ANZ 2022 ESG Supplement

Australia and New Zealand Banking Group Limited ABN 11 005 357 522
ANZ Centre Melbourne, Level 9A, 833 Collins Street, Docklands VIC 3008

3 November 2022

Market Announcements Office
ASX Limited
Level 4
20 Bridge Street
SYDNEY NSW 2000





ANZ 2022 ESG Supplement

Australia and New Zealand Banking Group Limited (ANZ) today released its 2022 ESG
Supplement.
It has been approved for distribution by ANZ’s Continuous Disclosure Committee.

Yours faithfully




Simon Pordage
Company Secretary
Australia and New Zealand Banking Group Limited

WE’RE CONTINUING TO
SHAPE A WORLD WHERE PEOPLE
AND COMMUNITIES THRIVE
ANZ 2022

ESG SUPPLEMENT
Approved for distribution by ANZ’s Continuous Disclosure Committee, 2 November 2022

Front cover: (L-R) Kristy Abbott – Talent and Culture; Suraj Pariema – Property; Arthur Lalios – Australia Commercial;
Louise Taylor – Australia Commercial at ANZ Centre, Melbourne. Inside cover: ANZ Centre, Melbourne.
Contents
Overview 2
Our 2022 reporting suite 2
2022 ESG performance snapshot 3
About our business 4
ESG governance and risk management 5
What matters most 6
Stakeholder engagement 9
Our ESG targets 11
Environmental sustainability 16
Our approach to climate change 16
Sustainable finance 22
Reducing our environmental footprint 25
Financial wellbeing 28
Improving financial wellbeing 28
Community investment 37
Housing 41
Improving the availability and
affordability of homes 41
Fair and responsible banking 45
Improving conduct and culture 45
Supporting customers in need
of extra care 47
Improving customer experience 52
Collaborating securely to
drive innovation 53
Financial crime 55
Responsible business lending 57
Managing ESG risks in our supply chain 60
Our approach to human rights 62
Employee wellbeing, and inclusion 64
Employee engagement, wellbeing,
learning and development 64
Workplace diversity and inclusion 69
UN Reporting Framework 75
UN SDG alignment with ESG targets 75
UN Principles for Responsible
Banking Self-assessment 81
Explanatory notes 95
KPMG Assurance opinion 96
1
ANZ 2022 ESG Supplement

About this Environment, Social and
Governance (ESG) Supplement
This report provides stakeholders with
more detailed information on Australia and
New Zealand Banking Group
1
Limited’s ESG
performance and challenges.
This report is structured in three sections.

The first outlines our purpose and values;
our approach to ESG governance and risk
management; our approach to the
identification and prioritisation of material
issues; our stakeholder engagement and

our ESG targets.
The second section outlines our management
of materially significant issues aligning with

our focus areas of environmental sustainability,
housing, financial wellbeing, and fair and
responsible banking.
The third section contains information

on employee wellbeing and inclusion,
and our second self-assessment report
against the United Nations Principles of
Responsible Banking.
Comparative performance data, including
Equator Principles data and our United
Nations Guiding Principles Reporting
Framework index, is contained in our

separate 2022 ESG data pack available
at anz.com/annualreport.
This report has been prepared in accordance
with the Global Reporting Initiative (GRI) 2016
Standards: Comprehensive option. A complete
GRI Index is available in our 2022 ESG data pack.
KPMG has provided limited assurance in
respect of this ESG Supplement, including
considering whether the appropriate
indicators have been reported in accordance
with GRI Sustainability Reporting Standards'
Comprehensive level of disclosure. A copy

of KPMG’s independent limited assurance
report is on pages 96–97.
KPMG has also provided limited assurance over
ESG content within our Annual Report and
Annual Review.
2
See pages 242–243 in the
Annual Report for a copy of KPMG’s opinion.
This report covers all ANZ operations over
which, unless otherwise stated, we have
control for the financial year commencing

on 1 October 2021 and ending 30 September
2022. Monetary amounts in this document
are reported in Australian dollars, unless
otherwise stated.
Reporting suite
We produce a suite of reports to meet the
needs and requirements of a wide range

of stakeholders including shareholders,
customers, employees, regulators, non-
government organisations and the
community.
This ESG Supplement complements our

2022 Annual Report available at anz.com/
annualreport. In preparing pages 1–62
of the Annual Report we applied aspects

of the International Integrated Reporting
Framework to describe how our business
model, strategy, governance and risk
management processes are addressing

risks and opportunities in our operating
environment and delivering value for our
shareholders and other stakeholders.
Our 2022 Corporate Governance Statement
discloses how we have complied with

the Australian Securities Exchange (ASX)
Corporate Governance Council’s

‘Corporate Governance Principles and
Recommendations – 4th edition’ and is
available at anz.com/corporategovernance.
Our 2022 Climate-related Financial Disclosures
report, assured by KPMG, will be released prior
to our Annual General Meeting and made
available at anz.com/annualreport.
We are continually seeking to improve our
reporting suite and welcome feedback on

this report. Please address any questions,
comments or suggestions in relation to this
report to corporate.sustainability@anz.com.
Our 2022
reporting
suite
1. Australia and New Zealand Banking Group Limited (the Company) and the entities it controlled at the year end and from time to time during the financial year
(together, the Group).
2. The 2022 Annual Review comprises pages 1–62, 242–243 and 251–252 of the 2022 Annual Report and a Remuneration Overview.
2022 Annual Report
anz.com/
annualreport
2022 ESG Supplement
anz.com/
annualreport
2022 Climate-related
Financial Disclosures
anz.com/
annualreport
2022 Corporate
Governance Statement
anz.com/
corporategovernance
2022 ESG Data Pack
anz.com/
annualreport
2022 Voluntary Tax
Transparency Report
anz.com/
annualreport
You can trace our actions on
human rights throughout
this report using this symbol
Image: ANZ Centre, Melbourne.
DISCLAIMER & IMPORTANT NOTICE:
The material in the ESG Supplement contains
general background information about the
Bank’s activities current as at 26 October 2022. It is
information given in summary form and does not
purport to be complete. It is not intended to be and
should not be relied upon as advice to investors or
potential investors and does not take into account the
investment objectives, financial situation or needs of
any particular investor. These should be considered,
with or without professional advice when deciding
if an investment is appropriate. The ESG Supplement
may contain forward-looking statements or opinions
including statements regarding our intent, belief or
current expectations with respect to ANZ’s business
operations, market conditions, results of operations
and financial condition, capital adequacy, specific
provisions and risk management practices. When
used in the ESG Supplement, the words ‘forecast’,
‘estimate’, ‘project’, ‘intend’, ‘anticipate’, ‘believe’,
‘e x p e c t ’, ‘may ’, ‘p ro b ab ili t y ’, ‘r isk ’, ‘w ill ’, ‘s e ek ’, ‘wo ul d ’,
‘could’, ‘should’ and similar expressions, as they relate
to ANZ and its management, are intended to identify
forward-looking statements or opinions. Those
statements: are usually predictive in character; or may
be affected by inaccurate assumptions or unknown
risks and uncertainties; or may differ materially from
results ultimately achieved. As such, these statements
should not be relied upon when making investment
decisions. These statements only speak as at the date
of publication and no representation is made as to
their correctness on or after this date. Forward-looking
statements constitute ‘forward-looking statements’
for the purposes of the United States Private Securities
Litigation Reform Act of 1995. ANZ does not undertake
any obligation to publicly release the result of any
revisions to these forward-looking statements to
reflect events or circumstances after the date here of
to reflect the occurrence of unanticipated events.
ANZ 2022
ESG Supplement
2
Overview
Our reporting suite
2022 ESG
performance snapshot
About our business
ESG governance
and risk management
What matters most
Stakeholder
engagement
Our ESG targets
Environmental
sustainability
Financial
wellbeing
Housing
Fair and
responsible
banking
Employee wellbeing
and inclusion
UN reporting
framework
Assurance
opinion

1. On average, across Australia and New Zealand. 2. In Australia and New Zealand. 3. Includes individuals who have participated in more than one program (for example, people who have participated in MoneyMinded as part of Saver Plus are counted
twice as they are included in both the MoneyMinded and Saver Plus totals).
4. Via our Good Energy Home loan top up. 5. In Australia. 6. Measures representation at the Senior Manager, Executive and Senior Executive levels. Includes all employees
regardless of leave status but not contractors (who are included in Full Time Equivalents (FTE)).
2022
ESG performance
snapshot
$40.04B
funded and facilitated
in sustainable solutions
since 2019
51%
reduction in Scope 1 and 2
greenhouse gas emissions
against a 2015 baseline
Supported nearly
1.5M
customers to save regularly
1
More than
58,000
participants in our financial
education programs
3
Over
$4.4B
funded and facilitated to deliver
more affordable, accessible and
sustainable homes to buy and
rent since 2018
2
Supported more than
1,300
customers to reduce the
environmental impact of their
home in New Zealand
4
More than
5,000
employees trained to identify
and support customers in
need of extra care
5
Spent
$12.7M
with 32 Indigenous
businesses in Australia
84%
employee engagement
35.9%
of women in leadership
6
Environmental
sustainability
Financial
wellbeing

Housing
Fair and
responsible banking
Employee wellbeing
and inclusion
ANZ 2022
ESG Supplement
3
Overview
Our reporting suite
2022 ESG
performance snapshot
About our business
ESG governance
and risk management
What matters most
Stakeholder
engagement
Our ESG targets
Environmental
sustainability
Financial
wellbeing
Housing
Fair and
responsible
banking
Employee wellbeing
and inclusion
UN reporting
framework
Assurance
opinion

About our business
We provide banking and financial
products and services to around 8.5
million retail and business customers,
and operate across 32 markets.
Our expertise, products and services
make us a bank. Our people, purpose,
values and culture make us ANZ.
Our divisions
Australia Retail and Commercial – serves
retail customers across Australia through our
branch network, ATMs, digital and mobile
banking applications including ANZ Plus.
Commercial – serves commercial and private
banking customers across Australia through
our business centres, digital and mobile
banking applications.
Institutional – serves institutional and
business customers across Transaction
Banking, Loans and Specialised Finance
and Markets.
New Zealand – serves retail and commercial
banking customers in New Zealand and is
one of the largest New Zealand companies
based on profit and assets.
Pacific – provides products and services to
retail and commercial customers located in
the Pacific Islands, where our history dates
back 139 years.
Corporate Centre – functions of the business
servicing the organisation including Risk,
Finance, Communications and Public Affairs,
Internal Audit, and Talent and Culture.
Our purpose and strategy
Our purpose is to shape a world where
people and communities thrive.
It explains ‘why’ we exist and drives everything
we do at ANZ, including the choices we
make each day about those we serve and
how we operate.
We bring our purpose to life through our
strategy; to improve the financial wellbeing
and sustainability of customers through
excellent services, tools and insights that
engage and retain them, and help positively
change their behaviour.
Through our purpose we have elevated areas
facing significant societal challenges aligned
with our strategy and our reach which include
commitments to:
•Improving the financial wellbeing of our
people, customers and communities by
helping them make the most of their
money throughout their lives;
•Supporting household, business
and financial practices that improve
environmental sustainability; and
•Improving the availability of suitable and
affordable housing options for all Australians
and New Zealanders.
Fundamental to our approach is a
commitment to fair and responsible banking
– keeping pace with the expectations of our
customers, employees and the community,
behaving fairly and responsibly and
maintaining high standards of conduct, as
well as addressing issues identified through
our annual materiality assessment.
Integrating ESG and purpose into our
strategy has created an opportunity for us
to better serve our customers and generate
long-term shareholder value.
Our values
Our values shape how we deliver our
purpose-led strategy. They are the foundation
of ‘how’ we work – living our values every
day enables us to deliver on our strategy
and purpose, strengthen stakeholder
relationships and earn the community’s trust.
All employees and contractors must comply
with our Code of Conduct, which sets the
expected standards of professional behaviour
and guides us in applying our values.
Integrity
Collaboration
Accountability
Respect
Excellence
Our values are
Supporting sustainable
development
We are committed to the
United Nations Sustainable
Development Goals (SDGs) and
believe that business has an
important role to play in their
achievement. Our 2022 ESG
targets supported 12 of the
17 SDGs.
In 2019 we became a founding
signatory to the UN Principles for
Responsible Banking. Under the
Principles we are required to set at
least two targets that address our
most significant (potential) positive
and negative impacts, aligned with
the SDGs and the Paris Climate
Agreement.
We have reported our progress
towards implementing the
Principles using the Reporting
and Self-assessment Index,
available on pages 81–94.
ANZ 2022
ESG Supplement
4
Overview
Our reporting suite
2022 ESG
performance snapshot
About our business
ESG governance
and risk management
What matters most
Stakeholder
engagement
Our ESG targets
Environmental
sustainability
Financial
wellbeing
Housing
Fair and
responsible
banking
Employee wellbeing
and inclusion
UN reporting
framework
Assurance
opinion

ESG governance and
risk management
Our governance framework
provides the structure for
effective and responsible
decision-making within
the bank.
The Board is responsible for the oversight
of the bank, and its sound and prudent
management, with specific duties as set
out in its charter available at anz.com/
corporategovernance.
There are six principal Board Committees: the
Ethics, Environment, Social and Governance
(EESG) Committee; the Audit Committee;
the Risk Committee; the Human Resources
Committee; the Digital Business and
Technology Committee; and the Nomination
and Board Operations Committee. Each
Committee has its own charter setting
out its roles and responsibilities.
At management level, the Group Executive
Committee comprises ANZ’s most senior
executives. A delegations of authority
framework clearly outlines those matters
delegated to our Chief Executive Officer (CEO)
and other members of senior management.
In addition, a number of formally established
management committees deal with particular
ongoing issues.
Our ESG governance processes are overseen
by the Board and management through our
Board EESG Committee and executive Ethics
and Responsible Business Committee (ERBC).
These Committees are also informed by the
work of Evelyn Halls – our Customer Fairness
Officer – who reports directly to our Chief
Executive Officer (CEO). This is a crucial role
that was first established in 2016 to help us
more consistently deliver fair and responsible
banking to our retail and small business
customers in Australia.
Our most material ESG issues (refer to
pages 6–8) are captured and managed
within the Group’s Key Material Risks. For
further information on risk management
refer to pages 36–40 of our 2022 Annual
Report available at anz.com/annualreport.
For further detail on our governance
framework see our 2022 Corporate
Governance Statement available at
anz.com/corporategovernance.
Board Ethics, Environment, Social and
Governance (EESG) Committee
The Board EESG Committee, led by
ANZ’s Chairman, is responsible for
assisting the Board by overseeing
measures to advance ANZ’s purpose,
focusing on ethical and ESG matters.
This includes the oversight,
review and/or approval of ESG
reporting and objectives, corporate
governance policies and principles,
and other conduct-related matters.
The Committee also oversees the
ethical and ESG risks and
opportunities relevant to the bank’s
ability to advance our purpose and
operate as a fair, responsible and
sustainable business.
The Board EESG Committee meets at least
quarterly and more frequently if deemed
necessary. Meetings typically open with
an overview of the ESG operating
environment, covering current and
emerging issues, including regulatory
and parliamentary inquiries, community
sentiment, competitor activity, relevant
international developments and our
stakeholder engagement activities.
Further information on some
of the key matters considered by the
Board and its Committees during the
year is outlined in our 2022 Annual
Report on page 30 available at
anz.com/annualreport
Ethics and Responsible Business Committee (ERBC)
The ERBC, chaired by the CEO,
comprises Senior Executives and
members from business divisions
and Group functions. Independent
ethics adviser Dr Simon Longstaff
participates as an observer every
second meeting.
The Committee is a leadership
and decision-making body to
advance ANZ’s purpose and ensure
ANZ operates responsibly and
achieves fair, ethical and balanced
stakeholder outcomes.
The Committee considers the social and
environmental impacts of the industries,
customers and communities ANZ serves.
It also considers our products and services
and how they are provided, as well as
stakeholder and community expectations.
The ERBC is accountable to the Board
EESG Committee in the effective discharge
of its responsibilities. It operationalises
Board objectives and makes decisions on
issues and policies. It also approves the
bank’s ESG targets and monitors
performance against them quarterly.
Issues discussed this year at the EESG Committee and ERBC included:
‘how we bank’ – our ESG focus areas, customers requiring extra care, scams and accessibility,
our new Reconciliation Action Plan and First Nations Voice to parliament, and
‘who we bank’ – through industry sector reviews, human rights policy and modern slavery,
climate change policy, biodiversity and sensitive wholesale transactions.
ANZ 2022
ESG Supplement
5
Overview
Our reporting suite
2022 ESG
performance snapshot
About our business
ESG governance
and risk management
What matters most
Stakeholder
engagement
Our ESG targets
Environmental
sustainability
Financial
wellbeing
Housing
Fair and
responsible
banking
Employee wellbeing
and inclusion
UN reporting
framework
Assurance
opinion

Image: ANZ Centre, Melbourne.
Through our annual materiality assessment, we engage with
internal and external stakeholders to inform our identification of,
and responses to, ESG risks and opportunities. We seek to identify
those issues with the most potential to impact our ability to
operate successfully and create value for our shareholders and
other stakeholders.
We use the results to inform our strategy,
ESG targets, group remuneration scorecard
and external reporting.
External views were sought through
interviews with institutional investors,
consumer and environmental NGOs, and
our community partners on a broad range
of ESG issues.
This year, our materiality assessment again
highlights the importance of continuing to
act on climate change. Greenwashing was
identified as an emerging topic. A number of
stakeholders also identified biodiversity as
increasingly important.
The importance of information security
has increased, commensurate to the scale and
sophistication of scams targeting individuals.
This is part of a broader theme of payments
system safety. Innovation and technology
is recognised as foundational to providing
customers with a digitally connected
experience, while also ensuring the
responsible use of emerging technologies.
Customer experience is determined by
the products we offer customers and the
value they deliver, and ensuring we have
empathetic and helpful processes for when
things go wrong, such as managing
complaints and for customers in financial
difficulty. This is particularly important given
the emerging impact of macroeconomic
conditions on the cost of living and housing
affordability.
As staff return to workplaces, employee
capability and wellbeing, including mental
health, was viewed as essential to maintain
an engaged and resilient workforce.
These insights were presented to our
executive Ethics and Responsible Business
Committee and Board Ethics, Environment,
Social and Governance Committee and
helped inform the development of our
public ESG targets and group scorecard.
Our material issues
We considered the following in order
to identify any changes in risks and
opportunities that should be reflected in
the list of material issues (as published on
pages6–8of our 2021 ESG Supplement
available at anz.com/annualreport):
•our Key Material Risks (refer to pages
36–40 of our 2022 Annual Report available
at anz.com/annualreport)
•our strategy, values and Code of
Conduct (refer to pages 12–13 of our
2022 Annual Report available at
anz.com/annualreport)
•media analysis
•recent regulatory developments
•peer review
•industry trends, including the
Sustainability Accounting Standards Board
Materiality Map and the World Economic
Forum’s 2022 Global Risks Report
•the United Nations Sustainable
Development Goals (SDGs).
For clarity, ‘cyber security and data privacy’
was renamed ‘information security’ to better
capture the increasing threat of scams
targeting individuals. Information security
is intended to also cover data privacy.
What matters most
to our stakeholders
ANZ 2022
ESG Supplement
6
Overview
Our reporting suite
2022 ESG
performance snapshot
About our business
ESG governance
and risk management
What matters most
Stakeholder
engagement
Our ESG targets
Environmental
sustainability
Financial
wellbeing
Housing
Fair and
responsible
banking
Employee wellbeing
and inclusion
UN reporting
framework
Assurance
opinion

Our top 5 material issues, ranked by stakeholders
Description of issueLocation of disclosureRelevant UN SDGs
Climate changeManaging the business risks and opportunities associated
with climate change. Includes the role we play in supporting
our customers to transition to a low carbon economy.
2022 Annual Review, pages 16–17 and 38
available at anz.com/annualreport
2022 ESG Supplement, pages 16–27
2022 Climate-related Financial Disclosures
available at anz.com/annualreport prior
to our Annual General Meeting
Information securityPolicies and processes in place to protect our systems, data
and customers against scams and cyber attacks. Includes customer
access to personal data.
2022 Annual Review, pages 15 and 37–38
available at anz.com/annualreport
2022 ESG Supplement, pages 53–56
Innovation and
technology
Keeping pace with digital innovation to ensure we are offering
our customers reliable and convenient products and services
in a rapidly changing market.
2022 Annual Review, pages 18–25
available at anz.com/annualreport
2022 ESG Supplement, pages 30 and 32
Customer experienceDelivering value and improved customer experience through
appropriate financial products and services for all customers,
small business and personal.
2022 Annual Review, pages 18–25
available at anz.com/annualreport
2022 ESG Supplement, pages 32 and 47–52
Employee capability
and wellbeing
Attracting and retaining a capable and engaged workforce, that is diverse
and inclusive, helping us serve our customers better and drive strong
business performance across the markets in which we operate. Includes
supporting the physical and mental health and wellbeing of employees.
2022 Annual Review, page 15
available at anz.com/annualreport
2022 ESG Supplement, pages 64–74
Other strategic priorities
Description of issueLocation of disclosureRelevant UN SDGs
Financial wellbeingPromoting and enabling access to safe and affordable products and
services, particularly for lower-income consumers and customers in
need of extra care. Work with cross-sector partners to help customers,
employees and the broader community meet current financial
commitments and needs, and improve their financial resilience.
2022 Annual Review, pages 14–15 and
18–19 available at anz.com/annualreport
2022 ESG Supplement,
pages 28–36 and 47–50
HousingAvailability of suitable and affordable housing options for
all Australians and New Zealanders.
2022 Annual Review, pages 14–15, 18–19 and
24–25 available at anz.com/annualreport
2022 ESG Supplement, pages 41–44
ANZ 2022
ESG Supplement
7
Overview
Our reporting suite
2022 ESG
performance snapshot
About our business
ESG governance
and risk management
What matters most
Stakeholder
engagement
Our ESG targets
Environmental
sustainability
Financial
wellbeing
Housing
Fair and
responsible
banking
Employee wellbeing
and inclusion
UN reporting
framework
Assurance
opinion

Other strategic priorities continued
Description of issueLocation of disclosureRelevant UN SDGs
Fairness and ethical
conduct
A strong corporate culture, known for ethics, values, fairness
and transparency. Simple and understandable products and
communications (i.e. product disclosure, including bank fees
and charges) and appropriate hardship/collections policies.
2022 Annual Review, pages 36–39
available at anz.com/annualreport
2022 ESG Supplement,
pages 45–52 and 57–59
Other issues (not ranked)
Anti-money laundering
and terrorism financing
Compliance with international sanctions, anti-money
laundering and terrorism financing requirements.
2022 Annual Review, page 37
available at anz.com/annualreport
2022 ESG Supplement, pages 55–56
Banking regulationRegulation of the banking sector, including policy and compliance
requirements relating to consumer protection, risk management and
capital adequacy.
2022 Annual Review, pages 36–42
available at anz.com/annualreport
2022 ESG Supplement, page 52
BiodiversityManaging the business risks and opportunities associated with
biodiversity loss, as a result of species extinction and/or reduction.
Includes the role we play in supporting our customers to manage
their biodiversity impacts.
2022 Annual Review, pages 11, 16-17 and
38 available at anz.com/annualreport
2022 ESG Supplement, page 21
2022 Climate-related Financial Disclosures
available at anz.com/annualreport prior
to our Annual General Meeting
Corporate governanceAppropriate governance frameworks in place (i.e. processes and
policies, including those relating to risk management, executive
remuneration and financial stability) to ensure ANZ is managed in
the long-term interests of stakeholders.
2022 Annual Review, pages 26–35
available at anz.com/annualreport
2022 ESG Supplement, page 5
2022 Corporate Governance
Statement available at
anz.com/corporategovernance
Human rightsSupporting and respecting the human rights of our employees,
customers and communities including through the expectations
we have of our business relationships and supply chain.
2022 ESG Supplement, pages 62–63
Investing in the
community
Supporting the communities in which we operate through workplace
giving and volunteering; and recovery from natural disasters.
2022 ESG Supplement, pages 37–40
ANZ 2022
ESG Supplement
8
Overview
Our reporting suite
2022 ESG
performance snapshot
About our business
ESG governance
and risk management
What matters most
Stakeholder
engagement
Our ESG targets
Environmental
sustainability
Financial
wellbeing
Housing
Fair and
responsible
banking
Employee wellbeing
and inclusion
UN reporting
framework
Assurance
opinion

Stakeholder
engagement
Customers
How we engaged with them
•Branch staff and relationship managers
(via calls, emails and letters) for specific
customer support
•ANZ’s online customer research community
•Online forums, surveys, focus groups,
and individual in-depth interviews
•‘Voice of Customer’ platform capturing
feedback on customers’ experience with ANZ
•Conversations with our Complaints
Resolution Centre, Extra Care Hub and
related functions
•Social media
Key issues raised
•Increasing interest rates and how it
impacts cost of living pressures
•Conduct and culture
•Products, fees and charges
•Customer service
•ANZ’s digital propositions and the
ANZ Plus app launch
•Agreement to acquire Suncorp Bank
•Information security, scams and data privacy
•Societal challenges (e.g. housing affordability
and natural disasters)
How we responded
Our response to the issues raised by
customers can be found on pages 9–10
of this document and pages 18–25 of the
2022 Annual Report available at
anz.com/annualreport.
Employees
How we engaged with them
•Annual ‘My Voice’ survey and regular
‘pulse’ surveys
•Interactive webcasts and teleconferences
with CEO and Executive Committee
•Direct people leader communication
•Internal communications channels,
including intranet and Yammer
•Meetings with unions representing
ANZ employees
Key issues raised
•Future-proofing the workforce
•Flexible working arrangements and return
to the office
•Business strategy and priorities
•Professional growth and development
•‘Speak up’ culture
•Our purpose and ESG focus areas
•Indigenous Voice to Parliament
•Diversity and inclusion
•Proposed Non-Operating Holding
Company structure
• Remuneration and reward; performance
management
How we responded
Our response to the issues raised by
employees can be found on pages 45–46
and 64–74 of this document
Government and regulators
How we engaged with them
•Meetings with political stakeholders,
public officials and regulators
•Submissions to Parliamentary committee
inquiries and government and regulatory
consultations
Key issues raised
AUSTRALIA
•Initiatives concerning financial crime,
including scam prevention, and cyber
security
•ANZ’s commercial activities, including the
announced agreement to acquire Suncorp
Bank and the creation of a Non-Operating
Holding Company structure
•Reform to the Privacy Act 1988
•Measures ANZ has in place to engage with,
and provide support to, Aboriginal and Torres
Strait Islander customers
•Regional banking challenges (e.g. how
banks are transitioning services and delivery
models and the impacts on accessibility)
•The Australian Law Reform Commission’s
review of financial services laws
•Regulation of digital crypto asset service
providers including brokers, dealers,
exchanges and markets
•Climate disclosure
•The policy agenda resulting from the
Royal Commission into Misconduct in the
Banking, Superannuation and Financial
Services Industry, including the proposed
compensation scheme of last resort
•The review into the quality of financial advice
NEW ZEALAND
•Regulatory issues including responsible
consumer lending, merchant service fees,
the future of money, deposit compensation,
conduct of financial institutions and
prudential supervision
•Public policy development on issues
including accessibility of banking services,
climate-related financial disclosures,
retirement savings, housing and macro-
prudential tools, modern slavery, digital
identity and the consumer data right
•Economic analysis and outlook provided
by ANZ Research
How we responded
We seek to listen to and engage
constructively with government, regulators
and policy makers, including participation
in government consultations and
parliamentary inquiries.
An overview of the work underway in
response to issues raised is outlined on pages
16–21, 48 and 53–56 of this document and
pages 10–11, 18–25 and 30 of the Annual
Report available at
anz.com/annualreport.
One of the ways we help create long-term value and deliver on our business strategy is through a collaborative
and proactive approach to building and maintaining relationships with stakeholders.
With the challenges of the COVID-19 pandemic lingering in some markets, a focus on rising rate environments
and cost of living pressures dominated 2022. To demonstrate trustworthiness and build on existing confidence,
we have communicated openly, embedding stakeholder engagement in our policies, processes and operations.
Outlined below are the key issues raised by our stakeholders throughout the year and how we responded.
ANZ 2022
ESG Supplement
9
Overview
Our reporting suite
2022 ESG
performance snapshot
About our business
ESG governance
and risk management
What matters most
Stakeholder
engagement
Our ESG targets
Environmental
sustainability
Financial
wellbeing
Housing
Fair and
responsible
banking
Employee wellbeing
and inclusion
UN reporting
framework
Assurance
opinion

Shareholders
How we engaged with them
•Interim and full-year results briefings,
and quarterly updates
•ESG investor briefings, strategy and
other market updates
•Annual General Meeting
•Disclosure documents, including results
announcements, investor presentations,
external reporting suite and ASX lodgements
Key issues raised
•Approach to managing the bank and
supporting stakeholders through a
challenging economic environment
•Opportunities and challenges associated
with current and future operating conditions
•ANZ’s strategic focus, business priorities and
competitive advantage
•Financial performance, including
the contribution from our divisions
•Supporting our large emitting customers
build their climate change response
•Focus on cost management, productivity,
investment spend and priorities
•Capital and balance sheet management,
portfolio credit quality, liquidity and
funding positions
•Proposed Non-Operating Holding
Company structure
•Dividends
•ESG approach, commitments and progress
How we responded
We seek to provide shareholders with quality
information in a timely manner through our
reporting suite, announcements and briefings
to the market, shareholder communications
and our dedicated shareholder site at
anz.com/shareholder.
In addition to the engagements above, we held
two climate-focused investor roundtables and
our fifth annual ESG investor briefing.
Non-Government Organisations (NGOs)
How we engaged with them
•Regular program of CEO and Senior
Executive meetings with civil society leaders
•Direct engagement with NGOs and
academics
•Regular engagement with peak bodies for
professional community services, such as
financial counselling
•Regular meetings with our community
partners
Key issues raised
•Cost of living pressures
•Customer and community support due to
geopolitical unrest, floods and other natural
disasters in Australia, New Zealand and
affected locations such as Tonga
•Family violence and support for customers
and communities, including financial
wellbeing initiatives for women and children;
and children's rights
•Indigenous social and economic
development
•Unemployment and social and economic
participation
•Emerging humanitarian issues for refugees
and support of new arrivals in Australia to
avoid adverse labour practices, including
modern slavery
•Financial wellbeing in the community
including digital literacy and inclusion
•Homelessness in Australia
•Customers requiring extra care, hardship
programs and consumer protection
•Conduct and culture
•Remediation and compensation schemes
•Regulatory reform in financial services
•Climate change policies, carbon risk
management and biodiversity
•Human rights grievance mechanisms
•Impact of COVID-19 including capacity
of community sector organisations to
continue providing effective services
How we responded
Our response to the issues raised by NGOs
can be found on pages 28–36, 40, 43, 47–50,
62–63 and 74 of this document and pages
10–11, 18–25 and 30 of the 2022 Annual Report
available at anz.com/annualreport. Our 2022
Climate-related Financial Disclosures will be
released prior to our Annual General Meeting
and made available at anz.com/annualreport.
Industry associations
How we engaged with them
ANZ is a member of a number of industry
associations. Key memberships include
the Australian Banking Association (ABA),
the Business Council of Australia, the
New Zealand Bankers’ Association, and
Business New Zealand.
Through our memberships we:
•participate in discussions about industry-
wide issues and strategy
•provide input to industry association
responses to parliamentary inquiries and
government consultations
•engage with consumer representatives
to discuss issues affecting customers
•participate in the ABA Climate Risk and
Modern Slavery Working Group which aims
to develop an industry position on the
practical response to climate change and
modern slavery
Key issues raised
•Review of the Banking Code of Practice
•Information security, scams and data privacy
•Climate change policy and approach to
climate risks and opportunities, climate-
related financial disclosures
•Modern slavery
How we responded
We seek to contribute constructively to
public policy formation and understand the
perspectives of our community’s elected
representatives, policymakers and regulators.
We contribute to policy on business,
economic, social and environmental issues
affecting our customers and shareholders.
We have begun a process of periodically
reviewing our membership of key associations
and will publicly disclose outcomes and any
material change to our position. More
information can be found on page 40 of
this document.
ANZ 2022
ESG Supplement
10
Overview
Our reporting suite
2022 ESG
performance snapshot
About our business
ESG governance
and risk management
What matters most
Stakeholder
engagement
Our ESG targets
Environmental
sustainability
Financial
wellbeing
Housing
Fair and
responsible
banking
Employee wellbeing
and inclusion
UN reporting
framework
Assurance
opinion

ESG Targets for 2022
The following targets will be introduced in 2023,
to extend work underway in our focus areas.
Housing
TargetsRelevant UN SDGs
Support more customers into healthier homes through discounted lending of NZ$300m funds under
management and 12,000 households by end 2025. (New Zealand).
2
Financial wellbeing
TargetsRelevant UN SDGs
Have 30% or more of ANZ Plus Save customers set a savings goal by end 2023.
Environmental sustainability
3
TargetsRelevant UN SDGs
Reduce the direct impact of our business activities on the environment by:
•Reducing Scope 1 and 2 emissions 85% by 2025 and 90% by 2030 (against 2015 baseline);
•Increasing renewable electricity to 100% by 2025;
4

•Reducing water consumption by 40% by 2025 (against 2017 baseline);
•Reducing waste to landfill by 40% by 2025 (against 2017 baseline); and
•Reducing paper consumption (both office and customer paper use) by 70% by 2025
(against 2015 baseline).
The above refined targets increase our environmental sustainability footprint ambitions and performance in line
with our purpose, while balancing the expected ‘normalisation’ of consumption associated with staff returning
to workplaces. The modelling of the new targets took into account future remote working arrangements,
proposed efficiency projects, planned portfolio consolidation and an increase in renewable electricity usage.
Refer to page 25 for further details.
Improve the management of climate change risks through the following activities by end 2023:
•preparing a set of risk standards based on regulatory obligations, to be applied across all countries
and territories where ANZ operates;
•extending our Climate Change Risk Assessment methodology beyond our Project Finance business
starting with Institutional customers in higher emitting sectors such as resources and energy; and
•developing a data strategy to inform our approach to sourcing and integrating climate data into sectoral
transition pathways, scenario analysis, stress testing and analytics. This will include learning from the
New Zealand climate risk program.
1. Unless otherwise noted, targets are Group-wide and
cover the financial year 1 October 2021 – 30 September
2022.
2. The target consists of drawdown funds under
management, is cumulative and includes the following
products that have been provided since 1 October 2020:
Healthy Home Loan Package Interest-free Insulation Loans
(n.b. product rolled off July 2022) and Good Energy Home
Loan.
3. Environmental reporting year is 1 July to 30 June,
in line with the Australian regulatory reporting year.
4. Set in 2019, no change from 2021 target.
This year we have achieved, or made
good progress against, the majority of
our targets.
Details of our targets and performance
are set out on the subsequent pages.
Each year we set public targets that
reflect our ESG focus areas, support the
delivery of our business strategy and
respond to our most material issues.
Progress against targets is reviewed by the
executive Ethics and Responsible Business
Committee quarterly and twice a year by
the Board Ethics, Environment, Social and
Governance Committee. As a founding
signatory to the UN Principles for
Responsible Banking, we have set targets
that address our most significant potential
impacts; and are aligned with the UN SDGs
and the Paris Climate Agreement.
Our ESG targets
2022 ESG targets performance
1
Refined target set
37%
26%
Achieved
37%
Partially achieved
or in progress
NEW AND REFINED
ANZ 2022
ESG Supplement
11
Overview
Our reporting suite
2022 ESG
performance snapshot
About our business
ESG governance
and risk management
What matters most
Stakeholder
engagement
Our ESG targets
Environmental
sustainability
Financial
wellbeing
Housing
Fair and
responsible
banking
Employee wellbeing
and inclusion
UN reporting
framework
Assurance
opinion

Financial wellbeing
GO TO SECTION
Improving the financial wellbeing of our people, customers and communities by helping them make the most of their money throughout their lives.
TargetsPerformanceStatusRelevant UN SDGs
Support 1.3 million customers to save regularly,
by end 2022. (Australia and New Zealand)
Since October 2021, we have supported nearly 1.5 million customers to save regularly,
including through:
•Delivery of Your Money Report into ANZ App and Internet Banking (Australia);
•Saver Plus, ANZ’s matched savings program delivered in conjunction with
community partners (Australia); and
•Delivery of a savings campaign that encouraged active savings habits of regular
deposits into customers savings accounts (New Zealand).
Publish Adult Financial Wellbeing Research to
inform our product design and financial literacy
program delivery, by end 2022.
•The triennial Adult Financial Wellbeing Survey and related communications
were published in December 2021.
•We continue to share survey insights with key internal stakeholders (e.g. Financial
Wellbeing Leads Group and Accessibility Steering Committee) and external
stakeholders (e.g. industry associations and community sector).
Establish seven new partnerships to expand the
reach and improve the impact of MoneyMinded for
disadvantaged communities, by end 2023.
•Since October 2020 we have established six new MoneyMinded Partners:
Fruition Horticulture Bay of Plenty (NZ), Regent Training Centre (NZ), the Reserve
Bank of Fiji (Fiji), Powerpac (Australia/Pacific), Dili Institute of Technology (Timor-
Leste) and USP Pacific-European Union Marine Partnership Programme (Fiji).
•We continue to explore new partnership options in Australia, New Zealand, and
across Asia and the Pacific.
2022 ESG targets performance summary
ANZ 2022
ESG Supplement
12
Overview
Our reporting suite
2022 ESG
performance snapshot
About our business
ESG governance
and risk management
What matters most
Stakeholder
engagement
Our ESG targets
Environmental
sustainability
Financial
wellbeing
Housing
Fair and
responsible
banking
Employee wellbeing
and inclusion
UN reporting
framework
Assurance
opinion

Environmental sustainability
GO TO SECTION
Supporting household, business and financial practices that improve environmental sustainability.
TargetsPerformanceStatusRelevant UN SDGs
Fund and facilitate at least AU$50 billion by 2025
towards sustainable solutions for our customers,
including initiatives that help improve environmental
sustainability, support disaster resilience, increase
access to affordable housing and promote
financial wellbeing.
•Since October 2019, we have funded and facilitated $40.04 billion towards the
target, of which $25.79 billion is funded and $14.24 billion is facilitated.
Engage with 100 of our largest emitting business
customers to encourage them to, by end 2024:
•strengthen their low carbon transition plans so
that more customers achieve a ‘well developed’
or ‘advanced’ rating; and
•enhance their efforts to protect biodiversity.
•61 customers now have 'well developed' or ‘advanced’ plans versus 42 in
September 2021.
•Our engagement with our largest emitting customers on biodiversity has been
positive. We are seeing increased customer awareness of biodiversity and an
increasing willingness to improve holistic management approaches, such as putting
in place governance and strengthening how they measure their impacts on nature.
•Currently customers are less progressed in setting targets and disclosure around
biodiversity compared with developing low carbon transition plans. However,
we expect progress to continue in line with developments in the Taskforce on
Nature-related Financial Disclosures (TNFD).
Develop an enhanced climate risk management
framework that strengthens our governance and
is responsive to climate change, by end 2022.
•We have continued to improve our management of climate risks within our risk
management framework through workstreams focused on regulatory monitoring,
policy and processes, risk appetite, data and analytics through:
–Reviewing and assessing current and emerging regulatory requirements across the
jurisdictions in which we operate;
–Refining our Risk Appetite Statements for Institutional and including climate risk in
lending criteria documents in the Australia Retail, Commercial and New Zealand
portfolios; and
–Participating in the Australia Prudential Regulation Authority (APRA) Climate
Vulnerability Assessment, which assessed the potential impact of physical and
transition risks to parts of our Australian mortgages and business lending portfolios.
While progress has been made against this target, climate risk management is an
emerging component of risk. Throughout 2022 we have identified further steps that
we can undertake to improve the management of climate risk. Refer to page 18 for
our refined climate risk management 2023 target.
ANZ 2022
ESG Supplement
13
Overview
Our reporting suite
2022 ESG
performance snapshot
About our business
ESG governance
and risk management
What matters most
Stakeholder
engagement
Our ESG targets
Environmental
sustainability
Financial
wellbeing
Housing
Fair and
responsible
banking
Employee wellbeing
and inclusion
UN reporting
framework
Assurance
opinion

5. Environmental reporting year is 1 July to 30 June, in line with the Australian regulatory reporting year. 6. Self-generated renewable electricity, direct procurement from offsite grid connected generators e.g. Power Purchase Agreement (PPA)
and default delivered renewable electricity from the grid, supported by credible attributes in accordance with RE100 technical guidelines.
7. This target was submitted to the Science Based Targets Initiative (SBTI) for informal review, and SBTI
provided written confirmation that it may be considered and communicated as science-based. We prepared our target using the Science Based Targets Initiative (SBTI) methodology, however this does not include emissions arising from our
financing activities (Scope 3).
Environmental sustainability continued
GO TO SECTION
Supporting household, business and financial practices that improve environmental sustainability.
TargetsPerformanceStatusRelevant UN SDGs
Reduce the direct impact of our business activities
on the environment
5
by:
•reducing Scope 1 and 2 emissions by 24% by
2025 and by 35% by 2030 (against a 2015 baseline)
•Scope 1 and 2 emissions have decreased by 51% since 2015.
•increasing renewable energy use to 100%
by 2025
6
•39% of energy consumption associated with our operations is from
existing renewable energy projects.
•reducing potable water consumption by 25%
by 2025 (against a 2017 baseline
7
)
•Water consumption has decreased by 61% since 2017.
•reducing waste to landfill by 30% by 2025
(against a 2017 baseline)
•Waste to landfill has decreased by 75% since 2017.
•reducing paper consumption (office and
customer paper use only) by 60% by 2025
(against 2015 baseline).
•Paper consumption has decreased 69% since 2015.
The COVID-19 pandemic has unquestionably changed the way we do business, making it necessary to refine our 2025 and 2030 environmental
sustainability footprint targets to align with more flexible working arrangements for employees, refer to page 11 for our refined targets and
page 25 for more information.
ANZ 2022
ESG Supplement
14
Overview
Our reporting suite
2022 ESG
performance snapshot
About our business
ESG governance
and risk management
What matters most
Stakeholder
engagement
Our ESG targets
Environmental
sustainability
Financial
wellbeing
Housing
Fair and
responsible
banking
Employee wellbeing
and inclusion
UN reporting
framework
Assurance
opinion

Fair and responsible banking
GO TO SECTION
Keeping pace with the expectations of our customers, employees and the community, behaving fairly and responsibly and maintaining high standards of conduct.
TargetsPerformanceStatusRelevant UN SDGs
Implement ANZ’s new Customer Extra Care
Framework, including enhanced training of 5,000
employees to build their capabilities with respect
to identifying, supporting and referring impacted
customers, by end 2022 (Australia).
•Enhanced training has been provided to more than 5,000 Australian employees
through a combination of leader-led meetings and workshops to identify and
support customers in need of extra care. Topics included family violence, elder
financial abuse, interpreter services, gambling harm, supporting customers with
disability and those experiencing bereavement.
Implement ANZ’s new human rights grievance
mechanism, and publicly report on complaints
received under the mechanism, by end 2022.
•The grievance mechanism materials were made available on anz.com in
November 2021. No complaints have been received to date.
•Internal process documentation will be continually reviewed and refined.
Achieve the 17 actions in our Reconciliation
Action Plan, by end 2024.
10
(Australia)
•We made good progress against the 17 actions in our Reconciliation Action Plan,
meeting 99% of commitments that fell due within 2022.
8. Off a 2021 baseline. 9. Off a 2021 baseline. 10. This target was altered reflect the language included in the Reconciliation Action Plan, following feedback from Reconciliation Australia.
Housing
GO TO SECTION
Improving the availability of suitable and affordable housing options for all Australians and New Zealanders.
TargetsPerformanceStatusRelevant UN SDGs
Fund and facilitate AU$10 billion of investment
by 2030 to deliver more affordable, accessible
and sustainable homes to buy and rent.
(Australia/New Zealand)
•Since October 2018, we have funded and facilitated over $4.4 billion to
support the delivery of more affordable, accessible and sustainable homes
to buy and rent.
Support more customers into healthier homes with
our Healthy Home Loan Package and Interest-free
Insulation Loans – through a 2%
8
increase of funds
under management and a 4%
9
increase in customer
numbers by 2025. (New Zealand)
•Since October 2020, we have supported 1,446 households into healthier homes
through our Healthy Home Loan Package (55 households) and our Interest-free
Insulation Loans (1,391 households).
•Our initial target was set using a methodology that is now outdated. A refined target
has therefore been set (see page 11), which reflects our expanded product suite
including our new Good Energy Home Loan.
ANZ 2022
ESG Supplement
15
Overview
Our reporting suite
2022 ESG
performance snapshot
About our business
ESG governance
and risk management
What matters most
Stakeholder
engagement
Our ESG targets
Environmental
sustainability
Financial
wellbeing
Housing
Fair and
responsible
banking
Employee wellbeing
and inclusion
UN reporting
framework
Assurance
opinion

We want to be the leading Australia- and New Zealand-
based bank in supporting customers' transition to net zero
emissions by 2050.
Our environmental sustainability strategy
identifies priority sectors, technologies and
financing opportunities to help achieve our
ambition. Our climate change commitment
provides the framework for our strategy and
our commitment to enable the transition by
working to align our lending portfolio to net
zero emissions by 2050. We joined the
Net-Zero Banking Alliance (NZBA) in 2021,
reflecting that commitment.
The most important role we can play in
meeting the Paris Agreement goals is to help
our customers reduce emissions and enhance
their resilience to a changing climate. We
support an orderly transition that recognises
and responds to social impacts. This aligns
with our purpose to shape a world in which
people and communities thrive.
To achieve our environmental sustainability
strategy we are:
•directing our finance into key priority
areas, refer to page 17
•aligning our lending decisions to the Paris
Agreement goals and have disclosed
metrics and targets for our power
generation portfolio and large-scale
commercial buildings
•progressively developing metrics and
targets for key sectors, in line with our
NZBA commitment, which is aimed at
ensuring the majority of our portfolio
emissions are covered by end 2024
•funding and facilitating $50 billion of
sustainable solutions by 2025, to support
customers in their efforts to achieve
improved environmental outcomes,
including the reduction of their
greenhouse gas emissions. This year,
140 transactions worth $18.09 billion
have been completed, bringing our
progress towards our $50 billion target
to $40.04 billion since October 2019.
Refer to page22 for further details
•equipping our employees with a deeper
understanding of climate risks and
opportunities, focusing on our Institutional
bankers in key priority sectors such as
resources, energy and agribusiness
•reducing emissions from our operations,
including a target to increase renewable
energy use to 100% by 2025
1
and setting
updated targets for our environmental
footprint; refer to page25 for further
details
•implementing strategic partnerships,
for example with climate advisory and
investment firm, Pollination
•actively participating in recognised
industry associations to help shape policy
development and settings to enable the
development of taxonomy and standards
•engaging constructively with stakeholders
on our approach through ESG market
briefings, investor roundtables, civil society
engagement and other avenues
Our approach
to climate change
1. Self-generated renewable electricity, direct procurement from offsite grid connected generators e.g. Power Purchase
Agreement (PPA) and default delivered renewable electricity from the grid, supported by credible attributes in accordance
with RE100 technical guidelines.
ANZ 2022
ESG Supplement
16
Overview
Environmental
sustainability
Our approach to
climate change
Sustainable finance
Reducing our
environmental
footprint
Financial
wellbeing
Housing
Fair and
responsible
banking
Employee wellbeing
and inclusion
UN reporting
framework
Assurance
opinion

Supporting our customers to transition to net zero
Key priority areas and sectors we’ll pursue:
Supporting sustainability
in resource extraction¹,
basic materials² and
new technologies³
Banking the
electrification of
the transportation
value chain
Increasing our
support for
companies
in transitioning
energy from high
to low carbon
Enabling the
transition towards
lower emissions
buildings⁴
Assisting
sustainable food,
beverage and
commodities
practices and
supply chains
Offering solutions to,
and partnering with,
sustainability-focused
financial institutions⁵
Examples of how we are directing our
finance into key priority areas and sectors
of opportunity this year include:
We have participated in a new $1.45 billion
Green Loan for the Intellihub Group to fund
the rollout of smart meters across Australia
and New Zealand. And we financed the
first-ever EV battery manufacturing plant in
South-East Asia for HLI Green Power, a joint
venture bringing together the Hyundai
Mobis, Hyundai Motor Company, Kia
Coporation and LG Energy Solutions in Korea,
demonstrating the value of our regional
network, which is the broadest and deepest
of the Australian banks.
We have also piloted the trading of tokenised
carbon credits, using ANZ’s Australian-dollar
stablecoin. The transaction was successfully
executed with long-term customer, Victor
Smorgon Group. Finally, we have
a memorandum of understanding to
develop a carbon farming and biodiversity
project that combines native reforestation
and biomass harvesting. This project has
potential to support our customers by
contributing to supply and distribution
capabilities for high-quality carbon credits.
The project is expected to provide
opportunities for rural landowners
in the Wheatbelt community in Western
Australia, developed together with major
corporate customers INPEX and Qantas. The
diverse nature of these examples show the
breadth and growth in our environmental
sustainability capabilities across our portfolio.
Our 2022 Climate-related Financial
Disclosures will be released prior to our
Annual General Meeting (AGM). This will be
our sixth report using the Task Force on
Climate-related Financial Disclosures,
(TCFD) recommendations and will be
available at anz.com/annualreport
1. Supporting sustainable resource extraction in areas such as iron ore, lithium, nickel, cobalt, rare earths, copper and bauxite. 2. Supporting basic materials production including green steel and
low-carbon aluminium production.
3. Supporting new technology projects focused on upstream hydrogen and carbon capture use and storage. 4. Initial focus on financing high-efficiency residential
buildings and retrofits.
5. Supplying green investment options for environmental sustainability-focused funds/insurers and partnering with financial institutions to deliver alternative capital.
ANZ 2022
ESG Supplement
17
Overview
Environmental
sustainability
Our approach to
climate change
Sustainable finance
Reducing our
environmental
footprint
Financial
wellbeing
Housing
Fair and
responsible
banking
Employee wellbeing
and inclusion
UN reporting
framework
Assurance
opinion

Climate risk management
framework
We are making progress to improve
our management of climate risks to
strengthen our governance and respond
to climate change.
Our Climate Advisory Forum, chaired by
Mark Whelan, Group Executive Institutional,
includes our Chief Risk Officer and other
executives. The forum supports execution
of our climate policy, disclosures and
related matters including sustainability
opportunities across the Group.
We continue to improve our management
of climate risks through Risk workstreams
focused on regulatory monitoring, policy
governance, risk appetite, data and analytics.
This year we have been focused on:
•reviewing and assessing current and
emerging requlatory requirements across
the jurisdictions in which we operate;
•refining our Risk Appetite Statements for
Institutional and including climate risk in
lending criteria documents in the Australia
Retail, Commercial and New Zealand
portfolios;
•participating in the Australia Prudential
Regulation Authority (APRA) Climate
Vulnerability Assessment;
•implementing an additional screening
process for energy transactions, which
includes escalation requirements for
material transactions;
•adding a new climate risk topic within
our Wholesale Judgemental Credit
Requirements, which defines climate risks
to help bankers consider these risks as part
of customer credit assessments;
•digitising our Social and Environmental
Risk Screening tool used to assess
Institutional and Corporate customers,
refer to page 57for further details;
•piloting a Climate Change Risk Assessment
(CCRA) for all Project Finance credit
assessments (new transactions and
Annual Reviews). The CCRA aims to
identify and evaluate climate risks,
including Physical and Transition.
Outcomes of the assessment are included
in and inform the credit decisions; and
•engaging with industry bodies and
consultants to better understand data
that could be used to assess physical
risks across our portfolio.
APRA’s Climate Vulnerability Assessment
Earlier this year we participated
in APRA’s Climate Vulnerability
Assessment (CVA), which assessed
the potential impact of physical
and transition risks to parts of
our Australian mortgages and
business lending portfolios.
The three key objectives of the CVA were:
•to assess potential financial exposure
to climate risk;
•to understand how banks may adjust
business models and implement
management actions in response
to different scenarios; and
•to foster improvement in climate
risk management capabilities.
APRA’s CVA comprised two stress tests,
a counterparty assessment and data
quality assessment.
APRA intends to disclose the outcomes
of the CVA in late 2022.
We also participated in the Australian
Prudential Regulation Authority's (APRA)
Prudential Practice Guide CPG 229 Climate
Change Financial Risks self-assessment
survey, along with 63 other APRA-regulated
entities in March. The voluntary survey was
designed to provide insights into the
alignment of climate risk practices by
APRA-regulated institutions with the
expectations set out in CPG 229.
The findings recently published show that an
area for improvement for entities is metrics
and targets, with forward looking exposure
to physical and transition risk disclosures
being limited. However, APRA recognised
that climate risk is an emerging discipline
compared with other traditional risk areas
and assessing and managing climate risk is
complex and resource-intensive.
Sophisticated risk analysis will require
strategic effort and investment.
We will use the findings of the survey to
consider any potential enhancements to
our approach in applying CPG 229.
Our next steps outlined in our new
ESG target are that by 2023, we will:
prepare a set of risk standards based
on regulatory obligations, to be
applied across all countries and
territories where ANZ operates;
extend our Climate Change Risk
Assessment methodology beyond
our Project Finance business; starting
with Institutional customers in higher
emitting sectors such as resources
and energy; and
develop a data strategy to inform our
approach to sourcing and integrating
climate data into sectoral transition
pathways, scenario analysis, stress
testing and analytics. This will include
learning from the New Zealand
climate risk program.
We continue to measure the carbon intensity
of higher emitting industry exposures within
our portfolio and are intending to develop
a strategy to enhance our ESG data and
analytical capabilities further. Improved
data and insights will allow us to define a
Group-wide strategy that will inform appetite
settings, enabling us to develop scenarios
to stress test particular portfolios.
Our 2022 Climate-related Financial
Disclosures will include further disclosures
and will be released prior to our Annual
General Meeting with further details
available at anz.com/annualreport
ANZ 2022
ESG Supplement
18
Overview
Environmental
sustainability
Our approach to
climate change
Sustainable finance
Reducing our
environmental
footprint
Financial
wellbeing
Housing
Fair and
responsible
banking
Employee wellbeing
and inclusion
UN reporting
framework
Assurance
opinion

Customer engagement
We committed to engage with
100 of our largest emitting business
customers, to encourage them to
strengthen their low carbon transition
plans and enhance their efforts to
protect biodiversity, by end 2024.
Last year, transition plans for 100 of our
largest emitting business customers were
grouped into levels of maturity – advanced,
well developed, underdeveloped/starting
out, and no public plans. Low-carbon
transition plans are typically re-assessed
annually, with engagement occurring
throughout the year. As part of this
engagement we expect more customers
to further improve their plans to a ‘well
developed’, or ‘advanced’ stage.
Customers continue to value our engagement
on this topic, and our perspectives. Several
customers outside of the 100 have sought to
engage with us, seeking clarity on our
expectations, or requesting suggestions to
improve their approach.
For those customers starting out, we
provide support in the form of insights
into enhanced customer practices we
have observed through our engagements.
Where customers are further advanced,
we encourage them to find ways to
strengthen their approach and provide
options for how we could potentially assist,
including setting ‘stretch’ targets linked to
improved financing terms in the form of
sustainability linked lending.
Within each industry our customers have
different starting points. Since the initial
maturity assessment in 2021, many
customers have improved their governance,
strategies and targets or disclosures, leading
to an improved level of transition planning.
This is a positive step change over a 12-month
period, as our customers continue to build
their capacity to transition. For example, while
many customers already had targets in place,
we have observed a ‘strengthening’ in
approach with a rise in the intention to
develop ‘Paris aligned’ or ‘science-based’
targets and in those intending to report
under the TCFD framework.
Discussions are typically led by our
relationship managers and can include
discussions with the Institutional Group
Executive, Chief Risk Officer and senior
executives from our customers. Where a
customer remains in the ‘no public plan’
category, or in situations where there is
a continued misalignment in approach,
we will consider the most appropriate
actions on a customer-by-customer basis.
Over the course of our engagement with
our customers, there have been instances
where we declined finance or reduced limits
to customers with less developed plans or a
misalignment in approach. These decisions
were made in line with our Climate Change
Commitment and Social and Environmental
Risk Policy.
Overall our engagement with our largest
emitting customers has progressed well this
year – we’ve completed discussions with 99
customers on their progress in enhancing
their low carbon transition plans and efforts
to protect biodiversity. 61% of customers
now have well developed or advanced plans
versus 42% in September 2021. This keeps us
on track to meet our public target for more
customers to achieve this level of maturity
in their plans by end 2024.
100 of our largest emitting business customers – by transition plan category
40
30
20
10
0
Sep 2021
Sep 2022
BACD
38
27
36
27
22
11
23
15
Since September 2021 we have upgraded
our assessment of 29 customers:
7 from B to A
13 from C to B
5 from D to C
1 from C to A
3 from D to B
Customer transition plan categories
A – Advanced B – Well developed C – Underdeveloped/starting out D – No public plans
1. We replaced six customers in 2022 due to exits or significantly reduced exposures, or due to mergers and
acquisition activities. Replacements on this list are typically from a similar sector, located in the same country or
region, a similar level of exposure and emissions and at a similar stage of their transition planning.
ANZ 2022
ESG Supplement
19
Overview
Environmental
sustainability
Our approach to
climate change
Sustainable finance
Reducing our
environmental
footprint
Financial
wellbeing
Housing
Fair and
responsible
banking
Employee wellbeing
and inclusion
UN reporting
framework
Assurance
opinion

Examples of characteristics of customers within categories:
Our 2022 Climate-related Financial Disclosures report which will provide further
detail on our customer engagement program during 2022 and will be available at
anz.com/annualreport prior to our Annual General Meeting.
Energy company –
Category A
Governance
Targets
Disclosures
CUSTOMER
•Acknowledges climate risk is a
material risk and opportunity; has
well developed plans and actions
(by reference to their governance,
targets, disclosures, and committed
to net zero emissions by 2050)
•Climate resilience is a key pillar
of its sustainability strategy
•Public goal of net zero emissions
by 2050 across its portfolios
•Strong governance in place to
manage climate risk
•TCFD-aligned reporting
Diversified industrial company –
Category B
Governance
Targets
Disclosures
CUSTOMER
•At a well developed stage with well
developed plans and actions
•Public climate change commitment;
climate issues are considered by
Sustainability Management Committee
that report to their Board
•2030 emissions reductions targets
in place
•A long-term vision of striving for
net zero by 2050
•Reports using the TCFD guidelines,
scope to improve
Large commodities company –
Category C
Governance
Targets
Disclosures
CUSTOMER
•At an underdeveloped/starting out
stage: acknowledgement, but with
limited plans and/or actions
•Sustainability and climate risk discussed
with Board Risk Committee at regular
intervals; Chairman and CEO oversee
their climate approach
•Has targets to reduce ‘emissions
intensity’ across some of its operations
•Moving towards TCFD-aligned
reporting; has a ‘TCFD index’ in its
reporting
2
Large retailer –
Category D
Governance
Targets
Disclosures
CUSTOMER
•No public plans evident; however, is
establishing an Executive Sustainability
Committee which will provide greater
oversight
•Developing sustainability projects at
a business and franchisee level
•Has engaged an external consultant to
help develop a sustainability framework
•Acknowledges the need to develop a
transition plan, though unclear at this
stage whether it will be made public
•Have not reported against TCFD
In place/met In progress
2. Others in category C may be reporting against TCFD, with uplift required in key areas such as governance, metrics and targets.
ANZ 2022
ESG Supplement
20
Overview
Environmental
sustainability
Our approach to
climate change
Sustainable finance
Reducing our
environmental
footprint
Financial
wellbeing
Housing
Fair and
responsible
banking
Employee wellbeing
and inclusion
UN reporting
framework
Assurance
opinion

Biodiversity
We acknowledge the need to protect,
restore and mitigate biodiversity loss
including as a result of species extinction or
decline, ecosystem degradation and nature
loss. We seek to understand the impacts –
positive and negative – our large business
customers can have on biodiversity. We
recognise the contribution we can make by
working with our customers to understand
risks and opportunities posed by their
operations and to manage their impacts. We
are committed to working with customers
that support social and environmental
sustainability in their approach.
In line with our Social and Environmental
Risk Policy, we expect our business
customers to use internationally accepted
industry practices to manage social,
environmental and economic impacts,
including potential impacts on biodiversity.
Our Land Acquisition Statement
acknowledges we will not knowingly
support customer activities that significantly
impact on culturally or environmentally
sensitive areas, including: World Heritage
Areas, wetlands on the Ramsar list,
designated national parks and conservation
areas, activities that threaten species listed in
CITES, the IUCN Red List or relevant national
legislation, activities that result in the
broad-scale conversion of intact native
forests and High Conservation Value Areas,
or activities which are in breach of agreed
international treaties and agreements.
This year we broadened our
engagement with 100 of our largest
emitting business customers to include
a focus on biodiversity, encouraging and
supporting them to identify and manage
their potential impacts and dependencies
on biodiversity – so far, we’ve engaged
with 99 customers with this in mind. We
encourage them to establish or strengthen
their approach to biodiversity through
effective Board governance, policies and
strategies, and disclosures using
recognised indicators or metrics.
Our engagement with our largest emitting
business customers on biodiversity has been
positive. We are seeing increased customer
awareness of biodiversity and an increasing
willingness to improve holistic management
approaches, for example putting in place
governance and strengthening how they
measure their impacts on nature.
We look to understand the impacts of a
customer on biodiversity, and the impacts
that biodiversity-loss may have on the
customer. Currently customers are less
progressed in setting targets and disclosure
around biodiversity compared with their
progress in developing low carbon transition
plans, though we expect progress to
continue in line with developments in
the Taskforce on Nature-related Financial
Disclosures (TNFD).
Customer engagement to date indicates a
group of leaders – some with ‘no net loss’
and others with ‘positive impact’
commitments. For example one customer
in our largest emitting customer group is
identifying and understanding the material
biodiversity issues at their operations,
including deforestation management, and
is conducting an audit of wildlife sightings
to ensure more robust measurement.
We are considering how we might
apply what we learn from our customer
engagement to identify and engage with
other large business customers likely to
have significant impacts on biodiversity.
We welcome the
establishment of the
TNFD and have joined the
TNFD Forum to support
their work. We recognise
their important role in
driving widespread and
improved disclosures of
biodiversity impacts.
ANZ 2022
ESG Supplement
21
Overview
Environmental
sustainability
Our approach to
climate change
Sustainable finance
Reducing our
environmental
footprint
Financial
wellbeing
Housing
Fair and
responsible
banking
Employee wellbeing
and inclusion
UN reporting
framework
Assurance
opinion

1. Of the 127 sustainable finance deals we participated in, $4.4 billion was attributed to ANZ via our distribution
capability, and $13 billion via on balance sheet loans and other credit lines.

$155B

$71 billion (38 deals) from
Diversied Industries

$22 billion
(15 deals) from Food,
Beverages and Agriculture
$24 billion (25 deals) from
Financial Institutions Group

$10 billion (22 deals)
from Property and Health
$28 billion (27 deals) from
Resources, Energy and
Infrastructure
During 2022
We participated in 127 sustainable
finance deals with a total deal
size of $155 billion
1
, compared
to 81 deals with a total deal size
of $119 billion in 2021:
$112B
(64deals) from
International
$33B
(41deals) from
Australia
$10B
(22 deals) from
New Zealand
Sustainable finance
Customer demand for sustainable finance products and
services continued to grow this year, in both transaction
volume and financing format. Sustainability-linked loan
volumes increased significantly, while green, social,
sustainability and sustainability-linked bond issuance
volumes were impacted due to prevailing challenges in
capital markets globally. Following the expansion of our
sustainable solutions product suite, we provided the bank’s
inaugural green and sustainability-linked guarantees, and
sustainability-linked derivatives for customers.
Partnerships & initiatives
We play a role in sharing research
and insights, enabling cross-industry
collaboration and supporting
development and implementation of
sustainable finance industry standards.
Australian Sustainable Finance Institute
ANZ is a founding member of the Australian
Sustainable Finance Institute (ASFI), which
developed a roadmap to re-align Australia’s
financial system to enable the transition to
a more resilient and sustainable economy.
The roadmap sets out 37 recommendations
tackling a broad suite of challenges including
climate change, biodiversity loss and
economic inequality.
In 2022, the Institute made ongoing
progress towards implementing priority
recommendations. This includes establishing
the Taxonomy Technical Advisory Group and
the Taxonomy Steering Committee to begin
development of the Australian Sustainable
Finance Taxonomy. The Institute also
supports and contributes to a well-informed
Australian voice in the development and
implementation of the Taskforce for
Nature-related Financial Disclosures (TNFD).
ASFI members have participated in several
workshops organised by the Australian
Government designed to educate and raise
awareness on development of the TNFD.
Toitū Tahua Centre for
Sustainable Finance
ANZ New Zealand is a founding member
of the Toitū Tahua Centre for Sustainable
Finance (CSF), established in July 2021 as a
charitable trust under the umbrella of the
Aotearoa Circle. The Aotearoa Circle is a
partnership of public and private sector
leaders, committed to the pursuit of
sustainable prosperity and reversing the
decline of New Zealand's natural resources.
In 2022, the CSF began implementing the
Aotearoa Circle Roadmap for Sustainable
Finance, focusing on three key areas: changing
mindsets, transforming the finance system
and financing the transformation. It aims to
support the stakeholder engagement process
that underpins CSF. For example, one of the
most recent gatherings was the Toitu Tahua
Inclusion Summit, held in July 2022, attended
by Māori/Iwi organisations, corporates,
community organisations and government/
regulators to collectively consider new models
for increasing accessibility of services to
communities and formulate ideas for action.
Orange Bond Initiative
In 2022, ANZ joined the Orange Bond
Initiative™ as a Steering Committee member
alongside U.S. International Development
Finance Corporation, Australian Department
of Foreign Affairs and Trade, the United
Nations Capital Development Fund, Water.org,
Shearman & Sterling and Nuveen. This
industry initiative, facilitated by Impact
Investment Exchange, aims to mobilise
capital towards gender-lens investing
through Orange Bonds. Orange Bonds relate
to a sub-segment of social bonds related to
gender (orange is the colour of SDG 5 –
Gender Equality). The Initiative’s mission is to
empower around 100 million women and
girls worldwide by unlocking US$10 billion
by 2030 to place women at the forefront of
capital markets to achieve the UN’s 17 SDGs
and build a more inclusive, climate-resilient
future. The Steering Committee will be
focusing on designing gender bond criteria
and creating an enabling ecosystem.
ANZ 2022
ESG Supplement
22
Overview
Environmental
sustainability
Our approach to
climate change
Sustainable finance
Reducing our
environmental
footprint
Financial
wellbeing
Housing
Fair and
responsible
banking
Employee wellbeing
and inclusion
UN reporting
framework
Assurance
opinion

1. Includes Wind/Solar/Battery/Transmission Infrastructure/Energy Transition/Energy Efficiency. 2. Low carbon transportation
projects such as light rail, electric vehicle manufacturing.
3. Corporate loans for businesses in environmental/carbon project
development which facilitate the transition to net zero or create nature positive outcomes.
4. Networks, management and
communication tools which facilitate the transition to net zero, e.g. power management, broadband.
5. Corporate loans to
borrowers across multiple industry sectors where terms are linked to improved performance against agreed environmental and/
or social targets that reflect the borrower’s material sustainability risks, e.g. emissions reduction, increased renewable energy
consumption, labour force diversity.
6. Includes credit lines to global development banks and agencies providing support to
emerging economies, and social component of Sustainability Loans.
7. Green, Social, Sustainable, Sustainability-Linked and
Transition Bonds and other ESG-related bonds within the sustainable finance market.
8. Loans initially underwritten by ANZ and
subsequently sold on to other lenders, e.g. other banks, fund managers and super funds.
Progress against our sustainable solutions target
We have committed to fund and facilitate at least $50 billion by 2025
towards sustainable solutions for our customers, including initiatives that
help improve environmental sustainability, increase access to affordable
housing and promote financial wellbeing.
Supporting our customers and industries to transition
We are focused on identifying opportunities to support our customers’ path
to net zero emissions and enhance their resilience to a changing climate.
Examples of products we provide include:
Since October 2019 we have funded
and facilitated $40.04 billion across 332
transactions. This includes green, social,
sustainability, sustainability-linked and
transition loans and bonds, energy and
affordable housing. $25.8 billion of
transactions are on balance sheet loans and
other credit lines provided to borrowers by
ANZ, while $14.2 billion has been facilitated
– including through advisory services;
ESG-format bonds; and loans initially
underwritten by ANZ- and subsequently
sold on to other lenders.
The majority of target transactions provide
funding for sustainability-linked facilities,
green buildings, energy and affordable
housing (55%, 21%, 11% and 6% of funded
transactions respectively), and facilitate
ESG-format bond issuance (89% of
facilitated transactions).

$2.7 billion
Energy

$5.3 billion
Green Building
$0.2 billion
Waste

$0.3 billion
Water
$0.8 billion
Transport

$14.2 billion
Sustainability-
linked Facilities
$1.5 billion
Aordable Housing

$0.03 billion
Environmental
Markets
3

$0.3 billion
Information &
Communication
Technology
4

$0.5 billion
Other Social
$25.8B
Funded
Environmental
37%
ENVIRONMENTAL
Social
8%
Sustainability-
linked
55%

SOCIAL
SUSTAINABILITY-
LINKED

$1.1 billion
Green Buildings/Renewable Loan
Distribution

$0.5 billion
Advisory

$12.6 billion
ESG-format Bonds
Facilitated
$14.2B
8%
89%
3%
$1.1 billion
Green Buildings/Renewable Loan
Distribution

$0.5 billion
Advisory

$12.6 billion
ESG-format Bonds
Facilitated
$14.2B
8%
89%
3%
Green, Social and Sustainability Loans
Lending to deploy capital into green, social
and sustainability initiatives, where borrowers
are required to use the proceeds of a loan to
invest in qualifying green and/or social assets.
HIGHLIGHT
In November 2021, ANZ participated in
a new $1.45 billion Green Loan for the
Intellihub Group to fund the rollout of smart
meters across Australia and New Zealand.
Smart electricity meters facilitate reduced
energy use and increased energy efficiency to
support businesses and households to better
manage their energy use. The uptake of
renewable and distributed energy is also
critical to achieving a decarbonised electricity
network. This Green Loan is the first to receive
Electrical Grids and Storage Certification
under the Climate Bonds Standard. ANZ
acted as Joint Arranger and Sole Green
Loan Coordinator.
ANZ 2022
ESG Supplement
23
Overview
Environmental
sustainability
Our approach to
climate change
Sustainable finance
Reducing our
environmental
footprint
Financial
wellbeing
Housing
Fair and
responsible
banking
Employee wellbeing
and inclusion
UN reporting
framework
Assurance
opinion

Sustainability-Linked Loans
Lending which incentivises the borrower’s
achievement of ambitious, predetermined
sustainability performance targets.
HIGHLIGHT
In August 2022, ANZ participated in the
US$1.35 billion refinance of Brambles’ bank
facilities, representing the borrower’s
inaugural Sustainability-Linked revolving
credit facility. In 2020, Brambles announced its
2025 Vision and Sustainability Targets: Planet
Positive, Business Positive and Communities
Positive, which were used to form the targets
in the Sustainability-Linked revolving credit
facility. ANZ acted as Joint Sustainability
Coordinator, Joint Documentation
Coordinator, Bookrunner and Mandate
Lead Arranger.
Green and Sustainable Infrastructure
(Project) Finance
Project financing to support the development
of long-term sustainable infrastructure, e.g.
renewable energy, schools and transport.
HIGHLIGHT
In June 2022, ANZ participated in the $250
million refinancing of the TESA Education
consortium’s South Australian Schools Public
Private Partnership Project to establish best
practice school infrastructure across South
Australia and contribute to the state’s
economic growth. Two new birth-to-year
12 schools are being delivered in outer
metropolitan areas to accommodate 1,675
students, including 100 special school
students and a 75-place children’s centre, plus
more than 200 teaching and support staff.
The consortium compromises of Tetris Capital,
Sarah Constructions, ISS Services Australia and
DIF Capital Partners with financing structured
as a Sustainability Loan. The school project
met the requirements of both an eligible
green and eligible social project and ANZ
acted as the Sole Sustainability Coordinator.
ESG-format bonds
Distribution of capital into green, social
and sustainability initiatives, e.g. green
buildings, renewable energy or where bond
terms are linked to improved performance
against predetermined sustainability
performance targets.
HIGHLIGHT
In April 2022, Australian broadband
infrastructure provider NBN Co successfully
issued its first green bond with an $800
million five-year issue, the largest green bond
by an Australian corporate at the time and the
first green bond in the information,
communication and technology sector.
Proceeds from the bond will be used to
finance new or existing projects aligned to the
International Capital Market Association’s
Green Bond Principles around energy
efficiency and renewable energy.
Underpinning the offering was NBN Co’s
Sustainability Bond Framework and Towards-
Zero Carbon Ambition including a three-year
roadmap to reduce energy consumption,
purchasing 100 per cent renewable energy
from December 2025, using electric or hybrid
vehicles by 2030 and setting a Science-Based
Target. ANZ acted as Joint Lead Manager and
Joint Sustainability Coordinator.
Sustainability-Linked Derivatives
Derivatives which include a pricing
component tied to the sustainability targets
of an underlying sustainability-linked bond
or loan. This includes swaps, forwards, cross
currency swaps, interest rate and foreign
exchange options executed alongside
sustainability-linked bonds or sustainability-
linked loans.
HIGHLIGHT
In February/March 2022, Auckland Council
refinanced a NZ$200 million facility into a
Sustainability-Linked Loan, accompanied
by a Sustainability-Linked Derivative. The
sustainability performance targets used for
both instruments included increasing the
number of low emissions buses in Auckland
Transport’s bus fleet, reducing the Council’s
greenhouse gas emissions and supporting
Māori- and Pasifika-owned businesses and
social enterprises in Auckland – by
strengthening the Council’s social
procurement model. ANZ acted as the
Sole Sustainability Coordinator.
ANZ/Clean Energy Finance Corporation
(CEFC) Energy Efficient Asset Finance
(EEAF) Program
Financing to incentivise Australian commercial
and agribusiness customers to invest in
energy efficient and renewable energy
technologies to reduce energy costs and
carbon emissions.
2022: closed 15 deals, $16.8M volume
HIGHLIGHT
In August 2022, ANZ extended its $200 million
funding program with the Clean Energy
Finance Corporation (CEFC) to help ANZ
business customers transition to net zero
emissions. Under the partnership, ANZ and
the CEFC will each contribute 0.25 per cent
toward a 0.5 per cent discount to eligible
customers for loans up to $5 million to invest
in eligible energy efficient related assets and
projects. Since its launch in 2017, this program
has helped finance more than $242 million of
investment in over 1,017 clean energy
technology deals for our commercial and
agribusiness customers.
Sustainable initiatives in
New Zealand
In New Zealand we also offer products
to support our business and retail
customers’ low carbon transition:
•Good Energy Home Loan top up:
available for retail customers to upgrade
homes with solar panels, heating and
insulation, double glazing, ventilation
systems and rainwater tanks. It can
also be used for electric and hybrid
vehicles, and electric vehicle chargers.
Refer to page 43 for further details on
the number of customers taking up the
product since its launch in July 2022.
•Healthy Home Loan Package: offers
discounts on home loan interest rates
and other benefits for energy efficient
homes. Customers can apply for the
package if they are buying, building,
renovating, or already own a home
with a 6 Homestar rating or higher.
Refer to page 43 for further details
on the number of customers taking
up the product.
•Business Green Loan: available
for business customers to finance
(or refinance) renewable energy
initiatives, green buildings, native
planting, sustainable land and water
use to make a positive environmental
impact. Launched in late August 2022,
businesses are able to borrow up to
NZ$3 million at a special floating rate
of 3.85% per annum – a 1.5 percentage
point discount on the Business Term
Loan floating base rate.
The loan is currently the only advertised
green loan product in the market
available to business customers and
linked to the Loan Market Association's
Green Loan Principles.
ANZ 2022
ESG Supplement
24
Overview
Environmental
sustainability
Our approach to
climate change
Sustainable finance
Reducing our
environmental
footprint
Financial
wellbeing
Housing
Fair and
responsible
banking
Employee wellbeing
and inclusion
UN reporting
framework
Assurance
opinion

1. Self-generated renewable electricity, direct
procurement from offsite grid connected generators
e.g. Power Purchase Agreement (PPA) and default
delivered renewable electricity from the grid,
supported by credible attributes in accordance
with RE100 technical guidelines.
Reducing our
environmental footprint
Emissions reductions continued in 2022 due to property
consolidation and ongoing flexible working arrangements for
our non-branch staff. Our aspiration is to limit consumption
to less than pre-pandemic levels on a per-capita basis as staff
gradually return to the office.
Beyond our centralised operational footprint,
we also looked to reduce emissions by
engaging our people to reduce their
personal emissions while working flexibly.
A personal carbon footprint calculator was
developed in partnership with external
provider, Trace, and has been used by
almost 500 staff at ANZ.
The below outlines our new ambitious targets
CO
2
Greenhouse Gas Emissions
Reducing Scope 1 and 2
(market-based) emissions 85%
by 2025 and 90% by 2030
(against a 2015 baseline).
Renewable Energy
Increasing renewable electricity
use to 100% by 2025.
1
Water
Reducing potable water
consumption by 40% by 2025
(against a 2017 baseline).
Waste
Reducing waste to landfill by 40%
by 2025 (against a 2017 baseline).
Paper
Reducing paper consumption
(office and customer paper use only)
by 70% by 2025 (against a 2015 baseline).
2025 and 2030 new environmental
footprint targets
The COVID-19 pandemic has unquestionably
changed the way ANZ does business,
making it necessary to reset our 2025 and
2030 environmental sustainability footprint
targets to align with more flexible working
arrangements for employees. This reset
complements the previously approved
100% Renewable Energy Target and our
commitment to maintain carbon neutrality.
The new targets increase our environmental
sustainability ambitions and performance in
line with our purpose, while balancing the
expected ‘normalisation’ of consumption
associated with staff returning to workplaces.
The modelling of the new targets took into
account future remote working
arrangements, proposed efficiency projects,
planned portfolio consolidation and an
increase in renewable electricity usage.
Image: ANZ London office.
ANZ 2022
ESG Supplement
25
Overview
Environmental
sustainability
Our approach to
climate change
Sustainable finance
Reducing our
environmental
footprint
Financial
wellbeing
Housing
Fair and
responsible
banking
Employee wellbeing
and inclusion
UN reporting
framework
Assurance
opinion

CO
2
GHG Emissions Renewable EnergyWaterWastePaper
Our global emissions footprint
decreased due to:
Temporary closure of some
commercial sites impacted by
COVID-19 staff restrictions.
Ongoing consolidation of
both retail and commercial
properties, including the exit of
55 Collins Street, Melbourne.
Energy efficiency projects
including:
• Building management
system and lighting upgrade at
833 Collins Street, Melbourne.
•Data centre server optimisation
project.
40,000 MWh of renewable energy
was supplied to Australian
operations through the ANZ
Murra Warra wind farm and 670
MWh of rooftop solar at the ANZ
Campus in Docklands, Melbourne.
Efforts to source renewable
electricity for global operations
continued with the renewal of
a solar leasing agreement in Fiji
and the signing of a new power
purchasing agreement in India to
come into effect in July 2025.
Although good progress has
been made against the overall
target, this year water usage has
slightly increased due to an
increase in staff returning to
workplaces.
On-going maintenance programs
enable us to improve detection
and rectification of leaks in a
timely manner.
This year we partnered with
SUEZ and a decade’s worth
of used uniforms were collected
and processed into engineered
fuel – an alternative to coal for
SUEZ’s cement kilns, resulting in
20 tonnes of used garments
avoiding landfill.
A commingled recycling pilot at
20 Queensland retail branches
created opportunities for new
recycling streams in larger
business centres.
Over 30 ANZ staff from across
the bank collaborated to explore
how different business units
can reduce office and customer
paper use with two projects
prioritised, namely:
•Digitisation of customer
requested prints across
New Zealand’s retail branch
network – expected to save a
considerable amount of paper.
•A reduction of daily branch
reporting across the Australian
branch network – saving
approximately 1.4 million
sheets of paper from being
printed.
Scope 1 and 2 emissions
have decreased by
51%
against a 2015 baseline,
tracking ahead of the required
reduction to meet our 2025
and 2030 targets.
In 2022,
39%
of our electricity
consumption came from
renewable sources.
Our global water
consumption decreased by
61%
tracking ahead of
the target.
Waste to landfill generated
by global operations has
reduced by
75%
since 2017, tracking ahead
of the target.
Paper consumption
has reduced by
69%
since 2015, tracking ahead
of the target.
Performance against targets
1
1. Environmental reporting year is 1 July to 30 June, in line with the Australian regulatory reporting year. Refer to page 25 for new 2025 and 2030 targets.
ANZ 2022
ESG Supplement
26
Overview
Environmental
sustainability
Our approach to
climate change
Sustainable finance
Reducing our
environmental
footprint
Financial
wellbeing
Housing
Fair and
responsible
banking
Employee wellbeing
and inclusion
UN reporting
framework
Assurance
opinion

Sustainable building design
We continue to improve our office
and retail branches through energy
efficiency, water saving and waste
initiatives.
London office refurbishment
Sustainability was at the centre of the
relocation of ANZ’s London office and
part of every decision made. A new
workplace was created based around
three pillars of sustainable design to
deliver great value to building users
and the community:
01. Environment
An energy efficient workplace, minimising
embodied and operational carbon, waste
and water to help ANZ deliver on
Environmental Sustainability targets.
02. Health & wellbeing
Support for ANZ employees by creating
a healthy workplace where physical and
mental health is valued and enhanced,
as well as building a strong connection
with the wider community.
03. Inclusivity
Creation of an environment which
is inclusive and accessible for ANZ
employees and visitors alike.
Breathe branch design
Breathe Architecture Studio worked with
ANZ Retail to produce a new branch
design; built using low carbon footprint,
sustainable materials and finishes, with
almost every material or component able
to be re-used, recycled or composted. The
new design aims to use as many materials
and supplies from local sources. In
partnership with Anixter and 2by2, ANZ’s
Technology team has also developed a
new solution to allow branch technology
infrastructure to be disassembled,
relocated, and reused as part of embracing
and building our circular economy. Stores
and Pop-up outlets for ANZ Plus banking
products are also making use of the same
sustainable design principles.
ANZ’s commitment to environmental
sustainability initiatives via our “ANZ
Breathe” retail branch designs was
recognised by the Allan and Beth
Coldicutt Award for Sustainable
Architecture in the 2022 Victorian
Architecture Awards.
Australian operations
continue to be certified
as carbon-neutral under
the Climate Active
certification.
Sustainable staff initiatives
Green Ambassador Summit
Our Green Ambassador program,
launched in 2018, empowers our
people to live sustainably through
education and by providing
pathways to act.
This year, we held our second Green
Ambassador Summit, a professional
learning and development opportunity for
employees to build sustainable capabilities,
mindsets and culture. Over the month
of August, more than 1,500 participants
attended virtual panel discussions,
workshops and in-person tours, and heard
from business and community leaders on
the latest sustainability insights.
Additional Green Ambassador initiatives
from this year include:
•Australian Green Ambassadors entered
into a one-year partnership with the
Australian Microplastic Assessment Project
and Earthwatch to deliver eight volunteer
experiences for 400 employees across
the country. ANZ employees were invited
to become a ‘scientist for the day’ and
contribute to the authentic data collection
of microplastics along Australian coastlines,
while also helping to rid beaches of plastic
waste. More than 2,800 pieces of waste
have been diverted from polluting our
waterways and oceans to-date.
•Employees were invited to participate in
World Environment Day by spending time
in nature regenerating the environment.
•Green Ambassadors in Vietnam invited
employees and their families from our
Ha Noi and Ho Chi Minh City offices to an
event at which 260 trees were planted.
Sustainable initiatives in
New Zealand
This year, we released a series of insight
papers and webinars in partnership with
climate advisory firm Toitū Envirocare to
help small and medium sized businesses
understand their emissions, set reduction
targets and identify initiatives to achieve
them. We are also growing the knowledge
and expertise of our staff. Our education
series ‘Carbon 101’ provided over 500
business bankers with insights into why
sustainability and carbon emissions
management are an important part
of every business’ strategy.
In partnership with Sustainable Coastlines,
staff volunteered in annual planting activities
across New Zealand. The program includes
education and awareness raising of
environmental issues and helps staff and
communities understand the importance
of biodiversity.
ANZ New Zealand is also a participating
provider in the Government Investment in
Decarbonising Industry Private Finance Pilot
to help businesses seek funding for approved
projects to accelerate the decarbonisation of
industrial process heat. We have also been a
signatory of the Climate Leaders Coalition
(CLC) since 2019 including the new 2022
Statement of Ambition which reflects
signatories’ desire to be climate leaders
as science and policy evolves.
Image: ANZ Breathe branch.
ANZ 2022
ESG Supplement
27
Overview
Environmental
sustainability
Our approach to
climate change
Sustainable finance
Reducing our
environmental
footprint
Financial
wellbeing
Housing
Fair and
responsible
banking
Employee wellbeing
and inclusion
UN reporting
framework
Assurance
opinion

Improving
financial
wellbeing
Financial wellbeing is the extent to which someone
is able to meet all their current commitments and needs
comfortably and has the financial resilience to maintain
this in the future.
ANZ recognises the importance of financial
wellbeing across the whole population in
sustaining a healthy and inclusive economy.
Beyond providing core banking services, we
play a key role in leading research into what
is influencing financial wellbeing in Australia
and New Zealand. Insights from our research
are shared publicly so they can be used by
government, community and corporate
sectors to inform their work, and we use
these insights to inform our products and
services, as well as our financial education
programs, Saver Plus and MoneyMinded.
These programs involve close collaboration
with partners from the community and
government sectors.
2021 Financial Wellbeing Survey
ANZ has been exploring the financial literacy,
capability, attitudes and behaviours of
Australian adults for 20 years. The 2021
Financial Wellbeing Survey is the seventh
iteration of the series in Australia since the
first national survey in 2002. More than 5,000
individuals across Australia and New Zealand
participated in the 2021 survey which built
on the established Kempson et al.
conceptual model of financial wellbeing
used in our 2017 survey, with updated
analysis to improve the understanding of
what is influencing the financial wellbeing
of Australians and New Zealanders.
External steering committees in Australia
and New Zealand comprising key opinion
leaders, academics and consumer advocates
supported us in interrogating and
developing the model of financial wellbeing
to better understand the influence of
socio-economic factors, financial behaviours
and psychological elements like future focus,
frugality and confidence.
While socio-economic factors had the largest
impact on financial wellbeing, financial
behaviours such as saving, spending and
investing continue to have a major impact
on financial wellbeing, and play an important
role in building the financial resilience
needed to lessen the impact of socio-
economic disruptions.
Survey reports can be found at
anz.com.au/about-us/esg/financial-
wellbeing/
¢
$
ANZ 2022
ESG Supplement
28
Overview
Environmental
sustainability
Financial
wellbeing
Improving financial
wellbeing
Community
investment
Housing
Fair and
responsible
banking
Employee wellbeing
and inclusion
UN reporting
framework
Assurance
opinion

Respondents in Australia and New Zealand
are divided into four segments
Challenging economic environment
The 2021 Financial Wellbeing Survey research
was conducted in May and June 2021 during
a period of the pandemic where optimism
was relatively high, cases of COVID-19 in the
community were low and restrictions were
minimal. A year on, ANZ has been able to
track the financial wellbeing of Australians
during changing economic conditions with
the ANZ Roy Morgan Financial Wellbeing
Indicator. The latest release compared May
2022 results with December 2021. The
update points to a downturn in financial
wellbeing in Australia.
This led to an increase in the size of the
struggling segment and the decline in
financial wellbeing was more evident in
households with an income of less than
$100,000 per year (down 1.8%). This group
also experienced declining ability to ‘meet
everyday commitments’. Young families,
renters, people not working full-time and
lower income households with a recent
mortgage (in the last 2 years) also
experienced greater downward pressure
on their financial wellbeing.
While all groups had falls in whether they
were ‘feeling comfortable’, young families
and lower income households with a recent
mortgage also experienced a decline in their
‘resilience’ (savings balances), and renters and
people not working full-time had reduced
ability to ‘meet everyday commitments’.
With interest rates on an upward trajectory,
the impact of falling real wages and costs
for both discretionary and non-discretionary
items growing, we expect financial wellbeing
may deteriorate further in the later part of
this year and into 2023. Refer to page 49 for
how we are assisting customers who may be
experiencing financial hardship.
Socio-economic factors and life events
are key to financial wellbeing
In both Australia and New Zealand, the
total impact of socio-economic factors
and life events on financial wellbeing was
substantially higher than our previous
analysis was able to demonstrate. Socio-
economic factors accounted for more than
half (54.5% and 54.8% respectively) of a
person’s overall financial wellbeing. Health
– both physical and mental – was the largest
socio-economic factor affecting financial
wellbeing in both Australia and New
Zealand. Other factors such as earning
potential, unemployment, life journey,
financial stability, ability to access social
support, gender, having dependents and
supporting extended family (in New
Zealand) were the most significant socio-
economic influences on financial wellbeing.
No worries – (score of >80–100) Strongly
future-oriented, goal-oriented, optimistic
and frugal, contributing positively to
financial wellbeing. High levels of
confidence in managing money and
substantial amounts in savings,
investments and superannuation.
More likely to report ‘excellent’ or ‘very
good’ mental and physical health.
Doing OK – (>50–80) Describing their
current financial situation as ‘fair’ or ‘good’
and are reasonably confident about their
financial situation over the next 12
months. They are more likely to budget
or plan and to have their savings put
aside automatically.
Getting by – (>30–50) Generally
describing their financial situation
as ‘bad’, less confident in their money
management skills and their ability to
control their financial future. They are less
likely to be frugal than other segments.
Struggling – (0–30) Often describing
their current financial situation as ‘bad’,
having little or no savings and finding it a
constant struggle to meet bills and credit
payments. They are less optimistic or
future-oriented and have ‘poor’ mental
and physical health. Most feel anxious
about their future financial situation, do
not have any superannuation and do not
think owning a home is a realistic goal
for them.
People with high financial wellbeing
(no worries) were more likely to save
regularly, even if by only a small amount
(89% AUS; 87% NZ) than people who
were struggling (39% AUS; 29% NZ).
Almost one-fifth of Australians and
New Zealanders said they sometimes,
often or always need to borrow money
or go into debt to pay for food or
expenses because they ran short of
money. This rose to 70% of people who
were struggling in Australia and 55%
of people struggling in New Zealand.
Psychological factors also had a strong
influence on financial wellbeing.
Financial confidence and a sense of
control over our financial lives play a
significant part in improving financial
wellbeing through influencing whether
we save, spend or invest. Behaviour traits
influence financial wellbeing in different
ways; optimism affects our financial
confidence while future orientation,
impulsivity and frugality affect our
spending or saving mindset.
While overall most were doing OK,
more than one-quarter (28%) of
Australians and New Zealanders were
either struggling or just getting by,
leaving them more vulnerable to
financial shocks and the rising
cost of living.
ANZ 2022
ESG Supplement
29
Overview
Environmental
sustainability
Financial
wellbeing
Improving financial
wellbeing
Community
investment
Housing
Fair and
responsible
banking
Employee wellbeing
and inclusion
UN reporting
framework
Assurance
opinion

HIGHLIGHT
Exploring digital capability of
older Australians
ANZ worked with the University of South
Australia to explore how older Australians,
including those who are hard of hearing
or can’t see well, experience the digital
environment when conducting their
day-to-day banking activities, through a series
of telephone interviews and focus groups.
The research showed most interviewees
were comfortable using the internet
including online navigation and browsing.
Although aware of online fraud and spam,
interviewees were less sure about viruses,
phishing, cyber security and hacking.
Most interviewees did their banking online,
mainly using a laptop or tablet device (mobile
phone banking was less likely to be used).
Interviewees found online banking sites easy
to use and expressed a high level of trust in
online banking practices. Some used their
local bank branch to deposit money, resolve
problems and seek information. Where
interviewees did exclusively use their local
branch for banking, this was mainly because
of security concerns and unfamiliarity with
computers and the internet.
Accessibility to digital banking remains a
critical ongoing issue for older Australians
and must be taken into consideration with
all digital banking products and services.
We are currently reviewing our approach to
accessibility including developing ways to
continually improve our digital channels to
ensure they are accessible and inclusive for
all customers, regardless of ability or age,
to support independent, dignified and
convenient banking. The findings from this
research will contribute to our approach.
Refer to page 48 for further detail.
Mobile banking in the pacific
ANZ’s ‘banking the unbanked’ program is
a rural banking business model operating in
Fiji in partnership with the United Nations
Development Program. It delivers basic,
affordable, and reliable banking services to
remote and disadvantaged communities –
helping them to develop and prosper.
This year, we partnered with Vodaphone
to offer customers in Fiji access to money
transfer service M-PAiSA. This partnership
will help close the financial inclusion gap in
Fiji by enabling payments to regions with no
banking services or infrastructure. Customers
can transfer money to an M-PAiSA wallet even
if the recipient does not have a bank account.
Transactions clear within 15 minutes from
internet banking and the ANZ Pacific app with
no fees charged. Previously customers had to
physically line up at an M-PAiSA outlet to top
up their account. Since launching, more than
326,000 transactions have been made by
customers to M-PAiSA.
“Despite significant progress in Fiji, a large
portion of the market remains ‘unbanked’.
For customers who want to transfer funds
to family and friends in rural and outer
island areas in particular, having more
flexibility within a secure mobile banking
app that gives them access to their money,
no matter where they are, is part of our
commitment to make banking easier and
more convenient.”
Renuka Kumar
ANZ Fiji Head of Retail
There are now more than 54,000 active ANZ
Pacific App customers across seven countries
– Fiji, Samoa, Vanuatu, Cook Islands, Tonga,
Solomon Islands and Kiribati.
The research can be found at anz.com.au/
about-us/esg/financial-wellbeing/
ANZ 2022
ESG Supplement
30
Overview
Environmental
sustainability
Financial
wellbeing
Improving financial
wellbeing
Community
investment
Housing
Fair and
responsible
banking
Employee wellbeing
and inclusion
UN reporting
framework
Assurance
opinion

Financial wellbeing score by
dependent status (out of 100)
Financial wellbeing across life stages
(score out of 100)
How saving and spending
behaviours impact financial
wellbeing
Struggling
57%
52%
No worries
8%
14%
Doing OK
21%
24%
Getting by
45%
44%
Overall mental and physical
health is fair or poor
Mental healthPhysical health
Financial wellbeing categories
in New Zealand
Financial wellbeing categories
in Australia

47%
Doing ok
25%
No worries

20%
Getting by
8%
Struggling

43%
Doing ok
29%
No worries

17%
Getting by
11%
Struggling
New Zealand
Australia
OVERALL
Australia average
64
OVERALL
New Zealand average
63
59
Young adults
58
Young families
64
Older families
77
Retirees
Owning a home influence
on financial wellbeing
(score out of 100)
78
Own mortgage-free
46
Mental health
fair/poor
66
Own with mortgage
49
Renting
Health influence on financial
wellbeing (score out of 100)
54
Long-term
health condition
or disability
51
Physical health
fair/poor
45
Illness in the
last 12 months
Financial wellbeing of people with
less than $1,000 in consumer debt
Financial wellbeing of people with
less than $1,000 in savings as a buffer
70
out of 100
34
out of 100
63
Couple with
children
71
Couple with
no children
46
Single parents
63
Living alone
ANZ 2022
ESG Supplement
31
Overview
Environmental
sustainability
Financial
wellbeing
Improving financial
wellbeing
Community
investment
Housing
Fair and
responsible
banking
Employee wellbeing
and inclusion
UN reporting
framework
Assurance
opinion

Supporting our customers to
build their financial wellbeing
Research highlights the important
influence savings behaviour has on overall
financial wellbeing. Since October 2021,
ANZ has supported nearly 1.5 million
customers (on average) across Australia
and New Zealand to save regularly,
contributing to our target to support
1.3 million customers to do so. In Australia,
we launched the Your Money Report,
via the ANZ App and Internet Banking,
providing personalised insights into
customer spending by category and
merchant. A ‘Spenemies’ (spend enemies)
marketing campaign was launched
alongside the report to encourage
customers to identify the spending habits
getting in the way of saving. ANZ’s Saver
Plus program also supported more than
3,400 thousand new participants to save
regularly using a Progress Saver account. In
New Zealand, ANZ encouraged customers
to set savings goals with NZ$1,000 prizes
offered to 25 winners as an incentive for
regular deposits to savings accounts.
ANZ’s commitment to financial wellbeing
is long-standing – we are striving to
support our customers to make the most
of their money and to improve their
financial wellbeing into the future.
Driving financial wellbeing
outcomes with ANZ Plus
The launch of the first ANZ Plus
digital banking proposition is the
beginning of a multi-year plan to
release improved products and
services to our customers, built on
modern systems and processes
for our people.
Financial wellbeing is at the heart of
the bank we’re building to create better
financial outcomes and resilience for our
customers. This is particularly important
as our customers navigate an economic
environment with rising interest rates
and cost of living difficulties.
The ANZ Plus digital product provides
the tools, support and insights people
need to improve their financial wellbeing.
Equipping customers with the ability to
set up multiple savings goals, and better
track their spending data means they will
be empowered to spot trends and make
better financial decisions. Future expenses
such as bills and subscriptions can also be
predicted and planned for with ANZ Plus.
The initial ANZ Plus transact and save
account product is now available to
download in the Apple App Store and
Google Play. Since the customer launch,
we have continued to deliver new
features with a focus on expanding
the payment options available for ANZ
Plus customers.
We now have more than 50,000 ANZ Plus
customers, increasing by thousands each
week and on track to reach 100,000
customers faster than any other new
bank in Australia.
At the heart of ANZ Plus are nine
financial wellbeing principles which aim
to impart knowledge, provide clarity and
empower customers to make better
financial decisions:
Spend less than you earn
$
Put money aside for a rainy day
Save regularly towards your goals
$
Protect what you can’t afford to lose
Borrow within your means
¢
$
Pay your most expensive debt first
Build towards your retirement
Invest in things that grow
$
Give back to family, friends and
the community when you can
As well as the ability to contact an ANZ Plus
Coach via the app, we are piloting two ANZ
Plus concept stores in Richmond, Victoria
and Potts Point, New South Wales.
We have also designed pop-up stores which
can be easily set up in high-traffic areas such
as university orientation weeks and shopping
centres. These stores provide customers
with an opportunity to meet with ANZ Plus
Coaches to have conversations about
their needs or attend a financial wellbeing
seminar which focuses on helping customers
improve spending habits with tips and
tricks to help them save more. Our ANZ
Plus Coaches are pivotal to the in-store
experience and to supporting our customers.
Additionally, we are working hard on a new
data-driven home loan experience, utilising
the same modern, flexible, technology
foundations we have built to support our
initial save and transact product.
Getting a better perspective
of your money
Launched via the ANZ App and Internet
Banking in October 2021, ANZ’s Your Money
Report provides personalised insights to give
customers more visibility about where their
money is going and supporting them to find
opportunities to save.
The report shows a monthly and 12-month
view of money in versus money out, by
category and merchant. The report also
links to ANZ’s Financial Wellbeing Program
to connect customers with tools and ideas
which could help them change their money
habits for the better.
Since going live, 2.1 million customers have
received notifications encouraging them to
view their report and there have been over
789,000 unique views to date.
HIGHLIGHT
Image: ANZ Plus Journey Expert Chloe Yap and
Coach Pranay Chathley.
ANZ 2022
ESG Supplement
32
Overview
Environmental
sustainability
Financial
wellbeing
Improving financial
wellbeing
Community
investment
Housing
Fair and
responsible
banking
Employee wellbeing
and inclusion
UN reporting
framework
Assurance
opinion

Characteristics of MoneyMinded participants
1
1. Characteristics are from the 2022 MoneyMinded survey responses and do not include MoneyBusiness survey responses.
AUSTRALIA
NEW ZEALAND AND
ASIA PACIFIC REGION
Female76.0%51.1%
Male24.0%48.9%
Sole parents36.2%16.9%
Unemployed24.0%19.0%
Aboriginal or Torres
Strait Islander heritage
11.0%n/a
MoneyMinded: supporting financial
wellbeing across our region
MoneyMinded is ANZ’s flagship financial
education program, supporting adults with
low levels of financial literacy and those on
lower incomes to build their financial skills,
knowledge and confidence. The program
is delivered by community organisations
in Australia and New Zealand. In addition,
this year MoneyMinded was delivered in
12 markets across Asia and the Pacific
region by community organisations and
ANZ employees.
An estimated 843,600 people have
participated in MoneyMinded, including
MoneyBusiness, since 2002.
Since 2002, the MoneyMinded program has
been successful in supporting and engaging
people in the community to build money
management skills at their own pace. The
flexibility of MoneyMinded enables a large
and diverse network of accredited coaches
to use the program to meet the specific
needs of their clients.
During the last 12 months, the refreshed
MoneyMinded program continues to be
delivered to community sector professionals
in Australia by our partners Berry Street,
the Brotherhood of St Laurence and The
Smith Family. Participants who completed
MoneyMinded prior to March 2021 can
update their accreditation by completing
a short digital training module. Upon
completion, they obtain access to the
MoneyMinded hub, an online platform
which contains a financial education content
library and an interactive tool for creating
customised session plans for clients.
“Just to let you know that I received
the email regarding the new look
MoneyMinded and re-accreditation, and
I love it. It looks really versatile and user
friendly, I can’t wait for my next group.”
MoneyMinded coach
A partnership approach to
building financial wellbeing
with MoneyMinded
Since 2002, the success of MoneyMinded
has been largely dependent on our
partnerships with community organisations
and individuals equipped to customise the
program content and delivery mode based
on the audience needs, and who are best
placed to deliver the program within
vulnerable and disadvantaged communities.
In addition to long-standing partnerships
in Australia, New Zealand and across Asia
and the Pacific, we continue to work
towards a target of establishing seven new
partnerships by the end of 2023 to expand
the reach and impact of MoneyMinded
within these communities.
This year we established three new
MoneyMinded partnerships:
Regent Training Centre, New Zealand
– providing financial education to
support young people to gain choice
and control over their future.
The University of the South Pacific
component of the Pacific – European
Union Marine Partnership (PEUMP)
programme, Fiji (followed by Solomon
Islands, Timor-Leste and Vanuatu) –
supporting coastal communities to
better manage their earnings from
ocean, marine and coastal resources.
Dili Institute of Technology,
Timor-Leste – supporting students to
build their financial skills, knowledge
and confidence.
ANZ 2022
ESG Supplement
33
Overview
Environmental
sustainability
Financial
wellbeing
Improving financial
wellbeing
Community
investment
Housing
Fair and
responsible
banking
Employee wellbeing
and inclusion
UN reporting
framework
Assurance
opinion

Case study
MoneyMinded in Fiji
Since 2010, MoneyMinded has
been delivered across the Asia Pacific
region, including in Fiji where
seasonal workers who travel abroad
complete the workshops as part
of their pre-training program.
Participating in MoneyMinded helps
seasonal workers like Manueli maximise
their income and savings when they
return home.
Growing up, Manueli was raised by a
single father, who was a pastor. The family
struggled and moved from church to
church, never having a place of their own
to call home. In 2016, Cyclone Winston
destroyed the church house they were
living in.
That same year, Manueli was part of
a group from his village chosen to
participate in a Recognised Seasonal
Worker (RSE) program in Hawkes Bay,
New Zealand. RSE programs play a crucial
role in filling gaps in New Zealand’s
workforce while delivering economic
benefits and skills to the Pacific. Manueli
took part in MoneyMinded workshops as
part of his pre-departure briefings.
The financial education helped him
establish clear goals for the money
that he would earn while working in
New Zealand.
MoneyMinded was the first time Manueli
had ever been taught about budgeting,
saving and money skills. In particular, he
credits the vision board and module on
assertiveness as key to helping him
achieve his goals.
“I was scared I might lose my family, or
my family might lose the respect of
everyone in the village if I said no when
someone asked me for money,” Manueli
explains. “But I practiced little by little and
I got through.”
Manueli has since completed four
seasons of RSE work in Hawkes Bay,
meeting other MoneyMinded participants
from Samoa and Tonga. The group
motivates each other to stay focused on
achieving their goals. Manueli’s wife Milika
has also taken part in MoneyMinded
because they know with careful
budgeting, planning and the practical
life skills MoneyMinded offers, your life
can change.
MoneyBusiness –
Australia
MoneyBusiness was developed
by ANZ in partnership with the
Australian Government in 2005
following research which showed
financial exclusion was a significant
challenge for Aboriginal and Torres
Strait Islander people, particularly
those living in remote communities.
In 2022, ANZ completed an extensive
review of MoneyBusiness to make it easier
for community professionals to access,
use and tailor financial education for their
Aboriginal and Torres Strait Islander
clients living in remote communities.
In September 2022, community sector
professionals attended MoneyBusiness
coach training Alice Springs, Northern
Territory. The group were introduced to
the new and updated resources which
includes new topics and a range of visual
resources. Upon completion, attendees
were given access to the new online
resources hub.
“[I like] the webpage resources that
allow us to form custom workshops.”
Training attendee
MoneyBusiness is delivered throughout
Western Australia, the Northern Territory,
South Australia and far north Queensland.
Since 2005, over 85,700 participants have
been reached through the program.
$
Image: Participants attending a MoneyBusiness program.
Case study
ANZ 2022
ESG Supplement
34
Overview
Environmental
sustainability
Financial
wellbeing
Improving financial
wellbeing
Community
investment
Housing
Fair and
responsible
banking
Employee wellbeing
and inclusion
UN reporting
framework
Assurance
opinion