Air New Zealand Investor Update (Op Stats) – April 2023

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Contents
• April 2023 traffic highlights
• Operating statistics table
• Recent media releases


April 2023 highlights


Please note that the available seat kilometre (capacity) numbers included in the tables within this disclosure do not include
any cargo-only flights. This is because these capacity numbers are used to calculate passenger load factors and passenger
RASK
* % change is based on numbers prior to rounding

+ The year to date percentage movements have been adjusted on a daily weighted average basis. The adjustment takes
into account the difference in days for the accounting month of July 2021 (32 days) compared with July 2022 (31 days).
This is because Air New Zealand operates on a 4,4,5 accounting calendar but closes the annual accounts on 30 June.

++ The year to date percentage movements have been adjusted on a daily weighted average basis. The adjustment takes
into account the difference in days for the accounting month of July 2018 (29 days) compared with July 2022 (31 days).
This is because Air New Zealand operates on a 4,4,5 accounting calendar but closes the annual accounts on 30 June.

^ From 1 July 2022, Honolulu flights are categorised as Americas (was Pacific) and Denpasar flights are categorised as
Asia (was Pacific). All historic data has been adjusted to reflect this change.

1 Reported RASK (unit passenger revenue per available seat kilometre) is inclusive of foreign currency impact, and
underlying RASK excludes foreign currency impact.





Group traffic summary
AP R I LFINANCIAL YTD
FY23 FY22% *FY19^% *20232022% *+ 2019^% *++
Passengers carried (000)1,25183250.5%1,431(12.6%)13,2265,758130.5%14,881(11.7%)
Revenue Passenger Kilometres(m)2,5731,033149.0%3,062(16.0%)23,7354,677409.2%32,465(27.4%)
Available Seat Kilometres (m)3,1211,295140.9%3,560(12.3%)27,4097,777253.6%38,735(29.7%)
Passenger Load Factor (%)82.4%79.7%2.7 pts86.0%(3.6 pts)86.6%60.1%26.5 pts83.8%2.8 pts
Year-to-date RASK
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vs 2022vs 2019^vs 2022vs 2019^
Group23.9%50.4%22.7%48.3%
Short Haul29.8%40.8%28.9%39.9%
Long Haul102.4%46.1%99.6%42.2%
% change in reported RASK (incl. FX)% change in reported RASK (excl. FX)
22 May 2023

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Operating statistics table




GroupAP R I LFINANCIAL YTD
FY23 FY22% *FY19^% *20232022% *+ 2019^% *++
Passengers carried (000)1,25183250.5%1,431(12.6%)13,2265,758130.5%14,881(11.7%)
Revenue Passenger Kilometres(m)2,5731,033149.0%3,062(16.0%)23,7354,677409.2%32,465 (27.4%)
Available Seat Kilometres (m)3,1211,295140.9%3,560(12.3%)27,4097,777253.6%38,735 (29.7%)
Passenger Load Factor (%)82.4%79.7%2.7 pts86.0%(3.6 pts)86.6%60.1%26.5 pts83.8%2.8 pts
Short Haul TotalAP R I LFINANCIAL YTD
FY23 FY22% *FY19^% *20232022% *+ 2019^% *++
Passengers carried (000)1,10580137.9%1,247(11.4%)12,0595,668113.5%12,911(7.2%)
Revenue Passenger Kilometres(m)1,13672456.8%1,284(11.5%)12,1193,774222.2%13,511 (10.9%)
Available Seat Kilometres (m)1,38589255.3%1,525(9.2%)14,0045,691146.9%16,291 (14.6%)
Passenger Load Factor (%)82.0%81.2%0.8 pts84.2%(2.2 pts)86.5%66.3%20.2 pts82.9%3.6 pts
DomesticAP R I LFINANCIAL YTD
FY23 FY22% *FY19^% *20232022% *+ 2019^% *++
Passengers carried (000)83665427.7%941(11.2%)9,2515,24976.8%9,634(4.6%)
Revenue Passenger Kilometres(m)43534625.7%490(11.2%)4,8192,65182.4%5,013(4.5%)
Available Seat Kilometres (m)52747411.2%555(5.0%)5,6113,90944.0%5,977(6.7%)
Passenger Load Factor (%)82.4%72.9%9.5 pts88.2%(5.8 pts)85.9%67.8%18.1 pts83.9%2.0 pts
Tasman / PacificAP R I LFINANCIAL YTD
FY23 FY22% *FY19^% *20232022% *+ 2019^% *++
Passengers carried (000)26914683.5%305(12.0%)2,808418573.2%3,278(14.9%)
Revenue Passenger Kilometres(m)70137985.2%794(11.8%)7,3001,123552.2%8,498(14.7%)
Available Seat Kilometres (m)857418105.3%970(11.6%)8,3931,782372.5%10,314 (19.2%)
Passenger Load Factor (%)81.8%90.7%(8.9 pts)81.9%(0.1 pts)87.0%63.0%24.0 pts82.4%4.6 pts
Long Haul TotalAP R I LFINANCIAL YTD
FY23 FY22% *FY19^% *20232022% *+ 2019^% *++
Passengers carried (000)14631376.2%185(20.4%)1,167901205.9%1,970(41.1%)
Revenue Passenger Kilometres(m)1,437309365.5%1,779(19.2%)11,6169021191.5% 18,954 (39.1%)
Available Seat Kilometres (m)1,736404330.2%2,035(14.7%)13,4052,085545.0%22,444 (40.7%)
Passenger Load Factor (%)82.7%76.5%6.2 pts87.4%(4.7 pts)86.7%43.3%43.4 pts84.5%2.2 pts
As i aAP R I LFINANCIAL YTD
FY23 FY22% *FY19^% *20232022% *+ 2019^% *++
Passengers carried (000)809838.2%81(0.5%)527261974.0%795(34.1%)
Revenue Passenger Kilometres(m)69871888.4%716(2.6%)4,6602212013.6%7,014(34.0%)
Available Seat Kilometres (m)829121587.3%8043.1%5,420931484.0%8,284(35.0%)
Passenger Load Factor (%)84.2%58.5%25.7 pts89.1%(4.9 pts)86.0%23.8%62.2 pts84.7%1.3 pts
Americas / UKAP R I LFINANCIAL YTD
FY23 FY22% *FY19^% *20232022% *+ 2019^% *++
Passengers carried (000)6622198.3%104(36.0%)64064900.7%1,175(45.8%)
Revenue Passenger Kilometres(m)739238210.4%1,062(30.4%)6,956681924.5%11,940 (42.1%)
Available Seat Kilometres (m)907283220.7%1,231(26.3%)7,9861,154594.1%14,160 (44.0%)
Passenger Load Factor (%)81.4%84.1%(2.7 pts)86.3%(4.9 pts)87.1%59.0%28.1 pts84.3%2.8 pts
* % change is based on numbers prior to rounding
++ The year to date percentage movements have been adjusted on a daily weighted average basis. The adjustment takes into account the difference in days for the
accounting month of July 2018 (29 days) compared with July 2022 (31 days). This is because Air New Zealand operates on a 4,4,5 accounting calendar but closes the
annual accounts on 30 June.
+ The year to date percentage movements have been adjusted on a daily weighted average basis. The adjustment takes into account the difference in days for the
accounting month of July 2021 (32 days) compared with July 2022 (31 days). This is because Air New Zealand operates on a 4,4,5 accounting calendar but closes the
annual accounts on 30 June.
Air New Zealand operates primarily in one segment, its primary business being the transportation of passengers and cargo on an integrated network of scheduled airline
services to, from and within New Zealand. The following operational data and statistics is additional supplementary information only.
^ From 1 July 2022, Honolulu flights are categorised as Americas (was Pacific) and Denpasar flights are categorised as Asia (was Pacific). All historic data has been
adjusted to reflect this change.

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Media Releases
(during the period 28 April 2023 to 21 May 2023)
Baggage tracking in Air NZ app en route for customers 11 May 2023
• New feature allows customers to track the status of their bags from check in to arrival
• Released for a percentage of app users travelling on a domestic flight as a first step
• Includes guidance for customers on what to do if their baggage isn’t where it is expected to be.
Customers travelling with checked baggage will soon be able to keep tabs on their bag’s journey in
the Air NZ app.
After running a successful pilot programme for domestic customers in April, Air New Zealand is
expanding the test run of the feature to 25 percent of app users travelling domestically and releasing
the feature to five percent of app users travelling on an international short haul flight.
The feature allows customers to view the last recorded status of their bag(s) in the Air NZ app while
they are travelling. After completing bag drop ‘Check status’ will appear on the baggage card on the
flight details screen in the app.
Passengers can track the progress of their luggage throughout their journey – from check in, on
board, to when it arrives at their destination.
Air New Zealand Chief Digital Officer Nikhil Ravishankar says Air New Zealand is dedicated to
becoming the world’s leading digital airline and baggage tracking shows its commitment to
delivering customer-focussed innovations.
“Updates to our app last year mean we are now able to be more adaptable when it comes to creating
and adding digital solutions that solve pain points for customers. Baggage tracking is a perfect
example of this.
“Customers can track the journey of their bag and receive guidance on what to do if their bag has
taken a detour. In an upcoming release, customers will also be able to report and monitor
mishandled baggage via the app.
“Piloting the features gives us the opportunity to trial and test among a small group of passengers
to troubleshoot any challenges, which will allow a more seamless rollout to all app users towards
the middle of this year.
“Baggage tracking puts information directly in the hands of our customers, streamlining processes,
relieving pressure on our teams, and giving passengers peace of mind that their luggage is on the
journey with them.”
When rolled out, the feature will be accessible through the Air NZ app, which is available for
download on both iOS and Android devices.
Resolving the baggage backlog
Mishandled baggage came under the spotlight recently when large numbers of bags were delayed
over the busy summer period, following significant weather disruptions both locally and overseas.
During that period the number of mishandled bags created a significant backlog needing to be
cleared through biosecurity checks prior to delivery back to their owners.
To ease the pressure on teams and repatriate bags with their owners faster, Air New Zealand
worked with the Ministry of Primary Industries (MPI) Biosecurity Team to create a new digital tool

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for its Baggage Tracing Unit to expedite clearance processes and remove the requirement to use
paper receipts.
“In partnership with MPI, we have developed a new digital system that streamlines the biosecurity
baggage screening process, introducing efficiencies that ensure customers are reunited with
mishandled bags faster,” says Mr Ravishankar.
“Since the challenges earlier this year, the introduction of digital tools has meant we have cleared
the baggage backlog and we are now better prepared to deal with any future disruptions that may
occur.”


Air New Zealand attracting offshore visitors with expanded capacity 10 May 2023
and fleet investment

• $3.5 billion in new aircraft and retrofitting of its existing fleet over the next five years
• In final negotiations to secure another Boeing 777-300ER aircraft
• Flying 4.5 million seats across 39 international routes between March and October
• Domestic network returns to pre-Covid capacity and international network back to 91%
• $30 million investment in marketing New Zealand destination.
Air New Zealand is making a significant investment in its fleet, capacity and marketing to improve
the flying experience for customers and support New Zealand's tourism industry.
The airline announced at TRENZ 2023 that it will be flying 4.5 million seats on 39 international
routes, between March and October this year, alongside significant investments in its international
fleet.
Air New Zealand Chief Executive Officer Greg Foran says these investments sends a clear
message that the airline is committed to grow and support New Zealand tourism all year round.
“Our fleet investment, capacity update, and marketing spend represent a significant commitment to
New Zealand's tourism industry. By investing in new and retrofitted aircraft, adding more seats to
our international routes, and increasing our marketing presence in key markets, we're making it
even easier for visitors to tick New Zealand off their bucket lists.”

Fleet investment
The investment includes $3.5 billion in the purchase of eight new 787-9 Dreamliners and five Airbus
A320neo aircraft to add more seats on the Tasman and Pacific Island services. This includes the
interior refurbishment of its 14 Boeing 787 aircraft, including the airline's new Business Premier
Luxe and refreshed cabins. Work is expected to start next year.
The airline is also in final negotiations to secure another Boeing 777-300ER, which could add 3,000
more seats per week to the airline's international network. This would bring the total 777-300 fleet
to eight.
“We’re proud to be making this investment in our fleet and in the future of air travel. Investing in new
and retrofitted aircraft will help us attract even more premium leisure customers from the Pacific
Rim to New Zealand, boosting the growth of our tourism industry.
“It’s a significant investment, reflecting our commitment to delivering the best flying experience for
our customers in the short and long term.”

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Capacity update
“Across our international network, capacity is back to about 91 percent of pre-Covid and bookings
are steady.”
Air New Zealand's North America network is close to pre-Covid levels, with more seats from
Houston, San Francisco, and Vancouver.
“Our New York route is special, and a valuable and promising market for New Zealand. The route
has demonstrated strong demand since its launch in September and presents untapped potential
for us to attract high-value customers and showcase the best of what our country has to offer.”
Later this year, the airline's alliance partner, United Airlines, will launch new routes from San
Francisco-Christchurch and Los Angeles-Auckland, further growing North America capacity.
Air New Zealand's capacity on its Asia network is at 117 percent of pre-Covid levels, with Singapore
remaining a key hub, particularly for connecting to India and Europe. Demand out of China is slowly
rebuilding, and the airline's alliance partner, Air China, has restarted its Beijing-Auckland route.
Capacity on Air New Zealand's Tasman and Pacific Island network is also nearing pre-Covid levels.
The airline's domestic network is back to pre-Covid levels. Air New Zealand has added 5,000 seats
a week to Christchurch, connecting the Garden City more often to Hamilton, Napier, and Nelson,
and added 6,000 seats on regional flights out of Auckland and to main centres.
Supporting New Zealand tourism
To support its commitment to New Zealand tourism, Air New Zealand is investing $30 million in
marketing campaigns this financial year in key markets to target high-quality visitors. The airline is
also continuing to rebuild its offshore Sales and Marketing teams and has been steadily elevating
its brand in key offshore markets.
“We know it’s not just about bringing overseas visitors to New Zealand but also giving them plenty
of options to explore around Aotearoa New Zealand.
“Our significant capacity increases across our international and domestic network, coupled with our
marketing investment, will help to showcase New Zealand to the world and attract more quality
visitors to our shores,” says Mr Foran.
Air New Zealand announces more about Skynest rest pods 10 May 2023
Air New Zealand has today revealed more details around its Skynest – the world’s first sleep pods
in the sky.
The announcement was made at TRENZ – New Zealand’s largest international tourism business
event – where a real-life Skynest experience was available for the first time.
Air New Zealand Chief Customer and Sales Officer Leanne Geraghty says Skynest is going to be
a real game changer, adding more flexibility to the economy travel experience.
“Our 83-year history is marked by a commitment to innovation and pushing the boundaries of what's
possible. Skynest is the latest example, and we're proud to be leading the way with this world-first
cabin feature.
“Skynest has captured the imagination of a global audience and its uniqueness has already been
acknowledged by multiple awards – the latest being a finalist in the Crystal Cabin Awards. We're
delighted that customers are as excited about this new innovation as we are. Our extensive research
and design process, which spanned five years and 170,000 hours, has resulted in a product that
we're confident will revolutionise the in-flight experience for Economy passengers.”

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Skynest to feature on ultra-long haul flights
“We’re delighted to announce that our innovative Economy Skynest will be launching on ultra-long
haul flights, starting with the popular Auckland - New York and Auckland - Chicago routes.
“North America is the perfect market for Skynest, as it has a premium segment that values comfort
and sleep during long-haul travel.
“With our ultra-long haul routes to destinations such as New York and Chicago, Skynest provides a
unique and innovative way for our passengers to rest and recharge, making their journey with us
even more enjoyable. By launching Skynest on these routes, we are bringing to life our commitment
to providing choice, alongside the best possible experience for our passengers, and to continue to
innovate and lead the way in the aviation industry.
Skynest to be designed and installed in New Zealand
“As a proudly New Zealand company, we're delighted to announce that Skynest will be designed
and installed right here in Aotearoa.
“While our overall 787 refit will occur offshore in the best Boeing facilities, our best engineers and
designers will develop Skynest in New Zealand, using the latest in cutting-edge technology and
design.
More details about Skynest
The Skynest will be a six-pod configured sleep zone that offers sessions for economy passengers
to lie down when travelling long haul. It will be available from September 2024.
Each pod will include a full-size pillow, sheets and blanket, ear plugs, a separate reading light,
personal device USB outlet, ventilation outlet, and lighting designed for rest.
Each passenger will be limited to one session, with families travelling on the same ticket able to
book a session for each passenger, pending availability. Skynest provides economy passengers
another opportunity to lie flat and rest during longer flights.
The Skynest will be located between Premium Economy and Economy, and each pod will come
with a separate seatbelt to ensure passengers can fasten them and stay in the pod should the seat
belt sign come on during turbulence. The bedding will be changed between each session, and a
30-minute transition time will be allowed for this. The lights will gently come on at the end of each
session, and crew will politely wake any passengers who sleep through this.
“We’re still working through the exact details of how the booking process will work, and we have yet
to determine the price. At this stage are looking at around $400 to $600 for the 4-hour period.”
More information on Air New Zealand’s new Skynest and Cabin of Possibility can be found here
.

From desert to dreamy destinations – Air New Zealand’s last 777-300 9 May 2023
returns from Mojave Desert ready for service

The last Air New Zealand’s 777 aircraft stored in the Mojave Desert during the pandemic has arrived
back in Auckland, after more than 855 days in storage.

When Covid hit in 2020 and aircraft around the world were grounded, all seven of the airline’s 777
aircraft were taken and put into deep storage.

Three were stored in Auckland, while the remaining four were stored in the desert near Victorville,
USA, as the warm and dry conditions were ideal to keep the aircraft in pristine condition.

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Air New Zealand’s Chief Operations Officer Alex Marren says the return of all seven of aircraft
signals the airline has bounced back after Covid and customer demand is higher than ever.

“Having all of our 777-300s back will help build more resilience and more seats into our international
operation, meaning we can fly more customers to where they need to go - whether that’s San
Francisco, Honolulu, Houston or Tahiti!,” she says.

“An incredible amount of work has gone into bringing these aircraft back. The reanimation of OKM
alone has taken more than seven weeks and involved more than 1500 manhours of work.”

A team of Air New Zealand engineers have been in Victorville working with a local maintenance
provider to reanimate the aircraft.

"The process starts off with unwrapping the plane from its storage protection and then it gets a
good wash, getting rid of the dust and grime that has accumulated in the desert.
Then it goes through a thorough servicing and maintenance programme. It’s a long and a
complicated process and our engineering and maintenance team have done an amazing job getting
the aircraft ready to fly again.”

As a final safety check, a pilot team spend a day running through checks and tests, similar to what’s
done when getting a new aircraft from the factory.

“Overall a team of more than 100 Air New Zealanders have been involved in bringing back these
777 aircrafts in some way.”

“We’re really excited to be bringing these aircraft back into our skies for years to come.”

China capacity ramping up as daily Shanghai flights resume 1 May 2023

• Air New Zealand flying daily Auckland-Shanghai from 3 May
• Air China resumes flying four times a week Beijing-Auckland from 2 May
• Two services to deliver around 6,500 seats per week between Auckland and China.

The bustling cities of China are getting a whole lot closer to New Zealand as capacity between the
countries expands this week.

On 2 May, Air New Zealand’s alliance partner Air China touched down in Auckland for the first time
in three years, giving Air New Zealand customers a direct route to Beijing – the world’s most
populous capital city. The next day, Air New Zealand’s Auckland-Shanghai flights return to daily.

Air New Zealand Chief Customer and Sales Officer Leanne Geraghty said the resumption of the
Beijing-Auckland route and daily flights to Shanghai were major milestones for the airline and for
New Zealand’s tourism industry as capacity to and from China ramps back up.

“We’re thrilled to welcome our alliance partner Air China back to New Zealand and extend our
Shanghai route to daily. China is a key market for us and the New Zealand tourism industry. The
return of this route will help connect even more Chinese visitors with the amazing experiences New
Zealand has to offer.”

A combination of the two services will deliver around 6,500 seats a week between Auckland and
China.

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Pre-pandemic, China was New Zealand's second-largest international visitor market, with 450,000
visitors in 2019 and one of the most valuable in terms of holiday visitor spend, bringing in $1.5
billion.

The resumption of the Beijing-Auckland route is part of a strategic alliance between Air New Zealand
and Air China.

Ms Geraghty said the partnership with Air China would help to stimulate tourism in New Zealand
and aid the industry’s recovery.

“China is an incredibly important inbound visitor markets, and we expect interest in visiting New
Zealand to continue to grow among Chinese travellers. Our strategic alliance with Air China
provides additional capacity and improved connectivity, helping us to meet demand and showcase
New Zealand as a world-class tourism destination.

“We can't wait to welcome back even more Chinese visitors to our shores and show them the warm
and friendly hospitality that New Zealand is known for.”

Air New Zealand and Air China's strategic alliance means that customers of both airlines enjoy
reciprocal frequent flyer benefits, such as earning and spending loyalty points and lounge access.
Air New Zealand customers also have access to Air China's comprehensive network of more than
300 routes, while Air China customers have access to New Zealand destinations and its Pacific
network.