Air New Zealand Investor Update (Op Stats) – December 2022

1


Contents
• December 2022 traffic highlights
• Operating statistics table
• Recent media releases


December 2022 highlights



Please note that the available seat kilometre (capacity) numbers included in the tables within this disclosure do not include
any cargo-only flights. This is because these capacity numbers are used to calculate passenger load factors and
passenger RASK

* % change is based on numbers prior to rounding

+ The year to date percentage movements have been adjusted on a daily weighted average basis. The adjustment takes
into account the difference in days for the accounting month of July 2021 (32 days) compared with July 2022 (31 days).
This is because Air New Zealand operates on a 4,4,5 accounting calendar but closes the annual accounts on 30 June.

++ The year to date percentage movements have been adjusted on a daily weighted average basis. The adjustment takes
into account the difference in days for the accounting month of July 2018 (29 days) compared with July 2022 (31 days).
This is because Air New Zealand operates on a 4,4,5 accounting calendar but closes the annual accounts on 30 June.

^ From 1 July 2022, Honolulu flights are categorised as Americas (was Pacific) and Denpsar flights are categorised as
Asia (was Pacific). All historic data has been adjusted to reflect this change.

1 Reported RASK (unit passenger revenue per available seat kilometre) is inclusive of foreign currency impact, and
underlying RASK excludes foreign currency impact.




31 January 2023
Group traffic summaryDECEMBERFINANCIAL YTD
FY23 FY22% *FY19^% *20232022% *+ 2019^% *++
Passengers carried (000)1,607672139.1%1,768(9.1%)7,9523,203149.6%8,895(11.6%)
Revenue Passenger Kilometres(m)3,135431627.1%3,928(20.2%)13,2412,166514.5%19,244(31.9%)
Available Seat Kilometres (m)3,553824331.2%4,693(24.3%)15,1263,704310.6%23,084(35.2%)
Passenger Load Factor (%)88.2%52.3%35.9 pts83.7%4.5 pts87.5%58.5%29.0 pts83.4%4.1 pts
Year-to-date RASK
1
vs 2022vs 2019^vs 2022vs 2019^
Group18.8%54.9%17.
7%53.4%
Short Haul21.5%39.3%20.
7%38.6%
Long Haul138.0%50.5%134.5%47.3%
% change in reported RASK (incl. FX)% change in reported RASK (excl. FX)

2

Operating statistics table




































* % change is based on numbers prior to rounding
++ The year to date percentage movements have been adjusted on a daily weighted average basis. The adjustment takes into account the difference in days for the
accounting month of July 2018 (29 days) compared with July 2022 (31 days). This is because Air New Zealand operates on a 4,4,5 accounting calendar but closes the
annual accounts on 30 June.
+ The year to date percentage movements have been adjusted on a daily weighted average basis. The adjustment takes into account the difference in days for the
accounting month of July 2021 (32 days) compared with July 2022 (31 days). This is because Air New Zealand operates on a 4,4,5 accounting calendar but closes the
annual accounts on 30 June.
Air New Zealand operates primarily in one segment, its primary business being the transportation of passengers and cargo on an integrated network of scheduled airline
services to, from and within New Zealand. The following operational data and statistics is additional supplementary information only.
^ From 1 July 2022, Honolulu flights are categorised as Americas (was Pacific) and Denpsar flights are categorised as Asia (was Pacific). All historic data has been
adjusted to reflect this change.
GroupDECEMBERFINANCIAL YTD
FY23 FY22% *FY19^% *20232022% *+ 2019^% *++
Passengers carried (000)1,607672139.1%1,768(9.1%)7,9523,203149.6%8,895(11.6%)
Revenue Passenger Kilometres(m)3,135431627.1%3,928(20.2%)13,2412,166514.5%19,244 (31.9%)
Available Seat Kilometres (m)3,553824331.2%4,693(24.3%)15,1263,704310.6%23,084 (35.2%)
Passenger Load Factor (%)88.2%52.3%35.9 pts83.7%4.5 pts87.5%58.5%29.
0 pts83.4%4.1 pts
Short Haul TotalDECEMBERFINANCIAL YTD
FY23 FY22% *FY19^% *20232022% *+ 2019^% *++
Passengers carried (000)1,443665116.9%1,531(5.8%)7,3573,176132.
9%7,722(5.8%)
Revenue Passenger Kilometres(m)1,488363310.2%1,624(8.4%)7,3261,899287.9%8,051(10.0%)
Available Seat Kilometres (m)1,753609187.7%1,989(11.9%)8,3992,810200.5%9,724(14.6%)
Passenger Load Factor (%)84.9%59.5%25.4 pts81.7%3.2 pts87.2%67.6%19.6 pts82.8%4.4 pts
DomesticDECEMBERFINANCIAL YTD
FY23 FY22% *FY19^% *20232022% *+ 2019^% *
++
Passengers carried (000)1,09164968.1%1,137(4.1%)5,6793,03388.2%5,756(2.4%)
Revenue Passenger Kilometres(m)57732179.6%602(4.2%)2,9521,48999.3%2,970(1.7%)
Available Seat Kilometres (m)67850135.3%727(6.7%)3,3812,05165.7%3,591(6.9%)
Passenger Load Factor (%)85.2%64.2%21.0 pts82.9%2.3 pts87.3%72.6%14.
7 pts82.7%4.6 pts
Tasman / PacificDECEMBERFINANCIAL YTD
FY23 FY22% *FY19^% *20232022% *+ 2019^% *
++
Passengers carried (000)352172030.9%394(10.7%)1,6771431081.
2%1,967(15.6%)
Revenue Passenger Kilometres(m)911412105.2%1,021(10.9%)4,374410972.8%5,
081(14.8%)
Available Seat Kilometres (m)1,075108892.6%1,262(14.8%)5,018759564.
6%6,133(19.1%)
Passenger Load Factor (%)84.7%38.1%46.6 pts81.0%3.7 pts87.2%54.0%33.
2 pts82.8%4.4 pts
Long Haul TotalDECEMBERFINANCIAL YTD
FY23 FY22% *FY19^% *20232022% *+ 2019^% *
++
Passengers carried (000)16472325.1%236(30.5%)596272157.
0%1,173(49.8%)
Revenue Passenger Kilometres(m)1,647682308.7%2,304(28.5%)5,9152682121.9% 11,
193 (47.7%)
Available Seat Kilometres (m)1,800215737.8%2,704(33.4%)6,727894656.9%13,359 (50.2%)
Passenger Load Factor (%)91.5%31.8%59.7 pts85.2%6.3 pts87.9%30.0%57.9 pts83.8%4.1 pts
As i aDECEMBERFINANCIAL YTD
FY23 FY22% *FY19^% *20232022% *+ 2019^% *
++
Passengers carried (000)7323675.0%95(23.8%)24883145.
3%470(47.7%)
Revenue Passenger Kilometres(m)647183570.1%850(24.0%)2,193703040.9%4,114(47.3%)
Available Seat Kilometres (m)69498608.1%953(27.2%)2,552501412.6%4,940(48.9%)
Passenger Load Factor (%)93.2%18.0%75.2 pts89.3%3.9 pts85.9%14.0%71.9 pts83.3%2.6 pts
Americas / UKDECEMBERFINANCIAL YTD
FY23 FY22% *FY19^% *20232022% *+ 2019^% *++
Passengers carried (000)9151789.0%141(35.1%)347191753.
6%703(51.1%)
Revenue Passenger Kilometres(m)1,000511870.6%1,453(31.2%)3,7221971795.3%7,079(48.0%)
Available Seat Kilometres (m)1,107117846.4%1,752(36.8%)4,175393968.
2%8,419(50.9%)
Passenger Load Factor (%)90.3%43.4%46.9 pts83.0%7.3 pts89.2%50.2%39.0 pts84.1%5.1 pts

3

Media Releases
(during the period 21 December 2022 to 30 January 2023)

Air New Zealand introduces measures to ease the pain and create 30 January 2023
certainty for disrupted passengers

With the airport reopened and international flights now underway, Air New Zealand is focusing its efforts on
getting the 9,000 disrupted passengers around its network back into the skies – and easing the financial
pressure on customers as it does so.

Air New Zealand Chief Customer and Sales Office Leanne Geraghty says updates will be received by
customers over the next 72 hours.

“Every available effort is being redirected to speed up the rebooking of these 9,000 impacted customers.
Getting these customers to their destination is our most pressing concern at the moment.”

In addition, the airline is also providing a goodwill payment providing stranded customers with much-needed
support for accommodation costs while they await their new flight.

“To help, Air New Zealand will be temporarily refocusing staff in our international contact centre to rebook
customers. This is just for the next 72 hours or until backlog is cleared. This means customers calling in will
have a slightly different experience than they were expecting, but rest assured this allows us to help the
customers who need us most.”

Customers needing to get in touch with Air New Zealand can still do so via direct social media messages or
WhatsApp, where issues can be logged and will be resolved as soon as possible.

The domestic call centre will operate as usual. The average wait time for domestic customers today is down
to 45-minute as domestic flights resume and the backlog is cleared.

“We ask customers to be patient with us – leave us a message on social media or WhatsApp or postpone
their call for a few days, and bear with us as we get our international customers rebooked on a flight to their
destination.”

Ms Geraghty says part of the challenge is flights were already quite full before the weather disrupted its
schedule.

“Capacity across the global aviation network is limited. We’re exploring all avenues and working with our
alliance partners to see what help they can provide, along with seeing where we can move flights to get
aircraft into the ports where we need them most.

“We’ve been able to add an extra flight to Los Angeles which will leave tonight from New Zealand to recover
around 300 customers from up there.”

Airline offers $250 accommodation goodwill payment for those displaced
“A state of emergency and an airport closure is extreme, and we understand how stressful this period must
be for many customers, particularly those overseas. To help we’re offering a goodwill gesture of NZD $250 a
night towards accommodation for displaced customers travelling internationally where we have not been able
to provide accommodation and they have secured their own. If customers have sourced their own
accommodation, we’ll reimburse them up to NZD $250 per room per night if they send through their receipts.”

4

International customers should email FlightComment@airnz.co.nz with receipts. This applies to all Air New
Zealand customers affected by the Auckland floods who were originally traveling internationally between
Friday 27 January and Sunday 29 January 2023.

“We’ve also introduced even greater flexibility so customers can change travel to an equivalent Air New
Zealand international flight between Saturday 28 January and Tuesday 28 February 2023 without fare
difference or penalty fees. If travel is only available in a higher cabin, the fare difference will apply.

Domestic customers can rebook in the same class of travel between Saturday 28 January and Monday 6
February 2023 without fare difference or penalty fees. Those not wanting to travel can put their fares into
credit via our App or online.

If customer have purchased a fully refundable fare and no longer wish to travel, we ask them to cancel their
booking through the manage my booking functionality and request a refund.

Air New Zealand working through significant disruptions 28 January 2023

Please attribute to Air New Zealand Chief Operational Integrity and Safety Officer, Captain David
Morgan

Following the heavy rain, flooding and closure of Auckland Domestic and International terminals, Air New
Zealand is working through significant flight disruptions on its network.

As Auckland is the hub of its operation, the airline is working through what its schedule will look like from
midday today when Auckland Airport is scheduled to reopen.

Overnight the airline saw 12 international services due into Auckland divert to other ports. This will cause
significant flow on effects while the airline works through getting customers on those services to their original
destinations and our crew and planes back where they need to be. This may take a few days to recover.

The airline is advising those with non-urgent travel between now and Monday 30th January 2023 to make
use of the flexibility policy. Customers can either hold their fare in credit or rebook in the same class of travel
between Saturday 28th January 2023 and Monday 6th February 2023 without fare difference, penalty or
service fees.

Customers can easily opt into credit via the Air New Zealand app or website in the Manage Booking tab, by
selecting request a credit. They can also use the app or website to change their flights to another date and
have their change fee waived, though a fare difference may apply.

Air New Zealand – 2022 in the Air at 35,000ft 25 January 2023

What do red wine, salmon and lizards have in common? Well, Air New Zealand has crunched the numbers
to reveal all the weird and wonderful things that have been sipped, eaten, and carried onboard its flights over
the last 12 months.

Thanks to the border reopening last year, Air New Zealand carried 12.3 million customers and operated
152,000 flights across its domestic and international network in 2022. A whopping jump compared to 8 million
customers and 118,721 flights the previous year.

“If the year taught us anything it was that Kiwis absolutely love to travel around Aotearoa and overseas visitors
have been longing for our borders to reopen,” says Air New Zealand Chief Customer and Sales Officer Leanne
Geraghty.

5

“9.4 million customers travelled on our domestic network last year, up from 7.4 million passengers in 2021.
With the international border reopening, 2.9 million customers travelled with us compared to half a million in
2021, providing significant and welcome support for Aotearoa’s ongoing tourism industry recovery.”

No surprises that Air New Zealand’s busiest day was 23 December with more than 55,0000 customers
heading off on their holiday break.

“With so many customers, there’s a lot of work behind the scenes - our cleaning team cleaned approximately
100,000 aircraft seats every week.”

Our crew also helped quench customers’ thirst and handed out almost 4.9 million Cookie Time cookies, 12
million Air New Zealand lollies, and 1.6 million savoury snacks.

Customers also enjoyed the following – consuming more than double the amount compared to 2021:

• 353,748 litres of soft drink
• 219,900 litres of beer
• 117,308 litres of red wine
• 53,122 litres of Chardonnay
• 62,309 litres of Sauvignon Blanc
• 5,341 litres of Whiskey
• 810,875 crackers

And it’s not just a cookie and a cuppa that’s a match made in heaven, so too is the airline’s continued focus
on sustainability.

Last year, the airline announced four world-leading innovators have partnered with Air New Zealand to work
on Mission Next Gen Aircraft to deliver the airline’s first zero emissions demonstrator flight in 2026.

It was a busy year, especially for the airline’s cargo operation, with Air New Zealand carrying 114,000 tonnes
of cargo across our international and domestic networks.

This includes:

• 13,250 tonnes of fresh produce (largest quantities being capsicums, blueberries, cherries,
avocados, tomatoes)
• 5,800 tonnes of chilled meat (lamb, beef, chicken)
• 3,100 tonnes of chilled salmon
• 1,400 tonnes of lobster
• 5,700 tonnes of other seafood (fish, clams, tuna, mussels, oysters)

Air New Zealand helped transport 11,234 pets domestically and internationally last year. And not just the furry
kind but birds, guinea pigs, lizards, rabbits, reptiles and even a frog and a turtle.

Last year Air New Zealand also welcomed back five of its Boeing 777s and introduced two new A321neos
into its fleet, adding an extra 100,000 seats per aircraft adding more capacity to its domestic network.

To keep aircraft running smoothly, the Engineering and Maintenance team conducted 60 heavy maintenance
checks in Christchurch, 130 A checks in Auckland (a calendar-based inspection process where technicians
change filters, check, and lubricate critical systems) and there were 3,900 overnight light maintenance works
carried out.

Chief Customer and Sales Officer Leanne Geraghty says 2022 was an incredibly busy year with the border
reopening. The airline restarted 24 international services - 14 of those across a 16-day period – and launched
its new flagship service, NZ1, to New York.

6

“I’m incredibly proud of the Air New Zealand team of 10,500, including the 2,200 new employees we brought
on board throughout 2022 and all that’s been achieved last year.

Things are certainly looking up for 2023 and we’re looking forward to carrying more customers, continuing to
relocate native wildlife, transporting cargo, launching our winter route to Bali and everything in between!”

Air New Zealand announces more flights to Shanghai 24 January 2023

• Additional flight to Shanghai from 4 February, bringing seat capacity to 1,200 a week
• Total of six flights per week (4 passenger and 2 cargo-only)
• Airline exporting 500 tonnes of NZ cherries for Lunar New Year festivities
• Pre-Covid, 390,000 arrivals from China made it New Zealand’s second biggest market by arrivals.

Air New Zealand is thrilled to announce an expansion of its flight offerings to Shanghai, China from New
Zealand.

The airline increased its services to fly three times a week in early January and is moving to four passenger
services a week from 4 February. This is double what Air New Zealand was flying at the end of last year.
Air New Zealand Chief Customer and Sales Officer Leanne Geraghty says the extra flight takes the weekly
capacity to 1,200 seats.

“Ramping up with an additional flight per week provides our customers with even more options for travel to
this vibrant city.

Shanghai is a city of contrasts, blending ancient Chinese culture with modern, cosmopolitan energy. As the
commercial and financial centre of China, Shanghai offers travellers a wealth of opportunities to experience
everything from traditional markets and temples to cutting-edge architecture and luxury shopping.

Following the announcement of China reopening after nearly three years of restrictions, the airline has seen
many people booking Shanghai flights to be with friends and family this Chinese New Year.

“This will be the first Lunar New Year that Chinese living in Aotearoa can be reunited with their families for
this special holiday,” says Ms Geraghty.

“We’re seeing very strong demand across January for our flights into China. Most flights are full or close to
full.”

New Zealand has long been a popular destination for Chinese travellers. Around 390,000 Chinese visited
New Zealand in 2019, according to Tourism New Zealand. China was New Zealand’s second largest market
by arrivals before Covid, comprising 11% of total arrivals. Chinese visitors spent $1.7 billion in 2019 – of
which, $333 million was spent in the regions.

“With the addition of these new flights, we hope to make it even easier for New Zealanders to experience all
that Shanghai has to offer and tap into the pent-up demand of Chinese tourists into New Zealand.”
All flights between Shanghai and Auckland will be operated on Boeing 787 and will offer our customers the
highest level of comfort and service. Customers can book their flights now by booking online or via their travel
partner.

Cherry pick of the crop to China

In addition to families and friends, Air New Zealand’s cherry cargo is also making Lunar New Year celebrations
a little sweeter with two cargo-only flights a week.

“Premium Central Otago cherries from New Zealand are a highly sought-after luxury gift across Asia during
Chinese New Year. We’re flying around 500 tonnes of cherries to Shanghai and Taipei ahead of the Lunar
New Year,” says Ms Geraghty.

7


“New Zealand seafood is also in high demand. We’re transporting around 350 tonnes of fresh New Zealand
seafood to Shanghai in time for the festivities.”

The two cargo-only flights are in addition to the four passenger flights Air New Zealand will operate from 4
February – for a total of six flights.

Air New Zealand has operated to China throughout Covid, taking New Zealand exports to market and bringing
in vital supplies.

Air New Zealand and Trees That Count celebrate 20 January 2023
one year of partnership

12 months, almost 200,000 native trees, and one tree-mendous partnership later, Air New Zealand and Trees
That Count are thrilled to celebrate their first year of partnership through the airline’s FlyNeutral programme.

FlyNeutral enables customers to offset their share of a flight's carbon emissions with carbon credits from
international projects, as well as help support improving in New Zealand’s native biodiversity through
Trees
That Count.

Air New Zealand Chief Sustainability Officer Kiri Hannifin said the airline is incredibly proud to partner with
Trees that Count to help restore, regenerate, and protect our precious natural environment.

“Trees That Count is a shining example of a charity using an innovative platform to direct support and funding
to native tree planting projects.”

While celebrating one year of partnership is a special moment for the airline, there are others involved who
should be feeling very proud about the impact they are making.

“It’s our customers who should be feeling proud, as they’re the ones who opt in to our FlyNeutral programme
every day and help us in our work to support a greener country.

“With your support, we are Trees That Count’s number one funding contributor and are about to hit the
200,000 native tree milestone – that’s a pretty incredible effort. Ka pai Aotearoa!”

“We want to thank Trees That Count for their dedication to supporting Aotearoa’s biodiversity and for their
partnership over the last year. We look forward to continuing to enable our customers to support their efforts
to plant more native trees around our beautiful country”.

Robyn Haugh, CEO of Project Crimson Trust (which operates Trees That Count), is delighted to be
celebrating the milestone with Air New Zealand.

“With the help of Air New Zealand and FlyNeutral customers, we’ve been able to support incredible restoration
work by planters all around Aotearoa. Every native tree planted by projects we support - from Kaipara Moana
in the north to Whakatipu Reforestation Trust in the south - helps to make a real difference for our whenua
and our future.”

When a customer opts in to FlyNeutral, 50% of their contribution is directed to Trees That Count.
The other
50% of a customer’s contribution is used to purchase carbon credits to offset the emissions of their flight.
Carbon credits are purchased from certified international projects that prevent carbon from entering the
atmosphere. Customers can contribute to Trees That Count through FlyNeutral when they book a flight, or at
any time afterwards.

Find out more about Air New Zealand’s contribution and what native restoration projects have been supported
around New Zealand here.