Mainfreight – Team Newsletter July 2020

MAINFREIGHT TEAM REVIEW
Distancing with your
Mainfreight family!
NEWSLETTER JULY 2020

A Word from Don
W
elcome to our Team
Newsletter for July 2020,
prepared for you our team,
and shared with our customers,
shareholders and the occasional
canny analyst.
Despite the unusual times we all now
live and work in, it is a great pleasure
to share the following contributions
from our people all around the world
– full of optimism, pride and positivity.
Such is the energy and determination
of the Mainfreight family.
You have all willingly met the
challenges, and put in the hard work
required to get to where we are today,
and seemingly not one of you
underestimates what might still be in
front of us. No wonder then, that we
remain optimistic.
Our results for the financial year to
31 March 2020 were once again
satisfactory, and another record-
setting result for our business, with
NZ$3 billion of revenue and NZ$206
million of profit before tax. We have
been able to continue to attract
customers to grow our sales revenues
and to further extend our network
– regionally with an extra 22 branches
opened, and globally by opening in
Barcelona, Spain and Seoul,
South Korea.
We have reviewed our levels of capital
expenditure for the next 12 months,
and have taken the decision to defer
(not cancel) $120 million of this. We
remain determined to continue
investing in our facilities and network,
to improve quality, efficiency and our
ability to service our customers within,
and to, as many destinations as
possible. To those of you operating in
facilities that need to be increased in
size or upgraded, rest assured we will
make this happen.
As we have said many times before,
last year’s result is just rear vision
mirror stuff; it’s what is in front of us
that matters. We have shared our
estimated results for April/May, made
possible by our weekly profit and loss
reports. The trend of improvement is
positive.
Trading for most of our regions has
been tough. In countries that imposed
full “lockdown” restrictions, freight
volume was restricted to essential
goods only, limiting what we could
handle. As alert levels have reduced,
and as all of you have worked hard to
find new customers and opportunities,
we have seen our sales revenues and
profits improve. The actions we have
taken to reduce overhead costs and
to be as frugal as possible have
helped immeasurably.
What concerns us most is the
uncertain economic conditions for the
immediate future. To address this, we
ask each of you to continue being
cost-conscious in our business, to
deliver fantastic high-quality service
to our customers, and to maintain the
“hustle” in attracting new customers to
experience the magic of Mainfreight.
In doing so, we will get through the
economic recession ahead in better
shape than most, and as we have
done before, emerge on the other side
a bigger, better, stronger business,
maintaining our growth and
development. We remain an ambitious
bunch of so and so’s.
All your efforts have been magnificent,
thank you.
It is a very special company because
of you, our very special people.
On behalf of myself, Bruce, Richard,
Bryan, Simon and Kate.
Magazine Directory
Australia ....................3
New Zealand ...............14
Europe .....................27
Asia .........................35
Americas ...................40
Technology .................46
Training & Development ...49
Annual Awards .............52
Bereavements ..............57
Service Achievements .....59
Long Service Legends ......61
COVID-19 Corner ..........63
Photoboard ............... 65
Feedback ...................68
Cover: The Warehousing Team at Epping, Melbourne practising social distancing!

Mainfreight Australia – Rodd Morgan
T
eam
We started off last financial
year a bit more slowly than we
hoped, but are very pleased that each
of our four businesses came home
strongly with improved profitability
and sales growth compared to last
year. This is despite the difficulties
our country faced with the bushfires
through January and February.
Our performance in difficult times is
what separates us from our
competitors and shows that our
resourcefulness and resilience as a
business is starting to improve. This
has never been more apparent than
right now as we battle through the
pandemic. Although we can always
do better, our ability to rapidly manage
our costs, at the same time as
maintaining quality and maximising
the productivity from our large sales
team to generate new business, is
helping us to keep moving forward.
Even in the toughest of times there is
opportunity everywhere.
One area of our business that we
must improve is collecting our overdue
debts. We have always paid our
suppliers and team on time without
exception. We therefore expect that
our customers pay us on time (and we
have many customers who do just
that). We have unfortunately though,
allowed an attitude in some areas to
creep in that it is ok or normal for
some customers to continually pay us
late. Now is the time to work very
hard to rein this in and ensure there
are no excuses for late payment.
There is a saying as old as time: “You
can go broke making a profit” which
simply means profit on paper means
nothing if your customers pay too late!
As mentioned previously, our country
had significant bushfires earlier this
year that created enormous hardship
for many people in affected
communities.
There were many great efforts from
Mainfreight Australian team members
who stepped up and made
considerable contributions to help
where possible.
We were perhaps most touched
though by the efforts of the
Mainfreight New Zealand team that
resulted in the photo below and the
presentation of a large cheque to the
Victorian Salvos. The background is
explained below in an email to our NZ
team at the time:
“Today, in front of a large crowd in our
Epping canteen, we were very proud
to be able to make a presentation &
donation to Major Mark Kop & Jayne
Campbell from The Salvation Army of
$84,300. This money is a direct
result of the wonderful efforts of our
NZ team to raise $28,100 (AU
dollars) throughout January and early
February which was generously
matched dollar for dollar by
Mainfreight NZ. Our Mainfreight
Aussie leadership team were then
inspired to also match the Mainfreight
NZ team’s contribution, bringing the
amount to this very meaningful total.
On behalf of the Mainfreight
Australian team and the Salvation
Army, we would like to say thank you
all for your fantastic spirit of
generosity to raise such a significant
amount for the Bushfire victims.
Your empathy, thoughts and most
importantly actions, make us all feel
very special.
Thank you
Please enjoy reading through the
following pages of our mid-year
report. There are many highlights,
photos, stories and information about
team members that show how
confident we ware about the future
despite the circumstances that the
world finds itself in.
In closing, although we know better
than anybody that it is the future that
matters, it is still very important for us
to acknowledge and thank our team
for the performance that produced
another completed successful
financial year. Your efforts are greatly
appreciated.
Let’s take the opportunities in front
of us and be determined to thrive
and shine.
AUSTRALIAAUSTRALIA
Major Mark Kop and Jayne Campbell
from the Salvation Army along with
Rodd Morgan, in the foyer of our
Epping Transport branch.
MAINFREIGHT TEAM REVIEW // JULY 2020 3

Australia Transport – Bryan Curtis
T
he six months since our last
newsletter has been one of the
most difficult that most can
remember. Droughts, bush fires and
then the COVID-19 pandemic has
made life for all of us challenging,
particularly for some of our Owner
Drivers. Despite all these issues we
have come together with generosity,
as evidenced by the donation to the
Salvation Army and the contribution of
our Owner Drivers and team members
to get hay and supplies to areas most
needed during the bush fires. Our
heartfelt thanks to you all.
Whilst volume has slowed in some
areas we have seen other customers
adapting by changing their product
mix, e.g. alcohol producers making
hand sanitisers. We have been able
to adapt quickly across the business
to the current environment. Whilst we
may be some way from the lifting of
all restrictions, we will need to accept
and adjust to a new norm for the
future.
Congratulations to the Narangba
(north Brisbane) and Canberra teams
who have moved into new depots that
we should all be proud of. Our
regional branches have fantastic
facilities allowing us to take on more
business. This brings efficiencies and
as a result we are seeing linehauls
going direct to areas we have only
dreamed of in the past, thus providing
our customers with a faster transit
time and minimal damage due to
reduced handling. Freight moving
the way it should move.
In summary, thank you all for your
efforts and commitment over the last
period, we are well placed to continue
the momentum of the last six months
for the rest of this year and beyond.
Things to do better:
•
Look for new opportunities and
ways to delight our customers
•
Embrace the world-leading IT
solutions we have
•
Keep focussing on our
presentation and KPI’s
•
Collect our cash!!!!!!!
•
Be easier to deal with
My Experience Acting
in a Mainfreight Video –
Joseph Padua,
Warehousing Epping
The team had a lot of laughs being
involved in the Mainfreight Health and
Safety video,
At first, it was a weird experience to
look into a camera and deliver a line
repeatedly but doing it with the fun
group at Epping made it a lot easier.
I remember there was a particular day
that included a b-double that I reckon
we opened and closed the curtains
over 20 times for one scene. It was
surprising how tiring acting could be,
however at the end of it all when we
saw what the film crew had created it
was well worth the effort.
Everyone involved did a phenomenal
job in creating a great video that
showcases our safety procedures but
also our Mainfreight Culture too.
Team involved in the shoot were
Vanessa Bogdanovic, Ben Kidd, Karim
Moham, Josh Eastwell, and Joseph
Padua from Warehousing Epping.
2019/2020 Bush Fire Season – Craig Smith & Paul
Jones, Mainfreight Metro Sydney
Craig Smith: The 2019/2020 Bush
Fire season is one that Australians will
remember for a long time to come.
We lost two helicopters, one air tanker
and had several fire trucks written off.
3,500 homes and 5,852 outbuildings
were destroyed. The fires burned
through just short of 19 million
hectares, and sadly 34 people,
including 6 firemen, lost their lives.
I have been a volunteer member of
the New South Wales Rural Fire
Service in Sydney for two years.
I have been lucky enough to complete
a few qualifications through the
Service. The one that was of most
use during this time was that I
qualified to response drive our Fire
trucks. Although the bushfires were
during our busy Christmas period,
I was still able to work nights,
(L-R): Joseph Padua and Ben Kidd filming a scene
4 MAINFREIGHT TEAM REVIEW // JULY 2020

weekends and then some days in
January. All up I managed to do 195
hours as part of the strike team shifts.
As well as directly fighting the fires
we were also involved clearing tracks,
setting controlled burn offs, property
protection and in extreme situations
we would evacuate people. I consider
myself lucky and am grateful to
Mainfreight and my family for the
sacrifices they made for me to fight
the fires.
Paul Jones: For the past eight years
or so I’ve been a reserve member of
the Australian Defence Force. I am a
combat engineer with 5 Engineering
Regiment, based in Sydney. In
January 2020, my unit was deployed
as part of a national emergency
response force to help combat the
bushfires devastating our country.
We were deployed along the south
coast of NSW, covering a stretch of
about 400km. We were tasked with
clearing roads and driveways, clearing
fallen trees and debris, clearing
bushland and farmers’ properties, and
generally helping wherever we could.
We delivered farming supplies and
equipment, raked hay, even tore out
and rebuilt fences. We saw some of
the worst devastation, but also
overwhelming displays of bravery,
compassion, and the Australian spirit.
I feel honoured to have had the
opportunity to be a part of such a
huge and rewarding effort.
Paul Jones
Lee Hao’s new truck. 10 pallet capacity fitted with a
DG Segregation Chamber
Narangba, Queensland – First Day
On 6 December 2019, we opened the doors and
welcomed the first of many units to arrive into our
new Narangba facility.
Nullarbor Rescue – Chris Brooks and
Liz Vines (ITKM) – Newcastle to Perth run
Eddie Hamilton was so touched by the kindness and generosity
shown by a Mainfreight driver that he felt compelled to call to pass
on his thanks and praise. His sister, 79 year old Elizabeth, was on
a trip of a lifetime, doing what she had always dreamed of,
caravanning around Australia. She was driving across the
Nullarbor towing a caravan when a Mainfreight truck driver
motioned for her to pull over, seeing the door to her caravan
swinging back and forth.
The driver was Chris Brooks, travelling with Liz Vines and their
dog, and after an hour and a half, Chris and Liz had managed to
secure the door and ensured it was safe for Elizabeth to continue
on her way. Elizabeth was touched by the gesture, and shared her
story with her brother, saying that Chris and Liz were a wonderful couple and an asset to the company. Eddie felt so
strongly about his sister’s story that he called to share it with us; he wanted everyone to know what an asset Chris and Liz
are for taking the time to help, especially when drivers have time limits to make deliveries.
(L-R): Chris Brooks and Liz Vines
MAINFREIGHT TEAM REVIEW // JULY 2020 5

Australia Warehousing – Simon Hart
I
n challenging times we must
question accepted beliefs. Rapid
answers are needed and solutions
may well be found outside the usual.
We are often guilty of not challenging
the norm; we are sometimes satisfied
with just following procedure. It takes
discipline and courage to ask why
things are done the way that they are.
By doing this in times of crisis we can
convert challenges into opportunity.
Winston Churchill once said,
“Difficulties mastered are
opportunities won”.
We are proud of the contributions
made by all of the team, to firstly
adhere to our social distancing
procedures, and secondly make them
better by adapting them to our
branch’s specific needs.
We have changed many aspects of
the way we operate so that we are
able to do more with less. These
initiatives have come from our team.
As a result we are becoming a leaner
more productive business. This will
hold us in good stead as we emerge
from a restricted economy. Many of
our competitors have not been as
fastidious as us. Our sales teams
have been working hard to use this
opportunity to help accelerate our
growth.
Keep going. There is still more to be
done. Your energy and passion for
our family has shone through.
Finally, a massive congratulations to
our Larapinta team for being awarded
Australian Branch of the Year. You have been a consistent performer for a long period of time ...
always the bridesmaid, and now finally the bride! Stay safe and have a bit of fun doing it...
What can we do to turn Challenges into Opportunity?
1. Question the status quo.
A key takeaway for Vanessa from her Outward-Bound experience
was that “You can always improve, even on the best”. It is important to
always ask WHY. My 4 year old daughter does it... 1,000 times a day!
2. Keep the conversation going by asking each other to identify
challenges that can be fixed simply. This will quickly get the ideas
flowing. The value of these ideas will quickly add up, as team members
find that they’re able to improve quality, safety, satisfaction, and the
bottom line, as part of their daily work.
3. For our sales team (which is every one of us); from this we should
have a pretty good idea of what is a good-looking customer and what is
not. We must sharpen the arrow and target business that thrives even
during the tough times.
4. Get stuff done! Gradualism is the enemy of our business and the
reason we often use is the lack of time... This is no longer a factor.
If it is important... Get it done. It will make us a better business.
5. Creating a closer family. Throughout this experience we are spending
more time with our home and work families. Use this time to develop
closer working relationships in your branches. It is comforting to know
that we have got each other’s backs, especially when times are tough.
That’s one of our points of difference.
Kookaburra Mini Putt Style
(L-R): Riyaz Jordan (at desk), Craig Smith,
Hamish Robertson, Dana Sinclair (putting)
and Samantha Simonian
Mainfreight Chicago / Queensland – Paul Fraser, Larapinta Warehouse
I was fortunate enough to have a
holiday traveling through the USA and
Canada in October last year. As we
Mainfreighters often do I visited the
warehouse in the first US city that I
arrived in, Warehousing Chicago and
my one-time graduate buddy Riley
Tryhorn, who is the Branch Manager.
I spent an afternoon at the branch, met
the team, reviewed their customer
base and set up. I have to say it was
one of the most Mainfreighty sites that
I had seen, compared to previous US
visits – a decent-sized Mainfreight
sign, with the building exterior and
interior a magnificent Mainfreight blue
and white.
On returning to Australia, I received a
call from Riley letting me know he was
coming home to Queensland while his
visa was being renewed and would be
working with us for a while, followed
shortly by a call from René van
Houtum (GM of Warehousing in the
Americas) asking if I would be happy
to assist in Chicago in Riley’s absence.
There was no question, we always help
our brothers and sisters, although the
difference in temperature in a month
was a shock for a banana bender! -5C
and after a few days -25C!
Warehousing Chicago had just gone
through a huge growth period, bringing
on four large customers. This
increased the team numbers 500%.
Other challenges were Liz Moore, the
current Operations Manager was
returning to New Zealand and Daniel
Payne, the new Operations Manager
6 MAINFREIGHT TEAM REVIEW // JULY 2020

was transitioning from Australia.
Fortunately, the USA team have
several mature warehouses and share
their resources nationally. Angus
Morrissy, another former Queensland
graduate and the Branch Manager of
LA Warehousing, was able to assist
the Chicago operation for the two
weeks it took for me to get organised
and return to Chicago.
Another talented team member also
assisted throughout my time in
Chicago, Jose Melendez the Newark
Operations Manager. Jose to say the
least put his very special New York
mark on the warehouse
and team, his
organisational skills,
morale building
techniques and huge
smile infected us all.
I have to say the
experience was
unparalleled and I
found that although the
USA culture is slightly
different to ours, it is
still most definitely
Mainfreight through and through.
I firmly believe that the USA team will
soon be more profitable than both
New Zealand and Australia. All we
need to do is support them when they
put out the call.
Transition from Air & Ocean to Warehousing – Tahlia Prestia
I joined Mainfreight in September
2013 as a graduate working in the
Export team across all areas (FCL/
LCL/Tanks) including FAK
consolidations and what Air & Ocean
calls “rest of the world” operations.
From there I moved into a sales
support/sales cadet role in 2015
where I further developed my
knowledge around quoting as well as
cold calling, rate procurement/
shipping line negotiations, and also
experienced my first involvement in
the tender process before joining the
Customer Development team in
January 2017.
My first real exposure to our
warehouse business was through the
Big M sales meeting during my time
as a Sales Cadet.
I enjoyed listening to the
presentations that we received from
the Warehouse team. My perception
was that they were a very well-run
team with a whole lot of knowledge
and who had a number of exciting
changes and opportunities going on
which caught my interest. I knew
pretty much from that time that it was
an area of the business that I would
like to be a part of.
I am so grateful for the six years that
I spent with the A&O team and the
opportunities afforded to me, there
are so many fantastic team members
in the Melrose Drive office where I
was based, but I was ready for a new
challenge and to broaden my supply
chain knowledge.
When the announcement was made
that I would be moving across to
Warehousing, the abundance of
emails and phone calls I received,
particularly from the AU Warehousing
team was a testament to the culture
of the team.
The first three months of my
Warehousing journey were spent on
the floor with the Derrimut team,
picking, dispatching, and driving a
tugger – the usual key tasks of new
team members.
It was an adjustment transitioning to
working longer hours, doing physical
work as opposed to the office life that
I had lived for the last six years and
wearing blues and work boots –
definitely not what I had ever imagined
myself doing.
From a personal perspective the most
challenging part for me has been
going from a position where I was
comfortable and confident, to opening
myself up to situations where I
potentially don’t have the answers and
have to lean heavily on the support of
the team around me.
What I have learned through this
process is how much the Big M has
assisted me in developing my sales
skills and also that our Mainfreight
culture really is our best selling point
and an area we should all already be
confident speaking about with
customers.
It is also interesting how as you do
become more comfortable in your role
you tend to take on a ‘do it yourself’
attitude and can often forget that
there is a wealth of knowledge and
people around who can assist.
This transition has also provided a
great opportunity to see what
International knowledge I could bring
to help further develop the link
between the two brands.
We are very fortunate to work for a
business that allows and encourages
us to take these opportunities, I would
strongly encourage anyone who has
an interest in moving to another
division to go for it.
(L-R): Paul Fraser, Carlos Reyna Giles,
Jose Melendez and Daniel Payne
(L-R): Nicholas Dinneen, Mitch Bryan, Tahlia Prestia, Kimberley Davis, Jason Thea and Peter Moodley
MAINFREIGHT TEAM REVIEW // JULY 2020 7

Continuous Improvement Processes (CIP) Australia – Jennifer Colditz
Teams nationally are on the front foot with implementing
both customer and branch level continuous improvement
initiatives. There is no time like the present to be
promoting continuous improvement as a valuable use of
time. Change and adapting to new conditions to be
effective over time is how our teams reach short and long
term goals, time and time again.
Warehouses across Australia are coming up with unique
customer and branch specific improvement plans that are
benefiting both team members and customers alike. From
IRA initiatives through to racking and shelving solutions,
nothing is too great or small for the team to tackle. Ideas
include utilising order consolidations, revisiting Star Track
fixed price premium for certain profiles, upskilling our team
Ready Fire Aim –
Mainfreight Derrimut –
Aaron Bond
It is 9am and my mobile starts ringing.
It’s Bryan Curtis GM of Mainfreight
Transport Australia. “Bondy – I’m just
on my way to Geelong – that sign
looks magnificent!”. Mainfreight
Warehousing has announced its
arrival in Melbourne’s West.
With a building that backs on to
the Western Ring Road, travelled by
thousands of Melburnians daily, the
sign is certainly easy to see.
It hasn’t all been plain sailing, however.
In July 2019 we were looking at an
empty 23,000m
2
shed and had about
10 weeks to get it ready for a major
customer move. Then another phone
call, “We have 30 x 40ft containers
that go into detention tomorrow – we
want to put them into Mainfreight – can
you do it?”
And so it began, frantic calls to
arrange forklifts, rack labelling,
IT infrastructure, job interviews...
the list goes on.
But with good old-fashioned hard
work, tremendous teamwork, and a
huge amount of Mainfreight luck
we turned the Derrimut site around
to be a profit making branch within
six weeks.
To everyone that assisted – a huge
thank you from the Derrimut team.
It was very humbling to be awarded
Derrimut’s first profit plaque after only
operating for six months at this year’s
Branch Managers Meeting. We are
now striving toward our 2020 goal
of being awarded Australian Branch
of The Year!
Bring it on!
Derrimut Team
(L-R): Senad Dosic, Aaron Varga, Craig Fenney, Dalwinder Singh, Ranbir Singh,
Sengly Tann, Riki Davies, Anthony Ennerst and Patrick Kerr
View of Derrimut from the Ring Road, Melbourne
Natasha Fraser in the Moet tuk tuk -
Simon Wishart supervising of course
Alex Finlay
8 MAINFREIGHT TEAM REVIEW // JULY 2020

Australia Air & Ocean – Grant Draper
A
s I write this, the COVID-19
pandemic has the whole
globe in its economic and
emotional grip.
I hope that in time, when we all read
this, that we have seen a return as
much as possible to normality. Many
of the articles and pictures in this
newsletter are of times before the
virus and are giving us a glimpse of
our achievements and activities of
that time.
The strength of our business comes
from our culture of practical
responsibility. Responsibility for the
safety and welfare of our teams,
physically, emotionally and financially.
Over the last few months we have all
had to dig deep and make personal
sacrifices to safeguard the financial
security and future of our business,
our jobs, our supplier partners and our
customers. Thank you all for your
contribution to this.
What we have enjoyed through all of
this is the development of our skills to
scrap and hustle to find logistics
solutions for our customers. Whether
it is chartering air planes, scrounging
to find space on ships and planes,
maximising the use of our domestic
LCL network to hub cargo through
Sydney to and from all over Australia in
our AirX program, and in general just
finding the best way to move freight
around the globe worry free under
challenging situations, we love it.
We can’t let ourselves lose these scrap
and hustle skills, in fact we need to
build on this experience and develop it
to a greater level. This is the sort of
business we want to continue to be
now and into the future.
Brisbane Build-A-Box –
David Kidston, Air &
Ocean Brisbane
Thanks to a bumper week of USA
bookings, the Brisbane Exports team
was able to get our first Mainfreight to
Mainfreight USA FAK consolidation
packed in December to Long Beach.
A very proud moment for the team
who have worked hard to expand our
destination offering. While it is not a
regular service (outside of CaroTrans)
as yet, the customer interest has been
promising and we are very excited to
drive this in 2020 and to work with
our US brothers and sisters to build
this into an absolutely pumping
fortnightly service! Watch this space
for sure y’all.
(L-R): Nick Gardner, Jason Moroney, Tracey Redman,
Tara Carnegie and Alastair Afele
members to devan containers and employing reverse pallet
logistics (for plain pallet customers).
Keep the conversation going by asking team members to
identify problems that they can fix simply, will quickly get
the ideas flowing.
You might ask, “How can you save a few minutes in your
day?” The value of those little ideas will quickly add up, as
team members find that they’re able to improve quality,
safety, satisfaction, and the bottom line as part of their
daily work.
Things to think about this year:
•
Getting paid for our services on
time is important, do your part to
make it easy for our customers
to pay us.
•
Scrap and hustle every day for
freight and solutions.
•
We are part of a global network
we must all do our part to feed
freight through our branches
Mainfreight to Mainfreight
nationally and globally.
•
Quality is the key to growth do
everything we can to delight our
customers with what we do for
them every day.
(L-R): Madison Pfuhl, James Timoney, Callum Bruce and David Kidston
MAINFREIGHT TEAM REVIEW // JULY 2020 9

Through Adversity comes Opportunity! – James Blok, Brisbane Perishable
Due to the current COVID-19
pandemic in China, one of Perishable
Brisbane’s large Queensland meat
customers contacted us with a
monumental challenge. We were
tasked with moving 110 tonnes of
chilled grain-fed beef to Shanghai.
It was the first time a fresh beef
charter had been completed from
Australia. Mainfreight provided our
customer with a swift response to
slowing sea freight imports in mainland
China during the peak of the virus, with
the product bound for two large
supermarket chains. This was
completed with the expert help of
Perishables Sydney who offered their
facility for the loading and consolidating
to take place, a huge thank you for all
the team who played a part in this
charter, it was a true team effort.
(L-R): Jack Emanuel (ACS Australia), James Blok,
Brad Starr (customer); George (Qantas)
2019 Future Leader
Award Winner – Blake
Kelly, Air & Ocean
Sydney
At the 2019 Australian Supply Chain
& Logistics Awards, Air & Ocean
Sydney’s very own Blake Kelly won
the 2019 Future Leaders Award.
Congratulations Blake!
Now That’s Big – James
McCrone, Air & Ocean
Perth
In January the Projects team, headed
by Bronwyn Wassell in Perth,
managed the full charter of an
Antonov AN124 from Shanghai to
Perth (via Singapore) for one of our
long-term customers. The planning
was vital for this critical shipment; the
customer was counting on us to
deliver on time to reduce their
exposure to plant failure on site.
Operations Manager Joel Ward flew
to Singapore to supervise the cargo
on the final leg. Three brands were
involved, Air & Ocean, Mainfreight
Transport and Owens Transport to
make the final mile delivery to site for
2.30am delivery. Job done!
10 MAINFREIGHT TEAM REVIEW // JULY 2020

Air New Zealand on Display –
Melbourne
Our global airline partner, Air New Zealand, donated an
AKH airline unit for us to use in our Epping showroom.
This practical display showcases our customers and the
equipment used to move our customers’ products. It is a
great visual tool.
Our Melbourne Perishable & Air Freight team filled the
AKH unit with sample products including some rubber
Lobsters and placed it in its new home at our Epping
supersite.
L-R: Grant Draper and Sandro Penzo from Air New Zealand
Blueberry Season
– Brisbane Perishable
February sees us in the thick of
blueberry and capsicum season
with pre-cleared imports from
New Zealand, which are inspected
and treated at origin by an
Australian Quarantine inspector.
We Hustle Because It’s
the Only Way People
Will Ever Notice You!
Samuel Taylor and
Steven Hong, Air &
Ocean Sydney
Groupage has been a big focus for
our branch, with the key concepts
being ‘hustle’ and ‘exposure’. Both the
import and export teams have recently
installed new boards which sit next to
the sales area and are updated daily
with our new, current and prospect
consols. The operations and the
greater sales team meet throughout
the week and discuss opportunities
for growth surrounding new/existing
prospects and have recently
introduced a ‘go-zone’ period to
encourage mass participation and a
bit of friendly competition. For
Imports, focus out of Thailand, UK,
Germany, Italy and new ports out of
China are constantly updated. For
Exports, areas such as the USA,
China and Hong Kong are being
displayed to encourage consol growth
and sustainability. The hustle is like a
magnet, we hope it attracts the right
customers and leaves a good
impression of Mainfreight.
Hong Kong Hustle
– Brisbane Air &
Ocean
Brisbane’s first Hong Kong
pack has happened and has
been an absolutely amazing
effort, finishing up with
32.96cbm in the TEU ...
I think James ate some of the
freight! A good mix of regular
shippers in there as well
and great to have customers
that want to be a part of it
– priceless. We are already
gunning for the next fortnight,
bring it on.
(L-R): Maral Shiralizadeh, Ethan Redman
(L-R): James Timoney, David Kidston, Madison Pfuhl
MAINFREIGHT TEAM REVIEW // JULY 2020 11

Owens Transport Australia – Mike Reid
W
hile the current world
economic outlook raises
both threats and
opportunities to our targeted growth,
we must not let world views change
the momentum we have achieved
through focus and perseverance. We
are a company with a 100-year vision.
The Owens team throughout Australia
continue to meet challenges head on
and embrace the changes that have
been made by working on improving
our service levels which will bring
growth in our business.
Our business has achieved steady
revenue growth on the back of some
good sales efforts and retention of
existing customers. We must continue
to be focussed on our costs and
overheads as we move forward.
Reducing costs is an area we can all
contribute to positively.
The scope of our business has
changed over the last 12 months
where we now run 24/7 operations in
most states. We have increased our
owner drivers to a team of 160
currently and a fleet in excess of 450
including trailers and swinglifts;
A-double combinations giving us the
opportunity to take on any challenge
that comes our way.
Our reefer point storage in Melbourne
has recently been increased to 80
points to accommodate larger
volumes. We have also recently set
up a satellite depot in Western Sydney
to give our Warehousing sites and our
customer base quicker turnaround
times which is showing positive
results. In the last calendar year we
moved in excess of 130,000
containers, an increase of 20% year
on year.
The team is excited about the roll-out
of Mainstreet despite the slight delay
due to the current economic
conditions. From what we have seen
to date there will be some exciting
new information and functionality
available to us.
As we potentially move into a slowing
economy, it requires our team to be
stronger, smarter and to be grabbing
those opportunities that still exist in
this large market.
We are in a global marketplace and in
these times the saying “nothing works
like hard work” is the catch phrase for
our business. We must grab
opportunities and be aggressive in
competing within our market to ensure
we keep growing while controlling our
costs.
We are confident that we can get the
growth that we desire this year.
Thank you to every one of you for your
efforts. We look forward to the
challenges ahead.
Our focus in 2020/21 will be:
•
Make it your business to give
great service to our customers
– be accountable and take
responsibility.
•
Control our costs – the
economy will be tight this year.
•
Participate in your PAT
meetings and problem solving
circles. None of us are as good
as all of us.
•
MBWA – know your branch/
people/suppliers/customers.
•
Plan how to exceed your targets
– engage the whole team.
•
Smile – great attitudes are
contagious.
Owens Sales team –
Australian Sales Conference 2020
Mick Apostolovski’s new Scania A double leaving our Melbourne depot
12 MAINFREIGHT TEAM REVIEW // JULY 2020

Sydney
Well what a start to the year,
COVID-19 bringing new challenges
and concerns for all. The Owens
Sydney team has continued to
support all customers new and old
with all required services during this
period. The team’s approach and
strength in these times continues to
amaze me, their passionate and
professional nature has shown the
true strength of this team and what
we stand for. 2020 has started with a
challenge but has also given the team
a determination to overcome and be
even stronger at the end of this.
It is truly a pleasure, especially during
these tough times, to have the honour
of naming Harrison Coulter (son of
Owner Driver Colin Coulter) the
successful recipient of our 2020
University Scholarship.
Our Sales Team returned from the
annual Sales Conference in
Melbourne revitalised with and a thirst
to succeed in 2020, (it must have
been that morning exercise they all
participated in).
McLaren’s unpack at Owens Brisbane
Port Tour at Owens Brisbane
Harrison Coulter
(son of Owner Driver Colin Coulter)
(L-R): Owens Sydney Sales Team Tristram McKay,
Christina Papoulia, Jordan Andersen, Mac Thomson
MAINFREIGHT TEAM REVIEW // JULY 2020 13

Mainfreight New Zealand – Craig Evans
A
dversity is the fastest route for
self-development. Without
experiencing the weight of
hardship from unsettling periods, we
would all be different people, a
different business, perhaps less
resilient innovative, and urgent.
Lessons from the distant 2009 global
financial crisis and other pandemic
events have provided us with valuable
guidance, although nothing before has
been of the magnitude of COVID-19.
Our teams have adapted and
responded commendably, staring down
unprecedented disruption, and writing
a new chapter of our experiences for
future generations.
We held onto our values, preserved our
teams’ livelihoods, remained ethical,
empathetic, innovative and executed a
steely focus, uncovering opportunity
under rocks of despair and difficulty.
The extraordinary efforts of our teams
have been captured and stored as
knowledge – about presenting a
leaner, fitter, more responsive business;
learnings that hopefully will be
ingrained for years to come.
We have deferred several major
building projects while we gauge the
extent of the recovery, looking to see
how customers conduct themselves,
the overall resurgence of freight and
warehousing tasks. We will continue
with several key network projects,
including Gore, Spring Creek and
Levin, all of which are deemed priority
developments. Other regions will be
assessed as the influence of
COVID-19 abates.
It would be an injustice for us to drift
back to habits exposed by this
pandemic, especially the high use of
outside carriers and casual labour that
impedes our long-term strategic
aspirations of building a special
business. This includes keeping
spending in-house, consolidating the
future of our own drivers and teams. It
was heartening to observe how our
teams reacted when called on to move
around various parts of the business
where the greatest need arose, no
matter their own core role.
It provided insight into areas of
duplication, arising through a lack of
communication and co-operation, and
reminded us of the importance of
collaboration and strong mate-ship.
Giving our team the chance to be
exposed to new tasks, has expanded
their knowledge and allowed for
personal growth, and all the time
increasing productivity simply by being
flexible. This ability to remain resilient
will give us a competitive edge in the
future.
A special thank you to our Owner
Drivers, who found themselves fronting
this event at a time when large parts of
New Zealand retreated to safe havens.
To our teams on the docks and
warehouses, our sales crews, office
teams and administrators (whether at
work or home grafting for us through
these extraordinary times), thank you.
To our Air & Ocean teams here and
around the world, we appreciated you
flying our flag high, doing extraordinary
things, inventing lifelines that kept us
and our country connected to the
outside world.
Who would ever think hand sanitiser
and face masks would become a
life-critical accessory, or the art of
distancing become socially normal?
Extraordinary times, requiring
extraordinary people, and we are proud
knowing that in fact, we have a large
bunch of them.
Special people, Special company.
NEW ZEALANDNEW ZEALAND
Greening Taupo and Bike Taupo
At this year’s Branch Managers Conference, our NZ team
worked together to build a section of new bike track in
Taupo. We worked in conjunction with Greening Taupo and
Bike Taupo to come up with this project which benefited
both the environment and the community.
How do you build a bike track you ask? With a few shovels
and a couple of wheelbarrows, a tonne of tyres and a huge
pile of dirt, and a whole lot of blood, sweat and tears! You
can ask any of our Branch Managers and they will tell you
it was no easy task.
14 MAINFREIGHT TEAM REVIEW // JULY 2020

Fundraising for Aussie Bush Fires
In true family spirit, our team in
New Zealand came together in a
coordinated fundraising drive to help
our mates in Australia who battled
devastating bush fires; raising funds
through BBQ’s, truck washes and
raffles.
The total raised by our New Zealand
teams amounted to NZ$29,386.30.
Mainfreight’s pledge to match every
dollar raised with an additional dollar
brought the amount to NZ$58,672.60.
We are proud of the efforts from the
team in helping our trans-Tasman
friends dealing with such a major
catastrophe.
The Australian team represented us in
presenting this meaningful contribution
to the Salvation Army in Australia.
New Zealand Forwarding – Carl George
I
t has been pleasing this past
financial year to see ongoing
improvement in key aspects of
quality. Delivery performance, loading
errors and a significant reduction in
claims numbers and value, has
continued the good momentum we
have seen over the past few years.
It has been encouraging to see
1,200 new trading accounts start
across the Transport network in the
past 12 months.
An ongoing focus has continued to
remove historical third-party serviced
deliveries and bring these back
in-house as Mainfreight Owner Driver
runs, providing a more visible, reliable
service to our customers in these few
remaining areas.
We have also maintained the group
alignment and cross-selling between
Transport, Warehousing and Air &
Ocean teams, again eliminating the use
of outside services and emphasising a
non-negotiable position that only
Mainfreight Group services will be
used as part of the solution provided.
The past year has seen several satellite
branches being established as stand-
alone branches in Thames, Ashburton
and Kaitaia, which not only represents
a great opportunity for up and coming
team members to grow into
management roles, but also signals the
opportunity and intent to have more
dominance in these areas.
With the events of the COVID-19
pandemic, lessons and opportunities
will re-shape what and how we do
things in the future.
From a New Zealand Transport
perspective, we see a potential
increase in Business to Consumer
home deliveries, initially brought about
by in response to COVID-19
restrictions, but likely a new channel
that may continue longer term.
One thing is for certain, in times of
global crisis, people still eat and drink,
and whilst we have strong exposure to
FMCG products, we must place a
greater importance in growing our
coverage in this sector across
Transport, Warehousing and Air &
Ocean as it will insulate our business in
tough times.
The last few weeks has allowed us to
“clear the decks” in terms of costs in
our business and has provided an
opportunity to ask ourselves, “Do we
really need that”? Is this really
necessary or just a “nice to have”,
lazy habit?
We would hope that all of the hard
work the teams have done in the last
few weeks, as we have navigated from
a full nationwide lockdown to a
“staged” re-start, that we do not fall
back into old habits and we use this
as a “get fit, stay fit” opportunity.
Onwards and upwards team for 2020!
Thoughts moving forward:
•
Don’t wait for a pandemic or
global crisis to address the dirty
washing in your branch
•
Don’t wait for a pandemic or
global crisis to do more sales
“cold calls” than ever before
•
Don’t wait for a pandemic or
global crisis to chase
outstanding overdue payments
•
Don’t wait for a pandemic or
global crisis to really question
expenditure in your branch
•
Don’t wait for a pandemic or
global crisis to communicate
more with your teams
•
Always see the opportunity in a
crisis or tough time
•
Always stick together as a
team, we all need each other to
get through times like this
MAINFREIGHT TEAM REVIEW // JULY 2020 15

Claims Performance
Outward Consignments Per ClaimInwards Consignments Per Claim
Branch
To Mar
2020
To Sep
2019
To Mar
2019Branch
To Mar
2020
To Sep
2019
To Mar
2019
Oamaru1403564390Gore1279800
FTL North Island6068002Home Auckland6765110494144
Paraparaumu282300Oamaru470267310
Gore240300Whanganui390327802907
Chem Auckland228323311823Kaitaia353034280
Gisborne139225180Ashburton298322641998
New Plymouth135312591775Gisborne286730560
MF Hamilton129313251095MF Christchurch23552049
1633
Masterton11251081748Timaru228720310
Whangarei94310231107Chem Auckland225124102571
Invercargill91211041130Masterton223114811564
Dunedin882892
781
New Plymouth212521121315
Kaitaia8646770MF Hamilton196521021410
Palmerston North860868691Palmerston North16991325671
Ashburton819502626MF Auckland167715431593
MF Wellington815764830Owens Auckland165120771130
2Home Christchurch746582675Thames156919631479
Owens Christchurch739680424DF Auckland147220501634
Mt Maunganui727890703MF Wellington141917571015
MF Auckland719599501Total Company12251230901
DF Christchurch713845794Napier11791229813
Greymouth6975030Mt Maunganui11781115765
Timaru6769300DF Christchurch115012141127
Total Company6656575282Home Christchurch1128720879
Thames634584400Paraparaumu111800
MF Christchurch595521376Taupo9469551225
Rotorua593666731Greymouth8708580
Blenheim573452331Cromwell825677529
Napier550616805Owens Christchurch822958443
Whanganui516768686Whangarei801681652
Cromwell515543486Invercargill7957371009
2Home Auckland504485831Dunedin712795504
DF Auckland504570617Rotorua697765657
Taupo472592220Blenheim600599506
2Home Wellington4144360Nelson494458335
Owens Auckland3843762002Home Wellington3874460
Nelson294349251FTL North Island300
If your branch is below the Total Company number, then you are below average.
Make sure you and your team members work hard this year to be above this line.
16 MAINFREIGHT TEAM REVIEW // JULY 2020

KiwiRail GYT containers
The first of KiwiRail’s new GYT
containers were delivered to
Mainfreight Railway Lane.
Mainfreight also arranged for their
newest unit to hit the road and bring
them across from the Auckland
Container Terminal.
Michael Heera’s new quad unit
with the 20’ KiwiRail curtainside units ready to load
Men’s Health Week
Way back in Men’s Health Week,
the Auckland Executive of the
Master Builders got together with the
construction trainees at NZMA’s Mt
Wellington Campus to build a shed, an
underrated symbol of Kiwi men-ness.
When it was ready to go, the shed was
auctioned on Trade Me and raised a
generous $4,000 for the Key to Life
Trust, helping New Zealander of the
Year, Mike King, spread his important
mental health and suicide prevention
messages to high school students
around the country.
Just prior to Christmas, the good
guys at Mainfreight showed their
commitment to men’s health by
collecting the shed and delivering
it free of charge to its new owner
at Mangawhai.
Samoa Relief Support
The ASA foundation are very thankful to the Mainfreight
team for the help and assistance their teams gave to the
ASA foundation, for the Samoa relief support. A few
pallets here and there ended up being 46 pallets, 24
coffins, and a blessing for the coffins at Railway Lane.
This was a true team effort with each job requiring hand
loading the items onto pallets and wrapping them either at
the pickup or in the depot. Teams who got involved were,
Invercargill, Dunedin, Christchurch, Wellington, Palmerston
North, Blenheim, Rotorua, Mainfreight Auckland, Owens
Auckland, Metro Auckland and Auckland Airfreight.
(L-R) Bob Vincent and Matt Dalton
Volunteers donating to the ASA Foundation with Mainfreight team members
(L-R) Henry Booth, Bob Vincent (very back), Matt Dalton, Jacob Kelly,
Richard Devine and Seila Fiso
MAINFREIGHT TEAM REVIEW // JULY 2020 17

Harvest 2020
It has been challenging times for the
Mainfreight Cromwell team with this
year’s grape harvest. Nathan
McEldowney had six of his team out
picking grapes, and driving tractors for
the vineyard owners. Most vineyards
in the region employ older retired
workers, but due to the COVID-19
lockdown, the “over 70’s” were
encouraged not to work, and we filled
the gaps.
Chihuahua Rescue
Casey Walters, founder of the
New Zealand Chihuahua Rescue Trust
contacted Mainfreight during the
lockdown asking for help with three
Chihuahuas in Morrinsville that had
been surrendered by their owner, as
the dogs needed medical treatment
that they could not afford to pay.
Casey needed to get the dogs to their
home base which is in Christchurch to
receive the medical treatment,
fostering and eventual adoption. They
would normally book them on a plane,
however with COVID-19 restrictions
the airports were not shipping animals
as deemed non-essential!
Driver Andy Zykowski with the team from NZCR
Wellington Transport Operations Team
Haedyn and Stu in the Wellington Transport Operations team have made
makeshift standing desks out of pallets and strops in the depot. Standing
desks have a range of health benefits, they may lower your risk of heart
disease, weight gain and blood sugar levels. They can also reduce back
pain and help improve mood and energy levels
Mainfreight Rotorua TV Stars
Gregg and Pete from Rotorua branch made a recent appearance on
“Breakfast” TV, filling the daily guest slot to provide the day’s weather
details. They
eloquently presented
all of the cold fronts,
fine spells and cloudy
with a chance of
meatballs information
that we needed.
Haedyn Wicks – a healthier way of working
meets kiwi ingenuity!
(L-R) Gregg Conning and Pete Esau-Manutai
Keep smiling boys!
With Mainfreight’s Ready, Fire, Aim attitude, we were able to offer a solution and
provide a service to delight our customer.
18 MAINFREIGHT TEAM REVIEW // JULY 2020

Retirement
Congratulations and all the best to
Jeanette Williams from Mainfreight
Invercargill who recently retired after 35
years with Mainfreight. We wish you all
the best with your retirement Jeanette.
(L-R) Ross Wells and Jeanette Williams
Auckland Touch Tournament
What a way to spend a Saturday!
It was awesome to see so many of
our team out on the field at this year’s
Mainfreight Touch Tournament in
Auckland. Thank you to all that were
involved in organising the day,
especially Thomas Curtis our
Branch Manager at Mainfreight
Metro Auckland, Mike Perez from
Mainfreight National Support
and the Suburbs Football
Club for hosting us for the day.
Congratulations to the 2020 winners
– Daily Freight Auckland All Stars.
New Zealand Warehousing – Mitch Gregor
T
he past year has seen positive growth for our New Zealand Warehouse
business and we continue to support our growing customer base with their
increasing demand for outsourced logistics services.
Highlights for the year:
•
Positive sales growth and number
of new key customers added
•
Intensification of the regional
network with warehouses
introduced in Cromwell and
Hamilton
•
A number of new key leadership
appointments and investment in
career growth for our team
•
Improved collaboration across our
three business units – Transport,
Air & Ocean and Warehousing
As a leadership team, we continue to
work together to further align our
Warehousing business globally.
This will ensure we can offer our
customers a standardised approach
to business across global markets
and improve our profitability through
efficiencies.
Despite a very different economic
landscape forecast for the next 12
months, we will continue to protect our
culture, invest in our people and look
after our customers. This is our longer
term approach to business; this is what
separates us from everyone else.
If you see someone without a
smile give them one of yours!
Andrew Sesani of Owens, Kahu Street
showing us how much he loves his job!
Note the sausage roll...
MAINFREIGHT TEAM REVIEW // JULY 2020 19

The Landscape Ahead post COVID-19:
•
Continued focus on Health & Safety,
quality and improved operational
performance
•
Looking after our team and revising
processes and expectations with
customers (where required) so we
can operate together in a safe and
economic manner
•
Reviewing the structure of our
business and evolving how we
operate to cater for a changed
landscape and move forward as a
stronger business
•
Cost saving initiatives adopted with
our key strategic suppliers
•
Closer attention to cash flow and
debtors
•
Sales growth and focus on FMCG
and products with higher stock turns
(growing the sector as part of our
customer base)
•
Continuing with strategic investment
in infrastructure and property where
required; some larger developments
have been deferred however, where
our customers need investment we
will still do so together
•
Further investment in technology to
support efficiency gains for our team
and customers
•
Greater global alignment with our
Air & Ocean and Transport business
units
Goals for the Year ahead
Some simple goals for the year ahead and some key areas of focus include:
1. Every branch to achieve their profit
targets for 2020/21
2. Do more with less ... no outside
labour; do more ourselves
3. Lift our image in all operations ...
every surface gleaming
4. Delight our customers
5. Continued focus on quality, safety
and continuous improvement in our
operations
6. Have a sales focus in everything
we do! Grow our pipeline and new
business prospects for 2020
7. Work closer with our customers
and Air & Ocean to get the
inbound freight into our
warehouses (air and sea, customs
clearance and wharf cartage)
8. Training our team (a trained team
is more productive)
9. Career and leadership
development of our people, the
next level leaders
10. Use our technology as a way to
innovate and stay ahead of the
competition
Thank you to everyone in our Warehousing team across New Zealand for your continued effort, and the commitment
you and your families make to ensure our business is successful; we really appreciate your hard work.
Savill Drive, Scale Model
Meet Jason Gillard, a young man with a passion who has
been creating scale model versions of our landlord,
Goodman’s, new developments since 2018. Goodman
were introduced to Jason through Poly-emp, an
employment and advisory service for people with learning
difficulties such as autism.
Jason recently completed a version of our Savill Drive
warehouse in Auckland. Typically these projects take eight
to twelve weeks to complete. Each model includes Jason’s
trademark feature – a removable roof that lets you see
inside.
The attention to detail and accuracy are outstanding!
20 MAINFREIGHT TEAM REVIEW // JULY 2020

68 Westney
Tim Logan was recently appointed
to head up our latest 13,000 pallet
space Auckland warehouse,
68 Westney, which
officially opened in
early June 2020.
Team talk with the business
A great turn out to hear about our Warehousing business globally
Back Row: (L-R): Mitch Gregor, Jeremy Davis, Michael Mutimer, Joel Clarke, Hamish Woods, Michael Healey, Robert Stewart,
Scott van Breugel, William Sabiston, Simon Hart, Ryan London, Lane Robins, Lachlan Walker, Ollie Morrison, Sautia Misa
Middle Row (L-R): Liane Philipsen, Thomas Merriman, Phoebe Williams, James Avery, Karla Crawford, Josh Horrell, Nick Smith,
Dylan Colbert, Chantel Barry, Ryan Wong, Kaleb Lockyer, Sam Irving, Jacob Eyre, Michelle Yip, Candy Huang, Harry Yang, Ara Jeong,
Helen Healey, Liz Moore, Nicole Koen, Dean Puwananuwat, Nilesh Bhuthadia, Shailesh Bhuthadia, Bharat Kesry, Jason Byun and Dan Sharma
Front Row (L-R): Rene Van Houtum, Emma Jackson, Tessa Jenkins, Olivia Dempster, Kamylle Rodrigues, Lizzie Judd,
Alexia van der Zanden and Kirsty Michell
Some of the team at 68 Westney getting ready to go
(L-R): Thomas Hopkin, Samuel Joe and Tim Logan
Tim Logan
Warehousing Global GMs,
Auckland 2020
We had the pleasure in hosting our Global Warehousing
GMs in Auckland earlier this year. We all decided to hike
up to the top of Rangitoto Island together to capture the
best view of the city.
(L-R): Rene Van Houtum, Michelle Yip, Liane Philipsen,
Mitch Gregor and Simon Hart
MAINFREIGHT TEAM REVIEW // JULY 2020 21

Anmol Dutt from Metro Christchurch delivering to the Colonel Shaun Anglem from Metro Christchurch delivering to Pizza Hut
Te Wetini, Hamilton
Olly Bosworth – Branch Manager Warehousing Hamilton
Builders have started on the extensions to our
Hamilton shed, which will provide an additional
4,500sqm DG environment.
Congratulations to Olly Bosworth
who has recently been appointed our
Branch Manager in Hamilton
Photos of the action at Te Wetini – no walls yet!
Tauranga
After operating as a supplementary
service within our Transport business,
our Tauranga team officially became
part of the Warehousing business in
April 2020, and are enjoying the
challenge and opportunities ahead.
Restaurant Brands
Go-live
The Warehousing team at our
McAlpine Street Christchurch and
Savill Drive Auckland facilities,
working with the Mainfreight Metro
teams in both cities, have been busy
keeping up with orders destined for
our fast-food restaurants. A popular
choice after the weeks of lockdown.
Congratulations to Paul Grimes
who was recently appointed as our
Branch Manager in Tauranga
Some of the Tauranga Warehousing team
(L-R) Yana Heath, Alex Hubers,
Stu Clarke and Jayemi Emery
22 MAINFREIGHT TEAM REVIEW // JULY 2020

New Zealand Air & Ocean – Nic Kay
W
ho would have thought we
would be using the word
“Bubble” to describe our
work and family networks and
environments; when you meet
someone, having social distancing by
keeping two metres away and not
shaking hands; singing happy birthday
twice while cleaning our hands 20
times a day then putting on a face
mask; conducting all our meetings and
sales calls over the phone or through
zoom and webinars while working
remotely from home with operations
team working in split shifts. So much
change in a very short time.
Adapting to all these changes both
personally and professionally has been
huge for everyone. I’m very proud of
the way we have all adjusted to this
new environment and thankful to you
all for the support you have given.
The disruption that COVID-19 has
created globally to all economies and
business has certainly been the
catalyst to review and reshape our
business to adapt to the ever
changing market place. As we
navigate our way through this
unprecedented period, panic,
uncertainty and change around the
world is becoming the “norm” that we
are dealing with every day as our
customers’ requirements and global
markets adapt. Times of adversity and
challenge come with huge opportunity
to provide flexible solutions to both
new and existing customers. Our
global capabilities across our services
and countries underpinned by strong
teamwork are a proven point of
difference and have been key to
keeping positive momentum through
this changing global environment.
Mainfreight team on the ground
around the world have worked
tirelessly to provide options and
manage our key Airline and Carrier
relationships to secure capacity
requirements both at origin and
destination. Our Mainfreight teams
globally are working closely with
customers and suppliers in local
markets to coordinate shipments and
provide flexible solutions for our
customers. These service offerings
have ranged from Chartering Airlines,
multi-modal movements, Air to Ocean
conversions through hubs like Hong
Kong, supplier consolidations, all with
reduced services and capacity across
both airlines and carriers. This has
required a huge amount teamwork
across our Global network and
service, operations experience and
leverage of relationships we have
forged with service providers.
What makes us extremely proud is the
way that we have come together as a
team and tackled the changes
enforced on our business. In these
times we have used this opportunity to
reshape and review our business. We
are committed to come through this
as a “fitter” business that has tight
control over all costs, better
administration on invoicing, cash
collection, reporting, and margin
management. Being efficient as an
operations and commercial business
will ensure we can be more productive
and “do more with less”. The key now
is to keep hold of these new
disciplines along with weaving in the
pillars of Mainfreight to drive our
business forward.
Remember they part you each play in
the ensuring we have Quality +
Culture = Profit.
Key Focus for the Year Ahead:
•
HUSTLE and Intensity in everything
we do – you snooze you lose
•
Sales is EVERYONE’S responsibility
•
Keep up the good work on our
WIP’s, accruals and administration
– NO job losses!
•
Continue to tighten up our cash
collection – it’s not a sale until the
cash is collected!
•
Work hard to keep developing
relationships with our key Airlines
and Carriers
•
Understand that we have no “set“
roles and need to be flexible to work
across the MF business as required
to make the business efficient
•
Continue to explore more efficient
ways to operate to improve
productivity
•
Review the value in our teams
working remotely as the
requirements arise
•
Look after each other and the
remember the importance of
teamwork
•
Build on the stronger relationships
and opportunities within our
Transport and Warehousing
businesses
•
Small incremental improvements
daily make a big difference – don’t
take short cuts on this
•
Flexibility in all our service offerings
to ensure we are exceeding our
customers’ requirements, keep
evolving and changing
•
Adaptability to react if and when we
need to reshape the business to
operate in the environment that we
are in
•
Everyone contributes – we will not
carry any passengers
The lift in intensity and HUSTLE in
the business will drive growth and
keep us ahead of competitors. Let’s
build this momentum and capitalise on
the many opportunities that are
developing. Our key focus going
forward to keep working hard on the
above areas to keep the gains of our
hard work to date.
Team, if EVERYONE continues to work hard on the above and keep this Hustle and Intensity in our business we will be a
lot fitter, stronger, flexible business to take on any challenge!
MAINFREIGHT TEAM REVIEW // JULY 2020 23

Kamo Touch a Truck –
Whangarei Team
On the last Sunday of January a
handful of Mainfreight Whangarei
drivers attended the local Kamo Touch
a Truck, a charity event organised by
the local fire brigade, which this year
was raising funds for Leukaemia &
Blood Cancer NZ. The event is held
annually and welcomes along families
with entry by gold coin donation, and
allows attendees to get up close with
trucks, emergency vehicles and
excavators. Our drivers gave up their
weekend to clean their trucks inside
and out, and then started in convoy
with the other trucks across town. Well done!
U2 Project – Auckland
Airfreight
Late last year, we handled project
cargo on site for U2 which was our
biggest ever. The effort and success
of our team to load approximately
295,515 KGS m
3
of freight across
115 airline units in under 9 hours in
the dead of the night is a remarkable
feat. All this freight was loaded
across 2 x Singapore Airline 747
Charters and 1 x Emirates 777
charter. The entire operation was a
resounding success that has now put
ourselves on the “large” concert map
and thanks to the team’s efforts we
can expect more business when the
bigger bands of the world visit our
shores – whenever that may be.
The team above was taken at 10.30 am just after the 115th PMC was strapped.
(L-R): Front Row: Campbell Tapuosi, Isaac Faitau, Tyson Tapuosi
Middle Row (Seated): Sam Bennetts, Nu Halagigie, Paul Hale, Fouikivaka Tolu, Matau Matau
Back Row: Erle Betty, Sergio Serra, Paul ‘The Rockstar’ Riethmaier, Manu Halagigie,
Cameron Godfrey, Colin Murchison, Darren Barboza, Tim Coughlan, Tiaz Ali,
Ankush Reddy, Kura Kira, Patrice Temanu
24 MAINFREIGHT TEAM REVIEW // JULY 2020

Fresh Ideas and Team Work Accomplish Big Things
– New Plymouth Team
Back in September, one of our regular
project customers got in touch with
Bronwyn Wassell over in Perth to see
if we could help out on a big shipment
coming out of the US. It seems the
supplier was not going to be able to
get their equipment to them in the
timeframe they needed and wanted to
see if we could help out. She quickly
got in touch Michael Forkenbrock and
the Chicago team and together they
came up with a plan to send the gear
break bulk on an ANL container ship
as opposed to waiting on the RORO
option the supplier had been looking
to use. This allowed them to utilize a
direct sailing from Long Beach to
Auckland and meet the customer’s
timeframe.
Once in New Zealand the equipment
all had to be moved from the Port in
Auckland to a site near the airport to
be staged and pre-assembled before
being taken to its final site where it
would be erected and put into
production. The shipment consisted of
nine 40’HC from the US containing all
the support gear, a 40’HC from Italy
containing a 17 tonne mixer, a nine
tonne silo, a six tonne dust collector
and the heart of the plant a 24 meter
long, 36 tonne Lo-Pro trailer unit.
While the Lo-Pro unit was designed
as a trailer unit to be towed and
self-contained it was not designed to
be towed around New Zealand’s much
smaller infrastructure. Because of this
we had to bring in a specialized trailer
to be able to move it from the port to
the staging site and then the final site
by the airport.
The whole project went off with any
problems from start to finish. With
both our customer and the supplier
impressed with Mainfreight’s quick
thinking to come up with a solution
and seamless movement throughout.
When done it was a true team effort
with members from Air & Ocean
Chicago, Perth & New Plymouth,
Auckland’s CFS, Ports and Mobile all
working together to make it happen.
Warbirds Over Wanaka – Dunedin Team
Mainfreight Air & Ocean Dunedin’s long association with
Warbirds over Wanaka continued this year with the Import
of a Russian Polykarpov I-16 from Germany.
Mainfreight Air & Ocean Hamburg team organised the
packing and shipping via Hamburg Sud and Mainfreight
Transport Dunedin worked with the Cromwell team to
arrange the intricate extraction of the aircraft.
The plane was re-assembled ready for airworthiness
testing prior to the Air show. Sadly the Show was a
casualty of Covid-19, but the Polykarpov sits in pride of
place in the Wanaka Museum ready for her next flight plan.
This project was not all plain sailing but shows what the
Mainfreight global team can achieve.
MAINFREIGHT TEAM REVIEW // JULY 2020 25

Money, Money, Money – Air & Ocean Wellington
In the middle of lockdown alert Level 4,
we helped the Reserve Bank import
cash into New Zealand from Australia
and Canada. This followed
unprecedented demand for cash from
banks and the public via ATMs and
bank branches in the weeks before
lockdown.
The Reserve Bank contacted Trevor
Rice at Mainfreight Air & Ocean
Wellington who coordinated all
on-the-ground (non-airside) handling
plus transport arrangements for each
shipment, and with the support of the
Mainfreight team (Erle Betty, Josh
Able and Trevor Rice from A&O, along
with Harminder Singh and Pete Ansell
from Transport) and with protection
provided by the NZ Police, delivered
all the cargo safely to the Bank.
This was a once in a lifetime week
(or so we all hope!) and the Wellington
Mainfreight team played a vital role in
ensuring the Bank had plenty of cash
available for the public.
The Reserve Bank were extremely
grateful to Mainfreight for our
participation and afterwards, sent a
letter, thanking us for all our support
and assistance in what was clearly
acknowledged as being extraordinary
and trying conditions!
Rocket Lab – Auckland Airfreight
“The US military flight to New Zealand - and the secret cargo it
carried” this was the title of the article by David Fisher in the NZ
Herald about our shipment ... When I first saw the email about
this shipment, I didn’t realise this was going to be a mission with
a huge military cargo aircraft C17 involved in it.
Our part of the mission was to ensure an effective, quick and
safe collection of the package from the airport and deliver to
the Rocket Lab facilities in Auckland. It may sound like an easy
job but due to the enormous value of the product and the
number of people involved, it was a challenge!
Janet Clark from Mainfreight US organised the shipment at
origin, where the goods were loaded into a Boeing C17
Globemaster to come to New Zealand via Hawaii. Janet kept us
posted daily on the status of the project, she was our eyes and
ears in the US.
From New Zealand, Darren Barboza and Diego Cueto dealt
with Rocket Lab NZ, US military services, Airport Security,
Air New Zealand ground handling and a whole lot more people
to ensure the safe and controlled collection and transport to the
Rocket Lab offices in Auckland. Our customs master Andrew
Thomson was the hero in charge of ensuring we were all
cleared by customs and MPI prior to entering the country...
Thanks Andrew for the effective and good work done!
D-day arrived and we were all ready at 7am waiting for the crew
at Mainfreight to go Check Point Charlie where Airport Security
took us to bay 74 where the aircraft parked on arrival. It was
impressive to see the military cargo plane land at AKL
International but it was even better to see the C17 heading
towards us to park, getting bigger and bigger every second...
VERY IMPRESSIVE!
26 MAINFREIGHT TEAM REVIEW // JULY 2020

EUROPEEUROPE
Mainfreight Europe – Ben Fitts
O
ur momentum in the lead up
to COVID-19 was stronger
than ever, and we ended the
financial year with a much improved
result over last year. This reflects our
determination and continued focus on
the areas that make us a better and
stronger business.
Thank you for the part that you have
played in this – it may seem a distant
memory for now but we will regain
that momentum!
Our strategy is quite simple, and has
been working so does not change
during this testing time. Keep quality
up, focus heavily on sales, think of the
Mainfreight network, protect our
culture and margin, and work as one
Mainfreight team. We are on a strong
footing to deal with this situation.
Our network has continued to develop,
with new branches in Milan for
Transport, Barcelona and Manchester
for Air & Ocean, and the second
phase of our 50,000sqm Zaltbommel
warehouse now up and running.
Welcome to the teams from those
branches.
More than ever our sales activity has a
critical role to play in ensuring that
branches stay healthy and strong.
With a large number of new sales reps
there’s no shortage of energy and
hunger, let’s be sure that this team
gets the support needed from those
more experienced. Keep your foot on
the gas team, you have an important
role to play as we navigate through
this.
Quick decision-making has helped to
shield the business from falling
volume as various countries moved
into lockdown. A significant reduction
in temp numbers was one of our many
defences. A genuine willingness from
the wider team to get in and help
operations that have needed a hand in
part because of this – often on top of
your normal day job – is enormously
appreciated. ‘No Job Descriptions’ is
alive and well!
Team, thank you for all that you are
doing at this extraordinary time. Take
care of yourselves and one another
and don’t let your battery run too low
– remember to take a break and
recharge every now and then. We may
be in this situation for some time yet
so it’s important to stay healthy and
keep a positive mind-set.
Lastly congratulations to the
‘s-Heerenberg Transport team for
taking out the Branch of The Year
award for the second year in a row in
a closely fought final contest with the
London Air & Ocean Team.
Well done!
Blue Blood Award
At the Branch Managers awards
dinner we awarded the 2019 Blue
Blood Award to Christophe De Backer
who is a very worthy recipient.
The story: 13 February 2019 was a
strike day in Belgium, and there were
a lot of goods kept in our cross dock,
including a table for one of our
customers.
Despite the fact that we pro-actively
informed our customers of possible
delays due to the strike, this company
needed the goods very badly as they
had planned a reception on the Friday
evening. The problem came up here
on Friday and due to the dimensions
of that shipment, a sprinter was not
immediately available.
Christophe himself suggested to do
this with our Mainfreight truck as soon
as it was back from distribution.
After his job as team leader in the
fixed morning post, Christophe left
around 17h to the company (180 km
one way). When he arrived he even
helped with assembling the table. Of
course the customer was very happy
that his reception could still take
place. Christophe arrived back in Genk
after a very full working day! This is
exactly the Blue Blooded people we’re
proud to have in our company. Thank
you for all your hard work Christophe!
5 things to keep at the front
of your mind:
•
Stay safe – Look after one
another, observe distancing
rules and our protocols.
•
Team – One Mainfreight family.
Keep supporting one another
where needed.
•
Quality – Without it we have
nothing.
•
Stay positive – Yes, this is a
setback, but we are a 100-year
company.
•
Sales – Hustle. Be cheeky.
Be quick. Keep pushing.
(L-R): Courtney Bould together with Blue Blood winner Christophe De Backer
MAINFREIGHT TEAM REVIEW // JULY 2020 27

Sales Members Staying
Connected to their
Customers
What can our sales members do to
stay in touch with our customers
these days? One of the ideas in how
we still can support our customers
was to place a note under the foil on
each pallet leaving our cross dock
with a message conveying some
positivity and Mainfreight’s willingness
to support.
While on the other side of the cross
dock, sales teams are helping out by
moving their customers freight into
trucks. It’s a great way to see how our
sales teams stay connected to their
customers and work together.
Teamwork makes the dream work!
Europe Air & Ocean– Jason Braid
A
s we write this newsletter we
are still feeling the impact of
the coronavirus pandemic but,
without minimizing the situation the
world finds itself in, there are still
some incredibly exciting things taking
place right across our business and
we should not lose sight of this.
On January 13th we officially opened
our Barcelona Air & Ocean Branch,
our first in Spain. Only one week later
we opened our Manchester Branch,
our second in the UK. Both are
valuable additions to our global Air &
Ocean network and we couldn’t be
happier with how quickly these
branches and teams have found their
feet. A big welcome goes out to all
our new Spanish and English team
members – thank you for entrusting
us with your careers.
There’s been some great progress
made on developing and
strengthening our culture, so we’re
very proud to have been able to
promote from within recently with two
of our great young talents taking on
key Branch Management roles. Stijn
Vliegen has taken on the Hamburg
Branch Manager’s role, and Tom
Slabbers our Paris role.
Congratulations to both of you and
thank you; go hard and don’t be afraid
to shake things up!
In addition, Stijn recently won the
European Salesperson of the Year
award at our Annual Sales
Conference in February. What an
exciting couple of months for you
Stijn! Well done.
The development and growth of our
sales team over the last six months
has been pleasing; this will only
benefit us during this time as their
energy and passion helps uncover
opportunities that were perhaps once
not on the table. As competitors
struggle with keeping promises and
maintaining service levels, these same
opportunities may now be up for the
taking – it’s time to hustle!
Furthermore, our continued
commitment to building consolidations
has never been more important; this
allows us to provide a consistent and
quality service to our customers;
likewise, the importance of strong
relationships with our core carriers.
Stay true to your word and back up
your promises, these relationships
have shown to pay dividends in the
past and, as with consolidations, will
only assist us going forward
Having our strategy and culture right
is crucial, perhaps even more so right
now. Please stay focused on the
points below and let’s not lose track of
where we’re going. The branches that
have worked hard on this and that are
starting to get the formula right, are
holding their own right now which is
just fantastic to see.
Team, there’s some truly great stuff
happening out there with many of you
going above and beyond to help out
our customers in what are challenging
times. This just highlights yet again
what a special bunch of people we
have within our business. Thank you
very much for all you are doing.
Please stay safe and look after one
another.
Jurriaan Cijsouw attaching the
pallet note
Giovanni Tornabene moving his customer’s freight
5 Things to Stay Focused on:
•
Urgency in all things sales
related. Success in sales takes
a total team effort, it’s not just
the responsibility of the sales
rep
•
Become a product specialist.
There is nothing wrong with
being passionate and
knowledgeable about air freight,
ocean freight or LCL
•
Continuously search out
opportunities for consolidations
and then commit to them. We’ve
started and have achieved some
traction, but there’s room for
more
•
Focus on gaining customers
that have every day freight that
helps ‘make a city breathe’
•
Work together as a team –
within Air & Ocean Europe,
across Transport and
Warehousing, and around the
world
28 MAINFREIGHT TEAM REVIEW // JULY 2020

English Guy Heads to Outward Bound – John Lane
Not your typical British summer
morning after receiving a call from
Jason Braid telling me I had been
nominated to attend the next Outward
Bound Course in New Zealand. What a
huge honour to be part of a select few
who had the chance to test both their
physical and mental resolve throughout
the week long adventure.
The trip was of course seamlessly
organised by our Mainfreight team
members to ensure we arrived with
everything required and we were in
the right frame of mind for what was
ahead, unfortunately they couldn’t help
with the 26 hour journey from London
to Auckland!
As you know I am not able to go into
any detail about the course itself and
as they say in England “what goes
on tour, stays on tour” however this
trip would certainly not have been as
memorable without the other members
of “Blake Watch”. The team who came
from all corners of the world soon
became family and the friendships built
will always remain strong.
The course reconfirmed to me the
power of teamwork and when human
beings are challenged outside their
comfort zone how fears can be
overcome by a simple “you can do this”
comment by your peers. Likewise
we must all remember everyone is
different and you must adapt your
communication skills in line with their
characteristics, as a team leader or
manager; if you can master this I
believe you will have a very powerful
team at your disposal.
Following on from the course I wanted
to make the most of my trip to NZ and
with the UK still being in its infancy I
wanted to visit our well established
brother and sisters to learn more about
the Mainfreight Culture, their processes
and experiences. I was blown away by
the scale of operation, it’s hard to
visualize this from your desk in London
but continually seeing the Mainfreight
branding on either a truck, uniform or
warehouse sign puts the sheer scale of
the operation into perspective. This is
also emphasized by the team members
who all share the passion and desire to
continually move the company forward.
I returned to the UK pumped up with
ideas and a “Will Do” attitude that the
UK could replicate that of New Zealand
with the right focus, determination and
team all pushing for the greater goal.
The whole experience was extremely
positive and I have learnt a lot both
personally and professionally.
Big thank you again to everyone who
made this trip unforgettable.
Building Consolidations – Jake Pascoe
In February at our annual Sales Conference held near
Haarlem, The Netherlands, the European Air & Ocean sales
team took the opportunity to come together a day earlier to
spend time as a team, especially to focus on our sales
efforts and our global air freight and ocean freight
consolidations.
As we mature and grow as a business in Europe, our goal is
to have Air & Ocean consolidations to every location we have
a branch. Consolidations are a large part of our business and
extremely important to delivering high levels of service to our
customers, so understanding how these work and the
benefit of consolidations to our customers is crucial for our
sales team!
Through the day, we went through the global consolidations
we already have in place, how we can utilise these
consolidations to customers around our countries and how,
in time, we will continue to build more consolidations in
addition to what we already have.
There were in-depth discussions, learnings and good
debates from all team members involved in the day and it
was a great way to start to our three days together in The
Netherlands.
From left, clockwise: Arseny Zemskov, Marije Beliën, Matt Ward,
Roushan Nohar, Jake Pascoe, Ihab As’ad, Laetitia Gourmelen
Outward Bound : Blake Watch 662
Front Row (L-R): Ross Hore (OB), Dallis Parker-Waters, Stefanie McGaughy, Marien Pastoor,
Olly Bosworth and Kyle Evans
Back Row (L-R): Darren Sundbye (OB), Sidney Ene, Jessica Cuming, Nick Marshall, Miguel Crombez,
John Lane, Alexander Kosachev, Tim de Beer, Sam Wilkinson, Michael Woodham and Mitch Gregor
John Lane
MAINFREIGHT TEAM REVIEW // JULY 2020 29

Airfreight Conference in Amsterdam – Ian Graham
At the end of 2019 some of our Air
& Ocean branches in the USA went
through a major change with the
splitting of these branches into being
product specific air freight and ocean
freight branches. In Europe in some
countries we have this setup already,
and now with our largest trade-lane
also mirroring the structure, we see that
as a key change to give us the focus
that we need to build our airfreight
product between Europe and the USA.
As part of building a deeper
understanding between our teams, the
Branch Managers from Los Angeles,
Dallas, Chicago, and New York spent
the majority of the week on sales calls
in either the UK, Belgium, Germany,
or the Netherlands before coming
together at the end of the week.
It was a chance for the American team
to get a hands-on experience of how
things operate on the European side of
the Atlantic; along with a chance to sit
in front of customers and prospects
that contribute to what is a critical
tradelane for our airfreight product. We
also took the chance to spend some
time in the wider business and walking
through our warehouse and cross dock
operations which really gave the team a
larger understanding of the significant
footprint we have as a business in
Europe.
Some of the key takeaways being:
•
Establishment of regular sales team
conference calls between both
continents
•
The need and implementation from
all teams to share true costs to build
trust and complete visibility
•
The construction of simple rate
pricing to make it easier for our
teams to sell our markets
We are sure that this investment in
knowledge and mate-ship will be the
springboard we need to grow our
consolidations and traffic between
the regions.
Europe Warehousing – Liane Philipsen
D
uring February’s European
Branch Managers meeting the
Warehousing team jointly
determined the mission of
Warehousing Europe. It contains of
three themes:
•
Delight our customer
•
Feed the network
•
It’s all about Family
In this newsletter we share some
stimulating stories supporting these
themes.
Delight our customer: our
Continuous Improvement Program is
a great tool to stimulate our team
members to come up with ideas to
improve our operations. The team that
came up with the most continuous
improvements ideas last year was the
Late Configuration team of our John
Deere operation. The celebratory cake
was shared amongst 90 enthusiastic
team members.
Feed the network: our Branch
in Zaltbommel, The Netherlands is
extended as of May 1st from
26,000m
2
to 52,000m
2
. Great
achievement from the team since
they were able to attract Supply Chain
customers for the first 26,000m
2

within 18 months. With this extension,
we have further opportunities to make
sure we support and fill the
Air & Ocean and Transport network.
It’s all about family: the brand
new canteen in Zaltbommel,
The Netherlands is a success.
Our team members are able to get a
nice warm meal or sandwich (with
Dutch cheese of course). The team
enjoys spending time together to
discuss soccer or work. We consider
this to be an excellent way to further
enhance our family culture.
Enjoy this newsletter! We have started
the New Year with enthusiasm and
are excited about the future.
30 MAINFREIGHT TEAM REVIEW // JULY 2020

CIP Team and CIP Idea
of the Year 2019
As well as the award for the CIP
Team of the Year mentioned above,
we also have an award for best CIP
Idea of the Year too. This year, the
best idea goes to the Fiskars team!
The team came up with the idea to
send out 0.25m
2
and 0.75 m
2
pallets.
This really improved transporting
efficiency which is also better for the
environment. Funny fact; the idea was
invented and implemented in half an
hour. Good lesson to keep it simple
and dare to challenge processes!
Completion of 2nd Phase Zaltbommel
Warehousing
We are happy to announce that the
construction of the second phase
of the warehouse at Zaltbommel is
finished. With the completion of this
expansion we doubled the capacity
from 26,000 to 52,000m². We had the
challenge to look for new customers,
as well as looking for opportunities
with existing customers to expand our
services.
We can already announce a few new
operations that will be implemented:
•
A sister company of an existing
FMCG customer in ‘s-Heerenberg
has selected Mainfreight Zaltbommel
to perform 3PL services for the
introduction of new innovative
products to the European market.
•
Secondly, for an existing customer
of the Warehousing and Transport
branches in ‘sHeerenberg, with
luxurious home and body care
products, we will perform part of
their warehousing and distribution
operations from the Zaltbommel
branch, in order to facilitate the
expected growth for the coming
years.
•
Related to the analysis of the point
of gravity as part of a tendering
process of a FMCG customer in
‘s-Heerenberg, we agreed to move
their complete operations to the
more central Zaltbommel branch.
We are performing Warehousing
services, extensive Co-Packing
activities as well as distribution to
retail customers in Belgium and
The Netherlands.
A True Mainfreight Family Canteen in Zaltbommel
In Zaltbommel we have a real
Mainfreight family canteen. We have
added our own fresh and home-made
salad bar, with daily fresh vegetables,
fruits and nuts.
In this warehouse our own “kitchen
lady” Marjan looks after our team
members by preparing fresh and
healthy meals. She works very hard to
prepare all sorts of nice treats, like
home-made soup with all kinds of
fresh ingredients, freshly baked
sandwiches with the most delicious
meats, cheeses and salads!
As well as the lunches, we provide
fresh-made evening meals twice a
week, a meal like a good rice bowl,
lasagna or spaghetti – or seasonal
meal, like we had in winter our own
traditional Dutch winter stamppot.
Patrick Goossen showing the best
CIP idea of the year
Our canteen chef in Zaltbommel Marjan
Rengeling showing her new tomato harvest
MAINFREIGHT TEAM REVIEW // JULY 2020 31

European Transport / Trucks & Drivers – Frans Zuidgeest
T
he start of this financial year
has been one that we will not
easily forget. After a strong
performance in the last financial year
we continue to build on our future.
The second year in a row branch of
the year for the ‘s-Heerenberg
branch, the Blue Blood award and the
Bloody Good Idea are a recognition of
the foundation that we continue to
build on.
Thank you all for your contribution to
making this happen. It is great to see
the flexibility and creativity in the
teams. Further on in this newsletter
you can read about the initiatives of
the teams, not only making a
difference but also learning more
about our business and having a bit of
fun. Especially when the productivity
statistics of the team helping out on
the dock were shared...
Not only have we promoted a team
member to the role of Branch
Manager in the Poznan (Poland)
branch; we have also opened a branch
in Italy. This branch in Italy will serve
customers with part and full loads in a
combination of chartering and using
our own fleet that is present in the
region. The branch will share an office
together with the Air & Ocean team
that is already based in Milan. A good
example of the cooperation within our
own Mainfreight network.
In Belgium we have implemented our
new software platform, MainMove
together with a new EDI set-up,
MainSolutions and route planning. As
such we have implemented the
template for our European Transport
business. With a ‘big bang’ in April the
previous software was exchanged
with a lot of effort of the branch and
IT teams for the new set-up. Team,
well done and enjoy the rest of the
journey!
In our Three Pillars we mention the ‘no
job descriptions’; this means that we
can support, take initiative, improve
and grow with and within our
business! Enjoy this, serve our
customers in the best way, get things
done and look after each other. Be
confident, curious and continue to
have fun!
Never be more aware of (first)
impressions than when having a
video conference...
Poznan Branch (Poland) Moved
to Their Brand New Office
We are pleased to inform that our
Poznań Transport branch moved to
their brand new office late last year.
This branch started in 2015 working
from a small office and now moved to
a brand new Mainfreight office with
250 m² of space, sixteen work
stations, a modern and well-equipped
conference room and a shared
canteen all in accordance to the
culture and principles of Mainfreight.
For future development, we have
access to a modern crossdock area
from this location.
Guus van der Stelt officially opening the branch
32 MAINFREIGHT TEAM REVIEW // JULY 2020

Our Bloody Good Idea Team!
During last year’s Christmas, one of our drivers got the craziest idea to create a
Merry Xmas picture out of our trucks, not knowing that this post was going be one
of our best post ever. The post went viral and reached over 1.6 million people!
We have thanked our Bloody Good Idea drivers by handing over the original
“Bloody Good Idea Award” and a present where they will pay a visit at the DAF
museum and factory. Here we challenge each team member to share his idea
and who knows you may be our next year’s bloody good idea winner!
L-R: Bertil ter Maat, Corine Evers,
Marcel ter Heerdt, Arno Broekhuizen,
Gijs Hunting, Bjorn Visser ,Rudi de Vries,
Theo Alofs, Wouter Janssen, Gerjan Bulten,
Erik Russink
Drivers Appreciation Day 2019
Our first Drivers Appreciation Day in Europe was held.
On this day we have put our Drivers in the spotlight. Our
teams decorated the drivers’ entrances and organised a
special welcome. Branch Managers, Sales Representatives,
Supervisors and Planners came in the early morning and
surprised all Drivers with coffee, tea, cookies, breakfast
and meals.
Our Drivers do their utmost and are the indispensable link
in a world where distribution is vital. Thank you Drivers, we
appreciate you!
Zwijnaarde
‘s-HeerenbergParis
MAINFREIGHT TEAM REVIEW // JULY 2020 33

Let’s Paint
the World Blue
The Crossdock team in Zwijnaarde
and Warehousing team Ostend are
doing their own maintenance works
including painting projects. After the
first licks of paint, it seems we have
discovered some new talents!
Besides our buildings we are happy
to see that our teams are operating in
more and more blue equipment too.
At our crossdock in ‘s-Heerenberg
37 blue forklifts and 10 pallet trucks
arrived. Our team has got the job done
by labeling this equipment themselves.
750th DAF truck delivered to Wouter Janssen
Recently we surprised one of our Drivers, Wouter Janssen, with the
birthday present of his life. The 750th DAF truck for Mainfreight in
Europe was delivered in front of his house on the day he turned 47
years old. He received the keys to a DAF FAR XF450, a 3-axle swap
body Rigid, used in combination with a dolly and a standard trailer as a
25mtr “Ecocombi”. At this moment we have seven “Ecocombi’s” daily on
the road in the Netherlands. This 750th also meets the requirements for
Belgium and Germany. The expectation is that this new truck will be
used in these countries soon, so keep your eyes open.
We wish Wouter lots of pleasure and safe kilometres in his new truck!
Painting the World Blue
Levi Mylle painting the
Oostende warehouse blue
Henk Feys painting the stair railing in Zwijnaarde
Wouter Janssen got his surprise birthday present –
750th DAF truck for Mainfreight
A Word from Alessandro Annecchino –
Branch Manager, Transport Milan
It’s a great pleasure to announce the
opening of our first Transport branch in
Italy. The branch will provide LTL and
FTL services from and to Italy in close
cooperation with the other Transport
and Trucks & Drivers branches.
Groupage services in Italy will be
executed via our partner network.
I joined Mainfreight in April 2020 and
probably have the most unique story
for being the first Branch Manager
who opens a new office from home
and I’m very proud of it too!
Due to COVID-19, it has been a
challenging start with many customers
being closed and their workforce
reduced by half, but we are
“Mainfreighters” and as you can read on
our walls WITH PASSION, ANYTHING
IS POSSIBLE. This is what excites me
about my role, getting results in these
challenging period of time.
Just like anyone else, I love to spend
time with my family and friends. But
also keep some time for taking care of
myself. I usually train five times a week,
of which three times a week fitness
and twice a week I practice Muay Thai,
a combat sport of Thailand. As every
fighter I am ready for the battle: spread
the BLUE in Italy and get the family
bigger and bigger around the world.
Thank you all for your warm welcome
even if it couldn’t be in person, but I am
sure soon we will have the opportunity
to enjoy meals together soon, maybe
with some good Italian food!
34 MAINFREIGHT TEAM REVIEW // JULY 2020

ASIAASIA
Mainfreight Asia – Cary Chung
A
s we write this article, it has
been a very unpredictable
start to the year. Our Asian
performance was well down on the
previous year largely due to global
economic conditions. The USA/China
trade war had an impact on air freight,
while our USA team gained some
good wins over the course of
2019/2020 year that boosted our
overall ocean freight volumes.
During these critical times, we must
stay focused and united. We have
seen a lot of air freight demand
growing recently as we as move into
the summer. Especially around the
medical/PPE products being sent into
the Europe and USA markets. The air
freight rates have skyrocketed as
almost all western carriers have cut
capacity into most Asian countries
which mostly affects China’s main
points. Local Asian/ Chinese carriers
have reduced capacity as well.
On the bright side, our team have
worked hard on finding options for our
customers like chartering flights,
Air-LCL or Sea-Air models to provide
our customers with alternatives. It is
important we continue to think outside
the box and focus on the right type of
customers to support our network as
first priority.
With the new financial year comes a
new country. I would like to take this
opportunity to welcome our first
branch in Seoul, South Korea.
Edward Son is our Branch Manager
along with our Korean team, welcome
to the family! The network is very
excited to have you all with us and
we cannot wait to see you guys grow
across Korea -
Commercially, as I am always saying,
we must:
1. Sales – start the week with set
appointments and quality pipelines
2. Sales – all team members must be
able to sell. It’s all about asking the
right question and taking that extra
step
3. Sales – groom your local sales
team! It is easy to hire sales people
and expect them to bring on
business. But we are here for the
long-run and developing our
people/DNA is what we need
Lastly, we would like to thank all our
team around the world for your
support and we would like to send our
regards and best wishes to ALL
MAINFREIGHTERS OUT THERE
and extending it to all your close ones!
Please all stay safe and healthy!
We are looking forward to travel once
again and catching up with all of you!
Mainfreight Asia –
New Office Opened
in Seoul, Korea
Our latest Asian footprint is now
stamped in Seoul, Korea. This
marks the 8th country where we
have a presence in Asia!
Seoul is the capital and largest
metropolis of South Korea, the
world’s 4th largest metropolitan
economy. The major technology
hubs are centered in Gangnam
and Digital Media City, while the
headquarters of Global 500
companies is located in the Seoul
Capital Area.
Mainfreight Korea looks forward
to offering superior services and
working with the rest of the
network in Asia and globally to
bring more business
opportunities.
MAINFREIGHT TEAM REVIEW // JULY 2020 35

Mainfreight Trucks in Asia
In an effort to develop our domestic
transportation in Vietnam, Qingdao,
Singapore, Hong Kong and Taiwan,
we have some newly painted trucks
that went into circulation in 2019-
2020. The color patterns might not be
what you are used to seeing due to
certain regulations in those regions,
but we are very proud of what we
have accomplished!
Hong KongQingdao
Mainfreight Shanghai - Interview by China Business Network
The Shanghai team has been the recipient of the Shanghai
Customs Broker Association (SCBA) Award for two
consecutive years. We were excited to participate in an
interview with China Business Network (CBM) of Shanghai
Television Station (STV) Stay! If you are interested in our
interview, please check the following media channels.
QQ腾讯: https://v.qq.com/x/page/v3024xesad6.html
Youku:https://v.youku.com/v_show/id_XNDQ0NDY5OTQ4MA==.html?spm=a2h3j.8428770.3416059.1
Joan Ji and InterviewerCary Chung and Interviewer
Sales – Business Development
With increasing business last year from Shanghai sales team,
we work closely with the Frankfurt team markets, there are more
dialogues and collaboration by the two countries in Medical and
Pharma, Automobile and Equipment, Construction and Engineering
industries where our team have frequent activities and involvements.
We now have stable bi-weekly consol destined for Shanghai Pudong
during the weekend and if you are interested in this service, please
free feel to reach out to our team assistance.
In November 2019, our team participated in the China
International Import Expo (CIIE) for the 2nd year. CIIE is a
major initiative of the Chinese government to support trade
liberalisation and economic globalisation. Through this opportunity
with CIIE, we can communicate with customers face to face,
connect with customers in different industries, and have a deeper
understanding of their needs, providing a great support in future
business communications.
(L-R): Eddy Yao, Kristy Wei, Steven Wang, Joan Ji, Caroline Ding, Una Xu, Aaron Wu
36 MAINFREIGHT TEAM REVIEW // JULY 2020

Shanghai Air Freight Team
This is a dynamic team that works
hard to meet customers’ needs and
provide speedy delivery for urgent
orders. Among us, there are veteran
team members who have worked in
Mainfreight for more than 15 years.
On the other side of the spectrum, a
young man has just completed his first
year with us and we appreciated his
young blood and high energy. Yes! We
are Airfreight team of Mainfreight
Shanghai.
The perfect team does not originate
from one perfect individual, but from
each member’s contribution of their
own characteristics and ability applied
to different positions to become the
momentum that moves this team
forward. Just like a nine-player football
team, with sharp attack and steady
defense to achieve our goal for rapid
and efficient air transport services.
2019-2020 is a tough year for
airfreight, the market downturn brings
us waves of pressure and challenges.
The biggest obstacle was the
outbreak in early of February 2020,
when widespread flights were
cancelled and orders suddenly
increased from overseas we faced
huge difficulties. However, under the
encouragement of team spirit, we did
not give up and offered for a series
solution as follows:
•
Sub-BSA
•
One-off BSA
•
Sea-Air
•
Charter flight
These formulation of Air transportation
scheme showed great crisis handling
ability of Mainfreight to our customers
and helped them to meet the demand
though the best solution. As a result,
in a short period from March to April
2020, we achieved the weekly sales
growth of 300% and improved profits.
All of these are inseparable from
efforts of every team member in air
department.
With the impact of COVID-19 all over
the world, we can expect the airfreight
situation will get worse before it gets
better, but as Mainfreighters, three
pillars are our standard of behavior
and we never give up. We’re ready
now, how about you?
Mainfreight Malaysia
IATA License – February 2020
We successfully applied and received our IATA License
in Malaysia. We are looking forward for rapid airfreight
development in Malaysia.
Qingdao, China Update –
Vicki Zhao, Branch Manager
Cooperating with partner | Cold-chain
Food Industry
Shandong Province is a major agricultural and
food processing province. After researching
cold-chain warehouses of our local market, we
finally chose Ballon warehouse as long term
supplier for our Mainfreight Qingdao office.
We can receive global cold-chain foods and
international commodities under nine categories
including aquatic products, meats, dairies,
maternal and infant products, fruits and
vegetables, healthcare products, special foods,
medical diets, wines, water and beverages,
cosmetics and personal hygiene products etc...
Welcome more cold-chain business from all over the world to Qingdao,
let’s change the history of cold-chain food industry together!
MAINFREIGHT TEAM REVIEW // JULY 2020 37

Sales Office in Penang
Mainfreight Penang Sales office was opened on
10 December 2019. We are delighted to expand our
footprint to Penang in Northern Malaysia, and in the heart
of Southeast Asia.
Promotion of Sales Manager – Jensce Tan
We are pleased to announce Jensce Tan has earned a
well-deserved promotion to Sales Manager effective
1 February 2020. With her achievements over the year,
and a great team member, we trust with her joint efforts to
the sales team and newly gained responsibilities, our sales
team can grow to the next level.
Mainfreight Ho Chi Minh
We are excited to announce that, on
January 13th, our Ho Chi Minh branch
moved to a new office, which is only
5 mins drive from the airport.
The growth from Vietnam has been
explosive and we are looking to the
future to accommodate our growing
team.
(L-R:): Richard Nguyen, Will Ho, Bryan Nguyen, Thomas Tran, Selena Nguyen, Wendy Hoang,
Chau Cao, Anna Phan, Jessica Luong, Gemma Le, Rosa Nguyen, Daniel Dao, Andy Tran
Mainline Singapore – Doreen Ng
From the beginning of 2020, it has
become very challenging time for
Singapore logistics industry
concerning the incident of COVID-19.
Externally, Mainline Singapore faces
new tests with the shortage of space
on both air and sea freight due to
changing circumstances every day.
Our team strives hard to upkeep
customer expectations and fulfilling
our promises to our customers.
Aligning with the Singapore
Government updated requirement,
Mainline SG took cautious prevention
by daily temperature taking of all team
members and “one-meter” ruling of
social distancing apart between our
workstations.
During this tough time, we have
managed in assisting our Australia
offices in securing 2 projects cargoes,
in a very short notice period. We have
transferred 92 railway rails
(110 tonnes) in transit from Italy on
a conventional vessel and assist to
connect a tight schedule NYK RORO
vessel to Xingang within
Singapore port.
38 MAINFREIGHT TEAM REVIEW // JULY 2020

Back to back, we begin our next
challenge on exportation of 5 x Land
Rover Discovery Sports and 8 x Jaguar
F-Pace into 6x40’ & 1x20’ to Lyttelton.
Our team handled the full process from
transferring of cars to packing & lashing
into the containers including
documentation.
We also like to take this opportunity to
congratulate our team member, Sunny
Tay’s promotion to Airfreight Supervisor.
He has years of forwarding experience
and equipped with vast knowledge on
handling cargoes from perishable to
DG. Under his leadership and
supervision, Mainline Singapore have
confidence our Airfreight side will be
more systematic and efficient.
We used to find time for weekly team
activities after work to keep up our
fitness and relieve the challenges we
face day-to-day. With COVID-19
restrictions, social distancing is needed
to keep everyone safe during this
period. Stay healthy to win the Fight
Against the Virus (and our competitors!)
“Tough times don’t last,
Tough People Do”
(L-R): Billy Zhang, Doreen Ng, Jennifer Kong,
Renee Tan and Jolynn Bey
Mainfreight Japan
Mainfreight Japan was established in January 2019 and started
operation on 18 February 2019. Our Tokyo offices are located in
downtown bringing us closer to our customers and easy access
to Airports/Ports in Japan. Fukuoka was established in March
where many factories of Japanese clients are located and the
biggest city in Kyushu area. Nagoya is famous as Automotive
industries such as Toyota, Suzuki and Yamaha Motors are
located. We have established Nagoya sales office in April
2019. For Osaka area, include Kobe, Kyoto, we have now
1 sales who is working from home. Now whole Japan is
covered!
During the first year, Mainfreight Japan concentrated on
optimizing the operations and providing excellent service to
our existing customers. In 2020, we are focusing on the
expansion of business having sales team cover the whole of
Japan and set-up Air & Ocean CS/Operation teams. Now our
target is almost double the numbers we had in 2019 and to
increase the reputation of Mainfreight brand through Japan.
Asia Regional Support Team (RST) Update – Bruce Song
In November 2019 I joined the
Mainfreight family as a Regional Key
Account Manager for Asia based in
Hong Kong. My contribution to our
Asian commercial team started by
managing the HK free-hand Key
Accounts on a regional basis. The
focus is to support customer
retentions by monitoring reliability of
our service and providing the business
solutions by utilizing the Mainfreight
tools such as Power BI for quarterly
business review reports. At the same
time, we aim to expand the Key
Account businesses in terms of the
greater coverages in Asian regions
and to form concrete partnerships
based on mutual trust and dedicated
commitments.
Briefly sharing my background, I was
born in Korea, have studied in
different countries – Hawaii,
Singapore, Malaysia and HK, and my
logistics career started with a
German-based forwarding company.
Through all these multi-cultural
experiences, I have a deeper
understanding of the different Asian
cultures and can also help to bridge
the gap between Western and
Eastern cultures.
MAINFREIGHT TEAM REVIEW // JULY 2020 39

Mainfreight Americas – John Hepworth
W
ell, no-one was expecting a
change in our lifestyle to
happen so swiftly and such
a serious impact around the world. We
are very proud of our team who have
adapted and lifted so quickly to this
challenge. A special shout out to our
Warehouse and Dock teams, along
with our Owner Drivers, who have all
been right on the frontline of the
pandemic; thank you for standing
strong whilst continuing to process
and deliver essential products for our
customers. We are proud of you.
To all doctors, nurses, and health care
personnel we are also incredibly
indebted to you all, thank you for your
dedication and commitment in these
extreme times. We have had some
team members in hospital, and one of
them Brent from our Newark
Transport branch wrote this;
When I left yesterday from the
hospital and walked out that door,
I was overcome by tears because
EVERY Nurse, Doctor, Lab Tech,
EVERYONE on that floor stopped
what they were doing and if they were
sitting, they stood and clapped their
hands and were cheering me. I was
overcome with tears, could not help it.
Those people – what they endure in a
12.5 hour shift every day, nothing but
respect. They are always happy,
upbeat and I really created a bond
with them.
Thank you all for everything!
As always we must continue to focus
on our business and grow our
network. We need to adapt quickly to
this changing world and what the new
“not so normal” is going to be. We
need to be safe, socially distance,
clean our hands regularly, and more
than likely wear face masks in our
work place. Some of us may have to
work from home due to being
vulnerable to the virus until a vaccine
is discovered. So many unanswered
questions. But with commonsense,
calm, and communication we will
continue to see Mainfreight grow and
overcome these challenging times.
Our basics remain the same and we
must continue to focus on them;
1. Sales is paramount – and is
the key to our continued growth.
We need to keep our sales activity
strong; find new ways to
communicate with potential new
customers.
2. Existing clients are gold – look
after our existing customers with
great service levels. Continue with
quarterly and other reviews even if
electronically. Continue to build
trust and respect. Grow existing
customers, they all have more
business that we don’t yet handle.
3. Continue to find savings in
our business – we don’t need a
pandemic to look for smarter ways
to save the business from wasted
cost. We have too many errors in
our business that we must
eliminate through better training
and checking our work correctly.
4. Communicate – with all this
uncertainly we must communicate
clearly and regularly. Share
experiences that will help others,
work together, even if at home,
with your teams, and most
importantly let our front line team,
our Owner Drivers, know how
appreciated they are.
5. Cash is King – we must collect
our accounts receivables on a
timely basis. Without cash the
business cannot operate. Through
these strange times this is
paramount, no excuses we must
get paid for our services.
Let’s get on with it and make things
happen.
Stay safe.
AMERICASAMERICAS
Grateful Patients Show Thanks with Donation of Masks
Brent Fetcher, a former patient who was treated for COVID-19 at Bayshore
Medical Center, is thankful for the care he received during his fight with the
virus. To show his appreciation, his company, Mainfreight USA, donated
25,000 surgical masks to Bayshore Medical Center to help the team and
patients. We are filled with joy that Brent defeated the virus and are grateful
for his, and his company’s, generosity.
Driver William Spielsinger on tail-lift, and Brent Fetcher
delivering masks to Bayshore Medical Center
40 MAINFREIGHT TEAM REVIEW // JULY 2020

North America Warehousing – René van Houtum
W
e are writing this
newsletter with mixed
emotions, while we are in
the midst of the COVID-19 pandemic.
When we look back on last year, we
can be satisfied with what we
achieved. Our revenue is up
compared to the previous year. We
have opened two new branches, in
Seattle, WA and Moreno Valley, CA
and by doing so, we grew our
warehouse footprint to just under
1 million square feet. Eduardo
Marenco (Seattle) and Bharat Dambal
(Moreno Valley) were promoted as
Branch Managers from within our
team, after working in different roles
and “getting themselves ready” for the
branch manager job. We have
implemented several significant new
customers successfully. The teams
around the country have worked
extremely hard to make this happen;
compliments and thank you!
With what we have achieved during
the last 5 years (indeed our
first years!) we believe we have a
solid foundation that will allow us to
triple our revenue in the next four
years. In order to achieve that, we
plan to have a warehouse footprint
of 2 million square feet, more than
double what we have currently.
Exciting developments!
In the meantime, our sales team has
grown to seven and we are planning
to add more sales team members this
year. We believe that it is essential
that the sales team members have a
solid knowledge of our capabilities
and warehouse processes, in order to
sell our business. Promoting from
within is key. During our recent Sales
conference, it was great to feel the
energy in the room and we discussed
ways to improve our sales
performance. One of our customers
provided feedback on last years’ RFQ
process, which was very instructive
and extremely helpful to make
improvements, and Michelle King from
our Air & Ocean team provided insight
into the Air & Ocean business and our
Order Management System.
As mentioned at the start of this
update, we are in the midst of the
COVID-19 crisis. It is great to see the
dedication and effort of our teams to
keep our branches running.
Thanks again to the entire team.
We are “frontline” workers and
together we keep the cities
functioning. If we look at our
branches around the country, the first
weeks of “lock-down” have been busy.
The volumes are a combination of
customers that are either selling
essential products or customers that
are finding creative ways to sell their
(non-essential) products. In most
cases, our customers’ sales has
shifted from retail to direct-to-
consumer.
Despite the current crisis, we see
many sales opportunities. Since we
are still a small player in the enormous
North American market, our job is to
increase our market share,
notwithstanding the crisis. Looking at
our current pipeline, it is clear that our
sales team is very active and is able to
find innovative ways to reach out to
customers without face-to-face
contact.
I am looking forward to continue
working with all of you; it is exciting
to be part of a great team!
Newark Warehousing
Team Gives Back
End of April, our Newark Warehousing
team completed a charity project in
cooperation with Rituals Cosmetics.
Rituals was donating 1,500 gift bags
for the frontline workers at the
“Brooklyn Hospital Center”.
The Mainfreight Warehouse team
packed the kits free of charge and
Mainfreight Transport delivered the
gift bags on May 6th, the start of
International Nurse Week. A nice
gesture to the people who have put
their life at risk for other people
during the COVID-19 pandemic.
MAINFREIGHT TEAM REVIEW // JULY 2020 41

New Facility for Chicago –
Matt Gustafson
After six years at our previous location, we have found a
new home in Chicago. We had grown to a point where we
maxed out desks, which led to the sales team sharing
spots on a first come first serve basis. Great way to keep
our team on the road! It was tough to leave the old location
behind, and the memories we had, as we saw the branch
go from a loss maker with 11 team members, to a profit
maker with a team that had grown to 30.
The new building is two-story, and has essentially doubled
our office space. This suits us well as we not only moved
but we also added a new branch as we split the Air and
Ocean functions. One of the improvements the team is
most looking forward to is the addition of our kitchen,
which is kitted out with a (potential customer’s) high-grade
oven. This is a new feature we did not have in our last
facility. We are also pleased there are now enough desks to
give us space to grow as needed.
While the overall area in the warehouse has not changed
there is an additional 4 dock doors (18 total) and 12 more
trailer parking spots. This may not sound like much but it
gives us the ability to be much more efficient and handle
higher volumes of traffic without having a queue for our
drivers. Additionally there is an additional 4,000 sq meters
we have first right of refusal to grow into. The move was
not easy, as it was a balancing act to get all the movers and
contractors on the same schedule but the team pulled it off
in true Mainfreight fashion over Thanksgiving weekend!
We looking forward to outgrowing this location before our
lease is up in 10 years’ time!
North America Air & Ocean – Nathan Thomas
W
hat an interesting situation
we find ourselves in today.
Adjusting to what the new
normal looks like for us right now has
been challenging, but also rewarding.
Before we move forward, it is
important to recognize some of the
new exciting things happening here in
the Americas for Air & Ocean since
our last newsletter. We have gone
through with opening four new Air
Freight branches, and once again are
proud to have done so with promotion
from within our busiess, including an
“Import” from the Amsterdam team.
Welcome to Texas, Georgina Shelton-
Agar! In addition to these four new
branches, we have also opened an
office in San Jose. Our first footprint
in the “Bay Area” and we are excited
to be there! Lots to come and high
expectations of the team.
The experience of COVID-19 has
given us some key learnings and we
anticipate there will be more as we
navigate our way through this. Our
ability to source Airfreight Charters
has heightened, especially with
carriers offering up their passenger
aircraft to fly with just cargo on board.
Aligning multiple shipments into these
charters and dedicating capacity to
our customer base all happening
seamlessly. A number of late nights
and multiple phone calls between the
USA and China teams to ensure that
seamless exterior is upheld!
Using the momentum in airfreight and
challenging the Sales team to match
that pace in ocean freight created a
new express service we are very
proud of, with the fastest transit time
on the water utilized between
Shanghai and Long Beach. Most
importantly the action upon arrival into
port being the key differentiator;
having the containers offloaded and
on our Mainfreight trucks, back to our
depot all on the same day as arrival;
getting our customers’ products
delivered out with speed.
We admit to some “Ready Fire Aim” in
getting this up and running.
The new normal for us right now is
certainly fluid and interesting, and
some things will stay with us as we
move back to a more normalized way
of life. Multiple video conference calls
a day and numerous “chat groups” on
various SMS platforms are likely to
continue. Communication has been
paramount to maintaining our service
levels, and in some cases these have
been better than ever. Our ability to
adapt and make the most of the
situation has been very pleasing.
However, a return to the beaches,
parks, sports, social interaction and
our casual chats around the coffee
machine or over lunch will be
welcomed with gusto, and I am sure I
speak for all of the team that it’s
something we are very much looking
forward to.
42 MAINFREIGHT TEAM REVIEW // JULY 2020

Mainfreight Chicago – Air & Ocean Consol
With the recent coronavirus pandemic,
puzzle solving is at an all-time high.
As an essential business, we are
ahead of the game. Much of what we
do in ocean import and export is like
putting together a puzzle, some
requiring more pieces than others.
Focusing on our consolidations, piece
by piece, a shipment becomes a
container load.
Consolidations built directly to or from
our Chicago warehouse are what we
are working to achieve on a consistent
basis. This means a minimum of 50
cubic meters of freight each week for
a single destination.
Strategic coordination with our teams,
in-house and across the world, our
vendors, and our customers are the
heart and soul of this operation.
As the cubic meters increases on our
boards, so does the excitement to
own a true direct box, alleviating
additional supervision in the journey
of a shipment.
Every piece of freight in that container
is a win, an opportunity, a connection,
a partnership, and wait for it ...
revenue! Revenue helps build our
brand and grow our team. Ultimately,
this will lead us to utilize the exposure
and experience to reach for multiple
boxes and more lanes to and from
various parts of the world.
Currently, we offer export service to
all base ports in New Zealand and
Australia. Inbound, we can now
say with confidence that we offer
services from Shanghai and
Rotterdam.
It’s an exciting time for Mainfreight
Chicago. Let’s keep putting the
pieces together for each other and
our customers!
Mainfreight Dallas
Gives Back to the Team
on the Front Line
Team members from our Dallas team
wanted a way to give back to the
doctors, nurses and staff fighting on
the front lines of COVID-19.
The initiative was masterminded by
Erin Lewis and Katie Ezell. Since
medical supplies were a little difficult
to come by during this time, they
thought why not have the office rally
together and raise money for lunches
to deliver. The week-long campaign in
the office raised $900, which
exceeded expectations. The team
was able to supply lunches to two
local hospitals, one being the
workplace of a loved one on our
Mainfreight team, Jordan Karnes.
The branch worked with a local deli
on providing individual boxed lunches
for Medical City Lewisville Emergency
Room team and UT Southwestern
Medical Center. Our team was so
happy to be able to provide some
relief to their stressful day.
Everyone was grateful and thanked
our team.
Logo designed by Madison Kelin
(L-R): Erin Lewis and Katie Ezell
Katie Ezell delivering the lunch boxes
MAINFREIGHT TEAM REVIEW // JULY 2020 43

North America Transport – Shawn Roach
W
eekly coaching sessions for
our sales team led by Shaun
Upper and supported by our
Branch Managers, are developing the
skills and mindset to clearly articulate
Mainfreight Transport’s story and
strengths to potential new customers.
“Freight that makes a city breathe” is
not just a tag-line; our goal as a sales
team is to find customers that fit, and
who will help us to take our revenue
growth to new levels.
While we have seen competitors
furloughing their sales teams, we are
taking this opportunity to go hard, with
internal promotions bolstering our sales
ranks.
Alongside sales, we are also focused
on being more cost conscious; finding
ways to do more with less. This will not
change as business ramps up again,
and we also have new line hauls ready
to support prospective and existing
customers as recovery arrives.
We are driving to achieve our goals, by
supporting each other and our
customers, and our commitment will
not falter. We will come out of this
stronger, accepting no excuses; we are
building the callouses we need for hard
work and quick decisions, while taking
care of each other.
Philadelphia Branch Update – Damien Denning
Week 1 of lockdown in Philly and while
volumes were low we certainly found
ways to keep ourselves busy!
We are about 75% of the way through
our dock reworking. We have shrunk
our storage footprint for our customers
by at least 50%! Fantastic work by
Dave and Sam – some really good
thinking by the team in regards to what
we store and where. Making great use
vertically rather than just horizontally!
This dock rework is also aimed at
making our inbound and outbound
processes more efficient – lowering
load and unload times of both PUD
and linehaul. Our inbound will be
grouped per geographic location –
and our outbound stages as per major
destinations (LAX, EWR, ATL, etc).
Not only this, we will be staging freight
in such a way that we lower forklift
travelling times and distances by
about 66%!
Jill and Brandon have painted our
office, meeting rooms and kitchen.
Fantastic effort here! Next week they
will finish by painting the Blue wall the
right Mainfreight blue (we have
struggled to get the correct colour, but
now have the formula used in Australia
so with any luck at all we can get the
teenager behind the paint desk at
Home Depot to get it right!). Further to
this we will be painting all doors
Mainfreight blue to be in line with
Australia and NZ!
The team had no idea I was taking
pictures of them making improvements.
It is awesome to see everyone here
taking pride in this branch and the
work they have done to bring our
presentation standards up!
Well done Philly team – very proud of
the work so far – and I know we will
continue through the next weeks!
Mainfreight Transport
Dallas Linehaul
Continued focus, a clear sales
strategy, and the willingness to take a
risk has seen close to a 50% increase
in the number of national line-haul
runs in the past 12 months. In Dallas
we now have 23 direct connections
each week to our national hubs and
regional branches throughout Texas.
As freight volumes continue to grow,
our focus is on consistently doing the
basics well. The utilization of line-haul
trucks is increasingly the measure of
daily efforts. Our team is passionate
about quality loading, accurate manifesting, and of course maxing out our trucks! Photos are taken each quarter of
the load and shared with the origin and destination branches. These photos promote accountability and are increasingly
a source of pride for our team.
(L-R) Austin Brockles and John Taylor(L-R) Anthony Hickman and Reginald Ellis
44 MAINFREIGHT TEAM REVIEW // JULY 2020

CaroTrans – Chris Wilson
T
hank you to our entire
CaroTrans Team for everything
you have done to get us through
this period.
The Coronavirus challenged our team,
the business and our family in ways
we could never have imagined.
Over the course of a few short days,
the way we work and operate was
completely transformed.
Our team accepted this challenge,
and it was their determination and grit
that allowed us to continue operating
almost as if nothing had happened.
Well done Team!
As we accepted our new reality and
adjusted to our new routines, the
culture of the business and our team
remained strong. We celebrated work
anniversaries, retirements, birthdays,
and managed (responsibly) to find
a way to enjoy lunch and a cup of
coffee together. Even our team
members that were scheduled to
relocate prior to COVID-19, stuck
to their plans. As companies often
say, you will be surprised how far we
will go for you; well, this time we saw
just how far our team would go for
each other
A Big Group Hug
to send Beth on
her New Adventure
After 22 years of service, Beth
Conboy made the difficult decision
to take an early retirement the end of
March to care for her aging mother.
Initially, we had planned on having a
party for her and inviting her daughter,
grandchildren and her mother.
Unfortunately, this could not happen.
We all tried to think of something so
as not to let the day go by without a
proper goodbye.
We had a little celebration with the
people in the office on her last day and
gave her one big Virtual Goodbye Hug!
Beth has been a passionate and
dedicated team member since 1997
and she will be greatly missed.
We wish her well as she begins this
new chapter in her life.
CaroTrans Dallas – Changes during an unprecedented time – Darren Justice
All across the world people are
currently dealing with daily anxiety due
to the uncertainty that surrounds their
job and life under the COVID-19
landscape we are now facing. Anyone
that’s had to uproot their life to move
somewhere they’ve never been has felt
the anxiety that brings on. Now, merge
the two together with the challenge of
taking on a new position and you have
my current situation.
When I first decided to take on the
Dallas Branch Manager position,
Coronavirus was not at the magnitude
it now is. Sure, I am an adventure
seeker but not at the risk of my health
and future. Many people questioned
me if the move would be delayed, and
when I told them it was not, worried for
me. There was no pressure or
obligation; I simply wanted to show up
for my team. I wanted to be there for
them any way I could. Now as I am
self-quarantined, I wait for the day
when I can finally start to interact with
my team in person and be in my
branch. As I walked through the 4th
busiest airport in the world which now
resembled a ghost town, I couldn’t wait
to take on the challenges that awaited
me for the company I love working for.
MAINFREIGHT TEAM REVIEW // JULY 2020 45

COVID Times
The pandemic has brought many
challenges that we had not
encountered or envisaged previously,
not the least with our technology. Our
Global IT Team responded amazingly
well to many situations, setting up
over 1,500 team members to Work
from Home, while at the same time
relocating to work from home
themselves.
We have also introduced technologies
to deal with the new world of
contactless delivery and contact
tracing. Both of these use QR code
scanning as the method of recording
events. In the case of deliveries, the
receiver of the freight creates their
own unique QR code to place in a
safe position for our driver to scan as
proof they delivered the freight to the
right place.
As you all know Video Conferencing
boomed during lockdown, and we
were part of that boom. We already
had systems in place for this but the
rapid expansion in the numbers using
the VC and the different platforms our
customers and suppliers were using
meant we all had to adapt quickly.
Webex was just one of the platforms
our team could use and you can see it
took off in Australia and New Zealand.
Overall the only issue, other than
some of our older team members
trying to adapt to VC, was with the
public VC platforms’ ability to cope
with the growth in usage.
A big thank you to all of our IT team
members, especially those of you who
had to work through the nights and
weekends to ensure that we could
deliver everything the business
required to ensure a smooth transition
to the new COVID rules – whatever
they were in your region.
Technology – Kevin Drinkwater
85 Years Anniversary – A Unique Occasion!
W
e were very lucky to
celebrate 85 years of
service in March when
three members of our New Zealand
IT team celebrated a combined 85
years. Peter Webster took out the
gold medal with 50 years of service
that began with the Freightways
Group and continued with Mainfreight
after we acquired Daily Freightways
in 1994. He had started when he
was 18 years old at a time when
there were no computers in the
business. Over the next 50 years he
was in many operational roles before
gravitating to Technology. His arrival
in the Mainfreight IT team was 50%
increase in the size of the team – yes,
after 8 years of computerisation we
now had a team of three!
Nilesh marked 20 years of service
having started as an 18 year old
within the IT team in February 2000 –
it seems he waited for Y2K to be over
and done before he started. Nilesh
came from a family with a background
in grocery and has worked his way
from being the IT “boy” to lead
our software solutions team for all
New Zealand based development.
Dave Hall, celebrated 15 years.
He was a systems engineering
contractor with Owens when
Mainfreight acquired that business,
and was brought into the permanent
Mainfreight team in 2005. Dave’s
guidance with our Infrastructure has
been invaluable and he currently
heads our Infrastructure and Cyber
Security teams.
(L-R): Dave Hall and Kevin Drinkwater
(L-R): Nilesh Bhuthadia and Kevin Drinkwater(L-R): Peter Webster and Kevin Drinkwater
Webex Video Conferencing during Covid spikes
46 MAINFREIGHT TEAM REVIEW // JULY 2020

Reality and Tracey Freight Tracking for 30 years
2020 also brings the 30th anniversary
of Digitised Freight Tracking to
Mainfreight in New Zealand and
Australia. Reality, which went live on
June 5th 1990, was our first
computerised freight tracking system.
We were the first Australasian freight
company to use barcodes to scan the
pickup, manifesting and delivery of
freight. It was also said, at the time,
that we were the first in the Southern
Hemisphere. It was so revolutionary
that it took until the late 1990’s for
our competitors to catch up.
Prior to Reality it could take up to 7
days to find a proof of delivery and
Reality took that down to 10 seconds.
Customers were very impressed and it
proved a significant milestone in the
growth of Mainfreight, in New Zealand
and then around the world, enabling
us to give superior customer service
with maximum efficiency.
This system was built in six months
at a cost of $50,000 by Sandfield
Associates, who remain the
developers of our domestic freight
tracking system today. We recently
celebrated our 30th anniversary
with Sandfield.
Not long after Reality went live, in
1990, we built a very innovative side
system, called Tracey, which used
Interactive Voice Response (IVR) to
enable customers to enquire on and
receive automated updates on their
consignments over the telephone.
This just added to the already elevated
perception our customers had of our
customer service and meant we were
even more efficient, as they could call
her 24 hours a day. Of course the
introduction of Web-based tracking
meant that Tracey met her demise
through lack of usage in the early
2000’s. However as you will read
below she has been reborn in the
guise of a Chatbot that can tell you
much more than the original Tracey
ever could!
Celebrating 30 years
(L-R): Kevin Drinkwater, Brent Tyler-Davies (Reality Developer – Sandfield)
and Bruce Copeland (CEO and Founder of Sandfield)
Tracey Reborn –
From IVR to Chatbot
– Chantel Barry
We have a new team member up
and running on our Mainfreight
website, Tracey our Chatbot.
Tracey provides automated text
conversations with our customers
and team in topics she is trained
in. Currently, she is only employed
for New Zealand, and can handle
tracking queries, give packaging
pointers and forward queries to a
team member if extra help is
required.
An important part of Tracey’s
role is to handle repetitive
queries that would usually be
directed to our customer services
team. Tracey works around the clock
on the NZ tracking and online
booking webpages and since her
launch in December, has helped over
2,500 customers.
Looking ahead, we are reviewing what
Tracey is currently unable to
understand and training her up to
answer more of the varying questions
that our customers have. Tracey will
also soon be getting a new look, so
keep an eye out for that!
If you get a moment, why not check
out Tracey and tell us what you think?
Feedback can be sent to:
digital@mainfreight.com
From this to this in 30 years!
MAINFREIGHT TEAM REVIEW // JULY 2020 47

Global Digital Team
Meeting – February 2020
Team members from around the world
arrived into Auckland for the first ever
Global Digital Team Meeting. With
Auckland being the home to
Mainfreight, this was the ideal place for
the meeting to be held.
The main objective for this meeting
was to get the team together face-to-
face and to discuss how we best utilise
our digital tools, being our website and
social media, to build our brand
recognition and our social media
following globally.
We were lucky enough to have some
key people in our business, Don
Braid, Craig Evans and Kevin
Drinkwater, sit down and talk with us
about how to reach our goals of
increasing our social media followers
and build our global brand recognition.
They reinforced how very important
Mainfreight’s culture is to us, and how
much our customers and team
appreciate the difference this makes.
The team certainly received a
concentrated culture dose over the
span of one week. Starting with site
tours with Lizzie Judd, morning tea/
anniversary celebrations with three
Mainfreight Legends (totalling 85
years), and not to forget, all of our
time listening to Kevin’s Mainfreight
stories on the drive to Taupo for the
New Zealand Branch Managers
Meeting and Awards Evening. What an
amazing event! It was true blue icing on
the cake when the team received the
opportunity to visit Bruce Plested on
Waiheke Island where he gave tours of
the property and took the time to learn
something special and unique from
each individual team member.
Well, it was one hell of a week but was
definitely beneficial for all our team.
We will take back these key points to
our regions and start putting them into
action to achieve the goals we have set
for ourselves. Success is a journey
not a destination.
From Down Under To A New Adventure In Asia - Rebecca Vuksanovic
After 10 years of working for
Mainfreight Air & Ocean and CaroTrans
Australia, the end of 2019 saw my
husband, two young kids and I pack up
our lives and relocate to Singapore.
While the move was not driven by an
internal transfer within Mainfreight,
I was ecstatic to meet with Cary Chung
soon after arrival and learn there was
opportunity to continue my career on
board the Mainfreight bus. I started
with Mainfreight back in 2009 as an
entry level “operations all-rounder” in
Adelaide, with duties that included
heading into the warehouse to label
pallets of freight, or drive urgent
documents to the airport to meet a
flight cut off.
While it may seem insignificant, what
tasks like this gave me was a better
understanding about the physical
freight we move rather than just seeing
it written on a computer screen. I was
fortunate in subsequent years to be
afforded a number of opportunities
which included moving interstate to
manage both small and medium size
teams. Looking back, one of the most
rewarding aspects is watching a
number of my team members go on
to achieve success in senior positions
within the business.
Fast forward to 2020 and I’m now
working in the Asia regional support
team, heading up the CargoWise
support and innovation team. I’ll be
travelling to the branches throughout
Asia and working with the teams to
learn, innovate and challenge the
status quo to deliver better value to our
customers. Bring on my next 10 years
in blue!
Global Digital Team with Mainfreight’s first truck
(L-R): Georgia Warner (AU), Erica Kim (NZ), Christina Ewe (NZ), Chow-Ling Chong (EU),
Eva Caruso (USA), Rico Boerboom (EU) and Anthony Limongiello (USA)
Ines, Marko, Rebecca, Niko on their way to start a new life in SingaporeInes and Rebecca in Singapore
48 MAINFREIGHT TEAM REVIEW // JULY 2020

Group Training & Development – Martin Devereux
W
hat a start to the year ...
starting to compile this in
the middle of lockdown it
was easy to obsess on these once in a
lifetime events occurring around us.
COVID-19 has had a significant impact
on our business and on us as team
members. Outside of work it has also
had a significant impact on us as
people, on our roles within our families
and on our roles within our
communities.
Every region where we call home has
had their own unique experience, as
every region is subject to different
containment strategies, to different
geographic complications and to
differing timings.
What has been constant across our
business is that our people have been
at the core of our approach to
managing this unknown event. Terms
such as “physical distancing”, “essential
services” and “contact tracing” have
fast become mainstream, as have the
use of hand sanitiser, Webex meetings
and heightened hygiene. One of the
oft-used phrases within Mainfreight
since our inception has been the term,
“Ready, Fire, Aim”, and never before
has it been more visible. The speed
with which our teams have made
decisions and acted on those decisions
despite limited information is a
testament to the belief that we are a
special company with many special
people.
The role of our training teams has
always been to assist you in your
day-to-day roles and also to assist you
in your progress towards career goals
and the like. Throughout the ever-
changing events of COVID-19 our
teams have done all they can to
maintain this focus but in addition take
on new responsibilities like sourcing
and distributing Personal Protection
Equipment (PPE), development of
crisis management plans and new
revised ‘safe’ working practices to
name just a few.
The energy, creativity and commitment
all team members have thrown into
each and every day has been amazing
and an inspiration. Despite all the
challenges, training has still taken
place, customers have still been
delighted and milestones celebrated
with fervour and absolute passion.
Once again; thank you.
The photos that follow illustrate the
workings of our training teams around
the world throughout recent months
but also showcases much of the hard
work underway prior to COVID-19
making an appearance. (If you see
photos of teams operating outside
social distancing parameters please
understand these relate to events
pre-COVID).
The Americas
“Work from Home” – Desiree Martinez MFT USA Training Team
If two worlds never EVER needed to collide, it is work life and kids.
Add school into the mix and we might as well be in the twilight zone.
Here we are 7-8 weeks in, remotely working and virtual learning 4th
grade and 6th grade until the end of the school year in June. We are all
fighting over the Wi-Fi bandwidth (daily phrase in the house: “Who’s on
the 5G!! Get off!), looking for a quiet space for 3 kids to learn in 3
different classes at the same time while I am at my work station.
Desiree Martinez working from home and home schooling
Maree Michalick helping out by making own face masks from homeRae Glamuzina working from home in Los Angeles
MAINFREIGHT TEAM REVIEW // JULY 2020 49