Contact delivers solid FY23 performance
contactenergy.co.nz
NZX release: 14 August 2023: Contact Energy FY23 Result
Contact delivers solid FY23 performance while investing for
decarbonisation
Key financial metrics
Twelve months ended
30 June 2023
FY23
Twelve months ended
30 June 2022
FY22
Underlying
1
Reported Against underlying
EBITDAF
2
$573m $460m ↑ 5% from $546m
Profit $211m
$127m ↑ 16% from $182m
Profit per share 26.9 cps
16.3 cps ↑ 15% from 23.4 cps
Operating free cash flow
3
$282m ↓ 15% from $330m
Stay-in-business capital expenditure (cash) $113m ↑ 51% from $75m
Growth capital expenditure (cash) $472m ↑ 62% from $291m
Overview
New Zealand renewable energy company Contact Energy (‘Contact’) today released its
financial results for the year to 30 June 2023.
• Net profit of $127m after recognising an onerous contract provision expense of $84m
($113m EBITDAF impact) following a review of the estimated available capacity of the
Ahuroa Gas Storage facility (AGS). Excluding AGS, underlying net profit was $211m.
• Underling EBITDAF (excluding the AGS provision) increased by $27m to $573m with
higher realised electricity pricing and a gain on sale of the Te Rapa co-generation
plant, partially offset by high gas and carbon unit costs, lower electricity sales volumes
and higher fixed operating costs.
• Operating free cash flow decreased by $48m to $282m. Working capital continues to
be elevated, with more gas and carbon units in inventory.
Contact has made significant progress on delivering to its Contact26 strategy and remains
focused on leading New Zealand’s decarbonisation by connecting customers with its
renewable development pipeline.
1
Contact has recognised a net onerous contract provision expense for AGS of $113m within EBITDAF and $84m within profit. Underlying
performance excludes these impacts. All variances are shown on an underlying basis.
2
Refer to slide 43 of the 2023 full year results presentation for a definition and reconciliation between statutory profit and the non-GAAP profit
measure earnings before net interest expense, tax, depreciation, amortisation, change in fair value of financial instruments (EBITDAF). Contact
has made reclassifications to better align with IFRIC guidance on IFRS 9 resulting in realised gains/losses from market derivatives not in a hedge
relationship (includes market making activity) no longer being reported in operating income (EBITDAF). FY22 figures restated accordingly.
3
Refer to note A3 of the 2023 Full Year financial statements for a definition and reconciliation between cash flow from operating activities and the
non-GAAP measure operating free cash flow. Operating free cash flow represents cash available to repay debt, to fund distributions to
shareholders and growth capital expenditure.
contactenergy.co.nz
• New geothermal station of up to 180MW at Te Mihi, GeoFuture, proceeding to final
investment decision in early 2024. Investment of up to $114m approved. Pre-
construction drilling to begin from September 2023.
• Preparing for final investment decisions on Kōwhai Park 170MWp solar farm and
100MW North Island battery in FY24.
• Planning to apply for resource consent at Glorit on the Kaipara Coast, northwest of
Auckland by the end of 2023 for the second 160MWp solar farm through Contact’s
joint venture with Lightsource bp.
• Te Rapa power station closed on 30 June 2023 as planned. Contact’s generation on
track to be more than 95% renewable by FY27.
• Strong endorsement of Contact’s retail offering, reaching approximately 589,000
energy and broadband connections.
- Introduced wireless broadband and Dream Charge time-of-use plan, enabling
customers to charge their EVs at home at lower night rates, contributing to the
decarbonisation of New Zealand. Contact Mobile launches later this month.
- Supported mass market customers by keeping average electricity price increase
realised year-on-year in line with general inflation, despite elevated forward
wholesale prices over the last three years.
_________________________________________________________________________
Financial performance
In FY23 Contact recognised an onerous contract provision expense of $84m after tax
($113m EBITDAF impact) following a review of the estimated available storage capacity of
AGS. This is a non-cash accounting adjustment to recognise the difference between the
expected benefits from access to gas storage and the contracted schedule of payments over
the remaining 10 years of the contract.
Reported net profit of $127m was down $55m on the prior year, with lower operating
earnings (EBITDAF) reflecting the onerous contract provision, higher interest expense
reflecting the higher interest rate environment and unfavourable movements in the fair value
of financial instruments as higher losses were realised from unhedged financial instruments,
partially offset by lower depreciation and amortisation and lower tax on earnings. Excluding
the impact of the AGS provision, underlying net profit was $211m, up $29m from the prior
year.
Underlying EBITDAF, which excludes the impact of the AGS provision, increased by $27m
to $573m, up five percent on the prior year, with higher realised electricity pricing as our
sales channels align closer to the wholesale market, and higher other income which included
a $7m gain on sale of Te Rapa. This was partially offset by continued higher thermal
generation input costs, lower electricity sales volumes and higher fixed costs driven by
inflation and the preparation of the business for growth.
Operating free cash flow decreased from $330m to $282m, down 15 percent year-on-year
with higher underlying operating earnings offset by higher stay-in-business capital
expenditure, higher cash tax paid on strong earnings in prior periods and unfavourable
working capital movements. Working capital remained elevated as Contact held more gas
and carbon units in inventory on lower thermal generation than the prior year.
contactenergy.co.nz
The Board approved a final dividend of 21 cents per share (imputed by up to 18 cents per
share for qualifying shareholders) to be paid on 26 September 2023; taking the annual
dividend declared for FY23 to 35 cents per share, which is in line with the prior year.
“Contact delivered a solid financial performance despite soft short-term wholesale market
conditions,” said Mr Fuge.
“We saw the highest nationwide hydro inflows in post-market history, with North Island
rainfall the highest on record. This depressed spot market prices and saw greater price
separation between the North and South Islands. We responded by purchasing excess
renewable electricity from the wholesale spot market and reduced our thermal generation to
the lowest in Contact history.”
Renewable development
Contact’s geothermal development activity is moving at pace, with plans to replace the
1950s-built Wairākei A and B power stations with a new station of up to 180MW at Te Mihi –
the GeoFuture project. Development costs of up to $114m have been approved and Contact
is targeting a final investment decision in early 2024.
“It is an exciting time for Contact as we focus on advancing our steamfield design work for
GeoFuture and we will start pre-construction drilling in September. This comes as we are
reaching completion of our world-class geothermal development at Tauhara,” said Mr Fuge.
The Minister for the Environment has approved the Southland Wind Farm Project for fast-
track consenting. If approved, the 300MW facility would be Contact’s first wind farm and
New Zealand’s largest. Together with its partner, Roaring40s, Contact continues to engage
with local communities and mana whenua.
Subject to taking a final investment decision in FY24, Contact’s joint venture with
Lightsource bp will begin construction on a 170MWp solar farm at Christchurch Airport,
Kōwhai Park in 2024. The joint venture’s second proposed solar farm development is in
Glorit on the Kaipara Coast, northwest of Auckland. The proposed site has good access to
the transmission grid and is expected to generate 0.3TWh per year. The joint venture plans
to apply for consent for the Glorit site in the second half of 2023.
Demand
Industry interest in converting to renewable electricity was strong, Mr Fuge said.
“In May we announced a pioneering energy agreement with NZ Steel. We will provide
30MW of flexible off-peak renewable electricity for its proposed new $300m electric arc
furnace. This will enable NZ Steel to scale down production in peak demand times or supply
shortages, with the project representing a significant step towards meeting New Zealand’s
climate change goals.”
The trend continued with accelerating opportunities with several other industrial companies
exploring similar opportunities to decarbonise industrial heat processes and cut fossil fuel
use.
The New Zealand Aluminium Smelter (NZAS) has indicated it would like to continue
operations at Tiwai Point beyond December 2024. “We are encouraged as we continue to
work closely with NZAS to negotiate a new agreement. The smelter is valuable to our
country, and our economy, particularly as a significant exporter. It is also highly carbon
contactenergy.co.nz
efficient in its production of premium aluminium, and a major employer and contributor to the
Southland economy.”
Decarbonising our portfolio
In June 2023, as planned, Contact closed its 44 MW Te Rapa gas-fired co-generation power
station. And the company has confirmed it won’t extend the operating hours of its gas-fired
Taranaki Combined Cycle (TCC) plant. While it will support security of supply with remaining
operating hours, decommissioning is expected at the end of 2024.
The 1.9TWh of new renewable generation that Contact will be bringing online at Tauhara
and Te Huka is enabling Contact to take these steps. And, after a successful trial at Te
Huka, Contact has confirmed it is exploring the feasibility of CO
2
capture and reinjection or
reuse across existing and planned geothermal plants.
“This year we have taken key steps towards decarbonising our own portfolio and now have a
clear path to achieve net zero emissions from our generation operations by 2035. We are
committed to doing this in an orderly manner, ensuring security of supply and energy
affordability to New Zealanders,” said Mr Fuge.
In line with Contact’s decarbonisation strategy, the company will be taking a final investment
decision on a 100MW battery in FY24. Contact has a preferred site option at Glenbrook,
subject to consenting, and has resource consent to build at Stratford where Contact has
existing operations.
“Investment in renewable energy flexibility in the North Island, close to retail load, is key to
our strategy to lead New Zealand’s decarbonisation. With more intermittent renewables
being introduced, grid-scale batteries will play an important role by storing energy during
periods of low demand and discharging power into the grid during the peaks. This
investment will reduce our reliance on gas peaking plant and will enable us to participate
across physical, reserve and frequency-keeping markets,” said Mr Fuge.
Retail
Mr Fuge said Contact’s retail business has continued with targeted growth in FY23. “Multi-
product customers are up 10% on FY22 driven by growth in our broadband business and
supported by the introduction of fixed wireless broadband and expanded time-of-use offerings
with the new Dream Charge EV plan. We’ve also been preparing to introduce Contact mobile,
which will launch later this month.” Contact has been named as a finalist for Energy Retailer
of the Year for the second year running.
Outlook
Looking ahead, Mr Fuge said the coming year will see Contact reaching significant milestones
in the delivery of its strategy to lead the decarbonisation of New Zealand.
“We’re preparing for Tauhara to come online by the end of the year, which will be a pivotal
moment for the company. We’re well on track to bring Te Huka 3 online by the end of 2024
and we’ll be taking final investment decisions on GeoFuture, Kōwhai Park and a 100MW
battery all within this financial year. I’m exceptionally proud of the team’s dedication in laying
the groundwork to realise our strategy.”
“We are excited about the future. We have a clear strategy, strong balance sheet with
supportive shareholders and stand ready to execute on the opportunities in front of us to lead
the decarbonisation of the New Zealand economy over the next decade.”
contactenergy.co.nz
1/ MORE INFORMATION
Investors: Shelley Hollingsworth
Investor Relations & Strategy Manager
shelley.hollingsworth@contactenergy.co.nz
+64 27 227 2429
Media: Louise Wright
Head of Communications and Reputation
louise.wright@contactenergy.co.nz
+64 21 840 313
2/ CONFERENCE CALL
A conference call to support the full year results announcement will be held at 10am, NZ
(New Zealand) time on 14 August 2023.
If you would like to attend the live presentation, please see the details below to view the
webcast off your chosen device:
Click here to enter the webcast: LIVE EVENT LINK
Or access this link via our website: https://contact.co.nz/aboutus/investor-centre
---
1
2023 full year results
presentation
14 August 2023
Twelve months ended 30 June 2023
2
Disclaimer and important information
While all reasonable care has been taken in compiling this presentation, neither Contact
nor any of its directors, employees, shareholders nor any other person gives any
representation as to the accuracy or completeness of this information or accepts any
liability for any errors or omissions.
This presentation may contain certain forward-looking statements with respect to a
variety of matters. All such forward-looking statements involve known and unknown risks,
significant uncertainties, assumptions, contingencies, and other factors, many of which
are outside the control of Contact, which may cause the actual results or performance of
Contact to be materially different from any future results or performance expressed or
implied by such forward-looking statements. Such forward-looking statements speak only
as of the date of this presentation. Except as required by law or regulation (including the
NZX Listing Rules and the ASX Listing Rules), Contact undertakes no obligation to
update these forward-looking statements for events or circumstances that occur
subsequent to the date of this presentation or to update or keep current any of the
information contained herein. Any estimates or projections as to events that may occur in
the future (including projections of revenue, expense, net income and performance) are
based upon the best judgement of Contact from the information available as of the date
of this presentation.
EBITDAF, free cash flow and operating free cash flow are financial measures that are
“non-GAAP (generally accepted accounting practice) financial information” under
Guidance Note 2017: ‘Disclosing non-GAAP financial information’ published by the New
Zealand Financial Markets Authority, “non-IFRS financial information” under ASIC
Regulatory Guide 230: ‘Disclosing non-IFRS financial information’ and “non-GAAP
financial measures” within the meaning of Regulation G under the U.S. Exchange Act of
1934.
Such financial information and financial measures (including EBITDAF, free cash flow
and operating free cash flow) do not have standardised meanings prescribed under New
Zealand equivalents to International Financial Reporting Standards (“NZ IFRS”),
Australian Accounting Standards (“AAS”) or International Financial Reporting Standards
(“IFRS”) and therefore, may not be comparable to similarly titled measures presented by
other entities, and should not be construed as an alternative to other financial measures
determined in accordance with NZ IFRS, AAS or IFRS accounting practice) measures.
Information regarding the usefulness, calculation and reconciliation of these measures is
provided in the supporting material.
This presentation does not constitute financial or investment advice. This presentation
does not constitute an offer to sell, or a solicitation of an offer to buy, Contact securities
and may not be relied on in connection with any purchase of a Contact security.
Numbers in the presentation have not all been rounded and might not appear to add.
All references to $ are New Zealand dollar unless stated otherwise.
Alltrademarks, service marks andcompany namesare thepropertyoftheir respective
owners. All company, product and service names used in this presentation are for
identification purposes only. Use of these names, trademarks and brands does not imply
endorsement or that they are or will be customers of Contact and reflects public
announcements of intention only.
3
FY23 highlights and market update / Mike Fuge, CEO4 -12
Financial results and outlook / Dorian Devers, CFO 13-27
Progress on strategy / Mike Fuge, CEO 28 - 32
2
3
1
Agenda
33
Supporting materials 33 - 46
3
4
4
1
Contact has recognised a net onerous contract provision expense for AGS of $113m within EBITDAF and $84m within profit. Underlying performance excludes these impacts. All variances and commentary reflect movements in underlying performance.
2
Refer to slide 43 for a definition and reconciliation of EBITDAF.Contact has made reclassifications to better align with IFRIC guidance on IFRS 9 resulting in realisedgains/losses from market derivatives not in a hedge relationship (includes market
making activity) no longer being reported in operating income (EBITDAF). FY22 figures restated accordingly.
3
Refer to slide 22 for a reconciliation of operating free cash flow.
4
Includes capitalised interest.
Twelve months ended
30 June 2023 (FY23)
Twelve months ended 30
June 2022 (FY22)
Underlying
1
ReportedAgainst underlying
EBITDAF
2
$573m$460m↑5% from $546m
Profit$211m$127m↑16% from $182m
Profit per share26.9 c16.3 c↑15% from 23.4c
Operating free cash
flow
3
$282m ↓15% from $330m
Operating free cash flow
per share
3
36.0 c↓15% from 42.4c
Dividend declared$273m↑$272m
Dividend declared per
share
35.0 c→35.0 c
Stay-in-business (SIB)
capital expenditure
(cash)
$113m↑43% from $79m
Growth capital
expenditure (cash)
4
$472m↑62% from $291m
Operatingconditions in FY23 were characterised by
the highest nationwidehydro inflows in post-market
history, with North Island rainfall the highest on
record. This led to:
•Lower wholesale spot prices.
•Lower thermal generation.
•Higher price separation between North and South
Islands.
Over the medium term:
•Pricing volatility increasing, particularly in peak
periods, as intermittent generation comes online.
•Electricity futures prices have softened with recent
reductions in spot coal and carbon prices.
•Pricing is still influenced by lower expected gas
availability, notified reduction in gas storage
capacity, the end of ‘swaption’ contracts and high
expected marginal cost of thermal fuel and carbon.
•Rising thermal fixed costs will need to be
recovered over less generation as renewable
penetration increases.
•Conditions continue to support a view of long-term
wholesale prices at $100-110/MWh (2022 real).
Summary of key financial performance measures
Delivering a solid FY23 performance while
investing for decarbonisation
Contact has responded to the short-term
conditions by:
•Securing additional gas in Q2 FY23
enabling additional CFD sales for 2023.
•Running short to take advantage of soft
wholesale market conditions.
•Reducing thermal generation, to the lowest
on Contact record, saving on fuel costs.
Contact over the mediumterm:
•Channel pricing aligned closer to the
wholesale market.
•TeRapa closed in June 2023 and TCC will
run until the end of its operating hours
(expected end of 2024).
•Preparing sales book for the Q2 FY24
commissioning of Tauhara geothermal
plant, which will add 1.4TWh of new
renewable output to the portfolio annually.
•Recognising a net $113 million onerous
contract provision expense within EBITDAF
for AhuroaGas Storage facility (AGS).
1
FY23 market
5
Our strategy to lead NZ’s decarbonisation
Enablers
Transformative ways of working:
create a flexible and high-performing
environment for New Zealand’s top talent
Outcomes
Growth
Pivot our business to a new growth era that
captures the value unlocked by decarbonisation
Resilience
Deliver sustainable shareholder returns,
aligned with our ESG commitment
Performance
Realise a step-change in performance, materially
growing EBITDAF through strategic investments
Strategic
theme
Objective
Grow
demand
Attract new industrial demand with
globally competitive renewables
Grow renewable
development
Build renewable generation and
flexibility on the back of new demand
Decarbonise
our portfolio
Lead an orderly transition
to renewables
Create outstanding
customer experiences
Create NZ's leading energy and services
brand to meet more of our customers’ needs
Operational excellence:
continuously improving our operations
through innovation and digitisation
ESG: create long-term value through our strong
performance across a broad set of environmental,
social and governance factors
6
Strategic theme
FY23 achievements / progress
Updated ambitions (FY27)
1
Grow
demand
Completed assessment of hydrogen
economics
NZAS negotiations underway
10-year renewable energy attribute
agreement with Microsoft. Growing data
centre pipeline
Lock in major industrial electrification. Entered
30MW off-peak supply arrangement with NZ
Steel
Commence boiler electrification
Flexible demand more than 80MW
•Facilitate 100MW of new demand
•Reach 100MW total Demand Flex and start pivoting to
Demand Response
•New green chemical channel established contributing
incremental EBITDAF
Grow
renewable
development
Build Tauhara. Online Q4 2024.
Te Huka 3 investment decision and entered
build phase
Wairākei geothermal replacement
consented. GeoFuture proceeding to
investment decision in FY24
Selected to deliver 150MW solar farm at
Kōwhai Park. Proceeding to investment
decision in FY24
Secure and consent wind sites. Entering consenting
for 0.9-1.2TWh Southland wind project in FY24
Complete battery feasibility. 100MW battery
investment proceeding to investment decision in
FY24
Roxburgh turbine replacement
•Grow to 10.3TWh p.a of total renewable assets
from geothermal new build, solar and wind
•100MW battery operational
Decarbonise
our portfolio
•Scope 1 and 2 GHG emissions run-rate of ~300ktCO2e,
working towards our 2035 net zero commitment
•Renewable flexibility strategy to reduce reliance on
thermal peaking
Create
outstanding
customer
experiences
Targeted growth in broadband and energy
connections. Now more than 588,000, an
increase of over 65,000 since FY21
Unlock further cost to serve improvements
and increases in Net Promoter Score
through digitisation programme
•Greater than 685k connections
•Cost to serve (CTS) at global benchmark of <$80/
connection
•Triple EBITDAF contribution from non-energy lines of
business
•Top quartile NZ Business for Sustainability survey
2
and
most Trusted Energy brand
3
TeRapa closed in June 2023
Confirmed TCC will run its remaining
operating hours or as market needs
dictate. Decommissioning expected at
end of 2024
SAP ERP finance and generation upgrade
complete. CRM options to be reviewed
Wireless broadband launched along with new
targeted EV plan. Pilot offering of mobile in
August 2023
On track to meet all carbon reduction
commitments
Thermal review complete. Contact to manage its
thermal peaking assets through the energy
transition, playing a key role in system security
Execution: What we delivered over the past 12 months
Complete /
on-track
Minor delay and / or
cost increase
Major delay and / or
cost increase
Key:
1
Set in May 2023.
2
As measured by Kantar Better Futures survey.
3
As measured by Contact’s independently surveyed brand tracker.
7
Geothermal investment programme update
Supportingthe decarbonisationof New Zealand by building world class geothermal power stations
Te Huka 3
Tauhara
GeoFuture
2
Size (TWhp.a)
Online date
Spend to date (to 30 Jun)
1
Committed spend
1
FID date
Total expected project cost
Project progress (at30 Jun)
1.4
0.4
1.4
3
Q4 2023
Q4 2024
2H 2026
Feb 2021
Aug 2022
Early 2024
96%
Pre-FID development
38%
$748m
$116m $12m
$880m
$300m$114m
4
$880m
$300m
$5.3 –5.7m/MW
3
Based on mid-point of 160-180MW indicative capacity range. Represents a net uplift of 0.4TWh per annum following the closure of Wairākei plants.
4
Approved pre-FID development costs. We are undertaking drilling from September 2023 and advancing steamfield design.
1
Includes sunk costs. Excludes capitalised interest.
2
Subject to final investment decision (FID).
8
National electricity demand
Source: EMI, Contact.
Does not include NZAS
National electricity demand (TWh)
Regional
change (%)
FY23vs FY22
Source: EMI, Contact
Market demand
5.05.0
5.2
5.1
4.9
5.0
5.0
10.0
10.1
10.110.3
10.6
10.2
10.5
25.9
26.1
26.1
25.8
26.1
25.8
25.6
FY17FY18
41.2
FY19FY22
1
FY20
South Island (ex NZAS)
North Island
FY21FY23
NZAS
40.9
41.1
41.3
41.4
41.6
41.1
0%
0%
New Zealand electricity demand is flat on FY22 in spite of industrial closures and warmer weather impacts
Total national electricity demand increased
by 0.1 TWh (0.23% from FY22):
•The decrease in Northland regional
demand (11%) was a result of Marsden
Point refinery converting to an import-
only terminal from April 2022 – a
reduction of 177GWh on the prior year.
•East Coast regional demand is down
10% as Pan Pac’s Whirinaki site is
closed until further notice, due to
impacts from flooding from Cyclone
Gabrielle.
•A dry summer for the South Island in
2022/23 saw higher irrigation demand
at major South Island irrigation demand
nodes.
•Removing the impact from known
major industrial variations, unusual
weather and other known impacts,
indicates that underlying demand is up
~1-2% on FY22.
2%
0%
(1%)
6%
(1%)
0%
0%
3%
3%
7%
1%
(1%)
1%
1%
(11%)
2%
2%
2%
1
FY22 demand data has been restated to be consistent with the most recent demand data released by EMI.
(10%)
9
Hydro generation was up 13%
when compared to FY22,
driven by~42% uplift in the
North Island (South Island up
~3%).
Impacts included:
•
Lower spot wholesale
prices.
•
Higher price separation
between North and South
Islands.
•
Limited need for thermal
generation and lower
industry carbon emissions.
Wind generation has stepped
up with Turitea coming online.
Generation by type (TWh)
Strong hydro inflows in FY23 saw actual storage levels higher than mean throughout the year, reducing
reliance on gas and coal.
Source: EMI & MBIE
Source: NZX
0.0
1.0
0.5
3.0
1.5
2.5
2.0
3.5
4.0
4.5
Jul-
21
Dec-
21
Jul-
22
Dec-
22
Jun-
23
Mean
Actual
1H221H23
Storage
TWh
National hydro storage
Carbon emissions (mT)
1
Carbon emissions for FY23 Apr-Jun quarter has been estimated using historic conversion rates with actual generation data.
Hydrology significantly impacted generation mix
Fuel supply
High hydro inflows limited the need for thermal generation
2H232H22
The reduction in carbon emissions of 1.6mT (42%) CO2-e was due to the
decrease in coal and gas generation year on year.
3.3
3.7
3.1
1.8
2.1
2.5
7.2
7.3
7.1
22.5
24.0
27.0
3.1
5.2
4.9
3.1
FY23FY21
Wind
1.2
FY22
0.5
Gas
Coal
Hydro
Geothermal
Other nonidentified
generation
43.1
43.2
43.2
6.03.82.2
1
10
10
Aluminium
Demand
Short-term external factors that
can influence the market
Changes as at 30 June 2023
in comparison to 30 June 2022
Short-term
wholesale
electricity
prices
Technical Working Group
concluded that 4PJ of stored
gas at AGS is unavailable for
immediate use
Drilling campaigns on major
fields undertaken, ultimate
results less than envisaged at
2022 reserves assessment
Carbon prices down 85% to
$41/New Zealand Unit
Government has announced
it will apply Climate Change
Commission advice on ETS
settings from December 2023
Methanol pricing at US$281/t
(down 30%)
Methanex outage allowed
summer to winter shape in
gas supply as hydro
conditions transpired and
AGS limitations were felt
Demand was
flat year on year
Aluminium prices lower
(-$440/t, down 13%)
Decrease in coal prices
(-US$236/t, down158%)
Forward wholesale pricing continues to reflect
high fuel cost and availability risk
Record rainfall led to above
mean hydro storage over
the last 12 months.
Controlled storage at ~130%
of mean (~800 GWh above
mean) in June
Wholesale and futures electricity pricing ($/MWh)
Wholesale market
0
50
100
150
200
250
300
Jun-
17
Jun-
14
Jun-
12
Jun-
13
Jun-
15
Jun-
18
Jun-
16
Jun-
19
Jun-
20
Jun-
21
Jun-
22
Jun-
23
10 year
average
spot price =
$99 /MWh
Short-dated futures (<12 months)
Long-dated futures (>12 months)
Monthly average spot price
Source: EMI wholesale pricing
While some short-term inputs to wholesale pricing have softened, notably spot Newcastle coal and New Zealand carbon unit prices, fuel price volatility and availability risk remain as drivers of forward wholesale prices,
with expected future marginal thermal costs still supporting the forward electricity price path. Domestically, strong hydrology conditions over the past 12 months have masked this and have suppressed wholesale electricity
prices. Fundamental requirement for thermal generation to support a hydro dominated electricity system supports forward electricity prices..
11
11
•Competition remains intense despite sustained high wholesale futures prices.
Market churn continues to reflect this with switching at 19%.
•Tier 1 retailers have a seen a 1% increase in market share to ~85% (84%
June-21 & 85% June-23). This is largely due to added connections as
household formation contributed to a continued ~1% p .a. growth in ICPs.
•Tier 2 retailer growth rates have been impacted due to thesharp lift in
wholesale energy prices resulting in a 1% decline in market share to ~15%
(16% June-21).
•Mercury purchased the Trustpowerretail business in FY22 and is now the
largest retailer by ICP (26% market share).
•2degrees and Vocusmerged on 1 June 2022 becoming the third largest telco,
while also providing energyproducts. Since acquisition, 2Degrees has grown
connections by 12k and are now the leading Tier 2 in electricity connections.
•Contact electricity connections +15k from June 2021 to June 2023 equating to
19% market share.
Change in customer electricity connections (000s)
30 June 2021 –30 June 2023
2yr % change2yr ICP delta (1000s)
Retail electricity tariff changes (c/ kWh)
Tier 2: -8k connections
•Increasing wholesale energy and network costs have resulted in a lift in
Residential electricity tariffs with the compound annual growth rate of 2%
across the last fiveyearsto March 2023.
•Average tariff increases for the year to March 2023 of 4.3% werematerially
below consumer price inflation (~7%)
1
, with households largely insulated
from increasinginput costs due to retailers’ longer-term view of pricing that
rides through short-term volatility.
•Input cost pressure for retailers is expected to remain with continued firming
future wholesale prices and significant network cost increases due to the 1
April 2025 price regulation reset. Retailers’ pricing will need to increase in
order to recover these rising costs.
12 months
ended:
Tier 1: +64k connections
Source: EMI
Source: MBIE
7%
4%
-1%
2%
13%
-8%
11%
-5
10
15
5
35
-15
-20
0
40
ManawaGenesisContact
4%
Mercury/Trust
Power
MeridianFlick
-14%
31%
Electric
Kiwi
Other
-4%
Pulse2Degrees/
Vocus
Nova
16.5
16.8
18.2
18.6
19.5
12.5
12.3
11.1
11.6
12.0
Mar-23Mar-19Mar-20Mar-21Mar-22
29.129.1
29.4
30.2
31.5
+2%
Retail competition remains intense
Retail electricity market
A wide range of market players continue with very competitivepricing despite rising costs
Lines (c/kWh)Energy & Other (c/kWh)
2
1
Stats NZ CIP index increase in the 12 months to March 2023.
12
Topical regulatory matters
Wholesale market
security
Energy
Strategy
Theme
Contact Approach
Timing
Battery project
(Project Onslow)
Lines assets
regulation / investment
Decarbonisation
incentives
Resource
management reform
Elevated futures pricing and
peak volatility is placing
pressure on unhedged energy
intensive industries.
Industry, Transpowerand the
EA paying close attention to
capacity this year and beyond.
Government developing NZ
Energy Strategy to address
strategic challenges in the
energy sector and signal
pathways away from fossil fuels.
Expected to account for Energy
Hardship considerations.
Government is investigating
solutions to NZ’s dry year
electricity problem.
Potential solutions include
pumped hydro, or a portfolio
approach using a range of
technologies.
Government will implement
CCC recommendations on
ETS auction settings in
December 2024.
GIDI
2
funding has targeted
large emitters. May be
discontinued if there is a
change in government.
Five discussion papers
released 9
th
August 2023.
NZ Energy Strategy due for
completion by end of 2024.
Engagement ongoing.
Contact targeting 10.3TWh of
renewables and 100MW
battery by FY27.
Investment in new renewables,
storage and demand response.
Long term contracts to smooth
price volatility.
Engagement with EA on long
term impacts of price volatility.
Contact’s focus on building new renewable generation, flexible storage and customer-focused demand response solutions
is well aligned with the political and societal imperative to deliver net zero for NZ by 2050. Orderly decarbonisation of
Contact’s portfolio is underway, with a focus on system security and affordability at each junction.
Working with electricity industry
to establish near-term actions
to implement the
complementary plan set out in
BCG’s report “the Future is
Electric”.
Orderly decarbonisationof own
portfolio. Focus on energy
security and affordability.
Detailed business case
presented to cabinet soon
to inform on which options
to undertake.
FID expected in 2027/28.
Sufficient line capacity is
critical to decarbonisation,
however, must be balanced
against the impact on
consumers.
Recommendsregulatory
changes to reduce connection
costs aiding electrification
projects.
Supportive of further analysis
of NZ’s dry year risk.
Recommends a market-led
solution.
Draft decision on 2025-30
revenue caps due in May
2024, and a final decision in
November 2024.
ETS requires stability to
remain a credible tool to
encourage decarbonisation.
Direct government support for
decarbonisation projects is an
important complement to the
ETS costs. We will continue to
work with government to find
opportunities.
Decisions on ETS forestry
credits are expected post
election.
Applicants can apply for GIDI
funding at any time.
Government is replacing the
RMA
3
with the Natural and
Built Environment Bill and the
Spatial Planning Bill, as well
as, refreshing the national
policy statement for renewable
electricity generation (NPS-
REG).
Contact has advocated for a
balance between
environmental effects and
the need to decarboniseour
economy.
Current draft Bills go some
way towards addressing our
concerns, and draft NPS-
REG looks promising.
.
Bills are expected to be
passed before the general
election (October), but there
will be a transition period of
~7-10 years.
1
Note $22bn refers to additional capital spend required out to 2030. Additional capital
spend required on distribution infrastructure out to 2050 is $71bn.
2
Government Investment in Decarbonisation
3
Resource Management Act
Government price regulation of
EDBs and Transpowerfor
2025-30.
BCG report found a need for
$22bn
1
of additional capital
spend on distribution
infrastructure by 2030 to meet
NZ’s decarbonisationgoals.
13
Financial
results and
outlook
14
Key themes from the financial results
A strong second half meant that
we outperformed our updated
guidance at 1H23 of $530m and
our original guidance
Key accounting topics:
Recognised onerous contract
provision and applied updated
guidance on IFRS 9
Sales channels repricing to better
align with wholesale market,
further opportunity exists
Cash conversion has decreased
with record low thermal generation
and higher SIB capex as guided
Provisions increased to reflect
portfolio changes and associated
decommissioning
Regulated asset base cost increases will
be a key consideration for the industry as
this could slow decarbonisation
15
Profit ($m)
Excluding the onerous contract provision, EBITDAF up $27m (underlying) largely reflecting the better
alignment of long-term channel prices to the wholesale market
Profit of $127m for FY23
EBITDAF ($m)
Driven by higher
unit price of
carbon and
decrease in
thermal efficiency
due to a higher
proportion of Te
Rapa and Peaker
generation
Higher C&I re-
pricing and
lower location
losses partially
offset by lower
spot and CFD
prices
Renewables
down 119 GWh
mainly due to a
decrease in
geothermal
generation due to
outages
(impact
calculated at
thermal SRMC)
Fixed costs higher
with increase in
other operating
costs (-$23m) and
higher electricity
transmission costs
(-$4m) from the
removal of ACOT
7
43
1
FY23 results
FY22 profit
Net interest
costs
EBITDAF
1
Depreciation
& Amortisation
Tax
Realised
changes in
FV of market
derivatives
FY22
EBITDAF
1
1. Renewables
4. Gas, carbon and
acquired
generation price
7. Fixed
costs
FY23 EBITDAF
before and
after onerous
contract provision
113
9
537
14
12
24
9
46
18
27
460
573
546
+27
2. Net
volume
5% increase
in long-term
channel
(retail,
strategic fixed
price) prices,
aligning to
rising
wholesale
market costs
2
Other income
is up due to
the gain on
sale from Te
Rapa, an
increase in
gas gross
margin and
other
6
3. Market
channel
price
2
FY23 profit
before and
after onerous
contract
provision
Onerous contract provision before tax
Reported EBITDAF
Onerous contract provision after tax
Reported profit
182
127
27
38
84
-18
211
-2
-11
-5
+29
5. Long-term
channel
price
6. Other
income
An 11%
reduction in
sales
volumes
outweighed
the cost
benefit of
reduced
generation
volumes yoy
5
1
Contact has made reclassifications to better align with IFRIC guidance on IFRS 9 resulting in realisedgains/losses from market derivatives not in a hedge relationship (includes market making activity) no longer
being reported in operating income (EBITDAF). FY22 figures restated accordingly.
2
Market channel pricing includes Includes reduced $/MWh location losses resulting from soft spot wholesale pricing
All figures are exclusive of the impacts of the onerous contract provision for AGS. Impacts of the onerous contract are as follows, EBITDAF (-$113m), interest (-$3m), tax (+$32m), NOPAT (-$84m).
Unrealised
changes in FV
of financial
instruments
16
Wholesale EBITDAF
1
(underlying, $m)
Retail EBITDAF ($m)
Corporate / unallocated costs ($m)
Business performance by segment
EBITDAF (underlying) up by $27m
Refer to slides 17 - 19
Refer to slide 20
81
43
49
9
548
FY22Generation
costs
(including
acquired
generation)
Total
contracted
revenue
Trading,
merchant
revenue
and losses
632
FY23
557
632
+75
17
-14
58
FY22
95
1
Electricity
Volumes
Electricity
Prices
6
Other
products
2
1
OpexFY23
-31
Electricity gross margin
(-$36m)
Electricity
and network
cost inflation
Price recovery
2
Other products includes retail gas and broadband gross margins and gains
on sale of legacy meter assets
FY23 results: Segmental performance
-28
-44
FY23
One-offs
4
FY22
4
6
2
FY22
One-offs
Inflation
(6%)
3
Growth and
sustainability
FY23
-16
1
Simply and Western included within Wholesale EBITDAF.
Underlying EBITDAF is shown excluding a net $113 million onerous contract provision
expense for AGS. Contact has made reclassifications to better align with IFRIC guidance
on IFRS 9 resulting in realisedgains/losses from market derivatives not in a hedge
relationship (includes market making activity) no longer being reported in operating
income (EBITDAF). FY22 figures restated accordingly.
One-off movements from FY22 include the Holidays Act
provision reversal and SaaS asset write off (together totaling
$6m). FY23 included execution programme setup costs and
industry report ($4m).
3
Stats NZ CPI increase in the 12 months to June 2023.
17
Electricity generated or acquired (GWh)
Costs down $81mon reduced thermal and acquired generation volumes
FY22FY23
Electricity generated or acquired costs ($m)
Generation costs
FY23 results: Wholesale business
Gas and diesel
Acquired
Thermal
Renewable
Gas storage
Carbon costs
Electricity and gas
transmission and levies
Other operating costs
Generation volumes
•
Hydro generation of 3,919GWh was down 21GWh (1%) on
FY22 and came in slightly above mean (3,900GWh) following a
strong hydro sequence in the final quarter.
•
Geothermal volumes were down 98GWh on FY22 (3%),
65GWh below mean (3,250GWh), as a result of the 5 yearly
Wairākeiplant outage and an unplanned outage at TeHuka.
•
Significant country-wide rainfall sequence resulted in the
wettest year on record in the North Island and the wettest year
in New Zealand post-market. Thermal generation of 517GWh
was down 54% (610GWh) on FY22 and was Contact’s lowest
thermal generation on record.
Costs
•
Renewable generation costs were up $7m (6%) on FY22 due
to the removal of ACOT payment for Te Huka, higher unit
carbon costs on geothermal and inflationary pressures pushing
up operating costs.
•
Thermalgeneration costs, excluding the onerous contract
provision expense for AGS ($113m) were down $51m (29%)
on significantly reduced thermal volumes.
•
Thermal fuel costs rose to $127/MWh (FY22: $109/MWh). With
thermal efficiency decreased due to a higher proportion of Te
Rapa and Peaker generation (FY22: 9.7 TJ/MWh, FY23: 11.8
TJ/MWh) and higher unit price of carbon (FY22 $40/unit, FY23
$48/unit), slightly offset by lower gas costs (FY22: $8.3/GJ,
FY23: $7.9/GJ).
3,283
3,185
3,940
3,919
1,127
517
389
Geothermal
FY22
Hydro
150
8,739
FY23
Acquired
Thermal
7,772
99
105
103
30
110
32
172
92
121
50
55
38
18
26
24
26
55
18
7
8
338
Generation
type
257
Cost
type
Generation
type
Cost
type
338
257
-81
87%
Renewable % of
own generation
93%
$38.7/MWh
$33.1/MWh
*Gas storage costs exclude the FY23 $113m onerous contract provision expense
for AGS.
Development
Acquired generation
costs
18
3727GWh
$129.5/MWh
Contracted
revenue ($m)
Diversified mix of long-term and ASX linked sales channels
1437GWh
$132.0/MWh
+38GWh
+$22.4/MWh
-660GWh
-$6.9/MWh
•Fixed price variable volume electricity sales to the Retail segment and C&I customers
ended 198 GWh higher than FY22 (+$22m). Prices were up $22.50/MWh to $132.50/MWh
(+$109m), reflecting higher wholesale prices over the three preceding years.
•Strategic fixed price sales were 26GWh higher than FY22 (+$1m), reflecting more volume
under the NZAS support contract. Prices to strategic fixed priced sales remained in line with
prior period ($0m) as inflationary adjustments to long-term sales were not enough to offset
the mix change from proportionally higher NZAS volume.
•CFD sales volumes were down by 660GWh (-$92m) on lower renewable generation, lower
wholesale prices and reduced thermal sales from thermal generation. Prices were down by
$7/MWh reflecting hydro inflows (-$10m).
•Operating costs to support commercial and industrial customers were lower (+$1m) as
Simply acquisition synergies were captured.
•Steam sales up on higher carbon price (+$2m).
•Other income was higher (+$9m) mainly due to a gain on sale of Te Rapa of $7m.
Wholesale contracted revenue
24
1099GWh
$137.2.0/MWh
+159GWh
+$22.1/MWh
395
482
108
151
291
190
75
76
33
35
3
Other net income
-12
FY22
1
12
-11
FY23
Steam sales
Strategic fixed price sales
CFD sales
C&I net price
Retail segment sales
C&I channel
and decarbonisation
support costs
893
936
+43
FY23 results: Wholesale business
1415GWh
$53.9/MWh
+26GWh
$0.0/MWh
Year-on-year
changes to
volume and price
FY23 volumes
and price
1
Contact has made reclassifications to better align with IFRIC guidance on IFRS 9 resulting in realisedgains/losses from market derivatives not in a hedge relationship (includes market making activity) no longer being reported in operating
income (EBITDAF). FY22 figures restated accordingly.
19
Trading EBITDAF ($m)Long / short position (GWh)
$137.6/MWh
7.7%
($10.6 / MWh)
9.0%
($7.4 / MWh)
•Wholesale market conditions
(average OTA price of $86.71/
MWh
1
) did not support additional
CFD sales nor length that was
thermal generation backed.
•Contact ran significantly short
through Q4 FY23 to take
advantage of soft spot wholesale
market conditions, saving fuel
costs.
Trading revenue
Merchant sales: short-term sales channel available when the
spot prices exceed the opportunity cost of Contact generation.
LWAP / GWAP losses: locational price differences
between where electricity is generated and purchased.
Wholesale trading and merchant revenue
$82.1MWh
Spot purchases and sell
CFD settlement
Spot sales and buy CFD
settlement
Merchant generation
86
-85
-56
-48
FY23FY22
1
8
625
93
-8,033
7,600
FY23
-7,600
8,033
FY22
625
93
FY23 results: Wholesale business
LWAP/
GWAP
losses
1
Source: EMI
20
1
Retail business performance
EBITDAF ($m)
Managing through elevated wholesale input costs while growing market share through a multi-product strategy
Revenue & Tariff
1
($m)
FY22FY23Variance
$m$mTariff¹$mTariff
Electricity gross revenue
8729422706917
PPD
2
not taken
33(0)
Incentives paid
(5)(4)0
Net revenue (cash)
8719402707017
Capitalised incentives
51
Amortised incentives
(6)(5)
Net revenue (P&L)
8699372696817
Gas revenue
82903586
Broadband revenue
53667014(1)
Other income
792
Total revenue
1,0111,10291
Contract Asset (closing)
74(3)
# of connections (closing)
3
574k584k10k
Cost to serve/connection
$123$120($3)
1
Tariff is $/MWh for electricity, $/GJ for gas and $ per month per customer connection for broadband
2
Prompt Payment Discount
3
Retail connections only, excludes Simply Energy
7
6
68
32
9
7
9
-68
-69
FY22FY23
17
-14
3
Gross Margin (GM) is Revenue less Cost of Goods (Networks,
meters, levies, energy, carbon and broadband)
FY23 results: Retail business
Other income
Gas GM
Electricity GM
Broadband GM
Other operating
expenses
Retail margins have contracted, driven by sustained
high wholesale futures prices.
•Retail EBITDAF decreased by $31m on FY22 largely
driven by the $83m increase in electricity costs that
were not fully passed through to customers.
The Retail business has continued to insulate customers
from rising input costs by keeping the average tariff
increase largely in line with consumer price inflation.
•The average Retail tariff increased by 6.7% reflecting
targeted retail price rises to partially offset rising
wholesale and network cost increases.
•Around 83% of customers received a price increase
in the last 12 months.
•Retail energy tariffs will need to rise to recover the
continued firming future wholesale prices and
significant network cost increases due to the 1 April
2025 price regulation reset.
Connection growth slowed in FY23 given increased
focus on multiproduct connections and value in
electricity.
•Total connections still +10k on FY22primarily
through continued growth in broadband.
•Multiproduct customers up 10% on FY22, assisted
by new fixed wireless broadband and Dream Charge
EV products launched.
Cost to serve – digitised interactions continue to grow
driving improvements in cost to serve per connection
(down $3/connection on FY22) and customer
experience (NPS +4 points on FY22).
21
Other operating
cost movement
($m)
Base
movement
Non-recurring
•FY22 one-off impacts relate to the release of Holidays Act credit and early-
stage development costs which have shifted into the capitalisationphase of
the projects in FY23.
•FY23 one-off impacts represent strategic execution set up costs, Contact’s
share of BCG industry report, cost of retaining TeRapa employees until plant
closure and cyclone recovery costs incurred at Whirinakiand Geothermal
sites. This has been offset by cost deferrals linked to reprioritisation of activity.
Base movement
•General inflation of 5-9% impacting operating costs. These have been seen
across the business, including labour cost and insurance inflation.
•Headwinds include increase in travel expenditure in a post-Covid environment.
Growth and sustainability
•$1m incremental investment related to retail connection growth.
•Operating costs to deliver on strategic growth priorities including;
•Ongoing costs of transformation.
•ESG and compliance opexinvestments to increase capability,
furthering ESG outcomes.
•Targeted leadership development training, and costs associated with “Grow
your Whanau” policy implementation.
Operating costs up on investments in growth
strategy and cost pressures
Base savings
General cost inflation
Invest in
growth and
sustainability
FY23 results: Operating costs
Headwinds
FY22 One-off Impacts
FY23 One-off Impacts
3
4
4
4
3
12
FY22One Off ImpactsUnderlyingGrowth and
sustainability
FY23
210
7
11
233
Non-recurring
22
•Higher underlying EBITDAF on execution of long-term channel prices increases.
•Working capital increase of $38m in FY23. This relates to higher levels of gas and carbon unit
inventory following lower thermal generation in FY23 as a result of strong national hydrology.
•Tax paid is up $16m on higher provisional tax payments based on strong FY21 earnings.
•Stay-in-business capital expenditure (cash) increase of $34m is linked to accelerated spending
identified to support higher asset availability and output as well as an SAP systems upgrade
project. Accelerated SIB capex programmespend in the period totalled$38m.
12 months
ended
30 June 2023
12 months
ended
30 June 2022
Comparison
against FY22
EBITDAF (underlying
1
)$573m$546m
1
↑$27m
Working capital changes($55m)($17m)↓($38m)
Tax paid($105m)($89m)↓($16m)
Interest paid, net of interest capitalised($25m)($28m)↑$3m
SIB capital expenditure($113m)($79m)↓($34m)
Non-cash items included in EBITDAF$7m($3m)↑$10m
Operating free cash flow$282m$330m
1
↓($48m)
Operating free cash flow per share36.0 c42.4 c
1
↓(6.4 c)
Cash conversion (OpFCF / EBITDAF)49%61%↓(12%)
Return on invested capital (ROIC)
Cash conversion for FY23 impacted by higher tax paid, SIB capex and an increase in gas and carbon unit inventory
Cash flow and capital expenditure
Sources and uses of cash ($m)
FY23 results: Cash flow
191148142
200173
207
NOPAT - $m
2
NOPAT (4-year average) /Average IC (4-year average)
3
NOPAT (FY)/Average IC (FY)
4
Net working capital adjusted to remove current borrowings, current net derivatives and excess cash above $50m.
Long-term assets adjusted to remove non-current derivatives.
Average = Invested capital (opening + closing balance) / 2
1
Contact has made reclassifications to better align with IFRIC guidance on IFRS 9 resulting in realisedgains/losses from market
derivatives not in a hedge relationship (includes market making activity) no longer being reported in operating income
(EBITDAF). FY22 figures restated accordingly.
282
273
4
28
22
442
Sources
16
30
27
472
Uses
798798
Cash Movement
Debt drawdown
OpFCF
DRP
Sale of asset
Strategic investments / acquisitions
Growth investment
Dividends paid
Realisedlosses on market derivatives
Financing cost / cost of debt issuance
0
1
2
3
4
2.8%
3.2%
2.3%
3.5%
3.6%
3.6%
3.5%
ROIC (average)
2
ROIC (FY)
3
5,257
5,097
4,814
4,543
4,448
4,484
4,872
FY22FY21FY17FY23FY18
Average IC
($m)
4
FY19FY20
122
Net operating profit after taxes (NOPAT) / Invested capital (IC)
23
Growth capital expenditure
Up to
30 June 2022
12 months ended
30 June 2023
Remaining under
current
approvals
Total
Tauhara$408m$340m$132m$880m
Te Huka 3$28m$88m$184m$300m
GeoFuture-$12m$102m$114m
Wind-$5m$5m$10m
Capitalised
interest
$55m$44m$60m$159m
Total$491m$490m$483$1,463m
FY23 results: Growth capital expenditure
Step-up in growth capital expenditure in FY23 reflects the advancing nature of Contact’s renewable
development projects
•The Tauhara geothermal project is due for completion in Q4 2023, with the
remaining growth capex all scheduled to be incurred in FY24.
•The construction of Te Huka 3 is well underway and is due to be completed in Q4
2024. The remaining growth capex will fall across FY24 and FY25.
•Remaining spend on GeoFuture and Wind projects reflects current pre-FID
approval levels and will be updated after final board investment decisions, as
applicable.
•For major growth projects we capitalise interest from the time of Final Investment
Decision (FID) or significant pre-FID works through to commissioning on a rate that
reflects the average portfolio interest rate.
Growth capital expenditure ($m)
24
•Face value of borrowings (excl. leases) increased by
$449m to $1,474m from 30 June 2022.
•Two green bonds were issued during the year, partly
to refinance a maturing $100m retail bond in
November with the remainder to fund the ongoing
construction of the TeHukaand Tauhara geothermal
stations.
•All facilities are classified green under Contact’s
sustainable finance framework, and the bank facilities
are sustainably linked with alignment to the
Contact26 strategy to lead decarbonisationin New
Zealand.
•Contact’s planning aligns with maintaining its
investment grade credit rating. This requires net debt
to EBITDAF to remain below 3.0x over a sustained
period. Of note, S&P calculates EBITDAF on a
smoothed basis, with a recent re-weighting toward
future periods reflecting Contact’s current growth
profile.
•Point estimate net debt to EBITDAF is currently 2.2x
and Contact’s EBITDAF outlook, DRP and capacity
for additional hybrid bonds provide the ability to
mange this metric effectively.
A green and sustainably-linked debt portfolio aligned to our Contact26 strategy
Closing net debt ($m)
Face value of borrowings less cash
Interest rate (%)
Weighted average gross interest
2
on average borrowings
Net debt to EBITDAF (x)
Includes S&P adjustments (prior to FY20, AGS was treated as a lease)
3
Borrowing maturities ($m)
Average tenor of 5.9 years as at 30 June 2023
Strong balance sheet
1
Includes $51m of collateral held on deposit for margin calls associated with the trading of electricity price derivatives on the ASX.
2
Gross interest includes all interest on borrowings, bank commitment fees and deferred financing costs. Unwind of leases, provisions and capitalised interest not included.
3
Illustrated here on a point basis based on the last 12 months.
1,410
990
1,036
774
1,025
1,474
-150
-168
FY19
38
-3
FY18
25
-44-47
22
FY20
21
FY21
25
1,445
FY23
1
FY22
49
-140
968
1,383
1,014
645
882
Cash on handLease obligationsBorrowings
67
225
153
100
136
350
300
150
350
250
FY25
7
FY24
7
FY29
22
7
FY26
7
FY27
4
FY28FY30-
FY52
160
257
493
357
275
367
Undrawn bank facilitiesDomestic bonds
Drawn bank facilitiesUSPP
NEXI
Capital bonds
3.1
2.3
2.4
1.2
1.5
2.2
FY22FY18FY19FY20FY21FY23
1,476
1,207
1,031
963
902
1,329
5.2%
5.4%
5.1%
FY18FY21
5.2%
FY19FY20
5.3%
FY22
5.8%
FY23
Average gross interestAverage gross debt
FY23 results: Key balance sheet metrics
25
Dividend for FY23 of 35 cents per share
•Final dividend of 21 cents per share is imputed up to 86% or 18 cents per share for qualifying shareholders. This
represents a pay-out of 97% of FY23 operating free cash flow per share and 83% of the average operating free cash
flow over the preceding 4 financial years (FY19-FY22)
•The dividend policy is to pay-out between 80-100% of average operating free cash flow of the preceding four years.
•Record date of 8 September 2023; payment date of 26 September 2023.
•The NZD/AUD exchange rate used for the payment of Australian dollar dividends will be set on 15 September 2023.
Dividend for FY23 in line with performance
Dividend reinvestment plan (DRP)
•Shareholders will have the option of full, partial or no participation. If a shareholder elects to participate, they will
remain in the plan at the same participation level until they elect to terminate or amend their participation level.
•There will be no discount offered for the FY23 final dividend and Contact will have the right to terminate or suspend
the plan at any time.
•Dividend reinvestment plan application forms must be in by 11 September 2023 to confirm participation in the plan.
•Trading period for setting price for DRP is 7 September 2023 to 13 September 2023. DRP strike price will be
announced: 15 September 2023.
Ordinary dividends ($m)
Declared
Final dividend
Interim dividend
% pay-out of annual operating free cash flow
3939
39
35
35
cps
97%
72%
82%
97%
Operating free cash flow
Average operating cash flow for the preceding four financial years
Dividend policy range: 80-100% of average operating free cash flow
for the preceding four years
324
84%
259
247
FY19
309
325
260
FY20FY21
326
FY22
261
333
83%
266
FY23
318
256
87%
2
FY24
341290
371
➢Annual operating
free cash flow
100%
80%
Dividend level
as a % of preceeding
4yr operating fcf
165165
163163
164
115115
109109
109
280
FY22FY20FY23FY19
272
280
FY21
272
273
cps
82%
330
1
282
1
Contact has made reclassifications to better align with IFRIC guidance on IFRS 9 resulting in realisedgains/losses from market derivatives not in a hedge relationship (includes market making activity) no longer being reported in operating income
(EBITDAF). FY22 figures restated accordingly.
2
This calculation is based on the minimum target ordinary dividend of 35 cps. Guidancewill be confirmed no later than the 1H24 results, given potential for long term Tiwai supply agreement to be reached.
26
26
Uplifts in Contact’s normalisedand expected EBITDAF
have been driven by pricing and channel management
57
29
16
16
24
Other
operating
costs and
income
FY24
guidance
(ex. Tauhara
online)
1
Gas, carbon
and risk
management
costs
Market
channel
price
Long-term
channel
price
6
Net impact
of Te
Rapa sale
0
FY23
guidance
Tauhara
fixed costs
550
600
Net volume
impact
5
Transmission,
levies and
storage costs
50
¹ See slide 34 of for assumptions underpinning FY24 normalisedand expected earnings
2
Contact has made reclassifications to better align with IFRIC guidance on IFRS 9 resulting in realisedgains/losses from market derivatives not in a hedge relationship (includes market making activity) no
longer being reported in operating income (EBITDAF). FY22 figures restated accordingly.
Normalised and expected EBITDAF ($ million) –excluding Tauhara online
FY24 guidance does not include EBITDAF from Tauhara online
480
520
550
600
553
546
573
FY22FY21FY23FY24
Actual result delivered
Guidance (at beginning of the year)
Guidance vs Actual
Like-for-like increase of $50m (9%) in year-on-year guidance
Strong track record of delivering
performance above guidance
Guidance CAGR FY21 to FY24 (8% p.a.)
27
27
Guidance below EBITDAF
FY23 guidanceFY23 resultFY24 guidanceCommentary
Stay in Business Capex
$110m-120m$113m$115m - $125m
1
Stay in business accelerated programme
(cash)
$38m$55m - $60m
As at end of FY23 we had spent $65m out of the $150m accelerated stay in
business capex programme
2
.
Stay in business capital expenditure (cash)
BAU
$79m$60m - $65mSustainable SIB capex remains $65m p.a.
Growth capital expenditure (cash)
3
$465m-$565m$472m$400m - $500mGrowth capital for Tauhara, Te Huka, GeoFuture and Wind.
Depreciation and amortisation
$220m-230m$224m$230m - $240mReflects higher mix of short life-cycle assets.
Net interest (accounting)
$35m-45m$41m$65m - $75m
Reduction in capitalisation of interest with Tauhara commissioning. Higher
interest rate environment and increased borrowings.
Cash interest (in operating cash flow)
$20m-30m$25m$47m - $57m
Cash taxation
$110m-120m$105m$95m – $105m
FY24 provisional payments based on FY22 results and lower final tax payment
relating to FY23.
Realised (gains) / losses on financial
instruments (cash)
$0m$27m$10m - $15mIncluding (gains) / losses on ASX market making.
Corporate costs
$42m$44m$48mInflation and growth.
Target ordinary dividend per share
35 cps35 cpsMinimum 35 cps
Guidance will be confirmed no later than the 1H24 results, given potential for long
term Tiwai supply agreement to be reached.
1
FY24 guidance range is gross i.e.before the netting of insurance proceeds of $15m.
2
Accelerated stay in business programmetotal is stated net of insurance proceeds of $15m. The capex and insurance income will be separately disclosed in the financial statements.
3
Growth capitalexpenditure includes capitalisedinterest.
28
Progress on
Strategy
29
Grid-scale battery investment lined up
Contact is planning to invest in renewable energy flexibility in the North Island
Auckland
Wellington
Christchurch
Glenbrook
Stratford
Battery
location
options
Battery investment key metrics
1
Battery capacity
100MW
Storage duration /
discharge
2 hr / ~200MWh
Total estimated
construction costs
~$170m
to $190m
¹ All subject to Final Investment Decisions
✓
Participation across physical,
reserve and frequency-keeping
markets.
✓
North Island location, close to retail load,
reducing North/South Island price
separation.
✓
Reduced reliance on gas
peakers.
✓
Glenbrook site preferred (subject to
consent). Stratford option already
consented.
Final Investment
Decision
1H FY24
Supports both retail growth and
offering capacity contracts to third
parties.
✓
✓
Supports new wind and solar.
30
Market leading renewable development pipeline
Contact has built a renewable electricity development pipeline of >6TWh, and is targeting 10.3TWh of
renewable generation output online by end of FY27
Consented post-FID (under construction)
Consented pre-FID (development option)
2.1
1.1
1.9
3.0
Consenting in progress
Land access secured / exclusivity
1.9
1.6
20202023
3.5
6.5TWh
Potential options
for future uplift
Planned and
consented
>2027
Tauhara
(1.4TWh)
Te Huka
(0.4TWh)
GeoFuture
(1.4TWh)
Roxburgh
(45GWh
2
uplift)
Planned and consented renewable energy development projects
1
Expected generation (indicative):
Potential options for future uplift
Expected generation (indicative):
Tauhara
stage 2
(0.7TWh)
Remaining
capacity
Wairākei
closure
(1.0TWh)
Note: Timeline is shown based on calendar years.
1
All uncommitted investment / closures are subject to Board investment decisions. The Tauhara, TeHukaand Roxburgh investments have been committed to.
2
45GWh p.a. uplift is based on mean hydrology conditions.
Kōwhai Park
(Solar)
(0.3TWh)
Glorit
(Solar)
(0.3TWh)
20242025202620272023
Southland
(Wind)
(0.9-1.2TWh)
Battery
(100MW)
31
Our operational plan
FY24
Conclude NZAS extension negotiations
with improved long-term pricing.
FID for one Green Chemical deal.
Achieve FID for GeoFutureand Kōwhai
Park solar.
On track FID for North Island solar.
On track FID for wind.
Net zero roadmaps agreed (Scope 1 and 2).
Investment plans for further carbon offsets.
Electricity net price up by around 5%.
Greater than 615k connections.
Maintain leading cost to serve position.
Grow renewable
development
Decarbonise
our portfolio
Create
outstanding
customer
experiences
Strategic theme
Grow
Demand
Tauhara operational Q4 2023.
Final Investment Decision on BESS
(battery).
Facilitate at least 25MW of new demand.
Final Investment Decision on BESS
(battery).
Sustained entry into the DJSI.
Significantly grow non-energy gross margin.
Further expansion of “It’s good to be home”
brand position.
Pilot launch of Contact Mobile.
What you can expect in the next 12 months
32
Questions
33
Supporting
materials
34
Normalised and expected FY24 EBITDAF
Strategic fixed price1,150GWh$50/MWh$58m
CFDs2,500GWh$140/MWh$350m
C&I1,250GWh$145/MWh$181m
Retail3,700GWh$144/MWh$533m
Other income³$38m
$1,159m
Hydro mean3,900GWh$0/MWh-$0m
Geothermal average3,250GWh$5/MWh-$16m
Maximum thermal1,800GWh$120/MWh⁴-$216m
Acquired0GWh$0/MWh-$0m
-$232m
Length⁵$53mTransmission/Storage-$70m
Location losses⁶-$52mOperating expenses-$257m
Total$1mTotal-$328m
1.All volumes are at the Grid Exit Point (GXP)
2.Net price is equal to tariff less pass-through costs (network, meters and levies) /MWh
ASSUMPTIONS FOR NORMALISED EARNINGS
3.Steam sales, retail gas gross margin, broadband gross margin and other income
4.Gas price of $9.50/GJ, carbon price of $70/unit and thermal portfolio heat rate (9.5GJ/MWh)
5.Length of 350GWh p.a. assumed
6.Locational losses of 4.3% on spot purchases and settlement of CFDs sold at a
wholesale price of $139/MWh
•Fuel is natural gas and carbon costs
•Retail volume contracted competitive risk remains on pricing achieved (FY23 $138.1/MWh)
2,250
250Channel choices maximise
long term value¹
1
Net price² driven by
best commercial practices
2
x
=
FY assumptions that deliver expected & normalised EBITDAF for FY24 (excluding Tauhara online)
Fuel cost
Net Revenue
Trading
Fixed costs
Hydrology & Asset
availability optimise generation
3
4
Total
x
=
Access to and price of fuel* drives
financials & risk position
Total
Trading delivers value to more
than offset locational losses
5
Digitalisation & continuous
improvement optimise fixed costs
6
x
x
x
x
x
x
x
=
=
=
=
=
=
=
1,020
230
0
3,700
1,150
CFDs
C&I
Retail
Strategic fixed
$142/
MWh
$142/
MWh
$144/
MWh**
ContractedUncontracted
1,159
-232
-328
1
600
x
Jan-24Jul-23Jul-24Sep-23Nov-23Mar-24May-24
126
122
138
126
90
153
126
96
119
131
103
119
87
126
68
101
97
81
154154154154
126
154
ASX Futures $/MWh
monthly contracts
At 3 Aug 2023
$50/
MWh
OTA
BEN
•Note, these figures are subject to rounding.
•Dependent on volumes from Tauhara, guidance to be updated when Tauhara comes online.
Guidance to be updated for Tauhara once online
35
Strategic fixed price1,450GWh$54/MWh $78m
CFDs1,600GWh$135/MWh$216m
C&I1,200GWh$140/MWh$168m
Retail3,700GWh$132/MWh$488m
Other income³$70m
$1,021m
Hydro3,900GWh$0/MWh-$0m
Geothermal3,250GWh$3/MWh-$10m
Thermal⁴1,050GWh$115/MWh-$121m
Acquired250GWh$150/MWh-$38m
-$168m
Length⁵$81mTransmission/Storage-$68m
Location losses⁶-$80mOperating expenses-$235m
Total$1mTotal-$304m
FY23 assumptions that deliver expected & normalised EBITDAF of $550m over a financial year
EBITDAF guidance reconciliation to FY23
Hydrology & Asset
availability optimise generation
3
4
Total
x
=
Access to and price of fuel* drives
financials & risk position
Lower market channel price
Normalised & Expected
Lower renewables
Other income
Actual
Renewable generation slightly below mean (-46GWh).
Impact calculated at expected thermal SRMC
Channel choices maximise
long term value¹
1
Net price² driven by
best commercial practices
2
Total
x
=
Trading delivers value to more
than offset locational losses
5
Digitalisation & continuous
improvement optimise fixed costs
6
x
x
x
x
x
x
x
=
=
=
=
=
=
=
1.All volumes are at the Grid Exit Point (GXP)
2.Net price is equal to tariff less pass-through
costs (network, meters and levies) /MWh
3.Steam sales, retail gas gross margin, broadband gross margin and other income
4.Gas price of $7.9/GJ, carbon price of $50/unit and thermal portfolio heat rate (11.2GJ/MWh)
5.Length of 500GWh for FY23 assumed
6.Locational losses of 6.7% on spot purchases and settlement
of CFDs sold at a wholesale price of $150/MWh
Fixed costs
Received ‘loss and constraint excess’ (LCE) rebates due to
substantial price separation. Lower gas transmission charges
6
25
3
9
6
12
2
550
573
This includes a gain on the sale of Te Rapa
Normalised and expected EBITDAF assumptions
FY23 results
With reconciliation to actual performance
x
Increased long–term channel price
Price increases put through long-term channels have
outperformed expectation
Strong hydrology softened market prices however this was largely
offset by reduced $/MWh location losses
Gas, carbon, acquired generation price
Thermal efficiency 5% unfavourable with higher proportional Te Rapa
generation, partially offset by lower acquired generation costs
Generation volumes for the year were 8% below expectations
Net volume impact
36
57
43
50
57
76
942
852
939
-258
-252
-258
-265
-291
-51
-46
-76
-85
-56
-184
-152
-230
-185
-94
Variable
fuel costs
1,068
FY21
Electricity
sales revenue
FY19
1,023
FY23FY22
2
FY20
Other gross
margin
Fixed operating
costs
Location losses
505
1
446
553
546
573
Operating earnings (EBITDAF)
103
105
108
106
115
0.83
4.57
1.33
3.79
5.14
0.81
3.61
3.73
FY19
3.74
FY20FY21
3.69
1.39
FY22
1.42
FY23
4.59
4.94
5.08
RetailLong-term sales
84
83
101
117
126
FY19
1.67
0.55
2.23
1.50
0.63
1.44
0.34
FY20FY21
1.13
0.39
FY22
0.52
2.14
0.15
FY23
1.77
1.52
0.67
ThermalAcquired
Electricity sales
Variable fuel costs
11111
3.33
3.94
4.23
FY19
3.26
3.11
3.75
3.70
7.22
FY20FY21
3.28
FY22
7.49
3.92
3.19
FY23
7.08
6.81
7.10
GeothermalHydro
(i) Renewables
(ii) Thermal and acquired
93
87
131
133133
1.04
2.10
2.17
4.10
3.02
FY19
0.97
1.26
0.86
1.94
FY20
1.23
0.94
0.93
2.63
FY22FY21
0.63
5.03
1.10
1.44
0.09
FY23
4.29
3.66
Commercial and IndustrialSpot sales
CFDs
(i) Long-term channels
(ii) Market channels
Price
($/MWh)
Volume
(TWh)
Price
($/MWh)
Volume
(TWh)
Fuel cost
($/MWh)
Volume
(TWh)
Fuel cost
($/MWh)
Volume
(TWh)
Integrated portfolio performance
Continuing operations ($m)
1
EBITDAF
2
1
2
1
Underlying EBITDAF excluding the impact of the sale of Rockgas (LPG business)
2
Refer to slide 43 for a definition and reconciliation of EBITDAF. Contact has made reclassifications to better align with IFRIC guidance on IFRS 9 resulting in realisedgains/losses from market derivatives not in a hedge relationship (includes market
making activity) no longer being reported in operating income (EBITDAF). FY22 figures restated accordingly.
98
96
118
117
121
7.77
9.62
8.86
9.04
8.74
Price ($/MWh)
Volume (TWh)
37
Greenhouse gas emissions
IndicatorUnitTarget
FY20
FY21FY22FY23
Direct GHG emissions (Scope 1)tC02e
45% reduction of 2018
Scope 1 and 2 emissions
by 2026 (Absolute
emissions reduction
target)
920,403
1,044,744786,842526,621
-Stationary combustiontC02e920,4031,044,537786,544526,282
-Mobile combustiontC02e
270
178297307
-Fugitive emissionstC02e429132
Indirect GHG emissions (Scope 2)tC02e
1,258
1,303
1,3991,957
Sub-total Scope 1 and 2tC02e647,443921,9351,046,047788,241528,579
Indirect GHG emissions (Scope 3)tC02e259,118317,384555,035394,784273,673
-Category 1 –Purchased goods and servicestC02e
30% reduction of 2018
Scope 3 GHG emissions
from use of sold products
by 2026.
39,39716,699
6,3716,197
-Category 2 – Capital goodstC02e18,05241,72657,87688,266
-Category 3 –Fuel and energy
1
tC02e91,857330,207149,7431,050
-Category 4 -Upstream distribution and transportationtC02e
14
27444108
-Category 5 – WastetC02e12314910847
-Category 6 – Business traveltC02e7192635671,274
-Category 7 – Employee commutingtC02e606306832965
-Category 11 –Use of sold productstC02e166,310165,259178,554175,603
-Category 13 –Downstream leased assetstC02e306399289164
-Category 14 – FranchisetC02e
Total Scope 1,2 and 3 emissionstC02e906,5611,239,3191,601,0821,183,025802,252
Carbon reporting
1
Contacts swaption with Genesis Energy ended 31 December 2022 and was not called during FY23.
38
Contact generation output sold to the national grid (GWh)
Generation and sales position
3,233
3,323
3,256
3,333
3,114
3,283
3,185
3,562
3,479
4,231
3,752
3,698
3,940
3,919
1,742
1,812
1,421
1,360
1,592
1,046
FY20FY21
7,543
FY17FY18FY19FY23FY22
439
Thermal
generation
Hydro
generation
Geothermal
generation
8,537
8,269
8,614
8,908
8,445
8,404
Operational data
Renewable % of
own generation
sold to grid
79%84%
84%
80%
81%
87%94%
Geothermal generation (GWh)
Te Huka
Ōhaaki
Poihipi
Wairākei
Te Mihi
FY23 geothermal generation was 98 GWh lower than FY22 as result of a Wairākei station
statutory inspection (once every 5 years), a Te Huka outage and reduced Poihipi generation to
manage fuelling restrictions.
1,184
1,372
1,382
1,415
1,240
1,386
1,380
1,121
1,062
991
1,045
1,081
1,055
998
403
411
388
335
339
331
308
336
280
310
340
299
322
323
198
198
FY21
155
FY18
189
3,323
FY17
186
FY20FY19
189
176
FY22FY23
3,233
3,283
3,257
3,333
3,114
3,185
Hydro generation (GWh)
Spill in FY23 was a result of strong hydrology inflows in the first half coming in three main rain events coupled
with some longer outages which effected our ability to generate
3,544
103
4,786
69
4,068
-28
4,276
-59
3,905
-50
5,450
-975
-1,606
FY20
-37
FY18
-148
FY19
3,479
-275
FY21
-78
FY22
75
FY23
4,231
3,752
3,919
3,698
3,940
Inflows stored include uncontrolled storage lakes
Inflows
Inflows
stored
Spill
Thermal generation (GWh)
1,020
1,071
1,013
871
1,126
673
164
495
528
207
291
234
179
148
226
211
195
195
213
190
125
83
1,439
90
1
FY18
92
FY17FY19
3
5
3
79
FY20
18
81
FY21
4
81
FY22
2
78
FY23
1,834
1,903
1,503
1,673
1,127
517
Te Rapa
Spot
Whirinaki
Te Rapa
Direct
Peakers
TCC
FY23 thermal generation volumes were 610GWh lower than FY22 as a result of the strong renewable
generation and low wholesale prices. Thermal generation accounted for 4% of total revenue in FY23
(8% in FY22) calculated as thermal pool revenue + Te Rapa direct sales as % of total revenue.
39
Plant and fuel performance
Geothermal fuel extracted at Wairākeivs consented (GWh)
Wairākei, Poihipiand TeMihi conversion effectiveness
(MWh per kTextracted)
% of geothermal fluid extractedWairakei mass extracted
80
0
100
20
40
60
100%
FY17
97%
FY22
100%
FY18
99%
FY19
100%
FY20
98%
FY21
98%
FY23
-2%
31.2
31.6
31.4
31.1
30.5
31.0
30.4
FY21FY22FY17FY18FY19FY20FY23
-2%
Geothermal fuel performance
Taranaki combined cycle (TCC)
Net
capacity
(MW)
Availability
(%)
Capacity
factor
(%)
Electricity
output
(GWh)
Pool revenue
($/MWh)($m)
FY19
37763%31%1,031115117
FY20
37788%26%871120104
FY21
37789%34%1,126193217
FY22
37784%20%673180121
FY2337785%5%16410718
Hydro
Geothermal
Stratford Peakers
Net
capacity
(MW)
Availability
(%)
Capacity
factor
(%)
Electricity
output
(GWh)
Pool revenue
($/MWh)($m)
FY19784
97%62%4,231123521
FY20784
92%54%3,75290338
FY21784
84%54%3,698167617
FY22784
83%57%3,940121478
FY2378484%57%3,91974290
Net
capacity
(MW)
Availability
(%)
Capacity
factor
(%)
Electricity
output
(GWh)
Pool revenue
($/MWh)($m)
FY19
42592%87%3,256133434
FY20
42595%89%3,33399330
FY21
42589%84%3,114175546
FY22
42597%91%3,284140458
FY23
410
1
94%89%3,18680254
TeRapa (spot generation only)
Net
capacity
(MW)
Availability
(%)
Capacity
factor
(%)
Electricity
output
(GWh)
Pool revenue
($/MWh)($m)
FY19
202
64%12%207
18538
FY20
202
80%16%291
16147
FY21
202
90%13%234
23054
FY22
202
53%10%179
21238
FY23
202
77%8%14820731
Net
capacity
(MW)
Availability
(%)
Capacity
factor
(%)
Electricity
output
(GWh)
Pool revenue
($/MWh)($m)
FY19
4196%54%19516031
FY20
4198%51%19510621
FY21
4193%58%21317437
FY22
4195%54%19014528
FY234192%30%1259412
Plant availability
Availability Factor calculation includes all station outages (Planned, Maintenance, Forced) but does not consider plant deratings.
1
Reduction in geothermal net capacity is a result of decommissioning of wells on the Wairakei steam field.
Net
capacity
(MW)
Availability
(%)
Capacity
factor
(%)
Electricity
output
(GWh)
Pool revenue
($/MWh)($m)
FY19
158
98%0%5
4722.5
FY20
158
98%0%3
2931.0
FY21
158
94%0%18
4107.5
FY22
158
95%0%4
5972.4
FY23
158
82%0%24911.2
Whirinaki
40
Haweastorage (GWh)
Gas storage (PJ)
Closing storage
Closing storage (current)
Fuel storage movements
Source: NZX hydro
158
156
256
98
175
165
260
116
252
291
352
248
300
230
324
189
324
265
-293
-253
-406
-223
-239
-230
-332
-187
-325
256
1H232H192H232H222H212H201H201H211H22
Inflows
Opening storage
Releases
98
156
175
165
260
116
252
192
5.6
4.5
5.0
6.1
5.0
5.7
7.8
4.7
2.7
0.6
1.5
2.2
0.8
1.7
2.4
0.5
2.7
1.7
-1.7
-1.0
-1.1
-1.9
-0.9
-3.5
-0.7
-0.7
-4.0
2H192H22
4.4
2H20
5.8
-0.4
2.7
1H201H212H211H221H232H23
Gas Injected
Gas Extracted
Opening Storage
5.0
6.1
5.0
7.7
3.7
4.7
Operational data
Following the completion of a joint technical working group, set up by Contact and the AhuroaGas Storage Facility (AGS) owner FlexGasin 2022,
Contact advised the market in December 2022 that approximately 4PJs of gas owned by Contact and currently stored in AGS may onlybe
available for extraction at the end of the contract in 2033. Excluding this volume, the estimated storage capacity of the facility is ~6-8PJ (P-50).
Information about the total volume of gas in the facility can be found at https://www.gasindustry.co.nz/data/gas-storage/
0
Transferred to
long-term storage
(PJ)
0
0
0
0
0
0
4
0
Long-term storage
41
Contracted gas volumes (PJ)
Uses of gas (PJ)
Gas storage monthly injections and extractions (PJ)
Contracted and stored gas
Gas injectedGas extracted
7.6
8.1
3.4
0.9
1.5
7.0
7.0
4.5
4.5
6.1
1.7
6.2
4.5
2.0
5.3
7.4
6.4
2.3
5.5
5.2
0.4
16.6
CY21CY19CY20CY22
0.0
-0.2
CY23
1
CY24
2
CY25
16.9
14.6
15.5
13.5
13.2
0.29
Oct-
22
-0.08
Aug-
22
0.43
Jul-
22
-0.03
Jan-
23
-0.02
1.08
-0.04
-0.08
Sep-
22
0.08
0.35
0.55
-0.08
Nov-
22
0.50
Feb-
23
-0.38
Dec-
22
0.26
0.21
-0.09
-0.24
-0.30
Mar-
23
Jun-
23
-0.01
0.24
0.25
-0.04
May-
23
0.20
Apr-
23
10.3
8.1
9.4
9.3
9.8
6.6
9.8
6.3
-1.1
1.1
-0.7
-2.0
3.1
-2.0
-1.0
-7.9
-5.3
-8.2
-6.7
-4.4
-6.5
-3.3
-2.7
-1.8
-1.4
-1.7
-1.4
-1.6
-1.3
-1.6
-1.1
-0.6
-1.6
-1.9
-2.7
-1.4
-0.5
-0.1
1H20
-0.5
2H23
-0.2
2H211H212H201H222H221H23
Net extraction
(injection)
Generation
Customer sales
Wholesale sales
Purchases
Short-term gasMaui
Genesis
Swap
Pohokura
Operational data
1
Maui and Pohokura volumes for CY24 reflect forecast volumes.
2
No forecast currently available for CY25. Contracted amounts shown.
Revisiting appropriate
gas contract volumes
with supplier due to
renewable build
42
Contractual fuel position sufficient to
support expected sales position
Fuel position
Portfolio requirements for thermal generation (TWh)
Scenario shown is pre-Tauhara online, backed by TCC
Gas supply and demand 2024 (PJ)
14.8PJ**
Hydro variation >>
•Hydro generation in FY12
** Assumes mix of TCC and peaker generation (portfolio heat rate (8.2GJ/MWh))
GeothermalExpected
2024
generation
from
onstream
assets
(including
losses)
Hydro in
"extreme
dry" year*
Maximum
thermal
required
"Extreme
dry" to
"mean"
year swing
Mean
thermal
required
Maximum
thermal
required
"Mean" to
"wet" year
swing
Minimum
thermal
required
Gasforecast
undercontract
14.8
13.2
2.5
3.7
Mean Thermal
Mean Year
demand
(ex-Tauhara
online
scenario)
CY24
Position
Retail
Gas in storage
17.3
17.3
Short term gas purchases
0.4
9.0
2.8
1.8
1.5
-2.9
-3.3
-1.0
-0.3
Options in a dry year:
•Access to stored water
in Hawea
•Purchase spot gas
•Stop selling
uncontracted electricity
•Acquire generation
from ASX
.
*** Revisiting appropriate gas volumes with supplier due to renewable build.
43
EBITDAF is Contact’s earnings before interest, tax, depreciation and amortisation, and changes
in fair value of financial instruments.
EBITDAF is commonly used in the electricity industry so provides a comparable measure of
Contact’s performance.
Reconciliation of statutory profit back to EBITDAF:
12 months ended
30 June 2023
12 months ended
30 June 2022
Variance on prior year
$m%
Underlying
1
ReportedReported
2
Against underlying
Profit211 127182292%
Depreciation and
amortisation
224262-38-15%
Change in fair value of
financial instruments
18-523nmf
Net interest expense38413626%
Tax expense8250711115%
EBITDAF573460546275%
Depreciation and amortisation, change in fair value of financial instruments, net interest and tax expense are
explained on the right.
Reconciliation between Profit and EBITDAF
The adjustments from EBITDAF to reported profit and
movements on FY22 are as follows:
•Depreciation and amortisation: decreased by $38m
(15%) on FY22 primarily resulting from acceleration of
depreciation for aspects of SAP due to SAP upgrade
project in FY22 and lower depreciation on TCC with lower
usage and change in useful life through to end of winter
2024.
•Net interest expense: Slightly higher than FY22 on
higher averageborrowings and higher interest rates. This
is partially offset by higher capitalisedinterest on Tauhara
and TeHukaprojects.
•Tax expense for the period increasing by $11m following
higher operating earnings.
Non-GAAP profit measure
1
Contact has recognised a net onerous contract provision expense for AGS of $113m within EBITDAF and $84m within profit. Underlying performance excludes these impacts. All variances and commentary reflect movements in underlying performance.
2
Contact has made reclassifications to better align with IFRIC guidance on IFRS 9 resulting in realisedgains/losses from market derivatives not in a hedge relationship (includes market making activity) no longer being reported in operating income
(EBITDAF). FY22 figures restated accordingly.
44
Historical financial information
UnitFY19FY20FY21FY22
1
FY23
Underlying
2
Reported
Revenue$m2,5192,0732,5732,3872,118
Expenses$m2,0011,6272,0201,8201,5001,613
EBITDAF$m518446553546573460
Profit$m345125187182211127
Operating free cash flow$m341290371330282
Operating free cash flow per sharecps47.540.450.242.436.0
Dividends declared cps3939353535
Total assets$m4,9544,8965,0285,1665,808
Total liabilities$m2,1722,2752,1012,3263,004
Total equity$m2,7822,6212,9272,8402,804
Gearing ratio
3
%2831232836
Historic performance
1
Contact has made reclassifications to better align with IFRIC guidance on IFRS 9 resulting in realisedgains/losses from market derivatives not in a hedge relationship (includes market making
activity) no longer being reported in operating income (EBITDAF). FY22 Expenses, EBITDAF and operating free cash flow are restated accordingly; FY22 operating free cash flow has also been
restated following the reclassification of $4 million of growth capex to SIB capex.
2
Contact has recognised a net onerous contract provision expense for AGS of $113m within EBITDAF and $84m within profit. Underlying performance excludes these impacts.
3
Gearing ratio is calculated as: Senior debt - including finance lease liabilities / (Senior debt - including finance lease liabilities + Equity).
45
FY23FY22
Year ended 30 June 2023Year ended 30 June 2022
VolumeGWAPVolumeGWAP
Note: this table has not been rounded and might not addGWh$/MWh$mGWh$/MWh$m
2
Electricity sales to Retail segment3,727 129 482 3,689 107 395
Electricity sales to C&I (netback)1,499 114 171 1,373 95 130
Electricity sales – Direct to Customer78 159 12 81 134 11
Electricity sales to C&I1,577 116 183 1,454 97 141
CfDs – Tiwai support sales938875
CfDs - Long term sales524470
CfDsand ASX -Short term sales9131,627
Electricity sales – CFDs2,375 94 223 2,972 109 323
Total contracted electricity sales7,678 116 889 8,114 106859
Steam sales587 60 35 595 56 33
Other income4(1)
Net income on gas sales2 3
Net income on electricity related services6 (1)
Net other income121
Total contracted revenue8,265 113 9368,709 103 893
Generation costs
1
7,622 (31)(239)8,350 (34)(283)
Acquired generation cost150 (120)(18)389 (142)(55)
Generation costs (including acquired generation)7,772 (33)(257)8,739 (39)(338)
Spot electricity revenue7,544 82 621 8,269 137 1,129
Settlement on acquired generation150 66 10 389 160 62
Spot revenue and settlement on acquired generation (GWAP)7,694 82 631 8,658 138 1,192
Spot electricity cost(5,226)(93)(488)(5,062)(153)(775)
Settlement on CFDs sold(2,375)(81)(192)(2,972)(140)(415)
Spot purchases and settlement on CFDs sold (LWAP)(7,600)(89)(680)(8,033)(148)(1,190)
Trading, merchant revenue and losses93 (48)625 1
Wholesale EBITDAF underlying
1
632557
Onerous contract provision113
1
Wholesale EBITDAF reported519557
Wholesale segment
Segmental performance
1
Contact has recognised a net onerous contract provision expense for AGS of $113m within EBITDAF and $84m within profit. Underlying performance excludes these impacts.
2
Contact has made reclassifications to better align with IFRIC guidance on IFRS 9 resulting in realisedgains/losses from market derivatives not in a hedge relationship (includes market making activity) no longer being
reported in operating income (EBITDAF). FY22 figures restated accordingly.
46
Residential electricityunit
FY20FY21FY22FY23
Residential gasunit
FY20FY21FY22FY23
Average connections#355,073357,117373,347
380,482
Average connections#61,59160,70164,649
66,605
Sales volumesGWh2,5322,5202,644
2,688
Sales volumesTJ1,5771,4951,583
1,504
Average usageMWh per ICP7.17.17.1
7.1
Average usageGJ per ICP25.624.624.5
22.6
Tariff$/MWh250.4253.4256.4
272.1
Tariff$/GJ33.135.3
36.642.1
Network, meters and levies$/MWh-122.1-118.0-119.5
-122.7
Network, meters and levies
1
$/GJ-18.5-18.6
-18.9-22.9
Energy costs$/MWh-94.8-100.2-115.0
-139
Energy costs$/GJ-7.9-8.6
-11.8-10.1
Gross margin$/MWh33.535.221.9
10.8
Carbon costs$/GJ-1.4-1.5
-2.1-4.2
Gross margin$ per ICP239249155
77
Gross margin$/GJ5.36.5
3.84.9
Gross margin$m858958
29
Gross margin$ per ICP136107
92112
Gross margin$m810
67
SME electricityunit
FY20FY21FY22FY23
SME gasunit
FY20FY21FY22FY23
Average connections#55,03349,67948,45946,962Average connections#3,9493,8763,8893,519
Sales volumesGWh991860798794Sales volumesTJ1,4411,3131,2241,063
Average usageMWh per ICP18.017.316.516.9Average usageGJ per ICP365339315302
Tariff$/MWh229.3231.7239.7259.3Tariff$/GJ15.416.319.825.2
Network, meters and levies$/MWh-115.8-106.4-112.9-117.0Network, meters and levies$/GJ-6.0-7.9-8.3-9.5
Energy costs$/MWh-93-99.3-113.7-138.6Energy costs$/GJ-7.9-8.6-11.8-10.1
Gross margin$/MWh20.526.113.03.6Carbon costs$/GJ-1.4-1.5-2.1-4.2
Gross margin$ per ICP36945121562Gross margin$/GJ0.2-1.6-2.41.4
Gross margin$m2022103Gross margin$ per ICP63-552-769412
Gross margin$m0-2-3
1
Broadband
unit
FY20FY21FY22FY23
Retail segment EBITDAF
FY20FY21FY22FY23
Average connections#19,97939,24562,38879,057Electricity Gross margin$m1051116832
Tariff$/cust/mth70.168.270.169.6Gas Gross Margin$m9839
Network, provisioning, modems$/cust/mth-69.6-69.9-60.5-63.5Broadband Gross Margin$m0-176
Gross margin$/cust/mth0.5-1.69.66.17Total Gross Margin$m1141187947
Gross margin$m0.1-176Other income$m5679
Other operating costs$m-69-68-68-69
Retail segment EBITDAF$m505517-14
Corporate allocation (50%)$m-15-15-14-22
Retail EBITDAF$m35403-36
EBITDAF margins (% of revenue)%3.6%4.3%0.3%-3.3%
Retail segment
Historic performance
1
FY22 Retail residential and SME gas network costs split was re-stated to align to the latest data
---
Results announcement
Results for announcement to the market
Name of issuer Contact Energy Limited
Reporting Period 12 months to 30 June 2023
Previous Reporting Period 12 months to 30 June 2022
Currency NZD
Amount (000s) Percentage change
Revenue from continuing
operations
$2,118,000 -11.3%
Total Revenue $2,118,000 -11.3%
Net profit/(loss) from
continuing operations
$127,000 -30.5%
Total net profit/(loss) $127,000 -30.5%
Interim/Final Dividend
Amount per Quoted Equity
Security
$0.21000000
Imputed amount per Quoted
Equity Security
$0.07000000
Record Date 08/09/2023
Dividend Payment Date 26/09/2023
Current period Prior comparable period
Net tangible assets per
Quoted Equity Security
$3.00 $3.07
A brief explanation of any of
the figures above necessary
to enable the figures to be
understood
Authority for this announcement
Name of person
authorised
to make this announcement
Kirsten Clayton, General Counsel & Company Secretary
Contact person for this
announcement
Shelley Hollingsworth, Investor Relations & Strategy Manager
Contact phone number +64 27 227 2429
Contact email address shelley.hollingsworth@contactenergy.co.nz
Date of release through MAP
14/08/2023
Audited financial statements accompany this announcement.
---
Distribution Notice
Section 1: Issuer information
Name of issuer Contact Energy Limited
Financial product name/description Ordinary shares
NZX ticker code CEN
ISIN (If unknown, check on NZX
website)
NZCENE0001S6
Type of distribution
(Please mark with an X in the
relevant box/es)
Full Year X Quarterly
Half Year Special
DRP applies X
Record date 08/09/2023
Ex-Date (one business day before the
Record Date)
07/09/2023
Payment date (and allotment date for
DRP)
26/09/2023
Total monies associated with the
distribution
$164,842,325
(784,963,454 shares @ $0.21 / share)
Source of distribution (for example,
retained earnings)
Operating Free Cash Flow
Currency NZD
Section 2: Distribution amounts per financial product
Gross distribution $0.28000000
Gross taxable amount $0.28000000
Total cash distribution $0.21000000
Excluded amount (applicable to listed
PIEs)
N/A
Supplementary distribution amount $0.03176471
Section 3: Imputation credits and Resident Withholding Tax
Is the distribution imputed
Fully imputed
Partial imputation
No imputation
If fully or partially imputed, please
state imputation rate as % applied
25%
Imputation tax credits per financial
product
$0.07000000
Resident Withholding Tax per
financial product
$0.02240000
Section 4: Distribution re-investment plan (if applicable)
DRP % discount (if any)
0% - No discount
Start date and end date for
determining market price for DRP
07/09/2023 13/09/2023
Date strike price to be announced (if
not available at this time)
15/09/2023
Specify source of financial products to
be issued under DRP programme
(new issue or to be bought on market)
New issue
DRP strike price per financial product
Not available at this time
Last date to submit a participation
notice for this distribution in
accordance with DRP participation
terms
11/09/2023
Section 5: Authority for this announcement
Name of person
authorised to make
this announcement
Kirsten Clayton, General Counsel & Company Secretary
Contact person for this
announcement
Shelley Hollingsworth, Investor Relations & Strategy
Manager
Contact phone number +64 27 227 2429
Contact email address shelley.hollingsworth@contactenergy.co.nz
Date of release through MAP
14/08/2023
---
2023 Integrated Report
Investment.
Transformation.
Decarbonisation.
About this Report
Welcome to our Integrated Report 2023; our annual document
that explains how we create value over time and how we’re
implementing our strategy to lead the decarbonisation of this
special place we call home, Aotearoa New Zealand.
This has been a year of real progress, marked by key significant achievements.
Our leadership team has reviewed this report, and our CEO Mike Fuge together
with the Board confirms that this is a true and accurate picture of the way Contact
has created value for shareholders over the past year to 30 June 2023.
We’re proud to share our story and hope that you find it enlightening. For our
people, our customers, investors, local communities, tangata whenua, suppliers,
business partners, regulators, policymakers and lawmakers, this is for you.
This document follows the principles of the Integrated Reporting Framework and
reflects our ongoing quest towards integrated thinking focused on value creation.
It is structured around the Contact26 strategy. It uses the Global Reporting
Initiative (GRI) standards and the International Integrated Reporting Council <IR>
Framework to report on material ESG activities and provide a balanced view of
performance.
This report is dated 14 August 2023 and signed on behalf of the Board of Directors
of Contact Energy.
2023 Integrated Report
Investment.
Transformation.
Decarbonisation.
Our Chair Robert McDonald and our
directors will host shareholders at the
Contact Energy AGM in November 2023.
Shareholders will be given notice of the
meeting and agenda in October 2023.
We are listed on both the NZX and ASX.
Sandra Dodds
Chair, Audit and Risk Committee
Robert McDonald
Chair
Most Contact Energy shareholders receive digital
reports. However, we have printed 1,500 reports
using environmentally responsible paper and inks.
Contents
Our vision4
Letter from our Chair5
Letter from our CEO7
Our story: This is Contact11
Grow demand15
Grow renewable development21
Decarbonise our portfolio28
Create outstanding customer experiences33
Financial performance38
Our story:
This is Contact
1141
Enabling our
strategy
58
About us
67
Governance
matters
87
Financial
statements
119
GRI and TCFD
directories
3
Enabling our strategy41
Environment, social and governance (ESG)44
Operational excellence51
Transformative ways of working53
About us58
Our Board59
Our leadership team60
Our operations61
Creating value64
Our supply chain66
Governance matters67
Remuneration report72
Statutory disclosures80
Financial statements87
Combined Independent Auditor’s
and Limited Assurance Report
113
Glossary117
Te Reo Māori glossary118
GRI and TCFD directories119
Corporate directory129
INTEGRATED
REPORT
2023
At Contact, the heart of
our strategy is our promise
to build a better, cleaner,
and sustainable Aotearoa
New Zealand by leading the
country’s decarbonisation.
Yes, it’s ambitious. But as leaders
we must challenge ourselves if
we are to make a real difference
to the world in which we live.
Our vision
4
INTEGRATED
REPORT
2023
GOVERNANCE
MATTERS
GRI AND TCFD
DIRECTORIES
FINANCIAL
STATEMENTS
ABOUT US
ENABLING
OUR STRATEGY
OUR STORY
CONTENTS
Letter from our Chair
Kia ora,
I am pleased to present our 2023 Integrated Report and
reflect on the solid financial performance that Contact
has achieved in a turbulent environment.
The Integrated Report highlights
the growth path that Contact has
embarked upon. The year is best
characterised by our accelerated
investment in renewable generation,
a firm commitment to decarbonise
our portfolio, and the ongoing
transformation of our business that
will ensure Contact is well positioned
for the future.
I want to take this opportunity to
thank my fellow Board members,
our CEO Mike Fuge and the entire
Contact team who have put in
tremendous effort to deliver these
results and continue to build our
execution capability.
As Chair, I also want to touch on
several industry issues that continue
to impact our sector.
The Future is Electric
The independent BCG report,
The Future is Electric, was released
in 2022. We were part of a large
stakeholder group, including
gentailers and major distribution
companies, who commissioned this
important analysis.
BCG identifies the significant level
of investment across generation,
distribution and transmission
required to both decarbonise the
electricity sector and support the
broader decarbonisation of the
economy through electrification.
Prudent investment in new
generation requires reasonable
investment certainty – certainty of
wholesale market and regulatory
rules, certainty of government policy,
and certainty that the government
won’t crowd out private sector
investment.
It is more important than ever that
we have well thought through and
long-term policy that supports these
collective outcomes.
Pleasingly, the BCG report
identifies that current private sector
investments, including Contact’s
$1.2 billion of generation projects
now under construction, alongside
investment across the industry,
is expected to deliver 98 percent
renewable generation by 2030.
However, I remain concerned about
the impact of the government’s
proposed battery project at Lake
Onslow – its feasibility, likely cost
and its chilling impact on private
sector investment. While exploring
options to address dry year risk is
Contact Chair, Rob McDonald
5
INTEGRATED
REPORT
2023
Letter from our Chair
GOVERNANCE
MATTERS
GRI AND TCFD
DIRECTORIES
FINANCIAL
STATEMENTS
ABOUT US
ENABLING
OUR STRATEGY
OUR STORY
CONTENTS
sensible, the BCG analysis shows
that investment f rom the private
sector will go a long way towards
addressing that gap.
The cost of Lake Onslow has
recently ballooned f rom $4b to
a mid-point estimate of $16.1b
based on desktop studies.
1
Recent
experience in New Zealand shows
that major inf rastructure works
are often delivered in the upper
bound estimate of project cost.
Furthermore, once the full business
case is delivered, it could be another
three and a half years for a decision to
go ahead, and another 11 years before
it is operational.
2
The BCG report outlines more
cost-effective ways to address this
challenge, through significant
investment by the private sector
that will largely solve the dry year
challenge. It also highlights that
New Zealand will require the
presence of gas for some decades,
albeit in a modest way, to provide
ongoing security of the energy system
as it transitions to an electric future.
As we move to that future, significant
investment is also required in
1 https://www.mbie.govt.nz/dmsdocument/26295-new-zealand-battery-project-indicative-business-case-and-appendices-february-2023, p80.
2 The Cabinet paper’s p50 estimate of construction time is eight years. The Inf rastructure Commission has estimated it will take another three years to fill the reservoir. https://www.mbie.govt.nz/
dmsdocument/26297-new-zealand-battery-project-progressing-to-the-next-phase-proactiverelease-pdf, p14. https://www.tewaihanga.govt.nz/assets/Uploads/Leveraging-our-energy-resources.pdf, p37.
distribution companies. BCG identify
that $22 billion of investment in
distribution networks is necessary in
the 2020’s to support New Zealand’s
electrification and decarbonisation
goals. We need well thought through
government policy on critical issues
such as distribution and transmission
to facilitate the path to decarbonisation,
rather than high risk projects such as
Lake Onslow.
We have a strong pipeline of
investment underway and potential
across different generating and
storage facilities. To continue on
that path requires investment.
And it needs certainty.
Resource Management
Reform
The ability for the industry to deliver
the required inf rastructure at pace
to meet New Zealand’s climate
ambitions is hindered by consenting
requirements. The current resource
management legislation is simply too
slow, uncertain and expensive, and
has not always delivered the necessary
protection of the environment that
was originally intended.
If New Zealand is to enjoy world-
class inf rastructure, and deliver
on its climate objectives rapidly,
significant reform is required.
While we are pleased that intended
reform has identified the importance
of renewable generation development
and prioritisation, the proposed
resource management reforms risk
transplanting one set of complexity
with another – without delivering the
certainty, pace or protection intended.
Tiwai Point
The New Zealand Aluminium Smelter
(NZAS) continues to indicate a desire
to maintain operations at Tiwai Point
beyond December 2024. We are
encouraged as we continue to work
closely with NZAS to negotiate a
new agreement. The smelter is
valuable to our country, and our
economy, particularly as a significant
exporter. It is also highly carbon
efficient in its production of premium
aluminium, and a major employer
and contributor to the Southland
economy.
Conclusion
Finally, the future opportunities for
the electricity sector, and Contact
in particular, to grow are significant.
The strategy we have in place will
deliver this. The past year has been
one of unprecedented investment
and transformation as we remain
committed to and focused on
leading the decarbonisation of
New Zealand.
Ngā mihi nui,
Rob McDonald
Board Chair
The year is best
characterised by our
accelerated investment in
renewable generation, a firm
commitment to decarbonise
our portfolio, and the
ongoing transformation of
our business that will ensure
Contact is well positioned for
the future.
Rob McDonald
Board Chair
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Letter from our CEO
Tēnā koutou,
It’s now two years since we set our Contact26 strategy with
a vision to build a better Aotearoa New Zealand and lead
the decarbonisation of our country. The place we call home.
1 EBITDAF is a non-GAAP (generally accepted accounting practice) measure. Information regarding
the usefulness, calculation and reconciliation of this measure is provided within note A2 to the
financial statements.
2 Ahuroa Gas Storage is owned and operated by Flexgas. Contact has a long-term gas storage agreement
with AGS. This adjustment follows a review of the estimated available storage capacity of AGS.
We are now deep in execution,
in what has been a year of significant
investment, continued transformation
and progress on the path to
decarbonisation.
We have delivered a solid financial
performance with underlying
EBITDAF
1
of $573 million, a five
percent increase f rom last year.
Profit after tax was $127 million after
recognising an onerous contract
provision for the Ahuroa Gas Storage
facility,
2
and was $211 million on an
underlying basis.This was despite
soft short-term wholesale market
conditions, the highest hydro inflows
in post-market history, and with
North Island rainfall the highest
on record. While this resulted in
depressed spot market prices
and saw price separation between
the North and South Islands, we
responded to these conditions by
reducing our thermal generation
to the lowest in Contact’s history.
This decision bore good financial
results – and lowered our
greenhouse gas emissions.
We have continued to carefully
manage existing operations to
optimise performance while
simultaneously accelerating our
investment and decarbonisation.
This includes $1.2 billion of renewable
generation currently under
construction, a significant pipeline
of further potential geothermal,
wind, solar and battery investments,
the retirement of thermal generation,
and investment in digital innovation
in retail and generation. As these
investments are realised, we anticipate
a sustained uplift in earnings,
shareholder returns and cash
flow in future years.
In FY23 we will deliver investors
35c per share annual dividend,
in line with FY22.
Strategy
We are making excellent progress on
delivering the Contact 26 strategy:
Our priorities remain to:
• grow demand for renewable
electricity,
Contact CEO, Mike Fuge
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• develop new, flexible, renewable
electricity generation,
• decarbonise our portfolio, and,
• create outstanding customer
experiences.
These are underpinned by our
commitment to sustainability with
environmental, social and governance
(ESG) leadership, unrelenting focus
on operational excellence and
transforming how we work.
The strategy continues to serve
us well and also ensures that we
respond to changes in the operating
environment, including inflation
and cost-of-living pressures,
changing stakeholder expectations
and global challenges with the
natural environment, and reducing
greenhouse gas emissions.
On a special note, our ESG leadership
was recognised this year with entry
into the Dow Jones Sustainability™
Asia Pacific Index and the continued
strong support for our green borrowing
programme of which there were two
retail bond issuances this year totalling
$550 million.
Renewable energy
generation and
decarbonising our
portfolio
We have $1.2 billion of renewable
generation currently under
construction, with a significant
pipeline of well-advanced renewable
generation projects across
geothermal, solar, wind and grid
scale battery. We expect Contact’s
generation portfolio to be more
than 95 percent renewable by FY27.
Tauhara, our world-class geothermal
development near Taupō, is expected
to come onstream in late 2023 –
three years after Final Investment
Decision (FID). The generation
capacity is expected to be 174MW,
up significantly f rom the 152MW
when the investment was
announced in early 2021. It will be
Contact’s sixth geothermal power
station in the Taupō area.
Taking advantage of the excellent
drilling results and execution lessons
learnt in the Tauhara project, in
August 2022, we advanced our
FID on Te Huka Unit 3 geothermal
development. It will come onstream
at the end of 2024 and will be one of
the world’s largest single unit binary
power plants at 51.4MW. The project
remains on track in terms of cost and
schedule.
These investments are key to
transforming and significantly
increasing the country’s renewable
electricity supply. In common with
all geothermal generation, they will
produce clean, low carbon renewable
electricity that operates 24/7 and is
not reliant on the weather.
We secured resource consent
to replace the original Wairākei
generation plant, the second-oldest
geothermal plant on the planet, that
will see us move operations away
f rom the Waikato River and increase
the generation capacity f rom the
steamfield. This project, ‘GeoFuture’,
subject to a final investment
decision, will stop discharges of
geothermal fluids and cooling water
into the river, with the new power
station built at Te Mihi and delivering
approximately 170MW of renewable
energy compared to 125MW f rom
the existing plant. Pre-construction
drilling will start later this year.
Contact, together with our joint
venture partner Lightsource bp
(LSbp), was selected by Christchurch
Airport to deliver phase one of its
renewable energy precinct, Kōwhai
Park. The solar farm will have around
300,000 solar panels on 300 hectares
of land adjacent to the airport’s
runways. Building is expected to
begin in 2024, subject to FID later
in 2023. Our second proposed joint
venture solar farm development
is in Glorit on the Kaipara Coast,
northwest of Auckland.
We are also assessing the Southland
Wind Farm Project, a 300MW facility
on elevated land east of Wyndham
in the South Island which would
be Contact’s first wind farm, and
New Zealand’s largest. Alongside our
partner Roaring40s, we are engaging
with local communities and mana
whenua for the 300MW facility.
The Minister for the Environment
has approved this project as eligible
for fast-track consenting.
Net zero by 2035
This year, we took the step of
accelerating our ambitions to
decarbonise our own portfolio.
We now have a clear path to
achieve net zero emissions f rom
our generation operations by 2035.
Decarbonising our generation
portfolio in an orderly manner is
well underway, ensuring security of
supply and energy affordability to
New Zealanders.
As planned, we closed our Te Rapa
gas-fired co-generation power
station in June 2023. This year,
we confirmed that we would not
undertake further investment to
extend the operating hours of our
gas-fired Taranaki Combined Cycle
(TCC) power station. We expect the
plant to be decommissioned at
the end of 2024 and already have
sufficient gas to support our planned
operation of the plant.
Our thermal peaking generation
will continue to support security of
supply and we have been focused
on ensuring that, over the coming
decade, this plant and associated
gas storage does indeed provide the
resilience needed for New Zealand’s
electricity system. However, we are
We now have a clear path
to achieve net zero emissions
from our generation
operations by 2035.
We have more than $1.2 billion
of renewable generation
currently under construction.
Mike Fuge
Contact Chief Executive
Mike Fuge
Contact Chief Executive
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also focused on an orderly transition
over the medium term through
investment and innovation in
renewable generation, grid-scale
batteries, virtual power stations and
demand response applications.
Decarbonising our portfolio does not
rely solely on closures. Geothermal
generation is a renewable energy
source, however there are naturally
occurring CO
2
emissions in geothermal
steam. Through innovative thinking
our Taupō team has successfully
completed carbon capture at our Te
Huka geothermal binary plant and is
now exploring the feasibility of capture
and reinjection or reuse across all our
geothermal operations.
Grid-scale batteries will play an
important role in New Zealand’s
decarbonisation, by storing energy
during periods of low demand, and
discharging power into the electricity
grid during periods of high demand
when the alternative is thermal
generation. We have an option for
a 100MW battery site, subject to
consenting, at NZ Steel at Glenbrook.
We also have resource consent
to build a 100MW battery at our
Stratford, Taranaki site.
This focus on an orderly transition,
to retire baseload gas generation,
to invest and innovate to support
the eventual retirement of peaking
plant along with targeted sustainable
forestry investments, has given us
the confidence – and pathway –
to commit to Net Zero for our
generation operations by 2035.
Grow demand
Demand for our renewable energy
is strong. In May we announced
a pioneering energy agreement
with industrial giant New Zealand
Steel. We will provide 30MW of
energy for its proposed new $300
million electric arc furnace in a
unique arrangement that will
enable the industry leader to scale
down production in peak demand
times, or supply shortages. The
flexible off-peak feature is also
part of a significant step towards
meeting New Zealand’s climate
change goals and once operational
this feature will remove 800,000
tonnes of greenhouse gas emissions
annually. The trend continues with
accelerating opportunities with
several other industrial companies
exploring similar opportunities to
decarbonise industrial heat processes
and cut fossil fuel use.
We’ve also signed a 10-year renewable
Attribute Purchase Agreement
(APA) with Microsoft. APAs support
investment in new renewable
generation. Contact will provide
Microsoft with all the renewable
energy attributes generated by
Te Huka 3 geothermal power station
once operational. The purchase of
renewable energy attributes is the
global standard for customers to
demonstrate unequivocally they are
truly using renewable electricity for
their operations.
Customer experience
Our commitment to transform our
approach to customer experience
has paid off with growth in customer
numbers for energy and broadband,
and in customer satisfaction. We were
pleased to win Energy Retailer of Year
2022 at the Energy Excellence Awards
in August, and the NZ Compare
Awards Power Provider of the Year in
December. We have been selected
again as a finalist for Energy Retailer
of the Year in 2023.
Customer connections for energy
and broadband sit at over 588,000
connections. We continue to be the
fastest-growing broadband provider
with 86,000 connections. Our plans to
launch Contact Mobile are underway.
Our time-of-use plans encouraging
customers to use off-peak power and
reduce demand on fossil fuels are
gaining traction. Our Good Nights
Plan offers three hours of f ree night-
time power to 53,000 customers,
while Dream Charge, a deal for
Electric Vehicle owners to recharge
at cheaper rates, has been taken up
by 1,300 drivers since its November
launch. Fourth Trimester, offering
f ree power for 1,000 families of new-
borns attracted a great response in
its second year. In the two years since
launch we’ve gifted four million hours
of f ree power to families.
Flooding and the devastating impact
of Cyclone Gabrielle affected many of
our customers. Our $250,000 energy
and broadband credit fund for
customers facing hardship supported
those when they needed it most. Our
energy wellbeing team continues to
work hard for our most financially
vulnerable customers on a wide
range of plans, payment options
and tailored support to ensure they
stay connected and out of debt.
In the year ahead, we expect to
launch more innovative products and
are actively exploring opportunities
for ‘virtual power plants’ or demand
response options for consumers who
want to do right by decarbonising
their home too.
Our people
Our vision is to be the most sought-
after workplace, and through our
transformational ways of working
we have a team who come to work
knowing they are playing their part in
helping to decarbonise the country.
The engagement of our people is
at an all-time high with our Net
Promoter Score increasing to +51
f rom +49 to put us in the top quartile
of energy and utilities businesses
Investments are key
to transforming and
significantly increasing
the country’s renewable
electricity supply.
Mike Fuge
Contact Chief Executive
...we expect to launch
more innovative products
and are actively exploring
opportunities for ‘virtual
power plants’ or demand
response options for
consumers who want to
do right by decarbonising
their home too.
Mike Fuge
Contact Chief Executive
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in the world. However, we know we
can’t stop and we continue to keep
evolving and improving.
Last November we launched our
Growing Your Whānau Policy, one of
the country’s most comprehensive
and far-reaching parental leave
policies, which to date 70 of our
staff have benefited f rom.
Contact University, an online learning
portal, continues be well received with
close to 17,000 courses completed by
our people. Developing our people is
a key focus, as is our talent pipeline
among young people and those with
specialist expertise. Our graduate
intake doubled this year, and we are
successfully recruiting engineering
experts both internationally and
locally to support us in a unique
period of growth.
Our leadership team is now well-
embedded and focused on delivery
of our strategy, much of which is
deep into execution mode.
The future
At Contact our strategy is our
promise to build a better place we
call home by being a leader in the
decarbonisation of the country.
The last year has proved what we
can achieve, through investment,
leadership and a relentless focus
on execution. We are pleased with
our FY23 performance, as well as the
breadth of our renewable generation
pipeline, and the part we play in
helping large important industries
and New Zealanders to decarbonise.
While we continue to see inflationary
pressures, we remain focused and
well-positioned to perform strongly
as our renewable builds come online
and the f ruits of our investment in
digitisation and transformation come
to bear with increased earnings and
cash flow.
Our ambitions are well laid out.
We now have a clear path to achieve
net zero emissions (Scope 1 and
Scope 2) by 2035. Our preparation
to decarbonise our generation
portfolio in an orderly manner is
well underway, ensuring security
of supply and energy affordability
to New Zealanders.
Finally, we would like to thank
everyone at Contact for their
outstanding work throughout the
year. We are proud of you and all
that you have delivered.
Ngā mihi nui,
Mike Fuge
Chief Executive Officer
Our vision is to be the most
sought-after workplace, and
through our transformational
ways of working we have
a team who come to work
knowing they are playing
their part in helping to
decarbonise the country.
Mike Fuge
Contact Chief Executive
CEO Mike Fuge, CFO Dorian Devers, Corporate Treasurer Will Thomson celebrate
the launch of Contact’s green bonds offer by ringing the bell at the NZ Stock
Exchange (NZX).
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Our story:
This is Contact
Clyde Dam, Central Otago.
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Our strategy: Contact26
Our strategy to lead New Zealand’s decarbonisation
Themes
Enablers
This will be underpinned by three key enablers
Grow demand
We’re growing demand for
New Zealand’s renewable
electricity in a range of ways.
Grow renewable
development
We’re developing new, renewable,
flexible electricity generation as
the market evolves.
Create outstanding
customer experiences
We’re creating outstanding
customer experiences as we build
New Zealand’s leading energy and
services brand to meet more of our
customers’ needs.
Decarbonise
our portfolio
We’re decarbonising our portfolio of
generation assets (and the New Zealand
electricity market) via an orderly
transition to renewable generation
(managing the balance between
continued security of supply, minimal
emissions and affordability).
Environmental,
Social, Governance (ESG)
• Create long-term value through our
strong performance across a broad set of
environmental, social and governance factors.
Operational
excellence
• Use innovation to continue to improve business efficiency
• Prudent management of stay-in-business capital
expenditure to deliver value
• Capture economies of scale and further digitise our business.
Transformative
ways of working (TWoW)
• Use technology to modernise our operating model
• Increase employee engagement to attract and
retain talent.
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Our
strategic
focus
To deliver on the Contact26
strategy, our focus is to grow
demand, grow renewable
development, decarbonise
our portfolio, and create
outstanding customer
experiences.
In this section, we set out how we are delivering
against these four focus areas, with a summary
of our performance against key metrics. We then
provide further detail on key activities that
underpin our strategy to lead New Zealand’s
decarbonisation.
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Progress against our strategy
We apply a critical lens when assessing our progress and
look to derive value from any learnings along the way.
Strategic priorities
Grow
demand
Completed assessment of hydrogen economics.
NZAS negotiations underway.
10-year renewable energy attribute agreement with Microsoft. Growing data centre pipeline.
Lock in major industrial electrification. Entered 30MW off-peak supply arrangement with NZ Steel.
Commence boiler electrification.
Flexible demand more than 80MW.
• Facilitate 100MW of new demand.
• Reach 100MW total Demand Flex and
start pivoting to Demand Response.
• New green chemical channel
established contributing incremental
EBITDAF.
2
• Grow to 10.3TWh per annum of
renewable assets f rom geothermal
new build, solar and wind.
• 100MW battery operational.
• Scope 1 and 2 GHG emissions run-rate
of ~300ktCO
2
e, working towards our
2035 net zero commitment.
• Renewable flexibility strategy to reduce
reliance on thermal peaking.
• Greater than 685,000 connections.
• Cost to serve at global benchmark
of <$80/ connection.
• Triple EBITDAF
2
contribution f rom
non-energy lines of business.
• Top quartile NZ Business for Sustainability
survey
3
and most Trusted Energy brand.
4
Build Tauhara. Online Q4 2024.
Te Huka 3 investment decision and entered build phase.
Wairākei geothermal replacement consented. GeoFuture proceeding to investment decision in FY24.
Selected to deliver 150MW solar farm at Kōwhai Park. Proceeding to investment decision in FY24.
Secure and consent wind sites. Entering consenting for 0.9–1.2TWh Southland wind project in FY24.
Complete battery feasibility. 100MW battery investment proceeding to investment decision in FY24.
Roxburgh turbine replacement.
Te Rapa closed in June 2023.
Confirmed TCC will run its remaining operating hours or as market needs dictate. Decommissioning
expected at end of 2024.
On track to meet all carbon reduction commitments.
Thermal review complete. Contact to manage its thermal peaking assets through the energy transition,
playing a key role in system security.
Targeted growth in broadband and energy connections. Now more than 588,000, an increase of over
65,000 since FY21.
Unlock further cost to serve improvements and increases in Net Promoter Score through digitisation
programme. NPS is +41, an improvement f rom +39 for the same period last year (1 April to 30 June).
SAP ERP finance and generation upgrade complete. Customer Relationship Management (CRM) options
to be reviewed.
Wireless broadband launched along with new targeted EV plan. Pilot launch of mobile offering in August 2023.
Energy Retailer of the Year award August 2022.
Grow
renewable
development
Decarbonise
our portfolio
Create
outstanding
customer
experiences
FY23 Achievements/progressFY27 strategy milestones
1
Complete/on-track
Minor delay and/or cost increase
Major delay and/or cost increase
1 Set in May 2023.
2 EBITDAF is a non-GAAP (generally accepted accounting practice) measure. Information regarding the usefulness, calculation and reconciliation of this measure is provided within note A2 to the financial statements.
3 As measured by Kantar Better Futures survey.
4 As measured by Contact’s independently surveyed brand tracker.
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Grow
demand
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Grow demand
We’re moving rapidly towards a
future powered almost entirely
by renewable electricity.
Contact has an important role to play,
both by investing in new renewable generation
and by supporting industry to decarbonise.
We believe decarbonisation doesn’t have to mean
deindustrialisation. And we say this because in
the past year we’ve worked hard to enable big
business to do their bit for climate change.
We’ve made significant progress growing
demand for renewable electricity with high
profile and innovative partnerships with the
likes of NZ Steel, Microsoft, Open Country,
and Alliance. These partnerships demonstrate
the business community’s commitment to
renewable energy and are a vote of confidence
in our $1.2 billion renewable generation
investment. Read more in Grow Renewable
Development.
And we are not done yet. We are seeing a
significant acceleration in opportunities from
industrial companies investigating ways to
decarbonise industrial heat processes and cut the
use of fossil fuels. The interest in long-term Power
Purchase Agreements has significantly increased
and we are seeing a greater appetite for demand
response to be included in supply arrangements.
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Our NZ Steel partnership
Decarbonisation, demand flexibility and electrification
Our watershed moment came in late May when, with Prime
Minister Chris Hipkins present, we announced, alongside
our subsidiary Simply Energy, a pioneering and innovative
renewable energy agreement with industrial giant NZ Steel.
The flexible off-peak deal is part of
a hugely significant step towards
meeting New Zealand’s climate
change goals. It will see the steel mill
in Glenbrook almost halve its carbon
emissions – and secure the future of
domestic steelmaking in New Zealand.
Contact will provide 30MW of
electricity to NZ Steel for its new
$300 million Electric Arc Furnace in
a flexible off-peak arrangement that
will enable the industry leader to
scale down production in times of
peak demand or supply shortages.
By substituting coal and iron sand
with electricity and scrap steel,
NZ Steel will eliminate 800,000
tonnes of carbon f rom the time the
proposed electric arc furnace is fully
operational. This is the same as
taking approximately 300,000 cars off
the road permanently, or one percent
of New Zealand’s total emissions.
“We have invested more than
$1.2 billion in renewable energy
builds to displace our baseload
thermal generation and now, with
NZ Steel, we see proof of demand.”
“This is an outstanding example of
how we in industry can, with smart
thinking and a partnership mindset,
work together for the good of the
planet”, says Mike Fuge.
The project is supported by the
New Zealand Government which
is contributing up to $140 million
towards the Electric Arc Furnace
through the Government Investment
in Decarbonising Industry (GIDI) fund.
Robin Davies
NZ Steel Chief Executive
We’re delighted by the
pioneering and creative
partnership with Contact
to provide a competitive
and innovative supply
agreement. This project is a
partnership that would never
have happened without the
support of the Government
and the other key contributor
Contact who recognised
the potential, and had the
commitment, to help make
it happen.
L to R: NZ Steel CEO, Robin Davies; Rt Hon Prime Minister Chris Hipkins; BlueScope Managing
Director, Mark Vassella; Contact CEO Mike Fuge; Minister for Climate Change James Shaw;
and Minister for Energy and Resources, Dr Megan Woods.
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Microsoft to power Te Huka investment
In a first for Contact and New Zealand, we signed
a 10-year renewable Attribute Purchase Agreement
(APA) with Microsoft in September 2022.
The arrangement will see Contact
provide Microsoft with all the
renewable energy attributes generated
by Contact’s new 51.4MW Te Huka
Unit 3 geothermal power station.
Ownership of renewable energy
attributes is the global standard
for electricity customers to show
they are using a new renewable
source. And it’s important for
encouraging renewable electricity,
since electricity consumed on a
shared grid cannot be traced back
to a specific power station.
It also supported our investment
decision to begin construction of
the new plant at Te Huka Unit 3 and,
is part of delivering decarbonisation
leadership.
“By entering into this arrangement
with Microsoft, Te Huka Unit 3 got the
backing it needed, providing further
confidence to develop this project.
Microsoft’s commitment shows what
companies with energy intensive
facilities can achieve to support
new renewable energy sources.”
Mike Fuge, Contact Chief Executive.
Tiwai Point update
The New Zealand Aluminium Smelter
(NZAS) continues to indicate it will
maintain operations at Tiwai Point
beyond December 2024.
We are encouraged as we continue
to work closely with NZAS to
negotiate a new agreement.
The smelter is valuable to our
country, particularly as a significant
exporter. It is also highly carbon
efficient in its production of premium
aluminium, and a major contributor
to the Southland economy.
Microsoft has big plans in
New Zealand. With the
construction of the data
center region, this agreement
aligns our New Zealand
activities with Contact
Energy’s presence and
capabilities around
geothermal in New Zealand
and will further strengthen
our transition to 100 percent
renewable energy by 2025.
Vanessa Sorenson
Managing Director
Microsoft New Zealand
Progress on build of Te Huka Unit 3 in Taupō.
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Helping Open Country make
good decisions for the planet
Contact subsidiary Simply Energy has been working
alongside the country’s largest independent dairy
processor Open Country to help the exporter use its
electric and coal boilers in the most carbon-efficient way.
Open Country relies on process
heat to power its boiler systems that
turn millions of litres of milk into
high-quality milk powder. To put
this in context, process heat, used
in a wide variety of industrial and
manufacturing processes, accounts
for 35 percent of the country’s energy
consumption – and more than half
of this is met by fossil fuels.
With electric boilers operating
alongside coal boilers at the dairy
processing company, Simply Energy
recommended the Simply Flex
platform. This lets Open Country
switch between its electric and coal
boilers – using the electric boiler when
the carbon profile of electricity is likely
to be low, which typically corresponds
with low electricity prices.
Integrating Simply Flex into its
operation has helped Open Country
benefit f rom low wholesale market
prices, increase their electricity use,
and clock up further carbon savings.
In the first ten months, Open Country
displaced 5,900 tonnes of coal and
reduced emissions by 10,000 tCO
2
e.
Steve Koekemoer
CEO, Talley’s Group on behalf
of Open Country
With some innovative
thinking from Simply Energy,
smart technology and an
energy supply tariff that
supports flexibility, we know
we are optimising the use
of our electric boiler cost-
effectively and making
decisions that are good for
business and the planet.
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Lake Parime
update
While the Lake Parime data centre
will not progress, we do anticipate
significant new demand to support
New Zealand-based data centre growth.
Last year we referenced our renewable
electricity supply agreement for the
low-emissions data centre near the
Clyde Dam with UK-based digital
inf rastructure company Lake Parime.
On 31 January 2023, we were notified
that Lake Parime Limited had gone
into administration. Our focus was on
minimising the impact to the local
community – immediately we ensured
local contractors engaged by Lake
Parime were not left out of pocket.
The planned upgrade to the Aurora
network is being completed, delivering
benefits to the Clyde community.
A flexible alliance
Decarbonisation, demand flexibility and electrification
Simply Energy has also been working with Alliance Group, a farmer-owned red meat cooperative,
to find innovative ways to decarbonise and reduce energy costs, using demand flexibility.
Alliance has a 2MW demand
flexibility deal, and can control
when selected site equipment uses
electricity, by automatically switching
it off when the national grid needs
extra support. It’s like a virtual power
plant, able to be called upon when
needed as innovative support to help
decarbonise industry. For example,
cool stores can switch off for periods
without impacting performance.
The deal sees Alliance participating
in Frequency Response, one type of
demand flexibility, joining 50 other
participating industrial customers
who are paid to power down
equipment to help the grid after a
major unplanned loss of power supply.
This helps balance electricity supply
and demand. These 50 customers
contribute around 20MW of
dispatchable load to New Zealand’s
electricity reserves market, reducing
the need for coal- and gas-fired
plants to compensate for renewable
generation shortfalls.
Dispatchable load can be dispatched
for any duration, not just at short
notice. For Alliance it dispatches at
short notice when the grid needs it.
Any business with equipment able to
respond within a second and turn off
for up to 30 minutes can participate,
contributing to a more resilient and
sustainable electricity system.
From our engagement with
commercial and industrial customers
we’ve learnt that many are willing to
participate in demand flexibility once
they understand how our control
technology works and gain insight
into the cost and carbon reductions
that flexibility can provide.
Green hydrogen
update
Our 2022 Integrated Report
referenced the Southern Green
Hydrogen project, a joint venture
between Contact and Meridian
Energy to build a green hydrogen
plant in Bluff for the export market.
After a detailed feasibility study,
Contact concluded the best
potentials for green hydrogen would
come f rom focusing on the domestic
market – further supporting the
decarbonisation of the place we call
home. As a result, Contact withdrew
f rom the Southern Green Hydrogen
feasibility project in November 2022.
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Grow renewable
development
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Grow renewable
development
To bring our strategy to life and
meet future demand requires
unprecedented and prudent
investment and a commitment
to make transformative decisions.
Investment in our sustainable future, where
every dollar spent now growing renewable
development will reap future rewards for
Aotearoa New Zealand and long-term
financial rewards for our shareholders.
Our mission is to protect future generations
and create a better home for us all. We
have more than $1.2 billion of renewable
generation currently under construction.
In FY23, 93 percent of the energy we
generated came from renewable geothermal
and hydro sources, with the balance from
thermal generation.
We are continuing to bring new renewable
projects to market to support the
decarbonisation ambitions of both Contact
and New Zealand and to meet demand.
By FY27 we anticipate more than 95 percent
of our generation will be renewable. This is
due to geothermal investments including
Tauhara and Te Huka Unit 3 coming onstream
later this year and next year. In addition,
we are modernising our assets in the Wairākei
steamfield through our GeoFuture development
and have solar and wind developments
in the pipeline as well as a potential grid-scale
battery project. The future is bright.
First steam at our Tauhara Geothermal
Power Station in Taupō.
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World-class Tauhara is expected to come onstream this year
It’s hard to believe a few years back, Tauhara, our new geothermal power station
in Taupō, was in the realm of imagination.
Fast forward, and with a whole lot
of hard work and dedication, it will
be operational by the end of 2023,
after a three-year construction.
Expected to generate 174MW of
renewable energy, this geothermal
steam turbine power station will
be one of the largest of its kind
in the world, and Contact’s sixth
geothermal power station in the area.
Tauhara will produce just over 1.4TWh
of electricity per year, which is around
3.5 percent of the country’s electricity
– enough for 200,000 households. It is
expected to displace around 500,000
tonnes per year of greenhouse gas
emissions
as fossil fuel generation
is shut down. This is equivalent to
removing over 220,000 cars f rom
New Zealand’s roads. As we say at
Contact, it’s decarbonisation in action.
What’s more, this project was largely
constructued during the Covid years
with resulting tight supply chains
and cost pressures.
We are pleased it will be on line by
the end of this year and completed
within the $880m budget updated
last year. It is a world-class
transformational project
without peer in New Zealand.
Tauhara will house the
world’s largest single shaft
geothermal steam turbine.
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Doubling down
on renewable
development
with Te Huka 3
In the middle of 2022, we
made a bold decision to bring
forward our Te Huka Unit 3
geothermal development.
Originally phased as the third cab
off the rank (behind Tauhara and our
new power station planned for the
Wairākei steamfield called GeoFuture),
last year we identified an opportunity
to release some of our design team
from Tauhara to apply their expertise
to a new unit at Te Huka.
With the investment decision made in
August 2022, and supported through
our prioritisation and planning process
(see Mau Taniwha section), we’re now
well into construction of Te Huka Unit
3, which is next to our existing Te Huka
geothermal power station.
Te Huka 3 will be the world’s largest
single unit binary power plant at
51.4MW, with carbon capture and
reinjection capability from day one.
Once operational, it will produce
clean, renewable electricity that
operates 24/7 and, common with
all geothermal generation, is not
reliant on the weather.
Combined, Tauhara and Te Huka 3
represent a $1.2 billion investment in
new renewable energy generation.
The two new power stations will
increase Contact’s renewable
electricity generation by 25 percent
on what is produced today and will
increase New Zealand’s total annual
renewable electricity supply by an
average of more than five percent.
Artist’s impression of new
Te Huka Unit 3 build in Taupō.
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Breathing new life into Wairākei
with GeoFuture
Reliable energy supply
Freshwater system health
The GeoFuture project will see us replace the original
Wairākei geothermal plant commissioned in 1958, move
existing operations away from the Waikato River, and
increase the efficiency and generation capacity from the
Wairākei geothermal resource.
In December 2022, following
comprehensive engagement with the
local community and tangata whenua,
we received resource consent to
operate for the next 35 years on the
Wairākei geothermal steamfield.
Subject to final investment decision,
we plan to build a new power station
at Te Mihi, providing 160–180MW of
renewable energy. This is yet another
example of our commitment to
sustainably grow our renewable
generation.
As part of our commitment to
reducing and mitigating the impacts
of our operations on the natural
environment, we are significantly
reducing our impacts on local
waterways. Through GeoFuture we
will be able to stop all operational
discharges of geothermal and
cooling water into the Waikato river.
We engaged with a wide range of local
stakeholders through the consenting
process, and we are committed to
maintaining and building these
relationships in an enduring way.
Seven submissions were lodged:
all were either in support of, or
neutral towards, our application.
This reflects the mahi of our team
over many years to understand the
perspectives of our communities
and invest deeply in long-term
relationships. By comparison,
when we previously reconsented
operations in Wairākei during
the early 2000s, there were
197 submissions against extending
our operations on that field.
Te Mihi Geothermal Power Station in Taupō.
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Ka Hiko ai te iwi
We have a long-term and
ongoing commitment to the
Taupō region, hapū and iwi,
which can be seen through
Ka Hiko ai te iwi (Ka Hiko)
training and employment
programme.
Ka Hiko responds to the aspirations
of Tauhara hapu to create mahi and
ākoranga (training) opportunities for
whānau who have a connection to
the land.
Through Ka Hiko, ākonga/students
train towards health and safety
qualifications, gain work experience
on our sites, and can enter a trade
apprenticeship with our on-site
contractors.
Through Ka Hiko:
• 89 ākonga have participated in
15 ākoranga, achieved a total of 1,419
health and safety qualifications, and
started full-time mahi on Tauhara
• 31 ākonga have started
apprenticeships or further training
• 92 percent are tangata whenua,
including 21 wāhine toa
• The average age is 29.
Wairākei Hapū
Collective –
Contact
partnership
Together with the Wairākei
Hapū Collective, we
have created a unique
collaboration called Pūtea
Taiao that breathes life
into our commitments to
consider the cultural and
environmental impacts of
our operations.
Pūtea Taiao is a fund and
governance process which sees
three representatives each f rom the
hapū and Contact work together
to prioritise projects which will
improve cultural, economic and
environmental outcomes in the
Wairākei rohe.
In operation since 1 February 2023,
Pūtea Taiao has already identified
several environmental restoration
projects (See Biodiversity and
Building relationships for more
detail). In addition, Contact is funding
a project manager to work with the
hapū to build capacity and capability.
Ka Hiko akonga completing scaffolding training.
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Cover me in sunshine
Generation emissions and renewable energy supply
Solar is a part of the Contact26 strategy to grow renewable
development – we are targeting the creation of up to
380GWh of grid-scale solar generation by 2026.
That’s enough to power 50,000
homes with clean, renewable energy.
In 2022 we announced a 50/50
joint venture partnership with
Lightsource bp, the world’s largest
solar developer, to help us realise this
goal. Together we are developing a
pipeline of solar generation projects
across the motu.
In February 2023, Christchurch
Airport selected our partnership to
deliver phase one of its renewable
energy precinct, Kōwhai Park. This
solar farm will have around 300,000
solar panels spanning approximately
300 hectares of land just behind the
airport’s runways.
Kōwhai Park will connect directly to
the local distribution network and
generate 0.3TWh per year, or enough
to power more than 30,000 homes.
And, it will have the same carbon
benefit as planting more than 1 million
native trees and shrubs.
Subject to final investment decisions,
construction would be likely to begin
in 2024.
Our second proposed joint venture
development is a solar farm in Glorit,
on the Kaipara Coast northwest of
Auckland. This site has easy access to
Transpower’s existing 220V powerlines
that pass through the area and is well
positioned for sunlight and irradiance
(sunlight density).
The proposed site is 220 hectares
and is expected to generate
approximately 0.3TWh per year –
equivalent to the energy needs of
more than 30,000 households.
We have been progressing the
consenting activity, including
consulting with the Glorit community
and tangata whenua and assessing
the effects of the project, over the
last 12 months. This will provide input
into the final project design. The joint
venture intends to apply for consent
in the second half of 2023.
It’s a wind, wind
solution
Working with our partner
Roaring40s – New Zealand’s
leading wind development
experts – we are developing
a pipeline of wind farm
opportunities to meet
the growing demand for
renewable electricity.
The Southland Wind Project (near
Gore) is the first site we plan to
develop. Our initial concepts estimate
it could have about 50 wind turbines
and generate between 240–300MW –
which is enough electricity to power
all homes in Southland.
We started engagement with mana
whenua and local communities
earlier this year through a series of
community open days. This is just
the start. Establishing strong and
meaningful relationships with our
communities is vitally important
to us being the neighbour you
want to have, and we will continue
conversations as the project
progresses.
The Minister for the Environment
accepted our application to use the
fast-track consenting pathway under
the COVID-19 Recovery (Fast Track)
Act 2020. Whichever consenting
pathway we take, we expect to
lodge the application in late 2023.
Construction of the Southland Wind
Farm is subject to final investment
decision.
Grid-scale solar generation is
a natural fit for New Zealand’s
current generation mix and
this partnership sees an
experienced and highly
regarded New Zealand
generator and retailer join
forces with our global solar
expertise to create cost-
competitive and reliable solar
power. Our solar farms will
create significant jobs and
investment into regional
New Zealand communities
and businesses.
Adam Pegg
Managing Director, APAC,
Lightsource bp
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Decarbonise
our portfolio
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Decarbonise
our portfolio
Can you imagine Aotearoa
New Zealand powered almost
entirely by renewable electricity?
That’s our goal; to lead the
decarbonisation of this place
we call home. A place where
this dream becomes reality.
We have made considerable progress in the
last few years to decarbonise our portfolio,
managing the transition from thermal
to renewable electricity in a planned and
purposeful way. We know that ensuring
reliability and security of supply is essential
as we navigate our way to a net zero future.
Rachelle Meijer, Senior Fleet Engineer,
visits the Te Rapa site on its final days.
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Our 2035
net zero goal
Decarbonisation, demand flexibility
and electrification
Generation emissions and renewable
energy supply
This year we took the bold
step of accelerating our
ambition to decarbonise
our generation portfolio.
We now have a clear
path to achieve net zero
emissions from electricity
generation by 2035.
Direct emissions f rom Contact’s
power plants (Scope 1), and all
emissions f rom the purchase and
use of electricity (Scope 2) will
be net zero by 2035. This will be
achieved through investment in new
renewable generation, the closure
of baseload thermal generation,
reducing our reliance on thermal
peaking generation during periods
of peak demand, carbon capture
and reinjection, forestry offsets,
and demand response innovation.
Over the past several years we have
been working through a systematic
and planned removal of baseload
thermal generation.
Contact’s Ōtāhuhu plant closed in 2015
and our Te Rapa co-generation plant
was decommissioned in June 2023.
Our Taranaki Combined Cycle (TCC)
plant, which provides 370MW of
energy when generating, is now
Our pathway to net zero for Scope 1 and 2 emissions by 2035
Current emission
breakdown (ktCO
2
e)
Decarbonisation
pathway (ktCO
2
e)
FY22 scope
1 and 2
emissions
788
92
-207
Te Rapa
-287
TCC
-179
-184
-189
Note: Analysis is based on FY22 actual scope 1 and 2 emissions (indicative of mean year generation). Utilisation of the Peakers will vary over future years
depending on hydro sequences and new technologies.
* Includes expected units f rom Drylandcarbon One Limited Partnership and Forest Partners Limited Partnership. Units are shown per annum and are
based on current information and may fluctuate based on climate conditions and/or regulatory updates.
New emissions
(Tauhara and
Te Huka Unit 3)
Long term
thermal strategy
implemented
Capturing or
reinjecting
carbon
Forestry
partners units
received*
Additional
initiatives being
assessed
SBTI FY26 target
648 ktCO
2
e
25 years old. It has had five overhauls
over that time, and we have decided
not to proceed with the sixth. Contact
will run the plant to the end of the
operating hours or as market needs
dictate. We expect the plant to be
decommissioned at the end of 2024
and already have sufficient gas to
support our planned operation
of the plant.
Together, retiring these three plants
represents a 70 percent drop in
Contact’s generation emissions
in a decade. This is equivalent to
taking 425,000 cars off the road.
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Our bold new battery plan
As thermal generation decreases –
and geothermal generation increases
– we are turning our minds to options
to reduce the use of thermal peaking
plants to meet electricity demand.
Peaking plants can fire up quickly
to cover periods of high demand –
such as a winter cold snap.
This has seen us progress our plans
for large-scale grid-connected
batteries to store low-cost electricity
off-peak and release during periods
of high demand. These will enable
us to significantly reduce our
reliance on thermal peaking plant.
We have two options for our first
100MW battery site: Stratford in
Taranaki where we have secured
resource consent; and Glenbrook
southwest of Auckland where we
have an option to lease land.
The Glenbrook site, owned by
NZ Steel, is favoured because of its
proximity to the national grid and to
Auckland, New Zealand’s largest city.
The investment decision on the
Glenbrook site will be made in FY24,
and would take around 18 months
to construct and be operational by
winter 2025.
Reuse and recycle
– a new life for CO
2
Generation emissions and renewable
energy supply
Geothermal energy is a renewable
energy source because heat is
continously produced inside the earth.
Geothermal is a low-carbon source of
energy, releasing naturally-occurring
CO
2
during the power generation
process.
In the drive to reduce emissions
our team loves a challenge. And the
greatest innovations can come f rom
a challenge.
The team at Taupō has been
investigating capturing carbon
dioxide to either reinject or repurpose,
and in the process, contribute to a
reduction in our total emissions.
At Te Huka we have successfully
removed carbon emissions through
reinjection.
And meanwhile, at Ohaaki we are
investigating the capture and sale of
CO
2
for food grade purposes. There is
a current shortage of food grade CO
2
and we see there’s potential for us to
help solve the problem with supply
and avoid New Zealand importing
CO
2
for food grade purposes.
ThermalCo
consultation
complete
Last year we worked through a
proposal to establish an industry-
owned ThermalCo to manage all
New Zealand’s thermal assets
supporting the country’s ambition
of a fully renewable electricity system.
While there was significant interest
in ThermalCo, ultimately our
proposal has not progressed due to
varying degrees of appetite within
the industry. As a result, Contact
will continue to own and manage
its remaining thermal assets while
taking active steps to reduce our
reliance on them.
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High-quality carbon
credits can grow
on trees
Our long-term goal is to
reduce our gross emissions,
most of which will be
achieved by investing in
new renewable energy and
retiring thermal generation.
However, for those remaining
emissions that are practically more
challenging to remove, Contact has
invested in forestry partnerships that
support our goal to be net zero by
2035 for our generation activities.
We have two long-term sustainable
forestry investment partnerships:
Drylandcarbon, which is a
partnership between Contact,
Air New Zealand, Genesis Energy, and
Z Energy; and Forest Partners where
we’re joined by Genesis Energy,
Z Energy and Todd Corporation.
These partnerships are designed to
provide a long-term supply of high-
quality carbon credits for the investors,
as well as high-quality timber for the
domestic and international market.
This year, we received our first
carbon credits distribution from
Drylandcarbon, and with Forest
Partners made the first of five annual
progress payments for planting on
land that would otherwise be difficult
to farm.
Cyclone Gabrielle had limited impact
on the forestry portfolio, thanks to the
diversity of planting across the country.
Jo Norrie, our project process
controller at Wairākei, joins our
planting days with Greening Taupō.
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Create outstanding
customer experiences
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Create outstanding
customer experiences
We’re working hard to ensure
it’s good to be home for
New Zealanders.
That means we’re always thinking
about how we can make life better
for the more than half a million
Kiwis who we connect to energy and
broadband. We focus on the things
that matter, whether that’s helping
Kiwis save money and do their bit
for the planet by using more energy
off-peak, being there with practical
support during the tough times and
the good times, or helping them stay
connected with reliable broadband.
Keeping our costs as low as possible
to help our customers means we have
one of the lowest costs to serve in
the market.
We aim to be where our customers
need us most. Around three quarters
of our customer interactions are
through digital channels such as our
app, online services, and Messenger
and WhatsApp messaging channels.
This gives customers the flexibility
to manage their own account.
And of course, our Contact call centre
team are available at the end of the
phone in those times that a human
touch is needed.
We continue to offer outstanding
customer experiences and our brand-
tracking research shows that we are
second equal for brand trust amongst
New Zealand energy providers.
Our Net Promoter Score (the number
of customers who say they would
recommend us, versus those who
wouldn’t) increased again this year
from +39 to +41 and 76 percent of
customers say Contact is easy to
deal with.
Satisfied and happy customers can
be seen in our low electricity switch
rate (which measures properties
switching away from Contact) of
17 percent, which was two percent
below the market average. Contact
continues to see a reduction in
deadlocked customer complaints to
Utilities Disputes. Total deadlocked
complaints went from 3.8 percent
of industry complaints in 2021/22 to
1 percent in 2022/23. This compares to
Contact’s market share of 17.3 percent.
Winning Energy Retailer of the
Year at the NZ Energy Excellence
Awards in August, and NZ Compare
Awards Power Provider of the Year in
December 2022 showed us we’re on
the right track, but we know there’s
more to do.
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Free energy for
families in their
Fourth Trimester
After a pilot in 2022 with existing
customers, in February we launched
“Fourth Trimester”, designed for
families with a new baby.
As a result, over the past two years,
we have helped 2,000 Kiwi families
when they need it most, giving away
three months of f ree energy to each
of these families during their “Fourth
Trimester”.
As CEO Mike Fuge says, “While Fourth
Trimester is not a silver bullet for the
financial stress faced by families with
a newborn, our hope is that it enables
families to spend more time bonding
with their new addition and less time
worrying about bills.”
South Auckland parent, Kimmery
Fotuhetule, mum to Ammaron
Viamalu (pictured) says that’s exactly
what Fourth Trimester is enabling
her to do.
Fourth Trimester closed for 2023 at
the end of March. We are inviting
customers to register their details so
we can notify them when we re-open
Fourth Trimester in FY24.
In 2023, Fourth Trimester gave
1,000 Kiwi families three
months of free energy. This equates
to two million hours of free power
and four million free hours since
we launched the programme.
Timing is everything
Decarbonisation, demand flexibility and electrification
In 2021, as we started transforming our own business, we
asked ourselves how we could help New Zealanders lower
their own carbon emissions by making a small change to
their everyday behaviour.
That small change is all about using
energy at off-peak times.
When most people get home f rom
work in the early evening, they turn
up the heating, cook dinner, and
put some washing on. Everyone
doing this at the same time creates
peak demand which requires all
our national electricity generation
– including that generated by fossil
fuels such as gas, diesel, or coal –
to keep the lights on.
The more we can shift power use
to off-peak times, the greener our
electricity becomes.
Good Nights, launched in August 2021,
offers f ree power every night between
9pm and midnight. And it’s been a
hit with more than 53,000 customers
enjoying the benefits.
It has made me think much
more positively of Contact –
you’ve been innovative
with this plan and helped
customers to have more
control over their power.
Dale, 62, Contact customer, Auckland
Dream Charge built on that in
November 2022, with a deal for electric
vehicle (EV) owners to recharge with
cheaper rates between 11pm and 7am.
In the year ahead we’re looking
at variations on these plans. It’s all
about encouraging Kiwis to change
a few habits to shift their usage
into off-peak periods, which not only
helps New Zealand decarbonise,
but also reduces energy costs
for our customers – a real win-win.
53,000 customers now
using our Good Nights plan
1,300 customers are charging
their EVs off-peak thanks to Dream
Charge
As a stay-at-home mum,
being able to do the washing,
run the dishwasher and
do the cooking all for free
is really helpful. I’m really
grateful.
Kimmery Fotuhetule
Contact customer
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Broadband
and Mobile
1 According to global market intelligence
company IDC.
Home is the centre of every
Kiwi’s life. Not only is a warm,
dry home a place to relax,
it’s also a place where we
work, stream, connect and
communicate with the outside
world and those we love.
Recognising this, in 2017 Contact
entered the broadband market
with an ambition of creating a new
line of business alongside energy in
a market long dominated by a few
large, incumbent retailers. Since then,
we have grown to 86,000 connections,
making us the fastest-growing
broadband provider in recent years.
1
Around half of our broadband sales
are f rom existing Contact customers
who tell us they like having one
company manage their home
broadband and energy needs.
Our bundled broadband offer has
also attracted new customers to
Contact, giving us new broadband
as well as new energy connections.
We offer good value to customers
who bundle energy and broadband
with us, which was recognised in the
2022 NZ Compare Awards where we
won the Best Bundled Broadband
Plan. Even better, our customers
love it – our customer satisfaction
is the third best in the market,
at 65 percent.
Contact offers cheaper rates
on power and internet and it’s
easy to join. They are friendly,
helpful, caring, engaging and
reliable. I wish I had joined
Contact earlier.
Contact customer
We launched Contact’s wireless
broadband offer in September 2022
to ensure that we could provide
connectivity to the nearly one in
four Kiwis who chose to connect in
this way today. With the roll out of
5G technology we see more Kiwi’s
choosing to connect with wireless
services and we believe we are well
placed to support this growth in the
future. We work hard to understand
how we can help our customers
and add value for our shareholders,
through the development of new
products and services. Our first
mobile offering will be launched to
existing customers in August and
the rest of New Zealand f rom
September 2023.
86,000
broadband connections
65% customer satisfaction
36
INTEGRATED
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Our story: This is Contact
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Being there in the toughest times
Energy wellbeing and equity
We believe everyone has a right to a warm, dry and safe
home, even when times are tough.
As one of the country’s largest energy
retailers, we take a holistic approach
to Energy Wellbeing, where we seek
to understand individual customers’
needs so we can tailor specific support
to best help. We have a dedicated
Energy Wellbeing team that, along
with the wider customer services
team, support customers facing
energy hardship.
The Energy Wellbeing team works
alongside customers to set up payment
plans, offer energy wellbeing credits
where appropriate, and make referrals
to agencies including Work and Income
New Zealand (WINZ), MoneyTalks for
budgeting advice, and EnergyMate,
ERANZ’s in-home coaching and
community hui to help whānau get
the most of their energy consumption.
I really care about my
customers – they’re not just
a number for me when they
ring. They’re a real person
with real life experiences and
lots of hardship. There are so
many things we can do to
help them help themselves.
Trudi
Energy Wellbeing team member
Through partnerships such as
Women’s Refuge and Good
Shepherd, we deliver meaningful and
targeted support. Women’s Refuge
clients with a poor credit rating –
often due to financial abuse by a
partner – can now become Contact
customers, regardless of their credit
history. We work alongside Women’s
Refuge and Good Shepherd to make
sure we’re supporting those women
who need it most, and our team
walks them through the connection
process and supports them through
their first few months.
Hand Up, a programme introduced
this year, recognises that sometimes
customers need help to get
through a difficult period, such as
following a job loss or relationship
breakup. Through Hand Up, our
Energy Wellbeing Team works with
customers on a plan that suits their
circumstances while they get back
on track.
Around 5,000 customers choose
PrePay, either to help manage their
finances, or due to their credit rating.
Our PrePay customers are our most
vulnerable for disconnection so we
pay special attention to their needs:
• PrePay power costs the same as
post-pay power
• We don’t charge disconnection
fees on PrePay
• We allow customers to accumulate
debt of up to two day’s energy
consumption, so they’re not
disconnected for small overdue
amounts
This year we will introduce a
community liaison role within the
Energy Wellbeing team. This role
will allow Contact to build deeper
connections with community groups.
As a customer currently
facing a difficult financial
time, it is so refreshing to
speak to someone who easily
shows empathy and tries
to make a positive impact.
I’ve remained with Contact
because of how you treat
customers when they’re down
as well as when they’re up.
Thank you, Trudi, for making
a difference to our family
today. You provided options
and solutions for us. And
whilst you may have targets
and KPIs you never once
made our call about these.
You’ve helped us want to
become better customers in
this relationship.
Contact customer
(name withheld to maintain privacy)
Cyclone Gabrielle,
the ruin and
recovery
Customer wellbeing and trust
The devastation wreaked by Cyclone
Gabrielle in early February ranked it
the costliest tropical cyclone in the
southern hemisphere, with 11 people
losing their lives, and one third of the
New Zealand population impacted.
Tens of thousands of Kiwis were
without power and connectivity as
the cyclone ravaged the North Island.
Our Whirinaki thermal plant, which
supports the grid in periods of high
demand, was also impacted.
Our team worked around the clock
to reinstate Whirinaki, as well as
supporting local lines companies
and community partners to restore
power, contacting medically
dependent customers, and offering
assistance.
In the immediate aftermath, Contact
announced a $250,000 energy and
broadband credit fund for customers
facing real hardship because of the
disaster. With credits ranging f rom
$50 to $1,500 the fund has now been
fully distributed to those who needed
it most.
We also donated $50,000 to the
New Zealand Red Cross Disaster
Relief Fund which is working with
emergency management agencies
to deliver vital assistance across the
hardest-hit areas.
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Our story: This is Contact
GOVERNANCE
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Financial
performance
38
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Enabling our strategy
38
INTEGRATED
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2023
Financial performance
GOVERNANCE
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Financial performance
1 EBITDAF is a non-GAAP measure. Information regarding the usefulness, calculation and reconciliation of this measure is provided within note A2 to the financial statements.
In FY23 we have delivered a solid financial result for our shareholders, supported
by higher realised electricity sales prices and characterised by low thermal
generation. Performance was affected by gas supply challenges early in the
year and the impacts of extreme hydrology on short term wholesale electricity
pricing and price separation between the North and South Islands.
We are close to completing the build of our
Tauhara power station and began construction
of a new geothermal plant at Te Huka this
year. Both are examples of how Contact has
made strong progress on delivering to our
Contact26 strategy, which is focused on leading
New Zealand’s decarbonisation by connecting
customers with our renewable development
pipeline. Our robust financial position will
underpin our delivery of this extensive pipeline
and will ensure we are well-positioned to
continue to deliver strong results into the future.
In FY23 we recognised an onerous contract
provision expense of $84m after tax ($113m
EBITDAF
1
impact) following a review of the
estimated available storage capacity of the Ahuroa
Gas Storage facility (AGS). This is a non-cash
accounting adjustment to recognise the difference
between the expected benefits f rom access to gas
storage and the contracted schedule of payments
over the remaining 10 years of the contract.
Reported net profit of $127m was down $55m
on the prior year, with lower operating earnings
(EBITDAF
1
) reflecting the onerous contract
provision, higher interest reflecting the higher
interest rate environment and unfavourable
movements in the fair value of financial
instruments as higher losses were realised
f rom unhedged financial instruments.
This was partially offset by lower depreciation
and amortisation and lower tax on earnings.
Excluding the impact of the AGS provision,
underlying net profit was $211m, up $29m
f rom the prior year.
Underlying EBITDAF, which excludes the impact
of the AGS provision, increased by $27m to $573m,
up five percent on the prior year, with higher
realised electricity pricing as our sales channels
align closer to the wholesale market, and higher
other operating income which included a
$7m gain on sale of Te Rapa. This was partially
offset by continued higher thermal generation
input costs, lower electricity sales volumes and
higher fixed costs driven by inflation and the
preparation of the business for growth.
Operating f ree cash flow decreased f rom $330m
to $282m, down 15 percent year-on-year with
higher operating earnings (cash) offset by higher
stay-in-business capital expenditure, higher
cash tax paid on strong earnings in prior periods
and unfavourable working capital movements.
Working capital remained elevated as Contact
held more gas and carbon units in inventory on
lower thermal generation than the prior year.
An interim ordinary dividend of 14 cents per share
was paid in March 2023, and in August 2023 the
Board approved a final ordinary dividend of
21 cents per share (imputed by up to 18 cents per
share for qualifying shareholders). This will be paid
to investors on 26 September 2023. This means we
are delivering investors a 35 cents per share annual
dividend, consistent with FY22. The dividend policy
targets a pay-out ratio of between 80 percent and
100 percent of the average operating f ree cash
flow of the preceding four financial years. We are
focused on executing initiatives for enhanced
operational efficiencies and improved profitability.
We have a clear strategy and a strong balance
sheet enabling us to deliver on opportunities
to continue to drive value for our shareholders.
Final dividendInterim dividend
FY19
16
39
23
FY20
16
39
23
FY21
14
35
21
FY22
14
35
21
14
35
21
FY23
Dividends (cps) – declared
39
INTEGRATED
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2023
Financial performance
GOVERNANCE
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The last five years in review
For the year ended 30 JuneUnit2019
*
2020202120222023
Revenue$m2,5192,0732,5732,3872,118
Expenses$m2,0011,6272,0201,8201,613
EBITDAF$m518446553546460
Profit/(loss)$m345125187182127
Profit per share – basiccps48.217.525.323.416.3
Operating f ree cash flow$m341290371330282
Operating f ree cash flow per sharecps47.540.450.242.436.0
Dividends declaredcps3939353535
Dividends paid$m251280274272273
Total assets$m4,9544,8965,0285,1665,808
Total liabilities$m2,1722,2752,1012,3263,004
Total equity$m2,7822,6212,9272,8402,804
Gearing ratio%2831232836
* Figures reflect the combined result and position for continuing and discontinued operations.
40
INTEGRATED
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Financial performance
GOVERNANCE
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Enabling
our
strategy
To realise the Contact26
strategy, our investments
are underpinned by three
key enablers – environment,
social and governance (ESG),
transformative ways of
working (TWoW) and
operational excellence.
In this section, we set out how we are delivering
against these three strategic enablers, with
a summary of our performance against key
metrics. We then provide further detail on
key activities that are supporting our strategy
to lead New Zealand’s decarbonisation.
Our environment advisor Jenny Bullock,
releasing the elver into the Manuherekia River.
41
INTEGRATED
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Enabling our strategy
GOVERNANCE
MATTERS
GRI AND TCFD
DIRECTORIES
FINANCIAL
STATEMENTS
ABOUT US
ENABLING
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Strategic theme FY23 resultMaterial theme IndicatorTargets
Environment
Reduction of 649 kt CO
2
e
(reduced 55%)
Generation
emissions
Emissions f rom generation Reduce Scope 1 and 2 GHG emissions by 45%
by 2026 compared to a 2018 base year (SBTi target)
Achieve net zero Scope 1 and 2 emissions by 2035
1
Reduction of 0.066 tCO
2
e/MWh
(reduced 49%)
Emissions intensity f rom
generation
Reduce Scope 1 GHG emissions by 37% per MWh
by 2030 compared to a 2018 base year
31,293 ML discharged but on track
to achieve by 2026
(increased by 532ML f rom FY22)
FreshwaterGeothermal fluid discharge
to rivers
Significantly reduce operational discharges of
geothermal fluid to Waikato River by 2026
66,339 trees planted in FY23,
150,613 trees planted in last three years
Biodiversity Number of trees planted Plant 100,000 native trees around our generation
sites by 2024
Social
73 organisations supportedCommunity
wellbeing
Number of community
organisations supported
Support 100 community initiatives and
organisations each year
58% reconnected within 24 hours
Energy wellbeing
Percentage reconnected 50% of customers disconnected for debt
reconnected within 24 hours
94% without Prepay,
96% with Prepay in Q4 FY23
Percentage of customers
accepted
Sign up 96% of new customers, increasing energy
accessibility for those with poor credit history
53% of discretionary spend reviewed for
modern slavery risks
Sustainable
procurement
Modern slavery commitmentCommitted to understanding and removing modern
slavery f rom our supply chain
96% pay equity for Contact employeesPay equity is monitored
and reported on
Ensure all Contact employees and contractors are
paid a fair and equitable wage
Governance
Continue to make progress to embed
at all levels
Workforce
Gender splitMinimum of 40:40:20 female:male:open
through all levels of our company
Maintained our requirement for diverse
interview panels and advertising in both
Te Reo and English and continued to
identify unconscious bias and then seek
to eliminate it
Minimise bias in recruiting procedures
Retained Rainbow Tick accreditationInclusion Maintain commitment to Pride at Contact
Launched $550m of green bonds,
100% of debt certified as green
Percentage green debtCertify all debt as green
Tracking against our strategic metrics
Two years into execution we continue to make good progress.
Complete/On-track
Minor delay and/or cost increase
Major delay and/or cost increase
1 Target set in May 2023.
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Enabling our strategy
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Strategic theme FY23 resultMaterial theme IndicatorTargets
Operational
excellence
Digital programme acceleratedDigital capabilityContinuously improve operations through
innovation and digitisation
Peaker engine refurbishment completed
and hydro refurbishment underway
Developed and implemented system
capturing and reinjecting 100% of CO
2
emissions at Te Huka, 10,000tCO
2
e
per annum
Generation
emissions
Emissions f rom generation
Transformative
ways of
working
All sites reviewed and being remodelled
as appropriate, to support Contact’s
ways of working
WorkforceCreating better workspacesCreate a flexible and high-performing environment
for Aotearoa New Zealand’s top talent
Growing Your Whānau parental leave
policy launched and achieved wellbeing
tick accreditation
Shaping our Contact
Community
16,739 courses completedContact University
Complete/On-track
Minor delay and/or cost increase
Major delay and/or cost increase
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Enabling our strategy
GOVERNANCE
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DIRECTORIES
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Environment, social
and governance (ESG)
There is no doubt strong ESG credentials
are helping us create long-term value,
and yet for us it’s about a much
simpler truth.
We are creating a truly sustainable business, a
legacy that our current team can pass to the next
generation to continue to build and improve
upon. Yes, it is ambitious, but as leaders we must
challenge ourselves if we are to make a real
difference to transform the world in which we live.
That is sustainability.
Woven through our Tikanga, or moral compass,
is a deep commitment to care for our people
and the natural environment. This commitment
is measured through the ESG f ramework which
enables us and others to assess our business
practices and performance on sustainability and
ethical issues.
Over the past several years we have worked hard
to embed best practice ESG into Contact’s DNA,
which was acknowledged in December 2022,
when we joined the Dow Jones Sustainability™
Asia Pacific Index (DJSI Asia-Pacific), achieving
the second-highest ranking of any New Zealand
company.
In late 2022, Forsyth Barr released its inaugural
Carbon & ESG Ratings for New Zealand companies,
awarding Contact an “A” rating and ranking
us third out of the 57 New Zealand companies
covered in the report.
Building a better Aotearoa New Zealand means
being good stewards of the environment,
helping our communities thrive by being a good
neighbour, and creating collaborative respectful
partnerships with tangata whenua.
It’s about ensuring our customers have access to
clean, reliable, affordable electricity, and being
there for them in the good times as well as the bad.
For Contact people it’s about creating a fair,
equitable, caring workplace they’re proud to be
part of.
As a company we are an integral part
of daily life in New Zealand and we’re
acutely aware that our every action,
good and bad, has a marked impact
on the wellbeing of our communities –
today and in the future.
Mike Fuge
CEO of Contact
Reducing greenhouse gas emissions
and measuring our impact
Generation emissions and renewable energy supply
Our strategy of leading decarbonisation means
cutting greenhouse gas (GHG) emissions f rom
our own operations and helping our customers
to cut theirs.
Demonstrating our commitment to science,
we use the Greenhouse Gas Protocol to measure
and report on our Group emissions. This globally
recognised protocol uses standardised f rameworks
to measure and manage GHG emissions: Scope 1
emissions are direct emissions f rom our operations,
Chris Ramage helps sustain the
migration of longfin tuna.
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ABOUT US
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Scope 2 are f rom the purchase and use of electricity,
and Scope 3 are created throughout our supply chain.
In 2018 we established ambitious science-based
targets, which were updated in 2021 to:
• reduce absolute Scope 1 and 2 emissions
45 percent by 2026 f rom a 2018 base year
• reduce absolute Scope 1 and 3 emissions f rom all
sold electricity 45 percent by 2026 f rom a 2018
base year
• reduce Scope 3 emissions f rom use of sold
products 34 percent by 2026 f rom a 2018 base year.
We are making good progress towards these
targets. See Our 2035 net zero goal. Compared to
our 2018 base year, in FY23:
• our Scope 1 and 2 emissions were 55 percent lower
• our Scope 3 emissions were 47 percent lower.
While there will always be uncertainties due to the
complex nature of Scope 3 emissions, we’re increasing
our focus on opportunities to understand this area
which, along with our assurance engagements,
will help with continuous improvement and
accelerate the reduction of our Scope 3 emissions.
We’re also playing our part in the broader
New Zealand business community as an active
member of the Climate Leaders Coalition, which aims
to build momentum towards a zero-carbon future.
Further detail on our emissions is on our website.
Financial implications of climate
change
Safe and resilient infrastructure
Last year we completed a detailed analysis to
understand the financial implications of climate-
related risk on our business. This analysis was based
on the recommendation f rom the Task Force on
Climate-related Financial Disclosures to review the
resilience of our strategy, taking into consideration
three different climate-related scenarios:
• the global temperature increases 1.5°C;
• the global temperature increases between
2°C and 4°C; and
• the global temperature increases beyond 4°C.
The analysis showed Contact’s sales, generation and
EBITDAF continue to grow under all three scenarios.
We have more in Climate-related risks and
opportunities.
A leader in sustainable finance
We were the first company in the country to establish
a green borrowing programme and we continue to
be a market leader in sustainable finance.
Earlier this year we invited institutional investors
and New Zealand retail investors to participate in
an offer of Green Bonds. The six-year fixed rate,
unsecured, unsubordinated green bonds opened
on 6 April 2023.
At $300 million, this green bond issue is the largest
issue in more than a decade for Contact. The
proceeds will be used to finance and refinance
renewable generation and other eligible green
assets in accordance with our Sustainable Finance
Framework. We also issued a $250m retail bond
earlier in the financial year.
1,250,000
1,000,000
750,000
500,000
250,000
0
FY18FY19FY20FY21FY23FY22
Emissions from electricity generation (tCO
2
e)
1,250,000
1,000,000
750,000
500,000
250,000
0
FY18FY22
Total greenhouse gas emissions by Scope
(tCO
2
e) for Contact, Simply Energy and
Western Energy
Scope 1 – produced directly through our operations
Scope 2 – emissions f rom purchased electricity
Scope 3 – emissions in our wider supply chain
FY23
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Managing risks in our supply chain
Sustainable procurement
We purchase a wide variety of goods and services
to help us maintain our power stations, support our
customers, and run our offices. We have around
1,600 suppliers, with about 13 percent offshore.
Our responsible procurement f ramework helps
us identify and manage risks in our supply chain,
including modern slavery, and allows us to work
with suppliers to align their practices with our
goals. See more information on our Responsible
Procurement webpage.
Our Modern Slavery Statement is in our list of
policies on our website.
Being a good neighbour
Community wellbeing
We’re part of the fabric of communities across
New Zealand, so we’re involved in local things that
matter f rom the BMX Club in Taupō to Central
Otago Riding for the Disabled. And because we’re
there for the long term we can make multi-year
commitments including swimming lessons for
children in Taupō and Taranaki, and conservation
efforts including Greening Taupō, the Taranaki
Kiwi Trust, and the Alexandra Blossom Festival.
Our neighbours (residents and businesses who live
near our operations) are some of our most important
stakeholders. The main priorities for Contact are
supporting communities, building trust and being a
‘good neighbour’ by avoiding and mitigating adverse
impacts and investing back into the communities
where Contact’s operational assets are situated. The
amount of development over the previous year has
seen our stakeholder engagement activity increase.
We don’t always get it right as communities
grow and change. In Lake Dunstan, after being
challenged by parts of the community, we have
taken a community-led approach, engaging locals
to lead a process to improve Old Cromwell Town.
All Contact Energy sites have a community
engagement plan.
We follow the Resource Management Act resource
consent process and complete an Assessment
of Environmental Effects (AEE) which is the
New Zealand legislative equivalent of
environmental and social impact assessments.
More information can be found in our Environmant
and Social Impact Assessments overview and
results are available on request f rom relevant local
and regional councils.
We do not have formal grievance processes, instead
we assess any issues on a case-by-case basis. When
there are important updates, we hold regular
community meetings to encourage feedback.
We also proactively update via emails and letter
drops. Where a neighbour may be particularly
affected, we meet with them in person.
We’ve spent $796,600 on our communities this
year and supported 72 organisations through
sponsorship, donations, partnerships and staff
volunteering.
Our partnership with
Women’s Refuge
Community wellbeing
In June 2022 we partnered with the National
Collective of Independent Women’s Refuges
for a multi-year sponsorship.
Kiwi homes should be warm, connected and most
importantly safe. Through this partnership we
recognise this is not the reality for all whānau in
Aotearoa New Zealand.
Our contribution to Women’s Refuge includes:
• Free electricity and broadband for 70 women’s
refuges and safe houses across Aotearoa
New Zealand
• Sponsorship and promotion of women’s
refuge fundraisers
• Support for on-the-ground research
• Educating and encouraging our customers to
support Women’s Refuge.
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ABOUT US
ENABLING
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OUR STORY
CONTENTS
Women’s Refuge and Contact:
a partnership of shared values
When Women’s Refuge CEO Dr Ang Jury first started talking
to Contact, she knew she was onto something special –
a true partnership based on aligned values and beliefs.
This is Dr Jury’s story.
“At Contact there seems to be this
really human connection to the
world. It’s not just about a return to
shareholders, it’s about making a
difference to people.”
That desire to make a difference
has enabled our two organisations
to build a partnership based on
mutual respect. Rather than writing
a cheque or telling them what we
will do, we’ve sought to understand
what Ang and her team need so
together we can find solutions.
The first initiative was to provide f ree
power and broadband to each of the
70 Women’s Refuge properties.
“When you have three to four women
and seven to eight kids in a house,
things get chaotic. This takes the
pressure off: it means we can keep
the heat pump on to keep the house
warm all night, we can get the clothes
dry in the winter, we don’t have to
run around switching off the lights.
And our women can use the internet
without having to leave the house.
Every bit of anxiety we can lift has an
exponential effect on these women.”
Our support continues once families
have left the refuge to set up their
own home. Often women have
poor credit for many reasons – a lot
not of their own making. They can
now become Contact customers,
regardless of their credit history.
Women’s Refuge provides the
verification that the customer is
legitimate, and our team walks them
through the connection process and
supports them through their first
few months.
That’s in addition to supporting the
annual Women’s Refuge fundraiser
and adding ‘Shielded’ functionality
to our website to enable victims of
domestic violence to see information
about how they can get help without
leaving a trail for an abusive partner
to see.
And we’re working together on
longer-term initiatives. Contact’s
research team is working with
Women’s Refuge to build a research
programme to get a deeper
understanding of family violence
and safety, so we can work to
change the conversation in
Aotearoa New Zealand.
“This partnership is genuine,
it’s real, and it’s authentic. It’s not
a big corporate coming in over
the top. We are proud to be part
of something special like this.”
Mike Fuge, CEO of Contact and Dr Ang Jury, CEO of the
National Collective of Independent Women’s Refuges.
Dr Ang Jury, CEO of the National
Collective of Independent Women’s
Refuges.
At Contact there seems to
be this really human
connection to the world.
It’s not just about a return
to shareholders, it’s about
making a difference to people.
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INTEGRATED
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Enabling our strategy
GOVERNANCE
MATTERS
GRI AND TCFD
DIRECTORIES
FINANCIAL
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ABOUT US
ENABLING
OUR STRATEGY
OUR STORY
CONTENTS
Biodiversity
Protecting and restoring biodiversity and other
natural treasures
Given our reliance on natural resources, we take
seriously our responsibility to do the right thing.
That means minimising any direct impacts our
operations may have on biodiversity, and to
protect, enhance, and restore areas of indigenous
biodiversity in and around our sites. We have
identified nine IUCN Red List species that reside in
areas where we operate. Our focus is to understand
if, and how, we impact these species. Impacts on
biodiversity endure over the life of our consents
and are somewhat irreversible unless we cease our
operations. We focus on the mitigation hierarchy
under the resource management act to avoid,
minimise, remedy or offset our impact. We will
work with stakeholders to develop options to help
improve those species’ chance of survival for future
generations to enjoy.
We also look for opportunities to engage and
support other landowners, tangata whenua and
community groups to further protect biodiversity
on land surrounding our operations that Contact
does not own.
To guide our ongoing mahi in this area, this year we
updated our biodiversity statement of intent which
outlines our approach to biodiversity initiatives,
mitigations, risk and impact assessments, site
specific management plans, metrics and targets,
and protected areas. This statement can be viewed
on our website.
As a company whose success relies
on thriving New Zealand ecosystems,
Contact has made a commitment to
take care of our natural resources so that
future generations of New Zealanders
can enjoy them too.
Mike Fuge
CEO of Contact
In regards to protecting and planting, this year
we caught 3,148 pests and planted 66,339 native
trees across all our sites. We work with several
environmental contractors across our operational
sites, who provide us a breakdown of the native
species planted, and pest animals are eradicated,
at each location.
A good example of our holistic approach to
biodiversity is Pūtea Taiao – our collaboration
with the Wairākei Hapū Collective. This is further
detailed in Building relationships.
Restoration of the Kawarau Arm
of Lake Dunstan
Freshwater system health
We are part of the Central Otago community through
our management and guardianship of the Clyde Dam,
a role taken seriously, both in meeting community
expectations and our resource consent obligations.
In July 2022 Contact received an abatement notice
f rom the Central Otago District Council about the
Landscape and Visual Amenity Management Plan
(LVAMP) for the Kawarau Arm of Lake Dunstan.
After extensive stakeholder engagement we
incorporated feedback into a revised LVAMP.
As a result, we will eradicate wilding trees and
woody weeds, enhance the Old Cromwell area,
and review sedimentation and lakeweed effects.
This plan was approved by Council in May 2023
and the abatement notice lifted. We are now
implementing the LVAMP and working hard to
strengthen our relationships with the Central
Otago community.
We have also worked with Otago Regional Council
on the five-yearly review of our Clyde Dam resource
consent. As a result of this review, we will remove
driftwood and terrestrial weeds, and undertake
planting and sediment excavation.
Using water resources sustainably
Freshwater system health
Generating renewable electricity relies on our
natural resources, such as water, but it can also
interrupt what nature intended. For example, a
hydro dam can block the natural migration path
of native f reshwater fish such as tuna (eels) and
kanakana (lamprey).
That’s why we run initiatives as part of our Native
Fish Management Programme, like the annual
trap and transfer programme on the Clutha Mata-Au
river in the South Island.
Young tuna, or elver, make their way up the
purpose-built ramps at the Roxburgh dam, where
we relocate them above the dam throughout the
upper Clutha Mata-Au. We also give the adult tuna
the helping hand they need to migrate out to the
Pacific Ocean (often as far as Tonga).
We collaborate with the Department of
Conservation (DoC) and NIWA to develop and
continually improve these passage systems.
In 2023, 180kg of elver were successfully trapped
and transferred above the Roxburgh dam.
Level of extinction risk
Total number of IUCN
Red List species
Critically endangered 2
Endangered4
Vulnerable2
Near threatened 1
Least concern>10
Note: The breakdown of extinction risk levels has been adapted f rom
the NZTCS categories which are in line with DOC’s conservation
status and the methodology we categorise by. See our NZTCS
breakdown on our website.
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Enabling our strategy
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DIRECTORIES
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ENABLING
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OUR STORY
CONTENTS
Although our geothermal sites rely on water
for cooling and drilling, we avoid impacts on
biodiversity where possible. As an example,
our GeoFuture project at the Wairākei geothermal
steamfield, consented in early 2023, will enable
us to stop discharging water into Waikato River.
We will stop discharging cooling water no later
than 2031, and separated water by July 2026.
If we can accelerate these timelines, we will.
Our water-related targets are based on reducing
our operational environmental impacts,
with consideration to the needs of our local
communities and Te Mana o Te Wai.
This year we introduced a new Water
Commitment, which documents our approach
to water and the processes behind the mahi on
water. This commitment is on our website.
Water use increased largely due to higher-than-
normal natural inflows f rom heavy rainfall levels.
We engage suitably qualified and experienced
experts to undertake the appropriate environmental
assessments relating to our discharges and the
impacts these may have on the environment.
Controls (or consent conditions) are imposed
on Contact, including ongoing monitoring and
sampling, to ensure we manage our discharges to
an appropriate level. In FY23, we had no instances
of breaching our discharge limits.
Our areas of operation across Aotearoa New Zealand,
according to the World Wildlife Fund (WWF)
Water Risk Filter, are considered as ‘very low risk’.
WWF Water Risk Filter is a screening tool used
by corporate and portfolio-level companies, and
investors, to help identify, prioritise, understand
and take action in water-stressed areas.
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DIRECTORIES
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CONTENTS
My decision to become involved with
the GeoFuture consenting process on
behalf of my hapū Ngati Ruingarangi
was primarily made for me by my
mother Rose Stebbing who said,
“Of course you have to do it!” Anyone
who knows 92-year-old Rose is well
aware of the consequences of saying
no. It’s not a wise move.
The hapū consultation process that
started in July 2021 and finished in
December 2022 was an enjoyable
and highly educational experience.
Contact’s operations make our practice
of kaitiakitanga (guardianship) at
Wairākei difficult, and the loss of land
and geothermal resources has created
long-standing pain.
Unlike the 2007 consenting process,
during this 18-month process we were
treated with a high level of respect by
all Contact staff, from the local team,
senior leadership, and the Board.
So, well done Contact, you should be
proud of the progress you have made
in interacting with the tangata whenua.
Building relationships
Meaningful relationships with tangata whenua
Acknowledging the role that iwi play
in the guardianship of land, people and
place, and the values that iwi hold, we
listen to understand, and seek to build
genuine partnerships based on trust.
It’s been a year of growth as we deliver our existing
tangata whenua commitments and build new
relationships alongside new wind and solar projects.
We are proactively seeking to strengthen our
relationships beyond mitigation to being a partner
of choice.
Iwi aspirations are intergenerational and multi-
dimensional, crossing environment, culture, social
and economic matters. Projects and initiatives are
becoming more diverse, including environmental
and cultural restoration, internships, and training
to commercial opportunities.
At Ohaaki, we are working closely with the
Landowner Collective to develop options to
address the adverse environmental impacts of
subsidence f rom the Ohaaki Geothermal System
on Ngāti Tahu whenua.
Existing relationships are being enhanced to
pursue commercial opportunities with Māori Trusts
such as Te Pae o Waimihia, Tauhara No 2, around
geothermal operations.
In Taranaki, following the completion of a Cultural
Impact Assessment (CIA) with Ngāti Maru and
Ngāti Ruanui in 2022 we are working to develop
partnerships related to Contact’s activities and
to ‘re-set’ a comprehensive relationship with iwi
representatives in the region.
In the South Island, a review of relationships
is underway with Ngāi Tahu, kaitiaki for the
catchment, to accelerate work of the Mata-Au
Mitigation Trust established in 2018 for the six
Papatipu Rūnaka connected to the Clutha River.
A relationship agreement with Ngāi Tahu ki
Murihiku signed in 2022, originally focused
on green hydrogen, has expanded to consider
other development opportunities in the region.
New relationships with tangata whenua are
being developed as we seek resource consents
for new wind and solar development projects.
This is expanding into new relationships with
Ngai Tūāhuriri in Kōwhai Park, Christchurch
and with Waihōpai, Te Ao Marama and Hokonui
in Murihiku, Invercargill.
In Taupō we worked closely with the Wairākei
Hapū to create a comprehensive agreement
covering the cultural, spiritual, and economic
impacts of GeoFuture with the four hapū
with mana whenua status over the Wairākei
Geothermal Field.
A primary focus has been working together
on joint Taiao (environment) plans for the
Wairākei field, establishing a long-term Wairākei
Relationship Group, and engaging an Iwi Project
Manager to support hapū over the next two years.
The initial areas identified for restoration in
the Taiao plan include Te Rau O te Huia stream,
Te Kiri o Hine Kai stream, and Wairākei Geyser
Valley. Restoration work will include pest
animal and plant control, planting native trees,
and enhancing access to these areas through
boardwalks and storyboards.
This is a multi-year collaboration which we will
report on every year.
Greg Stebbing
Wairākei Hapū Collective, Chair
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INTEGRATED
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Enabling our strategy
GOVERNANCE
MATTERS
GRI AND TCFD
DIRECTORIES
FINANCIAL
STATEMENTS
ABOUT US
ENABLING
OUR STRATEGY
OUR STORY
CONTENTS
Operational
excellence
Asset management
Safe and resilient infrastructure
Over the past 10 years we have worked hard to
establish robust asset management systems and
annual planning processes to ensure the long-term
health of our $4.6 billion in fixed assets, which is
essential to deliver on our commitment to lead
the decarbonisation of our country.
This year, we gained ISO 55000 certification for our
corporate systems and Stratford sites. We are now
working towards certification for our Whirinaki
and hydro sites in FY24, with other sites to follow.
Continuing to apply the principles
of ISO 55000 adds value to our
shareholders and gives protection
to our communities because of our
outstanding asset management.
Mike Fuge
CEO of Contact
Investing in asset resilience
and sustainability
Reliable energy supply
Safe and resilient infrastructure
Contact’s inf rastructure remaining safe and
resilient is critical for our environment, local
communities and wider New Zealand.
Through robust safety processes, we work
to understand how incidents can test our
inf rastructure and we work to put in place barriers
to prevent harm. Changing climate and weather
patterns will continue to test our inf rastructure as
we experience increased extreme temperatures,
higher wind loads and increased probability of
flooding. An example of this was earlier in 2023,
when our Whirinaki power station faced an outage
due to flooding and silt inundation caused by
Cyclone Gabrielle. Weather events such as the
cyclone, may become more f requent due to
climate change. Contact has a rolling programme
of technical risk assessments which considers
climate change and society’s reduction in the
acceptance of risk.
Wholesale electricity price volatility is expected to
increase as New Zealand builds more intermittent
electricity generation.
In response, we have prioritised upgrades to
our existing generation assets to ensure optimal
operation and secure supply across all trading
periods. We are two years into a five-year
programme of accelerated stay-in-business
capital expenditure designed to provide enhanced
reliability and resilience of our generation assets.
We have continued our programme of hydro
station renewal with two transformers replaced
at Clyde and two more to be installed over the
next three years. We will also replace two of the
transformers at Roxburgh in FY24, because the
originals are reaching end of life.
The turbine replacement project at the Roxburgh
hydro station (which will see four of the eight units
replaced) continues and will see a 45GWh uplift in
hydro generation (under mean hydro conditions).
Component manufacturing is underway. The first
unit outage is scheduled f rom April 2024, with the
full complement expected to be in operation by
the end of FY26.
Our gas peaking plant at Stratford remains a key
component of the New Zealand electricity system,
providing fast-start electricity supply in the periods
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INTEGRATED
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Enabling our strategy
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DIRECTORIES
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CONTENTS
of highest demand. After sustaining engine
damage to one of our peaking units in February
2022, we replaced the power turbine and returned
the unit to service in November. This investment
ensures that these assets are reliable and can be
used when needed most.
Investing in spare components is a critical part of
ensuring generation asset reliability and resilience.
We are investing in a spare rotor at our Te Mihi
geothermal plant. We continue to closely monitor
global supply chains and the potential constraints
that may come f rom increased international
renewable development activity. We aim, always,
to have the right strategic spares in place to
mitigate the risk of unplanned outages.
This year we have also undertaken investment
to enhance the sustainability of our geothermal
operations. We now have carbon capture and
reinjection technology fully operational at our
Te Huka plant and are developing a roadmap for
further carbon capture and reinjection applications
across the geothermal portfolio. Attention has turned
to applying this technology at the Poihipi plant and
to the development of a commercial opportunity
for the domestic supply of food grade CO
2
.
Digitalisation
Digital technologies give our retail customers
greater control and enable us to streamline and
improve our business.
In Retail we have made strong progress, with more
than 75 percent of all customer interactions taking
place via a digital channel (the MyContact app,
website, automated Interactive Voice Response
(IVR), Facebook Messenger and WhatsApp). As a
result, we have one of the lowest costs to serve in
our category in New Zealand.
This year we looked to how we can use digital
technologies to improve trading and generation.
Our traders have access to a suite of digital tools
and information to help make the best trading
decisions. We’ll continue to develop these tools so
they become even more useful. We are investing in
a trade deal capture system to ensure that we have
a robust system and controls in place in our trading
operations. This new state-of-the-art system will
also facilitate our purchase of intermittent PPAs
f rom our solar development joint venture with
Lightsource bp, enabling our strategy to grow
renewables development.
In generation, digital tools are helping us use our
assets more efficiently and increase production
f rom our geothermal wells. We will continue
to fine-tune these tools and algorithms for our
geothermal business this year, before looking at
how similar tools could help other parts of our
generation business.
At our Te Mihi power station, we have built a
‘digital twin’ – a virtual (or online) 3D version of
the power station. The digital twin shows how the
power station physically looks and also displays
key performance and maintenance data, allowing
engineers to test scenarios before implementing
them in the power station itself. The digital twin is
a significant step forward for safety and efficiency.
Next, we will create digital twins for our Tauhara and
Te Huka 3 stations, and we plan to build a digital
twin as part of our new GeoFuture development.
Supporting our digital
transformation with SAP
In May we completed a major upgrade of our
business-wide software application system SAP.
SAP allows us to manage sales, marketing,
procurement, people data, learning and
development, and finance in a single platform.
It is also supporting our generation business
particularly through plant maintenance processes.
The upgrade will help us make business decisions
informed by real-time insights, machine learning,
advanced analytics, and predictive computing.
Securing sensitive information
Customer wellbeing and trust
We carefully protect the sensitive information with
which we are entrusted. Our information security
team continuously monitors for suspicious activity,
responds to potential issues, and assesses projects
for any new security risks.
This year, as part of our annual work programme
to identify and reduce Contact’s highest risks,
we focused on improving our tools and capabilities
to quickly detect, prevent or respond to suspected
security incidents. We audited systems and
ran training on the classification, storage, and
removal of confidential and sensitive information.
And, following extensive testing of our attack
surface (which is where a system is vulnerable to
cyberattack), we implemented recommendations
to reduce any vulnerabilities.
Protecting privacy
Customer wellbeing and trust
We take seriously our responsibility to protect and
respect all the personal information we manage.
Our privacy f rameworks were comprehensively
reviewed in 2021 following changes to the Privacy Act.
A Privacy Committee ensures we have a
coordinated approach to governing and managing
privacy across the business. Led by Chief Corporate
Affairs Officer Chris Abbott, the committee
comprises senior leaders f rom People Experience,
Retail, ICT, and Legal. It meets every two months
to review privacy, drive a privacy-focused culture,
and convenes immediately to plan a response
for any breaches deemed moderate or greater.
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Enabling our strategy
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OUR STORY
CONTENTS
Transformative
ways of working
Our people are the heart of our
organisation, and we want Contact to
be the most sought-after workplace.
Through our Transformative ways
of working (TWoW) we’re creating
an organisation filled with capable,
engaged, productive people excited
about the challenge before us.
We know TWoW is making a difference, thanks
to our quarterly employee experience surveys.
In June 2023 our employee Net Promoter Score
(a measure of those who would recommend
working at Contact) increased to +51 f rom +49.
This score puts us in the top quartile of all energy
and utilities businesses around the world.
We’re not resting on our laurels though; this
year we have launched a raft of new policies to
cement our position as a workplace of choice.
Growing your whānau
A thriving workforce
In November 2022 we announced one of the
country’s most comprehensive and far-reaching
parental leave policies. Growing Your Whānau
offers financial security and flexibility for Contact
team members who are starting or adding to
their whānau.
Supporting anyone who is the primary caregiver
for a child under six – f rom mums and dads, to
uncles, aunts, cousins and grandparents, Growing
Your Whānau is about helping f rom the early days
right through the return to work.
We know how important partners are, which is why
we offer four weeks paid partner’s leave which can
be taken flexibly over 13 months, access to Fourth
Trimester (three months f ree electricity), and pre-
prepared meals delivered on the arrival of baby.
In the tightest global labour market for decades,
Growing Your Whānau will help us attract and
retain the best talent. Quite simply, it’s also the
right thing to do as we deliver on our promise
to build a better Aotearoa New Zealand.
Our latest Peakon survey results in June 2023 show
the impact it’s having as employee engagement
increased f rom 8.2/10 to 8.3/10 and satisfaction
with health and wellbeing benefits increased
f rom 8.4/10 to 8.5/10.
As of 30 June 2023, 70 Contact team members have
benefited f rom our Growing Your Whānau Policy.
We’re proud to have shown that it is indeed good
to be home as part of the wider Contact whānau.
If we see more businesses continue to
embed systems like this that support
employees to show up as their best selves
both at work and at home, it will have a
positive impact on the economic future
of Aotearoa New Zealand.
Agnes Naera
Global Women Chief Executive
Senior project engineer
Emma Faulkner and
daughter Ava.
Once our daughter arrived our family
life priorities completely changed for the
better. The new policy makes me feel
supported to continue in my career that
I love.
Emma Faulkner
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CONTENTS
Benefits of Growing Your Whānau Policy
Primary Carer
• Salary Top-Up – to full salary for the 26-week
Government paid parental leave period
• KiwiSaver Employer contributions – 3%
employer contribution for the duration of
parental leave
• 6 Months Flexible Working – returning
employees can choose to work 80% of their
normal weekly hours and still receive 100% of
their normal weekly pay for the first 6 months
• Childcare Koha – $5,000 (before tax) as a
contribution towards childcare
• 10 Days Paid Special Leave – pregnant
employees will receive 10 days paid special
leave for pregnancy-related appointments
• Annual Leave – paid at normal pay when
employees return f rom parental leave
• Fourth Trimester – 3 months f ree electricity
for employees with a new baby who are
Contact customers
• Food Package – pre-prepared meals on the
arrival of baby
Partner Benefits (over and above legislation)
• Partner’s Leave – four weeks paid leave which
can be taken flexibly over 13 months
• Fourth Trimester – 3 months f ree electricity
for employees who are Contact customers on
eligible plans
• Food Package – pre-prepared meals on the
arrival of baby
The Wellbeing Tick
A thriving workforce
This year we were accredited with the Wellbeing
Tick. Our team focus groups throughout 2022
found 42 percent of those who responded were
at risk of burnout.
“As a company working at pace, we know we ask
a lot of our people and wanted to ensure that all
their hard mahi does not have a negative effect
on them,” says Jan Bibby, Chief People Experience
Officer.
“Getting everything out in the open and having
honest conversations with our people was key to
us becoming accredited.”
A year on, those at risk of burnout has decreased
eight percent and we’ve seen an increase in the
number of people who feel they can take a day
off when they need to focus on their mental and
physical wellbeing.
Contact has committed to the wellbeing
of its people by investing time, money
and resources in them and the results
are showing. Yes, there is still work to do
because cultural change takes time, but
Contact is paving the way.
Philly Powell
Wellbeing Tick founder
Our wellbeing programme includes
• A ‘Flexible Mahi’ guide
• A ‘Good to be Home’ annual payment of
$400
• Our ‘Growing Your Whānau Policy’
• Access to Clearhead – f ree counselling
sessions for our people and their whānau
• Free skin checks – which have found five
early malignant melanoma in-situ (literally
saving lives)
• Access to wellbeing resources and
information, including webinars and courses
• A Wellbeing Network to be the voice of
Contact people for all things wellbeing.
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CONTENTS
Our commitment to developing
our people
Now in its second year, our online learning portal
Contact University continues to exceed expectations.
In the last 12 months our team members have
completed close to 17,000 courses, which are also
now available to our subsidiaries Western Energy
and Simply Energy.
Our new two-day leadership development
programme, Welcome Leaders, launched in May 2023
for leaders new to Contact or new to leadership. This
is part of our ongoing focus on growing leadership.
Building our talent pipeline
As well as focusing on growing the skills and
capability of our existing team, we’re also making
sure we have a pipeline of new talent among youth
and those with specialist expertise.
We’re creating opportunities for young people to join
Contact, particularly in generation and trading where
we have an aging workforce. Our graduate intake
doubled this year to 10, and we had 16 summer interns
join our team between November and February.
We joined 20 other employers in an international
campaign run by recruitment agency HainesAttract.
Targeting highly skilled, hard-to-find talent, we
enticed several engineers f rom offshore markets
to join our team.
Girls with Hi-Vis
Girls with Hi-Vis is an industry partnership
providing young female students with the chance
to get hands-on experience, hear f rom inspirational
women in industry and learn what a career in the
civil, energy, telco and water industries can offer.
Contact’s Hydro, Geothermal and Thermal teams
came together to organise events in Clyde and
Wairākei in June, making each one memorable for
our special guests, operating the main powerhouse
crane, driving an underwater drone and conducting
sampling of fluids f rom our innovative bioreactor
for chemical analysis. As Ellie Lock, Senior Engineer
Drilling and Projects at Wairākei, said: ‘The best way to
decarbonise the world is to be right in there with us.’
Diversity and inclusion
A thriving workforce
Our Inclusion and Diversity Policy and related
strategy is underpinned by our vision to build a
better Aotearoa New Zealand – by reflecting the
diversity of our customers and communities,
and creating a culture where inclusion is deeply
embedded as part of our Tikanga and our people
are able to truly be themselves.
Our diversity statistics suggest our workforce
may be lacking diverse voices, and some of our
communities may be under represented. We’re
making targeted improvements to build
a diverse and inclusive team to better represent
our communities. Our mahi has included:
• The creation of the Māori and Pasifika Network
and the Women’s Network. These networks
support members as well as finding ways of
making Contact more attractive to these groups.
• Redesigning our recruitment process to help us
attract diverse talent. As a result of this review,
we have changed the way we advertise jobs,
we have diverse interview panels for all roles
and offer Unconscious Bias training to hiring
managers and people leaders.
For the fifth year running, we have retained our
Rainbow Tick accreditation. We relaunched our
Pride Network this year, giving the Network the
authority and funding to design initiatives that
will drive a more inclusive culture at Contact.
Gender balance
A thriving workforce
We partner with Global Women on the Champions
for Change reporting initiative which monitors
the progress of participating organisations
towards our shared goal of gender balance which
is 40:40:20 (representing the percentage of
men:women:open).
We achieved gender balance across over half of our
workforce categories. Of our seven-strong Board,
four are women. But we still have improvements
to make. We have 20 percent women on our
leadership team, 26 percent women in senior
management roles, and 46 percent women
in our overall workforce.
Mind the Gap, which measures the median pay
gap between men and women, has found we –
along with the rest of the energy industry – face a
long-term challenge. At Contact our median pay
gap is 49 percent. This reflects the composition
of our workforce which is predominantly female
in our contact centre and predominantly male in
our power station sites with many highly skilled,
highly paid roles. We are focusing our diversity
and inclusion initiatives to help close this gap
and collaborating across the industry to try and
address the challenge together.
1 Individuals can choose to identify multiple ethnicities. Data is for Contact only, Western Energy and Simply Energy do not track ethnicity data.
2 Af rican, Middle Eastern & Latin American.
Ethnicity
1
Māori
0
250
50
200
300
400
150
100
350
450
500
Pasifika
Asian
European
Other
AMELA
2
Undisclosed
2023 2022
55
INTEGRATED
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Enabling our strategy
GOVERNANCE
MATTERS
GRI AND TCFD
DIRECTORIES
FINANCIAL
STATEMENTS
ABOUT US
ENABLING
OUR STRATEGY
OUR STORY
CONTENTS
Health and safety
A thriving workforce
We have a strong safety culture at Contact. In line
with our continuous improvement mindset, we’ve
started a three-year development programme for
all leaders and team members in our generation
and trading teams.
A pilot programme in March and April 2023
was highly successful with 98 percent of
participants saying they would apply what they
learned immediately to their work. A leadership
programme for f rontline supervisors, managers
and leaders f rom Contact and our contractors was
completed by the end of July 2023. From July 2023,
250 f rontline team members in small groups will
attend a two-day Safety Citizenship programme.
“The most important reason for staying safe at
work, is so you can return home to all those things
that are important to you.” Contact team member,
following the Safety Leadership pilot.
Other initiatives include upgrading our health and
safety risk management software and introducing
a mobile app; re-designing how we learn f rom
work, decluttering our document systems; and
introducing the StayLive Electricity Industry card
and app for all staff in generation, distribution,
and contractors.
We measure our performance using Total Incident
Severity Rate (TISR). This assesses the potential
severity of our events and near misses. It helps us
focus on the most important safety critical events
and ensures we learn f rom these to help us prevent
recurrence. TISR was 2,421 within controlled
activity (work done under our health and safety
management system) in FY23.
Ngā Kawenga Whakaruruhau ō Contact outlines
our Health and Safety Management System
Commitments and our H&S Policy. This covers all
Contact staff, contractors and visitors to our sites.
All activities at Contact are included in our H&S
Management System. Western Energy and Simply
Energy are excluded as both operate their own
H&S management systems that are aligned to the
scope of their operations.
We take a partnership approach, treating contractors
as part of our team, and we operate a no blame
culture. Our people are encouraged to stop or pause
a job at any time to surface concerns. Daily Toolbox
meetings are another opportunity to speak up.
A Health and Safety committee at each of our sites,
comprising representatives f rom f ront line to site
management and contractors meet monthly,
to gather health and safety insights.
Get Home Safe
Ken Middleton works in the dam safety team
at our Clyde hydro plant. He and his colleagues
spend most of their days in remote areas –
in tunnels around the dam, or up on the hills
monitoring for landslides. Yet the system for
checking on lone workers was manual, glitchy,
and often error prone – Ken thought there had
to be a better way.
After doing some research in his own time,
Ken found a local Queenstown company who
had developed an app for this exact purpose.
He shared it with the local health and safety
committee and a successful pilot quickly
followed in 2022. Now, Get Home Safe is being
rolled out to all lone workers across Contact.
The Get Home Safe app allows us to
say where we’re going and what time
we expect to be back. The automated
notification gives me and other lone
workers confidence that should
something go wrong, the required
people will know where we are and
get to us in a timely fashion.
Ken Middleton
Contact Dam Safety Technician
Gender
(Contact, Simply Energy
and Western Energy)
Gender
Board and Leadership Team
FY23
Women
2
Men
8
FY22
Women
2
Men
8
FY23
Men
52.5%
Women
46.3%
Undisclosed
1.2%
FY22
Men
53.0%
Women
45.6%
Undisclosed
1.4%
Age diversity
(Contact, Simply Energy
and Western Energy)
FY22FY23
Under 30
20.1%
30–50
49.9%
Over 50
28.8%
Undisclosed
1.2%
Under 30
18.5%
30–50
49.3%
Over 50
31.5%
Undisclosed
0.7%
FY23
Women
4
Men
3
FY22
Women
4
Men
3
BoardLeadership Team
Ken Middleton, from the
Clyde dam safety team.
56
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MATTERS
GRI AND TCFD
DIRECTORIES
FINANCIAL
STATEMENTS
ABOUT US
ENABLING
OUR STRATEGY
OUR STORY
CONTENTS
Our investment in role-specific health and safety
training – f rom first aid to confined space entry
and hazardous substance handling, together
with ongoing mentoring – ensures work is carried
out safely. In addition, health and safety content
is available through our Learning Management
System for all Contact team members.
Several partners help us offer specialist services
to our people: Proactive (occupational health),
Clearhead (Employee Assistance Programme),
Southern Cross (health insurance), Skin Aware
(skin cancer checks), Waikato Occupational Health
Consultancy (workstation assessments), and
NZ Provide (asbestos health monitoring for
anyone who has had past exposure).
To ensure the quality of our health service
providers, we procure services via a tender process.
We have standing monthly meetings to discuss
feedback and KPIs. Our workers are notified of
these services through regular communications
and can gain access to these services through our
intranet pages.
Through personal gas monitors, we monitor
exposure to H
2
S gas, and carry out noise monitoring
and asbestos surveying on a regular basis.
Process Safety
Safe and resilient infrastructure
At Contact, process safety is about ensuring our
people, environment, and community are safe
while we operate our generation plants.
Our Safe to Run programme continuously evaluates
the potential for major accidents or hazards and
analyses the effectiveness of the barriers we have in
place. This year we have completed the process hazard
analysis for our Te Mihi plant and now engineering
work is underway to install additional equipment
to reduce the likelihood of a major accident.
We’re also deeply involved with the new
developments underway at Tauhara, Te Huka Unit
3, and GeoFuture. Using ‘safety by design’, we’re
building process safety into the design of the plants
so f rom the start potential issues are minimised.
Our risk tolerance, and the way we apply
these techniques, are designed to move
the needle on what’s acceptable for the
management of major hazards. Our aim
is not just to meet the industry standard;
we’re trying to move the needle.
Robert Ochtman-Corfe
Contact Engineering Authority
Our Mau Taniwha transformation
A year into implementing our Contact26 strategy
we had to face facts: we were trying to do a lot
more with the same resource, in the same way.
We were at risk of being unable to deliver on
our promises, and our people were burning out.
We embarked on an initiative to improve our
prioritisation and execution, and as a result,
we have made significant progress.
Launched in mid-2022, our transformation
programme Mau Taniwha, Mauri Ora, which
broadly translates to Harness Energy, Create
Wellbeing. It’s about ensuring we have the capacity
and capability to deliver on our strategy for
sustained growth through focused execution.
Through the second half of FY22 we examined all
ongoing actiavity at Contact and ran workshops
across the whole company to find new ideas.
We aligned each of these to our strategic goals
and prioritised them.
Now we can look 15 months ahead to agree the
initiatives we’re committing to, with the flexibility
each quarter to downsize or upsize the plan based
on new demands or to seize new opportunities.
Through Mau Taniwha we stop initiatives
unaligned to our strategy or if the cost is better
realised in a different initiative.
Mau Taniwha gives us a high degree of
accountability. Every initiative is aligned with our
strategic goals, sponsored by a leadership team
member, with allocated budget and resource to
ensure it can be delivered. We track milestones
and benefits by initiative.
Examples of benefits of Mau Taniwha so far:
• We have prioritised CO
2
reinjection for Te Huka,
enabling us to remove 10,000 tonnes of CO
2
f rom
the environment every year.
• We fast-tracked our Growing Your Whānau policy –
a new leading family leave policy giving us a point
of differentiation in a very tight market for talent.
• It helped us win the bid to develop one of
New Zealand’s largest solar farms – Christchurch
Airport’s renewable energy precinct, Kōwhai Park.
Non-financial benefits are closely monitored too.
Our KPIs include targets for diversity, creating the
most-loved workplace, decarbonisation, and more.
Mau Taniwha is now embedded into the way we
prioritise and plan and is enabling us to accelerate
our delivery of Contact26.
FY20FY21FY22FY23
Tier 10000
Tier 22230
Tier 324494028
Tier 1 – a significant loss of containment of hazardous material
or energy.
Tier 2 – a lesser loss of primary containment or a significant
degradation of barriers.
Tier 3 – learning event where issues have been identified in our
process safety barriers or controls.
Note: This table represents the number of process safety incidents
across our operations. The figures exclude any incidents occurring
in the Ahuroa Gas Storage or Rockgas LPG facilities.
Process safety
57
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Enabling our strategy
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GRI AND TCFD
DIRECTORIES
FINANCIAL
STATEMENTS
ABOUT US
ENABLING
OUR STRATEGY
OUR STORY
CONTENTS
About us
58
INTEGRATED
REPORT
2023
About us
GOVERNANCE
MATTERS
GRI AND TCFD
DIRECTORIES
FINANCIAL
STATEMENTS
ABOUT US
ENABLING
OUR STRATEGY
OUR STORY
CONTENTS
Jon Macdonald
INDEPENDENT
NON-EXECUTIVE DIRECTOR
Appointed Nov 2018
Chair, People
Committee
Member, Development
Committee*
Victoria Crone
INDEPENDENT
NON-EXECUTIVE DIRECTOR
Appointed Nov 2015
Member, Audit and Risk
Committee
David Smol
INDEPENDENT
NON-EXECUTIVE DIRECTOR
Appointed Oct 2018
Chair, Development
Committee*
Member, Safety
and Sustainability
Committee
Sandra Dodds
INDEPENDENT
NON-EXECUTIVE DIRECTOR
Appointed Sep 2021
Chair, Audit and Risk
Committee
Member, People
Committee
Robert McDonald
INDEPENDENT
NON-EXECUTIVE CHAIR
Appointed Nov 2015
Member, People
Committee
Rukumoana
Schaafhausen
INDEPENDENT
NON-EXECUTIVE DIRECTOR
Appointed Mar 2021
Member Safety
and Sustainability
Committee
Member Audit and
Risk Committee
Elena Trout
INDEPENDENT
NON-EXECUTIVE DIRECTOR
Appointed Oct 2016
Chair, Safety and
Sustainability
Committee
Member, Development
Committee*
Our Board
In the Governance matters section of this report we include a matrix setting out the Board’s expertise
across a range of strategic skills. You can also find profiles of the directors on our website.
Our directors bring broad knowledge, deep understanding and strong experience to the boardroom table. Their governance
sets our strategic course and enables Contact to thrive, succeed, and navigate risk-taking. They ask the hard questions
until they are satisfied with decisions, help us seize the right opportunities, and ensure we balance the interests of all our
stakeholders.
*The Development Committee was disestablished in March 2023.
59
INTEGRATED
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About us
GOVERNANCE
MATTERS
GRI AND TCFD
DIRECTORIES
FINANCIAL
STATEMENTS
ABOUT US
ENABLING
OUR STRATEGY
OUR STORY
CONTENTS
Our leadership team
Mike Fuge
CHIEF EXECUTIVE OFFICER
Joined 2020
Chris Abbott
CHIEF CORPORATE AFFAIRS OFFICER
Joined 2019
Joined leadership team Dec 2021
Jack Ariel
MAJOR PROJECTS DIRECTOR
Joined Apr 2021
Jan Bibby
CHIEF PEOPLE EXPERIENCE OFFICER
Joined 2019
Matt Bolton
CHIEF RETAIL OFFICER
Joined 2009
Joined leadership team Mar 2021
John Clark
CHIEF GENERATION OFFICER
Joined 2018
Joined leadership team Feb 2022
Dorian Devers
CHIEF FINANCIAL OFFICER
Joined 2018
Iain Gauld
CHIEF INFORMATION OFFICER
Joined 2017
Joined leadership team Sep 2021
Jacqui Nelson
CHIEF DEVELOPMENT OFFICER
Joined 2004
Joined leadership team Jul 2020
Tighe Wall
CHIEF DIGITAL OFFICER
Joined 2020
Joined leadership team Sep 2021
You can find full profiles of our leadership team on our website.
Our leadership team implements the strategy approved by the Board. They also ensure the Board receives accurate and
timely information about Contact’s operations, performance, legal obligations, reputation, financial conditions and prospects.
They demonstrate strong and clear leadership inside Contact and to our external stakeholders. They manage the day-to-day
operations of our people and our resources to ensure we operate effectively and efficiently. They demonstrate strong and clear
leadership inside Contact and to our external stakeholders.
60
INTEGRATED
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About us
GOVERNANCE
MATTERS
GRI AND TCFD
DIRECTORIES
FINANCIAL
STATEMENTS
ABOUT US
ENABLING
OUR STRATEGY
OUR STORY
CONTENTS
Our operationsOur connections
Connections
by energy type
Volume sold GWh
Connections
by account type
449k450k
49k52k
70k71k
86k
71k
91k
77k
780
433k438k
4.9k
Electricity
Electricity
Residential
Natural gas
Natural gas
BusinessOther
(including broadband)
Broadband
1,242
employees
FY22 1,179
589k
total customer connections at 30 June 2023
At 30 June 2022 578k
58k
shareholders
FY22 61k
+
41
Net Promoter Score
(Contact only)
FY22 +39
96%
gender pay equity
FY22 95%
527k
tCO
2
e Scope 1 Group emissions
FY22 787k
0
tier 1 process safety incidents
(Contact only)
FY22 0
8TWh
contracted electricity sales
FY22 8TWh
$2.8b
net assets
FY22 $2.8b
35c
per share dividend
FY22 35c
93%
renewable generation
FY22 87%
$105m
tax paid
FY22 $89m
$797k
spent in communities
(Contact only)
FY22 714k
2023
2022
These connection figures include Simply Energy connnections.
713
5.1k
61
INTEGRATED
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61
INTEGRATED
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2023
About us
GOVERNANCE
MATTERS
GRI AND TCFD
DIRECTORIES
FINANCIAL
STATEMENTS
ABOUT US
ENABLING
OUR STRATEGY
OUR STORY
CONTENTS
2023 generation output by station and type*
Contact delivers
19 percent of the
country’s electricity
generation.
Where we are
3,919
(GWh)
517(GWh)
7.6TWh
total generated
Dunedin
Roxburgh
Clyde
Hawea
Wellington
Levin
Stratford
Te Rapa
Auckland
Whirinaki
Tauhara
UNDER
CONSTRUCTION
Ohaaki
Te Mihi
Simply
Energy
Simply
Energy
Western
Energy
Offices and call centres
Contact sites
Subsidiaries
Geothermal power station
Hydroelectric power station
Storage lake
Simply Energy
Thermal power station
Western Energy
WairākeiTe Huka
Poihipi
19%
Te Mihi (155 MW)
Wairākei (124 MW)
Poihipi (53 MW)
Ohaaki (41 MW)
Te Huka (27 MW)
Tauhara (174 MW)
Te Huka 3 (51 MW) Under construction
Under construction
1,380
998
308
323
176
HydroGeothermal
Thermal
Roxburgh (320 MW)
Clyde (464 MW)
2,179
1,740
Stratford – Peakers (202 MW)
Stratford – CCGT (377 MW)
Whirinaki (158 MW)
Total renewable generation 7,104GWh
Total non-renewable generation 517GWh
164
2
148
This graph shows the relative size of generation output from each station during the FY23 year.
3,185
(GWh)
Te Rapa (41 MW)**203
* Our capacity numbers are net capacity. ** Total generation at Te Rapa includes both spot and direct sales.
62
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FINANCIAL
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ABOUT US
ENABLING
OUR STRATEGY
OUR STORY
CONTENTS
63
External influences
Our ability to create value for shareholders is affected by the world around us,
such as the regulatory environment, the pressure created by inflation and the
rising cost of living, changing stakeholder expectations, and environmental
impacts such as climate change.
The energy trilemma
Informing our view of the environment in which
we operate is The World Energy Council’s energy
trilemma. This three-dimensional problem looks at
the security of energy supply alongside environmental
sustainability and affordability. Contact uses the
trilemma f ramework to ensure we’re putting
our energy into creating sustainable value for
New Zealanders by improving accessibility,
demonstrating reliability, and caring for the
environment.
In the Contact context that means:
• Accessibility – focused on customer wellbeing
by tailoring our products and services to meet
customer needs
• Reliability – focused on the resilience of our
supply chain, the impact of regulation, financial
stability, reliable energy supply, and the safety
and wellbeing of our people.
• Environmental sustainability – focused on
community wellbeing, climate change and
greenhouse gas emissions, renewable energy,
water and biodiversity.
The trilemma also shows competing demands
and trade-offs, meaning a strong push on one
dimension may have a negative impact on others.
For example, requiring energy production to be
100 percent renewable would likely be prohibitively
expensive, but a focus on electrification of
industrial heat and a target of 95 percent
renewable energy would still deliver excellent
environmental outcomes.
“Time is running out to implement the actions
required to meet the Paris agreement goals. If the
world community is serious about limiting global
warming to 1.5 ̊C, we need to move at pace and
scale to transform our energy systems.”
Regulatory environment
Resource management reform
The New Zealand Government is looking to reform
the Resource Management Act (RMA), to improve
environmental and development outcomes.
The draft Natural and Built Environments Bill,
which will replace the RMA, was released in
December 2021. Contact’s submission to the
Select Committee in early 2023 emphasised
the importance of renewable generation and
recommended the Bill include a pathway for
renewable development. The Government
has indicated the Bill will be enacted before
the election, and we will continue to actively
participate in the process.
Government’s Energy Strategy
The Ministry of Business, Innovation and
Employment (MBIE) is leading the development
of the New Zealand Energy Strategy, which is due
for completion by the end of 2024. The purpose
of this strategy is to address strategic challenges
in the energy sector and signal pathways away
f rom fossil fuels. The strategy will focus on:
• energy affordability and energy equity for
consumers
• transitioning the energy system at the pace
and scale required to support a net-zero 2050
• secure and reliable energy supply, including as
we adapt to the effects of climate change and
in the face of global shocks
• energy’s role in economic development and
productivity growth aligned with the transition.
Contact will continue to actively engage with
MBIE on this strategy, which we expect to ramp
up over the next financial year.
The Future is Electric
In October 2022, Boston Consulting Group
(BCG) released The Future is Electric report
outlining a pathway to achieving New Zealand’s
decarbonisation objectives through more
renewable generation and the electrification
of transport and heating.
Commissioned by the Chairs of the energy
industry, the report looks at how the industry
can support Aotearoa’s decarbonisation pathway,
and the policy settings required.
The report is intended to be a resource for current
and future governments, as well as the industry,
to support the move to a net zero future.
The industry is now working with government on
the actions needed to implement the plan set out
by BCG. We are also undertaking a further stage
of work with BCG to develop a set of transparent
indicators to show how we are progressing
towards a highly renewable electricity system.
Other regulation
We continue to stay engaged with the government
and regulators on topics with a longer-term
horizon, including the New Zealand Battery Project
under consideration, potential adjustments to
the emissions trading scheme, and the Climate
Change Commission’s proposal to change the
way trees as carbon sinks are valued.
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DIRECTORIES
FINANCIAL
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ABOUT US
ENABLING
OUR STRATEGY
OUR STORY
CONTENTS
Contact26 – Building a better Aotearoa New ZealandCapitals
Nature
Growing electricity demand
Relationship
Decarbonising our portfolio
People
Growing renewable development
Asset
Operating with great ESG practices, operational
excellence and transformative ways of working
Finance
Creating outstanding customer experiences
E
n
v
i
r
o
n
m
e
n
t
A
c
c
e
s
s
i
b
i
l
i
t
y
R
e
l
i
a
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i
l
i
t
y
S
t
r
a
t
e
g
y
G
o
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n
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v
i
r
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N
g
ā
T
i
k
a
n
g
a
Creating value
We’re putting our energy where it matters most;
to create a better Aotearoa New Zealand.
Nature
Using, caring for and
managing natural resources
and environmental assets are
fundamental parts of Contact’s
business. This includes water,
biodiversity, geothermal
steam/fluid, gas, air quality,
land, carbon, pest control
and ecosystem impacts.
People
The expertise, competence
and passion of everyone f rom
our Board and Leadership
Team through to those in our
offices and sites underpin
our operations. Our approach
is embodied in our Tikanga.
This includes how we work
together, manage risks, look for
improvements and treat each
other with respect.
Relationships
Our social licence to operate
relies on myriad relationships
within and between our
communities, stakeholders and
networks. It relies on building
goodwill and earning trust
with all our stakeholders
including tangata whenua,
customers, communities,
investors, regulators, media,
suppliers and our own people.
Finance
We have a pool of funds that
we deploy to produce and
deliver energy, serve our
customers and undertake all
of our other activities. This has
been generated through our
business activities, investors and
debt arrangements, and relies
on us delivering on our strategy.
Assets
We use many physical and
intellectual assets to deliver
reliable, affordable and
environmentally sustainable
electricity. These include power
stations, offices, vehicles,
transmission/distribution
connectivity, and our reputation,
website and application
software, IT systems, customer
databases, brands, licences
and internal ‘know-how’.
At Contact, we create value by:
• Using resources (or ‘capitals’) including natural, people, relationship, financial, and asset
• Factoring in external environmental influences
• Running our business activities in a way that is true to our Tikanga
(or principles), vision and strategy, and overseen by good governance
• Delivering outcomes that align with our strategy.
We depend on various forms of capital for our success and the stocks of these increase, decrease or change in the course of our business activity.
64
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About us
GOVERNANCE
MATTERS
GRI AND TCFD
DIRECTORIES
FINANCIAL
STATEMENTS
ABOUT US
ENABLING
OUR STRATEGY
OUR STORY
CONTENTS
Identifying what matters most
We use the Global Reporting Initiative (GRI)
standards and the Integrated Reporting Framework
to report on material environmental, social and
governance activities, and provide a balanced view
of our performance. We also report our climate-
related risks using the Task Force for Climate-related
Financial Disclosures (TCFD) f ramework. From next
year we will be reporting our climate-related risks
using the Aotearoa New Zealand Climate Standards.
In 2022 we followed the GRI 3: Material Topics 2021
process, worked with independent consultants
Proxima to determine high and medium impacts,
and reported these in our 2022 Integrated Report
(pages 18 to 22).
This year Proxima supported us once again, running
interviews with external experts with experience in
inf rastructure resiliency, renewable energy transition,
biodiversity and energy hardship, f rom both
government and private institutions. Workshops were
also held with people f rom across the business,
including the retail, generation, development and
corporate teams.
The external interviews canvassed four key impact
areas – climate change, biodiversity, energy wellbeing,
and renewable energy trends. Our internal workshops
reviewed changes in context and significance to
all our impact areas. Each workshop focused on
one of four areas: climate change and renewables,
biodiversity and broader environment impacts,
socio-economic impacts, and tangata whenua.
What we heard
Key themes f rom these external and internal
conversations included:
• Contact can take a leadership role to help address
energy hardship
• Trust is growing in Contact’s ability to lead and
innovate, and stakeholders are hungry for more
• Contact’s community presence can be better
aligned with community expectations
• Risks f rom climate change impacts on energy
supply should be top of mind
• Expectations are growing for Contact to act on
broader biodiversity impacts
Contact’s leadership team has reviewed this work
and approved the changes to our material topics
outlined below.
Material topics 2022Material topics 2023
Renewable energy supplyGeneration emissions and
renewable energy supply
Generation emissions
Decarbonisation and
electrification
Decarbonisation, demand
flexibility and electrification
Demand flexibility
Freshwater system healthFreshwater systems health
Tangata whenua
partnerships
Meaningful relationships
with tangata whenua
Community wellbeingCommunity wellbeing
Energy hardship and
affordability
Energy wellbeing and equity
Reliable energy supplyReliable energy supply
Biodiversity protection
and restoration
Protecting and restoring
biodiversity and other
natural treasures
Natural resources
protection
Environmental pollution
Climate change impacts
on assets
Safe and resilient
inf rastructure
Inf rastructure safety
Team cultureA thriving workforce
Diversity and inclusion
Workforce health and
wellbeing
Privacy and cybersecurityCustomer wellbeing and
trust
Customer trust
Sustainable procurementSustainable procurement
Contact has a moral obligation to enable
more innovation to help address energy
hardship in communities.
External stakeholder energy wellbeing sector
As for NZ Steel, things don’t happen
overnight, so appreciate that innovation
thinking, and work would have started
a long time ago. It is the sort of initiative
that makes sense with Contact to be
invited to the table and it shows that
this type of innovation is possible.
External stakeholder renewable energy
trends sector
Material topics
This report covers high and medium impact,
or material topics, which means we have used
the feedback f rom our external and internal
stakeholders to consider:
• How harmful or beneficial the impact is for the
stakeholders affected
• How widespread the impact is – how many
places or people are affected
• How long the effects last and how easily can they
be remediated
• How likely and severe are potential impacts
Based on our stakeholder feedback we have made
some changes to our material topics and combined
a number of impacts to remove duplication. These
changes do not alter the substance of the topics.
We have also raised two impacts f rom medium to
high: reliable energy supply; and safe and resilient
inf rastructure.
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About us
GOVERNANCE
MATTERS
GRI AND TCFD
DIRECTORIES
FINANCIAL
STATEMENTS
ABOUT US
ENABLING
OUR STRATEGY
OUR STORY
CONTENTS
1. We generate
We own and operate 10 power
stations and produce the majority
of our electricity from our
renewable hydro and geothermal
stations. Our natural gas and
diesel-fired power stations
operate to ensure the lights stay
on for New Zealanders when
intermittent renewable plants
cannot operate.
2. We trade
We sell the electricity we generate on
the wholesale market. We purchase
goods and services from more than
1,600 suppliers. We also trade
a range of financial products to
manage our risk and create value.
3. We innovate
We create smart solutions that
are good for people (tiaki tangata)
and the environment (tiaki taiao)
to help customers, partners,
suppliers and communities have
a better quality of life. We are
an innovative, safe and efficient
generator, actively working with
our customers, partners and
suppliers to improve energy
efficiency, reduce emissions
and fight climate change.
4. We sell and serve
As a retailer we sell products
and services to individuals and
businesses to meet their energy
and broadband needs. We have
around 585,000 connections.
Our supply chain
Our
impacts
Generation
Lines
companies
Corporate activities Operational presenceCustomer service
Generation emissions and
renewable energy supply
Protecting and restoring
biodiversity and other natural
treasures
Freshwater systems health
Decarbonisation, demand
flexibility and electrification
Safe and resilient infrastructure
Customer wellbeing and trustA thriving workforce
Customer wellbeing and trust
Sustainable procurement
Meaningful relationships with
tangata whenua
Generation emissions and
renewable energy supply
Decarbonisation, demand
flexibility and electrification
Community wellbeing
Energy wellbeing and equity
Safe and resilient infrastructure
Freshwater systems health
Protecting and restoring
biodiversity and other natural
treasures
Community wellbeing
Safe and resilient infrastructure
Decarbonisation, demand
flexibility and electrification
Energy wellbeing and equity
Reliable energy supply
HIGH
MEDIUM
National
Grid
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FINANCIAL
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ABOUT US
ENABLING
OUR STRATEGY
OUR STORY
CONTENTS
Governance
matters
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ENABLING
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Governance matters
Good corporate governance protects the interests of all stakeholders and
enhances short-term and long-term value.
We regularly review our corporate governance
systems and always look for opportunities to
improve. Contact has chosen to report against the
latest version of the NZX Corporate Governance Code
(1 April 2023) and as at 30 June 2023, we comply with
the recommendations of the Code in all material
respects. You can see our full reporting in our
Corporate Governance Statement on our website.
Our board
The Boards role and responsibilities
The Board is responsible for Contact’s governance,
direction and performance.
Specific responsibilities include:
• Setting and approving Contact’s strategic
direction
• Approving major investments
• Monitoring financial performance
• Appointing the CEO and monitoring CEO and
senior management performance
• Identifying and controlling significant risks
• Ensuring appropriate systems to manage risk
are in place along with approving Contact’s risk
capacity and tolerance
• Reviewing and approving compliance systems
• Overseeing our commitment to our Tikanga,
sustainable development, the community and
environment, and the health and safety of our
people.
Board composition
Contact’s Board comprises seven directors, with a
wide variety of skills, experience and points of view.
More information on the Contact Board, including
appointment dates and committee memberships,
and short biographies setting out skills and
experience of each director is available on our
website.
The Board considers all of the current directors,
including the Chair, to be independent in that they
are not executives of the company and do not have
a direct or indirect interest, position, association
or relationship that could reasonably influence
in a material way, their decisions in relation to
Contact. In making this assessment, the Board has
considered the NZX Listing Rules and the factors
in the NZX Corporate Governance Code that may
affect director independence.
To assist with succession planning and ensure the
appropriate skills and experience are represented
on the Board, the Board has developed a director
skills matrix. The matrix shows the areas in which
the Board considers director capability is required
to enable Contact’s success, and the expertise held
by current directors.
The matrix reflects the directors’ assessment of the
current skills held by the Board. It’s not expected
that every director will be an expert in every area,
but all skills in the matrix should be represented
on the Board as a whole. The matrix shows a good
spread of expertise and secondary skills among
current directors. In addition to these skills, all
seven Contact directors have strong governance
expertise.
Board performance
We recognise the value of professional
development and the need for directors to remain
current in industry and corporate governance
matters. Contact assists directors with their
professional development in a number of ways,
including an induction programme for new
directors, briefings to upskill the Board on new
developments, deep-dive workshops on key issues
and Board study tours.
In FY23 the directors went on an international
study tour to more learn about developments in
the renewable energy sector. We regularly review
the performance of the Board to ensure the Board
as a whole, and individual directors, perform
to a high standard. We plan to undertake a full
independent Board performance review again
in FY24.
Board committees
The Board has three core committees to perform
work and provide specialist advice in certain areas.
Our Board works to the principle that committees
should enhance effectiveness in key areas, while
still retaining Board responsibility.
The Audit and Risk Committee helps the Board
fulfil its responsibilities relating to Contact’s
external financial reporting, internal control
environment, business assurance and external
audit functions, and risk management.
The Health, Safety and Environment Committee
supports the Board in relation to health, safety and
wellbeing (HSW) objectives and monitoring HSW
performance, and provides governance oversight
of environmental sustainability matters.
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Strategic FocusDirector ExpertiseGovernance Capabilities
Brand value and
customer experience
Brand identity and value. Deep customer insight and advocacy including in energy poverty. Understands
generational shift and the impact on customer drivers. Retail growth and transformation expertise including
customer-centric experience design, data analytics, digital marketing, sales, and agile retail. Skills to support and
challenge progress towards improving the customer experience and reducing cost to serve.
Energy sector including generation,
renewables, and wholesale energy
markets
Leadership experience across the energy sector including in a generation portfolio of geothermal, hydro and
thermal, energy markets, supply/demand and commercial and industrial customers. Core understanding of key
drivers in value creation and prediction of market needs, moving towards a sustainable renewable energy business
model. Operational risk management including health and safety.
Asset infrastructure Experience successfully leading energy sector or adjacent companies (e.g. physical infrastructure, new technologies,
engineering and construction), large-scale projects, investment and management. Skills to support and challenge
in project investment, build and industrial maintenance.
Portfolio efficiencyExpertise in cost base reduction and increasing flexibility of an asset portfolio with sustainability at the forefront.
Proven track record in cost out, improving reliability and resource utilisation while maintaining safety. Ideally
experience in process improvement in resource environments.
Capital markets, investment
community and ESG
Significant investment community experience. This spans finance, communications and securities law to enable the
most effective two-way understanding of, and communication between, the company and the financial community,
contributing to fair valuation and ability to gain buy-in for future strategic shifts. Experienced in sustainable investing and
with the ESG data toolkit for identifying risks, informing solutions and impacting valuations, brand value and reputation.
Government and regulation Ability to engage effectively and collaboratively with key government stakeholders. Brings an understanding of legal,
policy, and regulatory environments that Contact operates in. Insight into non-financial risks around climate change,
natural resources scarcity, pollution/waste and ecological opportunities.
Iwi connection and relationshipsIwi connection and relationships to develop shared understanding of kaitiakitanga and collaborative investment
into resources.
Executive experienceFormer CEO or C-suite executive with excellent track record of growing value, leading with purpose, strategy
development and execution, including investing in people, leadership of culture, and effective delegation.
Experience in international markets.
Financial expertiseFinance and accounting experience of large companies including transformation and cost optimisation. Expertise
in M&A, project financing and/or wholesale commodity markets. The skills to chair the Audit and Risk Committee.
IT, digital and new technologies Contemporary digital ecosystem platforms and systems to support lean operations, automation, security management
and customer innovation. Skills to support and challenge in capital investment plans, technology-enabled operational
efficiencies and service improvements. Strong exposure to trends in new energy technologies, cleantech and new
products that support decarbonisation including the developments in transmission and changing nature of the
‘energy corridor’.
Secondary
Primary
Director skills matrix
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The People Committee advises and supports
the Board in fulfilling its responsibilities across
all aspects of Contact’s people and capability
strategies, risks, policies and practices.
From time to time, the Board may create ad-hoc
committees to oversee specific areas on its behalf.
Contact does not have a Nominations Committee.
Instead, this responsibility is held by the full Board.
This reflects the importance all directors place on
ensuring the Board is performing well and has the
necessary skills.
The current members of the committees are:
CommitteeMembers
Audit and RiskSandra Dodds (Chair)
Victoria Crone
Rukumoana Schaafhausen
Health,Safety and
Environment
Elena Trout (Chair)
David Smol
Rukumoana Schaafhausen
PeopleJon Macdonald (Chair)
Robert McDonald
Sandra Dodds
Code of Conduct and policies
We expect all of our people to act honestly,
with integrity, in Contact’s best interests and
in accordance with the law, all the time. This
expectation, along with our Tikanga, is enshrined
in our Code of Conduct, which underpins our
corporate policy f ramework. Our corporate policies
address key risks and set expected standards
of behaviour for our people. Information about
how our key policies operate is in our Corporate
Governance Statement and the policies
themselves are on our website.
We have a Whistleblowing Policy which offers
protections for employees who disclose serious
wrongdoing in accordance with the process in the
policy. Our online whistleblower portal helps to
ensure we’re aware of any breaches of the Code
of Conduct or our policies, or any other illegal or
unethical activity. The portal is easily accessible
and user f riendly – anyone at Contact who is
concerned about any incident or behaviour can
use the whistleblower portal to report that matter,
anonymously if they choose. Whistleblower
disclosures are reported to the General Counsel
and CEO and where appropriate, to the Chair of the
Board to investigate and take appropriate action.
Our third Modern Slavery Statement sets out
the steps we have taken to identify, manage and
mitigate the specific risks of modern slavery in
our operations and supply chain. We also have a
Supplier Code of Conduct, updated during 2023,
which outlines the behaviours we expect f rom
suppliers, particularly regarding ethical, social
and environmental business practices as well as
expectations for information security and privacy.
Risk management and assurance
Risk Management
Our risk management f ramework enables the
Board to set an appropriate risk strategy and
ensure that risk is managed throughout the
organisation in accordance with the Board’s risk
appetite statements. The f ramework ensures we
have appropriate systems in place to identify,
assess, treat, monitor and report on material
risks and that, where applicable, the Board
sets appropriate tolerance limits. We assign
responsibility to individuals to manage identified
risks and we monitor any material change to
Contact’s risk profile.
Contact’s enterprise risk management f ramework
is supported by a range of systems and tools that
help assess and report all risk types including
environmental, social and governance risks across
the organisation.
The Contact26 Strategy has a strong focus on
ESG commitments to create long-term value.
A wide range of risks and environmental factors are
considered by the Board during the strategy setting
process including the analysis into how actions to
limit the impacts of climate change could affect the
demand for our products and services.
Our corporate governance model is vertically
integrated to ensure an appropriate level of support
and oversight of our key climate-rated risks.
• The full Board considers a wide range of risks
(including economic, environment, social and
governance risks) when reviewing the business
strategy alongside a market update. The reports
our teams produce ensure the Board understand
the key risks and issues (such as climate change)
that contribute to their decision-making.
• Top risks are reported to the Board Audit and Risk
Committee on a quarterly basis and are actively
monitored by the Leadership Team.
• The Board Health, Safety and Environment
Committee has formal oversight of climate-
related issues.
• Risks rated high and above are regularly
monitored for active management by the
Leadership Team.
• There is regular engagement with stakeholders
(including local communities and tangata
whenua as we aim to maintain our positive
relationships) to assess and communicate the
impacts of the changing environment.
Risk Capacity
& Tolerance
Strategic
Direction
Board
Approving
strategic direction,
monitoring of
performance
Governance
structures, policies
and objectives,
identification of
significant risk
Monitor the environment, respond to
stakeholder material issues, anticipate
long-term threats and opportunity
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OUR STORY
CONTENTS
• People at all levels of the organisation are
encouraged to identify and manage potential
risks to Contact.
There were no significant instances of non-
compliance with laws and regulations, no fines
were paid during the reporting period and there
were no critical concerns.
The integrated nature of our operations means
that climate-related risks are regularly assessed as
part of our strategic, operational and emerging risk
assessments. Mitigation plans for material risks are
implemented to proactively manage the impact to
Contact.
Assurance
Our business assurance team fulfils our internal
audit function and provides objective assurance of
the effectiveness of our internal control f ramework.
The team is based in-house, and draws on external
expertise where required.
The team brings a disciplined approach to
evaluating and improving the effectiveness of risk
management, internal controls and governance
processes. We use a risk-based assurance approach
driven by our risk management f ramework.
The team also assists external audits by making
findings f rom the internal assurance process
available for the external auditor to consider
when providing their opinion on the financial
statements. The team has unrestricted access
to all other departments, records and systems
of Contact, and to the Board Audit and Risk
Committee, external auditor and other third parties
as it deems necessary.
Auditors
We recognise that the role of our external auditor
is critical for the integrity of our financial reporting.
EY commenced its appointment as the Group’s
external auditor on 1 July 2022. The Audit and
Risk Committee ensures that the audit partner is
changed at least every five years.
Our External Audit Independence Policy sets out
the f ramework we use to ensure the independence
of our external auditors is maintained and their
ability to carry out their statutory audit role is
not impaired. Under this policy, the external
auditor may not do any work for Contact that
compromises, or is seen to compromise, the
independence and objectivity of the external audit
process. In addition, the external auditor confirms
its continuing independent status to the Board
every six months.
The Chair of the Audit and Risk Committee
approved EY to perform additional engagements
this year including assuring our green borrowing
programme, greenhouse gas emissions and Global
Reporting Initiative (GRI) indicators.
Representatives f rom the external auditor attend
Contact’s annual shareholder meeting, where
they’re available to answer shareholders’ questions
relating to the audit.
Board and Board Committees are provided with
ESG analysis and reporting
Management and staff across the business regularly
assess, review, analyse, monitor and report on all
risks (including ESG-related risks) within integrated
governance structures to ensure Contact takes a
proactive approach to mitigate risk impacts
The Leadership Team review all management
materials and address mitigation plans for key risks
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OUR STRATEGY
OUR STORY
CONTENTS
Remuneration report
Dear fellow shareholders,
I am pleased to present Contact’s
remuneration report for FY23 on behalf
of the Board’s People Committee.
FY23 Financial results and remuneration
Contact has delivered a solid financial result for
shareholders this year with profit of $127 million,
underlying EBITDAF* of $573 million, and operating
f ree cash flow of $282 million. Operating costs
and capital expenditure have been managed
well, while contending with inflationary pressures.
Our discretionary short-term incentive pool reflects
Contact’s performance in FY23 and any payments
under these arrangements to eligible participants
will be made in September 2023. Given the
company’s performance over the past year, we
consider executive remuneration to be appropriate.
We believe that the structure and components
of Contact’s remuneration are serving the
company well, and therefore we haven’t made
any changes to that structure over the past year.
A detailed overview of employee remuneration
is set out in Contact employee remuneration.
Details of Contact’s Short Term Incentive
Each year we consider how we might further
improve our reporting on Contact’s remuneration.
Last year we added information on the make-up of
corporate element of the Short Term Incentive for
executives. This year we’ve extended on that with
the addition of a table Corporate scorecard results
that provides more information on the targets
and results that made up the corporate part
of the Short Term Incentive for executives.
Gender pay equity
We’ve provided comprehensive information on
Contact Energy’s gender pay gap and pay equity
in Gender pay reporting. We appreciate that we
have work to do, on Contact’s pay gap in particular.
We have made good progress in our most recent
pay round, which will move our overall pay equity
f rom 96 percent at the end of our last financial
year to 98 percent as of 1 September 2024. I look
forward to being able to give more detail on our
progress in our Integrated Report next year.
We know our people are key to our success and
we are continuously looking for ways to improve as
part of our commitment to being a good employer.
We have made good progress and launched some
market leading initiatives this year and we look
forward to continuing to make progress through
FY24 and beyond.
You can read more about our overall employee
value proposition in our strategic enablers section
Transformative ways of working.
Jon Macdonald
Chair, People Committee
* EBITDAF is a non-GAAP measure. Information regarding the usefulness, calculation and reconciliation of this measure is provided
within note A2 to the financial statements.
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OUR STRATEGY
OUR STORY
CONTENTS
DirectorsBoard fees
Audit
and Risk
Committee
Health,
Safety and
Environment
Committee
People
Committee
Development
Committee*
Overseas
travelling
allowance
Ad hoc
committee
fee related
to major
projects
Total
Remuneration
Robert McDonald$300,000 $300,000
Victoria Crone $142,800$23,715 $166,515
Sandra Dodds$142,800$47,430 $13,515 $15,300$600$219,645
Jon Macdonald$142,800 $27,030$9,010$178,840
Rukumoana
Schaafhausen
$142,800$23,715$13,515 $180,030
David Smol$142,800 $13,515 $18,020$1,200$175,535
Elena Trout$142,800 $27,030 $9,010$1,200$180,040
Total$1,156,800$94,860$54,060$40,545$36,040$15,300$3,000$1,400,605
* The Development Committee was disestablished effective March 2023.
Details of the total remuneration paid to each Contact director for FY23 are as follows:
Directors’ remuneration
The total directors’ fee pool is $1,500,000 per year.
It has not been increased since it was approved
by shareholders in 2008. Actual fees paid to
directors are determined by the Board on the
recommendation of the People Committee.
Between FY22 and FY23, fees for the Board and
Committee fees increased by around 2 percent.
Directors’ fees exclude GST, where appropriate.
In addition, Board members are reimbursed for
costs directly associated with carrying out their
duties, such as travel costs.
Contact employees appointed as directors of
Contact subsidiaries do not receive any director
fees. Dane Coppell is a non-executive director of
Western Energy Services Limited and was paid
$24,750 in director fees during FY23.
FY23
Chair
per annum
Member
per annum
Board of Directors$300,000*142,800
Audit and Risk
Committee
$47,430$23,715
Health, Safety and
Environment Committee
$27,030$13,515
People Committee$27,030$13,515
Development Committee
(disestablished effective
March 2023)
$27,030$13,515
Overseas director
travelling allowance
$15,300
Ad hoc committee fee
related to major projects
$1,200
per half day
* No additional fees are paid to the Board Chair for committee roles.
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CONTENTS
Contact employee remuneration
We’re committed to paying appropriate market
rates for all our roles, and ensuring our people are
rewarded for their performance and experience.
There are three parts to employee remuneration
– fixed remuneration, pay-for-performance
remuneration, and other benefits. These combine
to attract, reward and retain high-performing
employees.
Fixed remuneration
Fixed remuneration is based on the role
responsibilities, individual performance and
experience, and current market remuneration data.
Contact targets fixed remuneration at the median
of the market range.
Pay-for-performance remuneration
Pay-for-performance remuneration recognises
and rewards high-performing senior employees
and comprises short-term incentives (cash and
deferred share rights) and long-term incentives
(performance share rights).
Short-term incentives (STI)
STIs are designed to recognise and reward high
performance with cash incentives and deferred
share rights through Contact’s equity scheme
for some higher-level roles and key talent. STIs
have a maximum potential level set reflecting the
person’s role grade, and are based on performance
measured against key performance indicators
(KPIs), which generally consist of company and
individual objectives. The Board reserves the right
to adjust STI awards if company targets are not met.
Long-term incentives (LTI)
Contact provides awards of performance share
rights through Contact’s equity scheme to
our senior people and key talent. This aims to
encourage and reward longer-term decision-
making and align participants’ interests with
Contact’s shareholders. These are subject to
performance hurdles.
Equity scheme
At 30 June 2023 there were 78 participants in
Contact’s equity scheme. For further details on the
equity scheme and the number of performance
share rights and deferred share rights granted,
exercised, lapsed and on issue at the end of the
reporting period, see note E10 of the financial
statements.
Other benefits
We know that rewards mean more than just
money, so we offer our people a range of other
benefits too, including ‘Growing Your Whānau’,
a new policy to support primary caregivers, and
‘Good to Be Home’, a $400 after-tax payment
for setting up a home office or putting towards
wellbeing. Some of our other benefits have
eligibility criteria and include: discounts for home
energy and broadband; employer-subsidised
health insurance; an employee share ownership
plan called ‘Contact Share’ (see note E11 in financial
statements for more detail); and additional benefits
and offers f rom retailers and service providers.
Chief Executive Officer and
Executive Team remuneration
The CEO and Executive Team remuneration is
reviewed by our Board each year. The Board works
closely with and is advised by Contact’s People
Committee.
The remuneration reflects the complexity of the
roles and the wide-ranging skills needed to do
them well. We also consider market remuneration
data benchmarks, look at the achievement of
performance goals and factor in creating long-
term sustainable shareholder value.
The total remuneration is made up of a fixed
remuneration component, which includes cash
salary and other employment benefits, and pay-
for-performance remuneration containing short-
term incentives (cash and equity awarded through
deferred share rights) and long-term incentives
(equity awarded through performance share rights).
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The CEO and Executive Team variable remuneration for FY23 was structured as follows:
Scheme Description Performance measures Potential
Cash STICash STI is a discretionary scheme
based on achievement of KPIs.
70% based on corporate shared KPIs (results on next page):
• 40% financial results (operating f ree cash flow, EBITDAF*,
OPEX)
• 15% safety targets
• 45% strategy delivery and key operational milestone targets
30% based on individual KPIs.
Executive Team individual KPIs are a mix of shared objectives and
goals specific to each individual.
The CEO individual KPIs for the year ending 30 June 2023
including leadership performance of Contact’s key strategic
initiatives, leadership of the executive team and stakeholder
engagement.
Executive Team maximum potential 35% of
base salary.
CEO maximum potential 50%
of base salary.
Equity STI (awarded as
deferred share rights)
Equity STI allows the participant
to acquire shares at a $0 exercise
price subject to the time-bound
exercise hurdle being achieved.
The participant’s performance rating influences the Equity STI
awarded by the Board.
The exercise hurdle to receive these is to remain employed
by Contact 2 years f rom the grant date.
Executive Team maximum potential 30% of
base salary.
CEO maximum potential 30% of base salary.
Equity LTI (awarded as
performance share rights)
Equity LTI allows the participant
to acquire shares at a $0 exercise
price subject to the exercise
hurdle being achieved.
The exercise hurdles to receive these are:
• 50% Contact’s relative total shareholder return (TSR) ranking
within an energy industry peer group of other New Zealand
NZX50 listed utilities companies.
• 50% internal hurdle related to our strategic priority of
decarbonisation. For FY23 this included renewable generation
development, stimulation of electricity demand flexibility,
and delivery of our Te Huka 3 power station.
Tested once, at year 3.
Executive Team set at 20% of base salary.
CEO set at 35% of base salary.
* EBITDAF and operating f ree cash flow are non-GAAP (generally accepted accounting practice) measures. Information regarding
the usefulness, calculation and reconciliation of these measures is provided within note A2 to the financial statements.
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76
FY23 corporate scorecard results
The table below outlines corporate performance metrics and outcomes for FY23. These are used
to determine the payout for the corporate component of the STI for the CEO and leadership team.
MeasureComponentsResultPotential awardActual award
Financial
EBITDAFAchieved
40%
Partially
achieved
Cash conversionNot achieved
OpexAchieved
Health and safety
Implementation of safety transformation programmeAchieved
15%
Partially
achieved
TISR (described in Health and safety) of controlled activitiesNot achieved
TISR of monitored activitiesNot achieved
Strategic initiatives
On-time delivery of Tauhara steam fieldNot achieved
45%
Achieved
On-time delivery of SAP for finance and generationAchieved/Exceeded
Renewable generation development pipelineMax achievement
Generation asset operational uptimeAchieved
Growth of multi-product retail customersNot achieved
* EBITDAF is measured prior to impact of AGS onerous contract movements and accounting guidance changes for ASX Market Making Treatment.
At the beginning of the year, each component of the STI is allocated a weighting, along with levels that constitute meeting target (Good), exceeding target (Great) and maximum achievement
(Outstanding). For each component, failure to reach target results in zero payout. A result at or above target results in payment between 50% and 100% of the award available for that component,
based on the result relative to the pre-agreed range between target and maximum achievement.
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CEO remuneration
The following table details the nature and amount of remuneration paid to Mike Fuge for his time
as CEO during the year.
CEO remuneration for the period ended 30 June 2023
PositionFixed remunerationPay-for-performance remuneration
Total
remuneration
$
Salary
paid
$
Benefits
$
Subtotal
$
Cash STI
$
Equity
STI $
Equity
LTI $
Subtotal
$
FY231,195,77947,037
1
1,242,815291,292
2
174,584
3
418,523
4
884,3992,127,214
Five-year CEO remuneration summary
Financial
year
Total
remuneration
paid
5
Percentage
Cash STI
awarded
against
maximum
Percentage
vested Equity
STI against
maximum
Span of
Equity STI
performance
period
Percentage vested
Equity LTI against
maximum
Span of
Equity LTI
performance
period
Mike Fuge
FY23$2,127,21449%50%2020–20220%n/a
FY22$2,128,60357%0%n/a0%n/a
FY21$2,280,84075%0%n/a0%n/a
FY20
6
$669,64140%0%n/a0%n/a
Dennis Barnes
FY20
7
$995,56632%100%2017–2019
2018–2019
2015 Options/PSR 89.54%
2016 Options/PSR 50%
2015–2020
2016–2020
FY19$1,787,81678%100%2016–20182013 Options 100%
8
2014 Options 100%
2013–2018
2014–2019
-10%
-20%
30 June 202330 June 201930 June 202030 June 202130 June 2022
0%
10%
20%
30%
40%
Five-year summary TSR
9
performance graph
CompanyNZX50Peer group
10
$0
$500,000
$1,000,000
$1,500,000
$2,000,000
$2,500,000
$3,000,000
Fixed
remuneration
Scenario chart
The scenario chart below demonstrates the elements
of Mike Fuge’s CEO remuneration design for FY23.
Maximum
potential
remuneration
On-plan
remuneration
Base salary & benefits
Cash STI
Equity LTI
Equity STI
1 Benefits include 3% Kiwisaver contribution calculated on
remuneration amounts including cash STI, and health insurance.
2 Cash STI for FY23 period 49% of maximum potential, paid in FY24
(September 2023).
3 Equity STI, 49% of maximum potential, based on fair value
allocation. To be granted October 2023 and tested October 2025.
4 Equity LTI is based on fair value allocation. To be granted October
2023 and tested October 2026.
5 Total remuneration paid includes salary, benefits, Cash STI,
and value of STI and LTI Equity (paid in shares).
6 24 February 2020 – 30 June 2020.
7 July 2019 – 28 February 2020.
8 100% of STI and LTI Equity vested as a result of Origin selling
its shareholding in Contact triggering vesting of equity due
to the change of control.
9 TSR calculated using the volume-weighted average price for
the 3 months prior to year end.
10 Peer group is a simple average of Meridian, Genesis, Mercury,
Vector and Manawa, with Manawa only in the group f rom FY18.
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Group
1
employees who earn
over $100k
The table shows the number of our people
(including any who have left) who received
remuneration and other benefits during FY23 of
at least $100,000 for the year ended 30 June 2023.
The value of remuneration benefits analysed
includes:
• fixed remuneration including allowance/overtime
payments
• employer superannuation contributions
• short-term cash incentives relating to FY22
performance but paid in FY23 (Contact and
Simply Energy)
• the value of equity-based incentives at fair value
allocation received during FY23 (Contact)
• the value of Contact Share received during FY23
(Contact)
• redundancy and other payments made on
termination of employment.
The figures do not include; amounts paid after
30 June 2023 that relate to the year ended
30 June 2023, the remuneration (and any other
benefits) of the Contact CEO, Mike Fuge, as they
are disclosed in CEO remuneration.
1 Excludes Drylandcarbon and Forest Partners.
2 Excludes 42 former employees across the group (excluding Drylandcarbon and Forest Partners).
Table of employees who earn over $100k
Remuneration bandNumber of employees
$100,001–$110,00060
$110,001–$120,00048
$120,001–$130,00071
$130,001–$140,00072
$140,001–$150,00061
$150,001–$160,00063
$160,001–$170,00062
$170,001–$180,00040
$180,001–$190,00025
$190,001–$200,00020
$200,001–$210,00017
$210,001–$220,00013
$220,001–$230,00019
$230,001–$240,0008
$240,001–$250,00010
$250,001–$260,0003
$260,001–$270,0009
$270,001–$280,0001
$280,001–$290,0002
$290,001–$300,0003
$300,001–$310,0002
$310,001–$320,0003
$320,001–$330,0002
$330,001–$340,0003
$340,001–$350,0003
$350,001–$360,0001
Remuneration bandNumber of employees
$360,001–$370,0003
$370,001–$380,0003
$400,001–$410,0003
$410,001–$420,0001
$420,001–$430,0001
$440,001–$450,0001
$460,001–$470,0001
$470,001–$480,0001
$490,001–$500,0001
$560,001–$570,0001
$580,001–$590,0001
$620,001–$630,0001
$680,001–$690,0001
$700,001–$710,0001
$710,001–$720,0001
$720,001–$730,0001
$730,001–$740,0001
$750,001–$760,0001
$850,001–$860,0001
$990,001–$1,000,0001
Grand Total703
2
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Career level
% Women
population
% Men
populationPay equity
Pay gap
(hourly rate
average)
Executive0.2%0.7%N/A11.6%
Strategic Senior Management1.4%3.3%99.4%7.1%
Operational Management/National Specialist5.5%11.7%98.4%4.4%
Team Leader/Technical Specialist16.1%29.4%96.8%14.7%
Team Member23.8%7.9%99.2%2.5%
Overall47%53%96%33.7%
Gender pay reporting
Contact’s commitment
One of the principles of our Tikanga (our moral
compass) is to put our energy into things that
matter. Being inclusive, encouraging diversity and
expressions of ideas and opinions is a key focus of
that. We are committed to building a workforce
that reflects, and is inclusive of, the diverse
communities of Aotearoa.
Understanding our pay reporting
Pay reporting is broadly defined as:
Gender parity – when men and women are equally
represented at all levels at Contact.
Gender pay gap – the gap between the pay of
women and the pay of men.
Pay gap calculation:
average male hourly rate –
average female hourly rate
average male hourly rate
Closing the gender pay gap typically relies on
addressing all of these elements. Pay equity (equal
pay for equal work) will typically not close the overall
gender gap especially if genders are not equally
represented at each level of the organisation.
Gender pay equity – equal pay for equal work –
that is people undertaking the same work (roles
requiring a similar level of skills, knowledge, and
accountabilities) being paid the same regardless
of gender. (Note, Equal pay is a legal requirement
in New Zealand. We have processes and monitoring
in place to ensure our people are treated and paid
fairly, meeting both our legal and moral obligations.)
Pay equity calculation:
average female
(fixed remuneration/midpoint of salary range)
average male
(fixed remuneration/midpoint of salary range)
Contact’s pay reporting
We recognise and respect that gender is not binary.
For this reporting we have calculated our gender pay
equity and pay gap only as the difference between
those who identify as Women and Men (around one
percent of our people identify as gender diverse).
Contact’s average pay gap is 34.1% (median 47.3%).
There are two key drivers of our gender pay gap.
The first is a higher proportion of our women in
our customer channels and the second is a lower
proportion of woman in highly skilled energy roles.
Closing our gaps requires us to improve the gender
balance with these areas.
Contact’s pay equity sits at 96%. We assess all
roles at Contact based on the skills, capability
and experience required for the role. We then use
market data to apply an appropriate remuneration
range for each role. Roles are then grouped into pay
bands, which cluster similar-sized roles together.
The bands contain different roles that may be filled
by people with a range of experience. This can
include people recently promoted into higher roles
or bands, and who sit at the lower end of the range.
Each year, as part of our annual salary review,
we review all our data to ensure that we are
maintaining our commitment to gender pay
equity, and make adjustments if required.
We remain committed to achieving more balance
of gender across all levels at Contact.
We’re implementing a number of initiatives to drive
improvement, including working with external
partners to improve female participation in some
historically male-dominated fields, applying
gender recruitment targets where appropriate
to increase the representation of women, and a
continued focus to promote women internally into
more senior-level roles.
We recognise that these activities will take time to
have an impact.
Additional Contact remuneration
disclosures
• CEO-to-employee pay ratio, 24:1. The ratio
between the total annual compensation of the
CEO and the median employee compensation.
• CEO-to-employee pay increase ratio, -0.7:1.
The ratio of the percentage increase in annual
total compensation for the CEO to the median
percentage increase.
• Contact does not implement any clawback
practices on employee remuneration other than
in situations permitted by Aotearoa New Zealand
legislation (e.g. for correction of overpayments).
• Contact does not have a share ownership
requirement for the CEO or Executive Team.
• The notice period for Mike Fuge in his role as
CEO is six months.
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Statutory
disclosures
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80
Statutory disclosures
GOVERNANCE
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FINANCIAL
STATEMENTS
ABOUT US
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CONTENTS
Statutory disclosures
Disclosures of interests by directors
The table below lists the general disclosures of interest by directors of
Contact Energy Limited as at 30 June 2023 in accordance with section
140 of the Companies Act 1993.
Robert McDonald
University of Auckland CouncilMember
University of Auckland Business School Advisory BoardChair
Fletcher Building LimitedDirector
AIA LimitedDirector
Chartered Accountants Australia & New ZealandDirector
Victoria Crone
Statistics New Zealand Chair
Figure.NZCo-Chair
ASB Bank LimitedDirector
Variety – the Children’s Charity Chair
Sandra Dodds
Beca Group LimitedDirector
Snowy Hydro Limited (Australian Government owned entity)Director
OceanaGold Limited (listed TSX & ASX)Director
Jon Macdonald
Sharesies Limited and various subsidiariesDirector
Titan Parent New Zealand Limited (Parent company
of Trade Me Ltd).
Director
Mitre 10 (New Zealand) Ltd and various subsidiariesDirector
Summer of Technology LimitedDirector
My Food Bag Group LimitedDirector
Rukumoana Schaafhausen
Department of Internal Affairs Strategic Advisory CommitteeMember
Te Rau o te KorimakoDirector
Kiwi Group Capital LimitedDirector
Alvarium Investments (NZ) LimitedDirector
Ministry of Housing and Urban Development’s Strategic
Advisory Committee
Member
AgResearch LimitedDirector
KGS LimitedDirector
Te Waharoa Investments LimitedDirector
Miro (Hautupua) LimitedDirector
Water Governance Board, Waikato District CouncilDirector
Tindall FoundationTrustee
Princes Trust NZTrustee
Equippers Church TrustTrustee
David Smol
Department of Internal Affairs’ External Advisory CommitteeChair
Ministry of Social Development’s Risk and Audit CommitteeChair
New Zealand Transport AgencyBoard Member
The Co-operative Bank LimitedDirector
Victoria Link LimitedChair
Ministry of Housing and Urban Development’s Strategic
Advisory Committee
Member
GNS Science, Te Pū Ao (Institute of Geological and Nuclear
Sciences Limited)
Chair
Elena Trout
Worksafe’s Audit, Risk & Finance CommitteeIndependent Chair
Opuha Water LimitedIndependent Director
Spencer Henshaw Limited Independent Director
Te Rāhui Herenga Waka Whakatāne LimitedIndependent Director
Citycare LimitedIndependent Director
Hapaitia LimitedIndependent Director
Ara Ake LimitedIndependent Director
Waihanga Ara Rau (Construction and Inf rastructure)
Workforce Development Council
Co-Chair
Callaghan InnovationIndependent Director
Ngapuhi Asset Holding Company Limited and various
subsidiaries
Independent Director
Energy Efficiency and Conservation Authority (EECA)Chair
Harrison Grierson Holdings Limited and various subsidiariesIndependent Director
Motiti Investments LimitedDirector
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Information used by directors
No director issued a notice requesting to use information received in his
or her capacity as a director that would not otherwise be available to the
director.
Indemnity and insurance
In accordance with section 162 of the Companies Act 1993 and the constitution
of the company, Contact has continued to indemnify and insure its directors
and officers, including directors of subsidiaries, against potential liability or
costs incurred in any proceeding, except to the extent prohibited by law.
Director’s security participation
The Board encourages directors to hold a minimum of 20,000 Contact shares
within three years of appointment, subject to personal circumstances, to
further align the interests of directors with the interests of shareholders.
Securities of the company in which each director has a relevant interest
at 30 June 2023
DirectorOrdinary sharesBondsCapital Bonds
Robert McDonald34,602100,000
Victoria Crone*22,389*
Sandra Dodds15,852
Jon Macdonald24,91613,000 20,000
Rukumoana Schaafhausen–
David Smol21,945
Elena Trout22,883
* In addition, Victoria Crone has an interest in 4,401 ordinary shares as a trustee of a family trust.
Securities dealings of directors
During the year, Contact directors acquired/redeemed a relevant interest in
securities as follows. Consideration per share/bond is stated in NZD unless
otherwise specified.
Director
Date of
transaction
Nature of
transaction
Consideration
per share/
bond
Number
of shares/
bonds
Robert
McDonald
11/10/22Acquisition of Bonds
(CEN070) upon
allotment
$1.00100,000
15/11/22Redemption of Bonds
(CEN040) on maturity
$1.0035,000
Victoria
Crone
27/9/22Acquisition of ordinary
shares under DRP
$7.8677529
Sandra
Dodds
27/9/22Acquisition of ordinary
shares under DRP
$7.8677399
30/3/23Acquisition of ordinary
shares under DRP
$7.5189283
Jon
Macdonald
27/9/22Acquisition of ordinary
shares under DRP
$7.8677579
11/10/22Acquisition of Bonds
(CEN070) upon
allotment
$1.0013,000
30/3/23Acquisition of ordinary
shares under DRP
$7.5189407
David Smol27/9/22Acquisition of ordinary
shares under DRP
$7.8677436
30/3/23Acquisition of ordinary
shares under DRP
$7.5189308
Elena Trout27/9/22Acquisition of ordinary
shares under DRP
$7.8677531
30/3/23Acquisition of ordinary
shares under DRP
$7.5189374
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Shareholder statistics
Twenty largest shareholders at 30 June 2023
Number of
ordinary shares
% of ordinary
shares
National Nominees New Zealand Limited61,460,0127.83
HSBC Nominees (New Zealand) Limited54,091,7106.89
HSBC Nominees (New Zealand) Limited49,691,5976.33
Custodial Services Limited48,491,1556.18
Bnp Paribas Nominees NZ Limited Bpss4046,236,6895.89
JPMORGAN Chase Bank36,937,4214.71
Citibank Nominees (Nz) Ltd36,745,2304.68
Accident Compensation Corporation31,553,9084.02
FNZ Custodians Limited29,240,0913.73
New Zealand Superannuation Fund
Nominees Limited
22,993,1882.93
Tea Custodians Limited22,317,4062.84
JBWERE (Nz) Nominees Limited19,735,3062.51
Forsyth Barr Custodians Limited17,872,7282.28
Premier Nominees Limited14,042,5621.79
New Zealand Depository Nominee12,796,8941.63
New Zealand Permanent Trustees Limited12,653,8161.61
Cogent Nominees Limited9,097,0901.16
Private Nominees Limited7,491,5770.95
J P Morgan Nominees Australia Pty Limited7,035,9890.9
Public Trust6,831,4750.87
Total for top 20547,315,84469.73
Distribution of ordinary shares and shareholders at 30 June 2023
Size of holding
Number of
shareholders
% of
shareholders
Number of
ordinary shares
% of
ordinary
shares
1–1,000 25,143 42.916,646,601 2.12
1,001–5,00027,444 46.8250,919,737 6.49
5,001–10,0003,399 5.824,078,365 3.07
10,001–50,0002,319 3.9644,519,092 5.67
50,001–100,000188 0.3212,899,980 1.64
100,001 and over120 0.2635,899,679 81.01
Total58,613 100.00784,963,454100.00
Substantial product holders
According to notices given under the Financial Markets Conduct Act 2013,
the following persons were substantial product holders of the company as
at 30 June 2023:
Substantial product
holder
Number of ordinary shares in
which relevant interest is held
Date of notice
Milford Asset Management
Limited
47,603,64826 January 2022
The total number of voting securities of Contact at 30 June 2023 was
784,963,454 fully paid ordinary shares.
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Bondholder statistics
Twenty largest CEN050 bondholders at 30 June 2023
Number of
CEN050 bonds
% of CEN050
bonds
Custodial Services Limited23,081,000 23.08
FNZ Custodians Limited12,191,000 12.19
Bnp Paribas Nominees (Nz) Limited10,500,000 10.50
Bnp Paribas Nominees NZ Limited Bpss408,469,000 8.47
Forsyth Barr Custodians Limited5,436,000 5.44
Citibank Nominees (Nz) Ltd5,106,000 5.11
HSBC Nominees (New Zealand) Limited4,530,000 4.53
Tea Custodians Limited3,375,000 3.38
Forsyth Barr Custodians Limited2,935,000 2.94
Investment Custodial Services Limited2,812,000 2.81
University Of Otago Foundation Trust1,750,000 1.75
JBWERE (Nz) Nominees Limited1,667,000 1.67
FNZ Custodians Limited1,509,000 1.51
HSBC Nominees (New Zealand) Limited1,300,000 1.30
Mt Nominees Limited1,241,000 1.24
NZ Permanent Trustees Ltd Grp Invstmnt Fund
No 20
998,000 1
Woolf Fisher Trust Inc950,000 0.95
Cogent Nominees Limited820,000 0.82
Dunedin City Council750,000 0.75
Hobson Wealth Custodian Limited737,000 0.74
Total for top 20 90,157,000 90.18
Distribution of CEN050 bonds and bondholders at 30 June 2023
Size of holding
Number of
bondholders
% of
bondholders
Number of
bonds% of bonds
1,001–5,00052.5625,000 0.03
5,001–10,0004121.03401,000 0.40
10,001–50,00010553.852,797,000 2.80
50,001–100,000199.741,463,000 1.46
100,001 and over2512.8295,314,000 95.31
Total195100.00100,000,000100.00
Twenty largest CEN060 bondholders at 30 June 2023
Number of
CEN060 bonds
% of CEN060
bonds
Forsyth Barr Custodians Limited53,668,000 23.85
JBWERE (Nz) Nominees Limited35,764,000 15.90
Custodial Services Limited31,104,000 13.82
New Zealand Permanent Trustees Limited17,909,000 7.96
Hobson Wealth Custodian Limited15,548,000 6.91
National Nominees New Zealand Limited14,480,000 6.44
FNZ Custodians Limited11,403,000 5.07
Forsyth Barr Custodians Limited4,294,000 1.91
Adminis Custodial Nominees Limited2,007,000 0.89
Tea Custodians Limited1,857,000 0.83
Mmc Limited1,800,000 0.80
Francis Horton Tuck1,640,000 0.73
Investment Custodial Services Limited1,489,000 0.66
Bnp Paribas Nominees NZ Limited Bpss401,047,000 0.47
University Of Otago Foundation Trust1,000,000 0.44
Fletcher Building Educational Fund900,000 0.40
Hobson Wealth Custodian Limited864,000 0.38
Custodial Services Limited713,000 0.32
FNZ Custodians Limited706,000 0.31
Jml Capital Limited650,000 0.29
Total for top 20 198,843,000 88.38
Distribution of CEN060 bonds and bondholders at 30 June 2023
Size of holding
Number of
bondholders
% of
bondholders
Number of
bonds% of bonds
1,001–5,000799.88395,000 0.18
5,001–10,00022227.752,176,000 0.97
10,001–50,00039849.7510,298,000 4.58
50,001–100,000465.753,742,000 1.66
100,001 and over556.88208,389,000 92.62
Total800100.00225,000,000100.00
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Twenty largest CEN070 bondholders at 30 June 2023
Number of
CEN070 bonds
% of CEN070
bonds
Custodial Services Limited81,241,000 32.5
Forsyth Barr Custodians Limited36,368,000 14.55
FNZ Custodians Limited23,057,000 9.22
JBWERE (Nz) Nominees Limited20,195,000 8.08
Investment Custodial Services Limited11,078,000 4.43
HSBC Nominees (New Zealand) Limited5,760,000 2.30
Hobson Wealth Custodian Limited5,573,000 2.23
Forsyth Barr Custodians Limited4,821,000 1.93
Citibank Nominees (Nz) Ltd4,040,000 1.62
HSBC Nominees (New Zealand) Limited3,240,000 1.30
New Zealand Permanent Trustees Limited2,948,000 1.18
Pt (Booster Investments) Nominees Limited2,880,000 1.15
FNZ Custodians Limited2,100,000 0.84
ANZ Wholesale NZ Fixed Interest Fund2,050,000 0.82
Dunedin City Council1,900,000 0.76
Cogent Nominees Limited1,270,000 0.51
Fletcher Building Educational Fund1,100,000 0.44
Tea Custodians Limited950,000 0.38
Mmc Limited915,000 0.37
FNZ Custodians Limited849,000 0.34
Total for top 20 212,335,000 84.95
Distribution of CEN070 bonds and bondholders at 30 June 2023
Size of holding
Number of
bondholders
% of
bondholders
Number of
bonds% of bonds
1,001–5,000748.14370,000 0.15
5,001–10,00016217.821,542,000 0.62
10,001–50,00051756.8813,598,000 5.44
50,001–100,000808.86,109,000 2.44
100,001 and over768.36228,381,000 91.35
Total909100.00250,000,000100.00
Twenty largest CEN080 bondholders at 30 June 2023
Number of
CEN080 bonds
% of CEN080
bonds
Custodial Services Limited64,745,000 21.58
National Nominees New Zealand Limited47,650,000 15.88
Forsyth Barr Custodians Limited44,927,000 14.98
FNZ Custodians Limited20,611,000 6.87
New Zealand Permanent Trustees Limited10,900,000 3.63
Mmc Limited10,800,000 3.6
Tea Custodians Limited7,474,000 2.49
Hobson Wealth Custodian Limited7,275,000 2.42
HSBC Nominees (New Zealand) Limited7,050,000 2.35
Westpac Banking Corporation7,013,000 2.34
Forsyth Barr Custodians Limited6,122,000 2.04
Bank Of New Zealand Wellington Treasury Operations5,925,000 1.98
Bnp Paribas Nominees NZ Limited Bpss405,600,000 1.87
Premier Nominees Ltd Armstrong Jones Secure
Income Fund
4,700,000 1.57
Investment Custodial Services Limited4,120,000 1.37
NZ Permanent Trustees Ltd Grp Invstmnt Fund No 204,051,000 1.35
JBWERE (Nz) Nominees Limited4,035,000 1.35
ANZ Wholesale NZ Fixed Interest Fund3,600,000 1.2
Citibank Nominees (Nz) Ltd2,500,000 0.83
Rodney Keith Deppe & Marianne Caroline Deppe1,896,000 0.63
Total for top 20 270,994,000 90.33
Distribution of CEN080 bonds and bondholders at 30 June 2023
Size of holding
Number of
bondholders
% of
bondholders
Number of
bonds% of bonds
1,001–5,000173.9185,000 0.03
5,001–10,0007116.32694,000 0.23
10,001–50,00024255.637,278,000 2.43
50,001–100,0005312.184,306,000 1.44
100,001 and over5211.95287,637,000 95.88
Total435100.00300,000,000100.00
85
INTEGRATED
REPORT
2023
Statutory disclosures
GOVERNANCE
MATTERS
GRI AND TCFD
DIRECTORIES
FINANCIAL
STATEMENTS
ABOUT US
ENABLING
OUR STRATEGY
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CONTENTS
Other disclosures
Directors of Contact Energy Limited and subsidiaries
The following people held office as directors of Contact Energy Limited
as at 30 June 2023: Robert McDonald, Victoria Crone, Sandra Dodds,
Jon Macdonald, Rukumoana Schaafhausen, David Smol and Elena Trout.
The below table lists the subsidiaries of Contact Energy Limited during FY23
and any changes to those subsidiaries and among the people who held
office as directors.
Company nameDirectorsFurther information
Simply Energy
Limited
Dorian Devers
James Flannery
Jacqui Nelson
Murray Dyer and Stephen Peterson
ceased to be directors on
1 July 2022.
Western Energy
Services Limited
Dane Coppell
Dorian Devers
Michael Dunstall
Jacqui Nelson
There have been no changes
among the people who hold
office as directors during FY23.
Contact Energy
Trustee Company
Limited
Jan Bibby
Kirsten Clayton
There have been no changes
among the people who hold
office as directors during FY23.
Contact Energy
Risk Limited
Antony Balfour Will
Dorian Devers
Mike Fuge
There have been no changes
among the people who hold
office as directors during FY23.
Contact Energy
Solar Limited
Kirsten Clayton
Saralaya Frost
Jacqui Nelson
Incorporated on 19 April 2023
with all directors appointed on the
same date.
Contact Energy
Solar Holdings GP
Limited
Kirsten Clayton
Saralaya Frost
Jacqui Nelson
Incorporated on 19 April 2023
with all directors appointed on the
same date.
NZX Waivers
There were no waivers granted by NZX or relied on by Contact in the
12 months preceding 30 June 2023.
Stock Exchange listings
Contact’s ordinary shares are listed and quoted on the NZX Main Board and
the Australian Securities Exchange (ASX) under the company code ‘CEN’.
Contact has three tranches of green retail bonds listed and quoted on the
NZX Debt Market under the company codes CEN050, CEN070 and CEN080,
and one tranche of green capital bonds listed and quoted on the NZX Debt
Market under the company code ‘CEN060’. Contact’s listing on the ASX is as
a Foreign Exempt Listing. For the purposes of ASX listing rule 1.15.3, Contact
confirms that it continues to comply with the NZX listing rules.
Exercise of NZX disciplinary powers
NZX did not exercise any of its powers under Listing Rule 9.9.3 in relation to
Contact during FY23.
Auditor fees
See note E2 of the financial statements.
Donations
In accordance with section 211(1)(h) of the Companies Act 1993, Contact
records that it donated $76,872 in FY23 including charitable donations,
and where we have given a koha. Donations are made on the basis that the
recipient is not obliged to provide any service such as promoting Contact’s
brand and are separate f rom Contact’s sponsorship activity. No political
contributions were made during the year. Find out more about our other
community contributions in Being a good neighbour.
Credit rating
Contact Energy Limited has a Standard & Poor’s long-term credit rating
of BBB/stable and short-term rating of A-2.
The $100 million unsubordinated, unsecured fixed rate bonds issued
in March 2019 are rated BBB by Standard & Poor’s.
The $225 million subordinated, unsecured, redeemable, fixed rate capital
bonds issued in November 2021 are rated BB+ by Standard & Poor’s.
The $250 million unsubordinated, unsecured fixed rate bonds issued
in October 2022 are rated BBB by Standard & Poor’s.
The $300 million unsubordinated, unsecured fixed rate bonds issued
in April 2023 are rated BBB by Standard & Poor’s.
86
INTEGRATED
REPORT
2023
Statutory disclosures
GOVERNANCE
MATTERS
GRI AND TCFD
DIRECTORIES
FINANCIAL
STATEMENTS
ABOUT US
ENABLING
OUR STRATEGY
OUR STORY
CONTENTS
Financial
statements
INTEGRATED
REPORT
2023
87
Financial statements
for the year ended 30 June 2023
GOVERNANCE
MATTERS
GRI AND TCFD
DIRECTORIES
FINANCIAL
STATEMENTS
ABOUT US
ENABLING
OUR STRATEGY
OUR STORY
CONTENTS
Financial statements
Contents
About these financial statements
Statement of comprehensive income
Statement of cash flows
Statement of financial position
Statement of changes in equity
Notes to the financial statements
A. Our performance
A1. Segments
A2. Earnings
A3. Free cash flow
B. Our funding
B1. Capital structure
B2. Share capital
B3. Distributions
B4. Borrowings
B5. Net interest expense
C. Our assets
C1. Property, plant and equipment and
intangible assets
C2. Goodwill and asset impairment testing
D. Our financial risks
D1. Market risk
D2. Liquidity risk
D3. Credit risk
E. Other disclosures
E1. Tax
E2. Operating expenses
E3. Inventories
E4. Trade and other receivables
E5. Trade and other payables
E6. Provisions
E7. Profit to operating cash flows
E8. Hedging activities
E9. Financial instruments at fair value
E10. Financial instruments at amortised cost
E11. Share-based compensation
E12. Related parties
E13. New accounting standards
E14. Contingencies
INTEGRATED
REPORT
2023
88
Financial statements
for the year ended 30 June 2023
GOVERNANCE
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About these
financial statements
For the year ended 30 June 2023
These financial statements are for Contact,
a group made up of Contact Energy Limited,
its subsidiaries and its interests in associates
and joint arrangements.
Contact Energy Limited is registered in New Zealand under the Companies
Act 1993. It is listed on the New Zealand Stock Exchange (NZX) and the
Australian Securities Exchange (ASX) and has bonds listed on the NZX debt
market. Contact is an FMC reporting entity under the Financial Markets
Conduct Act 2013.
Contact’s financial statements are prepared:
• in accordance with New Zealand generally accepted accounting practice
(GAAP) and comply with New Zealand equivalents to International Financial
Reporting Standards (IFRS) and IFRS as appropriate for profit-oriented
entities
• in millions of New Zealand dollars (NZD) unless otherwise noted
• on a historical cost basis except for financial instruments held at fair value
• using the same accounting policies for all reporting periods presented
• with certain comparative amounts reclassified to conform to the current
year’s presentation.
Estimates and judgements are made in applying Contact’s accounting
policies. Areas that involve a higher level of estimation or judgement are:
• useful lives of property, plant and equipment and intangible assets (note C1)
• impairment testing of cash-generating units and future generation
development capital work in progress (note C2)
• fair value measurement of financial instruments (notes D1 and E9)
• provision for future restoration and rehabilitation obligations and the
Ahuroa Gas Storage facility (AGS) onerous contract provision (note E6).
The financial statements were authorised on behalf of the Contact Energy
Limited Board of Directors on 11 August 2023.
Robert McDonald Sandra Dodds
Chair Chair, Audit and Risk Committee
INTEGRATED
REPORT
2023
89
Financial statements
for the year ended 30 June 2023
GOVERNANCE
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Statement of
comprehensive income
For the year ended 30 June 2023
$mNote20232022
RevenueA22,1182,387
Operating expensesA2(1,613)(1,820)
Interest expenseB5(45)(36)
Interest revenueB54–
Depreciation and amortisationC1(224)(262)
Change in fair value of financial instrumentsD1(63)(16)
Profit before tax 177253
Tax expenseE1(50)(71)
Profit 127182
Items that may be reclassified to profit/(loss):
Change in hedge reserves (net of tax)E8 73(31)
Comprehensive income 200151
Profit per share (cents) – basic and diluted 16.3 23.4
Profit before tax includes an onerous contract provision relating to AGS of $116 million, of which
$3 million is in interest expense. Excluding the onerous contract provision, Profit before tax would
be $293 million, Profit would be $211 million and profit per share (basic and diluted) would be
26.9 cents per share.
Statement of
cash flows
For the year ended 30 June 2023
$mNote20232022
Receipts f rom customers2,1172,406
Payments to suppliers and employees(1,592)(1,880)
Interest paid(25)(28)
Tax paid(105)(89)
Operating cash flowsE7395409
Purchase and construction of assets(541)(347)
Capitalised interest(44)(19)
Realised gains/(losses) on market derivatives(27)(9)
Investment in associates(11)(11)
Proceeds f rom sale of assets161
Deferred consideration for acquisition of subsidiaries(11)(5)
Investing cash flows (618)(390)
Dividends paidB3(243)(242)
Proceeds f rom borrowings1,092536
Repayment of borrowings(650)(291)
Financing costs(4)(4)
Financing cash flows 195(1)
Net cash flow(28)18
Add: cash at the beginning of the year168150
Cash at the end of the yearB4140168
INTEGRATED
REPORT
2023
90
Financial statements
for the year ended 30 June 2023
GOVERNANCE
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DIRECTORIES
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STATEMENTS
ABOUT US
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Statement of
financial position
At 30 June 2023
$mNote20232022
Cash and cash equivalentsB4140168
Trade and other receivablesE4249227
InventoriesE34858
Intangible assetsC13327
Derivative financial instrumentsD112323
Assets held for sale – 5
Total current assets
593508
Property, plant and equipmentC14,6154,095
Intangible assetsC1202200
InventoriesE337–
GoodwillC2214214
Investments in associatesE123121
Derivative financial instrumentsD1116128
Total non-current assets 5,2154,658
Total assets 5,8085,166
Trade and other payablesE5275261
Tax payable3336
BorrowingsB4384287
Derivative financial instrumentsD18398
ProvisionsE6515
Total current liabilities 780697
BorrowingsB41,172812
Derivative financial instrumentsD1159128
ProvisionsE6*27758
Deferred taxE1589616
Other non-current liabilities2715
Total non-current liabilities 2,2241,629
Total liabilities 3,0042,326
Net assets 2,8042,840
Share capitalB21,9881,955
Retained earnings813958
Hedge reservesE8(9)(82)
Share-based compensation reserveE11118
Shareholders’ equity
2,8042,840
* Non-current provisions include an onerous contract provision relating to AGS of
$116 million.
INTEGRATED
REPORT
2023
91
Financial statements
for the year ended 30 June 2023
GOVERNANCE
MATTERS
GRI AND TCFD
DIRECTORIES
FINANCIAL
STATEMENTS
ABOUT US
ENABLING
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Statement of
changes in equity
For the year ended 30 June 2023
$mNote
Share
capital
Retained
earnings
Hedge
reserves
Share-based
compensation
reserves
Shareholders’
equity
Balance at 1 July 2021 1,9221,048(51)82,927
Profit–182––182
Change in hedge reserves (net of tax)E8––(31)–(31)
Change in share capitalB233–––33
Dividends paidB3–(272)––(272)
Balance at 30 June 2022
1,955959(82)82,840
Profit–127––127
Change in hedge reserves (net of tax)E8––73–73
Change in share-based compensation reserveE11–––33
Change in share capitalB233–––33
Dividends paidB3–(273)––(273)
Balance at 30 June 2023 1,988 813(9)11 2,804
INTEGRATED
REPORT
2023
92
Financial statements
for the year ended 30 June 2023
GOVERNANCE
MATTERS
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DIRECTORIES
FINANCIAL
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Notes to the financial statements
A. Our performance
A1. Segments
Contact reports activities under the Wholesale segment and the Retail segment.
The Wholesale segment includes revenue f rom the sale of electricity to the
wholesale electricity market, to Commercial & Industrial (C&I) customers and
to the Retail segment, less the cost to generate and/or purchase the electricity
and costs to serve and distribute electricity to C&I customers.
The results of Simply Energy Limited and Western Energy Services Limited
are included in the Wholesale segment. The results of Contact Energy Risk
Limited have been allocated across the operating segments based on fixed
asset values, revenues, and headcount.
The Retail segment includes revenue f rom delivering electricity, natural gas,
broadband and other products and services to mass market customers less
the cost of purchasing those products and services, and the cost to serve and
distribute electricity to customers.
‘Unallocated’ includes corporate functions not directly allocated to the
operating segments.
The Retail segment purchases electricity f rom the Wholesale segment
at a fixed price in a manner similar to transactions with third parties.
A2. Earnings
The table on the next page provides a breakdown of Contact’s revenue,
expenses and earnings before interest, tax, depreciation, amortisation and
changes in fair value of financial instruments (EBITDAF) by segment, and
a reconciliation f rom EBITDAF to profit reported under NZ GAAP. EBITDAF
is used to monitor performance and is a non-GAAP profit measure.
Within the segment results, change in fair value of financial instruments
are realised and unrealised fair value gains/losses on financial instruments
that are not designated in a hedging relationship, excluding realised gains/
losses on those financial instruments that are entered into by Contact for risk
management purposes. It also includes hedge accounting ineffectiveness and
the effect of credit risk.
The following reclassifications have been made within the segment results
to align with previous IFRS Interpretation Committee guidance relating to
derivatives not designated into a hedging relationship:
• $27 million (2022: $9 million) of realised losses f rom market derivatives not in a
hedge relationship have been reclassified to ‘Change in fair value of financial
instruments’. These were previously presented as ‘Other market costs’.
• $45 million (2022: $21 million) of realised losses on risk management
derivatives not in a hedge relationship have been separated to its own line
within EBITDAF. These were previously presented in ‘Other market costs’
and ‘Electricity purchases, net of hedging’.
Change in fair value of financial instruments in the Statement of Comprehensive
Income includes both ‘realised gains/losses on risk management derivatives not
in a hedge relationship’ and, change in fair value of financial instruments’ f rom
the segment results.
The key revenue categories are:
• Electricity and gas
Electricity and gas revenue (including mass market electricity, C&I electricity
and gas) is recognised when energy is supplied for customer consumption.
• Wholesale electricity, net of hedging
Revenue received f rom electricity generated and sold through the wholesale
market, the net settlement of electricity hedges sold on the electricity
futures markets and to generators, other retailers and industrial customers.
Revenue is recognised as the energy is delivered.
• Electricity-related services
Revenue f rom the sale of complementary products and services to the wholesale
market for the provision of instantaneous reserves, f requency keeping and other
ancillary services. Revenue is recognised as the services are provided.
• Steam and broadband
Revenue f rom the sale of steam is recognised as the steam is delivered.
Broadband revenue is recognised as the broadband services are provided.
Revenue recognition involves the calculation of unbilled revenue accruals
for mass market, C&I electricity and gas, as well as the recognition of contract
assets (note E4).
Simply Energy Limited revenue for electricity supply and billing services is
included in the ‘C&I electricity – fixed price’, ‘C&I electricity – pass through’ and
‘Wholesale electricity, net of hedging’ revenue lines. Revenue is recognised when
energy is supplied for customer consumption and as billing services are provided.
INTEGRATED
REPORT
2023
93
Financial statements
for the year ended 30 June 2023
GOVERNANCE
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Segment results
20232022
$m
WholesaleRetailUnallocated EliminationsTotal Wholesale Retail Unallocated Eliminations Total
Mass market electricity– 937 – (1)936 – 869 – (1)868
C&I electricity – fixed price 243 – – – 243 215 – – – 215
C&I electricity – pass through23 – – – 23 34 – – – 34
Wholesale electricity, net of hedging 685 – – – 685 1,071 – – – 1,071
Electricity-related services revenue12 – – – 12 8 – – – 8
Inter-segment electricity sales482 – – (482)– 395 – – (395)–
Gas5 90 – – 95 7 82 – – 89
Steam35 – – – 35 33 – – – 33
Geothermal services6 – – – 6 3 – – – 3
Broadband– 66 – – 66 – 53 – – 53
Other income 8 9 – – 17 6 7 – – 13
Total revenue1,499 1,102 – (483)2,118 1,772 1,011 – (396)2,387
Electricity purchases, net of hedging (479)– – – (479)(788)– – – (788)
Electricity purchases – pass through(16)– – – (16)(26)– – – (26)
Electricity-related services cost(6)– – – (6)(8)– – – (8)
Inter-segment electricity purchases– (482)– 482 – – (395)– 395 –
Gas & diesel purchases(53)(26)– – (79)(95)(33)– – (128)
Gas storage costs(139)– – – *(139)(24)– – – (24)
Carbon emissions costs(26)(11)– – (37)(38)(6)– – (44)
Generation transmission & levies(27)– – – (27)(24)– – – (24)
Electricity networks, levies & meter costs – fixed price (59)(423)– – (482)(60)(407)– – (467)
Electricity networks, levies & meter costs – pass through(2)– – – (2)(8)– – – (8)
Gas networks, transmission & meter costs(5)(45)– – (50)(6)(40)– – (46)
Geothermal service costs(3)– – – (3)(2)– – – (2)
Broadband costs– (60)– – (60)– (45)– – (45)
Other operating expenses(121)(69)(44)1 (233)(115)(68)(28)1 (210)
Total operating expenses(936)(1,116)(44)483 (1,613)(1,194)(994)(28)396 (1,820)
Realised gains/(losses) on risk management
derivatives not in a hedge relationship(45)– – – (45)(21)–––(21)
EBITDAF518 (14)(44)– 460 557 17 (28)– 546
Depreciation and amortisation(224)(262)
Net interest expense(41)(36)
Change in fair value of financial instruments(18) 5
Tax expense(50)(71)
Profit 127 182
* Gas storage costs includes the impact of the onerous contract provision relating to AGS of $113 million.
INTEGRATED
REPORT
2023
94
Financial statements
for the year ended 30 June 2023
GOVERNANCE
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A3. Free cash flow
Free cash flow is a non-GAAP cash measure that shows the amount of cash
Contact has available to distribute to shareholders, reduce debt or reinvest in
growing the business. A reconciliation f rom EBITDAF to NZ GAAP operating
cash flows and to f ree cash flow is provided below.
$mNote20232022
EBITDAFA2460546
Tax paid (105)(89)
Change in working capital, net of investing and
financing activities
(55)(17)
Non-cash items included in EBITDAF 120(3)
Net interest paid, excluding capitalised interest (25)(28)
Operating cash flowsE7395409
Stay-in-business capital expenditure (113)(79)
Operating free cash flow 282330
Proceeds f rom sale of assets161
Free cash flow298331
Operating free cash flow per share (cents)B336.042.4
Stay-in-business capital expenditure is required to maintain our business
operations and includes major plant inspections and replacements of existing
assets.
30 June 2022 stay-in-business capital expenditure has been restated,
increasing by $4 million and therefore also decreasing operating f ree
cash flow and f ree cash flow by $4 million. This is a reclassification between
stay-in-business capital expense and growth capital expense, which has no
impact on total capital expenditure.
B. Our funding
B1. Capital structure
Contact’s capital includes equity and net debt. Our objectives when managing
capital are to ensure Contact can pay its debts when they are due and to
optimise the cost of our capital.
To manage the capital structure, the Board may adjust the amount and nature
of distributions to shareholders, issue new shares and increase or repay debt.
Contact manages its capital structure to support an investment grade credit
rating and a gearing ratio suitable to our operating environment.
$mNote20232022
BorrowingsB4 1,556 1,099
Shareholders’ equity 2,8042,840
Total capital funding 4,360 3,939
Gearing ratio 35.7%27.9%
Gearing ratio excluding subordinated debt 32.2%23.5%
95
Notes to the financial statements
for the year ended 30 June 2023
INTEGRATED
REPORT
2023
GOVERNANCE
MATTERS
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B2. Share capital
Share capital comprises ordinary shares listed on the NZX and ASX. Certain
ordinary shares are held in trust on behalf of employees under the Contact
Share scheme (note E11). All shareholders are entitled to receive distributions
and to make one vote per share.
$30 million of shares issued during the year were f rom the dividend
reinvestment plan.
NoteNumber$m
Balance at 30 June 2022 780,638,3031,955
Share capital issued 4,325,15133
Balance at 30 June 2023 784,963,4541,988
Comprising:
Ordinary shares784,711,1291,987
Contact ShareE11252,3251
B3. Distributions
Earnings and operating free cash flow per share
Weighted average20232022
Number of shares (basic)783,046,136778,794,640
Number of shares (diluted)784,239,991779,812,908
The basic earnings per share calculation uses the weighted average number
of shares on issue over the period.
The diluted weighted average number of shares considers the number
of performance share rights and deferred share rights that are currently
exercisable or will become exercisable depending on likelihood of meeting
vesting conditions.
Dividends paid
Cents
per share$m
2021 Final 21.0163
2022 Interim 14.0109
30 June 2022272
2022 Final 21.0164
2023 Interim 14.0109
30 June 2023273
Comprising:
Cash dividends243
Dividend reinvestment plan30
Cash dividends was $242 million and dividends reinvestment was $30 million
in the prior year.
On 11 August 2023, the Board resolved to pay an 86 percent imputed final
dividend of 21 cents per share on 26 September 2023. On 11 August 2023,
Contact had $43 million (2022: $41 million) of imputation credits available
for use in future periods.
B4. Borrowings
Borrowings are recognised initially at fair value less financing costs and
subsequently at amortised cost using the effective interest rate method.
Some borrowings are designated in fair value hedge relationships, which
means that any changes in market interest and foreign exchange rates
result in a change in the fair value adjustment on that debt.
0
20
cps
40
60
Profit
(basic)
2023
2022
Operating free
cash flow
(basic)
Profit
(diluted)
16.323.436.042.416.323.4
96
Notes to the financial statements
for the year ended 30 June 2023
INTEGRATED
REPORT
2023
GOVERNANCE
MATTERS
GRI AND TCFD
DIRECTORIES
FINANCIAL
STATEMENTS
ABOUT US
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Borrowings denoted with an asterisk (*) are Green Debt Instruments under
Contact’s Green Borrowing Programme, which has been certified by the
Climate Bonds Initiative. At 30 June 2023 Contact remains compliant with
the requirements of the programme. Further information is available on the
Sustainability section on Contact’s website.
$mMaturityCoupon20232022
Bank overdraft < 3 months Floating – 2
* Commercial paper < 3 months Floating190175
* Drawn bank facilitiesVariousFloating – 7
Lease obligations VariousVarious4925
* Retail bonds – CEN040Nov 20224.63% – 100
* USPP notes – US$22mDec 20234.19%2828
* USPP notes – US$51mDec 20234.09%6464
* USPP notes – US$42mDec 20233.63%6161
* Retail bonds – CEN050Aug 20243.55%100100
* USPP notes – US$58mDec 20254.33%7373
* USPP notes – US$43mDec 20253.85%6262
* Export credit agency facilityNov 2027Floating3240
* USPP notes – US$15mDec 20273.95%2222
* USPP notes – US$23mDec 20284.44%2929
* USPP notes – US$30mDec 20284.51%3838
* Capital bonds – CEN060Nov 20514.33%225225
* Retail bonds – CEN070Apr 20285.82%250–
* Retail bonds – CEN080Apr 20295.62%300–
Face value of borrowings
1,5231,050
Deferred financing costs
(9)(6)
Total borrowings at amortised cost
1,5141,044
Fair value adjustment on hedged borrowings
4355
Carrying value of borrowings
1,5561,099
Current
384287
Non-current
1,172812
Changes in borrowings
$m20232022
Borrowings at the start of the year1,099856
Net cash borrowed/(repaid)442245
Non-cash change in lease obligations3210
Non-cash change in deferred financing costs(4)(3)
Non-cash change in fair value adjustment(12)(9)
Borrowings at the end of the year1,5561,099
Short-term funding
Contact uses bank facilities for general corporate purposes including to
manage its liquidity risk (note D2). Whilst drawings under our bank facilities
are typically for periods of three months or less, the amounts drawn down can
be rolled for the term of the facility. Drawn facilities are classified as current
when the facility will expire within one year of the reporting period end.
Contact’s total bank facilities have a range of maturities as follows:
Maturity $m20232022
Between 1 and 2 years 15050
Between 2 and 3 years 350 265
More than 3 years 350 115
850430
All of these bank facilities form part of Contact’s Green Borrowing Programme.
Lease obligations
Contact’s leases predominately relate to property and connections to the
national electricity grid. These assets are included in the carrying value of
property, plant and equipment (note C1).
97
Notes to the financial statements
for the year ended 30 June 2023
INTEGRATED
REPORT
2023
GOVERNANCE
MATTERS
GRI AND TCFD
DIRECTORIES
FINANCIAL
STATEMENTS
ABOUT US
ENABLING
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Security
Contact’s Deed of Negative Pledge and Guarantee and its United States
Private Placement (USPP) note agreements restrict Contact f rom granting
security interest over its assets, subject to certain permitted exceptions.
Because of these restrictions, Contact’s borrowings are all unsecured, except
for lease obligations secured over the leased assets. The Deed of Negative
Pledge and Guarantee and the USPP note agreements contain various debt
covenants, all of which Contact complied with during the reporting period.
Cash and cash equivalents
Cash and cash equivalents exclude bank overdrafts which are included within
borrowings. Contact trades electricity price derivatives on the ASX market using
a broker that holds collateral on deposit for margin calls. At 30 June 2023, this
collateral was $51 million (2022: $164 million) and is included within total cash
and cash equivalents of $140 million (2022: $168 million).
B5. Net interest expense
$mNote20232022
Interest expense on borrowings(76)(48)
Interest expense on finance leases (1)(1)
Unwind of discount on provisionsE6(8)(5)
Unwind of deferred financing costs (2)(1)
Other interest(2)–
Capitalised interestC1 4419
Interest income4–
Net interest expense (41)(36)
98
Notes to the financial statements
for the year ended 30 June 2023
INTEGRATED
REPORT
2023
GOVERNANCE
MATTERS
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DIRECTORIES
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C. Our assets
C1. Property, plant and equipment
and intangible assets
Contact’s property, plant and equipment (PP&E)
and intangible assets include:
• Generation plant and equipment: hydro,
geothermal and thermal power stations and
geothermal wells and pipelines.
• Computer software: our SAP system that is
used for customer service and billing, finance
functions and generation asset management,
which has a carrying value of $145 million
(2022: $135 million) and a remaining life of
15 years.
All assets are recognised at cost less accumulated
depreciation or amortisation and impairments.
Generation plant and equipment acquired before
1 October 2004 is recognised at deemed historical
cost, which is the fair value of those assets at
1 October 2004, less accumulated depreciation
and accumulated impairment losses.
Software as a service contracts are recorded as
operating expenditure unless they meet the
requirements of an intangible asset or lease asset
(i.e. management can demonstrate control of
an asset).
Included within additions for the year ended
30 June 2023 is capitalised interest of $44 million
(2022: $19 million) in relation to the build of
the Tauhara and Te Huka 3 power stations and
associated steamfield.
Property, plant and equipment
$m
Generation
plant and
equipment
Other land,
buildings,
plant and
equipment
Capital
work in
progress
Leased
assets Total
Cost
Balance at 1 July 2021 5,718 137 267 42 6,164
Additions 75 337 10 359
Transfers f rom capital work in progress307(37)––
Transfers to assets held for sale(17)–––(17)
Disposals(5)––(1)(6)
Balance at 30 June 20225,733149567516,500
Additions 154 3537 29 723
Transfers f rom capital work in progress24 2(26)––
Transfers to assets held for sale(5)–––(5)
Disposals(28)(54)–(4)(86)
Balance at 30 June 20235,8781001,078767,132
Depreciation and impairment
Balance at 1 July 2021(2,072)(113)–(18)(2,203)
Depreciation(206)(4)–(5)(215)
Acquisitions12–––12
Disposals–––11
Balance at 30 June 2022(2,266)(117)–(22)(2,405)
Depreciation(180)(5)–(4)(189)
Transfers to assets held for sale5–––5
Disposals1753–373
Balance at 30 June 2023(2,424)(69)–(23)(2,516)
Carrying value
At 30 June 20223,46732567294,095
At 30 June 20233,454311,078534,615
99
Notes to the financial statements
for the year ended 30 June 2023
INTEGRATED
REPORT
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GOVERNANCE
MATTERS
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Intangible assets
$m
Software and
capital work in
progress
Carbon
emission
unitsOther
Total
Cost
Balance at 1 July 20215012417 542
Additions27941122
Disposals(1)(91)–(92)
Transfer to assets held for sale(1)––(1)
Balance at 30 June 20225262718571
Additions3778–115
Disposals–(72)–(72)
Balance at 30 June 20235633318614
Amortisation
Balance at 1 July 2021(296)– (1)(297)
Amortisation(46)– (1)(47)
Balance at 30 June 2022(342)–(2)(344)
Amortisation(33)–(2)(35)
Balance at 30 June 2023(375)–(4)(379)
Carrying value
At 30 June 20221842716227
At 30 June 20231883314235
Current–33–33
Non-current188–14202
Capital commitments
At 30 June 2023, Contact was committed to $300 million of contracted capital
expenditure (2022: $275 million) and $124 million of carbon forward contracts
(2022: $150 million), of which $300 million is due within one year of balance date.
Cost
Contact capitalises the costs to purchase and bring assets into service. When
Contact develops an asset, employee time and other directly attributable
costs are capitalised and held as capital work in progress until the asset is
commissioned.
Contact capitalises costs to obtain resource consents and to drill geothermal
exploration wells. These costs are expensed if the existing area of operations
that they relate to is unsuccessful or abandoned. All other geothermal
exploration costs are expensed.
Carbon units are purchased to offset our emissions under the New Zealand
Emissions Trading Scheme (ETS). The units are recognised at cost and are
classified as current assets when they will be used to offset our ETS obligations
at balance date or obligations expected to be incurred within one year of
balance date.
Depreciation and amortisation
The cost of Contact’s assets is spread evenly over their useful lives (straight line
method) or, for certain thermal assets, over the equivalent operating hours
(EOH) those assets are expected to be of benefit to Contact.
Management estimates an asset’s useful life or EOH and this is reviewed annually.
Land, capital work in progress and carbon units are not depreciated or
amortised. The depreciation and amortisation rates for all other assets are:
AssetRate/hours
Generation plant and equipment
Straight line 1 – 50%
Equivalent operating hours 40,000 – 100,000
Other buildings, plant and equipment 2 – 33%
Computer software 5 – 50%
100
Notes to the financial statements
for the year ended 30 June 2023
INTEGRATED
REPORT
2023
GOVERNANCE
MATTERS
GRI AND TCFD
DIRECTORIES
FINANCIAL
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C2. Goodwill and asset impairment testing
Contact has two cash-generating units (CGUs): Wholesale and Retail.
The Retail CGU includes goodwill of $179 million (2022: $179 million).
The Wholesale CGU includes goodwill of $35 million (2022: $35 million).
Capital work in progress (CWIP) includes $1,024 million (2022: $493 million)
related to future generation developments.
The recoverable amount of an asset or CGU is calculated as the higher
of its value in use and fair value less costs to sell. Every reporting period
management estimates the value in use expected to be recovered f rom
Contact’s CGUs. An impairment is recognised when the recoverable value
is lower than the carrying value.
Determining value in use involves estimating future cash flows for each
CGU. These cash flows are adjusted for future growth based on historical
inflation and discounted at a post-tax discount rate between 7 percent and
8 percent (2022: 6.5 percent and 7.5 percent) to arrive at the present value,
or value in use, of each CGU.
No impairments were recognised in the current or prior period.
The key inputs to CGU and future generation development cash flows, and
their method of determination, are:
Retail CGU
Post-tax discount rate and
inflation
External WACC report prepared by Cameron Partners
and implicit inflation rate.
Customer numbers and churnActual customer numbers adjusted for historical
churn data and expected market trends.
Price per customerActual price per customer adjusted for expected
market changes.
Estimated future capital
expenditure and operating costs
Budgeted capital and operating expenditure,
reflecting historical levels and known differences.
Cost of purchased energyASX future electricity prices adjusted for location and
seasonal shape.
Wholesale CGU and future generation developments
Post-tax discount rate and
inflation
External WACC report prepared by Cameron Partners,
and implicit inflation rate.
Wholesale electricity price pathModelled forecast wholesale prices based on an
analysis of expected market assumptions, including:
hydro inflows, gas and carbon prices, demand, plant
capacity and HVDC capacity.
Generation volume and mixGeneration strategy based on expected demand,
hydro volumes, planned outages and expected
market pricing.
Estimated future capital
expenditure and operating costs
Budgeted capital and operating expenditure,
reflecting historical levels and known differences.
Fuel costsContracted gas and carbon prices, otherwise
Contact’s best estimate of future prices.
101
Notes to the financial statements
for the year ended 30 June 2023
INTEGRATED
REPORT
2023
GOVERNANCE
MATTERS
GRI AND TCFD
DIRECTORIES
FINANCIAL
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ABOUT US
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Sensitivities
The calculation of the value in use for the CGUs is most sensitive to the inputs
for wholesale electricity prices and the post-tax discount rate.
Wholesale electricity prices are influenced by several factors that are difficult
to predict, in particular weather, which can impact short-term prices.
Wholesale electricity prices may also be adversely affected by a reduction
in demand, the availability of fuel and generation capacity in the wholesale
electricity market, competitor and transmission system availability.
The post-tax discount rate is an estimate of Contact’s weighted average cost
of capital and is influenced by several external factors such as the risk-f ree rate
and inflation.
The sensitivity of the valuation model to the wholesale electricity prices and
discount rate, where all other inputs remain constant, is as follows:
Significant unobservable inputsSensitivityImpact $m
Post-tax discount rate- 0.5%
+ 0.5%
+715
-611
Wholesale electricity price path+ 10%
- 10%
+593
-593
The value in use exceeded the carrying value for all sensitivities carried out.
There is interrelation between the key inputs in the valuation. Any changes
in the price path and post-tax discount rate would not occur in isolation and
would drive other changes which could also impact the value in use.
D. Our financial risks
Contact’s financial risk management system mitigates exposure to market,
liquidity and credit risks by ensuring that material risks are identified, the
financial impact is understood and tools and limits are in place to manage
exposures. Written policies provide the f ramework for Contact’s financial risk
management system.
D1. Market risk
Interest rate risk
Contact has fixed and floating rate debt and is exposed to movements in
interest rates. For fixed rate debt the exposure is to falling interest rates as
Contact could have secured that debt at lower rates, while for floating rate
debt there is uncertainty of future cash interest payments.
Contact manages these risks through the use of interest rate swaps (IRS)
and cross-currency interest rate swaps (CCIRS) to ensure that the total debt
portfolio has an appropriate amount of fixed and floating rate exposure.
The risk is monitored by assessing the notional amount of debt on a fixed
and floating basis and ensuring this is in accordance with set policies.
Foreign exchange risk
Contact is exposed to movements in foreign exchange rates through its
commitments to pay certain suppliers and United States Private Placement
(USPP) note holders.
To mitigate this risk, forward foreign exchange contracts are used to fix future
cash flows in NZD terms. Foreign debt is hedged through the use of CCIRS,
which converts foreign currency principal and interest payments to NZD at
a fixed exchange rate.
Commodity price risk
Contact is exposed to electricity price risk through the sale and purchase of
electricity on the wholesale electricity market. Contact’s integrated Wholesale
and Retail businesses provide a natural hedge for most of this exposure.
Derivatives may be used to fix the price at which Contact buys or sells any
residual exposure to electricity price risks.
Contact is also exposed to natural gas price risk on purchases of natural gas.
Short- and long-term gas purchase contracts are used to fix the price of
gas. These are not derivative financial instruments. Related to this, Contact is
exposed to carbon price risk on its carbon obligations. Spot purchases, forward
purchases and auction participation are used to manage the price risk relating
to carbon.
102
Notes to the financial statements
for the year ended 30 June 2023
INTEGRATED
REPORT
2023
GOVERNANCE
MATTERS
GRI AND TCFD
DIRECTORIES
FINANCIAL
STATEMENTS
ABOUT US
ENABLING
OUR STRATEGY
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CONTENTS
Summary of derivative financial instruments
A summary of the exposures f rom derivatives and the impact on Contact’s financial position is provided below grouped by type of hedge relationship.
Further information on hedging activities and fair value of derivatives is provided in notes E8 and E9.
Fair value
hedge
Cash flow
and fair value
hedgeCash flow hedge
No hedge
relationship
$m
2023IRSCCIRSIRS
Electricity
price
derivatives
Foreign
exchange
contracts
Electricity
price
derivatives Total
Notional amount of derivatives875376 1,585 14,128 GWh1761,953 GWh
Maturity years2025 – 20292024 – 20282024 – 20312024 – 20392024 – 20262024 – 2028
Average rate/pricePay 7.1%Pay NZ
7.8%/0.75USD
Pay 3.3%Fixed
$104/MWh
Comment belowFixed
$144/MWh
Receive 5.1%Receive US
4.1%/0.61USD
Receive 5.7%Spot $122/MWhComment belowSpot $134/MWh
Fair value of derivatives – asset 2 74 55 783 26 239
Fair value of derivatives – liability (29) (7) (2) (152) (4) (46) (242)
Carrying value of hedged borrowings (845) (445) – – – – (1,290)
Fair value adjustments to borrowings 26 (69)–––– (43)
2022
Notional amount of derivatives350376 1,195 13,833 GWh1182,456 GWh
Maturity years2023 – 20292023 – 20282023 – 20272023 – 20392023 – 20262023 – 2025
Average rate/pricePay 4.5%Pay NZ
5%/0.75USD
Pay 3.1%Fixed $90/MWhComment belowFixed
$143/MWh
Receive 4.1%Receive US
4.1%/0.62USD
Receive 2.9%Spot $110/MWhComment belowSpot $165/MWh
Fair value of derivatives – asset– 75 37 3 3 33 151
Fair value of derivatives – liability (16) (5) (4) (154) (5) (42)(226)
Carrying value of hedged borrowings (331) (448) – – – – (779)
Fair value adjustments to borrowings 16 (71) – – – – (55)
For pay-float swaps (CCIRS and IRS in fair value hedges), the pay rate comprises the floating base rate plus the margin. The CCIRS liability arises f rom the cash
flow hedge component. Notionals, maturities and average prices for electricity price hedges not in hedge relationships do not include options not yet called.
The discount rate used for the valuations of electricity price derivatives is a range of 6%–7% (2022: 5%–6%), which is a risk-f ree rate with credit adjustment.
At 30 June 2023, the average exchange rates were 0.62 USD, 0.56 EUR and 79.51 JPY, while spot rates were 0.61 USD, 0.56 EUR and 88.42 JPY. In the prior year
at 30 June 2022, the average exchange rates were 0.68 USD, 0.58 EUR and 76.74 JPY, while spot rates were 0.62 USD, 0.56 EUR and 84.75 JPY.
103
Notes to the financial statements
for the year ended 30 June 2023
INTEGRATED
REPORT
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Change in fair value of derivatives recognised in the statement of comprehensive income
Fair value
hedge
Cash flow
and fair value
hedgeCash flow hedge
No hedge
relationship
$m
2023IRSCCIRSIRS
Electricity
price
derivatives
Foreign
exchange
contracts
Electricity
price
derivatives Total
Hedge ineffectiveness (1)–8––– 7
Hedge effectiveness (9) (3)–––– (12)
Non-hedge movements – –––– 2 2
Fair value adjustments to hedged borrowings 9 3–––– 12
Realised gains/(losses) on market derivatives not
in a hedge relationship
– –––– (27) (27)
Realised gains/(losses) on risk management
derivatives not in a hedge relationship
––––– (45) (45)
Total change in fair value of financial instruments
recognised in profit/(loss) (1)–8–– (70) (63)
Hedge effectiveness recognised in OCI – – 1214 (1)– 25
Initial premium recognised in trade and other
receivables––––– (13) (13)
Amounts reclassified to profit/(loss) or balance
sheet ––– 61 2– 63
2022
Hedge ineffectiveness– – 24 – – – 24
Hedge effectiveness (21) 12 – – – – (9)
Non-hedge movements – – – – – (10) (10)
Fair value adjustments to hedged borrowings 21 (12) – – – – 9
Realised gains/(losses) on market derivatives not
in a hedge relationship
– – – – – (21) (21)
Realised gains/(losses) on risk management
derivatives not in a hedge relationship
––––– (9) (9)
Total change in fair value of financial instruments
recognised in profit/(loss) – – 24 – – (40)(16)
Hedge effectiveness recognised in OCI – 4 52 (125) (2) – (71)
Initial premium recognised in trade and other
receivables–––––––
Amounts reclassified to profit/(loss) or balance
sheet – – 5 38 – – 43
104
Notes to the financial statements
for the year ended 30 June 2023
INTEGRATED
REPORT
2023
GOVERNANCE
MATTERS
GRI AND TCFD
DIRECTORIES
FINANCIAL
STATEMENTS
ABOUT US
ENABLING
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Sensitivities
The table (right) summarises the impact on
derivative valuations of possible changes in
forward wholesale electricity prices and forward
interest rates. The analysis assumes that all
variables were held constant except for the
relevant market risk factor. The amounts in the
table represent the impact of changes in the
market risk factors on the derivative valuations.
These movements would be offset elsewhere
by an opposite movement on the hedged item.
D2. Liquidity risk
To manage liquidity risk, Contact maintains
a diverse portfolio of funding, debt maturities
are spread over a number of years and any
new financing or refinancing requirements
are addressed with an appropriate lead time.
Contact maintains a buffer of undrawn bank
facilities over its forecast funding requirements
to enable it to meet any unforeseen cash flows.
Management monitors the available liquidity
buffer by comparing forecast cash flows to
available facilities to ensure sufficient liquidity
is maintained in accordance with internal limits.
Information on contracted cash flows in the table
(right) is presented on an undiscounted basis.
CCIRS cash flows are included within Borrowings
in the table. US dollar inflows on the CCIRS offset
the US dollar outflows on the USPP notes.
D3. Credit risk
Total credit risk exposure is measured by the
financial instruments in an asset position of
$602 million (2022: $530 million). To minimise
credit risk exposure, Contact has a policy to only
transact with creditworthy counterparties and
to not exceed internally imposed exposure limits
to any one counterparty. Where appropriate,
collateral is obtained. Further information on
customer-related credit risk is provided in note E4.
$m
Total
contractual
cash flows
Less than
1 year1–2 years2–5 years
More than
5 years
2023
Trade and other payables(207)
(207) – – –
Borrowings(1,917)
(429)(74)(590)(824)
Other liabilities(31)
(4)(2)(4)(21)
Electricity price derivatives – net settled(147)
10(28)(83)(46)
IRS – net settled30
31021(4)
Foreign exchange derivatives – inflow173
149222 –
Foreign exchange derivatives – outflow(176)
(151)(23)(2) –
(2,275)
(629)(95)(656)(895)
2022
Trade and other payables(177)
(177) – – –
Borrowings(1,296)
(234)(198)(330)(535)
Other liabilities(13)
(1)(2)(3)(7)
Electricity price derivatives – net settled(157)
(67)(53)(64)27
IRS – net settled16
(6)2191
Foreign exchange derivatives – inflow116
10466–
Foreign exchange derivatives – outflow(118)
(106)(6)(6)–
(1,629)
(487)(251)(378)(514)
$m
Favourable/(unfavourable) 20232022
Hedging impact on hedge reserves
Forward interest rates+100bps288
-25bps(7)(7)
Forward electricity prices+10%(88)(76)
-10%8876
Forward foreign exchange rates+10%(11)(8)
-10%1411
Hedging impact on post-tax profit/(loss)
Forward interest rates+100bps – 2
-25bps – 2
Forward electricity prices+10%3(6)
-10%(3)6
105
Notes to the financial statements
for the year ended 30 June 2023
INTEGRATED
REPORT
2023
GOVERNANCE
MATTERS
GRI AND TCFD
DIRECTORIES
FINANCIAL
STATEMENTS
ABOUT US
ENABLING
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E. Other disclosures
E1. Tax
Tax expense is made up of current tax expense and deferred tax expense.
Current tax expense relates to the current financial reporting period while
deferred tax will be payable in future periods.
Tax is recognised in profit/(loss), except when it relates to items recognised
directly in OCI.
$m20232022
Profit before tax177253
Tax at 28%(50)(71)
Tax expense(50)(71)
Current(103)(87)
Deferred 5316
Contact’s deferred tax liability is calculated as the difference between the
carrying value of assets and liabilities for financial reporting purposes and
the values used for taxation purposes.
$m
PP&E and
intangible
assets
Derivative
financial
instrumentsOtherTotal
Balance at 1 July 2021(699)3428(637)
Recognised in profit/(loss)26(8)(2)16
Recognised in balance sheet–– (2) (2)
Recognised in OCI –8–8
Recognised in other reserves––(1)(1)
Balance at 30 June 2022(673)3423(616)
Recognised in profit/(loss)1913353
Recognised in balance sheet (35)– 35–
Recognised in OCI –(26)–(26)
Balance at 30 June 2023(689)991(589)
E2. Operating expenses
Other operating expenses (note A2) include total labour costs of $126 million
(2022: $107 million). Labour costs include contributions to KiwiSaver of $4 million
(2022: $4 million).
Audit fees paid to Contact’s auditor (EY) amounted to $525,000 for review of the
interim, audit of the year-end financial statements, audit of subsidiary financial
statements and supervisor reporting (2022: $564,500). Other fees paid to the
auditor were $151,845 for other assurance work (2022: $100,500) and $102,443
for non-assurance work (2022: nil).
Other assurance work relates to assurance of greenhouse gas emissions reporting,
Global Reporting Initiative disclosures, our Green Borrowing Programme,
our sustainable finance f ramework, our sustainability-linked loan and audit
of subsidiary financial statements. Non-assurance work relates to R&D tax
incentive compliance and remuneration services.
E3. Inventories
Contact’s inventories comprise gas in storage for use in thermal generation,
consumables and spare parts for power stations, and diesel fuel for use in the
Whirinaki power plant. Inventory gas is measured at weighted average cost.
All other inventories are stated at cost.
$m20232022
Inventory gas6741
Consumables and spare parts1313
Diesel fuel54
8558
Current 4858
Non-current 37–
106
Notes to the financial statements
for the year ended 30 June 2023
INTEGRATED
REPORT
2023
GOVERNANCE
MATTERS
GRI AND TCFD
DIRECTORIES
FINANCIAL
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E4. Trade and other receivables
$m20232022
Trade receivables 157 133
Unbilled receivables 83 83
Provision for impairment(2)(2)
Net trade receivables238214
Contract assets47
Prepayments66
Trade and other receivables249227
Trade and unbilled receivables are recognised net of discounts based on past
experience of the amount of discounts taken up by customers.
Unbilled receivables represent Contact’s best estimate of unbilled retail sales
at the end of the reporting period. The estimate uses smart meter data to
determine the relevant unbilled amount for the period. Consumption history
is used if smart meter data is not available.
Ageing of trade receivables past due but not impaired are:
$m20232022
Less than one month 911
Greater than one month33
1214
When Contact has been unable to collect amounts due f rom customers
those debts are written off. Trade receivables, net of recoveries, of $2 million
(2022: $2 million) were written off during the reporting period.
E5. Trade and other payables
$m20232022
Trade payables and accruals 225 211
Employee benefits 19 17
Interest payable 9 4
Other liabilities 22 29
Trade and other payables275261
E6. Provisions
Contact recognises restoration and environmental rehabilitation provisions
for the expected costs to abandon and restore geothermal wells and
generation sites where we can measure these reliably.
These provisions are based on estimates of future cash flows to make good
the affected sites at the end of the assets’ useful lives. The expected future
cash flows are discounted to their present value using a risk-f ree rate of
4.7 percent. In the prior reporting period, the discount rate used was based
on Contact’s WACC of between 6.5 percent and 7.5 percent. The change in
discount rate has increased provisions by $59 million this year.
$m
Restoration/
decomm-
issioning
Environment
rehabilitation
AGS
onerous
contract
Other
Total
Balance at 1 July 2022(51)(12)–(9)(72)
Created(92)(16)(120) – (228)
Released 2 1 6 – 9
Utilised811 7 17
Unwind of discount(4)(1)(3) – (8)
Balance at
30 June 2023(137)(27)(116)(2)(282)
Current(2)(3) – – (5)
Non-current(135)(24)(116)(2)(277)
In late 2021 Contact was notified of an unexpected and unexplained increase
in pressure recorded in the AGS facility by the owner and operator, Flexgas.
This suggested that the current storage capacity of the facility was less than
previously thought, which may impact the storage capacity available to
Contact. Contact and Flexgas formed a joint technical working group to
107
Notes to the financial statements
for the year ended 30 June 2023
INTEGRATED
REPORT
2023
GOVERNANCE
MATTERS
GRI AND TCFD
DIRECTORIES
FINANCIAL
STATEMENTS
ABOUT US
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investigate these concerns and assess whether there are actions that could
be taken to improve the performance of the facility.
During the year, the technical working group concluded the first stage
of studies into the issues and Contact concluded its internal review of the
findings using a technical expert. The technical working group found that
the estimate of total current available storage is between 10 and 12PJs which
is less than originally understood. A third party has firm rights to a portion
of this storage capacity. Approximately 4PJs of gas currently stored in AGS
($37 million) and owned by Contact is assumed to be available for extraction
at the end of Contact’s storage contract in 2033. Contact continues ongoing
discussions with Flexgas in relation to this matter.
Contact has assessed the storage contract in line with NZ IAS 37 Provisions,
Contingent Liabilities and Contingent Assets and has recognised an onerous
contract provision of $116 million at 30 June 2023.
The provision is calculated as the difference between the contract payments
and the estimated value received f rom access to available AGS storage over
the remaining term of contract, discounted to present value using a pre-tax
discount rate of 4.7 percent.
There is a significant level of judgement involved in estimating the value
Contact will obtain f rom access to AGS storage for the remainder of the
contract term. Key drivers include, the total storage capacity of AGS, Contact’s
gas storage requirements, hydrology, future gas and carbon prices, the level
of Contact’s contracted sales, the market supply/demand balance. These
assumptions are consistent with those made in relation to the future cash
flows for goodwill and asset impairment testing as per Note C2.
There is interrelation between these assumptions. Any changes in one
of these assumptions would not occur in isolation and would drive other
changes which could also impact the estimated value.
Sensitivity – AGS onerous contract
Key inputSensitivity
Impact on provision
$m
Estimated value received+10%(16)
-10%16
Post-tax discount rate-0.5%4
+0.5%(4)
Estimated available storage+0.6PJs(27)
–0.6PJs25
E7. Profit to operating cash flows
A reconciliation of profit to operating cash flows is provided below.
$m20232022
Profit127182
Depreciation and amortisation224262
Amortisation of contract assets68
Change in fair value of financial instruments18 (5)
Hedge reserve balance to be amortised – (10)
Movement in provisions113(9)
Non-cash interest expense167
Bad debt expense33
Share-based compensation54
Other42
Changes in assets and liabilities, net of non-cash,
investing and financing activities
Trade and other receivables(10)20
Inventories and intangible assets(30)8
Trade and other payables(25)(45)
Tax payable (3)(3)
Deferred tax(53)(15)
Operating cash flows395409
E8. Hedging activities
Contact has designated derivatives used to manage market risks into fair
value and cash flow hedge relationships. A hedge ratio of 1:1 is applied for
all hedge relationships, as the notional value of the derivative matches the
notional value of the hedged item.
Fair value hedges
Interest rate risk
The derivatives (IRS) Contact uses to manage its interest rate risk meet the criteria
for hedge accounting where they directly relate to issued debt. The hedge is
against future fair value movements in the debt and can be for a portion of the
debt. Contact has designated $875 million of retail bonds into fair value hedge
relationships with receive-fixed, pay-floating IRS. The fixed interest rates and
other terms match the relevant bond to create an economic relationship.
108
Notes to the financial statements
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The bonds are recognised at amortised cost. Both the hedged risk and the
hedging instrument (IRS) are recognised at fair value. The change in the
fair value of both items is recognised in profit/(loss) and will offset to the
extent the hedging relationship is effective. There are no material sources of
ineffectiveness.
Cash flow hedges
The derivatives Contact uses to manage exposure to wholesale electricity
prices, floating interest rate risk and foreign exchange rates qualify for cash
flow hedge accounting. For cash flow hedges, the derivative is recognised
at fair value with the effective portion of all changes in fair value recognised
in the cash flow hedge reserve. Any ineffective portion is recognised
immediately in profit/(loss). Amounts recognised in the cash flow hedge
reserve are reclassified to profit/(loss) or the Statement of Financial Position
according to the nature of the hedged item.
The movement in hedge reserves is reconciled below.
$mNote 20232022
Opening balance (82)(51)
Effective portion of cash flow hedgesD125(71)
Amortisation of hedge reserve11(11)
Transferred to revenue or balance sheet D16343
Transferred to deferred tax E1(26)8
Closing balance (9)(82)
Included in the closing balance at 30 June 2023 is $1 million relating to the
cost of hedging reserve (2022: $2 million).
Commodity price risk
Contact designates forecast electricity sales and purchases into cash flow
hedges with electricity price derivatives. Volumes are matched to create an
economic relationship. There are no material sources of ineffectiveness.
Interest rate risk
Contact designates a certain level of its floating rate exposure into cash flow
hedges with receive-floating, pay-fixed IRS in line with set internal policies.
An economic relationship exists between the floating rate exposure and the
IRS based on the reference interest rate. Ineffectiveness arises due to IRS that
have been designated into hedge relationships part way through their term.
These IRS were designated on 1 July 2018 on adoption of NZ IFRS 9.
Combined fair value and cash flow hedges
Contact has designated all its USPP notes into both fair value and cash flow
hedge relationships with CCIRS, depending on the component of the USPP
note being hedged:
• For the fair value hedges the change in fair value of the USPP note is
recognised in profit/(loss) to offset the change in fair value of the relevant
CCIRS component.
• For the cash flow hedges the change in fair value of the CCIRS component
is recognised in the cash flow hedge reserve.
• The cost to convert foreign currency cash flows under CCIRS is excluded
f rom the hedge relationship and recognised in the cost of hedging reserve.
An economic relationship exists based on the reference interest rates,
exchange rate and other terms. There are no material sources of
ineffectiveness.
Cash flow hedge reserve balances relating to discontinued cash flow hedge
relationships are amortised to profit/(loss) over the original term if the cash
flows are still expected to occur. Otherwise, the balance is transferred to profit/
(loss) when the relationship is discontinued.
Derivatives not in hedge relationships
These are electricity price derivatives purchased and sold as part of a
requirement to participate in the ASX futures electricity market, electricity
derivatives entered into for profit-making, financial transmission rights and
electricity price options. All changes in fair value of these derivatives are
recognised directly in profit/(loss).
E9. Financial instruments at fair value
Fair value
Contact uses discounted cash flow valuations with market observable data,
to the extent that it is available, in estimating the fair value of all derivatives.
The key variables used in these valuations are forward prices (for the relevant
underlying interest rates, foreign exchange rates and wholesale electricity
prices) and discount rates (based on the forward IRS curve adjusted for
counterparty risk).
All inputs are sourced or derived f rom market information except for forward
wholesale electricity prices which are:
• derived f rom ASX market quoted prices adjusted for Contact’s estimate of
the effect of location and seasonality, or
• when quoted prices are not available or relevant (i.e. long dated and large
contracts), Contact’s best estimate of the cost of new supply is used. This is
109
Notes to the financial statements
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derived using key unobservable inputs, relevant wholesale market factors
and management judgement.
Additional key inputs and assumptions used to determine the fair value of
electricity derivatives include Contact’s best estimate of volumes called over
the life of electricity options and forward quoted commodity prices
(e.g. adjustments as a consequence of initial recognition differences).
The following table provides a breakdown of the fair value of derivatives by
the source of key valuation inputs:
$m20232022
Sourced f rom market data9(81)
Derived f rom market data9286
Electricity price estimates(104)(81)
(3)(76)
The electricity price derivatives most affected by estimates are reconciled
below:
$m20232022
Opening balance(81)(42)
Gain/(loss) in profit/(loss):
– wholesale electricity revenue2816
Gain/(loss) in OCI(73)(21)
Instruments issued 22 (34)
Closing balance(104)(81)
For these derivatives a 10 percent increase in the electricity price would result
in an unfavourable movement in fair value of $92 million (2022: $78 million)
and a 10 percent decrease would result in a favourable movement in fair value
of $92 million (2022: $78 million).
E10. Financial instruments at amortised cost
The value of financial instruments carried at amortised cost is provided in the
table below.
$m20232022
Cash and cash equivalents140168
Trade and other receivables236211
Trade and other payables(239)(177)
Borrowings (1,514)(1,044)
The fair value of borrowings is $1,566 million (2022: $1,105 million). This fair value
is derived f rom market data.
E11. Share-based compensation
Equity Scheme
Contact provides an equity award to certain eligible employees made up of
performance share rights (PSRs) and deferred share rights (DSRs). Options are
no longer issued and all outstanding options were exercised or lapsed during
the year. If performance hurdles are met, or there is a company change in
control, the awards vest and become exercisable. On exercise, PSRs and DSRs
convert to ordinary shares at no cost to the employee.There are no holding/
retention periods or ownership requirements for employees who exercise
equity rights. The awards lapse if the performance hurdles are not met or if an
employee voluntarily leaves Contact. The scheme continues on redundancy
but the entitlements are adjusted.
Outstanding PSRs and DSRs
Number outstandingPSRsDSRs
Balance at 1 July 2021663,758504,372
Granted232,556497,697
Exercised(223,869)(273,197)
Lapsed(100,305)(15,671)
Balance at 30 June 2022572,140713,201
Granted360,281348,226
Exercised–(212,520)
Lapsed(51,208)(31,720)
Balance at 30 June 2023881,213817,187
110
Notes to the financial statements
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ABOUT US
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PSRs had a weighted average remaining life of 2 years and 3 months
(2022: 2 years and 6 months) and DSRs had 10 months (2022: 1 year and 1 month).
Contact Share
Contact Share is Contact’s employee share ownership plan that enables eligible
employees to acquire a set number of Contact’s ordinary shares. The shares are
issued and legally held by a trustee company for a restrictive period of three
years, during which time the employee is entitled to receive distributions and
direct the exercise of voting rights that attach to shares held on their behalf.
At the end of the restrictive period the shares are transferred to the employee.
Employees who leave Contact due to redundancy, and in certain other
circumstances, may have their shares transferred at that time; all other
employees who leave Contact have their shares transferred to an unallocated
pool. Shares in the unallocated pool can be used by the trustee company for
future allocations under Contact Share.
Number outstandingContact Share
Balance at 1 July 2021267,662
Shares purchased66,172
Transferred to employees(89,933)
Balance at 30 June 2022243,901
Shares issued77,212
Transferred to employees(68,552)
Balance at 30 June 2023252,561
These shares have a weighted average remaining life of 1 year and 3 months
(2022: 1 year and 4 months).
Changes in share-based compensation reserve
$mNote 20232022
Opening balance 88
Exercised share scheme awards (2)(3)
Lapsed share scheme awards–(1)
Share-based compensation expense 54
Closing balance 118
Share-based compensation expense
Share-based compensation expense is based on the fair value of the awards
granted, adjusted to reflect the number of awards expected to vest. The fair
values of awards granted during the reporting period are:
Grant date
$mOct 2022Oct 2021Oct 2020
PSRs – without internal hurdle3.974.614.56
PSRs – with internal hurdle6.427.27–
DRSs6.757.657.52
Contact share7.648.378.45
Key inputs in determining the fair values
Grant date
Oct 2022Oct 2021Oct 2020
Risk-f ree interest rate4%1%0.1%
Expected dividend yield5%5%6%
Expected share price volatility30%30%25%
111
Notes to the financial statements
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E12. Related parties
Contact group entities
Name of entityPrincipal activityHoldingCountry
Subsidiaries
Simply Energy LimitedEnergy solutions100%New Zealand
Western Energy Services LimitedGeothermal well services100%New Zealand
Contact Energy Solar LimitedSolar activities100%New Zealand
Contact Energy Solar Holdings GP
Limited
Solar activities100%New Zealand
Contact Energy Solar Holdings LPSolar activities100%New Zealand
Contact Energy Trustee Company
Limited
Trust for Contact Share100%New Zealand
Contact Energy Risk LimitedCaptive insurance100%Cook Islands
Associates and joint ventures
Drylandcarbon One Limited
Partnership
Investment in forestry16.5%New Zealand
Forest Partners Limited PartnershipInvestment in forestry14%New Zealand
Kōwhai Park I GP Limited*Solar activities50%New Zealand
Kōwhai Park I LP*Solar activities50%New Zealand
*New this financial year.
Drylandcarbon One Limited Partnership and Forest Partners Limited
Partnership
Drylandcarbon and Forest Partners invest in afforestation projects on
economically marginal land in New Zealand to produce a stable supply
of carbon units which will offset Contact’s carbon obligations.
Drylandcarbon and Forest Partners are accounted for as associates, as Contact
has significant influence over both entities through its participation in financial
and operating policy decisions being equivalent to the other investors.
Contact applies the equity method of accounting for its investments in
Drylandcarbon and Forest Partners. The initial investments are recognised at
cost and are subsequently adjusted for Contact’s share of the entity’s profits
or losses. Any distributions received are recognised against the investment.
Related party transactions
Contact’s related parties also include its directors and the Leadership Team (LT).
Received/(paid) $m20232022
Drylandcarbon One Limited Partnership
Capital contributions– (9)
Forest Partners Limited Partnership
Capital contributions(12)(2)
Key management personnel
Directors’ fees(1)(1)
LT – salary and other short-term benefits
1
(7)(7)
LT – share-based compensation expense(2)(1)
Balances payable at end of the year
Key management personnel(1)(1)
1. Salary and other short-term benefits is the cash amount paid in the year.
Members of the LT and directors purchase goods and services f rom Contact for
domestic purposes on normal commercial terms and conditions. For members
of the LT this includes the staff discount available to all eligible employees.
E13. New accounting standards
There are no new accounting standards issued but not yet effective which
materially impact Contact.
E14. Contingencies
Contact has obligations to a local distribution company for charges associated with
construction and anticipated distribution services relating to the substation in Clyde.
Contact are working with the distribution company to determine the final
construction costs of the substation, which will be a factor in determining
the charges. While Contact has an obligation, it is not yet known what the
charges may be and therefore the obligation cannot be measured with
sufficient reliability. Consequently, the obligation has not been recognised
at 30 June 2023 and is disclosed as a contingent liability.
In the normal course of business, Contact is subject to inquiries, claims and
investigations. There are no other material matters to disclose in this respect
at 30 June 2023.
112
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Combined Independent Auditor’s
and Limited Assurance Report
We have performed the following assurance engagements:
• audit of the Consolidated Financial Statements of Contact Energy Limited
on pages 88 to 112.
• limited assurance engagement in relation to Contact Energy Limited’s
Global Reporting Initiative disclosures as referenced on pages 122 to 127
of the Annual Report (“GRI Disclosures”). In relation to these matters, our
limited assurance is restricted to the specific elements referred to and
unless otherwise stated we provide no assurance on other information
on the pages referred to.
Independent Auditor’s Report to the shareholders
of Contact Energy Limited
Report on the audit of the financial statements
Opinion
We have audited the financial statements of Contact Energy Limited (the
“Company”) and its subsidiaries (together the “Group”) on pages 88 to 112,
which comprise the consolidated statement of financial position of the
Group as at 30 June 2023, and the consolidated statement of comprehensive
income, consolidated statement of changes in equity and consolidated
statement of cash flows for the year then ended of the Group, and the notes
to the consolidated financial statements including a summary of significant
accounting policies.
In our opinion, the consolidated financial statements on pages 88 to 112
present fairly, in all material respects, the consolidated financial position of
the Group as at 30 June 2023 and its consolidated financial performance
and cash flows for the year then ended in accordance with New Zealand
Equivalents to International Financial Reporting Standards and International
Financial Reporting Standards.
This report is made solely to the Company’s shareholders, as a body. Our audit
has been undertaken so that we might state to the Company’s shareholders
those matters we are required to state to them in an auditor’s report and
for no other purpose. To the fullest extent permitted by law, we do not
accept or assume responsibility to anyone other than the Company and the
Company’s shareholders, as a body, for our audit work, for this report, or for
the opinions we have formed.
Basis for opinion
We conducted our audit in accordance with International Standards on
Auditing (New Zealand). Our responsibilities under those standards are
further described in the Auditor’s responsibilities for the audit of the
financial statements section of our report.
We are independent of the Group in accordance with Professional and
Ethical Standard 1 International Code of Ethics for Assurance Practitioners
(including International Independence Standards) (New Zealand) issued
by the New Zealand Auditing and Assurance Standards Board, and we
have fulfilled our other ethical responsibilities in accordance with these
requirements. We believe that the audit evidence we have obtained is
sufficient and appropriate to provide a basis for our opinion.
Please refer to the “Our independence and quality control” section of our
combined report below for details of the other services we have provided
to the Group.
Key audit matters
Key audit matters are those matters that, in our professional judgment, were
of most significance in our audit of the consolidated financial statements of
the current year. These matters were addressed in the context of our audit
of the consolidated financial statements as a whole, and in forming our
opinion thereon, but we do not provide a separate opinion on these matters.
For each matter below, our description of how our audit addressed the
matter is provided in that context.
We have fulfilled the responsibilities described in the Auditor’s responsibilities
for the audit of the financial statements section of the audit report,
including in relation to these matters. Accordingly, our audit included the
performance of procedures designed to respond to our assessment of the
risks of material misstatement of the financial statements. The results of
our audit procedures, including the procedures performed to address the
matters below, provide the basis for our audit opinion on the accompanying
consolidated financial statements.
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ABOUT US
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Ahuroa Gas Storage (AGS) Provision
Why significant
How our audit addressed the key
audit matter
The Group has a contract to store gas at
Ahuroa Gas Storage Facility. During FY23
it was identified that the available gas
storage capacity is lower than previously
anticipated.
A technical working group including the
operator of the facility has investigated
the actions that could be taken to improve
the performance of the facility. They also
assessed the estimated total storage
capacity which formed the basis of
management’s assumptions.
As at 30 June 2023, the Group has
recorded a provision of $116m relating
to the contractual obligations it has
in respect of the facility. The provision
reflects the difference between the future
payments the Group is contractually
obligated to make and the value expected
to be received f rom access to available
gas storage over the remaining term of
contract, discounted to present value.
Significant judgements in the provision
calculation include assessing the available
storage capacity over the period of
the contract and the estimated value
the Group will derive f rom the storage
capacity. The estimated value to the
Group is based on forecast hydrology and
future gas, electricity and carbon prices
which all impact the demand for storage.
Disclosures regarding the provision,
including key assumptions used and
sensitivity of the assessment to certain
judgmental inputs are included in note
E6 to the consolidated financial
statements.
In obtaining sufficient appropriate audit
evidence, we:
• Understood the contract payment
obligations and terms.
• Read the technical working group’s
report. We held direct discussions with
a member of the technical working
group to confirm our understanding
of the report’s conclusions.
• Assessed the reasonableness of the
estimated value to be received by the
Group included within the provision
calculation model. In doing so, we:
• Considered the appropriateness of
the expected value received compared
to the Board approved 5 year business
plan.
• Used our power and utilities specialists
to assess the appropriateness of key
inputs/assumptions included within
the model such as hydrology and
future gas, electricity and carbon
prices.
• Assessed the reasonableness of the
estimated available storage capacity
based on the technical working groups
report and current volume levels.
• Performed sensitivity analysis for
changes in key drivers in the model.
• Assessed the appropriateness of the
Group’s disclosures in accordance
with NZ IAS 37 Provisions, Contingent
Liabilities and Contingent Assets and
whether they appropriately explain the
key judgements and estimates used.
Information other than the financial statements and auditor’s report
The directors of the Company are responsible for the annual report, which
includes information other than the consolidated financial statements and
auditor’s report.
Our opinion on the consolidated financial statements does not cover the
other information and we do not express any form of assurance conclusion
thereon, other than our limited assurance conclusion in relation to the
Group’s Global Reporting Initiative disclosures as described below.
In connection with our audit of the consolidated financial statements,
our responsibility is to read the other information and, in doing so,
consider whether the other information is materially inconsistent with
the consolidated financial statements or our knowledge obtained during
the audit, or otherwise appears to be materially misstated.
If, based upon the work we have performed, we conclude that there is a
material misstatement of this other information, we are required to report
that fact. We have nothing to report in this regard.
Directors’ responsibilities for the financial statements
The directors are responsible, on behalf of the entity, for the preparation and
fair presentation of the consolidated financial statements in accordance with
New Zealand Equivalents to International Financial Reporting Standards and
International Financial Reporting Standards, and for such internal control as
the directors determine is necessary to enable the preparation of financial
statements that are f ree f rom material misstatement, whether due to f raud
or error.
In preparing the consolidated financial statements, the directors are
responsible for assessing on behalf of the entity the Group’s ability to
continue as a going concern, disclosing, as applicable, matters related to
going concern and using the going concern basis of accounting unless the
directors either intend to liquidate the Group or cease operations, or have
no realistic alternative but to do so.
Auditor’s responsibilities for the audit of the financial statements
Our objectives are to obtain reasonable assurance about whether the
consolidated financial statements as a whole are f ree f rom material
misstatement, whether due to f raud or error, and to issue an auditor’s
report that includes our opinion. Reasonable assurance is a high level of
assurance, but is not a guarantee that an audit conducted in accordance
with International Standards on Auditing (New Zealand) will always detect
a material misstatement when it exists. Misstatements can arise f rom f raud
or error and are considered material if, individually or in the aggregate, they
could reasonably be expected to influence the economic decisions of users
taken on the basis of these consolidated financial statements.
A further description of the auditor’s responsibilities for the audit of the
financial statements is located at the External Reporting Board’s website:
https://www.xrb.govt.nz/standards-for-assurance-practitioners/auditors-
responsibilities/audit-report-1/. This description forms part of our auditor’s
report.
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Independent Limited Assurance report on the Global
Reporting Initiative Disclosures
To the Directors of Contact Energy Limited
Conclusion
Based on the procedures we have performed and the evidence we obtained,
nothing has come to our attention that suggests the GRI Disclosures as
referenced on pages 122 to 127 of the Annual Report for the year ended
30 June 2023 have not been prepared, in all material respects, in accordance
with the Global Reporting Initiative Reporting Standards 2021.
Criteria applied by the Company
In preparing the GRI Disclosures, the Group applied the Global Reporting
Initiative Reporting Standards 2021 (the “GRI Standards”). As a result, the GRI
Disclosures may not be suitable for another purpose.
Information other than the GRI Disclosures and our limited assurance report
The directors of the Company are responsible for the annual report, which
includes information other than the GRI Disclosures and the limited
assurance report.
Our limited assurance conclusion on the GRI Disclosures does not cover the
other information and we do not express any form of assurance conclusion
thereon, other than our audit opinion in relation to the Group’s financial
statements as described above.
In connection with our limited assurance engagement in relation to the GRI
Disclosures, our responsibility is to read the other information and, in doing
so, consider whether the other information is materially inconsistent with
the GRI Disclosures or our knowledge obtained during the engagement,
or otherwise appears to be materially misstated.
If, based upon the work we have performed, we conclude that there is a
material misstatement of this other information, we are required to report
that fact. We have nothing to report in this regard.
Management’s responsibilities
Contact Energy Limited’s management is responsible for selecting the
criteria, and for presenting, in all material respects, the GRI Disclosures in
accordance with those criteria. This responsibility includes establishing and
maintaining internal controls, maintaining adequate records and making
estimates that are relevant to the preparation of the subject matter, such
that it is f ree f rom material misstatement, whether due to f raud or error.
EY’s responsibilities
Our responsibility is to express a limited assurance conclusion on the
presentation of the GRI Disclosures based on the evidence we have obtained.
We conducted our engagement in accordance with the International
Standard for Assurance Engagements Other Than Audits or Reviews of
Historical Financial Information (“ISAE (NZ) 3000 (Revised)”’) and, in relation
to elements of the reporting related to greenhouse gases, International
Standard on Assurance Engagements on Greenhouse Gas Statements
(“ISAE (NZ) 3410”). These standards require that we plan and perform our
engagement to express a conclusion on whether anything has come to our
attention that suggests the GRI Disclosures have not been prepared, in all
material respects, in accordance with the GRI Standards.
The nature, timing, and extent of the procedures selected depend on our
judgment, including an assessment of the risk of material misstatement,
whether due to f raud or error.
We believe that the evidence obtained is sufficient and appropriate to
provide a basis for our limited assurance conclusion.
Inherent Limitations
Procedures performed in a limited assurance engagement vary in nature
and timing f rom, and are less in extent than for, a reasonable assurance
engagement. Consequently, the level of assurance obtained in a limited
assurance engagement is substantially lower than the assurance that
would have been obtained had a reasonable assurance engagement
been performed. Our procedures were designed to obtain a limited level
of assurance on which to base our conclusion and do not provide all the
evidence that would be required to provide a reasonable level of assurance.
A limited assurance engagement consists of making enquiries, primarily
of persons responsible for preparing the GRI Disclosures and related
information, and applying analytical and other appropriate procedures.
The greenhouse gas (“GHG”) quantification process is subject to scientific
uncertainty, which arises because of incomplete scientific knowledge about
the measurement of GHGs. Additionally, GHG procedures are subject to
estimation and measurement uncertainty resulting f rom the measurement
and calculation processes used to quantify emissions within the bounds of
existing scientific knowledge.
Description of procedures performed
Our procedures included:
• Inquiries of management to gain an understanding of the Contact Energy
Limited’s processes for determining the material issues for the Group’s key
stakeholders;
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• Interviews with relevant staff responsible for providing the information in
the GRI Disclosures
• Understanding management’s processes and controls for collating relevant
information.
• Comparing the information presented in the GRI Disclosures to
corresponding information in the relevant underlying sources to determine
whether all the relevant information contained in such underlying sources
has been included in the GRI Disclosures; and
• Considering whether the disclosures reported align with the GRI Standards.
We also performed such other procedures as we considered necessary
in the circumstances.
We have not performed assurance procedures in respect of any information
relating to prior reporting periods, including those presented in the GRI
Disclosures. Our report does not extend to any disclosures or assertions made by
Contact Energy Limited relating to future performance plans and/or strategies
disclosed in the 2023 Annual Report and supporting disclosures online.
While we consider the effectiveness of management’s internal controls
when determining the nature and extent of our procedures, our assurance
engagement was not designed to provide assurance on internal controls.
Our procedures did not include testing controls or performing procedures
relating to checking aggregation or calculation of data within IT systems.
Restricted use
This limited assurance report is intended solely for the information and use of
Contact Energy Limited and its Directors and is not intended to be and should
not be used by anyone other than Contact Energy Limited and its Directors.
We acknowledge a copy of our limited assurance report is included in
Contact Energy Limited’s Annual Report for information purposes only.
We disclaim all responsibility to any other party for any loss or liability that
the other party may suffer or incur arising f rom or relating to or in any
way connected with the contents of our report, the provision of our report
to the other party or the reliance upon our report by the other party.
Other Matter
The combined independent audit and assurance report in relation to
the Group’s financial statements and Company’s GRI reporting for the
year ended 30 June 2022 was issued by another assurance provider who
expressed an unmodified opinion on the consolidated financial statements
and an unmodified limited assurance conclusion on the GRI Disclosures on
12 August 2022.
Our Independence and Quality Control for the
Combined Assurance Report
We have complied with the independence and other requirements
of Professional and Ethical Standard 1 International Code of Ethics for
Assurance Practitioners (including International Independence Standards)
(New Zealand), which is founded on fundamental principles of integrity,
objectivity, professional competence and due care, confidentiality and
professional behaviour.
The firm applies Professional and Ethical Standard 3 Quality Management
for Firms that Perform Audits or Reviews of Financial Statements, or Other
Assurance or Related Services Engagements, which requires the firm to
design, implement and operate a system of quality management including
policies or procedures regarding compliance with ethical requirements,
professional standards and applicable legal and regulatory requirements.
Ernst & Young provides services to the Group in relation to trustee
reporting, market remuneration surveys, immigration services, research and
development tax credit advice and other assurance relating to Greenhouse
gas emissions reporting, green borrowings programme reporting and the
Group’s sustainable linked loan and sustainable finance f ramework. Partners
and employees of our firm may deal with the Group on normal terms within
the ordinary course of trading activities of the business of the Group.
We have no other relationship with, or interest in, the Group.
The engagement partner on the combined assurance engagement resulting
in the independent auditor’s report and independent limited assurance
report is Grant Taylor.
Chartered Accountants
Wellington
14 August 2023
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for the year ended 30 June 2023
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APA
Attribute Purchase Agreement.
ASX
Australian Securities Exchange.
CEN
Contact’s stock ticker on NZX and ASX.
Contact
The company called Contact Energy
Limited. Unless otherwise stated,
all activities and indicators in this
report are for Contact.
Contact26
Contact’s strategy which sets out the
company’s priorities and key activities
for the five years from 2021–2026.
CY
Calendar year which ends in December.
EBITDAF
Earnings before interest, tax, depreciation,
amortisation, and changes in fair value
of financial instruments. EBITDAF
is a non-GAAP (generally accepted
accounting practice) measure. Information
regarding the usefulness, calculation and
reconciliation of this measure is provided
within note A2 to the financial statements.
ESG
The environmental, social and governance
factors used to evaluate performance.
FID
Final investment decision.
FY22
The financial year ended 30 June 2022.
FY23
The financial year ended 30 June 2023.
GeoFuture
Our project to modernise the way
we generate power on the Wairākei
geothermal steamfield. This will provide
the opportunity for us to stop all
discharges of geothermal and cooling
water from our power stations into the
Waikato River and streams.
GHG
Greenhouse gas emissions.
GRI
The Global Reporting Initiative is an
international independent standards
organisation that helps businesses,
governments and other organisations
understand and communicate their
impacts on things like climate change,
human rights and corruption.
The GroupThis is Contact Energy Limited and
subsidiaries and associate entities that
make up the group. These are identified
in note E12 of the financial statements.
<IR>An abbreviation for The Integrated
Reporting Framework, a principles-based
framework for corporate reporting.
JVJoint venture.
LSbpLightsource bp are our joint venture
partner for our solar farm projects.
NZASAotearoa New Zealand’s Aluminium
Smelter is the country’s only aluminium
smelter and is located on Tiwai Peninsula,
across the harbour from Bluff in
Southland.
NZXNew Zealand Stock Exchange.
OhakiNgāti Tahu have instructed Contact
that ‘Ohaki’ (full name ‘Te Ohaki o
Ngatoroirangi’/The gift of Ngatoroirangi)
is the official pronunciation and should be
used when referring to the Ohaki Marae
(Tahumatua) or other Ngāti Tahu taonga.
Ohaki Pā is the paramount marae of the
iwi. There are many generations of Ngati
Tahu occupation in and around the Ohaki
area, which was a highly valued kāinga for
its geothermal features, Waikato Awa and
many natural resource.
OhaakiOhaaki is used for the Contact power
station and operations.
PPAPower Purchase Agreement.
SBTiScience-based targets initiative.
TCCTaranaki Combined Cycle (TCC) our
gas-fired power station.
TCFDThe Task Force for Climate-related
Financial Disclosures provides a
framework for climate-related financial
risk disclosures.
Terrawatt
hour (TWh)
A unit of energy equal to outputting one
million million watts for one hour.
TSIRTotal Incident Severity Rate is a leading
indicator measure that assesses the
potential severity of health and safety
and process safety incidents.
TWoWTransformative Ways of Working is one of
our major strategic themes. It is focused
on reimagining our traditional ways of
working.
Virtual
power
plant
In the past this was demand response.
It is the ability to turn energy use off and
on according to demand.
Glossary
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Te Reo Māori glossary
ĀkongaStudent
AotearoaNew Zealand
HapūKinship group, subtribe
IwiExtended kinship group, tribe
KaitiakiGuardian, steward
KaitiakitangaGuardianship, stewardship
MāoriIndigenous Peoples of Aotearoa New Zealand
MahiWork, activity
Mana whenuaThe hapū and iwi groups that have territorial rights and authority over land
MotuIsland, country, land, nation
Tangata whenuaPeople of the land, in Aotearoa New Zealand, Māori as the Indigenous
People are known as the tangata whenua
TikangaCustom, protocol
WhānauExtended family, family group
Translations have primarily been sourced from Te Aka Māori Dictionary.
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GRI and TCFD directories
TCFD index
Disclosure
Page
number
Describe the board’s oversight of climate-related risks and opportunities.
68–71
Describe management’s role in assessing and managing climate-related risks and opportunities.
68–71
Describe the climate-related risks and opportunities the organisation has identified over the short,
medium and long term.
120–121
Describe the impact of climate-related risks and opportunities on the organisation's businesses,
strategy and financial planning.
45
Describe the resilience of the organisation's strategy, taking into consideration different climate-related
scenarios, including a 2 degree or lower scenario.
45
Describe the organisation's processes for identifying and assessing climate-related risks.
45
Describe how processes for identifying, assessing and managing climate-related risks are integrated
into the organisation's overall risk management.
12, 45
Disclose the metrics used by the organisation to assess climate-related risks and opportunities in line
with its strategy and risk management process.
14, 29–32
Disclose Scope 1, 2 and if appropriate Scope 3 greenhouse gas (GHG) emissions, and the related risks.
42–46
Describe the targets used by the organisation to manage climate-related risks and opportunities and
performance against targets.
29–32,
42–43
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Climate-related risks and opportunities
We reviewed and updated our scenario analysis this year to further
understand the financial implications of climate-related risk on our business.
This is detailed in the section ‘Financial implications of climate change’.
We have identified a range of risks which we have then rated as low,
medium, or high based on the likelihood, time-horizon and potential impact/
size of the opportunity or risk. We use our existing risk management systems
to capture, monitor and report on climate-related risks. Risks rated high
are also monitored by Senior Management and the Board Audit and Risk
Committee. The Board Safety and Sustainability Committee, who have
formal oversight of climate-related issues, also review the climate-related
risks. The full Board, when setting strategy, also considers a wide range of
risks and environmental factors, and the work our teams do to understand
issues, such as climate change, contribute to their decision-making.
This table presents an overview of Contact’s most material climate-related
risks and opportunities in the short, medium and long term. Risks will be
reviewed in the upcoming FY to ensure alignment with XRB’s climate-related
disclosure standards.
Short term (now–2024)Medium term (2024–2035)Long term (2035–onwards)
These may impact near-term financial results,
including those that may materialise within the
current reporting cycle.
That may materially impact financial results over
the longer term and may require us to adjust our
strategy.
Risks that could fundamentally impact the long-
term strategy and business model.
Market Transition Risks and Opportunities
Contact’s emissions
profile
• Reputational impact of continued use of thermal
and high emissions generation.
• Heightened scrutiny f rom customers and investors
on ESG performance.
• National imperative to reduce carbon emissions
through policy and other means.
• Rising gas and carbon costs.
• Heightened scrutiny of emissions f rom
geothermal energy generation.
• Delivering on our science-based targets.
• Stakeholder rejection of fossil fuels including
natural gas.
Leading the market
to decarbonise
• Rising stakeholder expectations to respond and
adapt faster to climate-related issues.
• Leadership of decarbonisation initiatives
and increased opportunity for renewable
developments.
• New opportunities and markets developed to
support low-carbon transition activities. Delivery
of Tauhara Geothermal.
• Opportunity to deepen relationships with
customers who are looking to decarbonise.
• Transition to lower carbon economy creates more
demand for electricity.
• Opportunities for innovative customer and
technology solutions.
• Increased electricity demand.
• Increased demand for green energy products/
certification.
• Wider options for new generation development.
Thermal transition
• Renewable generation development opportunities
to displace thermal. Tauhara Geothermal
displacement of Thermal.
• Potential for high-emissions industries to favour
gas as a transition fuel, resulting in increased gas
use and emissions in the short term.
• Continued requirement for thermal peaking plant
in New Zealand to ensure affordable security of
supply.
• Opportunity to develop large-scale battery
storage grid options.
• Ensuring a just transition to a low-emissions
energy sector.
• Increased over- and under-supply risks, due
to growing reliance on variable wind and solar
generation.
• Potential for significant renewable overbuild, and
significant distributed generation.
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Short term (now–2024) Medium term (2024–2035) Long term (2035–onwards)
New technology• Customer adoption of new technologies and/or
energy efficient solutions impacts on demand for
grid-connected electricity.
• Opportunity for smart solutions for customers
to assist decarbonisation, including demand
flexibility technology.
• Customer adoption of new technologies and/or
energy efficient solutions impacts on demand for
grid-connected electricity.
• Opportunity for innovative new energy sources.
• Increase in demand due to changing industry
energy requirements.
• Green hydrogen development opportunities.
• New technology makes current generation
redundant and/or impacts demand significantly.
Regulation
• Changes to regulation impacts on costs of
business and/or licence to operate.
• Introduction of mandatory climate change risk
reporting under XRB climate-related disclosure.
• New regulation requires Contact to offset or
reduce emissions faster than planned.
• New Zealand’s costs become higher relative to
globe which results in production moving offshore
and reduced demand.
Physical Risks and Opportunities
Temperature
increases
• Changes to maintenance requirements as
temperatures increase.
• Changes to electricity demand as temperatures
change. Reduction in total ‘cold’ days, with
converse increase in total ‘hot’ days.
• Health, safety and wellbeing impacts
on people working in warmer conditions.
• Impacts on the efficiency and availability of
generation plants.
• Implications on resource consent requirements
which may increase costs and/or impact on licence
to operate.
• Impacts on operational plant may require change
in design.
Access to natural
resources
• Changes to hydro inflows impact on our renewable
generation.
• Changes in regulation may impact on access to
water, consent conditions and/or costs.
• Consents required for new developments have
enhanced restrictions and requirement conditions
for access to resource.
• Drilling programme requires access to significant
volumes of water.
• Increased demand and competition for natural
resources, including f reshwater, impacts on access
to natural resources for generation.
• Water storage requirements change.
• Increased hydro inflows in short-term duration
flood events create opportunities to increase
generation output, but may also increase flood risk
and require spilling at hydro.
Intensity and
frequency of
weather events
• Increased potential for erosion issues.
• Disruption to physical works during storms.
• Increased wildfires disrupting electricity supply
due to transmission lines flashing.
• Stormwater systems require redesign and/
or replacement to meet changing capacity
requirements.
• Potential for increased power outages due to
transmission failure caused by storms.
• Increased flood risk around rivers and lakes
impacts on generation operations.
• Increased risk f rom long-term drought, wildfires,
reduced hydro inflows and therefore generation
capacity.
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GRI index
Contact has reported in accordance with the GRI Standards for the period
1 July 2022 to 30 June 2023.
GRI 1 usedGRI 1: Foundation 2021
Applicable
GRI Sector
Standard(s)
There is no current applicable sector standard.
GRI Standard/
Other sourceDisclosurePageExplanation
GRI 2: General Disclosures 2021
2–1Organisational details89, 129
2–2Entities included in
the organisation’s
sustainability reporting
–Contact Energy is the only entity
included in our sustainability
reporting unless otherwise
specified. Financial auditing
is inclusive of our subsidiaries,
Western Energy and Simply Energy.
2–3Reporting period,
f requency and contact
point
2, 89,
122,
129
2–4Restatements of
information
No restatements were made in
FY23. Restatements f rom prior
years are referred to on on page 96
of the 2022 Integrated Report.
2–5External assurance71, 113–
116
2–6Activities, value chain
and other business
relationships
61–66
2–7Employees–See employee tables on our
ESG Reporting webpage.
2–8Workers who are not
employees
OmittedInformation unavailable: We do not
have any comprehensive tracking
of non-employees (i.e. contractors)
however we are aiming to introduce
better tracking in the near future.
2–9Governance structure
and composition
68–71Further detail can be found in our
Corporate Governance Statement
and on our website.
GRI Standard/
Other sourceDisclosurePageExplanation
2–10Nomination and
selection of the highest
governance body
–Information is in our Corporate
Governance Statement.
2–11Chair of the highest
governance body
68
2–12Role of the highest
governance body
in overseeing the
management of
impacts
68–71
2–13Delegation of
responsibility for
managing impacts
71
2–14Role of the highest
governance body in
sustainability reporting
68
2–15Conflicts of interest81–82Further detail can be found
in our Corporate Governance
Statement, Conflict of Interest
Policy, and Code of Conduct.
2–16Communication of
critical concerns
70–71Any critical concerns are
presented to the Board in the
form of written papers and oral
presentations.
2–17Collective knowledge
of the highest
governance body
68–70Further detail can be found
in our Corporate Governance
Statement.
2–18Evaluation of the
performance of the
highest governance
body
68Further detail can be found
in our Corporate Governance
Statement.
2–19Remuneration policies74–78
2–20Process to determine
remuneration
72–79Further detail can be found
in our Corporate Governance
Statement.
2–21Annual total
compensation ratio
79
2–22Statement on
sustainable
development strategy
5–10
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GRI Standard/
Other sourceDisclosurePageExplanation
2–23Policy commitments70Further detail can be found in
our Code of Conduct, and within
our policies. Policies applying to
our subsidiaries, and application
to supply chain/partners is on a
per-policy basis. Communication
is achieved internally through
Contact University, and externally
with suppliers through supplier
questionnaires.
2–24Embedding policy
commitments
–See our Modern Slavery Statement.
We offer online training as well
as tailored in-person training
to different business areas – for
example, modern slavery training.
2–25Processes to remediate
negative impacts
OmittedInformation incomplete: We
engage with individuals and local
communities to remediate negative
impacts f rom our operations, and
we have a Stakeholder Engagement
Policy detailing our engagement
approach and principles with various
stakeholders. We will look to disclose
next year after an assessment is done
to ensure reported information is
consistent across all our operations.
2–26Mechanisms for
seeking advice and
raising concerns
70–71,
129
2–27Compliance with laws
and regulations
71Also indicator for material
topic Protecting and Restoring
Biodiversity and Other Natural
Treasures.
2–28Membership
associations
–See table on our
ESG Reporting webpage.
2–29Approach to
stakeholder
engagement
46, 50
2–30Collective bargaining
agreements
–8.5% of total Contact employees
were covered by collective
bargaining agreements as at
30 June 2023. We do not
otherwise base employee
remuneration on collective
bargaining agreements.
GRI Standard/
Other sourceDisclosurePageExplanation
GRI 3: Material Topics 2021
3–1Process to determine
material topics
65
3–2List of material topics65
Material Topics
Freshwater system health
GRI 3: Material Topics 2021
3–3Management of
material topic
25, 42,
48–49,
63
More information on our Water
webpage.
GRI 303: Water and Effluents 2018
303–1Interactions with water
as a shared resource
48–49
303–2Management of water
discharge-related
impacts
OmittedConfidentiality constraints: All
discharge impacts to waterways
are managed as part of our
licence to operate within consent
conditions as well as energy
supply agreements held with third
parties. Disclosure will be reviewed
for next year.
303–3Water withdrawal–Refer to our ESG Reporting
webpage.
303–4Water discharge–Refer to our ESG Reporting
webpage and our Water
webpage. Further information
on our consent requirements can
be found at the Waikato District
Council website. We had no
discharge limit breaches in FY23.
303–5Water consumption–Refer to our ESG Reporting
webpage.
Protecting and restoring biodiversity and other natural treasures
GRI 3: Material Topics 2021
3–3
Management of
material topic
42, 48,
50
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Other sourceDisclosurePageExplanation
GRI 304: Biodiversity 2016
304–1Operational sites
owned, leased,
managed in, or
adjacent to, protected
areas and areas of
high biodiversity value
outside protected areas
OmittedInformation unavailable: The
information has been prepared
for each site; however information
is not at a standard to be made
useful for public reporting.
Disclosure will be reviewed for
next year.
304–2Significant impacts of
activities, products and
services on biodiversity
48Refer to ‘Looking after our
ecosystems’ section on our website.
304–3Habitats protected or
restored
–See table on our ESG Reporting
webpage.
304–4IUCN Red List
species and national
conservation list species
with habitats in areas
affected by operations
48
Generation emissions and renewable energy supply; Reliable energy supply
GRI 3: Material Topics 2021
3–3Management of
material topic
8–9,
14, 27,
29–31,
44–45,
61, 63
Indicators for generation
emissions and renewable energy
supply.
3–3Management of
material topic
14, 25,
31,
51–52,
61, 63,
76
Indicators for reliable energy
supply. More information on our
ThermalCo idea can be found here.
GRI 305: Emissions 2016
305–1Direct (Scope 1)
GHG emissions
45Global Warming Potential rate
for sulfur hexafluoride is 22,800.
Further detail can be found in our
GHG Inventory Report.
305–2Energy indirect (Scope 2)
GHG emissions
45
305–3
Energy indirect (Scope 3)
GHG emissions
45
GRI Standard/
Other sourceDisclosurePageExplanation
305–4GHG emissions
intensity
–0.70:1 (tCO
2
e per MWh)
Calculated by dividing Scope
1 and 2 emissions by scope
1 and 2 activity amounts. Scope 3
not included in ratio as activity in
MWh is difficult to quantify.
Further detail can be found
in our GHG Inventory Report
305–5Reduction of GHG
emissions
30, 42Further detail can be found in our
GHG Inventory Report.
305–6Emissions of ozone-
depleting substances
(ODS)
OmittedNot applicable: New Zealand
legislation prevents emission
of ODS.
305–7Nitrogen oxides (NO
x
),
sulfur oxides (SO
x
), and
other significant air
emissions.
OmittedInformation unavailable: NO
x
,
SO
x
and other emission data for
FY23 is currently unavailable, and
is expected to be calculated at a
later date.
Own measurePercentage of
renewable generation
61Calculated by dividing renewable
generation against total
generation.
Decarbonisation, demand flexibility and electrification
GRI 3: Material Topics 2021
3–3Management of
material topic
14,
17–24,
30, 35
Own measure
Describe demand
side management
programmes
17–20Our demand side management
programmes are outlined in
the referenced pages. Demand
side management rewards
customers for flexible electricity
consumption, either through
participation in ancillary flexibility
programmes or by reducing
electricity costs through load
shifting. This is managed via our
Simply Flex technology which
continuously monitors available
customer load in real time.
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GRI Standard/
Other sourceDisclosurePageExplanation
Sustainable procurement
GRI 3: Material Topics 2021
3–3
Management of
material topic
46See our Responsible Procurement
webpage for more information.
3–3-e and 3–3-f: Omitted,
information unavailable: We are
working to stand-up a dedicated
procurement team internally with
focus on improving our supplier
assessment process. Therefore,
our current process will be re-
evaluated in the next financial
year.
GRI 308: Supplier Environmental Assessment 2016
308–1New suppliers that
were screened using
environmental criteria
OmittedInformation unavailable: We have
supplier surveys in place, however
this does not assess negative
environmental impacts. Our current
process is being re-evaluated and
disclosure will be reviewed for
next year.
308–2
Negative environmental
impacts in the supply
chain and actions taken
Omitted
GRI 414: Supplier Social Assessment 2016
414–1New suppliers that
were screened using
social criteria
OmittedInformation unavailable: We have
supplier surveys in place, however
this does not assess negative social
impacts. Our current process is
being re-evaluated and disclosure
will be reviewed for next year.
414–2Negative social impacts
in the supply chain and
actions taken
Omitted
A thriving workforce
GRI 3: Material Topics 2021
3–3Management of
material topic
51,
53–57
Refer to our Health & Safety
webpage and ESG Reporting
webpage for more information.
Lack of community representation
means social/cultural perspectives
are not considered in our decision
making, and impacts to those
communities are not addressed.
Our diversity targets aim to reduce
the risk to these communities, and
our operations as a result.
GRI Standard/
Other sourceDisclosurePageExplanation
GRI 403: Occupational Health and Safety 2018
403–1Occupational
health and safety
management system
56Refer to our Health & Safety
webpage.
403–2Hazard identification,
risk assessment, and
incident investigation
56See our Health & Safety webpage
for more information.
Through our Learning Team
approach to investigate work-
related incidents, teams involved
in an incident come together with
minimal management presence.
Through expert facilitation,
timelines are established, stories
are told, and everyone involved
gets the opportunity to contribute.
Focus is applied to hierarchy of
controls to ensure that actions
are not focused on administrative
controls, but on being able to
engineer, isolate, substitute or
eliminate hazards.
403–3Occupational health
services
56–57
403–4Worker participation,
consultation, and
communication on
occupational health
and safety
56Each of our sites has a H&S
committee with diverse
membership f rom the f rontline
through to site management.
Meetings are generally held
monthly, including with contractors,
and two-way communication sets
expectations, gathering insights
around H&S. Building relationships,
having informal discussions
and formal mechanisms such
as observation cards enables
collaboration with f rontline workers
to write and review our H&S system.
Workshops, testing, and field
experiments are mechanisms we
use throughout.
403–5
Worker training on
occupational health
and safety
57
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Other sourceDisclosurePageExplanation
403–6 Promotion of worker
health
54, 57
403–7
Prevention and
mitigation of
occupational health
and safety impacts
directly linked by
business relationships
56We offer occupational health
monitoring such as lung function
and hearing testing. Anyone who
has potentially been exposed to
asbestos in the past is registered
with NZ Provide, an asbestos
health monitoring program.
403–8Workers covered
by an occupational
health and safety
management system
56Our H&S system has been
internally audited according
to NZS4801 (superseded by
ISO 45001). No external audit
has been performed.
403-9Work-related injuries54Refer to our Health & Safety
webpage and ESG Reporting
webpage.
Data is compiled through our H&S
reporting system, including injuries
and ill health. A report is generated
with includes classifications and
injury summary. The categorisation
of these help us to determine if it is
a work-related injury or illness, and
the agency of the injury.
403–10Work-related ill health
Own measureTISR56TISR is calculated by multiplying
each injury or incident by its’
weighted severity level. The sum
of all weighted incidents is divided
by controlled hours worked,
then multiplied by 1,000,000 to
normalise the final TISR result.
GRI 405: Diversity and Equal Opportunity 2016
405–1Diversity of governance
bodies and employees
55–56See also, diversity tables on our
ESG Reporting webpage.
405–2Ratio of basic salary
and remuneration of
women to men
OmittedInformation unavailable:
The information to breakdown
our employee remuneration
by employee category and area
of operation is not currently
captured. We will review our
process in the next financial year.
We do include information on
pay equity.
GRI Standard/
Other sourceDisclosurePageExplanation
Own measureEmployee engagement53Engagement surveys are
undertaken three times per
year and open to all employees.
Contact’s overall employee
engagement score is based on
the average score given by survey
respondents in response to the
main engagement questions.
Safe and resilient infrastructure
GRI 3: Material Topics 2021
3–3Management of
material topic
37,
44–45,
51–52,
57, 63,
120–
121
Own measureProcess safety data57Process safety learning events
and incidents are recorded and
validated by an Engineering
Authority and categorised by
following the Process Safety
Incident Categorisation Chart
(based on the API 754 standard).
Step back learnings are completed
where justified and improvement
actions generated. All reported
process safety incidents are
included in the metric, even if
remediation actions are still in
progress.
Own measure
Impacts on assets f rom
physical risks of climate
change
120–
121
Methodology is included in the
introduction on page 120.
Meaningful relationships with tangata whenua; Community wellbeing
GRI 3: Material Topics 2021
3–3
Management of
material topic
26, 50Indicators for meaningful
relationships with tangata
whenua.
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GRI AND TCFD
DIRECTORIES
FINANCIAL
STATEMENTS
ABOUT US
ENABLING
OUR STRATEGY
OUR STORY
CONTENTS
GRI Standard/
Other sourceDisclosurePageExplanation
3–3 Management of
material topic
37, 42,
46
Indicators for community
wellbeing.
GRI 413: Local Communities 2016
413–1Operations with
local community
engagement,
impact assessments,
and development
programmes
46While we look at gender diversity
internally, external gender impact
assessments in local communities
is not part of our AEE.
Community consultation
committees and processes that
include vulnerable groups are
not included in site-specific
community engagement plans
as they are considered at a wider
level.
413–2Operations with
significant actual and
potential negative
impacts on local
communities
OmittedInformation incomplete: While
we discuss our impacts on
biodiversity, habitats, and the
environment throughout the
report, we do not discuss this in
context of the local community in
detail that the disclosure requires.
We will review local community
engagement plans.
Customer wellbeing and trust
GRI 3: Material Topics 2021
3–3Management of
material topic
9, 14,
34, 37,
52
GRI 418: Customer Privacy 2016
418–1Substantiated
complaints concerning
breaches of customer
privacy and losses of
customer data
–See reportable privacy incidents
table on our ESG Reporting
webpage.
Own measure
Customer satisfaction
(Net Promoter Score)
14, 34Each week, a random customer
sample is surveyed to measure
their experience with Contact
using Net Promoter Score (NPS).
NPS f rom the last quarter (1 April
– 30 June) of the year is reported
using the following calculation:
(promotors-detractors)/(total
responses).
GRI Standard/
Other sourceDisclosurePageExplanation
Energy wellbeing and equity
GRI 3: Material Topics 2021
3–3Management of
material topic
37, 63
Own measurePercentage of
customers accepted
following credit check
42Measured by analysing new
sign-ups following a credit
check to determine sign-up rate
with Prepay included/excluded.
Increase in sign-ups with Prepay
reflects energy accessibility for
those who would otherwise be
rejected.
127
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DIRECTORIES
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STATEMENTS
ABOUT US
ENABLING
OUR STRATEGY
OUR STORY
CONTENTS
Corporate directory
Board of Directors
Robert McDonald (Chair)
Victoria Crone
Sandra Dodds
Jon Macdonald
David Smol
Rukumoana Schaafhausen
Elena Trout
Leadership team
Mike Fuge
Chief Executive Officer
Chris Abbott
Chief Corporate Affairs Officer
Jack Ariel
Major Projects Director
Jan Bibby
Chief People and Transformation Officer
Matt Bolton
Chief Retail Officer
John Clark
Chief Generation Officer
Dorian Devers
Chief Financial Officer
Iain Gauld
Chief Information Officer
Jacqui Nelson
Chief Development Officer
Tighe Wall
Chief Digital Officer
Registered office
Contact Energy Limited
Harbour City Tower
29 Brandon Street
Wellington 6011
New Zealand
T +64 4 499 4001
Find us on Facebook, Twitter, LinkedIn and
YouTube by searching for Contact Energy
Company secretary
Kirsten Clayton
General Counsel & Company Secretary
Company numbers
NZ Incorporation 660760
ABN 68 080 480 477
Auditor
EY
PO Box 490
Wellington 6011
Registry
Change of address, payment instructions
and investment portfolios can be viewed
and updated online:
investorcentre.linkmarketservices.co.nz
investorcentre.linkmarketservices.com.au
New Zealand Registry
Link Market Services Limited
PO Box 91976, Auckland 1142
Level 30, PWC Tower
15 Customs Street West
Auckland, 1010
contactenergy@linkmarketservices.co.nz
T + 64 9 375 5998
Australian Registry
Link Market Services Limited,
Locked Bag A14, Sydney
South, NSW 1235
680 George Street, Sydney, NSW 2000
contactenergy@linkmarketservices.com.au
T +61 2 8280 7111
Investor relations enquiries
Shelley Hollingsworth
Investor Relations and Strategy Manager
investor.centre@contactenergy.co.nz
Sustainability enquiries
Taria Tahana
Head of Sustainability
sustainability@contact.co.nz
Utilities Disputes 0800 223 340
If you live around one of our power
stations or offices and want to
get in touch, give us a shout on
0800 000 458 (North Island) or
0800 66 33 35 (South Island).
Corporate directory
129
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DIRECTORIES
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ABOUT US
ENABLING
OUR STRATEGY
OUR STORY
CONTENTS
contact.co.nz
Data sourced from publicly available filings. Our datasets may not be complete. Automated analysis can produce errors. If you believe any data on this page is incorrect, please contact us at hello@nzxplorer.co.nz. For informational purposes only. Not investment advice.
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