The Warehouse Group Limited logo

Annual Shareholders’ Meeting Chair and CEO Addresses

AGM23 November 2023WHSConsumer Discretionary

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To: NZX Limited

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Auckland, 24 November, 2023

The Warehouse Group Limited Annual Shareholders’ Meeting 2023

The Warehouse Group Limited is holding its Annual Shareholders’ Meeting today, commencing at

10am. Attached are the Chair and CEO addresses and the accompanying presentation.


ENDS


Contact details regarding this announcement:


Investors and Analysts: Celia Mearns, Acting Chief Financial Officer

To be contacted via Kim Russell +64 9 488 3285 or +64 21 452 860


Media: Lizzie Havercroft, Corporate Affairs Partner +64 27 507 0613

Media.enquiries@thewarehouse.co.nz

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The Warehouse Group 2023 Annual Meeting

24 November 2023

Chair's Address – Joan Withers

Introduction

Kia ora koutou katoa. Haere mai ki tenei hui motuhake.

Good morning ladies and gentlemen and thank you for joining us. My name is Joan Withers,

and I am the Chair of The Warehouse Group.

On behalf of your Directors, the Group Chief Executive Officer, our Leadership Squad and all

our team members I extend a very warm welcome to our Annual Shareholders’ Meeting –

both to those of you in the room today, and to all our shareholders who are joining us

online.

The notice convening today’s meeting was circulated to shareholders on 25 October 2023,

and a quorum is present, so I am pleased to declare the 2023 Annual Shareholders’ Meeting

of The Warehouse Group open.

Today’s meeting is being held both in-person and online via the Computershare Online

Meetings platform. This allows shareholders, proxies and guests who were not able to travel

and attend the meeting in person to attend the meeting virtually. All of our online attendees

can now see a live webcast of this event and read the company documents associated with

the meeting. In addition, shareholders and proxies may ask questions and submit votes, and

I will outline the process for that shortly.

Agenda

Before proceeding with the formal business, I will run through the order of events for

today’s meeting.

The agenda will start with the usual formalities and then I will provide a recap of the FY23

annual results, our dividend distributions to shareholders, as well as an update on our non-

financial milestones including sustainability and our people.

Nick Grayston, our Group Chief Executive Officer, will then provide some detail on our

strategy, our ecosystem, and go through more detail of the year in review as well as an

update on the first quarter of the current financial year and our outlook for the remainder

of FY24.


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We will then turn to the formal part of the day’s business. The resolutions today include the

re-election of two Directors, being Dean Hamilton and Robbie Tindall, and authorising the

setting of the auditor's fees.

We will cover each resolution in turn and invite you to submit your questions specific to

those items, which we will respond to during the Q&A session for each resolution.

Voting will take place by poll. I will outline the process for the discussion and voting on the

resolutions at that point in the agenda.

Following the resolutions, we will take questions on the Group’s financial performance,

operational performance, or other general business. I ask that you wait to raise any of your

questions of a general nature until that time.

If you have joined the meeting online, you will be able to submit a question or vote on the

resolutions throughout the course of the meeting.

We will now move to the formal agenda.

Proxies

Proxies have been received from 380 shareholders representing 197,828,106 voting shares.

This represents 57.04% of the voting shares in the Company.

The valid proxies we have received support the resolutions to be considered later in the

meeting. I will provide further details on proxies in respect of each resolution at that time.

2022 Annual Meeting

I confirm that the minutes of the 2022 Annual Meeting held on 25 November 2022 have

been signed and confirmed by me as the Chair of that Meeting. These minutes are available

for review on the Company’s website.

Annual Report

The Financial Statements for the 52 weeks ended 30 July 2023, together with the Auditor’s

report are set out in the Company’s 2023 Annual Report, which was released to the NZX and

made available on our website on 28 September 2023.

If you would like a hard copy of the Annual Report, please email us at

investors@thewarehouse.co.nz to request a copy.

Under the Companies Act 1993, there is no requirement to approve the Financial

Statements or the auditor’s report at Annual Meetings, however we will be happy to answer

any questions you may have during the Q&A session at the end of the meeting.

FY23 ANNUAL RESULTS

I will firstly focus on our financial performance during FY23.


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The past 24 months have been challenging for the New Zealand retail trading environment

in general and exceptionally so for The Warehouse Group.

As we all know, Kiwi families are experiencing rising inflation, rising interest rates and

increased cost of living, thereby reducing their disposable income. This difficult trading

environment has occurred at a time when the Group is at the point of peak spending on

replacing legacy information systems and digital infrastructure necessary to support our in-

store and online strategies.

We did experience sales growth for the Group in FY23, achieving $3.4 billion in total Group

sales, up 3.2% on the prior year. We saw a particularly strong sales result in The Warehouse

of $1.9 billion – the brand’s highest sales year on record and up 9.6% on FY22. However,

customers responded to the economic climate by reducing their spending on higher

discretionary items, impacting our other brands' sales.

Gross profit margin was disappointing in the first half of FY23, as the costs of products and

freight were impacted by inflation and global supply chain disruption. While striving to

deliver value to our customers by keeping prices as low as possible, we did not move quickly

enough to react to the impact of these increasing costs. In the second half of FY23, we took

action through margin management initiatives to recover some of this deterioration while

preserving value on critical items.

Overall, Group gross profit decreased from $1.2 billion in FY22 to $1.1 billion in FY23.

Group gross profit margin percentage improved from 32.7% in the first half of FY23 to 33.4%

for the FY23 full year. However, this was still down from 35.3% in FY22, and we continue to

put in place margin enhancing initiatives to recover this. We are pleased to see the second

half improvement continue into the first quarter of FY24, which Nick will take you through

shortly.

The Group finished the year with adjusted net profit after tax of $37.5 million for FY23,

compared to $85.5 million in FY22, with reported net profit after tax of $29.8 million (after

unusual items of $13.9 million), compared to $89.3 million in FY22.

As the Group has traded through this environment, and assisted by the sale of the Royal

Oak property, we strengthened the balance sheet from the half year, with net debt of $48.1

million – up slightly on FY22, but a significant reduction from debt levels of $83.4 million at

the FY23 half year, and providing available liquidity of $421.9 million at year end. This is

within our target liquidity range of $350 million to $450 million.

Performance review and actions we are taking

The FY23 result is one on which we have reflected at Board and executive level a great deal.

We are very conscious of the fact that shareholders will not be happy with where the share

price currently sits or the fact that we did not declare an interim dividend.


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I can confirm that as a Board and executive team our focus and priority is on maximising our

trading performance and significantly improving our financial results as we work through

the current financial year.

As mentioned, gross profit margin decreased in the first half of FY23, as costs increased and

global supply chain was disrupted and to be honest, we should have anticipated these

changing conditions sooner.

The collapse in the performance of Torpedo7 and the loss in The Market.com also seriously

impacted our bottom line.

As we saw the first half of FY23 unfolding, we implemented actions which did see margin

performance improve in H2 and we have continued to see margin improvement in the FY24

first quarter.

In particular, we outlined at the full year specific actions we are taking to improve margin

and profitability performance, including:

• We have reprioritised our transformation focus to concentrate on EBIT delivery;

• We are successfully reducing store labour costs by driving productivity

improvements;

• We have closed the 1-day operations and integrated The Market and Torpedo7 into

our Agile operating structure;

• We are improving the profitability of our grocery range while offering affordable

essentials to Kiwis; and

• We have implemented Improved inventory control – evidenced by the reduction in

inventory levels by financial year end.


Nick will provide more details on these initiatives, and more detail on Torpedo7, shortly.

We know we have more work to do. We are committed to growing profitable sales,

improving financial performance, and growing shareholder value.

Dividends

The Group dividend policy is to distribute at least 70% of the Group's full year adjusted net

profit after tax, at the discretion of the Board, and subject to trading performance, market

conditions and liquidity requirements.

As previously mentioned, we took the difficult decision to not declare an interim dividend.

Given the return of net debt to levels by year end that fall within our target liquidity range

of $350 - $450 million, and the planned reduction in project expenditure from $154.4

million in FY23 to $80.0 million in FY24, the Board was pleased to declare an FY23 final

dividend of 8.0 cents per share.

Our objective is to deliver consistent and sustainable returns for our shareholders.


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Governance

As I have described, Nick and the executive leadership team continue to be focused on

significantly improving our profitability and capitalising on the opportunities this challenging

market is presenting.

The Board provides support and guidance to the leadership team, and we continue to

evolve our governance practices and interactions. I must thank my fellow directors for their

impeccable dedication to their roles. Every board has a range of imperatives it needs to

balance in order to fulfil all of its duties. We believe there is no inherent incompatibility in

fulfilling our Purpose of Helping Kiwis Live Better Every Day, maintaining our social licence to

operate which is behaving in a way that inspires trust and confidence in the business, and

driving the creation of long term shareholder value.

Results such as we have experienced in this past financial year provoke both a visceral and

intellectual response from directors. We care passionately about the fortunes of The

Warehouse Group. There has been an enormous effort put in by both the board and

leadership team. We know that’s not what counts – we need to show the results of our

collective efforts – but during the financial year the board held 13 meetings over 18 days as

well as 25 committee meetings.

We once again conducted an independently facilitated board performance review, we

considered our skill mix and composition and worked on board succession. We welcomed

our latest appointee, Jeremy O’Brien to the Future Director role. We are one of corporate

New Zealand’s strongest supporters of the Future Director scheme, which is building a

pipeline of the next generation of Company Directors. The scheme will assist in ensuring NZ

has a younger cohort of governance practitioners coming through, enabling a sustainable

framework for best of breed corporate governance.

And speaking of sustainability, again this year we made progress against our targets and our

climate reporting capability.

Sustainability Milestones

Back in 2021 we established a dedicated Board committee Chaired by Rachel Taulelei to

provide oversight on Environmental and Social Sustainability strategy and to guide our

reporting. That same year we set four building blocks for us to target and measure our

progress on the environmental issues which matter the most to us and our stakeholders,

and through which we believe we can make the most impact.

Those building blocks include:

1. Increasing the number of products with sustainable attributes, such as more

sustainable production methods, materials or packaging, and helping our suppliers

reduce their own greenhouse gas emissions;

2. Enabling sustainable living solutions that help our customers live a healthy, low-

carbon lifestyle;


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3. Providing circularity solutions that reduce the amount of post-consumer waste

going to landfill;

4. Increasing the sustainability performance of our operations and decreasing our

operational carbon emissions (Scope 1 & 2) to zero by 2040.


We are very proud of the milestones we have achieved this year – and I would like to call

out a few of the achievements I am most proud of:

• 33% of our private label sales are now from products with sustainable attributes;

• 43% of our private label sales were derived from products with packaging that is

either compostable or recyclable;

• We are increasing our efforts on Scope 3 and have engaged with 80% of our direct

suppliers to start measuring their Scope 1 and 2 (our Scope 3);

• Through our instore consumer recycling initiatives, we recycled 199 tonnes of post-

consumer waste; and last but not least;

• In September 2023, we signed an agreement with Lodestone Energy to provide solar

power to 260 of The Warehouse Group sites, which will effectively reduce our Scope

2 emissions to zero by 2027.

We are well advanced in our preparation for compliance with the mandatory Climate

Related Disclosures regime which takes effect in 2024.

People, Diversity, Health & Safety

Along with our environmental metrics and targets, what we also hold important is the

diversity, well-being and health and safety of our 12,000 people.

Gender equity remains a core focus for us, and I am pleased to report that females hold 50%

of our senior leadership roles, 50% of our Board members are female, and we have achieved

101% gender pay equity at Group level. In addition, we continue to maintain the Rainbow

Tick certification, and have done so since 2019.

Some of the diversity and well-being initiatives we have implemented or continued this year

include:

• Te Ao Māori, Pride, Wāhine Advocates and Neurodiversity groups across the

organisation;

• Our Gender Transition Policy allows for 10 days paid leave;

• Our Family Violence Policy allows for 15 days paid leave and three nights’

accommodation;

• Our Parental Leave Policy, which we brought in last year, allows for 26 weeks full

pay, as well as “Ease Back to Work” flexible hours and “Be There for Partners” leave;

• We also have Lifestyle Leave and Career Break options available to team members.


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The health and safety of our people and customers is top priority, with conversations,

reporting and action plans spanning every level of the organisation. From the Board Health,

Safety and Wellbeing Committee, led by Julia Raue, to our Leadership Squad and our teams

on the store and distribution centre floors.

Over the last few years, we have intentionally moved from a culture of compliance to a

culture of care, where compliance just becomes second nature. In 2022 we embedded a

new health and safety system, EcoPortal, and we have seen significant improvement in

reporting, data tracking and team member response to safety awareness.

We have continued to invest in safety measures and support services for our team members

– such as training our store team members in incident management, providing Benestar

support for affected team members, and investing $1.8 million to strengthen store security

across all our brands and particularly in our Noel Leeming stores.

We continue to focus on violent and aggressive behaviour (VAB), traffic management, and

critical risk events. During FY23, the Group reported 224 VAB incidents – while it is

disappointing that this is higher than last year, this reflects improved reporting from our

team and the scale of incidents across our network and our communities.

On the other hand, only one critical traffic management incident was reported in FY23,

which is still one too many, but it compares to 11 in FY22. And eight critical risk events were

reported this year, significantly down on last year’s 52 events.

We also saw a reduction of lost time injuries by nearly 11%.

Conclusion

Before I hand you over to Group CEO Nick Grayston, I would like to thank our customers

across all our brands – The Warehouse, Warehouse Stationery, Noel Leeming, Torpedo7 and

TheMarket.com for continuing to choose us.

Thank you to our team members for their hard work, dedication and their ability and

willingness to adapt and rise to the challenge of current trading environments.

I have already paid tribute to my fellow Board Members for their contribution this year, but

thankyou again.

And on behalf of the Board, I would like to thank our CEO Nick Grayston and the Leadership

Squad he has working alongside him. Their support and energy have been outstanding in

helping shape and drive the Group’s strategy in the midst of wider economic, social and

political challenges we’re now facing.

I am very proud that the values of The Warehouse Group and our strong and focused team

have continued to deliver for New Zealanders.

Finally, I would like to thank you, our shareholders, for your continued support and

forbearance. FY23 is a year on which we must reflect and learn, and build upon. As we head


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into our peak trading weeks, I can assure you that the team is fully focused on making sure

we have a much improved result to report to you in 2024.

I will now hand over to Nick to brief you on the Company’s strategy, more detail on the FY23

performance and a FY24 Q1 update.

Thank you, Nick.

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1




The Warehouse Group 2023 Annual Meeting

24 November 2023

CEO Address – Nick Grayston

Introduction

Thank you, Joan and good morning everyone.

There is no question that 2023 has been a challenging year for The Warehouse Group. I

would like to start my comments today by acknowledging that our annual results for FY23

are disappointing and that we have significant work underway to win back the confidence of

analysts and shareholders.

In FY23 while we're proud to have kept the essentials affordable for families and made

strong FY23 sales at The Warehouse, the EBIT result was degraded by other factors.

These include our ongoing investment in the transformation and modernisation of the

Group’s systems and infrastructure which coincided with much weaker consumer

confidence. The impact was exacerbated by the significant increase in the cost of living and

a shift in spending and disposable income away from big-ticket items to travel and

entertainment. These factors, along with material cost inflation to Cost Of Goods Sold,

compromised our margin and profitability.

There is plenty of upside to fight for. I will take you through the plan we have put in place

from which we are seeing some early progress in key areas. We were pleased to be able to

share details of some margin improvements and reduction in our Cost of Doing Business in

our latest FY24 Q1 Trading update, which I will also share more about.

Strategic Prioritization

The first half of FY23 was challenging, during which we experienced a raft of headwinds,

impacting our margins and profitability. While we planned for an increase in Cost of Doing

Business, in particular around information system costs, we faced more pressure on our

Gross Profit Margin than expected through promotional activity and cost of goods, while

trying to deliver value to our customers.

We made the conscious choice to continue the investment to complete our transformation

programme which drove increased CODB, particularly IS operational expenditure and

depreciation. The change in accounting principles also meant much of this expenditure hit

the bottom line immediately, resulting in this being expensed through the Profit and Loss,

rather than being capitalised over 5 or 10 years.


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In 2021, coming out of COVID, we recommitted to a strategy that focussed on fixing the

retail fundamentals and investing in the digital future. While it is hard to strike the right

balance in the best of times, the post-COVID-19 environment and subsequent change in

customer shopping habits has caused us to refocus the balance on retail fundamentals.

As a result, we have deferred approximately $30 million of digital initiative expenditure. We

are 30 years underinvested and we are going through a painful time of catch-up. However,

it would be inefficient to stop these much-needed key infrastructure projects part way

through, versus continuing and finishing these much needed investments.

In response to tougher trading conditions, we undertook a strategic reprioritisation, to focus

on the key triggers to improve our financial performance, and improve both our operational

efficiency and our customer offering.

• For our financial performance, this means focussing on operational performance by

minimising our cost to serve and managing gross profit margin. Looking at initiatives

to reduce our cost of doing business and to rebalance our capital and project

expenditure.

• Operationally and better to serve our customers, we have integrated TheMarket and

Torpedo7 into our Agile brands operating structure. We are focussed on growing

grocery in The Warehouse including our own private label Market Kitchen range.

And we continue to build our MarketClub membership programme to offer the best

deals for our customers and leverage our competitive advantage.

Actions taken to improve performance

As Joan mentioned, while sales increased in FY23, it was a disappointing year as our margins

and profitability declined. As part of the strategic reprioritisation – and specifically to

improve our financial performance, to minimise our cost to serve, manage gross profit

margin, and reduce cost of doing business and project expenditure, we have set the

following initiatives:

Reprioritised transformation to concentrate on EBIT delivery:

• We have restructured teams in the SSO which will deliver $24 million annual benefit;

• We expect TheMarket loss to be less than $5m this financial year, down from $16m

in the FY23 first half alone;

• We’ve reduced TheMarket promotional spend close to zero; and

• We have deferred approximately $30 million digital initiative expenditure until we

can afford it.

We continue to reduce store labour costs by driving greater efficiency. As a consequence:

• Total employee expenses have held flat as a percentage of sales in FY23 compared to

FY22 – despite wage inflation pressures; and

• The Warehouse cost of doing business decreased as a percentage of sales from

35.9% in FY22 to 33.6% in FY23.


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With regards to 1-day, TheMarket and Torpedo7:

• We closed 1-day website, exited 1-day distribution centre, and sold through

1-day inventory;

• TheMarket.com moved to Agile in March 2023 with greater focus on Group

Marketplace and we are assessing the future platform direction with a view to

further simplification;

• Torpedo7 moved to Agile structure in August 2023. We have a full Torpedo7 review

underway of which I’ll share more details of in a moment.

In The Warehouse, we are focussed on improving profitability of our grocery offering:

• We increased Market Kitchen range to include 64 different products in FY23, with

many more being added;

• We have improved grocery supply chain capability and efficiency;

• We have improved margin management – through real time pricing, reactive pricing

to increased cost of product, and reduced handling through distribution efficiencies

and the use of bulk stacks; and

• Reduced our SKU-count by eliminating unprofitable SKUs and duplication

• Increased our fresh fruit and vegetables offering to 22 stores.

And lastly, after a couple of years of elevated inventory levels due to supply chain

disruptions, we reduced inventory levels which helped reduce working capital:

• Inventory reduced materially between the FY23 half year and year end with closing

inventory $493.3 million compared to $562.3 million at FY22.

• System projects have commenced which will enable us to improve inventory further

once complete.

We know we still have significant work to do. We are committed to improving our

performance through controlling our costs, improving our margins, increasing profitability,

and growing shareholder value.

Group Performance

We have been through the results and the headline numbers, so I will just briefly touch on

the key P&L and Balance Sheet line items.

While sales increased 3.2% over the year, Gross profit margin decreased 190 basis points

compared to prior year to 33.4% - and as mentioned this did improve in the second half and

we are seeing this improvement continue into the first quarter of FY24 as a result of the

implementation of margin management initiatives.

Cost of Doing Business increased in dollar terms, mainly due to significant increases in

informational systems, digital costs and depreciation, but decreased slightly as a percentage

of sales to 31.6%.


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Adjusted NPAT was $37.5 million in FY23, compared to $85.5 million in FY22, a decrease of

56.2%.

Reported NPAT was $29.8 million in FY23, compared to $89.3 million in FY22 due to

restructuring costs and the impairment of Zoom investment.

Balance Sheet

One of the biggest hurdles over the past couple of years was the build up of inventory as we

managed uncertain stock flow through COVID supply chain disruptions and port

congestions. It was pleasing to see our work result in inventory returning to normalised

levels. Our payables balance reduced significantly.

Fixed assets increased due to an increase in store development, notably our new

Warkworth stores which opened in May 2023, and investment in core systems and digital

platforms, offset by sale of Royal Oak property which reduced capital consumption under a

sale and lease back arrangement.

While Net Debt increased from $41.2 million to $48.1 million at year end, this was a

significant reduction from $83.4 million at the FY23 half year.

And the year end liquidity of $421.9 million, is well within the Group’s target liquidity range

of $350 million to $450 million.

Project Expenditure

The nature of new accounting standards and the fact that a significant amount of our

project expenditure is now classified as SaaS spend, or “Software as a Service” means that

much of it hits us immediately as expense and is taken straight to the P and L. Now we

account for total project expenditure rather than just capital expenditure taken to the

Balance Sheet.

In FY23, capital expenditure was $113.2 million compared to $107.5 million in FY22, while

total project expenditure


was $154.4 million on these projects in FY23.

Core Systems investment included the ERP Finance and Inventory, Group Order

Management System, Warehouse Management System, Master Data Management, and the

delivery of our new people and HR system, Human Capital Management.

Store development continued in FY23, but at a lesser pace than in FY22. New stores

included the new Warkworth retail centre including The Warehouse, a Warehouse

Stationery SWAS, and a relocated Noel Leeming store. We opened a new Torpedo7 store in

Botany and relocated the Torpedo7 Christchurch store to a bigger site. Our SWAS

integration programme included the development of a further 5 stores in FY23, bringing the

total number of SWAS stores to 40.

Total project expenditure of $80 million is planned in FY24, with capital expenditure

(including prepayments) expected to be between $60 million to $70 million.


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Torpedo7 Recovery Plan

We have experienced significant challenges with Torpedo7 which delivered an operating

loss for FY23 of $22.2 million and we have seen further sales decline of 25.4% in FY24 Q1.

Decreased consumer demand, consistent with the global decline in the bike market, has

continued to impact sales and profitability and exposed other flaws in the Torpedo7

business model.

In FY23, we provided for inventory impairment of $4.6 million against Torpedo7 to manage

excess and aged stock and have put a recovery plan in place.

In October we completed a full end-to-end ERP change in Torpedo7. This has caused some

disruption with fulfilment in Q1 and resulted in a period when some customers were unable

to have transactions fulfilled both instore and online. Most of these teething issues are

resolved now.

Addressing Torpedo7’s performance continues to be a major focus for the Group for FY24.

We have major initiatives to improve gross profit margin and, importantly, reduce the cost

of doing business and will provide a full update at the FY24 half year.

FY24 Q1 Update

On the 14

th

of November, we shared with the market our FY24 Q1 trading update.

Group sales for the 13 weeks to 29 October 2023, being FY24 Q1, were $713.3 million, a

decline of 6.7% compared to FY23 Q1.

• The Warehouse sales were $394.2 million, down 4.9%. Grocery category sales

continued to grow, with sales increasing 8.2% and making up 22.8% of total The

Warehouse sales.

• Warehouse Stationery sales were $54.6 million, down 4.0%.

• Noel Leeming sales were $234.1 million, down 5.1%.

• Torpedo7 sales were $27.9 million, down 25.4%.

For context, we were up against a very strong comparative period in FY23 Q1 across all

brands, following the easing of COVID-19 restrictions. This saw FY23 Group sales increasing

21.2% and The Warehouse sales increasing 39.0% compared to the FY22 first quarter.

Group gross profit was $243.4 million in FY24 Q1, down just 1.6% compared to FY23 Q1.

We have seen an improvement in Group gross profit margin percentage of 180 basis points

year on year, increasing from 32.3% in FY23 Q1 to 34.1% in FY24 Q1, due to improvement in

the management of Cost of Goods Sold.

While online sales have decreased, this has been a normalisation of online sales from peak

COVID-19 online trading patterns, down to 8.4% of total sales in FY24 Q1.


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Highlights for the quarter include opening new The Warehouse and Noel Leeming stores in

Wanaka on 12

th

October and expanding our fresh fruit and vegetables offering at The

Warehouse to 22 stores, up from 12 at year end.

While these results show some margin improvements across our main brands and good

progress on lowering our Group cost of doing business, we have a firm focus on the

Christmas trading peak and on maximising the opportunity of summer.

Outlook

To recap, looking ahead, and drawing on the improvements we’ve seen in Q1, we are

focused on continuing momentum and on improving our financial performance in FY24.

FY24 has started with softer sales than expected, but with Gross Profit Margin

improvements broadly in line with expectations. We remain cautious about the outlook as

we approach our busiest time of the year.

The business has planned its cost base and inventory purchasing in consideration of this

uncertainty. We will continue to adapt our trading plan to the market conditions as sales

build through to Christmas.

Torpedo7 has not made the progress we’d hoped to see, and we have a critical quarter

ahead as we focus on driving its performance recovery. It is without question a very

challenging situation and we will be reporting on the performance against our recovery plan

at half year.

We have planned project expenditure of $80 million in FY24 with a focus on delivering

major projects that are in flight.

We are well positioned as we move into our biggest quarter including Black Friday,

Christmas trading, and our summer peak period with good levels of stock across all our

brands.

Leadership Squad

And lastly, I would just like to provide you an update with, and introduce, our Leadership

Squad.

As Joan mentioned, our Chief Financial Officer Jonathan Oram left the Group last month

after five years with the business. But we are thrilled to have the calibre, company

knowledge, and financial expertise of Celia join the Leadership team. Celia has been with

the Group for nearly 3 years and up to her appointment of Acting CFO, has been leading the

financial performance and forecasting teams.

We’re thrilled that Mark Anderton will join the Executive Leadership Squad as Chief Sourcing

& Sustainability Officer. Mark is based in Shanghai in our international sourcing office. The

progress Mark and his team have made with suppliers, ethical sourcing and growing our

range of sustainable products has been significant. With our focus increasingly on tackling

our Scope 3 emissions, Mark will lead our sustainability approach going forward.


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The rest of the team you know, most of whom are here today, and will be available for

questions during the Q&A session at the end of the meeting and to meet with you

informally after the closure of the meeting.

Close

To conclude, we are very clear about the work to do in front of us.

We remain committed to our strategy and investment in our transformation, however the

shift in market conditions and customer spending has put pressure on our business and led

to a disappointing overall result for FY23. This has pivoted our focus from transformation to

improving our performance.

I would like to thank you as shareholders for your continued support and I wish you a happy

Christmas and summer ahead.

I will ask Joan to return to the lectern to conduct the formal part of today’s business.

Thank you, Joan.

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ANNUAL MEETING
2023

24 November 2023

JOAN
WITHERS

BOARD CHAIR

2

Welcome –Joan Withers
Strategic update and FY23 performance –

Nick Grayston

Formal Business: Resolutions –Joan Withers

•Resolution 1 –Re-election of Dean Hamilton

•Resolution 2 –Re-election of Robbie Tindall

•Resolution 3 –Auditor Fees

General Business and Q&A –Joan Withers

MEETING AGENDA

3

2

13

23

28

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4

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5

THE WAREHOUSE GROUP BOARD
Joan Withers, Chair

Independent Non-Executive Director

Appointed September 2016

Last re-elected November 2022

Antony (Tony) Balfour

Independent Non-Executive Director

Appointed October 2012

Last re-elected November 2021

Dean Hamilton

Independent Non-Executive Director

Appointed April 2020

Retiring by rotation and standing for re-

election in November 2023

John Journee

Independent Non-Executive Director

Appointed October 2013

Last re-elected November 2021

Julia Raue

Independent Non-Executive Director

Appointed September 2016

Last re-elected November 2022

Rachel Taulelei

Independent Non-Executive Director

Appointed February 2021

Last re-elected November 2021

Robert Tindall

Non-Executive Director

Appointed November 2020

Retiring by rotation and standing for re-

election in November 2023

Caroline Rainsford

Independent Non-Executive Director

Appointed August 2022

Last re-elected November 2022

6

2023
AT A GLANCE

UP 3.2%

ON FY22

3,071.4

3,172.8

3,414.6

3,294.3

3,399.1

FY19FY20FY21FY22FY23

UP 10.7%

ON FY19

(2.6% CAGR)

SALES

$M

GROSS

PROFIT

$M

74.1

32.1

167.2

85.5

37.5

FY19FY20FY21FY22FY23

ADJUSTED

NPAT

1

$M

DOWN 2.4%

ON FY22

UP 10.5%

ON FY19

(2.5% CAGR)

DOWN 56.2%

ON FY22

1,028.6

1,034.9

1,241.4

1,164.4

1,136.7

33.5%

32.6%

36.4%

35.3%

33.4%

0%

10%

20%

30%

40%

0

200

400

600

800

1,000

1,200

1,400

FY19FY20FY21FY22FY23

Gross ProfitGross Profit Margin

76.2

-168.1

-160.5

41.2

48.1

FY19FY20FY21FY22FY23

NET

DEBT /

(CASH)

$M

1.FY21 Adjusted NPAT has been restated for Cloud Computing adjustments (“SaaS”).

FY19 and FY20 are not adjusted for the SaaS accounting policy change.

LIQUIDITY HEADROOM $421.9M

(FY22: $378.8M)

7

•FY23 was a disappointing financial year –while sales increased 3.2% our costs increased
at a faster pace, impacting Gross Margin and Operating Profit.

•The Board and Executive Team are focussed on maximising our trading performance and

significantly improving our financial results as we work through the current financial year.

•Gross profit margin has been impacted –and particularly in the first half of FY23 –as the

costs of products and freight were impacted by inflation and global supply chain disruption.

We should have anticipated these changing conditions sooner.

•The actions we implemented after the H1 result did improve our margin performance in H2,

and we have continued to see margin improvement in FY24 Q1.

•We indicated at the full year specific actions we are taking to improve margin and

profitability performance –and this includes:

•Reprioritised transformation to concentrate on EBIT delivery;

•Continue to reduce store labour costs by driving productivity improvements;

•Closure of 1-day operations and integration of The Market and T7 into Agile;

•Improve profitability of grocery offering while offering affordable essentials to Kiwis;

and

•Improved inventory control –reduce by financial year end.

•We are committed to improving financial performance and growing shareholder value.

PERFORMANCE REVIEW AND ACTIONS

WE ARE TAKING

8

•The Group dividend policy is to distribute at least 70% of the
Group's full year adjusted net profit after tax, at the discretion

of the Board, and subject to trading performance, market

conditions and liquidity requirements.

•Given the return of net debt to levels that meet our target

liquidity range of $350 -$450 million, and the reduction in

planned project expenditure

1

from $154.4 million in FY23 to

$80.0 million in FY24, the Board declared a final dividend of

8.0 cents per share.

•We are pleased to return to paying dividends after the first half

trading and liquidity position meant we took the difficult

decision not to pay a FY23 interim dividend. We strive to

deliver consistent and sustainable returns for our

shareholders.

10.0

9.0

13.0

10.0

6.08.0

17.5

10.0

8.0

5.0

16.0

17.0

35.5

20.0

8.0

FY18FY19FY20FY21FY22FY23

Historical Dividends (cps)

InterimFinalSpecial

DIVIDENDS

1.Total project expenditure includes capital expenditure, prepayments, SaaS expenditure and project

operating expenditure.

9

10
GOVERNANCE LEADERSHIP

•The Board provides support and guidance to the Leadership

Team, and we continue to evolve our governance practices

and interactions.

•There has been an enormous effort put in by both the Board

and Leadership Team –during the financial year the Board

held 13 meetings over 18 days as well as 25 committee

meetings.

•We conducted an independently facilitated Board

performance review, considering our skill mix and

composition and worked on board succession.

•We welcomed our latest appointee, Jeremy O’Brien to the

Future Director role. We are one of NZ corporates strongest

supporters of the Future Director scheme, which is building a

pipeline of the next generation of Company Directors.

•The scheme will assist in ensuring NZ has a younger cohort

of governance practitioners coming through, enabling a

sustainable framework for best of breed corporate

governance.

11
SUSTAINABILITY MILESTONES

11

TARGETFY23 PROGRESS

•Increase the share of private label sales from more

sustainable products, or products with circularity solutions to

50% by 2025 and 100% by 2035.

•Increase the share of private label sales from products with

more sustainable packaging to 50% by 2025 and 100% by

2035.

•Reduce the Group’s Scope 3 emissions generated by our

suppliers by 30% by 2030, 50% by 2035, and by 80% by

2040.

•33% of private label sales were derived from products with one

or more sustainable material or production features.

•43% of our private label sales were derived from products with

packaging that is compostable, or which can be recycled via

New Zealand's kerbside recycling infrastructure or instore.

•Engaged with direct suppliers representing 80% of private label

orders to start measuring their Scope 1 and 2 emissions (our

Scope 3) to set a baseline of Scope 3 emissions by 2025.

•Install electric vehicle (EV) charging stations at all possible

stores by 2030.

•13 of the 28 The Warehouse stores which offer free EV charging

have been upgraded to 25kW DC rapid chargers.

•Enable 2.5 million customers to use our waste recycling or

circular reuse solutions by 2030.

•44 The Warehouse stores with soft-plastic recycling.

•33 Noel Leeming and Warehouse Stationery stores with e-waste

recycling.

•131 Noel Leeming and Warehouse Stationery stores with ink

and toner recycling.

•Diverted a total of 199 tonnes of post-consumer waste from

landfill in FY23.

•Reduce Scope 1 and 2 emissions, aligned to a 1.5-degree

trajectory, by 42% by 2030 compared to our 2020 base year

and with the pathway to zero emissions by 2040.

•Reduce domestic and international freight emissions by 40%

by 2030 and only use sustainable transportation fuel by 2040.

•Become a zero-waste status organisation by 2025.

•Scope 1 and 2 emissions decreased 40.4% compared to FY20.

Signed Lodestone agreement to effectively reduce our Scope 2

emissions to zero by 2027.

•Sea freight emissions reduced by 25.2% and international

airfreight emissions reduced by 59.1%, compared to FY20.

•Diverted 72.9% of operational waste from landfill in FY23.

12
PEOPLE, DIVERSITY, HEALTH & SAFETY

12

Other team member diversity and well-being initiatives

•TeAoMāori, Pride, WāhineAdvocates and Neurodiversity

groups;

•Gender Transition Policy: 10 days paid leave;

•Family Violence Policy: 15 days paid leave and three free

nights’ accommodation;

•Parental Leave Policy: 26 weeks full pay (government payment

topped up), Ease Back to Work and Be There for Partners

leave;

•Lifestyle Leave and Career Break options available to team

members.

SINCE 2019

Health and safety

•Investment of $1.8 million in store security.

•Embedded health and safety system EcoPortalin 2022 –

seeing a significant improvement in reporting, data and

employee engagement.

•Violent and aggressive behaviour (“VAB”) incidents increased

from 38 in FY22 to 224 in FY23.

•Traffic management incidents decreased from 11 in FY22 to 1

in FY23

•Critical Risk incidents decreased from 52 in FY22 to 8 in FY23.

•Reduction of 10.9% lost time injuries.

NICK
GRAYSTON

CHIEF EXECUTIVE

OFFICER

13

STRATEGIC REPRIORITISATION
WE ARE DEEP IN THE PROCESS TO SIMPLIFY THE BUSINESS AND FOCUS ONTHE CORE

•It has been a challenging 12 months, particularly with the poor performance from Torpedo7. Customers have felt the pinch on their disposable

income with rising inflation, cost of living, increased interest rates, and a preference shift towards services and experiences over goods.

•We planned for an increase in Cost of Doing Business, in particular around IS costs, but faced more than expected pressure onour Gross Profit

Margin through promotional activity and cost of goods while trying to deliver value to our customers.

•We made the conscious choice to continue the investment to complete our transformation programme which drove increased CODB.

•We committed to a strategy that focussed on fixing the retail fundamentals and investing in the digital future.While it is hard to find the balance, the

change post-COVID environment and subsequent change in customer shopping habitshas caused us to refocus on the retail fundamentals.

•We have deferred approximately $30 million digital initiative expenditure.

•We are 30 years under-invested and we are going through a painful time of catch-up. However, it would be inefficient to stop these much-needed

key infrastructure projects part way through, versus continuing and finishing these investments.

Reduce Cost of Doing Business –roll out initiatives to

manage labour cost and realise information spend benefits

Project Expenditure –rebalance capital expenditure to align

with reprioritisation and fit within reduced envelope

Integration of TheMarket.com and Torpedo7 –bring these

brands into the Agile operating structure as planned

Growth in Grocery –including Market Kitchen and fresh

offering to deliver what customers need at competitive prices

Group membership –continue to build MarketClub and other

membership programmes to leverage competitive advantage

Focus on operational performance –minimise cost to

serve, manage gross profit margin and reduce working capital

Improving financial performance

Improving operational efficiency and customer offering

14

15
ACTIONS TAKEN TO IMPROVE PERFORMANCE

AND SIMPLIFY THE BUSINESS

Reprioritised

transformation to

concentrate on EBIT

delivery.

Reduced store

labour costs by

driving productivity

improvements.

Closed 1-day

operations and

integrated The

Market and T7 into

Agile.

Improve profitability

of grocery offering

while offering

affordable essentials

to Kiwis.

Improved inventory

control and reduced

inventory levels

✓SSO restructure

resulting in $24m of

annualised benefit.

✓FY24 operating loss

from TheMarketis

expected to be less

than $5 million.

✓Reduced

MarketClub

promotional spend.

✓Deferred spend

~$30 million.

✓Employee

expenses held flat

as % of sales on

FY22.

✓TWL CODB

decreased as a %

of sales from 35.9%

in FY22 to 33.6% in

FY23.

✓Closed 1-day

website, exited

distribution centre,

and sold inventory.

✓TheMarket.com

moved to Agile in

March 2023.

✓Torpedo7 moved to

Agile in Aug 2023

and a Torpedo7

review is underway.

✓Increased Market

Kitchen range to 64

different products.

✓Improved supply

chain capability.

✓Improved margin

management.

✓Reduced SKU count

and duplication.

✓Increased fresh fruit

and vegetable

offering to 22 stores.

✓Materially reduced

inventory from half

year with closing

inventory of $493.3

million compared to

$562.3 million at

FY22.

✓System projects

commenced to

further improve

inventory

management.

For the year ended 30 July 2023
1.Operating Profit includes the impact of SaaS but excludes the impact of NZ IFRS16 and unusual items and is a non-GAAP measure. For a reconciliation between Operating Profit and Reported

EBIT refer to Slide 19 of this presentation and Note 2 of the Financial Statements for the year ended 30 July 2023.

2.Adjusted Net Profit After Tax (NPAT) is before unusual itemsand is a non-GAAP measure.For a reconciliation between Reported and Adjusted NPAT refer to Slide 19 of this presentation and

Note 5 of the financial statements for the year ended 30 July 2023.

3.Reported NPAT refers to Net Profit After Tax attributable to shareholders of the parent.

•Sales growth of 3.2% was underpinned by a very strong first half

with sales growth of 4.8%, followed by a softer second half with

sales growth of 1.4% as cost of living impacted sales particularly in

Noel Leeming and Torpedo7.

•The Warehouse sales performed well with first half growth of 13.2%,

second half growth of 5.7%, and FY23 year growth of 9.6% -to

achieve record sales of $1.9 billion

•Gross Profit Margin declined 190 basis points compared to prior year

but saw a recovery from the first half decline of 200 basis points.

•Cost of Doing Business (“CODB”) increased in dollar terms, mainly

due to significant increases in informational systems, digital costs

and depreciation, but decreased slightly to 31.6% of total sales.

•Adjusted NPAT was $37.5 million in FY23, compared to $85.5 million

in FY22, a decrease of 56.2% and includes interest expense of

$9.1 million.

•Reported NPAT was $29.8 million in FY23, compared to $89.3

million in FY22 due to restructuring costs and impairment of Zoom

investment.

$ million

FY23FY22Variance

Group Sales

3,399.1 3,294.3

3.2%

Gross Profit

1,136.7 1,164.4

-2.4%

Gross Profit Margin %33.4%35.3%(190) bps

Cost of doing business (“CODB”)

1,075.5 1,047.6

2.7%

CODB %31.6%31.8%(20) bps

Operating Profit

1

61.2 116.8

-47.6%

Operating Profit Margin %1.8%3.5%(170) bps

NPAT (adjusted)

2

37.5 85.5

-56.2%

NPAT (reported)

3

29.8 89.3

-66.6%

Operating Cash Flow

214.2 105.4

103.2%

Dividends (cps)

8.0 20.0

(12.0)

16

GROUP PERFORMANCE

$ million
FY23FY22Variance

Inventory

493.3 562.3

(69.0)

Trade and other receivables

97.0 99.5

(2.5)

Trade and other payables

(407.2)(480.5)

73.3

Provisions

(71.7)(71.0)

(0.7)

Working Capital

111.4110.3

1.1

Associate

-3.8

(3.8)

Fixed Assets

317.6 303.2

14.4

Funds Employed

429.0417.3

11.7

Tax Assets

93.590.7

2.8

Derivatives

(2.1)28.8

(30.9)

Right of Use Assets

661.0673.3

(12.3)

Goodwill and Brands

73.0 73.0

-

Capital Employed

1,254.41,283.1

(28.7)

Shareholders’ Equity

402.1421.9

(19.8)

Minority Interests

1.0 (0.8)

1.8

Net Debt / (Cash)

48.1 41.2

6.9

Net Lease Liability

803.2 820.8

(17.6)

Sources of Funds

1,254.41,283.1

(28.7)

Liquidity

421.9378.843.1

•Working capital increased marginally over the course of FY23 but

within that was a significant reduction in inventory, down $69.0

million to $493.3 million.

•A part of the reduction in inventory was a normalisation of goods in

transit, which decreased from $94.1 million to $65.4 million. This

reduction reflected a return to previous shipping transit times and

reduction in port congestion.

•Offsetting this reduction in inventory was a decrease in trade and

other payables, reflecting lower inventory purchasing and a change

in product and brand mix.

•Fixed assets increased $14.4 million due to an increase in store

development, notably Warkworthin FY23, and investment in core

systems and digital platforms, offset by sale of Royal Oak property

under a sale and lease back arrangement.

•Net Debt increased from $41.2 million to $48.1 million at year end,

but a significant reduction from $83.4 million at half year.

•Committed bank facilities were $470.0 million at FY23, providing

liquidity of $421.9 million, versus the Group’s target liquidity range

of $350 million to $450 million.

BALANCE SHEET

17

As at 30 July 2023

$million
FY23

Capex Spend

FY23

Prepayments

FY23

SaaS spend

FY23

OpexSpend

FY23

Total Project

Core Systems

15.411.216.23.646.4

Store Development

26.6---26.6

Other IS

20.1-3.72.226.0

Digital and Customer

6.9-1.81.410.1

Supply Chain

10.9---10.9

Other

33.30.20.20.734.4

Total Project Spend

113.211.421.97.9154.4

PROJECT EXPENDITURE

•Capital expenditure was $113.2 million

1

in FY23, compared to $107.5 million in FY22.Total project expenditure

2

was $154.4 million

on these projects in FY23.

•Core Systems investment included delivery of ERP Finance and Inventory, Group Order Management System, Warehouse

Management System, Master Data Management, and the delivery of our new people and HR system, Human Capital Management.

•Store development continued in FY23, but at a lesser pace than in FY22.New stores included the new Warkworthretail centre, a

new Torpedo7 store in Botany, and the relocation of Torpedo7 Christchurch to a bigger site. Our SWAS integration programme

included the development of a further 5 stores in FY23, bringing the total number of SWAS stores to 40.

•Total project expenditure of $80 million is planned for FY24, with capital expenditure (including prepayments) expected to be

between $60 million to $70 million.

For the year ending 30 July 2023

13.6%

23.5%

17.8%

6.1%

9.6%

29.4%

Capital

Expenditure

$113.2m

1.The difference between Capital Expenditure of $113.2 million and Capital Expenditure per Statement of Cash Flows of $115.1 million is due to timing of accruals and creditor payments.

2.Total project expenditure includes capital expenditure, prepayments, SaaS expenditure and project operating expenditure.

18

19
TORPEDO7 RECOVERY PLAN

We have experienced significant challenges with Torpedo7 which delivered an operating

loss for FY23 of $22.2 million

•Decreased consumer demand, consistent with a significant global decline in the bike market,

significantly impacted sales and profitability.

•In FY23, we provided for inventory impairment of $4.6 million against Torpedo7 to manage

excess and aged stock and have put a recovery plan in place for the business.

•We have implemented a full end-to-end ERP in T7, this has caused fulfilment disruption.

•Addressing Torpedo7’s performance is a major focus for the Group for FY24, and we will

provide an update on our progress at our FY24 1H update.

•Despite ongoing efforts to turn this around, we continue to see decline in sales of 25.4% in

FY24 Q1.

Improving Gross Profit Margin

•Reducing excess inventory

•Improving bike margin through

brands and range

•Increasing apparel and private label

Reducing Cost of Doing Business

•Integration of support teams

•Closing poor performing stores

•Focus on labour productivity

•Group sales for the 13 weeks to 29 October 2023 (“FY24 Q1”) were $713.3 million,
a decline of 6.7% compared to FY23 Q1.

•The Warehouse sales were $394.2 million, down 4.9%. Grocery category

sales continued to grow, with sales increasing 8.2% compared to prior quarter

and making up 22.8% of total The Warehouse sales.

•Warehouse Stationery sales were $54.6 million, down 4.0% compared to

the same period last year.

•Noel Leeming sales were $234.1 million, down 5.1% compared to the same

period last year.

•Torpedo7sales were $27.9 million, down 25.4% compared to the same

period last year.

•Groupgrossprofitwas$243.4millioninFY24Q1,down1.6%comparedtoFY23

Q1.

•Groupgrossprofitmarginimproved180basispointsyearonyear,increasingfrom

32.3%inFY23Q1to34.1%inFY24Q1,duetoimprovementinthemanagement

ofCostOfGoodsSold.

•Wehaveseenanormalisationofonlinesales,backtopre-COVID-19levels,to

8.4%oftotalsalesinFY24Q1.

•HighlightsforthequarterincludeopeningnewTheWarehouseandNoelLeeming

storesinWanakaon12October2023andexpandingourfreshfruitandvegetables

offeringatTheWarehouseto22stores,upfrom12atyearend.

FY24 Q1 UPDATE

20

21
•Looking ahead and drawing on the improvements we’ve seen in Q1, we are focused on continuing momentum and on improving our

financial performance in FY24.

•FY24 has started with softer sales than expected and we remain cautious about the outlook as we approach our busiest time of the

year.

•Torpedo7 is our most challenged brand, and we will be reporting on the performance at the FY24 half year.

•We have planned project expenditure of $80 million in FY24 with a focus on delivering major projects that are in flight.

•We are well positioned as we move into our biggest quarter including Black Friday, Christmas trading, and our summer peak period

with good levels of stock across all our brands.

FY24 OUTLOOK

21

LEADERSHIP
SQUAD

Nick Grayston

Group CEO

Celia Mearns

Acting Group CFO

Richard Parker

Chief Human Resources Officer

Jonathan Waecker

Chief Customer and Sales Officer

Sarah Kearney

Chief Digital Officer

Ian Carter

Chief Store Operations Officer

Anna Shipley

Chief Corporate Affairs Officer

Edwin Gear

Chief Information Officer

Simon West

Chief Commercial Officer

Tania Benyon

Chief Product Officer

22

Mark Anderton

Chief Sourcing & Sustainability Officer

FORMAL
BUSINESS

23

BOARD CHAIR

RESOLUTIONS

23

RESOLUTION 1
Re-election of Dean Hamilton

Resolution 1Voted%

For195,387,31998.77

Against415,8300.21

Discretionary2,024,9571.02

Abstain84,916n/a

Proxy votes received in respect of this resolution:

24

RESOLUTION 2
Re-election of Robert Tindall

Resolution 2Voted%

For195,125,24798.63

Against708,4580.36

Discretionary2,005,7241.01

Abstain73,593n/a

Proxy votes received in respect of this resolution:

25

RESOLUTION 3
Auditor Fees

Resolution 3Voted%

For195,401,51898.77

Against293,3630.15

Discretionary2,130,6391.08

Abstain87,502n/a

That the Directors are authorised to fix the fees and expenses

of PricewaterhouseCoopers as auditors for the ensuing year.

Proxy votes received in respect of this resolution:

26

REMINDER:
PARTICIPATION IN VIRTUAL MEETING –VOTING

Shareholder & Proxyholder Voting

Once the voting has been opened, the resolutions and

voting options will allow voting.

To vote, simply click on the Vote tab, and select your voting

direction from the options shown on the screen. You can

vote for all resolutions at once or by each resolution.

Your vote has been cast when the tick appears. To change

your vote, select ‘Change Your Vote’.

27

GENERAL
BUSINESS

AND Q&A

28

REMINDER:
PARTICIPATION IN VIRTUAL MEETING –Q&A

Shareholder & Proxyholder Q&A Participation

Written Questions:

Questions may have been submitted ahead of the

meeting. If you have a question to submit during the live

meeting, please select the Q&A tab on the right half of

your screen at anytime. Type your question into the field

and press submit. Your question will be immediately

submitted.

Help:

The Q&A tab can also be used for immediate help. If you

need assistance, please submit your query in the same

manner as typing a question and a Computershare

representative will respond to you directly.

29

HELPING KIWIS LIVE
BETTER EVERY DAY

30

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