Mainfreight – Team Newsletter December 2017

MAINFREIGHT TEAM REVIEW
NEWSLETTER DECEMBER 2017

Magazine Directory
Managing Director’s Comment
W
elcome to our end-of-year
newsletter which is packed
full of interesting updates
and information from all five of our
global regions. Whilst this newsletter
is published to keep our team of
people worldwide up-to-date with
what’s going on in the group, it also is
distributed to our shareholders,
customers and potential customers.
We hope you all enjoy the read and
can identify with the efforts our people
are putting in to provide exceptional
levels of quality across all facets of
the supply chain. In conjunction with
their energy and commitment, our
capital investment goes into purpose-
built logistics facilities to extend and
intensify our network, and assists our
people in delivering the best of
service. A total of 24 new facilities
have just opened or are planned over
the next two years in New Zealand,
USA, Australia, Netherlands, Belgium
and France. These are major
commitments, either owned or leased,
and are a vote of confidence in our
people, our customers and our future.
On 6th March 2018, we will celebrate
our fortieth year of being in business.
A milestone for Mainfreight and one
which we are very proud of. No-one
should be more so than our Chairman,
Bruce Plested, who had the passion,
enthusiasm, energy and belief that he,
along with similarly-minded people,
could launch and grow a transport
business like no other. A logistics
business providing quality freight and
supply-chain services, where the
people of the business would not only
contribute to its direction, but also
share in its profits. Where a culture
was created that gave everybody the
ability to contribute and have a voice;
to shun bureaucracy and corporate
bullshit at every step; to never, ever
forget about quality of service; to be
around for 100 years or more ... and
on the way, to grow a business of
serious scale.
Well boss, I am unsure if we get all of
that right, all of the time, however your
energy and belief motivates us every
day. We have got to twenty-two
countries, 248 branches, and are now
a family of 7,337 passionate and
ambitious people providing logistics
services to over 40,000 customers.
On behalf of us all, thank you for the
vision and courage to get us
underway.
To our team around the world, thank
you for your energy, intellect and
passion for who we are, and for
delivering for our customers. We still
have much to do, not least finish this
financial year with a flourish to
improve our delivery and out-turn
performance, and find the momentum
to fuel the ongoing growth of our
network.
Among all the activities we have
before us, I urge you most of all to
understand our range of services
across the regions as one,
encouraging our customers to utilise
all that we offer, and wow them with
exceptional service.
It has been a busy year for us all,
particularly in the past couple of
months where all of our branches
around the world have experienced
large volumes of freight. The
dedication from each of you to deliver
exceptional service for our customers
at this time of year is very special.
We truly appreciate the efforts of
every member of our family. Wherever
you are in our network, please do your
utmost to enjoy the festive season, get
some well-earned relaxation, and
hopefully have a heap of fun with
family and friends.
To Mainfreight and our next
100 years!
P.
S. Did you know we have now
opened an Air & Ocean operation in
Italy? This continues our strategy of
growing and intensifying our network.
Please reach out to all our customers
in search of Italian imports and
exports to support our new
team in Milan. Viva l’Italia!
Australia .....................3
Europe ......................16
New Zealand ...............25
Asia
.........................38
Americas ...................43
Technology .................52
Training & Development ...55
Bereavements
..............60
Service Achievements ......61
Photoboard ............... 62
Feedback ...................64
2 MAINFREIGHT TEAM REVIEW // DECEMBER 2017

Australia – Rodd Morgan
T
eam, please enjoy reading
through the next dozen or so
pages catching up on all that
has happened across our Australian
business since our last Newsletter.
We are not sure that there has ever
been a more exciting time in our local
history, as we are really starting to see
the sort of growth we expect, not only
in revenue and profit, but in the quality,
skills and capability of our wonderful
people.
The half-year results (covering the
period from April to September) are
now well behind us but they have
confirmed that we are back on the
right track with 29% growth in
EBITDA and sales growth
approaching 14%.
Our primary focus heading into
Christmas this year has been to
ensure that we maintain our level of
service quality and to be certain that
we deliver our customers’ products to
their market place on time, in full and
undamaged. This is and always will
be our fundamental responsibility. We
can harm or enhance our customers’
profitability significantly depending on
our performance during this period
– let’s ensure it is the latter. If our
physical service to our customers
falters in any way, our improved
position will be short lived.
With the sales growth we are seeing
coming on top of the expected
seasonal surge in volume of around
50%, there is no doubt that our teams
across all areas of our business will
have been under enormous pressure
to maintain our service quality by
Christmas Eve – we cannot be more
appreciative of the incredible energy
and effort that many of our team have
shown to ensure our quality is
maintained during the busiest time in
our history. This sort of superior
performance from our people is the
very thing that separates our business
from the rest and confirms we are all
part of something quite unique and
special.
Whilst superior quality will always be
at the heart of our philosophy, our
ability to perpetually grow the
business is also deeply important to
us. Steady and continual growth, (i.e.
profitable growth) is vital in our
business as it is the only way that we
will be able to provide our customers
with an ever improving level of service.
Growth drives our ability to open
Mainfreight branches in more regions
enabling us to have better quality as
we do not have to depend on agents.
Growth allows us to offer long-term
career paths for all of our team and in
different areas of the country and the
world. Growth allows us the
opportunity to have more and more of
our team working in different areas of
the business which in turn helps us
attract customers who wish to use all
of our services. Growth allows us to
be able to continue to invest in better
and more efficient facilities and
technologies that in turn will help us to
grow. Growth also allows our
suppliers to have the opportunity to
grow and invest in their businesses in
turn providing us with better service.
We mention this simply to remind each
member of our team of the need to
keep firmly focussed on providing
great quality for our customers so we
may continue to have a chance at
ongoing success. Growth is our
lifeblood.
Perhaps most importantly, growth will
see us hopefully honour our
commitment to be generating more
profit in Australia than we do in
New Zealand by 2021 – a prospect
we are sure is keeping Craig Evans
and his team awake every night!
AUSTRALIA
Five Things to Do Better in 2018
1.Positive Action Team Meetings. We do not run
these meetings well enough and we do not minute
them correctly either. Take responsibility to learn what a
true PAT Meeting is all about and how it should be
minuted. It will improve your world and our business’s
performance more than any other single action.
2.Presentation. Our best asset is to have ‘breath-
taking’ presentation of ourselves, our buildings, our
vehicles – all of the time.
3.Do Something Now. We all face issues or tasks that
can seem insurmountable. They will not go away or be
solved on their own. It is best to just get started on
attacking these problems right now. Even the smallest
amount of progress will make you feel much better.
4.Organisation. Make sure that your area of
responsibility, be it your desk, your forklift, your dock or
warehouse aisle, is meticulously organised and spotless.
This is the building block of efficiency and quality and
can lead to better profit, better quality and happier
people.
5.Collect our Money. We always pay our suppliers
strictly on time – no exceptions. We therefore expect
that our customers will pay us on time. It is very poor
leadership for businesses to hold out on paying their
suppliers and is usually only because they are struggling
or are greedy. Push hard for us to be paid on time and
do not be afraid to challenge customers who refuse to
pay their bills promptly.
MAINFREIGHT TEAM REVIEW // DECEMBER 2017 3

Many of our team will be working
through the Christmas and New Year
period which is greatly appreciated.
For those taking a break, please enjoy
yourself and spend time with your
families.
Finally, thank you to each member
of our team for your personal efforts
that this year have helped drag our
business back toward the sort of
financial performance that we can
be proud of.
We have plenty to do but we can
head into the New Year with some
satisfaction and enormous anticipation
of what we can achieve into the
future.
Merry Christmas. Please enjoy your hams!
Group Branch Managers Conference September 2017
Back Row: Steve Phillips, Jesse Gray-Morgan, Jason Kennedy, Rifet Gorovic, Rodney Steel, Riyaz Jordan, Liam Thompson
4th Row: Liam Hastings, Martin Wierzbicki, Damien Denning, Ben Keane, Steven Beaumont, Nick Marshall, Charlie McDermott, Riki Tipene
3rd Row: Dean James, Corey Braid, Debra Carr, Travis Dellar, Mathew Coles, Aaron Bond, Dave Coughlin, Shane Zielonka, Grant Morrison
2nd Row: Bradley Thacker, Chris Barnes, Greg De Lautour, Steve Butler, Tony Naumoff, Ogi Vuksanovic, Valentin Teles, Kevin Babbington, Paul Fraser
Front Row: Jodie Dirksen, Nigel Leggett, Paul Bellamy, Ashley Taylor, Jade Fogwell, Craig Smith, Scott Knight, Jocelyn McCagh
Australia Transport – Bryan Curtis
O
ur results for the first half of
the financial year, April to
September, have been
released and confirm our progress
towards achieving the goal of
exceeding New Zealand’s profit by
2021.
Revenue growth, gross margin
percentage, overhead costs as a
percentage of revenue and profit have
improved compared to the same
period last year. Over the last few
months we have seen a dramatic
increase in volume through our depots
which has put pressure on all of us.
We thank you for the hard work that
each of you has put in, particularly our
operations teams, in ensuring that we
maintain high service levels for our
customers.
Our business is dynamic and
continues to change at breakneck
speed. Our ability to adapt to those
changes whilst still maintaining the
highest quality standards for our
customers is the only way that we will
continue the growth that we have
seen in recent times. Part of this is to
expand our network and control more
of the last mile delivery to our
customers on Mainfreight vehicles, in
areas that we do not do now.
The recent appointment of new
branch managers in Geelong (Sander
Vreeburg), Bendigo (Claude Ayrton),
Toowoomba (Aaron Fuery), Sunshine
Coast (Jessica Cuming) and
Townsville (Marla Costabeber) is the
beginning of this process and paves
the way for more branches to be
opened in the near future. This will
create opportunities for team
members who are prepared to move
to regional areas to take on these
exciting challenges and drive our Air &
Ocean, Logistics, Owens and
Transport revenue growth.
4 MAINFREIGHT TEAM REVIEW // DECEMBER 2017

A great example of this was the recent
movement of the first chilled airfreight
consignment from Canberra to
Singapore as a result of the
collaboration between the Sydney Air
& Ocean and Transport Canberra
teams.
We are also seeing a number of
efficiencies in regional areas that was
not possible a few years ago, with
Albury and Canberra working together
to co-load line-haul units direct to
Adelaide and Brisbane rather than
tranship through Melbourne or Sydney.
Chemcouriers again held Total Quality
Management (TQM) meetings in
August with a great turnout, especially
in Sydney where 112 team members
including line-haul owner drivers
attended. We were delighted to have
Debbie Tibbles from Dow Agro
Sciences, the foundation Chemcouriers
Australia account, present to the team.
Tasmanian Milk Run –
Contributed by Tai Etuale
& Warren Logan,
Mainfreight Epping
Over the past few months our
Australian Transport business along
the eastern seaboard put their heads
together to find a new way of moving
our customer’s freight to Tasmania
and put a solution in place.
For team members of the wider
Mainfreight family who may not be as
aware of the Australian Domestic
Transport landscape, delivering freight
to the ‘Apple Isle’ can be one of the
trickier lanes to service with a
necessity to cross the seas of Bass
Strait adding an extra layer of
complexity.
This new initiative is a credit to the
strong relationship forged both with
Tasfreight and the Spirit of Tasmania
shipping vessel, our partners when it
comes to servicing our customers’
receivers on the Apple Isle. The ‘One
Mainfreight’ approach adopted by our
Brisbane, Sydney and Melbourne
Transport Operations has been key to
the success of this new way of moving
freight that offers greater utilisation,
efficiency and a significant
improvement in transit times to
Tasmania.
First chilled consignment ex Canberra to Singapore
Spirit of Tasmania – Milk Run
MAINFREIGHT TEAM REVIEW // DECEMBER 2017 5

And for those younger Gen Y team
members who might be unfamiliar, the
phrase ‘milk run’ originates in Western
culture, in which the distribution of
milk bottles was formerly carried out
by a milkman. On his daily route, the
milkman would simultaneously
distribute the full bottles of milk
throughout an area, and also collect
the empty bottles. After the
completion of the round trip, he
returned with the empty bottles back
to the starting point.
The terminology is now also applied in
the freight and logistics industry
regarding movements that take a
similar efficient looping pattern.
Below is a snapshot of Mainfreight’s
Tasmanian Milk Run:
Friday
•
A fully loaded Mainfreight
B-Double is sent from Melbourne
(MFT Epping) to Brisbane.
Monday
•
The B-Double arrives into Brisbane
at MFT Larapinta where the full
unit is unloaded.
•
The A-Trailer is reloaded with
freight bound for Tasmania.
•
The B-Trailer is loaded with freight
bound for Sydney.
•
On Monday evening this fully
loaded B-Double departs Brisbane,
headed southbound for Sydney.
Tuesday
•
B-Double arrives into Sydney at
MFT Prestons.
•
The Sydney bound freight is
unloaded from the B-Trailer and
sorted into the appropriate bays for
local delivery.
•
Half of the B-Trailer is then
reloaded with Sydney freight
bound for Tasmania.
•
The other half of the B-Trailer is
loaded with Sydney freight bound
for Melbourne.
•
The fully loaded B-double departs
Sydney headed southbound for
Melbourne.
Wednesday
•
B-Double arrives into Melbourne at
MFT Epping.
•
The Melbourne bound freight is
unloaded from the B-Trailer and
sorted into the appropriate bays for
local delivery.
•
The resulting empty space on the
B-Trailer is loaded with Melbourne
freight bound for delivery into
Tasmania.
•
The now fully loaded unit with all
freight bound for Tasmania is
loaded on the Spirit of Tasmania
vessel to cross the Bass Strait.
Thursday
•
Spirit of Tasmania docks in
Devonport, Tasmania and freight
on our B-Double is unloaded for
Tasfreight to make final mile
deliveries on Thursday / Friday
depending on delivery locations.
•
B-Double remains in Devonport
and travels back to the mainland
via the Spirit of Tasmania vessel on
the same day with any freight that
we have available.
Friday
•
B-Double arrives into Melbourne
again via Spirit of Tasmania vessel.
•
The ‘Milk Run’ completes a full
circle with our unit ready to be
loaded again for travel to Brisbane
on Friday evening.
A round trip of 4,331 kilometres –
well done team!
Clayton Tug
The Clayton team is very proud of their new tug used to pull trailers
around the depot.
Note the B-Double trailer referred to in the Milk Run article.
Profit Pledges – Newcastle Depot
We like this display at the temporary Newcastle depot of pledges
and plaques – note the plaques are lined up under the corresponding
year that Newcastle achieved its pledge – a nice touch.
As a small regional branch which has struggled at times,
Newcastle’s Week 43 profit came with a heap of smiles!
(L-R:) Front - Nicola Thompson, Michael Zhou, Zach Jenkins,
Jahmal Batchelor Back - Sean Felix and Leonie Blundell
6 MAINFREIGHT TEAM REVIEW // DECEMBER 2017

Australia Logistics – Simon Hart
C
hristmas has arrived early this
year! We are truly grateful to
the teams that have worked
relentlessly to manage the growth
without compromising our service
quality. We have had our challenges,
however it is particularly pleasing to
see how our people have responded
under pressure.
We are a growing business, which has
been made possible due to the
performance of our people. As a
result we will see new facilities
opening in 2018 for Sydney, Brisbane,
Melbourne and Perth!
Sydney’s Kookaburra Road facility is
due to open in August 2018. It is
26,000m
2
with a capacity of 34,000
pallet spaces. It will be our largest
facility in Australasia in terms of pallet
capacity. New facilities come with
opportunities for team members to
take on new challenges and we are
fortunate to have a healthy pool of
talent.
In August, Riyaz Jordan, Andrew
Robinson, James Robertson and
Rowan Cooke completed the 100km
Oxfam walk in 31 hours, fundraising
$7,500. They walked through the
night without
sleep! It was a
great effort and
thank you to the
customers and
team who kindly
supported their
cause with
donations.
Christmas is a
time to reflect on
the year with
family and friends.
We, as the Mainfreight family, are
thankful for the dedication to delight
our customers and the focus on safety
that the team has shown during our
busy period.
Our commitment to quality is
paramount. Our intent as a team is
not to deviate from our processes that
we deem best practice. We will never
walk past a challenge. You have
proven the formula works, outstanding
quality produces profit.
Things to do better:
•
Ensure we continue to hold our weekly Positive Action
Team meetings in these busy times.
•
Ensure our Depot Systems are being adhered to
religiously.
•
Continue lifting our presentation – be it our vehicles, our
facilities or ourselves.
•
Look for more efficient ways to move our customers’
freight.
Thank you again for all your efforts and we wish you a merry Christmas
and a happy New Year.
Kookaburra Road, Sydney – Logistics
L-R: Andrew Robinson, Riyaz Jordan, Rowan Cooke, James Robertson
All the best for the New Year and please have a safe and enjoyable
Christmas with family and friends.
Things to Build On in the New Year:
•
Meticulous attention to presentation: Our image is
everything. Never walk past a piece of rubbish on the
ground. We are proud of our world class facilities and
they should always look world class, this also includes
the dunnies!
•
People: 100% of our new team members must be
promotable in order to help us achieve our aggressive
growth goals.
•
Health & Safety: Every team member deserves the
right to feel safe at work. Health and safety starts by
taking personal responsibility for yourself and others
that work around you. Take the lead, apply discipline at
the coal face and set an example for others.
•
Training & Development: We will continue to invest in
training. Those who have been selected for training
courses have a responsibility to take the knowledge
learned and impart it to others once they return to the
branch.
•
More recycling: We all need to look at how and what
we recycle with the view of doing more. An unfortunate
by-product of our business is waste and we must look
to Reduce, Recycle, Reuse or Remove!
MAINFREIGHT TEAM REVIEW // DECEMBER 2017 7

Perth
The last six months at Perth Logistics
have seen numerous changes and
significant growth through new
business, which sets us up for an
exciting peak period. The team
farewelled Kendall Anderson in
July – we are very thankful and
appreciative of the commitment
and contributions Kendall has made
as branch manager, and we wish him
all the best with Transport in Adelaide!
Despite the operational challenges
that come with increased volumes, the
team has been fantastic in rallying
together to get the job done. They
should be very proud of themselves
for continuing to deliver high quality
service and being proactive in
adapting to our new customers’
business requirements.
We have also welcomed some new faces
to the team over the recent months, and
it has been great to see them seamlessly
embrace the culture and contribute to
the success of the branch.
We will look to build on the warehouse
efficiencies we have put in place so
that we can continue to generate
healthy profits moving into the
New Year!
Brisbane, Larapinta
During the course of 2017, Mainfreight Logistics Larapinta
hosted three Year 12 students from Glenala State High
School and one student from Seton College for work
experience, through the GenR8 Student Programme.
One day per week over eight weeks Benjamin, Mussie,
Josephine and Harrison completed a variety of warehouse
tasks from general housekeeping to Picking, Packing and
Checking Orders, as well as reworking and they also
assisted in building first aid kits.
The students quickly learned many skills to help them as
they enter the work force in the coming years, and even
possibly become future Mainfreight team members!
Josephine Ah-Ching being congratulated by Paul Fraser
Noble Park’s new Carousel
L-R: Todd Vallerine, Jake Bungert, Cameron Moore, William Tuheke
Melbourne, Noble Park
Another exciting year at Noble Park! The team is certainly not
getting used to my French accent, which may explain the overall
good mood and high morale in the branch despite the heavy
volumes of the peak season.
Over the past few months we have seen a number of team changes
with new accounts coming on board and the introduction of a
vertical carousel in our operations. Vertical carousels allow small
products to be stored very efficiently in a limited amount of space.
Being automated, the machine automatically brings the goods to
the picker which improves picking performance as well as our
warehouse utilization. We are currently studying the benefits that
this new piece of technology has on the operations through
productivity measurements.
We take this opportunity to thank our team for their unflinching
positive attitude and resilience throughout the year which has
contributed to the delivery of excellent quality for our customers.
8 MAINFREIGHT TEAM REVIEW // DECEMBER 2017

Sydney, Erskine Park
Officially going live one year ago,
with our first account starting on
9th December 2016, our Erskine Park
Branch has grown rapidly. Fast
forward to today and we have
implemented three major accounts
and have grown the team to 36 full
time team members.
Over the past six months we have
started to find our feet, focusing on
our level one picking as well as
equipment utilisation through using
low level scooters to replace high
reaches. This has only been
successful through the hard work in
setting up areas for level one pick
paths starting at low 65-70%. We are
now regularly hitting the 95%+ across
the site including Eastern Creek.
Our main goal for the tight five is to
grow the culture of Mainfreight by
helping our team understand and
embrace it.
It’s has been an absolute fun ride thus
far and we are excited for what the
next 12 months has to offer.
The Sydney Logistics branches
enjoyed a combined Mainfreight
Awards Night recently – a really great
opportunity to share war stories and
celebrate some successes.
Mainfreight Awards Night
(L-R:) Shaun O’Reilly, Daniel Payne, Susila Ika, Scott Forsyth,
Aaron Rossiter, Shane Zielonka
Mainfreight Awards Night – Spirit of the Year
Shane Zielonka presents the award to Michael Jackson
Australia Air & Ocean / CaroTrans – Grant Draper
W
e love LCL freight! Less
than a Container Load of
freight (for example just a
few pallets from many of our
customers) is loaded into one
container by Mainfreight to fill it up to
its maximum level. This is a very
efficient way for our customers to
move smaller loads of their goods
around the world and through the
Mainfreight network. Our program of
consolidating this LCL freight and
delivering it as fast as possible to the
required place is very popular,
especially at this time of the year
when the peak season is pushing
seafreight rates up to record high
levels.
Our sales teams are bringing on much
more of this LCL freight and as a
business we are excited about moving
our customers’ goods to all our
Mainfreight locations around the globe
both by sea and by air. I challenge
you all to learn even more about this
exciting part of our business.
Our sales growth had a slow start to
the year and now at the half way point
of the year we are seeing some
sustained growth with many great
customers joining us and starting to
feel what it is like to be part of the
Mainfreight experience.
Thanks to all of our team for what you
have done over this peak freight
season, it has been a test of our skills
and endurance on both seafreight and
airfreight. The recent turmoil in the
shipping lines with receiverships, new
alliances and increased demand
coming into summer has drastically
reduced the capacity available and
made it difficult to obtain space for
our containers on the ships. The hard
work you have done to get the freight
to where it should be over this time is
greatly appreciated.
We live in ever changing times and I
am sure with hard work and
perseverance the New Year will be an
exciting and successful time for us all.
I hope you and your families have a happy and safe summer holiday
period and a merry Christmas.
MAINFREIGHT TEAM REVIEW // DECEMBER 2017 9

Sharks on a Plane
– contributed by Lisa Harrison
Over the last month, the Sydney Perishable team had the
opportunity to assist in the movement of five adult Lemon
Sharks from Sydney to a new aquarium in Changcha, China.
The movement was coordinated over two flights on a Hainan
Airlines passenger service, three sharks on the first flight
and the remaining two sharks on the second move.
As the flights were in the early morning, the team worked
through the night on both occasions to ensure the safe
movement of these endangered animals.
All five sharks arrived safely and are doing well in their new
home. Upon arrival into China the veterinary team swam with
the sharks for 5-10 minutes to ensure they were in good
shape.
The team members involved were Lisa Harrison,
Sophie Hill, Darren Bird and Theo Billing.
Stay tuned as we have been requested to assist in more
aquarium movements over the next six months.
Experience across the Brands, contributed by
Ben Keene, New Branch Manager Newcastle
July 2017 saw the start of the next
chapter in my Mainfreight career, as
well as a move to another Eastern
State in the greatest country of
them all.
From Clayton, Victoria to Larapinta,
Queensland with Mainfreight
Transport, Metro and Chemcouriers to
Newcastle in The Hunter Valley, NSW
for Mainfreight Air & Ocean, it has
truly been a whirlwind five years with
Mainfreight. Over the journey that has
led me to NSW I have been lucky
enough to have a variety of roles that
started with the Graduate program.
The PM shift in Clayton was the start
before heading on to Customer
Service, Sales Support and a Sales
Executive role before making the
move to the Sunshine State to
become Branch Manager of
Mainfreight Metro in Brisbane and
then Chemcouriers Brisbane.
Seeing the huge change in the
business over the 5 short years I have
been with Mainfreight and the scope
and growth of the work that we now
conduct across the globe, it made the
choice to jump brands to Air & Ocean
an exciting one and one that I am
grateful to the business for affording
me.
As for the Newcastle Air & Ocean
Team we are geared up for a huge 24
months. We will be moving in to a
new facility in June which will solidify
our presence in the Hunter Valley.
With such large volumes from the
Asian Trade Lane coming in to the
Hunter Valley area we will need to
focus on our LCL and US offerings
to boost our business.
10 MAINFREIGHT TEAM REVIEW // DECEMBER 2017

An Exciting Grape Season Ahead –
contributed by Travis Dellar
The 2015-2016 season saw the Melbourne Perishable
Branch handle approximately 80 FEU Export Reefer
Containers of grapes from Melbourne to China and
Hong Kong.
The 2016-2017 season is now complete and our branch
handled approximately 250 FEU Export Reefer Containers
of grapes to the same destinations. Bring on the 2017-
2018 Season where our prediction is we will handle a
minimum of 500 FEU Export Reefer Containers!
Loading from the Riverina and Sunraysia regions
Mainfreight is now becoming a familiar name with growers
and exporters as a competent freight forwarder who can
handle all the requirements of loading and exporting fresh
grapes under cold treatment programs from Melbourne.
With the prediction of an excellent harvest this coming
season we are very keen to assist our growing customer
base with both Air and Sea export solutions.
Branch Managers Find
the Best Way to Work
Together – contributed
by Jodie Dirksen
In August our “Team Uluru” Branch
Manager group (Perth, Adelaide,
Townsville and Newcastle branch
managers) held a meeting in Adelaide
to share and strategize.
After the boardroom discussions were
complete the team had a chance to
meet and get to know some of the
Adelaide grads.
(L-R:) Kanesh Sivashankar (MAO Adelaide Grad), Jess Hautop (MAO Adelaide Grad),
Ben Keane (MAO BM Newcastle), Chris Barnes (MAO BM Townsville),
Jodie Dirksen (MAO BM Adelaide) and in front Jocelyn McCagh (MAO BM Perth)
Brisbane Helps Australia Take on the Kiwis in the Bridge To Bridge Race –
contributed by Joe Castellana
This year, Mainfreight Brisbane
again assisted the Aussie Team in
moving vehicles and equipment to
New Zealand for the annual Bridge
to Bridge Race.
The event takes place on the
weekend of 10-12 November, with
seven components, the pinnacle of
which is the Long Race that is an
82km flat out sprint, against the clock
from Cambridge to Taupiri and back to
Hamilton. This race attracts the best
ski racers from North and South
Islands as well as plenty of Australians
from across the ditch. Last year the
Aussies came second and are hoping
to burn the Kiwis and take out first
place this year. Mainfreight will be
handling the loading and export to
New Zealand as well as the return of
all cargo, hopefully we have some
space left over for a 1st Place Trophy!
MAINFREIGHT TEAM REVIEW // DECEMBER 2017 11

Sales Success Stories from Perth –
contributed by Jocelyn McCagh
We recently sent one of our own, Stefanie Schroeder from
our Sales Team, to Germany for a National Campaign. This
trip was eye opening for her and she was extremely excited
to be in her home country meeting our team in Frankfurt
and having the opportunity to catch up with the team in
Rotterdam. It was a very successful campaign with orders
from three new customers already received since her
return. Stefanie’s ability to talk to prospective German
customers in their own language was invaluable and has
provided a model for future sales campaigns overseas
We have also welcomed Olivia Marrett to the sales team
at the beginning of October, she has begun as Sales
Executive for CaroTrans Perth & Adelaide and has seen
gains from the market already. She will begin sales for
Mainfreight in the New Year as well.
Things to Think About This Year
•
Our customers are why we are here; talk to them and
let them feel the Mainfreight culture.
•
The presentation of all our sites needs to be perfect
every day, make our offices and stores as good as our
trucks look.
•
We are all in sales, our quality and service directly
affects the growth of our business.
•
We are airfreight, it is urgent make it happen fast.
•
We have a global network, we are proud of it, talk about
it with our customers in Australia so we can fill it with
freight.
•
We are online to our customers, the accuracy and speed
of the information we provide is very important.
(L-R:) Stefanie Schroder, Marcel Frank (Sales Manager South)
and Patricia Cuppari (Inside Sales)
Owens Transport Australia – Mike Reid
I
n what has been at times a difficult
and challenging year, a big thank
you goes to our team for your work
to improve service levels for our
customers. Opportunities have been
created, and those that have been
hunting and proactively prospecting
for those opportunities have seen the
results.
Recent financials have seen some
much needed improvement; we still
have a hell of a lot to do to get where
we need to be but this is a pleasant
and positive change. After several
years in the wilderness, it is time for
us to start paying our way and finally
getting financially in front (and out of
the red). There have been many extra
hours put in, jobs shared, peaks
managed, crises avoided. The
outcome of this extraordinary effort
has meant we finish the year with our
Owens name intact, our quality
improved and a business that is ready
for whatever comes next.
Our mid-life crisis in Melbourne has
been eased with the arrival of a new
home which the team moved into at
the end of September. This purpose-
designed and built site is just fantastic
and raises the bar when it comes to
property within the container transport
market.
The last 12 months has been
enormous for the Owens Melbourne
Team. Twelve months ago we were
operating in a sub-leased yard in
Laverton making preparations to move
the office team in with the Mainfreight
Air & Ocean, Tullamarine team.
Our time with the Tullamarine team,
10 months in total, was a truly
wonderful time for the team. Great
long-lasting relationships were built
and we got the opportunity to walk a
mile in each other’s shoes. This gave
both teams an understanding of
pressure points and we got to know
each other’s business and how they
contribute to the business as a whole.
Our new Melbourne home
12 MAINFREIGHT TEAM REVIEW // DECEMBER 2017

The team at Mainfreight were very
welcoming and accommodating and
the memories will last forever. The
environment built there with the two
teams becoming one was a truly
enjoyable experience.
The dream of our new facility has now
become a reality and the feeling within
the team is electric. For the first time
Owens Melbourne has a flagship site
that we could not be more grateful for
and proud of. Our site in Altona gives
us a holding capacity of 770 TEU, 16
onpower reefer containers all within
easy access to the ports and
Melbourne’s major arterial routes. The
future of the business is bright as we
look to have a rail spur built in the
near future at the edge of our facility.
This will bring with it a competitive
advantage currently unmatched in the
Melbourne market. With Melbourne
being Australia’s largest port by
volume, the up-side and potential for
growth is an exciting prospect.
We have been able to work hand-in-
hand with the team at Mainfreight
Epping to set up a northern hub for
the staging and shuttling of containers
to our customers in the northern
corridor of Melbourne. This hub gives
us greater fleet utilisation, greater
staging capacity and most importantly
it increases our on-time delivery
performance which gives us a greater
ability to delight our current customers
and attract new ones. This is a great
example of all brands in Melbourne
working together to achieve a
common goal of continual business
growth and profitability.
The next 12 months will be both
challenging and rewarding and we are
in the best available position to take
full advantage of the potential we
have in front of us. We hope to see
improved results coming from the
branch in the very near future. When
in Melbourne no trip should be
complete without a visit to our new
facility. The doors are always open
and the team is friendly so you will
always be welcome.
Our Brisbane branch continues to
grow with regular profits, and sales
growth with significant increase in
volumes. The new state-of-the-art
Super B-Doubles are up and running,
giving us a leading edge in terms
weight and technology against our
competitors, being able to legally cart
Melbourne Sales team Tom Redmond, Nathan Zara, Blair Cooper.
Matthew Coles Melbourne Branch Manager in the new home
Super B at the Brisbane port.
MAINFREIGHT TEAM REVIEW // DECEMBER 2017 13

119 tonne gross within the Brisbane
Port infrastructure.
Adding to the pre-Christmas rush,
we have a large influx of containers
coming in over the next couple of
months for the 2018 Commonwealth
Games.
The Games start on the Gold Coast
in April next year and our operations
team are looking forward to this
challenge as well as the normal end
of year rush! Thanks to the sales
team for the great work in getting
this project over the line.
With our Sydney volumes starting to
increase and more volume moving out
west due to the ongoing traffic
congestion, we need to start thinking
about the options of looking for a
satellite depot out west which will
provide us with the ability to run at
night and deliver containers to and
from a satellite depot to our
customers during the day.
The slowing economy in Perth means
now more than ever, our team needs
to be stronger, smarter and to be
grabbing the opportunities that still
exist in this large market. We are in a
global marketplace and in these times
we must be aggressive in competing
and ensure we keep growing our
business while controlling our cost
structures. Keep up the good work
team and let’s not let our guard down.
It is our special people that create the
difference that separates us from the
competition. In these times it is
dedication, commitment and passion
for continual success that
distinguishes us from the rest.
We must continue to drive for
increased quality in everything we do.
Our service to our customers, our
dealings with one another, our
operating processes, our margin
returns. Continued emphasis on our
training is imperative for our success.
Support for our other business brands
is critical to our long-term growth and
ability to continue to provide
opportunities for our team.
To all the Owens team and your families, thank you for all of your hard work and
loyalty over the last twelve months. The challenge has only just started, the
market dynamic continues to shift and we must change and adapt accordingly.
Some new trailers arriving in Brisbane to help with the extra volume
The Brisbane Team
Front (L-R): Shareen Ali, Niki Londy, Kristie McKenna, Adam Real, Dana Powell, Brendan Franklin, Tim Stewart
Back (L-R): Paul Bellamy, Des Bertram, Kelly Shortall, Brit Reynish, Darren Copland, Nathan Flynn, Jamie Davis
14 MAINFREIGHT TEAM REVIEW // DECEMBER 2017

Things to do better:
•
Delight our customers
every day.
•
Take time to really
question things.
•
Continue to find reduction
in costs.
•
Be accountable and
take responsibility.
•
Have an uncompromising
attitude to our standards
of operations and image.
Aaron Fuery has moved to Mainfreight Toowoomba to take up the Branch Manager
opportunity. We had a going away dinner for him on Friday night.
(L-R:) Nigel Leggett, Tristan McFarlane, Samantha Cox, Frank Booth,
Aaron Fuery, Gemma Philpott
Adam Real helping the boys unload a container
One of our Perth trucks heading interstate with an over-length load.
MAINFREIGHT TEAM REVIEW // DECEMBER 2017 15

EUROPE
Europe – Ben Fitts
W
e’re onto something very
exciting here Team!
We have a business to be
proud of that is growing fast, and a
supply chain offer that appeals to
some of the world’s leading brands.
Europe is turning Mainfreight
blue...er by the day!
We are sitting on a world of potential.
Let’s work together to deliver on that
potential. The physical tools are there
– or at least on the way – with new
buildings or branches in Milan (IT)
Air & Ocean, ‘s-Heerenberg (NL)
Logistics and Ghent (BE) Logistics
delivered this year. Born (NL)
Logistics and Zwijnaarde (BE)
Forwarding sites are underway now
with delivery expected by April and
May ‘18 respectively. Sixty new
Mainfreight trucks and 68 trailers
will ply Belgium’s roads next year.
But fancy buildings and nice looking
trucks won’t be the measure of our
success ...
There is no magic formula to enable
us to deliver on our potential. Focus
only on the things that matter. If it is
beyond your control, don’t waste your
time on it. If it’s in your hands, give it
everything you have.
Remember; quality rules above all
else, be vigilant about cost control, do
what we say we will do, pay attention
to the detail – it matters and our
customers notice. Make decisions and
keep marching forward. These things
are simple, but not always easy, and
we can do better.
There’s a phrase much used around
the business here, ‘Revenue is vanity,
Profit is sanity’; revenue growth has
been great so far this year but we
must be more effective in turning this
to profit. Margin improvement is
crucial if we are to realise our
potential. Don’t underestimate the
impact that you can have on this.
The strength of our supply chain offer
here has increased this year. We are
competing with and beating the big
guys, and customers like the fresh and
flexible approach that we bring to the
table. Let’s not ever lose sight of that.
Our flexibility does make us different.
We have turned the spotlight onto
Belgium for this update to give
everyone an idea of how much we
believe in our potential in this key
market. We’re backing our Belgian
team to deliver.
Team, Happy Christmas, please take what time you have over the coming
break to relax, recharge and catch up with family and friends. Thanks for
all that you have done this year and bring on 2018!
Europe Forwarding and Transport – Frans Zuidgeest
W
ithin the European
Forwarding and Transport
teams a lot of change is
going on: building a stronger business.
The business together with the
support teams are working on IT, new
facilities and process improvements.
The implementation of Mainmove (our
new transport management system) is
progressing well in The Netherlands.
Increased transparency and visibility is
a result of this, teams are able to
process more shipments. Priority in
the coming months is to complete the
implementation in The Netherlands
and start the European roll-out. In
Belgium we are investing in two new
crossdock facilities, Genk is
operational since July this year, Ghent
(that replaces Ostend) will be ready in
April next year. Having more square
meters and (very important) more
doors for rear loading, will enable
further growth and increased efficiency.
We start to see this growth coming
through in Belgium and on top of that
experience that we are an interesting
partner for European Forwarding
networks. We wish the teams a lot of
success in achieving the targets!
The streets in Europe will be colored
more and more blue. in the course of
next year 85% of our trucks will be
branded Mainfreight, this includes the
first B-train in The Netherlands. Other
European countries are in the process
of allowing these longer trucks on the
roads. A perfect solution combining
increased efficiency and reducing our
carbon footprint. Soon we will also start
with the first pilot project delivery by
electrical truck.
The overall market starts to lack
capacity, although it differs from week
to week the trend starts to show the
lack of drivers across Europe. A lot of
movement of drivers across countries
is the result. Important for our
Transport teams, making use of our
teams in the best way and hiring more
drivers. ‘Having the capacity makes
that we can get the freight...’.
European legislation will further
develop bringing up new compliance
questions that need to be dealt with.
Handling 35,000 shipments, just last
week, in our European network with
a mix of Mainfreight and partner
branches generates a lot of
transactions. All these transactions
have a potential for improvement;
imagine what €1 per shipment would
do. We have over 1,100 team
16 MAINFREIGHT TEAM REVIEW // DECEMBER 2017

members driving trucks, on the
crossdock, planning, in customer
service and sales. Combining all their
good ideas and bringing them into
practice will in the end make a
difference. To the leadership teams
the task to create the sense of
urgency and the environment focusing
on improvement: communicate, share
and understand that PAT is not only a
meeting.
The marketplace is changing with
increased volumes, tight capacity and
cost increases. Our answer on this:
improve our performance, secure
quality and ask the right price for our
services.
To conclude with a saying on the back
of one of our trucks driving home in
the evening: ‘It’s simple not easy’...
Europe Logistics – Dick Betlem
L
ooking back at the past six
months our Ready, Fire, Aim
attitude was of great value to the
Logistics team. Thanks to the superb
commitment of our team we were able
to implement new customers like Greif
Tri-sure and the e-commerce solution
for John Deere Merchandising.
Due to positive economic growth in
Europe also our existing customer
base grew significantly in volume. Our
customers have a high appreciation
for our pro-active and flexible attitude
in how to deal with current challenges
that the volume growth brings.
At the same time we need to keep
focused on keeping things simple.
Delighting our customers is a great
attitude but it should not turn into
making processes too complicated
and complex or we lose efficiency.
This is an important area of focus.
This pro-active attitude is also
necessary when it comes down to our
recruitment process. Unemployment
rates are decreasing rapidly due to the
growing economy. Focus on the
recruitment process by means of
intensive searching and reference
checks is of the highest importance.
Hiring decisions are the most
important decisions we make.
As an outcome of our continuous
improvement program we are working
on mechanization solutions in our
operations in order to be able to
process the growing volumes of some
customers in the future.
Due to these exciting developments
new buildings are necessary.
In Romania we have expanded our
warehouse from 15,000m
2
to
20,000m
2
. In The Netherlands
we opened a brand new 24,000m
2

warehouse last July. Next March
another new Dutch warehouse in
the South of The Netherlands of
24,000m
2
will be opened.
In Belgium, Ghent, 8,500m
2
was
open for business last September.
The good news is that before these
warehouses are finished we have
already filled them with existing but
more importantly new customers. It is
clear that the Logistics business
development team understands the
secret of a successful sales process
really well!
In summary: the future looks e
xciting
for Logistics in Europe, as long as we
retain our flexibility and focus. It
therefore also makes me really proud
that I can hand over such a successful
business to Liane Philipsen at the
start of 2018. I’m sure she will make
sure that the Logistics footprint in
Europe will be further expanded.
Personally I will continue to work
within the Logistic business unit in
Business Development and the many
projects that the Logistics operations
have on the go currently.
Europe Air & Ocean – Jason Braid
I
t’s been a good year with lots of
positive changes taking place
around our business, but as we all
know this doesn’t always come easy,
so we’d like to take this opportunity to
thank you all for your continued hard
work, passion and commitment to
Mainfreight.
We’ve seen good growth this year, not
only in terms of revenue and profit, but
also in regards to our branch network.
The opening of our Milan, Italy branch
in September means we now have 11
Air & Ocean branches spread across
8 European countries, and we will
continue to open additional branches
in the year ahead as well, with our
second German branch opening in
Hamburg early in the New Year.
As we continue to expand throughout
the region, we are constantly
reminded of the enormous potential
these markets hold, however we must
ensure that no matter where we are
located, our customers experience the
same exceptional levels of quality and
customer service they have come to
expect from us.
Of course this not only holds true with
how we deal with our customers, but
also in the service we give to our
Mainfreight brothers and sisters
around the world. It’s so encouraging
to see the stronger relationships being
built throughout our business, but
please remember to email less and
use the phone more. This not only
helps in responding to our customers
faster, but also in building better
relationships with our team mates
around the world.
The development of our team and the
growth in our culture this year has
been great, there is no doubt that the
Mainfreight culture is alive and well
within Europe. Whether it be the
Mainfreight tradition of putting on
MAINFREIGHT TEAM REVIEW // DECEMBER 2017 17

BBQ lunches for our customers by
way of our new BBQ Trailers, the
emergence of Air & Ocean induction
courses for all new team members, or
in delivering buckets of apples; lots of
good things are happening and we
thank you for driving this forward.
Whilst we have seen our business
take a big step forward this year, there
is still a lot of work to be done and
sales growth remains paramount. This
expectation of increased sales not
only rests on the shoulders of our
sales team however as we all have a
big part to play in this. Please don’t
underestimate the positive impact you
can all make each and every day;
sales really is a team effort.
Team, it’s been a busy but fun year
and one that has set a foundation for
us to build on as we move into 2018.
It’s exciting to see all the good things
happening around the region and the
results are starting to reflect this; lots
to do but we’re on our way! Thank you.
Merry Christmas
Belgium Focus
Word from Frederik Gielis
– Branch Manager
Logistic Services Ostend
and Ghent
In September, we have opened
our new warehouse in Ghent.
This opening illustrates the evolution
that Mainfreight Logistics in Belgium
has gone through.
Over the past years, the Ostend team
has worked very hard to create a good
relationship with the customer and
has established solid profitability. This
is the basis on which we can build for
growth of existing and new customers
in Ostend and Ghent.
In order to grow successfully, we are
putting the Mainfreight culture into
practice. More and more, this becomes
visible. Not only in branding, blue
trucks, and offices, but also in team
members showing their passion for
the job and getting more responsibility
in the process. We are not there yet
and we have to keep working on
promoting this every day of the year.
Team, thanks for the great work done
so far. We have a lot of changes and
projects coming up: Direct Deliveries
moving to a new warehouse,
Implementation of new customers in
Ghent, demand management project
for Production Parts ...
The challenges are huge, but
opportunities for our team members
come along with them. We count on
all of you to continue our progress.
Word from Maarten
Vannoppen – Branch
Manager Forwarding Genk
Mainfreight Genk can look back at a lot of
important changes and developments in
the last months. A very important
milestone was the move to the new
crossdock in July this year. Therefore the
team would thank the Mainfreight
organization for the trust they receive.
With this brand new facility our team is
completely ready for the future, and we are
happy that we already see an increase of
volume and turnover. In the coming
months, we will focus on team
development, further increases in turnover
and finalize the implementation of several
important projects.
Word from Tom Oosterwaal – Branch
Manager Forwarding and Transport Ostend
The building of a new crossdock in Ghent is a big step towards
profitability of our Forwarding activities in Belgium. This move will help
us increase efficiency and substantially reduce our driven kilometers.
The geographical location in combination with the new fleet will make
us visible and will help us to put Mainfreight on the map in Belgium.
We are very proud to work for Mainfreight and to get the possibility to
realise this project!
A lot of challenges are ahead of us as we are questioning and
reworking our processes while preparing the move and while designing
the building for perfection!
Challenge and priority number one is to keep as many drivers as
possible in our company to join us in this move and to attract and hire
enough new drivers to be able to deal with the volumes. This is not easy
as there is a structural shortage of drivers on the Belgian and the
European market, but I am confident together with my team we can
make this happen!
18 MAINFREIGHT TEAM REVIEW // DECEMBER 2017

Word from Christine Tisson
– Branch Manager Air Freight Brussels
The year 2016 was one of changes
for our Air & Ocean division in
Belgium.
•
Moving our ocean freight
department to new location in
Antwerp in May 2016
•
Moving to location in same
industry area for our airfreight
department in October 2016
•
New branch manager for both
our air freight and our ocean
freight division in Belgium.
Patrick Van der Hoek took the
role as Branch Manager of our
Antwerp branch in January 2017
and myself, Christine took the
role as Branch Manager of our
Brussels branch from mid
February 2017.
2017 is the year to take Mainfreight
Air & Ocean to the next level and put
Belgium in the picture.
Our ambitions are put into writing,
the fundaments are in place, we
started to build and we will keep our
focus on growing and moving with
pace.
•
Together with a strong passionate
team writing our success story
•
Together with the entire Belgium
team, together with all European
branches and different divisions,
together with all overseas
locations. Together joining our
strengths, will make us grow.
We are on right track but we need to
move with pace now.
Word from Patrick van
der Hoek – Branch
Manager Ocean Freight
Antwerp
In May 2016 our ocean freight
department moved from Brussels to
its own location in Antwerp. Since
then we have proven to be a stable
branch and now is at the verge of
taking the next step in the
development and growing the
business.
We have 6 passionate team members
with knowledge of the Belgian ocean
freight market. We are proud of the
fact we have established this solid
team with experienced
team members.
With the developments in Belgium we
are even more capable of offering
excellent services to our customers.
Team, thank you for your commitment
and passion!
Construction of Cross-
dock Ghent – Belgium
Construction has started on our new
cross-dock in Zwijnaarde, near Ghent.
The new crossdock will replace the
old one in Ostend and is expected to
be fully operational in May 2018.
The new cross-dock will be built within
only 7 months. The new building will
rise next to one of the most important
highways in Belgium (E40), visible for
thousands of people driving by every
hour. It will be perfectly located at the
crossroads of the European highways
E40 and E17
. The new building is an
important chapter in the ongoing
development of Mainfreight in
Belgium.
The site will give us the chance to
operate from a top notch location to
improve our quality, efficiency and
price in a Mainfreight worthy way. This
will sharpen our competitiveness in
order to become a profitable branch.
The new cross-dock will be another
important Mainfreight milestone in
Belgium following the recently
completed cross-dock in Genk and
the new Logistics site in Evergem,
also near Ghent.
Some facts of the new facility:
•
8,180m² crossdock
•
1,200m² offices
•
Own cooking canteen
•
64 loading / unloading docks
•
Windmills will be part of the
industrial area
•
Solar panels
•
The building will be certified as
BREEAM Very Good
New Cross-dock Genk – Belgium
Our new customised cross-dock in Genk is open for
business! This new cross-dock in Genk contains 8,000 m
2

of handling space, 890 m
2
of office space. There is also a
parking for trailers, trucks and cars on a total area of over
5 hectares. Around the grounds landscaping are applied
as well as an infiltration basin for overdue rainwater.
The building is equipped with 60 loading and unloading
docks and a special dock for side loading.
With the development of this new facility in Genk, we
create a great opportunity for future growth. With the
realisation of this new Cross-dock Center we can offer our
customers a more efficient way of working, what will result
in a even higher performance and service level.
Space for growth, space for the future!
MAINFREIGHT TEAM REVIEW // DECEMBER 2017 19

New Fleet in Belgium
As part of our European fleet renewal
plan at the end of October 60 new
trucks (DAF and MAN) and 68 new
trailers and swap bodies will be
delivered. In total 19 trucks and 25
trailers will be located in Belgium. In
Belgium the new Mainfreight branded
fleet will replace the last Maenhout
equipment and old Wim Bosman
equipment. By then 75% of our fleet
will be Mainfreight branded. A very
important step for our Belgium
F
orwarding and Transport activities
in order to leave the past behind and
using one brand: Mainfreight! On top
of that we will be in a better position
to attract new drivers to our team,
something that is very important in the
tight labor market.
The remaining 25% of the fleet will be
exchanged in the course of next year.
With two new cross-dock locations in
Genk and Ghent and a 100%
Mainfreight branded fleet, Belgium
will be truly painted blue!
Special Shipment of Waka
Mainfreight recently took special care of the transport of a Māori war
canoe (Waka). This Waka took part in New Zealand’s National 100-year
Commemoration for the Battle of Passchendaele (New Zealand’s worst
day in war, where more than 800 soldiers died and almost 2,000 more
were wounded).
The event was held in Ieper (Ypres), Belgium on 11th October, people
of Belgium got the opportunity to experience what being Māori is all
about, in the context of the commemorations.
Eight experienced Mā
ori paddlers from New Zealand led the
Waka called “Te Hono ki Aotearoa” with paddlers from the Njord
Royal Rowing Club from Leiden, Netherlands. The Waka was given on
permanent loan to Leiden’s Museum Volkenkunde. Since the canoe’s
inception in the late 2000s, it has helped build a stronger relationship
with New Zealand’s historic allies in Europe and has also made it
easier for Māori participation in New Zealand events throughout
Europe.
For Mainfreight it was quite a challenge of shipping the Waka,
a canoe of 14 metres. Thanks to our team members at Special
Services we have shipped this transport successfully!
20 MAINFREIGHT TEAM REVIEW // DECEMBER 2017

Grand Opening Meiland Logistics Facility
Mainfreight Europe is expanding on
all fronts: Air & Ocean offices,
Forwarding offices and Logistic sites.
One of the latest is a 26.000 sqm
logistics facility in ’s-Heerenberg, the
Netherlands: referred to as ‘Meiland’
– named after the local region. The
site features storage for regular
goods, as well as dangerous goods
(2.600 sqm), meeting rooms, offices,
a canteen and a showroom, all under
one roof. The Meiland site, with its
energy efficient lighting, motion
detectors and daylight control,
features up to 30.000 sqm of
expansion possibilities.
The opening of the site was
celebrated with our customers and
our team. We welcomed our
customers into the Meiland site with
presentations by guest speakers from
some of our key accounts. The theme
for the presentations was ‘Innovation
as the Key to Success’. An update
on the latest industry innovations was
provided by truck manufacturer DAF
(on platooning) and I-collector
(mechanised storage solutions).
There was of course also time to
explore the operations, the various
product stands in the showroom and
the beverage area, where thoughts
and ideas were exchanged.
The Team celebrated the opening of
the site with food and refreshments.
A BBQ was onsite to provide burgers
and other meals, a sound system
blasting music to invite everyone to
the dancefloor and the bar served all
kinds of alcohol-free beverages.
With the sky being bright and sunny,
the opening was a success. A big
‘thank you’ to everyone whose time
and energy made this site and its
opening a success.
Naming the New Warehouse “Meiland”
In September we officially opened our new facility in ‘s-Heerenberg. Just like every site
in ‘s-Heerenberg, each facility has its own name. With this new facility we have held a
competition between our team members how this new site should be named. The new
facility is called ‘Meiland’ – named after the local region and we thank Jules van de
Pavert, Lydia Baars and Hans Kloosterboer for contributing this name!
(L-R:) Hans Kloosterboer, Lydia Baars,
Jules van de Pavert
Opening Mainfreight Air & Ocean Branch in Milan, Italy
September 1st , 2017 was an exciting
date for our Air & Ocean business in
Europe, as it was the day we officially
opened our first branch in Italy, Milan!
The beautiful blue Mainfreight office
opened its doors in the Milano region,
with our team suited, booted and ready to
go. Giorgio, Emanuela, Loris, Christian and
Giulia are ready to greet our customers
with a smile and certainly bring a wealth
of experience in the Italian Market, all
having industry experience and a
knowledge of how the local market works.
Our office is located near the Linate
Airport, and on the same site as our
warehouse for any airfreight and ocean
freight consolidations/handling that
needs to be completed. Our team provide
a full spectrum of Air & Ocean services,
including Airfreight Ocean L
CL & FCL,
customs services and consolidations.
This is an exciting step for us in Europe
and we are proud to welcome this team
to our Mainfreight Family!
MAINFREIGHT TEAM REVIEW // DECEMBER 2017 21

Word from Giorgio Mongeri
– Branch Manager Milan
The team and I are very proud to become part of the
Mainfreight family and even if the goal to reach the weekly
break-even is very tough, we all are doing our best possible
to achieve it immediately. Together with my passionate
team we are trying to provide an excellent service around
the Mainfreight world by “selling” the Italian market as
much as we can. Our customers can rely on our excellent
service!
Being a small branch we take care for each other, we learn
from each other and we always discuss priorities and
performances: I have never seen a team so enthusiastic
to achieve results!
Mainfreight Ukraine celebrates their
5th year anniversary!
The Ukrainian office was opened in 2012 for servicing the
Group’s customers. Having assessed the market potential,
the company has taken a proactive stand and continued its
activities within the framework of a global vision of
sustainable development for 100 years ahead.
The company’s history began in 2012 from the work of two
team members: Director Irina Murashko and freight
forwarder Maxim Moshkovsky, who made a good start for
the company’s activities and went through all the difficulties
in establishing business processes. Today, the team of the
Ukrainian office has grown to 12 team members. Following
the philosophy “promote from within”, the company is headed
by Maxim Moshkovsky, while Irina Murashko was invited to
the support office of ‘s-Heerenberg for management of the
warehouse project of a Group’s key customer.
(L-R:) Giorgio Mongeri, Emanuela Tedoldi, Loris Parise
and Cristian Milardi
Clockwise from front: Irina Chucalkina, Maxim Savritsky,
Oksana Svubenko, Sergii Levitan, Valeria Andreichikova,
Volodymyr Lukianov, Andrey Borkun, Irina Petrenko,
Olga Marikutsa, Maxim Moshkovsky,
Mainfreight A&O Europe Sales Meeting
With sales being a core part of our
business globally, for our Air & Ocean
business here in Europe it is no
different! With 2017 passing us faster
than ever, we wanted to take the time
with our Sales team to regather and
hone our focus on the remaining time
we have left in the year. So, in August,
our European A&O Sales team came
together as a full team for two days in
order for us to regroup and set our
sites on finishing the year with a bang!
As our team come from far and wide,
we have a big group of nationalities
making up the whole. Russia, Poland,
Germany, Netherlands, Belgium,
France and United Kingdom make the
sales team what it is today. With our
exciting growth bringing new team
members to our Mainfreight family
and the theme of our meeting labelled
‘Hustle’, it was all about focusing on
what we want achieve and moving
with pace to get it done! Of course,
as is standard anywhere in the
Mainfreight world, each day started
with a morning workout, with the
beautiful Rotterdam Harbor offering
a perfect place to get some fresh air
and into gear for the day ahead.
Being in Rotterdam, our team were
transferred from the hotel to the office
in the best way possible in order to
miss the morning traffic, water taxi to
our front step! Our days were full of
group activities, discussions, debates,
sharing experience’s and how
mutually we can work as a team to
Post-morning workout – keen sales team members silhouetted
against dawn over Rotterdam harbor
22 MAINFREIGHT TEAM REVIEW // DECEMBER 2017

continue our growth and move faster
to achieve all of the things we want
to as a business here in Europe.
This exciting market for us and it is
ready for take-off. As we grow as a
team in size, skill and experience we
are confident that the success will
follow as we stay true to who
Mainfreight is as a business and the
fantastic services we have to offer the
vast array customers in this market.
It's an exciting time for us as a team
and we are eager to continue to grow
the Mainfreight culture and push the
Mainfreight name further into the
region.
Mainfreight A&O Customer BBQs!
With the European summer being short and sweet this year, we had the idea
of continuing Mainfreight tradition and introducing the Mobile Mainfreight
Barbeque to the European culture!
As our custom-made grill was wheeled around the region, it certainly turned
heads! With most people looking at it and thinking we were crazy, we parked up
and delivered the perfect lunch time snag! With the BBQ clocking up the KM’s,
it completed its road shows throughout The Netherlands, Germany and now in
the United Kingdom! So far it’s been a huge hit with the team members and
customers, so there is no doubt it will be back out in all its glory for 2018 and
definitely more branches in Europe will follow.
Mainfreight Culture in
Europe
We have a strong and consistent
focus on getting our culture right, to
ensure that is alive and well in every
branch of Air & Ocean Europe. Our
exciting growth brings fresh,
enthusiastic and passionate new team
members to our Mainfreight family all
the time.
Now more than ever, there is a strong
need for them to understand
Mainfreight: our culture, our
expectations of quality and why doing
things differently is important. Our first
induction course to address this need
was held with success in September,
and will become a staple event, with
round two coming at the end
of November.
Graduate Recruitment – Online Marketing –
contributed by Anne-Kim Alserda
As EU recruiter I’m responsible for
recruiting graduates for the Future
Leaders programme. Recruiting good
people has become a big challenge.
Demographic reasons (shrinking
labour market) and a strong growth of
our economy in Europe, causes a very
competitive situation, where
competition with other companies is
strong. The ‘war for talent’ has started
throughout Europe.
The first step we have taken is to
increase our attractiveness. We have
changed the name of our
Management Traineeship into Future
Leaders Programme. This name
becomes more commonly known in
the labour market, so hopefully this
will help us attracting more graduates.
Also we have changed the vacancy
content so that it is clear that we are
also interested in graduates who like
to follow a local career path instead of
only an international career path. Next
to this we have worked on our
findability. So the vacancy is written in
each local language which are nine
languages and using words that
graduates will search for on internet.
Because we can’t wait for graduates
to apply (they are already approached
by other companies), we have to
become proactive in the labor market.
Therefore we search for them via local
job boards and social media, like
LinkedIn, Xing and Facebook. Also we
are searching for leads, e.g. via our
current group of graduates, via career
events at universities and by hosting
groups of students at our premises.
MAINFREIGHT TEAM REVIEW // DECEMBER 2017 23

We have also created an online ‘candidate experience’. This experience
has the power to attract great people. When graduates are searching
for their first career role or when we search for them, we provide them
with a good insight about Mainfreight and our Future Leaders
Programme on our EU career website. For this we have created a
special header “Future Leaders Programme”. On this page they will
find information about the programme, we provide a simple overview of
our hiring process and we share video stories of former graduates who
tell about their learning experience at Mainfreight and how their career
has been progressing so far. By giving our candidates the information
they want to know, we can provide an online experience that motivates
them to apply or wanting to talk with us!
Back row, (L-R:) Remy Rosendahl (National Support), Ramon van Hek (Finance), Agnieszka Bartnicka (Warsaw), Wesley Banis (Rotterdam),
Loris Parise (Milan), Elke Loockx (Brussels), Wannes Jansen (Antwerp)
Front row, (L-R:) Niklas Gust (Frankfurt), Humeyra Karayaman (Frankfurt), Nadia Diraa (Rotterdam), Laetitia Gourmelen (Paris),
Konstantin Yakovlev (Antwerp)
Apple Buckets in Europe!
Another Mainfreight tradition has
been introduced in Europe – a gift of
a bucket of apples. In November the
bucket of apples have been handed
out to the team members and
customers in Europe. The bucket of
apples have been well used, team
members went into their kitchen and
made delicious apple pies, jelly, some
team members shared the apples with
their family, friends, soccer team etc.
The most creative ideas were
received! Not only the team but also
our customers were very moved by
this tradition and the story behind it. It
is our culture which makes us special.
We are very proud to be part of the
Mainfreight Family!
Philippe Hermans introduces
“game of buckets”
Jeanette Hendriks sharing her
bucket with her best friend!
Anton Frauenfelder made old Dutch products!
24 MAINFREIGHT TEAM REVIEW // DECEMBER 2017

NEW ZEALAND
New Zealand – Craig Evans
M
y thanks go out to the entire
New Zealand team, and
especially the Domestic
team, for your contributions over the
past year as we have navigated the
business through testing times. Our
culture and our perseverance have
been tried, both by Mother Nature and
through operational challenges,
including implementation of our new
Domestic software platform,
Mainstreet. These impacted on our
ability to complete our tasks, and
whilst we are not out of the woods yet,
we should be proud that we were able
to stand strong and deliver a
resounding result.
The year ahead will see us benefit
from these lessons as we continue to
expand our network and services.
As a result of this growth we need
more passionate and energetic team
members to be part of our journey.
We remain unswerving in our goal to
grow a better and stronger business
for the future.
Following is an insight to our
expansion programme for 2018 now
underway throughout the country:
•
We are close to securing 5
hectares of land in Mount
Maunganui for a new Domestic
and Air & Ocean facility. We are
targeting early 2019 to open.
•
Masterton is targeted to become a
fully-fledged branch on 1st April
2018; extensions to the current
facility are being prepared
•
Our new Taupo Domestic facility
will be fully operational in early
2018.
•
We are looking to secure the site
adjacent to our existing Wellington
depot to support future growth for
the region.
•
3.6 hectares of land has been
purchased in West Auckland for a
new freight hub to serve our West
Auckland and North Shore
expansion. We are targeting
2019/20 to be operational.
•
Extending our Air & Ocean cool
store in Auckland to capture
further growth opportunities.
•
Completion of the Whangarei
facility extension and yard.
•
Completion of Owens Auckland
canopy.
I sincerely wish everyone a wonderful Christmas and a safe, prosperous New Year.
Please recharge your batteries with family and friends. I’m not sure if 2018 will be any easier, but I can predict it’s going
to offer up a lot more excitement one way or another!
All lit up like a Christmas tree!
Owner Driver Kevin Aldridge can be very proud of his specialised rig
MAINFREIGHT TEAM REVIEW // DECEMBER 2017 25

New Zealand Forwarding – Carl George
R
eflecting on 2017, it has
certainly been a year of
challenges, hard graft and
dedication from everyone as we head
into Christmas.
In May of this year the business rolled
out the new Mainstreet platform,
replacing our trusty Maintrak system.
Many hours of training and planning
culminating in a go-live that allowed
us to pick up and deliver freight from
day one with no issue. Whilst we still
continue to fine tune this product, it is
the perfect opportunity to thank
everyone for helping implement this
new system.
As we went to print last Christmas, we
were only days away from the
Kaikoura earthquake. Many of our
branches have been impacted by this
event, however for the last 12 months
it’s been ‘the new norm” when moving
freight inter-island. We have seen a
few false starts in terms of the rail line
being fully connected, however we are
hopeful of seeing this crucial piece of
infrastructure consistently open as we
head towards Christmas this year.
The business continues to take steps
to enhance our network, with more
investment planned in the coming
years to provide a better platform by
which we move our customers’ freight.
We continue to enjoy strong volumes
from regional New Zealand which are
bolstering our larger centres who have
been faced with significant cost
increases this past 12 months due to
the South Island rail infrastructure
being inoperable.
Developments for our facilities in
Taupo and Whangarei are underway,
and we will be rolling out more plans
in the coming months for future depot
expansion.
With the ever-increasing pressure to
grow our owner driver fleet, we are in
the process of establishing a
Mainfreight driver academy as a
means of identifying and developing
the next era of Mainfreight owner
drivers.
We have recently set up as part of our
Mainfreight Mobile business, a small
fleet of internally managed pickup and
delivery vehicles that we will hire out
to the various brands with the
objective of using this as a training
ground for this initiative, where drivers
can gain valuable driving experience,
with the end goal of becoming an
owner driver. Whilst only small in
nature, it is a start.
No matter what new developments,
new initiatives, new technology, or new
countries we enter, nothing changes in
terms of what we are all here to do
every day – exceptional customer
service, striving for improvements in
quality, and delivering our customers’
freight on time as we promised them.
We need ongoing improvement in
many areas of the business today.
The 2018 financial year will be a
game of two halves as we look to claw
back results in certain areas, and have
a strong finish to the financial year.
I would like to thank each and every
one of you for the efforts this last 12
months, and for pushing through the
challenges we have faced as a team.
Thanks also go to all your families
who allow us to do what we do every
day.
Have a great safe
festive season
everyone.
Things to Think About in 2018
1.Make decisions. Any decision is
better than no decision. If you
have areas that need addressing in
your branch, and the normal course
of action is ineffective, try
something different, anything that
may bear fruit.
2.Let the team decide. Often the
best ideas come from within the
team. Use all the big brains in your
branch to make things happen.
3.Surround yourself with clever
people, they make the difference.
4.Deal with customers in the manner
you would expect to be treated.
5.Growth – Every branch needs
more sales revenue, and we simply
must not lose any business.
Remember, everyone in your
branch is a salesperson.
26 MAINFREIGHT TEAM REVIEW // DECEMBER 2017

Claims Performance
If your branch is below the Total Company number, then you are below average.
Make sure you and your team members work hard this year to be above this line.
This is the first Claims Performance produced under our new Mainstreet platform, and reflects a more rigorous
methodology to improve clarity and visibility.
Outward Consignments Per ClaimInwards Consignments Per Claim
Branch
To Sept
2017
To Mar
2017
To Sept
2016Branch
To Sept
2017
To Mar
2017
To Sept
2016
Ashburton2839327275Whanganui57801157923302
Chem Auckland263722402635Chem Auckland436633103 4 74
MF Hamilton131910091269Chem Christchurch286851652510
New Plymouth12171104954Ashburton156223753284
Whangarei1211893804MF Christchurch143012691231
Rotorua7 74637505Taupo135422662236
Dunedin7596004 74Rotorua11591 6 741245
Whanganui75111191534Owens Auckland115214611578
Palmerston North67112751559MF Hamilton113313091318
Invercargill654620625Thames11131050772
Mt Maunganui600507496Palmerston North93913441477
Thames572516449Mt Maunganui9279121075
Napier551752805MF Wellington8791105963
2Home Auckland543523503DF Auckland85619151794
Chem Christchurch530723432New Plymouth8451105978
MF Wellington484392351Invercargill82810291212
Total Company469529515
Whangarei802662543
Blenheim461582775
Total Company77110971118
2Home Christchurch4335965982Home Auckland76 910531296
MF Auckland433447422MF Auckland72614341600
DF Christchurch409355338Napier68312901500
MF Christchurch377299271DF Christchurch63710511304
DF Auckland352610586Owens Christchurch54379 0953
Owens Christchurch351438505Blenheim5289 741084
Owens Auckland278673913Dunedin42965770 6
Nelson2271451532Home Christchurch427597853
Taupo164306344Nelson299588669
MAINFREIGHT TEAM REVIEW // DECEMBER 2017 27

Driver of the Year –
Rene Niovara-Dave –
FTL South Island
Our very well-known owner driver
Rene Niovara-Dave recently received
an award as Driver of the Year by
Progressive (Woolworths) here in
New Zealand. Rene works from the
Christchurch DC delivering to
supermarkets in the lower South
Island.
Rene is famous for his outstanding
vehicle presentation, and is in the
process of unleashing a new
Kenworth In the coming months.
Rene epitomises everything
Mainfreight. Well done mate!
A Note from Rene
I have been driving trucks for 23
years within the Mainfreight Group,
16 of which as an owner driver.
Mainfreight is a special company that
believes in a high standard of
customer service. I am grateful for
the relationship Mainfreight has with
Progressive, as an owner driver it is
in our best interest to provide the
best service possible so as to not
jeopardise the agreement between
the two businesses. I consider
myself extremely lucky that my job is
also my hobby, something
I love doing. I enjoy delivering to
different stores and meeting different
people. I look forward to a long
lasting relationship between two
great companies.
Main North Line (MNL) Rail Line Re-Opening
Trains are finally beginning to move directly though the earthquake zone in Kaikoura albeit with a few false starts.
We are all looking forward to some sort of normality moving freight to the South Island!
All brands represented on the first train, pictured between Blenheim and Christchurch.
Warren McKee (Manager FTL New Zealand)
presents Rene Niovara-Dave with his Driver of
the Year Progressive Award
Cromwell – from Franchise to Mainfreight Branch
For the last 16 years our Cromwell
operation has been run as a franchise
with two successful franchisees,
originally Justin Marshall, followed by
Paul and Deb Wright. As of 3rd April
this year, we purchased the assets
and fleet from Wright Freight Services,
and established Cromwell as a
Mainfreight branch.
Since April, we have replaced every
vehicle in the fleet, resulting in eight
brand new units, and the title of the
newest fleet in the network. Our
transport operation runs out of a
1300sqm open-ended operation,
running from 3am through to 6pm.
We have brought on eight Owner
Drivers into the operation in quick
succession, 3 being line-haul suppliers,
and the others running pick-up and
delivery. We cover the most beautiful
area in the country, ranging west to
Glenorchy and beyond, east to
Roxburgh, and north to the Haast Pass.
We have a very busy and developing
Logistics operation, with around 4500
pallets of Central Otago’s finest wine.
With significant investment in
technology, infrastructure and process
application, we are seeing progress in
our quality and efficiency.
Our customers have placed great faith
in the group to improve our service
offering, and the feedback received
already is very encouraging. The
growth opportunities here in Central
28 MAINFREIGHT TEAM REVIEW // DECEMBER 2017

are enormous, with the supply and
service industry growing on the back
of a significant tourism push, and with
land and home prices rivalling the
Auckland market, as well as the
quality of our region’s viticulture
gaining appreciation worldwide.
Our team has gone through significant
change, with the addition of some key
team members from other branches,
and we are starting to see substantial
improvement in our operational quality.
It is our stated intention to have a
transport operation running in Queenstown within the next
12 months, to deal with the growth opportunities within
New Zealand’s fastest growing region.
Cromwell branch delivering a wind machine to one of the
local vineyards, these are used around the orchards and
vineyards to keep the frost off the fruit and saves money
on helicopter hireage to do the same job.
Cromwell Logistics Shed
The new look Cromwell team led by Nathan McEldowney (far left)
Long Service
Awards
The Daily Freight Auckland
Team celebrated a couple
of long service legends in
their branch July/ August
this year. Congratulations
to Lloyd River-Smith on
completing 40 Years’
Service in July and Russell
Barry 25 Years’ Service in
August. True Legends of
Daily Freight Auckland.
Lloyd River-Smith – 40 Year LegendRussell Barry – 25 Year Legend
MAINFREIGHT TEAM REVIEW // DECEMBER 2017 29

Mainfreight Mobile – Hire Division
Mainfreight Mobile, our container devanning business that has
been in operation for almost a decade, has taken on a new
function – truck hire.
A specialised fleet of vehicles has been assembled that will be
centrally controlled and despatched as required, to both external
and internal customers.
Clayton Tito and Glen Symons are gradually building up this
business, which will also act as a training platform for up-and-
coming owner drivers as part of our soon to be implemented
Mainfreight Driver Academy.
Kevin Geard (Driver), Glen Symons (Despatcher),
Fiayaz Khan (Driver)
The Mobile Hire Fleet
Kymbo Farewells her Boys
The recent New Zealand Forwarding Branch Managers meeting wound up with
a thank you to Kymbo. After 23 years in the business, 12 of those spent in the
National team and looking after this challenging lot, Kym has decided to move to
step down from her full-time role. But she’s not going far, she retains some of
her existing tasks, and will enjoy a more relaxed role with fewer hours.
30 MAINFREIGHT TEAM REVIEW // DECEMBER 2017

New Taupo Shed in the
Making
Our new Taupo depot is fast taking
shape. Nick Hyde and the team are
looking forward to the move from our
old facility early in 2018.
Our new facility is situated on the
main highway by-pass in Taupo and
will be complete with a customised
‘mini’ Mainfreight Globe!
New Zealand Logistics – Mitch Gregor
It’s simple ... but not easy
I
t’s the small things which drive
improvement in our business, and
these are often simple but not easy
to achieve, with the effort to achieve
them often going unnoticed. These
small things relate to small changes
but the compounded impact of
achievement benefits us all.
As a global supply chain business we
need to adjust our minds and
expectations to the idea of how small
increments really do matter. Time is
our enemy, it directly impacts costs
and margins; the more efficient we
become through systems, processes,
and technology, the more our quality
will lift and the greater will be our
reward.
It’s so important that we all know our
roles and responsibilities and if we all
contribute to the best of our ability
results will improve and we will
continue to grow. Our New Zealand
Logistics team is all working hard to
contribute where we can to make this
global business a success.
The accuracy of our inventory, the
cleanliness of our operations, picking
and packing our orders on time for
despatch, and our ability to interact
and communicate in a confident and
professional manner with our
customers is crucial. It’s the strength
and contribution of every branch that
will make us successful.
2017 has been an exciting year for
us, not without its challenges and hard
work. We are encouraged with the
improvements we have made in overall
quality, culture and profit, along with
excitement that we will still have
plenty of room to move.
A special thanks to everyone for the
effort and contribution in recent
months with seasonal pressures of
peak season, and for helping us to
provide the best possible service and
quality to our customers. The long
hours and extra effort our team have
put in is really appreciated. We don’t
always get everything right but with a
great attitude and the ability to work
together, this business is one that is
full of potential and career
opportunities for those wanting to be
part of something special.
Let’s focus on finishing the calendar
year strongly and ensuring that we
provide our customers the quality they
expect over the busiest period of the
year, and start 2018 with our feet
firmly on the ground. Let’s make this
a bigger and better business for
everyone involved, wherever we are in
the world.
A high level summary of some key
things we are currently working on
across our business;
•
Completion of peak season –
getting our team through whilst
ensuring customer satisfaction.
•
Embracing our technology and
driving uptake in inventory
management processes, including
further development in MIMS of a
stock control module to improve
our Inventory Record Accuracy
(IRA) procedures.
•
Help our team to develop their
skills, knowledge and awareness
of our business to ensure career
growth.
•
Continued engagement to drive
the growth and quality of our
Logistics business across
Australia, USA and Europe.
•
Exploring new opportunities for
growth, investment in infrastructure
and involvement in business
growth around the regions.
•
A real focus on continuous
improvement tools and proactive
customer workshops – getting our
team more involved here to add
value and reengineer processes.
•
Adapting to changes in legislation
for our major hazardous facilities in
Auckland and Christchurch.
•
Working with our team to redesign
the content of our training and
induction process for all team
members across Logistics.
•
More workshops will take place
within the branches next year
and we are developing some
e-Learning modules specific to
Logistics.
MAINFREIGHT TEAM REVIEW // DECEMBER 2017 31

Goals for the Year Ahead
Some simple goals for the year ahead.
1. Focus on sales and new business
pipeline for growth in 2018.
2. To finish the financial year strongly
with branch results and profit
targets which reflect our efforts in
2017/18, so we can continue to
build on this next year. Each
Logistics branch needs to be
successful.
3. Improved account management
and continuous improvement
structure with our larger customers
across our business:
•
Live Weekly Meetings and P.A.T.S
•
Monthly Meetings and
Workshops
•
Quarterly Business Reviews
•
Annual Review Meetings
4. Career and leadership
development of our people,
providing greater opportunities for
our stars – we have kicked this off
but remains a key focus!
5. Driving and developing quality
through improved use of
technology, reengineering our
processes, standardisation of our
operations and further investment
in training.
Thank you to everyone in our Logistics
Team across New Zealand for your
continued efforts and the commitment
you and your families make to ensure
our business is successful and
continues to achieve growth and
success globally.
Merry Christmas to our Mainfreight Team and family across the globe.
Recent Service Legends
Rising talent coming through at Mainfreight Logistics, O’Rorke Road – Caitlin Harvey & Corbin Taylor
Andrew Maxwell – 15 Year Legend – Owens
Logistics Christchurch
receives his award from Nikita Swarts
Cristina Lumby – 25 Year Legend
Mainfreight Railway Lane Auckland
accepts her certificate from Don Braid
Deborah Jackson – 20 Year Legend –
Mainfreight Logistics Westney Road Auckland
Responsible Care
Ken Clarke from Responsible Care who works in partnership
with our team assisting our approach towards safe handling and
management of dangerous goods – with his twin Trace Donaghy.
That’s quite a resemblance!
32 MAINFREIGHT TEAM REVIEW // DECEMBER 2017

Trans-Tasman Focus – Logistics
With a focus on business alignment our senior team across Australasian Logistics got together in Melbourne to review and
refine our collective approach to quality and sales. It was a worthwhile exercise with plenty achieved.
Standing (L-R): Aladin Basic, Riyaz Jordan, Thomas Steel, Jeremy Collins, Mitch Gregor, Simon Hart
Seated (L-R): Brynley Riches, Travis Hari, Kevin Bradley, Kris Maddaford, Akash Varma, Nilesh Bhuthadia, Paul Fraser
Leadership – Highbrook
Logistics Auckland
With recent leadership changes,
we now welcome Ben Hadley into
the role of Branch Manager at
our Highbrook Logistics branch
in Auckland - Congratulations Ben!
Refurbishing the Old Forkhoists –
Maintaining our Image
Patrick Iese – Manu Street Logistics on a refurbished forklift.
MAINFREIGHT TEAM REVIEW // DECEMBER 2017 33

Mainfreight Air & Ocean New Zealand – Nic Kay
O
ur global Air & Ocean
business is becoming a
critical component to the
supply chain requirements of many of
our customers, linking global markets
to New Zealand Importers and
Exporters, but also linking Logistics
and Transport solutions together for
our customers around the ever-
expanding Mainfreight global footprint.
It is very important, as we get deeper
into our customers’ supply chains, that
we are aligned as a network business
across all touch points and services
around the world. This requires
collaboration, consistency and
integration across all countries in
terms of our communication and
services – we must shift our mind-set
from local-minded to global-minded.
We continue to make positive steps in
developing our team, enhancing the
customer experience and growing
volumes across our Air & Ocean
service offering. This growth and
momentum requires the commitment
of every team member to ensure we
have the best people delivering the
best customer experience and service
levels. Every one of us has influence
over the customer experience and
customer perceptions. To ensure this
continues to differentiate us in 2018,
we need to have the customer at the
forefront of our thinking.
Our results to date have seen
increases in revenue, improving
margin management and tighter cost
control. We still have a lot of sales
opportunities that we need to convert,
especially in our larger branches.
The regional branches have delivered
improved results across the business
which emphasises the importance of
investing in the regions to be closer to
our customers, and understanding the
local markets in which they operate.
Export ocean freight volumes have
kept consistent, and despite softer
revenue growth, we have delivered
improved margins and profitability
through better operational decisions
and negotiation. New customers and
diversification into new commodities in
our airfreight business has not only
improved volume and profitability but
also added better balance across our
customer base to address some of the
seasonality in the perishable business.
Imports have delivered increased
revenue, margin and profitability
across both air and ocean services.
Improvement in airfreight kg and LCL/
FCL ocean freight across our
Mainfreight-to-Mainfreight trade lanes
has kept our imports, customs
clearance and CFS teams very busy.
Team, we still have a lot to do and
plenty of scope to grow. We must
remain focused on the key objectives
we set ourselves below to ensure we
continue to find growth and
improvement. Get more involved in our
business, don’t be a passenger! Drive
and seek opportunities to improve
your skillsets, and knowledge to
ensure you have a good understanding
of the WHY behind Mainfreight.
Growth
It is imperative that we continue to
build growth and take our business to
the next level. We still have a lot to do,
and we need to be more aggressive
with our sales focus. Better
management of sales opportunities,
setting larger targets and holding
ourselves accountable for the sales
growth of our business is a must.
Whatever your role is within our
business – you are all part of the sales
process. We must continue to build
momentum and growth through
attracting new customers and
developing across the supply chain
with our existing customers. Let’s all
move with pace and hustle for those
opportunities and most importantly
ask the question!
Team Development
As a team we must keep learning
and developing our knowledge and
skillsets across all services and trade
lanes. This will add value to our
network and offer customers a higher
level of service and solution-based
approach across their supply chain.
We must all keep gaining knowledge
and utilise both training resources and
mentors to develop. Working closer
as a united business across our
regions and network is key and will be
a focus for all Air & Ocean businesses
globally – which is a key point of
difference from our competitors!
Inject your personality, passion and
energy into the culture of your branch.
You all influence our culture and
morale – take ownership of this and
have fun doing so!
Enhancing the Customer
Experience
The New Zealand market is
competitive and to ensure we retain
customers and introduce new
customers, our service levels and
customer experience must be a key
focus for every team member.
Through better experience and
engagement we will go a long way to
building loyal, satisfied customers. This
also serves as a reminder of the pace
and urgency we need to move at as a
business to ensure we keep aligned
with customers’ requirements, global
markets and our growth expectations.
We all need to take ownership of
basic customer service:
•
Answering phones in three rings
•
Thanking our customers for the
business
•
Going the extra mile
•
The personal touch – take
ownership
•
Speed of response
•
Being easy to deal with
•
Increasing communication levels
Thank you all very much for the
commitment and dedication you bring
to our business every day and for
making a difference in 2017. The
endless support you and your families
and partners provide to our business
is very much appreciated.
Enjoy your Christmas with family and friends and if you are having
holidays please be safe. Looking forward to building on this solid
momentum - bring on 2018!
34 MAINFREIGHT TEAM REVIEW // DECEMBER 2017

Christchurch Branch Opening – contributed by Elaine Wong and Jason McFadden
Bruce Plested and Don Braid officially
opened the first Mainfreight Air &
Ocean/CFS purpose-built facility for
New Zealand on 10 August 2017.
Over 250 guests attended, including
customers, suppliers and team
members from other parts of the
network, and that helped us celebrate
this grand opening. It was great to
hear such positive comments from
everyone on how amazing this facility
is; we know we are a force to be
reckoned with. It was a great night for
all our team to rub shoulders with the
guests and to be also able to show off
what we as Mainfreight can offer
globally along with all facets of the
Company.
We could not have got this all set up
on time without the help of Di Clemens
who was barking out the orders, as all
the Air & Ocean Branch Managers
from around the country pitched in.
1.30pm rolled around and nothing had
been set up, so it was all hands on
deck, brooms came out, forklifts
whizzing around lifting up Branch
Managers to hang banners, setting up
tables and chairs for a sit down meal,
placing bar leaners and decorations.
In true Mainfreight style, the
transformation from a warehouse full
of freight to a fully decked out venue
was pretty impressive. We are proud
of our Air & Ocean team for pitching
in to make this event as successful
as it was.
Don Braid and Bruce Plested formally unveil the plaque for the new facility
Elaine Wong (Christchurch Seafreight Branch Manager) and
Jason McFadden (Christchurch Airfreight Branch Manager)
Mainfreight Air & Ocean New Zealand Branch Managers and National Support
Open for Business in Whangarei
Our presence in Northland initially started with
Don Campbell covering the sales area from Auckland,
then Jason Morgan took on the sales role and was
based in Whangarei working for the Auckland office.
Two years later, Chris Carmichael relocated to
Whangarei from Hamilton Air & Ocean taking over
from Jason. Don and Jason laid such a great
foundation that Chris was able to build regional
volumes to the point where we could commit to a
stand-alone branch effective from 1 July this year.
Congratulations Chris on your appointment to the Branch Manager role!
(Nice ribbon-cutting there!)
MAINFREIGHT TEAM REVIEW // DECEMBER 2017 35

Apiculture New Zealand
Conference 2017 –
contributed by Annette
Webb
Mainfreight Air & Ocean Tauranga
combined with Mainfreight Transport
Rotorua to attend the Apiculture
Conference in Rotorua in July this
year to support our Honey customers,
not only in the Bay of Plenty, but
nationwide.
1,300 Bee Keepers, Hobbyists,
Exporters, Industry Suppliers,
Government Departments and the like
from New Zealand and abroad
attended the largest conference of
this type in New Zealand this year.
This year’s theme, “Bee-ing Prepared:
Business: Knowledge: Risk” was an
apt theme given the current topics
affecting the Apiculture industry such
as Myrtle Rust and the definition of
Manuka Honey.
Apiculture New Zealand represents a
multi-million dollar industry, we are
proud to provide the industry with our
services across Air & Ocean,
Domestic and Logistics not only in
New Zealand but throughout the
Mainfreight network worldwide.
Fun Fact:
Did you know that in June 2017 total
registered Bee Hives reached
811,357 in NZ, an increase from
2016 of 127,311?
Pingu’s to Paris – Darren Barboza
In January 2017, the Auckland
airfreight team were given the
opportunity to work on a very exciting
project. Merlin Entertainment Group,
UK enlisted the services of
Mainfreight to plan and transport six
live King Penguins from Kelly Tarlton’s
in Auckland to Sea Life Paris
Aquarium at Val D’Europe.
The Auckland team had successfully
transported various live animals in the
past but we learnt very quickly that
this project would be particularly
challenging, with several hurdles to
jump through along the way.
Singapore Airlines, a specialist in live
animal transportation, was roped in to
fly the birds across three different
countries before we got to France. In
fact, Singapore Airlines freighters only
fly their 747 aircraft into London and
Amsterdam not to Paris. After some
serious discussions and negotiation,
they agreed to a charter and to divert
their entire 747 aircraft to Paris, all
this for 6 invaluable birds!
The complexities of this movement
included liaising with government
officials in Australia, Singapore and
the United Arab Emirates (UAE) to
secure transit permits en route to
Paris, whilst also ensuring
temperatures of between 2º to 4º C
were maintained at all times to ensure
a comfortable journey for the birds.
Due to my close involvement in the
project, I was tasked with travelling
with the birds in the company of two
handlers, Brett (Vet from Melbourne
Aquarium) and Jess (Caretaker from
Kelly Tarlton’s) on our sojourn to Paris.
... and so after six months of
meticulous planning, on Thursday
19 July 2017, we embarked on
‘Mission Happy Feet’ with the star cast
of FRIENDS (yes, the birds were
named Ross, Rachel, Chandler,
Monica, Phoebe and Joey). The day
started at 4.00am loading up each
bird inside a kennel at Kelly Tarlton’s
before they all made their way to our
airfreight facility to be loaded into a
purpose-built ‘transporter pod’. The
journey ended 35 hours later the pod
was disembarked at Charles De
Gaulle international airport before it
made its way into French Quarantine.
36 MAINFREIGHT TEAM REVIEW // DECEMBER 2017

Outward Bound – contributed by
Flavia Derbyshire
This year I was fortunate enough to be chosen to take part
in Mainfreight’s Outward Bound programme at Anakiwa.
I had heard a lot of stories about other people’s
experiences so I kind of knew what to expect but I was
still extremely nervous about what I was in for.
They say Outward Bound is like fight club so I can’t give
too much away but two words that cover the eight days
nicely are “wet” and “freezing”. I had experiences I never
thought I would encounter including climbing amongst the
trees, rock walls, jumping in the winter sea and spending
two nights alone in the bush where I really had to put my
fears aside and take on a possum in the middle of the night
with a stick. Anyone that knows me knows that I don’t
camp, I don’t like bugs or getting dirty, so I was well out of
my comfort zone but it felt good to come back home and
tell everyone what I had achieved.
Outward Bound also brought together fourteen people
from different Mainfreight branches around the world.
All from different cultures and backgrounds and at the end
we all felt like we had known each other for a lifetime, and I
know we will continue to keep in touch after our adventure.
I came out of Outward Bound with an appreciation for the
smaller things in life, like a hot shower, simple food and a
toilet ... Not having a cell phone for the eight days also
makes you pay more attention to those around you and I
have noticed I now rely on it a lot less. I definitely also
came out the other end a stronger and more confident
person; just when you think you have reached your limit you
always have a little bit more left in you and at the end you
actually feel proud of what you have achieved.
I’m very grateful that I got to go on Outward Bound, my
experience is one I will never forget and I wouldn’t hesitate
to recommend it to anyone.
The successful handling of this project
was entirely a team effort and this
wouldn’t have been possible with the
contribution of Iki and Richie in our
store team. By the end of the project, I
had gone through it all, from being
called Mumble on most days, to being
the butt of all conceivable penguin
jokes and even forced to don a
penguin onesie in front of the office!
Both Merlin and Kelly Tarlton’s were
extremely happy with the outcome
and the service Mainfreight provided
as they confirmed “The King Penguins
travelled very well with minimal stress
and were extremely happy in their new
enclosure at Sea Life. Well done
Mainfreight”.
Cobham Watch – Outward Bound
(L-R:) Manu Halagigie, Tailor Solbrack, Cesar Torres, Iki Vaka, Jeremy Davis,
Darren Barboza and Matt Beveridge
Learning from our
Mates
Recently Tailor Solbrack (Air & Ocean
Dallas), Cesar Torres (Mainfreight
Los Angeles) and Matt Shatswell
(Air & Ocean Chicago) visited
Auckland to learn about the
New Zealand operation from our
Airfreight and CFS teams. Learning
from each other is key to growing a
successful business and reaching our
One Hundred Year vision.
MAINFREIGHT TEAM REVIEW // DECEMBER 2017 37

Mainfreight Asia / CaroTrans Asia – Cary Chung
N
ote from Don Braid:
Our Asia business has recently
seen a change in leadership,
with Michael Lofaro taking early
retirement from the business at the
end of September and a new leader,
Cary Chung, being appointed. We are
very pleased to have the depth of
talent in our Asia business to be able
to appoint an internal candidate of the
calibre of Cary Chung. Cary has
been with Mainfreight for six years in
senior sales and regional management
roles. We believe Cary is well placed
to foster our culture and disciplines in
the Asia region, and to carry on the
growth and development of our
business across China and Southeast
Asia.
Please join us in welcoming Cary, and
enjoy the contribution below from
Cary and the team in Asia.
AustCham in Shanghai
Mainfreight Shanghai sponsored the
2017 Australian ball organized by
AustCham in September. The
proceeds from this event were
donated to Shanghai Roots & Shoots
and The Renewal Center.
The theme of the event was “Movie
Madness” where guests dressed up
their favorite characters from their
beloved movies and enjoyed a
banquet and a night of dancing. We
invited our valued clients and suppliers
to join us during this event where they
had the opportunity to socialize and
forge new relationships.
ASIA
(L-R:) CiCi, Aaron, Casper (Maersk), Fang (Maersk), Blair (Air New Zealand),
York (Air New Zealand), Joan, Andy, Rocky (CMA), Max (CMA)
Qingdao Celebrates Six Years – contributed by Vicky Zhao, Branch Manager
On the afternoon of 1st July, Qingdao
team members gathered together to
celebrate the six year anniversary of
Mainfreight Qingdao Branch. This
milestone indicates that we have
established ourselves in the market
but also means that we have many
challenges ahead.
Six years on and our ambition remains
strong to become a leader in this
competitive market and to provide first
class service. We have four main
departments with 13 team members
who all have the same goal – to build
a stronger Qingdao Team.
We know that there is still long way to
go for us to be a competitive logistics
provider in Qingdao port and we will
try our best as we always do.
38 MAINFREIGHT TEAM REVIEW // DECEMBER 2017

KiwiBall in Hong Kong
This was the second year that
Mainfreight participated in and
sponsored the New Zealand
KIWIBALL Event in Hong Kong.
It is an annual celebration for anyone
in Hong Kong with a connection to
New Zealand, there were over 300
guests, some of them are our
New Zealand customers, and some
of them are from different business
entities in Hong Kong. It was an
amazing night with the Kiwi band
singing songs, good New Zealand
food and wine. The event allowed us
to meet many companies with a
New Zealand focus, further expanding
our network, and being a New Zealand
top logistics company, we have the
advantage ~ Ready, Fire, Aim!
Singapore Profile
Mainfreight’s Singapore Branch (Mainline) has been fully
operational since 1st November 2010 and it is located in
the free trade zone in Changi Cargo Complex near the
international airport. Our 2000 square feet warehouse
allows flexibility in GST payments for trans-shipment cargo
cleared to leave the free trade zone (FTZ). The strategic
location of the branch has allowed us to remain maintain
competitive by offering the most time and cost saving
services.
We are always looking for ways to increase efficiency and
the most recent project is to build an airfreight consol ex
SIN to SFO. Establishing our own bonded and temperature
controlled warehouse has always been one of our goals
and every day we work towards that target. We have been
targeting multi-national accounts and taking part in global
tenders to position ourselves as one of the leading players
in the region.
Our Singapore Manager, HY Goh, and the team have
extensive experience in the international air and ocean
freight industry and we are confident they take us into
a brighter future.
(L-R:) Genevieve, Shyan, Carina, Joe, HY Goh, Bee Eng,
Stephanie, Simon, Don
(L-R:) CK, Dominic, Sherman, Raymond, Duncan, Cecilia, Michelle, Noel, Stanley
MAINFREIGHT TEAM REVIEW // DECEMBER 2017 39

Team Building
Several of our Asian branches have taken opportunities in recent months to use external activities for team building
... and some good outdoor fun!
Thailand Team Building
Every year we arrange for the team to
spend time together outside of the
office. This year, we made it a special
event by having Team Building
weekend in August at Suan Pueng,
Ratchaburi. We spent the first day
with outdoor activities to enhance our
team spirit by completing tasks
specifically tailored to train us to work
together. On Sunday, we had an
activity to show our appreciation of
team members. Everyone will take
turn and give personal appreciation/
compassion to each team member for
the past year. This could have been
as simple as saying a word of
encouragement/support or
compassion. It became quite
emotional and tears were shed
because it revealed the caring nature
of our team. With our bonds
strengthened and our goals aligned,
we are encouraged that together
we can achieve anything.
Guangzhou Team Building
Guangzhou team had a trip to
Huizhou, Nam Con San () in
September. The activities included
games in which we were split in
groups and were given tasks to
perform in a specific period of time.
These games taught us about time
management, priority awareness, and
most importantly team work.
The highlight of the trip was river
rafting and it provided us with many
valuable lessons. Each paddle
movement had to be timed with your
team mate in order to move forward or
turn. This activity tested patience and
tempers as frustration took hold of
members of slow moving rafts but
after stopping and aligning the
movements they were back on track.
As a branch, we must all have the
same goal and even if one team
member strays from the goal, it could
jeopardize our efforts. Guangzhou
branch has grown stronger, gained
better understanding of each other
and are determined to succeed.
Shenzhen Team Building
The Chung Yeung Festival falls on the
ninth day of the ninth month of the
Chinese lunar calendar, so it’s also
known as the Double Nine Festival.
A mountain hiking activity was
planned to celebrate the festival and
allow us to enjoy each other company
in such a serene setting.
At 9:30am, our team gathered at the
foot of the hill – At the door of Xiao
Mei Sha Sea World. After doing some
warm up exercises, we began the hike
Team in white shirts (L-R:) Patcharin, Saowanee, Nawarat and Panatda
(L-R:) Lance Feng , Louise Zheng, Vincent Lee, Natalie Liu, Angela Wang, Castie Wu,
Cecilia Luo, Ray Liu, Jane Liu, Yoyo Chan, Ben Chen, Candice Tan, Ivan Chen, Lin Cheng
(L-R:) Shayne Zhang, Cathy Zou, Yukey Zhang, Linda Wang, Lily Zou, Symia Zhang,
Xuan Zeng, Jemma Liu, Cara Li, Lucy Xiong, Vincent Sun, Denny Lan
40 MAINFREIGHT TEAM REVIEW // DECEMBER 2017

Ningbo Team Cross-Training
During autumn, cross-training was carried out,
and each department shared their expertise
and practices. Operations, Customer Services,
Sales and Admin & Accounting teams all
prepared training materials and detailed lecture
documents. This not only deepened the
understanding between departments, but also
shed light on their own deficiencies and the
training sharpened their knowledge.
By understanding skills and knowledge
required to run each department, it gave
everyone a complete picture of what it takes
to operate a branch. The training exposed the
expertise of team members which in turn
created new respect and admiration. This led
to the profound acknowledgment that the
strength of the team is unlimited. With each
day we grow stronger by relying on each other
to offset our weaknesses because only as a
team can we achieve greatness.
at 10:00 AM. We enjoyed the view,
played games, took photos, had
snacks, etc. During the hike, we
encouraged each other to push
forward and with each step we felt
more determination to reach the peak
as a team. After 2 hours and half, we
reached the peak of the mountain. We
worked together to cook lunch and
the spectacular view made each bite
taste like heaven. The feeling of
accomplishment washed over us and
as a team we started our hike back
down the mountain ending 17:30 with
satisfaction.
The Double Ninth Festival
mountaineering activities allowed our
team to exercise, relax and to further
strengthen our relationships. The
small
talk along the way revealed
aspects of each other we never knew
before and deepened our friendship.
We look forward to the next outing
where we can once again enjoy each
other’s company outside of the office.
Participants as below,
Sales Team: Charlie He, Lindy Yang, Michelle Wu
CS Team: Emily Wu, Vicky Chen, Jane Ke, Frank Li, Speed Si
Operation Team: Andy Sun, Bobo Cai, Cindy Yang, Carl Xu, Paul Ye, Lisa Li
Admin & Account Team: Joice Xu, Vivi Chen
Business Development
Shanghai Team
In June we handled the shipment of a Chinese made patrol vehicle from PVG to AKL via SQ cargo airfreight. In AKL
the vehicle was to go through testing in winter conditions and different terrains in order to obtain certificates. It was then
shipped back to China by sea and arrived in mid-October. This was a first for us and we learned about the complicated
regulations and restrictions of shipping vehicles by air. With this new skill under our belt we are ready to take on the fast
growing vehicle manufacturing industry in China.
MAINFREIGHT TEAM REVIEW // DECEMBER 2017 41

Evy & Tiger Li
Qingdao Team
On November 1st, the 2017 China
Fish and Seafood Exposition was held
in Jimo, Qingdao. It is a big exhibition
for the fishery industry. The expo had
28,000 visitors, 1,400 companies
from 46 countries and you can
imagine the size of the venue. It was
truly an event that generated a great
deal of opportunities.
Tiger and Aileen attended and they
visited the 12 halls and exchanged
contacts with potential customers.
During the afternoon, they focused on
companies from Australia and
New Zealand and developed some
good contacts.
Our colleagues Hamish and Darren
from New Zealand also came to
Qingdao to attend the Expo.
Aileen visiting the New Zealand Station
(L-R:) Darren, Hamish, Vicky
Vicky came to have dinner with
us together and enjoyed some
Qingdao local specialties.
42 MAINFREIGHT TEAM REVIEW // DECEMBER 2017

Americas – John Hepworth
O
ur Mainfreight and CaroTrans
America teams wish the
Mainfreight team around the
world, our customers, and suppliers a
very merry Christmas and happy New
Year. As we approach the anniversary
of our 40th year as Mainfreight, we
have so much to look forward to as
our network intensifies. We are proud
to be part of this growing team.
We experienced a tough start to this
financial year for which we can only
blame ourselves. We have had too
many branches relying on one or two
key customers and have not spent the
time in building the depth needed to
ensure we deliver a consistent result
year after year. The good news is we
are working quickly to make changes.
We are now starting to see a
turnaround as we head into the
second half of the year.
We have a very simple message for
our teams as we head into next year;
1.Sales – we must embrace sales at
all levels and be actively selling
every day.
2.It is about QUANTITY in number of
sales calls per week as this helps
build many QUALITY opportunities.
3.Sales Pipeline – all branches must
have a strong sales pipeline of
large, quality opportunities with at
least 10 potential clients close to
closing or in the final stages of the
sales process.
4.We are in the biggest market in
the world, we need to aim much
higher, be bold, and believe in the
great products we have; they are
world class.
5.Continue to build our future
leaders, all must go through sales,
as we need to build depth in our
branches to cope with our growth.
6.Be true to our culture, live our
KPI’s, and believe in the
Mainfreight way that has proven so
successful over the past 40 years.
Many of our team were impacted by
the serious storms in Texas and
Florida this year but thankfully no-one
was hurt. We did have three team
members that suffered property loss
or damage. Our team around the USA
responded and raised money to help
them and others. Our Dallas team
packed up the trailer BBQ and
supplies, headed to Houston, (assisted
by some of the Houston team that
were not impacted) to cook over 3000
meals for the ones in need.
Well done team, true Mainfreight
culture, very proud of your
efforts!!!
Finally, I want to welcome and
congratulate Chris Wilson on his
promotion to President of CaroTrans.
Chris is five months into the job and
has plenty on his plate. He has
relocated to Los Angeles with his
family in record time
and has started to
make the changes
needed. Good luck
Chris and you have
all the support you
need from us.
AMERICAS
Mainfreight Celebrates 10 Year Anniversary in USA
November 1st marked Mainfreight USA’s 10 year anniversary.
The team celebrated on a couple of occasions.
First being a 10-Year Anniversary Celebration in
October with the Mainfreight Board and Executive
team, Customers, and local Mainfreight and
CaroTrans team members in attendance totalling
about 200 guests. Our guest speaker, Ian Taylor
from Animation Research Ltd, spoke to the crowd
about their “virtual eye” systems familiar from the
real time graphics used in America’s Cup racing,
Formula 1 Grand Prix and many other sports, and
new technology they are working on.
The team also celebrated on November 1st by
having a cake at each branch for the team to share
and commemorate this milestone occasion.
Time flies when you are having fun and we are
looking forward to celebrating many more years
in the USA.
MAINFREIGHT TEAM REVIEW // DECEMBER 2017 43

North America Transport – Shawn Roach
O
ur results for the first quarter
were disappointing, with key
branches’ performance falling
short year-over-year. The key issue
was lack of revenue growth due to not
managing our sales pipeline.
The second quarter showed
improvement; through great efforts by
the teams driving quality, revenue
growth and above all a can-do
attitude, the business started to see a
small, positive turn in July, with
increased revenue and profit through
October.
Transport’s goal is to claw back
performance to be ahead of the prior
year by the end of October. It is a big
task but we can get it done, and it will
set us up to execute a significant
improvement in the second half of the
year.
We must continue to focus on our key
imperatives:
•
Profitable revenue growth 15-20%
year over year
•
Customer satisfaction and
retention
•
Expand and support line-haul load
factors and Owner Driver
expansion
•
KPI’s owned at branch level with
increased responsibility and
accountability
It has been great to see continued
support of bringing in new, Future
Leaders under our graduate program,
by welcoming 12 new team members
to our Mainfreight Transport Family.
Well done!
Our investment in our sales team is
another key strategic success growing
from 20 to 28. Welcome to:
Brian Gallagher – Albany
David Hallinan – Philadelphia
Colten Siedlarczk – Chicago
Tim Muldoon – Newark
Mandy Buck – Dallas
Nicole Szelest – Miami
Michael Gillaspie – Dallas
Alex Borghello – Toronto
Jay Patel – Dallas
It is very important for Transport to
continue to believe in our vision
statement:
“The success of Mainfreight is built on
two unshakeable beliefs:
1. The only way to keep ahead of the
competition is by the superior
performance of our people.
2. The only measurement of that
performance is in how the
customer perceives it.”
Keep up the great work and we look
forward to significant improvement in
our second half of the year
performance.
Have Safe and Happy Holidays!
Mainfreight Assistance
to FEMA Relief
Mainfreight Baltimore recently
completed a successful 30-day
charter operations campaign assisting
FEMA (Federal Emergency
Management Agency) in their disaster
relief efforts to the islands of Puerto
Rico, St. Thomas and St. Croix. With
33 flights over 25 days, Mainfreight
was able to deliver 2065 pallets and
just under 2 million pounds of much
needed emergency relief supplies and
material to the devastated islands.
From water, tarps, MREs (meals –
ready to eat) and other essential
supplies and materials, Mainfreight
assisted FEMA in their daily logistic
operations for the relief of millions in
the Caribbean.
The bulk of Mainfreight’s support was
supplied by the Ilyushin IL-76 turbo jet
freighter. Capable of handling
oversize and bulk cargo, this aircraft
is equipped with full size rear ramp
access, which facilitated the load and
offload of up to 40 tons of material
per flight in near record times.
Many thanks go out to the National
Service Center team for their financial
support and to the folks in Miami for
their last minute response to those
situations that required a helping
hand.
CSCMP Edge Award – contributed by Daniel Smeltzer
Tom Valentine had encouraged Mainfreight Sales
executives to join professional organizations as a means of
connecting with decision makers and I made an effort to
take action with the Council of Supply Chain Management
Professionals or CSCMP. Every major city has a local group
called a Roundtable, and I joined the Southern California
Roundtable which happens to be the 2nd largest in the
entire organization. My involvement led me to decide to join
as a paid member as I saw the value of the CSCMP brand
and the fact that I could introduce myself to fellow
members and typically get a vastly better reply rate for
“cold emails”.
44 MAINFREIGHT TEAM REVIEW // DECEMBER 2017

As a new member I received an invitation to enter a
sponsored essay writing contest about Autonomous
Vehicles and the potential impact on the supply chain
industry, and I decided that was an area of interest that I
wanted to spend some time researching and writing about.
I ended up writing an 8-page essay across several nights
and weekends, finalizing and submitting it minutes before
the midnight deadline and hoped for the best. Several
weeks later I learned I had won which granted me a paid
admission to the CSCMP annual conference ($900 fee
covered) plus paid hotel and recognition at their Young
Professional evening reception! I was also featured in the
Annual Conference schedule notebook with a few
paragraphs and picture of me. It caused great dialogue as
many people recognized me from the conference notebook
and helped me connect with even more people there.
Overall in life and in business we are ambassadors for what
we do and what we believe in, and as Supply Chain
professionals we have to keep our ears and eyes open for
opportunities. Improving your network is a fantastic way to
have closed doors open up, and to get exposure to high
level decision makers. I highly encourage everyone to
research and join their local CSCMP group and get
involved!
Los Angeles Transport –
contributed by Shane
Michalick
What a crazy few weeks it has been
here in sunny So-Cal. The sun
continues to shine as it does every day
here and is still pumping out 90-95
degree temps most days.
We have been fortunate enough to
have the Board of Directors in our
branch recently along with the regional
leaders from all over the world. It has
been great to see these guys and girls
spending time in our branch, walking
around our facility and having lunch
with the team each day. Throw into the
mix a few visiting branch managers and
VP’s, a large handful of customers for
the 10-year celebration, and Barry
McLemore conducting an audit
amongst it all just to keep it interesting
and on our toes!
The build up to Christmas has been
very fruitful so far for the Los Angeles
Transport Branch, some huge volumes
on the dock causing a few space
issues. I’m not talking space issues like
we had back in Newark a couple of
years back where we were driving over
dock plates to get to the other end of
the building or sorting Armani out in
the parking lot using car headlights, but
we are certainly getting close. The last
couple of days have been a bit more
fortunate with some of the on-hold
freight or slow moving product now
rolling out the door giving us a bit of
room to move.
The most exciting thing for team Los
Angeles at the moment is the branch
finally hitting profit year to date. We got
off to a rocky start for the year but
have slowly been clawing back a little
bit each week to get to break even
status. Now comes the real challenge
for Los Angeles. Maintaining it, growing
it and surviving the upcoming
Christmas break and the challenges
that the month of January can bring to
our business. Team Los Angeles has
not had a win for a few years or seen a
bonus so it’s now right at our fingertips
and up to us on what we do about it.
New business and considerable growth
from existing clients has been our
recipe for success so far but we need
to keep it going and with Brian
Heidrich at the helm of sales, you can
expect that he will keep pushing to get
the results needed to get LAX in to
some “real money”. The team in
operations has done a great job to
survive so far. A 40% increase in
freight volumes into the business is
going to expose some cracks and push
us to the limit but the team have held
up well and we really are super proud
of the turnaround the team have
achieved together. Our quality is getting
stronger each week but we are not
there yet, still having a long way to go
in achieving the results that comes with
being based in a world class city like
Los Angeles. The potential is huge!!!
Keep going forward team, work
together, help each other and I
guarantee our branch will shine.
Full dock at Transport Los Angeles
MAINFREIGHT TEAM REVIEW // DECEMBER 2017 45

North America Air & Ocean – Nathan Thomas
H
alloween has come and gone
for another year; the holiday
season here in is America truly
upon us. Once again the year seems
to be flying by.
Consistent messaging around our
“Ideal Mainfreight Characteristics” in
building our prospective customer
pipelines is seeing results, as we
convert new business and welcome
them on board. Growth comes with
exciting challenges as we build our
team with future leaders and provide
them with the skills to succeed in our
environment. It’s our team continuing
to improve and performing that
delights our customers, as well as
making our roles fun as we get the job
done.
For us all looking into 2018, a key
focus for us is growing the next level
of leaders. Preparing our team to take
on new challenges and move into new
leadership roles is an exciting part of
our DNA.
With Thanksgiving just around the
corner, it is timely to give thanks to our
Team and their Families. The support
from home for all our team members
is very much appreciated. Please
make sure we all relax with the family
whilst eating turkey and watching
football over our Thanksgiving break.
Enjoy the festive season, be safe and happy!
Charlotte Air & Ocean
Team Building –
contributed by Adam
Renner
Our Charlotte team is a blend of new
and experienced team members. We
are learning side-by-side, and charting
a course together for our branch’s
future. Our team planned a trip to the
US National Whitewater Center in
Charlotte with the goal of building our
team bonds as we experienced new
things together, and hopefully having a
bit of fun in the process.
During a year in the life of a branch
you experience moments of stress,
focus, fear, excitement, pride, and
satisfaction amongst many other
emotions. This particular day out gave
us the opportunity to pack several of
those feelings into a short timeframe.
We got the chance to tackle a few
fears, and push the boundaries of our
comfort zones!
It is great to be part of a company that
embraces opportunities to step out on
a ledge. Thanks to all involved!
North America Logistics – René van Houtum
T
his year has been a turbulent
one for our Logistics business
in North America. The team has
been busy, realizing and managing
over 50% growth during the first six
months of the new financial year. This
is something the entire team is proud
of and I would like to acknowledge the
effort of our team members. Thanks
all! By the time of writing this report,
several new customer implementation
projects are in progress, which will
further boost our growth!
As we all know, revenue growth is a
must in order to fill our warehouses
and cover the fixed costs that come
with it. Every (potential) customer
acknowledges the “beauty” of our
warehouses and more importantly, the
enthusiasm of the team and
difference our unique culture can help
them to grow their business. We must
never forget that this combination is
our unique selling point!
After opening stand-alone Logistics
warehouses in Los Angeles (2015),
Dallas and Newark (2016), we are
very happy to announce the opening
of a new, brand-new stand-alone
warehouse in the Chicago region.
Starting February 2018 we will utilize
a 148,000 sq. ft. (13,750 m
2
) building
in Bolingbrook, IL; just west of
Chicago. Another milestone for the
Logistics division that will help us to
improve the service to our existing
customers and target aggressive
growth for this area.
Artist’s impression of the new Chicago building
46 MAINFREIGHT TEAM REVIEW // DECEMBER 2017

At the end of August, Mitch Gregor,
General Manager of the New Zealand
Logistics division visited several of
our USA Logistics branches.
This was a perfect opportunity
to learn from each other and to
exchange information about the
business. The “Driving Force”
meetings that Mitch organized were
well received by the USA teams.
Driving Force presentation from Mitch Gregor
The Logistics and CaroTrans teams
(L-R): Andrew Coulton, Esmond Lum, Jessica Almonte,
Stephen Cacnio, Jose Melendez, Bryan Landin, Alex Kosachev,
Ken Millroy, Erik Berger, Taka Arima and Kevin Meza
Ronald Rhodes of the Newark Logistics team participated in the
implementation of voice picking at the Newark branch.
We have commenced voice picking in the USA in order to
further enhance our performance and productivity. The
Newark branch has implemented this method for several
customers and our intention is to increase use of voice
picking in other branches and for more customers.
The Chicago team with (L-R): Riley Tryhorn, Donald Hull, Zac Doell, Danny Mason,
Brandon Fischer, Alex Lasota, Chris Ruiz
Besides work, there
is time to have fun!
To celebrate mid-summer,
the Chicago team organized
a “Hawaiian shirt Friday”,
of course followed by
a BBQ.
More fun activity, this time on the East coast, where the
Newark Logistics team, supported by New Zealand branch
manager Esmond Lum, played a kick-golf game against
the New Jersey CaroTrans team.
MAINFREIGHT TEAM REVIEW // DECEMBER 2017 47

The year has flown by; let’s look
forward! The goals for the next
calendar year remain the same;
we continue to target supply chain
customers together with our
Air & Ocean and Transport divisions.
We must challenge ourselves to do
things better every day in order to
improve our performance and
efficiency. That is what our customers
deserve and it will strongly contribute
to the growth we are targeting.
1. Look after our assets! It is
important that our warehouses,
offices, canteens, kitchens and
bathrooms are spotless at all times.
We want to work in a professional
environment and store our
customers’ product in a clean
and tidy facility. Equally important,
it is a measure of appreciation for
the hard work our teams are doing
every day.
2. Think big(ger): we have proven to
be able to win big customers, even
in markets that are new for us. We
are perfectly positioned to gain
more supply chain customers,
together with our Air & Ocean and
Transport brothers and sisters.
3. We are not the biggest, but we
want to be the best! In everything
we do, let’s make sure we do it
right the first time. Zero mistakes
in our warehouse processes is the
absolute goal!
4. Health and Safety. At the time of
writing this report we haven’t had
any major accidents in our
warehouse. A few minor incidents
have been registered and this
reminds us how important the
health and safety of our team is.
We must discuss any health and
safety issues during our Positive
Action Team meetings and please
remember that this is everyone’s
responsibility.
5. Mainfreight’s two unshakable
beliefs are almost 40 years old
and they are still the backbone of
our company. Keep this in mind
with everything you do!
Once again I would like to thank the
team for your dedication and hard
work.
Please make sure you enjoy the festive season with your family and all the
best for 2018.
Hood to Coast – contributed by “Skipper” Weston Martin
Last October 2016 we had little (read: zero) idea what we were getting ourselves into when Team Mainfreight was
accepted to participate in the Hood to Coast relay through a lottery selection process. READY FIRE AIM!
Fast-forward to a week in late August as 11 brothers and sisters from Atlanta, Chicago, Los Angeles, Newark, and Miami
descended into Portland, overtaking the small Portland branch of eight to gather for the event. The day before the main
event we drove to Mt. Hood where the race would
commence the next morning. There, we cooked a big
pasta dinner, decked the team vans with Mainfreight spirit,
and strategized the next 31 hours on the running ahead of
us; a 199 mile route to the Oregon coast.
The next morning at 9am it was game on with the first leg
of the relay kicking off at 6,000 ft above sea level, just
above the Cascade timberline. Nearly 10 hours and 11
passes of the relay bracelet later, our team exited the thick
pine of the Mt. Hood National Forest and approached
Portland proper. The sun began to set, yet we continued
from one weary hand-off to the next along the path under
the stars of a clear Oregon night.
Daybreak finally approached giving
our team the light we needed to push
through another forest, farmland, and
to ultimately complete 9 more hours
of running to our final destination: the
beach at Seaside, Oregon. We had
each completed at least three legs at
this point, and our “anchor”, Riley,
brought it home where we all met him
to cross the finish line together!
We could not be happier, because this
meant we could rest, eat, hydrate, and
relax without having to complete
another mile. Overall it was great fun
and we cannot wait to get out there
again next year, hopefully with two full
teams, if not three!
Back row (L-R): Jake Fallon, Weston Martin, Michael Benjamin, Robert Comfort, Nathan
Thomas, Thomas Merriman, Peter Dyeremose, Matt Gustafson
Middle row (L-R): Lucia Thomas, Khareen Raiz, Kiley Ogden
Front row (L-R): Riley Tryhorn, Andrew Coulton
48 MAINFREIGHT TEAM REVIEW // DECEMBER 2017

Responses from affected team members who received support ...
Pictured in Arlington Police Tweet:
Left – Tailor Solbrack, MF Dallas;
Right – Peter Joyce, MF Houston
Hurricane Harvey – contributed by Terrence Wakefield
In the wake of Hurricane Harvey
which dropped 40”-61” of rain in the
Houston Metropolitan Area and
caused catastrophic flooding and
estimated damages between $150-
$200 billion, the Mainfreight/
CaroTrans teams from both Houston
and Dallas came together to provide
relief supplies and meals to those
affected and displaced by the
hurricane.
Initially the aim was to raise $2,500 to
provide meals for 300 people staying
at a shelter in Conroe, TX, but our
Mainfreight/CaroTrans Houston team
ended up raising over $16,000 to
cook over 3,000 meals for evacuees,
volunteers, US military and local law
enforcement. By utilizing the
Mainfreight Smoker, the teams were
able to grill/smoke pulled pork
sandwiches, grilled chicken, burgers
and much more for those affected and
served them at the Conroe Convention
center, Inter-Faith’s Disaster Relief
Center and surrounding
neighborhoods.
The Houston and Dallas teams also
donated crucial food items and
supplies such as water, canned goods,
toys and clothes to those affected in
the Southeast Texas area.
Recalling my experience from other
hurricanes while living in south Florida,
one of the best things that helps
people feel some sort of normalcy
after losing everything or being
displaced is having a nice hot meal!
And in Texas, barbecue is everyone’s
comfort food!
With relief efforts lasting over two
weeks, it was a great way to get the
teams from both divisions and cities
together in support of a greater cause.
Team members that participated along
with family members were: Matthew
Britton, Ashley Gray, Jennifer
Stooksberry, Danielle Perkins, Lori
Garcia, Kristian Stone, Dallas Wymes,
Nathan Chaney, Peter Joyce, Tailor
Solbrack, Michelle McClanahan and
Terrence Wakefield. Great job guys!
MAINFREIGHT TEAM REVIEW // DECEMBER 2017 49

Charleston – Going Back to the Water
Two years ago we made a decision
to move our Southeast consolidation
warehouse from Charleston to Atlanta.
The idea was to move the loading
closer to where the freight was
originating. The Atlanta area was
booming, and while it’s still a hot
market there are other factors which
make it time to move back to the port.
We have partnered with a state of the
art load center (Premier Logistics).
Premier views our
business as a natural fit
for their existing facility
and abilities. They have a beautiful
warehouse located 7 miles from the
North Charleston Terminal and 15
miles from the Wando Terminal. The
proximity will allow us to increase our
net loading weights by 5,000 kgs.
We’ll have much greater flexibility with
late gates and not be constrained by
the equipment shortages we
experience in Atlanta. The feedback
we’ve received from the CaroTrans
family, partners overseas, and
customers has all been positive.
We look forward to everyone getting
behind the move and reaping the
benefits it will provide. We’ll be the
only neutral NVO loading in
Charleston!
CaroTrans Chicago
The Chicago Team (orchestrated by Annalisa Marchiafava and Rita Kollias) took the time to throw Tim Merchut and his
soon-to-be bride Kirsten Magnuson a bridal shower, prior to their wedding on September 30th.
CaroTrans – Chris Wilson
T
eam, 2017 has been filled with
a lot of change, opportunity and
one very surprising and untimely
loss of a much loved team member,
our Branch Manager in Boston,
Tom Swain.
We have new Branch Managers in
Dallas, Atlanta, Los Angeles and
Boston. It is a tribute to our culture
and the high quality of internal
candidates that all of our new Branch
Managers came from within
CaroTrans. This is a great
accomplishment and it is a testament
to our recruitment process and our
ability to attract high quality leaders.
Several team members were
presented with service awards starting
from 5, 10 and 15+ years. Congrats
to all of you!
We continue to challenge our IT
capabilities and have developed some
of the most competitive technology
products in the market. We even
challenged the market this year and
made a decision to move our
Southeast hub from Atlanta to
Charleston. This will differentiate
CaroTrans in the market and improve
our service capabilities.
We can talk about many things;
changes, challenges, losses, wins,
hurricanes, service legends, training
programs, IT products, CFS locations
etc. But nothing defines CaroTrans
more than a satisfied customer. It is
what we live for and why we come to
work each and every day.
Thank you to the entire team for
working through your own personal
and daily challenges so as to nurture
and exceed the expectations of our
customers.
Boston Team
CaroTrans Boston has gone through a lot of change this year.
After tragically losing Tom Swain in May, the Boston team has
pulled together to continue the legacy that Tom worked so
hard to build for over 10 years.
(L-R:) Chandler Zhou, Ede Salvatore, Brian Moorehead,
Ahniyah Kebede, Joe Kleinmann (Branch Manager), Lauren
Gannon, Pakie Bradley
Chicago Team toasting the newlyweds
(L-R:) Anna Villafane, Gladys Garza, Janice Brunning, Sara Faddah, Patti Moran, Jim Stutzman, Olga Cazares, Beth Conboy, Ella Filipek,
Debbie Klodzinski (kneeling), Suzi Hicks, Ana Zarco, Dee Derlaga, Joe Zeno, Lynn Ocasio, the bride and groom, Jamie Houlihan,
Fiorella Meza, Andrew Weisse, Takehito Kashiwabara, Annalisa Marchiafava, Jasmyne Browne and Nicole Muschong
Enjoy the holidays and all the best in 2018!
50 MAINFREIGHT TEAM REVIEW // DECEMBER 2017

Rebuild of the
Dallas Team
CaroTrans Dallas is getting a fresh
start and rebuilding the team!
Krystle Bouchahine has relocated
from the Cleveland branch to take on
the role of Branch Manager. She joins
Tyler Nichols and Mylind Winton.
Together they have been making sure
our customers know why CaroTrans is
the clear choice for the highest level
of customer service around! The
Dallas team also welcomed aboard
recent graduate Lauren Hatley to take
on the role of documentation
specialist.
With this exciting new growth of the
team it is time to focus on the growth
of the business in the Northern Texas,
Northern Louisiana, Arkansas and
Oklahoma regions. With DFW being a
major import market we expect to see
significant growth in that area as well
as a major expansion in LCL exports.
Time to get to work! Good luck
CaroTrans Dallas!
Hurricane Harvey Disaster Relief – Matt Britton
In late August, Houston and the South
East Texas region were devastated by
flooding as a result of Hurricane
Harvey. The local CaroTrans and
Mainfreight teams worked together to
raise money to assist those displaced
from their homes. On the weekend
following the flooding, our
International Account Manager
Ashley Gray and myself used some
of the funds to deliver much needed
relief items to Winnie, TX. At this
time Houston was getting plenty of
donations and media coverage
whereas some of the smaller towns
like Winnie were overlooked. Ashley
got in contact with a local Jeep
dealership which was acting as a
distribution center for residents to
come get much needed supplies like
water, canned food, diapers and
cleaning supplies. Thanks to the help
of the good people at Walmart in
Baytown, TX we were able to take a
couple of loads and make a difference
in people’s lives.
CaroTrans New Jersey and Seino
Logix Team take a port tour to Global
Container Terminals (arranged by the
steamship line MOL)
(L-R:) Mylinda Winton, Tyler Nichols, Krystle Bouchahine, Lauren Hatley
Tony Lucas (MOL, Takahiro Arima (Seino), Yoshimasa Taguchi (Seino), Nicole Salcedo
(CaroTrans New Jersey), Kerry Conn (CaroTrans New Jersey), Yoko O’Connell (MOL)
Winnie Jeep staff with Matt and Ashley
Matt Britton, Walmart employee and Ashley Gray
MAINFREIGHT TEAM REVIEW // DECEMBER 2017 51