Investor Strategy Update

© Gentrack 2021. All rights reserved.
1
External metrics
1.CMRR – covers all contracted revenue both fixed (e.g. subscription, annual support) and variable (e.g. BMP variable revenue, Managed Service)
2.TRR – covers BAU service revenues which are contracted on an account by account basis on a collective degree of regularity.
3.ARR – 1H’21 ARR of $40.4m annualised
4.Total revenue –per outlook provided on 27th May 2021
5.Strategic R&D definition (non-GAAP measure) – development of new strategic technology + enhancement of existing core
6.Cash EBITDA – EBITDA inclnon-cash share scheme costs, inclall R&D spend, excllease costs of property (corresponds to FY21 EBITDA outlook of ~$10m (27th May 2021))
FY22 revenue impacts:
A.FY22 Utilities revenue impacted
by ~$10m loss of ARR vs FY21 –
UK SOLR's + UK customer
migrating to own system
B.Mitigated by growth in existing
customer relationships, new
logos, and new services – update
to be provided at time of
providing FY22 revenue guidance
NZ$mFY21 guidanceFY24 Targets
ARR (=CMRR+TRR)~$80m
1,2,3
>10% CAGR vs FY21
Total revenue>$100.5m
4
+~30% vs FY21
Strategic R&D spend~10%
5
~15% x total revenue
Cash EBITDA~10%
6
15-20% x total revenue

---

© Gentrack 2021. All rights reserved.1
Gentrack
Strategy
Gary Miles
CEO
June, 2021

© Gentrack 2021. All rights reserved.2
Our agenda
Gentrack’s Strategy
Lacey Montague
CSO
Gary Miles
CEO
Te c h n o l o g y
Loukas Tzitzis
CTO
Delivery Capabilities
ZeevBerkowitz
COO
UK Business
Geoff Childs
CM –UK
APAC Business
Allan Sampson
CM –New Zealand
Mark Humphreys
CM –Australia
VeovoBusiness
James Williamson
CEO –Veovo
Financial Metrics
James Spence
CFO
Q&A
All participants

© Gentrack 2021. All rights reserved.3© Gentrack 2021. All rights reserved.3
Gentrack
Vision: one day.
We see a world where people
understand and are empowered to
responsibly use precious energy
and water resources. That’s why we
aim to be the go-to innovation
partner to leading utilities and
service providers globally.
Mission: today.
To relentlessly drive our
customers’ success by
developing better
cleantech solutions.
Purpose: forever.
To bring utilities into a
sustainable era.

© Gentrack 2021. All rights reserved.4
We are starting from a strong foundation...
Gentrack is unique in that we support multi-play for b2b and b2c
for both energy and water.
B2C and B2B
energy & water
utilities
50+
Households
or businesses
managed
20m+
Utility and
software
experts
500+
Years’ experience
in utilities billing
& customer care
30+
In gross
margin leakage
recovered
£350m+
We are the clear leader in b2b energy and contested water.

© Gentrack 2021. All rights reserved.5
Three factors driving an unparalleled industry
transformation
1
From centralised to
decentralised energy
systems
2
Deregulationis creating
competition and
cost to servepressures
3
Decarbonisation
creating demand
from customers,
regulators and
investors for
innovation in
cleantech
In 2020, GB energy utilities losses totalled circa £1b for prior year
-2
-1
0
1
2
3
4
5
20 0920 1020 1120 1220 1320 1420 1520 1620 1720 1820 19
Combined gas and electricity domestic
EBIT margin (%)
UK pre-tax domestic supply margins of large
incumbent suppliers, combined gas and electricity
Municipal
level
Household
level
Community
energy
Self-supply
Demand side
flexibilities
Primary
energy
Electricity
grid
National or
international level
Gas grid
Imports not possible in the
completely autonomous
(off-grid) case
Global annual total CO2 emissions

© Gentrack 2021. All rights reserved.6
Addressing (1)Decentralisation, (2) Cost to
serve pressure and (3)Clean tech innovation...
To survive and win, utilities are
modernising their core systems to
smart and agile solutions.
Billing and customer care is a
controlling hill for follow-
oncleantechinnovation
Demand
Forecasting
Big Data
Analytics
Cost Based
Pricing
2-sided and
Multi Play
Services
Meter Data
Services
SMART
Digital Prepay
E.g. T1 Utilities -1/3 of legacy system
replacements in flight,1/3 in tender, remaining
will follow

© Gentrack 2021. All rights reserved.7
Tailwinds driving momentum for the business
We have
launched a new,
fresh brand and
clear purpose –
external comms
israising positive
awareness
Employee
pride and
engagement
is up
We are seeing
strong growth
from our 50+
customers who
are turning to us
for new
innovation
Our India centre
is coming up to
speed and will
provide
essential scale
and savings
The UK & AU lead the
energy transformation,
many countries will
follow –opportunity
beyond our core
markets is significant
(not factored into 3 year
forecast)
Recent wins in
both energy and
water provide
momentum and
we are focusing
on pipeline
development

© Gentrack 2021. All rights reserved.8
Headwinds creating a drag on the business
Prior period
attrition
isslowing down
revenue growth
in FY21 and
FY22
UK challenger
market will
continue to
face
insolvencies
New
competitors
have some
momentum
(delivery and
scale unproven)
Global demand
for technology
resources is
high
It will take time to
reset our industry
image which
impacts
competitive
tenders

© Gentrack 2021. All rights reserved.9
Strategic and profitable customer
relationships
Growth through continuous delivery of
new innovations
Expand our footprint in water and
energy in existing markets
Focus on winning Tier 1 utilities
Long term, recurring revenues
Intimate customer relationships
3 pillars for strategic growth
Strong baseNew logosManaged service
Great technology
Delivery excellence

© Gentrack 2021. All rights reserved.10
Gentrack
Cleantech
Leadership
Loukas Tz i t z i s
CTO & CMO
June, 2021

© Gentrack 2021. All rights reserved.11
SaaS core with monetizable extensible microservices
Portfolio evolution
ProfitabilityBilling
Gentrack Cloud Platform
Digital Engagement
Digital Gateway & Extensibility Layer
Product
Management
Meter Data ServicesMarket Operations
Customer Care & Acquisition
Data & Insights Foundation (AI/ML/RPA)
CX, Data & Analytics
Key Market Strengths
Solid Technology Foundation
Cloud-native,
serverless
API-based open
architecture
DevOps
CI/CD
Security and Privacy
compliance
Unique end to
end offering
Data driven
decision making
Future proof,Bill
anything Platform
Extensibility
Monetisation Layer

© Gentrack 2021. All rights reserved.12
Some of
our new
innovations
SMART Digital Prepay
2-Sided Business models
Demand Forecasting & Control
Meter Data Services
Gentrack for Networks
Data Analytics & Insights

Thank you

© Gentrack 2021. All rights reserved.14
Gentrack
Delivery Powerhouse
Dr ZeevBerkowitz
Chief Operations Officer
June, 2021

© Gentrack 2021. All rights reserved.15
A driving force for growth
End-to-End delivery capabilities –a key differentiation point
Gentrack
Systems
Customers
Deploying over 100
functional changes to
production a quarter
Surpass known customer
operational KPIs
Running 5 parallel
transformation
programmes
Hosting > 60 customers
on the Cloud
Transformation
Development
& upgrade
Maintenance
& hosting
Managed
Services
Delivery Powerhouse
Unparalleled value

© Gentrack 2021. All rights reserved.16
Proven capability:
Complete 10 programmes over the last 2 years
Methodology and tools to execute high complexity multi-play
programmes
Management team with accumulated experience of over 100 successful
transformations
Elevation areas:
Adjusted programme methodology
Method and tools for agile transformation
Develop ‘continuous data migration’ practice
Risk management and performance management
Transformation
Darren Cleary,
Managing Director
of Hunter Water
“I’m pleased we’ve been able to
deliver this new system in
partnership with Gentrack. We want
to ensure our customers can easily
and efficiently do business with us,
and this project has been an
important part of helping us provide
an even better experience for them.”
Transformation
Development
& upgrade
Maintenance
& hosting
Managed
Services

© Gentrack 2021. All rights reserved.17
DevOps transformation: systematic and predictable
development shop at scale
Scalability:
Open India Centre: 50 engineers now, growing to circa 30% of
engineering work-force by the end of 2021
Lead time: reduce new engineers on-boarding time by half
Implement global delivery model to enable resource mobility
and optimal utilisation
Cost structure: reduce average cost per employee YoY
Customer centricity: assign Customer Success Manager to
each customer
Development & upgrade
Data points:
Improve quality by 5-10%QoQ
Increase throughput by 3-5%QoQ
Reduce lead-time to on-board new engineer by
50% (from about 6 to 3 months)
Improve customer satisfaction by 10-15%Yo Y
Transformation
Development
& upgrade
Maintenance
& hosting
Managed
Services
0%
20%
40%
60%
80%
100 %
120 %
0%
20%
40%
60%
80%
100 %
120 %
Q2/21Q3/21Q4/21Q1/22Q2/22Q3/22Q4/22Q1/23Q2/23Q3/23Q4/23Q1/24Q2/24Q3/24Q4/24
% Increase in Development
% Reduction on Tickets
Amo unt o f Develo pmentNumber of Tickets
130%
125%
120%
115%
110%
105%
100%

© Gentrack 2021. All rights reserved.18
Systems reliability: secure availability
performance (3 9s) through 24/7
monitoring and proactive maintenance
Performance transparency: system
performance visibility to customers
through monitoring console
Cloud migration: accelerate migration
to the cloud by improved tools and
processes
Security: maintain rigorous security
measurements & compliance (ISO 27001,
GDPR)
Maintenance & hosting
Transformation
Development
& upgrade
Maintenance
& hosting
Managed
Services

© Gentrack 2021. All rights reserved.19
Complementary/synergetic offering:leverage domain and
system deep knowledge to run Back Office operations for
customers
Proven results: major KPI improvements in existing and new
engagements; surpassing expectations and industry known
performance
Continuous improvement:enhance best practices and
robotic process automation (RPA); leverage India centre for
continuous support and reduce TCO
Growth engine: with sticky, profitable and multi-year revenue
Recent win and pipeline: win multi-year managed services
contract with Orbit; discussion in progress with 10 customers
Managed Services
Data points of existing performance:
•Achieve 98.2% billing rate
•£10M recovered to our customers' revenuein
thelast 12 months
•Reduce regulatory customer service payment
by 21% in first month (see chart below)
•99.85% enrolment completion rate within 17
days
Transformation
Development
& upgrade
Maintenance
& hosting
Managed
Services
Oct-20Nov-20Dec-20Jan-21Feb-21Mar-21Apr-21May-21
Regulated payments per month (£)
Payments made to customers due to breach of
license conditions
MS Consulting
project commences,
backlog work begins
-21%
-68%
Prior to Gentrack
Managed Service
First month of MS,
backlog worked,
breaches reduced
significantly
Month
1
Month
2
Month
3
Month
4
Month
5
Month
6
Month
7
Month
8

© Gentrack 2021. All rights reserved.20
A driving force for growth
End-to-End delivery capabilities –a key differentiation point
Gentrack
Systems
Customers
Development machine
Improved operational
KPIs in a sticky business
Proven transformer
Reliable and secure
Transformation
Development
& upgrade
Maintenance
& hosting
Managed
Services
Delivery Powerhouse
Unparalleled value

Geoff Childs
General Manager, UK & Ireland
June, 2021
UK & Ireland

© Gentrack 2021. All rights reserved.22
Utilities UK & Ireland

© Gentrack 2021. All rights reserved.23
Growth in the UK
Market
leader in
B2Bfor the
UK
Market
leader in
B2B water
for the UK
Market
leader in
energy by
number of
suppliers
Innovative
high-
growth
challenger
brands
Strong tier
one brands
supported
at scale
Customer
satisfaction
improving
quickly
Choppy UK Waters –Drag
•Drag on our growth potential
•SOLRs will continue
•2018 & 2019 customer loses still impacting
2021 and some of 2022
5 UK Clients in top
10 including
Which?
Recommended
9 UK Clients rated
‘Excellent’

© Gentrack 2021. All rights reserved.24
UK focus for growth
Growth
vector 1
Growth through our existing clients
Growth
vector 2
Growth
vector 3
Reset unprofitable & low
revenue contracts
Held Innovation sessions with
key clients
Demand Forecasting & Control
Data Analytics
TOU Tariffs
Smart Metering
Profit
Upselling our managed services
CTS –range of our CTS
Helping a leading Tier one
customer through tactical MS
MS great growth opportunity –
talking to all clients
Launched 3 months ago with one
customer. Now have2tactical
engagements and 2 additional
long-term customers
Securing new logos
We are engaged with some major tier one players as they are
reviewing their tech stacks
We are looking to grow further into the Ireland market

---

© Gentrack 2021. All rights reserved.1
Mark Humphreys
Country Manager, Australia
June,2021
Asia Pacific

© Gentrack 2021. All rights reserved.2
Customer transformation in water
Increasing regulatory
complexity in energy retail
Investing to differentiate in a
competitive energy retail market
APAC growth drivers

© Gentrack 2021. All rights reserved.3
A strong base: Australian capabilities
7/15
largest water
companies
in AU
$7BN
billed p.a.
via largest 2
retailers
73
staff in
Australia
11 projects in
last 2 years
6 new clients
2 major upgrades
3 digital
enablement
AU Leadership
team expertise
146 years
utilities
217 years
billing
260
market
interactions
6
regulatory
changes in
next 12
months

© Gentrack 2021. All rights reserved.4
Investing in growth
Australian WaterAustralian Energy Retail B2BAustralian Energy Retail B2C
Winning New Business
Positioning as Innovation PartnerAnalytics & DataInvestment in Account Teams
Growing our value
Strong Energy B2B base with 30%
leading market share
Strong regulatory model and 3yr pipeline Upgrade paths / Journey to the Cloud
Leverage our strong customer base

Veovo
James Williamson
CEO, Veovo
June, 2021

© Gentrack 2021. All rights reserved.6
Veovoimagines a world where people go brilliantly.
Where queues, delays and boredom are replacedby
experiences that delight.
Our Vision
Enable the world’s most intelligent airports and
transport hubs.
Deliver technologies that enable brilliant travel
experiences through smart decisions powered by
real data and joined up thinking.
Our Mission

© Gentrack 2021. All rights reserved.7
Veovo’sglobal footprint28
Countries
110
Airports Live
Airports
Train / Metro
Amsterdam Centraal
Station
New York City Transit
Grove Street Station
10 other stations
Sweden -Stockholm
Denmark –5 cities
USA -NYC Airports -taxi
management
Canada –Toronto
Switzerland –Zurich
Thailand –3 cities
UK –3 cities
New Zealand –6 cities
Traffic

© Gentrack 2021. All rights reserved.8
Create flexible tariffs and
discounts and accurately bill
for any service
Win new carriers, expand
routes, reduce leakage
Make tailored offers and
communicate –to the right
person at the right time
Improve experience,
grow revenue
Predict when people show
up and how they move,
dwell and shop
Proactively and efficiently
manage crowds & queues
Veovointelligent platform
Machine-learning, Forecasting, Simulation, Decision-support
Real data from across the ecosystem
Manage all aircraft,
resources and co-ordinate
all aviation partners
Better performance, optimal
use of assets
Airport
Operations
Revenue
Management
(Billing)
Guest
Engagement
Passenger
Predictability &
Flow Management

© Gentrack 2021. All rights reserved.9
In 2019 Veovo...
Helping airports and their customers
Go Brilliantly
Helped smooth
the journeys of
890+
million
passengers
per year
Co-ordinated
4
million
flight
movements
per year
Managed
>$4.2
billion
of aero revenue
per year
Both revenue
growth and
EBITDA
>20%

© Gentrack 2021. All rights reserved.10
A strong pre
pandemic position
Weathering
the storm
Veovois emerging
stronger
Veovothrough the pandemic
Easing airports' path from volatility to predictability
Solid growth
> 20%
Sticky
customer base
High recurring
revenues
–56%
Great people in 5 global locations –
low
attrition
Business
critical
technology
Retain
profitability
Steps to
support customers
–
shared pain
Refine
post pandemic strategy
Accelerate
tech development
New customers:
Swedavia, Perth, 25M pax US and 45M
pax European Airport
Trusted and respected
by customers
Platform and story is
aligned with airports'
need to:
Do more
with less
Improve agility
to
handle change

© Gentrack 2021. All rights reserved.11
Covid impact on the industry is unprecedented.
But growth is on horizon –some US airports are approaching
pre-covid levels. And global scheduled capacity is gradually
increasing.
Positive signs. But regional variances
A travel market poised for recovery?
Passenger
traffic
dropped from
9.5Bn
in 2019 to
3.3Bn
in 2020
Airport
revenue in
2020 was
down
66.3%
46 million
aviation-
supported
jobs lost –
a 52%
drop
10
5
20192020
2021
Global Traffic
Billion Passengers
Orlando Airport June
’21traffic expected to
be 90% of 2019 levels

© Gentrack 2021. All rights reserved.12
Airport evolutionary journey
From reactive to prescriptive and automated
AIRPORTS TODAYAIRPORTS 2024
AIRPORT 2.0
Analysing and Reacting
Bridge gaps with real
time understanding and
collaboration between
parties
Increased automation
AIRPORT 1.0
Measure and monitor
Data trapped in multiple
systems
Heavy manual processes
Long lag times between
seeing and responding
AIRPORT 3.0
Forecast and Optimise
Real time
recommendations
based on changing
environment
Smarter long-term
planning
AIRPORT 4.0
Intelligent Airport
Proactive, automated
actions and
recommendations that
deliver the best
airport-wide
performance
Where the leading
airports are now
The new battleground
Airport 4.0

© Gentrack 2021. All rights reserved.13
Veovostrategic pillars
Customers as strategic partnersBest in class technologiesScale for growth
Strategic
Priorities
Key
initiatives
to deliver
Go to market strategy for higher
tier airports
Invest in sales resource and new
partnership model
Strengthen position with
customers –joint innovation and
Customer Success
Cloud technologies and
capabilities that enable
Airport 4.0
Leverage our depth of data, AI
and machine learning
Extend Managed Service
provision –supported by
cloud/SaaS
Innovate at pace by reducing
gap between concept and
delivery

© Gentrack 2021. All rights reserved.14
Expect to return to growthas passengers return
Continue to invest in having the best technology
and to adaptand evolvefaster
Increase our provision of Managed Services and
delivering our technology as SaaS
Enable smarter, more efficientand more agile
airports
Return to travel = Veovo’sreturn to growth
Best in class
applications
continuously
updated
World class team
of airport
specialists
Portfolio of
business
services

Go Brilliantly
Go Veovo

External
Metrics
James Spence
CFO
June, 2021

© Gentrack 2021. All rights reserved.17
External Metrics
1.CMRR –covers all contracted revenue both fixed (e.g. subscription, annual support) and variable (e.g. BMP variable revenue, Managed Service)
2.TRR –covers BAU service revenues which are contracted on an account by account basis on a collective degree of regularity.
3.ARR –1H’21 ARR of $40.4m annualised
4.Total revenue –per outlook provided on 27th May 2021
5.Strategic R&D definition (non-GAAP measure) –development of new strategic technology + enhancement of existing core
6.Cash EBITDA –EBITDA inclnon-cash share scheme costs, inclall R&D spend, excllease costs of property (corresponds to FY21 EBITDA outlook of ~$10m (27th May 2021))
FY22 revenue impacts:
A.FY22 Utilities revenue impacted
by ~$10m loss of ARR vs FY21 –
UK SOLR's + UK customer
migrating to own system
B.Mitigated by growth in existing
customer relationships, new
logos, and new services –update
to be provided at time of
providing FY22 revenue guidance
NZ$mFY21 guidanceFY24 Targets
ARR (=CMRR+TRR)~$80m
1,2,3
>10% CAGR vs FY21
Total revenue>$100.5m
4
+~30% vs FY21
Strategic R&D spend~10%
5
~15% x total revenue
Cash EBITDA~10%
6
15-20% x total revenue

© Gentrack 2021. All rights reserved.18
A message from our
Chair........

© Gentrack 2021. All rights reserved.19
The transformation of the business is well underway.
Summary
There is strong growth opportunity with some short term
headwinds from prior period utilities and airports pandemic.
We are growing, have a healthy and improving cash balance and
are well placed to take advantage of the cleantech revolution.
Gentrack is a great platform to create value for shareholders.
World class
team
in place
Strong
technology
roadmap
Customer and
service culture
established
Positive
customer
response

Q & A