Mainfreight – Team Newsletter December 2019

MAINFREIGHT TEAM REVIEW
NEWSLETTER DECEMBER 2019

A Word from Don
W
elcome to the Christmas
edition of our Mainfreight
newsletter, prepared for
our team and shared with our
customers and shareholders. We are
sure you will enjoy the following
contributions from our team around
the world.
The festive season, and the period
leading up to it, is our busiest time of
the year where freight volumes
throughout our network can double,
with customer demand elevated
looking for exceptional on-time
services, which at times can be
challenging. To our team worldwide,
thank you for the extraordinary
commitment and energy you put in,
looking after our customers’
requirements. Your efforts make us
who we are, and provide the backbone
for our growth and development
towards our next 100 years.
Our half year results were released to
the market in mid-November. Our
sales revenues increased 5%, to just
exceed NZ$1.5 billion, and net profit
increased 11% to NZ$62.21 million.
It would be easy to point a finger to
where we could have done better;
rather let’s acknowledge that the sum
of our global network contributed to
this satisfactory result. Such are the
benefits of global expansion, where
we now find ourselves in 24 countries;
soon to be 26 with South Korea and
Spain due to open early in 2020.
Not only is our ongoing global
expansion important for our
customers, but also the natural
intensification of our networks
regionally. In every one of the
countries where we are now located,
our teams are finding the need to
build and open more cross-docks for
Transport, and warehouses and
offices for our Warehousing and
Air & Ocean customers respectively.
This expansion allows us to be more
efficient and closer to our customers,
and is particularly important in larger
metropolitan areas where traffic
congestion and urban sprawl require a
different approach to distribution.
Our sales growth, whilst satisfactory,
does require a better effort to reach
our expectations. One observation
made during some of our branch
visits, is the need to focus on
customers that provide essential,
everyday supplies into and around
countries; supplies and products that
allow a city to breathe. Too many
branches in our global network are
not focusing enough on these types
of customers. To do so will see an
amazing change to volumes and
growth. These products fit naturally
into our network, and require the high
levels of service and quality we are
able to provide.
Our network now includes branches
in Malaysia, Thailand, Vietnam,
Singapore, Taiwan and Japan; one
South American branch in Chile; three
Mexican branches and one Canadian
operation in Toronto. Every single one
of these countries has a population
greater than New Zealand, and the
capacity and logistical requirements to
provide substantial growth for our
business. We urge each team
member to recognise the scale and
significance of these countries, and
assist wherever possible to help them
find the growth that we know is
available.
This year sees us celebrating 30 years
in Australia; a significant milestone
and now a substantial business and
region for our company. Thank you to
you all for what you are achieving in
Australia – made even more satisfying
when the market urged us to “come
home” from Australia some 20 years
ago. We always knew what was
possible.
Finally, please take time and make an
effort, wherever possible after this
busy period, to celebrate Christmas
and the respective holidays that are
happening throughout our country
network, and to enjoy some relaxation.
You and your families deserve it.
This is a very special company, run by
very special people.
On behalf of myself, Bruce and the
team of Mainfreight Directors – we
are humbled by your efforts.
Magazine Directory
Europe .......................3
Americas ...................12
Australia ....................20
New Zealand ...............33
Asia .........................46
Technology .................53
Training & Development ...56
Bereavements ..............59
Service Achievements .....60
Long Service Legends ......62
Photoboard ............... 64
Feedback ...................67
Cover artwork by Cheyenne Freeman, age 11 – daughter of Paul
& Nehu Freeman who both work for Mainfreight’s Auckland Transport branch.

Mainfreight Europe – Ben Fitts
T
eam, to our 2,429 team
members, across 10 (almost 11)
European countries – thank you
for all that you have done to ensure
that we head into Christmas with a
business that continues to strengthen.
As our results start to lift, we are able
to catch a glimpse of what we are
really capable of if we stay true to our
culture and the disciplines that
underpin it.
To ensure that we walk the talk with
regard to culture, you may have
noticed three important or accelerated
changes in some of our branches;
•
Time clocks are being removed –
or in some cases simply smashed
– from our walls, replaced by a trust
that we turn up on time ready to
start and put in a full day’s work.
You don’t tap on a time clock when
you come and go from your home,
nor should you have to when you’re
in your branch.
•
No more red tops to show positions
of responsibility in our operations.
Whilst unintentional, this creates
unnecessary hierarchy that can be a
barrier to effective communication
amongst teams. Strong leadership
remains as important as ever, but we
shouldn’t need red-coloured shirts
to enable this.
•
From temps to team – the certainty
of a full time role brings a lot to both
our team and operations. Familiar
faces, working in familiar
environments, helps improve quality
and efficiency. So we are moving
rapidly toward a team full of
Mainfreighters.
With the above in mind, please really
challenge yourself to trust operational
decisions to those closest to the
actual action. Find a way to make this
happen. This trust is empowering and
the business is stronger for it.
Thank you for embracing these
changes with such enthusiasm – our
culture is steadily taking hold, and if
we stay focused on it our results will
continue to improve.
Have a wonderful Christmas team.
EUROPEEUROPE
5 Things to think about for 2020:
1. Bottom up, not Top down – don’t centralise decisions that are better
taken close to the actual action.
2. Sales Growth – remember we are targeting 15-20%, we can do much
better.
3. Think long term – not just about tomorrow or next week. We’re here
for the next 100 years.
4. Network Impact – How do the decisions you take assist other parts of
our network? eg our target customers
5. Exceptional Quality in all that we do – use your KPIs to measure
performance and improve.
We welcome Brad Russell to the role of European Regional Sales Manager.
Brad and his wife Jaimee have made the move across from London where Brad
had previously set up and led the Air & Ocean Branch. We are excited about
Brad’s appointment and welcome both him and Jaimee to The Netherlands!
Q&A session with Don
During Don’s recent visit to Europe, a
Q&A session was held. The room was
almost too small to fit all of the team
members who wanted to join the
session. Team members came
prepared with lots of questions, which
Don addressed and elaborated on.
Thanks to all team members for their
interest, and to Don for the inspiration!
MAINFREIGHT TEAM REVIEW // DECEMBER 2019 3

First Induction course
Warehousing and
Transport
How exciting! We recently had our
first European Warehousing and
Transport induction course! During
this 2-day course, the overall goal is to
provide a full cultural injection, an
understanding of the business, what is
expected from our team members,
and how to be successful on the job.
Some feedback that we got is that
they feel even more part of the family,
are more aware of the career
opportunities and what happens
outside their daily operations. Whether
you have been with this business
three months or ten years, this course
is for everyone. It will give a real
understanding of the underlying
reasons for our culture, and support
the team to go back and fuel the
Mainfreight culture in their branches.
We hope to welcome all team
members soon during this course!
L-R: Eddy Heister, Britt van de Weerd, Jeroen de Lange, Rob Aalders, Jesper Heijkamp,
Patricia Heijnst,, Mikael Engels, Marianne Boschker-Boom, Ayde Sterk, Jelle van Rinsum,
Tina Gerritzen, Sebastiaan van der Veer, Bart Dijkman
Stop the Clock
Another milestone in Europe has been reached, we moved
away from the use of time clocks throughout our European
operations. Our culture is about trust and the ongoing
creation of a family environment at work.
Our Zaltbommel warehousing branch and EU support were
the first branches who removed their clocking system from
the wall and more will follow!
Family Days
It’s family time again! We are proud to work for Mainfreight and that’s what we
want to show our family as well. Our team in Born invited their families to hop
on a “go karts” train to see their brand new warehouse, while the family in
Ostend enjoyed the afternoon with lots of fun activities within the warehouse
and outside. The families of team ‘s-Heerenberg, enjoyed their Family Day at
an outdoor venue, where they enjoyed canoeing, climbing, cycling and more
- but the highlight of that day was pulling our own Mainfreight truck.
Many families did their best to set the quickest time as possible.
Family Day Born
Family Day OstendTruck pulling Family Day ‘s-Heerenberg
4 MAINFREIGHT TEAM REVIEW // DECEMBER 2019

Europe Air & Ocean – Jason Braid
T
eam – welcome to the festive
season and what is the end of
yet another year!
It’s been a big year, so please take a
moment to enjoy this special time
knowing the hard work you’ve put in
throughout the year will continue to
pay dividends come January.
This above point couldn’t be more
relevant than when it comes to sales.
We’ve built some momentum here
lately, both in terms of growing our
sales team, and in filling our sales
pipeline with more exciting
opportunities. Thank you for your
focus on this but please don’t ease up
now, we need to take this to yet
another level again.
Once again, and we stress this every
year, be proud of the culture you are
building. This means everything to us,
and as a team, we should hold each
other accountable. If you feel
something’s not in line with what we
know our culture to be, please speak
up; getting this right is essential to our
long term success.
Growth in some of our ‘newer’
branches and markets has been
pleasing. Our London team has led
the way this year and because of this,
in January we will open our second
UK Air & Ocean Branch in
Manchester. We’re excited at the
additional opportunities that will come
with being closer to our Midland
customer base, and if our Manchester
branch grows at the pace our London
branch has, then watch this space.
Perhaps a Scotland or Ireland branch
isn’t too far away?!
In addition to Manchester, we’ll open
our first Spanish Air & Ocean Branch
in the beautiful city of Barcelona in
January. The opportunity to open in
Spain comes on the back of our many
customers that already entrust us with
their imports and exports to and from
Spain. To those customers, thank you!
We look forward to only improving the
quality of our service offering in Spain
in the months and years ahead.
Come January we will have 14
Branches across 9 European
countries, and it’s fair to say that we
still haven’t even scratched the
surface in any of these markets.
Opportunities are endless, so if you’re
a branch that isn’t performing to the
level you believe it should be, then
please act now and make the
necessary changes to get it on track.
As we hit 2020, below are some
things to stay focused on;
•
We are a supply chain business
centred around our network – this is
our strength and we will stay
focused on this
•
Build stronger relationships with our
team mates around our business
– within Air & Ocean locally,
regionally and globally, as well as
with our Transport and Warehousing
team mates
•
Air & Ocean consolidations are what
we’re about. Commit to these
consolidations and search for
opportunities to build additional
units
•
Quality – please drive improvement
in your branch KPIs and Audit
scores
•
Control your own destiny – don’t
rely on routings. Feed our network
with freight and you will get the
same in return
•
Build a team that allows you to
promote from within
•
Sales, sales, sales – there are so
many opportunities out there
Thank you very much to all our team
for everything you do for us; we are
lucky to have such an amazing team
of people.
Merry Christmas to you all.  
A word from Claudi Calvera
(Branch Manager Barcelona)
In October 2019 we started working towards our branch opening in
Barcelona, our first branch in Spain!
It has been amazing and challenging to be leading the project. The energy
and determination of our leaders convinced me to make Barcelona into
the starting point for Mainfreight in the Spanish market. And also of
course I have been captivated about Mainfreight’s story started by our
chairman Mr. Bruce Plested.
I’m a logistic professional with more than 12 years’ experience in
forwarding industry, solid background in ops and sales especially in
Air and Sea. My favorite part in this new role is helping team members
as well as our Mainfreight network to become successful!
As a family man I love spending time with my wife and my five year old kid practicing sports, travelling, trekking mountains
and of course cooking! I’m a good cook! Come on Mainfreight family! Dare to try my Paella?!
MAINFREIGHT TEAM REVIEW // DECEMBER 2019 5

A word from Graham Cordingly (Branch Manager Manchester)
Our second branch in the UK is a fact!
We want to create a successful branch
that embraces the Mainfreight culture,
core values and to have a strong team
of people who become a part of the
Mainfreight family for years to come.
Next to hard work, you can find me at
my local golf club. I regularly attend
competitions, away days and social
functions. I have been playing for
approximately ten years and finally
starting to lower my handicap to a
level I am pleased with, but there is
always room for improvement! Outside
of golf I really enjoy spending time
with my family, we are always planning
for the next trip, holiday, adventure
and time together.
We recently returned from a trip to
Munich for Oktoberfest and are
booking a charity skydive during
summer next year.
Air & Ocean Branch Managers Days
If you felt a frisson in the air in early
September and wondered what was
going on, we can confirm that it was
the dynamism of the Europe Air and
Ocean Branch Managers meeting! We
gathered in Amsterdam, and in true
Dutch city fashion, all hopped on our
bikes and rode as a group into the
city. After working hard all morning
and devising how we are going to
smash our targets and paint the world
blue, it was time to play hard. We
kicked this off high above the ground
on a treetops obstacle course in the
Amsterdam forest. There is nothing
like helmets, harnesses and heights to
make a team connect and reveal the
inner monkey or inner tree hugger in
each of us. A beer and a BBQ
afterwards tasted even better after
pushing our limits, and fuelled us up
for day two – focusing on targeting
customer verticals and getting the
most from our customer tech tools.
Work hard, play hard!
Graham Cordingly
Yvonne van den Berg, Daniel Kirsch, Jake Pascoe, Lukasz Wyszkowski, Camille Laroche, Dermot
Clark, Denis Scherbakov, Maarten Mol, Charlotte Egrix, Jason Braid, John Lane, Niels Stadthouders,
Lucy Partridge, Ian Graham, Remy Rosendahl, Patrick van der Hoek, Giorgio Mongeri
Niels Stadthouders together with
Jason Braid in action
Elena Van der Sypt
Introduction of Elena Van der Sypt
In our drive to paint the world blue
(starting with Europe), Elena Van der
Sypt has joined the Air & Ocean
Europe Support team in Rotterdam.
A previous Belgian sports champion,
she brings enthusiasm, determination,
four languages and some serious hard
hitting tennis skills to our team. She will
be supporting the setup of our new
branches as we get them ready to
smash their targets, training team
members so that they can delight our
customers even more, carrying out
audits to ensure our Mainfreight quality
is high and consistent and solving any
system issue which crops up.
A word from Elena
Since August 2019, I joined
Mainfreight in the development
program. I support our Air & Ocean
teams in training, Cargowise, audits
and quality but first I am learning the
core operations of our business.
By assisting the Rotterdam and
Amsterdam branches, I am getting an
understanding of how we handle and
do things the Mainfreight Way.
After work, I like to do some sports
such as swimming, running and fitness
exercises. I also enjoy spending time
with my boyfriend, friends and family.
Since I moved to Rotterdam, I love to
explore the city as well.
Until now, each day has been different
at the branch and has brought its
challenges. Overcoming these with
the team has been a real learning
experience to me. I can only say that
I am grateful to be part of the
Mainfreight family and excited about
what is to come!
6 MAINFREIGHT TEAM REVIEW // DECEMBER 2019

Fire Drill Japan
(contributed by Jake Pascoe)
Ring the alarm for Mainfreight Japan! Run,
don’t walk – move like you would in a fire
because the heat is on to find Japanese
business. For the last two Global Fire Drills,
Mainfreight Air & Ocean Europe had been
lucky enough to be the focus in our France
and Italy branches. But this time, it was our
turn to pull our socks up, eat some sushi
and get in front of some new Japanese
opportunities. Our teams in each European
country did a great job of focusing on the
second week of the drill to come back with
some solid Sales Calls and also coming out
on top globally for leads sharing. Although
we found that many Japanese businesses
control the decision in Japan, it was still
very beneficial to be close to the customers
on our end. We are still working away on
some opportunities and we will keep
looking out for more Japanese
opportunities around Europe.
We are excited to have our new team in
Japan join the Mainfreight team. Being able to say that we are open and present in Japan gives us more credibility in the
market as we are out and about painting Europe Blue! The Fire Drill has drawn to a close but we continue to open up new
opportunities for Japan, while building strong relationships with our brothers and sisters in our new market.
Top row L-R: Remy Rosendahl, Gert van Dalen, Ramon van Hek, Wesley Banis, Rick Keurentjes, Daniel Joor
Middle row L-R: Clare Burrough, Charlotte Egrix, Lucy Partridge, Rob ten Bhömer, Dennis Waalewijn, Georgina Shelton-Agar, Arnold Bierma, Stijn Vliegen
Bottom row L-R: Niels Stadthouders, Mitchell Lagendijk, Katrien Baes, Bart Stevens, Michael Decoster, Tom Slabbers, Ian Graham
Harbour Run 2019 – Teamwork makes the dream work
Mainfreight Europe attended the annual Harbour Obstacle
Run which was held in the Port of Rotterdam. This ten
kilometer event is organised at the restricted port area
under, through and over big 22ft containers.
The Mainfreight branches of Amsterdam, Brussels,
Rotterdam and ‘s-Heerenberg, combined their strength and
accepted this 25 obstacle challenge.
This wet and muddy edition was a big success for
everyone, we have set a good team result and everybody
managed to reach the finish in time. We even have a top
10 notation with Wesley Banis (Sales Rotterdam) in the
overall tournament!
Our Warsaw team with Piotr Dejtrowski,
Katarzyna Deineko, Marcin Skorupka,
Lukasz Wyszkowski, and Pavel Grossu
Matthew Kibbler
Team London with Tom Slabbers, Seth Freeman, Nitaan Glentworth and Matt Ward
MAINFREIGHT TEAM REVIEW // DECEMBER 2019 7

Europe Warehousing – Liane Philipsen
O
ne of the key features that our
customers value in having
Mainfreight as their Logistic
Service Provider is our culture. We
are ‘different’ in a positive way. And
we like to stay different, now and in
the future. How to maintain our
culture?
It's important to give our team the
trust, tools and freedom to determine
their own destination. Decisions need
to be made as close to where the
actual business is executed. Trust and
comradery is the basis of our success.
In October I had the opportunity to
visit our branches in New Zealand in
order to experience the Mainfreight
culture up close and personal. I want
to thank my New Zealand brothers
& sisters for giving me such a warm
welcome and openness to share all
their motivating Mainfreight
experiences and tips and tricks.
The focus on making sure the
Mainfreight culture is thoroughly
embedded within our organisation
provides our customers the advantage
that they encounter an empowered
team that is highly motivated, thinks in
continuous improvement proposals
and is ready for the next 100 years!
Our new branches in Born and
Zaltbommel are on the right track with
increasing their profitability and
welcoming new customers. Thanks
team for all your efforts. I fully realise
things are not always easy but your
hard work is paying off!
Focus points:
•
Decisions are made on the
shop floor
•
Trust is our mantra
•
Supply Chain Solutions is what
we sell
•
Continue to delight our customers
Fingers crossed for a white Christmas: enjoy your Christmas holidays!
Warehousing Branch Manager Days
Every year we organise our Warehousing days at one of
our locations to meet and learn from each other. The main
topics of these 2 days are about sharing knowledge,
experiences and teamwork inspirations for the New Year.
This time we visited our branch in Evergem, Belgium a
great new facility with potential for new customers. Looking
back, we had a good financial year in Europe with new
customer implementations and opening of new branches.
The focus for the next year will be on increasing the margin
of the new branches and finding the right customers to
grow!
Teamwork is key within Mainfreight, and with our first
activity, you would hear it very well if we were not in sync,
with the same rhythm and pace. We played the djembe in
an old chapel, with incredible acoustics making
it even more special! Luckily the old chapel
(and especially the stained glass) were still
intact after our djembe session!
The teamwork continued in the evening with
a pub quiz. A quiz with not only questions
about music and sports, but also about our
company. The winning team won the quiz by
only 1 point. Congratulations team! The
evening ended with a nice dinner with a
special dessert, a birthday cake for
Hubert Kamphuis.
A team event is never
complete without a fresh
morning workout. This time Rob Zonneveld and his team together with the local
municipality organised plogging: “a combination of jogging and cleaning ‘plocka’
(in Swedish) up at the same time”. We gathered 94 kg total in 30 minutes time.
We finished these days with bright new ideas and energy! Keep up the good work!
Winning Team pub quiz
L-R: Ben Fitts, Wilbert Bach, Anke Harding and Joke Lepeire
Winning team plogging with Melvin Westerveld, Bradley Russell, Anouk
Harbers, Maria Strous, Nena van Londen, Liane Philipsen
Happy Birthday to Hubert
8 MAINFREIGHT TEAM REVIEW // DECEMBER 2019

Official Branch Opening
Warehouse Zaltbommel
We have been working for some
months already in our brand new
warehouse in Zaltbommel (NL) and
finally in June the time was there! In
the presence of the Board we
officially opened our branch.
On this grand opening we had the
pleasure of showing our 25,000
square meter distribution center to our
customers, suppliers and fellow team
members. Everyone enjoyed the great
food and drinks and of course our
Mainfreight BBQ and Mainfreight Man
could not be missed this day. Also our
climbing wall was well visited. We look
back to a successful opening and a
big thank you to all who have been
involved in organising this opening.
Floris Proost together with Don Braid
Tjort Peeters together with Daisy Sio
First IATA shipment leaving our
warehouse from Meiland is
complete!
Great news! The first IATA shipment has left our warehouse
Meiland. After hours of training, several team members
have successfully achieved their IATA certificate.
This means that we can package hazardous substances
for air freight. The advantage for the customer is that we
can do this in-house and the customer loses less time by
sending it to a third party to have it labeled and packaged
over there.
The Team Tjort Peeters, Jeffrey Forterie and Daisy Sio,
prepared this very first shipment and completed all the
paperwork! Now it’s on its way and ready for takeoff to
our satisfied customer in Hong Kong!
MAINFREIGHT TEAM REVIEW // DECEMBER 2019 9

Europe Transport / Trucks & Drivers – Frans Zuidgeest
T
eam – With pleasure and
excitement we look at the
developments within our
Transport team this year. As you have
seen we have changed the name our
services to Transport and our
transport fleet teams to Trucks and
Drivers. With this change in name we
align our business globally.
At the end of September we opened
a new branch in Tilburg (The
Netherlands), further intensifying our
network to better serve our customers
locally. In line with our pillars we have
promoted a new branch manager from
within. We will continue to develop our
network as such.
The overall business performs better
as all the teams are working hard on
getting the necessary improvements
in place. Discipline and clear
communication remain key in doing
this. We have seen exciting things
going on, one example is the
Romanian team that supported one of
their retail customers with trailers next
to a new opening store to provide
them additional stock during the first
days after the opening.
We have welcomed various new
customers that we have start servicing
across Europe. Having customers
visiting us we must make the teams
in the branch aware as such that we
can introduce them to our customers.
Remember: we are a people’s
business requiring decision making
closest to the customer!
To serve our customers in the best
possible way we will continue to invest
in new equipment such as trucks,
trailers and forklifts. Consistent
branding, cleanliness and maintaining
these will support the quality image of
our business.
In October I had the opportunity to join
the Transport team in New Zealand in
the operations. Differences such as
geography, side loading versus rear
loading are certainly there. However
the passion for our business and the
focus on quality is something that we
share. A continuous sharing of
knowledge and experience means
that we can continue to develop.
I encourage you to visit other
branches, to join the teams on the
dock and go out with our drivers.
Talk to each other and start learning,
there is so much out there.....
May the Christmas break give you
time for reflection and an enjoyable
time together with family and friends.
We look forward to continue our
journey in the New Year.
Key attention points
•
Focus on a limited number of
actions and get them done.
•
Use our stats to improve, set clear
targets and follow up.
•
Share and prepare before starting
and get the job done as a team.
•
Know what freight (lanes) we are
looking for when planning sales
calls.
•
Talk to our team members in (other)
branches, work on the dock and go
out with drivers.
Be proud, curious and enjoy!
A European in NZ – by Frans Zuidgeest
Thanks team for providing the insights in our processes in New Zealand! The density of our network, the freight that we
handle and the passion of our team are impressive. The better understanding of this will be of value to strengthen our
business in Europe. Also a good opportunity to share knowledge about our European business during the Driving Force
meetings, being out with our owner drivers and loading freight in the depot, and not to forget the re-measures...!
Thanks to all taking the time to explain and asking the questions!
10 MAINFREIGHT TEAM REVIEW // DECEMBER 2019

Opening of our new
Tilburg Transport branch
(The Netherlands)
We recently started the new Tilburg
Transport Branch. We started with an
enthusiastic team of four team
members Bart, Sebastian, Martijn and
Roy. With this branch opening we
implement another Mainfreight depot
covering a region in the Benelux. This
fits our approach of thinking in
distribution circles and as such
creating a dense distribution structure
with overnight line-hauling of freight.
The Tilburg branch focusses at the
start on freight in the close vicinity of
the branch in order to create the
necessary density. Linehaul
connection to Genk (BE) is already
running and soon to be followed by
the other branches like ‘s-Heerenberg
(NL), Zwijnaarde (BE) and Paris (FR).
With the increase of new freight
acquired and handled in the branch
the service area will be extended
further. We’re off to a running start to
not only represent Mainfreight more in
the south of The Netherlands but we
also strive to grow into a fully
functioning branch which can provide
every service our customers in the
area require from us.
“Promote from within” is one of the
most important pillar points in our
Mainfreight Culture. We are happy to
announce that with the opening of this
new Transport branch allowed us to
promote Roy Verploegen to Branch
Manager. We wish Roy and his team
good luck!
L-R: Bart Decnop, Roy Verploegen, Martijn Venhoeven, Sebastiaan van der Veer
Daily Service to and from Lille (France)
Our teams in Belgium and France have launched a new daily service from
and to Lille. This new daily groupage line strengthens both branches to
deliver shipments more efficiently to the northern part of France. This new
lane also enables both branches to intensify their partnership thanks to
the role Zwijnaarde (BE) plays as gateway to other European
countries. The Belgian branch serves as a consolidation / deconsolidation
hub for all shipments, arriving and departing to the Northern part of
Europe including Germany, The Netherlands and the Nordics for
customers in the North of France.
We are proud of this new Mainfreight to Mainfreight trade lane as it is part
of our network intensification strategy.
Happy 7th year anniversary
to our Ukrainian branch
Time flies when you’re having fun! Recently our
Ukrainian Branch has celebrated its 7th
anniversary. During these 7 years we have
grown into a reliable logistics partner to our
customers. Our Ukrainian Team has done
a great job in displaying our
Mainfreight pillars –
our high family values,
100-year vision and culture
of doing successful
business. We celebrated the
day with a delicious 7th year
birthday cake and enjoyed
being together!
L-R: Sergii Snitsaruk, Valeria Karnabatska, Oleg Garbar, Mariya Kubar,
Maxim Moshkovsky, Oksana Dzyubenko, Irina Petrenko,
Serhii Arzhekovskii, Dmytro Shtuchniy, Maksym Usatenko
Sales team Lille with Massinissa Faci and Medhi Peelman
MAINFREIGHT TEAM REVIEW // DECEMBER 2019 11

Mainfreight Americas – John Hepworth
T
eam, Christmas is upon us once
again and we are busy with
peak season volumes. We don’t
have the crazy event of implementation
of tariffs that we had last year, but
volumes are still good. This is the time
we must delight our customers with
high quality service and maintain our
performance with very few claims.
By supporting our consolidation and
linehaul operations we will see our
claim numbers remain small.
We have seen new branches,
warehouses, kitchens, and offices
opening throughout this year with
more to come next year. We continue
to expand our business as our
customers require our services in
new areas.
•
Seattle – a new Warehouse and
Transport branch
•
LA Inland Empire (Moreno Valley)
– new Warehouse branch
•
Salt Lake City – Transport branch
•
Phoenix – Air & Ocean branch
•
New building for Transport Newark
•
New building in Toronto to house
our Transport and Air & Ocean
teams
•
New building in Chicago to house
our Transport and Air & Ocean
teams
•
New building in Atlanta to house
our Transport, Warehousing and
Air & Ocean teams
•
CaroTrans Dallas has moved into
a new office attached to our
warehouse building in Dallas
•
CaroTrans Chicago has moved into
a new office
•
CaroTrans Indianapolis has moved
into a new office
•
CaroTrans Atlanta is moving into a
new office
•
We now have full Kitchens up and
running in Newark, Dallas, and
Chicago, with more to come.
We have expanded our sales force
and have Air & Ocean sales team
members in many of the small
Transport sites around the country to
extend our service offerings to new
customers. We have established the
role of VP of Sales in each of our four
divisions to assist in rolling out our
new sales strategy. Our sales force is
close to breaking the 100 team
member mark. With all this focus on
sales we need to see strong sales
growth.
As a business, Mainfreight USA has
performed well, but with the market
size of the USA we must set our
sights much higher. Create lofty
expectations and be confident we
have the ability to offer services that
can match and be better than our
competitors.
Our success will continue by building
on our culture, focusing on sales in
every aspect of our business and
committing to having the best-trained
team members in the USA. This is all
part of our strategy as we build toward
our business goal of breaking
$1 billion in revenue.
Thank you to each and every one of you – enjoy the holiday period with your
families and friends, and let’s make 2020 a year to remember and celebrate.
North America Warehousing – René van Houtum
A
t the time of writing this
newsletter we are at the tail
end of several new customer
implementations. During the months
July-November we implemented ten
significant new customers to our
customer portfolio and this undoubtedly
has created a few challenges. With
over 17,000 “new pallets” in stock, our
storage utilization has increased
dramatically and in order to
accommodate this growth, we have
increased the number of Warehousing
branches from five to seven.
In Seattle, we have opened a 119,000
sq. ft. warehouse and in Moreno Valley
(in the Californian Inland Empire), we
have opened a new warehouse with a
footprint of 163,000 sq. ft.
AMERICASAMERICAS
The new warehouse in Seattle, just after unloading the first shipments
12 MAINFREIGHT TEAM REVIEW // DECEMBER 2019

This warehouse is located 1.5 hours
east from our Carson facility, in Moreno
Valley, a rapidly growing industrial area
with many potential customers “around
us”. Real estate costs are relatively low
compared to the Carson area, which
offsets the higher container drayage
cost.
In Atlanta, we have moved from our
previous location to a beautiful new
warehouse; tripling our storage
capacity in Georgia. With the help from
several team members from other
branches, the team moved over 2,000
pallets in two weeks.
It is not the first time that we have
moved to a new warehouse or
implemented new customers; in fact, it
is becoming a routine! At the same
time, we realize that this requires a lot
of additional effort from our warehouse
teams. I would like to thank the entire
team for all the hard work and for
making 2019 a good year for the
Warehousing division. We have been
able to keep the momentum of the
previous year going which would not
have been possible without your
dedication.
With the addition of the new
warehouses, Warehousing North
America now has a capacity of just
under 1 million sq. ft. The new
customer gains have pushed our
revenue growth; our first quarter was
relatively flat and we are happy that
since July, we have been able to
“speed up” and lift our growth. As we
all know, we are still “a drop in the
bucket” in the North American logistics
market; let’s keep pushing for
aggressive growth!
We have also worked hard on
performance improvement. The
September audit results show a nice
increase, with all the branches now
reporting a score of 91% or more.
Equally important, the morale score
shows similar improvement with one
branch just below 4 (out of 5) and all
the other branches reporting a score
above 4. Quality generates happy
customers, happy customers generates
profit; well-done team!
By no means are we where we would
like to be (yet!). In order to delight our
customers we continuously need to
focus on improvements that increase
our performance and/or reduce our
cost. In quarterly business reviews with
our customers, we focus more and
more on continuous improvement and
we should not be afraid to ask our
customers for help; it benefits all of us!
In order to continue our growth, we are
always looking for team members that
would like to join our sales team.
According to “Mainfreight tradition”, we
would like to promote team members
from within. In the near future, each
branch should have at least one sales
team member in order to build
pipelines for future new warehouses.
Practice shows that this is easier said
than done, simply because we only
want to promote the team members
that are the right fit for these important
roles.
Our Newark team recently organized a
weekend camping trip to the Delaware
River. After an extremely busy year, the
The first loads have arrived in our new Moreno Valley warehouse
The “Atlanta move team” with L-R: Joe Connors, Chris Sparks (Driver), Bryan Burton,
Derrick Parker, Dries Pinoy, Daniel Mendoza, Robert Siuzdak, Devyn Gilliam
Selfie: Stephen Cacnio; Boat 1 (bottom): Eliezer Fernandez, Sylvia Arroyo, Dries Pinoy, Catherine Munoz
Water: Robert Siuzdak - Boat 2 (middle): Jules Branswyck, Amelia Williamson, Eric Roman
Boat 3 (top): Luis Rivera, Joshua Hernandez, Chandell Russell, Bryan Landin, Tiffany DaSilva
MAINFREIGHT TEAM REVIEW // DECEMBER 2019 13

team has bonded well and the branch
performance, in all of its facets, has
improved dramatically. This weekend
was another opportunity to spend time
together and build an even stronger
team for the future!
It feels like Christmas 2018 is only
just over and Christmas 2019 is
already knocking at our doors. As a
team we should be excited and proud
of what we have achieved last year;
let’s celebrate the success with our
friends and family during the
Christmas days.
We must keep the momentum going
and if we work with the same
enthusiasm and dedication on the
development of our Warehousing
division, without doubt we are going
to make the next big steps forward
in 2020.
What can we do better during the next
12 months?
1. Presentation of our assets. With
Warehousing Atlanta moving to a
new building, we have said
goodbye to the last building in our
portfolio that did not meet the
Mainfreight standard. Without
intending to be arrogant, our
buildings are of a higher standard
than the buildings of most of our
competitors. Let’s make sure we
keep them in “new condition”.
2. Cherish our culture and sell it! Our
customers love our culture and
understand that a strong, well
performing Logistics partner has a
dramatic positive effect on their
business.
3. Related to the previous point:
Positive Action Team meetings are
a valuable tool and important part
of our culture. Keep on using the
PAT meetings as a valuable tool to
inform the team, to enable the
team to discuss relevant subjects
and come up with improvements!
4. A key-performance indicator in
Warehousing is the Inventory
Record Accuracy (in short IRA).
We have made a huge
improvement during 2019, lifting
this KPI to the high nineties. As a
team, we have discussed ways to
further improve this IRA; let’s get it
done!
5. Finally, push yourself to continue to
learn! It helps lift our business to
greater performance and efficiency
and equally important, it strongly
supports self-development and
your career! “The only knowledge
that can hurt you is the knowledge
you don’t have!”
All the best for the New Year and please make sure that you have an amazing
Holiday together with your family and friends! See you in 2020!
North America Air & Ocean – Nathan Thomas
W
e have had some
excitement over the last
few months, opening two
new branch locations in October,
Phoenix, AZ and Querétaro, MX; and
we now have dedicated Airfreight
branches being opened in our larger
Air & Ocean sites. As we put pen to
paper, there has been plenty of
movement amongst the team, as all
our appointments have come by
promotion from within our business.
Not only have we seen Branch
Manager promotions, but nine team
members have been internally
promoted into sales roles since the
start of this year. Congratulations all
and good luck.
We enjoyed making our Apple
deliveries this year, and are now into
our third year of this Mainfreight
tradition. Some of our branches are
even making the collection of the
apples a family event, heading out to a
local orchard in the weekend with
their families to ensure we have the
very best apples by hand picking
them! It’s rewarding to get feedback
from our customers as they receive
their apples, and we often hear some
“bucket stories” as to how they were
used last year (once the apples were
eaten of course!).
Things to do better in 2020:
•
Ask our customers the question, do
you have LCL freight we can help
with?
•
Recycle, reduce, reuse – if it is to
be, it is up to me!
•
Always be selling, every
conversation with our customers is
an opportunity to understand our
customer’s needs in more depth
•
Answer the phone with a smile, and
of course within three rings!
•
Be community minded, see how we
can impact those around us
•
Read more – industry articles,
books – upskill your knowledge, or
for enjoyment.
•
Share experiences and bring ideas
to our PAT meetings
•
Help find leads and grow our
Airfreight product.
Mainfreight Newark – Apple Picking
L-R: (family member), Philip Du, Emma Howard-Smith, Minh Ninh, Elaine Wong, Cole Hopper,
Victoria Gelmi, Tom Min, Carol Mcleod with little Zoe
14 MAINFREIGHT TEAM REVIEW // DECEMBER 2019

This time of year in the USA is quite
special, with Halloween and
Thanksgiving leading into Christmas
and New Year. There is nothing quite
like restricting the candy intake, only
to turn around and overindulge in the
Turkey and other festivities on
Thanksgiving. As is tradition in the
USA, to be thankful on Thanksgiving,
it is the perfect time as a Mainfreight
team to be thankful for those that
support us. Our customers, vendors
and most importantly, family and loved
ones who support us in our endeavors.
The support from home for all our
team members is very much
appreciated.
Enjoy the festive season, be safe and be happy! Go Bears!
My Move to Newark – Elaine Wong, Air & Ocean Branch Manager
After being in the Christchurch Air &
Ocean Branch for 19 years, I set
myself another challenge, and uplifted
my life with two suitcases in tow, and
accepted the opportunity to manage
the Mainfreight Air & Ocean Branch in
Newark.
I was sad to leave my Mainfreight New
Zealand family behind, but was
looking forward to be part of the
Mainfreight USA family.
The number of people living in New
Jersey blew me away! Population of
624,000 in Canterbury vs 8.9 million
in New Jersey – so I was definitely a
small town girl in a big city.
Jersey City reminded me a bit of
Christchurch with the parks and
greenery so I felt at home straight
away. It was only when I was driving
to work on my second day, did I think,
holy heck! There were cars for miles,
three lanes going either side,
turnpikes, ramps everywhere, cars
were tooting their horns, speeding on
the freeway, and going through the
tollgate, there were 10 lanes you
could choose from and then they all
split into different directions. Hence
second day at work, I was late –
instead of taking 30 minutes to work,
it took me 1 hour 45 minutes, as I got
lost and took the wrong ramp even
with a GPS!!!
A couple of days later we did some
customer handovers in Manhattan.
After taking the path to the World
Trade Centre stop, and heading to the
customer’s, I can honestly say it was
such a buzz, to even think I was doing
sales call in USA, let alone
Manhattan. Jake Moller and the team
in Newark have been amazing. They
have taken me in and have
immediately made me feel at home,
and I’m feeling privileged that Jake
has handed me his branch to look
after and also lucky to have the
opportunity to learn how international
freight works in North America with all
the different rules and regulations.
In my first five weeks, I have
accomplished the following:
•
Jumping into a rental car and driving
to work
•
Getting lost trying to get to work
•
Picking apples (team bonding in the
Big Apple!)
•
Got a social security number and a
bank account and went for my
driver’s licence
•
Made sales calls
•
Attended the mid-year Branch
Manager Conference in LAX
•
Got lost trying to get home
•
Found an apartment and moved in!
The transition has been amazing. My
thanks to the leadership teams in New
Zealand and USA for making this
happen; also I wouldn’t have felt so at
home if it wasn’t for the Team in
Newark. Thank you, you all have
made it easy for me to settle in and I
have been well looked after. I look
forward to learning more and sharing
my knowledge.
New Air & Ocean Branch in Phoenix – Caitlyn Balderrama, Branch Manager
What a fun few months it has been! It has been thrilling to be
involved in the opening of one of Mainfreight USA’s newest
Air & Ocean branches – in Phoenix, Arizona.
While most people just think of heat when they think of AZ,
locals here like to think of growth, and Phoenix is HOT for
growth right now! Phoenix is currently a region of 4.5+ million
people and home to many major businesses in tech and
heavy machinery, due to its low cost of living and generous
business environment. In fact, the Phoenix area is the fastest
growing county in the country – three years in a row!
What this means is that it was time for Mainfreight to
establish a local presence, to build relationships in the
community, and to no longer rely on travelling visits from the
LAX team. Right now, myself and Cameron Ruyle are a
smaller Air & Ocean team, but we sit in the office with
Transport heavyweights, who have been established already
in Phoenix for over six years.
This made for a fast setup because the desks were available
and ready to be occupied. We share the office with an
owner driver team, Mainfreight Transport NSD (the
Transport support center to manage our USA agent
MAINFREIGHT TEAM REVIEW // DECEMBER 2019 15

network), Phoenix Transport AND the TMS
LTL team.
While this makes for a full office, it also
makes for a great support and
communication network to have us all
working side-by-side across departments.
Feel free to reach out if you have any
questions about the state or routing and
are curious about our network here –
we are eager and ready to grow Arizona!
Branch Manager:
Caitlin.Balderrama@mainfreightusa.com
Operations:
Cameron.Ruyle@mainfreightusa.com
Mainfreight Air & Ocean Phoenix - L-R: Cameron Ruyle & Caitlin Balderrama
Americas Transport – Shawn Roach
W
e have seen a year of
brand growth, from new
buildings in Atlanta and
Chicago, to ongoing growth of the
national linehaul network across our
major markets, to having three
full-service kitchens up and running,
where we can sit and enjoy each
other’s company, telling our stories of
what is still yet to come.
This year we also saw our first real
LTL (less than truck load) wins. While
still not nearly enough, it goes to
prove we can compete in this market
with the big LTL carriers, especially
when we continue to focus and deliver
on our story of quality and care. Truly
a market differentiator.
Heading into the second half of the
financial year, we will:
•
Continue to build on our high value
pipeline
•
Build a market scrappiness, to go
after medium and small customers,
which are critical to create the next
level of energy and maturity, and
very much needed to move the
business to the next level of
revenue and profits
•
Continue our focus on quality and
culture
Congratulations team, executing our
margin initiatives has brought us to
levels we have never achieved before,
and this has been critical for our
branches in Newark, Dallas, Chicago
and Columbus achieving respectable
profit levels for these big markets.
The Newark team has set the high
watermark so far this year, breaking
their previous weekly net profit record,
and reaching a team goal to ring the
bell at over $100K. The sky is now
the limit.
Lots of work to do, and we will not shy
away from making our transition to be
an LTL carrier, now with more pace as
it’s time to break away from the
incremental improvements, and drive
meaningful revenue growth.
To everyone, take good care over the holidays – the best is still yet to come for
Mainfreight Transport North America!
Transport Sales – Shaun Upper
Our sales team is our front line, and
we are aggressively expanding it. We
are currently 46 members strong, and
have set a goal to reach 66 blue-
blooded teammates by the end of
March 2020. With jobs published
globally, we are seeking out the best
of the best to help us capitalize on this
enormous LTL market.
We know the Mainfreight formula
works. Customers value our service,
and we are successfully gaining new
business. Our reality is that we simply
need more feet across North America
winning daily LTL freight, and
spreading the Mainfreight story.
Our campaign does not stop simply at
recruitment. With our sales team
induction program complete, we are
ensuring that our new team members
are well equipped with the tools
needed for success. We are investing
heavily. New purpose-built facilities in
Newark, Toronto, Atlanta, and Chicago
showcase our immaculate
presentation and pride of ownership.
Our commercial kitchens bring us
together, and illustrate our dedication
to culture and family values. Our
branches are building discipline in
their pursuit of growth in the LTL
market, and it is reflected in their
KPI’s. With six sales managers now in
place in our major markets, we are
determined to complete our 20-mile
march every day.
Stay tuned for big moves; we are on
the right track.
16 MAINFREIGHT TEAM REVIEW // DECEMBER 2019

Mainfreight Dallas
Kitchen
September saw us welcome the
CaroTrans team to our Dallas super-
site, and also marked the opening of
our in-house commercial kitchen.
The role of chef was hotly contested
and after much deliberation, we were
pleased to welcome Chrystal Martz to
our team.
Chrystal is currently cooking lunches
for roughly 60 team members across
the four branches onsite, though the
kitchen was built to cater for 160
people, such are our plans for growth
in the Dallas market! Breakfast
options, including ‘on the go’ breakfast
for our Owner Drivers, will be
introduced in the coming weeks.
The kitchen was an investment that
we were proud to make, and we are
already seeing the benefits of our
teams sharing a meal on a daily basis.
Chrystal Martz
L-R: Willie Brewer, Ronny Garza and Kevin
Somarriba with Monique Garcia facing away
From top to bottom: Paul Ody, Gus Amorim, Alessandra Aguiar, Flavia Muniz, Bogi Compton,
Dan Ody, Nelson Severino, David Frisina, Elchanan Fontaine, Evelyn Man, Jane Trogan, Carole
Forbes, Sara Bennis, Mariya Morozova, Mehr Rajput, Mike Thompson, Matt Stocks, Dean Baran
Mainfreight Transport
Toronto
Mainfreight Transport Toronto is
a relatively new branch for North
America and the first based in
Canada. Toronto is Canada’s largest
city and is home to over 37 million
Canadians, and to the Toronto Maple
Leafs.
We have been operating for 14
months and we share our location
with Air & Ocean Toronto; a combined
team of 23 passionate Mainfreighters.
We owe our success not only to the
support of our family of branches, but
to our current team including three
owner drivers. We currently run
weekly line-hauls to Chicago and New
Jersey, and are always looking for the
next opportunity.
Mainfreight Transport
Newark (EWR)
Exciting times for the Transport team in EWR.
After just over a year in our new branch facility
with 110k square feet and 30 dock level
doors, EWR was the first branch in the USA
to include a full kitchen and executive chef,
serving meals five days a week, with over
95% participation by the team. With the
growth of our owner driver teams we also
have a full locker room with showers installed
so our drivers can clean up and refresh after
each trip.
Our branch continues to smash weekly profit
results, recently breaking branch records 3 out
of 4 weeks, so we’re hopeful of exceeding our
profit pledge with these recent results posted.
Newark’s Menu Board
MAINFREIGHT TEAM REVIEW // DECEMBER 2019 17

CaroTrans – Chris Wilson
2
019 is quickly coming to a close
and what an eventful year it has
been. It’s a pleasure looking
back on the year and reflecting on
what has been accomplished, what
goals were achieved, how the
business has changed, the
improvements we made and how we
tackled the many obstacles that
seemed to spontaneously appear. We
are always impressed with how quickly
and efficiently our team responds to
the many unanticipated obstacles that
appear in our business. Thank you!
We have some great newsletter
submissions this time, indicative of the
culture we work so hard to cultivate
and sustain. We have team-inspired
trophies, new services, customer and
community events, and many
anniversary milestones.
For me, it is so refreshing to see these
items all coming from our team.
These were not items that were
dreamt up in some sort of ridiculous
steering committee, but rather
initiatives that came directly from our
people. It is precisely initiatives like
these that separate us from other
companies and what makes our team
so special. This locally inspired
ingenuity is what we need to nourish
our business and ourselves. Keep it
coming!
Thank you to every single Team
member for everything you did this
year. For those of us that travel a
good part of the year, a big thank you
to your family for putting up with the
time spent away from home.
Merry Christmas and Happy New Year!
At the Crossroads:
A Community Meal
In late September, the CaroTrans
Indianapolis team took part in setting
up a large scale community meal for
area neighborhoods in downtown
Indianapolis. Our team helped in
everything from cleaning up the streets
surrounding the event, setting up the
400 foot long table, to small details
of the centerpieces and place settings.
It was a wonderful experience and a
unique event that fed over 300 people.
We are grateful to be part of something
that benefited our community.
CaroTrans Indianapolis
L-R: Virginia Valentine and Stefano Ferrari
Box of the Week – CaroTrans Chicago
In an effort to promote a bit of friendly competition amongst the team, the Chicago operations team has created
the coveted “Box of the Week” trophy. It all began with regular bragging that would ensue on Monday afternoons,
after the P&L was posted. It quickly evolved into an official declaration of the highest revenue file in front of the team
and eventually, an official trophy was born.
Mark Milan with the Box of the Week award
18 MAINFREIGHT TEAM REVIEW // DECEMBER 2019

CaroTrans Houston
– contributed by Alexander
Kosachev, Branch Manager
CaroTrans Houston has made quite a turnaround this year
and while every team member continues to contribute to
our 2019/2020 profit pledge, there is one person that
does stand out. Her name is Maria Espinoza and she is in
charge of our export FCL product.
Maria is driving our FCL business, beating last year’s
numbers and setting new records of export FCL bookings
per week. That comes from her commitment to superior
customer service and her ability to build relationships with
our clients, often just over the phone and through email.
Just look at how much our clients adore her:
“She has been a dream to work with. She has gone out of
her way to make sure I am booked on the best sailing.
Whether it is telling me there is a better rate, or telling me
that a ss line is typically out of space, she always has a
“plan B” for my shipments. I don’t think she ever goes home
because she always responds right away no matter what
time it is!” @Melany
“ Excellent! You are amazing, that is why I like CaroTrans :)”
@Oksana
Some weeks she makes us think that she has a twin sister
– because of how much she achieves!
Congratulations Maria – you truly represent Mainfreight’s/
CaroTrans’ “Special People - Special Company”
Jack and Matt Save a Cat
– CaroTrans Charleston
Following a social outing with clients during a heavy storm,
Charleston’s Matthew Flannigan discovered that a kitten had
climbed into the engine compartment of his Chevy Cobalt.
With the help of his CaroTrans colleague, Jack Wilson, the
two spent over an hour trying to coax the kitten from hiding.
As our clients looked on, Jack and Matthew dismantled the
manifold to access the cold, scared kitty. After much effort
and to the delight of our crowd, the kitten was successfully
liberated from hiding. Jack, fighting the claws of a panicked
kitten, was able to subdue the animal and bring him to a
local veterinarian. The effort to rescue the helpless animal
exemplified before our clients CaroTrans’ willingness to go
above and showed what it means to be a special company
of special people. Today the kitten, Cobalt, has a happy
home with Jack and his girlfriend.
L-R: Matt Flannigan, Jack Wilson and Cobalt, the rescued kitten
MAINFREIGHT TEAM REVIEW // DECEMBER 2019 19

AUSTRALIAAUSTRALIA
Australian Group – Rodd Morgan
T
eam, Taking the time to look through the glossy
pages of our Christmas team review is a wonderful
way to get a good feel for the energy, vitality and
passion that our team exudes. There are lots of examples
of the pride and history we are steadily building in Australia
and also of our team having plenty of fun along the way.
As we head into Christmas, there is no doubt that we are in
softer economic times at the moment. We love the
opportunity that times like these bring, to show our true
capability as a business and to quickly adapt or ‘cut our cloth’
to suit our circumstances. We believe this determination to
capably adjust to the external factors all businesses face is
one of the things that separates us from our competitors.
Naturally enough, tougher times will always roll around from
time to time as sure as night follows day. That’s why we
embrace them as a chance to refocus on the hard work and
disciplines that have got us this far. It is also why the
following statement from Bruce resonates:
“Embedded deep in the company culture is a
toughness to succeed every hour, every day,
every week, every month, every year – no
matter the difficulties” – Bruce Plested
Our teams have generally done a good job
over the last six months to manage our
margins and operating costs to help protect
our profitability. It is this sort of match-fitness that positions
us well to be able to quickly take full advantage when the
buoyancy inevitably returns. Thank you to those people who
have worked so hard to improve this area of our business.
As avid readers will know, the lead into Christmas places
extreme pressure on our team to move the surging freight
volumes. This is when all of the disciplines honed during the
quieter part of the year serve us well. Maintaining our quality
through this period remains our key focus – particularly in
light of our earlier comments.
On the 6th November 2019 we officially
celebrated 30 years of operating in Australia.
This is a significant achievement given the
adversity that those Mainfreight pioneers
faced in trying to carve out relevance in
Australia and quite possibly a future of any
sort beyond New Zealand. The courage of our leadership to
stick with Australia in such tough circumstances is another
powerful example of our 100-year philosophy at work. On
behalf of our current team we would like to acknowledge
and thank the many outstanding people that have
contributed so much to our success. We look forward to the
next 100 years starting from today.
Thanks to those team members that will be working through
the Christmas and New Year period – it is greatly appreciated.
For those taking a break, please enjoy yourself and hopefully
you are able to spend time with your families.
Have a great and merry Christmas and enjoy your hams!
Five Things to Do Better in 2020
1. Be more involved in sales-generating activities,
irrespective of your role.
2. Continue to guard against the creep of bureaucracy.
It will drain our soul.
3. Keep a firm handle on the present but think big and
globally as to how we can better develop our
business on a world scale. The quicker we grow our
network the more success we will achieve.
4. Act with a spirit of generosity when dealing with
other branches, brands and especially the other
countries we operate in. We must all do everything
possible to help each other grow & be better –
particularly in our smaller fledgling operations.
5. Presentation. The highest standards of presentation
will always be our best asset. This includes vehicles,
buildings and most importantly ourselves.
Bruce Plested joined the team at Epping for 30-year celebrations
20 MAINFREIGHT TEAM REVIEW // DECEMBER 2019

Australia Transport – Bryan Curtis
I
t’s been a tough first half of the year
across the business. However, we
should be proud of the way we have
found ways to do more with less,
resulting in better margins and cost
control. We are well placed to handle
the next six months, with quality at
levels we have not seen before.
On 6th November1989, Dennis
McLean and his family moved to
Sydney to open our first operation
outside New Zealand. Here we are,
thirty years down the track, with a team
of close to 2,000, and 56 branches in
Australia. We owe much to Dennis,
Judy Davies, Chris Dunphy, Chris
Knuth, John Hepworth and the
countless team members who through
hard work over the last thirty years,
achieved the business we have today,
and see us poised to take on the next
thirty in our 100-year journey. Our
heartfelt thanks to you all.
In September, we held our Driver
Appreciation Week across the country,
with branches holding a variety of
events to show our appreciation to all
the drivers across the country, be they
local or line-haul. Whilst it is great that
we take a week to focus on our drivers,
we should be doing this every day, with
a special focus on the line-haul drivers
– we know it’s not easy out there.
Recycling in our depots and homes has
never been more important than it is
now,given the issues with recycling
companies and push back from China
and Indonesia. We must find better
solutions to what we are currently
doing. One such initiative is being
looked at by our Epping team where
we remove the bins by our desks and
walk to central bins that are colour-
coded for paper, food and general
waste. This will result in time savings
for our cleaners, and as a result a dollar
saving for the business.
In our operations we should all be
separating waste into paper/
cardboard, plastic, food and general
waste bins. We must eliminate the
practice of throwing scrap pallets into
bins that are destined for land fill.
Find ways to recycle for customers or
find companies that will take these off
our hands. As a last resort cut them
up first before putting them in a bin or
mulch the pallets.
Be local, use local suppliers especially
in our regional areas.
Thank you again for all your efforts in 2019,
it will be an exciting 2020.
Merry Christmas and a Happy New Year
John Hope, Perth Owner Driver, standing proudly behind his beautiful truck
– note the slogan on the back of the truck.
Things to do better
in 2020:
•
Help your brothers and sisters,
be generous of spirit – we are
a family.
•
Find a solution to issues in
front of us.
•
No excuses, if not me than
who – if not now than when?
•
Act with pace.
MAINFREIGHT TEAM REVIEW // DECEMBER 2019 21

Blue Tree Project in Bunbury, Western Australia
WHAT IS THE BLUE TREE PROJECT?
Our mission is to help spark difficult conversations and encourage people
to speak up when battling mental health concerns. By spreading the paint
and spreading the message that “it’s OK to not be OK”, we can help
break down the stigma that’s still largely attached to mental health.
This is a good reminder that we need to be looking after our brothers
and sisters – we are Family.
Our Albury Branch Manager Michael
Pryor’s brother-in-law feeding cattle
in Towrang, New South Wales, in a
cold snap in the end of September
that closed the main highway into
Canberra and Sydney.
Note the Mainfreight unit coming into
the picture – perfect timing!
Chemcouriers Melbourne Owner
Driver Trung Duong’s new ten pallet
truck.
The first two spots have a door on
each side with two walls which is
great for segregation.
It has a full size tuck-away tailgate
that holds up to 1.5 tonne, and allows
us to load from the back doors as well.
Australia Warehousing – Simon Hart
I
have enjoyed putting together our
part of this end of the year
newsletter. The contributions from
the team show the strength of the
Mainfreight culture. As a business we
want to be agile, and that means
having the team making decisions as
close as we can to the customer.
Sure, we may get it wrong sometimes,
however the direction that we are
heading in shows that we learn from
our mistakes and mostly get it right.
Challenging our people to come up
with ideas to make things better, and
then making them a reality, is part of
that agility. It is great to see some
examples of this in Jenny Colditz’s
piece on continuous improvement.
The simple improvements can make a
big difference. It is a game of saving
seconds for those tasks that we
repeat multiple times a day.
Sebastian Vella from Kookaburra has
been with the business for a short
period of time and already gets why
we eat together. Our chefs are an
important part of the team as they
draw us together with great food,
which fuels the team and stimulates
good conversation. Many of the
world’s problems have been solved in
a Mainfreight lunch room.
Being global and more connected
than ever across the world offers our
team important life experiences like
Andrew Journeaux and Kevin Tran
have written about in their trip to
Frankfurt in Germany. If you are a
team member wanting to travel, doing
that with Mainfreight can be a reality.
Get some experience behind you and
own everything you do, no matter how
small the task, and you will be become
valuable to Mainfreight in other
countries.
All the best for the New Year and please have a safe and enjoyable Christmas
with family and friends.
22 MAINFREIGHT TEAM REVIEW // DECEMBER 2019

Things to do better
today:
1. Leakage: “Save a dollar make
a dollar”. We are all
responsible for keeping
unnecessary costs out of the
business. By being accurate
and making fewer mistakes,
we ensure that we spend time
on the activities that add value
for the customer and make
money for Mainfreight.
2. Presentation: Our image is
everything. If we look tidy, we
play tidy, meaning our quality
is better.
3. Think Global, Act Local: we
are now more connected than
ever through our global
presence and global
customers. The little things
we do, day in, day out, matter
and contribute to our growth
as a global logistics business.
4. Training & Development: We
will continue to invest in
training. Those who have
been selected for training
courses have a responsibility
to take the knowledge learned
and impart it to others once
they return to their branch.
Frankfurt, Germany
– contributed by Kevin Tran & Andrew Journeaux
Guten Tag, Mate!
We have travelled around the globe to
Germany to spend two weeks with one
of our customers. The two of us, along
with the customer’s team members, are
in the classroom learning a process
measurement language called MTM.
This will essentially provide us with a
more comprehensive way to
communicate our processes to our
customer and a clearer view of how
CIP implementations will change our
operation.
We may also see useful applications in
resource planning in the future!
The training is taking place at the
customer’s distribution centre in
Erlensee, near Frankfurt. The facility
includes an impressive high capacity
23,000 pallet storage solution with fully
automated pallet picking.
Outside of the classroom we have
been sure to take every spare moment
to explore the surrounding countryside.
Our first weekend has already included
castles, cathedrals, bratwurst and
schnitzels!
Auf Wiedersehen,
Kevin Tran & Andrew Journeaux
Andrew Journeaux and Kevin Tran
Kookaburra Kitchen – Sebastian Vella
Setting up Kookaburra Kitchen has
been a challenging yet rewarding
experience. The first few weeks were
tough, as with any kitchen start up.
Though when it was eventually
go-time, it was clear that all efforts
were not in vain, and lunch became
an instant hit with team members.
I even had team members trying to
get the inside scoop on menus, and
requesting their favourite dishes.
It is often said that a family that eats
together stays together. I believe this
to be true within our Mainfreight family.
When the lunch rush begins each day,
sounds of laughter and conversation
are evidence that our kitchen brings not
only our team but also our guests and
contractors together. I have always
been greeted with big smiles and
rumbling tummies eagerly awaiting a
fresh hot meal. I am thankful to have
joined the Mainfreight family and here’s
to many more delicious lunches.
Sebastian Vella in the Kookaburra Kitchen
MAINFREIGHT TEAM REVIEW // DECEMBER 2019 23

Project: Dexter Drive, Epping
Construction has commenced on our
20,000m2 purpose-built, state-of-
the-art warehouse in Epping, Victoria.
The 3.6ha site is adjacent to our
existing Epping super-site and will add
a further 24,000 pallet spaces to our
storage capabilities in Melbourne.
With our existing Epping Transport
depot strategically located directly
between our two warehouses
(together storing close to 50,000
pallets), we will be able to feed freight
directly into our Transport network
with minimum handling.
In order to be able to effectively
service a variety of customers, the
new warehouse will have standard,
bulk and DG pallet storage. To
complement the growth of our
Chemcouriers business, we have
included 3,660m2 of dangerous
goods storage with two purpose-built
bunkers capable of storing a variety of
DG classes including class 5.1.
CIP it! As simple as that – Jennifer Colditz
Continuous Improvement Program means something different to everyone, but remember, as long as it is kept simple
– Anything is Possible.
Portable Label Printer – That was the
idea that sparked a team of future
leaders in Queensland Warehousing,
when they realised team members
were spending a large amount of time
walking back and forth to the
stationary label printers. For each
label, the team could spend between
15 and 50 seconds walking.
Over the year, this adds up to 2,080
hours. That’s 231 nine hour shifts!
The graduates purchased a sturdy,
reliable, easy to use portable label
printer. This was used to collect Time
and Motion Data to quantify the
amount of time and money this project
could save the warehouse. It was
found that the time spent labelling
could be reduced by 58% for cartons
and 76% for pallets.
Another important benefit that arises
from the implementation of these
printers is the elimination of
mislabelling, which occurs when the
wrong label is placed on the wrong
freight. This can be caused by a
build-up of many of the team’s labels
at the stationary printer, meaning team
members must sort through labels to
find the one they are looking for,
leading to mistakes.
With a label printer, only your own
labels are printed and are then
instantly stuck onto the freight.
L-R: Rosemary Starr, Jennifer Colditz
Grad Team Queensland L-R: Harry Winterbourne, Nikki Hemmings,
Sian Gaebler, Rodd Morgan, Bianca Reck, Alanah Campbell, Rosemary Starr.
Once complete, approximately 50 Mainfreight team members will run the
Dexter Drive warehouse. The site has a current practical completion date
of 30th April 2020.
24 MAINFREIGHT TEAM REVIEW // DECEMBER 2019

“Harnessing the power of the gun”
Western Australian Team Members
Taras Melsom, Gerald Randle & Jarryd
Reeve teamed up to brainstorm on
CIP. The idea “Harnessing the power
of the gun” is an update on the MIMS
systems which dramatically improves
the inwards placement and stock
transfer processes.
The WA Team’s idea is to re-engineer
the inwards and transferring
processes by introducing a new
prompt in MIMS on the RF handheld
guns. This will reduce stock
discrepancies within the warehouse
as team members will be prompted
when transferring stock into a location
that is already occupied.
The prompt will decrease
discrepancies and the time it takes for
issues to be resolved, improving
productivity and efficiency within the
warehouse. This idea is a continuous
improvement on already existing
resources and technologies and will
improve picking efficiency and stock
accuracy in the warehouse.
This idea is being developed and
implemented into our warehouse
management system.
Life as a New BM – Siân Rogers
It has only been about four months since I was announced
as Branch Manager of Fillo Drive, however I have already
learned so much during this time. First, I must thank Aaron
Bond for all the training that he provided during the handover
and for making the transition as easy as possible.
Fortunately, just after I was announced as Branch Manager,
I was selected to go to NZ for the Emerging Branch Manager
course that was held in July. This gave me a good foundation
prior to starting at Fillo Drive. It was amazing to learn from
the likes of Craig Evans, Martin Devereux and my fellow
emerging Branch Managers from around the world.
During my time so far, we have had customers move out,
customers move in (during peak time!), and by January we
will be a very different branch than we were six months ago.
This brings its own challenges; however, it gives us a chance
to review processes and ensure that we are set up correctly
for new customers moving forward. All the above is made
easy thanks to the great team that we have here at Fillo
Drive, we always manage to rise to the challenges put in front
of us and then get ready to tackle the next one as a team!
L-R: Jarryd Reeve, Taras Melsom,
Gerald Randle
Girls Can do Anything!
L-R: Siân Rogers (Branch Manager) and
Aleks Joavanovski (Operations Manager)
Australia Air & Ocean / CaroTrans – Grant Draper
I
t is great to see some fantastic
new customers joining us over the
last six months and it is important
for all of us to show these customers
that they made the right decision to
trust us with their logistics.
Information is power and all our
customers want to get the edge on
their competitors by getting their
goods to their customers on time and
in full, and a big part of that is getting
the right information from us when
they need it and preferably
unprompted. It is our role to
understand our customer’s business
and give them what they need when
they need it. This is what we do every
day, so we are good at it. Continue to
talk with your customers so you can
understand their needs and then act
every day to get better at what we do.
Import sea freight is the largest
product for the freight industry in
Australia and it is a big and profitable
part of our Australian Air & Ocean
business. However, it is very
important that we don’t continue to let
a single product dominate our whole
business otherwise we will suffer
badly if Australian imports are weak.
To ensure diversification happens, we
have been pushing for growth in the
following products and ideas for the
last few years:
•
More exports both airfreight and sea
freight
•
LCL sea freight so that we can build
consolidated containers to and from
the rest of the Mainfreight global
network
•
Airfreight that is operated by
airfreight specialist branches and
airfreight experts
•
Perishable goods handled by our
purpose-built coolstore facilities and
expert team members
•
Expand our reach into the smaller
regions by supporting them locally
with local people.
MAINFREIGHT TEAM REVIEW // DECEMBER 2019 25

We still have a long way to go to
achieve our goals of full
diversification but we have seen this
strategy work over the last six
months where import sea freight
volumes have been lower than prior
years, yet our sales and profits have
continued to grow. This should make
us all even more inspired to increase
our exports to a much higher level.
This export growth can be done by
targeted selling and a renewed focus
on the highest level of service to all
our export customers.
For our business to keep growing we
rely on a team of people who can
think for themselves, take
responsibility to change things for the
better and believe in our Mainfreight
culture.
Keep it up team and make sure we
still have fun and enjoy what we do.
I hope you all enjoy the Aussie
summer and get time with your family
and friends.
We wish you all a safe and relaxing holiday break,
a Merry Christmas and a Happy New Year.
Things to think about
this year:
•
Find new export business and then
service it well to make it grow.
•
Airfreight is urgent, we are experts
who keep our customers informed,
great service gets more airfreight.
•
Search out LCL sea freight so we can
build export and import consolidation
containers.
•
We do a great job and deserve to get
paid on time for what we do – please
ensure we get paid within our terms.
•
Reduce costly errors by using our PAT
(Positive Action Team) meetings when
things go wrong to fix the cause.
Townsville breaks Guinness World Record – Angela Etika-Fenwick
Mainfreight team members from Townsville recently played
their part in breaking a world record. Joel Nikeller and
Shane Trindall helped to provide a beautiful blue truck for
the event which took pride of place as the stage where the
officiating took place.
Townsville is now officially a world record holder, breaking
the Guinness World Record for the most people wearing
high-visibility vests at a single venue on 10th October
2019 for World Mental Health Day.
The official count of 2,499 people broke the previous world
record attempt set by Bunnings Idalia by 363 people.
Guinness World Record Adjudicator Brian Sobel said he
was excited to be part of the event to help raise awareness
for mental health.
The community event was supported by the Australian
Army, RAAF, local councils and members of parliament,
local businesses and the general public. Great attendance
and publicity for a greater awareness.
Location: Bunnings Fairfield Waters, Townsville
L-R: Joel Nikeller, Shane Trindall and Angela Etika-Fenwick
amongst the highly visible crowd!
26 MAINFREIGHT TEAM REVIEW // DECEMBER 2019

Airfreight X-ray
screening Melbourne
– Colin Abbas
As of 1st March, the Australian
Government implemented
a requirement that all freight leaving
Australia must be screened via x-ray,
swab or metal detection. All team
members at Mainfreight Perishable &
Air Melbourne have had training with
these machines and are ASIC
approved to handle clear cargo.
General freight is usually placed
through the x-ray screener with a
team member watching the screens to
check cargo which may pose a
possible threat to the aviation industry.
All perishable freight must be scanned
using the Electronic Metal Detection
(EMS) to clear freight of any metal
material that may be lodged in the
product or possible concealment of a
weapon. Once freight has been
checked and cleared of any possible
threats then it can be placed in our
clear holding area ready for loading.
Air & Ocean Melrose Sales Team
Front L-R: Travis Thorogood, Vincent Woolfe, Lingna Ngo, Vicky Li, James Ryan & Antonio Cottonaro
Back L-R: Bernie Xu, Kosta Mihos, Sash Opacic & Dave Coughlin
Origami Sales Meeting – Sydney
L-R: Melissa Stanley, Kristian Jensen, Fidia Ghazi, Juan Cabada, Bubba Taurua,
Jayda Leaf, Amber Bailey
Air & Ocean Brisbane
L-R: Antonio Agpalza, Pikachu
(aka David Kitson), Chris Meacham
Dale Foote loading cargo into the x-ray unit
James Riego feeding perishable cartons through the EMS machine for screening.
Japan Fire Drill at
Air & Ocean Australia
Our teams embraced the recent
Japanese Fire Drill aimed at
developing customer leads to support
our newest offices in Tokyo, Nagoya
and Fukuoka, Japan. The intense
focus was lightened by embracing
some Japanese culture along the way
and we achieved some great leads
and sales calls, which will no doubt
turn into new customers for the Japan
team in no time!
MAINFREIGHT TEAM REVIEW // DECEMBER 2019 27

Newcastle Packs for
Export – Luke Chance
Mainfreight Air & Ocean Newcastle
recently had its first ever export pack
onsite for a 20GP direct from our
Newcastle site, packed using our rear
loading docks and sent out of Sydney
to Auckland, with a final delivery of the
pallets to Hamilton, New Zealand.
Our customer based out in
Muswellbrook is a regular exporter
to NZ, but on this occasion, we
convinced them to send in their own
20GP to save costs, and we did it!
We hope this is the beginning of a
new frontier for our new site in
the Hunter.
Cooking with Oz Harvest
– Maryanne Bridge
Mainfreight was invited by CIB couriers to join them for a
day of cooking at Oz Harvest and a great experience to
cook for the people who are less fortunate than most and
who struggle day after day.
We teamed up into two groups and prepared meals with
experienced chefs. One group cooked a Vegetable Curry
and Roti bread and the other group cooked a Meatball
pasta dish with a focaccia bread.
All the vegetables, tins of food, including spices were
all donated by companies who contact Oz Harvest, a
non-profit organisation to collect from them.
On the day we cooked and prepared meals for the
following day for 180 people to have a hot lunch.
These meals are delivered to specific locations where it has
facilities for heating up food. It was an eye opener to see
how much waste we go through each week in our home
kitchens and where that food could be going.
Our experience at Oz Harvest was amazing and very
satisfying, fun too interacting in a group that we helped
achieve cooking some delicious meals.
L-R: Sam Forzisi, Maryanne Bridge
The Brisbane CaroTrans Team L-R: Melanie Hill, Chris Bamford, Peter Tombling,
Anna Slater, Antonio Agpalza, Rosina Poa
Big Apple to little old Brisbane – Chris Bamford
After many discussions with CaroTrans New Jersey we are poised to kick
off an all water fortnightly FAK service from New York to Brisbane in the
coming months.
The USA is such a strong market for CaroTrans, with our largest number
of offices located in the USA and a strong network throughout, we are
constantly trying to find new ways to improve our services from the USA to
Australia.
Previously we were moving all USA cargo to the LA gateway for
consolidation to Brisbane. While this service was good for us to build the
trade, it is time now for us to graduate to the next step and introduce an
East Coast all water service to Brisbane, providing many great opportunities
to gain new business while offering a better service to our existing client
base.
The ability to move this cargo directly will give us a great advantage in
the market, avoiding common delays in the rail / road repositioning of
cargo from the East Coast to LA.
We are excited at this addition to our direct FAK service offerings and look
forward to the kick off in coming weeks.
28 MAINFREIGHT TEAM REVIEW // DECEMBER 2019

We are Growing!
– Jade Fogwell
What we love about working on the
Gold Coast, is how united our team is
with Transport. It really feels like we
are one team, and that has been a
huge advantage for us to expand our
customer base on the Gold Coast.
Our sales team covers both parts of
the business, so each team member is
selling both Air & Ocean and
Transport. We have welcomed
Dragan Ivesic to our team as Sales
Manager across both Transport and
Air & Ocean. He brings a wealth of
passion and knowledge of our
transport and warehousing, and he is
busy brushing up on his Air & Ocean
knowledge to take this full supply
chain selling into our market. We are very lucky to have
Dragan in our team, and we look forward to seeing that
passion translate to growth across both brands on the Gold
Coast.
Samuel Cooper and Michael Jones, our sales cadets, are
working closely with Dragan and myself to build the
pipeline and absorb as much knowledge from us to hit the
ground running next year. Watch this space !
L-R: Michael Jones, Dragan Ivesic, Sam Cooper
What A Good-Looking
Bunch! – Jodie Dirksen
Late 2018 we had an exciting
customs brokerage gain here in our
Adelaide team, a prominent flower
wholesaler who is a major grower,
importer and wholesaler of fresh
flowers to Australia’s florists and
flower retailers.
During our initial meetings with the
customer we were advised to prepare
ourselves for the Mother’s Day period
as it is their busiest time of the year!
We love a challenge here, so we were
eagerly awaiting our first Mother’s Day
and we weren’t disappointed.
During the Mother’s Day period, we
customs cleared a total of 22
shipments totalling 33.7 tonnes of
flowers. There were early mornings,
late nights, challenges, weekend
lodgements and quarantine monitoring
for the brokerage team.
Mother’s Day 2019 was a successful
one for our customer, and feedback
from the flower team was very
positive.
They were very thankful for our
attention to detail and commitment
over their busiest time of the year.
We look forward to next year!
L-R Jaimie Collyer, Gary Birmingham, Hayley Collins, Alysha Wreford, Bianca Moseley,
Lisa Raimondo, Jessica Hautop, Jodie Dirksen, Joe Covino, Kanesh Sivashankar
MAINFREIGHT TEAM REVIEW // DECEMBER 2019 29

City 2 Surf 2019
– Air & Ocean Sydney
On 11th August, 35 team members
from Mainfreight Sydney participated
in the Sun Herald City 2 Surf. With its
14km course, this event is considered
one of the world’s largest fun runs and
most loved community events. This
year they raised just over $4 million
dollars for multiple charities.
Although the morning was cold and
nerves were high, the atmosphere full
of good vibes and positive energy
from all participants made it one to
remember... and with the bang of the
starting gun we were off. Along the
way we had many forms of encouragement including DJs, live bands and families cheering us along from the sidelines.
Overall this was a really rewarding experience and team bonding activity. Seeing everyone’s happy faces when we
crossed the finish line made all the pain we were feeling worth it.
Branch Manager Visits EU
– Dave Coughlin
In September I was fortunate enough to spend time with
four of our European Branches, being Milan, London,
Hamburg and Rotterdam.
While there was a strong focus on Sales, with many miles
travelled with the Sales Teams in each Country (and thanks
again to those team members, it was wonderful to see you
in action and understand more about your markets) there
was also time spent with each of the Branch Managers.
Talking about the progress and growth of our respective
branches in a local environment, sharing stories of how we
have become part of the exclusive Branch Managers Team
in Mainfreight, the progression of our teams and how we
work in with other branches within the Network, across all
the brands (not just Air & Ocean), while sharing
experiences about the Australian Market and the
Melbourne Branch.
I was also very fortunate in helping Giorgio Mongeri
support his local Inter Milan football Team in a Champions
League game (not speaking the language wasn’t a
problem, football is football!) as well as finding common
interests with Tamara, John & Maarten. An action packed
2 weeks and I am now sharing what I have seen with the
Teams here in Australia.
L-R: Giorgio Mongeri, Dave Coughlin
Front L-R: Sam Forsizi, Sonia Taylor, Virginia Cheong, Emily Tran, Brooke Moretti,
Jackson Elliott, Katy Geng
Back L-R: James Davies, Andrew Robinson, Jacob Briggs, Ivan Osorio, Scott Green, Aiden Erlik,
Steven Hong, Sam Taylor, Jayda Leaf, Bianca Kraljevic, Skye Budd, Unknown
2019 Jane Smith Award Winner,
Callum Bruce of Air & Ocean
Brisbane
This award recognises those great people
who contribute the most to the team attitude of
Air & Ocean Australia. It recognises team spirit,
morale, goodwill and hardworking attitude, and
nominations come from around the country.
This year Callum Bruce, our export team leader
in Brisbane, won the award.
Congratulations Callum.
L-R Ogi Vuksanovic, Callum Bruce, Grant Draper
30 MAINFREIGHT TEAM REVIEW // DECEMBER 2019

Jaan Ilhan - Breakfast
with the New Zealand
Prime Minister
While attending a chamber of
commerce event on the hunt for large
supply chain sales opportunities, Jaan
seized on the chance to snap a
picture with the Prime Minster of New
Zealand. Now that is what we call
networking at the highest level.
Nice to MEAT you – James Blok
Welcome to Sales in Brisbane
Perishables & Air, I have recently
taken on our Perishables Sales role
which will see me travelling from beef
exporter to lamb processor and
everything in between. In the coming
months you may possibly see as much
red protein as watermelons and
rockmelons down in our cold stores.
Already we have started a few
shipments with some great
companies. Unlike produce, meat is a
12 month a year product with a longer
shelf life, therefore it can be more
consistent for our team. Most of the
meat product comes from Northern
NSW, the Darling Downs and Central
Queensland where cattle are grazed
and processed at plants that are
closer to port of loading.
Also did you know? There are 43,000
beef farms in Australia producing
2.1 million tonnes of beef and veal
each year.
L-R: Jaan Ilhan, The Right Honourable Jacinda Ardern
Owens Transport Australia – Mike Reid
W
elcome to an update from
the Owens Australia team.
It has been a difficult six
months for Owens in terms of revenue
growth and profitability and we need
to strive to turn around our loss
making branches back into profit.
For the coming year, we all need to
remain focused on the quality of our
service. Our customers are always
our number one priority and it will be
our service that will maintain our
customers’ loyalty. We must believe
we are the best in our game and keep
our eyes and ears open to ensure we
take advantage of every opportunity.
Costs are also vitally important and we
must ensure that we keep these
under tight control. Working as smart
as we can, is each and every team
member’s challenge.
I would like to welcome all our new
team members to the business. As
usual we have had changes with team
moving on creating opportunities for
those wanting to take on new
challenges in new roles. Whilst there
have been changes, I believe we have
built a stronger team overall. We have
established a great foundation to
develop from, having a good mix of
experience, youth and energy. Our
focus over the last six months has
been on quality and implementing a
“do it right first time” attitude, getting
back to doing it by the book, being
easy to deal with for the customer.
But on the other side of the coin we
need to be aggressive in competing
within our market and ensuring that
we keep growing our business while
controlling our costs. There have
been many positives; we have
managed to find some better ways of
doing business including offering
different and new ways of serving our
current and prospective customers’
requirements.
Awareness of our brand has grown
and we are certainly being recognised
as one of the few truly national
container transport companies. Our
quality depots, large fleet of vehicles
and trailer equipment has meant we
are being recognised by a much wider
variety of potential customers.
AKE’s of Meat for Tokyo, Japan
MAINFREIGHT TEAM REVIEW // DECEMBER 2019 31

It is as important as ever to continue
that we differentiate ourselves from
our competition and we all need to
play our part. We all know and
understand the importance of our
image and our requirements have
been discussed with you all.
We cannot continue to operate as we
have in the past. Following are a few
points we should immediately adopt:
•
We must continue to look at
improved ways of doing things.
•
We must action our ideas (with
pace) and ensure we follow through
with these.
•
We must measure our changes to
ensure they are working and
delivering the expected results.
•
All team members must commit to
changes and be part of our success.
•
Should an idea not work we must
learn by this and make sure we do
not make the same mistake again.
Thank you for your hard work and loyalty through this challenging year
and I wish you and your families a very happy Christmas.
National Sales – James Bennett
As I write this note, it’s great to take a
moment and reflect on what has been
a strong year for Owens. We continue
our exciting journey of improving our
quality and growing our customer
base, as well as maintaining our
investment in our business and,
importantly, building a great team that
will ensure future growth.
Throughout 2019 we have upheld our
service promise to our customers,
further improved our industry
presence and maintained year-on-
year sales growth momentum. By
leveraging our national network and
infrastructure, increasing the scope of
our services, driving forward with
dogged determination and ensuring
we are easier to deal with than our
competitors, we have fuelled strong
growth despite some challenging
market conditions. Whether it’s delays
caused by industrial action on behalf
of the stevedores, poor container park
throughput, continuous port land-side
cost increases, numerous vessel
omissions due to rough weather, or
major congestion on our city’s roads
– it is fair to say each day is different
for the Owens team and we must
always strive to do things smarter,
better and faster than our competition.
We have so many intelligent,
passionate and can-do people who
don’t waver no matter the challenges
our industry throws at them every day.
As our sales year comes to an end,
we can be proud of our achievements
– we have done a far better job in
improving our existing customers’
growth through driving supply chain
efficiencies and have maintained a
focus on new customer growth,
winning the business of highly
regarded national and global brands.
A big “well done” to our sales team
– we have pinned our ears back and
gone hard, and it’s been great to see
the excellent results that we can
deliver as a united team. We are
thrilled to have several team members
already achieve their individual sales
targets and, collectively, we are likely
to achieve our milestone team sales
target. As we stand, there are several
great new customers about to join us
soon which will certainly help
accelerate our growth into 2020 and
beyond. Exciting times ahead.
On behalf of the Owens sales team, I
would like to thank our owner drivers,
operations, customer service, and
warehouse and administration teams
for making our business great to be
part of.
PerthBrisbane
Special mention to Des Bertram who
this year is in his 26th year with
Owens Transport. Des started with
Owens as an owner driver before
moving into operations where he still
is today looking after the maintenance
and driving our reach stacker.
Sydney
Owens Perth trying a different revenue stream
Keith Stone and Glen Finlay – Sydney Fleet
Tristram McKay in NZ with the
J1 Bedford that started it all
Des Bertram
32 MAINFREIGHT TEAM REVIEW // DECEMBER 2019

NEW ZEALANDNEW ZEALAND
New Zealand – Craig Evans
T
he focus on improving and
extending our branch network
throughout New Zealand has
intensified over the last half year,
which has brought us to
unprecedented times where we
currently have 15 new property
developments underway either in
discovery, design, or with building
programmes, from Whangarei to
Central Otago.
2020 will see us with new branches in
Levin and Whakatane, which are
examples of how we are bringing
more timely, direct services to smaller
catchments, by-passing the traditional
practice of servicing regional centres
through intermediate hubs. Further
similar developments are expected as
we continue towards our goal of
having our people on the ground
servicing these communities every
day.
The challenging Whangarei depot
extension is finally completed, a good
example of our team carrying the
weight of our growth, as we seek
longer term solutions. Thank you to
all those who have been involved. But
we’re not done with Whangarei yet, as
we have purchased an additional 2.7
hectares of land adjoining our current
depot, for future expansion and
access to rail services, ahead of
KiwiRail re-establishing services to
the region.
In New Zealand’s bigger centres,
ground works for our site in West
Auckland will start by year end,
targeting a 2021 opening of a new
Transport facility. Updated agreements
and start dates for a proposed new
Owens Auckland facility in Penrose,
and for an extension to our Wellington
Transport depot will emerge soon.
Finalizing or locating land for Napier
and Nelson also remains a priority.
The new world of sustainability
continues its march, capturing global
attention and broad participation to
protect and preserve our delicate
ecosystems for future generations. It
is an obligation placed on us as
individuals, and certainly as
Mainfreight, to take part, or in fact
lead efforts to do the right thing where
our influences allow.
As we head into 2020, we will ramp
up disciplines within the business to
build on our ingrained recycling habits
by extending our environmental
conscience:
•
Wooden pallets/ bases are banned
from our waste; find ways to
repurpose locally
•
Solar farms on all buildings of
significance
•
Paper, metal and plastic separation
and recovery
•
Grey water harvesting
•
Commissioning team vegetable
growing areas, including worm
farms nationally
•
Customers will be asked to assist us
to effectively dispose of waste
generated from their packaging.
We have embraced new GPS
technologies that allow us to track key
assets, containers, segregation (seg)
bins, and furniture cages within the
network in real time. This allows for
precise deployment and planning, both
for our current gear, and as more
specialist equipment appears in the
network, which removes frustrations
and brings significant efficiencies.
If I could ask for just one thing
heading into 2020, that would be to
reduce or eliminate the practice of
using mobile phones while driving.
I believe it plays a much greater part
in road harm or deaths than can be
reported. We encourage all our team
– be safe and set good habits for
other generations to follow.
We can’t hide the fact that we are
sensitive to the current economic
climate, and we must all be attentive
and contributing to efforts to jettison
every unnecessary operating cost.
We are better insulated from a
downturn than most, with a fit, lean
Mainfreight, tested numerous times in
our history, always emerging stronger
and hungrier when circumstances
improve; it’s just one of those times
again that we need to cycle through.
Our building program is one example
of capturing competitive pricing
currently for a long-term gain.
It’s time to reflect, ponder the year
closing and set goals for the next
arriving. I am just one of many that
would like to convey to our teams our
collective appreciation for the way we
keep responding to ongoing
challenges. Our culture plays an
increasingly greater part, as we hang
onto all its virtues, inside an ever-
expanding business here and around
the world.
Our traditional Hams or Turkeys are
intended to promote togetherness, as
a special family meal at a time of
appreciation, not just some seasonal
gift or the equivalent. As we culturally
diversify, we will learn to adapt but as
with any aspects of our culture we
should never lose sight of why it
started or its intent.
We wish you all the best Christmas and New Year period possible.
MAINFREIGHT TEAM REVIEW // DECEMBER 2019 33

New Zealand Forwarding – Carl George
O
ur half year period to the end
of September has been a
contrasting one compared to
the same period last year. April
proved to be a very disjointed month
and really set the scene thus far as
we now head into Christmas 2019.
The headline topic has been relatively
flat sales trading throughout the
network. Full sales pipelines, closing
deals and “lose no customers” has
been the war cry for all the teams, and
we will continue to prospect right
through to Christmas to ensure a
positive start to 2020. Everyone in
your branch is a sales person,
everyone consumes, everyone knows
someone who works somewhere
where we do not move the freight; we
should at all times be looking for
opportunities to bring new customers
on-board.
We have continued to work on our key
performance indicators, and have
shown improvement in loading errors,
claims, delivery performance and cash
collection which is very pleasing.
Improvement of our internal and
customer-facing technologies are
continually being developed and
implemented. The Mainstreet platform
for our Wharf business will go live in
May 2020, bringing to an end our old,
trusty Maintrak product.
Stocktaking systems were rolled out
earlier this year and have brought
significant time savings and improved
levels of accuracy to all branches, and
the new Freman Web product for our
customers is being rolled out as we
go to print.
As we look for continued growth in
the Transport business, it becomes
even more important that we sell and
look for opportunities across the wider
business, taking the blinkers off and
looking for Warehousing and Air &
Ocean opportunities that will
eventually see Transport opportunities
present themselves.
Investment in specialist equipment to
take advantage and be ready to pitch
for new areas of business is slowly
gaining momentum. Tipping trailers,
chilled truck and trailers, crane trucks
and tankers/bulk bladders are being
positioned to take advantage of new
market segments.
The business has seen ongoing
network developments throughout the
country gain momentum with three
new start-ups due during 2020 –
Whakatane, Levin and later West
Auckland. All of these will add to our
wonderful network, provide better
service outcomes for our customers,
and create new career opportunities
for our team.
To all the team who continue to front
up every day, and provide our
customers with ongoing exceptional
Mainfreight service, congratulations!
None of this would work without the
support of all the families who hold
everything together at home, thank
you!
Things to ponder:
•
Quality – measure, show
improvement, go again! Never go
backwards.
•
Sales – no matter how busy we
think we are, how small our depot is,
every day we must be walking the
streets in search of new customers.
•
People – fill your branch with
talented people, a proven ingredient
for high performance.
•
MBWA – a term thrashed about,
but so true. It is amazing what you
observe (or do not observe) by
doing this. Make sure all your team
take a walk with you.
•
Attitude – starts in the carpark of
your branch, every morning!
Have the best Christmas and New Year.
Claims Improvement Days
With a drive to improve claims
performance throughout the business,
the last of three Claims Improvement
sessions has just been completed,
driven by Grant Smith and Shawn
Morrow. All claims controllers were
brought together to review current
performance, discuss and share key
initiatives by branch, and re-set for
continual improvement. A worthwhile
initiative that is showing real progress
throughout the network.
Shaun Morrow leads the Claims Improvement session
34 MAINFREIGHT TEAM REVIEW // DECEMBER 2019

Claims Performance
If your branch is below the Total Company number, then you are below average.
Make sure you and your team members work hard this year to be above this line.
Outward Consignments Per ClaimInwards Consignments Per Claim
Branch
To Sep
2019
To Mar
2019
To Sep
2018Branch
To Sep
2019
To Mar
2019
To Sep
2018
Oamaru6439002Home Auckland1104941443886
Gisborne251800Oamaru673100
Chem Auckland233118232146Kaitaia342800
MF Hamilton132510951297Gisborne305600
New Plymouth125917751458Whanganui278029073500
Invercargill110411301440Chem Auckland241025711826
Masterton1081748816Ashburton226419984200
Whangarei10231107753New Plymouth21121315
1212
Timaru93000MF Hamilton210214101627
Dunedin892781886Owens Auckland207711301146
Mt Maunganui890703862DF Auckland205016341154
Palmerston North868691
626
MF Christchurch204916331203
DF Christchurch845794819Timaru203100
Whanganui768686849Thames19631479946
MF Wellington764830768MF Wellington17571015877
Owens Christchurch680424354MF Auckland154315931356
Kaitaia67700Masterton148115641357
Rotorua666731921Palmerston North1325671585
Total Company657528473Total Company1230901850
Napier616805703Napier1229813744
MF Auckland599501433DF Christchurch121411271622
Taupo592220164Mt Maunganui1115765748
Thames584400262Owens Christchurch958443485
2Home Christchurch582675860Taupo95512251505
DF Auckland570617532Greymouth85800
Cromwell543486364Dunedin795504524
MF Christchurch521376303Rotorua765657690
Greymouth50300Invercargill7371009981
Ashburton5026264232Home Christchurch7208791288
2Home Auckland4858311062Whangarei681652652
Blenheim452331233Cromwell677529453
2Home Wellington43600Blenheim599506366
Owens Auckland376200165Nelson458335322
Nelson3492513202Home Wellington44600
MAINFREIGHT TEAM REVIEW // DECEMBER 2019 35

Shawn and Frans
Visit New Zealand
Over the last couple of months,
we have been lucky enough to have
hosted Frans Zuidgeest (GM Europe
Transport) and Shawn Roach (GM
USA Transport) on a true ‘blue blood’
experience. Gone were the white
shirts, replaced by Mainfreight ‘blues’,
and a comprehensive induction
throughout the North and South Island
branches, spending time loading,
unloading, delivering freight with our
owner drivers, experiencing time in
the engine room of the business, and
getting to know some of the great
team members we have throughout
the country.
In turn, the teams were able to attend
presentations from Shawn and Frans
at Driving Force meetings, finding out
what actually goes on in the USA and
Europe!
Frans got to sit in a ‘real’ truck, K200
Aerodyne Kenworth, and spent the
rest of the time eating (bacon & egg
pie) and on his last day a Kiwiburger
(burger with an egg)!
Shawn Roach and Driving Force attendees
Frans Zuidgeest
Frans Zuidgeest and Renata Cihakova
in the kitchen at Railway Lane
Specialisation Corner
The team around the country has
been busy looking for new areas of
opportunity to continue to grow
revenue. Pictured are a few examples
of initiatives underway throughout
New Zealand.
Liquid resin loaded into rubber bladder bags; the resin is used in particle board manufacture
Ken Brown ‘Brownie’ loading resin onto the truck in New Plymouth.
Danny Lidgett, our new Owner Driver based in Christchurch will run Christchurch to Cromwell each night.
Danny has invested in new chiller equipment to allow us to develop back load opportunities from Central Otago.
36 MAINFREIGHT TEAM REVIEW // DECEMBER 2019

The new Owens quad-axle tanker capable of 32,000 litres (4 x 8,000 litre compartments), dedicated Auckland to Wellington return
Glenn Lloyd Jones has put on this purpose-built Chemcouriers high productivity unit
that will line-haul packaged chemicals between Christchurch and Invercargill each night.
The Mount Rises
Progress on our amazing new Mt Maunganui Transport
branch is fast taking shape. Standing on the dock, it is
certainly a monster, and with the new ‘four-sided’ dock
design, it will showcase all the best features of
previous facilities.
MAINFREIGHT TEAM REVIEW // DECEMBER 2019 37

A special thanks to everyone for your
effort and contribution in recent
months, especially with the seasonal
pressures of peak season, and for
helping us to provide the best possible
service and quality to our customers.
We have made many improvements
over the last year and are excited
about what is ahead. Next year is
already gearing up with new
warehouses, some key new customers
confirmed, more investment in
infrastructure and technology
which will provide team members with
great opportunities to learn new
things and grow your careers.
It’s important as we grow that we keep
our approach to business simple.
And remember in our Warehousing
business, we live and die by the
accuracy and consistency of our
inventory management, the
cleanliness of our operations, picking
and packing our orders on time and
our ability to interact and
communicate with our customers in
a confident and professional manner.
Let’s focus on finishing the calendar
year by ensuring that we provide our
customers the best possible service
and start 2020 strong.
Commercial Vehicle Safety Team (CVST) Roadshow
Our commitment to ‘get it right’ was the catalyst behind more than 150 team members throughout the Waikato and
Auckland branches attending weekend sessions with the CVST road enforcement officers, covering a range of topics
including log books, vehicle weights, dangerous goods transportation, and load restraint.
New Zealand Warehousing – Mitch Gregor
80% of success is just showing up
I
f you want to be successful then
show up, get to work early and show
your team mates you want to be part
of something special. Be present, live in
the moment right now, and don’t be in
so much of a hurry that you miss the
lessons right in front of you.
People that want to progress their
careers stand out; they don’t have to be
obvious things, some of them are very
small, but they add up, and trust me
they get noticed. It’s often the things
happening in the background, after
hours or out of the way when no one is
watching, that drive and dictate our
success in business.
It might be your attitude, good manners,
positivity, contributing to the team, your
approach to health and safety, the way
you wear your uniform, the extra effort
you put in, going out of your way to
learn new things, keeping your
workplace clean and tidy, staying to
help your team mates when your job is
done, delighting our customers and
going that extra mile because it’s the
right thing to do.
The bigger this business gets, the more
important the small stuff becomes.
Make the most of the opportunities in
front of you ... show up!
Change of Name
Same business; different name... no longer Logistics.
We are Warehousing!
38 MAINFREIGHT TEAM REVIEW // DECEMBER 2019

Some key things we are currently
working on across our business:
•
Completion of peak season – with
our season already underway, it’s
important to ensure we deliver for
our customers in quality and service
and convert the financial rewards.
•
Further intensification of our
regional networks through
investment in infrastructure; we
have confirmed further investment
already for several new warehouses
in 2020/21.
•
Sales growth – new business and
stronger account management – we
are working closely with our sales
team to grow our pipeline. This
includes the implementation of
some key new business confirmed
for early next year.
•
Inbound freight into our warehouses
– our team are working at branch
level with Air & Ocean to identify
targets in our strategy to convert
inbound freight to our warehouses.
For any new business, this now
forms part of our sales approach,
and for existing business it is about
conversion, which will be a key
focus for us post-peak season.
There are some real benefits for our
customers here too.
•
Helping our team to develop their
skills, knowledge and awareness of
our business to ensure career
growth.
•
Continued global engagement to
drive the growth and quality of our
Warehousing business across
Australia, USA and Europe.
•
Cost management (in line with sales
growth) – with a particular effort on
labour and overheads, our costs are
a focus for all across the business.
With rising property costs and
market reviews in some of our key
warehouses it’s important for us to
work with our customers to protect
our margin and sustainability.
•
Warehousing Training Modules – we
have commenced with our ‘hands
on’ training modules for our
operational teams. So far modules
covered include inwards and
outwards.
•
Succession Planning – developing
our next Branch Managers for
future growth and ensuring we have
depth in our leadership across our
business especially with new
branches in the pipeline.
•
Health and Safety – a continued
focus on Health & Safety, an
improved approach towards
operational performance and our
processes, walkways and
segregation of pedestrians from
forklifts. We have also been
exploring the ‘health’ in health and
safety for our team through
education and awareness.
A healthier team equates to a
healthier Mainfreight.
Some simple goals as we look year ahead:
1. Have some fun! Laughter is
contagious
2. To finish our financial year strong
post-Christmas (Jan/Feb/March)
with results which reflect our
efforts in 2019/20
3. Continue to grow our sales
pipeline and bring on new
customers
4. Open new warehouses and
strengthen our network
5. Career and leadership
development of our people,
providing greater opportunities for
our team
6. Continued focus on account
management and continuous
improvement for our customers a
simple approach to partnerships
•
Live Weekly Meetings and P.A.T.S
•
Monthly Meetings and Workshops
•
Quarterly Business Reviews
•
Annual Review Meetings
7. Embracing productivity measures,
quality focus and tools for
improved efficiency, the benefits
here are to better understand
margin and returns
8. Driving a health and safety focus.
Safety is always front of mind but
let’s consider our health too,
mental health, physical health and
our diet and exercise.
9. Training our people by providing
greater opportunities to learn more
about our processes, technology
and systems– we have kicked this
off in 2019 but the learning
continues
10. Operationally improving our
performance with further
development of quality through
technology, reengineering our
processes and standardisation of
our operations. This includes lifting
our image, it’s never clean enough!
Thank you to everyone in our
Warehousing Team across New
Zealand for your continued efforts,
and the commitment you and your
families make to ensure our business
continues to achieve growth and
success globally.
Merry Christmas to our Mainfreight Team and family across the globe.
MAINFREIGHT TEAM REVIEW // DECEMBER 2019 39

August Branch Managers'
Meeting – Christchurch
No it’s not Harry Potter!
The Warehousing team decided to
do a bus tour of our Christchurch
branches and the city when we all
got together recently for the BMs
meeting, and that included taking
in the sights with the local ‘Wizard’.
Back row L-R: Jonathan Zwart, Jeremy Chin,
Allan Lowe, Andrew Sesani, Kris Maddaford,
Rhys Stunell, Travis Hari, Jeremy Williams,
Ashleigh Tauai, Hamish Woods, Craig Baird
Front row L-R: Bharat Kesry, Clarke Hegan,
Shailesh Bhuthadia, ‘The Wizard’, Brynley Riches,
Daniel Sharma, Ben Hadley, Paul Claydon,
Nilesh Bhuthadia
Boxing On
Owens Warehousing Auckland have decided to get fit
together with group boxing classes. Led by Fete Leota our
team are enjoying themselves and having some fun!
Warehousing Cromwell
Cromwell Branch on a perfect day – check out the snow
in the background!
Back row L-R: Andrew Sesani, Mitch Gregor, Fete Leota, Rajiv Reddy,
Konelio Leone, Rahul Gordhan, Florence Tino
Front row L-R: David Stein, Maninder Singh, Anthony Levao
Absent: Mateo Tino – can’t handle the heat!
Store Team Appreciation Week –
Warehousing Neales Road
We recently held an Appreciate Week across the
business for our Store Team, and the Neales Road
Warehousing Branch arranged car washes, barber visits,
team table tennis competition, amongst other events.
Our Store Teams across the business do an awesome
job for our customers – well done!
Jarman Singh and Alex Chen
having a beard trim and haircut
Kris Maddaford and Shailesh Bhuthadia honing their car cleaning skills
Ryan Eyre and Darius Mamea fighting it out in the table tennis final.
40 MAINFREIGHT TEAM REVIEW // DECEMBER 2019

Mainfreight Warehousing Neales Road
Back row L-R: Evelyn Pak, Alex Chen, Alvin Vaisa, Darius Mamea, Ofa Vave, Yosef Kanon, Ryan Eyre, Luke Smart, Nirmal Singh
Front row L-R: Ronit Arora, Raj Pal, Harley Jacobs, Musa Aqeel, Harman Singh, Parminder Singh, Sid Sipai, Rhys Stunell, Jarman Singh
Bring a Dog to Work
Friday
Our Owens Warehousing Team in
Christchurch came up with this idea in
one of their PATs – to liven up the
branch, each team member would
have the opportunity to bring their
best friend to work on a Friday (there
are plenty of animal lovers in the
branch).
Health and Animal Safety was
paramount and the team and
customers have really enjoyed the
interaction!
And for those cat lovers out there, a
wild kitten was located living close to
branch, and was captured, tamed by
the team and adopted by Skye.
Bex Hayward and Michael Jackson
Nikita Swarts and Tama-Jack
Emily Fowler with LincolnSkye Bogle-Cracknell and Kitty
MAINFREIGHT TEAM REVIEW // DECEMBER 2019 41

Mainfreight Air & Ocean – Nic Kay
O
ur business operates at such
a fast pace, in an ever-
changing environment and
industry, ensuring we all have action
packed days ... that’s why time flies,
and we find ourselves at another
Christmas and calendar year end.
It’s a good time to reflect on the many
experiences, challenges and learnings
from the past 12 months. These are
all outputs from an exciting business
that continues to find growth and
keeps us all developing as a team and
business! We have a special
business, which offers different
opportunities, challenges, diversity and
most importantly the chance to add
value to our customers across our
services and global network.
Our Air & Ocean business, in New
Zealand and globally, continues to
develop and grow its capabilities and
footprint. As we keep building our
service offering, it is very important
that we understand the importance of
the part we play in the global network,
because the quality of the Mainfreight
experience we give our customers
here in New Zealand must reflect
positively around the world and across
all our services. The customer service
levels and being easy to deal with for
both customer and our global network
are key objectives and will ensure our
strong reputation and brand continues
to grow.
Our main centres have found positive
momentum in larger markets to
complement the growth we have
experienced in the regions of New
Zealand. Being closer and building
strong local relationships with our
customers, local authorities and the
local community is very important to
us all as we continue to grow our
network in New Zealand.
We must ALL understand the role
we play in sales growth and account
management to build on the solid
foundation we have established – we
must now accelerate this to another
level. The foundations we are laying
now will ensure that we continue to
keep growing as a team and business.
I would like to thank you all embracing
change and adapting so well , it has
been great to see our teams rally
together and keep moving forward.
We welcome new team members to
our business this year – welcome to
the Mainfreight family, we are all here
to support and look forward to
supporting your career and journey
with Mainfreight:
•
Maiane Cassanego
(CaroTrans Auckland)
•
Jonathan Feast (Hamilton)
•
Colin Murchison
(Christchurch Airfreight)
•
Erika Mizusaki
(Auckland Seafreight)
•
Haree Waiti (Auckland Seafreight)
•
Mark Cotterrell
(Christchurch Airfreight)
•
Sergio Serra (Auckland Airfreight)
•
Christina Jones
(Auckland Seafreight)
•
Duane Tully (CaroTrans Auckland)
•
Randy Yard (CaroTrans Auckland)
•
Ben McNicoll (Auckland Seafreight)
•
Kahlia Ranby
(Auckland National Support)
•
Tony Martin (Christchurch Airfreight)
•
Lisa Haycock (Tauranga)
•
Madison Hurworth (Napier)
As a collective team we must strive for
improvement in the below three key
objectives. If we can all make progress
in each area below we will enhance
our service offering to customers, our
team, and global network, please
make this a priority. Remember the
part you play in the ensuring we have
Quality + Culture = Profit.
My Mainfreight Career
•
Set up mentoring programmes in
the business
•
Ongoing skill alignment/training
– pathways specific to Air & Ocean
•
Training register for every team
member
•
Recruitment/succession plans
– only the best people that are
promotable
•
Challenge yourself every day!
Accelerate Momentum
•
Sales growth – We must increase
ACTIVITY levels and be out there
hunting in the market!
•
Everyone in the business is a sales
person
•
Cross-selling across the services
•
Look for extension business with
existing customers
•
Increase margins by smart
operational decisions and
procurement
•
Cost control
Think like a customer
(always put yourself in
the customer’s shoes)
•
Professional communication
(phone/email etiquette, knowledge
on the customer)
•
Proactive communication – own the
customer experience!
•
Customer “FIRST” approach, Easy
to Deal with as a business
•
Customer on-boarding check list for
all customers as they start with our
service
•
Structured account management
plans, with multi-level relationships
with customers – add value
•
Everyone in our team influences
the customer’s perception –
let’s delight them!!
Team, thank you and your families for your support and encouragement
you have provided. The dedication families and partners provide our business,
is very much appreciated and sets us apart from the others!
42 MAINFREIGHT TEAM REVIEW // DECEMBER 2019

Golden Bay Cement
– Air & Ocean Whangarei
Back in June, Mainfreight A&O Whangarei was
contracted by Golden Bay Cement to manage
the movement of a 41-tonne gearbox from their
Whangarei rock crushing plant, to Rockhampton
in Queensland for regular servicing. Given the
significant weight, it required cranes, overweight
vehicles and a lot of coordination with ports at both
ends. The movement is unique in the fact we were
able to utilise the Northport service ex Whangarei,
where only one commercial freight carrier calls,
Swire Shipping direct to Brisbane.
Extra challenges presented around AQIS inspections,
but with close coordination from Grant Carlson in
Brisbane, we were able to pull it off seamlessly,
resulting in a very happy customer. The gearbox is
due to return to NZ early next year which will entail
carting the gearbox from Rockhampton to Newcastle.
Store Team Appreciation Week
CaroTrans CFS Auckland
The Auckland Sales team made an early start and
cooked breakfast for the CaroTrans CFS Auckland
team during the recent Store Team Appreciation Week.
The CaroTrans Auckland team utilised the wash bay
at the CFS and washed the CFS team’s cars, also
providing coffees/hot chocolates and donuts to say
thank you. Cars were washed, tyres blacked and
parked back sparkling new.
A great morning for both branches with very little cost,
just a bit of time and graft.
AJ Manduda blackening tyresCaroTrans team cleaning Car washing crew
Coffee and Donuts - Kamylle
Rodrigues and Mike Dunn
Duffy Books In Homes
Mark Glover recently attended the
Duffy Books in Homes assembly at
Waterview Primary School on behalf
of Auckland Seafreight.
Amanda Gillies from TV3’s AM Show
attended, what a great ambassador
for the children.
MAINFREIGHT TEAM REVIEW // DECEMBER 2019 43

Blue September –
Hamilton Branch
The Air & Ocean Hamilton team
supported Blue September to raise
awareness and fundraise for prostate
cancer. Their efforts raised significant
funds for the cause – with a mufti-
Friday (no hardship dressing in blue at
Mainfreight!) and a morning tea
consisting of blue goodies for a cold
coin donation.
More than 6000 Kiwi men will lose
their life to Prostate Cancer this year.
That’s fathers, brothers, sons and
grandfathers. We are all one big Family
at Mainfreight and we must do our part
to support and protect our tne.
Back L-R: Albertine Woodd, Jordan Cox, Bianca Burge, Madison Blank, Debbie Schollum,
Krystella Crawford, Luke Metekingi, Jodi Vaughn
Front L-R: Olivia Clark, Jono Feast, Amber Woodward, Christina Dalgety, Kiran Sangha, Shaun Smith
Japan Day
– CaroTrans Auckland
In support of our newest Mainfreight
Branch in Asia, the CaroTrans Team
dressed in Japanese theme, ate Sushi
and drank... tea.
Fun day in the office as we celebrated
the continued global growth of our
business
Watch this space for Matadors,
Fiesta and Sangria
Back Row L-R Kamylle Rodrigues, Lionel Fernandes, AJ Manduda, Josh Chellatamby,
Henry Hawkins, Sharath Krishan, Nidheesh Gangadharan. Jack Murray
Front Row L-R Anu Malhotra, Kelly Chen, Ara Jeong, Lisa Pirangi, Pawinee Haw
Air China Million Dollar
Customer Award –
Auckland Airfreight
Mr Anderson Lin, Country Manager
China Airlines, and Carmel Walsh
Worldwide GSA representing China
Airlines in New Zealand shouted the
team lunch in the Westney Road facility
L-R Anderson Lin, Paul Riethmaier
and Carmel Walsh
Fleetwood Mac Concert – Auckland Airfreight
On 10 September 2019, the Auckland Airfreight team were involved in ground
handling operations of band equipment for Fleetwood Mac’s spectacular “Man of
the World’ tour. One freighter aircraft flew in carrying over 30 airline units of the
band’s gear. Between the hours of 8pm until 2am the following morning,
dedicated Mainfreight trucks shuttled
between Auckland International’s
airport terminal and our Westney
Road facility to uplift all these units.
Once in store, all these units were
broken down and the band
equipment loaded onto trucks for
delivery to Auckland’s Spark Arena.
Iki Vaka and Kura Kiria were
Mainfreight’s appointed project
co-ordinators for the day and they
oversaw operations throughout to
ensure all went to plan. Planning was
critical in accepting these volumes
onto our Westney Road site and on
the day, everything went remarkably
well and the band’s production crew
were extremely delighted with
Mainfreight’s services rendered for
this operation.
44 MAINFREIGHT TEAM REVIEW // DECEMBER 2019

Tony Martin –
Christchurch Seafreight
We are pleased to welcome Tony
Martin who has transferred across
from Owens Transport to lead the
Seafreight team in Christchurch,
taking over from Elaine Wong who
has transferred to Mainfreight Air &
Ocean New Jersey.
Tony brings leadership, sales and
Mainfreight experience, having joined
Mainfreight in 2007 with the store
team at Owens Transport in
Auckland. Tony quickly moved
through various operations roles, then
taking on customer facing roles in
account management /sales, before
moving into Sales and Branch
Management roles, most recently at
Owens Transport Christchurch in
2015, where his leadership has seen
the business and team making
great progress.
Tony has an infectious attitude, strong
work ethic and a passion for our
Mainfreight business, team and
customers. We look forward to Tony
stamping his mark, and building on the
strong foundation that Elaine and
team have built.
We would like to again acknowledge
and thank Elaine for her tireless
efforts, dedication and support for our
business, both in Christchurch and
nationally. Elaine has dedicated 19
years to our Christchurch Branch and
has grown the team and business
over this time. We wish Elaine the
very best with her new challenge
leading Mainfreight Air & Ocean New
Jersey, and will be here to support
her with the transition.
It’s fantastic that we have our
Branch Managers challenging
themselves by moving across our
services and countries, adding
experience and skillsets to our
ever-expanding global business.
Scott Rice – Nelson
Scott has been appointed as Branch
Manager of our Nelson A&O business
to cover Megan Lockie, who is
currently on maternity leave.
Scott has been part of the Mainfreight
team for over nine years and in that
time has gained a wealth of
experience in the Wellington Air &
Ocean branch. He brings a deep
understanding of our culture and a
valuable mix of people skills and
operations experience that will assist
the branch.
“Adams Family” L-R: Mark Glover, Tarryn Lanner, Steve Tooley,
Daniel Plested, Annette Webb, Victoria Hardwood (hand),
James Gatley, Amanda Pritchard, Mark Belfore
“Spice Girls” L-R: Jeremy Davis, Helen Healey,
Christine Cullen, Matt Small
Auckland Air & Ocean Celebrate Halloween
The really scary thing, is how much some of the team resemble their characters!
MAINFREIGHT TEAM REVIEW // DECEMBER 2019 45

Mainfreight Asia – Cary Chung
I
n the last six months, our Asian
operations have experienced some
headwinds. External influences
such as the on-going trade war
between China / USA, Hong Kong
airport being shut-down for multiple
times and overall slowdown in imports
and economy growth have all had an
impact.
As a consequence, our six months
financial results were slightly behind
the previous year. On the positive side,
we have invested in more team
members, expanded into new
countries and established additional
branches, which all sets us on a
positive track to expand our network,
bring more talent into our business
and get closer to our customers.
In October we celebrated the first
birthday of our Kuala Lumpur branch
in Malaysia, and as we write this
newsletter, we are fitting out our
second Malaysian branch in Penang,
which is targeted to open by January
2020.
In addition to that, we have also added
branches in Hanoi North Vietnam,
Fukuoka South Japan, Nagoya
Western Japan and Osaka Eastern
Japan. This means we now have 23
branches across 8 countries in Asia.
In most of the Asian countries / cities,
the potential that lies inland, in more
remote areas, is enormous and by
having more branches / sales offices
across Asia, it will allow us to be
closer to the customers, take on more
business opportunities and capture
market share.
Growth
There is still a lot of work to be done to
take our business to the next level. As
of October, we now have a 430-strong
team in Asia. Our goal is to have
one-third of our team members in Asia,
in commercial/sales roles.
We also need to provide more training
to our support team on “Sales Pitch”,
asking the right questions on the phone
to capture sales opportunities and
sharing them with field sales.
Lastly, closing all the gaps within our
Top 1000 customers, to be trading with
all of them in as many of our core
5 regions and 3 divisions remains top
priority for every single one of us.
We encourage our team in other
regions to come on joint visits within
Asia (and vice versa) in order to have
the Push / Pull effect.
Team, Product & Trade
Developments
Our culture, team, points of difference,
being close to the customers and
decisions made at the dock remains
the core values which define who we
are. It is very different and new to a lot
of Asian customers, who see this as a
real value and define the ability to be
their long-term partner. We must not
let go and dilute this as we grow.
Therefore, providing training to our
team is critical, and sending our team
to the “motherland” so they can live
and breathe the Mainfreight way in
Kiwi land is extremely critical!
Team, once again, I would like to
thank every single one of you for all
your continuous support and
dedication to our business, and
making this year a remarkable one!
Mainfreight Asia team wishes our Brothers and Sisters around the world a Merry
Christmas and a Happy New Year!
ASIAASIA
Don visits Southeast Asia & Japan
Our Asian team welcomed Don Braid, our visitor from across the globe, in true Mainfreight style as he visited our branches
across Japan, Malaysia, Vietnam and Thailand in late September. We learned a lot about the business and where we are
heading. It was a great pleasure for the team to meet with Don.
L-R: Jin Ang, Jacelyn Lee, Jensce Tan, Ian Liang, Jac Yap,
Terence Lim, Don Braid, Vanessa Ng, Grace Chew,
Thomson Teoh, Lee WK, Cary Chung
L-R Row 1: Sommai Trakarnrung, Wiwat Chamniankool
L-R Row 2: Saowanee Chaiparinya, Napassorn Mamaethong,
Sukanya Boonrueng, Chatchawan Channim, Jinjuta Woranit,
Pattamanun Anuchitnanon, Narirat Koksanthia, Patcharin Jakarathorn,
Salintip Lakananuwat, Jinatta Moomboon, Jidapa Saeyab, Krissana Sangpao,
L-R Row 3: Cary Chung, Don Braid, Pathumporn Klinkaewpa,
Suttapa Rojanaporn, Virongrong Sangkaew, Withanya Ceetantivech,
Nawarat Chalitapanukul, Peeyaporn Puangkheaw, Wuttichai Intarasil,
Supang Somboonkusolsil
L-R Row 4: Narong Sae-Iew, Kasidit Sarapanwong
46 MAINFREIGHT TEAM REVIEW // DECEMBER 2019

Asia Branch Manager Meeting & Trip
Our Asia Branch Manager meeting was held in September
where our Branch Managers joined together for lots of
informative discussion and team building events. It was
a successful business trip, identifying action plans for
improved performance in the second half of the year.
1st row L-R: Michelle Yip, Stanley Su, Chloe Wu, Sunny Sun, Vicky Zhao, Joan Ji, Tina Chen
2nd row L-R: Vincent Lee, Ben Chen, Sage Chang, Cary Chung, Clement Chong, Gary Lau, Franky Lui, Doreen Ng, Jin Ang
3rd row L-R: Nil Lam, Elton Poon, Richard Nguyen, Peter Koo, Billy Zhang, Rui Kawasaki, Withanya Ceetantivech
Visit to Fukuoka Office, Japan
Mainfreight Shanghai
– contributed by Joan Ji
Excellent customs broker award of the year 2018
We are pleased to share with you that Mainfreight
Shanghai received the excellent custom broker award
for 2018 from SCBA. Mainfreight Shanghai customs
broker team was set up just 4 years ago and this is
the 2nd year we won this award. We have four team
members in our Customs department led by
Apple Zhu to keep providing great service to seafreight
export & import customer from both Mainfreight &
CaroTrans. With this award, we can keep customs
inspections to a minimum because of our superb
record is recognized by Custom. In the past year,
our customs team successfully helped the sales
team develop F&B imports.
A word from Shanghai
Seafreight team
Over the last six months, our team has kept solid
performance with sustained increase. Integration
with the team structure, including the implementation
“Promote from within”, has greatly inspired the team.
We are also very proactive in market activities, such as
the new vessel launching ceremony hosted by shipping
lines, the welcome ceremony of the New Zealand team
in the Men’s Basketball World Cup and so on. It’s always
a great opportunity to show our team to the outside.
We will maintain a high level of enthusiasm to achieve
more success in Mainfreight family.
L-R: Yuki Xu, Apple Zhu, Joan Ji, Eric Sun, Penny Tang
1st Row L-R: Enali Wu, Caroline Ding, Echo Mao, Wintour Yan
2nd Row L-R: Terry Jiang, Zoey Zhou, Kimi Zhang, Leo Cai, Anny Liu,
Joanna Fan, Lydia Jin, Mary Jiang, Tom Liu, Onew Zhang
3rd Row L-R: Andy Liu, Eddy Yao, Vincent Zou
MAINFREIGHT TEAM REVIEW // DECEMBER 2019 47

Shanghai to Sydney Air Consol Product
In order to improve the competitive edge and variety of our products, we
launched a weekly air consol service from Shanghai to Sydney in June 2019.
This service is guaranteed with the annual fixed rate and allotment with
Saturday departure from Shanghai and Sunday arrival to Sydney. The launch of
this reliable service will definitely benefit our valued customers. We are always
on the way to explore different attractive products and show our strong ability.
If you want to know more about this service, please contact our Shanghai team.
2019 Keqiao Int’l Textile Expo (Autumn) – Mainfreight Ningbo Team
Golden Autumn is coming! Our
Ningbo sales team keep going out to
find more business opportunity, to
attend the specific vertical – textile/
garment/fashion in Shaoxing of
Zhejiang Province.
Keqiao of Shaoxing county has the
largest textile center in Asia - China
Textile City. There are nearly 10,000
textile manufacturing enterprises and
nearly 5,500 resident overseas
purchasers. It’s on the south bank of
Hangzhou Bay, is located in the
“South Golden Wing” of Yangtze River
Delta which is the thickest populated
area with the fastest development and
strongest social purchasing power in
China. It is only 20km away from
Hangzhou Xiaoshan International
Airport, 230km away from Shanghai
Pudong International Airport, and
150km away from Ningbo Port. It’s
good for our sales team to develop
both airfreight and ocean freight from
that area.
Efforts = Achievements = Rex Gao – contributed by Vicki Zhao
We’d like to share an amazing case with
you, demonstrating how big effort is
proportional to success.
At 17:57 of 2 Aug (Friday), 2019, after
we have been duty off for the weekend,
Rex Gao, Mainfreight Qingdao Air
Customer Service, received an email
from the Houston, US branch advising
28-ton cargo was demanding to be
shipped by air at once. Under a
situation where all airlines were off duty,
Rex took only four hours to send out
full costs and solutions. But there were
some changes and questions from the
consignee, Rex afforded professional
services with full patience attending to
the consignee’s variable requests. Calls
with Houston team members Mariana
Obeso and Blanca Holliday, 27 emails
in & out between CN and US since the
evening of Friday until the early
morning of Saturday. Rex also made
lots of phone calls with Shipper, Peter
Koo (Asia RST), Kelvin and Frank
(Shanghai Mainfreight), local agents.
Rex stayed up the whole night
providing different solutions and quick
feedback to the US team to talk with
consignee. Finally, we got a
confirmation on the morning of
Saturday, we gain this big and urgent
business.
We picked up the cargo with
28,276KGS / 118.403CBM on
Saturday once we got confirmation,
palleted at soon as possible, and then
sent it to Shanghai overnight. All cargo
aired from Shanghai in the following
4 days with all team's efforts.
This is a wonderful example of
teamwork! Thanks for all!
We believe that Mainfreight will be
stronger and stronger since we have
such an amazing team and we have so
many smart & professional team
members! Their attitude and contribution
to business encourage us to go on
together!
48 MAINFREIGHT TEAM REVIEW // DECEMBER 2019

Team building of
Mainfreight Tianjin
& Beijing
Our Tianjin & Beijing China teams
spent time together for an Inner
Mongolia horse riding tour last month.
With limited horseback riding
experience, it was very exciting to try
new outdoor activities as a team and
gather around a campfire afterwards
L-R: Jason Jiang, Sage Chang, Wendy Tian, Jade Sun, William Wei, Catherine Xie, Carol Chen,
Tracy Xu, Zoom Sun, Abby Liu, David Hu, Jenny Niu
Update –
Mainline Singapore
Our new Branch Manager, Doreen Ng,
is on board in Singapore. Doreen
started her career in sales &
marketing before moving to groupage
consolidations, key account
management, customer service,
operations for air & ocean, regional
ocean procurements, and ocean
development. In addition to all that,
she is also very experienced with
Cargowise.
She passionately pursues
excellence in her work and enjoys
being presented with challenging
opportunities. She hopes to
continue growing and learning in
her career and to is looking forward
to contributing to the big family of
Mainfreight.
Introducing the brand new team in
Singapore. Every one of them comes
from a different background, but all
believe that trust, teamwork,
communication and respect are the
keys to effective working relationships.
We have similar goal – to make
Singapore branch successful.
The Singapore team is ready to
handle all kind of shipments as we
strive for operational excellence.
The Singapore team has started to
handle fast-moving consumer goods
which import regularly from China to
Singapore and recently we were also
given new lanes to ship.
Besides handling shipments in & out
of Singapore, we also handle in and
out to Batam.
As many do not know, Batam is the
largest city in the province of Riau
Islands, Indonesia. There are daily
feeder services ex Singapore to
Batam and vice versa, and Ronn Sng,
our Business Development Manager,
specialises in project cargoes and
ship spares cargo movement to and
from Batam. So any enquiries,
Mainline Singapore will be here to
help you.
The Singapore team hopes to also
attract perishables importers &
exporters and we are working closely
with our partners to create competitive
rates to offer. We are also targeting on
building our own FAK boxes out of
Singapore to Southeast Asia, we have
started to analyse our existing
transhipment loads and are also
working with our sales team to sell
competitively to make this happen.
Front L-R: Renee Tan, Elaine Chan, Rita Hasani, Doreen Ng, Jennifer Kong, Sunny Tay Back
L-R: Ken Cheng, Adrian He, Kelly Chua , Derrick Low, Alvin Lim, Jason Chua, Ronn Sng
Our team enjoyed giving away mooncakes
to our customers during the Mooncake
Festival in September 2019.
We have purposely chosen Blue Mooncake
box because it is our Mainfreight colour.
MAINFREIGHT TEAM REVIEW // DECEMBER 2019 49

A Charity Event for
Mainfreight Thailand
Mainfreight Thailand organized a
charity event at the Mercy Center in
Khlong Toei community on 7
September 2019. We would like to
give something in return to the
community.
Mercy Centre is a shelter for street
kids, five orphanages, a hospice, a
home for mothers and children with
HIV/AIDS, a 400-pupil kindergarten,
a community meeting place, and a
serene haven in the slums with small
gardens and playgrounds. Originally
built on a former Buddhist Temple site
on port authority property, Mercy
Centre has stood in some shape for
nearly 40 years. In 2000, it was rebuilt
through a generous gift to
accommodate our expanding services
to orphans, street children, and
children with HIV/AIDS.
On that day, we prepared noodles,
fruits, desserts and beverage to serve
children and also donated to Mercy
Centre. Apart from that, children have
their own band to make some fun
when there are any visitor and of
course, our team joined them. Some
of our team brought used clothes,
books and toys for the children too.
Front L-R: Nawarat Chalitapanukul, Pattamanun Anuchitnanon, Napassorn Mamaethong,
Narirat Koksanthia
Middle L-R: Jinjuta Woranit, Jinatta Moomboon, Saowanee Chaiparinya, Patcharin Jakarathorn,
Peeyaporn Puangkheaw, Pathumporn Klinkaewpa, Suttapa Rojanaporn, Virongrong Sangkaew,
Chatchawan Channim, Sukanya Boonrueng, Salintip Lakananuwat, Krissana Sangpao,
Jidapa Saeyab
Back L-R: Narong Sae-Iew, Kasidit Sarapanwong, Withanya Ceetantivech, Sommai Trakarnrung,
Wiwat Chamniankool
CaroTrans Greater China – Elton Poon
Our greatest challenge is growing good people fast
enough, to nurture more people, simply to keep up with
growth. Experience, knowledge, and opportunity will not
arrive at one’s feet, every inspired person must be hungry
to hunt it out, and rewards often follow.
If we all take responsibility for delighting our customers as
a team, our sales, customer service, operation people make
sure to handled quickly and professionally for a job well
done, no competitor, no matter how big, or rich, has a
chance against us.
A new direct service from Hong Kong to Vancouver in
Canada and Ho Chi Minh & Haiphong in Vietnam has
launched in the market.
Things to do better:
•
The only way to keep ahead of our competitors is by the
superior performance of our people.
•
Make it your business to make sure we give a great
service to the customers, do something exceptional for
one of them.
•
Communication and teamwork are key to our success.
•
Change something for the better every day. Make it a
goal, no matter how small or how big, and get everyone
participating. A lot of small rocks quickly builds a
mountain.
Asia Solution team –
Target and Regional training
To support our commercial activities and business
development better, technology solution selling is getting
more important now in Asia. The key purpose is to align
business needs and system capability. In addition, we target
to train up our team to be able to sell a comprehensive
supply chain solution to customers.
The November training focused on Power BI usage,
technology selling skills and showcasing Mainfreight, and
proved to be a good chance for us to gather our key team
members from branches to talk through our suggestions
and obstacles together.
50 MAINFREIGHT TEAM REVIEW // DECEMBER 2019