Mainfreight – Team Newsletter July 2018

MAINFREIGHT TEAM REVIEW
NEWSLETTER JULY 2018

Managing Director’s Comment
W
elcome to our mid-year
newsletter where we
celebrate our successes,
and share updates and information
from across the world. Whilst this
newsletter is published to keep our
global team up-to-date with what’s
going on in the group, it also is
distributed to our shareholders,
customers and potential customers.
This is the first newsletter of our 40th
year and as you can read, our teams
around the world observed the
anniversary in many different and
appropriate ways; each country
celebrating with food and events
particular to their nation. Such it is,
when we belong to a global business
– many different languages,
ethnicities and religions – all bound
together with Mainfreight culture and
passion.
When reading the articles from our
different regions, all demonstrate the
same enthusiasm and determination
to growing a bigger business,
achieving high quality standards,
commitment to our customers, and a
tremendous team loyalty. It is difficult
to put into words how much pride and
respect we feel for what our people
are achieving every day.
Once again, our year-end financial
performance has set new records for
the business. Our sales revenue now
exceeds NZ$2.6 billion, and we
achieved net profit before abnormal
costs of NZ$112.2 million. Fifty
million dollars of sales every week,
thousands of satisfied customers,
company taxes paid in excess of
NZ$45 million, and importantly a
discretionary bonus payment to
our team around the world of
NZ$20.7 million.
Not bad for our first 40 years.
Just think what we can achieve in
the next 40!
This is the time to mention the
thousands of people who have helped
us on our way; suppliers, supporters,
believers and long-term shareholders
who “get” the story – and of course
the past and present (7,532) team
members, who all make Mainfreight
what it is today. Thank you!
We have good momentum in our
branches across the world. Many are
outgrowing their facilities as they take
on additional volumes to satisfy our
growing customer base. To this end,
we have the confidence to invest in
new facilities, warehouses, cross-
docks and air and ocean offices and
buildings. We have 38 land and
building projects that are currently
identified and underway; some owned,
some leased, all with a common
objective of being built to our
specifications, to provide the best
possible facilities for our people to
operate within and to be able to
provide the highest levels of service
and efficiency to our customers.
To those of you working in new
buildings, enjoy, respect and develop
them for the future. To those yet to
receive new premises, work hard and
grow the business, and when volumes
dictate, your area too will receive
investment. Such is our belief in and
commitment to this exciting, vibrant
and special company.
We would be remiss indeed if we
did not use this opportunity to mention
the upcoming departure of Carl
Howard-Smith from our Board of
Directors, when he retires at the
conclusion of our Annual Meeting
of Shareholders on 26 July 2018,
having announced his intention at
our July 2016 meeting.
Carl has been a Director of
Mainfreight, since its listing on the
NZX in 1996, and prior to that when
it was a private company, so almost
from day one Carl has had a
significant influence on the success
of the company.
For 40 years, Carl has been fully
committed to the success of
Mainfreight as it has developed and
grown around the world. His
contribution has been exemplary; he
has mentored our leaders, provided
legal acumen and guidance,
negotiated with wile and charm, and
used his intellect and experience all to
our benefit. His humour and self-
effacing style will be missed from
around the Board table.
We also note his length of tenure as
a Director flies in the face of modern
governance guidelines; an example
of what we see as flawed thinking in
terms of “best practice”.
Carl will remain with us for some time
to come as he retains his General
Counsel role; his skills and sage
advice available to you all as required.
Be assured we will not let his
departure from the Board table go
unmarked!
Finally, on behalf of us all, a very
special thank you to all our people
involved in the Mainstreet and
Mainmove software roll-outs across
New Zealand, Australia and Europe.
The implementation of new
technology is surprising difficult,
nevertheless is a necessity to enable
us to be more efficient for ourselves
and our customers. Your efforts and
dedication to the task are of no
surprise, such is your attitude and
energy for Mainfreight.
Here’s to our next 100 years.
Magazine Directory
Australia .....................3
Europe ......................14
New Zealand ...............22
Asia .........................34
Americas ...................39
Technology .................47
Training & Development ...51
Annual Awards .............54
Bereavements ..............59
Service Achievements ......60
Photoboard ............... 62
Feedback ...................64

Australia – Rodd Morgan
I
t is pleasing that collectively our
team achieved good levels of profit
growth and sales growth compared
to the last financial year. All
businesses except Air & Ocean had
strong profit growth, but we have at
least seen a return to solid sales
growth in Air & Ocean which we
intend to accelerate.
We are particularly proud of our
Owens team, led by Mike Reid.
Owens has endured a tough time over
recent years, so it is especially
rewarding to see significantly
improved profitability and strong sales
growth in the business. The services
that Owens provides are highly valued
by the group and of course by our
customers – let’s be sure to keep the
momentum going.
We have worked very hard to be a
business that sets challenging annual
financial targets but, more importantly,
is able to exceed those targets. We
achieved both our sales and profit
targets last year, albeit by a very
narrow margin! Congratulations to our
talented teams for enabling our
financial success. Let us be very clear
that we fully intend to forge on and
maintain this momentum each and
every year.
We have narrowed the gap a little in
our broader target of producing more
profit than New Zealand but we do
still have a little way to go! The only
way we will catch the Kiwis is by
continuing to chase much better
quality.
Each of our businesses has different
strengths and weaknesses but among
other things, we collectively intend to
improve in the following areas:
1. Be better at our basics and daily
disciplines – the only way to
improve quality and margin
2. Act more swiftly to take the
necessary actions in order to
achieve our quality, profit and sales
targets
3. Work harder to enshrine the
culture of our team making good
decisions near to the freight and to
our customers – on the floor rather
than up in offices
4. Expenses as a percentage of our
sales
5. Finding ways to move more freight
in the same timeframe without
needing more people or bigger
buildings.
That said, we are once again
embarking on a significant investment
in land and buildings around Australia
to ensure that we continue to intensify
our network and provide the
opportunity for our team to be able to
move our customers’ freight as
efficiently and safely as possible.
We are excited to report that we are
accelerating the development of both
our airfreight and perishable services
particularly around exports and we
look forward to seeing these efforts
contribute further to our future growth
and bring value to our customers.
At the time of reading this newsletter
we will be well into operating our new
domestic operating platform –
Mainstreet. This is a milestone for the
development of our business and
allows us to continue to have the best
technology available to help us be
able to provide great quality for our
customers.
In closing, we want to again thank our
talented and growing team for the
efforts made toward our successes
last year. You are each greatly
appreciated.
Let’s do whatever is required to
achieve our profit targets this year
and go back to back on that front!
AUSTRALIA
Australia Transport – Bryan Curtis
W
e finish the 2018 financial year with revenue and profit both pleasingly ahead of last year.
Well done team, and thank you for all the efforts that you have put in to achieve these results.
We have set lofty targets for the new
financial year, knowing that these
goals are achievable if we continue to
provide the highest quality service to
our customers, many of whom are
global supply chain customers for
Mainfreight.
The revenue growth of last year
continues to put pressure on us,
particularly in the bigger centres such
as Sydney and Clayton. To alleviate
this we are working on a number of
initiatives to maintain our quality and
be as efficient as we can:
•
We are working hard at finding a
second Sydney depot that will take
much of the pressure off the
Prestons team. This is our number
one priority.
•
Added to this is the continued
search for new depots in Geelong,
Canberra, Wollongong, Toowoomba
and the Sunshine Coast.
•
We have commenced what we are
calling the ‘Airline Schedule’, where
all linehaul units have scheduled
departure times to arrive at the
receiving branch at the agreed
time. We see this as being as
MAINFREIGHT TEAM REVIEW // JULY 2018 3

important as the decision we made
some years ago to remove parcels
from our business. Our combined
focus on achieving these
commitments is of the highest
importance.
•
At the recent Branch Managers
and Operations/Transport
Managers meetings, a raft of
commitments were undertaken by
the team collectively, focussed on
improving our quality,
communication across the
business and our margin. This is
work-in-progress but we are
seeing good results already.
•
Using rail as an alternative to road.
As an example Chemcouriers
Brisbane is trialling railing
containers to Townsville and Perth.
At the time of writing we are
celebrating the successful rollout of
our new domestic transport software
platform, Mainstreet. We would like to
thank the trainers, especially those
from New Zealand that based
themselves in Australia during this
process, as well as every team
member who has committed
themselves to learning and becoming
comfortable with the upgrade. We
have no doubt that within a short
space of time we will be able to
develop Mainstreet further and allow
us to deliver world’s best customer
service.
Things to Do Better in 2018
•
Be feverish in our continuous search for future
leaders (plagiarised from Greg de Lautour).
•
Ensure that the ‘airline schedule’ for long-haul
units is adhered to religiously.
•
Fix, with pace, the issues in your branch that is
hindering any of the above.
•
Hang question marks on everything we do and
if there are better ways to do things get on with
it and share the information.
•
Use PAT meetings to address issues and act on
the solutions that come from the meetings.
•
Visit other branches, buddy branch visits, to better
understand the issues they face.
Team, we have much to do in this important year to
ensure that we are flawless in our quality. We cannot
go through another Christmas period like the one that
we have just been through. Only by working together
as a team will we find more efficient ways to move
our customers’ freight and achieve our goals.
Gary Ritchie, our sole Tasmanian team member. When our brothers and
sisters need some help and it all won’t fit in the ute, quick get the trailer!
Completed two deliveries, one to Launceston and one to Hobart,
a 584 kilometre round trip.
Mini-Me: Gabby Vlasblom, or Mini-Me, assisting Gabby Fage at the
Training Centre during the school holidays.
Chemcouriers Brisbane’s custom-built local truck and trailer with the same capacity as a semi but with segregation advantages.
4 MAINFREIGHT TEAM REVIEW // JULY 2018

Australia Logistics – Simon Hart
W
e have concluded the
financial year achieving our
revenue and profit target.
All of our branches have surpassed
their profit pledges. Please make sure
that you take the time to celebrate
this in your own small way. It is
important that we recognise the
energy invested by the team through
the year, in particular from October to
December to ensure that we deliver
a quality service for our customers.
It was our biggest peak period ever
and when we compare it to the
previous year we can all be justifiably
proud of what we have achieved.
This year has some exciting
challenges in store for us with new
buildings to cater for growth in
Brisbane, Sydney and Melbourne.
Growth and new buildings provide an
opportunity for our team to challenge
themselves by taking on new
responsibilities. Not much in life is
guaranteed, however you can be sure
that our philosophy of promoting from
within is!
In February we had our Branch
Manager’s conference. It was a great
opportunity to set goals for the New
Year that will contribute to achieving
our new targets. We are on a path of
growth and we must not take our foot
off the gas.
On behalf of the entire Logistics team
we would like to say thank you for the
birthday gift. We all feel very special
having been able to contribute to the
Mainfreight story in our own way.
3D Visualisations of our new Epping warehouse. 23,000m
2
Ray Burgess, 25-year legend,
undefeated press-up champion
of Mainfreight (DB)
Thanks for the text Ray,
I will make sure I pass it on to Bruce!
Foundations to start building on today:
1. Meticulous attention to
presentation: Our image is
everything. Never walk past a
piece of rubbish on the ground.
We are proud of our world-class
facilities and they should always
look world-class.
2. Costs: “Save a dollar, make a
dollar”. We are all responsible for
keeping unnecessary costs out of
the business. As a team the best
way to achieve this is by removing
the cost of our errors, reducing
and reusing consumables.
3. People: 100% of our new team
members must be promotable in
order to help us achieve our
aggressive growth goals.
4. Health & Safety: Every team
member deserves the right to feel
safe at work. Health and safety
starts by taking personal
responsibility for yourself and
others that work around you.
5. Training & Development:
We will continue to invest in
training. We must be better at
training our new people. As we
grow, this becomes an important
discipline. The cost of not doing
it right is significant.
(L-R:) back row: Charlie McDermott, Kevin Bradley, Andrew Robinson, Riyaz Jordan,
Karl Rutherford, Paul Fraser, Aladin Basic, Valentin Teles, Aaron Bond, Nicholas Marshall,
Jeremy Collins. Front row: Simon Hart, Scott Knight, Todd Vallerine, Martin Wierzbicki.
MAINFREIGHT TEAM REVIEW // JULY 2018 5

Coopers Plains / Radius Drive – contributed by
Charlie McDermott
After almost 18 years of Mainfreight occupation, the lease on our Coopers
Plains facility is finally expiring in June 2018. Our five Logistics team members
are the last men standing and as much as there are a lot of memories in the old
building, we have as a business simply outgrown it. We picked up the keys to
Radius Drive on 8th March and the thought of moving into a new 12,104m
2

logistics facility with crazy new world things such as flat floors and wifi, although
terrifying and unknown, is also incredibly exciting!
With a lot of work to be done over the next six months – both to get Coopers
site moved and the new facility ‘Mainfreight ready’ and up and running, we are
up for the challenge.
Keys and opening the gates to Radius Drive
– I can forgive the paperclip key ring in
exchange for actual working container docks
and lots of space! Below – the wondrous flat
floors mentioned earlier!
Farewell to Coopers Plains!
(L-R:) Charlie McDermott, Shelby Moselen, Simon Wishart, David Kidston
(holding Coopers blurry Profit Pledge Busting Plaque), Po-Ispeli
(Pity we couldn’t take the sign with us!)
Mainfreight Global Collaboration
– contributed by Paul Fraser
New Zealand Manuka Honey is a fantastic success story
for our Mainfreight family. Our New Zealand-based
customer began using our logistics services with the
Westney Road branch holding full pallets for export.
Due to the fantastic service we provided with the NZ
Transport, Logistics and Air & Ocean, we are now their
preferred 3PL service provider in Australia and USA.
These experiences exposed the customer’s team to our
culture and they liked what they found.
A large part of their business is based in Australia, they
produce the Olive Leaf Extract (OLE) at their olive groves
located at Coominya, West of Brisbane. Their customer
service team are based at West End, in Brisbane and they
have 30 team members based at this office. Due to cost
and service issues with the incumbent provider in Brisbane,
and the great service they were getting with Mainfreight
NZ and USA they approached logistics Larapinta to provide
a solution. After many months working together we were
awarded the Australia work which included the
OLE exports.
(L-R:) Herman “Danny” Mendoza, Anthony Zepeda, Celine Eazell,
Ryan Betts, Theo Locke... Absent: Beatriz Salcido.
As part of the solution, the partnership now include a 3PL solution
at Perth Airport. (L-R:) Bianca Reck, Josephine Ah-Ching,
Harry Winterbourne, Jessa Pinili. Larapinta Logistics
6 MAINFREIGHT TEAM REVIEW // JULY 2018

America!!
My name is Hamish Bradley and at the
beginning of the year I was lucky
enough to get the opportunity to travel
over to the USA to aid our team with a
customer implementation. Myself, Katy
Geng (Prestons) and Andrew Robinson
(Prestons) were tasked with supporting
the team at the Newark Branch
Logistics with the implementation of
the new customer.
Coming from an Australian summer, it
was hard to imagine transiting into an
American winter, however stepping out
of the airport and into -2 degree
weather really made me regret only
bringing my Canterbury work shorts
with me. Thankfully I brought my trusty
thermals along which were able to fit
the bill! We arrived to our hotel (which
was right in the heart of New York!) at
around 4pm and after unpacking and
taking a wander around the streets to
keep ourselves awake we called it early
and tried to get a good night’s sleep
before our first day of work.
Dries Pinoy, the Branch Manager of the
Newark Branch, met us at a bagel shop
and showed us how to operate the
train systems to get across the turnpike
and over to New Jersey. After having a
tour of the branch and meeting the
team we began to wrap our heads
around the challenge that lay ahead of
us. Ten trucks per day for the next two
weeks was our target and we quickly
rallied the troops and we began to lay
the foundations.
Working with our team on the floor
we started our training on inbound,
pickface replenishments, picking,
packing and despatching. As the week
came to an end we started to see the
team that would be working on the
account coming together and ready for
go live on Monday.
Over the weekend we started to
explore a bit more of New York, seeing
all of the major land marks including
Times Square, the Statue of Liberty, the
9/11 memorial and Central Park. New
York is an incredible city and it seemed
that each borough had its only unique
style. On the Saturday night we found
an amazing rooftop venue, which gave
us a first class view of the city.
Our time in America was amazing and
we would like to thank the whole team
in Newark for an amazing time and the
team in Australia for giving me this
wonderful opportunity. Hopefully this
will not be our last trip!
Further to these achievements the
customer now realised the benefits
they can achieve using a Global
Supply Chain partner and our latest
achievement is the move of the full
in- house logistics function from their
facility in Tauranga to our Westney
Road branch.
I visited the Auckland branch once the
Manuka Honey product was
transferred and “go live” had just
started. We now have a global
account manager in place supporting
the customer and liaising with the
global team thus ensuring a seamless
global service worry free.
Gerald Randle. Logistics Perth Airport
(L-R:) Hamish Bradley & Katy Geng
Levi Kite, Jason Byun, Sam Irving.
Logistics Westney Road Auckland.
MAINFREIGHT TEAM REVIEW // JULY 2018 7

Australia Air & Ocean / CaroTrans – Grant Draper
N
ew business sales are our life
blood and we need to continue
with the good growth we have
seen over the last year. To achieve
that growth we need a strong and
stable sales team in every branch and
all of us giving that impeccable
Mainfreight service to every one of our
customers. Thanks to all of our team
and our customers for your efforts and
custom this year; it is really
appreciated.
We continue to recruit smart young
people into our business who bring
diversity, intelligence and new ideas
which combine with the experience
and guidance offered by the whole
team to continually improve what we
do. Our ‘promote from within’ for job
advancement is an important part of
our culture, and it is great to see so
many of us taking on new roles within
the business again this year. We have
appointed two new Branch Managers
this year – Drew Bowler (Brisbane
Perishable/Airfreight) and Chris
Bamford (Brisbane CaroTrans); the
branch manager is king in Mainfreight
and we are proud that Drew and Chris
have worked their way through the
business to take on these challenging
roles.
The focus we have had on our LCL
and airfreight product is starting to
gain momentum and we are
positioning ourselves to cater even
better for the fast-moving products
that the world is demanding today.
We all need to understand how
important these products are for our
future and do what we can to continue
to grow our accounts with these
products.
Our culture tells us that a team who
works together well can achieve
results far greater than if we work as
individuals. Please help others and
share information with your colleagues
and our teams around the world; that
communication is very important and
is one of the reasons we have our
open-plan work spaces. We ask that
you take the time to explain things to
those customers or team members
who don’t clearly understand that we
are doing for them, that care and a
friendly nature will pay dividends in the
future. Remember that we must have
quality in everything we do, our
customers’ perception of what we do
is the only measure of our quality. It is
important that we have pride in what
we have done for our customers.
There have been some great stories
this year with many of our branches
hitting record sales and profit levels.
This is achieved through a high level
of teamwork, urgency around sales
gains and close attention to our cost
structure. We have high expectations
of ourselves and need to continue to
have every branch get better every
year in what we do and the results we
achieve and of course we want to
have some fun doing this.
Things to do better:
•
Communicate and interact with
customers and other team
members
•
Look after our assets – People,
Property and Culture
•
We must support all parts of the
Mainfreight group with our
business
•
Teach and share with others so
they may learn
•
Have fun and enjoy what you do;
that attitude is infectious
Classic Cooper – Jodie Dirksen, Adelaide
A private collector (returning client)
contacted the Mainfreight Air &
Ocean Adelaide team about the
possibility of airfreighting his latest
purchase from London to Adelaide,
a 1959 Cooper T51 in original
condition.
The T51 earned a significant place in
motor racing history when Jack
Brabham drove the car to become
the first driver to win the World
Championship of Drivers with a
rear-engine car in 1959.
Prior to exporting we assisted our
client and their supplier to have the
vehicle tested for asbestos in the UK
so that, upon arrival we could ensure
minimal disturbance to the vehicle
and ensure it was kept in its original
condition. Our UK team worked
closely with the supplier to ensure we
could load the crate onto a passenger
aircraft due to size limitations.
Our team then arranged the customs
clearance and the vehicle arrived into
Adelaide in good order. We were also
present during quarantine inspection
which went smoothly.
Our client was extremely happy with the Mainfreight service and made comment that
“this is why I contacted Mainfreight as you always go above and beyond”.
8 MAINFREIGHT TEAM REVIEW // JULY 2018

Youth & Experience – Dave Coughlin, Melbourne
Our Air & Ocean Team in Melbourne
is very proud to be investing heavily in
our Graduate Program, growing from
three Graduates to 13 in the past 12
months. Now we have bright,
energetic team members learning and
teaching throughout the business and
adding Mandarin, Cantonese, Korean
and Vietnamese language skills to the
branch as well.
This is what 500 years of experience
looks like! When the call to arms for all
ten-year-plus team members was
made at our Air & Ocean Melbourne
Branch, we got a great snapshot of
the experience we have in the Team.
Over a quarter of the team have been
with us for ten years or more and nine
for 20 or more years. Gary being our
most senior hitting his 39th year this
year, well done Team!
Griffith Supply Chain & Logistics Forum – Lisa Turner, Sydney Perishables
Margaret Reynolds, NSW Customs
Manager, and I had the pleasure of
attending the Supply Chain &
Logistics Forum in Griffith NSW
recently. The forum consisted of
a committee of key Supply Chain
management across the beverage
sector in Australia.
Day One was spent at De Bortoli and
was an educational experience
understanding the logistics flow from
the arrival of grapes, grape pressing
and processing into bottle or cask.
The day ended in wine tasting, the
spending of a few dollars on excellent
port and a lovely Italian dinner. I
thoroughly enjoyed discovering that
one of the ladies from Bacardi had
lived around the corner and went to
high school at the same time as me!
We are besties forever now!
Day two was an eye-opening
experience with a tour around one of
the three largest wineries in Australia
and one of the largest exporters of
wine. Their largest export market is
the USA where their wine is a major
seller. The winery load on average
38 x 20’ FCL’s per day, plus ten bulk
tank containers five days per week for
export across the world. They
warehouse 500,000 cartons of the
stuff every month! There are four
bottling lines and the fastest line
bottles 38,000 bottles per hour. Gee
there are some drinkers in this town!
Both vineyards expressed one of the
major issues was water supply. This is
a very real concern and both vineyards
have invested heavily into water
recycling and improvement processes,
employing specialist chemists who
constantly manage these processes.
We visited a water recycling plant
which generates 250,000 litres of
recycled water per week. There are
a number of other sustainable projects
on the go including the recycling of
cleaning potassium, re-use of waste
product, labelling efficiencies, etc.
A highlight of the trip was the wine
tasting at 10:30am - I must say it
made for a great work day. And did
you know that white wine is often
made from red grapes!
(L-R:) Charissa Ong, Brendan Shergill, April Ali,
Megan Kirkman, Shalini Fernando, Bronte Houston,
Vincent Pirozzi, Lingna Ngo, Junsik Shin,
Cynan Tomsen, Daniela Dimitrijovska
(L-R:) Paolina Tortora, Roslyn Meli, Daisy Attard, Kirsty Davis,
Aneta Jankovski, Louise Gallardo, Julia McMillan, Grace Polgar,
Melissa Bartlett, Connie Vinci, Gary Atkins, Kerry Cogan,
Sean Hutchinson, Nicole Hegeman, Rajini Kumari, Natalie Poloni,
Joanne Warway, Shara Shanahan, Jason Spiteri, Rose Marra,
Kristian Phillips, Bill Brown.
MAINFREIGHT TEAM REVIEW // JULY 2018 9

James Hartigan, James McGloin, James Perkins and James Robertson
Sam Forzisi, Sam Simpson, Sam Taylor and Sam Toy
Welcome to Air & Ocean Sydney: Home of the Homogenous Name!
– contributed by Grant Morrison, Branch Manager
I’ve recently moved to a desk that is
near the reception area. This means
that I get to say hello to most team
members as they walk each morning.
Now it may seem like a burden to
remember the names of all 92 team
members in the building, but the truth
is it is really easy! Just say “Good
morning James” and there is a very
high chance that you will have got the
name right. If you get a funny look,
you can say “oops, sorry, I meant Sam”
and you are almost guaranteed to get
the morning off to a great start. Last
resort is “Good morning Melissa”.
Melissa Woo, Melissa Stanley and Melissa Ahilleos
Jane Smith Award
Congratulations to Debra Carr of CaroTrans Melbourne who
was awarded the coveted JANE SMITH award for this year.
Nationally, Air & Ocean vote for the team member who should
win the award, criteria include:
•
Attendance - team members nominated rarely have sick
days and punctuality / attendance is beyond reproach.
•
Attitude - always approaching work, and colleagues, from
a positive angle.
•
Team player - always assisting others without having
to be asked.
•
Image / Presentation - professional, a class act.
•
Someone who genuinely cares for our team and for
our customers.
•
Someone who embraces the Mainfreight culture
and promotes that through their performance.
•
Someone who goes that little bit further
Deb Carr and Grant Draper
10 MAINFREIGHT TEAM REVIEW // JULY 2018

Owens Transport Australia – Mike Reid
O
ur business in Australia has
undergone many changes in
the past few months with
technology, profit and strategic
direction being the main contributors
and issues.
Today we have a much improved
business that is leading the way
towards high quality services in
Australia. We must use every
advantage to not only grow our
revenue, but also to have the
confidence to improve the quality of
that revenue.
The success of the year just ended
was all about better quality service
and applied commitment to improve
revenue and ultimately profits. I have
the full confidence that we can get
the growth that we desire this year
and want to thank every one of you
for your efforts. I look forward to the
new challenges ahead.
Looking ahead, our focus in 2018 will be to:
•
Improve our quality
•
Reduce costs
•
Build our Sales and Key Account
Management Teams
•
Utilise downtime. Get creative,
make each day busy and aim
to delight our customers.
Do something different, and think
outside the square.
•
Participate in your PAT meetings.
None of us are as good as
all of us!
Owens Brisbane
– Paul Bellamy
We are at the end of another financial
year and it has been a good one for
the Brisbane team with both our
Transport and Depot teams achieving
their profit targets. We would like to
thank all the team for their hard work
and dedication in what turned out to
be a massive year for Owens
Brisbane.
We are looking forward to the year
ahead and our challenge now is to
better the great results from last year.
With some new team members on
board and the lessons learned from
last year, we are in good position to
achieve our goals again this year.
I would like to welcome our new team
members on board in what is an
exciting time for Owens as we grow
the business further and we see our
team also grow in their roles and take
on greater responsibilities.
Our aim this year is to concentrate on
the basics:
•
Presentation of our trucks, trailers,
team and depot is not negotiable.
Our image is everything.
•
Customer service – Be easy to
deal with.
•
Sales & Account Management
– Looking forward to another
big year in sales with new team
members and some of our existing
team moving into new roles as the
business grows.
We have set ourselves some big goals
this year but I have no doubt that with
dedication and team work will achieve
them.
Owens Sydney
– Steve Butler
Sydney has seen exceptional sales
growth in 2017/18. Because of this,
Sydney Transport reached their profit
target and obtained their first profit
plaque since 2014. This was largely
due to our Sales Manager, Tristram
McKay, who sold just under $1.9m
of new business in 2017. What a
great performance by Tristam who
was rewarded by being named the
NSW Sales Executive of The Year at
New Team Members in Brisbane (L-R): Jakeb Lucht, Dana Powell, Mustafa Rezaie
New Sydney Side Loader
MAINFREIGHT TEAM REVIEW // JULY 2018 11

the Sales Awards Night in February.
Congratulations Tristram!
It must be said though that new
business sales are always helped by
great work from the Operations team.
It is one thing to find new business
and another thing to service it well.
Our Operations Team has performed
very well under difficult circumstances,
particularly late in the year.
Whilst we continue pushing forward
with our growth aspirations, we will be
looking for alternative yard space in a
Western Sydney location to help
service that growth.
It has been great to see some fresh,
young faces added to our team in
recent times and there are more to
come. We will continue to grow our
team, both sales and operations, to
ensure we hit our growth targets.
Well done Sydney Team.
Sydney Team
(Back Row L-R:) Paul McCracken, Craig Connors, Josephine Riservato, Steve Butler, Annalisa Rizzo, Tristram McKay,
Benjamin Gilks, Hugh Blaxland, Oliver Rozario
(Front Row L-R:) Cristian Montoya-Brohoquis, Nicholas Francis, Joseph Meteka, Emily Nicholls, Marcus Peat, Karyn Seed,
Emily Tuitufu, Pasqua Riservato, Hirdesh Chand, Christina Papoulia
Owens Melbourne – Mathew Coles
Although we finished the financial year behind schedule we
are extremely buoyant about what the new financial year
will bring. We are looking to hit the ground running and
push this magnificent branch up to levels never before
reached.
Our Sales team has done an amazing job in securing large
opportunities for Owens as have the great teams at
Logistics and Air & Ocean in providing group opportunities.
We have increased our fleet to accommodate our growth
and we are working through the process of painting them
all red and updating our livery to ensure our fleet remains
immaculate.
With two brand new Super B-Doubles joining our fleet in
late March, we are looking to increase our productivity and
margin to gain the maximum impact from our new business
gains. A great deal of hard work, dedication and support
from all brands has got us into a fantastic position heading
into 2018/19 and we are all very excited by what lies
ahead.
The recent 40 Year celebration was a great day culminating
in a fantastic barbeque lunch that was enjoyed by all.
Bring on the new financial year, we are ready to go!
New Prime Mover in Melbourne
Melbourne Team (L-R): Antony Papalia, Ross Turner,
Tony Henderson, Melanie Hynd, Krystal Fox, Jonathon Galluzzo,
Mathew Coles, Nathan Zahra
12 MAINFREIGHT TEAM REVIEW // JULY 2018

Owens Perth – Nigel Leggett
This year is flying by at a great rate of
knots and to think we are already at
the start of the new financial year is
just crazy! The Sales and Branch
Managers Conferences are all done
and there is no time for slowing down.
Last year was a tough year for us in
Perth and we are happy to see the
back of it to be honest. The Perth
container market has been extremely
competitive and margins have been
squeezed tighter and tighter with
competitors willing to ‘buy their work’.
As a result we have fallen short of our
profit target but we are very confident
of turning things around this year.
January saw us take possession of
our new reach stacker which definitely
looks the part and with plenty of bells
and whistles it is already providing
new efficiencies.
At the end of October we said
goodbye to Aaron Fuery our Sales
Executive who was rewarded for his
hard work by gaining a position as a
Branch Manager for the new
Toowoomba branch. Good luck mate!
Next month we will have a full time
Sales Executive selling in the Perth
market and this will be our primary
focus in 2018.
In February I was fortunate enough
to be nominated to attend Outward
Bound in Anakiwa, New Zealand.
This was eight days of pushing
ourselves and testing the limits in ways
that you didn’t think you could. After
meeting 13 amazing people from our
business from all around the globe,
I can honestly say that if anyone gets
the opportunity to go, get on board!
Bobby, one of our Drivers,
cooking a Hangi for Mainfreight’s
40th Birthday Lunch.
Meet the Perth Team
(L-R:) Chloe Marshall, Tristan McFarlane, Mark Dwight,
Gemma Philpott, Samantha Cox, Nigel Leggett
MAINFREIGHT TEAM REVIEW // JULY 2018 13

EUROPE
Europe – Ben Fitts
W
e continue to develop a
business that is capable of
delivering long-term,
sustainable, profitable results across
each division. Results that reflect the
scale of our operation, and the amount
of energy and dedication that goes
into them.
This year has seen work continue on
network expansion and intensification
across each division; this will continue
over the coming year. Increased
training for our team continues as we
move towards our goal to have more
of our own team in place of temps.
Investment in new trucks and trailers
has led to a greater brand presence
on Europe’s busy roads. Our IT
systems, both hardware and software
will continue to be upgraded as we
progress toward our goal to have
reliable IT systems that are of real
value to ourselves and our customers.
It is so important that as these steps
are taken, that the forecasted gains
– be they improved quality, better
efficiency, a stronger brand, improved
financial results – are achieved, and
this is where you are in the driver’s
seat Team.
The Air & Ocean network has
welcomed the addition of Mainfreight
Milan, Italy. New sales gains are
contributing increased volume that
enable the launch of new consolidated
services by air and sea. Revenue has
continued to grow in most branches,
and we see consistency of profits
from our key branches now, as well as
overall profit for the division.
In the Forwarding business, increasing
focus on own-network sales has
helped build linehaul between
branches; feeding our network is a
priority. The opening of the Genk
branch in July last year was an
important step towards the creation of
a Belgian network that is capable of
delivering sustainable and profitable
results. The opening of the new Ghent
forwarding facility in June 2018 will
complete the current round of
investment in our Belgian forwarding
business and strengthen the Benelux
distribution network.
The Logistics team has had another
big year, having introduced two new
facilities in Evergem and
‘s-Heerenberg. With two additional
sites scheduled to be completed in
2018, the year ahead promises to be
as busy as the last. By the end of the
year we will have increased capacity,
with facilities of the highest quality in
locations that are well suited to drive
future growth.
Team, thank you for the part that you
have played in helping to build a
stronger European business – it is
appreciated. We have a huge 12
months in front of us, and as always
remember that no matter what your
role is, you can have an impact on the
end result. Good luck for the year
ahead!
5 things to focus on for the
year ahead:
•
KPI’s – these drive our quality, keep
them simple and use them.
•
Sales call numbers – must improve.
•
Focus on our network first.
•
Hire well or don’t hire.
•
Keep it simple – don’t overcomplicate,
it slows us down.
Logistics Team Ghent: Dimitri Hautekeete,
Stephen Addae, Nikolaj Moens, Kevin Mestdagh, Marien Pastoor
Celebration of Mainfreight’s
40 Years
On 6 March Mainfreight celebrated 40 years of
business. This was an opportunity to thank all our
team members who work hard in order to pursue
our 100-year vision. We are very proud to be part
of Mainfreight and we look forward to another
100 years. All our teams in Europe celebrated this
milestone, resulting in a lot of cool pictures!
Pictures of the team celebrating our anniversary
with cake, sandwiches, Belgian fries and much more.
14 MAINFREIGHT TEAM REVIEW // JULY 2018

The Mainfreight Way
Training
We have redesigned the “Easy to
Deal With” training into a next version,
The Mainfreight Way training. In
this course we focus on
•
What is your role within our global
business?
•
What specific impact can you have
in your role and team?
First we take our new team members
on the Mainfreight journey so far and
give an overview of our global and
European facts and figures via the
‘Mainfreight Quiz’. We ask everyone to
share how a day in their role looks
like. With this we want to increase and
reinforce their knowledge of
Mainfreight as a global organisation,
consider the global scale of our
operations and see their part in it.
We answer the question ‘what makes
us a special company’? We do this by
showing and discussing the video’s
“the Culture of Mainfreight” and “the
Legacy of Mainfreight”, pay in depth
attention to our Three Pillars and
emphasize why we have PAT
meetings, open plan offices, weekly
profit reporting, promote from within
and our 100-year vision.
We discuss how team members can
have impact in their role and team. We
do this to make sure we maintain
satisfying our customers (both
external and internal) and of course
how to do this via “Easy To Deal With”
attitude and behavior. We explain the
principles of ETDW and the pitfalls of
the Valley of Excuses, including an
exercise to discover and overcome
daily challenges.
The participants finish their training by
writing a short personal action plan
with specific steps on what (more)
impact they can have in their role.
The Mainfreight Way training is
(should be) part of a new team
member’s induction plan, the training
is delivered regularly by our Training &
Development Team or your HR person
in your country.
New Office Area for Mainfreight Ploiesti
End of December 2017 brought for
Mainfreight Romania team a new,
comfortable and brightly lit open-plan
office, where all the teams from
Logistics, Forwarding, Transport, Sales,
HR and Accounting are now together.
Following our Mainfreight culture pillar,
where we don't have hierarchy and
superiority, the new investment gives
us almost 600 sqms office area, with
new ergonomic desks and chairs.
We are encouraging our team
members to work together and to
openly discuss all their problems,
sharing the same office area being an
opportunity for open communication.
(L-R:) Marianne Boschker, Anke Caspers, Joanna Ciurkot, Adam Kupczynski, Elena Iancu,
Kasia Norek, Jonnes Jeuken, Marine Deniau, Paola Dos Santos Evora
(L-R): Joanna Ciurkot, Adam Kupczybski, Elena Iancu, Jonnes Jeuken, Kasia Norek,
Marine Deniau, Paola Dos Santos Evora
MAINFREIGHT TEAM REVIEW // JULY 2018 15

Air & Ocean Europe – Jason Braid
T
ime certainly does go by fast
and as we end another financial
year we should take a moment
to reflect on what has been achieved.
Whilst there were some goals that
were not ticked off, there are many
more that were and our business is in
a much stronger position today than it
was just 12 months ago. You should
all be proud of the business you are
helping to build. Thank you.
Over the last couple of months it’s
been exciting to see the number of
new Air & Ocean consolidations
underway along with the enthusiasm
these are generating. Consolidations
are a crucial part of who we are and
not only allow us to control our quality,
they also ensure better margin while
at the same time giving our sales
teams an exceptional product to sell.
Please continue to move at pace here
and search for consolidation
opportunities wherever possible.
We’ve seen some good sales success
of late, both in the number of new
customers being gained and in the
size of these new customers. But we
want and need more. We realize that
this growth can at times bring about
operational pressures, however it is so
important that we get the basics right
and are always quality focused.
Whilst technology is an important part
of our business, let’s continue to be
different and not hide behind
technology as some of our
competitors do. Picking up the phone
and talking to our customers, or
jumping in the car and visiting them,
goes a long way. It’s been fantastic to
hear stories this year from new
customers who say ‘there is
something different about Mainfreight’.
Let’s keep being different!
Lastly, it is evident that there is a
newfound self belief and confidence
within our business and profit pledges
put forward at our recent Branch
Managers meeting clearly reiterate
this. Whilst we have only just started
and there is still a lot of work to be
done, there is no doubt we are on the
right path.
Thank you for the year that has been,
let’s now get stuck in and ensure that
the year ahead brings even more fun
and excitement that the one just gone.
LCL Export
Consolidations Europe
to USA – contributed
by Maarten Mol
Within Air & Ocean Europe there is a
strong focus on setting up
consolidations between Mainfreight
offices. Currently we have
consolidation boxes moving between
Shanghai-Rotterdam, Hong Kong-
Rotterdam and Rotterdam-USA.
On Monday 26th March, the
Rotterdam export team loaded the
first consolidated container going into
New York, the start of a weekly
consolidation service from Rotterdam
to the USA. Based on the volumes per
destination the unloading port will be
decided. The teams in the USA will
deconsolidate the container and
distribute further throughout the USA.
Although there is still enough room
for CBM growth, we managed to get
the first 40ft container on the go
(Ready, Fire, Aim).
Getting these first consolidation
boxes moving is a great start to
further intensify our network,
service and margin.
Mainfreight UK Running Challenge
What started as a way for the team to
keep fit during the dark and grey
winter months has turned into a
serious race ‘across’ Europe!
The UK team has taken up the
challenge to run a virtual course
between many of the European Air &
Ocean offices with a total distance of
3186km. All recorded runs are
counted and to assist with clocking up
the miles we have added a treadmill to
our gym / warehouse.
We have given ourselves 10 months
to complete the task with some of the
team doing some consistent running
for the first time.
We started in Nottingham, down to
London, across to Antwerp, up to
Rotterdam, up to Amsterdam, across
to Hamburg and as we write this we
are currently nearing Frankfurt
(1559 km completed). We still have
the long trek through the Alps to
Milan before heading up to Lyon
and finishing in Paris.
Maarten Mol with the first consolidated container going to New York
16 MAINFREIGHT TEAM REVIEW // JULY 2018

We are on track to complete the challenge by our 1st September
target and with the warmer weather on its way we should be able
to keep up the momentum. Not only has it created a bit of banter
around the branch but the energy levels have improved and it is
great to be able to promote a healthy balanced lifestyle at
Mainfreight. The only thing left for us to do in September will be
to decide how to celebrate our achievement and perhaps even
set a new target...
New Daily Air Export
Consolidations –
contributed by
Ian Graham
Our export airfreight product in
Europe has been growing steadily
over the years, but the recent gaining
of a significant export customer
located in Belgium is set to give us a
major boost and is a “game-changer”
for our export airfreight program to
the USA.
This new customer is set to provide
over 1.2 million export kilos to the
USA per year. We have made some
agreements with the airlines, and this
customer will form the baseload for us
to move towards loading our own
European consolidations. We are
bringing cargo from far and wide
across Europe to a central point in
Amsterdam; where we have already
started loading our own airline units
and sending them across the pond to
our brothers and sisters in the USA.
The sheer volume of this baseload
account allows us to offer daily
services, with certainty around space
and transit time...and in the current
market; this is a big advantage.
With all of our European offices from
Germany and Poland in the east, Italy
and France in the south and the UK to
the west, all feeding into the Benelux
area to catch our allocated flights and
contribute towards this consolidation;
we have a great platform to further
grow in this trade.
(L-R:) Gideon Lioe-A Tjam, Frederike Nordin-Stubbé, Esmee Heuvink
MAINFREIGHT TEAM REVIEW // JULY 2018 17

Logistics Europe – Liane Philipsen
T
he past financial year has been
an exciting one for Logistics. It
makes me very proud that as of
January 1st I have returned to the
Logistics family. I want to thank Dick
Betlem for gracefully stepping aside
to give me this opportunity.
Turnover and profit targets have been
achieved and exceeded. The Logistics
team in ‘s-Heerenberg was rewarded
with the European Branch of the Year
award. Hubert Kamphuis, our senior
business development manager, was
awarded with the European
Salesperson of the Year award. New
warehouses have been opened in
‘s-Heerenberg (NL), Ploiesti (RO) and
Ghent (BE) and new customers
couldn’t wait to make use of our new
Supply Chain Solutions. This customer
satisfaction was also expressed in our
NPS score: 8.4 out of 10.
Is there anything more to wish for or
to improve? Always! Continuous
Improvement is the rule we live by.
Our main focus this year is to Keep it
Simple: let’s make sure that we align
current and future processes to
ensure the ease of training and
exchange of team members.
Furthermore making processes more
similar simplifies our IT set up.
For customers with high seasonality
and steep growth figures we are
looking at mechanizing part of our
handling in order to meet their
requirements and again simplify our
processes.
At the end of the day we all know that
our team members are our most
important assets. To make sure we
select the right team members and
keep the right team members on the
bus we are revisiting our on-boarding
and training processes.
We are fully ready to take on the next
challenge of bringing Born (NL) and
Zaltbommel (NL) live. Also for these
sites we have new customers ready
for implementation.
To quote one of our new customers:
“Quality and Service Affinity of
Mainfreight is clearly above
competition” . The team can be very
proud on this feedback from a
multinational customer. Whatever we
do or change internally, we should
never lose our excellent customer
focus.
Leo op de Beke, Sven Bronkhorst, Richard Cords, Ton Cuijpers, Mariëtte Debets,
Marcel Destreel, Geert Eummelen, Jeroen Evers, Ron Frijters, Peter Grammé,
Martijn van der Helm, Eddy Hermans, Werner Hoofs, Ferno Keesmeekers, Fred Kosack,
Arno Kuijpers, Jan Nijssen, Michel Pierik, Frank Ramakers, Liesbeth Reyskens,
Norman Ridderbeekx, Chris Roering, Karl Schubert, Frank Senden, Anke Smits, Nico Wuyts,
Rob Zonneveld, Lesley Wouters, Pascal Stoffels, Mike Snijders, Timo Reinink, Fred Paas,
Eno Mobers, Stefan, Maas, Marvin de Kok, Kevin de Graaf, Riana Brauwers - Bening,
Robert Boumans, Roald Bosch, Mark de Boer, Kostikas Th., Manon Lindeboom
New Logistics Center
Born Almost Complete
Europe is becoming more and more
blue. After the opening of our
warehouse in Ghent, Belgium in
September last year, we are at the
final stage of the construction of our
new warehouse in Born, the
Netherlands. Our teams at Geleen,
Sittard and Stein can’t wait to move
into this brand new facility in the
second quarter of 2018. This new
warehouse has the real Mainfreight
look and feel.
Warehouse A is 16,000m
2
and will be
mainly used for our existing business,
warehouse B is 10,000m
2
and will, in
the beginning, be used for a brand
new customer that is moving in
August 1st. In both warehouses
there’s room to grow.
From our new warehouse we can
offer multimodal solutions since in the
immediate proximity we have a barge
terminal, quick access to the motor
highway (A2) and accessibility to the
Chemelot site (10 min drive). That
gives us the opportunity to continue
and extend our current customers.
And of course add new customers.
Really exciting times for our new
“Born team”. We look forward to
working as one team in our new
facility.
Some facts & figures:
•
26.000m
2
multi-customer
warehouse
•
25 loading docks
•
Shared team canteen
•
Lots of job opportunities
18 MAINFREIGHT TEAM REVIEW // JULY 2018

New Logistics Branch
Zaltbommel (NL)
We are happy to announce that we
will open a new Logistics branch in
Zaltbommel, The Netherlands.
The total size of this building will
be 50,000m
2
To support our growing Fast Moving
Consumer business we will open this
branch in Q4 2018. Strategically it is
important to have a FMCG warehouse
located centrally in The Netherlands.
Pick, Pack and Ship Together
on Black Friday
Last year during Black Friday, we had a huge challenge for
a Logistics customer to pick and ship a tremendous
amount of orders in just 10 days. Months of preparations
were made, a separate workplace particularly for this
project was created in the warehouse, and team members
were recruited within the branches to support with picking,
packing, checking.
It was a quite an extraordinary logistical exercise. It was so
exciting to see the team effort that has gone into this project
with Mainfreighters from all over the Netherlands and
Europe offering an extra set of hands so that all end-
customers around the world receive their orders on time.
Well done team, outstanding effort – it’s times like this that
the Mainfreight Team spirit really shines through.
Special People, Special Company!
Logistic Team ‘s-Heerenberg celebrating Branch of the Year 2017
On 6 March our Logistic Team ‘s-Heerenberg not only celebrated our 40th anniversary but also celerated being
the European Branch of the Year 2017, a great achievement as it is the second time (also winner in 2015).
We thank our team members for their effort, energy and great ideas for the improvements given. Keep up the good job!
MAINFREIGHT TEAM REVIEW // JULY 2018 19

Forwarding and Transport Europe – Frans Zuidgeest
T
he European Forwarding and
Transport team has shown a
good improvement in revenue
over the financial year 2018. However
we need to be better at converting
this revenue to more profit..
The Mainmove software platform
project has continued to move on. All
Forwarding shipments in the
‘s-Heerenberg branch are handled via
the new system. The next step is the
implementation of the cross-dock
functionality, followed by the European
roll-out. The new system offers us the
necessary transparency and workflow
based working. Soon the connection
with the new data warehouse will be
completed.
In July the new cross-dock in Genk,
Belgium, has opened. The results
start to improve as we handle more
volume. Part of this volume is
originating from the southern part of
The Netherlands. This forms part of
our plan to serve regions in the most
efficient way irrespective of country
borders.
Further on you will read more about
the investments in our new fleet.
Travelling across Europe you will see
the Mainfreight brand more on the
streets. One of our potential US
customers told us he spotted a
Mainfreight truck in the Paris city
centre while he was enjoying his
holiday and was surprised when we
told him this is a common sight.
Our branches have grown in the
number of connections to European
hubs and increased the number of
departures. The line-hauls between
Mainfreight branches have also
increased, a process that continues to
go on.
Increased volumes in the market and
lack of drivers puts pressure on our
teams. We have to be creative in
finding ways to move freight. We train
our own drivers starting in a van and
grow to a truck license. Also
combining freight across branches will
enable us to increase the utilization of
our own and subcontractor fleet.
In June this year we will move into
our new cross-dock location in Ghent
(Belgium). An exciting step into a
sustainable future for our Ostend
team. All is running according to plan,
we wish the team a lot of success
completing the move!
Across Europe we have to continue to
focus on our performance. Weekly KPI
report, line hauls boards and sales
calls are important instruments.
Important to
remember: It is
about the actions
that we take!
•
Take the customer’s view in
our approach.
•
Increasing our line-haul
utilization, cross-dock
productivity and stops per truck
will improve our gross margin.
•
Availability of status codes will
reduce the number of inquiries
we get.
•
Cleanliness and tidiness will
create a better work
environment.
•
Be practical in our approach,
use your eyes and ears, these
tell probably more than emails
and spreadsheets.
Over the year we have been
confronted with several team
members with serious health
issues. Our health and wellbeing
are very important, take care of it
and look after each other. We are
operating in a challenging and
demanding environment that
requires a lot of us. Going out to
others e.g. visit the dock or other
branches, doing things right the
first time and sharing successes
will make us a stronger team.
More Mainfreight Branded Trucks on the Streets!
The renewal of our fleet is continuing,
new trucks in Mainfreight style are put
on the road. The investment plan for
the year ahead has been made. Once
this is implemented we have over
80% of our tractors in Mainfreight
colours and over 65% of our trailer
fleet. In Belgium our fleet will be
completely blue after this. Together
with our two new facilities we have a
great visibility on the market. The new
fleet investments will also include the
first van for Genk, a next step in our
development. Also further
developments are realised in the fleet
type that we invest in, examples are
two new B-doubles (truck with
2 trailers of togezther 25.25m length),
double stack, trailers with tail lifts,
swap bodies with easy opening doors
and mega trailers.
New trucks
for France and
The Netherlands!
Together with our owner drivers
and partners Mainfreight France
decided to draw a line in the
sand last year and to further up
the level our standards in terms
of image and branding.
Against a fair commitment from
us they invested in 15 brand
new trucks last year that can
now be seen in the Paris streets!
No doubt that this investment
was worth it when we see so
many positive messages, even
coming as far as the US!
20 MAINFREIGHT TEAM REVIEW // JULY 2018

Also in The Netherlands our fleet will be renewed this year. In total we will have
24 new trucks and 33 new trailers and swap bodies on the road. Our workshop
is already busy to have these brand new trucks on the road. We wish our
transport teams of France and Netherlands success with their new equipment!
Network Focus between our Branches
One of the good examples of our
latest development within Europe is
the cooperation between our branches
by establishing new weekly and daily
groupage linehauls.
By expanding our groupage network,
these linehauls offer our customers
a faster lead time, which is of great
importance in our growing business.
Our Forwarding Teams visited other
branches, not only to get to know
each other but mainly discuss the
opportunities for future growth with a
focus on intensifying our network. This
resulted in creating new groupage
linehauls between The Netherlands,
France, Poland, Romania, Germany
and soon Italy.
We are convinced that these kind
of meetings strengthen the bonds
between our “Mainfreight Brothers
and Sisters”, which also contributes
to the dynamic development and
growth of our joint business.
Team Romania brainstorming opportunities with team PolandTeam France visiting Team Poland
Working Together
We had an incoming truck from Turkey with
600 rolls of textile. We received a message
that the customer no longer had the capacity
to unload and of course our truck could not
wait for two weeks.
So the only thing what we could do in this short
notice was to work together as one team to get
these rolls out of the truck so the driver could
take off in time. We managed to find several
team members within 10 minutes. At the end, a
total number of 600 rolls were unloaded within
45 minutes! Not only did we worked together
as one team but also had a great laugh!
(L-R:) Mick Arendsen, Salih Bal, Menno Diepenbroek, Tim Schenning,
Bob de Ruijter,Niels Hendriksen, Pascal Kuiper, Roy Verploegen, Rifat Bugdayci
MAINFREIGHT TEAM REVIEW // JULY 2018 21

NEW ZEALAND
New Zealand – Craig Evans
E
ach year at our annual Branch
Managers meeting, we select
our Branch of the Year in a
hard-fought contest. This year in
particular we would like to further
recognise our two finalists for the
Branch of the Year.
The deserving winner, Airfreight
Auckland from the Air & Ocean
business, finally eased past the
Mainfreight 2Home Auckland team as
a result of their record of consistently
delivering strong results over many
years, during which time they
themselves have been beaten to the
prize. Furthermore they are part of the
clean sweep by Air & Ocean of all this
year’s major awards including Sales
Team and Sales Person of the Year.
However, it is impossible to ignore the
potential of the Mainfreight 2Home
business as they continue to refine
customised delivery within a changing
market space that seeks new and
different services.
To the rest of the Domestic Transport
business, this product can no longer
be viewed as a side dish to the main
event of domestic freight forwarding.
Mainfreight 2Home Auckland offers a
means to improve the quality of
revenue, making this brand more
strategic with added potential through
its operating disciplines.
Specialisation comes with higher
barriers to entry, affording us the
opportunity to broaden existing
relationships or capture new ones.
Refining our Culture - Some thoughts:
•
It is important, not to mention simply courteous, that
when a person goes out of their way to provide a sales
lead, they are provided feedback of the outcome. If we
don’t, we risk losing future contributions.
•
There are two reasons why people do not get
things done:
1. It is not important enough
2. They don’t believe in it
•
With this in mind, when considering which one is
impeding team participation, take some time to explain
‘why’ we do things; provide an explanation of its
relevance to them as individuals and to the business.
•
Our business will be enriched if we have the courage to
hand greater responsibility to our intelligent rookies who
possess good character. A positive attitude coupled
with passion is a fast track to knowledge. Tenure is not
the measure of experience.
•
Please remember we are not a courier company
promising next morning delivery. Our pricing is based on
the efficiencies of load sharing between multiple
customers – a tried and true formula. Watch for more
on this topic during 2018.
Greg Cooper, Owner Driver Mainfreight 2Home, has recently invested $500+k in equipment
for his Auckland/Christchurch run: 132 m
3
/50 max – thanks Greg, it’s a beautiful thing!
Keep Thinking
Branches that don’t have docks,
or are squeezed for dock space,
should consider a portable modular
dock engineered from converted
40ft container bases with legs
(minimum of 4), to assist safe height
linehaul discharge that doubles as a
rear loading platform for PUD trucks.
A design plan is being commissioned
for circulation.
Network and Facility Expansion
We are delighted that a new, significantly larger facility is finally on its way
for our deserving Domestic and Air & Ocean Mount Maunganui teams. In early
March we signed a long-term ground lease with local Iwi for five hectares of
land to build our most modern freight facility yet. Earthworks have commenced
with an expected opening late 2019 to early 2020.
Investigations continue into commissioning freight facilities in both Whakatane
and Levin. This is all part of intensifying our network to shorten delivery times
to market and reduce costs to serve the regions. Increased freight volumes
are allowing us to accelerate these initiatives.
22 MAINFREIGHT TEAM REVIEW // JULY 2018

Easy to Deal With
We are refreshing our ‘Easy to Deal
With’ campaign as we continue to
remind ourselves that the customer is
king. As servants to that objective, we
need to remove obstacles and improve
the tools and mind-sets to ensure a
positive customer experience.
Consignee Campaign
Having our teams on the ground covering the majority of New Zealand gives us
an advantage to nurture and build key relationships with the consignee. It is too
easy to forget that the consignee is the ultimate judge of our services, making it
imperative that we embrace and invest the time to know and understand their
needs.
When this investment is made, we win credits for tolerance and often gain
market intelligence to identify other prospective work. Never underestimate how
much outward business is generated by consignees. Often it’s a valuable calling
card for access to previously undetected opportunities.
Our Driving Team
To the Owner Drivers who have made
the transition to upgrade their
equipment to comply with the “not
older than 10 years rule”, thank you.
The positive feedback and chatter from
all quarters, including our customers,
about the lift in our image is one
reason this is so important. To those
who haven’t, please get this underway
immediately as exemptions are not
available.
I also ask that we stop all incidence
of handheld ‘phone use while driving.
I have seen this first hand; it’s
dangerous and draws negative
attention, threatening what we are
striving for which is to be the best
presented, most professional driving
team in the land.
In closing, we wish our Australian
colleagues well as they embrace and
navigate the roll-out of the Mainstreet
software platform. It’s another
important step to uniformity,
recognising that our two markets are
becoming more interconnected.
New Zealand Forwarding – Carl George
O
ur Domestic Transport
business in New Zealand
heads into the 2018/19
financial year full of enthusiasm and
energy. We have become good at
playing a game of two halves, and this
past year has been no different.
For the majority of the year we
operated with no direct through-rail
services between Auckland and
Christchurch, and in some weeks no
rail at all, forcing us to move
significant tonnage by road and
coastal services.
We start the new year having
mastered our new Mainstreet software
platform and have started to look for
areas of operational improvement and
efficiency, as all teams become more
comfortable with the system.
This past 12 months saw the
reintegration of the Cromwell
franchise back into Mainfreight
ownership. Many long hours, gallons
of polish and a sharp focus on service
will pay dividends for us in this
important and growing part of our
network.
With the continued growth in regional
areas of New Zealand, we appointed a
new Branch Manager to head up our
Masterton operation, and throughout
2018 will look at opportunities to
further expand our presence,
potentially in Whakatane and Levin.
In the next five years we will see a
considerable amount of building
projects take shape throughout
New Zealand, to continue to grow our
business and ensure we have the best
facilities to give our customers the
outcomes they expect from us.
It has been pleasing to see several
team members step up into Branch
Manager roles for the first time in
2017, and with an appetite to further
expand our network it will create more
leadership roles for the team to aspire
to.
We continue to work with the
Logistics and Air & Ocean teams to
enhance the links across the business,
better understand their service and
operational requirements, and ensure
we are providing all transportation
services to give our customers an
end-to-end Mainfreight experience.
As we head into our 41st year, it is
important to remember the special
building blocks that were put in place
(or invented) 40 years ago, that have
allowed the business to become what
it is today, and represent how we do
things around here.
Every branch in 2018 has plenty to
work on, let’s make sure all the key
areas of improvement we have
discussed as a team in the last few
weeks are delivered on.
Things to Think About
This Year:
•
Concentrate on your ‘patch’.
Every variable you and your
branch are in control of needs
to be the focus.
•
More walking about in your
operation this year. Make sure
you are all over what is going
on in your branch and how they
are presented on a daily basis.
•
Own your branch KPIs.
Everyone must manage these
and be accountable.
•
Keep developing good people
for the business and be
prepared to share them with the
wider group
•
Aspire to win
‘Branch of the Year’ (BOTY)
MAINFREIGHT TEAM REVIEW // JULY 2018 23

Claims Performance
If your branch is below the Total Company number, then you are below average.
Make sure you and your team members work hard this year to be above this line.
This is the first Claims Performance produced under our new Mainstreet platform, and reflects a more rigorous
methodology to improve clarity and visibility.
Outward Consignments Per ClaimInwards Consignments Per Claim
Branch
To Mar
2018
To Sep
2017
To Mar
2017Branch
To Mar
2018
To Sep
2017
To Mar
2017
Chem Auckland232826372240Whanganui5943578011579
Whangarei15101211893Chem Auckland510643663310
New Plymouth135912171104Ashburton181615622375
MF Hamilton101313191009Taupo181413542266
Ashburton10042839327Chem Christchurch169328685165
Invercargill70 9654620Owens Auckland144411521461
Palmerston North6706711275Thames135111131050
Rotorua6627 74637MF Christchurch120914301269
Mt Maunganui660600507MF Hamilton113711331309
Chem Christchurch658530723MF Auckland10787261434
Thames636572516New Plymouth10238451105
Napier630551752MF Wellington9458791105
2Home Auckland618543523Mt Maunganui923927912
Whanganui6057511119DF Auckland9028561915
Dunedin580759600Palmerston North9029391344
2Home Christchurch5444335962Home Auckland90176 91053
MF Wellington533484392Rotorua85311591 6 74
Total Company498469529Total Company8437711097
DF Christchurch483409355Whangarei776802662
Owens Christchurch457351438Invercargill74 98281029
MF Auckland453433447Napier73 86831290
MF Christchurch391377299DF Christchurch7316371051
DF Auckland379352610Owens Christchurch65354379 0
Blenheim3484615822Home Christchurch597427597
Owens Auckland290278673Blenheim5685289 74
Nelson286227145Dunedin500429657
Cromwell1931422 74Nelson321299588
Taupo117164306Cromwell312239420
24 MAINFREIGHT TEAM REVIEW // JULY 2018

The Big Hoot
A combined effort from Mainfreight
2Home Auckland, Mainfreight
Transport Auckland and Mainfreight
Hire was required to help set up The
Big Hoot art trail across Auckland for
the Child Cancer Foundation.
Over 100 white owls were delivered to
New Zealand artists and schools
around Auckland to embellish with their
own design. The completed owls were
then picked up, delivered and installed
at various locations on the trail.
After five months of careful planning
the team had three nights to complete
the task. We used HIABs, Moffetts
and special two-man teams to make
the deliveries to malls, libraries and
key landmarks around Auckland.
Some owls needed to be specially
hand installed by our team.
The Big Hoot art trails ran for two
months and once completed, we
picked up the owls and delivered them
for sale by auction. A fantastic total of
$382,450 was raised for The Child
Cancer Foundation.
Mainfreight Hamilton
– Carlos Hicks
Carlos Hicks, who is one of our loaders here in
Hamilton, won his first world title (IKBW) which
is the International Kick Boxing Federation title,
quite an achievement!
At 27 years of age, Carlos started with us back
in 2010 and left in 2016 to head over to Asia
to complete an advanced training regime.
He returned in January this year and slipped
straight back into the load out team.
Well done Carlos!
MAINFREIGHT TEAM REVIEW // JULY 2018 25

Mainfreight Wellington Legends
A special milestone for a group of special Mainfreighters. Nothing beats experience and this bunch of legends have
plenty. A significant place in the history of the Wellington branch, congratulations guys and girls!
(L-R:) Robert Vincent 33 years, David Priestley 45 years, Ian Black 35 years,
Herini Moeahu 30 years, Alapati Aiono 30 years, Barbara Vincent 30 years
Seila Fiso 33 years
(L-R): Carl George, Maree Toa, Darryn Scurr, Gary Dyason, Tom Morgan, Lane Bynon-Powell,
Scott Collings, John Dash, Phil Frost, Colin McTurk, Sidney Ene, Tony Inia, Barry Clark,
Vanessa Johnson, Keith Kenyon, Paul Fincham, Calvin de Boer, Joylene Malofie,
Louise Day, Anthony Chadwick
Kiwis in the Big Apple
In August last year Karen Powell
(FTL North Island) and husband
Wayne (MF Tauranga), travelled via
New York, en route to a Baltic
Cruise. Stepping into Times Square
on day one, the first thing to greet
them was a Mainfreight Truck.
Fortunately Wayne was wearing his
MF cap, so of course introduced
himself to the driver. Small world!
Transport Managers Meeting 2018
In March we held our first ever Transport Managers meeting in Auckland.
A positive two days that covered transport-related topics, including fleet
standards, delivery performance and peak season management.
Harvest – Central Otago
Wine Country
Nathan McEldowney and the
Cromwell team have just completed
their first ‘harvest’. Over a period of
almost 5 weeks, 7 days a week, we
provided services for the collection of
5,000 tonnes of grapes, involving four
trucks, two 4WD forklifts and some
tired drivers!
We provide harvest services to 12
wineries, with a combined 60% of the
total grape harvest in Central Otago.
26 MAINFREIGHT TEAM REVIEW // JULY 2018

Mike Tapper 50 years
Mike Tapper, Daily Freight Auckland recently celebrated 50 years
of service to the business. Mike started way back in 1968 for the
Sea Freightways business. Over the years Mike has worked in many
roles, including operations, branch management, claims management,
equipment and fleet leasing roles. A true legend to us all.
Well done Mike!
Allan Murray 30 years
Allan Murray recently celebrated 30 years of service to the business. Known as ‘Big Al’ to many of us, Allan started out
with Mainfreight in 1988 at Southdown Lane as Operations Manager, moving to LEP International managing a packing
station, before moving to Chemcouriers, where he currently resides. Allan has been the engine room behind the growth
and development of this business. Well done Al – legend!
Hamilton Farm
Lifter
The Hamilton team have
recently taken delivery
of a Palfinger ‘Crawler’
– the first one put into
service in New Zealand.
It has a lifting capacity
of 1.6 tonnes, is remote
controlled and will be
used for the expanding
direct-to-farm services we
provide for our customers.
It will also be available for
additional Hiab delivery
services throughout the
greater Waikato area.
MAINFREIGHT TEAM REVIEW // JULY 2018 27

New Zealand Logistics - Mitch Gregor
S
ome people dream of
success ... others wake up
and achieve it
If there is something that you have
wanted to achieve for a long time and
have never been able to do it, then
maybe you should adjust your
approach. Those who work hard and
sacrifice, are more likely to achieve
than those who just talk about it.
It’s the same with business, your job,
and your career. Stop looking at
others achieving their goals in life and
start focusing on your own.
We are a team, and in every team it’s
the combined efforts and the
achievements that everyone makes,
that bring success. If every one of us
contributes to Mainfreight globally it
will make us stronger and we will
achieve better results together.
More than ever the opportunities for
you to have an amazing career are
right in front of you; work hard,
embrace our culture, share the stories,
and learn about what makes us
special. Everyone is important in this
business, it’s a great company.
For New Zealand Logistics our year
end results for March reflected a solid
year much has been achieved, yet
there still remains plenty to do. Like
high jump, the higher you reach, the
higher the bar goes.
As we think forward it’s important to
not forget the high fixed costs of
operating our business, and the cycles
of ongoing investment required with
continued sales growth and the
commissioning of new facilities.
We have learnt that this business,
more than any other in Mainfreight,
steps forward with momentum,
reaches critical mass and high
utilisation, after which we re-engineer
and look to recalibrate. Eventually we
reach tipping point where we will need
to commit to additional property
providing us room to grow and step up
again. This often requires investment
ahead of time.
A high level summary of some key
things we are currently working on
across Logistics:
•
Getting the right customers into
the right warehouses to improve
our service and financial results.
We find there are many variables
and smart decisions provide us
scope to improve margin.
•
Improving the quality of revenue
out of our existing facilities
through operational re-engineering
and better use of technology; this
will help us not only to improve
accuracy, but provide real savings
in time and labour.
•
Focus on splitting team shifts
across our larger sites (traditionally
Logistics sites have worked normal
business hours of 7am - 5pm).
With high fixed costs in rent, labour
and material handling equipment
we can gain greater efficiency
through working smarter not
harder. We are finding a shift
towards high demands across our
customer base at the start of the
week due to retail replenishment
post weekend sales. This provides
an opportunity to access a
different labour market and provide
flexibility to our growing team with
young families.
•
Sales growth and more focus on
larger accounts to underwrite a
good base for our next warehouse.
These will give us scale, activity
and profit.
•
People development and
succession planning across all
areas (developing the next
generation of leaders). We are
reviewing our collective approach
towards our current induction
programme and future leaders.
•
We continue to explore a way to
develop and get more involved in
our regional warehouses (where
sustainable) in Hamilton, Tauranga
and Cromwell under the Logistics
business umbrella.
•
More focus on pallet control and
hire pallets across all branches
along with providing our team
more support to improve
performance.
•
Finalising and submitting our
required safety cases for the
Owens-branded Major Hazardous
Facilities in Auckland and
Christchurch, due April 2018.
Goals for the Year Ahead
Some simple goals for the year ahead
and some key areas of focus include:
1. Continued focus on account
management and continuous
improvement
2. Expand our new business pipeline
and prospects for 2018
3. Every branch to achieve their profit
targets for 2018/19
4. Embrace technology and improve
the use of tools available for
improved efficiency gains
5. Career and leadership
development of our people,
providing greater opportunities
for our stars
6. Driving and developing quality
through improved processes,
standardisation and training
7. Improve our approach towards
hire pallets
8. Achieve 100% Critical and
over 90% Total in branch audits
(these measure and relate directly
to quality)
9. Embrace productivity measures
and IRAs (inventory record
accuracy or cyclic counting)
10. Lift our image
Thank you to everyone in the Logistics team across New Zealand for your continued efforts and the commitment you
and your families make to ensuring our business is successful. We really appreciate your hard work.
28 MAINFREIGHT TEAM REVIEW // JULY 2018

Mainfreight Logistics Cromwell
Our team recently received a special order of one bottle
of wine for a customer who happened to work at one of
our competitors (based down the road from us), so our
team made the extra effort to deliver it in style...and
drove right into their building!
Clarke Hegan and Jayden Kennedy
Service Legend Ama Valu
celebrates 20 years
Recent 20 year service legend Ama Valu from our
O’Rorke Road Auckland operation celebrates with
his Branch Manager, Paul Claydon. Ama has been
part of the branch since it first opened its doors,
where he began working alongside his father Johnny
(who still works for us at Railway Lane Logistics).
Thanks for everything you do for us Ama!
Ama Valu and Paul Claydon
Westney Road - a great example of improvement through improved learning and hard work
Customer
Warehouse Layout
Workshop
Our next workshop will be
presented by Jonty Judge,
and the objective of this
session is for the team to
understand the concepts of
warehouse setup and link this
to how it directly affects our
ability to reduce labour and
equipment cost to improve
ROR. The below will
formulate the discussion
topics:
•
MIMS aspects of laying
out a new or existing
customer within a
warehouse
•
Using import templates for
bulk uploading of product
and pick face data
•
Analysis of fast moving
products using MIMS
reports or customer sales
data
•
Finally how this translates
into setting up pick faces
and slotting the customer
MAINFREIGHT TEAM REVIEW // JULY 2018 29

Logistics Workshop
Series
Cross Fire and EDI Workshop
As part of continued learning this year
our team, led by Kris Maddaford, is
putting together a series of learning
workshops for our Logistics team that
will be held within our operations.
Our first training workshop held
recently presented by Kishan Dhanji
was to get our team to better
understand some of our processes
and systems. This was held at Manu
Street and was dedicated to EDI
interfaces (an electronic means of
receiving files and information from
our customers).
‘Who needs Barack Obama when you have Kishan Dhanji’
Major Hazardous
Facilities (MHF) –
contributed by Courtney
Bould
Owens Logistics in Auckland and
Christchurch have recently
experienced a period of great change
which has invigorated these branches
and elevated team members’ skillsets.
Why? WorkSafe NZ has developed
new legislation called Major Hazard
Facilities (MHF). This requires all
New Zealand businesses that store or
process large quantities of hazardous
substances to submit a Safety Case to
prove that they are safe to operate.
Owens Logistics are classified as
Upper Tier MHFs due to the huge
amount of chemicals stored on site.
The Safety Case is essentially an
argument for why we’re capable
of storing such large quantities.
Think of it as the largest school
project you have ever done, then
multiply it by a billion. This has left
no stone unturned at these branches:
signage, operational layout, manuals,
procedures, and training have been
ripped apart and built back up again.
In Mainfreight fashion of course!
The success of this project is thanks
to the team who are passionate about
best practice, safety, and quality.
Andrew Maxwell and Courtney Bould
have headed the project with a core
team of Nikita Swarts, Jeremy
Williams, Andrew Sesani, Emily Fowler,
Becs Hayward, and Jodi Mclaren.
All team members in each branch
have significantly contributed to the
quality and value of the project’s
delivery.
Our team submitted their case in early
April and through lots of hard work
and effort we have transformed our
operations from warehouses that
stored hazardous goods to a cohesive
team who are world class chemical
specialists. Thank you to everyone
who has contributed.
The MHF Project team (L-R): Emily Fowler, Andrew Sesani, Jodi Mclaren, Andrew Maxwell,
Becs Hayward, Nikita Swarts, Jeremy Williams and Courtney Bould
Andrew Maxwell, Jodi McLaren, Jeremy Williams, Nikita Swarts, Andrew Sesani, Courtney Bould
30 MAINFREIGHT TEAM REVIEW // JULY 2018

Mainfreight Air & Ocean – Nic Kay
O
ne year has passed and as we
launch into the new financial
year, it just amazes me how
quickly each year passes, reinforcing
the fact that we work in such a fast
paced global business in such a
dynamic industry. This also serves as
a timely reminder of the pace and
urgency we need to apply as a
business, to ensure we stay aligned
with customers’ requirements, global
markets, and our growth expectations.
With this said, it’s good to take a bit
of time to reflect on what we have
accomplished as a team in the
2017/18 year. It was a year of “steep
change” for our Air & Ocean business
across many areas as we continued to
expand and to build the regional
presence that has lifted our brand
profile and market share.
We have experienced good sales
growth not only in the regions but also
in the main centres as we continue to
offer customers supply chain solutions
across our ever expanding global
footprint and service capabilities. Our
commitment to team development
ensures that we are resourcing this
growth with the “best” team to provide
the “best” customer experience and
service levels; this will remain a key
focus as we continue to grow.
Positive achievements against all our
key performance indicators has seen
our profitability increase to deliver the
best ever result for the Air & Ocean
business in New Zealand – something
all our team should be so very proud of.
The dedication and commitment you
have all contributed was recently
acknowledged at the Sales and
Branch Managers Conferences with
our Sales Teams having a clean sweep
of awards and the Salesperson of the
Year being awarded to David Zhao
from our Auckland sales team.
Our Branch of the Year award is one
with substantial legacy and prestige
tagged to it – it holds a special place
in our business and is very tightly
contested every year. This year our
Auckland Airfreight team took out the
Branch of the Year award. We can be
very proud of what we have
accomplished as a team this year
– thank you.
The hard work now lifts to another
level, and we still have a lot to do! Our
key focus must now be on building on
this momentum and growth through a
committed team of the best people to
deliver the “best “customer experience
and service levels to our customers.
As a team we all need to be focused
on the three key deliverables for
2018/19:
Customer Excellence
•
Professional communication
(phone/email etiquette, knowledge
of the customer)
•
Proactive communication – own
the customer!
•
Customer “FIRST” approach, being
Easy to Deal With as a business
•
Customer on-boarding checklist
for all customers as they start with
our service
•
Structured account management
plans, with multi-level relationships
with customers
•
Increased global communication
and alignment with our global
teams
Building and Developing Team
•
Structured appraisal system and
mentor programmes
•
Ongoing skill alignment/training
– pathways specific to Air & Ocean
•
Induction process and checklist
•
Training register for every team
member
•
Better use of Project Teams in the
business
•
Recruitment/succession plans
Maintaining Momentum
•
Brand growth – internally, more
cross-selling and knowledge
sharing across our teams globally
•
Sales growth – increased activity
levels
•
Everyone in the business is a sales
person
•
Air & Ocean brand – market
awareness
•
Quote conversion measurement
•
Have FUN!
Thank you all very much for your commitment and the dedication you bring to our business every day and for making
a difference in 2017/18. The ongoing support you and your families and partners provide to our business is very much
appreciated and sets us apart from the others!
From the Sea to the Sky – Balloons over Waikato
Our team from Air & Ocean Hamilton has been lucky enough to be a part of
the Balloons over Waikato event for four years now. We import the hot air
balloons and baskets from all over the world.
This year our teams in Canada, USA and Australia worked with the local balloon
pilots to ensure that their equipment was handled correctly with appropriate
documentation for their sea freight journey. With the balloons only here for the
duration of the event, the goods entered the country under Temporary Import
Approval (TIA) which allows the balloons to arrive in the country GST exempt.
To make the process easier for both parties our Hamilton depot is now approved
for MPI inspections, previously this had to be done in Auckland. The balloons
arrived to our depot in an “insect-proof truck” for inspection. MPI required the
balloons to be partially inflated for this inspection.
Balloons over Waikato Trust has been running this event for 18 years, drawing
over 100,000 people, over 5 days. All proceeds from this year will be going to
Waikato Sunrise Rotary (who provide over 150 volunteers to help during the
event) and Waikato Breast Cancer Research Trust.
MAINFREIGHT TEAM REVIEW // JULY 2018 31

Books in Hospitals, Vanuatu
Air & Ocean Dunedin has worked with the Rotary Club of Dunedin to supply donated goods to the Islands over a number
of years. Our latest project was to get books up to Lamap Hospital, South Malekula, Vanuatu. The hospital uses these
books to help educate the local children to read and write. As you can see, the books were very well received.
Team Building in True Mainfreight Style
The Air & Ocean team here in mighty Kirikiriroa (Hamilton) set out to challenge
themselves and boost team morale. What better way to do so than to take on a
climbing challenge together! The combination of exercise and team building
would be the perfect way to break down barriers and really get to know each
other. Apparently teams who are in pain together, stay together ...
It was decided that a Wednesday morning before work would be the ideal time
to all get together 5.50am in Ngaruawahia and set off up the 1,349 steps of the
Hakarimata trail. There was blood, sweat, and tears but everyone survived!
It was such a success that they have decided to do it every week ...
well maybe every second week!
(L-R:) Ben Good, Amber Woodward, Charles
Day, Carman Hadfield and Albertine Woodd
(Absent: Greg Waylen)
Project Work – New Plymouth
Another day, another project shipment for the New
Plymouth Air & Ocean team! We brought in twenty-six
20’ containers in one shot and over eight days we
moved all the containers down from Port of Tauranga to
New Plymouth. On arrival in New Plymouth these were
all de-vanned by Ed and Brendon and staged for delivery
by product type for our Transport team to move to their final
destination.
Photos show the back area and just some of the product
being staged.
32 MAINFREIGHT TEAM REVIEW // JULY 2018

Auckland Airfreight Dry Freight Store Conversion
Construction has begun on the Dry
Freight Store conversion at Westney
Road. When finished this will be an
approved RMP facility for ambient
animal and dairy products and will be
utilised by our Auckland Airfreight
team. The completed facility will have
three additional chillers and an ELA
(environmental loading area) in
addition to the existing chillers and
freezer. That gives us five chillers to
meet our customers’ requirements;
more than most other forwarders on
the airport.
Construction is due for completion
August 2018.
Warbirds over Wanaka –
contributed by Mark Willis
The “Warbirds over Wanaka” International
Airshow is held every two years over the
Easter Weekend in Wanaka, and 2018
marked their 30th anniversary. Once
again our Dunedin team was involved this
year, ensuring classic aircraft attending
the Warbirds Over Wanaka airshow were
processed, cleared and delivered on time
to allow the aircraft engineers to
reassemble and air test to the CAA’s
stringent standards.
Our thanks go out to our Transport Teams
in Dunedin and Cromwell for making it a
smooth transition.
Feedback from Ed Taylor, General
Manager of Warbirds over Wanaka:
“Hamburg-Sud were fantastic helping us
get the Buchon here from the UK in 2016
and now they’ve continued their amazing
support by agreeing to transport the
Buchon again for this year’s Airshow.
Mainfreight has also agreed to help out
looking after all the logistics at both ends.
Without the support of the aircraft owners
and Hamburg-Sud and Mainfreight this
simply would not have happened,”
MAINFREIGHT TEAM REVIEW // JULY 2018 33

Mainfreight Asia / CaroTrans Asia – Cary Chung
T
he 2017/2018 financial year
has been a very “bumpy” year for
Mainfreight Asia. For the first
time in many years, we are not pleased
to announce that our profit is behind
last year by 20%.
Our aim here in Asia is to contribute to
the wider Mainfreight group and also
to make a buck. Our aim each week,
month and year is to be ahead of the
previous by at least 20% and not behind.
Our logistics and LCL businesses had
a tough year, mainly due to sell rates
being too low and less than what we
would like, as we continue to grow our
groupage offering within our core
trade-lanes.
Air & Ocean is still our major focus
here in Asia and selling within our own
network is our first priority.
Our free-Hand business on the
other hand had a stronger finish,
contributing well to our overall
revenue and profit.
Looking forward to the new financial
year we know we face some tough
challenges, but we have the team to
do it!
Thailand
Mainfreight Thailand has worked with
the Mainfreight USA team to win a
recent cargo project moving oversized
and heavy weight; four units of drilling
equipment from Vientiane, Laos to
Hueneme, USA.
It was our first experience in which we
had to manage everything from door
to port. We spent over two months
gathering the information and also
visiting the customer in Laos to
finalize and get all things done before
the move. Lots of preparation and
coordination!
•
Moved the equipment by using low
bed trucks crossing Laos’s border
into Thailand and re-export to USA
•
Customs clearance process in
Laos and Thailand for these high
value items
•
Dealt with NYK for RORO
arrangement
•
Loading and lashing with specialist
team at Laem Chabang deep sea
port of Thailand
ASIA
Loading and lashing in Laos
Nawarat Chalitapanukul (Aey) & Withanya Ceetantivech (Mo)
Asia Branch Managers – Europe Trip – contributed by Cici Wang
As a business, we have recognised the
importance of our Europe-Asia
trade-lane, and have been working
to improve and develop this area.
At the end of 2017, seven Asia branch
managers, together with me and
Cary Chung (Regional Manager Asia)
visited the Mainfreight Europe offices,
doing sales calls, meeting team
members and having group discussions
about issues and future development.
The basic idea is for team to
understand more about business from
both sides; having ideas about
developing each section of business
mode; discussion/action plan with
specific products for next step
development.
Finally, it took us over a week to complete the physical project with a positive
end result. The customer appreciated our efforts and our professional service
in supporting this project.
34 MAINFREIGHT TEAM REVIEW // JULY 2018

This is my first trip after taking the
Europe trade-lane manager role and
also my first trip to Europe. I think this
is a great opportunity to learn, see and
feel. Firstly it’s always great to put a
face to the name.
Getting closer relationships with the
lovely EU team and getting to know
what they are like in person.
Then during our discussions, we get
to understand our strengths and
weaknesses, which will benefit us
when we are selling in Asia. We are
still young in both Europe and Asia,
and it’s great to be involved in this
exciting development process.
Back (L-R:) Sage (Tianjin), Denis (St Petersburg), Camille (Paris), Lukasz (Warsaw), Sebastian (Frankfurt), Bradley (UK), Stanley (Taiwan),
Vincent (Guangzhou), Maarten (Rotterdam), Jake (Europe A&O Sales Manager), Jason (Europe A&O GM), Giorgio (Milan )
Middle L-R: Vicky (Qingdao), Dermot (Asia TLM), Cici (Europe TLM), Joan (Shanghai), Christine (Brussels), Sunny (Ningbo), Jenny (Shenzhen)
Back L-R: Remy (EU Regional Support), Patrick (Antwerp BM)
Shanghai
The Shanghai team recently organised
and hosted an Appreciation Banquet
to which we invited our valued
customers and vendors. The purpose
of this banquet was to show our
gratitude for all the support they have
given us over the years and to have a
chance to strengthen our
relationships.
The event took place in New Zealand
Central in Shanghai, where guests
enjoyed delicacies and wines from
New Zealand in an open atmosphere
that encouraged interaction and
networking. Over 80 guests attended,
making it a stimulating evening with
memorable moments. This was the
first time an event of this type has
been organized in Asia and based on
the success there will be others to
come. The appreciation banquet was a
great opportunity to showcase the
Mainfreight culture and further
establish the trust and friendships.
Back (L-R:) Arron Wu, Michael Xu, Cherry Wang, Billy Zhang, Joan JI, Matt Xu, Minnie Zhao,
Frank Fei, Andy Liu, Eddy Yao, Alex Guo, Wind Zhu
Front (L-R:) Steven Wang, Sage Chang, Cici Wang, Echo Mao, Jenny Shui, Joanna Fan, Wing Wang
MAINFREIGHT TEAM REVIEW // JULY 2018 35

The other event for the Shanghai team was the
New Zealand Kiwi Ball in Shanghai which we sponsored
and participated in as a way to demonstrate our gratitude
for all the support from NZTE over the years and to
strengthen our relationships.
Back (L-R): Wind Zhu, Ian Graham, Michael Xu, Aaron Wu
Front (L-R): Daisy Li, Louise, Lynn, Cici Wang, Steven Wang, Clark Chen
Sales Training
Our new Sales, Tradelane Management,
and Product Management team
members from Mainland China, Hong
Kong, Taiwan, Thailand, Vietnam and
Singapore recently came together for a
Sales Induction Training course in Hong
Kong.
They received a very vivid introduction
to our culture and 3 Pillars, gained
more ideas of our core trade-lanes
and capabilities of different business
units like ocean, air, 3PL, and
technology, etc... They also
participated in heated discussions on
how we can benefit from digitalization
and provide added value for
customers to ensure long-term
success by using modern IT solutions.
Office Relocation
& Renovation
In order for any business to thrive,
office renovation is essential.
Mainfreight Asia offices have been
going through renovations such as
painting quotes onto the walls,
installing worldwide clocks and
applying Mainfreight blue. It’s a
chance to enhance our existing
Mainfreight culture!
Back (L-R:) Eric Peng, Max Shen, Sommai Trakarnrung (Lek), Cici Wang, Billy Zhang,
Aaron Wu, Raymond Lo, Benny Liu, Joe Tan, Clement Chong
Middle (L-R:)Tim Gong, Sandy Tran, Chatchawan Channim(Deaw), Tracy Xu, Steven Sun,
Dylan Ji, Clark Chen, Steven Wang, Andy Guo, Kevin Song, Ryou Bai
Front (L-R:) Wilson Chen, Jerry Chan, Fionn Li, Cathy Gong, Lynn Hu, Angie Chen, Elly Fung
36 MAINFREIGHT TEAM REVIEW // JULY 2018

Tianjin and Shenzhen Branches are going to relocate to new offices, and the Shanghai team are preparing for big
renovations. It is so exciting and we look forward to seeing the brand new offices.
Annual Dinner
We are glad to share some photos
of our 2017 Annual Dinner in China.
This year was special because we
gathered the whole team in China
together in Shanghai for the annual
dinner. We had outdoor team building
activities in temperatures of 3 degrees
where team members had to run
around Shanghai City to finish the
tasks with time limits and problem
solving. It was an impressive activity
and created fun memories that will
be talked about for years to come.
Whole China team Annual Dinner & Team Building
CaroTrans Greater China
– contributed by
Elton Poon
With so much good news at CaroTrans
Asia, it’s hard to pick the right place
to start. The sales team has had
continued success in securing new
business in their targeted markets.
We know our focus is on core trade-
lanes within the group activities. This
strong sales drive coupled with highly
focused customer service and
performance of our operation teams
has resulted in strong client retention.
Team photo taken at Branch Award dinner held in Hong Kong.
(L-R): Jeff Bian, Perry Lau, Chloe Wu, Elton Poon, Pearl Szeto, Sharon Lee
MAINFREIGHT TEAM REVIEW // JULY 2018 37

A new direct service from Vietnam to
Hong Kong has launched in the
market in February 2018. And we will
launch a new direct service from Hong
Kong to Shanghai and Taiwan in the
second quarter.
It is clear that there are few priorities
that make us profitable and
successful, our strategy is simple and
everyone can participate in it:
•
Reduce operational service
failures.
•
In our business, the customer is
king. Without customer, pay day is
not possible.
•
Gain additional business from
existing customers. Don’t be afraid
to ask, asking questions is an
opportunity to secure more
business.
•
Help control branch cost, we need
to look at every possible way to
save money and achieve the profit
pledge.
•
Sales management systems to
ensure we can achieve revenue
growth targets by effectively
utilizing our sales resources.
CaroTrans Taiwan – contributed by Chloe Wu
It’s the second year of CaroTrans
Taiwan; we started with one sales,
one Customer Service and two
operations team and now have ten
team members. Thanks to all team
members’ efforts last year, very
exciting to see strong growth of
free-hand profit and volume in
2017/2018. With the completed team
structure this year, we certainly have
more confidence to achieve a higher
target.
Sales team has been assigned the
new mission to develop our plan in
2018/2019:
•
New Service: TWN/ATL GRP is
our new route, we plan to launch
this year. It’s currently in discussion
with overseas and gathering the
information from market.
•
Extend volume of existing GRP:
USA / AU / NZ is our main market
and we have to be more
aggressive to gain new accounts.
•
New focus: Triangle shipment with
CaroTrans Asia group. It’s not the
new product, but we don’t put too
much emphasis on it. Sales team
should sell globally to enrich our
group’s GRP.
I am glad to work in a wonderful
company for over 10 years. I started
as front desk clerk, then AU, NZ,
USA and SEA documentation
operator, containerization, contact
with co-loader and shipping line.
This experience helped me gain
lots of marine knowledge.
This year I was promoted to sea
freight supervisor and I am thankful to
have this opportunity from CaroTrans.
I welcome this challenge and look
forward to the many years ahead.
Our strong team and family-like
support gives me confidence that we
can face the many obstacles that the
future may hold.
Overseas Trip –
Egbert Yu, Sales
Manager CaroTrans
Nothing is better than when you go
to a place in person after hearing
so many stories from people.
Meeting those who are constantly
emailing back and forth makes a
big difference and builds upon our
existing relationship.
Different countries have rather
different ways to work on cases
and it is not always what it seems
on the surface and you have to dig
deeper to find opportunities. The way
they handle themselves, how they get
into the main point of a question, and
even the presentation of the solution.
Moreover, we can share with each
other the experience in approaching,
planning, presenting...etc. However
the ultimate target is the same, to
get the business ... it’s really fun.
In this industry, having a supportive
and knowledgeable team is the best
defense against our competitors.
M&A of carriers are in full swing and
we have to learn from them on how to
choose our partners. Instead of
making enemies we have to find
partners that share our vision and
are able to grow together.
We have to understand our strengths
and weaknesses and find partners
that are able complement those
qualities. With a strong team, positive
outlook, and right partners we can
succeed in this competitive
environment.
Life is just an adventure, isn’t it?
Nico Kuo, Sea Freight Manager,
CaroTrans Taiwan
38 MAINFREIGHT TEAM REVIEW // JULY 2018

Mainfreight Americas – John Hepworth
It has been a little over 10 years since
we created Mainfreight Inc. in the
USA with the acquisition of Target
Logistics. In that time, we have
evolved from a domestic airfreight
forwarder to a business with three
divisions being Air & Ocean, Logistics,
and Transport; offering the full global
supply chain service to our North
American customers. We are
attracting a wide range of customers,
from local SMEs to Fortune 500
businesses, as we expand our
footprint, and the future looks great.
We have been through much change
and have learned to adapt, as we have
restructured and set our foundations.
We have been able to improve every
year upon our previous year’s net
profit results even while working
through these changes. This is a great
tribute to our whole team. We have
learnt many valuable lessons along
the way and take this time to remind
you of some of them as we head into
another new financial year;
•
Everyone has a responsibility to
focus on sales, all the time. This
includes growing our existing
customers and bringing on new
customers.
•
We must understand what an ideal
Mainfreight customer is, and not
be distracted with noncore
Mainfreight customers. We are
building a business focused on
everyday freight. The freight must
feed into our network, fill our
consolidations and line-haul.
•
We can’t rely on 1 or 2 large
customers in a branch. Every
branch must build depth in their
top 10 customers.
•
We must support growth in each
division and extend the services
we supply to our customers by
encouraging them to use us across
all divisions.
•
People – this is what makes our
business and what allows us to
grow. We must build depth in our
branches with succession planning
for all leadership roles. Be proud to
build future leaders who can step
up and take a role anywhere in the
group.
•
Be genuine about our culture and
always make tough decisions
based around our 3 pillars; they
have proven successful all over the
world.
•
Above all, trust and support
each other in good and bad
times; negativity destroys our
foundations.
AMERICAS
Branch Managers, Mainfreight & CaroTrans
Back (L-R): Bruno Barbi, Matt Friedman, Adam Whelpley, Silvia Mueller-Thompson, Joe Kleinmann, Brian Allcorn, Ed Richardson, Kevin Kirby
4th row: Dean Baran, Bryan Burton, Bryce Hicks, Mark Stowell, Alexander Kosachev, Jeremy Thomas, Steve Harklerode,
Terrence Wakefield, Shane Michalick, Adam Renner. Peter Joyce
3rd row: Weston Martin, Michael Benjamin, Peter Dyeremose, Lorenzo Cometa, Eduardo Rivera, Roberto Ortiz, Dan Hutcheson,
Jessica Hayes, Dries Pinoy, Will Young, Richard Aitken, Matt Mays
2nd row: Andrew Hall, Riley Tryhorn, Jake Moller, Steve Rea, Ellen Shindle, Fernando Ruiz, Christian Magana, Coral Schultz,
Matt Gustafson, Tailor Solbrack, Susan Kahl, Erika Heguy
1st row: Scott Brunclik, Andrew Coulton, Beth Rosenbrock, Tony Mazza, Krystle Bouchahine, Maggie Piktel, Kerry Conn, Beatriz Osorio
MAINFREIGHT TEAM REVIEW // JULY 2018 39

CaroTrans – Chris Wilson
C
aroTrans has seen a good
recovery in the past few
months. With seven of our
13 branch managers new in their role
over the past year, we are going
through a lot of change! Embrace the
changes as we transform CaroTrans
into a sales-focused growth business.
Through regulations, depressed
freight rates, and bureaucracy we had
become internally focused and
distracted away from our goals, but
this is all in the past and we have a
bright future ahead.
Branch managers are not there to just
survive the day and get through the
week. Get above the business and
lead. Set structure in your branches to
allow you to focus on planning for the
future, customers, team development
and growth. Bring back the fun and
look forward to the challenges that we
are faced with each day.
Teams solve problems not individuals.
Don’t burden yourself with all decision
making; use your Tight 5, PAT
meetings, and your national support
team to look for solutions.
We had one of our best Branch
Managers meetings earlier this year,
and I was very pleased to see how we
have become one team with
Mainfreight and CaroTrans blending in
together so well. It is exciting to see
the new Branch Managers fitting in
and enjoying this opportunity to
network with their peers.
This year we must remember the
untimely loss of one of our own with
the passing of Matt Bisanar. Matt was
just venturing out on a sales career
after building a strong operations
background. To make thing worse
Matt was the husband of our long-
time colleague Shelley Bisanar of
CaroTrans Charlotte. Our thoughts are
with Shelley and girls as they recover
from this sad loss.
As we head into the new financial
year, let’s build on the momentum we
have created in the past few months
and look forward to our new
challenges.
Growth for CaroTrans
As mentioned above, the past year
has brought seven new branch
managers to CaroTrans and we are
thrilled to see the new energy in our
business. Decision-making continues
to develop locally and the branches
developing this culture are the ones
that are experiencing some of our
strongest results.
We must continue to develop all team
members and find a way to
demonstrate our commitment to
excellence both internally and
externally. Delighting our customers
must drive the business. Yes, it is
contagious, and our customers will
continue to reward us when we are
flexible and search out solutions
for their business.
The new energy and teamwork is
evident throughout our business
and it is great to see the increased
communication between CaroTrans
and our friends at Mainfreight Air &
Ocean, Domestic Transport, and
Logistics.
We recently held our first joint annual
sales meeting with the Mainfreight
team. It was great for the CaroTrans
Sales Team to feel part of the larger
Mainfreight family. CaroTrans
Los Angeles won the CaroTrans
Branch of the Year award and took
the time for a proper celebration
one Friday evening after work.
This is the type of culture we need in
our business, and it will create the
energy needed to continue to move
our focus from an administrative
business to a business focusing on
growth. We are excited to kick off the
2018/19 year and although we have
a tremendous amount of work ahead
of us, we are encouraged by our
results over the last five months. We
are looking forward to implementing
the strategies discussed during our
Branch Managers meeting and our
Sales meeting.
Back (L-R): Ginny Valentine, Jack McWhirter, Pakie Bradley, Wicks Dickson, Matt (Molax), Scott (Molax), Takehito Kashiwabara,
Jaewook Lee (Molax), Joe Zeno, Marcos Cazares, Andy Zapinski, Juan Melendez
Front (L-R): Darren Justice, Fiorella Meza, Chris Wilson, Hector Lara, Mercy Bitong-Noche, Ryan Ritchie, Andrew Weiss, Melina Martinez,
Yenny Villafuerte, Takahiro Arima, Norihoro Hisanaga
40 MAINFREIGHT TEAM REVIEW // JULY 2018

CaroTrans Los Angeles
celebrates their win as
CaroTrans Branch of the
Year
It was a challenging but exciting year
and the Los Angeles team is a
resilient one! No matter what
challenges came our way, we made it
through it as a team. The tougher the
challenge, the closer the team came
together.
On April 30th we finally took time to
enjoy a strong finish to the year with
a dinner together. I want to give a
special thank you to everyone who
helped CaroTrans Los Angeles get
back to its winning ways. We look
forward to recapturing the award
next year. Watch out!!
CaroTrans Seattle takes Customer Service
to New Heights!
Milton Carballo (on right) at the top of
Silver Star Mountain in Vancouver, WA
with customer Mark Kibby from MTI.
CaroTrans Seattle office is small but
mighty. We take pride in reaching
customers of a personal level. It is
these existing relationships which help
us excel when new business
opportunities arise. Milton transferred
from CaroTrans Miami to CaroTrans
Seattle in September 2016. Just over
one year with Seattle he made strides
with several customers in Seattle and
Portland, including MTI.
Keep up the good work, Milton!
Transport North America – Shawn Roach
O
ur goal for the Transport
business was to get ahead of
the prior year by the end of
October, after a terrible first quarter,
and the team achieved that
commitment and has done a great job
of maintaining our focus right through
the end of March. The message is very
clear, sell what we do and who we are,
and build our revenue growth.
It has been very exciting to see our
team’s efforts; owning and fostering
the sales process and most
importantly, clearly understanding who
we are and what we can deliver in this
vast marketplace. Revenue growth,
combined with our intense focus on a
quality customer experience, and
strictly controlling our cost to serve is
our key mantra.
The team is on board, and their
excitement to achieve substantial and
sustainable growth is real and
tangible. Moves to new facilities for
our Newark and Toronto branches are
scheduled in this coming year and
Owner Driver growth, as shown in the
exciting stories from the Branch
Managers are the foundation steps for
our current and future success!
Well done team, let’s all stay committed to building further on last year’s momentum.
Back row (L-R:) Siamack Heshmati, Derek King, Cameron Bernis,
Eduardo Lumus (not pictured), Miguel Hernandez, David Bouldin, Darren Justice,
Kari Christopher, Mark Taitingfong, Theresa Iameleava
Middle Row (L-R:) Trisha Maahs, Cynthia Towne, Gilbert Tolentino, Lorenzo Cometa,
Cookie Kwiat, Rowina Taunauu, Jeremy Long, Dicarlo Bennet
Front Row (L-R:) Meha Marathe, Oscar Gudino, Mercy Bitong-Noche, Patty Aldana,
Diana Sepulveda, Carol Rebullar, Melina Martinez
Patrick Edd, Mainfreight Atlanta
Mainfreight Atlanta – What do fishing lures
and teamwork have in common?
The Atlanta team recently pulled together a significant opportunity, which is bringing
not only fishing lures, poles and hunting equipment to our dock, but also a bright
light into the future of the Atlanta branch and a strong impact to our revenue!
It’s been a pleasure to be a part of the teamwork and support the team has shown
to make this opportunity a win for the branch. Late nights, a dock full of freight,
long Saturdays, pizza, numerous phone calls, and a ton of positive energy were
involved in moving a large sporting goods company from an opportunity to a gain.
We are in the early stages and are positive that our strong focus on customer
service will add value to their supply chain.
MAINFREIGHT TEAM REVIEW // JULY 2018 41

Dallas Team Reduces
Waste
Everything is bigger in Texas! This also
includes our use of resources and the
resulting trash output. Recycling is not
yet ingrained in Texas society as it is
elsewhere in the US and wider world,
with household recycling only having
been introduced to neighborhoods
across Dallas in the last 2-5 years.
At a site level, our trash output consists
of roughly 3 x 30 foot bins per week at
a cost of $495 each! With over half of
our output consisting of cardboard and
recyclable plastics, a joint initiative
between our Transport, Air & Ocean,
and Logistics teams to install a
compactor made sense. The program
will substantially reduce our weekly
trash removal costs and we look
forward to the team lunches funded by
the sale of baled recyclables.
Spotlight on our Miami
Owner Drivers (ODs)
What makes Mainfreight different?
This is the question that we all face
every day and the answers hold the
key to our success. One of our
answers is that’s it’s not just the
Mainfreight trucks – locals, regionals
and line haul. Our difference rests on
our people – and that means our
owner drivers.
Starting with no branded equipment
in 2012, we began the hunt for drivers
to paint the roads blue with us. In
Miami, we quickly found the perfect
group of owners who fit our culture
and who were ready to take
advantage of an entrepreneurial
opportunity. Fast forward to 2018,
with our core four owner operators
that grew to a total of 6 straight
trucks, 5 tractors and 6 trailers –
all painted blue. This is one of our
best-selling tools for Miami and our
line haul destinations in Charlotte,
Newark, Chicago and Atlanta.
The key to a successful OD fleet is
more than the owners – it is the
drivers and team behind the wheel.
The Miami team had a unique way
to take the time to acknowledge and
recognize our owner drivers and we
share that with you below.
When we asked Jorge Ossa and
Julio Yanes, “Why Mainfreight?”
here is what we heard: “Everything!”
“The culture and family environment
that we were never used to at other
companies”.
“Having that support and feeling you
are valued makes me proud to put on
my uniform and making sure my truck
is clean to represent Mainfreight with
pride and respect”
Julio Yanes, one of our Owner Drivers,
hit a personal milestone at the age of
42 of being able to go back to college
and complete his degree. “From
starting in 2013 to today, I am grateful
and value Mainfreight for giving me
the stability and opportunity to grow
my business, to be able to go back to
college and get my Bachelor degree
which I never thought I would be able
to go back and finish.”
So when asked what makes us
different – it’s never compromising on
our pillars and culture, being
meticulous in selecting our owner
operators – and they are the key to
our success.
(L-R): Scott Sprick, Pat Christian, Marty Cryer
(L-R:) Yoelis Estevez, Eduardo Rivera, Nicole Szelest, and Pedro Pombo
42 MAINFREIGHT TEAM REVIEW // JULY 2018

Update on Line-hauls out of the City of Angels
Mainfreight LAX is proud to announce
its latest addition to the line-haul
network with a service up the West
Coast into both Portland and Seattle.
Currently we are running the one-way
trip once a week but are looking to
improve on that quickly, adding an
additional day and turning it in to a
“rounder” with the support of
CaroTrans Seattle with full loads
coming back south.
We also welcome aboard our two
teams of owner drivers lead by Jose
and Arturo who have invested in
fantastic looking equipment. The
twice-weekly run to Chicago has been
very successful and we thank these
guys for doing the hard haul over the
challenging winter months. These
great looking tractor-trailers are about
to get a lick of Mainfreight Blue, so
have no doubt they will make a
statement to and from the Windy City.
Last but not least, our trial run from
San Diego to Los Angeles and back
has now increased to five days a week
so a lot of work ahead of the two
SoCal branches to keep this working.
We thank our teams around the
country who have helped by pushing
as much as they can in to the region
to make this run effective.
Air & Ocean North America – Nathan Thomas
A
nother year behind us, and
another mixed bag of results.
Revenues grew as we
overcame a sizeable gap (resulting
from assisting a valued customer to
realize lower costs in switching their
supply chain to ocean freight over the
more expensive air freight), but we
could not achieve the margins in this
revenue push across all areas. Great
job from the Mainfreight branches
who finished the year ahead!
We have had success in filling our
sales pipelines with potential
customers that fit our “Ideal
Mainfreight Client” model. Our growth
comes from here, and as we start
heading into the new financial year,
we are confident of bringing more of
these customers into our family. We
have really focused this last year on
our key strength, being a truly global
team, with Mainfreight to Mainfreight
origin and destination pairings. Playing
in a field where we are comfortable,
confident and working with our mates
globally has proven successful.
Once again, we have seen some of
our Future Leaders move around the
business and take on some bigger
roles in other branches and other
divisions. It is exciting to see team
members from Albany and Portland
moving to locations like Newark and
San Diego, taking on bigger roles and
helping us develop those branches.
Providing opportunities for our team to
grow and develop is a big part of what
we do, and will only continue as we
grow our business.
Our focus this year is more of the
same, aiming to retain our strong
revenue growth. We need to continue
this momentum through to next year.
Build more consolidations, grow the
team and delight existing and new
customers.
Field Trip to LAX International Airport
Recently Harsh Dharamshi (pictured), Cesar Torres, and Silvia
Thompson from the LAX Air & Ocean team had the chance to
meet up with the local AirBridge sales crew to check out an
Antonov 124 airplane.
It’s not every day one gets a chance to see this type of plane
(it was at LAX only for a couple of days) ... and to put it simply,
this plane is HUGE!
What was most impressive was the fact that it can “kneel”
down. When the nose opens up the ramps unfold all the way
to the ground at a very reasonable angle, allowing vehicles to
be driven in and/or anything sitting on wheels to be pulled in.
The aircraft also has its own crane, which allows for lifting of
ocean containers straight into the loading zone via the tail
opening. Very impressive!
MAINFREIGHT TEAM REVIEW // JULY 2018 43

Asia and USA Ocean Alignment
Meetings
Our Hong Kong and Shanghai teams recently hosted an
ocean operations and carrier alignment meeting, attended
by Nathan Thomas, Michael Paynter and several key USA
operators, as the team that actually deal with the Asia/USA
freight on a daily basis. This trip confirmed how powerful
communication is and how instrumental it is for our
business to keep growing successfully.
The expectations for this trip were extremely high as our
team members from eight branches for Asia, four branches
from the USA and national leadership from both sides
came together. We had one week, two destinations and
years of experience, plus multiple opinions, to bring
together into one agreed ocean process.
To say this trip was an operational success would be selling
it short. The excitement we saw and the execution plans
that were mapped out will be instrumental to our future.
Seeing both operational regions in the same room,
discussing the same issues in person and agreeing on how
to simplify our supply chain was beyond exciting.
Matt Halpin – Key Account Manager LA
Mainfreight has wonderful people! The team in Asia could
not have been more kind, gracious and welcoming. After
experiencing the class and courtesy that our Asia team
demonstrated, this makes me want to do everything
possible to extend the same to them.
The time spent over a meal together goes so much further
than a brief call or email; there’s nothing that can equal it.
We must make a great effort to get to know our colleagues
better when they visit our city.
Outward Bound – contributed by Michelle McClanahan, Dallas Air & Ocean
Outward Bound – two words that I
thought I knew a couple things about,
but also knew nothing about at the
same time. I knew it was going to be
challenging, but I was ready and
excited to get started. This course was
unlike anything I’ve ever experienced.
It was enlightening, emotional,
beautiful, scary at times and more
than all of that, it was life changing.
My team....oh, my team. How
incredibly lucky am I to have been able
to spend eight solid days with these
people? There are no words to explain
the bond, the friendships, the
camaraderie and the moments we
shared together. I would never have
made it without them encouraging me
and motivating me. Each and every
one of those 13 mates will forever
have a very special place in my heart.
Now that I’ve been back to reality for a
while, it’s amazing how the little things
that happened out there, like the one I
just shared, have changed my outlook
and my perspective on life: I’ve noticed
this from the level of patience I’ve
acquired and how I guide my children
during difficult times, to allowing the
people around me at work to speak
without interruption and I speak less
to listen more. I am also finding myself
asking for help more than usual and
treasuring moments that I wouldn’t
have thought twice about before.
Overall, I realize more than ever that I
am lucky ... lucky to be a part of the
Mainfreight team, lucky to be a part of
my OB watch, and lucky to be
surrounded by so many amazing
people every single day.
44 MAINFREIGHT TEAM REVIEW // JULY 2018

Mainfreight Logistics North America – René van Houtum
T
he first months of 2018 have
certainly been a whirlwind for
the Logistics team. Since
December, every month our growth is
close to or above 100% compared to
the same months last year. Several
significant new customers have
recently been implemented and we
finished the financial year with good
revenue growth.
In several branches we are facing
challenges dealing with these
significant increases in volume and
in order to deal with this, we are
recruiting and training new team
members as fast as possible. We
have so much respect for all our team,
and we thank everyone tremendously
for all the hard work over the last few
months.
Our new Chicago stand-alone
warehouse opened in February.
Another beautiful new building that
was added to our impressive portfolio
of warehouses in North America.
The additional 148,000 sq. ft. brings
our total square footage in North
America to almost 650,000 sq. ft.
(60,000 m
2
). The team moved about
5,000 pallets during weekends and
evenings but with the additional space
that has become available, the branch
is ready for rapid growth!
On a side-note, a total of 650,000 sq.
ft. is impressive; 3.5 times more than
just three years ago. However, we
must realize that this is still a fraction
of the large North American logistics
market. More to come!
With recent customer gains and more
implementations in the next months,
we will continue to grow rapidly. At
the same time, we must continue to
invest in quality, i.e. train our team to
enable them to do an outstanding job
every day. During the Branch
Managers conference in March, we
spent ample time discussing how we
can further improve our service levels
and actions have been discussed and
begun.
Despite the high workload, the team
remains active outside working hours.
The Los Angeles team has
implemented three significant new
customers in the first quarter of the
calendar year, achieved two branch
records during that time and the team
still found time to participate in the
annual Seal Beach run on Saturday
March 24th. Actually, the Logistics
team was proud to have the biggest
team participating!
In January, the Newark team
implemented two new customers.
Three team members from Australia,
where we have executed the
warehousing activities for one of
those customers since 2008, came
over to support the Newark team with
the move and first weeks of go-live.
It was great to have Andrew Robinson,
Hamish Bradley and Katy Geng over;
thanks for the help team, greatly
appreciated! The Aussies also learned
that there are indeed other sports
The new racking in the new Chicago branch; we are ready for the move!
The LA5 team at the Seal Beach run:
Back row (L-R): Regina Warden, Zack Vann, Ryan Betts, Celine Eazell, Alex Lasota,
Matt Friedman, Brian Cason, Alan Martinez, Jorge Mejia
Front row (L-R): Eric Gonzalez, Marissa Monteroso, Angus Morrissy
MAINFREIGHT TEAM REVIEW // JULY 2018 45

than cricket, AFL and rugby when they attended an NHL
hockey game of the New York Islanders.
In April we “opened” our first bonded warehouse in the
USA. Warehouse...? It is actually a caged area in our
Newark branch where we are going to store bonded goods
for one of our liquor customers. Because of strict
regulations, it took us a couple of months to get approval
but we are proud to be able to offer this service to our
customers.
We are extremely happy with what we have achieved last
year; good growth, another new standalone warehouse,
plenty of new motivated team members, etc. It is important
that we keep the momentum going i.e. continue to gain
new supply chain customers and please our current
customers every day. With everything we do, we must keep
Mainfreight’s two unshakeable beliefs in the back of our
mind.
One of the lessons learned during the recent Branch
Managers’ conference is that we have to “control our
destiny”. We are a network business, we know very well
what our “ideal customer profile” is and in the last year we
have proven to be able to gain these customers and work
closely together with them to create a win-win situation for
both parties. Our culture makes the difference and enables
us to increase our market share. We are looking forward to
further successfully expanding our young Logistics division.
The team at the hockey game
(L-R:) Peter Kruszewski, Dries Pinoy, Jose Melendez, Moises Rodriguez, Stephen Cacnio, Jules Branswyck, Hamish Bradley, Katy Geng
(not pictured: Andrew Robinson)
Bonded area in our Newark warehouse.
46 MAINFREIGHT TEAM REVIEW // JULY 2018

Technology – Kevin Drinkwater
40-Year Supplier Legends
I
was lucky enough to join
Mainfreight in 1986, just after we
began our 9th year, and to be still
here after 32 years to celebrate our
40th anniversary has been an
incredible privilege. Back in 1986, we
had fewer than 100 team members
and had just opened our 5th branch, in
Hamilton. Today we have over 7,500
team members and 247 branches
located all over the world.
One of the interesting things about
our 40-year journey is that we have
several suppliers who have been with
us since the beginning. They include
Auckland Forktruck Hire, who supply
forklifts; Westpac, who are our
transactional bankers in New Zealand
(and Australia) as well as one of our
global funding bankers; Mike Henry,
our insurance brokers; and SPARK,
who provide all our telecommunication
services in New Zealand. I have been
lucky enough to have been involved
with all of these companies during my
various roles in Mainfreight.
In the case of Auckland Forktruck, we
are still dealing with the founders of
the company, Bryan King and Ian
Mawkes, and they have done an
incredible job over the years keeping
up with our rapid growth and intense
utilisation of their machines.
Murray Calder has been our insurance
broker since the beginning, with
Mainfreight following him through
several companies, until he became
one of the founders of Mike Henry
Insurance Brokers. He has made sure
we have received the best value for
our insurance dollar since we started.
With Westpac and SPARK (formerly
Telecom NZ) we have seen many,
many people come and go during the
40 years, (they have had more
restructures than we care to count),
but we have stayed loyal to each other
through thick and thin.
This longevity has provided some
great advantages, on both sides –
most of all being that we understand
each other’s culture and processes. As
a result, we have been able to adapt
processes and practices to ensure we
achieve the best result for each other.
One of the often forgotten advantages
of being a supplier to Mainfreight has
been our prompt payment. Right from
the beginning Bruce always wanted to
ensure that we are good corporate
citizens – one of the key components
being that we would always pay our
suppliers on time.
For many years, Westpac thought we
were a bunch of cowboys who weren’t
really going anywhere and spent too
much on entertainment! Bruce was
determined that we should have an
overdraft, however he could not
manage to convince Westpac into
giving us this facility. It should be
pointed out here that Mainfreight
hadn’t up until then, or in the
foreseeable future, actually need an
overdraft, as we had excellent
profitability and cash flow. So, one of
my first tasks in 1986 was to have
Westpac approve an overdraft facility
for us. We finally had it approved, but
I suspect we were close to losing it
when Howard Smith, Bruce’s original
partner in opening Mainfreight (not to
be confused with Carl Howard-Smith)
MAINFREIGHT TEAM REVIEW // JULY 2018 47

Mainstreet Australia – contributed by
Michael Hood and Shona Taylor
Despite this being the biggest software project ever rolled
out in Australia, outside of Mainfreight the world remained
unaware that we had made the change as there were no
significant issues on Go Live day or subsequent to April
30th.
This success can be attributed to the total support
throughout our business, from the senior management
team, which allowed us to put together and implement our
strategy, all the way through to the users at each branch.
The project and training teams from Australia and
New Zealand were the critical components in this project
along with the highly effective branch champion network
they established. The results and outstanding effort from
all involved have been rewarded with an effective and
virtually worry free transition.
That being said, it’s important to acknowledge the effort
and learnings that our New Zealand team shared with us,
from their Go Live last year. Their experience was used
wisely and allowed us to eliminate the pain points and
challenges they encountered.
Our developers Sandfield, have also been significant
players in this roll out. Their knowledge, support and
guidance has kept us on track and ensured we prioritised
and tested all aspects of the system before release.
and Director, insisted the Westpac
Credit Manager turn around so he
could sign the bank’s documentation
on his back! Since that point Westpac
has been very supportive of
Mainfreight’s growth in New Zealand
and around the world!
Our path with SPARK has seen many
evolutions in their business as it has
moved from a government
department, to a listed company that
is very focused on the customer and
provides extremely high quality
technology. We have had many firsts
with SPARK over the years, including
being their first external customer on
their Netway X25 data network in
1988 and a world first in sending data
over a trunked Radio Telephone
network in 1993. Telecommunications
and the services offered by SPARK
have improved substantially over the
intervening years. They have moved
from a situation where it could take
months to have a standard telephone
or data line connected, to a normal
install time of between 4 and 6 weeks
– sometimes it can be much quicker.
The time it takes for SPARK to
provide circuits to us are the best we
get from any of our
telecommunications providers globally.
We were especially proud that SPARK
saw fit to celebrate our 40th
anniversary and partnership by placing
a full page advertisement in our
national newspaper – The
New Zealand Herald.
A final thought for you, on our 40th
anniversary, is the story of our clocks.
It is one of my favourite stories of the
vision and 100-year philosophy that
Bruce has enshrined in Mainfreight.
Many of you will have noticed the 8
clocks in the reception of most of our
branches. Each clock has a plaque,
below it, showing a unique location
and the current time at that location.
One clock is for the local city, with the
other 7 showing strategic locations
around the world eg Sydney, New
York, London. Bruce proposed this
concept at one of our early branch
manager meetings – circa 1991.
When he told the managers (we only
had about 10 branches, all in
New Zealand) he wanted them all to
buy 8 identical clocks, hang them in
reception, in the manner described
above, they were a bit stunned by this
concept. One finally asked “why would
we want to do this?” and Bruce replied
– “Because Mainfreight is going to the
world and I want everyone to be
thinking about it!”
Mainstreet – Australia Go Live
By the time you read this Mainfreight Australia will be
live on Mainstreet. It has been another intense effort
by the Trans-Tasman team to get us to this stage.
The Technology has been proven, and improved, in
New Zealand over the last 12 months and the changes
for Australia have been completed and tested. The key
requirement now is that all the training has been
effective and the Team make it hum. More from
Mike Hood below.
Cyber Security – Training Ramp Up
Many of our team will have been subject to Cyber Security
training over the past months as we increase the emphasis
on educating our team as to what poses a risk. The
Mainfreight Board of Directors and Executive are
committed to ensuring that our team has the best possible
chance of detecting potential threats. This will help us all at
work and at home.
Please make sure you partake fully in any training that is
requested of you. As always you are our best line of
defence.
48 MAINFREIGHT TEAM REVIEW // JULY 2018

Mainstreet now provides Australia, New Zealand and USA
domestic businesses with a stable platform which is both
flexible and agile. The knowledge which has been
transferred to our teams will continue to grow. Our intention
moving forward is to work with our business to continually
improve this product. Key to this is communication, keeping
the momentum alive and to question and share our
learnings.
Finally it’s important that we recognize the outstanding
effort from our trainers and branches, many of whom spent
weeks away from their families. You have all worked
tirelessly to learn Mainstreet from the inside out, and to
ensure that your processes have been thoroughly tested
and trailed to account for all scenarios. This preparation
and involvement is no doubt what made this rollout a
success, be proud of what you have achieved.
With thanks and appreciation, we would like to sign this off
with our first NPS (Net Promoter Score) response from the
business. Long may this continue.
A shot from the “war room” on go-live day
IT Team Graduates
Australia – contributed
by Bruno Marra
With four graduates joining the
Australian IT Team since December,
an IT Graduate program has been
implemented to assist new IT
graduate team members learn
different aspects of Mainfreight IT
and integrate with the team. This
program works in conjunction with
the Mainfreight Graduate Program.
New IT graduates are ‘buddied’ with
an IT Team member. Graduates are
exposed to applications,
infrastructure, help desk services
and more. This may be viewed as
a ‘fast track’ continuous learning
program to be able to better provide
support to Mainfreight sooner. In
particular as Mainstreet is preparing
to go live, and with four experienced
IT team members dedicated to
Mainstreet over a six week period
from ‘Go Live’, it is important that the
graduates are exposed to a variety
of IT tasks.
IT Team Graduates – Melbourne
L-R: Justin Ventura, Anthony Venuto, Aditya Hooda – based at Tullamarine
IT Team Graduate – Sydney. Matthew Murphy – based at Prestons
MAINFREIGHT TEAM REVIEW // JULY 2018 49

The New Device for Logistics
Australia, New Zealand and
The Americas! – contributed by
Amelia Camp and Bharat Kesry
A big thank you to our team who helped out with the
trials of selecting a new device for our Logistics
operations that run MIMS. We are excited that, based
on your feedback and the analysis by our leadership
team, the call has been made to use the Honeywell
CT60 RF device.
This is going to be a great change to our business as;
•
The new device has a bigger screen, is easier to
use and will help our teams to be more efficient.
•
It allows us to introduce a redesign of our screens
to what we now call MIMS Plus, which shows all
the data that you have now, and more, but is a
fresher and easier to use style.
•
It will allow us to integrate our VOICE picking and
scanning technologies into the one device, which
will be a huge timesaver ie if you’re picking and
need to undertake a transfer you can complete this
without swapping to another device.
Our teams are working on implementation plans and
expect to begin the roll out of the new devices to your
branches in July 2018.
European Website Migration – contributed by Brett Horgan & Chow-Ling Chong
After our European branches
rebranded to Mainfreight in 2016, the
team there saw that it was time to
migrate our many European websites
into our global www.mainfreight.com
site. This move comes with a number
of technical advantages but there was
a significant challenge to overcome...
It was vital that we retain our online
position within the European market
where the speed of webpages is a
key factor. But www.mainfreight.com
was hosted in New Zealand and the
time it takes for the signal to travel to
the other side of the world made it
slower than local competitors.
We chose a CDN (Content Delivery
Network) solution to put our site
physically closer to our customers
by serving up copies from over 300
servers around the world, improving
speed for customers worldwide.
We are very proud that the migration
of our first websites – Germany,
Russia, Ukraine, Romania and Poland
are complete. The migration has
already given positive results and
increased traffic. We’ve taken on the
challenge to complete the project with
the sites of The Netherlands, Belgium
and France migrating by mid-2018!
50 MAINFREIGHT TEAM REVIEW // JULY 2018

Group Training & Development – Martin Devereux
M
arch 6, 2018 marked the
occasion of our 40th
birthday and an opportunity
for us to acknowledge we have come
a long way from our humble
beginnings at 135 Morrin Road,
Panmure. From two men, one truck
and a water blaster we have grown
into a publicly listed company with
over 7,500 men and women spanning
22 countries, 247 branches and
potentially a couple more water
blasters.
It is difficult to capture in one or two
sentences the origins of our success
and story to date but three words do
a reasonable job; Ready, Fire, Aim.
With these three words in mind,
Mainfreight’s training presence began
in earnest in 1995, led by Christine
Meyer who was the sole person
responsible for HR, training and
auditing. Debi Fitzpatrick and Rachel
Hustler soon joined Christine, and our
first Training Team started in Auckland
in 1998.
In the early days our training team
‘aimed’ at auditing domestic branch
quality, conducting domestic systems
training on our space-aged MS-DOS
computer system “Reality”, and also
introducing new team members to
other branches in the business so
they could grasp our size and scope.
In addition, the team delivered
Customer Services training and Team
Leader training to develop our people.
Now, some twenty-three years on, our
training team has become five training
teams operating training centres in
various guises across New Zealand,
Australia, Asia, Europe and the United
States. In these centres, and in your
branches, our teams conduct training
across all systems and across all parts
of our business. Likewise audits are
conducted in all regions with the audit
programme tailored to the business
and also to the region.
Similarly our non-systems training
offering has extended to all parts of
the business, all regions and on topics
including Health & Safety, Sales,
Leadership, Recruitment, Easy to Deal
With and numerous other areas
relevant to our team, our business
and our customers.
In this time not only has the
geographic coverage of our training
presence grown but the manner in
which we provide commercial support
to our business has evolved due to the
ever-changing climate in which we
operate. Whilst every training team is
in a different state of maturity, they all
work closely with the business to
ensure each region is well supported.
In the ‘Ready’ phase of original
training, the focus was to teach people
the right way of doing things, to audit
how well we followed our quality
manuals and to educate our team on
who they worked for.
Today our teams are almost
permanently in the ‘Fire’ phase where
we are discovering new and unique
solutions to new and unique
challenges. Whilst we continue to
audit, train, develop and find our next
generation of team members and
help to develop them, we are also
supporting the business with process
innovation (eg PAVE for Air & Ocean),
with process implementation (eg
Major Hazardous Facilities), with
helping manage the ever-changing
landscape of customer relations, or
with helping manage the increasing
level of interaction with legislative
bodies (eg WorkSafe / Safe Work).
What this means is we have incredibly
agile teams who not only understand
our culture and business but equally
they understand the fact that the
world is not standing still and the
importance to help our business to
continue innovating and evolving.
If you get the opportunity to visit our
Training Teams please take the time
to ask them to take you through some
of the projects they work on each and
every day. You will be surprised as to
what they do.
Despite the enormous time investment
into the Mainstreet project across
Australia and New Zealand, the
Our team of PAVE trainers (L-R:) Jennine Cosgrave, Alice Colenbrander, Ange Quedley
Owens Logistics Branch Managers
Nikita Swarts (Christchurch) and Jeremy
Williams (Auckland) with the Major Hazardous
Facility submission for WorkSafe NZ
Delivering the Submission!
(L-R:) Andrew Sesani, Andrew Maxwell, Nikita
Swarts, Jodi McLaren and Courtney Bould
MAINFREIGHT TEAM REVIEW // JULY 2018 51