Mainfreight – Team Newsletter July 2021

2021: 10 YEARS STRONG IN EUROPE
MAINFREIGHT TEAM REVIEW
NEWSLETTER JULY 2021

A Word from Don
A
warm welcome to our Team
Newsletter that is written by
and for our people across our
297 branch locations in 26 countries
around the world. We share the
newsletter with our shareholders, and
we know copies are appreciated by
many of our wider family of customers,
suppliers and communities. But it is
produced with you, our people, in mind,
providing an insight into our activities
and successes, with plenty of
photographs that illustrate the positive
attitude we have in this very special
business.
It is this attitude that has been front and
centre of our efforts over the past
twelve months; an extraordinary year
plagued with logistical supply chain
challenges that come from a myriad of
reasons. Our team has stood up to be
counted and has delivered exceptional
service and an even better financial
result, despite the many hurdles. For
that we are bloody proud of each and
every one of you. Thank you.
Our full year 2021 financial results
saw our profits increase by 27.2% to
$262.4 million before tax, and sales
revenues up 14.5% to $3.54 billion.
As a consequence, our discretionary
profit bonus, paid to team members
who have delivered on growth,
profitability and quality, has increased
61% to a total of $43.9 million. We are
proud to share these profits with those
who make the contribution.
As a result of the growth we have seen
in this past year and the expected
growth we can see in front of us, we
are again committing significant capital
to extend our network and build
facilities that provide capacity and
capability to satisfy our customers’
expectations.
At every opportunity we are designing
and building to provide better efficiency,
increased capability, and importantly
improved sustainability. Wherever
possible, our new facilities will include
solar power, electric handling
equipment, rain-water capture and
filtration to potable standards; certainly
on our owned buildings, and if possible
also those sites that we develop and
lease. Reducing our carbon footprint
and our direct emissions is a key
objective. In the next 24 months,
some 39 building projects will be
underway, to a value of $400 million.
This represents a significant
investment and is a measure of our
belief in the future.
The supply chain congestion that we all
are experiencing is not expected to
abate any time soon. Our customers’
ordering patterns are impacted by
supply and manufacture delays, and
further complicated by air and sea
freight capacity constraints and costs.
Our duty and responsibility to our
customers is to maintain service
delivery wherever possible, finding
innovative solutions to offset traditional
bottlenecks and at all times be honest
and humble.
Honest communication is a cornerstone
of who we are. Please also remember
that we want quick, effective decision-
making – by each of us. Don’t “kick it
upstairs”, or handball it elsewhere; take
the decision and see it through. Right
or wrong, we have at least acted.
Taking responsibility allows us to grow
as individuals and it gets rid of wasteful,
abhorrent bureaucracy.
Two legends of our business,
John Hepworth and Bryan “BJ” Curtis,
have announced their intention to
retire recently.
John, who heads our Americas region,
will head to his adopted home of
Australia come the end of September.
John has been integral to the
development of our business in the
Americas, and has been with
Mainfreight since 1996, when we
acquired ownership of his business.
John, thank you for all you have done
for us.
Bryan Curtis, BJ to us all, is also retiring
at the end of July, and coming home to
New Zealand. BJ has completed over
40 years with us, and has played a key
role in Mainfreight’s history and
development, culminating in running our
Transport business in Australia,
achieving record growth and profit in
the past year. He has spilt blood, sweat
and tears for us, and we owe him a
heap of gratitude for his efforts.
Thank you BJ.
Our latest Annual Report will have been
delivered to you. We purposely make
sure a copy is provided to each and
every one of our 9,240-strong family.
It is a great read and has a few
ambitious targets for us to accomplish;
just as this newsletter celebrates our
achievements and efforts. Please take
the time to read these publications and
understand where we are headed.
Thanks for being a part of us.
We have got lots going on – it’s a
helluva ride!
Magazine Directory
Australia ....................3
New Zealand ...............15
Europe .....................31
Asia .........................41
Americas ...................48
Technology .................56
Training & Development ...58
Global Awards ..............62
Bereavements ..............67
Service Achievements .....68
Photoboard ............... 69
Feedback ...................72
Cover: Mainfreight celebrates its 10 year anniversary of operating in Europe

Mainfreight Australia – Rodd Morgan
W
e have never been prouder
of our Mainfreight team, or
more certain that our
Branch Managers being empowered
to make decisions on the spot, is the
key to our business performance.
The way our team stepped up over
the last year and continually handled
the ever-changing situation and
applied local nuance to get the right
decision made was amazing. The
leadership team can ask for action,
and our Branch Managers will have it
implemented all around the country
(and the world), instantly. We also
now have a real feeling that no matter
what the circumstances are that we
are operating in, if we maintain our
quality, we will prevail. This is not
cockiness but rather a fierce
determination and toughness to
succeed in any environment.
Our financial performance was very
strong in every sense of the word and
this success has allowed us to again
get cracking on our network expansion.
We have no less than 14 new branches
planned over the next 4 years and we
will increase our physical presence in
cities and towns by 12. There is no
doubt that our desire to expand our
presence across the regions is setting
us apart from our competitors who
often like to stick to the big cities and
focus on the easy stuff.
Our regional branch growth and
profitability over the last few years
confirms the value of our network
focus and is a tribute to the many
great young branch managers we
have across the country. This growth
will also provide wonderful promotion
opportunities for the many team
members who have the ambition to
further their careers.
We took the opportunity prior to our
last Branch Managers meeting held a
few months ago to develop a 5-year
roadmap for the business. Along with
fattening our network, this roadmap
hones in very acutely on the type of
business we want to be from financial
ambition to the products and services
we want to pursue. This is a very
useful exercise as it helps everyone in
the business to be aware of and
united behind the direction we are
heading and the strategies we have to
get there – and there is nothing more
irresistible than the momentum that
comes from everyone pulling together.
A year ago, we bemoaned our poor
performance at collecting overdue
debt. We are delighted to say through
the hard work of every branch, we got
on and did something about it and
now have never been better at this
critical part of the business. This is
the new expectation going forward
and we must keep it going.
I hope you enjoy looking through the
following pages of our mid-year
report. There is a lively and confident
vibe coming through from the many
photos and stories that shows the
confidence we have about what we
are doing and our long-term
ambitions.
In closing, we want to acknowledge
and thank our team for the
performance that produced an
incredible year, which we have to
admit was beyond our expectations
at this time last year. Your efforts are
greatly appreciated.
The great challenge we welcome and
are excited about right now, is to
maintain this strong momentum and
take our growth to higher levels again.
Thanks Team.
BJ Retiring
Bryan Curtis (BJ), who runs our Australian Transport operation, has announced
his intention to retire from Mainfreight by the end of July 2021 and will move
back home to NZ later this year.
BJ has been with Mainfreight for over 40 years after starting as a 19-year old
in operations at Morrin Road, Auckland. He moved through a variety of roles,
mainly in the Transport side of the business, before heading to Australia in 1990
to establish our first branch in Melbourne. He moved back to NZ in 1996, again
doing various roles and helped significantly with implementing and then running
the Owens business from 2003. In 2011, he once again moved back to
Melbourne to take over running the Australian Transport business.
While we are disappointed to see BJ leave us after so many years, he has
positioned Transport to be an even greater contributor to our ongoing Australian
and global growth expectations. Our improved presentation, profit performance
along with the growth in our network and the many people that he has promoted
through to leadership positions, means he has unequivocally made his mark on
our business and leaves us in a better position than when he started.
Please take a moment to reflect and thank BJ for his massive contribution
over those 40 years.
AUSTRALIAAUSTRALIA
MAINFREIGHT TEAM REVIEW // JULY 2021 3

Australia Transport – Bryan Curtis
W
hat a year, one that will go
down in history and be
recalled in years to come as
the one that changed the way the
world works. However, despite the
challenges that we faced, be it bush
fires, Covid-19, or floods, we have
been able to continue delivering our
loyal customers’ freight across the
country. Thank you Team for your
efforts.
We have finished the financial year
with revenue and profit before tax
well ahead of the previous year.
An excellent result and one that we
should all be proud of as we look to
build on this platform and grow our
business nationally and internationally.
Growth in the business has seen us
establish our newest depot in
Traralgon, Victoria with Brayden
Hackling leading the team. Traralgon
is 145 kilometres southeast of our
Clayton depot in Melbourne, which will
service the entire Gippsland area, with
a population of 271,000, and bring a
new level of service to existing and
new customers.
Chemcouriers is a vital part of our
service offering to our customers and
with the recent announcements of
Susie Meechan as Chemcouriers
Perth Branch Manager and Kendall
Anderson as Chemcouriers Adelaide
Branch Manager, we now have
coverage in the main capitals and will
see further growth as a result.
We will extend the Chemcouriers
network over the next few years and
continue to open new facilities across
the country for both Mainfreight and
Chemcouriers.
Our Full Truck Load (FTL) division is
another key part of our service
offering to our customers, and
continues to grow its fleet of branded
equipment, complete with state-of-
the-art on-board technology including
24/7 tracking, forward-facing, and
fatigue detection cameras. We are
excited about the potential for FTL to
offer high-quality boutique services.
Our software platform, Mainstreet,
also continues to evolve at a rapid rate
– with ideas for improvement coming
from across the business.
However, there is always scope for
more and we ask that every team
member thinks about how we can
improve our processes, and by doing
so keep improving our service to our
customers, through greater and more
accurate visibility. Please discuss
these ideas in your Positive Action
Team meetings and send any ideas
through to your Mainstreet team.
We have an exciting time before us,
with the opportunity to aggressively
build on the last twelve months and
make a real difference to our
customers’ supply chains. There will
be lots of opportunities for our team
to take on new challenges as we grow
the network – so get out of your
comfort zone and have a crack.
Move interstate to Adelaide or Perth
or into the regional areas. It may be
the most exciting thing that you have
ever done.
Thank you again for your efforts, be
very proud – not arrogant, of your
achievement and that you are special
people in a special company.
Traralgon – Brayden’s new depot – woohoo, let’s fill it, big fella
Things to Do Better
1. Ensure that our Depot Systems are
understood by every team member and
what their role is.
2. Buddy Branch visits – we must do more
when the borders are open. Our team
will gain so much from these visits.
3. Spend more time learning Mainstreet
and come up with new ideas.
4. Keep up-to-date on the career
opportunities that are posted around your
branch every week and put your hand up.
5. Take ownership of every problem, don’t
just hand it off to someone else.
Bendigo unit that runs to Swan Hill, Mildura, and returns to Bendigo each day,
an 833km round trip
4 MAINFREIGHT TEAM REVIEW // JULY 2021

Claims Performance
Outward Consignments Per ClaimInwards Consignments Per Claim
Branch
To Mar
2021
To Sep
2020
To Mar
2020Branch
To Mar
2021
To Sep
2020
To Mar
2020
CCA PRESTONS123211337919433MFT BALLARAT20024973216312
CCA BRISBANE9358674714955CCA CLAYTON145061200812413
MFT ADELAIDE608568805238CCA PRESTONS10374500910157
MFT ALBURY471139156930MFT TOOWOOMBA785639219488
MFT BENDIGO427940272613CCA BRISBANE650180739182
MFT TAMWORTH402100MFT BUNBURY578800
MFT BALLARAT361022322184MFT NARANGBA571877504468
CCA CLAYTON325720542811MFT BENDIGO57115773
19352
MFT NEWCASTLE300545444903MFT PERTH529150935497
MFT NARANGBA280402054MFT BRISBANE481579344982
MFT TOWNSVILLE26552314926MFT CANBERRA4779257255248
MFT CANBERRA21411927
2838
MFT CLAYTON434347653719
TOTAL COMPANY204923672431MFT ALBURY432859205122
MFT GOLD COAST189323772340MFT EPPING421936612194
MFT BRISBANE166018451290CCA EPPING368300
MFT ERKSINE PARK164300MFT GOLD COAST345988752829
MFT GEELONG155225181446TOTAL COMPANY322038623694
MFT CLAYTON148115952673MFT NEWCASTLE227154385775
MFT PERTH138222271909MFT ADELAIDE225825033607
MFT EPPING13021275844MFT TOWNSVILLE199322931461
MFT PRESTONS124517872245MFT GEELONG198316377276
CCA EPPING72900MFT ERKSINE PARK177900
MFT TOOWOOMBA004226MFT TAMWORTH126500
MFT BUNBURY000MFT PRESTONS120115752809
If your branch is below the Total Company number, then you are below average.
Make sure you and your team members work hard this year to be above this line.
Townsville unit to Cairns each night. We also run to Mount Isa every Monday to Thursday, a distance of 913km one way.
MAINFREIGHT TEAM REVIEW // JULY 2021 5

Australia Warehousing – Simon Hart
A
new financial year requires
our branches to set new
targets. Collectively we have
an exciting challenge in front of us,
which I know our entire team is
behind and hell-bent on achieving.
The most exhilarating part of this
process is the thrill of the chase over
the next 12 months. It’s a nice
element of our culture, set a stretch
target and achieve it ... It couldn’t be
any simpler.
As business confidence has increased
throughout the last six months, we
have seen a willingness to make
change for the sake of quality. This
has resulted in a large amount of new
business starting in the first three
months of this year. Thank you to all
our teams who have come straight out
of a Christmas break into an
extraordinarily busy new year.
With growth comes an opportunity for
our teams to develop and challenge
themselves. If there is one guarantee
we can make, it is that we promote
from within. Our latest warehouse in
Eastern Creek, Sydney is an example
of this with many team members
taking on new challenges.
...Though sometimes you get
uninvited visitors trying to break into
our exclusive team, like the Eastern
Brown Snake pictured below in our
yard. He is “only” number two on the
world’s most deadly snake list. Lucky
he is more scared of us than we are
of him and we have an experienced
snake catcher on SPEED DIAL.
We must hold onto what we have
achieved in the last 12 months with
respect to cost control, cash collection
and quality. There is a lot of hard
work in front of us but please
remember that we need to make sure
we have a bit of fun while we are
doing it.
As always there are a number of
topics to focus on that will improve
our business:
1. Forklift safety: These are
dangerous pieces of equipment
if the operator or pedestrians
choose not to follow their
training. PLEASE ensure that
both drivers and pedestrians
stay a minimum of 3m apart.
Pedestrians please use marked
walkways.
2. We Eat Together: Now that our
lunchrooms are becoming less
restricted please make the
effort to use our lunch rooms.
This is an important part of our
culture. It is a great opportunity
to sit together away from the
operations and talk.
3. We are part of a global
business: Be conscious of how
our actions impact other parts
of the Mainfreight world.
4. Meticulous attention to
presentation: Never walk past a
piece of rubbish on the ground.
We are proud of our world-class
facilities and they should always
look world class.
5. Accuracy: Our IRA program is
critical to our success. We are
a bank: we store and manage
what is essentially money for
our customers. When we get
busy it is even more important
to maintain this discipline.
Teaching New Team
Members Our Culture
A new Warehousing customer meant
40 team members quickly join the
Warehousing Epping team. As we
know, every team member (new or
old) is a custodian of our culture, so it
was very important to get our new
team members trained up from day
one. With the help from the Training
Team, Colleen, Kelsey and Gabby
jumped into action and ran History
and Culture training sessions for the
new team members. The trainers
really enjoyed the face-to-face
training, getting to know the new team
members and sharing some of their
own Mainfreight stories.
We hope to be able to welcome back
our interstate team members
for induction courses soon.
With Transport Induction courses and
Warehouse Induction courses under
our belt for 2021, we are very
optimistic that we will see the
Training Centre buzz again with
training courses for everyone! Please
ensure to contact the Training Team if
you have any team members you
would like to book on the upcoming
Induction courses. These courses are
not only a great way of learning and
building knowledge but are a great
opportunity for team members to meet
and build relationships.
Back (L-R): Lachlan Millard, Nam Phan, Mikaela Forglone, Sian Gaebler, Dana Sinclair, Kristin Jusic
Front (L-R): Troy Bennett, Laura White, Michael Vasiliadis
6 MAINFREIGHT TEAM REVIEW // JULY 2021

Mainfreight Mobile
Melbourne
What a year 2020 brought us!
All branches around the country were
challenged to do more with less as
Covid-19 restrictions saw volumes
fluctuating like we have never seen
before. December 2020 was also a
big milestone for Victoria as our very
first Mainfreight Mobile team was
assembled.
Our objective is to provide a premium
container unloading service unlike
anything our warehouses have ever
seen before. We wanted to show our
warehouses that a “blue blood”
injection into the container unloading
process is exactly what we need to
take our services to the next level.
We have also quickly learned that
unloading containers is hungry work
as our team eat between 2-3 lunches
each a day (thank you Steve and the
Kitchen team for putting up with us!).
We have started off with a hiss and a
roar, as we head into the new financial
year with ten team members operating
across Warehousing Epping,
Warehousing Dexter Drive and
Warehousing Derrimut! We have even
been able to provide support to our
brothers and sisters at Transport and
Air & Ocean.
We are looking forward to seeing our
team continue to grow and hope to
soon see Mobile handing 100% of our
warehouse container devanning needs!
Covid-19 Vaccine rollout
Given the challenging 2020 we have
all had, there was a silver lining when
we gained a large medical account
which enables us to play an
instrumental role in Australia’s
Covid-19 Vaccine rollout from our
Epping Warehouse. However, projects
of this importance do not come
without their challenges.
Four days prior to the first Covid-19
vaccine rollout we received the go
ahead from the customer to be their
warehousing and distribution partner.
This quick turnaround would not have
been achievable if not for the ‘can do’
attitude adopted by our Epping
Warehouse team. During the early
stages of the rollout team members
travelled across Australia to hand-
deliver the products.
In the coming weeks we will be
supplying the kits to New South
Wales and Queensland. This would
not have been possible without the
hard work put in by our team.
We would like to thank everyone who
has been involved in this challenging
yet rewarding implementation.
Back (L-R): Jeremiah Tyrell, Justin Tupuola, Adam Davidson, Peter Kwas
Front (L-R): Zacharius Fuimaono, James Bower, Ethan Turner, Hamish Bradley
L- R: Brendan Shergill and Bozidar (Benny) Simjanoski loading the dry materials for delivery.
Joshua Sumara, seeing the sights
in the Northern Territory after completing
Covid-19 product delivery
Universal Vaccine Kit
MAINFREIGHT TEAM REVIEW // JULY 2021 7

New Warehouse:
Eastern Creek, Sydney
Mainfreight’s newest warehouse,
Eastern Creek, commenced late
October with a three-man team.
Branch Manager, Riyaz Jordan, spent
his time figuring out warehouse
designs and interviewing potential
team members who could spend a
couple of months learning the ropes
and assisting the existing NSW
warehouses with their peak season
volumes, before starting the new year
at the new warehouse.
In November 2020, two customers
transitioned from Kookaburra to
Eastern Creek, and their backlog of
containers started arriving into the
country. Containers were delayed due
to Covid-19 factory shutdowns and
industrial action at the NSW ports.
Back orders were so extensive that
containers would arrive in the morning,
be unloaded and more than a hundred
motorcycles would be processed out
on orders that afternoon. December
was a busy period which included
assisting one of our alcohol customers
with the collection and cross-dock of
600,000 cases of RTD under their
pre-Christmas ‘Project Speedy’.
It is nice to have a large space to
accomplish these activities and get
2020 closed off.
2021 arrived and the task for January
and February was to complete the
receipt of 5,500 pallets of stock for a
new customer. It was a mammoth
task; many long days and weekends
were put in by the team to ensure that
we had the move completed ahead of
golive on 1st March. The team is
thriving on the exciting challenges;
new customers mean that there is a
lot of learning to be done, but it is
fantastic when we have a nice new
warehouse to call home!
Autonomous Mobile
Robots (AMR)
As part of the implementation of two
new customers at Epping, we were
challenged to think about how we
would be able to pick up to 500,000
lines per month. To put things in
perspective, we picked 81,000 lines
across the entire Epping warehouse
in December (our busiest month).
We investigated numerous systems but
found that an AMR solution was the
most flexible and would be adaptable
to customers’ volume changes.
The AMR solution is a goods-to-
person system, meaning that instead
of having our team walk to locations
to pick products, the robots bring the
products to our team in designated
areas. The robots can lift entire
shelves and bring them to a picking
point for our team to prepare the
orders. This is an extremely complex
picking system that will allow us to
cover up to 2,500 lines per hour.
This system will be used across a
number of customers at Epping and
will be implemented on our 2,500 sqm
mezzanine floor. The AMR, in
conjunction with our Put Wall
technology and Spiralveyor
(to bring goods down) will allow us to
optimise the use of the mezzanine
from a storage and activity point of
view. We expect everything to be
running by September this year.
AMR Robots
Empty Eastern Creek WarehouseFull Eastern Creek Warehouse
8 MAINFREIGHT TEAM REVIEW // JULY 2021

Australia Air & Ocean – Grant Draper
H
i team, it’s been a great start to
the financial year with some
exciting new customers joining
us and our teams full-on planning how
to give them the best possible
Mainfreight experience. Our
Mainfreight culture sees us ensuring
quality service to all our customers and
taking responsibility for everything we
do, and it is important we all live by this
culture every day.
Our sales teams have been very active
out there explaining to prospective
customers how our global Mainfreight
network can benefit them. Of
particular interest has been how our
global LCL and airfreight programs are
targeted to protect them from the
supply chain delays that have been part
of the huge port congestion problem
that most have faced in recent times.
We give a big shout out to our new
team members in our regional
branches of Albury, Canberra and
Geelong. You are a key part of our
cornerstone regional development plan
of having our team members as close
as possible to our customers, so we
can understand their needs and help
them solve their unique logistics
challenges. This year we will be
expanding our regional Air & Ocean
footprint even more and are always
looking for great people to be part of
this exciting growth opportunity.
Every branch has been striving for
growth in our exports. We want to be
feeding those fantastic Australian
goods to all our Mainfreight and
CaroTrans network branches around
the globe so they can show their
customers just how good the
Mainfreight group are at what we do.
We urge you to get on board with these
programs and activities so that we gain
as much export business as we can.
Let’s find and gain more Europe
business. We have a fantastic well-
developed full supply chain business
there that is growing quickly and has
some fantastic team members that we
know and like working with. Both
airfreight and sea freight can see us
working closely with our European
buddies, sharing leads and taking joint
action to gain business as the decision
to ship with us is not always made in
Australia, but we still have a big part to
play in these gains. Together we must
find a way to grow trade with this
exciting region.
Thanks team, for your huge efforts in
the last six months. We have high
expectations for what we can achieve if
we do it together as a global business.
QLD Sales Team
•
What does a hat salesman drink to get him going
in the morning?
•
Answer: Cap-puccino.
Hats off to 2021 and bring on the 2022 financial year. With
a full Queensland sales team, we are off to a flying start.
Harry is leading the charge as Sales Manager, Jenny joined
the Business Development team, Tim Craig re-joined
Warehousing as a Customer Development Executive and
Bianca Reck is supporting the entire team as Sales Support.
With a team that has worn many hats over the years in
various roles, the learning opportunities within the team
have been abundant. The increased exposure (sun safe of
course) to other brands and processes locally and
interstate has allowed the team to successfully bring on
new customers, work through implementations, and enjoy
delighting the customer with superior service.
Two shoe salesmen go to a remote island to break into
new markets. After a few days, one salesperson calls the
office and says, ‘I’m on the next flight. Can’t sell shoes here.
Everyone goes barefoot.’ The other salesperson sends an
email to the boss minutes later: ‘Get ready! The prospects
are unlimited. Nobody wears shoes here!’
Finding a way and bouncing ideas off each other has
resulted in the team being able to see through the glare
of the Queensland sun and focus energies on uncovering
positive growth opportunities.
QLD Sales Team - L to R: Tim Craig, Harry Winterbourne,
Bianca Reck, Jenny Colditz
Key Focus Points for
the Next 12 Months:
•
Gain more export business to
feed the global network
•
Develop LCL and general
airfreight to build our
consolidation units
•
Support regional Australia
with sales growth and local
representation
•
Think Global, Act Local
(Global network with branches
close to the customer)
•
Culture + Quality = Profit
•
We are an insurgent and must
fight hard to be better for our
customers
•
Hustle and scrap for growth
every day, our future depends
on you
•
We are all involved in sales; we
represent Mainfreight and
CaroTrans so play your part to
sell what we do
•
Quality service involves:
Fast responses, taking personal
responsibility for all you are
involved with, effective
communication and acting
with pace
MAINFREIGHT TEAM REVIEW // JULY 2021 9

Medic Alert – Jordan Andersen,
Airfreight Sydney
The Sydney Big M Medical team attended the 10th Annual
Australian Healthcare Week, held at the Sydney
Convention & Exhibition Centre Sydney. In line with the
strong Medical focus, the team networked amongst some
of the world’s biggest medical companies, as well as
gaining several leads to work on in the coming weeks and
months. There is an exciting feel about what Mainfreight
are doing within the medical space already, and still so
much untapped potential.
L-R: Matt Kennedy, Reti Rawiri-Reed, AJ Linfoot,
Jordan Andersen, Amber Bailey
Another One Joins the Ranks – contributed
by Jodie Dirksen, Air & Ocean Adelaide
After three years of night studies and working full-time alongside the
Mainfreight Adelaide brokerage team Caroline Pitman now has her
Diploma and can apply for Customs Licensing.
This is a massive benefit for our branch and offers much-needed
expertise as well as a point of difference, with currently only a small
number of brokers in Adelaide.
Caroline has been an asset to our branch since 2015 and journeyed
through a number of roles until finding her passion for brokerage.
Congratulations Caroline and we look forward to seeing you lodge
your first entry!
Morning Coffee with Lloyd...
Jodie Dirksen, Air & Ocean Adelaide
A smiling face behind the steering wheel of an always
clean, good-looking truck. This is what I see most
mornings when I arrive to work at Mainfreight Adelaide.
Lloyd Wilson is the driver and he does the Melbourne /
Adelaide B-double run. Often we end up sitting in the
kitchen and have a morning coffee to share stories. I take
so much inspiration from this and the best part is hearing
how Lloyd doesn’t just drive the vehicle, but cares about
the customers’ freight on board.
Make sure you say hi to Lloyd if he ever passes your way!!
10 MAINFREIGHT TEAM REVIEW // JULY 2021

International Food
Day – Joumana Nasr,
Air & Ocean Sydney
At the heart of any thriving
organisation is a dedicated team full
of diverse individuals, utilising their
unique skills and experiences
together to ensure a happy and
successful company.
At Mainfreight we often talk about
culture and diversity – and of course,
we love to eat together! International
Food Day is a perfect way to
celebrate cultural diversity in our
workplace. It is all about taking a
moment to share, learn and connect
with our fellow team members.
Mo’s for Bro’s – David Kidston,
Airfreight Brisbane
Peak season in the freight game can be pretty tough, with men’s mental
health often being an afterthought. But like all mental health, it should be
a topic that is spoken about without the usual taboo that it so often comes
with. The Brisbane Air & Sea freight teams got together after a month of
solid upper-lip growth to discuss how important this is for men in our
industry, share some laughs and raise some good coin for Bro’s in need.
Putting on a bakefest brunch and recreating some retro Mainfreight
Magic, the team raised an impressive $600 for the Movember foundation,
which supports men’s health and raises awareness of men’s health issues,
such as prostate cancer, testicular cancer, and men’s suicide.
1982 L-R: Ken Moore, Wally Wright, Les Prendergast
2020 L-R: Stephen Simpson, James Blok, Adam Smith
Back L-R: James Timoney, Ian Austin, Stephen Simpson, Zach Collins, Ian Thomas, Jack Hartley
Front L-R: Adam Downing, Adam Smith, James Blok, James Robertson, David Kidston
The Mainfreight Sydney Air & Ocean Team
MAINFREIGHT TEAM REVIEW // JULY 2021 11

Future Leaders Taking on the World – Dave Coughlin, Air & Ocean Melbourne
Here at Air & Ocean Sea Melbourne we have embraced the Mainfreight Development Program and we have some fantastic
team members that have come through, or are still participating in the program. Two of our team have done us proud –
with Lingna Ngo winning the coveted
National Sales Award
(the Stu Simpson Award) and
Charissa Ong being awarded best
Customer Development Executive in
Victoria. Adding to our delight, it was
a handover of the award for our
branch, with James Ryan having won
it the previous year – a great
testament to the sales culture we
have developed in the branch.
And our Sales Manager, Travis
Thorogood, took the award out a few
years back – giving us a 3-peat of
sorts. What a Sales Team we have
here at Air & Ocean Melbourne!
Man of Many Talents –
Vanessa Carangelo
It turns out that our very own Warren
Logan (Manager – Business
Development, Air & Ocean Sydney) is
not only a Mainfreight Sales Manager
by day, but a star of the stage at night.
Little did we know that outside of
selling supply chain, Warren holds a
musical theatre degree and when he
gets the chance, transforms into a
song and dance man by night.
After letting slip news to the team that
he would be performing a leading role
in Sydney this year, there was no way
that we were going to miss out on
seeing him in action ‘treading the
boards’.
He received the following review,
published in Stage Whispers:
‘Warren Logan nails it as shyster
lawyer Billy Flynn. His delivery of the
two words that sum up what the show
is all about – ‘that’s Chicago’ – is
layered with so much meaning. This
is his first show in New South Wales
since moving here, and I feel Sydney
theatre companies will be fighting for
him as their leading man’.
And in true Mainfreight style, the team
turned up en masse to support him in
the audience. Well done Warren, it
was great to cheer you on in your first
stage performance since joining our
Sydney Air & Ocean team.
A Place to Call Home –
Jacinta Polzella,
CaroTrans Melbourne
In December, CaroTrans Melbourne
had the exciting opportunity to
relocate to the offices above our
Airfreight Team at the Springbank
Street site. The team here is loving
the new space, and if you are ever at
Springbank feel free to come upstairs
to say hello and have a look around.
L-R: Montana Agostino, Chantelle Tota, Jack Sheridan, Jade Carter, Alex Jones,
Philip Natoli and Hannah Clegg
Warren Logan (centre) with the cast of ‘Chicago’, photo courtesy of Angela Cascarino
L-R: Charissa Ong, Lingna NgoL-R: Lingna Ngo, James Ryan, Travis Thorogood
12 MAINFREIGHT TEAM REVIEW // JULY 2021

Owens Sydney
Once again the Owens Sydney Sales
Team have shown true resilience in
their approach to our customers and
have not missed a beat. They
continued to produce quarterly KPIs
and run meetings via Webex. And whilst
customers were not accepting visitors,
this did not deter the team’s willingness
to check in on our clients and ensure all
was well – business as usual.
Owens Transport Australia – Mike Reid
W
e are about to enter an
exciting time in the Owens
part of the business here in
Australia. Firstly, I would like to thank
everyone in the Owens Team for their
dedication over the past few months.
Financially for the first time ever, all
branches hit their targets, which is just
an amazing effort. In saying that, it isn’t
going to be an easy road for the next
12 months and will take a lot of
determination, patience and energy
and may test our sanity (at times) so
don’t be afraid of showing your feelings
and passion for getting it right.
These last couple of months have
tested us all – but we are already
seeing who has the will and strength
to go with us in creating and turning
around the old to the new.
Regardless of our roles we are all
responsible for helping our customers
achieve success.
Please think about your own part in
our business, if you’re in customer
services, or operations, maybe it’s
fixing an issue that could delay a
delivery. If you’re a driver and not
using your wand correctly or in a
timely manner, we need to think how
this impacts our customers.
We all need to make sure that we tidy
up our own backyards and ensure that
our processes and procedures are the
best that they have ever been. Our
sales team are hard at work to build
up our client base and get the Owens
brand recognised in the marketplace
as a reliable and trustworthy transport
operator.
One of our core beliefs is that our
customers’ success creates our
success – it’s part of the Owens way.
Already across the business we have
some great stories and examples of
our team placing a strong focus on
our customers.
Our success in the future will depend
on working as a group, rather than
single business units. We need to
have our fleet in our livery – red
trucks, correct signage and always
clean. Our image sends a powerful,
positive, and professional message to
our team, competitors, and customers.
With many exciting developments
happening around the country we are
raising the bar for quality in the
container transport sector. By being
at the forefront of innovation and
quality our competitors will find
themselves lagging. Our entire team
needs to commit and contribute, not
be a passenger. Without the whole
team on board we will be just another
container operator.
Thanks to our team and your families,
we hope you have enjoyed the journey
so far – it is just about to get even
better!!!
Things to Do Better
•
Don’t beat up your brothers
and sisters!
•
Think of more ways to make
us easy to do business with.
•
Contribute your opinion in your
Positive Action Team meetings:
your voice counts, and it is vital
that we hear it.
•
The ongoing development of
a strong team with a focus on
developing leaders who are
going to be the foundation of
our business in years to come.
Congratulations to Mac Thompson for taking out the NSW
Business Development Executive for 2020, a fantastic result,
and to Tristram McKay and Christina Papoulia for reaching
their targets, great work team.
A special note as we have once again had successful
recipients of the Mainfreight Scholarship program:
congratulations Harrison Coulter 2nd year
scholarship and Jordan James
1st year scholarship.
Bobi Karaguleski’s newly painted truck
L-R: Mac Thompson, Christina Papoulia,
Tristram McKay, George Brownlow
Jordan James, son of Owner Driver Nick Dimitropoulos
MAINFREIGHT TEAM REVIEW // JULY 2021 13

Owens Brisbane
We would just like to start by thanking
all the team at Owens Brisbane for
the great job everyone has done
throughout the last six months.
As a branch, we took the opportunity
to utilise brand-new equipment
(A-Double Combinations) which
enabled us to continue to provide
the quality service that our customers
have become used to expecting.
The software changeover from
Austrak to Mainstreet was a daunting
task at the time, but it went as
planned, thanks to the professionalism
and teamwork of the Owens Team.
I’d also like to thank the wider team
that made this happen without
affecting our customers at all.
It is a credit to our sales and customer
service teams that during everything
that was happening we not only
continued our customer management
calls but we also found new ways of
contacting new businesses which
puts us in a good position for the year
ahead. From that, it’s enabled us to
look at expanding the team and we
welcome Riley Mullins into our sales
team.
For all the challenges that we faced,
we were still able to achieve our profit
pledge this year and have now set
a very ambitious profit target for the
year ahead which we will achieve
again through teamwork.
Owens Melbourne
There have been so many highs and
lows in the last six months, but the
biggest high of all was how the team
banded together to achieve something
great. With every challenge that came
their way, the team found a way
through, working together. Customers
uptrading and new customer gains
had volumes growing and holding.
This growth brought on opportunities
which the team embraced.
Within three years, the team have
been able to outgrow our current
footprint of 11,000sqm (1,000TEU) of
container hardstand in Altona. To
support our further growth, we will be
expanding our hardstand footprint to
21,000sqm to accommodate
2,000TEU.
This expansion is a massive show of
faith in the work the Sales team are
doing and what the Operations team
can deliver. Come peak season we
will have available space of
36,000sqm between our Epping and
Altona sites that we will continue to
grow and develop in readiness for the
future Dandenong site. Once
available our facilities in the three
crucial industrial hubs of the North,
West & South Eastern suburbs will be
unmatched by our competitors giving
us great momentum and advantage.
What wonderful opportunities await
us, and we will be ready to meet them
head on.
Owens Melbourne expansion –
estimated completion October 2021
Mustafa Rezaie hard at work
Latest addition to Owens Brisbane
14 MAINFREIGHT TEAM REVIEW // JULY 2021

Mainfreight New Zealand – Craig Evans
And once the storm is over, you won’t remember how you made it through, how you managed to survive.
You won’t even be sure, whether the storm is really over. But one thing is certain. When you come out of the storm,
you won’t be the same person who walked in. That’s what this storm’s all about.” – Haruki Murakami
D
ifficult times provide invaluable
lessons that test our existing
values and our sense of culture.
We passed the pandemic test in many
areas but need to adjust in others.
Another observation is how society has
fallen into the trap of urgency and
speed as a “meaningful” measure of
performance. Most of the freight we
handle hurries to sit idle somewhere;
requests for increased speed of
delivery come with added costs,
increased carbon emissions, and are a
key contributor to the erosion of good
people in this industry. We often only
wish for a fair and reasonable amount
of time to do a good job, deliver value,
have fun.
We must collectively encourage, coach,
and rationalize the market to modify
this behaviour to help reduce costs
to serve and promote environmental
guardianship.
We must provide consistency of
services to nurture trust for all
stakeholders to benefit from marginally
slower transit expectations. Oldest
freight will require heightened priority
to be delivered first.
Customers’ inventories have become
more valuable (with an added overlay
of emotional connection), as
widespread global disruption and
longer supply chain times reduce the
tolerance for any damage with the
associated delays to replacing stock.
It is important that our teams
everywhere look after the stowing and
handling of freight with that mindset
– to reduce any incidence of damage,
and in the worst-case look to
repackage and at least attempt to
deliver part of any shipment after
liaising with senders.
Proactive communication, updating our
systems in real-time, network quality
and performance all become key
mechanisms to promote customer
confidence in our transits which will
allow us time to perform and enjoy
what we do.
We have witnessed teams across all
divisions working harder for each other,
not only here in New Zealand but
equally around the world. We have
always promoted unity, but to see it
lifted to these unheralded levels in
the face of adversity is one of those
cherished experiences.
Observing our Air & Ocean teams grow
in stature, becoming industry disruptors
by converting hurdles into
opportunities, has confirmed our belief
that this sector is best-served by
energetic, charismatic team members
not inhibited by old industry traditions.
As our NZ network continues to
operate at capacity, team safety
warrants special attention. We must
identify and, more importantly, act to
mitigate exposure to harm incidents.
Common sense will help. If the likes
of IBCs or drums full of chemicals are
a known hazard on our freight docks,
then isolate them in designated areas
away from high-activity zones or bays.
“Longs” in racks, or racks themselves,
need to be placed remotely for ease
of access and safe handling, and there
are many more examples if we apply
our minds. Whether it is in our
warehouses, or a freight handling dock,
make the topic important enough by
acting now.
To help reduce accidents and provide
means to handle growth, we have
strategized fourteen property projects,
all in varying stages, from land
acquisition, to design, to the
commencement of ground works as
we continue to bolster our network
across New Zealand.
This year will see the expansion of the
Kaitaia and Whangarei freight
branches, and new branches in
Whakatane and Ashburton. The arrival
of new freight branches in West
Auckland, Cambridge and Spring
Creek (Marlborough); a specialist
container handling terminal in Otahuhu
(Auckland); a new warehouse in
Hamilton – all will emerge in 2022.
Additional freight and warehousing
projects, requiring 2-3 years to acquire,
design and build, will start to appear in
2023/24, together with further
regional expansion.
This level of investment is focused on
our team’s performance and safety, and
our long-term vision of intensifying our
services, to be closer to our customers.
The scale of our planned development
in NZ is unprecedented in our 43 years
of business.
Strong localized relationships go a long
way towards building a competitive
barrier, another feature that was
magnified during 2020. With more
branches opening nationally and
internationally, we have increased
opportunity to bypass traditional
transhipment hubs and do more direct
loading to the final destination, which
also reduces cost. This is a key point of
difference heading into the 2022
financial year, and one more reason to
slow down delivery expectations as a
means to capture loading efficiency.
Lastly, we must remain vigilant to the
threat to our livelihoods by cyber-crime.
Always remain on the alert. Do not
get hooked by criminals, into opening
bogus emails, links or files. Our best
defence is education – share your
experiences of anything suspicious or
malicious! It is essential that we all
exercise some simple stop and think
disciplines, and make sure they
become engrained.
•
Be wary of opening attachments.
•
Hover the cursor over links to verify
their destination.
•
Verify the sender’s address.
•
Be cautious of unsolicited emails
& those requesting personal info of
any kind.
•
Be suspicious of unprofessional
looking or written emails.
Thank you to all our teams and families
at home that have contributed to a
herculean effort navigating us through
our storm.
NEW ZEALANDNEW ZEALAND
MAINFREIGHT TEAM REVIEW // JULY 2021 15

Saturday Hiccup
Mainfreight 01 Style
With freight volumes spiking pre-Christmas and only
gradually dropping back to “normal” levels, our Mainfreight
Auckland 01 team picked up the challenge and rostered
work on Saturdays and Sundays to unload, pre-load and
clean the dock.
Notes from one of our typical weekends read as follows:
A solid effort from the 21 team members who came in
today. Really appreciate your help! Not sure about KFC
for breakfast, but it fuelled us for the day and allowed us
to keep up with freight volumes.
We split into different crews to tackle unloading and
checking inbound line haul, local loose, do a stock-take
and green sticker North Island freight which was very
minimal (great effort here), and tackle residential
deliveries, Saturday deliveries and house-keeping duties
wherever there was concrete! Brooms now hanging on
yellow hooks, sweepers back in their locations ready for
tomorrow.
From outside the branch we had Daniel Plested and
Sonny Sarwara from Air & Ocean and Jonathan Gravatt
from Payroll – thank you gentlemen. Our Manurewa
High School boys attacked the local loose freight,
we should be humming when our local destination signs
are complete. Max and Taylor apologies in advance for
things not in the correct bays.
New Zealand Forwarding – Carl George
W
e would not have thought
our financial year would
turn out as it did after
starting in April last year under full
COVID-19 lockdown. The way
our teams navigated through 2020
is a testament to our culture, and
something everyone should be proud
of. Even with the lockdowns at various
levels throughout last year, between
March 2020 and February 2021, a
total of 1,263 new accounts started
trading with Mainfreight domestically.
Whilst volumes and financial
performance have been encouraging,
our focus for 2021/22 is to reset
the business for continued growth,
and ensure our standards, quality and
service levels meet our customers’
expectations and Mainfreight’s.
Network expansion continues at
a frenzied pace, including “pop-
ups” in selected towns to help
bridge capacity until permanent
projects are completed.
The ongoing development and trialling
of Project “Real Time” (or Manifest
on Dock) is reaching a stage for
further network rollout that will bring
multiple benefits to the business
in terms of speed and accuracy.
Our annual Operations, Transport,
and Branch Managers meetings
have already been held for 2021.
Whilst a cliché, a back-to-basics
approach is the key to performance
in the coming year, with an emphasis
on housekeeping, Mainfreight
Mondays (vehicle image), water-tight
depot systems focused on delivery
performance in every branch, and
operational quality improvement.
It is great to feel the sense of urgency
across the teams as we reset what
we do this year and beyond.
Thoughts to ponder
•
Keep analysing your branch
SWOT analysis (strengths,
weaknesses, opportunities and
threats), keep monitoring and
revising all aspects of your
branch continually
•
Buddy branches – it is always
good to have a fresh set of eyes
critique the good and not so
good things in your branch
•
Always challenge the status
quo; what may have worked in
the past might not work now!
•
Hire people who have ambition
and who you can see as a
future leader in the business
•
Sell all services, not just the one
you are paid by
•
Lead by example in everything
you do; there are always a lot of
eyes watching
Thank you team
Mainfreight Auckland weekend crew
16 MAINFREIGHT TEAM REVIEW // JULY 2021

Claims Performance
Outward Consignments Per ClaimInwards Consignments Per Claim
Branch
To Mar
2021
To Sep
2020
To Mar
2020Branch
To Mar
2021
To Sep
2020
To Mar
2020
Oamaru30934014035Masterton405922142231
FTL North Island2122679606068Gore31201275712798
FTL South Island622251700Kaitaia283719263530
Gore249217772403Whanganui283029063903
Thames18892448634Chem Auckland274825732251
Chem Auckland163124812283Timaru241721232287
Hamilton1447191512932Home Christchurch206624951128
Timaru14081164676Ashburton19821617
2983
Whanganui13741954516Hamilton196821091965
2Home Christchurch137016147462Home Auckland195224376765
2Home Auckland13421311504Thames188715001569
New Plymouth13031714
1353
Levin186114061118
Levin112722512823Christchurch170917162355
Greymouth10571739697New Plymouth166319552125
Masterton103727671125Palmerston North158521321699
Palmerston North10151323860Auckland148919941677
Ashburton987800819Gisborne140412802867
Dunedin8731090882Cromwell13541118825
Tauranga849991727Tauranga133413681178
Auckland767924719TOTAL COMPANY116814211225
Blenheim745657573DF Christchurch113913791150
Invercargill745643912Whangarei10561138801
Gisborne7267731392Owens Auckland104312431651
Christchurch699760595Wellington103511801419
DF Christchurch656622713Taupo10191112946
Whangarei620745943Blenheim9051151600
TOTAL COMPANY618774665Greymouth8861071870
Cromwell580875515Dunedin879984712
Wellington557601815Napier87511971179
Rotorua534595593Invercargill861804795
Taupo476508472Owens Christchurch8531047822
Owens Christchurch441525739Rotorua8531396697
Nelson433410294FTL South Island6914480
Napier4115285502Home Wellington6431384387
Mobile Auckland3842290DF Auckland6238931472
2Home Wellington323395414Nelson405507494
Owens Auckland323405384FTL North Island15653
DF Auckland315467504Mobile Auckland123720
Kaitaia248318864Oamaru004702
If your branch is below the Total Company number, then you are below average.
Make sure you and your team members work hard this year to be above this line.
MAINFREIGHT TEAM REVIEW // JULY 2021 17

Tauranga Wins!
Tauranga Branch has been successful
in picking up awards of late.
At the recent Westpac Business
Awards, our Tauranga team received
the Corporate Leadership Award
for 2020. The Corporate Leadership
Award recognises a significant
company for their outstanding
contribution to the region’s economy.
The business will demonstrate
economic impact,
employment scale, and
investment in the area
and community
involvement.
The business, through their
continued investment, has
created or retained jobs,
improved the general wellbeing of the
community and generated economic
growth throughout the Tauranga and
Western Bay of Plenty.
That Award was then followed by
recognition at the New Zealand
Commercial Property Awards, with the
Tauranga facility receiving a Gold
Award in the Industrial Category,
before being chosen as overall winner
of the Category. The judges
commented, “This build seamlessly
integrates the recognition of local iwi
into the final design. The project team
successfully enabled futureproofing
for potential expansions and the
integration of electric truck
movements. The new space
incorporates a large clear-span freight
building alongside attached amenities
and office space.”
Tauranga Team Members
L-R: Hirini Houia, Warren McKee, Lance Chadwick,
Jordan Golding, Shane Williamson, Robyn McCarthy
L-R: Liz Merriman, Brett Russell, David Broome, Peter Lawson, Lance Chadwick, Edward Creedy, Graeme Harvey, Patrick Courtenay, Murray Hogan
(Mainfreight team members’ names are underlined)
18 MAINFREIGHT TEAM REVIEW // JULY 2021

Northport – Port Ops Auckland
Our Auckland Port Operations team headed to the rescue
recently. With the flow-on effects of Covid-19 and
congestion in the main receiving ports, shipping lines
reverted to dropping containers in Northport, north of
Auckland, a 320km round trip.
So far, we have moved in excess of 300 containers back to
Auckland customers. The initial trips were taking seven
hours, we are now doing return trips in five hours.
Well done team!
Electric Truck –
M2Home Christchurch
Mainfreight 2Home Christchurch are
the first branch in New Zealand to use
a fully electric truck on day-to-day
deliveries and pick-ups. Pictured is
the truck on its first day of work.
The truck can operate up to 135kms
per day before requiring charging.
We have two more electric trucks due
in the coming months that will operate
in the Auckland CBD.
Mainfreight Whanganui team and customer BBQ
Whanganui’s First Customer BBQ
Vanessa Johnson, Branch Manager Whanganui, and her team
are feeling very proud of their new BBQ trailer, and the fact they
have just fired it up for their first customer event.
They had approximately 60 onsite, all of whom were very appreciative, and it was really well received.
Thank you to Mainfreight for giving us the green light to purchase this wee gem!
The queues!
MAINFREIGHT TEAM REVIEW // JULY 2021 19

New Gore Depot
It is with great pleasure and pride that we can announce
the new Gore Depot is open. Ryan McLean and our team
have moved into our new depot, a huge improvement on
the last one! We are just waiting for some external rail
lines to connect track that will allow us to rail in and out
of Gore. Special thanks also to Heath Woollett and
Mainfreight Dunedin team for helping bring this new
depot to life.
Class 5 Driver –
Chemcouriers Auckland
What does it mean to be the first
Kiwi-Indian woman Class 5 truck
driver in New Zealand?
After working over a decade as a
courier driver, Unnati Patel came
across an opportunity to drive for
Chemcouriers as a chemical transport
driver on Class 2 and Class 4 trucks.
After three years, and with the right
guidance and training, Unnati qualified
as a Class 5 driver.
Unnati says that driving a truck is a
tough job and there is a huge
responsibility when driving a truck
and trailer, and it can be challenging
climbing in and out of the cab when
you’re only 5’ 2”.
“If women in our community believe
in themselves, they can make strides
in this industry as well.”
Official Opening of the Gore Branch
L-R: Ryan McLean, Craig Evans, Carl George, Bruce Plested
L-R: Matthew Forno, Noel Hughes, Unnati Patel, Noa Tohi, George Ulutaufonua
20 MAINFREIGHT TEAM REVIEW // JULY 2021

Hastings Pop-up Depot
As a result of unprecedented
volumes into the Hawke’s Bay region,
we have had to take evasive action
and set up a pop-up operation in
Hastings. This allows us to split
inbound volumes across two
branches, land freight closer to the
end customer, and buy us some
time until a more permanent solution
is in place.
Whilst it is not blue, it will do the job,
and with some ingenuity (using
layerboards for temporary signs) the
team has just got on with it and it will
be shaped up as we go.
Inaugural unit arriving from Daily Freight Auckland to Hastings 76
Transport/Operations
Managers Meetings 2021
We have recently held our annual
Operations and Transport Managers
meetings in Auckland. This year the
teams were split into small, medium,
large branches and specialty brands
groups to have a better focus on key
challenges specific to their branch size.
SWOT analysis was done resulting in
branch improvement plans being
developed.
Various practical sessions were held
to put into practice.
Transport Managers from around New Zealand
Neilson Street Start-up Depot
– FTL Auckland
Late last year our FTL team took on a significant
FMCG account, resulting in the procurement of a
large rail-served facility in Auckland, complete with
a dedicated rail siding, and road line-haul cross-dock.
Each week the team is moving in excess of 5,000m
3
to various supermarkets in the North Island.
Neilson Street Team
Sitting L-R: Jaiman Soma, Jammie-Dee Arakua, Anton Teau,
Justyce Brown, Isikeli Fa’aui
Standing L-R: Beau Birtwistle, Peter Marsters, Darren Turner,
Ryan Rossiter, Ashneel Prakash, Kate Creal,
Sophie Yandall, Nicole Cullen
MAINFREIGHT TEAM REVIEW // JULY 2021 21

Quote of the Day
On my recent travels to Whanganui,
Vanessa Johnson our Branch
Manager had this quote at the back of
her desk. It sums up a lot of what our
recent discussions have focused
around: more walking around our
depots (MBWA), observing, asking
questions and seeing how our
branches really look – and doing
something about it.
Levin Opening
We have finally opened our fantastic looking Levin branch.
Keri Monk and the team held a great evening for customers
to show off our newest branch.
The new branch now allows us to direct linehaul volume to
this area, previously trans-shipped via our Palmerston North
branch.
Don Braid, Craig Evans, Bruce Plested, Carl George, Keri Monk
Canterbury Floods – May 2021
Labelled as a 1-in-100-year event, it
started with a heavy rain warning of
“red alert” conditions on Friday 28
May 2021. By Monday some areas
had experienced over half a metre of
rainfall, the Ashburton River peaked at
1,562 cubic metres per second
(normally 10cu-m per second), Ten
State Highways were closed (with
various roads and bridges damaged),
and homes and farms were flooded
across Canterbury. Ashburton was
cut off from the rest of the
South Island and the only way from
Christchurch to the lower south was a
13-hour trip via the West Coast.
Meanwhile it was still raining.
A week later the Ashburton/Hakatere
River Bridge on State Highway 1
was still restricted in its use pending
repairs, an alternative inland route
was available via SH72, and rail lines
between Christchurch and Timaru not
expected to open till the following
week.
With a significant amount of tonnage
typically moving north and south-
bound on rail, the closure of the rail
line between Timaru and Christchurch
has forced the team to load this
tonnage via road, with additional road
bridging services put in place to move
any containerised road to rail.
You can see from the extent of the
damage to the rail bridge, this critical
link could be out for several weeks.
22 MAINFREIGHT TEAM REVIEW // JULY 2021

New Zealand Warehousing – Mitch Gregor
“Start where you are, use what you have, do what you can”
T
he past year for our Warehouse
business has been like no other.
Thanks to our team and
customers’ support, together and
against the odds, we have achieved
some good results. As demand for
our services continues to grow we will
keep up by investing in the future.
Highlights for the year:
•
Positive sales growth and a number
of new customers added
•
Intensification of network with new
warehouse infrastructure committed
to and underway
•
Improved collaboration across our
three business units – Transport, Air
& Ocean and Warehousing
For the next 12 months we will focus
on improvements in all areas of our
business and support our team to
achieve continued success.
Some key topics for the year ahead:
•
Sales growth and focus on FMCG
and products with high stock turns
(growing the sector and part of our
customer base – every-day freight)
•
Continued focus on Health & Safety
– ensuring our team gets home safe
every day
•
Doing what we can to help the
environment and making smart
decisions to minimise our impact
•
Cost saving initiatives and
continuous improvement
opportunities adopted with our key
strategic suppliers – it is behaviour
that ultimately drives the cost to
serve
•
Looking after our team and revising
processes and expectations with
customers (where required) so we
can operate together in a safe and
economic manner
•
A more focused approach to cash
flow and debtors
•
Continuing with strategic investment
in infrastructure and property:
4 new warehouses to be built with
commencement in 2021/22; two in
Auckland, and one each in Hamilton
and Tauranga
•
Working together with Transport and
Air & Ocean to continue to grow our
market share and service offering
Achieving Success in your Branch ...
there is always more that can be done
Let’s be the best we can, there is
always room for improvement. Often
the keys to achieving success in your
branch at Mainfreight is having the
ability to be honest and regularly
taking a look in the mirror to check
your performance.
Measure your branch against the
others, understand the touchpoints.
Every business has a few things that
are fundamental to achieving a
successful outcome.
Look in the mirror. Ask yourself the
question, “How are we performing?
Are we getting the results we deserve
in quality, culture and profit?”
If your branch is doing well, where can
you do better? How can you help
your mates?
If you know what is required or
understand the recipe, why not help
others?
If you are not achieving the results
you want don’t be afraid to ask for
help. Quickly learn who the best
people are in our business to ask or
find help from.
We are a global supply chain business
made up of many individual branches
– some of you could do more for
yourselves and help others; challenge
yourself and make things exciting in
your career.
Thank you to everyone in our
New Zealand Warehousing team
for your continued effort and the
commitment you and your families
make to ensure our business is
successful; we really appreciate
your hard work.
Goals for the
Year Ahead
Some simple goals for the year
ahead and some key areas of focus
include:
1. Achieving our profit pledges
and agreed goals in each
branch for 2021/22
2. Improving sales and
strengthening our partnerships
across the board – delight our
customers
3. Working closer with our
customers and Air & Ocean to
get the inbound freight into our
warehouses (air and sea,
customs clearance and wharf
cartage)
4. Training our team (a trained
team is more productive and
uses initiative)
5. Career and leadership
development of all of our
people; identifying who is the
future and investing time in
them
6. Recovering our costs – when
our costs go up, ensuring we
recover and protect our margin,
be fair to our customers and
don’t be afraid to ensure we get
paid for the services we provide
7. Use our technology for
efficiency gains
8. Branch swaps – get around
the business to learn and
help others
9. Manage any noise – put out
any fires
10. Great communication – work
at it e.g. Tool Box meetings
The past 12 months have tested us
all and given us a few things to
think about:
•
Family – the time we get with
them is so important, be around
for your children and your partner,
support each other, put them first
•
Our careers – things are
different, be open-minded, learn
new things, we are all lucky to be
part of this special company,
make the most of the
opportunities we have
•
Health and happiness – look
after yourselves, appreciate the
things that are important to you,
check-in on your friends
MAINFREIGHT TEAM REVIEW // JULY 2021 23

Warehousing Auckland Catch-up – Table Tennis Tournament
The team decided to do something
different in Auckland with a table
tennis tournament across the
Warehousing branches. It was held at
our Savill Drive Training Centre and
was a great opportunity to get
together, cover a quick business
update, followed by some healthy
competition, a few laughs and tasty
local Indian food for dinner.
Tournament Champions –
the two Sams: Sam Irving, Manu Street
and Sam Joe, Westney Road
Customer Go-live
After some big weekends by the team,
we have recently launched with a
large FMCG Customer at Manu Street
warehouse in Auckland.
A few stats from the move so far:
•
11,500 pallets put away
•
Unloaded 505 trucks
•
1,100 pick-faces replenished
•
5,116 cases hand stacked into
pick-faces
•
65 Pizzas and 10 trays of
Chinese food eaten
Pictured on our Teams Project Call (clockwise from top left): Mitch Gregor (MF),
Sarah McIvor (Customer), Paul McDermott (Customer), Jeremy Chin,
Sam Irving and Kris Maddaford (MF), and Vanessa Thomas (Customer)
24 MAINFREIGHT TEAM REVIEW // JULY 2021

Savill Drive
A truckload of containers...
Emily Fowler from Owens Warehousing Christchurch
showing us her enthusiasm for voice picking
How is this for a healthy breakfast – the team in Cromwell know how to
look after their guests. Paula Perkins (who deserves most of the credit
here, to be honest), and Elliot Fell show off their Master Chef skills
Owens Warehousing Kahu Street
What Some of our Customers have to say
Horizon Agresources
Many of our branches often receive a thank you, but Owens Warehousing Christchurch, led by Branch Manager
Nikita Swarts, recently received a great acknowledgement from one of their special customers.
Thank you so much to you all for
being the spine of our business and
letting us annoy you by phone, and in
person with Russ doing all the
re-dating in the Warehouse recently.
You are all so great, so obliging and
as said before, we are only a little
company compared to the others you
have and yet you all give us 100%.
Have a great Christmas and New Year
guys, I hope it won’t be as challenging
as 2020 was for us all work wise and
personally, 2021 can only be better.
Dan Sharma standing in front of the team’s container stack at Savill Drive
Passion never fades – Mateo Tino, 20-year legend, standing in front of
another new customer’s pallets at our Owens Kahu Street Warehouse.
MAINFREIGHT TEAM REVIEW // JULY 2021 25

New Zealand Air & Ocean – Nic Kay
T
he current Global Shipping
environment is presenting many
changes and challenges that
both our customers and our teams
have to navigate on a daily basis.
The strength of the Mainfreight
culture, global reach and networked
service capabilities have been critical
points of difference as we hustle
solutions together to keep our
customers’ supply chains moving.
Our customers are relying on us more
than ever to hustle for space and
allocation and find solutions by
“thinking outside the box”. What’s
extremely humbling is to be part of a
Mainfreight team both locally and
globally who are committed to
providing options at origin and
destination ports globally.
We must continue to refresh and
review account management
structures to support and add value to
our existing customers: proactively
working with customers to manage
bookings, demand, capacity, and rate
levels. The customer experience is
now more important than ever.
Wellbeing and our team’s mental and
physical fitness is an area of priority
across the business, as teams come
under more pressure as a result of the
disruption affecting our industry.
Please ensure you keep talking to us
and to your colleagues, and if you
have any concerns or challenges we
can assist with let us know.
Key Focus Areas:
•
Consistency of customer service
across countries and services must
lift to another level. Keep it simple
with customer service – speed of
response, communication,
ownership of issues and
professionalism across our network.
•
Continue the momentum and focus
on LCL and airfreight consolidations
globally. More regions building their
own LCL consolidations, both
import and export.
•
Strive for a good mix of customer
sectors (FMCG, Building Suppliers,
Pharmaceutical and Primary
Industries).
•
Sales is everyone’s responsibility
– ask the customer “How can we
help you?”
•
Make it your responsibility to
increase your knowledge of our
business and capabilities (globally
and across the services).
•
Utilise our technology to drive better
operational efficiency and customer
experience.
•
Keep hold of the good lessons and
disciplines we have introduced over
the year.
I would like to thank everyone for the
hard work and dedication you are
committing to every day in this
challenging period. It has been
great to see our teams rally together
and keep moving forward. We are
extremely proud and thankful for the
Hustle, Intensity, and Courage
everyone has contributed to the
momentum we have – we must keep
building on this.
Operations Appreciation Day
Christchurch
On 10 November, the Christchurch Air
& Ocean Sales team put together a
day to celebrate all of our operators.
With the international shipping world
in turmoil, and most of our operators
taking it on the chin and continuing to
service our customers to the highest
degree, our Sales Team wanted to
thank our Operations Team for all the
hard work they do, and so they put
together a few surprises.
Below note from our Branch
Manager – Tony Martin
Over the past few weeks, the sales
and leadership teams in our branch
have been working on a few ideas to
show our appreciation for the work
the Operations team do. As you will
know, there have already been similar
days for the store teams and driver
teams throughout New Zealand.
Obviously, all teams should be
recognised for the awesome work
they do but we wanted today to be
about recognising our Air & Ocean
Christchurch Operations team.
We came up with something we would
like to call “Operations Appreciation
Day”. Other than the obvious amount
of thought that has gone into thinking
up the name for the day, we decided
that today is the day. You, our team in
operations absolutely rock. We can
see how hard you all work and still
come out of it with a smile on your
face. Without you doing what you do
(efficient operating, customer service,
teamwork) we would not be able to
function as a branch.
L-R: Oliver Dimmick, Craig Edwards and Tony Martin
(with his best gumboots on!) washing the teams’ cars
26 MAINFREIGHT TEAM REVIEW // JULY 2021

So today, in honour of you we have
put together the following:
•
Personal gift baskets on your desks
•
Decorations in your desk-pods
•
Coffee shout
•
BBQ Lunch
•
Washing your cars
The above mostly explains itself. In
terms of washing the cars, we will come
around each of you during the day and
invite you to have your car washed by
our sales and leadership team.
Enjoy your day team. We love you to
bits. Keep up the amazing work that
you do.
L-R Front: Sarah Robb, Jacinda Potts, Helen Watson, Lydia Evans, Ally Burns, Nicole Andrews
Back: Kevin Coman-Wright
L-R: Back: Jason Kibblewhite, Hugh Lynch, Oliver Dimmick, Jacob McDowell (At back),
Shaun Morrow, Ryan Rossiter, Nick Max (At back) Jordan Golding,
James McMeekin, Aaron Somerset
Middle: Christine Cullen, Amber Woodward, Henry Boon Front: Emily Fowler
Outward Bound –
Oliver Dimmick
Earlier this year in March, I had the
privilege of attending Outward Bound
in the idyllic Marlborough Sounds for
7 days. I did not think twice as I had
only heard good things and knew that
this was a great time in my life to get
out of my comfort zone and further
develop myself as a person.
With the COVID-19 pandemic
circling the globe we were the first
all-New Zealand Mainfreight group
since the first Mainfreight group who
attended in 2001. The opportunity to
connect with overseas team would have
been a great experience but the ability
to connect with our local team who all
walk similar paths was very reassuring,
as we go through similar journeys and
have similar goals not only in the
business but personally as well.
We were named Huria Watch 675 – a special group with
some special personalities and it did not take us long to
form an unwavering bond (made up of tears and a lot of
laughter), I really look forward to reconnecting in the future.
Throughout the course, we were challenged physically and
mentally, I gained some skills and key learnings that I look
forward not only to implementing within my career at
Mainfreight but also in my personal life.
It is important that we do not give away too many details to
keep the experience fresh for those attending in the future.
To give a little insight, I really enjoyed the times sailing and
the morning swims; the biggest enjoyment came from
connecting with the group and going through the journey
together. I would highly recommend this to any team who
have the opportunity to attend in the future; I must also
thank my Branch and Mainfreight for giving me this
opportunity to attend. Lastly, if anyone sees
Ngani Laumape please tell him Henry Boon from
Mainfreight Palmerston North wants to run it at him.
MAINFREIGHT TEAM REVIEW // JULY 2021 27

Tsunami Evacuation – Whangarei
On 5 March 2021, there was a Civil Defence
message that was sent to the whole of New Zealand
stating that the Northland Tsunami Sirens had been
activated. The message was for all of Northland
Coastal areas to evacuate and move to higher
ground following a Magnitude 8.0 earthquake near
the Kermadec Islands. This was new territory for the
team and the moment took a bit of time to sink in.
However, after 2-3 messages flowed through we
started to think we need to make a move.
Everybody was told to go, there was no time for
mucking around, so the team dropped tools and
made for the nearest high ground.
With the entire CBD evacuated up the local
hillsides and the roads gridlocked, many people
were stuck for several hours without amenities
waiting in nervous anticipation for the unknown.
In an effort to busy themselves and not think about
what might unfold (or the day’s worth of
undelivered freight waiting back at the depot),
the team got busy shuttling water up the hill to the
school kids taking shelter from the sun in a grove
of trees.
Local resident Melissa Nuku provided her own
resource and facilities from her home up
Morningside Hill for the community. Instead of
moving freight, the team starting shifting loads of
water to the marooned people sitting in
30-degree heat. Not just Mainfreight team but
an entire community banded together that day.
No time was taken for photos, but our efforts
were noticed and word of Mainfreight Mahi
ended up reaching all way to Wellington.
Auckland Oceanfreight
With the global supply chain
hampered by congestion, equipment
shortages, vessel space constraints
and schedule irregularities, the team
at Auckland Ocean knew they needed
to try something bold and different.
A unique situation arose after
discussions with Matsons Shipping
Lines, where a vessel that was in dry
dock needed to be brought back from
Shanghai to Auckland. The
southbound tradelane was severely
congested and short on equipment.
With Matsons offering availability of
equipment, and the vessel being
self-loading and unloading, we
decided we had an opportunity to help
the market and decided to fill the ship!
Covid-19 has created many firsts: we
have chartered flights, seen massive
surges in volumes accompanied by
unimaginable levels of congestion, but
we never thought we would fill a ship!
After a massive sales drive in
New Zealand and China the ship
was filled! In true Mainfreight style we
were learning a lot through the
process, but without the support of
our valued customers both new and
existing this would not have been
possible, thank you!
28 MAINFREIGHT TEAM REVIEW // JULY 2021

Customer BBQ – Auckland Airfreight
As has become something of a
tradition, the team at Mainfreight Air
& Ocean Auckland do on-site BBQs
for customers to show our
appreciation for the business and
particularly the “hands-on team” –
the engine room of most businesses.
We recently held one at a major
Aotearoa New Zealand seafood
processor and exporter, to not only
thank them for the business but also
acknowledge the hard work put in
by all in the lead up to Easter where
large volumes were exported to meet
strong market demand.
It would be fair to say the humble
BBQ has come a long way from
the early days with several branches
pitching in to produce this very fine
trailer BBQ. This was one of its first
outings and judging by the feedback
it worked a treat!
L-R: Paul receiving his award from Rob Croft
Paul Riethmaier: Sales Appreciation Award
The New Zealand Sales team as a
whole want to acknowledge the
support that Paul gave us during, and
following the Covid-19 lockdowns of
2020. It is great that we can look
back at a successful sales year, and
the growth that we achieved, but it is
equally important to realise that giving
us a product to sell, making sure we
all understood it, and then making
sure it operated, required a huge
effort and level of commitment in a
year that was unpredictable and
volatile down to the hour.
Paul was always there, getting our
teams space for our customers,
working up charters, making sure we
understood the pricing, getting in front
of customers with us when we could.
As the airfreight market changed and
hit hurdles he worked tirelessly with
the teams around the world, and with
the airlines to make sure we had the
very best options, and that we got
around or at least knew about the
queues and issues that came up.
As it started to settle we knew that
we were well-supported with the best
options available. The market interest,
and ultimately the market share we
gained here, across all of our product
offering, was down to the tireless and
often late night work that Paul did to
make sure the freight got through,
even under the hardest
circumstances. Thank you Paul.
L-R: Nic Kay and Kura Kiria
L-R: Kura Kiria, Hamish Robertson, Matt Beveridge,
Anu Manga and their first customer of the day
Project Work Tauranga
Mainfreight Transport and Air & Ocean Tauranga were
recently involved in a movement of specialist freight for
a project, with a total of 29 container loads of plant and
machinery arriving into New Zealand from USA, China,
Denmark and Germany. Mainfreight was engaged to
clear all shipments through the New Zealand ports, and
transport the plant to site.
The main shipment of 24 containers arrived in close
succession on three separate vessels. These were
de-vanned in a pre-planned order at Mainfreight’s
Tauranga facility, and then correctly rigged, handled and
secured onto trucks to avoid damage during delivery to
the site. Great work team!
MAINFREIGHT TEAM REVIEW // JULY 2021 29

Women in Seed
Conference, Christchurch
Alicia Coles and Milly Taylor recently
attended the Women in Seed Conference
held in Christchurch.
There were approximately 100 women
who worked across a variety of roles
within the agriculture sector,
specifically around agronomy, and the
important part it plays in the
foundations of our agriculture export
market.
This day was about bringing
businesses together for a day,
networking and hearing guest
speakers talk about a variety of
challenges and changes needed to
ensure this sector is better
understood by the general public.
We heard about challenges around
herbicides, pesticides, crop yields,
shipping, lab testing, sustainability etc.
Milly gave a presentation about
Mainfreight, our network, capabilities
and current alignment with the
agriculture sector in New Zealand,
including an overview of how an
export seed order is processed.
An update on international shipping,
the changes since Covid, and what is
currently happening globally was well
received.
Great Job Milly, you smashed it!
Congratulations to our Service Legends
Milly Taylor with the Women in Seed Conference attendees spellbound!
Shane Williamson – 20 Year Legend
L-R Nic Kay and Shane Williamson
Nu Halagigie – 25 Year Legend
30 MAINFREIGHT TEAM REVIEW // JULY 2021

EUROPEEUROPE
Mainfreight Europe – Ben Fitts
O
ur days are bursting with
challenges and opportunities.
Disruption equals opportunity
and with events like Brexit, ships
sideways in the Suez Canal, Covid-19,
snow ... some of which have
overlapped, our teams have taken the
bull by the horns and viewed every
obstacle as an opportunity to grow.
We are so proud of the way that each
and every one of you rise to these
challenges and push forward together.
Resilience is an important trait that
we have in abundance in our
European family.
Smoother waters will come, for now
though perseverance, creativity, and
plain hard work will ensure we pull
through stronger than ever together
– so please keep it up, you’re doing
great!
We’ll be traveling again before too
long, for now remember that a quick
check-in call every now and then to
your mates in the network goes a long
way to keep up connections and find
out how each other are really doing.
Thanks to your efforts we have finished
the financial year in good shape with
revenue and profit ahead of the
previous year, good momentum with
new customers trading, high volumes,
and a healthy prospect pipeline.
We remain steadfast on intensifying
our network with new branches or
extensions planned this year for
Romania, France, the UK, Russia, and
the Netherlands. In April we opened
two Transport branches in Romania in
Timisoara and Bacau, in May we
moved into our first large UK
warehouse, and by the middle of
2021 our Ocean division will separate
from Air in London to establish a new
branch.
On April 1st we celebrated 10 years
of Mainfreight in Europe, a great
milestone and reminder of just how
young we are here still. Combining
11 different European cultures with
the Mainfreight Way brings something
special to this part of the world.
A lot has been achieved over the last
10 years, and the future we are
creating together is exciting.
Well done team, great progress, I am
so proud of you. Enjoy your summer
holidays and a well-earned break.
Things to Think
About:
•
Sales – more freight that makes
the city breathe to shield us
from future economic dips
•
Succession planning – have a
successor for all key roles
•
Return on Revenue Targets –
Air & Ocean 6-8%,
Warehousing +15%,
Transport +10%
•
Communicate – open, honest,
and regular communication with
customers
•
Look out for your brothers and
sisters – a quick chat can go a
long way
Left Djolinda Aarsen
and right Anita Roelofsen-Besselink
Warehousing Team Meiland ‘s-Heerenberg
Air & Ocean Team Schiphol
Celebrating 10 years in Europe
On the 1st of April we celebrated our 10th birthday in
Europe. We celebrated this milestone with our team
members in our branches as well as at home, with lots of
cake. For the whole week we had special European
dishes in the canteens.
It was exactly 10 years ago when Mainfreight
acquired the business of Wim Bosman Group to
set foot in the European logistics market and
extend its services as a global supply chain
provider. Thirty-four branches in six countries
joined our global network, and the Mainfreight
family grew by 1,440 team members.
Air & Ocean Team Antwerp
MAINFREIGHT TEAM REVIEW // JULY 2021 31

10 Years – Back to
where it all began ...
With our 10-year celebration, we
started our great adventure by going
back to where it all began! With a
total distance of 37,048 km we, as a
team, ran, walked, cycled and swam
our way back to our Mainfreight
founding city of Auckland. During this
virtual adventure, we passed each
branch in Europe and some branches
in Asia, and getting close to the end,
we even said ‘Hi’ to a couple of our
branches in Australia and
New Zealand as well.
In the first week, we took off like a
rocket. Our enthusiastic and energetic
team members hit 2,935 km in only
4 days – what a great achievement in
such a small timespan! The weeks
after that flew by, hitting a record of
5,512km in the 4th week.
Now that we’ve finished, we can look
back on some exciting activities. We
did challenges including the most fun
family picture, our Born Warehousing
team climbed the longest stairway in
the Netherlands, our Brussels team
cycled from our Mainfreight Antwerp
branch back to their own branch, and
we had Erik Wallinga who got on his
bike and cycled 572 km in one day
and passed all of our branches in
Netherlands.
Altogether, our Great Adventure was a
big success and a great run-up for
future events!
Warehousing Team Zaltbommel
Today, 10 years later, our European team has grown
from 1,440 to 2,596 people across 11 countries
and 47 branches, and with three branches on the
roadmap for 2021, the 50th branch is in sight!
We want to take the opportunity to thank our team
for their passion, energy, commitment, and hard
work. We are proud of what we’ve done together to
grow our business to what it is today.
Let’s bring on the next
10 ... 100 years!
Szymon Pietrzyk
Courtney Bould & Erik Dalenoord (back)
Bjorn Theijssen handing out a 10-year goodie
bag to our driver, Melody Bongaarts.
Air & Ocean St. Petersburg
32 MAINFREIGHT TEAM REVIEW // JULY 2021

Europe Air & Ocean – Jason Braid
F
irstly – to all our Air & Ocean
team members, both within
Europe and around the world,
thank you!
As with all teams, we are better than
the sum of our parts, and that couldn’t
be more relevant than in today’s
environment. Having a quality
Mainfreight team to rely on, both at
origin and destination, plays an
integral part in helping us grow and
succeed. So, from all of our European
team, to all our teammates globally –
thank you very much.
To our European team – we continue
to move in the right direction and
we’ve found some good momentum of
late; it hasn’t come easily, but we
couldn’t be more proud of what you’ve
been able to achieve over the last few
months, especially during such
challenging times. Well done to all of
you.
We were unfortunately (n)Ever Given
a chance for things to return to
‘normal’ in the Air & Ocean world this
year thanks to a vessel attempting to
pass the Suez Canal sideways. But, as
proved recently during a very
challenging Christmas and Chinese
New Year period, staying positive and
thinking outside the box when
searching for solutions for our
customers is key to our success. It
doesn’t look like there will be too
much change in regards to space and
supply chain congestion in the coming
months, so please just keep doing
what you’re doing – it is working.
The closure of the Suez Canal
encouraged us to commit to our first
LCL road freight consolidation from
China to Europe. It’s great to see the
initiative taken here and it’s exciting to
be able to offer yet another
consolidation service to our customers
on this trade. Together with our teams
in China, we’re now able to jointly
offer weekly consolidations to and
from Europe in Airfreight, LCL ocean
freight, LCL rail and LCL road freight,
which is pretty damn exciting!
Whilst for now we’re delaying the
opening of our first branch
in Scandinavia, we’ll continue to move
forward with intensifying our network.
We are very much looking forward to
opening our second branch in Russia
later this year, and thanks to some
hard work of late from our
St Petersburg team in selling
airfreight, this will be a new airfreight
branch in Moscow. At the same time,
our St Petersburg team will soon be
moving into a much needed new
branch – exciting times ahead for our
team in Russia.
Together with our airfreight teams in
the USA, we’re seeing some good
progress in growing our consolidations
to and from Europe. Likewise, our
Amsterdam team have a new BSA in
Born Warehousing Team
L-R: Riana Bening, Rob Zonneveld,
Rabija Nedzobovic, Sare Cevik, Werner Hoofs,
Maurice Makhaisingh, Daphne van Dosselaar,
Nico Wuyts
Brussels Team
L-R: Michael Decoster, Rudy Yoka, Catalina Munteanu, Charlotte Egrix, Frederik Van der Borght
Erik Wallinga’s Ride
From: Ben Fitts
Sent: Tuesday, 15 June 2021
To: Chow-ling Chong;
Nikki Cooper
Subject: RE: Newsletter
Gotta love that effort by Erik...
572km in a day is insane!
MAINFREIGHT TEAM REVIEW // JULY 2021 33

Mainfreight Air & Ocean Lyon Has Moved!
We’re now nicely settled, as of March 2021, in our new
Mainfreight office in Lyon! We completely renovated the
space including a full set of new furniture to ensure we
have a bigger, more functional and much improved and
pleasant place to work. To say it is an upgrade is a major
understatement.
We have seven Team members and now have a nice
kitchen to enjoy a lunch together (keeping the distance
between us of course!).
We are still located in the area of Lyon St Exupéry airport,
but are now 2 kms away from the Cargo-port. We have
therefore invested in a new 100% electric car so that our
team can go to the airfreight handling warehouse, and
Customs each day in a green way. The Blue Mainfreight car
allows us to get our name out there while only costing a
few euros to travel 200kms.
We now have everything we need and can’t wait to
welcome visitors to our branch. We are looking forward to
seeing you at our new office soon!
place from Shanghai to Amsterdam.
These are all essential additions for
the continued development of our
Airfreight product, along with the
recent GDP certifications (Good
Distribution Practices for
pharmaceutical) for our Amsterdam,
Brussels and Frankfurt branches. It’s a
start team, but there’s still much work
to be done with lots of opportunities
out there for us. We’d really like for
our Airfreight teams to try and kick it
up yet another notch this year with a
specific focus on our Consols, Pharma
and Perishables.
Team, there’s lots going on right
across our business and we don’t
expect this to change anytime soon.
It’s all positive and we’re on the right
path, but as we approach the summer
holidays here in Europe, it’s also
important that everyone finds the time
to have a break and to get away from
work to spend some quality time with
family and friends. You’ve all been
working very hard which has, and is,
making a significant and positive
contribution to our business. Please
know this doesn’t go unnoticed.
Things to do Better:
•
Please work in advance when it
comes to succession planning and
have the right people ready to move
into the right seats. We can’t grow
if we don’t have the right people
on board
•
Sales sales sales – nothing
changes here. Please invest in your
sales team now. We need more
sales people on the road in all of
our branches
•
Our sales reps need to be free from
operational challenges and need to
be on the road 100% of their time;
their time is best spent talking to
customers, potential and existing
•
More proactive, clear and honest
communication, both to our
customers and to our teams around
the world. We can’t do much about
global space challenges, but we can
communicate better than anyone else
•
More focus on customer verticals,
especially Pharma, FMCG and
Perishables
•
Network and supply chain focus –
our strength is our network and we
need to continue to build even
better relationships around the
world and across our supply chain
Thank you again team!
Left front to back: Lenny Arnol, Jean Rival, Anys Atoui
Right front to back: Sandra Brun, Eva Guyot, Leïla Mechta
Lenny Arnol getting in our brand new electric car
Mainfreight Amsterdam becomes GDP Certified
After many months and a lot of effort,
our Airfreight branch in Amsterdam
recently became GDP certified. GDP
certification is an important step for
the branch in becoming more involved
with distribution of pharmaceuticals
and pharma-related products. Having
the certification doesn’t automatically
give us any additional business,
instead it demonstrates to prospective
customers that our quality processes
and systems are of the high standard
demanded by the pharmaceutical
industry. In most tenders with large
global pharmaceuticals, you must be
GDP certified to even be at the table.
For our team in Amsterdam this was a
very large project, as this quality
standard had not been undertaken by
any of our Air & Ocean branches
globally. The team had to start from
square one and build everything
associated with becoming GDP
certified from the ground up.
34 MAINFREIGHT TEAM REVIEW // JULY 2021

This involved outlining and
documenting our processes,
looking into all potential risk factors,
and upskilling our team on the
necessary way to handle these type
of shipments. After many hours, a
lot of investigation, debate, review
and re-reviews, some long days,
and some intense audits we can
now proudly display this certificate
to our team, our customers, and our
potential customers.
New Van Colouring the
Streets of St. Petersburg
Last December our team received a
brand new Mainfreight van. It was time
to replace our previous car which we
typically use to run customs
documentation, as well as driving
between the many terminals and
shipping line offices.
Now, a new blue Mainfreight van is
driving through, and bringing colour
to the St Petersburg streets. It’s
attracting attention and it’s making
the people in the streets happier.
Our team member driving our new van
is really excited at now being able to
pick up air freight shipments and deliver to customers’ warehouses throughout the beautiful city of St Petersburg.
Replacing the car with a van also allows us to reduce our reliance on many 3rd party delivery companies.
L-R: Marnix van Dishoeck, Vitesh Bhaboeti, Jeroen Geerdink and Ian Graham
Asia to Europe Consolidations
With the current challenges surrounding global supply
chains, we have an additional solution to ensure the
movement of goods for our customers – Mainfreight
Europe has launched a premium LCL Truck consolidation
service from China to Europe. This is additional to our
weekly Air and Ocean consolidations from China to Europe,
and our LCL Rail freight option.
As a result of the global container crisis, we expect that in
the foreseeable future, space and container availability will
be extremely scarce. By offering this premium solution to
our customers, we ensure that we keep freight moving.
We have two trucks leaving weekly from China. One truck
from Shanghai covering the Eastern side of China, and the
other departing from Shenzhen covering the Southern part
of China. The trucks will drive from China to the border of
Kazakhstan where the goods will be transloaded into two
other trucks. Then they will drive to our crossdock transport
hub in ‘s-Heerenberg, Netherlands. From here, we are able
to deliver into most European Cities within 24-72 hours.
The first truck is planned to depart at the end of April.
Our sales and operational teams will go hard selling into
these consolidations in order to make it successful.
Ready, Fire, Aim...
Transit times from China to Europe:
ORIGINMODEFREQUENCY
DOOR TO DOOR
TRANSIT TIME
(DAYS)
BASE
PORTS
CHINA
AIRD A I LY10
LCL TRUCK
TWICE
WEEKLY
30
LCL RAILWEEKLY40
LCL OCEANWEEKLY45
19,623km. 700 hours driving time. 6 different countries.
MAINFREIGHT TEAM REVIEW // JULY 2021 35

Europe Warehousing – Liane Philipsen
10
years for Mainfreight in
Europe: what a fantastic
ride! Experiencing
Mainfreight culture has been a breath
of fresh air and has facilitated our
growth and stimulated our ambitions.
In this part of the newsletter you can
see how the Warehousing team has
celebrated this special event.
And the celebrating doesn’t stop there:
during the Branch Managers meeting
in March, Warehousing Ostend won
the prestigious Branch of the Year
Award. Congratulations and well
deserved! The result recognizes the
transition of the Branch into a true
blue-blooded branch with a young and
enthusiastic team with equally young
and enthusiastic leaders.
Furthermore, you can see our growth
ambitions with the addition of new
racking to increase storage capacity in
Evergem, Belgium and Ploiesti,
Romania. A small step for now but a
big one towards future building
extensions!
Innovative ideas will also support our
growth: via our continuous
improvement boards and PAT meetings
one of the teams indicated they
needed mechanical support to lift cans.
A good example how innovation can
also support the health of our team.
As we head into summer let’s remind
ourselves of our focus:
•
Although volumes are high: it is all
about delivering quality!
•
Support each other
•
Stay in close contact with our
customers to ensure we fully
understand their needs.
Team, I would like to thank you for all
your efforts and enthusiasm of the last
couple of months. Our customers
indicate further growth for the future. In
practice we see that these are not only
words: volumes continue to increase.
We are all looking forward to summer
holidays and perhaps we can actually
do a little bit of travelling again.
Enjoy & stay safe!
Warehousing Evergem
Going to the Next Level(s)
Due to exciting new gains at the start
of the calendar year 2021, the
Warehousing team in Evergem
expanded their storage capacity by
installing brand new racking offering
over 1,500 new pallet spaces. They did
not stay empty for long as the team did
an amazing job giving our new
customers a safe home. The remaining
storage possibilities will allow us to
make quick decisions in front of new
prospects in our daily sales efforts and
hold on to the momentum we built
these last few months.
Racking beforeRacking after
Mainslot: Online Bookings Tool for Suppliers
and Carriers
We have implemented Mainslot in our
warehouse in Meiland. Our team uses
Mainslot for planning their incoming-
outgoing goods. The tool gives
suppliers and carriers the possibility to
book (un)loading slots right away
without having to request a slot by
email or phone.
This not only gives a better insight in
the available slots but also reduces
unnecessary mail and phone
conversations in order to make an
(un)loading appointment as all
required information needs to be filled
in before a slot can be booked!
The implementation has also been
really advantageous for the team.
Thanks to Mainslot it has become
easier to organise the loading and
unloading schedule as there is a
better visibility in which shipments
have already arrived or have missed
their slot. Next to that the team can
assign docks to shipments which is
also visible for the carrier resulting in
a better flow. Overall the team has
experienced better visibility and more
control of their own planning!
Also the customers of Meiland have
noticed the benefits of Mainslot as
they have live access to the planning.
This means they now have the
possibility to see which shipments are
already pre-announced, what the
status is of each booking and when the
orders are scheduled to be shipped!
A great example of reinventing with
time and growth, delighting the
customer and letting the individuals
decide!
Milo Janssen working in Mainslot
36 MAINFREIGHT TEAM REVIEW // JULY 2021

Vacuum Lifter Implemented
For one of our customers we need to re-stack heavy
drums onto several pallet types. Lifting these drums is
heavy work for our team members. We have been
looking for ways to reduce this pressure on the team
member and to be more ergonomic. This has led us to
the vacuum lifter. This lifter makes use of a compressor
that creates vacuum and lifts the complete weight of
the drum. The team member who operates this vacuum
lifter can easily re-stack the heavy drum to the pallet.
Jeffrey Duinmaijer operating the vacuum lifter
Continuous Improvement Program
– CIP of the Year
This year, the CIP of the Year Award has been awarded to
Jelle van Rinsum. Jelle created a carbon footprint
dashboard for our warehouse customers.
One of our customers asked us to provide a Carbon
Footprint overview for the warehousing operation, to
support them with their B-corp Certificate. The outcome of
his solution is a dashboard, that gives a complete overview
of the packaging added to the supply chain of customers
by Mainfreight Warehousing. It also gives a quick insight in
the developments of usage of packing materials per year
and gives input on opportunities to reduce waste. This
dashboard will be implemented for multiple customers in
the near future. We thank Jelle for this idea of the year!
Promote from Within
To support the growth of our business,
we are proud that five of our team
members have been promoted to new
roles in our branch Meiland.
With good focus on succession
planning and personal development
plans we were able to fill the roles by
promoting from within.
This of course was more than enough
reason to celebrate this success with
the team!
Kathleen Huntink-RichterL:R- Jelle van Rinsum, Julian Bos, Marnix Frazer, Nicole Donders, Kathleen Huntink-Richter
Jelle van Rinsum showing his CIP idea
MAINFREIGHT TEAM REVIEW // JULY 2021 37

Celebrating Branch
of the Year 2020 –
by Stephanie Baudot
Warehousing Oostende is awarded as
Branch of the Year, which makes me
extremely proud! After a year with
some “extra” challenges, it’s even
more special to receive this award.
It’s a recognition for the hard work our
team puts in place to deliver a great
service for our customers, in an
efficient way and – most important –
within a great atmosphere! It makes
me proud to see that all the teams
work tight together to receive the
ambitious goals we set. We smashed
the walls between our teams! More
than ever our team members are
coaching each other to grow in their
role and to learn every day. As a result
all vacancies are filled by internal
promotion, which stimulates our team
to raise the bar day by day!



Thanks team for your dedication and hard work. The game is on for next year!
Europe Transport / Trucks & Drivers – Frans Zuidgeest
W
ith passion anything is possible ...
... this definitely describes the year that we have gone through, and with the end of the financial year
we recognise the hard work that has gone into making it all happen.
The Salesperson of the Year was
awarded to Tom De Walsche of our
Transport branch in Zwijnaarde
(Ghent). The competition for this
highly contested title is a sign of all
the sales effort, across our business,
that has gone into supporting our
customers in providing solutions but
also in helping out in customer service
and on the docks in challenging times.
A great example of ‘no job
descriptions’.
Next to that the special award for a
Blue-dy good team, you can read
more about it further on. Not only a
great story to share but also a good
example how you can be successful
when challenging the status quo. Just
an example of a situation that our
drivers on the road come across; an
extreme one but be sure that there
are many more that our professional
and dedicated drivers are dealing with.
Enjoy reading it ... it made last
Christmas special in a positive way.
The energy, creativity and hard work
shown in our Transport and Trucks &
Drivers teams is remarkable. Snow?
The team starts on Sunday to dig out
our trucks! Brexit? The team joins
forces and works hard to get the job
done, optimise processes and find
new solutions to keep the freight
moving as much as possible!
Our network has extended recently
with two new branches in Romania,
four in total now. Next to that the
Tilburg branch has moved into a new
building and so will Lyon do shortly.
The network fattens, new line hauls
are set-up and teams are looking for
more and new solutions.
It is recognised that each of you, as
with all our team members, has made
great efforts to support our customers.
It brought us to where we are right
now, and the journey will continue.
This offers opportunities to promote
from within and take on new roles.
Also we need you to challenge our
processes. Continue to ask the
questions that you have and share
your thoughts and ideas.
Team, being in the position to have an
insight in all branches, we are proud
of all the energy that you put into your
jobs. Look after your mates in the
branch and other branches, have a
chat, have fun, and give that ‘virtual’
pat on the back.
Summer holidays are coming up, make
use of this time to have a break and
enjoy time together in a safe way.
Stay healthy
and keep your passion...!
Top: Katarzyna Beszcynska, Bram Schoutteten, Ann Pitteman, Filimon Michael Woldu, Laura Kenis
Second: Samuel Kamdem, Lisa Loridon, Karime Drigo, Cédric Van Huffel, Yens Van Den Bergh
Third: Jos Allemeersch, Leigh Enobakhare, Christa Janssens, Daisy Gaillez, Fabrice Junion
Bottom: Killian Bocquez, Peter Laseure, Tonny Stoffels, Yves Scherpereel, Kaylian Betrem
Key attention points
•
Make sure shipment status
information is maintained in our
systems;
•
Ensure that we maintain the
focus on cash collection;
•
Pick up the phone, visit
(when possible) instead of
using e-mail;
•
Set small targets, follow up and
beat them before setting the
next target;
•
Know what freight (lanes)
we are looking for when
planning sales calls;
•
Control the basics, tidiness in
the branch and on the dock,
up-to-date quality boards and
black tyres; everyone’s
responsibility!
38 MAINFREIGHT TEAM REVIEW // JULY 2021

20 Years Urgent and
Special Services
On 1st March 2021, it was exactly 20
years ago that we started our urgent
delivery services. The first urgent
shipment to Nijmegen became a fact
and soon more destinations, such as
Champ sur Drac in France, followed.
The farthest destination we delivered
– over land – was to Athens, where
carpets had to be delivered on a
Friday evening because of a store
opening the very next day. One of the
biggest highlights was chartering a
‘dedicated aircraft’ related to semi-
finished automotive products, where
we had to ensure that these products
got delivered in Genoa, Italy, in time.
Now, 20 years and 75,000 shipments
later, our team of five takes care of all
urgent and special shipments, with
deliveries that range all the way from
envelopes, packages, and pallets to
full load, to ADR and conditioned.
Determined, and at the same time
looking for the best solutions for our
customers.
It has been a hell of a ride, in which
we didn’t find regional customers only,
but customers all over the world:
thanks to our brothers and sisters.
The Blue-dy Good
Team Award
A special award was made during
the Branch Managers meeting –
the Blue-dy Good Team Award –
in recognition of the endurance of
our drivers during the pre-Brexit,
pre-Christmas meltdown on UK
motorways, and the commitment
shown by our team to get them
out of the nightmare and
home for Christmas.
In the words of one of our
drivers, ‘‘The whole situation
was horrible, and it
affected several thousand
drivers of various
nationalities. The ferry ride
to Britain was
scheduled at night
from Sunday to
Monday, so I was hoping
to arrive in ‘s-Heerenberg by
Wednesday (23 December) to get
home to be with my family. I tried to
unload as quickly and thoroughly as
possible and hoped that in the
meantime, the border situation would
clear up.
“On Tuesday, i.e. December 22, 2020,
I was ready to board the ferry with my
truck loaded with cargo to cross to the
mainland. The moment I joined the
gigantic queue
on the M20 motorway headed
towards the Eurotunnel, I realised that
I would probably have to spend
Christmas in my truck.”
Arrangements were made for our
drivers to get out of the queues, store
our vehicles and freight with a UK
associate, complete Covid testing, and
board a chartered flight. Six of the
seven affected drivers were home for
Christmas – and Pawel finally arrived
in France on Christmas Day at 2.00pm
When you think something is
impossible ... or when you try to do
everything you can but it simply does
not work out ...then remember this ...
There is an opportunity!
The award was presented to Adam,
Bertil, Wim, Ruud, Rob, Ben, Daniel,
Bogdan, Marek, Sylwester, Andrezj,
Roman, and Pawel.
Jules van de Pavert with his first deliveryJules van de Pavert 20 years later
L-R: Bertil ter maat, Wim Driessen and Ruud Tousain
MAINFREIGHT TEAM REVIEW // JULY 2021 39

Wintersport in ‘s-Heerenberg
According to the weather forecast for
the weekend of 6 - 7 February we
knew to expect (some) snow.
Therefore, we prepared ourselves with
extra team members in the weekend
to support our drivers to connect
trucks and trailers and tow out of the
snow. All drivers were informed to
come early and be prepared for snow
on the roads and premises. We also
arranged with our contractor to start
cleaning with the shovels on Sunday
early in the morning. On Sunday, 35
trucks left to start their route and
depart, and another 35 trucks left
early Monday morning.
On Monday morning at 6:30 we had a
queue of 50 trucks cleaning the roofs
and another 35 trucks having
problems to get away from our
parking and loading docks. Together
with situation on the roads we decided
not to go out with these trucks.
All drivers stayed and helped during
the day to dig out the trucks and
trailers and get our docks and parking
as much as possible free of snow. It
was a great team effort to get all
freight delivered in due course after
this situation.
A big compliment to all team members
who came earlier, or worked double
shifts in these extreme conditions.
Opening of our
Timisoara Transport
Branch (Romania)
In 2020, when the pandemic started
and a lot of companies were curbing
their activities and hold off their plans,
Mainfreight accelerated development
in Romania by starting a transport
branch in Timisoara with two team
members as a sub-branch of our
Transport branch in Cluj.
Based on our enthusiasm and focus
on development, we started to look for
a cross-dock in August and we
managed to build a team of four team
members.
Now Timisoara is a stand-alone
branch, in a new Mainfreight blue
cross-dock, of 1000 sqm with three
docks and one drive-in, and 200 sqm
of open offices, developing fast to the
regional hub for domestic distribution.
It’s already a gateway for Italian
Groupage traffic and support for the
local customers.
The team does not stop here, we want
to bring Timisoara to the next level by
being the main gateway for Central
and South Europe, regional hub for
East Hungary and Bulgaria, and
proudly the biggest supply chain
company in area. The team would like
to thank every one for the support and
we promise to “Paint the world blue”.
L-R: Valentin Pasat , Vlad Bohariu, Aluna Stanculescu, Flavius Boros
Pictures made by Willem Pietersen
40 MAINFREIGHT TEAM REVIEW // JULY 2021

Mainfreight Shanghai
by Joan Ji
New Mainfreight trucks
in Shanghai
Over the past few years, we were
dedicating ourselves to enhance
Mainfreight branding reputation in the
local market and to provide premium
cartage services to our customers.
In second half of last year, Mainfreight
Shanghai added three container trucks
and now we have four trucks in total.
The trucks provide great advertising as
they move through the city.
ASIAASIA
Mainfreight Asia – Cary Chung
W
hat a year and what a
finish!!! I want to take this
opportunity to thank all our
team across the globe for everything!
We all come from different
backgrounds, experiences etc but
what makes us unique is our “BLUE
DNA”!!! Thank YOU!!!
By the time this newsletter is public,
I will have celebrated my 10th
anniversary with Mainfreight. In 10
years, we grew from less than 100
team members to 425 team members,
9 branches in 3 countries, to 29
branches in 9 countries and evolved
from a business that mainly focused
on ocean exports to a business with
clear air, ocean and supply chain
divisions offering full freight and
logistics services to our customers.
We have learnt many lessons over
the years and have adapted now to
the best set-up for our team and our
foundations.
By doing so, we can achieve better
stability in our team, expand our
customer base and hence achieve
better results. This is with a combined
contribution and focus from our team;
Well Done!
In 2020, not even Covid could stop us
from expanding. We opened our first
Korean branch in Seoul which marks
our 9th Asian country. In China and
Japan, we expanded our regional
sales offices to Suzhou and Osaka
respectively. We take this opportunity
to welcome all new team members to
the family once again!
Moving into the new year, we must
continue to focus on:
•
Sales: The Asia freight market
offers enormous in-country
opportunities. Our spread across
Asia should enable us to be close to
decision makers, and we must make
use of our muscles to be in front of
these decision makers.
•
Customer Excellence: Proactive and
customer first. Our team must have
proper structures for on-boarding
new customers, maintain customers’
expectations and always be thinking
how we can enhance our customers’
supply chain.
•
Building and Developing our teams:
We must focus on developing our
people and promoting from within.
Not only are we in the biggest
freight market, but we are also in
the biggest population region. We
need to be injecting all with blue-
blood and contributing to the local
talent pool.
Lastly, we would like to again thank
you all very much for your dedication
and commitment to our business. We
would not have made it without each
of you and every day our business is a
better business because of you.
Stay Safe Team!
MAINFREIGHT TEAM REVIEW // JULY 2021 41

Moving from Shanghai
to Auckland
Total of 291 TEUs were booked on
the vessel during this project.
We completed all operations by
31 March, almost 95% customs
clearance was made by our
Mainfreight customs broker team.
The original target was 300 TEUs,
and we got 300 bookings initially but
9 TEUs were cancelled on 29 April
due to cargo readiness issues.
We had 59 TEUs of free handle
bookings by Shanghai team, which
occupied 20% of total TEUs.
We could see our whole team’s
(Sales+Customer Service+Operation
+Customs broker teams) effort and
managed to complete the mission in
the short time period given. There is
always room for improvement and we
are working towards growing the
business while always displaying our
Special People, Special Company
attitude.
Shanghai 20th Anniversary
The Mainfreight Shanghai team recently celebrated our
20th anniversary. Shanghai branch has experienced
continued growth from a small branch to a large and
entrepreneurial enterprise. Everyone in the team has a
clear vision for the future, and our unity has overcome
many obstacles, to achieve one goal after another.
We still have a long way to go, let’s keep working together
and enter a brilliant new realm with vigorous vitality.
The Magnificent Shanghai Team gathered to celebrate 20 Years!
Well done Team!
42 MAINFREIGHT TEAM REVIEW // JULY 2021

Hong Kong by Jacky Lam
Last year was tough for every one of us due to the spread
of Covid-19 over the world but all HK team members
worked together very hard to overcome the difficulties. I
really appreciate all my team’s effort and I am proud to say
we have a great achievement in financial result, people
development and business development. Looking forward
to the 2022 financial year, the HK team needs to keep the
momentum to make a greater achievement by optimizing
service quality, progressing our business development, and
attracting energetic talent.
Service
Multi-Country Consolidation (MCC) is a cost-effective
solution to optimize the loading of shipments and reducing
cost at the destination. It is important that these programs
are capable of delivering long-term, sustainable, and
profitable results across each region.
Air EU Trade: Hong Kong Sales team built a very good
atmosphere with Frankfurt team on air product
development from FRA to HKG.
A Word from Team Members
– Trainees in Shanghai
Open discussions and brainstorming
sessions to solve problems helped me
gain better comprehensive logistics
knowledge since I began my first job
as a member of Mainfreight
Development Program after I
graduated from university. Let’s be
optimistic and nurture “blue blood”
culture– Chris Deng
After half a year journey with
Mainfreight, I not only learned a lot but
also feel that Mainfreight is more like
a family than a company. What
impressed me the most is the open
atmosphere and culture. I am excited
about my future in Mainfreight. Let’s
get it started! – Mickey Qian
I’m a swimming athlete. I’m a graduate.
I’m Jeffery. It’s a great honor to join
the Mainfreight family, I can apply
what I learned during training to my
everyday work and create my own
value for the business. Always stay
foolish, stay hungry and be humble
– Jeffery Xiao
Shanghai Custom Broker Award
2020 was a challenging and difficult year but it didn’t stop
the Mainfreight Shanghai team to re-gain the title of
“Excellent Customs Broker in Shanghai”.
We have won this award three times now and it ensures
our commitment to excellent service to our customers.
L-R: Apple Zhu, Penny Tang, Joan Ji, Eric Sun, Yuki Xu
L-R: Mickey Qian, Chris Deng, Joan Ji, Jeffery Xiao
LCL Import – Hong Kong Sales team continued working with CaroTrans special rate program in order to get more
baseload on hand. Closely working with US teams to develop our own consol box to Hong Kong + South China.
MAINFREIGHT TEAM REVIEW // JULY 2021 43

Expansion for Hong Kong
Warehousing
In Hong Kong, we continue to expand
our warehouse facility, we will utilize a
33,000 sq.ft area and the construction
of the new facility is underway with
expected completion in late 2021.
This is an important chapter in the
ongoing development of Mainfreight
in Hong Kong that will help us
improve our service to our existing
customers as well as looking for new
opportunities and to achieve
necessary growth.
To align with our organization’s
development plan, we are planning for
a dedicated area with access control
for high-value / pharmaceutical
goods. Stay tuned to see what’s
coming up!
Qingdao by Vicky Zhao
With the whole team’s efforts, last
year saw the Qingdao team break
historical records and achieve the
highest performance numbers since
Qingdao opened! Recently, we
re-organized the teams, two new team
members joining us in March, and
some existing team members
promoted from within. We believe that
we will achieve a new level with the
new management team, with new
blood, with all team members!
A new financial year is ahead of us, a
new world is opening for us! Thank
you for all of your supports to us!
Please join me to show our
congratulations to them. Let’s move
forward together!
Cotton Industry - Business Development by Tiger Li
I am Tiger Li from Mainfreight Qingdao
team, I have been in Qingdao team for
more than 6 years. Before I joined
Mainfreight, I focused on the
warehouse business and have rich
experience in the cotton industry.
I still remember the time when I
attended the first sales training in
Hong Kong, Our Asia General Manager
- Cary introduced me to all team that
Tiger is a cotton guy. This is because
he believes I have rich experience in
cotton business for many years. From
that time, I take the resolution to bring
cotton business into Mainfreight.
In the first 3 years with Mainfreight,
I didn’t gain any cotton business,
because most cotton customers select
service providers with strict policies.
We never gave up and tried our best to
keep a good relationship with potential
customers. Finally, after almost
2 years’ efforts, Mainfreight gained
the trust from a global agricultural
merchant and processor. We signed
the contract with them in 2019.
The first shipment 200 tons of US
cotton was assigned to us in 2020.
Till now, we have handled 8100 tons
(357x40’HQ) of import shipments and
all gated into our bonded warehouse,
Of these 8100 tons, 2200 ton already
gate out, and it is a regular moving
business. We are excited to provide
excellent service to our customer, at
the same time, it brings Mainfreight
Qingdao into an exciting cotton world.
Special people, special company,
I really have deep understanding on
these words now. How I want to be a
special one in Mainfreight. Keep
moving and never give up, surround
myself with exciting opportunities, then
finally achieve what I want to be...
L-R: Vicky Zhao, Guo Liang, Tiger Li, Zou Liming
44 MAINFREIGHT TEAM REVIEW // JULY 2021

Malaysia by Jin Ang
Malaysia Sales Team Bonding Time
2020/2021 FY was unique with the pandemic affecting all
of us, from daily lifestyle to business operations. The sales
team retained the dynamic sales culture and seized the
opportunity to drive for more business during this moment.
The team had been shaped, and grown from their
experience with the new norm. We faced challenges -
from attending to safety requirements, no physical
meetings, and space shortages, to customer retention.
We recently did a reset with a Sales Team Bonding
session. All of us contributed to brainstorming strategies
and targets for the coming financial year. As well, each of
the team members prepared a session to contribute to the
agenda. From 3 Pillars puzzle game, Mainfreight Quiz,
Personality Test, to Tabata Exercise. We believe that after
the team building, the sales team is even blue-er now.
Shenzhen
Promotion Within – Sea Freight Manager, Rolla Liu
My name is Rolla Liu, from
Mainfreight Shenzhen. I am glad to
have this opportunity to be a Sea
Freight Manager at Shenzhen office.
I really enjoy working in Mainfreight -
a creative, passionate and young
company.
During the critical situation last year,
I understood my operation team was
facing high stress from work. It was
my first challenge as leader and I tried
to share my experience to my team by
suggesting to exercise after work
even if we’re exhausted. Exercise
helped me to release the stress from
the work and I thought it was a good
way for the team to let off some steam
and increase their immune system.
Doing exercises such as running,
dancing or yoga is a good way to calm
your mind and allow you to come up
with solutions for the difficulties faced
during the day. Stress is often seen as
a negative quality but it can also
motivate and push us to perform at a
higher level, improve our problem
solving skills, and contribute to the
team efforts. The important thing is
that you need to find a way to release
the stress and pressure faced during
the day and turn it into positive energy.
I am lucky to be one of the members
in Mainfreight family, and believe all of
us can find our own values in
Mainfreight. Thank you.
L-R: Vennie Yap, Keong Lee, Jensce Tan, Terence Lim
Introducing Mainfreight
Korea
April 13 2021 was Mainfreight Korea’s
first year anniversary. Mainfreight
Korea has been successfully launched
and laid the foundation for its business,
even in the unstable worldwide Air and
Ocean markets.
Our Korea Branch Manager, Edward
Son, has been on board in Mainfreight
Korea from February 2020. Edward
started his career in sales and
marketing before moving to sales and
operations leadership, with 14 years
of industry experience. He has
enthusiasm and a passion for
business development in what is an
untested area for Mainfreight and his
encouragement will show our team
the way to achieve success.
Introducing the Mainfreight Korea
team, each individual has their own
best talents from the diversified
working experiences in local and
global forwarding companies.
Although the career maturity and
scopes of jobs of each are different,
Korea team L-R: Jacob Park, Tei Kwak, Yehwon Kim, Edward Son, Sol Lee, Sanghyun Baek,
Suah Yang, Minjoo Lee, Juhyun Park, Eunkyung Kim, Minji Kim
MAINFREIGHT TEAM REVIEW // JULY 2021 45

they understand the customers’ needs comprehensively to
provide the best business solutions by putting the greatest
efforts.
Korea is famous for its well-known transportation hubs with
the Inchon airport and Busan seaport, which feature the
best connections with the world. Incheon airport, as one of
the key gateways for Asia, is taking an important role to
provide the connectivity with US, Europe and other Asian
region. Busan seaport, on the other hand, is the easiest
access to the other ports in Japan, Singapore, and Hong
Kong. This is why many global companies are considering
Busan Port as their important hubs to connect the other
Asian and Worldwide regions. Mainfreight Korea designs
the business strategies and logistics solutions by taking the
best advantages with the strong competitive capabilities of
Inchon airport and Pusan seaport that will contribute to vast
the business growth in coming future.
The rookie of the year: Jacob Park L-R: Edward Son & Jacob Park
New Pusan, Korea – Business Development Manager
I am very pleased to announce that
Chris Jeong has joined our
Mainfreight Korea family as a Senior
Business Development Manager in
March 2021. Mainfreight Korea has
set up its main office in Seoul, the
capital city of Korean peninsula, with
no previous existence in Busan. As of
Chris’ onboard, he will work on
developing the business opportunities
locally not only in Busan but also with
the adjacent cities to expand our
Mainfreight Korea coverage.
Chris has been 9 years’ experience
working at a Korean logistics company.
He has a great seafreight knowledge
and is confident he can bring valuable
potential business opportunities to
Mainfreight Korea. Chris has got his
Bachelor’s degree in International
Logistics from Pukyung National
University. Chris has a passion for
playing table tennis in his spare time,
he welcomes any challengers in
playing table tennis. Don’t forget to
bring your table tennis racket to win a
game from him if you can!
Japan by Rui Kawasaki
IATA License – Mainfreight Japan
We have successfully applied and received our IATA License in Japan.
We are looking forward for a rapid airfreight development in Japan soon.
46 MAINFREIGHT TEAM REVIEW // JULY 2021

Asia Branch Manager Meeting
This year’s Mainfreight Branch
Managers conference was maybe a
bit different from those of the past
years. Even though we could not meet
in person; nothing stopped us from
working together. Glad to see all Asia
Branch managers via Webex.
New Sales Office – Suzhou
November 15th 2020 was the official opening of our
Mainfreight Suzhou sales office. The establishment of this
sales office was in line with the strategic and growth goals
of Mainfreight’s business development plans in the entire
Jiangsu province where it links with the satellite cities such
as Kunshan, Taicang, Changshu, Wujiang and
Zhangjiagang around the Shanghai city. In addition,
Suzhou is an important centre for high-tech industries.
LHS: Front-Behind: Jerry Chan, Jacky Lam, Franky Lui, Mandy Cheng
RHS: Front-Behind: Clement Chong, Cary Chung, Vincent Lee, Joe Cheng
L-R: Emily Qiu, Joan Ji, Nonika Mo, Jackie Zhang
New Offices for Guangzhou and Chengdu
Our Guangzhou and Chengdu teams are very happy with their brand new branch locations
New Guangzhou officeNew Chengdu office
MAINFREIGHT TEAM REVIEW // JULY 2021 47

Mainfreight Americas – John Hepworth
T
hank you team for the
incredible hard work done over
the last financial period and in
particular, to the teams in our
warehouses and freight depots, and
our owner-drivers who had to come
into work when things were at their
worst through the pandemic. This
commitment to the Mainfreight family
is what makes us special. We can be
very proud of our achievements in a
time that has been like nothing we
have experienced before, well done.
With a new financial year ahead of us
we have good momentum building
and must keep our focus on things
that have gotten us there:
•
Sales focus and a strong sales
pipeline – this is everyone’s
responsibility.
•
Engaging our leaders in as many
sales calls as possible.
•
Exceptional customer service
achieved by good communication
with our customers.
•
Protecting our margins.
•
Collecting our accounts receivable
on time – we must expect this from
our customers; likewise, we pay our
vendors on time.
•
Ensuring we employ the right
people to fit our culture, and sharing
our passion with them.
•
Promoting from within which allows
us to maintain our high quality
standards.
•
KPI’s drive our business – work
them and seek improvement all the
time.
A special shout out to our Transport
team as they closed the door to
freight forwarding of freight through
the implementation of our new LTL
software, and at one of our busiest
times. It was great to see you get in
behind the change with the
excitement of working as a team to
make this happen. Well done.
We have an opportunity to build off
this past year, making sure we take
what we have learnt through these
extraordinary times, and that we hit
the ground running, for another
strong year.
AMERICASAMERICAS
Team,
It is sad for me to advise that this is
the last Newsletter that I will be
contributing to before taking
retirement at the end of September
2021. This is, for me, the right time
to move on and allow the next
generation to come through and take
the Americas to the next level, whilst
I return to Australia and be part of
my grandkids’ lives.
Personally, I could not be more proud
of being part of Mainfreight
throughout the past 24 years. For
those around the world that I have
met and worked with, thank you for
your support.
As a team we are unbeatable and it
shows with our growth and
expansion globally. Choosing
Mainfreight as a career gives you all
the ingredients of a lifetime of
opportunities and growth. Take the
opportunities that come your way
and enjoy this very special company.
Mainfreight has allowed me to fulfil
my dreams of leading a business in
the largest economy of the world,
given me the autonomy to do this
with my team, allowed me to see our
youth grow through the business and
become team leaders, and at the
same time enjoying every day that
I worked.
Mainfreight certainly is a special
company with special people.
Signing off – John
Our branded fleet continues to grow – newly painted trailers in the LA depot
48 MAINFREIGHT TEAM REVIEW // JULY 2021

Mainfreight Warehousing North America – René van Houtum
A
nother financial year has flown
by, and we can look back on
another successful year.
We had to uphold our status as a
company that becomes stronger in the
face of adversity... And we did, with
pleasing revenue improvement!
Obviously, a lot of this growth came
from new customers, but we also saw
many of our existing, long-term
customers increase their sales
compared to previous years. Looking
forward, our sales pipeline is full of
opportunities; by no means are we
planning to slow down. The teams
around the country have worked
incredibly hard to continue to grow our
business and to delight our customers.
Thanks a lot for all the effort put in, it is
very much appreciated!
We continue to expand our warehouse
footprint. In Atlanta, we extended our
footprint by almost 100,000 square
feet to 150,000 square feet. We
signed a lease for our first Warehousing
Branch outside the USA, for a building
in Toronto, Canada. This 113,000
square feet building is brand new and
we expect to be operational in the
beginning of May.
In the Dallas area, we moved into a
100,000 sq. ft. overflow warehouse to
accommodate new customers, and we
are looking at moving into a new,
long-term building in the very near
future. We started warehousing in
Dallas six years ago with 150,000 sq.
ft. and we are now managing
1,300,000 sq. ft., ... and growing.
In the meantime, our sales team has
expanded to 10 people. All sales team
members have been promoted from
within and have worked in our
warehouses before moving into a sales
role. The team has extensive
knowledge of our processes and
systems, which enables them to have
detailed discussions with potential
customers about how we can help
them to improve their supply chain.
This, in combination with passion,
energy and a lot of enthusiasm, has led
to growing sales pipelines for our
branches. It gives us confidence in the
future and the feeling that we can
continue with our strong growth figures.
Recently we have started applying
voice-picking techniques in our North
American warehouses. It is a good
sign of how we are maturing as a
business. Our Atlanta Warehouse was
the first to introduce “voice”. Based on
experience in New Zealand, Australia
and Europe, we expect to increase
productivity and accuracy in our
order-pick processes.
In our Dallas warehouse, we will be
introducing our first mechanized
solution which will increase productivity
and accuracy in our sorting processes,
after a “bulk-pick” of orders.
At the time of writing this newsletter,
we are in a process of implementing
this system, more to come in our
Christmas newsletter!
As we continue to grow, we need to
make sure that we continually
appraise ourselves and look at what
we can do better.
1. Presentation. The last 12 months
have been extremely busy and we
have worked many months in
peak-season mode. Let’s not use
this as an excuse to lower the bar
... We need to present ourselves
professionally, at any time!
2. Team. Look after our team, our
most valuable asset. And look after
yourself! Many of us have not had
a vacation for a long time. Every
now and then, we need to “log-off”
and recharge the battery.
3. Continuous Improvement.
The best way to keep our
customers happy, besides great
service, is to share ideas on how
we can improve our services and/or
reduce cost. Remember that our
team is a source of great ideas, and
we need to discuss these during
our positive action team meetings.
4. Team-development: as we say
within Mainfreight, our growth is
only restricted by the lack of team
development. We should spend
time educating ourselves, so team
members are ready to step into
sales roles, account champion or
branch manager roles.
5. Help, wherever you can, we are one
team! Wherever and whenever we
can, please make sure you help out
your fellow team members. In our
warehouses, but also team
members that work for different
divisions. There is a reason why
we don’t have job-descriptions ...
Last year has taught us (again) that we
are working for a unique company that
has a longterm vision and an
unparalleled culture that can overcome
adversity. Being part of this is exciting
and motivating. We are looking
forward to working with you on
developing our business.
Our new Toronto branch: first goods have arrived in our new warehouse, and the office is almost ready!
In the background, one of the busiest highways in North America.
Antonio Cunningham, Mainfreight Atlanta,
using voice-picking
MAINFREIGHT TEAM REVIEW // JULY 2021 49

Mainfreight Transport North America – Shawn Roach
T
he US Transport team spent the
last financial year transforming
our freight culture, from that of a
freight forwarder to an every-day
carrier, to align our business with the
other Transport divisions in other areas
of the Mainfreight world. Armed with
an every-day freight mentality for the
first time, our journey began. No pain,
no gain.
As well as instilling the cultural shift,
Transport needed an operating system
that drives and reinforces a carrier
mentality. And so, from July 2020 we
embarked on our Follow the Freight
operating system milestone, it was a
now or never moment. It had to be now.
Thank you team for aligning yourselves
with our carrier journey. We are now a
few months into our change, which
puts revenue and profit at the point of
origin, supporting our network growth.
Mainfreight offices are ready to
achieve revenue growth in this new
financial year, and the resulting freight
volumes will fill our inbound and
outbound line-hauls, which are now
close to 500 per week. We are super
excited to double down on our brand,
with a commitment and plan to brand
100 pieces of equipment, earmarked
for this year.
Thank you again team for your
energy and commitment to creating
a significant presence in the carrier
marketplace. You all make a
difference.
Focus Points for
Transport:
•
Think bigger; Be bold
•
Our Brand development is
absolutely critical this year.
Our network must continue to
get more blue
•
We must continue to think and
act like insurgents; the carrier
market’s quality and commitment
is at an all-time low – we can
provide better
•
Act as a network, win as a team
•
Quality KPI’s are who we are,
they are our commitment to our
customers and to ourselves.
Americas Transport Sales – Shaun Upper
North America is still facing
unprecedented times. Customers are
enduring extraordinary supply chain
constraints. US ports are backlogged,
and this is spilling over into constraints
in the domestic transport market.
The competition is set in their ways,
and not recognizing a significant need
in the market. Customers are looking
for help; customers are looking for
solutions. Decision makers are now
beginning to recognize the
shortcomings of their transport
partners.
We must not lose sight of what is
important. We are different; we are a
special type of carrier. We are flexible
and can provide different solutions.
While our competition simply feeds
their LTL system, we solve problems,
and consult our customers as valued
partners.
We know what makes us unique and
we will use it to our advantage.
Mainfreight is decentralized and
makes decisions as close to the
customer as possible. This allows us
to be more customer centric, and tailor
our solutions to meet customer needs.
Our flexibility and nimbleness is a
differentiator in the market.
Our team remains fixated on
sustainable growth, and pursuit of ideal
freight. Our eyes have not wandered
from FMCG, food, beverage, DIY, and
recession-proof goods. We must
continue to invest in the most talented
of sales executives and account
managers with a goal of delighting our
customers with our service.
North America is seeing a growing
trend of praise from our customers
who recognize us as a strategic
partner for growth. Our position with
our largest customers is strengthened
through consultative key account
management, and this is proving to
yield significant growth. We will not let
the past year dictate our targets for
this financial year. We have set our
sights high.
Our sales managers Jay Patel,
Aden Gelmi, Starr Bollefer, Greg Lux,
along with the rest of our Sales Team
are living this strategy daily. This
past year has been a rollercoaster,
and I thank you all for your dedication
to building something special.
Even more
EFFICIENCY on the
DOCS in Mainfreight
North America –
Melissa Bowder
By the time you read this article our
branches will have the newest and
greatest in technology on our docks!
Connected real-time to Mainstreet,
our new depot wands will allow our
team on the docks to outturn
incoming linehauls and complete their
daily stock takes, and coming soon
they will also update check weighs on
the wands!
Many thanks to Rodney Harris and the Newark, New Jersey team, the first to test
and go live with the depot wand technology!
50 MAINFREIGHT TEAM REVIEW // JULY 2021