Spark announces strategic IT collaboration with Infosys

Spark New Zealand Limited
ARBN 050 611 277 Spark City, Level 1, 50 Albert Street, Private Bag 92028, Auckland, New Zealand




MARKET RELEASE – WEDNESDAY, 16 APRIL 2025

Spark announces strategic IT collaboration with Infosys
• Information Technology (IT) agreement forms part of technology delivery model transformation
and will contribute to reduced IT operating costs

Spark New Zealand (Spark) today announced a strategic agreement with Infosys (NSE, BSE, NYSE:
INFY), a global leader in next-generation digital services and consulting, that will support the
transformation of its technology delivery model.

Leveraging Infosys Topaz
1
, and Infosys Cobalt
2
, the collaboration will contribute to reduced IT operating
costs, while accelerating Spark’s strategy of enabling digital and AI-driven customer experiences.

Under the agreement, Infosys will provide its global DevOps
3
and software engineering capabilities to
help build, test, integrate, and deliver Spark's systems and applications, along with monitoring and
support.

Spark will continue to retain its IT assets and control its technology architecture strategy, product design
and innovation roadmap, and business applications, supported by Infosys’ global reach and expertise.

Matt Bain, Data and Marketing Director at Spark, said, “Infosys has worked alongside our Spark teams
for over 16 years to support the applications that enable us to deliver new products and digital
experiences for our customers.

“We are now building on this relationship to allow our teams to focus on our technology strategy and the
product roadmaps that will grow our competitive advantage, while leveraging Infosys’ global scale to
execute these plans quickly and efficiently, and its investment in AI and innovation to enable us to keep
delivering great experiences for our customers.”

Raja Shah, EVP and Industry Head, Global Markets at Infosys, said, “We are thrilled to deepen our long-
standing collaboration with Spark and contribute to its ambitious digital transformation journey,
leveraging Infosys Topaz and Infosys Cobalt.

“Our global capabilities and innovative solutions will aim to deliver significant cost efficiencies, and over
time we will work together to enhance customer experience through AI-driven insights and automation.
This collaboration underscores our commitment to driving impactful change and supporting Spark in
achieving its strategic goals.”

As part of the agreement, Infosys will expand its local workforce to complement its global operations and
ensure that critical local support and expertise is retained in New Zealand.

SPK-26 Operate Programme

As previously disclosed, Spark has expanded its SPK-26 Operate Programme to include a significant
transformation of its technology delivery model. This delivery model refers to Spark’s IT and network
operations.

Spark has had a long-term focus on modernising its technology, embedding AI into its business, and
building a resilient, adaptive, and automated network. The new technology delivery model accelerates
this long-term focus through the establishment of several strategic partnerships – a common structure
utilised by telcos in offshore markets.


1
an AI-first set of services, solutions, and platforms using generative AI technologies
2
a set of services, solutions and platforms for enterprises to accelerate their cloud journey
3
DevOps is a process that aims to automate and integrate the processes between software development and IT operations.

Spark New Zealand Limited
ARBN 050 611 277 Spark City, Level 1, 50 Albert Street, Private Bag 92028, Auckland, New Zealand


Through these partnerships Spark will leverage the scale, capability, and innovation of global partners, to
support better customer outcomes and improved cost efficiency. This supports Spark’s ambition to
deliver an ~$80-$100 million reduction in net labour and opex costs in FY25, and annualised benefits of
$110-$140 million by FY27, as outlined in its H1 25 results presentation.

Spark will continue to keep the market updated as further partnership developments occur.

Authorised by:

Rodney Deacon
Finance Lead Partner – Investor Relations and Commercial


For more information contact:

For media queries please contact:
Althea Lovell
Corporate Relations Lead Partner
(64) 21 222 2992
althea.lovell@spark.co.nz

For investor queries please contact:
Rodney Deacon
Finance Lead Partner – Investor Relations and Commercial
(64) 21 631 074
rodney.deacon@spark.co.nz