Major Customer RFP Update

Major Customer RFP Update 16 August 2023

On 17 July 2023, SDL advised that its largest customer had indicated it intended to shortly
issue a request for proposal (RFP) tender for the communications programmes that SDL
supplies.
The customer has notified SDL that it
has now decided to not release the RFP until early
next year.
SDL reiterates that the RFP is not related to any service quality issue, in fact the customer
advised it is very satisfied with SDL’s service quality and operational flexibility, which has
helped save several million dollars in costs to date, in what are technically complex, global
communications programmes. The RFP is part of the customer’s regular review and
tendering of its major contracts.
SDL advises that this customer provides a very material contribution to the Company’s
financial results.
A further update will be provided when the RFP tender is received.

For further information please contact:
John McMahon Patrick Brand
Chair Chief Executive Officer
+64-(0)21-0914 0236 +1-203-550 0865