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Westpac 1H24 Presentation and Investor Discussion Pack

Investor Presentation5 May 2024WBCFinancials

ASX
Release



6 May 2024


Westpac 1H24 Presentation and Investor Discussion Pack


Westpac Banking Corporation (“Westpac”) today provides the attached Westpac 1H24

Presentation and Investor Discussion Pack.










For further information:


Hayden Cooper Justin McCarthy

Group Head of Media Relations General Manager, Investor Relations

0402 393 619 0422 800 321



This document has been authorised for release by Tim Hartin, Company Secretary.




Level 18, 275 Kent Street

Sydney, NSW, 2000

© Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714
PRESENTATION & INVESTOR DISCUSSION PACK

FOR THE SIX MONTHS ENDED 31 MARCH 2024

2024 INTERIM

FINANCIAL

RESULTS

2Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
WESTPAC

2024 INTERIM

RESULTS INDEX

2024 Interim Results Presentation3

Investor Discussion Pack of 2024 Interim Results33

Earnings drivers35

Credit quality and provisions45

Non-credit risk management66

Capital, Funding and Liquidity73

Customer franchise 84

Sustainability89

Segment results97

Economics104

Appendix109

Contact us119

Disclaimer120

PETER KING
CHIEF EXECUTIVE OFFICER

1H24
HIGHLIGHTS

DISCIPLINED

PERFORMANCE

ENHANCED

CUSTOMER FOCUS

RETURNING

SURPLUS CAPITAL

STRENGTHENED

RISK MANAGEMENT

COMMENCED

UNITE

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack4

1H24 FINANCIAL PERFORMANCE
1H242H23 Change1H23 Change

Net profit

1

$3,342m5%(16%)

Return on tangible equity

2

10.5%44 bps(228 bps)

Excluding Notable Items

Revenue$10,816m1%(1%)

Expenses($5,395m)3%8%

Pre-provision profit$5,421m-(8%)

Impairment charges to average loans annualised9 bps2 bps(1 bp)

Net Profit$3,506m(1%)(8%)

1 Also referred to as net profit attributable to owners of WBC, net profit after tax or statutory profit. 2 The return on tangible equity calculation is described further in the 2024 Interim Financial

Results Announcement.

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

5

ORDINARY DIVIDEND
6

CET1 CAPITAL RATIO (%)

11.3

12.3

12.5

Mar-22Mar-23Mar-24

•1H24 ordinary dividend 75cps

3

fully franked

−1H24 payout ratio of 74%

5

−Payout ratio range 65 – 75%

•Dividend yield 5.7%

6

, fully franked 8.2%

6

•Neutralise DRP for interim and special dividends

DIVIDENDS PER SHARE (CENTS)

61

64

70

72

75

15

1H222H221H232H231H24

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

SURPLUS CAPITAL RETURNED TO SHAREHOLDERS

1 Subject to market conditions. 2 As at 6-May-24. 3 Cents per share. 4 After buyback and special dividend. 5 Excluding Notable Items. 6 Based on 28-Mar-24 closing price of $26.10

Up 4%

•Increased share buyback program up to $2.5bn

1

−Buyback announced Nov-23: $1.5bn, 59% complete

2

−Buyback extension: $1bn

1

•Special dividend $0.5bn, 15cps

3

fully franked

•Pro forma CET1 capital ratio 12.06%

4

Ordinary dividendSpecial dividend

Target range 11% – 11.5%

7Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
A STRATEGY FOR GROWTH AND RETURN

PILLARS

Customer

care at

the heart

Easy

to do

business with

Expert

solutions

and tools

Advocate

for positive

change

FOUNDATIONS

Strong

balance

sheet

Proactive Risk

Management and

Risk Culture

Data-informed

insights and

decisioning

Passionate

people who

make a difference

MEASURES

Return on tangible equityMarket position

To be our customers’ #1 bank and partner through life

AMBITION

Creating better futures together

OUR PURPOSE

CUSTOMER SERVICE
8Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

1 Refer to page 118 for definition. 2 3

rd

party channel median (50th percentile) time to unconditional approval; 1H24 compared to 2H23. 3 Mar-24 compared to Sep-23. 4 Winner of 9 KangaNews

Awards. 5 Westpac Tax Transparency Report 2023. 6 Includes accounts in hardship for Australian Consumer and Business segments. 7 Includes 23 labelled sustainable finance loans and 10 bond

issuances. Excludes NZ sustainable finance loans.

IMPROVING SERVICEENHANCING SAFETYPROVIDING SUPPORT

NPS

1

in employee

scorecards

Agreed

Scam-Safe Accord

with other Australian banks

5

th

largest taxpayer

in Australia

5


$1.7bn income tax expense

and bank levy in 1H24

Mortgage time to decision

down 4 days

to 6.0 days

2

Launched

Westpac SaferPay

Increased

lending to

$785bn

Business time to decision

down 2 days

to 7.7 days

3

$120m

stopped or recovered in

customer scam losses

in 1H24

~18k

customer hardship

packages

6

#1

Bond House

in Australia

4

32% lower

customer scam

losses compared to 1H23

33

sustainable finance

transactions in 1H24

7

9Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
CONSUMER: IMPROVING SERVICE

1 The Forrester Digital Experience Review: Australian Mobile Banking Apps, Q4 2023. 2 Refer to page 118 for definition. 3 Compared to Sep-23. 4 At 6-May-24. 5 1H24, based on ADI System as

published in the Monthly ADI statistics by APRA.

FOCUS ON CUSTOMER ENGAGEMENT

•#1 Leading mobile banking app

1

•Consumer NPS up 2 points to 4

2,3

•100 co-located branches

4

GROWING QUALITY DEPOSITS

•Household deposit growth, 1.1x system

5

•Enhanced proposition and loyalty rewards

•Consistent positioning in market

SUSTAINABLE GROWTH IN MORTGAGES

•Mortgage growth at 1.0x system

5

•Mortgage NPS equal first

2

•Cashbacks removed by 30-Jun-24

CONSUMER ROTE 9%

TTD (days, OO & IPL)
4

11.69.66.0

MORTGAGES: GROWTH IN LINE WITH SYSTEM

NEW OWNER OCCUPIED LENDING

0.7x

0.9x

1.1x

1 Based on ADI System as published in the Monthly ADI statistics by APRA – owner occupied housing loans to households. 2 Comparison between RBA Statistical Table F6, Lending rates; Housing

credit; New loans funded in the month; Owner-occupied; Variable-rate; Large institutions, and Westpac's submission to the RBA under the same criteria. 3 1H24 is average Oct-23 to Feb-24; FY23 is

average Oct-22 to Sep-23; and FY22 is average Oct-21 to Sep-22. 4 3

rd

party channel median (50th percentile) time to unconditional approval for the reporting period.

FY22FY231H24

•OBP roll-out commenced

•Inconsistent service

•OBP rolled out to brokers

•Improved service

•>95% of loans on OBP

•Consistent service

•Halved TTD

Lending rate

relative to peers

2,3

System growth

1,3

WBC

lower

WBC

higher

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack10

BUSINESS & WEALTH ROTE 20%
BUSINESS: SUSTAINABLE GROWTH

11

BUSINESS LENDING

•Lending up 3% in 1H24

1

•Simplified application process for SME customers

•TTD down 2 days to 7.7 in Mar-24

1

DEPOSITS

•Leading deposit franchise

•Deposits balances maintained in competitive

market

PAYMENTS

•Launched EFTPOS Flex

•New terminal points of presence up 5%

1

•HealthPoint acquisition

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

1 Mar-24 compared to Sep-23.

INSTITUTIONAL: STRONGER CLIENT RELATIONSHIPS
12

CORPORATE & INSTITUTIONAL BANKING

•Loan growth of 10%

1

•Supported 33 sustainable finance transactions

2

•Credit quality resilient

TRANSACTION BANKING

•PayTo launched for institutional and business

customers

•WestpacOne – foundational milestone for new

cash management digitalplatform

FINANCIAL MARKETS

•Leading fixed income franchise – Australian and

NZ Bond House of the Year

3

•#1 in $A and $NZ bond league tables

4

•Westpac Live FX – volumes up 12%

5

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

1 Compared to Mar-23. 2 Includes 23 labelled sustainable finance loans and 10 bond issuances. Excludes NZ sustainable finance loans. 3 Australia and New Zealand Bond House of the Year;

Westpac’s best results in the Kanga News Awards, winning 4 of 7 Australian house awards and 5 out of 7 NZ house awards. 4 Bloomberg – excluded self-led deals as 31 Mar-24. 5 Compared to 2H23.

WIB ROTE 14%

“The depth of change of the
organisation, both structurally and

culturally, means Westpac is now

a simpler, stronger bank.”

Promontory Report, 30-Apr-24

2

2021 – 2023

INTEGRATED PLAN

Strengthening risk governance,

improved accountability

and risk culture

2024

TRANSITION PHASE

Demonstrating

sustainability and

effectiveness of changes

2025+

CONTINUOUS UPLIFT

Evolution of risk

management practices

and risk culture

KEY STAGES

13Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

CORE: INTEGRATED PLAN COMPLETE

1

CORE: 354 ACTIVITIES DELIVERED

2021

20222023

MarJunDecSepMarJunDecSepMarJunDecSep

1 APRA Integrated Plan commitmentsdelivered through Customer Outcomes and Risk Excellence (CORE) program. 2 Independent Review of Westpac Banking Corporation’s Integrated Plan to

Remediate Risk Governance Deficiencies, Twelfth Report.

•Strengthening risk

governance, accountability

and risk culture

•Integrated Plan deemed

complete by Promontory

14Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
These objectives are ‘forward-looking statements’ and are subject to assumptions, risks and other important information in the Disclaimer on page 120.

UNITE – TECHNOLOGY SIMPLIFICATION: BUSINESS LED, TECHNOLOGY ENABLED

FOCUS ON PLANNING IN FY24

PROGRAM OBJECTIVES

FY24FY25FY26FY27FY28

CUMULATIVE INITIATIVES COMPLETION TIMELINE

For further details see the Technology Simplification Update held on 27-Mar-24

available under Events and Presentations at westpac.com.au/investorcentre

BETTER

CUSTOMER EXPERIENCE

1

INCREASED

SHAREHOLDER RETURN

3

IMPROVED

EMPLOYEE EXPERIENCE

2

14 initiatives

have commenced

External assurance

and advice

Governance

model established

MICHAEL ROWLAND
CHIEF FINANCIAL OFFICER

1H24 FINANCIAL PERFORMANCE
16

2H231H24Change

Net profit$3,194m$3,342m5%

Excluding Notable Items:

Revenue$10,671m$10,816m1%

Expenses($5,244m)($5,395m)3%

Impairment charges to average loans annualised7 bps9 bps2 bps

Net profit$3,545m$3,506m(1%)

Cost to income ratio49%50%74 bps

CET1 capital ratio12.4%12.5%17 bps

Return on tangible equity11.2%11.0%(16 bps)

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

NOTABLE ITEMS AND BUSINESSES SOLD
17Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

1 For further details of Notable Items refer to page 38.

Notable Items

1

($m after tax)2H231H24

Asset sales and revaluations--

Provisions for remediation, litigation, fines and penalties(176)-

Restructuring costs(140)-

Assets write-downs(87)-

Hedging items52(164)

Total Notable Items(351)(164)

Businesses sold ($m)2H231H24

Revenue--

Expenses28-

Pre-provision profit28-

Impairment charges & tax(8)-

Total businesses sold impact, after tax20-

1H24-2H23 NET PROFIT ($M)
1

18

3,823

3,545

139

6

63 -

3,506

(123)

(104)

(20)

1H232H23Net interest

income

Non-interest

income

ExpensesImpairment

charges

Tax

& NCI

Impact of

businesses

sold

1H24

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

1 Excludes the impact of Notable Items. 2 Non-controlling interests.

2

Pre-provision profit up $22m

1% lower

7% lower

NET LOANS ($BN)
19

749.9

773.3

9.6

2.5

0.4

0.1

0.1

784.8

(1.1)

Mar-23Sep-23MortgagesBusinessInstitutionalNew

Zealand

(in A$)

PersonalAuto

(in run off)

Mar-24

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

Chart may not add due to rounding.

Up 1%

Up 3%

Up $1.5bn

in NZ$

DEPOSIT GROWTH ($BN)
20

627.6

641.0

13.0

0.1

650.9

(0.8)

(1.9)

(0.5)

Mar-23Sep-23ConsumerBusiness

& Wealth

WIBNew Zealand

(in A$)

OtherMar-24

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

Up 2%

Down $1.0bn

in NZ$

Up 2%

NET INTEREST MARGIN (%)
21

1.89

1.83

1.80

0.09

0.11

0.14

(0.02)

(0.05)

(5bps)

1.96

1.94

4bps

0bps

3bps

1.89

(4bps)

(2bps)

(1bps)

1H232H23LoansCustomer

deposits

Wholesale

funding

CapitalLiquid

assets

Treasury

& Markets

Notable

Items

1H24

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

1 Net interest margin excluding Notable Items, Treasury & Markets. 2 Core NIM and Treasury & Markets comparatives have been revised. 3 Exit refers to Core NIM for the month ended.

Core NIM

1

Treasury & MarketsNotable Items

Core NIM 3bps lower

Sep-23 Exit Core NIM 1.80%

2,3

Mar-24 Exit Core NIM 1.80%

3

2

2

NON-INTEREST INCOME
22

NON-INTEREST INCOME BY TYPE ($M)

1

827

818

842

232

225

218

409

341

365

61

75

40

140

1,669

1,459

1,465

1H232H231H24

TRADING INCOME ($M)

1

352

329

368

57

12

(3)

409

341

365

1H232H231H24

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

1 Excludes the impact of Notable Items. 2 Derivative valuation adjustment.

DVA

2

Trading (ex DVA)

Other

FeesWealthTrading

Businesses sold

1H24 EXPENSES ($M)
1

23

4,988

5,244

365

28 5,395

(233)

(9)

1H232H23Ongoing

expenses

Cost reset

benefits

InvestmentsImpact of

businesses sold

1H24

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

1 Excludes the impact of Notable Items.

3% increase, up 2% ex businesses sold

5% increase

Cost Reset benefits including:

•Operating model simplified

•Reduced property footprint

•Average salary and

wages growth

•Higher technology costs

•Software amort

$71m higher

•Offset by lower spend

Risk & regulatoryGrowth & productivity
24

Investment spend lower due to completion of large

programs in 2023

Growth and productivity investment

•Digital enhancements

•Development of the corporate cash

management platform

•Commencement of UNITE

Risk & regulatory

•Expansion of scam protection

•Data environment simplification

INVESTMENT SPEND ($M)

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

INVESTMENT SPEND

1 Includes capitalised software, fixed assets and prepayments.

536

492

332

244

868

736

1H231H24

Investment spend1H232H231H24

Expensed33%50%56%

Capitalised

1

67%50%44%

Amortisation expense ($m)250371442

Avg amortisation period (years)4.53.53.2

Capitalisation of investment mainly reflects spend

on strategic platforms and infrastructure

25
0.20

0.12

0.11

0.12

0.41

0.32

0.39

0.46

0.09

0.23

0.22

0.24

0.62

0.43

0.54

0.54

1.32

1.10

1.26

1.36

Mar-20Mar-23Sep-23Mar-24

AUSTRALIAN MORTGAGE DELINQUENCIES (%)

1.06

1.81

0.77

0.00

1.00

2.00

3.00

4.00

Mar-20Mar-21Mar-22Mar-23Mar-24

AUSTRALIAN UNSECURED DELINQUENCIES (%)

2.86

1.45

0.00

1.50

3.00

4.50

6.00

Mar-20Mar-21Mar-22Mar-23Mar-24

STRESSED EXPOSURES AS A % OF TCE

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

CREDIT QUALITY

ImpairedNon-performing, 90+ days

Non-performing, <90 daysWatchlist & substandard

30+ day delinquencies90+ day delinquencies

90+ ex 6 months serviceability hold-out period

30+ day delinquencies90+ day delinquencies

CAP to credit RWA of 1.38%, up 3bps
Mortgage overlays reduced

CAP higher

•Increased mortgage and consumer finance

delinquencies

•Less favourable outlook for commercial property

prices and interest rates

IAP increase included a large single name in the

wholesale trade sector

26Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

IMPAIRMENT PROVISIONS $1.4BN ABOVE BASE CASE ($M)

Forecasts for

base case ECL

Base caseDownside

20242025

Trough/

peak

3

GDP growth1.6%2.5%(6%)

Unemployment4.5%4.6%11%

Residential property prices6.0%4.0%(27%)

Commercial property prices(8.0%)1.4%(32%)

382

351

461

1,011

1,061

1,231

1,980

2,405

2,478

830

692

705

720

432

260

4,923

4,941

5,135

Mar-23Sep-23Mar-24

Overlays

Stage 3 IAP

Stage 3 CAP

Stage 1 CAP

Stage 2 CAP

CREDIT IMPAIRMENT CHARGE COMPOSITION ($M)
27Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

76

121

213

(214)

(104)

(120)

218

222

211

310

19

58

390

258

362

1H232H231H241H232H231H241H232H231H241H232H231H241H232H231H24

TotalIndividually Assessed Provisions (IAP)Collectively Assessed Provisions (CAP)

New IAP

Write-backs

& recoveries

Write-offs

direct

Other movement

in CAP

$88m from

3 exposures

CAPITAL ABOVE TOP END OF TARGET OPERATING RANGE
28Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

1 Capital deduction and other movements including FX translation impacts. 2 Includes on market share buyback extension of up to $1.0bn and remaining on market share buyback announced

inNov-23.

1

IRRBB: 18bps

Data refinement: 11bps

Credit quality: (8bps)

Lending: (6bps)

Share buyback: $1.7bn, (38bps)

2


Special dividend: $0.5bn, (11bps)

(CET1 Capital ratio %)

12.28

12.38

75bps

17bps

1bps12.55

12.06

(57bps)

(19bps)

(49bps)

Mar-23Sep-23Net profitDividendRWAShare

buyback

OtherMar-24Capital

return

Mar-24

Pro forma

2H24 CONSIDERATIONS
29Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

The information on this page contains ‘forward-looking statements’ and statements of expectation reflecting Westpac’s current views on future events. They are subject to change without notice and certain risks,

uncertainties and assumptions which are, in many instances, beyond its control. They have been based upon management's expectations and beliefs concerning future developments and their potential effect on Westpac.

Should one or more of the risks or uncertainties materialise, or should underlying assumptions prove incorrect, actual results may differ materially from those expressed or implied in such statements. Investors should not

place undue reliance on forward-looking statements and statements of expectation. Except as required by law, Westpac is not responsible for updating, or obliged to update, any matter arising after the date of this

presentation. The information in this page is subject to the information in Westpac’s ASX filings, including in its 2024 Interim Report and elsewhere in this presentation.

1 Exit refers to Core NIM for the month of Mar-24.

CREDIT QUALITY & BALANCE SHEET

•Credit quality sound, expect some

deterioration

•Retain strong balance sheet settings

EXPENSES

•Increased investment in UNITE from 2H24

•Lower software capitalisation rate

•Inflation impacts moderating

•Cost reset to continue

REVENUE

•System credit growth steady

•1H24 Core NIM 1.80%, Exit 1.80%

1

•Mortgage competition continuing, but

moderating

•Deposits mix impact stabilising,

competition risks remain

•Higher earnings on capital and hedged

deposits

PETER KING
CHIEF EXECUTIVE OFFICER

31
AUSTRALIAN ECONOMICS

1

H2 20232024F2025F

GDP

2

1.01.62.5

CPI

2

3.63.02.7

Unemployment rate

3

3.94.54.6

SOFT LANDING WITH ACTIVITY

EXPECTED TO RECOVER

•Real household incomes rising

•Tax relief from mid 2024

•Modest rise in unemployment

expected

CONSUMER SPEND 12 MONTHS TO MAR-24 (%)

4

UNEVEN IMPACTS FROM SLOWDOWN

•Disproportionate affects

depending on:

−Age

−Income

−Wealth

•Targeted budget relief

appropriate

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

AUSTRALIAN ECONOMY: OUTLOOK IMPROVING

This page contains ‘forward-looking statements’ and statements of expectation. Please refer to the disclaimer on page 120.

1 Source: Westpac Economics. 2 H2 2023: Jul-23 to Dec-23 change annualised; 2024F and 2025F: Forecast annual change. 3 End of period. 4 Source: Westpac DataX, Westpac Card Activity.

12month rolling average, percentage change.

31

-8

-4

0

4

20-2455-60LowestHighest

By ageBy deposit quartile

EssentialDiscretionary

1H24
HIGHLIGHTS

DISCIPLINED

PERFORMANCE

ENHANCED

CUSTOMER FOCUS

RETURNING

SURPLUS CAPITAL

STRENGTHENED

RISK MANAGEMENT

COMMENCED

UNITE

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack32

© Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714
INVESTOR

PRESENTATION AND

DISCUSSION PACK

© Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714

FOR THE 6 MONTHS ENDED 31 MARCH 2024

HALF YEAR FINANCIAL RESULTS

CREATING BETTER FUTURES IN 1H24 – SUPPORTING OUR CUSTOMERS,
SHAREHOLDERS, EMPLOYEES, COMMUNITY AND ENVIRONMENT

34Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

OVERVIEW

1 Includes on market share buyback extension of up to $1.0bn and the $1.5bn on market share buyback announced in Nov-23. 2 The Forrester Digital Experience Review: Australian Mobile Banking Apps, Q4 2023. 3 Senior

leadership includes executive team, general managers and their direct reports (excluding administrative or support roles). 4 Full time equivalent at 31 Mar-24. 5 Scholarships awarded by Westpac Scholars Trust, a private

charitable trust. Neither the Trust nor the Trustee are part of Westpac Group. Westpac provides administrative support, skilled volunteering and funding for the operational costs of Westpac Scholars Trust. 6 Estimated from

Mar-24. 7 Refer to the FY23 Sustainability Index and Datasheet for more information on the definitions of these sectors and additional metrics.

SHAREHOLDERSCUSTOMERSOUR PEOPLECOMMUNITYENVIRONMENT

$3,342m

Net Profit, up 5%

on 2H23

13 million

Customers across the

Group

75

Organisational Health

Index, above global

median

$1.7bn

Income tax expense,

including the bank

levy in 1H24

83%

Reduction in scope

1 and 2 emissions from

our 2021 baseline

6

$5.6bn

$3.1bn dividends and

returning $2.5bn capital

via on-market share

buyback

1

#1

Mobile Banking App

2

49%

Women in senior

leadership

3

50-year

Westpac Lifesaver

Rescue Helicopter

Service partnership

12.5%

Common equity tier 1

capital ratio, comfortably

above top of operating

target range

$12bn

in new loans

35,348

Employees

4

$120m

Stopped or recovered in

customer scam losses

in 1H24

100%

Sourcing equivalent of

100% of Australian direct

electricity demand from

renewable energy

7

10.5%

Return on tangible

equity, up 44 bps

$10bn

in new customer

deposits

$2.9bn

Paid to our people

100

New scholarships

awarded in 1H24,

830+ active scholars

5

$2.5bn

Contributed in lending

to 23 labelled sustainable

finance loans

7

Net-Zero

Banking Alliance

emission Agriculture

2030 targets set

7

EARNINGS DRIVERS

3,342
3,194

351

3,525

139

6

633,506

(20)

(123)

(104)

(164)

2H23Notable

Items

Businesses

sold

2H23 ex

Notable

Items and

businesses

sold

Net

interest

income

Non

interest

income

ExpensesImpairment

charges

Tax &

NCI

1H24 ex

Notable

Items

Notable

Items

1H24

1H24 NET PROFIT

EARNINGS

Up 5%

Down 1% ex Notable Items and businesses sold

AIEA up 2% due to loan growth.

Core NIM down 3bps, Treasury

& Markets NIM up 3bps

Higher software amortisation

and technology expenses,

average FTE down 5%

Higher charge due

a small number

of new IAPs

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack36

NET PROFIT 2H23 – 1H24 ($M)

Hedging

items only

Provisions for

remediation,

restructuring costs,

asset write-downs

and hedging items

(178)
4,001

3,712

149

28

703,506

(111)

(64)

(389)

(164)

3,342

1H23Notable

Items

Businesses

sold

1H23 ex

Notable

Items and

businesses

sold

Net

interest

income

Non

interest

income

ExpensesImpairment

charges

Tax &

NCI

1H24 ex

Notable

Items

Notable

Items

1H24

1H24 NET PROFIT

EARNINGS

Down 16%

Down 6% ex Notable Items and businesses sold

AIEA up 3% due to loan growth.

Core NIM down 9bps,

Treasury & Markets NIM up 5bps

Lower trading income, partly

offset by higher fee income

Inflation, wage growth,

technology expenses and higher

software amortisation,

average FTE down 7%

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack37

NET PROFIT 1H23 – 1H24 ($M)

Lower CAP charge

partly offset by a small

number of new IAPs

Hedging

items only

Asset sales and

hedging items

.

.

38
Westpac uses net profit after tax to assess financial performance at both a Group and segment level

Notable Items are shown separately to clarify underlying operating performance and allocated to the following categories:

•Large items that are not reflective of the Group’s ordinary operations which may include:

−Provisions for remediation, litigation, fines and penalties

−The impact of asset sales and revaluations

−The write-down of assets (including goodwill and capitalised software)

−Restructuring costs

•Hedging items

1,2

:

−Unrealised fair value gains and losses on economic hedges that do not qualify for hedge accounting

−Net ineffectiveness on qualifying hedges

Notable Items

($m after tax)1H232H231H24

Asset sales and revaluations256--

Provisions for remediation, litigation, fines

and penalties

-(176)-

Restructuring costs-(140)-

Asset write-downs-(87)-

Hedging items(78)52(164)

Total Notable Items178(351)(164)

HEDGING ITEMS ($M)

(120)

105

243

(544)

(94)

200

185

233

(78)

52

(164)

1H192H191H202H201H212H211H222H221H232H231H24

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

SINGLE MEASURE OF PERFORMANCE – NET PROFIT AFTER TAX

EARNINGS

1 Peers disclose these items as ‘cash earnings adjustments’. 2 Items unwind to zero over time.

COMPOSITION OF GROSS LOANS (% OF TOTAL)
63

12

11

1

8

4

<1

Australian mortgages

Australian business

Institutional

Australian personal

New Zealand mortgages

New Zealand business/other

Other overseas

BUSINESS AND INSTITUTIONAL LENDING ($BN)

207

218

3

0

220

(1)

(1)

Mar-23Sep-23Australian

business

New

Zealand

business

WIBPortfolio

in

run-off

Mar-24

MORTGAGES AND PERSONAL LENDING ($BN)

547

559

10

1569

(0)

Mar-23Sep-23Australian

mortgages

New

Zealand

mortgages

PersonalMar-24

AUSTRALIAN MORTGAGES ($BN)

473

486

30

7

495

(18)

(10)

Mar-23Sep-23New loans

ex

refinance

Net

refinance

Property

sales and

others

PaydownsMar-24

COMPOSITION AND MOVEMENT IN LENDING

REVENUE

1 A$. Increase in local currency was NZ$1.6 billion. 2 A$. Decrease in local currency was NZ$0.2 billion.

$789bn

Up 6%

Up 1%

2

Charts may not add due to rounding

Up 5%

Up 2%

Up 4%

Up 2%

1

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack39

294
308

321

143

141

141

114

116

115

75

74

72

3

2

1

628

641

651

Mar-23Sep-23Mar-24

ConsumerBusiness & WealthWIBNew ZealandOther

COMPOSITION OF CUSTOMER DEPOSITS (% OF TOTAL)

58

24

18

Households

Businesses

Institutional

CUSTOMER DEPOSITS BY TYPE (%)

29%

29%29%

34%

33%

34%

18%

18%

17%

9%

9%9%

11%

11%11%

Mar-23Sep-23Mar-24

Term depositsSavingsTransactionMortgage offsetNIB deposits

CUSTOMER DEPOSITS BY SEGMENT ($BN)CUSTOMER DEPOSIT MOVEMENTS ($BN)

628

641

2

7

3

651

(0)

(3)

Mar-23Sep-23Term

deposits

SavingsTran-

saction

Mortgage

offset

NIB

deposits

Mar-24

COMPOSITION AND MOVEMENT IN DEPOSITS

REVENUE

1 Australian offset deposit balances only. 2 Non-interest bearing (NIB). 3 Comparatives have been restated to reflect a reclassification of some transaction and savings deposits into non-interest

bearing deposits. 4 A$. Decrease in local currency was NZ $1.0 billion.

$651bn

Charts may not add due to rounding.

1

2

4

Up 4%

Up 2%

2

651641628

1

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack40

33

NET INTEREST MARGIN (%)
1.83

1.80

0.11

0.14

(0.05)

1.94

4bps

0bps

3bps

1.89

(4bps)

(2bps)

(1bps)

(5bps)

2H23LoansCustomer

deposits

Wholesale

funding

CapitalLiquid

assets

Treasury

& Markets

Notable

Items

1H24

Core NIMTreasury & MarketsNotable Items

AUSTRALIAN DEPOSIT BALANCES

4

BY

INTEREST RATE BANDS ($BN)

82

111

219

78

73

92

172

162

70

85

150

204

Mar-23Sep-23Mar-24

TRACTOR RATE

NET INTEREST MARGIN

REVENUE

1 Net interest margin excluding Notable Items, Treasury & Markets. 2 Core NIM and Treasury & Markets comparatives have been revised. 3 Exit refers to Core NIM for the month ended.

4 Excludes mortgage offset balances. Prior period numbers have been updated.

Composition of NIM (%)


1H232H231H24

Core NIM

2

1.891.831.80

Treasury & Markets

2

0.090.110.14

Core NIM, Treasury &

Markets

1.981.941.94

Notable Items: Hedging(0.02)0.00(0.05)

NIM1.961.941.89

Capital $55bn: 3yr hedge

Deposits $62bn: 4yr hedge

1

3.79%

2.65%

0%

1%

2%

3%

4%

5%

Mar-20Mar-21Mar-22Mar-23Mar-24

3 year swap rate (spot)

Blended tractor rate

≤25bps

26≤200bps

201≤400bps401bps+

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack41

Sep-23 Exit Core NIM 1.80%

2,3

Mar-24 Exit Core NIM 1.80%

3

2

827
818

842

409

341

365

232

225

218

61

75

40

140

1,669

1,459

1,465

1H232H231H24

FeesTradingWealth managementOtherBusinesses sold

NET FEE INCOME BY SEGMENT ($M)

827

818

14

39

842

(3)

(13)

(13)

1H232H23ConsumerBusiness

& Wealth

WIBNew

Zealand

Other1H24

TRADING AND OTHER ($M)

2

470

416

39

405

(15)

(35)

1H232H23TradingDVAOther1H24

NON-INTEREST INCOME BY TYPE ($M)

NON-INTEREST INCOME

1

REVENUE

1 Excluding Notable Items. 2 Excluding businesses sold.

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

42

1,529

5,704
5,272

5,395

28

365

(9)

(460)

(233)

2H23Notable

Items

Impact of

businesses sold

2H23 ex

Notable Items

Ongoing

expenses

Cost Reset

benefits

Investments1H24

EXPENSES

EXPENSES 2H23 – 1H24 ($M)

EXPENSES

Up 2% ex Notable Items and businesses sold

Cost reset benefits including:

•Lower FTE from simpler operating model

•Reduced property footprint

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack43

Down 5%

Average salary and wages growth

and higher technology costs

Software amort up $71m

offset by lower spend

IMPAIRMENT CHARGES ($M)
76

121

213

(214)

(104)

(120)

218

222

211

310

19

58

390

258

362

1H232H231H241H232H231H241H232H231H241H232H231H241H232H231H24

44

IMPAIRMENT CHARGES AND STRESSED EXPOSURES (BPS)

9

136

-50

50

150

250

350

-20

0

20

40

60

80

100

2009201020112012201320142015201620172018201920202021202220231H24

Impairment charge to average loans annualised (lhs)Stressed exposures to TCE (rhs)

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

1H24 IMPAIRMENT CHARGE OF $362M

IMPAIRMENT CHARGES

New

IAPs

Write-backs

& recoveries

Write-offs

direct

Other movements

in CAP

Individually assessedCollectively assessed

Total

$88m from

3 exposures

CREDIT QUALITY
AND PROVISIONS

5,135
3,751

7,061

Reported

probability-weighted

ECL

100%

base case ECL

100%

downside ECL

Increased

mortgage and

consumer finance

90+ day

delinquencies

Forecasts for

base case ECL

2

Base caseDownside

20242025

Trough /

peak

3

GDP growth1.6%2.5%(6%)

Unemployment4.5%4.6%11%

Residential property prices6.0%4.0%(27%)

Commercial property prices(8.0%)1.4%(32%)

832

452

382

351

461

1,131

947

1,011

1,061

1,231

1,606

1,691

1,980

2,405

2,478

791

845

830

692

705

647

700

720

432

260

5,007

4,635

4,923

4,941

5,135

Sep-21Sep-22Mar-23Sep-23Mar-24

Overlay Stage 1 CAP Stage 2 CAP

Stage 3 CAP Stage 3 IAP

EXPECTED CREDIT LOSS (ECL) ($M)

TOTAL PROVISIONS FOR EXPECTED CREDIT LOSSES

1

($M)

PROVISIONS FOR EXPECTED CREDIT LOSS

CREDIT QUALITY

1 Includes provisions for debt securities. 2 Forecast date is 22 February 2024. 3 These key economic indicators represent trough or peak values that characterise the scenarios considered in setting

downside severity. Residential and commercial forecasts represent cumulative reduction over a two-year period.

Reduction for

risks reflected in

modelled

provisions

Increase driven

by 3 exposures

•Increase due to

less favourable

outlook for

commercial

property prices

and interest

rates

•Partial offset

from 2.5%

decrease in the

downside

scenario

weight

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack46

$1.4bn in provisions

above the base case ECL

KEY RATIOS
Mar-23Sep-23Mar-24

Provisions to gross loans (bps)656365

Impaired asset provisions

to impaired assets (%)

434347

Collectively assessed provisions

to credit RWA (bps)

133135138

PROVISIONING TO TCE (%)

EXPOSURES AS A % OF TCE

PROVISION COVER

CREDIT QUALITY

Chart does not add due to rounding.

0.67

0.72

0.82

13.16

15.75

16.33

86.17

83.53

82.85

Mar-23Sep-23Mar-24

Stage 3Stage 2Stage 1

Stage 3 – reflects

increased 90+ day

mortgage

delinquencies

Stage 1 and Stage 2 –

net shift mostly from

Institutional exposures

in response to less

favourable outlook for

commercial property

prices and interest rates

Mar-23Sep-23Mar-24

Stage 10.090.070.07

Stage 2

Non-stressed1.331.211.09

Stressed10.938.748.84

Stage 3 (non-performing)

Not impaired11.0611.4811.44

Impaired42.8143.4846.60

Total0.400.410.41

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack47

48
TOTAL COMMITTED EXPOSURE (TCE) BY RISK GRADE AT 31 MARCH 2024 ($M)

Standard and Poor’s risk grade

1

AustraliaNZ / PacificOther overseasGroup% of total

AAA to AA-

207,39724,37921,051252,827

20%

A+ to A-

42,4175,76010,62558,802

5%

BBB+ to BBB-

76,92210,6948,84796,463

8%

BB+ to BB

82,29313,89390297,088

8%

BB- to B+

51,9668,752360,721

5%

<B+

7,6272,554410,185

1%

Mortgages

559,71973,332- 633,051

51%

Other consumer products

26,9393,576- 30,515

2%

TCE

1,055,280142,94041,4321,239,652

TCE at 30 September 2023

1,040,292143,75133,5411,217,584

Exposure by region

2

(%)

85%12%3%100%

TOP 10 INSTITUTIONAL EXPOSURES TO CORPORATIONS

AND NBFIS

3

(% OF TCE)

1.2

1.1

1.1

1.2

Sep-21Sep-22Sep-23Mar-24

TOP 10 EXPOSURES TO CORPORATIONS & NBFIS

AT 31 MARCH 2024 ($M)

4

06001,2001,8002,400

BBB+

A

BBB

A-

A

A-

A-

A-

A-

AA-

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

PORTFOLIO COMPOSITION

CREDIT QUALITY

1 Risk grade equivalent. 2 Region is based on booking office. 3 NBFI is non-bank financial institutions. 4 Institutional counterparties; S&P rating or equivalent.

Clearing house

membership

0.19
0.13

0.12

0.11

0.12

0.47

0.32

0.32

0.39

0.46

0.21

0.19

0.23

0.22

0.24

0.49

0.43

0.43

0.54

0.54

1.36

1.07

1.10

1.26

1.36

Sep-21Sep-22Mar-23Sep-23Mar-24

ImpairedNon-performing, 90+ days

Non-performing, <90 daysWatchlist & substandard

MOVEMENT IN STRESS CATEGORIES (BPS)

126

1

7

2

2

136

(2)

Sep-23ImpairedNon-

performing,

90+ days

Non-

performing,

<90 days

Sub-

standard

WatchlistMar-24

NEW AND INCREASED GROSS IMPAIRED ASSETS ($M)

519

897

222

222

174

550

864

614

208

193

284

FY19FY20FY21FY22FY231H24

1H2H1H24

STRESSED EXPOSURES AS A % OF TCE

CREDIT QUALITY METRICS

CREDIT QUALITY

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

49

Includes 1 exposure

greater than $50m

CORPORATE AND BUSINESS STRESSED EXPOSURES BY INDUSTRY SECTOR (%)
0.0

1.0

2.0

3.0

4.0

5.0

6.0

7.0

8.0

PropertyWholesale

&

retail trade

ManufacturingServicesAgriculture,

forestry &

fishing

Property &

business

services

UtilitiesTransport

&

storage

ConstructionAccommodation

cafes &

restaurants

Mining

Mar-23Sep-23Mar-24

EXPOSURE AND CREDIT QUALITY BY SECTOR

Sector

Finance &

Insurance

1

Property

2

Wholesale &

retail tradeManufacturingServices

3

Agriculture,

forestry &

fishing

Property &

business

servicesUtilities

Transport &

storageConstruction

4

Accomm,

cafes &

restaurantsMining

TCE ($bn)

Mar-24195.482.231.125.424.624.324.020.620.513.111.57.6

Sep-23

7

202.180.731.024.726.424.123.018.918.312.910.88.1

Stressed (%)

5,6

Mar-240.12.65.23.13.05.22.80.51.15.73.75.2

Sep-23

7

0.12.63.33.14.14.62.90.11.16.93.75.2

Impaired (%)

6

Mar-240.00.10.70.60.40.30.50.00.10.60.30.1

Sep-23

7

0.00.10.40.40.40.20.50.00.10.60.40.2

CREDIT QUALITY ACROSS SECTORS

CREDIT QUALITY

1 Finance and insurance includes banks, non-banks, insurance companies and other firms providing services to the finance and insurance sectors. Includes assets held for liquidity portfolio. 2 Property includes both

residential and non-residential property investors and developers and excludes real estate agents. 3 Services includes education, health & community services, cultural & recreational and personal & other services.

4 Construction includes building and non-building construction, and industries serving the construction sector. 5 Includes impaired exposures. 6 Percentage of portfolio TCE. 7 Prior periods have been restated.

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack50

Downgrade of

a single name

Downgrades across a small

number of customers

Mar-23
5

Sep-23

5

Mar-24

TCE ($bn)79.880.782.2

% of Group TCE6.546.636.63

Lending ($bn)61.963.465.2

Median risk grade

(S&P equivalent)

BB-BB-BB-

% of portfolio

graded as stressed

3,4

2.362.622.57

% of portfolio

impaired

4

0.080.080.07

COMMERCIAL PROPERTY PORTFOLIO COMPOSITION (TCE) (%)

30

8

48

14

Investors &

developers <$10m

Developers >$10m

Investors >$10m

Diversified property

groups and property

trusts

18

13

7

6

3

12

41

NSW & ACT

VIC

QLD

SA, NT & TAS

WA

NZ & Pacific

Institutional

•Single credit policy, supported by

industry sector concentration limits

•Maintained credit standards, with

close oversight of portfolio

•Managed by specialist relationship

teams, dedicated credit officers and

subject matter experts

•Limited risk appetite for lower grade

office buildings

•Weighted average LVR for the

Australian secured portfolio <50%

•Credit policy maximum LVR at

origination 65%

1

•81% fully secured

2

COMMERCIAL PROPERTY EXPOSURES

(% OF TCE)

6.2

6.4

6.5

6.66.6

Sep-21Sep-22Mar-23Sep-23Mar-24

COMMERCIAL PROPERTY PORTFOLIO

COMPOSITION (TCE) (%)

21

26

17

16

15

5

Office

Retail

Residential

Industrial

Corporate

Other

SECTORS IN FOCUS: COMMERCIAL PROPERTY

CREDIT QUALITY

1 Policy exception can be made under limited circumstances. 2 Fully secured is where the exposure is less than 100% of the bank extended value of the security, which is a discount of the market

value of the security. 3 Includes impaired exposures. 4 Percentage of commercial property portfolio TCE. 5 Prior periods have been restated. 6 Region is based on booking office.

Sub-sector

Borrower type

Region

6

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack51

CONSTRUCTION
Mar-23

3

Sep-23

3

Mar-24

TCE ($bn)12.212.913.1

% of Group TCE1.001.061.05

Lending ($bn)7.57.67.6

% of portfolio

graded as stressed

1,2

6.146.855.75

% of portfolio

impaired

2

0.810.610.62

PORTFOLIO SECURITY COMPOSITION

(TCE) (%)

59

17

24

Fully secured

Partially secured

Unsecured

PORTFOLIO BY SUB-SECTOR (TCE) (%)

21

17

8

5

5

28

16

Building

construction

Installation services

Site prep services

Structure services

Completion services

Other services

Non-building

construction

COMMERCIAL PROPERTY – OFFICE

Mar-23

3

Sep-23

3

Mar-24

TCE ($bn)17.817.717.0

% of Group TCE1.461.451.37

Lending ($bn)15.014.914.9

Median risk grade

(S&P equivalent)

BB-BB-BB-

% of portfolio

graded as stressed

1,2

2.412.352.38

% of portfolio

impaired

2

0.120.100.14

•Office exposure has reduced to 1.4%

of Group TCE in Mar-24 from 2.1% in

Sep-20

•Weighted towards premium, A & B

grade office assets in major CBD

locations

•Specialist property relationship teams

manage all office exposures >TCE

$10m

•Tightened risk appetite settings for

lower grade office assets since start of

COVID-19

S&P EQUIVALENT RISK GRADE

4

28

42

24

2

A+ to A-

BBB+ to BBB-

BB+ to BB

BB- to B+

<B+

SECTORS IN FOCUS: COMMERCIAL PROPERTY – OFFICE

CREDIT QUALITY

1 Includes impaired exposures. 2 Percentage of portfolio TCE. 3 Prior periods have been restated.

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

52

Mar-23
3

Sep-23

3

Mar-24

TCE ($bn)10.310.811.5

% of Group TCE0.840.890.93

Lending ($bn)8.99.29.8

% of portfolio

graded as stressed

1,2

4.733.703.75

% of portfolio

impaired

2

0.600.370.34

53

RETAIL TRADE

Mar-23

3

Sep-23

3

Mar-24

TCE ($bn)12.412.812.0

% of Group TCE1.021.050.97

Lending ($bn)7.88.47.6

% of portfolio

graded as stressed

1,2

3.873.654.71

% of portfolio

impaired

2

0.820.591.22

PORTFOLIO SECURITY COMPOSITION

(TCE) (%)

46

22

32

Fully secured

Partially secured

Unsecured

PORTFOLIO BY SUB-SECTOR

(TCE) (%)

52

21

27

Personal and

household

goods retailing

Motor vehicle

retailing and

services

Food retailing

ACCOMMODATION, CAFES AND

RESTAURANTS

PORTFOLIO SECURITY COMPOSITION

(TCE) (%)

82

14

4

Fully secured

Partially secured

Unsecured

PORTFOLIO BY SUB-SECTOR

(TCE) (%)

38

38

20

4

Accommodation

Pubs, taverns

and bars

Cafes and

restaurants

Clubs

(hospitality)

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

SECTORS IN FOCUS: ACCOMMODATION, CAFES AND RESTAURANTS; RETAIL TRADE

CREDIT QUALITY

1 Includes impaired exposures. 2 Percentage of portfolio TCE. 3 Prior periods have been restated.

AGRICULTURE
Mar-23

3

Sep-23

3

Mar-24

TCE ($bn)24.124.124.3

% of Group TCE1.971.981.96

Lending ($bn)20.420.720.7

% of portfolio graded as stressed

1,2

4.104.625.18

% of portfolio in impaired

2

0.250.180.26

MINING (INCL. OIL AND GAS)

Mar-23

3

Sep-23

3

Mar-24

TCE ($bn)8.98.17.6

% of Group TCE0.730.660.61

Lending ($bn)2.92.72.7

% of portfolio graded as stressed

1,2

2.435.205.18

% of portfolio in impaired

2

0.110.160.12

AGRICULTURE PORTFOLIO BY SUB-SECTOR (TCE) (%)

28

24

21

10

4

3

3

3

1

1

2

Dairy

Beef & sheep

Grain

Horticulture

Services to agriculture

Cotton

Viticulture

Forestry & logging

Fishing & aquaculture

Poultry

Other

MINING PORTFOLIO BY SUB-SECTOR (TCE) (%)

26

28

17

17

1

11

Oil and gas

Metal ore

Iron ore

Mining services

Coal

Other

SECTORS IN FOCUS: AGRICULTURE; MINING

CREDIT QUALITY

1 Includes impaired exposures. 2 Percentage of portfolio TCE. 3 Prior periods have been restated.

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

54

AUSTRALIAN CONSUMER
FINANCE PORTFOLIO

1

AUSTRALIAN CONSUMER FINANCE

90+ DELINQUENCIES (%)

0.73

2.46

3.60

0.0

1.0

2.0

3.0

4.0

5.0

6.0

Sep-21Mar-22Sep-22Mar-23Sep-23Mar-24

Credit cardsPersonal loansAuto finance

AUSTRALIAN CONSUMER

FINANCE PORTFOLIO ($BN)

1

6.5

2.3

2.2

11.0

6.5

2.2

1.6

10.3

6.5

2.2

1.2

9.9

Credit cardsPersonal loansAuto finance

(consumer)

Total consumer

finance

Mar-23Sep-23Mar-24

CREDIT CARD ACCOUNTS PAYING

MINIMUM REPAYMENT (%)

2

4.81

4.65

4.20

4.22

3.97

4.08

0.0

1.0

2.0

3.0

4.0

5.0

6.0

Sep-21Mar-22Sep-22Mar-23Sep-23Mar-24

AUSTRALIAN CONSUMER FINANCE

CREDIT QUALITY

1 Excludes margin lending. 2 Minimum repayment over at least six consecutive months. Minimum repayment defined as <=5% of each months statement cycle balance.

2

In run-off

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack55

Mar-23Sep-23Mar-24

Lending ($bn)

11.010.39.9

As a % of Group loans

1.51.31.3

30+ day delinquencies


(%)

2.982.482.86

90+ day delinquencies


(%)

1.581.321.45

Australian mortgage portfolio
Mar-23

balance

Sep-23

balance

Mar-24

balance

1H24

flow

1

Total portfolio ($bn)

472.7485.6495.251.0

Owner occupied (OO) (%)

66.467.167.867.8

Investment property loans (IPL) (%)

32.231.631.032.1

Portfolio loan/line of credit (LOC) (%)

1.41.31.20.0

Variable rate / Fixed rate (%)

67/3376/2485/1599/1

Interest only (I/O) (%)

13.312.812.315.8

Proprietary channel (%)

51.550.849.738.6

First home buyer

2

(%)

10.810.811.313.7

Mortgage insured (%)

14.213.112.66.5

Mar-23Sep-23Mar-24

1H24

flow

1

Average loan size

3

($’000)

292301309

495

Customers ahead on repayments

including offset account balances


(%)

By accounts

4

797980

By balances

4

737577

OWNER OCCUPIED / INVESTMENT PROPERTY LOANS AS A

% OF THE AUSTRALIAN MORTGAGE PORTFOLIO

49

55

56

57

58

60

64

66

67

68

45

39

40

39

39

37

34

33

33

32

Sep-15Sep-16Sep-17Sep-18Sep-19Sep-20Sep-21Sep-22Sep-23Mar-24

OOIPL

PORTFOLIO BY INTEREST RATE TYPE (% BY BALANCES)

AUSTRALIAN MORTGAGE PORTFOLIO COMPOSITION

MORTGAGE CREDIT QUALITY

1 Flow is new mortgages settled in the 6 months ended 31 March 2024. 2 First Home Buyer % restated due to data reclassification. 3 Includes amortisation. Calculated at account level, where split

loans represent more than one account. 4 Customers ahead on repayments have been restated to reflect changes in determining account limits when calculating prepayment amounts. 5 IPL

includes Line of Credit.

5

72

62

63

76

85

99

28

38

37

24

15

1

Sep-20Sep-21Sep-22Sep-23Mar-241H24 Flow

VariableFixed

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack56

BY PRODUCT AND REPAYMENT TYPE (%)
2

10

22

3

64

1

10

21

2

65

1

10

21

2

65

0

12

21

3

64

LOCIPL-I/OIPL-P&IOO-I/OOO-P&I

Mar-23 (Portfolio)Sep-23 (Portfolio)

Mar-24 (Portfolio)1H24 Flows

DEBT-TO-INCOME >=6X AT ORIGINATION (%)

17.5

21.1

27.3

28.9

22.7

10.6

7.1

6.5

17.6

18.1

20.6

24.4

21.9

11.3

7.7

8.1

Sep-20Mar-21Sep-21Mar-22Sep-22Mar-23Sep-23Dec-23

Major banks ex WestpacWestpac

AUSTRALIAN MORTGAGE PORTFOLIO COMPOSITION

MORTGAGE CREDIT QUALITY

Source: APRA, Westpac.

Charts may not add to 100 due to rounding

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

57

BY INSURANCE PROFILE

1

(%)

13

6

81

Insurance not required

(Low risk profile

including loans <80%

LVR)

Not insured >80% LVR

(Policy for certain

professionals and

Westpac staff)

Insured

2

(>80% LVR)

BY YEAR OF ORIGINATION (% OF TOTAL BOOK)

12

4

4

4

4

4

6

15

18

23

5

Pre-

2015

20162018202020222024

Calendar year

1 In 2H21 Westpac Lender’s Mortgage Insurance Limited was sold to Arch Capital Group. Westpac has entered into a 10-year exclusive supply agreement for Arch to provide lenders mortgage

insurance to the Group. 2 Includes loans where LMI applies to >70% LVR loans, for example, single industry towns.

25
20

36

12

7

0

22

17

42

12

6

1

64

15

12

6

1

0.5

0.6

0

10

20

30

40

50

60

70

80

90

100

0<=6060<=7070<=8080<=9090<=9595<=100>100

1H24 drawdowns LVR at origination

Portfolio LVR at origination

Portfolio dynamic LVR

LOAN-TO-VALUE RATIOS (%)

SERVICEABILITY ASSESSMENT CREATES A BUFFER

FOR BORROWERS

APPLICANT GROSS INCOME BAND

(1H24 DRAWDOWNS, % BY APPROVED LIMITS)

AUSTRALIAN MORTGAGE PORTFOLIO LOAN-TO-VALUE RATIOS (LVRS)

MORTGAGE CREDIT QUALITY

1 Dynamic LVR is the loan-to-value ratio taking into account the current loan balance, changes in security value, offset account balances and other loan adjustments. Property valuation source

CoreLogic. 2 Weighted average LVR calculation considers size of outstanding balances. 3 Average LVR of new loans is on rolling 6 months.

Charts may not add to 100 due to rounding

N/A

1

3

5

7

9

20

44

12

1

2

5

6

14

53

18

<75k75k to

100k

100k to

125k

125k to

150k

150k to

200k

200k to

500k

>500k

Owner OccupiedInvestment Property

•Loans are assessed at the higher of:

−The customer rate, including any life-of -loan discounts,

plus the serviceability buffer of 3.0%; or

−The minimum assessment rate, called the “floor rate”,

currently 5.05%

•A serviceability buffer of 1.0% may be applied on an exceptions basis for

certain customers seeking to refinance their loan, subject to eligibility

criteria including LVR, bureau score and repayment amounts

•Interest only (I/O) loans: Assessed based on the residual principal and

interest (P&I) term using the applicable P&I rate, plus a 3.0% buffer

•New fixed rate loans: Assessed on the variable rate to which the loan

will revert after the fixed period, plus a buffer

Australian mortgage portfolio LVRs

Mar-23

balance

Sep-23

balance

Mar-24

balance

Weighted

averages

2

LVR at origination (%)

727271

Dynamic LVR

1

(%)

515049

LVR of new loans

3

(%)

686770

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack58

1
25

20

19

13

21

2

21

19

20

15

23

BehindOn time< 1mth< 6mths>2yrs

Mar-23Mar-24

CUSTOMERS AHEAD ON REPAYMENTS

1

(% BY ACCOUNTS) OFFSET ACCOUNT BALANCES

2

($BN)

CUSTOMERS AHEAD ON REPAYMENTS

1

(% BY BALANCES)

BUFFER TO BALANCE RATIO

3

(%)

AUSTRALIAN MORTGAGE PORTFOLIO REPAYMENT BUFFERS

MORTGAGE CREDIT QUALITY

1 Customer loans ahead on payments exclude equity/line of credit products as there are no scheduled principal payments. Includes mortgage offset accounts. ‘Behind’ is more than 30 days past due.

‘On time’ includes up to 30 days past due. Customers ahead on repayments have been restated to reflect changes in determining account limits when calculating prepayment amounts. 2 Includes

RAMS from Sep-20 onwards. 3 Excludes Line of Credit. The Buffer to Balance ratio has been restated to reflect changes in determining account limits when calculating prepayment amounts.

8

13

12

6

7

5

18

16

Mar-23Mar-24

41

45

Investment property loans

– (generally maintain

higher balances for tax

purposes)

Accounts opened in the

last 12 months

Structural restrictions on

repayments e.g. fixed rate

Residual – <1 month

repayment buffer

Charts may not add due to rounding

>6mths

to <2yrs

Loans ‘on time’

and <1mth ahead

18.5

19.0

19.419.419.4

Sep-20Sep-21Sep-22Sep-23Mar-24

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack59

33

14

18

16

18

1

>2yrs

>6mths <2yrs

<6 mths

< 1 mth

On time

Behind

Buffer =

Current Limit - Outstanding Balance

+ Offset Balance

39

41

46

51

53

57

60

Sep-18Sep-19Sep-20Sep-21Sep-22Sep-23Mar-24

•Approx. $146bn of fixed-rate loans have
expired or refinanced onto higher rates

since 1 October 2021

•$76bn in fixed-rate loans remain

outstanding

−Average fixed period for the remaining

fixed-rate portfolio 2.9 years

•$31bn fixed rate loans expiring in 2H24,

with an average fixed rate of 3.9%

1

•Most remaining fixed rate borrowers

are well placed to manage higher

repayments

−51% also have a variable rate loan

0.7

1.1

0.3

0.5

1.8

1.9

1.0

1.1

1.5

1.8

0.9

1.1

Sep-23Mar-24Sep-23Mar-24

FixedVariableTotal

60

FIXED RATE MORTGAGE EXPIRY SCHEDULE ($BN PER MONTH)

PORTFOLIO BY INCOME BAND (%)

PORTFOLIO BY DYNAMIC LVR

3

(%)

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

AUSTRALIAN MORTGAGE PORTFOLIO FIXED-RATE LOANS

MORTGAGE CREDIT QUALITY

1 On a balance weighted basis. 2 Scheduled expiry for 6 months to Mar-24 was $39bn. Actual expiry $37bn. 3 Dynamic LVR is the loan-to-value ratio taking into account the current loan balance,

changes in security value, offset account balances and other loan adjustments. Property valuation source CoreLogic.

PORTFOLIO ARREARS (%)

30+ Delinquency 90+ Delinquency

Charts may not add due to rounding

17

24

19

40

13

20

19

49

13

20

19

48

<$100k>$100k -

$150k

>$150k -

$200k

>$200k

FixedVariableTotal

0.0

1.0

2.0

3.0

4.0

5.0

0.0

2.0

4.0

6.0

8.0

10.0

12.0

Mar-22Sep-22Mar-23Sep-23Mar-24Sep-24Mar-25Sep-25

Fixed rate balances ($bn, lhs)Average fixed period (years, rhs)

64

29

5

1

0.4

64

27

6

2

0.7

64

28

6

2

0.6

0-60>60-80>80-90>90-100>100

FixedVariableTotal

Expired

2

Yet to expire

>Sep-25

192019513731211310

Fixed rate expiry for the 6mths to ($bn)

61
CREDIT POLICY AT MARCH 2024

Income

•Verified via payslips, tax returns or salary credits, with other supporting documentation such as PAYG payment summaries or

ATO Income Statements (minimum standards apply)

•Shading of at least 20% applies to less certain income sources i.e. overtime, bonuses

Credit Score

& Credit Bureau

•Bespoke application scorecards segmented by new and existing customers

•Credit and score override rates tracked and capped

•Credit bureau checks required

Expenses

•Assessed as the higher of a borrower’s HEM

1

comparable expenses or HEM plus any expenses that are not comparable to HEM

(e.g. private school fees, life insurance)

•HEM is applied by income bands, post settlement postcode location, marital status and dependants

•17 expense categories used, aligned with Melbourne Institute guidelines and LIXI standards

Serviceability assessment

For serviceability assessment, loans are assessed at the higher of:

The customer rate, including any life-of-loan discounts, plus the serviceability buffer of 3.0%, or

The minimum assessment rate, called the “floor rate”, currently 5.05%

•A serviceability buffer of 1.0% may be applied on an exceptions basis for certain customers seeking to refinance their loan, subject

to eligibility criteria

•For I/O loans, serviceability is assessed on a P&I basis over the residual term

•New fixed rate loans assessed on the variable rate to which the loan will revert after fixed period, plus a buffer

•All existing customer commitments are verified

•Review Westpac Group accounts and Comprehensive Credit Reporting (CCR) to identify customer commitments

•Limits apply to higher debt-to-income lending; >7x referred for manual credit assessment where LVR >80%

•Credit card repayments assessed at 3.8% of limit or balance whichever is higher

Genuine savings deposit

requirements

•Minimum 5% proof of genuine savings for higher LVR loans (typically LVR >90%). Any Home Owner Grants are not considered

genuine savings

Security

•LVR restrictions apply depending on location, property value and nature of security

•Restrictions on high-density apartments based in postcode defined areas, generally capital city CBD’s and properties in towns

heavily reliant on a single industry, e.g. mining, tourism

LMI


Mortgage insurance for higher risk loans, such as LVRs >80%. Special package policy waivers apply for certain professionals and

Westpac Group staff

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

AUSTRALIAN MORTGAGE PORTFOLIO UNDERWRITING

MORTGAGE CREDIT QUALITY

1 HEM is the Household Expenditure Measure, produced by the Melbourne Institute.

Australian mortgage portfolioMar-23Sep-23Mar-24
90+ day delinquencies (bps):

Total portfolio

1

inc. impaired mortgages7386106

Owner occupied loans6984106

Investment property loans758599

Principal & interest loans7489109

Interest only loans475468

30+ day delinquencies

total portfolio


(bps)

139154181

Mar-23Sep-23Mar-24

Customers in hardship

2


including 6mth serviceability period

(by balances, bps)

5071105

Consumer properties in possession

(number)

227210190

Impaired mortgages

(by balances, bps)

667

Mortgage losses net of insurance


($m, for 6 months ending)

11

2120

Annual mortgage loss rate

3

(bps)

0.5

0.70.8

30+ DAY AND 90+ DAY DELINQUENCIES (%)

1.06

0.77

1.81

0.0

1.0

2.0

3.0

4.0

Mar-19Mar-20Mar-21Mar-22Mar-23Mar-24

90+ day delinquencies

90+ dpd excl. 6 months serviceability hold-out period

30+ day delinquencies

90+ DAY DELINQUENCIES BY VINTAGE (%)

0.0

1.0

2.0

3.0

4.0

06121824303642485460

FY2018FY2019FY2020FY2021

FY2022FY2023FY2024

AUSTRALIAN MORTGAGE PORTFOLIO PERFORMANCE

MORTGAGE CREDIT QUALITY

1 Total portfolio includes Line of Credit loans. 2 Financial hardship assistance is available to customers experiencing temporary financial difficulty, including changes in income due to illness, a

relationship breakdown or natural disasters. Hardship assistance often takes the form of a reduction or deferral of repayments for a short period. 3 Mortgage loss rates for March balances are

annualised, based on losses for the 6 months. Mortgage loss rates for September are actual losses for the 12 months ending.

COVID-19

deferrals

Months on book

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack62

41
29

15

8

7

NSW/ACT

VIC/TAS

QLD

WA

SA/NT

63

HARDSHIP

1

BALANCES BY SUPPORT SOLUTION

(% OF PORTFOLIO)

34

55

10

1

Reduced repayments (temporarily)

No repayments (temporarily)

Capping of arrears

(arrears capitalised into the principal

owed, repayments are recalculated)

Other

(may include standalone term extension

or other tailored solution)

HARDSHIP

1

BALANCES (% OF PORTFOLIO)

1.05

0.00

0.50

1.00

1.50

2.00

2.50

Mar-20Mar-21Mar-22Mar-23Mar-24

Non-COVID-19 supportCOVID-19 support.

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

AUSTRALIAN MORTGAGE PORTFOLIO PERFORMANCE

MORTGAGE CREDIT QUALITY

1 Financial hardship assistance is available to customers experiencing temporary financial difficulty, including changes in income due to illness, a relationship breakdown or natural disasters.

Hardship assistance often takes the form of a reduction or deferral of repayments for a short period. 2 Improvements in data quality have reduced solutions recorded as “other” over 1H24.

PORTFOLIO BY STATE (%)

90+ DAY DELINQUENCIES BY STATE (%)

0.0

1.0

2.0

3.0

4.0

Mar-19Mar-20Mar-21Mar-22Mar-23Mar-24

ALLNSW/ACTVIC/TAS

QLDWASA/NT

2

64
INTEREST ONLY (I/O) LENDING BY DYNAMIC LVR

1

AND

INCOME BAND (% OF TOTAL I/O LENDING)

4

1

22

10

3

35

18

6

61

29

10

<=60%60%<=80%>80%

Dynamic LVR bands (%)

<$100k

$100k – $250k

>$250k

INVESTMENT PROPERTY PORTFOLIO BY NUMBER

OF PROPERTIES PER CUSTOMER (%)

69

22

5

1

2

3

4

5

6+

SCHEDULED I/O TERM EXPIRY

2

(% OF TOTAL I/O LOANS)

17

16

15

16

19

16

0.3

0<1 Yr1<2 Yrs2<3 Yrs3<4 Yrs4<5 Yrs5<10 Yrs10 Yrs+

Investment property lending (IPL) portfolio

Mar-23Sep-23Mar-24

Investment property loans ($bn)

151152153

Weighted

averages

LVR of IPL loans at origination (%)

717070

LVR of new IPL loans in the period


(%)

696870

Dynamic


LVR

1

of IPL loans (%)

515049

Average loan size

3

($’000)

330337343

Customers ahead on repayments

including offset accounts

4

(%)

646567

90+ day delinquencies (bps)

758599

Annualised loss rate (net of insurance claims) (bps)

0.81.51.7

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

AUSTRALIAN MORTGAGE PORTFOLIO INTEREST ONLY

AND INVESTMENT PROPERTY LENDING

MORTGAGE CREDIT QUALITY

1 Dynamic LVR is the loan-to-value ratio taking into account the current loan balance, changes in security value, offset account balances and other loan adjustments. Property valuation source CoreLogic. 2 Based on

outstanding balance. Excludes line of credit loans, I/O loans without date (including bridging loans and loans with construction purpose) and I/O loans that should have switched to P&I but for the previously announced

mortgage processing error. 3 Includes amortisation. Calculated at account level where split loans represent more than one account. 4 Customer loans ahead on payments exclude equity/line of credit products as there are

no scheduled principal payments. Customers ahead on repayments have been restated to reflect changes in determining account limits when calculating prepayment amounts.

Chart does not add due to rounding

1

I/O portfolio $60bn (12% of portfolio)

at 31 March 2024

1

2

Applicant gross income bands

65
MORTGAGE PORTFOLIO LVR

4

(% OF PORTFOLIO)

51.8%

20.5%

19.7%

5.5%

2.5%

0<=6060<=7070<=8080<=9090+

BUSINESS STRESSED EXPOSURES TO

BUSINESS TCE (%)

5

Mortgage portfolioSep-23Mar-24

Total portfolio (NZ$bn)

1

65.867.4

Owner occupied (%)

74.174.4

Investment property

loans (IPL) (%)

25.925.6

Broker introduced (%)

51.953.0

Proprietary channel (%)

48.147.0

Fixed/ variable split (%)

91/990/10

Interest only (I/O) (%)

16.516.0

Origination LVR

80–90% (%)

9.09.2

Origination LVR

>90% (%)

2.93.1

Mortgage 90+ day

delinquencies (%)

0.330.47

Mortgage 30+ day

delinquencies (%)

0.710.92

Unsecured consumer

portfolio (NZ$bn)

2

1.21.2

MORTGAGE 90+ DAY

DELINQUENCIES

3

(%)

0.47

0.0

0.2

0.4

0.6

0.8

1.0

Mar-16Mar-18Mar-20Mar-22Mar-24

UNSECURED CONSUMER 90+ DAY

DELINQUENCIES

3

(%)

0.96

0.0

1.0

2.0

3.0

Mar-16Mar-18Mar-20Mar-22Mar-24

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

NEW ZEALAND MORTGAGE AND CONSUMER PORTFOLIOS

NEW ZEALAND CREDIT QUALITY

1 Mortgage portfolio indicates gross loans. 2 Unsecured consumer portfolio indicates outstanding balance. 3 In May-19 we made changes to the reporting of customers in hardship to align to the

method used by APRA. 4 LVR based on current loan property value at latest credit event. 5 Chart may not add due to rounding.

92% of mortgage portfolio has

an LVR less than 80%

0.1 0.1

0.2

0.3 0.3

0.3

1.9

2.1

2.1

2.2

2.5

2.5

Mar-23Sep-23Mar-24

Watchlist & substandard

Non-performing, not impaired

Impaired

NON-CREDIT
RISK MANAGEMENT

MEASURES OF PROGRESSTARGET STATES
CORE PROGRAM DRIVING STRONGER RISK GOVERNANCE, ACCOUNTABILITY AND RISK CULTURE

CORE

1 Employee survey. This survey is conducted annually, with next results to be reported in September 2024. 2 Number of open issues. 3 Internal rating out of 5. 4 % Gold Milestones across the Group

portfolio (excl NZ).

We are a well-run

business where risk is

actively managed

A simplified

organisational construct

with clear accountabilities

Three lines of defence

is understood and

embedded

Our people understand

risks and proactively

manage them

We’re known for

execution excellence

and getting it done

1

2

3

4

5

67%

82%

Sep-20Mar-24

Issues raised by first

line risk management

233

111

Sep-20Mar-24

High-rated issues

2

2.64

4.51

Sep-20Mar-24

Improved data quality

management

3

89%

94%

Sep-20Sep-23

“Clear in how expected

to manage risks”

1

69%

77%

Sep-20Sep-23

“People constructively

challenge...”

1

10.8%

8.0%

Sep-20Mar-24

Key controls requiring

improvement

63%

71%

Sep-20Sep-23

“Jobs...are designed to

have clear objectives

and accountabilities...”

1

“...organisational

structure

helps create clear

accountability”

1

Transformation project

milestones

4

delivered

on time

95%

79%

Sep-20Mar-24

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack67

SYSTEM SECURITY
DATA

68Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

CYBER RISK

CYBER SECURITY – A LAYERED DEFENCE

1

1 No system can be 100% effective, systems are susceptible to human error and significant third-party risks. Cyber threats are continually evolving. Information should be read in conjunction with

the Annual Report FY23 pages 27 and 47.

EMPLOYEES

Controls underpin who we hire; how we grant access;

and how we monitor system use

SUPPLIERS

Security reviews, limited access to systems and data,

and continual performance monitoring

SYSTEM SECURITY

Integrated approach to security of our systems, e.g.

design reviews, patching and secure development

CUSTOMERS

Dedicated controls to help protect customers from

fraud, including multi-factor authentication

CORE SECURITY

Core security capabilities across all systems, e.g.

malware prevention, firewalls, email security

MONITORING, INTELLIGENCE AND NETWORKS

24/7 monitoring of attacks and control weaknesses.

Threat detection supported by cyber threat

intelligence and information sharing partnerships

MONITORING, CYBER INTELLIGENCE & PEER NETWORKS

69
SCAM AND DIGITAL FRAUD DETECTION (%)

2

DYNAMIC CVC USERS

3

1H24 SNAPSHOT

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

PROTECTING CUSTOMERS FROM FRAUD AND SCAMS

1

FRAUD & SCAMS

1 Westpac’s systems and processes may not always be 100% effective and are subject to risks and other factors including those described in the section titles ‘Risk factors’ in the FY23 Annual

Report. 2 Detection rate indicates the percentage of cases Westpac triggers alerts for. 3 Monthly average.

0%

2%

4%

6%

8%

10%

12%

14%

0

5

10

15

20

25

30

Mar-20Sep-20Mar-21Sep-21Mar-22Sep-22Mar-23Sep-23Mar-24

Average daily users (LHS)

Usage rate of eligible transaction (RHS)

55

71

66

74

62

75

ScamFraud

FY22FY231H24

SaferPay launched helping protect

customers from scams

Launched Scam-Safe Accord

with other Australian banks

Customer scam losses 32%

lower compared to 1H23

Top scams driving customer losses: investment,

business email, remote access, romance

and buying and selling scams

>50% lower fraud vs

cards with static CVC

LAUNCHED SAFERPAY TO HELP PROTECT CUSTOMERS FROM SCAMS
70Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

FRAUD & SCAMS

Potential scam

identified using AI

Transaction checked

with customer

Suspicious

transaction blocked

FRAUD & SCAMS
BROAD SUITE OF SECURITY PROTECTION MEASURES

Westpac Verify alerts customers to

potential scams through risk

indicators when adding new

payees in digital banking

Dynamic CVC generates a new

CVC every 24 hours

>50% lower fraud vs cards with

static CVC

Cryptocurrency blocks for

payments to certain high-risk

currency exchanges

Real-time blocking of questionable

online merchants

Saved $68m for 810,000 customer

scam incidences in 1H24

Biometric onboarding reduces

identity theft, fraud and

promotes digital usage

Saved $11m in averted fraud

losses in 1H24

Advanced customer behavioural

tools combatting remote

access scams

Saved customers $11m in averted

scam losses 1H24

SaferPay launched, prompting

customers to provide more

information for high scam

risk transactions

Call-stop measures added 94,000

Westpac numbers to the ‘Do Not

Originate’ list preventing

scammers from impersonating

our phone numbers

Launched Scam-Safe Accord with

other Australian banks

Enhancing protection for customers

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack71

Jan-23Feb-23Mar-23Apr-23May-23Jun-23Jul-23Aug-23Sep-23Oct-23Nov-23Dec-23Jan-24Feb-24Mar-24
Number of casesNet customer loss

PREVENTION MEASURES DRIVING DOWN CUSTOMER LOSSES

INVESTED OVER $100M IN DETECTION AND PREVENTION MEASURES SINCE FY21, SAVING CUSTOMERS OVER $520M IN

FRAUD AND SCAM LOSSES

Introduction of cryptocurrency block triggered spike

following discovery and disruption of many ongoing scams

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack72

FRAUD & SCAMS

Introduction of

Westpac Verify

Introduction of

cryptocurrency blocks

‘Callstop’ initiative launched and

expanded in partnership with telcos

CAPITAL, FUNDING
AND LIQUIDITY

12.38
75

17

112.55

12.06

(57)

(19)

(49)

Sep-23Net profit2H23

dividend

RWAShare

buyback

OtherMar-24Capital

return

Mar-24

Pro forma

74

Key capital ratios (%)

Mar-

23

Sep-

23

Mar-

24

Level 2 CET1

capital ratio

12.312.412.5

Additional Tier 1

capital ratio

2.22.22.5

Tier 1 capital ratio14.514.615.0

Tier 2 capital ratio5.35.96.4

Total regulatory

capital ratio

19.820.521.4

Risk weighted assets

(RWA)


($bn)

453451444

Leverage ratio 5.55.55.5

Level 1 CET1 capital ratio12.512.612.8

Internationally comparable ratios

3

Leverage ratio

(internationally

comparable)

5.96.06.0

CET1 capital ratio

(internationally

comparable)

18.118.718.6

LEVEL 2 CET1 CAPITAL RATIO MOVEMENTS (%, BPS)

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

CET1 CAPITAL RATIO 12.55%

CAPITAL, FUNDING AND LIQUIDITY

1 Capital deductions and other items including FX translation impacts. 2 Includes on market share buyback extension of up to $1.0bn and remaining on market share buyback announced in

Nov-23. 3 Internationally comparable methodology references the Australian Banking Association (ABA) study on the comparability of APRA’s new capital framework and finalised reform released

on 10 March 2023.

1

2

Share buyback: $1.7bn, (38bps)

Special dividend: $0.5bn, (11bps)

IRRBB: 18bps

Data refinement: 11bps

Credit quality: (8bps)

Lending: (6bps)

RISK WEIGHTED ASSETS
1

(RWA) ($BN)

452.9

451.4

3.0

2.2

0.0444.4

(0.3)

(4.0)

(0.8)

(0.3)

(6.5)

(0.2)

Mar-23Sep-23Credit

quality

LendingCounter-

party credit

and MTM

risk

Data

refinement

FX

translation

Market

risk

IRRBBOperational

risk

OtherMar-24

IRRBB RWA

1

($BN)

(4)

21

13

16

8

14

17

17

20

21

2

5

5

5

5

11

43

35

40

34

0.52

4.05

3.41

4.26

3.79

-4.00

-3.00

-2.00

-1.00

0.00

1.00

2.00

3.00

4.00

-10

0

10

20

30

40

50

60

Sep-21Sep-22Mar-23Sep-23Mar-24

Embedded loss/(gain)Repricing and yield curve riskOptionality and basis risk3y Swap rate (in %)

RISK WEIGHTED ASSETS

CAPITAL, FUNDING AND LIQUIDITY

1 Chart may not add due to rounding. 2 Mark to market (MTM).

2

Down $7.1 bn or 1.6%

Credit RWA flat

1

See below

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack75

REGULATORY CAPITAL CHANGES
ImplementationChangeDetails

Expected impact

on the Group’s

capital ratios

2024Additional Tier 1 Capital

•In September 2023, APRA released a discussion paper to explore options

for, and seek feedback from stakeholders on improving the effectiveness of

Additional Tier 1 capital in Australia. APRA is expected to consult further in

the first half of calendar year 2024

2025

1 Jan 2026

APS117 – IRRBB

APS116 – Market Risk

•Currently standardising aspects of the calculation of IRRBB capital to

reduce volatility over time and variation between ADIs

•APRA is yet to commence consultation on Fundamental Review of the

Trading Book

1 Jan 2024 and

1 Jan 2026

Loss Absorbing

Capacity (LAC)

•Total capital ratio requirement:

−Current 16.75%

−1 January 2026 18.25%

Current and

finalised by

1 Jul 2028

RBNZ Capital Review

•D-SIBs

1

total capital requirements increasing to 18% by 1 July 2028. Includes

Tier 1 capital requirement of 16% of which 13.5% must be CET1 capital

CAPITAL, FUNDING AND LIQUIDITY

1 Domestically systemically important bank (D-SIB).

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack76

INTERNATIONALLY COMPARABLE CAPITAL RATIO RECONCILIATION
1

APRA’s capital requirements are more conservative than those of the Basel Committee on Banking Supervision (BCBS), leading

to lower reported capital ratios by Australian banks. The following details the adjustments and how Westpac’s APRA CET1 capital

ratio aligns to an internationally comparable ratio:

CAPITAL, FUNDING AND LIQUIDITY

1 Internationally comparable methodology references the ABA study on the comparability of APRA’s new capital framework and finalised reform released on 10 March 2023. 2 Internal ratings-

based approach (IRB).

Westpac’s CET1 capital ratio (APRA basis)

12.5

Equity investments

Balances below prescribed threshold are risk weighted, compared to a 100% CET1 deduction under APRA’s

requirements

0.0

Deferred tax assets

Balances below prescribed threshold are risk weighted, compared to a 100% CET1 deduction under APRA’s

requirements

0.6

Capitalised expenses

APRA requires these items to be deducted from CET1. The BCBS only requires exposures classified as intangible

assets under relevant accounting standards to be deducted from CET1

0.7

Interest rate risk in the

banking book (IRRBB)

APRA requires capital to be held for IRRBB. The BCBS does not have a Pillar 1 capital requirement for IRRBB

1.4

RWA scaling factorAPRA applies a scaling factor to all Advanced IRB

2

credit RWAs. The BCBS does not apply this scalar

0.9

Property financeAPRA applies an additional scaling factor to property finance RWA. The BCBS does not apply this scalar

0.3

Residential mortgages

APRA applies scaling factors to mortgage RWAs for higher risk segments such as interest only and investor

mortgages and applies a standardised risk weight to certain mortgages. The BCBS does not apply this treatment

1.9

Non-retail Loss Given

Default (LGD)

Non-retail LGD’s under the Foundation IRB (F-IRB) and Advanced IRB approaches differ from the BCBS

(0.3)

New Zealand

APRA requires New Zealand RWAs to be largely calculated in accordance with the RBNZ rules. The RBNZ rules

are more conservative than BCBS

0.6

Internationally comparable CET1 capital ratio

18.6

Internationally comparable Tier 1 capital ratio

21.8

Internationally comparable total regulatory capital ratio

30.4

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack77

China Merchants Bank
Norinchukin Bank

ICBC

China Construction Bank

BBVA

Bank of China

Rabobank

Agricultural Bank of China

Intesa Sanpaolo

Lloyds

ANZ

Westpac

, 5.95%

HSBC

Unicredit

Nordea

UBS

CBA

Danske Bank

Mitsubishi UFJ

Barclays

ING Group

NatWest

Sumitomo Mitsui

BPCE

Commerzbank

BNP Paribas

Standard Chartered

Santander

Deutsche Bank

Mizuho FG

Royal Bank of Canada

Toronto Dominion Bank

Scotiabank

Societe Generale

CIBC

Bank of Montreal

Credit Agricole SA

0%

2%

4%

6%

8%

ANZ

Danske Bank

Nordea

CBA

Westpac

, 18.55%

Norinchukin Bank

NAB

Rabobank

Unicredit

BPCE

HSBC

Morgan Stanley

ING Group

Lloyds

JPMorgan Chase

UBS

Goldman Sachs

Commerzbank

Royal Bank of Canada

Intesa Sanpaolo

Standard Chartered

Sumitomo Mitsui

Barclays

Deutsche Bank

BNP Paribas

Toronto Dominion Bank

Citigroup

NatWest

China Merchants Bank

ICBC

Societe Generale

BBVA

CIBC

China Construction Bank

Scotiabank

Bank of Montreal

Wells Fargo

SantanderCredit Agricole SA

Mizuho FG

Bank of America

Bank of China

Mitsubishi UFJ

Agricultural Bank of China

0%

5%

10%

15%

20%

COMMON EQUITY TIER 1 RATIO

1

(%)

78

LEVERAGE RATIO (%)

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

WELL PLACED ON INTERNATIONALLY COMPARABLE

CAPITAL, FUNDING AND LIQUIDITY

1 Comparison group comprises listed commercial banks with assets in excess of A$700bn and which have disclosed fully implemented Basel III ratios or provided enough to estimate. Based on company reports/presentations.

Ratios are at 31 December 2023, except for China Construction Bank and ANZ which are at 30 September 2023, Bank of Montreal, Toronto Dominion Bank, Royal Bank of Canada, CIBC and Scotiabank which are at 31 January 2024,

and National Australia Bank and Westpac which are at 31 March 2024. Where accrued expected dividends have been deducted and disclosed, these have been added back for comparability. US banks are excluded from leverage

ratio analysis due to business model differences, for example from loans sold to US Government sponsored enterprises. NAB has not disclosed an internationally comparable leverage ratio since September 2017 and has therefore

been excluded.

77
23

Callable

Bullet

2.2

6.2

5.2

2.9

2.7

1.4

2.3

3.3

3.1

1.8

1.9

14.6

0.5

0.6

0.6

0.6

FY20FY21FY22FY231H242H24FY25FY26FY27FY28FY29>FY29

Westpac New Zealand Limited (WNZL)

Westpac Banking Corporation (WBC)

79

LOSS-ABSORBING CAPACITY (LAC)TIER 2 PROFILE

1,2,3

(NOTIONAL AMOUNT, A$BN)

Tier 2 and LAC requirements (%)

62

22

2

6

4

2

2

USD

AUD Domestic

AUD EMTN

EUR

NZD

JPY

SGD

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

LOSS-ABSORBING CAPACITY AND TIER 2 CAPITAL

CAPITAL, FUNDING AND LIQUIDITY

1 Includes Westpac New Zealand Limited (WNZL). WNZL Tier 2 does not count for APRA Tier 2 or LAC requirements. 2 Represents A$ equivalent notional amount using spot FX translation at date

of issue for issuance and spot FX translation at 28-Mar-24 for redemptions/maturities. Securities in callable format profiled to first call date. Securities in bullet format profiled to maturity date.

3 Any early redemption would be subject to prior written approval from APRA, which may or may not be provided.

TIER 2 CAPITAL (%)

By format

1,2,3

(notional amount)By currency

1,2

(notional amount)

WBC

WNZL

IssuanceFirst optional redemption date

3

/Maturities

•Westpac is well progressed to meet APRA’s

final LAC requirement of an additional 4.5%

of RWA by 1 January 2026

•To date this has been met through Tier 2

capital, which is now 6.42%

•The Group expects to run a buffer in Tier 2

capital above the final LAC requirement

6.4

2.02.0

3.0

4.5

5.0

6.5

Westpac

March 2024

January 2024

Requirements

January 2026

Requirements

Tier 2LAC

1

•Focus on stable funding sources
•Customer deposits provide 66% of total funding, or 71% excluding equity

•Additional 22% from stable sources of long-term wholesale and equity

65

66

66

7

8

7

0.4

0.4

0.7

10

10

10

5

4

4

6

6

6

7

66

Mar-23Sep-23Mar-24

80

NET STABLE FUNDING RATIO (%)

115

114

0.0

1.9

0.2

(0.5)

(1.3)

(1.4)

Sep-23CapitalRetail/

SME

Deposits

Wholesale

funding

Liquids

and

other

LoansTFF run-

off and

impact of

APS 112

Mar-24

CUSTOMER DEPOSITS AND NET LOANS ($BN)

628

641

651

750

773

785

83.7

82.9

82.9

Mar-23Sep-23Mar-24

FUNDING BY RESIDUAL MATURITY (%)

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

FUNDING COMPOSITION

CAPITAL, FUNDING AND LIQUIDITY

1 Includes long term wholesale funding with a residual maturity less than or equal to 1 year. 2 Equity excludes FX translation, available-for-sale securities and cash flow hedging reserves.

3 Other includes derivatives and other assets.

Charts may not add to 100 due to rounding

Wholesale offshore >1yr

Wholesale onshore <1yr

1

Wholesale onshore >1yr

Wholesale offshore <1yr

1

Securitisation

Equity

2

Customer deposits

Customer depositsNet loansCustomer deposits to net loans ratio (%)

Customer deposits

71% of total funding

excluding equity

3

•$19.8 billion in new term issuance in 1H24
−Well diversified across currencies, programs and tenors, benefiting from

constructive credit markets

−Strong AUD liquidity conditions continued in 1H24

−SEC registration remains a key advantage in US$ market access

•Well managed Group maturity profile

−Term Funding Facility drawdowns managed to support a smooth LCR profile

−Limited remaining Term Funding Facility drawdowns, expected to be refinanced

within normal funding capacity

81

TERM DEBT ISSUANCE AND MATURITY PROFILE

1

($BN)

18

12

8

31

34

31

35

43

35

20

21

33

33

27

27

13

26

FY18FY19FY20FY21FY22FY231H242H24FY25FY26FY27FY28FY29>FY29

Funding for Lending Programme (NZ)

Term Funding Facility (Aus)

Tier 2 capital

Senior/Securitisation

AT1 capital

Covered bonds

TERM FUNDING FACILITY (TFF)

MATURITIES ($BN)

2

3

3

4

27

65

Apr-24May-24Jun-24

WestpacTotal eligible banks

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

LONG TERM WHOLESALE FUNDING PROFILE

CAPITAL, FUNDING AND LIQUIDITY

1 Based on residual maturity and FX spot currency translation. Includes all debt issuance with contractual maturity greater than 13 months excluding US Commercial Paper and Yankee

Certificates of Deposit. Contractual maturity date for Additional Tier 1 capital instruments and callable Tier 2 capital instruments is the first scheduled conversion date or call date for the purposes

of this disclosure. Any early redemption would be subject to prior written approval from APRA, which may or may not be provided. Maturities exclude securitisation amortisation.

IssuanceMaturities

Source: Westpac, RBA

By program (%)
By currency (%)

82

LONG TERM WHOLESALE FUNDING BACK BOOK

1,2

(%)

53

23

17

7

Senior bonds

Covered bonds

Tier 2 capital

AT1 capital

0204060

30

41

21

2

3

3

0204060

AUD

USD

EUR

GBP

NZD

Other

INDICATIVE WHOLESALE FUNDING

COSTS (SPREAD ABOVE 3MTH BBSW)

1H24 TERM DEBT ISSUANCE

1

(%)

63

2

13

14

9

Senior bonds

Covered

bonds

RMBS

Tier 2 capital

Additional

Tier 1 capital

56

42

2

1

AUD

USD

EUR

Other

17

17

38

28

2 years

3 years

5 years

>5 years

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

LONG TERM WHOLESALE FUNDING DIVERSIFICATION

CAPITAL, FUNDING AND LIQUIDITY

1 Charts may not add due to rounding. Data excludes Term Funding Facility and Funding for Lending Program. 2 Back book data excludes Securitisation.

By program (%)

By currency (%)By tenor (%)

50

54

72

82

91

36

54

78

91

103

0

50

100

150

1 year2 year3 year4 year5 year

AUD 31-Mar-24AUD 30-Sep-23

USD 31-Mar-24USD 30-Sep-23

83
LCR ($BN)

95

182

14

29

137

182

Net cash outflowsLiquid assets

MOVEMENT IN LCR (%)

134

132

(0.7)0.4

(0.7)

(1.5)

1.3

Sep-23

Qtr

HQLARBNZ

eligible

securities

Customer

deposits

Wholesale

funding

Other

flows

Mar-24

Qtr

HIGH QUALITY LIQUID ASSETS (HQLA) (%)

46

11

33

11

Cash and balances with central banks

Balances with foreign central banks

Australian government and semi-

government bonds

Other HQLA

LCR DEPOSIT MIX (%)

33

35

15

17

Stable retail and SME deposits

Less stable retail and SME deposits

Operational deposits

Non-operational deposits

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

LIQUIDITY COVERAGE RATIO (LCR)

CAPITAL, FUNDING AND LIQUIDITY

1 Other flows include credit and liquidity facilities, collateral outflows, inflows from customers and TFF maturities. 2 Other HQLA includes securities issued by foreign sovereigns and repo-eligible

qualifying assets in foreign jurisdictions, including RBNZ eligible securities.

Liquid assets

HQLA

1

Chart does not add to 100 due to rounding

Net cash outflows (NCOs)

Other flows

1

Wholesale funding

Customer deposits

2

$497bn$182bn

March 2024 quarterly average 132%

Chart does not add due to rounding

Chart does not add due to rounding

CUSTOMER
FRANCHISE

85
MFI SHARE

1,2

CUSTOMER SATISFACTION (CSAT)

2

NET PROMOTER SCORE (NPS)

2

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

CUSTOMER FRANCHISE

CUSTOMER FRANCHISE

1 Main Financial Institution for Consumer customers. 2 For further details on metric provider see page 118. 3 Customer numbers have been restated. Customers related to businesses sold, held for

sale or in run-off at Mar-24 have been excluded from all periods. 4 Other includes WIB, Westpac Pacific and Platforms customers. 5 New Zealand Consumer. Refer to page 118.

Business

Consumer

Charts may not add due to rounding

11.6%

35.5%

11.9%

16.6%

Peer 1Peer 2Peer 3Westpac

Group

WestpacPeers

CUSTOMER NUMBERS

3

(#M)

New Zealand

5

10.3

10.4

10.5

1.5

1.5

1.5

0.9

0.8

0.8

12.6

12.7

12.8

Mar-23Sep-23Mar-24

Australian bankingNew ZealandOther

99

15

3434

35

32

23

34

27

22

25

17

14

19

Mar-23Sep-23Mar-24

WestpacPeers

60

61

59

69

72

74

71

67

74

71

66

70

65

6666

Mar-23Sep-23Mar-24

WestpacPeers

-5

0

5

10

15

Mar-23Jun-23Sep-23Dec-23Mar-24

WBCSt.George Brands

-15

-10

-5

0

5

10

Mar-23Jun-23Sep-23Dec-23Mar-24

WBCSt.George Brands

7.0

7.2

7.4

7.6

7.8

Mar-23Jun-23Sep-23Dec-23Mar-24

WBCSt.George Brands

7.2

7.4

7.6

7.8

8.0

Mar-23Jun-23Sep-23Dec-23Mar-24

WBCSt.George Brands

4

PeersPeers

PeersPeers

#1 LEADING MOBILE BANKING APP
1

SEAMLESS USER EXPERIENCE

•Intuitive navigation with new

Payment and Insights Hub

•Effortless self-service and

secure chat

•Helpful messaging supporting error

avoidance and recovery

SAFE AND SECURE

•Proactive fraud and scam

prevention including SaferPay

TM

•Embedded security and safety

education prompts

•Fraud alerts via push notifications

CUSTOMER FRANCHISE

1 The Forrester Digital Experience Review: Australian Mobile Banking Apps, Q4 2023. 2 Westpac Rewards – Best Overall Loyalty Financial Services in the Asia Pacific Loyalty Awards for 23/24.

COMPREHENSIVE FUNCTIONALITY

•Best overall loyalty program

2

with

integrated reward and offers

•Best in class Money Movement

1

•Business to Personal profile

switching

INSIGHTFUL MONEY MANAGEMENT

•Predictive analysis and new

features such as Tax Organiser,

Savings Finder and Bills Calendar

•Spend analysis and cashflow

•Personalised categorisation with

custom sub-categories and tagging

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack86

87Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack
CUSTOMER FRANCHISE

EVOLVING OUR DIGITAL BANKING EXPERIENCE – 1H24 INITIATIVES

1 In the 90 days to March-24. 2 Real-time receivables for commercial and institutional clients.

>1m customers

used money

management

features

1

MONEY

MANAGEMENT

Tax Organiser &

Insights Hub

Real time digital

alternative to

Direct Debit

2

PAYMENTS &

TRANSACTIONS

PayTo for Billers

Rewarded >$19.9m

in cashbacks

LOYALTY & REWARDS

ShopBack Lounge

for St.George, BankSA

and Bank of Melbourne

Alerting customers

about potential

scam related

activity

FRAUD & SCAMS

Westpac SaferPay

TM

Digitally request an

investigation for

Mistaken Internet

Payments

SERVICING &

ONBOARDING

Empowering customers

to digitally self-serve

0.32
0.37

0.44

0.47

0.51

45

43

43

44

50

1H222H221H232H231H24

Sales (#m)Sales (%)

4.74

4.91

5.21

5.43

5.55

1H222H221H232H231H24

5050

79

95

96

1H222H221H232H231H24

5.31

5.48

5.64

5.80

5.92

Mar-22Sep-22Mar-23Sep-23Mar-24

334

356

372

395

412

1H222H221H232H231H24

213

273

320

350

387

1H222H221H232H231H24

88

DIGITAL SALES

1,3

AVERAGE APP SESSIONS PER DAY

1


(#M)

MORTGAGES PROCESSED ON DIGITAL

ORIGINATION PLATFORM (%)

DIGITALLY ACTIVE CUSTOMERS

1

(#M)DIGITAL TRANSACTIONS

1,2

(#M)MOBILE WALLET PAYMENTS

1

(#M)

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

CUSTOMERS CONTINUE TO MIGRATE TO DIGITAL

CUSTOMER FRANCHISE

1 Refer to page 118 for definition. 2 Digital transactions include all payment transactions (transfer funds, Pay Anyone and BPAY) within Westpac Live and Compass, excluding Corporate Online and

Business Banking online. 3 Consumer only.

Up 21%

Up 11%

Up 4%

Up 11%

Up 5%

Up 2%

Up 17 ppts

Up 1 ppts

Up 2%

Up 7%

Up 16%

Up 9%

SUSTAINABILITY

SUSTAINABILITY
SUSTAINABILITY STRATEGY

1,2

1 This presentation contains ‘forward-looking statements’ and statements of expectation reflecting Westpac’s current views on future events. They are subject to change without notice and certain risks,

uncertainties and assumptions which are, in many instances, beyond its control. Please refer to the disclaimer at the back of this presentation. Further details on our commitments, targets and other

supporting information is contained in our 2023 Annual Report, Climate Report and Sustainability Index and Datasheet. 2 See our website for more information on our sustainability strategy:

www.westpac.com.au/about-westpac/sustainability/our-strategy/

THEMES

OBJECTIVES

FOUNDATIONS

PILLAR

OUR PURPOSE

Refer to next

page for goals

and metrics

Support in

good times

and bad

Simpler,

safer bank

Action on climate

and nature

Creating better futures together

Customer EasyExpert

Enhance

financial

inclusion

and equality

Strengthen

data security

and protection

Become

a net-zero,

climate

resilient bank

Become

a nature

positive bank

Equitable and

inclusive society

Advocate

Respect

and advance

human rights

Enable

diversity

and inclusion

Robust environment and

social risk management

Reliable data

and reporting

Integration and

organisational capability build

563124

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack90

Inclusive access to banking
•New/improved product features/ services

supporting vulnerable customers

1

•90-day digitally active customers

2

•Customers withaccessto digital banking

3

Reduce inequality for women/families and

encourage savings for the young

•Customers under 30 with asavings goal

​4

•Customers who earnt Spend &Save

interest at least once inthe year

5

Improve access to mortgages for those

that may be excluded

•Residential mortgage balance of

customers using housing inclusion

solution

6

Reduce impact of scams

•Westpac’s scam detection rate

7

•Total scam prevented loss tocustomer

8

Maintain data security aimed to prevent

information exposure

•Data breaches reported to the Australian

privacy regulator

9

Reduce emissions consistent with our

NZBA commitment

•Reduction of scope 1 and 2 direct

operational emissions

14

•Reduction of scope 3 upstream emissions

15

•NZBA sector target tracking​

16

Provide sustainable finance

•Sustainable lending and bond facilitation

classified as Green orTransition

17

31

BECOME A NATURE

POSITIVE BANK

ENABLE DIVERSITY

AND INCLUSION

ENHANCE FINANCIAL

INCLUSION AND EQUALITY

STRENGTHEN DATA

SECURITY AND PROTECTION

BECOME A NET-ZERO,

CLIMATE RESILIENT BANK

SUSTAINABILITY GOALS AND METRICS

SUSTAINABILITY

RESPECT AND

ADVANCE HUMAN RIGHTS

See our website for full details on our sustainability strategy – westpac.com.au

More on our response to digital banking, scams, data security, climate change and workforce inclusion in this pack

2

6

4

5

Goals and metrics to be developed

Indigenous financial inclusion

•Indigenous call centre uniquecustomers

​10

•Spend with Indigenous-owned

businesses

11

Advocate in Australia for safeguarding​

children

•New product features/solutionswith

safeguarding

12

•Businesses engaged on childsafeguarding

through the Australian Business Coalition

for Safeguarding Children

13

Continue to enhance inclusion in

ourworkplace

•Organisational Health Index​

18

•Women in Senior Leadership

19

Support job creation and invest in a new

generation of leaders

•Diverse supplier spend

20

•Jobs created by Westpac Foundation

supported partners

21, ​22

•Scholarships awarded byWestpac Scholars

Trust

23,24

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack91

Note: See footnotes on page 112.

1H24 CLIMATE ACTION PLAN PROGRESS
92

•Scope 1 and 2 emissions

1

83% lower

(annualised) compared to 2021

baseline.This exceeds our

reduction targets (64% by Jun-25

and 76% by Jun-30)

2

•Sourced equivalent of 100% of our

direct electricity demand from

renewables in Australia

•On track to achieve the equivalent

of 100% renewables globally by

Jun-25, with ~95% of the

renewables expected to be sourced

from the markets where the

electricity is used

•Installed electric vehicle charging

stations powered by renewables

3


at our Barangaroo (NSW) office

•Set 12 NZBA targets in 8 of 9 NZBA

sectors. Currently preparing an

Aluminium target

•Continued engaging corporate and

institutional customers on ESG

topics, with a focus on net-zero

(see next page for details)

•Supported our bankers on ESG with

specific ESG knowledge experts

and targeted training

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

SUSTAINABILITY

Note: See footnotes on page 112.

•Participated with the Australian

Banking Association (ABA) and

Business Council Australia on

review and input to the new

Australian Accounting Standards

Board climate reporting standards

•Reviewed the Australian

Government’s Climate Active

Program through the ABA

•Contributed to the Australian

Government’s consultation paper

on an Australian sustainable

finance strategy

•Contributed to the Australian

Sustainable Finance Institute’s

Taxonomy Advisory Group for

priority sectors

4

NET-ZERO AND

CLIMATE RESILIENCE IN

OUR OPERATIONS

SUPPORTING CUSTOMERS’

TRANSITION TO NET-ZERO AND TO

BUILD THEIR CLIMATE RESILIENCE

COLLABORATE FOR IMPACT ON

INITIATIVES TOWARDS NET-ZERO

AND CLIMATE RESILIENCE

93
Westpac sector

Implied emissions 2030

reduction target to 2021

baseline* (%)

Type of target

Upstream oil and gas23Absolute

Thermal coal mining100Absolute

Power generation62Intensity

Cement production14Intensity

Commercial real estate (offices)59Intensity

Residential real estate (Australia)56Intensity

Steel production

Given the small number of customers, our intensity

target (% reduction) is not disclosed.

Aviation (passenger aircraft operators)60Intensity

Australia Dairy10Intensity

Australia Beef and Sheep9Intensity

NZ Dairy10Intensity

NZ Beef and sheep9Intensity

•SettingAluminium target (final sector

under our NZBA commitment)

•Enhancing processes for assessing

transactions in scope of our

NZBA targets

•Improving the capture, storage, and

analysis of the data to monitor and

manage our NZBA targets

•Continuing engagement with

customers, and working with

industry groups, on definitions

and implementation of our no

deforestation commitment

NZBA TARGETS1H24FOCUS AREAS

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

NZBA TARGET AND FOCUS AREA SNAPSHOT

SUSTAINABILITY

*Baselines for Commercial Property and Residential Real Estate are 2022.

The customers and industries captured in our NZBA emission reduction targets account for up to 48%

(FY22) of the Group’s estimated scope 1 and 2 financed emissions.

TRANSITION PLAN ASSESSMENTS

•Updated our customer transition plan

assessment framework to substantially

align with the UK Transition Plan

Taskforce framework

•5 areas of assessment – foundation,

implementation strategy, engagement

strategy, metrics and targets, and

governance

•41 customers assessed against the

framework (at Mar-24). Aim to

complete >100 assessments by Sept-24

Details of our 12 (2030) emission reduction targets in 8 NZBA sectors are in

our 2023 Climate Report.

In mobilising the capital to support customers’ climate transition and build resilience, defining what is “sustainable”
is critical.

Our new Sustainable Finance Frameworkdetails how we consider sustainable finance transactions and classify them as green,

transition, social or sustainability. Under the Framework we have established 2030 targets of:

•$55bn in lending

1

•$40bn in bond facilitation

2


We are currently assessing our prior lending and bond facilitation transactions and will report progress from FY24.

Reporting under the Framework replaces previous disclosure on climate change solutions exposure.

SUSTAINABLE FINANCE HIGHLIGHTS:

•$2.5bn in lending to 23 labelled sustainable finance

transactions

3

in Westpac Institutional Bank in 1H24

4

•Supported 426 unique New Zealand customers with

labelled sustainable loans

3

with TCE of NZ$5.2bn at

Mar-24 (NZ$2.4bn in the agriculture sector)

5

•Distributed 10 bonds

3

into capital markets with a value of

$7.5bn across Westpac

•Arranged 5 renewable power generation loans in Australia

•Identified and mapped the changes needed to classify

transactions under our sustainable finance targets

94Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

SUSTAINABILITY AND CLIMATE-RELATED OPPORTUNITIES

SUSTAINABILITY

Note: See footnotes on page 113.

OTHER HIGHLIGHTS:

•Continued to provide our standard business loans to retrofit

commercial buildings to improve energy efficiency and

sustainability ratings

•Provided 330 loans for EV/Hybrid vehicles to Australian

customers totalling $14.8m

•Supported female-led small businesses with 316 scale-up

and 42 start-up loans, totalling $107.62m since Mar-23

CARBON TRADING

•Carbon trading desks in

Australia & New Zealand

•Continue to engage

with customers

GREEN TAILORED DEPOSITS

•Balances doubled over

last 6 months to $1.7bn

•Increased demand for

green investments

SUSTAINABILITY
COMPREHENSIVE SUSTAINABILITY REPORTING

2021 Annual

Report

Annual Report 2023:

Details financial and non-

financial performance

Sustainable Finance Framework:

Outlines how we assess, monitor,

measure and report on sustainable

lending and bond facilitation

Modern Slavery Statement FY23:

Describes modern slavery risks and actions

in our operations and supply chain

Natural Capital Position

Statement: Outlines our approach to

nature-related risks and opportunities

Human Rights Position Statement and

Action Plan: Outlines our approach and

commitments to human rights

2023 Sustainability

Index and Datasheet: Details

key sustainability performance

metrics in one place

Child Safeguarding Supplement:

Provides additional information on our

approach to child safeguarding

Climate Report 2023, incl. Climate

Change Position Statement and

Action Plan: Details our approach

and strategies for addressing climate

-related risks and opportunities

Reports available at

westpac.com.au/sustainability

Westpac New Zealand Climate

Report 2023: Outlines our approach

to climate in New Zealand

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack95

OUR PEOPLE – STRENGTHENING INCLUSION, DIVERSITY AND WELLBEING
96

5% average pay equity difference

by organisational level

3

28.5% median gender pay

Focus on closing gender pay gap

by improving female representation in

Technology, Institutional and Business Bank

Targeted initiatives and programs:

•Women in Tech Empower UP – Return To

Work opportunities and Take the Leap

internal mobility program

•Dedicated mentoring including Mentor

Walks, Illuminate (sponsored by General

Managers) and new partnership to

advance women with disabilities

•New Menopause Taskforce

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

PEOPLE

1 40% women, 40% men and 20% of any gender. Westpac Board includes CEO. Executive team excludes CEO. 2 Senior leadership includes executive team, general managers and their direct

reports (excluding administrative or support roles). 3 5% for 8 of 9 levels below Group Executive (6% at level 3); measured on base salary by organisational job level. 4 At FY23. Our Voice+ survey

includes McKinsey's Organisational Health Index – benchmarking Westpac’s organisational health relative to global standards.

STRENGTHENING GENDER

DIVERSITY

MEASURING

ORGANISATIONAL HEALTH

Chief Mental Health Officer since 2018 to

oversee Groupmental health strategy

Mental Health Workplace Factors

Reviewprogram assessing and addressing

psychosocial risks at division level in FY24

10 Employee Advocacy Groups supporting

diversity and inclusion

INITIATIVES

Leadership development – inclusive training

for allpeople leaders, LGBTQ+ Executive

Fellowship participation

Cultural diversity – launched shadowing

program, Leading Culturally Diverse Teams

training for 60 leaders, new partnership with

Asian Leadership project and John Yu

Fellowship participation

Upstander initiative expanded – to speak up

and act against racism and discrimination

GROWING INDIGENOUS

REPRESENTATION

New initiatives to increase representation –

Echo Elevate and Coaching forleaders

Mobtech – non-traditional pathway for

careers in tech

MEASURING

ORGANISATIONAL HEALTH

Organisational Health Index score

4

75 at FY23

•Top of second Global quartile

•3 points above Global Banking median

FEMALES %MAR-24TARGETPROGRESS

Westpac Board4440:40:20

1


Executive Team5540:40:20

1


General Managers4240 +/-2%


Senior Leadership4950 +/-2%

2


Westpac workforce5450


of Australian

workforce identify

as Aboriginal

and/or Torres

Strait Islander

(Target .90% by FY24

and 1.5% by Sep-25)

1H24 TargetFY23 Target

0.96%

1.00%

FY231H24

SEGMENT RESULTS

1,591
1,111

1481,259

4

681,082

(95)

(23)

(131)

1H232H23Add back

Notable Items

2H23 ex-

Notable Items

Net interest

income

Non-interest

income

Operating

expenses

Impairment

charges

Tax and NCI1H24

Down 14% ex Notable Items

98

NET PROFIT ($M)

Key financial metrics ex Notable Items

1H232H231H24

Change

on 2H23

Pre-provision profit ($m)

2,4391,8101,696(6%)

Average interest-earning assets ($bn)

4324384462%

Net interest margin (%)

2.001.761.69(7bps)

Expense to income (%)

46.856.057.9183bps

Customer deposit to loan ratio (%)

61.262.663.9137bps

Mortgage 90+ day delinquencies (%)

0.730.861.0620bps

CONSUMER

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

CONSUMER 1H24 PERFORMANCE

CONSUMER

1 Australian consumer and business customers who have had an authenticated session (including Quickzone) on Westpac Group digital banking platforms in the prior 90 days. 2 See appendix

page 118. 3 Includes all points of presence including Advisory, Community Banking Centres and Kiosks. Co-located branches are considered two points of presence.

Down 3%

AIEA up 2%, NIM down 7bps

from competition

Higher wages, salaries and

software amortisation,

partly offset by Cost Reset

Higher CAP from lending

portfolio credit metrics

deterioration

Key operating metrics

1H232H231H24

Change

on 2H23

Active digital banking customers

1

(#m)5.645.805.922%

Main financial institution

2

(%)16.616.116.650bps

NPS (rank)

2

#3#3#3Flat

Branches

3

(#)666644637(7)

Co-location branches (#)46829917

Westpac-owned ATMs (#)965879846(33)

1,073
953

1071,060

43

77

1,143

(6)

(1)

(30)

1H232H23Add back

Notable Items

2H23 ex-

Notable Items

Net interest

income

Non-interest

income

Operating

expenses

Impairment

charges

Tax and NCI1H24

99

NET PROFIT ($M)

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

BUSINESS AND WEALTH 1H24 PERFORMANCE

BUSINESS AND WEALTH

1 Refer page 118 for definitions. 2 Includes EFTPOS Core Products (EFTPOS Air, EFTPOS Flex, EFTPOS Now and EFTPOS Connect). 3 Excluding Adviser Portfolios.

AIEA up 1%,

NIM increased 4bps

Up 20%

Up 8% ex Notable Items

Lower CAP largely

due to revised

economic forecasts

Key financial metrics ex Notable Items

1H232H231H24

Change

on 2H23

Pre-provision profit ($m)

1,6041,6871,7232%

Average interest-earning assets ($bn)

96.596.898.01%

Net interest margin (%)

5.035.305.344bps

Expense to income (%)

43.743.543.0(50bps)

Customer deposit to loan ratio (%)

152.4147.1145.1(198bps)

Stressed exposures to TCE (%)

5.245.465.526bps

Key operating metrics

1H232H231H24

Change

on 2H23

Digital sales

1

(%)2435361ppt

Business lending time to decision (days)12.19.57.71.8

Net loans ex. Auto ($bn)88.391.594.03%

Deposits ($bn)142.8140.5140.6Flat

New Merchants points of presence

(‘000)

2

7.512.212.85%

Panorama net flows ex pension

outflows

3

($m)

1,1691,8502,06612%

100
ACTIVE ADVISERS ON BT PANORAMA (#)

6,059

6,142

6,028

5,945

6,012

Mar-22Sep-22Mar-23Sep-23Mar-24

MANAGED ACCOUNTS FUA ON

BT PANORAMA ($M)

10,856

11,272

13,675

15,492

18,683

Mar-22Sep-22Mar-23Sep-23Mar-24

PANORAMA PLATFORM

•Managed accounts up 21%

in the half

•Panorama net flows excluding

pension outflows

1

of $2.1bn

in the half

•Market and other movements

contributed $10.3bn to FUA

in the half

•Platform enhancements include

expansion of bulk reporting,

streamlining pension refresh

processes, expanding managed

fund rebates, and expanding the

investment menu

•Awarded Best Client Portal for the

sixth consecutive year

2

•Highest Quality Platform rating –

Chant West 2023

3

•Winner of Service Excellence in a

Medium Contact Centre

4


FUA ON BT PANORAMA ($M)

105,012

95,891

102,068

102,872

113,328

Mar-22Sep-22Mar-23Sep-23Mar-24

NET FLOWS EXCLUDING PENSION

OUTFLOWS

5

ON BT PANORAMA ($M)

2,940

2,071

1,169

1,850

2,066

Mar-22Sep-22Mar-23Sep-23Mar-24

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

BT PANORAMA

BUSINESS AND WEALTH

1 Represents total outflows from pension accounts; including pension outflows BT Panorama net flows were $0.2bn for the 6 months to Mar-24. 2 Investment Trends Competitive Analysis &

Benchmarking Report 2018, 2019, 2020, 2021, 2022 and 2023 (released Feb-24). 3 Chant West Benchmarking (released Sep-23). 4 CSIA Australian Service Excellence Awards, Winner of Service

Excellence in a Medium Contact Centre (Nov-23). See https://www.bt.com.au/about-bt/bt-financial-group/overview/awards.html for more awards. 5 Excluding Adviser Portfolios.

Up 37%

Up 21%

Flat

Up 1%

Up 77%

Up 12%

Up 11%

Up 10%

709
641

10651

71

3

689

(19)

(10)

(7)

1H232H23Add back

Notable Items

2H23 ex-

Notable Items

Net interest

income

Non-interest

income

Operating

expenses

Impairment

charges

Tax and NCI1H24

101

NET PROFIT ($M)

Key financial metrics ex Notable Items

1H232H231H24

Change

on 2H23

Pre-provision profit ($m)9921,0031,0585%

Average interest-earning assets ($bn)98.0105.3117.912%

Net interest margin (%)1.861.931.85(8bps)

Expense to income ratio (%)38.440.439.7(62bps)

Net loans ($bn)84.792.693.00%

Customer deposit to loan ratio (%)134.0125.4124.0(137bps)

Stressed exposures to TCE (%)0.280.580.635bps

Key operating metrics

1H232H231H24

Change

on 2H23

Lending and deposit revenue


($m)


1,1321,2071,2725%

Sales and risk management income ($m)4344524551%

Sustainable finance transactions (#)¹1932333%

Revenue per average FTE ($’000)5976126374%

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

INSTITUTIONAL 1H24 PERFORMANCE

WESTPAC INSTITUTIONAL BANK

1 1H24 includes 23 labelled sustainable finance loans and 10 bond issuances. Excludes NZ sustainable finance loans.

Up 6% ex Notable Items

AIEA up 12%, partly offset by

an 8bps reduction in NIM

Higher software amortisation costs and

a 1% increase in front line resourcing

Up 7%

27
428

535

7542

482

477

(9)

(3)

(33)

(42)

(5)

1H232H23Add back

Notable

Items

2H23 ex-

Notable

Items

Net interest

income

Non-interest

income

Operating

expenses

Impairment

charges

Tax and NCI1H24 ex-

Notable

Items

Notable

Items

1H24

102

NET PROFIT ($M)

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

NEW ZEALAND 1H24 PERFORMANCE

1

NEW ZEALAND

1 In NZ$ unless otherwise noted. 2 Digital active customers have been restated due to a change in definition.

Down 11%

AIEA up 1%,

NIM down 3bps

Increased technology and

onshoring costs, software

amortisation and

inflationary impacts

Higher IAPs and larger overlay

reversals in 2H23

Down 11% ex Notable Items

Key financial metrics ex Notable Items

1H232H231H24

Change

on 2H23

Pre-provision profit (NZ$m)

750739694(6%)

Average interest-earning assets ($bn)1191191201%

Net interest margin (%)

2.112.122.09(3bps)

Expense to income (%)45.447.350.0279bps

Customer deposit to loan ratio (%)

81.380.478.2(219bps)

Stressed exposures to TCE (%)

1.331.491.556bps

Mortgage 90+ day delinquencies (%)

0.290.330.4714bps

Key operating metrics

Mar-

23

Sep-

23

Mar-

24

Change

Sep-23

Customers (#m)1.501.511.51-

Digital active customers (#m)

2

0.840.850.861%

Branches (#) 114112112-

ATMs (#) 427413407(6)

98.2
99.3

1.7

100.8

(0.2)

Mar-23Sep-23ConsumerBusinessMar-24

79.879.8

0.9

78.8

(1.9)

Mar-23Sep-23ConsumerBusinessMar-24

32

36

39

38

21

20

20

20

24

23

21

21

78

8080

79

Sep-22Mar-23Sep-23Mar-24

Term depositsSavingsTransaction

103

NET LOANS (NZ$BN)CUSTOMER DEPOSITS (NZ$BN)

LOANS (NZ$BN) % OF TOTAL

1

64

65

66

67

1

1

1

1

32

32

33

33

Sep-22Mar-23Sep-23Mar-24

MortgagePersonalBusiness

CUSTOMER DEPOSITS (NZ$BN) % OF TOTAL

1


Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

NEW ZEALAND BALANCE SHEET

NEW ZEALAND

1 Chart may not add due to rounding.

97

98

99

Up 2%Down 1%

101

67%

1%

32%

BusinessHousehold

Institutional

58%

26%

16%

ECONOMICS

105
KEY ECONOMIC INDICATORS

20232024Calendar Years

Q2Q3Q4Q1EQ2FQ3FQ4F202220232024F2025F

WorldGDP

1

-------3.53.33.33.1

AustraliaGDP

2

2.12.11.51.31.11.31.62.41.51.62.5

Unemployment – end period3.63.73.93.94.24.44.53.53.94.54.6

CPI headline – year end6.05.44.13.63.12.83.07.84.13.02.7

Interest rates – cash rate4.104.104.354.354.354.354.103.104.354.103.10

New ZealandGDP

2

1.5-0.6-0.30.30.00.50.82.2-0.30.82.4

Unemployment – end period3.63.94.04.34.64.95.13.44.05.15.2

Consumer prices6.05.64.74.03.62.82.77.24.72.72.3

Interest rates – official cash rate5.505.505.505.505.505.505.504.255.505.504.50

KEY ECONOMIC INDICATORS

202220232024F2025F

AustraliaCredit growth

Total – year end7.84.84.55.8

Housing – year end6.44.24.65.4

Business – year end11.96.64.87.2

New ZealandCredit growth

Total – year end4.62.23.45.2

Housing – year end4.43.04.56.6

Business – year end5.40.71.62.8

PRIVATE SECTOR CREDIT GROWTH (% ANN)

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

AUSTRALIAN AND NEW ZEALAND ECONOMIC FORECASTS – (%) AT 2 MAY 2024

ECONOMICS

Sources: RBA, Statistics NZ, Westpac Economics

1 Year average growth rates. 2 Through the year growth rates.

Sources: RBA, Westpac Economics

Sources: IMF, RBA, Statistics NZ, Westpac Economics

-8

-4

0

4

8

12

16

Mar-10Mar-12Mar-14Mar-16Mar-18Mar-20Mar-22Mar-24

Total credit Australia

Housing Australia

Business Australia

Total credit New Zealand

Westpac

f’casts

% ann

106
DWELLING PRICES (%, 3 MONTH ANNUALISED)

-20

-15

-10

-5

0

5

10

15

20

25

30

35

40

Apr-16Apr-17Apr-18Apr-19Apr-20Apr-21Apr-22Apr-23Apr-24Apr-25

%

DWELLING PRICES (%) – (TO APR-24)

Capital cityPop’nLast 3 mths Last 12 mths Last 5 years

Sydney5.5mUp 1.1%Up 8.7%Up 45.4%

Melbourne5.2mFlatUp 2.8%Up 24.8%

Brisbane2.7mUp 3.1%Up 16.1%Up 63.4%

Perth2.3mUp 6.0%Up 21.1%Up 61.6%

DWELLING PRICES (ANNUAL %)

Capital cityAvg*2021202220232024F2025F

Sydney

6.325.3

-12.11164

Melbourne

5.015.1

-8.1432

Brisbane

4.927.4

–1.11483

Perth

1.113.1

3.616108

Australia

5.120.9-7.11064

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

AUSTRALIAN HOUSING MARKET – PRICES UPTURN MODERATES

ECONOMICS

Sources: CoreLogic, Westpac Economics* Average last 10yrs. Sources: CoreLogic, Westpac Economics

Sources: CoreLogic, Westpac Economics

Macro-

prudential

measures

2019 election

COVID-19‘Delta’

Macro-prudential

measures

107
MONTHLY HOUSE SALES AND PRICES (% YR)

-20

-10

0

10

20

30

40

0

2,000

4,000

6,000

8,000

10,000

12,000

14,000

2004200720102013201620192022

Sales

%YR

Sales (lhs)House prices (rhs)

DWELLING PRICES (INDEX)

750

1250

1750

2250

2750

750

1250

1750

2250

2750

200720092011201320152017201920212023

AucklandCanterbury

WellingtonOther regions

IndexIndex

DWELLING PRICES

-20

-10

0

10

20

30

40

0

500

1000

1500

2000

2500

3000

20102012201420162018202020222024

Annual growth (right axis)

Level (left axis)

DWELLING PRICES (%) – (TO MAR-24)

Capital cityPop’nLast 3 mths Last 12 mths Last 5 years

Auckland1.7mFlatUp 2%Up 21%

Wellington0.6mFlatUp 5%Up 26%

Canterbury0.7mUp 2%Up 4%Up 51%

Nationwide5.3mUp 1%Up 3%Up 32%

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

NEW ZEALAND HOUSING MARKET – ACTIVITY HAS STABILISED, STILL SUBDUED

ECONOMICS

Sources: CoreLogic, Westpac EconomicsSources: CoreLogic, REINZ, Westpac Economics

Source: REINZSources: REINZ, Westpac Economics

Forecast

(Annual %)

Ave. past

10 years

2021202220232024f2025f

Nationwide

8%+27%-11%-7%+6%+7%

%YR

Westpac

forecasts

Index = 1000 in 2010

CARD ACTIVITY: CONSUMER SPEND 12 MONTHS TO MAR-24 (%)
1

108

BY AGE GROUPBY DEPOSIT COHORT

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

ECONOMICS

1 Source: Westpac DataX, Westpac Card Activity. 12 month rolling average, percentage change.

(0.6)

4.9

6.0

3.6

(7.2)

(4.0)

(2.2)

1.5

LowestSecondThirdHighest

1.5

(0.9)

0.0

1.3

2.1

(4.7)

(5.1)

(3.0)

(0.1)

1.0

20-2425-3435-4445-5455-60

Essentials

Discretionary

APPENDIX

APPENDIX 1: NET PROFIT EX NOTABLE ITEMS
1

110

$m1H232H231H24

Change

1H24 – 1H23 (%)

Change

1H24 – 2H23 (%)

Net interest income9,2029,2129,35122

Non-interest income1,6691,4591,465(12)Flat

Net operating income10,87110,67110,816(1)1

Expenses(4,988)(5,244)(5,395)83

Pre-provision profit5,8835,4275,421(8)(Flat)

Impairment charges(390)(258)(362)(7)40

Tax and non-controlling interests (NCI)(1,670)(1,624)(1,553)(7)(4)

Net profit3,8233,5453,506(8)(1)

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

APPENDIX

1 For further information refer to Westpac’s 2024 Interim Results Announcement.

APPENDIX 2: 1H24 NOTABLE ITEMS AND IMPACT OF BUSINESSES SOLD
1

111Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

APPENDIX

1 For further information refer to Westpac’s 2024 Interim Year Results Announcement. 2 Referred to as Cash earnings in previous periods. 3 Other Notable Items include provisions for remediation,

litigation, fines and penalties; impact from asset sales and revaluations; asset write-downs and restructuring costs. 4 Referred to as Cash earnings excluding Notable Items in previous periods.

($m)

Net profit

after tax

Hedging

Notable

Items

Net profit

excluding

hedging

Notable

Items

2

Other

Notable

Items

3

Net profit

excluding

Notable

Items

4

Impact of

businesses

sold

1H24

Net profit

excluding

Notable

Items &

impact of

business

sold

2H23

Net profit

excluding

Notable

Items &

impact of

business

sold

% change

1H24-2H23

Net interest

income

9,127(224)9,351-9,351-9,3519,2122

Non-interest

income

1,463(2)1,465-1,465-1,4651,459Flat

Net operating

income

10,590(226)10,816-10,816-10,81610,6711

Expenses(5,395)-(5,395)-(5,395)-(5,395)(5,272)2

Pre-provision

profit

5,195(226)5,421-5,421-5,4215,399Flat

Impairment

charges

(362)-(362)-(362)-(362)(258)40

Tax and non-

controlling

interests (NCI)

(1,491)62(1,553)-(1,553)-(1,553)(1,616)(4)

Net profit3,342(164)3,506-3,506-3,5063,525(1)

APPENDIX 3: SUSTAINABILITY – FOOTNOTES
Sustainability goals and metrics

1.Number of new and improved product features and services launched that will support vulnerable customers during the financial year. A new or improved feature or service is only counted

once, irrespective of how many products it is available on. These product features and services are designed to support or meet the needs of customers who experience vulnerability as

defined in the Westpac Customer Vulnerability Policy.

2.Refer to our 2023 Sustainability Index and Datasheet for the definition of digitally active customers.

3.Number of Australian consumer and business customers who own at least one product that can be managed via our online platforms (Westpac Live, Compass, Business Banking Online,

Corporate Online or myRAMS)​.

4.Percentage of customers aged under 30 that have set a savings goal in a Life or Bump account. These accounts provide the ability to set up to six savings goals, including automatic

transfers.

5.Number of customers who have received a Spend & Save bonus interest payment at least once during the year. Spend & Save is a proposition available to customers who are: ​ aged 18-29;

and have a Westpac Choice transaction account and Westpac Life Savings account. When customers complete 5 eligible debit card purchases in the month, they will receive the Spend &

Save bonus interest.

6.Value of home loans drawn under the Home Guarantee Scheme (HGS) and the Head Start Homes Scheme (HSH). The HGS is an Australian Government scheme mostly for first home buyers

while the HSH helps some customers that are more vulnerable to own a home. Eligibility criteria apply to both schemes and these are available online.

7.Percentage of scam cases detected by the bank's systems over total scams.

8.Value of total scam transactions detected and stopped, along with the value of total amounts stopped or recovered and returned to the customer.

9.Refer to our 2023 Sustainability Index and Datasheet for the definition of data breaches in Australia.

10.A unique customer is a customer that has called through to the Indigenous call centre at least once during the reporting period.

11.Refer to our 2023 Sustainability Index and Datasheet for the definition of spend with Indigenous suppliers.

12.Number of new product/service features (or enhanced features) implemented on our accounts that improve child and young person safeguarding. In Australia, a feature must be endorsed

by our youth and family banking team, and includes blocks, controls and notifications.

13.Number of additional Australian businesses, engaged through the Australian Childhood Foundation, that have been reached by face-to-face conversations, online meetings, training

activities, and advocacy efforts.

14.Refer to our 2023 Sustainability Index and Datasheet for the definition of scope 1 and 2 emissions.

15.Refer to our 2023 Sustainability Index and Datasheet for the definition of scope 3 upstream emissions.

16.Refer to the appendices in the 2023 Climate Report for our NZBA target methodologies.

17.Value of TCE or balance (for residential mortgages) for lending along with the sum of our proportionate share of qualifying bond issuances facilitated that have been classified as ‘green’ or

‘transition’ under our Sustainable Finance Framework.

18.Measures organisational health based on McKinsey & Company's OHI methodology. Employees are surveyed to assess organisational health, management practices, and employee

experiences. The survey results are provided to McKinsey & Company to calculate our OHI score.

19.Refer to our 2023 Sustainability Index and Datasheet for the definition of women in Senior Leadership.

20.Refer to our 2023 Sustainability Index and Datasheet for the definition of spend with diverse suppliers.

21.Includes jobs created through Westpac Foundation’s social enterprise partners and inclusive employment grant program for the financial year.

22.Westpac Foundation is administered by Westpac Community Limited (ABN 34 086 862 795) as trustee for Westpac Community Trust (ABN 53 265 036 982). Westpac Community Trust is a

Public Ancillary Fund, endorsed by the ATO as a Deductible Gift Recipient. None of Westpac Foundation, Westpac Community Limited nor the Westpac Community Trust are part of

Westpac Group. Westpac provides administrative support, skilled volunteering, donations and funding for operational costs of Westpac Foundation.

23.Westpac Scholars Trust (ABN 35 600 251 071) is administered by Westpac Scholars Limited (ABN 72 168 847 041) as trustee for the Westpac Scholars Trust. Westpac Scholars Trust is a private

charitable trust and neither the Trust nor the Trustee are part oftheWestpac Group. Westpac provides administrative support, skilled volunteering, and funding for operational costs of

Westpac Scholars Trust.

24.Includes scholarships awarded by Westpac Scholars Trust for the financial year. Active Scholars includes the total number of individuals awarded a scholarship and have completed or are in

the process of completing their degree or fellowship.

1H24 climate action plan progress

1.2021 baselines for scope 1 and 2 emissions targets adjusted for COVID-19 pandemic and other impacts. Refer to our 2023 Sustainability Index and Datasheet.

2.Targets to be reviewed in 2025.

3.Supported by surrender of large-scale generation certificates.

4.Priority sectors includes buildings and construction (built environment), electricity generation and supply (energy), and minerals, mining and metals (resources).

APPENDIX

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

112

APPENDIX 3: SUSTAINABILITY – FOOTNOTES
Sustainability and climate-related opportunities

1.Our lending target will be the total committed exposure (TCE) or balance (applicable for residential mortgages) at 30 Sept-30. Reported progress against the target will be TCE or balance at

a point-in-time based on transactions completed during the year, along with previous transactions assessed as sustainable under the Framework. The target requires continued growth in

TCE or balance, including replacing balances paid down.

2.Our bond facilitation target and progress will be measured as the cumulative sum of our proportionate share of qualifying bond issuances facilitated from 1 Oct-21.

3.When structuring or participating in labelled sustainable finance transactions, Westpac was guided by national sustainable finance taxonomies, and global sustainable finance market

standards, principles and guidance commonly used to label or categorise loans and bonds as green, social, sustainability or sustainability-linked (such as, principles and guidance issued by

the Loan Market Association, International Capital Markets Association and/or the Climate Bond Initiative).

4.Excludes Westpac Institutional Bank in New Zealand.

5.Unique customers are identified as individual legal entities. The increase in the number of unique customers and total committed exposure is predominantly due to the 2023 launch of two

new products in New Zealand, the Sustainable Business Loan and the Sustainable Farm Loan.

APPENDIX

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

113

1 Copyright ©2023 Sustainalytics. All rights reserved. The information, data, analyses and opinions contained herein: (1) includes the proprietary information of Sustainalytics and/or its content
providers; (2) may not be copied or redistributed except as specifically authorized; (3) do not constitute investment advice nor an endorsement of any product , project, investment strategy or

consideration of any particular environmental, social or governance related issues as part of any investment strategy; (4) are provided solely for informational purposes; and (5) are not warranted

to be complete, accurate or timely. Neither Sustainalytics nor its content providers are responsible for any trading decisions, damages or other losses related to it or its use. The use of the data is

subject to conditions available at

https://www.sustainalytics.com/legal-disclaimers. 2 2023© LSEG. All rights reserved. LSEG ESG Scores are proprietary to LSEG Limited and/or its affiliates ("LSEG").

LSEG confirms that the LSEG ESG Scores of Westpac were calculated using LSEG’s ESG scoring methodology and are based on verifiable reported data in the public domain. The LSEG ESG Scores

are designed to transparently and objectively measure a company’s relative ESG performance, commitment, and effectiveness across 10 main themes, based on publicly available and auditable

data. The use of the data is subject to conditions available at

https://www.lseg.com/en/data-analytics/sustainable-finance/esg-scores#t-terms-of-use. 3 The inclusion of Westpac in any MSCI index,

and the use of MSCI logos, trademarks, service marks or index names herein, do not constitute a sponsorship, endorsement or promotion of Westpac by MSCI or any of its affiliates. The MSCI

indexes are the exclusive property of MSCI. MSCI and the MSCI index names and logos are trademarks or service marks of MSCI or its affiliates. 4 Diversity, Equity and Inclusion.

INDUSTRY RECOGNITIONSUSTAINABILITY INDICESDE&I

4

RECOGNITION

APPENDIX 3: SUSTAINABILITY

APPENDIX

At Dec 23, Westpac has received an S&P DJSI ESG

score of 53. We have been a member of the DJSI

Indicessince 2002

At Apr-24, Westpac has received an LSEG D&A

ESG score of 74 (109 out of 1126 banking services

companies)

2

Rated Prime status of “C” by ISS ESG

Achieved highest ISS QualityScore

for Social dimension

For Governance and Environment dimensions, ISS

QualityScores are 3 and 2 respectively

At Dec 23, Westpac has received an ESG Risk Rating of

24.1 from Sustainalytics and was assessed to be at

Medium risk of experiencing material financial impacts

from ESG factors

1

Recognised in the Bloomberg Gender Equality Index

for the 8

th

consecutive year

Accredited as Level 1 Activate as a Carer Friendly

Employer under the CarersNSW Carers +

Employers Program

At Dec 23, Westpac has received an MSCI ESG Rating

of A (score of 5.3)

3

Ranked ninth for the Australian Financial Review and

GradConnection Top 100 Graduate Employers for 2024

Named #4 in Australia and #14 Globally for gender

equality through Equileap

First Australian financial institution to be Disability

Recruiter Accredited

Bronze Accreditation for Australian Workplace

Quality Index

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack114

UN Sustainable
Development Goals

CEO Statement of

Commitment (2016)

Paris Climate Agreement

Supporter (2015)

Principles for Responsible

Banking

Signatory (2019)

The Valuable 500

Signatory (2021)

Toitū net carbonzero

certified (New Zealand)

Since 2019

The Equator Principles

Founding Adopter,

First Australian Bank

(2003)

115Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

APPENDIX

APPENDIX 3: MAJOR COMMITMENTS, PARTNERSHIPS AND MEMBERSHIPS

Taskforce on Nature-

related Financial

Disclosures

Forum member (2021)

Green Building

Council of Australia

Member (since 2011)

UN Environment

Programme Finance

Initiative

Founding Member (1991)

Banking Board Co-Chair

(since 2020)

Electric Vehicle Council

of Australia

Member (2022)

Financial Stability Board’s

Task Force on Climate-

related Financial

Disclosures

Recommendations

Align with and support

RE100, an initiative of The

Climate Group in

partnership with CDP

Member (since 2019)

Global Reporting

Initiative Align with

Industry-led UN- convened

Net-Zero Banking Alliance

Member, principals and

steering groups (NZBA

governance bodies)

(from 2023)

UN Global Compact

Signatory (2002), Global

Compact Network

Australia Founding

Member (2009)

Climate Bonds

Initiative Partner

WeConnect International

(for women owned

businesses)

Member (2020)

Carbon Markets Institute

Corporate Member

Sustainability Accounting

Standards Board

Align with

Climate Active

Certification (Australia)

Since 2012

(previously NCOS)

Social Traders

(for certified social

enterprises)

Member (2016)

Supply Nation

(for Indigenous owned

businesses)

Founding Member (2010)

Australian Sustainable

Finance Institute

Founding Member

Impaired
exposures

Includes exposures that have deteriorated to the point where full collection of

interest and principal is in doubt, based on an assessment of the customer’s

outlook, cash flow, and the net realisation of value of assets to which recourse

is held:

•Facilities 90 days or more past due, and full recovery is in doubt: exposures

where contractual payments are 90 or more days in arrears and the net

realisable value of assets to which recourse is held may not be sufficient to

allow full collection of interest and principal, including overdrafts or other

revolving facilities that remain continuously outside approved limits by

material amounts for 90 or more calendar days;

•Non-accrual facilities: exposures with individually assessed impairment

provisions held against them, excluding restructured loans;

•Restructured facilities: exposures where the original contractual terms have

been formally modified to provide for concessions of interest or principal for

reasons related to the financial difficulties of the customer;

•Other assets acquired through security enforcement (includes other real

estate owned): includes the value of any other assets acquired as full or

partial settlement of outstanding obligations through the enforcement of

security arrangements; or

•Any other facilities where the full collection of interest and principal is

indoubt.

Stressed

exposures

Watchlist and substandard, non-performing not impaired, and impaired

exposures

Total committed

exposures (TCE)

Represents the sum of the committed portion of direct lending (including funds

placement overall and deposits placed), contingent and pre-settlement risk

plus the committed portion of secondary market trading and underwriting risk

Watchlist and

substandard

Loan facilities where customers are experiencing operating weakness and

financial difficulty but are not expected to incur loss of interest or principal

>90 days

past due

Includes facilities less than 90 days past due and those credit exposures, that are

in default, but where it is expected that the full value of principal and accrued

interest can be collected, generally by reference to the value of security held

90+ days

past due

Includes facilities 90 days or more past due, and those credit exposures that are

in default, but where it is expected that the full value of principal and accrued

interest can be collected, generally by reference to the value of security held

Provision for

expected credit

losses

Expected credit losses (ECL) are a probability-weighted estimate of the cash

shortfalls expected to result from defaults over the relevant time frame. They are

determined by evaluating a range of possible outcomes and taking into account

the time value of money, past events, current conditions and forecasts of future

economic conditions

Collectively

assessed

provisions (CAP)

CAP for ECL under AASB 9 represent the ECL which is collectively assessed in

pools of similar assets with similar risk characteristics. This incorporates forward

looking information and does not require an actual loss event to have occurred

for an impairment provision to be recognised

Individually

assessed

provisions (IAP)

Provisions raised for losses on loans that are known to be impaired and are

assessed on an individual basis. The estimated losses on these impaired loans is

based on expected future cash flows discounted to their present value and, as

this discount unwinds, interest will be recognised in the income statement

Stage 1: 12 months

ECL – performing

For financial assets where there has been no significant increase in credit risk

since origination a provision for 12 months ECL is recognised. Interest revenue is

calculated on the gross carrying amount of the financial asset

Stage 2: Lifetime

ECL – performing

For financial assets where there has been a significant increase in credit risk since

origination but where the asset is still performing a provision for lifetime ECL is

recognised. Interest revenue is calculated on the gross carrying amount of the

financial asset

Stage 3 Lifetime

ECL – non-

performing

For financial assets that are non-performing a provision for lifetime ECL is

recognised. Interest revenue is calculated on the carrying amount net of the

provision for ECL rather than the gross carrying amount

APPENDIX 4: DEFINITIONS – CREDIT QUALITY

116Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

APPENDIX

SEGMENTS
Consumer

Consumer provides banking products and services, including mortgages,

credit cards, personal loans, and savings and deposit products to Australian

retail customers

Business and Wealth

Business and Wealth serves the banking and wealth needs of Australian

customers, including small business, Agribusiness and Commercial

businesses

WIB

Westpac Institutional Bank (WIB) provides a broad range of financial

products and services to corporate, institutional and government customers

Westpac NZ

Westpac New Zealand provides banking, wealth and insurance products

and services for consumer, business and institutional customers in New

Zealand

EARNINGS DRIVERS

Average interest-

earning assets (AIEA)

The average balance of assets held by the Group that generate interest

income. Where possible, daily balances are used to calculate the average

balance

Group net

interest margin

Calculated by dividing net interest income by average interest-earning

assets (annualised where applicable)

Core net

interest margin

Calculated by dividing net interest income excluding Notable Items and

Treasury & Markets by average interest-earning assets (annualised where

applicable)

Pre-provision profit

Net operating income less operating expenses

NCI

Non-controlling interests

Full-time equivalent

employees (FTE)

A calculation based on the number of hours worked by full and part-time

employees as part of their normal duties. For example, the full-time

equivalent of one FTE is 76 hours paid work per fortnight

CAPITAL AND LIQUIDITY

Capital ratios

As defined by APRA (unless stated otherwise)

Committed liquidity

facility (CLF)

The RBA makes available to Australian Authorised Deposit-taking

Institutions (ADIs) a CLF that, subject to qualifying conditions, can be

accessed to meet LCR requirements under APS210 Liquidity. APRA

announced in September 2021 that ADIs subject to the LCR should reduce

their CLF usage to zero by 1 January 2023

High quality liquid

assets (HQLA)

Assets which meet APRA’s criteria for inclusion as HQLA in the numerator of

the LCR

Internationally

comparable ratios

Internationally comparable regulatory capital ratios are Westpac’s

estimated ratios after adjusting the capital ratios determined under APRA

Basel III regulations for various items. Analysis aligns with the APRA study

titled “International capital comparison study” dated 13 July 2015

Leverage ratio

As defined by APRA (unless stated otherwise). Tier 1 capital divided by

‘exposure measure’ and expressed as a percentage. ‘Exposure measure’ is

the sum of on-balance sheet exposures, derivative exposures, securities

financing transaction exposures and other off-balance sheet exposures

Liquidity coverage

ratio (LCR)

An APRA requirement to maintain an adequate level of unencumbered

high quality liquid assets, to meet liquidity needs for a 30 calendar day

period under an APRA-defined severe stress scenario. Absent a situation of

financial stress, the value of the LCR must not be less than 100%. LCR is

calculated as the percentage ratio of stock of HQLA and CLF over the total

net cash out-flows in a modelled 30 day defined stressed scenario

Net stable funding

ratio (NSFR)

The NSFR is defined as the ratio of the amount of available stable funding

(ASF) to the amount of required stable funding (RSF) defined by APRA. The

amount of ASF is the portion of an ADI’s capital and liabilities expected to be

a reliable source of funds over a one year time horizon. The amount of RSF is

a function of the liquidity characteristics and residual maturities of an ADI’s

assets and off-balance sheet activities. ADI’s must maintain an NSFR of at

least 100%

Risk weighted

assets or RWA

Assets (both on and off-balance sheet) are risk weighted according to each

asset’s inherent potential for default and what the likely losses would be in

case of default. In the case of non-asset-backed risks (ie. market and

operational risk), RWA is determined by multiplying the capital

requirements for those risks by 12.5

APPENDIX 4: DEFINITIONS – SEGMENTS, EARNINGS DRIVERS, CAPITAL AND LIQUIDITY

117Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

APPENDIX

Branch
transactions

Branch transactions are typically withdrawals, deposits, transfers and payments

Customer

satisfaction

or CSAT

The Customer Satisfaction score is an average of customer satisfaction ratings of

the customer’s main financial institution for consumer or business banking on a

scale of 0 to 10 (0 means ‘extremely dissatisfied’ and 10 means ‘extremely satisfied’)

CSAT (Main

Bank Service

Satisfaction)

(Westpac NZ)

Source: 3 month rolling Retail Market Monitor data (survey conducted by Camorra

Research). Respondents are asked to rate the overall level of service they receive

from their main bank (self-selected which ONE bank is their main provider of

financial services) on a scale of 1 (Poor) to 5 (Excellent). The rating represents % of

respondents who scored 4 (Very Good) or 5 (Excellent)

CSAT – overall

consumer

Source: Fifth Dimension (5D), March 2023 – March 2024, 6MR. MFI customers

CSAT – overall

business

Source: Fifth Dimension (5D), March 2023 – March 2024, 6MR. MFI businesses

DBM

Australian

Financial

Awards

Award is based on information collected from the DBM Atlas research program –

feedback from over 80,000 business owners or retail customers from January 2022

through December 2022. Award results are based on experiences and perceptions

of customers surveyed in this period. For DBM Atlas and DBM Australian Financial

Awards information visit www.dbmconsultants.com.au

Digitally active

Australian consumer and business customers who have had an authenticated

session (including Quickzone) on Westpac Group digital banking platforms in the

prior 90 days

Digital sales

The percentage of quality sales in a 12-week period that were digitally initiated

(percentage against the count of all quality sales in that 12-week period)

Digital

transactions

Digital transactions including all payment transactions (Transfer Funds, Pay Anyone

and BPAY) within Westpac Live and Compass, excl. Corporate Online and Business

Banking online

Mobile wallet

payments

Count of transactions that use a digital card via apple pay, fitbit pay, garmin pay,

google pay and samsung pay products

Average App

sessions per day

Total number of sessions on Westpac Live & Compass initiated using an app over

total number of days within a half year period

MFI share

MFI share results are based on the number of customers who have a Main

Financial Institution (MFI) relationship with an institution, as a proportion of the

number of customers that have a MFI relationship with any institution

Consumer

MFI share

Source: Roy Morgan Single Source, March 2023 (1H23), September 2023 (2H23) and

March 2024 (1H24), 6MR. MFI Banking Group customers.

Net Promoter

Score or NPS

Net Promoter Score measures the net likelihood of recommendation to others of

the customer’s main financial institution for retail or business banking. Net

Promoter ScoreSM is a trademark of Bain & Co Inc., Satmetrix Systems, Inc., and Mr

Frederick Reichheld. Using a 11 point numerical scale where 10 is ‘Extremely likely’

and 0 is ‘Not at all likely’, Net Promoter Score is calculated by subtracting the

percentage of Detractors (0-6) from the percentage of Promoters (9-10)

NPS Consumer

(Westpac NZ)

Source: 3 month rolling Retail Market Monitor data (survey conducted by Camorra

Research). Respondents are asked about likelihood to recommend their main

bank to family and friends on a scale of 1 (extremely unlikely) to 10 (extremely

likely). Net Promoter Score is represents % of Promoters (recommend score of 9 or

10) minus % of Detractors (recommend score of 1 to 6)

NPS – overall

consumer

Source: Fifth Dimension (5D), March 2023 – March 2024, 6MR. MFI customers

NPS – overall

business

Source: Fifth Dimension (5D), March 2023 – March 2024, 6MR. MFI businesses

NPS -

Mortgages

Source: Fifth Dimension (5D) for March 2024 (1H24), 6MR, AFI customers. Mortgage

NPS measures the likelihood to recommend the Mortgage they hold with their

financial institution

St.George (SGB)

brands

SGB brands (Consumer): St.George Bank, Bank of Melbourne, BankSA; for MFI

Share also includes RAMS

SGB brands (Business): St.George Bank, Bank of Melbourne and BankSA

Westpac rank

The ranking refers to Westpac’s position relative to the other three major

Australian banks (ANZ, CBA and NAB)

APPENDIX 4: DEFINITIONS – OTHER

118Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

APPENDIX

CONTACT US
INVESTOR RELATIONS TEAM – CONTACT US

SHARE REGISTRY CONTACTINVESTOR RELATIONS CONTACT

Justin McCarthy

General Manager, Investor Relations

Arthur Petratos

Manager, Shareholder Services

Jacqueline Boddy

Head of Debt Investor Relations

James Wibberley

Manager, Investor Relations

Catherine Garcia

Head of Investor Relations, Institutional

Ethan Harry

Graduate, Investor Relations

For all shareholding enquiries relating to:

•Address details and communication preferences

•Updating bank account details, and participation in the

dividend reinvestment plan

For all matters relating to Westpac’s strategy,

performance and results

1800 804 255

westpac@linkmarketservices.com.au

investorcentre.linkmarketservices.com.au

+61 2 9178 2977

investorrelations@westpac.com.au

westpac.com.au/investorcentre

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack119

DISCLAIMER
The material contained in this presentation is intended to be general background information on Westpac Banking Corporation (Westpac) and its activities.

The information is supplied in summary form and is therefore not necessarily complete. It is not intended that it be relied upon as advice to investors or potential investors, who should consider seeking independent

professional advice depending upon their specific investment objectives, financial situation or particular needs. The material contained in this presentation may include information derived from publicly available sources

that have not been independently verified. No representation or warranty is made as to the accuracy, completeness or reliability of the information. This presentation should be read in conjunction with our 2024 Interim

Financial Results. This includes references to our systems and processes, which may not always be 100% effective and are subject to risks and other factors, including those described in the section titled ‘Risk factors’ in our

2024 Interim Financial Results.

All amounts are in Australian dollars unless otherwise indicated.

The financial information in this presentation is presented in accordance Australian Accounting Standards (AAS) and is also compliant with International Financial Reporting Standards.

In assessing Westpac’s performance and that of our operating segments we use a number of financial measures, including amounts, measures and ratios that are presented on a non-AAS basis. Non-AAS financial

measures and ratios do not have standardised meanings under AAS. As such they are unlikely to be directly comparable to similar measures presented by other companies and should not be viewed in isolation from, or as

a substitute for, the AAS results.

Refer to Westpac’s 2024 Interim Financial Results for the six months ended 31 March 2024 available at www.westpac.com.au in the section “Results Announcement to the market - Introduction” for details of the non-AAS

financial measures.

This presentation contains statements that constitute “forward-looking statements” within the meaning of Section 21E of the US Securities Exchange Act of 1934. Forward looking statements are statements that are not

historical facts. Forward-looking statements appear in a number of places in this presentation and include statements regarding our intent, belief or current expectations with respect to our business and operations,

macro and micro economic and market conditions, results of operations and financial condition, capital adequacy and risk management, including, without limitation, future loan loss provisions and financial support to

certain borrowers, forecasted economic indicators and performance metric outcomes, indicative drivers, climate- and other sustainability-related statements, commitments, targets, projections and metrics, and other

estimated and proxy data.

We use words such as ‘will’, ‘may’, ‘expect’, ‘intend’, ‘seek’, ‘would’, ‘should’, ‘could’, ‘continue’, ‘plan’, ‘estimate’, ‘anticipate’, ‘believe’, ‘probability’, ‘indicative’, ‘risk’, ‘aim’, ‘outlook’, ‘forecast’, ‘f’cast’, ‘f’, ‘assumption’, ‘projection’,

‘target’, ‘goal’, ‘guidance’, ‘ambition’, or other similar words to identify forward-looking statements, or otherwise identify forward-looking statements. These forward-looking statements reflect our current views on future

events and are subject to change, certain known and unknown risks, uncertainties and assumptions and other factors which are, in many instances, beyond our control (and the control of our officers, employees, agents

and advisors), and have been made based on management’s expectations or beliefs concerning future developments and their potential effect upon Westpac. Forward-looking statements may also be made, verbally or in

writing, by members of Westpac’s management or Board in connection with this presentation. Such statements are subject to the same limitations, uncertainties, assumptions and disclaimers set out in this presentation.

There can be no assurance that future developments or performance will align with our expectations or that the effect of future developments on us will be those anticipated. Actual results could differ materially from

those we expect or which are expressed or implied in forward-looking statements, depending on various factors including, but not limited to, those described in the section titled ‘Risk factors' in our 2024 Interim Financial

Results for the six months ended 31 March 2024 available at www.westpac.com.au. When relying on forward-looking statements to make decisions with respect to Westpac, investors and others relying on information in

this presentation should carefully consider such factors and other uncertainties and events. Except as required by law, we assume no obligation to revise or update any forward-looking statements contained in this

presentation, whether from new information, future events, conditions or otherwise, after the date of this presentation.

Further important information regarding climate change and sustainability-related statements

This presentation contains forward-looking statements and other representations relating to environment, social and governance (ESG) topics, including but not limited to climate change, net-zero, climate resilience,

natural capital, emissions intensity, human rights and other sustainability related statements, commitments, targets, projections, scenarios, risk and opportunity assessments, pathways, forecasts, estimated projections

and other proxy data. These are subject to known and unknown risks, and there are significant uncertainties, limitations, risks and assumptions in the metrics and modelling on which these statements rely.

In particular, the metrics, methodologies and data relating to climate and sustainability are rapidly evolving and maturing, including variations in approaches and common standards in estimating and calculating

emissions, and uncertainty around future climate and sustainability related policy and legislation. There are inherent limits in the current scientific understanding of climate change and its impacts. Some material

contained in this presentation may include information including, without limitation, methodologies, modelling, scenarios, reports, benchmarks, tools and data, derived from publicly available or government or industry

sources that have not been independently verified. No representation or warranty is made as to the accuracy, completeness or reliability of such information. There is a risk that the estimates, judgements, assumptions,

views, models, scenarios or projections used by Westpac may turn out to be incorrect. These risks may cause actual outcomes, including the ability to meet commitments and targets, to differ materially from those

expressed or implied in this presentation. The climate and sustainability related forward-looking statements made in this presentation are not guarantees or predictions of future performance and Westpac gives no

representation, warranty or assurance (including as to the quality, accuracy or completeness of these statements), nor guarantee that the occurrence of the events expressed or implied in any forward-looking statement

will occur. There are usually differences between forecast and actual results because events and actual circumstances frequently do not occur as forecast and these differences may be material. Westpac will continue to

review and develop its approach to ESG as this subject area matures

DISCLAIMER

Westpac Group 2024 Interim Results Presentation & Investor Discussion Pack

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