Mainfreight – Team Newsletter July 2023

MAINFREIGHT
TEAM REVIEW
NEWSLETTER JULY 2023

Welcome to our mid-year newsletter
compiled by our team, for our team,
customers, shareholders and the odd
interested and nosey market analyst.
As we write, we are releasing our year-
end results for the financial year ending
31 March 2023. These are satisfactory,
providing an increase in revenue of $457
million to $5.68 billion and an increase in
Profit Before Tax of $98 million to $587
million. A profit before tax increase of 20%.
This result has come from a strong first
half of trading. Our performance during the
second half fell short of expectations as
international freight congestion unravelled,
which included a reduction in sea and
airfreight rates.
Whilst this provided much needed rate relief
and space availability for our customers,
it has slowed our performance from the
strong levels of growth we encountered
over the past two years.
To put that growth into perspective, over
the past two years, we have seen our
sales revenues improve 60% and our
Profit Before Tax improve 124%. We have
added an additional 34 branches and one
more country location (Indonesia) to our
network. 2,071 more people are now part
of our family as a consequence. We have
built a bigger and better business – 331
branches across 26 countries providing
careers for 11,311 people.
We continue to be growth focused, this
momentum from the past two years
provides the financial wherewithal to
keep investing in our people, technology,
facilities and network. We will invest a
further $676 million in Capital Expenditure
for these developments through to the
end of 2025.
In the next 6 to 12 months, we will expect
to encounter slowing economic growth in
most of the regions where we are located.
Some will recover quicker – others not
so. While this, and high inflation levels,
requires a far more prudent approach
to cost management on our behalf, we
remain sales focussed. We wish to take
more market share and increase the
range of services for our customers.
Particularly encouraging the use of all
three of our key products: - Transport,
Warehousing and our Air & Ocean
capabilities.
This softening economic environment
provides opportunities where competitors
weaken, or disappear, and customers are
looking for efficient, high-quality services
with expectations that their freight is
stored and picked correctly and delivered
in full and on time.
That responsibility is with each and every
one of us.
Reduce unnecessary costs at every
opportunity, provide great service with a
smile and politeness, and ask for more
business. We are privileged to have very
supportive customers. Let us delight
them every chance we get.
We remain a confident and ambitious
bunch of so and so’s. Let’s continue
investing and growing this wonderful
business of ours.
Ka kite anō
NOTE
FROM
DON
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SPECIAL NOTE FROM BRUCE
MAGAZINE
DIRECTORY
This most wonderful professional
relationship began in 1973, when
Carol moved from NZ Freighters in
Wellington to become the secretary
to the writer – the newly appointed
Auckland Branch Manager of NZ
Freighters. Freighting in those days
was absolute chaos, with all freight
destined for 40 miles or more having
to travel by NZ Railways. We were at
the mercy of the Rail, Storemen and
Packers, Drivers, and Wharf Unions,
as well as the Transport Department.
– now after 37 years of the most
thrilling business times, wonderful,
generous, learned Carol is retiring and
going to live with her husband, Greg,
in Queensland.
It has been a pleasure to have had
such a special relationship for 50
wonderful years – Thank you, Carol.
Bruce Plested
It was also an exhilarating time trying
to beat massive difficulties every
day and working extreme hours.
Carol, with her unselfish and positive
personality, was able to learn and
do every task, and could solve most
problems.
In 1986 Mainfreight (founded in 1978)
modernised and “computerised” its
operation. We called Carol, who
agreed to come back and help.
Carol Brown (nee Selwyn) – my trusted PA.
04
Australia
14
New Zealand
26
Europe
34
Asia
40
Americas
48
Technology
51
Training & Development
55
Bereavements
57
Service Achievements
59
Long Service Legends
61
Global Awards / Photoboard
66
Feedback
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Team,
As you will be aware, our financial year ends on
March 31. We are pleased to advise that even after
achieving strong growth last year we have again
produced profit and sales growth. Whilst that is
pleasing, there is little doubt that the current calendar
year is likely to be tougher from an economic
perspective. These challenging environments are
often when we are at our best as a business. Branch
Managers scrutinise their weekly profit & loss
statements and can take action accordingly to quickly
address areas that are falling away. We can address
cost over runs and areas of inefficiency rapidly and
we work even harder to ensure our service delivery
is the best it can be. Our responsibility to deliver our
customers’ freight on time and in good condition
is very serious indeed and remains our primary
focus. A big effort is required from our sales teams
to continue stepping up their work rate to introduce
our services to as many businesses as possible –
particularly businesses that might be hearing from
us for the first time. Maintaining our revenue growth
momentum is key.
Earlier this year we held successful branch opening
celebrations in both Melbourne (Dandenong South)
and Adelaide to mark the opening of four high-
quality freight and warehousing facilities. This
highlights part of our strategy to achieve growth and
have the best chance of providing a great service.
Investing in property and quality buildings helps
grow our network and have more freight delivered by
a Mainfreight branch. We have more great facilities
coming online over the next few years.
We are delighted to report that our annual Branch
Managers meeting was held in February and finally
in person, after a couple of years of having to do it
remotely. It was a particularly successful event and
was held in Adelaide this year – the first time we have
held it outside of Melbourne in many years. Along
with the meeting being an opportunity for us as a
group to plan the key strategies for the upcoming
financial year, we also acknowledge and celebrate
some individual and team success from the previous
year.
The following awards which also highlight some of
the things we value as a business were presented
during the meeting:
- Turnaround branch – Transport Sydney
- Remeasure – Transport Geelong
- Cash Collection King – Wharf Sydney
The most significant award, the Branch of the Year
was won by Transport Brisbane, who has performed
outstandingly for several years now.
We presented 51 profit plaques to every branch
that achieved their profit target, four Profit Pins to
Branch Managers who had achieved this five times
(Scott Knight, Luke Chance, Travis Dellar, Chris
Bamford) and two who have done it an amazing
ten times (Dave Coughlin & Greg de Lautour). We
also presented the special Mainfreight blazer to six
team members who have been promoted to Branch
Manager for the first time.
This was a special three days together, and as you
can see from the photo below; we have a great and
upbeat branch leadership team. Congratulations to
everyone involved.
Please take some time to look through the following
pages of this mid-year production and absorb some
of the great things we have going on and the talented
people we have across the business.
Finally, thank you to our team for the performances
that produced an even better year than last year
which, for the third year in a row, beat our targets.
Let us now really knuckle down to the big task at
hand and ensure we can beat our targets again.
AUSTRALIA
MAINFREIGHT AUSTRALIA
– RODD MORGAN
Australian Branch Managers Conference 2023
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MAINFREIGHT TEAM REVIEW // JULY 2023

Delivery performance. This is not a set and forget
target. Collectively we need to be working towards
our goals every day. Every day will bring a new
challenge; however, we have the team in place to
look for solutions to ensure we deliver the freight on
time. Be agile!
Presentation. If we look tidy, we will play tidy. This
is part of delivering a quality service. We want
immaculate people, facilities, equipment and trucks.
Have fun. Whilst there is a job to do it is important
to have fun while you are doing it. We spend a lot of
time together as a family. Think about how you can
bring a smile to your teammates’ faces.
Bottom-up. Our team make this business special.
We need your ideas and actions to make us better.
Our Positive Action Team meetings are there as a
forum for you to make decisions and make changes
in the best interest of our customers. Keep the ideas
coming.
I hope you enjoy the below contributions from our
Australian Transport team. Thank you for a special
year and your enthusiasm to make this one even
better than the last!
MAINFREIGHT TRANSPORT
– SIMON HART
Great year team! Whilst I am sure it feels like it has
flown by, everyone has achieved a great deal and
should feel justifiably proud of their contributions.
Three new regional branches were opened (Dubbo,
Orange, and Mackay), three moves were completed
into new purpose-built facilities (Melbourne, Adelaide
and the Gold Coast) and more importantly we
achieved quality and profit targets that we set for
ourselves at the beginning of the year.
As one year draws to a close, the next one begins.
Collectively we have all agreed on new targets and
it’s time to refocus and go again! The exciting aspect
of the twelve months in front of us is that we spent
the last twelve months preparing the business to
grow and achieve our targets.
Please remember that quality comes first. Quality to
us means delivering the freight on time, in full and
in good condition. Quality means doing this while
having an immaculate presentation. Our people,
our vehicles and our facilities should always be
presented brilliantly. quality means doing this in a
safe way, in our branches and on the roads. Finally,
quality means looking for ways to do it better and
there is no better way to do this than an effective PAT.
Alongside our regional network expansion, we have
also expanded our involvement in the Books in
Homes Charity. We are now working with 29 schools
throughout Australia, giving books to children in
disadvantaged circumstances. It provides our team
with a fantastic experience to visit the schools and
participate in a Books in Homes assembly. We believe
that early literacy engagement and the development
of reading skills improve educational outcomes for
students.
Another year where we get to
show how much we appreciate
our Owner Driver team.
The team planned breakfast
BBQs, Mainfreight lunch boxes,
lucky dips, a putting challenge,
haircuts by our very own
resident barber Richie, daily
raffles, an Easter egg guessing
game and free coffee all week.
We believe that these small
tokens of our appreciation show
our gratitude for the frontline
team, whilst we also have a bit
of fun!
DRIVER APPRECIATION WEEK – ERSKINE PARK
Palwinder Singh with
one of our lucky dips
Richie Sulusi cutting Driver
Bobby Singh’s hair
Driver Pauly Singh having a
go at our putting challenge
CHALLENGE OURSELVES TO
DO THE FOLLOWING BETTER
01.
02.
03.
04.
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MAINFREIGHT TEAM REVIEW // JULY 2023

ELECTRIC
VEHICLES
– PAUL JONES
On the 1st of February, I was fortunate
enough to be involved in the receipt
of our 6 electric vehicles at the
Kookaburra site, as part of the Foton
Mobility Distribution ‘New Energy’
service rollout. Also in attendance
were the Foton Mobility team, and
Ms Anne Stanley MP, Member for
Werriwa. The NSW Electric Vehicle
Strategy is intended to increase EV
sales to 52% by 2030-31 and help
NSW achieve net-zero emissions by
2050.
Including our existing EVs, we now
have 8 operating across the country.
Electric vehicles provide benefits
for individuals and the community –
battery and fuel cell EVs produce no
tailpipe emissions and have lower
running costs than petrol and diesel
vehicles. It is great to see Mainfreight
and our partners investing so proudly
in sustainability for the future.
L-R: Massey Wade, Ms Anne Stanley MP Member for Werriwa, Paul Jones
OUTWARD BOUND
– JACK POOLE
Outward Bound in NZ has been a
bucket list item for me since I’ve
been with Mainfreight, and it did not
disappoint.
We had 14 amazing blue-blooded
individuals going into Anakiwa
together, and from the very start,
we were a family. Team from the
Americas, Asia, Europe, NZ and
Aussie made up our ‘watch’. We
were challenged both physically
and mentally and the way everyone
in the team rose to the occasion
was brilliant to see.
Nestled in the Marlborough sounds,
Anakiwa itself was stunning.
With New Zealand rainforest and
mountains hitting the crystal-clear
waters of the sounds. Developing
relationships with the team from
different walks of life and different
parts of the business was definitely
a highlight for me. The course
taught us that the limit to what we
can achieve is set by us and us
alone.
Which is a lesson I cannot wait to
bring back to the branch and team
in Albury.
I feel blessed and grateful to be given
this opportunity and the memories
and friendships made will be with me
forever.
FIRST TAUTLINER
PAN COMBINATION
ROAD TRAIN – IAN
PATTERSON AN
OWNER DRIVER
Hello Everyone,
I wanted to say thank you to you all,
we recently picked up not just a new
unit, but the first tautliner/pan road
train unit for Mainfreight and has
been very exciting. The combination
itself holds 50 pallets, which means
greater efficiency in loading capacity,
stronger environmental practice –
(fewer trucks on the road), stronger
fuel efficiency and better customer
experience.
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L-R: Massey Wade, Ms Anne Stanley MP Member for Werriwa, Paul Jones
We are already seeing huge interest
in what we have to offer for the
greater southwest region. Whilst
there are still some aspects of the
facility that we will look to improve
over time, the ability to operate as a
standalone branch gives us a great
opportunity to be customer focused
and generate new business for our
network.
Finally, I would like to thank the
entire team for their ongoing support
and guidance, it was great to meet
as many of you as I could during my
recent visit, and we are excited to
see what the southwest region holds
for Mainfreight across all aspects of
the business and being part of the
overall growth.
Watch this space!
The exciting expansion of the
Mainfreight Transport network finds
its way down to the Southwest of
Western Australia with our new
branch in Bunbury.
Joining Mainfreight late last year
and being tasked with undertaking
the set-up and commencement of a
new branch seemed like a daunting
task at first. However, throughout the
short journey so far, the Mainfreight
culture and support have stood out
creating a very enjoyable experience
for me. Firstly, a huge shout out to
Jesse and the Perth Transport team
for their help in training myself and
Alex Hawira as well as Jesse’s
ongoing support as Bunbury looks to
accelerate into a growth phase.
Our new Bunbury Branch
Brand new Mainfreight Road Train
While I knew the combination would
be good to tow, the trip from Epping
(Melbourne) to Larapinta (Brisbane)
displayed how well the whole unit
tracked, providing exceptional ease
of driving, strong road contact (no
drifting), and a high level of road
safety. The ease of loading the
Pantech was impressive. As part of
our normal practice, checking the
load on the trip, within the Pan –
nothing had moved. Noting not all
freight at this point fits the Pan profile,
however, we believe this profile
holds a strong future for speed and
efficiency.
Thank you all again, it takes a
Mainfreight team to bring this kind of
result together.
TRANSPORT BUNBURY
- SHAUN SULLIVAN
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CLAIMS PERFORMANCE
If your branch is below the Total Company number, then you are below average.
Make sure you and your team members work hard this year to be above this line.
Dandenong SouthWendouree Primary School in Ballarat
Branch
To Mar
2023
To Sep
2022
To Mar
2022
Branch
To Mar
2023
To Sep
2022
To Mar
2022
CCA DANDENONG SOUTH185451470225855
CCA DANDENONG SOUTH262921831418053
CCA EPPING1470812101475CCA ADELAIDE1672809772
CCA BRISBANE106891683754355CCA EPPING110921136411195
MFT GEELONG9255123461416MFT GEELONG1001802930
CCA PERTH813383348514MFT TRARALGON994397279754
CCA ADELAIDE578933443759MFT TOWNSVILLE8020102163573
CCA PRESTONS493038419790CCA PRESTONS783165104353
MFT DANDENONG SOUTH409430622117MFT DANDENONG SOUTH757355233645
MFT NEWCASTLE390647693239MFT BENDIGO594639438080
MFT ADELAIDE335449323088MFT ORANGE581900
MFT TAMWORTH332823613386CCA PERTH549262736397
MFT ORANGE300400MFT WOLLONGONG53101114111413
MFT BALLARAT28622902959MFT GOLD COAST519233373999
MFT TOWNSVILLE284522373368CCA BRISBANE465836914132
MFT CANBERRA245818021638MFT ALBURY428837393727
Total Company224320231800Total Company376133572753
MFT PRESTONS200718301090MFT PERTH3643
39873489
MFT ALBURY189930362270MFT CANBERRA312218362773
MFT EPPING182817921348MFT NEWCASTLE299337763013
MFT NARANGBA17882331939MFT NARANGBA276116102622
MFT BRISBANE149815471423MFT BALLARAT272219025988
MFT TRARALGON147312951248MFT MACKAY267200
MFT WOLLONGONG1321157713693MFT TAMWORTH264346431642
MFT TOOWOOMBA11339514338MFT ERSKINE PARK244920092304
MFT GOLD COAST11089881384MFT ADELAIDE241030342276
MFT ERSKINE PARK9646641945MFT EPPING226617521437
MFT PERTH741774626MFT PRESTONS214919311074
MFT BUNBURY43800MFT BRISBANE214117681968
MFT BENDIGO009327MFT DUBBO145500
MFT DUBBO000MFT BUNBURY000
MFT MACKAY000MFT TOOWOOMBA005063
Outward Consignments Per ClaimInwards Consignments Per Claim
Branch
To Mar
2023
To Sep
2022
To Mar
2022
Branch
To Mar
2023
To Sep
2022
To Mar
2022
CCA DANDENONG SOUTH185451470225855
CCA DANDENONG SOUTH262921831418053
CCA EPPING1470812101475CCA ADELAIDE1672809772
CCA BRISBANE106891683754355CCA EPPING110921136411195
MFT GEELONG9255123461416MFT GEELONG1001802930
CCA PERTH813383348514MFT TRARALGON994397279754
CCA ADELAIDE578933443759MFT TOWNSVILLE8020102163573
CCA PRESTONS493038419790CCA PRESTONS783165104353
MFT DANDENONG SOUTH409430622117MFT DANDENONG SOUTH757355233645
MFT NEWCASTLE390647693239MFT BENDIGO594639438080
MFT ADELAIDE335449323088MFT ORANGE581900
MFT TAMWORTH332823613386CCA PERTH549262736397
MFT ORANGE300400MFT WOLLONGONG53101114111413
MFT BALLARAT28622902959MFT GOLD COAST519233373999
MFT TOWNSVILLE284522373368CCA BRISBANE465836914132
MFT CANBERRA245818021638MFT ALBURY428837393727
Total Company224320231800Total Company376133572753
MFT PRESTONS200718301090MFT PERTH3643
39873489
MFT ALBURY189930362270MFT CANBERRA312218362773
MFT EPPING182817921348MFT NEWCASTLE299337763013
MFT NARANGBA17882331939MFT NARANGBA276116102622
MFT BRISBANE149815471423MFT BALLARAT272219025988
MFT TRARALGON147312951248MFT MACKAY267200
MFT WOLLONGONG1321157713693MFT TAMWORTH264346431642
MFT TOOWOOMBA11339514338MFT ERSKINE PARK244920092304
MFT GOLD COAST11089881384MFT ADELAIDE241030342276
MFT ERSKINE PARK9646641945MFT EPPING226617521437
MFT PERTH741774626MFT PRESTONS214919311074
MFT BUNBURY43800MFT BRISBANE214117681968
MFT BENDIGO009327MFT DUBBO145500
MFT DUBBO000MFT BUNBURY000
MFT MACKAY000MFT TOOWOOMBA005063
Outward Consignments Per ClaimInwards Consignments Per Claim
8
MAINFREIGHT TEAM REVIEW // JULY 2023

Thank you to all our team members for their
continued efforts and commitment for the past
year. We continue to add efficiencies within our
operations and improve our quality and service
to our customers.
Regarding quality, the only measurement of
our service performance is how the customer
perceives it. As customer demand heightens,
actively listening to customers’ requirements
and adding value to their operations will allow
us to stay competitive. By taking responsibility
for our actions, we can identify areas of
improvement, increase quality and morale, and
remove waste from existing processes.
An example of this initiative is the roll-out of the
MIMS Retailer project scheduled for completion
later this year.
Most Australian retailers have a set of message
guidelines defining how suppliers should trade
with them via electronic messaging. Our team
has previously relied on an external software
package to facilitate these requirements. With
the Retailer project, our team has developed
these requirements within our existing MIMS
system, thus eliminating the need for Data
Manager and removing waste from our current
processes. These changes eliminate time
from the operation and improve the accuracy
(quality) of our pick pack process.
With the completion of the Adelaide and
Melbourne Warehouses in January, we have
also successfully consolidated our smaller sites
into these larger facilities. As we move into the
second half of the year, we will look at further
consolidation of Warehouses as we bring
our Perth and Sydney teams together at Roe
Highway (Perth, 20,000 sqm) and Moorebank
Intermodal (Sydney, 55,000 sqm) Warehouses.
Both sites are located on the rail network
and will provide further efficiencies within our
Transport network as we look towards moving
more freight within the rail network.
These new Warehouses demonstrate our
commitment to customers and build on our
long-term partnership. We have an exciting year
ahead and look forward to building momentum.
Thank you, team!
WAREHOUSING AUSTRALIA
– RIYAZ JORDAN
MBWA (Manage by walking around). Do not walk
past the problem. Addressing challenges as they
occur and following up with the team will make us
a better business. Be proud of your branch.
Decision Making. Our team usually know the
problems and solutions best. They are also closest
to the problem and can act quickly. Let’s encourage
team members to make these decisions.
Value the improvement of a good idea. Celebrate
these ideas and create an environment for our
team to ask questions and share ideas.
Continuous Learnings and Training. No matter how
experienced we are, things change. Continuous
learning and training are great ways to keep
everyone up to date with skills and knowledge.
CHALLENGE OURSELVES TO
DO THE FOLLOWING BETTER
01.
02.
03.
04.
Roe Highway, Perth WA
Moorebank, Sydney NSW
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MAINFREIGHT TEAM REVIEW // JULY 2023

Journey to Mainfreight Australia, or just another
version of “The butterfly effect” rolled out in time!
My journey to Mainfreight Australia goes back in
time to my early years at Mainfreight, in 2012. After
2 years spent in Romania as a Team Leader and
6 months in Belgium for a Spare Parts Customer
Implementation, I became part of the Business
Development team in The Netherlands. Luckily
enough, I met a fellow graduate, Martin, who came
from our Australian Business.
Fast forward after some looong Saturday nights and
Sunday “barbies” with Romanian homemade “mici”, I
was thrilled to see my name on the Announcement for
the April 2014 Outward Bound participants. Thinking
that it would be a once-in-a-lifetime opportunity, my
partner Oana, and I decided to seize the moment
and booked 2 weeks of travelling around Australia
to Sydney, the Great Barrier Reef and, of course,
Melbourne to visit our friend. Impossible to tell if it
was the Melbourne weather, the Bondi to Coogee
walk or the “proposal” on White Haven Beach that
made us consider Australia as one of the places we
would like to start a family and raise kids; it probably
all together played a role.
One more detail worth mentioning in this story is
that during Outward Bound I also met and shared
a couple of early morning runs & cold dives in the
sea with Sander, a fellow European but part of our
Australian business at the time.
A couple of years down the road, in 2016, someone
who probably saw more in me than even I did at that
moment had the confidence to challenge me (at 29
years old) with the lead of a branch having close to
100 team members, over 10 million EUR revenue
and...some hiccups on the bottom line. I could not
describe better the growth that happened during
those 5 years than just saying that somewhere down
the track we had to build a new office for our growing
team and turn the old one into a canteen.
Meanwhile, from a personal perspective, Oana and
I got married and had 2 lovely daughters. In 2020,
right when COVID-19 was just a headline in the news
coming out of China, we decided it is time to make
the move. I applied for a role in our Warehousing
Business in Australia. Luckily, the process didn’t
go through, and we could experience the milder
lockdowns in Romania, but in 2021 another door
was open and this time it was successful.
My version of “The Butterfly Effect” reached a point
in time where I am now working under the same
roof with Martin and Sander, in Epping, Melbourne,
thousands of miles away and years apart from where
and when we first met.
MY JOURNEY TO AUSTRALIA
– ALEX PANAIT
FIELD OF DREAMS
– SCOTT KNIGHT
Wow, what an amazing journey we have been on
here in Adelaide.
By the time you are reading this, we will be kicking
goals in our new World Class Warehousing Facility.
Who would have thought 11 years ago starting
on the floor in the Regency Park Warehouse with
3,200sqm 2 Team members to being the Branch
Manager with 2 overflow sites with 9 Team Members
and now just a shy 10,000sqm brand new site with
DG bunker, cool room, 3 meeting rooms a kitchen,
6 toilets and huge office space. To the people who
are thinking wow what did they have before 1 toilet,
1 small kitchen and a portable office?
We have also added our 10th team member who will
be our first-ever Business Development Executive
for the Regency Park Warehouse which is very
exciting as the journey that we are on will set us up
to achieve our profit target in the near distant future.
A big thank you to our hardworking dedicated team
who will all achieve great things with Mainfreight in
the future.
PS: keep an eye out as we could well open a second
stand-alone Warehouse in the near distant future -
Stay tuned...
Scott Knight and Kate Parsons
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We are part of a global network and must feed freight
into it by gaining new business.
Take action to get the increased volume in air and
sea that we need through quality service and sales
activity.
Our LCL goal is to have direct consols with every
Mainfreight gateway branch overseas.
We are working towards having an A&O salesperson
in every regional transport branch.
Take action to manage our overheads by removing
cost.
MAINFREIGHT AIR & OCEAN
/ CAROTRANS AUSTRALIA
– GRANT DRAPER
We are loving the sales activity we are seeing at
the moment as there are so many opportunities
to increase the volume we are moving for our
existing and new customers. The ships and
planes have space on them and the freight cost to
move goods are lower than they were a year ago.
We have a great team and innovative solutions
so let’s continue to get out there and bring on that
new business and meet some of these great new
customers.
I hope you enjoy the great photos and articles
below. They highlight some of the things that we
consider very important to us and our customers.
The push for access to German shippers and
exporters is an indication of our focus to gain
more long-haul European trade for our branches
there. This includes all our great branches in
Germany, France, Italy, the United Kingdom, The
Netherlands, Belgium, Poland, and Spain.
Environmental sustainability is a talking point
for many of our customers. All the things we are
doing from having electric trucks (pictured) in
our fleet to providing meaningful reporting on the
emissions involved in the freight movement are
highlighting our value and credibility in this area
for our customers.
The Adelaide branch opening celebrations give
you an indication of the importance we place on
continued investment in our facilities to ensure we
provide a high level of quality service in Australia.
The A&O teams are close to moving into two
new depots. The construction of our Brisbane
airfreight and perishables cool store and depot is
due for completion in around the time of printing
this newsletter and our Perth A&O team will also
be moving into their new warehouse and wharf
transport depot.
We are driving airfreight growth and investing
in the training and development of our airfreight
specialists in our separate airfreight branches.
This knowledge and the relationships made with
the airlines will help them find the best solutions
for our airfreight customers.
What could be better for team building than
participating in a charity fun run and other
events together, while enjoying a good laugh
and reconnecting with the team from around the
business.
Thanks, team we have a lot to do this year but
please have some fun and enjoy the challenge.
CHALLENGE OURSELVES TO
DO THE FOLLOWING BETTER
01.
02.
ELECTRIC TRUCK
– DAVE COUGHLIN
Hey Team, here it is, Air & Ocean’s 1st electric
truck in Australia, based out of Springbank St and
being used for airport runs. It is also being used to
deliver air freight shipments to our large customers
in Tullamarine, which they are very excited about. In-
fact customers are sending us photos of the truck at
their sites. It’s great progress for us as a business and
even greater we can be part of it.
03.
04.
05.
Our electric truck driver from Mainfreight Metro with some of our
excited customers
11
MAINFREIGHT TEAM REVIEW // JULY 2023

NEWCASTLE PORT
– LUKE CHANCE
The team and customers here in Newcastle are
hopeful that containers can soon pass directly
through our own container port rather than having
to travel the two-and-a-half hours by road to and
from the port of Sydney. It’s great to see the Federal
Government of Australia along with the New South
Wales Government supporting legislation to open a
container port in Newcastle. The first stage will be an
empty container park supporting 2,000 TEU, and then
in a couple of years, the infrastructure will be built to
handle the world’s largest container vessels. The port
of Newcastle is the biggest coal port in the world,
and it does have to diversify. A container terminal at
the Port of Newcastle is tipped to benefit the Hunter
region and the state of NSW.
Newcastle A&O Team
L-R: Clay Wilson Halford, Julia Brogi, Luke Chance, Ben King.
SALES GROWTH WITH
MAINFREIGHT WHARF
Melbourne A&O and Mainfreight Wharf (Altona) have
been getting together to work out how to best help
our joint customers. One of the key outcomes these
sessions cover is how to gain the volume growth we
all need to achieve (that’s one of the talks). A&O and
Wharf are using these catch-ups to expose ways to
better work on opportunities together and find how we
can better support one another.
FIRST BOOKS
IN HOMES
– ANGELA
ETIKA-FENWICK
Mainfreight Townsville Transport
and Air & Ocean teams presented
at our first Books In Homes school
assembly last week. Townsville
West State School is the 2nd oldest
school in Townsville, currently
home to 110 pupils ranging from
prep - Year 6. Our Townsville team
were accompanied on the day by
children’s author Ian McIntosh.
What a rewarding experience for
all involved.
Back L-R: Joel Nikeller Branch Manager Transport, Jack
Grimwood BDE, Angela Etika-Fenwick Branch Manager
Air & Ocean.
L-R: Rodd Douglas reach stacker operator and Lisa Tran
sales team (Is that fear or a smile?)
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RUN FOR THE KIDS
– LINGNA NGO
Some of our Melrose Drive team at the Run for the
Kids event took this photo to mark the occasion, we
were doing a mixture of both long and short courses.
There was the Bolte Bolt (100 metres, Run for Kids
ran a separate competition to see who could “bolt”
the fastest in the last 100-metre incline of the bridge
– inspired by Usain Bolt), some were gassed out less
than halfway through the run because they wanted to
take on Usain Bolt’s 9.58s record!
Some of us right after the run slow-jogged to the
stands handing out free yoghurt and juices to put
back on what we burned.
At The Harbour Kitchen, where Mainfreighters
gathered post-run there was great banter about who
beat whom.
It was fun spotting who was wearing the Mainfreight
blue t-shirt amongst the crowd. A bit of camaraderie
at a distance.
AIR & OCEAN GEELONG IS
UP AND RUNNING
– KSENA CHUDAK
Our branch was opened on the 7th of November
2022. It’s been a challenging but fascinating ride so
far. We look forward to our first full financial year as
there is plenty of energy, ideas and support on the way
to making the branch profitable and hitting our profit
pledge. We reside alongside our Geelong Transport
depot, and both Sherie (our sales executive) and I are
very lucky in having such a supportive team around
us.
Sherie says it is an exciting time for us, getting to know
our local businesses and getting to know each other
has been a lovely experience. Ksenia and I are a two-
person team, taking on the entire Western Victoria.
We have David Carswell working in the Transport
division, he is full of industry knowledge with over
10 years with Mainfreight, is a real rock for me out in
regional Victoria.
I am thrilled to be a part of this wonderful team.
Back L-R: Guests, Aidan Erlik, Vincent Pirozzi, Damien Kozelj,
Front: Queenie Lok, Lingna Ngo
L-R: Sherie Patton, Scott Jones (MFT Branch Manager),
David Carswell, and Ksenia Chudak (A&O Branch Manager) looking for
new Geelong Customers.
How tall is Scotty?
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As we close off another financial year, it is important
to first recognise the efforts of our wonderful teams
throughout the country who have helped us achieve
what we have in the past 12 months.
We must also take the time to recognise our teams
and wider Mainfreight Whanau in Northland,
Coromandel, Gisborne, and Hawke’s Bay, impacted
by the recent severe weather event, Cyclone
Gabrielle, which brought widespread devastation
and disruption to these regions. In true Mainfreight
style, it has been heart-warming to see our teams
from around the country reach out with support
during this challenging time – thank you.
These past 12 months have been a transitional
year between huge levels of demand in the first half
of the year to a more normalised level of activity
throughout the Transport, Warehousing and Air &
Ocean businesses. As we do every year, it is all
about looking forward and accelerating momentum
and where we can improve and grow this coming
year. Ensuring everything we do – Our Quality,
Service, Image, and Growth is operating “above
the line”, not “below” it, is a clear objective for all
branches this year.
It is exciting again this year to see a group of new
“first-time” Branch Managers stepping up to the plate.
We must continue to hire, develop, and promote the
next generation of leaders in the business as our
network continues to grow in the years to come.
Everyone is responsible for contributing to this “Blue
Pot” of future leaders, and we should always be
open to sharing them with our brothers and sisters in
other parts of the business.
This is even more prevalent as we continue our
network development this year, with our largest
warehouse – 40,000m2 in Auckland due to open
mid-year, followed by a new start-up transport branch
in Cambridge (Waikato), and in 2023 / 24, expect
to see more new sites completed throughout the
country, something we are excited by and privileged
to be able to do.
Growing our customer base this year is an important
focus for all branches. Everyone is responsible for
working together across all divisions to provide our
existing and new customers with world-class end-to-
end solutions.
We are all salespeople at the end of the day, no
matter what our role is, and we must turn over every
stone this year looking for new opportunities.
We have plenty to do this year. Good luck, everyone.
Working closely together as one united team and
remaining focused on the goals we have set for this
year will ensure we continue the strong momentum
in New Zealand.
NEW ZEALAND
MAINFREIGHT NEW ZEALAND
– CARL GEORGE
Act with pace in everything we need to do this year
– if you snooze, you lose!
Never leave a sales call empty-handed; there should
always be something to take away from a call.
It doesn’t hurt to look in the Mainfreight mirror. Do
we look and act the way we should as Mainfreighters
every day?
Be honest with your quality and service. If it is not up
to scratch, do something about it.
Be true to our special Mainfreight culture. We must
all live and breathe this every day and ensure it is not
lost in the years ahead.
Are we operating below the line or above it in your
branch? Take the time to understand this and put
actions in place to improve.
CHALLENGE OURSELVES TO
DO THE FOLLOWING BETTER
01.
02.
03.
04.
05.
06.
In true Mainfreight style, Clayton Tito
came to the rescue with diesel en route
to Gisborne, queuing at a roadblock with
some real tankers to keep the
trucks and forklifts operating
Gerard Phillips, Mainfreight Napier,
cooking up sausages to support
residents and roading crews at Esk
Valley hit hard by flooding
14
MAINFREIGHT TEAM REVIEW // JULY 2023

We are a network business – don’t be the weakest
link.
Hustle, intensity, and energy every day
Quality in everything we do – communication,
operations, transport, and sales.
Image is everything - best presented buildings,
fleet, and team.
Pick up the phone and talk to each other – reduce
emails.
Honesty and integrity across all business
measurements.
Provide our customers with the best customer
experience!
MAINFREIGHT TRANSPORT
– NIC KAY
We sure have tested the resilience of our Transport
business over the past three months with flooding,
road closures, cyclones, and disrupted Interisland
ferry services impacting branches across the
transport network. It’s been amazing to experience
the teamwork that everyone has contributed. Thank
you for the support everyone has contributed to
maintaining service levels for our valued customers.
As we launch into another Financial Year it’s a
great time to reset and focus on what’s needed to
achieve your respective branch and team goals. We
have another exciting year ahead as we continue
to develop as a team and business. We must think
and work smarter to maximise our service offerings
across the network. Committing to our proven depot
systems and “looking after your mates” by quality
loading, communication, and managing the freight
flows will provide our customers with the best service
and customer experience.
Lifting everyone “above the line”, across our
operational, transport and financial KPIs will be a
key focus for the new Fiscal year. Take the time to
review and understand the new weekly “above the
line” quality stats to understand the influence you
have on these and the importance of how this affects
the network. If we all get our key quality, financial
and delivery performance above the line we will
continue to grow as a team and business, and most
importantly provide the best customer experience.
We have continued to expand our network and service
offerings over the past year getting closer to our
customers and opening capacity for new customers
and freight volumes. Whether you are in operations,
transport, sales, admin, or customer service we all
influence the sales process and service levels of our
customers. Don’t underestimate the importance that
every team member plays in sales. Please make
sure you play your part in delighting our customers,
both new and existing.
We have had new team start within the business,
we must welcome them with sound mentorship
and support. It’s critical that all team have a good
understanding of our business and a sound
overview of our Mainfreight Pillars. Providing all
team with training and development will ensure
they are learning, cross-training and getting a better
understanding of the many career pathways we offer
as a business.
CHALLENGE OURSELVES TO
DO THE FOLLOWING BETTER
It’s great to see the image of our vehicles across
the country improving. The importance of having
the best presented fleet and most professional
drivers is critical to our brand and service offering.
The professionalism, pride, and service our Owner
Drivers deliver every day for our business and
customers is greatly appreciated – thank you.
We are excited about the year ahead and, as a
business, thrive in challenging market conditions.
Don’t be a passenger, let’s lift the intensity and the
hustle across all key measurements in the business
as we continue to grow as a team and business.
Thank you all very much for all the hard work,
dedication, and passion you and your families
commit every day - it’s greatly appreciated.
01.
02.
03.
04.
05.
06.
07.
15
MAINFREIGHT TEAM REVIEW // JULY 2023

DELIVERY TO
THE BARRIER
Our customer in Cromwell, supplies engineered
buildings, which are factory-built, and transported
panel by panel, vertically on transportable decks.
They came to us with a challenge to see whether we
could transport 7 of these decks, from Cromwell to
Great Barrier Island, 1,783 km away.
This took 3 weeks of planning full-time, with the job
encompassing -
• 4 trucks heading from Cromwell to Thames
• An over width truckload of steel framing from
Auckland to Thames
• An unload and reload of a truck and trailer at the
Thames depot
• A chartered barge from Thames to the Great
Barrier Island.
• 6 team members
• Two trucks with airbag suspension
• A 50-tonne crane
• A tow tractor
• A builders trailer
• A diesel tank
• 120 mats to lay down so we could drive every
individual deck across the beach and a stream
Did we mention that access to the delivery site was
only the width of the truck, but elevated 200m above
sea level?
Two full weeks of delivering 1 deck at a time, up
and down a small driveway, had our team relatively
relaxed after a stressful week.
After a false start due to the cyclone that devastated
the North Island, we carried this out with precision, a
massive dose of the “she’ll be right”, and of course
the good old Mainfreight luck.
Loaded and ready to go
Even with a couple of mechanical hiccups that
delayed us by 24 hours on the island, some huge
days and nights were done to achieve the project,
on time, and within budget of what we had quoted.
The finished home is still a while away from
completion, but it will be stunning, and we look
forward to the housewarming party!
A special mention to Clayton, Aryaman and Scotty
from our Mobile Branch, and Hinton from Cromwell
for all their efforts in assisting with this project. Also,
to our customer for trusting us with their business.
Their next ‘special’ project is flying panels into
Fiordland National Park for a Department of
Conservation job, which we look forward to
facilitating for them.
Halfway through the 7-hour barge ride to the Island
The sand beach that the crane and 7 truckloads had to cross
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The Mainfreight Whangarei team moved into their
new offices in mid-January. After three years of hot
desking as a result of outgrowing the old office, we
were placed in temporary accommodation in the
form of moveable cabins in the car park while our
new office was being built.
Despite it being summer the weather inhibited
the timing of the move. Luckily the worst Cyclone
Gabrielle did structurally was blow over a couple of
flag poles. Much like any new house, it takes time to
move all the chattels in and get them in place.
The team hardly know themselves in the flash
new Whare. She’s a two-storey build, two meeting
rooms, upstairs and downstairs bathrooms and a
kitchen upgrade. Being able to have the team under
one roof in a unified, comfortable, and spacious
environment has been a long time coming. The
difference has been felt immediately.
As I write this the team are just enjoying the maiden
voyage (lunch) of our new kitchen. A mealtime
spent sitting as a family, reflecting on how little old
Whangarei now has its own commercial kitchen and
chef!
New Whangarei offices up in lights
MAINFREIGHT WHANGAREI
UPDATE
MAINFREIGHT
ASHBURTON BRANCH
OPENING
Mainfreight Ashburton had its official branch opening
on Thursday 16 March 2023.
They moved from their existing smaller site
(1,363m2) to a brand-new custom-built facility just
around the corner (2,365m2) with a truck wash and
rainwater harvesting.
Ashburton Team standing proudly in front of their new depot
L-R: Arvin Singh, Sunny Singh, Abbey Jarvis, Yvonne Kirdy,
Evan Steel, Pete Manutai-Esau
HELPING THE COMMUNITY
IN TRUE MAINFREIGHT
SPIRIT
After the recent floods, we had a unit arrive with 30
pallets of donated food to be delivered. The problem
was, the receiver had no way of unloading this.
We offered to unload goods in the Mainfreight depot
and as a team, we loaded up a couple of tail lift
trucks to get this delivered. Upon completion, we
were informed of another truck of clothing etc. was
due in on the same day and could we help.
Donations of clothing, footwear, crockery, blankets,
food and more turned up and needed to be
delivered to Super Grans here in Gisborne for them
to distribute.
Local volunteers alongside our Mainfreight team
hand unloaded a truck and trailer and delivered it
to the Salvation Army, local Marae, and community
groups.
A massive task and a great feeling to be able to help,
and this was only day 1 of many more to come.
To the right - photos of our team and volunteers
getting the job done.
17
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We now have the following Electric Trucks:
• Seven ECanter Factory Electric located in our
branches in Auckland, Hamilton, Tauranga,
Wellington, and Christchurch
• An E Truck (XCMG) Battery Swap with 3
batteries – this is currently running linehaul
between Auckland and Hamilton
• Our Isuzu Diesel to Electric Repower which is
located in Christchurch
• •Four Hino 300 Factory Hybrid working in
Rotorua, Wellington, Dunedin, and Nelson
Our new additions to our electric fleet with the new
look electric branding.
ELECTRIC TRUCK
BRANDING
The Chemcouriers unit will run out of Chemcouriers Auckland to the
Pukekohe area and has had a great uptake from our
customers and local growers in the area
The Mainfreight 2 Home unit is dedicated to the Waiheke Island
area and gives us an electric presence on the Island
DONATED SILAGE
We assisted by donating a truck and trailer to deliver
42 bales of silage to the Hastings area from farmers
in the far north in Kerikeri after Cyclone Gabrielle
hit. There was an overwhelming response from
the local farmers who all got involved. The truck
went into Mohaka (you can’t go any further than
that!). It involved coordination with covering all the
requirements with MPI and organising getting the
truck piloted from Taupo to Mohaka.
A big thank you to our driver Sukhpal Singh #20076
who did a fantastic job getting this through, especially
as some parts of the road were very narrow and to
Mike from the FTL team.
Our FTL unit picking donated silage from farmers in Kerikeri
18
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OPERATIONS AND
TRANSPORT
MANAGERS
MEETING
Our Operations and Transport
Managers from around New Zealand
came together recently in Auckland
for their annual meetings.
They use this as an opportunity to
share ideas, learn from each other
and plan for the year ahead.
CYCLONE
GABRIELLE
Napier was completely cut off by
road from all routes south/west/
north after Cyclone Gabrielle hit.
There was a complete power
outage covering the entire region
for several days which involved no
power, mobile network, or internet.
Everyone remained very much
isolated with roads in and out
unpassable, and further flooding
occurred regularly as stop banks
failed.
Taradale outskirts
A chopper we sent in with a generator, food
and supplies for one of our team members
Debbie Brady who was isolated
after the flooding
Asisting with getting a generator off
the Navy Ship
Our new Mainfreight truck just needs to
be painted blue!
Operations Managers MeetingTransport Managers Meeting
19
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CLAIMS PERFORMANCE
If your branch is below the Total Company number, then you are below average.
Make sure you and your team members work hard this year to be above this line.
To MarTo SepTo MarTo MarTo SepTo Mar
Branch202320222022Branch202320222022
Metro Auckland7,416 11,163 9,976 Masterton8,450 9,075 4,331
Metro Christchurch7,316 5,410 87,287 FTL South Island7,4200685
2Home Hastings3,91700Metro Auckland4,563 4,721 4,661
Chem Auckland2,534 2,178 1,524 2Home Hastings3,87509,959
2Home Christchurch1,343 1,240 1,663 Metro Christchurch3,708 4,016 2,181
2Home Auckland1,193 1,335 1,122 Whakatane3,701 7,086 0
Seaview1,134 909 2,766 2Home Auckland2,762 3,457 2,856
Rotorua1,068 1,064 857 Christchurch2,692 2,772 2,403
Masterton1,048 801 1,544 Seaview2,657 2,323 2,534
Mobile Hire897 00Oamaru2,525 3,901 16,527
Oamaru887 1,596 3,352
Gore2,422 2,103 1,512
Levin872 1,847 2,235 Chem Auckland2,406 3,336 3,181
Palmerston North833 874 710 Metro Wellington2,139 00
Gisborne787 1,697 832 Whanganui2,125 1,886 2,953
Dunedin782 963 869 Levin1,865 2,735 2,243
New Plymouth737 1,022 958 Taupo1,756 1,458 1,119
Hastings714 968 1,235 Rotorua1,689 1,673 1,274
Timaru699 592 505 Cromwell1,648 2,044 1,219
Gore693 1,078 1,476 Wellington1,613 1,403 1,089
Napier680 721 587 Timaru1,599 2,006 2,220
Tauranga657 710 789
Hastings1,544 1,503 1,631
Ashburton634 1,249 505 Dunedin1,516
1,501 1,146
Wellington623 780 514 New Plymouth1,426 1,566 2,089
Greymouth609 796 845 Tauranga1,404 1,609 1,968
Hamilton609 705 901 Ashburton1,391 3,004 2,773
Total Company603 636 584 Owens Auckland1,366 1,193 1,204
Auckland584 603 531 Napier1,228 1,149 678
Invercargill565 645 717 Total Company1,178 1,200 1,182
Whangarei556 584 689 Auckland1,013 932 785
Whanganui553 537 906 Hamilton1,009 944 1,629
Christchurch548 639 516 Invercargill988 1,226 937
Hobsonville534 002Home Christchurch961 757 1,555
Cromwell513 1,069 533 Palmerston North943 716 938
Mobile Auckland510 768 1,394 DF Auckland937 1,110 975
Owens Christchurch510 608 392 Owens Christchurch913 1,187 1,084
DF Christchurch496 490 498 Thames899 734 1,364
Blenheim470 557 668 Hobsonville864 00
Owens Auckland440 375 318 Whangarei859 906 907
Thames431 461 1,657 Blenheim821 906 897
Whakatane375 3,330 0DF Christchurch778 707 641
DF Auckland338 343 350 Gisborne710 813 640
Nelson306 403 422 Greymouth701 1,092 761
Taupo280 222 365 Kaitaia536 934 1,577
2Home Wellington211 385 293 2Home Wellington416 391 525
Kaitaia196 389
215 Nelson370 398 468
Neilson Street118 121 234 Mobile Auckland164 386 49
FTL North Island14 5 2 Neilson Street106 133 32
FTL Palmerston North000Mobile Hire100 00
FTL South Island0021,670 FTL North Island11022
Metro Wellington000FTL Palmerston North0017,163

Outward Consignments Per ClaimInwards Consignments Per Claim
20
MAINFREIGHT TEAM REVIEW // JULY 2023

For those who have been here a while, as we
grow globally, we encourage you to share your
experiences and stories with new team members.
With growth comes change, and as part of this
evolution, we need to protect our culture and
fundamentals.
We don’t build culture by painting our walls blue,
installing new carpets, or reading about it on a
poster – we learn about who we are and why we do
the things we do.
Culture is what people do when no one is watching.
If we get our culture right everything else will follow.
Over the past 12 months, our New Zealand
Warehousing team and customers have had
several challenges thrown at them, non-exhaustive
topics include inventory headaches, cost pressure,
and volatility in supply and demand - thank you to
everyone for your support and for helping us get
through and making this business a successful and
fun place to work.
The focus remains simple, delighting our customers
with quality service whilst achieving a fair financial
return.
As we look ahead to 2024 our sales pipeline
continues to expand, enquiry for outsourcing
services grows, and our team is excited about the
additional investments we are making in our future
with new builds coming online in the next 12-24
months.
As leaders, our job is never done. There remains
plenty to do across the business, for those of you
who have discovered the formula for success, be
sure to share this with your mates.
Key topics which will ensure you achieve success
in your branch:
Learn every aspect of your audit – they outline our
approach to quality.
Have a clean and tidy branch
Right people in the right seats
Communicate to your team and customers.
Know your costs (P&L)
Be sales-focused - delight your customers.
Have a leadership structure Tight 5 and/or team
leaders
NEW ZEALAND WAREHOUSING
- MITCH GREGOR
Some simple goals for the year ahead, and key
areas of focus include:
Completing a successful rate review, be fair to our
customers and ensure we recover costs so we can
maintain services and pay our people well.
Achieve your profit targets and agreed goals in
your branch.
Quality in all that we do – make sure your branch is
a great place to work.
Grow our sales and partnerships across the board
– embrace our Warehousing sales team - help
them to help you.
Assist Air & Ocean to grow inbound freight into
our warehouses (air, sea, customs clearance, and
wharf cartage).
Train our team = a trained team is more productive.
Use our technology for efficiency gains = innovation
and new initiatives.
Help us to open more branches and grow the
network.
Improve our communication - share more and let
those closest to the customer decide.
Ensure our approach to Service Level Agreements
reflect commercial risks and changing market
conditions.
10 GOALS FOR THE YEAR:
01.
02.
03.
04.
05.
06.
07.
08.
09.
10.
Thank you to everyone in our Warehousing
business for your ongoing commitment to making
this a special place to be. We appreciate all that
you do and the effort you put in for our customers,
our business, and each other.
Have a network of mates (local and global).
Be health and safety focused in everything you do.
Get the results you deserve each week and hit your
target – life is about winning.
“If you do not step forward, you
will always be in the same place”
21
MAINFREIGHT TEAM REVIEW // JULY 2023

NEW BRANCH MANAGER
APPOINTMENT TOOP STREET,
WELLINGTON
Scott Matuschka took over as Branch Manager in
March when Kaleb Lockyer relocated to Auckland,
to take on the role of Operations Manager at Favona
Road, one of our largest New Zealand sites due to
open soon.
Scott, originally from Tauranga joined the Mainfreight
family in 2018 as a commerce graduate from Victoria
University. So far, he has spent his career in both
Transport and Air & Ocean in a range of operational
and customer-facing roles, he is people and quality
focused, passionate and understands the attention
to detail required in Warehousing. In recent times
he has been leading the Wellington CFS team and
is a licensed Customs Broker. It is great to see the
experience he brings to Warehousing from other parts
of the business.
WAREHOUSING SENIOR
LEADERSHIP TEAM
Just before Cyclone Gabrielle hit our shores, the
Senior Leadership Team got together for a 2023/24
planning session in Turangi and had the opportunity
to take in some of the beautiful scenery during their
Tongariro Alpine Crossing walk.
L-R: Brynley Riches, Rob Croft, Mitch Gregor, Esmond Lum,
Travis Hari, Kris Maddaford, Jeremy Chin,
Jeremy Williams, Hamish Woods
BRANCH OF THE YEAR
– 107 WESTNEY ROAD
Branch of the Year 2023 Winners Westney Road
under the leadership of Esmond Lum. It’s only the
third time a New Zealand Warehouse has won the
coveted Terry Cunneen Branch of the Year Trophy
since it was introduced, with Westney Road being
the first warehousing branch awarded winners 18
years ago (when a much younger Mitch Gregor was
Branch Manager). Well done to Es and his team -
we are all proud of your achievements here.
107 Westney Road Team
Toop Street team led by Scott Matuschka
L-R: Christine Awatere, Connor Boyce, Scott Matuschka,
Matt Roodbeen, Jake Tomblin
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PROPERTY AND
INFRASTRUCTURE
As mentioned in previous updates the key to the
continued growth and successful Warehousing
trend is that our building strategy programme
accelerates; we plan on opening larger warehouses
to gain efficiencies, introduce strategic aspects
of mechanisation to supplement our team/labour
pressures and attract more customers to support
our freight network.
HAMILTON STAGE 3 UPDATE
Our Hamilton Warehouse is complete, racking is
installed, signage is up and the official opening was
held at the end of May. Our team have a strong
sales pipeline with some key customers lined up
and others already moved in.
Warehousing Hamilton team
FAVONA ROAD
This new Auckland Warehouse is progressing well
with concrete tilt slab, framing and roofing almost
complete.
Recent drone shot to show size and scale
Racking installation is underway... 55,000 pallet
spaces
Recent drone shot to show size and scale
Racking installation underway...55,000 pallet spaces
Hamilton Warehouse
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Sales Calls - 20 is our target. Time in front of
customers is a priority right now.
Costs - Question all costs we sign off and move with
pace to remove unnecessary ones.

Invoiced On Time - We are a much-improved business
in this area and must continue to get as much activity
as possible invoiced in the same week a shipment
arrives or departs.
Accuracy of data - Data Integrity. We know we can do
better here – new automated KPI reporting will help
guide us on what is important and how we improve.
Proactive Customer Communication – Get the
intensity of hustle deeper into the business, call
customers, ask for freight bookings and new sales
opportunities, and ensure we front-foot any service
issues.
MAINFREIGHT NEW
ZEALAND AIR & OCEAN
- PAUL RIETHMAIER
At the time of writing, we have closed out another
successful financial year, achieving a record profit
result for the Air & Ocean business in New Zealand.
The collective effort of many working as One Team
across our global Air & Ocean business, including our
brothers and sisters in Warehousing and Transport
in New Zealand, is the reason why we have beaten
another record. Teamwork, looking after each other
and being generous in how we share our profits
sets us apart from our competitors and will remain
a key competitive advantage for us as global supply
chains recalibrate in the year ahead. Well done
and thank you for helping us achieve yet another
significant milestone.
We open the new financial year in an extremely
different environment to the one in which we started
last year. We expected an increase in shipping
and airline capacity along with tougher economic
conditions and reduced global freight volumes.
This is the market we are now in, with ocean and
airfreight rates on most of the world’s trade lanes
continuing to fall. We must lift our intensity again and
execute our well-documented plans around growing
LCL (Less-Than-Container-Load) and Airfreight
consolidations two ways between our own branches,
removing unnecessary costs from the business and
prioritising our new business sales efforts.
Taking a positive, this is the reset we have been
waiting for, and it is refreshing to start the year with
a new set of challenges to keep us focused. Just as
our operations teams stood up, grinding out capacity
solutions over the last three years, this is sales
time to shine, and we need to support our frontline
salespeople as much as we can. Everyone should
challenge themselves to get involved in sales in
some way, regardless of their current role.
Finally, we must continue to find ways to improve
our quality. Better data accuracy in our operating
systems, fewer claims and improved efficiency in
our operations and freight handling facilities will help
us maintain growth.
Thank you again for everything you are doing to
help us succeed.
CHALLENGE OURSELVES TO
DO THE FOLLOWING BETTER
01.
02.
03.
04.
05.
The Mainfreight Air & Ocean Auckland Seafreight team photo before
handing the Branch of the Year Trophy from their win in 2022 back
24
MAINFREIGHT TEAM REVIEW // JULY 2023

GUNS N ROSES
We get to work on some awesome projects here at the
Auckland Airfreight branch. We had the pleasure of
handling all the concert equipment for Guns N Roses.
The cargo was set to arrive on a charter flight late in
the afternoon. We had a tight deadline to turn around
the cargo and have it all loaded into 5 x 40’ containers,
which were scheduled to be trucked from Auckland to
Wellington that evening. We had a total of 20 PMCs (a
whopping 40 tonnes) to handle that evening.
On standby, we had three trucks eagerly awaiting the
arrival to transfer the PMCs back to our store, we had
the Mainfreight team on site ready to go, we had the
band crew on site, and we had 5 x trucks parked along
Westney Road ready to move the 40’ containers once
they were loaded. As soon as the cargo was available
at the airline terminal, our trucks sprang into action
and continuously fed the 20 x Airline Units into our
depot. As soon as they got on site, the team unloaded
the Airline Units, and all the equipment was pushed
into the containers.
Once full, the containers were lifted onto trucks, and
they hit the road; final destination Wellington! It was a
whirlwind turnaround, completed in a matter of hours,
but you can see from the pictures that the team had a
great time doing it.
A fantastic effort all round from the team and all
branches involved.
DELIVERING A SATELLITE
In Airfreight, we are at the forefront of all things urgent.
While this is demanding, it provides some fantastic
opportunities.
One of these to date has been delivering a satellite to
Rocket Lab’s launch site in Mahia.
The epic mission started and nearly ended, leaving
Mainfreight at 1.00 am. Driving down Westney Road,
a mere minute into the eight-hour journey, a rogue car
blindly pulled out, coming within inches of T-boning
the multi-million-dollar payload.
Upon arriving at the launch site, we were warmly
greeted by their friendly team. While phones aren’t
permitted on site, these photos give a good feel for
the scenery. It was a similar day to this. Unreal!
Rocket Lab rocket launch pad in Mahia
Auckland Airfreight Team working hard to get the Guns and Roses
Show on the road
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Team, if we have learnt one thing in recent years it is
that the world can change rapidly. Those who adapt,
thrive. Those who do not, fall behind. We thrive.
The coming year will challenge us again as
inflationary pressures are felt by our own business
and our customers. The pace at which we adapt
to the needs of our customers and the changing
market is critical. Our ability to thrive under pressure
is in our blood, right now nothing is more important
than our culture.
We will keep moving forward when you, the team,
feel empowered to make decisions, find efficiencies,
improve our service, and reduce costs. Making
decisions is rewarding and the learning you’ll
gain will help you build a solid base for increased
responsibility and a fulfilling career.
No matter what your role is, you will make a
difference in the performance of your branch and our
customers’ perception. This responsibility sits with
every single one of us.
Our sales teams are working hard to hunt for new
business, with good progress, growing opportunity
pipelines and gains. When we earn the trust of new
customers and start trading, be prepared to handle
them with the ‘Easy To Deal With’ attitude we’re
known for.
Our commitment to network growth continues
having recently opened a new Transport branch in
Rotterdam, and Air & Ocean branches in Madrid,
Verona, and Munich (our 50th European branch!).
We will open a further four branches this coming
financial year across our Warehousing and Air
& Ocean products in the Netherlands, UK, and
Romania, bringing us closer to our customers.
Each new branch creates career progression
opportunities for our team, brings us closer to new
potential customers, and enables us to contribute
and be part of the local communities. Once they’re
on their feet, they will further grow our profit and
contribute to our 100-year vision.
Team, thank you for all you are doing to help drive
the business forward. What you do is so important
and appreciated.
EUROPE
MAINFREIGHT EUROPE
– BEN FITTS
Urgency. Drag it forward: If it is on your ‘To Do List’,
act quickly to get it done.
Culture. Live it, breathe it, and walk the talk. If
something isn’t right, fix it.
Quality in all that we do. Go deeper, be critical, and
hunt out ways to improve.
Get closer to your customers. The only measure of
our performance is how our customers perceive it.
ROR Improvement: Grow revenue, improve gross
margin, line by line overhead management (P&Ls
printed in A3 for review each month).
Sales Growth: Activity opportunity new customers
(20 Mile March).
We are all in sales: when you see opportunities,
share them with your branch sales reps.
CHALLENGE OURSELVES TO
DO THE FOLLOWING BETTER
01.
02.
03.
04.
05.
06.
07.
TRANSPORT AND TRUCKS &
DRIVERS EUROPE
- FRANS ZUIDGEEST
Team,
We continue to develop our European transport
network. These developments will support the
services that we can provide to our customers. Thank
you for providing the service at the quality levels that
our customers require.
The line-haul network is growing, another sixteen
line-hauls have been implemented over the recent
period. With new line-hauls due to start in the months
ahead. The roadmaps in your branches will show the
ones for your branch.
26
MAINFREIGHT TEAM REVIEW // JULY 2023

Visit our customers and think across the supply
chain when offering solutions.
Look after our assets, keep the docks tidy and avoid
damages.
Drive quality, shipment status information and root
cause analysis.
Initiate and implement ideas on how we can become
better at lowering costs and increasing quality.
We should be paid on time for a job done, the same
as we pay others. Invoicing on time.
We are a people’s business, pick up the phone and
talk face to face.
The road map of your branch will tell you what freight
we are looking for.
CHALLENGE OURSELVES TO
DO THE FOLLOWING BETTER
In this newsletter, you can read more about the new
larger facility in Katowice. Also, the network in The
Netherlands has expanded with a new branch in
Rotterdam opening. The branch presents itself later.
Located closer to our customers and adding more
capacity to our network we can move more freight
and increase the quality of service.
Seeing the passion that is around in our branches I
encourage you all to use it to move freight in a cost-
efficient manner. It is that passion combined with
no job description that enables us to continue to
succeed in challenging environments.
We have reached a new milestone in the process
of standardising our transport network. With the
Mainmove go-live in France - Paris and Lyon - we
have completed the roll-out of our European transport
management system. A great achievement by the
teams in operations and IT. The efforts that you all
have put into achieving this are highly appreciated,
thank you! Having all our branches working on one
platform provides us with a strong basis to develop
our technology further and faster. Make sure that you
are aware of our capabilities and talk about them with
our customers.
We continue with our journey to service our
customers and do this whilst reducing our footprint.
New investments in our electric fleet will come soon.
Transparency in, and reduction of the footprint
has become an important part of our commercial
proposals.
Every one of you plays an important role in our
transport network. Thank you for your contribution to
what we have achieved. Work closely together, be
easy to deal with and respect our standards.
Good luck and enjoy your summer break, relax and
have fun!
01.
02.
03.
04.
05.
06.
07.
KATOWICE TEAM
MOVING TO A NEW
CROSS-DOCK
FACILITY
We are pleased to announce the
opening of a new cross-dock in
Sosnowiec (Poland). Our new
branch consists of a cross-dock area
of 2,160 sqm and office space of 300
sqm. This is the third Mainfreight
cross-dock in Poland which confirms
the European expansion of our
company. It allows our team to be
closer to operations and understand
them better.
It will also help our team members to
be closer to our customers’ goods,
letting us take better care of their
goods and ensuring a high level of
customer focus. The cross-dock is
constructed by the highest ecological
standards. It’s BREEAM certified on
a very good level and reduced CO2
emission.
We have eight loading docks
available for our line-hauls and
distribution trucks. The first truck
was unloaded on Thursday 23rd
of March and the operation was a
success!
We can’t wait to continue our
exciting journey in our new, modern
cross-dock that will be tailored to our
needs.
Our new Cross-Dock Facility in
Katowice, Poland
27
MAINFREIGHT TEAM REVIEW // JULY 2023

Mainfreight is proud to announce the
opening of our new Transport facility
in Rotterdam (Waddinxveen, The
Netherlands). Our cross-dock facility of
7,000m2 with 15 docks, is strategically
located close to the world-renowned port of
Rotterdam. It provides easy access to the
heart of the Dutch economy, including the
Randstad region. Additionally, it is close
to our Ocean Freight branch in Rotterdam
and has good highway connections to the
rest of the Netherlands. With this branch,
we aim to further bolster our Benelux and
European distribution strength.
With the branch only starting in February
this year, we already boast a team of 17
passionate team members, including 8
drivers delivering shipments in their brand
new trucks and more to come as we’re
growing fast!
All-in-all, it’s an exciting time to be part
of this new branch. We are young, we
are ambitious, and we dream big. Our
current network connections include
‘s-Heerenberg, Tilburg and Zwijnaarde,
and we’re looking forward to developing
line hauls to the UK, Germany and France.
Rotterdam’s new transport facility
By organising a local fundraiser,
the team in Zwijnaarde collected
€510, – and schoolbooks
for the organisation Actief
Studiebegeleiding in Ghent
(Belgium). This organisation
helps underprivileged school
children with homework and
study material. Our team
member Burak is one of the
leaders of the organisation and
we were very pleased to help
him make a difference!
MAINFREIGHT
ZWIJNAARDE
SUPPORTS
LOCAL SCHOOL
CHILDREN
MAINFREIGHT TRANSPORT GOES TO ROTTERDAM!
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SPECIAL ART
DELIVERY IN PARIS
Paris is known to be a place of culture.
For this reason, to accommodate our
customers, our Paris transport team
has developed a real knowledge of the
planning, transport and installation of
outdoor art sculptures as part of our
Special Services.
We recently installed a wonderful piece
of art on Boulevard Haussmann in Paris.
The sculptures reveal a movement, an
attitude, a posture, and an emotion. The
animal sculptures fascinate and invite
the passersby to stop for a moment.
For this project, we used a crane truck
running exclusively 100% BIO Fuel
(Colza B100). Oleo100 biodiesel is
compatible with diesel engines. By doing
so, we continue to delight our customers
the Mainfreight way.
A big thank you to our team of specialised
drivers Khalilou, Christian, Gael!
MAINFREIGHT
INTERMODAL SOLUTION
Mainfreight promotes a clean, safe and
healthy environment. We are committed to
exceeding minimum environmental standards
where practicable. Our commitment to
sustainability involves concerns for both
natural and developed environments and for
the economically and environmentally efficient
use of resources. Therefore, Mainfreight trucks
regularly depart on RORO trains to keep these
resources at a low.
Recently, we had a record with six trucks and
trailers on one train going from the Netherlands
to Italy. Next to reducing our CO2, we avoided
the driving restrictions in several countries
due to national holidays. During the Easter
weekend, we were not allowed to drive on
Friday, Sunday and Monday which would have
resulted in our drivers being stuck there. Of
course, we wanted to have our drivers back to
their families during the Easter holidays and so
they did thanks to this intermodal solution.
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The financial year 2023 ended for Warehousing in
the best possible way: Warehousing branch Born
won the Branch of the Year award!
One of the reasons why Born won, was the fact
that they execute their account management very
well. They stay in close touch with their customers
to ensure that they understand what makes their
customers tick.
In the last three years, we have experienced the fact
that the supply chains of our customers were very
volatile. It looks like things are starting to calm down
a bit in our world of logistics. Customers take the
time to investigate how to make their supply chain
more resilient. More than ever, we need to make
sure we fully understand the thought process of
our customers. That is why account management
deserves extra attention in 2023. It goes without
saying that account management and excellent
operational performance go hand in hand.
Warehousing Europe has opened a new 20,000 sqm
branch in Utrecht in the middle of the Netherlands.
In October we will open an additional 10,000 sqm
in Ploiești, Romania. This network growth further
enables us to intensify our warehousing network in
order to dominate Europe.
WAREHOUSING EUROPE
- LIANE PHILIPSEN
On the 22nd of March, Mainfreight Warehousing
Coalville celebrated its official Branch Opening
– almost two years after the first container was
unloaded, we went live with our first proper
warehousing branch in the United Kingdom. Despite
the gap in time from opening to the “official” opening,
it showed that good things come to those who wait
– it was a fantastic celebration with the team, their
families, extended members of the Mainfreight
family and customers joining us in the warehouse.
It was great to enjoy a meal together and celebrate
the successes so far; our first Profit Pledge and the
team winning the prestigious Blue Blood Award for
Europe. We also took a moment to reflect on how
far we have come in such a short space of time – it
wasn’t that long ago we were using pallets as tables
and were only operating in daylight hours as we had
no lights!
I want to thank everyone who was able to attend
and who has played their part in our story so far
as we get ready to go again into even bigger and
better things – The sooner we can celebrate another
Warehousing branch opening in the UK, the better!
OPENING OF WAREHOUSING
COALVILLE
L-R: Zak Swift, Angus Morrissy and Ben Fitts
Focus points for 2023:
Quality, quality, quality in every possible way
thinkable. Operations, the appearance of our team
and building. This is why customers choose us in the
first place. The potential customer can tell whether
this is just a story or if we live and breathe quality. To
be able to grow this needs to be in place.
Account management: make sure we fully
understand what our customers’ supply chain needs
are: now and in the future
Network growth: to be able to facilitate our customers
in Europe and globally we need to grow the number
of countries in which Warehousing is represented.
Team, we know that luckily there never is a dull
moment. Looking forward to this year’s journey!
CHALLENGE OURSELVES TO
DO THE FOLLOWING BETTER
01.
02.
03.
30
MAINFREIGHT TEAM REVIEW // JULY 2023

BORN BRANCH OF THE
YEAR 2022
When there is competition, something happens within
people. Suddenly, everyone is eager to win and to
be recognised as the best. Especially when you are
dealing with Mainfreight members. Already for many
years, this has been the situation at the Born branch
when it comes to the Branch of the Year award. How
to become the best when your “competition” is as
hungry as you are and of very high quality?
For several years, the Born team has been focusing
on quality, our immaculate image and culture. Having
this focus next to our responsibility for the day-to-
day operations created a vibe within the branch that
made our flywheel of focus turn faster and faster.
Not only did our quality, image and culture areas
accelerate, but our sales and profit margins were
positively impacted as well. Within the team, talents
were discovered, and people grew in their jobs.
This gain of trust within the team resulted in an
additional turn of the flywheel. The spinning of this
flywheel does not mean that everything goes by itself,
a lot of blood, sweat and tears go into it. But it is all
worth it...This year we were recognised as Branch of
the Year 2022! We shall celebrate our achievement
but only look back shortly, as looking back means
you are not seeing the opportunities in front of you...
A big thank you to my team in Born for always striving
for delighted customers and happy team members!
Born Branch of the Year
WAREHOUSING 2023:
FROM OPERATIONS TO AN
ACCOUNT MANAGEMENT FOCUS
During this year’s sales conference, all warehousing
operations managers were invited to join the session
regarding account management. In our daily lives, we
are in daily contact with our customers and guidelines
are always welcome. It was an interesting session in
which all participants of all three business units were
taken on a customer journey. A customer journey is a
method in which we as a company immerse ourselves
in the perception of our customer’s experience. A
good customer experience is the key to success
since it leads to loyal customers, spontaneous
recommendations and better commercial results.
During this session, we explored different ways in
which we as a company can create an emotional
connection by entering the head and heart of our
customers and team by giving them a central focus.
Become a trusted advisor by exploring the ‘need
behind the need’. Being closer to our customers
will allow us to understand when they need us,
and proactively give them solutions and we will be
keeping up with their developments and acting more
as partners.
During the workshop, we came up with several ideas
to initiate before, during and after a QBR session.
Ideas ranged from adding personal touches such as
airport pickups / drop-offs, personal parking spots
with names and giving out Mainfreight notebooks
and pencils to sending out customer surveys before
the QBR and surprising long-standing customers by
operationally engaging them by going through the
entire processes.
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Customer Technology – understand how it improves
our customer experience and be confident in
presenting.
Urgency – once a decision is made to improve our
business, be in a hurry to implement.
Forward planning – ensure customer visits are
planned weeks in advance and are well prepared.
Understand our network – speak with our global
branches and understand their capabilities.
AIR & OCEAN EUROPE
- BRAD RUSSELL
Welcome to our July newsletter and I hope you enjoy
the updates from our European Air & Ocean teams.
Mainfreight Madrid and Verona are operational,
and both teams have been busy setting up their
new branches. We are excited about our expansion
in Europe, especially as more customers are
introduced to Mainfreight in these large markets. In
line with this, we are underway with the planning for
our new branches in Munich and Born.
Also included are some highlights from our sales
conference earlier this year. Meeting with our
customers is the best way to develop relationships,
and we certainly welcome the creativity our sales
teams bring to these discussions! During the
conference, we took time to understand why our
Mainfreight Air & Ocean freight consolidations are
important to our business, and how our customers
benefit. Importantly, we have continued to grow
these European consolidations adding 13 new port
pairs in the past year.
Whilst we achieved a record PBT result last financial
year, we are focused on what is ahead of us.
Global freight markets remain volatile, and we have
ambitious targets to offset this with volume growth.
New business opportunities are driven by the quality
of our service, so our weekly P&L discussions,
operational P.A.T. meetings, and carrier updates are
all driven by how we can maintain and improve our
standards. Recently this has also included refreshing
some of our quality KPIs and criteria for our branch
audits.
Thank you to our 17 European Air & Ocean branches
in 8 countries for your commitment and energy. Enjoy
those summer vacations!
CHALLENGE OURSELVES TO
DO THE FOLLOWING BETTER
01.
02.
MAINFREIGHT SALES
CONFERENCE
– AIR FREIGHT
WORKSHOP
The Air Freight Sales Team recently
participated in an online learning
session on “Mainfreight and ULDs”
before the sales conference. The
session covered the basics of building
ULDs, airline requirements, and how
Mainfreight can benefit from building
its own ULDs.
During the sales conference, the air
freight team had the opportunity to put
their new knowledge into practice by
participating in a ULD building exercise.
Split into two teams, they were given
a case study of multiple customers
and options for airline BSAs from
Amsterdam to North America. They
had to make some tough decisions to
build the most efficient and profitable
ULDs possible.
This exercise provided the Air Freight
Sales Team with a great opportunity
to not only visualize the future of
Mainfreight Europe building its own
ULDs but also the positive impact it
can have on our branches. By building
our own ULDs, we can impact service
and cost, while ensuring that our
customers’ cargo is transported safely
and efficiently.
L-R: Alex Bardoul, Jack Clarke, Fabio
Previterio, Miguel Franco, Felix Boyce,
Mohamed Belhaj, Marc Davies
L-R: Alfie Allen, Aneta Kossut, Dwin
Abnosian, Giuseppe Signorile, Clifford Zhu,
Umberto Mazzucotelli, Damien Barrault
03.
04.
32
MAINFREIGHT TEAM REVIEW // JULY 2023

THE OFFICIAL
OPENING OF OUR
LONDON OCEAN
FREIGHT BRANCH
We had the pleasure of opening our
London Ocean freight branch officially
on the 23rd of March in front of family
and guests.
It was a moment to acknowledge our
foundations, the intensifying of our
network in the UK, and also the team
that makes it possible.
We celebrated the evening as a team
Cutting of the ribbon and plague reveal at the London Ocean opening
Seth Freeman, Brad Russell and Team
and revealed the rock, with bricks
that originate from the development
where the branch is located. The
bricks are over 120 years old and
acknowledge the communities’
foundations as well as our own. We
finished in true Mainfreight style by
eating together as a family.
The opening of this new branch
represents a significant milestone
for our company, as we expand our
reach and bring our expertise to a
wider audience. We are excited to
work with new customers and build
lasting relationships in the UK’s
capital.
We look forward to delighting our
customers in our new branch.
OUR MADRID
BRANCH IS
OPERATIONAL
New year, new Branch! After some
months of pre-work, Mainfreight
Madrid started operating on the 2nd
of January.
We still needed one extra team
member at that point, which would
have delayed the opening, but we
decided to Ready Fire Aim it, and
haven’t looked back since!
We have slowly but steadily been
picking up new local customers,
as well as some business from
overseas, and are confident that the
new financial year will be a success.
PASSIONATE
WOMEN
DOMINATING OUR
VERONA BRANCH
The first few months in Verona
have been fast-paced and exciting.
Finding a team, looking for an office,
and scouting for new customers.
We’ve been blessed with a fantastic
team of dynamic women with different
levels of experience in the industry,
all passionate and enthusiastic.
From setting up the office in a box
to organising team activities, from
making the temporary office Blue to
searching for new businesses, the
team has been pivotal in building
momentum. Teamwork makes the
dream work.”
L-R: Mara Corona Di Segni; Jihan Giada
Mazouzi; Francesca Perella; Sara
Avesani and Alessandra Divina
L-R: Miguel Franco, Leonardo
Gonzalez, Maria Xu, Karolina Slobodyan
Do not hesitate to get in touch for
any business you need regarding
Spain & Portugal.
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Team, welcome to the new financial year and a new
start for all of us. As the world slowly starts to get
back to normal, we are thrilled to be able to start
seeing our sisters and brothers again face to face
across the network and more importantly the ability
for us to be in front of our customers again.
We have achieved some major milestones despite
how the market behaves. Our footprint in Asia has
expanded, we are now in 10 countries with the
Jakarta, Indonesia branch opening. We are also
excited to see that our businesses across Southeast
Asia are modelling up attractively to allow us to define
our Air & Ocean branches respectively. In Malaysia,
we now have our Kuala Lumpur Air branch inside the
Kuala Lumpur International Airport terminal, Kuala
Lumpur Ocean, Penang Ocean and Johor Ocean.
In Singapore, we are operating our own Singapore
Air branch inside the Changi terminal. We have our
Bangkok Air branch inside the Bangkok International
Airport terminal and finally, in Korea, we have our
Ocean freight branch in Busan.
We also have been accredited IATA certification
across Korea, Japan, Taiwan, Thailand, Singapore,
Malaysia and soon Indonesia. This will allow our
ability to work directly with airlines and have greater
control over our customers, visibilities, and the whole
BLUE experience. We are also excited to announce
our AEO accreditation across our China operations.
As I write this newsletter, we are in the process of
setting up our Chongqing A&O branch in Central
Western China, which will go live on August 1st.
We will also have our own sales team in Dalian and
Guangxi by August / September.
From an operational point of view, we have our
team focused on improving the efficiencies of our
operations by aligning our SOPs and best practices
across entire Asia.
ASIA
MAINFREIGHT ASIA
– CARY CHUNG
Sales – back to the basics with sales calls. We
must improve our sales calls per week and 20 is the
standard!
Sales – focus on new customers and find new ways
to communicate with potential customers!
Sales – extension business from our existing
customers trading more across the network! This is
priceless!
Sales – focus on Imports, 1MF, Airfreight, day/day
freight!
Customer Service is our backbone, and we must
not forget our culture and philosophy of customer
excellence!
Training and people development – we must induct
every single team member properly to ensure they
understand the 3 pillars and we prepare them for
success!
Cash is King! We must be proactive with collecting
our receivables because, without them, we are
hollow!
CHALLENGE OURSELVES TO
DO THE FOLLOWING BETTER
01.
02.
03.
04.
05.
06.
07.
Thanks again to all our team. Your efforts are much
appreciated, and we are looking forward to another
amazing year ahead.
To end, I like to share one of my favourite quotes;
“Your work is going to fill a large part of your life, and the only way to be truly
satisfied is to do what you believe is great work. And the only way to do great work is
to love what you do. If you haven’t found it yet, keep looking. Don’t settle. As with all
matters of the heart, you’ll know when you find it.” - Steve Jobs
34
MAINFREIGHT TEAM REVIEW // JULY 2023

In-country development – Warehouse expansion in
the current 6 locations is prioritised. Our direction
is to expand our Warehouse from 100,000 square
feet to 200,000 square feet in each location.
Warehouse sales team – We need to build
dedicated Warehouse sales teams locally for
Warehouse business development to build
stronger relationships with potential and existing
customers. Warehouse sales would be also a
good avenue to bring in Air & Ocean opportunities
to continue to develop our market share and
services.
Import freight customer development - Food and
beverage is one of our target verticals with a good
profile and support from our group. It is important
to work closely with Air & Ocean team to get the
inbound freight into our Warehouses (Air & Ocean,
customs clearance, and Warehousing)
ROR – Manage our revenue (selling rates) and
cost more closely. It is our long-term approach and
training our team up to be more productive and
handle our operation more efficiently is the key.
Quality control – Last but not least, it is critical to
maintain our Warehouse quality and technology
standard as our global standard, for example,
health and safety audit, branch operation audit,
MIMS/ MIMS+ utilisation and service level
maintenance - KPIs and account management.
WAREHOUSING
– MICHELLE YIP
We are thrilled to announce that 2023 has been shaping
up to be an exciting first year for our Warehouse
business in Asia. Thanks to the dedication and hard
work of our team, we have been making progress in
expanding our operations and footprint across Asia.
We are excited to develop our Warehousing business
in 6 locations including Hong Kong, Shenzhen,
Shanghai, Singapore, Malaysia, and Thailand in
terms of team, facilities, sales, and technology. The
total warehouse size in Asia by the end of the financial
year 23/24 would reach 316,000 square feet with
MIMS/ MIMS+ implemented in all of our warehouses.
We have a very clear customer focus which is import
freight customers to Asia. It is key to ensure our Air
& Ocean team and Warehouse team work together
for more cross-selling activities. With our ambitious
growth plans, our team is the driving force behind our
development so our team development is prioritised.
For instance, more structured and regular training
about Mainfreight culture, health and safety, operation,
and technology will be provided.
We are passionate about our continuous in-country
development and offering comprehensive supply
chain solutions covering Air & Ocean freight and
warehousing services. We remain committed to
continuing our growth and contribution in the years
ahead. Meanwhile, we appreciate the support from
our brothers and sisters around the world and our
Asia team is looking forward to hosting you in our
warehouses. Cheers.
CHALLENGE OURSELVES TO
DO THE FOLLOWING BETTER
01.
02.
03.
04.
05.
MALAYSIA WAREHOUSE
We are delighted to announce the opening of our
first warehouse in Malaysia, this sees our Asian
expansion continue. Our warehouse is located at
Westport, Port Klang, which is the main port for
international freight trades.
The warehouse has a built-up space of 60,000 sqft
with a fully equipped racking system. The opening
of the warehouse demonstrates our commitment to
our customers – together with the combination of our
international freight and fulfilment services we can
provide our customers with a truly integrated one-
stop solution.
New Malaysia Warehouse
35
MAINFREIGHT TEAM REVIEW // JULY 2023

ASIA BRANCH MANAGER
MEETING
After three long years, our Asia Branch Managers
finally came together for a great regional catch-up.
The energy was electric as we got a chance to share
our experiences, exchange ideas and discuss our
coming development strategies. It was an exciting and
inspiring time for us, we left feeling motivated to grow
our business and tackle new challenges together.
Executive Team’s visit to Malaysia
WELCOME BOARD OF
DIRECTORS AND
EXECUTIVES TO MALAYSIA
Selamat Datang (welcome)! It was with great pleasure
to welcome the Mainfreight Board of Directors and
Executives to conduct the Board and Executive
meeting in the Klang office. It was amazing that our
team was finally meeting the people who we are
used to seeing in our Annual Report. The meetings
went well. The office was filled with discussions
and laughter in those few days. We also took the
opportunity to introduce the Durian - King of Fruit,
to our Board. We have to admit that the scent of the
Durian fruit could be a bit overwhelming, but it was a
good try and made Malaysia more memorable.
Upper Row L-R: Lucas Juay, Alan Jia, Steven Tan, Jensce Tan,
Joan Ji, Jiradthadit Kitthisiricharern Tum,
Nelson Cheng, Vincent SunLower row
L-R: Kathleen Ho, Burt So, Michelle Yip
L-R: Burt So, Alan, Jia, Vincent Sun, Michelle Yip, Jin
Ang, Kathleen Ho, Steven Tan, Lucas Juay, Nelson
Cheng
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THAILAND WAREHOUSE
– KATHLEEN HO
It is exciting to announce that we are expanding our
Warehouse presence in Thailand with a brand-new
facility due to open in July 2023. This development
will support our growing customer base in the region
and allow us to offer a more comprehensive supply
chain solution. Our team is working tirelessly with
our regional team for the warehouse setup and
implementation to ensure our Mainfreight quality
standard.
The Warehouse is located in Klong Song Nam,
approximately 45,000 square feet. It is a 10-minute
drive to the airport and a 45-minute drive to Bangkok
Port. The air-conditioning room would be built to
support our customers requiring temperature-
controlled storage. We are passionate about providing
the best possible experience to our customers. Stay
tuned for more updates.
Racking going up in our Thailand Warehouse
APPLE DAY IN
MAINFREIGHT MALAYSIA
Following the Mainfreight tradition, this is the first
time our Malaysian team is distributing apples to our
customers. The highlight of this event is that we can
share the meaningful story behind the apples with
our customers.
Malaysia Country Manager, Jin Ang with our customersMalaysia Country Manager, Jin Ang with our customers
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STORY TELLING
The Story Telling campaign launched last year aims
to build a bridge of communication between sales
and operations teams.
Through several activities, we are connected as a
team, everyone can think more empathetically in their
daily work, build trust among the teams, cooperate
with each other, and deliver a better service to our
customers.
Wind Zhu
Chris Deng
Kristy Wei
MAINFREIGHT MALAYSIA –
ASIA BRANCH OF THE YEAR
Thank you very much for awarding us the Branch of
the Year and Turnaround Branch of the Year. We feel
doubly blessed, and our team is truly honoured to
receive these awards.
Our achievements are a result of the unwavering
commitment of our team to never stop raising the bar
in our business, even amidst the challenges posed
by the pandemic and the freight market. In just four
years, we have expanded from one branch to five
branches and grown our team from 7 to 30 members.
Our team is determined to continue expanding and
growing the Mainfreight name in our market with
our excellent services. However, we would not have
been successful without the joint efforts of all our
network brothers and sisters, and we are grateful for
the support from our Regional Support Team.
My favourite quote to the Malaysia team is,
“Everyone is an entrepreneur; you are your own
boss. Your hard work and decisions will reflect in our
results (weekly).” I am grateful to work with the team
in Malaysia, who remind me to stay passionate and
strive for our goals. Let’s keep the momentum going
and continue to do what we do best.
L-R: Eong Kam, Cary Chung, Jin Ang, Jensce Tan, Alan Tang, Steven Tan
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CAROTRANS ASIA
– JERRY CHAN
We held our Asia Sales conference on Mar 3
rd
, 2023,
after almost 3 years of lockdown. It is always good
to sit down all together to review our business and
share ideas. Through the sales meeting, we have
achieved some agreed direction and an action plan
this year.
• Regular catch-ups (minimum once a month)
among the sales managers in 3 regions. It is
valuable to let all of us have a better understanding
of our current situation and difficulties. Especially
during the tough economic environment, we
have to work closely to overcome our common
problem hand in hand.
• We have a clear direction for Asia.
- Build more direct service particularly to the
USA (e.g., Boston, Atlanta, Dallas, Miami) to
differentiate ourselves.
- Keep increasing the freehand contribution
of our import business. It is worthwhile to
invest because it is relatively profitable and
sustainable compared with export
• Better Management of Key Accounts. Not only
our existing customers but also build up a
pipeline of our Asia controlled core accounts. We
should always share info and refer our business
to other branches. There are lots of common
opportunities indeed.
• Expand our Sales and Development team. Apart
from hiring experienced sales, we should always
bring young people into our business. It is our
responsibility to nurture a new generation to be
our successors. Young people will bring energy
and new elements to the team.
MAINFREIGHT HONG KONG
– JACKY LAM
As we approach the start of a new financial year FY
23/24, there is no doubt that the world’s economic
instability and recession will continue to affect our
business in 2023; with the change-fast logistics
market, we must remain flexible and adjust to these
changes as they happen; Thus, to work harder and
smarter is the way to keep our edge in this intense
market. I hope all the Hong Kong team members can
stand together to face and overcome the difficulties
in this financial year and we always believe tomorrow
will be better!
NEW BSA AGREEMENT
SIGNED
In 2023, we signed a BSA (Blocked Space Agreement)
with Cathay Pacific and Air France respectively. This
will enable us to build up a stable weekly airfreight
consolidation from Hong Kong to Los Angeles,
Chicago, Dallas, New York and Amsterdam. This will
enhance our airfreight service quality and capacity
for our valuable customers. We look forward to
having more BSAs coving other regions soon to help
develop Mainfreight Hong Kong as an airfreight hub
in Asia.
ONLINE LEARNING
PLATFORM – MAINTRAIN
“Train Successors, so that you may advance”.
Training is one of our main targets which can
support our business in many aspects. We provide
lots of opportunities for our team to keep learning
and moving through our business. As the company
continuously grows, we need a tool to help us deliver
training and learning material to our team more
efficiently. After seeing the success of MainTrain
for our European and American teams, we have
recently begun to introduce MainTrain to our team
here in Asia. With MainTrain now active globally we
can attend the available course in other regions. It’s
a good way for us to learn from each other and stay
in communication in future.
L-R: Perry Lau, Miki Cheung, Justin Mak, Egbert Yu, Eric Peng,
Chloe Wu, Jerry Chan, Dennis Chow, Sean Wang, Riyo Jiang
39
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Welcome to the summer edition, at least in the
Northern Hemisphere, of our team’s Newsletter.
To say we have lots going on would be an
understatement. Likewise, things could not be any
more different in today’s supply chains than they
were this time last year. Whilst we will gladly take
a bit of normality after the “fun” of the last couple of
years, it is important we quickly get back to focusing
on the basics and doing these basics exceptionally
well, with a specific emphasis given to quality and
getting back to levels we have always been so proud
of.
As we re-focus on our basics, we do so first by
bringing our leadership team together and locating
ourselves out of Chicago, rather than Los Angeles
as we were previously. We are now closer to most
of our branches and teams, closer to our customers,
and importantly, we are now working together as one
cohesive leadership team. In making this change, we
have also had some changes in our senior leadership
team; we are excited at what these changes bring,
and we look forward to a re-energized approach to
getting our cultural foundations right and in working
for one another to build a much-improved business
going forward.
We have made quite a few investments over the
last couple of years in an effort to set ourselves
up for long-term success. That said, it’s now about
getting returns on these investments and doing so
with the urgency and speed that is synonymous
with Mainfreight. Sales growth is crucial here, and
with the largest sales team we’ve ever had, we are
confident that we can meet this challenge head-on.
That said, deals are made on the road and in front
of customers, not from behind desks – let’s all relish
the opportunity to be out of the office, in front of
customers, working hard in sales.
Our Transport business is now an LTL Motor Carrier
and no longer just another ‘Freight Forwarder’
pretending to be an LTL business. Whilst the freight
forwarder mentality has been out of our business for
some time, becoming a Motor Carrier was the last
missing piece of the puzzle. With a comprehensive
line-haul network to match, the only thing holding us
back is ourselves – what an opportunity we now must
not only compete but begin to build a ‘real’ transport
AMERICAS
MAINFREIGHT AMERICAS
– JASON BRAID
business in the largest freight market in the world.
We must remain diligent in our efforts to sell into
specific customer verticals, ones that we know suit
our business. Please do not get distracted by the
quick and easy wins should those wins lead us
down a path we’re not wanting to go down. That
being said, we’re pleased to now have chillers in
place in our Los Angeles Airfreight branch, located
right next to LAX International Airport. We can now
confidently and effectively sell into the perishable
and pharmaceutical verticals, an achievement that
we have been striving towards for some time.
We have a big and important year ahead of us, and
whilst it’s not going to be easy (which years are?!),
we couldn’t be more excited about what lies ahead.
Stick to our Mainfreight basics but do these basics
exceptionally well. We know what works and we don’t
need to reinvent the wheel in order to be successful
– we just need to be the best at what we do.
Listen to our customers and make the change if
the change is required – our customers determine
whether our quality levels are the right standard or
not.
Keep searching out ways to work together as one
supply chain business – look after our brothers and
sisters.
A sales-focused and growth mentality is needed
from all within our business, please. We now have
the capacity; let us enjoy the sales challenge that
comes with this.
Our Mainfreight culture trumps everything.
As we rip into this year with energy and
enthusiasm, please remember to focus on the
below points:
Team, we remain very excited at what we are all
building here in The Americas. However, nothing of
substance comes without some good old-fashioned
hard work. Let’s get focused and let’s make this a
pivotal year to remember.
01.
02.
03.
04.
05.
40
MAINFREIGHT TEAM REVIEW // JULY 2023

Our Books in Homes event in Chicago was a
resounding success! All four branches of our
organization joined forces to distribute books to 97
families, and Chef Mike generously prepared more
than 1000 tacos for the children and their loved ones.
The event was a great team effort, and we were
delighted to see everyone contribute to the school’s
service. After the positive outcome of our first event
(pun not intended), our Warehousing branches have
already committed to organizing another event in early
May. We are thrilled to continue giving back to the
community and setting ourselves up for a successful
year ahead.
BOOKS IN HOMES
– CHICAGO TEAMS
MAINFREIGHT TRANSPORT
– SHAWN ROACH
We experienced a year of two halves. Through
September, we were on target to exceed this year’s
profit pledge. By mid-October, we experienced
a sudden downshift in customer trading across
the network, catching us with a business-sized for
growth, with combined inbound and outbound line-
hauls exceeding 700 per week.
Although this puts us on our heels, we are looking at
this as a stark lesson learned. We must be on the
front foot, we must execute the basics best in class,
and in short, strongly embrace our two unshakable
beliefs. We have increased our focus daily, holding
ourselves accountable to our culture, so as to not
blush over the small things, which is building an
increased level of excitement to reset the year,
with a stronger base for growth, responsibility, and
accountability to our customers and ourselves.
After two years of commitment and hard work, we
are proud to announce that as of Saturday, April 1st
marks another milestone in Mainfreight’s now 45-
year global history; we have officially received our
Motor Carrier Authority in North America!
This change will place an emphasis on vehicle
maintenance, driver training, testing and ELDs.
These are just a few examples of the regulations set
forth under the watchful eye of the FMSCA.
This was the required next step in our LTL journey in
North America to develop and grow with the largest
over-the-road freight market in the world.
Although we have always been asset-based, a
broker status has understandably been a barrier to
entry with many Fortune 1000 companies in North
America; this is no longer the case. Many customers
understand the value and peace of mind of dealing
directly with a true motor carrier with compliance
surrounding liability, safety, and insurance coverage.
In keeping with our mantra of being easy to do
business with, this change was a non-negotiable for
Mainfreight.
In dealing with Mainfreight Transport you can rest
assured you are not dealing with a broker. You are
dealing with an asset-based motor carrier. Our fleet
is managed under our motor carrier authority where
we control the quality of service you receive.
Lots of work ahead of this year, whilst we took some
well-deserved lumps, we come into this year stronger
and better for it.
Team from all across Chicago coming together to pull off a
great Books in Homes event
On the Gulf Coast, Crawfish Boils are a spring
tradition. The spicy crawfish, yard games and Zydeco
music are just as much gulf coast as the June bugs
in the sticky night air! The season kicks off around
Presidents Day once the weather warms up and
continues through the end of May. For the Houston
Team, it was a sure bet for a spring customer
appreciation event! The tradition of Crawfish Boils
line up nicely with the culture at Mainfreight. Crawfish
boils are large social gatherings with lots of group
participation where everyone eats family style, piled
up in the middle of the table! Through the joint effort
of all the Houston Business Units, we had a great
customer turnout! All teams enjoyed serving our
customers and getting to know them better. The best
part of hosting our customers on-site is doing tours
through the Warehouse and branches, as well as
watching the magic happen with our drivers and line-
haul moving on and off the dock on a busy Friday
night. It highlights the Mainfreight difference. Our
immaculate Warehouse is always a showstopper!
PINCHING TAILS IN HOUSTON
BY SARAH HOLMES
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What a special moment in time as we are able to
build on our strong foundation. Let us continue to
have an obsession with customer service and our
ability to deliver high performance and before we
know it, we will be a 200-million-dollar business!
Thank you team for all that you do to contribute to
our success and look forward to the years ahead!
A privilege to have taken over the reins for the
Warehousing team in the Americas and look forward
to working closely with our senior leadership team
together as one in Chicago.
Great to have reached our milestone of becoming
a 100-million-dollar business! This is because of
the development of our quality branch network,
our ability to take timed risks and our special
people who put everything into the success of our
business.
As we shift into the new financial year, it is clear our
customers have prioritized cost control and as a
result, we have seen a reduction in inventory levels.
This presents opportunities to us in two ways,
firstly with further space to sell in our Warehouses
with less “slower moving” stock and secondly, a
lot of sales activity as potential new customers go
to market. Thankfully, we have the opportunity to
capitalize on this with our eager sales team of 20
across the country!
A clear theme in our business right now is to get
back to basics and make sure the foundational
cultural aspect of what makes Mainfreight who we
are, is addressed in all regions. “Customer is King”
and now is the time to prove that more than ever
with quality being front of mind in our Warehouses
and ensuring we are providing the best experience
to our consumers week in, week out.
Looking ahead, we are working hard to develop
pipelines of new business where we plan to convert
our smaller branches into bigger sites. In 2023 we
open a new warehouse in Chicago that will be our
largest facility in North America. Strategic growth is
key to our success to ensure our team, customers
and suppliers are not impacted by our ambitious
growth plans.
Working closely with our other business units
remains a priority as this is a competitive advantage
that sets us apart from our competition. We can
add greater value when our customers trust
Mainfreight, as there is nothing more satisfying
than loading freight on a blue truck from a blue
warehouse!
WAREHOUSING AMERICAS
– ANDREW COULTON
We will be working hard during the first half of the
Fiscal Year to set ourselves up for success during
the second half with the focus being on:
Quality in everything that we do; most importantly
always “lifting the bar” as we drive continuous
improvement throughout our business.
Sales: We continue to expand into larger Warehouses
that will demand big growth for Warehousing and our
overall network!
Hold true to our unshakeable beliefs in all that we do.
Our customer’s perception is everything. We need to
ensure we are listening accordingly and being critical
of ourselves to improve our business.
01.
02.
03.
Jenny Angulo
42
MAINFREIGHT TEAM REVIEW // JULY 2023

Our Toronto Team at their first Books in Homes assembly
Jelle Van Rinsum actively participated
in the event and made several new
acquaintances while Operations
Manager Kienan Taitt-Cesar was
pleasantly surprised from a distance.
We are eager to organize the next
assembly and extend the program to
additional schools in Toronto.
BOOKS IN HOMES
– WAREHOUSING
TORONTO
BY KATIE BECKER
We are excited to announce the
confirmation of our Northlake, TX,
and both Chicago warehousing
locations as SQF certified.
SQF (Safe Quality Food) is a globally
recognized food handling and safety
standard encompassing many
aspects of both quality and safety
when handling food items. The
highly detailed process of receiving
the certification includes elements of
document control, food safety plans,
traceability, training and business
WAREHOUSING -
SQF CERTIFICATION
BY MATHEW
FIELDER
commitment to the program. A third-
party auditor who will evaluate our
food safety system over two days
onsite at the Warehouse grants this
certification.
Mainfreight is excited to share
the beginning of what will be a
North American standard in our
Warehouses and only further
highlights our commitment to quality
and safety within our branches and
contributing to a safe food supply.
For the next 12 months, we expect
to have all Warehousing branches
certified believing this raises the bar
for our customers and the stringent
standards of their customers.
The Toronto-based team is thrilled
to declare the launch of Books in
Homes!
Our initial book-giving assembly
left us touched by the happiness
we were able to spread among the
children.
Jenny Angulo
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AIR & OCEAN
– MATT GUSTAFSON
We closed out the financial year on what is once
again a very interesting time. There never seems to
be a lack of challenges we are faced with which is a
constant for us each year. What we have learned is
that by sticking to our core Pillars we will not only get
through but also get through and flourish.
Our efforts are specific and focused on the following
as we establish ourselves in the New Year.
Sales
• Continues across the Americas with a heightened
focus on our high-value pipeline capturing our
target commodities. Using our time wisely to build
our pipelines with the right prospects. Success is
proven when going after the right opportunities as
we have seen across recent success in wine and
spirits.
Intensify the focus on our core products
• Airfreight takes shape with a major investment
in Los Angeles for our first perishable site in
the Americas. The team has already secured
opportunities within the produce industry, and
a robust pipeline is in place with prospective
customers who are eager to trade as soon as
the site is ready. Furthermore, we have received
Goods Distribution Practices (GDP) certification
in five facilities that are highly regarded by
pharmaceutical clients.The Americas now have
Certified Cargo Screening Facility (CCSF) in four
facilities, which is a competitive advantage by
allowing us to screen our own cargo. We step up
our sales investment with the announcement of a
National Sales Manager, Airfreight to support our
teams in their selling efforts.
• Ocean, we are committing to focusing on growing
our consolidations in both numbers in place as
we increase our utilization. To support the sales
efforts, there was been the announcement of a
National Sales Manager, Ocean. As the market
begins to correct itself, we have resumed our
core carrier strategy, which we are now assessing
every week.
Community involvement
• We are increasingly proud of our support of BIH.
For Air & Ocean, we now have this program in 15
branches across the US and Canada as we push
to have each branch support a school of its own.
One Mainfreight
• Supporting our brothers and sisters in the other
business units is gaining traction. Our ocean
teams increase our support of Port Ops and are
excited about the opening in Chicago. Our Air
TEAM CHILE – FIRST PROFIT
PLEDGE MET!
BY HECTOR LARA
Since our establishment in 2019, our team has
gained a wealth of knowledge and is thrilled to
extend Mainfreight Blue’s presence in South America.
Although 2022 brought its share of unpredictability,
we embraced the challenge with enthusiasm. We
are delighted to announce that our branch recently
celebrated its first Profit Pledge accomplishment for
the fiscal year 2023.
We have been able to build strong bonds with
customers in Chile and secure space at the ports for
an influx of imports and exports. We look forward to
showing off our branch more in 2023 and bringing a
larger footprint to beautiful South America.
L-R: Héctor, Marcelo, Cindy, Bárbara, Miguel and Diego
and Transport Branch Managers have worked
together to create a tariff supporting the major
airport hubs in our effort to offer a premium
airfreight service. Our regional sales meetings
across the business units (Big M Meetings)
are taking shape as gains have started coming
through as a result.
Quality
• Getting our processes right to operate as
efficiently as possible while providing the highest
level of service we can. Our data integrity remains
paramount with an improvement on how we are
managing our milestones in real time to ensure
best in class data integrity. The creation of new
training modules to cater to the team’s requests
will finally provide a resource for our teams to
have access to. Two unshakeable beliefs.
In closing, we must not forget to have some fun while
we keep spreading that Mainfreight blue across
the globe. Our team are excited to go after the
opportnities.
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MAINFREIGHT AIR, OCEAN &
TRANSPORT – CHICAGO, IL
BY KYLE MCKENNA
Mainfreight Chicago kicked off their second season
in the Freight Forwarders Volleyball League in Wood
Dale, IL. The team played a hard-fought match against
Gebrüder Weiss, one of the league’s top teams last
year.
We see it as an opportunity not only to promote physical
fitness but also to cultivate a sense of community and
teamwork among our team. By participating in sports
activities together, our team members learn to work
collaboratively, communicate effectively, and support
one another toward a common goal. This translates
into a culture of cooperation, mutual respect, and
shared responsibility, which we believe is essential
for our business to thrive.
Mainfreight Chicago looks to carry their momentum to
their next match against last year’s champion JAS in
a few weeks!
Back Row L-R: Alejandro Chavez, Justin Seiber, Kyle McKenna, Kyle Hood, Quinn Burke, Chris Michalak, Eric Bell, Heber Vasquez
Middle Row L-R: Martin Moncada, Amy White, Ocean, Jake Groch Front Row: Hela Haddadin
MAINFREIGHT MEXICO
– 10 YEARS!
For us, it is an enormous privilege to belong to this
great company. On February 23, 2013, we started
building a blue-blooded family in Mexico and I could
not be more proud of what we have accomplished.
Having challenges and adversities, our culture and
vision have made us stronger over time.
To commemorate our first 10 years, we enjoyed a
getaway with the team. I want to take this opportunity
to thank everyone who has been part of this wonderful
journey! From our customers, suppliers and worldwide
team members that contribute to our growth.
My deepest appreciation to the magnificent team in
Mexico, who with their effort, dedication and hard
work, honour the Mainfreight service and put our
company at the highest standards.
What is next? To expand in Mexico and more of the
Americas. As a multi-lingual office, our outreach to
potential customers and team members is a massive
opportunity.
Back Row: Omar Diaz, Alan Trujano, Ricardo Dordelly & Argenis Ortiz, Front: Fernando Ruiz, Guillermo Tena, Oscar Gonzalez, Jocelyn Escamilla,
Jocelin Mijares, Daniella Victoria, Elizabeth Vicente, Tania Garzo
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MAINFREIGHT LOS ANGELES
AIR PERISHABLES SITE BY
JAMES BLOK
Welcome to the LA team! Over the past three months,
Mainfreight Air in Los Angeles has been preparing our
new 50,000SQFT (4500 square meters for you metric
folk) airside facility into being a cornerstone of the
Mainfreight airfreight world here in the US.
We have been creating a name for ourselves within
the LA market to be movers and shakers with no
plans of slowing down.
With this new facility, we have X–ray capabilities,
freezer and cold storage, dock to dock cold chain
solutions, and Mainfreight branded roller floor trucks
for airport transfers.
Being one of only a very select few freight forwarders
in Los Angeles to have perishable coverage is
an undertaking not for the faint of heart, but with
knowledge and passion joining the team we know we
can gear up for success.
We are also in the process of becoming a USDA-
bonded site, allowing for imported inspection of
produce. As well as an FSIS (Food Safety Inspection
Service), station to process imported beef and lamb,
we will be the only one in the country that is airside.
The ability to cut our own Phyto certs has also been a
big new process, but one the team has been great at
taking charge of.
We have already been able to handle seafood, export
beef, import beef & lamb, import & export produce,
dairy, and live seafood to a number of destinations.
A lot on a trial basis until we have our chillers up and
running officially.
With our first summer season approaching, we
are excited to see what we can offer the greater
perishable market regarding seafood imports and
produce exports.
With the perishable export market in LA taking up over
40% of all belly capacity outbound from Los Angeles,
we have a lot of room for growth.
Sales Manager James Blok and account
executive Kaitlyn Dougherty
LA airfreight team in their new cool storey
CAROTRANS HOUSTON
– BOOKS IN HOMES BY
MARIA ESPINOZA
The CaroTrans Houston team enjoyed working with
Books in Homes USA at Reed Academy. A free book
fair was held allowing each student to collect books
of their choice. The joy on the students’ faces, when
they realize that they can collect all the books for
free, is priceless, as stated by Branch Manager Maria
Espinoza. “We are immensely grateful to Books in
Homes USA for partnering with us and making this
possible! We acknowledge and appreciate the hard
work of the teachers and school staff in assisting
children,” she added.
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CAROTRANS
– CHRIS WILSON
This year’s Branch Manager and Sales Conference
offered us the time to come together as a Team and
define our goals for the business in 2023/24. Although
we are extremely proud of our record performance
in each of the past two financial years, we are very
aware that this year is going to be different and we
must commit and place forth laser focus to achieve
the results we established for the business.
We must get a few “non-negotiables” right if we are to
remain successful and stay true to our one-hundred-
year vision for the business.
• Quality
• Compete
• Teamwork
• Margin over revenue
• Secure larger volumes in all trade lanes
• Delight our customer
There are varieties of ways these “non-negotiables”
can be interpreted. Nevertheless, the only metric that
truly counts is the one outlined below
“The only way to keep ahead of our competition is
by the superior performance of our people. The only
measurement of that superior performance is how the
customer perceives it.”
Thanks again, Team! It was a great conference this
year, the message was clear and it will be a pleasure
working on our goals and objectives as a Team!
CAROTRANS ORANGES FOR
CUSTOMERS
– BY VILMA RAMIREZ
How do we thank our customers and show them our
appreciation? Our personalized visits to their sites
with no need to make it into a sales pitch, but to say
hello, thank you, and enjoy this healthy snack of
Oranges on CaroTrans. Our sales team throughout
the Americas filled our buckets up and delighted our
customers with special visits and plenty of Vitamin C!

Being on the road as an account executive has made
the ease of introducing myself seamless. I decided
to personalize our Oranges cards with one of my
favourite quotes. “Enthusiasm is the driving force that
overcomes all obstacles.”
Our team getting the CaroTrans oranges buckets ready to deliver to our
customers
Maria Espinoza, Jeremy Williams, Andrew Slusher, Marisol Salgado
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Our Network, People and Technology make us who
we are. We invest in our network as you will have
seen in this and previous newsletters, our people are
truly special and this newsletter also provides some
insight into that, and our investment in technology
means we can deliver a consistent, high-quality
product around the world. We are proud of what
we achieve with a relatively small team and do so in
true Mainfreight style!
We invited our regional IT managers and key product
leaders to Tauranga for an IT conference – the first
one in 4 years – and it was great to build on the
friendships, catch up on many topics & projects and
align ourselves for the year(s) ahead.
It would not be a Mainfreight get-together if we didn’t
throw in some activity, so we paddled our way into
the night to enjoy the magical sight of glow worms
and be mesmerised by a clear night sky full of stars.
The key takeaways from the conference were:
• Simplicity: in what we do. Stay focussed on
supporting our core business.
• Alignment: in how we do things around the
world to maintain a consistent experience for
team and customers.
• Speed: in the way we execute, the business
grows at pace, and we have to work smarter.
Many projects have reached key milestones in the
last 6 months, and new ones have been started.
Here’s a brief summary of our key initiatives:
Transport
Big milestones were reached in Europe (France)
and in the Americas (Canada) Transport business
where the last of the branches were migrated
across to their transport management systems,
bringing together each of the regions into their
TECHNOLOGY
JOHN ESHUIS
single platform. Project teams work relentlessly to
achieve successful transitions. Thank you and well
done. That completes a big chapter of creating that
alignment.
Air & Ocean
CaroTrans in the USA decided to move off their
legacy system and onto Cargowise and will be
joining New Zealand, Australian and Asia CaroTrans
operations on their platform later this year. This
will bring alignment to those branches across the
world and will provide simplicity in supporting this
business.
Warehousing
The continuous improvement approach in our
Warehousing business means that they manage
to run smaller, low-risk initiatives. The key focus
for this year will be Operational Intelligence –
leveraging our data and visualisation tools to put
different information in front of the team. As with
all our approaches to technology – we don’t make
decisions for the team, we want to empower them
by providing the right information.
Customer Facing Technology
Mainchain – our customer portal - has had a strong
focus on Air & Ocean functionality and continues to
deliver more for our customers. Order Management
System (OMS) has had an overhaul and has been
relaunched and the customer Air & Ocean Booking
part of Mainchain has had a full refresh. On top of
that our emissions calculator is now available (more
on that later). Maintel – our analytics platform – is now
accessible through Mainchain and offers insights
into Air & Ocean, Transport and Warehousing data.
For our IT Teams around the world – get into the
branch!
• There is no better place to get a feel for the
culture.
• Opportunities are found where the problems
exist, you won’t find them behind a desk, you
will find them when you talk to the team and see
first-hand where the challenges are.
• Build relationships. It is inevitable that at some
point you will need the support of the branches
to fix something, roll out a new feature or get
some feedback.
Let’s keep on building that connection with the
teams.
A well-integrated IT team, that has a strong
relationship with the team in the branches has a
much easier job delivering projects and solutions.
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MAINFREIGHT TEAM REVIEW // JULY 2023

The bad actors continue to wreak havoc in the
market and email compromise continues to be our
biggest threat.
The message for our team is simple:
Treat it with the respect it deserves.
Educate yourself.
Discuss it in your PAT meetings, continue to complete
the training, and report all suspicious emails. The
Cyber team put a lot of effort into protecting our
environment. It is an ongoing, daily effort to stay
vigilant and up to date on our front-line systems, but
that is so easily undone by any of us.
CYBER SECURITY
Global IT Meeting held in NZ
Back row left to right: Shaun Morrow, Pascal van Vuuren,
Thomas Bijl, John Eshuis, Michael Hood, Alistair Hughes,
David Hall
Front row: Michelle King, Megan MacKay, Nilesh Bhuthadia,
Logan Lim, Laurie Hamid, Clement Chong
We are thrilled to announce that our MainStreet
transport management software is now live in
Canada!
Following meticulous planning and development, our
Mainstreet transport system launched in Canada on
April 3rd, 2023. Moving the Canadian team onto the
same platform as the US allows for improved line-
haul visibility between the countries, streamlines
freight operations, provides shipment tracking in
real-time, enhances communication channels with
customers, as well as introduces new technologies
such as hand-held driver scanners, sign-on glass
and more to Mainfreight Canadian Transport team
and customers.
Our stand-out feature for the software includes a very
large upgrade to the rating engine – multi-currency.
In Mainstreet, our branches can now service
customers in foreign currencies in both the United
States and Canada. With our built-in exchange rate,
we can invoice customers and pay suppliers in their
preferred currency. This has been a request from
customers and our teams alike for some time. It is a
game-changer for everyone involved.
At Mainfreight, we know that our team is the key
to our success and this project is positive proof
of our fantastic team effort. Without a doubt, the
engagement and support of our Transport teams in
Canada and the US have been key to this successful
launch.
Mainstreet Canada is a significant milestone for
Mainfreight as it promises to improve shipping
operations across both countries to the benefit of
our branches and most importantly, our customers!!
A little history on our Maple Leaf neighbour: Our
Toronto Transport branch was established in 2016
& since its inception, it has been operating under
the Cargowise software system. We leaf our hearts
in Toronto!
MAINSTREET IS NOW LIVE IN
CANADA! - RAQUEL
CANAS-THOMPSON &
DANIEL ANDRADE
Ryan Williams & Tinesha Williams working in MainStreet
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A tool to help our Air & Ocean
customers better manage their
supply chain.
As we know, supply chains are
complex and importing goods from
supplier to store can be a juggling
act to keep things on track.
What is Mainchain OMS?
It’s our next level of order
management that can help improve
our customer supply chains -
enabling them to understand exactly
where their orders are in the world,
and at what part of the supply chain
process they’re in.
More importantly – it allows our
customers to understand what the
exceptions are and who in their
supply chain needs to take action,
whether that be a supplier, a service
provider, or a person in their own
business.
Our Mainchain OMS platform
provides a single interactive portal
where all stakeholders can work
together to drive the import supply
chain forward by triggering relevant
actions for each team before and
after certain milestones are hit.
We’re relaunching this with even
more features!
Key features available:
• Simplified setup with
standardised milestones and
actions
• Centralised portal
designed to help
customers with
large teams,
numbers of orders
or large numbers of
suppliers
• Customised views
ensure users see
what’s important to them
• Manage and track required
documentation
• Request and Approval process
for Order Date and Quantity
changes
• Ability to ‘split orders’ so that
parts of orders can travel on
separate shipments
• Customer integration
MAINCHAIN ORDER MANAGEMENT SYSTEM (OMS) - LOGAN LIM
Mainfreight’s Emissions Management
Platform is now up and running
and at the fingertips of our first pilot
customers.
This builds off the work of our
emissions reporting capability to
provide customers access to their
supply chain emissions profile in real
time. It represents a significant shift
from the more transactional point in
time reports to live tracking where
the impact of different strategies
and behaviours can be seen and
responded to.
From a technical standpoint, the
toolset is designed around the GLEC
reporting framework. It aligns with
standards like EN 1628, IATA RP
1678, and the Clean Cargo Working
Group and supports customer
inventory reporting to ISO 14064 and
the Green House Gas protocol. We
also have a detailed methodology
document for inquisitive customers
(and their auditors).
EMISSION MANAGEMENT – SHAUN MORROW
Our first stage of the pilot is targeted
at New Zealand based customers,
but we expect to extend this across
Asia, Australia and the US by mid-
year and for our European operations
by the end of the year.
The current iteration has three
components or Dashboards:
• Transport Emissions: Including
domestic movements for road,
rail and coastal
• Air & Ocean Emissions: Main
haul international movements for
Air & Ocean shipments
• Shipment Summary: A detailed
breakdown of the emissions for
every shipment/consignment
There’s also more to come, we
expect to add Dashboards for
Warehousing and Wharf by mid-year
and are developing approaches for
pre and post carriage (Air & Ocean,
including road, rail and inland
waterway connections) and courier
(as part of Warehousing).
With supply chain emissions often
accounting for more than 80%
of organisation emissions this
represents an important capability
and offering to our customers on
their own climate journeys.
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TRAINING &
DEVELOPMENT
MARTIN DEVEREUX
Earlier this year, we celebrated our 45th birthday,
and we did so from 324 branches spanning 26
countries. Our growth and appetite for growth are
part of our identity and a key aspect of who we are.
Whilst this brings enormous opportunities, it also
brings challenges as we spread our team and our
culture across more parts of the globe. We spend a
lot of time focusing on the new countries and regions
of our business to instil the correct foundations, but
right now, it is also a prudent opportunity to focus on
all regions, in all branches, to ensure our culture is
strong and generates the right outcomes.
The starting point is understanding the core beliefs
and cultural imperatives that define us. We are
one global family spread across an ever-growing
number of countries. We all start and finish our days
in slightly different fashions, but we are one family.
A family that has grown from never taking our eye
off the detail. A family that has grown from always
making smart decisions, not easy decisions. Most
importantly a family that approaches every milestone
in our journey together.
Our Three Pillars proudly sit on our walls in various
countries and in various languages. This framework
guides us on who we are and how we do things
around here. Our culture is a product of every
decision we make and every action we take. We, as
individuals, all have the responsibility as guardians
of our culture. A challenge for us all is to take the time
to learn about where we and our culture come from,
and why we do things the way we do. Challenge
yourself to ask the ‘why’ question and
learn our origins.
If you’re reading this and you’re a team
member, don’t wait for things to happen.
Ask questions and actively seek
opportunities to learn. Look around you.
If you need help finding those answers
or information, your quality board, line-
haul board, or P&L should be proudly
printed and displayed on your walls,
easily accessible to all. The answer
may not be clear in the first instance,
but it is this information, in conjunction
with talking with your team, that will
help you learn and find the answer. It
is your branch, your business, and your
opportunity to play a role in building your
and our future. The simple message –
get involved.
One of the fundamental aspects of the Mainfreight
culture and our approach to business is
decentralisation. Where possible, we strive to push
as much of the decision-making capacity to those
closest to the issue or the ‘problem’. The most
identifiable vehicle for this is our Positive Action
Team meetings or our P.A.Ts. These forums are
designed to allow all team members the opportunity
to get involved. To identify issues or areas where
improvement is needed in their immediate part of the
branch and to allow all team members to contribute.
Some of our best global ideas and initiatives came
from a P.A.T. and started small stemming from a
challenge in one branch. Don’t underestimate the
reach and impact these forums have. Not only
are they a vehicle to improve your day-to-day
experiences they can also serve as a vehicle to drive
innovation and change in other parts of the business.
Please don’t view these as just another meeting.
Show some courage, share your ideas, and get
involved. You might be surprised by what happens!
Our role in the Training & Development space is to
help you and your branches succeed. Yes, we host
various training courses, but the real development
takes place within your branch. Opportunities to
attend Induction courses, or other programs held
at our Training Centres, are there for you to build
a deeper understanding of what you have already
learned within your branch. To use a sporting
analogy, our role is not to teach you to kick or catch
the ball but to teach you how to take those basics
and build on them - an opportunity to develop more
fine-tuned skills. We will share our knowledge and
tools to enable you to return to your role and use
Induction course with our Team in New Zealand celebrating our
45th Birthday
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MAINFREIGHT TEAM REVIEW // JULY 2023

them. It is in this on-the-job space where real learning
happens.
Another core part of our Training & Development role
is spent in your branch. This might be serving in an
audit capacity, helping you get greater insight into
operationally how you are travelling as a branch but
also culturally how you’re tracking. We will ask you to
have a say as to what is working and what is not via
the morale questions and in general interactions. This
is an opportunity for you to be heard and get involved
in your branch. Your audit is an incredibly valuable
process and tool that you can use to get more involved
and engaged in influencing how your branch functions.
Likewise, we may provide some insight and perspective
into other key topics, such as Health & Safety at a
branch level. We are not there to fix or to implement
things; we are there to assist you in introducing the
appropriate changes to ensure we all go home safely
each day. Again, we are here to help, not to do.
We know reading this places a lot of responsibility in
your hands to play a role in your future and your branch.
That’s what we do, so embrace it. Ask questions and
get involved. What you get from this business directly
correlates with what you put into it—a great lesson to
always keep at the forefront of your mind.
The following photos and captions will give you a great
insight into the wide range of projects and interactions
our Training Teams have with the business. We are a
collection of people who have all grown from within the
business and who are there to help. If you see us in
your branch, reach out and say hi!
INDUCTION COURSES HELD AROUND THE WORLD
“You can gain knowledge
from everyone!”
Induction course with our Team from across Europe
Induction course specific to Warehousing held in Sydney
Induction courses are a great opportunity for our Team to tour
different depots. Here is our Team checking out our warehouse
in LA
Mainfreight-opoly anyone?
Teamwork makes the dreamwork
Supply Chain Induction course held in USA
52
MAINFREIGHT TEAM REVIEW // JULY 2023

The 1st of April this year was a day of Go-Live! No
joke! The teams in France have been preparing,
developing, and testing for the last four months
to make sure the Go-Live date was met. After a
nerve-racking last week, with some changes to be
made and with ongoing work by several teams, the
branches were ready for the Go-Live.
This Go-Live contained some details worth
mentioning: the full country went live. A big team
of experienced Belgian Mainmove team members
joined the team in France to show them all the ins
and outs.
If we look at the implementation of Mainmove in the
French branches, it was a challenging but smooth
process where we learned a lot whilst working
together. We made sure that the last country in
Europe went live on Mainmove!
GO-LIVE OF MAINMOVE IN
FRANCE
DP World Australia’s Melbourne terminal has deployed
new Vortex Port Equipment Simulators as part of
an operator training program. Our very own Sherie
Patton, Geelong A&O was able to try their simulator
out to see how she would go as a straddler driver on
the largest container terminal in Australia.
AUSTRALIA STRADDLE
SIMULATION
Having each other’s back at Mainfreight is crucial to
our blue-blooded safety culture and recently we’ve
captured the essence of our safety standards in the
European Health & Safety Pack. The Pack has been a
labour of love along with the branches and it provides
a clear Mainfreight standard of safety across Europe
and helps take away any guesswork or duplication of
how to tackle safety procedures.
HEALTH & SAFETY PACKS
EUROPE
Esmee Heuvink, Leon Heister, Courtney Bould, and Erik
Dalenoord with Europe’s new Health & Safety Packs
Bogdan Rascol, Erik Dalenoord, Nadya Stroomer getting
Mainmove moving
Mainmove is now LIVE in France
Sherie Patton, Geelong A&O trying out
the simulator at DP World
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After almost 2 years of working together from a
distance and between screens, Cherry Wang based
in Shanghai in the Regional Training Team, came
to visit the Hong Kong office for our first Branch
Manager’s Conference since pre-covid. This was
an exciting time for everyone meeting all the Branch
Managers but also for us to spend more time
bonding as just the Training Team. Planning team
building activities and working together to make
them successful on the day bought us much closer
together. We were able to celebrate the milestones
that we missed, over cake and team meals. For
us, it’s the little things that count and makes us
appreciate each other, as we don’t always have the
opportunity to be together.
MEETING AS A FULL TEAM
FOR THE 1ST TIME
EUROPE
AIESEC DAY
We organised an in-
house day with AIESEC
(International Association
of Students in Economics
and Commercial Sciences)
where 25 young and eager to
learn students came on-site
to ‘s-Heerenberg, we took
them around our premises,
and ended the day with a
workshop!
Andre Laredo is on the hunt for future Mainfreighters at Auckland University
Elly Fun, Winnie Tong, Mandy Cherry and Cherry Wang
Elif Bilici, Melis Naz Taheri and Rob Frencken
with a group of students
ANDRE
CAREERS
DISCUSSION
AUCKLAND
UNIVERSITY
Andre Laredo presenting to
students at the University
of Auckland about career
pathways at Mainfreight
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Andre Laredo is on the hunt for future Mainfreighters at Auckland University
Elly Fun, Winnie Tong, Mandy Cherry and Cherry Wang
BEREAVEMENTS
Jürgen Schöttler
Mainfreight Warehousing Ans ‘s-Heerenberg
Jürgen, a 10-year legend, joined us in 2007 where he
continuously worked in the warehousing branch Ans. He
organised the inbound flow of several customers from
beginning to end and was keen to work in places that
required complex tooling to assemble products for our
customers.
His great work ethic and creativity will remind us of him. At
work, Jürgen created handy tools to make the job easier
and smarter which was often recognised by our customers.
Outside work, he was a passionate photographer of nature
and in particular of weather conditions and birds.
Jürgen, you will be missed!
Maurice Dongelmans
Mainfreight Warehousing Ans ‘s-Heerenberg
With great sorrow, we received the shocking news last
December that Maurice Dongelmans passed away at the
age of 50. Maurice fought to the very end but ultimately did
not win the fight.
Maurice joined us in 2020 and was hugely loved by the
team. Every day he enjoyed spending time with his team
and saw them as a real family! He also spent a lot of time
with his team outside of work. His lovely personality and
work ethic are something we will always remember.
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MAINFREIGHT TEAM REVIEW // JULY 2023

Pita Palepoi
Mainfreight Transport Prestons
It is with deep sadness and heavy hearts that we say
farewell to our friend, Pita Palepoi.
Pita had been suffering from a prolonged illness over the
past few months and lost his battle on 21/12/2022.
He was a beloved husband and a cherished father – We
will all miss Pita dearly
Iain “Red” Henderson
Daily Freight Christchurch
It is with tremendous sadness we let everyone know Iain
Henderson AKA “Red” passed away peacefully at his
home earlier this year.
He was with his family and friends near his side. Red’s
long fight is over, he can hold his head up high knowing
he fought till the end like we all knew he would.
Red will certainly be missed, as a vital part of the
Mainfreight family for over 30 years. Red took great pride
in his work and has made lifelong friends throughout the
group.
Rafael De Luna
Mainfreight Warehousing Moreno Valley
A piece of our team has been missing since Rafael left
us. We carry him in our work by always having pride
and commitment to our quality just as he lived. We miss
you.
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MAINFREIGHT TEAM REVIEW // JULY 2023

SERVICE ACHIEVEMENTS
The following members of our team have celebrated, or will shortly celebrate, 20 years or more with us:
Alan AllportChemcouriers Tauranga
Alan NietheTransport Auckland
Alapati (Ala) AionoMetro Wellington
Barbara VincentTransport Wellington
John (Joe) Kawau2Home Auckland
Laurie McMahonTransport Christchurch
David PriestleyDaily Freight Wellington
Guy SmallOwens Tankers Auckland
Angelique Stefas-VinkenvleugelTransport ‘s-Heerenberg
Anita SeegersExpress ‘s-Heerenberg
Arapeta MahuikaWellington & Port Ops
David GrossmanA&O Seafreight Sydney
Franck Van Der HeydeWarehousing Oostende
Hans KloosterboerTransport ‘s-Heerenberg
Henk LammersCrossdock ‘s-Heerenberg
Jeroen LakwijkCrossdock ‘s-Heerenberg
Kerryn O’NeillTransport Napier
Mike DunnA&O CFS Auckland
Nick HydeTransport Taupo
Nigel MouatChemcouriers Auckland
Rob WilliamsTransport Auckland
Wim VerproortTransport Zwijnaarda
Allan AufaiDaily Freight Auckland
Amasaia (Ama) ValuWarehousing Auckland Neales Rd
Annemie CasierTransport Zwijnaarda
Antonio CollingsTransport Auckland
Casper LukassenTransport ‘s-Heerenberg
Colin McPhersonWarehousing Railway Lane
Glen FinlayWharf Sydney
Ines WaegemansTransport Genk
Isabelle DenonTransport Paris
Jennine CosgraveMainfreight IT (Software)
Jenny PayneTransport Taupo
Katrina NathanAir & Ocean Whangarei
Keith KenyonOwens Christchurch
Keith StoneWharf Sydney
Lee AmourAir & Ocean Seafreight Sydney
Léon RobbeTransport ‘s-Heerenberg
Marilyn SymsOwens Tankers Auckland
Mike LeliveltEuropean Support
Mike SommersTransport ‘s-Heerenberg
Noel StubbsTransport Napier
Phil JordanWharf Sydney
Rebekah LopauOwens Auckland
Rowan PrestonWarehousing National Team NZ
Sione VaveTransport Sydney
Theo AlofsTransport ‘s-Heerenberg
Theo DeijnenTransport ‘s-Heerenberg
Yasbeen KumarDaily Freight Auckland
Years
50
Years
25
Years
40
Years
35
Years
30
57
MAINFREIGHT TEAM REVIEW // JULY 2023

Thank you for your loyalty, dedication and hard work.
What an achievement!
SERVICE ACHIEVEMENTS
The following members of our team have celebrated, or will shortly celebrate, 20 years or more with us:
Years
20
Aaron McMahonTransport Rotorua
Allan Tango2Home Auckland
Andrew HallTransport Hamilton
Andrew SmithOwens Auckland
Arthur Atoaga2Home Auckland
Catherine Le VertA&O Auckland Airfreight
Cindy PageTransport National Team Australia
Clinton SmithChemcouriers Auckland
Darren Cummins2Home Auckland
Dean CoatesPort Ops Christchurch
Debra JohnsonTransport National Team Americas
Debra McCartyCaroTrans National Team USA
Denise KearnsTransport Hamilton
Duncan ByronAir & Ocean Tauranga
Edmila HebelA&O National Team Australia
Emma KatavichNational Admin NZ
Haami KingiTransport Hamilton
Hans van NiekerkTrucks & Drivers ‘s-Heerenberg
Ivan LarsenTransport ‘s-Heerenberg
Jamie MorrisseyAir & Ocean Dunedin
Jennifer TuhiDaily Freight Auckland
Jenny LeeA&O National Team Australia
Joel PereiraA&O National Team NZ
Julia McMillanA&O Seafreight Melbourne
Julien VievilleTransport Paris
Kelly RodriguesCaroTrans New Jersey
Keri MonkTransport Levin
Kim SipeliWarehousing Auckland Manu St
Kyla McGregor KurthFTL Tauranga
Lee TuimaugaTransport Auckland
Lesley HuiaTransport Whangarei
Malcolm HolmForwarding Support NZ
Margaret ReynoldsA&O Seafreight Sydney
Marissa MonterosoWarehousing National Team Americas
Matthew MayvilleTransport National Team Americas
Mehmet KurumCrossdock ‘s-Heerenberg
Milan Cihak JnrJames Hardie Warehousing Auckland
Monique PearyAir & Ocean Napier
Natalie CurleyAir & Ocean Wellington
Nathan AndersonTransport Dunedin
Nathan McEldowneyTransport Cromwell
Paul FredricksonAir & Ocean Wellington
Peter Wallis2Home Auckland
Raagni SahayMainfreight Global IT
Rachael TimmoMainfreight IT (Hardware)
Reza MotadeliOwens Tankers Auckland
Rodd MorganNational Team Australia
Sarah SunA&O National Team Americas
Sean HutchinsonA&O Seafreight Sydney
Shona TaylorTraining Team Australia
Stuart ThornTransport Wellington
Telea (Andrew) KasipaleOwens Auckland
Tony SagagaWarehousing Auckland 107 Westney Rd
Tracy CurtisDomestic Sales Support NZ
Trevor MitaiChemcouriers Auckland
Tuaine TarauTransport Auckland
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MAINFREIGHT TEAM REVIEW // JULY 2023

Kyla McGregor KurthFTL Tauranga
Lee TuimaugaTransport Auckland
Lesley HuiaTransport Whangarei
Malcolm HolmForwarding Support NZ
Margaret ReynoldsA&O Seafreight Sydney
Marissa MonterosoWarehousing National Team Americas
Matthew MayvilleTransport National Team Americas
Mehmet KurumCrossdock ‘s-Heerenberg
Milan Cihak JnrJames Hardie Warehousing Auckland
Monique PearyAir & Ocean Napier
Natalie CurleyAir & Ocean Wellington
Nathan AndersonTransport Dunedin
Nathan McEldowneyTransport Cromwell
Paul FredricksonAir & Ocean Wellington
Peter Wallis2Home Auckland
Raagni SahayMainfreight Global IT
Rachael TimmoMainfreight IT (Hardware)
Reza MotadeliOwens Tankers Auckland
Rodd MorganNational Team Australia
Sarah SunA&O National Team Americas
Sean HutchinsonA&O Seafreight Sydney
Shona TaylorTraining Team Australia
Stuart ThornTransport Wellington
Telea (Andrew) KasipaleOwens Auckland
Tony SagagaWarehousing Auckland 107 Westney Rd
Tracy CurtisDomestic Sales Support NZ
Trevor MitaiChemcouriers Auckland
Tuaine TarauTransport Auckland
LONG SERVICE LEGENDS
David Priestley, AKA “Proz” the
Policeman, celebrating 50 Years with the
Team.
A true Daily Freight Legend in Wellington,
with a special presentation of a freshly
painted Daily Freight Forklift, the only one
in Wellington!!
Anesh Chand - Mainfreight Transport BrisbaneNick Hyde - Mainfreight Transport Taupo
Super Celebration at
Mainfreight Transport
Auckland
Left to Right -
Lee Tuimauga (20 years of service)
Taylor Tolson (10 years of service)
Alan Niethe (35 years of service)
Rob Williams (30 years of service)
Thirty-Year Service Legends
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MAINFREIGHT TEAM REVIEW // JULY 2023

Congratulations to all our long service legends from around the world!
Lee Amour – 25 years A&O Sydney
L-R: Lee Amour, Vanessa Ings
Marissa Monteroso (Far Left) USA Warehousing National Team
Sarah Sun (Far Right) USA A&O National Team
Both Celebrating 20 years with the Mainfreight Team
HAPPY RETIREMENT RODY LUO
- MAINFREIGHT SHANGHAI
January 23, 2023, Rody, better known as
‘Uncle’ to the team, retired.
At the farewell party held for him, he recalled
his 23-year Mainfreight career, how he watched
Mainfreight grow and how he was sad about
leaving his big Mainfreight family. We were all
moved by his words.
We send our most sincere wishes to him and
wish him pleasure and happiness in his new
chapter.
Rody with Joan Ji,
Mainfreight Shanghai Branch Manager
60
MAINFREIGHT TEAM REVIEW // JULY 2023

GLOBAL AWARDS CEREMONIES
New Zealand
Branch of the Year 2022
Warehousing 107 Westney Road, Auckland
Esmond Lum, Branch Manager and Bruce Plested
Salesperson of the Year 2022
Nadene Moore, Air & Ocean Dunedin
Rob Croft and Nadene Moore
Sales Team of the Year
Owens Auckland
Europe
Branch of the Year 2022 Mainfreight Warehousing Born
L-R: Liane Philipsen, Daphne van Dosselaar, Rob Zonneveld,
Ben Fitts, Nico Wuyts and Bart Fischer
Salesperson of the Year 2022
Giovanni Tornabene, Mainfreight s’Heerenberg
L-R: Ivo du Plessis, Giovanni Tornabene and Nic Matthews
61
MAINFREIGHT TEAM REVIEW // JULY 2023

Americas
Branch of the Year 2022
CaroTrans Chicago
L-R: Jason Braid, Bill Grime & Chris Wilson
Salesperson of the Year 2022
Ryan Hickey, Mainfreight Warehousing Bolingbrook
L-R: Rene van Houtun, Ryan Hickey, Matt Friedman &
Steve Turner
Australia
Branch of the Year 2022
Mainfreight Transport Brisbane
Greg de Lautour, Branch Manager
Salesperson of the Year 2022
Courtney Katic, Mainfreight Wharf Melbourne
L-R: Courtney Katic, Jaan Ilhan
Sales Team of the Year 2022
Air & Ocean Brisbane, Seafreight
62
NOTE FRTMD2S2RONSFRPTRCSIISALBUS3435

Asia
Branch of the Year 2022
Mainfreight Malaysia
L-R: Eong Kam, Cary Chung, Jin Ang, Jensce Tan,
Alan Tang, Steven Tan
Salesperson of the Year 2022
Noel Kong, Mainfreight Hong Kong Airfreight
L-R: Billy Zhang, Noel Kong
CaroTrans Sales Team of the Year 2022
CaroTrans Hong Kong
Mainfreight Sales Team of the Year 2022
Mainfreight Hong Kong
Congratulations to all our
winners from around the globe!
63
MAINFREIGHT TEAM REVIEW // JULY 2023

LA Team hosted the Inaugural Spring Family Barbecue at Bolsa Chica State Beach
PHOTO BOARD
An impressive cake to celebrate Japan’s
4th Mainfreight Anniversary
Mainfreight Global about to be installed at the
new Whangarei depot
The Famous CaroTrans USA
orange buckets
Meiland Warehousing Team giving wheelchair basketball a go
Chicago CaroTrans – Dressed in Green to celebrate St Patrick’s Day
Expanding our support of Books in Homes in regional
AustraliaTeam Members Dominic Jones & Samuel McLeod
from Mainfreight Tamworth with Author Paula Stevenson &
Hillvue Public School students
64
MAINFREIGHT TEAM REVIEW // JULY 2023

OUR TEAM CELEBRATING 45 YEARS OF MAINFREIGHT
65
MAINFREIGHT TEAM REVIEW // JULY 2023

2 December 2022
Dear Mainfreight Australia,
In behalf of all staff and students at Public
School, I would like to thank Julia Brogi and Sarah
Hobby for joining us for our Books in Homes
book giving assembly. We appreciate your active
involvement in our assembly and for taking the time
to visit Public School and the students in their
classrooms.
On behalf of our students at Public School we
thank you for donating all of the wonderful books so
that students have the opportunity to own and build
a library of quality books at home.
Regards,
Kim
Public School,
FEEDBACK
From: KidsCan Volunteering
Sent: Thursday, February 16, 2023 9:27 AM
To: Kirsty Michell (MFT Hobsonville)
Cc: Thomas Merriman (MFL)
Subject: RE: Volunteering Today
Hi Kirsty,
Thanks to everyone who came in to help us today –
our Operations team were very impressed with the
work you got through.
I’ve attached the photo that my colleague Grace took.
Thanks so much,
Howard
KidsCan Charitable Trust
L-R: Thomas Merriman, Sione Ufi, Brooke Pope, Sarah Mann,
Elyse McSkimming, Kirtsy Michell
From: Delia
Date: 8 May 2023 at 8:04:17 AM NZST
To: Don Braid
Subject: Thank you from the Netherlands
Hi Don,
This is not spam. This is a random thank you note
from the Netherlands.
Recently I moved city and with that comes a longer
commute. On this commute I spot the trucks from
Mainfreight very often.
I just want to say how much I appreciate the quotes
displayed on the trucks. It brings me joy every
morning I spot one.
This actually peaked my interest to google the
company and learn more about Mainfreight. Kudos
to you and whoever came up with the brilliant idea. It
says a lot about the seemingly good company culture.
Well that’s all I can say. Thanks again for lighting up
my commute.
Kind regards,
Delia
From: deccan
Sent: Sunday, May 14, 2023 1:31 PM
To: Owen Donald (MFT CHH)
Cc: Alicia Witteman
Subject: deccan
Hi Alicia,
Just wanted to pass on my thanks to you and your
team, since meeting you a few months ago I have
had several interactions with Jacob Eyre, Craig
Edwards, your driver that picks up from our depot,
( sorry I cant remember his name ) and others I
have meet at two of your branches when calling in.
It is clear that you have a great work culture in your
business and is so refreshing to meet such positive
people all from the same company.
Further more when I phoned you last week I got
a message that you where on annual leave till
Friday but received a call back from you Thursday
morning when still at the airport on your return
checking if you could do anything for me, knowing
we are a tiny business and only putting a small
amount through Mainfreight I would have to say
this is some of the best service ever received
and want to acknowledge this and thank you
personally.
Kind Regards
Paul
66
MAINFREIGHT TEAM REVIEW // JULY 2023