2022 Full Year results, annual and sustainability reports
Chorus Limited
Level 10, 1 Willis Street
P O Box 632
Wellington
New Zealand
Email: company.secretary@chorus.co.nz
STOCK EXCHANGE ANNOUNCEMENT
22 August 2022
Chorus 2022 full year results, annual report & sustainability report
The following are attached in relation to Chorus’ FY22 full year results:
1. Media Release
2. Investor Presentation
3. Annual Report (including audited financial statements)
4. NZX Financial Results Announcement
5. NZX Distribution Notice
6. Sustainability Report
7. Letter to investors
Chief Executive Officer JB Rousselot, and acting Chief Financial Officer Andrew Carroll,
will discuss the FY22 full year results by webcast at 10.00am New Zealand time today.
The webcast will be available at www.chorus.co.nz/webcast.
Authorised by:
Andrew Carroll
Chief Financial Officer (acting)
ENDS
For further information:
Brett Jackson
Investor Relations Manager
Phone: +64 4 896 4039
Mobile: +64 (27) 488 7808
Email: brett.jackson@chorus.co.nz
Steve Pettigrew
Head of External Communications
Mobile: +64 (27) 258 6257
Email: steve.pettigrew@chorus.co.nz
---
FY22 FULL YEAR RESULT
22 August 2022
22 August 2022
Disclaimer
This presentation:
• Is provided for general information purposes and does not constitute investment advice or an offer of or invitation to purchase Chorus
securities.
• Includes forward-looking statements. These statements are not guarantees or predictions of future performance. They involve known
and unknown risks, uncertainties and other factors, many of which are beyond Chorus’ control, and which may cause actual resultsto
differ materially from those contained in this presentation.
• Includes statements relating to past performance which should not be regarded as reliable indicators of future performance.
• Is current at the date of this presentation, unless otherwise stated. Except as required by law or the NZX Main Board and ASX listing
rules, Chorus is not under any obligation to update this presentation, whether as a result of new information, future events or otherwise.
• Should be read in conjunction with Chorus’ audited consolidated financial statements for the year to 30 June 2022 and NZX and ASX
market releases.
• Includes non-GAAP financial measures such as "EBITDA”. These measures do not have a standardised meaning prescribed by GAAP and
therefore may not be comparable to similar financial information presented by other entities. They should not be used in substitution for,
or isolation of, Chorus' audited consolidated financial statements. We monitor EBITDA as a key performance indicator and we believe it
assists investors in assessing the performance of the core operations of our business.
• Has been prepared with due care and attention. However, Chorus and its directors and employees accept no liability for any errors or
omissions.
• Contains information from third parties Chorus believes reliable. However, no representations or warranties (express or implied) are
made as to the accuracy or completeness of such information.
FY22 FULL YEAR RESULT
2
Agenda
>FY22 overview4
>Market trends 5-9
>Financial results and capex10-16
>Crown financing and debt17-18
>Dividend and FY23 guidance19-20
>Regulation 21-22
>Connecting Aotearoa23-24
>Strategic focus for FY2325-33
>Q&A
Appendices
▪A: Connections, market trends, pricing35-37
▪B: Sustainability metrics38
▪C: Additional financial information39-42
22 August 2022
JB Rousselot, CEO
Andrew Carroll,
Acting CFO
JB Rousselot, CEO
FY22 FULL YEAR RESULT
3
22 August 2022
FY22 FULL YEAR RESULT
4
FY22 results overview
5
69% uptake across UFB footprint (+4%)
>On track for 1 million connections by December, despite COVID
challenges
▪959,000total fibre connections (GPON + P2P); 88,000 added in FY22
▪919,000connections (including business premium) in UFB areas out of
1,324,000 customers able to connect (FY21: 837,000/1,282,000)
▪rollout 98% complete; ~17,000 premises to pass by end 2022
▪Auckland nearing 80% uptake; strong growth in Wellington
63
66
69
72
74
37
39
42
46
50
60
63
65
67
69
30
35
40
45
50
55
60
65
70
75
80
FY20HY21FY21HY22FY22
Chorus fibre uptake
(% uptake vs available addresses)
UFB1UFB2Total (average)
22 August 2022
FY22 FULL YEAR RESULT
50%
55%
60%
65%
70%
75%
80%
AucklandDunedinWellington
UFB uptake by city
Jun-21Sep-21Dec-21Mar-22Jun-22
student
holidays
▪Auckland, Wellington and Dunedin cover >70% of UFB1 homes and businesses able to connect
Uptake (%)
22 August 2022
FY22 FULL YEAR RESULT
6
0
10,000
20,000
30,000
40,000
50,000
60,000
70,000
FY19FY20FY21FY22
Managed migration: installations vs activations
Service activation: from copper
Service activation: from offnet
Fibre installations
>COVID constrained suburban programme in
FY22 with installations dropping from 61k to
43k
>focus shifted to promoting activation of pre-
installed fibre sockets:
▪~32k activations (FY21: 29k), including 16k
offnet activations (FY21:13k)
▪lifted activation rate within 12 months to ~59%
from ~56% (FY21)
Targeted migration programme lifts activations
22 August 2022
Connection changes by Zone (indicative as at 30 June)
* Includes planned Chorus UFB1, 2 and 2+ coverage
**Excludes 9k partly subsidised education connections and 12k fibre premium and data services (copper) connections
4
7
9
7
5
-3
-2
-2
-1
-1
-2
-2
-3
-3
-5
-8
-7
-6
-8
-10
-2
-1
-2
-1
-2
-2
-2
-2
-3
-2
-10-50510
Q4 FY22
Q3 FY22
Q2 FY22
Q1 FY22
Q4 FY21
Q4 FY22
Q3 FY22
Q2 FY22
Q1 FY22
Q4 FY21
Q4 FY22
Q3 FY22
Q2 FY22
Q1 FY22
Q4 FY21
Broadband connections
Copper (no broadband) connections
Quarterly change (’000s) by zone**
FY22 FULL YEAR RESULT
Other fibre
company (LFC)
zone
Broadband connections35,000Disconnections continue due to Local Fibre
Company and fixed wireless provider activity,
with some slowdown due to COVID-19 effects.
Copper line (no broadband)19,000
TOTAL54,000
Non-UFB zoneBroadband connections142,000Some expansion of wireless broadband footprint
through Government backed programme. New
housing outside of UFB zone driving fibre
premises growth.
Copper line (no broadband)29,000
TOTAL171,000
Chorus UFB zone*Broadband connections1,012,000Continued broadband growth driven by Chorus
incentives and migration campaigns. Copper
voice disconnections reflect migration to fibre
and targeted fixed wireless activities.
Copper line (no broadband)55,000
TOTAL1,067,000
7
▪fibre boost in December has seen 68% of residential connections graduate to 300Mbps plans
▪1Gbps uptake grew from 19 to 23% of residential connections, continues to make up ~30% of new adds
▪Hyperfibre2/4/8Gbps connections now ~1k
22 August 2022
FY22 FULL YEAR RESULT
>90% of mass market connections on 300Mbps+
0
10,000
20,000
30,000
40,000
50,000
60,000
70,000
80,000
90,000
100,000
June 2021June 2022
Business
1Gbps500Mbps300Mbps200Mbps100Mbps<100MbpsVoice
0
100,000
200,000
300,000
400,000
500,000
600,000
700,000
800,000
900,000
June 2021June 2022
Residential
1Gbps300Mbps200Mbps100Mbps50MbpsVoice
8
No. of connections
No. of connections
Total network traffic grew 23% in FY22
22 August 2022
FY22 FULL YEAR RESULT
9
▪peak time average grew to 3.3Tbps; Fortnitedrove record 4.2Tbps in March
▪total traffic grew 1.3 billion gigabytes to 7,140 petabytes
▪fibre users averaged 567GB in June, up from 500GB in June 2021
Financial performance
Andrew Carroll, Acting Chief Financial Officer
22 August 2022
FY22 FULL YEAR RESULT
Income statement
22 August 2022
FY22
$m
FY21
restated
$m
Operating revenue965955
Operating expenses(290)(298)
Earnings before interest, tax,
depreciation and amortisation (EBITDA)
675657
Depreciation and amortisation(427)(427)
Earnings before interest and income tax248230
Net finance expense(142)(152)
Net earnings before income tax10678
Income tax expense(42)(27)
Net earnings for the year6451
>average interest rate on debt reduced from 4.2%
to 3.8%
>gains from network optimisation programme
>careful cost management and release of holiday
pay provision mitigate COVID/inflation impacts
FY22 FULL YEAR RESULT
11
>underlying FY22 EBITDA $660m when allow for
$15m of one off gains (see next page)
22 August 2022
FY22 FULL YEAR RESULT
12
Underlying EBITDA & FY21 restatement
FY22
reported
$m
FY21
statutory
results
$m
Adjustment
$m
FY21
Restated
results
$m
Field services products7162+870
Total operating revenue965947+8955
EBITDA675649+8657
Holidays Act provision
Lease change
Legal settlement
(9)
(3)
(3)
UNDERLYING EBITDA660657
22 August 2022
FY22
$m
FY21
restated
$m
Fibre broadband (GPON)548477
Copper based broadband153203
Copper based voice5268
Fibre premium (P2P)6668
Field services7170
Value added network
services
2730
Infrastructure3027
Data services copper69
Other123
Total965955
copper revenues declining as customers migrate to Chorus fibre or
competing fibre/wireless networks
>growing fibre uptake and ARPU*: June FY22 $50.67 vs June FY21 $49.87
>direct fibre and backhaul growth helping offset legacy churn
Revenue
>ongoing reduction as customers transition to cheaper fibre services
FY22 FULL YEAR RESULT
13
*ARPU is total GPON revenue for the June month, divided by the average of May and June connections
>greenfieldsrevenue of$29m (FY21: $24m)
>change in accounting lease treatment for retailers’ use of Chorus buildings
>$3m legal settlement, $3m sale of surplus property, $3m change in lease
contract
>$9m holiday pay provision released; 2% reduction in staff numbers, but
lower capitalisation due to COVID
>fault volumes reduced with migration to fibre and COVID lockdown;
beginning to realise copper fixed cost savings –see page 41
>rates increases, ‘make good’ costs for corporate office changes
22 August 2022
FY22
$m
FY21
$m
Labour 6474
Network maintenance5963
IT5048
Other network costs2929
Rent, rates and property
maintenance
2824
Electricity1718
Regulatory levies98
Provisioning12
Consultants87
Insurance44
Other2121
Total290298
Expenses
>new levy for fibre regulation
FY22 FULL YEAR RESULT
14
>growing as fibre uptake increases and the asset ages
22 August 2022
FY22 gross capex $492m (FY21: $672m)
FibrecapexFY22
$m
FY21
$m
UFB communal77147
Fibre installations & layer 2195275
Fibre products & systems1214
Other fibre & growth7991
Network sustain1311
Customer retention costs2729
Subtotal403567
>UFB2 rollout winding down; 38,000 premises passed
>greenfields$54m (FY21: $47m) and West Coast fibre $15m (FY21:
$32m)
>reduced market activity due to COVID
>117,000 installations (FY21:172,000)
FY22 FULL YEAR RESULT
15
Fibre communal and installations capex reducing
▪Average cost per UFB1 premises connected: $1,015* vs $1,025 -$1,175 guidance
▪Average cost per UFB2 premises connected:$1,187*vs $1,150 -$1,300 guidance
* excludes layer 2 and includes standard installations, some non-standard single dwellings and service desk costs
22 August 2022
FY22 Capex: Copper and Common
CommoncapexFY22
$m
FY21
$m
Informationtechnology3146
Building& engineering services2014
Subtotal5160
CoppercapexFY22
$m
FY21
$m
Network sustain2729
Copperconnections11
Copper layer234
Customer retention costs711
Subtotal3845
FY22 FULL YEAR RESULT
16
>continuing to trend down as connections reduce
>shift to agile delivery; FY21 included large lifecycle
system development
>included office relocation costs
Sustaining capex $161m (FY21: $180m) see Appendix p40
>up to $1.33 billion CIP financing available
by 2023 (57:43 equity/debt)
>$1,254m drawn at 30 June 2022
>At 30 June, debt of $2,389m comprised:
▪Long term bank facilities of $350m ($190m drawn)
▪NZ bonds: $400m and $500m
▪Euro Medium Term Notes $1,299m (NZ$ equivalent at hedged rates)
NZ
$M
22 August 2022
200
500
200
785
514
85
90
137
174
16
30
35
0
100
200
300
400
500
600
700
800
CIP debt securities available
Face value of CIP debt securities issued
EUR EMTN
NZ Bond
Crown financing and debt profile
462462
306
24
81
U F B 1
E Q U I T Y
U F B 1 D E B TU F B 2 / 2 +
E Q U I T Y
U F B 2 / 2 +
D E B T
drawnundrawn
NZ
$M
FY22 FULL YEAR RESULT
17
22 August 2022
Net debt/EBITDA
As at
30 June 2022
$m
Borrowings2,389
+ PV of CIP debt
securities (senior)
225
+ Net leases payable187
Sub total2,801
-Cash88
Total net debt2,713
Net debt/EBITDA*4.08x
>ND/EBITDA reduced from 4.18x (FY21 restated) to 4.08x
▪leases reduced from $264m (FY21) due to change in third party lease
arrangements
▪ND/EBITDA calculation excludes release of $9m holiday pay provision
>ratings agency thresholds:
▪Moody’s5.25x
▪S&P5.0x
>the Board considers that a ‘BBB’ credit rating or equivalent is
appropriate for a company such as Chorus
▪intention that in normal circumstances the ratio of net debt to EBITDA
will not materially exceed 4.75x
▪financial covenants require senior debt ratio to be no greater than 5.5x
*Based on S&P and bank covenant methodologies
FY22 FULL YEAR RESULT
18
>FY22 final dividend
▪final dividend of21cps, unimputed
•record date: 13 September2022
•payment date: 11 October2022
•Dividend Reinvestment Plan (no discount) open to
NZ/Australian resident shareholders
22 August 2022
>FY23 and FY24dividend guidance* increased
▪42.5cps in FY23
▪a minimum of 47.5cps in FY24
▪dividends unimputed in short to medium term
>$38m of $150m share buyback complete
▪Board reserves option to suspend the buyback if more accretive
opportunities for shareholder value are identified
Dividend and share buyback
FY22 FULL YEAR RESULT
19
0
5
10
15
20
25
30
35
40
45
50
FY22FY23FY24
cps
* subject to no material adverse changes in circumstances or outlook
Dividend guidance -updated
22 August 2022
FY23 guidance
FY22 FULL YEAR RESULT
EBITDA: $655m to $675m
▪subject to no material changes in circumstances or
outlook
▪objective of modest EBITDA growth
20
GROSS CAPEX: $410m to $450m
>Fibre $320m-$340m
▪$5m-$15m spend for UFB2 communal (no change to
programme guidance $548m-$568m)
▪$160m-$180m fibre connections & layer 2
(based on mass market 90,000 –110,000 fibre
connections, 2,500 –3,500 backbone builds and
including service desk costs)
▪UFB cost per premises connected $1,000 -
$1,115*
*excluding layer 2 and including standard installations and some
non-standard single dwellings and service desk costs
>Copper $30m-$40m
>Common $55m-$75m
•includes exchange upgrades/strengthening
22 August 2022
FY22 FULL YEAR RESULT
21
Regulatory revenue: FY22 FFLAS (indicative)
Non-
regulated
$m
Regulated
FFLAS
$m
TOTAL
FY22
$m
Fibre broadband
(GPON)
2546548
Fibre premium (P2P)125466
Copper based
broadband
153-153
Copper based voice52-52
Data services copper6-6
Field services541771
Value added network
services
161127
Infrastructure201030
Other12-12
Total327638965
>Indicative* FFLAS revenue of $638m or 66%
of FY22 revenue
▪FFLAS total excludes estimated $44m allocation
of fibre-related capital contributions to be
netted off fibre RAB assets
>MAR for 2022 (calendar) is $692 million
▪includes pass through costs of about $16m
▪Chorus forecasts regulated fibre revenue of
approximately $657 million
*amounts are subject to change once transitional RAB
values and cost allocations are finalised
FFLAS = Fibre Fixed Line Access Services
MAR = maximum allowable revenue
22 August 2022
FY22 FULL YEAR RESULT
Regulatory outlook
22
WACC parameterRP1
1
WACC
(1 July 2021)
ID
2
WACC
(1 Feb 2022)
Risk-free rate0.51%1.96%
Average debt
premium
1.70%1.62%
Cost of debt2.54%3.91%
Cost of equity5.62%6.66%
Mid-point vanilla
WACC
4.72%5.86%
Mid-point post-tax
WACC
4.52%5.54%
Source: Commerce Commission
1. RP1: Regulatory Period 1 from 2022-2024
2. ID: Information Disclosure. Latest calculated WACC is used for
reporting purposes only.
>awaiting confirmation of final RAB
▪Chorus calculated starting RAB $5.346 billion vs $5.425
billion draft starting RAB
▪this excludes submission of $67m in shared exchange
space
>next regulatory period (RP2) settings will be
calculated from mid-2024 and should reflect:
▪future risk-free rate (e.g.2.75% used for gas network
regulatory cost of capital, 31 May)
▪tax building block commences from ~FY27 and grows
to ~$90m
▪~$250m (current value) of existing shared assets that
should be eligible to enter the RAB over time
▪2025 repayment of Crown financing (regulator only
allows ~2% return on funded assets)
▪cost allocations will need to be addressed in RP2, or
reflected in policy framework for copper
Telecommunications Service Obligations
Connecting Aotearoa
JB Rousselot, Chief Executive Officer
22 August 2022
FY22 FULL YEAR RESULT
22 August 2022
FY22 FULL YEAR RESULT
24
22 August 2022
FY22 FULL YEAR RESULT
25
▪fibre has overtaken cable as the primary fixed broadband technology in the OECD
▪passive fibre network is most economic and sustainable technology for future needs
▪USA government prefers fibre for subsidised projects because it “...can easily scale speeds over time to...meet
the evolving connectivity needs of households and businesses."(National Telecommunications & Information Administration)
Global rush to future-proofed fibre
OoklaSpeedtestGlobal Index, Fixed Broadband, July 2022
22 August 2022
FY22 FULL YEAR RESULT
26
Consumer data needs don’t stand still
▪CommerceCommission monitoring highlights
lowlatency benefits of fibre
▪15% of fibre connections already consuming 1,000GB+
a month
▪we forecast monthly average of 1,000GB in 2025 and
4,000GB by 2033
▪proliferation of in-home devices and higher spec
content (4k, 8k, online gaming) drives need for ‘burst’
capacity (e.g. Hyperfibrefor schools)
▪Wi-Fi technology/spectrum advances will help remove
in-home constraints
22 August 2022
FY22 FULL YEAR RESULT
27
Enhancing our fibre product line-up
-
200
400
600
800
1,000
1,200
1,400
1,600
1,800
2,000
Jan-18
Apr-18
Jul-18
Oct-18
Jan-19
Apr-19
Jul-19
Oct-19
Jan-20
Apr-20
Jul-20
Oct-20
Jan-21
Apr-21
Jul-21
Oct-21
Jan-22
Apr-22
Jul-22
Chorus broadband connections –UFB2 areas
ArrowtownBluffWhangamata
UFB
complete
Fibre
Starter
50Mbps
$38
300Mbps
$50.50
100Mbps
$50.50
1Gbps
$58
Hyperfibre
2,4,8Gbps
$70-$110
25Gbps
trial
Wholesale pricing effective 1 October
Consumer fibre plans
No. of connections
0
100,000
200,000
300,000
400,000
500,000
600,000
Sky TVNova EnergyContact
Energy
Mercury
(+Trustpower)
Electricity/TV box connections
Broadband customers (reported)
22 August 2022
FY22 FULL YEAR RESULT
28
Retail market: non-telco bundlers growing
0
10
20
30
40
50
60
70
80
90
FY20FY21FY22
Chorus fibre: RSP share
All Chorus fibre1 Gbps
Largest 3 RSPs
Other RSPs
%
New entrant...
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
FY20FY21FY22
New property ordersCompleted
22 August 2022
FY22 FULL YEAR RESULT
29
Strong pipeline of new property orders
Chorus new property pipeline
22 August 2022
FY22 FULL YEAR RESULT
30
>~90% broadband retention rate across closed cabinets
▪13,000 withdrawal notifications issued; service now ceased for 7,000
▪130 cabinets closed; 456 under notice
▪beginning to notify selected non-cabinet addresses with intact fibre sockets
>good progress on site optimisation
▪14 property/lease sites exited (FY21: 36 sites)
▪15 properties in subdivision phase (7 consented)
▪leases reduced by ~$70m following change in third party arrangements, as
recognised at HY22
130
456
1,956
Copper broadband cabinets –
Chorus UFB area
ClosedNotifiedIn service
Solid progress on optimisationinitiatives
22 August 2022
FY22 FULL YEAR RESULT
31
Identifying opportunities
close to our core
>Hyperfibre: 1,000 connections despite limited retail channels;
revised pricing from 1 October to accelerate growth
>Business fibre: fibre connections grew 12%; ~75% of business
market on fibre (excluding small/home offices)
>EdgeCentre: COVID slowed site expansion; market trends
support continued focus on opportunity
>PowerSense: leveraging fibre capability in a new way
22 August 2022
FY22 FULL YEAR RESULT
32
Fibre underpins new sustainability target
>new commitment to Science Based Target initiative
▪targeting 62% reduction in Scope 1 and 2 emissions by 2030, from 2020 base year
▪goal of 25% electricity consumption reduction by 2030 as copper equipment is withdrawn and fibre enables
more efficient data usage
▪new carbon zero certified electricity supplier; exploring renewable energy capability (e.g. solar)
22 August 2022
FY22 FULL YEAR RESULT
33
Looking ahead
▪~160,000 consumers can switch fibre on today
▪another 250,000 have fibre at their gate
▪final RAB due; work already underway for next
regulatory period
▪pragmatic policy settings could get fibre to at
least 90% of the population
22 August 2022
FY22 FULL YEAR RESULT
34
Questions?
0
200,000
400,000
600,000
800,000
1,000,000
1,200,000
1,400,000
30-Jun-2130-Sep-2131-Dec-2131-Mar-2230-Jun-22
22 August 2022
30 June
2021
30 Sept
2021
31 Dec
2021
31 March
2022
30 June
2022
Unbundled copper
(no broadband)
10,0008,0006,0003,0001,000
Baseband copper
(no broadband)
137,000127,000119,000112,000102,000
Copper ADSL
(includes naked)
163,000152,000142,000133,000122,000
VDSL
(includes naked)
157,000148,000138,000128,000118,000
Fibre broadband
(GPON)
860,000883,000907,000929,000949,000
Data services
(copper)
2,0002,0002,0002,0002,000
Fibre premium
(P2P)
11,00011,00011,00010,00010,000
Total connections
1,340,0001,331,0001,325,0001,317,0001,304,000
Fibre (GPON)
VDSL
Copper ADSL
Unbundled copper
Baseband copper
>1,189,000 broadband connections comprises:
▪949,000 fibre (GPON) connections
▪240,000 VDSL/ADSL (copper) connections
Business premium
Note: 9,000 partly subsidisededucation connections are excluded from this data
FY22 FULL YEAR RESULT
35
Appendix A: Connections, market trends, pricing
Chorus connections
-
200,000
400,000
600,000
800,000
1,000,000
1,200,000
1,400,000
1,600,000
1,800,000
2,000,000
Broadband uptake by retailer (all technology)
SparkVodafoneVocus2degreesTrustpowerROM
Source: IDCSource: IDC
-
200,000
400,000
600,000
800,000
1,000,000
1,200,000
1,400,000
1,600,000
1,800,000
2,000,000
NZ broadband market –by technology
Chorus xDSLChorus mass market fibreChorus premium fibre
Local fibre companies (UFB)Other fibre networksOther xDSL
Vodafone cableFixed (mobile) wirelessLegacy fixed wireless, satellite
NZ markettrends
36
FY22 FULL YEAR RESULT
22 August 2022
22 August 2022
FY22 FULL YEAR RESULT
37
Pricing summary
Allowable CPI on anchor product fibre pricing was 6.9%
Fibre plan -consumerWholesale price -currentWholesale price from 1 Oct
2022
Change
Voice line$26.02$27.455.5%
Home starter 50/10Mbps$38$38-
50/10Mbps$44.22$47.286.9%
300/100Mbps$47.87$50.505.5%
1Gbps $56$583.6%
Hyperfibre2Gbps$75$70-6.7%
Hyperfibre4Gbps$100$85-15%
Hyperfibre8Gbps$150$110-26%
Copper pricingWholesale price before16 Dec
2021
Wholesale price –currentChange
Copper line$32.14$33.734.93%
Copper broadband$42.97$45.094.93%
22 August 2022
FY22 FULL YEAR RESULT
38
Appendix B: Sustainability
See also https://company.chorus.co.nz/sustainability
Employee engagement
22 August 2022
FY22 FULL YEAR RESULT
39
*Examples include fibre footprint expansion,
greenfield connections & customer retention spend
Appendix C: Additional financial information
>surplus capital is allocated based on maximising
shareholder value, with discretionary capex only pursued
where:
▪greater shareholder value is created compared to share
buybacks and/or additional dividends; and
▪regulatory incentives are appropriate (e.g. regulatory
WACC vs Chorus WACC)
>intention to pay out 60% to 80% of free cash flow
▪free cash flow = net cash flows from operating activities
minus sustaining capex
Capital allocation framework
22 August 2022
Sustaining vs non-sustaining
capex
>$161m of FY22 capex was sustaining vs $331m non-
sustaining
>fibre sustaining capex is expected to increase over time
as the asset ages
>sustaining capex expected to be ~$200m (midpoint
within a range)
FY22 FULL YEAR RESULT
**Relates to provisioning, systems and service desk costs
40
Non-sustaining capexFY22 $mFY21 $m
UFB communal77147
Fibre installations166244
Greenfield growth* and product
development
5951
Footprint expansion (West Coast)*1532
Customer retention (incentives)1418
Subtotal331492
Coppercapex: sustainingFY22 $mFY21 $m
Network sustain2729
Copperconnections11
Copper layer234
Customer retention costs**711
Subtotal3845
Commoncapex: sustainingFY22 $mFY21 $m
Informationtechnology3246
Building& engineering services1914
Subtotal5160
Fibrecapex: sustainingFY22 $mFY21 $m
Layer 22931
Fibre products & systems711
Network sustain1311
Other fibre1011
Customer retention costs*1311
Subtotal7275
*majority funded by third party contributions
▪fibre maintenance increasing as share of connections grows;
~5% fault rate on fibre
▪copper fault volumes reducing as connections reduce in UFB
zone; beginning to realise fixed cost savings
▪non-UFB zone copper spend stable ~$20m p.a.
22 August 2022
Reactive maintenance: Chorus network
Key drivers for $54m spend
0
5
10
15
20
25
30
FibreCopper - fixedCopper -
variable
Reactive spend by type
FY20FY21FY22
0
5
10
15
20
25
30
Chorus UFB Non UFB LFC UFB
Copper -reactive spend by area
Note:
▪reactive maintenance excludesspend on proactive maintenance and
customer networks (i.e. premises wiring, no fault found, cancellations)
▪‘fixed’ faults: occur in parts of the network that affect multiple customers
(e.g. cable between exchange and cabinet)
▪‘variable’ faults: only affect one customer (e.g. cable on customer property)
$m
$m
FY22 FULL YEAR RESULT
41
22 August 2022
Crown financing summary
FY22 FULL YEAR RESULT
42
▪CIP equity securities
•unique class of security with no right to vote at
shareholder meetings, but entitle the holder to a
right to repayment preference on liquidation
•an increasing portion of the securities will attract
dividend payments from 30 June 2025 onwards
•the dividend rate is based on 180 day NZ bank bill
rate, plus 6% p.a. margin
•may be redeemed at any time by cash payment of
total issue price or the issue of Chorus shares (at a
5% discount to the 20-day VWAP for Chorus
shares)
▪CIP debt securities
•unsecured, non-interest bearing and carry no voting
rights at shareholder meetings
•Chorus is required to redeem the securities in
tranches from 30 June 2025 to 2036 by repaying
the issue price to the holder
Debt
securities
maturity
profile
30 June
2025
30 June
2030
30 June
2033
30 June
2036TOTAL
UFB1 & 2$85.3m$104.7m$166.7m$210.2m$566.9m
Equity
securities
subject to
paying
dividends
(cumulative)
30 June
2025
30 June
2030
30 June
2033
30 June
2036TOTAL
UFB1 & 2$85.3m$197.1m$377.7m$766.4m$766.4m
---
Annual Report 2022
01 Chorus Board and management overview
15 Management commentary
25 Financial statements
63 Governance and disclosures
92 Glossary
FY22 results overview
1 Excludes partly subsidised education connections provided as part of Chorus’ COVID-19 response.
2 Earnings before interest, income tax, depreciation and amortisation (EBITDA) is a non-GAAP profit measure. We monitor this as a key
performance indicator and we believe it assists investors in assessing the performance of the core operations of our business.
3 Previously reported FY21 EBITDA and net profit after tax have been restated to reflect an ongoing change in accounting treatment of field
services revenue for roadworks. Refer to page 34 of the 2022 Annual Report for the detailed accounting adjustments.
4 Based on the average response to four key engagement questions.
Employee engagement score
4
FY22FY21
8.58.5
out of 10
4
Fibre connections
1
FY22
959,000
FY21
871,000
Broadband connections
1
FY22FY21
1,180,000
1,189,000
Customer satisfaction
Fault restorationIntact
8.2 out of 10
(target 8.1)
7.3 out of 10
(target 7.7)
Fixed line connections
1
FY22
1,304,000
FY21
1,340,000
Dividend
FY22FY21
25cps
35cps
EBITDA
2
FY22
$675m
FY21
3
$657m
Net profit after tax
FY22FY21
3
$51m
$64m
Annual Report 20221
Dear investors
Our network and our people proved resilient
in another operationally challenging year.
Data demand and fibre uptake continued
to grow, underpinning a solid financial
performance. With the fibre rollout programme
drawing to a close, Chorus returned to earning
more than it is investing in the network for the
first time in a decade.
Our objective heading into FY22 was to keep unlocking the
potential of fibre by continuing to connect more people and
technology to our network. COVID continued to make that
difficult with lengthy lockdowns, followed by the ongoing
effects of illness on our workforce and consumer activity.
Despite this, we added another 88,000 fibre connections
and fibre uptake grew from 65% to 69% of addresses
within our Ultra-Fast Broadband (UFB) fibre footprint.
With direct contact with householders curtailed, we pivoted
from suburban fibre installation campaigns to promoting
activation of pre-installed fibre sockets. This helped win back
a growing number of connections and kept us on track to
reach one million fibre connections by the end of December.
Our 11-year public-private partnership with the Government
is fast approaching its conclusion. Just 17,000 or so homes
and businesses remain to have fibre built past them and this
will be done by the end of December. During the year we
were pleased to complete another project, largely funded
by the Government’s Provincial Growth Fund, to extend
fibre backhaul along 250 kilometres of the South Island’s
West Coast. This has opened up fibre and mobile network
connectivity for remote but key communities like Haast, as
well as strengthening the resilience of the regional network.
Increased consumer reliance on broadband for working,
streaming and learning continued to drive demand for reliable
high-capacity broadband. The number of 1 gigabit per second
(Gbps) connections increased to 23% of our consumer fibre
connections, up from 19% last year. In December, we gave
more than 600,000 homes and businesses a speed boost.
Residential consumers on our most popular 100 megabit
per second (Mbps) plans were able to upgrade to 300Mbps
at no additional wholesale charge. We’re also starting to see
momentum in the number of consumers taking our next
generation Hyperfibre services of 2, 4 and 8Gbps. Together,
these developments are catapulting Aotearoa New Zealand
up global fixed line broadband rankings.
Fibre’s operational electricity needs and associated carbon
emissions are lower than other broadband technologies,
particularly at higher data speeds. This enabled us to support
a 23% increase in data traffic with only a small uplift in total
network electricity usage during the year. Total traffic across
our network rose the equivalent of 1.3 billion gigabytes,
to 7,140 petabytes, while monthly average household data
usage for fibre consumers grew from 500GB to 567GB.
In our planned fibre areas broadband connections grew
by 27,000. This helped us to grow total fibre and copper
broadband connections nationally by 9,000 to 1,189,000.
This total excludes the 9,000 school student households
we continue to support with partly subsidised broadband
connections as part of a Ministry of Education COVID
response. We ended the year with 1,304,000 fixed line
connections, down 36,000 lines compared with a reduction
of 75,000 lines in FY21. Predictably, most of this reduction
was again in areas where our copper network competes with
alternative fibre networks.
1 January 2022 marked our transition to a utility-style
regulatory framework for fibre, replacing the contractual
framework with government that had applied through
the fibre rollout. After many years of discussion and
implementation we now have clarity on the parameters that
will shape our investment choices. These include the starting
regulated asset base of $5.4 billion
1
and our maximum
allowable revenue for the next three years, which includes
some allowance for inflation.
The new framework also brings a regulatory focus on
quality of service and customer satisfaction. Customer
experience has been a priority we’ve worked to embed
within our organisation for many years. In FY22 this included
implementing a new fibre fault restoration measure and
continuing to work on improving the fibre connection
experience for homes with an existing or ‘intact’ fibre socket.
While we achieved a strong result on the first measure at
8.2 out of 10, there’s plenty more to do to lift the intact
experience from 7.3 out of 10.
Our employees spent much of the year working from
home because of COVID restrictions and its flow-on
effects. They continue to embrace flexible working with our
current policy that they can work up to three days a week at
home. Given this and our desire to create a more adaptive
organisation, we’ve moved to a hot-desking model and
reduced our office footprint both in Auckland and Wellington.
Even in the context of a challenging year and continual change,
our employee engagement score remained consistent at 8.5
out of ten and our net promoter score increased from 62 to 64.
Continued strong growth in demand for fibre broadband
delivered underlying revenue of $959 million, up from
restated $955 million in FY21
2
. Careful cost management
partly mitigated inflationary and COVID pressures to achieve
underlying operating expenses of $299 million, up $1 million
from FY21. This produced underlying FY22 EBITDA of
$660 million, up $3 million from restated FY21 EBITDA of
$657 million
2
.
A further $6 million of revenue from our network optimisation
programme and a legal settlement, together with the
release of a $9 million holiday pay provision, achieved
reported EBITDA of $675 million. Net profit after tax was
$64 million compared to a restated total of $51 million in FY21.
2
2 Previously reported FY21 results have been restated due to an ongoing
change in the accounting treatment of field services revenue for
roadworks. Refer to page 34 for the detailed accounting adjustments.
1 Currently subject to a Commerce Commission finalisation process.
Annual Report 20222
COVID constraints on fibre installations and general
network investment programmes saw our initial FY22
guidance of $550 million to $590 million capital expenditure
lowered several times through the year. Final spend was
$492 million. This means we returned to positive free cash
flow, earning more than we’re investing in the network, for
the first time since the beginning of the fibre rollout in FY12.
Consequently, our borrowings at the end of FY22 were lower
than expected at 4.08 times net debt to EBITDA and well
within our business tolerance level of 4.75 times.
Our move to positive free cash flow enables us to
increase dividend payments to shareholders. We’ll pay
a final unimputed dividend of 21 cents per share on
11 October 2022, bringing total dividends for FY22 to
35 cents per share. For FY23 we're increasing dividend
guidance from a minimum of 40 cents per share to
42.5 cents per share. FY24 guidance has increased to
a minimum of 47.5 cents per share.
We intend to continue with our share buyback programme of
up to $150 million, with about 25% of the programme already
completed by 30 June 2022.
~600 exchanges~12,000 cabinets~300,000 poles
~65,000km duct network~57,000km fibre (excluding service leads)
~130,000km of copper
Figure 1:
Our network infrastructure
Patrick Strange
Chair
Mark Cross
Chair Audit & Risk Management Committee
This report is dated 22 August 2022 and is signed on behalf of the Board of Chorus Limited.
We’re a wholesale only, fixed line telecommunications
network operator. Our network infrastructure enables
100 retail service providers to connect homes and
businesses nationwide.
80% of our broadband connections are on fibre, enabling rapid
growth in broadband speeds and data demand. Most connections
are on 300Mbps plans, and almost a quarter on 1Gbps plans.
Hyperfibre services of 2, 4 and 8Gbps are also available.
We have about 800 permanent and fixed term employees and
120 independent contractors for our core operations. Our main
corporate office locations are in Auckland, Hamilton, Wellington
and Christchurch. Thousands of service company workers and
subcontractors undertake activity on our behalf.
A 2021 study confirmed the carbon emissions profile of our fibre
network stays low regardless of speed, suggesting that fibre will
continue to be energy efficient as data demand grows
1
.
1. https://company.chorus.co.nz/file-download/download/public/2314
Gigabit broadband and our fibre backhaul is underpinning the
development of sustainable communities through connections
to devices and other network connectivity.
At 30 June 2022 we had 1,304,000 fixed line connections on
our network (voice only: 103,000; broadband: 1,189,000; other:
12,000). Our network carried 7,140 petabytes of data in FY22, up
from 5,823 petabytes in FY21.
Annual Report 20223
Delivering on our strategy
in FY22
1.1 Winning in our core fibre business
We finished FY22 with 959,000 active fibre connections
nationwide, up from 871,000 the year before. About 919,000
of these connections are within our planned ultra fast
broadband footprint. The UFB1 and 2 projects have now
made fibre available to 1.32 million homes and businesses.
Across the UFB1 area, where deployment work was completed
in late 2019, fibre uptake grew from 69% to 74% of homes and
businesses. Uptake in Aotearoa’s largest city, Auckland, rose
from 75% to 79%. In the Wellington region, where we have had
historically lower market share due to the presence of an existing
cable network, we saw uptake increase by another 6% to 68%.
In the smaller UFB2 communities, uptake grew from 42% to
50%, even with the rollout passing another 42,000 homes
and businesses during the year.
We continued to undertake a range of in-market activity
to promote uptake of fibre services. This active wholesaler
approach is important because the three mobile network
operators have their own commercial incentives to promote
their mobile and fixed wireless network services, rather than
fibre, to their incumbent customers.
The Commerce Commission’s independent broadband
monitoring, performed by SamKnows, continues to show
that nothing beats a fibre connection when it comes to
reliable, uncongested and unlimited broadband. At peak
times, 4G fixed wireless delivers average download speeds
of 27.5Mbps compared to 40.1Mbps for VDSL copper
broadband and 309.1Mbps for fibre 300 plans.
3
The report also shows the difference in latency between
broadband technologies when a connection is heavily
utilised. This illustrates the lag or buffering consumers
3 Measuring Broadband New Zealand, Autumn Report, June 2022, Figure 1.
may experience, particularly when using multiple devices
simultaneously or applications like video conferencing
(see Figure 3). Our 1Gbps plans, defined as Fibre Max by the
Commission, perform the best with the lowest latency. Given
these findings, it is unsurprising that we saw uptake of 1Gbps
connections on our network keep growing strongly over the
year from 19% to 23% of mass market fibre connections.
Fibre has huge potential for further advances in speed
and bandwidth. We’ve already achieved speeds not even
contemplated a decade ago with our new Hyperfibre services.
In FY22, by simply changing the electronics on the end of a
fibre cable to use different colours of light, we demonstrated
how 25Gbps is possible on a fibre strand simultaneously
carrying separate 8Gbps and 1Gbps connections.
Our in-market activity included mainstream advertising
and campaigns focussed on encouraging homeowners
to activate pre-installed fibre sockets. The latter activity is
increasingly important as we issue more notices under our
copper withdrawal programme. It also helped us continue
to drive fibre growth while in-home installation activity was
curtailed by COVID restrictions. About 43,000 addresses
received an installation through our door knocking and direct
marketing efforts, down from 61,000 last year. However,
connections generated through our migration programme
installations grew from 30,000 in FY21 to 32,000 in FY22.
Another important tool is incentives for retailers to migrate
‘late adopters’ from copper to fibre. In April 2022, for
example, we introduced a $75 credit for each eligible
connection migrated on to our new Home Fibre Starter
plan. The plan provides 50Mbps download speeds and is
wholesaled at a reduced rate of $38 if retailers sell it at,
or below, a retail price cap of $60.
Figure 3:
Average latency under load to test servers by plan
0
300
600
900
1200
Latency (ms)
25.6
20.5
44.6
20
6.9
5.7
1 3 7.7
66
372.3
48.8
47. 5
18.5
1124
7 3 7.4
486.5
94.9
27. 5
10.5
Upstream loadDownstream loadIdle
ADSLVDSL
FIXED
WIRELESS
HFC
MAX
FIBRE
300
FIBRE
MAX
Source: Commerce Commission data, Measuring Broadband New Zealand,
Autumn Report, June 2022, Figure 10. Averages of monthly household averages.
Figure x:
Chorus UFB uptake
0%
50%
40%
30%
20%
10%
60%
70%
80%
90%
100%
UFB1UFB2
FY12
FY19FY18FY17FY16FY15FY14FY13FY20FY22FY21
Figure 2:
Fibre uptake – UFB rollout
1.0
Annual Report 20224
We completed our largest-ever performance upgrade for
fibre consumers in December 2021. Working closely with
broadband retailers we migrated residential consumers on
our most popular 100Mbps plan to 300Mbps download.
This was at no additional wholesale cost to the consumer.
In recognition of the increased importance of upload
speed for remote working and cloud-based applications
we increased the upload capability from 20Mbps to
100Mbps. Kiwi businesses also benefited with ‘Business
Evolve’ 100/100Mbps plans and ‘Small Business Fibre’
100/100Mbps plans moving to download and upload speeds
of 300/300Mbps and 500/500Mbps, respectively.
With more than 600,000 homes and businesses receiving
broadband speed increases through our fibre boost,
Aotearoa catapulted from 22nd place to 11th on the Ookla
Global Speed Test Index in December.
Another significant development was the Commission’s
request that retailers improve their broadband marketing.
This is something we had advocated for because of the
consumer confusion we’d seen about the status of the
copper network and the broadband choices available
to them. The New Zealand Telecommunications Forum
adopted the Commission’s recommendations and developed
two industry codes that require retailers to:
• obtain express consent from consumers for a change in
their telco service
• provide at least four months’ notice where a copper service
is being withdrawn (note: Chorus is required to provide six
months’ notice)
• give clear, accurate and up-to-date information about
service performance measures, with reporting of actual
likely peak time broadband speed of their broadband service
We believe this will help ensure a more level playing
field for network competition and improve outcomes for
consumers. We’ve adopted relevant elements of the code
in our own marketing.
Customer satisfaction with fibre fault restoration was a new
focus area for the year. We were pleased to lift the score from
8.1 in June 2021 to a rolling three-month average of 8.2 by
March, just above our 8.1 target. We achieved this strong
result by working closely with individual retailers to develop
tailored improvement plans. Technician performance is an
important contributor to the score and technicians continued
to be rated very highly. The length of time taken to resolve
the fault is another key driver.
The last quarter saw satisfaction rates drop back slightly
to 7.9. We had expected some effect from changes in our
service company contracts, but this has been compounded
by a combination of factors including weather events,
technician illness and broader workforce constraints.
We’re working closely with service companies to return
performance to previous levels.
Our other area of focus was the connection experience of
consumers seeking to activate a fibre service in premises
where a fibre socket is already installed or ‘intact’. Satisfaction
scores remained consistent with FY21, averaging 7.5 for the
first half of the year, before slipping to 7.3. This was below our
target of 7.7 despite a number of initiatives to better support
retailers and consumers. These included texting consumers
with set-up information prior to their connection date and
creating a specific handling process for complex scenarios.
An initiative to enable a new connection to be ordered while
an existing connection remains active at the same address
is expected to drive further performance improvements
when it is fully adopted by retailers.
1.2 Growing new revenues
A significant part of our focus in FY22 was the simplification
of our business product portfolio. We reduced more than
400 historical product variants down to a core portfolio of
just 13 to better reflect current retailer focus and consumer
demand. This has reduced unnecessary complexity and will
drive system efficiencies.
In parallel with this programme of work, we continued to
sharpen our product proposition for business customers.
As part of our fibre boost initiative in December, noted above,
we increased the upload speeds on business plans so that
they were the same as the download capability. This shift
to a symmetrical product recognises the different needs
of businesses, particularly for upload capacity, as reliance
on data and cloud-based activity grows. These changes
helped grow business fibre connections by 12% in FY22 and
we estimate approximately three-quarters of the business
market, excluding small/home offices, have moved to fibre.
COVID slowed our plan to expand our EdgeCentre offering
to another Auckland exchange. During the year there were
public announcements by several operators about planned
data centre developments. These and the international trends
we see continue to reinforce our view that our exchange
space can play a role in supporting the growing shift in cloud
computing services to network edges. The peering and
data centre backhaul products we launched in FY21 are also
supporting these developments.
An exciting new product to come out of our innovation
programme uses our fibre network to help electricity line
companies identify the geographic impact of power outages.
Called PowerSense, the service collects ‘last-gasp’ signals
from fibre terminals in customer premises to identify when a
home or business loses electricity in near real-time. This can
give the local lines company better visibility of outages and
support faster restoration.
Annual Report 20225
Figure 4:
Summary of key market trends
Our market driversWhat we’re focussed on
Large vertically integrated retailers are
encouraging customers to use their own fixed
wireless, cable and legacy fibre networks to
reduce their wholesale network costs.
We’re an active wholesaler, promoting our extensive broadband footprint
through advertising, retailer campaigns and our own door knocking initiatives.
Our network supports about 100 retailers, including new entrants from the
electricity and pay TV sectors. COVID-19 has accelerated consumer demand for
high capacity and low latency connections.
Competing fibre companies have overbuilt our
existing copper network with fibre as part of the
Government’s UFB programme.
We’re optimising our business in these competing areas and maximising
our broadband share in other areas experiencing premises growth,
particularly Auckland.
Traditional voice only connections are declining
with changing demographics and wireless
service options.
Broadband penetration is growing, but at a slower rate due to the market effects
of COVID-19 (e.g. negative migration). We’re commercialising new potential
revenue streams identified by our innovation programme, such as data centres
and smart city connectivity.
Technology keeps evolving, with 5G potentially
enhancing the capability of mobile/wireless
technologies as a fixed line alternative for
low data users.
Fibre is recognised as providing highly reliable broadband, particularly at peak
usage times. About 23% of our fibre consumers are on 1Gbps services and we’ve
launched Hyperfibre products up to 8Gbps. We're forecasting average monthly
data usage of 1,000GB by 2025. We see 5G as complementary technology likely
to require more cellsites needing fibre backhaul.
1.3 Optimising our non-fibre assets
We have a number of programmes underway to ensure we’re
optimising our non-fibre assets as more consumers migrate
to fibre.
We realised significant savings in FY22 from our ongoing
efforts to rationalise our legacy network equipment in Spark
exchanges. We also gained $3 million following our exit from
another 14 properties and surplus leases, with subdivision
plans now well advanced for more properties.
Our copper withdrawal team progressed from small scale
trials in FY21, with about 1,100 addresses notified across 129
cabinets, to approximately 10,100 addresses notified across
580 cabinets by the end of FY22. We deactivated services at
84 cabinets after COVID delayed withdrawal activity in some
areas. We’ll continue to focus on cabinets and cables where
customer numbers are low and maintenance costs are high.
Addresses where fibre has already been installed but isn’t yet
activated will also become more of a priority.
With fibre only available to about 87% of the population, our
copper network continues to connect a large customer base
across much of rural Aotearoa. We recognise the importance
of this network for remote communities and are committed
to fulfilling our service obligations. We also keep looking for
ways to improve rural broadband coverage, but this typically
requires government support to make it economically feasible.
During FY22, government funding through the Provincial
Growth Fund did help us complete the rollout of 250
kilometres of fibre backhaul along a remote area of the South
Island’s West Coast. This enabled fibre and mobile services to
very small communities like Haast, as well as providing a new
diverse route to help maintain services to the West Coast
in future extreme weather events. In FY23 we’re partnering
with government again to extend VDSL coverage to 32 rural
broadband cabinets.
Recent market developments and regulatory settings have
made it less economic for us to invest in rural network
upgrades. For example, we’re required to provide our copper
and fibre services at urban prices to even the most remote
customers, while fixed wireless providers subsidised by
government can charge higher rural prices and are only
covering the easier to serve customers. As demand for
these wireless and low earth orbit satellite services shows,
rural customers are prepared to pay for decent broadband.
What might be achieved if fibre could compete on a level
playing field?
Annual Report 20226
1.4 Developing the long-term future of
the business
With the introduction of a new regulatory regime and a
more operational phase in Chorus’ evolution, we’ve taken
the opportunity to put renewed emphasis on the kind of
organisation we want to be to thrive into the future.
We continued to drive adaptive practices and the use of
cross-functional teams to help deliver some of our strategic
goals in FY22. This gave our people the opportunity to
develop new skills and collaborate more widely. The shift to
hot-desking across our Wellington and Auckland offices is
helping embed these benefits and builds on the flexible work
practices our people have embraced in response to COVID.
We made progress towards our target of a 40:40:20
4
gender
ratio with 38% women and 62% men in people leadership
roles at year end. That was up from 36% women in FY21.
We achieved our goal of a career level pay gap no greater
than -2% in eight of our nine career levels. In six of the nine
career levels, on average females are paid higher than males.
We were also pleased to see our Māori and Pasifika employee
population increase from 5% to 8%, but we acknowledge
they continue to be under-represented.
Thriving people is part of our broader sustainability strategy
that includes a focus on ensuring a thriving environment and
working to champion digital futures. Our 2022 Sustainability
Report puts a spotlight on our efforts to reduce our carbon
footprint with a new Science Based Target of a 62% reduction
in our Scope 1 and 2 emissions by 2030, from 2020 levels.
To help achieve this we’ve prepared our first Emissions
Reduction Plan. Electricity makes up more than 90% of our
Scope 1 and 2 emissions and we’re targeting a 25% reduction
in electricity consumption by 2030, from 2020 levels. This is
possible because fibre broadband requires less powered
4 40% men, 40% women and 20% of any/either gender.
equipment than other technologies. Sapere Research Group
5
found that an entry-level fibre plan, operating at 50Mbps, is
up to 41 per cent more efficient than copper VDSL broadband
and up to 56 per cent more efficient than 4G fixed wireless.
The low carbon emissions profile of fibre stays consistent
as speeds increase while the emissions for alternative
technologies increase with speed. For higher speed plans,
around 300Mbps, fibre is up to 29 per cent more efficient
than Hybrid Fibre Coaxial, and up to 77 per cent more
efficient than 5G fixed wireless.
In April we moved to new service company agreements for
the build, maintenance and connection to our copper and
fibre network. With the fibre rollout coming to an end and
new fibre installation volumes expected to slow, we worked
closely with our service companies beforehand to co-design
a new framework that appropriately balances customer
experience, cost and industry sustainability. The worker
welfare requirements of our supplier code of practice were
also an important feature.
Ultimately, this process saw us consolidate the number of
service companies from three to two, with Downer and UCG
the successful bidders. The Downer contract is for three
years for all services. UCG’s contract is for seven years for all
services in Auckland, Northland and the Waikato and three
years for fibre connect elsewhere in the country.
The agreements provide a platform for the ongoing
simplification of our business and enhancement of
customers' experience as they connect to the network
or have faults repaired. To underpin this, we’ve begun
implementing a single IT gateway we use to process activity
between us and the service companies. This will help us
move off multiple legacy systems and enable us to provide
retailers and consumers with improved information.
5 See our sustainability webpage at company.chorus.co.nz/sustainability
for the full Sapere Research Group report
SUSTAINABLE
DIGITAL FUTURES
TOA HANGARAU
THRIVING
ENVIRONMENT
TE TAIAO PUAWAI
THRIVING
PEOPLE
NGA IWI
WHAI HUA
Figure 5:
Our sustainability strategic pillars
Our focus on Sustainability is guided by Kaitiakitanga (environmental guardianship)
and Manaakitanga (acts of giving and caring for). Sustainability is at the very heart of Chorus.
Annual Report 20227
The New Zealand market
COVID-19 slowed overall growth of Aotearoa’s
broadband market, increasing competitive
intensity between the 100 or so broadband
retailers. FY22 has featured retailer consolidation
and new entrant retailers continuing to grow
market share. This reflects the way our open
access network fosters competition, enabling all
retailers to offer services on an equivalent basis.
2.1 Bundling of complementary services
Retailers bundling electricity or pay TV with broadband
services continued to gain a growing share of fibre uptake
from traditional telcos.
Contact Energy has gained 71,000 broadband customers
since entering the market in 2017, representing about 16%
of its electricity customer connections. In June 2022,
Mercury Energy became the latest power retailer to bundle
broadband. This follows their acquisition of Trustpower,
already the fifth largest electricity and broadband retailer.
With almost 600,000 electricity customers, Mercury’s scale is
expected to drive more broadband bundling momentum.
Vocus New Zealand has been offering electricity to its telco
customers for some time and recently broadened its offer
to include insurance services. The convergence between
electricity and broadband is also becoming a feature in
Australia with Telstra, the national telecommunications
incumbent, adopting a strategic goal of becoming a top five
energy retailer by 2025.
Sky TV entered the broadband market in FY21 and has a
three-year target of achieving 3% to 5% market share. While
their initial bundling focus is on their more than half a million
Sky Box customers, they also report more than 400,000
streaming customers.
2.2 Mobile networks and fixed wireless
FY22 has also seen significant developments in the ownership
of traditional telcos.
The third mobile network operator, 2degrees, merged with
broadband retailer Vocus NZ. This makes the combined
entity, operating as 2degrees, the third largest telco behind
Spark and Vodafone.
International tower ownership trends also reached Aotearoa
with Spark announcing in July 2022 that it intends to sell a
70% interest in its tower unit to Ontario Teachers’ Pension Plan
Board. The deal covers 1,263 towers with a build commitment
of 670 sites over the next 10 years. Vodafone announced
shortly after that it intends to sell an 80% interest in its 1,484
towers to Infrared Capital Partners and Northleaf Capital
Partners with plans to add 390 more sites over the next decade.
Figure 6:
The New Zealand fixed line market
Rationalisation, new entrants and new business models are disrupting the New Zealand market.
Note: Fibre to the premises will cover ~87% of NZ population by the end of 2022
Power + Broadband
Mobile networkWireless Broadband
Chorus
Nationwide network access
wholesaled to ~100 retail service providers;
Fibre to pass ~1.36m homes and businesses
Local Fibre Companies:
Enable – Tuatahi First Fibre –
Northpower
Fibre past ~450k homes and businesses
Retail Service
Providers:
Local Media:
(Broadcast)
Local Media:
(On Demand)
Fixed Line
Access
Networks:
TV3
3Now
BBC iPlayer Apple TV Google Play Netflix YouTube Hulu Amazon Disney+
International
media providers:
OnDemand
TVNZSky TV
Neon
Mercury
Trustpower
Others e.g.
Slingshot, Orcon, Flip
VocusVodafone
HFC cable in
Wellington +
Christchurch
(~40k customers)
Spark Sport
+Skinny
Spark2degreesSky
Megatel
Nova Energy
Contact Energy
MyRepublic
Voyager
NOW
2.0
Annual Report 20228
The funds released by tower deals may assist mobile network
operators with the very large investment needed to fund
spectrum, equipment and sites for any wider rollout of 5G
services. To date, the availability of 5G varies widely between
each network operator and tends to be limited to main centres.
The Commission reported there were 276,000 customers
on fixed wireless in 2020/21, representing about 15% of all
internet connections. Fixed wireless uptake is subject to
competition with fibre and copper services promoted by a
wide range of retailers, as well as between the fixed wireless
providers themselves.
2.3 Data demand
Data traffic on our network during the evening period is
marching ever upwards, driven by consumer adoption
of online streaming services and gaming, and by the
proliferation of internet users and devices within a home.
A new record for peak time traffic of 4.2 terabits per second
(Tbps) was set in March when a Fortnite gaming update was
released. Average peak time traffic grew by 18% during the
year to 3.3 terabits per second (see Figure 7).
We saw the lockdowns and other public restrictions in late
2021 ramp up average data usage on fibre to record highs of
more than 600GB per month. Average monthly data usage
grew by 18% through FY22 from 432GB to 508GB. Fibre
consumers were using an average of 567GB a month in June
2022, up from 500GB in June last year (see Figure 8). Copper
data usage is reducing as copper connections reduce,
although average monthly data usage for copper consumers
still grew from 254GB to 282GB during the year.
Average monthly data usage per customer remains on track
to reach our previous forecast of 1,000GB by 2025. Looking
further out, we estimate usage will exceed more than
4,000GB per month by 2033, with peak throughput on our
network reaching 28Tbps. These forecasts are consistent
with the projected increases of other international broadband
network operators.
Peak trac of 3.31Tbps
20182021202220192020
Average daily usage (Tbps)
0
1
2
3.5
2.5
0.5
1.5
3.0
12:00 AM8:00 PM4:00 PM12:00 PM8:00 AM4:00 AM12:00 AM
Figure 7:
Average daily internet usage across the Chorus network 2018 – 2022
Annual Report 20229
4K content is expected to be a significant driver of data
growth, although it isn’t yet widely available to New Zealand
consumers. YouTube provides some 4K content and Disney
Plus is one of the few streaming services to provide 4K
programming at no additional charge to its subscription fee.
Live sports streaming in 4K quality has driven significant data
growth overseas, but it isn’t currently offered for local sports
streaming services. However, Sky TV is now trialling a new 4K
capable set-top box that will enable internet delivered on-
demand content so it may address this in the future.
Xbox has launched cloud gaming that does away with the
need for a console to store games and we expect streaming
services like this will keep driving data usage higher. Global
technology providers are now developing and launching
metaverse applications that will incorporate immersive
technologies such as augmented and virtual reality devices.
These developments will generate bandwidth demand that is
an order of magnitude higher again than what we see today.
2.4 The growing role of Wi-Fi
Wi-Fi has long been a hotbed for innovation and is how most
consumers experience fibre broadband. Mobile devices also
offload most of their data traffic via Wi-Fi. To fully realise
the benefits of a fibre network, and to achieve uninterrupted
access to new and future services that will rely on high-
speed internet to function, in-home Wi-Fi capability needs to
match the demand.
COVID has underlined the importance of Wi-Fi with
lockdowns and remote working meaning more simultaneous
demand on home Wi-Fi networks. We and retailers are,
therefore, increasingly focussed on helping consumers
address poor performing Wi-Fi. For retailers this has involved
including in-home Wi-Fi solutions, like Wi-Fi 6 capable
mesh devices, in their offers.
At the same time, the government’s radio spectrum
management body has been consulting on the potential use
of 6GHz spectrum for Wi-Fi. This unlicensed spectrum could
enable new Wi-Fi 6E capable devices to be used, effectively
doubling the bandwidth available compared to the existing
2.4GHz and 5GHz bands. Consumers would then have a
better chance of achieving peak speeds of 2Gbps through
less interference.
We support the decision to make the lower 6 GHz band
(5925 – 6245 MHz) available for wireless local area network
(WLAN) use. However, we also see potential consumer
benefit in making the upper 6 GHz band available for indoor
WLAN use in future, subject to managing the potential
impacts on incumbent users.
Releasing the entire 6GHz band, like leading tech countries
the USA and South Korea have done, could have far reaching
benefits. For example, Wi-Fi 6E devices could provide an
alternative to 5G mobile access in enterprise and other
private environments where cost-effective capacity and
support for a large number of devices is important.
0
100
200
300
400
500
700
600
Jun-21Dec-20Jun-22Dec-21Jun-20Dec-19Jun-19Dec-18Jun-18Dec-17Jun-17Dec-16Jun-16Dec-15
DownstreamUpstream (shown from June 2020 onwards)
Average monthly usage (gigabytes)
COVID-19 lockdowns
Figure 8:
Average monthly usage per connection on our fibre network
Annual Report 202210
Regulatory environment
3.0
We operate our wholesale only network within
the regulatory framework established by the
Telecommunications Act. We’re also subject
to the requirements of four open access deeds
of undertaking for copper, fibre and Rural
Broadband Initiative services that focus on the
provision of services on a non-discriminatory
basis. This regime operates alongside the revised
utility model that applies to Chorus’ fibre fixed
line access services from 1 January 2022.
3.1 New regulated utility model for fibre
From 1 January 2022 our fibre investment is regulated
according to a utility style building block model. This model
is used to regulate monopoly utility businesses, such as
electricity lines and gas networks. It is intended to support
private sector investment to meet network upgrades and
increasing consumer demands, by giving ongoing incentives
to innovate, invest and improve efficiency for the long-term
benefit of consumers.
To implement the new framework the Commerce
Commission established the Fibre Input Methodologies and
the Price-Quality Determination for the first regulatory period
for fibre (2022-2024). These establish the key elements of the
new fibre regime that determine the revenues we can earn
from our regulated fibre network, including:
• a starting regulated asset base of $5.42 billion,
comprising a core RAB of $4.03 billion and a financial loss
asset of $1.39 billion.
6
• a mid-point vanilla WACC of 4.72% and a post-tax WACC
of 4.52% for the first regulatory period from 2022 to 2024.
• maximum allowable revenue (MAR) that ranges from
$690.2 million to $789.5 million (nominal) per year over 2022
to 2024. The MAR for 2023 and 2024 will be updated for
the latest inflation forecasts with a wash-up against actual
inflation included in the following regulatory period MAR.
On 31 March 2022 we submitted our first price-path
compliance statement. This forecasts our regulated fibre
revenue for the 2022 calendar year will be approximately
$657 million, which is below the Commission’s MAR.
Where our actual revenues fall below the MAR the difference
will be added to the MAR for the next regulatory period.
6 Currently subject to a Commerce Commission finalisation process.
Figure 9:
New regulatory framework from January 2022
Areas where fibre is available (~87% of population)Areas where fibre is not available (~13% of population)
Regulated asset base for fibre access services with revenue
cap set by the Commerce Commission
• first regulatory period 2022-2024
• price caps on ‘anchor’ or declared services
• unbundled fibre available in UFB1 areas
• Commission can review the revenue cap model
(subject to statutory criteria) from 2025.
• Telecommunications Service Obligation applies to residential
addresses existing in 2001
• copper pricing subject to annual inflation adjustment
• Commission required to review copper regulatory settings no later
than 2025
• Chorus can choose to withdraw copper service with six months’
notice to consumers
Annual Report 202211
3.2 Quality requirements for fibre services
The Commission has set three quality standards we are
required to meet:
• Two standards measuring availability of the network in
23 geographic regions, based on downtime in the Layer 1
(physical) and Layer 2 (electronic) parts of the fibre network.
• One standard based on national port utilisation each month
to ensure sufficient network capacity to meet demand.
In addition to the quality standards there are a number of
measures that Chorus is required to report on through an
information disclosure regime. These include provisioning,
ordering, switching, faults, availability, performance and
customer satisfaction.
3.3 Commercial services for fibre unbundling
Our fibre network enables unbundled fibre services by
providing a second fibre to each premises. This means
retailers can choose to use our passive infrastructure
– fibre optic cables, ducts, and poles – and their own
broadband electronics, to deliver services to customers.
Unbundled services are not required to be made available
in UFB2 areas until 2026.
Our layer 1 fibre access service (PONFAS) includes a monthly
access charge of about $28 to cover access to the fibre
between the premises and the splitter, as well as $200 per
month to access the feeder fibre from each splitter to a
central network point. Pricing reflects the significant passive
infrastructure costs of our rollout investment, with layer 2
broadband electronics representing a very small component.
The Commission has developed guidance on fibre
equivalence and non-discrimination obligations for PONFAS.
It is currently conducting a compliance assessment of our
non-price terms.
3.4 Copper Withdrawal Code and
Telecommunications Service Obligation
The telecommunications legislative framework provides
for the deregulation of copper services in areas where fibre
is available. This enables us to withdraw copper services
once consumer protection requirements are met, as set
out under the Commission’s Copper Withdrawal Code.
This includes providing affected consumers with at least six
months’ notice of our intention to withdraw copper services.
By the end of FY22 we had provided notice to approximately
10,100 customers and we supported a range of consumer
groups with information about the copper withdrawal
programme.
Copper services remain regulated in areas where fibre is not
available, with copper prices annually adjusted for inflation.
In these areas, the Commission is required to review the
copper pricing framework no later than 2025.
Under the Telecommunications Service Obligation (TSO),
we are required to maintain telephone services to residential
premises that were connected to our copper network in
December 2001. Our obligation at the network level is shared
with Spark (formerly Telecom NZ) as the provider of the voice
service layer. The TSO Deed recognises that additional funding
may be sought for commercially non-viable customers.
Annual Report 202212
Outlook
With the core elements of our regulatory
framework now settled and the finish line for
our fibre rollout in sight, we’re shifting focus to
a more operational future. Connecting Aotearoa
so that we can all live, learn, work and play is our
refreshed organisational purpose. Achieving this
means continuing to grow uptake of our network
so its socio-economic benefits help power the
country’s digital future.
By the end of 2022 we’ll have brought fibre to the last
community under our public-private partnership with the
Government and we expect to have reached our target of
one million fibre connections. That still leaves just under
30% of homes and businesses that have yet to choose fibre
within our fibre footprint.
Auckland, with about a third of the national population, has
shown that more than 80% uptake is achievable. To keep
driving uptake we need to keep refining our fibre value
proposition and continue making the customer experience
as seamless as possible for our retailers and consumers.
This isn’t simple when we don't have the direct relationship
with consumers, but our retail service provider survey shows
the improvements we’ve made over FY22 are heading in the
right direction. Our new service company structure is an
opportunity to simplify and enhance our operations further.
In the short term, COVID will continue to cast a shadow
over our business and the wider economy. Although our
pipeline of new housing developments remains strong
given historical housing shortages, population growth has
slowed with net migration trending to negative. We’re seeing
inflationary pressures, particularly in our direct labour costs
and through our service companies. We’re also conscious of
the pressure on consumers, so we’ve chosen not to apply the
full inflationary increases we're permitted across all products
from October. On our most popular 300Mbps service we’re
holding the increase at 5.5% while our 1Gbps service will only
increase 3.6% after no price changes for several years.
At the same time, we’re reducing the pricing of our multi-gigabit
Hyperfibre services. Of the almost 1,000 Hyperfibre
connections to date, more than three-quarters are residential
consumers. This points to the continued consumer appetite for
better broadband. Schools have also begun to adopt Hyperfibre
services so they can provide enhanced bandwidth and reliability
across multiple users as more student learning moves online.
Our confidence in fibre’s future proof capability keeps
growing. International investment in fibre is surging and in
2021 fibre became the most prevalent broadband technology
in the OECD, with New Zealand ranked eighth for fibre
uptake. Like here, multi-gigabit fibre services are emerging
in overseas markets. There’s no doubt that future consumer
applications, whether cloud-based gaming or virtual reality in
the metaverse, are going to drive demand for higher speeds
and consistency. When these propositions develop mass
market followings, the network demands will be substantial.
Fibre is easily scalable for that demand and our 25Gbps trial
demonstrated a clear roadmap for even better capability.
While COVID-19 has accelerated digital adoption, we need to
work hard to ensure this doesn’t widen the socio-economic
digital divide and reinforce the multiple barriers to digital
inclusion. We’re committed to achieving true digital equity
through understanding, collaboration, and effort so that no
one gets left behind. During the pandemic we’ve focussed
our support on student connections, digital skills uplift for
seniors and helping the charitable sector embrace digital.
These initiatives are continuing into FY23 and we’re holding
pricing flat on our low-cost Home Fibre Starter service.
As broadband capacity and reliability needs grow, so too will
the digital divide between rural and urban Aotearoa. There’s
a growing body of evidence that broadband penetration
needs a high-quality broadband connection to maximise the
socio-economic benefits. Fibre offers a path to reliable high-
capacity broadband that doesn’t need recurring government
funding top-ups and supports national carbon emissions
reduction goals. That’s why other countries are extending
fibre as far as they can.
We believe that rather than kicking the can down the road with
piecemeal solutions, pragmatic policy settings are available to
enable us to reach 90% of Kiwis with fibre. That three percent
increase represents 65,000 customers located relatively close
to rural centres. Perhaps we can go even further.
In urban areas, growing fibre uptake means we’re moving
from trialling the withdrawal of copper services to a more
production-like process. Of the approximately 2,500 copper
broadband cabinets in our fibre areas, a quarter have
now been notified for withdrawal because they have few
remaining connections. The electricity savings from cabinet
shutdowns will become a growing contributor to our carbon
reduction goals. Our new emissions reduction plan forecasts
a 25% electricity reduction by 2030, assisted by the potential
expansion of solar generation on our exchanges.
4.0
Annual Report 202213
Embedding sustainability in our business strategy has included
a close look at our future organisational needs. Like many
businesses, recruiting and retaining people is increasingly
challenging. We’re continuing to evolve to be a more adaptive,
diverse and inclusive organisation as we transition from a
focus on building to operating the fibre network. This includes
working on developing the capability needed to thrive in our
new regulatory and dynamic market environment.
We know that competition will keep growing as mobile
network operators seek to recover their 5G investments.
With more than 90% of fibre connections now on 300Mbps
plans or higher, we believe we’re providing consumers with
the best broadband technology. We’ll keep developing our
role as an active wholesaler and explore new and potentially
innovative ways to leverage our fibre network and our
network infrastructure. Our new PowerSense product is a
good example of this approach.
At the next annual meeting in late October, the Board will
farewell chair Patrick Strange who has been with us since
2015. Mark Cross, currently chair of the Audit and Risk
Management Committee, will be our new Board chair. As a
director since 2016, Mark has a strong understanding of our
role as an essential infrastructure provider and the balance
needed to encourage ongoing investment that delivers
future consumer benefits and value to shareholders.
With our return to positive free cash flow, we’re now in a
position where we can make choices about discretionary
investment. This may include close adjacent opportunities
that offer better returns than the regulatory WACC. Whatever
opportunities arise, at our core we’ll remain a regulated utility
focussed on providing shareholders with stable returns.
To learn more about our focus on sustainability, please see
our Sustainability Report 2022 at: www.chorus.co.nz/reports
Our strategic focus
Annual Report 202214
Annual Report 202215
Management
commentary
16 In summary
17 Revenue commentary
18 Expenditure commentary
21 Capital expenditure commentary
22 Long term capital management
Annual Report 202216
2022
$M
2021
RESTATED
$M
Operating revenue965955
Operating expenses(290)(298)
Earnings before interest, income tax, depreciation and amortisation675657
Depreciation and amortisation(427)(427)
Earnings before interest and income tax248230
Net finance expense(142)(152)
Net earnings before income tax10678
Income tax expense(42)(27)
Net earnings for the year6451
In summary
1 Previously reported FY21 results have been restated due to an ongoing change in the accounting treatment of field services revenue for roadworks.
Refer to page 34 for the detailed accounting adjustments.
2 Underlying EBITDA of $660 million represents a reduction of $15 million for one-off operating revenue and expense gains recognised during the
period. Refer to page 12 of the FY22 investor presentation for the detailed reconciliation to EBITDA.
3 Excludes education connections partly subsidised as part of Chorus’ COVID-19 response.
We report earnings before interest, income tax, depreciation
and amortisation (EBITDA) of $675 million for the year ended
30 June 2022 (FY22), an increase of $18 million from restated
FY21 EBITDA of $657 million.
1
When one-off operating
revenue and expense gains are excluded, underlying EBITDA
in FY22 was $660 million.
2
Net profit after tax was $64 million compared to a restated
total of $51 million in FY21.
1
Careful management of maintenance costs and the release of
a $9 million holiday pay provision helped mitigate inflationary
pressures and COVID-19 impacts during the year. Operating
expenses reduced by $8 million from $298 million in FY21.
Revenues increased by $10 million to $965 million largely due
to gains from our network optimisation programme.
COVID-19 constraints on fibre installations and general
network investment programmes saw our initial FY22
guidance of $550 million to $590 million capital expenditure
lowered several times through the year. Final spend was
$492 million, with the winding down of the fibre rollout and
lower fibre installation spend the main contributors to the
decrease from $672 million in FY21.
Depreciation and amortisation expenses were flat year on
year while interest costs reduced due to the full year effect of
refinancing of debt at lower interest rates in FY21.
We will pay a final unimputed dividend of 21 cents per share
on 11 October 2022. The dividend reinvestment plan will be
available with no discount.
Connections
2022
Connections
2021
Connections
2020
Fibre broadband (GPON)949,000860,000740,000
Fibre premium (P2P)10,00011,00011,000
Copper VDSL118,000157,000221,000
Copper ADSL122,000163,000245,000
Data services over copper2,0002,0004,000
Unbundled copper1,00010,00015,000
Baseband copper102,000137,000179,000
Total fixed line connections
3
1,304,0001,340,0001,415,000
Management commentary
Annual Report 202217
Revenue commentary
2022
$M
2021
RESTATED
$M
Fibre broadband (GPON)548477
Copper based broadband153203
Field services products7170
Fibre premium (P2P) 6668
Copper based voice5268
Value added network services2730
Infrastructure3027
Data services over copper69
Other123
Total revenue965955
Revenue overview
Chorus’ product portfolio encompasses a broad range of
wholesale broadband, data and voice services across a
mix of regulated and commercial products. Revenues of
$965 million increased by $10 million from restated FY21
revenues of $955 million.
1
This increase reflected gains from
our network optimisation programme and continued strong
growth in fibre broadband revenue.
In our planned fibre areas broadband connections grew by
27,000, helping grow broadband connections nationally
by 9,000 to 1,189,000. We ended the year with 1,304,000
fixed line connections, down 36,000 lines compared with
a reduction of 75,000 lines in FY21. Most of this reduction
continues to be in areas where our copper network
competes with alternative fibre networks.
Fibre broadband (GPON)
Fibre broadband revenues continue to grow as customers
migrate to our expanding fibre network and broadband
penetration increases. Fibre broadband connections grew
by 89,000 to 949,000, with about 68% of connections on
300 Mbps plans. Average fibre monthly revenue per user
grew from $49.87 to $50.67 in FY22. This was driven by an
inflation related price increase to some services in October
2021 and uptake of the higher value 1 Gbps service growing
from 19% to 23% through the year.
Copper based broadband
Copper based broadband revenue continues to decline with
80,000 connections migrating from our ADSL and VDSL
broadband services to either our fibre network or alternative
fibre and wireless networks.
Field services products
Field services revenue increased by $1 million relative to
a restated $70 million in FY21. This was due to increased
new property revenues, offset by a reduction in chargeable
maintenance and installation activity.
Fibre premium (P2P)
Fibre premium (point to point) revenues decreased slightly
in FY22 as customers continued to migrate from high
value legacy connections. This trend is slowing as legacy
connections diminish and demand grows for Direct Fibre
Access Service, mobile access and other backhaul connections.
Copper based voice
Copper based voice revenues continue to decline as customers
migrate to either a fibre based connection on our network,
or to alternative fibre and wireless networks. These copper
connections declined by 35,000 lines in FY22 compared with
42,000 in FY21. Unbundled copper connections declined by
9,000 lines and are no longer material.
Value added network services
Value added network services revenue was lower in FY22 due
to a one-off historic dispute resolution recognised in FY21.
The main driver for this revenue is national data transport
services which provide network connectivity across legacy
backhaul and aggregation handover links.
Infrastructure
Infrastructure revenues increased $3 million to $30 million in
FY22 reflecting a change in lease treatment for retailers’ use
of Chorus’ buildings.
Data services over copper
Data services over copper connections continue to decline
as retailers transition business customers from legacy
services to cheaper fibre based services, either on our fibre
network, or on alternative local and CBD fibre networks.
Other
Other income included a $3 million gain from the disposal of
surplus property and one-off benefits from a $3 million legal
settlement and $3 million from a change in lease contract.
Annual Report 202218
Expenditure commentary
Operating expenses
2022
$M
2021
$M
Labour6474
Network maintenance5963
Information technology5048
Other network costs2929
Electricity1718
Rent and rates1412
Property maintenance1412
Advertising1113
Regulatory levies98
Consultants87
Insurance44
Provisioning12
Other108
Total operating expenses290298
Total operating expenses of $290 million in FY22 reduced
by $8 million compared to $298 million in FY21. In addition
to our ongoing focus on reducing discretionary costs,
COVID-19 restrictions in the first half of FY22 affected some
expense lines, and we released a labour expense provision.
Labour
Labour of $64 million reduced by $10 million in FY22 from
$74 million in FY21. A one-off benefit of $9 million was
recognised in FY22 after a judicial ruling on the interpretation
of the Holidays Act.
At 30 June 2022, we had 799 permanent and fixed term
employees representing a 2% decrease from 817 employees
at 30 June 2021. We capitalise the labour costs and the
associated overheads in relation to the UFB build and
connect activity. As the UFB rollout ends, we expect to
capitalise a lower proportion of labour costs.
Network maintenance
Network maintenance costs reduced by $4 million from
FY21. Overall fault volumes continued to reduce as more
customers connect to the newer fibre network and total
connections declined. FY22 was also impacted by COVID-19
restrictions on activity which reduced faults.
Information technology
Information technology costs were up $2 million compared
to FY22, largely due to inflationary pressures.
Other network costs
Other network costs are variable year to year and include
a range of costs associated with service partner contracts,
fibre access from third parties, roadworks and other network
relocation projects, fibre order cancellations, network spares,
and network and property optimisation costs.
Electricity
Electricity costs reduced due to lower electricity prices in
FY22 relative to FY21. Electricity consumption increased
over FY21 as a result of one-off metering washups as we
transitioned to a new supplier. Chorus hedges approximately
70% of its consumption with hedge contracts entered into up
to 24 months in advance.
Rent and rates
Rent and rates costs relate to the operation of our network
estate including exchanges, radio sites and roadside cabinets.
These costs include rates that are levied on network assets
both above and below ground. Costs increased by $2m
from FY21 due to inflationary increases from councils and
increasing rateable values from our network build.
Property maintenance
Property maintenance costs have increased by $2 million
relative to FY21. FY22 costs includes higher levels of network
property maintenance and around $1 million of one-off
“make good” costs relating to corporate office changes
(including relocation in Auckland and rationalisation in
Wellington).
Annual Report 202219
Advertising
Advertising costs were $2 million lower than FY21 due to
reduced brand activity in the year.
Regulatory levies
Regulatory levies increased by $1 million compared to
FY21 due to the levy for the Commerce Commission’s
implementation of the new fibre regulatory framework.
Consultants
Consultant costs increased by $1 million from FY21.
This reflects the timing of external advice required to support
both the implementation of the new regulatory framework
from January 2022 and our transition to an adaptive
organisation.
Other
Other costs include general expenditure such as
telecommunications, travel, training and legal fees.
Other costs appeared to increase in FY22 because FY21
benefitted from an adjustment to a doubtful debt provision.
Depreciation and amortisation
2022
$M
2021
RESTATED
$M
Estimated useful
life (years)
Weighted average
useful life (years)
Depreciation
Fibre cables
12211420–3020
Ducts, poles and manholes615820–5050
Copper cables616310–3022
Cabinets22305–2018
Property19185–5025
Network electronics62622–2510
Right of use assets151510–5028
Less: Crown funding(27)(27)
Total depreciation335333
Amortisation
Software
62602–104
Customer retention30341–44
Total amortisation9294
Depreciation and amortisation427427
The weighted average useful life represents the useful life in
each category weighted by the net book value of the assets.
During FY22, $492 million of expenditure on network assets
and software was capitalised. The ‘UFB communal’ and
‘Fibre connections and fibre layer 2’ included in ‘fibre’ capital
expenditure was largely capitalised against the network
assets categories of fibre cables (34%) and ducts, poles and
manholes (40%). The average depreciation rate for UFB
communal infrastructure spend is based on an estimated life
of 41 years, reflecting the very high proportion of long life
assets being constructed.
With the commencement of Chorus’ copper withdrawal
programme, Chorus has revised the depreciation profile for
copper cables in areas where fibre is available. Depreciation of
copper cables will be accelerated from FY23 so that those in
UFB2 areas will be fully depreciated by June 2025, and those in
local fibre company areas are fully depreciated by June 2026.
Software and other intangibles largely consist of the software
components of billing, provisioning and operational systems,
including spend on Spark owned systems.
Chorus expects that incremental costs incurred in
acquiring new contracts with new and existing customers
are recoverable. These costs are capitalised as customer
retention assets and amortised against revenue or within
amortisation expense, depending on their nature. In the
period to 30 June 2022, $30 million was recognised to
amortisation expense.
Our depreciation profile is expected to continue to change,
reflecting the greater mix of longer dated UFB assets being
built. The offset of Crown funding against depreciation
will continue to amortise as a credit to the associated
depreciation expense accordingly.
Annual Report 202220
Finance income and expense
(Income)/expense
2022
$M
2021
$M
Finance income–(1)
Finance expense
Interest on syndicated bank facility
65
Interest on Euro Medium Term Notes (EMTN)5147
Interest on fixed rate NZD bonds3243
Other interest expense2330
Capitalised interest(2)(2)
Interest costs110123
Ineffective portion of changes in fair value of cash flow hedges(7)(4)
Total finance expenses excluding securities (notional) interest103119
CIP securities (notional) interest3934
Total finance expense142153
Finance expense is lower in FY22 due to the lower cost of
NZD Bonds refinanced in December 2020.
Interest costs decreased by $13 million year on year with the
weighted effective interest rate on debt reducing to 3.77%
from 4.16% in FY21.
Other interest expense includes lease interest of $15 million
(FY21: $20 million) and amortisation arising from the
difference between fair value and proceeds realised from
interest rate swap resets of $7 million (FY21: $7 million).
Notional interest on Crown Infrastructure Partners (CIP)
securities also increased as Crown funding continued to grow.
At a minimum, we aim to maintain 50% of our debt
obligations at a fixed rate of interest. We have fully hedged
the foreign exchange exposure on the EMTNs with cross
currency interest rate swaps. A portion of the floating interest
on the cross currency interest rate swaps has been hedged
using interest rate swap instruments.
Ineffectiveness
As at 30 June 2022 Chorus held all interest swaps in
designated hedging relationships. These relationships are
designated as either cash flow hedges, or fair value hedges.
Provided that the cash flow hedges remain effective, any
future gains or losses will be processed through the hedge
reserve in the statement of changes in equity. Effective fair
value hedges will be offset within the finance expense. Minor
differences in the hedged values will flow to finance expense
in the income statement over the life of the derivatives as
ineffectiveness. Minor differences in the credit valuation
portion may also flow to the finance expense. Neither
the direction, nor the rate of the impact on the income
statement can be predicted as it is influenced by external
market factors.
Ineffectiveness largely consists of the cumulative change in
fair value of three interest rate swaps, designated as cash flow
hedges that were restructured in prior years. Two of these
restructured interest rate swaps have a combined face value
of $500 million and relate to the 10 year resettable NZD bond
issued in 2018. The other restructured interest rate swap has
a face value of $200 million and relates to the EUR 300m
EMTN bond. In FY22, ineffectiveness was credit $7 million
(FY21: credit $4 million) across all hedge relationships.
Taxation
The FY22 effective tax rate is 39% (FY21: 35%). The increase
reflects confirmation of the appropriate tax treatment for
funding received for the relocation of communications
network. When excluding the prior period adjustment, the
effective tax rate for FY22 is 34%. The effective tax rate is
higher than the statutory tax rate of 28% due to permanent
differences between tax and accounting arising from the tax
treatment of the CIP securities and Crown funding for the
Rural Broadband Initiative (RBI).
The accounting interest and depreciation credit recognised in
the profit and loss in relation to CIP securities are non-taxable
as confirmed via binding rulings issued by Inland Revenue.
RBI assets were funded by non-taxable government grants.
The accounting amortisation of RBI government grants and
RBI accounting depreciation recognised in the profit and loss
are non-taxable and tax depreciation is not claimed.
Annual Report 202221
Capital expenditure commentary
2022
$M
2021
$M
Fibre403567
Copper3845
Common5160
Gross capital expenditure492672
4 Layer 2 equipment, such as gigabit capable passive optical network ports, is installed ahead of demand as the UFB footprint expands.
5 Excluding layer 2 and backbone costs for multi dwelling units and rights of way and including standard installations and some non standard
single dwellings and service desk costs.
Gross capital expenditure for FY22 was $492 million. This was
$180 million less than FY21 capital expenditure spend. Fibre
spend decreased due to lower installation volumes and lower
UFB communal expenditure as we approach the end of
the rollout. Copper related expenditure reduced by 16% on
FY21 because copper network demand continues to reduce.
Crown funding of $41 million was recognised for the UFB
rollout and $16 million for the West Coast fibre project.
Fibre capital expenditure
2022
$M
2021
$M
UFB communal77147
Fibre installations and fibre layer 2
4
195275
Fibre products and systems1214
Other fibre and growth7991
Network sustain1311
Customer retention costs2729
Total fibre capital expenditure403567
UFB communal network spend was $77 million in FY22,
down from $147 million in FY21. The UFB rollout is now
98% complete.
Fibre installations and layer 2 expenditure was $195 million.
117,000 fibre installations were completed nationwide,
including 41,000 for UFB2 customers. $30 million was
invested in ‘backbone’ network to enable the connection
of multiple customers located along rights of way and
multi dwelling units.
The average cost per premises connected (CPPC) in UFB1
areas was $1,015
5
, which was just under the FY22 guidance
range of $1,025 to $1,175. The CPPC in UFB2 areas was
$1,187
5
, which was in the lower half of the revised FY22
guidance range of $1,150 to $1,300.
Other fibre and growth decreased $12 million compared
to FY21, mainly due to $17 million lower expenditure on
the West Coast fibre rollout. The West Coast fibre project
is primarily government funded and is expected to be
completed in FY23.
Network sustain refers to capital expenditure where the
fibre network has been upgraded or network elements such
as poles, cabinets and cables are replaced. This is typically
where network replacement is deemed more cost effective
than reactive maintenance, or network is being relocated for
reasons such as roadworks.
Customer retention costs decreased by $2 million from FY21
due to decreased market activity.
Annual Report 202222
Copper capital expenditure
2022
$M
2021
$M
Network sustain2729
Copper connections11
Copper layer 234
Customer retention costs711
Total copper capital expenditure3845
Copper capital expenditure decreased by $7 million from FY21 reflecting lower spend as customer numbers on our copper
network reduce. Less investment in layer 2 capacity and customer retention was needed as more customers migrate to fibre.
Common capital expenditure
2022
$M
2021
$M
Information technology3146
Building and engineering services2014
Total common capital expenditure5160
Information technology spend decreased by $15 million in FY22 after completion of large lifecycle system developments
and shifting to an agile delivery approach in FY21. Building and engineering services increased by $6 million and includes
expenditure related to corporate office relocation.
Annual Report 202223
Long term capital management
We will pay a final unimputed dividend of 21.0 cents per
share on 11 October 2022 to all shareholders registered at
5.00pm 13 September 2022. The shares will be quoted on an
ex dividend basis from 12 September 2022. As the dividend is
unimputed, there will be no supplementary dividend payable
to shareholders outside of New Zealand.
The dividend reinvestment plan will remain in place for
the final dividend, with no discount applied. Shareholders
who have previously elected to participate in the dividend
reinvestment plan do not need to take any further action.
For those shareholders who wish to participate, election
notices to participate must be received by 5.00pm (NZ time)
on 14 September 2022.
Our move to positive free cash flow enables us to increase
dividend payments to shareholders.
Dividend guidance for FY23 has been set at 42.5 cents per
share, subject to no material adverse changes in circumstance
or outlook. The FY23 dividend will be unimputed.
The Board considers that a ‘BBB’ or equivalent credit rating
is appropriate for a company such as Chorus. It intends
to maintain capital management and financial policies
consistent with these credit ratings. It is Chorus’ intention
that in normal circumstances the ratio of net debt to EBITDA
will not materially exceed 4.75 times.
At 30 June 2022, we had a long term credit rating of
BBB/stable outlook by Standard & Poor’s and Baa2/stable
by Moody’s Investors Service.
Annual Report 202224
Annual Report 202225
Consolidated financial
statements
26 Independent auditor’s report
29 Consolidated income statement
29 Consolidated statement of
comprehensive income
30 Consolidated statement
of financial position
31 Consolidated statement
of changes in equity
32 Consolidated statement of cash flows
34 Notes to the consolidated
financial statements
Annual Report 202226
Independent auditor’s report
To the shareholders of Chorus Limited
Report on the consolidated financial statements
Basis for opinion
We conducted our audit in accordance with International
Standards on Auditing (New Zealand) (‘ISAs (NZ)’). We believe
that the audit evidence we have obtained is sufficient and
appropriate to provide a basis for our opinion.
We are independent of the Group in accordance with
Professional and Ethical Standard 1 International Code of
Ethics for Assurance Practitioners (Including International
Independence Standards) (New Zealand) issued by the
New Zealand Auditing and Assurance Standards Board and
the International Ethics Standards Board for Accountants’
International Code of Ethics for Professional Accountants
(including International Independence Standards) (‘IESBA
Code’), and we have fulfilled our other ethical responsibilities
in accordance with these requirements and the IESBA Code.
Our responsibilities under ISAs (NZ) are further described in
the auditor’s responsibilities for the audit of the consolidated
financial statements section of our report.
Our firm has also provided regulatory and other assurance
services to the Group. Subject to certain restrictions, partners
and employees of our firm may also deal with the Group on
normal terms within the ordinary course of trading activities
of the business of the Group. These matters have not
impaired our independence as auditor of the Group. The firm
has no other relationship with, or interest in, the Group.
Materiality
The scope of our audit was influenced by our application of
materiality. Materiality helped us to determine the nature,
timing and extent of our audit procedures and to evaluate
the effect of misstatements, both individually and on the
consolidated financial statements as a whole. The materiality
for the consolidated financial statements as a whole was set
at $8.5 million determined with reference to a benchmark of
Group revenue. We chose the benchmark because, in our
view, this is a key measure of the Group’s performance.
Key audit matters
Key audit matters are those matters that, in our professional
judgement, were of most significance in our audit of the
company and group financial statements in the current
period. We summarise below those matters and our key
audit procedures to address those matters in order that the
shareholders as a body may better understand the process by
which we arrived at our audit opinion. Our procedures were
undertaken in the context of and solely for the purpose of
our statutory audit opinion on the consolidated statements
as a whole and we do not express discrete opinions on
separate elements of the consolidated financial statements.
Opinion
In our opinion, the accompanying consolidated financial
statements of Chorus Limited (the ’company’) and its
subsidiaries (the ‘Group’) on pages 29 to 61:
i. present fairly in all material respects the Group’s
financial position as at 30 June 2022 and its financial
performance and cash flows for the year ended on that
date; and
ii. comply with New Zealand Equivalents to International
Financial Reporting Standards (NZ IFRS) and
International Financial Reporting Standards.
We have audited the accompanying consolidated financial
statements which comprise:
— the consolidated statement of financial position as at
30 June 2022;
— the consolidated income statement, statements of other
comprehensive income, changes in equity and cash
flows for the year then ended; and
— notes, including a summary of significant accounting
policies and other explanatory information.
Emphasis of Matter – prior period restatement
We draw attention to the prior period restatement note
in the consolidated financial statements, which describes
the adjustments that have been made to the consolidated
financial statements in relation to funding towards the cost
of relocation of communications equipment.
Our conclusion on the consolidated financial statements is
not modified in respect of this matter.
Annual Report 202227
The key audit matterHow the matter was addressed in our audit
Recoverability of assets
Capitalisation and the carrying value of assets are a key
audit matter due to the significance of assets to the Group’s
consolidated statement of financial position, and due to the
judgement involved in determining the carrying value of the
assets, principally:
—decision to capitalise or expense costs relating to the
network. This depends on whether the expenditure is to
enhance the network (capitalise) or to maintain the current
operating capability of the network (expense);
—estimation of the stage of completion of assets under
construction;
—estimation of the useful life of the asset once the costs are
capitalised;
—obsolescence and impairment risk; and
—uncertainty of the impact of ongoing technological
change, transitioning to a new regulated model,
movement towards a fibre future and RSP/LFC behaviour.
Our audit procedures included:
— examining that the controls to recognise capital projects in the fixed asset
register and the approval of the asset life annual review are effective.
—assessing the nature of costs incurred in capital projects by checking a
sample of costs to invoice to determine whether the description of the
expenditure met the capitalisation criteria.
—evaluating a sample of assets under construction in which no costs had
been incurred in the final six months of the financial reporting period.
We challenged the status of those assets under construction to determine
whether they remained appropriately capitalised.
—assessing, on a sample basis, whether the accruals recorded for assets
under construction were calculated in accordance with the progress of
construction and the arrangements with external suppliers.
—assessing the useful economic lives of the assets, by comparing to our
knowledge of the business and its operations and industry benchmarks.
Chorus funding
Refer to Notes 4, 6, 7 and 19 to the Financial Statements.
At 30 June 2022, Chorus had external borrowings of $2,322
million (30 June 2021: $2,373 million), Crown funding of
$936 million (30 June 2021: $906 million), CIP securities of
$613 million (30 June 2021: $545 million) and net derivative
financial assets of $19 million (30 June 2021: net derivative
financial liabilities of $32 million). The CIP securities,
cross-currency and interest rate derivatives are a key audit
matter due to their significance to the Group’s consolidated
statement of financial position and the complexity and
judgement involved in determining the appropriate valuation
and accounting treatment for the CIP securities and cross-
currency and interest rate derivatives.
Our audit procedures to assess the valuation and accounting treatment for
the Group’s interest rate derivatives and CIP securities included:
—our financial instrument specialists re-valuing all interest rate derivatives
using valuation models and inputs independent from those utilised by
management.
—evaluating the hedge effectiveness of the interest rate derivatives hedging
the EUR denominated Euro Medium Term Notes, the NZD Bond 2028 and
the NZD Bond 2030. In all instances, our financial instrument specialists
assessed the effectiveness of these hedges by independently modelling
the future changes in the value of these instruments to assess whether
the underlying derivatives were effective.
—assessing the accounting treatment of the CIP securities. We read the
underlying loan agreement and analysed the various features of the loan
agreement to determine whether the CIP securities were a debt or equity
instrument.
—evaluating the valuation of the CIP securities. Our valuation specialists
assessed the methodology used by management for determining the
amounts allocated to debt and government grant.
—assessing the inputs used in the valuation of the CIP securities. On
a sample basis we compared interest rates and credit spreads to
independent sources of information to determine an acceptable range of
valuation inputs.
Revenue recognition
Refer to Note 9 to the Financial Statements.
Revenue recognition and collectability is considered to be
a key audit matter due to the complexity of the revenue
recognition accounting standards, involving key judgements
and estimates, particularly surrounding;
—customer incentives and retention assets;
—unearned revenue; and
—assessment of performance obligations around non-
connection based revenues.
Our audit procedures included:
—testing of revenue related key financial controls.
—performing cut-off testing over revenue by reconciling cash payments
received after balance date against the accounts receivable balances at
year-end to ensure these receipts have been recognised in the correct
financial period.
—independently confirming the accuracy of a sample of outstanding debtor
balances with Chorus customers.
—agreeing a sample of revenue adjustments recorded during the year to
authorised credit notes.
—assessing whether customer contract costs are appropriately capitalised
and subsequently amortised over the expected life of the relationship
with the customer.
—agreeing a sample of unearned revenue balances recorded at year-end
to invoices
Annual Report 202228
Other information
The Directors, on behalf of the Group, are responsible for
the other information included in the Annual Report.
Other information includes the Chorus’s operating,
marketing and regulatory overviews, management
commentary and disclosures relating to corporate
governance and statutory information. Our opinion on the
company and Group financial statements does not cover
any other information and we do not express any form of
assurance conclusion thereon.
In connection with our audit of the company and group
financial statements our responsibility is to read the other
information and, in doing so, consider whether the other
information is materially inconsistent with the company and
group financial statements or our knowledge obtained in
the audit or otherwise appears materially misstated. If, based
on the work we have performed, we conclude that there is
a material misstatement of this other information, we are
required to report that fact. We have nothing to report in
this regard.
Use of this independent auditor’s report
This independent auditor’s report is made solely to the
shareholders as a body. Our audit work has been undertaken
so that we might state to the shareholders those matters we
are required to state to them in the independent auditor’s
report and for no other purpose. To the fullest extent
permitted by law, we do not accept or assume responsibility
to anyone other than the shareholders as a body for our
audit work, this independent auditor’s report, or any of the
opinions we have formed.
Responsibilities of the Directors for the
consolidated financial statements
The Directors, on behalf of the Group, are responsible for:
—the preparation and fair presentation of the consolidated
financial statements in accordance with generally
accepted accounting practice in New Zealand (being
New Zealand Equivalents to International Financial
Reporting Standards) and International Financial Reporting
Standards;
—implementing necessary internal control to enable
the preparation of a consolidated set of financial
statements that is fairly presented and free from material
misstatement, whether due to fraud or error; and
—assessing the ability to continue as a going concern. This
includes disclosing, as applicable, matters related to going
concern and using the going concern basis of accounting
unless they either intend to liquidate or to cease
operations, or have no realistic alternative but to do so.
Auditor’s responsibilities for the audit of the
consolidated financial statements
Our objective is:
—to obtain reasonable assurance about whether the
consolidated financial statements as a whole are free from
material misstatement, whether due to fraud or error; and
—to issue an independent auditor’s report that includes our
opinion.
Reasonable assurance is a high level of assurance, but is not
a guarantee that an audit conducted in accordance with ISAs
NZ will always detect a material misstatement when it exists.
Misstatements can arise from fraud or error. They are
considered material if, individually or in the aggregate, they
could reasonably be expected to influence the economic
decisions of users taken on the basis of these consolidated
financial statements.
A further description of our responsibilities for the audit of
these consolidated financial statements is located at the
External Reporting Board (XRB) website at:
http://www.xrb.govt.nz/standards-for-assurance-
practitioners/auditors-responsibilities/audit-report-1/
This description forms part of our independent auditor’s report.
The engagement partner on the audit resulting in this
independent auditor’s report is David Gates.
For and on behalf of
KPMG
Wellington
22 August 2022
Annual Report 202229
Consolidated income statement
For the year ended 30 June 2022
Notes
2022
$M
2021
RESTATED
$M
Operating revenue9965955
Operating expenses10(290)(298)
Earnings before interest, income tax, depreciation and amortisation675657
Depreciation1,7(335)(333)
Amortisation2,3(92)(94)
Earnings before interest and income tax248230
Finance income–1
Finance expense4(142)(153)
Net earnings before income tax10678
Income tax expense14(42)(27)
Net earnings for the year6451
Earnings per share
Basic earnings per share (dollars)
170.140.11
Diluted earnings per share (dollars)170.110.09
Consolidated statement of comprehensive income
For the year ended 30 June 2022
Note
2022
$M
2021
RESTATED
$M
Net earnings for the year6451
Other comprehensive income
Items that will be reclassified subsequently to Income statement when specific conditions
are met net of tax
Movements in effective cash flow hedges
199662
Amortisation of de-designated cash flow hedges transferred to Income statement1955
Movement in cost of hedging reserve1910(7)
Other comprehensive income net of tax11160
Total comprehensive income for the year net of tax175111
The accompanying notes are an integral part of these consolidated financial statements.
Annual Report 202230
Consolidated statement of financial position
As at 30 June 2022
Notes
2022
$M
2021
RESTATED
$M
Current assets
Cash and call deposits
158853
Trade and other receivables11125122
Income tax receivable2723
Derivative financial instruments1994
Total current assets249202
Non-current assets
Derivative financial instruments
1912071
Trade and other receivables1112
Deferred tax asset14–93
Customer retention assets35959
Software and other intangible assets2152164
Network assets15,2655,269
Total non-current assets5,5975,658
Total assets5,8465,860
Current liabilities
Trade and other payables
12264278
Income tax payable–13
Lease payable51310
Derivative financial instruments19–1
Debt4190140
Total current liabilities excluding Crown funding467442
Crown funding72725
Total current liabilities494467
Non-current liabilities
Trade and other payables
121611
Deferred tax liability14369374
Derivative financial instruments19110106
Lease payable5174254
Debt42,1322,233
Total non-current liabilities excluding CIP and Crown funding2,8012,978
Crown Infrastructure Partners (CIP) securities6613545
Crown funding7909881
Total non-current liabilities4,3234,404
Total liabilities4,8174,871
Equity
Share capital
16682689
Reserves1960(51)
Retained earnings287351
Tot al e quit y1,029989
Total liabilities and equity5,8465,860
The accompanying notes are an integral part of these consolidated financial statements.
The consolidated financial statements are approved and signed on behalf of the Board.
Patrick Strange
Chair
Authorised for issue on 22 August 2022
Mark Cross
Chair, Audit and Risk Management Committee
Annual Report 202231
Consolidated statement of changes in equity
For the year ended 30 June 2022
Notes
Share capital
$M
Retained
earnings
$M
Hedging-related
reserves
$M
Total
$M
Balance at 1 July 2020 (RESTATED)666409(111)964
Comprehensive income
Net earnings for the year
–51–51
Other comprehensive income
Movement in cash flow hedge reserve
19––6262
Amortisation of de-designated cash flow hedges transferred to
Income statement
19––55
Movement in cost of hedging reserve19––(7)(7)
Total comprehensive income–5160111
Contributions by and (distributions to) owners:
Dividends
16–(109)–(109)
Supplementary dividends–(12)–(12)
Tax credit on supplementary dividends–12–12
Dividend reinvestment plan1623––23
Total transactions with owners23(109)–(86)
Balance at 30 June 2021 (RESTATED)689351(51)989
Comprehensive income
Net earnings for the year
–64–64
Other comprehensive income
Movement in cash flow hedge reserve
19––9696
Amortisation of de-designated cash flow hedges transferred to
Income statement
19––55
Movement in cost of hedging reserve19––1010
Total comprehensive income–64111175
Contributions by and (distributions to) owners:
Dividends
16–(128)–(128)
Supplementary dividends–(14)–(14)
Tax credit on supplementary dividends–14–14
Dividend reinvestment plan1631––31
Share buy-back16(38)––(38)
Total transactions with owners(7)(128)–(135)
Balance at 30 June 2022682287601,029
The accompanying notes are an integral part of these consolidated financial statements.
Annual Report 202232
Consolidated statement of cash flows
For the year ended 30 June 2022
Notes
2022
$M
2021
RESTATED
$M
Cash flows from operating activities
Cash was provided from/(applied to):
Receipts from customers
977982
Interest received–1
Payment to suppliers and employees(295)(322)
Taxation paid(14)(1)
Interest paid(98)(116)
Net cash flows provided from operating activities570544
Cash flows applied to investing activities
Cash was provided from/(applied to):
Purchase of network and intangible assets
(518)(647)
Disposal of network and intangible assets3–
Capitalised interest paid(2)(2)
Net cash flows applied to investing activities(517)(649)
Cash flows from financing activities
Cash was provided from/(applied to):
Payment of lease liabilities
(14)(8)
Crown funding (including CIP securities)81147
Proceeds from debt50510
Repayment of debt–(400)
Repurchase of shares(38)–
Dividends paid(97)(86)
Net cash flows provided from/(applied to) financing activities(18)163
Net cash flows3558
Cash at the beginning of the year53(5)
Cash at the end of the year158853
Reconciliation of net earnings to net cash flows from operating activities
Notes
2022
$M
2021
RESTATED
$M
Net earnings for the year6451
Adjustment for:
Depreciation of network assets
1362360
Amortisation of Crown funding7(27)(27)
Amortisation of software and other intangible assets26260
Amortisation of customer retention assets33438
Deferred income tax144524
Ineffective portion of changes in fair value of cash flow hedges4(7)(4)
Amortisation of non-cash finance expenses1011
CIP securities (notional) interest43934
Other5(18)
579529
Change in current assets and liabilities:
(Increase) / decrease in trade and other receivables
11(2)17
Increase / (decrease) in operating trade payables1210(6)
Increase in income tax receivable(4)(3)
Increase / (decrease) in income tax payable(13)7
(9)15
Net cash flows from operating activities570544
The accompanying notes are an integral part of these consolidated financial statements.
Annual Report 202233
Reconciliation of movements of liabilities and equity to net cash flows from financing activities
Debt
$M
Crown funding
$M
CIP securities
$M
Lease payable
$M
Share capital
$M
Retained earnings
$M
Balance at 1 July 2020 (RESTATED)2,322836461263666409
Movements from financing cash flows
Payment of lease liabilities
–––(8)––
Proceeds from debt5109750–––
Repayment of debt(400)–––––
Dividends paid–––––(86)
Total changes from financing cash flows1109750(8)–(86)
Other cash flows
Interest paid on leases
–––(20)––
Non-cash movements
Movements in fair value (including foreign
exchange rates)
(59)–––––
Transaction costs and amortisation related to
financing
–(27)34–––
Dividend reinvestment plan––––23(23)
Lease movements–––29––
Net earnings for the year ended 30 June 2021–––––51
Balance at 30 June 2021 (RESTATED)2,373906545264689351
Movements from cash flows
Payment of lease liabilities
–––(14)––
Proceeds from debt505427–––
Repurchase of shares––––(38)–
Dividends paid–––––(97)
Total changes from financing cash flows505427(14)(38)(97)
Other cash flows
Interest paid on leases
–––(15)––
Non-cash movements
Movements in fair value (including foreign
exchange rates)
(105)–––––
Transaction costs and amortisation related
to financing
4(27)39–––
Accruals–32–––
Dividend reinvestment plan––31(31)
Lease movements–––(48)––
Net earnings for the year ended 30 June 2022–––––64
Balance at 30 June 20222,322936613187682287
The accompanying notes are an integral part of these consolidated financial statements.
Annual Report 202234
Notes to the consolidated financial statements
Reporting entity and statutory base
Chorus includes Chorus Limited together with its subsidiaries.
Chorus is New Zealand’s largest fixed line communications
infrastructure business. It maintains and builds a network
predominantly made up of fibre and copper cables, local
telephone exchanges and cabinets.
Chorus Limited is a profit-oriented company registered in
New Zealand under the Companies Act 1993 and is a FMC
Reporting Entity for the purposes of the Financial Markets
Conduct Act 2013. Chorus Limited was established as a
standalone, publicly listed entity on 1 December 2011, upon its
demerger from Spark New Zealand Limited (Spark, previously
Telecom Corporation of New Zealand Limited). The demerger
was a condition of an agreement with Crown Infrastructure
Partners Limited (previously Crown Fibre Holdings) to enable
Chorus Limited to provide the majority of the Crown’s Ultra-Fast
Broadband (UFB). Chorus Limited is listed and its ordinary shares
are quoted on the NZX main board equity security market (NZX
Main Board) and on the Australian Stock Exchange (ASX) and
has bonds quoted on the NZX and ASX debt markets. American
Depositary Shares, each representing five ordinary shares (and
evidenced by American Depositary Receipts), are not listed but
are traded on the over-the-counter market in the United States.
These consolidated financial statements (“financial statements”)
have been prepared in accordance with Generally Accepted
Accounting Practice in New Zealand (NZ GAAP) and Part 7 of
the Financial Markets Conduct Act 2013. They comply with
New Zealand equivalents to International Financial Reporting
Standards (NZ IFRS) as appropriate for profit-oriented entities,
and with International Financial Reporting Standards.
These financial statements are expressed in New Zealand dollars.
All financial information has been rounded to the nearest million,
unless otherwise stated.
The measurement basis adopted in the preparation of
these financial statements is historical cost, modified by the
revaluation of financial instruments as identified in the specific
accounting policies below and the accompanying notes.
The Directors have considered the impact of the COVID-19
pandemic on these financial statements and note no material
impact to the going concern basis on which they are prepared.
Accounting policies and standards
Accounting policies that summarise the measurement basis
used which are relevant to the understanding of the financial
statements are provided throughout the accompanying notes.
The accounting policies adopted and methods of computation
have been applied consistently throughout the periods
presented in these consolidated financial statements.
Reclassification and re-statement of comparatives
Where management have reclassified items in the financial
statements, the related comparative disclosures have been
adjusted to provide a like-for-like comparison.
Prior period restatement – Crown funding
Adjustments have been made to the financial statements
in relation to funding towards the cost of relocation of
communications equipment. This funding has historically
been recognised as a liability within Crown funding and then
recognised in earnings as a reduction to depreciation expense
on a systematic basis over the useful life of the asset the funding
was used to construct, which is consistent with the treatment
of other Crown funding such as RBI. Upon review of funding
streams and the accounting treatment of these streams during
the period, Chorus have identified that the purpose of the
funding is not for the construction of an asset, and therefore
should be recognised upon completion of relocation.
While there has not been a material error in net earnings in
any one year, the prior period has been restated to reflect the
appropriate accounting treatment.
Classification of interest paid on leases and revenue in
advance within the statement of cash flows
During the period interest paid on leases and revenue in advance
charged were reclassified within the statement of cash flows.
The changes provide more reliable and relevant information and
better reflect the nature of the cash flows. There has been no
impact on net cash flows.
The impact of the restatement and reclassifications the prior
periods is as follows:
Annual Report 202235
Year ended 30 June 2021
YEAR ENDED
30 JUNE 2021
$M
RESTATEMENT
INCREASE/
(DECREASE)
$M
RECLASSIFICATION
INCREASE/
(DECREASE)
$M
YEAR ENDED
30 JUNE 2021
RESTATED
$M
Consolidated income statement
Operating revenue
9478–955
Earnings before interest, income tax, depreciation and amortisation 649 8 – 657
Depreciation(331)(2)–(333)
Income tax expense(25)(2)–(27)
Net earnings for the year474–51
Basic earnings per share0.110.11
Diluted earnings per share0.080.09
Consolidated statement of financial position
Crown funding
955(49)–906
Income tax payable58–13
Retained earnings31041–351
Consolidated statement of cash flows
Cash received from customers
954820982
Payments to suppliers and employees(302)–(20)(322)
Interest paid(96)–(20)(116)
Payment of lease liabilities(28)–20(8)
Crown funding (including CIP securities)155(8)–147
Interest Rate Benchmark Reform
Interbank offered rates (“IBORs”) play an important role in global
financial markets. Market developments relating to the reliability
and robustness of some interest rate benchmarks has resulted in
the global regulatory community initiating various programmes
to develop alternative benchmarks (risk free rates) within certain
jurisdictions. These reforms have led to uncertainty about the
long-term viability of some interest rate benchmarks beyond
1 January 2022 under Interest Rate Benchmark Reform – Phase 2.
Chorus’ hedging activities expose it to EURIBOR. EURIBOR is not
subject to cessation following reform in 2019, however industry
guidance suggests it will remain appropriate only in the medium
term. As such, although there is no immediate impact of the
reform to Chorus, developments will continue to be monitored
to ensure any changes to EURIBOR are appropriately considered.
Accounting estimates and judgements
In preparing the financial statements, management has made
estimates and assumptions about the future that affect the
reported amounts of assets and liabilities at the date of the financial
statements and the reported amounts of revenue and expenses
during the period. Actual results could differ from those estimates.
Estimates and assumptions are continually evaluated and are based
on experience and other factors, including macro-economic and
market factors, and expectations of future events that may have
an impact on Chorus. All judgements, estimates, and assumptions
are believed to be reasonable based on the most current set of
circumstances available to Chorus. The principal areas of judgement
in preparing these financial statements are set out below.
Network assets (note 1)
Assessing the carrying value of network assets for impairment
considerations which includes assessing the appropriateness
of useful life and residual value estimates of network assets, the
physical condition of the asset, technological advances, regulation
and expected disposal proceeds from the future sale of the asset.
Customer retention assets (note 3)
Assessing the carrying value of customer retention assets
for impairment considerations which includes assessing the
appropriateness of useful life, contract terms, revenue and
customer connections data.
Leases (note 5)
A significant portion of lease contracts contain options for
extension, which in turn require management to apply judgement
in assessing if these extensions are likely to be exercised.
Crown Infrastructure Partners (CIP) securities (note 6)
Determining the fair value of the CIP securities requires
assumptions on expected future cash flows and discount rates
based on future long dated swap curves.
Financial risk management (note 19 and 20)
Accounting judgements have been made in determining hedge
designation and the fair value of derivatives and borrowings.
The fair value of derivatives and borrowing are determined based
on valuation models that use forward-looking estimates and
market observable data, to the extent that it is available.
Annual Report 202236
Non-GAAP measures
Chorus use non-GAAP measures that are not prepared in
accordance with NZ IFRS. Chorus believes these non-GAAP
measures provide useful information to users of the financial
statements to assist in understanding the financial performance
of Chorus. These measures are also used internally to evaluate
the performance of Chorus and monitored for compliance
against debt covenants.
These measures should not be viewed in isolation or as a
substitute for measures reported in accordance with NZ IFRS
as they are not uniformly defined or utilised by all companies in
New Zealand or the telecommunications industry.
Earnings before interest and income tax (EBIT) and
earnings before interest, income tax, depreciation
and amortisation (EBITDA)
Chorus calculate EBIT by adding back finance expense and
income tax to, and subtracting finance income from, net
earnings. EBITDA adds back depreciation and amortisation
expense to EBIT. A reconciliation of EBIT and EBITDA is provided
below and based on amounts taken from, and consistent with,
those presented in the financial statements.
Year ended 30 June
2022
$M
2021
(RESTATED)
$M
Net earnings for the year reported under NZ IFRS6451
Add back: income tax expense4227
Add back: finance expense142153
Subtract: finance income–(1)
EBIT248230
Add back: depreciation335333
Add back: amortisation9294
EBITDA675657
Note 1 – Network assets
In the Consolidated statement of financial position, network
assets are stated at cost less accumulated depreciation and
any accumulated impairment losses. The cost of additions to
network assets and work in progress constructed by Chorus
includes the cost of all materials used in construction, direct
labour costs specifically associated with construction, interest
costs that are attributable to the asset, resource management
consent costs and attributable overheads.
Repairs and maintenance costs are recognised in the
Consolidated income statement as incurred. If the useful life
of the asset is extended or the asset is enhanced then the
associated costs are capitalised.
Estimating useful lives and residual values of network assets
The determination of the appropriate useful life for a particular
asset requires management to make judgements about,
amongst other factors, the expected period of service potential
of the asset, the likelihood of the asset becoming obsolete as a
result of technological advances, and the likelihood of Chorus
ceasing to use the asset in business operations.
Where an item of network assets comprises major components
having different useful lives, the components are accounted for
as separate items of network assets.
Where the remaining useful lives or recoverable values have
diminished due to technological, regulatory or market condition
changes, depreciation is accelerated. The assets’ residual values,
useful lives, and methods of depreciation are reviewed annually
and adjusted prospectively, if appropriate.
Depreciation is charged on a straight-line basis to write down
the cost of network assets to their estimated residual value over
their estimated useful life.
Estimated useful lives are as follows:
Fibre cables20-30 years
Ducts, manholes, and poles20-50 years
Copper cables10-30 years
Cabinets5-20 years
Property5-50 years
Network electronics2-25 years
Right of use assets10-50 years
Other2-10 years
Other network assets include motor vehicles, test instruments
and tools and plant.
An item of network assets and any significant part is
derecognised upon disposal or when no future economic
benefits are expected from its use. Where network assets are
disposed of, the profit or loss recognised in the Consolidated
income statement is calculated as the difference between the
sale price and the carrying value of the asset.
Non-monetary items that are measured in terms of historical
cost in a foreign currency are translated using the exchange
rates as at the dates of the initial transactions.
Land and work in progress are not depreciated. Work in progress
is reviewed on a regular basis to ensure that costs represent
future assets.
Annual Report 202237
30 June 2022
Fibre
cables
$M
Ducts,
manholes,
and poles
$M
Copper
cables
$M
Cabinets
$M
Property
$M
Network
electronics
$M
Right of
use assets
$M
Other
$M
Work in
progress
$M
Total
$M
Cost
Balance at 1 July 2021
2,4972,9652,4157154581,872301517911,407
Additions16619591617507–181641
Disposals––––(1)(160)(10)––(171)
Transfers from work in progress––––––––(219)(219)
Relinquishments and
modifications
––––––(64)––(64)
Balance at 30 June 20222,6633,1602,4247314741,762234514111,594
Accumulated depreciation
Balance at 1 July 2021
(842)(717)(2,111)(503)(289)(1,593)(79)(4)–(6,138)
Depreciation(122)(61)(61)(22)(19)(62)(15)––(362)
Disposals––––116010––171
Balance at 30 June 2022(964)(778)(2,172)(525)(307)(1,495)(84)(4)–(6,329)
Net carrying amount1,6992,38225220616726715011415,265
30 June 2021
Fibre
cables
$M
Ducts,
manholes,
and poles
$M
Copper
cables
$M
Cabinets
$M
Property
$M
Network
electronics
$M
Right of
use assets
$M
Other
$M
Work in
progress
$M
Total
$M
Cost
Balance at 1 July 2020
2,2762,7542,4096934351,811292516610,841
Additions2222116222867111265833
Disposals(1)–––(5)(6)(2)(1)–(15)
Transfers from work in progress––––––––(252)(252)
Balance at 30 June 20212,4972,9652,4157154581,872301517911,407
Accumulated depreciation
Balance at 1 July 2020
(729)(659)(2,048)(473)(275)(1,537)(64)(4)–(5,789)
Depreciation(114)(58)(63)(30)(18)(62)(15)––(360)
Disposals1–––46–––11
Balance at 30 June 2021(842)(717)(2,111)(503)(289)(1,593)(79)(4)–(6,138)
Net carrying amount1,6552,24830421216927922211795,269
There are no restrictions on Chorus’ network assets or any
network assets pledged as securities for liabilities.
At 30 June 2022 the contractual commitments for acquisition
and construction of the network assets was $79 million
(30 June 2021: $119 million).
Annual Report 202238
Crown funding
Chorus receives funding from the Crown to finance the capital
expenditure associated with the development of the UFB network
and other services. Where funding is used to construct assets, it is
offset against depreciation over the life of the assets constructed.
Refer to note 7 for information on Crown funding.
Impairment
The carrying amounts of non-financial assets including network
assets, software and other intangibles and customer retention
assets are reviewed at the end of each reporting period for any
indicators of impairment.
If any such indication exists, the recoverable amount of the
asset is estimated. An impairment loss is recognised in earnings
whenever the carrying amount of an asset exceeds its estimated
recoverable amount. Should the conditions that gave rise to the
impairment loss no longer exist, and the assets are no longer
considered to be impaired, a reversal of an impairment loss
would be recognised immediately in earnings. In the period to
30 June 2022, there was no impairment in relation to the costs
capitalised (30 June 2021: no impairment).
The recoverable amount is the greater of an asset’s value in use
and fair value less costs to sell. Chorus’ assets do not generate
independent cash flows and are therefore assessed from a single
cash-generating unit perspective. In assessing the recoverable
amount, the estimates of future cash flows are discounted to
their net present value using a discount rate that reflects current
market assessments of the time value of money and the risks
specific to the business.
Capitalised interest
Finance costs are capitalised on qualifying items of network
assets and software assets at an annualised rate of 4.00%
(30 June 2021: 4.25%). Interest is capitalised over the period
required to complete the assets and prepare them for their
intended use. In the current year finance costs totalling
$2 million (30 June 2021: $2 million) have been capitalised
against network assets and software assets.
Right of use assets
A right of use asset is recognised on commencement of a lease.
The right of use asset is initially measured at cost, which is made
up of the initial lease liability amount adjusted for any lease
payments made at or before the commencement date, plus any
initial direct costs incurred and an estimate of costs to remove
the underlying asset or to restore the underlying asset or the site
on which it is located, less any lease incentives received.
The right of use asset is subsequently depreciated using the
straight-line method until the assumed end of the lease term.
The right of use asset is periodically adjusted for certain
remeasurements of the lease liability.
Movements in right of use assets for the period are
presented below:
Right of use assets
Fibre cables
$M
Ducts, manholes,
and poles
$M
Property
$M
Total
$M
Balance 1 July 2020942177228
Additions–9211
Relinquishments––(2)(2)
Depreciation(1)(4)(10)(15)
Balance at 30 June 2021847167222
Additions–527
Relinquishments and modifications––(64)(64)
Depreciation(1)(4)(10)(15)
Balance at 30 June 202274895150
Property exchanges
Chorus has leased exchange space and commercial co-location
space owned by Spark which is subject to lease arrangements
(included within right of use assets). Chorus in turn leases
exchange space and commercial co-location space owned by
Chorus to Spark under an operating lease arrangement.
During the period modifications were recognised to the
arrangement where Chorus is the lessee which resulted in a
reduction in the right of use asset associated with the lease.
Refer to note 5 for further information.
Note 1 – Network assets (cont.)
Annual Report 202239
Note 2 – Software and other intangible assets
Software and other intangible assets are initially measured
at cost. The direct costs associated with the development of
network and business software for internal use are capitalised
where project success is probable and the capitalisation
criteria is met. Following initial recognition, software and
other intangible assets are stated at cost less accumulated
amortisation and impairment losses. Software and other
intangible assets with a finite life are amortised from the date the
asset is ready for use on a straight-line basis over its estimated
useful life which is as follows:
Software2-10 years
Other intangibles 6-35 years
Other intangibles mainly consist of land easements.
Where estimated useful lives or recoverable values have
diminished due to technological change or market conditions,
amortisation is accelerated.
30 June 2022
Software
$M
Other intangibles
$M
Work in progress
$M
Total
$M
Cost
Balance at 1 July 2021
873622901
Additions55–50105
Disposals(10)––(10)
Transfers from work in progress––(55)(55)
Balance at 30 June 2022918617941
Accumulated amortisation
Balance at 1 July 2021
(736)(1)–(737)
Amortisation(62)––(62)
Disposals10––10
Balance at 30 June 2022(788)(1)–(789)
Net carrying amount130517152
30 June 2021
Software
$M
Other intangibles
$M
Work in progress
$M
Total
$M
Cost
Balance at 1 July 2020
788642836
Additions85–65150
Transfers from work in progress––(85)(85)
Balance at 30 June 2021873622901
Accumulated amortisation
Balance at 1 July 2020
(676)(1)–(677)
Amortisation(60)––(60)
Balance at 30 June 2021(736)(1)–(737)
Net carrying amount137522164
There are no restrictions on software and other intangible assets,
or any intangible assets pledged as securities for liabilities.
At 30 June 2022 the contractual commitment for acquisition
of software and other intangible assets was $2 million
(30 June 2021: $4 million).
Annual Report 202240
Note 3 – Customer retention assets
Customer retention costs are incremental costs incurred in
acquiring new contracts with new and existing customers that
Chorus expects are recoverable and are capitalised as customer
retention assets. These represent various costs including
commissions and incentives for customers to connect to the fibre
network. Following initial recognition, customer retention assets
are stated at cost less accumulated amortisation and impairment
losses. Customer retention assets have a finite life and are
amortised from the month that costs are capitalised on a straight-
line basis over the average connection life which is as follows:
New connections and migrations1-4 years
Customer incentives1 year
Customer retention assets are amortised to the Consolidated
income statement, either as amortisation expense or against
operating revenue, based on the nature of the specific
costs capitalised.
New connections
and migrations
$M
Customer
incentives
$M
Total
$M
Balance at 1 July 2020 (net carrying amount)54256
Additions37441
Amortisation to amortisation expense(34)–(34)
Amortisation to operating revenue–(4)(4)
Balance at 30 June 2021 (net carrying amount)57259
Additions31334
Amortisation to amortisation expense(30)–(30)
Amortisation to operating revenue–(4)(4)
Balance at 30 June 2022 (net carrying amount)58159
Note 4 – Debt
Debt is classified as non-current liabilities except for those with
maturities less than 12 months from the reporting date, which
are classified as current liabilities.
Debt is initially measured at fair value, less any transaction costs
that are directly attributable to the issue of the instruments.
Debt is subsequently measured at amortised cost using the
effective interest method. Some borrowings are designated in
fair value hedge relationships, which means that any change in
market interest and foreign exchange rates result in a change in
the fair value adjustment on that debt.
The weighted effective interest rate on debt including the effect
of derivative financial instruments and facility fees was 3.77%
(30 June 2021: 4.16%).
Due date
2022
$M
2021
$M
Syndicated bank facilitiesJul 2022190140
Euro medium term notes EUROct 2023828858
Euro medium term notes EURDec 2026464511
Fixed rate NZD BondsDec 2027200200
Fixed rate NZD BondsDec 2028500500
Fixed rate NZD BondsDec 2030154182
Less: facility fees(14)(18)
Total Debt2,3222,373
Current190140
Non-current2,1322,233
Syndicated bank facilities
As at 30 June 2022 Chorus had a $350 million committed syndicated facility on market standard terms and conditions (30 June 2021:
$350 million). The facility is held with banks that are rated A to AA-, based on Standard & Poor’s ratings. As at 30 June 2022, $190 million
of this facility was drawn down (30 June 2021: $140 million).
Annual Report 202241
Euro Medium Term Note (EMTN)
Face valueInterest rate
2022
$M
2021
$M
EUR 500 million1.13%828858
EUR 300 million0.88%464511
Chorus holds cross currency interest rate swaps to hedge the
foreign currency exposure to the EMTN. The cross currency
interest rate swaps entitle Chorus to receive EUR principal and
EUR fixed coupon payments for NZD principal and NZD floating
interest payments. The EUR cross currency interest rate swaps
(notional amount EUR 800 million) are partially hedged for the
NZD interest payments using interest rate swaps.
The EUR 500 EMTN cross currency interest rate swaps (notional
amount EUR 500 million) are partially hedged for the NZD interest
payments using interest rate swaps. The EUR 300 cross currency
interest rate swaps (notional amount EUR 300 million) are fully
hedged for the NZD interest payments using interest rates swaps.
The following table reconciles EMTN at hedged rates to EMTN
carrying value based on spot rates as reported under NZ IFRS.
EMTN at hedged rates is a non-GAAP measure and is not defined
by NZ IFRS:
2022
EUR 300
$M
2021
EUR 300
$M
2022
EUR 500
$M
2021
EUR 500
$M
EMTN (at carrying value)464511828858
Impact of fair value hedge40(2)11(9)
Impact of hedged rates used105(54)(64)
EMTN at hedged rates (non-GAAP measure)514514785785
The fair value of EMTNs is calculated based on the present value
of future principal and interest cash flows, discounted at market
interest rates at balance date and is determined using Level 2 of
the fair value hierarchy as described in Note 20. At balance date
the fair value of the EURO 500 million EMTN was $837 million
(30 June 2021: $878 million) compared to a carrying value of
$828 million (30 June 2021: $858 million) and the fair value
of the EUR 300 million EMTN is $461 million (30 June 2021:
$526 million) compared to a carrying value of $464 million
(30 June 2021: $511 million).
Fixed rate NZD bonds
Due dateInterest rate
2022
$M
2021
$M
Fixed rate NZD BondsDec 20271.98%200200
Fixed rate NZD BondsDec 20284.35%500500
Fixed rate NZD BondsDec 20302.51%154182
Total fixed rate NZD Bonds854882
The fixed rate on the 2030 NZD Bonds has been swapped to a
floating rate using interest rate swaps, creating a fair value hedge
which has a fair value of $154 million at balance date (notional
amount $200 million). This hedging relationship was entered to
comply with the Chorus Treasury Policy which does not allow
for greater than 70% of term debt to be subject to fixed interest
rates beyond a three year time period.
At 30 June 2022, Chorus had $900 million of unsecured,
unsubordinated debt securities (30 June 2021: $900 million).
Note 4 – Debt (cont.)
Annual Report 202242
Schedule of maturities
2022
$M
2021
$M
Current190140
Due one to two years828–
Due two to three years–858
Due three to four years––
Due four to five years464–
Due over five years8541,393
Total due2,3362,391
Less: facility fees(14)(18)
2,3222,373
No debt has been secured against assets, however there are
financial covenants and event of default triggers as defined
in the various debt agreements. During the current year
Chorus complied with the requirements set out in its financing
agreements (30 June 2021: complied).
Refer to note 20 for information on financial risk management.
Finance expense
2022
$M
2021
$M
Interest on syndicated bank facility65
Interest on EMTN5147
Interest on fixed rate NZD bonds3243
Ineffective portion of changes in fair value of cash flow hedges(7)(4)
Other interest expense2330
Capitalised interest(2)(2)
Total finance expense excluding CIP securities (notional) interest103119
CIP securities (notional) interest3934
Total finance expense142153
Other interest expense includes $15 million lease interest expense (30 June 2021: $20 million) and $7 million of amortisation arising
from the difference between fair value and proceeds realised from the swaps reset (30 June 2021: $7 million).
Note 4 – Debt (cont.)
Annual Report 202243
Note 5 – Leases
Chorus is a lessee of certain network assets under lease
arrangements. For all leases Chorus recognises assets and
liabilities in the Consolidated statement of financial position,
except those determined to be short-term or low value.
On inception of a new lease, the lease payable is measured at
the present value of the remaining lease payments, discounted at
Chorus’ incremental borrowing rate at that date. Lease costs are
recognised through interest expense over the life of the lease.
The corresponding right of use asset incurs depreciation over
the estimated useful life of the asset.
Chorus’ discounted cash flows by category are summarised below:
2022
$M
2021
$M
Fibre cables1114
Ducts, manholes and poles5149
Property125201
Total lease payable187264
Current1310
Non-current174254
Extension options
Most leases contain extension options exercisable by Chorus up to
one year before the end of the non-cancellable contract period.
Where practicable, Chorus seeks to include extension options in
new leases to provide operational flexibility. The extension options
held are exercisable only by Chorus and not by the lessors. Chorus
assesses at lease commencement whether it is reasonably certain
the extension options will be exercised, and where it is reasonably
certain, the extension period has been included in the lease
liability calculation. Chorus reassesses whether it is reasonably
certain to exercise the options if there is a significant event or
significant change in circumstances within its control.
Chorus has a lease arrangement with Spark for exchange and
commercial co-location spaces which was renewed during the
period. As part of the renewal, a number of co-location spaces
have been identified which Chorus intend to exit over a 10-year
period. Judgement has been applied by Chorus in determining the
likely timing of exit of these spaces which is subsequently reflected
in the lease liability and corresponding right of use assets.
The amounts recognised in the Consolidated income statement
and the Consolidated statement of cash flows relating to leases
are summarised below:
2022
$M
2021
$M
Amounts recognised in Consolidated income statement:
Interest on lease payable
1520
Amounts recognised in Consolidated statement of cash flows:
Principal payments
(14)(8)
Lease interest(15)(20)
Annual Report 202244
Note 6 – Crown Infrastructure Partners (CIP) securities
Chorus receives Crown funding to finance construction costs
associated with the development of the UFB network. Funding is
received for every premises passed and certified by CIP.
Funding has been received over two phases. Phase one of the
build (UFB1) was completed in December 2019 with a total of
$924 million of funding received. Phase two (UFB2 and UFB2+) is
ongoing, with total committed funding available expected to be
$411 million, and is expected to be completed in December 2022.
In return for funding under both phases, CIP debt securities and
CIP equity securities are issued. Under UFB1 CIP warrants were
also issued. Under the UFB2 and UFB2+ arrangement, Chorus
can elect the mix of securities to be issued up to a maximum of
$306 million of equity securities. This maximum was reached
during the year ended 30 June 2022.
The CIP debt and equity securities are recognised initially
at fair value plus any directly attributable transaction costs.
Subsequently, they are measured at amortised cost using the
effective interest method. The fair value is derived by discounting
the equity securities and debt securities per premises passed by
the effective rate based on market rates. The difference between
funding received and the fair value of the securities is recognised
as Crown funding. Over time, the CIP debt and equity securities
increase to face value and the Crown funding is released against
depreciation and reduces to nil.
CIP debt securities
CIP debt securities are unsecured, non-interest bearing and
carry no voting rights at meetings of holders of Chorus ordinary
shares. Chorus is required to redeem the CIP debt securities in
tranches from 2025 by repaying the face value to the holder.
The principal amount of CIP debt securities consists of a senior
portion and a subordinated portion. The senior portion ranks
equally with all other unsecured, unsubordinated creditors of
Chorus, and has the benefit of any negative pledge covenant
that may be contained in any of Chorus’ debt arrangements.
The subordinated portion ranks below all other Chorus
indebtedness but above ordinary shares of Chorus. The initial
value of the senior portion is the present value of the sum
repayable on the CIP debt securities, and the initial subordinated
portion will be the difference between the issue price of the CIP
debt security and the value of the senior portion.
CIP equity securities
CIP equity securities are a class of non-interest bearing security
that carry no right to vote at meetings of holders of Chorus
ordinary shares but entitle the holder to a preferential right to
repayment on liquidation and additional rights that relate to
Chorus’ performance under its construction contract with CIP.
For UFB1 equity securities, dividends will become payable on a
portion of the CIP equity securities from 2025 onwards, with the
portion of CIP equity securities that attract dividends increasing
over time. For UFB2 and UFB2+ equity securities, dividends will
become payable from 2030.
CIP equity securities can be redeemed by Chorus at any time by
payment of the issue price or issue of new ordinary shares (at a
5% discount to the 20-day volume weighted average price) to
the holder. In limited circumstances CIP equity securities may be
converted by the holder into voting preference or ordinary shares.
The CIP equity securities are required to be disclosed as a liability
until the liability component of the compound instrument expires.
CIP warrants
Under UFB1 Chorus issued warrants to CIP for nil consideration
along with each tranche of CIP equity securities. Each CIP
warrant gives CIP the right, on a specified exercise date, to
purchase at a set strike price a Chorus share to be issued by
Chorus. The strike price for a CIP warrant is based on a total
shareholder return of 16% per annum on Chorus shares over the
period December 2011 to June 2036.
At 30 June 2022, Chorus had issued a total 15,138,187 warrants
which had a fair value and carrying value that approximated
zero (30 June 2021: 14,678,063 warrants issued). The number of
fibre connections made by 30 June 2022 impacts the number of
warrants that could be exercised.
At 30 June 2022, the component parts of CIP debt and equity
instruments, including notional interest, were:
20222021
CIP debt
securities
$M
CIP equity
securities
$M
Total CIP
securities
$M
CIP debt
securities
$M
CIP equity
securities
$M
Total CIP
securities
$M
Fair value on initial recognition
Balance at 1 July
176234410176184360
Additional securities recognised at fair value131629–5050
Balance at 30 June189250439176234410
Accumulated notional interest
Balance at 1 July
63721354952101
Notional interest152439142034
Balance at 30 June78961746372135
Total CIP securities267346613239306545
Annual Report 202245
The fair value of CIP debt securities at balance date was
$260 million (30 June 2021: $296 million) compared to a
carrying value of $267 million (30 June 2021: $239 million).
The fair value of CIP equity securities at balance date was
$333 million (30 June 2021: $357 million) compared to a carrying
value of $346 million (30 June 2021: $306 million). The fair value
has been calculated using discount rates from market rates at
balance date and is a level 2 valuation of the fair value hierarchy
as described in note 20.
Key assumptions in calculations on initial recognition
On initial recognition, discount rates between 5.71% and 7.31%
were used for the CIP debt securities (30 June 2021: no debt
securities issued), while discount rates between 6.26% and 7.80%
were used for the CIP equity securities (30 June 2021: 5.18% to
6.67%) to discount the expected cash flows, based on the NZ
swap curve. The swap rates were adjusted for Chorus specific
credit spreads (based on market observed credit spreads for debt
issued with similar credit ratings and tenure). The discount rate
on the CIP equity securities is capped at Chorus’ estimated cost
of (ordinary) equity.
Note 7 – Crown funding
Crown funding is recognised at fair value where there is reasonable assurance that the funding is receivable and all attached
conditions will be complied with. Crown funding is then recognised in earnings as a reduction to depreciation expense on a
systematic basis over the useful life of the asset the funding was used to construct.
2022
2021
RESTATED
UFB
$M
WCSNB
$M
RBI
$M
Other
$M
Total
$M
UFB
$M
WCSNB
$M
RBI
$M
Other
$M
Total
$M
Fair value on initial recognition
Balance at 1 July
78024242161,062707–24216965
Additional funding recognised at fair value4116––577324––97
Balance at 30 June82140242161,11978024242161,062
Accumulated amortisation of funding
Balance at 1 July
(92)–(54)(10)(156)(74)–(46)(9)(129)
Amortisation(20)–(7)–(27)(18)–(8)(1)(27)
Balance at 30 June(112)–(61)(10)(183)(92)–(54)(10)(156)
Total Crown funding709401816936688241886906
Current2725
Non-current909881
Prior period restatement
Refer to page 34 for further understanding of the prior period
restatement of Crown funding. The total restatement of $49m
reduced the current Crown funding balance by $2 million and
the non-current balance by $47 million.
Ultra-Fast Broadband (UFB)
Chorus receives Crown funding to finance construction costs
associated with the development of the UFB network. During
the period Chorus has recognised funding for 37,000 premises
where the premises were passed and tested by CIP under UFB
2 and UFB 2+ (30 June 2021: 67,000). This brings the total
number of premises passed and tested by CIP at 30 June 2022 to
approximately 1,014,000 (30 June 2021: 977,000).
Continued recognition of the full amount of the Crown funding
is contingent on certain material performance targets being met
by Chorus. The most significant of these material performance
targets relate to compliance with certain specifications under
user acceptance testing by CIP. Performance targets to date have
been met.
West Coast Southland Network Build (WCSNB)
Chorus receives Crown funding to finance capital expenditure
associated with the development of the West Coast Southland
Network. One dollar of funding can be claimed for each dollar
of allowable costs incurred by Chorus, up to a maximum funding
limit agreed with CIP. Under phases 1 and 2 of the agreement,
approximately $46 million of funding is expected to be received.
Other
Chorus has received funding in the past towards school lead-ins
and extending the network coverage to rural areas.
Note 6 – Crown Infrastructure Partners (CIP) securities (cont.)
Annual Report 202246
Note 8 – Segmental reporting
An operating segment is a component of an entity that engages in business activities from which it may earn revenues and incur
expenses and for which operating results are regularly reviewed by the entity’s chief operating decision maker and for which discrete
financial information is available.
Chorus’ Chief Executive Officer (CEO) has been identified as the chief operating decision maker for the purpose of
segmental reporting.
Chorus has determined that it operates in one segment providing nationwide fixed line communications infrastructure.
The determination is based on the reports reviewed by the CEO in assessing performance, allocating resources and making strategic
decisions.
All of Chorus’ operations are provided in New Zealand, therefore no geographic information is provided.
Three Chorus customers met the reporting threshold of 10 percent of Chorus’ operating revenue in the year to 30 June 2022.
The total revenue for the year ended 30 June 2022 from these customers was $354 million (30 June 2021: $372 million), $171 million
(30 June 2021: $178 million) and $116 million (30 June 2021: $120 million).
Note 9 – Operating revenue
Revenue is measured based on the consideration specified in a contract with a customer and excludes amounts collected on behalf
of third parties. Chorus recognises revenue when it transfers control of a product or service to a customer and cash collection is
considered probable. Revenue is presented net of rebates and incentives.
Chorus services provided to customersNature, performance obligation and timing of revenue
Fibre and copper connectionsProviding access to the Chorus fixed lines network to enable connections to the internet.
Chorus recognises revenue as it provides this service to its customers at a point in time.
Unbilled revenues from the billing cycle date to the end of each month are recognised as
revenue during the month the service is provided. Revenue is deferred in respect of the
portion of fixed monthly charges that have been billed in advance.
Value added network servicesProviding enhanced access to the Chorus fixed line network to enable internet access,
through backhaul and handover link services to connect across wider areas and to higher
quality levels. Recognition is the same as described for fibre and copper connections above.
InfrastructureProviding physical storage and site-sharing rental services for co-location of third party or
shared assets. This is billed and recognised on a monthly basis, based on a point in time.
Field services productsProviding services in the field to protect, strengthen, and increase the available network
– for example, installation services, wiring and consultation services. This is billed and
recognised as the service is provided over time. Revenue from installation of connections
is recognised upon completion of the connection.
Revenue by service
2022
$M
2021
RESTATED
$M
Fibre broadband (GPON)548477
Copper based broadband153203
Field services products7170
Fibre premium (P2P)6668
Copper based voice5268
Infrastructure3027
Value added network services2730
Data services over copper69
Other123
Total operating revenue965955
Annual Report 202247
Amounts collected on behalf of third parties
1 Other assurance services relate to EMTN refresh comfort letters (30 June 2021: no other assurance services provided).
2 No other services were provided were in the current period (30 June 2021: preparation and presentation of hedge accounting training).
Revenue is exclusive of amounts collected on behalf of third parties, which totaled $26 million in the year ($30 June 2021: $41 million).
Any amounts collected but not yet passed to the third party are recognised within trade and other payables.
Note 10 – Operating expenses
2022
$M
2021
$M
Labour6474
Network maintenance5963
Information technology5048
Other network costs2929
Electricity1718
Rent and rates1412
Property maintenance1412
Advertising1113
Regulatory levies98
Consultants87
Insurance44
Provisioning12
Other108
Total operating expenses290298
Labour
Labour of $64 million (30 June 2021: $74 million) represents
employee costs which are not capitalised. Additionally, a one-off
benefit of $9 million was released to labour following a judicial
ruling on an interpretation of the Holidays Act in the period.
Pension contributions
Included in labour costs are payments to the New Zealand
Government Superannuation Fund of $275,000 (30 June 2021:
$299,000) and contributions to KiwiSaver of $2.9 million
(30 June 2021: $3.0 million). At 30 June 2022 there were 11
employees in New Zealand Government Superannuation Fund
(30 June 2021: 11 employees) and 724 employees in KiwiSaver
(30 June 2021: 740 employees). Chorus has no other obligations
to provide pension benefits in respect of employees.
Charitable and political donations
Other costs include charitable donations of $138,000 towards
digital inclusion, environmental, health and social initiatives
(30 June 2021: $223,000 towards digital inclusion and health
initiatives). Chorus does not make any political donations
(30 June 2021: nil).
Auditor remuneration
Fees paid to auditors are included within other expenses.
Fees paid in relation to the audit as well as other services
provided during the period were:
2022
$000s
2021
$000s
Audit and review of statutory financial statements589552
Regulatory audit and assurance work209459
Other assurance services
1
30–
Other services
2
–10
Total other services239469
Total fees paid to the auditor8281,021
Note 9 – Operating revenue (cont.)
Annual Report 202248
Note 11 – Trade and other receivables
Trade and other receivables are initially recognised at the fair value of the amounts to be received, plus transaction costs (if any).
They are subsequently measured at amortised cost (using the effective interest method) less impairment losses.
2022
$M
2021
$M
Trade receivables9792
Other receivables1711
Prepayments1221
Trade and other receivables126124
Current125122
Non-current12
Included within other receivables is $0.8 million of unbilled
revenue (30 June 2021: $0.8 million).
Trade receivables are non-interest bearing and are generally on
terms of 20 working days or less.
Chorus applies the simplified approach in providing for
expected credit losses prescribed by NZ IFRS 9, which permits
the use of the lifetime expected credit loss provision for all
trade receivables. The provision for impairment losses are
either individually or collective assessed based on number of
days overdue. Chorus takes into account the historical loss
experience and incorporate forward looking information and
relevant macroeconomic factors.
Chorus maintains a provision for impairment losses when
there is objective evidence of its customers being unable to
make required payments and makes provision for doubtful
debt where debt is more than 60 days overdue. There have
been no significant individual impairment amounts recognised
as an expense during the period. Trade receivables are net of
allowances for disputed balances with customers.
The ageing profile of trade receivables is as follows:
2022
$M
2021
$M
Not past due9286
Past due 1-30 days56
9792
Chorus has a concentrated customer base consisting
predominantly of a small number of retail service providers.
The concentrated customer base heightens the risk that a dispute
with a customer, or a customer’s failure to pay for services, will
have a material adverse effect on the collectability of receivables.
Any disputes arising that may affect the relationship between
the parties will be raised by relationship managers and follow a
dispute resolution process. Chorus has $5 million of accounts
receivable that are past due but not impaired (30 June 2021:
$6 million). The carrying value of trade and other receivables
approximates the fair value. The maximum credit exposure is
limited to the carrying value of trade and other receivables.
Note 12 – Trade and other payables
Trade and other payables are initially recognised at fair value less transaction costs (if any). They are subsequently measured at
amortised cost using the effective interest method. Trade and other payables are non-interest bearing and are normally settled within
30 day terms. The carrying value of trade and other payables approximates their fair values.
2022
$M
2021
$M
Trade payables6168
Operating expense accruals5458
Capital expenditure accruals4968
Personnel accruals1714
Revenue billed in advance9981
Trade and other payables280289
Current264278
Non-current1611
Annual Report 202249
Note 13 – Commitments
Network infrastructure project agreement
Chorus is committed to deploying infrastructure for premises in
the UFB2 and UFB2+ candidate areas awarded to Chorus, to be
built according to annual build milestones and to be completed
no later than December 2022. In total it is expected that the
communal infrastructure for UFB2 and UFB2+ will pass an
estimated 223,000 premises. Chorus has estimated it will cost
$548 to $568 million to build the communal UFB2 and UFB2+
network by the end of 2022.
West Coast Southland Network Build (WCSNB) agreement
Chorus has signed a contract with CIP to deploy fibre in Milford
Sound and on the West Coast of the South Island. Chorus will
receive funding from CIP of up to $46 million in relation the build.
Refer to note 7 for further information.
Capital expenditure
Refer to note 1 and note 2 for details of capital expenditure
commitments.
Lease commitments
Refer to note 5 for details of lease commitments.
Note 14 – Taxation
Income tax expense
Income tax expense for the current year comprises current and deferred tax, and is recognised in the Consolidated income statement,
except to the extent it relates to items recognised in the Consolidated statement of other comprehensive income or directly in equity.
In these cases, income tax expense is recognised in the Consolidated statement of other comprehensive income or directly in equity.
2022
$M
2021
RESTATED
$M
Recognised in Consolidated income statement
Net earnings before tax
10678
Tax at 28%3022
Tax effect of adjustments
Other non-taxable items
65
Adjustments in respect of prior periods6–
Tax expense recognised in Consolidated income statement4227
Comprising:
Current tax expense/(benefit)
– Current year
53
– Adjustments in respect of prior periods(8)–
Deferred tax expense
– Adjustments in respect of prior periods
14–
– Depreciation, provisions, accruals, leases & other3124
4227
Recognised in other comprehensive income
Net movement in hedging related reserves
15483
Tax at 28%4323
Tax expense recognised in other comprehensive income4323
Comprising:
Deferred tax expense/(benefit)
4323
4323
In addition, Chorus recognised income tax amounts directly in retained earnings as a result of the restatement of the roadworks
recognition adjustment. Refer to page 34 for further information.
Annual Report 202250
Deferred tax
Deferred tax is recognised in respect of temporary differences
between the carrying amounts of assets and liabilities for
financial reporting purposes and the amount used for taxation
purposes. The amount of the deferred tax is based on the
expected manner of realisation of the carrying amount of
assets and liabilities, using the tax rates enacted or substantially
enacted at reporting year end. A deferred tax asset is recognised
only to the extent it is probable it will be utilised.
Chorus Limited and Chorus New Zealand Limited were
consolidated on 1 July 2021 for tax purposes, resulting in the
consolidation of deferred tax balances and income tax receivable
and payable balances within the consolidated balance sheet as at
30 June 2022. This, alongside the movement in the deferred tax
assets and liabilities for the period, is presented below.
Deferred tax liability/(asset)
Changes in fair
value of hedging
reserves
$M
Finance leases
$M
Total deferred
tax asset
$M
Network, software,
customer retention and
other intangible assets
$M
Other
$M
Total deferred
tax liability
$M
Balance at 1 July 2020(44)(72)(116)33812350
Recognised in Income statement–––18624
Recognised in other comprehensive income23–23–––
Balance at 30 June 2021(21)(72)(93)35618374
Changes in fair
value of hedging
reserves
$M
Finance leases
$M
Network, software,
customer retention and
other intangible assets
$M
Other
$M
Total deferred
tax liability
$M
Balance at 1 July 2021(21)(72)35618281
Prior period adjustment–––1414
Recognised in the Income statement–22(1)1031
Recognised in other comprehensive income43–––43
Balance at 30 June 202222(50)35542369
Imputation credits
Chorus has a negative imputation credit account balance of $4 million as at 30 June 2022 (30 June 2021: positive $33 million).
The account balance was positive as at 31 March 2022 and 31 March 2021.
Note 15 – Cash, call deposits, and cash overdraft
Cash and call deposits are held with bank and financial
institution counterparties rated at a minimum of A, based on
rating agency Standard & Poor’s ratings.
There are no cash or call deposit balances held that are not
available for use. Chorus has a $10 million overdraft facility
which is used in normal course of operations.
The carrying values of cash and call deposits approximate
their fair values. The maximum credit exposure is limited to the
carrying value of cash and call deposits.
Cash and call deposits denominated in foreign currencies
are retranslated into New Zealand dollars at the spot rate
of exchange at the reporting date. All differences arising on
settlement or translation of monetary items are taken to the
Consolidated income statement.
Cash flow
Cash flows from derivatives in cash flow and fair value hedge
relationships are recognised in the Consolidated statement of
cash flows in the same category as the hedged item.
For the purposes of the Consolidated statement of cash
flows, cash is considered to be cash on hand, in banks and
cash equivalents, including bank overdrafts and highly liquid
investments that are readily convertible to known amounts of
cash which are subject to an insignificant risk of changes in
values.
Note 14 – Taxation (cont.)
Annual Report 202251
Note 16 – Equity
Share capital
Movements in Chorus Limited’s issued ordinary shares were as follows:
2022
Number of shares
(millions)
2021
Number of shares
(millions)
Balance 1 July447444
Dividend reinvestment plan53
Share buyback(5)–
Balance at 30 June447447
Chorus Limited has 446,512,440 fully paid ordinary shares
(30 June 2021: 447,024,884). The issued shares have no par
value. The holders of ordinary shares are entitled to receive
dividends as declared and are entitled to one vote per share
at meetings of Chorus Limited. Under Chorus Limited’s
constitution, Crown approval is required if a shareholder wishes
to have a holding of 10% or more of Chorus Limited’s ordinary
shares, or if a shareholder who is not a New Zealand national
wishes to have a holding of 49.9% or more of ordinary shares.
Chorus Limited issues securities to CIP based on the number
of premises passed. CIP securities are a class of security that
carry no right to vote at meetings of holders of Chorus Limited
ordinary shares but carry a preference on liquidation. Refer to
note 6 for additional information on CIP securities.
Should Chorus Limited return capital to shareholders, any return
of capital that arose on demerger may be taxable as Chorus
Limited had zero available subscribed capital on demerger.
Dividends
On 12 October 2021 and 12 April 2022, fully imputed dividends
of 14.5 cents per share and 14 cents per share respectively were
paid to shareholders. These two dividend payments totalled
$128 million (30 June 2021: 24.5 cents, $109 million).
Eligible shareholders (those resident in New Zealand or Australia)
can choose to have Chorus Limited reinvest all or part of their
dividends in additional Chorus Limited shares. 4,687,851 shares
with a total value of $31 million (30 June 2021: 2,533,324 shares,
$23 million) were issued in lieu of dividends.
Share buyback
In February 2022, Chorus commenced an on-market share
buyback programme. The programme will purchase up to
$150 million of shares and may run up to 12 months with shares
being acquired through the NZX and ASX. As at 30 June 2022,
5,200,295 shares had been repurchased from the market
or a total of $38 million. The buyback does not give rise to a
tax liability.
Long-term performance share scheme
Chorus operates a long-term performance share scheme for
selected key management personnel. Under the legacy option
plan, selected key management personnel were issued shares.
This was superseded by a new long-term performance share
scheme in July 2019 under which key senior management are
issued share-rights instead of issuing shares.
The new scheme is equity settled and treated as an option plan
for accounting purposes. Each tranche of each grant is valued
separately. The absolute performance hurdle is valued using
Monte Carlo simulations.
The final grant issued under the legacy share scheme vested
on 27 August 2021, with the absolute performance hurdle of
actual total shareholder return equalling or being greater than
10.35% per annum compounding met.
In August 2021, Chorus issued a tranche of share rights
under the new scheme. The shares have a vesting date of
27 August 2024 and an expiry date of 27 August 2025. The grant
has an absolute performance hurdle (Chorus’ actual total
shareholder return equalling or being greater than 6.2% per
annum compounding) ending on the vesting date, with provision
for monthly retesting in the following twelve-month period.
A total of 168,727 share rights were issued in the tranche.
The combined option cost for the year ended 30 June 2022
of $546,000 has been recognised in the Consolidated income
statement (30 June 2021: $399,000).
Reserves
Refer to note 19 for information on the cash flow hedge reserve
and cost of hedging reserve.
Annual Report 202252
Note 17 – Earnings per share
The calculation of basic earnings per share at 30 June 2022 is based on the net earnings for the year of $64 million (30 June 2021:
$51 million), and a weighted average number of ordinary shares outstanding during the period of 448 million (30 June 2021:
446 million), calculated as follows:
Basic earnings per share2022
2021
RESTATED
Net earnings attributable to ordinary shareholders ($ millions)6451
Denominator – weighted average number of ordinary shares (millions)448446
Basic earnings per share (dollars)0.140.11
Diluted earnings per share
Net earnings attributable to ordinary shareholders ($ millions)
6451
Weighted average number of ordinary shares (millions)448446
Ordinary shares required to settle CIP equity securities (millions)114121
Ordinary shares required to settle CIP warrants (millions)1515
Denominator – diluted weighted average number of shares (millions)577582
Diluted earnings per share (dollars)0.110.09
The number of ordinary shares that would have been required to settle all CIP equity securities and CIP warrants on issue at 30 June
has been used for the purposes of the diluted earnings per share calculation.
Note 18 – Related parties
Subsidiaries
The financial statements include Chorus Limited and its subsidiaries as listed below:
Name of entityLocation2022 ownership2021 ownership
Chorus New Zealand LimitedNew Zealand100%100%
Chorus LTI Trustee LimitedNew Zealand100%100%
All day-to-day operations of the business occur within Chorus
New Zealand Limited including the building and maintenance of
the network, sales and marketing, and the supporting corporate
function. Chorus LTI Trustee Limited is the trustee entity for
the legacy LTI scheme and is expected to be wound up in the
coming financial period following the vesting of the final grant
issue under the scheme.
Transactions with related parties
Key management personnel are defined as those persons having
authority and responsibility for planning, directing, and controlling
the activities of the Group, directly or indirectly, and include the
Directors, the Chief Executive, and his direct reports. Certain key
management personnel have interests in a number of companies
that Chorus has transactions within the normal course of business.
Key management personnel compensation
2022
$000s
2021
$000s
Short term employee benefits6,7387, 78 5
Termination benefits–595
Share based payments527468
7, 2 6 58,848
This table includes gross remuneration of $1.1 million paid to Directors (30 June 2021: $1.1 million) and $6.2 million paid to key
management personnel for the year (30 June 2021: $7.7 million).
Refer to note 16 for details of long-term incentives.
Annual Report 202253
Note 19 – Derivatives and hedge accounting
Chorus uses derivative financial instruments to reduce its
exposure to fluctuations in foreign currency exchange rates,
interest rates and the spot price of electricity. The use of hedging
instruments is governed by the Treasury Policy approved by
the Board. Derivatives are held at fair value with an adjustment
made for credit risk in accordance with NZ IFRS 9: Financial
Instruments. The derivatives are considered Level 2 investments
as defined in Note 20.
Treatment of any fair value gains or losses depends on whether
the derivative is designated as a hedging instrument. If the
derivative is not designated as a hedging instrument, the
remeasurement gain or loss is recognised immediately in the
Consolidated income statement.
Hedge accounting
Chorus designates derivatives held for hedging as either:
—Cash flow hedges (of highly probable forecast
transactions); or
—Fair value hedges (of the fair value of recognised assets or
liabilities or firm commitments).
At inception each hedge relationship is formalised in hedge
documentation.
Derivatives in hedge relationships are designated based on a
1:1 hedge ratio. In these hedge relationships ineffectiveness is
generally driven by the effect of the credit risk on the fair value
of the derivatives, which is not reflected in the change in the
fair value of the hedged item attributable to changes in foreign
exchange and interest rates. Ineffectiveness is also recognised in
relation to the restructured interest rate swaps – refer below for
further information.
Hedge accounting is discontinued when the hedge instrument
expires or is sold, terminated, exercised, or no longer qualifies
for hedge accounting. On discontinuation, any cumulative gain
or loss previously recognised in Other comprehensive income
is recognised in the Consolidated income statement either at
the same time as the forecast transaction, or immediately if the
transaction is no longer expected to occur.
Cash flow hedges
Under a cash flow hedge, the effective portion of gains or losses
from remeasuring the fair value of the hedging instrument is
recognised in Other comprehensive income and accumulated
in the cash flow hedge reserve. Accumulated gains or losses are
subsequently transferred to the Consolidated income statement
when the hedged item affects the Income statement, or when
the hedged item is a forecast transaction that is no longer
expected to occur. Alternatively, when the hedged item results
in a non-financial asset or liability, the accumulated gains and
losses are included in the initial measurement of the cost of the
asset or liability.
Differences in the hedged values will flow to finance expense
in the Consolidated income statement over the life of the
derivatives as ineffectiveness. Neither the magnitude or direction
of these differences can be predicted as they are influenced
by external market factors. In the current year, ineffectiveness
was $7 million across the hedge relationships (30 June 2021:
$4 million) Refer to note 4.
As long as the existing cash flow hedge relationships remain
effective, any future gains or losses will be processed through
the hedge equity reserves.
A reconciliation of movements in the cash flow hedge reserve is
outlined below:
2022
$M
2021
$M
Balance at 1 July38105
Changes in cash flow hedges(133)(86)
Amortisation of de-designated cash flow hedges transferred to Income statement(7)(7)
Tax expense/(benefit)3926
Closing balance at 30 June(63)38
Fair value hedges
Under a fair value hedge, the hedged item is revalued at fair
value in respect of the hedged risk. This revaluation is recognised
in the Consolidated income statement to offset the mark-to-
market revaluation of the hedging derivative, except for any
adjustment on the hedging derivative relating to credit risk.
Once hedging is discontinued, the fair value adjustment to the
carrying amount of the hedged item arising from the hedged
risk is amortised through the Income statement from that date
through to maturity of the hedged item. If the hedged item is
derecognised any corresponding fair value hedge adjustment is
immediately recognised in the Consolidated income statement.
To hedge the interest rate risk and foreign currency risk on the
EUR EMTNs, Chorus uses cross currency interest rate swaps.
For hedge accounting purposes, these swaps were aggregated
and designated as two cash flow hedges and a fair value hedge.
Chorus hedges a portion of the EUR EMTNs for Euro fixed rate
interest to Euro floating rate interest via a fair value hedge. In this
case, the change in the fair value of the hedged risk is also
attributed to the carrying value of the EMTNs (refer to note 4).
Annual Report 202254
Cost of hedging
The cost of hedging reserve captures changes in the fair value
of the cost to convert foreign currency to NZD of Chorus’ cross
currency interest rate swaps on the EUR EMTNs.
A reconciliation of movements in the cost of hedging reserve is
outlined below:
2022
$M
2021
$M
Balance at 1 July136
Change in currency basis spreads (when excluded from the designation)(14)10
Tax (benefit)/expense4(3)
Closing balance at 30 June313
Derivatives
Interest rate swaps
As at 30 June 2022 Chorus holds all interest rate swaps in
designated hedging relationships.
All interest rate swaps which are designated as cash flow hedges
are held in effective hedging relationships and their unrealised
gains or losses are recognised in the cash flow hedge reserve.
Chorus has also entered into two interest rate swaps which are
designated as fair value hedges. They have a combined face
value of $200 million and were entered in conjunction with
the 10 year NZD bonds issued on 2 December 2020, with the
intention of swapping the interest exposure from a fixed to a
floating rate.
Restructured interest rate swaps
Three interest rate swaps have been restructured: two in
December 2018 and one in February 2020.
The two December 2018 restructured interest rate swaps
have a combined face value of $500 million and were reset in
conjunction with the resettable NZD fixed rate bond issued in
December 2018 to hedge interest rate exposure from December
2023. As part of the restructure the original hedge relationship
was discontinued and on termination there was a net present
value of $14 million recognised in the cash flow hedge reserve.
This amount was held in the cash flow hedge reserve as the
hedged item still exists and is amortised over the original hedge
period. The unamortised balance of the original fair values at
30 June 2022 is $8 million (30 June 2021: $11 million).
The interest rate swap restructured in February 2020 had a
face value of $200 million and was reset to be in conjunction
with the EUR 300 million EMTN issued in December 2019 to
hedge interest rate exposure from April 2020. The original
hedge relationship was discontinued and on termination had
a net present value of $27 million. This amount was held in the
cash flow hedge reserve as the hedged item still exists and will
be amortised over the original hedge period. The unamortised
balance of the original fair values at 30 June 2022 was
$17 million (30 June 2021: $21 million).
Cross-currency interest rate swaps
In conjunction with the EMTN EUR 500 million issued in October
2016 and the EMTN EUR 300 million issued in December 2019,
Chorus entered into cross-currency interest rate swaps to
hedge the foreign currency and foreign interest rate risks on
the EUR EMTNs. Using the cross-currency interest rate swaps,
Chorus will pay New Zealand Dollar floating interest rates and
receive EUR nominated fixed interest with coupon payments
matching the underlying notes. Chorus designated the EMTN
and cross-currency interest rate swaps into three-part hedging
relationships for each issue:
—a fair value hedge of EUR benchmark interest rates,
—a cash flow hedge of margin, and
—a cash flow hedge of the principal exchange.
Under the cross-currency swaps Chorus will pay and receive the
following on maturity:
Maturity
Principal –
receive leg
(EUR M)
Principal –
pay leg
($M)
EUR EMTN 500Oct 2023500785
EUR EMTN 300Dec 2026300514
.
Note 19 – Derivatives and hedge accounting (cont.)
Annual Report 202255
Note 19 – Derivatives and hedge accounting (cont.)
Hedging instruments used (pre-tax):
Life to date values as at
30 June 2022
Year to date values recognised during the year ended
30 June 2022
Carrying amount
of the hedging
instrument
Hedge effectiveness in
reserves
Hedge
effectiveness
Hedge
ineffectiveness
Currency
Maturity
years
Average
rate
Nominal
amount of
the hedging
instrument
$M
Assets
$M
Liabilities
$M
Change in
value used for
calculating
hedge
ineffectiveness
$M
Cost of
hedging
reserve
$M
Cash flow
hedge
(OCI)
$M
Cash flow
hedge
reclassified to
the Income
statement
$M
Fair value
hedge
recognised in
the Income
statement
$M
Recognised
in the Income
statement
$M
Cash flow hedges
Interest rate swaps
(including -forward
starting)
NZD2-71.50%86477–77–65–––
Restructured
interest rate swaps
2018 (forward
starting)
NZD74.41%500–(9)7–422–2
Restructured
interest rate
swap 2020
NZD53.35%2005–33–205–5
Forward exchange
rate contracts
NZD:USD1-20.706566–6–6–––
Electricity futuresNZD1-3NANA4–4–2(4)––
Fair value hedges
Interest rate swaps
NZD9 Floating200–(45)(45)–––(27)–
Fair value and
cash flow hedges
Cross currency
interest rate swaps
NZD:EUR2 Floating78537–42(5)(9)9(20)–
Cross currency
interest rate swaps
NZD:EUR5 Floating514–(56)(56)–(4)6(42)–
Total hedged
derivatives
3,069129(110)68(5)12218(89)7
Current9–
Non-current120(110)
Annual Report 202256
Life to date values as at
30 June 2021
Year to date values recognised during the year ended
30 June 2021
Carrying amount
of the hedging
instrument
Hedge effectiveness in
reserves
Hedge
effectiveness
Hedge
ineffectiveness
Currency
Maturity
years
Average
rate
Nominal
amount of
the hedging
instrument
$M
Assets
$M
Liabilities
$M
Change in
value used for
calculating
hedge
ineffectiveness
$M
Cost of
hedging
reserve
$M
Cash flow
hedge
(OCI)
$M
Cash flow
hedge
reclassified to
the Income
statement
$M
Fair value
hedge
recognised in
the Income
statement
$M
Recognised
in the Income
statement
$M
Cash flow hedges
Interest rate swaps
(including forward
starting)
NZD3-81.50%864 12 –12 –41 –––
Restructured
interest rate swaps
2018 (forward
starting)
NZD84.41%500 –(53)(37)–32 ––(2)
Restructured
interest rate swap
2020
NZD63.35%200 –(20)8 –15 ––5
Forward exchange
rate contracts
NZD:USD1-20.6903 52 –(1)(1)–(1)(1)––
Forward exchange
rate contracts
NZD:SEK1-25.9298 43 ––––––––
Electricity futuresNZD1-3NA NA 5 –6 –6 (1)––
Fair value hedges
Interest rate swaps
NZD10Floating 200 –(18)(18)–––(18)1
Fair value and cash
flow hedges
Cross currency
interest rate swaps
NZD:EUR3 Floating 785 58 –71 (13)(20)21 4 –
Cross currency
interest rate swaps
NZD:EUR6 Floating 514 –(15)(10)(6)(12)13 4 –
Total hedged
derivatives
3,158 75 (107)31 (19)61 32 (10)4
Current4 (1)
Non-current71 (106)
All hedging instruments can be found in the derivative finance assets and liabilities within the Consolidated statement of financial
position. Items taken to the Consolidated income statement have been recognised in finance expenses (refer note 4).
Credit risk associated with derivative financial instruments is managed by ensuring that transactions are executed with counterparties
with high quality credit ratings along with credit exposure limits for different credit classes. The counterparty credit risk is monitored
and reviewed by the Board on a regular basis.
Note 19 – Derivatives and hedge accounting (cont.)
Annual Report 202257
Note 20 – Financial risk management
Chorus’ activities expose it to a variety of financial risks, including market risk (currency risk, electricity price risk and interest rate risk) credit
risk and liquidity risk. Financial risk management for currency and interest rate risk is carried out by the treasury function under policies
approved by the Board. Chorus’ risk management policy, approved by the Board, provides the basis for overall financial risk management.
Chorus uses derivatives to hedge its financial risk exposures and does not hold or issue derivative financial instruments for trading
purposes. The risk associated with these transactions is the cost of replacing these agreements at the current market rates in the
event of default by a counterparty.
A summary of the financial risks that impact Chorus, how they arise and how they are managed is presented below:
Nature and exposure to ChorusHow the risk is managed
Market risk
Electricity price risk
Chorus is exposed to electricity price volatility
through the purchase of electricity at spot prices.
Chorus has entered into fixed electricity futures contracts to reduce the
exposure to electricity spot price movements. These contracts are designated
as cash flow hedge relationships. A 10% increase or decrease in the spot
price of electricity, with all other variables held constant, would have minimal
impact on profit and equity reserves of Chorus.
Currency risk
Chorus’ exposure to foreign currency fluctuations
predominantly arises from foreign currency debt
and future commitments to purchase foreign
currency denominated assets. The primary
objective in managing foreign currency risk is to
protect against the risk that Chorus’ assets, liabilities
and financial performance will fluctuate due to
changes in foreign currency exchange rates.
Chorus has EUR 800 million foreign currency debt
in the form of EMTN.
Chorus enters into forward foreign exchange contracts and cross currency
interest rate swaps to manage the foreign exchange exposure.
The EUR EMTN has in place cross currency interest rate swaps under which
Chorus receives principal and fixed coupon payments in EUR for principal and
floating NZD interest payments. The exchange gain or loss resulting from the
translation of EMTN denominated in foreign currency to NZD is recognised in
the Consolidated income statement. The movement is offset by the translation
of the principal value of the related cross-currency interest rate swap.
As at 30 June 2022, Chorus did not have any significant unhedged exposure to
currency risk (30 June 2021: no significant unhedged exposure to currency risk).
A 10% increase or decrease in the exchange rate, with all other variables held
constant, would have minimal impact on profit and equity reserves of Chorus.
Interest rate risk
Chorus is exposed to interest rate risk arising from
the cross-currency interest rate swaps converting
the foreign debt into a floating rate NZD obligation
as well as loans under the syndicated bank facility
which are subject to floating interest rates and the
fixed to floating interest rate swaps which hedge the
2030 NZD Bond. Chorus is also exposed to changes
in the fair value of the fixed interest 2030 NZD Bond
due to fluctuations in the benchmark interest rate.
Where appropriate, Chorus aims to reduce the uncertainty of changes in
interest rates by entering into interest rate swaps to fix the effective interest
rate to minimise the cost of net debt and manage the impact of interest rate
volatility on earnings. The interest rate risk on a portion of the EUR cross
currency interest rate swaps has been hedged using interest rate swaps. Refer
to note 19 for further information.
Other risks
Credit risk
In the normal course of business, Chorus incurs
counterparty credit risk from financial instruments,
including cash, trade and other receivables, and
derivatives.
Credit risk is managed by entering into contracts with creditworthy financial
institutions.
Refer to individual notes for additional information on credit risk.
Chorus has certain derivative transactions that are subject to bilateral credit
support agreements that require Chorus or the counterparty to post collateral
to support the value of certain derivatives. As at 30 June 2022 no collateral
was posted.
Liquidity risk
Liquidity risk is the risk that Chorus will encounter
difficulty raising liquid funds to meet commitments
as they fall due or foregoing investment
opportunities, resulting in defaults or excessive
debt costs. Prudent liquidity risk management
implies maintaining sufficient cash and the ability to
meet its financial obligations.
Chorus manages liquidity risk by ensuring sufficient access to committed
facilities, continuous cash flow monitoring and maintaining prudent levels
of short-term debt maturities.
Annual Report 202258
Interest rate risk
Analysis of Chorus’ interest rate repricing is outlined below:
30 June 2022
Within 1 Year
$M
1-2 Years
$M
2-3 Years
$M
3-4 Years
$M
4-5 Years
$M
Greater than
5 years
$M
Total
$M
Floating rate
Debt (after hedging)
635–––––635
Fixed rate
Debt (after hedging)
190350––5147001,754
CIP securities–––140–473613
825350–1405141,1733,002
30 June 2021
Floating rate
Debt (after hedging)
635–––––635
Fixed rate
Debt (after hedging)
140–350––1,2141,704
CIP securities––––132413545
775–350–1321,6272,884
Interest rate sensitivity analysis
A reasonably possible change of 100 basis points in interest rates at the reporting date would have increased (decreased) equity and
profit or loss by the amounts shown below. This analysis assumes that all other variables, in particular foreign currency exchange
rates, remain constant.
2022
$M
Profit / (loss)
2022
$M
Equity (increase)
/ decrease
2021
$M
Profit / (loss)
2021
$M
Equity (increase)
/ decrease
100 basis point increase1(6)1(4)
100 basis point decrease(1)7(1)5
Credit risk
The maximum exposure to credit risk at the reporting date was as follows:
Notes
2022
$M
2021
$M
Cash and call deposits158853
Trade and other receivables11126103
Derivative financial instruments1912975
Maximum exposure to credit risk343231
Refer to individual notes for additional information on credit risk.
Annual Report 202259
Liquidity risk
Chorus manages liquidity risk by ensuring sufficient access
to committed facilities, continuous cash flow monitoring and
maintaining prudent levels of short-term debt maturities.
At balance date, Chorus had available $350 million under
the syndicated bank facilities (30 June 2021: $350 million).
$190 million of the facilities have been drawn down as at
30 June 2022 (30 June 2021: $140 million).
The gross (inflows)/outflows of derivative financial liabilities
disclosed in the table below represent the contractual
undiscounted cash flows relating to derivative financial liabilities
held for risk management purposes and which are usually not
closed out prior to contractual maturity. The disclosure shows
net cash flow amounts for derivatives that are net cash settled
and gross cash inflow and outflow amounts for derivatives that
have simultaneous gross cash settlement (for example forward
exchange contracts).
30 June 2022
Carrying
amount
$M
Contractual
cashflow
$M
Within 1 Year
$M
1-2 Years
$M
2-3 Years
$M
3-4 Years
$M
4-5 Years
$M
5+ Years
$M
Non-derivative financial liabilities
Trade and other payables
28028026416––––
Leases (net settled)18711311101010962
Debt2,3222,487451,4091414585420
CIP securities6131,259––171––1,088
Derivative financial liabilities
Interest rate swaps
Outflows
54656789926
Cross currency interest rate swaps:
Inflows
–(593)(4)(5)(5)(5)(576)–
Outflows5664928313130529–
Forward exchange contracts:
Inflows
–(3)(3)–––––
Outflows–2121–––––
30 June 2021
Carrying
amount
$M
Contractual
cashflow
$M
Within 1 Year
$M
1-2 Years
$M
2-3 Years
$M
3-4 Years
$M
4-5 Years
$M
5+ Years
$M
Non derivative financial liabilities
Trade and other payables
28928927811––––
Leases (net settled)2644291717171717344
Debt2,3732,7071894789638381,499
CIP securities545545––––132413
Derivative financial liabilities
Interest rate swaps
7989131012121032
Cross currency interest rate swaps:
Inflows
58(1,502)(14)(14)(893)(5)(5)(571)
Outflows151,45033408151820524
Forward exchange contracts:
Inflows
1(84)(59)(25)––––
Outflows–866125––––
Note 20 – Financial risk management (cont.)
Annual Report 202260
Master netting arrangements
Chorus enters into derivative transactions under the International
Swaps and Derivatives Association (ISDA) master agreements.
The ISDA agreements do not meet the criteria for offsetting
in the Consolidated statement of financial position, as Chorus
does not currently have any legally enforceable right to offset
recognised amounts. Under the ISDA agreements the right to
offset is enforceable only on the occurrence of future events
such as a default on the bank loans or other credit events.
The potential net impact of this offsetting is shown below.
Chorus does not hold, and is not required to post, collateral
against its derivative positions.
Net derivatives after applying rights of offset under ISDA
agreements are as below:
30 June 2022
Gross amounts of financial
instruments in the statement
of financial position
$M
Related financial
instruments that are not
offset
$M
Net amount
$M
Financial assets
Other investments including derivatives
Interest rates swaps
77(45)32
Cross currency interest rate swaps37(37)–
Restructured interest rate swaps5(5)–
Forward exchange contracts6–6
Electricity futures4–4
129(87)42
Financial liabilities
Interest rates swaps
(45)45–
Cross currency interest rate swaps(56)37(19)
Restructured interest rate swaps(9)5(4)
(110)87(23)
30 June 2021
Financial assets
Other investments including derivatives
Interest rate swaps
12(12)–
Electricity futures5–5
Cross currency interest rate swaps58(15)43
75(27)48
Financial liabilities
Interest rates swaps used for hedging
(18)12(6)
Cross currency interest rate swaps(15)15–
Restructured interest rate swaps(73)–(73)
Forward exchange contracts(1)–(1)
(107)27(80)
Fair value
Financial instruments are either carried at amortised cost, less
any provision for impairment losses, or fair value. The only
significant variances between instruments held at amortised cost
and their fair value relate to the EMTN and the 2030 NZD Bond.
For those instruments recognised at fair value in the statement
of financial position, fair values are determined as follows:
Level 1Fair value is determined using unadjusted quoted prices from an active market for identical assets and liabilities. A market
is regarded as active if quoted prices are readily and regularly available from an exchange, a dealer, a broker, an industry
group, a pricing service or a regulatory agency and those prices represent actual and regularly occurring market
transactions on an arm’s length basis.
Level 2Fair value is determined using observable inputs – financial instruments with quoted prices for similar instruments in
active markets or quoted prices for identical or similar instruments in inactive markets. Where quoted prices are not
available, the fair value of financial instruments is valued using models where all significant inputs are observable.
Level 3Fair value is determined using significant non-observable inputs. Financial instruments are valued using models where
one or more significant inputs are not observable.
Note 20 – Financial risk management (cont.)
Annual Report 202261
All financial instruments held at fair value are Level 2 instruments.
Relevant financial assets and financial liabilities and their fair
values are detailed in note 19.
Valuation of level 2 derivatives
The fair values of level 2 derivatives are determined using
discounted cash flow models. The key inputs in the valuation
models are:
InstrumentValuation input
Cross-currency interest rate swapsForward curve for the relevant interest rate and foreign exchange rate
Interest rate swapsForward interest rate curve
Electricity swapsASX forward price curve
Foreign exchange contractsForward foreign exchange rate curves
Hedge accounting
Chorus designates and documents the relationship between
hedging instruments and hedged items, as well as the risk
management objective and strategy for undertaking various
hedge transactions. At hedge inception (and on an ongoing
basis), hedges are assessed to establish if they are effective in
offsetting changes in fair values or cash flows of hedged items.
Hedges are classified into two primary types: cash flow hedges
and fair value hedges. Refer to note 19 for additional information
on cash flow and fair value hedge reserves.
Capital risk management
Chorus manages its capital considering shareholders’ interests,
the value of its assets and credit ratings. The capital Chorus
manages consists of cash and debt balances.
The Chorus Board’s broader capital management objectives
include maintaining an investment grade credit rating with
headroom. In the longer term, the Board continues to consider a
‘BBB’ rating appropriate for a business such as Chorus.
Note 21 – Contingent liabilities
There are no contingent liabilities as at 30 June 2022.
Note 22 – Subsequent events
Dividends
On 22 August 2022 Chorus declared an unimputed dividend of
21.0 cents per share in respect of the year ended 30 June 2022.
CIP securities and Crown funding
There was one call notice issued subsequent to balance date.
Note 20 – Financial risk management (cont.)
Annual Report 202262
Annual Report 202263
Governance
and disclosures
64 Our Board
66 Corporate governance framework
73 Managing risk
75 Acting ethically
76 Shareholder engagement
77 Remuneration and performance
84 Disclosures
92 Glossary
Annual Report 202264
Our Board
Sue Bailey
Graduate Diploma
in Marketing
(with Distinction) from
RMIT University
Director since
31 October 2019
Independent
Sue has over 30 years
experience in
telecommunications,
across fixed telephony,
mobile and broadband.
She has worked for Telstra,
Virgin Mobile and most
recently for Optus where
she was a member of the
executive leadership team.
From 2010 to 2013, Sue
was the CEO for Virgin
Mobile Australia, a fully
owned subsidiary of Optus.
Prior to that, she was a
Senior Vice President
at Virgin Mobile USA
where her responsibilities
included product
marketing, customer
lifecycle management
and analytics. Sue’s
career began in Telstra,
where she held a range
of marketing and product
roles. Sue is a director of
CareFlight and a member
of the Australian Institute
of Company Directors.
Sue is on our People,
Performance and
Culture Committee.
Mark Cross
BBS (Accounting &
Finance), CA
Director since
1 November 2016
Independent
Mark is an experienced
director with more
than 20 years of
international experience
in corporate finance and
investment banking.
Mark was chair of Milford Asset
management (retiring 1 July
2022) and is currently a board
member and investment
committee chair of Accident
Compensation Corporation
(ACC) and director of Xero.
He is also a former director
of Genesis Energy, Z Energy
and Argosy Property.
Mark is a member of
Chartered Accountants
Australia and New Zealand,
a chartered member of
the Institute of Directors
NZ and a member of the
Australian Institute of
Company Directors.
Mark is chair of our Audit
and Risk Management
Committee, and on our
Nominations and Corporate
Governance Committee.
* Mark Cross has been
appointed as the new Chair
of Chorus following Patrick
Strange’s resignation.
Mark’s appointment takes
effect from the end of
the annual shareholders’
meeting in October 2022.
Miriam Dean
CNZM, QC
Director since
27 October 2021
Independent
As a Queen’s Counsel
and independent director,
Miriam has more than
38 years’ experience
in commercial dispute
resolution and 25 years’
experience in governance,
with a specialty in
competition, consumer
and regulatory law.
Miriam also has
significant experience
in the infrastructure and
regulatory sectors, most
notably as a current
director of Ōtākaro Limited
(the Crown-owned
company responsible for
the central city anchor
projects following the
Canterbury earthquakes), a
former director of Crown
Infrastructure Partners,
a former deputy chair
of Auckland Council
Investments, and a former
deputy chair of the
Commerce Commission.
Miriam is currently chair of
the Banking Ombudsman
Scheme, deputy chair of the
Real Estate Institute of New
Zealand, and a member
of a number of central
and local government-
related advisory boards.
Miriam is on our People,
Performance and
Culture Committee.
Murray Jordan
MProp
Director since
1 September 2015
Independent
Murray has extensive
experience in the
management of highly
customer focussed
organisations and in
navigating extremely
complex environments,
including as managing
director of Foodstuffs
North Island, one
of New Zealand’s
largest companies.
Murray has also previously
held various general
manager positions
at Foodstuffs and
management roles in the
property investment and
development sectors. He is
a director of Metlifecare,
Metcash Limited, Southern
Cross Medical Care Society,
Southern Cross Healthcare
Limited, Stevenson Group,
and a Board trustee of
Starship Foundation.
Murray is chair of our
People, Performance and
Culture Committee.
Annual Report 202265
Our Board and management are committed to
ensuring our people act ethically, with integrity
and in accordance with our policies and values.
Kate Jorgensen
MTF, BBus, CA
Director since 1 July 2020
Independent
Kate has significant
governance, strategy,
commercial, financial and
audit experience and has
held a number of senior
leadership positions within
the telecommunications,
infrastructure and
construction industries
in New Zealand.
Most recently, she was CFO
of Vodafone New Zealand.
Prior to that, Kate was CFO
of KiwiRail, CFO of Fletcher
Building’s infrastructure
division and a senior audit
manager for KPMG.
Kate was a former advisory
Board member of the
New Zealand Sustainable
Business Council.
Kate is a member of
Chartered Accountants
Australia and New Zealand
and Chartered Member of
the Institute of Directors NZ.
Kate is a member of
our Audit and Risk
Management Committee.
Jack Matthews
BA Philosophy, College
of William and Mary
Director since 1 July 2017
Independent
Jack is an experienced
director who has held a
number of senior leadership
positions within the media,
telecommunications and
technology industries in
Australia and New Zealand.
Jack has extensive
telecommunications
industry experience having
been CEO of TelstraSaturn
during the period they
deployed their HFC network
in New Zealand, as well as
a former director of Crown
Fibre Holdings, the Crown
agency overseeing the
rollout of New Zealand’s
fibre infrastructure network.
Formerly, Jack was
CEO of Fairfax Media’s
Metro Division, CEO of
Fairfax Digital and Chief
Operating Officer of
Jupiter TV (Japan).
Jack is currently a
director of Plexure Group
and New Zealand Golf
Network Limited and a
former director of The
Network for Learning,
APN Outdoor Group and
Trilogy International.
Jack is on our Audit and Risk
Management Committee.
Patrick Strange
BE (Hons), PhD
Chair*
Director since 6 April 2015
Independent
Patrick has spent 30
years working as a senior
executive and director
in both private and listed
companies, including more
than six years as Chief
Executive of Transpower
where he oversaw
Transpower’s $3.8 billion
of essential investment
in the National Grid.
Patrick is currently chair
of Auckland International
Airport, and a director of
Mercury NZ. Patrick is chair
of our Nominations and
Corporate Governance
Committee.
* Patrick has resigned as
a Director and Chair of
Chorus effective from
the end of Chorus Annual
Shareholders’ Meeting
in October 2022.
Annual Report 202266
This statement outlines the key aspects of our
corporate governance framework and was
approved by our Board on 19 August 2022.
As a New Zealand company listed on the NZX, our corporate
governance policies and practices meet or exceed the
standards of that market. We have adopted and fully
followed the recommendations set out in the NZX Corporate
Governance Code.
Although we have an ASX “foreign exempt” listing status
1
we
also continue to take the ASX Corporate Governance Code
into account in our governance practices and policies.
Our Board regularly reviews and assesses our governance
policies, processes and practices to identify opportunities
for enhancement.
Chorus is, for the second year, publishing its sustainability
report (Sustainability Report), reflecting our ambition to
support New Zealand in its transition to be more sustainable.
The Sustainability Report contains information on our
sustainability strategy, including our environmental focus,
our commitment to strengthening the digital capability in
New Zealand, and our commitment to helping our
people thrive. New Zealand is also in the process of
implementing mandatory climate-related disclosures for
many large companies, including Chorus, to take effect
from next year. We continue to refine our climate-related
risk and reporting framework to help New Zealand meet its
international obligations and to provide stakeholders with
meaningful climate-related information.
Our corporate governance practices are outlined on the
following pages, in our Sustainability Report and available at
www.chorus.co.nz/governance.
Key corporate governance documents are also available
at www.chorus.co.nz/governance.
Our Board’s role
Our Board is appointed by shareholders and has overall
responsibility for strategy, culture, health and safety,
governance and performance.
1 An ASX foreign exempt listing is based on the principle of substituted compliance. This means our primary obligation is to comply with the NZX listing
rules (as our home exchange). As a result we do not need to follow or report against compliance with the ASX Corporate Governance Code.
Board membership
Our Board’s skills, experience and composition support
effective governance and decision making, positioning it
to add value.
Supported by the Nominations and Corporate Governance
Committee (NCGC) our Board regularly assesses its
composition utilising a skills matrix and annual evaluation
processes. Training is provided or recruitment undertaken
if new or additional skills or experience is required.
This ensures diversity of thought, skills and expertise and that
our Board remains aligned with our strategic direction.
Our constitution provides for a minimum of five and a
maximum of 12 directors.
As at 30 June 2022 we had seven directors all of whom are
independent directors. We have four male directors and three
female directors. Our CEO is not a director on our Board.
Directors are not appointed for specified terms. However,
the NZX listing rules compulsorily require that no director
term exceeds three years, requiring all directors to stand
again for re-election before their third anniversary. Due to
Chorus' succession planning, Chorus has at least one
director standing for re-election each year. Patrick Strange
and Murray Jordan both stood for re-election in 2021, while
Miriam Dean stood for election as a new director.
We recognise that women and ethnic minorities are still
under-represented in the leadership of New Zealand
businesses and our Board remains actively conscious of this in
its succession planning. More information on our approach to
diversity is set out on page 80 and in our Sustainability Report,
available at www.company.chorus.co.nz/sustainability.
Corporate governance
framework
Annual Report 202267
Summary
1
of our Board’s roles and responsibilities:
Culture• Leading culture “from the top” so our culture is consistent with our values
Strategy &
performance
• Engaging in ongoing strategy development in partnership with the executive team
• Overseeing capital allocation
• Overseeing the regulatory strategy as we transition to a new regulatory regime
• Overseeing investments in non-regulated businesses
• Approving, and reviewing performance against, our strategy and business plans (including capital
expenditure and operating budgets)
Financial oversight &
reporting
• Overseeing our accounting and reporting systems and, where appropriate, approving our financial and
other external reporting
• Overseeing and monitoring the performance of internal and external auditors
• Overseeing our control and accountability systems
• Overseeing long term capital management (balance sheet and dividends)
• Setting, monitoring and reviewing our internal audit plan
Risk management• Adopting and reviewing Chorus’ risk management framework, including setting the risk appetite
• Regularly reviewing principal risk reporting and mitigations
Health & safety• Setting the strategy, culture and expectations in relation to health and safety
Board composition &
performance
• Reviewing and evaluating Board, Board committee and individual director performance
• Appointing new directors and members to Board committees
Governance• Overseeing corporate governance, including reviewing key governance documents
• Carrying out the functions specifically reserved to our Board and its committees under Board approved
policies and committee charters
• Monitoring compliance with our continuous disclosure obligations
People• Reviewing and approving remuneration and people strategies, structures and policies
• Appointing and removing our CEO, CFO, Chief Corporate Officer & General Counsel
• Assessing the measurable objectives set for, and progress towards achieving, our diversity and
inclusiveness goals
Significant transactions
• Approving major capital expenditure and business activities outside the limits delegated to management
1 Summary primarily drawn from the Board Charter but also from other supporting governance documents.
Annual Report 202268
Mark Cross and Sue Bailey are retiring by rotation and
standing for re-election at our 2022 Annual Shareholders’
Meeting (ASM). Patrick Strange will step down from the Board
at this year's ASM.
Our Board has determined that collectively its directors
have a broad range of managerial, financial, accounting and
industry skills and experience in the key areas set out on the
following page.
A summary of current directors skills, experience
and qualifications is set out on our website at
www.chorus.co.nz/governance.
As the Chorus business evolves, so too does the Board.
Chorus’ beginnings were focussed on infrastructure build
and project management. With the success of the build,
we are increasingly focussed on connecting customers and
their experience as well as future connectivity and non-
regulated revenue opportunities. The Board considers it
is important to balance both specialist expertise and the
ongoing need for strong general commercial expertise.
Figure 10:Figure 11:
Director tenureBoard gender diversity
DirectorAppointedLast elected at ASM
Miriam Dean20212021
Murray Jordan20152021
Patrick Strange20152021
Mark Cross20162019
Jack Matthews20172020
Sue Bailey20192019
Kate Jorgensen20202020
0–3 years
4–6 years
6+ years
Female
Male
29%
14%
57%43%
43%
43%
Annual Report 202269
The following table reflects the strengths of the current Board based on a mix of key skills and experiences that are currently
relevant for Chorus.
Skill/experienceDescriptionCombined Board
Capital markets
and investment
Experience in, and understanding of, capital markets, market regulation,
capital investment and the investor experience
Communications
connectivity and
technology
Understanding, expertise and/or experience in communications connectivity,
adopting new technologies, leveraging and implementing technologies
Governance –
financial, audit,
legal, listed company
Experience with, and a commitment to, high corporate governance standards
including in listed companies
Understanding financial business drivers, and/or experience implementing or
overseeing financial accounting, external reporting and internal financial controls
Physical infrastructure
and operations
including contracting,
safety and risk
Experience in leading, and/or understanding of, physical infrastructure
operations, including contracting
Commitment and experience in management of workplace safety
Experience anticipating and identifying key risks and monitoring the effectiveness
of risk management frameworks and controls
Governance –
executive experience
in large businesses
Executive experience in leading large businesses, developing and implementing
strategy and strategic objectives, assessing business plans and driving execution
Infrastructure
regulation
Understanding the current and developing regulatory environment, complexities
and actual and potential impacts
Expertise identifying and managing legal, regulatory, public policy and corporate
affairs issues
Customer
experience
Experience in customer-led transformation, customer focus (at both a retailer
and consumer level) and/or customer centric organisations
Moderate experienceSome experienceSubstantial experience
Annual Report 202270
Appointment
Our Board may appoint additional directors to our Board or
to fill a casual vacancy. Any director appointed by the Board
is required to stand for election at the next ASM.
The independence, qualifications, skills and experience
needed for the future and those of existing Board members
are reviewed before appointing new directors. External
advisors are also engaged to identify potential candidates.
To be eligible for selection, candidates must demonstrate
appropriate qualities and satisfy our Board they will commit
the time needed to be fully effective in their role.
Appropriate checks are undertaken before a candidate
is appointed or recommended for election as a director,
including as to the person’s character, experience, education,
criminal record and bankruptcy history.
Shareholders may also nominate candidates for appointment
to our Board. In addition, under the agreements entered into
with CIP relating to our UFB programme, CIP is entitled to
nominate one person as an independent director, however
CIP have never exercised this entitlement. Should this occur,
our Board must consider this nomination in good faith, but the
appointment (and removal) of any such person as a director is
to be made by shareholders in the same way as other directors.
We have written agreements with each non-executive
director setting out the terms of their appointment, including
obligations and responsibilities, compliance with our policies
(including code of ethics and securities trading) and ongoing
professional development.
No person who is an 'associated person' of a
telecommunications services provider in New Zealand may
be appointed or hold office as a director.
Minimum shareholding policy
Chorus' Minimum Shareholding Policy sets the expectation
on directors to hold, at a minimum, shares equal in value to
one year's director base fee (after tax). If not held at their date
of appointment (or the commencement date of the policy),
the policy expects directors to accumulate this holding over
the first three years from the relevant date.
Director induction and professional development
Our director induction programme ensures new directors
are appropriately introduced to management and our
business, provides directors with relevant industry knowledge
and familiarises them with key governance documents and
key stakeholders.
Our directors are expected to continue ongoing professional
development to ensure they maintain appropriate expertise
to effectively perform their duties.
We hold dedicated Board education sessions covering a
range of topical matters, both technical and cultural.
Visits to our operations, briefings from key management,
industry experts and key advisers, together with educational
and stakeholder visits, are also arranged for our Board.
Review and evaluation of Board performance
Our Board uses performance and evaluation processes
overseen by our NCGC. As part of this process our chair
meets with directors individually to discuss performance.
Our Board also formally engages in annual reviews of our
Board chair, and chairs of our standing Board committees.
In addition to Board performance reviews, our Board
takes a future focussed approach to future Board capability,
composition and the potential contribution of each
existing director.
Independent advice
A director may, with our chair’s prior approval, obtain
independent professional advice (including legal advice)
and request the attendance of advisers at Board and Board
committee meetings.
Independence
All our directors are independent directors.
For a director to be considered independent our Board must
affirmatively determine he or she does not have a disqualifying
relationship as set out in our Board charter. These disqualifying
relationships reflect those set out in the NZX listing rules and
NZX and ASX corporate governance codes.
Our Board has not set financial materiality thresholds for
determining independence but considers materiality in the
context of each relationship and from the perspective of the
parties to that relationship.
Delegation of authority
Our Board has overall responsibility for strategy, culture,
health and safety, governance and performance.
Implementation of our Board approved strategy, business
plan and governance frameworks, and responsibility for
developing our culture and health and safety practices, is
delegated by the Board to management through the CEO.
As such our CEO (with the support of his executive team) is
responsible for Chorus’ day-to-day management, operations
and leadership, reporting to the Board on key performance,
management and operational matters.
Our CEO sub-delegates authority to his executive team and
they sub-delegate their authority to other Chorus employees
within specified financial and non-financial limits.
Formal policies and procedures govern the parameters and
operation of these delegations.
Annual Report 202271
Three standing Board committees and one ad-hoc
sub-committee also assist our Board in carrying out its
responsibilities. Some Board responsibilities, powers and
authorities are delegated to those committees.
Board committees
Board committees assist our Board by focusing on specific
responsibilities in greater detail than is possible for the Board
as a whole. Each standing Board committee and the ad-hoc
sub-committee has a Board approved charter and chair.
Committee members are appointed by our Board.
Other committees may be established and specific
responsibilities, powers and authorities delegated to those
committees and/or to particular directors.
Audit and Risk Management Committee (ARMC)
RoleOur ARMC assists our Board in overseeing our risk and financial management, accounting, audit and financial
reporting
MembersMark Cross (chair), Jack Matthews, Kate Jorgensen
IndependenceAll committee members are independent directors
Responsibilities• Overseeing the quality and integrity of external financial reporting, financial management, internal controls and
accounting policy and practice
• Regularly reviewing principal risk reporting
• Recommending to our Board the appointment, and if necessary removal, of the external auditor
• Assessing the adequacy of the external audit and independence of the external auditor
• Reviewing and monitoring the internal audit plan and reporting
• Overseeing the independence and objectivity of the internal audit function
• Reviewing compliance with applicable laws, regulations and standards
People, Performance and Culture Committee (PPCC)
RoleOur PPCC assists our Board in overseeing people, culture and related policies and strategies
MembersMurray Jordan (chair), Miriam Dean, Sue Bailey
IndependenceAll committee members are independent directors
Responsibilities• Reviewing people and remuneration strategies, structures and policies
• Approving annual remuneration increase guides and budgets
• Reviewing candidates for, and the performance and remuneration of, our CEO
• Approving, on the recommendation of our CEO, the appointment of our CEO’s executive direct reports (except
our CFO and Chief Corporate Officer & General Counsel whose appointment is approved by our Board)
• Reviewing our CEO’s performance and his evaluation of his executive direct reports
• Developing and annually reviewing and assessing diversity and inclusion and its reporting
• Overseeing recruitment, retention and termination policies and procedures for senior management
• Making recommendations (including proposing amendments) to our Board with respect to senior executive
(including CEO) incentive remuneration plans
• Annually reviewing non-executive director remuneration
Our
Shareholders
Chorus
Limited Board
CEO
Executive
Team
Our
People
Audit and Risk
Management Committee
People, Performance and
Culture Committee
Nominations and Corporate
Governance Committee
Regulatory Sub-Committee
Annual Report 202272
Nominations and Corporate Governance Committee (NCGC)
RoleOur NCGC assists our Board in overseeing and promoting continuous improvement of corporate governance
at Chorus
MembersPatrick Strange (chair), Kate Jorgensen, Mark Cross
IndependenceAll committee members are independent directors
Responsibilities• Identifying and recommending suitable candidates for appointment to our Board and Board committees
• Reviewing the size, independence, qualifications, skills, experience and composition of our Board
• Developing, reviewing and making recommendations to our Board on corporate governance principles
• Establishing, developing and overseeing a process for the annual review and evaluation of Board, Board
committee, and individual director performance
• Developing and reviewing Board succession planning (including for the Board chair)
• Monitoring compliance with our codes of ethics and managing breaches of the Director Code of Ethics
• Reviewing and overseeing director induction and ongoing professional development
Ad-hoc Regulatory Sub-Committee
RoleOur Regulatory Sub-Committee assists the Board in overseeing Chorus’ regulatory strategies and meeting Director
certification obligations required by Chorus' regulators from time to time
MembersPatrick Strange (chair), Kate Jorgensen, Mark Cross, Miriam Dean, Jack Matthews, Sue Bailey, Murray Jordan
IndependenceAll committee members are independent directors
Responsibilities• Oversee strategy for Chorus as it relates to Chorus’ general regulatory settings and environment both inside and
outside of the Price Quality and Information Disclosure (PQID) regulatory regime
• Oversee strategy for Chorus as it transitions to the PQID regulatory regime (which took effect from
1 January 2022) including the business transformation required to operate effectively under PQID
• Oversee a regulation evolution strategy to support changing commercial circumstances including regulatory
settings outside of Chorus’ PQID requirements
• Provide certifications to accompany mandatory reporting to the regulator, consider regulatory risk
management, and review any decisions or findings of the regulator regarding the regulatory regime
Board chair
Our chair is elected by the Board and must be a non-executive, independent director.
The chair’s responsibilities include:
• Leading the Board;
• Setting the agenda for Board meetings in consultation with the CEO;
• Facilitating the effective contribution of all directors; and
• Promoting constructive relationships between directors and management.
The chair’s other commitments must not hinder his or her effective performance in the role.
Board and Board committee meeting attendance in the year ended 30 June 2022
Regular Board
meetings
Other Board
meetings
1
ARMCPPCCNCGCRegulatory
Sub-Committee
Total number of
meetings held
744423
Patrick Strange
2
7423
Prue Flacks2
3
11
Mark Cross74423
Miriam Dean5
4
433
Murray Jordan7443
Jack Matthews7443
Sue Bailey7443
Kate Jorgensen74413
JB Rousselot is not a director, but has attended 100% of all Board meetings.
Notes:
1 Includes dedicated Board education, and strategy and business planning, meetings. Directors also have health and safety site visits each year.
2 Patrick Strange, as Board chair, attends all Board committee meetings. As he is not a formal member of the ARMC or PPCC, that attendance is not
noted in the table.
3 Prue Flacks retired from the Board effective 27 October 2021.
4 Miriam Dean was eleted to the Board effective 27 October 2021.
Annual Report 202273
The risk and
control environment
2. Risk assessment and ratings
– Risk assessment (likelihood and impact)
– Risk ratings (critical, high, medium, low)
5. Annual risk reviews
– Completeness,
accuracy and validity
of principal risks
– Effectiveness of the
risk management
process
1. Risk identification and description
– Risk identification and description
– Recording principal risks
3. Risk mitigations
– Risk responses
– Mitigating controls
– Action plans
4. Regular risk reporting
– Mitigation status
– Risk trends
– Current and potential risks
– Action plan status
Assurance
Management assurance
Independent assurance
(including internal audit,
external audit)
Managing risk
Like all businesses, we are exposed to a range
of risks. Our risk management activities aim
to ensure we identify, prioritise and manage
key risks so we can execute our strategies and
achieve our goals.
Risk management
No business can thrive without taking on risk. Effective risk
management is about informed risk taking and appropriate
and active management of risks.
We seek to understand and respond to our current and
future business environment, and to actively seek and
robustly evaluate opportunities and initiatives which protect
and achieve our business strategies. We strive to understand,
meet and appropriately balance stakeholders’ expectations to
deliver value to shareholders and a sustainable environment
for Chorus in the long term.
Our Board
Our Board is ultimately responsible for risk management
governance:
• Annually setting risk appetite and tolerances and
determining principal risks;
• Participating in discussions concerning elements of risk
including emerging and unforeseen risks;
• Approving and regularly reviewing our Managing Risk Policy
and supporting framework;
• Promoting a culture of proactively managing risk; and
• Through our ARMC, providing risk oversight and monitoring.
Risk appetite
Our risk appetite sets our tolerable levels of risk. It forms
a dynamic link between strategy, target setting and risk
management and sets boundaries for day-to-day decision
making and reporting.
Risk management processes
Our Managing Risk Policy sets out how we manage
our risks, including by:
• Having a single risk management framework;
• Providing the CEO and executive team with discretion to
manage risk within the guidance provided in our framework;
• Balancing the level of control implemented to mitigate
identified risks with our commitment to comply with
external regulation and governance requirements and
Chorus’ value and growth aspirations; and
• Meeting good practice standards for risk management
processes and related governance.
Principal risks
Principal risks are owned by relevant executives.
This promotes integration into operations and executives
planning and a culture of proactive risk management.
Notwithstanding individual ownership, our CEO and executive
hold collective responsibility for considering how risk and
events interrelate and for managing our overall risk profile.
Principal risks are reported to our ARMC quarterly and, if
necessary, also by exception. Principal Risk owners support
the regular reporting from the Head of Risk, Internal Audit
& Compliance by providing updates on the risks they own.
Our ARMC reports to our Board.
Principal risks are assessed with each responsible executive
and collectively with the executive team before being
reported to the ARMC. This allows for constructive challenge
and debate. Underlying risk assessment and monitoring
practices are undertaken by each principal risk owner with
assistance from our Risk, Internal Audit & Compliance team.
Our Board also receives management and other internal
and external reporting over risk positions and our risk
management operation (including from internal audit
plans approved by the ARMC) through our overall
governance framework.
Annual Report 202274
Principal risks are our key risks to the achievement of our
strategy. These are assessed on a risk profile identifying
likelihood of occurrence and potential severity of impact.
Current principal risk categories are identified via a
comprehensive enterprise risk management framework
encompassing financial and non-financial risks.
They include anticipating and responding to:
• Health, safety and wellbeing risks: Working to keep safe the
people we owe duties to.
• Commercial and financial sustainability risks: Maintaining
appropriate capital management and credit settings.
• Core services risks: Core service availability and network
resilience.
• People and skills risks: Ensuring Chorus attains and retains
employees with the capabilities to achieve its strategic
objectives.
• Legal, regulatory and contractual risks: Working within the
regulatory and legal environment.
• Stakeholder and customer confidence / reputation risks:
Attaining and retaining a positive reputation with key
stakeholders and customers.
• Innovation risks: Identify and pursue innovation and
opportunities that will enhance Chorus.
Our risk management framework has also been applied to
our climate change risks (see our Sustainability Report).
In addition to Principal Risks, the Chorus Board or ARMC
regularly receive updates on, and discuss with the Executive:
• Unforeseen risks which are 'black swan' events which
have not been otherwise identified through normal risk
processes;
• Emerging risks which are risks that are known to some
degree but are not likely to materialise or have an impact in
the near term;
• Business unit risks which are risks to the achievement of
functional area strategies. The risks are managed at the
business unit level and reported to the ARMC if out of risk
tolerance level.
Internal audit
We operate a co-sourced internal audit model with our Head
of Risk, Internal Audit & Compliance and her team supported
by external advisors PricewaterhouseCoopers to provide
additional resource and specialist expertise as required.
The responsibilities of our internal audit function include:
• Assisting our ARMC and Board in their assessment of
internal controls and risk management;
• Developing an internal audit plan for review and approval
by the ARMC each year;
• Executing the plan and reporting progress against it,
significant changes, results and issues identified; and
• Escalating issues as appropriate (including to our ARMC
and/or Board chairs).
Our executive team and ARMC monitor key outstanding
internal audit issues and recommendations as part of regular
reporting and review, including the timeliness of resolution.
Our ARMC has direct and unrestricted access to our internal
audit function, including meeting them without management.
Our Head of Risk, Internal Audit & Compliance has a
management reporting line to our Chief Corporate Officer
& General Counsel and a direct reporting line to our ARMC,
attending every ARMC meeting.
Our ARMC reviews the remuneration and incentive
arrangements of our Head of Risk, Internal Audit &
Compliance and our Risk & Assurance Manager each year.
External auditor
Our Board and ARMC monitor the ongoing independence
and quality of our external auditor (KPMG). Our ARMC also
meets with our external auditor without management present
at least once per year.
Our ARMC charter and External Auditor Independence Policy
amongst other things:
• Prohibit the provision of certain non-audit services by our
external auditor;
• Require ARMC approval of all audit and permitted
non-audit services;
• Require our client services partner and lead/engagement
partner to be rotated every five years (with a five year
cooling off period) and other audit partners to be rotated
every seven years (with a two year cooling off period);
• Require our ARMC to review our external auditor’s fees half
yearly (including the ratio of fees for audit vs. non-audit
services); and
• Impose restrictions on the employment of former external
audit personnel.
The non-audit services undertaken by our external auditor
KPMG in the year to 30 June 2022 are set out in note 10 of
the financial statements in this report. Those services were
provided in accordance with our ARMC charter and External
Auditor Independence Policy and did not affect KPMG’s
independence, including because:
• They were approved only where we were satisfied the
services would not compromise KPMG’s independence; and
• They did not involve KPMG acting in a managerial or
decision-making capacity.
KPMG confirm their independence via independence
declarations every six months.
Our external auditors attend our ASM each year.
Annual Report 202275
Codes of ethics
Directors and employees are expected to act honestly and
with high standards of personal integrity. Codes of ethics
for our directors and employees set the expected minimum
standards for professional conduct. These codes facilitate
behaviours and decisions that are consistent with our values,
business goals and legal and policy obligations, including in
respect of:
• Conflicts of interest;
• Gifts and personal benefits;
• Anti-bribery and corruption;
• Use of corporate property, opportunities and information;
• Confidentiality;
• Compliance with laws and policies; and
• Reporting unethical behaviour.
We have communicated our codes of ethics and provided
annual training to our directors and employees. Our people
are also encouraged to report any unethical behaviour,
including quarterly reporting of any potential conflicts.
This process is subject to internal audit. All reported breaches
are investigated.
Trading in Chorus securities
All trading in Chorus securities by directors and employees
must be in accordance with our Securities Trading Policy.
That policy prohibits trading in Chorus securities while in
possession of inside information and requires, amongst other
things:
• Directors to notify, and obtain consent from, the chair (or
in the chair’s case, the ARMC chair) before trading; and
• Employees identified as potentially coming across market
sensitive information in the course of their employment
(“restricted persons”), to obtain consent from our Chief
Corporate Officer & General Counsel (or in our Chief
Corporate Officer & General Counsel’s case, our Board
chair) before trading.
Trading in Chorus shares or NZX listed bonds by directors is
disclosed to our Board, the NZX and ASX. Trading by “senior
managers” is disclosed to the NZX.
Market disclosures
We are committed to providing timely, factual and accurate
information to the market consistent with our legal and
regulatory obligations.
We have a Board approved Disclosure Policy and a CEO
approved Market Disclosure Policy setting out our disclosure
practices and processes in more detail.
Our disclosure policies are designed to ensure:
• Roles of directors, executives and employees are clearly
set out.
• Appropriate reporting and escalation mechanisms
are established.
• There are robust and documented confidentiality protocols
in place where appropriate.
• Only authorised spokespersons comment publicly, within
the bounds of information which is either already publicly
known or non-material.
Our approach to tax
We take our tax obligations seriously and work closely with
Inland Revenue to ensure we meet our tax obligations.
We obtain external advice and Inland Revenue’s views
(through informal correspondence, determinations or rulings)
in respect of unusual or material transactions.
As we operate only in New Zealand all our tax is paid in
New Zealand at the prevailing corporate tax rate (currently
28%). We have paid all taxes we owe and all tax compliance
obligations are up to date.
Acting ethically
Annual Report 202276
We are committed to fostering constructive and open
relationships with shareholders:
• Communicating effectively with them;
• Giving ready access to balanced and understandable
information;
• Making it easy for shareholders to participate in general
meetings; and
• Maintaining an up to date website providing information
about our business.
Our investor relations programme is designed to further
facilitate two-way communication with shareholders, provide
them and other market participants with an understanding
of our business, governance and performance and an
opportunity to express their views. As part of this programme
we enable investors and other interested parties to ask
questions and obtain information. We meet with investors
and analysts and undertake formal investor presentations.
Our annual and half year results presentations are made
available to all investors via webcast.
Until 2020 Chorus has held annual meetings in a main
centre and webcast to enable shareholders to view and hear
proceedings online.
Due to concerns about the uncertain COVID-19 environment
and the potential health risks for our shareholders, we chose
to hold the 2020 and 2021 ASMs as virtual meetings. Voting
and the asking of questions was facilitated electronically.
At the time of this Annual Report, the Board has indicated
that the 2022 ASM is likely to be a hybrid meeting.
We enable shareholders to vote by proxy ahead of meetings
without having to physically attend or participate in those
meetings and adopt the one share one vote principle,
conducting voting at shareholder meetings by poll.
We consider that shareholders should be entitled to vote on
decisions which would change the essential nature of our
business.
Shareholders are also able to ask questions of, and express
their views in respect of, our Board, management and
auditors (including via appointed proxies) at and before
annual meetings.
We encourage shareholders to communicate with us and our
share registrar electronically, including by providing email
communication channels and online contact details and
instructions on our website.
Shareholder
engagement
Annual Report 202277
Remuneration
and performance
Our remuneration model
Our remuneration model is designed to enable the
achievement of our strategy, whilst ensuring that
remuneration outcomes are aligned with employee
and shareholder interests.
Remuneration is governed through the Board and assisted
by the PPCC. The PPCC supports the Board to fulfil their
remuneration obligation by overseeing our remunerating
strategy and policy.
Our remuneration policy is designed around six guiding
principles:
Figure 14:
Our remuneration policy is designed around six guiding principles:
1
2
3
4
5
6
Fair to all – employees and shareholders, sharing
in the success of Chorus.
Supports a Performance focussed culture.
Valued by our people.
Simple to understand and administrate.
Market — aligned with our competitors.
Point of difference — how we know it is Chorus.
Commitment to pay equity and alignment with our
shareholders’ expectations.
Rewards aligned with performance.
We have a diverse workforce and aim to provide
an appropriate suite of rewards that provide value,
now and in the future.
Simplicity promotes understanding,
clarity and perceptions of fairness.
We ensure we are not over or underpaying our people through
robust market analysis that guides our decisions on remuneration.
Supports Chorus’ strategy, values, purpose and employee
value proposition.
Remuneration principles What does this mean?
There were no material changes to Chorus’ remuneration
strategy or policy in FY22.
The CEO and members of the executive leadership team have
the potential to earn a long term incentive (LTI) and short term
incentive (STI). Both STI and LTI are deemed at risk because the
outcome is determined by performance against a combination
of pre-determined financial and non-financial objectives.
Fixed remuneration
Fixed remuneration (not at risk) consists of base salary and
other benefits including KiwiSaver. Fixed remuneration
is adjusted each year based on data from independent
remuneration specialists. Employees’ fixed remuneration is
based on a matrix of their own performance and their current
position when compared to the market.
Short term incentive
Senior employees were invited to participate in the FY22 STI
scheme. The FY22 STIs are at risk component payments, that
are set as a percentage of fixed remuneration, from 15% to
30% based on the complexity of the role (the CEO’s STI is a
higher percentage of fixed remuneration as set out later in
this report). STI payments are determined following a review
of company and individual performance and paid out at a
multiplier of between 0x and 1.25x for the CEO and
executive leadership team, and between 0x and 1.4x for all
other employees.
Company performance goals are set and reviewed annually
by our Board to align with shareholder value. A strong
emphasis on the customer experience continued to be a
feature for the FY22 STI measures.
Annual Report 202278
The Board has agreed the FY23 STI scheme will have similar
focus areas and weightings as the FY22 scheme. However,
with fibre uptake now at almost 70% and installations
expected to slow, fibre connections will be replaced by a
revenue growth target.
Fundamental to the Chorus STI structure is a gateway goal.
The philosophy of the gateway goal is to provide a preliminary
threshold of financial success and affordability, before any
other measures can be considered for potential STI payments.
If the gateway goal is not achieved, then no STI is payable
Individual performance goals for all employees are tailored
to their role, with 70% of the goals based on what they
achieve and 30% based on how they perform their role.
The STI component is based on performance against both
key financial and non-financial measures and the STI bonus
is at the ultimate discretion of the Board. Some of the
non-financial measures include targets associated with health
and safety, overall team engagement scores (including both
D&I and Health and Wellbeing scores), and gender balance
and mix of teams.
As an example of how the STI is calculated, an employee with
fixed remuneration of $100,000 and an STI element of 15%
may receive between $0 and $29,400 depending on the level
of company performance (0 to 1.4x multiplier) multiplied by
their individual performance (0 to 1.4x multiplier).
Long term incentives
We offer an executive LTI share scheme to reward and retain
key executives. The LTIs are an at risk payment designed
to align the interests of executives and shareholders and
encourage longer term decision making.
The LTI is described in more detail in Note 16 of the financial
statements on page 51.
To further align executive interests with those of shareholders,
a minimum shareholding policy was introduced in 2019.
The policy prohibits executives from selling shares received
under the new LTI, unless the executive holds the equivalent
of at least 25% of their after tax base remuneration in Chorus
shares (or 33% for the CEO).
The Board commissioned an independent review to consider
Chorus’ current LTI scheme following the implementation
of the new regulatory framework. The independent review
considered the approach taken by other regulated utilities
and confirmed that the structure of the current scheme
remains fit for purpose with our remuneration policy. The
LTI scheme is an absolute rather than a relative return based
scheme. To reflect the regulated WACC set for Chorus’
fibre assets, a blended total shareholder return rate has
been adopted. This incorporates a weighted cost of equity
calculation, proportional to the regulated versus non-
regulated components of the business and based on relative
enterprise value. A 0.75% stretch percentage is added to the
weighted cost of equity calculation to determine the three-
year performance hurdle.
Measures% of target achieved
EBITDA: gateway hurdle of $618.5m EBITDA. Year end target
aligned with objective of modest EBITDA growth.
Exceeded target
Customer experience – fibre fault restoration: measured by
consumers’ scores (target of 8.1 over three months to March)
Exceeded target
Customer experience – intact fibre connection: measured by
consumers’ scores (target of 7.7 over three months to 30 June)
Did not meet target
Total Fibre connections: based on total connection target of
967,000 at year end.
Did not meet target
Strategy | Regulation | Future Chorus: qualitative assessment
by Board based on long-term business initiatives including the
transition to the new regulatory regime and implementation of a
new operating model (including new field services agreement).
Exceeded target
Figure 15
FY22 STI Goals
20%
20%
10%10%
40%
Annual Report 202279
Chief Executive Officer employment agreement
and remuneration
JB Rousselot’s employment agreement reflects standard
conditions that are appropriate for a senior executive of a
listed New Zealand company. The employment agreement
may be terminated by:
—either he or Chorus giving six months' notice in writing;
—Chorus without notice in the case of serious misconduct,
serious breach (including substantial non-performance) or
other cause justifying summary dismissal; or
—Chorus immediately, if the Board forms the view that
substantial incompatibility and/or irreconcilable differences
have developed with him, or the Board otherwise wishes
to terminate his employment when he is not at fault
(including a redundancy situation or medical incapacity).
Our CEO continues to have a significant portion of his
remuneration linked to performance and at risk. Total
remuneration for our CEO continues to be determined using
a range of external factors, including advice from external
remuneration specialists and is annually reviewed by the
PPCC and Board.
CEO remuneration performance and pay
The scenario chart below demonstrates the elements of the
CEO remuneration design in the year ended 30 June 2022.
0
$ Thousands
FIXEDON-PLANMAXIMUM
4,000
3,000
2,000
1,000
100%57%
43%
43%
57%
Done
BaseAnnual variable
The chart does not include any income from the LTI scheme.
The CEO has received three grants under the LTI scheme
($319,829 in 2019, $412,500 in 2020 and $420,750 in 2021)
that are yet to vest. Those LTI grants are subject to the
performance measures outlined overleaf. The first grant (2019)
is not due to vest until August 2022.
CEO remuneration for FY21 and FY22 was:
Fixed remuneration
Pay for performanceLTITotal remuneration
J B RousselotFY22 1,275,0001 , 147, 5 0 0—2,442,500
J B Rousselot
FY211,250,000768,750—2,018,750
Other benefits paid to JB Rousselot: FY22 Chorus KS Contrib JB Rousselot: $61,355; FY21 Chorus KS Contrib JB Rousselot: $58,845
Five year summary of CEO remuneration:
CEOTotal remuneration
% STI awarded
against maximum
% LTI awarded
against maximum
% LTI replacement
awarded against
maximum
Span of LTI performance
period
J B RousselotFY22$2,442,50067%— — —
FY21$2,018,75047%
1
— — —
FY20
2
$1,425,253 66%— — —
Kate McKenzieFY20
3
$588,325 — — — —
FY19 $2,068,560 53%— ——
FY18 $2,219,475 65%— ——
Mark RatcliffeFY18— —89%—FY15 – FY18
1 Corrected from previously reported number.
2 Pro-rated from start date of 20 November 2019.
3 Pro-rated to end date of 20 December 2019.
Annual Report 202280
The table below outlines the CEO’s STI and LTI schemes for the performance period ending 30 June 2022
1
:
DescriptionPerformance measuresPercentage achieved
STISet at 75% of base remuneration. Based
on key financial and non-financial
performance measures.
• Company performance – see FY22
STI Goals on page 77 for weightings.
• Individual performance – based
on business fundamentals (both
financial and non-financial),
connections, customer experience
and strategic initiatives including D&I.
67%
LTI – 2019Three-year grant made November
2019, equivalent to 33% of base
remuneration.
• Chorus TSR performance over grant
period must exceed 10.35% on an
annualised basis, compounding.
Assessed August 2022
with possible retesting
3
up to August 2023.
LTI – 2020Three-year grant made August
2020, equivalent to 33% of base
remuneration.
• Chorus TSR performance over grant
period must exceed 9.65% on an
annualised basis, compounding.
Assessed August 2023
with possible retesting
3
up to August 2024.
LTI – 2021Three-year grant made August
2021, equivalent to 33% of base
remuneration.
• Chorus TSR performance over grant
period must exceed 6.2%
2
on an
annualised basis, compounding.
Assessed August 2024
with possible retesting
3
up to August 2025.
1 The STI payments for FY22 will be paid in FY23.
2 A blended rate which incorporates a weighted cost of equity calculation proportional to the regulated versus non regulated components of the
business, based on relative Enterprise Value has been used. A 0.75% stretch percentage is added to determine the three-year performance hurdle.
3 If the performance hurdles are not met by the initial vesting date, they are assessed monthly for a period of 12 months (noting the hurdle continues
to increase).
Total Shareholder Return (TSR) performance
30 June
2017
30 June
2018
30 June
2019
30 June
2020
30 June
2022
30 June
2021
Chorus
NZX50
Percentage return
-50.00
0.00
50.00
100.00
150.00
The graph above shows Chorus’ TSR performance against the NZX50 between 30 June 2017 and 30 June 2022.
Annual Report 202281
Executive shareholding
For the year ended 30 June 2022, Chorus executives held
shares in Chorus as shown in the table below.
ExecutiveCurrent
Holdings
1
Shares Eligible
to Vest
2
Andrew Carroll90,74029,310
David Collins–26,143
Ed Hyde16,13723,616
Elaine Campbell14,93021,470
Ewen Powell76,91420,292
JB Rousselot–6 7, 324
Shaun Philp26,93319,030
Tot al225,654 207,185
1 As at 30 June 2022.
2 If the 2019 LTI hurdles are met, the share rights will be converted to
shares in Q2 FY23.
Median Pay Gap
The median pay gap represents the number of times greater
the CEO remuneration is to an employee paid at the median
of all Chorus employees. At 30 June 2022 the CEO’s base
salary at $1,275,000 (on an annualised basis ) was 11.3 times
that of the median employee at $113,000.
The CEO’s total remuneration on an annualised basis and
including STI was 19.7 times the total remuneration of the
median employee including STI at $113,000.
Diversity
Our goal of diverse leadership consists of three focus areas;
gender balance, ethnic mix and pay equity. Our overall
target is a 40:40:20 gender ratio in our people leader
community. Our progress against that target has improved
with 38% women and 62% men in people leadership roles
as at 30 June 2022, compared to 36% women and 64% men
in June 2021. Our Māori and Pasifika employee population
has increased from 5% to 8%, but continues to be under-
represented when compared to the New Zealand population.
Diverse leadership remains a priority that we continue to
work towards and a refreshed Diversity, Equity and Inclusion
strategy will be implemented in August 2022. We had
four male and three female directors at 30 June 2022
(30 June 2021: four male and three female directors).
Our executive (officers or senior managers) comprising our
CEO and his leadership team had six males and one female at
30 June 2022 (30 June 2021: six males and one female).
Based on its annual review of our progress against our
measurable diversity metrics and objectives, our Board has
asked for greater progress towards achieving our Diversity,
Equity and Inclusion (DEI) goals. They acknowledge that our
new DEI strategy, due to be delivered in August 2022, with
refreshed objectives will go a long way to helping us achieve
that ambition.
Pay equity
We continue to monitor and report on remuneration
outcomes by gender to ensure pay equity at Chorus.
As a part of the annual remuneration review process, we
conducted gender pay equity analysis for like positions.
This analysis identified that there are no indications of gender
bias across similar positions.
At Chorus, the gender pay gap is calculated and reported
on via two different methods. The first is at a total company
level, comparing the median hourly rate for women to the
median hourly rate of men – irrespective of role. By this
measure, as of 30 April 2022, the median, gender pay gap
was an aggregate total of -19.1%, compared to -20.5% in
the same period last year. This gap primarily reflects women
making up a larger proportion of our junior roles. Addressing
this structural role gap requires a longer-term shift in which
roles we attract women into and a continued focus on
ensuring more women move into leadership roles.
The second method is by career level, comparing the median
hourly rate for women to the median hourly rate for men,
across each of Chorus’ nine career levels (salary bands).
By career level our target is to have a pay gap no greater than
-2%. Significant improvements have been made and Chorus
has achieved our target in eight of the nine career levels.
In six of the nine career levels, on average females are paid
higher than males.
Figure 16
Gender by role three year review
20%
40%
60%
80%
100%
0
PEOPLE
LEADERS
2022
62
64
38
36
PEOPLE
LEADERS
2021
PEOPLE
LEADERS
2020
DIRECTORS
2021
DIRECTORS
2020
62
38
DIRECTORS
2022
5757
4343
EXECUTIVE
2021
78
22
EXECUTIVE
2020
EXECUTIVE
2022
8686
1414
ALL
CHORUS
2020
ALL
CHORUS
2022
58
42
ALL
CHORUS
2021
5959
4141
60
40
Annual Report 202282
As part of our ongoing commitment to eradicate gender pay
gap, Chorus supported a March 2022 initiative, led by the
organisation “Mind The Gap”, calling for Aotearoa companies
to register details of public pay gap reporting. Chorus’ work
and advocacy for reducing gender pay gaps also featured in
Global Women’s gender pay gap campaign.
We’ve committed to report our ethnicity pay gap publicly
once a standard, consistent methodology is determined in
New Zealand.
Managing Performance
Our performance management approach is based on
fostering and rewarding valuable business outcomes.
Our people have performance and development plans which
are regularly reviewed with their people leaders.
Performance plans are developed to connect our people
with our strategy, their functional plans and the connection
with their individual roles. Performance plans include
outcome based objectives, behavioural measures aligned
with our values and an individual development plan.
Formal performance reviews were undertaken for all our
people during the year. As part of this, people leaders sought
feedback and participated in peer review and moderation
sessions, resulting in an overall performance rating and
remuneration recommendations determining an individual’s
total pay (fixed remuneration and variable).
A similar process is undertaken each year for our executive
team, with our CEO making recommendations to our PPCC
for executive team members, and our PPCC leading the
performance review of our CEO, making recommendations
to our Board. These processes are consistent with those
set out in our PPCC charter and allow our Board to provide
input into individual performance outcomes, total reward
approvals (fixed and variable) and development plans.
These processes were all undertaken in the year ended
30 June 2022.
Employee remuneration range during the year
ended 30 June 2022
The table below shows the number of employees and former
employees who received remuneration and other benefits
in excess of $100,000 during the year ended 30 June 2022.
This includes STI and LTI paid during FY22, as well as other
benefits such as insurance and a broadband concession.
During the year, certain employees received contributions
towards membership of the Marram Trust (a community
healthcare and holiday accommodation provider), received
contributions toward their Government Superannuation Fund
(a legacy benefit provided to a small number of employees)
and, if a member, received contributions of 3% of gross
earnings towards their KiwiSaver accounts. These amounts
are not included in these remuneration figures. Any benefits
received by employees that do not have an attributable value
are also excluded.
The remuneration paid to, and other benefits received by,
JB Rousselot in his capacity as CEO are detailed on pages
78 to 81, and are excluded from the table below.
The current Living Wage is $22.75 per hour. Chorus does not
have any permanent employee earning less than the current
living wage.
Remuneration range $ (Gross)
Number of employees in the year
ended 30 June 2022
Actual PaymentREM + LTI + insurance + concession
830,001 to 840,0001
660,001 to 670,0001
650,001 to 660,0001
630,001 to 640,0001
570,001 to 580,0001
560,001 to 570,0001
370,001 to 380,0001
360,001 to 370,0001
340,001 to 350,0002
330,001 to 340,0001
320,001 to 330,0005
310,001 to 320,0001
300,001 to 310,0002
280,001 to 290,0004
270,001 to 280,0004
260,001 to 270,0005
250,001 to 260,0001
240,001 to 250,0005
230,001 to 240,0002
220,001 to 230,00010
210,001 to 220,00013
200,001 to 210,00019
190,001 to 200,00019
180,001 to 190,00019
170,001 to 180,00015
160,001 to 170,00024
150,001 to 160,00038
140,001 to 150,00042
130,001 to 140,00048
120,001 to 130,00058
110,001 to 120,00064
100,000 to 110,00060
G ran d Tot al469
Annual Report 202283
Director remuneration
Fee structure
Total remuneration available to directors (in their capacity as such) in the year ended 30 June 2022 was fixed at our
2019 annual shareholders’ meeting at $1,169,042.
Annual fee structureYear ended 30 June 2022 $Year ended 30 June 2021 $
Board fees:
Board chair223,650223,650
Non-executive director114,000114,000
Board committee fees:
Audit and Risk Management Committee
Chair32,60032,600
Member16,30016,300
People, Performance and Culture Committee
Chair22,90022,900
Member11,75011,750
Nominations and Corporate Governance Committee
Chair
––
Member8,8808,880
Regulatory Sub-Committee
Chair
––
Member2,400–
Notes:
1 The Board chair receives Board chair fees only. Other directors receive committee fees in addition to their Board fees. A fee of $16,720 is available
for the chair of the NCGC as part of the fee structure, but is not currently payable as the Board chair is also NCGC chair.
2 Directors do not participate in a bonus or profit-sharing plan, do not receive compensation in share options, and do not have superannuation or any
other scheme entitlements or retirement benefits.
3 Directors are paid $2,400 per meeting of the Regulatory Sub-Committee. The Regulatory Sub-Committee meets on an ad-hoc basis.
4 Directors may be paid an additional daily rate of $2,400 for additional work as determined and approved by our chair and where the payment is
within the total fee pool available. There were no such fees paid in the year to 30 June 2022. There was also no increase in director and committee
base fees in the year to 30 June 2022.
Fees paid to Directors (in their capacity as such) in the year ended 30 June 2022
DirectorTotal fees $ Board feesARMCPPCCNCGC
Regulatory
Sub-Committee
Patrick Strange
223,650223,650––––
Murray Jordan144,100114,000–22,900–7, 20 0
Prue Flacks 43,40236,751–3,7882,863–
Mark Cross
162,680114,00032,600–8,8807, 20 0
Jack Matthews 1 3 7, 5 0 0114,00016,300––7, 20 0
Sue Bailey132,950114,000–11,750–7, 20 0
Kate Jorgensen143,527114,00016,300–6,0277, 20 0
Miriam Dean
92,5557 7, 3 7 9–7,976–7, 20 0
1,080,3649 07, 78 065,20046,4141 7, 7 7043,200
Notes:
1 Amounts are gross and exclude GST (where applicable).
2 Prue Flacks retired as a director effective 27 October 2021.
3 Directors did not receive any fees or other benefits for additional work during the year ended 30 June 2022.
4 Directors are entitled to be reimbursed for travel and incidental expenses incurred in performance of their duties in addition to the above fees.
5 The total fee pool available to directors is $1,169,042.
Fee structure from 1 July 2022
Our PPCC reviews non-executive director remuneration annually based on criteria developed by that committee. Based on
that committee’s recommendation the Board has determined not to change Board fees for the year from 1 July 2022.
Annual Report 202284
Disclosures
Group structure
As at 30 June 2022, Chorus Limited has two wholly owned
subsidiaries: Chorus New Zealand Limited (CNZL) and Chorus
LTI Trustee Limited (CLTL).
Chorus Limited
Chorus New Zealand LimitedChorus LTI Trustee Limited
Chorus Limited is the entity listed on the NZX and ASX
1
. It is
also the borrowing entity under the group’s main financing
arrangements and the entity which has partnered with the
Crown for the UFB build.
CNZL undertakes (and is the contracting entity for) Chorus’
operating activities and is the guarantor of Chorus Limited’s
borrowing. CNZL also employs all Chorus people. CNZL has
its own constitution but its Board is the same as the Chorus
Limited Board.
CLTL was incorporated in December 2014 as trustee for
our long term incentive plan. The trust for that LTI scheme
was wound up during the 2022 financial year as Chorus has
transitioned to a new LTI scheme. CLTL was removed from
the Companies Office register on 21 July 2022.
Disclosures in respect of CNZL and CLTL are set out in the
“Subsidiaries” section on page 93.
Indemnities and insurance
Chorus indemnifies directors under our constitution for
liabilities and costs they may incur for their acts or omissions
as directors (including costs and expenses of defending
actions for actual or alleged liability) to the maximum
extent permitted by law. We have also entered into deeds of
indemnity with each director under which:
• Chorus indemnifies the director for liabilities incurred in
their capacity as a director and as officers of other Chorus
companies.
• Directors are permitted to access company records while
directors and after they cease to hold office (subject to
certain conditions).
Deeds of indemnity have also been entered into on similar
terms with certain senior employees for liabilities and costs
they may incur for their acts or omissions as employees,
directors of subsidiaries or as directors of non-Chorus
companies in which Chorus holds interests.
We have a directors’ and officers’ liability insurance policy in
place covering directors and senior employees for liability
arising from their acts or omissions in their capacity as
directors or employees on commercial terms. The policy
does not cover dishonest, fraudulent, malicious or wilful acts
or omissions.
Director change
Prue Flacks resigned as director effective 27 October 2021.
Miriam Dean was appointed as a director at the 2021 ASM
on 27 October 2021.
Notes:
1 Chorus Limited is no longer listed on Luxembourg stock exchange following repayments of our GBP 260 million bonds in April, 2020
Annual Report 202285
Director interests and trading
As at 30 June 2022, directors had a relevant interest (as defined in the Financial Markets Conduct Act 2013)
in approximately 0.059% of shares as follows:
Current Directors
Interest as at 30 June 2022Transactions during the reporting period
DirectorSharesInterestNumber
of shares
Nature of transactionConsiderationDate
Patrick Strange51,000Beneficial owner as
beneficiary of Three Kings
Trust
––––
Mark Cross30,156Beneficial owner as
beneficiary of Alpha
Investment Trust; power to
exercise voting rights and
acquire/dispose of financial
products as director of
trustee.
596Acquisition of shares on
reinvestment of dividends
under Chorus’ dividend
reinvestment plan
$3,915.7212 October 2021
526Reinvestment Plan$3,859.2012 April 2022
Murray Jordan121,767Registered holder and
beneficial owner of ordinary
shares as trustee and
beneficiary of Endeavour
Trust
2,408Acquisition of shares on
reinvestment of dividends
under Chorus’ Dividend
Reinvestment Plan
$15,820.5612 October 2021
2,124Reinvestment Plan$15,583.5712 April 2022
Jack Matthews19,521Registered holder and
beneficial owner
7, 5 0 0On market acquisition$50,850.0027 August 2021
386Acquisition of shares on
reinvestment of dividends
under Chorus’ Dividend
Reinvestment Plan
$2,536.0212 October 2021
340Reinvestment Plan$2,494.5412 April 2022
Sue Bailey30,000Registered holder and
beneficial owner
5,000On market acquisition$38,190.3623 February 2022
Kate Jorgensen12,975Registered holder and
beneficial owner
6,738On market acquisition$43,438.5712 October 2021
Annual Report 202286
As at 30 June 2022, directors had a relevant interest (as defined in the Financial Markets Conduct Act 2013)
in approximately 0.092% of Chorus’ NZX bonds maturing December 2028 as follows:
Interest as at 30 June 2022Transactions during the reporting period
DirectorBondsInterestNumber
of bonds
Nature of transactionConsiderationDate
Patrick Strange340,000Beneficial owner
as beneficiary of
Three Kings Trust
––––
Murray Jordan100,000Registered holder and
beneficial owner as
trustee and beneficiary
of Endeavour Trust
––––
Miriam Dean20,000Registered holder and
beneficial owner as
trustee and beneficiary
of the Miriam Dean Trust
––––
Changes in Director interests
Mark CrossBecame a board member of ACC and Chair of the ACC Investment Committee
1
. Retired as director of Z Energy
Limited and Z Energy 2015 Limited.
2
Prue FlacksRetired as director of Chorus Limited,
Chorus New Zealand Limited and Chorus LTI Trustee Limited.
3
Murray JordanRetired as a director of Sky City Entertainment Group Limited
4
. Retired as a director of Chorus LTI Trustee Limited.
5
Jack MatthewsRetired as a director of Mediaworks Finance Limited, Mediaworks Holdings Limited, Mediaworks Investments
Limited, Mediaworks Kiwi Radio Limited, Mediaworks Outdoor Limited, Mediaworks Outdoor Holdings Limited,
Mediaworks Radio Limited, Mediaworks TV Limited and MW NZ Bureau Limited.
6
Sue BaileyRetired as a director for Chorus LTI Trustee Limited.
7
Miriam DeanDirector of Banking Ombudsman Scheme Limited, Ōtakaro Limited, REINZ Limited
8
and appointed to
Gas Rulings Panel.
9
Patrick StrangeNone
Kate JorgensenNone
Notes:
1 From 1 January 2022.
2 From 10 May 2022.
3 From 27 October 2021.
4 From 26 August 2021.
5 From 21 July 2022.
6 From 13 August 2021.
7 From 21 July 2022.
8 From 28 October 2021.
9 From 20 May 2022.
Annual Report 202287
Director restrictions
No person who is an ‘associated person’ of a
telecommunications services provider in New Zealand
may be appointed or hold office as a director. NZX has
granted a waiver to allow this restriction to be included
in our constitution.
Securities and security holders
Ordinary shares
Chorus Limited’s shares are quoted on the NZX and on
the ASX and trade under the ‘CNU’ ticker. There were
446,512,440 ordinary shares on issue at 30 June 2022.
Each share confers on its holder the right to attend and vote
at a shareholder meeting (including the right to cast one vote
on a poll on any resolution).
Constitutional ownership restrictions
As part of the establishment of Chorus we inherited an
obligation to obtain Crown approval prior to any person:
• Having a relevant interest in 10% or more of our shares; or
• Other than a New Zealand national, having a relevant
interest in more than 49.9% of our shares.
On each request the Crown has provided approval, currently:
• L1 Capital Pty Ltd can hold a relevant interest in up to
15% of our shares.
• AMP Capital Holdings Limited can hold a relevant interest
in up to 15% of our shares.
If our Board or the Crown determines there are reasonable
grounds for believing a person has a relevant interest in our
shares in excess of the ownership restrictions, our Board
may, after following certain procedures, prohibit the exercise
of voting rights (in which case the voting rights vest in our
chair) and may force the sale of shares. Our Board may also
decline to register a transfer of shares if it reasonably believes
the transfer would breach the ownership restrictions.
NZX has granted waivers allowing our constitution to include
the power of forfeiture, the restrictions on transferability
of shares and our Board’s power to prohibit the exercise of
voting rights relating to these ownership restrictions. ASX
has also granted a waiver in respect of the refusal to register
a transfer of shares which is or may be in breach of the
ownership restrictions.
Takeovers protocol
We have established a takeovers protocol setting out
the procedure to be followed if there is a takeover offer,
including managing communications between insiders
and the bidder and engagement of an independent
adviser. The protocol includes the option of establishing
an independent takeover committee, and the likely
composition and implementation of that committee.
Shareholder distribution as at 30 June 2022
HoldingNumber of holders% of holdersTotal number of
shares held
% of shares issued
1 to 999
10,69351.82%4,389,2030.98%
1,000 to 4,9996,59831.97%15,442,8423.46%
5,000 to 9,9991,8869.14%12,536,3932.81%
10,000 to 99,9991,3906.74%28,720,1896.43%
100,000 and over690.33%385,423,81386.32%
Tot al20,636100%446,512,440100%
Substantial holders
We have received substantial product holder notices from shareholders as follows:
Notices received as at 30 June 2022
1
Number of
ordinary shares held
% of shares on issue
L1 Capital Pty Ltd36,464,7948.16%
UniSuper Limited28,785,8746.45%
Mitsubishi UFJ Financial Group, Inc22,331,3195.00%
1. Notices received as at 30 June 2022.
Annual Report 202288
Twenty largest shareholders as at 30 June 2022
RankHolder nameHolding%
1JP Morgan Nominees Australia Limited33,406,0437. 4 8
2HSBC Custody Nominees (Australia) Limited32,035,4077. 1 7
3Citicorp Nominees Pty Limited32,026, 3747. 1 7
4BNP Paribas Nominees Pty Ltd <Agency Lending DRP A/C>31,306,4477.01
5Citibank Nominees (New Zealand) Limited – NZCSD <CNOM90>*29,075,0756.51
6HSBC Nominees (New Zealand) Limited – NZCSD <HKBN90>*20,370,3964.56
7HSBC Nominees (New Zealand) Limited A/C State Street – NZCSD <HKBN45>*17,059,4293.82
8JPMorgan Chase Bank NA NZ Branch-Segregated Clients Acct – NZCSD <CHAM24>*14,321,8113.21
9Accident Compensation Corporation – NZCSD <ACCI40>*13,275,4792.97
10BNP Paribas Nominees (NZ) Limited – NZCSD <BPSS40>*13,250,4842.97
11National Nominees Limited11,826,0462.65
12HSBC Custody Nominees (Australia) Limited <GSCO ECA A/C>11,765,9512.64
13Forsyth Barr Custodians Limited <1-Custody>9, 707,6 0 82.17
14ANZ Wholesale Australasian Share Fund – NZCSD <PNAS90>*8,334,8611.87
15JBWere (NZ) Nominees Limited <NZ Resident A/C>8 , 0 97, 7021.81
16New Zealand Depository Nominee Limited <A/C 1 Cash Account>7,931,9861.78
17Custodial Services Limited <A/C 4>6,346,6741.42
18BNP Paribas Noms Pty Ltd <DRP>6,090,1971.36
19Generate Kiwisaver Public Trust Nominees Limited <NZCSD> <NZPT44>*5,853,4551.31
20HSBC Custody Nominees (Australia) Limited <GSI EDA A/C>5,375,2621.20
* Held through New Zealand Central Securities Depository Limited (NZCSD). NZCSD provides a custodial service that allows electronic trading of securities
by its members. As at 30 June 2022, 150,163,268 Chorus ordinary shares (or 33.63% of the ordinary shares on issue) were held through NZCSD.
Twenty largest bondholders (December 2027) as at 30 June 2022
RankHolder nameHolding%
1Custodial Services Limited <A/C 4>54,429,00027. 2 1
2BNP Paribas Nominees (NZ) Limited – NZCSD <BPSS40>*30,453,00015.23
3FNZ Custodians Limited22,869,00011.43
4Forsyth Barr Custodians Limited <1-CUSTODY>18,452,0009.23
5Mint Nominees Limited – NZCSD <NZP440>*9,500,0004.75
6HSBC Nominees (New Zealand) Limited – NZCSD <HKBN90*>8,600,0004.30
7PIN Twenty Limited <Kintyre A/C>7,000,0003.50
8National Nominees Limited – NZCSD <NNLZ90>*5,000,0002.50
9ANZ Fixed Interest Fund – NZCSD <PNLI90>*4,500,0002.25
9NZPT Custodians (Grosvenor) Limited – NZCSD <NZPG40>*4,500,0002.25
11Citibank Nominees (New Zealand) Limited – NZCSD <CNOM90>*3,150,0001.58
12ANZ Wholesale NZ Fixed Interest Fund – NZCSD*2,999,0001.50
13FNZ Custodians Limited <DTA Non Resident A/C>2,903,0001.45
14Risk Reinsurance Limited2,865,0001.43
15Investment Custodial Services Limited <A/C C>2,255,0001.13
16TEA Custodians Limited Client Property Trust Account – NZCSD <TEAC40>*2,250,0001.13
17JBWere (NZ) Nominees Limited <NZ Resident A/C>2,232,0001.12
18Forsyth Barr Custodians Limited <Account 1 E>1,212,0000.61
19BNP Paribas Nominees (NZ) Limited – NZCSD <COGN40>*900,0000.45
20Forsyth Barr Custodians Limited <A/C 1 NRLAIL>813,0000.41
Annual Report 202289
Twenty largest bondholders (December 2028) as at 30 June 2022
RankHolder nameHolding%
1Custodial Services Limited <A/C 4>94,945,00018.99
2Forsyth Barr Custodians Limited <1-CUSTODY>70,828,00014.17
3JBWere (NZ) Nominees Limited <NZ RESIDENT A/C>43,977,0008.80
4ANZ Wholesale NZ Fixed Interest Fund – NZCSD*39,268,0007. 8 5
5Hobson Wealth Custodian Limited <Resident Cash Account>34,204,0006.84
6HSBC Nominees (New Zealand) Limited O/A Euroclear Bank – NZCSD <HKBN95>*30,279,0006.06
7FNZ Custodians Limited24,021,0004.80
8BNP Paribas Nominees (NZ) Limited – NZCSD <COGN40>*20,527,0004.11
9JBWere (NZ) Nominees Limited <RES INST A/C>15,000,0003.00
10Generate Kiwisaver Public Trust Nominees Limited <NZCSD> <NZPT44>*6,809,0001.36
11Forsyth Barr Custodians Limited <Account 1 E>6,763,0001.35
12TEA Custodians Limited Client Property Trust Account – NZCSD <TEAC40>*4,739,0000.95
13JBWere (NZ) Nominees Limited <44625 A/C>4,600,0000.92
14HSBC Nominees (New Zealand) Limited A/C State Street – NZCSD <HKBN45>*4,250,0000.85
15JBWere (NZ) Nominees Limited <44626 A/C>4,000,0000.80
16ANZ Custodial Services New Zealand Limited – NZCSD <PBNK90>*3,779,0000.76
17ANZ Fixed Interest Fund – NZCSD <PNLI90>*3,735,0000.75
18RGTKMT Investments Limited3,000,0000.60
19Mint Nominees Limited – NZCSD <NZP440>*2,977,0000.60
20Investment Custodial Services Limited <A/C C>2,740,0000.55
* Held through New Zealand Central Securities Depository Limited (NZCSD).
Twenty largest bondholders (December 2030) as at 30 June 2022
RankHolder nameHolding%
1Accident Compensation Corporation – NZCSD <ACCI40>*100,500,00050.25
2ANZ Fixed Interest Fund – NZCSD <PNLI90>*23,513,00011.76
3Custodial Services Limited <A/C 4>14,934,0007. 47
4ANZ Bank New Zealand Limited – NZCSD <NBNZ40>*10,601,0005.30
5Queen Street Nominees ACF Pie Funds – NZCSD*7,000,0003.50
6BNP Paribas Nominees (NZ) Limited – NZCSD <COGN40>*6,230,0003.12
7HSBC Nominees (New Zealand) Limited O/A Euroclear Bank – NZCSD <HKBN95>*5,000,0002.50
8HSBC Nominees (New Zealand) Limited – NZCSD <HKBN90>*4,690,0002.35
9Forsyth Barr Custodians Limited <1-CUSTODY>4,501,0002.25
10FNZ Custodians Limited4,001,0002.00
11ANZ Wholesale NZ Fixed Interest Fund – NZCSD*3,735,0001.87
12Citibank Nominees (New Zealand) Limited – NZCSD <CNOM90>*2,500,0001.25
13Forsyth Barr Custodians Limited <Account 1 E>1,138,0000.57
14Hobson Wealth Custodian Limited <Resident Cash Account>935,0000.47
15Investment Custodial Services Limited <A/C C>890,0000.45
16Mint Nominees Limited – NZCSD <NZP440>*800,0000.40
17JBWere (NZ) Nominees Limited <NZ Resident A/C>483,0000.24
18Forsyth Barr Custodians Limited <A/C 1 NRLAIL>380,0000.19
19Marianne Mathilde Marie Stoessel360,0000.18
20Westpac Banking Corporate NZ Financial Markets Group – NZCSD <WPAC40>295,0000.15
* Held through New Zealand Central Securities Depository Limited (NZCSD).
Annual Report 202290
Debt listings
Chorus Limited has the following bonds on issue:
• $200 million bonds traded on the NZX debt market
(the NZDX) maturing December 2027;
• $500 million bonds traded on the NZX debt market
maturing December 2028
• $200 million bonds traded on the NZX debt market
maturing December 2030;
• EUR 500 million EMTNs traded on the ASX maturing
October 2023; and
• EUR 300 million EMTNs traded on the ASX, maturing
December 2026.
American depositary receipts
American Depositary Shares, each representing five shares and evidenced by American Depositary Receipts, are not listed
but are traded on the over-the-counter market in the United States under the ticker ‘CHRYY’ with Bank of New York Mellon as
depositary bank. As at 30 June 2022 Chorus had 965,000 ADRs on issue.
NZX bondholder distribution as at 30 June 2022
December 2027 maturity
HoldingNumber of holders% of holdersTotal number of bonds held% of bonds issued
5,000 to 9,999157. 57 %92,0000.05%
10,000 to 99,99913869.7%3,775,0001.89%
100,000 and over4522.73%196,133,00098.06%
Tot al198100%200,000,000100%
December 2028 maturity
HoldingNumber of holders% of holdersTotal number of bonds held% of bonds issued
5,000 to 9,999826.41%500,0000.1%
10,000 to 99,999105882.72%31,662,0006.33%
100,000 and over13910.87%467,838,00093.57%
Tot al1279100%500,000,000100%
December 2030 maturity
HoldingNumber of holders% of holdersTotal number of bonds held% of bonds issued
5,000 to 9,999239.54%152,0000.08%
10,000 to 99,99919580.92%5,177,0002.59%
100,000 and over239.54%194,671,00097. 33%
Tot al241100%200,000,000100%
Unquoted securities
Crown Infrastructure Partners (CIP) Securities
The terms of issue for the CIP1 and CIP2 securities are set out in the subscription agreements between Chorus Limited and CIP.
These terms are summarised in note 6 of our consolidated financial statements and on our website at
www.chorus.co.nz/reports.
SecurityNumber issued in the
year ended 30 June 2022
Total on issue at
30 June 2022
HolderPercentage held
CIP1 equity securities–462,052,071CIP100%
CIP1 debt securities–462,052,071CIP100%
CIP1 equity warrants460,12415,138,187CIP100%
CIP2 equity securities41,659,726306,423,177CIP100%
CIP2 debt securities23,635,01323,635,013CIP100%
Annual Report 202291
Other disclosures
New NZX listing rules
NZX updated its listing rules from 17 June 2022.
NZX waivers
On 28 March 2019 Chorus applied for the continuation of
existing and still required waivers and rulings. On 3 April 2020 a
waiver from NZX listing rule 2.3.2, 4.1.1, 4.1.2, 4.2.1, 4.14, 6.6.1,
8.1.5 and a ruling from NZX on listing rule 4.9.1 were granted.
A summary of all waivers relied on by Chorus in the
12 months ending 30 June 2022 is available on our website
at www.chorus.co.nz/investor-info.
Non-standard designation
NZX has attached a ‘non-standard’ designation to Chorus
Limited because of the ownership restrictions in our
constitution (described above).
ASX disclosures
Chorus Limited and its subsidiaries are incorporated in
New Zealand.
Chorus Limited is not subject to Chapters 6, 6A, 6B and 6C
of the Australian Corporations Act 2001 dealing with the
acquisition of shares (including substantial shareholdings
and takeovers).
Our constitution contains limitations on the acquisition
of securities, as described above.
For the purposes of ASX listing rule 1.15.3 Chorus Limited
continues to comply with the NZX listing rules.
Registration as a foreign company
Chorus Limited has registered with the Australian Securities
and Investments Commission as a foreign company and has
been issued an Australian Registered Body Number (ARBN)
of 152 485 848.
Net tangible assets per security
As at 30 June 2022, consolidated net tangible assets per
share was $1.54 (30 June 2021: $1.55).
Net tangible assets per share is a non-GAAP financial
measure and is not prepared in accordance with NZ IFRS.
Revenue from ordinary activities and net profit
In the year ended 30 June 2022:
• Revenue from ordinary activities increased 1% to
$965 million (30 June 2021: $955 million); and
• Profit from ordinary activities after tax, and net profit,
attributable to shareholders increased 25% to $64 million
(30 June 2021: $51 million)
Subsidiaries
Chorus New Zealand Limited (CNZL)
Directors as at 30 June 2022: Patrick Strange, Mark Cross,
Miriam Dean, Murray Jordan, Jack Matthews, Sue Bailey,
Kate Jorgensen.
Prue Flacks resigned as a director from CNZL during the year
to 30 June 2022.
Current CNZL directors are also Chorus Limited directors
and do not receive any remuneration in their capacity as
CNZL directors.
Chorus LTI Trustee Limited (CLTL)
Directors as at 30 June 2022: Murray Jordan and Sue Bailey.
Current and former directors of CLTL did not receive any
remuneration in their capacity as directors of CLTL. CLTL
was removed (following application by Chorus) from the
Companies Office register on 21 July 2022.
Other subsidiaries
Chorus Limited has no other subsidiaries.
Annual Report 202292
Glossary
Backbone networkFibre cabling and other shared network
elements required either in the common
areas of multi-dwelling units to connect
individual apartments/offices, or to serve
premises located along rights of way.
BackhaulThe portion of the network that links
local exchanges to other exchanges
or retail service provider networks.
BasebandA technology neutral voice input
service that can be bundled with
a broadband product or provided
on a standalone basis.
BoardChorus Limited’s Board of Directors.
Building block
model
A methodology used for regulating
monopoly utilities. Under BBM a
regulated supplier’s allowed revenue
is equal to the sum of the underlying
components or ‘building blocks’,
consisting of the return on capital,
depreciation, operating expenditure and
various other components such as tax.
ChorusChorus Limited and subsidiaries.
CIPCrown Infrastructure Partners,
the Government organisation that
manages New Zealand’s rollout of
Ultra-Fast Broadband infrastructure.
CommissionCommerce Commission –
the independent Crown entity
whose responsibilities include
overseeing the regulation of the
telecommunications sector.
ConstitutionChorus Limited’s Constitution.
Direct fibre accessAlso known as ‘dark’ fibre, a fibre service
that provides a point to point fibre
connection and can be used to deliver
backhaul connections to mobile sites.
DirectorA director of Chorus Limited.
EBITDAEarnings before interest, income tax,
depreciation and amortisation.
EMTNEuropean Medium Term Notes.
FYFinancial year – twelve months
ended 30 June. e.g. FY22 is from
1 July 2021 to 30 June 2022.
GbpsGigabits per second. A measure of
the average rate of data transfer.
GigabitThe equivalent of 1 billion bits. Gigabit
Ethernet provides data transfer rates
of about 1 gigabit per second.
GPONGigabit Passive Optical Network.
ITInformation Technology.
Layer 2The data link layer, including broadband
electronics, within the Open Systems
Interconnection model. Layer 1 is the
physical cables and co-location space.
MbpsMegabits per second – a measure of
the average rate of data transfer.
NZ IFRSInternational Financial Reporting
Standards – the rules that the financial
statements have to be prepared by.
P2PWhere two parties or devices are
connected point-to-point via fibre.
PetabyteOne million gigabytes (GB), which
is a measure of data volume.
RABRegulatory Asset Base refers to
the value of total investment by a
regulated utility in the assets which
will generate revenues over time.
RBIRural Broadband Initiative – refers to
the Government programme to improve
and enhance broadband coverage in
rural areas between 2011 and 2016.
ShareMeans an ordinary share in Chorus.
TSOTelecommunications Services
Obligation – a universal service
obligation under which Chorus
must maintain certain coverage and
service on the copper network.
TSRTotal shareholder return.
UFBUltra-Fast Broadband refers to the
Government programme to build a fibre
to the premises network. UFB1 refers to
the original phase of the rollout to 75% of
New Zealanders. UFB2 and UFB2+ were
subsequent phases announced in 2017.
VDSLVery High Speed Digital Subscriber
Line – a copper-based technology
that provides a better broadband
connection than ADSL.
Annual Report 202293
Disclaimer
This annual report:
• May contain forward looking statements. These statements
are not guarantees or predictions of future performance.
They involve known and unknown risks, uncertainties and
other factors, many of which are beyond Chorus’ control,
and which may cause actual results to differ materially
from those expressed in the statements contained in this
annual report.
• Includes statements relating to past performance.
These should not be regarded as reliable indicators of
future performance.
• Is current at its release date. Except as required by law or
the NZX and ASX listing rules, Chorus is not under any
obligation to update this annual report or the information
in it at any time, whether as a result of new information,
future events or otherwise.
• Contains non-GAAP financial measures, including EBITDA.
These measures may differ from similarly titled measures
used by other companies because they are not defined by
GAAP. Although Chorus considers those measures provide
useful information they should not be used in substitution
for, or isolation of, Chorus’ audited financial statements.
• May contain information from third parties Chorus
believes reliable. However, no representations or
warranties are made as to the accuracy or completeness
of such information.
• Should be read in the wider context of material previously
published by Chorus and released through the NZX and ASX.
• Does not constitute investment advice or an offer or
invitation to purchase Chorus securities.
chorus.co.nz
Directory
Registrars
NEW ZEALAND
Computershare Investor Services Limited
Private Bag 92119, Victoria Street West
Auckland 1142, New Zealand
P: +64 9 488 8777 F: +64 9 488 8787
E: enquiry@computershare.co.nz
investorcentre.com/nz
AUSTRALIA
Computershare Investor Services Pty Limited
GPO Box 3329, Melbourne 3001, Australia
FP: 1 800 501 366 F: +61 3 9473 2500
E: enquiry@computershare.co.nz
investorcentre.com/nz
Registered Offices
NEW ZEALAND
Level 10, 1 Willis Street
Wellington, New Zealand
P: +64 800 600 100
AUSTRALIA
C/– Allens Corporate Services Pty Limited
Level 28, Deutsche Bank Place, 126 Phillip Street,
Sydney, NSW 2000, Australia
P: +61 2 9230 4000
ADR Depository
BNY Mellon Shareowner Services
PO Box 505000, Louisville, KY 40233-5000
United States of America
P: US domestic calls (toll free) 1 888 269 2377
P: International calls +1 201 680 6825
E: shrrelations@cpushareownerservices.com
https://www-us.computershare.com/investor
ARBN 152 485 848
---
Template
Results announcement
(for Equity Security issuer/Equity and Debt Security issuer)
Updated as at 17 October 2019
Results for announcement to the market
Name of issuer Chorus Limited
Reporting Period 12 months to 30 June 2022
Previous Reporting Period 12 months to 30 June 2021
Currency New Zealand Dollars
Amount (000s) Percentage change
Revenue from continuing
operations
$965,000 +1%
Total Revenue $965,000 +1%
Net profit/(loss) from
continuing operations
$64,000 +25%
Total net profit/(loss) $64,000 +25%
Interim/Final Dividend
Amount per Quoted Equity
Security
$0.21000000
Imputed amount per Quoted
Equity Security
$0.00000000
Record Date 13 September 2022
Dividend Payment Date 11 October 2022
Current period Prior comparable period
Net tangible assets per
Quoted Equity Security
$1.54 $1.55
($1.45 reported Aug 21)
A brief explanation of any of
the figures above necessary
to enable the figures to be
understood
This announcement should be read in conjunction with the
attached annual report, audited financial statements for the year
ended 30 June 2022 contained in that report, media release and
investor presentation.
Authority for this announcement
Name of person
authorised
to make this announcement
Andrew Carroll
Chief Financial Officer (acting)
Contact person for this
announcement
Brett Jackson
Investor Relations Manager
Contact phone number +64 4 896 4039
Contact email address Brett.Jackson@chorus.co.nz
Date of release through MAP
22/08/2022
Audited financial statements accompany this announcement.
---
Template
Distribution Notice
Updated as at 18 December 2019
Please note: all cash amounts in this form should be provided to 8 decimal places
Section 1: Issuer information
Name of issuer Chorus Limited
Financial product name/description Ordinary shares
NZX ticker code CNU
ISIN (If unknown, check on NZX
website)
NZCNUE0001S2
Type of distribution
(Please mark with an X in the
relevant box/es)
Full Year X Quarterly
Half Year Special
DRP applies X
Record date 13/09/2022
Ex-Date (one business day before the
Record Date)
12/09/2022
Payment date (and allotment date for
DRP)
11/10/2022
Total monies associated with the
distribution
1
$93,767,612
Source of distribution (for example,
retained earnings)
Retained earnings
Currency NZD
Section 2: Distribution amounts per financial product
Gross distribution
2
$0.21000000
Gross taxable amount
3
$0.21000000
Total cash distribution
4
$0.21000000
Excluded amount (applicable to listed
PIEs)
$0.00000000
Supplementary distribution amount $0.00000000
Section 3: Imputation credits and Resident Withholding Tax
5
Is the distribution imputed Fully imputed
Partial imputation
No imputation
1
Continuous issuers should indicate that this is based on the number of units on issue at the date of the form
2
“Gross distribution” is the total cash distribution plus the amount of imputation credits, per financial product, before the deduction of
Resident Withholding Tax (RWT).
3
“Gross taxable amount” is the gross distribution minus any excluded income.
4
“Total cash distribution” is the cash distribution excluding imputation credits, per financial product, before the deduction of RWT.
This should include any excluded amounts, where applicable to listed PIEs.
5
The imputation credits plus the RWT amount is 33% of the gross taxable amount for the purposes of this form. If the distribution is
fully imputed the imputation credits will be 28% of the gross taxable amount with remaining 5% being RWT. This does not constitute
advice as to whether or not RWT needs to be withheld.
If fully or partially imputed, please
state imputation rate as % applied
6
N/A
Imputation tax credits per financial
product
N/A
Resident Withholding Tax per
financial product
N/A
Section 4: Distribution re-investment plan (if applicable)
DRP % discount (if any)
0%
Start date and end date for
determining market price for DRP
12/09/2022 16/09/2022
Date strike price to be announced (if
not available at this time)
20/09/2022
Specify source of financial products to
be issued under DRP programme
(new issue or to be bought on market)
New Issue
DRP strike price per financial product
$unknown
Last date to submit a participation
notice for this distribution in
accordance with DRP participation
terms
14/09/2022
Section 5: Authority for this announcement
Name of person
authorised to make
this announcement
Andrew Carroll
Chief Financial Officer (acting)
Contact person for this
announcement
Brett Jackson
Investor Relations Manager
Contact phone number
+64 27 488 7808
+64 4 896 4039
Contact email address Brett.Jackson@chorus.co.nz
Date of release through MAP
22/08/2022
6
Calculated as (imputation credits/gross taxable amount) x 100. Fully imputed dividends will be 28% as a % rate applied.
---
Sustainability
Report 2022
This is Chorus’ second Sustainability Report,
reflecting our ambition and commitment
to support Aotearoa in its transition to be
more sustainable.
Connecting
Aotearoa
so that we can
all live, learn,
work and play
Section HeadingConnecting Aotearoa so that we can all live, learn, work and playChorus Sustainability Report 2022Table of contents
Thriving environment
Respecting the land 13
Enabling a sustainable digital future 14
Emissions Reduction Plan 15
Our footprint – energy, waste, water 16
Sustainable digital futures
Digital inclusion 20
Community engagement 22
Cybersecurity and privacy 23
Thriving people
Health and safety 26
Our people 27
Focus on an Ethical supply chain 36
Code of ethics 37
TCFD appendix
GHG inventory
Glossary
A note from JB Rousselot:
It's time for collaboration
and impact
01
02
11
18
24
38
43
45
Please consider the environment before printing this document. This report has not been independently verified.
Connecting Aotearoa
so that we can all live, learn,
work and play
Materiality assessment 03
Strategy and governance 04
Risk management 06
Our network infrastructure 07
Stakeholder engagement 10
Section Heading1Chorus Sustainability Report 2022Connecting Aotearoa so that we can all live, learn, work and playWelcome from JB Rousselot
New Zealanders’ appetite for data has grown 50-fold
over the last decade, with more organisations, services
and people moving online. We’ve built our fibre
network, investing in critical infrastructure to stay ahead
of these growing data needs, unleashing the digital
potential for Aotearoa's communities and businesses.
At the end of 2021, Chorus undertook research
with other fibre companies in Aotearoa, to look at
the emission characteristics of different broadband
networks. What we found is that as fibre speeds increase
there’s little to no increase in emissions.
This research showed that our fibre network is reliable
and future-proofed in terms of speed and data capacity
and provides a low emission technology to keep people
connected with others.
The very nature of Chorus’ business will help other
sectors across Aotearoa transition to a low carbon
economy, through the efficiencies that digitalising can
bring. Enabling more working and studying
from home also brings the potential for lower
commuting emissions.
COVID-19 has accelerated digital adoption, with more
people discovering how to work, learn and connect
online from home. But we need to work hard to ensure
that digital acceleration doesn’t widen the digital divide
and reinforce the multiple barriers to digital inclusion.
Achieving true digital equity will take understanding,
collaboration, and effort – and it’s something that
Chorus is fully committed to.
Over the last year, Chorus has held up a mirror, to look
at our impact more deeply and what more we could
do to contribute towards an equitable, inclusive, and
thriving Aotearoa. Our focus for the year ahead is on
reducing our electricity consumption and optimising
our assets to help reduce our emissions. We’ll also
stay across the climate-related disclosure standards
that are due to be finalised later this year, so we remain
compliant and transparent in the way we report
our progress.
Our new purpose is at the heart of our sustainability
approach, connecting Aotearoa so we can all live, learn,
work and play. We'll do this by championing sustainable
digital futures, and helping our planet and people thrive.
The next decade for Chorus will be one of action,
working together with the industry, the Government,
and other organisations to tackle climate change,
commit to a sustainable future and ensure in a digital
era, no one gets left behind.
The focus on environmental and social impact is growing rapidly as
organisations, communities, and governments recognise that more needs
to happen if we genuinely want both people and the planet to thrive.
It’s time for collaboration and impact
JB Rousselot
Chief Executive
Connecting Aotearoa so that we can all live, learn, work and play2Chorus Sustainability Report 2022
Connecting Aotearoa
so that we can all live,
learn, work and play
Our new purpose is to connect Aotearoa
so that we can all live, learn, work and play.
This means Chorus will innovate and invest
in delivering the best possible services for Aotearoa,
enabling the environmental, economic and societal
transformations ahead of us.
Section Heading3Chorus Sustainability Report 2022Connecting Aotearoa so that we can all live, learn, work and playMateriality Assessment
Ethical business practices; diverse and inclusive workplace; health, safety and wellbeing were lower
on the priority list due to stakeholders generally feeling these are business as usual topics that must
be done. Chorus must continue to focus on these areas.
Working with others on digital
inclusion is the dominant way
Chorus can contribute positively to a
sustainable and value-creating society.
Chorus can contribute value by having a resilient and reliable
network that enables the digital economy. However, digital
literacy is equally important for society, and Chorus should
have a role providing the network and helping people know
how to use it.
DIGITAL
INCLUSION
DIGITAL
LITERACY
NETWORK
RELIABILITY
Chorus has a role to champion
the work from home culture and
distributed workforce.
Chorus should know its
environmental impact and
take steps to reduce
any harm.
ENVIRONMENTAL
IMPACT
SMART
COMMUNITIES
AND ECONOMY
Materiality assessment
The end of 2020 saw us working with
Proxima, an external sustainability
consultant, to run internal workshops
and materiality assessments with
external stakeholders to validate our
sustainability approach.
Material topics were developed during the first
stage of our workshops, as participants were
asked to consider how Chorus creates value could
contribute to a flourishing and sustainable future,
that benefits customers, investors, community,
employees and the earth.
These ideas were crafted into concise material
topics that were mapped to the New Zealand
Treasury’s Living Standards Framework, the
Future- Fit Business Benchmark, and the
Sustainable Development Goals as validation.
The topics were further confirmed and refined
with the internal sustainability group to inform our
sustainability strategy.
In early 2022 we conducted stakeholder interviews
and surveys to assist with a refresh of our purpose
and business strategy. The feedback reinforced
that the key topics identified in our 2020
materiality assessment were still relevant.
Stakeholders contacted in 2022 review:
We asked stakeholders to rank this list of material topics in terms of Chorus’ ability to create value.
2
2
3
4
ETHICAL
BUSINESS
PRACTICE
5
DIVERSE AND
INCLUSIVE
WORKPLACE
5
H E A LT H
AND
SAFETY
5
WELLBEING
5
WAVE 1Investors(4)
Board(7)
Executive team(7)
Employee sub-group(n=366)
Public including Small Medium
Businesses
(n=750 consumer, n=400
SME)
WAVE 2Commerce Commission(1)
Government(3)
Enterprise businesses(3)
Retail Service Providers(4)
WAVE 3Local Fibre Companies(2)
Māori Spectrum Group(1)
Crown Infrastructure Partners(1)
Consumer Groups(1)
Section Heading4Chorus Sustainability Report 2022Connecting Aotearoa so that we can all live, learn, work and playOur Sustainability Strategy
Our
sustainability
strategy
SUSTAINABLE
DIGITAL FUTURES
TOA HANGARAU
T H R I V I N G
ENVIRONMENT
TE TAIAO PUAWAI
THRIVING
PEOPLE
NGA IWI
WHAI HUA
THE CHALLENGES AND
OUR COMMITMENT TO HELP
ASPIRATIONAL
GOALS
UNITED NATIONS SUSTAINABLE
DEVELOPMENT GOALS
Natural resources are being used up faster than they can regenerate,
and vital environmental systems are being degraded faster than they
can recover. This threatens our standard of living and the wellbeing
of future generations.
WE WILL WORK TO REDUCE CARBON EMISSIONS AND WASTE
TO LANDFILL ACROSS THE CHORUS ECOSYSTEM.
Accelerate our
journey
towards carbon
neutral across the
Chorus ecosystem.
A digital world offers opportunity for Aotearoa.
However inequality may increase if the infrastructure is built
without strengthening the digital capability of individuals,
communities and businesses.
WE WILL PARTNER WITH OTHERS TO HELP CLOSE THE
DIGITAL DIVIDE AND STRENGTHEN DIGITAL CAPABILITY.
Help us all participate
in a positive digital
life; using the most
efficient, fastest, most
reliable broadband.
We are the digital connection backbone for New Zealand, operating
in an industry with constant changes.
We also partner with strategic suppliers who deliver our services on
the ground.
WE WILL CHAMPION SAFE, FAIR AND INCLUSIVE WORKPLACES
ACROSS NEW ZEALAND SO MORE PEOPLE
CAN LEAD FULFILLING AND BALANCED LIVES.
Known leaders in:
• Health & Safety
• Diversity & Inclusion
• Worker Welfare
• Wellbeing & Flexible
working.
Our focus on Sustainability is guided by Kaitiakitanga (environmental guardianship) and Manaakitanga (acts of giving
and caring for). Sustainability is at the heart of Chorus... it’s how we connect Aotearoa so that we can all live, learn, work
and play. It’s Chorus’ contribution to the considerable environmental, economic, and social issues Aotearoa is facing.
Section Heading5Chorus Sustainability Report 2022Connecting Aotearoa so that we can all live, learn, work and playSustainability Governance
Strategy and governance
Our Executive team has adopted our sustainability strategy, with endorsement from the Board,
and our three sustainability pillars are integral in our new company strategy for FY23.
One of our directors, Kate Jorgensen, has previously been a
member of the Sustainable Business Council Advisory Board.
Responsibility for implementing the sustainability strategy sits across
our Executive with coordination of the strategy and programmes of
work managed by our Head of Sustainability, reporting to our Chief
Corporate Officer and General Counsel.
Our Sustainability Network supports the sustainability pillars at
an organisational level, with representation drawn from across
a range of business areas. The network meets monthly, to share
best practice with other sustainability professionals. The network
collectively promotes our sustainability strategy, leads and
contributes to programmes of work that support our targets and
helps identify new opportunities, such as initiatives to reduce our
emissions and waste.
Thriving people
Diverse, inclusive and
adaptive Chorus
Safe, resilient and
ecient assets
Stronger future
partnerships
Thriving
environment
Sustainable
digital futures
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OPTIMISE
NON-FIBRE
ASSET BASE
Refine rural strategy
Progress UFB copper
withdrawal
Optimise property
assets
WIN IN
CORE FIBRE
Maximise fibre
market share
Leading customer
experience
Thrive in
new regulatory
framework
GROW NEW
REVENUES
Incubate new fibre
products (e.g. Hyperfibre)
Monetise close adjacent
opportunities (e.g. Edge)
Ongoing growth
roadmap and strategy
6Connecting Aotearoa so that we can all live, learn, work and playChorus Sustainability Report 2022Risk Management
The Board has a regular programme of education
sessions covering a range of topical matters, both
technical and cultural.
This includes health and safety site visits and briefings from
management, industry experts and advisers. Educational
and stakeholder visits are also arranged. In FY22 educational
sessions focussed on regulatory changes.
Our corporate governance documents, including our
Managing Risk policy, are available at;
https://company.chorus.co.nz/governance. More information
about our approach to risk is also available in the Governance
section of our Annual Report.
Climate change risk
In the context of climate change related risks, Chorus’ risk
management framework is being applied, with the relevant
stakeholders across our Network Operations, Technology,
Legal and Sustainability teams identified as owners of the risks
and associated mitigants.
In FY22, we reviewed climate-related risks using our general
risk management process.
Our Task Force on Climate Related Financial Disclosures
(TCFD) appendix on page 38 details our approach to climate
change risk.
In addition to climate risks being in business unit risk registers,
we have consolidated all climate-related risks into a single risk
register so we can manage these holistically.
Risk management
Board oversight and monitoring of Chorus responses to
principal risks, involving climate change is through the
Audit and Risk Management Committee (ARMC).
The ARMC reviews regular reporting from the Executive team
on unforeseen, emerging, principal and business unit risks.
Stakeholder and customer
confidence / reputation
Attaining and maintaining a positive reputation
with key stakeholders and customers.
People and skills
Ensuring Chorus attains and retains
employees with the capabilities to achieve
its strategic objectives.
Health, safety and wellbeing
Working to keep our people safe.
Legal, regulatory and contractual
Working within the regulatory
and legal environment.
Commercial and financial sustainability
Maintaining appropriate capital
management and credit settings.
Core services
Core service availability and
network resilience.
Innovation
Identify and pursue innovation and
opportunities that will enhance Chorus.
Our risk management framework covers financial
and non-financial risks including:
7Connecting Aotearoa so that we can all live, learn, work and playChorus Sustainability Report 2022Our network infrastructure
Our network infrastructure
~600 exchanges~12,000 cabinets~300,000 poles
~65,000km duct network~57,000km fibre (excluding service leads)
~130,000km of copper
We’re a wholesale only, fixed line telecommunications
network operator. Our network infrastructure enables about
100 retail service providers to connect homes and businesses
nationwide.
80% of our broadband connections are on fibre, enabling rapid
growth in broadband speeds and data demand. Most connections
are on 300 Mbps plans, and almost a quarter on 1 Gbps plans.
Hyperfibre services of 2, 4 and 8 Gbps are also available.
We have about 800 permanent and fixed-term employees and
120 independent contractors for our core operations. Our main
corporate office locations are in Auckland, Hamilton, Wellington
and Christchurch. Thousands of service company workers and
subcontractors undertake activity on our behalf.
A 2021 study confirmed the carbon emissions profile of our fibre
network stays low regardless of speed, suggesting that fibre will
continue to be energy efficient as data demand grows
1
.
1. https://company.chorus.co.nz/file-download/download/public/2314
Gigabit broadband to the home and our extensive fibre
backhaul network is underpinning the development of
sustainable communities.
At 30 June 2022 we had 1,304,000 fixed line connections on our
network (voice only: 103,000; broadband: 1,189,000; other: 12,000)
Our network carried 7,140 petabytes of data in FY22, up from 5,823
petabytes in FY21.
Connecting Aotearoa so that we can all live, learn, work and play8Our network infrastructure
Infrastructure is at the heart of delivering
economic, environmental and social
sustainability. It’s also at the heart of what
we do.
We’re Aotearoa’s largest telecommunications infrastructure
operator. Our operations include building, maintaining, and
operating an open access telecommunications and internet
network made up of local telephone exchanges, cabinets,
and copper and fibre cables.
We’ve invested billions of dollars building our fibre network,
and upgrading our copper network since we became
a standalone company in 2011. In 2022 our fibre to the
premises network will pass about 1.36 million homes and
businesses including hundreds of small communities, some
with as few as 50 premises.
In 2022 we completed a joint project with the Government
to build a 250km fibre backhaul link connecting the lower
West Coast of the South Island. This fibre link provided
additional network resilience for the region and delivered
fibre services for households in remote communities such
as Haast and Fox Glacier. It also enabled mobile networks to
extend their cell site coverage. We continue to help bridge
the digital divide through targeted copper VDSL upgrades
under the government’s rural broadband initiative.
Network investment milestones
2012 Completed ADSL2+ fibre to the cabinet
upgrade, reaching 80% of population
2016 Finished initial work under the Rural Broadband
Initiative, a partnership with the Government
to connect fibre to rural schools, hospitals and
Vodafone towers. It also enabled expansion of
our fibre to the cabinet and VDSL footprint.
2018 VDSL vectoring upgrade completed for tens
of thousands of homes across selected rural
and urban areas. Received the Broadband
Delivering Social Impact award at the
Broadband World Forum.
2019 Completed UFB1 rollout underway since 2011
as part of our public-private partnership with the
Government. This made fibre available to about
one million homes and businesses across
28 major towns and cities.
2020 Removed first generation copper broadband
equipment in rural areas with VDSL extended to
160 nodes via 70km of fibre. Fibre extended to
provincial marae as part of the Government's
development project.
2022 West Coast fibre link completed. UFB2 rollout
due to complete, extending fibre to 360,000
homes and businesses in smaller communities.
9Chorus Sustainability Report 2022Connecting Aotearoa so that we can all live, learn, work and playOur network infrastructure
Network reliability
People of Aotearoa place great reliance upon the
availability of our network both as a utility service for their
daily lives and businesses, and a critical lifeline service
in times of emergency. The Government recognised
us as a lifeline utility provider, and our employees and
service company technicians often go the extra mile to
keep communities connected when extreme weather or
natural disasters occur. We monitor our network 24/7 and
have disaster response plans to help maintain or restore
service in an emergency. This includes standby power
generation at our core sites, and the use of battery back
up, and portable generators for other network elements.
The substantial investment in deploying fibre has
increased our network’s reliability and its resilience to
emerging climate-related risks. Fibre is less susceptible
to water and lightning-related faults than the cables
and street-based electronic equipment in the copper
network. This has been demonstrated by low fibre fault
volumes in recent extreme weather events, including
tornadoes and flooding.
We’ve begun reporting quality performance measures for
our fibre network to the Commerce Commission. Figure
1 shows this data for fault restoration and unplanned
downtime from 1 January 2022. The data in the table is
aggregated from regional reporting to provide a national
summary for this report.
Earthquakes remain a primary focus for our network
resiliency planning. Network damage from past
earthquakes has tended to be limited to localised copper
cables, with minimal damage to exchange buildings.
We have a comprehensive insurance programme typical
of large-scale infrastructure utilities, covering all risks
(subject to standard exclusions) of physical damage and
business interruption for above-ground assets. Specific
cover is provided for earthquake damage to underground
cables in Auckland, Hamilton, Wellington and Dunedin.
We undertake probability-based loss estimate modelling
to ensure that the policy limit covering material damage
and business interruption is adequate.
For more information about our approach to climate
change risks see the TCFD Appendix on page 38.
Fibre networkFaults per 100
connections
Average monthly
unplanned downtime
in minutes (excluding
force majeure events)
Layer 10.243 2.53
Layer 2 0.004 0.05
Figure 1:
Fibre fault data: January – June 2022
EARTHQUAKE
RESILIENCE
PROGRAMME ENHANCING
58
KEY NETWORK SITES
SERVING MORE THAN
50,000
CONNECTIONS
Chorus has an issues register to track and manage escalations
that are received from Members of Parliament (MPs), mayors,
councillors and community boards on behalf of constituents.
The register allows people from across Chorus to be able
to track an escalation from start to finish or go and check
historical escalations for context. To date, the register has
successfully tracked and provided updates to stakeholders
on issues such as outages, updates on fibre installations or
council requests for Chorus to install duct while roadworks
are taking place.
Issues register
Working together
We continue to work with a wide range of groups and
organisations. In FY22, this has included:
Industry and government organisation memberships:
BusinessNZ, Infrastructure NZ, NZ Utilities Advisory,
Telecommunications Forum (TCF), TUANZ
Other memberships: Business Leaders Health and Safety
forum, Diversity Works, Electrical Engineers Association,
Global Listed Infrastructure, Global Women, Hugo Group,
Insight NZ, NZ Shareholders Association, Property Council of
NZ, Sustainable Business Council.
Electorate report initiative
To engage and educate our Members of Parliament, we
developed electorate reports this year. The initial reports
were sent to ten MPs to trial the programme, which resulted
in five out of the ten responding with positive comments and
four requesting information regarding a constituent case.
The evident success of the trial means Electorate reports
will be sent to all 72 electorate MPs twice yearly. Proactive
relationships with our MPs help Chorus to uncover and
manage external issues. Electorate reports will allow MPs to
understand Chorus better and more easily connect.
10Chorus Sustainability Report 2022Connecting Aotearoa so that we can all live, learn, work and playStakeholder engagement
Stakeholder engagement
The rollout of our fibre network has entailed an extensive
programme of stakeholder engagement at all levels of
government for the last decade.
We engage closely with Crown Infrastructure Partners as
the contract manager for our public-private partnership.
Before starting fibre deployment in communities, we brief
and work with local councils on our rollout plans. We
work closely with local Māori organisations and engage
with iwi, hapū and rūnanaga organisations as part of build
programmes. Chorus also holds community events before
and after build, called Shed the Light and Shine the Light.
Residents are invited to discuss the fibre rollout and the
benefits of fibre broadband. We also use these events to
provide information on local digital skills support. These
events help address any community concerns and promote
fibre uptake.
We monitor customer satisfaction through surveys on
fibre installation and intact connection experience.
These measures are linked to organisational objectives
for remuneration purposes. We also use independent
consumer surveys to assess broadband satisfaction and the
public's perception of Chorus.
Our investor relations programme facilitates two-way
communication with investors and other market participants
about our business, governance and performance. This is
a valuable source of feedback. Our annual and half-year
results presentations are made available to all investors via
webcast, as is our annual meeting.
Sponsorships and Partnerships
• AM, BusinessDesk and NZME media partnerships
• Big Gay Out (World Aids Day 2022)
• Broadband Compare Awards sponsor
• Dignity (Women’s Health)
• EAP and WellNZ
• Innovative Young Minds
• Internet Service Providers Association NZ Conference
• Local Government NZ Conference
• Mentemia/Groov
• Netsafety Week
• NZ Rainbow Excellence Awards
• SeniorNet
• TUANZ Tech Users Day
Contribution type
$480,000$520,000
MEMBERSHIPS
7. 8 / 10
REPUTATION
RATING
SPONSORSHIPS /
PARTNERSHIPS
A diverse group of stakeholders
are surveyed every three years
to gauge perceptions of
our reputation.
In FY22, we’ve proactively engaged with multiple
stakeholders and community groups (i.e. Consumer NZ, Age
Concern, Grey Power, Senior Net) to ensure members of the
public are aware of the copper withdrawal programme and
understand the transition to an alternative technologies.
11Connecting Aotearoa so that we can all live, learn, work and playChorus Sustainability Report 2022
Te taiao puāwai
Thriving environment
We're working to reduce emissions and waste sent
to landfill. We have created our inaugural Emissions
Reduction Plan to ensure we reach our emissions
reduction target and explore the opportunities to
reduce energy use.
Thriving Environment
12Connecting Aotearoa so that we can all live, learn, work and playChorus Sustainability Report 2022Thriving Environment
Our commitmentOur targets
Maintain an emissions data and reporting system.
1
Commitment made to the Science
Based Target initiative: To reduce 62%
of scope 1 and 2 emissions by 2030,
from a base year of 2020.
Corporate fleet reduced 25% from 2020
by FY23. Move to 100% Hybrid or EV
by FY27.
13
Identify and innovate to create a sustainable value chain,
reduce waste, energy, and emissions.
2
15% electricity consumption reduction
by 2025. 25% electricity consumption
reduction from 2020 by 2030.
Focus on renewables – new electricity
provider and commitment to extend
solar trial on our exchanges.
2
4
Seek third-party verifications on our science-based
emissions reduction target.
3
Engage with iwi, hapū and rūnanga organisations, where
build work is scheduled to take place in culturally sensitive
landscapes, to ensure cultural impacts are mitigated.
4
Ensure all physical and operational works comply with the
National Environmental Standards for Telecommunications
Facilities, the Health and Safety At Work Act NZ, the Resource
Management Act and other relevant local and central
government legislation.
5
Take practical steps to avoid environmental breaches.
6
Identify the risks associated with climate change, evaluate,
and monitor these risks and if necessary, take action to
control, reduce or eliminate them.
7
Impact in the last 12 months
New 5-star green
rating corporate
office in Auckland.
Climate Disclosure
Project (CDP) rating
B achieved (out of
A-E range).
Commitment made to
the Science Based
Target initiative.
Scope 3 emissions data
extended to include
commuting, work from
home and customer
premise equipment.
Brave Gen Carbon
Data Management
system implemented.
180 tonnes of network
equipment diverted
from landfill - reused
or recycled.
First Emissions
Reduction Plan
created.
13Connecting Aotearoa so that we can all live, learn, work and playChorus Sustainability Report 2022Thriving Environment
Respecting our land
Our environmental commitments
As the owner of about 600 exchange sites and an
extensive fixed line network throughout urban and rural
Aotearoa, we take practical steps to avoid environmental
breaches. For FY22, we had no material environmental
breaches.
Our environmental framework requires that we, and
our suppliers, ensure our physical and operational work
complies with all relevant local and central government
legislation, including:
• the National Environmental Standards for
Telecommunications Facilities
• the Health and Safety at Work Act NZ
• the Resource Management Act
• the Heritage New Zealand Pouhere Taonga Act.
We have about 70 network sites on Department of
Conservation (DOC) land. These sites are typically
transmitter links on hilltops or mountains. Some of these
remote sites are being retired as our network needs
evolve. The scale of the ultra-fast broadband rollout has
entailed working closely with many councils throughout
Aotearoa to coordinate the deployment of the new
underground and aerial network.
We have an in-house Environmental Management
System that allows us to manage network build and other
physical works projects. We use the system to check that
the project complies with the necessary regulations and
ensure we have the correct consents before work begins.
For projects that are on, or go through, DOC land, we
also apply for additional consents from DOC before any
work begins.
We engage with numerous local Māori organisations
and Heritage New Zealand Pouhere Taonga to ensure
cultural impacts are mitigated, particularly where we
are building network in culturally sensitive areas. During
our UFB rollout, we've engaged with iwi, hapū and
rūnanga organisations throughout New Zealand. We
have obtained around 100 authorisations to work in areas
identified as having archaeological features and sites
of significance.
We've also worked with archaeologists and local mana
whenua representatives to record archaeological features
as they are unearthed during excavations to install our
network. These have included the remnants
of pre-European Māori settlements,
such as toki (adzes), whao (chisels),
hangi stones and moa bones,
and the remnants of a
whaling station.
A WHAKANŌA
CEREMONY IS
OFTEN CARRIED OUT
BEFORE CHORUS
CONTRACTORS
START EARTHWORKS.
A patu muka (flax pounder) unearthed by our UFB contractors
in Tairua. The patu muka was used to soften flax fibre (muka) in
preparation for weaving.
14Connecting Aotearoa so that we can all live, learn, work and playChorus Sustainability Report 2022Thriving Environment
Enabling a sustainable
digital future
Fibre – a low emission technology
Fibre networks are recognised as the most climate-
friendly digital infrastructure because they transmit
data via light over large distances. This means fibre
optical equipment doesn’t require cooling or powered
equipment in suburban streets. Fibre is also more resilient
than copper lines, meaning the optical cables will last for
several decades and require fewer maintenance repairs.
Research commissioned
1
by Chorus and other local fibre
companies in Aotearoa looked at the emissions footprint
of the built fibre network compared to other broadband
technologies. The study focused on the emissions profile
of using the networks for broadband once they were
up and running. It didn’t look at any of the emissions
associated with the build of the network in part because
5G networks are largely still under construction, so there
isn’t good data to compare.
The study found that for average access rates higher than
50 Mbps, fibre has a lower per-user emissions footprint
than all the other broadband alternatives in Aotearoa.
The study also showed that the emissions of fibre stay
consistent despite increasing speeds to meet growing
data demand (see figure 2).
The benefits of fibre broadband are evident from the
reductions we’ve seen in network electricity usage
despite significant growth in data usage across our
network year on year (see figure 3).
Our total electricity usage increased slightly in FY22.
This was largely linked to metering wash-ups following
our change in electricity provider. COVID-19 constraints
slowed down our copper switch-off programme which
means we continue to operate fibre and copper network
elements for the same customer base. We plan to
undertake work to better identify third-party electricity
usage in our exchanges that is currently included in our
scope 2 emissions.
50,000
40,000
30,000
20,000
10,000
0
60,000
70,000
80,000
90,000
5,000
4,000
3,000
2,000
1,000
0
6,000
7,000
8,000
Fibre data usage (PB)Copper data usage (PB)
Electricity usage (MWh)
100,000
Figure 3:
Data vs Network Electricity Usage FY18 – FY22
Electricity (MWh)
Data used (Petabytes)
FY21
FY22
FY19
FY18
FY20
100
90
80
70
60
50
40
30
20
10
0
FWA 5G (T)
GPON - min
46100
Access rate (Mb/s)
215464
FWA 4G (T)
GPON - max
Figure 2:
Emissions in GPON and FWA 4G/5G networks for average
access rates between 50 and 500 Mbps
kgCO2e per unit p.a.
1 https://company.chorus.co.nz/file-download/download/public/2314
15Connecting Aotearoa so that we can all live, learn, work and playChorus Sustainability Report 2022Thriving Environment
Emissions
Reduction Plan
This year we’ve invested in a carbon
management system, so we can track
our emissions and understand the
opportunities to reduce or remove them.
We’ve also widened our scope 3 data that we report
on, and for FY23 and beyond, we’ll prioritise building a
sustainable value chain, reducing waste and emissions.
We’ve also created our first Emissions Reduction Plan to do
all we can to reduce the emissions we create, or that are
associated with Chorus.
Know our emissions
Understand and grow our emissions inventory
so that data can guide Chorus' decisions and allow
us to be accurate and transparent in our reporting.
Key targets:
• Maintain or improve on current B rating for Climate
Disclosure Project reporting.
• Half yearly scope 1,2,3 emissions data report with
progress reported against modelling data from FY23.
• Measure energy consumption and efficiency at a
deeper level.
• Measure and exclude scope 3 emissions currently
included in our scope 2 reporting.
Invest to reduce
Take action and only use the energy we need to serve
our customers. Invest in initiatives that reduce our energy
consumption and/or grow our energy efficiency.
Key targets:
• 15% electricity consumption reduction from FY20 by the
end of FY25.
• 25% electricity consumption reduction from FY20 by the
end of FY28.
• Corporate fleet reduced by 25% by FY23. Move to 100%
Hybrid or EV by FY27.
12
34
Focus on renewables
Generate more of our renewable electricity.
We use solar and wind power on 117 remote network
sites where mains power isn’t available. For network sites
supporting large numbers of customers, we use mains
power to ensure service reliability and rely on standby
batteries and diesel generators for backup power. For FY23,
we are entering a new electricity supplier contract expanding
our self-renewable electricity strategy.
Key targets:
• Trial self-generation renewable electricity and review
with electricity provider and third-party consultant.
• A self-generation of renewables metric in place by FY24.
Net-zero future
Look now at what possibilities and opportunities are available
to Chorus to be “net zero” in the future. Build a culture that
understands and supports the transition to a net-zero future.
Key targets:
• Emissions questions and assessment an integral part of
our business from FY23.
• All Senior Leaders aware of climate-related requirements
and our Emissions Reduction Plan.
Corporate fleet
moved to 100%
hybrid or EV
by FY27
15% electricity
consumption
reduction from
FY20 to the
end of FY25
Trial
self-generation
renewable
electricity
100% of Senior
Leaders aware of
Emissions
Reduction Plan
Our Emissions Reduction Plan has four key pillars:
16Connecting Aotearoa so that we can all live, learn, work and playChorus Sustainability Report 2022Thriving Environment
Our footprint
We’ve been reporting our carbon emissions
data to the Climate Disclosure Project (CDP)
since 2012 and achieved a B rating for 2021
(scores range from A-E).
Energy
• New data points for FY22; employee commuting and work from home, accommodation and rental cars (business
travel), electricity use associated with Optical Network Terminal use in customer premises (use of sold products),
purchased good and services, downstream transportation and distribution.
• Scope 1 emissions increased slightly in FY22 (increase of 24 tonnes of CO2e compared to last year).
This is mainly due to improved supplier data received for diesel generators.
• Corporate fleet emissions are down by 38% due to a reduction in the number of our fleet cars and improved
supplier data received for diesel generators.
Energy consumption
FY20
81,877
FY21
77,250
FY22
81,398
Electricity
usage
(total MwH)
FY20
82.20%
FY21
79.90%
FY22
82.90%
% renewable
electricity
generation of
national grid*
FY20
63,636
FY21
63,604
FY22
102,456
Diesel
generators
(total litres)
FY20
74,820
FY21
71,544
FY22
47,174
Vehicle fuel
(total litres)
FY20
506,669
FY21
418,536
FY22
145,460
Natural gas
(total KwH)
Figure 4a:
Scope 1 (direct) and 2 (electricity) emissions FY20 - FY22
Tonnes CO2e (0,000)
Electricity
RefrigerantChorus fleet
Diesel generatorsNatural gas
1023456789101112131415
FY20
FY21
FY22
Figure 4b:
Scope 3 (supply chain) emissions FY22
Tonnes CO2e (0,000)
Electricity co-locations
Service company fleet
Manufacture and freightEmployee commuting
10234567891011121314151617182019
FY22
ONT electricity use
Business travel & waste
This year we have committed to the Science Based Target
initiative, which sees us reset our emissions target, to
reduce our scope 1 and 2 emissions by 62% by 2030,
from a 2020 base year. Our Emissions Reduction Plan
supports this target which has modelled the initiatives
that will contribute to our reductions.
* Based on an average of three quarters where emissions factors have
been reported.
17Connecting Aotearoa so that we can all live, learn, work and playChorus Sustainability Report 2022Thriving Environment
WasteDisposal method*FY20 (tonnes)FY21 (tonnes)FY22 (tonnes)
Duct (plastic)Recycled1958560
Redundant network (metal)Recycled37187100
BatteriesRecycled24108.5
E-wasteRecycled41412
Corporate offices**Landfill343227
Fibre cableLandfill938280
* Where we are able to recycle, 100% of waste type is recycled.
** Corporate office landfill volumes are an average based on three months of data
Waste
We strongly focus on waste minimisation and
continually explore opportunities to reuse
or recycle waste generated by our network-
related activity, including partnering with
our suppliers to reduce our waste footprint
through innovation.
Since the ultra-fast broadband rollout began in 2011, we've
worked with our partners to collect plastic duct offcuts so
they can be recycled, and the plastic granulate then used in
the production of new ducting. We’ve worked with our local
duct manufacturer to reduce the number of plastics in use
to one. This will improve duct offcuts processing efficiency
as it's rolled out across different products. We’re also
reducing the use of soft plastics and foam.
We’ve also worked with our suppliers to replace polystyrene
reels used for smaller fibre cables with cardboard
alternatives. Plastic packaging for customer premises
equipment has also been reduced. Where possible, we
reuse the wooden and metal drums the fibre optic cable is
delivered on, we and are working with our supplier to trial
reusable plastic drums for microduct cabling.
Our most significant landfill waste is fibre cable, as offcuts
can’t be reused if they are below a certain length. The
amount of fibre cable waste is reducing significantly as
the UFB rollout ends. Our fibre cable supplier is currently
researching a technique to recycle
fibre cables.
Our goal is to recycle all redundant electronic equipment
and copper cable where they can be economically
recovered. We expect network recycling volumes to
increase as we continue to migrate customers to fibre and
copper equipment is gradually retired.
Water
Chorus operates approximately 600 exchange buildings of
varying size and scale. A small number of these sites use
water for cooling purposes. Analysis of our water invoices
indicates annual average water usage is less than
10 cubic metres per site.
We lease four main office sites around Aotearoa. While water
usage data isn’t available for these sites, total water usage
has declined through our shift to flexible working and a
reduction in total office space.
Our field service contractors sometimes use water tankers
for underground network excavation and this wastewater
is discharged at local landfills in accordance with local
authority requirements.
600
kilograms
REDUCTION IN PLASTIC
WASTE FROM FIBRE
CABLE SUPPLIES
THIS YEAR
4
tonnes
OF E-WASTE
RECYCLED OVER
12 MONTHS
24
tonnes
OF NETWORK
BATTERIES
RECYCLED OVER
12 MONTHS
260
tonnes
WASTE DIVERTED
FROM LANDFILL
THIS YEAR
We operate an in-office recycling and organic waste collection
programme across our four corporate offices. In FY22 we saw
significant periods of office closures due to the COVID-19
pandemic, which is reflected in the data above.
700
tonnes
WASTE DIVERTED
FROM LANDFILL
OVER LAST
3 YEARS
OVER
18Connecting Aotearoa so that we can all live, learn, work and playChorus Sustainability Report 2022Sustainable Digital Futures
Toa hangarau
Sustainable Digital Futures
We're committed to social impact by working with
others to strive for digital equity across Aotearoa.
19Connecting Aotearoa so that we can all live, learn, work and playChorus Sustainability Report 2022Sustainable Digital Futures
Our commitment
Our targets
Continue to collaborate with others who are
working towards digital equity in Aotearoa.
1
50 Shine the Light events to strengthen digital
knowledge in FY23.
1
Help build awareness of digital skills support
available for our local communities.
2
20,000+ students, adults and business owners
helped with digital access, skills support, and devices.
2
Support organisations who are focused on
digital inclusion and skills.
3
Continue to connect Aotearoa towns and
communities to fibre.
4
Key contributor
to the Digital
Equity Coalition
Aotearoa, with a
focus on Affordable
Connectivity.
9,000 student
homes connected
through retailers
delivering
broadband
services, using
partly subsidised
wholesale
connections from
Chorus, other NZ
wholesale providers
and the Ministry of
Education.
Chorus is the
principal partner
of The Funding
Network who have
raised $371,830
for 40 charities
42 Shine the
Light community
events nationwide
to educate on
broadband options,
how to connect
to fibre and local
digital skills support
available.
Impact in the last 12 months
$118,000 to support
organisations
focused on digital
capability and
inclusion.
142 community
volunteer days taken
by employees.
30 Chorus
volunteers running
digital skills /
learning sessions for
SeniorNet hangouts.
20Connecting Aotearoa so that we can all live, learn, work and playChorus Sustainability Report 2022Sustainable Digital Futures
Digital inclusion
Our social impact focus is on digital
inclusion – looking at the multiple barriers
that create the digital divide and partnering
with others to bridge the divide. During
the COVID-19 pandemic, we focused our
support on student connections, digital
skills uplift for seniors and helping the
charitable sector embrace digital.
For FY23, we'll rethink our strategy and contribution
to digital inclusion, acknowledging that we can’t solve
this social issue alone. We believe building long-lasting
relationships and partnerships will be the only way to
tackle the digital divide.
Connecting youth
Education and a commitment to digital equity have
always been a major focus of our work. Schools were
priority customers to be connected to fibre in our urban
and rural rollouts. In recent years we’ve worked with
government organisations to explore ways our network
technology could bridge the digital divide between those
students who have broadband at home and those who
don’t. This has included trials using Wi-Fi access points
to enable students without home broadband to log in to
their local school network from home.
Ministry of Education COVID-19 support for students
When COVID-19 forced the shutdown of schools across
Aotearoa, our broadband network underpinned a rapid
transformation in education practices as schooling shifted
online. However, we were concerned about the effect an
extended lockdown could have on the digital divide within
school communities. We offered to switch on our existing intact
connections for homes identified by the Ministry of Education as
requiring broadband for essential learning.
Since April 2020, the initiative has helped connect over 9,000
student homes through retailers delivering broadband services,
using wholesale connections subsidised by Chorus, other
Aotearoa wholesale providers and the Ministry of Education.
We’ll continue to offer these partly subsidised wholesale
connections for retailers until January 2023. We will work with
the Government, and others, to find long-lasting solutions
towards digital equity.
9,000
OVER COVID-19
PANDEMIC
STUDENT HOMES
SUPPORTED
21Connecting Aotearoa so that we can all live, learn, work and playChorus Sustainability Report 2022Sustainable Digital Futures
Digital inclusion cont.
Support for the charitable sector
The disruption caused by the pandemic has hit small
charities hard, creating huge uncertainty around
traditional fundraising, which is essential for them to
operate. At the same time there’s been an increased need
for their service. The number of registered charities has
grown, but the funding available has not increased to the
same extent.
Over the last two years, the Funding Network NZ has
moved online, relying on high-speed fibre broadband
to deliver their training programme and online
crowdfunding events.
Digital fundraising is based on the community of
supporters a charity has and can grow. It is key to raising
a charity's profile and opens up other opportunities
for engagement such as volunteering, future sponsorship,
and future referrals for support from new possible
'beneficiaries'.
The training sessions run by the Funding Network NZ
are followed-up with easy-to-understand resources and
templates that can be used year on year. The knowledge
they give is practical, and the live crowd funder allows
the learning to be embedded and the charity to become
confident to do it themselves in future years. The Funding
Network NZ encourages charities to have a team of staff
and volunteers attend the training so that the lessons are
held by the organisation and resilient to staff moving on.
Focus on digital skills for seniors
BNZ's 2021 digital skills for life Aotearoa report
highlighted a significant issue, that 20% of adults in
Aotearoa lack the essential digital skills they need to use
the internet safely and effectively. Of this statistic, 53%
are retired. That’s why we’ve partnered with SeniorNet
to help people understand the available support and to
help run sessions at their award-winning Senior Hangout
online learning sessions.
We promote the services of SeniorNet at our community
events, and this year around 30 sessions have been run
by our employees at SeniorNet’s online Hangout series.
The hangout sessions run daily during the working week
and allow seniors to come together virtually to learn
about the digital world, growing their confidence and
motivation to have positive online experiences. Chorus
people have run a wide range of sessions, from digital
photo editing, the history of fibre optics, through to
general troubleshooting tips for common digital issues.
In FY22, we also encouraged Digital Seniors, a charity
based in the Wellington region that offers digital
support for seniors, to go through the Funding Network
programme and match funded $10,000 for their
online campaign.
“TFN WOULD NOT BE
RUNNING WITHOUT THE
PARTNERSHIP WITH CHORUS.
INSTEAD, WE’VE HAD THE SUPPORT
AND THE FINANCIAL SECURITY TO LOOK AT
HOW WE CAN BEST RESPOND TO THE CRITICAL NEEDS
OF THE CHARITY SECTOR AND DEVELOP A PROGRAMME
THAT SUPPORTS MANY MORE CHARITIES WITH
MORE RELEVANT DIGITAL SKILLS TO RAISE
MORE FUNDS.”
ARE RETIRED HENCE OUR
SUPPORT OF SENIORNET
20%
53%
ADULTS LACKING DIGITAL
SKILLS TO USE THE INTERNET
22Connecting Aotearoa so that we can all live, learn, work and playChorus Sustainability Report 2022Sustainable Digital Futures
Community
engagement
Shine the Light events
Running face to face events in our communities has
been an important part of our fibre build plan. These are
important in building relationships with local councils and
business groups, as well as addressing any community
concerns. In 2020 we introduced Shine the Light events,
in communities where we had completed the fibre build
but uptake was slow. These events build community
goodwill, identify digital skills needs and help us
understand the barriers people have to connecting.
In FY22 we ran 46 Shine the Light events nationwide, and
in just a few years we've reached thousands of individuals.
We also expanded these events to focus on motivation,
connection and strengthening digital skills, partnering
with SeniorNet and Broadband Compare.
Community cabinet art
Our cabinet art programme has been running since 2010,
with around 100 murals a year completed. Working with
local councils, we commission local artists to illustrate
our street cabinets which helps combat tagging and
graffiti vandalism. For the past few years, we’ve dedicated
some of our funding to create rainbow murals, that
celebrate diversity and inclusiveness in our communities.
For FY22 we added six Rainbow murals to our collection.
Volunteer days
Employees are given a work day each year to volunteer
and support local community groups. From spending
the day with the Department of Conservation to help our
environment thrive to spending time with charities, our
people are empowered to give their time to causes that
matter to them. Over 3,000 volunteer days have been
used since the programme started in FY13 and
142 people used their volunteer day in FY22.
Monetary value of our FY22 community and charitable
contributions to New Zealand
Murals on our cabinets help
combat graffiti vandalism.
$118,000$73,000142
CONTRIBUTIONS
AND DONATIONS
IN TIME
(EMPLOYEE
VOLUNTEERING)
VOLUNTEER DAYS
$2.3m
IN-KIND GIVING
Connecting Aotearoa so that we can all live, learn, work and play23Chorus Sustainability Report 2022Sustainable Digital Futures
Cybersecurity
and privacy
We recorded no material cybersecurity
incidents or privacy complaints from
regulatory bodies in FY22.
We comply with the requirements of the
New Zealand Privacy Act for all personal information
we hold. The Telecommunications Information Privacy
Code (2020) also stipulates that we must not collect
telecommunications information except in limited
exceptional circumstances. The types of information
we hold and our approach to privacy is publicly available:
https://www.chorus.co.nz/terms-and-conditions/our-
privacy-policy
We have a robust privacy framework that is managed
within our wider risk management framework.
Our Privacy Officer is responsible for implementing our
privacy framework, promoting awareness of privacy
matters, monitoring matters on a day-to-day basis, and
escalating matters as required to the Chief Corporate
Officer and General Counsel. Our systems, processes
and training are compliant with the Privacy Act 2020.
The Audit and Risk Management Committee (ARMC)
receives comprehensive cybersecurity reports from our
Chief Technology Officer every six months, with interim
updates as required, which are then reported back to the
Board. We have detailed policies, processes, and registers
to ensure cybersecurity is addressed through technology
selection, network delivery practices, and ongoing
operations and protection of our IT systems.
Our contracted suppliers are required to meet our
information security standards. We also have insurances
for key cybersecurity risks.
Our Principal Security Officer monitors our
performance, including testing our security incident
responses and liaising with Aotearoa’s National
Cyber Security Centre on advanced cyber threats.
We undertake regular reviews, including external
audits and ad-hoc reviews, to provide assurance and
feedback on our assessments and controls. Analysis
of cyber-attacks against other Aotearoa businesses
and overseas companies informs our approach.
During FY22, we ran an extensive incident exercise,
including external partners, to test our business
response plans and cyber resilience. We continued
to enhance our security practices and dedicated
resources to reflect the ongoing shift to remote
working and cloud-based services.
Annual training is provided to anyone accessing
our information systems to raise awareness of
information security issues such as phishing and
malware. Targeted awareness raising through internal
communication channels is also undertaken if we
identify any potential issues or concerns throughout
the year.
We sponsored the inaugural Netsafety week in July
2021, to help bring awareness and education to all
ages on online scams, how to protect yourself and
others while online, and who to turn to for help.
AS A WHOLESALE NETWORK
OPERATOR, WE DON’T BILL
CONSUMERS DIRECTLY
FOR BROADBAND OR
PHONE SERVICES.
THIS MEANS WE HOLD LESS
PERSONAL INFORMATION
THAN RETAIL SERVICE
PROVIDERS.
24Connecting Aotearoa so that we can all live, learn, work and playChorus Sustainability Report 2022Thriving People
Nga iwi whai hua
Thriving people
Champions of safe, fair
and inclusive workplaces.
25Connecting Aotearoa so that we can all live, learn, work and playChorus Sustainability Report 2022Thriving People
Our commitment
Our targets
Prioritise the safety, health, and welfare
of people before any business objective.
1
Safe Plus certification
to leading level by 2023.
1
Ensure we have the right channels and processes
in place so all Chorus people know how to get help
and support and feel they can speak up.
2
Achieve and maintain 40:40:20
gender split at all levels.
2
Maintain our gender career level pay
gap at no greater than -2% across
all levels
34
Total employee and people leader
population representative of
customer base (NZ working population
as measured by Census results).
Ensure all people receive at least their legal entitlements
and are treated with dignity and respect.
3
Continue to strive for gender equality, reduce the gender
pay gap and champion pay equity reform.
5
Inspire future generations to consider careers in technology.
6
Ensure the ethnicity of our people by role is reflective
of New Zealand population as per NZ Census.
7
Enable people to take advantage of our flexible working policy,
helping them achieve balance in their work and personal lives.
8
Increase the representation of ethnic groups and cultures
in leadership and the wider employee population (including
Māori and Pasifika).
4
Champion diversity, equity and inclusion (including wellbeing)
for our people.
9
Impact in the last 12 months
Second modern
slavery statement
released.
1 eNPS means Employee Net Promoter Score
2 Based on the average of responses to the four engagement questions.
8.5 out of 10
employee
engagement score,
and eNPS
1
of +64
2
.
Safe Plus ‘performing’
certification
achieved.
Sponsor of the
Rainbow Excellence
Awards 'Ambassador'
category.
Training and
Development
award at Rainbow
Excellence Awards
2022.
Rainbow Tick,
Gender Tick
and CQ Cultural
Intelligence Tick
certification
certified.
26Connecting Aotearoa so that we can all live, learn, work and playChorus Sustainability Report 2022Thriving People
Health and Safety
The health, safety and wellbeing of
Chorus people is paramount.
This includes our direct employees and the thousands of
people working on our behalf to build, connect and maintain
our network. Our health and safety focus extends to anyone
in, or in the vicinity of, our workplaces.
In FY22, in addition to our focus on risk management,
assurance and governance optimisation we successfully
looked after Chorus people via effective
COVID-19 management.
Chorus undertook a SafePlus maturity assessment
conducted by an external assessor. SafePlus offers a
Government endorsed model of what ‘good’ health and
safety practices and performance look like. The three
maturity stages are; developing, performing and leading.
The assessment was that Chorus achieved in the maturity
level of 'performing'.
The volume of work performed, including our service
companies, totalled 6.7 million hours annually This is
a reduction of 1.1 million hours from 7.8 million hours,
resulting from the connection activity continuing to decrease
and the UFB rollout entering its final phase.
The Total Recordable Injury Frequency Rate (TRIFR) increased
to 2.53 in FY22, up from 2.05 in FY21. The number of injuries
to our people increased to 17, up from 16 in FY21. The injuries
observed were strains, sprains and lacerations caused by
manual handling activities, slips, trips and falls and dog
bites. This reflects trends seen in previous years. There were
no fatalities. The Lost Time Injury Frequency Rate (LTIFR)
increased to 1.34 from 0.77. Our injuries are consistently low.
0
1
2
3
Injury frequency rate
FY21FY20
TRIFRLTIFR
LTIFR: number of lost time injuries + medical treatment injuries
+ restricted work injuries per million hours worked.
FY22
Figure 5:
Injury frequency rates FY20 – FY22
0
15
10
5
Recordable injuries*
Service companiesChorus direct
FY21FY22
* Recordable injuries are medical treatment, lost time or restricted work injuries
** Member of the public (community) injuries reflect those sustained by slips and trips on
Chorus infrastructure e.g. manhole covers, which are remediated as quickly as possible
.
Member of the public (community) **
Figure 5a:
Actual recordable injuries* FY21 - FY22
TRIFR: number of lost time injuries divided by total work hours × 1,000,000
Our focus for FY23 is a progression of FY22, to continue to embed
and mature the Chorus approach to health and safety management.
27Connecting Aotearoa so that we can all live, learn, work and playChorus Sustainability Report 2022Thriving People
Our people
Our operating model and
employee engagement
Chorus remains in a period of significant change as
the fibre rollout draws to a close and we transition to
a more operational focus. At the same time, a priority
work programme is the change associated with a new
regulatory model that continues to shape our future
organisational direction.
These changes in our operating context have seen a
reduction in employees in recent years. The total number
of permanent and fixed-term employees reduced from
817 to 799 in FY22.
Despite the changes in our operating context and
ongoing COVID-19 impacts, employee engagement
remained stable at 8.5 out of 10 (Peakon methodology)
between FY21 and FY22. While we saw minor variability
in our employee net promoter score
1
, starting FY22 at
+67 and closing the year at +64, we’re in the top 10%
of our international ‘technology’ company benchmark
2
.
Achieving a score within the top 10% of the benchmark is
considered best in class.
Employee
engagement
FY20 FY21FY22
Total (out of 10)8.58.58.5
Employee net
promoter score
(eNPS)
+67+62+64
Participation
rate
94%86%85%
Individual executive areas have specific programmes
focusing on engagement drivers within their teams.
Company-wide we adjust our focus each quarter to meet
the needs highlighted through the survey. We consistently
look at critical areas such as employee wellbeing and
communication of strategies and direction. These areas
are always valued by our people, particularly through
organisational change and the ongoing uncertainty
created by COVID-19.
We strongly focus on sharing and discussing the business
strategy with our people. We hold twice-yearly senior
leader days where the Executive team discuss strategic
topics with Senior Leaders. Each year we bring together
our people leaders for a one-day conference.
We also hold interactive Chorus Conversation sessions
with all employees, discussing our strategic direction.
Monthly people leader webcasts share top priorities and
focus areas across the business, with time dedicated to
questions so our People Leaders can share messages
with their teams.
Monthly CEO updates are also shared on our intranet and
Yammer is available across the business. Each morning,
everyone at Chorus is invited to dial in to a quick call to
review the important events of the past 24 hours (like
media coverage, any customer or business impacts and
important business announcements).
Our monthly recognition programme enables employees
to nominate their colleagues for efforts that support our
company values of Authentic, Collaborative, Courageous
and Curious. This has been a forum for recognising
sustainability initiatives such as employee efforts to
reduce unnecessary plastic packaging from our supply
chain. We introduced changes to the programme in
FY22 to ensure we’re effective in identifying achievement
across the business.
Employee
turnover rate
FY20FY21FY22
Voluntary7. 5%8.1%14.4%
Tot al
turnover rate
14.1%12.6%15.3%
Positions filled
by internal
candidates
52.6%43.3%54.0%
1 eNPS means employee Net Promoter Score. Net promoter scores can range from -100 to +100 and are calculated by subtracting the percentage of detractors (0-6 engagement score) from the percentage of promoters
(9-10 engagement score)
2 Chorus engagement survey data is provided by Peakon who provide a technology sector benchmark for comparison.
8.5
out of 10
THREE YEARS
RUNNING
EMPLOYEE
ENGAGEMENT
STAYS HIGH AT
TOP 10%
EMPLOYEE
NET PROMOTER
SCORE
WORLDWIDE
TECHNOLOGY
COMPANY
28Connecting Aotearoa so that we can all live, learn, work and playChorus Sustainability Report 2022Thriving People
Diversity, Equity and Inclusion
Chorus has an established Diversity, Equity and Inclusion
strategy that guides the areas we focus on to maintain our
inclusive culture.
We aim to strengthen our collective capability, identify,
attract, and retain diverse talent, and leverage the diversity
of our people.
Chorus appointed a Head of Diversity and Inclusion
to drive required changes, including developing a
refreshed Diversity, Equity and Inclusion strategy for
implementation in FY23.
This strategy has been developed involving people across
Chorus. It addresses the challenges faced in our industry,
in particular with gender imbalance in tech, as well as
embracing Te Ao Māori and Hauora (Wellbeing).
The Board has asked for greater progress towards achieving our
Diversity, Equity and Inclusion (DEI) goals. They acknowledge
that our new DEI strategy, due to be delivered in August 2022,
with refreshed objectives will go a long way to helping us achieve
that ambition.
People from all backgrounds
are treated fairly at Chorus
MAY 2021MAY 2021
9.0
+
70
eNPS
OUT OF 10
MAY 2020MAY 2020
8.9
+
66
eNPS
OUT OF 10
MAY 2022MAY 2022
9.0
+
69
eNPS
OUT OF 10
I am treated like a valued
member of Chorus.
MAY 2021MAY 2021
8.6
+
51
eNPS
OUT OF 10
MAY 2020MAY 2020
8.4
+
46
eNPS
OUT OF 10
MAY 2022MAY 2022
8.6
+
56
eNPS
OUT OF 10
As the business has evolved, including the transformation journey
into an adaptive workplace, the requirement for an inclusive and
equitable culture has become paramount.
The engagement survey has two key questions that assess how
inclusive the culture is at Chorus.
The strategy is owned by the Board and Executive
team and there are four parts to the strategy:
FLEXIBLE
AND ADAPTABLE
WORKFORCE
WELLBEING
DIVERSE
LEADERSHIP
INCLUSIVE
CULTURE
1
3
2
4
29Connecting Aotearoa so that we can all live, learn, work and playChorus Sustainability Report 2022Thriving People
Flexible and adaptable workforce
Flex@Chorus, our approach to flexible working,
provides access to multiple flexible working options for
employees. This includes flexibility in work schedule,
flexible locations, part-time working hours and the ability
to stagger a return to work after parental leave.
The primary requirement for any request to work flexibly
is that it works for the individual, the team, the customer
and Chorus as a whole.
The COVID-19 pandemic accelerated our experimentation
with working flexibly to the point that most employees are
now working from home at least a couple of days a week.
As flexible working has become our new normal, we
need to continue to think about what the next iteration
of Flex@Chorus looks like. A project team is
working on how Chorus might re-imagine the future
of how we work. This is a collaborative process,
seeking input from our employees and involving
them in the design.
My work schedule is flexible enough to
accommodate my family or personal life.
MAY 2021MAY 2021
9.2
+
77
eNPS
OUT OF 10
MAY 2020MAY 2020
9.0
+
69
eNPS
OUT OF 10
MAY 2022MAY 2022
9.1
+
75
eNPS
OUT OF 10
I am satisfied with our flexible
working policy
MAY 2021MAY 2021
9.2
+
79
eNPS
OUT OF 10
MAY 2020MAY 2020
9.1
+
73
eNPS
OUT OF 10
MAY 2022MAY 2022
9.2
+
80
eNPS
OUT OF 10
Gender balance
Pay equity
We continue to monitor and report on remuneration
outcomes by gender to ensure pay equity at Chorus.
As a part of the annual remuneration review process, we
conducted a gender pay equity analysis for like positions.
This analysis identified no indications of gender bias
across similar positions.
At Chorus, the gender pay gap is calculated and reported
on via two different methods. The first is at a total
company level, comparing the median hourly rate for
women to the median hourly rate for men – irrespective
of role. By this measure, as of 30 April 2022, the median
gender pay gap was an aggregate total of -19.1%,
compared to -20.5% in the same period last year. This gap
primarily reflects women making up a larger proportion
of our junior roles. Addressing this structural role gap
requires a longer-term shift in which roles we attract
women into and a continued focus on ensuring more
women move into leadership roles.
The second method is by career level, comparing the
median hourly rate for women to the median hourly rate
for men across each of Chorus’ nine career levels (salary
bands). By career level our target is to have a pay gap no
greater than -2%. Significant improvements have been
made, and Chorus has achieved our goal of less than -2%
career level pay gap in eight of the nine career levels.
In six of the nine career levels, on average, females are
paid higher than males.
As part of our ongoing commitment eradicating the
gender pay gap, Chorus supported a March 2022 initiative
led by the organisation 'Mind The Gap', calling for
Aotearoa companies to register public pay gap reporting.
Chorus’ work and advocacy for reducing gender pay
gaps also featured in Global Women’s gender pay gap
campaign.
We’re committed to publicly reporting our ethnicity
pay gap once a standard, consistent methodology is
determined in New Zealand.
30Connecting Aotearoa so that we can all live, learn, work and playChorus Sustainability Report 2022Thriving People
Diverse leadership
Three focus areas are attached to our goal of diverse leadership
– gender balance, pay equity and ethnic mix.
We use the Global Women recommended target of a
40:40:20
1
gender ratio in our Board and People Leader
community. While we have made progress towards our
gender target at Board level, we have more to do to
achieve gender balance in our people leader community.
This means our people leader population isn’t
consistently reflective of our wider employee population
when gender is considered.
Despite several successful initiatives being in place,
such as equitable recruitment practices, a mentoring
programme, and targeted leadership development, we
recognised there was a need to challenge ourselves as
an organisation. A specialist external partner undertook
a workplace culture review involving a wide level and
demographic of our people. The outcomes from this
have been incorporated into our refreshed Diversity,
Equity and Inclusion strategy for implementation in
August 2022.
Diverse Leadership remains a priority that we continue
to work towards.
Figure 6:
Gender by role three year review
20%
40%
60%
80%
100%
0
EXECUTIVE
2022
EXECUTIVE
2021
14
EXECUTIVE
2020
DIRECTORS
2022
DIRECTORS
2021
DIRECTORS
2020
PEOPLE
LEADERS
2022
62
38
PEOPLE
LEADERS
2021
PEOPLE
LEADERS
2020
ALL
CHORUS
2021
ALL
CHORUS
2022
ALL
CHORUS
2020
59
41
5958
41
42
64
36
60
40
8686
144144
78
22
62
38
57
43
57
43
1 40% men, 40% women. 20% of any/either gender.
Ethnic mix
Chorus has 99% of our employee population’s ethnicity
data, well above the level of many organisations in
Aotearoa. People identifying as Māori and Pasifika has
increased but continue to be under-represented, both
in the people leader and Chorus overall population,
compared to the NZ population.
Ethnic diversity in our general employee population
remains an ongoing challenge for Chorus and is
exacerbated at the leadership level.
31Connecting Aotearoa so that we can all live, learn, work and playChorus Sustainability Report 2022Thriving People
Diverse leadership cont.
We believe that driving an inclusive culture and having
an ultimate goal of multi-culturalism will assist with
leadership progression for our Māori (and Pasifika) talent
as well as attracting and retaining Māori (and Pasifika)
talent, including at senior career levels.
Over the last 12 months, we've also focused on
developing a greater talent pipeline. We have continued
our partnership with Tupu Toa, an internship programme
aimed at creating pathways into professional careers
for Māori and Pasifika tertiary students and expanded
our support and involvement with our sponsorship of
Innovative Young Minds (IYM), an organisation promoting
STEMM subjects to teenage girls.
Figure 7:
Ethnicity by role 2022
20%40%60%80%100%
0
NZ EuropeanPacific PeoplesMāoriLatin / Middle East / AfricaOtherEuropeanAsian
PEOPLE
LEADERS
2022
ALL
CHORUS
2022
NOTE - these two % columns don't add to 100%. This is because our people can chose up to three ethnicities that they identify as, so where someone has more than one
they are represented in each of their ethnicities, but over the total headcount. This is consistent with how we report ethnicity splits elsewhere.
We also have well-received programmes in Chorus
designed to lift personal and leadership capability,
including:
MyGenius Within
The MyGenius Within programme is a personal leadership
programme that our people can choose to engage with.
The programme is delivered through four distinct, but
linked programmes:
1
Unlock My Genius:
increased self-awareness and confidence
Power Up My Personal Performance:
identify and show value and effectively deliver
Influencing Positive Outcomes:
the shift from tell to collaborate
Own My Career Development:
recognise strengths and transferable skills.
2
3
4
For those that then move towards more formal leadership
roles, the next level of formal capability build is through
the Emerging Leaders programme.
32Connecting Aotearoa so that we can all live, learn, work and playChorus Sustainability Report 2022Thriving People
Emerging Leaders
The Emerging Leaders programme was designed in
collaboration with Chorus employees. This nine-month
leadership programme is for those employees who are
new to leadership roles, have been identified as emerging
leaders of the future, or have a role that requires them
to influence and empower others to achieve business
outcomes.
During FY22, 29 people completed the programme and
a further 30 began and will complete in FY23.
Following the Emerging Leaders programme, the
next level of capability build is the LEAD leadership
development programme.
LEAD
The LEAD Leadership programme was designed to give
those in people leadership roles an understanding and
application focussed learning experience. The programme
was run in various iterations from 2018 – 2021, with the
last programme being delivered in the last half of 2021.
This programme evolved in 2022 and we're delivering a
programme to all People Leaders focussed on leading in
an adaptative environment. This programme will create an
understanding of what adaptative leadership is at Chorus,
the role of leaders in developing high-performing teams
and tools for planning and prioritising work and value
management.
Our final LEAD cohort of 28 people completed the
programme in December 2021.
Training and developmentFY20 FY21FY22
Average hours per FTE10 hours8 hours5 hours
Average spend per FTE$1,350$1,060$693*
Pasifika Nui
This programme is run externally by Capability Group
and Vector. The programme is specifically designed
for Pasifika Niu employees who have demonstrated
leadership capability and potential. The programme
focuses on articulating a personal vision and considering
their role in building diverse relationships, driving
improved performance, objective problem solving and
influencing others.
Mental Health First Aid
The Mental Health First Aid course develops people
leader and employee knowledge in recognising and
understanding signs of mental distress. The course
offers ways in which to provide support options for those
whose mental wellbeing is under stress.
UP programme
A leadership development programme dedicated to
developing the talent of our female employees ran
for the sixth consecutive year in FY22. Fourteen women
participated in the programme this year and three have
moved into more senior roles, or new roles within
Chorus. While the programme is well received, we plan
to pause it to work through what is required in learning
and development to assist with our diverse leadership
objectives.
* Delivery of our traditional face-to-face training was greatly reduced in FY22 due
to COVID-19 lockdowns. Instead the focus was on delivering online wellbeing
and mental health resources to help our people through the pandemic.
ONLINE
WELLBEING AND
MENTAL HEALTH
RESOURCES
FY22 FOCUS
ON DELIVERING
Diverse leadership cont.
33Connecting Aotearoa so that we can all live, learn, work and playChorus Sustainability Report 2022Thriving People
5
ATTENDEES
‘THE DRIVER’S SEAT SESSIONS’
RAN OVER TWO MONTHS TO GIVE
PEOPLE THE TOOLS TO COMBAT
MENTAL HEALTH ISSUES WITH
546
Wellbeing
The Peakon engagement survey rating for the Wellbeing index
remains relatively unchanged for the last 12 months at a high
NPS score of 63% in the top 10% industry ratings.
The continued impact of COVID-19 on our people remained at
the forefront of our wellbeing priorities in the last 12 months.
People have faced long periods of working from home and
pressures associated with COVID-19, including missing
connections with their colleagues in person, and we have
therefore continued to prioritise wellbeing.
People across all Chorus office locations are now being
encouraged back into a shared workplace.
Several wellbeing initiatives covering a broad scope of the
Chorus pillars of physical, mental, financial and career have
taken place in the last year. These have included promotional
campaigns highlighting the various types of resources and
support services through EAP and WellNZ, subsidised skin
checks via Molemap, flu vaccination vouchers, a culmination of
wellbeing support and resources shared in 'Manaakitanga Day'
and numerous Mentemia webinars on career development,
financial literacy and advice on mental and physical wellness.
We also celebrated and raised funds for Pink shirt Day, an anti-
bullying campaign and had some fun with a virtual quiz to raise
funds for Movember, a campaign for men’s health.
To assist Chorus employees with techniques and tools to
combat mental health issues and challenges associated with
work and home pressures, we also engaged with specialists
and professionals to undertake a virtual speaker series from
March 2022-May 2022. 'The Driver's seat sessions' were
focused on helping people get back some control in their lives,
while other speakers included psychologist Nigel Latta,
Dr Paul Wood, Cancer survivor David Downs and
Neurodiversity specialist, Callum McKirdy. All sessions had high
attendance, including members of our Board, feedback has
been incredibly positive.
Working here, I feel that I can
live a balanced, healthy lifestyle.
MAY 2021MAY 2021
9.1
+
73
eNPS
OUT OF 10
MAY 2020MAY 2020
8.6
+
56
eNPS
OUT OF 10
MAY 2022MAY 2022
8.8
+
63
eNPS
OUT OF 10
Chorus really cares about
my mental wellbeing
MAY 2021MAY 2021
8.9
+
65
eNPS
OUT OF 10
MAY 2020MAY 2020
8.7
+
60
eNPS
OUT OF 10
MAY 2022MAY 2022
8.8
+
63
eNPS
OUT OF 10
34Connecting Aotearoa so that we can all live, learn, work and play
Wellbeing cont.
Our standard employee benefits for permanent
employees include:
Two company leave
days per annum
Two wellbeing days per annum.
We also provided an additional
Wellbeing Day for Auckland-based
employees in FY22, due to the
extended COVID-19 lockdown
10 sick/domestic leave days
available from employment
commencement
Life, trauma and income protection
insurance – extending this to employee
partners at our Chorus rate
Subsidised Marram holiday
homes and healthcare
Retail discounts
Chorus Sustainability Report 2022Thriving People
Will It package – an online
Will creation service
Internet concession
One volunteer day per annum
Eight weeks paid leave for new parents
35Connecting Aotearoa so that we can all live, learn, work and play
Inclusive culture
In the last year, Chorus has been working towards
becoming an adaptive workplace with an inclusive and
equitable culture and has focused on a number
of initiatives:
Chorus Confidants
Chorus has a number of employees available as a safe
person to raise concerns about bullying, harassment and
discrimination, domestic violence and mental health, in a
confidential and non-judgemental manner.
The team have expanded in number, offering personal
support in all Chorus offices. Additional refresher training
has recently been confirmed for the group through St
John and Shine training on domestic violence. The team
meets with the Head of Diversity and Inclusion monthly
to confidentially report and discuss any approaches from
employees. Statistics are reported to our Health and
Safety Executive Steering Group.
Rainbow Community
Chorus was the proud recipient of the Rainbow
Tick Training and Development award at the 2022
Rainbow Excellence awards. In addition, two of our
employees were nomination finalists for the Rainbow
Ambassadorship award. Chorus continues to sponsor
this category for the Rainbow Excellence awards.
Unfortunately, COVID-19 caused the cancellation
of several external events that our Chorus Rainbow
Employee network was involved in organising, and
Chorus was due to sponsor such as the Big Gay Out.
Sponsorship funds for this event have been diverted to
a fundraising event for World Aids Day later in 2022.
Chorus Sustainability Report 2022Thriving People
Wellbeing
committees
Women’s
network
Maori and Pasifika
network
Mental Fitness
network
Rainbow
network
The networks meet regularly and hold events for their
members or broader groups of employees. Each network
has representation on our National Belonging Committee,
an umbrella group where all networks are represented
alongside employees passionate about supporting
inclusion at Chorus. The committee continues to work
collaboratively with the People and Culture team to
deliver diversity and inclusion initiatives based on the pillars
of our programme.
Employee Networks
We understand, value and welcome ethnic, gender and sexual
diversity at Chorus. We have a range of established employee
networks and committees to support an inclusive culture,
such as:
Within Chorus, our Rainbow Employee network is
undergoing a refresh to align with our revised Diversity,
Equity and Inclusion strategy and to become an even
more robust network. Network leads collaborated with
the People and Culture team to develop and publish
a Transitioning Gender policy which was promoted
through a webinar hosted by the network leads. Over 150
Chorus employees attended.
The Rainbow Tick accreditation remains valid, and
submission for the following year is due in
September 2022.
Promoting STEMM careers to female youth
Our external engagement has progressed with the
evolution of our sponsorship and support of Innovative
Young Minds, promoting STEMM (Science, Technology,
Engineering, Mathematics and Medicine) careers to
female youth. One hundred students participated in a
virtual Fibre Lab tour and Chorus employee participation
as mentors and speakers increased in number. We
intend to expand our involvement with supporting the
promotion of STEMM education for female youth in
FY23 in collaboration with our Sustainability team, as an
initiative of our 'Thriving People' pillar. In March, Chorus
celebrated International Women's Day with educational
resources, online articles and two internal panel events
with external guests. One focused on “Equity and
Inclusion” and the other on “Women in senior roles in
male dominated industries”. Both were well attended.
36Connecting Aotearoa so that we can all live, learn, work and playThriving PeopleChorus Sustainability Report 2022
Focus on an ethical
supply chain
We want to have sustainable and valuable
supplier relationships.
We’re committed to conducting our business with high
standards of social, labour and ethical conduct.
We’re focussed not just on cost but also on an enduring
relationship that delivers value to both parties and
encourages innovation, given the rapid change within
our industry. We consider a range of criteria in evaluating
potential suppliers, including environment, health and
safety, worker welfare and corporate reputation.
We encourage our suppliers to go beyond legal
compliance, drawing on internationally recognised
standards to advance social, labour and business ethics.
Our Supplier Code of Practice is administered by our
commercial team and has governance oversight from the
Board.
See www.chorus.co.nz/chorus-suppliers
Modern Slavery Statement
Our latest Modern Slavery Statement is available at
www.chorus.co.nz/governance
Our supply chains span around 1,100 direct suppliers
representing approximately $950m in procurement spend
in FY22. Most of our direct supplier spend is in Aotearoa.
We source a range of goods and services internationally,
mostly from suppliers in Europe, North America and Asia
who also have a New Zealand presence. Beyond our service
company partners, we have also surveyed key suppliers to
better understand their risks and responses to
modern slavery.
For FY22, we focussed on imported manufactured goods,
especially in the electronics and telecommunications
network equipment sectors. The responses from our
suppliers indicate that they share our commitment to the
proper treatment of all workers and that they are taking
steps to address the risk. Many of our suppliers report
under the UK reporting regime, and several submit
statements under Australian legislation. We also manage
modern slavery risks during the procurement lifecycle:
including tendering, supplier selection; prequalification;
contracts – through strong terms and conditions;
and an ongoing worker welfare programme and audit
regime focused on our field workforce to assess supplier
performance.
Worker welfare
We expect our suppliers to share our commitment that all
people are treated fairly.
We work closely with our service company partners,
Downer, UCG and Ventia, to maintain our network, meet
customer demand for fibre connections and deliver a
good customer experience. This workforce numbers
about 2,300 people and is reducing as the fibre network
rollout concludes and we retire overlapping areas of our
copper network.
Our worker welfare team monitors our contractor and
subcontractor field workforce within Aotearoa. The aim is
to make worker welfare an everyday part of our business,
like Health and Safety. Our initiatives include:
• surveying field workers directly to help identify any
potential welfare issues
• promoting awareness of our worker welfare
commitment and support channels, such as our online
portal and independent whistleblower process
• employment standards training for network
subcontractors
• an online portal for Chorus employees to log
confidential reports of potential worker welfare
incidents or complaints
• worker welfare training for technician facing employees
so they can identify any form of mistreatment to
workers, from signs of bullying and harassment to
instances where workers are not provided with their full
legal entitlements
• inspections or audits performed by both independent
third parties and Chorus employees to ensure
compliance with employment obligations
• regular reporting to the Board on our contractor
workforce
• working with other Aotearoa organisations and
industries to share our experience and knowledge.
Our cross-business governance team oversees any
investigation of actual or potential work mistreatment
and maintains oversight of the service companies’
worker welfare programmes. If we identify worker
welfare issues, we'll notify relevant regulatory authorities
and, where appropriate, ban companies from working on
our network.
See https://worker-welfare.chorus.co.nz
37Connecting Aotearoa so that we can all live, learn, work and playChorus Sustainability Report 2022Thriving People
Codes of ethics
Our directors and employees are expected to act
honestly and with high standards of personal integrity.
Our codes of ethics set the expected minimum standards
for professional conduct. They also facilitate behaviours
and decisions that are consistent with our values,
business goals and legal and policy obligations.
Annual training is provided to our directors and
employees, including part-time workers and contractors.
Our people are encouraged to report any unethical
behaviour and are asked annually to register any potential
conflicts of interest. This process is subject to internal
audit and all reported breaches are investigated. A
third-party review in 2019 benchmarked our compliance
function against industry best practice.
Policies that reinforce the behaviours we expect at
Chorus, include:
Bribery and gifts
Acceptance of bribes, or gifts and other benefits
which could be perceived as influencing decisions, are
prohibited under our codes of ethics. Our Gifts and
Entertainment policy applies to all directors, employees
and contractors. Gifts and entertainment over $150
require approval.
Chorus is not involved in any ongoing bribery and
corruption cases and no fines or settlements were
incurred for anti-competitive business practices in FY22.
Our Supplier Code of Conduct requires our suppliers to
comply with laws relating to anti-bribery and corruption.
This includes bribery, abuse of power, extortion, fraud,
deception, collusion, cartels and embezzlement.
Anti-bullying, harassment and discrimination
We’re committed to a psychologically and physically
safe working environment and we take a zero tolerance
approach to bullying, harassment and discrimination.
Anti-bullying training is provided each year. Our policy
reflects Aotearoa legislation, such as the New Zealand
Bill of Rights Act 1990 and Human Rights Act 1993,
prohibiting discrimination and protecting the right to
freedom of expression.
Whistleblowing and fraud
The recent Protected Disclosures (Protection of
Whistleblowers) Act 2022 provides enhanced legislative
protection for employees who notify an appropriate
authority about serious wrongdoing in, or by,
an organisation.
We encourage confidential reporting of serious
misconduct or wrongdoing and suspected fraud or
corruption. A dedicated whistleblower email address and
phone number is provided. These are monitored by PwC
and are available to all employees and subcontractors.
A dedicated email address is also available for reporting
suspected fraud.
We did not
receive any reports
of serious instances
of unethical behaviour
by our employees
in the year to
30 June 2022.
38Connecting Aotearoa so that we can all live, learn, work and playChorus Sustainability Report 2022
Disclose the organisation’s governance around climate-related risks and opportunities
Describe the Board’s oversight
of climate-related risks
and opportunities.
Our Board is responsible for Chorus’ risk management framework and governance. The Board expects Chorus to understand
the risks, opportunities and threats to its current and future business environment and respond to these tactically and strategically.
This includes:
• annually setting risk appetite and tolerances and determining principal risks;
• approving and regularly reviewing our Managing Risk policy and supporting framework;
• promoting a culture of proactively managing risk; and
• through our Audit Risk Management Committee (ARMC), providing risk oversight and monitoring.
Principal risks are our key risks to the achievement of our strategy. These are assessed on a risk profile identifying likelihood of
occurrence and potential severity of impact. Current principal risk categories are identified via a comprehensive enterprise risk
management framework encompassing financial and non-financial risks. They include anticipating and responding to:
• Health, safety and wellbeing risks: Working to keep safe the people we owe duties to.
• Commercial and Financial sustainability risks: Maintaining appropriate capital management and credit settings.
• Core services risks: Core service availability and network resilience.
• People and skills risks: Ensuring Chorus attains and retains employees with the capabilities to achieve its strategic objectives.
• Legal, regulatory and contractual risks: Working within the regulatory and legal environment.
• Stakeholder and Customer confidence / reputation risks: Attaining and retaining a positive reputation with key stakeholders
and customers.
• Innovation risks: Identify and pursue innovation and opportunities that will enhance Chorus.
Our climate change risks and opportunities are reviewed within this framework.
See
Risk Management on
page 6.
Describe management’s role
in assessing and managing
climate related risks
and opportunities
Principal risks are owned by relevant executives. This promotes integration into operations and planning and a culture of proactive risk
management. Notwithstanding individual ownership, our CEO and executive hold collective responsibility for considering how risk and
events interrelate and for managing our overall risk profile.
Executive Management also consider unforeseen and emerging risks on a six-monthly basis and review Business Unit risks quarterly.
Climate change risks may be reflected as a Principal, Emerging or Business Unit risk dependent on the potential impact and likelihood
of the risk to Chorus’ strategy.
Aspects of operational risks are identified under our risk management framework as climate-related risks. This is largely in relation to
core service availability and network resilience within the principal risk of ‘core services’. The GM Customer and Network Operations is
responsible for operational risks relating to our nationwide physical network. Mitigation includes planning for network deployment and
protection, as well as ongoing maintenance and fault management.
In FY22 we held a series of internal workshops to review our climate-related risks using our general risk management process;
• subject matter experts across different business units were asked to identify and prioritise physical and transition risks. With the output
being our first dedicated climate risk register.
• each risk (likelihood) and the potential consequences (impact) were analysed and recorded in a climate risk register.
• business owners have been assigned to each risk with the expectation of quarterly reviews.
See
Strategy and Governance,
starting on page 4, and Risk
Management on page 6.
Governance
Appendix 1: Compliance with Task Force on Climate-related Financial Disclosures (TCFD)
TCFD Appendix
Aotearoa is in the process of making climate-related disclosures mandatory for a number of
entities, including large, listed issuers such as Chorus. These mandatory disclosures
will apply for Chorus’ 2024 annual reporting and are expected to largely follow the TCFD
framework*. The following is our current assessment on our progress against this framework.
With the introduction of our first dedicated climate risk register and Emissions Reduction Plan,
we'll be prioritising climate adaptations and mitigation in the coming years.
* Overall we're confident in our ability to meet the new standards. In FY23, we'll be commissioning
a report to assess the potential risks that flood and extreme weather events may have on our
business, based on the latest climate change scenario analysis.
39Connecting Aotearoa so that we can all live, learn, work and playChorus Sustainability Report 2022TCFD Appendix
Disclose the actual and potential impacts of climate-related risks and opportunities on the organisation’s businesses, strategy and financial planning where such information is material.
Disclose the climate-related
risks and opportunities the
organisation has identified over
the short (0-3 years), medium
(3-10 years) and long-term
(10+ years)
Physical risks and opportunities
Operational risk created by extreme weather has been identified as our main climate-related risk over the short to medium
term, as assessed against a risk profile identifying likelihood of occurrence and potential severity of impact.
However, based on current information, the physical risks identified below are not considered material in the short to
medium term.
See Network Reliability,
starting on page 9 and
Thriving Environment, starting
on page 11.
Strategy
RiskNature of risk/opportunity Response
Extreme weather events
(e.g. high rainfall, flooding, wind)
Time horizon: short to medium
• Damage or disruption to our network
assets can affect the delivery of
telecommunications services to our
customers (retail service providers) and their
end users.
• Prolonged service disruption may have a
detrimental financial and/or reputational
impact, particularly where it impacts a large
area or number of consumers.
• Significant damage may require
replacement or relocation of assets.
• Continued growth in fibre uptake and
shutdown of copper increases network
resilience because fibre is less susceptible to
weather-related faults
• Ongoing monitoring of network performance
in extreme weather to assess trends:
annual repairs/maintenance related to
extreme weather was immaterial in FY22
• Investment in network resiliency (e.g. fibre
backhaul upgrade and fibre to premises in
high rainfall area of South Island West Coast;
South Dunedin exchange building flood wall)
• Climate risk included as part of asset
management planning with detailed flooding
risk analysis intended in FY23
Sea-level rise
Time horizon: long term
• External impact assessment in FY19 screened
key network assets with 0.5 metre sea-level
rise scenario (using projections to 2060
under representative concentration pathway
8.5H+) and identified potential risk to;
1. Five telephone exchanges of varying size
2. 0.3% or ~260 kilometres of core fibre route.
3. Less than 0.5% of point assets (exchanges,
sites, terminal enclosures, underground
utility boxes, and poles).
• Network asset exposure will reduce over time
as copper network is exited in fibre areas.
• Expect to revisit assessment in future as new
climate change data becomes available to
inform longer term asset management.
40Connecting Aotearoa so that we can all live, learn, work and playChorus Sustainability Report 2022TCFD Appendix
Disclose the actual and potential impacts of climate-related risks and opportunities on the organisation’s businesses, strategy and financial planning where such information is material.
Transitional risks and opportunities
Climate change may also directly or indirectly affect our business through changes in regulatory requirements (e.g. mandatory
TCFD reporting) or increased pricing for non-renewable energy sources (e.g. diesel required for back-up power generators and
carbon offsets). These effects are not considered material.
RiskNature of risk/opportunity Response
Energy sources
Time horizon: medium to long
• Electricity is our largest source of carbon
emissions at 12,861 tonnes-CO2e in FY22.
The national grid is ~79% renewable with
significant reliance on hydro generation
that can vary depending on weather patterns.
• We have developed an Emissions Reduction
Plan that focusses on opportunities to reduce
carbon emissions and the energy costs
associated with our network.
• Our electricity consumption is expected
to reduce by 25% as our copper network is
retired in areas with our more efficient fibre
network.
• The national grid averages ~80% renewable
and is expected to become more renewable.
• We are exploring further investment in
renewable energy capability (e.g. solar) and
electric vehicles.
• Our new electricity supplier is carbon zero
certified.
Market/reputation
Time horizon: short to medium
• Growing awareness of carbon emissions
may influence consumer preferences.
• We commissioned a study that found fibre is
the lowest emissions broadband technology
as data/speed increases.
• Reliable high-speed broadband is helping
consumers abate their own emissions
through cloud based services, video
conferencing and reduced commuting
Strategy cont.
Describe the impact of climate-
related risks and opportunities
on the organisation’s business,
strategy and financial planning.
The impact of climate-related risks and opportunities on our business, strategy and financial planning has been limited to date.
Our ongoing investment in a fibre to the premises network is helping mitigate the most significant potential transition and
physical risks related to climate change.
Our FY19 climate change impact assessment has been used along with other network information, including experience
from past and recent extreme weather events, to inform our ongoing network planning and management practices. Our new
Emissions Reduction Plan provides further focus on emissions reduction opportunities and potential energy savings.
41Connecting Aotearoa so that we can all live, learn, work and playChorus Sustainability Report 2022TCFD Appendix
Disclose the actual and potential impacts of climate-related risks and opportunities on the organisation’s businesses, strategy and financial planning where such information is material.
Describe the resilience of the
organisation’s strategy, taking into
consideration different climate-
related scenarios, including a 2°C
or lower scenario.
Our current and long-term strategies are considered to be largely resilient to climate-related risks, including 2°C or lower
scenarios, because:
• our investment in a fibre optic network is enhancing the weather-related fault performance of our services relative to our
current copper network.
• we are reducing sites and network previously required for our copper network.
• current modelling suggests limited potential impact on our network assets from sea level rise over a long timeframe.
• demand for the high-speed broadband capability delivered by our network is expected to continue given it is an essential
utility service.
See Thriving Environment,
starting on page 11 and
Network Reliability, starting on
page 9.
Strategy cont.
Disclose how the organisation identifies, assesses, and manages climate-related risks.
Describe the organisation’s
processes for identifying and
assessing climate-related risk
As noted in the Governance and Strategy sections above, climate-related risks are identified within our risk management
framework. Further detailed assessment is undertaken on aspects of the identified risks to inform our risk management
strategies.
In 2022 this included pan-Chorus workshops to revisit our climate-related risks and opportunities, as well as the development
of an Emissions Reduction Plan. The FY19 assessment of climate-related risk to our network assets entailed the use of specialist
external consultants working with input from a cross-functional Chorus team.
We have management level programmes focussed on initiatives such as network protection and we undertake insurance-related
risk mitigation assessments on an annual basis. Our network teams are continuing to develop their awareness of potential
climate change risk as local councils undertake and produce further data analysis.
See Strategy and Governance,
starting on page 4, and Risk
Management, starting on
page 6.
Describe the organisation’s
processes for managing
climate-related risks.
As detailed above, our management of climate-related risks is consistent with the process used for other risks. Principal risks are
allocated to individual executives to manage and risk mitigation initiatives are identified as part of this process.
Using the example of network risks from flooding or sea-level rise, we use external data and our experience from past and
recent extreme weather events, to inform our ongoing network planning and management practices. For example:
• we have a regular programme of building maintenance that includes flood protection work for identified ‘at risk’ exchanges.
• we use geotechnical surveys to identify potential landslip and other topographic risks when selecting fibre routes in rural areas.
• we place our cables on the downstream side of bridges, as protection against flood damage.
• we use network expansion projects as opportunities to enhance network route diversity, thereby increasing the robustness of our
network (e.g. West Coast rollout to establish network route diversity for lower South Island).
• we have begun exiting some ‘at risk’ network assets as we shut down parts of our copper network.
See Strategy and Governance,
starting on page 4, and Risk
Management, starting on
page 6.
Risk Management
42Connecting Aotearoa so that we can all live, learn, work and playChorus Sustainability Report 2022TCFD Appendix
Disclose how the organisation identifies, assesses, and manages climate-related risks.
Describe how processes for
identifying, assessing, and
managing climate-related
risks are integrated into the
organisation’s overall risk
management.
As noted above, the identification, assessment and management of climate-related risks is undertaken within our existing
risk management practices and framework. Identified risks and related actions are monitored and updated quarterly.
Where risks are above our risk tolerance we may implement additional mitigation activity.
See Strategy and Governance,
starting on page 4, and Risk
Management on page 6.
Risk Management cont.
Disclose the metrics and targets used to assess and manage relevant climate-related risks and opportunities where such information is material.
Disclose the metrics used by
the organisation to assess
climate-related risks and
opportunities in line with its
strategy and risk
management process.
We measure energy and fuel usage across our network and monitor our greenhouse gas emissions. We have a target
to reduce our scope 1 and 2 emissions by 62% by FY30, from FY20 levels.
Data usage metrics are useful as an indicator of the reduction in emissions intensity as we transition to a fibre-based
network and data volumes continue to grow.
Fault performance and associated cost measures are relevant in the context of monitoring network resilience.
See Thriving Environment,
starting on page 11.
Disclose scope 1, scope 2,
and if appropriate, scope
3 Greenhouse Gas (GHG)
emissions, and the related risks.
We have reported our scope 1, 2 and 3 emissions (limited) annually to CDP since we were established as a listed company
in 2011. Our emissions performance for the last three years is available on page 18. A new detailed analysis of our scope 3
emissions is provided in Appendix 2 on page 43 and 44.
Network electricity consumption accounts for most of our combined scope 1 and 2 emissions. Our new Emissions Reduction
Plan focusses on energy efficiency, reducing energy use across our network and extending our use of solar as a renewable
electricity source. The shutdown of large parts of our copper network, as end users migrate to the newer fibre network,
will reduce our electricity needs and related emissions by about 25%.
We expect our scope 3 emissions to reduce as our fibre rollout ends and fibre uptake grows because, for example,
less technician visits will be required for installations. Fault-related activity is also lower on the new fibre network.
See Thriving Environment,
starting on page 11.
Describe the targets used by
the organisation to manage
climate-related risks and
opportunities, and
performance against targets.
Our Emissions Reduction Plan will see us reduce our electricity consumption by 15% over the next three years and reduce our
corporate fleet by 25% by the end of next financial year.
The rollout of our fibre to the premises network since 2011 is enabling the transition of end users to a more energy efficient
and resilient network. We are on track to complete this network rollout by December 2022 and have achieved 69% uptake of
the fibre network to date. By continuing to drive fibre uptake higher we can begin to shut down our copper network, thereby
contributing to our carbon reduction target through reduced electricity usage.
Fibre broadband enables the transmission of unlimited data at higher speeds than other broadband technologies, with lower
associated emissions. Average data usage per connection on our network is growing significantly each year and fibre consumers
averaged 567 gigabytes in June 2022 vs 282 gigabytes vs consumers on copper broadband. We forecast average monthly usage
to reach 4,000GB by 2033. This year we committed to the Science-Based Target initiative and reset our target to reduce scope 1
and 2 emissions 62% by FY30, from a FY20 base year.
See Thriving Environment,
starting on page 11.
Metrics and Targets
43Connecting Aotearoa so that we can all live, learn, work and playChorus Sustainability Report 2022
Appendix 2: Greenhouse gas inventory
TCFD Appendix
We use the latest emissions factors from the Ministry for Environment (updated April 2022) to calculate our emissions.
Scope 1 and 2*
ENERGY EMISSIONS (tonnes-CO2e)FY20FY21 FY22
Electricity usage9,34312,24812,861
Diesel generators170172273
Refrigerants566549601
Transpor t215203127
Natural gas998227
TOTAL ENERGY CONSUMPTION (tonnes-CO2e)10,39313,25413,889
* We’ve restated emissions for prior years where revised emission factors and activity levels have been available. Therefore emissions will vary from those previously reported.
44Connecting Aotearoa so that we can all live, learn, work and playChorus Sustainability Report 2022TCFD Appendix
Scope 3 by category
GHG CATEGORYDETAILCALCULATIONFY22
(TONNES CO2-E)
Upstream scope 3 emissions
1. Purchased goods and services
53% of material spend based off five largest physical material suppliers for consigned and
inventory items (Nokia, Commscope, Humes, Prysmian & Hexatronic)
g-CO2e/tkm2,545
2. Capital goodsN/A. Captured under 1. Purchased goods and servicesN/AN/A
3. Fuel and energy useElectricity – customer’s electricity use in Chorus exchange buildings
Electricity – Transmission and distribution line losses
g-CO2e/kWh
g-CO2e/kWh
2,128
1,935
4. Upstream transportation and distributionOutsourced service company fleet fuel and WTT - diesel
Outsourced service company fleet fuel - premium
Outsourced service company fleet fuel - regular
g-CO2e/litres
g-CO2e/litres
g-CO2e/litres
5,558
0.30
125
5. Waste generated in operationsWaste to landfill – corporate offices
Waste to landfill – Chorus network. N/A as it's inert waste.
g-CO2e/kg
g-CO2e/kg
28
0
6. Business travelFlights - domestic - fuel and WTT
Flights - international long haul - fuel and WTT
Flights - international short haul - fuel and WTT
Flights - trans-Tasman - fuel and WTT
Rental cars
Taxis
Accommodation (domestic)
g-CO2e/pkm
g-CO2e/pkm
g-CO2e/pkm
g-CO2e/pkm
g-CO2e/km
g-CO2e/$
g-CO2e/$
200
0*
0*
2
0.8
4
6
7. Employee commuting Employee commuting
Working from home
g-CO2e/km
g-CO2e/e
124
87
8. Upstream leased assetsN/A. Chorus' equipment located in suppliers’ exchange buildings is included (in scope 2).N/AN/A
Downstream scope 3 emissions
9.
Downstream transportation and distributionTransportation and distribution of equipment and spares.g-CO2e/km7
10. Processing of sold productsN/A. Some components of other customers' networks in the value chain are included
under 3. Fuel and energy use.
N/AN/A
11. Use of sold productsElectricity - ONT (kWh)g-CO2e/kWh6,850
12. End of life treatment of sold productsN/A – all e-waste and most network waste is recycled.N/AN/A
13. Downstream leased assetsN/A. Customer electricity on network/ICT equip in Chorus' exchanges included
under 3. Fuel and energy use.
N/AN/A
14. FranchisesN/A – not relevant to Chorus' business.N/AN/A
15. InvestmentsN/A – not relevant to Chorus' business.N/AN/A
TOTAL SCOPE 3 EMISSIONS19,601
* reported as zero due to COVID-19 travel restrictions in place for FY22. Chorus' GHG inventory has not been independently verified.
45Connecting Aotearoa so that we can all live, learn, work and playChorus Sustainability Report 2022TCFD Appendix
Glossary
ADSLAsymmetric Digital Subscriber
Line - a copper-based technology
that can provide basic fixed
line broadband services.
Board Chorus Limited’s Board of Directors.
CO2eCarbon dioxide equivalent.
Emissions Emission sources are categorised by
scope to manage risks and impacts
of double counting. There are three
scopes in greenhouse gas reporting.
FWA 4G / 5GFixed Wireless Access 4th
/ 5th generation.
FYFinancial year – twelve months
ended 30 June. e.g. FY22 is from
1 July 2021 to 30 June 2022.
GHGGreenhouse gas.
GHG InventoryA quantification of an organisation’s
greenhouse gas sources, sinks,
emissions and removals.
GPONGigabit Passive Optical Network.
Layer 1The physical cables and
co-location space.
Layer 2The data link layer, including broadband
electronics, within the Open
Systems Interconnection model.
MbpsMegabits per second – a measure of
the average rate of data transfer.
NZ IFRSInternational Financial Reporting
Standards – the rules that the financial
statements have to be prepared by.
P2PWhere two parties or devices are
connected point-to-point via fibre.
pkmPassenger-kilometre (unit of
measure for transport).
RABRegulatory Asset Base refers to
the value of total investment by a
regulated utility in the assets which
will generate revenues over time.
RBIRural Broadband Initiative – refers to
the Government programme to improve
and enhance broadband coverage in
rural areas between 2011 and 2016.
RefrigerantsA substance or mixture used in a
heat pump and refrigeration cycle.
Scope 1Direct emissions from sources that are
owned or controlled by a company.
Scope 2Indirect emissions from the
generation of purchased electricity
consumed by a company.
Scope 3Indirect emissions from the
value chain of a company.
ShareMeans an ordinary share in Chorus.
TSOTelecommunications Services
Obligation – a universal service
obligation under which Chorus
must maintain certain coverage and
service on the copper network.
TSRTotal shareholder return.
UFBUltra-Fast Broadband refers to the
Government programme to build a fibre
to the premises network to about 85%
of New Zealanders. UFB1 refers to the
original phase of the rollout to 75% of
New Zealanders. UFB2 and UFB2+ were
subsequent phases announced in 2017.
VDSLVery High Speed Digital Subscriber
Line – a copper-based technology
that provides a better broadband
connection than ADSL.
Directory
Registered Offices
NEW ZEALAND
Level 10, 1 Willis Street
Wellington, New Zealand
P: +64 800 600 100
AUSTRALIA
C/– Allens Corporate Services Pty Limited
Level 28, Deutsche Bank Place, 126 Phillip Street,
Sydney, NSW 2000, Australia
P: +61 2 9230 4000
https://company.chorus.co.nz/sustainability
ARBN 152 485 848
---
Our network and our people proved resilient in
another operationally challenging year. Data
demand and fibre uptake continued to grow,
underpinning a solid financial performance. With
the fibre rollout programme drawing to a close,
Chorus returned to earning more than it is investing
in the network for the first time in a decade.
Continued strong growth in demand for fibre broadband
delivered underlying revenue of $959 million, up from restated
$955 million in FY21.
2
Careful cost management partly mitigated
inflationary and COVID pressures to achieve underlying
operating expenses of $299 million, up $1 million from FY21.
This produced underlying FY22 EBITDA of $660 million, up
$3 million from restated FY21 EBITDA of $657 million.
2
A further $6 million of revenue from our network optimisation
programme and a legal settlement, together with the release of
a $9 million holiday pay provision, achieved reported EBITDA of
$675 million. Net profit after tax was $64 million compared to a
restated total of $51 million in FY21.
2
Our move to positive free cash flow enables us to increase
dividend payments to shareholders. We’ll pay a final unimputed
dividend of 21 cents per share on 11 October 2022, bringing
total dividends for FY22 to 35 cents per share. For FY23 we’re
increasing dividend guidance from a minimum of 40 cents per
share to 42.5 cents per share. FY24 guidance has increased to a
minimum of 47.5 cents per share.
dear investors
Dividend reinvestment plan
for shareholders
A dividend reinvestment plan is available to our Australian
and New Zealand resident shareholders. There will be no
discount rate applied for the 11 October 2022
dividend payment.
If you haven’t previously registered to participate and wish
to do so, you’ll need to register your participation by
5:00pm (NZ time) on 14 September 2022.
You can register, or deregister, by logging into your
Computershare profile at www.investorcentre.com/nz
or downloading the Participation Notice at
www.chorus.co.nz/dividends and returning it to
Computershare.
The full terms of the reinvestment plan can be read
in our Offer Document dated February 2016 at
www.chorus.co.nz/dividends, or you can request a
copy free of charge. Our most recent audited financial
statements, and auditor’s report, are included in our 2021
annual report, which is available free of charge on request
and at www.chorus.co.nz/financial-results.
1 Excludes partly subsidised education connections provided as part of Chorus’ COVID-19 response.
2 Earnings before interest, income tax, depreciation and amortisation (EBITDA) is a non-GAAP profit measure. We monitor this as a key
performance indicator and we believe it assists investors in assessing the performance of the core operations of our business.
3 Previously reported FY21 EBITDA and net profit after tax have been restated to reflect an ongoing change in accounting treatment of field services
revenue for roadworks. Refer to page 34 of the 2022 Annual Report for the detailed accounting adjustments.
4 Based on the average response to four key engagement questions.
FY22 result overview
Fibre connections
1
FY22
959,000
FY21
871,000
Broadband connections
1
FY22
1,189,000
FY21
1,180,00
EBITDA
2
FY22
$675m
FY21
3
$657m
Dividend
FY22
35cps
FY21
25cps
Connecting
Aotearoa
so that we can all live,
learn, work and play
Fixed line connections
1
FY22
1,304,000
FY21
1,340,000
Net profit after tax
FY22
$64m
FY21
3
$51m
Customer satisfaction
FY22
Installation
FY22
Intact
8.2 out of 10
(target 8.1)
7.3 out of 10
(target 7.5)
Employee engagement score
4
FY21
8.5 out of 10
4
FY21
8.5
Figure 1 :
Average monthly usage per connection on our fibre network
Our objective heading into FY22 was to keep unlocking the
potential of fibre by continuing to connect more people and
technology to our network. COVID continued to make that
difficult with lengthy lockdowns, followed by the ongoing
effects of illness on our workforce and consumer activity.
Despite this, we added another 88,000 fibre connections
and fibre uptake grew from 65% to 69% of addresses within
our Ultra-Fast Broadband (UFB) fibre footprint. With direct
contact with householders curtailed, we pivoted from
suburban fibre installation campaigns to promoting activation
of pre-installed fibre sockets. This helped win back a growing
number of connections and kept us on track to reach
one million fibre connections by the end of December.
Our 11-year public-private partnership with the Government
is fast approaching its conclusion. Just 17,000 or so homes
and businesses remain to have fibre built past them and this
will be done by the end of December. During the year we
were pleased to complete another project, largely funded
by the Government’s Provincial Growth Fund, to extend
fibre backhaul along 250 kilometres of the South Island’s
West Coast. This has opened up fibre and mobile network
connectivity for remote but key communities like Haast, as
well as strengthening the resilience of the regional network.
Increased consumer reliance on broadband for working,
streaming and learning continued to drive demand for
reliable high-capacity broadband. The number of 1 gigabit
per second (Gbps) connections increased to 23% of
our consumer fibre connections, up from 19% last year.
In December, we gave more than 600,000 homes and
businesses a speed boost. Residential consumers on our
most popular 100 megabit per second (Mbps) plans were
able to upgrade to 300Mbps at no additional wholesale
charge. We’re also starting to see momentum in the number
of consumers taking our next generation Hyperfibre
services of 2, 4 and 8Gbps. Together, these developments
are catapulting Aotearoa New Zealand up global fixed line
broadband rankings.
Fibre’s operational electricity needs and associated carbon
emissions are lower than other broadband technologies,
particularly at higher data speeds. This enabled us to support
a 23% increase in data traffic with only a small uplift in total
network electricity usage during the year. Total traffic across
our network rose the equivalent of 1.3 billion gigabytes,
to 7,140 petabytes, while monthly average household data
usage for fibre consumers grew from 500GB to 567GB.
In our planned fibre areas broadband connections grew
by 27,000. This helped us to grow total fibre and copper
broadband connections nationally by 9,000 to 1,189,000.
This total excludes the 9,000 school student households
we continue to support with partly subsidised broadband
connections as part of a Ministry of Education COVID
response. We ended the year with 1,304,000 fixed line
connections, down 36,000 lines compared with a reduction
of 75,000 lines in FY21. Predictably, most of this reduction
was again in areas where our copper network competes with
alternative fibre networks.
1 January 2022 marked our transition to a utility-style
regulatory framework for fibre, replacing the contractual
framework with government that had applied through
the fibre rollout. After many years of discussion and
implementation we now have clarity on the parameters that
will shape our investment choices. These include the starting
regulated asset base of $5.4 billion
1
and our maximum
allowable revenue for the next three years, which includes
some allowance for inflation.
The new framework also brings a regulatory focus on
quality of service and customer satisfaction. Customer
experience has been a priority we’ve worked to embed
within our organisation for many years. In FY22 this included
implementing a new fibre fault restoration measure and
continuing to work on improving the fibre connection
experience for homes with an existing or ‘intact’ fibre socket.
While we achieved a strong result on the first measure at
8.2 out of 10, there’s plenty more to do to lift the intact
experience from 7.3 out of 10.
1 Currently subject to a Commerce Commission finalisation process.
FY22 overview
0
100
200
300
400
500
700
600
Jun-21Dec-20Jun-22Dec-21Jun-20Dec-19Jun-19Dec-18Jun-18Dec-17Jun-17Dec-16Jun-16Dec-15
DownstreamUpstream (shown from June 2020 onwards)
Average monthly usage (gigabytes)
COVID-19 lockdowns
With the core elements of our regulatory
framework now settled and the finish line for
our fibre rollout in sight, we’re shifting focus to
a more operational future. Connecting Aotearoa
so that we can all live, learn, work and play is our
refreshed organisational purpose. Achieving this
means continuing to grow uptake of our network
so its socio-economic benefits help power the
country’s digital future.
By the end of 2022 we’ll have brought fibre to the last
community under our public-private partnership with the
Government and we expect to have reached our target of
one million fibre connections. That still leaves just under
30% of homes and businesses that have yet to choose fibre
within our fibre footprint.
Auckland, with about a third of the national population, has
shown that more than 80% uptake is achievable. To keep
driving uptake we need to keep refining our fibre value
proposition and continue making the customer experience
as seamless as possible for our retailers and consumers.
This isn’t simple when we don’t have the direct relationship
with consumers, but our retail service provider survey shows
the improvements we’ve made over FY22 are heading in the
right direction. Our new service company structure is an
opportunity to simplify and enhance our operations further.
In the short term, COVID will continue to cast a shadow
over our business and the wider economy. Although our
pipeline of new housing developments remains strong
given historical housing shortages, population growth has
slowed with net migration trending to negative. We’re seeing
inflationary pressures, particularly in our direct labour costs
and through our service companies. We’re also conscious of
the pressure on consumers, so we’ve chosen not to apply the
full inflationary increases we’re permitted across all products
from October. On our most popular 300Mbps service we’re
holding the increase at 5.5% while our 1Gbps service will only
increase 3.6% after no price changes for several years.
At the same time, we’re reducing the pricing of our
multi-gigabit Hyperfibre services. Of the almost 1,000
Hyperfibre connections to date, more than three-quarters
are residential consumers. This points to the continued
consumer appetite for better broadband. Schools have also
begun to adopt Hyperfibre services so they can provide
enhanced bandwidth and reliability across multiple users as
more student learning moves online.
Our confidence in fibre’s future proof capability keeps
growing. International investment in fibre is surging and in
2021 fibre became the most prevalent broadband technology
in the OECD, with New Zealand ranked eighth for fibre
uptake. Like here, multi-gigabit fibre services are emerging
in overseas markets. There’s no doubt that future consumer
applications, whether cloud-based gaming or virtual reality in
the metaverse, are going to drive demand for higher speeds
and consistency. When these propositions develop mass
market followings, the network demands will be substantial.
Fibre is easily scalable for that demand and our 25Gbps trial
demonstrated a clear roadmap for even better capability.
While COVID-19 has accelerated digital adoption, we need
to work hard to ensure this doesn’t widen the socio-
economic digital divide and reinforce the multiple barriers
to digital inclusion.
We’re committed to achieving true digital equity through
understanding, collaboration, and effort so that no one gets
left behind. During the pandemic we’ve focussed our support
on student connections, digital skills uplift for seniors and
helping the charitable sector embrace digital. These initiatives
are continuing into FY23 and we’re holding pricing flat on our
low-cost Home Fibre Starter service.
As broadband capacity and reliability needs grow, so too will
the digital divide between rural and urban Aotearoa. There’s
a growing body of evidence that broadband penetration
needs a high-quality broadband connection to maximise the
socio-economic benefits. Fibre offers a path to reliable high-
capacity broadband that doesn’t need recurring government
funding top-ups and supports national carbon emissions
reduction goals. That’s why other countries are extending
fibre as far as they can.
We believe that rather than kicking the can down the road
with piecemeal solutions, pragmatic policy settings are
available to enable us to reach 90% of Kiwis with fibre.
That three percent increase represents 65,000 customers
located relatively close to rural centres. Perhaps we can go
even further.
In urban areas, growing fibre uptake means we’re moving
from trialling the withdrawal of copper services to a more
production-like process. Of the approximately 2,500 copper
broadband cabinets in our fibre areas, a quarter have
now been notified for withdrawal because they have few
remaining connections. The electricity savings from cabinet
shutdowns will become a growing contributor to our carbon
reduction goals. Our new emissions reduction plan forecasts
a 25% electricity reduction by 2030, assisted by the potential
expansion of solar generation on our exchanges.
Embedding sustainability in our business strategy has
included a close look at our future organisational needs.
Like many businesses, recruiting and retaining people is
increasingly challenging. We’re continuing to evolve to be
a more adaptive, diverse and inclusive organisation as we
transition from a focus on building to operating the fibre
network. This includes working on developing the capability
needed to thrive in our new regulatory and dynamic
market environment.
Outlook
Please visit https://company.chorus.co.nz/sustainability to
read our Sustainability Report 2022.
Sustainability
Report 2022
This is Chorus’ second Sustainability Report,
reflecting our ambition and commitment
to support Aotearoa in its transition to be
more sustainable.
Connecting
Aotearoa
so that we can
all live, learn,
work and play
If you’d like more detail on our financial results, the annual report and a recorded webcast of our results
briefing will be available on our website at www.chorus.co.nz/reports
We know that competition will keep growing as mobile
network operators seek to recover their 5G investments.
With more than 90% of fibre connections now on 300Mbps
plans or higher, we believe we’re providing consumers with
the best broadband technology. We’ll keep developing our
role as an active wholesaler and explore new and potentially
innovative ways to leverage our fibre network and our
network infrastructure. Our new PowerSense product is a
good example of this approach.
I will retire from the Board at the next annual meeting in late
October. Mark Cross, currently chair of the Audit and Risk
Management Committee, will be our new Board chair. As a
director since 2016, Mark has a strong understanding of our
role as an essential infrastructure provider and the balance
needed to encourage ongoing investment that delivers future
consumer benefits and value to shareholders.
With our return to positive free cash flow, we’re now in a
position where we can make choices about discretionary
investment. This may include close adjacent opportunities
that offer better returns than the regulatory WACC. Whatever
opportunities arise, at our core we’ll remain a regulated utility
focussed on providing shareholders with stable returns.
Thank you for your support of Chorus.
Kind Regards,
Figure 2:
Our strategic focus
TOTAL TRAFFIC OVER
NETWORK ROSE BY
MONTHLY AVERAGE
HOUSEHOLD FIBRE DATA
USAGE GREW FROM
1.3 billion
7,140
GIGABYTES
TO
PETABYTES
500
GIGABYTES
TO
567
GIGABYTES
---
22 August 2022
Data demand and fibre uptake underpin solid financial performance for Chorus
Summary
• UFB uptake is 69 per cent; Chorus’ fibre rollout is 98 per cent complete
• 88,000 fibre connections added, a total of 959,000 connections
• Over 90% of fibre consumers are on 300 Mbps or above services
• Reported revenue was $965m (restated FY21: $955m)
• Earnings before interest and tax of $248m (FY21: $230m)
• Net profit after tax was $64m (restated FY21: $51m)
• FY22 dividend 35 cents per share; guidance for FY23 and FY24 increased
Chorus' focus in FY22 was to keep on bringing the benefits of fibre broadband to more Kiwis while
pushing toward our goal of one million fibre connections by December. COVID-related constraints
continued to make this challenging with lengthy lockdowns, followed by the ongoing effects of
illness on the workforce and reduced consumer activity, but we still delivered solid numbers.
Continued strong growth in demand for fibre broadband delivered underlying revenue of $959
million, up from restated $955 million in FY21
1
. Careful cost management partly mitigated
inflationary and COVID pressures to achieve underlying operating expenses of $299 million, up $1
million from FY21. This produced underlying FY22 EBITDA of $660 million, up $3 million from
restated FY21 EBITDA of $657 million
1
.
A further $6 million of revenue from our network optimisation programme and a legal settlement,
together with the release of a $9 million holiday pay provision, achieved reported EBITDA of $675
million. Net profit after tax was $64 million compared to restated total of $51 million in FY21.
The strong result has enabled Chorus to return to earning more than it was investing in the network
for the first time in a decade. This has facilitated a dividend of 35 cents for FY22 and increased
dividend guidance for FY23 and FY24.
Speaking about the results, Chorus CEO JB Rousselot said, "FY22 was a crossroads year for Chorus
with the core elements of our utility-style regulatory framework now settled and the finish line in
sight for our 11-year fibre rollout.”
In December, Chorus' Big Fibre Boost drove a significant change in the speed profile of consumer
and business fibre plans, moving the country onto a new data growth path and to the top tier of
global broadband rankings. Almost 70 per cent of residential fibre users went from 100 megabits-
per-second (Mbps) to 300 Mbps. Another 23% of consumers are on 1 gigabit per second (Gbps)
plans.
1
Previously reported FY21 results have been restated due to an ongoing change in the accounting treatment of field
services revenue for roadworks. Refer to page 34 of the 2022 Chorus Annual Report for the detailed accounting
adjustments.
"In the latest global fixed broadband rankings from Ookla, New Zealand has moved up two places to
10th; we were 29th in July 2021. This shift puts us just behind Japan.
Chorus’ transition from network builder to a more operational future is well underway and its
refreshed strategic focus is ‘to connect Aotearoa so that we can all live, learn, work and play’.
“Our fibre rollout is now 98 per cent complete, and we have just 17,000 premises left to pass by
Christmas. We added 88,000 new fibre connections to the network, and overall uptake increased
from 65 per cent to 69 per cent.
“We were pleased to see strong growth in our major centres of Auckland and Wellington, where
uptake increased to 79 per cent and 68 per cent, respectively.
“During the pandemic, our digital inclusion initiatives focused on student broadband connections,
helping seniors with their connected lives, and supporting the charitable sector to embrace digital
tools.
Data demand
Data traffic on Chorus' network increased by 23 per cent over the year, the equivalent of 1.3 billion
gigabytes of data. The monthly average household data usage for a fibre user increased from 500
gigabytes (GB) to 567 GB.
"Remarkably, about 15 per cent of fibre consumers are already using more than 1,000 GB of data a
month, and we're forecasting that to be the average residential household usage by 2025," said Mr
Rousselot.
"It's clear that we’re now far more reliant on our internet connections. The experience of the last
couple of years has taught us that reliable internet access, at gigabit speed, is no longer a luxury.
"Gigabit connections now represent 23 per cent of our residential fibre connections and nearly a
third of all new connections. Our multi-gigabit Hyperfibre services are now gaining traction with
more than 1,000 primarily residential connections, and we expect Hyperfibre’s uptake to mirror that
of our gigabit service.
In May, Chorus trialled a 25 Gbps service substantiating fibre as the most cost-effective and scalable
broadband technology.
“We demonstrated a 25 Gbps service that seamlessly integrates with existing gigabit and Hyperfibre
services on the same fibre strand. This will allow service providers to upgrade their customers on
demand in the future,” said Mr Rousselot.
Copper withdrawal
Growing fibre uptake in urban areas means Chorus is moving from trialling copper withdrawal to a
more production-like process. Of the approximately 2,500 copper broadband cabinets in its fibre
areas, a quarter have been notified for withdrawal.
"Across the country, there are now 130 street cabinets empty of copper connections. We're pleased
that about 90 per cent of broadband consumers moving off copper have chosen fibre as their
preferred broadband technology,” said Mr Rousselot.
“The shift to more efficient fibre broadband will be a significant contributor to our efforts to reduce
our carbon footprint. Our 2022 Sustainability Report includes a new commitment to a Science Based
Target of a 62 per cent reduction in our Scope 1 and 2 emissions by 2030, based on 2020 levels.”
Dividend
Chorus will pay a final dividend of 21 cents per share, unimputed, on 11 October 2022, bringing total
dividends for FY22 to 35 cents per share.
FY23 guidance
FY23 guidance is subject to no material changes in regulatory or competitive outlook.
• EBITDA: $655 − $675 million
• Capital expenditure: $410 − $450 million
• FY23 dividend: increased to 42.5 cents per share, unimputed
• FY24 dividend guidance: a minimum of 47.5 cents per share, unimputed
ENDS
Chorus Chief Executive, JB Rousselot, and acting Chief Financial Officer, Andrew Carroll will discuss
the full-year results from 10.00 am today, NZST, at www.chorus.co.nz/webcast
For further information:
Steve Pettigrew
External Communications Manager
+64 27 258 6257
steve.pettigrew@chorus.co.nz
Brett Jackson
Investor Relations Manager
+64 27 488 7808
brett.jackson@chorus.co.nz
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