Mainfreight – Team Newsletter December 2020

MAINFREIGHT TEAM REVIEW
NEWSLETTER DECEMBER 2020

A Word from Don
W
elcome to the end of
year edition of our Team
Newsletter, produced for
our people and shareholders, but often
sought out by our customers and the
share market analyst community.
It would be very easy to focus our
conversation here on the ongoing
effects that the Covid19 pandemic has
had on our world. Rather than doing
so, our people have delivered inspiring
commentary, stories and photographs
of life within Mainfreight. Certainly we
have had some extraordinary
experiences linked to the pandemic,
but as is so typical of Mainfreight
people, we have taken the events in
our stride, adapted and are developing
a stronger and better business
accordingly.
Should you wish for an example of
how the right culture and attitude will
deliver results, no matter the
environment, then look no further than
the pages within for inspiration.
We released our half-year results in
November, recording an increase in
sales revenues of 7% to $1.6 billion,
and a net profit increase of 23% to
$102 million. A healthy performance
and delivered under exceptional
circumstances; a credit to every single
member of the Mainfreight family.
Thank you.
While it is satisfying to look back on
this set of financial results, it is what is
in front of us that counts. Currently
the world’s supply chains are
congested. Shipping lines and air
lines alike are unable to provide
sufficient space, on time, to satisfy
consumer demand. Combine this with
manufacturing delays, port congestion,
and the build-up prior to Christmas,
and we have an unparalleled peak
season upon us.
In every region, every branch, our
people are working hard to satisfy our
customers’ expectations. We all need
to provide consistently clear and
honest communication with our
customers, delivering with our usual
quality, but not overpromising when
deadlines are unable to be met. Our
network functions better than most,
our people are passionate and
hard-working. We are well-positioned
to deliver, but there are limits to supply
chain capacity – it is finite.
These pictures show 40’ shipping
containers being positioned inside an
Antonov cargo plane; no better
illustration of the desperate measures
being taken by some to get product to
market in this current environment!
Kevin Drinkwater, our Global IT
Manager, has chosen to retire come
year end, after 34 years with us.
Kevin has held a number of roles both
in New Zealand and the United States.
For the past 19 years he has overseen
IT right across the network. He has
led the development of our strategic
IT initiatives, and has established a
wonderful team of people to continue
on with the development of our high
quality IT infrastructure, systems and
software.
We thank Kevin very much for all he
has accomplished for us and wish him,
Sandra and family great happiness for
the future.
In closing, from the relatively privileged
Covid-free environment that we find
ourselves in, here in New Zealand, our
thoughts are with our people in less
privileged countries, who remain
committed to Mainfreight and our
customers, all working in extremely
tough and challenging conditions, as
they navigate the restrictions and
issues the pandemic has thrown at us.
To all of our team, thank you for your
efforts. We remain a very special
company because of who you are.
Take time to enjoy the festivities and
the holiday season. Spend time with
your family and friends and get some
much-needed rest and relaxation
where possible.
Ka kite ano
Magazine Directory
Australia ....................3
New Zealand ...............19
Europe .....................32
Asia .........................43
Americas ...................49
Technology .................57
Training & Development ...62
Bereavements ..............66
Service Achievements .....68
Long Service Legends ......69
Photoboard ............... 71
Feedback ...................73
Cover: Christmas illustration by Idris Sio, aged 6, son of Tiffany Sio, Mainfreight Auckland Wharf

Mainfreight Australia – Rodd Morgan
T
eam
No doubt this has been one of
the more unusual years that
most people around the world have
experienced in a long time. We are
proud that our business performance
through this period has been strong,
which is testament to the talent and
toughness of our people who have
stepped up wonderfully well – no
surprise there ...
Once again, our leadership and
network strategy has served us well.
Our 58 branch managers are the
“helmsmen” of the business.
They make decisions all day, every
day about the things that matter in
terms of moving freight: great quality,
profitability, growth and the
presentation of our business.
They are each fully responsible for the
success or otherwise of their branch.
This accountability means there is
nowhere to hide if performance is
poor and allows us to correct issues
quickly. In times of crisis, we are able
to execute decisions immediately all
over the country and those decisions
are implemented with the nuances
that a particular region might require.
This sort of clarity is the opposite of
what we have seen when the pressure
came on from some of our state
governments recently (i.e. Victoria).
They have provided appalling
leadership with staggering displays
of hypocrisy, unaccountability, hubris
and a breathtaking lack of honesty or
regard for the small to medium
businesses that underpin our
economy. Despite this malfeasance,
our Victorian branches and the
Australian economy in general are
showing remarkable resilience.
Our good performance has allowed us
to again get cracking on growing our
network, with three branches opening
this year and another six opening next
year. Network expansion is so
important for us, as it allows us to
control quality and accelerates our
growth as we win customers in the
new regions we occupy, that we
otherwise would not have.
Legends
We are delighted to advise that two genuine Mainfreight legends celebrated 40 years with the business this year –
Bryan Curtis (BJ) on 6 September and Mike Reid on 15 November. Both have made enormous personal sacrifices for the
business over the years and have been outstanding contributors to the growth and success of the business and also in
helping develop then protecting and nurturing our culture. They are each unique characters and are greatly appreciated
across the Mainfreight world. Well done boys.
AUSTRALIAAUSTRALIA
Bryan Curtis (BJ) 40-year anniversary
Our Ready Fire Aim book introduces
BJ as a 17-year-old pitching up at
Mainfreight’s door hoping for a top
job, and consequently being put on
the loading floor for five years.
These words quickly summarise BJ:
1/ Ambition and 2/ Patience, both of
which are still very apparent today.
The ambition is especially apparent
but is always ambition for the
Business. In the years to come BJ
would demonstrate a “ready fire aim”
mentality second to none, as he proved
to be capable of discharging multiple
barrels with rather a quick draw! It’s a
mindset that has allowed him to get
quite a bit done over 40 years.
Following his position on the floor in
Auckland, BJ went on the road selling.
Early in the 1990’s BJ would arrive
in Melbourne via Sydney to open our
first Melbourne Transport Operation in
Footscray. A noisy old Kenworth
forced Mainfreight out of Footscray
and into North Melbourne, who were
a bit more tolerant of BJ and his noisy
team. Heading back to NZ in 1997,
BJ performed stints in Daily Freight
MAINFREIGHT TEAM REVIEW // DECEMBER 2020 3

and Mainfreight Transport before
taking on the Owens General
Manager role in 2003, a role he would
hold for eight years.
2011 saw the return of BJ to
Australia to head up the Transport
Division as General Manager. Over
the best part of a decade since then,
it has appeared that he knew that the
only way to beat the passing of time is
to move faster than time itself.
Team – when do we need to start
this? BJ – last week. Always last
week. When the team thought he was
joking he wasn’t. Quickly
Chemcouriers popped up in all
capitals; Chems now a proud and
already mature and profitable business
unit in Australia. Metro and Owens
branches also became more mature
and more profitable. Owens eventually
to become a division in its own right to
be headed up by Mike Reid.
The main centre Transport branches
would grow and move into purpose-
built facilities and there would be an
expansion of the regional presence
giving Mainfreight more and more
control of its own destiny. You can
just feel that there is plenty more of
this story to come.
Congratulations BJ on your 40 years
and thank you for the lessons in what
can be achieved with passion and
acting with pace.
Special People – Mike Reid
On 15 November we celebrated Mike
Reid’s 40-year Mainfreight Legend
award. What an amazing milestone!
Mike’s Mainfreight journey started in
1980 when he was a storeman,
moving up through the ranks to be
promoted to Branch Manager of
Dunedin in 1998.
Deciding Dunedin was far too cold,
Mike moved to up north to manage
Mainfreight Christchurch, then on to
Wellington, before relocating with his
family to Sydney as Branch Manager
of our Prestons Transport branch in
2005. Mike’s awesome leadership
style and P&L successes again
became quickly apparent – the branch
became a transport powerhouse and
record profit holder.
Fast forward to 2020 and Mike is now
General Manager of Owens Transport
Australia. Under Mike’s strong
leadership and positive influence,
Owens is going from strength to
strength and the team feels very
fortunate to have him at the helm.
Congratulations Mike, on your 40th
Mainfreight anniversary! Well done
and all the best for the years to come.
Five Things to Do Better in 2021
1. Be good enough to take full
responsibility if you have made a
mistake. Only then can you expect
to improve performance and not
repeat your errors.
2. Guard against hypocrisy.
Hypocritical people are to be
avoided.
3. Nothing is as bad as it seems or as
good as it seems. Try to maintain
a calm perspective when either
tough times or great times are
allegedly upon us.
4. Be more involved in sales-
generating activities, irrespective
of your role.
5. Keep pursuing great presentation.
The highest standards of
presentation will always be our
best asset. This includes vehicles,
buildings and, most importantly,
ourselves.
This year we are particularly grateful
to our people for the extraordinary
efforts you have put in during very
uncertain times, particularly in
Victoria through the 114-day stage 4
lockdown. We are very appreciative.
Looking ahead, thanks to those team
members that will be working through
the Christmas and New Year period.
For those taking a break, please enjoy
yourself and hopefully you are able to
spend time with your families.
Enjoy your hams and enjoy looking through the following pages of our Christmas update!
Have a great and merry Christmas
4 MAINFREIGHT TEAM REVIEW // DECEMBER 2020

Australia Transport – Bryan Curtis
We are pleased with our performance
over the first six months of the
financial year. This result was only
achieved through the efforts of the
team across the country and is one
that we should all be proud of.
A special mention to our Regional
Branches, who continue to innovate
and provide our regional customers
with a service that they have not been
able to receive previously.
Following is the first Claims
Performance statistics summary for
Transport Australia, which compares
the performance of each branch in
both inwards and outwards claims per
100 consignments moved. We will
now table these twice a year.
Ballarat Branch – snow in Ballarat in September
Claims Performance
Outward Consignments Per ClaimInwards Consignments Per Claim
Branch
To Sep
2020
To Mar
2020
To Sep
2019Branch
To Sep
2020
To Mar
2020
To Sep
2019
CCA PRESTONS133791943322014MFT CANBERRA2572552485824
MFT ADELAIDE688052383655CCA CLAYTON12008124138086
CCA BRISBANE67471495511430MFT BALLARAT9732163127815
MFT NARANGBA582420541561MFT GOLD COAST887528291705
MFT NEWCASTLE454449035378CCA BRISBANE8073918244672
MFT BENDIGO402726135181MFT BRISBANE793449824759
MFT ALBURY39156930857MFT NARANGBA775044684892
MFT TOOWOOMBA289042261924MFT ALBURY59205122
10132
MFT GEELONG251814465736MFT BENDIGO5773193529504
MFT GOLD COAST237723401756MFT NEWCASTLE543857757604
TOTAL COMPANY236724312491MFT PERTH509354975702
MFT TOWNSVILLE2314926
910
CCA PRESTONS50091015711725
MFT BALLARAT223221844673MFT CLAYTON476537193942
MFT PERTH222719092468MFT TOOWOOMBA392194889186
CCA CLAYTON205428114032TOTAL COMPANY386236943867
MFT CANBERRA192728383351MFT EPPING366121947815
MFT BRISBANE184512901798MFT ADELAIDE250336073970
MFT PRESTONS178722453187MFT TOWNSVILLE229314611062
MFT CLAYTON159526732816MFT GEELONG163772765610
MFT EPPING12758443894MFT PRESTONS157528093387
If your branch is below the Total Company number, then you are below average.
Make sure you and your team members work hard this year to be above this line.
MAINFREIGHT TEAM REVIEW // DECEMBER 2020 5

Our second Sydney Transport depot at
Erskine Park commenced operations
on 1 September and Tamworth,
New South Wales, commenced on
26 October. Congratulations to both
teams, we look forward to the
efficiencies and improved service you
will provide our customers.
Positive Action Team meetings have
been part of the way we do things
around here for a long time. These
meetings are an ideal platform to
allow our team to come up with
innovative ways to do things better.
Recent examples are the printing of
two labels for each item of freight and
the inclusion of the receiving site on
the label. Both initiatives are making
a real difference for our Operations
team and Owner Drivers.
At the Branch Managers meeting in
February, the Transport Branch
Managers decided to write about
Mainfreight’s Three Pillars and what
these meant to them. From that,
Greg Delautour and Cindy Page who
came up with the initial idea,
coordinated each Manager’s
contribution into a book entitled
“Make It So”. It is a great read and
we encourage you to ask your Branch
Manager for a copy.
We received a Pickle Award
nomination from a customer for our
Owner Driver Van Le, Sydney Metro,
who provides a special service to
customers. The nomination that is
included below explains the next level
of service that Van provides. Thank
you Van.
A special thank you also to our
Victorian team members who have
gone through tough times over the
last months under various Covid-19
lockdowns. Being limited to one hour
outdoors and not being able to see
family and friends outside of a
five-kilometre radius was challenging
whilst the rest of the country lived an
almost normal life.
Best wishes to all our team members, and to your families who we know have also made
sacrifices and provided support, which allows us to do what we need to do. Where
possible, take time to relax over the holiday period – and from our team, to the global
Mainfreight team – season’s greetings and best wishes for a great 2021!
Van Lee – OD Sydney Metro – Pickle Nomination
I would like to nominate Van Le
(Owner Driver for Metro Sydney) on
behalf of one our customers, Moët
Hennessy for the Pickle Award.
Approximately 18 months ago Moët
Hennessy came to Mainfreight
expressing a need to have a dedicated
vehicle to service their “High Net-
Worth Individuals”. In true Mainfreight
style we said YES. But then we had
to find the perfect driver to fit the
mould.
This is where Van Le comes in; many
Mainfreight years’ experience in being
an Owner Driver, then taking on the
Transport Manager role for Prestons,
Sydney branch, and then back to
driving. He was our guy.
We put the concept to Van. Told him
he had to buy the top of the range
Mercedes Benz van. Within a week,
the Merc was here, all painted up in
Dom Perignon livery, Van had his Moët
uniform on, white gloves sorted and
was ready to go. Van was soon being
stopped in the street by people
wanting a photo with Van and his van,
and pretty soon the Moët sales team
were fighting to use the “DP Van” for
a special delivery to a special
customer.
Things to do Better
None of this is new and it is
important that we remind ourselves
again:
1. Continue to use Positive Action
Team meetings to solve issues
and to innovate.
2. It’s all about the small stuff –
answering the phone within
three rings, and with a smile.
3. Be generous of spirit.
4. Don’t beat up on your brothers
and sisters.
5. Do it better today than we did it
yesterday.
Erskine Park – first day of operations
6 MAINFREIGHT TEAM REVIEW // DECEMBER 2020

Van has taken the “white glove service”
very seriously. We have had multiple
compliments on his kindness and
always going above and beyond, for
both Moët and the end customer.
A few examples:
•
When Covid-19 hit, Moët was
thinking of doing an at home cocktail
delivery service. Van went out and
did his RSA (Responsible Service of
Alcohol) without being asked and
casually just sent his new certificate
off to Craig and the team saying he
was ready for anything.
•
Black velvet and LED lights installed
in the van for that “extra special
touch”.
•
If deliveries are slow within Moët, he
will put on his blues and head over to
the Metro loading area and help
allocate the other deliveries going
out.
•
More recently, Moët has been selling
bespoke engraved bottles of
Belvedere Vodka and Van has been
collecting the finished product from
the engravers. This particular day he
was given a “naked” bottle (not gift
boxed) Van off his own back decided
to drive to the nearest news agency
and buy a couple of gift bags to
ensure the final mile delivery was
done in true luxury style.
He has built many strong internal
relationships within the Moët team.
Even people in France are talking
about Van!
Mr Van Le, is definitely deserving of
this nomination as he continues to go
from strength to strength and is even
changing the way Moët Hennessy
does things within their business, they
are coming up with new ideas off the
back of what Van is doing every day.
Below is an email sent from Patrick
Callanan, ANZ Supply Chain Director:
“ Dear Jody, with lots of positive
feedback from everyone in the
organization, the management team
would like to thank Van for the
outstanding performance with
deliveries in the DP Van. The
enthusiasm which Van brings is truly
exceptional. We are truly grateful and
would like to express our sincere
gratitude. The feedback has been so
good marketing have allocated budget
to re-skin and design some bespoke
DP lights for the van to level up the
wow factor. Keep up the great work
delivering our clients exceptional
delivery experiences! Sincerely Pat”.
Townsville Branch
Over the past few months the
Townsville team have been broadening
their horizons and working with local
farmers to supply fresh produce to the
southern states. In the initial
movement we transported 68 tonnes
of potatoes from Mareeba to Sydney
and Melbourne. In addition to the
potatoes, we have since started
moving pumpkins from the Tablelands
to Melbourne, Sydney, and Brisbane
as well as bamboo trees/live plants.
Inspired by our recent movements our
Sales team has continued to target
our thriving agricultural sector for
fresh opportunities, although perhaps
they took the term fresh too literally
with our next movement being 22
tonne of live fish from Cairns to the
Sunshine Coast which was an exciting
challenge.
The fish had to be sedated to travel,
which the driver was not aware of and
when he arrived at the delivery point
and checked on the fish they were all
floating on their side!
The driver thought he had turned
them into fresh sashimi until the
receiver informed him they were
sedated, and with a bit of warm water
added to bins the fish flipped back
upright and started swimming again.
The receiver found this quite funny,
the driver not so much.
Mainfreight signage at the NZ Warriors home
games on the Central Coast NSW
Mainfreight Erskine Park (Sydney) Team
From left to right. Front: Mustafa Samadi, Jackson Bartlett, Samuel Jenkins, Jonathan Lualhati
Middle 1: Nicola Thompson, Lisa Profilio, Natalie James, Mathew Edwards, Adam Robey
Middle 2: Stanley Vaka, Bianca Kraljevic, Sara Batchelor, Laura Blazic, Loseli Manu
Back: Nathan Emms, Reegan Batchelor, Liam Thompson
“Fish and Chips – with pumpkin”
MAINFREIGHT TEAM REVIEW // DECEMBER 2020 7

FTL – New addition to the FTL Fleet – FTL01
Welcome Sarvjot Singh (AV Earthmoving). The first of many new and refurbished units in the Mainfreight livery for FTL.
Australia Warehousing – Simon Hart
W
hilst pulling together the Warehousing team’s
end-of-year newsletter, it is evident that despite
the challenging year our culture has never been
stronger.
This contribution is a little bit different with its emphasis on
continuous improvement. Our teams have had to quickly
adapt to widespread changes to the economy, customers
and their personal/work lives. To stay strong, we have had
to work hard to become lean, whilst still delivering a quality
service for the customer.
Thank you to the team for the energy and effort that you
have invested in our business over this time. You have
ensured that collectively we are in a great position as we
head into our peak period. A special thanks to the
Victorian team who were restricted by the state
government to 66% of our team onsite at any one time.
Everyone was fantastic as we had to quickly juggle shifts
and people with only 48 hours’ notice.
We need to remember that it is equally important to take
time to recharge the batteries over the Christmas period.
Please make sure that you lock in time to spend with
friends and family.
A couple of quick-fire special mentions. We started
Mainfreight Mobile Sydney (container devanning) in August.
It got off to a bit of a rocky start when the screen printer
misinterpreted the instructions!
Our younger team members have approached the VIC lock
down in many very different ways. The picture here is of
Jason Thea and Hamish Bradley having a quiet dinner
party at home (don’t ask any questions) ... I would also like
to congratulate Hamish for taking on the Branch Manager
role for Mainfreight Mobile Melbourne from November.
That’s “M-O-B-I-L-E” – not the mobile number, mate!
L to R: Jason Thea and Hamish Bradley
8 MAINFREIGHT TEAM REVIEW // DECEMBER 2020

Queenslanders are a different bunch.
(I mean that in a nice way. Too much
sunshine and humidity I think).
The state is locked down tighter than
Goulburn super max prison. There is
no virus up there and this is the kind
of face masks they are getting around
in (I am using this one photo as
confirmation bias). I gave it a go and
discovered the team found it difficult
reading my emotions!
All the best for the New Year
and please have a safe and
enjoyable Christmas with
family and friends.
James Robertson, Brisbane Perishables & Simon Hart, Melbourne Warehousing
Larapinta putting a new spin on masks – L-R, starting from the back: Liam Fraser, Kale Christison, Shelby Moselen, Jacob Fioriti, Jackson Matkovic,
Daniel Mullins, Nicholas Gardner, Alastair Afele, Brandon McCorkindale, Gordon Hay, Michael Walker, Alexander Odri, Paul Fraser, Tyler Little,
Barry Keleher, Sian Gaebler, Josephine Ah-Ching, Bianca Reck, Tara Carnegie, Jessa Pinili, Christine Meekings, Nikki Hemmings, Kym Ly,
Jenny Colditz, Eric Taylor, Tracey Redman, Jason Moroney.
Things to do better today:
1. Think Global, Act Local: We must always be cognisant of fact that all
customers are important, regardless of size. The service we provide
must be equally great across all profiles. We are becoming more and
more connected in terms of shared customers, and it is our performance
that supports new business in other countries.
2. Presentation: Our image is everything. If we look tidy, we play tidy,
meaning our quality is better.
3. Training & Development: Training must not stop even with restrictions.
We need to adapt and find new and different ways to develop our team.
4. Use what we have got: Often the solution to the challenges we face is
right in front of us. We need to use the resources that we have,
particularly in MIMS to extract their full potential. It comes back to
training our team, asking questions and learning from our mistakes.
MAINFREIGHT TEAM REVIEW // DECEMBER 2020 9

Continuous Improvement: Brisbane
Looking for ways to increase
productivity and reduce costs
sometimes only takes a light bulb
moment and a PAT meeting. The
problem; how we are storing, picking
and packing small items for a specific
customer. The solution: a bespoke
shelving and storage bin system
coupled with voice picking. This is
another great example of a simple
solution initiated by the team through
our Positive Action Team meetings.
This project is still underway – watch
this space or should we say the
shelving space...
Business Improvement Projects 2020 – Gerald Randle, Warehousing Perth
This year for the Business
Improvement Projects in Australia,
26 teams entered from across the
country. Teams, from each branch
across all brands, had to come up with
an idea relating to “improving
operational efficiency” within
Mainfreight. Teams were given a few
months to work on their ideas, which
would be presented regionally to the
Branch Managers – similar to the TV
Show “Shark Tank”. A winner from
each state was selected and given
the exciting opportunity to pitch their
business improvement ideas to
Rodd Morgan & the Australian
General Managers.
For this year’s Business Improvement
Projects, Taras Melsom, Alex Borovik
& myself came up with the idea of
digitalising our current damage
reporting process! Currently in
Warehousing, damage reports are
filled out manually with pen and paper.
Our idea was to implement the
damage reporting process onto our
RF scanners and utilise the camera
capabilities to capture images of the
damaged goods. This idea focused on
the potential for damage reports to be
created instantaneously –
substantially trimming down the time
it takes to complete a damage report
– massive time/cost savings & quite a
few trees saved. Special thanks to
Hamish Bradley (Warehousing, VIC)
& Jason Moroney (MIMs Australia) for
support/input on our project!
After being selected as the winning
team for Western Australia/South
Australia, we got the chance to
represent WA against the finalists
from the other states and pitch our
Business Improvement Idea to the
Australian General Managers. Taras,
Before: Jacob Fioriti picking from the current The proposed new storage spaces.
Radius Drive Team Lunch. L-R: Simon Wishart, Harry Winterbourne,
Jason Moroney, Matthew Little, Stephanie Goldsack, Brandii Webster,
Damon Taylor Grainger, Alex Finlay, Olamaene Tago and Charlie McDermott
Larapinta: Christine Meekings, full-time team member
and part-time landscape gardener
L-R: Alex Borovic, Gerald Randal, Taras Melsom
10 MAINFREIGHT TEAM REVIEW // DECEMBER 2020

Alex and myself were lucky enough
to be selected as the national winners
for 2020. Overall, it was a great
experience for us all to present to
Mainfreight Australia’s leaders and
improve our public speaking/
presentation skills!
The fun didn’t stop there this year.
Since our idea is MIM’s/Warehousing
focused, Simon Hart (Australian
General Manager for Warehousing)
saw the potential benefit our idea
could have in Warehousing outside of
Australia as well. Simon put together
an exciting opportunity for our team
and Queensland’s finalists (Bianca
Reck, Sian Gaebler, Nikki Hemmings)
to present our ideas to Mainfreight’s
Warehousing leaders from
New Zealand & The Americas. It was
an awesome opportunity for us to
pitch our idea on an international
scale and to discuss the potential of
our ideas benefiting Mainfreight’s
operations across the globe.
Overall, a big thank you to everyone
involved with the projects and to
Simon for organising the follow up
presentation – it really allowed us to
further develop our presentation skills
and was a rare & exciting opportunity
for us to be able to pitch our idea to
team members from all over the world!
Highly recommend getting involved
for the 2021 projects, it is open to all
team members!
Continuous Improvement: Melbourne
MERA – Mainfreight Emergency Response Application
This year the Noble Park / Dexter
Drive team won the state Continuous
Improvement Project Competition in
Victoria and came second, when
presenting their idea to the General
Managers in the finals!
The Idea we presented was to create
an application available on all
Mainfreight Devices, from PC’s and
Laptops to Mobile Phones and CT-60
scanners, which would allow team
members to activate emergency
response alarms from any location
within the warehouse. We called this
application MERA – Mainfreight
Emergency Response Application.
The goal would be to increase safety
and efficiency in emergency situations
by eliminating the time taken to locate
evacuation buttons in the case of an
emergency and also to give all team
members clear and concise
information and instructions on how to
proceed in the emergency.
Our team are very proud of achieving
second place and excited to continue
developing MERA for potential
implementation in the future.
Continuous Improvement: Sydney
VLM & Putwall
A vertical lift module (VLM) is a
vertical storage medium consisting of
a number of vertical trays controlled
by one robotic lift that uses the
methodology of delivering ‘goods to
person’, which reduces travel time and
helps optimise the picking process,
but that’s not all, the key feature of a
VLM is its modular design that is fully
customisable allowing the height, and
L-R: Dean Sinnbeck, Campbell Barclay, Sengly Tann
Laser point on the left, Put to Light on the right
MAINFREIGHT TEAM REVIEW // DECEMBER 2020 11

configuration to be easily changed by
adding or removing trays to maximise
storage density.
The VLM is also equipped with
multiple access opening, allowing
users to operate in a single zone and
maximise productivity. For example,
a user can complete a pick task from
one opening and at the same time
another user can complete a
replenishment task from the second
opening.
There is a laser pointer and Put to
Light (PTL) system integrated into the
machine, the light pointer is a laser
light guiding system that identifies a
location within a tray for the user to
pick from or replenish to, and the PTL
system enables users to combine
multiple orders into a single pick task,
and once the product and quantity is
picked, the user is shown the
allocated quantity per product to each
bin and the user confirms placement
by pressing a button.
Australia Air & Ocean – Grant Draper
T
eam
There have been some great
opportunities and challenges
over the last 6 months, giving us the
chance to show what special things we
can do for our customers. The world
has just seen unprecedented sea
freight space shortages and this has
caused high demand for the container
spaces that are on the ships, and has
also pushed freight spot prices sky
high. The absence of passenger
aircraft around the world has had the
same effect on airfreight rates.
Our Air & Ocean team across the
country has worked miracles (and
long hours into the night) to get our
customers’ freight booked on ships
and planes in the best way to meet
deadlines and logistics needs.
Even the simple things like getting sea
freight containers to put freight into
and returning the empty ones has
been a trial for all involved in
international freight this year. But
together with our buddies in Owens
Wharf Transport we have made things
work and found solutions in this
unusual time.
Thanks team, we really appreciate
what you have done over this
tough time (let alone the effect
Covid-19 has had on our
lives locally and globally).
The New Year is about to start and it’s
a great time to reset and refresh and
of course remind ourselves what we
are concentrating on and how we are
going to achieve our goals.
Merry Christmas team, enjoy your summer holidays and Happy New Year.
The big blue shiny machine is the VLM and the tote locations opposite to that is the Put Wall
Things to Action this Year:
•
Gain more Export business – Get
active in sales and provide the best
quality operations. Both the
airfreight and sea freight exports
feed freight into our global network
which will ensure best possible
service levels to our customers.
•
Develop LCL and General Airfreight
opportunities (both import and
export) which build our consolidation
shipments with Mainfreight all over
the globe, and enable our customers
to move their goods around the
world quickly and efficiently.
•
Provide help and support to
customers in regional areas of
Australia, enabling them to feed
their freight through our global
network. We will have our sales
team as close as possible to the
customer, so we understand their
needs and provide what they want.
•
We love what we do, be it imports
and exports, sea freight and
airfreight, customs clearance and
domestic transport. We want to
grow it all without limits and the
items above are just the areas we
have been slow to grow in the past
and now need more attention from
us all.
12 MAINFREIGHT TEAM REVIEW // DECEMBER 2020

New Sales get the Gong
– Dave Coughlin,
Air & Ocean Melbourne
A new arrival for the Air & Ocean Sea
Freight and CaroTrans Teams in
Melbourne – our new, authentic Gong.
2:30pm is Gong time here in the
Branch. Any sales gain that has been
closed in the last 24 hours is in the
running to be celebrated – with the
Team member with the highest value
close earning the honour of
hammering the Gong that day. That
Team member can also gift that
opportunity to another in the Team,
who has helped in the Sales process,
onboarding etc.
Come 2:30pm each day, the Team
eagerly awaits the crash of the Gong
echoing through the Branch and if we
hear silence, we all know we have
more to do. By all means, telephone
us in the branch just before 2:30pm
Melbourne time, to say g’day and
hopefully hear the sound of another
successful sale – we’d love to hear
from you.
Dallas to Perth Charter a
Winner – James McCrone,
Air & Ocean Perth
The Perth Air & Ocean team moved
two full 747-Freighter charters at
maximum payload for a customer in
September. The 200T of cargo was
critical for ongoing manufacturing to
continue after Covid-19 and port
congestion disrupted the customer’s
supply chain.
From flight arrival to delivery, each
plane load was less than 12 hours,
utilising our Mainfreight Transport
Perth team for the domestic delivery.
This makes our third full charter for
2020, we are proud to be specialising
in providing successful solutions for
our customers.
L-R: Debra Carr, Travis Thorogood, Dave Coughlin
L-R: Joel Ward, Bronwyn Wassell, James McCrone
A Cool Way to Travel: Airfreight to the Middle East – Travis Dellar,
Airfreight Melbourne
Over the past 18 months, Springbank Street (Melbourne’s
Airfreight Branch) has built a considerable program of meat
exports. Exceeding 2,500 tonnes since its inception, 6 days
a week our dedicated storemen prepare multiple ULDs with
insulated cocoons, awaiting sunrise delivery of lamb and
beef from all across Victoria.
Once the trucks arrive, the team dress in their freshly
dry-cleaned blue coats and get to the physically demanding
job of transferring the carcasses from the chilled vehicle
straight into the ULDs. Right before dispatch to the airport
the dry ice is added, the cocoons closed, and the units
loaded onto a roller-bed truck. At the terminal they’ll most
often get loaded onto an Emirates plane, whose partnership
with Mainfreight has been fundamental to establishing this
program. Not 48 hours after docking at Mainfreight, the
Australian meat is available in Dubai, Qatar, etc.
MAINFREIGHT TEAM REVIEW // DECEMBER 2020 13

USA Sales Campaign, Not Fake News – Blake Kelly, Air & Ocean Sydney
On 31st August, the Sydney team
kicked off their very own fire drill
targeting the USA. This comes as a
strategic decision to not only focus on
developing our own consolidations but
to further entrench ourselves as a key
player within this trade market.
We commenced the campaign with
“4th of July (September)” Celebrations
which saw USA themed decorations
around the office, team costumes and
New York Style Pizza for the day to
get everyone into the spirit of things.
Hosting a best dressed competition,
our very own Warren ‘El Presidente’
Logan took out first prize with his
Donald Trump rendition.
Working closely with our key teams in
Los Angeles, Chicago and New York,
we will be hosting a competition
measured by the Cubic Meters traded
by customers and activity levels by the
Individual. The winning sales team
member’s prize to be determined.
Warren Logan ‘a.k.a. Donny’Back L-R: Kaiju Liu, Minh Ngo, Chris Yoon, Kayla Phuyal, Julia Glavincevski, Juan Diego Cabada
Middle L-R: Julie Ann Deang, Amber Bailey, Aidan Erlik, Bryant Tan, Warren Logan,
Natalie Nikolovski, Julie Costopoulos, Fidia Ghazi, Urvi Soni
Front L-R: Blake Kelly, Riwa Wiki
Double Trouble – Dave Coughlin, A&O Melbourne
In a rare double, our Air & Ocean Sea
Team in Melbourne are the proud
holders of both the Jane Smith Award
and the Stuart Simpson Award, both
prestigious Awards within Mainfreight
here in Australia.
Bronte Houston, the recipient of the
Jane Smith: “Receiving the Jane
Smith Award was a huge surprise!
Since starting as a graduate four
years ago I’ve met so many amazing
people within the Mainfreight family
who embody our culture and always
aim to bring the 3 Pillars to life. I feel
so honoured to have been selected
and want to thank everyone who has
helped and supported me on my
Mainfreight journey!”
James Ryan on receiving the Stuart
Simpson Award (National Sales
Award): “It is definitely a huge
privilege to be the recipient of the
Stuart Simpson Memorial award for
2020, especially given there are so
many talented Business Development
Executives in the Australian business.
The award could not be achieved
without the help of the wider
Mainfreight Team, who are the ones
that keep our customers trading by
giving them a better experience than
their previous provider and in making
my sales pitches a reality!
“Stuart was Regional Sales Manager
when I first started in sales at
Mainfreight Clayton in 2010. He was
incredibly helpful, welcoming and had
time for everyone. He had the ability
to build great rapport with customers
and was a fantastic mentor to all the
Salespeople within the business.”
L-R: James Ryan, Bronte Houston
14 MAINFREIGHT TEAM REVIEW // DECEMBER 2020

Office Olympics 2020 a
winner – Shawn Clark,
Air & Ocean Brisbane
The 22
nd
of June marked the
beginning of the first Mainfreight
Office Olympics – and what a success
it was! Amidst the current crisis, it
was a great way to divert attention
onto something fun and exciting,
giving back a sense of normality in
what has been a crazy few months.
The games began with an opening
ceremony in which we introduced all
of our teams and swore an oath to a
clean and fair event. The events this
year were Nerf Gun Archery, The
Coffee Cup Dash, Sticky Tape Hoopla,
Rubbish Bin Basketball, Paper Plane
Javelin, Paper Plate Discus and
Mental Gymnastics (charades) which
produced many laughs and good
entertainment and lastly, we had the
much-anticipated Doubles Table.
All in all, the games were a great
success to the point where we would
like to implement this on an annual
basis. There were many laughs, a
definite boost in office morale and a
great chance for those of us who do
not work closely together, to get to
know each other better.
USA Down Under:
Export Air Consolidation
SYD to LAX – Jenny Lee,
A&O National
SYD and LAX teams have done a
fantastic job of setting a consol up
from Sydney to Los Angeles starting
on 23
rd
October.
To start things off Sydney is being
used as the AU hub, and Los Angeles
the hub for distribution around the
USA. We will build our export
volumes to eventually service many
states in the USA with their own
direct consols.
We foresee growth to 2 PMCs next
month and many more in future.
Please support the program and
promote this together.
L-R: Antonio Agpalza, Anna Slater, Kathy Bailey
L-R: Mark Bugden, Jordan Andersen, Kathleen Hoglund, Matthew Canturi, Zara Harrison,
Sofia Rida, Mia Zhou, Sarah McMillan
Air & Ocean Takes on Canberra,
the Nation’s Capital – Warren Logan,
A&O Sydney
2020 has been a year in which we have all faced a variety
of new challenges, however August marked a very exciting
month for Air & Ocean Sydney. For a number of years now
it has been a firm objective for our branch to look beyond the
limits of metropolitan Sydney and to extend our regional
presence.
Lee Ford-Griffiths joins Air & Ocean following almost three
years of Mainfreight sales experience at Adelaide Transport.
After learning of Lee’s family planning a relocation to
Canberra and his strong desire to remain with the Mainfreight
group, the opportunity to place a permanent ‘blue-blooded’
Air & Ocean salesperson into this region was one too good not to pursue. We are now thrilled to have Canberra
and the surrounding regions covered from an Air & Ocean sales perspective with full-time ‘boots on the ground’ locally.
Lee Ford-Griffiths, Air & Ocean Canberra
MAINFREIGHT TEAM REVIEW // DECEMBER 2020 15

That’s a wrap! – Airfreight Brisbane
Our team at Perishable & Air in Brisbane are a little tight on space, so when it came time to install some white boards they
thought outside the box. Making use of their metal walls, the team installed whiteboard wraps instead and made use of all
available space.
L-R: Stephen Simpson, Tiarna Burns, Adam Downing, James Blok
Come Fly with Me – Jordan Andersen,
Airfreight Sydney
Mainfreight was invited out to the
Sydney International airport to be a
part of the IFAM (International Freight
Assistance Mechanism) documentary
for SBS following the supply chain
process of Australian goods being
farmed, fished and grown, through to
the end consumer. Mainfreight has
been heavily involved with this
Government-driven initiative with tuna
and other perishable exports.
I was invited to see the loading of JAL
Airways (Japan Airways) flight
destined for Narita Airport. This
process involved certifying & loading
the cargo. Jenna from ACP gave us
the tour of the Qantas Terminal 3
used for sorting, storing and delivering
the cargo to the tarmac. Through this
process we saw the inbound PMC’s
and AKE’s destined for the JAL flight.
The flight was full of
perishable freight beef,
tuna, salmon and
asparagus.
Next, we stepped onto
the tarmac for the loading
of the flight. The plane
was a passenger flight
with cargo being loaded
underneath. There were
no passengers on the plane just crew.
During the course of COVID-19 many
passenger planes have been flying as
just cargo planes, with some being
converted to stow cargo where
passengers previously sat. The FAK’s
were loaded on to the plane in about
40 minutes. We went into the belly of
the plane to see the cargo holding
size and operation for loading the
goods. The plane had the capacity to
hold a total of 28 AKE’s. The Crew
then ran through their pre-flight
checks and were ready for take-off.
Being new to the Airfreight team in
Sydney this experience has given me
a greater understanding of the
process and people involved.
IFAM is a great initiative for Australian
business and continues to support
the exports of Australian goods.
Do the Export Hustle –
Vincent Woolfe, Air &
Ocean Melbourne
Our Air & Ocean Sea Team recently
held an Export LCL Hustle Drive to
build export volumes. Congratulations
to the winner, Vincent Woolfe, one of
our New Business Executives.
Vinnie spent the first 12 months at
Mainfreight in our Export Team and
that looks to have paid off nicely here.
The Drive was open to the whole
Branch; with new business, extension
business, project work and FCL to LCL
conversion all qualifiers. The team
member with the most metres gained July to September won the crown. The Drive helped draw focus to our
Export LCL hustle and we are sure we’ll see bigger numbers on our Export Hustle Board as a result.
Our next promotion is just around the corner – look out!
Jordan Andersen, Cockpit JAL Aircraft
Vincent Woolfe, doing the Hustle
16 MAINFREIGHT TEAM REVIEW // DECEMBER 2020

Owens Transport Australia – Mike Reid
I
n what has been a difficult and
challenging year, as the world has
encountered a pandemic and an
uncertain economic future, we have
all had to face some extraordinary
challenges. It is humbling to have
witnessed the Owens Team here in
Australia, stand back to back and with
sheer force of will, overcome all that
has been thrown at us.
There have been many extra hours put
in, jobs shared, peaks managed, crises
averted. A big thank you to our team
and drivers for the work you have put
in, continuing to strive to improve our
service levels to our customers.
Opportunities have been created by
the sales team, and those that have
been hunting and proactively
prospecting for those opportunities
have seen the results.
Recent financials have shown much-
needed improvement in some
branches. It is a pleasant and positive
change, but we still have a hell of a lot
to do to get where we need to be.
After several years it is time for us to
start paying our way and finally getting
financially in front. It is great to see
our quality has improved and a
business that is ready for whatever
comes next.
The next 12 months will be both
challenging and rewarding and we are
in the best available position to take
full advantage of the potential we
have in front of us.
We must continue to drive for
increased quality in everything we do:
our service to our customers, our
dealings with one another, our
operating processes and our margin
returns. Continued emphasis on our
training is also an imperative for our
success.
Support for our other business brands
is critical to our long-term growth and
ability to continue to provide
opportunities for our team.
We need to continually evolve as each
day brings new and varied challenges,
we need to look at our locations, types
of equipment being utilised, and
ensure we have the best people as
part of our team.
We have been able to work hand-in-
hand with the team at Mainfreight
Epping in Melbourne, to set up a
northern hub for the staging and
shuttling of containers to our
customers in the northern corridor of
Melbourne. This hub gives us greater
fleet utilisation, greater staging
capacity and most importantly it
increases our on-time delivery
performance which gives us the ability
to delight our current customers and
attract new ones. Bring on the new
Dandenong mega-site.
Our Adelaide volumes have increased
over recent months and we are
getting close to establishing a few
painted Owens vehicles there to begin
our presence.
The Mainstreet software platform
rolled out to the Owens business on
28th September and has been a huge
success. I know it has been
challenging for the team moving to a
totally new system, but we will be a
better business moving forward. I just
wanted to thank all the training team
for the huge effort they have put in to
make sure things ran smoothly and for
being away from their homes for
months on end.
It is our special people that create the
difference that separates us from the
competition. In these times it is
dedication, commitment and passion
for continual success that
distinguishes us from the rest.
To all the Owens team and your families, thank you for all
your hard work and loyalty over the last twelve months.
The challenge has only just started, the market dynamic
has shifted, and we too must shift, change and adapt.
Things to do better:
•
Delight our customers
every day.
•
Take time to really question
things.
•
Continue to deliver reduction
in costs.
•
Be accountable and take
responsibility.
•
Think of more ways to make us
“Easy to Do Business With”
National Sales – James Bennett
At Owens, we pride ourselves on
digging deep to help our customers
succeed, regardless of the
circumstances. While 2020 has been
a challenging year (to say the least)
and the impacts of COVID have been
felt by all, the team has pulled
together to continually meet and most
importantly, exceed our customers’
expectations. Not only that, we
haven’t let the broader environment
adversely impact our own goals and
culture, as it does in some
organisations.
The Owens team has been focused
on driving momentum within the
business and we started the year with
strong aspirations to build on last
year’s encouraging performance.
Improving our service quality, sales
revenue and profitability all remain top
priorities and pleasingly, we have
made progress in all three areas.
Building our sales team nationally
remains a key part of our journey and
MAINFREIGHT TEAM REVIEW // DECEMBER 2020 17

we haven’t let the pandemic slow us
down here either. We have recruited
six new sales cadets so far this year
and they have truly hit the ground
running – what a baptism of fire it has
been for them!
Our enthusiastic and talented sales
team has had to wear many hats –
on the one hand, the challenging
environment has meant they have
needed to consistently evaluate and
consider how we best support our
customer relationships with most
supply chains in turmoil, and on the
other, we must continue to prospect
for new customers in order to drive
towards our targets. All of this without
physically being in-front of our
customers – a cornerstone element of
how we have traditionally conducted
our sales activities!
Despite the obvious challenges we
are all facing, it’s been amazing to see
our team embrace the situation so
quickly, and in such a considered and
positive way. We continue to work
hard at providing innovative solutions
and cementing our position as the
wharf transport partner our customers
can trust and rely on. We are
confident that as we come out the
other side, the Owens team will be
fitter, stronger and better equipped
than ever, and we look forward to the
opportunities that 2021 will bring.
Compliments of the season
to you all and best wishes
for the year ahead.
Owens Sydney OD’s enjoying a BBQ breakfast at the branch
L-R: Mende Bozinovski, Robert Michael, Costa Xenos & Sam Xenos
Some of our Perth fleet
Aerial view of our Altona, Melbourne site
18 MAINFREIGHT TEAM REVIEW // DECEMBER 2020

Mainfreight New Zealand – Craig Evans
H
ow will future generations view
this time in history? If another
Mainfreight book is to be
published, 2020 will be written into
folklore. We all owe a huge debt of
gratitude to so many team members,
here and abroad, who have continued
to stare down the challenges of this
Covid19 pandemic.
Metaphorically speaking, we knew we
needed meat on the table to see us
through the hard times. Each of you
contributed to just that; we hunted, we
nurtured new and existing business,
and in doing so, we set in motion
possibly the most extraordinary period
of growth in our history.
Much has been said about the
challenges the world faces currently.
This makes it more important than
ever that we do not lose sight of
celebrating our successes and there
have been many.
As glimmers of normality emerge in
Level 1 New Zealand, it’s satisfying
to be able to congratulate the 2021
Main Divide nominees as they prepare
for a life-changing experience
traversing the Southern Alps early
next year. It is recognition of your
efforts, and the potential to develop
your Mana (influence/status) as future
leaders, able to inspire your peers and
future generations.
Our network expansion has continued
with Tauranga and Levin now open,
and Gore close behind. Plans are in
progress to complete Whakatane and
Spring Creek, plus extensions in
Whangarei and Kaitaia, in 2021.
Our biggest development yet, for
Owens Auckland, has been signed off,
with design and consenting plans
underway. We expect to start mid-
2021 once the occupying tenant
moves off, with completion earmarked
for 2023.
Land has been secured in Auckland
for future development, with Napier
and Nelson justifying future
investment. Warehousing expansion in
Tauranga, Hamilton and Auckland
remains on track, as design and/or
land negotiations are concluded.
Wellington expansion, and a Dunedin
new build are also on our radar as
capital and opportunity allows.
To everyone, as we face surging
volumes in our networks, please do
not over promise. Our operational
teams and drivers deserve all our
efforts to buy back time, and allow
them to do a good job by slowing
down an overheated supply chain. As
the years go by, expectations for us to
perform faster (at times being likened
to a courier service) has impacted our
teams at all levels, and we must
modify this behaviour.
The absurdity is that most freight
travels fast, to then sit at its final
destination. In the meantime, it has
exhausted our people, reduced
utilization on our units, increased
claims, made the industry much less
enjoyable for many, let alone
employing extra trucks that burn
unnecessary carbon into the
environment.
The “Just in Time’’ era has become
overused rhetoric, and has mostly
been superseded by transparent
technology that provides real-time
visibility of goods’ whereabouts,
negating the need to deliver faster
just for physical certainty of its arrival.
If we had a goal for 2021 and beyond,
it is for common sense to become
instilled; because if expectations do
not alter then something must give,
and it won’t be our people’s welfare, it
will be recovering the increasing costs
to serve an outdated philosophy.
We can all take comfort, knowing our
business knows how to act when
faced with adversity, now and for the
future. Do not lose sight of looking out
for your mates, as you never know
what is going on under the surface in
their lives. Lunchroom chats, or any
excuse to allow team to download,
have heightened value in these times.
Remember being staunch can be a
weakness; even clouds rain when they
get too heavy.
Several lessons gained from this year
will help guide us into 2021. One
example, we will decentralize our
Training Team, basing trainers in
Auckland, Christchurch, and
Wellington in future. This will provide
effective cover and responsiveness in
support of these regions in the future,
and equally allow us to navigate travel
restrictions should they reappear.
It is a credit to our teams that, when
called on early in the year, at the start
of these uncertain times, they were
able to rip meaningful levels of costs
from the business. This is a measure
of what is possible when we are faced
with adversity, but also a timely
reminder of what a determined focus
can achieve. This is something that
should not be reserved for times of
difficulty, but shows why costs and
wastage warrants ongoing attention.
I wish everyone a relaxing break. Please enjoy the time spent with family and friends;
to say it is well-deserved is probably understated. Thank you all.
NEW ZEALANDNEW ZEALAND
Guests and Team Members mingle at the Tauranga Branch Opening
MAINFREIGHT TEAM REVIEW // DECEMBER 2020 19

New Zealand Forwarding – Carl George
At the start of 2020 nobody would
have envisaged that the year would
play out as it has. A global pandemic
that has, for many countries, industries
and communities, totally flipped the
normal order of events on its head.
As we head towards the end of the
2020 year, all Mainfreighters should
look back and be proud of how they
have helped navigate the business
through this event, which we will
hopefully not have to experience again
in our lifetime. Whilst we are certainly
not through this yet, the recovery from
a tough start to the financial year has
been inspiring to watch.
In every crisis, there are opportunities
in the market, and a chance to re-set
things within the business, both of
which have aided in the turnaround
year-to-date. The teams have worked
tirelessly to ensure the continuity of
freight moving through our branches,
and providing our customers a
network that is open for business and
reliable, no matter what stage of
lockdown we have been in.
The sales teams have also done a
great job this year, hustling the phones
with our existing customers, and also
being pests with our competitors’
customers, managing to convert a
significant amount of new business
across the country during the various
levels of lockdown. We have been
inundated with sales leads as
customers took a ‘flight to quality’
approach, wanting a trustworthy
supply chain partner, that no matter
what, would be open for business
regardless of what was happening
around us.
This year we have continued to
improve and grow our national
network, with Levin branch opening as
a new start-up, capturing the volumes
from our Paraparaumu branch, and a
new build almost complete as we go
to print in Gore, which will go forward
as a standalone branch.
The opportunity to set these regional
branches up as standalone operations
with dedicated Branch Managers
allows the next wave of up-and-
coming stars to establish themselves
in the business and ensure we have
credible succession plans in place as
larger opportunities become available.
And of course we can’t fail to mention
that more recently we opened the
magnificent Tauranga branch which is
currently our largest in New Zealand.
From an IT perspective, we
successfully implemented the
Mainstreet Wharf operating system
earlier this year across all port teams.
Trials have also been ongoing with
Project Real Time, scanning freight on
dock directly to manifest, with positive
results and time savings evident. With
the continued growth of home
deliveries through the Mainfreight
2Home network, the introduction of
SMS-messaging to receivers to
coordinate deliveries has seen a huge
improvement in response times and
our ability to deliver freight in a timely
manner.
Our focus up until Christmas is to
stick to the basics. With the
exceptional volumes we have seen in
the last few months, making sure we
deliver strong service to our
customers through to the end of the
year is paramount.
To all the team, we would not have
made it to this point under the
circumstances of this year without
your commitment to ensure business
as usual for our customers. A huge
thank you to all the families who
throughout this year have had to
home-school children, and live the
year under different levels of
uncertainty, you have all made what
we do at Mainfreight possible.
Have a safe and well-earned Christmas and New Year team!
Thoughts for the year:
1. Stick to the very basics in our
business, in quiet times, and
more importantly when it is busy
2. Always question the status quo,
is this still the best way to do
this? Never just go through the
motions
3. No job descriptions – you never
quite know what is around the
corner, be prepared to do
whatever it takes every day to
keep the business moving
forward
4. Live and breathe your branch
KPIs. If they are off course, we
need to FIX them with urgency
5. Keep up the hustle –
operations, sales, image,
communication, always operate
with tempo in your days
6. Work Life Balance – make
things work for you, plan what
you need to do, be organized
and you will be surprised what
you can fit into your week
Mainfreight Gorrrr (Gore)
Our brand new Gore branch
will be open for business in
December, a huge upgrade
from our previous depot, and
we have a rail siding in this
one too! Ryan McLean will
take on the role as Branch
Manager, and we look forward
to the Gore team growing
our business in this area.
Old Gore DepotNew Gore Depot
20 MAINFREIGHT TEAM REVIEW // DECEMBER 2020

Claims Performance
Outward Consignments Per ClaimInwards Consignments Per Claim
Branch
To Sep
2020
To Mar
2020
To Sep
2019Branch
To Sep
2020
To Mar
2020
To Sep
2019
FTL North Island796060680Gore12757127980
FTL South Island517000Whanganui290639032780
Masterton276711251081Chem Auckland257322512410
Chem Auckland2481228323312Home Christchurch24951128720
Thames24486345842Home Auckland2437676511049
Levin225128230Masterton221422311481
Whanganui1954516768Palmerston North213216991325
Hamilton191512931325Timaru21232287
2031
Gore177724030Hamilton210919652102
Greymouth1739697503Auckland199416771543
New Plymouth171413531259New Plymouth195521252112
2Home Christchurch1614746
582
Kaitaia192635303428
Palmerston North1323860868Christchurch171623552049
2Home Auckland1311504485Ashburton161729832264
Timaru1164676930Thames150015691963
Dunedin1090882892Total Company142112251230
Tauranga991727890Levin140611180
Auckland924719599Rotorua1396697765
Cromwell8755155432Home Wellington1384387446
Ashburton800819502DF Christchurch137911501214
Total Company774665657Tauranga136811781115
Gisborne77313922518Gisborne128028673056
Christchurch760595521Owens Auckland124316512077
Whangarei7459431023Napier119711791229
Blenheim657573452Wellington118014191757
Invercargill6439121104Blenheim1151600599
DF Christchurch622713845Whangarei1138801681
Wellington601815764Cromwell1118825677
Rotorua595593666Taupo1112946955
Napier528550616Greymouth1071870858
Owens Christchurch525739680Owens Christchurch1047822958
Taupo508472592Dunedin984712795
DF Auckland467504570DF Auckland89314722050
Nelson410294349Invercargill804795737
Owens Auckland405384376Nelson507494458
2Home Wellington395414436FTL South Island44800
Kaitaia318864677Mobile Auckland7200
Mobile Auckland22900FTL North Island530
Oamaru0140356439Oamaru047026731
If your branch is below the Total Company number, then you are below average.
Make sure you and your team members work hard this year to be above this line.
MAINFREIGHT TEAM REVIEW // DECEMBER 2020 21

New Rigs on the Road
Water Tanks
Six new 20ft ISO food grade tanks
have been purchased by Owens
Tankers with the purpose of
harvesting rain water. With the
ongoing water challenges in Auckland,
this may create a new source of
revenue for the Tankers business.
Daily Freight Units
With the commencement of a significant FMCG account on 1 November, FTL have commissioned a number of new
50-max full mezzanine-floored units that will move grocery items throughout the Lower North Island. Here are a few of
nine new units operating, all with Daily Freight livery.
Owner Drivers Buta and Prabhjot Singh (Dhillon Linehaul Ltd)Owner Driver Francois du Plessis
Mainfreight Levin
Our new Levin depot is up and
running. Levin has also taken in the
volume from our previous
Paraparaumu branch.
We now get our Levin freight direct in
each day, taking 2-3 truck and trailer
loads from the Palmerston North
branch.
A great new addition to our network.
Keri Monk and the team have done a
great job setting this up – onwards
and upwards!
Tipper Truck
Jeremy Cullen is the proud
new owner of our first bulk
drop-side tipper. This is
the first of two tippers that
will work between
Whangarei and Kaitaia,
moving timber products
one way, and sand,
fertilizer, etc the other.
22 MAINFREIGHT TEAM REVIEW // DECEMBER 2020

Mainfreight Cromwell
One of our FTL trucks after unloading trees from a Cambridge nursery, destined for planting on an 80 hectare orchard
– snow-covered Pisa Range in the background.
Bruce’s
“Top” Branch Visit
Our Chairman, Bruce Plested recently
travelled to the Far North visiting our
handsome team in Kaitaia, the
country’s “top” branch.
L-R: Bob Larkins (Branch Manager), Bruce Plested, Kurt Tahu, Wataa Twaddell, Hafe Vilitama
Mainfreight Tauranga – New Facility
Our wonderful new Tauranga Transport branch was officially
opened recently – a fantastic design, our first ‘four-sided’ working
docked branch, it sits on a great site on the southern entrance to
Tauranga. A proud moment for Lance and the team!
Bruce Plested and Lance Chadwick officially opening the Tauranga facility
on 13 October 2020
Bruce Plested with talented carver James Tapiata,
as James explains the carving in more detail.
Stephen Monaghan battling snowy conditions in Roxburgh
MAINFREIGHT TEAM REVIEW // DECEMBER 2020 23

The Legend of Mangatawa
Long, long ago, a whale and her baby
swam into the Tauranga Harbour.
They swam through the entrance, past
Mauao and Tauranga.
They decided to venture further into
the harbour, so they swam up past
Te Papa and Matapihi toward
Maungatapu. Once there, they found
the water getting shallower, so they
decided to return to deeper water.
However, instead of swimming back
out through the entrance, they turned
and headed into the Rangataua arm
of the harbour between Matapihi and
Maungatapu.
They struggled over the mudflats of
Rangataua, trying to find a way back
to the open sea. They knew which
direction the ocean lay; they could
hear the sound of the waves pounding
onto the beach at Omanu and
Papamoa. Tired and thirsty, they
stopped at ‘Karikari’ on the eastern
shore of Rangataua to drink from a
spring. They did not know that the
spring was magic and that drinking
from the spring would turn them
into stone. They began to drink.
Suddenly all life departed from them.
They both became fixed with the
mother whale gazing northward out to
the sea and the baby whale nestled
beside her. The father whale came in
search of his family. He saw that they
had turned to stone. He too, drank
from the spring and became fixed
behind the mother and baby whale,
and is known as ‘Kopukairoa’.
The mother whale, ‘Mangatawa’, lies
at the southern end of Rangataua Bay
with the baby whale, ‘Hikurangi’,
nestled beside her.
There is a spring at the base of
‘Mangatawa’. Sometimes the water
flowing from it is quite white, and it is
said to be the milk of the mother
whale or ‘Te Waiu o te Tohora’.
Mangatawa rests there as a guardian
of the people of Tauranga Moana
and Te Arawa.
Wayne & Karen Powell Retire
In Karen’s words:
Wayne started in 2001 on the local
Tauranga Chemcouriers truck and I
followed in 2002 in the Chemcouriers
van (the very first van in Mainfreight
Tauranga).
When the Thames depot opened,
Wayne went up there to drive and as
the business grew we ended up
putting on a driver in another little
truck for that depot. When we sold
our trucks, Wayne came back to
Mainfreight Tauranga as a storeperson
in the bulk store and has worked there
ever since (probably six or seven
years).
In 2002, just 18 months after I
(Karen) had been driving, I developed
an allergy to chemicals and had to
give up driving, however at that time a
position had come up in FTL so within
the week I was working in the office
and loved it ever since!
“You need to crop that photo so Wayne’s old ripped jacket is out of it – as he says, his uniform is old and worn out like him, but it still works!”
L-R: Paul Grimes, Wayne Powell, Karen Powell, Warren McKee, Lance Chadwick
Warren McKee and Karen Powell
24 MAINFREIGHT TEAM REVIEW // DECEMBER 2020

New Zealand Warehousing – Mitch Gregor
The greater the challenge, the greater the reward
S
ometimes you find yourself in
the middle of chaos, and
sometimes in the middle of
chaos you find yourself.
What a year it has been, like no other,
nothing of a similar nature to compare
against or to provide past experience
to help us navigate our way through.
But we have, and we are here, and the
results our team has achieved for our
business and customers should make
us all proud. This is what Mainfreight
is all about, it’s what separates us
from our competition; when we are
under pressure our culture stands
strong and gets us through.
A special thanks to everyone for your
efforts and contribution in recent
months, especially with the seasonal
pressures of the pre-Christmas peaks,
and for helping us to provide the best
possible service and quality to our
customers.
The long hours – unloading
containers, picking orders, or working
with customers – the extra effort from
our team around the country is really
appreciated.
2020 has been another exciting year
for us, with further investment in
property and infrastructure, continued
sales growth and, despite the
economic environment, being able to
achieve financial success.
We are encouraged by the
improvements we have made over the
last year and excited about what is
ahead. The accuracy and consistency
of our inventory management, the
cleanliness of our operations, picking
and packing our orders on time, and
our ability to interact and communicate
with our customers in a confident and
professional manner is crucial.
Let’s focus on finishing the calendar
year by ensuring that we provide our
customers the best possible service
and start 2021 together stronger,
bigger and faster.
Some key things we are working on
across our business:
•
Completion of peak season –
getting our team through whilst
ensuring we provide our customers
the service they deserve and pay us
for
•
A real focus on quality and improved
operational performance
•
Maintaining close control over cash
flow and debtors
•
Improving our technology uptake
across our operations and
increasing efficiency and accuracy
•
Continued intensification of our
regional network through investment
in infrastructure and property, with
current developments in Hamilton
and Tauranga, along with new
warehouses planned in Auckland
•
Our Training Team has developed
a combined supply chain induction
course which provides our
Warehousing team an opportunity
to learn more about Transport along
with Air & Ocean and supports our
approach to bring us closer together
•
Cost management with particular
focus on labour and overheads (in
line with sales growth). As things
get busier, don’t throw money away!
•
Business growth – new business
sales growth for 2021
•
With recent business gains, our
team are seeing the real benefits
associated with high stock turn in
a small footprint; short shelf life
product increases velocity and
turnover. It doesn’t matter how
tough things get, people have to eat!
•
Further alignment with our key
suppliers (engaging them better and
working more on innovation and
developing our industry)
•
Continued focus on health & safety,
and review of recent incidents has
highlighted the need to work with
customers to address packaging
and manual handling due to product
weight and dimensions in some
operations
•
Providing a global one-stop service
solution for our customers across
their supply chain in our special
Mainfreight way
Goals for the Year Ahead
Some simple goals for the year ahead:
1. To achieve successful
implementation of some new key
customers who are starting in early
2021 – let’s get it right for them!
2. Expanding our sales pipeline to
underwrite further investment in
property
3. Developing our people, investing in
everyone, having the right people
in the right seats, and bringing a
focus to our next leaders across
the business
4. Improving operational quality
across all of our branches
5. Lifting our image – it’s never clean
enough!
6. Innovation – exploring new
technology/mechanisation and
ideas to improve storage and
handling in our operations
7. Safety – prevention and
awareness for all. Get our team
home safe every day!
8. Achieve continued financial
success and have plenty of fun
doing it
9. Reduce, reuse and recycle –
think about our environment
and our impact
10. Delight our customers – they pay
our wages and support our
families
Merry Christmas to our Mainfreight family across the globe and to everyone in the
Warehousing team across New Zealand. Thank you for your continued efforts and the
commitment you and your families make to ensure our business is successful, we really
appreciate your hard work. It’s your effort that makes the difference!
MAINFREIGHT TEAM REVIEW // DECEMBER 2020 25

New Warehouses
Hamilton Taking Shape 68 Westney Taking Shape
Jono Zwart & Ethan Slater
working hard with their newly
designed packing benches
Before canopy
After addition of canopy
Working Hard and Staying Fit
Tom Hopkin and Javiah Brown unloading product –
who needs the gym? Too many weights, not enough speed work
Adrian Tohovaka (The Landing) working out during his lunch break
26 MAINFREIGHT TEAM REVIEW // DECEMBER 2020

Canterbury Rugby Star Lewis
(Sammy) Ponini
20-year old Lewis Ponini is a team member in our
Christchurch McAlpine Street Warehouse. He arrived in
New Zealand from the Cook Islands four years ago on a
scholarship through high school. Whilst playing for the
Lincoln Uni club (2020 season winners), Lewis was named
in the Canterbury B squad and called up as injury cover for
Canterbury in the Mitre 10 Cup. He made his debut off the
bench for 70 minutes in his first week with the team.
Lewis has also played for the Lincoln Rams premier team,
winning the 2020 Division One competition. He played
one game for Canterbury B and was then called up to
Canterbury. He describes it as an unreal experience in the
code he loves.
Well done Sammy, a huge congratulations for your call-up
to the Canterbury rugby team
New Customer
The time has crept up fast where our team have now
started working on site at our new managed 15,000m
2

warehouse in Penrose with full GO-LIVE set for the
second week of November.
A mix of team from around the business have all leapt in
and put their hands up to get our newest site up and
running.
Milan Cihak re-working products in Christchurch
Technology
We have now integrated MIMS+ (warehousing software
on a mobile device) and paired it with a headset. The
resulting hybrid provides the user with the ability to utilise
both RF scanning and voice prompts. The act of barcode
scanning or voice command prompts are interchangeable
actions within the same pick process.
The hands-free aspect of voice picking provides added
efficiency when accompanied by the full functionality of
the mobile handhelds, as the team are not scanning then
putting the RF device down to pick the product.
We have the integrated hybrid running across four of our
operations in Auckland and Christchurch. The intent is to
have over 50% of all orders picked using this technology
in 2020 and we are currently tracking at 30%+. The
team is seeing the benefit of the new system and we will
continue to roll this out to all our operations that are the
right fit for the technology.
Suzie Munns (68 Westney Road) using Voice Picking
MAINFREIGHT TEAM REVIEW // DECEMBER 2020 27

Innovation - It doesn’t have to cost a lot of money!
Measuring Stick
This simple invention is a great way to check freight
dimensions and is a fast-track way to cube freight on
Chep-sized pallets.
Wrapping Stations
Savill Drive has recently purchased some purpose-built
wrapping stations for the warehouse. These new units can
take up to 1,200kgs and have less movement than a stack
of pallets even if it is pushed with forks, making it safer and
easier for our team!
Jason Byun, Savill Drive Operations Manager, and his measuring stickL-R: Tauelangi Kefu, Inoke Fifita, Baker Moalele
Cromwell Warehousing
Owner Driver Andrew McFadzien and
his six-wheel Mercedes in front of the
Cromwell Warehousing building,
having just finished loading in the
morning – behind you can see the
snow covered Pisa Range.
For the past year Cromwell
Warehousing have been storing
machinery for a customer who builds
prefab houses. The machines being
stored are the entire manufacturing
line, split into several pieces. Below is
the final piece of the machine
weighing about 16 Tonne being
craned out of the warehouse onto the
back of the flat deck trailer for delivery
to their new site.
28 MAINFREIGHT TEAM REVIEW // DECEMBER 2020

Farewell to Geoff Baird
We recently farewelled Geoff Baird
from his role as Branch Manager
Dunedin Warehousing. Geoff holds
the record, at 22 years, as the longest serving
Branch Manager in the same branch.
We presented him with a pimped out walking
frame.
Geoff and his wife Wendy are off to live in
Alexandra, where Geoff will impart
some of his knowledge and experience
to our Cromwell team.
New Zealand Air & Ocean – Nic Kay
O
ne thing for sure, this year has
been like no other ... one we
will never forget. They say
“with every crisis comes opportunity”.
In supply chain this certainly holds
true. These unprecedented times
have had a big impact on world
economies, health and borders,
creating uncertainty, disruption and
panic. We have had to navigate our
way through fluctuating market
conditions, changing customer supply
chain demands, and disruptions to Air
& Ocean services.
The strength of Mainfreight’s culture
and our global network have been
instrumental in our ability to provide
flexible service offerings to customers.
Having “boots on the ground “ in key
markets around the world has helped
with customer and supplier
connections, and our key Airline and
Carrier relationships have secured
capacity requirements both at origin
and destination. In true Mainfreight
style, we have continued to push
forward and can be proud of our
intensity, courage, teamwork and
ability to hustle as we have taken
on the challenges presented.
Our Air & Ocean business in
New Zealand and globally continues
to develop and grow in capability and
footprint. As we keep building our
service offering it is very important
that we understand the importance of
the part we play in the global network
and the range of services we can
offer to our customers. Our quality is
measured by our customers’
perception of the Mainfreight
experience, no matter where this
takes place around the world and
across all of our products (Air &
Ocean, Transport, Warehousing).
We must always keep this front of
mind, as we offer more door-to-door
solutions across our services and
countries.
Being closer to our customers and
building strong local relationships with
our customers, local authorities and
the local community is very important
to us all as we continue to look at
growing our network and regional
presence. Our main centres have
found strong growth in their larger
markets to complement the growth
we have experienced in the regions
of New Zealand.
We must all understand the role that
each of us can play in sales growth
and account management, to build on
the solid foundation we have – we
must now accelerate this to another
level. The great work we have done to
date and our key learnings provide a
great foundation to keep growing as
a team and business.
We welcome new team members to
our business this year – welcome to
the Mainfreight family, we are all here
to support you, and look forward to
supporting your career and journey
with Mainfreight:
I would like to thank you all for the
way everyone has taken on this
challenging period and adapting so
well. It has been great to see our
teams rally together and keep moving
forward. We are extremely proud and
thankful for the Hustle, Intensity and
Courage everyone has contributed
every day.
On a personal note, it is extremely humbling to be part of such a fantastic team. I thank
you and your families for all the support, and wish you a safe and relaxing Christmas.
L-R: Ryan Baird, Dylan Baird, Wendy Baird, Geoff Baird
Geoff’s new hot wheels
Key Focus Areas
for 2021
•
Strive to give The BEST
Customer experience
•
Culture + Quality = Profit
•
Back to basics with customer
service – speed of response,
communication, ownership of
issues, and professionalism
across our network.
•
LCL Consolidations – keep the
momentum and focus on teams
building LCL and Airfreight
consolidations
•
Sales is everyone’s
responsibility – ask the
customer “How can we help
you?“
•
Keep hold of the good lessons
and disciplines we have learnt/
introduced over the year
•
Hustle, Intensity and Courage in
everything we do!
MAINFREIGHT TEAM REVIEW // DECEMBER 2020 29

Outward Bound March 2020 –
Julie McIlroy
This year I had the privilege of being nominated and
selected to go to Outward Bound, I agreed to take part
after much deliberation knowing the dates conflicted with
my son’s 4th birthday, but it wasn’t an opportunity I
wanted to miss, considering the years creeping up on me!
I was definitely out of my comfort zone for a lot of the
course being one of the oldest and one of the least fit, but
I did enjoy it. I had the best watch-mates, who continually
encouraged and kept everyone’s spirits high. It taught me
a lot about myself, and the things that are most important
in life.
The “Blake Watch” March 2020 was to be one of the last
Outward Bound courses as after we left COVID-19 really
struck hard and the Anakiwa School was closed, until they
were able to reopen in August. Throughout the course we
had no access to the outside world so for the majority we
were kept in the dark about what had been happening in
the world over the 8 days we were there.
One highlight from the course was definitely the sailing
and even though I don’t want to reveal too many details
we did break a Mainfreight record – something I was very
proud of our team for achieving.
L-R: Julie McIlroy, Vanessa Bogdanovic and Tim Ottenhof
Mainfreight Supports the New Zealand Government’s COVID-19 Response
In the first days of New Zealand’s
Level 4 Covid-19 lockdown, the
Mainfreight team worked with the
New Zealand Government and MBIE
(Ministry of Business, Innovation &
Employment) to establish a preferred
supplier arrangement for international
freight services across all 400 State
Owned agencies.
The agreement was for six months,
but has been extended after a
successful initial period.
Most governments around the world,
including New Zealand’s, source
goods on a free into store (FIS) basis,
preferring not to be involved in the
complexities of international freight.
With a massive and urgent demand
for Personal Protection Equipment
(PPE), and airlines pulling services out
of the sky by the hour, it became clear
to Government that their usual supply
lines weren’t going to work, let alone
meet the timeframes that they
required.
Once introduced to the key
Government Health Agencies,
including the Ministry of Health and
Pharmac, the Mainfreight teams in
Auckland, China and around the world
began working with both government
and medical supply company
stakeholders. Eventually we would
get 22 chartered flights away from
Shanghai to Auckland, along with
many smaller commercial movements
from all over the world.
Often our team would be called upon
to join Government discussion groups,
or talk to many different suppliers who
were struggling to move much-
needed medical consumables or
devices, or educational equipment
to enable large-scale home schooling.
In most cases Mainfreight provided
a solution, while in other situations we
simply provided independent advice.
One day one of the team logged 43
phone calls, while another had a talk
time of over 6 and a half hours!
While there were a lot of long, tense
days for the team, we came through
strongly and delivered an outstanding,
professional service. We made a
difference.
We have also built many private and
public sector relationships that
continue to use our services now,
and into the future.
30 MAINFREIGHT TEAM REVIEW // DECEMBER 2020

COVID-19 Air Charter Programme –
New Zealand
The speed with which New Zealand’s borders closed in late
March 2020, and the corresponding rapid drop-off in air
cargo capacity, forced our teams to mobilise an air charter
programme at very short notice.
For those not close to airfreight, chartering aircraft is
an expensive exercise with costs in the hundreds of
thousands, payable in advance on a non-refundable
basis... A big change for not just us, but also our
customers who normally pay freight on a per kg basis
with no cancellation fees and with credit terms extended!
Between 23 March and 9 June 2020, the NZ teams
successfully executed 31 charter flights linking essential
NZ export Perishable and Dry export goods outbound, and
PPE gear including facemasks, face shields and surgical
gowns for the COVID-19 Health response inbound
between the below-mentioned cities:
CITY
No of Charter
Fights
Auckland and Shanghai, China27
Christchurch and Shanghai, China3
Christchurch and Sydney, Australia1
TOTAL31
The team effort required to handle over one million kilos of airfreight across the
programme, under the extreme deadline pressures that aircraft chartering
brings, was nothing short of amazing. This at a time when cargo facilities at
International airports were all under strain with huge backlogs of freight building
up due to a lack of available commercial flights. This represents another
moment in our history that we can all be very proud about.
A big shout out to the Air & Ocean teams in Shanghai, Auckland and
Christchurch who managed to run the programme without short-shipping a
single carton! Having our own team in Shanghai meant we fared much better
than some of our competitors, with many “ghost flights” leaving Shanghai empty
unable to complete complex export customs clearance formalities in time for
flight departure ... costs to the charter operator are still paid even if no cargo
ends up on the flight! Well done team!
Arrival at Auckland International Airport with
Diego Cueto and Davis Palmer from the
Auckland Air Import Team ready to expedite
airport transfer, customs clearance and delivery
Cargo Congestion at Shanghai Airport Terminal
Loaded units ready for departure
Auckland Airfreight
Renovation
The Auckland Airfreight site recently completed
renovation in its Dry Freight Import store. The
project included the laying of new asphalt floor
as well as the installation of air cargo ULD (unit
load device) handling systems on site.
A truck dock scissor-lift with an Omni Deck,
Doorway Transfer Conveyor, Right Angle Deck
and a 10ft Main Deck Lowering workstation
(built into the ground) were all part of the install.
Powered Omni Decks will re-orientate and
redirect ULDs as they move through our air
cargo facility whilst the Main Deck Workstation
allows the cargo unit to be lowered into a recessed pit below
floor level, keeping the top of the cargo at a convenient
working height for our store team access. Main deck ULDs
can be up to 3 metres high and weigh as much as 7 tonnes!
This state-of-the-art facility now offers our customers fast
and efficient handling of freight as it’s an International
Warehouse which is Customs, RACA and MPI/Biosecurity
approved.
MAINFREIGHT TEAM REVIEW // DECEMBER 2020 31

EUROPEEUROPE
Mainfreight Europe - Ben Fitts
T
eam, 2020 has been a
rollercoaster, but you have
navigated it well. We head
towards 2021 with confidence.
Team work, quick decisions,
improved efficiency, strong overhead
management, and sales focus; have
helped us to regain much of the
ground lost earlier in the year.
Your hard work is genuinely
appreciated, and has made a
difference – Thank you.
A special thank you also to our team
of drivers who have been out on the
frontline delivering and picking up
freight all year, all over Europe no
matter the circumstances. You are
doing a remarkable job and we are
proud of the way you represent
Mainfreight on the road and in front
of our customers.
Our customer prospect pipeline is
healthy and, combined with recent
new business wins, we should see
revenue lift as we head into the
New Year. Well done to our sales
teams for continuing to hunt and
win in a challenging environment.
Painting Europe Mainfreight Blue...
Over the coming months, new
Transport branches will start in
Timisoara and Bacau, Romania.
Our first warehouse in the UK will
be operational by year end. We will
continue to develop our network
throughout 2021 as we seek to
handle more freight end-to-end, giving
us better control over quality and
lifting margin performance.
Every sale matters to our customers
right now, and we have an important
role to play in this by delivering
perfectly every time. We have clear
KPI’s in each division that enable us
to measure our performance and
improve. Live by these, evaluate your
performance honestly, and benchmark
yourselves against those branches
that are doing better here or around
the world – aim to be the best.
No matter what your role is, every
team member has the ability to
influence quality and our customers’
experience.
Debtor performance has been good
so far, but there will be more pressure
on this over the coming months so
please stay close to this. Cash is king,
we pay our bills on time, and ask the
same of our customers.
Thank you again for your hard
work, energy and dedication this
year. We don’t know what the next
12 months will serve up, but we do
know that we have a great team of
people here that will find a way to deal
with any challenge that is presented
- and come out of it stronger!
Stay safe, keep healthy, and have a wonderful Christmas.
Mainfreight Apple Buckets
Nothing will change what’s important to us, not even 2020! Our apple bucket
tradition is something we look forward to each year.
Our sales team in St. Petersburg recently had their apples delivered from a
local supplier. These fresh and crispy apples were actually grown by Mr.Apple
in Hastings, New Zealand!
Courtney Bould preparing the buckets
for her team
Dione baked apple pie for Team Rotterdam
Stanislav Kirillov (left)and
Sergey Kuznetsov (right) delivering
Michael Decoster ready to deliver the delicious
apples to the customers
32 MAINFREIGHT TEAM REVIEW // DECEMBER 2020

Europe Air & Ocean – Jason Braid
W
ow, what a year it’s been!
Whilst many of us have
reluctantly become experts
in the use of Webex or the likes this
year, it’s fair to say that we’re all very
much looking forward to spending
more time in each other’s branches,
cities, countries and continents –
whenever that may be.
Thank you all for your hard work this
year and in your significant
contribution to making our business
better – of all years, this will certainly
be one to remember!
We have seen good growth in ocean
freight consolidations this year, which
is fantastic. Please remember though,
the hard work really only begins once
we have a consol in place; we must
then sell into these aggressively to
improve utilisation and margin. But,
there’s some good momentum at
present, thank you.
Our ocean consols are also feeding
our supply chain network, as our
Rotterdam team are working with their
brothers and sisters in the Transport
branch to both load and unload their
import and export consols. This LCL
freight is then fed into our Transport
network for pick-ups and deliveries,
not only within The Netherlands, but
when needed, across Europe in one of
our 60+ daily European line-hauls.
Our air freight teams have had a few
of their own challenges this year
thanks to the ‘C word’, but our focus
on consolidations remains key. It’s
great to see a stronger joint approach
to this from our European air freight
teams and those around the world.
Still lots of work to do though, and
with our Amsterdam air freight branch
now being GDP (Pharma) certified,
and our Brussels and Frankfurt
branches not far behind, there are lots
of opportunities out there for growth.
Finding profit in the last of our
underperforming branches has been
essential, and whilst we’re not quite
there yet, some corners have been
turned. We win or lose as a team, and
it’s essential that we have every single
one of our branches in profit so we
can continue to invest and expand our
branch network. Let’s keep up the
intensity around this team – it’s one of
the most important things we need to
tick off.
As we look ahead, the Nordics are on
our radar, as is our continued focus on
having air and ocean specialist
branches in all countries we’re located
in. London is next on the list where
we’ll be looking to add an additional
branch so that we have both an air
and an ocean freight branch there
very soon.
In all of our other countries, let’s
continue down the path of having sales
reps that have a passion for, and are
focused on, selling – be it air freight
or ocean freight. Air freight and ocean
freight people are different, it’s just
different strokes for different folks.
Merry Christmas and please, stay safe, stay healthy and continue to look out for one another.
CO
²
Footprint: Increased Visibility
for our Teams & Customers
Now, more than ever, there is greater focus on the
environment and sustainability. Worldwide, it is a hot topic
at government level. Closer to home, it plays a big part too
– information is plastered across our groceries in the
supermarket, we see footprint data and compensation
options when booking a flight, and when buying a new car,
diesel is a big no-no and hybrids / electric cars are cooler
than Leonardo Dicaprio after the release of Titanic.
Within Mainfreight we are focusing more and more on our
own and our customer’s footprint. Getting a grip on our
CO
²
footprint all starts with education, both for us and our
customers.
Providing tools for our sales team and our customers
The Business Solutions team have developed a CO
²

calculator to allow our teams to give customers more
insight over their CO
²
Emissions. We are also working on
a Cheat Sheet to help our (sales) team better understand
this topic so that they are even more dangerous.
Beyond educating our customers, we will also be able to
advise them so that they can reduce their CO
²
footprint.
Internally, we are doing research on CO
²
Emissions over
different modes to provide detailed solutions for our
customers in choosing between: Ocean vs. Air, Rail vs.
Ocean, Barge vs Truck, and other options where possible.
A few key points to
focus on as we head
into 2021:
•
Quality above everything else
– especially in times like these
•
Strong succession planning for
all roles, this allows us to grow
while maintaining our culture
•
Growth through strong sales
- be wary of the impact of
increasing freight rates
•
Branch Managers to get above
the business, don’t get stuck in
the day to day
•
Please continuously work on
strengthening our culture – this
is a job that’s never finished
A big thank you goes out to all of
you once again – we’re very lucky
to be able to work with such a
great team of people.
MAINFREIGHT TEAM REVIEW // DECEMBER 2020 33

Our Barcelona and
Manchester Teams
are in their Brand New
Offices
Last year our Barcelona and
Manchester teams opened their
doors, both working from temporary
locations.
Finally we found the right spots and
after months of construction and
decorating, our Air & Ocean teams in
Barcelona and Manchester can
proudly say that they have created two
beautiful new Mainfreight offices.
We wish both teams good luck at
their new homes!
Mainfreight Barcelona
Team Barcelona L-R: Veronica Gutierrez, Sara
Benedi, Claudi Calvera, Leonardo Gonzalez
Special Projects for Hamburg Branch – Stijn Vliegen
Like any Mainfreight branch, the
Hamburg branch pays their bills from
freight that moves week in week out.
It’s our prime focus and it’s something
that we push for, by always searching
for everyday freight.
On a different scale, although quite
regularly, we also handle bigger
projects for our German customers
and overseas offices. It always comes
together with a lot of planning prior to
shipping. However, not rarely during
the actual transport some creative
solutions need to happen, as it does
not always turn out to be the way as it
was expected.
Below are just two of these projects,
the first was for Mainfreight Dunedin,
which contained some serious mining
equipment (width 550 cm, weight
30 tons). The pictures show the arrival
of the truck after a nightly convoy
escorted by the police.
The second project came from our
team in Minneapolis; cargo dollies and
baggage carts. Origin, Glenwood, MN
with destination Leipzig Airport, DE.
Trucked down all the way from
Minnesota to New York port, where it
was put on 7 OOG Flat Racks and
shipped to Hamburg port. Upon arrival
it was unloaded and put on low bed
trucks once more for its final delivery
to Leipzig Airport.
Standalone projects like these take
always a lot of effort however at the
same time they are just as much
interesting and satisfactory when the
job is done. Therefore whenever you
want to ship something big in or out of
Germany, you know where to find us!
34 MAINFREIGHT TEAM REVIEW // DECEMBER 2020

Celebrating a Close Collaboration
Recently we have held a BBQ at one of our largest air freight customers,
a fast growing beauty care / cosmetics brand that has come from humble
beginnings in the Netherlands. During their short lifespan to date they
have grown exponentially. In the past year they have secured a distribution
channel through Sephora in the United States. To enable a successful
launch they used our Mainfreight network for timely and professional
end-to-end logistics. There is only one way to thank our customer for their
trust and close collaboration; an immaculate looking BBQ on a sunny day.
The good atmosphere and high appreciation made this (largely vegetarian)
BBQ an outright success!
Jeroen Geerdink (left) and Ian Graham (right)
L-R: Marnix van Dishoeck, Vitesh Bhaboeti, Jeroen Geerdink
Making a Dream come True
Just before Greg Andrews, NZ Ambassador in Belgium, left to
head back to New Zealand, our Zwijnaarde Transport team fulfilled
his greatest wish to drive along in a truck. As Greg was growing up
he was already fascinated by trucks and wanted to become a truck
driver. His career took another path and therefore he was really
happy that Mainfreight gave him the opportunity to make his wish
come true.
The team members of the embassy told Greg that he had a
meeting in Zwijnaarde with Mainfreight. Not knowing what this
meeting was about Greg showed up at the Branch. Upon arrival
we handed over his personal Mainfreight jacket and he was ready
to go... after he returned he said he really enjoyed the afternoon in
the truck.
Greg Andrews is ready to go...
From: ANDREWS, Greg (BRU)
Sent: Tuesday, 1 September 2020 8:31 PM
To: Patrick van der Hoek
Subject: RE: Mainfreight Truck Drive
Hi Patrick,
Thanks again for a great day yesterday. Honestly it
was one of my favourite afternoons in Belgium – a
great way to wrap up my time here. My last day will
be on 16 September, so only a couple of weeks to go
now.
Can you please pass on my thanks especially to
Pieter and Stijn. It was very good of Stijn to share his
cab with me for the afternoon. He’s a great
ambassador for Mainfreight. I now have a lot of
admiration for professional drivers.
Thanks also for the great cooperation with
Mainfreight over the past years. We’ve done some
good things together like the waka for our
Passchendaele events in 2017 and especially the
Pou Maumahara in 2019. From my side it’s been
fantastic to have an iconic New Zealand company
like Mainfreight involved in our activities here.
Good luck with your continued expansion in Belgium.
When I come back to visit in a few years I expect to
see more Mainfreight depots around the country!
Warm regards
Greg
Gregory Andrews
Ambassador to Belgium
New Zealand Embassy, Brussels| Manatū Aorere
MAINFREIGHT TEAM REVIEW // DECEMBER 2020 35

Europe Warehousing – Liane Philipsen
A
different sort of newsletter
this time: less pictures and
more stories of joint team
activities. Luckily this doesn’t mean
that we have not been in close
contact with each other. We
discovered several positive effects of
the COVID-19 challenge. With the
travelling restrictions, teams have set
up regular face-to-face meetings
between branches in Europe in
“Teams”. Just make sure you do not
do a “Donald Duck” (only wearing a
nice shirt!).
Another positive effect was the
increased “brothers and sisters”
support within the branches. The
teams worked long hours in order to
make sure that our customers remain
happy customers. Thanks Team!
As normal life continues we keep on
focusing on making our operations
more green. We do so by means of
solar panels on the roofs of our
warehouses, waste reduction
programs and organising bikes for
team members to come to work
instead of the car. Our customers
appreciate these green initiatives.
In support of our ambitious growth
plans we introduced our new
Warehouse Management System
Mainhouse that went live in June.
Next to the fact that the new WMS
brings us team member friendly
dashboards, it gives the teams more
control of the sequencing of their
activities. We will transfer branch by
branch to Mainhouse.
In this newsletter we also share with
you the way the team in Ostend,
Belgium gave the somewhat older
buildings a new refreshed look. Great
to see how the team controls their
own destiny: working in a nice looking
environment stimulates the positive
atmosphere.
Sharing of knowledge is not only
taking place between the branches in
Europe. Warehousing New Zealand
shared with us their induction booklet
in which new team members are
introduced to the Mainfreight culture.
Next to that it gives information about
the basics of warehousing and
together with your mentor you can
note how you progress in your
learnings about warehousing. This is
now also the standard in Europe!
Next to the induction courses, it’s a
great way to give that special attention
to the new members of our family.
Our Warehousing sales team is
progressing well: a lot of opportunities
in the pipeline so 2021 is a year to
look forward to for multiple reasons!
Stay safe, enjoy the holidays with your family and thank you for all your efforts!
Warehouse Born –
solar panels and
veggie gardens
On the roof of our Born warehouse,
8.026 solar panels are installed.
These solar panels generate enough
energy for 750 households. Besides
the 750 households a part of the
generated energy is used directly by
our branch.
At this moment we are investigating
further how we can make more use
of the solar energy, to reduce the
traditional energy.
Next to our solar panels we have our
own veggie gardens (boxes created
by our branch managers at the BM
meeting) and we can say the
vegetables grow very well and it is
great fun to do. The fresh vegetables
are a welcome addition in our own
kitchen. Next to the veggie gardens
we installed some picnic tables to
enjoy our lunch in the middle of our
veggies. Our kitchen team gets a lot
of satisfaction from growing our own
veggies. Therefore we decided to use
a piece of land at our location for
growing more fruit and vegetables.
The goal is to realise this in beginning
of next year.
Kiki Cogh (front left), Ivo Notten (back left) ,
Louis Wijnen (front right), Liesbeth Reyskens
and Werner Hoofs
36 MAINFREIGHT TEAM REVIEW // DECEMBER 2020

Go-Live of our new WMS system Mainhouse – Wilbert Bach
After 6 months of process
discussions, configuration, testing and
training, our team is very excited to
announce our new WMS system
“Mainhouse” is live and operational for
a trial with 2 customers.
Some advantages of Mainhouse are:
•
Team members can control the
sequence of activities
•
Mainhouse has standard
dashboards for the team members
to monitor the progress of the work.
The team member can also easily
create personalized screens and
dashboards.
•
Easily add Mainfreight logos and
terminologies to the system.
•
Friendly and intuitive screens for the
workstations and mobile devices.
Team members adapt to Mainhouse
very quickly.
•
Integrated voice solutions.
•
Use of latest technology. Mainhouse
is running on a Microsoft SQL
Server database. This is the
preferred solution within
Mainfreight. All mobile devices are
running on Android.
•
Security. For security reasons we
have implemented https. With this
protocol the data will be encrypted
before it will be send via the
network.
•
Continuity. The system is running in
2 datacenters. If the system is going
down in one of the 2 datacenters
the other will take it over
automatically so the operational
team will continue their work.
We have started working with
Mainhouse with one of our existing
customers and from the first day it
went live we already shipped out
orders and received the orders in the
system accordingly. The number of
issues we faced in the first days were
countable on 1 or 2 hands. The
feedback from the customer was very
satisfying and positive about
Mainhouse; they did not notice any
performance difference in our
services since the Go-Live of
Mainhouse, which is a huge
compliment to the hard work of the
team! In October we went live with a
second existing customer and this
was also a successful migration.
A Mainfreight Journey: From Belgium to New York
and back – Jules Branswyck
Hi there team! As I am writing this short intro piece I can’t help but taking a little
trip down memory lane. Even though we always look ahead with our 100-year
vision, I feel it is also important to recognise and appreciate past opportunities
that got us where we are today. My personal Mainfreight journey started as a
graduate newbie in Belgium and the Netherlands after which I crossed the
Atlantic to work at our New York warehouse in the USA. These experiences
taught me about our business, our company and its culture but first and foremost,
I cherish the wonderful people I met along the way.
In April this year my journey took me back to my Belgian roots as I started as
Branch Manager in our beautiful warehouse in Ghent. By my side as a trusted
co-pilot has been my wife Maud, who makes me realise that family is key in
everyone’s Mainfreight journey, whether it is the family you share a roof with,
or your blue family you share a laugh with every day.
Mainfreight has been my home for over 6 years now and the thing that gives
me energy on daily basis is working in high performing teams that live and
breathe our blue blooded culture. By feeding from each other’s energy we
can accomplish great things. Ironically, in my free time I tend to avoid the
big crowds and I try to enjoy the outdoors. Just give me a backpack, a tent,
some trail mix (and maybe a mystery flask) and I am good to go, love it!
Let’s Get Physical
How wonderful it is to start our day in Belgium with some old fashion
morning stretches. After every morning meeting, someone of the team
puts their hand up and leads the way with a series of physical exercises.
After a couple of power moves (and deep grunts) we start our day with a
physical and mental boost. Maybe it inspires you to give it a go at your next
morning meeting?
Nigel Clarke satisfied working with the new WMS Mainhouse
MAINFREIGHT TEAM REVIEW // DECEMBER 2020 37

Let’s Paint Ostend Blue
During the last years, Mainfreight
warehousing Ostend gradually turned
blue. It started with painting once every
couple of months some walls into blue,
and getting the Mainfreight look & feel
when new things are ordered.
Over the last few months however, the
pace and intensification of ‘painting
the world blue’ drastically increased.
When volumes were lower than
expected due to Covid-19, we
immediately put words into action.
Our team transformed from excellent
order pickers and forklift drivers to
excellent fillers and painters. Liters of
white and blue paint were brought in.
Walls, stairs, doors, pillars, ... nothing
was able to escape from getting white
or blue.
These new skills could also be used
for another project... As we wanted to
continue with training courses, we
needed a room big enough to respect
the social distance. The former office
of our transport-brothers was not in
use anymore and for sure big enough.
With minimum costs and maximum
team effort, the room transformed into
a good looking space. The first training
courses were a success!
We cannot wait until we officially
can open this new training room with
a little party. It will be the ideal blue
environment to celebrate this
teamwork and thank every single
one of you!
Roger Vanhoorne in action
L-R: Kenneth Vandeputte, Killian Bocquez, Robin De Sutter, Kevin Windelinckx, Lisa Igodt,
Anthony Gallez, Ruxandra Obreja, Marianne Boschker-Boom, Ludovic Speecke,
Bogdan Rascol, Courtney Bould
Demonstration of the
Karate Club in Romania
Recently our Mainfreight Ploiesti team
invited 20 children from the Triada
Sportive Club for a visit at our
warehouse, where they demonstrated
their skills in “karate”.
It was a short karate demonstration in
front of our warehouse, followed by a
tour in the warehouse where Emil
explained what a warehouse is and
our activities. After the tour the
children were treated to a Mainfreight
lunch in our canteen.
Emil Ion together with the children of the Triada Sportive Club
38 MAINFREIGHT TEAM REVIEW // DECEMBER 2020

Stay in touch, drop a
challenge and share
experiences
Since the start of Covid in March /
April this year, the European
warehousing branches hold a
bi-weekly video call via Teams to
share experiences and best practices
amongst the branches. It started with
purely Covid related topics, such as
updates on preventive measures and
absenteeism levels, but this has
evolved in an update meeting about a
wide range of topics. Branches have a
chance to drop a challenge they are
facing and ask others for feedback for
example, or use the call to update
other branches on an interesting new
development / CIP that was
implemented.
The warehousing branches from
Romania, Belgium and the Netherlands
call in, with Liane Philipsen as the
European linking pin, Wilbert Bach
from an IT point of view and Hubert
Kamphuis from a sales perspective
who updates the team about the
progress of the local Sales teams.
Something that once started during
the deepest dip of the Covid period,
appeared to be a very useful and
meaningful platform to learn from
each other. Hopefully Covid will soon
be behind us, it also brought us
something.
Warehousing Zaltbommel Branch Wins the
All-in Employer’s Award
We received the great news from the
municipality of Zaltbommel, that our
Warehousing Zaltbommel branch is
the winner of the All-in Employer’s
Award 2020!
This prize is awarded to companies
who offer opportunities to job seekers
with a distance to the labour market.
The remark from the jury as to why
Mainfreight Zaltbommel received the
award:
Mainfreight, a New Zealand-based
supply chain provider, is successful for
its culture and people for 42 years.
Their motto “Special people,
Special company” is noticeable
within their organization, team
members enjoy working at
Mainfreight. Their open, active
approach and the opportunities
they offer, resulted in being the
winner of the All-In Employers
Award 2020!
It is a huge honor to receive this
award in the short existence of
the Zaltbommel Branch (2
years). Winning this award calls for a 1.5 meter distance celebration with the
team of course, with some delicious cake and morning coffee. Great job team!
MAINFREIGHT TEAM REVIEW // DECEMBER 2020 39

Europe Transport / Trucks & Drivers – Frans Zuidgeest
T
eam, the show must go on and
it goes!
In this newsletter you see
various topics addressing how we
continue to expand. All good examples
of extending our Transport, and Trucks
& Drivers network in Europe.
The team in Tilburg has celebrated
their first year anniversary – Congrats!
– alongside our first Mainfreight
company driver in this region. Soon we
will move into a new building that
enables the team to increase the
number of direct line-hauls and
services.
Working closely together with our
customers we are able to extend our
services. In our fleet in Romania we
now have temperature-controlled
trailers added. Starting for one
customer we have been able to attract
other new customers for this services.
Well done team!
On our road map to the future we
have identified various areas of
development, something that is being
worked on accordingly. This includes
new branches like Timisoara and
Bacau in Romania that are coming up
soon. Developments also include
reduction of our environmental
footprint. A nice example of this the
start of our Ecocombi (Long Heavy
Vehicle) line-haul between the
Netherlands and Belgium, 50% more
capacity at the same emission level.
More of these configurations will be
put on the road. Talking about
expansion: from 18 meter to 25 meter
trucks.
Further on in this newsletter you can
read more about the creativity of the
teams; an expansion of our fleet and
proving a five year old son of one of
our drivers a nice tool for driver
training .
We will continue to work on our
Transport standards across Europe,
you will see more and more of this in
the coming period. Working together
on getting the job done and delivering
excellent services to our customers is
where we need you all to add your
support.
Thank you all for the work that you have put in getting where we are, it is exciting to see
the developments and the fun that comes alongside with this. May the Christmas break
give you time for reflection and relaxing as it has been quite a year... Without any doubt
it will be another exciting one coming up. Stay healthy and look after each other!
Continue to be curious, get things done and do not forget to enjoy the journey!
Reinhard Willemen (left) and Roy Verploegen (right) getting ready for the BBQ
Driver Bilgehan Bicak with the first truck of Tilburg
One year anniversary
of our Tilburg branch
Recently we have celebrated our
1st year anniversary of our Tilburg
Transport branch. We’ve held a very
nice barbecue on a sunny day with
the team and the Speedliner team
whom we work closely together with.
The Tilburg branch is focused on
freight in the close vicinity of the
branch in order to create the
necessary density. The branch
handles packages to pallets, partial
and full truck loads. A branch which
started with 3 team members and
have grown to 6 members and we
now can add a new driver and our
first owned Mainfreight truck to
the branch.
40 MAINFREIGHT TEAM REVIEW // DECEMBER 2020

Ploiesti Branch in Romania activates its Temperature-Controlled Transport
We have set an important milestone
in Mainfreight’s operations in
Romania. After a solid business-case,
our Transport team from Ploiesti
decided to penetrate the market of
temperature-controlled transport; this
with success, thanks to their local
partnership with a customer, a leader
of the Romanian grocery-retail.
Mainfreight already had a successful
partnership, due to the fact that the
retailer’s main distribution center
is, basically, across the street of
our warehouse. Developing further
cooperation was permanently on the
agenda of both parties, taking into
account the constant openings
of new hypermarkets. Thus, after
ongoing negotiations, a three-year
deal was signed, for assuring daily
replenishment of several stores in the
country.
The novelty of the new deal is
represented by the six state-of-
the-art semi-trailers, equipped with
temperature-control. With a maximum
load of 33 pallets and German
quality, the new equipment is used
for both shipping goods to their
stores and delivering FMCG products
back to their distribution center, the
original loading point, actually: so the
efficiency of the trip is assured at
close to 100%.
Alexandru Panait, Ploiesti Branch
Manager Transport: “we came to the
conclusion that there is enough room in
the market for new players wanting to
penetrate the temperature-controlled
transport business. Current proximity of
the customer’s main distribution center,
a few hundred meters away, allows us
to have quite a superior added-value
in terms of forwarding their cargo
with high-quality service. Also, our
Sales team members had numerous
enquiries from its suppliers regarding
delivering their goods directly into the
same distribution center. Both transport
legs were covered, so all we had to do
was to put our hands on the necessary
equipment”.
Our first LHV (Longer Heavier Vehicle combination) driving in Belgium
Mainfreight is known for taking on
new challenges and the LHV permit
for Belgium (on our NL vehicles) is
definitely one of them. It took a lot of
effort, but finally we got the permit to
have our first LHV driving in Belgium!
Applying for the LHV permit is
not that easy, it has taken us about
1.5 years as you need to take care
of 3 things:
1. Approved route – route to be
approved by the Belgium
government
2. Approved vehicles – vehicles
approved by a Belgian inspection
authority
3. Skilled drivers – drivers who need
to be in the possession of LHV
certificate
In Belgium you get a permit on the
‘intermediate vehicle’ (= the dolly /
B-double). On this license you will find
the final approved combinations that
you are allowed to drive in Belgium.
At this moment Mainfreight has a total
of 4 trucks, 3 dolly’s and 186 trailers
which are allowed to drive in Belgium.
LHV are able to transport 7.2 loading
meters more than a regular trailer, this
means more volume and less CO
²

emissions. Currently we have a LHV
truck every day on a route
‘s-Heerenberg to Zwijnaarde, then to
Zaltbommel and back to
‘s-Heerenberg. The next challenge will
be applying for a permit for Germany.
We would like to thank our drivers,
mechanics and all other team
members, who contributed to this
success. Let’s paint the world blue!
MAINFREIGHT TEAM REVIEW // DECEMBER 2020 41

Online Public Tracker on Customer Order Number
More and more customers are looking
for options to integrate Mainfreight
tracking & tracing data into their own
website / customer service portal or
to open the tracking & tracing details
of the relevant shipment on the
Mainfreight public tracker via their
website / customer service portal.
At this moment the standard tracking
solutions for our customers on the
Mainfreight Public tracker are based
on a Mainfreight shipment number,
barcode or integrations of a
Mainfreight tracking API.
Together with the IT team in NZ, a
new functionality for the public tracker
on the www.mainfreight.com site has
recently been developed, which offers
customers the option to generate a
direct link to the public tracker based
on their order number and customer
number. The advantage of this feature
is that every customer knows their
own order number and can therefore
easily generate a link to their shipment
on the Mainfreight public tracker.
Improving our technology and creating
solutions is what we do!
Strengthening our Network by New
Line Hauls
Strengthening the network is one of our main goals in
Europe. Our Mainfreight Transport teams have worked
closely and intensively together in these challenging times,
to achieve new line-haul connections and set ups between
our European Transport branches.
•
Our latest branch in Tilburg, which opened in October last
year, is now directly connected to Genk and Zwijnaarde in
Belgium and further new connections are underway.
•
In Belgium, our branch in Genk has started with a regular
line to our branch in Lyon (France) and has extended the
line to our branch in Paris with additional departures.
•
We also extend our freight distribution network from our
‘s-Heerenberg branch (Netherlands) into a selected area
in Germany, while our branch in Zwijnaarde in Belgium has
connected to department 59 in France to service their
area.
•
Our Eastern European branches are also achieving mutual
network connection. Our Katowice branch (Poland) is
connected to our Cluj branch in Romania, while Romania
has regular connections to and from the Netherlands and
France and will shortly start in Belgium.
•
Our other Polish branches Pruszkow and Poznan are
connected on a daily base to ‘s-Heerenberg in roundtrip.
The Branch has also a gateway function, so that we are able
to transport goods further in the Mainfreight network.
To intensify the Mainfreight Network in Europe we remain
working on strong cooperation between our branches where
we delight our customers with the highest level of quality.
The Newest Addition to our Fleet
Here is the latest addition to our fleet,
a true Mainfreight go-kart! Five year old
Julian (son of Jan, truck driver) always
wanted to have a Mainfreight go-kart,
and now he has it! We wish Julian
safe journeys.
42 MAINFREIGHT TEAM REVIEW // DECEMBER 2020

Mainfreight Ningbo – Sunny Sun
Ningbo branch has launched a new Mainfreight Groupage service ex Ningbo, China to Adelaide, Australia starting in
September 2020. We are very pleased to advise that Mainfreight Ningbo now has its own groupage service to all of base
ports of Australia. We have stable weekly services to Melbourne (MEL), bi-weekly services to Brisbane (BNE) and Sydney
(SYD) and monthly services to Fremantle and Adelaide. Our target is to develop a weekly service to MEL, BNE and SYD in
near future. Ningbo branch has its own groupage weekly service ex Ningbo to Auckland or Tauranga, New Zealand as well.
We are very grateful for the great support and cooperation from the Mainfreight
Australia and New Zealand team. We will have good developments of LCL and
GRP products in future. Special People, Special Company!
ASIAASIA
Mainfreight Asia – Cary Chung
Team, we are halfway into our 2021
financial year and I hope all of you
have adapted to the “New Norms”!
We want to take this opportunity to
thank the Team around the globe for
keeping the World moving, especially
the teams that are out there delivering
freight during critical times, BIG
THANK YOU from the Asian family!
The half-year results are now behind
us; it is a best indicator of great team
work and network growth. We are
seeing growth to/from all our regions
as well as in-country sales. Our strong
operational team across Asia have
also worked incredibly hard with many
late nights to ensure our service
quality, carriers and freights are being
booked and well managed. Hence,
heading into the Christmas and
New Year season, this will put
extreme pressure on our team to
move the surging freight. We must
remember that quality defines who we
are from our competitors.
Despite the current crisis, we see
many opportunities ahead of us.
Since we are still a small player, we
will continue to intensify our footprint
across Asia. That said, our Suzhou
branch, 100km from Shanghai
opened on 16 November 2020.
We also have Dalian and Chongqing
planned for Q1 / Q2 next year. This
will bring our total branches in China
to 11.
Commercially, we have never been
stronger. Our 54 sales team members
across Asia are busy hustling for
every-day freight. In Don’s words,
“What makes the city live & breathe!”
We are also seeing an enhanced
relationship within the Mainfreight GM
Sales team. Hence, our cross-selling
is extremely important. The network
must focus on building a much
stronger mutual pipeline, focus on
closing the gaps between our Top
1000 customers across our three
business divisions.
Our sales directives and approach
have not changed – with setting
appointments, quality pipelines, asking
the right questions, training, and
grooming the Blue Bloods remains
our priority.
We are all uncertain when travel
restrictions will be relaxed or when
borders will once again open, so
picking up the phone to call or Webex
your brothers and sisters is very
important so that we keep all the
communications happening. I am sure
we all have never done so much video
conferencing in our lifetime! But hey, a
good life experience for all of us and a
time to be remembered!
To all the Mainfreighters out there, thank you once again for all your contributions
and energy every single day. We would not have made it without all your support so
THANK YOU! Please make sure to stay safe, keep your masks on, social distancing,
wash your hands and we all live on! Have a wonderful Christmas and Happy New Year!
L-R: Sunny Sun, Charlie He
MAINFREIGHT TEAM REVIEW // DECEMBER 2020 43

New business of
Mainfreight Qingdao on
board – Vicky Zhao
Opportunities are there for those who
are prepared!
Our super sales, Tiger Li, has been
targeting one of our potential
customers who is a leading merchant
and processor of agricultural goods.
For the past five years, Tiger has
maintained a close relationship, got
hold of every opportunities, searched
for new and qualified warehouses, and
attended the internal trainings for the
suppliers of customer. Finally, his
effort has paid off by securing the first
warehouse business, total of
10x40’HQ with 197,014kgs &
430cbm, from the customer in this
year. All the cargoes are currently
stored in our Qingdao warehouse.
Thanks for Tiger’s continuous efforts in
this business with the supports and
business proposals from Michelle Yip,
Regional Supply Chain Manager in Asia.
We are always hunting for more
business, and are very confident that
we will continue to grow.
Tiger Li
Mainfreight Hong Kong – Jacky Lam,
Hong Kong Branch Manger
Hong Kong Branch had seen significant changes in 2020. I am
honoured to be promoted as a Hong Kong Branch Manager from
May 2020. I believe many of you have already known me very well
since I have been working in Mainfreight since 2015. I had few
different positions before, as a Business Development Manager, HK
Sales Manager, Regional Sales Manager for HK and South China, and
today as Hong Kong Branch Manager. Promotion from within is a good
example to demonstrate one of our unique cultures in Mainfreight.
Being a Branch Manager is a new journey for me and also a new chapter
for the Hong Kong Branch. I have realized that I need to shoulder a great
amount of responsibility. My main aim is to unite all the HK team
members together to achieve a greater performance. I know we have a
long way ahead of us to go, and I know we will make it happen because
all of our HK team members will place their hands together!
New Office Area for Mainfreight Hong Kong
We are expanding and moved to a new working environment on 31 August 2020 to accommodate our growth!
Our new HK office has brought a new, comfortable and bright office with almost 6,000 sqft.
L-R: Jacky Lam, Jerry Chan, Cary Chung
44 MAINFREIGHT TEAM REVIEW // DECEMBER 2020

Business Development -
Sea Consolidation Service
& Air-Sea Service
We are striving to expand our consolidation services
with not only the buyer consolidations but also the
multi-country FAK consolidation. Hong Kong and
Shenzhen branches have been combining their
shipments via multi-country consolidation modes to
optimize the container utilizations.
We also offer an alternative intermodal service –
“AIR-SEA” is an ideal way to combine the speed of
airfreight with the cost-effectiveness of ocean freight.
We have the shipments moving as mentioned above
that have reduced the shipping costs by up to 40%
by not using a full airfreight transportation solution.
L-R: Vincent Lee (Shenzhen BM), Jacky Lam (Hong Kong BM)
Mainfreight Shanghai –
Joan Ji
Shanghai 20th anniversary
Shanghai Branch celebrated its 20th
anniversary on August 1, 2020. It has
been an exciting journey, growing
from five team members to over a
hundred today. Shanghai Branch had
an outstanding performance and won
the honors of “Branch of the Year”
several times. We have the pleasures
of celebrating the long service awards
of members who have been with us
for 10 years.
Thailand Team –
Withanya “Mo”
Ceetantivech
Sales Conference of Thailand
Sales team
Our Thailand sales team has arranged
the first sales conference outside of
the office environment and held it at
the east area of Thailand. With the new
surroundings, our sales team could
think of creative and new different
sales strategies during the conference.
Sommai Trakarnrung - Lek, Regional
Intra-Asia Tradelane Manager, shared
his presentation skills to improve his
the sales team’s professionalism. The
team has participated in brainstorming
activities to increase service promotion
and business development in Thailand.
We are looking forward to seeing our
team growth soon!
L-R: Miko Ren, Joanna Fan, Benny Tang, Joan JiJoan Ji
Chatchawan C. (Deaw), Jinatta M. (Ann), Pattamanun A. (Joy), Withanya C. (Mo),
Siriporn K. (Fon), Sawinee T. (Bew), Suttapa R. (Ploy) and Sommai T. (Lek)
MAINFREIGHT TEAM REVIEW // DECEMBER 2020 45

Business Development in
Thailand - Sommai “Lek”
Trakarnrung
Mainfreight Thailand has obtained a
big project shipment from Austria to
Thailand via our Mainfreight
Amsterdam service. This was an
exciting project to import bogies and
trailers for BTS Thailand by Air mode.
Lek (Sommai Trakarnrung), our
Regional Intra-Asia Tradelane
Manager, has spent a couple of months proposing on this project.
Our local team has arranged the final mile delivery to the site on the
same day on a weekend to fulfill one of our Mainfreight culture
slogans “Under promise, over deliver”. This project could not be a
success without our Amsterdam & Thailand team “can-do-attitude”.
We have shown again that the excellent Mainfreight network is solid
and we were able deliver this project cargo smoothly to our customer.
Vietnam Team Retreat
– Richard Nguyen
Our Team recently held a retreat in
Da Lat city which was a mix of work
and fun. We had a wonderful time
together and shared the daily issues,
experiences and trouble cases we met.
We also enjoyed the tough kayak and
dancing competitions by putting our
hearts and souls into the activities. With
the delicious foods and fun together,
we became closer and understand
each other better and are able to
develop into a harmonious relationship.
This trip was a motivational pill to do
our jobs better in the future.
The 1st row (L-R): Mandy Le, Cherry Tran, Chau Cao, Anna Phan, Wendy Hoang,
Jayce Huynh, Sophie Do
The 2nd row (L-R): Bruce Tran, Bryan Nguyen, Neil Phan, Miley Bui, Selena Nguyen,
Harry Huynh, Alesha Ngo, Danny Van, Steven Lien, Will Ho, Daniel Dao, Richard Nguyen
New LCL service from
Christchurch to Tokyo –
Rui Kawasaki
Our first LCL consolidation has
started from Christchurch to Tokyo
with bi-weekly services. As no other
competitors in Japan has its own LCL
box from Christchurch to Japan, this is
a very unique service of Mainfreight
that we aim to move to weekly service
in future.
46 MAINFREIGHT TEAM REVIEW // DECEMBER 2020

Update of CaroTrans Asia
– Jerry Chan
We have made the decision to
restructure our CaroTrans sales team
in South China to be centralized
in Hong Kong and focus more
on the Key Accounts & Products.
The reason for the change is
to strengthen our core trades
(USA, Australia and New Zealand)
where we are more mature.
Welcome New Graduate Trainees of Mainfreight Development Program in Asia
We have welcomed our new graduate trainees to join our Mainfreight Family in Hong Kong and Shanghai teams since
July 2020. After a few months of training at sea freight and airfreight department, they are working with sales team as
sales supports. In addition, our team will enhance their visions with
better comprehensive logistics knowledge and shape their sales
personalities and advantages. We believe these apprentices will
become real Mainfreight “blue blood” in future.
Trainees in Hong Kong - L-R: Selina Chan, Ian Sit, Ceci Yeung
Trainees in Shanghai - L-R: Chris Deng,
Mickey Qian, Jeffery Xiao
From Hong Kong to a new Adventure in Singapore
– Michelle Yip
“Dai ga ho (Hello everyone)!”
I am Michelle from Hong Kong and
have just kicked off my amazing
journey with Mainfreight Singapore
branch this year. I am very glad to take
this opportunity of moving to
Singapore, from my hometown
Hong Kong. Both Hong Kong and
Singapore are internationally well-
known transportation hubs with
world-class supply chain
infrastructures. I have to say that
I am at a fabulous stage of my life
to develop further on my knowledge
and expand my network in Singapore
where it has another potential and
critical market for Mainfreight Asia.
Since 2014, I have started my journey
with Mainfreight in Hong Kong as a
Logistics Manager. In the following
years, I had experienced lots of
exciting chances to work on various
warehousing and business solution
projects in different counties with our
local, regional and global teams. With
all these multi-country / multi-region
MAINFREIGHT TEAM REVIEW // DECEMBER 2020 47

experiences, I could develop the Asia
warehousing business with our
brothers and sisters not only in Asia
but also worldwide. In the recent
years, I have understood more
comprehensively on the global supply
chain management after being
promoted from a Hong Kong Logistics
Manager to a Regional Asia Supply
Chain Manager. This was not what I
have imagined myself doing before
joining Mainfreight.
What is next? Despite the unusual
times we are in this year, it is still a
great pleasure to stay with our teams
to tackle all the obstacles one by one.
I am very motivated and grateful to
contribute more to our team and in
business development and growth.
There is still more to achieve with
Mainfreight in the coming years.
Let’s stay optimistic, proactive and
surely “Blue”!
Profile: Clark Bu, Regional Sales Manager –
Northern & Central China
Briefly sharing my background,
I was born and raised in Shanghai
and graduated in Shanghai Maritime
University in 2003. After that, I have
been engaged in sales work in
logistics field.
Now, I am a father of an 11-years-old
girl with a happy family. In my spare
time, I like traveling, playing games
and reading books.
In August 2019, it was my honor to
join our Mainfreight family as a
Regional Sales Manager - Northern &
Central China based in Shanghai.
My focus is to develop multinational
potential business including the global
business, tender, projects and etc.
In addition, it is very important that I
coordinate with the Branch Managers
to support the regional sales team to
reach their individual & team targets
by KPI review, system management,
daily communication, suggestions and
solutions sharing etc.
Many years of my sales work
experiences have trained me by facing
difficulties and challenges, and we will
achieve the success by putting hard
work and making the right decisions.
From: Brendan Belesky (Mainfreight Atlanta)
Sent: Tuesday, June 2 2020
To: Cary Chung (Mainfreight Asia); Joan Ji (Mainfreight Shanghai)
Subject: Thank you and Feedback
Hi Team
See attached email, the hard work and teamwork between SHA and ATL has been appreciated.
TF is very large Worldwide company and for them to ask what our secret is, it's truly outstanding!!!
Well done and a great way to start the week!
From: Michael S
To: David Argel (Mainfreight Atlanta)
Cc: Michelle Smith (Mainfreight Atlanta)
Subject: Thank you and Feedback
David and Michelle,
I meant to send this over the weekend but had a lot of moving parts and actually took a bit to relax. As you know
I have a standing call with TF executive supply chain team. I also understand you know these products are
essential in the chain of COVID19 testing and is one of the main components of their test kits.
First, thank you both for the incredible amount of effort and energy you have put into this process and making
sure that product is getting here as fast as possible. I know this has require an enormous amount of time and late
nights as well as early mornings.
On our call on Friday afternoon they posed this question. Can you tell me the secret behind how Mainfreight is
getting products reliably and quickly to us? They were amazed at the speed and consistency and have not found
that in any other freight company.
I am going to be asking them to reach out to David to try and have them offload more of their air freight to you
and your team.
Thank you so much for all that you are doing and we would not be where we are without your expertise.
Thank you from the bottom of our hearts
Michael S
Feedback
48 MAINFREIGHT TEAM REVIEW // DECEMBER 2020

Mainfreight Americas – John Hepworth
T
eam, we are now into our 10th
month dealing with our “new”
normal, with no relief in sight.
We have all adapted within the global
business differently. Here in the US,
Covid-19 is striking back as winter
hits, so we must remain vigilant to
ensure we continue to make our
work space as safe as our
homes. With our traditional holiday
season here, when we love to travel to
visit family and friends, we need to be
extra careful to ensure we remain
safe and don’t bring the virus back
into our workplace.
During all this abnormality, we are
experiencing a peak period that is
causing heavy strains in the supply
chain; from space and equipment
issues in Asia, congested wharves on
the West Coast, and a shortage of
100,000 truck drivers nationwide
which is causing large price increases
to move cargo across the US.
This is the type of perfect storm
that our Mainfreight culture
thrives in. Trust our culture, don’t
compromise on our standards, and
make sure we deliver on our promises.
After a difficult first quarter we are
seeing our business start to rebound.
We are onboarding new customers
weekly, and expansion is continuing
within our network with the following:
•
Houston Transport and Air & Ocean
have recently moved into a new
75,000 sqft building with a 2-storey
office and includes our newest
Kitchen
•
Toronto Warehousing is opening its
first site in Canada, December
2020, with a 135,000 sqft facility in
Toronto with great exposure to one
of the busiest freeways in
North America.
•
Atlanta Warehousing has expanded
and taken on the whole building
adding an extra 90,000 sqft.
•
Chicago Warehousing has outgrown
its new site already and taken on a
temporary location of an extra
60,000 sqft to handle new
customers. This will lead to a
second permanent site in 2021.
•
Dallas Warehousing has done the
same, with an additional 65,000 sqft
with sights set on a mega
warehouse in 2021 due to potential
customers coming on board.
•
San Francisco Transport opened a
65,000 sqft facility in September
2020.
•
Salt Lake City Air &Ocean has moved
into a new facility in July, 2020.
•
Portland Air &Ocean is moving into
a large site in December 2020.
Team, as we head into another year
we must stay focused on the key
strategies below;
•
We are an LTL/LCL and Airfreight
business; focus on our target
markets
•
Intensify our trade lanes/routes to
build multi-departures per week and
per day.
•
Maximize our margins, don’t get
caught up in volume, but find the
customers who appreciate our
service
•
Sales is everyone’s responsibility
•
Work with our customers to use us
more than 1 division (build our brick)
by developing our global supply chain
•
Cash is king, collect our money
There is a lot happening and with the
holiday season underway in the USA
we must be careful to stay safe and
avoid any further spread of Covid.
We appreciate all your efforts, and the
large amount of work being done.
Make sure, when you have time off, you
relax and enjoy the company of your
family and friends. It’s well deserved!
Happy Holidays and Merry Christmas to all – from the team at Mainfreight Americas.
Mainfreight Warehousing North America – René van Houtum
I
t is an understatement to say that
this year was not the easiest year
in our short history. The world was
and unfortunately still is dominated by
COVID-19. However we are
Mainfreight, and we become stronger
in the face of adversity. Although
some of our customers have been
heavily impacted by the pandemic,
many found creative ways to continue
or even increase their sales. Volumes
in the retail channels declined, while
volumes in the direct-to-consumer
channels dramatically increased.
Our sales team was able to connect
with potential customers and generate
new revenue and in combination with
the growth that our existing customer
base is showing, our revenue is well
up for the first six months of the
financial year. A direct result is that
since March, most branches have
been operating in the “peak season
mode”. Bearing in mind that Covid is
constantly lurking, we have to show
deep respect for the teams that kept
the branches operational under
extremely difficult circumstances.
We have seen some “hiccups” but in
general we have been able to serve our
customers well and many customers
have expressed their gratitude.
On September 1st, we expanded our
warehouse in Atlanta by 100,000
square feet, increasing our
warehousing footprint to 150,000
square feet. The wall that separated
us from the additional space had to be
removed and Devyne was eager to
get that construction work started...
AMERICASAMERICAS
MAINFREIGHT TEAM REVIEW // DECEMBER 2020 49

With several new customers coming
on board, we are confident we will fill
this space quickly. By the time of
writing this newsletter, we are
“painting the building blue” and putting
up the signs. Photos to follow in the
next newsletter!
In Chicago, we gained a lot of new
business and in order to
accommodate it, we have leased an
additional 60,000 square feet,
adjacent to our current warehouse.
As you can see in the photo, the
space is filling up quickly.
It is six years ago now that we started
our Warehousing division with about
150,000 square feet (14,000 m
2
)
warehouse space. Including the
recent additions, we are now
managing over 1.1 million square feet
(102,000 m
2
). If we hit our long-term
target determined during the Branch
Managers’ conference in February,
we expect to manage around 2 million
square feet (185,000 m

) by 2024.
An exciting target for the team and
we are confident that we will make
this happen.
As mentioned, since March, most of
the branches have been extremely
busy. Most of our customers
continued to be successful during the
pandemic. Besides an increase of
inbound and, as a consequence,
outbound activity we also saw an
increase in value added activities.
One of the highlights this summer was
that our Newark team “produced”
400,000 kits for one of our main
customers. With on average 10,000
kits per day, it took the team about 8
weeks to finish the project; on time to
meet the critical deadline.
We are approaching the end of the
year 2020. When we started this year,
nobody could have predicted what
was going to happen in the world.
We would like to thank the teams in
our branches for the tremendous
amount of effort put in this year. It is
fantastic to see how we pull together
during difficult times. If we keep the
same passion and enthusiasm for our
business, without a doubt we will
secure our growth for the future.
Our unique culture resists pandemics
and whatever else comes our way!
It is a tradition in the Christmas
newsletter to review what we can do
better next year:
1. Team development. We cannot
grow our business without a
well-educated and motivated team.
We must continue to train and
invest in our team.
2. Cherish our culture, be a
Mainfreight ambassador, sell it to
our customers! Our customers
love the passion we have for our
and their business. It does make a
difference!
3. It is all about impeccable
performance. Remember
Mainfreight’s two unshakable
beliefs ...
We cannot become complacent,
not one day of the year, not one
minute of the day. Our customers
deserve absolute top performance.
4. Like our favourite sports teams, we
practice top sports. At any time,
we must strive to improve
ourselves and at any time, we must
be on top of our game. One day
without top performance, is a lost
day.
5. Have fun! The year 2020 was
probably not the most “fun” year
but we will be “back to normal” in
the near future. Enjoy spending
time with the Mainfreight family;
work hard, play hard!
Devyne Gilliam removing the wall in the
Atlanta warehouse
All the best for the New Year and please make sure that you have a well-deserved Holiday
together with your family and friends! This year has shown us just how important it is to
take time for our loved ones. Looking forward to another successful year together in 2021!
Newark team working on the kitting projectThe overflow space in Chicago
50 MAINFREIGHT TEAM REVIEW // DECEMBER 2020

Mainfreight Transport North America – Shawn Roach
O
ur Transport business in
North America heads into the
second half of the financial
year with a LTL (Less than Truckload)
mindset that will continue to intensify
as we drive transformation further
through the business. We are already
seeing increased shipment counts in
major markets, supporting an ever-
growing Mainfreight llnehaul network
and P&D (Pickup and Delivery) fleet.
Meanwhile, there has been a period of
significant imbalance in road freight
equipment, causing tractors and
trailers on the West Coast to be
delayed, for up to 7 days. This has
caused delays for our competitors,
and is driving 100% increase in
truckload rates prior to peak season.
We are building our own true trucking
muscle, with a sense for urgency for
our customers, and we are determined
to be an LTL market disruptor.
Excitement continues to build while
we work through the deployment of
our new Mainstreet software, targeted
for official roll-out at the end of the
year. Freight forwarding system days,
you are numbered!
We have established four new
Mainfreight Transport buildings in the
last 12 months. Congratulations to
the Chicago and Atlanta teams who
moved into new Mainfreight Transport
facilities earlier this year! In
September, we established our first
Mainfreight Transport Branch in San
Francisco, in record time, well done
team. And we are very proud to
announce our latest move, Houston
Transport branch, in our first
standalone building.
It has been exciting to see the growth
of our sales team – to the largest
team we have had in years.
There is much work to do, and the
Mainfreight Transport offering in the
market is attracting internal and
external opportunities.
The key areas we as a team
need to focus on are:
•
Quality
•
Revenue growth and retention
•
Margin improvements and initiatives
•
Mainfreight Linehaul and P&D
deployment
•
Network Utilization
•
Net Profit growth
We still have plenty to do, as we drive
the transformation from a forwarder
model, to a value-added carrier, and
build a much bigger business, taking
up the opportunities that are out there.
Transport Sales Update – Shaun Upper
Our sales team is now 38 strong. With
another 14 positions to be filled over
the next 9 months, sales induction is
paramount. It is critical that we equip
our sale team for success and ensure
we delight our customers with our
service. As a means of distinguishing
Mainfreight from our competition, we
must continue to stress the
importance of consistently illustrating
our value to our customers. We must
not lose sight of the fact that we
provide solutions, and we need to
show our customers that we are
solving their problems.
We are laser focused on freight that
keeps the city breathing. If this global
pandemic has taught us anything, it is
that fast moving consumable goods is
the name of the game. It is no surprise
we are seeing a marked improvement
in FMCG. These products sell at their
best during economic downturn, and
now represent more than 50% of our
high value gains since the beginning
of the financial year. A positive side
effect of this focus is that we are
seeing opportunities spin-off into
greater prospects with “Big-Box”
retailers. Perfecting our service with
these retailers will ensure our success
moving forward. We are working
quickly to understand how to best
service Big-Box, and become a
partner of choice for such retailers
moving forward.
Peak season coupled with a surge of
inbound international freight has the
North American transport industry at
capacity. We are seeing the prospects
frustrated with our competition’s
quality of service, and they are looking
for a solution. This is our opportunity
to make our mark.
Making the transition from freight
forwarding to a true LTL company has
not been an easy road, and we are
proud of our team’s commitment to
change. Thank you to everyone for
your dedication to building something
special.
We The North: Growing Canada – Andrew Hall
We have the potential to be bigger than Australia!
As the temperature drops towards the
lower digits on the gauge, I go
searching for winter coats and boots
that I have not needed in the past
couple Californian winters. Some
might think I am crazy to return to the
True North Strong and Free. However,
the call to help build this special Kiwi
company in my adopted home country
of Canada gives me goosebumps, not
due to the temperature but because
of the growth potential.
Growth in many forms: network,
people and self.
Canada is a country of 38 million
diverse citizens, spread across a
landmass only eclipsed in size by
Russia. Similarities to Australia and
New Zealand are masked by our
proximity to the largest economy in
the world. Like our Commonwealth
cousins, we have a few large cities
spread out along a reasonably narrow
band hugging the southern border.
From Coast to Coast to Coast, the
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