Westpac 1H24 Presentation and Investor Discussion Pack
ASX
Release
6 May 2024
Westpac 1H24 Presentation and Investor Discussion Pack
Westpac Banking Corporation (“Westpac”) today provides the attached Westpac 1H24
Presentation and Investor Discussion Pack.
For further information:
Hayden Cooper Justin McCarthy
Group Head of Media Relations General Manager, Investor Relations
0402 393 619 0422 800 321
This document has been authorised for release by Tim Hartin, Company Secretary.
Level 18, 275 Kent Street
Sydney, NSW, 2000
© Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714
PRESENTATION & INVESTOR DISCUSSION PACK
FOR THE SIX MONTHS ENDED 31 MARCH 2024
2024 INTERIM
FINANCIAL
RESULTS
2Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
WESTPAC
2024 INTERIM
RESULTS INDEX
2024 Interim Results Presentation3
Investor Discussion Pack of 2024 Interim Results33
Earnings drivers35
Credit quality and provisions45
Non-credit risk management66
Capital, Funding and Liquidity73
Customer franchise 84
Sustainability89
Segment results97
Economics104
Appendix109
Contact us119
Disclaimer120
PETER KING
CHIEF EXECUTIVE OFFICER
1H24
HIGHLIGHTS
DISCIPLINED
PERFORMANCE
ENHANCED
CUSTOMER FOCUS
RETURNING
SURPLUS CAPITAL
STRENGTHENED
RISK MANAGEMENT
COMMENCED
UNITE
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack4
1H24 FINANCIAL PERFORMANCE
1H242H23 Change1H23 Change
Net profit
1
$3,342m5%(16%)
Return on tangible equity
2
10.5%44 bps(228 bps)
Excluding Notable Items
Revenue$10,816m1%(1%)
Expenses($5,395m)3%8%
Pre-provision profit$5,421m-(8%)
Impairment charges to average loans annualised9 bps2 bps(1 bp)
Net Profit$3,506m(1%)(8%)
1 Also referred to as net profit attributable to owners of WBC, net profit after tax or statutory profit. 2 The return on tangible equity calculation is described further in the 2024 Interim Financial
Results Announcement.
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
5
ORDINARY DIVIDEND
6
CET1 CAPITAL RATIO (%)
11.3
12.3
12.5
Mar-22Mar-23Mar-24
•1H24 ordinary dividend 75cps
3
fully franked
−1H24 payout ratio of 74%
5
−Payout ratio range 65 – 75%
•Dividend yield 5.7%
6
, fully franked 8.2%
6
•Neutralise DRP for interim and special dividends
DIVIDENDS PER SHARE (CENTS)
61
64
70
72
75
15
1H222H221H232H231H24
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
SURPLUS CAPITAL RETURNED TO SHAREHOLDERS
1 Subject to market conditions. 2 As at 6-May-24. 3 Cents per share. 4 After buyback and special dividend. 5 Excluding Notable Items. 6 Based on 28-Mar-24 closing price of $26.10
Up 4%
•Increased share buyback program up to $2.5bn
1
−Buyback announced Nov-23: $1.5bn, 59% complete
2
−Buyback extension: $1bn
1
•Special dividend $0.5bn, 15cps
3
fully franked
•Pro forma CET1 capital ratio 12.06%
4
Ordinary dividendSpecial dividend
Target range 11% – 11.5%
7Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
A STRATEGY FOR GROWTH AND RETURN
PILLARS
Customer
care at
the heart
Easy
to do
business with
Expert
solutions
and tools
Advocate
for positive
change
FOUNDATIONS
Strong
balance
sheet
Proactive Risk
Management and
Risk Culture
Data-informed
insights and
decisioning
Passionate
people who
make a difference
MEASURES
Return on tangible equityMarket position
To be our customers’ #1 bank and partner through life
AMBITION
Creating better futures together
OUR PURPOSE
CUSTOMER SERVICE
8Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
1 Refer to page 118 for definition. 2 3
rd
party channel median (50th percentile) time to unconditional approval; 1H24 compared to 2H23. 3 Mar-24 compared to Sep-23. 4 Winner of 9 KangaNews
Awards. 5 Westpac Tax Transparency Report 2023. 6 Includes accounts in hardship for Australian Consumer and Business segments. 7 Includes 23 labelled sustainable finance loans and 10 bond
issuances. Excludes NZ sustainable finance loans.
IMPROVING SERVICEENHANCING SAFETYPROVIDING SUPPORT
NPS
1
in employee
scorecards
Agreed
Scam-Safe Accord
with other Australian banks
5
th
largest taxpayer
in Australia
5
$1.7bn income tax expense
and bank levy in 1H24
Mortgage time to decision
down 4 days
to 6.0 days
2
Launched
Westpac SaferPay
Increased
lending to
$785bn
Business time to decision
down 2 days
to 7.7 days
3
$120m
stopped or recovered in
customer scam losses
in 1H24
~18k
customer hardship
packages
6
#1
Bond House
in Australia
4
32% lower
customer scam
losses compared to 1H23
33
sustainable finance
transactions in 1H24
7
9Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
CONSUMER: IMPROVING SERVICE
1 The Forrester Digital Experience Review: Australian Mobile Banking Apps, Q4 2023. 2 Refer to page 118 for definition. 3 Compared to Sep-23. 4 At 6-May-24. 5 1H24, based on ADI System as
published in the Monthly ADI statistics by APRA.
FOCUS ON CUSTOMER ENGAGEMENT
•#1 Leading mobile banking app
1
•Consumer NPS up 2 points to 4
2,3
•100 co-located branches
4
GROWING QUALITY DEPOSITS
•Household deposit growth, 1.1x system
5
•Enhanced proposition and loyalty rewards
•Consistent positioning in market
SUSTAINABLE GROWTH IN MORTGAGES
•Mortgage growth at 1.0x system
5
•Mortgage NPS equal first
2
•Cashbacks removed by 30-Jun-24
CONSUMER ROTE 9%
TTD (days, OO & IPL)
4
11.69.66.0
MORTGAGES: GROWTH IN LINE WITH SYSTEM
NEW OWNER OCCUPIED LENDING
0.7x
0.9x
1.1x
1 Based on ADI System as published in the Monthly ADI statistics by APRA – owner occupied housing loans to households. 2 Comparison between RBA Statistical Table F6, Lending rates; Housing
credit; New loans funded in the month; Owner-occupied; Variable-rate; Large institutions, and Westpac's submission to the RBA under the same criteria. 3 1H24 is average Oct-23 to Feb-24; FY23 is
average Oct-22 to Sep-23; and FY22 is average Oct-21 to Sep-22. 4 3
rd
party channel median (50th percentile) time to unconditional approval for the reporting period.
FY22FY231H24
•OBP roll-out commenced
•Inconsistent service
•OBP rolled out to brokers
•Improved service
•>95% of loans on OBP
•Consistent service
•Halved TTD
Lending rate
relative to peers
2,3
System growth
1,3
WBC
lower
WBC
higher
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack10
BUSINESS & WEALTH ROTE 20%
BUSINESS: SUSTAINABLE GROWTH
11
BUSINESS LENDING
•Lending up 3% in 1H24
1
•Simplified application process for SME customers
•TTD down 2 days to 7.7 in Mar-24
1
DEPOSITS
•Leading deposit franchise
•Deposits balances maintained in competitive
market
PAYMENTS
•Launched EFTPOS Flex
•New terminal points of presence up 5%
1
•HealthPoint acquisition
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
1 Mar-24 compared to Sep-23.
INSTITUTIONAL: STRONGER CLIENT RELATIONSHIPS
12
CORPORATE & INSTITUTIONAL BANKING
•Loan growth of 10%
1
•Supported 33 sustainable finance transactions
2
•Credit quality resilient
TRANSACTION BANKING
•PayTo launched for institutional and business
customers
•WestpacOne – foundational milestone for new
cash management digitalplatform
FINANCIAL MARKETS
•Leading fixed income franchise – Australian and
NZ Bond House of the Year
3
•#1 in $A and $NZ bond league tables
4
•Westpac Live FX – volumes up 12%
5
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
1 Compared to Mar-23. 2 Includes 23 labelled sustainable finance loans and 10 bond issuances. Excludes NZ sustainable finance loans. 3 Australia and New Zealand Bond House of the Year;
Westpac’s best results in the Kanga News Awards, winning 4 of 7 Australian house awards and 5 out of 7 NZ house awards. 4 Bloomberg – excluded self-led deals as 31 Mar-24. 5 Compared to 2H23.
WIB ROTE 14%
“The depth of change of the
organisation, both structurally and
culturally, means Westpac is now
a simpler, stronger bank.”
Promontory Report, 30-Apr-24
2
2021 – 2023
INTEGRATED PLAN
Strengthening risk governance,
improved accountability
and risk culture
2024
TRANSITION PHASE
Demonstrating
sustainability and
effectiveness of changes
2025+
CONTINUOUS UPLIFT
Evolution of risk
management practices
and risk culture
KEY STAGES
13Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
CORE: INTEGRATED PLAN COMPLETE
1
CORE: 354 ACTIVITIES DELIVERED
2021
20222023
MarJunDecSepMarJunDecSepMarJunDecSep
1 APRA Integrated Plan commitmentsdelivered through Customer Outcomes and Risk Excellence (CORE) program. 2 Independent Review of Westpac Banking Corporation’s Integrated Plan to
Remediate Risk Governance Deficiencies, Twelfth Report.
•Strengthening risk
governance, accountability
and risk culture
•Integrated Plan deemed
complete by Promontory
14Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
These objectives are ‘forward-looking statements’ and are subject to assumptions, risks and other important information in the Disclaimer on page 120.
UNITE – TECHNOLOGY SIMPLIFICATION: BUSINESS LED, TECHNOLOGY ENABLED
FOCUS ON PLANNING IN FY24
PROGRAM OBJECTIVES
FY24FY25FY26FY27FY28
CUMULATIVE INITIATIVES COMPLETION TIMELINE
For further details see the Technology Simplification Update held on 27-Mar-24
available under Events and Presentations at westpac.com.au/investorcentre
BETTER
CUSTOMER EXPERIENCE
1
INCREASED
SHAREHOLDER RETURN
3
IMPROVED
EMPLOYEE EXPERIENCE
2
14 initiatives
have commenced
External assurance
and advice
Governance
model established
MICHAEL ROWLAND
CHIEF FINANCIAL OFFICER
1H24 FINANCIAL PERFORMANCE
16
2H231H24Change
Net profit$3,194m$3,342m5%
Excluding Notable Items:
Revenue$10,671m$10,816m1%
Expenses($5,244m)($5,395m)3%
Impairment charges to average loans annualised7 bps9 bps2 bps
Net profit$3,545m$3,506m(1%)
Cost to income ratio49%50%74 bps
CET1 capital ratio12.4%12.5%17 bps
Return on tangible equity11.2%11.0%(16 bps)
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
NOTABLE ITEMS AND BUSINESSES SOLD
17Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
1 For further details of Notable Items refer to page 38.
Notable Items
1
($m after tax)2H231H24
Asset sales and revaluations--
Provisions for remediation, litigation, fines and penalties(176)-
Restructuring costs(140)-
Assets write-downs(87)-
Hedging items52(164)
Total Notable Items(351)(164)
Businesses sold ($m)2H231H24
Revenue--
Expenses28-
Pre-provision profit28-
Impairment charges & tax(8)-
Total businesses sold impact, after tax20-
1H24-2H23 NET PROFIT ($M)
1
18
3,823
3,545
139
6
63 -
3,506
(123)
(104)
(20)
1H232H23Net interest
income
Non-interest
income
ExpensesImpairment
charges
Tax
& NCI
Impact of
businesses
sold
1H24
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
1 Excludes the impact of Notable Items. 2 Non-controlling interests.
2
Pre-provision profit up $22m
1% lower
7% lower
NET LOANS ($BN)
19
749.9
773.3
9.6
2.5
0.4
0.1
0.1
784.8
(1.1)
Mar-23Sep-23MortgagesBusinessInstitutionalNew
Zealand
(in A$)
PersonalAuto
(in run off)
Mar-24
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
Chart may not add due to rounding.
Up 1%
Up 3%
Up $1.5bn
in NZ$
DEPOSIT GROWTH ($BN)
20
627.6
641.0
13.0
0.1
650.9
(0.8)
(1.9)
(0.5)
Mar-23Sep-23ConsumerBusiness
& Wealth
WIBNew Zealand
(in A$)
OtherMar-24
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
Up 2%
Down $1.0bn
in NZ$
Up 2%
NET INTEREST MARGIN (%)
21
1.89
1.83
1.80
0.09
0.11
0.14
(0.02)
(0.05)
(5bps)
1.96
1.94
4bps
0bps
3bps
1.89
(4bps)
(2bps)
(1bps)
1H232H23LoansCustomer
deposits
Wholesale
funding
CapitalLiquid
assets
Treasury
& Markets
Notable
Items
1H24
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
1 Net interest margin excluding Notable Items, Treasury & Markets. 2 Core NIM and Treasury & Markets comparatives have been revised. 3 Exit refers to Core NIM for the month ended.
Core NIM
1
Treasury & MarketsNotable Items
Core NIM 3bps lower
Sep-23 Exit Core NIM 1.80%
2,3
Mar-24 Exit Core NIM 1.80%
3
2
2
NON-INTEREST INCOME
22
NON-INTEREST INCOME BY TYPE ($M)
1
827
818
842
232
225
218
409
341
365
61
75
40
140
1,669
1,459
1,465
1H232H231H24
TRADING INCOME ($M)
1
352
329
368
57
12
(3)
409
341
365
1H232H231H24
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
1 Excludes the impact of Notable Items. 2 Derivative valuation adjustment.
DVA
2
Trading (ex DVA)
Other
FeesWealthTrading
Businesses sold
1H24 EXPENSES ($M)
1
23
4,988
5,244
365
28 5,395
(233)
(9)
1H232H23Ongoing
expenses
Cost reset
benefits
InvestmentsImpact of
businesses sold
1H24
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
1 Excludes the impact of Notable Items.
3% increase, up 2% ex businesses sold
5% increase
Cost Reset benefits including:
•Operating model simplified
•Reduced property footprint
•Average salary and
wages growth
•Higher technology costs
•Software amort
$71m higher
•Offset by lower spend
Risk & regulatoryGrowth & productivity
24
Investment spend lower due to completion of large
programs in 2023
Growth and productivity investment
•Digital enhancements
•Development of the corporate cash
management platform
•Commencement of UNITE
Risk & regulatory
•Expansion of scam protection
•Data environment simplification
INVESTMENT SPEND ($M)
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
INVESTMENT SPEND
1 Includes capitalised software, fixed assets and prepayments.
536
492
332
244
868
736
1H231H24
Investment spend1H232H231H24
Expensed33%50%56%
Capitalised
1
67%50%44%
Amortisation expense ($m)250371442
Avg amortisation period (years)4.53.53.2
Capitalisation of investment mainly reflects spend
on strategic platforms and infrastructure
25
0.20
0.12
0.11
0.12
0.41
0.32
0.39
0.46
0.09
0.23
0.22
0.24
0.62
0.43
0.54
0.54
1.32
1.10
1.26
1.36
Mar-20Mar-23Sep-23Mar-24
AUSTRALIAN MORTGAGE DELINQUENCIES (%)
1.06
1.81
0.77
0.00
1.00
2.00
3.00
4.00
Mar-20Mar-21Mar-22Mar-23Mar-24
AUSTRALIAN UNSECURED DELINQUENCIES (%)
2.86
1.45
0.00
1.50
3.00
4.50
6.00
Mar-20Mar-21Mar-22Mar-23Mar-24
STRESSED EXPOSURES AS A % OF TCE
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
CREDIT QUALITY
ImpairedNon-performing, 90+ days
Non-performing, <90 daysWatchlist & substandard
30+ day delinquencies90+ day delinquencies
90+ ex 6 months serviceability hold-out period
30+ day delinquencies90+ day delinquencies
CAP to credit RWA of 1.38%, up 3bps
Mortgage overlays reduced
CAP higher
•Increased mortgage and consumer finance
delinquencies
•Less favourable outlook for commercial property
prices and interest rates
IAP increase included a large single name in the
wholesale trade sector
26Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
IMPAIRMENT PROVISIONS $1.4BN ABOVE BASE CASE ($M)
Forecasts for
base case ECL
Base caseDownside
20242025
Trough/
peak
3
GDP growth1.6%2.5%(6%)
Unemployment4.5%4.6%11%
Residential property prices6.0%4.0%(27%)
Commercial property prices(8.0%)1.4%(32%)
382
351
461
1,011
1,061
1,231
1,980
2,405
2,478
830
692
705
720
432
260
4,923
4,941
5,135
Mar-23Sep-23Mar-24
Overlays
Stage 3 IAP
Stage 3 CAP
Stage 1 CAP
Stage 2 CAP
CREDIT IMPAIRMENT CHARGE COMPOSITION ($M)
27Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
76
121
213
(214)
(104)
(120)
218
222
211
310
19
58
390
258
362
1H232H231H241H232H231H241H232H231H241H232H231H241H232H231H24
TotalIndividually Assessed Provisions (IAP)Collectively Assessed Provisions (CAP)
New IAP
Write-backs
& recoveries
Write-offs
direct
Other movement
in CAP
$88m from
3 exposures
CAPITAL ABOVE TOP END OF TARGET OPERATING RANGE
28Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
1 Capital deduction and other movements including FX translation impacts. 2 Includes on market share buyback extension of up to $1.0bn and remaining on market share buyback announced
inNov-23.
1
IRRBB: 18bps
Data refinement: 11bps
Credit quality: (8bps)
Lending: (6bps)
Share buyback: $1.7bn, (38bps)
2
Special dividend: $0.5bn, (11bps)
(CET1 Capital ratio %)
12.28
12.38
75bps
17bps
1bps12.55
12.06
(57bps)
(19bps)
(49bps)
Mar-23Sep-23Net profitDividendRWAShare
buyback
OtherMar-24Capital
return
Mar-24
Pro forma
2H24 CONSIDERATIONS
29Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
The information on this page contains ‘forward-looking statements’ and statements of expectation reflecting Westpac’s current views on future events. They are subject to change without notice and certain risks,
uncertainties and assumptions which are, in many instances, beyond its control. They have been based upon management's expectations and beliefs concerning future developments and their potential effect on Westpac.
Should one or more of the risks or uncertainties materialise, or should underlying assumptions prove incorrect, actual results may differ materially from those expressed or implied in such statements. Investors should not
place undue reliance on forward-looking statements and statements of expectation. Except as required by law, Westpac is not responsible for updating, or obliged to update, any matter arising after the date of this
presentation. The information in this page is subject to the information in Westpac’s ASX filings, including in its 2024 Interim Report and elsewhere in this presentation.
1 Exit refers to Core NIM for the month of Mar-24.
CREDIT QUALITY & BALANCE SHEET
•Credit quality sound, expect some
deterioration
•Retain strong balance sheet settings
EXPENSES
•Increased investment in UNITE from 2H24
•Lower software capitalisation rate
•Inflation impacts moderating
•Cost reset to continue
REVENUE
•System credit growth steady
•1H24 Core NIM 1.80%, Exit 1.80%
1
•Mortgage competition continuing, but
moderating
•Deposits mix impact stabilising,
competition risks remain
•Higher earnings on capital and hedged
deposits
PETER KING
CHIEF EXECUTIVE OFFICER
31
AUSTRALIAN ECONOMICS
1
H2 20232024F2025F
GDP
2
1.01.62.5
CPI
2
3.63.02.7
Unemployment rate
3
3.94.54.6
SOFT LANDING WITH ACTIVITY
EXPECTED TO RECOVER
•Real household incomes rising
•Tax relief from mid 2024
•Modest rise in unemployment
expected
CONSUMER SPEND 12 MONTHS TO MAR-24 (%)
4
UNEVEN IMPACTS FROM SLOWDOWN
•Disproportionate affects
depending on:
−Age
−Income
−Wealth
•Targeted budget relief
appropriate
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
AUSTRALIAN ECONOMY: OUTLOOK IMPROVING
This page contains ‘forward-looking statements’ and statements of expectation. Please refer to the disclaimer on page 120.
1 Source: Westpac Economics. 2 H2 2023: Jul-23 to Dec-23 change annualised; 2024F and 2025F: Forecast annual change. 3 End of period. 4 Source: Westpac DataX, Westpac Card Activity.
12month rolling average, percentage change.
31
-8
-4
0
4
20-2455-60LowestHighest
By ageBy deposit quartile
EssentialDiscretionary
1H24
HIGHLIGHTS
DISCIPLINED
PERFORMANCE
ENHANCED
CUSTOMER FOCUS
RETURNING
SURPLUS CAPITAL
STRENGTHENED
RISK MANAGEMENT
COMMENCED
UNITE
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack32
© Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714
INVESTOR
PRESENTATION AND
DISCUSSION PACK
© Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714
FOR THE 6 MONTHS ENDED 31 MARCH 2024
HALF YEAR FINANCIAL RESULTS
CREATING BETTER FUTURES IN 1H24 – SUPPORTING OUR CUSTOMERS,
SHAREHOLDERS, EMPLOYEES, COMMUNITY AND ENVIRONMENT
34Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
OVERVIEW
1 Includes on market share buyback extension of up to $1.0bn and the $1.5bn on market share buyback announced in Nov-23. 2 The Forrester Digital Experience Review: Australian Mobile Banking Apps, Q4 2023. 3 Senior
leadership includes executive team, general managers and their direct reports (excluding administrative or support roles). 4 Full time equivalent at 31 Mar-24. 5 Scholarships awarded by Westpac Scholars Trust, a private
charitable trust. Neither the Trust nor the Trustee are part of Westpac Group. Westpac provides administrative support, skilled volunteering and funding for the operational costs of Westpac Scholars Trust. 6 Estimated from
Mar-24. 7 Refer to the FY23 Sustainability Index and Datasheet for more information on the definitions of these sectors and additional metrics.
SHAREHOLDERSCUSTOMERSOUR PEOPLECOMMUNITYENVIRONMENT
$3,342m
Net Profit, up 5%
on 2H23
13 million
Customers across the
Group
75
Organisational Health
Index, above global
median
$1.7bn
Income tax expense,
including the bank
levy in 1H24
83%
Reduction in scope
1 and 2 emissions from
our 2021 baseline
6
$5.6bn
$3.1bn dividends and
returning $2.5bn capital
via on-market share
buyback
1
#1
Mobile Banking App
2
49%
Women in senior
leadership
3
50-year
Westpac Lifesaver
Rescue Helicopter
Service partnership
12.5%
Common equity tier 1
capital ratio, comfortably
above top of operating
target range
$12bn
in new loans
35,348
Employees
4
$120m
Stopped or recovered in
customer scam losses
in 1H24
100%
Sourcing equivalent of
100% of Australian direct
electricity demand from
renewable energy
7
10.5%
Return on tangible
equity, up 44 bps
$10bn
in new customer
deposits
$2.9bn
Paid to our people
100
New scholarships
awarded in 1H24,
830+ active scholars
5
$2.5bn
Contributed in lending
to 23 labelled sustainable
finance loans
7
Net-Zero
Banking Alliance
emission Agriculture
2030 targets set
7
EARNINGS DRIVERS
3,342
3,194
351
3,525
139
6
633,506
(20)
(123)
(104)
(164)
2H23Notable
Items
Businesses
sold
2H23 ex
Notable
Items and
businesses
sold
Net
interest
income
Non
interest
income
ExpensesImpairment
charges
Tax &
NCI
1H24 ex
Notable
Items
Notable
Items
1H24
1H24 NET PROFIT
EARNINGS
Up 5%
Down 1% ex Notable Items and businesses sold
AIEA up 2% due to loan growth.
Core NIM down 3bps, Treasury
& Markets NIM up 3bps
Higher software amortisation
and technology expenses,
average FTE down 5%
Higher charge due
a small number
of new IAPs
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack36
NET PROFIT 2H23 – 1H24 ($M)
Hedging
items only
Provisions for
remediation,
restructuring costs,
asset write-downs
and hedging items
(178)
4,001
3,712
149
28
703,506
(111)
(64)
(389)
(164)
3,342
1H23Notable
Items
Businesses
sold
1H23 ex
Notable
Items and
businesses
sold
Net
interest
income
Non
interest
income
ExpensesImpairment
charges
Tax &
NCI
1H24 ex
Notable
Items
Notable
Items
1H24
1H24 NET PROFIT
EARNINGS
Down 16%
Down 6% ex Notable Items and businesses sold
AIEA up 3% due to loan growth.
Core NIM down 9bps,
Treasury & Markets NIM up 5bps
Lower trading income, partly
offset by higher fee income
Inflation, wage growth,
technology expenses and higher
software amortisation,
average FTE down 7%
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack37
NET PROFIT 1H23 – 1H24 ($M)
Lower CAP charge
partly offset by a small
number of new IAPs
Hedging
items only
Asset sales and
hedging items
.
.
38
Westpac uses net profit after tax to assess financial performance at both a Group and segment level
Notable Items are shown separately to clarify underlying operating performance and allocated to the following categories:
•Large items that are not reflective of the Group’s ordinary operations which may include:
−Provisions for remediation, litigation, fines and penalties
−The impact of asset sales and revaluations
−The write-down of assets (including goodwill and capitalised software)
−Restructuring costs
•Hedging items
1,2
:
−Unrealised fair value gains and losses on economic hedges that do not qualify for hedge accounting
−Net ineffectiveness on qualifying hedges
Notable Items
($m after tax)1H232H231H24
Asset sales and revaluations256--
Provisions for remediation, litigation, fines
and penalties
-(176)-
Restructuring costs-(140)-
Asset write-downs-(87)-
Hedging items(78)52(164)
Total Notable Items178(351)(164)
HEDGING ITEMS ($M)
(120)
105
243
(544)
(94)
200
185
233
(78)
52
(164)
1H192H191H202H201H212H211H222H221H232H231H24
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
SINGLE MEASURE OF PERFORMANCE – NET PROFIT AFTER TAX
EARNINGS
1 Peers disclose these items as ‘cash earnings adjustments’. 2 Items unwind to zero over time.
COMPOSITION OF GROSS LOANS (% OF TOTAL)
63
12
11
1
8
4
<1
Australian mortgages
Australian business
Institutional
Australian personal
New Zealand mortgages
New Zealand business/other
Other overseas
BUSINESS AND INSTITUTIONAL LENDING ($BN)
207
218
3
0
220
(1)
(1)
Mar-23Sep-23Australian
business
New
Zealand
business
WIBPortfolio
in
run-off
Mar-24
MORTGAGES AND PERSONAL LENDING ($BN)
547
559
10
1569
(0)
Mar-23Sep-23Australian
mortgages
New
Zealand
mortgages
PersonalMar-24
AUSTRALIAN MORTGAGES ($BN)
473
486
30
7
495
(18)
(10)
Mar-23Sep-23New loans
ex
refinance
Net
refinance
Property
sales and
others
PaydownsMar-24
COMPOSITION AND MOVEMENT IN LENDING
REVENUE
1 A$. Increase in local currency was NZ$1.6 billion. 2 A$. Decrease in local currency was NZ$0.2 billion.
$789bn
Up 6%
Up 1%
2
Charts may not add due to rounding
Up 5%
Up 2%
Up 4%
Up 2%
1
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack39
294
308
321
143
141
141
114
116
115
75
74
72
3
2
1
628
641
651
Mar-23Sep-23Mar-24
ConsumerBusiness & WealthWIBNew ZealandOther
COMPOSITION OF CUSTOMER DEPOSITS (% OF TOTAL)
58
24
18
Households
Businesses
Institutional
CUSTOMER DEPOSITS BY TYPE (%)
29%
29%29%
34%
33%
34%
18%
18%
17%
9%
9%9%
11%
11%11%
Mar-23Sep-23Mar-24
Term depositsSavingsTransactionMortgage offsetNIB deposits
CUSTOMER DEPOSITS BY SEGMENT ($BN)CUSTOMER DEPOSIT MOVEMENTS ($BN)
628
641
2
7
3
651
(0)
(3)
Mar-23Sep-23Term
deposits
SavingsTran-
saction
Mortgage
offset
NIB
deposits
Mar-24
COMPOSITION AND MOVEMENT IN DEPOSITS
REVENUE
1 Australian offset deposit balances only. 2 Non-interest bearing (NIB). 3 Comparatives have been restated to reflect a reclassification of some transaction and savings deposits into non-interest
bearing deposits. 4 A$. Decrease in local currency was NZ $1.0 billion.
$651bn
Charts may not add due to rounding.
1
2
4
Up 4%
Up 2%
2
651641628
1
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack40
33
NET INTEREST MARGIN (%)
1.83
1.80
0.11
0.14
(0.05)
1.94
4bps
0bps
3bps
1.89
(4bps)
(2bps)
(1bps)
(5bps)
2H23LoansCustomer
deposits
Wholesale
funding
CapitalLiquid
assets
Treasury
& Markets
Notable
Items
1H24
Core NIMTreasury & MarketsNotable Items
AUSTRALIAN DEPOSIT BALANCES
4
BY
INTEREST RATE BANDS ($BN)
82
111
219
78
73
92
172
162
70
85
150
204
Mar-23Sep-23Mar-24
TRACTOR RATE
NET INTEREST MARGIN
REVENUE
1 Net interest margin excluding Notable Items, Treasury & Markets. 2 Core NIM and Treasury & Markets comparatives have been revised. 3 Exit refers to Core NIM for the month ended.
4 Excludes mortgage offset balances. Prior period numbers have been updated.
Composition of NIM (%)
1H232H231H24
Core NIM
2
1.891.831.80
Treasury & Markets
2
0.090.110.14
Core NIM, Treasury &
Markets
1.981.941.94
Notable Items: Hedging(0.02)0.00(0.05)
NIM1.961.941.89
Capital $55bn: 3yr hedge
Deposits $62bn: 4yr hedge
1
3.79%
2.65%
0%
1%
2%
3%
4%
5%
Mar-20Mar-21Mar-22Mar-23Mar-24
3 year swap rate (spot)
Blended tractor rate
≤25bps
26≤200bps
201≤400bps401bps+
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack41
Sep-23 Exit Core NIM 1.80%
2,3
Mar-24 Exit Core NIM 1.80%
3
2
827
818
842
409
341
365
232
225
218
61
75
40
140
1,669
1,459
1,465
1H232H231H24
FeesTradingWealth managementOtherBusinesses sold
NET FEE INCOME BY SEGMENT ($M)
827
818
14
39
842
(3)
(13)
(13)
1H232H23ConsumerBusiness
& Wealth
WIBNew
Zealand
Other1H24
TRADING AND OTHER ($M)
2
470
416
39
405
(15)
(35)
1H232H23TradingDVAOther1H24
NON-INTEREST INCOME BY TYPE ($M)
NON-INTEREST INCOME
1
REVENUE
1 Excluding Notable Items. 2 Excluding businesses sold.
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
42
1,529
5,704
5,272
5,395
28
365
(9)
(460)
(233)
2H23Notable
Items
Impact of
businesses sold
2H23 ex
Notable Items
Ongoing
expenses
Cost Reset
benefits
Investments1H24
EXPENSES
EXPENSES 2H23 – 1H24 ($M)
EXPENSES
Up 2% ex Notable Items and businesses sold
Cost reset benefits including:
•Lower FTE from simpler operating model
•Reduced property footprint
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack43
Down 5%
Average salary and wages growth
and higher technology costs
Software amort up $71m
offset by lower spend
IMPAIRMENT CHARGES ($M)
76
121
213
(214)
(104)
(120)
218
222
211
310
19
58
390
258
362
1H232H231H241H232H231H241H232H231H241H232H231H241H232H231H24
44
IMPAIRMENT CHARGES AND STRESSED EXPOSURES (BPS)
9
136
-50
50
150
250
350
-20
0
20
40
60
80
100
2009201020112012201320142015201620172018201920202021202220231H24
Impairment charge to average loans annualised (lhs)Stressed exposures to TCE (rhs)
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
1H24 IMPAIRMENT CHARGE OF $362M
IMPAIRMENT CHARGES
New
IAPs
Write-backs
& recoveries
Write-offs
direct
Other movements
in CAP
Individually assessedCollectively assessed
Total
$88m from
3 exposures
CREDIT QUALITY
AND PROVISIONS
5,135
3,751
7,061
Reported
probability-weighted
ECL
100%
base case ECL
100%
downside ECL
Increased
mortgage and
consumer finance
90+ day
delinquencies
Forecasts for
base case ECL
2
Base caseDownside
20242025
Trough /
peak
3
GDP growth1.6%2.5%(6%)
Unemployment4.5%4.6%11%
Residential property prices6.0%4.0%(27%)
Commercial property prices(8.0%)1.4%(32%)
832
452
382
351
461
1,131
947
1,011
1,061
1,231
1,606
1,691
1,980
2,405
2,478
791
845
830
692
705
647
700
720
432
260
5,007
4,635
4,923
4,941
5,135
Sep-21Sep-22Mar-23Sep-23Mar-24
Overlay Stage 1 CAP Stage 2 CAP
Stage 3 CAP Stage 3 IAP
EXPECTED CREDIT LOSS (ECL) ($M)
TOTAL PROVISIONS FOR EXPECTED CREDIT LOSSES
1
($M)
PROVISIONS FOR EXPECTED CREDIT LOSS
CREDIT QUALITY
1 Includes provisions for debt securities. 2 Forecast date is 22 February 2024. 3 These key economic indicators represent trough or peak values that characterise the scenarios considered in setting
downside severity. Residential and commercial forecasts represent cumulative reduction over a two-year period.
Reduction for
risks reflected in
modelled
provisions
Increase driven
by 3 exposures
•Increase due to
less favourable
outlook for
commercial
property prices
and interest
rates
•Partial offset
from 2.5%
decrease in the
downside
scenario
weight
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack46
$1.4bn in provisions
above the base case ECL
KEY RATIOS
Mar-23Sep-23Mar-24
Provisions to gross loans (bps)656365
Impaired asset provisions
to impaired assets (%)
434347
Collectively assessed provisions
to credit RWA (bps)
133135138
PROVISIONING TO TCE (%)
EXPOSURES AS A % OF TCE
PROVISION COVER
CREDIT QUALITY
Chart does not add due to rounding.
0.67
0.72
0.82
13.16
15.75
16.33
86.17
83.53
82.85
Mar-23Sep-23Mar-24
Stage 3Stage 2Stage 1
Stage 3 – reflects
increased 90+ day
mortgage
delinquencies
Stage 1 and Stage 2 –
net shift mostly from
Institutional exposures
in response to less
favourable outlook for
commercial property
prices and interest rates
Mar-23Sep-23Mar-24
Stage 10.090.070.07
Stage 2
Non-stressed1.331.211.09
Stressed10.938.748.84
Stage 3 (non-performing)
Not impaired11.0611.4811.44
Impaired42.8143.4846.60
Total0.400.410.41
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack47
48
TOTAL COMMITTED EXPOSURE (TCE) BY RISK GRADE AT 31 MARCH 2024 ($M)
Standard and Poor’s risk grade
1
AustraliaNZ / PacificOther overseasGroup% of total
AAA to AA-
207,39724,37921,051252,827
20%
A+ to A-
42,4175,76010,62558,802
5%
BBB+ to BBB-
76,92210,6948,84796,463
8%
BB+ to BB
82,29313,89390297,088
8%
BB- to B+
51,9668,752360,721
5%
<B+
7,6272,554410,185
1%
Mortgages
559,71973,332- 633,051
51%
Other consumer products
26,9393,576- 30,515
2%
TCE
1,055,280142,94041,4321,239,652
TCE at 30 September 2023
1,040,292143,75133,5411,217,584
Exposure by region
2
(%)
85%12%3%100%
TOP 10 INSTITUTIONAL EXPOSURES TO CORPORATIONS
AND NBFIS
3
(% OF TCE)
1.2
1.1
1.1
1.2
Sep-21Sep-22Sep-23Mar-24
TOP 10 EXPOSURES TO CORPORATIONS & NBFIS
AT 31 MARCH 2024 ($M)
4
06001,2001,8002,400
BBB+
A
BBB
A-
A
A-
A-
A-
A-
AA-
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
PORTFOLIO COMPOSITION
CREDIT QUALITY
1 Risk grade equivalent. 2 Region is based on booking office. 3 NBFI is non-bank financial institutions. 4 Institutional counterparties; S&P rating or equivalent.
Clearing house
membership
0.19
0.13
0.12
0.11
0.12
0.47
0.32
0.32
0.39
0.46
0.21
0.19
0.23
0.22
0.24
0.49
0.43
0.43
0.54
0.54
1.36
1.07
1.10
1.26
1.36
Sep-21Sep-22Mar-23Sep-23Mar-24
ImpairedNon-performing, 90+ days
Non-performing, <90 daysWatchlist & substandard
MOVEMENT IN STRESS CATEGORIES (BPS)
126
1
7
2
2
136
(2)
Sep-23ImpairedNon-
performing,
90+ days
Non-
performing,
<90 days
Sub-
standard
WatchlistMar-24
NEW AND INCREASED GROSS IMPAIRED ASSETS ($M)
519
897
222
222
174
550
864
614
208
193
284
FY19FY20FY21FY22FY231H24
1H2H1H24
STRESSED EXPOSURES AS A % OF TCE
CREDIT QUALITY METRICS
CREDIT QUALITY
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
49
Includes 1 exposure
greater than $50m
CORPORATE AND BUSINESS STRESSED EXPOSURES BY INDUSTRY SECTOR (%)
0.0
1.0
2.0
3.0
4.0
5.0
6.0
7.0
8.0
PropertyWholesale
&
retail trade
ManufacturingServicesAgriculture,
forestry &
fishing
Property &
business
services
UtilitiesTransport
&
storage
ConstructionAccommodation
cafes &
restaurants
Mining
Mar-23Sep-23Mar-24
EXPOSURE AND CREDIT QUALITY BY SECTOR
Sector
Finance &
Insurance
1
Property
2
Wholesale &
retail tradeManufacturingServices
3
Agriculture,
forestry &
fishing
Property &
business
servicesUtilities
Transport &
storageConstruction
4
Accomm,
cafes &
restaurantsMining
TCE ($bn)
Mar-24195.482.231.125.424.624.324.020.620.513.111.57.6
Sep-23
7
202.180.731.024.726.424.123.018.918.312.910.88.1
Stressed (%)
5,6
Mar-240.12.65.23.13.05.22.80.51.15.73.75.2
Sep-23
7
0.12.63.33.14.14.62.90.11.16.93.75.2
Impaired (%)
6
Mar-240.00.10.70.60.40.30.50.00.10.60.30.1
Sep-23
7
0.00.10.40.40.40.20.50.00.10.60.40.2
CREDIT QUALITY ACROSS SECTORS
CREDIT QUALITY
1 Finance and insurance includes banks, non-banks, insurance companies and other firms providing services to the finance and insurance sectors. Includes assets held for liquidity portfolio. 2 Property includes both
residential and non-residential property investors and developers and excludes real estate agents. 3 Services includes education, health & community services, cultural & recreational and personal & other services.
4 Construction includes building and non-building construction, and industries serving the construction sector. 5 Includes impaired exposures. 6 Percentage of portfolio TCE. 7 Prior periods have been restated.
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack50
Downgrade of
a single name
Downgrades across a small
number of customers
Mar-23
5
Sep-23
5
Mar-24
TCE ($bn)79.880.782.2
% of Group TCE6.546.636.63
Lending ($bn)61.963.465.2
Median risk grade
(S&P equivalent)
BB-BB-BB-
% of portfolio
graded as stressed
3,4
2.362.622.57
% of portfolio
impaired
4
0.080.080.07
COMMERCIAL PROPERTY PORTFOLIO COMPOSITION (TCE) (%)
30
8
48
14
Investors &
developers <$10m
Developers >$10m
Investors >$10m
Diversified property
groups and property
trusts
18
13
7
6
3
12
41
NSW & ACT
VIC
QLD
SA, NT & TAS
WA
NZ & Pacific
Institutional
•Single credit policy, supported by
industry sector concentration limits
•Maintained credit standards, with
close oversight of portfolio
•Managed by specialist relationship
teams, dedicated credit officers and
subject matter experts
•Limited risk appetite for lower grade
office buildings
•Weighted average LVR for the
Australian secured portfolio <50%
•Credit policy maximum LVR at
origination 65%
1
•81% fully secured
2
COMMERCIAL PROPERTY EXPOSURES
(% OF TCE)
6.2
6.4
6.5
6.66.6
Sep-21Sep-22Mar-23Sep-23Mar-24
COMMERCIAL PROPERTY PORTFOLIO
COMPOSITION (TCE) (%)
21
26
17
16
15
5
Office
Retail
Residential
Industrial
Corporate
Other
SECTORS IN FOCUS: COMMERCIAL PROPERTY
CREDIT QUALITY
1 Policy exception can be made under limited circumstances. 2 Fully secured is where the exposure is less than 100% of the bank extended value of the security, which is a discount of the market
value of the security. 3 Includes impaired exposures. 4 Percentage of commercial property portfolio TCE. 5 Prior periods have been restated. 6 Region is based on booking office.
Sub-sector
Borrower type
Region
6
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack51
CONSTRUCTION
Mar-23
3
Sep-23
3
Mar-24
TCE ($bn)12.212.913.1
% of Group TCE1.001.061.05
Lending ($bn)7.57.67.6
% of portfolio
graded as stressed
1,2
6.146.855.75
% of portfolio
impaired
2
0.810.610.62
PORTFOLIO SECURITY COMPOSITION
(TCE) (%)
59
17
24
Fully secured
Partially secured
Unsecured
PORTFOLIO BY SUB-SECTOR (TCE) (%)
21
17
8
5
5
28
16
Building
construction
Installation services
Site prep services
Structure services
Completion services
Other services
Non-building
construction
COMMERCIAL PROPERTY – OFFICE
Mar-23
3
Sep-23
3
Mar-24
TCE ($bn)17.817.717.0
% of Group TCE1.461.451.37
Lending ($bn)15.014.914.9
Median risk grade
(S&P equivalent)
BB-BB-BB-
% of portfolio
graded as stressed
1,2
2.412.352.38
% of portfolio
impaired
2
0.120.100.14
•Office exposure has reduced to 1.4%
of Group TCE in Mar-24 from 2.1% in
Sep-20
•Weighted towards premium, A & B
grade office assets in major CBD
locations
•Specialist property relationship teams
manage all office exposures >TCE
$10m
•Tightened risk appetite settings for
lower grade office assets since start of
COVID-19
S&P EQUIVALENT RISK GRADE
4
28
42
24
2
A+ to A-
BBB+ to BBB-
BB+ to BB
BB- to B+
<B+
SECTORS IN FOCUS: COMMERCIAL PROPERTY – OFFICE
CREDIT QUALITY
1 Includes impaired exposures. 2 Percentage of portfolio TCE. 3 Prior periods have been restated.
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
52
Mar-23
3
Sep-23
3
Mar-24
TCE ($bn)10.310.811.5
% of Group TCE0.840.890.93
Lending ($bn)8.99.29.8
% of portfolio
graded as stressed
1,2
4.733.703.75
% of portfolio
impaired
2
0.600.370.34
53
RETAIL TRADE
Mar-23
3
Sep-23
3
Mar-24
TCE ($bn)12.412.812.0
% of Group TCE1.021.050.97
Lending ($bn)7.88.47.6
% of portfolio
graded as stressed
1,2
3.873.654.71
% of portfolio
impaired
2
0.820.591.22
PORTFOLIO SECURITY COMPOSITION
(TCE) (%)
46
22
32
Fully secured
Partially secured
Unsecured
PORTFOLIO BY SUB-SECTOR
(TCE) (%)
52
21
27
Personal and
household
goods retailing
Motor vehicle
retailing and
services
Food retailing
ACCOMMODATION, CAFES AND
RESTAURANTS
PORTFOLIO SECURITY COMPOSITION
(TCE) (%)
82
14
4
Fully secured
Partially secured
Unsecured
PORTFOLIO BY SUB-SECTOR
(TCE) (%)
38
38
20
4
Accommodation
Pubs, taverns
and bars
Cafes and
restaurants
Clubs
(hospitality)
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
SECTORS IN FOCUS: ACCOMMODATION, CAFES AND RESTAURANTS; RETAIL TRADE
CREDIT QUALITY
1 Includes impaired exposures. 2 Percentage of portfolio TCE. 3 Prior periods have been restated.
AGRICULTURE
Mar-23
3
Sep-23
3
Mar-24
TCE ($bn)24.124.124.3
% of Group TCE1.971.981.96
Lending ($bn)20.420.720.7
% of portfolio graded as stressed
1,2
4.104.625.18
% of portfolio in impaired
2
0.250.180.26
MINING (INCL. OIL AND GAS)
Mar-23
3
Sep-23
3
Mar-24
TCE ($bn)8.98.17.6
% of Group TCE0.730.660.61
Lending ($bn)2.92.72.7
% of portfolio graded as stressed
1,2
2.435.205.18
% of portfolio in impaired
2
0.110.160.12
AGRICULTURE PORTFOLIO BY SUB-SECTOR (TCE) (%)
28
24
21
10
4
3
3
3
1
1
2
Dairy
Beef & sheep
Grain
Horticulture
Services to agriculture
Cotton
Viticulture
Forestry & logging
Fishing & aquaculture
Poultry
Other
MINING PORTFOLIO BY SUB-SECTOR (TCE) (%)
26
28
17
17
1
11
Oil and gas
Metal ore
Iron ore
Mining services
Coal
Other
SECTORS IN FOCUS: AGRICULTURE; MINING
CREDIT QUALITY
1 Includes impaired exposures. 2 Percentage of portfolio TCE. 3 Prior periods have been restated.
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
54
AUSTRALIAN CONSUMER
FINANCE PORTFOLIO
1
AUSTRALIAN CONSUMER FINANCE
90+ DELINQUENCIES (%)
0.73
2.46
3.60
0.0
1.0
2.0
3.0
4.0
5.0
6.0
Sep-21Mar-22Sep-22Mar-23Sep-23Mar-24
Credit cardsPersonal loansAuto finance
AUSTRALIAN CONSUMER
FINANCE PORTFOLIO ($BN)
1
6.5
2.3
2.2
11.0
6.5
2.2
1.6
10.3
6.5
2.2
1.2
9.9
Credit cardsPersonal loansAuto finance
(consumer)
Total consumer
finance
Mar-23Sep-23Mar-24
CREDIT CARD ACCOUNTS PAYING
MINIMUM REPAYMENT (%)
2
4.81
4.65
4.20
4.22
3.97
4.08
0.0
1.0
2.0
3.0
4.0
5.0
6.0
Sep-21Mar-22Sep-22Mar-23Sep-23Mar-24
AUSTRALIAN CONSUMER FINANCE
CREDIT QUALITY
1 Excludes margin lending. 2 Minimum repayment over at least six consecutive months. Minimum repayment defined as <=5% of each months statement cycle balance.
2
In run-off
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack55
Mar-23Sep-23Mar-24
Lending ($bn)
11.010.39.9
As a % of Group loans
1.51.31.3
30+ day delinquencies
(%)
2.982.482.86
90+ day delinquencies
(%)
1.581.321.45
Australian mortgage portfolio
Mar-23
balance
Sep-23
balance
Mar-24
balance
1H24
flow
1
Total portfolio ($bn)
472.7485.6495.251.0
Owner occupied (OO) (%)
66.467.167.867.8
Investment property loans (IPL) (%)
32.231.631.032.1
Portfolio loan/line of credit (LOC) (%)
1.41.31.20.0
Variable rate / Fixed rate (%)
67/3376/2485/1599/1
Interest only (I/O) (%)
13.312.812.315.8
Proprietary channel (%)
51.550.849.738.6
First home buyer
2
(%)
10.810.811.313.7
Mortgage insured (%)
14.213.112.66.5
Mar-23Sep-23Mar-24
1H24
flow
1
Average loan size
3
($’000)
292301309
495
Customers ahead on repayments
including offset account balances
(%)
By accounts
4
797980
By balances
4
737577
OWNER OCCUPIED / INVESTMENT PROPERTY LOANS AS A
% OF THE AUSTRALIAN MORTGAGE PORTFOLIO
49
55
56
57
58
60
64
66
67
68
45
39
40
39
39
37
34
33
33
32
Sep-15Sep-16Sep-17Sep-18Sep-19Sep-20Sep-21Sep-22Sep-23Mar-24
OOIPL
PORTFOLIO BY INTEREST RATE TYPE (% BY BALANCES)
AUSTRALIAN MORTGAGE PORTFOLIO COMPOSITION
MORTGAGE CREDIT QUALITY
1 Flow is new mortgages settled in the 6 months ended 31 March 2024. 2 First Home Buyer % restated due to data reclassification. 3 Includes amortisation. Calculated at account level, where split
loans represent more than one account. 4 Customers ahead on repayments have been restated to reflect changes in determining account limits when calculating prepayment amounts. 5 IPL
includes Line of Credit.
5
72
62
63
76
85
99
28
38
37
24
15
1
Sep-20Sep-21Sep-22Sep-23Mar-241H24 Flow
VariableFixed
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack56
BY PRODUCT AND REPAYMENT TYPE (%)
2
10
22
3
64
1
10
21
2
65
1
10
21
2
65
0
12
21
3
64
LOCIPL-I/OIPL-P&IOO-I/OOO-P&I
Mar-23 (Portfolio)Sep-23 (Portfolio)
Mar-24 (Portfolio)1H24 Flows
DEBT-TO-INCOME >=6X AT ORIGINATION (%)
17.5
21.1
27.3
28.9
22.7
10.6
7.1
6.5
17.6
18.1
20.6
24.4
21.9
11.3
7.7
8.1
Sep-20Mar-21Sep-21Mar-22Sep-22Mar-23Sep-23Dec-23
Major banks ex WestpacWestpac
AUSTRALIAN MORTGAGE PORTFOLIO COMPOSITION
MORTGAGE CREDIT QUALITY
Source: APRA, Westpac.
Charts may not add to 100 due to rounding
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
57
BY INSURANCE PROFILE
1
(%)
13
6
81
Insurance not required
(Low risk profile
including loans <80%
LVR)
Not insured >80% LVR
(Policy for certain
professionals and
Westpac staff)
Insured
2
(>80% LVR)
BY YEAR OF ORIGINATION (% OF TOTAL BOOK)
12
4
4
4
4
4
6
15
18
23
5
Pre-
2015
20162018202020222024
Calendar year
1 In 2H21 Westpac Lender’s Mortgage Insurance Limited was sold to Arch Capital Group. Westpac has entered into a 10-year exclusive supply agreement for Arch to provide lenders mortgage
insurance to the Group. 2 Includes loans where LMI applies to >70% LVR loans, for example, single industry towns.
25
20
36
12
7
0
22
17
42
12
6
1
64
15
12
6
1
0.5
0.6
0
10
20
30
40
50
60
70
80
90
100
0<=6060<=7070<=8080<=9090<=9595<=100>100
1H24 drawdowns LVR at origination
Portfolio LVR at origination
Portfolio dynamic LVR
LOAN-TO-VALUE RATIOS (%)
SERVICEABILITY ASSESSMENT CREATES A BUFFER
FOR BORROWERS
APPLICANT GROSS INCOME BAND
(1H24 DRAWDOWNS, % BY APPROVED LIMITS)
AUSTRALIAN MORTGAGE PORTFOLIO LOAN-TO-VALUE RATIOS (LVRS)
MORTGAGE CREDIT QUALITY
1 Dynamic LVR is the loan-to-value ratio taking into account the current loan balance, changes in security value, offset account balances and other loan adjustments. Property valuation source
CoreLogic. 2 Weighted average LVR calculation considers size of outstanding balances. 3 Average LVR of new loans is on rolling 6 months.
Charts may not add to 100 due to rounding
N/A
1
3
5
7
9
20
44
12
1
2
5
6
14
53
18
<75k75k to
100k
100k to
125k
125k to
150k
150k to
200k
200k to
500k
>500k
Owner OccupiedInvestment Property
•Loans are assessed at the higher of:
−The customer rate, including any life-of -loan discounts,
plus the serviceability buffer of 3.0%; or
−The minimum assessment rate, called the “floor rate”,
currently 5.05%
•A serviceability buffer of 1.0% may be applied on an exceptions basis for
certain customers seeking to refinance their loan, subject to eligibility
criteria including LVR, bureau score and repayment amounts
•Interest only (I/O) loans: Assessed based on the residual principal and
interest (P&I) term using the applicable P&I rate, plus a 3.0% buffer
•New fixed rate loans: Assessed on the variable rate to which the loan
will revert after the fixed period, plus a buffer
Australian mortgage portfolio LVRs
Mar-23
balance
Sep-23
balance
Mar-24
balance
Weighted
averages
2
LVR at origination (%)
727271
Dynamic LVR
1
(%)
515049
LVR of new loans
3
(%)
686770
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack58
1
25
20
19
13
21
2
21
19
20
15
23
BehindOn time< 1mth< 6mths>2yrs
Mar-23Mar-24
CUSTOMERS AHEAD ON REPAYMENTS
1
(% BY ACCOUNTS) OFFSET ACCOUNT BALANCES
2
($BN)
CUSTOMERS AHEAD ON REPAYMENTS
1
(% BY BALANCES)
BUFFER TO BALANCE RATIO
3
(%)
AUSTRALIAN MORTGAGE PORTFOLIO REPAYMENT BUFFERS
MORTGAGE CREDIT QUALITY
1 Customer loans ahead on payments exclude equity/line of credit products as there are no scheduled principal payments. Includes mortgage offset accounts. ‘Behind’ is more than 30 days past due.
‘On time’ includes up to 30 days past due. Customers ahead on repayments have been restated to reflect changes in determining account limits when calculating prepayment amounts. 2 Includes
RAMS from Sep-20 onwards. 3 Excludes Line of Credit. The Buffer to Balance ratio has been restated to reflect changes in determining account limits when calculating prepayment amounts.
8
13
12
6
7
5
18
16
Mar-23Mar-24
41
45
Investment property loans
– (generally maintain
higher balances for tax
purposes)
Accounts opened in the
last 12 months
Structural restrictions on
repayments e.g. fixed rate
Residual – <1 month
repayment buffer
Charts may not add due to rounding
>6mths
to <2yrs
Loans ‘on time’
and <1mth ahead
18.5
19.0
19.419.419.4
Sep-20Sep-21Sep-22Sep-23Mar-24
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack59
33
14
18
16
18
1
>2yrs
>6mths <2yrs
<6 mths
< 1 mth
On time
Behind
Buffer =
Current Limit - Outstanding Balance
+ Offset Balance
39
41
46
51
53
57
60
Sep-18Sep-19Sep-20Sep-21Sep-22Sep-23Mar-24
•Approx. $146bn of fixed-rate loans have
expired or refinanced onto higher rates
since 1 October 2021
•$76bn in fixed-rate loans remain
outstanding
−Average fixed period for the remaining
fixed-rate portfolio 2.9 years
•$31bn fixed rate loans expiring in 2H24,
with an average fixed rate of 3.9%
1
•Most remaining fixed rate borrowers
are well placed to manage higher
repayments
−51% also have a variable rate loan
0.7
1.1
0.3
0.5
1.8
1.9
1.0
1.1
1.5
1.8
0.9
1.1
Sep-23Mar-24Sep-23Mar-24
FixedVariableTotal
60
FIXED RATE MORTGAGE EXPIRY SCHEDULE ($BN PER MONTH)
PORTFOLIO BY INCOME BAND (%)
PORTFOLIO BY DYNAMIC LVR
3
(%)
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
AUSTRALIAN MORTGAGE PORTFOLIO FIXED-RATE LOANS
MORTGAGE CREDIT QUALITY
1 On a balance weighted basis. 2 Scheduled expiry for 6 months to Mar-24 was $39bn. Actual expiry $37bn. 3 Dynamic LVR is the loan-to-value ratio taking into account the current loan balance,
changes in security value, offset account balances and other loan adjustments. Property valuation source CoreLogic.
PORTFOLIO ARREARS (%)
30+ Delinquency 90+ Delinquency
Charts may not add due to rounding
17
24
19
40
13
20
19
49
13
20
19
48
<$100k>$100k -
$150k
>$150k -
$200k
>$200k
FixedVariableTotal
0.0
1.0
2.0
3.0
4.0
5.0
0.0
2.0
4.0
6.0
8.0
10.0
12.0
Mar-22Sep-22Mar-23Sep-23Mar-24Sep-24Mar-25Sep-25
Fixed rate balances ($bn, lhs)Average fixed period (years, rhs)
64
29
5
1
0.4
64
27
6
2
0.7
64
28
6
2
0.6
0-60>60-80>80-90>90-100>100
FixedVariableTotal
Expired
2
Yet to expire
>Sep-25
192019513731211310
Fixed rate expiry for the 6mths to ($bn)
61
CREDIT POLICY AT MARCH 2024
Income
•Verified via payslips, tax returns or salary credits, with other supporting documentation such as PAYG payment summaries or
ATO Income Statements (minimum standards apply)
•Shading of at least 20% applies to less certain income sources i.e. overtime, bonuses
Credit Score
& Credit Bureau
•Bespoke application scorecards segmented by new and existing customers
•Credit and score override rates tracked and capped
•Credit bureau checks required
Expenses
•Assessed as the higher of a borrower’s HEM
1
comparable expenses or HEM plus any expenses that are not comparable to HEM
(e.g. private school fees, life insurance)
•HEM is applied by income bands, post settlement postcode location, marital status and dependants
•17 expense categories used, aligned with Melbourne Institute guidelines and LIXI standards
Serviceability assessment
For serviceability assessment, loans are assessed at the higher of:
The customer rate, including any life-of-loan discounts, plus the serviceability buffer of 3.0%, or
The minimum assessment rate, called the “floor rate”, currently 5.05%
•A serviceability buffer of 1.0% may be applied on an exceptions basis for certain customers seeking to refinance their loan, subject
to eligibility criteria
•For I/O loans, serviceability is assessed on a P&I basis over the residual term
•New fixed rate loans assessed on the variable rate to which the loan will revert after fixed period, plus a buffer
•All existing customer commitments are verified
•Review Westpac Group accounts and Comprehensive Credit Reporting (CCR) to identify customer commitments
•Limits apply to higher debt-to-income lending; >7x referred for manual credit assessment where LVR >80%
•Credit card repayments assessed at 3.8% of limit or balance whichever is higher
Genuine savings deposit
requirements
•Minimum 5% proof of genuine savings for higher LVR loans (typically LVR >90%). Any Home Owner Grants are not considered
genuine savings
Security
•LVR restrictions apply depending on location, property value and nature of security
•Restrictions on high-density apartments based in postcode defined areas, generally capital city CBD’s and properties in towns
heavily reliant on a single industry, e.g. mining, tourism
LMI
•
Mortgage insurance for higher risk loans, such as LVRs >80%. Special package policy waivers apply for certain professionals and
Westpac Group staff
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
AUSTRALIAN MORTGAGE PORTFOLIO UNDERWRITING
MORTGAGE CREDIT QUALITY
1 HEM is the Household Expenditure Measure, produced by the Melbourne Institute.
Australian mortgage portfolioMar-23Sep-23Mar-24
90+ day delinquencies (bps):
Total portfolio
1
inc. impaired mortgages7386106
Owner occupied loans6984106
Investment property loans758599
Principal & interest loans7489109
Interest only loans475468
30+ day delinquencies
total portfolio
(bps)
139154181
Mar-23Sep-23Mar-24
Customers in hardship
2
including 6mth serviceability period
(by balances, bps)
5071105
Consumer properties in possession
(number)
227210190
Impaired mortgages
(by balances, bps)
667
Mortgage losses net of insurance
($m, for 6 months ending)
11
2120
Annual mortgage loss rate
3
(bps)
0.5
0.70.8
30+ DAY AND 90+ DAY DELINQUENCIES (%)
1.06
0.77
1.81
0.0
1.0
2.0
3.0
4.0
Mar-19Mar-20Mar-21Mar-22Mar-23Mar-24
90+ day delinquencies
90+ dpd excl. 6 months serviceability hold-out period
30+ day delinquencies
90+ DAY DELINQUENCIES BY VINTAGE (%)
0.0
1.0
2.0
3.0
4.0
06121824303642485460
FY2018FY2019FY2020FY2021
FY2022FY2023FY2024
AUSTRALIAN MORTGAGE PORTFOLIO PERFORMANCE
MORTGAGE CREDIT QUALITY
1 Total portfolio includes Line of Credit loans. 2 Financial hardship assistance is available to customers experiencing temporary financial difficulty, including changes in income due to illness, a
relationship breakdown or natural disasters. Hardship assistance often takes the form of a reduction or deferral of repayments for a short period. 3 Mortgage loss rates for March balances are
annualised, based on losses for the 6 months. Mortgage loss rates for September are actual losses for the 12 months ending.
COVID-19
deferrals
Months on book
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack62
41
29
15
8
7
NSW/ACT
VIC/TAS
QLD
WA
SA/NT
63
HARDSHIP
1
BALANCES BY SUPPORT SOLUTION
(% OF PORTFOLIO)
34
55
10
1
Reduced repayments (temporarily)
No repayments (temporarily)
Capping of arrears
(arrears capitalised into the principal
owed, repayments are recalculated)
Other
(may include standalone term extension
or other tailored solution)
HARDSHIP
1
BALANCES (% OF PORTFOLIO)
1.05
0.00
0.50
1.00
1.50
2.00
2.50
Mar-20Mar-21Mar-22Mar-23Mar-24
Non-COVID-19 supportCOVID-19 support.
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
AUSTRALIAN MORTGAGE PORTFOLIO PERFORMANCE
MORTGAGE CREDIT QUALITY
1 Financial hardship assistance is available to customers experiencing temporary financial difficulty, including changes in income due to illness, a relationship breakdown or natural disasters.
Hardship assistance often takes the form of a reduction or deferral of repayments for a short period. 2 Improvements in data quality have reduced solutions recorded as “other” over 1H24.
PORTFOLIO BY STATE (%)
90+ DAY DELINQUENCIES BY STATE (%)
0.0
1.0
2.0
3.0
4.0
Mar-19Mar-20Mar-21Mar-22Mar-23Mar-24
ALLNSW/ACTVIC/TAS
QLDWASA/NT
2
64
INTEREST ONLY (I/O) LENDING BY DYNAMIC LVR
1
AND
INCOME BAND (% OF TOTAL I/O LENDING)
4
1
22
10
3
35
18
6
61
29
10
<=60%60%<=80%>80%
Dynamic LVR bands (%)
<$100k
$100k – $250k
>$250k
INVESTMENT PROPERTY PORTFOLIO BY NUMBER
OF PROPERTIES PER CUSTOMER (%)
69
22
5
1
2
3
4
5
6+
SCHEDULED I/O TERM EXPIRY
2
(% OF TOTAL I/O LOANS)
17
16
15
16
19
16
0.3
0<1 Yr1<2 Yrs2<3 Yrs3<4 Yrs4<5 Yrs5<10 Yrs10 Yrs+
Investment property lending (IPL) portfolio
Mar-23Sep-23Mar-24
Investment property loans ($bn)
151152153
Weighted
averages
LVR of IPL loans at origination (%)
717070
LVR of new IPL loans in the period
(%)
696870
Dynamic
LVR
1
of IPL loans (%)
515049
Average loan size
3
($’000)
330337343
Customers ahead on repayments
including offset accounts
4
(%)
646567
90+ day delinquencies (bps)
758599
Annualised loss rate (net of insurance claims) (bps)
0.81.51.7
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
AUSTRALIAN MORTGAGE PORTFOLIO INTEREST ONLY
AND INVESTMENT PROPERTY LENDING
MORTGAGE CREDIT QUALITY
1 Dynamic LVR is the loan-to-value ratio taking into account the current loan balance, changes in security value, offset account balances and other loan adjustments. Property valuation source CoreLogic. 2 Based on
outstanding balance. Excludes line of credit loans, I/O loans without date (including bridging loans and loans with construction purpose) and I/O loans that should have switched to P&I but for the previously announced
mortgage processing error. 3 Includes amortisation. Calculated at account level where split loans represent more than one account. 4 Customer loans ahead on payments exclude equity/line of credit products as there are
no scheduled principal payments. Customers ahead on repayments have been restated to reflect changes in determining account limits when calculating prepayment amounts.
Chart does not add due to rounding
1
I/O portfolio $60bn (12% of portfolio)
at 31 March 2024
1
2
Applicant gross income bands
65
MORTGAGE PORTFOLIO LVR
4
(% OF PORTFOLIO)
51.8%
20.5%
19.7%
5.5%
2.5%
0<=6060<=7070<=8080<=9090+
BUSINESS STRESSED EXPOSURES TO
BUSINESS TCE (%)
5
Mortgage portfolioSep-23Mar-24
Total portfolio (NZ$bn)
1
65.867.4
Owner occupied (%)
74.174.4
Investment property
loans (IPL) (%)
25.925.6
Broker introduced (%)
51.953.0
Proprietary channel (%)
48.147.0
Fixed/ variable split (%)
91/990/10
Interest only (I/O) (%)
16.516.0
Origination LVR
80–90% (%)
9.09.2
Origination LVR
>90% (%)
2.93.1
Mortgage 90+ day
delinquencies (%)
0.330.47
Mortgage 30+ day
delinquencies (%)
0.710.92
Unsecured consumer
portfolio (NZ$bn)
2
1.21.2
MORTGAGE 90+ DAY
DELINQUENCIES
3
(%)
0.47
0.0
0.2
0.4
0.6
0.8
1.0
Mar-16Mar-18Mar-20Mar-22Mar-24
UNSECURED CONSUMER 90+ DAY
DELINQUENCIES
3
(%)
0.96
0.0
1.0
2.0
3.0
Mar-16Mar-18Mar-20Mar-22Mar-24
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
NEW ZEALAND MORTGAGE AND CONSUMER PORTFOLIOS
NEW ZEALAND CREDIT QUALITY
1 Mortgage portfolio indicates gross loans. 2 Unsecured consumer portfolio indicates outstanding balance. 3 In May-19 we made changes to the reporting of customers in hardship to align to the
method used by APRA. 4 LVR based on current loan property value at latest credit event. 5 Chart may not add due to rounding.
92% of mortgage portfolio has
an LVR less than 80%
0.1 0.1
0.2
0.3 0.3
0.3
1.9
2.1
2.1
2.2
2.5
2.5
Mar-23Sep-23Mar-24
Watchlist & substandard
Non-performing, not impaired
Impaired
NON-CREDIT
RISK MANAGEMENT
MEASURES OF PROGRESSTARGET STATES
CORE PROGRAM DRIVING STRONGER RISK GOVERNANCE, ACCOUNTABILITY AND RISK CULTURE
CORE
1 Employee survey. This survey is conducted annually, with next results to be reported in September 2024. 2 Number of open issues. 3 Internal rating out of 5. 4 % Gold Milestones across the Group
portfolio (excl NZ).
We are a well-run
business where risk is
actively managed
A simplified
organisational construct
with clear accountabilities
Three lines of defence
is understood and
embedded
Our people understand
risks and proactively
manage them
We’re known for
execution excellence
and getting it done
1
2
3
4
5
67%
82%
Sep-20Mar-24
Issues raised by first
line risk management
233
111
Sep-20Mar-24
High-rated issues
2
2.64
4.51
Sep-20Mar-24
Improved data quality
management
3
89%
94%
Sep-20Sep-23
“Clear in how expected
to manage risks”
1
69%
77%
Sep-20Sep-23
“People constructively
challenge...”
1
10.8%
8.0%
Sep-20Mar-24
Key controls requiring
improvement
63%
71%
Sep-20Sep-23
“Jobs...are designed to
have clear objectives
and accountabilities...”
1
“...organisational
structure
helps create clear
accountability”
1
Transformation project
milestones
4
delivered
on time
95%
79%
Sep-20Mar-24
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack67
SYSTEM SECURITY
DATA
68Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
CYBER RISK
CYBER SECURITY – A LAYERED DEFENCE
1
1 No system can be 100% effective, systems are susceptible to human error and significant third-party risks. Cyber threats are continually evolving. Information should be read in conjunction with
the Annual Report FY23 pages 27 and 47.
EMPLOYEES
Controls underpin who we hire; how we grant access;
and how we monitor system use
SUPPLIERS
Security reviews, limited access to systems and data,
and continual performance monitoring
SYSTEM SECURITY
Integrated approach to security of our systems, e.g.
design reviews, patching and secure development
CUSTOMERS
Dedicated controls to help protect customers from
fraud, including multi-factor authentication
CORE SECURITY
Core security capabilities across all systems, e.g.
malware prevention, firewalls, email security
MONITORING, INTELLIGENCE AND NETWORKS
24/7 monitoring of attacks and control weaknesses.
Threat detection supported by cyber threat
intelligence and information sharing partnerships
MONITORING, CYBER INTELLIGENCE & PEER NETWORKS
69
SCAM AND DIGITAL FRAUD DETECTION (%)
2
DYNAMIC CVC USERS
3
1H24 SNAPSHOT
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
PROTECTING CUSTOMERS FROM FRAUD AND SCAMS
1
FRAUD & SCAMS
1 Westpac’s systems and processes may not always be 100% effective and are subject to risks and other factors including those described in the section titles ‘Risk factors’ in the FY23 Annual
Report. 2 Detection rate indicates the percentage of cases Westpac triggers alerts for. 3 Monthly average.
0%
2%
4%
6%
8%
10%
12%
14%
0
5
10
15
20
25
30
Mar-20Sep-20Mar-21Sep-21Mar-22Sep-22Mar-23Sep-23Mar-24
Average daily users (LHS)
Usage rate of eligible transaction (RHS)
55
71
66
74
62
75
ScamFraud
FY22FY231H24
SaferPay launched helping protect
customers from scams
Launched Scam-Safe Accord
with other Australian banks
Customer scam losses 32%
lower compared to 1H23
Top scams driving customer losses: investment,
business email, remote access, romance
and buying and selling scams
>50% lower fraud vs
cards with static CVC
LAUNCHED SAFERPAY TO HELP PROTECT CUSTOMERS FROM SCAMS
70Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
FRAUD & SCAMS
Potential scam
identified using AI
Transaction checked
with customer
Suspicious
transaction blocked
FRAUD & SCAMS
BROAD SUITE OF SECURITY PROTECTION MEASURES
Westpac Verify alerts customers to
potential scams through risk
indicators when adding new
payees in digital banking
Dynamic CVC generates a new
CVC every 24 hours
>50% lower fraud vs cards with
static CVC
Cryptocurrency blocks for
payments to certain high-risk
currency exchanges
Real-time blocking of questionable
online merchants
Saved $68m for 810,000 customer
scam incidences in 1H24
Biometric onboarding reduces
identity theft, fraud and
promotes digital usage
Saved $11m in averted fraud
losses in 1H24
Advanced customer behavioural
tools combatting remote
access scams
Saved customers $11m in averted
scam losses 1H24
SaferPay launched, prompting
customers to provide more
information for high scam
risk transactions
Call-stop measures added 94,000
Westpac numbers to the ‘Do Not
Originate’ list preventing
scammers from impersonating
our phone numbers
Launched Scam-Safe Accord with
other Australian banks
Enhancing protection for customers
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack71
Jan-23Feb-23Mar-23Apr-23May-23Jun-23Jul-23Aug-23Sep-23Oct-23Nov-23Dec-23Jan-24Feb-24Mar-24
Number of casesNet customer loss
PREVENTION MEASURES DRIVING DOWN CUSTOMER LOSSES
INVESTED OVER $100M IN DETECTION AND PREVENTION MEASURES SINCE FY21, SAVING CUSTOMERS OVER $520M IN
FRAUD AND SCAM LOSSES
Introduction of cryptocurrency block triggered spike
following discovery and disruption of many ongoing scams
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack72
FRAUD & SCAMS
Introduction of
Westpac Verify
Introduction of
cryptocurrency blocks
‘Callstop’ initiative launched and
expanded in partnership with telcos
CAPITAL, FUNDING
AND LIQUIDITY
12.38
75
17
112.55
12.06
(57)
(19)
(49)
Sep-23Net profit2H23
dividend
RWAShare
buyback
OtherMar-24Capital
return
Mar-24
Pro forma
74
Key capital ratios (%)
Mar-
23
Sep-
23
Mar-
24
Level 2 CET1
capital ratio
12.312.412.5
Additional Tier 1
capital ratio
2.22.22.5
Tier 1 capital ratio14.514.615.0
Tier 2 capital ratio5.35.96.4
Total regulatory
capital ratio
19.820.521.4
Risk weighted assets
(RWA)
($bn)
453451444
Leverage ratio 5.55.55.5
Level 1 CET1 capital ratio12.512.612.8
Internationally comparable ratios
3
Leverage ratio
(internationally
comparable)
5.96.06.0
CET1 capital ratio
(internationally
comparable)
18.118.718.6
LEVEL 2 CET1 CAPITAL RATIO MOVEMENTS (%, BPS)
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
CET1 CAPITAL RATIO 12.55%
CAPITAL, FUNDING AND LIQUIDITY
1 Capital deductions and other items including FX translation impacts. 2 Includes on market share buyback extension of up to $1.0bn and remaining on market share buyback announced in
Nov-23. 3 Internationally comparable methodology references the Australian Banking Association (ABA) study on the comparability of APRA’s new capital framework and finalised reform released
on 10 March 2023.
1
2
Share buyback: $1.7bn, (38bps)
Special dividend: $0.5bn, (11bps)
IRRBB: 18bps
Data refinement: 11bps
Credit quality: (8bps)
Lending: (6bps)
RISK WEIGHTED ASSETS
1
(RWA) ($BN)
452.9
451.4
3.0
2.2
0.0444.4
(0.3)
(4.0)
(0.8)
(0.3)
(6.5)
(0.2)
Mar-23Sep-23Credit
quality
LendingCounter-
party credit
and MTM
risk
Data
refinement
FX
translation
Market
risk
IRRBBOperational
risk
OtherMar-24
IRRBB RWA
1
($BN)
(4)
21
13
16
8
14
17
17
20
21
2
5
5
5
5
11
43
35
40
34
0.52
4.05
3.41
4.26
3.79
-4.00
-3.00
-2.00
-1.00
0.00
1.00
2.00
3.00
4.00
-10
0
10
20
30
40
50
60
Sep-21Sep-22Mar-23Sep-23Mar-24
Embedded loss/(gain)Repricing and yield curve riskOptionality and basis risk3y Swap rate (in %)
RISK WEIGHTED ASSETS
CAPITAL, FUNDING AND LIQUIDITY
1 Chart may not add due to rounding. 2 Mark to market (MTM).
2
Down $7.1 bn or 1.6%
Credit RWA flat
1
See below
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack75
REGULATORY CAPITAL CHANGES
ImplementationChangeDetails
Expected impact
on the Group’s
capital ratios
2024Additional Tier 1 Capital
•In September 2023, APRA released a discussion paper to explore options
for, and seek feedback from stakeholders on improving the effectiveness of
Additional Tier 1 capital in Australia. APRA is expected to consult further in
the first half of calendar year 2024
2025
1 Jan 2026
APS117 – IRRBB
APS116 – Market Risk
•Currently standardising aspects of the calculation of IRRBB capital to
reduce volatility over time and variation between ADIs
•APRA is yet to commence consultation on Fundamental Review of the
Trading Book
1 Jan 2024 and
1 Jan 2026
Loss Absorbing
Capacity (LAC)
•Total capital ratio requirement:
−Current 16.75%
−1 January 2026 18.25%
Current and
finalised by
1 Jul 2028
RBNZ Capital Review
•D-SIBs
1
total capital requirements increasing to 18% by 1 July 2028. Includes
Tier 1 capital requirement of 16% of which 13.5% must be CET1 capital
CAPITAL, FUNDING AND LIQUIDITY
1 Domestically systemically important bank (D-SIB).
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack76
INTERNATIONALLY COMPARABLE CAPITAL RATIO RECONCILIATION
1
APRA’s capital requirements are more conservative than those of the Basel Committee on Banking Supervision (BCBS), leading
to lower reported capital ratios by Australian banks. The following details the adjustments and how Westpac’s APRA CET1 capital
ratio aligns to an internationally comparable ratio:
CAPITAL, FUNDING AND LIQUIDITY
1 Internationally comparable methodology references the ABA study on the comparability of APRA’s new capital framework and finalised reform released on 10 March 2023. 2 Internal ratings-
based approach (IRB).
Westpac’s CET1 capital ratio (APRA basis)
12.5
Equity investments
Balances below prescribed threshold are risk weighted, compared to a 100% CET1 deduction under APRA’s
requirements
0.0
Deferred tax assets
Balances below prescribed threshold are risk weighted, compared to a 100% CET1 deduction under APRA’s
requirements
0.6
Capitalised expenses
APRA requires these items to be deducted from CET1. The BCBS only requires exposures classified as intangible
assets under relevant accounting standards to be deducted from CET1
0.7
Interest rate risk in the
banking book (IRRBB)
APRA requires capital to be held for IRRBB. The BCBS does not have a Pillar 1 capital requirement for IRRBB
1.4
RWA scaling factorAPRA applies a scaling factor to all Advanced IRB
2
credit RWAs. The BCBS does not apply this scalar
0.9
Property financeAPRA applies an additional scaling factor to property finance RWA. The BCBS does not apply this scalar
0.3
Residential mortgages
APRA applies scaling factors to mortgage RWAs for higher risk segments such as interest only and investor
mortgages and applies a standardised risk weight to certain mortgages. The BCBS does not apply this treatment
1.9
Non-retail Loss Given
Default (LGD)
Non-retail LGD’s under the Foundation IRB (F-IRB) and Advanced IRB approaches differ from the BCBS
(0.3)
New Zealand
APRA requires New Zealand RWAs to be largely calculated in accordance with the RBNZ rules. The RBNZ rules
are more conservative than BCBS
0.6
Internationally comparable CET1 capital ratio
18.6
Internationally comparable Tier 1 capital ratio
21.8
Internationally comparable total regulatory capital ratio
30.4
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack77
China Merchants Bank
Norinchukin Bank
ICBC
China Construction Bank
BBVA
Bank of China
Rabobank
Agricultural Bank of China
Intesa Sanpaolo
Lloyds
ANZ
Westpac
, 5.95%
HSBC
Unicredit
Nordea
UBS
CBA
Danske Bank
Mitsubishi UFJ
Barclays
ING Group
NatWest
Sumitomo Mitsui
BPCE
Commerzbank
BNP Paribas
Standard Chartered
Santander
Deutsche Bank
Mizuho FG
Royal Bank of Canada
Toronto Dominion Bank
Scotiabank
Societe Generale
CIBC
Bank of Montreal
Credit Agricole SA
0%
2%
4%
6%
8%
ANZ
Danske Bank
Nordea
CBA
Westpac
, 18.55%
Norinchukin Bank
NAB
Rabobank
Unicredit
BPCE
HSBC
Morgan Stanley
ING Group
Lloyds
JPMorgan Chase
UBS
Goldman Sachs
Commerzbank
Royal Bank of Canada
Intesa Sanpaolo
Standard Chartered
Sumitomo Mitsui
Barclays
Deutsche Bank
BNP Paribas
Toronto Dominion Bank
Citigroup
NatWest
China Merchants Bank
ICBC
Societe Generale
BBVA
CIBC
China Construction Bank
Scotiabank
Bank of Montreal
Wells Fargo
SantanderCredit Agricole SA
Mizuho FG
Bank of America
Bank of China
Mitsubishi UFJ
Agricultural Bank of China
0%
5%
10%
15%
20%
COMMON EQUITY TIER 1 RATIO
1
(%)
78
LEVERAGE RATIO (%)
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
WELL PLACED ON INTERNATIONALLY COMPARABLE
CAPITAL, FUNDING AND LIQUIDITY
1 Comparison group comprises listed commercial banks with assets in excess of A$700bn and which have disclosed fully implemented Basel III ratios or provided enough to estimate. Based on company reports/presentations.
Ratios are at 31 December 2023, except for China Construction Bank and ANZ which are at 30 September 2023, Bank of Montreal, Toronto Dominion Bank, Royal Bank of Canada, CIBC and Scotiabank which are at 31 January 2024,
and National Australia Bank and Westpac which are at 31 March 2024. Where accrued expected dividends have been deducted and disclosed, these have been added back for comparability. US banks are excluded from leverage
ratio analysis due to business model differences, for example from loans sold to US Government sponsored enterprises. NAB has not disclosed an internationally comparable leverage ratio since September 2017 and has therefore
been excluded.
77
23
Callable
Bullet
2.2
6.2
5.2
2.9
2.7
1.4
2.3
3.3
3.1
1.8
1.9
14.6
0.5
0.6
0.6
0.6
FY20FY21FY22FY231H242H24FY25FY26FY27FY28FY29>FY29
Westpac New Zealand Limited (WNZL)
Westpac Banking Corporation (WBC)
79
LOSS-ABSORBING CAPACITY (LAC)TIER 2 PROFILE
1,2,3
(NOTIONAL AMOUNT, A$BN)
Tier 2 and LAC requirements (%)
62
22
2
6
4
2
2
USD
AUD Domestic
AUD EMTN
EUR
NZD
JPY
SGD
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
LOSS-ABSORBING CAPACITY AND TIER 2 CAPITAL
CAPITAL, FUNDING AND LIQUIDITY
1 Includes Westpac New Zealand Limited (WNZL). WNZL Tier 2 does not count for APRA Tier 2 or LAC requirements. 2 Represents A$ equivalent notional amount using spot FX translation at date
of issue for issuance and spot FX translation at 28-Mar-24 for redemptions/maturities. Securities in callable format profiled to first call date. Securities in bullet format profiled to maturity date.
3 Any early redemption would be subject to prior written approval from APRA, which may or may not be provided.
TIER 2 CAPITAL (%)
By format
1,2,3
(notional amount)By currency
1,2
(notional amount)
WBC
WNZL
IssuanceFirst optional redemption date
3
/Maturities
•Westpac is well progressed to meet APRA’s
final LAC requirement of an additional 4.5%
of RWA by 1 January 2026
•To date this has been met through Tier 2
capital, which is now 6.42%
•The Group expects to run a buffer in Tier 2
capital above the final LAC requirement
6.4
2.02.0
3.0
4.5
5.0
6.5
Westpac
March 2024
January 2024
Requirements
January 2026
Requirements
Tier 2LAC
1
•Focus on stable funding sources
•Customer deposits provide 66% of total funding, or 71% excluding equity
•Additional 22% from stable sources of long-term wholesale and equity
65
66
66
7
8
7
0.4
0.4
0.7
10
10
10
5
4
4
6
6
6
7
66
Mar-23Sep-23Mar-24
80
NET STABLE FUNDING RATIO (%)
115
114
0.0
1.9
0.2
(0.5)
(1.3)
(1.4)
Sep-23CapitalRetail/
SME
Deposits
Wholesale
funding
Liquids
and
other
LoansTFF run-
off and
impact of
APS 112
Mar-24
CUSTOMER DEPOSITS AND NET LOANS ($BN)
628
641
651
750
773
785
83.7
82.9
82.9
Mar-23Sep-23Mar-24
FUNDING BY RESIDUAL MATURITY (%)
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
FUNDING COMPOSITION
CAPITAL, FUNDING AND LIQUIDITY
1 Includes long term wholesale funding with a residual maturity less than or equal to 1 year. 2 Equity excludes FX translation, available-for-sale securities and cash flow hedging reserves.
3 Other includes derivatives and other assets.
Charts may not add to 100 due to rounding
Wholesale offshore >1yr
Wholesale onshore <1yr
1
Wholesale onshore >1yr
Wholesale offshore <1yr
1
Securitisation
Equity
2
Customer deposits
Customer depositsNet loansCustomer deposits to net loans ratio (%)
Customer deposits
71% of total funding
excluding equity
3
•$19.8 billion in new term issuance in 1H24
−Well diversified across currencies, programs and tenors, benefiting from
constructive credit markets
−Strong AUD liquidity conditions continued in 1H24
−SEC registration remains a key advantage in US$ market access
•Well managed Group maturity profile
−Term Funding Facility drawdowns managed to support a smooth LCR profile
−Limited remaining Term Funding Facility drawdowns, expected to be refinanced
within normal funding capacity
81
TERM DEBT ISSUANCE AND MATURITY PROFILE
1
($BN)
18
12
8
31
34
31
35
43
35
20
21
33
33
27
27
13
26
FY18FY19FY20FY21FY22FY231H242H24FY25FY26FY27FY28FY29>FY29
Funding for Lending Programme (NZ)
Term Funding Facility (Aus)
Tier 2 capital
Senior/Securitisation
AT1 capital
Covered bonds
TERM FUNDING FACILITY (TFF)
MATURITIES ($BN)
2
3
3
4
27
65
Apr-24May-24Jun-24
WestpacTotal eligible banks
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
LONG TERM WHOLESALE FUNDING PROFILE
CAPITAL, FUNDING AND LIQUIDITY
1 Based on residual maturity and FX spot currency translation. Includes all debt issuance with contractual maturity greater than 13 months excluding US Commercial Paper and Yankee
Certificates of Deposit. Contractual maturity date for Additional Tier 1 capital instruments and callable Tier 2 capital instruments is the first scheduled conversion date or call date for the purposes
of this disclosure. Any early redemption would be subject to prior written approval from APRA, which may or may not be provided. Maturities exclude securitisation amortisation.
IssuanceMaturities
Source: Westpac, RBA
By program (%)
By currency (%)
82
LONG TERM WHOLESALE FUNDING BACK BOOK
1,2
(%)
53
23
17
7
Senior bonds
Covered bonds
Tier 2 capital
AT1 capital
0204060
30
41
21
2
3
3
0204060
AUD
USD
EUR
GBP
NZD
Other
INDICATIVE WHOLESALE FUNDING
COSTS (SPREAD ABOVE 3MTH BBSW)
1H24 TERM DEBT ISSUANCE
1
(%)
63
2
13
14
9
Senior bonds
Covered
bonds
RMBS
Tier 2 capital
Additional
Tier 1 capital
56
42
2
1
AUD
USD
EUR
Other
17
17
38
28
2 years
3 years
5 years
>5 years
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
LONG TERM WHOLESALE FUNDING DIVERSIFICATION
CAPITAL, FUNDING AND LIQUIDITY
1 Charts may not add due to rounding. Data excludes Term Funding Facility and Funding for Lending Program. 2 Back book data excludes Securitisation.
By program (%)
By currency (%)By tenor (%)
50
54
72
82
91
36
54
78
91
103
0
50
100
150
1 year2 year3 year4 year5 year
AUD 31-Mar-24AUD 30-Sep-23
USD 31-Mar-24USD 30-Sep-23
83
LCR ($BN)
95
182
14
29
137
182
Net cash outflowsLiquid assets
MOVEMENT IN LCR (%)
134
132
(0.7)0.4
(0.7)
(1.5)
1.3
Sep-23
Qtr
HQLARBNZ
eligible
securities
Customer
deposits
Wholesale
funding
Other
flows
Mar-24
Qtr
HIGH QUALITY LIQUID ASSETS (HQLA) (%)
46
11
33
11
Cash and balances with central banks
Balances with foreign central banks
Australian government and semi-
government bonds
Other HQLA
LCR DEPOSIT MIX (%)
33
35
15
17
Stable retail and SME deposits
Less stable retail and SME deposits
Operational deposits
Non-operational deposits
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
LIQUIDITY COVERAGE RATIO (LCR)
CAPITAL, FUNDING AND LIQUIDITY
1 Other flows include credit and liquidity facilities, collateral outflows, inflows from customers and TFF maturities. 2 Other HQLA includes securities issued by foreign sovereigns and repo-eligible
qualifying assets in foreign jurisdictions, including RBNZ eligible securities.
Liquid assets
HQLA
1
Chart does not add to 100 due to rounding
Net cash outflows (NCOs)
Other flows
1
Wholesale funding
Customer deposits
2
$497bn$182bn
March 2024 quarterly average 132%
Chart does not add due to rounding
Chart does not add due to rounding
CUSTOMER
FRANCHISE
85
MFI SHARE
1,2
CUSTOMER SATISFACTION (CSAT)
2
NET PROMOTER SCORE (NPS)
2
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
CUSTOMER FRANCHISE
CUSTOMER FRANCHISE
1 Main Financial Institution for Consumer customers. 2 For further details on metric provider see page 118. 3 Customer numbers have been restated. Customers related to businesses sold, held for
sale or in run-off at Mar-24 have been excluded from all periods. 4 Other includes WIB, Westpac Pacific and Platforms customers. 5 New Zealand Consumer. Refer to page 118.
Business
Consumer
Charts may not add due to rounding
11.6%
35.5%
11.9%
16.6%
Peer 1Peer 2Peer 3Westpac
Group
WestpacPeers
CUSTOMER NUMBERS
3
(#M)
New Zealand
5
10.3
10.4
10.5
1.5
1.5
1.5
0.9
0.8
0.8
12.6
12.7
12.8
Mar-23Sep-23Mar-24
Australian bankingNew ZealandOther
99
15
3434
35
32
23
34
27
22
25
17
14
19
Mar-23Sep-23Mar-24
WestpacPeers
60
61
59
69
72
74
71
67
74
71
66
70
65
6666
Mar-23Sep-23Mar-24
WestpacPeers
-5
0
5
10
15
Mar-23Jun-23Sep-23Dec-23Mar-24
WBCSt.George Brands
-15
-10
-5
0
5
10
Mar-23Jun-23Sep-23Dec-23Mar-24
WBCSt.George Brands
7.0
7.2
7.4
7.6
7.8
Mar-23Jun-23Sep-23Dec-23Mar-24
WBCSt.George Brands
7.2
7.4
7.6
7.8
8.0
Mar-23Jun-23Sep-23Dec-23Mar-24
WBCSt.George Brands
4
PeersPeers
PeersPeers
#1 LEADING MOBILE BANKING APP
1
SEAMLESS USER EXPERIENCE
•Intuitive navigation with new
Payment and Insights Hub
•Effortless self-service and
secure chat
•Helpful messaging supporting error
avoidance and recovery
SAFE AND SECURE
•Proactive fraud and scam
prevention including SaferPay
TM
•Embedded security and safety
education prompts
•Fraud alerts via push notifications
CUSTOMER FRANCHISE
1 The Forrester Digital Experience Review: Australian Mobile Banking Apps, Q4 2023. 2 Westpac Rewards – Best Overall Loyalty Financial Services in the Asia Pacific Loyalty Awards for 23/24.
COMPREHENSIVE FUNCTIONALITY
•Best overall loyalty program
2
with
integrated reward and offers
•Best in class Money Movement
1
•Business to Personal profile
switching
INSIGHTFUL MONEY MANAGEMENT
•Predictive analysis and new
features such as Tax Organiser,
Savings Finder and Bills Calendar
•Spend analysis and cashflow
•Personalised categorisation with
custom sub-categories and tagging
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack86
87Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
CUSTOMER FRANCHISE
EVOLVING OUR DIGITAL BANKING EXPERIENCE – 1H24 INITIATIVES
1 In the 90 days to March-24. 2 Real-time receivables for commercial and institutional clients.
>1m customers
used money
management
features
1
MONEY
MANAGEMENT
Tax Organiser &
Insights Hub
Real time digital
alternative to
Direct Debit
2
PAYMENTS &
TRANSACTIONS
PayTo for Billers
Rewarded >$19.9m
in cashbacks
LOYALTY & REWARDS
ShopBack Lounge
for St.George, BankSA
and Bank of Melbourne
Alerting customers
about potential
scam related
activity
FRAUD & SCAMS
Westpac SaferPay
TM
Digitally request an
investigation for
Mistaken Internet
Payments
SERVICING &
ONBOARDING
Empowering customers
to digitally self-serve
0.32
0.37
0.44
0.47
0.51
45
43
43
44
50
1H222H221H232H231H24
Sales (#m)Sales (%)
4.74
4.91
5.21
5.43
5.55
1H222H221H232H231H24
5050
79
95
96
1H222H221H232H231H24
5.31
5.48
5.64
5.80
5.92
Mar-22Sep-22Mar-23Sep-23Mar-24
334
356
372
395
412
1H222H221H232H231H24
213
273
320
350
387
1H222H221H232H231H24
88
DIGITAL SALES
1,3
AVERAGE APP SESSIONS PER DAY
1
(#M)
MORTGAGES PROCESSED ON DIGITAL
ORIGINATION PLATFORM (%)
DIGITALLY ACTIVE CUSTOMERS
1
(#M)DIGITAL TRANSACTIONS
1,2
(#M)MOBILE WALLET PAYMENTS
1
(#M)
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
CUSTOMERS CONTINUE TO MIGRATE TO DIGITAL
CUSTOMER FRANCHISE
1 Refer to page 118 for definition. 2 Digital transactions include all payment transactions (transfer funds, Pay Anyone and BPAY) within Westpac Live and Compass, excluding Corporate Online and
Business Banking online. 3 Consumer only.
Up 21%
Up 11%
Up 4%
Up 11%
Up 5%
Up 2%
Up 17 ppts
Up 1 ppts
Up 2%
Up 7%
Up 16%
Up 9%
SUSTAINABILITY
SUSTAINABILITY
SUSTAINABILITY STRATEGY
1,2
1 This presentation contains ‘forward-looking statements’ and statements of expectation reflecting Westpac’s current views on future events. They are subject to change without notice and certain risks,
uncertainties and assumptions which are, in many instances, beyond its control. Please refer to the disclaimer at the back of this presentation. Further details on our commitments, targets and other
supporting information is contained in our 2023 Annual Report, Climate Report and Sustainability Index and Datasheet. 2 See our website for more information on our sustainability strategy:
www.westpac.com.au/about-westpac/sustainability/our-strategy/
THEMES
OBJECTIVES
FOUNDATIONS
PILLAR
OUR PURPOSE
Refer to next
page for goals
and metrics
Support in
good times
and bad
Simpler,
safer bank
Action on climate
and nature
Creating better futures together
Customer EasyExpert
Enhance
financial
inclusion
and equality
Strengthen
data security
and protection
Become
a net-zero,
climate
resilient bank
Become
a nature
positive bank
Equitable and
inclusive society
Advocate
Respect
and advance
human rights
Enable
diversity
and inclusion
Robust environment and
social risk management
Reliable data
and reporting
Integration and
organisational capability build
563124
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack90
Inclusive access to banking
•New/improved product features/ services
supporting vulnerable customers
1
•90-day digitally active customers
2
•Customers withaccessto digital banking
3
Reduce inequality for women/families and
encourage savings for the young
•Customers under 30 with asavings goal
4
•Customers who earnt Spend &Save
interest at least once inthe year
5
Improve access to mortgages for those
that may be excluded
•Residential mortgage balance of
customers using housing inclusion
solution
6
Reduce impact of scams
•Westpac’s scam detection rate
7
•Total scam prevented loss tocustomer
8
Maintain data security aimed to prevent
information exposure
•Data breaches reported to the Australian
privacy regulator
9
Reduce emissions consistent with our
NZBA commitment
•Reduction of scope 1 and 2 direct
operational emissions
14
•Reduction of scope 3 upstream emissions
15
•NZBA sector target tracking
16
Provide sustainable finance
•Sustainable lending and bond facilitation
classified as Green orTransition
17
31
BECOME A NATURE
POSITIVE BANK
ENABLE DIVERSITY
AND INCLUSION
ENHANCE FINANCIAL
INCLUSION AND EQUALITY
STRENGTHEN DATA
SECURITY AND PROTECTION
BECOME A NET-ZERO,
CLIMATE RESILIENT BANK
SUSTAINABILITY GOALS AND METRICS
SUSTAINABILITY
RESPECT AND
ADVANCE HUMAN RIGHTS
See our website for full details on our sustainability strategy – westpac.com.au
More on our response to digital banking, scams, data security, climate change and workforce inclusion in this pack
2
6
4
5
Goals and metrics to be developed
Indigenous financial inclusion
•Indigenous call centre uniquecustomers
10
•Spend with Indigenous-owned
businesses
11
Advocate in Australia for safeguarding
children
•New product features/solutionswith
safeguarding
12
•Businesses engaged on childsafeguarding
through the Australian Business Coalition
for Safeguarding Children
13
Continue to enhance inclusion in
ourworkplace
•Organisational Health Index
18
•Women in Senior Leadership
19
Support job creation and invest in a new
generation of leaders
•Diverse supplier spend
20
•Jobs created by Westpac Foundation
supported partners
21, 22
•Scholarships awarded byWestpac Scholars
Trust
23,24
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack91
Note: See footnotes on page 112.
1H24 CLIMATE ACTION PLAN PROGRESS
92
•Scope 1 and 2 emissions
1
83% lower
(annualised) compared to 2021
baseline.This exceeds our
reduction targets (64% by Jun-25
and 76% by Jun-30)
2
•Sourced equivalent of 100% of our
direct electricity demand from
renewables in Australia
•On track to achieve the equivalent
of 100% renewables globally by
Jun-25, with ~95% of the
renewables expected to be sourced
from the markets where the
electricity is used
•Installed electric vehicle charging
stations powered by renewables
3
at our Barangaroo (NSW) office
•Set 12 NZBA targets in 8 of 9 NZBA
sectors. Currently preparing an
Aluminium target
•Continued engaging corporate and
institutional customers on ESG
topics, with a focus on net-zero
(see next page for details)
•Supported our bankers on ESG with
specific ESG knowledge experts
and targeted training
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
SUSTAINABILITY
Note: See footnotes on page 112.
•Participated with the Australian
Banking Association (ABA) and
Business Council Australia on
review and input to the new
Australian Accounting Standards
Board climate reporting standards
•Reviewed the Australian
Government’s Climate Active
Program through the ABA
•Contributed to the Australian
Government’s consultation paper
on an Australian sustainable
finance strategy
•Contributed to the Australian
Sustainable Finance Institute’s
Taxonomy Advisory Group for
priority sectors
4
NET-ZERO AND
CLIMATE RESILIENCE IN
OUR OPERATIONS
SUPPORTING CUSTOMERS’
TRANSITION TO NET-ZERO AND TO
BUILD THEIR CLIMATE RESILIENCE
COLLABORATE FOR IMPACT ON
INITIATIVES TOWARDS NET-ZERO
AND CLIMATE RESILIENCE
93
Westpac sector
Implied emissions 2030
reduction target to 2021
baseline* (%)
Type of target
Upstream oil and gas23Absolute
Thermal coal mining100Absolute
Power generation62Intensity
Cement production14Intensity
Commercial real estate (offices)59Intensity
Residential real estate (Australia)56Intensity
Steel production
Given the small number of customers, our intensity
target (% reduction) is not disclosed.
Aviation (passenger aircraft operators)60Intensity
Australia Dairy10Intensity
Australia Beef and Sheep9Intensity
NZ Dairy10Intensity
NZ Beef and sheep9Intensity
•SettingAluminium target (final sector
under our NZBA commitment)
•Enhancing processes for assessing
transactions in scope of our
NZBA targets
•Improving the capture, storage, and
analysis of the data to monitor and
manage our NZBA targets
•Continuing engagement with
customers, and working with
industry groups, on definitions
and implementation of our no
deforestation commitment
NZBA TARGETS1H24FOCUS AREAS
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
NZBA TARGET AND FOCUS AREA SNAPSHOT
SUSTAINABILITY
*Baselines for Commercial Property and Residential Real Estate are 2022.
The customers and industries captured in our NZBA emission reduction targets account for up to 48%
(FY22) of the Group’s estimated scope 1 and 2 financed emissions.
TRANSITION PLAN ASSESSMENTS
•Updated our customer transition plan
assessment framework to substantially
align with the UK Transition Plan
Taskforce framework
•5 areas of assessment – foundation,
implementation strategy, engagement
strategy, metrics and targets, and
governance
•41 customers assessed against the
framework (at Mar-24). Aim to
complete >100 assessments by Sept-24
Details of our 12 (2030) emission reduction targets in 8 NZBA sectors are in
our 2023 Climate Report.
In mobilising the capital to support customers’ climate transition and build resilience, defining what is “sustainable”
is critical.
Our new Sustainable Finance Frameworkdetails how we consider sustainable finance transactions and classify them as green,
transition, social or sustainability. Under the Framework we have established 2030 targets of:
•$55bn in lending
1
•$40bn in bond facilitation
2
We are currently assessing our prior lending and bond facilitation transactions and will report progress from FY24.
Reporting under the Framework replaces previous disclosure on climate change solutions exposure.
SUSTAINABLE FINANCE HIGHLIGHTS:
•$2.5bn in lending to 23 labelled sustainable finance
transactions
3
in Westpac Institutional Bank in 1H24
4
•Supported 426 unique New Zealand customers with
labelled sustainable loans
3
with TCE of NZ$5.2bn at
Mar-24 (NZ$2.4bn in the agriculture sector)
5
•Distributed 10 bonds
3
into capital markets with a value of
$7.5bn across Westpac
•Arranged 5 renewable power generation loans in Australia
•Identified and mapped the changes needed to classify
transactions under our sustainable finance targets
94Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
SUSTAINABILITY AND CLIMATE-RELATED OPPORTUNITIES
SUSTAINABILITY
Note: See footnotes on page 113.
OTHER HIGHLIGHTS:
•Continued to provide our standard business loans to retrofit
commercial buildings to improve energy efficiency and
sustainability ratings
•Provided 330 loans for EV/Hybrid vehicles to Australian
customers totalling $14.8m
•Supported female-led small businesses with 316 scale-up
and 42 start-up loans, totalling $107.62m since Mar-23
CARBON TRADING
•Carbon trading desks in
Australia & New Zealand
•Continue to engage
with customers
GREEN TAILORED DEPOSITS
•Balances doubled over
last 6 months to $1.7bn
•Increased demand for
green investments
SUSTAINABILITY
COMPREHENSIVE SUSTAINABILITY REPORTING
2021 Annual
Report
Annual Report 2023:
Details financial and non-
financial performance
Sustainable Finance Framework:
Outlines how we assess, monitor,
measure and report on sustainable
lending and bond facilitation
Modern Slavery Statement FY23:
Describes modern slavery risks and actions
in our operations and supply chain
Natural Capital Position
Statement: Outlines our approach to
nature-related risks and opportunities
Human Rights Position Statement and
Action Plan: Outlines our approach and
commitments to human rights
2023 Sustainability
Index and Datasheet: Details
key sustainability performance
metrics in one place
Child Safeguarding Supplement:
Provides additional information on our
approach to child safeguarding
Climate Report 2023, incl. Climate
Change Position Statement and
Action Plan: Details our approach
and strategies for addressing climate
-related risks and opportunities
Reports available at
westpac.com.au/sustainability
Westpac New Zealand Climate
Report 2023: Outlines our approach
to climate in New Zealand
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack95
OUR PEOPLE – STRENGTHENING INCLUSION, DIVERSITY AND WELLBEING
96
5% average pay equity difference
by organisational level
3
28.5% median gender pay
Focus on closing gender pay gap
by improving female representation in
Technology, Institutional and Business Bank
Targeted initiatives and programs:
•Women in Tech Empower UP – Return To
Work opportunities and Take the Leap
internal mobility program
•Dedicated mentoring including Mentor
Walks, Illuminate (sponsored by General
Managers) and new partnership to
advance women with disabilities
•New Menopause Taskforce
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
PEOPLE
1 40% women, 40% men and 20% of any gender. Westpac Board includes CEO. Executive team excludes CEO. 2 Senior leadership includes executive team, general managers and their direct
reports (excluding administrative or support roles). 3 5% for 8 of 9 levels below Group Executive (6% at level 3); measured on base salary by organisational job level. 4 At FY23. Our Voice+ survey
includes McKinsey's Organisational Health Index – benchmarking Westpac’s organisational health relative to global standards.
STRENGTHENING GENDER
DIVERSITY
MEASURING
ORGANISATIONAL HEALTH
Chief Mental Health Officer since 2018 to
oversee Groupmental health strategy
Mental Health Workplace Factors
Reviewprogram assessing and addressing
psychosocial risks at division level in FY24
10 Employee Advocacy Groups supporting
diversity and inclusion
INITIATIVES
Leadership development – inclusive training
for allpeople leaders, LGBTQ+ Executive
Fellowship participation
Cultural diversity – launched shadowing
program, Leading Culturally Diverse Teams
training for 60 leaders, new partnership with
Asian Leadership project and John Yu
Fellowship participation
Upstander initiative expanded – to speak up
and act against racism and discrimination
GROWING INDIGENOUS
REPRESENTATION
New initiatives to increase representation –
Echo Elevate and Coaching forleaders
Mobtech – non-traditional pathway for
careers in tech
MEASURING
ORGANISATIONAL HEALTH
Organisational Health Index score
4
75 at FY23
•Top of second Global quartile
•3 points above Global Banking median
FEMALES %MAR-24TARGETPROGRESS
Westpac Board4440:40:20
1
✓
Executive Team5540:40:20
1
✓
General Managers4240 +/-2%
✓
Senior Leadership4950 +/-2%
2
✓
Westpac workforce5450
✓
of Australian
workforce identify
as Aboriginal
and/or Torres
Strait Islander
(Target .90% by FY24
and 1.5% by Sep-25)
1H24 TargetFY23 Target
0.96%
1.00%
FY231H24
SEGMENT RESULTS
1,591
1,111
1481,259
4
681,082
(95)
(23)
(131)
1H232H23Add back
Notable Items
2H23 ex-
Notable Items
Net interest
income
Non-interest
income
Operating
expenses
Impairment
charges
Tax and NCI1H24
Down 14% ex Notable Items
98
NET PROFIT ($M)
Key financial metrics ex Notable Items
1H232H231H24
Change
on 2H23
Pre-provision profit ($m)
2,4391,8101,696(6%)
Average interest-earning assets ($bn)
4324384462%
Net interest margin (%)
2.001.761.69(7bps)
Expense to income (%)
46.856.057.9183bps
Customer deposit to loan ratio (%)
61.262.663.9137bps
Mortgage 90+ day delinquencies (%)
0.730.861.0620bps
CONSUMER
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
CONSUMER 1H24 PERFORMANCE
CONSUMER
1 Australian consumer and business customers who have had an authenticated session (including Quickzone) on Westpac Group digital banking platforms in the prior 90 days. 2 See appendix
page 118. 3 Includes all points of presence including Advisory, Community Banking Centres and Kiosks. Co-located branches are considered two points of presence.
Down 3%
AIEA up 2%, NIM down 7bps
from competition
Higher wages, salaries and
software amortisation,
partly offset by Cost Reset
Higher CAP from lending
portfolio credit metrics
deterioration
Key operating metrics
1H232H231H24
Change
on 2H23
Active digital banking customers
1
(#m)5.645.805.922%
Main financial institution
2
(%)16.616.116.650bps
NPS (rank)
2
#3#3#3Flat
Branches
3
(#)666644637(7)
Co-location branches (#)46829917
Westpac-owned ATMs (#)965879846(33)
1,073
953
1071,060
43
77
1,143
(6)
(1)
(30)
1H232H23Add back
Notable Items
2H23 ex-
Notable Items
Net interest
income
Non-interest
income
Operating
expenses
Impairment
charges
Tax and NCI1H24
99
NET PROFIT ($M)
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
BUSINESS AND WEALTH 1H24 PERFORMANCE
BUSINESS AND WEALTH
1 Refer page 118 for definitions. 2 Includes EFTPOS Core Products (EFTPOS Air, EFTPOS Flex, EFTPOS Now and EFTPOS Connect). 3 Excluding Adviser Portfolios.
AIEA up 1%,
NIM increased 4bps
Up 20%
Up 8% ex Notable Items
Lower CAP largely
due to revised
economic forecasts
Key financial metrics ex Notable Items
1H232H231H24
Change
on 2H23
Pre-provision profit ($m)
1,6041,6871,7232%
Average interest-earning assets ($bn)
96.596.898.01%
Net interest margin (%)
5.035.305.344bps
Expense to income (%)
43.743.543.0(50bps)
Customer deposit to loan ratio (%)
152.4147.1145.1(198bps)
Stressed exposures to TCE (%)
5.245.465.526bps
Key operating metrics
1H232H231H24
Change
on 2H23
Digital sales
1
(%)2435361ppt
Business lending time to decision (days)12.19.57.71.8
Net loans ex. Auto ($bn)88.391.594.03%
Deposits ($bn)142.8140.5140.6Flat
New Merchants points of presence
(‘000)
2
7.512.212.85%
Panorama net flows ex pension
outflows
3
($m)
1,1691,8502,06612%
100
ACTIVE ADVISERS ON BT PANORAMA (#)
6,059
6,142
6,028
5,945
6,012
Mar-22Sep-22Mar-23Sep-23Mar-24
MANAGED ACCOUNTS FUA ON
BT PANORAMA ($M)
10,856
11,272
13,675
15,492
18,683
Mar-22Sep-22Mar-23Sep-23Mar-24
PANORAMA PLATFORM
•Managed accounts up 21%
in the half
•Panorama net flows excluding
pension outflows
1
of $2.1bn
in the half
•Market and other movements
contributed $10.3bn to FUA
in the half
•Platform enhancements include
expansion of bulk reporting,
streamlining pension refresh
processes, expanding managed
fund rebates, and expanding the
investment menu
•Awarded Best Client Portal for the
sixth consecutive year
2
•Highest Quality Platform rating –
Chant West 2023
3
•Winner of Service Excellence in a
Medium Contact Centre
4
FUA ON BT PANORAMA ($M)
105,012
95,891
102,068
102,872
113,328
Mar-22Sep-22Mar-23Sep-23Mar-24
NET FLOWS EXCLUDING PENSION
OUTFLOWS
5
ON BT PANORAMA ($M)
2,940
2,071
1,169
1,850
2,066
Mar-22Sep-22Mar-23Sep-23Mar-24
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
BT PANORAMA
BUSINESS AND WEALTH
1 Represents total outflows from pension accounts; including pension outflows BT Panorama net flows were $0.2bn for the 6 months to Mar-24. 2 Investment Trends Competitive Analysis &
Benchmarking Report 2018, 2019, 2020, 2021, 2022 and 2023 (released Feb-24). 3 Chant West Benchmarking (released Sep-23). 4 CSIA Australian Service Excellence Awards, Winner of Service
Excellence in a Medium Contact Centre (Nov-23). See https://www.bt.com.au/about-bt/bt-financial-group/overview/awards.html for more awards. 5 Excluding Adviser Portfolios.
Up 37%
Up 21%
Flat
Up 1%
Up 77%
Up 12%
Up 11%
Up 10%
709
641
10651
71
3
689
(19)
(10)
(7)
1H232H23Add back
Notable Items
2H23 ex-
Notable Items
Net interest
income
Non-interest
income
Operating
expenses
Impairment
charges
Tax and NCI1H24
101
NET PROFIT ($M)
Key financial metrics ex Notable Items
1H232H231H24
Change
on 2H23
Pre-provision profit ($m)9921,0031,0585%
Average interest-earning assets ($bn)98.0105.3117.912%
Net interest margin (%)1.861.931.85(8bps)
Expense to income ratio (%)38.440.439.7(62bps)
Net loans ($bn)84.792.693.00%
Customer deposit to loan ratio (%)134.0125.4124.0(137bps)
Stressed exposures to TCE (%)0.280.580.635bps
Key operating metrics
1H232H231H24
Change
on 2H23
Lending and deposit revenue
($m)
1,1321,2071,2725%
Sales and risk management income ($m)4344524551%
Sustainable finance transactions (#)¹1932333%
Revenue per average FTE ($’000)5976126374%
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
INSTITUTIONAL 1H24 PERFORMANCE
WESTPAC INSTITUTIONAL BANK
1 1H24 includes 23 labelled sustainable finance loans and 10 bond issuances. Excludes NZ sustainable finance loans.
Up 6% ex Notable Items
AIEA up 12%, partly offset by
an 8bps reduction in NIM
Higher software amortisation costs and
a 1% increase in front line resourcing
Up 7%
27
428
535
7542
482
477
(9)
(3)
(33)
(42)
(5)
1H232H23Add back
Notable
Items
2H23 ex-
Notable
Items
Net interest
income
Non-interest
income
Operating
expenses
Impairment
charges
Tax and NCI1H24 ex-
Notable
Items
Notable
Items
1H24
102
NET PROFIT ($M)
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
NEW ZEALAND 1H24 PERFORMANCE
1
NEW ZEALAND
1 In NZ$ unless otherwise noted. 2 Digital active customers have been restated due to a change in definition.
Down 11%
AIEA up 1%,
NIM down 3bps
Increased technology and
onshoring costs, software
amortisation and
inflationary impacts
Higher IAPs and larger overlay
reversals in 2H23
Down 11% ex Notable Items
Key financial metrics ex Notable Items
1H232H231H24
Change
on 2H23
Pre-provision profit (NZ$m)
750739694(6%)
Average interest-earning assets ($bn)1191191201%
Net interest margin (%)
2.112.122.09(3bps)
Expense to income (%)45.447.350.0279bps
Customer deposit to loan ratio (%)
81.380.478.2(219bps)
Stressed exposures to TCE (%)
1.331.491.556bps
Mortgage 90+ day delinquencies (%)
0.290.330.4714bps
Key operating metrics
Mar-
23
Sep-
23
Mar-
24
Change
Sep-23
Customers (#m)1.501.511.51-
Digital active customers (#m)
2
0.840.850.861%
Branches (#) 114112112-
ATMs (#) 427413407(6)
98.2
99.3
1.7
100.8
(0.2)
Mar-23Sep-23ConsumerBusinessMar-24
79.879.8
0.9
78.8
(1.9)
Mar-23Sep-23ConsumerBusinessMar-24
32
36
39
38
21
20
20
20
24
23
21
21
78
8080
79
Sep-22Mar-23Sep-23Mar-24
Term depositsSavingsTransaction
103
NET LOANS (NZ$BN)CUSTOMER DEPOSITS (NZ$BN)
LOANS (NZ$BN) % OF TOTAL
1
64
65
66
67
1
1
1
1
32
32
33
33
Sep-22Mar-23Sep-23Mar-24
MortgagePersonalBusiness
CUSTOMER DEPOSITS (NZ$BN) % OF TOTAL
1
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
NEW ZEALAND BALANCE SHEET
NEW ZEALAND
1 Chart may not add due to rounding.
97
98
99
Up 2%Down 1%
101
67%
1%
32%
BusinessHousehold
Institutional
58%
26%
16%
ECONOMICS
105
KEY ECONOMIC INDICATORS
20232024Calendar Years
Q2Q3Q4Q1EQ2FQ3FQ4F202220232024F2025F
WorldGDP
1
-------3.53.33.33.1
AustraliaGDP
2
2.12.11.51.31.11.31.62.41.51.62.5
Unemployment – end period3.63.73.93.94.24.44.53.53.94.54.6
CPI headline – year end6.05.44.13.63.12.83.07.84.13.02.7
Interest rates – cash rate4.104.104.354.354.354.354.103.104.354.103.10
New ZealandGDP
2
1.5-0.6-0.30.30.00.50.82.2-0.30.82.4
Unemployment – end period3.63.94.04.34.64.95.13.44.05.15.2
Consumer prices6.05.64.74.03.62.82.77.24.72.72.3
Interest rates – official cash rate5.505.505.505.505.505.505.504.255.505.504.50
KEY ECONOMIC INDICATORS
202220232024F2025F
AustraliaCredit growth
Total – year end7.84.84.55.8
Housing – year end6.44.24.65.4
Business – year end11.96.64.87.2
New ZealandCredit growth
Total – year end4.62.23.45.2
Housing – year end4.43.04.56.6
Business – year end5.40.71.62.8
PRIVATE SECTOR CREDIT GROWTH (% ANN)
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
AUSTRALIAN AND NEW ZEALAND ECONOMIC FORECASTS – (%) AT 2 MAY 2024
ECONOMICS
Sources: RBA, Statistics NZ, Westpac Economics
1 Year average growth rates. 2 Through the year growth rates.
Sources: RBA, Westpac Economics
Sources: IMF, RBA, Statistics NZ, Westpac Economics
-8
-4
0
4
8
12
16
Mar-10Mar-12Mar-14Mar-16Mar-18Mar-20Mar-22Mar-24
Total credit Australia
Housing Australia
Business Australia
Total credit New Zealand
Westpac
f’casts
% ann
106
DWELLING PRICES (%, 3 MONTH ANNUALISED)
-20
-15
-10
-5
0
5
10
15
20
25
30
35
40
Apr-16Apr-17Apr-18Apr-19Apr-20Apr-21Apr-22Apr-23Apr-24Apr-25
%
DWELLING PRICES (%) – (TO APR-24)
Capital cityPop’nLast 3 mths Last 12 mths Last 5 years
Sydney5.5mUp 1.1%Up 8.7%Up 45.4%
Melbourne5.2mFlatUp 2.8%Up 24.8%
Brisbane2.7mUp 3.1%Up 16.1%Up 63.4%
Perth2.3mUp 6.0%Up 21.1%Up 61.6%
DWELLING PRICES (ANNUAL %)
Capital cityAvg*2021202220232024F2025F
Sydney
6.325.3
-12.11164
Melbourne
5.015.1
-8.1432
Brisbane
4.927.4
–1.11483
Perth
1.113.1
3.616108
Australia
5.120.9-7.11064
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
AUSTRALIAN HOUSING MARKET – PRICES UPTURN MODERATES
ECONOMICS
Sources: CoreLogic, Westpac Economics* Average last 10yrs. Sources: CoreLogic, Westpac Economics
Sources: CoreLogic, Westpac Economics
Macro-
prudential
measures
2019 election
COVID-19‘Delta’
Macro-prudential
measures
107
MONTHLY HOUSE SALES AND PRICES (% YR)
-20
-10
0
10
20
30
40
0
2,000
4,000
6,000
8,000
10,000
12,000
14,000
2004200720102013201620192022
Sales
%YR
Sales (lhs)House prices (rhs)
DWELLING PRICES (INDEX)
750
1250
1750
2250
2750
750
1250
1750
2250
2750
200720092011201320152017201920212023
AucklandCanterbury
WellingtonOther regions
IndexIndex
DWELLING PRICES
-20
-10
0
10
20
30
40
0
500
1000
1500
2000
2500
3000
20102012201420162018202020222024
Annual growth (right axis)
Level (left axis)
DWELLING PRICES (%) – (TO MAR-24)
Capital cityPop’nLast 3 mths Last 12 mths Last 5 years
Auckland1.7mFlatUp 2%Up 21%
Wellington0.6mFlatUp 5%Up 26%
Canterbury0.7mUp 2%Up 4%Up 51%
Nationwide5.3mUp 1%Up 3%Up 32%
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
NEW ZEALAND HOUSING MARKET – ACTIVITY HAS STABILISED, STILL SUBDUED
ECONOMICS
Sources: CoreLogic, Westpac EconomicsSources: CoreLogic, REINZ, Westpac Economics
Source: REINZSources: REINZ, Westpac Economics
Forecast
(Annual %)
Ave. past
10 years
2021202220232024f2025f
Nationwide
8%+27%-11%-7%+6%+7%
%YR
Westpac
forecasts
Index = 1000 in 2010
CARD ACTIVITY: CONSUMER SPEND 12 MONTHS TO MAR-24 (%)
1
108
BY AGE GROUPBY DEPOSIT COHORT
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
ECONOMICS
1 Source: Westpac DataX, Westpac Card Activity. 12 month rolling average, percentage change.
(0.6)
4.9
6.0
3.6
(7.2)
(4.0)
(2.2)
1.5
LowestSecondThirdHighest
1.5
(0.9)
0.0
1.3
2.1
(4.7)
(5.1)
(3.0)
(0.1)
1.0
20-2425-3435-4445-5455-60
Essentials
Discretionary
APPENDIX
APPENDIX 1: NET PROFIT EX NOTABLE ITEMS
1
110
$m1H232H231H24
Change
1H24 – 1H23 (%)
Change
1H24 – 2H23 (%)
Net interest income9,2029,2129,35122
Non-interest income1,6691,4591,465(12)Flat
Net operating income10,87110,67110,816(1)1
Expenses(4,988)(5,244)(5,395)83
Pre-provision profit5,8835,4275,421(8)(Flat)
Impairment charges(390)(258)(362)(7)40
Tax and non-controlling interests (NCI)(1,670)(1,624)(1,553)(7)(4)
Net profit3,8233,5453,506(8)(1)
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
APPENDIX
1 For further information refer to Westpac’s 2024 Interim Results Announcement.
APPENDIX 2: 1H24 NOTABLE ITEMS AND IMPACT OF BUSINESSES SOLD
1
111Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
APPENDIX
1 For further information refer to Westpac’s 2024 Interim Year Results Announcement. 2 Referred to as Cash earnings in previous periods. 3 Other Notable Items include provisions for remediation,
litigation, fines and penalties; impact from asset sales and revaluations; asset write-downs and restructuring costs. 4 Referred to as Cash earnings excluding Notable Items in previous periods.
($m)
Net profit
after tax
Hedging
Notable
Items
Net profit
excluding
hedging
Notable
Items
2
Other
Notable
Items
3
Net profit
excluding
Notable
Items
4
Impact of
businesses
sold
1H24
Net profit
excluding
Notable
Items &
impact of
business
sold
2H23
Net profit
excluding
Notable
Items &
impact of
business
sold
% change
1H24-2H23
Net interest
income
9,127(224)9,351-9,351-9,3519,2122
Non-interest
income
1,463(2)1,465-1,465-1,4651,459Flat
Net operating
income
10,590(226)10,816-10,816-10,81610,6711
Expenses(5,395)-(5,395)-(5,395)-(5,395)(5,272)2
Pre-provision
profit
5,195(226)5,421-5,421-5,4215,399Flat
Impairment
charges
(362)-(362)-(362)-(362)(258)40
Tax and non-
controlling
interests (NCI)
(1,491)62(1,553)-(1,553)-(1,553)(1,616)(4)
Net profit3,342(164)3,506-3,506-3,5063,525(1)
APPENDIX 3: SUSTAINABILITY – FOOTNOTES
Sustainability goals and metrics
1.Number of new and improved product features and services launched that will support vulnerable customers during the financial year. A new or improved feature or service is only counted
once, irrespective of how many products it is available on. These product features and services are designed to support or meet the needs of customers who experience vulnerability as
defined in the Westpac Customer Vulnerability Policy.
2.Refer to our 2023 Sustainability Index and Datasheet for the definition of digitally active customers.
3.Number of Australian consumer and business customers who own at least one product that can be managed via our online platforms (Westpac Live, Compass, Business Banking Online,
Corporate Online or myRAMS).
4.Percentage of customers aged under 30 that have set a savings goal in a Life or Bump account. These accounts provide the ability to set up to six savings goals, including automatic
transfers.
5.Number of customers who have received a Spend & Save bonus interest payment at least once during the year. Spend & Save is a proposition available to customers who are: aged 18-29;
and have a Westpac Choice transaction account and Westpac Life Savings account. When customers complete 5 eligible debit card purchases in the month, they will receive the Spend &
Save bonus interest.
6.Value of home loans drawn under the Home Guarantee Scheme (HGS) and the Head Start Homes Scheme (HSH). The HGS is an Australian Government scheme mostly for first home buyers
while the HSH helps some customers that are more vulnerable to own a home. Eligibility criteria apply to both schemes and these are available online.
7.Percentage of scam cases detected by the bank's systems over total scams.
8.Value of total scam transactions detected and stopped, along with the value of total amounts stopped or recovered and returned to the customer.
9.Refer to our 2023 Sustainability Index and Datasheet for the definition of data breaches in Australia.
10.A unique customer is a customer that has called through to the Indigenous call centre at least once during the reporting period.
11.Refer to our 2023 Sustainability Index and Datasheet for the definition of spend with Indigenous suppliers.
12.Number of new product/service features (or enhanced features) implemented on our accounts that improve child and young person safeguarding. In Australia, a feature must be endorsed
by our youth and family banking team, and includes blocks, controls and notifications.
13.Number of additional Australian businesses, engaged through the Australian Childhood Foundation, that have been reached by face-to-face conversations, online meetings, training
activities, and advocacy efforts.
14.Refer to our 2023 Sustainability Index and Datasheet for the definition of scope 1 and 2 emissions.
15.Refer to our 2023 Sustainability Index and Datasheet for the definition of scope 3 upstream emissions.
16.Refer to the appendices in the 2023 Climate Report for our NZBA target methodologies.
17.Value of TCE or balance (for residential mortgages) for lending along with the sum of our proportionate share of qualifying bond issuances facilitated that have been classified as ‘green’ or
‘transition’ under our Sustainable Finance Framework.
18.Measures organisational health based on McKinsey & Company's OHI methodology. Employees are surveyed to assess organisational health, management practices, and employee
experiences. The survey results are provided to McKinsey & Company to calculate our OHI score.
19.Refer to our 2023 Sustainability Index and Datasheet for the definition of women in Senior Leadership.
20.Refer to our 2023 Sustainability Index and Datasheet for the definition of spend with diverse suppliers.
21.Includes jobs created through Westpac Foundation’s social enterprise partners and inclusive employment grant program for the financial year.
22.Westpac Foundation is administered by Westpac Community Limited (ABN 34 086 862 795) as trustee for Westpac Community Trust (ABN 53 265 036 982). Westpac Community Trust is a
Public Ancillary Fund, endorsed by the ATO as a Deductible Gift Recipient. None of Westpac Foundation, Westpac Community Limited nor the Westpac Community Trust are part of
Westpac Group. Westpac provides administrative support, skilled volunteering, donations and funding for operational costs of Westpac Foundation.
23.Westpac Scholars Trust (ABN 35 600 251 071) is administered by Westpac Scholars Limited (ABN 72 168 847 041) as trustee for the Westpac Scholars Trust. Westpac Scholars Trust is a private
charitable trust and neither the Trust nor the Trustee are part oftheWestpac Group. Westpac provides administrative support, skilled volunteering, and funding for operational costs of
Westpac Scholars Trust.
24.Includes scholarships awarded by Westpac Scholars Trust for the financial year. Active Scholars includes the total number of individuals awarded a scholarship and have completed or are in
the process of completing their degree or fellowship.
1H24 climate action plan progress
1.2021 baselines for scope 1 and 2 emissions targets adjusted for COVID-19 pandemic and other impacts. Refer to our 2023 Sustainability Index and Datasheet.
2.Targets to be reviewed in 2025.
3.Supported by surrender of large-scale generation certificates.
4.Priority sectors includes buildings and construction (built environment), electricity generation and supply (energy), and minerals, mining and metals (resources).
APPENDIX
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
112
APPENDIX 3: SUSTAINABILITY – FOOTNOTES
Sustainability and climate-related opportunities
1.Our lending target will be the total committed exposure (TCE) or balance (applicable for residential mortgages) at 30 Sept-30. Reported progress against the target will be TCE or balance at
a point-in-time based on transactions completed during the year, along with previous transactions assessed as sustainable under the Framework. The target requires continued growth in
TCE or balance, including replacing balances paid down.
2.Our bond facilitation target and progress will be measured as the cumulative sum of our proportionate share of qualifying bond issuances facilitated from 1 Oct-21.
3.When structuring or participating in labelled sustainable finance transactions, Westpac was guided by national sustainable finance taxonomies, and global sustainable finance market
standards, principles and guidance commonly used to label or categorise loans and bonds as green, social, sustainability or sustainability-linked (such as, principles and guidance issued by
the Loan Market Association, International Capital Markets Association and/or the Climate Bond Initiative).
4.Excludes Westpac Institutional Bank in New Zealand.
5.Unique customers are identified as individual legal entities. The increase in the number of unique customers and total committed exposure is predominantly due to the 2023 launch of two
new products in New Zealand, the Sustainable Business Loan and the Sustainable Farm Loan.
APPENDIX
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
113
1 Copyright ©2023 Sustainalytics. All rights reserved. The information, data, analyses and opinions contained herein: (1) includes the proprietary information of Sustainalytics and/or its content
providers; (2) may not be copied or redistributed except as specifically authorized; (3) do not constitute investment advice nor an endorsement of any product , project, investment strategy or
consideration of any particular environmental, social or governance related issues as part of any investment strategy; (4) are provided solely for informational purposes; and (5) are not warranted
to be complete, accurate or timely. Neither Sustainalytics nor its content providers are responsible for any trading decisions, damages or other losses related to it or its use. The use of the data is
subject to conditions available at
https://www.sustainalytics.com/legal-disclaimers. 2 2023© LSEG. All rights reserved. LSEG ESG Scores are proprietary to LSEG Limited and/or its affiliates ("LSEG").
LSEG confirms that the LSEG ESG Scores of Westpac were calculated using LSEG’s ESG scoring methodology and are based on verifiable reported data in the public domain. The LSEG ESG Scores
are designed to transparently and objectively measure a company’s relative ESG performance, commitment, and effectiveness across 10 main themes, based on publicly available and auditable
data. The use of the data is subject to conditions available at
https://www.lseg.com/en/data-analytics/sustainable-finance/esg-scores#t-terms-of-use. 3 The inclusion of Westpac in any MSCI index,
and the use of MSCI logos, trademarks, service marks or index names herein, do not constitute a sponsorship, endorsement or promotion of Westpac by MSCI or any of its affiliates. The MSCI
indexes are the exclusive property of MSCI. MSCI and the MSCI index names and logos are trademarks or service marks of MSCI or its affiliates. 4 Diversity, Equity and Inclusion.
INDUSTRY RECOGNITIONSUSTAINABILITY INDICESDE&I
4
RECOGNITION
APPENDIX 3: SUSTAINABILITY
APPENDIX
At Dec 23, Westpac has received an S&P DJSI ESG
score of 53. We have been a member of the DJSI
Indicessince 2002
At Apr-24, Westpac has received an LSEG D&A
ESG score of 74 (109 out of 1126 banking services
companies)
2
Rated Prime status of “C” by ISS ESG
Achieved highest ISS QualityScore
for Social dimension
For Governance and Environment dimensions, ISS
QualityScores are 3 and 2 respectively
At Dec 23, Westpac has received an ESG Risk Rating of
24.1 from Sustainalytics and was assessed to be at
Medium risk of experiencing material financial impacts
from ESG factors
1
Recognised in the Bloomberg Gender Equality Index
for the 8
th
consecutive year
Accredited as Level 1 Activate as a Carer Friendly
Employer under the CarersNSW Carers +
Employers Program
At Dec 23, Westpac has received an MSCI ESG Rating
of A (score of 5.3)
3
Ranked ninth for the Australian Financial Review and
GradConnection Top 100 Graduate Employers for 2024
Named #4 in Australia and #14 Globally for gender
equality through Equileap
First Australian financial institution to be Disability
Recruiter Accredited
Bronze Accreditation for Australian Workplace
Quality Index
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack114
UN Sustainable
Development Goals
CEO Statement of
Commitment (2016)
Paris Climate Agreement
Supporter (2015)
Principles for Responsible
Banking
Signatory (2019)
The Valuable 500
Signatory (2021)
Toitū net carbonzero
certified (New Zealand)
Since 2019
The Equator Principles
Founding Adopter,
First Australian Bank
(2003)
115Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
APPENDIX
APPENDIX 3: MAJOR COMMITMENTS, PARTNERSHIPS AND MEMBERSHIPS
Taskforce on Nature-
related Financial
Disclosures
Forum member (2021)
Green Building
Council of Australia
Member (since 2011)
UN Environment
Programme Finance
Initiative
Founding Member (1991)
Banking Board Co-Chair
(since 2020)
Electric Vehicle Council
of Australia
Member (2022)
Financial Stability Board’s
Task Force on Climate-
related Financial
Disclosures
Recommendations
Align with and support
RE100, an initiative of The
Climate Group in
partnership with CDP
Member (since 2019)
Global Reporting
Initiative Align with
Industry-led UN- convened
Net-Zero Banking Alliance
Member, principals and
steering groups (NZBA
governance bodies)
(from 2023)
UN Global Compact
Signatory (2002), Global
Compact Network
Australia Founding
Member (2009)
Climate Bonds
Initiative Partner
WeConnect International
(for women owned
businesses)
Member (2020)
Carbon Markets Institute
Corporate Member
Sustainability Accounting
Standards Board
Align with
Climate Active
Certification (Australia)
Since 2012
(previously NCOS)
Social Traders
(for certified social
enterprises)
Member (2016)
Supply Nation
(for Indigenous owned
businesses)
Founding Member (2010)
Australian Sustainable
Finance Institute
Founding Member
Impaired
exposures
Includes exposures that have deteriorated to the point where full collection of
interest and principal is in doubt, based on an assessment of the customer’s
outlook, cash flow, and the net realisation of value of assets to which recourse
is held:
•Facilities 90 days or more past due, and full recovery is in doubt: exposures
where contractual payments are 90 or more days in arrears and the net
realisable value of assets to which recourse is held may not be sufficient to
allow full collection of interest and principal, including overdrafts or other
revolving facilities that remain continuously outside approved limits by
material amounts for 90 or more calendar days;
•Non-accrual facilities: exposures with individually assessed impairment
provisions held against them, excluding restructured loans;
•Restructured facilities: exposures where the original contractual terms have
been formally modified to provide for concessions of interest or principal for
reasons related to the financial difficulties of the customer;
•Other assets acquired through security enforcement (includes other real
estate owned): includes the value of any other assets acquired as full or
partial settlement of outstanding obligations through the enforcement of
security arrangements; or
•Any other facilities where the full collection of interest and principal is
indoubt.
Stressed
exposures
Watchlist and substandard, non-performing not impaired, and impaired
exposures
Total committed
exposures (TCE)
Represents the sum of the committed portion of direct lending (including funds
placement overall and deposits placed), contingent and pre-settlement risk
plus the committed portion of secondary market trading and underwriting risk
Watchlist and
substandard
Loan facilities where customers are experiencing operating weakness and
financial difficulty but are not expected to incur loss of interest or principal
>90 days
past due
Includes facilities less than 90 days past due and those credit exposures, that are
in default, but where it is expected that the full value of principal and accrued
interest can be collected, generally by reference to the value of security held
90+ days
past due
Includes facilities 90 days or more past due, and those credit exposures that are
in default, but where it is expected that the full value of principal and accrued
interest can be collected, generally by reference to the value of security held
Provision for
expected credit
losses
Expected credit losses (ECL) are a probability-weighted estimate of the cash
shortfalls expected to result from defaults over the relevant time frame. They are
determined by evaluating a range of possible outcomes and taking into account
the time value of money, past events, current conditions and forecasts of future
economic conditions
Collectively
assessed
provisions (CAP)
CAP for ECL under AASB 9 represent the ECL which is collectively assessed in
pools of similar assets with similar risk characteristics. This incorporates forward
looking information and does not require an actual loss event to have occurred
for an impairment provision to be recognised
Individually
assessed
provisions (IAP)
Provisions raised for losses on loans that are known to be impaired and are
assessed on an individual basis. The estimated losses on these impaired loans is
based on expected future cash flows discounted to their present value and, as
this discount unwinds, interest will be recognised in the income statement
Stage 1: 12 months
ECL – performing
For financial assets where there has been no significant increase in credit risk
since origination a provision for 12 months ECL is recognised. Interest revenue is
calculated on the gross carrying amount of the financial asset
Stage 2: Lifetime
ECL – performing
For financial assets where there has been a significant increase in credit risk since
origination but where the asset is still performing a provision for lifetime ECL is
recognised. Interest revenue is calculated on the gross carrying amount of the
financial asset
Stage 3 Lifetime
ECL – non-
performing
For financial assets that are non-performing a provision for lifetime ECL is
recognised. Interest revenue is calculated on the carrying amount net of the
provision for ECL rather than the gross carrying amount
APPENDIX 4: DEFINITIONS – CREDIT QUALITY
116Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
APPENDIX
SEGMENTS
Consumer
Consumer provides banking products and services, including mortgages,
credit cards, personal loans, and savings and deposit products to Australian
retail customers
Business and Wealth
Business and Wealth serves the banking and wealth needs of Australian
customers, including small business, Agribusiness and Commercial
businesses
WIB
Westpac Institutional Bank (WIB) provides a broad range of financial
products and services to corporate, institutional and government customers
Westpac NZ
Westpac New Zealand provides banking, wealth and insurance products
and services for consumer, business and institutional customers in New
Zealand
EARNINGS DRIVERS
Average interest-
earning assets (AIEA)
The average balance of assets held by the Group that generate interest
income. Where possible, daily balances are used to calculate the average
balance
Group net
interest margin
Calculated by dividing net interest income by average interest-earning
assets (annualised where applicable)
Core net
interest margin
Calculated by dividing net interest income excluding Notable Items and
Treasury & Markets by average interest-earning assets (annualised where
applicable)
Pre-provision profit
Net operating income less operating expenses
NCI
Non-controlling interests
Full-time equivalent
employees (FTE)
A calculation based on the number of hours worked by full and part-time
employees as part of their normal duties. For example, the full-time
equivalent of one FTE is 76 hours paid work per fortnight
CAPITAL AND LIQUIDITY
Capital ratios
As defined by APRA (unless stated otherwise)
Committed liquidity
facility (CLF)
The RBA makes available to Australian Authorised Deposit-taking
Institutions (ADIs) a CLF that, subject to qualifying conditions, can be
accessed to meet LCR requirements under APS210 Liquidity. APRA
announced in September 2021 that ADIs subject to the LCR should reduce
their CLF usage to zero by 1 January 2023
High quality liquid
assets (HQLA)
Assets which meet APRA’s criteria for inclusion as HQLA in the numerator of
the LCR
Internationally
comparable ratios
Internationally comparable regulatory capital ratios are Westpac’s
estimated ratios after adjusting the capital ratios determined under APRA
Basel III regulations for various items. Analysis aligns with the APRA study
titled “International capital comparison study” dated 13 July 2015
Leverage ratio
As defined by APRA (unless stated otherwise). Tier 1 capital divided by
‘exposure measure’ and expressed as a percentage. ‘Exposure measure’ is
the sum of on-balance sheet exposures, derivative exposures, securities
financing transaction exposures and other off-balance sheet exposures
Liquidity coverage
ratio (LCR)
An APRA requirement to maintain an adequate level of unencumbered
high quality liquid assets, to meet liquidity needs for a 30 calendar day
period under an APRA-defined severe stress scenario. Absent a situation of
financial stress, the value of the LCR must not be less than 100%. LCR is
calculated as the percentage ratio of stock of HQLA and CLF over the total
net cash out-flows in a modelled 30 day defined stressed scenario
Net stable funding
ratio (NSFR)
The NSFR is defined as the ratio of the amount of available stable funding
(ASF) to the amount of required stable funding (RSF) defined by APRA. The
amount of ASF is the portion of an ADI’s capital and liabilities expected to be
a reliable source of funds over a one year time horizon. The amount of RSF is
a function of the liquidity characteristics and residual maturities of an ADI’s
assets and off-balance sheet activities. ADI’s must maintain an NSFR of at
least 100%
Risk weighted
assets or RWA
Assets (both on and off-balance sheet) are risk weighted according to each
asset’s inherent potential for default and what the likely losses would be in
case of default. In the case of non-asset-backed risks (ie. market and
operational risk), RWA is determined by multiplying the capital
requirements for those risks by 12.5
APPENDIX 4: DEFINITIONS – SEGMENTS, EARNINGS DRIVERS, CAPITAL AND LIQUIDITY
117Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
APPENDIX
Branch
transactions
Branch transactions are typically withdrawals, deposits, transfers and payments
Customer
satisfaction
or CSAT
The Customer Satisfaction score is an average of customer satisfaction ratings of
the customer’s main financial institution for consumer or business banking on a
scale of 0 to 10 (0 means ‘extremely dissatisfied’ and 10 means ‘extremely satisfied’)
CSAT (Main
Bank Service
Satisfaction)
(Westpac NZ)
Source: 3 month rolling Retail Market Monitor data (survey conducted by Camorra
Research). Respondents are asked to rate the overall level of service they receive
from their main bank (self-selected which ONE bank is their main provider of
financial services) on a scale of 1 (Poor) to 5 (Excellent). The rating represents % of
respondents who scored 4 (Very Good) or 5 (Excellent)
CSAT – overall
consumer
Source: Fifth Dimension (5D), March 2023 – March 2024, 6MR. MFI customers
CSAT – overall
business
Source: Fifth Dimension (5D), March 2023 – March 2024, 6MR. MFI businesses
DBM
Australian
Financial
Awards
Award is based on information collected from the DBM Atlas research program –
feedback from over 80,000 business owners or retail customers from January 2022
through December 2022. Award results are based on experiences and perceptions
of customers surveyed in this period. For DBM Atlas and DBM Australian Financial
Awards information visit www.dbmconsultants.com.au
Digitally active
Australian consumer and business customers who have had an authenticated
session (including Quickzone) on Westpac Group digital banking platforms in the
prior 90 days
Digital sales
The percentage of quality sales in a 12-week period that were digitally initiated
(percentage against the count of all quality sales in that 12-week period)
Digital
transactions
Digital transactions including all payment transactions (Transfer Funds, Pay Anyone
and BPAY) within Westpac Live and Compass, excl. Corporate Online and Business
Banking online
Mobile wallet
payments
Count of transactions that use a digital card via apple pay, fitbit pay, garmin pay,
google pay and samsung pay products
Average App
sessions per day
Total number of sessions on Westpac Live & Compass initiated using an app over
total number of days within a half year period
MFI share
MFI share results are based on the number of customers who have a Main
Financial Institution (MFI) relationship with an institution, as a proportion of the
number of customers that have a MFI relationship with any institution
Consumer
MFI share
Source: Roy Morgan Single Source, March 2023 (1H23), September 2023 (2H23) and
March 2024 (1H24), 6MR. MFI Banking Group customers.
Net Promoter
Score or NPS
Net Promoter Score measures the net likelihood of recommendation to others of
the customer’s main financial institution for retail or business banking. Net
Promoter ScoreSM is a trademark of Bain & Co Inc., Satmetrix Systems, Inc., and Mr
Frederick Reichheld. Using a 11 point numerical scale where 10 is ‘Extremely likely’
and 0 is ‘Not at all likely’, Net Promoter Score is calculated by subtracting the
percentage of Detractors (0-6) from the percentage of Promoters (9-10)
NPS Consumer
(Westpac NZ)
Source: 3 month rolling Retail Market Monitor data (survey conducted by Camorra
Research). Respondents are asked about likelihood to recommend their main
bank to family and friends on a scale of 1 (extremely unlikely) to 10 (extremely
likely). Net Promoter Score is represents % of Promoters (recommend score of 9 or
10) minus % of Detractors (recommend score of 1 to 6)
NPS – overall
consumer
Source: Fifth Dimension (5D), March 2023 – March 2024, 6MR. MFI customers
NPS – overall
business
Source: Fifth Dimension (5D), March 2023 – March 2024, 6MR. MFI businesses
NPS -
Mortgages
Source: Fifth Dimension (5D) for March 2024 (1H24), 6MR, AFI customers. Mortgage
NPS measures the likelihood to recommend the Mortgage they hold with their
financial institution
St.George (SGB)
brands
SGB brands (Consumer): St.George Bank, Bank of Melbourne, BankSA; for MFI
Share also includes RAMS
SGB brands (Business): St.George Bank, Bank of Melbourne and BankSA
Westpac rank
The ranking refers to Westpac’s position relative to the other three major
Australian banks (ANZ, CBA and NAB)
APPENDIX 4: DEFINITIONS – OTHER
118Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
APPENDIX
CONTACT US
INVESTOR RELATIONS TEAM – CONTACT US
SHARE REGISTRY CONTACTINVESTOR RELATIONS CONTACT
Justin McCarthy
General Manager, Investor Relations
Arthur Petratos
Manager, Shareholder Services
Jacqueline Boddy
Head of Debt Investor Relations
James Wibberley
Manager, Investor Relations
Catherine Garcia
Head of Investor Relations, Institutional
Ethan Harry
Graduate, Investor Relations
For all shareholding enquiries relating to:
•Address details and communication preferences
•Updating bank account details, and participation in the
dividend reinvestment plan
For all matters relating to Westpac’s strategy,
performance and results
1800 804 255
westpac@linkmarketservices.com.au
investorcentre.linkmarketservices.com.au
+61 2 9178 2977
investorrelations@westpac.com.au
westpac.com.au/investorcentre
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack119
DISCLAIMER
The material contained in this presentation is intended to be general background information on Westpac Banking Corporation (Westpac) and its activities.
The information is supplied in summary form and is therefore not necessarily complete. It is not intended that it be relied upon as advice to investors or potential investors, who should consider seeking independent
professional advice depending upon their specific investment objectives, financial situation or particular needs. The material contained in this presentation may include information derived from publicly available sources
that have not been independently verified. No representation or warranty is made as to the accuracy, completeness or reliability of the information. This presentation should be read in conjunction with our 2024 Interim
Financial Results. This includes references to our systems and processes, which may not always be 100% effective and are subject to risks and other factors, including those described in the section titled ‘Risk factors’ in our
2024 Interim Financial Results.
All amounts are in Australian dollars unless otherwise indicated.
The financial information in this presentation is presented in accordance Australian Accounting Standards (AAS) and is also compliant with International Financial Reporting Standards.
In assessing Westpac’s performance and that of our operating segments we use a number of financial measures, including amounts, measures and ratios that are presented on a non-AAS basis. Non-AAS financial
measures and ratios do not have standardised meanings under AAS. As such they are unlikely to be directly comparable to similar measures presented by other companies and should not be viewed in isolation from, or as
a substitute for, the AAS results.
Refer to Westpac’s 2024 Interim Financial Results for the six months ended 31 March 2024 available at www.westpac.com.au in the section “Results Announcement to the market - Introduction” for details of the non-AAS
financial measures.
This presentation contains statements that constitute “forward-looking statements” within the meaning of Section 21E of the US Securities Exchange Act of 1934. Forward looking statements are statements that are not
historical facts. Forward-looking statements appear in a number of places in this presentation and include statements regarding our intent, belief or current expectations with respect to our business and operations,
macro and micro economic and market conditions, results of operations and financial condition, capital adequacy and risk management, including, without limitation, future loan loss provisions and financial support to
certain borrowers, forecasted economic indicators and performance metric outcomes, indicative drivers, climate- and other sustainability-related statements, commitments, targets, projections and metrics, and other
estimated and proxy data.
We use words such as ‘will’, ‘may’, ‘expect’, ‘intend’, ‘seek’, ‘would’, ‘should’, ‘could’, ‘continue’, ‘plan’, ‘estimate’, ‘anticipate’, ‘believe’, ‘probability’, ‘indicative’, ‘risk’, ‘aim’, ‘outlook’, ‘forecast’, ‘f’cast’, ‘f’, ‘assumption’, ‘projection’,
‘target’, ‘goal’, ‘guidance’, ‘ambition’, or other similar words to identify forward-looking statements, or otherwise identify forward-looking statements. These forward-looking statements reflect our current views on future
events and are subject to change, certain known and unknown risks, uncertainties and assumptions and other factors which are, in many instances, beyond our control (and the control of our officers, employees, agents
and advisors), and have been made based on management’s expectations or beliefs concerning future developments and their potential effect upon Westpac. Forward-looking statements may also be made, verbally or in
writing, by members of Westpac’s management or Board in connection with this presentation. Such statements are subject to the same limitations, uncertainties, assumptions and disclaimers set out in this presentation.
There can be no assurance that future developments or performance will align with our expectations or that the effect of future developments on us will be those anticipated. Actual results could differ materially from
those we expect or which are expressed or implied in forward-looking statements, depending on various factors including, but not limited to, those described in the section titled ‘Risk factors' in our 2024 Interim Financial
Results for the six months ended 31 March 2024 available at www.westpac.com.au. When relying on forward-looking statements to make decisions with respect to Westpac, investors and others relying on information in
this presentation should carefully consider such factors and other uncertainties and events. Except as required by law, we assume no obligation to revise or update any forward-looking statements contained in this
presentation, whether from new information, future events, conditions or otherwise, after the date of this presentation.
Further important information regarding climate change and sustainability-related statements
This presentation contains forward-looking statements and other representations relating to environment, social and governance (ESG) topics, including but not limited to climate change, net-zero, climate resilience,
natural capital, emissions intensity, human rights and other sustainability related statements, commitments, targets, projections, scenarios, risk and opportunity assessments, pathways, forecasts, estimated projections
and other proxy data. These are subject to known and unknown risks, and there are significant uncertainties, limitations, risks and assumptions in the metrics and modelling on which these statements rely.
In particular, the metrics, methodologies and data relating to climate and sustainability are rapidly evolving and maturing, including variations in approaches and common standards in estimating and calculating
emissions, and uncertainty around future climate and sustainability related policy and legislation. There are inherent limits in the current scientific understanding of climate change and its impacts. Some material
contained in this presentation may include information including, without limitation, methodologies, modelling, scenarios, reports, benchmarks, tools and data, derived from publicly available or government or industry
sources that have not been independently verified. No representation or warranty is made as to the accuracy, completeness or reliability of such information. There is a risk that the estimates, judgements, assumptions,
views, models, scenarios or projections used by Westpac may turn out to be incorrect. These risks may cause actual outcomes, including the ability to meet commitments and targets, to differ materially from those
expressed or implied in this presentation. The climate and sustainability related forward-looking statements made in this presentation are not guarantees or predictions of future performance and Westpac gives no
representation, warranty or assurance (including as to the quality, accuracy or completeness of these statements), nor guarantee that the occurrence of the events expressed or implied in any forward-looking statement
will occur. There are usually differences between forecast and actual results because events and actual circumstances frequently do not occur as forecast and these differences may be material. Westpac will continue to
review and develop its approach to ESG as this subject area matures
DISCLAIMER
Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
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