MCK: Operational Update – 12 August 2020

MILLENNIUM & COPTHORNE HOTELS NEW ZEALAND LIMITED
OPERATIONAL UPDATE – 12 AUGUST 2020


Millennium & Copthorne Hotels New Zealand Limited (MCK) advises that following on from the New
Zealand Government’s announcement as to community transmission of COVID-19 yesterday evening:


--Its Government Managed Isolation Hotels, being Grand Millennium Auckland and M Social Auckland
will continue operations as they are both essential service properties;


--In line with the Alert Level 3 restrictions that were announced, Copthorne Hotel Auckland City will
close at midday today;


--All of MCK’s other hotels in New Zealand will be implementing Alert Level 2 protocols immediately
which include social distancing within public areas, appropriate spacing in bar and restaurant areas,
guests to be seated with a single server and contact tracing measures put in place. Hotel staff will
continue to be provided with PPE such as masks;


--MCK’s hotels outside the Auckland area which reopened at Alert Level 1 will remain open for
business under Alert Level 2 restrictions but the situation will be reviewed as new information from the
Government is released;


--MCK has been receiving cancellations for bookings since the announcement and will provide
refunds to customers for stays over the next few days which have had to be cancelled as a result of
the Government’s announcement. The impact on MCK’s revenues is still to be determined;


-- All corporate office staff have been instructed to work from home until further notice.


ENDS

Issued by Millennium & Copthorne Hotels New Zealand Limited