Appointment of Chief Executive, Consumer

Westpac Banking Corporation
Level 18, 275 Kent Street
Sydney, NSW, 2000
12 August 2025

Appointment of Chief Executive, Consumer

Westpac today announced the appointment of Carolyn McCann to the position of Chief
Executive, Consumer, effective immediately.

Ms McCann brings almost thirty years of corporate experience, including two decades in
the banking and insurance industries and more than a decade at Westpac. She has been
Acting Chief Executive, Consumer since 12 May 2025. Previously, she was Group
Executive, Customer and Corporate Services, responsible for Westpac’s operations,
scams and fraud prevention, customer collections and hardship, property resilience,
corporate affairs and marketing.

“Carolyn is an outstanding executive and I’ve seen firsthand her ability to engage and
galvanise high-performing teams to deliver results,” said Westpac CEO Anthony Miller.

“Under Carolyn’s leadership, Westpac’s operations teams have dramatically improved
customer outcomes, including mortgage processes, where decision times have been
reduced from twelve to five days. Scam protection has been significantly upgraded with
market leading solutions reducing losses by 40 per cent, and complaints handling
processes have been transformed.

“Carolyn has brought these outstanding leadership skills to the Consumer role, where she
leads a team of highly experienced retail banking executives as well as our superb
employees across the country. Carolyn’s drive, vision and determination will be an asset
to the bank in this role.

“With the right mix of experience, professionalism, teamwork and energy, we now have
the team in place to lead Westpac and I’m excited for what we can achieve together.”

For further information:

Hayden Cooper Justin McCarthy
Group Head of Media Relations General Manager, Investor Relations
0402 393 619 0422 800 321


This document has been authorised for release by Tim Hartin, Company Secretary.