Mainfreight – Team Newsletter December 2018

MAINFREIGHT TEAM REVIEW
NEWSLETTER DECEMBER 2018

Managing Director’s Comment
W
elcome to our end-of-year
newsletter, prepared for
our team and shared with
our customers and shareholders.
We trust that the festive season
has begun well for you and the
pre-Christmas business environment
has been plentiful and profitable.
Certainly, for the Mainfreight teams
around the world, we have seen good
increases in freight volume which our
people have been working incredibly
hard to deliver.
The lead into this period has also
been exciting. Our financial results for
the half year to 30 September 2019
have been released to the market and
our teams (full details available at
www.mainfreight.com Investor-Centre.)
Our revenue grew a very satisfying
17% to NZ$1.43 billion, EBITDA
grew 22% to NZ$108.3 million, and
our net surplus is up 30% to NZ$55.9
million. Some would suggest a better
than adequate performance – and for
us, the significant fact is that we have
seen improvement across our
business units in all 22 countries.
Strong revenue growth from
consistently improving our service
quality, and driving our network
strategy is beginning to bear fruit.
By no means should we lose sight of
the opportunities that are still there to
be taken, but this result does give an
insight as to what is possible for us
when our efforts are aligned.
Our competitive advantage has always
been, and will always be, our people.
With ongoing growth aspirations it is
obvious we need to retain and
promote our team, and we will have a
need to recruit more to join the
Mainfreight family.
Our culture is the glue that provides
an environment for our people to excel
on behalf of the business, and
importantly, for our customers.
Throughout this newsletter, you will
read many references to our culture
and our “Three Pillars” which give
some guidance to our cultural beliefs
and the way in which we do things
around here. Missing in some areas,
despite this rhetoric, is a sincere belief
that it is the small things that make
the difference for our people. Too
many of our new sites are still missing
the details that matter in their build
programmes, and we encourage more
thought at the planning stage.
Our facilities must be immaculate, with
features that would benefit any home;
high quality toilet and shower areas,
and great cafeterias serving wonderful
healthy food; open plan work spaces,
noticeboards where our profits,
statistics, and PAT meeting minutes
are available for all to view and
understand; a work environment that
is inclusive, with no “them and us”
attitudes; responsibility shared and
decision-making available for all;
salaries that are neither at minimum
nor living wage levels but well above,
in order to reward our people for their
hard work, dedication, intelligence,
passion and loyalty. Likewise the
same for our owner drivers.
In a world with unemployment levels
at record lows, attracting and retaining
our people is key to our success.
We would like all 7,887 members of
our team to feel valued and look to us
for a satisfying career, not just a job.
The way we look after every individual
will reflect in our performance, and
ultimately will determine if we are
good enough or not.
As we head into this festive season,
where family and friends are of utmost
importance, please let us all reflect on
whether we have laid the very best
foundation for us all to create magic
moments in our 100-year journey.
As noted in Carl George’s contribution,
it just takes each one of us to “always
do the right thing”; no shortcuts, no
taking each other for granted. We
have something very special in this
business – let’s back ourselves to fulfil
the potential that we have.
Thank you to each and every one of
you for your efforts this year. The
financial results speak volumes. More
importantly, the future we can create
from the opportunities that are ahead
of us will be even more special.
Ka kite from NZ
PS. Did you know we have now
opened our first branch in Malaysia?
This becomes our 23rd country and
continues our strategy of growing and
intensifying our network. Please
reach out to all our customers in
search of Malaysian imports and
exports to support our new team.
Magazine Directory
Europe ......................3
Australia ...................11
New Zealand ...............25
Asia .........................40
Americas ...................47
Technology .................55
Training & Development ...58
Bereavements ..............63
Service Achievements ......64
Long Service Legends ......65
Photoboard ............... 67
Feedback ...................69
Cover photo: The site of our new Mainfreight Mt Maunganui facility

Europe – Ben Fitts
C
ompliments of the season
team; it’s been yet another
busy year for Mainfreight
Europe. We have taken three big
steps toward creating a more
intensive branch network that’s
capable of delivering much improved
service quality and results.
Our new Logistics branch in Born
commenced operation in April, Ghent
Forwarding branch in June and by the
end of the year we will have
welcomed our first customer into our
new Logistics facility in Zaltbommel.
Thank you to the teams that have
been involved in the start-up of these
branches. They are big projects and
many long hours have been spent
preparing for and executing these
moves, and dealing with the unique
challenges that each has presented.
It has taken a true team effort with
lots of personal sacrifice to get these
operations underway, and it’s
heartening to see just how far our
teams from around Europe were
willing to go to ensure that their team
mates in these new locations got the
help that they needed to get their
operations underway and keep our
customers happy. The team spirit is
alive and well without doubt.
The coming weeks and months now
provide the opportunity to bring these
branches into profit and start
generating the results we know are
possible as a result of these network
developments.
Despite the additional costs
associated with the new facilities, our
results overall continue to improve.
Forwarding particularly is moving
ahead quickly and bearing the fruit of
an increased focus on quality and
sales. Logistics continues to
introduce new customers that feed
the network and will end the year with
two wonderful new branches,
providing capacity for further growth.
The Air & Ocean business, with both
an expanding and intensifying
network, has now become a real and
consistent contributor to the European
results.
We are achieving reasonable sales
growth at 12% overall, however our
self-expectations are high in this area
and we are capable of better. We must
bolster our sales teams to reflect the
size of the markets we are in,
understand clearly who our target
customers are and why they are a
good fit. Now is the time to be
investing in a larger sales team to
continue momentum over the coming
twelve months. Please make this a
priority.
Hand in hand with sales growth
comes operational quality. With
exceptional quality, growth will
continue and profit will improve.
Every branch has KPI’s to measure
operational performance; live by these
and use them to drive quality
improvement. With many customers
now using multiple services the impact
of poor quality can reach far wider
than a single branch, division or region.
Five things to focus on next year:
1. Increase sales team numbers in
branches where we are under-
represented, and let’s get those
call numbers up!
2. Pick up the phone, don’t hide
behind email, this just creates
more email.
3. Quality – use KPI’s to measure
and drive performance.
4. Walk the floor and talk to your
team; be present in your
operations every day.
5. P.A.T. meetings, the actions agreed
in these meetings will generate
momentum in your branch.
Team, thank you for your energy and commitment, so much has been achieved
this year, we are building something very special here. Enjoy your break if you
are taking one, relax, enjoy the company of family and friends, and we look
forward to another exciting year ahead! Merry Christmas!
EUROPE
Bridge to Bridge / Dam Tot DamLoop – Well done team!
L-R: Joop, Rob, Sander, Jennifer, Rob, Frans, Frederik, Angelique, Ivo,
Dick, Hans, Ceryl, Sebastiaan, Emy-Mihail
Running Season!
It is not a secret that our teams are sportive and like to run for fun or charity. This season we have seen teams taking part
in running events like the annual “bridge to bridge” run, where this time it was a challenge to finish as it was raining cats
and dogs. The Russian “Zabeg” event in St. Petersburg
on the other hand had excellent weather.
Zabeg Event L-R: Alexander Vlasov, Andrey Ilyin, Natalia Satir,
Konstantin Gichin, Denis Scherbakov, Alexander Karamyshev
MAINFREIGHT TEAM REVIEW // DECEMBER 2018 3

L-R: Mateusz Paziewski, Patrycja Bor, Łukasz Kaczmarek,
Agnieszka Brymerska, Piotr Skipor, Adam Romejko
Back row L-R: Jeroen Geerdink, Lucy Partridge, Niels Stadthouders, Remy
Rosendahl, Mitchell Lagendijk, Wesley Banis, Stijn Vliegen, Ramon van Hek
Front row L-R: Laura Zenebergh, Aline Draps, Catalina Munteanu, Jasper
Plugge, Arnold Bierma, Georgina Shelton-Agar, Robert Waasdorp
Our Polish team took part in a charity
run which raised over EU€400,000.
Joint effort and the spirit of healthy
competition yielded great results to
the team and gave them the needed
energy boost to face new challenges.
And finally, three Mainfreight Air &
Ocean branches, Amsterdam, Brussels
and Rotterdam, combined their
strength to defeat all 25 obstacles in
the 10 KM Obstacle Harbor Run in
Rotterdam. All 14 team members
finished within time and celebrated
this well-deserved achievement.
Well done to everyone who took part
in these various events – it’s great to
see your energy and enthusiasm!
Air & Ocean Europe – Jason Braid
W
hat an exciting year it’s
been for our Air & Ocean
business, and whilst not
everything has always gone as
planned, the important thing is that
we’ve learnt from these outcomes and
as such, we continue to take big
strides forward as a business; well
done!
In September, we celebrated the one
year anniversary of our Milan, Italy
branch. We’re extremely proud of what
our team has managed to achieve
there. Not only are they already
bringing positive results to our
business, but in conjunction with
London, these two branches have
shown how to successfully establish
ourselves in new markets. This gives
us great confidence as we look for
additional opportunities to open new
branches in new countries.
With this being said, we’re happy to
announce that in December we will
finally open our second German
branch in the city of Hamburg. Our
new Hamburg branch will be an ocean
freight branch situated in what is the
third largest port of Europe. Once
we’ve established ourselves here, we
will quickly begin looking to the
Munich area as the location for our
next German branch.
These markets we’re located in here
in Europe bring endless opportunities,
and whilst we’ve once again seen
good growth this year, it’s safe to say
that we can still do better. We need
sales reps that have a hunger for
gaining new business and that are
excited to take on the old guard in
‘their own back yard’. Sales should not
be abdicated back to our sales reps
alone however, and if we’re to reach
the lofty goals we’ve set ourselves, we
must all take responsibility for what is
such an important part of our
business.
Once again, we’ve put a real emphasis
this year on ensuring that developing
the Mainfreight culture takes
precedence. Over 50% of our Air &
Ocean team have now been on
induction courses and it’s great to see
these learnings being put into practice
back in our branches. You should all
be very proud of the positive
difference you’re making to our
business. This focus on training and
development, and ensuring we are the
best at what we do, will only continue
as we head into the New Year. Please
make sure that these learnings
continue to be put into action, and that
we keep striving for improvement in all
that we do.
As we develop our business, it’s great
to see the stronger relationships
developing around the world. Time
differences and distances between
our branches don’t always make this
easy, but it’s crucial that we continue
to work as one. The strength of this
and the improvements being made
have never been more clear; over
80% of all of our business into and or
out of Europe, now either originates,
or ends, in one of the 23 countries
we’re located in as Mainfreight.
As we look ahead to 2019, there’s no
need for drastic changes, rather we
just need to continue to refine what
we’ve already been working on and
ensure we do so at pace. We’re a very
different and much improved business
than what we were just a couple of
years ago. What we’re doing is
working!
Team, we can’t thank you enough for the hard work you put in each and every
day, you’re building something very special here in Europe. Whilst there is still a
lot to do, please don’t forget to look up from time to time and celebrate the many
successes taking place on this exciting journey. Thank you again and wishing
you and your families all the best over the upcoming Christmas holidays.
4 MAINFREIGHT TEAM REVIEW // DECEMBER 2018

Celebrating 1st
Anniversary – Milan
In September we celebrated our 1st
year anniversary of our branch in
Milan. It’s been a whirlwind for our
team in Milan and 1 year has flashed
by! A branch that started last year with
4 team members, is now a team with
7 talents. This year we booked great
successes and we are proud to say
that “passion and knowledge are the
keys to success to assure our
customers of competitive solutions for
all areas of the world”. We celebrated
this day as a family with cake and
home-made food and of course pasta!
French Focus – contributed by Jake Pascoe
Mainfreight Air & Ocean has a vision
to become one global team with a
network that can’t be matched by our
competitors around the world. With
sales in our Air & Ocean business
being such a critical piece to this,
working together in creating global
opportunities and focusing on the
right customers is one of our main
goals!
In June we ran a “Fire Drill” marketing
campaign as a global team, with the
focus on customers who move goods
in and out of France. With France
being one of Europe’s biggest
countries and historically an economic
power house sitting at the 6th largest
global Economy, it holds a lot of
potential for us as Mainfreight. It was
exciting to get the focus completely
turned on us in France for two weeks
and we certainly loved the attention!
The collaboration and effort put into
this from all of our teams around the
world was fantastic, and it was great
to see the themed events and
planning that our other regions used
as part of their focus.
•
The team in the Lower South
Island of New Zealand had a
spirited French Themed afternoon
which included a full Crêpe station
set up and enjoyed by all!
•
The Sydney team came through
with pics of an office that had
been themed to match the Tour
Eiffel.
•
Our Shanghai brothers and sisters
went out hunting through the
supermarkets looking for all
French Themed products to get as
many sales leads as possible.
•
And the team throughout the 50
States came up with creative ways
to enjoy French food, while
exchanging it for sales leads.
The results continue to come in and we
have seen some nice accounts gained,
especially from our team in Asia. Our
focus will remain on France for a little
while yet to try and get the most out
of all the effort that has been put in
and we hope to see our collaboration
throughout Air & Ocean globally
continue to grow!
L-R: Marco Scarantino,Giulia Colombo, Giorgio Mongeri, Loris Parise,
Emanuela Tedoldi, Cristian Milardi, Valeria Ratti
L-R: Joel Pereira & Shannon Hegan, Air &
Ocean Auckland, celebrate with Le Tricolore
My Mainfreight Story – by Charlotte Egrix
I started at Mainfreight this September as new Branch Manager of
Brussels and so far so good! In the first couple of weeks I travelled to
pretty much every branch in Belgium and the Netherlands, meeting our
lovely teams and receiving multiple buckets of apples as welcome gifts
along the way. I have now mastered the art of baking apple crumble.
Attending the Zwijnaarde Forwarding branch opening during week one,
at which Maori culture was demonstrated, was a pretty cool way to kick
things off. You can’t beat learning how to do a Haka on your first week
at a new job!
It’s early days for me in my role as branch manager, but I can confirm
that every day is unique and brings its own challenges. Each day is
different and unpredictable, even when you think you have a ’’normal’’
day ahead. It’s exciting to tackle these situations with our team and find
ways of improving processes so that we can grow. Our branch has a lot
of potential and I am dead excited to be part of its journey!
Team Brussels (L-R): Charlotte Egrix, Katrien Baes,
Laura Zenebergh, Aline Draps, Catalina Munteanu,
Elke Loockx, Rita Rassalle (missing Christine Tisson)
MAINFREIGHT TEAM REVIEW // DECEMBER 2018 5

Lunch in Poland with Piotr Dejtrowski –
contributed by Jake Pascoe
My sales trips to Poland with the team
are always a destination I enjoy,
however my last visit was something
special! As well as seeing some
fantastic customers, I was met with
some of the best hospitality which
reflects what the Mainfreight Culture
is all about.
When travelling around Europe, and
especially when you start to get into
the depths and back corners of these
lovely European nations, sometimes
the food isn’t always, let’s just say,
easy to deal with. However, on this
sunny autumn day in Poznań, Poland
(about 3 hours west of Warsaw) as we
were just leaving one customer and
rushing to our next appointment. As I
often do, I asked what the plan was
for lunch. Just as I was preparing for
the answer to be some three day old
sandwich from a Polish truck stop, out
of the back comes this beautifully
packaged lunch bag!
“Well Mate, (a word Piotr has learnt
from his Kiwi colleagues and uses in
all of his English sentences), my wife
has prepared something special for
you”. A little thrown and certainly
surprised, I opened what felt like was
a birthday present at the time, to find
the contents of the bag included an
amazingly presented Chicken salad,
two organic non-sugar muffins and a
cold pressed juice!!
Piotr and his wife Kasia follow a
healthy lifestyle, and I was lucky
enough to get a taste of it for the day!
There is no doubt, it was 1000x better
than anything else I could have found
myself eating, but more importantly I
think this highlights the fantastic
culture that is alive and well in Poznań,
and I certainly felt a part of the Family
on that day.
European Logistics – Liane Philipsen
‘K
eep it simple’ is the theme
for Logistics Europe this
year.
This theme relates to the way of
working with our brothers and sisters,
our existing customers and
implementations for new customers.
In the past six months we have been
able to put the theme into practice
during several implementations of new
buildings and new customers. The
growth of Logistics in Europe is a
positive sign of customers
acknowledging the value of
collaborating with Mainfreight; we
offer them the combination of keeping
things simple and our Continuous
Improvement approach. John Deere
for instance is already a customer for
20 years and this year Mainfreight
receives for the 10th year in a row the
Achieving Excellence award. With that
achievement we put ourselves on a
very exclusive list of companies that
are in the 10th year Hall of Fame of
John Deere globally.
Our team members are the gems of
our business and the team is crucial to
support our growth. It is great to see
that team members of different
branches support each other even if
this means being weeks away from
home due to the distance between
the branches. A big thanks for that!
Next to the new buildings in Born and
Zaltbommel we are also growing within
our existing warehouse in Romania. We
implemented a new FMCG customer
for whom we cover the complete
supply chain. Great achievement from
the team since the implementation
time was only two months.
Let’s also not forget our IT guys that
show in practice the true meaning of
delighting our customers.
In the next six months Logistics
Europe will be focusing on growing
the team, increasing our efficiency
while we stand by our high quality
standards.
Wish you all the best for the New Year, enjoy a great time with your family
and let’s start dreaming about that white Christmas!
Piotr and wife Kasia prepping the lunch box!
We are Serving Meals @ Logistics
Facilities
As we value spending time together as a family, this
includes eating together. We are now selling meals in
our ‘s-Heerenberg Meiland and Ans warehouses. Our
own Canteen Team prepare home-made soup and fresh
prepared sandwiches. Our team members who work in
Meiland and Ans can take the opportunity to get lunch
all together and to get to know one another as most
stories are shared during lunch time. At this moment we
are serving over 150 meals. For the Ans warehouse, this
is an interim measure, with a fully operational canteen
including kitchen to follow soon.
Team Meiland grabbing lunch together
6 MAINFREIGHT TEAM REVIEW // DECEMBER 2018

First Pallets at our Brand New
Logistics Facility at Zaltbommel (NL)
Back in March we started construction of our 25,000
square meter distribution center in Zaltbommel
(The Netherlands), located beside the highway A2.
The opening of this new facility will be in 3 phases.
At this moment our team is making all necessary
preparations to have the first pallets arrive mid November.
In December the area for dangerous goods will
be operational and finally the office area will be completed
by March 2019. These are really exciting times for the
team and we wish them good luck!
Some facts & figures:
•
25,000 sqm warehouse
•
5,000 sqm storage for dangerous goods
•
1,100 sqm office
•
37 dock doors
•
Shared canteen
Logistics Cooperation Born
Implementation of our new customer
in Born took place recently, with our
team preparing everything down to
the smallest detail. Quality of this
preparation was very high!
A lot of the processes were new for
our Born team, therefore team
members from Logistics
‘s-Heerenberg, experienced in these
processes and our WMS, were
present in Born during this period for
support. The first days and weeks
were of very good quality and above
the expectations. It almost was too
good to be true ... and it was.
As with every implementation, there
are challenges. In Born we were faced
with a backlog of international
outbound orders. Despite all efforts of
the combined Born and ‘sHeerenberg
team we were not able to work our
way through this backlog. We needed
support, a lot of support.
Our brothers and sisters from other
European Logistics branches stood up
and showed what “Family” is all about.
From all over Europe, team members
came over to get this done. Especially
our biggest Logistics branch in
‘s-Heerenberg managed to send a
huge team to Born. We are aware that
the teams that stayed behind needed
to work harder to free up and send a
big part of their team to Born. As a big
thank you to the logistic team in
‘s-Heerenberg, team members were
treated with 70 “vlaaien”, a specialty
sweet flan of the Limburg/Born area.
European Forwarding & Transport – Frans Zuidgeest
O
ur half year financial results
reflect all the efforts that you
our Team have put into
making our business stronger. We see
significant growth in revenue and even
more in profit. Thank you!
In September we have officially
opened our two new Belgium
branches in Genk and Zwijnaarde
(Ghent). The team moved into the last
one only at the beginning of July. A lot
of work has gone into the move and
the start up. A large number of new
team members are onboarded in our
new facility; welcome to you all. We
are still in the midst of the process,
but starting to see the expected
improvements. A real team effort,
including support from our branches in
France and The Netherlands.
With available capacity in the market,
increased time window deliveries and
congestion on the road and in our
networks, it requires creativity and
discipline to ensure high quality
deliveries. Analysing issues and
always looking for improvements, will
increase our service and margin. KPI’s
are crucial in this process. Make sure
that you all understand the
performance indicators for your team
and set targets to improve them. Soon
more tools will become available; now
the first version of the data warehouse
is ready.
Protect and improve our gross margin
by cost awareness. Costs are
increasing heavily, for example road
tax increase in Germany up to 60%
Meiland Logistics team enjoying their “thank you” gift!
MAINFREIGHT TEAM REVIEW // DECEMBER 2018 7

per kilometre. Having our own
transport fleet allows us to benefit
from the current market situation, make
sure that we use it in its optimal way.
By supporting our teams in improving
their performance, we will launch a
new customer service training and
further empower the teams on the
cross dock. Improving communication
towards customers, clear expectations
and improved utilisation of our line
hauls are the main objectives. We will
invest further in sales team members,
as from 2020 those team members
will only be grown and promoted from
within.
The exciting times will continue after
Christmas, for next year we will
experience the outcome of the Brexit
negotiations and the European
mobility package guidelines. Just two
external factors that will have
opportunities for our business.
Enjoy the holidays, especially time with your family
and friends and let’s look after each other!
Important to remember:
Measurement and Discipline!
•
Concentrate on the facts, involve
our customers.
•
Availability of status codes will reduce
the number of inquiries we get.
•
Mainfreight freight first, one day
missed = next day priority.
•
Measure, report and evaluate KPI’s:
it is about the actions we take.
•
Sales calls targets and focus on
regions / line-hauls.
Don’t forget to share successes, have
fun and meet each other, look at the
freight at the cross dock. You will be
surprised by what you can learn.
Double Branch Opening for Forwarding Belgium
“Ready Fire Aim?” Yes! Of course our team can organise
two branch openings over two days! Team Training &
Development Europe helped organize the branch openings
in Genk and Ghent Belgium.
“An enduring company is built by many good people, not
a few”. This value really nailed our event journey! We had a
lot of help from our marketing team and team members
from both branches, and even from other branches. We had
fun and we had some big challenges to tackle, looking back
now we can say we were each other’s safety net, making
sure no one fell. A big thank you goes out to all who helped
and celebrated together.
Each opening had a theme; for Genk it was ‘local
sustainability’; for Ghent Zwijnaarde it was ‘grow together’,
and at both openings we highlighted the fusion of NZ and
local Belgian culture. At the events, the teams celebrated
their milestone openings with our customers and team
members alike. The investments of these new buildings are
for them and because of them. We invited guest speakers
like the mayor of Genk, Wim Dries, and Deputy Prime
Minister, Alexander De Croo.
At both events we had New Zealand traditions such as a
powhiri to welcome everyone into the branch, then an
interactive haka performance where everyone had a lot of
fun learning the haka and we discovered some real dance
talents in our teams!
No one in our team ever had organized such events, but
that would not hold us back! As our Three Pillars say
“education is optional, learning is compulsory”. Together we
have tackled the challenges, we’ve learned so much on our
way and we are happy to share it with all of you when you
organize your event!
Genk
Zwijnaarde/Ghent
Rock reveal at Genk
L-R: Maarten Vannoppen, Ben Fitts, Don Braid
Frederik Gielis accepts the challege at the Ghent PowhiriTeam and guests learn to perform a traditional Haka
8 MAINFREIGHT TEAM REVIEW // DECEMBER 2018

Family Days – Romania and Genk
During the summer, Mainfreight Romania organised a
Family Day and for a couple of hours we all became one
big blue family. We had lunch together and we had the
chance to show our work site to our children: the
warehouse, the trucks and the office area. Also for the kids
we organized a playground and had some small contests
with rewards for the winners. Almost 270 persons (adults
and children) participated to our event and it has been a
great opportunity to spend time together!
After our Grand Opening in Genk on 25th September, it
was time to show our families our brand new building. On
this beautiful Saturday afternoon our offices and cross
dock were available for a visit to our team members and
families. Of course we do it the Mainfreight way and
prepared heaps of fun things to entertain everyone!
For our children there was a bouncy castle and a kids
corner with everything included, even a face painter to
supply kids colourful noses. An arcade room with activities
such as four F1 race simulators, soccer tables and air
hockey tables was very popular.
And after these activities, we were all hungry! A food truck
and bar served us delicious meals, drinks and ice creams!
This is a great opportunity to be together as one family and
is the perfect formula for a Mainfreight Day!
Karolien Orlandini, with her daughter
Lauren Moszinski
Say Hello to our New Team Members!
In September we welcomed 10 new team members in Genk. Our new facility has lots of green zones and our new sheep
are now hard at work maintaining these areas in a way that supports a clean, safe and healthy environment. Along with our
existing Bee Hotel this is another example of our commitment to a sustainable community.
MAINFREIGHT TEAM REVIEW // DECEMBER 2018 9

Our Own Mainfreight Driver
Instructor!
It finally happened for Wygle Liebrand. It was a hell of a
ride, but after two years, eight exams, many courses and
study hours, he may call himself as the Mainfreight
instructor for drivers in ‘s-Heerenberg. In May he went on
the road with the Mainfreight lesson truck for the first time.
This truck has four approved seats and is equipped with
extra mirrors and double controls. The first two Mainfreight
drivers already took place in this brand new truck and have
done the practical part of “the new driving” training by
Wygle. A training focused on economical and defensive
driving. This new Mainfreight lesson car will be used by
Wygle one day a week to give training to all drivers.
Congratulations Wygle!
Mainfreight Road Trains
In 2005, we became one of the first companies in the
Netherlands to join a trial and evaluation project for 25,
25 meter road trains on the Dutch roads.
Recently, we updated the configuration with a rented
B-double slider trailer, which is used for distances over
200km from our cross-dock in ‘s-Heerenberg. Two
Mainfreight drivers, one at the destination and one in
‘s-Heerenberg work together to operate a shuttle service,
swapping the slider trailer between their units and providing
useful efficiencies for our customers.
The new configuration has been successful and we are
now training more drivers for the road trains and investing
in two owned (Mainfreight branded) B-double slider trailers.
The first is operational and the second will be operation in
coming months.
By the end of the financial year we hope to be operating
five road trains on Dutch roads, and we are investigating
possibilities for Germany and Belgium. If we can make a
positive business case you can meet Mainfreight road
trains in Germany and Belgium too!
Robert Geurts (Graafschap College), Ineke Eskens (Start People),
Bart Bouwmeester (Graafschap College), Andre Jansen (Graafchap
College) Frans Zuidgeest, Danielle Stiemer (Graafschap College),
Peter Nagel, Rene Bisselink, Mohammed Osman, Tonnie Abbenhuis,
Diana Bisselink (Mainfreight and also wife of Rene), Rik Ruikes,
Trudy Neijenhuis (SBB)
Rene, the Best Practice Trainer of
2018 in the Region!
Rene Bisselink recently received a well-earned award from
SBB Vocational Training and was also recognized as the
best practice trainer of 2018 within the Transport and
Logistics Sector in the region!
Rene has been training students since 2005. The students
from Graafchap College learn practical and social skills on
the work floor of Mainfreight. Rene is happily surprised with
the award, ‘’We think it’s important that students learn from
us in practice because they are the future. Many of our
former students are still working at Mainfreight, which we
are very proud of. Besides working with these young
potentials, they also keep me young’’. Congratulations Rene
and keep up the good work!
10 MAINFREIGHT TEAM REVIEW // DECEMBER 2018

Australian Group – Rodd Morgan
T
eam,
We hope you enjoy looking
through these glossy pages of
our team review – again, filled with
plenty of photos of our people and
good stories of success and
confidence.
The half year financial results are now
well behind us but they show the
momentum we carried last year has
well and truly continued. All of our
four business areas are ahead of last
year in both sales and profit. Our
strong sales growth has been
important in these results and
continues above our target of 15%.
This is the best indicator that the
quality and type of services we
provide, are highly relevant and valued
by the Australian marketplace.
That said, the lead into Christmas
places extreme pressure on our team
to move the surging freight volumes.
This is when all of the pre-season
training we have done in the quieter
months comes to the fore.
Maintaining our quality through this
period remains our key focus. This is
the period that separates our business
from others and is the time we can
harm or enhance our customers’
profitability significantly.
Whilst talking about quality, we want
to remind all in our team that quality is
not just the process of delivering our
customers’ freight on time and
undamaged, or just the presentation
of our business – it is also about how
safely we move freight through the
business to and from our customers.
We each have a huge responsibility to
ensure the safety of everybody in the
supply chain and also the general
public. Among other things, this
means that, in particular, we have to
be meticulous about the quality of our
loading and load restraint including
segregation, that we ensure all
vehicles in our control are roadworthy,
that drivers understand their
responsibilities around speeding,
fatigue and drug and alcohol use – in
summary, that we operate using work
methods that are practical and safe
for everybody and are well within the
laws of the land. A big part of our
responsibility is to ensure that our
internal document and training
management system is completely
accurate and up-to-date so that we
are certain that every single vehicle
and driver that leaves one of our
depots is operating with all necessary
requirements in every respect.
AUSTRALIA
Five Things to Do Better in 2019
1. Get Things Right the First Time. Nothing worse than
having to do things twice simply because you did not do
it right the first time.
2. Presentation. The highest standards of presentation will
always be our best asset. This includes vehicles,
buildings and most importantly ourselves.
3. Take Action. It is best to just get started on attacking
issues and tasks as nothing resolves itself on its own.
4. Play your role. Make sure that you perform your
particular role in the business well. If every member of
the team did their role properly, we would have
incredible quality.
5. Complete Projects. Too often with great intent, we start
projects with a flurry only for them to peter out before
completion. Be a person who finishes what they start.
Thanks to those team members who will be working through the Christmas and
New Year period – it is greatly appreciated. For those taking a break, please enjoy
yourself and hopefully you are able to spend time with your families.
Finally, thank you to each member of our team for your efforts that this year have
helped our business to maintain and even accelerate the momentum that we
started building last year. As Bruce says, momentum is like a sticky ball of wax
rolling down a hill – the faster it rolls the bigger it gets causing it to keep rolling
ever faster.
Merry Christmas and enjoy your hams!
MAINFREIGHT TEAM REVIEW // DECEMBER 2018 11

Australia Transport – Bryan Curtis
T
he first half of this financial year
has been challenging as we
adjusted to the large increase in
cost of running our business, with
extra new team members in
compliance, and the Mainstreet
software platform roll-out. It is
pleasing however to note that as at
the end of September we are ahead
of last year and expect the lead up to
Christmas and the New Year to be
strong.
The two biggest challenges facing our
business today are compliance/safety
and the delivery performance of our
customers’ freight across the country.
Both require an unequivocal
commitment by all of us, every minute
of every day, to ensure that we are
doing everything 100% right.
The new Chain of Responsibility (CoR)
laws came into effect 1 October 2018
and involve each and every person in
the supply chain. We play a major part
in this chain and as such must be
vigilant in every part of our business.
We have recently established a
“Control Tower“ that will monitor the
speed and fatigue for our line-haul
units across the country working
closely with our line-haul partners and
drivers to ensure we are compliant in
all facets of CoR.
Our continued focus on delivery
performance is vital to our sustained
success as we aim to achieve a 99%
DIFOT (Delivered In Full and On
Time). Good progress has been made
in recent weeks, particularly in Sydney,
as we build towards Christmas which
will ensure that our customers receive
a problem-free peak period.
Many thanks to our team across the country for your commitment, especially to
our Owner Drivers who battle through horrendous traffic to deliver or pickup our
customers’ freight day in and day out, and to the team of line-haul drivers who
ensure that our customers’ freight gets to its destination safely.
A very Merry Christmas and a Happy New Year to you and your families - Be Safe!
Things to Do Better in 2018/19
1. Continue to drive the safety message in each and every branch; we are all
individually responsible.
2. Ensure that each and every vehicle that enters or leaves our facilities is
fully compliant with CoR.
3. Continue to fine-tune our delivery performance to achieve our target. We
have always had, and will always have, a clear floor policy.
4. Remember Quality, Morale and Profit only works in that order.
5. Have fun, enjoy the fantastic people you work with. Be generous of spirit.
Sydney Metro –
contributed by
Craig Smith
With a large number of waterways in
and around Sydney we are often
restricted with the delivery points.
On this day our Owner Driver, Ray
Rgheed, was able to organise to
meet the receiver at a jetty where
delivery was successfully made,
lowering the shed down onto a boat.
In August, the Mainfreight teams
across the country held a “Mainfreight
for Farmers” day to raise funds for our
drought-stricken farmers across
Australia. In Perth, Susie Meechan
and Graham Herd donated their
bonus cheques to the cause. Below
are notes from Susie and Graham on
their reasons:
The Mainfreight profit share was
gratefully received by myself and my
family and while every bit helps in
our household, we believe the
greater need is to show the farmers
our support.
My father in-law and his family have
farming roots in regional northern
New South Wales and while they
themselves have not been greatly
affected, this is a great opportunity
to show the greater farming
community that Australia is thinking
about them. - Graham Herd
The bonus cheque is an unexpected
gift and not like your pay, which you
depend upon receiving each month.
However the timing of the email
coming out to say Mainfreight was
fundraising to do our bit for the
farmers affected by drought in
eastern Australia couldn’t have been
better. Farming is close to my heart,
and to see farmers and their stock
suffering is not a nice thing to see,
especially when it’s in our own
backyard. So what better way to
start the fundraising by donating
something that was an unexpected
gift? I just hope that my little
donation helps along the way by
providing water and feed for the
stock and to help put food on the
tables and a glimmer of hope into
the lives of the farmers and their
families who are suffering at this
time. - Susie Meechan
Ray Rgheed (right) with his happy customer
12 MAINFREIGHT TEAM REVIEW // DECEMBER 2018

Bendigo, Victoria “The City in the Bush” –
contributed by Claude Ayrton
It’s surreal to think that we have been
operating here in Bendigo for almost
12 months now. It feels like just
weeks ago that we opened our doors
to deliver the first wave of local
Bendigo freight! We were greeted
with a warm reception by the local
folk, a much awaited arrival in fact...
With nothing but a single driver and a
plain white truck we set off into the
goldfields with great ambition and a
good name to spread.
Company driver turned Operational/
Admin/Customer Service all-star, Ben
Norris joined me in late December to
set the wheels in motion. Ben has
entered the Mainfreight family with a
keen intensity to learn our ways,
demonstrating that he can handle
anything thrown in his direction. We
then welcomed Lidia (Lidz) Tonkin
across from Epping just before the
launching of Mainstreet (a god-send
to say the least). Lidz has brought
with her not only a wealth of
knowledge of our business, but an
unrivalled passion for taking on any
challenge laid out in front of her and
never settling for second best.
At this point in time we were only
servicing local Bendigo and the
surrounds - the game was about to
change. Overnight we were running
our own line-haul from Bendigo to
Swan Hill and Mildura which meant
the introduction of Night Shift
Operations Team Member Micheal
Lawry. Micheal with his 40+ years’
experience has been a welcome
addition to the team, putting his skills
to the test while ensuring the fluid
transition of freight to our on-
forwarding partners.
Shortly after, we celebrated the arrival
of Jeremy Dettmann who came on
board as an Owner Driver to service
the thriving town of Echuca. Having
established and run his own transport
business, Jez is a seasoned veteran
who brings a comprehensive
understanding of the region and the
businesses within. Not long after we
welcomed another OD to the team to
take care of our local Bendigo service
and surrounds. Graham Spedding has
been in and out of the transport
industry over the years and the siren
has once again called him back to the
lure of road.
The foundations are set and the
wheels are in motion. It has been a
challenging 10 months but we are
heading in the right direction and
feeling very positive about 2019.
Thank you to everyone who has been
involved in getting our depot up and
running - we look forward to reporting
back on the next stage of growth for
Mainfreight Bendigo.
Newcastle, New South
Wales – contributed by
Ben Keane
To say the last 6 months have been
hectic for the Mainfreight Newcastle
Team would be an understatement!
We have moved in to our new, custom-
built depot; and have had five Owner
Drivers start, along with 5 new team
members.
On the operations front we have taken
over Gosford and the remainder of the
central Coast off Sydney. This has
seen a nice increase in freight
Bendigo Team (L-R) Jeremy, Claude, Lidia, Graham (Absent: Ben & Michael)
Jeremy helps move the sound equipment
for the Forever Young Rock Choir
(80 of Bendigo’s most enthusiastic
senior citizens)
L-R: Jacqueline Braeuning, Tanya Lucas and Alyssa Pilgrim
MAINFREIGHT TEAM REVIEW // DECEMBER 2018 13

FTL – Rodney Steel
2018 has been the year of the container for the FTL Team. Our 20 bright blue
and white containers entered the network in August and have already touched
most of our Mainfreight family, with Owens, Logistics, Transport and
Chemcouriers depots all having the opportunity to load them out. All these
brands have been able to achieve great results from utilising our containers as
they can maximise the cubic and weight capabilities while still being compliant.
volumes whilst alleviating pressure on
the Sydney Team in servicing the area.
The team has also been able to set
records for revenue and margin
extraction.
The future bodes well for Mainfreight
Newcastle. We will look to add
another Melbourne run to our Epping
facility early next year whilst re-
establishing our regular Tuesday unit
to Perth to cater for our growing
demand and to fill a gap in service
offerings in the market around
Newcastle and the Hunter Valley.
Toowoomba, Queensland
– contributed by
Aaron Fuery
Welcome to Mainfreight Transport
Toowoomba, the newest branch to be
added to our ever expanding network.
Officially opening on 10th September
2018, we are delighted to finally have
a place to call home. Located on a
main arterial on the western edge of
town, we are operating from a
beautiful 1,500m2 warehouse with
drive-through access and an
abundance of hardstand.
The team currently consists of two
team members and two owner drivers
(soon to be three). While the first
weeks have had their challenges while
we find our feet, the team is thrilled to
be a part of a new branch and look
forward to the journey that awaits us.
I would also like to take this
opportunity to thank the wider team
for their support during our start up,
it’s much appreciated!
Mainfreight Newcastle Depot
Day 1- Toowoomba’s first linehaul unit
Albury, New South
Wales – Riki Tipene
Never did we think, we would be
packing export containers in Albury,
but here we are. First one packed
today bound for the USA.
14 MAINFREIGHT TEAM REVIEW // DECEMBER 2018

For FTL, the addition of our own containers enables us to
commit to greater rail volumes from the depots and our
customers. In a standard week in 2017 we would move an
average of 5 containers. Fast forward to this year and we
now move an average of 17 containers per week. We have
managed to nearly triple our capacity and we have only had
the containers since August!
It’s not only rail that is keeping us busy; we have been
working on lots of projects, from moving trams around
Australia, to a warehouse move of 50 x B-Doubles. Our
general road movements are increasing too.
Looking forward to the New Year ahead; all we can say is
‘Bring it on!’
FTL Western Australia – Paul Read
Over the last 18 months, FTL in
Western Australia has been
successful in winning a number of
projects in transporting ‘polypipe’ to
mine sites that can be located in the
middle of outback Australia. The
lengths of the pipe vary from 12m
long to 21m long. Extendable trailers
are needed for pipe longer than 12m.
Many of the access roads to the mine
sites are rough and corrugated, with
red dust everywhere. It can take 7
hours to travel 200kms on some of
these access roads. There are
sections of the track where 20kph is
all we are capable of travelling at. To
date, we have completed at least 6 of
these large projects and our
customers have been very happy with
our service.
Australia Logistics – Simon Hart
W
e have opened three new
branches in the last six
months and added 50 new
team members to the family. This has
been made possible through
delivering great quality to our existing
customers. Our reputation for quality
is gaining more exposure in the
marketplace helping us to attract new
business, which requires new
warehouses.
These new sites are located in
Melbourne, Brisbane and Perth. In
November we will open Kookaburra
Road in Sydney, which is 26,000m
2

and will replace two pop-up branches.
With continued growth we expect to
see more new branches in 2019.
Act with pace and make decisions on
challenges within your control. Don’t
expect people to make decisions for
you. A great way to do this is in your
respective Positive Action Team
meetings. No matter what task you
are responsible for, if you carry it out
to the best of your ability we will
continue to deliver exceptional quality.
There is nothing better than being
justifiably proud of your achievements.
The challenges faced this year, and
expected in the coming months, have
and will place our team under real
pressure. We are grateful for the
stamina and endurance shown to “get
the job done”. Please look after
yourselves, a good diet and exercise
will help us get through it.
This attitude serves to delight
customers and position us for greater
reward and success in the New Year.
All the best for the New Year and please have a safe and enjoyable Christmas
with family and friends.
Access road which gives a good indication of the
mine site’s remoteness.
One of our extendable trailers loaded with 20m pipe.
MAINFREIGHT TEAM REVIEW // DECEMBER 2018 15

Kookaburra, Sydney – contributed by
Shane Zielonka
After all the planning, organising and excitement over the
past two years, we are very close to opening Mainfreight
Logistics Kookaburra! Everything is moving along quite
nicely and we still expect to get the keys for our new state
of the art facility by the end of November 2018.
The structure is complete, the concrete slab inside and
outside the facility has set and the painting of the dual
warehouse facility has dried – representing the mighty
blue and white colours! The installation of the warehouse
racking has commenced with a completion date of
mid-December. One of the last touches will be the
installation of the flagpoles representing the countries
Mainfreight is now operating in. This is a very important
finishing touch to our facility that we will take great pride
in maintaining.
The physical structure is the easy part! We are still in the
process of growing our team and recruiting the right people
to operate, maintain and improve it – whilst still embracing
our sacred Mainfreight culture.
The Moorebank and Erskine Park teams are all extremely
excited about moving into our new facility, with our current
storage capacity being at over 100%, the team have been
patient and coping very well.
We have a big few months ahead of us; decommissioning
two warehouses and consolidating these into a new facility
– all happening during peak season! However with our
talented and culture-driven team and with the support of
our brothers and sisters nationally – I have no doubts that
the move will be a success. Bring it on!
As always there are a number topics to focus on that will improve our business:
1. Training: As our team grows, good
detailed training becomes even
more critical to our success. The
impact of not inducting new team
members properly is poor quality,
safety risks and profit leakage.
2. We are part of a global business.
Be conscious of how our actions
impact other parts of the
Mainfreight world. We need the rest
of the Mainfreight world to trust us
by delivering a high standard of
service. This is critical to the
development of our global network.
3. Meticulous attention to
presentation: We have improved
significantly in this area but there
is still work to be done. Never
walk past a piece of rubbish on the
ground. We are proud of our
world-class facilities and they
should always look world-class.
4. People: If there is any doubt, don’t
employ. We know it is hard and it
takes time. This is not an area for
us to compromise. It is an
exclusive family we are part of and
we need to protect it.
5. Safety: You are responsible for
your own safety and everyone
working around you. We are all
leaders in this space. If you see
unsafe practices make sure you
put a stop to it and then work with
the team to address the training
challenge. Remember pedestrians
MUST not be within three metres
of a moving forklift.
Mainfreight Logistics Property – contributed by Jake van Meel
To complement the levels of growth
we are achieving, new facilities in
Melbourne, Sydney, Brisbane and
Perth have been leased in the past 12
months. These facilities have added a
further 52,000sqm to our
warehousing footprint and increased
our pallet capacity by more than
65,000.
Construction on our 26,000sqm
purpose-built warehouse in Sydney is
nearing completion. The team at the
Erskine Park and Moorebank
warehouses will relocate our current
customers from these locations, and
with new business already committed
we will occupy over 85% of the
33,000 pallet spaces from day one.
Such is the demand for our services
that plans for a third Sydney
warehouse are underway.
In Epping, construction of our
20,000sqm warehouse is expected to
commence shortly with completion
anticipated by September 2019. This
facility will interact with our existing
operations and increase our pallet
storage capacity by 26,000.
We have recently acquired land in
Adelaide and Dandenong South.
Plans are currently being prepared for
16 MAINFREIGHT TEAM REVIEW // DECEMBER 2018

each of these developments that
would add a further 7,000sqm in
Adelaide and 30,000sqm in
Dandenong of warehouse and over
48,000 pallet positions to our ever
increasing network. We expect both
of these facilities to be operational by
the end of 2020.
Finally, with such a significant amount
of investment comes the expectation
that we respect and maintain our
facilities, while enjoying the benefits
they provide.
Epping Update and Put Wall Implementation –
contributed by Val Teles
The end of the year is approaching
and we are seeing a significant
increase in volumes as expected.
Over the past few months we have
worked towards implementing
solutions in the warehouse to help
manage our customers’ requests over
the peak season.
The latest addition is the installation of
a Put Wall. The Put Wall will introduce
a new step in the order fulfilment
process. We traditionally have a
picker and a packer required to
despatch an order. With this ‘tool’ we
now have a putter, in between these
two roles, whose responsibility is to
place items in the wall.
The wall can cater for up to 200
orders at the same time split into lots
of 50 orders at a time. This will give
us the opportunity to process larger
volumes of orders as well as improve
our accuracy.
We are currently working through the
IT implementation and the operational
testing will be conducted shortly. We
will be going live by mid-November at
the latest.
How does it work?
The “Put Wall” module is fully
integrated into MIMS. In MIMS,
users select the “Put Wall” pick type
and release 50 customers’ orders
together as a single multi-pick task.
Each order will represent a location in
the put wall. The items picked are
delivered to the put-to-light area. The
put wall user scans the individual item
using RF terminal. On the RF terminal
the user is directed to location where
the items are to be placed in the wall.
Once the items are placed in the
carton or tote bin the user must scan
the location to confirm placement of
the item. For each confirmation task,
MIMS is updated in real-time. When
the put process is complete for an
order, the location is illuminated by a
led on the packing side of the put wall.
The user presses the button to
confirm the order is complete, this
task sends MIMS a confirmation that
the order is complete. The user then
proceeds to dispatch as per normal.
This is a very exciting step for the
Logistics team as this will aid in the
management of peak periods
throughout the year in a very efficient
way. Things are looking good at
Epping when it comes to innovation
and continuous improvement. We now
look forward to putting this to the test
with a solid end to the year.
L-R: Rima El Badaoui, Joshua Sumura
and Joseph Padua
Back – Jason Moroney, Jeremy Collins, Kishan Dhanji (NZ IT)
Front – Rhonda Marroun, Ghi-Na Nguyen, Katy Geng
Logistics Solutions
Team Update
This year we welcomed three new
team members into the Logistics
Solutions Team (previously known as
the MIMS Team). Ghi-Na Nguyen,
Katy Geng and Joseph Padua have all
worked in different areas of our
business and bring a wealth of
knowledge into a new challenging and
exciting environment.
The team at the recent EDI and
Crossfire training held in Melbourne
facilitated by Kishan Dhanji from our
NZ Logistics Solutions team.
MAINFREIGHT TEAM REVIEW // DECEMBER 2018 17

Noble Park –
Presley Purcell
Hello Team,
It is both exciting and refreshing to
become a Branch Manager in
Logistics. My prior work history was
for Mainfreight Transport. This began
from my childhood, helping my Owner
Driver Father roll tarps over 4m high
loads and devanning containers over
school holidays. As an OD and
advocate for Mainfreight, my Father
played a major role in supporting my
growth within the business.
I remember many years ago struggling
in my first full time position as a young
night shift storeman in Hamilton NZ.
The job was tough and my mate was
urging me to work with him at Canpac.
I called my Dad to tell him I wanted to
quit Mainfreight. His reply: “Don’t give
up when it gets hard, show your
dedication to Mainfreight and they will
look after you, you’ll see!” After
leaning on this wisdom, it’s an
awesome feeling to see this
statement fulfilled, now working in a
role I have dreamed of for years and
with a fantastic company who truly
value their people. My four sons will
be third generation Mainfreighters.
I am grateful to say that the transition
into the branch has been relatively
smooth which can only be attributed
to the Noble Park Team who exhibit a
strong sense of team unity and “can
do” attitude. There is no surprise they
took out 2018 Branch of the year with
Val at the helm. Thank you Team!
The pillar belief “keep reinventing with
time and growth” rings true as
processes are continually developed
and redefined to satisfy customer
requirements and improve efficiencies.
I also recognised a strong contrast in
work hours. Within the Transport
world, phone calls are often around
the clock and always flow into the
weekend if you are in management.
This is the Transport way. Logistics
branches on the other hand operate
mostly during the day with minimal
calls or emails outside of business
hours. This was immediately
recognised by my wife and kids who
were very grateful for the change.
This aside, the Mainfreight culture
holds up across divisions, the
leadership is strong and encouraging,
opportunities are left, right and centre
with an ever growing and profitable
business, there is little bureaucratic
nonsense, and the Mainfreight family
culture runs thick. With the Three
Pillars used as a decision making
criteria in all that we do, we will find
that our culture will continue to
strengthen and profits ensue.
L-R: Anthony Ennerst, Clive Smith, Presley Purcell, Kaytlyn Davies
L-R: Mikki Ilijanic, Jake Charles, Presley Purcell, Eric Thea
18 MAINFREIGHT TEAM REVIEW // DECEMBER 2018

Australia Air & Ocean – Grant Draper
W
e have had a great start to
the year with some really
exciting things happening
and some good challenges in store for
us in the near future.
We are seeing satisfactory growth in
sales, this is coming from the hard
work and focus our sales teams are
showing when working with
prospective customers to find smart
solutions for their supply chain needs.
We have high expectations, and
increasing our growth is vital to
unlocking the true potential of our
Australian business. This growth is
getting a real boost from our key
account managers around the country
who are focussed on developing a
deep understanding of our existing
customers’ needs. They are tailoring
suggestions to streamline their
specific logistics cycle to provide
efficiencies and faster to market
opportunities for the ever-changing
needs of our customers.
All of this growth can only be
sustained if we continue to exceed
expectations in service quality.
We must understand what each
customer’s specific need is and then
find the best way to over deliver.
The Mainfreight smile, hardworking
attitude and using our special skills
are a key part of the Mainfreight
culture.
The refocus of our airfreight
operations is well underway with our
Melbourne airfreight team now all
working from our Springbank Street
airfreight cool-store depot which is a
stone’s throw from the airport. This
team is now living and breathing the
urgency of airfreight and the
excitement and adrenaline there is
infectious. We are sure this will result
in high levels of service and growth.
Brisbane airfreight cool-store team
have also just recently taken control of
all airfreight and we are confident this
will result in growth in all our
Queensland airfreight products.
We are really excited about the
extension of our Sydney airfreight
cool-store depot where we now have
three times the chilled work space we
had before. Lisa Harrison, our Branch
Manager, confirms our perishable
customers love this as they can now
move all their product through
Mainfreight and reap the benefits of
our service quality and perishable
know-how.
Our export teams around the country
have been packing that LCL freight
we are targeting into regular
seafreight consolidation containers to
destinations all over the globe. We
are excited to now be sending these
retail containers to our Mainfreight
buddy branch in Singapore who
on-forwards to the final destination
from there. Our Melbourne, Sydney
and Brisbane branches are not
satisfied with just Singapore, New
Zealand and Pacific Islands and are
now targeting what will be their next
LCL Consolidation destination.
The summer holiday period is just around the corner and in Australia that means
BBQ, sun, beaches and family fun. I wish you all a safe and relaxing holiday
break, a merry Christmas and a happy new year.
Some of our Springbank Team: Beau O’Connell, Colin Abbas, Ryan Darmanin,
Michael Dyachkov, Megan Cooper, Chris Barnes, Vincent Fu, Tony Schembri,
Adam Downing, Paolina Tortora and April Ali.
Things to Think About This Year:
•
Must have impeccable presentation of our buildings,
depots, offices, desks and ourselves. Be proud and play
your part in presenting the Mainfreight image.
•
Act today to achieve our goals. Don’t hold off, do it now.
•
Reduce waste; don’t waste money, keep tight control of
our expenses, find a better way.
•
Develop our team; promote from within means we must
continue to learn, teach others and strive to keep
growing yourself.
•
Remember, our customers are why we are here.
Our Air & Ocean service quality is what we have to sell.
MAINFREIGHT TEAM REVIEW // DECEMBER 2018 19

Singapore FAK – Air & Ocean Melbourne
The Mainfreight Melbourne Team loaded their first of many containers to
Singapore recently which marks an exciting step forward in our overall
groupage program. Well done to Paige Woodhouse and the Export Team for
being able to drive this forward, with an impressive 84 cubic meters for their
first pack. A big thank you also to Deb Carr, Tony Naumoff and the entire
CaroTrans Team for their ongoing assistance, training and support. Go Team!
Australia produces and exports much more than coal, iron ore and
Ugg Boots. The Mainfreight Air & Ocean Australia teams are taking a
back-to-basics approach to assisting our customers in getting their products
distributed in other countries. Our customers are supported by our amazing
export ocean teams:
Paige Woodhouse, Bronte Houston
and Julia McMillan
Adelaide - Jess Hautop, Hayley Collins
and Bianca Newbery
Sydney - Conor McClelland, Sam Taylor,
Bryant Tan, Joy Wu
Brisbane - Joe Castellana, Kathy Bailey,
Callum Bruce, Bailey Gooding, Faith Ling
Gold Coast Branch – Jade Fogwell
Gold Coast Branch officially opened April 1st 2018, and we
are proud to be in one of the most sought after locations in
the WORLD. Not only do we see over a million tourists
each year pass through, our population is growing fast.
Gold Coast is a coastal city in Queensland, it’s the sixth
largest city in Australia with a population of over 560K
people. It is also the largest non-capital city in Australia.
Without a sea port, we move all our seafreight via Brisbane
port. Airfreight also moves via Brisbane, however down the
track, because the Gold Coast does have an international
airport, moving our own consols in and out of the
Coolangatta Airport is our long term goal. What makes the
Gold Coast Branch special is its regional local feel, but with
a global network behind it. Our customers are loving the
fact they can deal with Gold Coast locals that understand
them and their business needs.
Jade Fogwell with Borobi,
the official 2018 Commonwealth Games mascot
New BBQ Trailer –
Air & Ocean Sydney
The Sydney branch’s BBQ trailer is back and better
than ever! With its sleek and stylish design, updated
commercial cooktop and improved ventilation system,
this new BBQ trumps the old one which was sent to
an early retirement due its popularity and extensive
use! With the great year-round weather in Sydney,
the BBQ trailer provides the perfect method for a
value added service to our existing customers as well
as creating a great impression and relationship
building opportunity with our new customers.
20 MAINFREIGHT TEAM REVIEW // DECEMBER 2018

Export FAK – CaroTrans Adelaide
CaroTrans Adelaide packed their first Export FAK earlier this year at their
Regency Park facility. This was the first of their weekly sailings to Singapore
and beyond.
The occasion was celebrated with cake and some fuss with the whole team
having seen the new venture unfold from the beginning.
French Fire Drill –
Mainfreight Teams, Nationally
Our Mainfreight teams across the country got into the
French spirit to draw focus to the France and Australia
trade-lane. Teams took part in hosting French-themed
lunches and activities as well as answering the phone
“Bonjour et bienvenue chez Mainfreight!” Our sales teams
spent the month prospecting and visiting customers who
are trading with France, with some useful business gained
already and more to come.
Brisbane: Faith Ling and Abbi Delena get their berets on
Townsville: Chris Barnes and Melyssa Hobbs enjoying
some French cuisine
Financial Controller’s Conference – National
Finance Team
This year we were lucky enough to host the Annual Financial Controller’s
Conference in Melbourne. It was great to see our fellow colleagues from
across the world and was wonderful for the team to be able to put faces to the
names we so often communicate with through email.
(L-R:) Raju Vegesna, William Smith, Joyce Guillen Cox, Nick Payne, Paul Sharpe, Erik Berger, Tarun Kumar, Joel Pereira,
Aart Van Silfhout, Graeme Illing, Alvin Datt, Lucy Owen, Tim Williams, Richard Vlasbolm, Franky Lui, Joost Froeling
Jodie Dirksen and Bianca Newberry
MAINFREIGHT TEAM REVIEW // DECEMBER 2018 21

Branch Buddy Visit –
Air & Ocean Sydney
We recently put the “Branch buddies”
system into practice when Sam Taylor,
Kylie Strickland and Ben Lenzo from
Sydney were invited to visit the
Auckland office. The lovely Annette
Webb (Sales Manager) introduced us
to the Air & Ocean team, helping us
put faces to familiar names.
The trip opened up a lot of great
conversations from an operational
perspective; we learnt each other’s
pain points first hand, exchanged
some tricks and ideas, and gained a
better understanding of what we each
do.
We found that Auckland and Sydney
are much the same when it comes to
traffic and delays. The relationships
and friendships fostered during this
trip have greatly assisted in our
everyday business across both
branches. Elle Stewart was kind
enough to take us on a site tour of our
Mainfreight branches in Auckland. It
was refreshing to see other branches
with great morale and Mainfreight
culture as well. It would be great to
keep these trips going and we would
love to have our Kiwi team mates visit
us here in Sydney sometime soon.
L-R: Victoria Gelmi, Cameron Couper, Sam Taylor, Ben Lenzo,
Georgia Staddon & Kylie Strickland
New Cool Rooms –
Air & Ocean Sydney Perishables
In early May, extensions to our cool room facility started at
our Air & Ocean site in Sydney. Completion was early
August and we are extremely proud of the standards we
are setting in the Sydney market. We can confidently offer
a complete service to our customers for both export and
import. Trade agreements between Australia and China
sees us moving large volumes of fresh milk on a daily basis
and the new protocols in place for cherries and other
summer fruits have put us in an enviable position to be able
to handle the shipments from start to finish on our site,
including fumigation and rapid cooling before uplift.
2020 sees the end of “pre-cleared produce” coming into
Australia and as such, we now have three Bio-Security
inspection rooms along with cool-room space to hold the
product before and after inspection. The team is
completely trained up and ready for growth, with five
fumigators and three QA Officers (for export inspections)
with Protocol Registration.
Exciting times ahead in the Perishable industry
and we are ready!!!
Melon Season – Brisbane Perishable Team
Summertime in Queensland is peak
time for the Brisbane Airfreight and
Perishable team as summer fruits
such as mangoes and melons are at
the height of their season. Once the
season is in full swing, the Mainfreight
team are exporting around 50,000kg
of mangoes and 150,000kg of
melons per week! These volumes
move by both airfreight and seafreight
with the melons in particular being a
great little earner for the Brisbane
team.
This reward however does not come
without a lot of hard work. It is a very
labour-intensive process where the
fruits must first be unpacked from
their boxes, inspected by licensed
team members and then fumigated
and ‘dipped’ to kill off the Queensland
Fruit Fly. It takes eight team members
between eight and ten hours to dip a
40’ container load of melons from
start to finish. Once the melons are
22 MAINFREIGHT TEAM REVIEW // DECEMBER 2018

dry, they are packed back into their
boxes and Quarantine will perform a
final inspection to deem fit for export.
These melon exports have added
great volume and growth to our
business and at the same time we
have been able to secure business
from our competitors that are not able
to apply these treatments at their
facilities. Mainfreight Brisbane
Perishables is currently handling the
largest volumes of melons from
Australia to New Zealand and we are
looking to grow this further this
season, and into the future.
Owens Transport Australia – Mike Reid
F
irstly I would like to thank
everyone in the Owens team for
their dedication over the past
few months.
Our profitability has been ahead of
last year, but still below some of the
set targets. Our aim to lead the way
towards a high quality wharf operation
has had some great momentum
recently and we are starting to see
some great looking gear on the roads
which is a credit to those drivers
concerned. It is critical we have all our
fleet in our livery – red trucks correct
signage and always immaculate. Our
image sends a powerful, positive and
professional message to our
competitors and customers.
One of our core beliefs is that our
customers’ success creates our
success, and all of us, regardless of
our roles, are responsible for helping
our customers achieve success.
These actions will help us achieve
strong results in turn and drive a real,
and valued, partnership between us
and our customers.
Over the last six months we have
worked tirelessly at building and
developing our national sales team
and structure; we believe this is
absolutely key to our future success.
We now have in place Sales Managers
and Sales Support in every branch to
lead the team in the right direction
with a unified goal of growth.
Thanks to our team Merry Xmas to you and your families and we look forward to
an exciting New Year ahead for us all.
Michael Poa on the forklift with the team in full swing in the back ground
Our focus going forward must be on,
but not limited to:
•
Our Presentation
•
Our Quality
•
Our Safety.
A Word from Our Melbourne Team
Doesn’t time fly? We have now been
at our Altona home for over 12
months having celebrated that feat on
September 18 2018.
When we sit back and reflect on not
only the last 12 months, but the time
spent in sourcing a suitable location
and the planning and building of this
site, so much has happened.
Our office team has grown
considerably to add both the strength
and foundation for our growth in what
has been a very exciting time. Our
year-on-year volume and ultimately
revenue growth has put us in a
position where for the first time ever
we are looking at finishing the
financial year in the black. This
growth has not been easy but the
dedicated team here at Owens
Melbourne has risen to the
challenge and truly done a
remarkable job in obtaining
new customers, maximising
margin from existing
customers and controlling
cost.
In what is an ever-
challenging
environment, we have
always looked to add
value for our customers and maximise
the revenue potential from within our
infrastructure. This challenge has led
the way for us to have a 60 TEU
capable fumigation area for the
current stink bug season and beyond,
giving us another vital value-add for
our customers, and another revenue
stream. In the first four weeks of
operation the depot team have
pumped through 256TEU of container
fumigations which has seen our
customers experience greater
turnaround times for completion then
peak periods gone by.
Owens Melbourne 1st Birthday cake
MAINFREIGHT TEAM REVIEW // DECEMBER 2018 23

A Word from
Our Perth Team
With Christmas already on our
doorstep, we have braced ourselves to
tackle the silly season head on and
you can bet we are ready for it.
Throughout the quieter winter months,
we tried to think outside the box and
we have worked a lot closer with all
the other Mainfreight brands in WA to
build our volumes. In particular, we
welcomed the introduction of the new
FTL rail container fleet and the local
WA regional projects. In 2017, we
completed 20 jobs for FTL, 2018 YTD
we have already completed over 300
jobs.
During these winter months, we
hooked up the road trains and headed
north to meet the cruise ships that
landed in Broome. Loaded with a
mixture of fresh and frozen food
containers to restock the ships and
2,250 kilometres in front of us, timing
was crucial. Well done Marty – on
time every time.
The Perth container market has
shown some positive signs over the
past few months and we have noticed
some good volumes and new business
coming our way. We will keep building
on this and take it into 2019.
The new and updated CoR legislation
came into play in October and we are
confident we have everything in place.
This process has been greatly
supported by our fantastic team of
owner-drivers and we’re pretty sure
we have the best-looking Owens fleet
in the country. Well done team and
thanks for sticking by us.
On the transport side we are starting
to see the fruits of the team’s hard
work with real interest coming from
some of the larger importers and
exporters of Melbourne. Our sales
team are working diligently in signing
up the large accounts to feed the
beast that now boasts 36 trucks on
the road daily delivering for our
customers. This fleet is made up of 2
Super B-Doubles performing a wharf
shuttle at 77.5 tonne, 4 x B-Doubles
delivering direct to our customers, 10
side loaders and a 20 strong &
versatile standard trailer fleet.
We have a real buzz
of excitement in our
team and we could
not be prouder of
the achievement
thus far whilst
recognising the job
still is not done.
Together as a team
we will continue to
strive for excellence
in everything we
do and aim to be
Melbourne’s premium wharf transport
and ancillary service provider.
Every day is an opportunity for growth
and we have both hands waiting to
catch it.
Fumigation Pad Owens Melbourne
Two good looking trucks – owned by Keith Stone (left)
and Damen England (right)
A Word from Our Sydney Team
Sydney has continued its 2017 breakout year with
another solid performance to date in 2018.
At the time of writing we are in the final stages of preparing
our yard and warehouse for the start of our CFS Operation.
By the time this goes to print, we should have already
moved and unpacked our first containers. This is such an
exciting time for our business with the opportunity to start a
new revenue stream from scratch. There will be a number
of new additions to our team to support this operation. To
all of those new team members, welcome to Owens.
24 MAINFREIGHT TEAM REVIEW // DECEMBER 2018

NEW ZEALAND
New Zealand – Craig Evans
Driver Appreciation Week
O
ctober 2018 was the first
time we officially dedicated a
week to appreciating our
drivers and the tasks they undertake.
Drivers are an important face of our
business that can make or break the
hard work of many. They do a great
job, often in trying circumstances, from
the long hours, road congestion,
adverse weather, to navigating poor or
dangerous driving of others on the
road. So thank you from all of us.
Every team member, no matter where
or what they do in the business
deserves an appreciation week, but
for now it’s our drivers’ time.
I would like to add that it’s very
satisfying to hear about our team, both
male and (increasingly) female, passing
their Class 2 truck licences. The more
we invest in new skills and appreciating
first-hand what others deal with each
day, the stronger we get.
Jason Ning, Owens Christchurch Owner Driver
with personalised truck cookie
Carmen Graham & Graeme Towns, Mainfreight Nelson
Easy to Do Business With
Most of the NZ team have participated
in the refreshed Easy to Do Business
With course, conducted up and down
the country by our excellent Training
Team. It’s been a decade since we
introduced the original course, and in
this time the world has changed, along
with increased customer expectations,
work hours, millennial thinking, and
the unrelenting critique delivered by
social media.
Whilst a lot of what we do each day
remains timeless and non-negotiable,
equally we need to adjust as the world
is moving on a wave of technology, life
style and ecological change. For our
team, that’s a challenge we can meet
head on as industry leaders, and
accept it is just part of our 100 year
journey. We have the determination
and means to manage increased
complexity and social transformation
well beyond our competitors.
Solar Power
Year 2019 and beyond will see more
solar powered branches emerge, more
recycling of our waste, including food
into worm farms, depot design for
electric vehicles (EV), and new
intellectual property (IP) in technology
that accounts for carbon usage by
consignment note. These are
responsible and exciting times, not
only are we doing the ‘right thing’ for
future generations, but it will also
deliver a significant point of difference
where universally our customers must
equally participate.
MAINFREIGHT TEAM REVIEW // DECEMBER 2018 25

It’s a better place when...
You look after your mate’s (friend’s) freight; their inbound is more important:
1. A real mate looks after your
inbound freight ahead of their own
outbound freight each day
2. You capture a lot of goodwill and
support from the local consignee
market with a faster consistent
delivery service
3. Your mate will deliver yours in the
same manner, even if it’s late
inbound (see 1.)
A Small Story
Some years ago I remember
approaching our freight operation in
Railway Lane Auckland thinking about
an important meeting that morning
that I was ill-prepared for. As I was
turning into the entrance navigating
heavy traffic I caught a glimpse of
what I thought was a driver out of
uniform, wearing a black singlet and
departing the depot into the same
traffic.
For a split second I didn’t want to
believe what I’d seen and I
contemplated carrying on. The hassle
of fighting against traffic to give chase,
knowing the type of day that was
about to unfold, didn’t help matters.
However, my conscience wouldn’t let it
go – in fact by now I was annoyed that
any one person could compromise
another team member’s pride and daily
investment in upholding our image,
and our sense of place.
The general public must have thought
it was police bust, given the way in
which I cornered the driver at an
intersection a few kilometres down the
road.
It turns out the driver was wearing a
black singlet. After listening to his
myriad excuses, including the heat of
the day, I satisfied my concerns
regarding the fundamentals that our
uniform represents, and that he may
not have considered at the time.
The point to the story is that detail,
safety, and any misdemeanour
compromising what’s important to us,
only becomes a much bigger problem
if we turn a blind eye.
Next time you have a “black singlet
moment”, in that split-second you
contemplate walking by, remember you
are the guardian of every other team
member’s invested efforts, and equally
you become an accomplice if you do
nothing. “The standards you walk
past are the standards you set”.
To the New Zealand team – you never fail to impress with your dedication and
desire to be better year on year. Equally to the global team, thank you for having
our back as we all learn to become interconnected mates reliant on each other.
To all, I wish you a fabulous Christmas period and fun-filled time with family and
friends.
New Zealand Forwarding – Carl George
T
his year has been quite unlike
the past two years for our
Domestic teams throughout
New Zealand. No new software
systems to roll out and be a guinea
pig for, no major earthquakes
(although still some minor ones from
time to time), and an inter-Island ferry
service that “touch wood” does not
break down before Christmas!
So 2018 thus far has been a really
positive year. As a team, at the start
of the year, we were all well aware
that we had a lot of work to do in
terms of quality and service
improvement, with a strong focus on
branch-by-branch KPI improvement. It
has been pleasing to see the efforts
and urgency from all the teams, who
have really put a strong emphasis on
this, as well as continued focus on
improving our image. The results are
a real credit to everyone.
An important part of this focus has
been the Total Quality Meetings
(TQMs) we held this year for
Chemcouriers, Mainfreight FTL and
Mainfreight 2Home, all involving
teams discussing core aspects of their
divisions, strategic focus moving
forward, and reiterating the key
messages of the business around
profitability and quality.
At the midway point of our year, the
results are strong, with increased
profitability, increased sales revenue,
and improved margins putting us in a
good position leading into Christmas,
and whilst we are always good at
having a year of two quite different
halves, if we can keep up the strong
momentum through to the end of
March 2019, we might have played
the full 80-minute game for once!
Continued volume growth brings the
requirement for increased
infrastructure, and it seems that every
year the list of new building
developments in New Zealand
continues to grow. We are in the
process of working on new branch
locations in Whakatane and Levin, and
are looking forward to having our new
Mt Maunganui site completed in the
near future.
More volume also requires the need
for more owner drivers – to pick up,
line-haul and deliver our customers’
freight. The challenges around finding
additional owner drivers led us to
establish the Mainfreight driving
academy, and whilst still in its infancy,
we are going to have a big push on
26 MAINFREIGHT TEAM REVIEW // DECEMBER 2018

identifying and developing the next
wave of business owners in the New
Year who can help us continue to
grow the business in the many years
to come. So if anyone wants to take
on this opportunity from within the
business please let us know.
The strong platform that we set today
will allow us to continue to grow the
business and continue to provide
great opportunities for all team
members to build your careers, and
most importantly delighting our special
customers who support us every day.
To everyone who is part of this journey, thank you once again for your
commitment and energy this year. We could not do any of this without the
support of all the families throughout the country who allow us to get the job done
every day, so a special thank you to all of you.
Have a wonderful Christmas and New Year.
Things to Think About in 2019:
1. Make sure you look after yourself better in 2019. Take
the time to work on you and keep a check on your
health. Every year we all get a bit older so we need to
pay more attention to our wellbeing, and to our families.
2. Continue to be strong on the detail in our business, be
passionate about our image and brand, and how we all
play a part in protecting it.
3. Sales – keep growing your business, every week we
must all be looking for the next parcel of new business.
If you are not replenishing your branch each year with
new business it will go stagnant.
4. Make sure you are developing and mentoring the next
leaders of our business in your branch – Sales,
Operations, Transport, and be prepared to share them
with the wider business.
5. Always do the right thing, whether at work or at home; it
will always result in the best outcome for everyone.
V3.0 Hardsider
Corey Duggan has put this
fantastic new hardsider unit
on the road for us. Corey has
upgraded his previous semi
unit (105m3) to this new truck
and trailer unit (161m3),
operating Auckland to
Wellington and return each
night. Thank you mate!
Taupo Branch Opening
Taupo Branch Manager Nick Hyde
and the team officially opened the
new branch at the end of September.
Mayor David Trewavas helped unveil
our “rock”. The opening was enjoyed
by all – including our customers and
suppliers who helped us make the
move to this great facility possible.
Children from Tauhara Primary School performing a Maori Waiata
MAINFREIGHT TEAM REVIEW // DECEMBER 2018 27

Chemcouriers North and South Island
The bi-annual Chemcouriers TQM was held in Auckland and Christchurch recently. There was a great turnout from
operations, customer service, transport and owner drivers who attended on a Saturday. Special guests from the CVIU,
NZ Chemical Council and Fire Department also attended, with our Chemcouriers team also presenting.
Bruce Plested and Taupo Mayor David Trewavas unveiling our “rock”
L-R: Edward Creedy, Nick Hyde, Craig Evans, Bruce Plested, Carl George, Nic Kay
28 MAINFREIGHT TEAM REVIEW // DECEMBER 2018

Claims Performance
If your branch is below the Total Company number, then you are below average.
Make sure you and your team members work hard this year to be above this line.
Outward Consignments Per ClaimInwards Consignments Per Claim
Branch
To Sep
2018
To Mar
2018
To Sep
2017Branch
To Sep
2018
To Mar
2018
To Sep
2017
Chem Auckland214623282637Ashburton420018161562
New Plymouth1458135912172Home Auckland388690176 9
Invercargill144070 9654Whanganui35005943578 0
MF Hamilton129710131319Chem Auckland182651064366
2Home Auckland1062618543MF Hamilton162711371133
Rotorua9216627 74DF Christchurch1622731637
Chem Christchurch902658530Taupo150518141354
Dunedin886580759Chem Christchurch146616932868
Mt Maunganui862660600Masterton1357
New branch est Apr. 18
2Home Christchurch860544433MF Auckland13561078726
Whanganui8496057512Home Christchurch1288597427
DF Christchurch819483409New Plymouth12121023845
Masterton816
New branch est. Apr 18
MF Christchurch120312091430
MF Wellington76 8533484DF Auckland1154902856
Whangarei75315101211Owens Auckland114614441152
Napier703630551Invercargill98174 9828
Palmerston North626670671Thames94613511113
DF Auckland532379352MF Wellington877945879
Total Company473498469Total Company850843771
MF Auckland433453433Mt Maunganui74 8923927
Ashburton42310042839Napier74 473 8683
Cromwell364193142Rotorua6908531159
Owens Christchurch354457351Whangarei652776802
Nelson320286227Palmerston North585902939
MF Christchurch303391377Dunedin524500429
Thames262636572Owens Christchurch485653543
Blenheim233348461Cromwell453312239
Owens Auckland165290278Blenheim366568528
Taupo164117164Nelson322321299
MAINFREIGHT TEAM REVIEW // DECEMBER 2018 29

Autosense In-Cab
Safety System
We have installed in-cab
cameras in our FTL units.
The system uses an in-cab
camera focused on the driver’s
eyes to detect changes
indicative of fatigue, or in basic
form, prolonged eye closure.
Once detected, it automatically
instigates an audible alarm and
vibration of the seat to wake
the driver.
Keri Monk – Mainfreight FTL Palmerston North pictured in the cab
New Wharf Operation Livery
We have recently rolled out new livery along the chassis rails of our container fleet, trailers, highlighting the global locations
we operate in. Our latest unit, operated by Simon Sahim, looks fantastic, thank you.
Driver Simon Sahim, 15-year legend and his new
Mercedes truck and 20/40ft swing lift
Agriculture Corner
The team at Daily Freight Christchurch has had a
great Ag season over the last 12 months, a
foundation market segment that goes back many
years and has been based on strong relationships
with potato growers largely based south of
Auckland on the Bombay Hills.
Harry Clinton-Baker and the team, with a strong
new business focus have over the past 12 months,
grown volumes from 125 x 20ft containers
(2818 tonne) to this year 271 x 20ft containers
(6222 tonne) – well done team!
L-R: Rey Dela Cruz, Steve Moule, Harry Clinton-Baker
30 MAINFREIGHT TEAM REVIEW // DECEMBER 2018

Mt Maunganui
Development
Ground work is well underway
on our new Mt Maunganui depot
located at the southern entrance
to Mt Maunganui. At this stage we
expect building works to be completed
early 2020. It will be a totally new
design of building with the office
block located at the side of the main
docked area, allowing the use of all
four dock sides. Branch Manager
Lance Chadwick and the team can’t
wait to move in!
Mainfreight
Palmerston North
Celebrates 30 Years
Congratulations to the Mainfreight
Palmerston North team who recently
celebrated 30 years. The team went
all out to recognise this special
milestone. Great effort team!
Mainfreight’s Got Talent 2018
The “Mainfreight Idol” concept started back in Rotorua in
2004 under the guidance of talented team members
Leonie and Randal McMahon. Momentum and popularity
soon grew and the location kept moving over the next few
years to larger facilities.
The concept was re-named for 2018, taken over by our
own Mainfreight Idol legend, Jodi Vaughan, and moved to
Hamilton.
It was a roaring success and will no doubt seek out many
new Mainfreight stars in the
years to come
Runners up on the night were:
2nd place equal – Dan White
Mainfreight Hamilton & Jerry
Robinson Mainfreight
Tauranga
3rd place – “Maori Boys
United”, featuring Kerry
Maxwell, Ricky Bishop,
Anthony Curtis &
Joe Curtis, all from
Mainfreight Rotorua
1st place winner – Shannon Hegan, Seafreight Auckland
Andrea Mill and Jodi Vaughn
MAINFREIGHT TEAM REVIEW // DECEMBER 2018 31

Equipment Tracker
Mainfreight has recently
purchased 300 Oyster Trackers,
which operate on the new Spark
Network and use a platform
developed by Blackhawk in
Auckland. So far in October, 91
segregation bins have had the GPS
devices installed, with another 209
ready to be deployed. These trackers
use an Internet of Thing’s (IOT)
LoRaWan network, enabling
accurate tracking while providing 3+
years of battery life. Our main goal is to know where our assets are 24/7, reducing the need for manual
stocktakes, and improving utilisation by having the assets where they’re needed most (reducing downtime).
Once bedded down, the plan is to introduce further trackers, and have all segbins, company-owned containers and TCP’s
(third party container) tagged. The team is already enjoying the real-time visibility, and we are investigating what asset type
should be tagged next.
Chemcouriers PRINCE
Gold®
Chemcouriers has recently retained its
PRINCE Gold® Award. This reflects
the company’s achievement for
successfully implementing the revised
hazardous substances regulations,
and the very high standards evident in
our training, conduct of our operations
and overall commitment to safe
chemical management.
Alan Murray, Chemcouriers Auckland
Responsible Care NZ Compliance Manager Ken Clarke presenting the PRINCE Gold®
certificate to Clinton Smith, Branch Manager, Chemcouriers Auckland
L-R: Alan Murray, Clinton Smith, Ken Clarke, Shayne Porter
New Zealand Logistics – Mitch Gregor
Change the way you look at things, and the things you look at change
I
f you want change then act on it, do
something about it, put your hand
up and get involved in our business.
It’s full of opportunities for those
wanting to be part of something
special. Your attitude and your
approach to what you do, over time
will directly correlate to your career
progression.
A special thanks to everyone for your
effort and contribution in recent
months especially with the seasonal
pressures of peak season, and for
helping us to provide the best possible
service and quality to our customers.
The long hours, whether it’s unloading
containers, picking orders, or working
with customers, the extra effort from
our team around the country is really
appreciated.
We are encouraged by the
improvements we have made over the
last year and excited about what is
ahead. 2018 has been an exciting
year for us, but not without its
challenges and hard work.
It’s important as we continue to grow
globally that we align ourselves and
keep our approach to business simple.
The accuracy and consistency of our
inventory management, the
cleanliness of our operations, picking
and packing our orders on time and
our ability to interact and
communicate with our customers in a
confident and professional manner is
crucial.
We don’t need to over-complicate
basic processes, our customers want
and expect the same service from us
across all the countries that we
operate in, and standardised repetitive
processes which generate incremental
benefits and efficiency gains for all.
32 MAINFREIGHT TEAM REVIEW // DECEMBER 2018

Let’s focus on finishing the calendar
year by ensuring that we provide our
customers the best possible service
and start 2019 strong.
Some key things we are currently
working on across our business:
•
Completion of peak season –
getting our team through whilst
ensuring customer satisfaction
•
Further intensification of our
regional networks through
investment in infrastructure
•
Helping our team to develop their
skills, knowledge and awareness
of our business to ensure career
growth
•
Continued global engagement to
drive the growth and quality of our
Logistics business across
Australia, USA and Europe
•
Cost management with particular
focus on labour and overheads (in
line with sales growth) right down
to the small stuff
•
Business growth – new business
sales growth and stronger account
management for 2019
•
Further alignment with our key
suppliers (engaging them better
and working more on innovation
and developing our industry)
•
Quality and improving our
technology uptake across our
operations with the rollout of new
Radio Frequency (RF) devices
across USA, AUS and NZ now
complete
Goals for the Year Ahead
Some simple goals for the year ahead:
1. Expand our sales pipeline to
underwrite further investment in
property
2. Career and leadership
development of our people,
providing greater opportunities for
our team
3. Continued focus on account
management and continuous
improvement for our customers
4. Embracing productivity measures,
quality focus and tools for
improved efficiency
5. Lifting our image
6. Driving – a safety focus
Merry Christmas to everyone in the Logistics team across New Zealand, thank
you for your continued effort and the commitment you and your families make to
ensure our business is successful, we really appreciate your hard work.
Warehouse Layout Workshop
Another successful operations workshop was held recently, led by Kris
Maddaford and Jonty Judge.
Cromwell Warehouse
Makeover
Clarke Hegan looking proud of the
efforts put in by our Cromwell team
with their recent warehouse makeover.
Jonty Judge left and Kris Maddaford front
– great selfie team!
Islington Kiwi Ingenuity
An example of innovation and safety
at our Islington warehouse in
Christchurch to store and hold
photocopier machines. It’s amazing
what a piece of 4x2 wood can do.
MAINFREIGHT TEAM REVIEW // DECEMBER 2018 33

Mis-pick Wig
and Wings
We don’t take mis-picks lightly at
Owens Logistics in Christchurch.
Just one slip-up gets you half an hour
in this gorgeous blonde wig. Andrew
Sesani has torn open the packet and
is the first to wear the mis-pick fairy
wings. So best we stay vigilant and
sharp and avoid those mistakes, or
you too could be in the next
newsletter!
Andrew “Wigs” MaxwellAndrew “Wings” Sesani
BBQ Boys
A recent team lunch at The Landing by resident chefs Shailesh Bhuthadia and Luke Rudolph, after a state-of-the-nation
catch-up.
Shailesh Bhuthadia and Luke Rudolph
Mainfreight Air & Ocean – Nic Kay
T
eam, it has again been an
action-packed year for the Air &
Ocean business in
New Zealand. 2018 has delivered a
lot of positive changes throughout the
business – changes in leadership,
process improvements, building
developments, team development – all
gearing our business into the future.
The foundations we are laying now
will ensure that we continue to keep
growing as a team and as a business.
I would like to thank you all embracing
change and adapting so well, it has
been great to see our teams rally
together and keep moving forward.
Mainfreight’s capability to offer
world-class supply chain solutions is
gathering momentum across our
global footprint. The connectivity and
reach to global markets that our Air &
Ocean business contributes is such a
key service component of our overall
supply chain solution for customers. It
is very important that we understand
the importance of the part we play in
the network and help each other out
across all branches and services
globally. Having the ability to deal with
one Mainfreight team globally is a key
point of difference that is providing
benefits to our customers along with
the transparency and visibility from
being on the same operating platform.
Our business in New Zealand
continues to build profile and market
share across the 15 branches
throughout the country. Our regional
branches have been the standout,
reinforcing the importance of
getting closer to the customer and
building strong local relationships with
our customers and the community.
Our main centres have delivered
improved results in larger markets that
have huge scope and opportunities for
more growth. Our Airfreight and
Ocean-freight products have
continued to develop across key
tradelanes globally and are “feeding”
our global network. The momentum is
encouraging and has set a solid
foundation for the remainder of the
year.
The growth provides confidence for
investment back into the business
with infrastructure and team to
manage growth and maintain service
levels. Increased chiller and freezer
capabilities in our Auckland Airfreight
branch and expansion of the Dry
Airfreight freight store will assist with
the growth now and into the future.
Our Auckland Ocean freight office has
undergone office renovations to
ensure we have room for expansion of
team and to transform our working
space in the office.
Our regional teams in Napier, New
Plymouth, Nelson, Dunedin, Hamilton,
and Tauranga have expanded team
numbers to gear the business for
more growth, and our additional
investment in team development is
key to ensure we have the “best” team
to provide the “best” customer
experience.
34 MAINFREIGHT TEAM REVIEW // DECEMBER 2018

To the new team members to our business this year – welcome to the Mainfreight family, we are all here to support and
look forward to supporting your career and journey with Mainfreight.
Nicole Henton,
MFAO Christchurch Seafreight
Anupreet Malhotra,
CaroTrans Auckland
Olivia Clark, MFAO Hamilton
Sam Bennetts, MFAO Christchurch
Airfreight
Joshua Abel, MFAO Wellington
Jacqueline Hennelly,
CaroTrans Auckland
Zoe Fowler,
MFAO Christchurch Seafreight
Nerida Whatmough,
MFAO Auckland Seafreight
Nadene Moore,
MFAO Dunedin
Branch of the Month
This initiative has introduced a
competitive spirit as our 15 branches
are benchmarked against each other.
The monthly competition has ensured
a focus on key performance metrics to
drive quality, customer experience and
growth. Along with the prestige, a
Branch of the Month winning team
celebrates with a morning tea and the
trophy for the month. Monthly winners
so far have been:
April Tauranga
May Napier
June Hamilton
July Hamilton
August Wellington
September Seafreight Auckland
Trevor Rice sits back and enjoys his pizza as Mainfreight Air & Ocean Wellington
enjoys their morning tea shout for winning branch of the month in August
Our key focus must now be to build on this momentum and all be committed to being the “best” people delivering the
“best” customer experience. Please ensure you play your part in our key deliverables – we still have a lot to do!
Customer Excellence
•
Professional communication
(phone/email etiquette, knowledge
on the customer)
•
Proactive communication – Own
the customer!
•
Customer “FIRST” approach, be
Easy to Deal With as a business
•
Customer on-boarding check list
for all customers as they start with
our service
•
Structured account management
plans, with multi-level relationships
with customers
•
Increased global communication
and alignment with our global
teams
Building and Developing Team
•
Identify a mentor in the business
to align with
•
Ongoing skill alignment/training
•
Training register for every team
member
•
Recruitment/succession plans -
only the best
•
Challenge yourself every day!
Maintaining Momentum
•
Brand growth – more cross-selling
and knowledge sharing across our
teams globally
•
Sales growth – increased activity
levels
•
Everyone in the business is a
salesperson
•
Air & Ocean brand – market
awareness
•
Have FUN – enjoy the journey we
are on
I would like to take this opportunity to thank you all for your commitment and
dedication you have contributed as a team every day over the past year – it is
greatly appreciated. To your families, thank you for the support and
understanding you have provided. The efforts and energy that you and your
families and partners provide to our business is very much appreciated and is
part of what sets us apart from the others! Have a safe and happy holiday!
MAINFREIGHT TEAM REVIEW // DECEMBER 2018 35

“WOW My Town” Roadshow –
Air & Ocean Wellington
World of Wearable Art (WOW)
recently celebrated its 30th
anniversary show and toured their
first-ever “WOW My Town” roadshow
across New Zealand. On tour were
three award-winning garments
created by designers from Australia,
United Kingdom and New Zealand.
Mainfreight has been involved with
WOW since the very early days,
when the show was still held in
Nelson, at the top of the South
Island. Realising that many
artists and designers lacked a
large income and were finding
it difficult to transport their
works to Nelson for the
competition, WOW organisers
asked Mainfreight for their
support to minimise the freight
costs of their works.
We put containers in the main
centres and invited the designers
to bring their garments to them, or
to send from their local branches.
This lowered the freight cost
considerably and we were able to
pack and transport containers to
WOW that were full of garments.
Mainfreight has now transported
thousands of garments over the
show’s 30-year history, usually in May,
as the garments are sent to Nelson
for judging. Mainfreight offers free
freighting to and from Auckland,
Wellington, Christchurch, and Dunedin,
and a 20% discount off the cost of
sending it to one of the 28
collection depots nationwide.
As the competition grew, the
company started to help
designers from abroad. Now
Mainfreight helps designers all
through Europe, Asia, and America to
get their work to the judges.
Our Wellington team were lucky
enough to receive a visit from the
Roadshow and have morning tea
provided.
Drivers Appreciation Week – Air & Ocean Auckland Seafreight
The Air & Ocean Auckland Sales
Team had the great privilege to show
our appreciation to our Owner Drivers
in the region – across our brands:
Mainfreight, Daily Freight,
Chemcouriers, Port Ops, Metro and
Owens Brands.
Each of us spent a half day with an
owner driver, which gave us a much
better understanding of not only what
happens to our cargo at the beginning
or end of its journey but to the
preparation that goes into making the
truck run, the owner drivers juggling
family commitments and holidays with
the reality of long days, traffic woes,
increased fuel prices, difficult
customers, H&S concerns to mention
a few.
Highlights from the Team:
Dan Plested – “Lil Mo” (OD) telling me that whilst driving in the central city one day,
he was just about to do an illegal U-turn ... but decided to continue straight ahead
after seeing Bruce Plested walking down the street. Dan’s reply – Bruce would
have loved it.
36 MAINFREIGHT TEAM REVIEW // DECEMBER 2018

Annette Webb – Nick Kumar (OD) saying, “you just warmed my heart by personally
seeing the delivery difficulties I face with this customer several times a week”.
David Zhao – When Alvin Kumar and I delivered
freight to Auckland Hospital I felt like we delivered
‘more’ than freight.
Elle Stewart – New appreciation for special
awareness required in terms of reversing and
turning in tight spaces.
Mark Belfiore – Thames ain’t no place for a New Yorker like me to wear a suit. So glad I wore my ‘Blues’!
Westney Road Refurb – Auckland Seafreight
Over the last couple of months the
Westney Road seafreight office has
undergone the biggest changes since
it was first built in 2000. It took a
mammoth effort from the team to
keep the operations going amidst the
disruption as the room was cleared
ready for a 48-hour transformation.
Friday 29 June and the team are
sharing close quarters down one end
of the office with Joel Pereira and the
accounts team. Where possible team
members are working off-site from
other offices.
Monday 2 July and the team is
greeted with a new layout and
working environment! The change
has provided more desks whilst
appearing more spacious and modern.
A small wall now separates reception
which means it is less intimidating for
customers entering the building than
being fronted by a sea of faces.
A big thank you to Edward Creedy for
the Project Management, input in
design and hard work, and also the
team for their patience during the
project.
“We’re Just Not Cool Enough Yet”
Airfreight Extension – Auckland
Airfreight
To keep up with our growing customer base and
ever-expanding volumes handled by our team, we
have made some big changes to our Westney Road
operation.
The existing dry store has been converted into new
chiller space for our booming perishables service.
The new perishables store opened for operation
mid-September with capacity doubled from 3 chillers
and a freezer, to 7 chillers and a freezer.
The Dry Store has moved into what was the old
Metro building and has also doubled in size.
Before
After
During
MAINFREIGHT TEAM REVIEW // DECEMBER 2018 37

Brave the Shave
It all started off as an idea for 3 young
men, enjoying yet another finely
crafted Mainfreight lunch out at
Westney Road, to help raise
awareness for the New Zealand
Cancer Society. That idea slowly
fermented into a plan to ‘Brave the
Shave’ for a cause that unfortunately
touches many New Zealand families,
and was quickly boosted into action
with the creation of a ‘Mainfreight Air
& Ocean - Brave the Shave’ donation
page.
Seth ‘Brock Lesnar’ Freeman, James
‘Jason Statham’ Gatley and Jeremy
‘Hayden Triggs’ Davis set the date for
August 18th to swap out the
millennial fringe for a fresh Kina, with
an aim to raise $3,000 for New
Zealand Cancer Society. It worked
out that each team member was from
a different brand of Mainfreight, so
along with support from fellow team
members, friends, and family, each
member set out to smash through
their target.
By the time that August 18th hit,
$3,590.65 had been raised, however
not all was over as the boys were
selling real estate on their heads for
team members to shave off. Luckily
enough, in this case, selling real estate
in Auckland comes with a hefty price
tag and the boys finished up with a
mammoth $4,233 overall.
We would like to thank everyone who
donated to the cause, and helped
raise awareness, all those involved are
extremely proud of the efforts and the
funds that were raised.
Jeremy DavisL-R: Jeremy Davis, Seth Freeman, James Gatley
Project Work
August was a busy month for our teams with two major artists visiting New Zealand as part of their world tours.
A huge amount of effort goes into these projects with extremely tight schedules. Well done to everyone involved!
Katie Perry’s Witness World Tour – Auckland Airfreight
The Auckland airfreight team was
involved in ground handling operations
for the New Zealand leg of Katy
Perry’s Witness world tour.
The bulk of the production equipment/
band gear arrived in Auckland the
afternoon of 18th August from
Sydney. Three freighter aircraft (a
Qantas 767 + 2x Singapore Airline
747’s) carrying in excess of 100
airline units were picked up from the
AKL international airport tarmac.
Between the hours of 5.00 pm to 6.00
am, dedicated Mainfreight trucks
shuttled between the airport terminal
and our Westney Road store to uplift
all these units. Once in store, all units
were cross loaded onto flat deck
trucks and made their way to Spark
Arena for breakdown.
Mainfreight’s project co-ordinators
were Kura Kiria and Iki Vaka and they
oversaw operations throughout the
night to ensure all went to plan both
at Westney and Spark
Arena. Meticulous planning by our
airfreight team was critical in
accepting such large volumes both
onto our Westney Road site and on
the ground at the concert venue over
a 12-hour period. On the day,
everything went remarkably smoothly
and the band crew was delighted with
Mainfreight’s services for this
operation.
38 MAINFREIGHT TEAM REVIEW // DECEMBER 2018

P!NK’s Beautiful Trauma Tour of
New Zealand – Christchurch
& Auckland Airfreight
30 August 2018 Mainfreight Air & Ocean Christchurch
helped Get the Party Started for P!NK’s Beautiful Trauma
tour of NZ. Just Like a Pill, we swallowed the mammoth
task before us and Who Knew what awesome magic the
Mainfreight team was about to unleash in the next 16hrs
(thankfully with no Revenge)! 212,000kgs, 1,000m3, 1x767
Freighter and 2x767 Freighters arrived into Christchurch
with the first flight landing at 6.30pm and the last at 5.30am
the following morning.
Mainfreight Metro assisted the Funhouse that was 40 Ron
Guthrey Road and supplied 6 truck and trailer units to shuttle
the 99 airline units off the aircraft and back to our facility. All
the action happened under the cover of darkness which
helped keep our Secrets from other prying forwarders eyes.
Tr y as they might, no one could Just Give Me a Reason why
this was not going to be a massive success. After all I’m Not
Dead Yet so Just Like Fire we ripped into the task at hand.
The 99 airline units were unloaded as quick as the P!NK
crew could direct the freight for reloading into 40’ seafreight
containers for transport to Dunedin (then on to Auckland).
Safe to say no one was asking “What About Us” as
everyone had their place and job pre-planned. There was
absolutely every item you could imagine, from bikes to
washing machines to more lights than Vegas! For Now there
were no Barbies found but a massive Chandelier was
certainly the highlight and single largest piece loaded on its
own 20’ airline unit. Turns out this Chandelier was a great
way for P!NK to announce I Am Here on concert night.
Roll on after performing a record 6 NZ shows, the
TimeBomb was then passed for the Auckland Airfreight
team to load out these 99 units of band gear including the
massive Chandelier for airfreight back to Australia. This
wasn’t planned however a due to a bout of illness in
Australia the P!NK crew decided to head back to Australia
to finish off ... it was up to Mainfreight once again to get the
Glitter In The Air.
In order to meet the re-export deadlines, airline unit loading
needed to take place at the concert venue immediately
following the last show. This effort took place across 8 long
hours in the dead of the night at Spark Arena in Auckland
and the effort of the Mainfreight team once again impressed,
not putting One Foot Wrong, getting the job done just as
the sun rose in the morning. Special thanks to the
Christchurch & Wellington Airfreight team members who
flew to Auckland to help The Great Escape!
About now I am really struggling to fit the rest of P!NK’s
song list into this article ... so thanks to assistance from
Paul, Darren, Erle, Wayne and everyone else involved.
Raise Your Glass but please don’t Blow Me One Last Kiss.
So What if this article isn’t 100% perfect but I can say the
P!NK project was – so it’s time to Beam Me Up and we’ll
look forward to the next project!
Seriously – a great team effort showcasing our Auckland
& Christchurch Airfreight teams and facilities to the concert
promoters and standing us in good stead for future airfreight
projects. To everyone who took part, be proud of what you
achieved and thank you for your commitment and
determination to get the job done. Well done!
Christchurch Inbound
Auckland Outbound
MAINFREIGHT TEAM REVIEW // DECEMBER 2018 39

Mainfreight Asia – Cary Chung
I
n the last six months, our Asian
operations have seen steady
growth bringing us slightly ahead of
the previous year. It’s been a good
start to the year with a lot of positive
changes, not only for revenues and
profits, but also for our team and
network within Asia.
On October 15th, 2018 we celebrated
the birth of our Malaysian branch. This
means we now have 21 branches
across 7 countries in Asia, and we will
continue to open up additional
countries being Japan within this year,
and additional branches in China,
Thailand, Malaysia and Japan as we
accelerate into our future!
In most of the Asian countries / cities,
the potential that lies behind these
inland / remote areas is enormous
and by having more branches / sales
offices across Asia, it will allow us to
capture more business opportunities
and market shares.
ASIA
Back L-R: Tim Gong, Jacky Lam, Cary Chung, Billy Zhang, Cherry Wang, Raymond Lo
Front L-R: Michelle Yip, Cici Wang, Nichi Zhui, Vicky Zhao, Joan Ji, Vincent Lee
Growth
There is still a lot of work to be done to take our business
to the next level! No matter what position you’re in, you’re
part of our commercial development. By saying that, we
need to provide more training for our team on “Sales
Pitch”, better management of sales opportunities, setting
higher targets and holding our team accountable to sales
KPIs. We also need all our team to be Cross-Selling. We
encourage our team to participate on joint visits within
Asia or overseas in order to have the Push / Pull effect.
Team, Product & Trade
Developments
We are in a very competitive market and to make a
difference, our team must lead from the front. So, we must
continue to provide in-house training or seek external
personal development as we are in a continent with over
20+ languages. Passing on the knowledge to all our team
across divisions is our key to success. So when an
opportunity arises, anyone can provide the skillsets or
solutions required to gives our customers a Mainfreight
experience.
Team, once again, I would like to thank every single one of you for all your
continuous support & dedication to our business and making this year a
remarkable one!
Mainfreight Asia wishes our Brothers and Sisters around the world a Merry
Christmas and a Happy New Year!
Business Events –
Transport Logistics
China (TLC), Shanghai
In May 2018, we exhibited at
Transport Logistics China (TLC), which
is a big logistics expo in China and
takes place twice year in Shanghai.
This is our first time taking part in this
logistics exhibition in China.
It was a good experience for our team.
We met different potential customers
during the exhibition to look for the
opportunities and sales leads. We can
also introduce Mainfreight Asia’s
service, capacity and network to
customers for enhancing Mainfreight’s
reputation in market.
40 MAINFREIGHT TEAM REVIEW // DECEMBER 2018

Wine Imports: a Team Effort – contributed by Qingdao team
Qingdao office (TAO) and Adelaide
office (ADL) are buddy branches. The
main reason for these 2 branches to
“buddy” is the Australian wine
business. Our Qingdao office has
been focusing on the wine import
business for some time, and Australian
wine imports is one of the major wine
areas they are handling now.
In early 2016, Qingdao sales team set
up targets to increase our import
business. We approached import
customers and handled a great deal of
ecommerce air import business from
FRA, we built the import team and
have more and more knowledge about
import business. By the end of 2016,
Tiger Li had developed some strong
relationships with red wine import
customers and became familiar with
the products and the marketing,
gained more knowledge from CNEE,
and set up procedure and price with
overseas branches.
In 2017, we handled more than
80TEU of red wine imports from ADL.
ADL and TAO became buddy branch
to develop red wine export/import
business together. Our sales team and
CSV team kept close communications
and provided the best service to our
customers.
In 2018, our procurement team
helped us to get better shipping rates.
Our overseas office also invested
more because the volume kept on
increasing. It is a good example of
teamwork. Customers began to have
warehouse and VAS service
requirements and we were there to
meet their needs. They import
containers to various ports including
Qingdao, Shanghai, Guangzhou,
Weihai, etc.
Marketing Focus: France
France is one of Europe’s largest
countries. It is bordered by six
countries: Germany, Belgium and
Luxembourg to the northeast,
Switzerland and Italy to the southeast
and Spain to the southwest. The
United Kingdom borders France via
the English Channel. The country is
considered to be the gateway to
Europe as there are several large
international airports (two of these in
Paris), ferry terminals and the French
rail service.
We started our first international
marketing “fire drill” of 2018, The
French Fire Drill, from 4th to 15th
June. During this period of time, teams
from across the Mainfreight Group
promoted our products for France
globally – including the Asia team.
China, Japan and Singapore are
ranked amongst the top 15
commercial partners for France.
During the two weeks, our Asia sales
team generated total:
•
55 sales calls
•
96 sales leads
•
Around USD$3 million of revenue
of potential business
•
Big portion of contribution is from
Shanghai sales team who
generated 40 sales leads with
total over USD$1.3 million
potential business and Guangzhou
sales team has 19 sales calls (well
done, team)
•
We already received four
confirmed gains from Lek
(Thailand team), Michael (Shanghai
team), Tiger (Qingdao team), and
Aaron (Tianjin team)!
This is definitely a great effort from the Asia team. Above are some interesting
photos taken during our promotion activities:
Tiger Li with our customer
Shenzhen Team
Guangzhou team
Tianjin team
Shanghai team
MAINFREIGHT TEAM REVIEW // DECEMBER 2018 41

Special People, Special Company – Wind Zhu
Shanghai team got an inquiry from
Auckland team member, Daniel
Plested, one Saturday morning in
June when we were at our branch
outing notifying us that there is an
urgent cargo that needs to be
received in Auckland by Tuesday
morning.
After checking with the shipper, the
only service that is able to meet the
requirements was hand-carry service.
We quoted the service and got
confirmation from consignee to book
the Monday flight to Auckland!
Big thanks to Wind Zhu, Shanghai
Customer service and operation team
member. He was in Hong Kong with
his family but sacrificed his holiday
and went to pick up cargo at 9am at
Xujiahui, jumped on the airplane
Monday at noon and arrived Auckland
at 5am the next morning.
The customer was very happy to
receive their cargo! Wind then flew
back the next day to attend a sales
call in Hangzhou that week! Thanks a
lot, Wind!
Big thanks Frank Fei, Shanghai
Airfreight team who worked hard to
ensure this project ran smoothly! Well
done, hand carry extraordinaire!
NZ Kiwi Ball in Hong
Kong – contributed by
Gary Lau
We recently participated and
sponsored the annual New Zealand
Kiwi Ball held in Hong Kong, now in
its 7th year. With special Kiwi
performances, food, drink and music,
we all celebrated everything awesome
about New Zealand. This year, the
theme was Southern Lights which
highlighted the beauty of the New
Zealand starry night in all its glory,
being a combination of Southern Stars
and the Aurora Australis.
The event was full of joy, fun and
harmony. It is an annual celebration
for anyone in Hong Kong with a
connection to New Zealand, there
were over 300 guests, some of them
are our New Zealand customers, and
some of them are from different
business entities in Hong Kong. The
event allowed us to meet many
companies with a New Zealand focus,
further expanding our network.
Wind Zhu with a customer
L-R: Lisa Yuen, Cecilia Cheung, Christy AuYeung, Noel Kong, Michelle Wong,
Gary Lau, Kris Yu, Jacky Lam, Sherman Yuen, Duncan Tang
New Malaysia Branch – contributed
by Jin Ang
Growth in the Asia Pacific region is promising and with
the dramatic expansion in the trade of Southeast Asia,
Mainfreight has extended its footprint, opening its first
Malaysian branch at Port Klang on October 2018, which
is the 21st branch in Asia. Malaysia is strategically
located in the heart of Southeast Asia, bordering
Thailand, Singapore and the South China Sea to Brunei
and Indonesia.
The team is delighted to be underway at their new office
which is a short drive of 20 minutes from Port Klang
Seaport and 40 minutes from Kuala Lumpur International
Airport. Supported by a group of experienced and
passionate team members, we will offer high levels of
customer service and quality, and work to expand our
network in Malaysia.
L- R: Penny Lim , Vanessa Ng, Thomson Teoh, Jin Ang, Ian Liang,
Grace Chew, Jacelyn Lee
42 MAINFREIGHT TEAM REVIEW // DECEMBER 2018

Drill Rigs Project 2 in Thailand –
contributed by Withanya “Mo”
Ceetantivech
In repeat business, Mainfreight Thailand recently undertook
a project for a global customer, for shipping of an oversized
cargo 4 units of Drilling equipment with total G.W 42 tons
from Laos to Canada in early September 2018.
Scope of work is door-to-door service. We provided
multi-transportation Cross Bordered Trucks to Laem
Chabang port under RORO vessel and also Customs
clearance for In-transit shipment. At port, we had packing
and cargo lashing on MAFI (low bed trailer) in proper
manner for transportation.
Even though it was the 2nd shipment, we faced challenges by the flood crisis at Laos side at that time. We had to review our
plan and readjust all processes to move the shipment out before the road was blocked by the flood. With full cooperation
from shipper in Laos, our Mainfreight team in Thailand, Canada and USA, we could move the shipment for loading at Laem
Chabang port as per plan. At the end we overcome all challenges and deliver the cargo as our commitment!!!
Mainline Singapore –
contributed by Dominic
Yeung
LCL Groupage was successfully
launched in Singapore in August
2018, having been a goal for two
years. Knocking down the past
obstacles, the first shipment from
Melbourne was a great success from
the team by consolidating 85 CBMs
with a 40’ plus a 20’ container.
Although there was a short delay in
the arrival of the vessel, all issues
were resolved with great effort by
Shawn Lim (Singapore Operation
Supervisor) and Julia McMillan (Export
Seafreight Operations - Melbourne).
Since then, we have handled a total of
31 TEUs by the end of October and
managed to have some gains.
Elton Poon (HK) and Dave Coughlin
(Melbourne) were on hand prior to the
arrival of the first shipment, and
provided their past experience,
knowledge and possible problems in
handling these shipment. They
certainly educated good stuff to us!
Others from around the Mainfreight
group including Tony Naumoff
(Sydney), Steve Hendry (Auckland),
Debra Carr (Sydney), Nic Kay (NZ)
and Paul Riethmaier (Auckland) have
also visited, ensuring everything goes
smoothly as well as get more
understanding of it.
In addition, special thanks to Cary
Chung for making several trips to
Singapore and providing great support
throughout the setup and made it
happen. Our team here is still excited
and happy to see those boxes coming
in. We are looking forward to the first
USA box next!
L-R: Shawn Lim, Jin Ang, Dave Coughlin, Cary Chung, Dominic Yeung
Nawarat Chalitapanukul (Mainfreight Thailand) on left
MAINFREIGHT TEAM REVIEW // DECEMBER 2018 43

Shanghai: Outstanding
Customs Declaration
Enterprise Honorary
Medals
Special People Special Company! Our
Customs Clearance team in Shanghai
got the trusted companies certified by
the SCBA (Shanghai Customs
Brokers Association) that credits
businesses of exceptional integrity
with quicker clearance times and more
efficient clearance processes.
To achieve accreditation, the following
criteria must be met:
•
Integrity and law-abiding enterprise,
no violation of discipline,
infringement record
•
In the customs amendment cases
of misreported, the false negative
rate is less than 1/3 of the average
•
Because of integrity, all have a low
inspection rate (1-1.5%)
•
The exit document clearance speed
is 5 minutes at the fastest, and the
import is 30 minutes (exit tax time)
L-R: Yuki Xu, Lan Ji, Apple Zhu, Penny Tang, Eric Sun
Sales Managers Meeting in Shanghai – contributed by Billy Zhang
The Asia Regional Sales Managers
Meeting was successfully held in
Shanghai on 21st & 22nd of August,
2018 with our Asia Tradelane
Managers and Product Managers
(Airfreight, Seafreight, and Supply
Chain) involved. We were very happy
to have Dave Scott, Group Sales
Manager in Australia, to join us in
those two days to share the precious
experiences in Australia for recruiting
and inducting new sales team
members, improving individual sales
executive performance, account
management, and managing sales
motivation and productivity.
Meanwhile, the team presentations
and workshops in the meeting were all
around who Mainfreight’s Ideal
Customers are and how to bring them
on board. It’s very good to see our
team in Asia having common
understanding of the directions and
vertical focuses to ensure the
sustainable growth is delivered, and
focusing on Asia controlled free hand
business, high value freight with
airfreight, LCL, and Import freight are
definitely our priorities. The rule of 78
and sales 20 miles march are the
ways for Asia sales team to keep in
mind and follow during the daily work
to achieve higher performance.
Back L-R: Richard Nguyen, Raymond Lo, Tracy Xu, Grace Mu, Sommai Trakarnrung Lek, Billy Zhang, Dave Scott, Joan Ji,
Stanley Su, Vicky Zhao, Peter Koo, Vincent Lee
Front L-R: Dominic Yeung, Rain Shan, Anita Su, Jenny Zhong, Jin Ang, Steven Huynh, Michelle Yip, Nina Huang, Cici Wang, Will Li, Jacky Lam
44 MAINFREIGHT TEAM REVIEW // DECEMBER 2018

Future Leadership Program
This year we selected our two biggest Branches (Hong Kong and Shanghai) to launch our future leadership program.
Two key events were setting up a recruitment booth in Shanghai university, and a career talk at Hong Kong Lingnan
University – both were very well received.
L-R: team member in HK Lingnan University, Gary Lau, Wendy Niu,
Cherry Wang, Billy Zhang, Cary Chung, Nichi Zhui, Michelle Wong
Team Building
Thailand – Withanya “Mo” Ceetantivech
This year, Michelle Yip, Asia Supply
Chain Solutions Manager and Cary
Chung, Asia General Manager joined
our Thailand team in our annual Team
Outing in Rayong Province during Jul
14-15th. We had the branch result
presentation, games and activities for
team and a group dinner. This
moment helps to strengthen our
relationship and is a chance for our
team to know each other more in a
relaxed moment where everyone enjoy
and build rapport among each other.
Back L-R: Sommai Trakarnrung (Lek), Withanya Ceetantivech (Mo), Cary Chung, Kittipas, Wuttichai Intarasil (Wut), Kasidit Sarapanwong (Bus)
3rd: Chatchawan Channim (Deaw), Suttapa Rojanaporn (Ploy), Krissana Sangpao (Mew), Jarupa Pengjam (Pa), Michelle Yip,
Sukanya Boonrueng (Tuk)
2nd: Jidapa Saeyab (Ying), Virongrong Sangkaew (Pond), Tidarat, Nawarat Chalitapanukul (Aey), Saowaluk Pratanukom (Ann),
Supang Somboonkusolsil (Pang), Preeyaporn
Front: Patcharin Jakarathorn (Spice), Pattamanun Anuchitnanon (Joy), Jinjuta Woranit (Hong), Napassorn Mamaethong (Jazz),
Narirat Koksanthia (Toey), Saowanee Chaiparinya, (Boonk)
MAINFREIGHT TEAM REVIEW // DECEMBER 2018 45

Qingdao – Vicky Zhao
Sept 2018: Qingdao team went to
beautiful seashore city Rizhao to
celebrate our 7 years anniversary. In
the afternoon, we did some outdoor
training. By the training, we found out
how to build a stronger team, how to
communicate with each other, how to
complete a task with teamwork more
effective, and what we can do to
improve in future to build a closer
team. Such as be punctual, listen to
each other, make things simple, etc.
At night, the whole team enjoyed
dinner together. We also reviewed the
performance in these 7 years and set
our new target in the next 5 years. We
feel the energies and enthusiasms in
Qingdao team. Our blue blood flowing
in our body. We are looking forward to
our further contribution to Mainfreight
big family.
Front L-R : Suki Han(L3), Miki Yuan(L4), Vicky Zhao(L5), Helena Li(L6), Never Xu(L7),
Eva Jiang(L9), Rex Gao(L10), Steven Sun(L11), Tiger Li(L13)
Back L-R: Michael Li (L2), Gary Hu(L5), Neil Li(L7) *With family member
Ningbo Team by Sunny
Sun
Ready, Fire, Aim. We always prepare
and try our very best to accomplish
every mission, and that’s the
atmosphere that emerges from our
Ningbo office constantly. We keep
developing to create more glorious
future.
In our spare time, we have organized a
team building with all of Ningbo team
members at the end of October. On
that day with a warm sunshine, we did
some activities such as fishing, rock
climbing...etc.
We had a big feast, which provided a
wonderful opportunity to experience
cooperation, teamwork and
democracy. As the Mainfreight’s spirit
shows that we are a team and we
should unite together all the time. As it
turned out, it was definitely a splendid
weekend, through which we are better
prepared for the challenge of the
coming peak season over Christmas
and Chinese New Year.
Back L-R: Joice Xu, Rain Shan, Wesker Wang, Frank Li, Michelle Wu, Carl Xu, Andy Sun
2nd Row L-R: Vivi Chen, Lisa Li, Cindy Yang, ,Emily Wu, ,Linda Yang, Jane Ke
Front L-R: Vicky Chen; Sunny Sun
46 MAINFREIGHT TEAM REVIEW // DECEMBER 2018

Mainfreight Americas – John Hepworth
W
e are excited to see things
falling into place in our
American business. It has
taken us a while to get the platform
set as we needed it to be strong and
stable. We have this now and the
result should be good growth for the
remainder of this year and beyond.
Our sales pipeline is full of
opportunities and the customers have
large potential. It is an exciting time to
be part of our American business.
•
We must remember to focus on
the basics that have serviced us so
well;
•
Strong sales in all branches; being
sales driven is the only way to
success
•
Quality – ensure we keep to our
standards and keep lifting the bar
•
Build a strong base of future
leaders so we only need to employ
from within
•
Be brave (as Bruce Plested states)
and make decisions that will be
good for our 100year vision.
•
Build our culture with belief in our
pillars – they have stood the test
of time and are our strength
•
Finally have passion for our team
and your branch – it is our people
that will always make the
difference. Have FUN.
We have created the basis of our
business plan for the next 5 years and
it is built around the following
imperatives;
External Imperatives
•
We are easy to do business with
•
Our Brand is recognized as a
quality and innovative global supply
chain provider
•
We are seen as a positive
influence on the stock price of
Mainfreight through our growth
•
Mainfreight USA is an employer of
choice
Internal Imperatives
•
The Three Pillars have been
adopted into the Mainfreight
culture across the Americas.
•
Continued investment in the
recruitment, retention and
development of our future leaders
•
Quality drives our business
•
Our sales force are highly
motivated and linked to our
organizational goals
•
Linkage of the three business
units is achieved through better
processes, systems and team
development
•
Ensure we have an effective
strategic planning process.
We can be very proud of our achievements this year but we must not rest on our laurels. We must continue our strong
sales drive and create passion in our business for selling every day. Pick up the phone knowing we have a customer we
can impress on the line and continue to show that Mainfreight is their best option.
To the Mainfreight world have a great Merry Xmas and New Year from everyone
at Mainfreight & CaroTrans USA.
North America Air & Ocean – Nathan Thomas
I
write this while travelling to the
official opening of our new our
Logistics facility in Bollingbrook,
Illinois, which is yet another brand-
new, shiny building we are proud to
show off to our customers and have
our teams working in. It is one of
several shiny new environments, as
we have refitted or relocated a few
operations during the last year.
Plus we have opened an Air & Ocean
office in Salt Lake City, first of many
regional expansions on our horizon.
We are in the middle of an exciting
growth period, and with growth comes
challenges as we continue to build our
team with future leaders, and invest in
them as we do our best to provide
them the tools to succeed. We are
seeing the team take on new
opportunities and responsibilities; it
really is great to see the team develop
as our business grows. Very
rewarding!
This period running into Christmas is
exactly that, running. It flies by and
provides a fun time with the many
holiday celebrations Halloween,
Thanksgiving and of course football
– Go Bears!
With Thanksgiving just around the corner, it is timely to give thanks to our Team
and their Families. The support from home for all our team members is very
much appreciated. Please make sure we all relax with the family and give them
thanks; as their support is a big part of our success at Mainfreight.
Enjoy the festive season, be safe and happy!
AMERICAS
MAINFREIGHT TEAM REVIEW // DECEMBER 2018 47

Team SLC – Vinnie Marciano and Robert Comfort
New Branch Manager Spotlight – Amy Walker, Charlotte Air & Ocean
I have been the International
Operations Manager with Mainfreight
Charlotte for a little over 5 years, but
have been in the industry for much
longer (the exact number will remain a
mystery to you). My career has taken
me through the many facets of
international shipping; from entry
writing to sales, from ocean exports to
air imports and everything in between.
Applying for a branch manager role
seemed like the natural progression to
my career and I am so glad I did!
Our A&O team is small but mighty.
Each team member impresses me
every day with their willingness to
learn and grow, and each and every
day they come to work willing to do
what it takes to make and keep our
customers happy. They make my job
easy and as a new BM, I am certainly
lucky to have them by my side. It is
not only an honor to lead this branch,
but to represent Mainfreight as a
whole. As with anything, there is a
learning curve, but I accept the
challenge and am looking forward to
growing our branch with this fantastic
team.
I have had the pleasure of working
with Adam Renner for the last four
years while he led our tea, and he has
been (and continues to be) a
wonderful mentor. A hearty and well
deserved congratulations to Adam
for his new position in Dallas!
You will forever have a home at
Mainfreight Charlotte.
New Branch Manager
Spotlight – Paul Ody,
Toronto Air and Ocean
When I applied to join Mainfreight in
January 2014, it was one of three
Global Supply Chain Logistics
companies that I believed I wanted to
work with based on my research. After
my interview with Andrew Hall,
Mainfreight became my first choice.
Not only did I feel like my personal
values were well aligned with
Mainfreight’s Pillars but I could sense
Andrew’s passion for the company
and knew that I could be a valuable
team member and enjoy coming to
work every day.
Fast forward, nearly 5 years, and the
Toronto office has gone from three of
us to a team of 11. In those 5 years,
we grew and won clients. To keep up
we hired a number of new team
members, some of whom stayed and
some of whom left. Those who stayed
have made our group stronger and
those who left are
positively considered ‘alumni’ who will
one day come full circle and invite us
into their new ‘house’ and trust us to
move their products based on their
experience with us.
Now, as Andrew moves onto his new
role as Branch Manager of
Los Angeles Air & Ocean I would like
to say two things. One, thank you for
everything. That includes hiring me,
being a positive force of change, trying
new initiatives even when they could
fail, and most importantly for coaching
all of us. I mean it, thank you! And two,
your new place in California better
have a sizable guest room that can fit
my entire family so we can escape the
winter on occasion.
Finally, as I move into my new role as
Toronto’s Branch Manager I look
forward to inspiring the next Toronto
Mainfreight generation. I have come to
appreciate that my instincts 5 years
ago were right, and that ‘Special
People, Special Company’ is not an
empty tag line, it is a true description
of the Mainfreight culture. One I am
proud to be a part of.
Air & Ocean Branch in Salt Lake City
It is official! We now have an office in Salt Lake City, Utah,
making this branch the first Mainfreight location in the
Intermountain Region!
International trade contributes billions of dollars to Utah’s
economy as businesses continue to become more globally
focused. With Utah now being the fourth fastest growing export
state in the United States, we are very proud to announce the
opening of the first Mainfreight location in the Intermountain
Region. Located in Salt Lake City, UT, our site is a key access
point along the Rocky Mountains. We have strategic partners
selected to support our Air & Ocean activities making us ready
to take on anything that comes our way!
New Branch Managers Amy Walker & Paul Ody being welcomed during a luncheon
at our mid-year BM Meeting
Back row L-R: Terrence Wakefield (Houston A&O), Paul Ody (Toronto A&O),
Riley Tryhorn (Chicago Logistics), Weston Martin (Portland A&O),
Dries Pinoy (Newark Logistics), Adam Renner (Dallas A&O)
Front row L-R: Bryce Hicks (Albany A&O), Amy Walker (Charlotte A&O), Matt Gustafson
(Chicago A&O), Andrew Coulton (Dallas Logistics), Melissa Bowder (Chicago Transport)
48 MAINFREIGHT TEAM REVIEW // DECEMBER 2018

North America Transport – Shawn Roach
T
he first half of the year has been
exciting for Transport. With a
keen sense of pride, our
branches have challenged each other
to perform at their best. Our team
continues to strengthen, as does our
experience and ability to execute the
basics of our business. This is evident,
as we have witnessed significant
turnarounds in McAllen, Chicago,
Dallas, Houston, Miami, and San
Diego.
Through September, the business has
seen many achievements; growth in
revenue, growth in EBITDA, and a
record profit for the half year. Along
with this performance, we are happy
to see that October is on track to
exceed September’s profit levels. And
lastly, we are very excited to see that
all but one branch will be in profit by
the end of November. This has been
accomplished through our team
members’ hard work, relentless
determination, and commitment to
quality service.
This is still just the beginning of our
journey. Our percentage of the
North American market is critical, and
we are simply not big enough (yet).
This is apparent in our 4.8% ROR
through September. With a minimum
target of 10 to 12%, this is where our
opportunity lies and we as a team
have embraced this as our critical
point of measure.
A major initiative to continue driving
quality, margin, and net profit, is our
commitment to launch 24 new
line-hauls this year. These line-hauls
will be best positioned to support our
major markets, and capitalize on
available freight volumes region to
region. Owner Drivers have been
signed on for both the Los Angeles-
Dallas-Newark return, and a Chicago
to Newark return. This is the perfect
time to translate our new freight
volumes into Mainfreight trucks, and
retract business from carriers that do
not care about our customers’ freight
as much as our Mainfreight team
does.
We are looking forward to finishing
strongly for the second half of the
year and exceeding our profit pledge.
And finally, thank you to our team for a great year and a Happy Holidays
to everyone and their families.
Mainfreight Chicago – contributed by Melissa
Bowder
What do you get when you put passionate, enthusiastic people on the
Mainfreight bus, re-visit what Mainfreight Culture is all about, and re-focus your
sales strategy? You get 10 people excitedly cheering about new customer Wins
and laughing about Wedgies ...
The team has been working as a well-oiled-machine these last 6 months
focused on making the branch look and feel as a Mainfreight branch should,
working together to focus on quality and process improvements, learning to
understand the details of our P&L, refining the importance of selling into our
network, working to onboard our customers properly, and most importantly to
celebrate our successes!
Daily successes (Wins) happen when we post a job of substantial margin – and
believe me, everyone knows when this happens. Wedgies unfortunately occur as
well, but we learn from these when we take a set-back. Everyone in this branch
contributes to our success and because of this we are now celebrating hitting
consistent profits and heading towards our target! - Way to go Chi-Town!
Erik Weidner
We were able to take time out and celebrate our drivers during Driver’s Appreciation Week Sept 9-15!
Jenny Valle (MF Chicago A&O), Paul Romanowski (Chicago Driver), Magdalena Romanowski (Guest), Lori Hageline (Chicago Transport),
Erik Weidner (Chicago Transport), Sam Kersten (Guest), Barry McLemore (National), Melissa Bowder (Chicago Transport), Adrian Gallardo (Chicago
Transport), Kevin Bustamante (Chicago Driver), Sincerity Nomahegan (Albany A&O), Joao Bustamante (Chicago Driver), Matt Gustafson (Chicago A&O)
MAINFREIGHT TEAM REVIEW // DECEMBER 2018 49

Los Angeles (LAX) Fleet
– Shane Michalick
As the end of 2018 draws close, we
are rapidly approaching the deadline
we set to refurbish or replace all the
road units operating out of the LAX
Transport branch. Our owner drivers
have invested some big money in new
equipment along with new paint, and
the fleet is starting to look fantastic, a
far cry from where we were a couple
of years ago.
By the time this message hits the
press we should have an additional
eight local trucks on board all painted
up representing the “Blue Machine”
here in Southern California. Our latest
line-haul unit to hit the road is this
great looking Peterbuilt that runs the
Los Angeles-Chicago-Los Angeles
route on a weekly basis. Its sister
truck that runs in the opposite
direction is also due into the paint
shop over the next few weeks so will
be a great looking sight as we get
more blue and white on the roads of
the US and Canada.
We are also excited to announce our
newest midweek run between
Los Angeles-Dallas- Newark-Los
Angeles now on the road. A team run
that will be clocking up a monster
5,796 miles per week (9,327 km).
A huge thank you to our drivers in
Los Angeles for your investment and
commitment, between us all I have no
doubt we can make this a successful
partnership.
Just Moved! Newark Transport Branch – contributed by Tony Mazza
We are very excited to announce our
move to our new 110,000 sq ft
transport facility in Newark, New
Jersey. This will be the first branch in
America to have a full kitchen, chef,
locker rooms and showers for team
members and Owner Drivers!! The
facility is conveniently located near
NJ/NY ports and airports, bringing
opportunity to the entire Northeast
USA region.
This new facility has allowed us to
close a Transport account worth
US$4 million; one of our full-supply-
chain clients, also utilizing our
Logistics and Air & Ocean divisions.
With 30 dock doors, we have plans to
paint the doors so when seen from
aerial and road views, 11 of the 30
doors will spell out MAINFREIGHT.
It’s been six years since I joined the
Mainfreight family, shortly after
accepting the challenge of leading the
Newark Transport branch. With a
dedicated team alongside me, we
collectively took the branch from
losing $550,000 after the first year to
making $550,000 in the second year.
This success allowed our branch to
continue its growth and move into this
shiny, brand new facility.
Some of the important factors that
assisted in the overall success of the
Newark branch:
•
The Team - First and foremost,
credit goes to the entire
Mainfreight Newark family and
their ability to support one another
as a true team. This is what it is all
about, the team... Every team
member contributes to our
success in each of their roles.
•
Cross Training - Secondly, the
benefit pf cross training. My team
ensured we could accomplish
more with less overheads (bigger
bonuses for the team too!)
Installation of new kitchen appliances coincided with Halloween so the
Mainfreight Newark Smurfs were quick to check it all out!
Front (L-R): Freddy Landaverde, Terry Lindell, Danielle Torsiello
Second row: Rodney Harris, Chrissy Correia Tony Mazza, Rick Smith, Debbie Rumore, Patricia Bercy
Third Row: Lynn Bausch, Wayne Bertha, David Bubb, Max Stuebe, Aden Gelmi, Steve Plummer
50 MAINFREIGHT TEAM REVIEW // DECEMBER 2018

•
Mentors & Protégés - You should
always have a protégé and a
mentor. This allows us to make
quick decisions and to always have
the next team member ready to
move up into a more senior
position when another team
member is promoted into a new
role.
•
Key Account Managers - Lastly, as
we continually aim towards
exceeding customers’ expectations
and providing superior service, key
account managers are a crucial
part in keeping the quality of
service at a high level.
“Growth is never by mere chance;
it is the result of forces working
together.”
Toronto Transport –
contributed by Dean
Baran
Both Toronto teams (Transport and Air
& Ocean) were very excited to move
into our new depot in November
2018. Centrally located near Pearson
International Airport, the new hub for
Mainfreight’s Canadian operations
features over 48,000 sqft of cross-
dock and 10,000 sqft of office that is
sure to be one of the jewels of the
Transport network. Adding this
building to our city and linehaul trucks
strengthens Toronto’s place as an
important freight hub for Mainfreight.
The team has been working hard on
the dock while the offices aer
renovated. It is truly amazing the
opportunities that present themselves
when we can bring customers to our
home and show them first-hand the
meaning of Mainfreight quality.
Working on the dock has allowed us
to better support the Air & Ocean
team and our existing key accounts. A
good example is our ability to grow
our relationship with an iconic
Canadian clothing retailer. What
started as helping them expand into
the US has evolved into a container
de-stuffing program that has us
sorting and palletizing more than
1800 cartons per day.
We look forward to providing
Canadian hospitality to all of our
visiting Mainfreight brothers and
sisters in the very near future.
Mainfreight Canada...get to know us!
Mainfreight Logistics North America – René van Houtum
A
nd before we know it, the year
is over... The first six months
of the new financial year have
been exciting and we have continued
on the same note we ended last year
– growing our business. With strong
revenue growth for the first six
months, we are filling up our new
warehouses quickly. We are happy
that recent growth came with an
increase of the service to our
customers.
It is no secret that we had been
through a rough time during the first
months of the calendar year when we
implemented several new big
customers simultaneously and had to
move our Chicago operation to a new
warehouse. It was a stressful time but
we get the best out of ourselves when
we put ourselves under pressure.
With the help of stock controllers in
each of the branches, we are seeing
our IRA results improving rapidly.
Many thanks to the team for making
a big effort every day and having such
a positive impact on our business.
Your efforts are highly appreciated.
One of the challenges we continue to
have is the day-to-day presentation of
our operations, i.e. team image,
cleanliness of our warehouses,
equipment, etc. Since September, we
have new apparel for the team and
L-R: Dean Baran (Transport), Mike Thompson (Transport), Anna Pazynich (Air & Ocean),
David Frisina (Air & Ocean), James McWilliam (Air & Ocean), Mehr Rajput (Air & Ocean),
Sara Bennis (Transport), Thomas Prentice – Owner-Driver, Sean McGrattan (Transport),
Bogi Compton (Air & Ocean), Gustavo Amorim (Air & Ocean)
Dallas team in new uniform – sharp!
Front row L-R: Lorena Guzman, Elsi Pacheco, Donna Ridgeway, Andrew Coulton, Karina Guzman,
Kathy Campbell, Ana Calderon, Gloria Barron.
Back row R-L: Quincy Lewis, Akshay Kothari, Walter McManus, Brandon Fuller, Eduardo Marenco,
Bharat Dambal, Ronny Garza, Willie Brewer, Miguel Morales.
MAINFREIGHT TEAM REVIEW // DECEMBER 2018 51