My Food Bag Group Limited logo

Annual Meeting Presentation

AGM15 August 2024MFBFinancials

August 2024
1

2
Board of Directors

Tony Carter

Independent Chair

Jennifer Bunbury

Independent

Non-Executive Director

Sarah Hindle

Independent

Non-Executive Director

Mark Powell

Independent

Non-Executive Director

Cecilia Robinson

Non-Executive Director

Chairperson’s address
CEO’s update

Financial statements

Ordinary resolutions

Agenda

Other business

3

1.
Chairperson’s Address

Tony Carter

4

5
FY25 – Trading

update

•An encouragingstart to the year against challenging economic conditions, with active customers

for the first 20 weeks of trading broadly in line with prior yearat 60,100while net sales are down

around -1.6%

•We remain focused on active customer growth, with recent initiatives including our partnership

with the New Zealand Olympic Team, Bargain Box loyalty programme and relaunch of our ready-

made offering

•We continue to see the benefits of the action taken in FY24 to invest in and right size the

business, with our productivity and quality performance continuing to trend up

•The Boarddeclared a final FY24 dividend of 0.5 cents and expects to payan interim and final

FY25 dividend

•We will provide a full financial update when we release our interim results in November

2.
CEO’s Update

Mark Winter

6

* FY24 included a part 53rd week based on where My Food Bag’s weekly delivery cycle fell in the financial year. This last delivery weekend coincided with Easter, which (as expected) had fewer deliveries and relatively higher labour costs. The earnings associated with this part
53rd week were materially lower than usual as a result. All reported numbers are inclusive of this part 53rd week.

EBITDA is a non-GAAP measure. A reconciliation from GAAP NPBT to non-GAAP EBITDA can be found on page 56 of the annual report.

REVENUE*

$

162.2m

EBITDA*

$

16.0m

NPAT

$

6.0m

48.5%

Compared to 48.4% in FY23

With a contribution margin of 22.6%

7

AVERAGEORDER VALUE (AOV)

$

129.54

Down 0.4% YoY

Down 7.7% YoY

Final dividend declared

0.5cps

GROSS MARGIN %

Paid in June 2024

FY24 - YEAR IN

review

ACTIVE CUSTOMERS

56.8k

Compared to 57.5k in FY23

Down from $7.9m in FY23

Successful implementation of pick technology
Maintained gross margin in the face of inflationary pressures on inputs

Consolidated Auckland distribution centres

Extended customer flexibility and convenience

8

YEAR IN

review

Focused on paying off debt resulting in a reduction of net debt by $3.5m

Stabilised demand and Bargain Box deliveries up 19.5%

9
Be relevant and drive active customers by delivering flexibility, convenience, and great value

Fuel MFB with

ready made

solutions

Introduce new consumers

to MFB via ready-made

offerings & new product

strategies

Step change

convenience

Our meal solutions suit

more consumers lifestyles

Seamless

customer

experience

Every interaction with My

Food Bag is easy,

inspiring and reliable

Culture

Strengthen brand

power

Utilise our brand portfolio

to win in meal kits and

meal solutions

Community

Technology & Data

Driving productivity and growth through innovative solutions

Helping

Aotearoa New

Zealand eat

and live well

We will win by growing active customers

Improving our customer's experience in FY25

OurWinningBrandPortfolio
10

My Food Bagback to roots - simple, healthy, delicious

•Launched new Dinner, Done Better campaign

•Expanded recipe choice

Building awareness of Bargain Box as New Zealand's most affordable

meal kit

•Supermarket comparison, price freeze, a te reo cooking series and Saver Flavour e-

cookbook reinforcing affordable eating

•Added 16 recipes, including new healthier and low carb options to improve quality

and variety

Targeted health & weight-loss segment with revitalised Fresh Start

brand

•Launch of 8 week Reset

•New range of recipes including breakfast and lunch, to target full day solution

Our portfolio of brands remains a key tool for us in navigating current economic conditions

Transforming Business Operations
Investments in supply chain made to improve growth and

create capacity for efficiency

•Completed the roll out of new pick technology

•Pick technology enables improved productivity and

picking accuracy

•Consolidating onto one site for the North Island has

enabled more recipe choice and reduced overheads

•16 additional recipe options, with a total of 96 meals now on

the weekly menu across our three core brands

11

Operational enhancements driving improved

performance to customers

Improved picking

and quality

performance

resulting in 99%

accuracyacross H2

FY24

Supplier forecasting

enhancements

allowing customer

ordering to be

brought forward from

Sunday to Monday

NPS improved 4

points from 26 to

30 from customers

receiving boxes

packed with pick

technology

Transformed customer offering with more recipe selection and improved quality while reducing costs

Digital Platform Improvements
Throughout FY24 our in-house digital team supported the delivery of pick to light, as

well as initiatives to drive active customer, revenue and productivity outcomes

•Enhanced our Customer Messaging Platform to better communicate our offers to customers

•Developed new forecasting capability for supplier ordering, this enabled customers an extra day to

place ordersfrom a Sunday to aMonday to provide convenience and grow active customers

•Increased the number of premium meals we offer each week at a range of surcharge prices

•Restructured our recipe data, allowing us to better meet customers recipe preferences whilst reducing

production time

•We continue to develop a number of machine learning and AI opportunities across MFB aligned to

core business goals – both customer led and productivity based

12

Investing in digital capability to increase choice, convenience and recipe innovation

m
13

Strengthening staff engagement

•Improvementsin staff engagement survey with a score of +26 (FY23:

+15)

•Close to 45% of our vacancies were filled internally

•Turnover reduced by 14%

Championing learning and development

•Raising the Bar’ (our bespoke internal leadership programme) was a finalist

in the 2024 Human Resources New Zealand (HRNZ) awards for the

Learning and Development Category

•46% of our Auckland Operations team completed a numeracy and literacy

skills course

Driving diversity

•My Food Bag Women’s Leadership Network was launched

•A Diversity, Engagement & Inclusion committee was launched

Building Team Culture and Capability

Strengthening retention and capability of our staff

Evolution of insulation to Woolkraft
- wool wrapped in eco-friendly kraft

paper, maintaining cold chain while

reducing plastic use

Continued our support of

Garden to Table

Re-evaluated our cool-chain,

significantly improving our ice pack

system, including a new ice

supplier.

Key

Initiatives

FY24

The first NZ meal kit to use 100%

water in our ice packs, instead of

the gel found in many chiller packs

Refreshed our Approved Supplier

Programme and brought it in house

Significantly reduced food waste

becoming a near-zero food waste

company

Our total recordable injury frequency

rate reduction from 2.3 in FY23 to

1.6 in FY24

The total carbon footprint and

carbon intensity of our business

reduced in FY23 versus our base

year of FY22

Community and Environmental Impact

14

15
Be relevant and drive active customers by delivering flexibility, convenience, and great value

Fuel MFB with

ready made

solutions

Introduce new consumers

to MFB via ready-made

offerings & new product

strategies

Step change

convenience

Our meal solutions suit

more consumers lifestyles

Seamless

customer

experience

Every interaction with My

Food Bag is easy,

inspiring and reliable

Culture

Strengthen brand

power

Utilise our brand portfolio

to win in meal kits and

meal solutions

Community

Technology & Data

Driving productivity and growth through innovative solutions

Helping

Aotearoa New

Zealand eat

and live well

We will win by growing active customers

Improving our customer's experience in FY25

3.
FINANCIAL

statements

16

17
FY24 - YEAR IN

review

•Opportunity for shareholders to ask any

questions specifically on the financial

statements, the auditor’s report or the

company’s 2024 annual report.

•There will be an opportunity to ask any general

questions once all items on the agenda have

been considered.

4.
Ordinary

resolution

18

19
Ordinary resolution

Auditor's remuneration

That the Directors of My Food Bag be authorised to fix the fees and expenses

of the auditor of My Food Bag for the ensuing year.

The Board unanimously supports the resolution and recommends that shareholders vote in favour.

20
Voting – Proxies Received

ResolutionForAgainstProxy

discretion

Auditors' remuneration33,926,051

(94.37%)

334,158

(0.93%)

1,690,294

(4.70%)

5.
Other business

21

THANK
you

22

Disclaimer
This presentation has been prepared by My Food Bag Group Limited (the “Company” and, together with My Food Bag Limited,

"My Food Bag") for the purpose of the annual shareholders' meeting and is dated 16 August 2024. This presentation contains

summary information about My Food Bag and its activities, which is current as at the date of this presentation (or otherwise

stated). The information in this presentation is of a general nature and does not purport to be complete nor does it contain all the

information which an investor may require when evaluating an investment in the Company.

This presentation may include certain “forward looking statements” about My Food Bag and the environment in which My Food

Bag operates. These forward-looking statements may be identified by words such as ‘guidance’, 'projections', ‘anticipate’, ‘believe’,

‘estimate’, ‘expect’, ‘will’, ‘plan’, ‘may’, ‘could’ and similar expressions.

Forward-looking information is inherently uncertain and subject to contingencies, known and unknown risks and uncertainties and

other factors, many of which are outside of My Food Bag's control, and may involve elements of subjective judgement and

assumptions as to future events which may or may not be correct. A number of important factors could cause actual results or

performance to differ materially from the forward-looking statements. No assurance can be given that actual outcomes or

performance will not materially differ from the forward-looking statements. The forward-looking statements are based on

information available to My Food Bag as at the date of this presentation. Except as required by law or regulation (including the

NZX Listing Rules), the Company is under no obligation to update this presentation whether as a result of new information, future

events or otherwise.

23

---

16 August 2024
NZX Code: MFB


My Food Bag Annual Shareholders’ Meeting – Chairman and CEO Addresses

Chairman’s Address

Mōrena and welcome to the annual shareholders’ meeting for My Food Bag. I am My Food Bag’s

independent chair, Tony Carter.


Today’s meeting is being conducted in person and online - we are very pleased to welcome those of

you participating online through the virtual meeting platform. I’ll provide you with further

instructions as we progress through the meeting, but for those of you attending virtually if you

encounter any technical issues, please refer to the virtual meeting online portal guide or you can

phone the helpline on 0800 200 220.


Before we formally begin, I would like to start by acknowledging Board members, Jen Bunbury (Chair

of the Audit and Risk Committee), Cecilia Robinson (Chair of the Marketing Committee and one of

My Food Bag’s founders), Sarah Hindle and Mark Powell (Chair of the Nomination and Remuneration

Committee).


We also have My Food Bag’s Leadership team in attendance, including:


- Mark Winter, Chief Executive Officer,

- Louise Newsome, Chief Financial Officer, and

- Olivia Clark, Financial Controller, who will assist with Q&A later in the meeting.


Our auditors, EY, are in attendance, represented by Lloyd Bunyan. Mr Bunyan will be available to

address any questions regarding the conduct of the audit. Finally, you will of course notice that we

are in the offices of our share registrar, MUFG Corporate Markets, and members of their team are

available today to help conduct the vote and act as our scrutineer.


I have had it confirmed to me that the Notice of Meeting has been sent to shareholders and other

persons entitled to receive it and I have been advised that we have a quorum present. On that basis,

I am pleased to formally declare the meeting open.


As always, shareholders were given the opportunity to attend the meeting and vote, or to appoint a

proxy to vote on their behalf. Proxies have been appointed for the purpose of this meeting in

respect of approximately 36 million shares, representing about 15% of our total share capital. My

fellow directors and I intend to vote all discretionary proxies we have received in favour of the only

resolution set out in the Notice of Meeting.


Turning to the agenda for today. Following my address, My Food Bag’s CEO, Mark Winter will

provide a business update before we move on to the more formal agenda items regarding the

acceptance of the FY24 financial statements and our ordinary resolution regarding the auditor’s

remuneration.





There will then be an opportunity for general Q&A. As always, I encourage shareholders to exercise

their right to vote and ask questions. You can send through your questions at any time through the

online portal by clicking the ‘Ask a Question’ button, and I encourage you to do so as early as

possible as this will allow us to answer these questions at the appropriate time during the meeting.


This financial year marks a successful transition for My Food Bag’s business. The steps we took in

2023 to realign aspects of our business to reflect trading conditions, capitalise on market

opportunities and add value for our customers is working. Against the backdrop of a difficult macro-

economic environment, we transformed our operations, and the second half of the year

demonstrated that having stabilised and reset the business, we can continue to grow profit. We are

a profitable business with a strong brand and customer offer, and the ability to take a greater share

of New Zealand’s online food market.


With FY24 presenting challenging economic conditions, we upweighted our focus on each of the

three core brands to highlight the unique value propositions relevant to current and future

customers. From Bargain Box, New Zealand’s most affordable meal kit, through to Fresh Start for

weight loss goals and My Food Bag which helps Kiwis ‘do dinner better’, our broad range of meal kit

and food solutions that sets us apart from our competitors. By realigning the brand architecture of

our three core brands – My Food Bag, Fresh Start and Bargain Box – we’re able to build on the

unique properties and proposition of each brand, giving us appeal to a wider audience to meet more

specific customer needs.


Across the year we focused on paying down debt and by the end of FY24, we reduced net debt from

$15.3m at the end of March 2023 to $11.8m. Based on FY24 performance and performance during

the start of FY25, the Board was pleased to pay a dividend of 0.5 cents per share for FY24.

We reduced our Board size during FY24. Following the resignation of Jon Macdonald during the

year, our Board size reduced from 6 Directors to 5 Directors.


As we navigate FY25, we recognise market conditions will remain challenging in the year ahead.

We’ve had an encouraging start to the year with the first 20 weeks of trading broadly in line with the

prior year, showing active customers of 60,100 while net sales are down around 1.6%.


We remain focused on active customer growth with recent initiatives including our partnership with

the New Zealand Olympic Team, Bargain Box loyalty programme and relaunch of our ready-made

offering. We continue to see the benefits of the action taken in FY24 to invest in and right size the

business, with our productivity and quality performance continuing to trend up. The Board declared

a final FY24 dividend of 0.5 cents and expects to pay an interim and final dividend in FY25.


We will provide a full financial update when we release our interim results in November.


I would like to finish by acknowledging and thanking all our team at My Food Bag for their continued

efforts and passion for our business, and also our shareholders for their continued support.








CEO’s Address


Tēnā Koutou and welcome.


Thank you to everyone here and online for attending today, it is always nice to meet with our

shareholders and we appreciate the opportunity.


We reported EBITDA of $16.0m for the 12 months to 31 March 2024. These earnings were

generated off $162.2m of revenue equating to an EBITDA percentage of 9.9%. Revenue was down

7.7% on the prior year, with our first half down -11.2% and our second half down -3.5%.


During FY24, we stabilised overall demand and drove significant Bargain Box growth of 19.5% in

deliveries. We also implemented a number of important initiatives to help enable its focus on

growing active customers, including:

- the implementation of picking technology in the Auckland and Christchurch assembly

centres driving a better customer experience and productivity savings

- Increased customer flexibility through extending more recipe choice, shortening order lead

times and adding more delivery slots

- Consolidation of Auckland distribution centres to increase productivity and lower overheads

These initiatives were all focused on strengthening My Food Bag’s performance going forward.


Our focus in FY25 is winning through growing active customers. We will achieve this by: delivering

flexibility, convenience and great value – these will be driven through productivity and growth

through innovative solutions.


The four pillars to grow active customers are;

1. Strengthening brand power – we will leverage our portfolio of brands to win in meal kits and

meal solutions;

2. A step change in convenience; by providing meal solutions to better suit our customers

lifestyles;

3. Creating a seamless customer experience – ensuring that every interaction that customers

have with My Food Bag is easy, inspiring and reliable

4. And fuelling My Food Bag with Ready Made solutions – introducing the convenience of our

tasty ready-made meal range to a wider customer base


We are delivering this by utilising our strengths and assets – our culinary expertise, our supply chain

capability, our brands and our technology.


Our portfolio of brands remains a key tool for us in navigating current economic conditions. My Food

Bag remains our flagship brand and despite recent growth in Bargain Box, remains our most popular

brand. In FY24 we returned My Food Bag back to its roots - simple, healthy, delicious, with all brand

touchpoints reviewed to deliver on the ‘Dinner, Done Better’ campaign. As New Zealand’s most

affordable meal kit, Bargain Box has proven to be the brand for the times in the current economic

environment. Our focus has been on building the profile of the brand through PR campaigns

including supermarket comparison, price freeze, a te reo cooking series and Saver Flavour e-

cookbook reinforcing affordable eating. We have continued to target the health and weight loss

segment with our Fresh Start brand. We have launched an 8-week reset loyalty programme and

have launched breakfast and lunch kits to allow Fresh Start to become a full day solution.





On the next slide we show how investments in supply chain have improved growth and created

capacity for efficiency. With the implementation of our new picking technology at our Christchurch

and Auckland assembly sites, we have been able to scale our recipe choice offering to customers

while seeing a 99% picking and quality accuracy since the implementation. Consolidating the

assembly of boxes for all brands onto one site for the North Island has enabled more recipe choice

for our Bargain Box customers and reduced further overheads.


Throughout FY24 we invested in digital capability to increase choice, convenience and recipe

innovation. We enhanced our segmented and personalised messages for customers communicating

new features, loyalty promotions and campaigns to strengthen frequency and average order value.

We developed forecasting capability allowing a reduction in supplier lead time. This has given

customers an extra day to place orders from a Sunday to a Monday to provide convenience and

grow active customers.


In FY24 we focused on strengthening our staff engagement. This is reflected in improvements in our

staff engagement survey, an increase in vacancies being filled internally and turnover being reduced

by 14%. We continue to invest in learning and development with nearly half of our Auckland

Operations team completing a numeracy and literacy course and our bespoke internal leadership

programme ‘Raising the Bar’. We also continued to advance our commitment to diversity and

inclusion, launching the My Food Bag Woman’s Leadership Network and establishing a DE&I

committee.


In FY24 we delivered a number of initiatives across packaging, environment, community and food

safety quality as part of our sustainability focus. This included the evolution of our insulation to

Woolkraft - a wool, wrapped in eco-friendly paper; we continued to keep supporting kiwi

communities including charities like garden to table and re-evaluated our cool-chain, significantly

improving our ice pack system, including a new ice supplier. These initiatives along with others,

strengthened the community, staff and environmental impact of my food bag.


In FY25 we remain focused on active customer growth with recent initiatives including our

partnership with the New Zealand Olympic Team, Bargain Box loyalty programme and relaunch of

our ready-made offering.


I look forward to providing an update on progress at our interim results in November.


Thank you again shareholders for the opportunity today and your continued support.

Ends

For investor relations queries:

Louise Newsome

ir@myfoodbag.co.nz

For media queries:

Louisa Kraitzick

+64 21 299 2628

louisa.kraitzick@pead.co.nz

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