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Public Censure of Enprise Group Limited

Regulatory20 December 2023ENSInformation Technology

21 December 2023
PUBLIC CENSURE OF ENPRISE GROUP LIMITED

BY THE NZ MARKETS DISCIPLINARY TRIBUNAL FOR BREACH OF

NZX LISTING RULE 3.1.1


In a determination of the NZ Markets Disciplinary Tribunal (the Tribunal) dated

8 December 2023, the Tribunal found that Enprise Group Limited (ENS) breached NZX

Listing Rule (Rule) 3.1.1.


ENS released an announcement on 1 August 2022 advising that MYOB had purported

to reduce the margins its Kilimanjaro Consulting division received on existing sales of

MYOB Exo, the impact of that purported reduction of 42.86% would be approximately

$935,000 per annum and would significantly impact the services Kilimanjaro could

provide its MYOB Exo customers, and ENS rejected MYOB’s assertion that it could

unilaterally change the margins and intended to dispute it.


ENS accepted that the information in the announcement was Material Information.


The issue in this case centred on when ENS’s obligation to disclose the Material

Information arose – did it arise on 1 August 2022 when MYOB invoiced ENS at the

reduced margin as ENS argued, or did it arise earlier, in particular on 27 May 2022,

when MYOB notified ENS that it would be reducing the margins in accordance with their

existing agreement? The answer depended on whether, prior to 1 August 2022, ENS

had the benefit of the ‘safe harbour’ provided by Rule 3.1.2(a)(ii) – that is, did the

relevant information concern “an incomplete proposal or negotiation”.


The Tribunal did not accept that, following MYOB’s notice of the purported margin

reduction on 27 May 2022, there was an incomplete proposal or that the parties were

in negotiations with respect to that reduction for the purposes of Rule 3.1.2(a)(ii).

Rather, the Tribunal considered that ENS became Aware of the Material Information on

the evening of 27 May 2022, when MYOB emailed notice of changes to the agreement

and that each aspect of the Material Information released in the announcement was

known to ENS at that time.


The Tribunal acknowledged ENS’s view that MYOB’s 27 May 2022 notice was a

negotiating stance, based on its previous experience with MYOB, and its strongly held

view that MYOB did not have the power to unilaterally change the margins under their

agreement. The Tribunal noted, however, that it had seen no evidence to indicate that

ENS had considered the issue of disclosure as at 27 May 2022 and that, in any event,

the approach to disclosure is an objective one.


In determining penalty, the Tribunal had regard to the complex circumstances in this

case and the effect the Tribunal’s penalty may have on ENS’s ongoing commercial

viability.


The Tribunal ordered ENS to pay a financial penalty of $60,000, pay the costs of NZX

and the Tribunal (capped at $15,000, excluding GST), and be publicly censured in the

form of this announcement.


The full determination of the Tribunal in this matter is attached to this announcement.

---

1


IN NZ MARKETS DISCIPLINARY TRIBUNAL NZMDT 6/2023



UNDER NZ Markets Disciplinary Tribunal Rules



IN THE MATTER OF breach of NZX Listing Rules 3.1.1



BETWEEN NZX LIMITED

Acting by and through NZX Regulation

Limited (NZ RegCo)



AND ENPRISE GROUP LIMITED

(ENS)


___________________________________________________________


DETERMINATION OF NZ MARKETS DISCIPLINARY TRIBUNAL

8 DECEMBER 2023

____________________________________________________










Rachel Batters

Executive Counsel

NZ Markets Disciplinary Tribunal

Email: rachel.batters@nzmdt.com



2



1. This is a decision of a division of the NZ Markets Disciplinary Tribunal (the

Tribunal) comprising Hon Sir Terence Arnold KC, Kirsty Campbell and Alan

Isaac.


2. Capitalised terms that are not defined in this decision have the meanings given

to them in the NZX Listing Rules (the Rules) or the Tribunal Rules, as the case

may be.


3. Enprise Group Limited (ENS) is an Issuer and is bound by the Rules.


Procedural background


4. On 17 October 2023, NZ RegCo filed a statement of case (SOC) alleging ENS

had breached Rule 3.1.1, which deals with the disclosure of Material

Information.


5. On 18 October 2023, Chapman Tripp, acting on behalf of ENS, requested an

extension until 5:30pm on 15 November 2023 to submit a statement of

response. The extension was requested to give ENS and its counsel sufficient

time to consider the facts as presented by NZ RegCo, and to accommodate the

planned absence of its Chair from 27 October to 4 November 2023.


6. On 19 October 2023, the Tribunal granted ENS an extension until 15 November

2023 to provide its statement of response, noting that the request from ENS for

an additional 10 Business days was reasonable in the circumstances.


7. On 14 November 2023, ENS filed a statement of response in which it disputed

breaching Rule 3.1.1.


8. On 17 November 2023, NZ RegCo filed a rejoinder (Rejoinder).


9. On 26 November 2023, ENS filed a memorandum of counsel seeking either (i)

leave to submit an amended statement of response (a copy of which was

provided); or (ii) an oral hearing, given it considered that the Rejoinder

introduced new allegations.


10. On 30 November 2023, the Tribunal advised the parties that it accepted the

amended statement of response (SOR) in accordance with Tribunal Rule 6.4.1

and advised NZ RegCo that if it wished to respond to the SOR, it must do so by

5:30pm 5 December 2023. NZ RegCo advised the Tribunal later that day, that

it did not wish to respond to the SOR as amended.


Essential issue


11. The essential issue concerns when ENS’s obligation to disclose Material

Information arose – did it arise on 1 August 2022 when ENS in fact disclosed

the Material Information as ENS argues, or did it arise earlier, in particular on

27 May 2022, as NZ RegCo argues? The answer to this depends on whether,

prior to 1 August 2022, ENS had the benefit of the “safe harbour” provided by

Rule 3.1.2(a)(ii), i.e., that the relevant information concerned “an incomplete

proposal or negotiation”.


12. Both parties have filed detailed submissions on the facts. Accordingly, to

determine the matter, the Tribunal must set out the factual background in some

detail.




3


Factual background

13. ENS has two operating divisions: (1) Kilimanjaro Consulting (wholly owned by

ENS) (Kilimanjaro

1

); and (2) iSell Pty Limited (ENS holds 72.36%

2

). ENS also

has investments in Datagate Innovation Limited (ENS holds 32.96%

3

) and

Vadacom Holdings Limited (ENS holds 6.35%

4

).


14. Kilimanjaro is a solution provider for MYOB Enterprise software in Australia and

New Zealand. ENS describes Kilimanjaro as “MYOB’s number one partner in

Australia and New Zealand” and as “the leading trans-Tasman provider of

solutions based on the MYOB Advanced (Acumatica)

5

and MYOB Exo

6

software

platforms”. Kilimanjaro also sells and services companion products that

integrate with MYOB products.

7



15. MYOB is an Australian multinational corporation that provides tax, accounting

and other business services software. MYOB was listed on the ASX before being

acquired by private equity firm Kohlberg Kravis Roberts (KKR) in 2019. MYOB

has accredited non-exclusive “business partners” (such as Kilimanjaro) who

market, sell, implement, and support its products to end users.


ENS acquisition of Kilimanjaro Consulting Pty Ltd


16. At the time of its initial listing on the NZAX in December 2014

8

, ENS described

itself as the largest New Zealand MYOB Exo reseller and only trans-Tasman

MYOB Exo reseller (through its Enprise Solutions business unit)

9

.


17. On 4 September 2017, ENS advised the market that, as part of its strategy to

be the leading reseller of MYOB Exo and MYOB Advanced in New Zealand and

Australia, it had acquired 47.09% of Kilimanjaro Consulting Pty Ltd, the largest

MYOB Exo and MYOB Advanced reseller in Australia

10

. ENS also granted a put

option, subject to ENS shareholder approval, for the remaining 52.91%, which

could be exercised by the owners of Kilimanjaro Consulting Pty Ltd between 1

September 2019 and 30 August 2020

11

.


18. ENS shareholder approval of the put option was sought, and obtained, at a

special meeting held on 28 November 2017. The explanatory notes to the

Notice of Meeting stated that:


“The Board has identified a number of risk factors associated with the

Kilimanjaro business which may affect the Company’s future operating

performance and financial position and the value of the Company’s


1

For ease of reference in this determination, we refer to the Kilimanjaro Consulting division and

the ENS subsidiaries within that division as “Kilimanjaro”.

2

ENS market announcement 31 October 2023.

3

Page 2 of the ENS Annual Report for the year ended 30 June 2023.

4

Ibid.

5

MYOB Advanced is a version of the Acumatica Business Management Platform localised for

Australian and New Zealand businesses. MYOB Advanced is a 100% cloud-based system aimed

at more complex medium and large organisations and is a SaaS product (source: kilimanjaro-

consulting.com).

6

MYOB Exo is an on-premises system (with remote access capability), where end users, among

other payments, pay an initial licence fee and a recurring annual license fee (ALF) (source:

kilimanjaro-consulting.com).

7

ENS Annual Report for the year ended 30 June 2023.

8

ENS subsequently migrated to the NZX Main Board on 1 April 2019.

9

ENS Disclosure Document 1 December 2014. The Disclosure Document noted as a risk that

MYOB could revoke ENS’ ability to sell MYOB Exo, although it was unlikely given ENS was one of

the biggest resellers and MYOB would lose significant revenue.

10

Kilimanjaro Consulting Pty Ltd was founded by current ENS Executive Director Ronnie Baskind

in 2006.

11

ENS Market Announcement 4 September 2017.


4


shares post completion of the purchase of the Put Option Shares.

Those risks include:

- MYOB modifying the Partner Agreement with the Company: In the

event that the Put Option is exercised and the Company increases its

holding in Kilimanjaro, there is a risk that MYOB may seek to change

the commercial terms comprised in the Partnership Agreement to the

detriment of the Company. In particular, MYOB may seek to suppress

the profit margins that the Company (and Kilimanjaro) receives in

respect of the resale of MYOB products and services. Such an

occurrence could negatively impact the profitability of the Enprise

group of companies. The Company would seek to resist any such

variations to the Partnership Agreement as far as practicable in the

circumstances. The Board is in discussions with MYOB currently

regarding this issue with a view to formalising a position. The Board is

unable to provide any further comment on this issue at this stage until

such time as those discussions are concluded.”

12


19. The put option was exercised

13

and, effective 1 January 2020, ENS acquired

100% of Kilimanjaro Consulting Pty Ltd (with ENS issuing new shares in

consideration for the additional 52.91%)

14

.


Relationship with MYOB

20. MYOB documents its relationship with its accredited business partners, including

Kilimanjaro, in business partner agreements (BPAs).


21. The BPAs incorporate various rewards, commissions, and other rebates payable

to the business partners, which are specified in the business partner programs

(BPP). In respect of MYOB Exo, the BPPs include, among other things (such as

the Exo base margin and Exo growth margin), a margin for the business partner

based on a percentage of the annual licence fee for MYOB Exo paid by the

business partner’s end user (ALF margin).


22. Since the inception of the Kilimanjaro and MYOB relationship in 2006, the ALF

margin had stayed the same

15

. ENS says that in 2007 (after the first BPA

between MYOB and Kilimanjaro was signed in 2006), MYOB attempted to reduce

the ALF margin in a proposed BPA circulated to its business partners. MYOB

faced opposition to the variation and the proposed BPA was never signed.

16



23. During 2017 and 2018, new BPAs were discussed (as outlined in the Notice of

Meeting). ENS says that the discussions on the revised BPA between MYOB and

Kilimanjaro, along with the other business partners, were protracted and took at

least 12 months to complete. The negotiations culminated in the MYOB

Business Partner Agreement with Kilimanjaro dated 15 November 2018 (the

Agreement)

17

.


24. The Agreement had two relevant features:


a. that MYOB “may change any of the terms of this Agreement (including

the [BPP], the MYOB Software Price List and the Business Partner


12

ENS Notice of Special Meeting 3 November 2017.

13

On 6 January 2020, ENS announced that the put option had been exercised and it now owned

100% of Kilimanjaro Australia.

14

ENS Market Announcement 29 November 2019.

15

Paragraph 18 of the SOC.

16

Paragraph 8 of the SOR.

17

The copy of the Agreement provided to the Tribunal as Annexure 12 is not signed. ENS says

the Agreement was signed on 9 November 2018 (paragraph 9 of the SOR).


5


Payments)” by providing 30 days’ prior notice of any change that was

likely to materially affect Kilimanjaro’s rights and obligations under the

Agreement (clause 24)

18

. XXX XXXX XXX XXXXX XXXXXX XXX

XXXXXXXX XXX XXXXX, XXXXXXX XXX XXXXX XXX XXX XXXX XXX

XXXXXXXXXX XXXX XXXXX XXX XXXX XXX XXX XXXX XXX XXXXXX XX

XXX XXXX XX XXXXXX XXXXXXXXXXXXXXXX, XXX XXX XXX XXXX

XXXXXXXX XXX XXXXXX XXXXX XX XXXX X XXXX XX X XXXXX XXXX

XXXXXXX XXX XXXXXX XXXX XXX XXXXX XXX XX XXX XXXX XX X XXX

XXX XXXX XXXX XX XXXXXXX XXXX XXXX

19

; and


b. that MYOB would not provide services or software directly to a business

partner’s end users. Clause 12 of the Agreement provided that, while

MYOB could communicate directly with a business partner’s end users

on matters such as billing, marketing, and promotions, “for the

avoidance of doubt, MYOB will not provide any Business Partner

Services to the Business Partner’s End Users”.


25. On 20 May 2021, MYOB notified Kilimanjaro that it was making changes to the

Agreement and the BPP in accordance with clause 24, which would come into

effect in 30 days, on 20 June 2021. Copies of the updated documents were

attached. In particular, MYOB advised:


a. clause 12 was amended to remove the restriction that MYOB could not

provide services to a business partner’s end users; and


b. clause 21 permitted the transfer of end users to MYOB in the event of a

change in control of the business partner.


MYOB said that these amendments were to facilitate a change in its business

model. Instead of MYOB only selling its products via its business partners,

MYOB would now also market directly to end users – “Through the

establishment of a direct organisation, MYOB will begin to sell, service and

support MYOB Advanced customers”. XXXXZ XXXXX XXXX XXXX XXXX XXXXX

XXXXX XXXX XX XXX XXXXXX XXX XXXXXX XXXX XXXXX XXX X XXXXX

XXXXXXXXX XXXX. XXXX XXXXXX XXX XXXX XX XX XXXXX X XX XX XX XXXX

XXXXX XXXXX XXXXX XXXX XXXXX XXXX XXXXXX XXXXXX XXXXX XXX XXX

XX XXXXXXXXXXXXXXXXXXXXXXXXXXX XXXXXX XXXXXX XX XXXX XXX

XXXX.

20



26. On 28 September 2021, ENS released its annual report for the year ended 30

June 2021 in which it noted that:


“MYOB Changes


MYOB, under KKR ownership, has undergone major changes in both

company structure and product focus...MYOB have changed their

strategy in the Enterprise space from a purely channel partner model,

to a combination of direct and channel. This is causing some

disruption, as MYOB announced the acquisition of two of their Channel

partners. The direct strategy is primarily aimed at defined segments,

and some specialised verticals. An engagement desk has been put in

place by MYOB to ensure fair competition and non-solicitation of our

clients or employees. MYOB has reiterated the importance of partners

in helping to achieve their mid-market growth ambitions and will

continue to invest in building their capability. The partner channel

remains a core pillar of their Go-to-Market strategy. Our Enterprise


18

Annexure 12 of the SOC.

19

Paragraph 10 and Annexure A of the SOR.

20

Annexure 14 of the SOC – email from MYOB to Kilimanjaro of 20 May 2021.


6


Division services the top end of the MYOB target market, which is

currently a segment that MYOB does not service via their direct

channel. Our investment in developing capabilities to service this

market positions us very well to remain a valuable channel partner for

MYOB.”

21



27. ENS says that Kilimanjaro’s position at that time was that MYOB was seeking to

act in breach of the Agreement, as clause 24 did not permit MYOB to unilaterally

make changes to the Agreement’s core provisions. Kilimanjaro, and most of the

other business partners, began a process of consultation and negotiation with

MYOB. During those ongoing discussions, on 17 January 2022, Kilimanjaro

wrote to MYOB to emphasise its position that MYOB did not have the right to

make unilateral changes to the Agreement. The letter stated that Kilimanjaro’s

position was that the purported changes by MYOB were of no effect and that the

Agreement, unamended, remained in effect. It also stated:


“Changes to very material clauses, such as to permit MYOB to compete

with Business Partners, as well as others which also will erode our

profitability and business model, are outside the scope of Clause 24.

XXX XXXXX XXXXXXXXX XX XXXXXXXX XXXXXX XXXXXXXXX XXX

XXXX, XXX XXXXXXXX XXX XXXXXXXXX XX XXX XXXXX XXX XXXXX

XXXX XX XXXX XXXX XXX XXXX XXX XXXXX XXXXX XXX XXXXX XXXX

XXXXX XXXX XXX XXXXXXX.

22



28. On 28 February 2022, ENS released is half year report for the six months ended

31 December 2021 in which it noted that:


“MYOB’s decision in May 2021 to compete in the sector with its other

channel partners like Kilimanjaro, saw MYOB acquire a number of

channel partners during the period to 31 December 2021. This has to

date had limited impact on Kilimanjaro and we continue to work

constructively with MYOB, particularly at the upper end of the

enterprise market for the MYOB Advanced ERP product...

Kilimanjaro Consulting is targeting the top end of MYOB products

target market, this is currently a market segment MYOB’s direct

channel does not service.”

23


The half year report also noted that ENS’s operating losses would see it breach

its BNZ banking covenants and that a formal waiver of the breach was being

sought from BNZ. ENS subsequently advised the market on 28 March 2022 that

BNZ had granted the waiver sort and had agreed not to take further action on

this occasion.


29. On 28 March 2022, representatives of Kilimanjaro met with MYOB “to

raise...concerns about its then understanding that MYOB was contemplating a

new strategy involving a direct sales model and a new margin scheme (for

which no details had been provided) that had been foreshadowed by MYOB staff

with Mr Baskind from about 9 May 2021”

24

.


30. On 31 March 2022, NZ RegCo issued a price enquiry noting that the price of

ENS shares had increased from $0.90, being the market closing price on 23

March 2022 to $1.20, being the price at 3:00 pm on 31 March 2022 (a total

increase of $0.30, or 33.3%). Given this increase, NZ RegCo sought


21

Page 4 of the ENS Annual Report for the year ended 30 June 2021.

22

Annexure B of the SOR – letter from Kilimanjaro to MYOB of 17 January 2022.

23

Page 2 of the ENS Half Year Report for the period ended 31 December 2021.

24

Annexure 16 of the SOC - page 31 Kilimanjaro Statement of Claim 1 May 2023.


7


confirmation from ENS that it continued to comply with its continuous disclosure

obligations under Rule 3.1.1. ENS confirmed that, as at 31 March 2022, it

continued to comply with Rule 3.1.1.


31. On the evening of 31 March 2022, MYOB notified Kilimanjaro of a further

change to the Agreement (clause 2) to take effect from 1 July 2022 - that at the

end of the initial term, either party may terminate the Agreement on 90 days’

written notice. This provision was to replace the provision which provided for

an automatic annual renewal of the Agreement. The email from MYOB noted

that the parties were “in the middle of a consultation process” in anticipation of

rolling out a new BPA and BPP

25

.


32. The material before the Tribunal indicates that MYOB’s business partners were

aware of the possibility of changes to the margin scheme in February 2022 and

had raised this with MYOB at a meeting at the end of February

26

. In any event,

by March/April 2022, Kilimanjaro was aware through discussions among

business partners that MYOB might seek to “cut” the ALF margins in the BPAs

27

.


33. Kilimanjaro’s Australian solicitors, Ash Street Partners (Ash St), sought advice

on its behalf from NSW Barrister, Mr V Misra, on whether there were limitations

on the scope of the amendments that MYOB could make to the Agreement

“despite the clear wording of clause 24” and whether MYOB could make the

unilateral changes to the Agreement it had notified to clause 2 (allowing

termination on notice), clause 12 (enabling MYOB to market directly to end

users) and clause 21 (in the event of a change in control of Kilimanjaro,

enabling the transfer of its customers to MYOB). Ash St’s brief also noted

Kilimanjaro’s concern that MYOB may attempt to change the margin it received

on sales to end users – “Presently they receive [%] from past sales, and the

concern is that MYOB may attempt to reduce that to [%] on those existing

sales”

28

.


34. Mr Misra provided advice on 13 May 2022 outlining the grounds for a potential

legal challenge to the amendments notified by MYOB. Mr Misra noted that the

merits of any challenge could not be properly assessed until a ‘breach’ had

occurred (i.e. MYOB sought to exercise its powers under the amended

provisions or did, in fact, decrease the margin) and there was evidence of a

resulting loss to Kilimanjaro. Importantly, the effect of the amendments to the

Agreement and whether MYOB would, in fact, decrease margins was still

unknown at that time. Mr Misra noted that further instructions were needed

before he could express a proper view, as it was a factually specific question to

be answered

29

. ENS says that this advice was one of many pieces of advice

received by Kilimanjaro during its dispute with MYOB over the purported

changes to the Agreement. XXX XXXXX XXXX XX XXX XX XXXX-X XXXX XXXX

XXXX XXX XXX XXXX XXX XXXX XX XXXXXX XXXXX XXX XXXXXXX XX XXX

XXXXX XX XXX XXXXX XX XXXXX. XXX XXXXX XXXX XX XXXX XXXX XXXXXX

XXX XXXXX

30

.


35. ENS provided excerpts of its Board meeting minutes to NZ RegCo from May

2022 to July 2022

31

. An excerpt of ENS’s board meeting minutes for 24 May

2022 records:



25

Annexure 17 of the SOC – email from MYOB to ENS of 31 March 2022.

26

Annexure K of the SOR.

27

Paragraph 18 of the SOR and Annexure K.

28

Annexure 18 of the SOC. The Tribunal notes that the briefing paper is not dated, but Mr

Misra’s opinion notes that he was provided with the brief by email on 15 April 2022.

29

Annexure 19 of the SOC.

30

Paragraph 19 of the SOR.

31

Annexure 40 of the SOC.


8


“RB [Ronnie Baskind] advised that he has been advised by MYOB that

a new BPA and BPP is expected to be sent to business partners on the

25

th

May. RB said he has not received any confirmation from MYOB as

to what it contains.


NP [Nick Paul, then ENS Non-Executive Director] asked for a summary

of the new BPA and BPP to be circulated. RB said he will circulate a

summary which needs to be done also for Ash St once he has received

it and reviewed the documents.


LP [Lindsay Phillips, ENS Non-Executive Director] said we need to

maintain our consistent approach that we formally reject the

agreement if we don’t like it.


Discussion was had about a lobby group being formed by the partners.

RB said the lobby group seems to be a replacement for the platinum

partner conferences. LP said we need to be in control of our own

destiny as a public company”.

32



36. On Friday, 27 May 2022, MYOB sent a letter by registered post to Kilimanjaro

headed “Confidential: Notice of changes to your Business Partner Agreement

with MYOB”

33

. There is some doubt about whether Kilimanjaro received the

letter, but in any event, its substance was repeated in two emails sent to ENS

shortly after 5pm the same day, as follows:


(1) Email of 5:12pm:


“Subject: New MYOB Advanced Business Partner Agreement


Dear Elliot, [Elliot Cooper ENS CEO]


Over the last few months, MYOB has been conducting a review of its

partner channel, with a focus on the strategic growth of its cloud

business [MYOB Advanced].


From 1 July [2022], MYOB Advanced services will no longer be covered

by the existing BPA and you will need to enter into this Advanced

Business Partner Agreement in order to sell and service MYOB

Advanced Products. This is accompanied by a new Business Partner

Program (Part A) which includes higher margins for MYOB Advanced

Products, new performance criteria and new awards for our best

partners. As a key strategic partner, we will have custom performance

criteria tailored for you which will prevail over the new sales criteria set

out in the BPP. This will be included in Schedule 2 of the BPA (which

will be emailed to you separately early next week)”.


ENS was instructed to review the new Advanced Business Partner

Agreement (Advanced BPA) and provided with a contact person to

direct any questions to or to request an execution copy. The email

noted that if the recipient was also a provider of MYOB Exo, it would

receive a separate email from MYOB regarding those services.

34



Schedule 2 to the Advanced BPA was subsequently provided to ENS on

the evening of Monday, 30 May 2022. MYOB noted that “While we

believe these changes are in the best interests of our continued

success, we appreciate that the process has been disruptive. We have


32

Annexure 40 of the SOC.

33

Annexure 20 of the SOC.

34

Annexure 21 of the SOC - email at 5:12pm, Friday 27 May 2022 to Mr Cooper from MYOB.


9


appreciated your honest feedback and involvement in the process, and

we look forward to helping you attain your sales and business goals”.

35



(2) Email of 5:13pm


“Subject: Notice of Amendments to Business Partner Agreement for

Exo Software


Dear Elliot,


MYOB has been conducting a review of its business partner program

aligned to our business strategy and growth aspirations. A number of

partners were approached and provided feedback and we thank them

for their participation.


As we have completed this consultation process, we have reversed the

90 day term on all Business Partner Agreements and returned to 12

month renewal terms to provide you with increased certainty. We have

also rolled out a new Business Partner Agreement (Part A) for the

whole of the Channel. In order to revise the BPP and amend the BPA,

we are making the following changes pursuant to clause 24(a) of the

BPA”.


The email included a summary of the key changes which included (i)

from 1 July 2022 the ALF margin would be reduced by 42.86% and

apply to all ALF invoices; and (ii) while there was no change to the Exo

base margin or Exo growth margin, new sales after 1 October 2022

would need to be “pre-approved” by MYOB to be eligible for those

margins. MYOB advised that the amendments to the Agreement and

BPP would take effect on 1 July 2022

36

.


37. Although it was not stated in MYO’s communications of 27 May 2022, ENS says

that MYOB considered that the effect of the margin changes would amount to a

net $0 impact on business partners overall, given the increase in margins for

MYOB Advanced

37

.


38. On 22 June 2022, MYOB emailed Kilimanjaro. MYOB General Manager –

Enterprise states:


“I’d like to start by acknowledging our journey over the last 12 months

and the many changes that have come with creating a direct channel,

from acquiring some business partners, to the more recent

communication about Business Partner Agreement (BPA) and Business

Partner Programs (BPP) changes. I also understand that during this

time, you may have felt a level of uncertainty and disruption”.


MYOB outlined why it had shifted emphasis to its cloud-based product MYOB

Advanced. The email thanked MYOB “partners that have provided constructive

feedback over the last three weeks. We have listened and made additional

changes, and the choice forward is now yours”.


39. MYOB advised that if a business partner did not wish to sign the new Advanced

BPA, then the current Agreement would continue for another 12 months and did

not require signing. However, further changes, provided with the email, would

then apply to the existing Agreement and new BPP to reflect the new settings

for MYOB Advanced. If a business partner decided to enter the new Advanced


35

Annexure 23 of the SOC - email at 10:07pm, Monday 30 May 2022 to Mr Cooper from MYOB.

36

Annexure 22 of the SOC - email at 5:13pm, Friday 27 May 2022 to Mr Cooper from MYOB.

37

Paragraph 20 of the SOR.


10


BPA, additional changes to that agreement, provided with the email, would

apply. MYOB noted that the existing Agreement changes would be effective 1

July 2022, and the agreement would continue until a new Advanced BPA was

entered.

38



40. An excerpt of ENS’s board meeting minutes for 28 June 2022 records:


“RB updated the board on the BPA changes that have been proposed

by MYOB...


RB responded that regardless of our notification that we do not accept

the changes he expects that other multiple partners will also object /

lodge a dispute under the existing BPA based on his conversations with

them...


Discussion was had about the legal advice regarding the BPA and our

current contractual arrangement with MYOB including the advice RB

presented regarding the Franchise Act. LP stated that we as a board

have good reason to support and continue to act on our legal advice.”

39



41. In an email of 30 June 2022, MYOB advised that after receiving feedback that

business partners wanted more time before the changes to the Agreement and

BPP took effect on 1 July 2022, it had elected to delay the effect of the

variations until Monday, 1 August 2022 and that “On that date, all changes set

out in the [Agreement] and [BPP], as communicated to you, will take effect”.

The email does not state that the delay is “to allow consultation with MYOB’s

Business Partners” as suggested by ENS

40

.


42. ENS says that in July 2022, MYOB presented Kilimanjaro with a revised

proposed BPA in which the “proposed Exo margin reduction remained”

41

.


43. In a letter to MYOB dated 19 July 2022, Kilimanjaro states:


“I refer to the changes proposed by MYOB to Kilimanjaro’s [BPA] and

[BPP] that have been discussed at length since 2021.


As we have not been able to resolve these issues, Kilimanjaro intends

to issue a clause 40A Notice pursuant to the Competition and

Consumer (Industry Codes-Franchising) Regulation 2014, pursuant to

section 51AE of the Competition and Consumer Act 2010. This will

commence the Code complaint handling procedure set out in Part 4 of

the Regulation.


Kilimanjaro’s relationship with MYOB is one of franchisee/franchisor.

As a result, each party has rights and obligations under the Regulation,

including obligations to the competition regulator.


I appreciate that initiating the complaint handling process may have

far-reaching consequences for MYOB. Nevertheless, the proposed

changes will have a significant impact on Kilimanjaro and therefore its

board has an obligation to act in the company’s best interests.





38

Annexure 25 of the SOC – email of 22 June 2022 to Mr Baskind from MYOB.

39

Annexure 40 of the SOC.

40

Paragraph 23.3 of the SOR.

41

Paragraph 22.4 of the SOR. A copy of this revised proposed BPA was not provided to the

Tribunal.


11




I would welcome further discussion on MYOB’s proposal in the

immediate future, which may obviate the need to commence the Code

complaint handling procedure”

42

.


44. The 19 July 2022 letter accompanies an email sent to MYOB on 20 July 2022 by

Kilimanjaro which states:


“It is with some reservation that I must send this letter to you. I feel

that I have made every effort to convey to MYOB my dissatisfaction

with the proposed Business Partner Agreement, but this has fallen on

deaf ears. As your largest partner, I would have hoped that there

would have been some consideration given to my unhappiness.


My conversation with [MYOB’s Partner Channel Lead] on Thursday 14

th


July was most unsatisfactory, and his only suggestion was that I

should raise a dispute if I am unhappy.


After taking extensive legal advice over the past months, I realise that

the implications of raising this dispute are far-reaching. I have

therefore avoided taking this step.


I am now in a position that I must follow my legal advice”.

43



45. On 25 July 2022, MYOB rejected Kilimanjaro’s assertion that the relationship

between MYOB and Kilimanjaro was that of a franchisor/franchisee

44

.


46. ENS says at the time, Kilimanjaro understood that “MYOB was in ongoing

negotiations with most of its Business Partners over its purposed margin

changes. The issue was not isolated to Kilimanjaro alone”

45

. An excerpt of ENS’

board meeting minutes for 27 July 2022 records:


“XX XXXX XXXX XXXX XXX X XX XXXX XX XXXX XXX XX XX XXXXXXX

XXXXXXX XXX XXX XXX XX XXXXX XXXX XXXX XXX X XX XXXXX XXX

XXXX XXXXX XXX XXXX. XX XXXX XXX XXX X XXXXX XXXXXX XXXXX

XXXXXX XXXX XXX XXXXXXX [XXXXXXXXXXXXXXXXXXXXXXXXX

XXXXXXXXX XXX XXXXXXX XXXXXXXX

46

.


The end of this excerpt has the statement “The board discussed and concluded

that with the above pressure from the large partners MYOB would continue to

hold off taking the action they did on 1 August 2022”. Given the reference to 1

August 2022, this statement appears to have been added after the minutes for

the 27 July 2022 meeting were recorded.


47. ENS advised NZ RegCo during its investigation that “The board did not believe

MYOB would execute the proposals in the face of the legal opposition from the

large MYOB Enterprise Partners, given MYOB had already postponed enacting

any changes. This was discussed in depth at every board meeting”

47

.




42

Annexure 27 of the SOC.

43

Annexure 28 of the SOC.

44

Annexure C of the SOR.

45

Paragraph 25 of the SOR.

46

Annexure 40 of the SOC. XXX XXX XXXXX XXXXX XXXX X XXXXX XXXXXXXXXX XXXX

XXXXXXXX XXXXX XXX XXX XXXX XXXXX XXXXXXXX – XXXXXXXXXXX. XXXXXXXXXXXXXXX

XXX XXX XXXX XX XXX XXXXX.

47

Annexure 40 of the SOC – email from ENS to NZ RegCo of 31 March 2023.


12


Announcement on 1 August 2022


48. At 3:24pm on 1 August 2022, ENS released an announcement (the

Announcement) to the market advising that:


“Enprise disputes MYOB retrospectively decreasing margins


AUCKLAND, 1 August 2022 – [ENS] advises that MYOB have

purported to reduce margins. ENS initiates dispute resolution

process


Kilimanjaro Consulting support the largest MYOB Exo install base of

any partner in Australia or New Zealand.


MYOB have purported to retrospectively reduce the margins that

Kilimanjaro Consulting receives on existing sales of MYOB Exo

software. The impact of the purported reduction of 42.86% would be

approximately $935,000 per annum. This would significantly impact

the support services that Kilimanjaro Consulting is able to deliver to

their MYOB Exo software customers.


The board rejects the assertion by MYOB that they are able to

unilaterally alter these margins. Enprise has advised MYOB of its

intention to formally dispute this purported decrease in fees”.

48



49. ENS says that on 1 August 2022, MYOB “took a concrete action to implement its

proposed change” to the ALF margin by invoicing Kilimanjaro at the reduced

margin. ENS notes that it was the first occasion that MYOB had presented

Kilimanjaro with an invoice at the reduced margin, rather than engaging in

correspondence and discussions about the purported changes

49

.


Alleged breach of Rule 3.1.1


50. NZ RegCo alleges that ENS became Aware of the Material Information in the

Announcement no later than 27 May 2022 and breached its obligations under

Rule 3.1.1 by not releasing that information to the market until 1 August 2022,

44 Business Days later.


51. ENS does not accept it breached Rule 3.1.1. Rather, ENS says that Kilimanjaro

was in an ongoing commercial negotiation informed by prior experience, with

other business partners also taking a similar approach

50

. ENS considers that its

disclosure obligation in relation to MYOB’s purported changes to the Agreement

first arose on 1 August 2022, when it was invoiced at the reduced ALF margin

51

.


Disclosure of Material Information

52. Rule 3.1.1

52

requires Issuers who become Aware of any Material Information:


a. to promptly and without delay release the Material Information through

MAP; and



48

Annexure 29 of the SOC.

49

Paragraph 27 of the SOR.

50

Paragraph 5 of the SOR.

51

Paragraph 41 of the SOR.

52

At the time NZ RegCo alleges ENS breached Rule 3.1.1, the Rules dated 10 December 2020

applied. The Rules were subsequently amended on 17 June 2022 and 1 April 2023. Rules 3.1.1

and 3.1.2 remained the same.


13


b. not to disclose any Material Information to the public, any other stock

exchange, or any other party without first releasing the Material

Information through MAP.


53. “Material Information” is information which:


a. a reasonable person would expect, if it were generally available to the

market, to have a material effect on the price of quoted financial

products of the Issuer; and


b. relates to particular financial products, a particular Issuer, or particular

Issuers rather than to financial products generally or Issuers

generally.

53



54. An Issuer becomes “Aware” of Material Information if, and as soon as, a

Director or a Senior Manager of the Issuer has, or ought reasonably to have,

come into possession of the information while performing their duties.

54



55. There are several exceptions to the requirement to release Material Information

under Rule 3.1.1. These exceptions are known as the “safe harbour” provisions.

Under Rule 3.1.2, Rule 3.1.1 does not apply when:


a. one or more of the following applies:


(i) release of the information would be a breach of law,


(ii) the information concerns an incomplete proposal or negotiation,


(iii) the information contains matters of supposition or is

insufficiently definite to warrant disclosure,


(iv) the information is generated for internal management purposes,

or


(v) the information is a trade secret,


b. the information is confidential and its confidentiality is maintained, and


c. a reasonable person would not expect the information to be disclosed.


56. To rely on an exception, an Issuer must be able to demonstrate that all three

limbs apply – (1) the information must be confidential, and (2) of the type that

a reasonable person would not expect to be disclosed, and (3) one of the factors

in a. above must apply.


Incomplete proposal or negotiation


57. The Rules do not elaborate on the intended meaning of “an incomplete proposal

or negotiation" for the purposes of Rule 3.1.2(a)(ii).


58. The NZX Continuous Disclosure Guidance Note (Guidance Note) provides that:

“Rule 3.1.2(ii) enables companies to withhold information about

incomplete proposals or negotiations. In NZX’s view, a proposal or

negotiation can generally be considered complete when both parties

sign an agreement to implement or give effect to the transaction. This

will also be the case in relation to signed conditional agreements,


53

Section 231(1) of the FMC Act.

54

Section 6 of the FMC Act.


14


which are unlikely to be “incomplete proposals” for the purposes of the

exceptions within the rules.

9

Issuers should also note that a proposal

or negotiation can be complete for the purposes of this section before

it becomes legally binding and even if it is conditional.

10


9

An agreement entered into for the purpose of facilitating the

negotiation of a transaction would generally not be expected to be

disclosed (unless the existence of that option or arrangement was

Material Information in its own right) and can be distinguished from an

agreement which gives effect to a transaction.

10

In a public censure of Rakon Limited by the NZ Markets Disciplinary

Tribunal (“tribunal”) released on 5 March 2014, the tribunal

determined that “a proposal or negotiation can be complete for the

purposes of rule 3.1(a)(iii)(B) before it becomes legally binding” and

that, generally the appropriate point at which a proposal ceases to be

an incomplete proposal or negotiation is “when both parties sign an

agreement....”

55


Incomplete information or upcoming events


59. The Guidance Note also addresses evolving situations, where information may

develop over time:


“In some situations, an issuer may receive information about an event

over time. The issuer may not be able to make a determination

regarding the materiality of the information based on the initial or

piecemeal information alone. In such cases, no disclosure obligation

will be triggered. However, if an issuer requires further information in

order to determine whether or not initial information is material

information, the issuer must take reasonable steps to seek the

additional information as soon as possible...


If an issuer determines (or is reasonably able to determine) that it

holds material information based upon initial or incomplete information

alone, that information must be disclosed promptly and without delay

to the market, regardless of the fact that there may be additional

information to follow. They cannot simply wait until they receive all

information concerning a material event before a disclosure obligation

will arise.


There may also be situations where an issuer becomes aware that a

material event is going to occur but the event has not yet actually

occurred. An issuer will be required to disclose the event promptly and

without delay upon becoming aware that the event will occur instead of

waiting until the event has occurred.”

56



Submissions from NZ RegCo

60. NZ RegCo submits that ENS breached Rule 3.1.1 because the Announcement

contained Material Information and was not released promptly and without

delay.


61. NZ RegCo submits that given the potential financial impact of the reduction in

the ALF margin that Kilimanjaro would receive (which ENS estimated at


55

Section 5.1, Page 20 of the Guidance Note.

56

Section 3.3, Page 11 of the Guidance Note.


15


$935,000 in the Announcement) the information in the Announcement

constituted Material Information.


62. NZ RegCo considers that ENS should have treated its communications of 27 May

2022 from MYOB as Material Information and promptly released an

announcement to the market at that point. The fact that ENS contested MYOB’s

contractual ability to reduce the ALF margin, among other things, did not mean

that the information about MYOB’s actions was not material. NZ RegCo says

that ENS cannot rely on subsequent communications from MYOB to substantiate

the claim that it was engaged in “negotiations” with MYOB. NZ RegCo submits

that there was no suggestion that the changes notified on 27 May 2022 were

optional, or open to further negotiation. Given the materiality of the changes,

particularly the reduced ALF margin, the 27 May 2022 correspondence from

MYOB triggered ENS’ obligation to announce the purported changes to the

Agreement promptly and without delay. Accordingly, NZ RegCo alleges that

ENS breached Rule 3.1.1 by not releasing the information to the market until 1

August 2022, 44 Business Days later.


63. NZ RegCo refers to the Guidance Note commentary on incomplete information

and submits that the correct approach was for ENS to treat MYOB’s notice of 27

May 2022 as Material Information and promptly release an announcement at

that point. Such an announcement could have described MYOB’s

communication varying the Agreement, and its potential financial implications,

while also advising the market that ENS considered MYOB’s purported variation

to be invalid and that ENS would be contesting it.


Submissions from ENS

64. ENS submits that it did not breach Rule 3.1.1. It accepts that the

Announcement contained Material Information but says that its obligation to

disclose did not arise until 1 August 2022, when MYOB invoiced it at the

reduced AFL margin.


65. ENS says that prior to 1 August 2022, its engagement with MYOB over MYOB’s

purported ALF margin reduction and MYOB Advanced margin increases, and in

particular, MYOB’s 27 May 2022 notice, did not trigger a disclosure obligation.

MYOB’s 27 May 2022 notice that it would unilaterally reduce the ALF margin and

increase the MYOB Advanced margin, represented another instance of MYOB’s

“common commercial tactics”, when, in ENS’s view, based on legal advice,

MYOB was not legally permitted to change the margins under the Agreement.

ENS submits that while the 27 May 2022 notice purported to make changes to

the Agreement, it did not involve MYOB taking “tangible and concrete steps” to

enforce the margin changes in breach of the Agreement. The 27 May 2022

notice therefore represented the “beginning” of negotiations about the proposal

to reduce the ALF margin and increase the MYOB Advanced margins.


66. ENS says that, until 1 August 2022, it had anticipated that MYOB, under

pressure from its business partners, would abandon its idea and either revert to

the status quo or propose an alternative arrangement. XXX XXXXX XXXX XXXX

XXX XXXXXX XXXX XXXX XXX XXXXXX XXXXXX, XXX XXXXX XX XXXX, XXXXXX

XXXX XXX XXXXXXX XX XXXXX XXX XXXXX, XXX XX XXX XXXX, XXXX XXX XXX

XXXXXX XX XXXXX XXXXXX XXXXX XX XXX XXXXX XXX XXX XXX XXXXX XXXX

XXXXXX XXXXX XX XXXX XXXX.


67. ENS says that it was only when MYOB took “tangible and concrete steps” on 1

August 2022 to enforce the new arrangements by invoicing Kilimanjaro at the

reduced margin that its disclosure obligation arose. ENS says it acted promptly

to release the Announcement at that time.


16


68. ENS considers that the Guidance Note on incomplete information cited by NZ

RegCo, where an Issuer receives information about an event over time, is not

relevant. Rather, MYOB and ENS were in an incomplete negotiation regarding

MYOB’s purported variation to the Agreement and new Advanced BPA.


NZ RegCo’s submissions in response


69. NZ RegCo submits in its Rejoinder that the exception in Rule 3.1.2(a)(ii)

(incomplete proposal or negotiation) does not apply. NZ RegCo argues that

MYOB sought to exercise a unilateral power under the Agreement to vary

payments made to Kilimanjaro. Kilimanjaro disputed MYOB’s ability to take this

action. NZ RegCo says that this was not an “incomplete proposal or

negotiation”, but instead an action by one party which was disputed by another

and that the proposed changes were sufficiently definite and complete to

prevent the grounds in Rule 3.1.2(a) applying.


70. NZ RegCo notes that if the Tribunal were to accept ENS’s submission that Rule

3.1.2 applied to MYOB’s communications on 27 May 2022, then there is a

separate question as to why a disclosure obligation arose on 1 August 2022 (a

“convenient date” for ENS’s purposes being the date of the Announcement),

when MYOB issued an invoice at the reduced ALF margin. NZ RegCo says that

ENS has not explained why the issue of an invoice to Kilimanjaro would be seen

as a departure from MYOB’s negotiating tactics. NZ RegCo submits that the

invoicing could be characterised as a continuation of the same pattern of

engagement between MYOB and Kilimanjaro, and consistent with MYOB

implementing its actions notified on 27 May 2022.


71. In response to NZ RegCo’s submission, ENS argues that its position that its

continuous disclosure obligation arose on 1 August 2022 was not merely a

“convenient date”, but rather, the very date on which MYOB took positive steps

that ENS considered to be in breach of the Agreement and triggered ENS’s

disclosure obligations.


Tribunal Determination

72. To determine whether ENS breached Rule 3.1.1 the Tribunal must consider

whether the information was “material”, when ENS became “aware” of that

information and at what point in time the obligation to disclose arose.


73. “Materiality” is not in dispute – both parties agree that the information in the

Announcement was “Material Information” for the purpose of Rule 3.1.1. The

second and third matters are inextricably linked because the obligation to

disclose arises when the issuer is Aware of the Material Information. Addressing

these two matters requires consideration of ENS’s submission that until 1

August 2022, there was “an incomplete proposal or negotiation” within the

meaning of the Rule 3.1.2(a)(ii) exception to the disclosure obligation in Rule

3.1.1. Given its importance to the analysis, the Tribunal will start with a

consideration of ENS’s submission that the Rule 3.1.2(a)(ii) exception applied.

57



Did the ‘incomplete proposal or negotiation’ exception apply?

74. It is important to make two points at the outset. The first is that the Material

Information in the Announcement was that: (i) MYOB had purported to reduce

the margins Kilimanjaro received on existing sales of MYOB Exo; (ii) the impact

of that purported reduction of 42.86% would be approximately $935,000 per

annum and would significantly impact the services Kilimanjaro could provide its


57

For the sake of completeness we note that ENS appears to suggest that the exception in Rule

3.1.2(a)(iii) also applied (i.e., the information at issue contained matters of supposition and was

insufficiently definite to warrant disclosure). It will be apparent from what we say below, we do

not agree.


17


MYOB Exo customers; and (iii) ENS rejected MYOB’s assertion that it could

unilaterally change the margin and intended to dispute it.


75. The second is that the margins on the MYOB Advanced product were not the

focus of the Material Information released in the Announcement, although they

were important to Kilimanjaro, given they might offset any loss incurred from a

reduced ALF margin. The Tribunal notes that on the evening of 27 May 2022,

MYOB sent ENS, by separate email, a new Advanced BPA for MYOB Advanced

which ENS appears to have not previously seen. Schedule 2, which contained

Kilimanjaro’s customised sales criteria for MYOB Advanced, was not supplied

until 30 May 2022

58

. Matters related to this new Advanced BPA for the MYOB

Advanced product were at an initial stage and are not the subject of the alleged

breach of Rule 3.1.1.


76. The exception in Rule 3.1.2(a)(ii) on which ENS relies that “the information

concerns an incomplete proposal or negotiation” - is intended to ensure that

parties are not forced to disclose information to the market at a time when it

may prejudice ongoing negotiations before an agreement is struck. The

exception ceases to apply once the proposal or negotiation is complete, which is

generally considered to be when both parties sign an agreement to implement

or give effect to a transaction or arrangement

59

. The Tribunal considers that the

exception may also apply in circumstances where there is an existing

agreement between parties, but both parties are negotiating a variation to that

agreement, or a new agreement, which requires both parties’ consent to

implement.


77. ENS says that the exception in Rule 3.1.2(a)(ii) applied in this case because the

information concerned an incomplete proposal from MYOB and there was an

ongoing negotiation between ENS and MYOB

60

.


78. With regards to ENS’s submission of an “incomplete proposal from MYOB”, ENS

knew that MYOB had given notice of changes to the parties’ contractual

arrangements in May 2021 and that there had been on-going discussions about

those proposed changes. ENS was concerned at least as early as March 2022

that MYOB was contemplating a “new margin scheme” and had expressed that

concern to its lawyers by April 2022. Counsel’s advice of 13 May 2022

addressed this matter, albeit in a preliminary way. ENS’s concern crystallised

on the evening of 27 May 2022, when MYOB advised that it would, among other

things, be reducing the ALF margin by 42.86%. Regardless of whether ENS

considered MYOB had the power to make that change under the Agreement,

ENS was now Aware that MYOB was purporting, in exercise of its contractual

powers, to reduce the ALF margin to a level that would have a significant impact

on Kilimanjaro, as stated in the Announcement. It was no longer an

“incomplete proposal” in terms of the Material Information.


79. As to the “negotiation” exception, ENS must have accepted that the negotiation

exception no longer applied as at 1 August 2022 because it made the

Announcement, thus acknowledging that it had an obligation to disclose then.

ENS made the Announcement even though it did not accept that MYOB was

contractually entitled to do what it was purporting to do. The Tribunal does not


58

ENS says at paragraph 21 of the SOR that “The 27 May 2022 notification omitted the key

proposed new Schedule 2 to the EXO BPA, which was only provided later” [emphasis added].

This appears to be incorrect as Schedule 2 is referenced in MYOB’s email of 5:12pm as forming

part of a new BPP for MYOB Advanced. When Schedule 2 is sent to ENS on 30 May 2022, the

email notes “Further to our email on Friday outlining the new Advanced Business Partner

Agreement, please see attached Schedule 2 (Special Conditions) to the Advanced BPA which is

specifically crafted for your business. This will form part of the Advanced BPA” (Annexure 23 of

the SOC). In any event, the ALF margin reduction was included in MYOB’s 27 May 2022 notice.

59

As noted in NZMDT 1/2014 NZX Limited v Rakon Limited.

60

Paragraph 52.1 of the SOR.


18


accept that the sending of the invoice materially changed matters from a

disclosure perspective, as we now explain.


80. ENS says that its expectation was that MYOB, under pressure from its business

partners, would abandon reducing the ALF margin and either revert to the

status quo or propose an alternative arrangement based on its previous

experience. XXX XXXXX XXX XXX XX XXX XXXX XXXXX XXXXXX XXXXX

XXXXXX XX XXXX XXXXXXX XXXXXXXX XXXXX XXX XXXX XX XXX XXX XXXXX

XX XXXX XXX XXXX XXXX XXX XXXX XX XXX XXX XX XX XXX XXX XXXX XXX

margin in the face of very strong opposition from Kilimanjaro and the other

business partners. While the Tribunal acknowledges that XXX XXX XXXX

XXXXXXXX XXXXX XXXX XXXXX XXXXX XX XX XXX XXXX XXX XXXXX X XXXXXX

XXXXX XX XXXXX XXXXXXXX, there appears to have been a significant change

in MYOB’s strategy following its acquisition by KKR, as submitted by ENS and

highlighted in its annual report for the year ended 30 June 2021 (see paragraph

26 above), and MYOB’s acquisition of several of its business partners in 2021

and early 2022.


81. In the lead-up to MYOB’s notice of 27 May 2022, there was a lengthy

consultation process which appears to have begun in May 2021 when MYOB

gave notice of proposed changes to the agreements. There was clearly some

uncertainty for Kilimanjaro, and the other business partners, given Kilimanjaro’s

meeting with MYOB on 28 March 2022 and its subsequent request for legal

advice in April 2022. At this stage, ENS considered that MYOB’s strategy had

changed and there was speculation among the business partners that MYOB

intended to “cut” the MYOB Exo margins. MYOB, for its part, had noted in its

email to business partners on 31 March 2022 that it was in a “consultation

process in anticipation” of rolling out new BPAs and BPPs. Kilimanjaro

acknowledged in its letter of 19 July 2022 to MYOB that MYOB’s changes to the

Agreement and Business Partner Programme had “been discussed at length

since 2021”.


82. When MYOB’s notice of the amendments to the Agreement did arrive on the

evening of 27 May 2022, it was not presented as a draft for discussion, but

rather changes that would take effect on 1 July 2022. MYOB advised that its

consultation process was now complete and that these would be the

arrangements going forward. MYOB’s email does not support ENS’s submission

that it “represented the beginning of negotiations”. Rather, the email initiates

the start of the notice period, following which the changes would take effect.


83. While communication between the parties continued after MYOB’s 27 May 2022

notification, this communication does not evidence a negotiation of the nature

contemplated under Rule 3.1.2(a)(ii). MYOB’s email on 30 June 2022 stated

that they were delaying the effective date for the notified amendments to 1

August 2022 (and not 1 July 2022), following feedback from business partners

that they wanted more time before the changes took effect, and that on 1

August 2022 all changes to the Agreement as communicated would take effect.

MYOB did not state that the delay was “to allow consultation” as suggested by

ENS

61

. Kilimanjaro raised its unhappiness with the changes to MYOB but

considered that its concerns had “fallen on deaf ears”

62

. In a letter dated 19

July 2022, Kilimanjaro advised MYOB that as they have not been able to resolve

these issues, Kilimanjaro intended to initiate a complaint under Australian

franchising law. ENS’s submission that negotiations are on-going at this point

are not supported by the documents which have been provided to the Tribunal.




61

Paragraph 23.3 of the SOR.

62


Annexure 28 of the SOC - Kilimanjaro email to MYOB of 20 July 2022.


19


84. ENS notes that prior to 1 August 2022, MYOB had not invoiced Kilimanjaro in

relation to the proposed margin changes and “there had been no prior indication

that MYOB would, in fact, take unilateral steps to implement the reduced

margins”. Again, this is not supported by the documents which have been

provided to the Tribunal. In particular, the email of 30 June 2022 was clear –

the changes were to take effect on 1 August 2022. The Tribunal notes that ENS

would not have been invoiced prior to 1 August 2022, because the changes did

not take effect until 1 August 2022.


85. ENS submits that its disclosure obligation arose on 1 August 2022 when MYOB

took the tangible step of invoicing Kilimanjaro at the reduced margin. In its

opinion, based on legal advice, MYOB’s conduct on 1 August 2022 amounted to

a breach of the Agreement. The Tribunal notes that while MYOB’s issue of the

invoice at the reduced margin may have triggered ENS’s ability to begin

proceedings for a breach of contract (noting ENS’s legal advice in May 2022 that

a breach and evidence of loss was needed before MYOB’s actions could be

challenged), that does not mean ENS’s disclosure obligations under the Rules

did not arise sooner. It is not clear to the Tribunal why ENS considered that, at

this point, the “negotiation” was complete, and the safe harbour no longer

applied. The Announcement said that MYOB had purported to reduce the MYOB

Exo margin and that ENS intended to dispute this – all matters known on 27

May 2022.


86. ENS argues that events following the Announcement support its view that,

between late-May 2022 and 1 August 2022, MYOB’s position on implementing

changes to the margins was open to further negotiation and consultation. The

Tribunal notes that while this appears to be the case with regards to the MYOB

Advanced product, that is not the focus of the Material Information in this case.

In any event, the Tribunal is not persuaded that the communication between

MYOB and Kilimanjaro after 1 August 2022 does provide evidence of MYOB’s

intention to negotiate the MYOB Exo margins given MYOB’s email of 21

September 2022

63

. That email makes it clear that MYOB’s notification in May

that the ALF margin would be reducing had not changed and that MYOB had

reinforced this with its business partners. There was discussion about other

matters, but they did not comprise part of the Material Information.


Tribunal finds that ENS breached Rule 3.1.1


87. The Tribunal does not accept that, following MYOB’s notice of a reduction in the

ALF margin under the Agreement on 27 May 2022, there was an incomplete

proposal or that the parties were in negotiations with respect to that reduction

for the purposes of Rule 3.1.2(a)(ii). The Tribunal does not consider that the

parties were in an on-going negotiation between 27 May 2022 and 1 August

2022 of the type contemplated by Rule 3.1.2(a)(ii), which is intended to prevent

prejudice to negotiations before an agreement has been struck.


88. Rather, the Tribunal considers that ENS became Aware of the Material

Information on the evening of 27 May 2022, when MYOB emailed notice of

changes to the Agreement to ENS’s CEO and Executive Director. In that notice,

MYOB purported to reduce the ALF margin by 42.86%. At that time,

Kilimanjaro’s “long-held position” was that MYOB did not have the right to

unilaterally change the Agreement

64

and ENS’s board had discussed just three

days earlier that it would maintain its consistent approach to reject the

agreement if it did not like it

65

. Accordingly, each aspect of the Material

Information released in the Announcement was known to ENS on the evening of


63

Annexure G of the SOR.

64

Annexures A, B and E of the SOR.

65

ENS’s minutes of its board meeting on 24 May 2022 - Annexure 40 of the SOC.


20


27 May 2022, although the Tribunal accepts that some time would have been

needed to allow ENS to calculate the financial impact of the margin reduction.


89. The Tribunal notes that the Announcement did not say that MYOB had taken

tangible steps to enforce the margin reduction. The Announcement said that

MYOB had purported to reduce the margins that Kilimanjaro received on MYOB

Exo, which ENS intended to dispute.


90. It appears from the material before the Tribunal that ENS feels strongly that its

obligation to disclose did not arise until MYOB issued an invoice on 1 August

2022 at the reduced ALF margin, because it believed that this amounted to a

breach of the Agreement. ENS submits that it carefully considered its ongoing

correspondence and discussions with MYOB about the purported ALF margin

reduction in the context of its continuous disclosure obligations. While that may

have been the case, the Tribunal has seen no evidence that ENS did, in fact,

turn its mind to whether MYOB’s 27 May 2022 notice required disclosure under

the Rules. There is no evidence of the Board’s consideration of its continuous

disclosure obligations in the meeting minutes provided to NZ RegCo, which

makes it difficult to assess any decision made about non-disclosure. In any

event, as the Rules and Guidance Note on Continuous Disclosure make clear,

the approach to disclosure is an objective one.


91. For these reasons, the Tribunal finds that ENS breached Rule 3.1.1 by not

releasing the Material Information contained in the Announcement promptly and

without delay. Given that the Tribunal considers ENS’s disclosure obligation

arose on the evening of Friday 27 May 2022, after market close, to comply with

Rule 3.1.1 ENS should have released the Announcement before market open on

Monday 30 May 2022.


Tribunal approach to penalty


92. The Tribunal must consider the appropriate penalty for ENS’s breach of Rule

3.1.1.


93. Under the Tribunal Rules, the Tribunal can impose a fine of up to $500,000 for

a breach of the Rules

66

.


94. Section 9 of the Tribunal Procedures (the Procedures), which came into force on

17 October 2022, provides guidance to the Tribunal on assessing the

appropriate financial penalty for a breach of the Rules. The Tribunal’s

determination in NZMDT 1/2023 NZX v Hallenstein Glasson Holdings Limited

(the HLG decision), outlines the Tribunal’s approach to the Procedures.


95. As noted in the HLG decision, the Procedures are not determinative. The

Tribunal will ultimately exercise its discretion to determine the appropriate

penalty when considering the overall circumstances of the matter.


96. The Procedures set out a two-step process for the Tribunal to follow:


Step 1 – identify a starting point penalty by assessing the factors relevant to

the breach and the impact or potential impact of the breach; and


Step 2 – adjust that starting point penalty to reflect all the aggravating and

mitigating factors relevant to the respondent.






66

Tribunal Rules 9.1.2(e) and 9.2.2(f).


21


Step 1: Factors relating to the breach


97. The Procedures set out three starting point penalty bands, within which the

Tribunal will identify a starting point penalty:


Penalty Band Range of Financial Penalty

Penalty Band 1 – Minor Breaches $0 to $40,000

Penalty Band 2 – Moderate Breaches $30,000 to $250,000

Penalty Band 3 – Serious Breaches $200,000 to $500,000


98. Procedure 9.2.1 states that the appropriate penalty band for a breach of the

Rules will be determined based on an overall assessment of the seriousness of

the breach in each case.


99. Procedure 9.2.2 sets out factors which fall within each penalty band which the

Tribunal may consider when assessing the most appropriate penalty band and

the starting point penalty within that band

67

. These factors all relate to the

obligation breached and the impact or potential impact of the breach. As noted

in Procedure 9.2.2, it is unlikely that all the factors within one penalty band will

be present in a particular matter. In most cases, a matter will likely have a

combination of factors from two or more penalty bands. It is also possible for a

matter to fall within a penalty band where only one factor exists. Accordingly,

the Tribunal will use its discretion to weigh up all the factors present to ensure

that they are appropriately balanced.


100. The Procedures differ significantly from the previous Tribunal Procedures dated

29 February 2016 (2016 Procedures). One of these differences is that under

the 2016 Procedures, Penalty Band 3 included the factor “The breach relates to

a fundamental obligation”. Previously, breaches of a “fundamental obligation”,

such as a breach of an Issuer’s continuous disclosure obligations, generally fell

within Penalty Band 3. The “fundamental obligation” factor has been removed

from the current Procedures. This means that a breach of a fundamental

obligation may not necessarily fall within Penalty Band 3. The Tribunal must

consider all the factors relevant to the breach when assessing the most

appropriate penalty band. This broadens the Tribunal’s focus from considering

the nature of the Rule breached to considering the overall seriousness of the

breach and its impact or potential impact on investors and the market.


Step 2: Factors relating to the respondent


101. Once the Tribunal has determined the appropriate penalty band and the starting

point penalty, it must then determine the final penalty by adjusting the starting

point penalty to reflect all the aggravating and mitigating factors relevant to the

respondent (Procedure 9.2.3). Procedures 9.2.5 and 9.2.6 set out a non-

exhaustive list of factors which are likely to lower or increase (or reduce the

ability to lower) the starting point penalty

68

.




67

See Appendix 1 for a copy of the table of factors which fall within each penalty range.

68

See Appendix 2 for a copy of the non-exhaustive list of factors which are likely to lower or

increase the starting point penalty.


22


Additional facts relevant to penalty

102. Both parties have made detailed submissions on the appropriate penalty in the

event the Tribunal finds that ENS breached Rule 3.1.1, including with regard to

the effect of ENS’s delayed disclosure on subsequent events (in particular,

BNZ’s decision to waive ENS’s banking covenants and ENS’s capital raising in

late 2022) and whether the assessed penalty may affect ENS’s on-going

commercial viability. Accordingly, the Tribunal sets out the following additional

facts relevant to its assessment of penalty.


103. On 29 August 2022, ENS released its preliminary results for the year ended 30

June 2022. ENS noted that:


“Kilimanjaro Consulting had recurring revenue of $3.9 million (up

17%) and contracted revenue of $3.3 million (up 25%) out of a total

revenue of $17.6 million (up 16%).


The changes MYOB are purporting to undertake in respect of the MYOB

Exo licensing will be challenging if MYOB is successful in implementing

these changes. These changes are being disputed by Kilimanjaro (refer

to announcement on 1 August 2022).”


ENS also noted that the breach of its BNZ banking covenants would continue,

and the board intended to seek a further waiver.


104. On 29 September 2022, ENS advised the market that BNZ had provided a

waiver of the 30 June 2022 banking interest cover and leverage covenant, and

a modification to the group’s banking covenants until 30 June 2023.


105. ENS released its annual report for the year ended 30 June 2022 on 7 October

2022, after advising the market on 29 September 2022 that its release would

be delayed. In its Directors’ Report ENS noted that while Kilimanjaro had

exceeded the revenue growth expectations (achieving 16% for the financial

year), significant challenges with MYOB’s direct entry into its market and more

businesses competing for scarce resources had put pressure on its margins.

ENS noted that Kilimanjaro’s future strategic direction would be largely dictated

by the final resolution it reached in its dispute with MYOB, as announced on 1

August 2022.


106. MYOB’s notified reduction in the ALF margin was not reflected in ENS’s financial

statements for the year ended 30 June 2022 (2022 financial statements) but

was covered extensively in the notes to the accounts. Note 1 – Basis of

Preparation clause (i) states:


“Going concern assumption


At 30 June 2022, the Group had incurred a loss of $2.193m and had

net working capital deficiency of $3.371m. In addition, the Group was

operating outside of its banking covenants. The Group had prepared a

budget for the 2023 year that indicated a significant improvement in

performance of the Kilimanjaro division, which was expected to have

enabled the Group to comply with its banking covenants for the year to

30 June 2023.


Whilst the division’s year to date results are tracking behind the

original 2023 budget, cost savings have been identified to mitigate the

impact. However, the Group’s Kilimanjaro division received notification

from its key software supplier (MYOB) of a substantial adjustment to

margins on MYOB Exo software transactions. The Group is disputing

this as detailed in note 26. The potential impact of this is significant to


23


the Division and Group’s level of future profitability. There is therefore

significant uncertainty in relation to the achievability of the group’s

current forecasts.


The Group requires significant improvement in profitability and cash

flow generation within the Kilimanjaro division, despite the (disputed)

reduction in MYOB Exo margin, to be able to operate in compliance

with modified banking covenants (note 26). This cashflow generation is

also required for capital investment within the group’s other

investments, including iSell Pty Limited. These conditions create

significant doubt as to the ability of the Group to operate as a going

concern.


In order to mitigate the risks presented for the Group, Kilimanjaro

management along with the Enprise board, are currently revisiting the

strategic plan of this division including diversification and a range of

cost reduction measures. To satisfy the future capital investment and

liquidity requirements of the Enprise Group, the board is intending a

capital raise with in the next 12 months. Based on the success of

previous capital raising the board is confident in its ability to raise

capital in the future.


The directors consider there is a reasonable expectation the Group will

have sufficient funds, in conjunction with the intended capital raise, to

enable it to continue to trade for the foreseeable future and be able to

continue to meet its liabilities as they fall due. Taking this into account,

it is the considered view of the directors that the Group remains a

going concern.


However:


• the heightened degree of uncertainty around the level of future

revenues and profitability, should the Kilimanjaro division’s dispute

with MYOB not result in the restoration of previous levels of margin

from the MYOB Exo product; and

• the need to successfully complete a capital raise along with

strategic and cost reduction initiatives within the Kilimanjaro

division,


indicate the existence of a material uncertainty that may cast

significant doubt on the Group’s ability to continue as a going concern,

and therefore the Group may be unable to realise its assets and

discharge its liabilities in the normal course of operations.”

69


107. The 2022 financial statements recorded the total carrying value of goodwill

allocated to Kilimanjaro as $6.6m. Note 17 stated that Kilimanjaro was tested

for impairment on a value in use basis, based on the 2023 financial year budget

which excluded any impact of the reduction in the ALF margin (as outlined in

note 26 – see below) and applied certain key assumptions. Note 17 also stated

that an “allowance has not been made within the FY2023 forecast for the

disputed reduction of the MYOB Exo margin as detailed in note 26. If the MYOB

Exo margin reduction was factored in, leaving all other variables held constant,

this would lead to an impairment of $2,318,000 at 30 June 2022 of the

Kilimanjaro Australia cash generating unit. The uncertainty around outcome of

the dispute and/or the implementation of any potential mitigation strategies

creates significant uncertainty as to the future levels of profitability within the

cash generating unit”

70

.


69

Page 13 of the ENS Annual Report for the year ended 30 June 2022.

70

Page 29 of the ENS Annual Report for the year ended 30 June 2022.


24



108. Note 26 to the 2022 financial statements stated:


(a) Waiver of banking covenants


Enprise was in breach of their BNZ Loan covenants at year end.

BNZ has provided a waiver of the 30 June 2022 banking interest

cover and leverage covenant, and a modification to the group’s

banking covenants on 23 September 2022. These remove the

leverage ratio testing requirement, and temporarily waive the

interest cover ratio requirements until 30 June 2023.


(b) Dispute with MYOB


MYOB invoicing to the Kilimanjaro Consulting division from 1

August 2022 has been received charging significantly more than

the contractually agreed margins which Kilimanjaro Consulting has

previously received in both Australia and New Zealand on existing

customers using MYOB Exo Software. The impact of the reduction

of 42.86% would be approximately $935,000 per annum on future

revenue and would significantly impact the profitability of this

division. Enprise (via Kilimanjaro) advised MYOB on 30 August

2022 that it formally disputes this decrease in margin as in it’s

opinion this goes against the current business partner agreement

and will continue to challenge the margin change. Kilimanjaro

management along with the Enprise board are currently revisiting

the strategic plan of this division in light of this impact.”

71



109. ENS’s then auditor, RSM Hayes Audit (RSM), issued a qualified audit report

noting that it did not express an opinion on the 2022 financial statements

because of the significance of the matters regarding the use of the going

concern assumption and the carrying value of Kilimanjaro and deferred tax

assets. RSM noted that due to the significant level of uncertainty associated

with forecasting the group’s future cashflows as detailed in note 1(i) and given

the uncertainty of the outcome of any future capital raising being sufficient to

provide funding for the group’s capital investment and liquidity requirements, it

was unable to obtain sufficient appropriate audit evidence to form an opinion on

whether the use of the going concern assumption was appropriate. RSM also

noted that, as disclosed at note 17, significant uncertainties existed in relation

to the assumptions made regarding the carrying value of Kilimanjaro and the

level of future taxable profits expected to be available in relation to the group’s

deferred tax assets. RSM noted that it considered the impact of these matters

to be material and pervasive to the consolidated financial statements of the

group.


110. On 25 October 2022, ENS announced that it intended to raise up to $1.37million

in capital via a pro-rata 1 for 10 renounceable rights issue to eligible

shareholders (Rights Issue). ENS released an Offer Document on 1 November

2022 in which it noted that it was raising equity to, among other things,

continue the growth of Kilimanjaro, provide for diversification and fund the legal

defense of its position with MYOB. The Offer Document also included the

following information:

“Additional Disclosures

On 1 August 2022, Enprise disclosed to the NZX that MYOB have

purported to retrospectively reduce the margins that Kilimanjaro


71

Page 36 of the ENS annual report for the year ended 30 June 2022.


25


Consulting receives on existing sales of MYOB Exo software. The

impact of the purported reduction of 42.86% would be approximately

$935,000 per annum. This would significantly impact the support

services that Kilimanjaro Consulting is able to deliver to their MYOB

Exo software customers. The board rejects the assertion by MYOB that

they are able to unilaterally alter these margins. Enprise has advised

MYOB of its intention to formally dispute this purported decrease in

fees.

Also refer to note 26(b) on page 36 of Enprise’s Annual Report 2022,

which is available at www.nzx.com under the ticker code “ENS”.”

72


111. On 16 December 2022, ENS advised the market that:

“...Kilimanjaro has filed legal proceedings in the Federal Court of

Australia against MYOB.

On 1 August 2022 [ENS] advised NZX that its subsidiary [Kilimanjaro

Consulting] had disputed retrospective reduction in margins that

Kilimanjaro Consulting receives on existing sales of MYOB Exo

software.

Kilimanjaro has since sought to resolve the dispute by negotiation,

without success.

Accordingly, Kilimanjaro,...has now filed legal proceedings in the

Federal Court of Australia against MYOB Australia Pty Ltd (MYOB)

seeking relief to maintain the benefit of the bargain they entered into

with MYOB.

As noted in the announcement of 1 August, the impact of the

purported reduction of 42.86% is approximately NZ$935,000 per

annum.”

112. On 1 March 2023, ENS released its half year report for the period ended 31

December 2022, in which ENS disclosed that its board had reviewed the

goodwill of Kilimanjaro and due to the ongoing dispute with MYOB, MYOB

indicating further MYOB Exo margin reductions in future periods and the current

forecast, the board had elected to write down the goodwill value by $2.363

million.


113. ENS released its financial statements for the year ended 30 June 2023 on 2

October 2023. ENS’s 2023 financial statements record at note 1(i):

“Going concern assumption

At 30 June 2023, the Group had incurred a loss of $10.752m and had

net working capital deficiency of $3.904m. In addition, the Group was

in breach of its banking covenants. The Group had prepared a budget

for the 2024 year that indicated a significant improvement in

performance of the Kilimanjaro division, which is expected to enable

the Group to comply with its banking covenants for the year to 30 June

2024. However as of the date of this report, it has not yet obtained an


72

Page 11 of the ENS Rights Issue Offer Document 1 November 2022.


26


agreement from BNZ to extend its existing facilities beyond their

current expiry date of 31 October 2023.

The Group requires significant improvement in profitability and cash

flow generation within the Kilimanjaro division, to be able to comply

with its banking covenants. This cashflow generation is also required

for capital investment within the Group's other investments, including

iSell Pty Limited. These conditions create significant doubt as to the

ability of the Group to operate as a going concern.

In order to mitigate the risks presented to the Group, Kilimanjaro

management along with the Enprise board, are currently revisiting the

strategic plan of this division including diversification and a range of

cost reduction measures. To satisfy the future capital investment and

liquidity requirements of the Enprise Group, the board completed a

capital raise in September 2023 (note 25). The board is confident that

the capital raised along with the budgeted improved financial

performance of Kilimanjaro will be sufficient for the Group’s

foreseeable cashflow requirements.

The directors consider that there is a reasonable expectation the Group

will have sufficient funds, in conjunction with the intended capital

raise, to enable it to continue to trade for the foreseeable future and

be able to continue to meet its liabilities as they fall due. Taking this

into account, it is the considered view of the directors that the Group

remains a going concern.

However:

- the heightened degree of uncertainty around the level of future

revenues and profitability, and

- the need to maintain or replace the debt facilities with BNZ together

with strategic and cost reduction initiatives within the Kilimanjaro

division, indicates the existence of a material uncertainty that may cast

significant doubt on the Group’s ability to continue as a going concern,

and therefore the Group may be unable to realise its assets and

discharge its liabilities in the normal course of operations.”

73


114. ENS’s new auditor, UHY Haines Norton, issued a qualified audit report, noting:

“Due to the significant level of uncertainty associated with forecasting

the Group’s future cashflows and in determining the likely outcome of

the ongoing negotiations with the Bank Of New Zealand to extend the

existing debt facilities expiring at the end of October 2023, or to obtain

suitable replacement financing as detailed in note 1(i), I was unable to

obtain sufficient appropriate audit evidence to enable me to form an

opinion as to whether the use of the going concern assumption is

appropriate. Consequently, I was unable to determine whether any

adjustments were necessary in respect of the consolidated statement

of financial position of the Group as at 30 June 2023, the consolidated

statement of comprehensive income or consolidated statement of

changes in equity.

115. Kilimanjaro has now resolved its dispute with MYOB, as announced to the

market on 28 September 2023 and 2 October 2023. ENS advised that

Kilimanjaro has entered into new BPAs with MYOB and that, while the new BPAs


73

Pages 13-14 of the ENS annual report for the year ended 30 June 2023.


27


do not reinstate the MYOB Exo margins, ENS expects that the terms of the new

BPAs and the growth in sales of the MYOB Advanced product will be sufficient to

offset the forecasted lost revenue of about $935,000 announced on 1 August

2022.


NZ RegCo and ENS submissions on penalty

116. In short, NZ RegCo submits that the appropriate penalty band for ENS’s breach

is Penalty Band 2 and that the appropriate starting point penalty is $200,000.

NZ RegCo submits that the limited observed impact of the Announcement

indicates that the breach was not of the most serious nature, but that this is

outweighed by the extended duration of the breach and a penalty towards the

higher end of the range for Penalty Band 2 is warranted.


117. NZ RegCo submits that having regard to the mitigating and aggravating factors

in this case, the greatest weight should be given to ENS’s uncertain financial

situation, and the starting point penalty should be substantially reduced to final

penalty of $125,000.


118. ENS submits that, in the event that the Tribunal does not accept ENS’s

submission that it did not breach Rule 3.1.1, the $125,000 penalty proposed by

NZ RegCo is disproportionate to the seriousness of ENS’s conduct. ENS

considers that the breach falls at the lower end of Penalty Band 2 given that

ENS did not consider that its continuous disclosure obligation had been

triggered in late May 2022, informed by its longstanding interactions with MYOB

and an understanding of MYOB’s difficult negotiation tactics. ENS submits that

the appropriate starting point penalty is $80,000.


119. ENS does not consider that there are any aggravating factors in this case and

that more weight should be afforded to the mitigating factors, in particular

ENS’s ongoing commercial viability. ENS submits that the appropriate overall

penalty, in the event that a breach is found, is $40,000.


Step 1: Tribunal assessment of the starting point penalty


Penalty Band factors


120. The Tribunal has considered the applicable penalty band factors relevant to

ENS’s breach and outlines its assessment of these below.


Applicable Penalty Band 1 factors


a) No loss caused by delayed Announcement;

b) Delayed Announcement had no/minor impact on investors or the market;


121. NZ RegCo says that “no tangible harm has been identified as a result of the

breach”, but submits that this factor has limited weight given that the delayed

release of Material Information generally has the potential to adversely impact

on market integrity. ENS submits that, in addition to the breach not causing

any loss, its conduct had no impact on investors or the market, noting NZ

RegCo’s acknowledgement that ENS is a relatively low liquidity Issuer and that

ENS’s share price movement following the Announcement’s release was very

moderate.


122. The Tribunal notes that when assessing whether the breach caused any loss or

had an impact on investors and/or the market, the Tribunal must consider

whether harm arose from the Announcement’s delayed release, not whether

harm arose from the Material Information itself (which was clearly significant to

ENS’s business). The Tribunal also notes that while the delayed release of


28


Material Information may generally have the potential to cause harm, it must

consider the circumstances of the particular matter at hand.


123. The price movement in ENS shares on the day of the Announcement was

negligible, with the price remaining stable until the release of ENS’s preliminary

results on 29 August 2022. While NZ RegCo identified an increase in trading

volumes following the release of the Announcement, these volumes were

relatively small (a daily average in the first week of August 2022 of 12,000

shares traded). The Tribunal notes that while ENS is generally a lightly traded

Issuer, it is possible that the lack of movement in the share price following the

Announcement reflected the market’s existing knowledge of the risks

associated with Kilimanjaro’s business and earlier announcements of MYOB’s

change in business strategy (to compete with their business partners through a

direct channel) and its acquisition of several business partners.


124. The Tribunal considers that no evidence has been presented that the delayed

Announcement caused any loss or had an impact on investors or the market.


c) No financial benefit and/or commercial advantage from delayed

Announcement;


125. NZ RegCo submits the breach provided a minor to moderate financial benefit

and/or commercial advantage to ENS with regard to (i) its engagement with

BNZ on a waiver of its banking covenants; and (ii) the financial information

available at the time of the Rights Issue. NZ RegCo argues that if ENS had

announced the Material Information on 27 May 2022 (i.e. before its financial

year end on 30 June 2022), “this would likely have escalated the impetus for,

and timing of, the process for ENS to quantify” its impairment of Kilimanjaro.

NZ RegCo notes that it was not until ENS released its half year report on 1

March 2023, that it disclosed its board had elected to write down the goodwill

value of Kilimanjaro by $2.363m. NZ RegCo says that had the impairment

been finalised and clearly disclosed in the 2022 financial statements, this would

have provided more definitive information to BNZ and to prospective investors

considering the Rights Issue.


126. ENS submits that its conduct did not result in any financial benefit or

commercial advantage to ENS. ENS notes that the delayed annual report for

the period ended 30 June 2022 and qualified audit report were due to the

significant uncertainty in ascertaining how the MYOB dispute might be resolved

at that time. ENS considers that it adopted a conservative position in its 2022

financial statements, given that it was in an ongoing dispute with MYOB

74

. With

regards to BNZ, ENS says that it commenced formal discussions on the waiver

from its banking covenants on 9 September 2022, after the Announcement was

released. ENS says that “BNZ has confirmed to ENS it does not consider there

to be any issues with the timing and circumstances in which ENS commenced

discussions on and obtained a waiver”

75

.


127. The Tribunal is not in a position to opine on whether the 2022 financial

statements should have included the impairment of Kilimanjaro’s goodwill value

if the Announcement had been released on or about 27 May 2022

76

. Despite

the impairment not being included in the 2022 financial statements, ENS’s 2022

annual report included significant warnings with respect to the impact of a


74

Paragraph 36.1 of the SOR.

75

Paragraph 32.2 of the SOR.

76

The Tribunal notes that the FMA conducted an enquiry into ENS’s 2022 financial statements,

and in particular, information relating to the recoverable amount of Kilimanjaro and recognised

deferred tax assets. The FMA issued ENS a public warning for failing to keep proper accounting

records on 11 August 2023, noting that ENS did not provide it with sufficient evidence to

support disclosures and assumptions made in preparing the 2022 financial statements – see

here.


29


reduced ALF margin, including that the “material uncertainty” cast significant

doubt on the group’s ability to continue as a going concern and a qualified audit

report, and note 17 included advice on what the impairment value would have

been if it had been included (see paragraphs 105 to 109 above).


128. With regards to the BNZ bank waiver, ENS was already operating under a

waiver issued in March 2022 in respect of earlier breaches of its banking

covenants. ENS advised NZ RegCo during its investigation that its banking

covenants were measured on a rolling 12-month basis every 6 months and that

it was in regular communication with its BNZ manager

77

. The Announcement

was released before the waiver was considered and granted by BNZ and ENS

submits that BNZ has confirmed that it does not consider there to be any issues

with the timing and circumstances in which ENS obtained the waiver. Based on

this submission from ENS

78

, the Tribunal does not consider that the delayed

Announcement gave ENS a commercial advantage in its dealings with BNZ as

suggested by NZ RegCo.


129. With regards to the Rights Issue, the Tribunal notes that the dispute with

MYOB, and the potential impact of the reduced ALF margin, were highlighted in

the Offer Document (see paragraph 110 above). While the, at that stage

potential, impairment was not specifically highlighted in the Offer Document,

ENS’s 2022 financial statements contained significant cautionary remarks

(including at notes 1(i), 17 and 26) such that we consider that shareholders of

ENS who subscribed to the Rights Issue would likely have been aware of the

significant uncertainty at that time and cognisant of the inherent on-going risks

of Kilimanjaro’s business.


130. For these reasons, the Tribunal is not satisfied that the breach provided a minor

to moderate financial benefit and/or commercial advantage to ENS as

submitted by NZ RegCo.


Applicable Penalty Band 2 factors


d) Delayed Announcement had potential to cause moderate impact on

investors and the market;


131. RegCo submits that a breach of the continuous disclosure requirements has the

potential to cause significant harm to investors and/or the market given the

possibility of substantial trading, both in terms of volume and price changes,

during a period of information asymmetry. NZ RegCo acknowledges that ENS is

historically a relatively low liquidity Issuer, which lessens the potential impact of

the delayed Announcement. However, it considers that given the nature of the

harm Rule 3.1.1 is designed to prevent, combined with the length of the breach,

the breach had the potential to cause a significant impact. ENS considers that

any potential for harm to occur was low given ENS’s trading volumes during

that period and notes that any breach did not continue for an extended time

(discussed further below).


132. As noted in the HLG decision, the key to whether there is potential harm is to

look at the nature of the harm that the relevant Rule is seeking to prevent and

to assess the potential for that harm to occur at the time of the breach. Rule

3.1.1 aims to ensure that the market is fully informed of Material Information in

a timely manner so that investors can make informed investment decisions.


133. The Tribunal notes that ENS had previously advised the market of the potential

risks associated with Kilimanjaro’s business, including the risk MYOB could seek

to change the commercial terms in the BPAs, and in particular, seek to reduce


77

Annexure 41 of the SOC.

78

ENS did not provide the Tribunal with a copy of this confirmation from BNZ.


30


profit margins (see paragraph 18 above). ENS had also notified the market of

the major change in MYOB’s strategy, following its acquisition by KKR, “to

compete in the sector” with its business partners (such as Kilimanjaro) and

MYOB’s acquisition of several business partners. Given that this information

had been released to the market well before 27 May 2022, the Tribunal

considers that the market had some knowledge of the potential risks facing

ENS, and in particular, Kilimanjaro.


134. As noted by NZ RegCo, the potential for harm to investors is significant if there

is information asymmetry in the market. In this case, trading did not occur

during a period of information asymmetry

79

.


135. For these reasons, along with ENS’s low liquidity, the Tribunal considers that

there was a moderate, as opposed to significant, potential for harm arising from

the delayed Announcement.


Applicable Penalty Band 3 factors


e) Serious compliance breach;


136. As noted in the HLG decision, determining whether a breach is a minor,

moderate or serious administrative, operational or compliance breach is not an

assessment of the overall severity of the breach and conduct of the respondent

(that happens when the Tribunal considers all the relevant factors). Rather, it

is an assessment of the seriousness of the administrative, operational or

compliance failure having regard to the nature of the Rule breached.


137. NZ RegCo submits that a breach of Rule 3.1.1 should be categorised as a

serious compliance breach given that continuous disclosure is essential for

maintaining the integrity of the market. ENS acknowledges the importance of

continuous disclosure for the integrity of the market, but submits that, given

Kilimanjaro’s continued discussions with MYOB before the Announcement, the

breach is, at most, a moderate administrative, operational and/or compliance

breach.


138. The requirement under Rule 3.1.1 to immediately disclose Material Information

to the market is a fundamental obligation placed on Issuers under the

Rules. The Rules are intended to ensure that New Zealand’s listed capital

markets are efficient, transparent and fair. Any failure to promptly release

Material Information has the potential to have an adverse effect on the NZX

Markets. Given the importance of continuous disclosure to market integrity, the

Tribunal considers that the breach of Rule 3.1.1 is a serious compliance breach.


f) Continued for an extended period;


139. Each penalty band includes, as a factor, whether the breach was promptly

addressed (Penalty Band 1), occurred for a short period of time (Penalty Band

2) or continued for an extended period of time (Penalty Band 3).


140. NZ RegCo submits that ENS’s breach, which lasted approximately nine weeks,

continued for an extended period. ENS submits that the duration of any breach

was, at most, moderate.


141. The Tribunal noted in its determination in NZMDT 2/2023 NZX v 2 Cheap Cars

Group Limited (the 2CC decision), that when assessing the duration of a

breach, the Tribunal will have regard to the nature of the breach as some Rules


79

Information asymmetry occurs when a person is privy to Material Information not generally

available to the market (e.g. Material Information is given to an analyst before it is released to

the market).


31


are more time sensitive than others. For example, a breach which has resulted

in the suspension of trading in an Issuer’s securities for 10 Business Days could

be considered a breach which continued for an extended period given halts in

trading can negatively impact investor confidence and severely disrupt the

market (particularly for an Issuer with a highly liquid stock). Conversely, the

provision of an administrative notice (for example a notice of the redemption of

treasury stock) 10 Business Days after it was due may be considered a breach

of short duration.


142. The Tribunal’s most recent decisions on continuous disclosure breaches provide

some guidance for assessing the duration of ENS’s breach:


a. In NZMDT 7/2021 NZX v QEX Logistics Limited (QEX), the Tribunal

considered that QEX’s breaches continued for an extended period given

its failure to disclosure for approximately two months, among other

things, that the Ministry of Primary Industries had brought charges

against the company and its Director;


b. In NZMDT 6/2021 NZX v Geneva Finance Limited (GFL), the Tribunal

considered GFL’s nine Business Day delay in releasing updated earnings

guidance was “lengthy”. Similarly, in NZMDT 5/2021 NZX v QEX, the

Tribunal considered a five Business Day delay between QEX becoming

Aware and advising the market that inventory of a value which, if not

recovered, would have a material adverse impact on its financial

performance, had been removed from its secured China Customs

bonded warehouse was “lengthy”; and


c. In NZMDT 1/2021 NZX v NZME Limited (NZM), the Tribunal found

NZM’s approximately three-hour delay in announcing the resignation of

its Chair just before its ASM was a breach of limited duration.


143. The Tribunal considers that when having regard to the nature of the breach in

this case, and the obligation to disclose Material Information promptly and

without delay, the approximately nine-week delay in releasing the

Announcement was extended and falls within Penalty Band 3.


Starting point penalty


144. After weighing up all the factors outlined above and assessing the overall

seriousness of the breach, the Tribunal considers that the breach falls within

Penalty Band 2.


145. As for determining the starting point penalty within Penalty Band 2, the

Tribunal considers that this matter falls within the mid-range of Penalty Band 2.

While a breach of Rule 3.1.1 is a serious compliance breach, in this case there

was no evidence of loss or market impact as a result of the delayed

Announcement and the Tribunal considers that the breach had the potential to

cause a moderate impact on investors and the market.


146. The Tribunal considers that the appropriate starting point penalty is $120,000.


Step 2: Tribunal assessment of factors relating to ENS


147. To determine the final level of penalty, the Tribunal must adjust the starting

point penalty of $120,000 to reflect the aggravating and mitigating factors

relevant to ENS.


148. Before setting out its assessment of the mitigating and aggravating factors

relevant to this case, the Tribunal makes some initial observations.


32


149. NZ RegCo submits that the breach was caused by ENS’s negligence or

inattentiveness to its continuous disclosure obligations, which should be treated

as an aggravating factor. NZ RegCo argues that rather than considering

whether MYOB’s notification on 27 May 2022 had potential continuous disclosure

implications, ENS appeared to focus solely on its assessment of the ability to

dispute MYOB’s notified amendments to the Agreement.


150. ENS submits that its board exercised judgement and considered its continuous

disclosure obligations. ENS’s argues that this was a situation where, drawing on

its previous experience with MYOB, it consciously determined that it did not

need to make a disclosure while it was engaged in a negotiation process on a

potential BPA change that was yet to commence.


151. The Tribunal acknowledges that this was a complex and evolving situation. The

Tribunal does not consider that ENS’s breach was negligent, but rather reflects

the fact that in a developing situation, it can be difficult to determine when the

obligation to disclose is triggered. Nor does the Tribunal consider that ENS’s

breach was intentional given that it did release the Announcement, albeit later

than the date the Tribunal has assessed it should have been released.


152. ENS says that it carefully considered its ongoing correspondence and

discussions with MYOB on the purported ALF margin reduction in the context of

its continuous disclosure obligations. ENS says it had a genuinely held and

reasonable view that it was in an incomplete negotiation. However, the Tribunal

notes that the minimal board documentation provided during the relevant time

does not support the contention that ENS’s Board carefully considered its

continuous disclosure obligations. The Tribunal notes that Issuers should record

in their board meeting minutes the reasons for a decision to disclose or not

disclose information when this issue is considered

80

. Clear and transparent

records can demonstrate that a board had effective compliance procedures in

place and that its conclusions were reasonable in the circumstances known to it

at the relevant time.


Mitigating factors

(1) Cooperated with investigation;

153. NZ RegCo submits that, although ENS was prepared to engage in NZ RegCo’s

investigation, its responses were “often cursory and in summary form”, which

necessitated multiple iterations of questions and repeated requests for the same

documents. NZ RegCo considers that ENS did not fully engage with the

importance of the investigation or its lines of questioning. NZ RegCo argues

that ENS’s lack of engagement is an aggravating factor.


154. ENS says it did cooperate with NZ RegCo, but that its engagement reflects a

small business operating under pressure and using its best endeavours to

respond fully and openly.


155. The Tribunal notes that the factual circumstances in this matter are complex.

NZ RegCo was also making inquiries on a separate issue, which may have

complicated matters. The Tribunal has seen no evidence that ENS sought to

deliberately withhold information or that it was intentionally obstructive

(although not all of the correspondence between NZ RegCo and ENS was

provided to the Tribunal). In these circumstances, the Tribunal considers that

ENS cooperated, but this is not a significantly mitigating factor given the


80

See Appendix 4, clause 8 of the Guidance Note.


33


apparent difficulty NZ RegCo had in obtaining the information necessary for its

investigation

81

.

(2) Intention to improve practices;

156. ENS advises that it is “commencing a process to review all procedures and

compliance with its regulations”

82

.


157. The Tribunal notes that this intention appears vague and urges ENS to give this

priority, particularly in light of the FMA’s warning on record keeping (see

footnote 76 above).


158. All Issuers should have robust procedures in place to enable boards to consider

and carefully determine their continuous disclosure obligations and to record

those decisions.


(3) One-off breach of the continuous disclosure obligations;

159. NZ RegCo says that it is satisfied that ENS’s breach was a one-off event and is

not aware of any other continuous disclosure breaches by ENS.


(4) Adverse effect on ENS’s ongoing commercial viability


160. Under Procedure 9.2.5(i) the Tribunal may consider, as a factor likely to lower

the starting point penalty, the “starting point penalty having an adverse effect

on the ongoing commercial viability of the Respondent”. This is a new

mitigating factor introduced when the Procedures came into force on 17 October

2022.


161. This mitigating factor does not relate to the size of an Issuer. As noted in the

appeal of the 2CC decision, all Issuers are required to comply with the Rules,

regardless of size, and an Issuer’s size is not, of itself, a mitigating or

aggravating factor. Rather, this mitigating factor relates to the financial

position of an Issuer and whether the proposed starting point penalty would

adversely effect its ongoing commercial viability. As NZ RegCo submits, a

relatively high threshold is required before this factor will apply given that the

penalties imposed by the Tribunal are intended to be punitive.


162. While the resolution of its dispute with MYOB is a positive development, there

remains uncertainty around the level of ENS’s future revenue and profitability.

Given this, and in light of ENS’s 2023 financial statements and qualified audit

report, the Tribunal considers that the adverse effect of the starting point

penalty ($120,000) on ENS’s ongoing commercial viability is a significant

mitigating factor in this case.


Aggravating factors


(1) Compliance history;


163. Previous Rule breaches are relevant when assessing an Issuer’s compliance

history. NZ RegCo advises that ENS has been subject to three investigations for

late annual reports, one of which was referred to the Tribunal in 2019. In

NZMDT 7/2019 NZX Limited v Enprise Group Limited, the Tribunal found that

ENS breached the Rules by filing its 2019 annual report 14 Business Days late.

ENS was fined $35,000 and publicly censured. However, given NZ RegCo’s

advice that ENS does not appear to have previously breached its continuous


81

Annexure 42 of the SOC.

82

Paragraph 66.2 of the SOR.


34


disclosure obligations, the Tribunal does not consider ENS’s late annual reports

to be particularly aggravating in this case.


Penalty


164. The Tribunal considers that having regard to the factors noted above, a

significant reduction from the starting point penalty is warranted. The Tribunal

imposes a final penalty of $60,000. In determining the final penalty, the

Tribunal has given particular weight to ENS’s overall conduct in circumstances

where it had a genuine belief that it was in an incomplete negotiation in what

were complex circumstances, and to ENS’s ongoing commercial viability.


165. The Tribunal notes that using the penalty imposed in this case as a comparison

to other breaches of the continuous disclosure requirements will be difficult

given the significant reduction in penalty due to ENS’s ongoing commercial

viability. Accordingly, the penalty imposed in this matter is unlikely to act as a

deterrent for other Issuers in accordance with Procedure 9.1.4.


Comment on previous Tribunal decisions

166. This is the first breach of Rule 3.1.1 considered by the Tribunal since the

Procedures came into force. The Tribunal considers that its previous decisions

involving breaches of the continuous disclosure requirements are of limited

value as a comparison for assessing the penalty in this case given the

amendments to the penalty setting provisions in the Procedures. The Tribunal

also notes that having regard to an adverse effect on the ongoing commercial

viability of the respondent is a new mitigating feature, introduced in the

Procedures. Given the importance of this factor in determining the overall

penalty for ENS, the penalties imposed in prior decisions are not directly

comparable.


Public censure

167. NZ RegCo submits that a public censure of ENS is appropriate because the

breach falls within Penalty Band 2 and none of the factors cited in Procedure

9.3.3 (when the name of a respondent is not likely to be published) are

satisfied. ENS accepts that, if the Tribunal does find a breach of Rule 3.1.1, in

accordance with the Procedures, a censure would be required.


168. The Tribunal has considered the guidance set out in Tribunal Procedure 9.3. In

particular, that the name of a respondent is likely to be published when:


a. the impact of the breach has caused the public to be harmed and/or

has damaged public confidence in the sector or the breach had the

potential to cause harm to the public or the potential to damage public

confidence in the sector; and/or


b. the respondent has been involved in repeated breaches and shown

disregard for the Rules; and/or


c. the respondent committed a breach that falls within Penalty Band 2 or

Penalty Band 3 of Procedure 9.


169. The Tribunal considers that it is appropriate in this case to publicly censure ENS

given that a breach of the continuous disclosure requirements has the potential

to cause harm to the public and to damage public confidence in the market, and

the breach falls within Penalty Band 2.


170. The Tribunal notes that its public censure of ENS will be released together with

a copy of this determination in full.


35



Costs


171. NZ RegCo has sought an order that ENS pay the costs of NZX in bringing this

proceeding and the costs of the Tribunal in considering this matter. ENS has

not made any submissions on costs.


172. Generally, where a respondent is found to have breached the Rules the Tribunal

will award the actual costs of NZX and the Tribunal against that party. Given

the Tribunal has found ENS in breach of the Rules, the Tribunal considers that it

is appropriate to make a costs award against ENS. However, in recognition of

the complexity of the factual situation, ENS’s ongoing commercial viability and

the educative value to the market of this decision, the Tribunal caps the award

at $15,000 (excluding GST, if any).


Orders


173. The Tribunal orders that ENS:


a. be publicly censured in the form of the announcement attached to this

determination (which will include a full copy of this determination);


b. pay $60,000 to the NZX Discipline Fund; and


c. pay the costs incurred by NZX and the Tribunal in considering this

matter, up to a maximum amount of $15,000 (excluding GST, if any).


DATED 8 DECEMBER 2023




Hon Sir Terence Arnold KC



36


Appendix 1

Penalty Band Factors

Penalty Band 1 Minor

Breaches

• The breach is a minor administrative, operational

and/or compliance breach.

• The breach has not caused any loss.

• The breach has not had an impact on or has only

had a minor impact on investors, clients, and/or the

market.

• The breach was promptly addressed.

• The breach did not result in a financial benefit

and/or commercial advantage to the Respondent.

Penalty Band 2 Moderate

Breaches

• The breach is a moderate administrative,

operational and/or compliance breach.

• The breach has caused a moderate impact on

investors, clients, and/ or the market.

• The breach had the potential to cause a moderate

impact on investors, clients, and/or the market.

• The breach occurred for a short period of time.

• The breach resulted in a minor to moderate financial

benefit and/or commercial advantage to the

Respondent.

Penalty Band 3 Serious

Breaches

• The breach is a serious administrative, operational

and/or compliance breach.

• The breach has caused significant impact on

investors, clients and/ or the market.

• The breach had the potential to cause significant

impact on investors, clients and/or the market.

• The breach continued for an extended period of

time.

• The breach continued to occur once discovered.

• The breach resulted in a significant financial benefit

and/or commercial advantage to the Respondent.

• The Respondent committed the breach to obtain a

financial benefit and/or a commercial advantage.



37


Appendix 2

9.2.5


The following non-exhaustive factors relating to the Respondent may be

considered by the Tribunal as factors that are likely to lower the starting point

penalty:

(a) The Respondent admitted the breach at an early stage, and/or self-reported

the breach;


(b) The Respondent cooperated fully and openly with NZX or CHO (as the case

may be) with any investigation surrounding the breach and provided all

material facts;


(c) The Respondent has implemented or has undertaken to implement or enhance

processes, systems, or procedures to prevent similar future breaches;


(d) The breach occurred even though effective compliance / administrative /

operational processes were in place;


(e) The Respondent provided prompt redress for any harm caused as a result of

the breach;


(f) The breach is a one-off event and does not form part of a pattern of behaviour

or conduct;


(g) The Respondent has a good compliance history;


(h) where applicable, the Respondent obtained independent legal, accounting or

professional advice that the conduct did not constitute a breach and

reasonably relied upon that independent advice; and


(i) the starting point penalty having an adverse effect on the ongoing commercial

viability of the Respondent.


9.2.6


The following non-exhaustive factors relating to the Respondent may be

considered by the Tribunal as factors that are likely to increase the starting point

penalty or reduce the ability to lower it:

(a) The breach was caused intentionally by the Respondent, or through the

Respondent’s recklessness;


(b) The Respondent hindered NZX or CHO (as the case may be) with any

investigation surrounding the breach and did not provide all material facts;


(c) The Respondent should reasonably have been aware that the breach could

occur and did not implement or undertake to implement or enhance

processes, systems or procedures to prevent similar future breaches;


(d) The Respondent was aware that its compliance / administrative / operational

processes were not adequate or ineffective and failed to rectify them;


(e) The Respondent failed or delayed in providing redress for any harm caused as

a result of the breach;


(f) The breach is a recurring breach, or forms part of a pattern of behaviour or

conduct;


(g) The Respondent has a poor compliance history; and


(h) Where applicable, the Respondent either failed to seek independent legal,

accounting or professional advice or acted contrary to legal, accounting or

professional advice obtained that the conduct did constitute a breach.

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