Mainfreight – Team Newsletter December 2021

MAINFREIGHT TEAM REVIEW
NEWSLETTER DECEMBER 2021

A Word from Don
W
elcome to our Team
Newsletter, compiled by
our people for our people,
our customers, our shareholders, and
often read by others.
While reading this Christmas
newsletter, we are sure you will
experience the passion and energy
our people have as we work through
a very busy period, with congested
supply chains both internationally and
domestically.
These unprecedented freight
volumes, across every sector and
region of our business, are good for
our financial performance, but have
placed pressure on our service levels
and infrastructure. Our response has
been to increase our capacity
wherever possible – team numbers,
facilities, and transportation options.
In our Air & Ocean division, our teams
across 26 countries are assisting
each other to ensure access to air
and sea capacity, through our
established carrier relationships or
finding other alternatives. Being
innovative at times, converting freight
that previously moved as
containerised cargo onto bulk vessels,
and chartering planes when the
opportunities arise.
Domestically we are sourcing every
available piece of equipment, rail rolling
stock, and costal shipping capacity to
service the distribution needs of our
customers. Additional warehousing
space has been leased to help with the
overflow of storage, where our custom-
ers’ “just in case” philosophies have
overtaken the “just in time” principles
they previously used.
Our capital expenditure programme
continues to ramp up, with our
previous commitments now further
increased to encompass over 50 new
land, building and leased facilities
across our global network.
It is our intention to increase
our warehousing footprint to sites
of larger capacity, with some
50,000+m
2
sites already occupied
or under construction.
Our freight facilities remain key
differentiators for us in terms of
activity, location, and quality. We
continue to plan for further
development of these sites across
larger cities and in more regional
locations in each country.
At every opportunity, we build to
capture solar power for our electric
handling equipment and power
requirements, harvest rainwater to
drinkable standards, and have
facilities that help our people deliver
high quality services for our
customers. We are intensifying our
network to be closer to our customers,
increasing our efficiency and lowering
our carbon footprint.
Successful implementation of robotics
in our warehouses is underway with
trials in Dallas and Melbourne – yet
another exciting initiative by our
people to find efficiency and improve
levels of service.
We continue to win new business and
consumer demand does not appear to
be slowing. This period prior to
Christmas is likely our biggest freight
tonnage period in our history. There is
no doubt it is a demanding time for
our team. Please be generous and
understanding. Great communication
with our people and our customers is
key. Let us be honest and act with
integrity. Make a mistake, have a late
delivery, then let us own up to it.
Our customers will appreciate the
attitude and our desire to be the best
we can be.
Craig Evans, a legend of our business,
has announced his intention to finish
in the New Year, after 34 years of
service with Mainfreight. Craig has
played a key role for us
across many and various leadership
roles, of late leading our New Zealand
team. During this time, the business
has developed tremendously and is
achieving record levels of growth and
profitability. Our network intensity and
customer reach has increased, with
many new facilities built under his
guidance.
We owe Craig a huge amount of
gratitude and thanks for his
contribution to our journey and we
wish Craig, Cherie and their family our
very best for their new challenges and
opportunities.
Replacing Craig as our New Zealand
Country Manager is Carl George, a
27-year veteran. We are delighted
Carl has accepted the role and we
wish him, and those who will follow
him, all the very best as they further
develop their careers with us.
What an amazing company this is,
and to have the privilege of working
alongside you all is very special.
Thank you for everything you do for us.
Enjoy the holiday season and
spending quality time with family and
friends, which is important for us all.
Meri Kirihimete
Magazine Directory
Australia ....................3
New Zealand ...............17
Europe .....................31
Asia .........................40
Americas ...................48
Technology .................56
Training & Development ...59
Bereavements ..............65
Service Achievements .....66
Long Service Legends ......67
Photoboard ............... 70
Feedback ...................73
Cover: Christmas illustration by Benoit Park, aged 8, son of Peter Park, Mainfreight Auckland Wharf
Craig Evans - New Zealand Country Manager

Mainfreight Australia – Rodd Morgan
T
his time last year we said 2020
was the most unusual year we
had seen for a long time. Not too
many people would have predicted that
12 months later we would have lived
through a year that was a notch or two
up even on last year. This year, the big
states of Victoria and NSW have lived
through some tough and extended
lockdowns with Victoria enduring the
longest, harshest lockdown on earth.
The great news is that this time around,
we have real hope due to the
availability of vaccines.
Equally great news is that our business
performance through this period
continues to be very strong and is a
testament to the talent and toughness
of our people who have stepped up
wonderfully well once again. Our
quality has been reasonable despite a
perfect storm of difficulties that include
record volumes, team members unable
to be at work due to isolation rules, and
further inefficiencies caused by the
need to operate our business in team
bubbles to ensure that any Covid-19
outbreaks would not see our branches
shut down. Moving our customers’
freight is just so critical and will always
be our primary function and priority.
We want to take this opportunity to
acknowledge the anxiety that some of
our team are experiencing as a result
of the pandemic, and urge you to seek
help from a professional if you are
struggling. One thing to take comfort
from is that things will soon return to
normal and we are thankful that all of
our Mainfreight team have at least been
able to be confident that their job is
safe from the impacts of the pandemic.
Our good business performance has
allowed us to keep expanding our
network, with six branches opening
over the last year. Major building
projects on our owned sites in
Adelaide and Dandenong South are
well underway now with completion
due in June and September 2022
respectively. Also next year, we have
a further ten building projects to be
delivered made up of purpose-built
leased facilities that are extra
branches (e.g. Mackay) or are
replacing existing branches (e.g.
Townsville, Gold Coast, Airfreight
Brisbane).
Network expansion remains a key
strategy for us as it allows better
control of quality and accelerates our
growth as we win customers from the
new regions we occupy that we
otherwise would not have.
This is the first Christmas Team
Newsletter that doesn’t contain a
contribution from Bryan Curtis (BJ).
After over 40 years with us and many
sacrifices, the great man retired on
July 31 in order to spend more time
with his large and growing family.
Unfortunately, from day one of his
retirement, BJ and Gina have been
locked in their house due to Victoria’s
sixth lockdown thwarting their plans to
tour Australia. Hopefully by Christmas
Day they have managed to relocate
back to Auckland to begin this
exciting part of their lives. We wish
you both all the very best and thank
you again for your tremendous
contribution to Mainfreight.
Five Things to Do
Better in 2022
1. Always try to maintain a hopeful
outlook. Nothing is better for
your well-being than having hope.
2. Covid-19 restrictions have seen
a large amount of bureaucracy
placed upon us. Let’s make sure
we don’t follow the same path.
3. Set audacious goals but come
up with a plan to achieve them.
More importantly, take action to
achieve them.
4. Ask for feedback even if it is
tough. Praise is nice but
knowing how to improve will
propel you forward.
5. Try to get involved in sales-
generating activities irrespective
of your role.
For the second year in a row, we are
especially thankful to our people for
the extraordinary efforts you have put
in during such uncertain times,
particularly in Victoria through more
than 280 days in lockdown.
We cannot be prouder of you.
Thanks also to those team members
that will be working through the
Christmas and New Year period.
For those taking a break, please enjoy
yourself. For many of us, the
opportunity to get together with
friends and family will be extra special
this year.
Enjoy your hams and reading through the following pages of our Christmas update.
Have a great and merry Christmas
Australia Transport – Simon Hart
I
am writing this newsletter with a
feeling of pride. You, the team,
have been remarkable with respect
to the pace at which you have adapted
to constantly changing public health
orders. What has made it even more
challenging is navigating through
the varying restrictions across states
and territories.
Our branches are empowered to
make decisions and this has never
been more evident in the way they
have steered us through the last
12 months. Despite all the
distractions, the teams have got on
with delivering the freight and
delighting our customers.
During the latest lockdown in
New South Wales, we successfully
opened our newest branch in
Wollongong. Great work Harrison
Wright and team. The branch will
further strengthen our network with
Blue trucks stretching further down
the beautiful South Coast. We will
continue to invest in the network with
AUSTRALIAAUSTRALIA
MAINFREIGHT TEAM REVIEW // DECEMBER 2021 3

new branches due next year in
Mackay, Orange and Dubbo.
These all present opportunities for our
next aspiring Branch Managers.
Our peak period is shaping up to be a
record breaker. We appreciate the
energy the team has invested in
dealing with Covid-19 challenges.
We need to look after each other and
take care of ourselves. Make time to
refill the tank and remember that the
little things count i.e. team BBQs,
coffee trucks, haircuts (particularly in
VIC), ice blocks etc. A lot will be
expected of us during the peak
season and it will be critical for us to
maintain a high level of communication
with our customers.
Finally we have farewelled a legend of
the business this year, Bryan Curtis (BJ).
One of BJ’s goals was to leave the
business in a better position than he
found it. There is no doubt that he
achieved this. Thank you BJ, don’t be
a stranger!
Thank you again team for your efforts,
be very proud of your achievements
while remembering there is still more
for us to do. You are special people in
a special company.
Claims Performance
Outward Consignments Per ClaimInwards Consignments Per Claim
Branch
To Sep
2021
To Mar
2021
To Sep
2020Branch
To Sep
2021
To Mar
2021
To Sep
2020
CCA BRISBANE8257493586747CCA PRESTONS14792103745009
CCA PRESTONS194101232113379CCA CLAYTON136031450612008
CCA CLAYTON1467932572054CCA BRISBANE993765018073
MFT TOWNSVILLE1089026552314MFT TRARALGON8873
CCA PERTH6888MFT EPPING703242193661
MFT BENDIGO476942794027MFT ALBURY552543285920
MFT ALBURY445147113915MFT GOLD COAST463434598875
MFT ADELAIDE356260856880MFT CLAYTON41074343
4765
MFT GOLD COAST284618932377MFT BALLARAT4102200249732
MFT NEWCASTLE282430054544MFT TOOWOOMBA408578563921
MFT ERSKINE PARK236816430MFT NARANGBA405557187750
MFT CLAYTON23351481
1595
MFT PERTH394152915093
MFT TAMWORTH221240210MFT TOWNSVILLE393019932293
MFT CANBERRA217321411927TOTAL COMPANY340832203862
TOTAL COMPANY201932203862MFT CANBERRA3364477925725
MFT BRISBANE163716601845MFT ERSKINE PARK315317790
MFT EPPING153613021275MFT NEWCASTLE305222715438
MFT PRESTONS126612451787MFT ADELAIDE276122582503
MFT BALLARAT115936102232MFT BRISBANE201648157934
MFT GEELONG79915522518MFT GEELONG169319831637
MFT NARANGBA78228040MFT PRESTONS126412011575
MFT PERTH69613822227MFT TAMWORTH97112650
CCA EPPING4547290MFT BUNBURY057880
MFT TOOWOOMBA000MFT BENDIGO057115773
MFT BUNBURY000CCA EPPING036830
MFT WOLLONGONG0MFT WOLLONGONG0
MFT TRARALGON0CCA ADELAIDE0
CCA ADELAIDE0CCA PERTH0
If your branch is below the Total Company number, then you are below average.
Make sure you and your team members work hard this year to be above this line.
4 MAINFREIGHT TEAM REVIEW // DECEMBER 2021

Townsville unit to Cairns each night. We also run to Mount Isa every Monday to Thursday, a distance of 913km one way.
Things to do better
1. Delivery performance is a
work in progress. There have
been a number of distractions
in the last 12 months. We are
now well placed to ensure we
are consistently achieving the
expected level. This is a daily
discipline.
2. Training. As the business
has grown so has the team.
Ensure that our Depot
Systems are understood.
Time invested in good training
upfront will avoid the time lost
on managing challenges
downstream.
3. Presentation. Never walk
past rubbish on the floor.
The immaculate presentation
of our vehicles, facilities and
team is a non-negotiable (and
is even more important when
we get busy). If we look tidy,
we will play tidy.
4. Communication. We will
encounter challenges early
during this peak period.
Give the bad news early.
As time ticks away so do the
opportunities to fix the issue.
5. Take ownership of every
problem, don’t just hand it off
to someone else.
Kirkalocka. A 10-hour round trip from Perth.
Hacer, the builders of Dandenong getting creative on R U OK Day.
Adelaide – Steve Phillips
Very exciting times for Adelaide!!
Great news for the Adelaide Transport,
Chemcouriers and Air & Ocean teams
with work commencing at the new
Gallipoli Rd site. The whole team is
buzzing and we cannot wait to move
in sometime in June/July 2022.
The size of the facility and its
purpose-built layout will help get us
some desperately needed efficiencies
in our current performance.
The street appeal will make it the
best-presented Transport site in
Adelaide, and the team is very grateful
that the business has seen fit to invest
capital in such a major development.
The office area and team facilities will
rival anything in the Transport arena
and will be a magnificent showcase
to bring our current and future
customers to.
Branch Managers Kendall Anderson (Chemcouriers) and Steve Phillips (Mainfreight) at the new Adelaide site
Earthworks at Dandenong South – You can see the outline of our buildings!
MAINFREIGHT TEAM REVIEW // DECEMBER 2021 5

Adelaide and
Dandenong Projects –
Martin Wierzbicki
Earlier in the year, we appointed
builders for our new Transport depot
in Adelaide (previously mentioned)
and our new super-site in Dandenong
South. Both projects have kicked off
now and are running simultaneously.
Earthworks have commenced, and
we are excited to see materials
arriving on site. Both projects are on
schedule, with Adelaide Regency Park
due for completion in June 2022 and
Dandenong South due in September 2022.
Perth – Jesse Gray-Morgan
As we all know our Graduate Program
is an important part of our 100-year
vision. Here in Australia we aim to
have at least 10% of our team
members participating in the
Mainfreight graduate program.
We are excited to present Sarah
Johns with her graduation certificate,
after two years in the Mainfreight
program, congratulations! With Sarah
graduating, this means that Western
Australia has dropped below the 10%
mark for graduates in the branch, so
we are keen to get more on board in
the near future.
Sarah started working with us casually
while studying and once she
graduated we snapped her up as
quickly as we could. Sarah currently
looks after our direct costs while
putting together our weekly P&Ls.
The search for the next outstanding
team member continues.
Wollongong –
Harrison Wright
G’day Team,
It has been a challenging yet exciting
time here in our newest Transport
depot – Transport Wollongong.
As with all new openings we
experienced a few curve balls and had
our opening delayed twice. We are a
small but mighty, passionate team of
six, including one Owner Driver. We
are hoping to get two more ODs,
including a van, on board by Christmas
so we can slowly start to expand our
delivery area. We are a stone’s throw
away from the beach, if you stand on
the tip of your toes you can see
glimpses of the water from our
balcony.
Whilst Wollongong is a picturesque
coastal area, with surfing beaches and
rock pools lining the coastline, it is well noted for its heavy industry, port activity, and long history of coal mining.
It is also home to Port Kembla Steelworks – the largest global operation of the Bluescope group – where 2.6 million
tonnes of raw steel is produced each year.
Now that we are up and running we are ready to really show Wollongong who Mainfreight is and what we can do.
Dandenong South once completed!
Graduate Sarah Johns
and Branch Manager Jesse Gray-Morgan
L-R: Samantha Daley, Rebecca Gristwood, Reegan Batchelor, Harrison Wright.
(They do like each other, just social distancing!)
6 MAINFREIGHT TEAM REVIEW // DECEMBER 2021

Driver Appreciation Week – Larapinta 2021
We kicked off Driver Appreciation Week in Larapinta with a BBQ Halal breakfast.
A few early starts required by the team to get everything sorted and cooked for
when Drivers arrived to set off on their daily runs. The next day, the CS
Teams had baked all weekend and had a variety of different cookies wrapped
in bags with notes of thanks and appreciation for the drivers. There were also
free truck wash vouchers from Pride & Joy Mobile Truck Cleaning Service.
The Team was also awaiting the drivers at the weigh bridge to shine tyres as
they started for the day. The next day was capped off with a coffee van in the
morning for free coffees all round!! Overall, it was a great week and well deserved
for our hard-working Owner Drivers here at Larapinta
Australia Warehousing – Riyaz Jordan
“I like to use the hard times of the past to motivate me today” – Dwayne Johnson
W
e set ambitious goals at the
start of the year and in the
true Mainfreight way, we
forged ahead and didn’t allow the
frequent changes imposed on our
operations to slow our momentum.
Our team has made enormous
sacrifices this year, whilst successfully
maintaining operations. We are
grateful for our team members’
commitment and would like to thank
both them and their families.
Our customers have also been
understanding during the past year
and for that we are thankful.
Despite the year’s challenges,
we successfully opened three new
warehouses at Ingleburn, Berrinba
and Dandenong, and are excited to
see the growth of the team.
Our “Goods to Person” technology
(AMRs) went live in Epping,
Melbourne and we have started to
see the improvement in operational
efficiency. This further highlights the
Victorian team’s resilience to rollout
such a large-scale project even with
the disruptions the State faced.
There is light at the end of the tunnel
as we move towards a Covid-19-
normal society. Impending pressures
on warehouses and networks will
continue as we face delays in the
supply chain. What might seem like
a challenge, will give us an opportunity
to demonstrate to our customers
that we are the right partner for
their business.
Thank you all for your dedication and commitment to our
shared goals. Please unplug, relax, and enjoy the holiday
season. Bring on 2022!
Driver appreciation week cookies – Transport Brisbane
Gagandeep Singh – Owner DriverJon Silver – MFT Larapinta
“Mainfreight the fresh food people”
North Queensland Produce -
Load of watermelons from
Woodstock Qld to the
Sydney Markets NSW.
Things to do better:
1. Create an environment where
doing the right thing is as easy
as possible.
2. Site Presentation. Let’s not wait
for the “slow” season to start
looking after our branches. The
culture we create determines
our teams’ behaviours.
3. Continue to build on
relationships and explore
opportunities with existing
customers to grow our network.
4. Collect the Cash. The supply
chain pressures will intensify
and now more than ever we
need to have a tight control on
cash collection.
5. Identify training needs for our
team to ensure we learn new
skills and continue the growth
with Mainfreight.
6. Screen time has surged during
the pandemic. Have a break.
Read a book.
MAINFREIGHT TEAM REVIEW // DECEMBER 2021 7

Sales Team Update
The way our Sales team works with
customers has drastically changed as
we have navigated our way through
the pandemic. Unlike much of our
business, the Sales Team has had to
adapt the way we work, to find
opportunities and engage with
businesses. The team has quickly
adopted and continually improved
the quality of video conferencing,
teleconferencing and live video-
conference site tours to continue
finding good quality prospects and
retain our existing customers. There
were mistakes, tanties and toys
thrown out of cots – but we got there.
Australian businesses are battered
and bruised from the consequences
of the pandemic, in particular record
high levels of international shipping
costs. As a result, it has become
challenging to convince a business to
have the pleasure of moving to
Mainfreight, while also taking up the
cost of moving stock to our sites.
The challenge for our Sales team is to
clearly demonstrate that the long-term
value that we offer to customers, is
worth the additional cost currently
being incurred.
We have seen some fantastic new
business gained, complemented by
excellent retention and extension
work achieved by the Sales team –
proving, that with the right strategy,
focus and skills, we can smash our
targets even in the most trying
conditions.
Having hit our revenue target this year,
our focus switches to two things:
•
Supporting branches to achieve our
profit target for this year.
•
Pipeline and new business gains for
the 2022 sales calendar year.
Our 2022 targets are going to be
formidable, but we have never had a
better Sales team to get us over the line.
To the Warehousing Business
Development, Customer Development,
Sales Support and Analyst teams –
thank you for your commitment and
bloody well done! Remember, there is
always a better way, and we look
forward to you showing us as we
move into 2022.
Sights Set
on the Future
Warehousing Adelaide has grown
from one warehouse and three
team members into three
warehouses and seven team
members, and we couldn’t be
prouder.
There have been a lot of highs and
lows but with our sights set firmly
on the future, we will soon
transition into our new warehouse
where we will all be under the
same roof. We cannot wait to get
our hands on the keys and start
unpacking!
Rework Projects
One of our customers came to the Kookaburra Warehouse looking for
a solution for the co-packing requirement of their business. Normally
they would send their orders offsite to a specialist company to rework
their products for promotions or to add Australian Standards labelling
to the bottles.
In typical Mainfreight fashion we said, ‘Yeah, all good, we can do that!”
What started as a few wrapped pallets is progressing and evolving
quickly. There are now plans underway to use motorised conveyor
belts and specialist label applicators. The team has been working on
a mezzanine floor, which allows us to maximise our floor space while
providing the team a safe area to operate in, away from the hustle and
bustle of the forklifts.
The team is quickly growing and is now a vital support crew for any
reworks that we do onsite.
New Sydney Warehouse
We have been fortunate over the last year; where most businesses
down-traded due to the pandemic, we have continued to grow.
This has resulted in warehouse space constraints which has required
us to act fast and expand our Warehousing network. To support this
growth, we have signed a lease at Ingleburn in Sydney, while the new
Moorebank facility is being built.
In true Mainfreight style we have been tasked with building the site
and team from the ground up, while also filling the warehouse.
We are a young team taking on the challenge of developing a branch
from scratch – it is certainly a long journey ahead, however as we put
the right people in the right seats, it will be a journey to be
remembered.
L to R: Selina Cabrera and Daisy (Amandeep Kaur) start
the careful process of opening gift boxes and applying the
mandatory label on the bottle
Suliano Mounga travelling down a now full aisle at Ingleburn
8 MAINFREIGHT TEAM REVIEW // DECEMBER 2021

New Berrinba Warehouse
The middle child of the Mainfreight
Warehousing family finally got a third
warehouse! The new shiny
warehouse at Berrinba is located just
a 10-minute drive from the Larapinta
and Radius Drive Warehouses.
Berrinba will have 10,000 pallet
spaces, two meeting rooms and one
coffee machine (eventually).
This has enabled us to move some
existing customers from Radius Drive
to the Berrinba Warehouse giving
Radius Drive some much-needed
space. At Berrinba, we are still in the
process of putting up the racking,
purchasing furniture and sourcing
better coffee. Once the racking is up
and the site is painted in our
Mainfreight Blue it will be sure to
make an impression with the locals.
In other news, we have finally
completed the chiller extension at
Larapinta. It is a cool room, but here
in Queensland we often refer to it as a
chiller because anything cooler than
24 degrees is freezing. Winter in the
sunny state is anything below 24
degrees and you best believe that we
are getting our long pants and
jumpers out!
This extension will mean that we will
be able to fit an additional 1,000
pallets of ambient 18-degree storage.
Fun fact, the cool room is by far the
best smelling spot in the warehouse;
thanks to the sweet smell of chocolate
that will make your mouth water.
It is indeed an exciting time to be
working in Warehousing in
Queensland as there are plenty of
opportunities created from this rapid
growth. Hopefully we can keep this
hard work and momentum going into
2022.
Larapinta Cool RoomBerrinba Warehouse
Bianca Reck and Michael Walker
getting ready for Berrinba’s first customer.
Moving back to the South-East – Dandenong
by Shannon Lomas
Start with a plan, and then plan for that plan to change – over and over again.
Having a solid plan was my saviour
when going through the process of
starting a warehouse from scratch.
I had two months to get everything
organised for our new site in
Dandenong, Melbourne and once
we received the keys, it all kicked
off quickly and there wasn’t much
time left to sit and think forward.
The more I thought on what needed
to be done, the longer and more
involved the to-do list became. The
plan was constantly changing and
making quick decisions helped
push everything forward and
maintain momentum.
I had some guardian angels to help
pull it all together, Darrel Byrnes
from IT, James Hardy from SSS and
the whole team at Innov8tive were
all super stars. I can’t thank them
enough for their support and their
“let’s get it done” attitude. We were
on a very tight schedule for some
projects and were only able to get
the results we needed by having a
Ready, Fire, Aim approach. For any
new branch, these guys are on the
‘most wanted’ list.
After working solo in the branch for
a couple weeks, it is great to have
the team here now. Everyone is
shining in their roles, there is
energy and excitement for the
future and the branch is starting to
take shape. Most of the team is
made up of Noble Park alumni, it
really does feel like getting the
band back together.
Reflecting on the journey so far
there are a few classic sayings
which come to mind; “Have the right
butts in the right seats”, “Together
Everyone Achieves More”, “We’re in
the business of being busy”,
“Roll with the punches” and
“Just get on with it!”.
Checkout Scanners
Utilising our MIMS+ software,
Warehousing Prestons has been able to
integrate checkout scanners into our roller
belts. This has provided an opportunity for
a more efficient workflow for checking and
dispatching each picking order. We have
ensured all the required equipment, labels/
connotes/packing slips are available at the
same station to ensure the process flow is
complete.
Warehousing Prestons Checkout Scanner
MAINFREIGHT TEAM REVIEW // DECEMBER 2021 9

AMRs (Autonomous
Mobile Robotics)
The robots are finally here! We are
gearing up and working through the
implementation process of the AMRs.
We have four key customers at Epping
who will be using the system to start,
with room to increase customers
depending on freight and order profiles.
The AMR solution is a goods-to-person
system, meaning that instead of having
our team walk to locations to pick
products, the robots (which look similar
to home robot vacuum cleaners) bring
the products to our team in designated
areas. The robots are strong and
extremely smart being able to lift entire
shelves and bring them to a picking
point for our team to prepare the
orders. This will allow us to pick up to
2,500 lines per hour.
Our first customer implementation was
completed in September, with a total of
7,700 SKUs inducted into the AMR
system.
The biggest challenges during the
roll-out have been to juggle Covid-19
restrictions, split shifts, moving freight
into the AMR shelving, learning a new
system and how it integrates with
MIMs, making space on the 2,500m
2

mezzanine and continuing to delight
our customers. We anticipate being
fully functional, right in time for the
peak silly season.
Update from the West –
Todd Vallerine
Hello to all from Team Kewdale!
We have been extremely fortunate in
WA to have lived relatively normal lives
during the past year. The year 2021
has been a breakout year for the
Kewdale Warehouse. After being
below 50% utilisation for what felt like
an eternity, we are now enjoying the
fruits of a full warehouse and the
challenges that come with it.
Our relatively new team has embraced
the Mainfreight culture, and this can
be seen in the presentation of our
warehouse, the pallets we send out
and the morale of the team.
We have also jumped at the
opportunity to adopt new technology
into our branch such as voice picking
and smart replenishments and we are
already seeing numerous benefits.
Having already surpassed last year’s
profit we look forward to seeing what
we can accomplish by the end of the
year.
WA Sales Growth & Expansion
Mainfreight Warehousing in Western Australia has had a fantastic year so far,
which has been largely driven by significant increases in our existing customers’
activity. We have been fortunate to avoid significant lockdowns unlike other
Australian states and have experienced peak-like inbound volume since the start
of May, which is largely on the back of customers getting in early to mitigate the
supply issues faced last year. The team’s ability to perform under the pressure
of capacity constraints for a sustained period should be commended.
With the increase in storage volumes from our current customer base, as well as
the addition of new business acquired, we have reached capacity at both
warehouses in WA, and are utilising multiple overflow facilities. We are currently
in the planning stage for the new purpose-built facility in Perth, boasting
22,000m
2
of warehousing space, with an anticipated opening of November 2022.
Warehousing Epping AMRs
Kewdale Team
Back L-R: Regan Sorensen, James Adamson, Joshua Matthews, Lucas Evans,
Christopher Greipl, William Tuheke Front L-R: Jaydn Carr, Todd Vallerine
Warehousing Perth – Sasa Pelemis
10 MAINFREIGHT TEAM REVIEW // DECEMBER 2021

Back L-R: James Timoney, Ian Austin, Stephen Simpson, Zach Collins, Ian Thomas, Jack Hartley
Front L-R: Adam Downing, Adam Smith, James Blok, James Robertson, David Kidston
Australia Air & Ocean / CaroTrans Australia – Grant Draper
H
ustle for space – it has been
our catch phrase for the last
six months. Our air and sea
teams have been busting their guts
finding solutions for our customers.
There are severe shortages of space
on ships and planes for our exports
and our imports and it is the same
across all our major trade lanes of
USA, Europe, Asia and New Zealand.
Sincere thanks to our teams across
the country who have been working
hard to negotiate, wrangle and scrap
for bookings with our partner shipping
lines and airlines. This is what we
need to continue to do to give our
customers the best service quality we
can. One thing is for sure; due to
these challenges over the last two
years, we are learning a lot of new
skills and perfecting the ones we
thought we had mastered. This sets
us up well for a successful future.
We have been sending our regular
market updates to all our customers
to keep them informed of the
challenges that the world is facing
moving goods around the globe. It is
important that our customers are
accurately informed of what is
happening, so they have the correct
level of expectation of true door-to-
door transit times and the external
factors that can affect the delivery of
their goods. Please do what you can
to ensure our customers continue to
have the latest information on what is
happening in the global supply chains
so they can use this to make informed
decisions for their own stock planning.
In today’s environment, we must
continue to follow our mantra of
under-promise and over-deliver.
An acknowledgement and thanks to
our sales teams around the country,
who are doing a great job finding
suitable new business opportunities
and working well with our existing
customers to keep our customer
communication and interaction where
it needs to be.
It’s been a hectic and stressful six
months. Thanks team, we appreciate
what you do. Summer holidays are
almost here so please take the
chance to recharge and relax a bit.
Merry Christmas and Happy New Year to you and your wonderful families.
Warehousing Mobile Melbourne Team
Back row L-R: Jeremiah Tyrell, Justin Tupuola, Adam Davidson, Peter Kwas
Front row L-R: Zacharius Fuimaono, James Bower, Ethan Turner, Hamish Bradley
Eastern Creek Team
Back L-R: Melanie Andrews and Aleesha Bishop
Middle L-R: Meg Grange and Kara Williams
Front: Anthony Ng
Goals for the
New Year:
1. Exports are going well; now
let’s build on what we have
learned to get super growth.
2. We have gained some large
LCL businesses; use that
knowledge to find more like it.
3. Our GDP certification enables
us to target more
pharmaceutical and medical
customers, please understand
and take advantage of this for
new business sales and
operations.
4. We expect more planes to be
flying soon, now is the time to
target even more airfreight
sales growth through
operational quality and
concerted sales drives.
This is very exciting for the team in Perth, where we have seen a massive increase in our warehousing footprint in the past
couple of years – again, a fantastic reflection on the team’s ability to continue delivering high levels of service to our loyal
customer base.
MAINFREIGHT TEAM REVIEW // DECEMBER 2021 11

Jane Smith Memorial Award
Steven Hong from Air & Ocean Seafreight Sydney won the
2021 Jane Smith Memorial Award and had a few words to say.
The branch had just gone through one of the most
challenging ten to twelve months catalysed by lockdowns,
meltdowns (mental), breakdowns (vessels), sit downs
(strikes) and a plethora of other shipping and logistics-
related issues making it extra difficult for our teams to juggle
the day to day. With this being said, everyone in the branch
was able to roll up their sleeves and put in the hours and
tears to move freight for our customers – worry free (most
of the time). I believe our branch has already had a few
Jane Smith Memorial Award winners and I feel that this is
a true testament to the strong team culture we have in our
branch and to the wider management team for being such
great supports. Though we have a lot to work on (to beat
Melbourne ), having the honour of winning this award does
prove that we have the foundation to be an even better and
more successful branch. It is great to see an award focussed
on the operational and cultural side of the Mainfreight
business and I hope that many others within the business
will have the opportunity to follow this pathway and that we
can all continue to set the bar high for our culture and team
for the next 100 years to come.
Sydney Team Members Vanessa Carangelo
presenting award to Steven Hong
Aussie Export Fire Drill
The team at Air & Ocean Gold Coast
were getting behind the Aussie
Exports Fire Drill!
Port of Townsville
Expansion
Port of Townsville has officially
commissioned its new $30 million
Berth 4 Crane and Cargo Terminal.
The terminal’s completion was marked
by the debut of the Port’s new
Liebherr Post Panamax Ship-to-Shore
crane.
Combined with the $40.7 million
Berth 4 wharf upgrade completed in
2018, it’s more than doubled the
berth’s overall handling capacity.
The crane’s faster lift rates also mean
faster turn-around times for vessels.
Mainfreight Gold Coast Team
L-R: Jade Fogwell, Grace Stewart, Raymond English, Renee Duemmer, Samuel Cooper
Townsville Branch Manager Angela Etika-Fenwick attended the opening.
12 MAINFREIGHT TEAM REVIEW // DECEMBER 2021

Mining Project
Air & Ocean Perth Projects Team
has had a fantastic year, being
awarded multiple part charter sea
freight shipments for a new client.
Over 13,040m
3
/17,774 tonnes of
mining equipment from China to
Mackay, Queensland over six part-
charter shipments.
One of the largest of these
part-charter shipments was for
5,271m
3
/ 8,034 tonnes of cargo,
filling the entire lower & mid-deck
hulls of a 9,600t capacity vessel.
Mainfreight’s full scope of work has
encompassed the arrangement and
management of charter vessels,
stevedores, 150t - 200t crawler
cranes, terminal laydown leasing, plus
road freight heavy haulage transport
to four separate mine sites in the
Northern Bowen Basin of Queensland.
The majority of these shipments are
focused around moving mining
equipment weighing between 33-72
tonne per item. Each shipment has
had its own differences and learning
curve, which have been resolved and
overcome every time.
These part-charter shipments have
involved Mainfreight teams throughout
China and Australia. Sea freight
export teams in Shanghai and Tianjin,
vessel discharge supervision aid given
to Townsville and Brisbane teams and
the continued outstanding support
provided by the import sea freight and
customs team in Perth. An extra
special thanks and appreciation must
go to Sage Chang, Branch Manager
of Air & Ocean Tianjin, for his constant
assistance and efforts in meeting the
ever-changing needs of these
shipments.
This has been a major step into
industrial projects for Mainfreight
Air & Ocean, and all teams have
performed exceptionally.
Starting early March, Mainfreight
projects team have worked tirelessly
on finding the right solution for our
client to make all of the above happen.
Response from our client has been
full of praise during these difficult
times in international logistics. Thanks
to everyone involved in continuing to
provide the highest level of dedication
to these shipments and to our clients.
Equipment awaiting road transport for installation at the mines.
STEPtember
For the month of September, the
Sydney Air & Ocean Seafreight and
Airfreight teams set themselves a
lockdown challenge of 5 Million
Steps. With 23 team members
lacing up the sneakers and actively
participating, they closed out the
month with 5.7 Million Steps and
raising some funds to help support
Cerebral Palsy initiatives.
Well done team!
Mainfreight team members Lisa Harrison and Sonia Taylor getting steps in!
MAINFREIGHT TEAM REVIEW // DECEMBER 2021 13

Beef Week
At the start of May, James Robertson and James Blok from
Airfreight Brisbane ventured up to Rockhampton for Beef
2021, otherwise known as ‘Beef Week’. Beef 2021 is the
largest event in the southern hemisphere for producers,
packers, exporters, and beef industry associates.
The seven-day event revolves around cattle and the beef
industry, with many well-known abattoirs, studs, banks,
and industry dignitaries speaking about the future of
agriculture and beef.
After a lot of networking and catching up with some of our
customers, it was great to see that meat and beef has a
very positive outlook in Australia!
Flinders Port Tour
We’re unable to go on vessel tours at
the moment due to Covid-19
restrictions, however the Air & Ocean
Adelaide team were lucky enough to
join one of our top customers on a
port tour. It was amazing to see
vessels at work and build a greater
perspective of container movements.
The view from the top straddle was
fantastic, well unless you are afraid of
heights, isn’t that right Jodie?
Having a Field Day
Mainfreight Adelaide Sales team flying the flag at the biennial, three-day
field days in the Yorke Peninsula.
With all things agriculture, being Machinery/Equipment and Technology,
from over 700 exhibitors; it was great for Mainfreight to be amongst it for
the first time!
Adelaide’s Adriana Marafioti and Cameron Allpress ready to meet and greet
Welcome to Rockhampton, the Beef Capital of Australia
Mainfreight team in the photo with our
top customers are Bianca Moseley (left)
and Jodie Dirksen (front centre).
14 MAINFREIGHT TEAM REVIEW // DECEMBER 2021

In the Spotlight
The Brisbane Airfreight team recently had to get camera-
ready for one their top customers. The customer was
approached by SBS for a documentary regarding Austrade/
Beef exports in Australia currently and how the Covid-19
outbreak has changed the landscape dramatically. As part of
this discussion, it gave the customer a chance to show off
their developing airfreight portfolio and thus gave us the
chance to show off our talent as their export partner and
freight forwarder of choice.
As you can see from the photos, we got our best-looking
warehouse team leader Ian ‘stone cold’ Austin in front of the
camera showing off how to pack an AV of chilled beef, while
also showing off our beautiful site and company mottos.
We even got the cameraman into the Mainfreight family
spirit by sporting a high-vis team jacket. The documentary
aired on SBS on 22 and 23 October and I encourage all
Mainfreighters, not just those in Air & Ocean, to watch
online, see how the global supply chain has been rocked
since April 2020, and how we in Brisbane Airfreight are at
the forefront of new dynamic export strategies to assist our
customer’s growth post-Covid.
Owens Transport Australia – Mike Reid
W
hat an interesting six
months it is been since our
last newsletter. A difficult
time in all our lives, so many obstacles,
so many challenges, yet the team has
gone above and beyond in continuing
in a passionate and professional way
to service our customers.
Our thanks go to everyone in the
Owens team for their dedication over
the past few months. And a special
mention to our Owner Drivers who
have worked through some of the
more challenging conditions of any
profession and have done so with a
smile and maintained nothing but the
highest standards.
Our volumes and profit have not been
where we have wanted them to be.
This has definitely pushed the sales
team to be “Ready Fire Aim” in
working hard on gaining new business
as well as building our pipeline
opportunities with a large focus on the
retail sector in our space.
Today we have a much-improved
business, and our aim is to lead the
way towards a high-quality wharf
operation. Our business solutions
team has been putting together some
amazing technology smarts that will
enable us to give our real-time
delivery performance KPIs. This
initiative will be a vital value add and
another gap created as we continue
to stride away from our competition.
All of us, regardless of our roles, are
responsible for helping our customers
achieve success.
Please think about your own part in
our business: if you’re in customer
services, or operations maybe it’s
fixing an issue that could delay a
delivery; if you’re a driver and not
using your wand correctly or in a
timely manner, we need to think how
this impacts our customers.
One of Owens’ core beliefs is that our
customer’s success creates our
success – it’s part of the Owens way.
We do this by behaving with integrity
and trust, working safely and together
as a team, being open and transparent
and always striving to improve.
These actions will help us achieve
strong results for our customers and
drive a real and valued partnership
between us; given our goals to grow
our business, this benefits us as well.
Already across the business we have
some great stories and examples of
our team placing a strong focus on
our customers.
It is clear that our success in the
future will depend on working as a
group, rather than single business
units.
But we all need to make sure that we
tidy up our own backyards and ensure
that our processes and procedures
are the best that they have ever been.
As our sales team work hard to build
up our client base and get the Owens
brand recognised in the marketplace
as a reliable and trustworthy transport
operator. It is critical we have our fleet
in our livery – red trucks, correct
signage, and always clean. Our image
sends a powerful, positive, and
professional message to our
competitors and customers.
With many exciting developments
happening around the country, we are
raising the bar for quality in the
container transport sector. By being
at the forefront of innovation and
quality, our competitors will lag behind.
Things to do better
•
Don’t beat up your brothers
and sisters!
•
Think of more ways to make it
easy to do business with us.
•
Openly discuss problems and
solve them.
•
Let the individuals decide.
•
Keep it simple.
MAINFREIGHT TEAM REVIEW // DECEMBER 2021 15

Our entire team needs to commit and
contribute, not be a passenger...
Without the whole team on board, we
will be seen as just another container
operator. Are we always going to get
it right? NO. Are we going to continue
to give it our all? YES!
We need to continually evolve as each
day brings new and varied challenges.
We need to look at our locations,
types of equipment being utilised, and
ensure we have the best people as
part of our team.
Our National Sales Manager, James
Bennett, is leaving us at the end of
the year to return to New Zealand
after 10 years working in Australia.
He is staying with the business and
we want to thank him for all his efforts
over the last few years working and
growing the sales teams. You will be
sadly missed, and we wish you and
your family all the best on your new
venture. We would like to welcome
Jaan Ilhan to the team who has
stepped into this role after working for
Air & Ocean for the last 12 years and
we look forward to seeing our
business move to the next level.
The outlook is positive. Be proud
of who you are, where you are, and
continue to be kind to each other.
This is a reflection of our business
and its culture. Enjoy your time in the
industry you have chosen; it truly is
rewarding.
I hope you enjoy reading this
newsletter and thank you all for
your support.
Merry Christmas to you and your families.
Owens Transport Perth
L-R: Makenzie Hewitt, Dylan Ward, Kieran McAlpine
Christina Papoulia taking out the latest addition for a drive
L-R: Courtney Katic, Varinderpal Singh,
Andrew Thompson, Jake Hedley,
Harendar Singh, Mathew Coles, Ben Greig
16 MAINFREIGHT TEAM REVIEW // DECEMBER 2021

Mainfreight New Zealand – Craig Evans
Te mahi i te mea tika – Doing the right thing.
A
t the time of writing, 97% of
the Mainfreight NZ team has
received two doses of the
Covid-19 vaccine. I am personally
grateful to those that have, and
concerned for those that haven’t.
Let me share my thoughts on why
I got vaccinated.
Did I want the vaccine?
Not particularly. Was I apprehensive?
Yes. So, why did I decide to get
vaccinated against Covid-19?
I trust the advancement in medical
science. There are now 20+ vaccines
for life-threatening diseases, like
diphtheria, tetanus, pertussis,
meningitis, influenza, and measles to
name a few. These are helping
people of all ages live longer, healthier
lives. Immunization pre-Covid-19
prevented 2-3 million deaths globally
per annum. It continues to extend and
improve the quality of human life,
including my family’s and mine. It
allowed me the freedoms to grow up
guarded against these horrible
diseases and survive surgeries which
could all have taken my life. I would
never provide advice to my surgeon
about how to do their job. What do I
know? I am sure if I look hard
enough, I will find negative
commentary about any vaccine,
medicine, or even hair shampoo. I
wouldn’t have a clue what’s in my
kebab or diet coke either. At some
point in life, you trust in others, their
knowledge, and their skills.
And it wasn’t about me, it was about
pacifying family that I was safe. The
fact I never wanted to burden our
hospitals, blocking someone’s access
to lifesaving heart surgery or early
cancer detection. I didn’t want to
impede families from saying final
goodbyes to loved ones or missing a
funeral. It can’t be about me.
Please do the right thing – get
vaccinated – or encourage someone
who isn’t.
It is not always the bottom line that
defines success. You won’t argue
against it – profitability is the first rule
of business, because unprofitable
companies do not survive. Just
beyond that are some success
measurements that are nearly as
important.
Aside from profitability, some business
goals include growing market share,
disrupting a market, having very high
customer satisfaction rates, reducing
service defects, and more. The glue
to all of this is an effective attitude, a
cultivated culture that ignites passion
to succeed no matter the adversity or
opportunity. This fuel drives all these
measurements.
In this business, we have continued to
face seemingly insurmountable
obstacles ... and yet the Mainfreight
family has this funny knack of
overcoming them.
None of it is accomplished instantly,
but is the result of many small
successes. The ones that happened
fastest are people or a team taking
ownership of what they can control
and taking responsibility. This group
never takes a backward step.
There is a lot to be proud about in this
business and it’s only in times of
adversity that a culture is truly tested.
Against all challenges, this Kiwi team
of men and women, from Kaitaia to
Invercargill, have each contributed to
an astonishing result.
“It’s not what you achieve, it’s what you
overcome. That’s what defines you”
We high-five the larger global team
who has achieved remarkable
outcomes boosting a sense of pride in
being part of history, where many
other organizations faltered.
With this momentum and trust in our
people, the business will continue to
invest with confidence, further
extending a quality offering that is
captivating customers, expanding
opportunities for team, and widening
the gap against competitor activity.
NEW ZEALANDNEW ZEALAND
Continued
investment in our
network
•
Land has been secured in
Hastings and Nelson to build
new on-dock Transport depots
– completion date 2023
•
Kaitaia extensions have been
completed
•
Whangarei office extensions
underway – completion 2022
•
Design underway to build one
of New Zealand’s largest
dangerous goods facilities
situated on Beach Road,
Auckland City – completion
2024
•
Mainfreight NZ’s largest
warehouse underway on Favona
Road, Auckland – 50,000m
2

– completion 2023
•
The new inland port/cross-dock
in Auckland for CaroTrans,
Wharf Operations, Owens
Tankers has commenced –
completion 2023
•
The new West Auckland
Transport branch is nearing
completion – July 2022
•
Construction on our third
Hamilton Warehouse is
underway – completion 2022
•
Whakatane Transport depot
underway – completion 2022
•
New Kopu (Thames) Transport
depot design finalised –
completion 2022
•
A new Spring Creek Transport
depot in Blenheim is delayed
awaiting KiwiRail consents –
targeting completion 2023
•
Ashburton Transport depot
design close – targeting
completion 2022
•
Numerous other locations of
interest are in negotiation
MAINFREIGHT TEAM REVIEW // DECEMBER 2021 17

I’m calling out to our Main Divide
whanau (family) in our operations.
We need your Mana Whakatipu
(power and status) to influence others
to drive claims down. It's more than
the financial hurt, it is our reputation
that is being affected.
Our Warehousing crew must lead the
way for all our businesses in forklift
safety. I challenge you to set a goal
of zero harm and minimal damage.
Our best operators avoid accidents.
They know that shortcuts and
inattention will inevitably result in
damage or harm.
“There are no shortcuts to any place
worth going.” – Beverly Sills
To our Owner Drivers’ drivers – for
many years we only ever allowed
trucks to be driven by the owner.
Having skin in the game ensured
quality of service. We utilise vehicles
for longer hours, so times have
changed, but our goal to delight
customers hasn’t. You are as valuable
to us as anyone in the business, we
just need your help to act like you own
it. One day you just might.
Please be safe, watch out for each other and have a wonderful Christmas with friends
and whanau, hiahia i koe he tau pai – I wish you a good year for 2022.
Branch Managers
Leadership Training
Late July saw 18 team members
attend the Branch Manager
Leadership workshop held at Owens
Transport in Auckland. This provided
an opportunity for the team to come
together and participate through
in-depth panel discussions,
presentations, and break-out sessions.
Throughout the three days, the focus
was on the reinforcement of our core
values on culture, our people and
quality. Covering a range of topics
important to us, modules included
culture, team management, financials/
P&L, sales and recruitment. This
resulted in individual action plans
taken from personal key learnings
from each module.
New Zealand Forwarding – Carl George
W
e have had it all this year.
Floods closing state highways
and bridges in the South
Island, inter-island ferry challenges on
the Cook Strait, and Covid-19
lockdowns of various levels throughout
the country including borders.
Once again our teams have stepped up
and no matter what obstacles have
presented themselves, we have
continued to manoeuvre our way
through and around them.
One thing for sure is that many things
have changed since early 2020 in terms
of how we live, work, and communicate.
Accepting the new norm and embracing
the positive aspects of this will ensure
we continue to move forward.
Volumes continue to challenge the
network even with Auckland, our
largest market, being in stages of a
hard lockdown. Tonnages moved did
not slow down as our customers were
more prepared this second time around
to continue to do business with us.
Network development projects
continue, in many cases not fast
enough, with upcoming facilities due
in the first half of 2022 in Whakatane
to better service this region direct, and
West Auckland (Hobsonville) providing
some form of relief to the Auckland
branches, and to be on the doorstep
of a North/West population growth
trajectory.
After operating as a franchise for the
past 20 years, Mainfreight Gisborne
has come back into company
ownership and we are excited by the
opportunities this marketplace offers
our wider business.
The ongoing development and
implementation of technology to
complement our operations and our
driving fleets with compliance
continues to provide benefits to the
business as scale and time become
more precious every day.
The Driver Appreciation Week held
across the business this year
highlighted the importance of what
our Owner Drivers do every day, and
the integral role they play with our
customers and delivering on the
service promise we promote.
The growth of our Warehousing and
Air & Ocean divisions cannot be
ignored with the flow-through levels of
growth for the domestic branch and
Drivers throughout the network
noticeable and appreciated.
We have plenty of strong momentum
across all domestic divisions.
Our network continues to be
developed and the opportunities for
the next generation of aspiring leaders
to shine should not be overlooked.
To all our team and the wider
Mainfreight whanau, we cannot get
through these years without the
ongoing support, a huge amount of
effort, and passion to ensure the
freight gets through.
Wishing everyone a great Christmas and New Year with family.
L-R Front Row: Olly Bosworth, George Abernethy, Ryan McLean,
Bob Larkins, Carl George, Paul Grimes
L–R Back Row: Tom Morgan, Mitch Gregor, Cameron Godfrey,
Milan Cihak, Callum Marshall, Nic Kay, Vanessa Johnson, Jacob McDowell, Robin Davids,
Nicholas Gray, Brodie Reid, Tim Logan, Jeremy Williams, Keri Monk
Absent : Tim Ottenhof
18 MAINFREIGHT TEAM REVIEW // DECEMBER 2021

Claims Performance
Outward Consignments Per ClaimInwards Consignments Per Claim
Branch
To Sep
2021
To Mar
2021
To Sep
2020Branch
To Sep
2021
To Mar
2021
To Sep
2020
Metro Christchurch40870248318Masterton945640592214
Metro Auckland1273600Metro Auckland519100
Oamaru7776309340Ashburton447519821617
Seaview6782002Home Hastings438000
Thames308618892448Chem Auckland407527482573
Gore297224921777Levin393618611406
Ashburton2763987800Whanganui345528302906
Levin214211272251Timaru343024172123
2Home Christchurch155413701614Metro Christchurch340600
Greymouth1434105717392Home Auckland285219522437
Chem Auckland137516312481Christchurch270717091716
Whanganui133013741954Seaview234800
Masterton129410372767Tauranga229113341368
2Home Auckland113913421311Hamilton221019682109
Dunedin11248731090Hastings183000
Hastings97200Thames173718871500
Hamilton96714471915Gisborne169314041280
Tauranga949849991New Plymouth166416631955
Palmerston North86510151323Kaitaia158128371926
New Plymouth78913031714Taupo152210191112
Invercargill778745643Cromwell141513541118
Gisborne775726773Owens Auckland133310431243
Rotorua773534595Total Company128811681421
Timaru759140811642Home Christchurch126420662495
Whangarei732620745Gore1224312012757
Blenheim660745657Rotorua11618531396
Napier614411528Owens Christchurch10668531047
Total Company569618774Palmerston North105115852132
Auckland555767924Wellington103410351180
Taupo549476508Dunedin1029879984
DF Christchurch542656622Blenheim10109051151
Cromwell527580875Whangarei100610561138
Christchurch502699760Auckland99914891994
Owens Christchurch410441525DF Auckland971623893
Wellington407557601Invercargill858861804
Nelson370433410Greymouth8288861071
DF Auckland328315467DF Christchurch78611391379
Owens Auckland292323405Napier6038751197
2Home Wellington221323395Nelson514405507
Kaitaia2202483182Home Wellington4266431384
Neilson Street21600Neilson Street20800
FTL North Island0212267960FTL South Island0691448
FTL South Island062225170FTL North Island01565
Mobile Auckland0384229Mobile Auckland012372
If your branch is below the Total Company number, then you are below average.
Make sure you and your team members work hard this year to be above this line.
MAINFREIGHT TEAM REVIEW // DECEMBER 2021 19

Things to think about:
1. No matter what the subject matter,
always aim to improve it and do a
better job than the day before
2. Don’t be a message ‘blocker’ –
always make sure you spread the
messages to your teams
3. Don’t have to be reminded
continuously to chase cash, black
tyres, and meet KPIs – make sure
these basic expectations are
habits and are ‘automatic’
4. Make sure your team understands
the ‘why’ we do things
5. “The standards you walk past are
the standards you set”
Back Row: Michael Heremata, Michael Neale (KiwiRail), Neil Brewer (Interislander), Logan Williams, Cameron Hae, Wiki Abraham, Jackie Buckley,
Andrew Gilmore, Stu Thorn, Kartick Narayan, Jason Kibblewhite, Elliot Gutry, George Abernathy, Tracey Mutton, Blair Bradbury, Trace Donaghey, Albert Tovio
Front row: John Wright, Watson Kauvalu, Ronnie Pawson, Isi Kaliopasi, Josh Haunga, Alex Vatau, Aldre Aborro
Maritime Wellington
Dangerous Goods Course
A group of our line-haul and DG co-ordinators from branches
throughout the country attended a Maritime DG course
recently. This was run by Interislander specifically for
Mainfreight covering maritime regulations for sending
dangerous goods across the Cook Strait.
The team found the day very beneficial, as they were able
to understand the difference between road and maritime DG
regulations. They also enjoyed an operational tour at
Interislander watching loading and unloading of the ferries
from a behind the scenes perspective.
Stu Thorn, Mainfreight Wellington
Produce First Night
The FTL South Island and
Metro Christchurch teams
recently kicked off the
distribution of fresh produce to
a network of stores in the
South Island. A fleet of chilled
vehicles has been put in place
to manage this perishable
product.
Lindsay Miller, FTL South Island –
securing the last load for the night –
looking a bit light son
Driver Jason Carey (L), Owner Driver Danny Lidgett (R)
loading out to Invercargill
20 MAINFREIGHT TEAM REVIEW // DECEMBER 2021

Mainfreight de-branding
after 17 years
With a big drive to ensure the integrity
of our brand once our vehicles are
replaced, we stumbled across this old
trailer in the Coromandel that had
been in the paddock for 17 years, set
up as a house.
After plenty of negotiations, Phil Frost,
Mainfreight Thames managed to persuade the owner to accept a brand new set of curtains.
From this...
To this...
National Driver Appreciation Week
A National Driver Appreciation Week was held throughout
the country in early August to recognise our wonderful
Owner Drivers and the huge contribution they make every
day to the business and to our customers.
A long list of initiatives were rolled out during the week,
with prizes on offer for the best branch submissions.
The overall winner Branch Award was
Owens Transport Auckland.
Mainfreight Auckland Driver Hardeep Singh
FTL Neilson Street
Facing: Didar Singh
L-R non-facing: Ryan Rosstier,
Baljeet Singh, Ritesh Sharma
Nate Swney (left), Victoria
Harwood, and Matt Irvine
preparing cut lunches for the
Mainfreight 01 Team
Mainfreight 2Home
Christchurch Drivers
L-R: Nathan Woodyard,
Garren Day
L-R: Nick Lake, Jens van der Sanden, Richard Tovia, Aimee Harding, Krishan
Chug, Palwinder Singh – Daily Freight Auckland sales team cooking up a storm
L-R: Jatinder Singh, Gurpreet Singh,
Manish Arora, Yogesh Arora, Harjeet Kahlon,
Nainesh Desai, Himmat Singh, Hemant Singh,
Bhagwan Gije, Sam Dhamija, Navjot Singh –
Daily Freight Auckland Drivers
Olivia Dempster,
Daily Freight Auckland
Owens Transport Auckland
L-R: Elaine Kaliopasi, Mark
Upokomanu, Bobby Dean,
Vinal Prasad, Kavit Nadan
Owens Transport Christchurch
Driver Appreciation Week initiative
MAINFREIGHT TEAM REVIEW // DECEMBER 2021 21

Old School Coastal Bulk
Shipping ex-Whanganui
The Mainfreight Whanganui team
looked at options to get freight to the
South Island due to the Interislander
ferry disruptions. Freight was dropped
at the port in Whanganui and loaded
break bulk freight to Picton and
Timaru with the help of our local
branches. Well done team!
Kane Bass (left) Whanganui Owner Driver and
Tane Ratana, currently Whanganui storeman
but starting as an Owner Driver soon
Gisborne
After many years as a franchise under the ownership of Dave and Elaine McLauchlan, Gisborne is now back under
Mainfreight ownership. Heath Woollett has relocated from Dunedin to head up this branch
Back L-R: Heath Woollett, Matt Miller, James Kotuhi, Turei Te Pari, Zhaviar Woollett (helping from Dunedin)
Front L-R: Sally Taylor, Kim Adams, Wietske de Groot, Andrea Mill, Neville Forester
Gisborne Depot
Gisborne Driver Mark Ngaronoa
Whakatane Update
After many delays, our new Whakatane
branch will be ready early in 2022, with
the ability to operate direct services into
the Eastern Bay of Plenty further
strengthening our network.
Hobsonville Update
Our new ‘start-up’ Auckland
facility is taking shape to the
West of Auckland City.
Hobsonville will result in a
15,500m
2
facility and open up
direct inbound and outbound
freight services to this rapidly
growing population base.
Due for completion mid-2022.
22 MAINFREIGHT TEAM REVIEW // DECEMBER 2021

Kaitaia Update
Our growth in the Far North continues and has allowed us to
‘claim’ the paddock at the back and double the size of our operation.
L-R: Hayden Bradford,
Bob Larkins, Tania Pere,
Wataa Twaddell,
Hafe Vilitama, Kurt Tahu
Covid-19 Corner
Surveillance Testing
With new requirements being
mandated by the Government for
crossing the Auckland borders, we
quickly set up surveillance testing
options for our team and Drivers.
This saw over 40 saliva collection
testing booths established in our
Transport branches with the relevant
training material being created.
Each branch nominated a
‘Surveillance Testing Champion’ to
be trained in the testing protocols.
All Drivers and team had to be
identified, set up in the system, and
download the Saliva Testing Covid-19
app where results could be shown at
the border to prove a negative result.
The saliva testing was performed
every three days in order to meet the
Government mandate (now every
seven days). This whole project had to
be achieved within a five-day period,
our strong culture of Ready Fire Aim
resulting in a quick implementation.
Saliva testing stations set up around the branches
Onsite Vaccinations
Mainfreight Hamilton recently held an onsite vaccination
day for team and family – 46 vaccinations were done,
with 16 first-timers – only cost them a few coffees and
sausage rolls!
The Mainfreight Wellington team and their families
recently rolled up their sleeves to do their part to help
protect our community and support New Zealand in
our fight against Covid-19. 153 vaccinations were done,
with the majority first-timers.
Onsite vaccinations at Mainfreight Hamilton
MAINFREIGHT TEAM REVIEW // DECEMBER 2021 23

Dunedin Drivers also rolled up
their sleeves to get vaccinated.
The Te Kaika vaccination bus
parked at the Mainfreight
Warehouse and vaccinated the
30 on-site team.
As essential workers, Drivers
had been delivering essential
goods across the country
regardless of lockdown and
restrictions, and easy access to
the vaccine was imperative in
keeping Drivers on the road.
Quentin Daniel, Mainfreight WellingtonWayne Kilgour, Mainfreight Wellington
Auckland Border Crossings
As a result of Auckland staying at Alert Level 3 lockdown, a checkpoint border was
set up to the north and south of Auckland. Drivers are required to have proof of a
current Covid-19 test every seven days, either nasal swab or saliva-based test.
Driver Taimur from Daily Freight Auckland, southbound to Mainfreight Levin
Muhammed Shafwaan from Mainfreight
Hamilton heading south from Auckland,
being checked by the CVST unit
Mainfreight 2Home, Invercargill
With the ever-increasing Mainfreight 2Home volumes, it is fantastic
to see our first dedicated M2H Owner Driver based in Invercargill.
Electric Trucks Are Here
With five electric trucks in our fleet we continue to explore new innovations
to support low carbon options for our customers. Our next investment will be
aimed at providing New Zealand’s first electric intercity general freight unit.
With the support of battery swap technology and our own infrastructure
we will look to overcome some of the existing drawbacks in electric
heavy vehicles related to range, payload and charging times.
New Owner Driver Tyler Wainui
Battery swap unit
24 MAINFREIGHT TEAM REVIEW // DECEMBER 2021

New Zealand Warehousing – Mitch Gregor
“The best view comes after the hardest climb.”
A
nother year has flown past for our New Zealand Warehousing business.
A special thank you to our team and customers who have helped us to
achieve the results we have together and navigate our way through a
challenging environment. This year has been like no other.
A few things to think about at work and home
•
Career – try new things; don’t wait
for things to come to you.
Mainfreight is not a restaurant – go
out and spend time in a different
branch. Make the most of the
opportunities we have. There is no
reason to get bored. Don’t let good
people leave, share with them what
is happening, what’s coming up and
where we are heading.
•
Health and happiness – get
vaccinated, it’s the right thing to do
for yourself, your family and your
team mates, look after yourselves.
If you have concerns then do your
research. Appreciate the things that
are important to you, check-in on
your friends. If we want to open up
travel bubbles and our economy, we
all need to do our part.
•
Family – the time we get with them
is so important. Get them involved in
our business; share with them. In a
lockdown, it is hard to get up and do
the same stuff each day and stay
positive. Spend time with your
children – they grow up so fast.
Love your partner, support each
other and be there where you can ...
discuss any of life’s challenges
together; no one leads a perfect life!
Social media is not real. Look in the
mirror.
Over the next 12 months, we will
focus on improvements in all areas of
our business and support our team
to achieve continued success.
We have experienced an increase
in inbound activity as many of our
customers have increased inventory.
This has been driven by procurement
and shipping constraints with many
customers increasing inventory from
three to six months cover – moving
from “Just In Time” to “Just In Case”.
We have also seen the impact of
Covid-19 trading levels; many non-
essential businesses have maintained
inbound volumes with outbound
volumes slowing or coming to a halt.
As levels have changed, a surge
occurs with a backlog in activity when
the market opens. It’s been busy!
Our peak season has arrived early
across a number of operations and
whilst our team is navigating their
way through a challenging
environment, the focus in the next few
months is on delivering quality service
to our customers and capitalising on
heightened enquiry for outsourcing.
There remains plenty to do across
the business and our focus continues
on managing and balancing our risk,
cash collection, annual leave and
overhead management, whilst
supporting our leaders and team
with the tools to do the job.
Key topics for the year ahead
•
Achieving a strong peak season for
our customers – it has hit us early
this year and to the many of you
reading this who have worked long
hours over the past few months,
thank you. This year our approach
has been for each branch to put
together a peak season plan and
share ideas/lessons.
•
Ongoing focus on health & safety,
including a review of our format for
monthly Health & Safety PATs,
navigation through the changing
Covid-19 environment, driving and
increasing vaccinations, and a trial of
pedestrian detection systems on our
forklifts.
•
Focussing on quality and improving
operational performance – delighting
our customers whilst keeping
morale up.
•
Maintaining a close watch on cash
flow and debtors, and ensuring we
are managing our annual leave
balances.
•
Continuing our sales growth,
targeting high value/high activity
customers. This will help underwrite
further investment.
•
Continuing strategic investment in
infrastructure and property for
Auckland, Hamilton, Tauranga and
Christchurch.
•
Continuing our investment in
technology to support efficiency
gains for our team and customers.
We are researching and exploring
innovations for mechanisation, along
with alternative storage and handling
options across our operations.
Highlights for the year:
•
The way our teams have
responded, adapted and
maintained quality services to
our customers whilst keeping
each other safe during a high
pressure and uncertain
environment.
•
Achieving continued financial
success, growing our team and
customers.
•
Further growth of our network
with new warehouse
infrastructure committed to and
underway.
•
The introduction of new
technology and innovations to
improve efficiency across our
operations.
•
Our improved awareness,
approach and importance
placed on health and safety for
everyone.
Mitch Gregor with his sons
Olly (left) and Liam (right)
MAINFREIGHT TEAM REVIEW // DECEMBER 2021 25

•
The recent Covid-19 environment
has heightened our approach
towards converting the majority of
inbound container volumes for port
operations into our warehouses.
•
Improving our communication with
customers to set goals, review
service and storage expectations
and account management plans
together.
•
Working together with Transport and
Air & Ocean to continue to grow our
market share and service offering.
Goals for the Year ahead
Some simple goals for the year ahead,
key areas of focus include:
1. Getting vaccinated; do your part
to stay safe, protect our team,
customers and families
2. Achieving our profit pledges and
agreed goals in each branch for
2022/23
3. Improving sales and partnerships
across the board – delighting
our customers
4. Working with Air & Ocean to get
the inbound freight into our
warehouses (air and sea, customs
clearance and wharf cartage) –
we need more momentum here
5. Training our team – a trained
team is more productive
6. Developing our people; identify
talent and invest time in them
7. Using our technology for efficiency
gains – innovation and new
initiatives
8. Branch swaps – getting around
the business (where safe to do
so) to learn and help others
9. Ensuring we have a long term
approach to business, making a
fair return from our customers –
making business profitable but
always ensuring we are honest
and benefit together
10. Improving communication –
share more, let those closest to
the customer decide.
Merry Christmas to everyone at Mainfreight worldwide. Thank you to everyone in our
Warehousing team across New Zealand for your continued effort and the commitment you and
your families make to ensure our business is successful; we really appreciate your hard work.
Warehousing
Celebrations – Owens
Kahu Street, Auckland
Andrew Sesani and his team decided
to celebrate recent success at Owens
Warehousing Auckland after a big
week and a record profit.
Owens Kahu Street Team
L-R: David Stein, Bree Todd, Andrew Proctor, Mateo Tino, One Lefai, Andrew Sesani,
Mani Singh, Bex Anderson, Rajiv Reddy, Adrian Carbonilla, Konelio Leone
Manu Street, Auckland – Loading Docks
Jeremy Williams and his team at Manu Street are showing us the benefit of using the loading docks for handling the large
number of inbound containers on site.
First 40’ slip-sheeted containers across the docks
26 MAINFREIGHT TEAM REVIEW // DECEMBER 2021

Hamilton – Building
Progress and Update
We are underway with Stage 3
(9,000m
2
shed plus 2,000m
2
canopy)
of our leased development in Hamilton,
due for completion August 2022.
Our objective in Hamilton is to
consolidate existing sites around the
Waikato into one site with multiple
sheds (three in total with combined
area of 19,000m
2
) catering for
different markets.
Photo above shows the road frontage and exposure for our new Hamilton setup under the
leadership of Branch Manager Olly Bosworth. The dirt indicates the foundations for Stage 3
L-R: Grant Breach – Owens Christchurch and Graham McHarg
Owens Christchurch
Graham McHarg was an Owner Driver for Owens
Transport in Christchurch, then a brief stint as a
part-time team member at Warehousing, working until
he was 76 years old. Graham is now retired but still
pops in each month for a roast lunch with the team –
you never really leave!
Manu Street Layer Picker
The layer picker has now arrived, which has improved
restack productivity.
Clarke ‘Petal’ Hegan, Operations Manager demonstrates
to the team how it is done with a saving in time and labour.
New Zealand Air & Ocean – Nic Kay
T
his time last year we were all
thinking “things will settle down
a bit in 2021” – with Covid-19,
travel and the global shipping
environment. Fast-forward 12 months,
and how wrong we all were! As an
industry, we continue to work through
daily challenges with shipping lines,
airlines, ports, and equipment
shortages contributing to additional
workflows and disruption and making
it another year like no other!
As a team, we have taken on the
challenge and converted the many
opportunities a disrupted market
presents. The strength of the
Mainfreight culture, global network and
service capabilities have been a critical
point of difference for both new and
existing customers and have ensured
we have grown as a team and
business. It’s extremely humbling to be
part of a Mainfreight team both locally
and globally that are committed to
providing solutions for customers and
a passion for growing our Mainfreight
reputation and brand.
Our teams have utilised the
New Zealand network and service
offerings to provide landside solutions
for customers and shipping lines with
equipment imbalances and congestion;
reusing import/export containers,
utilising NOR (non-operating reefer)
containers, and devanning containers
in regional areas. We thank both the
Transport and Warehousing teams that
have helped provide these solutions
and for being flexible in standing these
options up across the network.
Exploring alternate shipping options of
logging vessels, break bulk shipping,
RORO (roll-on roll-off) services are
pushing the team to think differently
and it has been a great learning.
We thank the Mainfreight teams around
the world that have helped with our
origin requirements that are “outside”
the traditional shipping models.
We continue to make positive steps
forward in developing our team, and
growing the Air & Ocean business.
The commitment from every team
member to ensure we have the best
people to deliver the best customer
experience and service levels across
to our customers in tough operating
conditions will ensure we keep the
business momentum we have.
The customer experience now is more
important than ever, refreshing our key
contacts and having multi-level
contacts with our customers’ needs
to be a key objective.
MAINFREIGHT TEAM REVIEW // DECEMBER 2021 27

Wellbeing for our team’s mental and
physical fitness is a key area of
priority across the business as we all
come under more pressure arising
from the disruption across our
industry. We are all in this together
and here to support and help – please
don’t be afraid to reach out if you are
needing someone to talk to or help.
We have a fantastic support network
ready to help as and when required.
I would like to thank you all for
embracing change and adapting so
well. It has been great to see our
teams rally together and keep moving
forward. If we can all make progress
in each of the areas below, we will
continue on this exciting journey and
enhance our service offering to
customers, our team, and global
network.
Key Focus Areas:
•
Developing our people, investing in
team to develop into future leaders.
•
Building stronger relationships with
all local authorities; MPI, Customs,
ports, shipping lines, and airlines.
•
Thinking quality, integrity and
honesty in everything we do!
•
Striving for a good mix of customer
sectors: FMCG, building suppliers,
pharmaceutical, and primary
industries.
•
Sales is everyone’s responsibility
– asking the customer “How can we
help you?”
•
Making it your responsibility to
increase your knowledge of our
business and capabilities (globally
and across the services).
•
Utilising our technology to drive
better operational efficiency and
customer experience. If you don’t
know how to do something, please
ask.
•
Ensuring consistent, professional
communication (phone/email
etiquette and knowledge of the
customer).
•
Taking hold of the lessons and
disciplines we have introduced over
the year.
•
Keeping it simple with customer
service – speed of response,
ownership of issues and
professionalism across our network.
I would like to thank everyone for the
hard work, commitment, and positive
energy you have provided in this
challenging period. If you are having a
break over the holiday period, use this
time to relax and recharge your
batteries after another tough year.
Team, thank you and your
families for your support and
encouragement you have
provided. The dedication
families and partners provide our
business, is very much
appreciated, and sets us apart
from the others!
Outside the Box – Auckland Seafreight
For companies trading internationally,
negotiating the challenges of product
availability, shipping delays and price
fluctuations have become the norm
over recent months.
Yes we live with Covid-19, and the
resulting changes to the way we all
operate, as businesses, consumers,
and communities.
Within Mainfreight we continue to
sharpen our approach to challenge
conventional transport methods in the
Air & Ocean market, and bring
innovation and supply chain solutions
to our customers.
One such example came to fruition,
as we identified a seasonal break bulk
vessel, which was departing
New Zealand with a range of
perishable produce into Asia and
returning to our shores empty.
Looking at the port call rotation, we
sought customers with product that
would potentially suit the vessel profile.
In conversation with a few customers,
we revealed large container movements
that were being directly affected by
serious space and congestion issues
with conventional shipping lines, which
neither the shippers nor consignees
could resolve. The suggestion of one
bulk movement, priced competitively
against conventional containers was a
real possibility.
Bringing people together is pivotal
with shipments of this nature. Over a
few months, the mutual communication
between Mainfreight Auckland and
Korea, with the shipper and consignee
gained momentum. We worked
through the logistics, processes, and
terms, which resulted in moving 414
pallets/617m
3
on the Break Bulk
Vessel from Korea to Auckland.
Pending the vessel’s arrival into
Auckland, we arranged the import
customs clearance and formalities, and
pre-planned the delivery from the ship
directly to the customer’s site with our
Mainfreight Metro fleet and team.
One stop shop!
28 MAINFREIGHT TEAM REVIEW // DECEMBER 2021

Delivery of the Mauri Stone – Wellington
Our Wellington team were involved in
exporting and airfreighting a rock
weighing 300kgs to the World Expo in
Dubai for the New Zealand Pavilion.
Az James, one of the Directors of
Workshop e, a New Zealand-based
exhibition and experience design and
production team, and one of the
creative forces behind the pavilion’s
visitor experience commented:
“It has been an honour to be part of
New Zealand’s Expo 2020 journey.
The pavilion truly showcases our
nation’s spirit of innovation and
technical production through the
individuals and companies that
collaborated to deliver this unique
experience. We hope visitors will enjoy
and appreciate a taste of Aotearoa
New Zealand and the significant story
that is told through the pavilion.”
Located at the heart of the room is a
toka (boulder) brought to Dubai from
Mount Tongariro, the source of the
Whanganui River. The mauri is centred
here and is the point from which the
pavilion’s pulse emanates.
LCL Consolidation
Services
Our LCL consolidation services
are continuing to provide solutions
for our customers for regular
replenishment of their inventory
levels. With Mainfreight operating
consolidation services to and from
Asia, Europe, USA and Australia,
we are well positioned to assist
our customers with their
requirements.
Mainfreight Air & Ocean operates
consolidation services across all
main trade-lanes globally for
import and export customers.
With some congestion and
capacity challenges at MetroPort,
we have been able to divert
Auckland-destined consolidations
to be unpacked at our
Mt Maunganui operation, reducing
the delays for our customers and
maintaining schedule integrity.
Warbird – Wanaka to Blenheim
Our Mainfreight Cromwell team moved this special ‘Hawker Hurricane’
aircraft on behalf of Peter Jackson, from the Warbirds Museum in Wanaka
to the Warbirds Museum in Blenheim.
MAINFREIGHT TEAM REVIEW // DECEMBER 2021 29

Moving Big Freight –
New Plymouth
We are the smallest region in the
New Zealand Air & Ocean division,
but we continue to be involved in
moving big freight. That is because
down here in Taranaki our customers
are constantly looking for ways to be
innovative and go the extra distance
for their customers in the True Blue
spirit of getting things done.
Earlier in the year, we worked with a
customer to move two 45m
3
scrubber
tanks and three containers-worth of
supporting equipment to Drouin,
Victoria in Australia, for a new sewage
infrastructure project they were
working on over there for the local
government. This involved getting the
scrubbers up to the port where they
were loaded on Mafi trailers and sent
via RORO to Melbourne. Our Perth
project team then coordinated
unloading and delivering the
scrubbers to the site, along with the
containers with the support equipment
for the plant.
More recently, we were involved with
moving another portable concrete
plant into New Zealand. While we did
not arrange the freight for this one, we
handled the arrangements for having
it brought down to Taranaki where it
was going to be installed for one of
our local customers. This one was a
bit different being towed down as a
trailer unit. While not as big as the
last one we had handled, it did require
some special handling and permits.
In the end, both projects came off
without a hitch and we had two very
happy customers.
Scrubber tank ready for the trip to Melbourne
Portable concrete plant on the move
Boat Movements
– Dunedin
You would think that
Dunedin Air & Ocean had a
marine division with the
number of boats that are
being shipped around the
world from the south.
Dunedin Transport Team loaded up in Milton ready to head down to
meet the Vessel at Port Chalmers
30 MAINFREIGHT TEAM REVIEW // DECEMBER 2021

EUROPEEUROPE
Mainfreight Europe – Ben Fitts
We are lucky to have been able to
finally reconnect face-to-face with so
many of you around Europe in recent
months. There is no substitute for
being in a branch in person and
spending ‘real’ time with the team.
Our Air & Ocean division has come of
age this year, producing stronger
results off the back of higher volumes
across all modes. Regularly
contributing more freight to the global
network than we receive is a
milestone to be proud of. Improved
profit enables us to push forward with
more network development, and we
expect to be open in Moscow and
Verona before financial year-end.
Warehouse utilisation is improving as
customers restock. A sharper sales
focus on the right type of customer is
working well, and contributing more
freight into the network. Operations
are humming, and the pipeline is
healthy heading into the new year.
We’re excited to be up and running
with our first UK warehouse, in
Coalville, close to Leicester. Angus will
tell you all about it below.
Our Transport team has navigated
their way through Brexit, quite a
learning curve! You’ve managed to
guide our customers through though,
and your efforts during those intense
months earlier this year are very much
appreciated. We need to remember
that we are driven by margin and
quality, and must protect this by
staying firm with our daily disciplines,
and only going after customers that
help our network goals.
It is great to see so many of our team
now fully uniformed and looking sharp
– thanks for your suggestions on how
to make the clothing more
comfortable and wearable. Quite a few
people proudly showing off their
summer tan in shorts too – we’ll see
how long that lasts as temperatures
head toward zero!
Thanks also to those in branches that
have reached for the paint brush in
any quieter moments to keep our
assets looking fresh and tidy. The
pride is clear for all to see – and it’s
contagious. It’s no coincidence that
the cleanest, tidiest branches are also
the most successful.
Team, we’re almost through another
hectic year, thank you so much for all
that you are doing to make a better
and stronger business. It is you that
makes us who we are and you are a
very special Team!
Enjoy the festive season and a well-earned break, have fun and be safe!
Warehousing UK – Angus Morrissy
When I first started with Mainfreight
at our Larapinta warehouse in 2014,
I never thought that it would be
possible to realise my dream of living
in the UK while working for
Mainfreight. However despite the
challenging year that was 2020,
and the new challenges 2021 has
brought, it gives me great excitement
and pride to announce that in June
2021, Mainfreight’s UK Warehousing
division was finally able to settle into
our first proper UK home, a 92,000sq.
ft (8,500 m
2
) facility in Coalville,
Leicestershire!
This brand new facility is perfectly
positioned right in the heart of the UK
– 90% of the UK population can be
reached within a four-hour journey by
road and with close links to major
transport infrastructure, it positions us
perfectly to provide a full supply chain
service to our customers with a UK
presence. With the fit out of the warehouse complete and the completion of the
offices fast approaching – both existing and new customers working with us will
be able to gain the full Mainfreight experience.
Things to Focus On
•
Margin Discipline: understand
how you can help lift and
protect your branch’s margin.
Everyone has a part to play.
•
Debtors: it’s a branch
responsibility. Stay on top of it
and don’t ever be afraid to ask
to be paid for a job well done.
•
Email use: be disciplined with
who you cc in; perhaps pick up
the phone instead.
•
Cyber Security: stay alert and
beware suspicious email and
calls. If in doubt, ask the cyber
team to check it out. You are
our best line of defense.
•
Succession planning: we have
ambitious network development
targets; dedicate time to
bringing through the leaders of
tomorrow. Train your successor
so that you may advance.
MAINFREIGHT TEAM REVIEW // DECEMBER 2021 31

Since opening our doors, we are now
home to over 20 customers (at the
time of writing) with a number of
customer implementations scheduled
for the next three months. Our
continued growth, from two customers
in December 2020 to now, has been
largely on the back of Mainfreight’s
network intensification strategy. All of
the customers in the branch are using
or touching another part of the
Mainfreight network somewhere in the
world. Looking ahead, it is our goal to
continue to grow the branch on the
back of existing customer
relationships as well as creating new
ones that will see Mainfreight as a
whole grow in 2022!
Craig Steward and Wannes Van Den
Kerchove preparing their shipment
Third Lean
& Green Star Award
On Thursday, 30 September,
Mainfreight Netherlands was officially
handed their third Lean & Green Star
after achieving the milestone back in
December 2020. In order to receive
the third Star, the teams managed to
reduce 35% of their total CO
2
output
since the beginning of their journey
with Lean & Green.
Looking for new strategic locations
to save up kilometers, training drivers
continuously in the new way of driving,
and deploying four extra LHV-
approved trucks on the road
contributed to the reduced CO
2

emissions. These are all long-term
solutions, as sustainability is a
permanent part of our business
operations.
Mainfreight supporting
The Week of Reading Books
Every year, at every Dutch elementary school, ‘Kinderboekenweek’ is
celebrated. It’s a week dedicated to reading books related to a specific
theme that is highlighted for that year only. This year is all about
Professions so Frans Zuidgeest (Europe Transport Manager) and
Bjorn Theijssen (Truck & Drivers, ‘s-Heerenberg) took the opportunity to
attend a few elementary schools to describe what is it like to work at
Mainfreight, answered questions such as ‘what does Mainfreight do?’, and
did some quite impressive storytelling. Overall, it was a successful event!
Frans ZuidgeestBjorn Theijssen
32 MAINFREIGHT TEAM REVIEW // DECEMBER 2021

Solar Panels for our
Zaltbommel Warehouse
This summer 14,692 solar panels
were installed on the roof of our
Zaltbommel warehouse. These panels
generate 4,437 MWh per year, that’s
enough to power about 1,400-1,500
households.
The Mainfreight Way to Stay Fit
Thirty members from our Warehousing
Ostend Team attended the sixth edition
of the Ostend Night Run. There were
runs of 7, 14 or 21 kilometers, so
everyone took on a challenge at their
own level. No matter what, all our team
members were able to finish the race.
It is in our blue blood to get things
done. Well done team!
Our teams from Poland (Katowice,
Komorniki and Konotopa) participated
in the 10th charity Poland Business
Run. We had four teams of runners and
each runner in every team had to cover
a four km route. All this for a noble
cause – to help people with physical
disabilities and impaired mobility.
Thanks to the efforts and commitment
of the Business Runners, people
under the Foundation’s care will be
able to regain their mobility,
independence and joy of life. What a
beautiful and honorable way to
represent Mainfreight and to celebrate
10 years of Mainfreight Europe!
Europe Air & Ocean – Brad Russell
T
hank you to all of our A&O teams
both within Europe and globally
for your continued positivity and
commitment. Whilst our financial
performance continues to improve,
there is total appreciation of how much
effort is required to deliver our air and
ocean shipments in full and on time.
All of our Europe A&O branches have
found consistent profits this year which
is being driven by our Branch
Managers getting above the daily
business. It’s amazing the progress that
can be made when we think and act
long term with our branch roadmaps
front of mind. It comes as no surprise
that a lot more fun is being had as the
results improve!
With the challenging market conditions
set to remain for some time, we
continue to focus on quality and
providing our customers with accurate,
up-front communication. It certainly
helps to have creative team members
within our Europe branches as we are
constantly having to handle shipments
via different routings than previous.
Thankfully, intra-European travel is
getting easier so everyone is looking
forward to supporting each other in
person again.
Along with the branch visits, we have
started to physically visit a larger
number of our existing and potential
customers. This is greatly welcomed by
our sales teams who are certainly tired
of looking at themselves on computer
screens! We have also been able to
restart our in-person branch audits and
A&O inductions that have such an
important part to play in driving our
quality and culture.
Intensifying our European network
remains a priority; we are progressing
with a second Italian branch in the
Verona area and a standalone airfreight
branch in Moscow – stay tuned! Our
Milan, Barcelona, London Airfreight
and Paris branches are next in line for
GDP (Good Distribution Practice)
certification and we have challenged
our sales teams to fill their pipelines
with true pharmaceutical opportunities
accordingly.
With peak season upon us, please
attack each day with energy and that
‘can-do’ attitude we proudly display.
Please look after each other and take
time to enjoy the festive period.
Mainfreight Poland
L-R: Katarzyna Piłacik, Bartosz Kiełbowicz,
Piotr Krasowski, Łukasz Płóciennik
Mainfreight Ostend
From L-R: Stephanie Baudot, Marketa Madlova,
Miguel Crombez, Franck Van der Heyde, Imran Ahmadzai,
Elsie & Stan (Miguel’s wife & kid), Bogdan Rascol,
Pun Khagendra, Issa Sherzad Mohammed, Piotr Zwolinski,
Frederik Vandenbrande
MAINFREIGHT TEAM REVIEW // DECEMBER 2021 33

Areas of Focus:
•
Receivables – our aged debtors
are growing and daily action is
required to keep these at a healthy
level. We work hard to offer quality
solutions to our customers and
deserve to be paid on time.
•
Margin discipline – due to carrier
capacity and equipment issues, we
are having to re-quote a large
amount of our daily shipments.
Please ensure we are applying
appropriate margin levels and
understand the impact this has on
our P&Ls.
•
Succession planning – as we
continue to grow we need more
and more team members coming
through the business to fill key
positions.
•
Consolidations – as profits
improve, it is an opportune time to
invest in the next consol. Think
about new lanes we have a base
of business for and get our sales
teams at both ends involved in a
new business push.
•
Reduce the number of emails
– there are many instances where
issues take longer to resolve
because of long email chains. Pick
up the phone and enjoy speaking
to our brothers and sisters!
Thanks again team, stay
safe, and have fun!
St. Petersburg Team
L-R: Irina Kholodova, Dmitry Gavrilkin, Sergey Kuznetsov, Konstantin Gichin, Denis Scherbakov
(cutting the ribbon) Alexandra Aleshina, Oksana Kalashnikova
GDP Certification for our Frankfurt and Brussels Branches
We are proud to announce that our Frankfurt and Brussels
branches are now GDP certified, along with our
Amsterdam branch. By adding two more branches to the
list, we can support the medical and pharmaceutical
industry with their supply chain needs even more. It shows
that our teams are highly qualified to handle their freight
and provide the consistent quality service throughout the
supply chain. In Europe, we are on our way of getting all of
our Air & Ocean branches GDP-certified with our Milan,
Barcelona, London and Paris branches next in line.
Our Brussels Team proudly showing their GDP certificate
L-R: Sven Corthals, Rudy Yoka, Michael Decoster, Catalina Munteanu,
Sally Beulens, Charlotte Egrix
Frankfurt Team
Front: Lisa Heckmann, Daniel Kirsch
Back: Dennis Scheppert, Christiane Schäfer
New Office for our Air & Ocean St. Petersburg Team
Our Air & Ocean St. Petersburg branch opened its doors back in 2007.
Now after 14 years and having grown from four team members to 23, we are
proud to announce that Denis and his team moved into their brand new office.
With this new office together with our new van coloring the streets of
St. Petersburg, we are painting the world bluer!
34 MAINFREIGHT TEAM REVIEW // DECEMBER 2021

Fire Drill Germany – Maarten Mol
On 18 October, we started our German Fire Drill worldwide.
During these two weeks, we focused our teams around the
world on the German Air & Ocean freight market. In order to
gain as much excitement, momentum and business to and
from Germany as possible, we prepared the team first with:
•
Team presentation and newsletter release FRA & HAM
•
General presentation of the German trade market
•
Promotion rates Air & Ocean
In order to truly test our skillset on the German market we
hosted a Global (online) Pub Quiz with all the sales teams
around the world. The winners to the Quiz were:
•
Winner Europe: Leonardo Gonzales
•
Winner Asia: Shaun Tan
•
Winner New Zealand: Oliver Dimmick
•
Winner Australia: James Blok
•
Winner America: James McWilliam
Well done!
Next to business and hard work, we had a lot of fun too!
Teams got dressed in German clothing, German lunches
were eaten and we turned the offices into the German
theme. Pictures say more than 1000 words! A big thank
you to everybody who made this a success!
Induction Air & Ocean
How exciting that we can finally
resume our Air & Ocean inductions
now that travel within Europe is
possible again! It has been a
challenging 18 months not being able
to get around to visit our branches
and not being able to host our new
team members from all around Europe
on our induction course in the
Netherlands. We have been busy
preparing new content and material to
ensure we are giving our team
members a memorable experience
and welcome to Mainfreight.
Over the next three months we will be
welcoming 25 team members on the
induction course. We can’t wait to see
everybody!
Back row L-R: Elena Van der Sypt, Leonardo Gonzalez, Dennis Scheppert,
Hajar Lamine, Lisa Heckmann, Véronique Sabatier, Matteo Melis,
Simone Pasqualini
Front row L-R: Felix Boyce, Marèl Leferink Op Reinink, Tim Stubbe,
Claudia Mellier, Esmee Heuvink
Shanghai Team getting ready for the German fire drill
Sydney Airfreight Sales Team
Adelaide Team
MAINFREIGHT TEAM REVIEW // DECEMBER 2021 35

Europe Warehousing – Liane Philipsen
F
inally we can meet face to face
again! In this newsletter, you will
find some good examples of
internal and external celebrations.
Webex meetings were very helpful but
don’t compare to the real live
situation! So important to look each
other in the eyes and to see how
everybody is doing.
In the last couple of months, the
storage volumes in our branches
throughout Europe have been
increasing significantly. Customers like
to ensure availability of products and
expect high outbound volumes. This
requires flexibility and creativity of the
team to find appropriate storage
solutions. At the same time, we need
to continue to challenge ourselves to
come up with continuous improvement
proposals. Big or small, they are all of
the utmost importance to avoid status
quo operations: we need to continue
to develop and innovate!
Next to our existing customers, we
have been and are implementing many
new customers. A significant part of
our new customers are generated out
of our global network. Great to see that
we are able to connect all the global
Mainfreight dots!
For the next couple of months:
•
Continue to delight our customers
with excellent quality. There we can
make the difference.
•
Keep in close contact with the
customers to understand their
volume expectations. Pro-active
communications towards customers
regarding capacity is of the utmost
importance.
•
It’s all about family: keep also in
close contact with each other to
make sure your mates are doing ok.
Last but not least I would like to thank
you for all your efforts. I do realize it
has not always been easy but it does
give confidence that at the end of the
day, we always know to put a smile on
the faces of our customers.
Happy Holidays and more exciting stuff to come in 2022!
Practical Continuous
Improvement Process (CIP) Winner:
Giel van Malsen
Our Warehousing teams in Europe continuously aim for
improvement. We challenge each team member to bring
their CIP proposals to the table. One small thing can make
a huge difference!
Giel van Malsen created a useful tool; a custom-made
platform to the mobile scan station, for the team in
Zaltbommel. On a mobile scan station, there isn’t enough
space to put your documents or space to write something
down. With this flexible platform (which can be folded and
unfolded) team members have plenty of space. Giel already
received requests from other teams from different
branches to build six platforms.
Giel van Malsen with the mobile scan station
including his custom-made platform
Custom-made
platform
Ostend Branch of
the Year BBQ
Back in February, when hearing
our Warehousing Ostend team
being Branch of the Year 2020
we could not celebrate this
success like we normally do, but
now after a half year we can!
We organised a big barbeque
party, where all of our team
members enjoyed the amazing
delicious burgers and drinks.
We thank our team members for
their effort, dedication, energy
and great teamwork. Keep up
the good job and good luck for
the next year!
Back row L-R: Courtney Bould, Jessica Greer, Katja Lebeuf,
Christine Dhondt, Daisy Gaillez, Laura Kenis, Caroline Depuydt
Front row L-R: Katarzyna Dziedic, Sandy Verhelst,
Ilona Franckx, Stephanie Baudot, Lisa Igodt
36 MAINFREIGHT TEAM REVIEW // DECEMBER 2021

Going Green in Europe!
Homegrown vegetables are the best.
Therefore, our kitchen team grows our
own vegetables to include in the daily
meals. Our Warehousing teams have
been busy being green. In
‘sHeerenberg, Wilfried van Dulmen
created the blue veggie gardens for
our warehouse in Meiland and two
more to come.
Our Warehouse team in Born goes
greener by building the greenhouse
and sowing pumpkins. The vegetables
are growing fast in the greenhouse,
and the pumpkins are getting bigger
and bigger. At our Evergem branch
two beehives were installed, where we
already enjoyed the delicious
homemade honey.
Chamber of Commerce
Event Mainfreight
Evergem –
Jules Branswyck
In September 2021, our Mainfreight
Warehouse location in Evergem
hosted an event in cooperation with
Voka Chamber of Commerce. Among
the invitees were several companies
all located in the Port of Ghent area.
Our local team presented an overview
of our Mainfreight activities and
services worldwide as well as invite
the guests for a full warehouse tour.
This was a great opportunity to put
Mainfreight on the map in the local
community as a global supply chain partner with a range of professional services which we reinforce with strong local
teams that know the local market. To give the guests a glimpse of our Mainfreight culture we brought over our Mainfreight
BBQ trailer and treated everyone to a delicious meal.
Europe Transport / Trucks & Drivers – Frans Zuidgeest
A
t the time of writing this, we
again experience how it is to
be able to meet people in
person and travel. After months of
lockdowns, distancing and travel
restrictions, Europe has opened up
again. A good opportunity to go out
and meet customers and teams in
other branches.
The team that has probably felt the
restrictions the most, being out there
on the road and dealing with the
differences per country, is our team of
drivers. Thank you all for the hard
work and dedication that you have
showed whilst delivering freight to our
customers. In this newsletter, you can
read more about the new investments,
according to the latest standards, in
our European fleet.
Our network has been further
optimised with the move of both the
Lyon branch and the Warsaw branch
into new locations. The network
fattens and new line-hauls are set-up
enabling us to move more freight
through our own European
Mainfreight network. With the network
growing we need to continue to pay
attention to our standards and
disciplines, a good example you can
find in this newsletter with the
Romanian team gathering together
for some hard work and fun.
Well done team!
Over the last period of time you have
made great efforts to support our
customers. This is recognised and
appreciated very much, however this
journey will continue and requires us
to stay focussed and get things done
quickly. In this evolving environment,
there are many opportunities to
promote from within and take on
new roles.
Wilfried van Dulmen proud of his first own
made blue veggie garden
Kiki and Ivo looking after the vegetables
in the greenhouse
MAINFREIGHT TEAM REVIEW // DECEMBER 2021 37

Continue to look for those
improvements to better serve our
customers.
Our European TMS roll-out is
progressing with the Genk branch
live now. A result of great team
effort of the IT team, the
Mainmove project team, the
Training and Development team
and of course the team in the
branch. With this, the whole of
Belgium is completed and other
countries will follow soon.
The European landscape is likely
to continue to change.
For example we will experience
more from Brexit and the
Mobility package. Together as a
team, I am confident that we will
be able to convert these changes
into opportunities.
I wish you Happy Holidays and a good time together
with your family and friends!
Key attention points:
•
Maintain our standards, shipment status
information, tidiness in the branch and on
the dock, up-to-date quality boards and
uniforms; everyone’s responsibility!
•
Take actions quickly, set small targets,
follow up and beat them before setting
the next target.
•
Ensure we maintain the focus on cash
collection.
•
Pick up the phone and visit instead of
using e-mail.
•
Know what freight (lanes) we are looking
for when planning sales calls.
Every moment is a fresh beginning ...!
Special Shipments by
our Transport Paris Team
Mainfreight France continues to
sophisticate their last mile solutions.
Our Transport team in Paris is getting
more and more specialised in
delivering “outdoor art and art
purchases”. Here are some highlights
of our special projects.
Along with the art shown here, the
team is proud to have recently
delivered a painting by Pablo Picasso
sold by the Principality of Monaco.
Panda BA and Bulldogs Doggy John by artist Julien Marrinetti
Antoine Maslyczyk (Transport Paris)
with The Gorillas, which was created
by artist Richard Orlinski for the
Euro 2020 football championships.
Antoine Maslyczyk proud to
deliver the bronze statue carved
by Bruno Catalano. His work
has been exhibited on the
seafront at Arcachon and
Honfleur during the summer.
38 MAINFREIGHT TEAM REVIEW // DECEMBER 2021

Forty new trucks and
the reveal of the latest
DAF XG model
In the first half of 2021, several new
trucks were delivered to Mainfreight.
A large number of these blue trucks
are already on the road. In total there
are 40 DAF & MAN trucks for our
branches in the Netherlands and
Romania, Poland and Belgium.
Through years of cooperation
between Mainfreight and DAF,
we got the opportunity to be one of
the first companies to drive in the
latest DAF model. Initially the truck
was unrecognisable with camouflage,
but after the introduction of the new
model, the camouflage could be
removed. Now you can spot the
brand new Mainfreight DAF XG truck
on the road.
Blues for Green Action
Romania
On a sunny weekend, 50 team
members from Transport Ploiesti
joined forces in a voluntary action.
More than three hours, we changed
the face of our branch in Ploiesti.
We literally painted the world blue,
brought more green to the branch by
planting flowers, and showed our
immaculate presentation by cleaning
up and collecting waste.
We celebrated the collective effort
with a well-deserved barbecue,
handmade lemonade and melon.
The most important thing was the time
we spent together that made us
stronger and proved once again that
the impossible was possible.
L-R: Dragos Hornaru, George Soare, Octavian Olaru.
L-R: Georgiana Tudorache, Andreea Simion,
Gheorghe Cega, Alexandru Ionita
MAINFREIGHT TEAM REVIEW // DECEMBER 2021 39

Mainfreight Shanghai – Joan Ji
New Opportunity
Despite of the spread of Covid-19 since February 2020, the
Mainfreight Shanghai Airfreight team was always looking for
new solutions or establishing new air products to grow our
business. In March this year, both Mainfreight Shanghai and
Brussels had come to an agreement to sign our first ever
Block Space Agreement from Europe to China. After a slow
start, regular positive results are finally being achieved
thanks to the continuous efforts made from both the China
and Europe sales and airfreight teams.
With the advantage of space availability and good fixed costs
of this air product, our team has recently secured a big air
project with +700 large coffee machines with cargo volume
of 45,000kgs. The cargo is originally from Switzerland and required to be delivered to Shanghai as the final destination.
The biggest lesson learned was that Switzerland is not technically part of Europe. We had to overcome various customs
complexities to bring this freight into Brussels within a limited time constraint due to the lack of workforces and truckers.
With support from Hongyuan for capacity and strong efforts of both the Shanghai and Brussels teams, we have successfully
moved this high-value project. Both teams gained extra knowledge, which has prepared us for future customers!
ASIAASIA
Mainfreight Asia – Cary Chung
A
s we reflect on the wins of the
year; new profit records, new
branches, new team members,
it isn’t without constraints in our
supply chain. The long peak period
has created reduction in capacity,
causing space issues due to lack of
equipment, congested ports across
Asia, and quarantine requirements for
cross-border drivers, and we are
seeing no signs of relief. Our team
here are used to the new ways of
moving freight and are working
around the clock to keep the network
going. Our culture and promise is to
ensure that our commitments to our
customers are delivered timely every
time. It’s in these trying times where
our culture pulls the team together!
With such challenging times comes
heaps of opportunities. We are seeing
new customers onboard daily across
our Asian branches. We are also very
focused on expanding our footprint
and finding improvements across our
existing offices:
•
Suzhou Sales Office – West of
Shanghai, Suzhou is the home town
of many electronic suppliers
•
Chongqing Sales Office – Central
China has always been an area we
wanted to be located. This is a key
rail hub to/from intra-Europe as well
as a key air-hub for many cargo
flights
•
Nanning Sales Office – Located in
Guangxi province between
Guangdong and the borders of
Hanoi, Vietnam, this location will
highly increase our intra-Asia
capabilities
•
Singapore Warehouse – newly-
leased logistics warehouse of
16,000sq.ft
•
Hong Kong Warehouse – newly-
leased logistics warehouse of
36,000sq.ft
•
CaroTrans Shanghai has recently
moved into a new office complex.
First ever in Asia where we have
grown so much that we need to
lease offices within the same
building for the Mainfreight and
CaroTrans team
•
Qingdao and Thailand have both
recently expanded their offices as
team numbers are growing adding
extra 3,000sq.ft for both locations
There is definitely a lot happening and
with so much evolving within our
business, we must not forget areas
we need to continue to improve on;
•
Training – we must continue to
invest in training and developing our
own DNA
•
Improve quality and operational
performance
•
Margin improvements
•
Costs management
•
Network growth
•
In-Country sales
•
Warehouse developments across all
nine countries
•
Customer retention
•
Develop the next generation of
Mainfreighters
•
Health & Safety
•
Improve relationships with carriers
and logistics service providers
In this new era we are living in, things
aren’t as easy as they used to be.
Taking a vacation and flying to another
destination almost seems impossible
now without being swabbed up our
nose or spending time quarantining!
As we move into the holiday seasons,
I want to take this opportunity to thank
all our teams around the world. Your
brothers and sisters in Asia appreciate
all the work each of you have put
through! Thanks!
Team, enjoy your holidays, enjoy the
season with loved ones, appreciate
being in the same room together, and
being able to have that human-touch.
Merry Christmas to all of YOU!
40 MAINFREIGHT TEAM REVIEW // DECEMBER 2021

Business Development –
Chongqing
Mainfreight Chongqing Sales office
opened in Q4, 2021 with Shirley Mao,
the first Mainfreighter based in
Chongqing, introducing Mainfreight
to the local market already.
Shirley started with us on 18 June.
In addition to Shirley we have two
more team members who joined us
at the end of October.
Along with New Zealand and Australia,
Shirley will focus on beverage,
perishable and food. As the biggest
river port in Western China,
Chongqing’s advantage spreads the
main ocean channel in West. Other
than ocean freight, the team will also
offer the competitive advantage of
railway solutions to customers between
China to Europe/USA BSA.

The Chongqing office is looking forward
to having more customers in Chongqing
and around Western China to contribute
to the Mainfreight network.
Social Responsibility
Mainfreight Shanghai was part of a toy
donation activity over the last year, which
bought happiness to the children who
live in the mountainous area. They told
us that they felt as though we were
holding up tomorrow’s sun with
everyone’s sincere love.
Mainfreight and CaroTrans Shanghai
joined with (Achnatherum
Splendens Charity), a charity group
dedicated to collecting books to build a
library. By 1 June, we received over 200
books and our target is 1,000 books.
Our volunteers will organize the collection
and dispatch of all the donations.
Shanghai Team
L-R: Jeffery Xiao, Mario An, Mickey Qian, Nick Jin
Shanghai Branch Managers
L-R: Sean Wang, Joan Ji
Business Development
Shanghai Warehousing
Welcome to our first Warehouse
Manager, Alan Jia who has been
in the logistics industry for nearly
20 years, specialising in in
contract logistics and warehouse
management. After joining
Mainfreight Shanghai, he will
accelerate the development of the
Shanghai warehouse, while
providing strong support to the
sales team in promoting the
storage business in terms of
warehouse resources, quotation
strategies and pertinent logistics
solutions. Based on our latest
Warehouse Roadmap,
Warehousing will take part of the
pivotal focus on Mainfreight
development in the coming five
years.
Shirley Mao Business Development
Chongqing
Business Activity
The ongoing epidemic has not changed our unique annual Mid-Autumn
tradition. Our sales team personally deliver these fresh apples to our top
customers. Our team members also receive a box to take home to share
with their families to add a touch of sweetness.
Steven Wang ready to deliver the
delicious apples to the customers
Shanghai Team
L-R: Leo Cai, Cindy Qi, Enail Wu, Steven Wang
MAINFREIGHT TEAM REVIEW // DECEMBER 2021 41

Hong Kong – Jacky Lam
As Covid-19 continues to spread over
the world, Hong Kong has been
fortunate to have it fairly under control
with all our team members safe and
healthy. The new normal brings a lot
of changes to us not only on our daily
life but also in the business model.
Working in a freight forwarding and
logistics industry, we have been lucky
to be positively impacted in terms of
significant growth on revenue and net
profit year-on-year. Indeed all these
successes come from our teams’ hard
work and dedication which we
appreciate! Of course, we still need to
keep our momentum to bring
consistent quality in the coming
months. I believe things will continue
to get better and better for the
Hong Kong branch as long as we
work together as a team.
Service
Multi-Country Consolidation (MCC) is
a cost-effective solution to optimizing
the loading of shipments and reducing
cost at the destination. In the early
stages of these programs, it is
important that each region builds a
strategic image and brand to achieve
the forecasted gains, capable of
delivering long-term, sustainable,
profitable results across the respective
regions. Compared to 2020, the
largest component of our shipments
derived from LCL/GRP consolidation
which represented >2,000% increase
from MCC New Zealand services that
both of us (origin branches/HKG
gateway branch/destination branches)
benefit from cost savings related to the
utilization, and other efficiencies
delivered in multi-modal, transportation
and delivery service. It is not only to
support among Asian origins but also
to bring in opportunities for other
regions such as India/UK/Germany
who are also actively promoting MCC
products via Hong Kong gateway.
We expect these trends to achieve
long-term, sustainable and profitable
growth by focusing on the right
markets and, within each market, the
right customers.
Hong Kong Trade Lane Sales Team
L-R: Raymond Chau, Gary Sze, Alma She, Gigi Wong
Grand Opening Hong Kong Warehousing
With the completion of the expansion, our new warehouse location features up to 33,000 sq.ft of expansion possibilities.
It is located in the same district as the old warehouse in Yuen Long.
The official opening of the site was celebrated with our customers, vendors, and our team. This is an exciting step for us
in Hong Kong as we aim to facilitate the expected growth for the coming years. Thank you to everyone whose time and
energy went into making this site and its opening a success.
Hong Kong Warehouse Opening
L-R: Magic Tsang, Kris Yu, Jacky Lam, Franky Lui, Cary Chung
Hong Kong Warehousing Team
Back row L-R: Eddie Cheung, Vincent Fung, Nam Wu,
Steve Lai, Magic Tsang
Front row L-R: Timothy Kong, Judith Law, Jaimie Nip, Kris Yu
Hong Kong Trade-Lane
Sales Team
The last quarter had marked the
establishment of the Trade-Lane Sales
Team in Hong Kong which solidifies
the Hong Kong Branch’s increased
presence in the local market. So far,
the new team has landed over 40 new
customers and expect to continue the
growth trend. While the capacity of the
Mainfreight Hong Kong product keeps
increasing and all new team members
are very excited to expand their selling
knowledge. This is not limited to Air &
Ocean products but includes
Warehousing service and temperature-
control solutions.
All new team members are excited
with their opportunity to grow in the
Mainfreight family!!!!
42 MAINFREIGHT TEAM REVIEW // DECEMBER 2021

Qingdao – Vicky Zhao
I am very proud to celebrate my
ten-year anniversary with Qingdao
Branch. I am one of the lucky ones
who has been growing with the branch
day-by-day for the past ten years.
Mainfreight Qingdao was established
in July 2011. This year is our ten-year
anniversary. Combined with business
development, Mainfreight Qingdao is
rapidly growing and led by the
Mainfreight Three Pillars, we are driven
by a one-hundred-year company vision.
We have a warm family culture and a
strong global network. We have a
dedicated team who are committed to
providing quality service to our
customers with can-do attitude.
We are passionate about raising social
responsibility by showing love to our
environment and help others. We are
a team, who can make magic with
close teamwork.
Reflecting on the memories of our past
ten years, this anniversary is a
significant milestone to Qingdao
Mainfreight. We have come a long
way but also have a long road ahead.
We are looking forward to contributing
more and more to our greater
Mainfreight family. We are proud to be
Mainfreighters with blue blood!
We have achieved our targets step-by-
step, and then set even higher ones.
We have common dreams and fighting
for the dreams together. Every step is
worth our efforts and dedication. I am
proud that more than half of our team
members have been here for five years
or more. We are very proud to have
three team members who have been
here for ten years. With the
development of our business, we have
new blood refresh us. The whole team
is full of energy and enthusiasm.
We are confident of the bright future
ahead!
Mainfreight Qingdao 10-Year Legends
L-R: Gary Hu, Rex Gao, Vicky Zhao, Eva Jiang
Mainfreight Qingdao new team members
in 2021 L-R: Cara Wang, Sunny Gao
Mainfreight Ningbo’s celebration for achieving branch pledge!
Back L-R: Della Ye, Joice Xu, Vicky Chen, Jane Ke, Linda Yang, Cindy Yang, Aimee Wang
Front L-R: Vivi Chen, Wesker Wang, Rain Shan, Carl Xu, Bobo Cai, Andy Sun, Paul Ye, Charlie He
Malaysia – Jin Ang
What a year! Malaysia has been up
and down with Movement Control
Orders, or lockdowns, at various levels
(MCO, CMCO FMCO, EMCO) due to
the pandemic. A little good news is
the vaccination rate has increased
amongst the major adult population
and industries are slowly recovering.
We truly appreciate our team
members doing their utmost to keep
the business growing while at the
same time complying with the
country’s safety SOP. We are thrilled
that the team were physically able to
return to work, in time to celebrate the
Mid-Autumn Festival together.
Ningbo – Sunny Sun
It was a difficult year in 2020 due to
Covid-19. Through the hard work of
the Ningbo team, we have achieved
our pledge in the last financial year.
I really appreciate all my team’s hard
work and effort. Since April 2021, it
is new beginning for us, and we have
good energy and enthusiasm to keep
business development and team
development. We have had team
promoted from within and welcomed
new team member. We are confident
we will continue to be better and
better in 2022.
Mainfreight Malaysia
L-R: Jean Ying, Terence Lim, Grace Chew, Buwana Baba, WK Lee, Vennie Yap,
Jac Yap, Jin Ang, Jensce Tan, Ian Liang, Penny Lim, Jacelyn Lee
MAINFREIGHT TEAM REVIEW // DECEMBER 2021 43

New Penang Branch
Manager – Lee Kee Lin
Apa khabar? (How are you? in Malay)
I am Kee Lin from Penang Branch. I
feel fortunate and blessed to join
Mainfreight Malaysia – Penang branch
in June 2021. Before joining
Mainfreight, I worked in the logistics
and supply chain industry for the last
25 years, including ocean carriers,
land transport, and freight forwarding
companies.
We faced several challenges and
difficulties in the Penang branch,
including changes of market
environment, space and equipment
shortage and the Covid-19 crisis.
However, we still managed to bring in
many new customers through our
team efforts.
We have welcomed another two
teammates, Eong Kam and Annice
Boey. Kam is our brave sales warrior;
he has no fear and is closing more
and more sales each month. Annice is
our customer service, and she works
wholeheartedly to give a better
customer service experience to our
clients. Now three of us work closely
and enjoy every day that we work in
Mainfreight, and our company is
absolutely special with special people.
We always care for our customers;
we aim high to provide the first-class
service to every client.
Last but not least, if you come across
any business inquiry to/from Malaysia,
please feel free to prompt us anytime,
and we give you the best support.
Social Responsibility
Children are our future and our next
generation of team members and we
help them by making donations to
support those who are affected by the
Covid-19 pandemic.
L-R: Jin Ang, Ian Liang
Sales Team Building Malaysia – Jensce Tan
The Mainfreight family grows in
tandem with the rate that we grow our
people. In order to grow together, the
bonding between teammates is
crucial. Recently we organized another
Sales Team Building session together
with our Penang team members. Each
team member prepared a session that
contribute to the agenda. The session
covered brainstorming on how to
overcome the challenges during this
pandemic period, with business
stimulation with real case scenarios
that lead to a solution through
consultation, Three Pillar puzzle
games, soft skills personality test and
a “Describe & Draw” game. The sales
team thoroughly enjoyed the session
and it provided us with a much-
needed boost of energy to face the
new challenges ahead!
Malaysia Sales Team
L-R: Terence Lim, Eong Kam, Jensce Tan, Keong Lee, Jin Ang,
Lee Kee Lin, Vennie Yap
Malaysia sales Team meeting
Mainfreight Penang Team
L-R: Annice Boey, Eong Kam, Lee Kee Lin
44 MAINFREIGHT TEAM REVIEW // DECEMBER 2021

Singapore – Doreen Ng
With the combined efforts of the
Singapore team, we really believe that
teamwork really does make the dream
work. We manage to exceed our
2020/21 Pledge. Hereby I will like to
say something to the Singapore team.
Sincere thanks for your dedication and
commitment towards Mainline
Singapore. There is no way we can
have this achievement without you.
We really appreciate everything you
are doing and please continue to do
your best.
IATA License – Mainline Singapore
This year we have successfully applied and
received our IATA License in Singapore.
Singapore Sales Update – Adrian He,
Sales Manager
It has been a tough year for everyone, especially for the sales
team, when more and more customers are working from home,
it makes it more difficult to have more direct face time. We have
to change our strategy and mindset to adopt a new workstyle/
habit to fit the current situation. We have adopted different
channels for video conferencing and text-messages to keep in
touch with our customers.
Despite the challenges, a positive note is that our sales team has
grown and we continue to welcome new blood to our blue family
with one a fresh university graduate, and the other joining us
from another industry. They are very motivated and ready to start
selling Mainfreight to the world! Here are their profiles:
Sales Representative –
Jasper Foo
My name is Jasper Foo and
I joined Mainline on 1 February
2021. I am born in Malaysia and
have been working in Singapore
for about one and half years in a
different industry. I am glad to be
able to join Mainline Singapore as
a sales representative. I would like
to thank my team for their
patience and guidance, as I have
totally no experience in Logistics.
I enjoy cold-calling and meeting
up with customers. Every call and
interaction I make with a
customer, I am able to learn and
gain something new from them
This motivated me to hit a new
target for every month. My career
aspirations - Always do things
with passion, always ask
questions when you don’t
understand, always think positive
and believing anything is possible
if I am willing to put in the work.
Sales Representative – Shaun Tan
My name is Shaun Tan and I am
currently four months with Mainline
Singapore. First day stepping into the
office, everybody feels so closely
knitted, just like one family. We have
daily meals and laughs together. Due
to the pandemic and spike in cases
recently, we have to cease all social
interactions in workplaces until the
situation gets better. I hope that we
can return back to the norm quickly
just like before.
Favourite part of my role is being
the bridge between people. In this
case, as a sales representative,
I become the bridge between the
customers and the other team
members in my office. In a way,
I get to bring people closer to one
another. Work is not repetitive where
customers can present us with
different situations and questions
from time to time. Afterwards,
providing them with solutions to
their logistics problems.
My career aspirations – I have
always longed to achieve good
performance at work far
superseding my manager’s
expectations. At the end of the day,
it is not all about the money we can
bring back home, but the values and
principles we have inculcated and
learnt along the way and how we
can add value improving the lives of
those around me.
Jasper Foo
Shaun Tan
MAINFREIGHT TEAM REVIEW // DECEMBER 2021 45

CaroTrans South China &
Hong Kong – Jerry Chan
This has been a very challenging year
for our business. The freight rate is
going up and space, equipment,
labour, driver etc. are seriously in
shortage all year. Especially as a
Consolidator, if we have no space,
equipment and truck, there is no way
to run our business. Luckily, we have
had very good support from our main
carriers and our service providers that
has allowed us to maintain our service.
During the hard time this year, our
team have been doubling or even
tripling their work efforts with carriers
and service providers to keep our
business moving. Fortunately, our
volume, revenue and profits this year
is increasing. More importantly, we
have gained very good reputation
among our customers in the market.
Our strategies are:
•
Focus on our core business. With
limited resources and manpower, we
are unable to further develop our
new business and product, what we
can do is to 100% focus on our
existing business to maintain our
service. Using all of our resources on
hand for our existing consol boxes.
•
Always provide solutions to our
customer. Even if we have no space,
we shouldn’t say no to our customer
immediately. We should always look
for a solution. For example, if they
have a large volume booking, we
can suggest them to split their
booking or ask if it is possible to
move via other gateways. In
customer’s perception, they will
feel we are always trying our best
to help them instead of just
reject them.
•
Better relationship with all carriers.
Apart from our existing core carriers,
we have to explore more new
carriers in the market. We
understand that the market always
have preference on carrier choice.
But during these two years, the
market is unpredictable sometimes
even our previous core carriers may
not help us. Therefore, we have to
enrich our network to develop more
relationships with some second tier
carriers to find solutions.
Singapore Warehouse
We are excited to present our
Singapore logistics warehouse at
16,000 sq.ft., located in District 22
of Singapore. The warehouse is in a
convenient location, easily accessible
for our team and customers. Most
importantly, it’s advantageously near to
the new Singapore Tuas Mega Port.
As the biggest port infrastructure in the
world, it will provide a competitive edge
to the region and is a long-term
project, being built in four phases,
opening progressively from 2021 and
scheduled for completion in the 2040s.
Singapore Warehouse Team
L-R: Veron Low, Ganesh Muthiah, Doreen Ng, Alexander Ho, Jennifer Kong, May Chong, Sunny Tay
CaroTrans Hong Kong Operation team
L-R: Cynthia Cheng, Daffy Wong, Jerry Chan, Sharon Lee, Judy Leung
46 MAINFREIGHT TEAM REVIEW // DECEMBER 2021

CaroTrans Shanghai –
Relocation
CaroTrans Shanghai Branch Manager,
Sean Wang, is dedicated to cultivating
the best team and services in
Shanghai. Early on, Sean had a vision
to expand CaroTrans Shanghai and in
early October, they successfully
moved to a brand new office.
Congratulations Sean and CaroTrans
Shanghai!
CaroTrans and Mainfreight Air & Ocean Shanghai teams
Back L-R: Andy Liu, Wind Zhu, Alan Jia, Apple Zhu, Caroline Ding, Daniel Zhou,
Joanna Fan, Kelvin Guo, Kathy Zhao
Front row L-R: Cherry Wang, Cindy Qi, Peter Koo, Joan Ji, Sean Wang
Regional Support Team
GBA Business Opportunities
We were delighted to participate in an event hosted
by HSBC Hong Kong and the Australian Chamber of
Commerce (AustCham) promoting the Greater Bay
Area (GBA). Once known as the Pearl River Delta, the
GBA aims to create a world-class economic
metropolitan area in South China, an area that
includes Guangzhou, Hong Kong and Macau.
By 2030, the GBA’s gross domestic product (GDP)
is expected to reach US$4.6trn. Asia Regional
Manager, Cary Chung, along with other experienced
and knowledgeable CEOs in the finance and banking
industry, facilitated discussions about business and
investment opportunities emerging across the GBA.
L-R: Russell Roberts (HSBC) & Cary Chung
Team Building Activity
Mainfreight Shanghai and CaroTrans Shanghai held their
2021 team building activity at Shanghai Oriental Land.
The teams were challenged to work together to compete
in three team building projects including dragon boating
competition, bridge scramble and the brave road.
The purpose of these activities was to promote learning to
think together, discuss together, and work together to
achieve the goal in each game.
Shanghai Team photo
Front row L-R: Rody Luo, Mark Yao
Back row L-R: Apple Liang, Joan Ji, Sean Wang, Kelvin Guo,
Jackie Zhang, Caroline Ding, Peter Koo, Wind Zhu
MAINFREIGHT TEAM REVIEW // DECEMBER 2021 47

Mainfreight Americas – Jason Braid
A
s I write this note, my family
and I are in the middle of our
relocation from Europe to the
USA. Whilst we had hoped that we
would have already been settled in the
USA by Thanksgiving, such is life in
today’s world that travel is not quite
what it used to be.
Thankfully, however, over the last few
months I have still been able meet a
large number of you as I have
travelled the country and visited our
branches. In doing so, it has been
obvious that the business we have in
the Americas today is very different
from what it was when I left seven
years ago to head to Europe.
The calibre of our team has impressed
greatly, as has the quality and size of all
four of our supply chain divisions. Of
note, is our Warehousing and Transport
businesses – both are almost
unrecognizable (in a good way) to what
I remember. I am excited to see the
continued development of both of
these businesses and to see what the
next seven years holds for them.
Our Air & Ocean and CaroTrans teams
continue to operate with distinction in
what remains a very challenging and
capacity-deficient environment. The
way you are finding solutions to move
our freight under these circumstances
is impressive. To do so with such
passion and commitment for our
customers is truly special. Thank you all!
Our strength is our network, and
working together as a team across our
businesses, both in the Americas and
around the world, allows us to offer a
level of quality that sets us apart from
our competition. To this point, and as
travel restrictions allow, it is important
we take the time to get out and about
and around our business.
Webex meetings have played their
part over the last 18 months, but there
is nothing quite like working on
opportunities with your teammates,
around the country, face-to-face.
We are a people business after all.
Whilst it needs not be said, it is
important that we do not allow recent
successes to distract us. Hold true to
our culture and stay focused on the
right customers – in an environment
like the one we are operating in now,
we can be easily swayed into saying
yes, and doing something we would
not normally do.
Remember our 100-year vision – if it
is not the right decision for the long
term, it is not the right one short term
either.
As we head into the New Year, I look
forward to meeting those I have not
yet had the chance to meet. It is a real
privilege to be able to return to the
USA and join you on this journey.
The responsibility that has been
bestowed is not lost on me, and I am
very excited to be able to work with
you all going forward.
Lastly, to John Hepworth – we hope
you are enjoying your retirement in the
knowledge that you have left this
business in great shape. Thank you!
Happy Holidays everyone!
Americas Transport – Shawn Roach
W
e have had an exciting first
half of the financial year
and have accomplished a
lot, but still have plenty to do. Entering
the second half of the year, we are
working to complete branding on over
300 pieces of road equipment, which
will be absolute standouts at our
customers’ docks.
Mainfreight offices have seen
increased revenue and we are on
track to beat our profit pledge, and set
the bar higher for ourselves, to take
advantage of our market size.
That being said, we still have too many
branches in the red, and with current
market conditions, we need to be
insurgents; we must be unrelenting in
this daily fight. The network continues
to grow and intensify, creating more
flexibility in a market that has become
very rigid. We show up, and we build
off our platform of strong quality,
which needs to be continually
supported and individually owned; our
differentiator.
Let us push through the peak, be safe,
get some much-deserved rest over
the break, and smash our second half
commitments.
Thank you team!
Transport Update – Shane Michalick
To say the last ten months have been
some crazy times would be an
understatement, and to those in the
industry I am sure you all have your
own story to tell.
At the start of this year, we made the
decision to invest in both 53’ and 28’
trailers to assist with preloading,
customer drops and the enticement of
bringing on “Power Only” tractor
drivers. In a normal world you would
go to one of the many trailer builders
and choose the style and brand you
wanted from one of their lots that held
in excess of a couple of hundred
units. At the moment, unfortunately,
that has not been the case. With
labour, rubber and wood shortages,
the units are very scarce and prices, if
you are able to find one, are through
the roof with the asking price often in
excess of 50% more compared to the
pre-Covid days. That said, we have
had a good run over the last nine
months in sourcing equipment,
recently marking off the 102nd trailer
AMERICASAMERICAS
48 MAINFREIGHT TEAM REVIEW // DECEMBER 2021