Mainfreight – Team Newsletter December 2022

MAINFREIGHT TEAM REVIEW
NEWSLETTER DECEMBER 2022

A Word from Don
W
elcome to our Christmas
Newsletter, produced for
our team, customers, and
the odd interested analyst.
Included in this year’s edition is an
array of contributions from those of our
team from across our ever-expanding
global network of branches and
people. We now have 11,117 people
in our Mainfreight family across 316
branches in 26 countries – an
increase of 2,384 people in the past
two years. Such has been the
necessity as we continue to find
growth and to ensure we are
delivering high quality logistics
services for our customers.
We remain very focused on
intensifying our network across cities
and countries. As country borders
reopen, it is providing us with the
ability to further expand our global
reach. Indonesia opened in August
and we are firmly focused on getting
established in India.
We have 8 land acquisitions, 11 new
buildings in plan and 73 new lease
facilities underway. Included in these
land acquisitions, are sites in the
Americas and in Europe – such is the
confidence and progress we have
made across these two continents in
the past few years.
Expect to see more rear-loading
docks on our new Transport facilities,
providing greater efficiency –
particularly for our road linehaul
movements.
To fund the land and building
transactions, we expect to invest
$707 million across the next two
years, investing for the long term,
and providing our people with the
very best of facilities for high quality,
efficient logistics. This is an increase
of $166 million from our original
estimates and a reflection on our
network demands and confidence.
This will require ongoing growth and
capability in all parts of our network.
The contribution from every one of us
is important in serving and delighting
our customers at every opportunity.
Taking responsibility as close to the
customer as possible is a key part of
who we are.
Please take ownership and make
decisions quickly and efficiently.
If we can do it better, let’s find a way.
While the congestion issues of the
past few years are behind us, growth
opportunities continue to present
themselves. We want to take
advantage of this growth wherever
possible. Please continue to be useful
and honest with our customers. They
too will be requiring the very best
levels of service as we all navigate
uncertain economic conditions.
Thank you for another remarkable
year. Our half year financial results
have been released to our
Shareholders and the market.
These continue the trend of
producing better results year-on-year.
Our revenue has exceeded
NZ$3 billion and profit before tax
at NZ$301 million for the half year.
Momentum leading into Christmas
has been good. Keeping ourselves
focused on growth, profitability and
managing our overhead costs will be
key to achieving a good year-end
result. The preparation, passion and
attitude we can see across the
network, will be key in delivering these
results.
We remain a very special business
because of the very special people
who create it.
Merry Christmas and a safe
fun filled New Year, wherever
you are in the Mainfreight
network.
Magazine Directory
Australia ....................3
New Zealand ...............14
Europe .....................28
Asia .........................37
Americas ...................44
Technology .................51
Training & Development ...54
Bereavements ..............58
Service Achievements .....59
Long Service Legends ......61
Photoboard ............... 62
Feedback ...................64
Cover: Christmas illustration by Maria Teodora Voicu, age 9.
Daughter of Madalina Voicu - Mainfreight Ploiești Romania

Mainfreight Australia – Rodd Morgan
T
eam,
Although we are now well past
the announcement of our
half-year trading results, it is pleasing
to note that our financial momentum
has continued well into this financial
year with revenues up 33% and
profits ahead by 42% at the half year
point. All of our products (divisions)
that make up this result were also
ahead in both sales and profits which
is something to be proud of given how
strong last year was.
It is fair to say that last Christmas the
quality of our performance was
affected in some parts of our business
due to a perfect storm of difficulties.
Record volumes, team numbers
unable to be at work due to isolation
rules, and further inefficiencies
caused by the need to operate our
business in team bubbles and the
broader supply chain congestion were
contributing factors. This year we have
put in a lot of planning to ensure that
our peak season service performance
is the best it can be. Moving our
customers’ freight on time and intact
remains our primary function and is
the reason we all come to work each
day. The resilience and toughness of
our team is again on display as we
find ways to move the volumes of
freight that peak season presents.
Last year we opened six new
branches and our continuing solid
business performance and desire to
expand has seen us open a further
four since last Christmas. Major
building projects on our owned sites
in Adelaide and Dandenong South
have also recently come online which
is exciting. We now have operations
in 21 different cities and towns
around Australia. Within the next five
years, we plan to increase this to 35.
This network expansion is a key part
of our growth strategy as it helps us
provide better quality and gives us the
opportunity to service customers from
these new regions.
All of our major new sites will include
sustainability features that provide
real, meaningful, and measurable
reductions to the impact our
operations are having on the
environment. There are more details
in the following pages, but in summary
and among other things, these sites
will be 100% water self-sufficient and
depending on the site, up to 97%
power self-sufficient.
AUSTRALIAAUSTRALIA
Five Things to Do Better in 2023
1. Take an interest in your branch
P & L that is displayed on your
quality board each and every
week. Branch Managers should
better scrutinise the monthly
financials and discuss the good
and bad with the whole team.
2. Be punctual to all your
appointments and meetings.
Nothing undermines your
credibility more than being late.
3. Act with a spirit of generosity
when dealing with other
branches, brands, and especially
the other countries we operate
in. We must all do what is
possible to help each other grow
& be better – particularly in our
smaller fledgling operations.
4. Play your role. Make sure that
you perform your particular role
in the business well. If every
member of the team did their
role to a high standard, we would
have quality and unlimited growth
potential.
5. Efficiency. Be active in finding
ways to save costs and complete
processes more efficiently.
Points four and five above are
particularly relevant at the moment
as it appears again that 2023 may
well see a slowdown in our broader
economic environment. We can
have hope that our economy will
again display the resilience it has
shown many times in the past but
we must prepare for this prospect.
Remember, it is and always will be
about quality – great quality is our
defence against all obstacles and
challenges.
Thanks to those team members
that will be working through the
Christmas and New Year period.
For those taking a break, please do
your utmost to enjoy yourself and
refresh. Compared to last year
when there were still restrictions in
place in some areas, getting
together with friends and family will
be extra special this year.
Enjoy your hams and the exciting information contained in the following pages of our
Christmas update. Have a very merry Christmas - Best Wishes, Rodd.
MAINFREIGHT TEAM REVIEW // DECEMBER 2022 3

Mainfreight Transport – Simon Hart
D
elivering a quality service for
our customers comes first,
above everything else. What
does quality mean to us? Our first
priority is to deliver the freight on
time, in full, and in perfect condition.
We expect immaculate presentation
of our team, our branches, and our
vehicles. “If you look tidy, you will
play tidy”.
Our goal for this year has been to
make up for lost time after two years
of disruption. Improving our quality is
top of the list. We have done this by
intensifying the training in our
branches, so our team understand our
processes and the reasons why we do
them. We have run 26 induction
courses for new team members (over
200 people) an improvement on the
previous two years in which we
completed only six. In March, by
branch, we implemented measurable
plans to become more agile, so we
can quickly respond to spikes in
volume and unexpected disruptions.
As a result, our delivery performance
continues to trend upward even with
volume in the network growing.
To have good quality you need good
people, of which we have an
abundance. Then you need good
processes and training for the team to
understand why we use them. To lift
quality to the next level and become
more productive and efficient, you can
introduce technology. However,
technology doesn’t work if you haven’t
ticked the first two boxes. While there
is much to do, our new systems and
scanning on the dock (aka. Project
Real Time) have enabled us to do
more at the dock in front of the
freight. The objective is to empower
our people to resolve challenges as
they arise, whilst providing the
customer with enhanced visibility.
Lastly, we have been working on
delivering more of our freight on a
Blue Truck. To achieve this, we
needed more Mainfreight branches in
regional locations. Adding to
Wollongong and Traralgon last year
we have recently opened Mackay,
Orange and Dubbo. We have only
been able to deliver on this strategy
because of the great people in our
business who have put their hands up
for a new challenge. We have a
further eight to open in the short term.
So, if you are looking for your next
challenge, keep an eye out for these
roles as we advertise them internally.
Thank you team for all the hard work
and commitment you have put in this
year. We are in a good position to
delight our customers during this peak
period due to our team’s collective
energy and passion. Enjoy a well-
deserved break with family and
friends over the Christmas and
New Year period.
Outward Bound – Shenaye Campbell
I am so grateful to have had the
opportunity last month to participate in
a prestigious part of the Mainfreight
culture that is Outward Bound (OB),
in Anikiwa New Zealand. There are
not too many instances in your life
where you get to spend 8 days solely
focusing on yourself, your goals, and
how you will achieve what you hope to
in your personal and professional life.
Those of us who have been lucky
enough to experience Outward Bound
know that while it is one of the most
challenging weeks of your life it is also
by far the most rewarding. From the
moment I got the call, I was incredibly
excited but also very nervous, as the
only thing I knew about Outward
Bound is “You don’t talk about
Outward Bound.”
Artist’s impression of Mackay Depot
Areas of Opportunity
1. Delivery performance: We are
now ready to ensure we are
consistently achieving the
expected level. Please
remember that this is a daily
discipline, we need to hustle to
make sure we are delivering all
of the freight every day.
2. Communication: We will
inevitably encounter
challenges during this peak
period. Give bad news early.
Our customers respect our
honesty and integrity. As time
ticks away so do the
opportunities to fix arising
issues - so act with pace.
3. Presentation: Never walk
past rubbish on the floor.
The immaculate presentation
of our vehicles, facilities and
the team is nonnegotiable (it is
even more important when we
get busy). If we look tidy -
we will play tidy.
4. Systems and Processes:
We won’t compromise on load
restraint, fatigue management,
and over management. These
disciplines become more
important as we start to get
busier. Daily disciplines need
to continue to be achieved
daily even when the pressure
is on us. In the end, it will save
us time.
L-R: Hayden Smith, Stijn Vliegen, Milan Cihak, Justin Yonkelowitz, Adam Romejko,
Marshella Oosterbeek, Steven Hong, Shenaye Campbell, Diego Cueto, Ajanae Hunter,
Nicole Szelest, Michelle Yip, Edward Son, Andy Taunga
4 MAINFREIGHT TEAM REVIEW // DECEMBER 2022

Artist’s impression of Mackay Depot
Post course, I can absolutely say that
it’s for the best – that feeling of
anticipation only amplifies the
experience.
The key takeaways for me – are the
power of positive thinking and the fact
that you are your own biggest barrier
in life. The highlight was our team –
14 Mainfreighters from all over the
globe. We came together for 8 days
sharing and supporting one another
through some life-changing moments.
If I can recommend one essential item
to pack, however, it is absolutely
earplugs (when sharing bunkrooms
together – enough said!) The
determination, grit, and blue blood that
everyone brought along with them, as
well as the lifelong friendships we
forged, are things I will treasure
forever.
Outward Bound is the embodiment of
the Mainfreight way and exemplifies
our motto ‘Special People, Special
Company’. If you are lucky enough to
attend this amazing course, jump right
on in with both feet and an open mind!
Sustainability – Martin Wierzbicki
With the aim of reducing the impact of
our operations on the environment, we
have implemented a range of
sustainability initiatives across all our
new sites. Our two owned projects
(Adelaide Transport in Regency Park
and Dandenong South in Melbourne)
were completed in the last few
months and showcase our intent of
reducing our carbon footprint.
Solar and Batteries
Adelaide Transports system consists
of 1MW of Solar and 2MWh of
Batteries. This system is made up of
1,852 panels and brings our site to
94% off-grid.
Melbourne’s Dandenong South
consists of 1.5MW Solar and 3MWh
of Batteries. This system is made up
of 2,778 panels and brings our site
to 90% off-grid.
The two systems combined will
reduce our emissions by
approximately 2,000 tonnes per
annum.
Rainwater Harvesting
We use our large roof areas to
capture and reuse rainwater. With a
storage capacity of 1 million litres in
Adelaide and 1.6 million litres in
Dandenong South, we can supply all
our irrigation, truck wash equipment,
and toilets with rainwater. Water
filtration systems have also been
installed allowing us to harvest
rainwater into potable drinking water
for our showers and taps. Both sites
are 100% self-sustainable for water.
Other Sustainability Design
Initiatives
It doesn’t end there! All our new sites
are fitted with smart EMS (Energy
Management System) and BMS
(Building Management Systems)
systems to allow for real-time
monitoring and reporting. These
systems assist us in reducing
operating costs through energy
optimization and minimizing
maintenance spending.
Our sites are also fitted with efficient
daylight harvesting LED lights
throughout, electric vehicle and truck
charges. We also cultivate our own
veggie gardens to supply our team
kitchens with fresh fruit and
vegetables.
Adelaide Transport Solar PV Installation
MAINFREIGHT TEAM REVIEW // DECEMBER 2022 5

Electric Vehicles –
Massey Wade
The pace is quickening with two Hino
SEA 6plt units on the road in Sydney
and in Melbourne. Six more Foton
iBLUE urban delivery units are being
branded and will be on the road within
weeks. Destined for Perth, Adelaide,
Melbourne and Townsville our carbon
emission intentions will leave a
footprint across Australia.
Hino SEA 6plt EV’s
Driver Appreciation Week
Driver Appreciation week took place
this year in September. It is an
opportunity for the team to show our
appreciation for what they do. Our
drivers represent us every day on the
road and in front of our customers.
They are the face of our business and
we are grateful for the way they
represent us and carry out their jobs.
Each day our Owner Drivers were
showered with gifts, food, and the
trucking essentials (Tire Shine,
Chamois, Air Fresheners, and a
custom lunch bag).
Sydney Metro, among some other
treats for Driver Appreciation Week,
hosted a manoosh breakfast for the
drivers (their favourite breakfast
choice).
L-R : William Su with Jackson Bartlett
L-R: Didy Sun, Peter Huang, Fadi Daftar, Mushtaba Zohori, Ghulam Zohori, Francesco
Ferreira, Rahul Prasad, David Ngyuen, Marwan Albaba, Andrew Kumar, Van Le, Arpeet Baral
Mainfreight Orange – Tori Graham
“You’ve got the whole town talking, the big blue and white building
on Ash Street. A company like Mainfreight moving into a town like
Orange, they’re all talking.” The excited words of a local who called
past the depot for a sticky beak one week before opening.
If I hadn’t already known we lived by Ready, Fire, Aim, I certainly
would now. What a whirlwind these last couple of months, with the
lead-up to our opening, it has been. But, here we are in our freshly
renovated depot, with our clean and shiny trucks – painting another
part of the world blue.
Within days of our new 14 pallet truck being delivered (and left out
the front for all to see), we had businesses making online enquiries
and calling through to discuss the possibility of partnering with us
for their supply chain needs.
In my first Mainfreight interview (almost 6 years ago now) my
Branch Manager said that he was looking for team members who
would one day sit in his seat. As I sit here and reflect now, I know
that I have chased that vision down. I am proud that the small but
growing team we have begun building in Orange, are all chasing
down that dream as well. Mainfreight takes on the Central West.
L-R: Sara Belcher, Toni Cardow Mainfreight Orange
6 MAINFREIGHT TEAM REVIEW // DECEMBER 2022

Claims Performance
Outward Consignments Per ClaimInwards Consignments Per Claim
Branch
To Sep
2022
To Mar
2022
To Sep
2021Branch
To Sep
2022
To Mar
2022
To Sep
2021
CCA BRISBANE168375435582574CCA CLAYTON183141805313603
CCA CLAYTON147022585514679CCA EPPING11364111950
MFT GEELONG123461416799MFT WOLLONGONG11141114130
CCA EPPING12101475454MFT TOWNSVILLE1021635733930
CCA PERTH833485146888MFT TRARALGON972797548873
MFT ADELAIDE493230883562CCA PRESTONS6510435314792
MFT NEWCASTLE476932392824CCA PERTH627363970
CCA PRESTONS3841979019410MFT CLAYTON55233645
4107
CCA ADELAIDE334437590MFT TAMWORTH46431642971
MFT CLAYTON306221172335MFT PERTH398734893941
MFT ALBURY303622704451MFT BENDIGO394380800
MFT BALLARAT2902959
1159
MFT NEWCASTLE377630133052
MFT TAMWORTH236133862212MFT ALBURY373937275525
MFT NARANGBA2331939782CCA BRISBANE369141329937
MFT TOWNSVILLE2237336810890Total Company335727533408
Total Company202318002019MFT GOLD COAST333739994634
MFT PRESTONS183010901266MFT ADELAIDE303422762761
MFT CANBERRA180216382173MFT ERSKINE PARK200923043153
MFT EPPING179213481536MFT PRESTONS193110741264
MFT WOLLONGONG1577136930MFT BALLARAT190259884102
MFT BRISBANE154714231637MFT CANBERRA183627733364
MFT TRARALGON129512480MFT BRISBANE176819682016
MFT GOLD COAST98813842846MFT EPPING175214377032
MFT TOOWOOMBA95143380MFT NARANGBA161026224055
MFT PERTH774626696CCA ADELAIDE097720
MFT ERSKINE PARK66419452368MFT BUNBURY000
MFT BENDIGO093274769MFT GEELONG029301693
MFT MACKAY000MFT MACKAY000
MFT BUNBURY00MFT TOOWOOMBA050634085
If your branch is below the Total Company number, then you are below average.
Make sure you and your team members work hard this year to be above this line.
MAINFREIGHT TEAM REVIEW // DECEMBER 2022 7

Australia Warehousing – Riyaz Jordan
W
elcome team, and thank
you for being part of
another remarkable year.
It has been an ever-changing journey,
and we would not have made it
through without your perseverance
and hard work. Thank you to the
Team and our customers as we work
through the road of recovery after the
past few challenging years. I hope
you enjoy this newsletter.
2022 has been a year of recovery.
We started the year with positive news
of the relaxation of rules and State
Legislations caused by the Covid-19
pandemic. We are finally starting to
see normality back in our lives which
has been a refreshing change.
Within our warehousing business, the
extended peak throughout the year
has continued causing our
warehouses to be jam-packed. As we
move into 2023 and the industry
starts to stabilize, we expect these
trends to likely reverse and provide us
with some respite.
We have also continued to plan and
work towards our 5 Year roadmap.
By December, we will have delivered
two new facilities, a 9,000sqm
warehouse in Adelaide and a
30,000sqm warehouse in Melbourne.
But wait, there’s more. In 2023 we
are also on track to deliver a
55,000sqm warehouse in Sydney and
a 20,000sqm warehouse in Perth.
After two years of unpredictability, it is
pleasing finally, to provide our team
and customers with state of the art
facilities that set us apart.
With these new branches, we maintain
our growth and continue to strengthen
relationships with our customers. Our
Mainfreight family has grown
significantly, and we are proud to have
talented and energetic team members
join us. Our Team is critical to our
ongoing success. 2023 will be an
exciting year, and we look forward to
team members putting their hands up
as new opportunities arise.
We continue to invest in new
technology. We will implement
additional technology in the upcoming
year to assist the team with storage
utilization and dispatch. These are
essential processes and quality
maintenance within our operations
that will set the platform for new
technology to be efficient.
2022 has challenged us in new ways
that we had not experienced before,
and we have been able to work
towards delivering on the service
promise that our customers are
accustomed to.
Merry Christmas, Team. Thank you for your efforts throughout the year, and we look forward to
another successful year in 2023. Have an enjoyable festive season and a well-deserved break.
Mainfreight Warehousing Minto, Sydney - Dragan Simonovski
I am pleased to announce the opening
of our brand-new site in Minto. The
site is 8,000sqm of warehousing with
the ability to hold both bulk and
racked pallets. The site’s capacity
once racking is complete will be
11,000 pallets (a mixture of pallets
and crates).
As a team, we currently have 5 people
hoping to grow it to 8 or 9 new team
members in the near future.
Operations Manager Andrew
Christiansen has come across on a
full-time basis to help set up and run
the Minto branch. Originally coming
from sites like Prestons and Eastern
Creek, I am grateful with his
knowledge coming across. We also
have our Customer Champion,
Dolores Upton who came across from
our Prestons Warehouse to look after
our current customer base, which is a
big win for the Minto team.
Justin Andrew and James Jose have
newly joined the team coming on
board as full-time team members and
wearing the Mainfreight Blues!
Since receiving the keys on the 1st of
September 2022 we have hit the
ground running with no signs of
slowing down. In our first month,
we devanned and receipted 105
containers and sent out over 2,300
orders in our first month of operations.
Goals for the year
ahead
•
Set Big, Hairy, Audacious Goals
(BHAGs). BHAGs will
challenge you and provide you
with goals outside of your
comfort zone.
•
Communication - Nothing beats
picking up the phone and
having a conversation.
•
Operationally, better planning
leads to more efficiency.
•
Cybersecurity is critical to
protect us. We need to be
constantly aware.
•
Family time, take some well
deserved rest and spend time
with family and friends.
L-R: James Jose, Andrew Christiansen, Dragan Simonovski,
Dolores Upton, and Justin Andrew
8 MAINFREIGHT TEAM REVIEW // DECEMBER 2022

Shannon Lomas - Dandenong Mark 2
Our new home in Dandenong has
arrived. Over the past few months,
the building took on a new shape with
every visit and we were more and
more excited to move back into a
“proper Mainfreight warehouse”.
Our temporary warehouse on Taylor’s
Road served its purpose for over
12 months. Not only did we ‘make do’
in the space but we also laid some
serious foundations on how we plan
to operate a site 3 times the size.
It’s the small details that make a
branch feel like home. White walls
with sayings, open plan offices, blue
carpet, blue racks, blue construction
steel, blue forklifts, and of course, a
120 meter “Mainfreight” sign to
remind the neighbours who we are!
New and old team members alike are
eager to finish moving in, setting up
and to start dominating.
On paper, the new warehouse is
already almost full. As well as
transferring our current customer base,
we are also absorbing customers from
Broadmeadows, and running new
business implementations from
February onwards. Our team will
quickly grow from 30 to 60 by the
middle of 2023 and with growth comes
opportunity! If you want to challenge
yourself, take on new responsibilities
and drive your career forward,
Dandenong will be the place to be!
A few quick facts about the new
Dandenong Warehouse:
•
33,000+ m
2
•
30,000 pallet capacity
•
12 internal recessed docks
•
Dangerous Goods storage bunkers
•
Chilled and cold storage facilities
•
Massive inbound awning and 4,000
m
2
of indoor freight loading area
•
5,500+ solar panels with battery
storage
•
Rainwater catchment and
processing capabilities, supplying
clean, drinkable water for the site.
That is a big achievement for our
Minto team being the first month of
opening and trading.
As a newly appointed Branch
Manager setting up a new branch is
not an easy task. Being tasked to
recruit a whole new team, set up a
whole new branch from the line
marking to furniture, racking and IT,
etc, has its own layers of complexity.
Nevertheless, I am fortunate to be
given this unique opportunity and to
date, is one I am proud of and excited
to lead our Warehousing Minto branch
into the future and the growth we will
see.
It’s exciting to see what the next 3 years
hold for our Warehousing Minto site!
Outback Experience - Annie Mckee-Salesa
There are two sides to everything. While I was thankful to be able
to shut off from the world, technology, and the ever-turning wheel
of moving freight, I was also able to discover how allergic I am to
the greater outdoors – leading to swollen eyes and a week of
exhaustion. But all the lows were left out in the bush when you
feel the high of achieving what was thought unachievable, not only
as an individual, but more so as a team.
Luckily, I was isolated with amazing team members from across all
states and branches and we were never short of a laugh. As one,
we persisted through the wind and rain and learnt to embrace the
unmatchable silence and peace the Vic Snowies had to offer.
Towards the end of this memorable experience, in my moments of
reflection, I realised a lot about myself, primarily that my mind is
stronger than my body and that teamwork allows us to achieve
great things.
My experiences and learnings from the Outback experience have
followed me into my everyday working life. It has given me the
confidence in myself to take difficult moments head-on knowing
nothing is greater than your own will. But most of all – the
stronger the team, the stronger the fight!
Mobile Brisbane – Paul Fraser
It is with great pride that I announce that
Mobile Brisbane went live in October 2022.
To date, I can confirm the team will be myself
as acting Branch Manager, Christine Meekings,
Josh Penny, and Austin Steward. We plan to
grow the team to at least twelve in the coming
months. The branch will be based at Berrinba,
only ten minutes from our two Larapinta
warehouses. Mobile will be the training ground
for future warehouse team members, as we
expect to open our fourth Queensland
warehouse in early 2023.
“Ready Fire Aim” We have already had two of
the team assisting across all Queensland
warehouses so we will hit the ground running
on October 1
st
. Mobile will not be limited to
container devanning; our team will have full
training in all aspects of our warehousing tasks.
Inbound, picking, rework, replenishing, forklift
operation, RF, and most importantly
housekeeping.
MFW Dandenong Team
L-R: Kirk McDonnel, Declan Storm, Zachery Taylor, Chioui Kuoy, Dalwinder Singh,
Shannon Lomas, Mikki Ilijanic, Craig Fenney, Pat Kerr, Kaytlyn Davies, Daniel Martin,
Snezana Stevanovic, Aaron Rozario, Joel Winder, Matthew Cartledge, Shane Pristov, George Smith
MAINFREIGHT TEAM REVIEW // DECEMBER 2022 9

Air & Ocean / Carotrans Australia – Grant Draper
I
t’s exciting to see the recent start
of our new Air & Ocean branch in
Geelong. This regional port city is
the gateway hub for the South
Western region of Victoria. Our goal
is to have our Air & Ocean team
members based as close as possible
to our customers so we can act
quickly to find solutions for their
logistics needs. This year we have
based new sales team members in
Wollongong, Canberra, Toowoomba,
Traralgon, and Townsville in our
continued drive to gain trust and
new business from regional Australia.
The excitement continues with the
near completion of the new purpose-
built cool store and airfreight depot for
our Brisbane Perishable & Air branch.
It is tailor-made to handle efficiently
and with care, the chilled meat,
produce, flowers, and wide variety
of specialist perishable and general
goods for our new and existing
customers. This investment in our
future will enable us to grow and
further develop our capabilities.
The challenge for us all over the next
twelve months will be how we
continue to grow our sales, volume,
and profitability in this changing global
environment. The great news is that
there is now space available on most
planes and ships for us to bring on
the new customers that we have
been building in our sales pipelines.
Our existing customers also need a lot
of our care and attention right now so
that we can find solutions for them
that reduce both transit times and the
landed cost of their goods. It will be
a busy time for our customer-facing
team members who need to act with
urgency and intensity in order to stay
close to our customers and best
understand their needs.
Quality first in all we do, the morale of
our team, and then profits will come.
We are a network business and the
fantastic growth in size and ability of
our teams in the USA, Europe, and
Southeast Asia is resulting in some
solid and sustainable customer growth
in both sea and air products. The
quality full supply chain services we
can provide for our customers from
import/export to warehousing
solutions are really helping build this
trade lane to be one of the most
important for us in Australia.
The summer break season is upon us here in Australia. We hope you and your families all
have a safe and Merry Christmas. Our thanks to you for all your support and hard work this
last year and of course we look forward to a happy and prosperous new year.
Geelong Air & Ocean Officially Started on the 31
st
of October
We opened the doors of our new
Air & Ocean Geelong branch that
operate alongside the Mainfreight
Transport depot.
Things
to think about:
•
Build more LCL and air consols
to operate between all gateway
branches around the world
•
Export growth in sea and air
feeds freight into our global
network, it is on us to grow our
network
•
Quality is a habit that we need
in every branch so that when we
are busy - Quality remains
•
Keep growing your skills, be
innovative, and develop smart
solutions for ourselves and for
our customers
•
Get closer to our overseas
branches, and talk to them
regularly to share ideas for
improvement and cooperation in
both sales and operational
areas
Air and Ocean Brisbane Airfreight
& Perishables New Site
The Brisbane Airfreight & Perishables Branch’s new cool
store depot construction is officially underway.
Branch Manager Steven Hong and Grant Draper were
involved in a small celebration for the turning of the first bit
of earth on the site. Completion of the build is expected by
March 2023.
It is an exciting time for the team at Brisbane Airfreight &
Perishables who are looking forward to the increased cold
chain depot space (double current facility) and multiple
raised docks for efficient operations and customer growth.
The new facility will also offer significantly larger office
space, solar and battery energy generation, recycled water
tanks, a vegetable green garden, and electric vehicle
charging stations.
Mainfreight Team members Grant Draper and Steven Hong
breaking the ground on site
10 MAINFREIGHT TEAM REVIEW // DECEMBER 2022

LCL Consols - Los
Angeles to Australia
It was great to be in the LAX
Warehouse as they were closing up
a FAK container to Melbourne that the
team had just packed. It is so special
to see this knowing that in a matter of
weeks this freight will be in the retail
stores of Melbourne all via our
Mainfreight network.
We all crowded in and got a photo.
Here is a big Aussie shout-out to
our mates in the Los Angeles Sea
Freight Team.
That is Savannah Hildre in the middle
who coordinates so well with the
Australian teams to maximise the yield
in these containers and keep our
customers happy.
Los Angeles Sea Freight Team
L-R: Carlos Fuerte, Miguel Hernandez, Savannah Hildre, Grant Draper,
Jonathan Siquerios and Leo Velasquez.
Superior Performance
of our People in the
Eyes of the Customer
– Perth’s Project
Airfreight Capabilities
Mainfreight Air & Ocean in Perth
has seen great air freight growth in
2022. Most significant is with the
project air freight from Amsterdam,
with final delivery to a mine site
near Newman in North-Western
Australia. The freight concerned
is Analytical X-ray Laboratory
equipment, designed to automate
soil testing for the mine site at final
delivery. This was a project with great
team involvement, with discussions
beginning in the middle of 2021
between Perth Business Development
Manager Stefanie Schroeder and the
customer to gain trust and confidence
in Mainfreight.
This project has been a great boost to our air freight capabilities in Perth, adding well-earned revenue to the branch.
We have a happy customer and have ensured a long-term relationship with mutual growth as they plan to provide more
of this equipment to the Australian mining industry over the coming years.
A&O Perth Team Members – Brett Hoare and Stefanie Schroeder
Books in Homes – Dominique Mullins
Earlier this year I was honoured to
attend the Carole Park State School,
Books in Homes Assembly. It was
great to get to know other
Mainfreighters from branches across
Brisbane and Gold Coast and discuss
their experiences with the Books in
Homes program so far. The afternoon
was filled with excitement from the
children and a heartfelt speech from
one of their school leaders, expressing
his gratitude to the program over the
years. A few of the kids gave me a
pencil to autograph their books, which
made me feel like a rock star.
One of the kids handed me a book to
sign. It took me back instantly to my
Year 6 novel study in which I was
meant to read that book. I definitely
did not. Nevertheless, that did not
stop me from telling them what a
great read it was! It was so special to
be able to see first-hand the impact
that this program has on these kids
and the excitement they have for
reading. This afternoon was easily
one of my highlights of working at
Mainfreight so far. I am looking
forward to participating again soon.
MAINFREIGHT TEAM REVIEW // DECEMBER 2022 11

The Airfreight Teams in
Dallas and Australia are
working hard to build
consols to Australia
Our Dallas Airfreight Team sent us
a big greeting regarding our first
airfreight consolidation unit - a great
start - the unit was filled. How
exciting for all of us. Please keep
up the great work and continue to
support the growth.
Owens Transport Australia – Mike Reid
T
o say it has been a mixed year
for Owens would be an
understatement. We have had
some extreme highs and lows in the
last six months. Firstly, I must say
thank you to all the team for the
fantastic way you have come together
in the last couple of months.
We have seen some large volumes
and long hours with limited team
numbers, but you have all pitched in
to get the job done. Team spirit is
strong and your willingness to help
each other out is tremendous.
It is now time to turn our targets and
goals for our branches into reality.
We have worked hard in the past year
to ensure we have the right leaders in
every part of the business. We have
invested heavily in our sales structures
and feel that our group is strongly
positioned to now capitalise on our
strengths.
In the competitive wharf environment,
we can achieve anything with a daily
passion for our quality and our
customers. Nothing is more important
to our development moving forward.
Quality and customer service is a
journey that we can all contribute to.
The passion that we all have to
provide a meaningful difference to our
customers is a difference that they
can see and feel.
Let’s not let our standards slip. Give
each other the pats on the back we
deserve, while continuing the
momentum we have developed.
Our customers always remember how
we perform in this busy time – let us
delight them.
Some of the highlights of this year for
us have been:
•
A new record week – a target the
team has been chasing for years.
•
The start of our rebranding from
Owens to Mainfreight Wharf.
•
Good sales growth – our sales team
has put in the hard yards and
brought home some good gains in
recent times.
•
Team dynamics – all our teams,
especially operations and our drivers
have shown the family culture
Mainfreight is all about.
Introducing Mainfreight Wharf Adelaide – Jaimie Collyer – Branch Manager
31st of October 2022, is a day for the
Mainfreight history books. It is the
day that the very first Mainfreight
Wharf branch became operational,
and the very first time Mainfreight can
offer an in-house wharf cartage
service in Adelaide. We started
Mainfreight Wharf, Adelaide with a
fleet of 3 trucks, 2 side loader trailers,
and 3 Skel trailers. Having kicked off
with three Owner Drivers we will
definitely be on the lookout for new
recruits to help our fleet grow!
We share our office space with the
Air & Ocean team with whom we are
looking forward to working with
closely. So far, our team consists of
myself, Anthony Verlato who is our
Allocator (lucky to secure him from
our transport brand), and Caitlin Nicol,
who will be handling our
administration and customer service.
Caitlin is new to our Mainfreight team.
In the New Year, we will look at
bringing on a BDE and another team
member or two in preparation for our
growth.
We have a beautiful, shiny new
hardstand of 14,000m
2
, that we share
with Transport, leaving around
7000m
2
dedicated to us. This will
provide us with the capability to stage
some containers, a fumigation pad,
and in the future a tailgate and bond
store facilities. As soon as we move
in, we will start the process of approval
for fumigation, and then we will focus
on obtaining accreditation for other
services. We are also looking forward
to providing an unpacking service as
soon as possible.
Owens Perth – Hayden Smith – Outward Bound Trip Report
When we started our careers with
Mainfreight, we would hear the
mysterious words “outward bound” but
we never knew too much about it.
A couple of things we did find out
though. Firstly, only a very secret few
individuals from around the world
were able to partake in the journey.
Secondly, you wanted to be one of
those individuals.
To have been nominated was
something I was quite proud of, but to
then be accepted was a whole
different story. To have the chance to
travel to New Zealand and meet
A&O Dallas BM Georgina Shelton-Agar and her Team organising airfreight loading
L-R: Beth Plaster; Georgina Shelton-Agar; Johnny Torres; Chanida Vanikkul; Anthony Hickman;
Kyron Bracey; Tu Tuan Nguyen
12 MAINFREIGHT TEAM REVIEW // DECEMBER 2022

like-minded, successful, and career
driven individuals was something
I couldn’t wait to start.
Whilst I won’t reveal the details of
the course (I’ll let the magic continue)
I can honestly say that I was mentally
and physically challenged in ways that
I didn’t think I would. I was blessed to
be in the company of my fellow
Mainfreight team members who
constantly challenged me to be better
and push further.
The memories, friendships, and key
learnings that I took away from this
trip will turn me into a stronger and
better person and I have the business
to thank for that.
Owens Perth is
Re-locating –
Hayden Smith –
Branch Manager
The ground has officially been
broken in Perth. The long-awaited
purpose-built facility is full steam
ahead.
Located at the new industrial
precinct of Kenwick Rail Link,
Owens will be relocating, operating
closer to the Ports, next to the new
Intermodal rail link, and to our
customers which will further
enhance our service capabilities.
On top of this, we will be upgrading
the site to hold a 77G license,
allowing us to be able to manage
fumigations on-site, giving that extra
service to customers and increasing
our container capacity by 300%.
Things to do better in 2023 -
Our strategies have not changed.
•
Maintain our buildings, vehicles,
people, and image. We are a
100-year company. Investment in
our foundations is mandatory to
achieve our vision.
•
Control our costs – the economy
will be tight this year.
•
Communicating delays and issues
quickly to our customers.
•
Superior sales performance, to
aggressively grow our retail
market share.
•
Focus on the small stuff – it’s the
little things that make a difference.
The First Mainfreight Wharf Truck
Owens Sydney Owner Driver – Robert Catalano
Outward Bound Trip in New Zealand – Hayden Smith, Shenaye Campbell & Steven Hong
Owens Sydney Driver Appreciation BBQ Breakfast –
L-R: Cristian Brohquis, Liam Boston-Bowe, Mende Bozinovski, Vale McKenzie,
Christina Papoulia & Chrissy Seve
MAINFREIGHT TEAM REVIEW // DECEMBER 2022 13

New Zealand – Carl George
“A
game of two halves” this is
not the first time we have
used this analogy;
however, 2022 is tracking along to
being one of those. The first six
months of this financial year have
been positive, continuing the
momentum from last year. The key
focus for all teams was to get back to
a level of normality, reset the business
from an operational and service
perspective, and set our sights on
improving last year’s results.
We were mindful at the start of this
year, as the inevitable COVID reset
would no doubt start to take shape,
and the uncertainty of what lay ahead
of us this year, that we needed to
focus as a team on the things that
we could control in the business.
Our Image, Our Standards,
Our Quality, and Our Service Delivery
are all areas we have direct control
over. Everything else happens when
we get these things right every day.
With the disruptive last few years, the
ability to induct team into the business
resulted in over 500 new team
members being scheduled into our
two-day Mainfreight induction course
run by our Training Teams throughout
the country. It was a massive
undertaking but a very important one.
We head into 2023 up to date, and
these team members are full of
Mainfreight culture.
Whilst we experienced some
disruption at the start of the year, it
has been great to get back to some
normality over these last few months.
Branch visits, teams doing buddy
branch visits, and our sales teams
getting back in front of customers,
not over a screen but face to face –
finally! Re-connecting with our global
teams has been exciting, and to be
able to host the first global Outward
Bound course again this year has
been a real positive for the business
and those involved.
Although there was some uncertainty
heading into this year, it has kept our
network development strong.
Whakatane and Hobsonville are open
for business already this year, with
the new Ashburton facility due to
open before Christmas. We are
excited by the new Hamilton
Warehouse that is nearing completion.
In the New Year, our largest
warehouse in New Zealand, located in
Mangere, Auckland, will start receiving
freight. We have a lot more planned in
the coming years, and whilst daunting,
it is very exciting for the business and
team as we continue to deliver these
new facilities, allowing us the ability to
continue to grow and provide
customers world-class facilities.
The sales teams across all parts of
the business have been busy building
new solid business pipelines. This was
a real focus at the start of the year,
and the need to forward-load new
business to support continued
momentum and the new building
projects in the coming years.
Every year, our teams get better at
planning for peak season, taking what
worked and what didn’t work from
previous years. All teams recently
spent a few days together, fine-tuning
and peer reviewing their intended
plans for this peak season, all with a
“prepare for the worst, hope for the
best” strategy.
Appreciation Weeks have been rolled
out recently across all divisions, a
great way to acknowledge the
different teams throughout the
business that work tirelessly every
day to deliver great service for our
customers. Drivers Appreciation Week
for Transport, Store Team Appreciation
Week for Warehousing, and
Operations Team Appreciation Week
for Air & Ocean have been held, with
many fantastic initiatives from the
teams throughout the branches and a
real credit to everyone for celebrating
these legends in true Mainfreight style.
NEW ZEALANDNEW ZEALAND
“A year of two halves” as we head into Autumn/Spring here in New Zealand, we have had
some unexpected snowfalls in the South Island. Owner Driver Rene Niovara-Dave, en route to
Christchurch from Cromwell, had to navigate his way through these tough “spring conditions”.
14 MAINFREIGHT TEAM REVIEW // DECEMBER 2022

Every year, no matter what is going
on in the business, it would not be
possible without the efforts and
commitment of not only our teams
that turn up every day but also the
support of the wider Mainfreight family
at home and our very loyal customers
– thank you and have a wonderful
Christmas and New Year.
A few thoughts:
•
Lead by example, in everything
you do – people are always
observing what you do, how you
look, and how you communicate.
•
Focus on the most basic things
in the business first, and get this
right every day; with consistency
and great habits, everything
after this will take care of itself.
•
Make sure you and your team
read your Stat Packs, don’t use
them as a doorstop! If your
branch is off in a few areas,
hatch a plan to get things back
on track to improve your
business.
•
Always have your P & L on your
desk, ensure you and your team
understand the inputs and
outputs and make immediate
adjustments where necessary.
•
Keep growing your customer
base, and never ever allow your
branch to go stagnant.
Welcoming and delighting new
customers to the business is
what we are all about.
•
CLEAN AND TIDY – the best
branches live and breathe this;
it all starts here every day!
New Zealand Forwarding - Nic Kay
A
nother 12 months have flown
by, and another Christmas
season approaches. It’s nice to
pause, take a breather, and reflect on
another action-packed year in our
Transport business in New Zealand.
We continued to intensify our network
in New Zealand, increasing our
footprint to 50 Transport branches
across New Zealand, from Kaitaia to
Invercargill. Our transport servicing
offer is so diverse across many
services and brands: Mainfreight Port
Operations, Metro, Mainfreight
2Home, FTL, Chemcouriers,
Daily Freight, Owens, Tankers, Mobile,
Agriculture, and Chilled providing a
variety of solutions for our customers
across many industries sectors.
As we keep expanding our network
and business, we must “think and
work smarter across our network” to
maximise our service offerings,
brands, and the network to provide our
customers with the best service
experience. Committing to our proven
depot systems and “looking after your
mate“ by quality loading,
communication, and managing the
freight flows will provide our
customers with the best service and
customer experience.
Our two most recent branches,
Whakatane and Hobsonville, put us
closer to our customers, offering a
faster service with direct loading
reducing the amount of “touch points”
when moving freight for our
customers in the respective areas.
The Auckland reset is underway on
the back of the West Auckland
(Hobsonville) Branch opening,
providing relief to the Auckland
branches and being on the doorstep
of an ever-growing North/West
Thomas Curtis, Branch Manager Mainfreight Transport Hobsonville unveiling “the rock”
at the recent branch opening
The recently assembled Hobsonville team celebrating the opening of their new branch.
MAINFREIGHT TEAM REVIEW // DECEMBER 2022 15

population growth trajectory. We are
excited about the launch of this
branch in our largest freight market in
New Zealand.
With our ever-expanding network
development creates career
opportunities for the leaders and team
development. Ensure you take the
opportunity to challenge yourself in
2023, expanding your knowledge,
skillset, and leadership aspirations.
Reach out to your Branch Managers,
so we can help with a career pathway
and stimulate your learning and
growth in this fantastic business.
The ongoing development and
implementation of technology to
complement our operations, transport
teams and drivers will be key. We
continue to explore and seek
efficiency gains and lift quality with
our operations, facilities, and transport
fleet through our world-class
technology tools.
The Driver Appreciation Week was
held again this year to acknowledge
our fantastic group of Owner Drivers
across the business. The
professionalism, pride and service you
deliver daily for our business and
customers are greatly appreciated.
The growth of our Warehouse and Air
& Ocean divisions cannot be ignored;
with the flow-through levels of growth
for the domestic branch and drivers
throughout the network noticeable
and appreciated, we wish you all a
well-earned break. To our wider
Mainfreight whanau, thank you for
your commitment, passion and energy
you bring every day to ensure our
service and customer experience are
delivered!
Team, thank you for making a difference and the support that you and your families provide.
Wishing everyone a great Christmas and New Year with family. - Nic
Mainfreight Whakatane Branch Opening
Mainfreight Whakatane had its official branch opening on
6 July 2022.
Expanding into the Eastern Bay of Plenty, our new facility in
Whakatane adds to New Zealand’s growing network. It gives
an opportunity for customers in this region to expand the local
supply chain on a national and global scale.
Located at 77A Mill Road, Whakatane, the 1500m
2
facility has
been built by a local development and is now open for business!
L-R: Phil Koopu, Nathan Thompson, Cambridge Moore, Mary Kilgarriff, Mikaela Walker-Harris,
Kayne Newman, Richard Birkhead and Gary Dunseath
L-R: Nic Kay, Carl George and Kayne Newman
Things to think
about:
1. Quality in everything we do!
2. Customer Experience – go the
extra mile to delight our
customers with consistency
and good “old fashioned”
customer service!
3. Network Harmony – Protect
and look after your mates with
load and deliver quality.
4. Sales – New business –
everyone is a salesperson.
Ask our customers “how can
we help?”
5. Our image is everything –
protect it by ensuring our
buildings, fleet, and team look
the best! “The standards you
walk past are the standards
you set.”
16 MAINFREIGHT TEAM REVIEW // DECEMBER 2022

Claims Performance
Outward Consignments Per ClaimInwards Consignments Per Claim
Branch
To Sep
2022
To Mar
2022
To Sep
2021Branch
To Sep
2022
To Mar
2022
To Sep
2021
Metro Auckland 11,163 9,976 12,736 Masterton 9,075 4,331 9,456
Metro Christchurch 5,410 87,287 40,870 Whakatane 7,086 0 0
Whakatane 3,330 0 0 Metro Auckland 4,721 4,661 5,191
Chem Auckland 2,178 1,524 1,375 Metro Christchurch 4,016 2,181 3,406
Levin 1,847 2,235 2,142 Oamaru 3,901 16,527 0
Gisborne 1,697 832 775 2Home Auckland 3,457 2,856 2,852
Oamaru 1,596 3,352 7,776 Chem Auckland 3,336 3,181 4,075
2Home Auckland 1,335 1,122 1,139 Ashburton 3,004 2,773 4,475
Ashburton 1,249 505 2,763 Christchurch 2,772 2,403 2,707
2Home Christchurch 1,240 1,663 1,554 Levin 2,735 2,243 3,936
Gore 1,078 1,476 2,972 Seaview 2,323 2,534 2,348
Cromwell 1,069 533 527 Gore 2,103 1,512 1,224
Rotorua 1,064 857 773 Cromwell 2,044 1,219 1,415
New Plymouth 1,022 958 789 Timaru 2,006 2,220 3,430
Hastings 968 1,235 972 Whanganui 1,886 2,953 3,455
Dunedin 963 869 1,124 Rotorua 1,673 1,274 1,161
Seaview 909 2,766 6,782 Tauranga 1,609 1,968 2,291
Palmerston North 874 710 865 New Plymouth 1,566 2,089 1,664
Masterton 801 1,544 1,294 Hastings 1,503 1,631 1,830
Greymouth 796 845 1,434 Dunedin 1,501 1,146 1,029
Wellington 780 514 407 Taupo 1,458 1,119 1,522
Mobile Auckland 768 1,394 0 Wellington 1,403 1,089 1,034
Napier 721 587 614 Invercargill 1,226 937 858
Tauranga 710 789 949 Total Company 1,200 1,182 1,288
Hamilton 705 901 967 Owens Auckland 1,193 1,204 1,333
Invercargill 645 717 778 Owens Christchurch 1,187 1,084 1,066
Christchurch 639 516 502 Napier 1,149 678 603
Total Company 636 584 569 DF Auckland 1,110 975 971
Owens Christchurch 608 392 410 Greymouth 1,092 761 828
Auckland 603 531 555 Hamilton 944 1,629 2,210
Timaru 592 505 759 Kaitaia 934
1,577 1,581
Whangarei 584 689 732 Auckland 932 785 999
Blenheim 557 668 660 Blenheim 906 897 1,010
Whanganui 537 906 1,330 Whangarei 906 907 1,006
DF Christchurch 490 498 542 Gisborne 813 640 1,693
Thames 461 1,657 3,086 2Home Christchurch 757 1,555 1,264
Nelson 403 422 370 Thames 734 1,364 1,737
Kaitaia 389 215 220 Palmerston North 716 938 1,051
2Home Wellington 385 293 221 DF Christchurch 707 641 786
Owens Auckland 375 318 292 Nelson 398 468 514
DF Auckland 343 350 328 2Home Wellington 391 525 426
Taupo 222 365 549 Mobile Auckland 386 49 0
Neilson Street 121 234 216 Neilson Street 133 32 208
FTL North Island 5 2 0 2Home Hastings0 9,959 4,380
2Home Hastings0 0 0 FTL North Island0 22 0
FTL Palmerston North0 0 0 FTL Palmerston North0 17,163 0
FTL South Island0 21,670 0 FTL South Island0 685 0
If your branch is below the Total Company number, then you are below average.
Make sure you and your team members work hard this year to be above this line.
MAINFREIGHT TEAM REVIEW // DECEMBER 2022 17

Mainfreight Kaitaia Branch Blessing
Mainfreight Kaitaia officially unveiled
this amazing sculpture commissioned
by a local Mori artist, BJ Natanahire,
and sculptor, Peter Brammer, at the
recent blessing ceremony held in
August. This piece of art is the
centrepiece of the new extension to
the depot.
Written by BJ Natanhirea, this is the
story behind the sculpture.
The ornate designs of Aupara from
traditional waka aua symbolised
status. They represented narratives of
creation, leadership and places. The
ataupara also had a practical function
much like that of the keel on a yacht,
a function of balance and stability.
In this stylised taupara design, the
traditional elements are
complemented with contemporary
sculptured forms. The three spirals
that occupy the top of this taupara
represent the three baskets of
knowledge received from the
heavenlies. The main two curved
lines that come from the mouth of
the manaia represent earth and sky,
an area in which we seek to wisely
apply those baskets of knowledge.
The humanistic sculpted form
represents the leader of the vessel,
which in this case is Mainfreight.
Finally, there are five chevron shapes
that sit about the head of the
sculptured human form, representing
the five Iwi of Te Hiku o Te Ika.
Mainfreight Ashburton
Build Update
Ashburton’s new 2,600m
2
warehouse
and freight depot is purpose-built for
our customers in Ashburton and Mid
Canterbury. Providing network
intensification is key for Mainfreight,
placing us closer to customers and
reducing our reliance on congested
arterial routes. Mainfreight Ashburton
is expected to be completed in the
middle of December, with the team
going live on the site before
Christmas.
Mainfreight Whangarei Build Update
Along with Ashburton, Mainfreight
Whangarei’s office rebuild is due for
completion at the end of November.
This two-storey, 380m
2
office will be
home to our Transport and Air and
Ocean team. Along with a full
commercial kitchen, amenities, and a
sun deck for our Northland team to
enjoy. Like Ashburton, this site has
recycled roof water for non-potable
water, three-stage oil and grit
protector for our truck wash pad, and
EV chargers for our electric vehicles
in a push for a sustainable future.
The sculpture blessing in Kataia
Our new Ashburton depot, due to open in December 2022
Mainfreight Kaitaia beautiful sculpture
18 MAINFREIGHT TEAM REVIEW // DECEMBER 2022

Mainfreight
Auckland Ideas Day
Mainfreight Auckland invited some
very special guests to enjoy a day of
fun and entertainment with our team.
Our annual IDEA Day (Intellectual
Disability Empowerment in Action)
was held on 15 October, with
everyone enjoying truck rides,
American Muscle Cars, and fun
activities.
To top it all off, there were burgers for
lunch, and we ended the day with
delicious Mr Whippy ice cream!
E Truck
We have recently commissioned New Zealand’s first
Battery Electric linehaul vehicle, which runs daily between
Auckland and Hamilton. The XCMG E700 was partially
co-funded by EECA as part of its Low Emission Transport
Fund. The use of battery swapping helps reduce downtime
and allows us to complete multiple trips over a 24-hour
period. We estimate that just two round trips between the
branches daily will produce a saving of about 125 tonnes
of carbon per year.
The first run for the E700 was set in conjunction with our
Mainfreight 2Home brand and pulls a fully loaded hard-side
trailer directly from two of their larger customers.
At 40 tonnes, the E700 has a range of about 130km on a
full battery, and by day the power to recharge the batteries
comes from the 690 solar panels on the roof of our
Hamilton transport depot and an 180kW fast charger.
E-Truck ondockBruce and our first electric linehaul unit
Owens Tankers
Maurice Clarke is one of our legends
here at Owens Tankers. He has been
a part of the team since 1998. He has
had a number of trucks with us since
then, his latest being the 2022
Kenworth T610 SAR. Here it is pulling
our six-axle HPMV 50 Max b-train.
The Tanker is a 38,000-litre six-
compartment and is used for emulsion
loads from Auckland to Wellington.
Maurice Clarke and his shiny new rig!
Checking out the KiwiRail locomotiveOur Special Guests – Duffy & HaroldMainfreight Auckland IDEA Day
MAINFREIGHT TEAM REVIEW // DECEMBER 2022 19

Driver Appreciation Week
One of the many hampers given out by Mainfreight Auckland to one of their drivers during Driver Appreciation Week.
Hauraki Hundee 2022
We entered two Mainfreight teams in the 2022 Hauraki
Hundee, a 100km relay running race. We started the race
at 1.00am on Sunday in Waihi. It was an amazing event to
be a part of. Everyone was exhausted, but we kept energy
levels high and powered through! Our Upper North Island
Team even won the race and set a course record.
This was an outstanding achievement, and incredible
to see how teamwork, dedication and the right attitude
can result in success!
Mainfreight Upper
North Island
Mainfreight Central
North Island
Placed 1st
7 hours and 36 minutes
Placed 3rd
8 hours and 12 minutes
Daily Freight
and Chemcouriers
Ideas Day
This year we had a team come
into the depot on Saturday,
24 October. We put together
goodie bags and food boxes,
which we delivered to twenty-six
homes around Auckland.
Mental Health Awareness Week
Daily Freight, along with Chemcouriers Auckland, promoted Mental Health
Awareness Week. The entire branch wore green ribbons to show their support.
Sidney sent out daily emails to remind the team to reconnect with friends, family
and our team.
We had a coffee van and breakfast organised for our drivers, the Sales Team
hosted a BBQ for the Operations Team, and Liv (me) hosted a Pub Quiz for the
office teams on Friday.
2022 Hauraki Hundee teams at the finish
Wilson Li – the man who runs everywhere
and never says no! That smiling face
says it all – thank you Wilson!
Selfies with our customer
Mainfreight Rotorua held a
Selfie Competition and asked
their customers to tell them why
they appreciated their local
driver and to take a selfie with
their driver.
1
st
3
rd
20 MAINFREIGHT TEAM REVIEW // DECEMBER 2022

Duffy Books in Homes - Role Model
Assembly
Mainfreight Timaru had the pleasure of attending the
Oceanview Heights School Role Model Assembly with
Alistair McIntyre.
Alistair was a former heavy machinery operator who
suffered an injury and then went on to write a popular
children’s book ‘Doug the Digger’. Alistair has visited every
Duffy School in the country, and he has done over 1000
presentations to tamariki talking about writing and the
importance of studying hard at school. Seeing his rapport
with the children and his passion for Duffy books in homes
was fantastic.
L-R: Principal of Oceanview Heights, Nadine Pirake,
Alistair McIntyre and his wife Barbara
New Zealand Warehousing - Mitch Gregor
“It’s not about what you have done; it’s about what you are doing!”
O
ur past provides insights into
the recipe that’s got us here,
but it’s the future that counts.
It helps us to keep growing and allows
us to attract the right people and put
them in the right seats on the
Mainfreight bus.
If you are new to Mainfreight or need
a polite reminder, there are endless
opportunities for our team members
across the globe, to learn who we are,
where we are, what we are about and
why we do the things we do. It’s the
small things at Mainfreight that matter.
The past few years have taught us
some lessons, presented opportunities
and confirmed our belief in investing
in the future. Our global infrastructure
and technology help us to achieve
continued customer growth and new
business opportunities, but it’s our
culture and people that make the
difference.
Our people will challenge what we do;
how we do it, and our people will help
us to be a great business around the
world. Teach others so that our
business will become better.
Over the past 12 months, our team
and customers have had several
challenges thrown at them - thank you
to everyone for helping us get through
it and making this a fun place to work.
For many warehousing customers,
what is coming in currently
supersedes what is going out. This
area presents opportunities for our
team over the next few months as we
finalise new buildings in Hamilton,
Auckland and extensions in
Christchurch.
The focus on sales is capitalising on
heightened enquiry for outsourcing
and growing our pipeline. As we look
ahead to early 2023, this will help
support our new warehouse builds
next year.
Peak season has arrived, and whilst
our team are navigating their way
through a challenging environment,
the focus in the next few months is on
delivering quality service to our
customers and achieving a fair
financial return.
There remains plenty to do across the
business. Our focus continues to be on
managing and balancing our risk, cash
collection, recruitment and retention in
a tough labour market, annual leave
and overhead management whilst
supporting our leaders and team with
the tools to do the job.
Key Topics for The Year Ahead:
•
Delivering on our Peak Season
Plans by branch
•
Recruitment and retention of team
in a tough labour market
•
Ensuring we deliver on our
warehousing property growth
strategy for the next 12, 24, and
36 months - plenty on here!
•
Sales prospects/pipeline – with
new warehouses opening
•
Development and implementation
of our dedicated Warehousing
Sales Team
•
Demurrage and detention risk for
containers – ensuring we have
processes and accountability for our
customers
•
Discussion with all branches to
develop their Five Year Roadmaps -
our approach here has been to work
with our Branch Managers to help
them to think ahead with their
teams. Focus on topics including
Financials, Network/Property,
Operations, Customers, Brands/
Services/Products, Health & Safety
and the Environment.
•
Quality in all that we do –
reviewing our recent audit results
and areas highlighted for
improvement with our team so
we delight our customers.
•
Working through some strategic
reviews and contract extensions
•
Health & Safety - working with the
Training Team to collect and review
revised information and statistics on
near misses and incidents. Our team
have also been reviewing areas of
concern in monthly “Save a Life”
PAT meetings, which have positive
benefits.
•
Working together with Transport and
Air & Ocean to continue to grow our
market share and service offering.
MAINFREIGHT TEAM REVIEW // DECEMBER 2022 21

10 Goals for The Year:
Some simple goals for the year ahead
and key areas of focus include:
1. Achieve profit pledge and agreed
goals in each branch for 2023/24
2. Open more branches and grow the
network
3. Successful implementation of a
New Zealand Warehousing Sales
Team
4. Improve communication – share
more, let those closest to the
customer decide
5. New customer and sales growth to
support new warehouses
6. Improve Quality, and achieve
consistency for our customers
across all branches
7. Focus on recruitment and retention
of people
8. Innovate and introduce new ideas
- use technology for increased
efficiency
9. Ensure we have a long-term
approach to business - win-win
partnerships
10. Revised approach to Service
Level Agreements and risk
management
Thank you to everyone in our Warehousing business for your commitment during the
recent peak season and over the past 12 months. We appreciate all you do and the effort
you make for our customers, business and each other. Have a wonderful Christmas
season with friends and family. - Mitch
Things Happening in Warehousing:
Travel and Ideas
During the past few months, some
senior Branch Managers have visited
branches in Australia and Europe.
Sharing ideas, opportunities and
lessons with our larger-scale
warehouses, viewing operational
set-up and design, and an approach
to customers through technology,
automation and mechanisation.
With the Favona Road Warehouse
facility quickly taking shape and plans
underway for a new Christchurch
Warehouse within the next three
years, Travis Hari and Brynley Riches
were given the opportunity to visit
Mainfreight’s Warehousing sites
based in the Netherlands and Belgium
to understand what differentiates their
operation from New Zealand – the key
focus being on operational flow,
warehouse design, mechanisation,
and team.
Visiting recent additions to the
European operation - Zaltbommel,
a 52,000sqm, 300 team facility;
Meiland, a 28,000sqm, 150 team
facility; and Born, a 26,000sqm,
115 team facility, provided a great
insight into a modern warehouse
environment, in comparison to the
more established Warehouse facilities
at s’Heerenberg and Ostend.
It was extremely valuable being able
to see the warehouse layout, the use
of truck docks for inbound and
Zaltbommel Warehouse
Born WarehouseS’Heerenberg Warehouse
Meiland Warehouse
22 MAINFREIGHT TEAM REVIEW // DECEMBER 2022

outbound, MHE Jiffy fork trucks,
using roller beds for checking,
additional VAS (Value Added
Services), paper-free warehousing,
low double checking rate, speed of
pick path, and pick to light, to name a
few key differences.
Property and Infrastructure
The key to continued growth and
successful warehousing trend is that
our building strategy programme
accelerates. We plan on opening
larger warehouses to gain efficiencies,
introduce strategic aspects of
mechanisation to supplement our
team/labour pressures, and attract
more customers to support our freight
network. “Never thought I would need
a hard hat and gumboots in my car!”
Appreciation Week
Recently we held a series of
Appreciation Weeks across the
Transport, Warehousing and Air &
Ocean teams. Traditionally it has been
a week to appreciate our drivers. This
year, it was important to also
recognise the special people in our
Warehousing and Air & Ocean teams.
It’s good to recognise we are “ONE
TEAM” and appreciate the efforts all
our wonderful teams do every day to
keep the business moving and deliver
exceptional service outcomes to our
customers.
Warehousing 12-Week Fitness Challenge
Following on from the New Zealand
Branch Managers conference
‘Match Fit for 2022’, 34 participants
from Auckland Warehousing
decided it would be an ideal time to
organise a 12-week weight loss
challenge.
The idea was to ensure our teams
were physically and mentally fit
heading into peak season.
With many different body shapes
and sizes, to keep it fair, all
participants completed a body scan.
The measure was overall body
composition change - a combination
of muscle and fat.
The overall winner was Jeremy
Williams (aka Vin Diesel), with
12kgs of fat loss, a 51.9% change
in fat mass from the start, and a
12.9% change in body fat
percentage. Overall % change in
body composition of +55.2 points
(muscle/fat mass). Special mentions
go out to Colin McPherson for the
highest weight loss of 16.1kgs and
Jeremy Chin for the highest
increase in muscle mass of 2.3kgs.
Overall the group had a combined
weight loss of 102.2kgs and a
combined fat loss of 56.7kgs. Most
of the team have continued with the
change in eating and exercising,
and some have seen some real
benefits to their daily living.
After Every Storm, There is a Rainbow
Following a recent thunderstorm and deluge of rain in Christchurch, Taylor Chapman captured these wicked images from
outside Braeburn Drive.
Jeremy Williams, aka Vin Diesel
MAINFREIGHT TEAM REVIEW // DECEMBER 2022 23

Property Updates
Hamilton Warehouse Stage 3
On track to open in early November,
racking is currently being installed
with signage and final changes on the
project. Our team have a strong sales
pipeline with some key customers
lined up and a number looking to
move in early 2023 post-peak season.
Favona Road Warehouse
This new Auckland warehouse is progressing well.
The concrete tilt slab, framing and roofing are starting to
go up - delivery for Stage 1 is expected to be May 2023
and Stage 2, July 2023.
Beach Road – DG Warehouse
The 20,000m
2
major hazardous facility (dangerous goods
warehouse) at Beach Road in Otahuhu is well underway,
with ground consents now submitted. Our Property Team
are working closely to help with building commencing early
2023 to achieve targeted completion in June 2024.
This purpose-built, high-specification facility will provide
growth for a market with limited customer options, growing
customer enquiry and increasing compliance requirements.
Enclosed all-weather canopyNew racking being installed (15,000 pallets)
Recent drone shot of the Favona Road site
Artist Impression of our new Beach Road hazardous facility
Image is Everything
A clean warehouse is safer
and more efficient -
107 Westney Road, Auckland
before and after a good wash.
New Sweepers
Ready to Roll
Paul Freeman, our resident painter at
Mainfreight Auckland, did a great job
painting these Tennant sweeper
machines. The sweepers are ready to
be delivered to the new Hobsonville
Transport Branch and the “under
construction” Favona Road
Warehouse.
AfterBefore
Our new sweeper ready for action
24 MAINFREIGHT TEAM REVIEW // DECEMBER 2022

Biosecurity
No such thing as a free ride – there is
a reason for us to take biosecurity
seriously at Mainfreight, as a recent
container stow-away indicates.
Outward Bound 2022 – Huria Watch
Warehousing leaders Rebecca
Hayward, Rajiv Reddy and Kaleb
Lockyer recently attended Outward
Bound. Here’s what Becs had to say:
Outward Bound was something
I had been excited about and
dreading all at the same time.
I was so grateful for this amazing
opportunity to grow and experience
new things. Also, at the same time,
I was very anxious about the whole
experience. I am not an outdoorsy
person.
All in all, I had an amazing time.
Some of it was wonderful, and some
of it was tough. A lot of it gave me
experiences I will call on in the
future and taught me I am stronger
than I think.
I had a lot of takeaways from this
time, one I can share – you can be
wet for a very long time and not die.
I reckon we spent about 80% of our
time wet – thanks, weather gods!
The team we spent time with are all
fantastic people, and I am so happy
I got to share my time with them all.
I will not forget the bonds formed
and experiences shared for a very
long time.
“I think I hopped on the wrong boat...”
New Warehousing Sales Team
With Rob Croft’s support, this year, we
have embarked on investing in a
dedicated New Zealand Warehousing
Sales Team led by Hamish Woods.
Initially, the goal is to have 10 team
members by early 2023 (including
some younger Sales Cadets) working
in our Warehousing business and
selling our services in conjunction with
Transport and Air & Ocean across the
country, which we are really excited
about. This team will grow as new
warehouses open.
Peak Season Branch
Managers Meeting
We recently held a Peak Season
Meeting for the Warehousing
leadership team. Trudy Burt, our
resident in-house health and fitness
trainer, put the team through their
paces. We are privileged to have Trudy
as part of our Manu Street
Warehousing Team. She runs regular
boot camps and provides valuable
support for health and nutrition across
Mainfreight, New Zealand.
New Zealand Air & Ocean - Paul Riethmaier
A
nother calendar year has
raced past. We started the
year with COVID lockdowns
still on top of our minds, international
sea and air rates approaching record
highs and capacity on airlines and
shipping lines difficult to access. We
end the year with more normalised
shipping schedules, improved access
to capacity, freight rates falling on
many trade lanes in line with what we
expected, and a new set of challenges
ahead for the New Year.
After almost three years of intense
operations team ‘hustle’ for shipping
and airline space over the pandemic
years, the hustle now switches back
to the sales area. We must move to
grow our freight tonnages and find
new business to take advantage of
the opportunity an environment of
increased capacity creates for us.
Our Operations Appreciation week in
November paid a timely tribute to the
ongoing effort of our “space heroes”
who continue to work tirelessly,
thinking outside the square to find
ways to make sure our customers’
freight continues to connect
regardless of capacity challenges.
Thanks again to our Ops teams for
everything you do.
This reset in challenge and focus is
refreshing. The opportunity to travel
freely again and chase down new
business opportunities face-to-face
rather than from behind a screen is
exciting and something we are all
ready for.
Our consistent effort to keep growing
our network and add more
Mainfreight-to-Mainfreight (1MF)
Less-than-Container-Load and
Airfreight consolidation services
Warehousing Leadership team
MAINFREIGHT TEAM REVIEW // DECEMBER 2022 25

between our branches this year
means that we are well positioned to
lead the market back to a Just-In-
Time, rather than a Just-In-Case
Ethos dominated by bulk Full-
Container-Load (FCL) movements
due to space challenges in recent
years. The combined A&O NZ
business now offers over 60 regular
scheduled LCL and Airfreight services
between our branches. By this time
next year, we will be offering over 80
and on track towards our goal of
providing 100 LCL and Airfreight
consolidation services in 2026. As we
add new services, we must remain
focussed on keeping freight volumes.
Lastly, team, thanks again for
everything that you do for us. Without
your skills and dedication to our
business, we would not be in the
strong position we find ourselves in
heading into the New Year. Enjoy the
festive season, and for those taking
time off, enjoy the break and the
opportunity to spend quality time with
family and friends.
Key Focus Areas for 2023:
1. Renewed Sales Focus -
Everyone must help our sales
effort. Volume growth is critical to
us at this time; please do
everything you can to help our
front-line sales team by asking
customers what extra services we
can provide them.
2. Rate Management – We must stay
vigilant to the constantly changing
sea and airfreight rates at this
time. Use our internal rate
intelligence WebEx calls to keep
on top of things and take action to
talk to customers and be the first
to update them. This is especially
important when rates move
downwards.
3. Process Improvement -
Work smarter and not harder.
Use our technology to become
more efficient. Commit fully to our
Client Rates tool and get rates for
every customer uploaded into our
operating system to help speed up
the billing process.
4. 1MF LCL & Airfreight – Build your
own knowledge of the ports we
load to and from every week.
Increased knowledge, together
with an effort to hustle for freight,
will help grow our tonnages.
5. Improved Customer Service –
Put yourself in the shoes of a
customer and challenge yourself to
communicate more, under promise
and over deliver and show
customers that every shipment is
important to us.
6. Data Integrity – Businesses are
thirsty for accurate transit time
information for inventory planning
purposes. Shipment date and
milestone accuracy is now a key
measure of our quality.
Improvements here will make our
Mainchain visibility tool more
effective and help us grow.
Operation Eagle
In August 2022, Operation Eagle was launched. Branch
Managers from around the globe were coordinated with
a plan to see them visit several branches over 2½ weeks.
This was an opportunity to connect with our Mainfreight
family around the world in person, and this was something
that had not been possible while we all worked our way
through the global COVID pandemic.
Shannon Hegan (MFAO Auckland), Amber Woodward
(MFAO Hamilton) and Tony Martin (MFAO Christchurch),
representing the New Zealand Air and Ocean business,
arrived in Amsterdam early on a Sunday morning we had
a great day walking about the city taking in some sites on
what turned out to be the hottest day on record in
Amsterdam, at over 40 degrees Celsius. The next morning,
we all went to Rotterdam, where we met with the European
National team and were taken on guided tours of a number
of the warehouses in s’Heerenberg. From there, we all
went our own separate ways, with Shannon visiting London,
Chicago and Los Angeles, Amber travelling to Brussels,
Milan, New York and Phoenix and Tony to Hamburg,
Manchester, San Diego, and Portland.
Visiting these branches was a fantastic opportunity to meet
with the teams to better understand the specific areas of
strategic focus for their branch and to discuss how we
could support that from New Zealand. The opportunity was
taken to visit customers and suppliers in each region.
On the last day of the trip, all Branch Managers travelling
met in Los Angeles to discuss operational procedures
needed to ensure efficiency across the global 1MF
program. This program focuses on LCL consolidations
directly between Mainfreight branches around the world.
L-R: Tony Martin, Shannon Hegan, Amber Woodward
L-R: Stijn Vligen, Elaine Wong, Amber Woodward, Kitt Taylor
26 MAINFREIGHT TEAM REVIEW // DECEMBER 2022

Modular Housing Project
Mainfreight Air & Ocean Wellington
were recently given the chance to
charter a logging vessel, ex.
Changshu, China, to Auckland to
import 105 modular housing units for
housing projects around New Zealand.
As the modules were over-
dimensional, there were many
challenges involved for the Team.
We spent countless hours in meetings
planning the movement, which
involved working with the Ports,
Trucking, Maritime Pilots, and Cranes
and dealing with Government
agencies for exemptions to move the
houses on New Zealand roads.
This project could also not of
happened without the help of the
Mainfreight Shanghai Team for their
logistical support in China.
This was a great challenge; everyone
stepped up and made it a success.
Everyone involved should be very
proud of themselves.
L-R: Oliva Clark & Jordan Cox washing the team’s cars
The Whangarei Transport team shouted lunch for the A&O team,
who hosted two A&O training sessions with them as an introduction
to Air & Ocean to explain what we do
The Air & Ocean team out and about on a site tour to Northport
L-R: Chris Carmichael, Jamie Williams, Katrina Nathan, Jade O’Connor
Mainfreight Man and the Brooklyn Dogs Team
The CaroTrans team were surprised by the
Auckland Metro and Owens team, who shouted
them gourmet hotdogs for lunch
Modules ready to set sail from ChinaModules on the port in China
Appreciation Week
MFAO Hamilton team showing their appreciation
to MF Warehousing Team Hamilton
L-R: Travis Hari and Amber Woodward
MAINFREIGHT TEAM REVIEW // DECEMBER 2022 27

EUROPEEUROPE
Mainfreight Europe – Ben Fitts
I
t is our pleasure to share with you
some of the exciting and interesting
happenings from around our 10
European countries. There is plenty of
energy, hard work, and fun amongst
our Mainfreight family in Europe, and
it is heartening to see so many of our
teams also making time to help out in
their local communities.
Your immense efforts are helping
produce much improved results, in
turn driving further network
intensification. Four new branches will
open this year in Verona, Madrid,
Munich, and Waddinxveen (you might
have to look that one up!).
Three of these are in relatively new
countries to us, and we are so proud
of the ‘original’ branch teams for the
growth they have achieved to enable
the next branch to launch. We look
forward to doing this many more times
in each of the countries we have a
presence.
Our network development plans for
the next three years are ambitious as
we further intensify with new
branches, and replace some of our
large, older branches in the
Netherlands, Belgium, and France.
Energy efficiency and environmental
sustainability are front of our mind as
we set about designing and
constructing these.
Without quality none of the above is
possible. These are challenging times,
but our reputation is built on providing
consistent quality. Our customers rely
on us for this as they fight for every
precious sale themselves. At a time of
uncertainty in Europe, it is hard to
predict what the next few months may
bring, and staying on top of
operational processes in every branch
is critical. Measure performance
honestly using the tools available, to
find ways to improve. If you were in
your customer’s shoes, would you
recommend Mainfreight?
We have a target to earn at least 50%
of our profit from outside the
Netherlands by 2025 (while
continuing to grow the Netherlands of
course). Regional growth is key and
we still have much to achieve in many
of our smaller and newer branches.
Keep the sales intensity up team -
be bold, be cheeky, and be creative.
Team, thank you so much for your
energy, commitment, and hard work,
you are making wonderful progress
and we are so very grateful.
Well done, keep it going!
Wishing you and your family good health, happy experiences, plenty of learning,
and every success in 2023!
Air & Ocean Europe - Brad Russell
A
s we reflect on the past 6
months, we can be proud of
the continued improvements in
our Air & Ocean business. We have
made further progress in our financial
results, quality, and team member
development. Thank you to everyone
within (and to those supporting) our
14 branches for your hard work and
commitment to realize this growth. We
will soon be 17 branches strong with
Munich, Madrid, and Verona currently
setting up operations. We are excited
about this network development, as
we are a stronger business when
closer to our customers.
We have also been able to get closer
to our global Mainfreight teams with
international travel becoming (slightly)
easier. We had some of our ocean
freight Branch Managers together in
August, in Europe and the Americas,
to further develop our LCL product
and customer opportunities. Our TLS
and Outward Bound leadership
training were also back during the
summer. This time together energized
our teams, and the training remains an
important part of our succession
planning.
Alongside our external training, our
Mainfreight Air & Ocean inductions
have been a highlight for many of our
newer team members. Not only are
our teams strengthening relationships
between our European branches
during these days together, but we are
learning what drives our quality and
why our Mainfreight culture really
differentiates us from our competitors.
Our quality is also measured internally
with our branch audits, and it is
pleasing to see our results improve
year after year.
The geopolitical and economic
uncertainties across Europe affect
everyone, however we remain focused
on achieving our ambitious year-end
targets. To borrow a sporting phrase,
we should ‘control the controllable’,
and for our European teams, as with
all our regions, this includes growing
our freight volumes with new and
existing customers.
28 MAINFREIGHT TEAM REVIEW // DECEMBER 2022

Areas of Focus
•
Sustainability – share with our
customers what we are doing to
lessen our environmental impact,
and how we can help them measure
their carbon footprint.
•
Team well-being – eat and sleep
well, and find an exercise to enjoy.
Check in with teammates even if it
is just to ask how they are.
•
Sales activity – prioritize getting in
front of customers. Discussions are
more meaningful when sitting
together.
•
Service quality – understand what
individual customer’s value in their
partnership with us and how they
perceive quality. This can often differ
and should not be assumed.
•
Air and LCL consolidations – we
have a target for every branch to
have import and export
consolidations. Challenge our teams
to start the next one.
Thank you, stay safe, and enjoy the festive season!
Joint Induction Air & Ocean, Warehousing and Transport
We are glad to share with you that this
year we organized three Air and
Ocean inductions together with the
Warehouse and Transport induction
teams!
The Air and Ocean induction is a three
day course where we spend one day
in ‘s- Heerenberg with the
Warehouse and Transport induction
team. Together we walk through our
warehouses, we eat lunch in the
canteen and we spend the afternoon
in our training centre where we
engage with leaders from the
Transport and Air and Ocean teams.
We finish the day with a pitching
exercise where groups are mixed and
each team member shares their
knowledge and experience with the
group. This allows our teams in the
different business units to get to know
each other better and have a better
understanding of what we do in each
of our divisions. We can’t wait to
continue to do this next year since
we have many more team members
to induct!
Relocation Russia Team – the Story of Konstantin
2022 hasn’t ended yet, but we can
already say that it has been very
challenging and full of various events
worldwide. Unfortunately, one of these
events is the war between Russia and
Ukraine, which had a very significant
impact on our family. My wife Natalia
and I decided to leave Russia and
move to the Netherlands, Rotterdam.
Oksana and Evgeny from our Russian
team moved together with their family
to the Netherlands as well. We are all
very grateful to the Mainfreight
Rotterdam Ocean and National teams
for all the help and support that they
have provided us with throughout our
journey.
The Training & Development team
made an application to the local
immigration authorities, which was
confirmed faster than I packed my
suitcase – so exciting!
Speaking of suitcases, we brought
with us our three cats which we
had rescued from the street: Mario,
L-R: Kamil Gregier; Eliezel Medina Reyes; Gabriele Yocyte; Araya Jongpanich; Miguel Franco; Monika Sobczynska; Youri Bal; Serin Quandil;
Thom Dijkslag; Mihai Udrea Catai; Adam Romejko; Simone Bartilomo; Pablo David Rodriguez Taltavull, Rianne Meersma, Neslihan Bekdemir;
Amy Mulder; Alessandra Divina; Katie Bould; Nicola White; Francini Rosa Dandolini; Nicol Martinez
MAINFREIGHT TEAM REVIEW // DECEMBER 2022 29

Serving our community - a barbeque to homeless members
You could feel the imminent change of season in the air as
our Air Freight Amsterdam Team arrived in Amersfoort city
at 7 am on a chilly late-summer morning.
One of our customers in the medical industry politely
declined our offer to put on a BBQ for their logistics team,
and instead suggested we could host one for homeless
members in their local community. This customer puts
significant value on contributing to the community, hence
they have a close and active relationship with their town
hall.
Two birds, one stone! As you all know, Mainfreight takes
immense pride in the care and support we show to the
community and the environment.
A slight miscommunication between the customer and the
town hall meant that we were unable to manoeuvre our
Mainfreight BBQ trailer into the enclosed courtyard at the
site as they thought we were bringing BBQs on a trailer.
Not a problem. In true Ready, Fire, Aim fashion, we dusted
off the rusted coal BBQ in the corner of the courtyard, as
we rushed down to the local supermarket to grab the last
of the summer’s BBQ coals from the shelves.
We soon had the coals hot, and by 10 am the first of the
homeless people were arriving for their breakfast. Serving
up warm food and cool drinks, we were again reminded of
just how fortunate most of us are. Here was a group of
people going through various hardships but continuing to
fight adversity. It was extremely satisfying to watch our
“customers” tuck into their morning breakfast and see their
smiles. Most of all being able to help them forget the hard
day-to-day reality for a moment.
A very fulfilling morning, and another successful
Mainfreight barbeque!
Jaqueline, and Blanca. They were very
afraid to travel but behaved very well,
and now they are very happy to live in
the Netherlands – so are we!
As you may know, there are no direct
flights between Russia and the EU
anymore, but there is nothing
impossible for Mainfreight. It took us
almost 24 hours to travel by bus to
Estonia and take a flight from there
to Amsterdam where we immediately
received a very warm welcome from
the Mainfreight team.
Rotterdam is a marvellous city, it has
a vigorous nightlife and a unique
architecture. It provides, along with
neighbouring cities, a wide range of
various attractions, so you are never
bored here. In order to feel the local
vibe more, we are already learning the
Dutch language, although we have a
long way to go. Currently, my wife is
looking for a job. I quickly became a
part of a dynamic, cheerful, and
energetic Mainfreight Rotterdam
Ocean team, and I’m proud to
contribute to achieving those
ambitious goals that this branch has
set. I hope to stay here at least for one
hundred years.
L-R: Konstantin Gichin, Oksana Kalashnikova and Evgeny Gvozdev
Jeroen Geerdink serving the homeless members
30 MAINFREIGHT TEAM REVIEW // DECEMBER 2022

Outward Bound 2022 –
Stijn Vliegen
Mainfreighters who have been to
Outward Bound generally agree that
‘’what happens at Outward Bound,
stays at Outward Bound’’ so that the
people who are yet to go can enjoy
their own experience. However, there
is plenty to talk about when it comes
to my own experience.
Together with Marshella Oosterbeek
and Adam Romejko representing
Europe, I was fortunate enough to be
part of the first international
Mainfreight Outward Bound group
after 2 years of Covid lockdown.
Together with team members from
other Mainfreight regions, we had a
group of 14 people who all traveled to
the South Island of New Zealand to
be cut off from daily life for 8 days.
The nature of the place is inspiring,
with bright sunrises, orange sunsets,
and a sky full of stars at night. During
the day, the color of the sea in
combination with the rocks and the
hills is simply astonishing.
It’s confronting to notice how clear the
mind gets after a few days of early
mornings, daily exercise, cold showers,
and no phone or email distractions.
Being in a bubble with people you
barely know forces you to be honest
with yourself and others. The group
bond becomes stronger after every
activity and every dinner. Knowing
everybody is there to be the best
version of themselves made everybody
cheer for one another while laughing
about our own stupidities at the same
time. It resulted in a unique week full
of various activities and emotions,
creating many friendships along the
way.
Outward Bound is a great experience
to enjoy and develop yourself further
as a person, both professionally and
personally. I think everybody should
try to chase an opportunity like this.
Warehousing Europe - Liane Philipsen
T
he first months of this financial
year passed in the blink of an
eye. Customer activity has been
very high. Our existing warehouses
are filling up quite nicely and our
customers have high expectations
regarding their sales. This perfect
storm requires a lot of creativity from
us as a team. It is finding the right
balance between the availability of
space and the response of the team.
And let’s not forget to inform our
customers about this exciting journey.
In between the hard work, many of our
Warehousing branches have been
able to organize their yearly family day.
It is so important to have fun together
and show your family what we are all
about at Mainfreight.
While dealing with today’s challenges
we are making sure that our eyes are
on the horizon. We have a bright
future ahead and need to prepare
ourselves. Having our focus areas
defined is important.
Team, as usual, we never have a dull moment!
Thank you for all your efforts and enjoy your Christmas
holidays. Wishing you a joyful and healthy 2023!
Focus area for us as
a Warehousing team:
•
Delight the customer:
Extending our Warehousing
network. Romania, Belgium, and
the Netherlands are on the map!
•
Feed the network:
Work closely together with our
brothers and sisters from
Transport
•
It’s all about team:
Support our talent scouts so our
team can grow in quantity and
quality to keep up with our
growth ambitions
Sustainability is another topic that
requires our creativity. Do not
underestimate the impact that we
as a team can have on the
environment. For instance, discuss
in your PAT meetings what
improvements we can think of in
regards to packaging. There are
so many environmentally friendly
alternatives and customers love it
when we challenge them.
MAINFREIGHT TEAM REVIEW // DECEMBER 2022 31

Just in time, new blue equipment
In December 2021 we gained a new
customer for our DG warehouse
- Deborah in ‘s-Heerenberg. As the
go-live was only on October 1st, it
seemed there was plenty of time to
get everything arranged. With quite
some activity in this new operation,
our fleet had to be extended, with pick
and load/unload electric pallet trucks
and additional narrow-aisle trucks.
However, with delivery times being
challenging lately, the tension was
rising when the go-live approached
and the equipment was still not in the
warehouse.
Luckily, the day before the first
inbounds from the new customer
arrived, all the equipment came in
(in beautiful Mainfreight Blue)
and we could unload all the pallets.
Let the real work begin,
Team Deborah is ready for it!
Hans-Peter Bisseling on the brand new blue equipment
Jules Branswyck showing his warehouse to young potentials from a local school.
Warehousing Evergem
Team educating and
inspiring young minds
Giving back to our local communities
is one of the things that makes our
way of doing things unique. The
warehousing team in Evergem did not
hesitate when a local school reached
out to see if they could visit our
warehouse. These 18-year-olds had
been studying the theory behind
logistics all year long and were very
eager and curious to see these
principles in action.
The school had little or no budget to
spend on a field trip and said they
would be very happy with just a short
tour. The Evergem team saw this as
an opportunity to make an impact and
really inspire these young individuals
to pursue a career in logistics. In no
time at all, our team put together an
all-day program.
Firstly, the students were welcomed
and then they received a full
warehouse tour, guided by several of
our team members. This was followed
by a classic Mainfreight family-style
lunch after which they could put their
skills to the test and engage in some
real-life warehouse exercises that our
team had put together. They picked
orders, labelled boxes, and filled in the
shipping documents.
The enthusiasm and energy of these
students were the biggest “thank you”
we could ask for. Education is a great
equalizer, no matter your background
you deserve equal opportunities.
32 MAINFREIGHT TEAM REVIEW // DECEMBER 2022

Collaboration Mainfreight and MVVA
Long gone are the days when the worlds of football and
logistics were just for men. For this reason, Mainfreight
started sponsoring MVVA: a professional talent academy
for girls, with high levels of training and competition based
on continuous improvement.
We felt an instant connection. Both the Mainfreight team
and MVVA share core values and are energetic,
determined, hardworking, and dynamic. An “anything is
possible” attitude links us both. We’re at the top together!
In the collaboration with MVVA, we can focus on local
recruitment, sharing information and newsletters, and
promoting the welcoming women into the supply chain.
The girls of MVVA were also present at the Family Day
at ‘s-Heerenberg, showing their skills and competing with
the visitors in small football games. Vincent Schilp was
presented with an official football tenue bearing the
Mainfreight logo.
Vincent Schilp together with the girls of MVVA proudly presents
the official soccer tenue.
10,000sqm Warehousing extension for Ploiesti
In Ploiesti, we’re working at full
capacity. Our customers’ demands
keep increasing at an extremely high
rate. This is why we are excited to
announce that the construction of our
10,000sqm has begun. It is going to
be an A+ class warehouse and
includes the installation of a huge
number of solar panels.
We have around 20,000sqm
warehouse space at present, fully
occupied and we are already using a
couple of external warehouses, as a
temporary solution. However, with the
demands of our current customers we
should be able to fill around 75 - 80%
of the future 10,000sqm so the
temporary solution may need to stay
for a while.
The construction of the new cells of
5,000sqm each started in August and
we are estimating the first pallet
moving in to this brand-new
warehouse by 1 June 2023
Europe Transport / Trucks & Drivers - Frans Zuidgeest
O
ur attitude towards moving
freight is what makes the
difference in the market in
which we operate. Thank you for
ensuring that the freight keeps moving
despite capacity challenges. Our team
in Ukraine is safe and providing
services to our customers again.
The expansion of our European
network is an ongoing activity. New
linehauls are added to the network at
a constant pace. We are also moving
to larger facilities in Poland in Poznan
and Katowice. Soon we will open a
new branch in Waddinxveen,
The Netherlands.
With our ambitious road map, we
continue to need people that find their
passion in moving freight. A nice
example of this passion you can find
in the article about moving school
classrooms. This year we also had the
opportunity to organise a driver’s day
to celebrate the ‘Drivers of the Years’,
catching up from the previous years
when we were not able to meet due to
Covid restrictions.
In this newsletter we also present to
you our latest electric truck, enabling
zero-emission pick-up and delivery in
the Netherlands. Another step forward
in reducing our carbon footprint. As an
intermediate step in footprint
reduction, we also offer the usage of
renewable fuel in our network.
Another calendar year has gone by
and it is time to acknowledge all your
hard work and dedication to serving
our customers. It is greatly
appreciated. We continue our exciting
journey together as a team with our
customers.
I wish you Happy Holidays, enjoy the time together with your family and friends!
MAINFREIGHT TEAM REVIEW // DECEMBER 2022 33

Drivers of the year
Every year, Mainfreight celebrates Drivers of the Year Day.
On this special day, we bring attention to our drivers and
put them in the spotlight. Due to Covid, we unfortunately
could not celebrate this event over the two years. This left
us with no option other than celebrating it twice as much
this year. We didn’t just celebrate one driver, but honoured
three instead AND all drivers happened to be female!
We congratulate Regina Riggeling (2020), Jamie van Andel
(2021), and Marieke Vredegoor (2022) for being our
Drivers of the year.
As a surprise, a pink limo picked them up in the morning
and drove to ‘s-Heerenberg where every driver waited for
them to enter the premises.
At Mainfreight, we are glad to see that more and more
female drivers are joining our team. At our branches in
‘s-Heerenberg, we have 210 drivers, 11% of which are
women. This means that we employ 23 female drivers as
of today.
Again congratulations Regina, Jamie, and Marieke
keep up the good work!
Children learn more when learning is fun ...
Learning is not limited to schools.
However, schools and classrooms are
essential for learning.
In July this year, it appeared that a
local school was in urgent need of two
classrooms. The school was growing
and all available space was in use.
Due to the summer holidays, the
school would close for six weeks and
would reopen at the end of August.
During this time additional portable
classrooms needed to be installed.
Easy you would think ... However,
there soon appeared to be a transport
capacity problem with the first
possibility of delivery in October. Good
progress, but not that useful with
lessons starting on 22 August.
That was until René Inkenhaag (team
member at Transport ‘s-Heerenberg)
found out. It took just one phone call
to him: “Yes we can do this, give me
the details.” This positive answer
started a chain of events. The terrain
was prepared, the transport was
organised and the site inspected to
ensure transport access. On Thursday
11 August, 7 units (each 7 by 3
meters) were dismantled, lifted,
transported and installed at the new
site. René was coordinating the whole
move from his holiday address. One
week later two classrooms were
completely ready. Just in time for
classes to start.
This is a great example of a can-do
mentality. That ‘yes’ by René started
the chain and ended with an excellent
result. Something that the kids have
thanked René for with special
recognition!
Key attention points
•
Information about shipment
statuses remains key for all
teams. Having this information
available saves our customers
(and us) a lot of time.
•
Pick up the phone and talk face
to face rather than via email and
online meetings.
•
Go out to visit our customers.
•
Ensure you are up to date with
our standards and keep to them.
•
Set small targets, beat them,
and complete actions that
contribute to our overall
performance and image.
•
We should be paid on time for a
job we have done, the same as
we pay others. Invoice on time.
•
The road map of your branch
will tell you what freight we are
looking for.
René Inkenhaag happy to show the thank you gift
the kids made – a “ Number 1 medal”
L-R: Our Drivers of the Year Jamie van Andel (2021),
Marieke Vredegoor (2022), Regina Riggeling (2020)
34 MAINFREIGHT TEAM REVIEW // DECEMBER 2022

We are Superheroes
Our Paris Transport Team created a new internal and
external communication campaign published on social
media and displayed on the branch walls. The goals of this
campaign were to communicate the different career paths
that exist within the company and to attract new talent that
might not yet know the logistics industry and/or
Mainfreight. Together with a young trainee (Anna-Chiara),
we decided to invite our team members to participate in
this campaign rather than use pictures from a marketing
database.
Anna-Chiara worked with the photographer and along
with Clemence, Isabelle, Christian, Melanie, Vincent,
Julie, and Jacky obtained the best possible result and
created the final drawings that turned our special people
into superheroes.
Making this campaign was great fun for the whole team
and it enabled us to get more than 50,000 views on
LinkedIn in a very short period. We also benefit because
these great pictures of our team members are on the
company walls. We are already thinking of the next step:
why not have those pictures on the back of some of our
trucks?
Go Live Mainmove
Romania
Mainmove had its go-live in Poland
in April. Implementation in Romania
was next on the agenda. With all
team members throughout our four
Romanian transport branches
trained over the summer, we had a
successful go-live in the first week
of October! The next phase will be
the roll-out of the new transport
branch in Rotterdam, two branches
in France (Paris and Lyon), and
‘s-Heerenberg (Netherlands).
The superheroes from our Transport Paris Team.
L-R: Clemence Prive, Julie Groell, Isabelle Denon,
Melanie Planquais Perrot, Jacky Rupaire, Vincent Delpech
Behind the scenes
L-R: Bogdan Rascol, Gheorghe Ciobanu, Erik Dalenoord, Sergiu Suciu, Nadya Stroomer
MAINFREIGHT TEAM REVIEW // DECEMBER 2022 35

New Electric Trucks –
100% Electric, 0%
Emissions
The European Transport Days have
taken place, and our newest assets
have been revealed... Zero-emission
transport in 2025: we’re preparing
with two full electric trucks!
In the Dutch National Climate
Agreement, the Dutch government
announced their ambition to introduce
30 to 40 zero-emission zones in the
Netherlands by 2025. Being industry
initiators, we have purchased two
electric trucks in preparedness for
this. One of the two trucks has already
arrived with the second in the pipeline
being built.
These trucks have a range between
150 and 200 kilometers, which
necessitates they be deployed on
fixed routes. One each in the Arnhem
and the Tilburg regions. You will be
able to spot the trucks along these
routes. Driver training will teach them
to win back some of the energy when
driving these trucks.
Currently, there are only nine electric
trucks on the Netherlands' roads,
two of which are ours! As one of
our sayings states so beautifully:
Every accomplishment starts with
the decision to try...
With 32 team members from 7 European branches, Amsterdam, Antwerp, Brussels, Hamburg, Paris-CDG, Rotterdam and Warsaw,
travelled to Rotterdam to participate the Harbour Run 2022. This 10KM run included 27 tough obstacles through the restricted port area.
Everyone successfully managed to reach the finish line.
36 MAINFREIGHT TEAM REVIEW // DECEMBER 2022

ASIAASIA
Mainfreight Asia – Cary Chung
T
eam, we are halfway through
our current financial year.
The unprecedented times we
had with finding space and equipment
a year ago is now filling those spaces
and equipment with freight! It is
interesting to see how “we” change
our habits and interest as the world
re-opens and how those changes
directly influence the demands and
impacts the world’s supply chain today.
Despite any crisis or uncertainties,
we are very determined in this part of
the world for growth! We recently
celebrated the opening of our 10th
Country in Jakarta, Indonesia.
We have also opened an Airfreight
branch inside the Kuala Lumpur
International Airport and Johor branch
between Malaysia and the Singapore
border to cater for our cross-border
growth. In Singapore, we are currently
renovating our Singapore Airfreight
Branch inside the Changi International
Airport. In Thailand, we opened our
Airfreight branch inside the Bangkok
International Airport and our Regional
Sales Branch in Laem Chabang and
Korea; we are also in Pusan!
From a warehousing growth
perspective, we will expand into
Malaysia 65,000 sq. ft, Thailand
46,000 sq. ft, and Singapore 25,000
sq. ft. All these warehouses will be
operated 100% by Mainfreight team
members with our software, MIMS,
managing the inventory. By the end of
the 2022/2023 Financial Year, we will
have up to 300,000 sq. ft of space,
including Hong Kong, Shenzhen and
Shanghai!
Year-to-date, we have 518 strong
Asian team members and growing!
As we continue to grow and build our
service offering, we must remember
our culture and mojo as part of our
global network. Our quality, being
closer to our customers, and building
strong relationships with our service
providers (warehouse partners,
truckers, shipping lines and airlines)
are all equally important to us as we
continue growing.
To conclude, I would like to take this
opportunity to welcome all the new
Mainfreighters across Asia and the
network. We must all move forward as
“One” during the good times and rally
and inspire one another during the
cloudy times!
Happy Holidays and Merry Christmas to all the wonderful team globally
– from the Mainfreight Asia team!
Mainfreight Hong Kong
A Word from the Branch
Manager – Jacky Lam
We are pleased to have the exciting
news that the Hong Kong
Government has lifted the
compulsory quarantine requirement
for inbound persons from overseas
places or Taiwan starting from the
26 September 2022, which means
Hong Kong is beginning to open
again to connect the world. How to
support our business growth is going
to be very tough, and we need to do
our best in the areas we can control to
conquer these difficulties. From our
point of view, unifying all team
members’ together, delivering quality
service to the customer, and working
harder on our jobs are the keys to
overcoming these challenges to keep
our performance!
Branch Celebration &
Team Member’s Service
Achievement
The 1 September 2022 was
Mainfreight and Carotrans Hong Kong’s
24th anniversary. We arranged a lunch
gathering in our Hong Kong office with
food, drink, and cake to celebrate with
all our team members. This is another
milestone and achievement for
Mainfreight Hong Kong, as there are
more to come in the future!
Key Focus for us;
•
Our Mojo
•
Margins
•
KPIs define our quality, always
look for improvements
•
Promoting from within
•
Training and people development
•
Network utilization
•
Engage your Branch Managers
and Sales Manager team in
more sales calls and customer
relationships
•
In-Country sales
-
Imports
-
Cross-selling – Warehousing
and Air & Ocean
-
Consolidations – LCL & Air
-
Sales pipelines
-
New Customer Calls
24th Anniversary Celebration for Mainfreight Hong Kong Branch (3)
L-R: Jouann Lee, Beryl Ng, Ida Cheung, Winnie Tong, Joe Cheng, Jerry Chan, Jacky Lam,
Sherman Yuen, Jasmine Lam, Kurt Kwan
MAINFREIGHT TEAM REVIEW // DECEMBER 2022 37

A Word from Sea Freight Operation Manager -
Sherman Yuen
Our focus for the rest of the
financial year is to continue to
develop our 1MF service. In August,
we started to build our own
Mainfreight LCL consolidated
container ex Taiwan to Hong Kong.
To expand our Air & Ocean network,
we need to continue to focus on
selling our preferred trade lanes and
supporting our Mainfreight branches
ahead of other forwarders.
We must concentrate on the
following areas for the team to keep
moving forward:
1. Regular PAT meetings and use
our PAT meetings as a
communication tool and a tool to
discuss improvements.
2. Meeting and exceeding all
critical KPIs and profit targets
without exception.
3. Remeasure as much of our
freight as possible to ensure we
are getting maximum revenue.
Michelle Yip, appointed as the General Manager
of Warehousing Asia.
Michelle started her journey with
Mainfreight in 2016 as the Hong
Kong Logistics Solution Manager,
developing our Hong Kong
warehousing business. In the following
years, she was involved with our
warehousing operations in Shanghai,
Qingdao, Shenzhen and Ningbo as
Asia Supply Chain Manager. In 2018,
she also took up the development of
our Asia Business Solutions team,
where we connect Air & Ocean
customers who have additional supply
chain requirements for value-added
service. In 2020, Michelle moved to
Singapore to help develop Mainfreight
in Southeast Asia. This allowed her to
learn and experience different parts of
our business in Asia. These seven
years provided Michelle with a solid
understanding of our Air & Ocean
business and Warehousing standards.
We look forward to continuing to
intensify our network by growing our
Warehousing footprint across the ten
countries we are in with stand-alone
Warehousing capabilities.
This appointment is an excellent
example of Mainfreight’s culture of
promoting from within and highlights
our focus on developing the right
people and providing long-term
careers to our team.
With Michelle’s leadership, we are
confident that Mainfreight Asia
Warehousing will see continuous
growth. Congratulations Michelle.
A Word from Airfreight
Sales Manager -
Noel Kong
Our airfreight sales team continue to
improve revenue and gross profit by
diversifying our customer base and
customer retention.
We explore more opportunities in the
pharmaceutical and perishable
verticals, which are our core direction.
By keeping good relationships with
our existing customer base, we were
able to extend our services to new
trade lanes like Yantian to New York,
Hong Kong to Singapore and Taipei.
Our team is always working hard to
secure new customers, widening our
customer base.
Carotrans Hong Kong
A Word from the Branch Manager – Jerry Chan
It is our first time to launch this service directly to Adelaide. Adelaide is not a big
city, with a population of 1.3 million, making it the 5th most populated city in
Australia. Most of Adelaide’s LCL freight moves via Melbourne, an 8-hour drive
away. With import volumes from Asia to Adelaide increasing, this service offers:
1. Fortnightly Sailings
2. 23 days Ocean Transit Time
3. Full visibility, reliable and economical
4. Avoids port congestion and double handling in Melbourne.
Our Sales team in Asia and Australia are pushing very hard for this new service,
and we believe this product will be successful. We aim to make this service
strong enough to be weekly loaded.
Michelle Yip’s promotion to GM Warehousing
38 MAINFREIGHT TEAM REVIEW // DECEMBER 2022

Shenzhen Warehouse
Mainfreight Shenzhen
Introduction | Mainfreight Warehouse
in Shenzhen
Our warehouse is strategically located in the Shenzhen
Yantian Port area. The Yantian Port is a modernized
international deep-water harbour and main South China
container hub port - Yantian International Container
Terminal. Connected to the Yantian Integrated Free Trade
Zone, our Shenzhen warehouse is now completely
operational and ready to support your business.
Mainfreight Qingdao
Qingdao 11th Anniversary & Mainfreight Van
We are so excited to share that we have a Mainfreight van in
Qingdao. It not only promotes our brand in Qingdao but also
celebrates Mainfreight Qingdao’s 11
th
anniversary in July.
Message from the Qindao Team: A long way behind,
and a long way ahead. We look forward to contributing
more to our whole Mainfreight big family. We are proud to
be a Mainfreighter with blue blood!
Join us in congratulating the Qingdao team on their
anniversary.
Qingdao MFI van
Maninfreight Qingdao team
1st L-R: Eva Jiang, Tiger Li, Never Xu,
Sunny Gao, Helena Li
2nd L-R: Cara Wang, Evelyn Wang,
Jacinta Zhao, Suki Han, Vicky Zhao, Miki Yuan,
Rex Gao, Lily Guo,
3RD L-R: Neil Li, Michael Li, Ryan Wang,
Gary Hu
My time with Mainfreight so far –
Never Xu
Hello, everyone! My name is Never Xu. This year I have
been with Mainfreight Qingdao for five years. I oversee
ocean import, FCL export to South America/South Africa,
and our warehouse business.
I joined Mainfreight after graduating from university in
August 2017. This is my first job ever, and I cherish every
moment with the Mainfreight team! My communication and
working abilities have greatly improved over this five-year
journey, and I have grown from a new team member to a
professional customer service.
I appreciate the Qingdao Team and Mainfreight for all the
opportunities they have given me. I like our family culture
and Friday afternoon tea very much
L-R: Neil Li, Vicky Zhao, Never Xu, Rex Gao
MAINFREIGHT TEAM REVIEW // DECEMBER 2022 39

Mainfreight Ningbo
The Team Building Under the
Tense Epidemic Situation – Rain
Shen
Our Ningbo team enjoyed a relaxing
team-building activity with Sea & Sky.
Out in nature, we all felt the broadness
and purity of the blue waves and
breathed the freshness and comfort
from the blue sky. Everyone was filled
with incomparable joy.
During this experience, we assisted
and supported each other and
conveyed happiness to each other.
Looking at new directions and goals,
our tired bodies and feet feel
incredibly relaxed, and everyone is full
of energy and motivation.
This is the culture & charm of the
MAINFREIGHT FAMILY!
Mainfreight Shanghai
Joan Ji’s Mainfreight Journey
Joan took her first step into the
Mainfreight Shanghai Branch in 2002
as a Customer Service Representative.
At the time, we only had a few team
members for all of China. Now we
have over 100 in our Shanghai team
alone. In small branches, opportunities
blink like stars, and everyone pitches
in through their efforts, “an enduring
company is built by many good people,
not a few”. In Mainfreight’s “No job
descriptions” culture, Joan was
involved with Customer Service and
part-time Sales. This is where Joan
was able to cultivate and master her
commercial skillset through daily
communication with customers and by
living and breathing the Mainfreight
ethos of “Profit comes from hard work,
not talk”. After a successful trip to the
US with CaroTrans, in 2005, Joan was
promoted to Sales Manager for
Mainfreight Shanghai, where she was
responsible for looking after the
business development for Northern
China territories.
When the Mainfreight group decided
they wanted to set up CaroTrans in
Asia, Joan was the first to raise her
hand to the challenge and
successfully opened CaroTrans
Shanghai with her optimistic spirit and
passion in March 2009. This role
enabled Joan to quickly learn all
facets of the branch, from setup to the
weekly financials, not just operations.
After a few years working in the
wholesale world, Joan moved back to
Mainfreight to take on the Regional
Product Manager Regional role in the
Asia Regional Support Team. As the
business grew, so did the
opportunities. Joan’s next role was the
New Zealand and Australia Trade
Lane Manager. As the Trade Lane
Manager, Joan used all her knowledge
to enhance efficiency and
communication channels to help the
Asia Region hit a new peak, especially
for North Bound business
development. This is a prime example
of “Avoid mediocrity, maintain
standards and beat them.”
After her time in various commercial
and management roles, Joan was
ready to return to Mainfreight
Shanghai, this time stepping into the
Branch Manager position in 2017.
Today, Mainfreight Shanghai Ocean is
the biggest branch in Asia. Joan is
passionate about building the team
and sharing our special culture with
every team member to achieve
remarkable progress. Her success has
been proven repeatedly, with the
Shanghai Branch winning “Branch of
the year” 4 times. Meanwhile, Joan
pioneered the sales office in Suzhou
and Chongqing, increasing
Mainfreight’s network competitiveness
in their local market. Mainfreight’s
Philosophy is about “Train successors,
so that we may advance”. This special
culture of Mainfreight always
encouraged Joan to build a solid
foundation with a strong focus on the
people, quality and culture. Mainfreight
Shanghai has been committed to
advancing Mainfreight Development
Program to discover new and
emerging talent.
We are so grateful for Joan’s hard
work and passion; she has been a
crucial part of the family for 20 years.
Joan’s story is continuing, with more
to come.
Mainfreight Ningbo Team
L-R: Bruce Xu, Cindy Yang, Joice Xu, Selvin Lou, Vivi Chen, Cloud Chen,
Rain Shan, Sunny Sun, Stella Zhang, Paul Ye, Carl Xu, Bobo Cai, Aimee Wang, Andy Sun
Joan Ji’s 20-year service achievement Mainfreight Shanghai
40 MAINFREIGHT TEAM REVIEW // DECEMBER 2022

Mainfreight Thailand
Opening of our Sales Office in Laem Chabang,
Thailand - Withanya Ceetantivech
We are pleased to announce that the Mainfreight Laem
Chabang sales office officially opened on 9 August 2022.
With the importance of business development and strategic
location for success, Mainfreight Thailand has opened the
Sales Office in Laem Chabang to support our customers’
business. The office is located on the 12th floor of Talay
Thong Tower, the heart of Laem Chabang, with easy
access to the port and shipping lines offices.
A key development in Laem Chabang is the Laem Chabang
Industrial Estate. It is located in an area of 1,406 acres
between the harbour and Sukhumvit Road. It’s in the
General Industrial Zone, Free Zone for the automotive
and electronics industry. Many leading companies are
in the area.
Mainfreight Shanghai BOTY 4 years in a row!
It brings us the time to celebrate our 4th Award of Branch of the Year in
Asia. Thanks to the four years of honour from 2018 to 2021, a smile has
appeared on everyone’s face. These four-year consecutive honours are
inseparable from the hard work of everyone. We gathered to share the
success, the glory, and the effort contributed by every team member to
achieve the moment. Give yourself a hand.
Mainfreight Shanghai Ocean Branch team
Mainfreight Shanghai Ocean Branch hosted the
Asia Learning Session this term.
L-R: Caroline Ding, Joan Ji, Cindy Qi, Wind Zhu
Laem Chabang Office Opening Team
L-R: Ying (Tanyaphat),Lek (Sommai),Tum (Jiradthadit), Mo (Withanya),
Mai (Napaporn), Bew (Sawinee) Ann (Jinatta), Deaw (Chatchawan),
Claire (Thanyaporn), Fon (Siriporn), An (Varita)
Activities During the Lockdown
The lockdown in early April abruptly changed things for the
Shanghai team. The shortage of food and living supplies
also disconcerted the team working from home.
We immediately contacted people on all sides and
confirmed two suppliers that were able to help. In the next
two days, supplies were delivered to every Mainfreight
member. What a warm family.
MAINFREIGHT TEAM REVIEW // DECEMBER 2022 41

New Office – Bangkok
Mainfreight Air
We are pleased to announce that we
officially open our Bangkok Air Office
on 9 Sept 2022.
The cargo terminal at Bangkok airport
has 2 terminal operators. Thai Cargo
(TG: Thai airways) & The BFS cargo
(WFS PG Bangkok flight service) with
full service and modern facilities.
Another pride of Suvarnbhumi Airport
lies in the significant advance of the
Suvarnabhumi Airport Free Zone. The
objective of Free Zone is to promote
the overall picture of logistics in
Thailand, where air cargo is gaining
more prominence. Suvarnabhumi
Airport Free Zone has been a
welcomed addition to Thailand’s
desire to be a major Asian logistics
hub and raise Thailand’s
competitiveness to its global
counterparts.
We are looking forward to supporting
your business in Thailand.
Airport Office Group
L-R: Ying (Jadapa), Mam (Piyanee), Mai (Peeyaporn), Wut (Wuttichai), A-Ngun (Chatlada),
Mo (Withanya), Bas(Sarayuth), Mook (Chomanat), Aom (Jirunya), Meen (Sirawit)
Daniel Plested
L-R: Paul Riethmaier, Daniel Plested
Apple bucket delivery in Japan
Mainfreight Japan
A Word from the Branch Manager – Motoko Murata
Thanks to the support of Paul and Daniel, we delivered the first Apple Bucket to
our customers in Japan. This tradition was unique and eye-catching for the
Japanese. Our customers were surprised and delighted, and it was an excellent
opportunity to show them the spirit of Mainfreight.
Local team members also handed the Apple Bucket to customers who have
believed in us for many years. We are confident that our relationship with our
customers has been strengthened.
42 MAINFREIGHT TEAM REVIEW // DECEMBER 2022

Mainfreight Malaysia
Malaysia Kuala Lumpur
International Airport Office -
Launched on 26 September
2022
We are delighted to announce the
opening of our Malaysia Airport Office,
an additional footprint located in Free
Commercial Zone (FCZ) Airport
Malaysia. Situated within 60km
proximity to Kuala Lumpur City and
Port Klang.
Mainfreight Malaysia obtained their
IATA license in 2020, enabling us to
have direct access to the airlines.
Kuala Lumpur International Airport
(KUL) is poised to become one of the
main distributor gateways within
ASEAN. The presence in KUL airport
allows us to have better visibility and
network coverage. KUL Airport can
handle all ranges of cargo from all
walks of industries – from General
goods, Dangerous Goods to sensitive
products of temperature control and
perishable goods.
Johor Branch –
Southern Malaysia
operating from
3 October 2022
Another new footprint for Mainfreight
Malaysia is the opening of the Johor
Bahru Office, strategically located in
Southern Malaysia.
Johor Bahru has access to two main
seaports, Pasir Gudang & Tanjung
Pelepas Ports which is the vital
gateway for connecting the global
supply chain. Both seaports play an
important role in both transhipments’
cargo and distribution to many
international manufacturers.
Mainfreight Indonesia
Our first branch in Indonesia
is open for business
We are pleased to announce our
first Mainfreight branch in Indonesia.
The Mainfreight Jakarta Air & Ocean
branch officially opened on 1st August.
Mainfreight Jakarta office address:
Gedung Harton Tower Citi Hub, 8th
Floor Suite B, Jalan Artha Gading
Boulevard, Kelapa Gading, Jakarta
Utara 14520, DKI, Indonesia.
Malaysia Kuala Lumpur International Team
L-R: Keong Lee, Thomson Teoh, Grace Chew, Janice Leong, Li Wen, Jean Ying,
Jensce Tan, Penny Lim, Kee Lin, Jacelyn Lee, Jin Ang, Ian Liang, Buwana Baba,
Irene Ng, Ravin Ramanaidu
Mainfreight Jakarta Team
L-R: Charles Sarayar, Ivan Pramono, Rebecca Vuksanovic, Paramita Dharma,
Hendro Penggabean, Glen Sumar
L-R: Vennie Yap, Ian Liang, Buwana Baba, Nadia Sharmila, Keong Lee, Alan Tang,
Penny Lim, Jin Ang, Li Wen, Eong Kam, Thomson Teoh
MAINFREIGHT TEAM REVIEW // DECEMBER 2022 43

Mainfreight Americas - Jason Braid
A
s we come to the end of yet
another year, we are reminded
of just how quickly time goes
by, and as you look back on the last
12 months, we hope you do so with a
sense of achievement and pride at
what has been achieved. It was
always going to be a big ask to
improve on last year’s record results;
thus far, however, we are on track.
Well done, and thank you all.
Whilst pleasing to be able to finish the
year as we are, we are always looking
towards the next 100 years, and this is
no time to relax. Putting in the hard
work now will ensure we hit the ground
running in 2023/24; this comment
could not be more relevant than when
it comes to sales. As a team, we are
responsible for spending more time on
the road, in front of customers and
listening to what we can do better.
After all, we are only as good as the
customer perceives us to be.
For those of you in branches that are
yet to hit their stride, please take a
moment to reflect on what could have
been done differently. If you are
struggling with ideas on how to get
your branch on the right track, please
speak up and ask for help. Numerous
team members throughout our
business are only too willing to lend
an ear and offer support. Make
changes and do something different
going forward.
There is a common theme coming
from our leaders in this newsletter;
culture, quality, supply chain sales,
investment in our people, and
improving and growing our branch
network. These are all things we are
working on and essential to our
continued success. Our focus on this
will not change going forward; we get
these things right, and the results take
care of themselves.
The responsibility of getting our
culture right sits with us all, so please,
if you see something that is not right
or think we can do better, speak up
and act accordingly. We have many
exciting things planned for the year
ahead, but it will only be possible for
us to get it all done if it is owned at
the branch and by our teams.
Delegation and empowerment are
crucial to us being able to move
with pace.
AMERICASAMERICAS
Healthy and delicious, the Seattle team made sushi in honour of wellness
day. Daniel Kinoshita (Kino), Matteo Sironi and Jeffrey Vacharasovan
Tatiana Pineda and Valeria Alarcon participated in
the big outdoor stretches on Wellness Day
How Mainfreight Americas Participated in Global Wellness Day
It’s easy to get caught up in the hustle and bustle of work,
especially in these busy and stressful times.
This past quarter, our teams across the Americas have
been staying active and putting wellness front of mind to
create a more balanced and sustainable work life.
Our teams celebrated Global Wellness Day in many ways,
including guided breathing and meditation, healthy group
lunches, outdoor sports and activities, and a national webinar
series for all Mainfreight Americas team members hosted by
Canadian nutritionist and author Andrea Holwegner.
Starting the day with a healthy smoothie; Gianni Uba,
Christina Saldana and Jorge Velasquez.
Yoga on the Mainfreight blues. Branch Manager, Carla Leslie,
scheduled a local yoga instructor for the team in Salt Lake City.
44 MAINFREIGHT TEAM REVIEW // DECEMBER 2022

Mainfreight Canada Celebrates 10 Years - Caitlin Grice
We’ve been spreading the Mainfreight
Blue in Canada since 2012! A huge
thank you to our customers, partners
and vendors for making the past ten
years so memorable. All four business
units organized a party for the team
and community to say thank you and
enjoy one another’s company. Take a
look at all the attendees enjoying
food, games, prizes and live music.
Team Canada has expansion and
growth in mind, so we can’t wait to
share how much more we have
grown this time next year!
Americas Transport - Shawn Roach
A
very exciting year as we
embrace significant changes
to our market identity, branch
building designs and technologies.
We have embarked upon our official
Carrier status. It’s the last step to
remove us from our forwarding roots,
allowing us to commercially open
doors to our current and future
customers that require transportation
services to the retailers (as we
become preferred carriers).
To be a carrier, we need to look like
one too. We are well down the path
for our new Dallas cross-dock,
88 doors, and 18.5 acres. Additionally,
we are excited to announce land we
have now identified for our next build
that can fit a cross-dock for our
Chicago team and future growth-
proofing opportunities. Well done,
team!
To support our Carrier journey, our
new facilities must drive efficiencies.
We have had an outstanding first half
of the year, where we have embraced
our accountability for revenue, and we
are on target for improved profits.
This is our opportunity to improve our
quality and find growth.
Let’s continue executing and
embracing our non-negotiables, our
culture, and our market differentiator.
Well done to date, and as we say, “we
haven’t even found the surface, let
alone scratched it for the
opportunities that lie ahead”.
Team Toronto – Air, Ocean, Transport and Warehousing.
National Truck Driver
Appreciation Week 2022
National Truck Driver Appreciation Week is an important
time for us to thank all of the professional truck drivers
for their hard work and commitment. We wanted to make
sure we raised the bar for our drivers. Every owner-driver
in the US and Canada received a very special truck driver
appreciation pack as a thank you for everything they do,
including a duffel bag, cooler, tumbler, blanket and towel.
Each Branch Manager personally handed out each
appreciation pack to their drivers. One of our Branch
Managers even reported that their driver got teary-eyed
when he received his bag! He said he hadn’t received
anything like this in all the years he’s worked in the
industry. Our branches hosted their own special events
for the drivers every day of the week, including healthy
lunches, gifts, truck washes and tire blackening, and
team barbecues.
Driver bags were presented to each driver out of
Mainfreight Americas. We truly appreciate the heroes of the road.
James Marquez, Branch Manager of San Francisco,
delivered this to Johan Garcia.
MAINFREIGHT TEAM REVIEW // DECEMBER 2022 45

Chicago -
Greg Lux & Chris Michalak
In our continued efforts to promote
one Mainfreight, on August 13th, the
Mainfreight Group in Chicago got
together for a family picnic. We had
members from Carotrans,
Warehousing, Transport &
International all join in on the day; that
included activities of face painting,
games, a balloon artist and a magic
show along with other games for
children and adults. Fun was had
amongst all while connecting with
colleagues and their families.
Mainfreight Chicago respond to Hurricane Ian.
Mainfreight Chicago Transport has
teamed up with their accounts to
reduce the stress and provide much-
needed relief for the people of Florida
and South Carolina. The team worked
tirelessly with Asmino, who provides
emergency medical equipment and
sterilized water to reduce dehydration
and medical emergencies in the most
impacted areas. Further to this, many
Floridians were without power in
entire cities. We are happy to be a
partner to Amperage Electrical to
deliver many generators to the
numerous American families coping
with the effects of the hurricane.
We ensured adequate supplies and
essentials were delivered to various
locations thanks to flexibility, account
management, and quality customer
service.
Team Dallas at the
customer appreciation BBQ
Dallas Ocean Branch Manager
Adam Renner and the team created
Mainfreight Texas BBQ Sauce.
Now taking orders!
Team Chicago – Summer picnic with family and friends
Branch Barbecues
Dallas - Jay Patel
After much anticipation since our last
BBQ all the way back in 2019 (what a
long three years!), we were finally able
to host our customers, prospects,
team members and trusty stallion
again at our facility in Dallas/
Fort Worth! Over 150 guests joined
our team in September to enjoy some
food, games, and tours of our
immaculate facilities. A true team
effort by the sales teams of Air/
Ocean, Transport, and Warehousing;
we couldn’t have put together this
type of event without all hands on
deck and the support of our Branch
Managers. A special thank you to the
Kitchen team for the hours in
preparation, as the rest of us couldn’t
be trusted to run the grill for too long.
With the success of this event, we
hope to host another when it’s a little
cooler in Texas soon!
46 MAINFREIGHT TEAM REVIEW // DECEMBER 2022

Americas Warehousing - René Van Houtum
O
ur Warehousing division is
growing nicely, and we have
achieved or are going to
achieve a couple of significant
milestones. With the opening of our
Bolingbrook II branch, our second
warehouse in the Chicago area, we
have passed the 2 million sq.ft.
warehouse footprint mark. Our revenue
continues to grow, and we are
confident that we will pass $100
million in revenue for this year; another
nice milestone! Our team continues to
grow rapidly, and recently we have
welcomed our 500th team member in
the division.
It goes without saying that this wouldn’t
be possible without the unbridled
commitment of the team. The passion
and enthusiasm are contagious; thanks
to the team for making this happen.
Whilst this is not new, we are putting
more effort into supply chain sales.
Our network is growing daily, and we
strongly believe that our Warehousing
customers and Mainfreight both benefit
from using our Air, Ocean, and
Transport services. Delivering high
performance every day of the year is
the key to success here. Since the
beginning of this year, we have
measured the number of pallets that
enter or leave our Warehouse and how
many of these are handled by our Air,
Ocean or Transport division. Together
with the teams of other divisions, we
“target” the freight that is not in our
network (yet)!
We are currently looking at expanding
our Warehouse footprint. Only a couple
of years ago, we were proud to open a
Warehouse of 150,000 sq.ft. While we
still are proud of these achievements,
we now believe that these are “small”
Warehouses. The new “benchmark” are
Warehouses of 500,000 sq.ft.
In the previous newsletter, we briefly
spoke about Mainfreight’s two
unshakeable beliefs, which, in
summary, tell us that our quality sets us
apart from our competition and that the
level of quality is determined by how
our customers perceive this. With our
continued growth, we must never
forget that high performance, in
combination with immaculate
presentation, is the basis for
“everything”. We must keep this in
the back of our minds with everything
we do!
This brings us to the areas that we
need to focus on for next year. Never a
dull moment, never time to sit back and
relax, but that is who we are.
1. Our performance. Whilst the vast
majority of our customers are happy
with our performance, there are
areas where we can improve.
We are not perfect, but we should
aim to be! And remember, the
quality is only as good as our
customers perceive it.
2. Our culture is unique; our culture
gives us a competitive advantage!
Let’s make sure we give our culture
enough attention!
3. Our presentation. At all times, our
buildings must be a “showcase”;
both from the outside and inside.
Our standards are high; let us
maintain it at all times!
4. Our network. We have a strong
network; let’s support it.
Let’s make sure we have some fun and enjoy what we have!
We wish you and your family a fantastic Christmas and all the best for 2023.
Growth in Mainfreight
Warehousing LeHigh
Valley
A lot can happen in a year!
What started with four walls and
dock doors has transformed into a
full supply chain warehouse with
twenty-three customers. We started
with a smaller team of three in 2021
and remained tight-knit while
expanding to over twenty team
members.
The LA Warehousing Team beach day!
Back row (behind yellow divider L-R:) Robert Moser, Alejandro Quinones, Bruce Moyer,
Sylvia Arroyo-Pazmino, Bryan Bruch, Eric Stockl, Maxime Menos, Seth Batcha,
Jay Desarden, Karen Desarden
Front row L-R: Eliezer Fernandez, Andres Garcia, Xiomara Rivera, Margaret Dickey,
Kathryn Wojcicki, Stephen Cacnio, Margarita Calderon
MAINFREIGHT TEAM REVIEW // DECEMBER 2022 47

Warehousing Chicago
Mainfreight Warehousing is adding its
2nd branch within the Chicago area,
which will be an exciting 302,000 sq.ft.
The building opened its doors in
January ’22 to quickly begin operating
due to the demand and overcapacity.
Over the last eight months, the team
has done a tremendous job fulfilling
orders while simultaneously setting up
racking and moving new/existing
customers into the new site.
The racking of the branch was
officially completed in August ‘22, and
we will finish wrapping up the final
projects of the shipping/dock offices,
main office, and cantina by January
‘23. Once all is complete, there will be
an official Grand Opening to follow at
the start of 2023 shortly!
Americas Air & Ocean - Nathan Thomas
W
e are growing, and with
growth comes the
opportunity to extend our
family. We are excited at what that
growth brings, and with some big
goals in front of us, there are plenty of
opportunities to further your career.
For Air & Ocean in the Americas, we
have welcomed over 70 new team
members over the last twelve months
across the four countries we operate
in; welcome team!
Our induction program has stepped up
to accommodate, with Regina and
Desiree leading the charge with
almost weekly inductions happening in
Los Angeles. A significant BHAG to
get to all our team members, new and
existing, as we take the opportunity to
deliver our history, culture and, most
importantly, meet team members
outside your branch and touch on
where we are going.
Thanks, Des and Regina.
According to some media outlets, our
environment may have “softened”, but
nonetheless, our roles are no less
critical or challenging. Keeping our
customers fluid with knowledge has
once again proven to be our best
attribute. The “on-shore” challenges
still very much remain, with rail,
drayage, airport wait times, and
capacity all still challenging. We
appreciate the hard work the team is
putting in to keep customers abreast of
information and on top of transit times.
Once again a good time to remind us
of all the things that set us apart and
to continue to do and focus on;
•
Our Inductions, embrace these, give
it everything and hold yourself
accountable to what you have
learned. Be the cultural ambassador
for your branch!
•
Our phones are our best tool in the
toolbox. Too often we do not use
enough, talk to our customers,
teammates around the world, and
vendors.
•
Thank our Customers, we
appreciate them and genuinely
enjoy looking after them. Let them
know!
•
Don’t forget to ask, “what else” –
with our global network and local
network’s intensifying, we should be
asking what else Mainfreight can do
in the total supply chain. Don’t
forget about our team in the other
parts of our business that could be
helping these customers too.
•
Smile - it goes a long way!
(especially when answering the
phone!)
We hope you all enjoyed Thanksgiving,
a special time in North America. It’s
important to spend time with loved
ones, friends and family. Whether it
was Turkey and Football, as is the
case in many homes, or another
tradition, we hope you enjoyed
yourself and had time to reflect and
be thankful for the year that passed.
Thank you to all those extended Mainfreight families that support our team on the home front;
it is so important to us. Happy Holidays to all.
Ragnar Running Challenge
Albany, Newark, Miami, Chicago, Dallas,
San Diego and Los Angeles Branches.
In September, a group of Mainfreighters took
on the Ragnar running challenge through the
hills of Mount Ascutney, Vermont. Two teams,
composed of Air & Ocean and Transport
members, came together from across the
country (Albany, Newark, Miami, Chicago,
Dallas, San Diego and Los Angeles) to
complete the combined 130-mile race in
24 and 27 hours. Both teams shared base
camp where they would discuss current race
details and previous Ragnar event
experiences, dip into Mainfreight talk, and
occasionally sip a post-race beverage.
This was a great opportunity to blend
cross-divisional team bonding with physical
activity and an appreciation of nature!
The Teams included: Michael Benjamin, Andreu Planells, Nathan Thomas, Travis West,
Sean Dingman, James Blok, Bryce Hicks, Krhystof Sutherland, Will Young,
Georgina Shelton-agar, Andrea Chavez, Annalisa Marchiafava, Brianna Stein,
Kit Taylor, Lauren Hiku, Matt Gustafson and Elaine Wong (as camp mom!)
48 MAINFREIGHT TEAM REVIEW // DECEMBER 2022