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Air NZ announces 2024 Annual Results

Full Year Results28 August 2024AIRIndustrials

29 August 2024
Air New Zealand announces 2024 Annual Results and declares final dividend

Summary

• Earnings before taxation of $222 million

• Net profit after taxation of $146 million

• Passenger revenue of $5.9 billion

• Liquidity of $1.5 billion

• Unimputed final dividend of 1.5 cents per share declared, resulting in total ordinary dividends of

3.5 cents per share for the year

Air New Zealand today announced earnings before taxation for the 2024 financial year of $222 million compared

to $574 million for the same period last year. This was an expected reduction on the prior year, when the airline

recorded one of its highest ever results following the reopening of New Zealand’s border. Net profit after taxation

was $146 million.

While Air New Zealand reported a solid first half result, the second half of the financial year proved increasingly

challenging as the impact of operational and economic headwinds became more pronounced.

The tougher economic backdrop in New Zealand drove a deterioration in domestic demand in the second half,

particularly for corporate and government segments. Accelerated maintenance requirements for Pratt & Whitney

PW1100 engines worldwide have meant that up to six of the airline’s newest and most efficient Airbus neo

aircraft have been out of service at times. Ongoing additional maintenance requirements on the Trent 1000

engines that power the existing Boeing 787 Dreamliner fleet and reduced levels of spares in the market have

meant that up to three Dreamliners are also on the ground at times. These issues, alongside elevated

competition from US carriers and the cumulative effect of high inflation, have had a significant impact on the

airline’s operational and financial performance for the 2024 financial year.

Passenger revenue increased 11 percent to $5.9 billion, driven by a 23 percent ramp-up in capacity, primarily

across the international long-haul network. This was partially offset by the weaker demand environment and

higher levels of competition. Also included within passenger revenue is $90 million of credit breakage for unused

customer credits that were considered highly unlikely to be redeemed.

While average jet fuel prices were slightly lower for the year, total fuel costs increased by around $190 million,

driven by capacity growth across the network. Non-fuel operating costs increased faster than revenue, also

driven by the increase in capacity, as well as broad based inflation across the cost base.

Non-fuel operating cost inflation of approximately $225 million was a significant drag on the airline’s financial

performance. With landing charges, air navigation fees and engineering materials leading the increases, the

non-fuel operating cost uplift of six percent for the year brings the cumulative impact of inflation across the past

five years to 20 to 25 percent. While growth in the network has provided some scale benefits, productivity

remains below the levels achieved pre-Covid as the airline carries extra costs to help manage ongoing

disruptions in the supply chain.

Based on the airline’s balance sheet strength and the result announced today, shareholders will receive a final

unimputed ordinary dividend of 1.5 cents per share, taking the total ordinary dividends declared for the year to

3.5 cents per share. The dividend will be paid on 26 September, to shareholders on record as at 13 September.

Chair Dame Therese Walsh acknowledged the hard work and efforts of 11,700

1

Air New Zealanders who have

risen to the raft of challenges the airline has faced.


1

Refers to Full Time Equivalent employees

“It’s been a difficult year managing both macroeconomic and operational challenges. I’d like to thank the Air New
Zealand whānau, not only for navigating these issues with great skill and manaaki, but also for never losing sight

of what the organisation needs to do to be a future-fit airline.

“We know these challenges will pass, some faster than others, but they have had a significant impact on our

financial performance this year. Today we announced earnings before taxation of $222 million and estimate

earnings would have been around $100 million higher, net of compensation, had we been able to operate our

aircraft and schedule as intended.”

Dame Therese went on to note that despite the near-term challenges, the airline remains focused on

opportunities to improve returns, while staying true to its culture and commitment to provide a world-class travel

experience for customers.

“Our balance sheet is robust, with capacity to prudently manage these headwinds while investing sensibly in the

areas that matter for our people and our customers. We believe in the strength of our plan and our team and

are excited about the opportunities ahead as we move out of this current cycle.”

In the face of extensive external disruptions, Chief Executive Officer Greg Foran thanked customers and Air

New Zealanders alike for their ongoing support.

“I want to acknowledge the understanding and loyalty of our customers who were impacted by unavoidable

scheduling changes while travelling with us this year. We do not take our customers choice to fly with Air New

Zealand for granted and are grateful for the patience they have shown us.

“We took immediate action to minimise the disruption, leasing three Boeing 777-300ERs, securing additional

spare engines and adjusting our network and schedule to deliver greater reliability. We are very proud of what

our team managed to achieve, but we know it has been far from perfect for impacted customers.

“The challenges we are facing are not unique to Air New Zealand. Supply chain and aircraft delivery delays,

growing costs and a shortage of labour in key areas like engineering are major issues facing many airlines

across the global aviation industry. However, the reality is that while these issues continue to play out, Air New

Zealand is expecting a challenging year ahead.”

Mr Foran went on to say that Air New Zealand was fundamentally well-positioned and would not let the current

environment distract the airline from delivering on its purpose.

“As we continue to navigate this difficult environment, we remain focused on the big picture - controlling what

we can, relentlessly focusing on our customers and our people, and investing for the future. Our Kia Mau strategy

continues to serve us well, driving improvements in our core capabilities, and we’ve made considerable progress

on many fronts.

“A key priority for us continues to be delivering excellent customer service and a range of competitive fares. This

requires ongoing discipline around our cost base, and you will see us make targeted adjustments, including

around a 2 percent reduction in headcount, as well as pursuing improvements in the controllable cost base.

“We remain committed to investing for the future, with expected aircraft-related capital expenditure of $3.2 billion

over the next five years. This includes a significant, multi-year interior retrofit programme on our 14 existing

Dreamliner aircraft. We anticipate delivery of the first new GE-powered Boeing 787-9 aircraft towards the end

of the 2025 calendar year, which will provide options for continued growth, cost efficiencies and network

expansion opportunities.”

Mr Foran went on to conclude that the airline is focused on operating effectively through the current economic

and operating conditions, which are expected to continue through the first half of the 2025 financial year.

Outlook

Air New Zealand has outlined today a number of trading conditions that have significantly impacted the result

for the second half of the 2024 financial year, in particular the tougher economic backdrop in New Zealand

driving softness in demand, the cumulative impact of inflationary cost pressures, the impacts of aircraft

availability issues and significant competition on its US network.

Air New Zealand expects these trading conditions to remain similar through the first half of the 2025 financial
year. Given the ongoing uncertainty, the airline is not providing guidance at this time.


S

upplementary table – Financial highlights



1H 2024

$M

2H 2024

$M

FY 2024

2


$M

Operating revenue 3,474 3,278 6,752

Earnings before taxation 185 37 222

Net profit after taxation 129 17 146




1H 2023

$M

2H 2023

$M

FY 2023

2


$M

Operating revenue 3,078 3,252 6,330

Earnings before taxation 299 275 574

Net profit after taxation 213 199 412




This announcement is authorised for release on the NZX and ASX by Jennifer Page, General Counsel

and Company Secretary.


For investor relations queries please contact: For media enquiries, please contact:

Kim Cootes Air New Zealand Communications

Head of Investor Relations Email: media@airnz.co.nz

Email: kim.cootes@airnz.co.nz Phone: +64 21 747 320

Phone: +64 27 297 0244




2

Per the 2024 audited consolidated financial statements contained in the 2024 Annual Report.

---

AIR NEW ZEALAND 2024 ANNUAL RESULTS
1

AIR NEW ZEALAND 2024 ANNUAL RESULTS

1

Annual

Financial

Results

Investor Presentation

2024

AIR NEW ZEALAND 2024 ANNUAL RESULTS
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AIR NEW ZEALAND 2024 ANNUAL RESULTS

2

This presentation is given on behalf of Air New Zealand Limited (NZX: AIR and

AIR030; ASX: AIZ). The information in this presentation:

•is provided for general purposes only and is not an offer or invitation

for subscription, purchase, or a recommendation of securities in

Air New Zealand

•should be read in conjunction with, and is subject to, Air New Zealand’s

consolidated financial statements for the year ended 30 June 2024, prior

annual and interim reports and Air New Zealand’s market releases on the

NZX and ASX

•is current at the date of this presentation, unless otherwise stated.

Air New Zealand is not under any obligation to update this presentation after

its release, whether as a result of new information, future events

or otherwise

•may contain information from third parties. No representations or warranties

are made as to the accuracy or completeness of such information

•refers to the year ended 30 June 2024 unless otherwise stated

•contains forward-looking statements of future operating or financial

performance. The forward-looking statements are based on managements’

and directors’ current expectations and assumptions regarding Air New

Zealand’s businesses and performance, the economy and other future

conditions, circumstances and results. These statements are susceptible to

uncertainty and changes in circumstances. Air New Zealand’s actual future

results may vary materially from those expressed or implied in its forward-

looking statements and undue reliance should not be placed on any forward-

looking statements

•contains statements relating to past performance which are provided for

illustrative purposes only and should not be relied upon as a reliable

indicator of future performance

•is expressed in New Zealand dollars unless otherwise stated and figures,

including percentage movements, are subject to rounding

The Company, its directors, employees and/or shareholders shall have no

liability whatsoever to any person for any loss arising from this presentation or

any information supplied in connection with it. Nothing in this presentation

constitutes financial, legal, regulatory, tax or other advice.

Non-GAAP financial information

The following non-GAAP measures are not audited: Gearing, Net Debt, Gross

Debt, and EBITDA. Amounts used within the calculations are derived from the

audited Group annual financial statements and Five-Year Statistical Review

contained in the 2024 Annual Report. The non-GAAP measures are used by

management and the Board of Directors to assess the underlying financial

performance of the Group in order to make decisions around the allocation of

resources.

Refer to slide 33 for a glossary of the key terms used in this presentation.

FORWARD-LOOKING STATEMENTS AND DISCLAIMER

3
AIR NEW ZEALAND 2024 ANNUAL RESULTS

BUSINESS UPDATE

GREG FORAN

CHIEF EXECUTIVE OFFICER

$222m
earnings before tax

includes $90m of unused credit breakage

16.5m

Passengers flown

Up 4% on last year

$459m

Cargo revenue

above pre-Covid levels despite increased competition

Awarded New Zealand’s

Most Attractive Employer

by Randstad for 2024

On-time performance

improved to 79.4%

up from 76.8% with further improvements targeted

3.5cps

unimputed ordinary dividends

for the 2024 financial year

Customer satisfaction

up at pre-Covid levels

Now over 4.6 million members worldwide

14% annual growth in

Airpoints

TM

membership

2024 YEAR IN REVIEW

Driven by improved onboard offerings and airport

touchpoints

~$100m adverse impact

to FY24 earnings

From aircraft availability challenges, net of

compensation

4

AIR NEW ZEALAND 2024 ANNUAL RESULTS

AIR NEW ZEALAND 2024 ANNUAL RESULTS
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5

AIR NEW ZEALAND 2024 ANNUAL RESULTS

Economic slowdown

in New Zealand

•Swiftly negotiated leased aircraft and

engines

•Increased inventory of parts and

spares

•Network and schedule adjustments,

including temporary suspension of

Chicago

Challenges with

aircraft availability

Cost inflationInflux of competition

on North America

•Targeted capacity reductions

•Improved uptake of ancillary

revenue products

•Monitoring revenue management

settings to respond in real time to

demand changes

•Productivity initiatives

•Targeted headcount reductions

•Review and negotiation of key

supplier arrangements

We expect a continuation of these factors into FY25

5

AIR NEW ZEALAND 2024 ANNUAL RESULTS

PUTTING MITIGATIONS IN PLACE TO PROTECT OUR NETWORK AND SCHEDULE

WE ARE FACING OUR CHALLENGES HEAD ON

•Targeted marketing activity to

maintain strength in premium

cabins

•Increasing cargo volumes to offset

passenger demand softness

•Collaboration with Tourism New

Zealand and alliance partners to

improve customer reach

AIR NEW ZEALAND 2024 ANNUAL RESULTS
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AIR NEW ZEALAND 2024 ANNUAL RESULTS

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AIR NEW ZEALAND 2024 ANNUAL RESULTS

•New and enhanced self-service

offerings for customers

•Investment in new and efficient

ground service equipment

•Two new domestic A321neos

delivered

Elevate

international

Lift

loyalty

Grow

domestic

•Reinvigorated Seats to Suit offering

•Redesigned premium check-in at

Auckland Airport

•Renewed Singapore Airlines alliance

•Refresh of 777 interiors

•Retail partnership ecosystem

grew by four partners

•Airpoints dollar

TM

issuance by

partners up 3 percent

•Prepared for launch of iFly

platform

ENABLED BY STRONG CULTURE AND FOCUSED INVESTMENT

•Launched series of digital

tools to support operational

and customer service

excellence

•Investment in infrastructure

Brilliant basicsDigitalSustainabilityPeople and safety

•13 union agreements ratified

•New Mangōpare pilot cadetship

launched

•Safeguard New Zealand

Workplace Health & Safety Award

•Purchase of first battery

powered, all electric aircraft

due to be delivered in 2026

•Procurement of SAF, targeting

uplift of 10% of total volumes

by 2030

•Multiyear upgrade of digital

platforms and tooling

•Artificial intelligence proof of

concept trials

CONTINUED FOCUS ON DELIVERY OF OUR KIA MAU STRATEGY

WILL UNLOCK FUTURE OPPORTUNITIES FOR THE AIRLINE

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AIR NEW ZEALAND 2024 ANNUAL RESULTS

FINANCIAL

UPDATE

RICHARD THOMSON

CHIEF FINANCIAL OFFICER

AIR NEW ZEALAND 2024 ANNUAL RESULTS
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AIR NEW ZEALAND 2024 ANNUAL RESULTS

8

•Operating revenue of $6.8 billion, up 7%

•Passenger revenue of $5.9 billion, up 11%

•Cargo revenue of $459 million, down 27% on last year

but up 18% on pre-Covid

•Earnings before taxation of $222 million, down 61%

•Net profit after taxation of $146 million, down 65%

•Liquidity of $1.5 billion

1

•Net Debt to EBITDA of 0.8x

•Full year unimputed ordinary dividends of 3.5 cents per

share

2

Covid-19 impacted

period

Earnings/(Loss) Before Taxation

($ millions)

(629)

(415)

(810)

574

222

20202021202220232024

FINANCIAL SUMMARY

1

Includes $1.3 billion cash and $250 million in undrawn funds under our new commercial Revolving Credit Facility (replacing the previous Crown Standby Facility which was undrawn).

2

The airline’s policy is to pay ordinary dividends equal to between 40% to 70% of underlying net profit after tax (underlying NPAT), subject to the Board's discretion. NPAT is calculated on a rolling twelve-month basis.

AIR NEW ZEALAND 2024 ANNUAL RESULTS
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AIR NEW ZEALAND 2024 ANNUAL RESULTS

9

PROFITABILITY WATERFALL

1

For further details on fuel cost movement, refer to slide 24.

2

Relates to Other significant items in the prior year. Please refer to note 3 in the Group Annual financial statements for further information.

Additional commentary

• Significant activity increases

when comparing to FY23 due

to 17% growth in capacity

• Broad based inflation of 6%

across the non-fuel cost base,

a headwind of $225 million on

the FY24 result

• Estimate that earnings would

be ~$100 million higher, net of

compensation, had the airline

been able to operate aircraft

and network as intended

1

2

AIR NEW ZEALAND 2023 ANNUAL RESULTS
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AIR NEW ZEALAND 2024 ANNUAL RESULTS

10

10

10

AIR NEW ZEALAND 2024 ANNUAL RESULTS

DRIVING A DETERIORATION IN UNDERLYING CASK

•Reported CASK improved 1.6% compared to last year, largely due to fuel price movements and mix of longer sector

flying in the period, offset by the impact of inflation

•Excluding the impact of fuel price movements, foreign exchange, and third-party maintenance, underlying CASK

deteriorated 0.6%. Underlying CASK has deteriorated due to non-fuel operating cost inflation of around 6% across the

cost base

•Challenging CASK environment expected to continue into FY25, with limited anticipated capacity growth due to fleet

constraints

AIRCRAFT AVAILABILITY AND COMPOUNDED INFLATION

AIR NEW ZEALAND 2023 ANNUAL RESULTS
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AIR NEW ZEALAND 2024 ANNUAL RESULTS

11

11

11

AIR NEW ZEALAND 2024 ANNUAL RESULTS

Direct labour

1

(price only)

($ millions)

20192024

+20%

20192024

+29%

20192024

~20% to 25%

Variable operating costs

2

(price only)

($ millions)

Total cost base

2

(price only)

($ millions)

SIGNIFICANT COST INFLATION IN RECENT YEARS

EXPECTED TO CONTINUE INTO FY25

1

Includes pilots, crew, airports and engineering and maintenance.

2

Excluding fuel.

Additional commentary

• Landing charges, air

navigation fees and

engineering materials

driving inflationary uplift of

6% for FY24

• Rate only impact on key

P&L lines as follows:

2024

price

change

Maintenance, aircraft

operations and

passenger services

8%

Labour5%

Sales, marketing and

other expenses

5%

AIR NEW ZEALAND 2023 ANNUAL RESULTS
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AIR NEW ZEALAND 2024 ANNUAL RESULTS

12

12

12

AIR NEW ZEALAND 2024 ANNUAL RESULTS

12

Fuel hedging

•Currently hedging Brent Crude only; exposed to pricing

movements in the crack spread

•Hedged with collar structures, with focus on ensuring

downside participation in price declines

•Assuming an average jet fuel price of US$95 per barrel

for FY25, fuel cost would be ~$1.6 billion

1


•FY25 hedges cover 73% of estimated volumes of ~8.2

million barrels

2

Foreign exchange hedging

•US dollar is ~58% hedged for FY25 at 0.6106

MITIGATING FUEL PRICE AND FX VOLATILITY

THROUGH HEDGING

Fuel hedge position

(as at 14 Aug 2024)

Period

Hedged volume

(in barrels)

% hedged

Net compensation

from hedging

(USD)

4

1H FY253,500,00086%(~$4 million)

2H FY252,500,00060%(~$2 million)

1

2025 Fuel cost

3

sensitivity

1

Includes cost of carbon and the associated hedging portfolio, in addition to SAF purchases.

2

As at 14 Aug 2024

3

Assumes NZD/USD rate of 0.6000.

4

Net compensation from fuel hedges represents the unrealised gains/(losses) on fuel hedges, including the cost of the hedges and is in USD.

1,000

1,100

1,200

1,300

1,400

1,500

1,600

1,700

1,800

1,900

2,000

65758595105115125

NZD cost of fuel (millions)

Singapore Jet US$/barrel

UnhedgedHedged

AIR NEW ZEALAND 2024 ANNUAL RESULTS
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AIR NEW ZEALAND 2024 ANNUAL RESULTS

13

FLEET INVESTMENT UPDATE

Actual and forecast aircraft capital expenditure

1

FORECAST DELIVERY PROFILE STRETCHES 787 ORDER

OUT TO FY29

•Forecast investment of $3.2 billion in aircraft

and associated assets through to 2029

•Re-phasing of 787 order updated from the

profile provided at the 2024 Interim result

2

:

‒FY26: 2 aircraft instead of 4

‒FY27: 3 aircraft instead of 2

‒FY28: 1 aircraft instead of 2

‒FY29: 2 aircraft

•Chart includes the forecast cost of interior

retrofit of 14 existing 787 aircraft from 2024

‒Estimated cost of ~$500 million phased

over the next ~3 years

‒First retrofit currently expected to be in-

service from early calendar 2025

• Relatively young widebody fleet age of ~9-10

years

‒Although existing 777-300 fleet (7 aircraft)

could remain operational towards 2030

0

200

400

600

800

1,000

1,200

2020202120222023202420252026202720282029

$ millions

HistoricalForecastForecast Boeing 787 retrofit

1

Includes progress payments on aircraft and aircraft improvements (e.g. refurbishment); excludes engine maintenance. Please refer to slide 30 for fleet delivery table.

2

Based on expected delivery dates, not contractual delivery dates.

AIR NEW ZEALAND 2024 ANNUAL RESULTS
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14

AIR NEW ZEALAND 2024 ANNUAL RESULTS

14

Invest in core operations

Maintain financial resilience and flexibility

DistributionsGrowth capex

Underpinned by our commitment to maintain investment grade credit rating metrics

• Target liquidity range of $1.2 billion to $1.5 billion

• Net Debt to EBITDA ratio of 1.5x to 2.5x

• Fleet and infrastructure investments above WACC through the cycle

• Investment to support the airline’s decarbonisation ambitions

• Ordinary dividend pay-out ratio of

40% to 70% of underlying net

profit after tax (NPAT)

• Return excess capital via special

dividends or share buybacks

• Disciplined investment in value

accretive capex

• Target ROIC above pre-tax

WACC

OUR CAPITAL MANAGEMENT FRAMEWORK DRIVES FINANCIAL

RESILIENCE AND SUSTAINABLE SHAREHOLDER VALUE

SOLID PROGRESS IN FY24 TO MOVE TOWARDS OUR TARGETS

•Major progress on Auckland jet base and 787 interior

programmes

•Investment in battery electric and hybrid ground service

equipment (GSE)

•~$200 million 2023 special dividend paid

•~$70 million unimputed ordinary interim dividend paid

•~$50 million unimputed ordinary final dividend declared

•Cash purchase of two domestic A321neo aircraft

•Establishment of new $250 million revolving credit

facility to supplement liquidity, replacing unsecured

committed Crown Standby Facility cancelled in Mar 24

•Early repayment of select aircraft debt

PROGRESS MADE IN FY24

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AIR NEW ZEALAND 2024 ANNUAL RESULTS

OUTLOOK

GREG FORAN

CHIEF EXECUTIVE OFFICER

AIR NEW ZEALAND 2024 ANNUAL RESULTS
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16

AIR NEW ZEALAND 2024 ANNUAL RESULTS

16

Sector

2024 ASKs

(millions)

1H 2025

(vs 1H 2024)

2H 2025

(vs 2H 2024)

2025 Estimated

Capacity

1

Domestic6,620Flat0% to 5% up0% to 3% up

Tasman and Pacific

Islands

11,655Flat0% to 5% up0% to 3% up

International long-haul23,7920% to 5% down0% to 3% up0% to 3% down

Group

42,0670% to 3% down0% to 3% upDown 1% to flat

FY25 CAPACITY TEMPORARILY CONSTRAINED BY

AIRCRAFT AVAILABILITY

Equates to ~92% of

pre-Covid capacity

1

Compared to FY24 levels. Based on expected delivery dates, not contractual delivery dates. Subject to a high degree of uncertainty based on the ongoing extended maintenance requirements on our A321neo and 787 fleet.

AIR NEW ZEALAND 2024 ANNUAL RESULTS
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AIR NEW ZEALAND 2024 ANNUAL RESULTS

17

2025 OUTLOOK

We have outlined a number of trading conditions that have significantly

impacted our result for the second half of the 2024 financial year, in particular

the tougher economic backdrop in New Zealand driving softness in demand,

the cumulative impact of inflationary cost pressures, the impacts of aircraft

availability issues and significant competition on our US network.

We expect these trading conditions to remain similar through the first half of

the 2025 financial year. Given the ongoing uncertainty, the airline is not

providing guidance at this time

.

AIR NEW ZEALAND 2024 ANNUAL RESULTS
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19
AIR NEW ZEALAND 2024 ANNUAL RESULTS

SUPPLEMENTARY

INFORMATION

20
AIR NEW ZEALAND 2024 ANNUAL RESULTS

20

Revenue

down

(27%)

Driven by:

CARGO PERFORMANCE

• Cargo revenue of $459 million, down 27%

on prior year but up 18% on pre-Covid

levels. Key drivers include:

‒Volume up driven by significant

capacity growth, particularly in

international long-haul

‒No cargo-only flying in FY24

‒Prior year figure includes $98 million in

Government supported cargo flights

‒Increased competition as international

carriers returned to the market

Cargo revenue down 27%

driven by:

Volumes19%

Yields(30%)

Government support(16%)

AIR NEW ZEALAND 2024 ANNUAL RESULTS
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AIR NEW ZEALAND 2024 ANNUAL RESULTS

21

30 Jun 202430 Jun 2023

Capital management targets

(effective from FY24)

1

Gross debt

2

(2,816)

(3,335)

Cash, restricted deposits and net open

derivatives

2


2,044

2,928

Net debt

2

(772)

(407)

Gross debt/EBITDA

2.9x

2.5x

Net debt/EBITDA

0.8x

0.3x

Net Debt to EBITDA ratio of

1.5x to 2.5x

Gearing

27.7%

16.4%

Return on invested capital (ROIC)9.7%22.3%Target ROIC above pre-tax WACC

Total liquidity

2

1,529

2,627

Target liquidity range of

$1.2 billion to $1.5 billion

Moody's rating

Baa1 stable

(investment grade)

Baa2 stable

(investment grade)

Investment grade

Shareholder distributions declared

2.0 cps interim and 1.5 cps

final unimputed ordinary

dividends

6.0 cps special dividend

Ordinary dividend payout ratio of

40% to 70% of underlying net profit

after taxation (NPAT)

3

KEY CAPITAL MANAGEMENT METRICS

1

Please see slide14 for more information on the capital management framework.

2

In $ millions.

3

NPAT is calculated on a rolling twelve-month basis.

AIR NEW ZEALAND 2024 ANNUAL RESULTS
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AIR NEW ZEALAND 2024 ANNUAL RESULTS

22

•Gross Debt of $2.8 billion comprising:

–~$1.4 billion secured aircraft debt and finance leases

1

–$720 million operating leases

1

–$686 million unsecured NZD bond and AUD notes

•Cash of ~$1.3 billion, restricted deposits of $780 million and net open

derivatives of ($15) million

•Net Debt of ~$0.8 billion

•Undrawn $250 million Revolving Credit Facility, expiring May 2027

•Weighted average debt and finance lease maturity of ~3.4 years

2


Capital structure as at 30 Jun 2024

DEBT STRUCTURE AND MATURITY PROFILE

Debt maturity profile as at 30 June 2024

($ millions)

1

Finance leases are lease liabilities with purchase options. Operating leases are lease liabilities without purchase options.

2

Weighted average life of secured aircraft debt, finance leases and unsecured debt. Excludes operating leases.

290

240

234

122

89

69

158

139

44

102

321

263

FY25FY26FY27FY28FY29FY30FY31FY32

25

FY33FY34

Secured Debt and Finance Leases

New Zealand Retail Bond

Australian Medium Term Notes

AIR NEW ZEALAND 2024 ANNUAL RESULTS
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23

AIR NEW ZEALAND 2024 ANNUAL RESULTS

23

UNENCUMBERED AIRCRAFT OF ~$1.6 BILLION

Unencumbered aircraft as at 30 Jun 2024

777-300ER1x

787-91x

A320/321neo7x

A320ceo11x

AT R 7 2-6006x

Q30023x

Current market valuesDebt and equity mix

4.84.8

UnencumberedFinancedEquityDebt

Aircraft values and capital mix

($ billions

2,3

)

1

Excludes spare engine assets and operating leases (leases without a purchase option).

2

Aircraft valuations based on Aircraft Value Analysis Company Limited (AVAC) as at 30 June 2024. Aircraft valuations are subject to market conditions, aircraft condition, FX rates, technology advancement and other factors.

3

Aircraft values are in USD and converted to NZD at June 2024 balance sheet rate of 0.6080. Foreign currency denominated debt outstanding as at 30 June 2024 also converted to NZD at balance sheet rates (JPY: 97.75, EUR: 0.5690).

In addition to $1.6 billion in

unencumbered aircraft,

there is significant equity

value within financing

structures

1

.

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24

AIR NEW ZEALAND 2024 ANNUAL RESULTS

24

1,692

1,499

293

(135)

1

34

2023 FUEL COSTVOLUMEUNDERLYING

PRICE

NET HEDGING

IMPACT

FX

MOVEMENTS

2024 FUEL COST

$134 million

effective decrease

in fuel price

Decrease in

jet fuel price

US$113 to

US$105

per barrel

Jun 2024

hedge loss

of $18m

vs

Jun 2023

hedge loss of

$17m

FUEL COST MOVEMENT

(9%)

AIR NEW ZEALAND 2024 ANNUAL RESULTS
25

25

25

AIR NEW ZEALAND 2024 ANNUAL RESULTS

FINANCIAL OVERVIEW

Jun 2024

$M

Jun 2023

$M

Movement

$

Movement

%

Operating revenue

6,7526,3304227%

Earnings before taxation

222574(352)(61%)

Net profit after taxation

146412(266)(65%)

Operating cash flow

8101,853(1,043)(56%)

Cash position

1,2792,227

(948)(43%)

AIR NEW ZEALAND 2024 ANNUAL RESULTS
26

26

26

AIR NEW ZEALAND 2024 ANNUAL RESULTS

GROUP PERFORMANCE METRICS

Jun 2024Jun 2023Movement

1

%

Passengers carried (‘000s)16,46015,7764%

Available seat kilometres (ASKs, millions) – passenger flights

42,067

34,28123%

Available seat kilometres (ASKs, millions) – passenger and cargo-

only flights

42,06735,961

17%

Revenue passenger kilometres (RPKs, millions)

34,285

29,03218%

Load factor

81.5%84.7%

(3.2 pts)

Passenger revenue per ASKs as reported (RASK, cents)

14.115.6

(10%)

Passenger revenue per ASKs, excluding FX (RASK, cents)

14.115.6

(10%)

Passenger revenue per ASKs excluding FX and unused credit

breakage (RASK, cents)

2

13.915.6

(11%)

1

Calculation based on numbers before rounding.

2

This is RASK excluding $90 million in unused customer credit breakage which has been recognised within passenger revenue in FY24.

AIR NEW ZEALAND 2024 ANNUAL RESULTS
27

27

27

AIR NEW ZEALAND 2024 ANNUAL RESULTS

DOMESTIC

1

Calculation based on numbers before rounding.

2

This is RASK excluding ~$15 million in unused customer credit breakage which has been recognised within passenger revenue in FY24.

Jun 2024


Jun 2023


Movement

1

%

Passengers carried (‘000s)

10,721

10,946(2%)

Available seat kilometres (ASKs, millions) – passenger flights

6,620

6,685(1%)

Revenue passenger kilometres (RPKs, millions)

5,571

5,679(2%)

Load factor84.2%84.9%

(0.7 pts)

Passenger revenue per ASKs as reported (RASK, cents)

29.628.7

3%

Passenger revenue per ASKs, excluding FX (RASK, cents)

29.528.7

3%

Passenger revenue per ASKs excluding FX and unused credit

breakage (RASK, cents)

2

29.328.7

2%

AIR NEW ZEALAND 2024 ANNUAL RESULTS
28

28

28

AIR NEW ZEALAND 2024 ANNUAL RESULTS

TASMAN & PACIFIC ISLANDS

Jun 2024Jun 2023Movement

1

%

Passengers carried (‘000s)3,8113,35214%

Available seat kilometres (ASKs, millions) – passenger flights

11,65510,23714%

Revenue passenger kilometres (RPKs, millions)9,8318,70713%

Load factor84.3%85.1%

(0.8 pts)

Passenger revenue per ASKs as reported (RASK, cents)

13.014.4

(10%)

Passenger revenue per ASKs, excluding FX (RASK, cents)

13.114.4

(9%)

Passenger revenue per ASKs excluding FX and unused credit

breakage (RASK, cents)

2

12.914.4

(10%)

1

Calculation based on numbers before rounding.

2

This is RASK excluding ~$17 million in unused customer credit breakage which has been recognised within passenger revenue in FY24.

AIR NEW ZEALAND 2024 ANNUAL RESULTS
29

29

29

AIR NEW ZEALAND 2024 ANNUAL RESULTS

INTERNATIONAL LONG- HAUL

Jun 2024Jun 2023Movement

1

%

Passengers carried (‘000s)1,9281,47830%

Available seat kilometres (ASKs, millions) – passenger flights

23,79217,35937%

Revenue passenger kilometres (RPKs, millions)18,88314,64629%

Load factor79.4%84.4%

(5.0 pts)

Passenger revenue per ASKs as reported (RASK, cents)10.411.3(8%)

Passenger revenue per ASKs, excluding FX (RASK, cents)10.311.3(9%)

Passenger revenue per ASKs excluding FX and unused credit

breakage (RASK, cents)

2

10.011.3(12%)

1

Calculation based on numbers before rounding.

2

This is RASK excluding ~$58 million in unused customer credit breakage which has been recognised within passenger revenue in FY24.

AIR NEW ZEALAND 2023 ANNUAL RESULTS
30

AIR NEW ZEALAND 2024 ANNUAL RESULTS

30

30

30

AIR NEW ZEALAND 2024 ANNUAL RESULTS

AIRCRAFT DELIVERY SCHEDULE

Aircraft delivery schedule (as at 30 June 2024)

1

Number

in

existing

fleet

Number

on

order

Expected delivery dates

(financial year)

2025

2026202720282029

Owned Fleet on Order

Boeing 787128-

2312

Airbus A320neo / A321neo132-

-2--

ATR 72-6002922

--

--

Operating Leased

Aircraft

Boeing 777-300ER51

1

----

Airbus A320neo / A321neo522

----

1

Delivery table excludes the BETA ALIA CTOL, our first electric aircraft which will enter the fleet as a cargo-only commercial demonstrator from FY26. It should be noted that the table above is based on our assumed delivery

schedule. This differs to the contractual delivery dates.

AIR NEW ZEALAND 2024 ANNUAL RESULTS
31

31

AIR NEW ZEALAND 2024 ANNUAL RESULTS

31

1

For 2021 and 2022, excludes the Boeing 777-200ER fleet. Does not include the BETA ALIA CTOL, our first electric aircraft which will enter the fleet as a cargo-only commercial demonstrator from FY26. Does not include three short-

term leased 777-300ER aircraft.

2

Includes the three short-term leased 777-300ER aircraft.

FLEET AGE UPDATE

Fleet type202420252026

Boeing 777-300ER

2

91010

Boeing 787

141416

Airbus A320

171717

Airbus A320/A321neo

182020

ATR72-600

293131

Bombardier Q300

232323

Total Fleet

110115117

7.1

6.7

7.3

7.9

8.7

9.3

10.1

2020202120222023202420252026

Aircraft fleet age in years

(seat weighted)

1

HistoricalForecast

AIR NEW ZEALAND 2024 ANNUAL RESULTS
32

32

AIR NEW ZEALAND 2024 ANNUAL RESULTS

32

UNUSED CUSTOMER CREDITS

•As at 30 June 2024, $212 million of unused

customer credits were included in

Transportation Sales in Advance (compared

with 30 June 2023 balance of $282 million)

•Within that $212 million, $186 million relate to

a flexibility policy over the January 2020 to

September 2022 period

•These outstanding customer credits have

expiration dates up to 31 January 2026

•For the FY24 period, breakage of $90 million

related to the Flexibility Policy Credits was

recognised as Passenger Revenue

•Remaining Flexibility Policy Credits which

could potentially be subject to further breakage

either in FY25 or FY26 is $96 million

186

96

212

122

Unused customer credits

(as at 30 June 2024)

Unused customer credits, net of breakage

(potentially subject to future breakage)

Flexibility Policy CreditsDirect Travel Credits

AIR NEW ZEALAND 2024 ANNUAL RESULTS
33

33

AIR NEW ZEALAND 2024 ANNUAL RESULTS

33

Available Seat Kilometres (ASKs)Number of seats operated multiplied by the distance flown (capacity)

Cost/ASK (CASK)Operating expenses divided by the total ASK for the period

GearingNet Debt / (Net Debt + Equity)

Earnings before interest, tax, depreciation

and amortisation (EBITDA)

Operating earnings before depreciation and amortisation, net finance costs and taxation

Gross DebtInterest-bearing liabilities and lease liabilities

Net Debt

Interest-bearing liabilities and lease liabilities less bank and short-term deposits, net open derivatives held in relation to

interest-bearing liabilities and lease liabilities, and interest-bearing assets

Cash, restricted deposits and net open

derivatives

Bank and short-term deposits, interest-bearing assets and net open derivatives held in relation to interest-bearing

liabilities and lease liabilities

Liquidity

Cash and cash equivalents (which excludes restricted deposits) plus the outstanding amount of any revolving facility

available to be drawn

Passenger Load FactorRPKs as a percentage of ASKs

Passenger Revenue/ASK (RASK)Passenger revenue for the period divided by the total ASKs on passenger flights for the period

Revenue Passenger Kilometres (RPKs)Number of revenue passengers carried multiplied by the distance flown (demand)

GLOSSARY OF KEY TERMS

The following non-GAAP measures are not audited: Gearing, Net Debt, Gross Debt and EBITDA. Amounts used within the calculations are derived from the audited Group financial statements and Five-Year Statistical Review contained in the

2024 Annual Report. The non-GAAP measures are used by management and the Board of Directors to assess the underlying financial performance of the Group in order to make decisions around the allocation of resources.

AIR NEW ZEALAND 2024 ANNUAL RESULTS
34

34

AIR NEW ZEALAND 2024 ANNUAL RESULTS

34

Resources

Contact information

Email: investor@airnz.co.nz

Share registrar: enquiries@linkmarketservices.co.nz

Investor website:

www.airnewzealand.co.nz/investor-centre

Monthly traffic updates:

www.airnewzealand.co.nz/monthly-investor-updates

Corporate governance:

www.airnewzealand.co.nz/corporate-governance

Sustainability: https://www.airnewzealand.co.nz/sustainability

FIND INFORMATION ON AIR NEW ZEALAND

AIR NEW ZEALAND 2024 ANNUAL RESULTS
35

---

Annual Report
2024

About this ReportContents
At Air New Zealand, we are proud of our role in supporting New Zealanders to succeed

and thrive at home and around the world.

Since our first flight to Sydney in

1940, a nine-hour journey with just

10 passengers, Air New Zealand has

connected millions of New Zealanders

and their products to the world.

We have played a key role representing

Aotearoa New Zealand on the global

stage, with our authentic Kiwi service,

operational excellence, and passion

for innovation.

In this report, we share the story of our

year. Of the innovation and investment,

the collaboration and manaaki, and

the commitment and professionalism

of 11,700 Air New Zealanders.

All made

much more remarkable given the


backdrop of operational and economic

challenges that had a significant impact

on our financial performance.

We welcome your feedback on this

report. Please send any comments or

suggestions to investor@airnz.co.nz.

A digital version of this report, along

with previous annual and interim

reports is available at: airnewzealand.

co.nz/financial-information.

This report covers the financial year

ended 30 June 2024 and is dated

29 August 2024. It has been approved

by the Board and is signed on behalf of

the Air New Zealand Group by Dame

Therese Walsh, Chair of the Board, and

Greg Foran, Chief Executive Officer.

In conjunction with the Air New Zealand

2024 Climate Statement, this document

constitutes the 2024 Annual Report to

shareholders of Air New Zealand Limited.

Dame Therese Walsh

Chair

Greg Foran

Chief Executive Officer

About this Report 01

Our Purpose 02

Air New Zealand at a Glance 04

Performance Highlights 06

Letter from the Chair and

Chief Executive Officer 07

Business Highlights 12

Our Strategy 15

Our Financial Performance 18

Financial Commentary 19

Financial Summary 22

Change in Profitability 23

Our Sustainability Update 24

Our Corporate Governance

Statement 35

Employee Remuneration 51

Remuneration Report 52

Interests Register 55

Directors’ Interests in

Air New Zealand Securities 56

Indemnities and Insurance 56

Subsidiary Companies 56

Other Disclosures 57

Operating Fleet Statistics 58

Securities Statistics 59

General Information 61

Our Consolidated Financial

Statements 62

Directors’ Statement 64

Statement of Financial

Performance 65

Statement of Comprehensive

Income 66

Statement of Changes In Equity 67

Statement of Financial Position 68

Statement of Cash Flows 69

Statement of Accounting Policies 70

Notes to the Financial Statements 73

Independent Auditor’s Report 108

Five Year Statistical Review 112

Shareholder Directory 116

AIR NEW ZEALAND

ANNUAL REPORT 2024

01

AIR NEW ZEALAND GROUP

Our guiding purpose is to enrich our country by
connecting New Zealanders to each other and

New Zealand to the world.

This is an idea that’s been at the heart

of our airline since the very beginning.

Embedded in this purpose is a

promise to our people, our customers

and our community. That promise is

Manaaki – taking care further than

any other airline.

This idea of care is encapsulated in

our values and is implicit in everything

we do – from taking care of each other,

our customers, our environment and

the communities we serve.

Our Purpose

AIR NEW ZEALAND

ANNUAL REPORT 2024

0302

AIR NEW ZEALAND GROUP

TO BE UPDATED
Air New Zealand at a Glance

At Air New Zealand we provide world-class

air passenger and cargo services to, from and

within New Zealand.

We operate one of the most comprehensive

domestic and regional networks in the world,

flying to 20 destinations across New Zealand,

offering more than 400 flights every day.

Internationally, our strategic focus and

competitive advantage lie within the Pacific

Rim where our network reach extends from

New Zealand into Australia, the Pacific

Islands, Asia and North America. Alongside

key global alliance partners, including United

Airlines, Singapore Airlines, Cathay Pacific

and Air China, we connect New Zealand to

more than 600 destinations worldwide.

Our network serves more than 16 million

passengers a year and is operated by

a fleet of 110 aircraft and around 11,700

employees globally.

N e w Yo r k

Chicago*

Vancouver

San Francisco

Los Angeles

Houston

Honolulu

Ta h i t i

Rarotonga

Samoa

Niue

Tonga

Fiji

New Caledonia*

Cairns

Sunshine Coast

Brisbane

Gold Coast

Sydney

Adelaide

Melbourne

Hobart

Perth

Queenstown

Christchurch

Wellington

Auckland

Denpasar

Singapore

Hong Kong

Ta i p e i

Shanghai

Seoul

To k y o

* These routes are temporarily suspended.

Kerikeri

Whangārei

Tauranga

Hamilton

Rotorua

Ta u p ō

Gisborne

Hawke’s Bay

Palmerston North

New Plymouth

Nelson

Blenheim

Hokitika

Timaru

Dunedin

Invercargill

Queenstown

Christchurch

Wellington

Auckland

AIR NEW ZEALAND

ANNUAL REPORT 2024

0504

AIR NEW ZEALAND GROUPAIR NEW ZEALAND

ANNUAL REPORT 2024

Performance Highlights
$6.8b

Operating revenue

Up 7% on last year

$146m

Net profit after taxation

Down 65% on last year

$225m

Increase in non-fuel operating

costs due to inflation

Up 6% on last year

$120m

Dividends

Declared for the 2024 financial year

0.8x

Net Debt to EBITDA

Compared to a target range of 1.5x to 2.5x

$222m

Earnings before taxation

Down from $574 million, as the cost

environment and aircraft availability

challenges constrained the result

$100m

Adverse impact to earnings

Due to aircraft availability challenges,

net of compensation

$1.5b

Liquidity

With a target range of $1.2 billion to

$1.5 billion

~

Dame Therese Walsh

Chair

Greg Foran

Chief Executive Officer

Letter from the Chair and Chief Executive Officer

Kia ora koutou

Across the 2024 financial year, our team

continued to demonstrate their ability to adapt

and innovate, delivering results for our customers

in an ever-changing environment.


Despite the near-term challenges,

Air New Zealand rolled out new

tools and digital enhancements,

greater self-service capability and

reinvigorated onboard offerings,

never losing sight of what we need

to do to be a future-fit airline.

Following an exceptional financial

performance last year, when pent-up

levels of demand and industry-wide

capacity constraints drove one of the

strongest results in our history, we

knew that 2024 would be different.

And while the airline reported a solid

result for the first half of the 2024

financial year, the second half proved

increasingly challenging as the impact

of operating and economic headwinds

became more pronounced.

Across the second half, the revenue

environment tightened further as the

cost-of-living crisis and weaker New

Zealand economy started to noticeably

impact demand. At the same time,

softer corporate and government

spend on domestic travel compounded

pressure on yields. Intense international

competition on our North American

network, which saw market capacity

increase almost 50 percent for the year,

and the cumulative effect of significant

cost inflation, further impacted our

financial performance.

These issues are each substantial

in their own right but have been

exacerbated by an unfortunate trifecta

of challenges that we currently face with

aircraft availability. The accelerated

maintenance schedule for Pratt &

Whitney PW1100 engines worldwide

07

AIR NEW ZEALAND GROUPAIR NEW ZEALAND

ANNUAL REPORT 2024

06

has meant that up to six of our newest
and most efficient Airbus neo aircraft

have been out of service at times,

and we expect this to persist to some

extent across the next 12 to 24 months.

Ongoing maintenance requirements

on the Trent 1000 engines that power

our existing Boeing 787 fleet and

reduced levels of spares in the market

have meant that up to three of our

Dreamliners are also on the ground at

times. On top of this, the global aviation

supply chain continues to struggle, and

we acknowledge there may be some

risk of further delivery delays of new 787

Dreamliners from Boeing. While these

are not safety issues, they have resulted

in more aircraft than anticipated on the

ground, and large-scale operational

inefficiencies.

We know these challenges are not unique

to Air New Zealand. Supply chain and

aircraft delivery delays, a lack of engine

spares, growing costs and a shortage of

key workgroups like aircraft engineers

are major issues facing many airlines

across the global aviation industry. While

we expect these issues to largely resolve

within the next two years, they have had

a significant impact on our performance

this financial year. We have announced

earnings before taxation of $222 million

for the 2024 financial year and estimate

the result would have been around $100

million higher, net of compensation, had

we been able to operate our aircraft and

network schedule as intended.

We are incredibly proud of our team who

quickly took action to limit the impact of

these challenges on our customers. We

leased three additional aircraft, no easy

feat in a market where many carriers

globally are searching for aircraft spares.

We retrained pilots and crew to align with

aircraft availability and made decisions

to optimise routes, so we could make

the best use of our constrained fleet.

We also added resource to the contact

centre to support customers as we made

necessary adjustments to our schedule

and rapidly reestablished the wet lease

arrangement with WAMOS. These

temporary actions came at a cost, but

we know it was the right thing to do for

our customers.

Despite the considerable distractions in

the current environment, as a business

we remain focused on the big picture

– controlling what we can, relentlessly

focusing on our customers and our

people, and investing for the future. Our

Kia Mau strategy continues to serve us

well, driving improvements in our core

capabilities, and we are proud of what

has been achieved for our customers

and our people so far.

Across the year we rolled out new tools

in our digital app, such as the baggage

tracking feature, and multiple booking

management enhancements which

place more self-service capability in

our customers hands. Our recently

launched Ops Collab platform, which

enables instant communication between

cabin crew, ground staff and operations

Letter from the Chair and Chief Executive Officer (continued)

control has been a gamechanger for

improving our boarding and aircraft turn

times. We redesigned check-in areas at

Auckland Domestic and International

airports, minimising queues and

providing a better customer experience.

We also rolled out a reinvigorated Seats

to Suit product on our international

short-haul network to give customers

greater flexibility and to ensure we

continue to provide good value across all

ticket price points.

In the coming months we have some

further exciting developments to

share. We will be trialling digital bag

tags, which will enable customers to

track their baggage on a real time

basis every step of their travel journey.

We recently went live with our new

loyalty platform iFly, which will form

the foundation of the loyalty scheme

of the future. Our new Auckland

International Koru lounge design

will be finalised, and we are excited

to unveil a new world-class lounge

offering to customers within the next

two years. As aircraft availability issues

start to resolve, we are also turning our

minds to the network opportunities

and potential new routes we may look

to serve in the medium to longer term.

We know the last 12 months have

been difficult and that our ability to

effectively navigate these challenges

is due to our incredible people, who

are always willing to go the extra mile

to deliver for our customers. We want

to acknowledge and thank the 11,700¹

strong whānau of Air New Zealanders

for their hard work and dedication.

Financial results

Turning to the results, Air New Zealand has

delivered earnings before taxation of $222


million for the year. This was an expected

decline on the prior year, which benefited

from significant pent-up demand as New

Zealand’s borders reopened.

Passenger revenue increased to $5.9

billion, driven largely by a 23 percent

increase in capacity, primarily across

1. Refers to Full Time Equivalent employees.

AIR NEW ZEALAND

ANNUAL REPORT 2024

0809

AIR NEW ZEALAND GROUP

the international long-haul network.
Softness in domestic corporate and

government demand was experienced

from September 2023 and persisted

across the remainder of the financial

year. Also included within passenger

revenue is $90 million of credit

breakage for unused customer travel

credits that were considered highly

unlikely to be redeemed.

Operating costs, including fuel, grew

15 percent driven primarily by

increased long-haul flying. US dollar

fuel prices declined seven percent,

however increased levels of flying

and unfavourable foreign exchange

movements saw overall fuel costs grow

to $1.7 billion.

Cost inflation continues to challenge our

productivity efforts, with approximately

$225 million of additional non-fuel

operating cost headwinds. This

represents an uplift of six percent for the

year and brings the cumulative impact

of inflation across the past five years to

around 20 to 25 percent. While growth

in the network has provided some

scale benefits in parts of the cost base,

productivity remains below the levels

achieved pre-Covid as the airline carries

extra costs to help manage ongoing

disruptions in the supply chain.

Capital Management and Dividends

Management has made good progress

this year to move the airline closer

to our Capital Management targets.

This includes the resumption of

ordinary dividends, voluntary early

repayment of debt and an increase in

unencumbered aircraft.

Letter from the Chair and Chief Executive Officer (continued)

Liquidity as at 30 June 2024 was $1.5

billion and net debt to EBITDA was 0.8x.

In November 2023, Moody’s upgraded

the airline’s investment grade credit

rating from Baa2 to Baa1, reflecting

the strength of the airline’s recovery

and reaffirming Air New Zealand’s

position as one of the highest credit-

rated airlines in the world. Maintaining

our investment grade rating provides

us with continued access to capital at

competitive rates, giving us flexibility

and resiliency.

On the basis of our ongoing balance

sheet strength and the result, the Board

is pleased to declare an unimputed

final ordinary dividend of 1.5 cents per

share, which equates to a payout ratio

of 69 percent of the prior 12 month’s

underlying net profit after taxation.

This takes the total dividend to 3.5

cents per share for the year.

Sustainability

In July 2024, after careful consideration,

we made the difficult decision to

remove our 2030 science-based

carbon intensity reduction target and

to withdraw from the Science Based

Targets initiative (SBTi).

Many of the levers needed to achieve

the target, including the availability

of new aircraft, the affordability and

availability of alternative jet fuels,

and global and domestic regulatory

and policy support, are outside the

airline’s direct control and have become

increasingly challenging.

Despite withdrawing from the initiative,

the workstreams we set up to help us

achieve the target continue, including

trialing next generation aircraft and

ongoing efforts to find cost effective

sources of alternative jet fuels. Work

has also begun to consider a new near-

term carbon emissions reduction target

that better reflects the challenges

we face with respect to aircraft and

alternative jet fuel availability.

Outlook

We have outlined a number of trading

conditions that have significantly

impacted our result for the second half

of the 2024 financial year, in particular

the tougher economic backdrop in New

Zealand driving softness in demand,

the cumulative impact of inflationary

cost pressures, the impacts of aircraft

availability issues and significant

competition on our US network.

We expect these trading conditions

to remain similar through the first half

of the 2025 financial year. Given the

ongoing uncertainty, the airline is not

providing guidance at this time.

We remain focused on operating

effectively through the current

economic and operating conditions.

Our balance sheet is robust, with

capacity to prudently manage these

headwinds while investing sensibly for

the future. We believe in the strength of

our plan and our team and are excited

about the opportunities ahead as we

move out of this current cycle.

The actions we have taken across the

year to deliver value for our customers

will set us up well for the future, and

you can expect both the Board and

management to continue to focus

on improving returns, while ensuring

we stay true to our culture and our

commitment to provide a world-class

travel experience for our customers.

On behalf of the Board and management,

we want to thank our shareholders for

your continued support.

Ngā mihi nui.

Letter from the Chair and Chief Executive Officer (continued)

Dame Therese Walsh

29 August 2024

Greg Foran

29 August 2024

AIR NEW ZEALAND GROUP

11

AIR NEW ZEALAND

ANNUAL REPORT 2024

10

Business Highlights
Customer

satisfaction

Now back at pre-Covid levels

Proud of our

people

As they focus on creating a seamless,

quality customer experience

Digital innovation

Making it easier for our team to work

collaboratively and enhancing

customer service

Record growth in

Airpoints


members

Up 14% to 4.6 million members

Investing in our future

With new fleet, aircraft hangars, digital

tools and battery electric and hybrid

ground service equipment (GSE)

Improved inflight

experience

With new menus, snack selections and

inflight entertainment

Reinvigorated

Seats to Suit

Providing greater customer flexibility

and value

Renewed Premium

Check-in experience

With upgraded kiosk technology and

improved customer flow in a modern,

contemporary space

Leaning into

our decarbonisation

journey

With our first commitment to a next

generation all-electric aircraft, and target

for Sustainable Aviation Fuel (SAF)

2

uplift

of 10% of our total fuel volumes by 2030

Elevating inflight dining

This year we kicked off a culinary journey

to elevate our onboard dining experience.

Our goal? To redefine inflight dining and

showcase the very best of New Zealand’s

culinary scene to our passengers.

Our adventure started with the Great

Kiwi Snack Off – a nationwide search

for the tastiest onboard snacks. Over

400 Kiwi businesses answered the call,

flooding us with delicious options.

A panel of “snackperts” – chosen from

thousands of applicants – tasted their

way through the submissions, ensuring

only the most exceptional snacks made it

onboard. Chocolate dipped pretzels and

almonds, tangy lemon meringue coated

popcorn, and crunchy dried cheese are

just a few of the delicious treats that are

now tempting our passengers.

Our journey continued with the launch

of “A Taste of Aotearoa,” our premium

inflight dining menu. This is a testament

to the exceptional produce and

ingredients grown here in New Zealand.

From our exclusively New Zealand wine

list to our carefully curated beverage

menu showcasing local spirits and craft

beer, every bite and sip is a celebration

of Kiwi flavours.

The result – a refreshed inflight

dining experience that celebrates

New Zealand’s culinary heritage and

delights passengers. By showcasing

the best of New Zealand’s food and

beverage offerings, we aim to provide

our passengers with an unforgettable

inflight experience.

Homegrown app streamlining

airport operations

With more than 16 million passengers

arriving and leaving on our flights

each year, efficient communication

is the key to ensuring a seamless and

smooth operation.

The launch of Ops Collab, a new

homegrown app, has revolutionised the

way our airport teams connect with each

other. Our people can now easily and

instantly communicate via the app on

their mobile device, co-ordinating plane

arrival and departures, with passenger

boarding and disembarking. The app

eliminates the need for lengthy, multi-

step communication processes and

ensures everyone is on the same page.

Ops Collab is proving to be a game-

changer for our people, reducing

boarding times, improving customer

service, and enhancing overall

efficiency. By further leveraging the

power of digital technology, we’ve

transformed the way our teams work,

resulting in a more efficient and

customer-focused operation.

2. Sustainable aviation fuel is a form of alternative jet fuel referred to as SAF by the United Nations, national governments and the aviation

industry. For further information on the definition of SAF, please refer to pages 27 and 49 of Air New Zealand’s 2024 Climate Statement.

AIR NEW ZEALAND

ANNUAL REPORT 2024

12

AIR NEW ZEALAND GROUP

13

Our Strategy
A new check-in experience

The transformation of our check-in areas

at Auckland International Airport is part

of the airline’s ongoing commitment to

improving our customer experience.

With upgraded kiosk technology, more

options to self-serve and improved flow,

passengers can now enjoy a smoother

check-in process. Not only that, a new

one-click check-in option on the Air

New Zealand app allows customers

to complete as much of the check-in

process as possible before leaving

home. This not only saves time but also

creates a more relaxed and enjoyable

start to the travel experience.

The premium check-in area at Auckland

International Airport has also undergone

a complete redesign, creating a

welcoming and sophisticated space that

reflects the unique spirit of Aotearoa

New Zealand. With natural elements like

a living wall and a digital wall showcasing

bespoke art and music, the area now

feels larger and more inviting.

The refreshed check-in is the beginning

of a new look and feel for Air New

Zealand’s physical spaces, expressing

the unique diversity, vibrancy, and

personality of our country.

Business Highlights (continued)

15

AIR NEW ZEALAND GROUPAIR NEW ZEALAND

ANNUAL REPORT 2024

14

Our Strategy
Profit DriversSelect 2024 AchievementsLooking ahead, opportunities on our strategic roadmap include:

Grow

Domestic

• New and enhanced self-service offerings

via the app

• Investments in new and efficient ground

service equipment

• Purchase of two new domestic A321neos

• Offering our customers new and enhanced products

• Driving lower costs for our customers through adding larger

and more efficient fleet across the network

• Growing our regional connectivity with additional services on

high demand routes

• Improved utilisation of our network schedule and aircraft to

provide customers with more flying choices

Elevate

International

• Reinvigorated Seats to Suit offering

• Redesigned premium check-in at Auckland Airport

• Renewed the Singapore Airlines alliance for

a further 5 years

• Refreshed the Boeing 777 interiors

• Enhanced our inflight entertainment and onboard

food offerings

• Retrofitting our 14 existing Boeing 787 Dreamliners with new

interiors and an increased number of premium cabin seats

• Delivery of new GE-powered Boeing 787 Dreamliners and

A321neos

• Offering new and improved products and services for our

customers

• Growing existing and new international markets with new

fleet and in conjunction with alliance partners

• Upgrade of our cargo management system

Lift Loyalty

• Retail partnership ecosystem grew by four

partners

• Growth in volume of products in store – now at

13,000 items

• Finalise preparation for launch of iFly platform

• Investing further in the member experience, including

enhanced benefits and increased personalisation of offers

and services

• Growing our portfolio of Airpoints™ proprietary offerings to

customers such as the Airpoints™ Store

• Enhancing the value customers realise through paying for

flights with Airpoints Dollars™

EnablersSelect 2024 AchievementsLooking ahead, opportunities on our strategic roadmap include:

Brilliant Basics

• Launched a series of digital tools to support

operational and customer service excellence,

such as a new flight planning system and

workforce collaboration tools to improve

on-time performance

• Investment in core airport and engineering

infrastructure

• Further use of live chat channels for customers

• Improved customer options in the event of flight disruptions

• Optimising aircraft maintenance to improve schedule reliability

• Upgrade of airport and engineering infrastructure

Serious about

Sustainability

• Purchase of first battery-powered, all-electric

aircraft

• Procured 0.4 percent of annual fuel

consumption from SAF, with a view to uplift

10 percent of 2030 fuel volumes

• Induction of the all-electric Alia aircraft, to carry select cargo

on the Domestic network

• Increase pricing and volume certainty for future SAF volumes

through appropriate offtake agreements

• Improved operational procedures to reduce fuel consumption

across fleets

Digital

Dexterity

• Multiyear upgrade of digital platforms and tooling

• Over 50 artificial intelligence proof of concept

trials undertaken

• Continued transition to modern and scalable digital

infrastructure

• Investment in further artificial intelligence applications

Prioritising

People and

Safety

• 13 union agreements ratified

• New Mangōpare pilot cadetship launched

• Winning the Safeguard New Zealand Workplace

Health & Safety Award

• Increased investment in learning and training across the airline

• Expand Mangōpare pilot cadetship programme

• Building Air New Zealand’s culture of health and wellbeing

• Continued investment in our agile and lean operating model,

including in operational areas

Kia Mau

The strategy that guides us is called

Kia Mau, which means “get ready and

remain steadfast”. The aviation sector

is dynamic, with externalities such as

competition, economic conditions

and supply chain uncertainty driving

the need for business agility. At the

same time, customer expectations for

seamless travel with excellent service

are valued more than ever – and that is

our opportunity.

The Kia Mau strategy outlines how

we will step change our customer

proposition to deliver sustainably

stronger financial performance over

the medium to long-term, and unlock

our full potential.

The Kia Mau strategy has three drivers

of profit enhancement – growing

our domestic business, elevating

our international business and lifting

the value of our Airpoints™ loyalty

programme. Supporting these drivers

are four important enablers that guide

our efforts – Brilliant Basics, Serious

about Sustainability, Digital Dexterity,

and Prioritising People and Safety.

Grow Domestic

Our domestic business is core to

Air New Zealand’s purpose and provides

critical infrastructure to connect

New Zealand. Through decades of

investment in fuel efficient aircraft,

modern lounges and innovative digital

products, we have sustained strong

market share of approximately 85

percent. We do not take our position

as the national airline for granted,

and continuing to grow our domestic

network while delivering a world-class

service is a key strategic priority.

Elevate International

Elevating our international business

allows us to connect New Zealand with

the world, by flying to destinations where

our core New Zealand customers want to

travel, and to markets that will enhance

New Zealand’s tourism and economic

ambitions. Profitable international

growth will leverage the considerable

investment in aircraft, new product and

service offerings on-board and strong

alliance partnerships to ensure we are

fulfilling our promise as a premium-

leisure carrier. Cargo is a key component

of our international network strategy.

Lift Loyalty

Our Airpoints™ loyalty programme is

ubiquitous in New Zealand, with over

4.6 million members, which essentially

means there is one Airpoints™ member

for every New Zealand household. The

popularity of our programme and our

member engagement enables both

increased airline revenue and additional

profit streams from our valued partners.

To deliver the profit potential

across these three areas, we are

focused on continuously improving

on four enablers:

Brilliant Basics

Brilliant operational execution is the

foundation for an exceptional customer

experience. For us, Brilliant Basics means

world-class operational performance

and service for our customers so they will

choose to fly with Air New Zealand. To

execute on this promise, we are building

new proprietary digital tools, leveraging

predictive maintenance technology

across our fleet, developing more self-

service options for customers via our

app and implementing new ways of

working for our airport teams which

is focused on improving our on-time

performance for customers.

Serious about Sustainability

Achieving our sustainability ambitions is

critical to our long-term success, however

we know that targeting net zero emissions

will be incredibly challenging for the

aviation industry. We are focused on

investments in next generation and new

generation aircraft, Sustainable Aviation

Fuel (SAF), and operational efficiencies to

reduce our fuel burn and waste.

Digital Dexterity

We aspire to be the world’s leading

digital airline. That means investing in

innovations and digital infrastructure

that make life easier for our customers

and our people – from the moment they

start planning their trip or turn up to

work for their shift, to the moment they

exit the aircraft.

One of the objectives of our cross-

functional operating model is to embed

digital capability and thinking across all

parts of Air New Zealand.

Prioritising People and Safety

Our number one priority is ensuring

that our customers get to and from their

destinations safely and that the health,

safety and wellbeing of our people is at

the forefront of every decision we make.

Our people have proven time and time

again to be the secret to our success.

We have a strong legacy of Air New

Zealanders who go the extra mile for our

customers. This is what makes our service

offering so unique and we will continue

to drive a strong culture to sustain our

world-class customer offering.

Progress to date

We are now two years into our strategy

and have seen significant improvements

to our core capabilities and delivery on

our objectives.

The table to the right highlights our key

opportunities across each of the drivers

and provides detail on some of our

achievements in the 2024 financial year.

AIR NEW ZEALAND

ANNUAL REPORT 2024

AIR NEW ZEALAND GROUP

1716

AIR NEW ZEALAND

ANNUAL REPORT 2024

Air New Zealand has reported earnings before
taxation of $222 million for the 2024 financial year

compared to $574 million last year.

The weaker economic backdrop in

New Zealand drove a further

deterioration in domestic demand

in the second half, particularly for

corporate and government segments.

This decline in demand, together with

the requirement for accelerated engine

maintenance across the airline’s Boeing

787 Dreamliner and Airbus A321neo

fleets and elevated competition from

US carriers, impacted the financial result

this year. Net profit after taxation was

$146 million.

Revenue

Operating revenue for the year

increased 6.7 percent to $6.8 billion

due to a significant ramp-up in

capacity on the airline’s international

long-haul routes. Excluding the

impact of foreign exchange, operating

revenue increased 6.3 percent.

Total capacity (Available Seat

Kilometres, ASK) increased 17 percent,

reflecting the full resumption of flying

including the Boeing 777-300ER fleet

which was previously grounded due to

Covid-19. Capacity, excluding cargo-

only flying in the prior year, increased

23 percent. This capacity represents

approximately 90 percent of the

airline’s pre-Covid network.

Passenger revenue grew 11 percent

to $5.9 billion as a result of increased

international flying. Demand (Revenue

Passenger Kilometres, RPK) increased at

a slower rate than capacity, resulting in

a load factor of 81.5 percent, a decrease

of 3.2 percentage points from the

prior year. Revenue per Available Seat

Kilometre (RASK) decreased 9.8 percent

excluding foreign exchange, as both

load factors and yields were impacted

by the significant growth in international

long-haul. This includes the impact

of unused customer credit breakage

of $90 million which was recognised

within passenger revenue in the current

financial year. Excluding credit breakage,

RASK decreased 10.9 percent excluding

foreign exchange.

Capacity across the international long-

haul network increased by 37 percent,

as the prior year was impacted by the

phased return of grounded Boeing

777-300ER aircraft and the gradual

removal of border restrictions for some

Asian markets. Demand grew at a slower

rate than capacity due to significantly

increased market capacity growth

particularly between New Zealand and

the United States. This resulted in a 5.0

percentage point decline in international

long-haul load factors to 79.4 percent.

International long-haul RASK decreased

by 11.5 percent excluding credit

breakage and the impact of foreign

exchange. Changes in foreign exchange

resulted in a 0.7 percent improvement in

reported RASK during the year.

International short-haul capacity

increased by 14 percent, driven by more

widebody flying to Australia and the

Pacific Islands. This additional capacity,

alongside increased competition, meant

that total market capacity grew at a

faster rate than demand. Load factors

decreased 0.8 percentage points to

84.3 percent and RASK decreased 10.4

percent excluding credit breakage and

the nominal impact of foreign exchange.

Domestic capacity decreased 1.0

percent for the year, with up to six jet

aircraft removed from service for parts

of the year due to the global Pratt &

Whitney PW1100 accelerated engine

maintenance requirements. Despite this,

demand still decreased by more than

capacity as macroeconomic conditions

in New Zealand softened across the

financial year, which significantly

impacted the corporate and government

customer segments. While load factors

decreased 0.7 percentage points to

84.2 percent, Domestic RASK was up 2.1

percent excluding credit breakage and

the nominal impact of foreign exchange,

due to the reduction in capacity flown.

Cargo revenue was $459 million, a

decrease of 27 percent. This was driven

by the cessation of the New Zealand

Government cargo subsidy scheme in

March 2023, as well as an increase in total

market cargo capacity into New Zealand

as international carriers recommenced

flying. Both factors resulted in an overall

reduction in cargo yields, despite load

factors improving. Foreign exchange had

a nominal impact.

Financial Commentary

Our Financial

Performance

$222m

earnings before taxation

down 61% on last year

$90m

revenue benefit

from unused customer

credit breakage

$5.9b

passenger revenue

up 11% on last year

AIR NEW ZEALAND GROUP

19

AIR NEW ZEALAND

ANNUAL REPORT 2024

18

Contract services and other revenue was
$351 million, a decrease of 0.6 percent,

due to reduced third-party maintenance

revenue resulting from the closure of the

Gas Turbines business, partially offset by

increased passenger ancillary services.

Foreign exchange had a nominal impact.

Expenses

Operating expenditure increased to

$5.8 billion for the year as the airline

further restored its international

network. Reported costs per ASK

(CASK) improved 1.6 percent as a result

of lower fuel prices and the change in

mix of flying, with a higher proportion of

lower CASK long-haul flying compared

to the prior year. This was largely offset

by broad based inflationary pressure,

which led to a $225 million increase in

non-fuel operating costs compared to

the prior year. Underlying CASK, which

excludes the impact of fuel price, foreign

exchange and third-party maintenance,

deteriorated by 0.6 percent.

Labour costs were $1.6 billion, increasing

by 13 percent compared to last year.

Full-Time Equivalent labour (FTE)

increased 2.0 percent to approximately

11,700. The increase in FTE was driven

primarily by the need for increased

levels of operational staff to support the

return of international long-haul flying.

To a lesser extent, extra resources to

manage operational and supply chain

disruptions also drove the FTE growth.

Wage inflation of 5.3 percent contributed

to higher labour costs, partly offset by

lower provisions for short-term incentive

payments in the current year.

Fuel costs were $1.7 billion, increasing

13 percent this year due to a 21 percent

or $293 million increase in fuel

consumption. The increase in fuel

consumption was driven by a mix of

greater overall network capacity and

higher usage of the Boeing 777-300ER

fleet on routes that would otherwise

have been served by the more efficient

Boeing 787 Dreamliners. A weaker

New Zealand dollar also contributed

$34 million to the overall increase in

fuel costs, as did an increase in the cost

of carbon offsets relative to the prior

year. These increases were partially

offset by a 7.1 percent, or $134 million

decrease in the underlying US dollar

Singapore Jet fuel price.

Aircraft operations, passenger services

and maintenance costs increased

$273 million, or 19 percent driven

primarily by increased flying activity

on international long-haul routes and

price inflation, particularly airport

charges, air traffic control providers

and engineering material supplies.

These increases were partially offset by

reduced third-party maintenance costs

following the wind-down and closure of

the Gas Turbines operation.

Sales, marketing and other expenses

increased $106 million, up 15 percent

due to market development and

related activities to support the

increase in international flying, in

addition to increased digital and

contact centre costs.

Ownership costs were $749 million,

an increase of $9 million or 1.2 percent

from the prior year. Higher depreciation

costs associated with new aircraft

deliveries and capitalised engine

maintenance activity were offset in part

by lower net finance costs driven by

higher interest rates on cash reserves.

There was an unfavourable movement

in foreign exchange hedging resulting in

a net $7 million negative impact on the

Group result for the period.

Share of Earnings of Associates

Share of earnings of associates

were $30 million, a $9 million

decrease as supply chain disruptions

impacted engine turn-around times

and, therefore, earnings from the

Christchurch Engine Centre, as well as

unfavourable foreign exchange impact.

Cash and Financial Position

Cash on hand at 30 June 2024 was

$1.3 billion, a decrease of $948 million

on 30 June 2023. This was driven

by a combination of lower operating

cashflows in the year, scheduled debt and

lease payments, dividends and capital

management activities to manage cash

levels towards the airline’s target liquidity

range of $1.2 billion to $1.5 billion.

Financial Commentary (continued)

1. EBITDA refers to operating earnings before depreciation and amortisation, finance costs and taxation.

Capital management activities included

the purchase of unencumbered aircraft

and the early repayment of several

secured loans on aircraft during the year.

At 30 June 2024 liquidity was $1.5 billion,

reflecting cash balances as well as the

new commercial revolving standby

facility of $250 million, which is undrawn.

The new commercial facility replaces

the undrawn Crown Standby loan facility

that was in put in place during Covid and

subsequently cancelled in March 2024.

The airline’s liquidity position does

not include restricted cash, of which

approximately $300 million is part of

a commercial arrangement to provide

security over New Zealand-based credit

card obligations. The airline can choose

to adjust the level of security at regular

intervals during the year, which would

result in an increase in cash on hand

and overall liquidity.

Cashflow and Debt

Operating cash flows were $810 million,

a decline of $1.0 billion on the prior

year, reflecting both lower EBITDA¹ and

adverse working capital movements

driven by a reduction in revenue in

advance. In the prior year, pent-up levels

of demand and industry-wide capacity

constraints drove high levels of revenue

in advance. At the same time, operating

costs were lower as the international

network continued to ramp up. This

resulted in higher operational cash flows

in the prior year.

Net debt to EBITDA increased to 0.8x,

which remains favourable to the airline’s

target leverage range of 1.5x to 2.5x.

The Board will continue to review

appropriate tools to prudently transition

this metric into the target range.

Distributions

On the basis of the airline’s balance

sheet strength and result for the year,

the Board has declared an unimputed

ordinary final dividend of 1.5 cents

per share, taking the total ordinary

dividends declared for the year to 3.5

cents per share. The dividend will be

paid on 26 September, to shareholders

on record as at 13 September.

1.5cps

ordinary final

unimputed dividend

Dividend

record date

13 September 2024

Ex-dividend

date

12 September 2024

Dividend

payment date

26 September 2024

1

AIR NEW ZEALAND 2024 ANNUAL RESULTS

1

Invest in core operations

Maintain financial resilience and flexibility

DistributionsGrowth capex

Underpinned by our commitment to maintain investment grade credit rating metrics

•Target liquidity range of $1.2 billion to $1.5 billion

•Net Debt to EBITDA ratio of 1.5x to 2.5x

•Fleet and infrastructure investments above WACC through the cycle

• Investment to support the airline’s decarbonisation ambitions

•Ordinary dividend pay-out ratio of

40% to 70% of underlying net

profit after tax (NPAT)

•Return excess capital via special

dividends or share buybacks

•Disciplined investment in value

accretive capex

•Target ROIC above pre-tax

WACC

OUR CAPITAL MANAGEMENT FRAMEWORK DRIVES FINANCIAL

RESILIENCE AND SUSTAINABLE SHAREHOLDER VALUE

SOLID PROGRESS IN FY24 TO MOVE TOWARDS OUR TARGETS

•Major progress on Auckland jet base and 787 interior

programmes

•Investment in battery electric and hybrid ground service

equipment (GSE)

•~$200 million 2023 special dividend paid

•~$70 million unimputed ordinary interim dividend paid

•~$50 million unimputed ordinary final dividend declared

•Cash purchase of two domestic A321neo aircraft

•Establishment of new $250 million revolving credit

facility to supplement liquidity, replacing unsecured

committed Crown Standby Facility cancelled in Mar 24

•Early repayment of select aircraft debt

PROGRESS MADE IN FY24

1

AIR NEW ZEALAND 2024 ANNUAL RESULTS

1

Invest in core operations

Maintain financial resilience and flexibility

DistributionsGrowth capex

Underpinned by our commitment to maintain investment grade credit rating metrics

•Target liquidity range of $1.2 billion to $1.5 billion

•Net Debt to EBITDA ratio of 1.5x to 2.5x

•Fleet and infrastructure investments above WACC through the cycle

•Investment to support the airline’s decarbonisation ambitions

•Ordinary dividend pay-out ratio of

40% to 70% of underlying net

profit after tax (NPAT)

•Return excess capital via special

dividends or share buybacks

•Disciplined investment in value

accretive capex

•Target ROIC above pre-tax

WACC

OUR CAPITAL MANAGEMENT FRAMEWORK DRIVES FINANCIAL

RESILIENCE AND SUSTAINABLE SHAREHOLDER VALUE

SOLID PROGRESS IN FY24 TO MOVE TOWARDS OUR TARGETS

•Major progress on Auckland jet base and 787 interior

programmes

•Investment in battery electric and hybrid ground service

equipment (GSE)

•~$200 million 2023 special dividend paid

•~$70 million unimputed ordinary interim dividend paid

•~$50 million unimputed ordinary final dividend declared

•Cash purchase of two domestic A321neo aircraft

•Establishment of new $250 million revolving credit

facility to supplement liquidity, replacing unsecured

committed Crown Standby Facility cancelled in Mar 24

•Early repayment of select aircraft debt

PROGRESS MADE IN FY24

AIR NEW ZEALAND

ANNUAL REPORT 2024

AIR NEW ZEALAND GROUP

2120

The key changes in earnings, after isolating the impact of foreign exchange movements, are set out in the table below²:
2. The numbers referred to in the Financial Commentary on the previous pages have not isolated the impact of foreign exchange.

Change in Profitability

June 2023 earnings

before taxation

$ 574m

Passenger capacity

$902m

- Capacity increased by 23 percent (excluding cargo-only flights) due to the restart of the international network and return of

widebody aircraft from storage following the removal of Covid-19 travel restrictions. Including cargo-only flights capacity

increased by 17 percent.

- Domestic capacity decreased 1 percent due to the impact of the global Pratt and Whitney engine issue on the A321neo fleet.

- International short-haul capacity increased 14 percent following the restart of routes and greater widebody flying across

the Tasman and the Pacific Islands as aircraft were returned from storage.

- International long-haul capacity increased 37 percent as border restrictions were lifted and B773 aircraft capacity was

returned to the network through higher aircraft utilisation and the return of aircraft from storage.

Passenger RASK

-$416m

- Overall Group Revenue per Available Seat Kilometre (RASK) decreased by 10.9 percent excluding foreign exchange

and unused credit breakage due to growth in

international long-haul flying. The comparative period was impacted by high

passenger demand in a capacity constrained

market following the Covid pandemic recovery. Load factors decreased by

3.2 percentage points to 81.5 percent.

- Domestic RASK increased by 2.1 percent excluding foreign exchange and unused credit breakage with load factor

decreasing 0.7 percentage points to 84.2 percent. RASK was impacted by a reduction in capacity flown as well as lower

demand from corporate and government segments due to softening macroeconomic conditions and travel around the New

Zealand general elections.

- International short-haul RASK decreased by 10.4 percent excluding foreign exchange and unused credit breakage with load

factor decreasing 0.8 percentage points to 84.3 percent. Fares moderated following a period of strong pent-up demand in

the prior year along with a return of airline capacity to the market.

- International long-haul RASK decreased by 11.5 percent excluding foreign exchange and unused credit breakage with load

factors decreasing 5.0 percentage points to 79.4 percent. During the period there was a significant increase in market

capacity along with customer demand returning to more normalised levels.

Unused credit breakage

$90m

- A breakage allowance was recognised in the current year for passenger unused travel credits for which it is considered the

likelihood of those credits being utilised is remote.

Cargo revenue

-$172m

- Cargo subsidies provided under the New Zealand Government Maintaining International Air Connectivity (MIAC)

scheme reduced by $98 million as the scheme ceased in March 2023. Yield declined as market capacity increased and

this was partially offset by the airline increasing capacity as there were a greater number of flights following a recovery

in passenger demand.

Contract services and

other revenue

-$4m

- Reduced third-party maintenance work due to the wind-down and closure of the Gas Turbines operation in September

2023. This was partially offset by a recovery of ancillary revenue following an increase in customer activity, including Koru

membership subscriptions, lounge revenue and commissions.

Labour

-$188m

- Higher labour costs due to an increase in operating activity as demand returned and wage inflation offset by lower staff

performance incentives.

Fuel

-$159m

- Consumption increased by 21 percent ($293 million) compared to an increase in capacity of 17 percent. The average fuel

price, net of hedging and carbon costs, decreased 9 percent compared to the prior year resulting in a decrease in costs of

$134 million. MOPS price decreased by 7 percent.

Aircraft operations,

passenger services and

maintenance

-$265m

- Higher costs related to an increase in flying activity, higher utilisation of B773 aircraft and price inflation partially offset by

reduced third-party maintenance following the closure of the Gas Turbines operation.

Sales and marketing and

other expenses

-$98m

- Increase in market development and brand spend to support an increase in international flying and higher investment in

digital and contact centre.

Ownership costs

-$8m

- Increase in depreciation with new aircraft deliveries and engine maintenance partially offset by lower net financing costs

driven by higher cash reserves and an increase in deposit rates.

Net impact of foreign

exchange movements

-$36m

- Unfavourable movements on operating revenue and costs as well as hedging losses due to market movements.

Share of earnings

of associates

-$9m

- Decrease in earnings from the Christchurch Engine Centre due to supply chain disruptions and unfavourable foreign

exchange movements.

Other significant items

$11m

- Prior year foreign exchange losses on uncovered debt offset by an impairment reversal on disposed widebody aircraft.

June 2024 earnings

before taxation

$222m

Financial Summary

UNIT20242023

Operating revenue$m 6,7526,330

Passenger revenue $m5,9425,349

Operating expenditure$m5,8115,044

Labour$m1,6291,4 41

Fuel$m1,6921,499

Depreciation and amortisation$m716695

Earnings before taxation$m222574

Net profit after taxation$m146412

Basic and diluted earnings per sharecps4.312.2

Dividends declaredcps3.56.0

Dividends paid$m276-

Net cash flow from operating activities$m8101,853

Net cash flow used in investing activities$m822916

Cash and cash equivalents at the end of the year$m1,2792,227

To t a l a s s e t s$m8,5489,195

Total liabilities$m6,5387,116

Total equity$m2,0102,079

Net debt to EBITDAtimes 0.8 0.3

AIR NEW ZEALAND GROUP

23

AIR NEW ZEALAND

ANNUAL REPORT 2024

22

Sustainability
Letter from the Chief Sustainability and Corporate Affairs Officer

Tēnā koutou

Welcome to

this year ’s

sustainability

update

Our purpose is to connect New

Zealanders to each other and the world,

but as part of an industry reliant on fossil

fuels, this comes at a cost to both the

environment and the communities who

rely on it. Around half of New Zealand’s

Gross Domestic Product relies on nature.

Our livelihood – food, trade and tourism

– is built on the promise of the unique

natural environment we call home.

Following a pilot last year, we have now

established a Climate and Nature Fund,

with around $9 million set aside this

financial year to invest in accelerating

our own decarbonisation, support

New Zealand’s energy transition, and

to support biodiversity and nature.

We are pleased to be supporting

initiatives such as biodiversity projects

on the Great Walks with the Department

of Conservation, and the Halo Project

with Trees That Count. We have also used

the fund to invest in scaling SAF

1

supply

through the United Airlines Ventures

Sustainable Flight Fund, fund domestic

SAF feasibility studies, and trial

hydrogen-fuelled charging of battery-

powered ground service equipment.

Aotearoa New Zealand relies on aviation

for trade, tourism and connectivity.

However, both our airline and the sector

overall face climate-related risks as we

transition to a lower emissions operating

model. We have received one delivery of

SAF into the country this financial year,

as well as uplifted SAF from Los Angeles

and signed an agreement with Neste

for nine million litres of SAF produced in

their Singapore refinery. While small in

volume, these purchases are important

to help us learn how to best integrate

SAF into our supply chain both here

in Aotearoa New Zealand and abroad.

We are also testing Next Generation

Aircraft (NGA) and have selected BETA’s

battery-powered all-electric aircraft

ALIA CTOL as our first, which we expect

to fly cargo on from 2026.

To further embed a focus on reduction

of carbon emissions across the

organisation, this financial year our

short-term incentive programme

included a performance measure

relating to carbon emissions.

After careful consideration, Air New

Zealand has decided to remove the

2030 science-based carbon intensity

reduction target and withdraw from

the Science Based Targets initiative.

Unfortunately, many of the levers

needed to meet the target, including

the availability of new aircraft, the

affordability and availability of SAF,

and global and domestic regulatory

and policy support, were outside the

airline’s direct control. In the last few

months, potential delays to our fleet

renewal plan posed additional risks to

the target’s achievability, meaning the

airline needed to retract it. This does

not impact our continued commitment

to reaching our 2050 net zero carbon

emissions target. Work has already

begun to consider a new near-term

carbon emissions reduction target

that could better reflect the challenges

relating to aircraft and SAF availability

within the industry.

Finally, this year we farewelled the

Chair of our Sustainability Advisory

Panel, Sam Mostyn AO, due to her

appointment as Governor-General

of Australia. Her contribution to our

business was immense, and we know

her contribution to Australia will be

remarkable. We also farewelled Dr

Susanne Becken, Katherine Corich,

and Nadine Toe Toe, as their terms with

the Panel came to an end. Our deepest

gratitude to each for their service and

care. James Shaw, former Green Party

Co-leader and Minister for Climate

Change, and Matteo Mirolo, the Head

of Policy and Strategy in the Aviation

Contrails team at Breakthrough Energy,

joined Professor Tim Jackson onto

the Panel in 2024. We look forward to

working with them on this critical mahi.

Ngā manaakitanga,

Kiri Hannifin

Chief Sustainability and Corporate

Affairs Officer

Our Sustainability

Update

1. As defined on page 12.

AIR NEW ZEALAND GROUP

25

AIR NEW ZEALAND

ANNUAL REPORT 2024

24

Governance
At Air New Zealand, governance of

sustainability covers environmental and

social matters. It is a broader concept

than climate-related matters alone.

Information about how climate-related

risks and opportunities are

governed is outlined in our

Climate Statement, which

can be found here.

Board of Directors

The Air New Zealand Board of Directors

has overarching responsibility for

sustainability – this includes, but is not

limited to, climate-related matters.

Executive team

The Executive team is responsible

for developing and implementing the

airline’s sustainability strategy. The Chief

Sustainability and Corporate Affairs

Officer (CSCAO) leads the Sustainability

team, who provide expertise and advice

to the airline about sustainability matters.

The CSCAO reports directly to the Chief

E xe cutive O f f ic er.

Sustainability Advisory Panel

The airline’s independent Sustainability

Advisory Panel meets twice a year to

provide advice to the airline in relation

to sustainability developments and

initiatives. These meetings include

sessions with the Board, the Executive

and the Sustainability team.

Snapshot of our 2024 climate

performance

For the 2024 financial year, Air New

Zealand’s total CO₂-e emissions

were 4.3 million tonnes. This was

an increase from 3.7 million tonnes

in the 2023 financial year, largely

driven by increased flying activity on

international routes.

Sustainability Framework

This report covers the 2024 financial

year and progress against the current

Sustainability Framework, which will

end this year. We are continuing to

evolve our sustainability strategy

and intend to release a new strategy

and framework next year to

guide our activity to 2027.

Our current Sustainability

Framework can be found here.

Our reporting approach

The following information provides

an update on progress the airline

has made against the metrics

identified in its current Sustainability

Framework. Data and commentary

contained in this section relates to the

financial year ended 30 June 2024,

unless otherwise stated.

Air New Zealand’s organisational

boundary for sustainability reporting

encompasses the companies listed

on page 3 of Air New Zealand’s

2024 Greenhouse Gas Emissions

Inventory Report.

The following supporting information

can be found on our website: Climate

Statement; Greenhouse Gas

Emissions Inventory Report;

Workforce Profile; Gender

Pay Report; Metrics Table.

Climate Action

Our first Climate Statement

This year we published our first Climate

Statement, as required by the Aotearoa

New Zealand Climate Standards

(NZ CS). The Climate Statement is

structured around the four mandatory

sections of the NZ CS, which are based

on the recommendations of the Task

Force for Climate-related Financial

Disclosures (TCFD) framework that Air

New Zealand has voluntarily reported

against since the 2020 financial year.

Our Climate Statement provides

information about the risks and

opportunities that climate change

presents for Air New Zealand across the

short, medium, and long-term. It outlines

how these risks and opportunities

are governed, our risk management

processes, how climate change impacts

the airline today, and how it may impact

us in the future. Climate-related metrics

and targets that are most relevant to

the airline are also provided.

The sections below include a snapshot

of our 2024 climate performance, a

summary of our material climate-related

risks, and a high-level overview of our

Transition Plan. Please note these are

extracts only, and readers

should refer to the Climate

Statement, found here, for

our full disclosure.

Sustainability (continued)

CATEGORY OF RISKSUMMARY OF SPECIFIC RISK

(SEE CLIMATE STATEMENT FOR FURTHER DETAILS)

MATERIAL TIMEFRAMES

SHORT-TERM

(0-5 YEARS)

MEDIUM-TERM

(5-18 YEARS)

LONG-TERM

(18+ YEARS)

PHYSICAL RISKS

Acute and severe

weather events

Climate change is expected to increase the magnitude and frequency of acute and severe weather

events. This could cause delays and disruptions to the airline’s operations, and potentially damage

physical assets like aircraft, property, and ground service equipment.

*

Chronic climate change

Longer-term shifts in underlying climate patterns like average temperature, rainfall, and sea level rise

could constrain the airline’s network options, increase mitigation spending, and exacerbate the effect of

increased acute and severe events.

TRANSITION RISKS FOR THE

AIRLINE

Changing demand

Climate change could affect underlying drivers of aviation demand, consumer preferences, and airline

costs, which might affect demand for all global airline services, including Air New Zealand’s.

Competitive

differentiation

In this context, competitive differentiation refers to the pace and cost at which Air New Zealand

transitions to a lower emissions business model, compared to competitors. Both the airline’s strategic

choices around its Transition Plan, and similarities and differences in policy settings across markets,

could affect the pace and cost of the airline’s transition and competitive positioning relative to peers.

Emissions pricing

Air New Zealand is currently a participant in two emissions pricing schemes: the New Zealand Emissions

Trading Scheme (NZ ETS) and the International Civil Aviation Organization’s (ICAO’s) Carbon Offsetting

and Reduction Scheme for International Aviation (CORSIA). Potential changes to the scope of emissions

included in these schemes, the level and volatility of emissions pricing in the schemes, and the potential

for new emissions pricing schemes to be developed, could increase the airline’s cost base.

Funding, insurance,

and legal claims

Air New Zealand’s ability to transition to a lower emissions business model, and its exposure to

climate-related risks and regulation, may affect the airline’s access to funding and insurance, and its

legal exposure.

Supply chain disruption

and cost increases

The resilience and adaptability of Air New Zealand’s supply chain to climate-related risks could affect

the airline’s ongoing operations. This includes airports and suppliers of other infrastructure, air traffic

management services, aircraft, fuel and fuelling infrastructure, and spare parts and engines for aircraft.

TRANSITION RISKS RELATING

TO THE TRANSITION PLAN

Availability and price

of SAF

Acquiring the required volumes of SAF at commercial prices is a material success factor for

the airline’s achievement of its Transition Plan. The airline’s ability to do this relies on external

developments in production, technology, certification, costs and policy support, which are all evolving

rapidly and so carry significant uncertainty and risks for the airline.

Carbon removal supply

and cost

In the longer term, Air New Zealand anticipates relying on carbon removals to address residual

emissions and achieve its 2050 Target. This includes ‘nature-based’ removals, for example,

enhancements to natural systems or ecosystems that sequester and store carbon on a certified,

additional, and enduring basis, and ‘engineered’ removals, for example, using technology to capture

CO₂ directly from the air. However, the availability, cost and credibility of both nature-based and

engineered removals represent material uncertainties and risks to the airline’s achievement of its

Transition Plan.

Conventional fleet

renewal

Replacement of the current fleet with more efficient and / or innovatively designed conventional aircraft

is critical to achievement of the airline’s Transition Plan but relies on global suppliers to deliver affordable

aircraft on expected timelines. These suppliers are already severely constrained and development and

commercialisation timeframes are uncertain.

NGA adoption

Air New Zealand expects NGA to play a role in achieving the 2050 Target. However, significant progress

by third-parties is required for this to be viable. Delays in the medium to long-term could impact the

delivery of the airline’s Transition Plan.

Our climate-related risks

During the 2024 financial year, we

updated our assessment of the climate-

related risks and opportunities that the

airline faces. A summary of the most

material risks is provided below.

Our Climate Statement also provides an

overview of the current and anticipated

impacts of climate change on the airline.

For example, in the 2023 calendar

year, Air New Zealand’s cost to meet its

domestic Emissions Trading Scheme

obligation was $38 million, which

increased from the 2022 calendar year

due to increases in both the airline’s

emissions and the price we paid for New

Zealand Units to meet the obligation.

Note that the airline has not identified

any material ‘opportunities’ from climate

change, as defined by the NZ CS.

On balance, the effects of climate

change create risks for the aviation

sector, notwithstanding the

opportunities to reduce the impact of

those risks (for example, by reducing net

emissions through new technology such

as SAF and NGA, or reducing emissions

costs or the costs of such technology

through different mitigators). There

may also be opportunities for the airline

to differentiate itself competitively by

moving faster or slower than peers to

decarbonise, or to evolve its domestic

network through the use of NGA in

the future. However, the size and

nature of these opportunities is not yet

considered material.

Scope 3

24%

1.03 MtCO₂-e

67% is from jet fuel

23% is from purchased

goods and services

8% is from capital assets

2% is from remaining

categories

Scope 2

0%

0.002 MtCO₂-e

Scope 1

76%

3.25 MtCO₂-e

99% is from jet fuel

92%

of Air New Zealand’s

total GHG emissions

relate to jet fuel

* Note on short-term impacts: while acute and severe weather events can occur in the short-term, the contribution of climate change to exacerbating the impact

of these events is difficult to attribute, and the associated financial impact is unlikely to be material to Air New Zealand, so the risk posed to Air New Zealand is

assessed as not material in the short-term. Air New Zealand nonetheless acknowledges that these events would likely be material and potentially devastating to

impacted communities.

AIR NEW ZEALAND

ANNUAL REPORT 2024

AIR NEW ZEALAND GROUP

2726

Our Transition Plan
Like all airlines globally, Air New Zealand

relies on fossil jet fuel to operate its

passenger and cargo services. As such,

the aviation industry emits significant

amounts of greenhouse gases. Aviation

is widely recognised as a hard-to-abate

sector due to the limited alternatives

of suitably energy intense and light

weight fuels. Air New Zealand plans to

reduce its carbon emissions over time,

acknowledging the substantial industry

changes, technology development

and policy support required to do so.

The airline’s Transition Plan helps to

demonstrate potential paths to make

these reductions over time.

Air New Zealand’s Transition Plan has

been developed with reference to its

2050 Target. During the 2024 financial

year, the Transition Plan was also guided

by the 2030 Target, though the airline

removed this target in July 2024.

The airline has developed roadmaps and

governance structures that monitor and

support the delivery of the Transition

Plan. These roadmaps and governance

structures are dynamic in the sense

that they are regularly reviewed and

assessed to ensure they remain fit for

purpose. The airline therefore expects

them to change over time. The Transition

Plan will also evolve over time.

Air New Zealand’s strategy for delivering

its 2050 Target is currently designed to:

• Reduce emissions through using

more efficient aircraft, adopting NGA,

and improving operational efficiency,

where reasonably possible;

• Reduce emissions through increasing

use of SAF (with emissions being

reduced due to the biogenic nature

of SAF that is explained on page 27

of the Climate Statement, despite

producing similar emissions as fossil

jet fuel when combusted); and

• Thereafter selectively using eligible

carbon credits and removals to

address residual emissions in the

period to 2050.

Some actions necessary to enable

the airline to achieve the 2050 Target

are within the control of the airline,

but most rely on third-parties and

governments to take material actions,

within assumed timeframes.

SAFCarbon Credits and Removals

Sustainability (continued)

Roadmap

One hypothetical ‘roadmap’ is

shown above, which illustrates Air

New Zealand’s view of how a series

of measures could make varying

contributions to help the airline

potentially reach net zero carbon

emissions over the period to 2050.

The roadmap illustrates various

scenarios that could apply through

to the 2050 Target. It is possible that

the 2050 Target could be achieved

through a different combination of

factors or not achieved in full if, for

example, the required technology and

policy developments do not eventuate

as illustrated above. Primary users

should not infer from these roadmaps

that achievement of the 2050 Target

is certain to eventuate. See pages

21 - 24 of the Climate Statement for

more information.

Two overarching assumptions shape

the Transition Plan roadmap. First,

a long-term growth rate for aviation

sector demand of 2.5 percent per

annum to 2050, measured in Revenue

Tonne Kilometres (RTK) and based on

Boeing’s Commercial Market Outlook

for the regions in which Air New

Zealand operates. This is represented

as ‘Potential business as usual carbon

emissions’ on Air New Zealand’s

illustrative roadmap, which shows what

emissions could be if demand grew

at this rate and the airline’s emissions

intensity was fixed at 2019 levels.

Second, the assumption that Air New

Zealand will meet this demand by

adopting a portfolio of lower carbon

technology when the airline is feasibly

and commercially able to do so, and

through continued fossil jet fuel-

powered air travel in the meantime.

The roadmap is not a guarantee of

future performance or the actual

contributions made by any of the

components of the Transition Plan.

Actual results, developments or

contributions may differ materially

from those presented. Air New Zealand

intends to update roadmaps like this

internally and update this public view

annually. In some cases, for example

certain NGA concepts and carbon

removal solutions, the contributions

relate to technologies that have not yet

been developed or sufficiently scaled,

and the estimated contributions in the

roadmaps may evolve materially.


Air New Zealand illustrative roadmap

M

t CO₂

e

7

6

5

4

3

2

1

0

20152020202520302035204020452050

TARGET NET ZERO

CARBON EMISSIONS

BY 2050

Note: the sum of these ranges may

exceed 100 percent as the contribution

of each lever may vary.

NET CARBON

EMISSIONS

POTENTIAL

BUSINESS AS USUAL

CARBON EMISSIONS

SAF (including both biogenic and e-SAF)

is currently expected to play one of the

largest roles in Air New Zealand’s Net Zero

2050 journey, contributing around 35 – 45

percent of the emissions reduction in 2050.

Carbon Credits and Removals will be required

to “net-out” residual emissions, and could

be required for around 10 – 30 percent of the

total under current modelling assumptions.

Most of this use between now and 2035 will

be to meet global compliance obligations

under CORSIA.

Operational and Fuel Efficiency is currently

expected to deliver 1 – 2 percent of the

emissions reduction in 2050.

Optimising Fleet and Network is currently

expected to play a large role in

Air New Zealand’s Net Zero 2050 journey,

contributing around 20 – 30 percent of the

emissions reduction in 2050.

NGA is currently expected to deliver around

10 – 15 percent of the emissions reduction in 2050.

Operational and Fuel EfficiencyNGAFleet and Network

AIR NEW ZEALAND

ANNUAL REPORT 2024

AIR NEW ZEALAND GROUP

2928

2. 28,707 of these credits have already been retired on behalf of Air New Zealand. 29,781 of these credits need to be retired on behalf of Air New Zealand. 3. Changes made to
the VECP at the start of the 2024 financial year, such as including radiative forcing by default, resulted in the amount of carbon measured per person through the programme

increasing and as such, the price charged to the customer also increasing. The reduced contribution rate in the year is thought to be due to the increased price.

Sustainability partnerships

Voluntary Emissions Contribution

Programme (VECP)

Passengers booking a flight on our

website can opt in to our VECP and

buy carbon credits from certified

international projects in an amount based

on their flight’s estimated emissions. Our

VECP also supports biodiversity here in

Aotearoa New Zealand by partnering with

Trees That Count. Native trees and plants

are planted across a range of selected

projects which restore, regenerate and

protect our unique natural environment.

• In the 2024 financial year, customers

booking through the Air New

Zealand website purchased 58,488

tonnes of carbon credits², and

contributed $988,000 to Trees

That Count (resulting in 123,502

trees being planted, supporting

biodiversity outcomes across

Aotearoa New Zealand).

• 3.4 percent of bookings made

through online storefronts where

the VECP is available contributed to

the programme³.

In March 2024, we introduced an

emissions reporting platform for

Corporate, Government, and Cargo

partners, to provide visibility of

emissions estimates including by

route and seat class where applicable.

Customers can purchase carbon

credits from certified projects based

on their emissions data through our

carbon credits partner, CHOOOSE.

To date, more than 14 cargo and 221

corporate customers have signed up

to the platform.

Partnering for better biodiversity

outcomes

This year we have expanded our support

of the Department of Conservation

(DOC) and Trees That Count.

DOC

Continued to support biodiversity

projects alongside five Great Walks,

including 41,457 hectares of sustained

predator control and threatened species

monitoring; and confirmed future funding

to support biodiversity projects alongside

the Whanganui River Journey Great Walk.

We also flew more than 200 threatened

species and conservation dogs.

Trees That Count

Confirmed funding for the Halo Project

enabling land and habitat restoration

of degraded and threatened

ecosystems in Ōtepoti, Dunedin.

Sustainability (continued)

4. This score is out of 100 and based on the responses to two questions in our Employee Survey which is run quarterly on the Glint platform – ‘How happy are you

working at Air New Zealand’ and ‘I would recommend Air New Zealand as a great place to work’. Responses are measured on a 5-point scale.

5. As at December 2023,

the Glint Global Top 25% engagement threshold was an Engagement Index score of 79.

6. This score is out of 100 and based on the response to the statement in our

Employee Survey - ‘I feel a sense of belonging at Air New Zealand’. Responses are measured on a 5-point scale.

7. The utilisation numbers may include people who

seek support through multiple channels, due to the confidentiality and/or anonymity of individual data. This includes Peer Support, where an individual may seek

support from a Peer Support Network volunteer over several quarters. Financial year 2024 data also differs from previous reporting, in that EAP usage includes new

and existing users (rather than just new users), and utilisation rate is calculated by total employee numbers rather than FTE less those on Leave Without Pay (LWOP).

Overall, Air New Zealand aims to maintain a utilisation rate of support services above 10 percent to illustrate proactive use as well as reactive support.

8. Based on the

volumetric utilisation of available belly capacity (including passenger bags) unless a 100% gross weight load factor is achieved sooner.

Caring for New Zealanders

Air New Zealand is committed to the

role we play in connecting people and

communities, and we strive to be a place

where everyone can feel included and

supported. The airline was named New

Zealand’s most attractive employer for

2024 by Randstad, and while we missed

our target employee engagement score

of 79 (we achieved 70), we are continuing

to see our engagement trend stay steady.

We also launched a new engagement

measure this year, “I feel a sense of

belonging at Air New Zealand” to bring

an outcomes-focused approach to

our employee engagement and as a

measure of progress for our Diversity

Equity & Inclusion (DE&I) work.

Ta r g e t20242023

Air New Zealand’s employee engagement score

4


being in Glint’s Global Top Engagement Index

benchmark of 79⁵

70 as at June 2024 71 as at June 2023

I feel a sense of belonging at Air New Zealand –

target 75⁶

7269

Grow access to and use of employee assistance

support tools (including Employee Assistance

Programme, Peer Support Network and Bullying

and Harassment Contacts)⁷

The utilisation rate

of support tools was

16.0% in financial

year 2024

The utilisation rate

of support tools was

14.7% in financial

year 2023

Double our spend with Māori and Pasifika owned

businesses and social enterprises to $24 million,

and double our diverse sourcing relationships to at

least 50 suppliers by the end of financial year 2024

$16 million was

spent with diverse

suppliers across


39 suppliers

$12 million was


spent with diverse

suppliers across


26 suppliers

Better connecting Aotearoa New Zealand exporters

to the world by increasing cargo load factors on our

widebody international network to 85%⁸ by financial

year 2025 (from 67% in financial year 2019)

63% load factor for

financial year 2024

on our widebody

international network

67% load factor for

financial year 2023

on our widebody

international network

Rautaki Kanorau, Tautika & Kauawhi – He huānga au

Diversity, Equity & Inclusion – I Belong

Working alongside and valuing the

voices of Air New Zealanders with

diverse perspectives and experiences

makes us more innovative and supports

better decision-making. Our refreshed

DE&I strategy was developed in

partnership with our diverse teams and

we are focusing on working with them to

bring the strategy to life.

This year we have continued to see

progress on our key DE&I metrics.

For an update on our key DE&I

targets, see page 39 of our Corporate

Governance Statement.

Mangōpare Air New Zealand Pilot Cadetship

In June 2024, we launched the airline’s first-ever Mangōpare Pilot Cadetship,

designed to inspire more people to pursue a career as a pilot by reducing financial

barriers, encouraging greater diversity. The cadetship complements existing

pilot pathways to help ensure we can continue to meet future demand and avoid

possible pilot shortages.

With an initial commitment of 30 pilots, the all-inclusive training programme

accelerates the journey to becoming a commercial pilot from the typical 24-36

months to approximately 14 months. Successful cadets will commence training in

small cohorts from September 2024, with the majority of costs, including training

and living expenses, funded by Air New Zealand.

Climate and Nature Fund

In 2023, Air New Zealand piloted an

internal carbon charge on its flagship

ultra long-haul route, Auckland to

New York, which creates a dedicated

revenue or investment stream which

we have ring-fenced for investment

in sustainability initiatives. This year,

the charge was expanded to include

operations between Auckland, Chicago

and Houston. Together with the

profits from Air New Zealand’s loyalty

partnership with Z Energy, the charge

generated around $9 million in the 2024

financial year. These funds have been

distributed across four key categories,

with implementation, progress and

outcomes to be undertaken and reported

in the 2025 financial year.

• Scaling SAF

• Mitigating emissions

• Growing renewable energy supply

• Organisational improvements

Creating better connections through

greater diversity and learning

We were proud to support a range of

events to celebrate and highlight our

diversity at Air New Zealand this year.

These included celebrating Matariki,

with a market organised by the Manu

Network, our KASIA Network celebrating

Diwali and Lunar New Year, our Women’s

Network’s panel holding a discussion

to celebrate International Women’s

Day, and our Pride Network returning

to the Auckland Rainbow Parade. We

also established a new partnership

with Pride Pledge to support us and our

commitment to the safety, visibility, and

inclusion of the Rainbow community.

Performer at Diwali celebrations

Welcoming a new breed of conservation experts

In October 2023, we announced the expansion of our DOC partnership to

include the Conservation Dogs Programme (CDP), which provides leadership

of conservation dogs trained to detect New Zealand’s protected species and

unwanted pests.

The funding provided by Air New Zealand helps the CDP to mentor, certify

and support dog-handler teams. It has enabled 50 days for undertaking

mentoring work; 462 field days for undertaking biosecurity checks,

incursion responses, surveillance and species detection work; and 24

advocacy events. In addition, 33 pest and species detection dogs received

full certification and 27 received interim certification.

Conservation dog handler, Andy Glaser, and species detection conservation dog, Max,

on a whio/blue duck survey alongside the Milford Track

AIR NEW ZEALAND

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Cabin Crew Sustainability Activators
Cabin Crew Sustainability Activators

To harness the passion of our Cabin

Crew in taking sustainability action, in

October 2023 we launched the Cabin

Crew Sustainability Activators. Made

up of cabin crew from across our

turboprop, narrowbody and widebody

fleets, the Activators initiate and deliver

sustainability initiatives.

Flourish Café providing great coffee

and even greater opportunities

In November 2023, with the support

of Air New Zealand’s Enable Network,

Flourish Café opened its doors at our

Auckland Hub. This is the second café

for Project Employ, an organisation

focused on ensuring young people with

intellectual or learning disabilities and

differences are not just included, but

thrive in meaningful, paid employment.

Ka Rere: helping develop a supply chain that reflects Aotearoa

New Zealand

Air New Zealand’s focus on supplier diversity aims to promote and increase the

participation of diverse suppliers in our procurement process, and better reflect

the communities where we live, work and fly.

Our initial focus has been to grow the number of Māori and Pasifika-owned

businesses, as well as social enterprises, that we work with. While we did increase

our spend to $16 million across 39 diverse suppliers in the 2024 financial year,

there is still work to do to increase supplier diversity at Air New Zealand.

In January 2024, we launched Ka Rere, a diverse business accelerator

programme. More than 250 businesses applied, with Air New Zealand selecting

three businesses as part of a 12-week mentoring round.

• Kenai, a Māori-owned ESG-focused construction company;

• Beyond Soap, a Pasifika-owned company that sells locally made plastic and

palm-oil free hand, body and haircare bars; and

• Tūāpae, a Māori-owned vineyard on Waiheke Island focusing on

regenerative viticulture.

In addition to a $20,000 cash grant to invest in and grow their business, the three

businesses were able to access a range of skills, knowledge, and experience

from within the Air New Zealand team. In turn, we are also learning from these

businesses, and the many more that applied, about how we can grow and

support a more diverse supplier base. We are looking to undertake a second

round of Ka Rere in early 2025.

Sustainability (continued)

Driving towards a circular economy

Ta r g e t20242023

65% of total solid waste diverted from

landfill by financial year 2023

47.5% diverted from landfill40.4% diverted from landfill

Getting wise about waste

Preventing and reducing waste is a key

concern for Air New Zealand. This year

Air New Zealand diverted 1,011 tonnes

of waste from landfill. This represented

47.5 percent of total waste

9

across the

airline’s Domestic ground sites, and

airports serviced by our main waste

provider. It also included waste data

from our Auckland and Christchurch

lounges which has been provided by

our cleaning provider.

– 842 tonnes of waste was recycled

– 169 tonnes of waste was composted

– 1,116 tonnes of waste was sent

to landfill

We were disappointed not to meet our

waste diversion target, and to help

provide more focus across the business,

we have undertaken detailed waste audits

across our operations and developed

a new Circular Economy strategy and

targets for 2025-2027, which we will

release in the 2025 financial year.

Setting a new strategy for

Circular Economy

The waste audits identified the need

for both systemic and behaviour

change, with a large proportion

of waste going to landfill being

products that could otherwise be

diverted. However, waste from each

business unit varies significantly,

and these differences can also skew

performance when using total landfill

diversion as a waste measurement.

For example, Cargo handles heavy

materials like wood so recyclable

waste tends to be heavy whereas in

other parts of the business recyclable

waste tends to be lightweight plastic.

The new Circular Economy strategy

sets business unit specific targets and

will roll out in two phases.

Phase One focuses on getting the

basics right and improving processes

around operational waste, removing

unnecessary waste streams, and

re-establishing our onsite waste

champions. It also includes introducing

a short-term incentive scheme target

for eligible team members, to further

highlight, embed and engage our team

around waste.

Phase Two will focus on circular inputs

and outputs regarding procurement

and customer engagement.

9. These totals exclude hazardous waste, international inflight biosecurity waste, building and construction waste, and other Air New Zealand waste managed by

airport companies. 10. Excludes Christchurch Regional Express.

Single-use cups – a case study

We have now removed single-use cups from our

New Zealand¹⁰, Australia, Fiji, and Cook Islands’ lounges.

This will eliminate nearly one million single-use cups

from our waste stream each year. In March 2024,

Air New Zealand also ran six single-use cup free

Domestic trial flights where we encouraged passengers

to bring their own cup and provided reusable cups

onboard. Around 10 percent of customers brought a

reusable cup, and there was overwhelming support to

move to a reusable cup offering. We will be continuing

our work to understand how we can reduce inflight

single-use cups, including how we can further

encourage passengers to bring their own cups.

Single-use cup free flight trial

Waste audits of Air New Zealand’s waste

Supporting our Supply Chain

Critical to the success of our operations

is ensuring we have a strong, capable

and responsible supply chain. Air New

Zealand is committed to social and

environmental responsibility, ethical

conduct, and to maintaining operational

integrity and safety at all times. In

December, Air New Zealand

published its 2023 Modern

Slavery Statement which can

be found here.

We are also finalising changes to our

Supplier Code of Conduct to provide

greater focus on modern slavery and

responsible sourcing due diligence and

will release this in the first half of the

2025 financial year.

AIR NEW ZEALAND

ANNUAL REPORT 2024

AIR NEW ZEALAND GROUP

3332

Sustainable tourism
Ta r g e t20242023

Increase annual growth in bookings for Qualmark-awarded operators on Air New Zealand’s

website by 100% by financial year 2023 from a financial year 2021 baseline

47%85%

30%¹¹ of New Zealanders aware of Tiaki Promise by June 202524%23%

Connecting New Zealanders to each

other and to the world

Air New Zealand is proud to play our

part in a successful and thriving tourism

industry for Aotearoa New Zealand.

This year we have continued to invest

in key markets, including working in

partnership with Tourism New Zealand

to market New Zealand. In May 2024,

we were again the Premier Sponsor of

TRENZ in Wellington and in June we were

the Airline Partner for Meetings 2024.

Air New Zealand also partnered with

New Zealand Māori Tourism to enable

buyers attending TRENZ to experience

some of our best Māori tourism in the

Bay of Plenty, Rotorua, Northland and

Taupō regions.

In addition, we encouraged New

Zealanders to explore their own

backyard through domestic marketing,

including promoting a range of domestic

destinations and promoting events such

as the Hokitika Wildfoods Festival.

Air New Zealand also works closely

with a range of regional tourism

operators and organisations to help

promote the regions in both local

and international markets. This year,

partnership campaigns showcased

Wellington, Auckland, the West Coast,

Nelson, Rotorua and Invercargill.

11. New target set by Te Kāhui Tautiaki in September 2023.

Proud to support sustainable

tourism businesses

Supporting tourism businesses that

are committed to making Aotearoa

New Zealand a world-class and

sustainable visitor destination is a key

part of supporting sustainable tourism

for the future.

Highlights from our partnership with

Qualmark this year include development

of a new video that is screened on Air

New Zealand’s inflight entertainment on

domestic jet aircraft and advertising in

Kia Ora magazine promoting Qualmark.

Setting our sights on a thriving

tourism industry long-term

In the 2024 financial year we participated

on the Industry Development Group for

Tourism 2050, a strategic initiative led

by Tourism Industry Aotearoa (TIA),

aimed at shaping the future of Aotearoa

New Zealand’s tourism industry. For

Air New Zealand, the success of tourism

is intrinsically linked to both our purpose

and our own success. We look forward

to being part of this collaborative work

going forward.

Bringing Kia Rite to life

Our new Māori strategy Kia Rite outlines

opportunities and business drivers to

grow our Māori workforce, embed te ao

Māori and forge partnerships with Māori

entities. Focusing on growing Māori

participation into the business through

talent acquisition and development of

current employees, as well as increasing

procurement of goods and services

from Māori businesses, brings te ao

Māori thinking into the operations of

the airline and grows connections with

communities. In the 2024 financial

year we have worked hard to embed

principles of te ao Māori into the

selection criteria around Ka Rere, our

new diverse business accelerator

programme, and as part of the brief for

our domestic SAF feasibility studies.

Members of our Manu Network

performing at the Matariki Market

Bringing the Tiaki Promise to life

The Tiaki Promise is a commitment to

protect and preserve Aotearoa New

Zealand’s natural environment, respect

local culture, and travel responsibly.

This year we continued to support

the Tiaki Promise through promotion

and education, partnership

activity, and our work to reduce our

environmental footprint and support

conservation efforts.

Our Corporate

Governance

Statement

Sustainability (continued)

AIR NEW ZEALAND GROUP

35

AIR NEW ZEALAND

ANNUAL REPORT 2024

34

Effective corporate governance is at the heart of the Air New Zealand Board’s agenda, and the Board considers its governance practices to be consistent
with the Principles of the NZX Corporate Governance Code dated 1 April 2023.

This Corporate Governance Statement was approved by the Board on 28 August 2024 and is current as at that date.

Our Governance Structure

The Board

The Board is responsible for guiding the corporate strategy and direction of Air New Zealand

and has overall responsibility for decision making.

Audit & Risk Committee

(ARC)

Advises and assists the Board in

discharging its responsibilities

with respect to financial

reporting, compliance and risk

management practices of

Air New Zealand, and oversight

of key risks including climate

and cybersecurity.

Chair: Alison Gerry

Claudia Batten

Laurissa Cooney

Dame Therese Walsh

People, Remuneration &

Diversity Committee (PRDC)

Advises and assists the Board

in discharging its responsibilities

with respect to oversight

of the People Strategy of

Air New Zealand.

Chair: Laurissa Cooney

Dean Bracewell

Paul Goulter

Dame Therese Walsh

Health, Safety & Security

Committee (HSSC)

Advises and assists the Board

in discharging its responsibilities

with respect to health, safety

and security matters arising

out of activities within and by

Air New Zealand including

oversight of health, safety and

security risks.

Chair: Dean Bracewell

Larry De Shon

Alison Gerry

Paul Goulter

Dame Therese Walsh

External Sustainability

Advisory Panel

External advisory panel

providing advice to the Board

and Management on

Sustainability matters.

External

Audit

Head of

Internal Audit

Reports

functionally to

the Audit & Risk

Committee and

administratively

to the Chief

Financial Officer.

Disclosure

Committee

Facilitates the provision

of timely and appropriate

market disclosure

in accordance with the

Continuous Disclosure

Policy.

Chief Executive

Officer

Delegated

responsibility for

implementing

the Board’s strategy

and for managing

the operations.

Chief Financial

Officer

Manages the

Internal Audit

function.

Responsible for

managing the

financial affairs of

Air New Zealand.

General Counsel

& Company

Secretary

Secretary to the Board

and accountable directly

to the Board, through

the Chair, on all matters

to do with the proper

functioning of the Board.

Board / Committee meeting attendance – 1 July 2023 to 30 June 2024

BoardAudit & Risk Committee

People, Remuneration

& Diversity Committee

Health, Safety &

Security Committee

Attendance

1

Attendance

1

Attendance

1

Attendance

1

Dame Therese Walsh10/104/45/53/4

Claudia Batten10/104/4

Dean Bracewell10/105/54/4

Laurissa Cooney10/104/45/5

Larry De Shon9/104/4

Alison Gerry9/103/42/4

Paul Goulter9/105/54/4

Jonathan Mason3/30/12/2

1. The attendance is the number of meetings attended/number of meetings for which the director was a member. Jonathan Mason retired from the Board

on 30 September 2023.

Current Directors

Details of directors’ skills and experience can be found at:

airnewzealand.co.nz/air-new-zealand-board

Board skills

and diversity

4

TOURISMCUSTOMER

EXPERIENCE

4

SUSTAINABILITY

2

GOVERNMENT /

STAKEHOLDER

3

INTERNATIONAL

BUSINESS

4

DIGITAL /

TECHNOLOGY

2

ENGINEERING /

SAFETY

3

4

FINANCIAL

Age

40 – 49

1

60 – 69

3

Average

57

50 – 59

3

Gender

Female

4

Female

57%

Male

3

Dame Therese Walsh

DNZM, BCA, FCA

Independent Non-Executive Director

(Appointed 1 May 2016)

Chair

Claudia Batten

LLB(Hons), BCA

Independent Non-Executive Director

(Appointed 28 October 2021)

Dean Bracewell

Independent Non-Executive Director

(Appointed 20 April 2020)

Health, Safety & Security Committee Chair

Laurissa Cooney

BMS(Hons), FCA, CMInstD

Independent Non-Executive Director

(Appointed 1 October 2019)

People, Remuneration & Diversity

Committee Chair

Larry De Shon

BA Communications, BA Sociology

Independent Non-Executive Director

(Appointed 20 April 2020)

Alison Gerry

BMS(Hons), MAppFin

Independent Non-Executive Director

(Appointed 28 October 2021)

Audit & Risk Committee Chair

Paul Goulter

LLB, MA(Hons), BA

Independent Non-Executive Director

(Appointed 28 October 2021,

and retiring late September 2024)

Residence

Offshore

1

Auckland

1

Regional

3

Other main centre

2

Corporate Governance Statement

AIR NEW ZEALAND

ANNUAL REPORT 2024

AIR NEW ZEALAND GROUP

3736

Independence
The Board has identified criteria in its Charter, against which it evaluates the independence of directors in line with the NZX

Listing Rules. These are designed to ensure directors are not unduly influenced in their decisions and activities by any personal,

family or business interests.

All directors have been determined to be Independent Directors under these criteria, and for the purposes of the NZX Listing Rules.

Directors are required to inform the Board of all relevant information which may affect their independence such that the Board

continually considers the independence of its members.

The Board Charter makes explicit that the Chair and the Chief Executive Officer roles are separate.

Director Appointments

There have been no new directors appointed during the 2024 financial year.

The Board’s approach to appointing directors is depicted below. The Board as a whole considers the requirement for

additional or replacement directors.

EstablishmentAppointmentSuitabilityIdentificationNeeds Analysis

• Assessment of existing

and desirable skills on

the Board to fulfil its

governance role and

contribute to the long-

term strategic direction

of the Company

• Diversity considerations

• Identification of suitable

candidates

• External consultants

may be engaged

• Ensure constitutional

requirements are met

• Ensure relevant

independence criteria

(including NZX Code)

are satisfied

• Interviewing and

reference checking

• Formal letter of

appointment outlining

key terms and conditions

of appointment

• Shareholder approval

at next Annual

Shareholders’ Meeting

• Induction

• Disclosure of Interests

and agree conflicts

management plans

where relevant


Committee assignments.

• Ongoing evaluation and

development

Directors are expected to acquire a shareholding in the Company equivalent to 50 percent of the annual base director fee within 3 years

of appointment. Dame Therese Walsh, Dean Bracewell, Laurissa Cooney, Alison Gerry, Paul Goulter and Larry De Shon have all met this

threshold. Claudia Batten is expected to do so by the end of the 2025 financial year.

Key Governance documents are available on the

Air New Zealand website. These include:

• The Company’s Code of Conduct and Ethics, stating the guiding principles of ethical

and legal conduct, applicable to everyone working at or for Air New Zealand – directors,

executives, employees, contractors and agents;

• Charters for the Board and each of its Committees, detailing authorities, responsibilities,

membership and operation;

• The Securities Trading Policy, identifying behaviours that could be illegal for individuals,

or otherwise unacceptable or risky in relation to dealings in Air New Zealand’s securities

by directors, employees or their associated persons;

• The Continuous Disclosure Policy, addressing compliance with continuous disclosure

obligations and the timely treatment of Material Information.

Air New Zealand’s key Governance documents can be found at:

airnewzealand.co.nz/corporate-governance

Diversity, Equity & Inclusion

The Company’s Diversity, Equity & Inclusion strategy recognises the value of a diverse

workforce which is proudly representative of Aotearoa New Zealand, and aims to create

an open, inclusive environment for our people, customers, whānau and communities to

thrive. Overall, the Board considers the Company’s performance against this strategy

has been consistent. The Board has also had input into and endorsed the recently

refreshed strategy and will continue to regularly evaluate progress.

Diversity is considered across a number of measures, including gender, ethnicity, disability,

age, and sexual identity. There is a focus on recruitment practices that promote the

retention and attraction of diverse talent, as well as a broad range of employee initiatives

to reflect, support and develop the diversity we have across the airline. Air New Zealand’s

10 Employee Networks play a key role in supporting and advocating for employees and

ensuring the success of the airline’s Diversity, Equity & Inclusion strategy.

With a target of 50 percent women in the senior leaders forum (which includes the

Executive), the Company achieved 42 percent as at 30 June 2024. The Board will continue

to monitor this and is comfortable that the recent decline is not reflective of any systemic

issues, and that recruitment, retention and management of talent pipelines are all

operating well. The 50 percent target will be maintained for the 2025 financial year and

there will be a continued focus on building a pipeline of women leaders at all levels of

leadership to help us achieve this.

202220212024

Female employees

20202023

60.0%

50.0%

40.0%

30.0%

20.0%

10.0%

0

All employees

Senior Leaders Forum

and Executive

Air New Zealand also has a target of 21 percent of the Company’s people leadership roles being held by Māori and Pasifika

employees by 2025; as at 30 June 2024 the result was 17 percent. The 21 percent target will be maintained for the 2025 financial

year, with ongoing support for our graduates of our Mangōpare leadership development programme, and continued focus on

initiatives that support the recruitment, retention and development of Māori and Pasifika talent.

AS AT 30 JUNE20242023

Directors (female:male:gender diverse)4:3:04:4:0

Executive team (female:male:gender diverse)*4:6:04:6:0

*The Executive Team comprises the Chief Executive Officer and direct reports to the Chief Executive Officer,

and corresponds to “Officers” as defined in the Listing Rules.

Continuous Disclosure



Version 3.1


















Continuous Disclosure

1.0 Intent

1.1 As a company listed on the New Zealand and Australian Stock Exchanges, Air New Zealand is

bound by continuous disclosure obligations under the Listing Rules and the Financial Markets

Conduct Act. Air New Zealand is committed to keeping the securities markets informed of

Material Information relating to the Company and its financial products and promoting investor

confidence by ensuring that trading in its financial products takes place in an efficient, well-

informed market at all times.

1.2 The purpose of this Policy is to:

a) Ensure that Air New Zealand complies with its continuous disclosure obligations;

b) Ensure timely, accurate and complete information is provided to all shareholders and

market participants; and

c) Outline mandatory requirements and responsibilities in relation to the identification,

reporting, review and disclosure of Material Information relevant to Air New Zealand.

1.3 For the purposes of this Policy, Material Information means any information that if it were

generally available to the market, a reasonable person would expect to have a material effect on

the price of Air New Zealand’s financial products.

1.4 This Policy should be considered in conjunction with Air New Zealand’s Securities Trading

Policy,

which deals with the trading of Air New Zealand’s financial products by Directors and employees

of the Company and any other person in possession of Material Information relevant to Air New

Zealand.





SSe

ec

cu

ur

ri it

ti

ie

es

s TTr ra

addi

inng

g


11.

.0

0


IIn

nt te

en

nt t



1.1


This

document details Air New Zealand’s policy on, and rules for dealing in the following Air New Zealand

securities (“Company Securities”):




Air New Zealand Ordinary Shares (“AIR”)




Air New Zealand

Bonds (“AIR020”)




Any other quoted financial products of Air New Zealand or its subsidiaries from time to time; and




Any derivatives in respect of such quoted financial products from time to time.


The requirements imposed by this Policy are separate

from, and in addition to, the legal prohibitions on


insider

trading in New Zealand, Australia and any other country where the Company Securities may be listed.


1.2


In addition to this Policy further more specific and stringent rules also apply to trading i

n Company Securities

by those people identified as “Restricted Persons”, being Directors and certain senior employees (see

Appendix 1: Additional Trading Restrictions for Restricted Persons). Appendix 1 only applies to “Restricted

Persons”.


22.

.0

0


SSc

co

oppee


2

.1


This is an Air New Zealand Group Policy which applies to all Directors, employees, contractors and other

representatives of the Air New Zealand Group, collectively referred to as “employees” who intend to trade in

Company Securities.


2.2


To the extent of a

ny inconsistency with any previous policy or rules relating to this subject matter, this Policy

prevails over them.


2.3


This Policy does not apply to:




Acquisitions and disposals of Company Securities by gift or inheritance;




Acquisitions of Company Securiti

es through an issue of new Company Securities, such as an issue of

new shares under a rights issue or a dividend reinvestment plan.


2.4


In this Policy ‘trade’ includes buying or selling Company Securities, or agreeing to do so, whether or not the

Company S

ecurities are held or received in the name of an employee, a family member, a trust of which an

employee is a trustee or any company which an employee controls.


Our Code of Conduct

and Ethics

ONE AIR NEW ZEALAND


DOING WHAT’S RIGHT

LAST UPDATED: NOVEMBER 2021

Corporate Governance Statement (continued)

Laurissa Cooney discusses the activities of the People, Remuneration & Diversity Committee:

https://youtu.be/dw9CsF7l-tA

AIR NEW ZEALAND

ANNUAL REPORT 2024

AIR NEW ZEALAND GROUP

3938

Gender balance
– Executive

3 year average

Male

Female

202420232022

100.0%

90.0%

80.0%

70.0%

60.0%

50.0%

40.0%

30.0%

20.0%

10.0%

0

202420232022

Gender balance

– Board

100.0%

90.0%

80.0%

70.0%

60.0%

50.0%

40.0%

30.0%

20.0%

10.0%

0

3 year average

Male

Female

Shareholder Engagement

Air New Zealand is committed to regular dialogue and engagement with shareholders and utilises a number of channels to

communicate relevant information.

Disclosure of material information is made first and foremost through announcements to the NZX and ASX. In accordance with

legislation, the Constitution and the Listing Rules, Air New Zealand also refers any significant matters to shareholders for approval at

a shareholder meeting. The airline maintains an investor centre, which can be found on the Air New Zealand website. This contains

many resources for shareholders including information about the airline’s operations, its current and historical financial performance,

shareholder meeting materials as well as key governance information and group policies. This year’s Annual Report can also be found

on this website including, effective from 29 August 2024, Air New Zealand’s first annual Climate Statement.

Air New Zealand’s Investor Centre can be found at:

airnewzealand.co.nz/investor-centre

Regular

Disclosures

on Company

Performance

Hybrid Annual

Shareholders’

Meetings

Investor Day

Briefings

Webcast

Interim and

Annual Results

Presentations

Air New Zealand

Investor

Relations

Electronic

Communications

Investor Centre

Website

A comprehensive frequently asked questions section is maintained on the investor centre to assist shareholders with common questions.

In addition, all shareholders can make enquiries regarding their investment via a dedicated Investor Relations email (investor@airnz.co.nz).

Shareholders also have the option to sign-up to receive email notifications of investor news via the investor centre website.

The Company operates an investor relations programme with a dedicated Investor Relations team who manage scheduled interactions

with investors, analysts and relevant market stakeholders throughout the year. Twice a year at the interim and annual results

announcement, the CEO and CFO host an investor-focused conference call and answer questions raised by analysts and investors.

A transcript of the investor call is made available on the investor centre to enable full transparency to all stakeholders. The Company

also participates in bi-annual podcasts for existing and prospective retail shareholders, which provides an opportunity to ask questions

related to the financial results, as well as the Company strategy.

Shareholders are actively encouraged to attend the Company’s annual meetings and vote on major decisions. Air New Zealand posts any

Notices of Shareholder Meetings on its website as soon as these are available. The general practice is to make these available not less

than four weeks prior to the shareholder meeting. The Company has been holding a hybrid form Annual Shareholders’ Meeting since

2016, which enables wide participation by shareholders both in person and online.

In addition to shareholders, Air New Zealand maintains open channels of communication with a wide range of other stakeholders

including brokers, the broader investment community, the New Zealand Shareholders’ Association (NZSA), and regulators.

Differences in Practice to NZX Code

The Board has not set protocols to be followed in the event of a takeover offer. The Board considers a takeover offer to be extremely

unlikely in light of the Crown’s continued majority shareholding in the Company. Should circumstances change and a takeover offer was

received, Air New Zealand would have adequate time to implement protocols and procedures, and communicate those to shareholders.

On that basis, the Board considers it reasonable and appropriate for Air New Zealand not to follow Recommendation 3.6 of the Code

at this time. Notwithstanding this, the Board agrees with the principles behind this recommendation, being good communication with

shareholders and independent directors leading matters that require appropriate independence.

Board Activities

The Board continues to focus on the future position of the Company, and what that means for stakeholders including customers,

employees and investors, despite global supply challenges impacting fleet and causing unprecedented levels of disruptions.

The Board approved strategy, Kia Mau, continues to provide a robust framework as the Company focuses on the future and continuing

to deliver service excellence to its customers as a key part of driving Air New Zealand’s success. During the year there were 10 Board

meetings and 7 Board Strategy sessions. There were also 13 Committee meetings (4 ARC, 4 HSSC and 5 PRDC).

Key areas of activity during the year include:

Kia Mau

Guiding the Company’s strategy, ensuring it is refined and monitoring progress towards achievements, is central to the Board’s activities.

As part of this, the Board was involved in the strategy refresh that was undertaken in the 2024 financial year. For more information on our

Kia Mau strategy, please refer to pages 16 and 17 of this report.

Capital Management

In August 2023 the Board approved a revised capital management framework, following an extensive review of the Company’s approach

to liquidity levels, leverage targets and shareholder distribution parameters. Comparisons to global airline industry peers was an

important consideration in the review. Core to the capital management framework is the Board’s commitment to maintaining targets that

support an investment grade credit rating.

Capital management activities undertaken during the 2024 financial year included payment of a 6.0 cent per share special dividend to

reflect the strong performance in the prior financial period, purchasing two new A321neo aircraft with cash to build up the unencumbered

fleet portfolio, early repayment of approximately $70 million of secured debt and reinstating the first ordinary dividend since Covid,

starting with the 2024 interim dividend of 2.0 cents per share.

In May 2024, the Company established a new, three year, $250 million unsecured, syndicated revolving credit facility, which replaced the

previous $400 million unsecured committed Crown Standby Facility which was cancelled on 21 March 2024, having never been drawn

upon. The new syndicated revolving credit facility is undrawn as at 30 June 2024.

Corporate Governance Statement (continued)

AIR NEW ZEALAND

ANNUAL REPORT 2024

AIR NEW ZEALAND GROUP

4140

Sustainability
A successful and sustainable future requires ongoing commitment by the Company to advancing its sustainability initiatives and

the Board is focused on ensuring progress in managing and reporting on climate change impacts. To achieve this, the Board has

collaborated with management to establish climate scenarios and models, both to meet climate disclosure requirements and to

inform and shape the Company’s responses and strategies. Directors have endorsed efforts to enhance the availability and sourcing

of alternative jet fuel, as well as approving the purchase of a new battery electric ‘demonstrator’ aircraft, which is expected to operate a

single short-haul cargo route from 2026.

The Company’s transition plan to guide its transition to a low emissions operating model has been a focus for the Board given the

challenges the airline industry faces. In 2022, the Company set a near-term target for 2030 in line with the aviation sector methodology

designed by the SBTi to reduce its carbon emissions intensity by 28.9 percent against a 2019 baseline. After careful consideration,

Air New Zealand retracted this target and withdrew from the SBTi in July 2024. This was driven by two main factors. Many of the levers

needed to meet the target, including the availability of new aircraft, the affordability and availability of alternative jet fuels, and global

and domestic regulatory and policy support, are outside the airline’s direct control and remain challenging. More recently delays to the

airline’s fleet renewal plan due to global manufacturing and supply chain issues that could potentially slow the introduction of newer,

more fuel-efficient aircraft into the fleet posed an additional risk to the target’s achievability.

The Board’s focus on sustainability is not limited to climate change, as demonstrated in the Sustainability section of this report.

Sustainability issues are also expected to be discussed in all relevant Board papers to drive improvement in, and focus on, their

identification, measurement and management.

Kia Rite

The airline continues its journey to realise and embed an authentic te ao Māori approach for the Company. In September 2023, the

Board approved a refreshed Māori strategy Kia Rite (updated from the February 2023 Māori strategy) which presents three core

opportunities to enable Air New Zealand to be the leading airline in authentic indigenous relationships in the world. The calls to action

are: Grow Māori Workforce, embed te ao Māori and Lift Māori Connections.

Authenticity has also been a focus for the Board during 2024. The uniform project has benefited greatly from understanding the

importance of Māori design skillsets steeped in whakapapa, tikanga and authentic narrative. These were key criteria in the designer

selection process and will also inform other design initiatives in future years.

Furthering connections with the Māori economy during the year through the annual Board visit programme gave the Board a deeper

awareness of the value that te ao Māori brings to an organisation. The Board’s visit to Rotorua included a formal pōwhiri (welcome) at

Te Puia (New Zealand Māori Arts and Crafts Institute), and a tour of the now iwi-owned business. Engagements held with the business

community in Rotorua and in Tauranga revealed the extent of Māori investment across the region and the important role that Air New

Zealand plays in connecting iwi, hapū (clans or descent groups), and Māori entities to domestic and international markets.

Customer Initiatives

Initiatives which improve and innovate the customer journey have been of keen interest to the Board, including inflight food offerings,

innovative aircraft layouts including the new Skynest™ (which will debut on the new Boeing 787 aircraft due to enter the fleet in

late calendar year 2025), an enhanced Air New Zealand app and the launch of our new loyalty platform iFly. Biometric boarding is

progressively being introduced across United States ports, with Los Angeles being the first. The Board receive regular updates on the

Airpoints™ programme, noting members have grown to 4.6 million this year.

Customer satisfaction has improved across the year, including how disruptions are handled. Ongoing global supply chain pressure

for aircraft components (resulting in more frequent grounding of aircraft), has meant periods of disruption to the network, schedule

adjustments, and increased workload for our personnel as well as pauses on some routes due to global engine issues with Pratt &

Whitney and Rolls-Royce.

Significant process and tooling improvements, and additional resources have been added to the contact centre and customer care

teams, which has markedly improved customer response times. Live Chat was introduced on a 24/7 basis and has been well received.

There has been an ongoing focus on self-service, from online capabilities to check-in via the mobile app and airport kiosks.

The continued care our people demonstrate to our customers has been a major factor in the Company’s success in external awards

and industry recognition. Over the year these have included:

• Safest Airline of the Year – AirlineRatings.com

• Best Economy Class – AirlineRatings.com for innovations including Skynest


and Economy SkyCouch


• Best Premium Economy Class – AirlineRatings.com

• New Zealand’s Most Attractive Employer 2024 – Randstad Award

• Most Family Friendly Airline in Australia and Pacific – Skytrax

• Air New Zealand’s international lounge at Auckland, Best Business Class Lounge in Australia and Pacific – Skytrax

Further Afield

This year the Board visited parts of Air New Zealand’s global operations in Japan and Singapore to meet stakeholders, get to know local

employees and to undertake health and safety reviews. These meetings focused on highlighting Air New Zealand, as well as tourism and

business opportunities in New Zealand’s wider economy.

Regional Initiatives

Air New Zealand is committed to supporting the growth and prosperity of regional New Zealand and the Board has been active in

this effort. The Board visited Rotorua and Tauranga on their annual regional visit, meeting local leaders, tourism operators, business

communities and local airport teams while gaining a deeper understanding of local issues and initiatives.

In August 2023, Air New Zealand and the Nelson Marlborough Institute of Technology/Te Pūkenga announced a partnership to work

together in responding to the country’s skill needs for aviation engineering. The initiative will strengthen the foundation for trainees

to move into Air New Zealand’s apprenticeship programmes, and followed on from the Air New Zealand Board’s visit to the Nelson/

Marlborough region earlier in 2023.

As Directors have visited different ports over the year, they have also taken the time to engage with local employees and recognise their

mahi in improving the customer experience.

Infrastructure

Having safe, efficient and future-proof supporting infrastructure is critical, both operationally and for our customers. Auckland

International Airport is the airline’s main base and 60 percent of domestic journeys and 80 percent of international journeys go through

the Auckland domestic or international terminals.

As a regulated supplier Auckland International Airport undertakes a price setting event every five years, which is informed by the

airport’s multi-decade airport redevelopment programme. The Board has been closely involved with the airline’s response to the

2023 airport price setting consultation and the overall redevelopment plans, given that the airport’s plans are a generational shift in

investment and are likely to have an adverse impact on airline ticket prices and customer demand. The airline continues to recognise

the need for some level of investment in site development and improved terminal facilities at Auckland airport but considers there are

more affordable alternatives to some of the current proposals.

Employees

The Board considers Air New Zealand employees to be the airline’s most valuable asset and was proud to see the airline again

recognised as New Zealand’s Most Attractive Employer by Randstad in 2024. The Board takes great pride in being our nation’s airline.

It’s important to the Board that Air New Zealand reflects the diversity of the people and cultures in Aotearoa New Zealand, and we

are actively working to embed that even further. The Board supports our Māori Development strategy, Kia Rite as the airline works

to grow our Māori workforce through a partnered recruitment model with iwi and hapū and developing our Māori employees into

leadership positions. The Board considers diversity more broadly than just race or ethnicity. This past year it has been encouraging to

see customers, employees and others with disabilities supported through the Enable Network, the use of New Zealand Sign Language

onboard our flights and enhanced training for our employees, and the establishment of the Flourish Café in our head office staffed by

young people with intellectual or learning disabilities.

The Board supports the talent management and leadership development programmes so the Company maintains a pipeline of great

talent for the longer term. This was demonstrated by the launch of the Pilot Cadetship programme aiming to lessen some of the

financial barriers to entry.



Air New Zealand Board members in Rotorua

Left to right: Larry De Shon, Laurissa Cooney,

Claudia Batten, Dame Therese Walsh (Chair),

Dean Bracewell, Alison Gerry and Paul Goulter.

Corporate Governance Statement (continued)

AIR NEW ZEALAND

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Risk Appetite
The Board’s Risk Appetite Statement (RAS) gives clarity to decision makers across the airline about which risks, and how much of each,

can be taken in pursuing its strategy. The Risk Appetite aligns to the Strategic Risks set out on pages 45 - 48. The Board periodically

refines the Statement to respond to changes, and to ensure the settings remain appropriate. At a minimum, the Board formally reviews

it once a year along with their review of the airline’s top Strategic Risks. This review was last undertaken in December 2023. The Board

expects the Risk Appetite to be explicitly addressed in matters presented to it.

Risk Appetite ranges from ‘Averse’ for risks such as operational or people safety to ‘Open’ for innovation reflecting its ambition to

embrace risk to lead innovation in customer experience and technology, whilst being clear that there is no appetite for innovation to

create safety or compliance risks.

Safety

The safety of our customers, employees and our operations remains paramount for the airline and the Board. Safety performance, risk,

and capability is subject to continual management review and Board governance to achieve assurance and to identify opportunities

for continuous improvement. These safety activities align with our Kia Mau strategy and promise of Manaaki – taking care further than

any other airline.

Given the dynamic nature of aviation, a competitive market, and our reliance on global supply chains, the airline has faced several

challenges in recent times. These include difficulties in obtaining or overhauling aircraft and engine components, resulting in aircraft

grounding until the airworthiness requirements can be achieved. To minimise disruption to our customers the airline has leased additional

aircraft to replace some of those not currently operating. We have also had to make the difficult decision to pause some routes until the

supply chain can catch up with our needs. Increased frequency and intensity of weather events has further challenged our schedules.

Dean Bracewell discusses the activities of the Health, Safety & Security Committee:

https://youtu.be/HW_0PKcNmL0


The challenges above have been addressed using our safety management systems. Proactive management of risk is a pillar of our

systems, supported by new technology and personnel training. A suite of robust safety risk controls with associated safety leadership

and supervision help to ensure the risk remains at an acceptable level. The quarterly Group Safety Review Board provides a good forum

for assurance, common risk awareness, and management decision-making and action. Our airline’s safety guardrails and quarterly

planning processes are designed to ensure safety is factored into business initiatives and is appropriately resourced, while optimising the

performance of our business.

A key feature of our safety approach is how we support our people, including assistance with the pressures brought on by the challenges

above. The airline has a focus on employee wellbeing, which includes a mature Peer Support Network, Employee Assistance Programme,

confidential Speak Up line, and our other 10 Employee Networks. Maintaining and further developing a safety and security culture

through effective training is a priority.

The airline has a comprehensive safety investigation and internal audit programme. The Civil Aviation Authority conducts routine

monitoring and inspection activities, which provides another layer of review and opportunity for improvement. The airline benchmarks

against health and safety standards through participation in the ACC Partnership Programme and the IATA Operational Safety Audit

programme. The latter involves assessment against the latest industry safety standards for airline operations, with the next audit

planned for October 2024.

The Board’s Health, Safety & Security Committee (HSSC) provides governance of the airline’s safety management. The HSSC meets

quarterly and engages with management and representatives of our front-line workforce to review operational risk and safety performance.

These meetings include the consideration of detailed reporting against safety metrics as well as spending time in the operations of

the airline. The Committee has also met with key stakeholders whom the airline works closely with to ensure safe operating practices.

Directors visit several domestic and offshore ports over the year to meet with employees and observe the operation.

The Board was pleased with the repeated success of the airline in the NZ Workplace Health & Safety Awards, recognising industry

leadership in health and safety. In 2024 the airline was again voted the World’s safest airline by AirlineRatings.com.

Risk Management/Strategic Risks

Our complex operating environment means that we are inherently exposed to a range of strategic, financial, legal and regulatory and

operational risks which cannot always be eliminated. It is important to the Board that material risks are identified, and appropriate risk

mitigation strategies are implemented to avoid unintended consequences and more effectively deliver our strategy.

The Board

Responsible for guiding the corporate strategy and direction of the airline and has overall responsibility for decision making.

Audit & Risk Committee

Oversees risk processes and internal and external audit functions.

Oversight of significant enterprise level strategic risks, including climate and cybersecurity risks.

Digital Integrity

Ensures that architecture, data,

cybersecurity and engineering best

practices are integrated across the

airline, including monitoring and

treating digital enterprise risks.

Sustainability

Identifies and manages

climate-related risks and

opportunities, and

climate-related disclosures.

Finance

Manages financial risk,

external financial reporting

and relationships with external

auditors and the Office of the

Auditor-General.

Other management committees & functions

Group Safety Review

Board (GSRB)

Monitors effectiveness of

Safety Management Systems,

including people safety and air

worthiness risks, and associated

regulatory compliance.

Internal Audit

Provides assurance through independent challenge, verification and review of risk management and identifies opportunities for improvement.

Health, Safety & Security

Committee

Oversees health, safety and

security risks, and the operation of

Safety Management Systems and

the Group Safety Review Board.

Note: Only principal management relationships are depicted.

Enterprise Risk

Analyses and consolidates business

unit risk information to prepare

Group Risk Profile.

Facilitates implementation

of Enterprise Risk

Management Framework.

Group Insurance

Ensures appropriate policies

are in place to protect the

airline and its assets from

damage or loss.

Cyber

Implements processes, systems

and tools to identify and protect

critical systems, assets and

information from threats as well

as planning for business

continuity and recovery.

Data Privacy

Identifies and manages data

privacy risks and drives

best practice across

business initiatives.

Risks are identified through both top-down and bottom-up processes and informed with enterprise wide insights from specialist risk

functions. There is a regular cadence of reporting to relevant management, Board Committees and the Board.

Strategic risks presented on Air New Zealand’s Group Risk Profile are confirmed by the Audit & Risk Committee every six months,

and ranked based on risk rating. Risk ratings reflect an assessment of the likelihood and the impact of an event, after considering the

effectiveness of existing mitigations.

Alison Gerry discusses the activities of the Audit & Risk Committee:

https://youtu.be/FKD6vABWSCg



Corporate Governance Statement (continued)

AVE R S ECAUTIOUSNEUTRALRECEPTIVEOPEN

5 Point Risk Appetite

AIR NEW ZEALAND

ANNUAL REPORT 2024

AIR NEW ZEALAND GROUP

4544

Given their significance, strategic risks are assigned to members of the Executive as Risk Owners, who ensure appropriate
management of the risk.

The Board continues to give particular attention to climate risks and cybersecurity, drawing on a range of internal and external advice

from experts. Risks associated with the current economic and geopolitical environment, which are deeply interconnected with the risks

of supply chain disruption and legal and regulatory compliance, are also being closely monitored. The effects of innovation and business

transformation on our workforce and the Company’s competitive position are also of ongoing interest to the Board.

The Company’s strategic risks are tabulated below and mapped to our strategic focus areas under our Kia Mau strategy. The Board and

its Committees focus on areas of significant risk including through targeted deep dives every six months on specific risks.

Strategic Risk AreaDescriptionPrincipal Mitigants

Climate change

Transition risks combined with physical climate change

risks may constrain travel demand, operational and

financial performance and network growth, adversely

impacting investor expectations and Air New Zealand’s

social licence.

Various workstreams implementing decarbonisation

levers. Engagement with regulators and legislators

on carbon reduction, climate and policy. Transparent

disclosure, and provision of options for customer

emissions reporting.

Response teams, training and toolkits for responding to

crises, emergency and business disruption. Business

Continuity Plans and testing combined with operational

procedures, flight planning and weather tools.

Global

uncertainty


Heightened economic, geopolitical and market

uncertainties could affect the ability to accurately plan

for future travel demand, adversely impacting supply

planning and the ability to meet revenue optimisation and

growth targets.

Predictive monitoring of economic activity and

indicators. Continuous review of revenue projections

including demand and supply forecasting and financial

modelling. Disciplined capacity management. Use of fuel

price hedging.

Technology

lifecycle


Failure to manage technology hardware and software

lifecycle may introduce cyber vulnerabilities, operational

overhead, impede transformation/innovation and lead to

digital/business disruption.

Technology Roadmap for technical debt reduction;

Vulnerability Management and System Lifecycle

management. Implementation of MACH (Microservices

based, API-first, Cloud-native, and Headless) Framework

for continuous improvement of system architecture.

Cybersecurity

A sub-optimal response to a cyberattack or misuse of

systems may lead to significant data breach, loss of

integrity/availability of information or of a control system,

compromised personal information and widespread

disruption resulting in financial loss, reputational damage

and regulatory fines or sanctions.

Comprehensive Cybersecurity programme delivered

by a dedicated Cybersecurity function, complemented

by appropriate cybersecurity measures, testing and

evaluation and insurance. Privacy management, including

training and awareness, and Breach Response processes.

Agile transition

and change

management

Ineffective culture change management and associated

low employee buy-in may constrain the ability to embed

new ways of working and impede the ability to achieve Kia

Mau strategic objectives.

Dedicated functions supporting Agile initiatives. Focused

training and education for key roles and leader immersions.

Continuous improvement through external benchmarking

and feedback mechanisms.

Grow Domestic

Elevate


International

Lift LoyaltyBrilliant Basics

Serious about

Sustainability

Digital Dexterity

Prioritising

People & Safety

Kia Mau pillars and enablers

Corporate Governance Statement (continued)

Strategic Risk AreaDescriptionPrincipal Mitigants

Legal and

regulatory

compliance

Rapidly changing and complex legal or regulatory

obligations globally (for example consumer laws,

greenwashing, human rights/modern slavery and

artificial intelligence) create significant operational

and commercial complexity potentially resulting in

non-compliance and resultant legal, financial and

reputational impacts.

Active monitoring and communication of regulatory

changes, alignment of internal standards, procedures

and conformance monitoring. Frequent engagement

with regulators and use of external law firms for legal and

regulatory updates. Targeted training of high-risk areas,

including annual Company-wide Code of Conduct and

Ethics training to promote awareness. Systematic safety

management, including active safety promotion and

operational risk management.

Innovation


Air New Zealand’s failure to pursue innovation in

response to stakeholder expectations may threaten

competitiveness and impact strategic achievement to

brand and reputation.

Quarterly Business Review enables capability development,

alignment and prioritisation of initiatives to strategy.

Research and analysis of customer behaviour. Monitoring

of productivity improvements from, and customer

responses to, delivered innovations. Assess proof of

concepts for innovative technology before activating.

Supply chain

Global supply chain challenges (aircraft parts, engines,

raw material shortages and labour availability), increase

in supplier Environmental, Social and Governance (ESG)

risks (compliance with Modern Slavery and Carbon

emissions standards) and historic under-investment

in ground service equipment may result in operational

disruption and reputational damage.

Robust integrated business planning and monitoring

of supplier risk. Supplier Code of Conduct

confirmations supplemented by supplier relationship

management, performance monitoring and social

practice audits. Alternative supply arrangements

established as appropriate.

Safety

Capability, capacity and culture constrains the ability to

successfully execute safety policies and management

systems, potentially resulting in harm to Air New Zealand’s

people, assets and environment resulting in a compliance

breach and reputational damage.

Implementation of comprehensive airline’s safety

management systems.

Governance and oversight of significant issues

provided by the Board’s Health, Safety & Security

Committee, including Empowerment Framework

Safety Guardrails and the Quarterly Business Review

process ensures a focus on safety risk management.

Monitoring and reporting on safety performance and

ongoing training and awareness.

Grow Domestic

Elevate


International

Lift LoyaltyBrilliant Basics

Serious about

Sustainability

Digital Dexterity

Prioritising

People & Safety

Kia Mau pillars and enablers

AIR NEW ZEALAND

ANNUAL REPORT 2024

AIR NEW ZEALAND GROUP

4746

Strategic Risk AreaDescriptionPrincipal Mitigants
Competition


Growing other airline capacity, a change to alliance

relationships and/or a disruption to the airline/customer

relationship, may increase the risk of competition,

negatively impacting Air New Zealand’s growth prospects

and profitability.

Competitive analysis and pricing strategy. Customer

research and investment in technology. Strategic

relationship management with key stakeholders and

alliance partners.

Brand development, marketing and communication, and

loyalty programme.

Aeronautical

infrastructure

and systems

constraints


Lack of prudent investment in aeronautical infrastructure

(including airspace, air traffic management, security,

baggage systems, hangars, renewable energy storage,

generation and new technology) constrains the future

growth and financial performance of Air New Zealand.

Strategic planning process to understand current and

future infrastructure demand. Capital investment planning

to support infrastructure development in line with growth

objectives.

Workforce

Industry disruption, talent pipeline technical skills and

the inability to right size the workforce, or a deterioration

in union relationships may lead to capability gaps and

the potential for significant operational disruption,

constraining the ability to deliver strategy.

Sustainable job strategy combined with talent review,

career development initiatives and succession planning

for critical roles. Productive union relationships based on

collaboration principles. Quarterly engagement surveys

and rewards and recognition programme.

Social licence

and corporate

reputation


Continuing operational and fleet challenges and/or lack of

support from stakeholders/interest groups and partners

may constrain the airline’s ability to manage customer/

stakeholder expectations and erode Air New Zealand’s

social licence, brand strength and corporate reputation

resulting in diminished competitiveness and growth.

Proactive stakeholder management and communication

programme for central and regional government and

other stakeholders including media. Investment in

brand strategy and monitoring of advocacy, sentiment

and reputation to identify key issues impacting Air New

Zealand, including opportunities through international

channels. Cultural authenticity through Board approved

Māori strategy.

Business

disruption


A significant event threatens our customers, people,

property, operations or the external environment resulting

in financial, social licence and reputational impacts.

Crisis, Emergency and Business Resilience framework,

including Emergency Response teams, training and

plans which are tested through exercises. Business

Continuity Plans are maintained and tested to assess the

effectiveness of plans and identify areas for improvement.

Grow Domestic

Elevate


International

Lift LoyaltyBrilliant Basics

Serious about

Sustainability

Digital Dexterity

Prioritising

People & Safety

Kia Mau pillars and enablers

Corporate Governance Statement (continued)

Internal Audit

The internal audit function helps the Board and management maintain accountability and transparency of risk management and internal

control processes through independent assurance activity. This group objectively and systematically assess, assures and recommends

enhancements to the business’s management of risk, contributing to the overall robustness of the airline’s corporate governance.

Internal audit acts for the Board and reports to the Audit & Risk Committee. Recommendations made by internal audit, and the status of

management’s adoption of these is reported to and monitored by the Audit & Risk Committee.

External Audit

As a Public Entity, Air New Zealand is subject to the Public Audit Act 2001. The Auditor-General is the auditor but may appoint an

independent auditor to conduct the audit process. Melissa Collier of Deloitte Limited has been appointed in this respect, from the 2022

financial year.

The Audit & Risk Committee liaises with the Auditor-General on the appointment and re-appointment of the external auditors, to ensure

the independence of the external auditor is maintained, and to approve the performance of any non-audit services in accordance with

the Audit Independence Policy.

Air New Zealand requires the external auditor to rotate its lead audit partner at least every five years, with suitable succession planning

to ensure consistency.

On a regular basis the Audit & Risk Committee meets with the external auditor to discuss any matters that either party believes should

be discussed confidentially. The Chair of the Audit & Risk Committee will call a meeting of that Committee if so requested by the

external auditor.

The appointed external auditor has historically attended the Annual Shareholders’ Meeting and is available to answer relevant questions

from shareholders at that meeting.

Remuneration

Director Remuneration

In accordance with the Constitution, shareholder approval must be sought for any increase in the pool available to pay directors’ fees.

Approval was last sought in 2015, when the pool limit was set at $1,100,000 per annum. This approval was based on 7 directors; with a

Board comprising 8 directors the pool limit is $1,232,333 per annum consistent with NZX Listing Rule 2.11.3.

Where the pool permits, the Board may amend the actual fees paid to reflect market conditions or other relevant factors. The Board has

determined the following allocation of the pool.

PositionFees (Per Annum)

Board of DirectorsChair

1

$270,000

Member$100,000

Audit & Risk CommitteeChair$40,000

Member$20,000

Health, Safety & Security CommitteeChair$40,000

Member$20,000

People, Remuneration & Diversity CommitteeChair$30,000

Member$10,000

1. The Chair receives no additional committee fees.

Air New Zealand’s Independent Non-Executive Directors do not participate in any executive remuneration scheme or employee share

schemes; nor do they receive options, bonus payments or any incentive-based remuneration. Directors are entitled to be reimbursed by

Air New Zealand for reasonable travelling, accommodation and other expenses they may incur whilst travelling to and from meetings of

the directors or committees. Directors have an entitlement to a limited number of free of charge flights for each year served as a director

as set out in a director travel policy.

AIR NEW ZEALAND

ANNUAL REPORT 2024

AIR NEW ZEALAND GROUP

4948

Remuneration and benefits of directors and former directors in the reporting period are tabulated below.
Board FeesARCHSSCPRDCTo t a l Fe e sValue of Travel

Entitlement¹

,

³

Dame Therese Walsh (Chair)$270,000 - - - $270,000$18,681

Claudia Batten$100,000$20,000 - - $120,000$16,207

Dean Bracewell$100,000 - $40,000

(Chair)

$10,000$150,000$11,885

Laurissa Cooney²$100,000$20,000 - $ 17, 5 0 0

(Chair)

$ 13 7, 5 0 0$ 7, 5 6 4

Larry De Shon$100,000 - $20,000 - $120,000 -

Alison Gerry$100,000$40,000

(Chair)

$20,000 - $160,000$ 17,78 7

Paul Goulter$100,000 - $20,000$10,000$130,000$10,933

Jonathan Mason$25,000$5,000 - $5,000$35,000$ 4,7 74

Total$895,000$85,000$100,000$42,500$1,122,500$ 87, 831

Amounts stated as FBT and GST exclusive where applicable.

1. Includes value of travel benefits for related parties and benefits accrued in prior years utilised in current year.

2. Laurissa Cooney became PRDC Chair 1 October 2023.

3. The value of the travel entitlements utilised by former directors during the 2024 financial year, using the taxable value of subsided transport as

provided in the Income Tax Act 2007 and reported to Inland Revenue, was as follows:

Jonathan Mason (served as a director until 30 September 2023) ($16,834), Paul Bingham ($20,594), Jan Dawson ($760), Rob Jager ($13,909),

Linda Jenkinson ($12,894), Tony Carter ($9,810), Roger France ($2,419) and John Palmer ($8,480).

In addition to the director remuneration provisions above, Air New Zealand’s employee remuneration policy and the remuneration of the Chief Executive

Officer are discussed in the remuneration report.

Total remuneration paid in the 2024 financial year¹

New Zealand ManagementAircrew, Engineering, Overseas and Other

100,000 - 110,000237505

110,000 - 120,000225403

120,000 - 130,000163297

130,000 - 140,000164267

140,000 - 150,000155215

150,000 - 160,000159210

160,000 - 170,000125181

170,000 - 180,000100174

180,000 - 190,00075157

190,000 - 200,00074137

200,000 - 210,00069135

210,000 - 220,00043145

220,000 - 230,00037124

230,000 - 240,0003178

240,000 - 250,0004249

250,000 - 260,0002257

260,000 - 270,0003442

270,000 - 280,0001239

280,000 - 290,0001331

290,000 - 300,0001155

300,000 - 310,0001151

310,000 - 320,000636

320,000 - 330,000420

330,000 - 340,000528

340,000 - 350,000730

350,000 - 360,000740

360,000 - 370,000646

370,000 - 380,000620

380,000 - 390,000425

390,000 - 400,000319

400,000 - 410,00047

410,000 - 420,000-8

420,000 - 430,000110

430,000 - 440,00047

440,000 - 450,000112

450,000 - 460,000122

460,000 - 470,000-20

470,000 - 480,000-20

480,000 - 490,000320

490,000 - 500,000-10

500,000 - 510,000310

510,000 - 520,000310

520,000 - 530,000312

530,000 - 540,000-17

540,000 - 550,000-8

550,000 - 560,00035

560,000 - 570,00019

570,000 - 580,000-3

580,000 - 590,000-8

590,000 - 600,000-6

600,000 - 610,00011

610,000 - 620,000-2

620,000 - 630,000-1

630,000 - 640,000-3

640,000 - 650,00012

650,000 - 660,000-3

660,000 - 670,000-2

670,000 - 680,00035

680,000 - 690,000-2

690,000 - 700,000-2

700,000 - 710,0001-

710,000 - 720,000-1

720,000 - 730,000-3

740,000 - 750,00012

750,000 - 760,0001-

760,000 - 770,0001-

770,000 - 780,0001-

780,000 - 790,0001-

840,000 - 850,000-1

850,000 - 860,0001-

870,000 - 880,0001-

1,180,000 - 1,190,0001-

1,290,000 - 1,300,0001-

1,330,000 - 1,340,0001-

1,380,000 - 1,390,0001-

1,420,000 - 1,430,0001-

1,470,000 - 1,480,0001-

1,510,000 - 1,520,0001-

3,950,000 - 3,960,0001-

To t a l1,8983,870

1. This information is provided under the Companies Act 1993, section 211.1(g). These numbers reflect total remuneration and benefits received in the financial

year including base salary; short-term incentive payments for the 2023 financial year performance paid in the 2024 financial year; travel benefits; superannuation

employer contributions; the value of long-term incentives which vested in the financial year; and any other cash payment received in the year. The Company no

longer includes in these numbers the value of any long-term incentive rights issued in the financial year which have not vested, and therefore remain at risk.

The 2024 financial year contained 27 pay periods compared to the usual 26 pay periods as reported in prior years.

Corporate Governance Statement (continued)Employee Remuneration

AIR NEW ZEALAND

ANNUAL REPORT 2024

AIR NEW ZEALAND GROUP

5150

Remuneration Report
Key highlights from the People, Remuneration and Diversity Committee

The role of the People, Remuneration and Diversity Committee (PRDC) is to advise and assist the Board in discharging its responsibilities with respect

to oversight of our People strategy. As part of that role, the Board has generally delegated authority for rewards and remuneration to the PRDC.

Air New Zealand’s remuneration philosophy is aligned with its recruitment, leadership development philosophies and performance management

approaches to ensure the attraction, development, and retention of key talent. The PRDC is kept appraised of relevant market information and best

practice, obtaining advice from external advisors where necessary. Remuneration levels are reviewed annually for market competitiveness and

alignment with strategic priorities and Company performance objectives.

In the 2024 financial year, the PRDC reviewed both the short and long-term incentives as well as the Diversity, Equity & Inclusion (DE&I) strategy:

• Short-term incentive (STI): The PRDC introduced a sustainability measure relating to carbon emissions intensity into the STI scorecard for the 2024

financial year, comprising 15 percent of the overall STI value for participants. This climate-related component will be awarded if the prescribed

annual emissions intensity reduction target for the year is achieved, or partially awarded if a minimum milestone is achieved. The carbon intensity

data provides a measure (in grams) of emissions generated (CO2-e) for each kilogram of payload flown and each available seat. Payload carriage is

expressed as Revenue Tonne Kilometres (RTK) and seat availability is measured in ASK.

• Long-term incentive (LTI): The PRDC, supported by independent consultants, undertook a review of the LTI plan, which has been in place since 2014.

This was to compare the plan to best practice and ensure alignment to market and key peers. This review determined that the current LTI plan is

generally effective in aligning shareholder and senior management interests and recognised some opportunities to bring the LTI plan more in line

with current market practices. The PRDC approved the adoption of a slightly revised LTI plan from the 2024 financial year. More information about

the LTI plan rules and details of the Share Rights allocation for the CEO are set out on pages 53 and 54.

• Diversity: We are proud to highlight our ongoing commitment to diversity, equity, and inclusiveness which led to the review and implementation of

our refreshed DE&I strategy this year. Through extensive research, including internal focus groups and external discussions, our goal was to elevate

our DE&I strategy to represent best in class. The resulting strategy is anchored by a vision to drive an open, inclusive environment for our people,

customers, whānau and communities to thrive. This vision is supported by our ambitions to create an environment free from discrimination, leaders

who are reflective of Aotearoa New Zealand, and fair and equitable experiences for everyone.

Executive remuneration

CEO and Executive remuneration packages comprise both fixed and variable components.

• Fixed remuneration consists of base salary and superannuation contributions, which are matched by an employer superannuation contribution of up

to 4 percent of gross taxable earnings. Fixed remuneration is reviewed periodically based on market data from external independent remuneration

sources. The PRDC approves the proposed remuneration packages for the CEO and the Executive team. The proposed budget for the annual

remuneration review and changes to salaries (if any) are approved by the PRDC.

• Variable pay consists of a STI and LTI. Both of these incentive schemes are performance-based in accordance with the schemes’ terms. These

discretionary payments are awarded only if specific financial and non-financial metrics are achieved and are at the discretion of the PRDC. More

details about the terms can be found below.

STI and outcomes for 2024

The STI performance targets are the same for all participants and consist of a broad range of measures designed to promote collaboration through

shared objectives

For the 2024 financial year, 50 percent of the incentive related to Group financial targets and the remaining 50 percent comprised measures for

customer, people safety, on-time performance and sustainability. The PRDC’s review determined that customer satisfaction and people safety targets

were met, but the sustainability target was not met. The Group financial and on-time performance targets were only partially met to varying degrees.

The STI outcome for the year as approved by the PRDC is summarised as follows:

Performance measureWeightingTa r g e t⁷2024

performance

2024 STI %

Outcome versus weighting⁷

Commentary

Return on Invested

Capital (ROIC)¹

25%13%9.7%10% of the 25%Minimum threshold met

Target partially achieved

Controllable Cost /

Revenue²

25%58%59%82% of the 25%Minimum threshold met

Target partially achieved

Customer Satisfaction³15%84%84%100% of the 15%Target achieved

People Safety⁴10%87%89%120% of the 10%Target exceeded

On-time Performance⁵10%83%79%28% of the 10%Minimum threshold met

Target partially achieved

Sustainability⁶15%817g889g0% of the 15%Target not achieved

To t a l100%50%

STI and outcomes for 2024 (continued)

1. ROIC is the return the Company earns on capital invested. A full definition of ROIC can be found on page 114 of the Five Year Statistical Review.

2. Controllable Cost are costs the Company can control such as catering and ground handling costs. This excludes fuel and foreign exchange.

A percentage that is lower than the target percentage indicates stronger performance.

3. Customer Satisfaction is measured via the MyVoice Customer Survey, an optional post-flight survey completed by passengers via an email link.

4. People Safety is comprised of Risk Control Effectiveness (RCE) which focusses on our critical people safety risks and ensuring the Company has the

controls in place to operate safely.

5. On-time-performance is measured through Arrival 15 (the percentage of on-time arrivals within 15 minutes) and Departure Zero controllable (the

percentage of Airline controllable on-time departures within zero minutes). To achieve this measure the minimum threshold for the RCE target must

be achieved (which it was, as shown in the STI outcomes table on page 52) before a payment for on-time-performance can trigger a payment.

6. Sustainability is measured via CO₂-e per RTK and ASK. To achieve a payment for this measure, the CO₂-e per RTK and ASK target range was 817g

(target) to 848g (minimum).

7. The result of each performance measure is compared to a range of minimum, target and maximum values set by the PRDC and used to calculate the

payout for each measure which is then multiplied by the weighting of the measure to give the percentage payout for each performance measure.

2025 STI target

Each year, the PRDC reviews the STI scorecard to ensure alignment with annual business priorities. For the 2025 financial year the PRDC has

determined that the performance measures and weightings as set out in the table for 2024 on page 52 will be retained.

LT I

The LTI plan is designed to align the interests of the CEO and Executives with those of our shareholders and to incentivise participants in the plan

(Participants) to enhance long-term shareholder value. Additionally, offering participation seeks to motivate and retain top talent. Participation in any

year is by annual invitation at the discretion of the PRDC. Details on how this plan works and the outcomes for the 2024 financial year are set out below.

Details of how this plan worked in prior financial years can be found in previous Annual Reports.

Share Rights

Participants are eligible to receive a grant of share rights, which gives them the right to receive ordinary shares in the Company subject to certain

vesting conditions being achieved over a three-year performance period (Share Rights). Grant of Share Rights is at the discretion of the PRDC, but in

the normal course of events, is expected to equate to a value of 55 percent of fixed remuneration for the CEO and 40 percent of fixed remuneration for

Executives. The number of Share Rights to be allocated to Participants is determined by an independent valuation of the share rights each year at the

time of issue.

Share Rights are divided into two equal tranches each measured against a separate performance hurdle. No testing against those hurdles will occur

unless Total Shareholder Return (TSR) over the three-year performance period is greater than zero. If TSR is zero or negative, the Share Rights will

lapse without the two performance hurdles being tested and no value will accrue to the Participants.

If the TSR hurdle is achieved, the number of vesting Share Rights will depend on Air New Zealand’s TSR relative to (i) the NZX 50 index for the first

tranche, and (ii) the Bloomberg World Airline index for the second tranche.

In each of the two tranches, 50 percent of Share Rights will vest if the Company’s TSR has matched the comparison index over the performance period.

For each 1 percent the TSR outperforms the comparison index, a further 2.5 percent of share rights will vest up to a maximum of 100 percent.

Mandatory Shareholding

Participants must hold a specified amount of shares through vesting of Share Rights. The amount is set at a value of 55 percent of the fixed

remuneration for the CEO, and 40 percent of fixed remuneration for Executives. Participants are not required to purchase shares outside of the LTI to

satisfy this mandatory shareholding requirement.

Until this mandatory shareholding is reached, any shares issued to Participants from vested rights must be retained. This holding must be maintained

while still employed.

Vesting of the 2020 LTI

Rights issued under the LTI in September 2020 partially vested in late calendar year 2023, based on external validation undertaken by PwC in the

applicable testing period. This resulted in 57.2 percent of the 2020 performance share rights vesting, with the balance lapsing with no further testing.

CEO Retention Plan

This year the Board approved a cash-based retention plan for the CEO for the 2024 to 2026 financial years (CEO Plan). The rationale for the CEO Plan is

to maintain stable leadership and incentivise delivery of key strategic priorities which are critical to the execution of the Kia Mau strategy.

The CEO Plan will consist of three equal payments of up to $900,000 (gross) payable for each of those three financial years. Each payment will be

subject to (i) PRDC approval, (ii) the CEO not having given notice by 30 June and maintaining standards of performance and conduct; and (iii) the CEO’s

actual remuneration not exceeding 130 percent of the total target remuneration (including the retention payment).

AIR NEW ZEALAND

ANNUAL REPORT 2024

AIR NEW ZEALAND GROUP

5352

No disclosures were made of interests in transactions under s140(1) of the Companies Act 1993.
Directors have made general disclosures of interests in accordance with s140(2) of the Companies Act. Current interests, and those which ceased during

the year, are tabulated below.

Dame Therese WalshAntarctica New Zealand

ASB Bank Limited

Institute of Directors’ Chapter Zero – Steering Committee

Climate Change Commission – nomination panel

On Being Bold Limited

Therese Walsh Consulting Limited

Wellington Homeless Women’s Trust

Director

Chair

Chair

Chair

Director and Shareholder

Director and Shareholder

Ambassador

Claudia BattenPyper Vision Limited

Serko Limited

Vista Group International Limited

Wonderful Investments Limited

Shareholder

Chair

Director

Director and Shareholder

Dean BracewellAra Street Investments Limited

Dean Bracewell Limited

Freightways Limited

Halberg Trust

Port of Tauranga Limited

Property for Industry Limited

Tainui Group Holdings Limited (ceased 31 March 2024)

Director and Shareholder

Director and Shareholder

Shareholder

Director

Director

Chair

Director

Laurissa CooneyAccordant Group Limited (ceased on 29 May 2024)

Chapter Zero Steering Group Institute of Directors

GMT Bond Issuer Limited

Goodman (NZ) Limited

Goodman Property Aggregated Limited

Goodman Property Services (NZ) Limited

Ngāi Tai ki Tāmaki Charitable Investment Trust

The Aotearoa Circle Trust

Director

Member

Director

Director

Director

Director

Audit Committee Chair

Trustee and Co-Chair

Larry De ShonThe Hartford Financial Services Group, Inc

United Rentals, Inc

The Hartford’s Finance, Investment, Risk Management Committee

Nominating and Governance Committee for United Rentals International

Director

Director

Chair

Chair

Alison GerryANZ Bank New Zealand Limited

Glendora Avocados Limited

Glendora Holdings Limited

Infratil Limited

On Being Bold Limited

Sharesies AU Group Limited

Sharesies Financial Limited

Sharesies Group Limited

Sharesies Investment Management Limited

Sharesies Limited

Sharesies Nominee Limited

Director

Director and Shareholder

Director and Shareholder

Chair

Director and Shareholder

Director

Director

Chair

Director

Director

Director

Paul GoulterNew Zealand Nurses Organisation IncorporatedOfficer

There have been no interest register entries in respect of use of Company information by directors.

Remuneration Report (continued)Interests Register

CEO remuneration

CEO Remuneration Structure for the 2024 financial year

The CEO remuneration structure is consistent with the executive management remuneration structure described above. The chart below depicts the

total remuneration mix for the CEO (excluding benefits) at target, maximum and the amount realised for the 2024 financial year.

48%34%

39%

TARGETREALISEDMAXIMUM

$ MILLION

6.0

5.0

4.0

3.0

2.0

1.0

0

STI

Fixed Remuneration

LT I v e s t e d

Retention

21%

21%

19%

32%

18%

16%

13%

17%

22%

CEO Remuneration Outcomes

Fixed RemunerationShort-term IncentiveLong-term IncentiveRetention

Plan

Financial

Ye a r

Base

Salary

Benefits¹Ta r g e t

STI

STI

Earned²

STI

Earned as

% of Target

Shares

vested⁴

Market

value at

vesting

Retention

Earned⁵

To t a l

Earned

Share

Rights

allocated

and at risk³

2024$1,928,478$162,484$1,037,850$518,92550%

1,003,976$677,684$900,000$ 4 ,187, 57 12,471,072

2023$1,839,029$171,239$990,000$1,123,650113.5%

--$3,133,9182,4 08,759

2022$ 1,6 5 7,16 9$ 76,73 3$915,464$613,36167%

--$2,347,263953,256

1. Benefits include superannuation and travel. As a member of the Group’s superannuation scheme, the CEO is eligible to contribute and receive

a matching Company contribution of up to 4 percent of gross taxable earnings (including STI). The CEO and eligible beneficiaries are entitled to an

agreed number of trips for personal purposes at no cost to the individual.

2. STI earned in the reporting period reflects the cash value of amounts received following achievement of performance measures related to the

current period.

3. LTI Share Rights allocation refers to the number of Share Rights issued in January 2024 for the 2023 year and remaining at risk.

4. LTI Share Rights issued in 2020 partially vested (57.2 percent) and converted to Ordinary Shares in the 2024 financial year as the performance

conditions were partly met. The value is based on the closing price on 1 November 2023 ($0.675) and consistent with the value reported to the

Inland Revenue.

5. Retention earned in the reporting period was paid in July 2024 based on the achievement of the relevant criteria. See CEO Retention Plan section above.

AIR NEW ZEALAND

ANNUAL REPORT 2024

AIR NEW ZEALAND GROUP

5554

Directors had relevant interests in shares as at 30 June 2024 as below:
InterestShares

Claudia Batten-

-

Dean Bracewell

1

Beneficial125,000

Laurissa Cooney²Beneficial146,570

Larry De ShonBeneficial1,002,514

Alison Gerry

3

Beneficial84,393

Paul Goulter

3

Beneficial76,401

Dame Therese WalshBeneficial650,000


1. Dean Bracewell holds his interest through an associated entity, Ara Street Investments Limited.

2. Laurissa Cooney has an interest in 107,570 shares through a Craigs’ KiwiSaver Scheme, and 39,000 shares personally held.

3. Alison Gerry and Paul Goulter hold their respective interests via Sharesies Nominees Limited.

Indemnities and Insurance

Pursuant to section 162 of the Companies Act 1993 and the Constitution, Air New Zealand has entered into deeds of access, insurance and indemnity

with the directors of the Group to indemnify them to the maximum extent permitted by law, against all liabilities which they may incur in the performance

of their duties as directors of any company within the Group. Insurance cover extends to directors and officers for the expenses of defending legal

proceedings and the cost of damages incurred. Specifically excluded are proven criminal liability and fines and penalties other than those pecuniary

penalties which are legally insurable. In accordance with commercial practice, the insurance contract prohibits further disclosure of the terms of the policy.

All directors who voted in favour of authorising the insurance certified that in their opinion, the cost of the insurance is fair to the Company.

Subsidiary Companies

The following people were directors of Air New Zealand’s subsidiary companies in the financial year to 30 June 2024. These companies are New Zealand

incorporated companies except where otherwise indicated.

No director of any subsidiary received beneficially any director’s fees or other benefits except as an employee.


Air Nelson Limited Jennifer Page, Michael Williams

Air New Zealand Aircraft Holdings Limited Jennifer Page, Baden Smith, Richard Thomson

Air New Zealand Associated Companies LimitedJennifer Page, Leila Peters, Richard Thomson

Air New Zealand Express LimitedJennifer Page, Richard Thomson

Air New Zealand Regional Maintenance Limited Hamish Curson, Brendon McWilliam

ANNZES Engines Christchurch Limited Jennifer Page, Richard Thomson

Mount Cook Airline Limited Jennifer Page, Michael Williams

TEAL Insurance Limited Katrina Meredith, Jennifer Page, Hannah Ringland

Air New Zealand (Australia) Pty Limited (incorporated in Australia)Kathryn O’Brien, Jennifer Page

Directors’ Interests in Air New Zealand SecuritiesOther Disclosures

Donations

The Air New Zealand Group has made donations totalling $110,833 in the financial year to 30 June 2024. No donations were made to any political party.

It is Air New Zealand’s policy not to make donations, in cash or in kind, or to provide free of charge travel to political parties.

Substantial product holders

The following information is provided in compliance with Section 293 of the Financial Markets Conduct Act 2013 and is stated as at 30 June 2024.

The total number of listed Ordinary shares of Air New Zealand Limited at that date was 3,368,464,315.


Substantial Product Holder Quoted voting products in the Company in which a relevant interest is held

The Sovereign in Right of New Zealand acting by and through

the Minister of Finance

1,717,916,801 ordinary shares as reported in the Substantial Security Holder notice dated

11 May 2022

In 1989, the Crown issued a Notice that arises through its holding of a special rights Convertible Share, the “Kiwi Share” and the power of the Kiwi

Shareholder under the Constitution. Full details of the rights pertaining to this share is set out in the Company’s Constitution. The Kiwi Share does not

confer any right on its holder to vote at a shareholders’ meeting unless the Kiwi Share has been converted into an Ordinary Share by its holder. The Kiwi

Share is not listed on any stock exchange.

AIR NEW ZEALAND

ANNUAL REPORT 2024

AIR NEW ZEALAND GROUP

5756

Boeing 777-300ER
Number: 9

Average Age: 12.5 years

Maximum Passengers: 342

Cruising Speed: 910 km/hr

Average Daily Utilisation: 14.14 hrs

Boeing 787-9 Dreamliner

Number: 14

Average Age: 7.8 years

Maximum Passengers: 302 or 275

Cruising Speed: 910 km/hr

Average Daily Utilisation: 14.23 hrs

Airbus A321neo

Number: 12

Average Age: Short-haul: 5.3 years

Domestic: 1.1 years

Maximum Passengers: Short-haul: 214

Domestic: 217

Cruising Speed: 850 km/hr

Average Daily Utilisation: Short-haul: 10.57 hrs

Domestic: 3.20

*

hrs

Airbus A320neo

Number: 6

Average Age: 4.3 years

Maximum Passengers: 165

Cruising Speed: 850 km/hr

Average Daily Utilisation: 10.44 hrs

Airbus A320ceo

Number: 17

Average Age: 10.4 years

Maximum Passengers: 171

Cruising Speed: 850 km/hr

Average Daily Utilisation: 7.38 hrs

AT R 7 2 - 6 0 0

Number: 29

Average Age: 7.3 years

Maximum Passengers: 68

Cruising Speed: 518 km/hr

Average Daily Utilisation: 6.30 hrs

Bombardier Q300

Number: 23

Average Age: 17.4 years

Maximum Passengers: 50

Cruising Speed: 520 km/hr

Average Daily Utilisation: 5.43 hrs

As at 30 June 2024

Operating Fleet Statistics

* A321neo domestic operations have been severely affected by the Pratt & Whitney PW1100 Geared Turbo Fan engine issues and lack of engine availability.

Air New Zealand’s A321neo domestic fleet has been parked for the majority of the 2024 financial year. Utilisation has been adjusted to reflect available aircraft and

actual months flown. Air New Zealand configuration. Short-term leased 777-300ER aircraft have either 294 or 368 seats.

Top Twenty Shareholders – as at 1 August 2024

Investor NameNumber of Ordinary Shares% of Ordinary Shares

The Sovereign in Right of New Zealand acting by and through their Minister of Finance1,717,916,801 51.00

New Zealand Depository Nominee218,484,030 6.49

HSBC Nominees (New Zealand) Limited116,920,171 3.47

Citibank Nominees (NZ) Ltd7 7,4 5 9, 8 42 2.30

BNP Paribas Nominees NZ Limited Bpss4071,136,737 2.11

HSBC Nominees (New Zealand) Limited66,268,443 1.97

JPMORGAN Chase Bank48,885,197 1.45

Citicorp Nominees Pty Limited35,443,219 1.05

BNP Paribas Nominees NZ Limited28,038,882 0.83

Tea Custodians Limited21,743,416 0.65

Public Trust19,864,791 0.59

HSBC Custody Nominees (Australia) Limited18,192,096 0.54

Private Nominees Limited13,672,529 0.41

Xinwei Investment (NZ) Limited13,164,081 0.39

J P Morgan Nominees Australia Pty Limited12,950,482 0.38

Accident Compensation Corporation12,783,638 0.38

FNZ Custodians Limited7,823,385 0.23

BNP Paribas Nominees (NZ) Limited7,580,496 0.23

Ping Luo7,146,838 0.21

Custodial Services Limited7,141,028 0.21

Total2,522,616,102 74. 89

Shareholder Statistics – as at 1 August 2024

Size of HoldingInvestors¹% InvestorsShares% Issued

1-1,00017,428 34.577,924,951 0.24

1,001-5,00015,404 30.5539,148,211 1.16

5,001-10,0006,003 11.9144,887,327 1.33

10,001-50,0008,715 17. 28196,204,335 5.83

50,001-100,0001,497 2.97106,873,213 3.17

100,001 and Over1,371 2.722,973,426,278 88.27

Total50,418 100.00 3,368,464,315 100.00

Securities Statistics

1. The above investor numbers relate to the number of shareholdings held directly on the register. As such it does not include the number of underlying beneficial

owners within Custodial or Institutional accounts.

AIR NEW ZEALAND GROUP

59

AIR NEW ZEALAND

ANNUAL REPORT 2024

58

Top Twenty Bondholders – as at 1 August 2024
Investor NameNumber of Bonds% of Bonds

Forsyth Barr Custodians Limited45,350,00045.35

FNZ Custodians Limited6,264,0006.26

HSBC Nominees (New Zealand) Limited4,830,0004.83

Investment Custodial Services Limited4,335,0004.34

Private Nominees Limited2,895,0002.90

Forsyth Barr Custodians Limited 2,698,000 2.70

BNP Paribas Nominees NZ Limited Bpss40 2,345,000 2.35

Mt Nominees Limited 2,070,000 2.07

JBWERE (NZ) Nominees Limited 2,064,000 2.06

Forsyth Barr Custodians Limited 1,472,000 1.47

Custodial Services Limited 1,336,000 1.34

HSBC Nominees (New Zealand) Limited 661,000 0.66

Pin Twenty Limited 525,000 0.53

Forsyth Barr Custodians Limited 460,000 0.46

Citibank Nominees (NZ) Ltd 408,000 0.41

I J Investments Limited 400,000 0.40

Malaghan Institute Of Medical Research Trust Board 400,000 0.40

JBWERE (NZ) Nominees Limited 300,000 0.30

Karl Leopold Zuba & Hedwig Zuba 250,000 0.25

Adminis Custodial Nominees Limited 249,000 0.25

To t a l79,312,00079.31

Bondholder Statistics – as at 1 August 2024

Size of HoldingHolders% HoldersBonds% Issued

1-1,000 - - - -

1,001-5,00062 9.24310,000 0.31

5,001-10,000136 20.271,273,000 1.27

10,001-50,000370 55.149,891,000 9.89

50,001-100,00060 8.944,559,000 4.56

100,001 and Over43 6.4183,967,000 83.97

Total671 100.00 100,000,000 100.00

On-market share buybacks

There is no current share buyback in the market.

Securities Statistics (continued)

Stock exchange listings

Air New Zealand’s Ordinary Shares have been listed on the NZX Main Board (ticker code AIR) since 24 October 1989. It also has bonds listed on the

NZX Debt Market (ticker code AIR030).

Air New Zealand’s Ordinary Shares are listed on ASX (ticker code AIZ) as a Foreign Exempt Listing. The Foreign Exempt Listing means that Air New

Zealand is expected to comply primarily with the Listing Rules of the NZX Main Board (being the rules of its home exchange) and is exempt from

complying with most of ASX’s Listing Rules.

Neither NZX nor ASX has taken any other disciplinary action against the Company during the financial year ended 30 June 2024. In particular there

was no other exercise of powers by NZX under NZX Listing Rule 9.9.3 (relating to powers to cancel, suspend or censure an issuer) with respect to

Air New Zealand during the reporting period.

On 20 July 2017, Air New Zealand launched a sponsored Level 1 American Depositary Receipt (ADR) programme. Air New Zealand’s American

Depositary Shares, each representing five Ordinary Air New Zealand shares and evidenced by ADRs, are traded over-the-counter in the United States

(ticker code ANZLY).

Place of incorporation

New Zealand

In New Zealand, the Company’s Ordinary Shares are listed with a “non-standard” (NS) designation. This is due to particular provisions of the Company’s

Constitution, including the rights attaching to the Kiwi Share² held by the Crown and requirements regulating ownership and transfer of Ordinary Shares.

New Zealand Exchange

Waivers:

Waivers from the NZX Listing Rules granted to the Company or relied upon by the Company during the financial year ended 30 June 2024 may be

found at www.airnz.co.nz/nzx-waivers.

Compliance with Listing Rules:

For the purposes of ASX Listing Rule 1.15.3, Air New Zealand Limited confirms the Company continues to comply with the NZX Listing Rules.

General Information

2. In 1989, the Crown issued a Notice that arises through its holding of a special rights Convertible Share, the “Kiwi Share” and the power of the Kiwi Shareholder under

the Constitution. Full details of the rights pertaining to this share is set out in the Company’s Constitution. The Kiwi Share does not confer any right on its holder to vote

at a shareholders’ meeting unless the Kiwi Share has been converted into an Ordinary Share by its holder. The Kiwi Share is not listed on any stock exchange.

AIR NEW ZEALAND

ANNUAL REPORT 2024

AIR NEW ZEALAND GROUP

6160

Our Consolidated
Financial Statements

AIR NEW ZEALAND

ANNUAL REPORT 2024

6362

AIR NEW ZEALAND GROUP

The accompanying accounting policies and notes form part of these financial statements.
The directors of Air New Zealand

Limited are pleased to present to

shareholders the Annual Report and

financial statements for Air New

Zealand and its controlled entities

(together the “Group”) for the year

to 30 June 2024.

The directors are responsible for

presenting financial statements in

accordance with New Zealand law

and generally accepted accounting

practice, which give a true and fair view

of the financial position of the Group as

at 30 June 2024 and the results of the

Group’s operations and cash flows for

the year ended on that date.

The directors consider the financial

statements of the Group have been

prepared using accounting policies

which have been consistently applied and

supported by reasonable judgements

and estimates and that all relevant

financial reporting and accounting

standards have been followed.

The directors believe that proper

accounting records have been kept in

accordance with the requirements of

the Financial Markets Conduct

Act 2013.

The directors consider that they

have taken adequate steps to

safeguard the assets of the Group,

and to prevent and detect fraud and

other irregularities. Internal control

procedures are also considered to

be sufficient to provide a reasonable

assurance as to the integrity and

reliability of the financial statements.

This Annual Report is signed on behalf

of the Board by:

Dame Therese Walsh

Chair

29 August 2024

Alison Gerry

Director

NOTES

2024

$M

2023

$M

Operating Revenue

Passenger revenue

Cargo

Contract services

Other revenue


5,942

459

89

262


5,349

628

133

220

Operating Expenditure

Labour

Fuel

Maintenance

Aircraft operations

Passenger services

Sales and marketing

Foreign exchange (losses)/gains

Other expenses

1 6,752

(1,629)

(1,692)

(481)

(812)

(403)

(324)

(3)

(467)

6,330

(1,4 41)

(1,499)

(395)

(694)

(334)

(291)

4

(394)

2(5,811) (5,044)

Operating Earnings (excluding items below)

Depreciation and amortisation

941

(716)

1,286

(695)

Earnings Before Finance Costs, Associates, Other Significant Items and Taxation

Finance income

Finance costs

Share of earnings of associates (net of taxation)13

225

153

(186)

30

591

119

(164)

39

Earnings Before Other Significant Items and Taxation

Other significant items

27

3

222

-

585

(11)

Earnings Before Taxation

Taxation expense4

222

(76)

5 74

(162)

Net Profit Attributable to Shareholders of Parent Company 146 412

Per Share Information:

Basic and diluted earnings per share (cents)

Dividends declared per share for the financial year (cents)

5

19


4.3

3.5


12.2

6.0



For the year ended 30 June 2024

Directors’ StatementStatement of Financial Performance

65

AIR NEW ZEALAND GROUPAIR NEW ZEALAND

ANNUAL REPORT 2024

64

The accompanying accounting policies and notes form part of these financial statements.The accompanying accounting policies and notes form part of these financial statements.
NOTE

2024

$M

2023

$M

Net Profit for the Year

Other Comprehensive Income/(Loss):

Items that will not be reclassified to profit or loss:

Actuarial (losses)/gains on defined benefit plans

Taxation on above reserve movements4

146

(3)

1

412

3

(1)

Total items that will not be reclassified to profit or loss

Items that may be reclassified subsequently to profit or loss:

Changes in fair value of cash flow hedges

Transfers to net profit from cash flow hedge reserve

Transfers to asset carrying value from cash flow hedge reserve

Net translation gain on investment in foreign operations

Changes in cost of hedging reserve

Taxation on above reserve movements4

(2)

98

(33)

(5)

-

15

(21)

2


17

(28)

-

1

(13)

7

Total items that may be reclassified subsequently to profit or loss54(16)

Total Other Comprehensive Income/(Loss) for the Year, Net of Taxation52(14)

Total Comprehensive Income for the Year, Attributable to Shareholders of the Parent Company 198 398

NOTES

SHARE

CAPITAL

$M

HEDGE

RESERVES

$M

FOREIGN

CURRENCY

TRANSLATION

RESERVE

$M

GENERAL

RESERVES

$M


TOTAL

EQUITY

$M

Balance as at 1 July 20233,377(59)(9)(1,230)2,079

Net profit for the year

Other comprehensive income for the year

-

-

-

54

-

-

146

(2)

146

52

Total Comprehensive Income for the Year - 54 -144198

Transactions with Owners:

Equity-settled share-based payments (net of taxation)

Equity settlements of staff share award obligations

Dividends on Ordinary Shares

20

20

19

7

(5)

-

-

-

-

-

-

-

-

-

(269)

7

(5)

(269)

Total Transactions with Owners 2 - - (269)(267)

Balance as at 30 June 2024 3,379 (5) (9) (1,355) 2,010

NOTES

SHARE

CAPITAL

$M

HEDGE

RESERVES

$M

FOREIGN

CURRENCY

TRANSLATION

RESERVE

$M

GENERAL

RESERVES

$M

TOTAL

EQUITY

$M

Balance as at 1 July 20223,373(42)(10)(1,644)1,677

Net profit for the year

Other comprehensive loss for the year

-

-

-

(17)

-

1

412

2

412

(14)

Total Comprehensive Income for the Year - (17) 1414398

Transactions with Owners:

Equity-settled share-based payments (net of taxation)

Equity settlements of staff share award obligations

20

20

6

(2)

-

-

-

-

-

-

6

(2)

Total Transactions with Owners 4 - - -4

Balance as at 30 June 2023 3,377 (59) (9) (1,230) 2,079

For the year ended 30 June 2024

Statement of Changes in Equity

For the year ended 30 June 2024

Statement of Comprehensive Income

AIR NEW ZEALAND

ANNUAL REPORT 2024

6766

AIR NEW ZEALAND GROUP

The accompanying accounting policies and notes form part of these financial statements.The accompanying accounting policies and notes form part of these financial statements.
NOTES

2024

$M

2023

$M

Current Assets

Bank and short-term deposits

Trade and other receivables

Inventories

Derivative financial assets

Intangible assets

Income taxation

Interest-bearing assets

Other assets

6

7

8

24

12

9


1,279

538

131

88

40

28

326

10


2,227

496

119

90

35

2

275

25

Total Current Assets 2,440 3,269

Non-Current Assets

Trade and other receivables

Property, plant and equipment

Right of use assets

Intangible assets

Investments in other entities

Derivative financial assets

Deferred taxation

Interest-bearing assets

Other assets

7

10

11

12

13

24

4

9


33

3,608

1,520

188

205

92

-

454

8


23

3,261

1,687

172

190

122

8

457

6

Total Non-Current Assets 6,108 5,926

Total Assets 8,548 9,195

Current Liabilities

Trade and other payables

Revenue in advance

Interest-bearing liabilities

Lease liabilities

Derivative financial liabilities

Provisions

Income taxation

Other liabilities


14

15

16

24

17

18


849

1,831

157

331

76

53

7

295



780

2,050

193

352

76

65

7

313

Total Current Liabilities 3,599 3,836

Non-Current Liabilities

Revenue in advance

Interest-bearing liabilities

Lease liabilities

Derivative financial liabilities

Provisions

Deferred taxation

Other liabilities

14

15

16

24

17

4

18

220

1,236

1,092

101

174

81

35

185

1,485

1,305

137

133

-

35

Total Non-Current Liabilities 2,939 3,280

Total Liabilities 6,538 7,116

Net Assets 2,010 2,079

Equity

Share capital

Reserves

20

21


3,379

(1,369)

3,377

(1,298)

Total Equity 2,010 2,079


Dame Therese Walsh

Chair

For and on behalf of the Board, 29 August 2024

Alison Gerry

Director

NOTES


2024

$M

2023

$M

Cash Flows from Operating Activities

Receipts from customers

Payments to suppliers and employees

Income tax (paid)/refunded

Interest paid

Interest received


6,512

(5,653)

(26)

(179)

156


6,635

(4,729)

3

(145)

89

Net Cash Flow from Operating Activities6 810 1,853

Cash Flows used in Investing Activities

Disposal of property, plant and equipment, intangibles and assets held for sale

Distribution from associates

Acquisition of property, plant and equipment, right of use assets and intangibles

Interest-bearing assets

Investment in other entities

13, 26

3

12

(791)

(47 )

1

27

16

(602)

(357)

-

Net Cash Flow used in Investing Activities(822) (916)

Cash Flows used in Financing Activities

Interest-bearing liabilities drawdowns

Lease liabilities drawdowns

Rollover of foreign exchange contracts*

Redemption of redeemable shares

Equity settlements of staff share award obligations

Interest-bearing liabilities payments

Lease liabilities payments

Dividends on Ordinary Shares


16

26

20

16

19


-

-

(14)

-

(5)

(265)

(376)

(276)


100

186

31

(200)

(2)

(250)

(368)

-

Net Cash Flow used in Financing Activities(936) (503)

(Decrease)/Increase in Cash and Cash Equivalents

Cash and cash equivalents at the beginning of the year

(948)

2,227

434

1,793

Cash and Cash Equivalents at the End of the Year6 1,279 2,227

*Relates to gains/losses on rollover of foreign exchange contracts that hedge exposures in other financial periods.

For the year ended 30 June 2024

Statement of Cash Flows

As at 30 June 2024

Statement of Financial Position

AIR NEW ZEALAND

ANNUAL REPORT 2024

6968

AIR NEW ZEALAND GROUP

For the year ended 30 June 2024
Statement of Accounting Policies

Reporting entity

The consolidated financial statements (“financial statements”) presented are for the parent Company Air New Zealand Limited (‘the Company”) and its

subsidiaries (together referred to as “the Group” or “Air New Zealand”), and the Group’s interest in joint ventures and associates.

Air New Zealand’s primary business is the transportation of passengers and cargo on scheduled airline services.

Statutory base

Air New Zealand is a profit-oriented entity that is domiciled in New Zealand. The Company is registered under the Companies Act 1993 and listed on the

New Zealand Stock Exchange (NZX) and Australian Securities Exchange (ASX) and has bonds listed on the NZX debt market. The Company is an FMC

Reporting Entity under the Financial Markets Conduct Act 2013.

Basis of preparation

The Group prepares its financial statements in accordance with New Zealand Generally Accepted Accounting Practice (“NZ GAAP”). NZ GAAP consists of

New Zealand equivalents to IFRS Accounting Standards (“NZ IFRS”) and other applicable financial reporting standards as appropriate to profit-oriented

entities. These financial statements comply with NZ IFRS and International Financial Reporting Standards (“IFRS” or “IFRS Accounting Standards”).

The financial statements were approved by the Board of Directors on 29 August 2024.

Basis of measurement

The financial statements have been prepared on the historical cost basis with the exception of certain items as identified in specific accounting policies and

are presented in New Zealand Dollars, which is the functional currency.

Use of accounting estimates and judgements

The preparation of financial statements requires management to make judgements, estimates and assumptions that affect the application of policies

and reported amounts of assets and liabilities, income and expenses. These judgements, estimates and associated assumptions are continuously

evaluated and are based on management’s experience and knowledge of the relevant facts and circumstances. Actual results in the future may differ from

judgements and estimates upon which financial information has been prepared. These underlying assumptions are reviewed on an ongoing basis.

Areas involving a higher degree of judgement or complexity, or areas where assumptions and estimates have a significant risk of causing a material

adjustment to the carrying amounts of assets and liabilities within the next financial year are disclosed within the specific accounting policy or note as

shown below:

Area of estimate or judgement Note

Revenue in advance Note 1 Revenue Recognition and Segmental Information

Note 14 Revenue in Advance

Aircraft lease return provisions Note 17 Provisions

Estimated recoverable amount of non-financial assets Note 10 Property, Plant and Equipment

Note 11 Right of Use Assets

Residual values and useful lives of aircraft related assets Note 10 Property, Plant and Equipment

Note 11 Right of Use Assets

Taxation Note 4 Taxation

Significant estimates and judgements are designated by an

symbol in the notes to the financial statements.

Impact of climate change on financial reporting

Air New Zealand recognises that climate change presents a significant issue for the aviation industry and is committed to reducing its emissions to meet

its net-zero 2050 target. The 2050 target was announced by the Group in 2020 and aligns with the industry commitment via the International Air Transport

A s s o c i a t i o n ( I ATA ).

The following initiatives are expected to contribute to Air New Zealand’s progress towards its 2050 target:

• Alternative jet fuel

• Next generation aircraft technologies – potential use of novel propulsion technologies; including battery electric, hydrogen fuel cell and/or hybrid concepts

• Continued fleet renewal – rollover of the current fleet to newer aircraft that achieve greater fuel efficiency

• Operational efficiency – optimising carbon efficiency from flight and ground operations

• Carbon removal solutions

In preparing the financial statements, management considers climate-related risks, particularly in relation to financial reporting judgements and estimates,

where these could potentially impact reported amounts materially. The areas in which climate-related risks have been assessed in the 2024 financial year

are disclosed within Note 4 - Taxation, Note 10 - Property, Plant and Equipment and Note 11 - Right of Use Assets.

Material accounting policy information

Accounting policies are disclosed within each of the applicable notes to the financial statements and are designated by a symbol.

The material accounting policies applied in the preparation of these financial statements have been consistently applied to all periods presented, except

as detailed below.

Where necessary, comparative information has been reclassified to achieve consistency in disclosure with the current period.

New accounting standards, amendments and interpretations adopted during the year

The Group adopted NZ IFRS 17 Insurance Contracts on 1 July 2023. The Standard provides consistent principles for all aspects of accounting for insurance

contracts. Adoption of the standard did not have a significant impact on the financial statements.

The Group adopted Disclosure of Accounting Policies - Amendments to NZ IAS 1 Presentation of Financial Statements on 1 July 2023. The amendments

require disclosure of material accounting policy information rather than their significant accounting policies, and provide guidance and examples to help

entities apply materiality judgements to the accounting policy disclosures included in the financial statements. Adoption of the amendments did not have

a significant impact on the financial statements.

New and Revised IFRSs, Narrow Scope Amendments to IFRSs and IFRS Interpretations not yet Effective

Certain pronouncements have been issued by the IASB that are mandatory for accounting periods beginning after 30 June 2024. Management is still

evaluating and does not expect any such pronouncements to have a significant impact on the financial statements upon adoption, other than on the

presentation of the financial statements.

The material accounting policies that are pervasive throughout the financial statements are set out below. Other material accounting policies that are

specific to certain transactions or balances are set out within the particular note to which they relate.

Basis of consolidation

The consolidated financial statements include those of Air New Zealand Limited and its subsidiaries, accounted for using the acquisition method, and the

results of its associates and joint ventures, accounted for using the equity method.

All material intercompany transactions, balances and unrealised gains on transactions between group companies are eliminated on consolidation.

Unrealised losses are also eliminated unless the transaction provides evidence of an impairment of the asset transferred. Unrealised gains on transactions

between the Group, joint ventures and its associates are eliminated to the extent of the Group’s interest in the joint ventures and associates.

Where a business combination is achieved in stages, previously held equity interests in the acquiree are remeasured to fair value at the acquisition date and

any corresponding gain or loss is recognised in the Statement of Financial Performance.

Foreign currency translation

Functional currency

Items included in the financial statements of each of the Group’s entities are measured using the currency of the primary economic environment in which the

entity operates (the “functional currency”).

Transactions and balances

Foreign currency transactions are converted into the relevant functional currency using exchange rates approximating those at transaction date. Monetary

assets and liabilities denominated in foreign currencies at balance date are translated at the exchange rate at that date. Non-monetary assets and liabilities

that are measured in terms of historical cost in a foreign currency are translated using the exchange rate at the date of the transaction. Foreign exchange

gains or losses are recognised in the Statement of Financial Performance, except when deferred in equity as qualifying cash flow hedges and qualifying net

investment hedges.

71

AIR NEW ZEALAND GROUP

For the year ended 30 June 2024

Statement of Accounting Policies (continued)

AIR NEW ZEALAND

ANNUAL REPORT 2024

70

For the year ended 30 June 2024
Notes to the Financial Statements

Foreign currency translation (continued)

Group companies

The results and financial position of all Group entities that have a functional currency different from the presentation currency are translated into the

presentation currency as follows:

(a) assets and liabilities are translated at the closing rate at the reporting date;

(b) income and expenses are translated at exchange rates approximating those at transaction date; and

(c) all resulting exchange differences are recognised as a separate component of equity and in Other Comprehensive Income (within Foreign Currency

Translation Reserve).

Exchange differences arising from the translation of borrowings and other currency instruments designated as hedges of investments in foreign entities,

are taken to equity within Foreign Currency Translation Reserve.

Impairment

Non-financial assets are reviewed at each reporting date to determine whether there are any indicators that the carrying amount may not be recoverable.

If any such indicators exist, the asset’s recoverable amount is estimated. The recoverable amount is the higher of an asset’s fair value less costs of disposal

and value-in-use. In assessing value-in-use, the estimated future cash flows are discounted to their present value using a discount rate that reflects

current market assessments of the time value of money and the risks specific to the asset. An impairment loss is recognised in the Statement of Financial

Performance for the amount by which the asset’s carrying amount exceeds its recoverable amount. For the purposes of assessing impairment, assets are

grouped at the lowest level for which there are separately identifiable cash flows.

The carrying value of financial assets is assessed at each reporting date to determine whether there is any objective evidence of impairment. Where

necessary, provisions are recognised for expected credit losses based on 12-month or lifetime losses, depending whether there has been a significant

increase in credit risk since initial recognition. Reasonable and supportable information that is relevant and available without undue cost or effort is

considered in performing the assessment. This includes both quantitative and qualitative information, based on Air New Zealand’s historical experience

and informed credit assessment, including forward-looking information.

1. Revenue Recognition and Segmental Information

Revenue is recognised to the extent that it is probable that the economic benefits will flow to Air New Zealand and the revenue can be reliably

measured, regardless of when payment is made. Revenue is measured at the fair value of the consideration received or receivable. Specific

accounting policies are as follows:

Passenger and cargo revenue

Passenger and cargo sales revenue is recognised in revenue in advance at the fair value of the consideration received and allocated to each

flight sector based on industry agreements. Amounts for each sector of the ticket are transferred to revenue in the Statement of Financial

Performance when the actual carriage is performed. Unused tickets and passenger credits are recognised as revenue using estimates

regarding the timing of recognition based on the terms and conditions of the ticket or credit, and historical trends.

Air New Zealand operates various code share and alliance arrangements. Revenue under these arrangements is recognised when the carriage

is performed or otherwise, when all relevant contractual commitments are fulfilled.

Where one or more sectors are operated by another carrier the amount of the consideration received from the customer less any amount

payable to the other carrier is recognised in revenue on a net basis unless Air New Zealand has primary responsibility for providing the service.

Where Air New Zealand has primary responsibility for providing the service, the amounts are recognised gross within revenue and expenses.

Government grants that provide financial support to maintain certain transportation services are recognised within revenue in the Statement

of Financial Performance when the service is provided and the grant conditions are satisfied.

Loyalty programmes

Revenue associated with the award of Airpoints Dollars™ to Airpoints™ members as part of the initial sales transaction is determined by

reference to the relative standalone selling prices. These revenues as well as consideration received in respect of sales of Airpoints Dollars™ to

third-parties is deferred to revenue in advance (net of estimated expiry) until such time as the Airpoints™ member has redeemed their points.

The estimate of expiry is based upon historical experience, assessments of changes in customer behaviour and availability of redemption

opportunities and is recognised in net passenger revenue in proportion to the pattern of rights exercised by the customer.

Contract services revenue

Where contract related services are performed over a contractually agreed period, and the amount of revenue and related costs can be reliably

measured, revenue is recognised based on the proportion of contract costs for work performed to date relative to the estimated total costs.

Other contract related revenue is recognised as services are performed.

Other revenue

Other revenue includes lounge revenue, Koru membership subscriptions, commissions and fees and is recognised at the time the service

is provided. Claims or liquidated damages in relation to loss of earnings or income are recognised within other revenue in the Statement of

Financial Performance when a contractual entitlement exists.

Finance income

Interest revenue from investments and fixed deposits is recognised as it accrues, using the effective interest method where appropriate.

Cargo revenue – Government grants

The Group was awarded grants to supply international airfreight services by the New Zealand Government (through the Ministry of Transport) as part of

its efforts to ensure the supply of critical imports and maintain economic benefits of high value New Zealand exports during the Covid-19 pandemic. The

arrangements were in place for the period from 30 April 2020 through to 31 March 2023 and were negotiated on an arm’s length basis using standard

commercial terms. The Group recognised $98 million for the year ended 30 June 2023 in relation to these arrangements within ‘Cargo Revenue’ in the

Statement of Financial Performance. No amounts were recognised during the year ended 30 June 2024. All conditions attached to the grants were satisfied

at the time the revenue was recognised.

73

AIR NEW ZEALAND GROUPAIR NEW ZEALAND

ANNUAL REPORT 2024

72

For the year ended 30 June 2024

Statement of Accounting Policies (continued)

For the year ended 30 June 2024
Notes to the Financial Statements (continued)

For the year ended 30 June 2024

Notes to the Financial Statements (continued)

1. Revenue Recognition and Segmental Information (continued)

Segmental information

Air New Zealand operates predominantly in one segment, its primary business being the transportation of passengers and cargo on an integrated network

of scheduled airline services to, from and within New Zealand. Resource allocation decisions across the network are made to optimise the consolidated

Group’s financial result.

2024

$M

2023

$M

Analysis of revenue by geographical region of original sale

New Zealand

Australia and Pacific Islands

Asia, United Kingdom and Europe

America

4,120

770

903

959

3,873

838

710

909

Total operating revenue6,7526,330

The principal non-current assets of the Group are the aircraft fleet which is registered in New Zealand and employed across the worldwide network.

Accordingly, there is no reasonable basis for allocating the assets to geographical segments.

2. Expenses

Additional information in respect of expenses included within the Statement of Financial Performance is as follows:

2024

$M

2023

$M

Superannuation expense 66 55

Remuneration to auditors

2024

$000

2023

$000

Audit of financial statements

Audit and review of financial statements*1,3821,363

Other services

Other assurance services

Student fee protection

Passenger facility charge

Greenhouse gas emissions inventory review

Other non-assurance services

Climate-related disclosures assurance readiness

Taxation services**


6

-

132

56

14


6

28

30

-

14

1,5901,441

* The audit fee includes fees for both the annual audit of the financial statements and the review of the interim financial statements.

** Taxation services relate to administrative and other advisory services for the Corporate Taxpayer Group of which Air New Zealand, alongside a number

of organisations, is a member.

3. Other Significant Items

Other significant items are items of revenue or expenditure which due to their size and nature, warrant separate disclosure to assist with

the understanding of the underlying financial performance of the Group. In categorising such items consideration has been given to the

principle of consistency as well as the circumstance and ongoing nature of items.

2024

$M

2023

$M

Foreign exchange losses on uncovered interest-bearing liabilities and lease liabilities

Aircraft impairment reversal

-

-

(23)

12

- (11)

Foreign exchange losses on uncovered interest-bearing liabilities and lease liabilities

Group policy is to manage foreign currency exposures arising from foreign currency denominated liabilities. Due to a significant decline in forecast

foreign currency revenue as a result of the Covid-19 pandemic, the Group was required to de-designate revenue hedges in the 2020 financial year,

which resulted in certain foreign currency debt and lease obligations becoming unhedged. Foreign currency translation gains/losses arising on these

obligations were recognised in the Statement of Financial Performance.

Following the phased reopening of borders into New Zealand and other overseas ports, and recovery of international passenger demand, in November

2022 the Group established new USD and EUR forecast foreign currency revenue hedges, and in April 2023 the Group established new JPY forecast

foreign currency revenue hedges. From the date of designation of these hedges, the translation gains/losses arising on the obligations were recognised

in Other Comprehensive Income and accumulated within the cash flow hedge reserve. Amounts accumulated in the cash flow hedge reserve will be

transferred to Earnings at the time of the respective interest-bearing liabilities and lease liabilities repayments.

Aircraft impairment reversal

As a result of the Covid-19 pandemic, Air New Zealand significantly reduced its network capacity following border closures and international travel

restrictions. Due to the severe impact that the pandemic had on global demand for international air travel during the pandemic years, the Boeing

777-200ER fleet was grounded for an indefinite period into the future. Four owned Boeing 777-200ER aircraft and related assets were disposed of in the

2023 financial year and an impairment reversal of $12 million was recognised in the Statement of Financial Performance in relation to these assets.

4 . Ta x a t i o n

Current and deferred taxation are calculated on the basis of tax rates enacted or substantively enacted at reporting date, and are

recognised in the income statement except when the tax relates to items charged or credited to other comprehensive income, in which

case the tax is also recognised in other comprehensive income.

Deferred income taxation is recognised in respect of temporary differences arising between the tax bases of assets and liabilities and

their carrying amounts in the financial statements.

Deferred income tax assets and unused tax losses are only recognised to the extent that it is probable that future taxable amounts will

be available against which to utilise those temporary differences and losses.

Judgements are required about the application of income tax legislation. These judgements and assumptions are subject to risk and

uncertainty. There is therefore a possibility that changes in circumstances will alter expectations, which may impact the amount of current

and deferred tax assets and liabilities recognised in the Statement of Financial Position and the amount of other tax losses and temporary

differences not yet recognised. In such circumstances, some or all of the carrying amounts of recognised tax assets and liabilities may

require adjustment, resulting in a corresponding credit or charge to the Statement of Financial Performance. Assumptions underlying

the forecast of future taxable income that supports the recoverability of deferred tax assets consider the financial impacts of Air New

Zealand’s decarbonisation strategy.

AIR NEW ZEALAND

ANNUAL REPORT 2024

7475

AIR NEW ZEALAND GROUP

AIR NEW ZEALAND
ANNUAL REPORT 2024

7677

AIR NEW ZEALAND GROUP

For the year ended 30 June 2024

Notes to the Financial Statements (continued)

For the year ended 30 June 2024

Notes to the Financial Statements (continued)

4. Taxation (continued)

2024

$M

2023

$M

Deferred taxation expense

Origination of temporary differences

Unused tax losses


25

(101)


(34)

(128)

(76) (162)

Total taxation expense recognised in earnings (76) (162)


Reconciliation of effective tax rate

Earnings before taxation 222 5 74

Taxation at 28%

Adjustments

Non-deductible expenses

Non-taxable income

Under provided in prior periods

Foreign tax paid

Changes in tax depreciation on building assets

Other

(62)

(4)

1

(1)

(1)

(9)

-

(161)

(3)

1

(1)

(1)

-

3

Taxation expense (76) (162)

The Group has $3 million of imputation credits as at 30 June 2024 (30 June 2023: $48 million).

Deferred taxation

2024

$M

2023

$M

Movement during the year:

Opening deferred taxation asset

Taxation expense

Amounts recognised directly in equity reserves

Foreign investor tax credit carried forward


(8)

76

20

(7)


(164)

162

(6)

-

Closing deferred taxation liability/(asset) 81(8)


Comprised of:

Non-aircraft assets

Aircraft assets

Right of use assets

Lease liabilities

Provisions and accruals

Financial instruments

Pension obligations

Equity settlement

Unused tax losses/tax credits

(17)

225

122

(24)

(71)

(7)

(1)

(1)

(145)

(19)

225

124

(2)

(70)

(26)

-

(1)

(239)

81 (8)

Deferred tax assets and liabilities are offset on the face of the Statement of Financial Position where they relate to entities within the same taxation authority.

The Group is carrying forward $493 million of tax losses (30 June 2023: $854 million) that are available indefinitely for offsetting against future taxable

income. A deferred tax asset of $138 million (30 June 2023: $239 million) has been recognised in respect of these losses as there are taxable temporary

differences against which the tax losses can be offset.

The Organisation of Economic Co-operation and Development’s (OECD’s) Pillar Two rules were introduced into New Zealand law by the Taxation (Annual

Rates for 2023–24, Multinational Tax, and Remedial Matters) Act 2024. The rules will be effective from Air New Zealand’s 2026 financial year. It is not

expected that there will be any significant impact on Air New Zealand.

5. Earnings Per Share

Basic earnings per share is calculated by dividing the profit/(loss) attributable to shareholders of the Parent by the weighted average

number of ordinary shares on issue during the year, excluding shares held as treasury stock. Diluted earnings per share assumes

conversion of all dilutive potential ordinary shares in determining the denominator.

2024

$M

2023

$M

Earnings for the purpose of basic and diluted earnings per share:

Net Profit attributable to shareholders 146 412


Weighted average number of shares (in millions of shares)

Weighted average number of Ordinary Shares for basic earnings per share

Effect of dilutive ordinary shares:

- Performance rights

3,368

1

3,368

9

Weighted average number of Ordinary Shares for diluted earnings per share3,3693,377


Basic and diluted earnings per share


4.3


12.2

6. Cash and Cash Equivalents

Cash and cash equivalents include cash on hand, demand deposits, current accounts in banks net of overdrafts and other short-term highly

liquid investments that are readily convertible to known amounts of cash and which are subject to an insignificant risk of changes in value.

Cash flows are included in the Statement of Cash Flows net of Goods and Services Tax.

Cash and cash equivalents, as stated in the Statement of Cash Flows, are reconciled to the Bank and short-term deposits balance in the Statement of

Financial Position as follows:

2024

$M

2023

$M

Cash balances

Short-term deposits and short-term bills

141

1,138

103

2,124

Total cash and cash equivalents 1,279 2,227


Reconciliation of Net Profit Attributable to Shareholders to Net Cash Flows from Operating Activities:

Net Profit attributable to shareholders

Plus/(less) non-cash items:

Depreciation and amortisation

Loss on disposal of property, plant and equipment, intangibles and assets held for sale

Impairment expense/(reversal) on property, plant and equipment, right of use assets, intangibles and assets held for sale

Fair value adjustments on investments held at fair value through profit or loss

Share of earnings of associates

Movements on fuel derivatives

Foreign exchange losses on uncovered interest-bearing liabilities and lease liabilities

Foreign exchange losses

Other non-cash items

146

716

12

-

3

(30)

9

-

26

7

412

695

10

(14)

-

(39)

(15)

23

20

11


Net working capital movements:

Assets

Revenue in advance

Liabilities

889

(73)

(184)

178

1,103

(122)

381

491

(79) 750

Net cash flow from operating activities 810 1,853

For the year ended 30 June 2024
Notes to the Financial Statements (continued)

For the year ended 30 June 2024

Notes to the Financial Statements (continued)

7. Trade and Other Receivables

Trade and other receivables are recognised at cost less any provision for lifetime expected credit losses. Bad debts are written-off when

they are considered to have become uncollectable.

2024

$M

2023

$M

Current

Trade and other receivables

Prepayments


457

81


422

74

538 496


Non-current

Prepayments 33 23

3323

Expected credit loss provisions of $2 million were recognised as at 30 June 2024 (30 June 2023: $1 million).

8. Inventories

Inventories are measured at the lower of cost and net realisable value. Cost is determined using the first-in, first-out (FIFO) cost method.

Net realisable value is the estimated selling price in the ordinary course of business, less applicable selling expenses.

2024

$M

2023

$M

Engineering expendables

Consumable stores

97

34

93

26

131 119


Held at cost


Held initially at cost

Less provision for inventory obsolescence

117

61

(47 )

105

69

(55)

Held at net realisable value 14 14

131119

9. Interest-Bearing Assets

Interest-bearing assets

Interest-bearing assets are measured at amortised cost using the effective interest method, less any impairment.

2024

$M

2023

$M

Current

Interest-bearing assets


326


275

326275


Non-current

Interest-bearing assets 454 457

454457

Interest-bearing assets include fixed rate Term Deposits and floating rate Certificates of Deposit that have been provided as security over credit card

obligations incurred by Air New Zealand, and standby letters of credit and other financial guarantees issued to third-parties. Certain deposits are

subject to offsetting under a security deed and remain in force until specifically released by the secured party. In addition, the Group holds Euro fixed

rate deposits that mature between September 2030 and September 2031 held as part of aircraft financing arrangements. Fixed interest rates in the year

to 30 June 2024 were between 3.1% and 6.5% per annum (30 June 2023: 0.6% to 6.1% per annum). The fair value of interest-bearing assets as at 30 June

2024 was $783 million (30 June 2023: $729 million).

10. Property, Plant and Equipment

Owned assets

Items of property, plant and equipment are stated at cost or deemed cost less accumulated depreciation and accumulated impairment

losses. Cost includes expenditure that is directly attributable to the acquisition of the item and in bringing the asset to the location and

working condition for its intended use. Cost may also include transfers from equity of any gains or losses on qualifying cash flow hedges

of foreign currency purchases of property, plant and equipment.

Where significant parts of an item of property, plant and equipment have different useful lives, they are accounted for separately.

A portion of the cost of an acquired aircraft is attributed to its service potential (reflecting the maintenance condition of its engines) and

is depreciated over the shorter of the period to the next major inspection event, overhaul, or the remaining life of the asset. The cost of

major engine overhauls for aircraft owned by the Group is capitalised and depreciated over the period to the next expected inspection

or overhaul.

Capital work in progress includes the cost of materials, services, labour and direct production overheads.

Manufacturing credits

Where the Group receives credits and other contributions from manufacturers in connection with the acquisition of certain aircraft and

engines, these are either recorded as a reduction to the cost of the related aircraft and engines, or offset against the associated operating

expense, according to the reason for which they were received.

Depreciation

Depreciation is calculated to write down the cost of assets on a straight line basis to an estimated residual value over their economic lives

as follows:

Airframes 18 – 25 years

Engines 6 – 15 years

Engine overhauls period to next overhaul

Aircraft specific plant and equipment (including simulators and spares) 10 – 25 years

Buildings 50 – 100 years

Non-aircraft specific leasehold improvements, plant, equipment, furniture and vehicles 2 – 10 years

AIR NEW ZEALAND

ANNUAL REPORT 2024

7879

AIR NEW ZEALAND GROUP

For the year ended 30 June 2024
Notes to the Financial Statements (continued)

For the year ended 30 June 2024

Notes to the Financial Statements (continued)

10. Property, Plant and Equipment (continued)

AIRFRAMES,

ENGINES AND

SIMULATORS

$M

SPARE S

$M

PLANT AND

EQUIPMENT

$M

LAND AND

BUILDINGS

$M

CAPITAL WORK

IN PROGRESS

$M

TOTAL

$M

2024

Carrying value as at 1 July 2023


2,718 93 105 173 172 3,261

Additions

Disposals

Depreciation

Transfers of capital work in progress

Transfers from right of use assets

478

(48)

(300)

37

67

37

(8)

(13)

-

-

5

-

(28)

34

-

3

-

(31)

12

-

192

(7)

-

(83)

-

715

(63)

(372)

-

67

Carrying value as at 30 June 2024

Represented by:

Cost

Accumulated depreciation

Provision for impairment

2,952

5,207

(2,252)

(3)

109

198

(89)

-

116

547

(431)

-

157

568

(401)

(10)

2 74

2 74

-

-

3,608

6,794

(3,173)

(13)

Carrying value as at 30 June 2024 2,952 1091161572 74 3,608

AIRFRAMES,

ENGINES AND

SIMULATORS

$M

SPARE S

$M

PLANT AND

EQUIPMENT

$M

LAND AND

BUILDINGS

$M

CAPITAL WORK

IN PROGRESS

$M

TOTAL

$M

2023

Cost

Accumulated depreciation

Provision for impairment


4,403

(1,680)

(3)


156

(75)

-

502

(389)

-


550

(341)

(12)

79

-

-


5,690

(2,485)

(15)

Carrying value as at 1 July 2022 2,720 8111319779 3,190

Additions

Disposals

Depreciation

Impairment reversal

Transfers of capital work in progress

Transfers from right of use assets

207

(13)

(277)

-

24

57

31

(9)

(10)

-

-

-

3

-

(28)

-

17

-

-

-

(33)

2

7

-

142

(1)

-

-

(48)

-

383

(23)

(348)

2

-

57

Carrying value as at 30 June 2023

Represented by:

Cost

Accumulated depreciation

Provision for impairment

2,718

4,74 4

(2,023)

(3)

93

174

(81)

-

105

511

(406)

-

173

554

(371)

(10)

172

172

-

-

3,261

6,155

(2,881)

(13)

Carrying value as at 30 June 2023 2,718 931051731723,261

2024

$M

2023

$M

Airframes, engines and simulators comprise:

Owned airframes, engines and simulators

Progress payments


2,714

238


2,502

216

2,952 2,718

Land and buildings comprise:

Leasehold properties

Freehold properties

147

10

162

11

157173

Certain aircraft and aircraft related assets with a carrying value of $1,329 million as at 30 June 2024 are pledged as specific security over secured

borrowings (30 June 2023: $1,546 million).

10. Property, Plant and Equipment (continued)

Impairment

Assets are required to be carried at no more than their recoverable amount either through use or sale of the asset. No indicators of

impairment were identified that required a formal impairment test to be undertaken.

Fleet

The recoverability of aircraft assets was supported by the market values which were above the carrying values. A value-in-use model was

not required to be prepared in either the 2024 or 2023 financial years as no indications of impairment were identified.

Land and buildings

Air New Zealand Gas Turbines (ANZGT) provided overhaul services to aero derivative engines that are applied to energy production and

marine industries. ANZGT’s operations ceased on 30 September 2023. During the year ended 30 June 2023 the assets were assessed

for impairment based on a value-in-use discounted cash flow valuation. Key assumptions applied in the value-in-use model included the

timing of realisation of cash flows. Given the proximity to closure of the business and realisation of the cash flows, the projections were not

discounted. The cash flow valuation supported a reversal of impairment of $2 million for the year ended 30 June 2023.

Residual values and useful lives

Estimates and judgements are applied by management to determine the expected useful lives of aircraft related assets. The useful lives

are determined based on the expected service potential of the asset and lease term for leasehold improvements. The residual value, at

the expected date of disposal, is estimated by reference to external projected values and is influenced by external changes to economic

conditions, demand, competition and new technology. Residual values are denominated in United States dollars and are therefore sensitive

to exchange fluctuations as well as movements in projected values. The impact of decarbonisation and climate-related risks on the

Group’s aircraft related assets has also been considered when assessing residual values and useful lives. Residual values and useful lives

are reviewed each year to ensure they remain appropriate. During the year ended 30 June 2024 the residual values of the aircraft were

reassessed and depreciation expense was decreased by $4 million (30 June 2023: increased by $13 million).

11. Right of Use Assets

Right of use assets are initially measured at cost, which comprises the initial amount of the lease liability, adjusted for any lease payments

made at or before the commencement date, plus any initial direct costs incurred, less any lease incentives received and an estimate of costs

to dismantle and remove the underlying asset or to restore the underlying asset or the site on which it is located.

The right of use asset is subsequently depreciated using the straight-line method from the commencement date to the end of the lease

term, unless the lease transfers ownership of the underlying asset to the Group by the end of the lease term or the cost of the right of use

asset reflects that the Group is likely to exercise a purchase option. In that case, the right of use asset will be depreciated over the useful life

of the underlying asset, which is determined on the same basis as those of property, plant and equipment. In addition, the right of use asset

is periodically reduced by impairment losses, if any, and adjusted for certain remeasurements of the lease liability.

AIRFRAME AND

ENGINES WITH

PURCHASE OPTION*

$M

AIRFRAME AND

ENGINES WITH NO

PURCHASE OPTION

$M

LAND AND

BUILDINGS

$M

TOTAL

$M

2024

Carrying value as at 1 July 2023


987 426 2 74 1,687

Additions

Disposals

Depreciation

Transfers to property, plant and equipment

54

(6)

(122)

(67)

77

-

(125)

-

79

-

(57)

-

210

(6)

(304)

(67)

Carrying value as at 30 June 2024

Represented by:

Cost

Accumulated depreciation

Provision for impairment

846

1,864

(1,018)

-

378

1,017

(613)

(26)

296

542

(246)

-

1,520

3,423

(1,877)

(26)

Carrying value as at 30 June 2024846 378 2961,520

*Airframes and engines where a purchase option is assessed as reasonably certain to be exercised.

AIR NEW ZEALAND

ANNUAL REPORT 2024

8081

AIR NEW ZEALAND GROUP

For the year ended 30 June 2024
Notes to the Financial Statements (continued)

For the year ended 30 June 2024

Notes to the Financial Statements (continued)

11. Right of Use Assets (continued)

AIRFRAME AND

ENGINES WITH

PURCHASE OPTION*

$M

AIRFRAME AND

ENGINES WITH NO

PURCHASE OPTION

$M

LAND AND

BUILDINGS

$M

TOTAL

$M

2023

Cost

Accumulated depreciation

Provision for impairment

2,000

(977)

-

806

(387)

(67)

382

(140)

-

3,188

(1,504)

(67)

Carrying value as at 1 July 2022

Additions

Disposals

Depreciation

Impairment expense

Transfers to property, plant and equipment

1,023

155

(7)

(127)

-

(57)

352

199

-

(124)

(1)

-

242

85

-

(53)

-

-

1,617

439

(7)

(304)

(1)

(57)

Carrying value as at 30 June 2023

Represented by:

Cost

Accumulated depreciation

Provision for impairment

987

1,978

(991)

-

426

940

(488)

(26)

2 74

465

(191)

-

1,687

3,383

(1,670)

(26)

Carrying value as at 30 June 20239874262 74 1,687

* Airframes and engines where a purchase option is assessed as reasonably certain to be exercised.

Certain aircraft and aircraft related assets with a carrying value of $839 million as at 30 June 2024 (30 June 2023: $960 million) are pledged as security

over lease liabilities.

Impairment

An impairment provision was recognised during the Covid-19 pandemic for two Boeing 777-300ER aircraft that were not expected to return

to service. The aircraft were subsequently reactivated. An impairment provision of $26 million was held for the aircraft representing the

period of time in which the aircraft were not expected to return to service.

Residual values and useful lives

Estimates and judgements are applied by management to determine the expected useful lives of aircraft related assets. The useful lives

are determined based on the expected service potential of the asset and lease term. The residual value, at the expected date of disposal, is

estimated by reference to external projected values and are influenced by external changes to economic conditions, demand, competition

and new technology. Residual values are denominated in United States dollars and are therefore sensitive to exchange fluctuations as well as

movements in projected values. The impact of decarbonisation and climate-related risks on the Group’s leased assets has been considered

when assessing residual values and useful lives. Residual values and useful lives are reviewed each year to ensure they remain appropriate.

During the year ended 30 June 2024 the residual values of the aircraft were reassessed and depreciation expense was decreased by

$6 million (30 June 2023: increased by $1 million).

12. Intangible Assets

Computer software acquired, which is not an integral part of a related hardware item, is recognised as an intangible asset. The costs

incurred internally in developing computer software are also recognised as intangible assets where the Group has a legal right to use the

software and the ability to obtain future economic benefits from that software. Acquired software licences are capitalised on the basis of

the costs incurred to acquire and bring to use the specific software. Cloud based software as a service arrangements are recognised as an

asset where the Group has the right to use and the ability to control and obtain future economic benefits. These assets have a finite life and

are amortised on a straight-line basis over their estimated useful lives of two to ten years.

Carbon credit units are recognised at cost less accumulated impairment losses. The assets are based on a first-in, first-out cost method.

Carbon credits are classified as current assets where they are expected to be used to offset obligations under the Emissions Trading

Scheme within 12 months of balance date.

INTERNALLY

DEVELOPED

SOFTWARE

$M

EXTERNALLY

PURCHASED

SOFTWARE

$M

CAPITAL

WORK IN

PROGRESS

$M

CARBON

CREDITS

$M

OTHER

$M

TOTAL

$M

2024

Carrying value as at 1 July 2023


120 -


17


69


1


207

Additions

Disposals

Amortisation

Transfers of capital work in progress

-

-

(39)

39

-

-

(1)

8

57

-

-

(47 )

42

(38)

-

-

-

-

-

-

99

(38)

(40)

-

Carrying value as at 30 June 2024

Represented by:

Cost

Accumulated depreciation

120

608

(488)

7

159

(152)

27

27

-

73

73

-

1

1

-

228

868

(640)

Carrying value as at 30 June 2024 120 727 731228

Current assets

Non-current assets

-

120

-

7

-

27

40

33

-

1

40

188

Carrying value as at 30 June 2024120727 731228

INTERNALLY

DEVELOPED

SOFTWARE

$M

EXTERNALLY

PURCHASED

SOFTWARE

$M

CAPITAL

WORK IN

PROGRESS

$M

CARBON

CREDITS

$M

OTHER

$M

TOTAL

$M

2023

Cost

Accumulated depreciation

524

(406)

151

(150)

27

-

48

-

1

-

751

(556)

Carrying value as at 1 July 2022

Additions

Disposals

Amortisation

Transfers of capital work in progress

118

-

-

(42)

44

1

-

-

(1)

-

27

35

(1)

-

(44)

48

48

(27)

-

-

1

-

-

-

-

195

83

(28)

(43)

-

Carrying value as at 1 July 2023

Represented by:

Cost

Accumulated depreciation

120

569

(449)

-

152

(152)

17

17

-

69

69

-

1

1

-

207

808

(601)

Carrying value as at 30 June 2023 120 -17 691207

Current assets

Non-current assets

-

120

-

-

-

17

35

34

-

1

35

172

Carrying value as at 30 June 2023120-17 691207

AIR NEW ZEALAND

ANNUAL REPORT 2024

8283

AIR NEW ZEALAND GROUP

85
AIR NEW ZEALAND GROUP

For the year ended 30 June 2024

Notes to the Financial Statements (continued)

For the year ended 30 June 2024

Notes to the Financial Statements (continued)

13. Investments in Other Entities

An associate company is an entity in which the Group has significant influence, but not control or joint control, over the financial and

operating policies. A joint venture is an arrangement in which the Group has joint control and rights to the net assets. Significant influence is

presumed to exist when the Group holds 20 percent or more of the voting power of an entity.

Investments in associates and joint ventures are accounted for using the equity method and are measured in the Statement of Financial

Position at cost plus post-acquisition changes in the Group’s share of net assets, less dividends.

If the carrying amount of the equity accounted investment exceeds its recoverable amount, it is written down to the latter. When the Group’s

share of accumulated losses in an associate or joint venture equals or exceeds its carrying value, the Group does not recognise further

losses, unless it has incurred obligations or made payments on behalf of the associate or joint venture.

2024

$M

2023

$M

Investments in associates

Investments in other entities

202

3

184

6

205190

Subsidiaries

Significant subsidiaries comprise:

NAME PRINCIPAL ACTIVITY COUNTRY OF INCORPORATION

Air Nelson Limited Aviation services New Zealand

Air New Zealand Aircraft Holdings Limited Aircraft leasing and financing New Zealand

Air New Zealand Associated Companies Limited Investment New Zealand

Air New Zealand Regional Maintenance Limited Engineering services New Zealand

Mount Cook Airline Limited Aviation services New Zealand

TEAL Insurance Limited Captive insurer New Zealand

All subsidiary entities above have a balance date of 30 June and are 100% owned.

Associates

Significant associates comprise:

NAME % OWNED PRINCIPAL ACTIVITY COUNTRY OF BALANCE DATE

INCORPORATION

Christchurch Engine Centre (CEC) 49 Engineering services New Zealand 31 December

Drylandcarbon One Limited Partnership 21 Carbon credit generation New Zealand 30 June

13. Investments in Other Entities (continued)

Summary financial information of associates

CEC

2024

$M

DRYLAND

2024

$M

TOTAL

2024

$M

CEC

2023

$M

DRYLAND

2023

$M

TOTAL

2023

$M

Assets and liabilities of associates are as follows:

Current assets

Non-current assets

Current liabilities

Non-current liabilities


458

63

(137)

(20)


11

107

(4)

-


469

170

(141)

(20)


485

58

(197)

(18)


15

101

(3)

-


500

159

(200)

(18)

Net identifiable assets (100% share)364114478328113441

Group share of net identifiable assets1792320216123184

Carrying value of investment in associates1792320216123184

Results of associates

Revenue

Earnings after taxation

1,234

61

1

1

1,235

62

1,169

79

4

1

1,173

80

Total comprehensive income (100% share)6116279180

Group share of net earnings after taxation30 -3039 -39

Group share of total comprehensive income30-3039-39

Reconciliation to carrying amounts:

Opening carrying value

Share of net earnings after taxation

Distributions received

Foreign currency movements

161

30

(12)

-


23

-

-

-

184

30

(12)

-

134

39

(16)

4

24

-

(1)

-

158

39

(17)

4

Closing carrying value1792320216123184

AIR NEW ZEALAND

ANNUAL REPORT 2024

84

For the year ended 30 June 2024
Notes to the Financial Statements (continued)

AIR NEW ZEALAND

ANNUAL REPORT 2024

86

For the year ended 30 June 2024

Notes to the Financial Statements (continued)

15. Interest-Bearing Liabilities

Borrowings, medium term notes and bonds are initially recognised at fair value, net of transaction costs incurred. They are subsequently

stated at amortised cost using the effective interest rate method, with changes in market interest rates on certain interest-bearing

liabilities measured at fair value. Medium term notes and an unsecured bond were designated in fair value hedge relationships, which

results in changes in market interest rates being reflected in fair value adjustments of those liabilities.

Borrowings, medium term notes and bonds are classified as current liabilities unless the Group has an unconditional right to defer

settlement of the liability for more than 12 months after the balance date.

2024

$M

2023

$M

Current

Secured borrowings 157 193

157 193

Non-current

Secured borrowings

Medium term notes

Unsecured bonds

550

584

102

805

578

102

1,236 1,485

Interest rates basis:

Fixed rate

Floating rate

734

659

741

937

At carrying amount 1,393 1,678

At fair value1,437 1,721

Non-cash movements in interest-bearing liabilities during the year ended 30 June 2024 included foreign exchange gains of $24 million (30 June 2023:

losses of $4 million) and fair value hedge adjustments of $4 million (30 June 2023: $19 million).

The fair value of interest-bearing liabilities for disclosure purposes is calculated based on the present value of future principal and interest cash flows,

discounted at the market rate of interest for similar liabilities at reporting date.

Secured borrowings with third-parties are secured over aircraft and are subject to both fixed and floating interest rates. Fixed interest rates were 1.0%

per annum (30 June 2023: 1.0% per annum).

The Group has issued AUD550 million of unsecured, unsubordinated Australian Medium Term Notes in two tranches. The first tranche, of AUD300

million, is a four year fixed rate note maturing on 25 May 2026 with a fixed coupon of 5.7% per annum payable semi-annually. The second tranche, of

AUD250 million, comprises seven year fixed rate bonds maturing on 25 May 2029 with a fixed coupon of 6.5% per annum payable semi-annually.

On 27 October 2022, the Group issued $100 million of unsecured, unsubordinated fixed rate bonds with a maturity date of 27 April 2028 and an interest

rate of 6.61% per annum payable semi-annually.

16. Lease Liabilities

At inception of the contract, the Group assesses whether a contract is, or contains, a lease. A contract is, or contains, a lease if the contract

conveys the right to control the use of an identified asset for a period of time in exchange for consideration. Control is conveyed where the

Group has both the right to direct the use of the identified asset and to obtain substantially all of the economic benefits from the use of the

asset throughout the lease term.

The Group recognises a right of use asset and a lease liability at the lease commencement date. Details regarding right of use assets are

set out in Note 11.

At commencement or on modification of a contract that contains a lease component, the Group allocates the consideration in the contract

to each lease component on the basis of its relative standalone prices.

The lease liability is initially measured at the present value of the lease payments that are not paid at the commencement date, discounted

using the interest rate implicit in the lease or, if that rate cannot be readily determined, the Group’s incremental borrowing rate. Generally,

the Group uses the incremental borrowing rate as the discount rate.

14. Revenue in Advance

Transportation sales in advance (including held in credit balances) includes consideration received in respect of passenger and cargo

sales for which the actual carriage has not yet been performed. It also includes amounts due for sectors operated by other carriers for

which Air New Zealand collects consideration from the customer and makes payments to the other carrier based on industry agreements

at the time the carriage is performed.

Loyalty programme revenue in advance includes revenues associated with both the award of Airpoints Dollars™ to Airpoints™ members as

part of the initial sales transaction and with sales of Airpoints Dollars™ to third-parties, net of estimated expiry (non-redeemed Airpoints

Dollars™), in respect of which the Airpoints™ member has not yet redeemed their points.

Other revenue in advance includes membership subscriptions and contract related services revenue which relate to future periods.

Unused Travel Credits

At 30 June 2024, Air New Zealand recognised $212 million in Transportation Sales in Advance in respect of unused travel credits (30 June

2023: $282 million). The travel credits were issued due to disrupted flights as well as a flexibility policy provided over the period January

2020 to September 2022. Outstanding travel credits have expiration dates up to 31 January 2026.

For the year ended 30 June 2023, no breakage was recognised on the unused travel credits; however, given the availability of sufficient

historical data due to redemption levels normalising across several customer segments, Air New Zealand commenced recognising

breakage on certain travel credits during the 2024 financial year. The value of travel credits not expected to be used prior to expiry

was estimated using a Monte Carlo simulation model which included inputs of historical redemption patterns and expected future

redemptions. The estimated value was recognised as ‘Passenger revenue’ when it could be reasonably determined that there will not be

a significant reversal of this revenue in future periods. For the year ended 30 June 2024, breakage of $90 million was recognised in the

Statement of Financial Performance.

Applying additional breakage at a rate of 5% would result in a reduction to Revenue in Advance of $9 million, with an offsetting adjustment

to increase ‘Passenger revenue’ in the year.

For the travel credits included in Transportation sales in advance at balance date, the expected availment profile of the travel credits was

used in determining the term allocation of the liability. Key judgements included assumptions around passenger demand, forecasted

operating capacity and revenue per available seat kilometre.

2024

$M

2023

$M

Current

Transportation sales in advance

Loyalty programme

Other

1,557

252

22

1,793

232

25

1,8312,050


Non-current

Transportation sales in advance

Loyalty programme

Other

84

130

6

21

158

6

220185

87

AIR NEW ZEALAND GROUP

For the year ended 30 June 2024
Notes to the Financial Statements (continued)

For the year ended 30 June 2024

Notes to the Financial Statements (continued)

16. Lease Liabilities (continued)

Lease payments included in the measurement of the lease liability comprise the following:

- fixed payments, including in-substance fixed payments;

- variable lease payments that depend on an index or a rate, initially measured using the index or rates as at the commencement date; and

- the exercise price under a purchase option that the Group is reasonably certain to exercise, lease payments in an optional renewal period

if the Group is reasonably certain to exercise an extension option, and penalties for early termination of a lease unless the Group is

reasonably certain not to terminate early.

After the commencement date, the amount of the lease liability is increased to reflect the accretion of interest and reduced for the lease

payments made. The liability is remeasured when there is a change in future lease payments arising from a change in an index or a rate and

if the Group revises its assessment as to whether it will exercise a purchase, extension or termination option. A corresponding adjustment

is made to the carrying amount of the right of use asset, or is recognised in the Statement of Financial Performance if the carrying amount

of the right of use asset has been reduced to zero.

Leases are classified as current liabilities when the lease payments are due to be settled within twelve months after the reporting period.

The Group classifies all other lease liabilities as non-current.

Determination of lease term

The lease term is the non-cancellable period of a lease, together with periods covered by an option (available to the lessee only) to extend

or terminate the lease if the lessee is reasonably certain to exercise/not to exercise that option. In determining the lease term, the Group

considers all facts and circumstances that create an economic incentive to exercise / not exercise an option. This may include the existence

of large penalties for early termination, the incurrence of significant maintenance costs in meeting early return obligations or consideration

as to whether leasehold improvements still carry significant value. Such assessment is reviewed if a significant event or change in

circumstances occurs which affects this assessment and is within the control of the Group. Certain property leases, for which there is no

readily identifiable alternative property available, include an additional renewal period where one is available under the lease contract.

Determination of incremental borrowing rate

The Group determines the incremental borrowing rate by obtaining interest rates from various external financing sources and makes

certain adjustments to reflect the term and currency of the lease and the type of asset being leased.

Short-term leases

The Group has elected not to recognise right of use assets and lease liabilities for short-term leases. Short-term leases are leases with

a lease term of 12 months or less without a purchase option. The Group recognises the lease payments associated with the leases as an

expense (recognised within ‘Other expenses’ in the Statement of Financial Performance) on a straight-line basis over the lease term.

Variable lease payments not included in the measurement of the lease liability

Variable lease payments that do not depend on an index or a rate are excluded from the measurement of the lease liability and recognised

as an expense in the period in which the event or condition that triggers those payments occurs. These typically arise from the Group’s

property leases where lease payments are calculated based on usage.

Leasing activities

The Group’s leases are mainly comprised of aircraft, spare engines, airport lounges, offices and hangars, other office buildings and storage space. Aircraft leases

are typically for 12 to 14 years with a series of early termination options. Rent is either fixed or reset periodically based on an index or rate. Property leases are

typically 3 to 5 years, with a number of renewal options, together with a small number of longer term strategic leases. Rent may increase on the basis of annual

fixed percentage increases, CPI movements, rent negotiations or market reviews. Extension and termination options are used to maximise operational flexibility.

16. Lease Liabilities (continued)

Movements in lease liabilities during the year, are presented below.

AIRFRAME

AND ENGINE

LEASES WITH

PURCHASE OPTION*

$M

AIRFRAME

AND ENGINE

LEASES WITH NO

PURCHASE OPTION

$M

BUILDING

LEASES WITH NO

PURCHASE OPTION

$M

TOTAL

$M

2024

Carrying value as at 1 July 2023

Additions

Interest cost

Capitalised interest

Repayments**

Foreign currency movements

903

-

-

6

(177)

(29)

462

91

16

-

(164)

-

292

75

14

-

(65)

(1)

1,657

166

30

6

(406)

(30)

Carrying value as at 30 June 2024

Represented by:

Current

Non-current

703

133

570

405

155

250

315

43

272

1,423

331

1,092

Carrying value as at 30 June 20247034053151,423

AIRFRAME

AND ENGINE

LEASES WITH

PURCHASE OPTION*

$M

AIRFRAME

AND ENGINE

LEASES WITH NO

PURCHASE OPTION

$M

BUILDING

LEASES WITH NO

PURCHASE OPTION

$M

TOTAL

$M

2023

Carrying value as at 1 July 2022

Additions

Interest cost

Capitalised interest

Repayments**

Foreign currency movements

869

186

-

7

(172)

13

399

199

14

-

(158)

8

257

86

11

-

(63)

1

1,525

471

25

7

(393)

22

Carrying value as at 30 June 2023

Represented by:

Current

Non-current

903

178

725

462

134

328

292

40

252

1,657

352

1,305

Carrying value as at 30 June 20239034622921,657

*Airframes and engines where a purchase option is assessed as reasonably certain to be exercised.

**The principal amount of $376 million (30 June 2023: $368 million) is presented in the Statement of Cash Flows within ‘Financing Activities’, and

interest payments of $30 million (30 June 2023: $25 million) are presented in ‘Operating Activities’.

2024

$M

2023

$M

Interest rates basis:

Fixed rate

Floating rate

999

424

1,088

569

At amortised cost1,4231,657

Lease liabilities with purchase options which are reasonably certain of being exercised are secured over aircraft and are subject to both fixed and floating

interest rates. Fixed interest rates ranged from 0.3% to 3.6% per annum (30 June 2023: 0.3% to 3.6% per annum). The weighted average discount rates

used for leases which have no purchase option, or one which is not likely to be exercised, is 4.1% per annum (30 June 2023: 3.7% per annum).

AIR NEW ZEALAND

ANNUAL REPORT 2024

8889

AIR NEW ZEALAND GROUP

For the year ended 30 June 2024
Notes to the Financial Statements (continued)

AIR NEW ZEALAND

ANNUAL REPORT 2024

90

For the year ended 30 June 2024

Notes to the Financial Statements (continued)

16. Lease Liabilities (continued)

2024

$M

2023

$M

Amounts recognised in earnings (within ‘Other expenses’)

Expenses relating to short-term leases

Expenses relating to variable lease payments, not included in the measurement of lease liabilities

5

4

4

4

98

17. Provisions

A provision is recognised when the Group has a present legal or constructive obligation as a result of a past event, it is probable that an

outflow of economic benefits will be required to settle the obligation, and the provision can be reliably measured.

AIRCRAFT LEASE

RETURN COSTS

$M

RESTRUCTURING

$M

OTHER

$M

TOTAL

$M

Balance as at 1 July 2023

Amount provided

Utilised during the year

Amount released

183

61

(35)

-

4

3

(5)

-

11

7

(1)

(1)

198

71

(41)

(1)

Balance as at 30 June 2024209216227

Represented by:

Current

Non-current

44

165

2

-

7

9

53

174

Balance as at 30 June 2024 209 216227

Nature and purpose of provisions

Aircraft lease return costs

Where a commitment exists to maintain aircraft held under lease arrangements, a provision is made during the lease term for the lease

return obligations specified within those lease agreements. The provision is calculated taking into account a number of variables and

assumptions including the number of future hours or cycles expected to be operated, the expected cost of maintenance and the lifespan

of limited life parts. The estimate of the provision is based upon historical experience, manufacturers’ advice and, where appropriate,

contractual obligations in determining the present value of the estimated future costs of major airframe inspections and engine overhauls

by making appropriate charges to the Statement of Financial Performance, calculated by reference to the number of hours or cycles

operated during the year. The provision is expected to be utilised at the next inspection or overhaul.

Restructuring

Restructuring provisions are recognised when the Group is demonstrably committed, without realistic possibility of withdrawal, to a formal

detailed plan to terminate employment before the normal retirement date. Costs relating to ongoing activities are not provided for.

Other

Other provisions include insurance provisions and make good provisions. Insurance provisions are expected to be utilised within 12 months

and are based on historical claim experience. Make good provisions are based on cost estimates provided by third-party suppliers and are

expected to be utilised within three years (30 June 2023: two years).

18. Other Liabilities

Employee entitlements

Liabilities in respect of employee entitlements are recognised in exchange for services rendered during the accounting period that have not

yet been compensated as at reporting date. These include annual leave, long service leave, retirement leave and accrued compensation.

Defined benefit pension

Air New Zealand’s net obligation in respect of defined benefit pension plans is calculated by an independent actuary, by estimating the

amount of future benefit that employees have earned in the current and prior periods, discounting that amount and deducting the fair

value of the plan’s assets. The discount rate reflects the yield on government bonds that have maturity dates approximating the terms of

Air New Zealand’s obligations.

When the calculation results in an asset, the value of the asset is limited to the present value of economic benefits available in the form of

any future refunds from the plan or reductions in future contributions from the plan.

2024

$M

2023

$M

Current

Employee entitlements

Amounts owing to associates

Other liabilities (including defined benefit liabilities)


289

-

6


307

1

5

295 313


Non-current

Employee entitlements

Other liabilities

17

18

15

20

35 35

The Group operates one defined benefit plan for qualifying employees in New Zealand which is closed to new members. Defined benefit plans

provide a benefit on retirement or resignation based upon the employee’s length of membership and final average salary. Each year an actuarial

calculation is undertaken using the Projected Unit Credit Method to calculate the present value of the defined benefit obligation and the related

current service cost. A liability was recognised of $2 million (30 June 2023: $1 million). The current service cost recognised through earnings was

$1 million (30 June 2023: $1 million).

19. Distributions to Owners

2024

Cents per share

2024

$M

2023

Cents per share

2023

$M

Distributions recognised

Interim dividend on ordinary shares

Special dividend on ordinary shares


2.0

6.0


67

202

-

-

-

-

269 --

Distributions paid

Interim dividend on ordinary shares

Special dividend on ordinary shares

2.0

6.0

67

209

-

-

-

-

276 -

A 2024 interim dividend of 2.0 cents per Ordinary Share was paid on 21 March 2024. No imputation credits were attached and supplementary dividends

were not paid to non-resident shareholders.

A 2023 special dividend of 6.0 cents per Ordinary Share was paid on 21 September 2023. Imputation credits were attached and supplementary dividends

paid to non-resident shareholders.

On 29 August 2024, the Board of Directors declared a final dividend for the 2024 financial year of 1.5 cents per Ordinary Share, payable on 26 September

2024 to registered shareholders at 13 September 2024. The total dividend payable will be $51 million. No imputation credits will be attached and

supplementary dividends will not be paid to non-resident shareholders. The dividend has not been recognised in these financial statements.

The dividend reinvestment plan is currently suspended.

91

AIR NEW ZEALAND GROUP

AIR NEW ZEALAND
ANNUAL REPORT 2024

9293

AIR NEW ZEALAND GROUP

For the year ended 30 June 2024

Notes to the Financial Statements (continued)

For the year ended 30 June 2024

Notes to the Financial Statements (continued)

20. Share Capital (continued)

Share-Based Payments

The fair value (at grant date) of share rights granted to employees is recognised as an expense, within the Statement of Financial

Performance, over the vesting period of the rights, with a corresponding entry to ‘Share Capital’. The amount recognised as an expense is

adjusted at each reporting date to reflect the extent to which the vesting period has expired and management’s best estimate of the number

of rights that will ultimately vest.

The total expense recognised in the year ended 30 June 2024 in respect of equity-settled share-based payment transactions related to share rights

was $5 million (30 June 2023: $4 million). An additional $2 million of expense was recognised in relation to an Exceptional Contributor incentive scheme

(30 June 2023: $2 million).

Share rights

Share rights have been offered to a number of senior executives on attainment of predetermined performance objectives.

20242023

Number outstanding

Outstanding at beginning of the year

Granted during year

Forfeited during year

22,993,171

16,204,950

(3,621,293)

12,421,918

14,788,362

(4, 2 17,10 9)

Outstanding at the end of the year 35,576,828 22,993,171


Fair value of rights granted in year ($M)

Unamortised grant date fair value ($M)

6.8

7.4

6.1

6.4

The People, Remuneration & Diversity Committee of the Board will adjust share-based arrangement terms, if necessary, to ensure that the impact of

share issues, share offers or share structure changes is value neutral as between participants and shareholders.

Key inputs and assumptions

The general principles underlying the Black Scholes pricing models have been used to value these rights using a Monte Carlo simulation approach.

The key inputs for rights and options granted in the relevant year were as follows:

Share rights

WEIGHTED

AVER AG E

SHARE PRICE

(CENTS)

EXPECTED

VOLATILITY OF

SHARE PRICE

(%)

EXPECTED

VOLATILITY OF

PERFORMANCE

BENCHMARK

INDEX

(%)

CORRELATION

OF VOLATILITY

INDICES

CONTRACTUAL

LIFE

(YEARS)

RISK FREE

R AT E

(%)

20248336180.423.05.40

20236737160.593.53.76

202215537160.593.51.34

202113540160.553.50.31

202028023120.343.50.84

Air New Zealand has undertaken a stock settled share rights scheme. Share rights for a specified value are granted at no cost to the holder. For each share

right that vests, one share will be issued for the 2022 to 2024 grant years and 1.6323 shares will be issued for the 2021 grant year. The number granted is

determined by an independent valuation of the fair value at the date of issue. Vesting of share rights is subject to the holder remaining an employee.

If vesting is not achieved on the third anniversary of the issue date, 50% of performance rights will lapse. For the remaining 50%, there will be a further

6 month opportunity for the performance rights to vest. If they have not vested at the end of this period they will lapse.

For the 2024 share rights, vesting occurs where Air New Zealand’s Total Shareholder Return is positive over a period of three years after the issue date and

exceeds the Total Shareholder Return of the Bloomberg Worldwide Airline Index or exceeds the Total Shareholder Return of the NZX 50. The share rights

were allocated 50:50 into two tranches, with each measured separately against each index.

For the 2020 to 2023 performance share rights, vesting occurs when the Air New Zealand share price adjusted for distributions made over the period

outperforms a comparison index over a period of three years (or up to a maximum of three and a half years) after the issue date. The index was made up of

50:50 of the NZX All Gross Index and the Bloomberg Worldwide Airline Total Return Index (adjusted for dividends).

20. Share Capital

Ordinary shares are classified as equity. Incremental costs directly attributable to the issue of new shares or rights are shown in equity as

a deduction, net of taxation, from the proceeds.

When shares are acquired by a member of the Group, the amount of consideration paid is recognised directly in equity. Acquired shares

are classified as treasury stock and presented as a deduction from share capital. When treasury stock is subsequently sold or reissued

pursuant to equity compensation plans, the cost of treasury stock is reversed and the realised gain or loss on sale or reissue, net of any

directly attributable incremental transaction costs, is recognised within Share Capital.

Where the Group funds the on-market purchase of shares to settle obligations under staff share awards or long-term incentive plans the

total cost of the purchase (including transaction costs) is deducted from Share Capital.

2024

$M

2023

$M

Share Capital comprises:

Authorised, issued and fully paid in capital

Equity-settled share-based payments (net of taxation)

3,344

35

3,347

30

3,379 3,377

Balance at the beginning of the year

Equity settlements of staff share award obligations*

Equity-settled share-based payments

3,377

(5)

7

3,373

(2)

6

Balance at the end of the year 3,379 3,377

* During the year ended 30 June 2024 the Group funded the on-market purchase of 6,831,839 shares (30 June 2023: 2,016,383). The shares were used

to settle obligations under staff share award schemes.

20242023

Number of Ordinary Shares authorised, fully paid and on issue

Balance at the beginning of the year3,368,464,315 3,368,464,315

Balance at the end of the year** 3,368,464,315 3,368,464,315

** Includes treasury stock of 93 shares (30 June 2023: 34,183 shares).

Restrictions on dividend declarations on Ordinary Shares

Air New Zealand was restricted from paying dividends on its Ordinary Shares if there were amounts drawn under a Crown unsecured committed revolving

facility (‘CSF2 Loan Facility’). Further details of the CSF2 Loan Facility are contained in Note 26 - Related Parties. The CSF2 Loan Facility was cancelled in

March 2024. No amounts were ever drawn under the Facility.

Kiwi Share

One fully paid special rights convertible share (the Kiwi Share) is held by the Crown. While the Kiwi Share does not carry any general Voting Rights, the

consent of the Crown as holder is required for certain prescribed actions of the Company as specified in the Constitution.

Non-New Zealand nationals are restricted from holding or having an interest in 10% or more of voting shares unless the prior written consent of the Kiwi

Shareholder is obtained. In addition, any person that owns or operates an airline business is restricted from holding any shares in the Company without

the Kiwi Shareholder’s prior written consent.

Voting rights

On a show of hands or by a vote of voices, each holder of Ordinary Shares has one vote. On a poll, each holder of Ordinary Shares has one vote for each

fully paid share. All Ordinary Shares carry equal rights to dividends and equal distribution rights on wind up.

APPLICATION OF TREASURY STOCK METHOD

Share repurchase

The Group utilises treasury stock acquired under a buy-back programme to fulfil obligations under employee share-based compensation plans. Treasury

stock of 34,090 shares was utilised in the 2024 financial year (30 June 2023: Nil). No treasury stock remained as at 30 June 2024 (30 June 2023: 34,090 shares).

Staff Share Scheme

Unallocated shares of the Air New Zealand Staff Share Schemes are accounted for under the Treasury Stock method, and deducted from Ordinary Share

capital on consolidation. The number of unallocated shares as at 30 June 2024 was 93 (30 June 2023: 93).

For the year ended 30 June 2024
Notes to the Financial Statements (continued)

For the year ended 30 June 2024

Notes to the Financial Statements (continued)

21. Reserves

The Group’s reserves as at the reporting date, are set out below:

2024

$M

2023

$M

Cash flow hedge reserve

Costs of hedging reserve

(3)

(2)

(46)

(13)

Hedge reserves

Foreign currency translation reserve

General reserves

(5)

(9)

(1,355)

(59)

(9)

(1,230)

Total Reserves(1,369) (1,298)

The nature and purpose of reserves is set out below:

HEDGE RESERVES

Cash flow hedge reserve

The cash flow hedge reserve contains the effective portion of the cumulative change in the fair value of cash flow hedging instruments related to hedged

transactions that have not yet occurred.

Costs of hedging reserve

The costs of hedging reserve contains the cumulative change in the fair value of time value on fuel options, forward points on foreign exchange contracts

and currency basis on cross-currency interest rate swaps, which are excluded from hedge designations.

Foreign currency translation reserve

The foreign currency translation reserve contains foreign exchange differences arising on consolidation of foreign operations together with the

translation of foreign currency borrowings designated as a hedge of net investments in those foreign operations.

General reserves

General reserves include the retained deficit net of dividends recognised, remeasurements in respect of the defined benefit liabilities and the Group’s

share of equity accounted associates’ reserves.

22. Commitments

Capital commitments shown are for those asset purchases authorised and contracted for but not provided for in the financial statements,

converted at the year end exchange rate. Where lease arrangements have not yet commenced, lease commitments are disclosed below.

Capital commitments:

2024

$M

2023

$M

Aircraft and engines

Other property, plant and equipment and intangible assets

2,579

110

2,855

147

2,689 3,002

Capital commitments include eight Boeing 787 aircraft (contractual delivery from 2025 to 2028 financial years), two Airbus A321neo aircraft (delivery in

the 2027 financial year) and two ATR aircraft (delivery in the 2025 financial year).

Lease commitments:

2024

$M

2023

$M

Aircraft 232181

232181

Lease commitments include one Boeing 773 aircraft (delivery in 2025 financial year) and two Airbus A321neo aircraft (delivery in the 2025 financial year).

23. Contingent Liabilities

Contingent liabilities are subject to uncertainty or cannot be reliably measured and are not provided for. Disclosures as to the nature of any

contingent liabilities are set out below. Judgements and estimates are applied to determine the probability that an outflow of resources

will be required to settle an obligation. These are made based on a review of the facts and circumstances surrounding the event and advice

from both internal and external parties.

2024

$M

2023

$M

Letters of credit3020

All significant legal disputes involving probable loss that can be reliably estimated have been provided for in the financial statements.

There are no other significant contingent liability claims outstanding at balance date.

The Group has a partnership agreement with Pratt and Whitney in relation to the Christchurch Engine Centre (CEC) (Note 13). By the nature of the agreement,

joint and several liability exists between the two parties. Total liabilities of the CEC are $157 million (30 June 2023: $215 million).

24. Financial Risk Management

The Group is subject to credit, foreign currency, interest rate, fuel price and liquidity risks. These risks are managed with various financial instruments,

using a set of policies approved by the Board of Directors. Compliance with these policies is reviewed and reported monthly to the Board of Directors

and is included as part of the internal audit programme. Group policy is not to enter, issue or hold financial instruments for speculative purposes.

In the current financial year, the Group reviewed the policies and approved a number of revisions. A key amendment to the policies is a change to

the primary objective for managing foreign currency risk. The objective for managing foreign currency risk under the revised policies is to protect the

Group against economic risk, including forecasting certainty of cash flows.

CREDIT RISK

Credit risk is the risk of the potential loss from a transaction in the event of default by a counterparty during the term of the transaction or on settlement

of the transaction. The Group incurs credit risk in respect of trade receivable transactions and other financial instruments in the normal course of

business. The maximum exposure to credit risk is represented by the carrying value of financial assets and contract work in progress balances.

The Group places cash, short-term deposits and derivative financial instruments with good credit quality counterparties, having a minimum Standard

and Poor’s credit rating of A- or minimum Moody’s’ credit rating of A3. Limits are placed on the exposure to any one financial institution.

Credit evaluations are performed on all customers requiring direct credit. The Group is not exposed to any concentrations of credit risk within

receivables, other assets and derivatives. The Group does not require collateral or other security to support financial instruments with credit risk.

A significant proportion of receivables are settled through the International Air Transport Association (IATA) clearing mechanism which undertakes its

own credit review of members. Over 92% of trade and other receivables are current, with only 0.5% past due by more than 90 days (30 June 2023: over

95% current and less than 1.3% due after more than 90 days). No impairment expense was recognised in relation to financial assets (30 June 2023: Nil).

MARKET RISK

FOREIGN CURRENCY RISK

Foreign currency risk is the risk of loss to the Group arising from adverse fluctuations in exchange rates.

The Group has exposure to foreign exchange risk through transactions denominated in foreign currencies, arising from normal trading activities, foreign

currency borrowings and foreign currency capital commitments, purchases and sales. Prior to November 2023, the documented risk management

approach was to manage forecast foreign currency operating revenues and expenditures and foreign currency denominated balance sheet items.

Hedges of foreign currency capital transactions were only undertaken if they are not funded in the currencies of transactions and there is a large

volume of forecast capital transactions over a short period of time.

From November 2023, the revised risk management approach for managing foreign currency risk (as approved by the Board of Directors) is to manage

the impact of foreign currency risk on the Group’s financial results and cash flows. During the 2024 financial year there was no impact on Air New

Zealand’s financial performance or financial position as a result of the application of the revised risk management approach.

The Group has maintained hedging in-line with the documented policies throughout the year.

Forecast operating transactions

Foreign currency operating cash inflows are primarily denominated in Australian Dollars, British Pounds, Chinese Renminbi, Canadian Dollars, Euro, Hong

Kong Dollars, Japanese Yen, and United States Dollars. Foreign currency operating cash outflows are primarily denominated in United States Dollars.

Highly probable forecast revenue transactions denominated in foreign currencies are designated in cash flow hedge relationships with debts and lease

liabilities denominated in relevant currencies (revenue hedges). To the extent a foreign currency gain or loss is incurred, and the cash flow hedge is

deemed effective, foreign currency gains or losses on debts and lease liabilities are deferred in the cash flow hedge reserve until the revenue is realised.

AIR NEW ZEALAND

ANNUAL REPORT 2024

9495

AIR NEW ZEALAND GROUP

For the year ended 30 June 2024
Notes to the Financial Statements (continued)

For the year ended 30 June 2024

Notes to the Financial Statements (continued)

24. Financial Risk Management (continued)

Balance sheet exposures

Foreign currency denominated liabilities

Where the Group is exposed to foreign currency risk arising on debts and lease liabilities denominated in foreign currencies, foreign exchange derivative

instruments are used to hedge the foreign currency risk.

Where changes in the fair value of a derivative provide an offset to the underlying hedged item as it impacts earnings, hedge accounting is not applied. Foreign

currency translation gains or losses on lease return provisions and certain non-hedge accounted foreign currency denominated interest-bearing liabilities

are recognised in the Statement of Financial Performance within ‘Foreign exchange (losses)/gains’. Fair value gains or losses on non-hedge accounted foreign

currency derivatives provide an offset to these foreign exchange movements, and are also recognised within ‘Foreign exchange (losses)/gains’.

In addition, a certain proportion of United States Dollar denominated interest-bearing liabilities remain unhedged to provide an offset to foreign currency

movements within depreciation expense, resulting from revisions made to aircraft residual values during the year.

To the extent the Group has financial assets in the same foreign currency as the borrowing, the Group has a reduced exposure to foreign exchange risk.

Foreign exchange gains and losses relating to these balances are offset in the Statement of Financial Performance.

Foreign operations

The Group has investments in foreign operations, whose net assets are exposed to foreign currency translation risk. Currency exposure arising on the net

assets of certain Group’s foreign operations is managed primarily through borrowings denominated in the relevant foreign currencies.

Capital transactions

Under the revised risk management approach, the Group has entered into foreign exchange contracts to manage the exposure arising from forecast foreign

currency purchases of property, plant and equipment, primarily purchases of aircraft in United States Dollars.

Foreign currency exposure

With the exception of foreign currency denominated working capital balances, which together are immaterial to foreign currency fluctuations, the Group’s

exposure to foreign exchange risk arising on items recognised in the Statement of Financial Position at reporting date, and the extent to which that exposure

has been managed is summarised below. Derivative financial instruments are excluded from this table as they are specifically used to manage risk and do

not create an initial exposure.

Forecast foreign currency revenue and expenditure transactions, and forecast foreign currency capital expenditure to occur in the future are not included

below. The effect of foreign currency risk arising on forecast transactions and how this is managed is detailed over the following pages.

Foreign currency exposure of items recognised at reporting date, before hedging

NZD

$M

USD

$M

AUD

$M

EUR

$M

JPY

$M

OTHER

$M

TOTAL

$M


As at 30 June 2024

Investments in other entities

Interest-bearing assets

Lease liabilities

Interest-bearing liabilities

Provisions


24

622

(272)

(102)

(21)


181

-

(739)

(424)

(206)


-

-

(9)

(584)

-


-

158

(183)

(68)

-


-

-

(217)

(215)

-


-

-

(3)

-

-


205

780

(1,423)

(1,393)

(227)

Hedged by:

Derivatives

Cash flow hedges of forecast revenue

251

-

-

(1,188)

661

482

(593)

584

9

(93)

25

68

(432)

168

264

(3)

-

-

(2,058)

1,438

823

Unhedged 251 (45) - --(3) 203

As at 30 June 2023

Investments in other entities

Interest-bearing assets

Lease liabilities

Interest-bearing liabilities

Provisions


24

576

(304)

(102)

(15)


166

-

(873)

(630)

(183)


-

-

(9)

(578)

-


-

156

(186)

(96)

-


-

-

(282)

(272)

-


-

-

(3)

-

-


190

732

(1,657)

(1,678)

(198)

Hedged by:

Derivatives

Cash flow hedges of forecast revenue

179

-

-

(1,520)

678

793

(587)

587

-

(126)

42

84

(554)

216

336

(3)

-

-

(2,611)

1,523

1,213

Unhedged 179 (49) - -(2) (3) 125

24. Financial Risk Management (continued)

Hedging foreign currency risk

Derivative financial instruments

Derivative financial instruments are initially recognised at fair value. Subsequent to initial recognition, derivative financial instruments are

stated at fair value. The gain or loss on remeasurement is recognised immediately in the Statement of Financial Performance, unless the

derivative is designated into an effective hedge relationship as a hedging instrument, in which case the timing of recognition of gain or loss

in the Statement of Financial Performance depends on the nature of the designated hedge relationship.

Hedge accounted financial instruments

Where financial instruments qualify for hedge accounting, recognition of any resultant gain or loss depends on the nature of the hedging

relationship, as follows:

Cash flow hedges

Changes in the fair value of hedging instruments designated as cash flow hedges are recognised within Other Comprehensive Income

and accumulated in equity within the cash flow hedge reserve to the extent that the hedges are deemed effective. Any ineffective portion

of the gain or loss on the hedging instrument is recognised in the Statement of Financial Performance. The cash flow hedge reserve is

adjusted to the lower of the cumulative gain or loss on the hedging instrument and the cumulative changes in fair value of the hedged item.

If a hedging instrument no longer meets the criteria for hedge accounting, expires or is sold, terminated or exercised, then hedge

accounting is discontinued. The cumulative gain or loss recognised in the cash flow hedge reserve remains there until the forecast

transaction occurs. After discontinuation, once the hedged cash flows occur, the cumulative gain or loss is accounted for depending on

the nature of the underlying transaction as described below. If the underlying hedged transaction is no longer expected to occur, the

cumulative gain or loss recognised in the cash flow hedge reserve is immediately transferred to the Statement of Financial Performance.

Where the hedge relationship continues throughout its designated term, the amount recognised in the cash flow hedge reserve is

transferred to the Statement of Financial Performance in the same period that the hedged item is recorded in the Statement of Financial

Performance, or, when the hedged item is a non-financial asset, the amount recognised in the cash flow hedge reserve is transferred to

the carrying amount of the asset when it is recognised.

Net investment hedge

Hedges of net investments in foreign operations are accounted for similarly to cash flow hedges. Any gain or loss on the hedging

instrument relating to the effective portion of the hedge is recognised in Other Comprehensive Income and accumulated in the foreign

currency translation reserve within equity. The gain or loss relating to the ineffective portion of the hedge is recognised immediately in

the Statement of Financial Performance.

On disposal of the foreign operations, the cumulative gain or loss recognised in equity is transferred to the Statement of

Financial Performance.

Costs of hedging

The change in fair value of a hedging instrument relating to forward points of foreign exchange forward contracts and the foreign currency

basis component of cross-currency interest rate swaps is accounted for depending on the hedge relationship as described below.

Impact of hedging foreign currency risk

The impact of the foreign currency hedging strategies (both hedge accounted and non-hedge accounted) on the financial statements during the year is set

out below, by type of hedge.

CASH FLOW HEDGES OF FOREIGN CURRENCY RISK

Forecast operating transactions

The Group uses foreign exchange forward contracts to manage the net foreign currency exposure arising on forecast operating transactions. The amounts

designated as the hedged item in cash flow hedges mirror the amounts designated as hedging instruments. Hedge ineffectiveness arises if the amount of

the forecast transactions falls below the amount of the forward contracts.

The forecast revenue and expenditure transactions designated in cash flow hedges in place at reporting date, are expected to occur over the next 12 months

(30 June 2023: 12 months). Forward contracts mature within 12 months (30 June 2023: 12 months).

Forecast operating transaction hedges are of spot foreign exchange risk. Forward points are excluded from the hedge designation. Changes in fair value

gain or loss of the forward exchange contracts relating to forward points are recognised within ‘Finance costs’ in the Statement of Financial Performance.

The hedge ineffectiveness is recognised in ‘Foreign exchange (losses)/gains’ in the Statement of Financial Performance. The amount of gain or loss

accumulated in the cash flow hedge reserve is transferred to ‘Foreign exchange (losses)/gains’ in the Statement of Financial Performance when the forecast

transactions occur.

AIR NEW ZEALAND

ANNUAL REPORT 2024

9697

AIR NEW ZEALAND GROUP

For the year ended 30 June 2024
Notes to the Financial Statements (continued)

For the year ended 30 June 2024

Notes to the Financial Statements (continued)

24. Financial Risk Management (continued)

2024

NZ$M

2023

NZ$M

Hedging instruments used

Derivative financial instruments

NZD

USD

AUD

EUR

JPY

CNH

GBP

Other

(616)

930

(200)

(9)

8

(41)

(3)

(62)

(480)

828

(158)

(23)

(14)

(30)

(40)

(66)

Hedge accounted foreign currency derivatives717

Forecast revenue transactions

The Group has established revenue hedges. The amount and frequency of repayment of the debts and lease liabilities and the forecast revenue transactions

is aligned to ensure the hedge effectiveness. The hedge ineffectiveness arises if the amount of the forecast revenue transactions falls below the amount of

the designated hedging instruments.

The debts and lease liabilities designated in revenue hedges in place at reporting date have a maturity between one and ten years. ‘Interest-bearing

liabilities’ and ‘Lease liabilities’ on the Statement of Financial Position as at reporting date include debts and lease liabilities designated in revenue hedges

totalling $186 million and $637 million, respectively (30 June 2023: $343 million and $870 million, respectively). The amount of gain or loss accumulated in

the cash flow hedge reserve is transferred to ‘Foreign exchange (losses)/gains’ in the Statement of Financial Performance.

Balance sheet exposures

Australian Dollar Medium Term Notes

Cross-currency interest rate swaps recognised within ‘Derivative financial assets/(liabilities)’ on the Statement of Financial Position were designated in cash

flow hedges and fair value hedges. The amount and maturity of the cross-currency interest rate swaps and Australian Dollar denominated medium term

notes is aligned. Hedge ineffectiveness arises if the amount and maturity of the hedged debt falls below the amount and maturity of the cross-currency

interest rate swaps.

The cash flow hedges were established to manage Australian dollar/New Zealand dollar foreign currency risk arising on future principal and interest

settlements on Australian Dollar denominated medium term notes. Currency basis risk is excluded from the hedge designation. Changes in the fair value

gain or loss of cross-currency interest rate swaps relating to currency basis risk are accumulated in the costs of hedging reserve within ‘Hedge reserves’

until such time as the related hedge accounted cash flows affect profit or loss. The amount of gain or loss accumulated in the cash flow hedge reserve is

transferred to ‘Foreign exchange (losses)/gains’ in the Statement of Financial Performance when the hedged future cash flows affect profit or loss.

Fair value hedges were established to manage foreign currency interest risk arising on future interest settlements on the Australian Dollar denominated

medium term notes. Changes in the fair value gain or loss on the fair value component of cross-currency interest rate swaps are recognised in ‘Finance costs’

in the Statement of Financial Performance. The change in the fair value of the hedged risk is recorded as part of the carrying value of the Australian Dollar

medium term notes. This revaluation of Australian Dollar medium term notes is recognised within ‘Finance costs’ in the Statement of Financial Performance

to offset the mark to market revaluation of the fair value component of the cross-currency interest rate swaps.

The volume hedged, together with contract rates and maturities are set out below. Fair value gains or losses are those used for the purpose of assessing

hedge effectiveness. No ineffectiveness arose on cash flow and fair value hedges during the year (30 June 2023: Nil).

20242023

Net fair value of derivative financial liabilities (NZ$M)

Volume (AUD M)

Weighted average contract rate, AUD/NZD (%)

Weighted average contract maturities (years)

(26)

550

6.1% / floating

3.3

(32)

550

6.1% / floating

4.3

Foreign currency debts and lease liabilities

The Group entered into foreign exchange contracts to manage the foreign currency exposure arising from foreign currency denominated debts and lease

liabilities. The amount and maturity of the foreign exchange contracts and foreign currency denominated debts and lease liabilities is aligned. Hedge

ineffectiveness arises if the amount and maturity of the hedged debt falls below the amount and maturity of the foreign exchange contracts.

As at reporting date, the forward contracts designated in cash flow hedges totaling $1 million (30 June 2023: not applicable) were included within ‘Derivative

financial assets/(liabilities)’ on the Statement of Financial Position.

24. Financial Risk Management (continued)

Foreign currency debts and lease liabilities (continued)

Cash flow hedges are of spot foreign exchange risk. Forward points are excluded from the hedge designation. Changes in fair value gain or loss of the

forward exchange contracts relating to forward points are recognised within the costs of hedging reserve in the Hedging reserves. No hedge ineffectiveness

arose in the current financial year (30 June 2023: not applicable). The amount of gain or loss accumulated in the cash flow hedge reserve is transferred to

‘Foreign exchange gains/losses’ in the Statement of Financial Performance when the underlying transactions are recognised in profit or loss. The amount of

gain or loss accumulated in the costs of hedging reserve is transferred to ‘Finance Costs’ in the Statement of Financial Performance on a systematic basis

over the life of the hedge.

Capital transactions

The Group uses foreign exchange forward contracts to manage the foreign currency exposure arising on forecast capital transactions. The amount

designated as a hedged item in cash flow hedges mirrors the amount designated as the hedging instrument. Hedge ineffectiveness arises if the amount of

the forecast transactions falls below the amounts of the forward contracts.

The forecast capital transactions designated in cash flow hedges in place at reporting date are expected to occur over the next 12 months (30 June 2023:

next 12 months). Forward contracts mature within 12 months (30 June 2023: within 12 months). As at reporting date, the forward contracts designated in cash

flow hedges totalling $1 million (30 June 2023: $1 million) were included within ‘Derivative financial assets/(liabilities)’ on the Statement of Financial Position.

Forecast capital transaction hedges are of spot foreign exchange risk. Forward points are excluded from the hedge designation. Changes in fair value gain

or loss of the forward exchange contracts relating to forward points are recognised within the costs of hedging reserve in the Hedging reserves. No hedge

ineffectiveness arose in the current financial year (30 June 2023: no ineffectiveness). The amount of gain or loss accumulated in the cash flow hedge reserve

and costs of hedging reserve is transferred to the carrying amount of the asset when the capital transaction is recognised as an asset on the Statement of

Financial Position.

Impact of hedge accounting

The effective portion of changes in the fair value of foreign currency hedging instruments which were accumulated in the cash flow hedge reserve (within

‘Hedge Reserves’) during the year are set out below, together with transfers to either earnings or the asset carrying value (as appropriate) when the

underlying hedged item occurs.

2024

NZ$M

2023

NZ$M

Recognised in Statement of Changes in Equity

Hedge reserves

Balance at the beginning of the year

Change in fair value of hedging instruments*

Transfers to foreign exchange losses as hedged transactions occur

Transfer to asset carrying value

Changes in costs of hedging reserve

Taxation on reserve movements


(50)

58

(8)

(5)

(1)

(12)

(67)

25

2

-

(3)

(7)

Balance at the end of the year

Represented by:

Forecast transactions

Future principal and interest settlements

Ta x e f f e c t

(18)

(20)

(3)

5

(50)

(63)

(4)

17

Balance at the end of the year(18)(50)

*The change in fair value of the hedging instrument is used for the purpose of assessing hedge effectiveness. No ineffectiveness arose on cash flow

hedges of foreign currency transactions during the year (30 June 2023: Nil). Forward points and currency basis excluded from the hedge designation were

gains of $3 million (30 June 2023: gains of $2 million) and losses of $3 million (30 June 2023: losses of $3 million), respectively.

The weighted average contract rates of hedge accounted foreign currency derivatives outstanding as at reporting date are set out below:

20242023

USD

AUD

CAD

EUR

JPY

CNH

GBP

0.6116

0.9204

0.8242

0.5640

96.53

4.40

0.4667

0.6107

0.9980

0.8324

0.5907

85.68

4.33

0.5188

AIR NEW ZEALAND

ANNUAL REPORT 2024

9899

AIR NEW ZEALAND GROUP

For the year ended 30 June 2024
Notes to the Financial Statements (continued)

For the year ended 30 June 2024

Notes to the Financial Statements (continued)

24. Financial Risk Management (continued)

NET INVESTMENT HEDGE

Investments designated in a net investment hedge are included within ‘Investments in other entities’ on the Statement of Financial Position. The hedging

instrument is included within ‘Interest-bearing liabilities’. Hedge ineffectiveness arises if the carrying amount of the net investment falls below the amount of

the designated borrowings.

2024

NZ$M

2023

NZ$M

Hedged amount of United States Dollar investment

Hedged by: United States Dollar interest-bearing liabilities

148

(148)

140

(140)

The effective portion of changes in fair value of both the hedged item and the hedging instrument are recognised in the foreign currency translation reserve,

as set out below.

2024

NZ$M

2023

NZ$M

Foreign currency translation reserve

Balance at the beginning of the year

Translation gains on hedged investment**

Translation losses on hedging interest-bearing liabilities**

Translation gains on unhedged investments

(9)

(1)

1

-

(10)

3

(3)

1

Balance at the end of the year(9) (9)

** Translation gains/losses are those used for the purpose of assessing hedge effectiveness. No ineffectiveness arose on net investment hedges during

the year (30 June 2023: Nil).

HEDGED, BUT NOT HEDGE ACCOUNTED

Where changes in the fair value of a derivative provide an offset to the underlying hedged item as it impacts earnings, hedge accounting is not applied.

The following foreign currency derivatives were recognised within ‘Derivative financial assets/(liabilities)’ on the Statement of Financial Position as at

reporting date and were not designated in a hedge relationship.

2024

NZ$M

2023

NZ$M

Hedging instruments

Derivative financial instruments

NZD

USD

AUD

EUR

JPY

(849)

631

(2)

36

170

(1,030)

747

9

54

219

Not hedge accounted foreign currency derivatives(14)(1)

The changes in fair value of hedged items and hedging instruments during the year offset within ‘Foreign exchange (losses)/gains’ within the Statement of

Financial Performance, are set out below.

2024

$M

2023

$M

Foreign currency gains/(losses) on:

Lease liabilities

Interest-bearing liabilities

Provisions

Derivative financial assets/(liabilities)


2

23

-

(24)

1

(14)

(4)

15

1(2)

24. Financial Risk Management (continued)

Sensitivity analysis

The sensitivity analyses that follow are hypothetical and should not be considered predictive of future performance. They only include financial instruments

(derivative and non-derivative) and do not include the future forecast hedged transactions. As the sensitivities are only on financial instruments, the

sensitivities ignore the offsetting impact on future forecast transactions that many of the derivatives are hedging. Changes in fair value can generally not be

extrapolated because the relationship of change in assumption to change in fair value may not be linear. In addition, for the purposes of the below analyses,

the effect of a variation in a particular assumption is calculated independently of any change in another assumption. In reality, changes in one factor may

contribute to changes in another, which may magnify or counteract the sensitivities. Furthermore, sensitivities to specific events or circumstances will be

counteracted as far as possible through strategic management actions. The estimated fair values as disclosed should not be considered indicative of future

earnings on these contracts.

Foreign currency sensitivity on financial instruments

The following table demonstrates the sensitivity of financial instruments at reporting date to a reasonably possible appreciation/depreciation in the United

States Dollar against the New Zealand Dollar. Other currencies are evaluated by converting first to United States Dollars and then applying the above change

against the New Zealand Dollar. All other variables are held constant. This analysis does not include future forecast hedged operating transactions.

Appreciation/depreciation (US cents):

2024

NZ$M

+5c

2024

NZ$M

-5c

2023

NZ$M

+5c

2023

NZ$M

-5c

Impact on earnings before taxation:

USD

EUR

-

(1)

-

1

-

(1)

1

2

2024

NZ$M

+5c

2024

NZ$M

-5c

2023

NZ$M

+5c

2023

NZ$M

-5c

Impact on equity:

USD

AUD

EUR

JPY

CNH

GBP

Other

(38)

15

6

19

3

-

5

45

(18)

(7)

(23)

(4)

-

(6)

(7)

13

8

27

2

3

5

8

(14)

(9)

(31)

(3)

(4)

(6)

The above would be deferred within equity and then offset by the foreign currency impact of the hedged item when it occurs.

20242023

Significant foreign exchange rates used at balance date for one New Zealand Dollar are:

USD

AUD

CAD

CNY

EUR

JPY

GBP


0.608

0.914

0.833

4.42

0.569

9 7. 8

0.482


0.607

0.917

0.804

4.40

0.558

8 7. 9

0.481

AIR NEW ZEALAND

ANNUAL REPORT 2024

100101

AIR NEW ZEALAND GROUP

For the year ended 30 June 2024
Notes to the Financial Statements (continued)

For the year ended 30 June 2024

Notes to the Financial Statements (continued)

24. Financial Risk Management (continued)

FUEL PRICE RISK

Fuel price risk is the risk of loss to the Group arising from adverse fluctuations in fuel prices.

The Group enters into fuel derivatives to reduce the impact of price changes on fuel costs in accordance with the policy approved by the Board of Directors.

Crude oil hedging instruments such as fuel options and fuel swaps are designated as a hedge of the price risk in the crude oil component of

highly probable jet fuel purchases. There is a 1:1 hedging ratio of the hedging instrument to the crude oil component identified as the hedged

item. The Group considers the crude component to be a separately identifiable and reliably measurable component of jet fuel even though it is

not contractually specified. The relationship of the crude oil component to jet fuel as a whole varies in line with the published crude oil and jet

fuel price indices.

The amount and maturity of the fuel derivatives and forecast fuel purchases are aligned. Ineffectiveness is only expected to arise where the

index of the hedging instrument differs to that of the underlying hedged item.

Cash flow hedges in respect of fuel derivatives include only the intrinsic value of fuel options. Time value on fuel options is excluded from the

hedge designation. Changes in fair value gain or loss of the fuel options relating to time value are accumulated within the costs of hedging

reserve within ‘Hedge Reserves’ until such time as the hedged transactions affect profit or loss. The amount of gain or loss accumulated in

the cash flow hedge reserve is transferred to ‘Fuel’ in the Statement of Financial Performance. The amount of gain or loss accumulated in the

costs of hedging reserve is recognised in ‘Fuel’ in the Statement of Financial Performance.

Impact of hedging fuel price risk

CASH FLOW HEDGES OF FUEL PRICE RISK

Forecast fuel purchase transactions are not recognised in the financial statements until the transactions occur. The number of barrels hedged is set out in

the table below. Fuel derivative contracts mature within 15 months of reporting date (30 June 2023: 12 months).

Fuel derivatives were recognised within ‘Derivative financial assets/(liabilities)’ on the Statement of Financial Position as at reporting date and were

designated as the hedging instrument in cash flow hedges.

Statement of Financial Position

2024

$M

2023

$M

Net fair value of derivative financial assets35 13

The effective portion of changes in the fair value of fuel hedging instruments that were accumulated in the cash flow hedge reserve (within ‘Hedge

Reserves’) during the year are set out below, together with transfers to earnings when the underlying hedged item occurs, or upon de-designation of the

hedge where the underlying forecast transaction is no longer expected to occur.

2024

$M

2023

$M

Hedge reserves

Balance at the beginning of the year

Change in fair value of hedging instruments*

Transfers to fuel

Changes in costs of hedging reserve

Taxation on reserve movements

(9)

40

(25)

16

(9)

26

(8)

(30)

(11)

14

Balance at the end of the year13(9)

*The change in fair value recognised in the cash flow hedge reserve excludes ineffectiveness which is recognised through earnings. No ineffectiveness

arose on cash flow hedges of fuel price risk during the year (30 June 2023: Nil).

24. Financial Risk Management (continued)

Weighted average strike prices of fuel derivatives

2024

USD

2023

USD

Weighted average collar ceiling (Brent)

Weighted average collar floor (Brent)

Weighted average bought calls (Brent)

Weighted average Jet-Brent crack spread price

Barrels hedged (millions of barrels)

81

68

81

17

6.3

80

60

87

-

3.8

Fuel price sensitivity on financial instruments

The sensitivity of the fair value of these derivatives as at reporting date to a reasonably possible change in the price per barrel of crude oil is shown below.

This analysis assumes that all other variables remain constant and the respective impacts on profit or loss before taxation and equity are dictated by the

proportion of effective/ineffective hedges. In practice, these elements would vary independently. This analysis does not include the future forecast hedged

fuel transactions.

Price movement per barrel:

2024

$M

+USD 30

2024

$M

-USD 30

2023

$M

+USD 30

2023

$M

-USD 30

Impact on cash flow hedge reserve (within equity)132(193) 124(55)

Amounts affecting the cash flow hedge reserve would be accumulated within equity and then offset by the fuel price impact of the hedged item when it occurs.

INTEREST RATE RISK

Interest rate risk is the risk of loss to the Group arising from adverse fluctuations in interest rates.

The Group’s exposure to interest rates relates primarily to its interest-bearing borrowings. The carrying amount of interest-bearing liabilities is disclosed in

Note 15. The exposure to movements in interest rates arising from cash and cash equivalent and interest-bearing assets is disclosed in Note 6 and Note 9.

Borrowings issued at variable interest rates expose the Group to changes in interest rates (cash flow risk). Borrowings issued at fixed rates expose the Group

to changes in the fair value of the borrowings (fair value risk).

It is the Group’s policy to manage its interest rate exposure using a mix of floating and fixed rate debts.

Hedging interest rate risk

Fair value hedges

Changes in the fair value of hedging instruments designated as fair value hedges are recognised in the Statement of Financial Performance.

The changes in fair value of hedged items attributable to the risk being hedged are recorded as part of the carrying value of the hedged item

and offset changes in the fair value of hedging instruments in the Statement of Financial Performance.

For fair value hedges relating to items carried at amortised cost, an adjustment to carrying value is amortised through the Statement of

Financial Performance over the remaining term of the hedge using the effective interest rate method.

FAIR VALUE HEDGES OF INTEREST RATE RISK

Interest rate swaps and cross-currency interest rate swaps were used to achieve an appropriate mix of fixed and floating rate exposure to the interest rate risk.

The Group has entered into an interest rate swap to receive fixed rate interest and pay variable rate interest. The interest rate swap was recognised within

‘Derivative financial assets/(liabilities)’ on the Statement of Financial Position. The interest rate swap was designated in a fair value hedge of the future

interest rate cash flows on an unsecured bond recognised within ‘Interest-bearing liabilities’. Hedge ineffectiveness is not expected to arise if the amount

and maturity of the bond falls below the amount and maturity of the interest rate swap.

The changes in fair value gain or loss on the interest rate swap are recognised in ‘Finance costs’ in the Statement of Financial Performance. The changes

in the fair value of the hedged risk are attributed to the carrying value of the unsecured bond and the revaluation is recognised within ‘Finance costs’ in the

Statement of Financial Performance to offset the mark to market revaluation of the interest rate swap.

AIR NEW ZEALAND

ANNUAL REPORT 2024

102103

AIR NEW ZEALAND GROUP

For the year ended 30 June 2024
Notes to the Financial Statements (continued)

For the year ended 30 June 2024

Notes to the Financial Statements (continued)

24. Financial Risk Management (continued)

Impact of hedging interest rate risk

20242023

Net fair value of interest rate swap (NZ$M)

Volume (NZD M)

Weighted average contract rate (%)

Weighted average contract maturity (years)

1

100

6.61% / floating

3.8

1

100

6.61% / floating

4.8

Fair value gains/(losses) are used for the purpose of assessing hedge effectiveness. No ineffectiveness arose on fair value hedges of interest risk during the

year (30 June 2023: Nil).

Interest rate sensitivity on financial instruments

Earnings are sensitive to changes in interest rates on the floating rate element of borrowings and lease obligations. Their sensitivity to a reasonably possible

change in interest rate with all other variables held constant, is set out as per table below. This analysis assumes that the amount and mix of fixed and

floating rate debt, including lease obligations, remains unchanged from that in place at reporting date, and that the change in interest rates is effective from

the beginning of the year. In reality, the fixed/floating rate mix will fluctuate over the year and interest rates will change continually.

Cash and cash equivalents and interest bearing assets are excluded from the sensitivity analysis. The table below also does not take into consideration of

the impact of hedge accounting.

Interest rate change:

2024

$M

+150 bp*

2024

$M

-150 bp*

2023

$M

+150 bp*

2023

$M

-150 bp*

Impact of earnings before taxation/equity(16) 16 (22) 22

*bp = basis points

LIQUIDITY RISK

Liquidity risk is the risk that the Group will be unable to meet its obligations as they fall due. The Group manages the risk through a target liquidity range,

ensuring long-term commitments are managed with respect to forecast available cash inflow and by managing maturity profiles. The Group holds significant

cash reserves and has available an unsecured committed revolving credit facility of $250 million to enable it to meet its liabilities as they fall due and to

sustain operations in the event of unanticipated external factors or events.

The Group ensures that sufficient cash reserves and committed loan facilities exist to meet its short-term business requirements, taking into account its

anticipated cash flows from operations.

The following table sets out the contractual, undiscounted cash flows for non-derivative financial liabilities and derivative financial instruments:

S TAT E M E N T

OF FINANCIAL

POSITION

$M

CONTRACTUAL

CASH FLOWS

$M

< 1 YEAR

$M

1-2 YEARS

$M

2-5 YEARS

$M

5+ YEARS

$M

As at 30 June 2024

Trade and other payables

Secured borrowings

Medium term notes

Unsecured bonds

Lease liabilities*

849

707

584

102

1,423


849

808

692

128

1,681

849

187

36

7

3 74

-

202

357

7

283

-

302

299

114

397

-

117

-

-

627

Total non-derivative financial liabilities 3,665 4,158 1,453 849 1,112 74 4

Foreign exchange derivatives

– Inflow

– Outflow

2,038

(2,045)

1,969

(1,977)

68

(68)

-

-

-

-

Fuel derivatives

Interest rate derivatives

(7)

35

(25)

(7)

35

(31)

(7)

34

(13)

-

1

(11)

-

-

(7)

-

-

-

Total derivative financial instruments3(3) 14 (10) (7) -

*Lease liabilities recognised within 5+ years include $223 million related to four properties with lease terms ranging between 10-25 years.

24. Financial Risk Management (continued)

S TAT E M E N T

OF FINANCIAL

POSITION

$M

CONTRACTUAL

CASH FLOWS

$M

< 1 YEAR

$M

1-2 YEARS

$M

2-5 YEARS

$M

5+ YEARS

$M

As at 30 June 2023

Trade and other payables

Secured borrowings

Medium term notes

Unsecured bonds

Lease liabilities**

Redeemable shares

780

998

578

102

1,657

1


780

1,137

741

135

1,863

1


780

234

36

7

375

1


-

226

36

7

313

-


-

496

389

121

496

-

-

181

280

-

679

-

Total non-derivative financial liabilities 4,116 4,657 1,433 582 1,502 1,140

Foreign exchange derivatives

– Inflow

– Outflow

1,970

(1,953)

1,970

(1,953)

-

-

-

-

-

-

Fuel derivatives

Interest rate derivatives

17

13

(31)

17

13

(45)

17

13

(18)

-

-

(11)

-

-

(10)

-

-

(6)

Total derivative financial instruments (1) (15) 12 (11) (10) (6)

**Lease liabilities recognised within 5+ years include $206 million related to three properties with lease terms ranging between 10-19 years.

FAIR VALUE ESTIMATION

Financial instruments for which fair value is recognised or disclosed are categorised within the fair value hierarchy as described below.

Financial instruments are either carried at fair value or amounts approximating fair value, with the exception of interest-bearing liabilities,

for which the fair values are disclosed in Note 15 - Interest-Bearing Liabilities. This equates to “Level 2” of the fair value hierarchy defined

within NZ IFRS 13 - Fair Value Measurement. The fair value of derivative financial instruments is based on published market prices for similar

assets or liabilities or market observable inputs to valuation at balance date (“Level 2” of the fair value hierarchy). The fair value of foreign

currency forward contracts is determined using forward exchange rates at reporting date. The fair value of fuel swap and option agreements

is determined using forward fuel prices at reporting date. The fair value of interest rate swaps is determined using forward interest rates as

at reporting date.

Capital risk management

Capital risk is managed for the Air New Zealand Group as a whole.

The Group’s objectives when managing capital are to safeguard the Group’s ability to continue as a going concern and to continue to generate

shareholder value and benefits for other stakeholders, and to provide an acceptable return for shareholders by removing complexity, reducing costs

and pricing the Group’s services commensurately with the level of risk. The Group is not subject to any externally imposed capital requirements.

The Group’s capital structure is managed in the light of economic conditions, future capital expenditure profiles and the risk characteristics of the

underlying assets. The Group’s capital structure may be modified by adjusting the amount of dividends paid to shareholders, initiating dividend

reinvestment opportunities, returning capital to shareholders, issuing new shares or selling assets to reduce debt.

The Group monitors capital primarily using a net leverage ratio. The ratio is calculated as net debt over last over last 12-months EBITDA. Net debt

is calculated as total borrowings, bonds, medium term notes, lease liabilities and redeemable shares (including net open derivatives on these

instruments) less cash and cash equivalents and interest-bearing assets. Gross debt is calculated as total borrowings, bonds, medium term notes,

lease liabilities and redeemable shares.

AIR NEW ZEALAND

ANNUAL REPORT 2024

104105

AIR NEW ZEALAND GROUP

107
AIR NEW ZEALAND GROUP

For the year ended 30 June 2024

Notes to the Financial Statements (continued)

For the year ended 30 June 2024

Notes to the Financial Statements (continued)

25. Offsetting Financial Assets and Financial Liabilities

Financial assets and financial liabilities are offset and the net amount reported in the Statement of Financial Position when there is a legally

enforceable right to offset the recognised amounts and there is an intention to settle on a net basis or realise the asset and settle the

liability simultaneously.

Amounts subject to potential offset

For financial instruments subject to enforceable master netting arrangements, each agreement allows the parties to elect net settlement of the relevant

financial assets and liabilities. In the absence of such election, settlement occurs on a gross basis, however each party will have the option to settle on a net

basis in the event of default of the other party.

The following table shows the gross amounts of financial assets and financial liabilities which are subject to enforceable master netting arrangements and

similar agreements, as recognised in the Statement of Financial Position. It also shows the potential net amounts if offset were to occur.

S TAT E M E N T

OF FINANCIAL

POSITION

2024

$M

AMOUNTS

NOT OFFSET

2024

$M

NET AMOUNTS

IF OFFSET

2024

$M

S TAT E M E N T

OF FINANCIAL

POSITION

2023

$M

AMOUNTS

NOT OFFSET

2023

$M

NET AMOUNTS

IF OFFSET

2023

$M

Financial assets

Bank and short-term deposits

Derivative financial assets

1,279

180

(47 )

(141)

1,232

39

2,227

212

(31)

(182)

2,196

30

Financial liabilities

Derivative financial liabilities(177) 188 11(213) 213 -

Letters of credit and security deposits held within ‘Interest-bearing assets’ are also subject to master netting arrangements. The amounts are disclosed in

Note 9 and Note 23.

26. Related Parties

Crown

The Crown, the majority shareholder of the Parent, owns 51% of the issued capital of the Company (30 June 2023: 51%).

Crown standby revolving facility

On 30 March 2022, Air New Zealand entered into an unsecured committed standby revolving facility (the “CSF2 Loan Facility”) with the Crown for up to $400

million for a period through to 30 January 2026. The purpose of the CSF2 Loan Facility was to provide additional liquidity, if required, as the airline recovered

from the effects of the Covid-19 pandemic. The CSF2 Loan Facility was negotiated on an arms’ length basis, with each party having been independently

advised. Under the terms of the arrangement, various representations, warranties and undertakings, including regular reporting on operational and financial

performance, were undertaken.

On 25 March 2024, Air New Zealand cancelled the CSF2 Loan Facility, ending the period of Covid-19 financial support provided by the Crown. The CSF2 Loan

Facility was never drawn down.

A commitment fee of 1.0% per annum was payable on the committed facility limit. For the year ended 30 June 2024, the Group recognised commitment fees

of $3 million (30 June 2023: $4 million) in relation to the CSF2 Loan Facility.

Redeemable Shares

In connection with the Covid-19 financial support package, Redeemable Shares were issued to the Crown between April and May 2022. These shares were

redeemable at the option of Air New Zealand and all shares were redeemed by November 2022. No further redeemable shares are available to be issued

under the agreement. Dividends of $6 million were recognised within Finance costs in the Statement of Financial Performance during the year ended

30 June 2023.

Transactions with Crown entities

Air New Zealand enters into numerous airline transactions with Government Departments, Crown Agencies and State Owned Enterprises on an arm’s length

basis. All transactions are entered into in the normal course of business.

Details of government grants received in the year ended 30 June 2023 in respect of international airfreight capacity are outlined in Note 1. Covid-19 wage

subsidies of $2 million were also received during the year ended 30 June 2023.

26. Related Parties (continued)

Key management personnel

Compensation of key management personnel (including directors) was as follows:

2024

$M

2023

$M

Short-term employee costs

Directors’ fees

Share-based payments

13

1

3

14

1

2

17 17

Certain key management personnel (including directors) have relevant interests in a number of companies (including non-executive directorships) to which

Air New Zealand provides aircraft related services in the normal course of business, on standard commercial terms.

Staff share purchase schemes and Executive share rights plans

Shares held by the Staff Share Purchase scheme and Executive share rights plans are detailed in Note 20.

Bank set-off arrangements

The Group has a set-off arrangement on certain Bank of New Zealand balances, allowing the offset of overdraft amounts against in-fund amounts.

The following entities are included in the set-off arrangement:

Air Nelson Limited

Air New Zealand Limited

Air New Zealand Regional Maintenance Limited

Mount Cook Airline Limited

Associate companies

Transactions between the Group and its associates are conducted on normal terms and conditions.

The Christchurch Engine Centre (CEC) undertakes maintenance on certain V2500 engines. The Group receives revenue for contract and administration

services performed for the CEC. During the year CEC paid total distributions to the Group of $12 million (30 June 2023: $16 million).

Non-cash distributions from Drylandcarbon One Limited Partnership were received of $1 million for the year ended 30 June 2023.

2024

$M

2023

$M

During the year, there have been transactions between Air New Zealand and its associates as follows:

Operating revenue

Operating expenditure

1

-

1

(1)


Balances outstanding at the end of the year are unsecured and on normal trading terms:

Amounts owing to associates - 1

Other related party disclosures

Other balances and transactions with related parties are not considered material to Air New Zealand and are entered into in the normal course of business on

standard commercial terms. There have been no related party debts forgiven during the year.

27. Current Developments

During the financial year Air New Zealand entered into a confidential arrangement with a supplier for compensation associated with current engine shortages.

AIR NEW ZEALAND

ANNUAL REPORT 2024

106

To the Shareholders of Air New Zealand Limited
Auditor-General

The Auditor-General is the auditor of Air New Zealand Limited and its subsidiaries (the Group). The

Auditor-General has appointed me, Melissa Collier, using the staff and resources of Deloitte Limited,

to carry out the audit of the consolidated financial statements of the Group on his behalf.

Opinion

We have audited the consolidated financial statements of the Group on pages 65 to 107, that comprise

the Statement of Financial Position as at 30 June 2024, the Statement of Financial Performance,

Statement of Comprehensive Income, Statement of Changes in Equity and Statement of Cash Flows for

the year ended on that date and the notes to the financial statements that include material accounting

policies and other explanatory information.

In our opinion the consolidated financial statements present fairly, in all material respects the financial

position of the Group as at 30 June 2024, and its financial performance and its cash flows for the year

then ended in accordance with New Zealand Equivalents to IFRS Accounting Standards and IFRS

Accounting Standards.

Our audit was completed on 29 August 2024. This is the date at which our opinion is expressed.

The basis for our opinion is explained below. In addition, we outline the responsibilities of the Board of

Directors and our responsibilities relating to the consolidated financial statements, we comment on

other information, and we explain our independence.

Basis for opinion

We conducted our audit in accordance with the Auditor-General’s Auditing Standards, which

incorporate the Professional and Ethical Standards and the International Standards on Auditing

(New Zealand) issued by the New Zealand Auditing and Assurance Standards Board. Our responsibilities

under those standards are further described in the Responsibilities of the auditor for the audit of the

consolidated financial statements section of our report.

We have fulfilled our responsibilities in accordance with the Auditor-General’s Auditing Standards.

We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for

our opinion.

Audit materiality

We consider materiality primarily in terms of the magnitude of misstatement in the consolidated

financial statements of the Group that in our judgement would make it probable that the economic

decisions of a reasonably knowledgeable person would be changed or influenced (the ‘quantitative’

materiality). In addition, we also assess whether other matters that come to our attention during the

audit would in our judgement change or influence the decisions of such a person (the ‘qualitative’

materiality). We use materiality both in planning the scope of our audit work and in evaluating the

results of our work.

We determined materiality for the consolidated financial statements as a whole to be $23 million which

was determined with reference to a number of factors and taking into account the cyclical nature of

the airline industry. $23 million represents 10.4% of profit before tax, 1.1% of total equity and 0.3% of

operating revenue.

Key audit matters

Key audit matters are those matters that, in our professional judgement, were of most significance

in our audit of the consolidated financial statements for the current period. These matters were

addressed in the context of our audit of the consolidated financial statements as a whole, and in

forming our opinion thereon, and we do not provide a separate opinion on these matters.

Key audit matterHow our audit addressed the key audit matter and the results of our work

Passenger revenue recognition

The Group’s revenue consists of passenger

revenue which totalled $5,942 million (2023:

$5,349 million).

Passenger revenue is complex due to

the various fare rules that may apply to a

transaction, and as tickets are typically sold

prior to the day of flight. Complex IT systems

and processes are required to correctly

record these sales as transportation sales in

advance and then as revenue when the actual

carriage is performed.

Historical trend information is also used to

estimate the proportion of credits which are

expected to expire (referred to as breakage)

which are released to revenue.

We have included revenue recognition as

a key audit matter due to the magnitude of

revenue in relation to the financial statements

and the substantial dependence on complex

IT systems and the estimations involved in

predicting breakage.

In performing our procedures we:

• Evaluated the systems, processes and controls in place over passenger revenue and passenger

revenue in advance, which includes the key account reconciliation processes;

• Tested the IT environment in which passenger sales occur and interface with other relevant

systems;

• Assessed the quality of information produced by these systems and tested the accuracy and

completeness of reports generated by these systems which are used to recognise or defer

passenger revenue;

• Performed an analysis of passenger revenue and passenger revenue in advance and created

expectations of revenue based on our knowledge of the Group, the industry and key performance

measures, including airline capacity and available seat kilometres. We have compared this to the

Group’s revenue and obtained appropriate evidence for significant differences;

• Agreed a sample of passenger revenue and passenger revenue in advance to supporting

documentation; and

• Assessed the Group’s approach to estimating the travel credits breakage by assessing the

methodology applied and challenging key assumptions. This included:

- comparing projected redemption profiles against historical experience, including testing a

sample of historical redemptions to confirm usage, and

- working with modelling specialists to build our own breakage model which we then compared

against the Group’s Monte Carlo simulation with significant differences investigated.

We are satisfied that revenue has been appropriately recognised.

Independent Auditor’s Report

AIR NEW ZEALAND

ANNUAL REPORT 2024

AIR NEW ZEALAND GROUP

109108

Responsibilities of the Board of
Directors for the consolidated

financial statements

The Board of Directors is responsible on behalf of the Group for preparing consolidated financial

statements that are fairly presented in accordance with NZ IFRS Accounting Standards and IFRS

Accounting Standards.

The Board of Directors is responsible on behalf of the Group for such internal control as it determines

is necessary to enable the Group to prepare consolidated financial statements that are free from

material misstatement, whether due to fraud or error.

In preparing the consolidated financial statements, the Board of Directors is responsible on behalf of

the Group for assessing the Group’s ability to continue as a going concern. The Board of Directors is

also responsible for disclosing, as applicable, matters related to going concern and using the going

concern basis of accounting unless there is an intention to liquidate the Group or to cease operations,

or there is no realistic alternative but to do so.

The Board of Director’s responsibilities arise from the Financial Markets Conduct Act 2013.

Responsibilities of the auditor

for the audit of the consolidated

financial statements

Our objectives are to obtain reasonable assurance about whether the consolidated financial statements

as a whole, are free from material misstatement, whether due to fraud or error, and to issue an auditor’s

report that includes our opinion.

Reasonable assurance is a high level of assurance, but is not a guarantee that an audit carried out in

accordance with the Auditor-General’s Auditing Standards will always detect a material misstatement

when it exists. Misstatements are differences or omissions of amounts or disclosures, and can arise

from fraud or error. Misstatements are considered material if, individually or in the aggregate, they

could reasonably be expected to influence the decisions of shareholders taken on the basis of these

consolidated financial statements.

We did not evaluate the security and controls over the electronic publication of the consolidated

financial statements.

As part of an audit in accordance with the Auditor-General’s Auditing Standards, we exercise

professional judgement and maintain professional scepticism throughout the audit. Also:

• We identify and assess the risks of material misstatement of the consolidated financial statements,

whether due to fraud or error, design and perform audit procedures responsive to those risks, and

obtain audit evidence that is sufficient and appropriate to provide a basis for our opinion. The risk of

not detecting a material misstatement resulting from fraud is higher than for one resulting from error,

as fraud may involve collusion, forgery, intentional omissions, misrepresentations, or the override of

internal control.

• We obtain an understanding of internal control relevant to the audit in order to design audit

procedures that are appropriate in the circumstances, but not for the purpose of expressing an

opinion on the effectiveness of the Group’s internal control.

• We evaluate the appropriateness of accounting policies used and the reasonableness of accounting

estimates and related disclosures made by the Board of Directors.

• We conclude on the appropriateness of the use of the going concern basis of accounting by the

Board of Directors and, based on the audit evidence obtained, whether a material uncertainty exists

related to events or conditions that may cast significant doubt on the Group’s ability to continue as

a going concern. If we conclude that a material uncertainty exists, we are required to draw attention

in our auditor’s report to the related disclosures in the consolidated financial statements or, if such

disclosures are inadequate, to modify our opinion. Our conclusions are based on the audit evidence

obtained up to the date of our auditor’s report. However, future events or conditions may cause the

Group to cease to continue as a going concern.

• We evaluate the overall presentation, structure and content of the consolidated financial statements,

including the disclosures, and whether the consolidated financial statements represent the

underlying transactions and events in a manner that achieves fair presentation.

• We obtain sufficient appropriate audit evidence regarding the financial information of the entities or

business activities within the Group to express an opinion on the consolidated financial statements.

We are responsible for the direction, supervision and performance of the Group audit. We remain

solely responsible for our audit opinion.

Responsibilities of the auditor for the

audit of the consolidated financial

statements (continued)

• We communicate with the Board of Directors regarding, among other matters, the planned scope

and timing of the audit and significant audit findings, including any significant deficiencies in

internal control that we identify during our audit.

• We also provide the directors with a statement that we have complied with relevant ethical

requirements regarding independence, and communicate with them all relationships and other

matters that may reasonably be thought to bear on our independence, and where applicable,

related safeguards.

From the matters communicated with the Board of Directors, we determine those matters that were

of most significance in the audit of the consolidated financial statements of the current period and

are therefore the key audit matters. We describe these matters in our auditor’s report unless law or

regulation precludes public disclosure about the matter or when, in extremely rare circumstances,

we determine that a matter should not be communicated in our report because the adverse

consequences of doing so would reasonably be expected to outweigh the public interest benefits of

such communication.

Our responsibility arises from section 15 of the Public Audit Act 2001.

Other information

The Board of Directors is responsible on behalf of the Group for all other information. The other

information comprises the information in the Annual Report that accompanies the consolidated

financial statements and the audit report, and the Climate Statement. Our opinion on the

consolidated financial statements does not cover the other information and we do not express any

form of audit opinion or assurance conclusion thereon.

In connection with our audit of the consolidated financial statements, our responsibility is to

read the other information. In doing so, we consider whether the other information is materially

inconsistent with the consolidated financial statements or our knowledge obtained in the audit,

or otherwise appears to be materially misstated. If, based on our work, we conclude that there

is a material misstatement of this other information, we are required to report that fact. We have

nothing to report in this regard.

Independence

We are independent of the Group in accordance with the independence requirements of the Auditor-

General’s Auditing Standards which incorporate the independence requirements of Professional and

Ethical Standard 1: International Code of Ethics for Assurance Practitioners issued by the New Zealand

Auditing and Assurance Standards Board and we have fulfilled our other ethical responsibilities in

accordance with these requirements.

In addition to the audit we carried out other engagements including a review of the interim financial

statements, and assurance services relating to compliance with student fee protection rules and

greenhouse gas emissions reported in the greenhouse gas emissions inventory report and in

the Climate Statement. We also provide non-assurance services in the form of a climate-related

disclosure pre-assurance readiness assessment and services to the Corporate Taxpayers Group for

which Air New Zealand is a member, along with a number of other organisations. These services are

compatible with those independence requirements. In addition to these engagements, principals

and employees of our firm deal with the Group on normal terms within the ordinary course of

trading activities of the Group. These engagements and trading activities have not impaired our

independence as auditor of the Group. Other than the audit and these engagements and trading

activities, we have no relationship with, or interests in the Group.

Melissa Collier

for Deloitte Limited

On behalf of the Auditor-General

Auckland, New Zealand

Independent Auditor’s Report (continued)

AIR NEW ZEALAND

ANNUAL REPORT 2024

AIR NEW ZEALAND GROUP

111110

2024
$M

2023

$M

2022

$M

2021

$M

2020

$M

Operating Revenue

Passenger revenue

Cargo

Contract services

Other revenue

5,942

459

89

262

5,349

628

133

220

1,476

1,016

117

125

1,470

769

161

117


3,942

449

216

229


Operating Expenditure

Labour

Fuel

Maintenance

Aircraft operations

Passenger services

Sales and marketing

Foreign exchange (losses)/gains

Other expenses

6,752

(1,629)

(1,692)

(481)

(812)

(403)

(324)

(3)

(467 )

6,330

(1,4 41)

(1,499)

(395)

(694)

(334)

(291)

4

(394)

2,73 4

(976)

(560)

(259)

(412)

(116)

(131)

(3)

(281)

2,517

(830)

(311)

(254)

(350)

(84)

(73)

(29)

(252)

4,836

(1,197 )

(1,022)

(4 41)

(575)

(258)

(253)

18

(326)

(5,811) (5,044) (2,738) (2,183) (4,054)

Operating Earnings (excluding items below)

Depreciation and amortisation

941

(716)

1,286

(695)

(4)

(668)

334

(715)

782

(840)

Earnings/(Loss) Before Finance Costs, Associates,

Other Significant Items and Taxation

Finance income

Finance costs

Share of earnings of associates (net of taxation)

225

153

(186)

30

591

119

(164)

39

(672)

14

(94)

27

(381)

8

(90)

19


(58)

34

(103)

39

Earnings/(Loss) Before Other Significant Items and Taxation

Other significant items

222

-

585

(11)

(725)

(85)

(444)

29

(88)

(541)

Earnings/(Loss) Before Taxation

Taxation (expense)/credit

222

(76)

5 74

(162)

(810)

219

(415)

123

(629)

174

Net Profit/(Loss) Attributable to Shareholders of Parent Company 146 412 (591) (292) (455)

Historical Summary of Cash Flows

For the year to 30 June

2024

$M

2023

$M

2022

$M

2021

$M

2020

$M

Net Cash Flow from operating activities

Net Cash Flow used in investing activities

Net Cash Flow (used in)/from financing activities

810

(822)

(936)

1,853

(916)

(503)

5 74

(355)

1,308

323

(182)

(313)

222

(534)

(305)

(Decrease)/Increase in Cash and Cash Equivalents(948) 434 1,527 (172) (617)

Total cash and cash equivalents 1,279 2,227 1,793 266 438

Certain comparatives within the five year statistical review have been reclassified to ensure consistency with the current year. Following the IFRS

Interpretations Committee issuing a final agenda decision in April 2021 on Configuration or Customisation Costs in a Cloud Computing Arrangement

(IAS 38), certain costs in respect of configuring or customising a supplier’s application software in a Software as a Service (“SaaS”) arrangement were

no longer able to be capitalised and were required to be recognised as an operating expense. The agenda decision was applied retrospectively and

comparatives restated accordingly.

Five Year Statistical Review

As at 30 June

Historical Summary of Financial Position

Five Year Statistical Review

For the year to 30 June

Historical Summary of Financial Performance

Five Year Statistical Review

2024

$M

2023

$M

2022

$M

2021

$M

2020

$M

Current Assets

Bank and short-term deposits

Other current assets


1,279

1,161


2,227

1,042


1,793

704


266

560


438

571

Total Current Assets 2,440 3,269 2,497 826 1,009

Non-Current Assets

Property, plant and equipment

Other non-current assets

3,608

2,500

3,261

2,665

3,190

2,663

3,128

2,730

3,336

3,193

Total Non-Current Assets 6,108 5,926 5,853 5,858 6,529

Total Assets 8,548 9,195 8,350 6,684 7, 5 3 8

Current Liabilities

Debt

1

Other current liabilities

488

3,111

545

3,291

590

2,581

907

1,446

513

1,589

Total Current Liabilities 3,599 3,836 3,171 2,353 2,102

Non-Current Liabilities

Debt

1

Other non-current liabilities

2,328

611

2,790

490

2,978

524

2,401

832

3,188

934

Total Non-Current Liabilities 2,939 3,280 3,502 3,233 4,122

Total Liabilities 6,538 7,116 6,673 5,586 6,224

Net Assets 2,010 2,079 1,677 1,098 1,314

Total Equity2,0102,079 1,677 1,098 1,314

1. Debt is comprised of secured borrowings, bonds, medium term notes, lease liabilities and redeemable shares.

Historical Summary of Debt

As at 30 June

2024

$M

2023

$M

2022

$M

2021

$M

2020

$M

Debt

Secured borrowings

Unsecured bonds

Medium term notes

Lease liabilities

Redeemable shares

707

102

584

1,423

-

998

102

578

1,657

-

1,185

50

608

1,525

200

1,497

50

-

1,761

-

1,413

50

-

2,238

-

Bank and short-term deposits

Net open derivatives held in relation to interest-bearing liabilities and


lease liabilities

1


Interest-bearing assets

2,816

(1,279)

15

(780)

3,335

(2,227 )

31

(732)

3,568

(1,793 )


(23)

(360)

3,308

(266)


(13 )

(324)

3,701

(438 )

37

(334)

Net Debt772407 1,392 2,705 2,966

1. Unrealised gains/losses on open debt derivatives.

Five Year Statistical Review

AIR NEW ZEALAND

ANNUAL REPORT 2024

AIR NEW ZEALAND GROUP

113112

20242023202220212020
Profitability and Capital Management

E B I TA S

1

/Operating Revenue

EBITDASA

2

/Operating Revenue

Passenger Revenue per Revenue Passenger Kilometre (Yield)

Passenger Revenue per Available Seat Kilometre (RASK)

3

Cost per Available Seat Kilometre (CASK)

4

Return on Invested Capital Pre-tax (ROIC)

5

Liquidity ratio

6

Net debt/EBITDA

Gearing (incl. net capitalised aircraft operating leases)

7

%

%

cents

cents

cents

%

%

times

%

3.3

13.9

17. 3

14.1

13.8

9.7

18.9

0.8

2 7.7

9.3

20.3

18.4

15.6

14.0

22.3

35.2

0.3

16.4

(24.6)

(0.1)

20.7

13.9

13.7

(21.2)

65.6

(22.5)

45.4

(15.1)

13.3

24.9

14.3

12.5

(8.2)

10.6

7.1

71.1

(1.2)

16.2

13.3

10.8

10.5

(13.3)

9.1

10.6

69.3

Shareholder Value

Basic Earnings per Share

8

Operating Cash Flow per Share

8

Ordinary Dividends Declared per Share

8

Special Dividend Declared per Share⁸

Net Tangible Assets per Share

8

Closing Share Price 30 June

Weighted Average Number of Ordinary Shares

Total Number of Ordinary Shares

Total Market Capitalisation

Total Shareholder Returns

9

cps

cps

cps

cps

$

$

m

m

$m

%

4.3

24.0

3.5

-

0.55

0.53

3,368

3,368

1,785

(17.7 )

12.2

55.0

-

6.0

0.55

0.78

3,368

3,368

2,627

(14.9)

(40.8)

17.0

-

-

0.39

0.57

1,449

3,368

1,920

(19.5)

(26.0)

28.8

-

-

0.86

1.55

1,123

1,123

1,74 0

0.7

(40.5)

19.8

-

-

1.10

1.32

1,123

1,123

1,482

(5.3)

1. Earnings/(Loss) before interest and taxation (EBIT) excluding share of earnings of associates (net of taxation) and other significant items

2. EBITDA excluding share of earnings of associates (net of taxation) and other significant items

3. Passenger revenue per passenger flights Available Seat Kilometre

4. Operating expenditure (excluding other significant items) per ASK

5. EBIT/average capital employed (Net Debt plus Equity) over the period

6. (Bank and short-term deposits and interest-bearing assets (excluding restricted cash))/Operating Revenue

7. Net Debt (including capitalised aircraft operating leases)/(Net Debt plus Equity)

8. Per-share measures based upon Ordinary Shares. Net tangible assets exclude ‘Intangible assets’ and ‘Deferred taxation’ reported on the face of the

Statement of Financial Position

9. Return over five years including the change in share price and dividends received (assuming dividends are reinvested in shares on ex dividend date)

20242023202220212020

Passengers Carried (000)

Domestic


10,721


10,946


6,836


8,191


8,821

International

Australia and Pacific Islands

Asia

America and Europe

3,811

1,026

902

3,352

697

781

734

51

124

386

32

40

2,889

765

1,050

To t a l 5,739 4,830 909 458 4,704

Total Group 16,460 15,7 76 7,74 5 8,649 13,525

Available Seat Kilometres (M)

Domestic


6,620


6,685


4,929


5,480


5,619

International

Australia and Pacific Islands

Asia

America and Europe

11,655

10,911

12,881

10,237

7,423

9,936

2,665

1,229

1,828

2,214

1,572

1,038

9,419

8,336

12,961

To t a l 35,447 2 7, 5 9 6 5,722 4,824 30,716

Total passenger flights 42,067 34,281 10,651 10,304 36,335

Cargo-only flights - 1,680 9,368 7,106 2,151

Total Group 42,067 35,961 20,019 17,410 38,486

Revenue Passenger Kilometres (M)

Domestic


5,571


5,679


3,452


4,244


4,552

International

Australia and Pacific Islands

Asia

America and Europe

9,831

8,967

9,916

8,707

6,128

8,518

1,937

445

1,312

964

292

408

7,472

6,736

10,808

To t a l 28,714 23,353 3,694 1,664 25,016

Total Group 34,285 29,032 7,14 6 5,908 29,568

Passenger Load Factor (%)

Domestic


84.2


84.9


70.1


7 7.4


81.0

International

Australia and Pacific Islands

Asia

America and Europe

84.3

82.2

7 7.0

85.1

82.6

85.7

72.7

36.2

71.8

43.5

18.6

39.3

79.3

80.8

83.4

To t a l 82.8 8 4.7 65.5 36.5 81.4

Total Group 81.5 8 4.7 6 7.1 5 7. 3 81.4

GROUP EMPLOYEE NUMBERS (Full Time Equivalents) 11,702 11,474 8,863 7, 8 4 0 9,988

New Zealand, Australia and Pacific Islands represent short-haul operations. Asia, America and Europe represent long-haul operations. Certain comparatives

within the operating statistics have been reclassified, to ensure consistency with the current year.

Five Year Statistical Review

For the year to 30 June

Key Operating Statistics

Five Year Statistical Review

Key Financial Metrics

AIR NEW ZEALAND

ANNUAL REPORT 2024

AIR NEW ZEALAND GROUP

115114

New Zealand
MUFG Pension and Market Services

Level 30, PwC Tower,

15 Customs Street West, Auckland 1142

New Zealand

Investor Enquiries:

Phone: (64 9) 375 5998

Fax: (64 9) 375 5990

Email: enquiries@linkmarketservices.co.nz

Australia

MUFG Pension and Market Services

Level 12, 680 George Street

Sydney NSW 2000, Australia

Locked Bag A14, Sydney South

NSW 1235

Australia

Investor Enquiries:

Phone: (61) 1300 554 474

Fax: (61 2) 9287 0303

Investor Relations

Investor Relations Office

Private Bag 92007, Auckland 1142

New Zealand

Phone: (64 9) 336 2607 (Overseas)

Fax: (64 9) 336 2664

Email: investor@airnz.co.nz

Website: airnzinvestor.com

Annual Shareholders’ Meeting

Date: 26 September 2024

Time: 2:00pm

Venue: Tekapo Room

The Novotel

30 Durey Road

Christchurch Airport

Current Credit Rating

Moody’s rate Air New Zealand Baa1

Auditor

Deloitte Limited (on behalf of the

Auditor-General)

Deloitte Centre

1 Queen Street, Auckland Central

PO Box 115033, Shortland Street

Auckland 1140

New Zealand

Lawyers

Bell Gully

Deloitte Centre

1 Queen Street, Auckland 1010

PO Box 4199, Auckland 1140

New Zealand

Registered Offices

New Zealand

Air New Zealand Limited

Air New Zealand House

185 Fanshawe Street

Auckland 1010

Postal: Private Bag 92007

Auckland 1142, New Zealand

Phone: (64 9) 336 2400

Fax: (64 9) 336 2401

NZBN: 9429040402543

Australia

Air New Zealand Limited

Level 12

7 Macquarie Place

Sydney

Postal: GPO 3923, Sydney

NSW 2000, Australia

Phone: (61 2) 8235 9999

Fax: (61 2) 8235 9946

ABN: 70 000 312 685

Board of Directors

Dame Therese Walsh – Chair

Claudia Batten

Dean Bracewell

Laurissa Cooney

Larry De Shon

Alison Gerry

Paul Goulter

Chief Executive Officer

Greg Foran

Chief Financial Officer

Richard Thomson

General Counsel and Company Secretary

Jennifer Page

Shareholder Directory

AIR NEW ZEALAND

ANNUAL REPORT 2024

116

AIR NEW ZEALAND GROUP

---

Climate Statement
2024

01
About this Climate Statement 02

1.1 Reporting entity 02

1.2 Compliance statement and statement regarding

adoption provisions 02

1.3 Forward-looking statements and the uncertainty

inherent in climate change 03

1.4 Materiality 03

1.5 Enquiries 03

Governance 04

2.1 Oversight by the Board of Directors 04

2.2 The role of Management 07

Strategy 09

3.1 Scenario analysis 09

3.2 Climate-related risks and opportunities 12

3.3 Current impacts and anticipated impacts

of climate-related risks 14

3.4 Capital deployment 25

3.5 Transition Plan 25

Risk Management 31

4.1 Processes for identifying, assessing and managing

climate-related risks 31

4.2 Tools and time frames 31

4.3 Value chain and prioritisation 32

Metrics and Targets 33

5.1 Metrics relevant to all entities 33

5.2 Aviation industry metrics and other KPIs 42

5.3 Targets used to manage climate-related

risks and opportunities 42

5.4 Performance against targets 43

Assurance 45

6.1 Assurance report 45

Appendices 48

7.1 Appendix A: Details of scenario analysis 48

7.2 Appendix B: Glossary 49

Contents

This Climate Statement is structured around the four mandatory sections of the Aotearoa New Zealand Climate Standard 1 – Climate-related Disclosures (NZ CS 1), which are based

on the recommendations of the Task Force on Climate-Related Financial Disclosures (TCFD) that Air New Zealand has reported against in previous years. The order of the disclosures

in the Strategy section differs from the order in NZ CS 1 for the purpose of readability.

ABOUT THIS
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ASSURANCEAIR NEW ZEALAND

C L I M AT E S TAT E M E N T 2 0 2 4

1.1 Reporting entity

This Climate Statement is for the parent company Air New

Zealand Limited (the Parent) and its subsidiaries (together

referred to as ‘Air New Zealand’, ‘the Group’, or ‘the airline’).

The Parent is a Climate Reporting Entity under the Financial

Markets Conduct Act 2013.

This Climate Statement has been prepared for the year

ended 30 June 2024. The scope of the reporting entity

aligns with that used for the Group’s 2024 Consolidated

Financial Statements.

1.2 Compliance statement and statement

regarding adoption provisions

This is the Parent’s first reporting period under the Aotearoa

New Zealand Climate Standards (NZ CS). In relation to the

adoption provisions outlined in those Standards, Air New

Zealand has applied:

• Adoption provision 1 (Current financial impacts): This

adoption provision provides an exemption from disclosing

the current financial impacts of the physical and transition

impacts identified and from disclosing an explanation of

why Air New Zealand is unable to disclose this information

(if applicable);

• Adoption provision 2 (Anticipated financial impacts):

This adoption provision provides an exemption from

disclosing the anticipated financial impacts of climate-

related risks and opportunities reasonably expected by

the entity and from disclosing an explanation of why

Air New Zealand is unable to disclose this information

(if applicable). It also provides an exemption from

disclosing a description of the time horizons over which

the anticipated financial impacts of climate-related risks

and opportunities could reasonably be expected to occur;

• Adoption provision 3 (Transition planning) (only in relation

to paragraph 16(c) of NZ CS 1): This adoption provision

provides an exemption from disclosing the extent to which

Transition Plan aspects of Air New Zealand’s strategy is

aligned with its internal capital deployment and funding

decision-making processes;

• Adoption provision 5 (Comparatives for Scope 3

greenhouse gas emissions (except where indicated)):

This adoption provision provides an exemption from

disclosing, for each disclosed Scope 3 greenhouse gas

(GHG) emission metric, comparative information for the

immediately preceding two reporting periods;

• Adoption provision 6 (Comparatives for metrics (except

where indicated)): This adoption provision provides an

exemption from disclosing, for each disclosed metric,

comparative information for the immediately preceding

two reporting periods; and

• Adoption provision 7 (Analysis of trends (except where

indicated)): This adoption provision provides an exemption

from disclosing an analysis of the main trends evident

from a comparison of each metric from previous reporting

periods to the current reporting period.

With those adoption provisions applied, this Climate

Statement complies with the NZ CS.

This Climate Statement was approved by the Board of

Directors of Air New Zealand (the Board) on 29 August 2024.

About this Climate Statement

AIR NEW ZEALAND
C L I M AT E S TAT E M E N T 2 0 2 4

03

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ASSURANCE

1.3 Forward-looking statements

and the uncertainty inherent in

climate change

Climate change is an evolving challenge, with high levels

of uncertainty, particularly over long-term horizons.

Descriptions of the impacts of climate change on the

Group necessarily involve estimates and uncertain

projections. Risks and opportunities may be more or less

significant than anticipated.

There are many factors that could cause the Group’s actual

results, performance or achievement of climate-related

metrics, including targets, to differ materially from that

described. These include economic and technological

viability, and climatic, government, legal, consumer and

market factors outside of the Group’s control.

This Climate Statement contains disclosures that rely on

evolving assessments of current and forward-looking

information, incomplete or estimated data, and related

judgements, opinions and assumptions. Air New Zealand

has sought to provide accurate information but would

caution against reliance being placed on representations

that are necessarily subject to significant risks,

uncertainties or assumptions.

Air New Zealand has based the contents of this Climate

Statement on the strategies and information it has at the

date of publication. It does not:

• Represent that those statements and opinions will

not change or will remain correct after publishing this

Climate Statement;

• Undertake to revise or update those statements

and opinions if events or circumstances change or

unanticipated events happen after publishing this

Climate Statement, other than as required by law; or

• Give any representation, guarantee, warranty or

assurance about its future business performance,

or that the outcomes expressed or implied in any

forward-looking statement made in this Climate

Statement, including its performance against climate-

related targets, will occur.

Forward-looking statements can generally be identified by

the use of words such as “may”, “should”, “will”, “plan”, or

similar expressions. Forward-looking statements regarding

the Group’s business operations, market conditions,

sustainability objectives, climate-related targets and risk

management practices necessarily involve assumptions,

forecasts and projections about the Group’s present and

future operating environment and strategies which are

inherently uncertain and subject to contingencies outside

the Group’s control.

Risks and opportunities described in this Climate

Statement, and Air New Zealand’s strategies to achieve

its targets, may not eventuate or may be more or less

significant than anticipated. While Air New Zealand has

made every effort to fairly present this Climate Statement,

it gives no representation, guarantee, warranty or

assurance about its future business performance, or

that the outcomes expressed or implied in any forward-

looking statement made in this document, including its

performance against climate-related targets, will occur.

To the extent permitted by law, the Group does not

accept any liability whatsoever for any loss arising

directly or indirectly from any use of, or reliance upon, the

information contained in this Climate Statement. Nothing

in this Climate Statement should be interpreted as capital

growth, earnings or any other legal, financial, tax or other

advice or guidance.

1.4 Materiality

The Group has followed the guidance set out in Aotearoa

New Zealand Climate Standard 3 - General Requirements

for Climate-related Disclosures (NZ CS 3) in relation to the

application of materiality. Information is considered material

where ‘omitting, misstating or obscuring it could reasonably

be expected to influence decisions that primary users make

on the basis of an entity’s climate-related disclosures’. The

primary users of this report are expected to be potential and

existing investors, lenders and insurers, and other creditors.

To help with understanding the terminology used throughout

this Climate Statement, a glossary of key terms is included

on page 49.

1.5 Enquiries

If you have any questions or comments regarding this Climate

Statement, please contact investor@airnz.co.nz.

About this Climate Statement (continued)

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2.1 Oversight by the Board of Directors

This section describes governance of climate-related

risks and opportunities at Air New Zealand. It includes five

sections: the identity of the governance body, the process

and frequency of updates, how the Board ensures sufficient

skills and competencies are available, the integration of

climate into strategy, and how the Board sets and monitors

climate-related metrics and targets.

Governance body

The primary responsibility of Air New Zealand’s Board is

to exercise their individual and collective judgement to act

in what they believe to be the best interests of the Group

and its shareholders. This includes active engagement in

directing and approving the strategic planning of the airline,

including in relation to climate matters, and responsibility for

oversight of climate-related risks and opportunities.

The Board-approved strategy, Kia Mau, provides a strategic

framework for the airline. Embedded within this is the airline’s

sustainability enabler, which includes climate-related matters.

The Audit & Risk Committee (ARC) is the Board subcommittee

which oversees financial reporting, compliance, and risk

management practices. As part of its role, the ARC oversees

key risks for the Group including climate change risks.

Governance process and frequency

The Board receives information regarding climate-related

matters through three primary channels: strategy sessions,

regular board paper reporting, and standalone approval

requests and information updates from Management.

In terms of regular board paper reporting, the Board receives

the following updates:

• Monthly tracking of the sustainability-related component

of the annual Short-Term Incentive (STI) award in a monthly

update delivered by the Chief Financial Officer (CFO);

• Monthly updates in the period leading up to year-end

reporting on the process, progress and content of this

Climate Statement from a cross-functional management-

level Climate-Related Disclosures Steering Committee;

• Twice-yearly compliance updates on domestic

and international emissions obligations from the

Sustainability and Corporate Finance teams;

• Twice-yearly updates on the airline’s top strategic risks,

including climate-related risks, from the Enterprise

Risk team;

• Twice-yearly updates on the airline’s Transition Plan

(since May 2024) from the Transition Plan Governance

Forum; and

• Annual review and approval of the airline’s Sustainability

Report, Greenhouse Gas Emissions Inventory Report,

and Climate Statement from the cross-functional

management-level Climate-Related Disclosures

Steering Committee.

Some examples of standalone climate-related approval

requests and information updates from Management that

have been considered by the Board in the 2024 financial year

include the purchase of a Next Generation Aircraft (NGA) and

the scope of uses for the airline’s Climate and Nature Fund.

The Board also considers the sustainability, including climate-

related, impacts and exposures of new business cases that

it reviews where relevant, and balances these impacts with

other considerations when making approval decisions.

Board skills and competencies

The Board ensures that appropriate climate-related skills

and competencies are available to provide oversight of

climate-related risks and opportunities through:

Board appointments: A wide range of skills and

competencies are considered as part of the process of

selecting new Directors. Balanced and complementary skill

sets across a wide variety of areas and experience is a key

focus for Board appointments. This can include climate-

related skills and competencies.

Training: Some Directors participate in training on climate-

related topics. During the 2024 financial year, one Director

completed the Advanced Directors’ Course delivered by the

New Zealand Institute of Directors. Four further Directors

enrolled in the Climate Change Governance Essentials course

during the 2024 financial year and plan to complete it during

the 2025 financial year. All Directors of the Board are also

members of Chapter Zero New Zealand.

Management delegations: Responsibility for implementing

the strategy and for managing day-to-day operations is

delegated to the Chief Executive Officer (CEO) and, through

that role, the Executive team, which includes the Chief

Sustainability and Corporate Affairs Officer (CSCAO).

These delegations cover responsibility for developing

a plan for the airline’s sustainability strategy, securing

appropriate resourcing and keeping the Board updated as

needed. This includes appointing people with appropriate

experience, qualifications, skills and competencies on

climate-related matters into relevant positions, and making

the Sustainability team’s expertise available across the

business as required. This is described in more detail in

section 2.2 The role of Management.

Governance

05
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External experts: Air New Zealand engages external

expertise to supplement internal skills and competencies

where necessary. This includes twice-yearly meetings with

the Sustainability Advisory Panel which comprises external

experts providing independent advice to Air New Zealand

in relation to sustainability developments and initiatives.

These meetings include sessions with the Board, the

Executive team and the Sustainability team. Details about

the panel are available on Air New Zealand’s website. The

dynamic environment in which the airline operates may

result in changes to the role of the panel or its composition

in the future.

The following Directors have specific external governance

roles regarding climate-related risks and opportunities

which expose them on an ongoing basis to the latest

climate-related developments:

• Dame Therese Walsh is Chair of the Chapter Zero

New Zealand Steering Committee. She is also Chair

of the Nominating Committee for He Pou a Rangi,

the New Zealand Climate Change Commission; and

• Laurissa Cooney is also a member of the Chapter Zero

New Zealand Steering Committee and is Co-Chair of

The Aotearoa Circle.

Governance (continued)

Chapter Zero New Zealand is the New Zealand

chapter of the Climate Governance Initiative, hosted

by the New Zealand Institute of Directors. The

Climate Governance Initiative builds on the World

Economic Forum’s Principles for Effective Climate

Governance and has a mission to mobilise, connect,

educate and equip directors and boards to make

climate appropriate governance decisions, thereby

creating long-term value for both shareholders

and stakeholders.

He Pou a Rangi, the New Zealand Climate Change

Commission is an independent Crown entity that

advises the New Zealand Government on climate

change policy and monitors the government’s

progress towards New Zealand’s emission

reduction goals.

The Aotearoa Circle is a public private partnership,

whose purpose is to restore natural capital in

New Zealand.

Integration of climate change into Air New Zealand’s

Kia Mau Strategy

Key climate-related risks were considered when Air New

Zealand’s Kia Mau strategy was first formed and approved

by the Board in 2020. Management and the Board oversee

implementation of the strategy through periodic reviews

of progress and updates where required. As part of these

reviews and updates, the Board considers climate-related

risks and opportunities.

On an annual basis the Board reviews the airline’s five-year

financial plan and formally approves its annual budget,

both of which include consideration of climate-related risks

and opportunities.

Setting, monitoring, and overseeing climate-related

metrics and targets

The Board approves climate-related metrics and targets

following advice from Management. The airline’s targets are

briefly discussed on the following page and outlined in detail

in sections 3.5 Transition Plan and 5.3 Targets used to manage

climate-related risks and opportunities.

Once set, the Board formally monitors progress against

the targets in its monthly updates on metrics from the

CFO, twice-yearly Transition Plan update, and as otherwise

required. This monitoring includes consideration of the

ongoing reasonableness and achievability of the targets.

06
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Governance (continued)

2030 Target

In August 2022, Air New Zealand set a near-term target for 2030 in line with the aviation sector

methodology designed by the Science-Based Targets initiative (SBTi) to reduce its carbon

emissions intensity by 28.9 percent against a 2019 baseline (the 2030 Target).

After careful consideration, Air New Zealand retracted this target and withdrew from the SBTi

in July 2024.

This was driven by two main factors. Many of the levers needed to meet the target, including

the availability of new aircraft, the affordability and availability of SAF, and global and domestic

regulatory and policy support, are outside the airline’s direct control and remain challenging.

More recently, delays and potential ongoing delays to the airline’s fleet renewal plan due to global

manufacturing and supply chain issues that could potentially slow the introduction of newer,

more fuel efficient aircraft into the fleet posed an additional risk to the target’s achievability.

The 2030 Target as it stood during the 2024 financial year is described in detail in section

5.3 Targets used to manage climate-related risks and opportunities and some of the

challenges associated with its achievement are outlined in section 3.3 Current impacts and

anticipated impacts of climate-related risks and opportunities.

Work has begun to consider a new near-term carbon emission reduction target that reflects

these challenges.

In addition to this ongoing work, Air New Zealand remains a signatory to the World Economic

Forum’s Clean Skies for Tomorrow Ambition Statement, which the airline signed in October 2021.

This has been reported in previous years’ Sustainability reports. That Ambition Statement

requires signatories to target using 10 percent SAF (as a percentage of their total fuel) in 2030.

2 0 5 0 Ta r g e t

As a member of the International Air Transport Association (IATA), Air New Zealand has set

a target to achieve ‘net zero’ carbon emissions by 2050 (the 2050 Target). This involves:

• Reducing emissions through using more efficient aircraft, adopting NGA, and

improving operational efficiency (noting that the airline expects to continue to use

fossil jet fuel for its fleet through and beyond 2050);

• Reducing emissions through increased use of Sustainable Aviation Fuel (SAF) (with

emissions being reduced due to the biogenic nature of SAF that is explained in the box

SAF - biogenic emissions on page 27, despite producing similar emissions as fossil jet

fuel when combusted); and

• Thereafter, selectively using eligible carbon credits and removals to address residual

emissions in the period to 2050.

The methods and pathways for endeavouring to meet the 2050 Target constitute the

‘Transition Plan’ aspects of Air New Zealand’s strategy. The Transition Plan is difficult to

achieve and is dependent on numerous external factors including policy and technology

developments, as well as cost and other commercial constraints on the ability to

decarbonise. The 2050 Target and the airline’s Transition Plan to achieve it are described

in detail in sections 3.5 Transition Plan and 5.3 Targets used to manage climate-related

risks and opportunities.

07
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Governance (continued)

2.2 The role of Management

Management-level responsibilities

Management is responsible for identifying and

managing Air New Zealand’s climate-related

risks and opportunities. This responsibility is

delegated and shared across different groups.

The CSCAO leads the Sustainability team,

who provide expertise and advice to

the airline about climate mitigation and

adaptation. The CSCAO reports directly to

the CEO and leads the sustainability enabler

of the Group’s strategy.

The Executive team is responsible for delivery

of the Transition Plan, with each Executive

overseeing climate risk and opportunities

relevant to their business units. The Transition

Plan is governed by the quarterly Transition

Plan Governance Forum, which is chaired by

the CEO, and includes the Executive team and

other relevant senior leaders.

The Sustainability team delivers climate-

related priorities, top-down physical and

transition risk analysis, climate-related

advocacy, and leadership of key climate

projects. It also manages the Transition Plan

Governance Forum and supports all business

units to understand the sustainability,

including climate-related, impacts of

proposals considered in the airline’s

investment decision-making processes.

Senior leaders across the business oversee

climate risk and opportunities relevant to

their business units through divisional risk

profiles and progress reporting against

climate-related performance indicators in

their respective business units.

Specialist cross-functional teams focus

on specific climate-related risks and

opportunities facing the business. These

include teams for SAF, NGA, customer

emissions reporting and operational integrity.

The teams responsible for the airline’s five-

year financial plan and long-term fleet plan

also consider the airline’s climate objectives

when developing these plans. Members of

the Sustainability team join these teams to

provide advice and support as required.

The frequency with which management-level

positions or committees engage with the

governance body is described in section

2.1 Oversight by the Board of Directors.

Organisational structure

The organisational structure, showing

relevant management-level positions and

committees relevant to climate-related

matters, is illustrated on the right.

Management

Responsible for identifying and managing climate-related risks and opportunities and delivery of climate-related strategy

The Board

Responsible for oversight of climate-related risks and opportunities

Board Committees

Audit & Risk Committee

A sub-committee of Board members that advises the

Board on financial reporting, compliance, and risk

management, including climate-related risks

People, Remuneration & Diversity Committee

A sub-committee of Board members that advises the

Board on its responsibilities related to People and Culture,

including the role of climate in the airline’s

STI scheme

Executive

Chief Executive Officer

Implements Air New Zealand’s overall strategy, manages day-to-day operations, and chairs the Transition Plan Governance Forum

Chief Financial Officer

Oversees financial management of

the business, including climate-

related matters

Chief Sustainability and

Corporate Affairs Officer

Leads the Sustainability team

and the sustainability enabler of the

Group’s strategy

Other Executives

Oversee climate-related risks and

opportunities relevant to their business

units, sit on the Transition Plan Governance

Forum and Investment Forum, and are jointly

responsible for delivering the Transition Plan

SUSTAINABILITY

ADVISORY PANEL

Provides independent advice

to Air New Zealand in relation to

sustainability initiatives

Sustainability team

Deliver climate-related priorities, risk

analysis and advocacy. Manage the

Transition Plan Governance Forum and

support all business units to understand

relevant climate-related matters

Specialist cross-functional teams

Manage and deliver projects related

to specific climate-related risks and

opportunities facing the business,

such as SAF and NGA

Some individual teams

Consider the airline’s climate objectives when

delivering their own priorities, such as the

teams responsible for the airline’s five-year

plan and long-term fleet plan

08
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Governance (continued)

Process and frequency of climate-related updates

to Management

Climate-related updates are regularly communicated to the

Executive team and senior management through various

internal channels. These are reported on the right. In addition

to these regular updates, other frequent ad hoc updates are

provided, including updates by the Sustainability team at

management meetings, Steering Committee meetings on

climate-related topics, and internal planning meetings.

UpdateDescriptionFrequency

Airline-wide

business planning

Each quarter the Executive team sets

priorities for the next quarter to give effect

to the airline’s strategy. Sustainability items,

including climate matters, are regularly

included which helps ensure access to

sufficient resources to execute, and elevate

the priority of, identified sustainability

workstreams.

Ahead of monthly sessions where the

Executive team review performance against

these priorities, they also review reporting

on climate-related metrics, amongst other

things, and business decisions may be made

at these sessions.

Priorities set quarterly

Updates received monthly

Transition Plan

Governance Forum

Each quarter, the Executive team meets

with senior leaders across the business

to monitor planning for, and delivery of,

the airline’s Transition Plan. This Forum is

chaired by the CEO.

Quarterly

Investment ForumEach month, the Executive team sits on

a forum that considers for approval any

significant investment proposals, which must

include an assessment of potential climate-

related impacts, where relevant.

Monthly

CSCAO updatesAt the Executive team’s weekly meeting, the

CSCAO provides an update on climate-related

matters, where relevant.

Weekly

09
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Strategy

3.1 Scenario analysis

Air New Zealand conducted climate-related scenario analysis

in the 2023 and 2024 financial years. This section outlines the

goals of that analysis, explains the process and governance

of the analysis, describes the senarios used, and outlines the

methods and timelines it adopted.

Climate scenarios are not forecasts or probabilistic, they

are illustrative and designed to highlight potential risks,

opportunities, and dynamics. The process is theoretical and

involves significant uncertainty. Future climate patterns,

socioeconomic responses to climate change, energy

development pathways, New Zealand specific impacts,

aviation sector technology, and customer and competitive

dynamics are all highly uncertain and necessarily driven

by assumptions and hypotheses. While scenario analysis is

helpful for identifying climate-related risks and opportunities

and testing the resilience of the airline’s strategy, it does not

provide an indication of probable outcomes.

The airline plans to periodically refresh the scenario analysis

depending on sector developments, the emergence of

additional relevant data that could produce materially new

insights, such as the latest climate science, and stakeholder

feedback. Air New Zealand intends to update its scenario

analysis in the 2025 financial year to align it with the latest

policy trajectories, take advantage of increasingly mature

scenario analysis methodologies, and take account of any new

significant information including industry developments and

updated research about aviation’s climate mitigation options.

More detail about the scenarios is available in Appendix A:

Details of scenario analysis.

Goals of scenario analysis

Air New Zealand developed a set of goals and principles to

guide its scenario analysis. The goals were to:

• Identify climate-related risks and opportunities;

• Test the resilience of the airline’s decarbonisation

strategy; and

• Meet obligations under the NZ CS.

To meet these goals, the airline sought to meet three

principles: to select plausible, internally consistent scenarios;

to ensure scenarios were sufficiently differentiated to produce

insights on a breadth of plausible futures; and to adopt at least

three scenarios, including one 1.5°C aligned, one >3°C and at

least one other scenario.

Process and governance

Air New Zealand’s scenario analysis consisted of the following

five steps:

1. Convene a management-level Steering Committee;

2. Agree goals for analysis;

3. Define scenarios;

4. Identify transition and physical risks across scenarios; and

5. Assess resilience of the airline’s strategy.

The scenario analysis was a standalone process but its

outputs have been used in a number of ways, including

insights from the work influencing the evolution of the

airline’s Transition Plan, and outputs of the work serving as

inputs to the airline’s assessment of climate-related risks

and opportunities in its usual risk management process,

described in section 4. Risk Management.

The Steering Committee was the primary governance

mechanism for the scenario analysis. The Steering Committee

consisted of the CSCAO, the Chief Operational Integrity and

Safety Officer, and senior leaders from the Legal, Finance,

Network Strategy and Sustainability teams. The Steering

Committee oversaw steps 2 through 5. A working team

facilitated the overall process and undertook the analysis.

This included external consulting support from WSP New

Zealand, Accenture New Zealand, and Risk Frontiers. This

process included input and oversight from the Board,

including approval of the scenarios for analysis.

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Strategy (continued)

Description of scenarios

The three scenarios Air New Zealand used for its scenario analysis are described below. The starting point for each scenario is one of the Intergovernmental Panel on Climate Change’s (IPCC’s)

Shared Socioeconomic Pathways (SSPs), which are a set of illustrative emissions scenarios developed in the IPCC’s 6th Assessment Report.¹

These scenarios refer to possible future states of the world developed by the airline to test the resilience of its current business model and strategy, and identify potential climate-related risks and

opportunities. The scenarios do not represent predictions or forecasts. That means the ‘Ambitious’ scenario, for example, refers to a hypothetical scenario with ambitious global action on climate

change mitigation and adaptation, rather than an ambitious set of outcomes for Air New Zealand specifically.

SCENARIO 1:

‘Ambitious’ scenario

SCENARIO 2:

‘Steady’ scenario

SCENARIO 3:

‘Delayed’ scenario

The airline’s first climate scenario is aligned to SSP1-1.9 and is

consistent with 1.5°C of global warming by 2100, where global

GHG emissions are managed down to levels consistent with the

Paris Agreement.

This scenario limits physical damage through substantial global

policy support, successful collaboration to accelerate technology

development, accelerated renewable electricity adoption, and

accelerated green hydrogen and SAF development and adoption

time frames.

In this scenario, New Zealand will experience accelerated renewable

energy adoption and highly responsive financial markets that reward

businesses adopting science-based decarbonisation pathways.

The aviation sector will see rapid technology development, highly

supportive policy environments, and lower corporate, cargo and

passenger demand than in the other scenarios.

This scenario will require the collective global community to rapidly

decarbonise and follow through with the investment and adoption

necessary to achieve reduction targets.

The airline’s second climate scenario is aligned to SSP2-4.5 and is

consistent with 2.7°C of global warming by 2100.

Air New Zealand considers that this scenario is most in line with

existing global decarbonisation policies² and actions, and represents

moderate GHG emissions from more gradual global renewable energy

and technology development and adoption.

Compared to the ‘Ambitious’ scenario, the global energy pathway

includes less abundant renewables and more widespread barriers

to green hydrogen and SAF development and adoption, and lower

renewable energy adoption and less responsive financial markets in

New Zealand.

In this scenario, the aviation sector will see less successful technology

development and less government support for decarbonisation

than the ‘Ambitious’ scenario, while corporate, cargo, and passenger

demand is higher.

The airline’s third climate scenario is aligned to SSP3-7.0 and is

consistent with 3.6°C of global warming by 2100.

Air New Zealand considers this scenario to represent a weakening

of global targets, policies, and actions, and meets the NZ CS

requirements to model at least one >3.0°C scenario.

It would see global GHG emissions continue to increase through this

century due to limited cooperation on policy and technology, and

less renewable energy development and adoption.

New Zealand would see significantly more extreme weather, less

adoption of new renewable energy technology, and slow market and

business responses.

In the aviation sector, technology development would be slow and

there would be limited government support. Corporate, cargo and

passenger demand will be the highest of the three scenarios, driven by

fewer restrictions and policies discouraging demand.

1. UN IPCC (2023), ‘Synthesis report’, via https://www.ipcc.ch/report/ar6/syr/downloads/report/IPCC_AR6_SYR_FullVolume.pdf 2. Climate Action Tracker (2023), ‘Warming Projections Global Update’, via https://climateactiontracker.org/documents/1187/CAT_2023-12-05_GlobalUpdate_COP28.pdf

TEMPERATURESSPPOLICY AMBITION

AND SUPPORT

TECHNOLOGY

DEVELOPMENT

CUSTOMER

DEMAND

2 .7oC SSP 2-4.5Less government

support

Gradual, less

successful

Lower

TEMPERATURESSPPOLICY AMBITION

AND SUPPORT

TECHNOLOGY

DEVELOPMENT

CUSTOMER

DEMAND

3.6oCS SP 3 -7.0Limited cooperation

and support

SlowHighest

TEMPERATURESSPPOLICY AMBITION

AND SUPPORT

TECHNOLOGY

DEVELOPMENT

CUSTOMER

DEMAND

1.5oC SSP 1-1.9Highly supportive RapidLowest

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Strategy (continued)

Method and time horizons

Air New Zealand’s scenario analysis involved defining

scenarios across four sets of parameters and developing two

key models to identify risks and test the airline’s strategy.

The scenarios considered the time frame from 2024 – 2100

and were developed with reference to the IPCC’s SSPs, which

use the year 2100 as an end point.

The scenarios were developed by making selections across four

sets of parameters: global climate and socioeconomic pathways;

global energy pathways; New Zealand-specific impacts; and

aviation-specific developments. More detail about the scenarios

is available in Appendix A: Details of scenario analysis.

Two key models were developed to support the airline’s

scenario analysis:

A physical risk model

This analysed the future frequency and severity of acute

weather events at the domestic and international airports

which Air New Zealand flies to. This included the frequency

of severe heat, fog, wind, thunderstorms, rain, ice and snow

that has occurred each year since 1990, and projected

occurrences out to 2100.

The physical risk model was considered appropriate and

relevant to assessing the resilience of Air New Zealand’s

business model and strategy to climate-related risks and

opportunities because it combined data from a range of

external, peer-reviewed models. This combination of models

was chosen for several reasons, including that they: include a

range of possible temperature changes for a given amount of

carbon dioxide emissions; are produced by reputable research

groups; are independent from one another; provide access

to a range of scenarios; and include a range of relevant and

detailed variables required for physical climate risk analysis

in the aviation sector. The physical risk model also met the

airline’s goals and principles for the scenario analysis.

Air New Zealand also commenced engagement with Auckland

International Airport to share respective findings regarding

physical risks identified at Auckland airport, given it is the

airline’s main operational hub.

A transition risk model

This analysed the potential risks and opportunities from further

emissions pricing, changes to NGA and SAF adoption time

frames, and competitive impacts of airfare pricing changes.

The purpose of this model was to test the resilience of the

SSP time horizons are defined based on a 2100 endpoint

IPCC Scenarios: Shared Socioeconomic Pathways (SSPs), aligned with Representative Concentration Pathways (RCPs).

‘DELAYED’ (3.6⁰C BY 2100)

High GHG emissions and limited global climate

mitigation efforts due to limited cooperation.

SSP

3 -7.0

‘ STEADY ’ (2 .7⁰C BY 2100)

Moderate GHG emissions result from

a balance between global development,

environmental protection, and gradual

advancements in climate policy.

SSP

2-4.5

‘AMBITIOUS’ (1.5⁰C BY 2100)

Very low GHG emissions through global

collaboration, sustainable practices,

accelerated technology progress, and stringent

climate policies limiting warming to 1.5⁰C.

SSP

1-1.9

WARMING ABOVE PRE-INDUSTRIAL LEVELS (⁰C)

4.0

3.5

3.0

2.5

2.0

1.5

1.0

0.5

0

20002010202020302040205020602070208020902100

2000 — 2100

TRANSITION RISK ANALYSIS

PHYSICAL RISK ANALYSIS

2024 — 2050

airline’s 2050 Target and pathway under the different scenarios.

The model was deemed appropriate and relevant to assessing

the resilience of Air New Zealand’s business model and

strategy to climate-related risks and opportunities because

it leveraged leading independent data sources, and it was

aligned with the airline’s scenario analysis goals and principles.

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Strategy (continued)

3.2 Climate-related risks and

opportunities

This section describes the climate-related risks and

opportunities identified by the airline, and associated

time frames.

Climate-related opportunities

Air New Zealand has not identified any material

‘opportunities’ from climate change, as they are defined

by NZ CS 1. On balance, the effects of climate change

create risks for the aviation sector, notwithstanding the

opportunities to reduce the impact of those risks (for

example, by reducing emissions through new technology

such as SAF and NGA or reducing emissions costs or the

costs of such technology through different mitigators).

This is discussed further in this section and in section

3.3 Current impacts and anticipated impacts of climate-

related risks.

There may also be opportunities for the airline to

differentiate itself competitively by moving faster

or slower than peers to decarbonise, or to evolve its

Domestic network through the use of NGA in the future.

However, the size and nature of these opportunities is not

yet considered material.

This lack of material opportunities is largely driven

by the airline’s current reliance on fossil jet fuel, its

decarbonisation targets and Transition Plan, and the

uncertainty of future technological, customer, competitive,

policy, regulatory and other developments.

Climate-related risks, including whether physical

or transition

Air New Zealand has identified 11 categories of material

climate-related risks, summarised in the table on page 13.

These risks were identified through bottom-up business

unit level risk management processes, dedicated cross-

functional workshops, scenario analysis, supplementary

analysis by the Sustainability team, and ongoing operational

work on climate-related projects such as SAF and NGA.

The risks described in the table are gross risks before

factoring in mitigations.

These risks are interrelated and correlated. They link to

each other across categories and if one materialised it could

change the likelihood and / or possible magnitude of others.

Time frames

The identified climate-related risks are described as likely

to occur over the following short, medium, or long-term

time frames:

• Short-term: 0-5 years, which aligns with strategic and

network planning time horizons for the airline’s five-year

financial plan, which incorporates capital deployment plans;

• Medium-term: 5-18 years, which aligns with decisions

about fleet planning and aircraft lease and purchases,

and generally represent the airline’s longest capital

deployment horizons, excluding property;

• Long-term: 18 years and beyond, which would include the

airline’s 2050 Target time frame and the time-period over

which the airline expects the greatest physical impacts of

climate change to occur.

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Strategy (continued)

CATEGORY OF RISKSUMMARY OF SPECIFIC RISK

(SEE FOLLOWING SECTION FOR FURTHER DETAILS)

MATERIAL TIME FRAMES

SHORT-TERM

(0-5 YEARS)

MEDIUM-TERM

(5-18 YEARS)

LONG-TERM

(18+ YEARS)

PHYSICAL RISKS

1

Acute and severe

weather events

Climate change is expected to increase the magnitude and frequency of acute and severe weather events. This could cause delays and disruptions to the

airline’s operations, and potentially damage physical assets like aircraft, property, and ground service equipment.

*

2

Chronic climate change

Longer-term shifts in underlying climate patterns like average temperature, rainfall, and sea level rise could constrain the airline’s network options, increase

mitigation spending, and exacerbate the effect of increased acute and severe events.

TRANSITION RISKS FOR THE AIRLINE

3

Changing demand

Climate change could affect underlying drivers of aviation demand, consumer preferences, and airline costs, which might affect demand for all global airline

services, including Air New Zealand’s.

4

Competitive

differentiation

In this context, competitive differentiation refers to the pace and cost at which Air New Zealand transitions to a lower emissions business model, compared

to competitors. Both the airline’s strategic choices around its Transition Plan, and similarities and differences in policy settings across markets, could affect

the pace and cost of the airline’s transition and competitive positioning relative to peers.

5

Emissions pricing

Air New Zealand is currently a participant in two emissions pricing schemes: the New Zealand Emissions Trading Scheme (NZ ETS) and the International Civil

Aviation Organization’s (ICAO) Carbon Offsetting and Reduction Scheme for International Aviation (CORSIA). Potential changes to the scope of emissions

included in these schemes, the level and volatility of emissions pricing in the schemes, and the potential for new emissions pricing schemes to be developed,

could increase the airline’s cost base.

6

Funding, insurance and

legal claims

Air New Zealand’s ability to transition to a lower emissions business model, and its exposure to climate-related risks and regulation, may affect the airline’s

access to funding and insurance, and its legal exposure.

7

Supply chain disruption

and cost increases

The resilience and adaptability of Air New Zealand’s supply chain to climate-related risks could affect the airline’s ongoing operations. This includes airports

and suppliers of other infrastructure, air traffic management services, aircraft, fuel and fuelling infrastructure, and spare parts and engines for aircraft.

TRANSITION RISKS RELATING TO THE

TRANSITION PLAN

8

Availability and price

of SAF

Acquiring the required volumes of SAF at commercial prices is a material success factor for the airline’s achievement of its Transition Plan. The airline’s ability to

do this relies on external developments in production, technology, certification, costs and policy support, which are all evolving rapidly and so carry significant

uncertainty and risks for the airline.

9

Carbon removal supply

and cost

In the longer term, Air New Zealand anticipates relying on carbon removals to address residual emissions and achieve its 2050 Target. This includes ‘nature-

based’ removals, for example, enhancements to natural systems or ecosystems that sequester and store carbon on a certified, additional, and enduring

basis, and ‘engineered’ removals, for example, using technology to capture CO₂ directly from the air. However, the availability, cost and credibility of both

nature-based and engineered removals represent material uncertainties and risks to the airline’s achievement of its Transition Plan.

10

Conventional fleet renewal

Replacement of the current fleet with more efficient and / or innovatively designed conventional aircraft is critical to achievement of the airline’s Transition

Plan but relies on global suppliers to deliver affordable aircraft on expected timelines. These suppliers are already severely constrained and development and

commercialisation time frames are uncertain.

11

Next Generation

Aircraft adoption

Air New Zealand expects NGA to play a role in achieving the 2050 Target. However, significant progress by third parties is required for this to be viable. Delays in

the medium to long-term could impact the delivery of the airline’s Transition Plan.

* Note on short-term impacts: while acute and severe weather events can occur in the short-term, the contribution of climate change to exacerbating the impact of these events is difficult to attribute, and the associated financial impact is unlikely to be material to

Air New Zealand, so the risk posed to Air New Zealand is assessed as not material in the short-term. Air New Zealand nonetheless acknowledges that these events would likely be material and potentially devastating to impacted communities.

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Strategy (continued)

3.3 Current impacts and anticipated impacts of climate-related risks

This section includes information about the current and anticipated impacts of Air New Zealand’s climate-related risks. They refer to gross risks before factoring in mitigations, not residual risks.

Physical risks

1


Acute and severe weather events

DescriptionClimate change is expected to increase the magnitude and frequency of acute and severe weather events. This could cause delays and disruptions to the airline’s

operations, and potentially damage physical assets like aircraft, property, and ground service equipment.

Current impactNo material current impacts.

Anticipated impactMore frequent and significant acute and severe weather events could increase operational delays and disruptions. Specifically, external climate modelling suggests

increased frequency of thunderstorms and rain and decreased frequency of fog and ice across the Domestic network. Similarly, across the international network,

external climate modelling suggests an increase in exposure to extreme heat, extreme rainfall, thunderstorms, and maximum wind speeds at most locations.

Modelling also suggests a reduction in cold-related hazards at most locations, including ice, snow, and fog. The airline’s ability to manage its business to mitigate

the effect of the potential increased frequency of these events will determine how they impact delays and disruptions. Greater disruptions could affect the airline’s

revenue, costs and reputation.

The risk of weather-related damage to ‘immovable’ physical assets could increase due to the combination of more frequent and / or severe weather events, potentially

increasing costs. This is most likely to occur where rising sea levels increase flood risk and damage the airline’s ‘immovable’ physical assets like buildings and contents.

The locations with the greatest ‘immovable’ physical asset values and currently assessed as having high exposure to these risks are Auckland, Wellington, and Nelson

airports. Depending on insurance coverage of these assets, the airline’s revenue or costs could be impacted.

Increased frequency and severity of storms may also increase the likelihood of damage to aircraft, potentially increasing maintenance costs and disrupting scheduling.

Air New Zealand’s largest fixed assets by value are its aircraft. In many cases, aircraft are movable when damaging weather events are anticipated. However, there is

some risk that climate change brings more frequent and / or severe storms that could damage aircraft in the air or on the ground, including through hail and lightning

strikes. This could increase maintenance costs and require aircraft to be out of service during repairs. This could disrupt scheduling, which may result in reduced

revenue and reputational damage.

Greater acute and severe weather events could require more employee training and protection measures to mitigate any increases to Occupational Health & Safety

(OH&S) risks. Greater thunderstorms, heat waves, and other acute and severe weather events may increase OH&S risks for Air New Zealand’s staff and require the

airline to increase investment to mitigate those risks.

MATERIAL TIME FRAMES

SHORT-TERM

(0-5 YEARS)

MEDIUM-TERM

(5-18 YEARS)

LONG-TERM

(18+ YEARS)

*

* Note on short-term impacts: while acute and severe weather events can occur in the short-term, the contribution of climate change to exacerbating the impact of these events is difficult to attribute, and the associated financial impact is unlikely to be material to

Air New Zealand, so the risk posed to Air New Zealand is assessed as not material in the short-term. Air New Zealand nonetheless acknowledges that these events would likely be material and potentially devastating to impacted communities.

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MATERIAL TIME FRAMES

SHORT-TERM

(0-5 YEARS)

MEDIUM-TERM

(5-18 YEARS)

LONG-TERM

(18+ YEARS)

Strategy (continued)

2


Chronic climate change

DescriptionLonger-term shifts in underlying climate patterns such as average temperature, rainfall and sea level rise could constrain the airline’s network options and exacerbate the

effect of increased acute and severe events.

Current impactNo material current impacts.

Anticipated impactChronic climate change and increased risks of physical asset damage could increase the airline’s mitigation spending. For example, as the expected magnitude and

frequency of acute and severe weather events increases, those locations that are also vulnerable to chronic climate change might need greater spending to strengthen

or protect physical assets from the impacts of these events. This could raise costs for the airline.

Chronic climate change could constrain network choices and create uncertainty in network planning in the long-term. Network planning includes decisions about

destinations, aircraft choice, and frequency. Significant increases in average temperatures, rainfall, or sea level rise could affect the long-term viability of some airports

or desirability of destinations in Air New Zealand’s International network in particular. While the airline can generally adjust its network in response to impacts on its

network, this may involve deploying aircraft on higher cost or lower revenue routes than they otherwise might operate on, potentially affecting overall profitability.

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Transition risks for the airline

3


Changing demand

DescriptionClimate change could affect underlying drivers of aviation demand, consumer preferences, and airline costs, which might affect demand for all global airline services,

including Air New Zealand’s.

Current impactNo material current impacts.

Air New Zealand’s customer research suggests some customers are starting to consider changing their air travel behaviour for climate-related reasons, but it is difficult

to identify the impact of this on bookings.

Anticipated impactNote that the airline’s financial performance is highly sensitive to small changes in revenue, so small changes in these demand drivers could materially affect profitability.

Changes to underlying aviation demand drivers could increase or decrease demand for Air New Zealand’s services. These underlying drivers of aviation demand include

factors like the state of the domestic economy, tourism levels, migration rates, and export demand and supply. Climate change could affect these drivers in different

ways. For example, physical changes to New Zealand’s environment might reduce tourism demand, while New Zealand’s net migration might increase as global

populations shift to avoid the worst physical impacts of climate change.

More climate conscious customers could increase or decrease demand for Air New Zealand’s services. For example, some customers might seek to reduce their overall

flying, while others might fly more or less with Air New Zealand depending on whether the airline is seen as more or less sustainable than its competitors.

Climate change might increase Air New Zealand’s cost base, which could increase ticket prices and decrease demand for the airline’s services. Aviation costs have

increased over time due to inflation and rising input costs and this trend is expected to continue. The transition to low emissions flying and responding to the physical

impacts of climate change is also likely to increase costs, which could make flying less affordable for some customers and reduce demand for the airline’s services.

Strategy (continued)

MATERIAL TIME FRAMES

SHORT-TERM

(0-5 YEARS)

MEDIUM-TERM

(5-18 YEARS)

LONG-TERM

(18+ YEARS)

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4


Competitive differentiation

DescriptionIn this context, competitive differentiation refers to the pace and cost at which Air New Zealand transitions to a lower emissions business model, compared to

competitors. Both the airline’s strategic choices around its Transition Plan, and similarities and differences in policy settings across markets, could affect the pace and

cost of the airline’s transition and competitive positioning relative to peers.

Current impactThe impact on Air New Zealand’s competitive positioning in 2024 from its signalling about the pace and cost of its Transition Plan was unclear. The airline published

information about its Transition Plan in its 2023 Sustainability Report and issued updates throughout the year on its expectations for SAF and NGA developments.

Overall, the impact of these messages on the airline’s competitive positioning is not clear.

Uneven emissions pricing regimes and SAF policy support disadvantaged Air New Zealand compared to competitors throughout the year. Unlike Air New Zealand, many

of the airline’s competitors do not face emissions trading scheme obligations in their domestic markets and therefore face lower operating costs, all else being equal.

Similarly, SAF policy support was in place in California, Illinois, the USA more generally, and British Columbia which effectively lowered the cost of SAF in these markets.

While Air New Zealand can uplift some SAF from these markets, it cannot benefit from the policy support to the same extent as airlines with more of their operations in

those locations.

Anticipated impactOngoing strategic choices that the airline makes about the pace and cost of its Transition Plan could affect its competitive positioning. If the airline moves more quickly

than competitors, it could create opportunities to stand out to customers and build expertise but potentially face higher costs if there is no ‘first mover’ cost advantage

with low emissions aviation technologies. If the airline moves more slowly than competitors, it may reduce its comparative costs, but give competitors opportunities to

differentiate themselves from Air New Zealand with customers.

Uneven policy settings across markets are expected to continue, which is likely to have a mixed impact on Air New Zealand relative to competitors. Global approaches to

emissions pricing and policy support for sustainable aviation technology are likely to continue to differ between markets. If these different policy settings negatively

affect Air New Zealand compared to its competitors, such as through higher emissions costs or more limited access to aviation technology support, the airline’s ability

to compete and its financial performance could be adversely impacted. Examples of potential uneven policy settings in future include:

• Potential expansion of the NZ ETS to include some or all international aviation emissions, as discussed in the Emissions pricing risk below;

• Continued policy support for SAF in other airlines’ domestic markets but not in New Zealand;

• The possible introduction of regulations that restrict, levy or reduce aviation sector growth in specific markets; and

• The continued uneven rollout of mandates for SAF, which can require airlines to uplift SAF in specific markets, or levies for SAF, which impose a charge on operations

within specific markets, could require Air New Zealand to incur higher SAF-related costs than if the airline were to uplift SAF from the cheapest locations globally.

In destinations Air New Zealand services, mandates or levies to drive SAF uplift have been announced in British Columbia, Japan, and Singapore, and are expected

to be announced in Australia, California, China, Hong Kong, Indonesia, South Korea, and Taiwan by the end of 2025. Brazil, Chile, the European Union, India, Malaysia,

Thailand, the United Arab Emirates, and the United Kingdom have also announced similar policies.

Strategy (continued)

MATERIAL TIME FRAMES

SHORT-TERM

(0-5 YEARS)

MEDIUM-TERM

(5-18 YEARS)

LONG-TERM

(18+ YEARS)

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5


Emissions pricing


DescriptionAir New Zealand is currently a participant in two emissions pricing schemes: the New Zealand Emissions Trading Scheme (NZ ETS) and ICAO’s Carbon Offsetting and

Reduction Scheme for International Aviation (CORSIA).

Potential changes to the scope of emissions included in these schemes, the level and volatility of emissions pricing in the schemes, and the potential for new emissions

pricing schemes to be developed or applicable, could increase the airline’s cost base.

Current impactNote that both the NZ ETS and CORSIA calculate the airline’s obligation based on calendar years. The airline’s NZ ETS obligation for the 2023 calendar year was

determined early in the 2024 calendar year, and the airline’s CORSIA obligation for the 2023 calendar year is expected to be determined late in the 2024 calendar year.

Air New Zealand’s NZ ETS compliance costs increased to $38 million in the 2023 calendar year, partly driven by NZU price increases. In the 2022 calendar year, Air New

Zealand’s NZ ETS obligation was 557,840 tonnes of CO₂-e and the airline’s cost to acquire NZUs to meet this obligation was $27 million. In the 2023 calendar year, Air

New Zealand’s NZ ETS obligation was 602,362 tonnes of CO₂-e and the airline’s cost to acquire NZUs to meet this obligation was $38 million. In the 2024 financial year,

Air New Zealand sourced NZUs through Government auctions and on the secondary market.

Changes to how CORSIA obligations are calculated and a growing aviation sector globally could increase the airline’s obligations in the 2024 calendar year. The airline

does not expect its CORSIA obligation for the 2023 calendar year to be a material amount. However, the baseline that ICAO uses to calculate CORSIA obligations will

decrease for the 2024 calendar year (from 100 percent of 2019 emissions to 85 percent) and the aviation sector globally is expected to continue growing. Air New

Zealand therefore expects to generate a CORSIA obligation for the 2024 calendar year. This obligation will be determined by November 2025.

Anticipated impactMarket forces and regulatory changes could drive movements in the price of eligible units under both the NZ ETS and CORSIA, affecting costs for the airline. Changing

demand and supply of NZUs or CORSIA eligible emissions units could change their price. One driver of these dynamics is the rules that govern what counts as an NZU

or CORSIA eligible emissions unit. Changes to these rules could also contribute to price movements. For example, changes to forestry-generated NZUs in the NZ ETS

could potentially reduce the supply of NZUs and increase their price, all else being equal.

International aviation emissions could be added to the NZ ETS, which would raise Air New Zealand’s costs. He Pou a Rangi, the New Zealand Climate Change

Commission, will provide advice to the New Zealand Government by the end of 2024 on whether, and if so how, international aviation emissions should be included in

New Zealand’s domestic emissions reduction targets. In April 2024, the Commission released a public consultation document that indicatively supported including

international aviation emissions in domestic targets. If the Commission recommends these emissions be included in domestic targets and the Government elects to

follow this advice, it is possible the Government may elect to use the NZ ETS as a policy tool for addressing some or all of these emissions. Such an expansion of the

scope of the NZ ETS would require Air New Zealand to purchase more NZUs, increasing its operating costs. Note that if this occurred, it is unclear whether the airline’s

CORSIA obligation would be deducted from any NZ ETS obligation to prevent double counting.

Other changes to the scope of emissions included in the NZ ETS or CORSIA could raise Air New Zealand’s emissions costs. In addition to the potential inclusion of

international aviation emissions in the NZ ETS described above, this could include increasing the coverage of CORSIA or replacing it with a new, more fulsome regime,

and including some or all non-CO₂ effects in CORSIA and / or the NZ ETS. Either of these changes could materially increase Air New Zealand’s compliance costs.

Additional emissions pricing schemes could emerge, especially if countries implement stronger regimes for aviation emissions that supplement CORSIA, which could

raise costs for Air New Zealand. Like the possible inclusion of international aviation emissions in the NZ ETS, other countries in the airline’s international network might also

decide to introduce additional international aviation emissions pricing alongside the CORSIA scheme.

Strategy (continued)

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6


Funding, insurance and legal claims

DescriptionAir New Zealand’s ability to transition to a lower emissions business model, and its exposure to climate-related risks and regulation, may affect the airline’s access to

funding and insurance, and its legal exposure.

Current impactNo material current impacts.

Anticipated impactAir New Zealand’s ability to effect its Transition Plan and adapt to climate change could affect its access to, and its cost of, capital. This will be especially important if

lenders and creditors increasingly factor climate mitigation and adaptation into their decision-making.

Increasing physical climate change impacts could affect access to and / or the cost of insurance for Air New Zealand. This could be driven by both the airline’s own

exposure to climate-related risks and increased insurance claims globally from severe weather events.

As an emissions intensive business, like other airlines, Air New Zealand may face increased risks associated with climate-related regulation and claims. Greater climate-

related regulation in New Zealand and globally may increase the exposure of the airline, along with other companies, to potential climate-related claims and increased

compliance costs.

Strategy (continued)

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Strategy (continued)

7


Supply chain disruption and cost increases

DescriptionThe resilience and adaptability of Air New Zealand’s supply chain to climate-related risks could affect the airline’s ongoing operations. This includes airports and suppliers

of other infrastructure, air traffic management services, aircraft, fuel and fueling infrastructure, and spare parts and engines for aircraft.

Note this supply chain risk is related to several of the other risks discussed in this section, such as Conventional fleet renewal, Next Generation Aircraft adoption and

Availability and price of SAF.

Current impactNo material current impacts.

Anticipated impactShort-term interruptions or long-term damage to suppliers’ assets and operations could create operational disruptions for Air New Zealand. Such disruptions may be

caused by either physical or transition risks. The exposure of Auckland International Airport’s precinct, and Channel Infrastructure New Zealand’s fuel pipeline from

Marsden Point to the Wiri terminal, to physical climate risks are material risks for Air New Zealand, even if their vulnerability is low, due to the importance of these

suppliers to the airline’s day-to-day operations.

Higher operating or capital costs could arise if suppliers pass on their own climate mitigation or adaptation costs to the airline. This could be a material financial risk to the

airline that could increase the airline’s operating costs.

If aeronautical services providers do not adopt sufficient new technology, Air New Zealand’s ability to navigate more frequent and / or severe weather events might be

impacted. This could increase fuel burn across the network, create operational safety impacts, and expose aircraft to damage.

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Transition risks relating to the Transition Plan

8


Availability and price of SAF

DescriptionAlong with the need for significant development of the global SAF industry, many evolving and uncertain factors will affect the airline’s ability to uplift SAF at the price and

volumes required to achieve the Transition Plan.

This is discussed in more detail below and in section 3.5 Transition Plan.

Current impactThe cost of SAF is currently approximately two to five times the cost of fossil jet fuel. In the 2024 financial year, 0.4 percent of Air New Zealand’s fuel was SAF, uplifted in

New Zealand, Singapore and the United States.

Anticipated impactLack of new policy support in New Zealand and the Asia Pacific region, or potential removal of existing support in North America, could result in supply shortfalls

or sustained high costs to meet the airline’s targets. Policy support is necessary to both accelerate the development of the SAF industry overall and support the

affordability of SAF relative to fossil jet fuel. Uneven support across markets and especially a lack of policy support in New Zealand could increase Air New Zealand’s

costs and competitiveness.

If SAF technology does not keep developing and / or scale-up of production is less than industry forecasts, Air New Zealand’s access to, and the cost of, SAF would be

negatively impacted. This could threaten Air New Zealand’s ability to access the volumes of SAF required under its Transition Plan, potentially resulting in Air New

Zealand missing its emissions reduction targets, as well as suffering reputational damage and increased compliance costs.

Securing long-term SAF offtake contracts, which is common in SAF markets, can also lead to delivery and price risks for Air New Zealand. Suppliers could fail to deliver

on agreed contracts, forcing the airline to find alternative sources of supply at short notice. Locking in long-term prices at above-average rates could lead to a higher

cost base relative to competitors. Realisation of these risks could increase reliance on other emissions reduction levers, which could increase costs or negatively

impact the delivery of the Transition Plan.

The acceptability of specific SAF feedstocks could change, which may affect Air New Zealand’s supply options, Transition Plan, or overall acceptance of SAF. SAF is

widely and increasingly accepted by ICAO, IATA, and international governments as a legitimate means of aviation decarbonisation, and the IPCC recognises biofuel

as the most viable means of decarbonising intercontinental air travel. However, the airline’s ability to effectively utilise SAF over the medium to long-term to achieve

its Transition Plan could be adversely affected by: the reduction in availability of acceptable feedstocks for SAF due to concerns about the biodiversity, food systems,

labour rights, water use, land use change or other impacts of that SAF production; changes to the life cycle assessment methodologies for specific feedstocks or

technologies; or public acceptance of SAF changing, including because of the broadly similar Tank-to-Wake emissions of SAF relative to fossil jet fuel. Any of these

concerns could undermine the broader acceptance of SAF as a legitimate means of emissions reduction, which could reduce Air New Zealand’s ability to use SAF and

increase the airline’s reliance on other levers to deliver its Transition Plan.

Strategy (continued)

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Carbon removal supply and cost

DescriptionIn the longer term, Air New Zealand anticipates relying on carbon removals to address residual emissions and achieve its 2050 Target. This includes ‘nature-based’

removals, for example, enhancements to natural systems or ecosystems that sequester and store carbon on a certified, additional, and enduring basis, and ‘engineered’

removals, for example, using technology to capture CO₂ directly from the air. However, the availability, cost and credibility of both nature-based and engineered removals

represent material uncertainties and risks to the airline’s achievement of its Transition Plan.

This is discussed in more detail below and in section 3.5 Transition Plan.

Current impactNo material current impacts.

Anticipated impactIf clear standards to guide the credible use of carbon removals do not develop, the airline’s planned and actual use of removals could create reputational risks and / or

impact the delivery of its 2050 Target. Because carbon removals do not represent reductions in the airline’s own gross emissions, clear external standards are required

to ensure their acceptable use. The airline’s view is that credible and globally accepted standards that guide the use of either nature-based or engineered removals

need to be developed. If such standards do not develop in the medium to long-term, removals projects may be compromised, introducing reputational risks and / or

impacting the airline’s ability to achieve its 2050 Target.

If supply of credible carbon removal options does not scale up in the period to 2050, Air New Zealand’s ability to deliver its Transition Plan at an affordable cost will

be impacted. The future supply and cost of credible carbon removals is highly uncertain, but Air New Zealand expects to rely on carbon removals to deliver at least

some of its 2050 Target. For nature-based removals, key barriers include land availability, understanding biodiversity impacts, measurement challenges, regulatory

acceptance, social acceptance, and climate change impacts, amongst others. For engineered removals, barriers include uncertain technological development,

investment requirement, energy needs, infrastructure challenges, and regulatory and social acceptance, amongst others. If sufficient supply does not develop at

affordable prices, achievement of Air New Zealand’s Transition Plan and / or the airline’s financial performance may be affected.

Strategy (continued)

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Conventional fleet renewal

DescriptionAir New Zealand’s Transition Plan is predicated on access to conventional fleet upgrades and the emergence of innovative aircraft and engine designs over time; the

airline’s ability to achieve its 2050 Target could be impacted if these do not emerge.

This is discussed in more detail below and in section 3.5 Transition Plan.

Current impactIn the short-term, the aviation sector generally and Air New Zealand are experiencing severe supply constraints of both aircraft and engines, limiting the airline’s options

for conventional fleet renewal. Continued constraints to conventional fleet renewal are expected to remain material in the medium-term and could be exacerbated if

conventional fleet and equipment manufacturers experience further production slowdowns. These delays and constraints restrict the airline’s fleet renewal options and

add risk to the airline’s ability to achieve its Transition Plan.

Anticipated impactContinued constrained or delayed access to new, more efficient conventional aircraft, or the slow development of new innovative aircraft designs, could impact Air New

Zealand’s ability to achieve its Transition Plan. If these delays required the airline to adopt alternative decarbonisation levers to achieve its 2050 Target, this may come

at a higher cost per tonne of carbon abated, raising overall costs.

Air New Zealand’s maintenance costs could also increase if new fleet technology is less robust or resilient than existing conventional fleet technology.

Strategy (continued)

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Next Generation Aircraft adoption

DescriptionWhile NGA will not be commercially viable in the short-term, Air New Zealand expects them to play a role in achieving the 2050 Target. However, significant progress on

several factors by parties external to the airline is required for this to be viable. Delays to any or a combination of these factors in the medium to long-term could impact

the airline’s Transition Plan.

This is discussed in more detail below and in section 3.5 Transition Plan.

Current impactNo material current impacts.

Anticipated impactExternal parties need to make significant progress on multiple factors for NGA to play a viable role in the airline’s Transition Plan. Delays to any or a combination of these

factors in the medium to long-term could impact the ability of the airline to meet its 2050 Target or increase reliance on other levers to deliver its Transition Plan.

These factors include:

• Technology development: Late availability of NGA would increase reliance on other levers in the Transition Plan, potentially increasing operating and compliance costs;

• Regulatory approvals: Delayed regulations could slow the pace of development and the use of NGA, limiting the ability to operate these new aircraft. Lack of

government support could also result in increased costs of renewable energy and green hydrogen (hydrogen produced using renewable electricity), increasing

operating costs;

• Capital costs: Capital investment in NGA could be higher than anticipated;

• Green hydrogen costs: Procurement of green hydrogen could increase operating costs if production costs do not decline;

• Airport infrastructure: Lack of airport infrastructure, such as recharging facilities, hydrogen storage facilities, and new maintenance equipment, could limit the

network flown by NGA, reducing revenue due to limits on aircraft use; and

• Right to renewable electricity: The renewable electricity consumed by a NGA fleet, directly or as an input to creating green hydrogen, could introduce reputational

or brand damage if it diverts renewable resources from other parts of the economy.

Key person risks in areas such as engineering, maintenance and flight operations could develop if workforce availability does not keep pace with Air New Zealand’s

adoption of NGA. This could lead to a shortage of relevant skills if key employees leave or new employees cannot be attracted or trained. This could result in increased

expenditure on employee attraction and retention, or slow the airline’s pace of NGA adoption.

Strategy (continued)

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Strategy (continued)

3.4 Capital deployment

Climate-related risks serve as an input to internal capital

deployment and funding decision-making in two key ways:

Funding

Funding of climate-related strategic priorities and ongoing

operations is considered through the airline’s annual

budgeting process and as part of the annual refresh of

the five-year financial plan. Annual operating budgets are

reviewed and approved by the Board with reference to the

airline’s key strategic goals, including climate-related goals.

As an example, in the 2024 financial year, funding was

allocated to the SAF budget to assist Air New Zealand in

seeking to meet its annual SAF uptake milestones. SAF

represents a key strategic priority with respect to the airline’s

decarbonisation goals. As a further example, capital was

committed for the airline’s first battery electric demonstrator

cargo aircraft, which is key to understanding the opportunities

and challenges that NGA present.

From an ongoing operations perspective, the airline approved

resourcing for dedicated SAF and NGA teams, advisors for

physical climate-related risk modelling, and establishment

of a Climate and Nature Fund to support the airline’s 2050

Target. The Climate and Nature Fund is described in more

detail in section 5.1 Metrics relevant to all entities.

Investment decisions

Air New Zealand’s internal investment governance tool

was enhanced in the 2024 financial year to include specific

considerations for sustainability, including climate-related

impacts and exposures for all new business cases where

relevant. This gives senior decision-makers visibility of the

climate-related risks and opportunities that new investment

proposals could be exposed to or capture when making

investment decisions.

3.5 Transition Plan

This section describes Air New Zealand’s current business

model and strategy and outlines the Transition Plan aspects

of the airline’s strategy. It should be read together with the

section 5.3 Targets used to manage climate-related risks

and opportunities below.

Current business model and strategy

Air New Zealand’s purpose is to enrich our country by

connecting New Zealanders to each other and New Zealand

to the world. Like all airlines globally, Air New Zealand relies on

fossil jet fuel to operate its passenger and cargo services. As

such, the aviation industry emits significant amounts of GHG

emissions and is widely recognised as a hard-to-abate sector.

Air New Zealand plans to reduce its carbon emissions over

time, acknowledging the substantial industry changes required

to do so. The airline’s Transition Plan helps to chart potential

paths to make these reductions over time.

Air New Zealand’s strategy, Kia Mau, has three key pillars of

value creation: to grow domestic, optimise international, and to

lift loyalty. These pillars are executed through four key enablers,

one of which is ‘serious about sustainability’. The airline’s 2050

Target, and the potential pathways to meet it, constitute the

‘Transition Plan’ aspects of the strategy.

Transition Plan aspects of the strategy

Air New Zealand’s Transition Plan has been developed with

reference to its 2050 Target. During the 2024 financial year,

the Transition Plan was also guided by the 2030 Target, though

the airline removed this target in July 2024.

The airline has developed roadmaps and governance

structures to monitor and support the delivery of the

Transition Plan. These roadmaps and governance structures

are dynamic in the sense that they are regularly reviewed and

assessed to ensure they remain fit for purpose. The airline

therefore expects them to change over time. The Transition

Plan will also evolve over time.

Air New Zealand’s strategy for delivering its 2050 Target is

currently designed to:

• Reduce emissions through using more efficient aircraft,

adopting NGA, and improving operational efficiency, where

reasonably possible;

• Reduce emissions through increased use of SAF (with

emissions being reduced due to the biogenic nature of SAF

that is explained in the box SAF - biogenic emissions on

page 27, despite producing similar emissions as fossil jet fuel

when combusted); and

• Thereafter, selectively using eligible carbon credits and

removals to address residual emissions in the period to 2050.

Some actions necessary to enable the airline to achieve the

2050 Target are within the control of the airline, but most rely

on third parties and governments to take material actions,

within assumed time frames.

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Strategy (continued)

Air New Zealand illustrative roadmap

SAF (including both biogenic and e-SAF)

is currently expected to play one of

the largest roles in Air New Zealand’s

Net Zero 2050 journey, contributing

around 35 – 45 percent of the emissions

reduction in 2050.

Carbon Credits and Removals will be

used to “net-out” residual emissions

and could be used for around 10 – 30

percent of the total in 2050 under

current modelling assumptions. Most of

this use between now and 2035 will be

to meet global compliance obligations

under CORSIA.

Operational and Fuel Efficiency is

currently expected to deliver 1 – 2 percent

of the emissions reduction in 2050.

Optimising Fleet and Network is currently

expected to play a large role in Air

New Zealand’s Net Zero 2050 journey,

contributing around 20 – 30 percent of

the emissions reduction in 2050.

M

tCO

₂-e

7

6

5

4

3

2

1

0

20152020202520302035204020452050

Roadmaps

One hypothetical ‘roadmap’ is shown opposite, which illustrates

Air New Zealand’s view of how a series of measures could make varying

contributions to help the airline potentially reach net zero carbon emissions

over the period to 2050.

The roadmap illustrates various scenarios that could apply through to the

2050 Target. It is possible that the 2050 Target could be achieved through

a different combination of factors or not achieved in full if, for example,

the required technology and policy developments do not eventuate as

illustrated below. Primary users should not infer from this roadmap that

achievement of the 2050 Target is certain to eventuate (see section

3.3 Current impacts and anticipated impacts of climate-related risks and

section 5.3 Targets used to manage climate-related risks and opportunities).

Two overarching assumptions shape the Transition Plan roadmap. First,

a long-term growth rate for aviation sector demand of 2.5 percent per

annum to 2050, measured in Revenue Tonne Kilometres (RTK) and based

on Boeing’s Commercial Market Outlook for the regions in which Air New

Zealand operates. This is represented as “Potential business as usual

carbon emissions” on Air New Zealand’s illustrative roadmap, which shows

what emissions could be if demand grew at this rate and the airline’s

emissions intensity was fixed at 2019 levels. Second, the assumption that

Air New Zealand will meet this demand by adopting a portfolio of lower

carbon technology when the airline is feasibly and commercially able to do

so, and through continued fossil jet fuel-powered air travel in the meantime.

The roadmap is not a guarantee of future performance or the actual

contributions made by any of the components of the Transition Plan.

Actual results, developments or percentage contributions may differ

materially from those presented. Air New Zealand intends to update

roadmaps like this internally and update this public view annually. In some

cases, for example certain NGA concepts and carbon removal solutions,

the contributions relate to technologies that have not yet been developed

or sufficiently scaled, and the estimated contributions in the roadmaps

may evolve materially.

TARGET NET ZERO

CARBON EMISSIONS

BY 2050

Note: the sum of these ranges may exceed 100

percent as the contribution of each lever may vary.

NET CARBON

EMISSIONS

POTENTIAL

BUSINESS AS USUAL

CARBON EMISSIONS

NGA is currently expected to deliver

around 10 – 15 percent of the emissions

reduction in 2050.

Operational and Fuel EfficiencyNGASAF

Fleet and Network

Carbon Credits and Removals

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Strategy (continued)

Scaling-up use of Sustainable Aviation Fuel (SAF)

What is SAF?

SAF is the industry term given to alternative jet fuel that

is made from feedstocks other than fossil fuels and which

seek to produce lower lifecycle emissions than fossil jet

fuel. The term is used by the United Nations, national

governments, and the aviation industry. Air New Zealand

follows this convention when describing alternative jet

fuel for consistency with the industry, but in doing so

acknowledges that SAF still produces emissions over its

lifecycle, including equivalent emissions to conventional

jet fuel when combusted, and may create other adverse

impacts on the environment.

There are two predominant types of SAF under development:

biogenic SAF that is made from feedstocks such as used

cooking oil, municipal solid waste, and agricultural or forestry

byproducts; and power-to-liquid SAF, often called e-SAF,

which is produced from water, carbon dioxide sources, and

renewable energy. Currently, Air New Zealand expects the

majority of SAF produced early in the period to 2050 to be

biogenic SAF, which is discussed in more detail in the box

SAF - biogenic emissions. The industry and Air New Zealand

expect e-SAF use to scale later in the period to 2050. The

technology, supply chain, and GHG accounting treatment of

e-SAF is currently nascent.

Globally over 190 Governments, via ICAO, have endorsed

the use of SAF as the key technology to address the climate

impacts of aviation by 2050. The IPCC also accepts the use of

biofuels as a valid solution to reduce emissions from industry,

saying, “studies indicate that biofuels are the most viable

means of decarbonising intercontinental travel, given their

technical characteristics, energy content and affordability.”

*


However, the IPCC also notes, “The lifecycle emissions

of bio-based jet fuels...can be considerable depending

on their location, but can be reduced by feedstock and

conversion technology choices”.

**

Different SAF feedstocks

and technologies also have different impacts on land, food

systems, labour rights, water use, and land use change,

which could all affect the overall societal assessment of SAF

as a legitimate decarbonisation tool. Air New Zealand has

adopted SAF procurement criteria that screen potential SAF

supply options for these issues, but the way the broader SAF

industry responds to them could affect public perceptions

about the credible use of SAF overall.

SAF – biogenic emissions

SAF is almost chemically identical to jet fuel from fossil sources

and generates approximately the same CO₂-e emissions

as fossil jet fuel when combusted in the aircraft’s engines.

However, the carbon dioxide emitted from the combustion

of biofuels is considered biogenic, meaning it equates to

the carbon dioxide absorbed by the feedstock before SAF

production, as assessed in a ‘life cycle assessment’ (LCA).

Multiple standards, such as the GHG Protocol, the New Zealand

Ministry for the Environment’s emissions measurement

guidance, and the ICAO CORSIA scheme, treat biofuels

as generating no Scope 1 carbon dioxide emissions when

combusted.

Air New Zealand adopts this conventional treatment in its

GHG emissions inventory. This means CO₂ emissions from

the combustion of SAF purchased by Air New Zealand

are not reported as Scope 1 emissions in the airline’s GHG

emissions inventory. Instead, for transparency, these CO₂

emissions are reported separately in the airline’s GHG

emissions inventory under biogenic emissions.

This same accounting treatment is also used by the airline to

track its performance against climate-related targets.

Current low volumes

In the 2024 financial year, SAF comprised 0.4 percent of

Air New Zealand’s total fuel usage. To meet Air New Zealand’s

2050 Target, the airline is targeting SAF to be 60 – 80 percent

of its total fuel use in 2050, which will depend on sustained and

appropriate policy support.

Achieving the airline’s goals depends on significant and ongoing

global scaling of SAF supply. Global SAF production is expected

to increase from less than 0.01 percent of total global jet fuel in

the 2019 calendar year to 0.5 percent in the 2024 calendar year.

Long-term increases in global SAF supply will require domestic

and global policy support.

SAF is expected to play the largest role in reducing carbon

emissions in the Transition Plan. Currently, Air New Zealand

anticipates that SAF could contribute around 35 – 45 percent of

its emissions reductions toward the 2050 Target.

New Zealand does not currently produce any SAF. However,

a number of SAF production projects are currently being

considered by numerous parties. Air New Zealand is co-funding

a feasibility study with New Zealand Government agencies

to investigate the feasibility of SAF production from woody

biomass and municipal solid waste in New Zealand. Domestic

production would likely improve Air New Zealand’s access to

SAF and New Zealand’s fuel security, however the viability of

domestic SAF production is expected to require government

policy support.

High cost of SAF

SAF commands a price premium above fossil jet fuel, so the

airline’s ability to achieve its goals also depends on its ability

to access and afford SAF at commercial prices. This price

premium is currently approximately two to five times the cost of

fossil jet fuel depending on the production source and location.

Based on current and predicted pricing this is expected to add

* IPCC (2018), “Summary for Policymakers” in “Global Warming of 1.5°C. An IPCC Special Report on the impacts of global warming of 1.5°C above pre-industrial levels”, via https://www.ipcc.ch/sr15/chapter/spm/

** IPCC (2018), “Strengthening and Implementing the Global Response.” in “Global Warming of 1.5°C. An IPCC Special Report on the impacts of global warming of 1.5°C above pre-industrial levels”, via https://www.ipcc.ch/sr15/chapter/chapter-4/

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Strategy (continued)

material cost to Air New Zealand’s operations in the future.

However, the extent of these cost increases is uncertain.

Several factors that could reduce this price premium are

discussed below. They could include:

• The introduction of regulatory SAF mandates in countries

in the airline’s global network could require fuel suppliers

to blend specific shares of SAF into their jet fuel supply in

those countries. The design of these mandates is expected

to mean all airlines flying from or through these locations

will need to uplift SAF;

• Declining premiums over time as a result of the expansion

of SAF production subsidies beyond Japan and the United

States, and economies of scale due to global increases in

SAF production;

• The widespread acceptance of Book and Claim systems to

meet SAF targets would allow Air New Zealand to purchase

and claim the carbon reduction benefits of SAF delivered

outside of the airline’s physical network. This could allow

the airline to purchase the carbon benefits of SAF from a

wider range of locations; and

• Increases to existing ‘blend limits’, permitting higher

percentages of SAF to be blended into deliveries of jet

fuel, would enable the airline to uplift more SAF in

cost-effective locations.

Significant technology scaling and development, as well as New

Zealand and foreign government policy support for SAF, will be

necessary for Air New Zealand to achieve the 2050 Target. As

such, the airline continues to actively advocate for supportive

SAF policy in New Zealand and to monitor global developments.


Adopting Next Generation Aircraft (NGA)

What is NGA?

NGA refers to aircraft powered by alternative propulsion that

enables a significant reduction in carbon emissions compared

to existing technology. This could include hydrogen fuel cells,

hydrogen combustion, batteries, or battery hybrids that are

used in combination with SAF and / or fossil jet fuel.

NGA remains in its infancy and is currently subject to

material uncertainties as discussed in sections 3.2 Climate-

related risks and opportunities, and 3.3 Current impacts

and anticipated impacts of climate-related risks, so it is not

expected to materially contribute to reducing emissions

in the short-term. However, Air New Zealand’s Transition

Plan anticipates NGA could achieve around 10 – 15 percent

emissions reduction in 2050. This opportunity is driven by the

relatively short distances between New Zealand’s dispersed

destinations and underdeveloped, lower-emissions ground

transport alternatives such as rail.

Limitations of NGA

NGA currently have significant range limitations. For

example, batteries capable of providing sufficient power

for aircraft are heavy and do not provide the energy density

required for long-haul flights, restricting NGA primarily to

short-haul routes.

NGA are not currently operated by Air New Zealand. The initial

opportunity for Air New Zealand to adopt NGA at a meaningful

scale is through the replacement or partial replacement of the

Q300 turboprop fleet, the airline’s smallest aircraft type that

flies on regional routes in New Zealand. Replacement of the

Q300 fleet is planned to take place in the decade from 2030.

To enable NGA to replace some or all of the Q300 fleet after

2030 will require the availability of scalable NGA technology

from aircraft and engine manufacturers as well as significant

changes across the regulatory environment, energy sector

and airport infrastructure. The risks associated with these

required developments is discussed in sections 3.2 Climate-

related risks and opportunities and 3.3 Current impacts and

anticipated impacts of climate-related risks.

‘Demonstrator’ aircraft

Air New Zealand has agreed to a term sheet and paid an initial

deposit on one battery-powered all-electric aircraft, plus

agreed options for two further aircraft and purchase rights for

another 20 aircraft. The aircraft (Beta’s ALIA CTOL model) will

be Air New Zealand’s first commercial NGA ‘demonstrator’

aircraft and is expected to operate a single short-haul cargo

route. It will carry commercial payloads in partnership with

NZ Post, between Wellington and Marlborough airports, from

2026. This demonstrator is not expected to have any material

contribution to carbon emission reductions. It is intended

as a demonstration only of potential uses for NGA and is

key to the airline’s understanding of the opportunities and

challenges that NGA present.

Optimising fleet and network

Renewing Air New Zealand’s current fleet with more fuel-

efficient conventional-propulsion aircraft, choices about

where to fly, and the airline’s ability to increase passenger

and cargo load factors can all contribute to better emissions

intensity and lower overall emissions.

Based on the airline’s current fleet investment plan and

long-term fleet and network plan and assumptions, the

combined effect of fleet renewal, network choices, and load

factors are expected to contribute in the short-term and to

the 2050 Target.

Renewal of the current fleet with more fuel-efficient

conventional-propulsion aircraft is estimated to contribute

around 20 – 30 percent emissions reduction by 2050, based

on fleet modelling. Importantly, the time frame between

2030 and 2050 is anticipated to include at least two fleet

replacement cycles, and Air New Zealand’s Fleet Strategy

team continues to develop and assess future fleet scenarios

that could impact the contribution to or cost of emissions

reduction from this lever positively or negatively.

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Strategy (continued)

As at 30 June 2024, Air New Zealand has an average seat-

weighted fleet age of 8.7 years. In the 2024 financial year,

the airline added two short-term leased Boeing 777-300ERs

and two Airbus A321neos to its fleet. There were no fleet

retirements in the year. The planned replacement of older

aircraft is contingent on aircraft and engine manufacturers

being able to deliver Air New Zealand’s new aircraft on order

to contracted time frames. Given current supply chain issues,

this remains a risk to Air New Zealand, and the airline industry

more generally. This risk is discussed in sections 3.2 Climate-

related risks and opportunities and 3.3 Current impacts and

anticipated impacts of climate-related risks.

Improving operational and fuel efficiency

Ongoing internal operational and fuel efficiency

improvements are estimated to contribute 1 – 2 percent

emissions reduction by 2050. The estimated contribution

in the short-term is based on analysis conducted by internal

teams and includes more than 30 individual initiatives.

These initiatives generally deliver financial savings to the

airline although they can require some upfront investment.

They can be grouped into three main categories:

• Technology developments, including flight efficiency and

planning software, and improved data access to drive

behavioural shifts;

• Air operations, including policy and procedure changes

and training support to embed more efficient practices,

for example, single engine taxi flying practices; and

• System-wide improvements involving supply chain

partners, for example, fuel tankering avoidance, airport

efficiencies including increased use of ground power and

pre-conditioned air, and development of a more efficient

airspace management system.

The 2050 operational efficiency contribution of 1 – 2

percent is an assumption based on an extrapolation of

these short-term opportunities, although Air New Zealand

acknowledges that system-wide changes may be required

to deliver these reductions. The 2050 Target does not rely

on any efficiency improvements by the Group’s fossil jet fuel

suppliers, despite some suppliers’ publicly-stated, short-

term efficiency improvement goals.

Selectively using eligible carbon credits

and removals

Eligible carbon credits and removals are expected to

address all residual emissions in 2050. ‘Residual emissions’

refer to emissions that remain after other reductions have

been accounted for and that cannot be addressed through

other levers under the Transition Plan. The airline currently

estimates that eligible carbon credits and removals will be

required to address between 10 – 30 percent of emissions

in 2050.

The airline intends to only use carbon credits or removals that

are verified and / or certified, which the airline will determine

with reference to external schemes or standards.

The airline expects that the nature of removals that are

considered credible will evolve over time. This will be driven

by changes in policy and standards, public and investor

acceptance, development and scale of engineered carbon

removal technologies, and development of a market for

credible carbon credits and removals. Air New Zealand

expects to outline a residual emissions strategy in the 2025

financial year.

Other initiatives

In addition to the Transition Plan, Air New Zealand has

undertaken other initiatives, including advocacy and

improving awareness of emissions generated on Air New

Zealand services. While these other initiatives do not directly

reduce carbon emissions, they are an important aspect of

Air New Zealand’s overall strategy.

Influencing industry and policy to support

sustainable aviation

While Air New Zealand is focused on doing what it can to

decarbonise its operations, the airline cannot reduce its

emissions and deliver its Transition Plan alone. Aviation

decarbonisation will require coordinated decision-making

across the transport, energy, trade and tourism sectors, led

by governments. It will be a journey that Air New Zealand

shares with the New Zealand Government, policy makers

in its global network, and other stakeholders across the

global economy.

Air New Zealand continues to support domestic and

international efforts to mitigate climate change by

actively engaging with policy makers and participating

in government and the New Zealand Climate Change

Commission consultations on climate change policy.

In the 2024 financial year, this included engaging in the New

Zealand Climate Change Commission’s consultation about

inclusion of international shipping and aviation emissions in

New Zealand’s 2050 emissions reduction target; engaging in

the Civil Aviation Authority of Singapore’s consultation on its

SAF policy; and supporting New Zealand’s position at ICAO’s

Third Conference on Aviation Alternative Fuels (CAAF/3) in

Dubai in November 2023.

In November 2022, Sustainable Aviation Aotearoa was

launched. Sustainable Aviation Aotearoa is a public-private

body led by the New Zealand Ministry of Transport focused on

aviation decarbonisation. Three working groups with different

focus areas have been established. One group focuses

on SAF, another focuses on NGA, and the third focuses on

strategic aviation policy. Air New Zealand has representatives

on each working group, including the co-chair of the SAF

working group. Air New Zealand is also represented on

a separate group that leads the working groups.

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Strategy (continued)

Air New Zealand is a member of a number of organisations

dedicated to climate issues. These include the Sustainable

Business Council, The Aotearoa Circle, the Sustainable

Aviation Fuel Alliance of Australia and New Zealand, the

International Sustainability & Carbon Certification, and the

Roundtable on Sustainable Biomass. Air New Zealand is

also a signatory to the World Economic Forum’s Clean

Skies for Tomorrow 2030 Ambition Statement (see section

5.3 Targets used to manage climate-related risks and

opportunities).

Supporting customers to understand their emissions

For corporate, government, and cargo customers, the airline

has introduced an emissions reporting platform to provide

eligible customers with more accurate data on the impact

of their choice to fly with or book via Air New Zealand. For

leisure customers, the airline continues to offer a Voluntary

Emissions Contribution Programme. In the 2024 financial

year, leisure customers booking through Air New Zealand

websites purchased carbon credits for 58,488 tonnes of

CO₂-e and contributed $988,000 to Trees That Count.

3.36 percent of bookings made through online storefronts

where the Voluntary Emissions Contribution Programme is

available contributed to the programme.

Even with increased understanding, customers’ willingness

to pay to address the impact of their travel decisions could

increase or reduce over time for a variety of reasons,

including overall ticket prices and economic conditions.

This is discussed in detail in sections 3.2 Climate-related

risks and opportunities and 3.3 Current impacts and

anticipated impacts of climate-related risks.

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Risk Management

4.1 Processes for identifying, assessing

and managing climate-related risks

Climate-related risks are identified, assessed and managed

through dedicated climate-risk analysis projects that are led

by the Sustainability team, and the airline’s wider enterprise

risk management process that is facilitated by the airline’s

Enterprise Risk and Compliance team.

The airline’s dedicated climate-risk analysis can include

physical and transition risk analysis, scenario analysis, and

facilitation of climate-related risk workshops across the

business. Each of these were most recently conducted during

the 2024 financial year. These projects serve as inputs to

the airline’s wider enterprise risk management approach

where relevant, including into Business Unit Risk Registers,

Divisional Risk Profiles, and the Group Risk Profile.

Climate-related risks can also be identified through the airline’s

standard enterprise risk management approach, which is

described in detail on page 45 of the Corporate Governance

Statement. The dedicated climate risk analyses described

above are the only climate-specific inputs to this process.

In this process:

• Business Units regularly identify risks throughout the year,

and capture or update these risks on the relevant Business

Unit Risk Registers (the Risk Registers);

• Senior business leaders review and update the Risk

Registers for their areas of responsibility;

• The Enterprise Risk and Compliance team synthesises the

risks on the Risk Registers and elevate the most material

risks to the relevant Divisional Risk Profile;

• Each Executive team member monitors and reviews the

Divisional Risk Profile for which they are responsible at

least twice-yearly, including any climate-related risks;

• The Enterprise Risk and Compliance team synthesises

the most material risks in the Divisional Risk Profiles into

draft updates to the Group Risk Profile. The Group Risk

Profile captures the assessment of each risk, changes

to this assessment, and the owner of the risk, amongst

other information;

• The Executive team collectively review all risks captured

on the draft Group Risk Profile at least annually, where

each risk is discussed, validated, and prioritised, and the

Group Risk Profile is finalised; and

• The ARC and Board both review the Group Risk Profile.

Currently, all climate-related physical and transition risks

identified on Risk Registers and Divisional Risk Profiles are

consolidated into a ‘climate change’ risk on the Group Risk

Profile. The Executive team as a whole is the owner of this risk.

4.2 Tools and time frames

Several risk identification, assessment, and management

tools are used in the risk management process, which senior

leaders use in combination with their subjective business

judgement to assess risks in each step outlined above.

These tools include the Group Risk Matrix, Risk Control

Effectiveness (RCE) Scale, Risk Appetite Statements, and

dedicated climate-risk analysis.

The Group Risk Matrix is used to assess the likelihood and

severity of potential risks.

The RCE Scale identifies and assesses the effectiveness of

key controls and mitigations that exist for risks.

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Risk Management (continued)

Risk Appetite Statements provide guidance to employees

about how much risk the business is willing to take, with

respect to each risk on the Group Risk Profile, when pursuing

its strategy.

Dedicated climate-related risk analysis is also used by

the Sustainability team and other business units. This can

include outputs from the scenario analysis described above,

targeted transition and physical risk analysis, and industry

and academic research on climate risks and sustainable

aviation. The most recent of these analyses was conducted

by an external consultant in the 2023 financial year with

supplementary physical risk analysis conducted in the

2024 financial year. This analysis can feed into the standard

enterprise risk management process or the Sustainability

team’s specialist input into the process, both described above.

Time frames for the dedicated climate risk analysis include

the short (0 – 5 years), medium (5 – 18 years) and long-term

(18+ years) described in more detail in section 3.2 Climate-

related risks and opportunities. These time frames differ from

the likelihood criteria in the Group Risk Matrix, which do not

accommodate the temporal and chronic nature of climate

risk. The Group Risk Matrix therefore is not used on its own

for climate-related assessments. Judgement from business

leaders is required when comparing the time frames over

which climate risks might occur and other, more conventional

risks that the business faces.

4.3 Value chain and prioritisation

Parts of Air New Zealand’s value chain are included in risk

management processes to the extent that individual business

leaders judge them to be relevant. All critical functions and

business units across the organisation are included within

the scope of the Enterprise Risk Management framework and

leaders consider components of their internal and external

operating context when considering their key risks. This

includes a consideration of their key activities and processes,

systems, people, and relationships with stakeholders including

business partners and suppliers. While the airline has not

carried out a formal value chain mapping exercise with respect

to climate-related risks, Air New Zealand believes that relevant

aspects of its value chain have been included in its processes

for identifying, assessing, and managing climate-related risks.

The climate-related physical risk analysis conducted in

the 2023 and 2024 financial years explicitly included

consideration of all airports the airline regularly operates

from. The climate-related risk workshops conducted internally

[TRUNCATED]

=== AIR IR PAGE TRANSCRIPT: 2024 Investor Day Transcript ===

Air New Zealand Limited NZSE:AIR

Investor Day


Monday, November 25, 2024


























































1


Contents



Table of Contents




Call Participants ..................................................................................

Presentation ..................................................................................

Question and Answer ..................................................................................












3

4

34







































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AIR NEW ZEALAND LIMITED ANALYST/INVESTOR DAY NOV 25, 2024



Call Participants

EXECUTIVES

Kim Cootes


Head of Investor Relations



Gregory S. Foran


Chief Executive Officer

Mike Williams


Chief Transformation & Alliances Officer

Jeremy O'Brien

General Manager, International Airline


Kate O'Brien

General Manager, Loyalty


Leila Peters


General Manager of Corporate Finance

Nikhil Ravishankar


Chief Digital Officer


Nikki Dines


Chief People Officer

Richard Thomson


Chief Financial Officer



ANALYSTS

Grant Lowe


Jarden Limited, Research Division

Jason Familton


Accident Compensation Corporation


Marcus Curley

UBS Investment Bank, Research Division



John Middleton

Mint Asset Management


Shane Solly

Harbour Asset Management Limited


Wade Gardiner

Craigs Investment Partners Limited





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AIR NEW ZEALAND LIMITED ANALYST/INVESTOR DAY NOV 25, 2024



Presentation

Kim Cootes


Head of Investor Relations

Kia Ora, and good afternoon. Welcome to our 2024 Investor Day. Thank you to those of you joining us here in Auckland

in person. It has been a little while since we've had one of these events, so we're really excited to have you all here today.

I would also like to extend a big welcome to everyone on the webcast today. My name is Kim Cootes, and I run the Investor Relations

team here at Air New Zealand. I'll be popping up every now and again over the course of the day.

Before we get started, safety first. For those of you with us, the emergency exits are back through the door from which you came.

Once you're out in the foyer, our events team will direct you further. Bathrooms can be found at either end of the foyer, but you do

need to go through the security gates so make sure you grab a pass on your way out.

You will also find Wi-Fi and text a coffee details on the little signs on your table. So if you need either of those throughout the

day, make use of it. And if you get peckish during the event, we've got a whole host of our amazing onboard snacks available on the

table at the back for you to go and grab.

As always, we'd like to remind you that over the course of the day, you will hear comments with forward-looking statements that may

differ to actual performance. And so please take a read of this and make sure you bear it in mind as we go through the day. Next, we

have our agenda.

You're going to hear from several of our Executive team and senior leaders. And you can see more on their bios at the

back of the presentation. In order to get through the session today because there's quite a lot of content, we will save the Q&A for the end.

Leila is going to facilitate the Q&A. As many of you who know her in the room will know she runs a tight ship, so make sure you're

ready and waiting to go when she comes up.

Unfortunately, for those of you on the call, we don't have conferencing capability, but if anyone on the call has a question, please do

get in touch with me after the event. And for those of you that are here, we hope that you can stick around for some refreshments

after the event concludes. There will be lots of people from both the exec and other members of the Air New Zealand team here.

And with all that housekeeping taken care of and before we welcome Greg to the stage, we'll kick off with a quick video.

Greg Foran


Chief Executive Officer

Kia ora, and good afternoon, everyone. And maybe just before I do a few opening remarks, I might just get a few of the

team who are presenting just to sort of stand up so everyone can see who you are. So Mike, can you just stand up? So Mike is going to

take us through our network strategy. Where is Jeremy? There he is. He's going to take us through commercial. Kate? Thanks, Kate.

Loyalty. Nikhil? Nikki? Great. You're going to take us through our people and culture. And Richard? Well, the good news is they've

all turned up. So I'm relieved about that.

Therese, can you just quickly stand up? I'd like to introduce Therese. She is the Chair of the Board, thanks for coming today.

And if I can say, first of all, thank you to all. I know that you've got a lot on, and hopefully, we've been able to schedule this around

your busy schedules as well as ours. And thank you also to those who have joined online.

And just before I do kick off, I just want to say thank you to the team for putting this together. So we've heard from Kim, but Leila

down here, many of you will know, she's been instrumental in pulling this together. Jan, you had your share of work to do, and there's

been plenty of others all across the Air New Zealand team that have pulled this together. As you know, we haven't done one for a

while. To Olivia and all of your team, there she is, thanks for running yet another event for us. Terrific.

So why don't we jump in and get underway? A few weeks back, we were voted the best airline in the world by customers, 30,000 of

them actually. It wasn't our survey, it was totally independent. And I thought it was worthwhile beginning with this and just pausing

on it for a minute because it's not as if we haven't had our share of sort of disruptions in terms of fleets and how that's played out with


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AIR NEW ZEALAND LIMITED ANALYST/INVESTOR DAY NOV 25, 2024



customers. But dealing with product, particularly on our wide-body, which is over 20 years old, many of you travel on those, and we'll

talk about the refresh of that later on today.

But here we are getting that type of award. And I think it says quite a lot about Air New Zealand and its culture. And I am a supporter

of someone like Peter Drucker, who says culture does indeed eat strategy for breakfast. As part of our DNA, Nikki will share some

more about that with you later on today about our people and what makes us different. And I would say to you that it creates real,

sustainable, competitive advantage. And we're going to guard that fiercely. And it's why I'm very confident that Air New Zealand can

deliver on the plan that we're about to go through.

Drucker also said there is nothing so useless as doing efficiently that which should not be done at all. And I like that one, too. So not

only is he telling us that it's pretty important to have good culture, better have a darn good plan. And importantly, you better know

how to execute it. So you're going to hear quite a lot today about what the things that we're doing, how we feel about the business and

where we see it going. Importantly, you're going to meet many of the leadership team in Air New Zealand.

Richard is going to close out today, and he's got a fantastic set of slides that are going to lay out the future financial opportunity. So

in plain English, you're going to see where we're going to play and how we're going to win and in that order. You're going to see a

plan that's going to deliver strong free cash flow and returns for our shareholders. And you're going to see some talent and depth and

attributes in this team that are going to give you confidence that actually we can deliver this.

It's back. Travel is back. It seems a strange thing to say, but I can tell you for the first 2 years I was in this job, I wasn't quite sure

what was going to happen. I started on February 3, 2020. On February 2, 2020, which was a Sunday, I got a telephone call telling us

-- me that we were no longer going to fly to Shanghai. Good news is I didn't know how often we flew to Shanghai. It turns out that it

happened to be every day of the week.

What was interesting is that 6 weeks later, the only flying we were doing was repatriating Kiwis, bringing some cargo. So I can tell

you now, if there was ever anything that was going to stop the airline industry, it would have to be something like this. Well, it hasn't.

We ended up doing -- this is actually a good fact for you, out of 400 scenarios during about a 2-year period, as we worked hard with

Justin and his team in treasury to pull together the wherewithal to do a capital raise.

And you'll see from Richard's presentation, we've got a really good balance sheet now. But let's be clear, demand is back, and we can

fulfill our promise of connecting people. And not only that, but we can do it sustainably, and we'll talk a little bit about that soon.

About 5 weeks ago, Therese and I and a couple of others actually caught up with Kelly Ortberg, who is the new CEO of Boeing. He

was in the middle of a strike at the time, and I'm very pleased he's back at work. So he had his hands full, but he gave us a day, and we

chatted about a whole bunch of things. One of the things he shared with me was he said, we got about 2,000 aircraft that have not been

built over the years since COVID. So we've got an order book which is pretty full.

And I can tell you that Airbus have got the same issue and so have ATR and so have all the engine manufacturers. So I think there's

no question in my mind that we've got any issue here with demand. And Mike reasonably soon is going to share with you what our

growth looks like, and the headline there is it's between 3% and 4%. We think that's a pretty good number.

I've had plenty of wise counsel in my time of being a CEO in various different countries and businesses. One piece of advice I've got

I've never forgotten was the 3 rules of the strategy, maintain market share, maintain market share, maintain market share. Sounds

simple, but people move away from it. So you can see how important domestic is to us. That's how we set it down. And guess what

we're going to do in domestic, maintain and grow market share.

Inbound tourism is also a pretty important part of that. We'll make sure we get our share of that. And we're an interesting business

because we have to be a bit ambidextrous, don't we? We're not the biggest around. So domestically and across the Tasman and into the

Pacific, we're a pretty egalitarian business. We don't get too caught up with business class and all the traffic and nor should we.

So we have to maintain that approach. And at the same time, we're very clear that on our long-haul international routes, we're a

premium leisure airline. And we understand that well. And through this afternoon, you're going to see how we have adapted our

offerings to basically play in those particular markets.

Over 40% of international travel to New Zealand is on us. Jeremy will talk some more about that. So global demand is strong. We

expect it to stay that way, tick. And New Zealand, demand is strong, and we also expect that to stay tick.

It doesn't mean that we don't have a few headwinds to deal with today, and these are pretty well documented, aren't they? Whether

you're talking about engine issues, whether you're talking about trying to get new aircraft, supply chain or even chasing down some

engineers, a key role for us, we're still having to work hard at all those things.


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Quick story. About 18 months ago, these are all the things I've had to learn in this gig, I found out that there were about 40 parts that

required your Dreamliner to be AOG, aircraft on ground, before you could order them. So in other words, you just couldn't go out

there and fill your distribution center up with reverse thrusters or whatever the part happened to be, simply because you thought you

might need one. You actually had to demonstrate to the OEM that the plane couldn't fly. I think one of those, David, was a windscreen

at one point. Toilet seat was another one. Go figure.

Anyway, that number was 40. About 12 months ago, it changed to 80. About 2 weeks ago, the number was 794. It keeps us on our

toes, I can tell you that. But we stay close to the issues, and we need to. This time next week, Richard, we'll be getting close to getting

off a plane and catching up with our good friend, the CEO of Rolls-Royce. He's a good friend because I've got to know him closely.

So Richard and I will enter yet another discussion on Trent engines with Tufan. The next day, we'll be shooting over and catching up

with the CEO of a company called Safran, probably the biggest part supplier because parts are a challenge. Next day, we'll be catching

up with the CEO of Airbus and ATR.

Why do you have to do those things? Well, you got to do them because when you're not the biggest and you don't have that leverage,

and I have worked in a company that used to be quite large, so I had quite a bit of leverage, I've worked out relationships are really

important. And how might that play out? Well, here's a good example of it. Baden -- who's Baden? He is Baden. Baden had to go and

find us three 777s the other day because we needed it.

And the reason for that is that we've got four 707s that we can't fly at the moment because we haven't got any engines. Now I can tell

you that there are a lot of airlines out there looking for 777s. Why do they want a 777? Because the 777 is a bit like a 1986 Toyota

Corolla, likely going to start every time. These GE90 engines on them are something to behold.

You don't have to take them off wing every 750 cycles. You can leave them on there for several thousand. We like them. How did we

end up getting 3, really good ones? Relationships. Now it also helps when you've got a good balance sheet, and it also helps when you

have a good engineering and maintenance department that look after these things, but that's one of the ways that we've been able to

keep this thing moving along.

Most of you will have caught up with the fact that we've gone out with an update to the market. I'll tell you how I feel about things at

the moment. I feel pretty good. If you would have asked me on the 1st of July, which was the beginning of our new financial year that

we could put our guidance this morning saying we'll be between the $120 million and $160 million, I would have taken that every day

of the week. And the reason for that is that I knew and so did the team, it's going to be pretty tough domestically.

We've got to spend out a government, which is about minus 25%, and I'll give you a hint, that isn't going to improve anytime soon.

They're going to keep the screws on their expenditure. And that represents a reasonable portion of our domestic business. I can tell

you that corporate spend is down about 12% and will gradually start to improve.

And we've got plenty of competition still coming in, in various markets, the U.S. for one. And I won't bore you with the geopolitical

issues that we're dealing with there. Suffice to say that I think traffic between the U.S. and China are still only operating at 19% of

pre-COVID levels. So they've got a few extra aircraft that they don't mind sending to Australia and New Zealand.

So you add all that up and to come in with the sort of guidance that we have, I'll take that every day of the week, especially when you

consider that you've got over $1 billion worth of your aircraft sitting on the ground that you can't fly. I think it's a credit to the team.

They've delivered the result that they have. I'm proud of them.

So here's what I would say to you, like us, be patient, stay focused, hold us to account to get stuff done. And I hope that when you

finish today, you see that we actually get stuff done. And just as importantly, make no regretful decisions.

I've been in plenty of businesses when I see they get into tough times, they do short-term things. We don't do that. We think long term.

We're building hangars that are going to be really good for another 50 years. We're investing in Christchurch engine centers. Why?

Because it's a good business, and it's one we should be in. We'll retrofit planes because we know it's the right thing to do.

And the good thing is we've got 85 years of legacy. Boy, did I inherit something pretty good? 85 years of goodness. And you'll hear

some more from Jeremy about how he's thinking about our brand and Nikki about how we're thinking about people, a loyalty program

that just gets stronger and stronger. But we now have re-platformed it so we can do some pretty exciting things. You'll hear about how

we're continuing to simplify the fleet, and you'll also get a sense of how these numbers start to play out.

As I said, we haven't been sitting on our hands. We have a bit of a saying in the place, which is you got to be able to walk and chew

gum. So yes, I get the fact that we might have to deal with a Trent engine that didn't come in or Pratt & Whitney instead of having 5

AOGs on the 321s, we've got 6.


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I want us to make sure that we are doing lots of things to build this business. So it is something that not only we are proud of, but the

country is proud of for the next 10, 20 or 30 years. And this list is by no means exhaustive. In fact, if we would put everything on it,

and you'll see some lists and some of the other slides that are coming up, the font would be incredibly small.

As I said, we know how to get stuff done at pace. Some of these are going to drive revenue, some of these are going to reduce costs,

some you're going to see and some you won't even see, it's going to happen behind. I'll give you one example. I just came out of a

meeting an hour ago, and we just turned on Apple Tap to Pay, so we can do a better job of collecting excess baggage fees.

We've worked out how to do 100 things 1% better. I'll quite often get out around the business. Why? Because actually, that's where

the truth is, the unvarnished truth. It's kind of when you're talking to an engineer or you're talking to someone checking someone in.

I worked out the other day. I think I've checked 20,000 people. Kate is often with me. We're a great buddies, often on a Saturday out

there, checking people in.

We've worked out how to lay the floor out better. We've worked out how to improve the speed through kiosks. Even when you use

your app now and you're checking in for a flight, how many buttons you have to check? One, thank you, Nikhil. So we're doing a good

job on that. You'll hear a bit more about all the things we're doing with people.

I was at a key Kia Ora Youth induction day with Nikki a couple of weeks back. We had about 250 new starters. We do 1 every 6

months, but really low turnover, and she'll tell you about that. But gee, I get excited about the talent that I see coming in the business.

This retrofit that we're doing on the Dreamliner. Fingers crossed, we get it back in from Singapore, circa 10 January or something like

that. We're literally chasing parts every day from all around the world, relationships matter. But I think you're going to really like what

you see on that plane. Do you know we are the first airline in the world to do a major retrofit on a 787? Not only that, we're having to

do it using what we call an integrator.

So it's not just us being able to work with Boeing. Boeing are so far in the swamp filled up with alligators, they haven't got time to be

doing all these retrofits. We've had to work out how to teach them to partner with NAT to get this retrofit done, but the team are doing

a terrific job.

And then you're going to hear some more from the team about some of the operational work that's getting done. And to Alex, stick

your hand up, Alex, over there. She runs our operations. David, you'll all know David. They're into that absolute detail in this business

around what's happening with getting flights in and out in time. And Nikhil will share some of the terrific work that he's got underway

in terms of the digital pieces to make that operate well.

Every business needs a plan on the page. Here's our one. You will hear through the afternoon as the team follow me. They'll take you

through each of these pillars, and they'll show to you, we know how to grow domestic. We think we've got a great vehicle there, great

aircraft in the A321, the most efficient around. They'll talk to you about better regional connectivity and routes, fleet utilization.

Jeremy and Mike will talk to you about premiumization of our long-haul fleet, and you'll get into some detail there around why we

know we can drive more revenue in those areas. We'll talk to you about some enhanced product offerings. We'll get into loyalty in a

new way. You'll see new ways to earn and burn. We'll introduce something to you called variable redemption. Take note on that one.

It's a really interesting one.

And then, of course, we've got all the aspects down below, whether it's the brilliant basics or our people and our culture, sustainability

and all of it wrapped up in a digital cloak that gives us competitive advantage.

Here's another interesting point. I think Nikhil raises it, but I'll do it, so it will really sink in. Think about 95% of our information is

now in the cloud, 95%. So 3 years ago, we're still running servers all over the place. In a world where AI is coming at us at 100 miles

an hour, you need access to data, and you need it accurate and fast.

Maybe one of the most important slides in the afternoon, Mike thinks he's got a pretty good one as well. He's going to show you where

we're #1 in the market in a whole bunch of areas. This is an important one because it really says, okay, so you got a plan to deliver, I

get it. But let's be clear that what we've got on this page is above and beyond steady-state business.

And I would say to you, we're not in a steady-state business at the moment. We've spoken about sort of $100-odd million worth of

hard costs that we deal with because we've got to lease planes, and we've got to change things in call centers and all the other stuff.

This is what we believe we can deliver above and beyond state business.





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Now one thing I've learned in this business, get ready for the next side swipe. So there will be things that will come our way. But

there's also some aspects in our plan, where probably we will over-deliver. We've probably been a bit too conservative, but this gives

you a sense of how we're thinking about the business. Lots of exciting things that the team will get into now with details around that.

And just as I wrap up, last one, the reason why we're focused on delivering these transformational benefits is pretty simple, it drives

sustainable competitive advantage. We know we're a cyclical business. We'll have our ups, and we'll have our downs. We won't be

immune from getting the bumps, that's for sure, but I can tell you, I am 100% confident that this is a team that understands how to

structurally improve the CLI and build something to last because that's what we're doing.

I often say to the team, you get 1 point for talking, 9 for doing. That's the execution part. But we developed a muscle, and you'll hear

some more about it around our ability to do just that. Our word is our bot. We've got a solid foundation. We're digitally led because we

believe that's where the future is going to be. And most importantly, we have a culture that's going to allow us to deliver this.

So, Mike, it's over to you my friend. All yours.


Mike Williams


Chief Transformation & Alliances Officer

It's been now 5 years, we've been waiting for this. So I'm very excited to be able to have a bit of time to talk with you today, and as the

slide says to share a bit about our network strategy, I do have, as Greg mentioned, a good slide coming up. I'll make sure you see that

one.

But I wanted to really touch on 4 points through the next 20 minutes or so. The first is that we play in an attractive market, and you'll

see that. The second that we've got clear advantages, and it's the combination of those 2 that translate to us winning in the markets

that we choose to play in. And the third being that we have some exciting opportunities for [indiscernible] as well. I think this is

interesting.

Before we get into all of these advantages that I've been talking about, we really have this good combination between a purpose

that really drives a lot of the decisions that we make day to day, week to week, and that's enriching New Zealand, and we do that by

connecting each other. New Zealand is with each other, but also between New Zealand and the world, and as Greg showed on one of

the earlier slides, we are a nation that likes to get out. We're also a nation where people like to come and visit.

So we have a really clear role to play, and it's an important job that we do. And then our location as well just reinforces that and

put some meat behind the purpose that we have. That point there about the 2,000 kilometers, we can travel 2,000 kilometers in any

direction. And we haven't quite reached anywhere. We're almost at Australia, I think. And I was looking over the weekend that if you

put that same circle, a 2,000-kilometer circle over middle of Europe, you cover the whole lot. You get all the way, including Moscow.

You've got almost Iceland in the Northwest down to Turkey in the Southeast and then even to the south.

So we're in position where we're isolated from the rest of the world, but with a country that loves to travel and the world that loves to

travel to us. So we've got an important role to play. And we can look at that whether it's cargo or connecting passengers, it's all the

same.

So one of the things I want to take you through over the next few slides are the features of our network. And there's 5 here that really

stand out. I'm not going to touch on them all on this page, but you can see that together what they create is our strong right to win.

And the first of those is regarding this diversified network. The best for us is in a few forms. It's not just about where we operate, be it

domestically or short-haul or long-haul, but that's important.

It's also about the customers that we serve, and Jeremy is going to spend some time really unpacking that, and it's also about the way

that we think of the network in totality. So we've got new markets such as New York, JFK, but we've also got markets that we've been

operating for many decades. Of course, those close in the home, but even Hong Kong has been I think in the network. Richard knows

all of these stats, but I think it's 1978 or so.

So we've got this balance of network, of destinations, of customers, and that really provides both balance, but with that balance comes

opportunity. Obviously, during COVID, we had to quickly pivot towards our role as a cargo connector. And New Zealand, again on

that last point, is a nation that trades. 20% of the value of all of our imports and exports is by air freight, and Air New Zealand has

about 40% of that value. So that's an important role that we play.

But even more recently, what we've been finding is, again, Greg touched on the point that the traffic as an example between China and

U.S. at the moment is only close to 20%. So Air New Zealand is actually stepping in and being able to connect these 2 markets from

an airfreight perspective, carrying a lot of e-commerce goods between China and the U.S., just as one example.


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So this is our network. I think you know it well. Many of you probably used it today to get here. If not, I think there'll be many New

Zealanders using it over the next few months as we get away for a bit of a summer break, and we know it well. And one of the reasons

that we perform so well is because we know these markets intimately, and there's opportunities in each.

I think one of the most important pieces of this is the fact that when it comes to the market that we know the best is our citadel, it's

domestic, we've put an 80% share. And that's something. Again, it's a bit like our purpose. We're constantly referring back to that

understanding not only how we protect that, but also how we can grow it. And it's not just about looking at competitors domestically,

it's also thinking how do we actually do a better job of connecting customers, both in the way that we serve them on the ground and

the way that we connect them with our network. I mean, in some cases and in the future, in particular, that could be even taking traffic

off the roads and finding more opportunities to connect in a better way, in a more productive way through the year.

I'll tell you a quick story as well regarding opportunities on long haul. Recently, I was with some colleagues visiting our partners in

Asia. And I don't know if many of you have been to Shenzhen recently, but it is a megacity, one of China's Tier 1 cities. I actually

used to live when I was young. I lived on the border -- in Hong Kong, but on the border with Shenzhen. Now this is going back some

decades.

It was a fishing village at that point, but today, it's a mega city, unrecognizable clearly from when I last saw it. And we actually

checked in for our Air New Zealand flight in Shekou at the Ferry terminal, took a 30-minute ferry ride to connect right into the heart

of Hong Kong International Airport using this ferry. And then on the airside connection directly transited to our Air New Zealand

flight within about 1 hour transit time once we arrived at Hong Kong Airport.

Now that experience not only was it great, but it's important, and it touches on the opportunities that we have to really develop the

network that we already have existing. And that's because Hong Kong has got a population of 7 million, using this example. But

within that 2-hour radius of Hong Kong in that Greater Bay region, there's a population of 87 million.

Now that's just 1 example. We could talk about New York, and the fact that when we fly direct, we stimulate this new wealthy

catchment that otherwise wouldn't have really thought that New Zealand is a place that they can get to in 1 sleep. But the point being

that we know our network well. There's opportunities for growth.

When we combine this real, strong position that we have in the markets with these clear advantages, what we have is a winning recipe.

Now I think this is the slide that Greg was referring to. Thanks, Greg. This is the #1 slide. And what we're talking about here when

we're talking about #1 is the passenger traffic share that Air New Zealand has connecting, for example, Australia and New Zealand

and New Zealand and the Pacific Islands, et cetera.

So no other airline connects more people, more passengers between these destinations in New Zealand than what Air New Zealand

does. And that's not through luck, that's through sheer hard work and all also the advantages that we have. It's through understanding

our customers and making sure that we've got a product fit with the markets that we're operating.

And Jeremy, again, is going to talk a bit about Seats to Suit. Seats to Suit is a product that we've had in the market on domestic and

short-haul markets for 10 or so years now. And then more recently, others in markets across the world have figured out that this is

something that's interesting, it's something that Air New Zealand has been doing for many, many years.

We'll talk in a little bit about the fact that on our long-haul network, we're really focused on our premium leisure product. And that,

again, translates to a winning proposition and then winning results. Interestingly, if I just talk to Asia for 1 second, our geography,

again, plays to our advantage. We're not so close to many of our Asian markets that we can be reached with a narrow-body aircraft,

which is typically what's used by lower-cost carriers. So we're slightly out of reach, which means that wide-body has become the

primary aircraft to connect New Zealand and Asia, which again introduces the need for a more premium experience, which Air New

Zealand has an advantage.

Interestingly, what this all means down the bottom is that between New Zealand and these international destinations, we actually have

a 45% share of that traffic. I'll touch on shortly, but there's also room for growth there, so the top 20 largest origin and destination

markets, Air New Zealand is directly serving 13. And we look at that and say, that really means 2 things. One is that we can do an

even better job servicing those 13 such as that Hong Kong example, and secondly, the 7 that we haven't directly served in a nonstop

sense, which means there's opportunities for further profitable growth.

So I mentioned the 5 features of our network. We're now on #3. This is our cost advantage and the real focus that we have on making

sure we compete aggressively from a cost perspective, both domestically and on short-haul markets. There's a few features to this.

Let's just touch, first of all, on the fact that we are transitioning. We've now got 8 321neo aircraft, which is the bottom aircraft. You

can -- for those Hawkeye planes models, you can see, it's got a slightly different engine type versus the ceo at the top there.



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But what it needs to bring it to life is if you were traveling between, say, Wellington and Auckland on a 321neo, there'll be an

additional 46 seats on that aircraft versus the 320. And together with better engine technology, we can operate those 46 seats with

very, very small additional trip costs. But of course, with the 46 seats, we can do either serve a lower-yielding passengers, make sure

that there's opportunities for that domestic growth as part of our strategy by offering cheaper seats, for instance, in the middle of the

day.

And on peak time flights, we can make sure that we're not spilling very high-yielding demand, so really catering to both ends of the

market in that single aircraft, and we're very excited. The numbers on the spreadsheets would say that we get about a 1.5x contribution

margin using the 321neo aircraft. When we're operating them, and clearly, we've still got some work to do to bring them into the fleet

as much as we'd like. But when we do operate them, we're actually seeing closer to that 2x contribution margin.

But it's not just the aircraft type itself, it's also the fact that we value the simplicity of a single cabin, again, to that egalitarian point that

Greg mentioned. We've got the ability on these shorter-stage lengths, so shorter duration flights to provide a differentiated experience,

but without the complexity of having an economy cabin in the back end of the business cabin at the front.

Then we're talking about premium leisure. So now we're really thinking more long haul and the way that we're developing that long-

haul international network. Premium experiences isn't just a feature of airline travel. I think in any industry that you look at, whether

it's events or consumer products, there's this shift towards premiumization. And it's something that we picked up on in some strategy

work that was being done in 2018 or so. So well prior to COVID. It actually came through a question we asked ourselves about how

do we best position Air New Zealand to win in this long-haul space.

Now it turns out that what differentiates Air New Zealand already is the fact that we can offer those premium experiences. It's not all

about the hard product, the seats, the lounges, for example. It's also about the way that we service customers, and that's what makes

Air New Zealand special, and Nikki will touch a bit on that later.

And so you could see that back then, we placed a bet, and we said, we think that there's going to be growing demand for

premiumization, and we need to make sure that we can provide customers ultimately what they're looking for, which is that premium

Air New Zealand experience, and so we started to reconfigure our aircraft. We introduced what we call economy stretch, which is

some more leg room within the economy cabin. And I think, again, Jeremy will share some of the stats we're seeing on that as an

ancillary opportunity.

But right now, if you're in Singapore at the airport, there's a hangar, it's a SASCO Hangar, where we get some of our wide-body

maintenance done. One of our 787s is in there, and that's actually undergoing a retrofit. This is the one that Greg spoke to, and we

hope by mid-January to have that back into Auckland with our new product on it. Not quite down the Skynest, but that will be coming

in the future when we get the new aircraft from Boeing. So you can see that we have made a decision years ago to head down this

premiumization path, and we're excited about the benefits that, that will provide.

Relationships are key. Greg spoke about that. We're also having amazing relationships with really the best airlines in the world, and

they allow us to connect New Zealanders with parts of the globe that we don't serve directly. So you can see here, it doesn't matter

which region we've got some of the strongest partners. In Australia, we have a co-chair agreement with Qantas.

It's a co-chair agreement. It's a very common type of agreement that allows us to connect into their domestic network. North America,

we work with, in many respects, the world's largest airline, being United, and we've got an extremely close relationship with them.

And then towards Asia, U.K., Europe, we're working very closely with Singapore Airlines, and of course, Air China and Cathay,

rounding up those Asian destinations.

In addition to that, we've also got co-chair partners, as you can see down the bottom right, which provide further connectivity options.

And what this all means is that, first of all, customers get more choice and access to more destinations. Secondly, that we can have

capital deployment efficiency in terms of where we deploy our own aircraft when thinking about the sales support and distribution and

marketing support from these large airlines who have strengthened the home market.

So translating this into some facts and figures for you. On the left there, this is what I was referring to when I said that customers

have more choice. So Air New Zealand can directly travel to 50 destinations. That's where we fly to ourselves with an Air New

Zealand aircraft. But if you actually look at where an Air New Zealand ticket with an Air New Zealand flight number can get you, that

increases to 320.

So recently, we -- some of us in India, we were meeting with other Star Alliance partners. I could fly on Air New Zealand to

Singapore and then seamless connection at Changi Airport in Singapore to connect to a Singapore Airlines flight to Delhi, for


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example, but that whole flight has got an Air New Zealand flight number and the benefits of flying with Air New Zealand such as

lounge exits.

From a capital deployment perspective, an example to bring this one to life, we work very closely with Singapore Airlines. Right now,

actually, we have 3 to 4 daily flights between Auckland and Singapore. Now interestingly, the airlines would struggle about how these

sorts of things could be divided between the various airlines. The depth of the relationship that we have with Singapore Airlines means

that we can actually share that third bank. So we each fly 1 daily flight, and then, depending on the season, either Singapore Airlines

or Air New Zealand.

And again, that brings to life the sense that we can make the best capital deployment decisions as it relates to our aircraft and our

network, but working collectively with these partners. And then in the case of Cathay Pacific, again, recently meeting with them in

Hong Kong, Cathay actually sell about 1/3 of all the passengers on our Auckland-Hong Kong flights. And reciprocally, we sell a very

large share of passengers onto their Auckland-Hong Kong flights. So the power together means there's benefits not just for each of the

airlines, but the customer and also New Zealand as a whole in a sense.

We're excited, excited because, as I mentioned, there are 7 of the top 20 destinations that we don't currently connect to directly

ourselves with an Air New Zealand flight. And we see that as opportunity. There's 2 that I can touch on briefly here, one being

London. And you would have seen, I think, there's been some discussion and commentary about the fact that we've got an interest in

London. It's been a while now since we haven't been operating directly.

And one of the things that I think we hear about from customers more than almost anything else is when are you going to go back

because it's great as it is to be able to connect there with your alliance partners. There's something special about Air New Zealand

flying into London, and we'd love the chance to be able to fly there with Air New Zealand.

And we listen to all of the feedback, not just on network decisions, but it has made us consider when a possible return could be and

what that could look like. So at the moment, clearly, with aircraft challenges and engines not being available as we'd like them, we're

in a position where we can't quite firm up the decisions, but it's one of those areas where I think we could be looking to share more

news in the next months, maybe in the next year or so.

Another market that we're really interested in is India. I mean it's one of the largest growing markets. Air New Zealand, together with

Singapore Airlines, already served that market incredibly well. In fact, I think about 50% of all the customers traveling between New

Zealand and India transit via Singapore. But as that grows and develops further, together with Singapore Airlines, we're really excited

and interested about what we could do to serve that market even more efficiently in the future, so more to come in that space. But

obviously, our ambition, it's high but tempered by the fact that we need to make sure that we do a good job servicing the existing

network first.

And bringing it all together, really, from a longer-term capacity growth perspective, here's what we're expecting to see. It's --

the headline is 3% to 4% capacity growth over that next period. But really, we need to think about this as a different story really

domestically from what we see internationally. So domestic, it's around 2% to 3%.

And many of you have been close working with Air New Zealand for a while now, and that's probably a little lower than what

you've seen in the past. And it's reflective of, in the short dates, that more difficult trading environment that Greg has referenced with

corporate and government spend behind where we'd want it. But it also reflects into the structurally higher cost base that we're going

to be working to offset through things like emissions trading scheme, costs, higher aeronautical charges, et cetera. So as we look to

grow, which we will be looking to do, we'll be obviously calibrating those growth aspirations with the need to make sure that RASK is

growing in the way that we'd like it to. And we do have some new aircraft coming in the form of ATRs and, ultimately, new 321s, and

that can be used to support some of this domestic growth as well.

And then internationally, clearly, again, we're a country that likes to explore. And as we add new destinations and grow existing

destinations, that will support some of this capacity growth that you'll see. Slightly higher range, 3% to 5%, probably weighted a little

more towards long-haul international, but again, making sure that we maintain the share and the passenger share premium that we

have on those short-haul markets.

So that's this network section. There's obviously the chance to have some questions and a bit of a discussion later. But maybe

I'll just wrap this bit up by saying with what I started, that we operate in a market where there's a real need for air travel and

strong connectivity. We've got clear advantages across those 5 features of the network that I talked about, and that translates to

winning results. And that's exciting, but also what makes us excited is the fact that we've got clear opportunities to support future

[indiscernible]47:47.


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So thanks for your time, and I think Jeremy will follow me.

Jeremy O'Brien

Thanks, Mike. Kia Ora, everyone. I'm Jeremy. I am the GM of International here at Air New Zealand. And as Mike

just alluded to, our network and fleet is one of the fantastic foundations we have for our commercial success. But it's not the only

foundation we've got, and I want to take you through a little bit of why I believe you can be very confident in the commercial returns

we're going to be providing as a business in the years to come.

So we've got 3 other kind of core foundations to our commercial success. First and foremost, we've got this unenviable high market

position. I kind of think of New Zealand to Air New Zealand like Eden Park is to the All Blacks. We're really bloody hard to beat at

home. And there's a bunch of reasons why that is, and I'll talk to you about that shortly. Secondly, as Mike alluded to, we are #1 for

travel to and from New Zealand internationally. And that sets us up really well to take advantage of growth in international as we go

forward and a great source of long-term sustainable earnings. And thirdly, we have this appeal across quite a substantive and diverse

range of customer segments. We've got, in each of our domestic and international markets, 3 big segments for based on reason to

[ travel ]. And each of them have unique characteristics so that we're not beholden to or reliant on any given [indiscernible].

So let's unpack these bases for our commercial success really quickly. If I think about us at home, there are 3 key reasons why we're

unbeatable at home, and the first of them is that iconic Air New Zealand brand. Our brand is well known, and it's loved. We have over

97% of spontaneous awareness amongst New Zealanders. Pretty much every single New Zealander knows who we are. Not only do

they know us, they love us. 82% brand in the New Zealand market.

Now that doesn't mean we're perfect. There's 80% -- 18% customers who think maybe we're not so great. And so we need to continue

to work on that. We need to always lean into it in terms of developing better product, being better at customer satisfaction, being

good with our communications. But that is a very unenviable position for our brand to be in and actually one of the leading brands

consistently here in the New Zealand market, regardless of industry or category.

Part of the reason we've got a great brand position is that we invest ongoing. We invest around about 2% of Air New Zealand point-of-

sale revenue every year on our brand and into our marketing activity. That's around about $40 million worth of investment year after

year for us to be able to have that strong sustainable brand position, and we're going to continue to do that.

The second reason we're really strong at home is this unrivaled distribution footprint. Based on Google Analytics data,

airnewzealand.co.nz is the single largest travel retailer in the New Zealand market. On a monthly basis, on average, we generate

around 7 million unique user sessions. Those sessions translate into around about $181 million worth of sales, on average, on a

monthly basis, and it represents around about 62% of all of the revenue we generate here out of the New Zealand market. And that's

up from 55% pre-COVID. So we had this incredibly strong direct business-to-consumer channel that's unrivaled in the market.

But it's not just that channel that's important to us. Our trade partners are really important. They represent around about 38% of the

revenue that we generate here out of our New Zealand market. And we have strong enduring partnerships with all the leading trade

partners in market, and we do a huge amount of co-branded and co-marketing activity to stimulate travel, both within New Zealand

and between New Zealand and the rest of the world, with those trade partners.

The other big thing we've got is really strong business-to-business relationships. We have over 270 contracted corporate clients. Those

corporate clients have an entry level spend of around $350,000 on their domestic travel and about $150,000 on their international

travel. So that provides a great sound base for which we can build our revenue across the course of the year. And you can't talk about

the market here in New Zealand without talking about small businesses. And across that above and beyond and at Airpoints for

Business program, we have over 40,000 small businesses who are a part of one of those programs transacting with Air New Zealand.

So we've got this really strong iconic brand and unrivaled distribution footprint, and then we have this amazing loyalty program. Now

5 years ago, I was fortunate enough to lead our loyalty program, and it was a good program. Kate O'Brien took it over, and

she's going to talk to you shortly. But what I can say in the last 5 years, she's taken it from a good program to now a great program.

And she'll talk a lot about the value that we're going to drive out of that loyalty program going forward.

The bit that's important from a commercial success perspective is the scope and scale of that program. Around 4.6 million members

now across the Airpoints program, 3.2 million of them being Kiwis. That's 2 in every 3 Kiwis over the age of 18 are a member of that

program. And as I go a little bit more into the builds we're going to be making from a commercial perspective, I'll explain why that's

so important. So we've got this really strong home market advantage.


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But as Mike talked about, we're also really strong internationally and, in fact, [indiscernible] for travel to and from New Zealand.

From a New Zealander perspective, 55% of Kiwis who travel internationally do so with a koru on the tail of the aircraft they're flying

in. And the reason that we were able to get that position is based on that home market advantage I talked about upfront.

But that's not the only place where we have preference. In all of our offshore markets, we also have significant brand strength and

purchasing intent from customers. 35%, so just over 1 in 3, of every single visitor who comes into New Zealand comes so -- comes to

us on an Air New Zealand aircraft. So you combine those 2, that's where you get that 45% that Mike talked about. 45% of all travel to

and from New Zealand is on Air New Zealand. And based on last financial year's visitor numbers of about 13 million, that's 3 million

more customer journeys than the next biggest airline that services international travel out of this market.

And so why do we get that from an international perspective? If I look at our offshore markets, one of the things we've always done

is we've invested for the long term. So we don't launch a market, do a big song and a dance and walk away. We build sustainable

strategies to build long-term demand and partnerships in market, and we invest in people in each of those markets we operate within.

So in every single one of our direct markets, we had Air New Zealanders employed by us on the ground, salespeople, marketing

people, commercial people. And in the front of house in our airports, Air New Zealand is who are servicing our customers.

We do that because no one knows Air New Zealand better than any Air New Zealander. No one cares more about inspiring travel to

New Zealand than an Air New Zealander. We put it into our training. It's in our brand. We talk about share our [Foreign Language].

Having those Kiwis and those people who think like Kiwis in market in all of our offshore locations means that we become the partner

of choice for selling Air New Zealand and New Zealand.

We also have this amazing brand offshore. So if I think about the global brand that we have and our innovation, the likes of safety

videos. The one we've just launched with Steven Adams has had over 40 million views globally already. So that's helped us to cut

through and resonate in all of those offshore markets and kind of differentiates us and helps us stand out from the crowd.

The other partnerships that are really important to us are our marketing partnerships with the likes of Tourism New Zealand. We have

a joint venture partnership with Tourism New Zealand, where in all of our key markets, we're pulling resources and taking a New

Zealand [ ink ] approach, again, to get the awareness of destination New Zealand up but in a long-term pipeline and funnel of people

who are interested in coming to travel to the country and, then through our salespeople and our marketing activity, converting them for

travel to our country.

And finally, I can't talk about what we do in those international offshore markets without talking about our alliance partners. So Mike

has talked about the fact that the incredibly strong

[Audio Gap]

perspective. They bring about 14% of the customers who come into our international network off those alliance partners. But they're

also really important for us from a distribution perspective. If I look at United Airlines, Air China, Cathay Pacific and Singapore

Airlines, in each of those markets, they increase their distribution footprint by about 10x versus if we were there on our own. So again,

they enable us to have that really strong international presence when we're looking to encourage travelers to come to this country.

The third piece I want to talk about in terms of those core pillars, those core foundations for our commercial success are the customer

segments that we have that are varied. So here in New Zealand domestically, around about 65% of all passengers we carry across

all of our network are passengers who fly domestically with us here. That generates around about $2 billion of revenue on an annual

basis. And there are 3 quite distinct customer segments based on reason for travel: one being the leisure segment, which includes VFR,

so visiting friends and relatives. That's around about 50%; 30% is business broadly and can be broken down at the subsegments of

corporate, government and SME; and then 20% is either international connecting traffic into our domestic network or a traveler who

has booked, from an offshore location, a domestic flight here in New Zealand within New Zealand.

Now the reason that it's important that we've got these substantive and quite varied customer segments is because it can help us

withstand some of the changes in demand that any one of those segments might get. And we've alluded a little bit to the slowdown in

government spend over the last 12 months, and that's trickled down through into corporate and SME as well. And we've had to pivot

our approach and look to stimulate a bit more of that leisure market to be able to backfill some of that demand that we've lost from the

market.

We do that really effectively, and part of that is because of the data we get out of our Airpoints loyalty program. Those Airpoints

customers are twice as likely to convert because we're able to put relevant and contextualized our offers in front of them. And so when

we put a leisure campaign in market to stimulate the market here in New Zealand, we see at least a 40% uplift in bookings versus a

noncampaign period. And from a marketing investment perspective, we have a return on marketing investment of about 20:1. So we


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can move between customer segments and stimulate demand, particularly in leisure, incredibly well, particularly here in our New

Zealand market.

Now internationally, that represents around about 35% of all the passengers we carry. It's $4 billion worth of revenue. So it's a good

business. It's high-quality business. And again, we've got these 3 distinct segments. Around about 50% of it is leisure. 38% of it is

visiting friends and relatives, and particularly, we're strong there in our short-haul network, Australia and the Pacific Islands. There's

a huge catchment of expat Kiwis coming back to New Zealand from those countries, but also from Pacific Islanders and Australia that

are traveling back home to visit friends and family and relatives as well. And then around about 12% of our international passengers

are business travelers.

One of the things to note that's important as part of what you take away from today is also the mix of cabin that those international

passengers are flying in. One in 5 of our long-haul customers who arrived here in New Zealand on an Air New Zealand aircraft are

now arriving in a premium cabin. It's 20% of customers who are coming in from long haul who are in a premium cabin. And that's a

green shoot that we've seen since COVID, and that's something that we believe is here to stay and we're going to really double down

on. And you can see that in some of the investment we have in our fleet, and I'll talk about that again shortly as well.

The other bit that's important to note around customers is we just don't kind of sit on our laurels and do nothing. We're constantly

seeking customer feedback in order to see how we can meet their needs better, but also commercially find ways in which we can

optimize the different products that we sell and market. And Mike talked about Seats-to-Suit. And so those of you who've followed

Air New Zealand for a long period of time will know that, over a decade ago, we introduced Seats-to-Suit as a way to segment the

cabin and appeal to a wider range of customers. And part of the reason it was introduced is we were really coming under attack from

low-cost carriers and fifth-freedom carriers. So we needed to find a way that we could compete at the very price-driven end of market,

and that's when we introduced the Seats-to-Suit product and a seat-only product. That was a very much buy the seat, and that was --

anything else, you had to add on.

What we've found in the last couple of years is that customers were starting to give us feedback that the seat product may be -- could

be a little bit more generous based on where pricing was in that and based on what the equivalent offerings were for the -- across

market. So we did a whole lot of rebundling and repositioning around our Seats-to-Suit product. Seat got the addition of our IFE, a

snack and also food and beverage, but it still enabled us to keep it at a really good price point so that we could still compete against

those low-cost carriers and fifth freedoms. We dropped second bag, and bag became a buyer for seat customers, or alternatively, they

could just go into the full service Works product.

One of the major changes we made, though, was to introduce an add-on and affordable flexibility product. So on our short-haul

network, you're able to buy up and add on flexibility, and we've seen a huge change in customer behavior off the back of that. First

and foremost, around about 30% more customers are now buying up in value to the Works product, and between 10% and 18% of

customers, depending on the cabin, are buying into flexibility that gives them assurance that they can book early and, if their plans

change, they can get a full refund. And so that changed in the Seats-to-Suit portfolio. It's been received by customers in a way that

they're buying up into higher value bundles. The other thing that it's doing is we've seen a lift in our customer satisfaction. So we put

it into market in July. And on the short-haul network, we've seen a 2% increase in CSAT on both the Tasman and the Pacific Islands

since we introduced the Seats-to- product.

The second product on there Mike talked about, which is our premium upsell in the Economy cabin, Economy Stretch. Now again,

there was a group of customers that said to us, "We're prepared to pay for a little bit more comfort and a little bit more space, but we

don't want to buy up into a Premium Economy cabin. So can you find us something that kind of sits nicely within the middle?" And

again, it's classic segmentation, fighting where the sweet spot is with different value products in the market. So Economy Stretch

gives a customer an extra 5 inches of legroom, about 39% extra space, and the customer also gets a little bit more comfort. They get

premium head phones. They get a soft pillow. And they enter that product at about $150 buy up from standard Economy.

So we've retrofitted Air's 777 aircraft. They all now have Economy Stretch seats in them. The aircraft that's currently up in [ Cesco ],

the first of the 787s, has got Economy Stretch being fitted within it. And in the next 2 years, we'll have it across our entire wide-body

fleet. And we think that that's going to give us between a $15 million to $20 million increase in revenue by that new product being a

premium upsell within that Economy cabin.

The reason I share both these case studies with you is you're going to hear a lot more from us today about things we're either in the

process of doing or we're going to do. And both of these products have been introduced in the last 12 months and a proof that you

don't only get the one point for saying, but actually, this is us doing the things that you're going to see for the rest of the day that we're

planning to implement through our strategy. So that's why we're sharing it, so really good base foundation for commercial success, a

really good platform.


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And then the exciting thing for us commercially is we've got these 5 key growth accelerators or opportunities that we're working on

in the business right now, in the middle of implementing or about to implement. Those 5 accelerators are: long-haul premiumization.

So Mike talked a little bit about that. We're going to be increasing the premium seats across our cabins by 30% by 2030, and there's a

lot of benefit we can get from that. And I'll talk to that shortly; we've invested significantly in next-generation revenue management

to enable us to get the most we can out of our existing inventory; we've also got this really exciting opportunity with low-capital,

high-margin growth through ancillary, but we're going to need to invest a little bit of modern retailing to realize that potential;

within loyalty, Kate will speak a lot to what we're going to be doing to extract additional value and provide better value to customers

through our loyalty program. And I'll touch a little bit on the data and personalization side of that; and then finally, we're doing a

transformation in our cargo business. They're substantive, and it's going to drive significant productivity and efficiency.

So if I look at our retrofit program, this is what the new cabin will look like across -- actually, this will be our ultra long-haul aircraft.

And the only difference in this versus all the other aircraft that have been retrofitted is the Economy Skynest, which you can see in the

corner of there, and I encourage you to try that out midway through decision today. So $0.5 billion worth of investment and retrofit.

First aircraft already up in [ Cesco ], going to be back here in mid-January flying by February, 7 products across the wide-body cabin.

Now having 7 products gives you a couple of opportunities. One is it gives you an incredible breadth of customer needs that you can

satisfy, a huge wide range of customers you can satisfy with that one aircraft. It also gives you a huge opportunity to upsell and cross-

sell through modern retailing, and we'll talk a little bit about that shortly.

But if I look at the cabin here, the first big product we're really excited about introducing is our new business Premier Luxe seat. So

that seats right at the front of the business Premier cabin. It has extra space, extra comfort and extra privacy. It has its own sliding

door, has a number of amenities that are special to that seat. And that will sell as a buy-up product at $820 for long-haul flight and

$250 for short-haul flight. So that's a cabin buy-up product that's coming into the fleet. Not only are we introducing BP Luxe, we're

having fully new Premium Economy and Business Premier seats.

And then when we go to the Economy cabin, we make sure that we've got different value segmentation across that cabin. So not only

have you got the likes of the Skycouch that we've had for a number of years, we're introducing, as I said, Economy Stretch. And then

for long haul, you'll be able to get a session of about 4 hours, we can have a lie down and a sleep on an ultra long-haul flight in the

Economy Skynest.

And so a huge range of product that enables us to appeal to a wide, wide range of customers, lots of cross-sell and upsell opportunity.

And we believe across our premium cabins, that we can get between a 10% to 15% RASK uplift in driving that premiumization, both

increasing the density of the cabin by 30% by 2030, but bringing in to play these 7 different products that we can sell up customers to

over time, so kind of quite exciting from a commercial perspective.

Secondly, kind of the bread and butter of airlines is revenue management. And Air New Zealand has always been an innovator.

And around about 2018, we sat down with a start-up business called FLYR, and we worked with them to invest in a new revenue

management system called Cirrus.

Now the advantage of this revenue management system is it's powered by machine learning. And so machine learning is where an

analyst can put their knowledge and their data on what's happening in market, same with inventory, and they can teach the machine to

adjust its forecast in order to keep learning when they see different stimulus inputted and then respond to changing market conditions,

be that extra capacity that's been added in, some surge in demand that's happened. And we can put a whole bunch of parameters

around our system that teaches the machine to optimize our inventory settings and our pricing settings at -- in any given point in time

around where demand is sitting, where capacity in the market is sitting.

So the great thing about the system is it's highly intuitive, and it's got this awesome user interface so that each of our revenue

management analysts who previously will be trying to manage every single flight every single day at every single time point on every

single market, they can actually set and forget a few parameters within some guidelines. And then if anything falls outside of those

guidelines, the system will raise a flag and it will tell them that, that market needs attention. But what it will also do, it will go -- I've

seen this before, and actually, here are 3 ways in which I think you could respond to those changes in demand or those changes in

capacity.

We believe that the introduction of this new system will deliver us between 1% to 2% RASK improvement across the entire network.

It's been implemented across domestic and short-haul already, and we are 2 weeks away from putting our last 2 long-haul markets

onto the system. And 1% to 2% RASK uplift on a $5 billion business , you're talking between $50 million and $100 million of

optimization that you can get out of this new system. And so we're pretty excited about that, and that's driven by better yield and big

load factors.


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The third growth opportunity we've got is this really great capital-light, high-margin growth that we can get through ancillary. And

we've always had some good ancillary product, particularly a direct product where you can buy into the likes of Skycouch. You can

add a bag. You can choose a seat. But we're going to be introducing some new products into our ecosystem as well, as I said, the likes

of Economy Stretch, the Skynest, and we'll be looking at neighbor-free seating on short haul.

And the way in which you get the most out of these new ancillary products is through modern retailing. Nikhil is going to talk to you

a lot more about how we're transforming retailing at Air New Zealand. He will talk about offer and order management. So rather than

having this very analog kind of approach to the customer buying journey, we'll actually be able to almost do a bit of a pick in a mix,

where a customer can personalize the type of flight product that they want through a range of portfolio of options that we can provide

them with. And so that, in essence, is modern-day retailing with offer and order management. And it's going to be critical for us to be

able to get the most out of both our current ancillary products, but those new products we're bringing in as well.

Our aspiration is to grow that twice as fast as we have in the last 10 years over the next 4 years and deliver around about 40% growth

and turn that business into $0.25 billion revenue business for us. So a big growth aspiration, but we firmly believe we've got the ability

to bring it to market and to achieve that.

The fourth growth opportunity we've got is within loyalty, and Kate will talk a lot more about this. I want to talk about data and

personalization.

So loyalty is important. Why? Our loyalty members has spent, on average, 50% more than a nonmember with us. They convert -- 2x

more likely to convert. Why are they 2x more likely to convert? Because of the information we have to personalize and put relevant

offers to them. Information like what their preferences are, what are the destinations that they most often buy, do they have a aisle seat

or window seat, do they add insurance to their flight more often than not.

What about what the Airpoints balance is? That might sound kind of really basic, but actually you can avoid a whole lot of wastage

by not putting Airpoints redemption offers in front of a customer who doesn't have enough points to redeem, now very simple 101

kind of a marketing perspective. But the ability to have that data can mean that you can put the right level of offer in front of a

customer who has the right Airpoints balance to be able to convert. And we also understand a lot about interconnectedness within our

Airpoints ecosystem. So the Shairpoints product, where you can add family members and friends to your Airpoints account, gives us

an indication of people who are more likely to respond to package offers or travel together. And so there's so much data that we can

use to personalize and provide relevancy of offers.

And if you think about kind of all the different products we're going to be offering over time, having proprietary first-party data in

order to do that segmentation is critical for us, particularly when, around the world, we've seen the demise of third-party data and the

ability for companies to be able to access data pools from outside of their own ecosystem. So Airpoints becomes a critical weapon for

us in terms of that personalization and the relevance that we're [indiscernible].

And then our fifth growth opportunity, and it's a really exciting one for this business, is our cargo growth. We're investing in cargo for

the first time in a while. We've always had a great cargo business. It's always been driven by people who work incredibly hard to meet

the needs of customers. But -- and we saw that over COVID actually, where our cargo business, we maintained connectivity between

New Zealand exporters in the world but also brought critical medical supplies in that we needed from a New Zealand perspective. But

that was driven by people and the culture here within the airline.

The reality is we haven't invested a lot in that business, and it's going to change over these next 4 years. And we're underway already

with 3 key transformation projects within cargo. The first of those is an end-to-end front of house to back of house analog to digital

transformation. If you walk out to the cargo building today, you'll see streams of paper printed out on every flight, where people are

checking off a load manifest and trying to balance up the belly of the aircraft in terms of the inventory that's going in right up until an

hour before the flight goes out. That will soon be fully digitized. And that's going to give a huge amount of efficiency and productivity

to those people to be able to do their job a whole lot quicker but also for us to be able to optimize what we're doing in terms of where

that inventory goes within the belly of the aircraft.

We're also investing similarly to what we've just done in our passenger business, into modernization of revenue management. So we're

going to revenue manage the belly of the aircraft, in the inventory in the belly of the aircraft. So again, great efficiency gains that we

can get through better yield through our cargo business and implementing that new state-of-the-art revenue management system.

And finally, and really exciting, in about 2 years' time, we're going to start construction of a new purpose-built state-of-the-art cargo

facility within our Auckland International Airport cargo hub. And it's going to be incredibly exciting in terms of the ability for our

cargo team to be able to have this modern facility at biggest transit point for cargo into and out of New Zealand. We think that, that


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investment and that focus and the productivity we get from it is going to, over the next 4 years, improve our average revenue streams

by about 20% and build cargo to around $0.5 billion business for Air New Zealand.

So in summary, from a commercial perspective, we've got these really strong foundations that provide us with real confidence in

terms of sustainable earnings for the business. But on top of that, we've got these 5 growth opportunities: long-haul premiumization,

premium cabin that's going to be increased by 30% by 2030, and we think that, that's going to drive us between a 10% to 15% RASK

uplift; we've got next-generation revenue management, and the implementation of that tool, we believe, is going to drive us a 1%

to 2% RASK improvement; we've got low-capital, high-margin growth with our ancillary product and offer more to management,

and we think that ancillary will become $250 million per annum revenue business for us; loyalty is going to continue to enable us to

personalize and provide relevant offers so that we can be confident as we look to upsell and cross-sell product. We can put the right

offer in front of the right customer at the right time; and for the first time in a number of years, we're investing in our cargo business,

and that's going to drive significant productivity and efficiency gains and build that business to upwards of $0.5 billion business for

Air New Zealand.

So huge opportunity for growth, and that takes us from what would be underlying 2% to 3% growth to actually what we are targeting

as 4% to 6% growth from a revenue perspective in the years ahead. I hope that's been helpful.

I'm now going to pass over to the better O'Brien, Kate O'Brien, and she's going to talk to you about the loyalty program. [Foreign

Language]

Kate O'Brien

That's very kind, Jeremy. Hi, everyone. I'm Kate O'Brien, and I look after the Loyalty business here in Air New Zealand. So we have

a fantastic opportunity to grow our Loyalty business by between $40 million to $60 million in EBITDA by 2028. The opportunity

is in 4 parts of the business, so sales of Airpoints Dollars to third parties, our products portfolio, flight redemptions and our frequent

flyer offering. This will drive benefits to our partners, our members and Air New Zealand and is really underpinned by investment in

digital, data and personalization.

So as Greg said earlier, loyalty is 1 of the 3 key pillars in the Kia Mau strategy. And the reason that we're choosing to invest in loyalty

is for 3 reasons. Firstly, it's capital and carbon light. The second is it's a source of stable external revenue generation. And then the

third is it's a driver of share shift and yield premium to our airline.

So our Airpoints program is quite unique in that our currency is pegged to the New Zealand dollar, which means that customers can

redeem their Airpoints on any seat, any flight or through the Airpoint Store for the equivalent of the cash price, and we know that this

drives a lot of trust and utility with our program.

So this goodwill that we have, partially driven by our program structure, has given us this really strong foundation on which to grow.

So we can see here -- firstly, we've seen really strong member growth. So we have more than 4.6 million Airpoints members now, and

that's grown at a rate of 11% CAGR over the last 10 years. Our Airpoints members drive a revenue premium to the airline. And so you

can see as members move up tiers, that shows how much more engaged they become with the airline.

And thirdly, the program generates strong and stable cash flows. And this really illustrates the breadth and strength of our program on

the ground, so beyond flying and how our members are engaging on the ground.

So there are 4 parts to our Loyalty business and 4 opportunities for us to grow. And I'm going to go into each of these in a bit more

detail in a minute. The first is sales of Airpoints Dollars to third parties. The second is our proprietary products portfolio. The third is

Airpoint Dollar redemptions on Air New Zealand, and then the fourth is our frequent flyer program.

So all of this is underpinned by investment in digital, data and personalization. We have recently replatformed the Loyalty business,

so this was quite a significant 3-year transformation for us. We now have this brand-new platform to power loyalty. And this is really

important because it gives us the capability and to be able to do a lot of the things that I'm going to talk to you about today.

So in addition to our new platform, as Jeremy has already spoken to, we have this really rich data set. And we can use this to better

drive loyalty to the airline, to provide our members with a more personalized service and to give them more relevant [indiscernible]

offers. So this investment in personalization is really important for us. We've got this really strong member base of over 4.6 million

members. This will help us increase or continue to increase the leveling of engagement that we see with our members.

So the first pillar of our program is the sale of Airpoints Dollars to third parties. So we've got a really broad range of partners that we

sell Airpoints to, and we're looking to accelerate this growth further. So we've got 2 sets of partners or 2 types: financial partners and

retail partners.


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Close to 70% of Airpoints Dollars that are issued are issued by third parties, and 70% of those are issued by 4 financial institutions, so

primarily through card payment products such as credit cards. Airpoints members spend more than 3% of New Zealand GDP on the

Airpoints Dollar eligible cards. And our benchmarking shows us that this is strong compared to peers, but there is still an opportunity

for us continue to grow in this space.

Interchange regulation in 2022 did impact sales of points to third parties, and we do expect there is any further regulation for that

to have an additional impact. So there are 3 things that we're looking to do to mitigate this. The first is we're looking to expand our

partner network and bring on new Airpoints partners. The second is we're looking for -- we're looking to give our members new ways

to earn Airpoints Dollars, so moving away from the traditional spend X get Y concept. And then the third is to grow our products

portfolio, which I'll talk a little bit more about in a minute.

On the retail partner side, we have more than 35 retail partners covering more than 85 brands, and this gives our members lots of

opportunities to earn Airpoints Dollars on their everyday spend. So we've got partners in the key retail categories of grocery, fuel,

DIY, and home and living.

One thing that we're always looking to do in this space is to grow and bring on new partners. And one thing we do is we utilize these

data to understand where our members are spending and therefore, which categories we might want to bring new partners in on. One

thing we noticed during COVID and coming out of COVID was that by babies and pets became quite large spend categories for our

members. So as a result of that, we've added 2 new partners recently, Petdirect and Baby On The Move.

Everyday Rewards is our newest partner. So that now goes live on the 2nd of December, which is very exciting. This is quite a

big deal for us, this relationship, for a couple of reasons. The first is it gives us -- whilst we've already got this really broad partner

network, it gives us really strong coverage in a couple of the key spend categories. And a good example of that is grocery. So at the

moment, our members can earn Airpoints Dollars when they shop with New World. That will still be the case, but from the 2nd of

December, our members will also be able to earn via the Everyday Rewards program at Woolworths, so it gives us much greater

coverage in the grocery category as well as a couple of others.

So the other reason why this is a really interesting relationship for us is it is a move away from the traditional earn setup that we have

had. So traditionally, we've required members to show their Airpoints number at point of sale. This relationship doesn't require that.

So it gives our members new ways to earn, new partners to earn at, but it also opens the door for us to grow our coalition in new and

different ways.

So we have an aspiration to double the earn that we get from this retail partner network. And in order to do that, we are actively, at the

moment, exploring partnerships in insurance, utilities, wealth management and experiences.

So the second way that loyalty generates value for the entity is through our proprietary products portfolio. So currently, that consists

of the Airpoints Store, our OneSmart travel card and Koru memberships.

The Airpoints Store has grown quite materially since FY '19. It was traditionally a redemption site for our HVCs that had a small

number of products. We have now grown this to a $50 million-plus e-commerce platform. We now have the ability for customers to

earn and spend Airpoints dollars. We have over 14,000 SKUs available now. So this provides relevance to a far larger portion of our

members.

At the moment, 4% of our member base interact with the store, on average, 1.5x a year. So if we can grow that to even just 6%

interacting, on average, twice a year, we can double the turnover that we get from the Airpoints Store.

So there are 3 opportunities to grow in the product space. The first is to grow the existing portfolio set, so the store, OneSmart and

Koru. The second is to launch and to grow further into the Airpoints-branded or white labeled space. So that could be things like

payments products, insurance, wine. There's quite a few things we could do in that space. And then the third is partner services, so

selling data insights and marketing services to our partners. Growth in this space is also a really good way for us to mitigate any

further interchange impacts.

The third pillar of the Loyalty business is Airpoints Dollar redemptions on Air New Zealand. So Airpoints can be redeemed on any

flight, any time with no blackouts. And we know that this transparency creates a lot of value for our members. They tell us frequently

how much they value this utility that we give them, and you can see that our members have been increasing the number of Airpoints

that they have spent with the airline over the last 10 years. As you would expect for an airline loyalty program, Air New Zealand

flights are our most popular redemption choice with 80% of Airpoints that are redeemed being redeemed on Air New Zealand.


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Redemptions are as valuable as a cash sale. So because the redemption price is the same as the cash price and that moves based on

demand, we do get a yield from a redemption that mirrors a cash sale. So this pegged currency concept where a point equals a New

Zealand dollar is quite unique in the airline loyalty program world. And we do periodically review whether we should move to a more

opaque points-based system like most of our competitors use.

Now there are pros and cons to each of these structures. But the pros of our current system that it's -- that creates a huge amount of

transparency for our members. And as I said, they constantly tell us that they really value that.

What the current structure doesn't offer us so, is it doesn't offer us the ability to move the price of a redemption seat below that of the

cash price. And there's a couple of reasons why you might want to do this. One is it helps give a reward back to a member sooner.

So it helps reinforce the value of the program by getting a member to a reward faster that in turn creates loyalty and gets that loyalty

flywheel spinning. So that's the first reason.

The other reason is it gives us another tool in the revenue management toolkit to help us optimize load factors. So what the team are

working on at the moment is a redemption offering that allows us to preserve the dollar-for-dollar concept, meaning any Airpoints

Dollar will always be worth at least NZD 1, but it gives us the ability to make Airpoints Dollar offers to customers.

So that means, for example, if we know Richard likes to go to New York and maybe we have a soft period coming up on our New

York flight, we might decide to send him an Airpoints Dollar offer. That helps to speed up the loyalty flywheel with Richard, and it

gives our analysts another tool to help manage our loads.

And then the fourth pillar in loyalty is our frequent flyer program. So we have a really good opportunity here to improve the benefits

that we offer our HVCs and further drive loyalty to the airline. So there's 3 things that we're doing in this space. The first is we are

going to add a new tier above Elite. So what we know happens is at the top end of the Elite spend, our members reach the ceiling of

our program, and we know that they split their wallet between our airline and others. So creating that aspiration for the top end of Elite

helps drive loyalty back to the airline.

First new tier will be -- for our very top end of Elite, all around providing a seamless travel experience for these members. So the

second thing that we're working on at the moment is refreshing the benefits that we offer our Silver, Gold and Elite members.

So just to give you a couple of examples, things that have tested really well, which the team are now further exploring, are mid-tier

rewards, so giving members rewards within their current tier to keep them engaged, a status point top-up option. So essentially giving

members the ability to self-save if they don't happen to -- if they just miss out on maintaining their tier in a particular year. And then

access to an Elite and business class only lounge at Auckland International.

The third part of this tiers and benefits refresh is just ensuring that the benefits we already offer today are offered in a really efficient

manner. And a good example of that is our recognition upgrade process. So we know that there's more that we can do to make that

process more seamless, and that's something that the team are actively working on at the moment.

So in summary, we have a really strong loyalty program and a great foundation on which to grow. We've got these 4 clear

opportunities for growth, and we believe we can get an additional $40 million to $60 million in incremental EBITDA by FY '28.

To finish off this section, we're going to hear from one of our Airpoints partners, American Express, as to how they value the loyalty

partnership.

Unknown Attendee

American Express and Air New Zealand have a long-standing and valuable partnership that is united by the common fact that our

customers love to travel and have unforgettable experiences. And together, we have created the fastest Airpoint Dollar earning

Platinum card here in New Zealand. It really helps Kiwis get on their next adventure sooner with Air New Zealand.

I love speaking to our customers, who have been able to take their family on an overseas holiday, explore our beautiful backyard here

in New Zealand or even pick up something from the Airpoints Store simply by turning their everyday spending into Airpoint Dollars

with their Amex card. And with Airpoints being such a sought-after loyalty program, our partnership helps us to tack new customers

as well as ensure that the existing ones receive extraordinary value and benefits from American Express and Air New Zealand.

Well, there are many reasons American Express enjoys working with Air New Zealand. We share a commitment to delivering

exceptional customer experiences through our customer-first approach, and both brands have a global presence, and that presents

a unique opportunity to partner in the many countries that we operate in. Our team also enjoys the collaboration and commitment


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to excellence that comes with working with the Air New Zealand team, and that includes the pursuit of innovation in the Airpoints

Program, which benefits our mutual customers.

While there are so many exciting opportunities on the horizon for our partnership, ultimately, our future is guided by the shared values

we have and our commitment to customers, our dedication to providing exceptional customer experiences and the integrity in how we

work together to build meaningful relationships for our customers.

Kim Cootes


Head of Investor Relations

All right. Thank you to all of our presenters so far, and thank you, everyone, for your attention. We are now going to take a break.

I make it is roughly 20 to 3. So we'll come back here for 3 on the dot. So please have some afternoon tea. It's out the front or there's

snacks, go to the bathroom. Do your thing, and we'll see you back at 3. Thanks.

[Break]

Nikhil Ravishankar


Chief Digital Officer

Good afternoon, and welcome back. I hope you're well snacked up. This was a section that needed to come after the break because it

all things digital. And if I followed Kate, you'd probably fallen asleep. So I'm glad you all had a break and have caffeinated yourself.

Look, it's my great pleasure to be able to share Air New Zealand's digitalization journey with you. It's an area of the business where

we've got some great momentum. And some of the positivity you're hearing from all of my colleagues is really underpinned by the

success we've already seen to date in this program of work and the plans we have ahead.

As Greg mentioned, digital is one of our core pillars in the Kia Mau's strategy. And our ambition here is quite genuinely to build

the world's leading digital airline, and we're dead set serious about that. And we're well along the way of doing that. But there's 3

things I'm going to cover today. I'll share with you sort of our approach. I'm going to use a couple of analogies to try and make this

interesting, but bear with me. It didn't quite work with my wife. So I'll give it a go anyway. And I'll also share with you some progress

we've made to date. Secondly, I'm going to talk to you about our plans ahead for the next 2 to 3 years building on this momentum.

And finally, I want to highlight the importance of this program to the fundamental performance and profitability of this airline. So let's

get into it.

Speaking of our approach, our approach is based on sort of 4 high-level principles. First of which Greg spoke about. He referred to

it as walking and chewing gum. We really need to be ambidextrous, have needed to be and continue to need to be ambidextrous as

we execute this program. Secondly, we have a program here that necessitates us to lean into the complexity that we face, and I'll talk

about that in a second. The other thing is we can't fix what we can't see. So a large part of this program has been about improving

our situation awareness. And as an airline, we generate terabytes of data every day. And finally, about 2.5 years ago, digitalization at

the airline became a team sport. So every Air New Zealander has a role to play. It's not necessarily outsourced to me and my team in

the digital department to get this work done, but rather, we've all sort of stacked hands and we've said that the ship has sailed. We're

already a digital enterprise, so we might as well all play together to try and execute on this program.

Using that approach, we have 4 focus areas. The first one being strengthening our digital foundations. Look, this is where our need

to be ambidextrous comes into play. We've had to solve for this while we've been delivering outcomes in the other 3 focus areas to

its right. And we've had to do that in a way where we deliver thousands of little changes while we also focus on executing very large

complex multiyear transformation programs of work. I'll give you a bit of a sense of that in a second.

The next focus area is winning on customer experience. This is where our approach of sort of meeting complexity head on has come

into play. Pre-COVID, not just at Air New Zealand, but airlines around the world, the focus was around digitizing the happy path or

the sunny day scenario. And when the proverbial hit the fan, we relied on our frontline staff to come in and save the day. They were

there to deal with the exceptions. Post-COVID, when volatility and changes are new normal, we can't get away with that. We really

have to lean into the complexity and start digitizing the exceptions as well.

The third focus area is maximizing revenue potential. This is where Jeremy's 4% to 6% of revenue growth comes from. This is a mega

transformation of the industry, and we have some structural advantages that puts us in a very good place to take advantage of it. And

I'll share a bit of that also.

And finally, last but not least, unlocking operational efficiencies at pace, not as once and done. But now that it's a team sport and we

have digital, data, design people embedded in all parts of the airline, this could be one where the flywheel continually rotates. So we


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aren't just trying to find one-off efficiency gains but continuous improvement across all parts of the airline. So that's a bit of a sense of

the recipe.

Now let's get into the dishes themselves. So this is the analogy coming up. Strengthening our digital foundations, the best way to think

about this is the pantry. This is what allows us to cook the dishes in the other 3 focus areas, and the pantry needs to be well stocked.

The first 2 bits, the top 2, think of it as the more basic ingredients in the pantry, the salt and pepper. It's not working, is it, [ Jan ]? I'm

in now. So keep going.

So as Greg mentioned, 3 ago, only 30% of our infrastructure, the storage and compute that we build everything off was in the cloud.

Today, that's 93%. That's industry-leading stuff. And we've done that with great work internally but also alongside some global

partners like AWS and Microsoft. The reason that matters is, a, it makes the boat go faster; b, it gives us the agility and adaptability

we need; and three, as you've been hearing these snippets of digital transformation from my colleagues, it allows us to execute a

program concurrently across all parts of the airline. The airline is 9 key domains, and each 1 of them has the technology size of a large

enterprise in the New Zealand context. So there's a lot of moving parts. So that matters a lot.

As far as connectivity is concerned, again, there's a lot to talk about there. But maybe the one thing I would say is low earth orbit or

Starlink plays a really interesting role for us as an airline. A, on the ground, it allows us to improve resiliency. So 18 of our 20 ports by

the 9th of December will be Starlink enabled, not just to access the Internet but also our all core internal systems. So if they are cut out

from the physical network, those airports can operate in isolation. As a lifeline service provider, that's a pretty big deal.

In the air, it allows us to give our customers access to ground-like internet capacity while they're flying with us. That allows you to

access your favorite media streaming service. Obviously, the relationship with the IFE changes over time and maybe our domestic

A320s now can also fly Trans-Tasman, et cetera, but also allows you to do work like you do on the ground, except maybe take those

pesky video conference calls. Maybe you might want to avoid that. But 2 of our aircraft will be Starlink enabled by February this year

-- next year.

The bottom 2 are the more exotic ingredients and as a sort of critical infrastructure player and a lifeline service provider, cyber and

identity is one where we have to be in the top quartile. We get this externally assured regularly, and we have an extensive program in

place. And our teams are doing a great job, and it's based on some industry best practice and so on.

And finally, I'll butcher this again. Maybe this is not the exotic ingredient in your pantry, but this is the cooking oil. There's no dish

that you can cook without data and analytics. And here, again, great momentum over the last few years.

Lot of enterprises generate a lot of data, but you can't really use that data because they're trapped in the applications that generate

them. Mike Parsons is here, our Head of Data and AI. Him and his team, along with a lot of our colleagues across the airline, have

been busy freeing that data so that it can be used to, a, improve situation awareness; but b, also improve the quality of decision-

making, either by humans or by the numerous bots that we have running alongside our staff across the airline. 75% of all the data we

generate is now available for inside generation and decision-making.

Just so as it happens, when we started this program, GenAI was not a thing. Now it is a thing. And the thing that gets GenAI going

is data. These LLMs, large language models, are trained on the Internet, but they don't quite understand Air New Zealand. And it's

the same data that makes them useful in our context. So these 4 pillars of our foundations are in pretty good shape. And under the

covers of any enterprise, large or small, these are the same 4 key pillars that are the sort of unsung hero of digital -- heroes of digital

transformation programs.

So with that as the [ package ], we'll start cooking some dishes maybe. No 3-course meal goes well if the entree isn't very good. And

winning on customer experience is our ticket to the dance. Our Chair is absolutely having a ball at the back there.

So winning on customer experience for us matters because that creates loyalty to the brand, and it allows us to monetize that

loyalty obviously. And for us, customer experience has 2 components to it. Number one is to not just meet but exceed our customer

expectations. And in the digital realm, our customers' expectation isn't just benchmarking against -- us against another airline.

That said, the United app is very good, and we keep a close eye on that, but actually, benchmarking us against their most favored

experiences. And that bar is much higher. And the teams have been doing a phenomenal job in that space post-COVID. We've got a

lot of momentum.

The second aspect of winning on customer experience is self-service. As far as we're concerned, an airport is a means to an end. And

the more we can get you to do outside of an airport, the better, and so a lot of investments have gone into enabling self-service through

our digital assets. This, again, [ is not ] an exhaustive list, but it is a list where we've either delivered these initiatives or we're working

on delivering them as we speak.


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Maybe the best way I can bring this to life is through the case study of our app. 1.6 million users use this app on a monthly basis. It's

got a rating of 4.7 on the App Store versus 3.5 the App Store rating that our old app had.

We decided to build this app as we were coming out of the second lockdown in Auckland. And one of the reasons we did this

was to create an ability to communicate in real time with our customers. The old app was much loved, but it was not a channel for

communication. We needed to get customers to download the app every time we needed to make any change to it. Obviously, when

you have a couple weeks to open the Trans-Tasman border, that's not flexible enough.

So we built this app using a framework called back end for front end. What that really means is your app is just a blank canvas, and

every time you open it, we paint over it. So it gives us great flexibility to do a bunch of stuff around communication. But one of the

other thing it allows us to do is to deliver features at a great pace, great frequency. And here's some of the sort of phenomenal stats

that we've seen that we've been able to sort of deliver through this new app.

The first one is around disrupt management. As I said, the need of the hour post-COVID was to lean into exceptions management, the

complexity. Today, the app allows you to self-serve in the context of a disrupt 65% of the time. So 65% of all disrupts we have can be

managed through self-service. Three years ago, you would have to queue up at the airport or call a contact center to be able to do that.

The benefits obviously are pretty -- are significant for us as an airline but also for our customers.

The other stat maybe worth paying attention to is the number of calls into the contact center. Only 12, 18 months ago, we were

consistently getting 90,000 calls into the contact center, 45,000 of which we would abandon. And if you did get through, you

would wait on average about 40 minutes to speak to us. Today, we get 25,000 calls into the contact center. Some of those calls have

vaporized because of schedule surety, but we've still got our fair share of disruptions. A large part of those calls have disappeared

because of the self-service capabilities we have enabled.

Not only do we only get 25,000 calls into the contact center, most of which we answer under 5 minutes, a lot of which under 2

minutes actually, 40% of those contacts are non-voice. And a non-voice contact to us is 3x more productive. That stat is industry-

leading. No other airline in the world can claim that. So just one digital asset, of which we have many, is proving to be a very valuable

tool for us to win on customer experience. And we'll continue to do a lot more in this space.

Now the main course, maximizing revenue potential. This is a mildly complicated story, but let me give it a go. Look, the airline

industry digitized itself quite a way back. So one of our pieces of software here went live in 1973. And we created an airline retailing

marketplace quite a long time ago. We called them the GDS systems, the Sabres, the Amadeus, the Travelports, Navitas, et cetera. But

since sort of digitizing the airline retailing paper-based process, so rather than getting a sort of 3-copy paper ticket, we now send you

a PDF in the -- in your inbox or through our app, so the focus has really been about digitizing that paper process. And we've sort of

plateaued out after that.

We haven't really taken advantage of the new e-commerce capabilities that are available today. So that's really the sort of revolution

that's happening in the airline industry, moving from a digitized paper-based process to real digitalization of the airline retailing space.

We internally refer to that as next-generation retailing.

What does that actually look like? We're all familiar with the left-hand side process. It doesn't matter on our website, at expedia.com,

if you go to your favorite travel agent. Apparently, people still do. You essentially follow -- Jeremy is giving me -- we essentially

follow that same linear process. We search for a flight. We pick the dates. We enter the number of passengers that are going to be

traveling, and we go through that process, and we end up booking a flight. That happens during the booking flow. And once that's

done, you'll now -- we shift you into a travel part of the process. That process, as I said, is digitizing the paper process that we have.

Going forward, we are taking advantage of the Internet and the e-commerce capabilities that we have all taken for granted when we

shop online, sort of the amazon.com experience. So we're introducing in the airline industry, the concept of a -- it's not revolutionary,

but it is for the industry, a shopping cart, which allows us to do a few different things we haven't been able to do. And that's being --

and that's very much focused around being customer-centric.

The first thing it allows us to do is to generate dynamic offers. So dynamic offers beyond just the airline seat into airline ancillaries,

which we've done to an extent but taking it to the next level and also extending it into first-mile, last-mile transportation, hotels and

other non-airline ancillary products.

The second thing the shift to that model allows us to do is hyper-personalization. And Jeremy and Kate have talked about that, our

4.7 million members and the data we have not just about your travel preferences but also how you interact with your ground partners.

Using all of that, we can generate offers that makes sense to you. Rather than a more ubiquitous sale to Hawaii, if we know you're


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a road warrior between Auckland and Sydney, we can generate offers that is more -- that are more meaningful to you, a 6-flight

package, for example.

And finally, what it also allows us to do is the ability to cross sell and upsell more effectively. This process on the left-hand side is

typically done ahead of travel and we leave a lot of value on the table by not being able to cross sell and upsell either at the airport or

in the air.

So just to bring this to life with a couple of examples. For the road warriors amongst us, especially if you're going back and forth

between the same city pair, regardless of how many times you've traveled with us, we still put you through the same process each

time you want to [indiscernible]. You might also have a favorite hotel. You might use Uber at both ends of your trip. What we can do

with the new model now is, with a click of a button, clone the previous trip; and 2 clicks, and book that travel for you. And that would

include also the hotel stay that you've got. And the teams are busy prototyping this on the back of some of the early investments we've

made.

The other thing it allows us to do is to -- the entry point to booking can be very different to what it is today. So if you're a family of

4 looking to go on a holiday, rather than start with the destination you want to go to and search for your flights, you can start with

the budget you have for your holiday, and we can auto generate a set of holiday options, including the experiences in each of those

destinations. So that's the type of stuff that we've been able to prototype, and we're starting to work on productionizing, if you will,

over the next 2 to 3 years. This is what really helps us unlock that 4% to 6% revenue growth that Jeremy has been talking about.

Here we go. Now to the third course, the dessert course, unlocking operational efficiencies at pace. There are 3 components to this.

The first for us is about making sure that our staff are given the right tools to do their jobs more efficiently. The second aspect to that

-- to this program is ensuring that we improve our situation awareness. And third is to either remove steps in the process or reimagine

the entire process through the lens of automation.

In terms of tooling itself for example, we're one of the only airlines in the world where we've issued an iPad or an iPhone to almost

every employee. The only 2 groups where we haven't done that is baggage and ramp. And Kate and I are very busy working through

the business case to make sure that they're also tooled. And we're not doing that to make sure that they can take selfies while they're

on shifts but rather to use that as a platform for innovation. We have put out about 2 dozen apps that our staff use today to facilitate air

travel either to deliver a better service onboard or on the ground in terms of our airport staff. And I'll share one of the examples with

you in a second. But in the flight deck, this has also had a very interesting impact.

So we're, again, a world's first, the only airline across all our fleets to have a paperless flight deck. So across our widebodies, narrow

bodies and turboprops, pilots now carry a single iPad. And on that iPad is some crucial apps that they need to do their jobs effectively.

Now that's been great in terms of improving operational efficiency, our on-time performance. From a sustainability point of view,

we've taken paper the height of the Sky Tower out of our operations. But also going forward, what that allows us to do is what we call

dynamic flight planning. And this is something that Richard, I think, will talk about as well in a second, but this allows us to really

optimize how much fuel we are using by, in real time, adjusting our flight plans either on the horizontal or vertical axis.

One other tool that I want to share with you that's having a really big impact in our operations is what we call Ops Collab. I've just

recently come back from Austin, Texas, where we got to present this to a bunch of our airline peers and Apple and some of the

partners. And this app was the talk of town. And the reason for that is this is having some quite significant impact on our on-time

performance stats since we've started to introduce it.

This app here, Ops Collab, is used during a turn. A turn for an airline is our version of a Formula 1 pit stop. So as you guys all -- as

one of our planes pulls in and we dock it at the gate and you start to disembark, grab your bags and hit to your next airport, there are

dozens of teams at the airline executing about 2,000 to 3,000 tasks, in the case of an A320, in 45 minutes to execute a turn. That needs

to be executed with precision for us to have a chance for that aircraft to take off on time for its next flight. This is the tool that we've

built to help facilitate that.

Before this tool, our staff relied on 2-way radios and a hub-and-spoke model where message would go to an airline operations center,

which then would get broadcasted to the various different parties. And we lost a lot of time in not getting the right messages and

situation awareness to the right people across the airline. This tool allows us to do that more effectively. Think of it as a WhatsApp

for every flight. And anyone who's involved in the turn of that flight gets to subscribe into that WhatsApp group, and they can

communicate with each other in real time.

There are 3 benefits that we've seen from this app. One, obviously, is improved communication and coordination to execute that turn

precisely. Two is it's had a massive impact on the psychology of the turn. The turn historically is a penalty-based sport. If the flight


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is delayed, we try and find the team that's -- that we can pin the blame on. So is it catering that was late or was it fuel that was late, et

cetera?

What this app allows us to do is actually flip that on its head and turn it into a reward-based sport. So we've taken some inspiration

from gaming. And, we've spent a lot of time designing in micro rewards. So if the cleaners finished 30 seconds ahead of time, they can

gift that to the next group. We can celebrate that. At the end of a successful turn, imagine with virtual high fives flying. So people are

enjoying the fact that they've now got a way of celebrating each other's success and being very being -- sort of moving away from it

being sort of a high-stress penalty-based sport. So more serotonin, less cortisol is what we want when we are executing our turn.

And finally, situation awareness. Every step of every turn now is a data point that we can collect, and this is important because then

we can use that information to fine tune our -- what we call our precision time line, the macro process that defines the sequence of

activities that executes a turn.

This is an area where we are under stress obviously with the aircraft issues, the engine issues and so on. So having it [indiscernible]

has been a bit of a game changer for us. We're targeting 2% to 4% on-time performance improvement using this capability. And we're

already starting to see progress towards that, particularly in our turboprop fleet. It's been quite a successful launch, and we've just

launched this on domestic a couple of months ago, and it's going to be rolled out into our international fleet as well.

Look, it's very hard for me to get through every example of -- or every initiative we have in our digitalization program. But I wanted

to give you a sense of how we're approaching it and sort of the key focus areas for us and the momentum that the teams have been

building in this space.

In closing, the reason this audience should care about this is because 70% to 80% of all of the incremental EBITDA benefits that

we've been talking to you about today, and Richard will talk about it a bit more, comes from our ability to execute these programs

well, and what we've now got is a track record for delivery. So we've been scoring a lot of these 9-point tries that Greg talks about, 1

point for talking, 9 points for doing. And we have a very solid plan and momentum to continue to score those 9-point tries. And this is

a big success area for us, and we expect it to continue to be so.

All of these are impossible without some fantastic talent. Air New Zealand, as Nikki will talk to you about in a second, it's been the

employer of choice for many, many years. And so we get to attract some fantastic talent not just in the operational parts of the airline

but also in my area, in digital. 35% of our staff are brand new with contemporary skills, but we also rely on some global partners who

help us execute programs like this.

The other thing that's really been helpful for us is our new ways of working. And I think that's a good segue actually for me to stop

butchering my kitchen analogy and hand over to Nikki Dines, who's going to talk to you about our most important asset, our people

and these ways of working I've been sort of alluding to. Thank you.

Nikki Dines


Chief People Officer

Hi, everyone. It's great to be here today talking to you about our people here at Air New Zealand, which, as Nikhil has said, we

consider to be our most important asset in delivering on our strategy.

So you heard Greg talk earlier about the importance of culture, having the right team. So I'll talk to you today about why that is

important to us. I'll talk to you also about our union relationships and why they're important and why we invest in them. I'll also talk

to you about our operating model. So what we've done to change the way that we work and the way that we plan for our business and

how it's helping us to deliver value faster.

So put simply, we think our people are what differentiates us in the market. If you look at those awards that Greg talked about,

winning the airline of choice, the Condé Nast award that we -- were announced a couple of months ago, first and foremost, that comes

down to the people that we have. So we think you probably all have had this experience or know of people who say when you step on

a plane overseas and you're greeted with a kia ora at the door, feels like you're already in New Zealand. So that is really what we think

gives us that competitive edge in the market.

We're often asked [indiscernible] what makes it so strong and how we've sustained it through some pretty challenging times,

particularly through COVID, and that's not something that we take for granted. It is something that we really actively invest in because

we think, with a strong culture, we can attract the best talent. And you'll see there on the screen there that we have over 1,700 jobs last

year and 68,000 people applying for them. And that's pretty standard for us. I've been here for 11 years, and we tend to get to those

kinds of rates of applications each year.


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It also helps us to retain our great people. And again, from the screen, you can see our turnover rates. So in New Zealand, you're up

around the 17% mark. Here at Air New Zealand, we're at 6.4% [indiscernible] we're at less than 5%. So that's really important to us to

be able to really bring in great talent and keep them here and have them highly engaged.

We've got a really diverse workforce. You can see that from the screen. We're a very heavily unionized workforce. We've got people

located around the globe. We've got quite a range of tenure for our staff. We've got particularly long service in those safety sensitive

areas like in cabin, pilots and engineering. We've got other parts of the organization where we're building back our workforce after

coming out of COVID.

Now our view is that regardless of people's union membership, where they're working, how long they've been here, if we treat them

fairly, pay them a fair wage, we give them opportunities to develop, that's going to translate into a really strong employee experience,

which then translates through into our customer experience. And we see that. We see in our frontline workforce. We have scores of

over 86% in the airports for customer satisfaction, 91% onboard the aircraft. And we know that, that is one of the things that impacts

the most on our customer satisfaction, is that experience that they have with our people, particularly when they're in flight.

It also translates into loyalty. So what we saw through COVID was we unfortunately had to let 3,500 people go as we've kind of head

into COVID. We've built back very rapidly, and we saw over 1,000 people come back and rejoin us. So for us, it was excellent to get

there, that loyalty and that experience back into the organization.

You'll see there on the screen, we have employee engagement at 71%, and you might ask why it's not higher than that? We have an

aspiration. We used the Glint employee survey tool to measure engagement here. The global top quartile benchmark is 78%. Now

we are -- that includes all sorts of businesses. We are obviously a very heavily unionized, very heavily operational business. So 71%

actually scores pretty well when you look at those types of businesses, but it is something that we want to continue to work on. And it

does remain a real focus for us.

And one thing that's been great to see is actually that's held pretty steady. And the last few years have certainly come with their

challenges through the significant ramp-down and ramp-up out of COVID and some of the challenges we're experiencing now. So

we're really pleased to see engagement holding steady for us.

Something that's important to us is that we really understand our workforce. So we know what skills we have -- we need to have in the

organization right across the business now and into the future. We also want to make sure that we don't get caught short because we

know that there are some types of roles where it's pretty hard. There's a global shortage of talent, areas like pilots, engineers, digital.

So we're making sure we did a piece of work around strategic workforce planning, very detailed piece of work that every part of the

organization did earlier this year.

We know we have got some challenges in terms of the global shortage in pilots. So we have introduced -- you might have seen in

the media, a cadetship program, our Mangopare program. We've just sent 12 people offshore to get a type rating, their first type

rating. We're sending another group off shortly. And the idea is that, ultimately, we will bring that program back onshore and run that

ourselves, just to really broaden out that pipeline of talent that we have through the existing channels of getting people into flying.

We've got a really long-standing engineering trainee program, and we've really beefed that up in recent years. So again, we're making

sure that we've got a good flow of future talent coming into that workforce.

And we've also set up a digital intern and graduate program so that we can really tap into the greatest talent coming out from

universities but also on the wider workforce where we're seeing people potentially re-skill into digital roles. So we want to be able to

make sure we can capture that talent and bring them into Air New Zealand.

As well as looking at our talent pipeline, we invest significantly in development, so leadership development. We think our leaders play

a really critical role in terms of driving productivity and driving engagement. So we have leadership development programs right from

the frontline workforce through to our senior leaders.

We bring in -- we partnered with TupuToa, which some of you may know about, it's a Maori and Pacific intern program, so that we

can make sure that we're bringing in some really diverse talent. We have a real focus on customer service trading.

As I said, that's really what differentiates Air New Zealand as an airline is that strong customer service. And we've also set up a digital

academy, and there's 3 parts to that digital academy. One is around upskilling those grades and interns that we bring in. Another one

is continuing to build the skills of people who currently work for this organization and digital role, so that we're really continuing

to grow and develop their skills. If you heard from Nikhil, we've got a really ambitious agenda around what we want to do with our

digital workforce.


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So the third one part of the Digital Academy is actually upskilling the wider workforce. So every single person in this organization

knows how to really make use of the tools, the technology that we're giving them. We've given all of our frontline staff mobile devices

and access to data that they've never really had access to before. We want to make sure that they can really optimize the use and drive

as much value as we can out of using those tools and that data.

From diversity, equity and inclusion perspective, why is it important to tell us or we serve a diverse customer base. So we need to

make sure that we have a good understanding of what those customer needs are. We think it leads to be the decision-making as well

to have diversity of thought sitting around the table. We've got 11 employee networks who are very active. We partner with Pride

Pledge. We have the general accessibility tech that enables us to audit ourself and to benchmark to see what else we need to be doing.

And I'll share a little story with you, for those of you who have got a coffee here today. That's from our cafe up there, which is our

Flourish cafe, and we've done that in partnership with Project Employ, and it's an opportunity for young adults with disabilities to have

employment, get their first job. So that's just one of the things that we're doing to make sure that we really bring it to life within the

organization.

From a safety perspective, as an airline, the most important thing and what we -- is very much front of mind for us in everything that

we do. We take a lot of focus on driving a really robust safety culture. So a lot of emphasis on safety training and safety reporting. We

have a very extensive and robust safety reporting process. And those efforts in terms of safety saw us recognized as the world's safest

airlines this year by airlineratings.com. And if we ever going to win an award, that's the one we want to win most as an airline.

In terms of union relationships, we have a real focus on making sure that we can build really strong and constructive relationships with

the 5 unions who represent people here in New Zealand, because we think that, that can either contribute to enhancing or eroding the

long-term value of this business. And you can see that from events around the world, things that have played out for many years now

across many sectors when you don't have those strong [indiscernible] relationships, you can end up in a lot of problems from a cost, a

culture and an operational disruption perspective. So we do prioritize investing our time and our efforts in building those relationships.

For those who have been here before, we've talked about our high performance, high engagement model that we use. It's pretty unique

actually in the aviation sector. I think we're the only ones doing it. We got it from the U.S. health care sector about 10 years ago. And

we just had a look at that earlier this year, we refreshed it, and we've put in place something called a strategic engagement charter.

Now we as an organization have signed up to that and so have all of the lead teams of each union.

And we have a set of core agreed objectives in that charter that we all have agreed are going to be the way that we govern how we act

towards each other. And they're around things like superior returns, superior world-class productivity and return for things like greater

job security and superior terms and conditions because actually, at the end of the day, our unions and we have the same interest.

We want the business to do well over the short term, but we also wanted to stick around and to do well right into the future. So the

strategic engagement charter sets us up to be able to work together on productivity initiatives, change, et cetera, in a way that's really

constructive.

One of the things that's really key to our union relationships is around transparency. We have a lot of points of engagement with the

unions. We engage with them on a day-to-day basis at business unit level, there are structured monthly catch-ups. We, as an executive

team, catch up with the senior members of each union on a quarterly basis. Actually, we've got one later on this week. We will share

this kind of information we're sharing with you today, this is what we share with the unions, because it gives us a share degree kind of

platform. They all have the same knowledge that we do in things, whether it's the challenges that we're facing or the opportunities that

we want to go after.

We have partnered with the unions to pursue something that we call sustainable jobs. So that's jobs for people that are sustainable both

for the business and for our people. That means that we look at the way that we pay our people. So all of our people are at or above the

living wage from a total [indiscernible] perspective.

It's also about the tools that we give. You heard Nikhil talk about giving our people mobile devices. It's making sure that they've got

the right tools that they need to do their jobs really efficiently and safely. We also take the same approach to collective bargaining,

because that's kind of where the rubber hits the road often with your union relationships, and it can be a quite a disruptive experience

going through collective bargaining or it can go quite smoothly.

So we're really transparent in our collective bargains around our pay offer. We don't hold it to the union and then pull it out. We tell

them from to start what we believe is an affordable pay increase for the business. And we base that both on how the economy is doing

and how the business is doing. Any pay increases over and above that are funded by productivity gains. So we have a very upfront

kind of conversation with the unions right from the outset on that. And that has really enabled us to get through what could be quite

disruptive times in the organization in a pretty streamlined way.


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Simplification is really important. We are a legacy airline. There are plenty of areas where we are looking really hard at how we can

simplify, it's right across the board. And we've been able to partner with the unions to achieve much simpler terms and conditions in

parts of the organization and also working on things like roster and conditions and look at how we can work together to simplify those

things.

We also have got -- we've been simplifying processes in the way that our staff is knowledge. And a great example of this is in our

contact center. So you probably -- you've heard a bit today about what we've been doing in the contact center and you may know

that we've had some real challenges in the past, and now we've really managed to deliver a quite exceptional service throughout our

contact center in recent times. We have a situation where our contact center agents can face really complex queries.

So they have some -- a family of 4 that wants to travel to London via L.A, Houston, and they want to grab Grandma on the way, and

they've got -- some of them have got core membership, some of them don't, really kind of complex queries. So when they ring the

contact center or go on to chat, that can take our agents quite a lot of time to look at different sources of information to get the answer

to the query. So we have built a GenAI chatbot called [ TUI ] and the contact center, and that enables our agents to have their complex

information at their fingertips straightaway.

And what we've seen from that we're seeing 95% daily utilization of that in the contact center. So people love it. They're using it. We

have seen response rates for chats go down by 2 minutes in voice goes down by over a minute, and we've seen savings already of

over $2 million annualized. So those are the kinds of things that's really simplifying how we give people access to the right kind of

information to improve customer satisfaction, cost and employee experience as well.

And just finally, our operating model. So another significant step that we've taken to really unlock value in this business is to change

the way that we operate and play in our business. So we were traditionally a kind of a top-down functional operating model. As we

came out of COVID, we knew that we needed to have an operating model that allowed us to move really quickly because as I know

you'll all know, this is an industry that requires it's got a lot of change. It's got a lot of things happening all of the time. We need the

ability to respond really quickly to those things.

So we took the opportunity to reframe how we work and put in place a more agile operating model. So that's all about having

hundreds of cross-functional teams working together to solve problems or go after opportunities. And a good example that you heard

Nikhil talk earlier about some of the changes we've made to our app. So we've got a team of people that are made out of a number of

digital skill sets, could be airport staff, design skill sets, all working together to go run of the highest priority things that we need to

solve for and you've got all the skills there together to be able to do it.

So we've got hundreds of these teams working across the organization. We've also changed as well as changing the way that we work,

we've changed the way that we plan. So we have a really rigorous quarterly business planning process. We call it our QBR process. So

every quarter as an executive team, we come together, we have a couple of days together where we sit down and we look at what have

we learned over the past quarter, what do we say we're doing have we done it, what have we learned from that, and what are we going

to do for the next quarter, and we tied it into value.

So we look at what are the things that are the highest priority for us that are going to help us deliver our strategy within share that with

the organization and they set their priorities based on that. So quite a change for us. And what we've been able to see through making

these changes to our operating model is that we can get things done faster. We can unlock value faster. We've seen teams being able to

deploy at 7x the rate that they have been previously.

So to summarize, why do we invest in people? Well, quite frankly, it's just good business. Our people are our highest operating

expense. They have such a significant impact on the organization and on our profitability. It makes sense for us to really make sure we

invest in our people. We've got a volatile industry. We really want to make sure we have a stable and high-quality workforce and you

can see there on the slide, higher engagement means that we have higher discretionary effort.

We get a great customer experience from our people, strong retention, lower trading costs, greater productivity, again, greater

customer experience and then also increased wellness means we get a strong focus on safety outcomes. So for us, that is really why we

focus on driving the culture of this organization and investing in our people.

So I'll hand now to Richard just to bring us home.

Richard Thomson


Chief Financial Officer




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Welcome, everybody. Good afternoon. That's the final session. We're almost there, almost there. Just by way of introduction, it is a

really tough operating environment at the moment. It is hard to understate the operational and economic impact of these. But listening

to my colleagues this afternoon or certainly this afternoon session is a really good reminder of the incredible work that's going on

in the business at the moment to develop and maintain a very strong foundational core. So I take great heart from that. It will pay

dividends literally in figuratively over time.

I want to cover 3 things this afternoon. There will be other things that sort of crop up. But one is we are in a strong financial position

as interline and that is underpinned by 3 fundamental planks. We've got an investment-grade credit rating. We've got a formal capital

management framework, which is critical to that. And we've got a large unencumbered portfolio of modern aircraft, which is not

something we've had before. We've got a modern young increasingly simple, not as simple as we'd like it, yet fleet with capital-light

growth opportunities, which I'll cover in a bit more detail.

And I want to finish just by reiterating our medium-term financial ambitions as an organization, which include top line revenue

growth over and above what we might expect just from capacity growth and the commitment to sort of flat nominal declining real

CASK.

Strong leverage with plenty of flexibility in the business. We do continue to have very modest leverage, particularly given the average

age of our fleet relative to a lot of other players. Our leverage ratio at the moment is very low, probably too low, but that is a function

of the delayed new Boeing aircraft deliveries, which we now expect to take the first of just over a year's time in early 2026, and

we'll get back into the target leverage range, a range that we've occupied with a great deal of consistency actually in the post-GFC

environment ignoring the cover.

The supply chain remains very difficult and the engine challenges are well publicized. But when we do get the aircraft, we've already

bought back and operating the fleet and the new aircraft coming online at the start of 2026, we will see very strong benefits associated

with that. I'll come back to those soon.

But I think one message on this slide that I'd like to leave you with above all else is that we have kept replacing our fleet along

the way. So we've got strong leverage, young fleet. We've kept replacing them. We're up to date. Therefore, we're in a pretty good

position relative to many peers in terms of that fleet age to leverage ratio, which gives us wonderful flexibility as a business.

Investment grade credit rating. The key point here is we are committed to maintaining it. It gives us really good access to global

funding markets. We're the only airline and thank you, Justin, probably with some of your assistance in this a few bankers in the room

that helped us through this. However, we're the only airline to avoid a downgrade or a negative watch since March 2020, which is

fantastic, and we benefit as an airline from a long-standing presence in the international secured aircraft funding markets.

More recently, we're in the unsecured markets as well be aware we've got a relatively modest since the New Zealand retail bond. But

in the last couple of years, we've diversified into the unsecured funding markets, particularly the Aussie medium-term note market.

But in a nutshell, we've got great access to the funding and just as importantly, really good pricing on net funding, particularly for an

airline our size.

Capital management framework. I assume many of you have seen this, we issued this in the middle of last year. quick summary of

the targets. We've got a liquidity target of $1.2 billion to $1.5 billion, which we are toward the top of at the moment as I sort of stand

here today, and we've got liquidity just under $1.5 billion. I think we're at $1.45 billion as of this morning. And a net debt ratio to the

EBITDA ratio, as I mentioned before, of 1.2 -- sorry, 1.5 to 2.5x, which we trading under at the moment, but again, expect that to

normalize as we take new fleet into the system.

This framework is foundational to maintaining the investment-grade credit rating. The dividend payout ratio is linked to earnings

deliberately so. We're in a cyclical business, although we do smooth that somewhat by approaching the 12-month impact calculation

that we use in that on a rolling basis. But we have opportunities to distribute excess cash. Those opportunities exist today. We assess

them separately from the dividend payout ratio based on leverage, liquidity and where we think we're setting in the CapEx cycle.

Growth CapEx is subject to a 10% post-tax nominal hurdle rate. And I'll give you a good example of that and reselection very shortly.

And return on invested capital ROIC, we do expect to increase as the average fleet age floats up. As I mentioned before, we've got

relatively low gearing relative to our fleet age. And we do think that we can comfortably float the average fleet age from sort of 8.5,

9 years up to 12 years over the course of the next 5 or 6 years, particularly given that we don't see major -- with some exceptions,

major advances in current aircraft technology, the 350, the 320, 787, the Boeing MAX for those buying it are sort of the cutting edge

of current aviation technology. And so we don't feel like we're going to be forced into the need or suffer a disadvantage by continuing

to operate the technology we've got for some time yet.


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Unencumbered fleet, the third part of the financial flexibility formula. Just a quick comment on this. If you go back sort of pre-

COVID days, we had relatively few unencumbered aircraft, about $400 million with typically older 777-200s, ATR 72-500s for those

that sort of follow that and our older 320s. Fast forward to now, we've got $1.6 billion worth of unencumbered aircraft, so a significant

change, and they're all modern. So ATR 72-600s, new version of that, 787s A320neos. So we're in good shape there. And they do

form part of contingent liquidity.

We don't include them in our liquidity number. But effectively, they do. And you will see, as you probably picked up from the

guidance note that we issued this morning, we're taking advantage of a little bit of it at the moment, although for different reasons.

We are in the advanced stages of sale and leaseback transaction on 4 of our mid-life A320s, taking advantage, one of the very strong

market values of those aircraft at the moment. And secondly, using that as an opportunity to retire some of our residual value risk on

those aircraft further down the track.

So that will be an introduction of additional liquidity if the transaction settles before Christmas. That sounds easy. The aircraft have

actually got to sort of end up flying out over international waters to avoid GSD problem. But assuming we can manage that, we'll get

that transaction completed in the first half of the year.

Fleet simplification, we've made a bit of this of -- teams made a bit of this in the talk today. We've gone from 8 different types of the

aircraft 10 years ago to 5 on our way less than that without compromising the mission fit and flexibility of the fleet. The A321, which

we've got, we can't fly at the moment and the 787-10 when we get it, have the best unit costs in Aviation but nothing else. They are

the most efficient aeroplanes in the year, and we're getting them. Some of the benefits on the 321, in particular, being covered by Mike

earlier in the presentation.

As I said before, fewer new aircraft programs being rolled out by the aircraft manufacturers. And as a consequence of that, no major

improvements on aircraft technology, at least over the next decade from our perspective. So we're happy to flip the fleet age up over

time.

787, a brief update on this. So the new aircraft are late to arrive sadly. I rejoined the business. I've been here -- I joined first and sort of

early 2004, rejoined in very early 2021. And at that point, we were expecting to get the 787s in September of that year.

What are we now? November, going December 2024. We're still waiting. But they will be excellent aircraft when they arrive. So the

GEnx powered. It's a lighter, more efficient engine. So we're going to get 1% to 2% improvement in fuel burn when those aircraft

arrive. And as I think I've mentioned to some of you in the room before, the aircraft come with an increased maximum takeoff weight,

which is about 6 tonnes of lift to the existing aircraft, roughly half of which we can use for revenue-generating activities, the rest of

the capabilities used to carry the aircraft around -- or sorry, in fuel, rather.

We have, over the course of the last 6 months, made some or 2 significant adjustments to the fleet plan over the next 5 or 6 years. The

first of those is a decision to retain our fleet of 777-300 aircraft out until the early -- intention was to retire those by the end of FY '28.

The reason we're keeping them is because they are very efficient, reliable, capable ubiquitous aircraft. And secondly, it will help us

to mitigate some of the vagaries of the widebody new aircraft delivery program as well. So it's capital -- very capital-light growth and

also gives us a bit of resilience over the next couple of years.

We made a decision -- the board met last week. We've made the decisions as an organization to invest and modest some money, but

some significant enough in the premium cabins on those plants to ensure that we've got a really good customer proposition to get us

out into the early 2030s. The other part of the fleet plan that's still a work in progress is the Q300s, which are an older aircraft now that

16, 17 years old now, but actually a very rugged aircraft despite some of the unreliability we've seen recently on the regional network.

But they are quite capable with the right investments of operating in the fleet for longer, which will serve 2 purposes.

Again, it's capital-light retention of capacity than the regional network, which is fantastic. But it also allows some of these new aircraft

manufacturers, who are typically starting with smaller aircraft and developing the gauge over time, gives them a bit more of a runway

so we get to the point we need to make a decision on the Q300s replacement. So we'll watch the space or provide you with an update

on the Q300 shortly. We have had a team in the room, Greg, a couple of others. I think Alex in the room have been up to the OEM

of the Q300 and I bought them to get some confidence in their ability to maintain fleet over the long term and come back from that

particular trip with a great deal of confidence and the ability of the [indiscernible] to do that.

So really, the only critical fleet replacement, if you like, that we've got in front of us over the next 5 years are out to the end of 2030

as a sort of 777-200 replacement program effectively. After the event, we retired the 200s during COVID. But as we get the new

787s, they're effectively going to be growth CapEx units for us rather than replacement. Beyond that, into the early 2030s, there

was some fleet replacement that we'll need to lean into the older A320, A321 -- A320ceos will be -- need to be replaced in the early


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2030s. Again, reiterating comments I've already made, we're not going to not required to do a lock stock and barrel replacement of that

narrow-body jet fleet.

Again, we expect the technology to be incremental advance on what we've got at the moment. So we'll be able to replace some of

those older aircraft unit by unit progressive, which will help the CapEx profile. And in the Q300s, I've mentioned sort of briefly

earlier. I'll cover what all this means the long run maintenance CapEx in a more detail at the moment.

Lastly, this slide, I'll keep it short because it's somewhat artistic. But the point I did want to make here is that we've got a lot of

flexibility within the current fleet once Boeing starts to deliver new aircraft. And on the Boeing order, just a reminder to everybody

that order was placed in 2019. We've got 8 year firm order at the moment, but a lot of optionality within that order book to add aircraft

should the need arise. And the important thing about that is as we -- if and when we exercise options out of that order book, it's on

the same terms and conditions as the deal we struck in 2019 including all the clauses that pertained price escalation of those aircraft,

which I think is pretty important in an environment that's become as inflationary as it has in the intervening period.

CapEx, we've got a bit going more than usual going on at the moment in the space as mentioned, we've got some important

investments going on with the 787 retrofit currently, the 777-300 interiors hot off the press. [ Hangridge ] at Auckland Airport,

Auckland Lounge redevelopment at our key hub. And Jeremy, I think, mentioned before, an investment in both cargo systems, in

physical infrastructure at the airport over the next 5 years, although the new cargo facility at the airport is not expected until financial

year '29 for commissioning.

What that means in our sort of average CapEx terms is between now and 29, we think both aircraft and non-aircraft-related capital

expenditure in the round, we track around $800 million, $850 million a year over that period. I mean once the [ Hangridge ] in the

cargo facilities are being commissioned, which is one-off ground capital investment was enduring benefits over many decades.

We expect maintenance CapEx to drop down at that point to more like $600 million, $700 million a year, which will obviously

contributed to very strong free cash flow over time.

Unit cost improvement. So as mentioned several times today, we've got transformation initiatives with between $300 million and $400

million out between now and FY '28. Roughly 1/3 of those, roughly, are attributable to larger programs targeting specific efficiencies

in the labor cost base. And there are too many to mention in a session. Not this. We're happy to take some of those off-line, but I didn't

want to kind of cover some of the more topical ones right here right now. Nikhil discuss the investments being made in tools and

systems, driving lower costs of contact center in particular at the moment, we wove carry a lot of additional resource as we've come

out of COVID and floods and various other disrupt events. That includes the live check functionality that Nikhil mentioned before and

automated disrupt recovery tails.

And the engineering and maintenance, we're restructuring the aircraft maintenance packages to improve alignment between those and

the sort of rosters and patterns of activity in the engineering and maintenance hangars that will improve labor productivity.

In cabin crew, we have cross-trained or in the process haven't quite completed it of cross-training cabin crew on both wide-body

fleet types, so the 787 and 777, so they can move between those 2 aircraft seamlessly, that's already quite apart from the efficiency

improvements that delivers. It's provided some practical benefits to us over the last 6 years, particularly as we've had to juggle the

schedule and the deployment of different aircraft types in light of the Rolls-Royce engine challenges.

And pilots right now, there's sort of a lengthy program of work there, but we are reviewing our domestic regional network and

schedule at the moment, again, to make sure that our commercial and operational planning parameters are better aligned, which will

deliver much improved reliability and more efficient bolsters. And in the airports, Nikhil talked about the ops collab tool, but we're

looking at precision time lines. We have looked at them in detailed standards. Again, both those things will better inform airport labor

demand.

For those of you that were watching Nikki's slide, you will have seen that the FTE in the businesses is just seeing just over 11,500 was

as high as 11,750, I think. So over the course of the last 3 to 4 months we've taken 220-odd FTEs out of the business. Quite obviously,

a very painful exercise to go through as anybody that means cost exercise -- cost out exercises know but that has been completed

very efficiently and well. We've had to do some reprioritization of some of our activities that is done. And just to put that in numeric

terms it's about $28 million of annual sort of labor cost, not all of which will hit the P&L, some of it's what we call OpEx or capital

costs that are capitalized to parts of the business. But in the P&L sense, it's $19 million to $20 million of labor efficiencies that come

through there.

None of these things we're talking about in the $300 million to $400 million include the efficiencies that we are going to gain by

getting the aircraft we've already bought back into service. So the scale efficiencies that come with there, and there are fuel costs and

other efficiencies that come with that. So that is separate.


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So we just -- I may note so we step back a little bit from all of this. We've got, from a fleet perspective, 787s and 320neos returning

to service over the course of the next 18 months. We expect to see the worst of these engine issues over come in early calendar 2026.

And we've got additional A321 as I mentioned new 787 GEnx technology on the way.

Labor and nonlabor overheads, again, we'll get the scale benefits, economies of scale of growing the network without growing

materially the indirect labor cost base. And just on the procurement side of things, I mentioned some labor cost savings in the last 6

months, but every year, we target roughly that can even flow $20 million to $25 million of procurement cost benefits. And the most

recent example of that is in the sort of domestic hotel space where our crew we've seen tens of millions of dollars a year on accrue

accommodation across the network in a chunk of that's in New Zealand. We've taken the team and managed to take $2 million out

of the hotel budget just in New Zealand over the course of the last couple of months. So those sort of productivity improvements are

happening all the time.

So the practical effect of all of these 2 things, and I'll come back to this in my closing comments, is we're expecting over the next 3

years to keep CASK as a business flat or very close to flat in nominal terms as a consequence of those improvements. And for the

purposes of that statement, we're assuming CPI of 3% next year, 2.2% year following and 2% the year following that.

The single biggest challenge we've got, was alluded to earlier this morning or this earlier this afternoon are the increases that we're

seeing in aeronautical charges coming through, which we've called out specifically the chart here. What we've done here, they will

be what they will be, and we're doing our best to manage them, but they will have an impact on what might have otherwise we could

have achieved on the domestic network, in particular. So we've taken that into account. And the figures Mike quoted before, about 2%

to 3% compound and domestic growth going forward.

Sustainability, very important topic I'm going to comment on it briefly here. As you all know in the room, we reluctantly withdrew

from the science-based target a few months ago, is it became part that we were too reliant on a lot of external factors in pursuit of that

target that we had relatively little control being met. We do still have the World Economic Forum's Clean Skies target, which is 10%

SAF uplift by 2030. And in financial year 2025 will be 1/5 of the way there on that. And just to put the sort of cost of pursuing that

target in monetary terms, we're spending USD 10 million, USD 12 million extra over and above what it would have cost us to buy

non-SAF aviation fuel this year to achieve 1/5 of that target.

The BETA ALIA airplane that you see in the middle of the screen there, which we've talked about some time delivers into New

Zealand, I think, in April next year. That's not far away. It's 4 months away. It's a small aeroplane, just to put this thing in context,

several hundred kgs of payload, I think it probably carry 4 or 5 passengers. So clearly, we're not going to be able to build a

commercial airline around sort of an aircraft of this size.

But what it does for us is allows us to get them a really good understanding of the developments that have got to occur in the

regulatory environment to support an aircraft of this type or technology of this type and also allows us to learn a lot about what we

need to do from a sort of engineering and operating support perspective to operate new aircraft technology going forward. So while

the aircraft itself is not big enough to replace the Q300, it may scale over time. It's an opportunity for us to get familiar with the

regulatory and operational requirements of very new technology like this.

Lastly, I can't remember who -- also before I get to this, lastly, 2 things I did want to mention just around fuel burn, which aren't

included in the $300 million to $400 million of sort of big rock targets. But they were mentioned earlier, one of them was. There are 2

developments, tech developments that will help with fuel burn. So this is where we spend a lot of money.

On the 777-300 fleet, there is a new, the call it the [ shark skin ] technology being developed sort of a dimpled service that you can

apply to the aircraft, which include, I think, [ Dave ], the laminar flow, I'll get my terminology right of the aircraft, which have done

well can produce fuel savings on the 777-300 fleet of up to 1%. We haven't signed off the business case on that yet, but the technology

is rapidly developing.

And Mike had mentioned new flight technology available on the 787, which allows the pilots in flight to modify what's called cost

index on urban. So normally that happens as part of the flight planning process before you leave the ground, do the flight plan, you

sort of capture what you think the ambient conditions on the route, they're going to look like, plug that in and come up with a cost

index, which dictates sort of how high the plane will fly and how fast you're going to fly it for a given payload given those ambient

conditions. But there's no ability to update that on route if those ambient conditions differ to the ones that are in the flight plan.

So that's on the cusp of changing so you can make those updates in flight, sounds small, but it's a huge cost and again, on the 787 with

that properly implemented there's the opportunity to clean up to another 1% of fuel burn efficiencies on that particular graph type as

we roll out that technology.


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So I think Greg mentioned it right in his earlier comments and the $300 million to $400 million we've taken a kind of a middle-of-

the-road view on that. There'll be some things as part of that, that don't deliver all the benefits envisaged. Equally, there are a bunch

of things in that like those, the 2 I've just mentioned that are not included in those calculations provide a bit of upside. So watch this

space.

Investments in -- or our sort of growth hurdle rate, as I mentioned before, 10% plus post-tax nominal. And as I mentioned earlier, we

are interested in investing in earnings diversification, particularly if we can stay focused on our core capabilities and provider that

meets those hurdles.

The crisis engine center is a good example of this. We were down there a couple of weeks ago launching the GTF capability down

there. Just for those sort of background, that's a facility, we have been in parts with Pratt & Whitney with since 2001. In 2004, it

became the V2500 capable, that's engine on the A320ceo, which is a hugely popular engine internationally. And over the course of the

last 20 years, the Christchurch shops developed a reputation as being one of the best, if not the best shop in Pratt & Whitney's V2500

engineering and maintenance universe. So much so that in 2014, the facility down there doubled in size. And while the DTF is not

going to -- the V2500 is not going away, I don't know how many are in global service at the moment, but it's likely to continue flying

out to late 2030s, early 2040.

There was an opportunity here to both come up with a product replacement platform for the V longer term, but also do something that

can supercharge the earnings or the economic value we get out of the center. So the GTF geared turbofan, that's the engine on the neo,

the PW1100 to 1500 as well, USD 140 million getting invested down in Christchurch between us and Pratt's to make that facility GTF

cable and we'd expect the first engine to go in early calendar '26. The whole program is sort of self-funding out of the CEC, out of the

free cash flow down there in the IRR comfortably, comfortably exceeds the hurdle targets that we've spoken of.

So quite apart from being aligned to it it's a great New Zealand Inc. story. It's a real testament to the regard that Pratt's hold the shop.

And it's a great investment, we believe. And as a sort of cherry on top, Air New Zealand will be able to get its own PW1100 engines

maintained in that shop, which improves our turnaround times and saves on a lot of freighting costs. So it's a really fantastic outcome,

we're excited about.

Medium-term financial ambitions, just sort of bringing all this stuff together. So $300 million to $400 million of big rock

transformations plus the benefits of the aircraft we've already got coming back in the networks going back more generally. So we do

expect that the portion of those transformation benefits that pertained to cost plus the other fleet benefits that not included in that are

going to help us with the nominal flat, nominal CASK, declining real CASK objective.

Well, 4% to 6% revenue growth annually as part of those targets 3% to 4% we're going to get through capacity growth. The additional

1% to 2% is going to be delivered as a practical consequence of many of the things you've heard about from Jeremy and Kate and

others today attributable to long-haul premiumization in the New Zealand domestic business, up-gauging aircraft 321 over time and

growth in ancillary and loyalty revenue.

As I mentioned, we've got a very young fleet with strong balance sheet metrics. So we've got a lot of flexibility in terms of growth and

capital management. We can and will return excess cash, expect us to take a thoughtful and measured approach to that.

Tough environment. But just to reiterate, everything that's been said today, starting with Greg, we've got a high-performing customer-

focused team with really strong values. We're not operating at scale right here right now, 16% of the jet fleet is grounded. But I hope

you leave the session this afternoon with a strong sense that we've got a detailed plan, and we're continuing to invest in the business

foundations, whether it be fleet, ground infrastructure, simplification and modernization of the digital estate, which Nikhil talked

passionately about in people and processes, Nikki again talked pertinently about. As I mentioned, revenue growth will be underpinned

by premiumization and further new fleet in the international part of the business, upgauging domestic jet and loyalty.

Capital management opportunities exist that I think in the round, we've got real confidence despite the current challenges, real

confidence in the platform and the core foundations that we've built and continue to build as a business. And on that note, will

conclude.

[Presentation]

Leila Peters


General Manager of Corporate Finance

Could I please invite the whole leadership team to come up to the stage and Jeremy and Kate. I'll just do some quick intros as well to

those that didn't speak yet today. So really excited to do Q&A, and we will not rush it, but I would just like to let everyone know that


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after Q&A, we have drinks and refreshments at the flight deck and actually some pretty cool things for you to see. I think we've got

some touch and feel things that have surprised us with.

So just to round out the introductions, for those of you that haven't yet met, Alex Marren, over to my left is our Chief Operating

Officer; David Morgan, who I think everyone here knows, he's our Chief Operational Integrity Safety Officer, also Chief Pilot. Kiri

Hannifin, I think most of you have actually met before our Chief Sustainability and Corporate Affairs Officer. So welcome, and thank

you.

And just briefly, could all the Air New Zealanders in the room raised their hand? Okay. So just so you know, we can throw questions

to you, too. And we will because it's a team sport, as Greg said. Good? Okay.

















































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Question and Answer

Leila Peters


General Manager of Corporate Finance

Now it's time for questions. We're really excited to hear from all of you and see what's on your minds. Could you just raise your hand

and just wait for a microphone to come to you because otherwise people on the webcast won't be able to follow what you're saying.

And when you wait, we'll start with you since you're brave, please just introduce yourself with your name and where you're from, just

so everyone knows. Thank you.

Wade Gardiner


Craigs Investment Partners Limited, Research Division

Wade from Craigs Investment Partners. Given to more premium in the long-haul cabins. What does it do to maintain in market share

in the economy space? Or is this about maximizing revenue market share rather than seats, if you like?

Leila Peters


General Manager of Corporate Finance

Mike or Jeremy, would you like to take that?

Jeremy O'Brien

Yes. I'm happy to start on that. But ultimately, we've got to choose where we think we can best win. And so -- and a short answer to

your question, it's absolutely going after where we believe the best revenue this year is for us. We now going to be the largest and

we'd probably be going to have the most capacity. And so therefore, it's about giving us customers that we most want to win and

doing the best job against that. And we think that premium customers of where the growth is going to be and we believe, based on the

investments we're making, we're best positioned to win that market share. So the short answer to your question is, yes, it's going to be

about going after ultimately the best of revenue share that we can get out of that cabin.

Gregory S. Foran


Chief Executive Officer

Can I add a bit to that and Baden get yourself ready. It's a discussion that we have because you got to be careful you don't pivot 2-

way and then you lose market share, market share, market share. So one of the things the team did before I got here is I think they

negotiated an incredibly smart deal with Boeing in terms of options on other planes. And I don't know how much you can say about

that Baden and Richard because you've got no notice of this question, but say what you think you can.

Richard Thomson


Chief Financial Officer

So the flexibility, as Greg said, that we have on that deal with Boeing that we struck in 2019 as some of the people at Boeing sort

of suggest that the most flexibility that they've ever put in their deal. I'm not sure that that's 100% true, but it is a lot. And one of the

things that we can do with the order is we can make choices aircraft by aircraft as to whether it's a -9 or a -10. So where we have the

opportunity to play in the premium market where we want to protect that premium market. As Jeremy was saying, we can choose

[indiscernible] because it might meet our operational requirements quite nicely, and we can fill it with a quite high premium sort of

mix.

But equally, there might be markets where we're a little more predictive of just outside market share. And an example of that might be

Los Angeles, for example. So -10 in the long run, once the 777-300s finally retire might be the right aircraft for that market. We might

be able to use that or we will be able to use that then to be able to maintain that market share more economy seats down the back. But

then we can have the flexibility of intermixing that aircraft depending on the season with the more premium -9s.

So I think it's a nuanced story. I think the general story is we are wanting to play in the premium space because we have the right to

win, but we will look at market by market and define our aircraft deployment based on that.

Leila Peters


General Manager of Corporate Finance

I think Liv we have a question right up here.


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Unknown Analyst

Great. Thanks, Leila. So just maybe sticking on that premiumization theme. You're not the only airline in the world pushing

premiumization on front of cabin in particular, segmentation of products, getting more out of what you've got on each aircraft,

particularly on long haul. How do you see this impacting the industry profit pool?

And in particular, the retention of that over the longer term? Do you -- in essence, do you see it getting competed away? Or is this a

broader supply-demand issue in light of the fact that we don't have sufficient supply across the industry at this stage?

Gregory S. Foran


Chief Executive Officer

I might say a couple of words and then hand people who know a lot more than what I do about it. I guess I see this playing out in other

industries, to be honest with you. I see it play out in retail that I'm recently reasonably familiar with. And you're not all retail analysts.

But if you were, you would say, well, who's doing really well. And I would say to you, well, people like Costco are doing well, people

like Aldi are doing well and the discounters. And I think what I see happening in the world is bifurcation and wealth. Richer getting

richer, poorer getting poorer. Why did Trump do so well in the election because there's a hell of a lot of people in America who were

worse off after 4 years than what they were in the previous 4 years. And they may -- we may sit here and say Trump this and Trump

that. But at the end of the day, if they're worse off, they say, well, it's I don't want to continue where ongoing.

So what do I see happening in the airline space? I see growth was -- Michael O'Leary in Ryanair and I've met him and got to know

him. And that's a pretty simple model, and he's playing that hard and fast. Interestingly, I look at someone like Southwest to sort of

getting a little bit core in the middle there. But I see the discount is doing well. I see the full service carriers doing well. I think as the

world bifurcates in terms of wealth, which I suspect will continue providing the premium market doesn't become too oversaturated

then you're probably okay, and you can see both United and Delta playing in that space. American trying to catch up, our Qantas

playing in that space. I deliberately use the words. We're a bit ambidextrous in this country, and you need to be. We're 1.5x the size of

Arkansas with 5 million people.

So let's be clear that domestically, we should continue to be very egalitarian in our approach. Short sector lengths, it actually plays to

the culture of the country it works pretty well into the Pacific, works pretty well across the Tasman. We can put a little bit of premium

in there because we've got spare aircraft time when you're flying back from the States, you can use it in the middle of the day, good

aircraft utilization. Long haul, most of our flights are over 12 hours. We're really playing here into a market of, I think, premium

leisure travelers.

And whilst you don't discount the economy person sitting down the pack, you have to decide who your core customer is, and you've

got to do a great job with them. And a good example of that is McDonald's. McDonald's -- everyone goes to McDonald's but who's a

core customer. It's a mom with young kids who eat chicken nuggets. And be pretty clear, don't leave your core customers.

So our core in the long haul has to be the premium traveler and do a damn good job with that, with wine and food and a nice

entertainment screen and get those business class seats changed out, so they're a great feature but we still will do a great job with

economy. And I like what we're doing with SkyNest, a bit of innovation, better DNA in the organization, that's what we're good at.

But not only that, but improving the entertainment with SBI now in terms of in-flight entertainment. So we've moved away from

Panasonic. We're doing something there that not many other airlines have done. We think it's a better system. Nikhil had, I don't

know, 6, 7 people up there working with them for the last couple of months to get them up to speed. So that's how I think about it.

Unknown Analyst

Good answer, Greg. Can I just have another question, Leila? Just it's refreshed here the return on capital desire in terms of exceeding

WACC at some stage over the coming years. Can you talk about return on capital in the context of domestic in terms of Tasman PI, in

terms of long haul, how it applies, how we should think about your ability to generate that desired WACC type or WACC-plus type

return across each of those business segments?

Richard Thomson


Chief Financial Officer

We don't -- it's a system. It is a network and my old boss, [ Rob Donald ] used to describe it, is sort of a pyramid, if you start chipping

away the bottom of the pyramid sinks or you build on it. So we're not sort of breaking it up by segment. and won't do that. So

the ambition is, obviously, as an enterprise to exceed those return on capital targets. And the best way to describe it. I think the

international business, the long-haul business arguably has a slightly higher cost of capital. It's sort of an inherently more volatile

business than domestic in a very capital-intensive business. The domestic business is the opposite of that.


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Although having said that, that's essentially a New Zealand dollar revenue business with a chunk of U.S. dollar cost. So it's not

without volatility. But the targets that we've described today are enterprise-wide targets in the round and won't go much further than

that.

Unknown Analyst

Just following on from that. The return on capital outlook and how far you should exceed the sort of 11% by. Has that moved up a lot

with the $300 million to $400 million target. You were talking about that prior to all this transformation and other digital benefits. Is

this -- should this all be additive?

Richard Thomson


Chief Financial Officer

It's a good question. And I will have a sort of initial chat that we'd like. So just to again put this in a bit of context. So it's you shouldn't

review it as additive relative to the current position. We're not in a normal position, 16% of the jet fleet not operating. So it's additive

provisor around that in a moment to what we would expect in a normal operating environment.

Having said some of that, as I mentioned before, 1/3 of those benefits relate specifically to labor cost improvements in relation to

improvements. And they are part in part of ensuring that we maintain flat nominal cost going forward. So it's part of that formula. And

there may be, particularly on the revenue side, some of those transformational benefits may or may not get competed away. So it's a

roundabout answer, but I wouldn't take a necessarily a $400 million normal EBIT operation environment and simply add $400 million

of it, it's more nuance than that. But it is certainly incremental to our normalized sort of EBIT performance subject to the vagaries of

competition.

Leila Peters


General Manager of Corporate Finance

Just the other thing I would just add to that is, of course, the denominator or the invested capital base certainly will be improved with

the extension of the 777-300s, enabling the 3% to 4% growth ambition, but also very, very capital-light way to deliver that. And

so as we look towards the end of that 4 year horizon and even beyond, I think you're right, Nick and saying sort of that really starts

powering up, at least in our internal estimations.

Unknown Analyst

No, that's great. And just on the net debt-to-EBITDA forecast you provided to be back in range. Does that assume a lot of those

EBITDA benefits come through? And does that also assume capital management to get you there? Or is that purely the fleet

investment?

Leila Peters


General Manager of Corporate Finance

Questions, Marcus over on this table.

Marcus Curley


UBS Investment Bank, Research Division

Is there any reason why you haven't converted it into a long-term aspiration around profit? [indiscernible] converted your EBITDA

uplift into absolute exploration. The second part of that question is, how are you going to measure success? If you don't give us a

proper number to benchmark against?

Leila Peters


General Manager of Corporate Finance

There's a few reasons and then please maybe Mike or Richard join in. One is we wanted to -- this is something internally that we, first

of all, have rolled out for quite some time now, so about 18 months and when we talk to the business internally, we think in terms of

EBITDA because we think in terms of the underlying business performance, separate and above from capital structure and financing

decisions. So that's kind of the first thing.

So we wanted to share with you how we think about things internally, and so that they are aligned because not just talking to you

about our plans, our detailed plans and aspirations is important. But having internally 11,500 Air New Zealanders aligned in marching

to the same drumbeat is critically important for delivery. Mike, do you want to touch on the other?


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Mike Williams


Chief Transformation & Alliances Officer

Maybe taking a bit of a step there. We've always had profit improvement. We invest in the basis that we think it will deliver. I think

the thing that's changed and hence that now, and Nick you touched on this quarter business review cycles every quarter we sit down to

look at what's on the plate. That will based on longer-term road maps or plans that we want to deliver.

And so ultimately, what we're sure they started with internal conversations over the past year or 2 where we've started to place a lot

more emphasis on where we're going to be focusing in order to drive the performance that we're seeking. And when we're having

those internal conversations, we've actually now really rallied the organization around the EBITDA improvement target. So every --

again, Nick mentioned there's hundreds of things teams set up to look after a particular part of the business. They are all calibrated as

well to go after improving EBITDA performance. In some cases, it's CSAT or operational performance. So that's what we wanted to

share.

I also think that we catched it as this is the medium-term aspiration. We know just looking back in the rearview mirror, that there's so

many uncertainties that we're constantly managing. What we're sharing is what we view as the controllable elements of this plan. Greg

also mentioned that there'll be things where we haven't anticipated something or maybe even some of those initiatives don't deliver at

100%. There are other things that because they're so recent or they're still in this case base, they're not even included in that 3 to 4. So

we're looking at that and actually feeling really confident about it. And quite likely, I think in the future, you'll hear us talk about both

how we're performing against that 3 to 4, but also what the road map looks beyond that.

Richard Thomson


Chief Financial Officer

[ Marcus ] I don't know whether that answers your question or not. But I think Mike raises a key point, which is in a business that's

subject of pretty significant externalities. Big difference between control and uncontrollable of $300 million to $400 million is sort of

a reflection in areas where we can make a real difference from a controllable perspective on outcomes. So I think given the influence

that macroeconomic factors, including fuel changes in policy settings, sort of CPI is on the business of time. I think it would be a very,

very brave sort of management team to put an absolute dollar number on sort of a profit target in 3 or 5 years' time.

But all things we've talked about today, I think, sort of hold us in very good stead. And we are confident that we will see sort of ROIC

improvements over time, profitability improvements over time. And these are tangible initiatives.

And the separate part of your question is, so how do you measure them? And what we can measure them, we can and do measure

them. And so I would expect going forward as we present sort of interim and annual results sort of announcements to the market, we'll

put some energy and effort and to specifically identifying the progress we think we've made in those key transformational areas.

Leila Peters


General Manager of Corporate Finance

Jason in the front.

Jason Familton


Accident Compensation Corporation

Just a follow-on from -- Jason Familton from ACC. Just following from the same conversation. I was just wondering, how are you

flowing this into management and symptoms like TIs or LTIs and how are you guys all going to be remunerated for delivering what

you see you going to deliver today?

Unknown Executive

We have some [indiscernible] perspective, we have a balanced scorecard. We moved to this coming out of COVID actually, we used

to have a 50% basically financial company performance metric and a 50% individual. We've moved away from individual and put

it entirely on a balanced scorecard. So 50% of that scorecard is based on financials, so return on invested capital and controllable

cost out of revenue and then the other half is based on operational sustainability and customer metrics. So there's kind of a clear

line of sight between financial performance and hitting on those key parts of our strategy. From an LTI perspective, it is based on

benchmarking against [indiscernible] and to the airline index outperforming those.

Jason Familton


Accident Compensation Corporation



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So you can just -- just a question on loyalty. Just can you give us some sort of context what, $30 million to $40 million means in terms

of growth on raters today?

Unknown Executive

Sure. So we don't report separately on loyalty performance, which I'm sure you know. We view loyalty in the airline as inextricably

linked, and we don't separate them out like some others do. The components of that $30 to $40 we haven't split out, but there are 3

parts to that. The first is growing the sales of Airpoints dollars to third parties. The second is growth in our product portfolio. And then

the third is benefits from offering this new redemption offer. So being able to manage loads and yields better through Airpoints dollars

offers and the flow on loyalty effects of that.

Jason Familton


Accident Compensation Corporation

Okay. So a couple more.

Kate O'Brien

Can just quickly add to that just to. How about there are other airlines who do report this separately and one thing I'd probably say is

when we benchmark ourselves against them on a sort of normalized equivalent basis, we perform as well or better.

Jason Familton


Accident Compensation Corporation

A question for Mike. I mean obviously are based in Wellington. If we look at Wellington Newport market share, 60% Qantas and 40%

Air New Zealand. Obviously, the airport itself talked about potential for long-haul flights last week. Can you talk about the rest of

New Zealand that potentially not just Auckland?

Mike Williams


Chief Transformation & Alliances Officer

Rest of New Zealand from a international...

Jason Familton


Accident Compensation Corporation

In network and transdermal competition.

Mike Williams


Chief Transformation & Alliances Officer

I think -- and David will probably want the mic in a minute to talk about runways and lengths and things like this. But look, we serve

all of New Zealand that's the first thing. And we do that again with the pyramid structure that Richard talked about. The network

is designed -- when we're designing the domestic network, we're thinking as much about how that connects with the international

network, obviously, largely out of Auckland, but also Wellington and Christchurch. Just touching on Wellington first, and I'll look at

some others.

Again, this is one of those frustrations that we don't quite have the fleet that we initially had expected. There's aircraft that will

come in the future, the ones which have been delayed and others because of the engine issues, which would have been placing really

Wellington that will come right. And we think when that happens, we will get that market share back in places like Wellington. Same

thing really goes with Christchurch on that short-haul perspective.

Long haul and this is probably the second most frequent question we get after when you're going to go to London and things like

that. Long haul out of places ex-Auckland. This is where Alliance has come to play a big part in the way we think about things. I

mentioned capital efficiency and making sure we're deploying those aircraft in the way that makes the most sense. Ultimately, I know

we're spending all of our time here. We like to think and would want to see long haul route service out of crisis, for example, it's just

too small. And it comes at a cost because we wouldn't be able to have that long-haul widebody aircraft based out of Auckland, where

more of that demand is.

The other thing is we don't have things like pilot hubs or bases in Christchurch. But of course, we could partner with alliance partners.

So Singapore, Cathay and United are all flowing into Christchurch and that's not by chance, that's because we're working with them


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and supporting them from a sales and marketing perspective on the ground and Christchurch in that instance to make sure that their

flights work. And where is incentivized to support them on those markets as we are our own flights on Auckland, for example.

So I think that's a really good example about how we get benefit in working with alliance partners.

Maybe a final point, just prior to COVID, we were operating long haul ex-Christchurch to Singapore. That signals may be a longer-

term intent. And it worked went well for us. It took quite a bit to get it to the point where it was working and we have the network

organized. We could look at getting back and it's something that's on the longer-term road maps. It all again comes back to fleet and

making sure we've got the right capital deployment decisions in terms of the network choices were in. Does that answer that?

Unknown Executive

Using the accepted international aircraft performance methodology, repaving the runway in safety area with a frangible surface, which

is designed to stop the aircraft in the event of an overrun does not materially increase the runway length. And therefore, Air New

Zealand is struggling to understand how that can be interpreted as an ability to operate widebody aircraft off that runway.

Leila Peters


General Manager of Corporate Finance

I think Paul in the back. And then Jason, if you have more questions after we'll pass it back.

Unknown Analyst

Thanks, Leila. Just so thinking about pre-COVID, there were tens of millions of Indians and Chinese and other Asian economies

getting into the middle class and 4% to 6% revenue growth sounds like normal GDP if I'm lucky, is that an ambitious enough target?

Gregory S. Foran


Chief Executive Officer

Yes, I'll kick off to begin with, and others can jump on. Yes, we think it is, actually. Otherwise, we wouldn't be sitting up here and

building a plan around it. There's all kinds of things that you have to deal with in the industry, and one of them is what you believe

you can deliver based on the aircraft that are available. I'd have to tell you that -- we sort of have got, if you like, a trifecta that we're

having to deal with at the moment. It doesn't apply to every airline. There's plenty of airlines out there with Airbus. A320s and A321s,

but not everyone's got a PW1100 on them. And frankly, if you've got the older engine, which we have on a bunch of them, that's just

great. But unfortunately, because we've got a modern fleet, we've got the new one. Not everyone who's got a 787 has got a Trent, you

have a choice. You can put a GE engine on that one if you want. And in fact, the new ones will have that.

I can tell you that if you're running an A350 at the moment, you don't have a choice as to what engine you put on it, you put on a

XWB on it. And here's what I'm hearing about the XWB engine, which happens to be a Rolls-Royce engine as well. They're down to

2,000 to 2,500 cycles. That's under half of what they expect to get right, Baden? And there's a few people out there now with A350s

that are going kind of low, maybe we've got a bit of a challenge on our hands.

Probably with the trend once they get new blade approved, which I would think probably 6 months' time. It's not actually a new blade.

It's the same blade they run on another engine. They just have to get approved by the FAA as those engines start to go through shop

visits, we may well find that actually the Trent 1000 starts to come right. Who knows? I'm not smarter. But at least there's a sole for

some of that.

So what's happening is that these things aren't shared equally across the industry, and you've got to deal with that. In terms of the 3%

to 4% growth, we think that's pretty sensible. My lesson in this is you're better to be a little bit under and work the assets hard then to

be a little bit over and try and come up with interesting places to fly to. This is a highly capital-intensive business. You measure our

success on return on invested capital. So what are going to do? I've got to work with this team down here to get these planes of their

wide-bodies flying 14, 15, 16 hour a day. If they're the Airbuses, we want them flying 11, 12 hours a day. So good utilization of those

assets make sense.

So at this stage, we're comfortable. As Baden shared with you. We need to add a little bit more in we've got some flexibility. We've

made a deliberate decision to extend the 777 for a couple of reasons. Number one, I can't guarantee you that Boeing is going to deliver

and neither can [indiscernible]. Secondly, they are a damn good aircraft. That's Toyota Corolla in 1986 that just keeps on going. So we

think we've got about the right amount in there, to be honest with you.

Richard Thomson


Chief Financial Officer


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AIR NEW ZEALAND LIMITED ANALYST/INVESTOR DAY NOV 25, 2024



You're right. I mean it's what we're interested in is profitable growth. In some of these markets, I'll pick on China. It's not always

profitable growth. There's lots of volume. That doesn't mean that it makes any money. And so you need to be somewhat selective

about what you're doing and just sort of a longer-term context for decades, sort of areas of any sort, domestic or international have sort

of tracked in flat nominal terms declining real terms over a long time. I think actually, we've reached an inflection point, given where

aircraft technologies got to where you're actually now starting to plan for real -- sorry, nominal growth in yields and some of it is not

related to the [indiscernible]. We've talked today about some of the other things we're doing to sort of help drive that. But I think it is

an appropriate target, and it is a distinct difference from where the industry has been for a long time.

Leila Peters


General Manager of Corporate Finance

Shane. And then John.

Shane Solly


Harbour Asset Management Limited

Shane Solly from Harbour. I've got a couple of questions on there. Firstly, can you just talk a bit more about the economics of flying

as London and potentially pick up India. I want to understand were your customers in a broader sense, the more -- will I get more

loyalty, a little bit more ancillary because it's a hard haul. Is it your products and rise I know a thing to say.

Unknown Executive

I'll start and then others will come. It's not a Project Sunrise. 2 things if I talk about London, we get a bit of a quick touch on India.

I mean, both of these are not announcing a new root today just start there. And you know that these sorts of discussions often come

[indiscernible], we're always looking at new opportunities. Look London has changed for us in two respects, which is why it makes

good sense just to go back and look at it again. The first is we used to operate that with 777s, which was a big aircraft. It still is a big

aircraft. And we didn't have the benefit at that point of putting 787 on. Okay.

So we've got the opportunity now to operate that if we decide to do it with the 787, which is a better size, better configured, better

operating economic aircraft to get to London. Yes, exactly. And it's ready to go. It doesn't require modifications. So that's one big

change.

Second thing is, like I mentioned, we -- when we exited -- of course, we had a lot of work done to look at the impacts of that and

where we've recaptured that passenger flow buyer. Look, a lot of that work as we expected. Some going by Singapore with Singapore

Airlines, some going via the U.S. Obviously, some has gone by the Middle East as well and actually quite a few New Zealand that

want to fly to the U.K., somewhat to Europe as well, travel by the Middle East. We want to reclaim some of that. And some of the

assumptions around how much would trouble by Singapore in the U.S., but it's just not playing out because, as I mentioned, customers

want to fly with their New Zealand. So our job is to give them that choice. So those are two big changes that have really prompted our

thinking.

In India, it's simply a growth story. It really is booming. And I know there's so many ways if you look about that, looking at trips per

capita in the U.S. and how that -- sorry, in India and how that's tracked versus similar markets like China. Some of us have been there

quite recently monetized actually in the last couple of years and seeing that the growth in that market, not just from a total population

perspective, but where that growth is the trade links between New Zealand and India, the increased economic ties, cultural ties, there's

a big Indian expect community in New Zealand as well.

And so coming out of COVID, there was this absolute explosion of travel. Some of that via France, visiting friends and relatives, but a

lot of it increasingly is more trade related. So as we look ahead and we look at government wanting to double exports and a lot of that

being length with India, we look at it as a medium to long-term play with the -- again, aircraft that are suited to that sort of -- was kind

of a [ border ] around an ultra-long-haul mission that we've got the technology now and the economics to make it work.

Richard Thomson


Chief Financial Officer

Mike, one other factor as it relates to London. And Kate, maybe you want to add to this, but we did see the loyalty effect be

material. So Kate mentioned that when high-value customers hit the top tier, then they're making decisions to go to on the European

[indiscernible] west bound, and the loyalty effect of that matters. So it's not the deciding factor, but it is one of the key factors. We

want our HPCs to remain flying on us beyond when they hit gold elite.

Shane Solly


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AIR NEW ZEALAND LIMITED ANALYST/INVESTOR DAY NOV 25, 2024



Harbour Asset Management Limited

Just a second question of your CapEx spend, you talked about for the next 5 years. Can you break out how much is digital? And is it

enough?

Richard Thomson


Chief Financial Officer

Well, Nikhil's probably best to answer that question. We've given them, we've given them, I think, it's $70 million a year or

thereabouts in CapEx. Obviously, the digital budget in the [ realm ] between OpEx and CapEx is bigger than that. But actually, the

team has done a remarkable job of actually working with an envelope. In fact, often we've got the reverse problem if you want to

describe it as a problem, which is we don't quite sort of spend what we've set aside in the budget over the course of the year. Nikhil?

Nikhil Ravishankar


Chief Digital Officer

A combination of the right levels of investment, but also the right type of lever of capability to deliver with precision, the outcomes

that we want to deliver. And there, we've got a fantastic internal team. I mean, for example, our app team is 13th the size of the United

app team, even though complexity doesn't necessarily scale down based on size. So we've got some fantastic talent in the organization,

and we've recently signed partnerships with Accenture and TCS. And between them, they've got 1.35 million staff. So we're using

them as sort of elastic capacity to scale up and down as we execute more of these large big rock transformation programs -- well-

supported program here.

Leila Peters


General Manager of Corporate Finance

John and then Grant.

John Middleton

John Middleton from Mint Asset Management. Two quick things for me. One, I thought the owners lease slide was helpful. There's

not one any focuses in on it. But I think the comment I'd say there is we've got no context for what all the other airlines do, which

makes you look a lot better. But your comment you made about essentially selling down some of those aircraft to generate cash. Why

do you want to generate cash now?

Richard Thomson


Chief Financial Officer

We'd want to generate cash now, particularly. We're just taking advantage of strong market values for those aircraft and retiring

residual risk on net fleet because we wake up in 5 or 6 years' time. It might not be strong in the market. And what we do with the cash

is an entirely different question. It sort of relates, its caught up in the capital management discussion we did.

John Middleton

And so what do you intended to do?

Richard Thomson


Chief Financial Officer

What we intend to do? Watch the space, well, I'm not sort of announcing any capital management initiatives today. But as I mentioned

before, we're looking at liquidity, which is strong. Leverage, which is strong. We are at in the CapEx cycle, which is -- we're spending

a better money on 787 retrofits and as 787s deliver. Obviously, there's a bit of capital associated with that. But as I mentioned in my

comments, we've kept up with replacement CapEx, particularly around aircraft, pretty consistently over time. So we're in a good

position. I think we've got a bit of balance sheet flexibility. We didn't say yes, we haven't even sold the aircraft to sort of accumulate

more liquidity.

John Middleton

And then just I'm assuming that the new 787s will be the new configuration?

Richard Thomson


Chief Financial Officer


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AIR NEW ZEALAND LIMITED ANALYST/INVESTOR DAY NOV 25, 2024



Yes, they will. Yes, there's 2 configs, just to be clear. So we've got a 219 seater that was mentioned in the [indiscernible] today, which

will turn up next year with the new aircraft, the first 5 aircraft [indiscernible] 219 seats 787s. It's basically for those trying to imagine

that, that's a 777-300 size business in premium economy cabin and then the rest is sort of a smaller economy class.

The retrofit aircraft, which is being done at the moment is a 272-seater plane a very similar configuration to scale for aircraft size to

the old 777-200 that we used to operate. So we have 2 fleets and time of 7 and 8 the sort of higher premium configuration and then

the more you put a configuration that we can fly into just about any market. And then to the Baden's point before, after the fifth new

aircraft is delivered, we need to make a decision, but we have the option of taking 787-10 and the configuration of that airplane, it will

be the same seat on the aircraft. So we're not developing anything new but the seat and cabin mix may well be different.

John Middleton

And what -- I mean, given you're sort of doing 2/3 of the 777 going forward in the new configuration. What does that mean for

medium-term growth expectations? It feels like you pared back your cap your capacity growth quite a lot. Does that mean there's more

787 to buy or not?

Richard Thomson


Chief Financial Officer

It may well do. When we say sort of power capacity growth, we've got 3% to 5% capacity growth on wide-body international as part

of this plan, so which we think is a senseful starting point. And if we see the need or opportunity presents itself to do more than that,

we've got enough flexibility within the sparing order we've talked about to add grow units to that should we desire.

Gregory S. Foran


Chief Executive Officer

Keeping the 777 has not only given us a bit of an insurance policy about where the Boeing delivers on time. but it also adds some

more seats to the network. So it sort of makes sense to do what we've done, which is to hold them a bit longer. Thanks, John.

Leila Peters


General Manager of Corporate Finance

Grant?

Grant Lowe


Jarden Limited, Research Division

Grant Lowe from Jarden. Surprise doesn't come up here. But just in terms of today's guidance, just to take a step back to the very short

term. At the full year, the clear message was that first half as there was an expectation that the difficulties at that time would continue

through the first half. We've seen what is effectively an underlying upgrade today. Where has been the improvement relative to what

you might have seen 2 or 3 months ago?

Richard Thomson


Chief Financial Officer

I'll answer that one. So I think the -- on the cost side, as I mentioned before, the team has done some pretty good work on extracting

some labor costs sort of improvements from the system. As Jeremy mentioned, seats to suit on the Tasman has been rolled out and

actually delivered some good tangible benefits there. And then we've made some incremental improvements in the ancillary revenue

space, which is sort of help drive a modest improvement over the course of the 6 months.

I think the domestic environment has not changed a huge amount. We've seen -- you mentioned this morning, there are some initial

green shoots, I think, around SME, corporate travel and domestic. But we're just -- this is a game of ventures, not miles, and we've just

done a whole bunch of things a little bit better in the last 6 months than we thought in February.

Gregory S. Foran


Chief Executive Officer

Basically, what you're seeing is you're seeing the parts of the transformation beginning to play out. And you haven't got the full year

benefit of them at the moment, but it's exactly as Richard just said, A lot of the things that got discussed today are actually already

happening. We just haven't presented. This is what we intend to do on seats to suit or this is what we intend to do on ancillary income.


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AIR NEW ZEALAND LIMITED ANALYST/INVESTOR DAY NOV 25, 2024



So for example, if you went on to our site today and you try to attach a rental car, it is a completely different process now to attach a

rental car booking. And in fact, correct me if I'm wrong, but I think we increased the attachment rates by literally double?

Unknown Executive

Yes, doubled.

Gregory S. Foran


Chief Executive Officer

So it's 100 things and 1% better the beginnings of all that revenues bit better, costs are a bit better. Sure, we got a little bit better fuel

than what we thought. And then there are those other components that we've called out, such as the sale and leaseback and some

compensation. But the underlying business, as I sit here. I actually think it's a pretty darn good result for what we've had to deal with. I

haven't been in this business forever. But when was the last time government spend was down 25% and showing no sign of immediate

recovery. Now very good if you're the government because that's doing exactly what you want to see happening. But those guys book

late by flexible tickets and drive good margins. When was the last time you had at the same time that happened, corporate spend down

12%.

So the fact that we're driving some revenue growth says that the work with Flyer, for example, is actually working. And that's why

we've got enough confidence today to actually put that slide in front of you and say, all right, that's what we think is going to happen.

We control some of those. I can't control spare parts. It's bloody hard. If I can't get seat actuators to fix the business class seats to keep

breaking down, and we get charge basically $50,000 each motor and there's 2 of them in there. We're the only ones in the world, by

the way, who have that particular part. It's really hard.

Now next week will go and see the Chief Executive of Safran, and I'm going to try a full core press on them and say, hey, either drop

our price or give us the drawings because these are basically back in cleaner motors. Not that I'm an engineer or anything, but they're

about that size. You'd find an Electrolux.

Unknown Executive

It's a very expensive [indiscernible]

Gregory S. Foran


Chief Executive Officer

And you getting charge $50,000 a piece. So I can't control that. And that's one of the reasons why we will take these 777s that we're

now going to extend, and we'll wrap out those business plus seats. And we'll put in something because we're going to keep those

planes to 2030, 2031. And who knows, maybe even a little bit longer. I don't have to make that call now. We'll do it on 6 of them.

Jeremy and team are going to be able to sell all the seats because at the moment, we can't sell all the seats, and it's just not a great

customer experience when you get on there and it went then into a bed or the trade table breaks.

Grant Lowe


Jarden Limited, Research Division

So just with that, like there's some green shoots there, you're talking about a lot of positive things, which obviously to annualize. I

know you don't give guidance at this stage of the year for the full year, but I'm hearing a degree of confidence that the business is

potentially on the bit of continuing that good momentum of the second half, would that be a reasonable characterization?

Gregory S. Foran


Chief Executive Officer

Really hard thing to answer the way that you want me to answer that. What I -- what I will tell you is that I hope you go away from

this particular session with a couple of thoughts that are in your mind. Number one, these guys have a plan and is it believable? Did

you see stuff today that you go I get it. I can see how they can increase revenue. Jeremy went through as 5 points what we're going to

do. And Kate's explained what we're doing with loyalty. So can I believe that? Number two, do I think they can execute it? Because

you get 1 point for talking and 9 for doing.

And trust me, I've been around the place long enough to know plenty of businesses, don't. Take North bot, and I shared it with

the business today. The Swedish battery maker. What are they running at, at the moment, 1% production compared to where they

expected to do. So Goldman's have had to take what a $1.4 billion write-down.


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AIR NEW ZEALAND LIMITED ANALYST/INVESTOR DAY NOV 25, 2024



So nothing matter with the plan, it's just I couldn't execute it. We're pretty obsessed here with, if you say you're going to do it and we

sign off on it, do it. So I hope you go away going is a sort of way of working in Air New Zealand, which is coming across as being the

synced up. There's not an internal competition that's going on in this business team. Number two, they've got a plan and it's believable.

And number three, I think they're executing it and they will. And that's why I have confidence in it. Now I can't tell you what other

site swipes coming around the corner. We're going to get another issue with the Trent engine. Are we going to find out that Boeing

actually can't deliver the 787s despite all the work that we're doing, I can't control that, no one in the team can. What we try and do is

build in enough of insurance policies so we can deal with it.

And then we hold ourselves to account for the stuff that we can do. And we are building something here which is going to work

really well for a long time. That's why we're doing the hanger. It's why we're doing the Christchurch Engine Center. We've probably

spent $40 million, $50 million, Alex, on ground service equipment this year. So if you're out at Auckland Airport, you can see new

pushback tugs. You can see new pallet loaders, you can see -- what else? [indiscernible] New water trucks, stuff we haven't spent

money on for a long time, like years and years and years, but it works now, and that's going to help a whole bunch of things in the

business.

Leila Peters


General Manager of Corporate Finance

I could not have scripted a better close. So I think that I will take the opportunity to thank everyone for the formal conclusion of the

Q&A. But just to remind you all that the team is here for the next while, and I really, really urge you to ask them all of your unasked

questions in a more intimate setting.

Again, I just wanted to say on behalf of the Air New Zealand team, thank you so much for spending your afternoon with us. We

know that a lot to take out of your day to listen to a whole bunch of presentations. I'm sure they're much snazzier than others, but still

a whole bunch of presentations is a lot and to absorb a lot of information, and we don't take that for granted, and we really, really

appreciate those relationships. As Greg said, it all comes down to relationships.

So with that, I'll formally conclude the Investor Day, and we will see you in the flight deck for drinks. Thank you.




























44

=== IR PAGE TRANSCRIPT: 2025 Investor Day Transcript ===

Air New Zealand 2025 Annual Results Investor Briefing
28 August 2025



Page 1 of 20

Start of Transcript

Operator: Welcome to Air New Zealand 2025 annual results call. During the presentation,

your phone lines will be placed on listen only until the question and answer session. Please

refrain from asking questions until that time. With that, I will turn the call over to Air New

Zealand's Head of Investor Relations, Kim Cootes. You may begin.

Kim Cootes: Kia ora and good morning, everyone. Today's call is being recorded and will

be accessible for future playback on our investor centre website, which you can find at

www.airnewzealand.co.nz/investorcentre.

Also on the website, you can find our annual results presentation, annual report and media

release, as well as other relevant disclosures. I would like to take a moment to remind you

that our comments today will include certain forward-looking statements regarding our

future expectations, which may differ from actual results.

We ask that you read through the disclaimer and in particular, the forward-looking

cautionary statement provided on slide 2 of the presentation. Joining me on the call today

are Chief Executive Officer, Greg Foran, and Chief Financial Officer, Richard Thomson. We'll

also be joined by Leila Peters, our GM of Corporate Finance, for the Q&A session at the

end.

The structure for today is straightforward. Greg will kick things off with some reflections on

the 2025 financial year and what we're seeing as we look ahead. Richard will then step

through the financial results. This year, we have also included a section on the longer-term

strategic outlook in our pack, which includes our current assumptions around fleet

availability and our return to scale. With that, I will pass the call over to Greg.

Greg Foran: Thank you, Kim. Kia ora, and good morning, everyone, and thanks for joining

us on today's call. Before we get into the detail of the result, I want to provide a bit of

context on the 2025 financial year. Where we've made progress, where it's been tougher,

and what we see coming next.

From the outset, we knew 2025 would be hard, and it has been, but we got on with it.

We've made real progress in the areas we can control. The transformation program we laid

out in investor day last November delivered around $100 million in incremental EBITDA

benefits this year, which I'll come back to shortly.


Air New Zealand 2025 Annual Results Investor Briefing

28 August 2025



Page 2 of 20

We remain on track for our FY28 targets. At the same time, we've continued to lift

capability in the background, improving the customer experience, strengthening our digital

infrastructure, and building more resilience into the operation.

We've armed our people with better tools and that's starting to show up in how we

perform. But to be frank, operating a network with up to 11 of your most efficient aircraft

out of action at times has been a bit like playing a rugby game without half of your forward

pack.

We operated 4% less capacity than the prior year, and the knock-on effects of this lack of

scale have been felt right across the network. We continue to work closely with Rolls-

Royce and Pratt & Whitney. Compensation is a big part of those conversations, but getting

a clear picture on when the engines return to service is just as important. That visibility is

what allows us to plan properly.

We expect pressure on capacity to start easing later in FY26, as the first of our new 787s

arrive and as more retrofitted aircraft return to service. But we still have to be patient.

Richard will take you through the capacity outlook in a moment, but the short version is

this. Low single-digit growth in FY26, followed by a more meaningful step up in FY27 and

FY28 as the engine constraints ease.

So yes, it's been a tough year, but we've kept moving. We've delivered in the areas that

matter, and we're positioning ourselves well for what's next. The numbers on this slide

speak for themselves, so I won't linger too long. But a few points are worth calling out.

First, I want to thank our team. What they've achieved this year, in the face of persistent

disruption, is nothing short of outstanding. It's a testament to the strength of our culture.

Secondly, it's worth noting that in a year where commercial aviation saw some tragic

events globally, we were recognised as the world's safest airline. That's not a title we take

lightly, and it reflects a safety-first mindset and discipline that underpins everything we do.

We ended the year with earnings before taxation of $189 million, net profit after tax was

$126 million. That was delivered against some real constraints, not just on the fleet side,

but with softer Domestic demand and elevated cost pressure across the aviation system.

It's also, as I said earlier, the first year where we've felt the full impact of engine

availability issues over a 12-month period. With the network shrinking 4%, this obviously

impacts both the top line and our productivity. Demand in the Corporate and Government

sectors was also about the softest we have seen. So to land at the top end of guidance in

that context is no small achievement.


Air New Zealand 2025 Annual Results Investor Briefing

28 August 2025



Page 3 of 20

I want to briefly acknowledge our loyalty program as well. Airpoints passed five million

members this year, and we saw continued strength and engagement and redemption

activity. It's a great signal of customer affinity and an important platform for future

growth.

Looking across our network, International demand has held up well, but locally, the market

is still doing it pretty tough. If we look at the Domestic market first, demand remains soft

overall, particularly out of Wellington, where we continue to see weakness in Government

travel. We expect this trend will continue for some time yet.

That said, we are seeing some positive signals in pockets of demand. Our New Year's sale

also generated some good momentum across shoulder periods, so we'll keep stimulating

the market where we can.

On the Tasman, demand continues to be strong. We're adding capacity to existing routes

and are looking forward to launching Christchurch-Adelaide in October, A great example of

how we're expanding International services from the South Island.

Asia continues to perform well. Outbound demand has remained steady, likely supported

by lower on-the-ground travel costs in key destinations. Inbound North America also

remains strong, helped by the strength of the US dollar.

We are, however, seeing signs of a shorter booking curve in that market, something other

Northern Hemisphere carriers have also noted. We're keeping a close eye on that as we

head into our peak summer period.

We're pleased to see that the premium cabin demand is still outpacing economy. We

expect this trend to accelerate further as more of our retrofitted Dreamliners return to

service and our new premium-rich aircraft start to arrive later this financial year.

While a fair bit of our focus this year has been on managing disruption, we've also made

progress in the areas that matter most to customers and we're starting to see the results

of that come through.

We've made meaningful gains in operational resilience and digital tools, particularly in how

we recover from disruption. That matters because with 11 aircraft out at times and a

number of weather events this year, recovery becomes the name of the game.

Our on-time performance improved significantly in the second half of the year, up six

percentage points and that's a result of decisions we made to put some buffer into the

schedule and more effective disrupt handling. You can see that flow through into customer


Air New Zealand 2025 Annual Results Investor Briefing

28 August 2025



Page 4 of 20

sentiment with Net Promoter and in-flight experience scores stronger in the back half of

the year.

On the Commercial side, our next generation revenue management tools are giving us

sharper insights and are helping us to optimise both yield and load which is especially

important in a constrained environment.

On the digital side, we rolled out live chat, automated rebooking functionality, and other

customer self-service tools, all of which have substantially reduced manual interventions,

particularly at key pressure points like the contact centre and airports.

We also equipped 3,000 of our people with AI tooling this year, which will help our teams'

problem solve faster and lift productivity without adding much in the way of cost. There's

more to do but the momentum is encouraging, and it reflects a team that's continuing to

deliver even when conditions are tough.

Turning to our transformation initiatives. Many of you will recall this was a key focus area

we laid out at investor day. These initiatives have delivered $100 million dollars in EBITDA

benefits for the year in line with our expectations.

The mix, however, has shifted slightly from what we expected. With stronger than

anticipated performance in ancillary revenue driven by uptake in our seats to suit products

and demand in the premium cabins.

Some of our cost-focused initiatives, which made up about one third of the improvements,

were impacted by operational constraints, especially in areas where fleet disruption limited

our ability to drive efficiency gains, for example, in productivity and labour deployment.

What's important is this, Kia Mau is working. It's helping to partially offset inflation, but

more importantly, it's positioning us for incremental earnings growth as the network scale

returns.

This slide gives you a sense of how we've navigated the year in what remains a highly

constrained fleet environment. The second half was particularly challenging. At points we

had up to six wide bodies and five narrow bodies grounded, which is roughly 20% of our

jet fleet.

Despite that, we kept flying. The arrival of two new A321neos recently has been a valuable

flex option across both Domestic and short-haul International. We also secured additional

short-term lease engines, which will help support some targeted growth in the Domestic

network.


Air New Zealand 2025 Annual Results Investor Briefing

28 August 2025



Page 5 of 20

Importantly, we also baked more resilience into the schedule, which helped protect

reliability, particularly in the back half. Looking ahead, we don't expect a big step change

in availability in the first half of FY26, but pressure should start to ease from the second

half as the first of our new 787s arrive and we reach critical mass on retrofits returning to

service.

So yes, it's been a challenging year on the fleet front, but we've stayed on the front foot,

kept customers moving, and made smart decisions in a tough environment. As more

aircraft come back online, we'll start to unlock more scale, and that's important.

With that, I will hand over to Richard to discuss the financials.

Richard Thomson: Thank you, Greg. Turning to slide 12. I won't spend too much time on

this slide, as it's largely self-explanatory. I'd instead direct you to the appendix, where

we've included additional detail on the year-on-year performance across both the

Passenger and Cargo businesses, as well as updated metrics on capital management, fuel

hedging and our aircraft delivery profile.

Turning to slide 13. As Greg mentioned, this year's result of $189 million was significantly

impacted again by ongoing engine availability issues. Our inability to operate our newest

and most efficient aircraft has had both direct and knock-on financial consequences. We've

estimated that the combined direct and indirect gross impact for the 2025 year at between

$280 million and $320 million.

That includes suboptimal aircraft deployment, loss of productivity, disrupt management

costs and wider network flow-on effects. Against that we've received $129 million in

compensation from engine manufacturers, of which $107 million related to the 2025

financial period.

That means we're currently recovering around one third of the financial impact through

compensation. If you adjust for that shortfall, earnings before taxation could have been in

the mid $300 million, albeit there are some assumptions behind that figure. So while the

reported result lands at the upper end of our April guidance range, it's clear that

operational headwinds materially suppressed our earnings potential for the year.

Turning now to slide 14, we have our profit waterfall and I'll only touch on three areas.

First, revenue and other income for the period is lower as our network capacity reduced

4% compared to the prior year due to limited aircraft availability. This is despite including

$107 million of compensation.


Air New Zealand 2025 Annual Results Investor Briefing

28 August 2025



Page 6 of 20

Second, fuel costs substantially reduced in the second half of the year because of price

declines and reduced volumes from lower flow-on capacity. Price declined during the year

by 12%. Details of both the 2025 fuel movements and our current 2026 hedging profile

are provided in the appendix.

Thirdly, labour costs grew $78 million in the year, with most of that attributable to wage

inflation of about 4.7%. This is higher than any new labour rate increases in FY25 but

reflects the annualization of new bargains that were settled in the second half of financial

year '24.

Within our maintenance and aircraft operation cost lines, price inflation well in excess of

New Zealand's CPI continues to provide challenging headwinds, contributing in part to the

$235 million of non-fuel cost inflation for the year. I'll touch more on that in the next slide.

Now on slide 15. When we look at our non-fuel operating cost base in the six years that

have passed since COVID, inflation across the aviation system continues to rise at

concerning levels. To date, non-fuel operating costs have increased by approximately

30%, which on the face of it is only slightly higher than New Zealand's general inflation

rate over the same time period, which is about 27%.

But when we drill into the underlying drivers, the picture becomes much more challenging.

Take engineering parts and materials. The global supply chain for aviation remains

constrained and we've seen price inflation here closer to 40%. Air navigation charges have

risen around 30% since 2019, slightly ahead of CPI, but we know further increases are

coming.

In financial year '26, airways charges are scheduled to rise by almost 8%, following a

slightly revised path down from the originally proposed increase of 14%. Landing charges

are the clear stand out in terms of share price increases, over 55% when factoring in all

airports, and we know that further increases are coming.

The pressure is not easing, in fact it's intensifying. From 1 July, new passenger levies came

into effect covering CAA, aviation security and other system participants, which together

will add approximately $40 million in additional annual costs.

What's difficult about these cost lines is that there's very limited ability to negotiate or

influence them. These are structural changes, not one-offs, and they represent a

significant portion of our inflation story, both backward and forward looking.


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We're responding to this with a clear three-pronged approach. First, we'll continue to

leverage investments in digital systems and tooling to gain better cost efficiencies,

including the use of AI, which is only in its very early stages.

Second, we'll be laser focused on maintaining stable fixed cost as our network grows back,

which will drive strong economies of scale. Third, we will pass some of these costs on to

our passengers where appropriate, but carefully. All three levers are important and it's our

job to get the balance between the three right.

Now moving on to CASK on slide 16, I won't spend much time on this as the trends and

drivers have already been discussed. Reported CASK increased by 4.2% in the period.

Excluding the impact of fuel price, foreign exchange and the residual third party

maintenance costs in the prior period, underlying CASK increased by 7.5%.

The ongoing costs of the engine availability issues, combined with a reduced network

footprint, are negatively impacting both the numerator and the denominator of the CASK

measures. Any compensation received is not helping CASK, as for the most part it's

recorded in other revenue rather than as an offset against costs.

Adjusting for the impact of engine availability issues, CASK for the year would have been

better if not for these diseconomies and inefficiencies. We expect underlying CASK to

remain under pressure until we can get our more efficient aircraft back in the air flying,

and this is likely to begin in financial year '27.

Turning now to slide 17 and an update on our aircraft CapEx profile. It's getting quite

exciting for us as the first two new GE-powered 787s are expected to be delivered by the

end of March 2026, with entry into service into the last quarter of the financial year.

We've recently seen photos of the first aircraft in assembly, so confidence in a second half

'26 delivery is rising. This month, the Board also approved the decision to exercise two

options for 787s, bringing our total firm order from eight to 10 Dreamliners.

The first five aircraft will be the smaller Dash 9, and the remaining five will be the larger

Dash 10. Those additional units are expected to arrive in financial year '28 and '30,

respectively, and the chart on this slide reflects that assumption.

Moving on to our existing Rolls powered 787s. The retrofit program is well on its way now

with four aircraft completed to date and we expect to have six to seven of these aircraft

completed by the end of December this year.


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We will soon welcome an additional ATR for our regional Domestic services and have

recently taken delivery of two A321neos which will be deployed on the Tasman and Pacific

Island routes.

Total forecast aircraft CapEx is approximately $3.7 billion through to 2030, although that

amount assumes an exchange rate of $0.60 against the US dollar, and that has been

moving around a bit. As we get closer to the delivery of the aircraft and work out how we

will be financing them, we will also consider the appropriate hedging to mitigate some of

that cash flow risk.

Turning to slide 18, we're quite happy that current capital management metrics are in such

a strong place as we deal with both the impact of engine issues on our earnings and

prepare for increased CapEx over the next two years.

Importantly, Moody's reaffirmed our Baa1 rating in July, which we're pleased about.

Liquidity is stronger than our target range of $1.2 billion to $1.5 billion, which is partly

related to a transition in the second half of the year to a new global payments provider.

This move enabled the release of about $175 million in cash collateral, which was

previously not counted in our liquidity. In April, we purchased one of our leased 777-300s

from the lessor, so that now joins our own fleet profile and provides us with more flexibility

as we look to leverage that fleet for capital efficient growth, as we've mentioned

previously.

Now turning to distributions, we've declared a $0.0125 unimputed final dividend per share,

which equates to about $40 million. That brings the total 2025 declared dividends to

$0.025 cents per share.

Our share buyback program commenced in early March, until the end of June when we

went into blackout. Over that time, we purchased just under $40 million worth of shares as

part of a larger $100 million program, and we'll continue to execute on that program

following the end of our blackout period.

Now, Greg and I thought it would be appropriate to provide an update on the airline's

longer term strategic direction, based on our current experiences and the latest forecasts

of fleet availability.

Greg Foran: Thanks, Richard. As you've heard this morning, the engine issues affecting

both our Rolls-Royce and Pratt & Whitney fleets have had a material impact across our

operation, our organisation and our financials.


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The question we get asked most often, from both inside and outside the airline, is a fair

one. How long will this last? When will you be back to operating without this hanging over

you? The honest answer is, we don't know for sure. This has proven to be a much deeper

and more persistent issue than what we or frankly the engine manufacturers themselves

expected 12 months ago or even more recently at our November investor day.

What we've laid out on this slide is our internal planning assumptions based on what we're

seeing in the data and our operational experience to date. We're continuing to share this

analysis with both Rolls and Pratts and we're staying close to any updates in their MRO

timelines and certification progress.

As you can see, we're assuming no material improvement in grounded aircraft numbers for

the next 12 months. That applies to both the A321neo fleet and the Trent-powered 787s.

We start to see gradual recovery from FY27 and into FY28, supported by the arrival of two

new A321neos and five new 787s by the end of FY28.

There has been some progress though. Rolls has recently certified a new turbine blade

design that is expected to significantly increase the time on wing for the existing 787

engines. However, it will take some time before all of our fleet has this fix. Pratt's is

expanding MRO capacity across several locations. However, the repair queues are still long

and the pace of recovery slower than anyone expected.

We know this isn't perfect. These charts won't be exactly right, but they reflect how we're

currently thinking about things and they're the best foundation we have right now. We

hope the improvement will be better than this, but we have to plan for what we believe,

not what we hope for.

Turning now to slide 21. Because of the slower engine return profile we've just walked

through, we've updated our medium-term capacity outlook. This is a shift from what we

shared at last year's full year results, and again at investor day.

At that time, we were targeting a return to scale by FY27, but based on the fleet

availability we now expect, we've revised that to FY28. The charts here show our current

trajectory, still with a steady build, but at a slower rate. To be clear, if the situation

improves, if engine return times accelerate, we can move faster.

But we're planning based on what we see today, not what we'd like to see. The takeaway

here is that FY26 will still be very constrained, but from FY27 there's more aircraft return

and the GE-powered 787s come online, we can see the uptick coming. Back to you,

Richard.


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Richard Thomson: Thanks, Greg. Moving on to slide 22 and our expectations on unit cost

trajectory over time. We've already touched on the headwinds we're currently facing.

Some of them are temporary and will improve as we get engines back on wing and scale

the network back up.

Our unit costs are reflective of the fact that we've hired back to full network levels but are

currently only able to operate around 90% of the capacity we used to fly. Unit costs are

further burdened with the short-term carrying cost of leased engines.

Inefficiencies in workgroups like airports and maintenance that are constantly having to

adapt is the result of engine constraints. Some of these workgroups take a long time to

hire and train. We experienced this pain first-hand post-COVID. So we view carrying the

labour cost as important for the medium-term viability of our operations.

As Greg mentioned, there is sufficient uncertainty in the pace of improvement of the

engines getting through overhaul facilities and back on wing. We think it would be foolish

to try and optimise our labour levels when the forecasts continue to fluctuate as much as

they have been.

The second key impact to costs is unfortunately not temporary. Price inflation in the

aviation ecosystem, as we have experienced over the past few years, is a lot stickier and

in many cases unlikely to reverse. So we continue to combat this by improving operational

efficiencies and working smarter through the investment in tooling and training of our

people.

The biggest gains we've made this year are savings related to our contact centre from

increasing customer service capability, improved airports productivity and some early

gains from the rollout of a new catering system. As we begin to scale back our network,

we will see the scaling of these costs over greater ASKs. It's hard work, but we're up for it.

Some of these costs will also need to be passed along to our customers and we'll manage

that carefully.

Looking ahead, transformation continues to be a key part of our story. As Greg mentioned

earlier, we've delivered the $100 million target for financial year ‘25 and while that's an

important milestone, it's really just the start. A big part of the upside sits in financial year

‘26 through to financial year ‘28 and that's when we'll start to see more of the scale

benefits and deeper cost initiatives come through.

Some of the cost-focused work that was delayed this year, particularly around labour

optimisation, digital workflow automation and procurement streamlining starts to ramp up


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in the year ahead as the operation becomes more predictable. We also expect stronger

contribution from revenue initiatives, including enhancements to our booking engine to get

greater value from multi-city complex itineraries, more ancillary opportunities in adjacent

products such as hotels, rental cars and insurance and increasing conversion for flexi

products to name just a few.

We'll also see the annualisation of initiatives that came online partly through the last

financial year, and we'll keep investing in tools and data to support frontline performance.

The early returns from AI tooling have been very encouraging and we see more

opportunity as we continue to scale that across customer service, engineering and crew

operations.

While financial year ‘25 was about proving that transformation can deliver in a disrupted

environment, financial year ‘26 and beyond is where it becomes a lever for earnings uplift

as capacity slowly comes back online and we get more headroom to execute at pace.

That's where the confidence comes from. The transformation program is delivering, it's

scalable and positioned to keep unlocking value over the next three years.

Finally, I wanted to reiterate that our balance sheet is strong. We've been prudent about

ensuring our liquidity and leverage are in conservative positions leading into the next few

years of elevated CapEx. We've been systematically building up a robust unencumbered

fleet which we can monetise should the need arise. We have the ability to weather this

period of significant disruption from the engines but still execute on our plan.

Now I'll turn back to Greg to finish.

Greg Foran: Thanks Richard. To we have enough time for questions, I will skip over slide

26, which provides details on our FY26 capacity expectations by network group. This is

self-explanatory.

Turning to slide 27, this year is uncertain, primarily due to engine availability issues. Our

negotiations with the engine manufacturers are ongoing, so we aren't in a position to

provide much detail on the net impact to the 2026 financial year. When we do know, we'll

share at the appropriate time.

There are some other details that we thought would be helpful to provide, including

information on our remaining flexibility period travel credits, which expire completely in

January 2026, announced price increases across some key cost lines, estimated fuel costs

and depreciation expectations.


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Aside from compensation, probably the most impactful item to note is our expectation of

non-fuel cost inflation of a further 3% to 5%. Within that is incremental price increases

estimated at about $85 million from new passenger levies, higher air navigation charges

and increases in landing charges, a substantial combination of increases in one year across

New Zealand's aviation ecosystem.

Lastly, turning to slide 28 and our outlook for the first half of the year, the outcome and

timing of compensation discussions with engine manufacturers remains uncertain, making

it challenging for the airline to provide earning guidance for the full year. In the near term,

that uncertainty, combined with sharp recent increases in aviation sector levies and other

charges, all set against the backdrop of subdued Domestic demand, is expected to

adversely impact the airline's financial performance in the first half.

As such, the airline expects earnings before taxation for the first half of the 2026 financial

year to be similar to or less than reported in the second half of the 2025 financial year,

which was $34 million. The airline is well positioned for recovery when the engine

challenges and economic conditions start to alleviate, but these issues continue to have a

significant impact on current financial performance.

With that, Operator, please open the line for questions.

Operator: Thank you. Ladies and gentlemen, to ask a question, please press star one one

on your telephone, then wait for your name to be announced. To withdraw your question,

please press star one one again. Please stand by while we compile the Q&A roster. Our

first question comes from the line of Andy Bowley with Forsyth Barr. Your line is open.

Andy Bowley: (Forsyth Barr, Analyst) Thanks, Operator. Good morning, guys. A few

questions from me. The first of which, just a point of clarification on that 2026

consideration slide 27, talking about non-fuel operating cost inflation 3% to 5%, is that net

of the transformation benefits which look like they're going to more than double in FY26?

Greg Foran: Yes, do you want to answer that, Richard?

Richard Thompson: Yes, hi Andy, Richard here. Yes, so the transformation benefits we've

got in train for FY26 are around – we're aiming for $200 million in transformation benefits,

split roughly between Ancillary and Loyalty a third, cost efficiency and productivity a third,

we will have some wraparound from the benefits we have achieved this year, but we are

basically looking at a transformation program that has a prospect of offsetting those non-

fuel cost inflation pressures.


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Andy Bowley: (Forsyth Barr, Analyst) So if we’ve got a third being cost efficiencies from

the transformation, that's around $70 million, we shouldn't – if you think about the

incremental price increases coming through of $85 million plus the other labour inflation,

et cetera, that 3% to 5% is what we'll see on the face of the P&L in terms of the increase...

Richard Thompson: Correct.

Andy Bowley: (Forsyth Barr, Analyst) ...in non-fuel operating cost inflation.

Richard Thompson: Correct.

Andy Bowley: (Forsyth Barr, Analyst) Okay, so it's net of the benefits of the transformation

cost efficiencies.

Richard Thompson: Correct.

Andy Bowley: (Forsyth Barr, Analyst) Okay, great. Then just a couple of questions from a

revenue perspective, one from the demand comments, Greg, that you made in your

remarks. You talked about pockets of positive demand in Domestic markets. Can you

expand on those comments and maybe also expand on comments around the strengths of

New Zealand outbound, please?

Greg Foran: Yes, sure. So domestically and, I often say this, averages can be a bit

misleading, so there's no doubt that Wellington continues to be tough. Just to put a bit of

colour around that, if we look at Government passenger numbers for the first, or for the

back half of the year we've just finished and compare that to the same period the previous

year, passenger numbers for Government are down 10% on what is already a pretty

subdued position.

Corporate is down 5% for the same period and Leisure is down 5%. So those are the

averages. What we do see is that there are some parts of the country that are performing

better. There is no doubt that Wellington and Auckland are tight. Christchurch is better.

Queenstown is okay. But look, it is a challenging domestic environment, and we are not

expecting that to move significantly any time in the next 12 months, basically.

In terms of International, let's break it down to Tasman, Pacific and then Asia and the US.

I'm actually really pleased by what I'm seeing out of Australia at the moment. We've put in

for this year basically 10% more ASKs, both first half and second half. That market's good

for us. We want to maintain our performance there and that's reflected in some of the

tourism numbers.


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There's been about 1.4 million Aussies visit us this year, so tourism from Australia into

New Zealand is up 10%, so that's good. That's a plan that the government had and it's

working. I'm pleased about that, and we'll get the benefit of that.

The US continues to be decent. We've got some new planes coming in the beginning of

next year, a couple of new 787s. We'll get those onto our New York routes and other

places, so we're going to see ASKs to the US increase 8% in the second half. They'll be flat

in the first as we continue to deal with Rolls-Royce in particular. So happy with how the US

is looking.

Asia is down slightly and down about 2%. That's reflective of us pulling out of Korea. We'll

get some extra rotation going into Taipei, which will be good in the second half. So that's

sort of how that capacity is playing out. I'm reasonably happy with how we are working,

Tasman, PI and our International business. Domestic, as I said, it's challenging. What I'd

say to you also is flying's a discretionary business. You don't have to fly. We do have to

land in an airport, so if you're running a business that you can just pass costs on, it's a bit

different than when you're running a business where you actually have to deal with a

customer that has a choice. So it's discretionary.

When the economy's tight, which it is, on average, what we see is that people make a

decision not to fly or to fly less. That applies to business. I've been running a business for

many years and often when it's tough out there, businesses say you don't need to go to

Christchurch twice this month, can you cut it back to once a month? So we've got to deal

with that and it will come right, I'm confident of that, but that's a sense of how I see

things at the moment.

Andy Bowley: (Forsyth Barr, Analyst) Thanks, Greg. Maybe just digging down into those

Domestic comments, what are you seeing from a regional point of view? I recognise that

you talked about the larger airports, which clearly all have regional services, but they also

have trunk services, what about regional specifically?

Greg Foran: Yes look, I'd say it's still generally soft. We are having to work to basically get

all those regions operating the way that we do. You can see this in the ecosystem in New

Zealand. I follow, obviously, what happens with Sounds Air and then today I see that

Originair have pulled out of Hamilton, Palmerston North. Now they've been running that

route after we pulled out, before I started, but she's pretty tough out there.

One of the things that's happening is that the ecosystem, which is aviation in this country,

has piled on some pretty significant costs. We spoke about it, but to give you a sense of it,


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airports – and I'm talking about all airports here, not just New Zealand airports, but all

airports – are our fourth-highest cost line and they're going to cost us $417 million or so

this year.

Now the increase in airport fees from 2019 to 2025 was 57%. CPI during that period was

actually about 27%, so basically more than double the price of CPI. Because they can.

Where else do you land the plane? I stress, I'm talking all airports. Now, we go into this

year, and airports, all airports, have increased their costs by $24 million, or another 6%.

CPI is running at 2%, 2.5%. But hang on a minute, we'll increase our prices by 6%,

because you can. You can just pass it on.

CAA and Avsec have actually been pretty reasonable on prices until this year. Not much

increase, way back to 2017, ‘18, ‘19, ‘20.

But this year, they've had their funding cut, so they've actually increased their fees by $47

million, or 90%. So, what you're seeing is, you're seeing an ecosystem in the country that

is having to digest these costs at a time that the economy is tough. We’ve got to work

really hard, as Richard said, with Kia Mau – and it is working.

We're more effective, we're more efficient, and we can give you examples of that where

we've taken costs out through automated passenger rebooking and live chat and various

other things. You mitigate what you can, you absorb what you can, and you can see that in

some of our result. $189 million, okay, we can stick on another $165 million because we

couldn't fly because of engine issues, that gets us to circa $350 million. We really want to

be north of $400 million, and we'll work hard to get the business there.

But we have to think long term about what our customers can face. But really, we're at a

point now where some of these costs are going to have to show up in some of the revenue

lines. The team are sensibly working through that. We've held prices. I think Domestic, on

average, prices only went up about 3.5% last year, on average, which is only 1% above

CPI. But I've just given you two cost lines where the inflation is enormous. When you add

in airports, you add in Avsec and CAA and you add in air navigation, it's an extra $84

million, $85 million that we have to absorb in our P&L this year.

We're very thoughtful about how we're managing this. We're thinking it through. But we

can't hold prices down to the extent that our customers would like. Some of those are

going to have to flow through.


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Andy Bowley: (Forsyth Barr, Analyst) Maybe on that theme, from a RASK point of view,

lastly from me, Greg, I recognise that the premiumisation strategy that you talked to at

length at the investor day will be a feature in FY26. You talked about 12% more seats in

the year to come from the premium cabin. Can you talk about how you think that will be,

and should be, manifested in RASK in the year ahead and then beyond?

Greg Foran: I'll get Richard to jump into RASK, but what I'll tell you is that I'm pleased

with that as a strategy. I'm pleased that we got on and we did the refurbs. They're actually

coming in a fraction under what we thought they would cost us. But most importantly,

we're actually getting them done. There aren't too many people getting planes refurbed

because the supply chain is still reasonably busted.

We've got four done. With a bit of luck, we'll get another three done before the end of the

year, and then the next seven get completed the following year. We're seeing a 10%

improvement in customer satisfaction on those planes, up the pointy end. Customers are

really liking the retrofit. I don't know whether you've been on one yet, have you?

Andy Bowley: (Forsyth Barr, Analyst) I've been on one on the ground but not in the air,

Greg.

Greg Foran: With a bit of luck, we'll get you on one at some stage. But customers like it,

and it's showing in terms of how they're booking and the feedback we're getting in

customer satisfaction. Richard, how's that going to play out in RASK?

Richard Thomson: The only thing I'd add to that, and this is an observation over the last

12 months, we've seen long-haul RASK up 4%, and that is entirely attributable to strong

premium cabin performance. As you said, Andy, we’ve got 12% more of this stuff coming,

so it's the order of magnitude we've seen in the last 12 months.

Andy Bowley: (Forsyth Barr, Analyst) So, we should expect – I get that 12% is more than

what we saw in FY25. Should we expect an acceleration in terms of that RASK growth over

the year ahead?

Leila Peters: Hey, Andy, it's Leila. The 12% is the growth in premium seats in FY26 as

opposed to FY25. So, absolutely, Richard and Greg are spot on. You should see

incremental RASK in those markets where those additional premium seats are being

added, which will be predominantly North America into the second half of the year.

Andy Bowley: (Forsyth Barr, Analyst) Great. Thanks, guys. Appreciate it.


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Operator: Thank you. Please stand by for our next question. Our next question comes from

the line of Marcus Curley with UBS. Your line is open.

Marcus Curley: (UBS, Analyst) Thank you. I just wanted [unclear] point of clarification on

the guidance. Could you give us any colour in terms of what you've assumed in terms of

breakage and engine comp in that first half result?

Richard Thomson: Hi, Marcus. Richard here. On COVID breakage, year on year, actually

haven’t split into the first and second half yet – actually it will all fall in the first half,

because the COVID-related breakage comes to an end at the end of January ‘26. 10% less

COVID breakage year on year is implicit in that figure. At this stage, a bit loathe to

comment on compensation, because as we've alluded to, we haven't nailed it to the

ground yet. But at this stage, that first half guidance statement assumes that we're getting

$20 million-odd less in compensation in ‘26 than we did in the year just concluded, but

that is still a work on.

Leila Peters: Sorry, Marcus, just for clarification, the COVID credit is $10 million less than

FY25, not 10% less.

Richard Thomson: Oh, did I say 10%?

Marcus Curley: (UBS, Analyst) That $20 million less on engine comp excludes the one-off,

as you like to call it, compensation that you received this year, so it's off the underlying

number or against the total comp?

Richard Thomson: Off – it's the total comp, actually. Total comp. So, it's the $107 million

plus the $22 million that you see in the analyst presentation there, it's off that. It's more in

line at the moment with the underlying position.

Marcus Curley: (UBS, Analyst) Okay, understood. Outside of that, while you're on the mic,

Richard, the, as you say, liquidity is good, but when you look forward, the gearing metrics

in terms of debt and EBITDA look like they're expanding. How are you thinking about

things like buybacks, past what you've already committed to at this stage?

Richard Thomson: We're not looking past what we've committed to at the moment. What I

would say is we're $40 million through the current program. That's going to conclude at

the end of the calendar year, for all practical purposes, before we go into blackout. So,

we'll complete that. We've got the capital management framework that's been in place

now for two years. It sets out the dividend policy, sets out our liquidity and debt to EBITDA


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metrics. We’ll reassess whether the balance sheet's got more capacity next year for further

buybacks, but at this stage, no decision made.

Marcus Curley: (UBS, Analyst) Okay. Finally, I wondered if you could just talk to where

you think online performance and customer satisfaction needs to get to. Obviously, there's

been an improvement, but how does that compare to your key competitors, and how much

risk do you see medium term in the business, in terms of where online performance and

customer satisfaction sits at the moment?

Greg Foran: I'll pick that one up, Marcus. I can give you some numbers, and I'll give you

some anecdotal comments. If you were sitting in with us right at the moment and having a

look at our call centre and having a look at live chat and all those sort of things, you'd be

pretty impressed. I can remember a couple of years ago sitting here and we would get

60,000, 70,000 calls a week from customers. By the way, 50% abandonment rates. These

days, it's very rare that we get over 20,000 calls a week. I think last week we had about

15,400 calls in total. HVCs get answered in under a minute, and just about everyone else

is getting answered in under two minutes.

We have one of the highest live chat usages of anyone, and as we speak, we're in the

midst of putting AI into our chat bot. You're probably aware that we have a close

relationship with OpenAI, so that will move at some pace.

In terms of CSAT, customer satisfaction, we measure that pretty closely, and we're

actually higher than what we were pre-COVID. Customers generally are liking what we're

doing. In terms of operational resilience, which is a key part of customer satisfaction, this

time last year, we were having some challenges, and a lot of that was due to the fact that

we were having to run more AOGs. The engines situation worsened. We're actually running

a much better schedule now. We've put some new tools out there, things like Ops Collab.

The staff are better trained. We're just trialling new kiosks, which are terrific. What we are

seeing in terms of operational performance is pretty good.

I'd say to you, there's a good chance that, providing the weather doesn't go upside down

in the next couple of days of what's left in August, we'll probably finish in the top five

airlines of a very competitive set for the month of August. So, we're continuing to invest.

We're investing heavily online. We've got teams working on the online direct bookings.

That's working well in terms of Australia and New Zealand. We continue to grow offshore.


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There's plenty of digital investment that's happening in that part of the business as well to

get tools up and running.

Marcus Curley: (UBS, Analyst) When you think about next year – sorry, FY27 – as you

bring capacity back on and you need to grow your volumes to match that, do you think the

customer experience isn't going to be a hindrance...

Greg Foran: No.

Marcus Curley: (UBS, Analyst) To putting more bums on seats?

Greg Foran: I can't wait for it to happen, to be honest with you, Marcus. We did not predict

that we would finish the year with minus 4% ASKs. We don't run this business on the basis

that we're shrinking it. We've had to deal with really an unprecedented set of engine

issues. I'm not really aware of any other airline executives that I talk to in the world that's

having to deal with both narrow body and wide body engine issues. I'll talk to people who'll

say, I've got a problem with my narrow body, but we've got both.

As soon as you start running a business which is shrinking, all your scale benefits

disappear out the window. What I learned from COVID is it takes a while to get started up.

So , we're running a business at the moment that should be doing probably about 6% more

flying. We've got more pilots, we've got more cabin crew, we've got more engineers, but

these are skills and capabilities that take quite a while to train. So, we're ready to go as

the engines incrementally come back online and also as the economy improves. Because

we've kept close to our customer and have continued to do new things for our customers

across many aspects of the business, I can't wait for us to put some capacity back in,

because I think the customers will quite quickly go, fantastic. They like what we're doing.

Marcus Curley: (UBS, Analyst) Okay. Thank you.

Operator: Thank you. Ladies and gentlemen, as a reminder, to ask the question, please

press star one one on your telephone. I would now like to turn the call back over to Greg

for closing remarks.

Greg Foran: Thank you, everyone, for joining us today. I really appreciate you listening in

and for your ongoing support of Air New Zealand. Finally, if you'd like to schedule a call or

a meeting for any follow-up questions, please direct those requests through to Kim and our

Investor Relations team.


Air New Zealand 2025 Annual Results Investor Briefing

28 August 2025



Page 20 of 20

Operator: Ladies and gentlemen, that concludes today's conference call. Thank you for

your participation. You may now disconnect.

End of Transcript

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