Gentrack Strategy Day Presentation

Gentrack Strategy Day
1 December 2025

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Acknowledgement
of Country
Image:signifies the coming together of people from all walks of life onto Ngunnawal Country.by Lynnice Letty Church.
Our event is being held on the lands of
theGadigal Peopleof theEora Nationand
I wish to acknowledge them as Traditional
Owners.
I would also like to pay my respects to
their Elders, past and present,
and Aboriginal Elders of other
communities who may be
here today.

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Welcome
Andy Green CBE
Gentrack Chairman

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Accelerating the world towards a net zero future by
leading the global modernisation of energy & water retailers
Our vision

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Business & Strategy
Overview
Gary Miles
CEO
Mike Carruthers
CSO

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Gentrack is well positioned for future growth
We have a strong
balance sheet with
$85m in cash at end
of FY25
With our pedigree and
g2 stack, we are well
positioned to lead one
of the biggest IT
transformations in the
world
Currently, there is a
scarcity of
formidable players
to address this
opportunity
Veovo is a rule of 50
business (excl
hardware) with a
global footprint of
over 150 airports

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Our Strategy Evolution for Utilities
STABILIZE AND
GROW BASE
MODERNIZE
AND EXPAND
ACCELERATE GROWTHOUR AMBITION
106
170
213
FY21FY22FY23FY24FY25
FY26 onward
230
126
Total Group Revenue in
NZ$ million
Launch g2.0 technology
stack
Enter Asia and EMEA
markets
Lead the global
modernization of
energy & water retailers
Win our share of the
NZ$17bn TAM
Be in 40+ countries,
cover 400m+ meter
points
Execute against our pipeline
in Asia and EMEA – Growing
>15% CAGR
Focus on core markets,
customer centricity &
returning to growth
New customers
in new countries
g2.0 full
stack LIVE
Launch of g2.0
490
End of fiscal year Headcount (incl. Veovo)
584
748
782
861
New mgt team

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Management Team
Gary Miles
CEO - Group
Paolo Colella
CRO - EMEA
Mark Humphreys
CRO - APAC
John Priggen
CFO
Mike Carruthers
CSO
Jennifer Mounce
CPO
Matt Loreille
CMO
Geoff Childs
CRO - Global Partnerships
and Strategic Accounts
James Williamson
CEO - Veovo
Mark Rees
CTO

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Competitive Landscape
LEGACY T1 PLAYERS
Incumbency, end-of -life,  market shares
REGIONAL / T2 PLAYERS
Struggling to scale
NEW AGE LEADERS
Disruptors to power transition
•SAP & Oracle ~75% market share
•Can’t support modern propositions
•Cost to support is high, requires
costly integrators ongoing
•Customer Experience centric
•Dedicated solns. for Energy & Water
•Tech + Service expertise
•Proven transformation capabilities
2-3 Global Leaders
2 Incumbents
•Few regional players have
expanded beyond home market...
•Powercloud  sold (€30m)
•Ensek  sold (£91m)
•Flux Federation  winding down

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The Utility Industry is moving off legacy
Moved out of legacy to introduce
innovation such as multi-products.
Ranked #1 in customer service
following the move from legacy to
Gentrack
FromTo
Moved off legacy at the time of
E.ON and NPOWER merged.
examples
Q4 2015
Q4 2024
Electricity supply market share
by utilities using SAP & Oracle.
Domestic GB Elec.
In <10 years, utilities
modernised, moving off
SAP & Oracle.
GREAT BRITAIN STACK
MODERNISATION CASE STUDY
ON LEGACY
ON LEGACY
WE EXPECT THE REST OF EUROPE TO
FOLLOW THE SAME PATH...
AND IT IS STARTING...
Legacy
Provider

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We have a worldwide TAM of $17b to target
•preferred vendor at 3
•shortlisted in a process at another 3
•well placed in another 4 for a 2026
decision
These opportunities represent c.30m
meter points, and we continue to grow
the earlier stages of our pipeline.
Contracting 3 to 4 of these would set us
up to grow strongly in FY27.
FY26 PIPELINE
Our pipeline has matured considerably, we are:

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SCOPING
& DESIGN
BLUEPRINT
NEW CR
MIGRATION
BUILD – DATA - TEST ING
12 months
6 months
18 months ...
Post-launch support
Tell us what you want?
Toolbox Platform


Off-The-Shelf Product
INTEGRATION
CONFIGURATION
TESTING - TRAINING
Post-launch extended scope & support
RELEVANT
RELEVANT NOT RELEVANT NOT RELEVANT RELEVANT NOT RELEVANT
This is what you get
OP MODEL ADAPTATION
MIGRATION


Shorter, less risky
deployments means more
customers will transform
Opportunity to shift NRR
profile, and bring on
ARR earlier
OOTB Solution
CONTINUOUS INNOVATION – DIFFERENTIATION - MARKET ADAPTATIONS
MIGRATION


INTEGRATION
CONFIGURATION
TESTING - TRAINING
Launch fast, differentiate
Rapid deployment, freedom to differentiate

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Customer Insight
Chris Thompson
Co-founder and Co-CEO

Chris Thompson – Co-CEO
chris.thompson@amber.com.au

CUSTOMERS STAY IN CONTROL
MORE VALUE FROM THEIR ASSETS
AMBER STARTS WITH WHAT CUSTOMERS
ACTUALLY WANT

System automatically charges from cheap solar in the afternoon while
renewables are plentiful
Then the battery discharges in the evening at much higher
wholesale energy prices
Energy price
¢/kWh
BATTERY
VALUE PROP
Automation value: $1000 pa

WE PROVED IT BY BUILDING
BOTH TECH AND UTILITY IN
AUS
World-leading core automation
technology​
Independent electricity
retailer​
Pass-through access to dynamic
wholesale electricity prices​
$25/month subscription for bundle
of market access and tech
AND WINNING THE WORLD’S
MOST ADVANCED MARKET​
0
5000
10000
15000
20000
25000
Amber automated sites vs VPPs
VPP1VPP2VPP3VPP4
Competitor VPPs
(Estimates)

as of November 25
60,000
CUSTOMERS
>50%
of the new home battery
automation market in Australia
MARKET SHARE
>5,000
NEW CUSTOMERS PER
MONTH
AMBER IS NOW THE LARGEST BATTERY AUTOMATION
PROVIDER IN AUSTRALIA​

V2G VALUE PROP
Amber’s technology will allow customers to earn
money from their EVs while they are parked at
home, by discharging power into the grid when
prices are spiking, while ensure their car is charged
when they need it.
Early Alpha customers have already earned $300 in
a single day from their EVs with V2G.
VEHICLE TO GRID
EXAMPLE 3: “TURN MY EV INTO A HOME BATTERY TO MAKE ME MONEY”
CURRENTLY IN ALPHA, COMING IN 2026
+
Combining Amber’s two-way home
battery automation software
With Amber’s EV smart charging
product
Automation value: $3000 pa
=

Providing a bundled solution in Australia and Overseas to enable utilities to deliver
an Amber-style experience.
Customer App
and Experience
Real-time Optimisation
Engine
BI and Reporting
NOW LICENSING OUR TECH
TO UTILITIES
INTERNATIONALLY
ML Solar, Usage
and Price Forecasts
Battery, Solar and EV Device
Integrations
Retail Operations Integration
+ Multiple major utilities currently in
contracting and licensing discussions
MAJOR CONTRACT SIGNED WITH

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Technology update
Andrew Cogger
Client Solutions &
Innovation Leader - APAC
Suzanna Michell
Partnerships Director - APAC

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SCOPING
& DESIGN
BLUEPRINT
NEW CR
MIGRATION
BUILD – DATA - TEST ING
12 months
6 months
18 months ...
Post-launch support
Tell us what you want?
Toolbox Platform


Off-The-Shelf Product
INTEGRATION
CONFIGURATION
TESTING - TRAINING
Post-launch extended scope & support
RELEVANT
RELEVANT NOT RELEVANT NOT RELEVANT RELEVANT NOT RELEVANT
This is what you get
OP MODEL ADAPTATION
MIGRATION


Shorter, less risky
deployments means more
customers will transform
Opportunity to shift NRR
profile, and bring on
ARR earlier
OOTB Solution
CONTINUOUS INNOVATION – DIFFERENTIATION - MARKET ADAPTATIONS
MIGRATION


INTEGRATION
CONFIGURATION
TESTING - TRAINING
Launch fast, differentiate
Rapid deployment, freedom to differentiate

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Building new products
• Building new AI agents
• Building new operating models
Putting the tools for innovation in
the hands of utilities worldwide

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B2B
B2C
Our platform has been designed to provide ultimate functionality,
at reduced complexity and cost.
Control your product strategy, build your own AI agents, and control your
operating model – all delivered by Gentrack & Salesforce.

Product flexibility

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Building a New Product
with modern tools
•Browser-based UI
No code needed
•Simple to use
Drag & drop
•Extensible
Add new elements

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Contact center
efficiency & flexibility

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Utilities now
control their
operating
model
Custom operating model screens
Creating a custom agent view in seconds

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World leading utility AI
powered by Salesforce

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Utilities now
control their
Adoption of AI
The power of Agentforce
Creating a custom AI agent in seconds
How to create an agent?
Creating a new agent is done by describing,
in natural language, what the agent can do
and how it behaves.
Utilities want to control AI adoption
AI uptake is occurring in three waves:
•Customer facing self-service
•Agent-facing assistive
•Voice and multi-agent

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Configure TOPICS
INSTRUCTIONS & ACTIONS
Te s t-drive the agent
Output of test-drive
Review how actions are chained

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Utilities now
control their
Adoption of Ai
The power of agentforce
Creating a custom ai agent in seconds

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FRONT-OFFICE / BACK-OFFICE
model
Traditional.
Customers managed across
functionally siloed teams.
High cost, slow speed to market.
POD
model
Prescriptive.
All customers managed by
predefined teams. Difficult to
efficiently manage complexity, edge
cases and onshore/offshore. Drives
retailer standardisation.
SOM (segmented)
model
Flexible.
Customer segments managed by multi-
functional teams, supporting complexity
and innovation efficiently. Enables retailer
differentiation.
(Seg)
FO
BO super agents
1:4000
1:3000
1:2000
1:3500
1: 500
Customer
segment 4
Set of attributes
for segment 4
Customer
segment 5
Customer
segment 3
E.G. Complex
customers; multi-
properties eaas,
prosumers with
dynamic pricing
Customer segment 2
E.G. Standard customers.
Digital savvy smart meter,
direct debit
Customer segment
1
E.G. Vulnerable
customers
Supporting a broad range of operating models

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Our solutions drive business value beyond traditional platforms

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Genesis Retail
Transformation
Ed Hyde
Chief Transformation + Technology Officer
23rd November 2025

Genesis Energy – Investor day 2025 40.
COUNTRY
SECTOR
COMPANY
NET ZERO 2050
60%95%100%
ELECTRIFICATIONRENEWABLESRELIABILITY
COUNTRY
SECTOR
COMPANY
100%
RELIABILITY
95%
RENEWABLES
60%
ELECTRIFICATION
Our Gen35 strategy
Global energy transition: more electrons, more energy storage and data driven systems
CUSTOMER
Empowering the
customer-led
transition
RENEWABLES
Displacethermal+
growth8,300GWh
by 2035
Netzero2040
FLEXIBILITY
Huntly Portfolio
1,300 MW by 2035

Genesis Energy – Investor day 2025 41.
Improved gross margin
•Significantly improved time to market
for new plans
•More granularity
•Plan innovation: EV, Solar Feed in
Customer flex
Lower Opex
•Increased automation
•Lower handling times
•Leverage of AI
•Improved CX
New revenues
•Broadband
•EV fleet offerings
•Residential Solar Packages
Customer
Satisfaction
and cost to
serve
Pricing
innovation
Adjacencies
The benefits case is focussed on three domains
Supporting our pathway to mid to upper $500m EBITDAF by FY28

Genesis Energy – Investor day 2025 42.
Rationale for selecting G2.0 and Salesforce
Despite the NZ market
being small – its
relatively complex
Gentrack has deep
experience
Support the energy transition
Deep energy experienceGlobal innovation
Productivity objectives
Our strategy takes us
out to 2035
We needed a solution
and set of partners
that we can trust
Flexible enough to
cover Elec, Gas + LPG
Energy innovation is
evolving rapidly
As is AI
We need a solution to
leverage the
opportunity
Grow gross margin
and lower Opex
Build new adjacencies

Genesis Energy – Investor day 2025 43.
First go-live completed successfully
Solid foundations
Release 1
Simple Consumer Electricity
Full instance of platform
Simple Electricity Products
Web, App and Connect Centre
Channels
Full integration with metering
companies and registry
Despite the initial deployment taking longer than planned, we are please to
say we completed a successful first release:
Go-Live was remarkably smooth
Platform moved to daily billing within first few days
Feedback from agents has been very good: platform is intuitive
Almost all P2 issues resolved same day
Focus has now shifted to Release 2 and 2.1 (Complex electricity and Gas /
LPG) which we expect to conclude over the next 12 months.

Questions

Genesis Energy – Investor day 2025 45.
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Positioning &
Market reception
Paul Bacon
Vice President Sales EMEA

Break
We will resume at 2.55pm

Veovo imagines a world where people go brilliantly.
Our Vision
Where queues, delays, bottlenecks and boredom
are replaced by experiences that delight.
Our Mission
Enable the world’s most
intelligent and high-performing airports.
By delivering cutting-edge technology that joins up
data and decisions across the airport to create efficiencies,
new revenue opportunities and better journeys.

To w a r d s
an Intelligent
Airport
James Williamson
Veovo CEO

Driven by:
To date:
A 5 Year Growth Story
100%
Growth in revenue
Customer
Retention
Very low churn
40%
Increase in staff
Back to Base
Expansion of
footprint and
Gen8 upgrades
30%
More airports
New Tier 1 and 2
Customers
EMEA,
Americas

The
opportunity
ahead
And why Veovo is
well placed

Passenger numbers continue to grow. Now
9% higher than 2019.
Major airports are now at / nearly at
capacity limits.
Technology seen as key driver to
efficiency and hence more capacity.
Passenger growth driving tech solutions
2029 global
passenger traffic
forecast to be
120%
of 2024 levels
10
5
’21 ’22 ’23 24 ’25
Global
Traffic
Billion
Passengers
Veovo
capabilities in top
segments of
overall airport IT
spend
Highest levels of IT investment
67%
63%
60%
27%
IT Infrastructure: new
or upgrading existing
Passenger processing
systems
Airport operations
systems
Passenger flow
tracking

Tech with the greatest future impact on aviation
Are those that help airports go from silos to optimised, efficient operations
Building on
Real-Time data
across the ecosystem
Moving to a continuum of
Prediction and Forecasting
Continuous and Intelligent
Optimisation & Orchestration

Veovo shaping the thought leadership of the industry
Building the path to the intelligent airports of the future
AIRPORT 1.0
Measure
and monitor
AIRPORT 2.0
Analyse
and React
AIRPORT 3.0
Forecast and Optimise
AIRPORT 4.0
AIRPORTS 2027+AIRPORTS TODAY
Where the leading airports are now
Total Airport
Management

Customer
insight
Nick Woods
CIO
Manchester
East Midlands
London Stansted
> 61M passengers
The UK’s largest airport group

How is Veovo
leading the way to
Airport 4.0?

AI/ML use is accelerating
Veovo leading in transformational tech
82%
of airports planning to
invest in AL/ ML before
end 2026 for pax flow
and operational
efficiency
•AI / ML already powers a range of our products
•Now core to all new capabilities/ Gen 8 systems
such as Resource Management
Airports Insight Survey 2024
Future
opportunities
lie here
Driving current
opportunities
TRANSFORMATIONAL TECHNOLOGY

How Veovo is using AI/ML
To accelerate airports’ move to 4.0
•Computer Vision:
Turn point clouds and video in to passengers,
bags, turn around events etc
•Prediction and Forecasting:
Anything, Anywhere in an Airport without
human input. Passengers, Bags, Planes
•Decision support and Optimisation:
Lane plans, Gate optimisation, Resource
deployment
•Configuration, Development and Test:
Faster development, improved test coverage
and “de-skilling” expert tasks
TRANSFORMATIONAL TECHNOLOGY

Large scale revenue opportunities
Middle East – becoming the “Airport Hub of the World”
Growth is taking off region wide
• 2 largest airports in the world under
construction
•48 expansion projects worth $182.6bn
•10 largest carriers have ordered c 800
new aircraft
CUSTOMERS AS STRATEGIC PARTNERS

NAV Canada new win
Widening our market - ANSPs
NAV Canada
World’s 2nd largest ANSP > 12M flights annually. Bill > $2Bn CAD/an
Veovo is market leader in aviation billing
SaaS platform built to meet needs of aviation Strong GTK heritage
Veovo business impact
New market segment. Long term contract. Strategic partnership
CUSTOMERS AS STRATEGIC PARTNERS

Customer
insight
Anthony Tomai
CIO

6
Launceston
Devonport
Mount Gambier
Merimbula
Canberra
SYDNEY
Newcastle
Coffs Harbour
Ballina
GOLD COAST
BRISBANE
Sunshine Coast
Hervey Bay
Hamilton Island
Wagga Wagga
Albury
Ayers Rock
Alice Springs
PERTH
Busselton
NSW
QLD
SA
NT
WA
Burnie
King Island
Darwin
ADELAIDE
Mildura
Proserpine
Townsville
Cairns
Melbourne
Only major airport in Victoria
with a licence to operate
internationally
VIC
MEL
Single terminal precinct with two runways and
four terminals in operation

20% market share
3
of all domestic traffic, connecting 6 of 10
busiest routes in Australia
3

Largest, curfew-free international and domestic airport in
Australia

Diversified revenue from retail, ground transport and property
portfolio

28% market share
3
of all international pax to Australia, serving
40 international destinations
1

One of the world’s largest airport land holdings, supporting
long-term development opportunity

Note: 1. CiriumAviation Analytics, monthof December2024 2. APAM Management FY25 (excludingLaunceston Airport) 3. BITRE, by passengermovements, yearendedMay 2025
Gateway to Victoria and southeast Australia operating an
average of ~645 flights daily
2

Wollongong
Dubbo
Orange
Largest capital
city hub for
Virgin Australia
Home base
for Jetstar
Airways
Melbourne Airport snapshot
Gateway to Victoria and southeast Australia, 25km from CBD on one of the world’s largest
airport land holdings
73 destinations across Australia & internatioanlly
1
Globally significant asset

Recap
Trajectory set. Ready for our next ascent...
•5 years of strong growth
•Growing Tier 1 & 2
airport base
•NAV CANADA opens new
sector
1.
Strong growth
record
•Passenger growth, and
capacity constraints
driving Digital
Transformation
2.
Industry in
change driving
transformation
•Well positioned for
market opportunity
with Airport 4.0
capabilities and
ML/AI references
3.
Focused vision
Leading tech
•World class team of
experts
•Turbocharging delivery
•Regional expansion
ME, NA and APAC
4.
World Class Team
and
Partners

Q & A
James Williamson
Veovo CEO

CEO Q&A