Contact Energy Limited logo

Contact delivers solid FY23 performance

Full Year Results13 August 2023CENUtilities

contactenergy.co.nz
NZX release: 14 August 2023: Contact Energy FY23 Result

Contact delivers solid FY23 performance while investing for

decarbonisation

Key financial metrics


Twelve months ended

30 June 2023

FY23

Twelve months ended

30 June 2022

FY22

Underlying

1

Reported Against underlying

EBITDAF

2

$573m $460m ↑ 5% from $546m

Profit $211m


$127m ↑ 16% from $182m

Profit per share 26.9 cps


16.3 cps ↑ 15% from 23.4 cps

Operating free cash flow

3

$282m ↓ 15% from $330m

Stay-in-business capital expenditure (cash) $113m ↑ 51% from $75m

Growth capital expenditure (cash) $472m ↑ 62% from $291m

Overview

New Zealand renewable energy company Contact Energy (‘Contact’) today released its

financial results for the year to 30 June 2023.


• Net profit of $127m after recognising an onerous contract provision expense of $84m

($113m EBITDAF impact) following a review of the estimated available capacity of the

Ahuroa Gas Storage facility (AGS). Excluding AGS, underlying net profit was $211m.


• Underling EBITDAF (excluding the AGS provision) increased by $27m to $573m with

higher realised electricity pricing and a gain on sale of the Te Rapa co-generation

plant, partially offset by high gas and carbon unit costs, lower electricity sales volumes

and higher fixed operating costs.


• Operating free cash flow decreased by $48m to $282m. Working capital continues to

be elevated, with more gas and carbon units in inventory.


Contact has made significant progress on delivering to its Contact26 strategy and remains

focused on leading New Zealand’s decarbonisation by connecting customers with its

renewable development pipeline.



1

Contact has recognised a net onerous contract provision expense for AGS of $113m within EBITDAF and $84m within profit. Underlying

performance excludes these impacts. All variances are shown on an underlying basis.

2

Refer to slide 43 of the 2023 full year results presentation for a definition and reconciliation between statutory profit and the non-GAAP profit

measure earnings before net interest expense, tax, depreciation, amortisation, change in fair value of financial instruments (EBITDAF). Contact

has made reclassifications to better align with IFRIC guidance on IFRS 9 resulting in realised gains/losses from market derivatives not in a hedge

relationship (includes market making activity) no longer being reported in operating income (EBITDAF). FY22 figures restated accordingly.

3

Refer to note A3 of the 2023 Full Year financial statements for a definition and reconciliation between cash flow from operating activities and the

non-GAAP measure operating free cash flow. Operating free cash flow represents cash available to repay debt, to fund distributions to

shareholders and growth capital expenditure.



contactenergy.co.nz

• New geothermal station of up to 180MW at Te Mihi, GeoFuture, proceeding to final

investment decision in early 2024. Investment of up to $114m approved. Pre-

construction drilling to begin from September 2023.


• Preparing for final investment decisions on Kōwhai Park 170MWp solar farm and

100MW North Island battery in FY24.


• Planning to apply for resource consent at Glorit on the Kaipara Coast, northwest of

Auckland by the end of 2023 for the second 160MWp solar farm through Contact’s

joint venture with Lightsource bp.


• Te Rapa power station closed on 30 June 2023 as planned. Contact’s generation on

track to be more than 95% renewable by FY27.


• Strong endorsement of Contact’s retail offering, reaching approximately 589,000

energy and broadband connections.


- Introduced wireless broadband and Dream Charge time-of-use plan, enabling

customers to charge their EVs at home at lower night rates, contributing to the

decarbonisation of New Zealand. Contact Mobile launches later this month.


- Supported mass market customers by keeping average electricity price increase

realised year-on-year in line with general inflation, despite elevated forward

wholesale prices over the last three years.

_________________________________________________________________________


Financial performance


In FY23 Contact recognised an onerous contract provision expense of $84m after tax

($113m EBITDAF impact) following a review of the estimated available storage capacity of

AGS. This is a non-cash accounting adjustment to recognise the difference between the

expected benefits from access to gas storage and the contracted schedule of payments over

the remaining 10 years of the contract.


Reported net profit of $127m was down $55m on the prior year, with lower operating

earnings (EBITDAF) reflecting the onerous contract provision, higher interest expense

reflecting the higher interest rate environment and unfavourable movements in the fair value

of financial instruments as higher losses were realised from unhedged financial instruments,

partially offset by lower depreciation and amortisation and lower tax on earnings. Excluding

the impact of the AGS provision, underlying net profit was $211m, up $29m from the prior

year.


Underlying EBITDAF, which excludes the impact of the AGS provision, increased by $27m

to $573m, up five percent on the prior year, with higher realised electricity pricing as our

sales channels align closer to the wholesale market, and higher other income which included

a $7m gain on sale of Te Rapa. This was partially offset by continued higher thermal

generation input costs, lower electricity sales volumes and higher fixed costs driven by

inflation and the preparation of the business for growth.


Operating free cash flow decreased from $330m to $282m, down 15 percent year-on-year

with higher underlying operating earnings offset by higher stay-in-business capital

expenditure, higher cash tax paid on strong earnings in prior periods and unfavourable

working capital movements. Working capital remained elevated as Contact held more gas

and carbon units in inventory on lower thermal generation than the prior year.



contactenergy.co.nz


The Board approved a final dividend of 21 cents per share (imputed by up to 18 cents per

share for qualifying shareholders) to be paid on 26 September 2023; taking the annual

dividend declared for FY23 to 35 cents per share, which is in line with the prior year.


“Contact delivered a solid financial performance despite soft short-term wholesale market

conditions,” said Mr Fuge.


“We saw the highest nationwide hydro inflows in post-market history, with North Island

rainfall the highest on record. This depressed spot market prices and saw greater price

separation between the North and South Islands. We responded by purchasing excess

renewable electricity from the wholesale spot market and reduced our thermal generation to

the lowest in Contact history.”


Renewable development


Contact’s geothermal development activity is moving at pace, with plans to replace the

1950s-built Wairākei A and B power stations with a new station of up to 180MW at Te Mihi –

the GeoFuture project. Development costs of up to $114m have been approved and Contact

is targeting a final investment decision in early 2024.


“It is an exciting time for Contact as we focus on advancing our steamfield design work for

GeoFuture and we will start pre-construction drilling in September. This comes as we are

reaching completion of our world-class geothermal development at Tauhara,” said Mr Fuge.


The Minister for the Environment has approved the Southland Wind Farm Project for fast-

track consenting. If approved, the 300MW facility would be Contact’s first wind farm and

New Zealand’s largest. Together with its partner, Roaring40s, Contact continues to engage

with local communities and mana whenua.


Subject to taking a final investment decision in FY24, Contact’s joint venture with

Lightsource bp will begin construction on a 170MWp solar farm at Christchurch Airport,

Kōwhai Park in 2024. The joint venture’s second proposed solar farm development is in

Glorit on the Kaipara Coast, northwest of Auckland. The proposed site has good access to

the transmission grid and is expected to generate 0.3TWh per year. The joint venture plans

to apply for consent for the Glorit site in the second half of 2023.


Demand


Industry interest in converting to renewable electricity was strong, Mr Fuge said.


“In May we announced a pioneering energy agreement with NZ Steel. We will provide

30MW of flexible off-peak renewable electricity for its proposed new $300m electric arc

furnace. This will enable NZ Steel to scale down production in peak demand times or supply

shortages, with the project representing a significant step towards meeting New Zealand’s

climate change goals.”


The trend continued with accelerating opportunities with several other industrial companies

exploring similar opportunities to decarbonise industrial heat processes and cut fossil fuel

use.

The New Zealand Aluminium Smelter (NZAS) has indicated it would like to continue

operations at Tiwai Point beyond December 2024. “We are encouraged as we continue to

work closely with NZAS to negotiate a new agreement. The smelter is valuable to our

country, and our economy, particularly as a significant exporter. It is also highly carbon



contactenergy.co.nz

efficient in its production of premium aluminium, and a major employer and contributor to the

Southland economy.”


Decarbonising our portfolio

In June 2023, as planned, Contact closed its 44 MW Te Rapa gas-fired co-generation power

station. And the company has confirmed it won’t extend the operating hours of its gas-fired

Taranaki Combined Cycle (TCC) plant. While it will support security of supply with remaining

operating hours, decommissioning is expected at the end of 2024.


The 1.9TWh of new renewable generation that Contact will be bringing online at Tauhara

and Te Huka is enabling Contact to take these steps. And, after a successful trial at Te

Huka, Contact has confirmed it is exploring the feasibility of CO

2

capture and reinjection or

reuse across existing and planned geothermal plants.


“This year we have taken key steps towards decarbonising our own portfolio and now have a

clear path to achieve net zero emissions from our generation operations by 2035. We are

committed to doing this in an orderly manner, ensuring security of supply and energy

affordability to New Zealanders,” said Mr Fuge.


In line with Contact’s decarbonisation strategy, the company will be taking a final investment

decision on a 100MW battery in FY24. Contact has a preferred site option at Glenbrook,

subject to consenting, and has resource consent to build at Stratford where Contact has

existing operations.


“Investment in renewable energy flexibility in the North Island, close to retail load, is key to

our strategy to lead New Zealand’s decarbonisation. With more intermittent renewables

being introduced, grid-scale batteries will play an important role by storing energy during

periods of low demand and discharging power into the grid during the peaks. This

investment will reduce our reliance on gas peaking plant and will enable us to participate

across physical, reserve and frequency-keeping markets,” said Mr Fuge.


Retail

Mr Fuge said Contact’s retail business has continued with targeted growth in FY23. “Multi-

product customers are up 10% on FY22 driven by growth in our broadband business and

supported by the introduction of fixed wireless broadband and expanded time-of-use offerings

with the new Dream Charge EV plan. We’ve also been preparing to introduce Contact mobile,

which will launch later this month.” Contact has been named as a finalist for Energy Retailer

of the Year for the second year running.


Outlook

Looking ahead, Mr Fuge said the coming year will see Contact reaching significant milestones

in the delivery of its strategy to lead the decarbonisation of New Zealand.


“We’re preparing for Tauhara to come online by the end of the year, which will be a pivotal

moment for the company. We’re well on track to bring Te Huka 3 online by the end of 2024

and we’ll be taking final investment decisions on GeoFuture, Kōwhai Park and a 100MW

battery all within this financial year. I’m exceptionally proud of the team’s dedication in laying

the groundwork to realise our strategy.”


“We are excited about the future. We have a clear strategy, strong balance sheet with

supportive shareholders and stand ready to execute on the opportunities in front of us to lead

the decarbonisation of the New Zealand economy over the next decade.”



contactenergy.co.nz



1/ MORE INFORMATION

Investors: Shelley Hollingsworth

Investor Relations & Strategy Manager

shelley.hollingsworth@contactenergy.co.nz

+64 27 227 2429

Media: Louise Wright

Head of Communications and Reputation

louise.wright@contactenergy.co.nz

+64 21 840 313



2/ CONFERENCE CALL


A conference call to support the full year results announcement will be held at 10am, NZ

(New Zealand) time on 14 August 2023.


If you would like to attend the live presentation, please see the details below to view the

webcast off your chosen device:


Click here to enter the webcast: LIVE EVENT LINK


Or access this link via our website: https://contact.co.nz/aboutus/investor-centre

---

1
2023 full year results

presentation

14 August 2023

Twelve months ended 30 June 2023

2
Disclaimer and important information

While all reasonable care has been taken in compiling this presentation, neither Contact

nor any of its directors, employees, shareholders nor any other person gives any

representation as to the accuracy or completeness of this information or accepts any

liability for any errors or omissions.

This presentation may contain certain forward-looking statements with respect to a

variety of matters. All such forward-looking statements involve known and unknown risks,

significant uncertainties, assumptions, contingencies, and other factors, many of which

are outside the control of Contact, which may cause the actual results or performance of

Contact to be materially different from any future results or performance expressed or

implied by such forward-looking statements. Such forward-looking statements speak only

as of the date of this presentation. Except as required by law or regulation (including the

NZX Listing Rules and the ASX Listing Rules), Contact undertakes no obligation to

update these forward-looking statements for events or circumstances that occur

subsequent to the date of this presentation or to update or keep current any of the

information contained herein. Any estimates or projections as to events that may occur in

the future (including projections of revenue, expense, net income and performance) are

based upon the best judgement of Contact from the information available as of the date

of this presentation.

EBITDAF, free cash flow and operating free cash flow are financial measures that are

“non-GAAP (generally accepted accounting practice) financial information” under

Guidance Note 2017: ‘Disclosing non-GAAP financial information’ published by the New

Zealand Financial Markets Authority, “non-IFRS financial information” under ASIC

Regulatory Guide 230: ‘Disclosing non-IFRS financial information’ and “non-GAAP

financial measures” within the meaning of Regulation G under the U.S. Exchange Act of

1934.

Such financial information and financial measures (including EBITDAF, free cash flow

and operating free cash flow) do not have standardised meanings prescribed under New

Zealand equivalents to International Financial Reporting Standards (“NZ IFRS”),

Australian Accounting Standards (“AAS”) or International Financial Reporting Standards

(“IFRS”) and therefore, may not be comparable to similarly titled measures presented by

other entities, and should not be construed as an alternative to other financial measures

determined in accordance with NZ IFRS, AAS or IFRS accounting practice) measures.

Information regarding the usefulness, calculation and reconciliation of these measures is

provided in the supporting material.

This presentation does not constitute financial or investment advice. This presentation

does not constitute an offer to sell, or a solicitation of an offer to buy, Contact securities

and may not be relied on in connection with any purchase of a Contact security.

Numbers in the presentation have not all been rounded and might not appear to add.

All references to $ are New Zealand dollar unless stated otherwise.

Alltrademarks, service marks andcompany namesare thepropertyoftheir respective

owners. All company, product and service names used in this presentation are for

identification purposes only. Use of these names, trademarks and brands does not imply

endorsement or that they are or will be customers of Contact and reflects public

announcements of intention only.

3
FY23 highlights and market update / Mike Fuge, CEO4 -12

Financial results and outlook / Dorian Devers, CFO 13-27

Progress on strategy / Mike Fuge, CEO 28 - 32

2

3

1

Agenda

33

Supporting materials 33 - 46

3

4

4
1

Contact has recognised a net onerous contract provision expense for AGS of $113m within EBITDAF and $84m within profit. Underlying performance excludes these impacts. All variances and commentary reflect movements in underlying performance.

2

Refer to slide 43 for a definition and reconciliation of EBITDAF.Contact has made reclassifications to better align with IFRIC guidance on IFRS 9 resulting in realisedgains/losses from market derivatives not in a hedge relationship (includes market

making activity) no longer being reported in operating income (EBITDAF). FY22 figures restated accordingly.

3

Refer to slide 22 for a reconciliation of operating free cash flow.

4

Includes capitalised interest.

Twelve months ended

30 June 2023 (FY23)

Twelve months ended 30

June 2022 (FY22)

Underlying

1

ReportedAgainst underlying

EBITDAF

2

$573m$460m↑5% from $546m

Profit$211m$127m↑16% from $182m

Profit per share26.9 c16.3 c↑15% from 23.4c

Operating free cash

flow

3

$282m ↓15% from $330m

Operating free cash flow

per share

3

36.0 c↓15% from 42.4c

Dividend declared$273m↑$272m

Dividend declared per

share

35.0 c→35.0 c

Stay-in-business (SIB)

capital expenditure

(cash)

$113m↑43% from $79m

Growth capital

expenditure (cash)

4

$472m↑62% from $291m

Operatingconditions in FY23 were characterised by

the highest nationwidehydro inflows in post-market

history, with North Island rainfall the highest on

record. This led to:

•Lower wholesale spot prices.

•Lower thermal generation.

•Higher price separation between North and South

Islands.

Over the medium term:

•Pricing volatility increasing, particularly in peak

periods, as intermittent generation comes online.

•Electricity futures prices have softened with recent

reductions in spot coal and carbon prices.

•Pricing is still influenced by lower expected gas

availability, notified reduction in gas storage

capacity, the end of ‘swaption’ contracts and high

expected marginal cost of thermal fuel and carbon.

•Rising thermal fixed costs will need to be

recovered over less generation as renewable

penetration increases.

•Conditions continue to support a view of long-term

wholesale prices at $100-110/MWh (2022 real).

Summary of key financial performance measures

Delivering a solid FY23 performance while

investing for decarbonisation

Contact has responded to the short-term

conditions by:

•Securing additional gas in Q2 FY23

enabling additional CFD sales for 2023.

•Running short to take advantage of soft

wholesale market conditions.

•Reducing thermal generation, to the lowest

on Contact record, saving on fuel costs.

Contact over the mediumterm:

•Channel pricing aligned closer to the

wholesale market.

•TeRapa closed in June 2023 and TCC will

run until the end of its operating hours

(expected end of 2024).

•Preparing sales book for the Q2 FY24

commissioning of Tauhara geothermal

plant, which will add 1.4TWh of new

renewable output to the portfolio annually.

•Recognising a net $113 million onerous

contract provision expense within EBITDAF

for AhuroaGas Storage facility (AGS).

1

FY23 market

5
Our strategy to lead NZ’s decarbonisation

Enablers

Transformative ways of working:

create a flexible and high-performing

environment for New Zealand’s top talent

Outcomes

Growth

Pivot our business to a new growth era that

captures the value unlocked by decarbonisation

Resilience

Deliver sustainable shareholder returns,

aligned with our ESG commitment

Performance

Realise a step-change in performance, materially

growing EBITDAF through strategic investments

Strategic

theme

Objective

Grow

demand

Attract new industrial demand with

globally competitive renewables

Grow renewable

development

Build renewable generation and

flexibility on the back of new demand

Decarbonise

our portfolio

Lead an orderly transition

to renewables

Create outstanding

customer experiences

Create NZ's leading energy and services

brand to meet more of our customers’ needs

Operational excellence:

continuously improving our operations

through innovation and digitisation

ESG: create long-term value through our strong

performance across a broad set of environmental,

social and governance factors

6
Strategic theme

FY23 achievements / progress

Updated ambitions (FY27)

1

Grow

demand

Completed assessment of hydrogen

economics

NZAS negotiations underway

10-year renewable energy attribute

agreement with Microsoft. Growing data

centre pipeline

Lock in major industrial electrification. Entered

30MW off-peak supply arrangement with NZ

Steel

Commence boiler electrification

Flexible demand more than 80MW

•Facilitate 100MW of new demand

•Reach 100MW total Demand Flex and start pivoting to

Demand Response

•New green chemical channel established contributing

incremental EBITDAF

Grow

renewable

development

Build Tauhara. Online Q4 2024.

Te Huka 3 investment decision and entered

build phase

Wairākei geothermal replacement

consented. GeoFuture proceeding to

investment decision in FY24

Selected to deliver 150MW solar farm at

Kōwhai Park. Proceeding to investment

decision in FY24

Secure and consent wind sites. Entering consenting

for 0.9-1.2TWh Southland wind project in FY24

Complete battery feasibility. 100MW battery

investment proceeding to investment decision in

FY24

Roxburgh turbine replacement

•Grow to 10.3TWh p.a of total renewable assets

from geothermal new build, solar and wind

•100MW battery operational

Decarbonise

our portfolio

•Scope 1 and 2 GHG emissions run-rate of ~300ktCO2e,

working towards our 2035 net zero commitment

•Renewable flexibility strategy to reduce reliance on

thermal peaking

Create

outstanding

customer

experiences

Targeted growth in broadband and energy

connections. Now more than 588,000, an

increase of over 65,000 since FY21

Unlock further cost to serve improvements

and increases in Net Promoter Score

through digitisation programme

•Greater than 685k connections

•Cost to serve (CTS) at global benchmark of <$80/

connection

•Triple EBITDAF contribution from non-energy lines of

business

•Top quartile NZ Business for Sustainability survey

2

and

most Trusted Energy brand

3

TeRapa closed in June 2023

Confirmed TCC will run its remaining

operating hours or as market needs

dictate. Decommissioning expected at

end of 2024

SAP ERP finance and generation upgrade

complete. CRM options to be reviewed

Wireless broadband launched along with new

targeted EV plan. Pilot offering of mobile in

August 2023

On track to meet all carbon reduction

commitments

Thermal review complete. Contact to manage its

thermal peaking assets through the energy

transition, playing a key role in system security

Execution: What we delivered over the past 12 months

Complete /

on-track

Minor delay and / or

cost increase

Major delay and / or

cost increase

Key:

1

Set in May 2023.

2

As measured by Kantar Better Futures survey.

3

As measured by Contact’s independently surveyed brand tracker.

7
Geothermal investment programme update

Supportingthe decarbonisationof New Zealand by building world class geothermal power stations

Te Huka 3

Tauhara

GeoFuture

2

Size (TWhp.a)

Online date

Spend to date (to 30 Jun)

1

Committed spend

1

FID date

Total expected project cost

Project progress (at30 Jun)

1.4

0.4

1.4

3

Q4 2023

Q4 2024

2H 2026

Feb 2021

Aug 2022

Early 2024

96%

Pre-FID development

38%

$748m

$116m $12m

$880m

$300m$114m

4

$880m

$300m

$5.3 –5.7m/MW

3

Based on mid-point of 160-180MW indicative capacity range. Represents a net uplift of 0.4TWh per annum following the closure of Wairākei plants.

4

Approved pre-FID development costs. We are undertaking drilling from September 2023 and advancing steamfield design.

1

Includes sunk costs. Excludes capitalised interest.

2

Subject to final investment decision (FID).

8
National electricity demand

Source: EMI, Contact.

Does not include NZAS

National electricity demand (TWh)

Regional

change (%)

FY23vs FY22

Source: EMI, Contact

Market demand

5.05.0

5.2

5.1

4.9

5.0

5.0

10.0

10.1

10.110.3

10.6

10.2

10.5

25.9

26.1

26.1

25.8

26.1

25.8

25.6

FY17FY18

41.2

FY19FY22

1

FY20

South Island (ex NZAS)

North Island

FY21FY23

NZAS

40.9

41.1

41.3

41.4

41.6

41.1

0%

0%

New Zealand electricity demand is flat on FY22 in spite of industrial closures and warmer weather impacts

Total national electricity demand increased

by 0.1 TWh (0.23% from FY22):

•The decrease in Northland regional

demand (11%) was a result of Marsden

Point refinery converting to an import-

only terminal from April 2022 – a

reduction of 177GWh on the prior year.

•East Coast regional demand is down

10% as Pan Pac’s Whirinaki site is

closed until further notice, due to

impacts from flooding from Cyclone

Gabrielle.

•A dry summer for the South Island in

2022/23 saw higher irrigation demand

at major South Island irrigation demand

nodes.

•Removing the impact from known

major industrial variations, unusual

weather and other known impacts,

indicates that underlying demand is up

~1-2% on FY22.

2%

0%

(1%)

6%

(1%)

0%

0%

3%

3%

7%

1%

(1%)

1%

1%

(11%)

2%

2%

2%

1

FY22 demand data has been restated to be consistent with the most recent demand data released by EMI.

(10%)

9
Hydro generation was up 13%

when compared to FY22,

driven by~42% uplift in the

North Island (South Island up

~3%).

Impacts included:


Lower spot wholesale

prices.


Higher price separation

between North and South

Islands.


Limited need for thermal

generation and lower

industry carbon emissions.

Wind generation has stepped

up with Turitea coming online.


Generation by type (TWh)

Strong hydro inflows in FY23 saw actual storage levels higher than mean throughout the year, reducing

reliance on gas and coal.

Source: EMI & MBIE

Source: NZX

0.0

1.0

0.5

3.0

1.5

2.5

2.0

3.5

4.0

4.5

Jul-

21

Dec-

21

Jul-

22

Dec-

22

Jun-

23

Mean

Actual

1H221H23

Storage

TWh

National hydro storage

Carbon emissions (mT)

1

Carbon emissions for FY23 Apr-Jun quarter has been estimated using historic conversion rates with actual generation data.

Hydrology significantly impacted generation mix

Fuel supply

High hydro inflows limited the need for thermal generation

2H232H22

The reduction in carbon emissions of 1.6mT (42%) CO2-e was due to the

decrease in coal and gas generation year on year.

3.3

3.7

3.1

1.8

2.1

2.5

7.2

7.3

7.1

22.5

24.0

27.0

3.1

5.2

4.9

3.1

FY23FY21

Wind

1.2

FY22

0.5

Gas

Coal

Hydro

Geothermal

Other nonidentified

generation

43.1

43.2

43.2

6.03.82.2

1

10
10

Aluminium

Demand

Short-term external factors that

can influence the market

Changes as at 30 June 2023

in comparison to 30 June 2022

Short-term

wholesale

electricity

prices

Technical Working Group

concluded that 4PJ of stored

gas at AGS is unavailable for

immediate use

Drilling campaigns on major

fields undertaken, ultimate

results less than envisaged at

2022 reserves assessment

Carbon prices down 85% to

$41/New Zealand Unit

Government has announced

it will apply Climate Change

Commission advice on ETS

settings from December 2023

Methanol pricing at US$281/t

(down 30%)

Methanex outage allowed

summer to winter shape in

gas supply as hydro

conditions transpired and

AGS limitations were felt

Demand was

flat year on year

Aluminium prices lower

(-$440/t, down 13%)

Decrease in coal prices

(-US$236/t, down158%)

Forward wholesale pricing continues to reflect

high fuel cost and availability risk

Record rainfall led to above

mean hydro storage over

the last 12 months.

Controlled storage at ~130%

of mean (~800 GWh above

mean) in June

Wholesale and futures electricity pricing ($/MWh)

Wholesale market

0

50

100

150

200

250

300

Jun-

17

Jun-

14

Jun-

12

Jun-

13

Jun-

15

Jun-

18

Jun-

16

Jun-

19

Jun-

20

Jun-

21

Jun-

22

Jun-

23

10 year

average

spot price =

$99 /MWh

Short-dated futures (<12 months)

Long-dated futures (>12 months)

Monthly average spot price

Source: EMI wholesale pricing

While some short-term inputs to wholesale pricing have softened, notably spot Newcastle coal and New Zealand carbon unit prices, fuel price volatility and availability risk remain as drivers of forward wholesale prices,

with expected future marginal thermal costs still supporting the forward electricity price path. Domestically, strong hydrology conditions over the past 12 months have masked this and have suppressed wholesale electricity

prices. Fundamental requirement for thermal generation to support a hydro dominated electricity system supports forward electricity prices..

11
11

•Competition remains intense despite sustained high wholesale futures prices.

Market churn continues to reflect this with switching at 19%.

•Tier 1 retailers have a seen a 1% increase in market share to ~85% (84%

June-21 & 85% June-23). This is largely due to added connections as

household formation contributed to a continued ~1% p .a. growth in ICPs.

•Tier 2 retailer growth rates have been impacted due to thesharp lift in

wholesale energy prices resulting in a 1% decline in market share to ~15%

(16% June-21).

•Mercury purchased the Trustpowerretail business in FY22 and is now the

largest retailer by ICP (26% market share).

•2degrees and Vocusmerged on 1 June 2022 becoming the third largest telco,

while also providing energyproducts. Since acquisition, 2Degrees has grown

connections by 12k and are now the leading Tier 2 in electricity connections.

•Contact electricity connections +15k from June 2021 to June 2023 equating to

19% market share.

Change in customer electricity connections (000s)

30 June 2021 –30 June 2023

2yr % change2yr ICP delta (1000s)

Retail electricity tariff changes (c/ kWh)

Tier 2: -8k connections

•Increasing wholesale energy and network costs have resulted in a lift in

Residential electricity tariffs with the compound annual growth rate of 2%

across the last fiveyearsto March 2023.

•Average tariff increases for the year to March 2023 of 4.3% werematerially

below consumer price inflation (~7%)

1

, with households largely insulated

from increasinginput costs due to retailers’ longer-term view of pricing that

rides through short-term volatility.

•Input cost pressure for retailers is expected to remain with continued firming

future wholesale prices and significant network cost increases due to the 1

April 2025 price regulation reset. Retailers’ pricing will need to increase in

order to recover these rising costs.

12 months

ended:

Tier 1: +64k connections

Source: EMI

Source: MBIE

7%

4%

-1%

2%

13%

-8%

11%

-5

10

15

5

35

-15

-20

0

40

ManawaGenesisContact

4%

Mercury/Trust

Power

MeridianFlick

-14%

31%

Electric

Kiwi

Other

-4%

Pulse2Degrees/

Vocus

Nova

16.5

16.8

18.2

18.6

19.5

12.5

12.3

11.1

11.6

12.0

Mar-23Mar-19Mar-20Mar-21Mar-22

29.129.1

29.4

30.2

31.5

+2%

Retail competition remains intense

Retail electricity market

A wide range of market players continue with very competitivepricing despite rising costs

Lines (c/kWh)Energy & Other (c/kWh)

2

1

Stats NZ CIP index increase in the 12 months to March 2023.

12
Topical regulatory matters

Wholesale market

security

Energy

Strategy

Theme

Contact Approach

Timing

Battery project

(Project Onslow)

Lines assets

regulation / investment

Decarbonisation

incentives

Resource

management reform

Elevated futures pricing and

peak volatility is placing

pressure on unhedged energy

intensive industries.

Industry, Transpowerand the

EA paying close attention to

capacity this year and beyond.

Government developing NZ

Energy Strategy to address

strategic challenges in the

energy sector and signal

pathways away from fossil fuels.

Expected to account for Energy

Hardship considerations.

Government is investigating

solutions to NZ’s dry year

electricity problem.

Potential solutions include

pumped hydro, or a portfolio

approach using a range of

technologies.

Government will implement

CCC recommendations on

ETS auction settings in

December 2024.

GIDI

2

funding has targeted

large emitters. May be

discontinued if there is a

change in government.


Five discussion papers

released 9

th

August 2023.

NZ Energy Strategy due for

completion by end of 2024.

Engagement ongoing.

Contact targeting 10.3TWh of

renewables and 100MW

battery by FY27.

Investment in new renewables,

storage and demand response.

Long term contracts to smooth

price volatility.

Engagement with EA on long

term impacts of price volatility.

Contact’s focus on building new renewable generation, flexible storage and customer-focused demand response solutions

is well aligned with the political and societal imperative to deliver net zero for NZ by 2050. Orderly decarbonisation of

Contact’s portfolio is underway, with a focus on system security and affordability at each junction.

Working with electricity industry

to establish near-term actions

to implement the

complementary plan set out in

BCG’s report “the Future is

Electric”.

Orderly decarbonisationof own

portfolio. Focus on energy

security and affordability.

Detailed business case

presented to cabinet soon

to inform on which options

to undertake.

FID expected in 2027/28.

Sufficient line capacity is

critical to decarbonisation,

however, must be balanced

against the impact on

consumers.

Recommendsregulatory

changes to reduce connection

costs aiding electrification

projects.

Supportive of further analysis

of NZ’s dry year risk.

Recommends a market-led

solution.

Draft decision on 2025-30

revenue caps due in May

2024, and a final decision in

November 2024.

ETS requires stability to

remain a credible tool to

encourage decarbonisation.

Direct government support for

decarbonisation projects is an

important complement to the

ETS costs. We will continue to

work with government to find

opportunities.

Decisions on ETS forestry

credits are expected post

election.

Applicants can apply for GIDI

funding at any time.

Government is replacing the

RMA

3

with the Natural and

Built Environment Bill and the

Spatial Planning Bill, as well

as, refreshing the national

policy statement for renewable

electricity generation (NPS-

REG).

Contact has advocated for a

balance between

environmental effects and

the need to decarboniseour

economy.

Current draft Bills go some

way towards addressing our

concerns, and draft NPS-

REG looks promising.

.

Bills are expected to be

passed before the general

election (October), but there

will be a transition period of

~7-10 years.

1

Note $22bn refers to additional capital spend required out to 2030. Additional capital

spend required on distribution infrastructure out to 2050 is $71bn.

2

Government Investment in Decarbonisation

3

Resource Management Act

Government price regulation of

EDBs and Transpowerfor

2025-30.

BCG report found a need for

$22bn

1

of additional capital

spend on distribution

infrastructure by 2030 to meet

NZ’s decarbonisationgoals.

13
Financial

results and

outlook

14
Key themes from the financial results

A strong second half meant that

we outperformed our updated

guidance at 1H23 of $530m and

our original guidance

Key accounting topics:

Recognised onerous contract

provision and applied updated

guidance on IFRS 9


Sales channels repricing to better

align with wholesale market,

further opportunity exists

Cash conversion has decreased

with record low thermal generation

and higher SIB capex as guided

Provisions increased to reflect

portfolio changes and associated

decommissioning

Regulated asset base cost increases will

be a key consideration for the industry as

this could slow decarbonisation

15
Profit ($m)

Excluding the onerous contract provision, EBITDAF up $27m (underlying) largely reflecting the better

alignment of long-term channel prices to the wholesale market

Profit of $127m for FY23

EBITDAF ($m)

Driven by higher

unit price of

carbon and

decrease in

thermal efficiency

due to a higher

proportion of Te

Rapa and Peaker

generation

Higher C&I re-

pricing and

lower location

losses partially

offset by lower

spot and CFD

prices

Renewables

down 119 GWh

mainly due to a

decrease in

geothermal

generation due to

outages

(impact

calculated at

thermal SRMC)

Fixed costs higher

with increase in

other operating

costs (-$23m) and

higher electricity

transmission costs

(-$4m) from the

removal of ACOT

7

43

1

FY23 results

FY22 profit

Net interest

costs

EBITDAF

1

Depreciation

& Amortisation

Tax

Realised

changes in

FV of market

derivatives

FY22

EBITDAF

1

1. Renewables

4. Gas, carbon and

acquired

generation price

7. Fixed

costs

FY23 EBITDAF

before and

after onerous

contract provision

113

9

537

14

12

24

9

46

18

27

460

573

546

+27

2. Net

volume

5% increase

in long-term

channel

(retail,

strategic fixed

price) prices,

aligning to

rising

wholesale

market costs

2

Other income

is up due to

the gain on

sale from Te

Rapa, an

increase in

gas gross

margin and

other

6

3. Market

channel

price

2

FY23 profit

before and

after onerous

contract

provision

Onerous contract provision before tax

Reported EBITDAF

Onerous contract provision after tax

Reported profit

182

127

27

38

84

-18

211

-2

-11

-5

+29

5. Long-term

channel

price

6. Other

income

An 11%

reduction in

sales

volumes

outweighed

the cost

benefit of

reduced

generation

volumes yoy

5

1

Contact has made reclassifications to better align with IFRIC guidance on IFRS 9 resulting in realisedgains/losses from market derivatives not in a hedge relationship (includes market making activity) no longer

being reported in operating income (EBITDAF). FY22 figures restated accordingly.

2

Market channel pricing includes Includes reduced $/MWh location losses resulting from soft spot wholesale pricing

All figures are exclusive of the impacts of the onerous contract provision for AGS. Impacts of the onerous contract are as follows, EBITDAF (-$113m), interest (-$3m), tax (+$32m), NOPAT (-$84m).

Unrealised

changes in FV

of financial

instruments

16
Wholesale EBITDAF

1

(underlying, $m)

Retail EBITDAF ($m)

Corporate / unallocated costs ($m)

Business performance by segment

EBITDAF (underlying) up by $27m

Refer to slides 17 - 19

Refer to slide 20

81

43

49

9

548

FY22Generation

costs

(including

acquired

generation)

Total

contracted

revenue

Trading,

merchant

revenue

and losses

632

FY23

557

632

+75

17

-14

58

FY22

95

1

Electricity

Volumes

Electricity

Prices

6

Other

products

2

1

OpexFY23

-31

Electricity gross margin

(-$36m)

Electricity

and network

cost inflation

Price recovery

2

Other products includes retail gas and broadband gross margins and gains

on sale of legacy meter assets

FY23 results: Segmental performance

-28

-44

FY23

One-offs

4

FY22

4

6

2

FY22

One-offs

Inflation

(6%)

3

Growth and

sustainability

FY23

-16

1

Simply and Western included within Wholesale EBITDAF.

Underlying EBITDAF is shown excluding a net $113 million onerous contract provision

expense for AGS. Contact has made reclassifications to better align with IFRIC guidance

on IFRS 9 resulting in realisedgains/losses from market derivatives not in a hedge

relationship (includes market making activity) no longer being reported in operating

income (EBITDAF). FY22 figures restated accordingly.

One-off movements from FY22 include the Holidays Act

provision reversal and SaaS asset write off (together totaling

$6m). FY23 included execution programme setup costs and

industry report ($4m).

3

Stats NZ CPI increase in the 12 months to June 2023.

17
Electricity generated or acquired (GWh)

Costs down $81mon reduced thermal and acquired generation volumes

FY22FY23

Electricity generated or acquired costs ($m)

Generation costs

FY23 results: Wholesale business

Gas and diesel

Acquired

Thermal

Renewable

Gas storage

Carbon costs

Electricity and gas

transmission and levies

Other operating costs

Generation volumes


Hydro generation of 3,919GWh was down 21GWh (1%) on

FY22 and came in slightly above mean (3,900GWh) following a

strong hydro sequence in the final quarter.


Geothermal volumes were down 98GWh on FY22 (3%),

65GWh below mean (3,250GWh), as a result of the 5 yearly

Wairākeiplant outage and an unplanned outage at TeHuka.


Significant country-wide rainfall sequence resulted in the

wettest year on record in the North Island and the wettest year

in New Zealand post-market. Thermal generation of 517GWh

was down 54% (610GWh) on FY22 and was Contact’s lowest

thermal generation on record. ​

Costs


Renewable generation costs were up $7m (6%) on FY22 due

to the removal of ACOT payment for Te Huka, higher unit

carbon costs on geothermal and inflationary pressures pushing

up operating costs.


Thermalgeneration costs, excluding the onerous contract

provision expense for AGS ($113m) were down $51m (29%)

on significantly reduced thermal volumes.


Thermal fuel costs rose to $127/MWh (FY22: $109/MWh). With

thermal efficiency decreased due to a higher proportion of Te

Rapa and Peaker generation (FY22: 9.7 TJ/MWh, FY23: 11.8

TJ/MWh) and higher unit price of carbon (FY22 $40/unit, FY23

$48/unit), slightly offset by lower gas costs (FY22: $8.3/GJ,

FY23: $7.9/GJ).

3,283

3,185

3,940

3,919

1,127

517

389

Geothermal

FY22

Hydro

150

8,739

FY23

Acquired

Thermal

7,772

99

105

103

30

110

32

172

92

121

50

55

38

18

26

24

26

55

18

7

8

338

Generation

type

257

Cost

type

Generation

type

Cost

type

338

257

-81

87%

Renewable % of

own generation

93%

$38.7/MWh

$33.1/MWh

*Gas storage costs exclude the FY23 $113m onerous contract provision expense

for AGS.

Development

Acquired generation

costs

18
3727GWh

$129.5/MWh

Contracted

revenue ($m)

Diversified mix of long-term and ASX linked sales channels

1437GWh

$132.0/MWh

+38GWh

+$22.4/MWh

-660GWh

-$6.9/MWh

•Fixed price variable volume electricity sales to the Retail segment and C&I customers

ended 198 GWh higher than FY22 (+$22m). Prices were up $22.50/MWh to $132.50/MWh

(+$109m), reflecting higher wholesale prices over the three preceding years.

•Strategic fixed price sales were 26GWh higher than FY22 (+$1m), reflecting more volume

under the NZAS support contract. Prices to strategic fixed priced sales remained in line with

prior period ($0m) as inflationary adjustments to long-term sales were not enough to offset

the mix change from proportionally higher NZAS volume.

•CFD sales volumes were down by 660GWh (-$92m) on lower renewable generation, lower

wholesale prices and reduced thermal sales from thermal generation. Prices were down by

$7/MWh reflecting hydro inflows (-$10m).

•Operating costs to support commercial and industrial customers were lower (+$1m) as

Simply acquisition synergies were captured.

•Steam sales up on higher carbon price (+$2m).

•Other income was higher (+$9m) mainly due to a gain on sale of Te Rapa of $7m.

Wholesale contracted revenue

24

1099GWh

$137.2.0/MWh

+159GWh

+$22.1/MWh

395

482

108

151

291

190

75

76

33

35

3

Other net income

-12

FY22

1

12

-11

FY23

Steam sales

Strategic fixed price sales

CFD sales

C&I net price

Retail segment sales

C&I channel

and decarbonisation

support costs

893

936

+43

FY23 results: Wholesale business

1415GWh

$53.9/MWh

+26GWh

$0.0/MWh

Year-on-year

changes to

volume and price

FY23 volumes

and price

1

Contact has made reclassifications to better align with IFRIC guidance on IFRS 9 resulting in realisedgains/losses from market derivatives not in a hedge relationship (includes market making activity) no longer being reported in operating

income (EBITDAF). FY22 figures restated accordingly.

19
Trading EBITDAF ($m)Long / short position (GWh)

$137.6/MWh

7.7%

($10.6 / MWh)

9.0%

($7.4 / MWh)

•Wholesale market conditions

(average OTA price of $86.71/

MWh

1

) did not support additional

CFD sales nor length that was

thermal generation backed.

•Contact ran significantly short

through Q4 FY23 to take

advantage of soft spot wholesale

market conditions, saving fuel

costs.

Trading revenue

Merchant sales: short-term sales channel available when the

spot prices exceed the opportunity cost of Contact generation.

LWAP / GWAP losses: locational price differences

between where electricity is generated and purchased.

Wholesale trading and merchant revenue

$82.1MWh

Spot purchases and sell

CFD settlement

Spot sales and buy CFD

settlement

Merchant generation

86

-85

-56

-48

FY23FY22

1

8

625

93

-8,033

7,600

FY23

-7,600

8,033

FY22

625

93

FY23 results: Wholesale business

LWAP/

GWAP

losses

1

Source: EMI

20
1

Retail business performance

EBITDAF ($m)

Managing through elevated wholesale input costs while growing market share through a multi-product strategy

Revenue & Tariff

1

($m)

FY22FY23Variance

$m$mTariff¹$mTariff

Electricity gross revenue

8729422706917

PPD

2

not taken

33(0)

Incentives paid

(5)(4)0

Net revenue (cash)

8719402707017

Capitalised incentives

51

Amortised incentives

(6)(5)

Net revenue (P&L)

8699372696817

Gas revenue

82903586

Broadband revenue

53667014(1)

Other income

792

Total revenue

1,0111,10291

Contract Asset (closing)

74(3)

# of connections (closing)

3

574k584k10k

Cost to serve/connection

$123$120($3)

1

Tariff is $/MWh for electricity, $/GJ for gas and $ per month per customer connection for broadband

2

Prompt Payment Discount

3

Retail connections only, excludes Simply Energy

7

6

68

32

9

7

9

-68

-69

FY22FY23

17

-14

3

Gross Margin (GM) is Revenue less Cost of Goods (Networks,

meters, levies, energy, carbon and broadband)

FY23 results: Retail business

Other income

Gas GM

Electricity GM

Broadband GM

Other operating

expenses

Retail margins have contracted, driven by sustained

high wholesale futures prices.

•Retail EBITDAF decreased by $31m on FY22 largely

driven by the $83m increase in electricity costs that

were not fully passed through to customers.

The Retail business has continued to insulate customers

from rising input costs by keeping the average tariff

increase largely in line with consumer price inflation.

•The average Retail tariff increased by 6.7% reflecting

targeted retail price rises to partially offset rising

wholesale and network cost increases.

•Around 83% of customers received a price increase

in the last 12 months.

•Retail energy tariffs will need to rise to recover the

continued firming future wholesale prices and

significant network cost increases due to the 1 April

2025 price regulation reset.

Connection growth slowed in FY23 given increased

focus on multiproduct connections and value in

electricity.

•Total connections still +10k on FY22primarily

through continued growth in broadband.

•Multiproduct customers up 10% on FY22, assisted

by new fixed wireless broadband and Dream Charge

EV products launched.

Cost to serve – digitised interactions continue to grow

driving improvements in cost to serve per connection

(down $3/connection on FY22) and customer

experience (NPS +4 points on FY22).

21
Other operating

cost movement

($m)

Base

movement

Non-recurring

•FY22 one-off impacts relate to the release of Holidays Act credit and early-

stage development costs which have shifted into the capitalisationphase of

the projects in FY23.

•FY23 one-off impacts represent strategic execution set up costs, Contact’s

share of BCG industry report, cost of retaining TeRapa employees until plant

closure and cyclone recovery costs incurred at Whirinakiand Geothermal

sites. This has been offset by cost deferrals linked to reprioritisation of activity.

Base movement

•General inflation of 5-9% impacting operating costs. These have been seen

across the business, including labour cost and insurance inflation.

•Headwinds include increase in travel expenditure in a post-Covid environment.

Growth and sustainability

•$1m incremental investment related to retail connection growth.

•Operating costs to deliver on strategic growth priorities including;

•Ongoing costs of transformation.

•ESG and compliance opexinvestments to increase capability,

furthering ESG outcomes.

•Targeted leadership development training, and costs associated with “Grow

your Whanau” policy implementation.

Operating costs up on investments in growth

strategy and cost pressures

Base savings

General cost inflation

Invest in

growth and

sustainability

FY23 results: Operating costs

Headwinds

FY22 One-off Impacts

FY23 One-off Impacts

3

4

4

4

3

12

FY22One Off ImpactsUnderlyingGrowth and

sustainability

FY23

210

7

11

233

Non-recurring

22
•Higher underlying EBITDAF on execution of long-term channel prices increases.

•Working capital increase of $38m in FY23. This relates to higher levels of gas and carbon unit

inventory following lower thermal generation in FY23 as a result of strong national hydrology.

•Tax paid is up $16m on higher provisional tax payments based on strong FY21 earnings.

•Stay-in-business capital expenditure (cash) increase of $34m is linked to accelerated spending

identified to support higher asset availability and output as well as an SAP systems upgrade

project. Accelerated SIB capex programmespend in the period totalled$38m.

12 months

ended

30 June 2023

12 months

ended

30 June 2022

Comparison

against FY22

EBITDAF (underlying

1

)$573m$546m

1

↑$27m

Working capital changes($55m)($17m)↓($38m)

Tax paid($105m)($89m)↓($16m)

Interest paid, net of interest capitalised($25m)($28m)↑$3m

SIB capital expenditure($113m)($79m)↓($34m)

Non-cash items included in EBITDAF$7m($3m)↑$10m

Operating free cash flow$282m$330m

1

↓($48m)

Operating free cash flow per share36.0 c42.4 c

1

↓(6.4 c)

Cash conversion (OpFCF / EBITDAF)49%61%↓(12%)

Return on invested capital (ROIC)

Cash conversion for FY23 impacted by higher tax paid, SIB capex and an increase in gas and carbon unit inventory

Cash flow and capital expenditure

Sources and uses of cash ($m)

FY23 results: Cash flow

191148142

200173

207

NOPAT - $m

2

NOPAT (4-year average) /Average IC (4-year average)

3

NOPAT (FY)/Average IC (FY)

4

Net working capital adjusted to remove current borrowings, current net derivatives and excess cash above $50m.

Long-term assets adjusted to remove non-current derivatives.

Average = Invested capital (opening + closing balance) / 2

1

Contact has made reclassifications to better align with IFRIC guidance on IFRS 9 resulting in realisedgains/losses from market

derivatives not in a hedge relationship (includes market making activity) no longer being reported in operating income

(EBITDAF). FY22 figures restated accordingly.

282

273

4

28

22

442

Sources

16

30

27

472

Uses

798798

Cash Movement

Debt drawdown

OpFCF

DRP

Sale of asset

Strategic investments / acquisitions

Growth investment

Dividends paid

Realisedlosses on market derivatives

Financing cost / cost of debt issuance

0

1

2

3

4

2.8%

3.2%

2.3%

3.5%

3.6%

3.6%

3.5%

ROIC (average)

2

ROIC (FY)

3

5,257

5,097

4,814

4,543

4,448

4,484

4,872

FY22FY21FY17FY23FY18

Average IC

($m)

4

FY19FY20

122

Net operating profit after taxes (NOPAT) / Invested capital (IC)

23
Growth capital expenditure

Up to

30 June 2022

12 months ended

30 June 2023

Remaining under

current

approvals

Total

Tauhara$408m$340m$132m$880m

Te Huka 3$28m$88m$184m$300m

GeoFuture-$12m$102m$114m

Wind-$5m$5m$10m

Capitalised

interest

$55m$44m$60m$159m

Total$491m$490m$483$1,463m

FY23 results: Growth capital expenditure

Step-up in growth capital expenditure in FY23 reflects the advancing nature of Contact’s renewable

development projects

•The Tauhara geothermal project is due for completion in Q4 2023, with the

remaining growth capex all scheduled to be incurred in FY24.

•The construction of Te Huka 3 is well underway and is due to be completed in Q4

2024. The remaining growth capex will fall across FY24 and FY25.

•Remaining spend on GeoFuture and Wind projects reflects current pre-FID

approval levels and will be updated after final board investment decisions, as

applicable.

•For major growth projects we capitalise interest from the time of Final Investment

Decision (FID) or significant pre-FID works through to commissioning on a rate that

reflects the average portfolio interest rate.

Growth capital expenditure ($m)

24
•Face value of borrowings (excl. leases) increased by

$449m to $1,474m from 30 June 2022.

•Two green bonds were issued during the year, partly

to refinance a maturing $100m retail bond in

November with the remainder to fund the ongoing

construction of the TeHukaand Tauhara geothermal

stations.

•All facilities are classified green under Contact’s

sustainable finance framework, and the bank facilities

are sustainably linked with alignment to the

Contact26 strategy to lead decarbonisationin New

Zealand.

•Contact’s planning aligns with maintaining its

investment grade credit rating. This requires net debt

to EBITDAF to remain below 3.0x over a sustained

period. Of note, S&P calculates EBITDAF on a

smoothed basis, with a recent re-weighting toward

future periods reflecting Contact’s current growth

profile.

•Point estimate net debt to EBITDAF is currently 2.2x

and Contact’s EBITDAF outlook, DRP and capacity

for additional hybrid bonds provide the ability to

mange this metric effectively.

A green and sustainably-linked debt portfolio aligned to our Contact26 strategy

Closing net debt ($m)

Face value of borrowings less cash

Interest rate (%)

Weighted average gross interest

2

on average borrowings

Net debt to EBITDAF (x)

Includes S&P adjustments (prior to FY20, AGS was treated as a lease)

3

Borrowing maturities ($m)

Average tenor of 5.9 years as at 30 June 2023

Strong balance sheet

1

Includes $51m of collateral held on deposit for margin calls associated with the trading of electricity price derivatives on the ASX.

2

Gross interest includes all interest on borrowings, bank commitment fees and deferred financing costs. Unwind of leases, provisions and capitalised interest not included.

3

Illustrated here on a point basis based on the last 12 months.

1,410

990

1,036

774

1,025

1,474

-150

-168

FY19

38

-3

FY18

25

-44-47

22

FY20

21

FY21

25

1,445

FY23

1

FY22

49

-140

968

1,383

1,014

645

882

Cash on handLease obligationsBorrowings

67

225

153

100

136

350

300

150

350

250

FY25

7

FY24

7

FY29

22

7

FY26

7

FY27

4

FY28FY30-

FY52

160

257

493

357

275

367

Undrawn bank facilitiesDomestic bonds

Drawn bank facilitiesUSPP

NEXI

Capital bonds

3.1

2.3

2.4

1.2

1.5

2.2

FY22FY18FY19FY20FY21FY23

1,476

1,207

1,031

963

902

1,329

5.2%

5.4%

5.1%

FY18FY21

5.2%

FY19FY20

5.3%

FY22

5.8%

FY23

Average gross interestAverage gross debt

FY23 results: Key balance sheet metrics

25
Dividend for FY23 of 35 cents per share

•Final dividend of 21 cents per share is imputed up to 86% or 18 cents per share for qualifying shareholders. This

represents a pay-out of 97% of FY23 operating free cash flow per share and 83% of the average operating free cash

flow over the preceding 4 financial years (FY19-FY22)

•The dividend policy is to pay-out between 80-100% of average operating free cash flow of the preceding four years.

•Record date of 8 September 2023; payment date of 26 September 2023.

•The NZD/AUD exchange rate used for the payment of Australian dollar dividends will be set on 15 September 2023.

Dividend for FY23 in line with performance

Dividend reinvestment plan (DRP)

•Shareholders will have the option of full, partial or no participation. If a shareholder elects to participate, they will

remain in the plan at the same participation level until they elect to terminate or amend their participation level.

•There will be no discount offered for the FY23 final dividend and Contact will have the right to terminate or suspend

the plan at any time.

•Dividend reinvestment plan application forms must be in by 11 September 2023 to confirm participation in the plan.

•Trading period for setting price for DRP is 7 September 2023 to 13 September 2023. DRP strike price will be

announced: 15 September 2023.

Ordinary dividends ($m)

Declared

Final dividend

Interim dividend

% pay-out of annual operating free cash flow

3939

39

35

35

cps

97%

72%

82%

97%

Operating free cash flow

Average operating cash flow for the preceding four financial years

Dividend policy range: 80-100% of average operating free cash flow

for the preceding four years

324

84%

259

247

FY19

309

325

260

FY20FY21

326

FY22

261

333

83%

266

FY23

318

256

87%

2

FY24

341290

371

➢Annual operating

free cash flow

100%

80%

Dividend level

as a % of preceeding

4yr operating fcf

165165

163163

164

115115

109109

109

280

FY22FY20FY23FY19

272

280

FY21

272

273

cps

82%

330

1

282

1

Contact has made reclassifications to better align with IFRIC guidance on IFRS 9 resulting in realisedgains/losses from market derivatives not in a hedge relationship (includes market making activity) no longer being reported in operating income

(EBITDAF). FY22 figures restated accordingly.

2

This calculation is based on the minimum target ordinary dividend of 35 cps. Guidancewill be confirmed no later than the 1H24 results, given potential for long term Tiwai supply agreement to be reached.

26
26

Uplifts in Contact’s normalisedand expected EBITDAF

have been driven by pricing and channel management

57

29

16

16

24

Other

operating

costs and

income

FY24

guidance

(ex. Tauhara

online)

1

Gas, carbon

and risk

management

costs

Market

channel

price

Long-term

channel

price

6

Net impact

of Te

Rapa sale

0

FY23

guidance

Tauhara

fixed costs

550

600

Net volume

impact

5

Transmission,

levies and

storage costs

50

¹ See slide 34 of for assumptions underpinning FY24 normalisedand expected earnings

2

Contact has made reclassifications to better align with IFRIC guidance on IFRS 9 resulting in realisedgains/losses from market derivatives not in a hedge relationship (includes market making activity) no

longer being reported in operating income (EBITDAF). FY22 figures restated accordingly.

Normalised and expected EBITDAF ($ million) –excluding Tauhara online

FY24 guidance does not include EBITDAF from Tauhara online

480

520

550

600

553

546

573

FY22FY21FY23FY24

Actual result delivered

Guidance (at beginning of the year)

Guidance vs Actual

Like-for-like increase of $50m (9%) in year-on-year guidance

Strong track record of delivering

performance above guidance

Guidance CAGR FY21 to FY24 (8% p.a.)

27
27

Guidance below EBITDAF

FY23 guidanceFY23 resultFY24 guidanceCommentary

Stay in Business Capex

$110m-120m$113m$115m - $125m

1

Stay in business accelerated programme

(cash)

$38m$55m - $60m

As at end of FY23 we had spent $65m out of the $150m accelerated stay in

business capex programme

2

.

Stay in business capital expenditure (cash)

BAU

$79m$60m - $65mSustainable SIB capex remains $65m p.a.

Growth capital expenditure (cash)

3

$465m-$565m$472m$400m - $500mGrowth capital for Tauhara, Te Huka, GeoFuture and Wind.

Depreciation and amortisation

$220m-230m$224m$230m - $240mReflects higher mix of short life-cycle assets.

Net interest (accounting)

$35m-45m$41m$65m - $75m

Reduction in capitalisation of interest with Tauhara commissioning. Higher

interest rate environment and increased borrowings.

Cash interest (in operating cash flow)

$20m-30m$25m$47m - $57m

Cash taxation

$110m-120m$105m$95m – $105m

FY24 provisional payments based on FY22 results and lower final tax payment

relating to FY23.

Realised (gains) / losses on financial

instruments (cash)

$0m$27m$10m - $15mIncluding (gains) / losses on ASX market making.

Corporate costs

$42m$44m$48mInflation and growth.

Target ordinary dividend per share

35 cps35 cpsMinimum 35 cps

Guidance will be confirmed no later than the 1H24 results, given potential for long

term Tiwai supply agreement to be reached.

1

FY24 guidance range is gross i.e.before the netting of insurance proceeds of $15m.

2

Accelerated stay in business programmetotal is stated net of insurance proceeds of $15m. The capex and insurance income will be separately disclosed in the financial statements.

3

Growth capitalexpenditure includes capitalisedinterest.

28
Progress on

Strategy

29
Grid-scale battery investment lined up

Contact is planning to invest in renewable energy flexibility in the North Island

Auckland

Wellington

Christchurch

Glenbrook

Stratford

Battery

location

options

Battery investment key metrics

1

Battery capacity

100MW

Storage duration /

discharge

2 hr / ~200MWh

Total estimated

construction costs

~$170m

to $190m

¹ All subject to Final Investment Decisions


Participation across physical,

reserve and frequency-keeping

markets.


North Island location, close to retail load,

reducing North/South Island price

separation.


Reduced reliance on gas

peakers.


Glenbrook site preferred (subject to

consent). Stratford option already

consented.

Final Investment

Decision

1H FY24

Supports both retail growth and

offering capacity contracts to third

parties.



Supports new wind and solar.

30
Market leading renewable development pipeline

Contact has built a renewable electricity development pipeline of >6TWh, and is targeting 10.3TWh of

renewable generation output online by end of FY27

Consented post-FID (under construction)

Consented pre-FID (development option)

2.1

1.1

1.9

3.0

Consenting in progress

Land access secured / exclusivity

1.9

1.6

20202023

3.5

6.5TWh

Potential options

for future uplift

Planned and

consented

>2027

Tauhara

(1.4TWh)

Te Huka

(0.4TWh)

GeoFuture

(1.4TWh)

Roxburgh

(45GWh

2

uplift)

Planned and consented renewable energy development projects

1

Expected generation (indicative):

Potential options for future uplift

Expected generation (indicative):

Tauhara

stage 2

(0.7TWh)

Remaining

capacity

Wairākei

closure

(1.0TWh)

Note: Timeline is shown based on calendar years.

1

All uncommitted investment / closures are subject to Board investment decisions. The Tauhara, TeHukaand Roxburgh investments have been committed to.

2

45GWh p.a. uplift is based on mean hydrology conditions.

Kōwhai Park

(Solar)

(0.3TWh)

Glorit

(Solar)

(0.3TWh)

20242025202620272023

Southland

(Wind)

(0.9-1.2TWh)

Battery

(100MW)

31
Our operational plan

FY24

Conclude NZAS extension negotiations

with improved long-term pricing.

FID for one Green Chemical deal.

Achieve FID for GeoFutureand Kōwhai

Park solar.

On track FID for North Island solar.

On track FID for wind.

Net zero roadmaps agreed (Scope 1 and 2).

Investment plans for further carbon offsets.

Electricity net price up by around 5%.

Greater than 615k connections.

Maintain leading cost to serve position.

Grow renewable

development

Decarbonise

our portfolio

Create

outstanding

customer

experiences

Strategic theme

Grow

Demand

Tauhara operational Q4 2023.

Final Investment Decision on BESS

(battery).

Facilitate at least 25MW of new demand.

Final Investment Decision on BESS

(battery).

Sustained entry into the DJSI.

Significantly grow non-energy gross margin.

Further expansion of “It’s good to be home”

brand position.

Pilot launch of Contact Mobile.

What you can expect in the next 12 months

32
Questions

33
Supporting

materials

34
Normalised and expected FY24 EBITDAF

Strategic fixed price1,150GWh$50/MWh$58m

CFDs2,500GWh$140/MWh$350m

C&I1,250GWh$145/MWh$181m

Retail3,700GWh$144/MWh$533m

Other income³$38m

$1,159m

Hydro mean3,900GWh$0/MWh-$0m

Geothermal average3,250GWh$5/MWh-$16m

Maximum thermal1,800GWh$120/MWh⁴-$216m

Acquired0GWh$0/MWh-$0m

-$232m

Length⁵$53mTransmission/Storage-$70m

Location losses⁶-$52mOperating expenses-$257m

Total$1mTotal-$328m

1.All volumes are at the Grid Exit Point (GXP)

2.Net price is equal to tariff less pass-through costs (network, meters and levies) /MWh

ASSUMPTIONS FOR NORMALISED EARNINGS

3.Steam sales, retail gas gross margin, broadband gross margin and other income

4.Gas price of $9.50/GJ, carbon price of $70/unit and thermal portfolio heat rate (9.5GJ/MWh)

5.Length of 350GWh p.a. assumed

6.Locational losses of 4.3% on spot purchases and settlement of CFDs sold at a

wholesale price of $139/MWh

•Fuel is natural gas and carbon costs

•Retail volume contracted competitive risk remains on pricing achieved (FY23 $138.1/MWh)

2,250

250Channel choices maximise

long term value¹

1

Net price² driven by

best commercial practices

2

x

=

FY assumptions that deliver expected & normalised EBITDAF for FY24 (excluding Tauhara online)

Fuel cost

Net Revenue

Trading

Fixed costs

Hydrology & Asset

availability optimise generation

3

4

Total

x

=

Access to and price of fuel* drives

financials & risk position

Total

Trading delivers value to more

than offset locational losses

5

Digitalisation & continuous

improvement optimise fixed costs

6

x

x

x

x

x

x

x

=

=

=

=

=

=

=

1,020

230

0

3,700

1,150

CFDs

C&I

Retail

Strategic fixed

$142/

MWh

$142/

MWh

$144/

MWh**

ContractedUncontracted

1,159

-232

-328

1

600

x

Jan-24Jul-23Jul-24Sep-23Nov-23Mar-24May-24

126

122

138

126

90

153

126

96

119

131

103

119

87

126

68

101

97

81

154154154154

126

154

ASX Futures $/MWh

monthly contracts

At 3 Aug 2023

$50/

MWh

OTA

BEN

•Note, these figures are subject to rounding.

•Dependent on volumes from Tauhara, guidance to be updated when Tauhara comes online.

Guidance to be updated for Tauhara once online

35
Strategic fixed price1,450GWh$54/MWh $78m

CFDs1,600GWh$135/MWh$216m

C&I1,200GWh$140/MWh$168m

Retail3,700GWh$132/MWh$488m

Other income³$70m

$1,021m

Hydro3,900GWh$0/MWh-$0m

Geothermal3,250GWh$3/MWh-$10m

Thermal⁴1,050GWh$115/MWh-$121m

Acquired250GWh$150/MWh-$38m

-$168m

Length⁵$81mTransmission/Storage-$68m

Location losses⁶-$80mOperating expenses-$235m

Total$1mTotal-$304m

FY23 assumptions that deliver expected & normalised EBITDAF of $550m over a financial year

EBITDAF guidance reconciliation to FY23

Hydrology & Asset

availability optimise generation

3

4

Total

x

=

Access to and price of fuel* drives

financials & risk position

Lower market channel price

Normalised & Expected

Lower renewables

Other income

Actual

Renewable generation slightly below mean (-46GWh).

Impact calculated at expected thermal SRMC

Channel choices maximise

long term value¹

1

Net price² driven by

best commercial practices

2

Total

x

=

Trading delivers value to more

than offset locational losses

5

Digitalisation & continuous

improvement optimise fixed costs

6

x

x

x

x

x

x

x

=

=

=

=

=

=

=

1.All volumes are at the Grid Exit Point (GXP)

2.Net price is equal to tariff less pass-through

costs (network, meters and levies) /MWh

3.Steam sales, retail gas gross margin, broadband gross margin and other income

4.Gas price of $7.9/GJ, carbon price of $50/unit and thermal portfolio heat rate (11.2GJ/MWh)

5.Length of 500GWh for FY23 assumed

6.Locational losses of 6.7% on spot purchases and settlement

of CFDs sold at a wholesale price of $150/MWh

Fixed costs

Received ‘loss and constraint excess’ (LCE) rebates due to

substantial price separation. Lower gas transmission charges

6

25

3

9

6

12

2

550

573

This includes a gain on the sale of Te Rapa

Normalised and expected EBITDAF assumptions

FY23 results

With reconciliation to actual performance

x

Increased long–term channel price

Price increases put through long-term channels have

outperformed expectation

Strong hydrology softened market prices however this was largely

offset by reduced $/MWh location losses

Gas, carbon, acquired generation price

Thermal efficiency 5% unfavourable with higher proportional Te Rapa

generation, partially offset by lower acquired generation costs

Generation volumes for the year were 8% below expectations

Net volume impact

36
57

43

50

57

76

942

852

939

-258

-252

-258

-265

-291

-51

-46

-76

-85

-56

-184

-152

-230

-185

-94

Variable

fuel costs

1,068

FY21

Electricity

sales revenue

FY19

1,023

FY23FY22

2

FY20

Other gross

margin

Fixed operating

costs

Location losses

505

1

446

553

546

573

Operating earnings (EBITDAF)

103

105

108

106

115

0.83

4.57

1.33

3.79

5.14

0.81

3.61

3.73

FY19

3.74

FY20FY21

3.69

1.39

FY22

1.42

FY23

4.59

4.94

5.08

RetailLong-term sales

84

83

101

117

126

FY19

1.67

0.55

2.23

1.50

0.63

1.44

0.34

FY20FY21

1.13

0.39

FY22

0.52

2.14

0.15

FY23

1.77

1.52

0.67

ThermalAcquired

Electricity sales

Variable fuel costs

11111

3.33

3.94

4.23

FY19

3.26

3.11

3.75

3.70

7.22

FY20FY21

3.28

FY22

7.49

3.92

3.19

FY23

7.08

6.81

7.10

GeothermalHydro

(i) Renewables

(ii) Thermal and acquired

93

87

131

133133

1.04

2.10

2.17

4.10

3.02

FY19

0.97

1.26

0.86

1.94

FY20

1.23

0.94

0.93

2.63

FY22FY21

0.63

5.03

1.10

1.44

0.09

FY23

4.29

3.66

Commercial and IndustrialSpot sales

CFDs

(i) Long-term channels

(ii) Market channels

Price

($/MWh)

Volume

(TWh)

Price

($/MWh)

Volume

(TWh)

Fuel cost

($/MWh)

Volume

(TWh)

Fuel cost

($/MWh)

Volume

(TWh)

Integrated portfolio performance

Continuing operations ($m)

1

EBITDAF

2

1

2

1

Underlying EBITDAF excluding the impact of the sale of Rockgas (LPG business)

2

Refer to slide 43 for a definition and reconciliation of EBITDAF. Contact has made reclassifications to better align with IFRIC guidance on IFRS 9 resulting in realisedgains/losses from market derivatives not in a hedge relationship (includes market

making activity) no longer being reported in operating income (EBITDAF). FY22 figures restated accordingly.

98

96

118

117

121

7.77

9.62

8.86

9.04

8.74

Price ($/MWh)

Volume (TWh)

37
Greenhouse gas emissions

IndicatorUnitTarget

FY20

FY21FY22FY23

Direct GHG emissions (Scope 1)tC02e

45% reduction of 2018

Scope 1 and 2 emissions

by 2026 (Absolute

emissions reduction

target)

920,403

1,044,744786,842526,621

-Stationary combustiontC02e920,4031,044,537786,544526,282

-Mobile combustiontC02e

270

178297307

-Fugitive emissionstC02e429132

Indirect GHG emissions (Scope 2)tC02e

1,258

1,303

1,3991,957

Sub-total Scope 1 and 2tC02e647,443921,9351,046,047788,241528,579

Indirect GHG emissions (Scope 3)tC02e259,118317,384555,035394,784273,673​

-Category 1 –Purchased goods and servicestC02e

30% reduction of 2018

Scope 3 GHG emissions

from use of sold products

by 2026.

39,39716,699

6,3716,197​

-Category 2 – Capital goodstC02e18,05241,72657,87688,266​

-Category 3 –Fuel and energy

1

tC02e91,857330,207149,7431,050​

-Category 4 -Upstream distribution and transportationtC02e

14

27444108​

-Category 5 – WastetC02e12314910847​

-Category 6 – Business traveltC02e7192635671,274​

-Category 7 – Employee commutingtC02e606306832965​

-Category 11 –Use of sold productstC02e166,310165,259178,554175,603​

-Category 13 –Downstream leased assetstC02e306399289164​

-Category 14 – FranchisetC02e

Total Scope 1,2 and 3 emissionstC02e906,5611,239,3191,601,0821,183,025802,252

Carbon reporting

1

Contacts swaption with Genesis Energy ended 31 December 2022 and was not called during FY23.

38
Contact generation output sold to the national grid (GWh)

Generation and sales position

3,233

3,323

3,256

3,333

3,114

3,283

3,185

3,562

3,479

4,231

3,752

3,698

3,940

3,919

1,742

1,812

1,421

1,360

1,592

1,046

FY20FY21

7,543

FY17FY18FY19FY23FY22

439

Thermal

generation

Hydro

generation

Geothermal

generation

8,537

8,269

8,614

8,908

8,445

8,404

Operational data

Renewable % of

own generation

sold to grid

79%84%

84%

80%

81%

87%94%

Geothermal generation (GWh)

Te Huka

Ōhaaki

Poihipi

Wairākei

Te Mihi

FY23 geothermal generation was 98 GWh lower than FY22 as result of a Wairākei station

statutory inspection (once every 5 years), a Te Huka outage and reduced Poihipi generation to

manage fuelling restrictions.

1,184

1,372

1,382

1,415

1,240

1,386

1,380

1,121

1,062

991

1,045

1,081

1,055

998

403

411

388

335

339

331

308

336

280

310

340

299

322

323

198

198

FY21

155

FY18

189

3,323

FY17

186

FY20FY19

189

176

FY22FY23

3,233

3,283

3,257

3,333

3,114

3,185

Hydro generation (GWh)

Spill in FY23 was a result of strong hydrology inflows in the first half coming in three main rain events coupled

with some longer outages which effected our ability to generate

3,544

103

4,786

69

4,068

-28

4,276

-59

3,905

-50

5,450

-975

-1,606

FY20

-37

FY18

-148

FY19

3,479

-275

FY21

-78

FY22

75

FY23

4,231

3,752

3,919

3,698

3,940

Inflows stored include uncontrolled storage lakes

Inflows

Inflows

stored

Spill

Thermal generation (GWh)

1,020

1,071

1,013

871

1,126

673

164

495

528

207

291

234

179

148

226

211

195

195

213

190

125

83

1,439

90

1

FY18

92

FY17FY19

3

5

3

79

FY20

18

81

FY21

4

81

FY22

2

78

FY23

1,834

1,903

1,503

1,673

1,127

517

Te Rapa

Spot

Whirinaki

Te Rapa

Direct

Peakers

TCC

FY23 thermal generation volumes were 610GWh lower than FY22 as a result of the strong renewable

generation and low wholesale prices. Thermal generation accounted for 4% of total revenue in FY23

(8% in FY22) calculated as thermal pool revenue + Te Rapa direct sales as % of total revenue.

39
Plant and fuel performance

Geothermal fuel extracted at Wairākeivs consented (GWh)

Wairākei, Poihipiand TeMihi conversion effectiveness

(MWh per kTextracted)

% of geothermal fluid extractedWairakei mass extracted

80

0

100

20

40

60

100%

FY17

97%

FY22

100%

FY18

99%

FY19

100%

FY20

98%

FY21

98%

FY23

-2%

31.2

31.6

31.4

31.1

30.5

31.0

30.4

FY21FY22FY17FY18FY19FY20FY23

-2%

Geothermal fuel performance

Taranaki combined cycle (TCC)

Net

capacity

(MW)

Availability

(%)

Capacity

factor

(%)

Electricity

output

(GWh)

Pool revenue

($/MWh)($m)

FY19

37763%31%1,031115117

FY20

37788%26%871120104

FY21

37789%34%1,126193217

FY22

37784%20%673180121

FY2337785%5%16410718

Hydro

Geothermal

Stratford Peakers

Net

capacity

(MW)

Availability

(%)

Capacity

factor

(%)

Electricity

output

(GWh)

Pool revenue

($/MWh)($m)

FY19784

97%62%4,231123521

FY20784

92%54%3,75290338

FY21784

84%54%3,698167617

FY22784

83%57%3,940121478

FY2378484%57%3,91974290

Net

capacity

(MW)

Availability

(%)

Capacity

factor

(%)

Electricity

output

(GWh)

Pool revenue

($/MWh)($m)

FY19

42592%87%3,256133434

FY20

42595%89%3,33399330

FY21

42589%84%3,114175546

FY22

42597%91%3,284140458

FY23

410

1

94%89%3,18680254

TeRapa (spot generation only)

Net

capacity

(MW)

Availability

(%)

Capacity

factor

(%)

Electricity

output

(GWh)

Pool revenue

($/MWh)($m)

FY19

202

64%12%207

18538

FY20

202

80%16%291

16147

FY21

202

90%13%234

23054

FY22

202

53%10%179

21238

FY23

202

77%8%14820731

Net

capacity

(MW)

Availability

(%)

Capacity

factor

(%)

Electricity

output

(GWh)

Pool revenue

($/MWh)($m)

FY19

4196%54%19516031

FY20

4198%51%19510621

FY21

4193%58%21317437

FY22

4195%54%19014528

FY234192%30%1259412

Plant availability

Availability Factor calculation includes all station outages (Planned, Maintenance, Forced) but does not consider plant deratings.

1

Reduction in geothermal net capacity is a result of decommissioning of wells on the Wairakei steam field.

Net

capacity

(MW)

Availability

(%)

Capacity

factor

(%)

Electricity

output

(GWh)

Pool revenue

($/MWh)($m)

FY19

158

98%0%5

4722.5

FY20

158

98%0%3

2931.0

FY21

158

94%0%18

4107.5

FY22

158

95%0%4

5972.4

FY23

158

82%0%24911.2

Whirinaki

40
Haweastorage (GWh)

Gas storage (PJ)

Closing storage

Closing storage (current)

Fuel storage movements

Source: NZX hydro

158

156

256

98

175

165

260

116

252

291

352

248

300

230

324

189

324

265

-293

-253

-406

-223

-239

-230

-332

-187

-325

256

1H232H192H232H222H212H201H201H211H22

Inflows

Opening storage

Releases

98

156

175

165

260

116

252

192

5.6

4.5

5.0

6.1

5.0

5.7

7.8

4.7

2.7

0.6

1.5

2.2

0.8

1.7

2.4

0.5

2.7

1.7

-1.7

-1.0

-1.1

-1.9

-0.9

-3.5

-0.7

-0.7

-4.0

2H192H22

4.4

2H20

5.8

-0.4

2.7

1H201H212H211H221H232H23

Gas Injected

Gas Extracted

Opening Storage

5.0

6.1

5.0

7.7

3.7

4.7

Operational data

Following the completion of a joint technical working group, set up by Contact and the AhuroaGas Storage Facility (AGS) owner FlexGasin 2022,

Contact advised the market in December 2022 that approximately 4PJs of gas owned by Contact and currently stored in AGS may onlybe

available for extraction at the end of the contract in 2033. Excluding this volume, the estimated storage capacity of the facility is ~6-8PJ (P-50).

Information about the total volume of gas in the facility can be found at https://www.gasindustry.co.nz/data/gas-storage/

0

Transferred to

long-term storage

(PJ)

0

0

0

0

0

0

4

0

Long-term storage

41
Contracted gas volumes (PJ)

Uses of gas (PJ)

Gas storage monthly injections and extractions (PJ)

Contracted and stored gas

Gas injectedGas extracted

7.6

8.1

3.4

0.9

1.5

7.0

7.0

4.5

4.5

6.1

1.7

6.2

4.5

2.0

5.3

7.4

6.4

2.3

5.5

5.2

0.4

16.6

CY21CY19CY20CY22

0.0

-0.2

CY23

1

CY24

2

CY25

16.9

14.6

15.5

13.5

13.2

0.29

Oct-

22

-0.08

Aug-

22

0.43

Jul-

22

-0.03

Jan-

23

-0.02

1.08

-0.04

-0.08

Sep-

22

0.08

0.35

0.55

-0.08

Nov-

22

0.50

Feb-

23

-0.38

Dec-

22

0.26

0.21

-0.09

-0.24

-0.30

Mar-

23

Jun-

23

-0.01

0.24

0.25

-0.04

May-

23

0.20

Apr-

23

10.3

8.1

9.4

9.3

9.8

6.6

9.8

6.3

-1.1

1.1

-0.7

-2.0

3.1

-2.0

-1.0

-7.9

-5.3

-8.2

-6.7

-4.4

-6.5

-3.3

-2.7

-1.8

-1.4

-1.7

-1.4

-1.6

-1.3

-1.6

-1.1

-0.6

-1.6

-1.9

-2.7

-1.4

-0.5

-0.1

1H20

-0.5

2H23

-0.2

2H211H212H201H222H221H23

Net extraction

(injection)

Generation

Customer sales

Wholesale sales

Purchases

Short-term gasMaui

Genesis

Swap

Pohokura

Operational data

1

Maui and Pohokura volumes for CY24 reflect forecast volumes.

2

No forecast currently available for CY25. Contracted amounts shown.

Revisiting appropriate

gas contract volumes

with supplier due to

renewable build

42
Contractual fuel position sufficient to

support expected sales position

Fuel position

Portfolio requirements for thermal generation (TWh)

Scenario shown is pre-Tauhara online, backed by TCC

Gas supply and demand 2024 (PJ)

14.8PJ**

Hydro variation >>

•Hydro generation in FY12

** Assumes mix of TCC and peaker generation (portfolio heat rate (8.2GJ/MWh))

GeothermalExpected

2024

generation

from

onstream

assets

(including

losses)

Hydro in

"extreme

dry" year*

Maximum

thermal

required

"Extreme

dry" to

"mean"

year swing

Mean

thermal

required

Maximum

thermal

required

"Mean" to

"wet" year

swing

Minimum

thermal

required

Gasforecast

undercontract

14.8

13.2

2.5

3.7

Mean Thermal

Mean Year

demand

(ex-Tauhara

online

scenario)

CY24

Position

Retail

Gas in storage

17.3

17.3

Short term gas purchases

0.4

9.0

2.8

1.8

1.5

-2.9

-3.3

-1.0

-0.3

Options in a dry year:

•Access to stored water

in Hawea

•Purchase spot gas

•Stop selling

uncontracted electricity

•Acquire generation

from ASX

.

*** Revisiting appropriate gas volumes with supplier due to renewable build.

43
EBITDAF is Contact’s earnings before interest, tax, depreciation and amortisation, and changes

in fair value of financial instruments.

EBITDAF is commonly used in the electricity industry so provides a comparable measure of

Contact’s performance.

Reconciliation of statutory profit back to EBITDAF:

12 months ended

30 June 2023

12 months ended

30 June 2022

Variance on prior year

$m%

Underlying

1

ReportedReported

2

Against underlying

Profit211 127182292%

Depreciation and

amortisation

224262-38-15%

Change in fair value of

financial instruments

18-523nmf

Net interest expense38413626%

Tax expense8250711115%

EBITDAF573460546275%

Depreciation and amortisation, change in fair value of financial instruments, net interest and tax expense are

explained on the right.

Reconciliation between Profit and EBITDAF

The adjustments from EBITDAF to reported profit and

movements on FY22 are as follows:

•Depreciation and amortisation: decreased by $38m

(15%) on FY22 primarily resulting from acceleration of

depreciation for aspects of SAP due to SAP upgrade

project in FY22 and lower depreciation on TCC with lower

usage and change in useful life through to end of winter

2024.

•Net interest expense: Slightly higher than FY22 on

higher averageborrowings and higher interest rates. This

is partially offset by higher capitalisedinterest on Tauhara

and TeHukaprojects.

•Tax expense for the period increasing by $11m following

higher operating earnings.

Non-GAAP profit measure

1

Contact has recognised a net onerous contract provision expense for AGS of $113m within EBITDAF and $84m within profit. Underlying performance excludes these impacts. All variances and commentary reflect movements in underlying performance.

2

Contact has made reclassifications to better align with IFRIC guidance on IFRS 9 resulting in realisedgains/losses from market derivatives not in a hedge relationship (includes market making activity) no longer being reported in operating income

(EBITDAF). FY22 figures restated accordingly.

44
Historical financial information

UnitFY19FY20FY21FY22

1

FY23

Underlying

2

Reported

Revenue$m2,5192,0732,5732,3872,118

Expenses$m2,0011,6272,0201,8201,5001,613

EBITDAF$m518446553546573460

Profit$m345125187182211127

Operating free cash flow$m341290371330282

Operating free cash flow per sharecps47.540.450.242.436.0

Dividends declared cps3939353535

Total assets$m4,9544,8965,0285,1665,808

Total liabilities$m2,1722,2752,1012,3263,004

Total equity$m2,7822,6212,9272,8402,804

Gearing ratio

3

%2831232836

Historic performance

1

Contact has made reclassifications to better align with IFRIC guidance on IFRS 9 resulting in realisedgains/losses from market derivatives not in a hedge relationship (includes market making

activity) no longer being reported in operating income (EBITDAF). FY22 Expenses, EBITDAF and operating free cash flow are restated accordingly; FY22 operating free cash flow has also been

restated following the reclassification of $4 million of growth capex to SIB capex.

2

Contact has recognised a net onerous contract provision expense for AGS of $113m within EBITDAF and $84m within profit. Underlying performance excludes these impacts.

3

Gearing ratio is calculated as: Senior debt - including finance lease liabilities / (Senior debt - including finance lease liabilities + Equity).

45
FY23FY22

Year ended 30 June 2023Year ended 30 June 2022

VolumeGWAPVolumeGWAP

Note: this table has not been rounded and might not addGWh$/MWh$mGWh$/MWh$m

2


Electricity sales to Retail segment3,727 129 482 3,689 107 395

Electricity sales to C&I (netback)1,499 114 171 1,373 95 130

Electricity sales – Direct to Customer78 159 12 81 134 11

Electricity sales to C&I1,577 116 183 1,454 97 141

CfDs – Tiwai support sales938875

CfDs - Long term sales524470

CfDsand ASX -Short term sales9131,627

Electricity sales – CFDs2,375 94 223 2,972 109 323

Total contracted electricity sales7,678 116 889 8,114 106859

Steam sales587 60 35 595 56 33

Other income4(1)

Net income on gas sales2 3

Net income on electricity related services6 (1)

Net other income121

Total contracted revenue8,265 113 9368,709 103 893

Generation costs

1

7,622 (31)(239)8,350 (34)(283)

Acquired generation cost150 (120)(18)389 (142)(55)

Generation costs (including acquired generation)7,772 (33)(257)8,739 (39)(338)

Spot electricity revenue7,544 82 621 8,269 137 1,129

Settlement on acquired generation150 66 10 389 160 62

Spot revenue and settlement on acquired generation (GWAP)7,694 82 631 8,658 138 1,192

Spot electricity cost(5,226)(93)(488)(5,062)(153)(775)

Settlement on CFDs sold(2,375)(81)(192)(2,972)(140)(415)

Spot purchases and settlement on CFDs sold (LWAP)(7,600)(89)(680)(8,033)(148)(1,190)

Trading, merchant revenue and losses93 (48)625 1

Wholesale EBITDAF underlying

1

632557

Onerous contract provision113

1


Wholesale EBITDAF reported519557

Wholesale segment

Segmental performance

1

Contact has recognised a net onerous contract provision expense for AGS of $113m within EBITDAF and $84m within profit. Underlying performance excludes these impacts.

2

Contact has made reclassifications to better align with IFRIC guidance on IFRS 9 resulting in realisedgains/losses from market derivatives not in a hedge relationship (includes market making activity) no longer being

reported in operating income (EBITDAF). FY22 figures restated accordingly.

46
Residential electricityunit

FY20FY21FY22FY23

Residential gasunit

FY20FY21FY22FY23

Average connections#355,073357,117373,347

380,482

Average connections#61,59160,70164,649

66,605

Sales volumesGWh2,5322,5202,644

2,688

Sales volumesTJ1,5771,4951,583

1,504

Average usageMWh per ICP7.17.17.1

7.1

Average usageGJ per ICP25.624.624.5

22.6

Tariff$/MWh250.4253.4256.4

272.1

Tariff$/GJ33.135.3

36.642.1

Network, meters and levies$/MWh-122.1-118.0-119.5

-122.7

Network, meters and levies

1

$/GJ-18.5-18.6

-18.9-22.9

Energy costs$/MWh-94.8-100.2-115.0

-139

Energy costs$/GJ-7.9-8.6

-11.8-10.1

Gross margin$/MWh33.535.221.9

10.8

Carbon costs$/GJ-1.4-1.5

-2.1-4.2

Gross margin$ per ICP239249155

77

Gross margin$/GJ5.36.5

3.84.9

Gross margin$m858958

29

Gross margin$ per ICP136107

92112

Gross margin$m810

67

SME electricityunit

FY20FY21FY22FY23

SME gasunit

FY20FY21FY22FY23

Average connections#55,03349,67948,45946,962Average connections#3,9493,8763,8893,519

Sales volumesGWh991860798794Sales volumesTJ1,4411,3131,2241,063

Average usageMWh per ICP18.017.316.516.9Average usageGJ per ICP365339315302

Tariff$/MWh229.3231.7239.7259.3Tariff$/GJ15.416.319.825.2

Network, meters and levies$/MWh-115.8-106.4-112.9-117.0Network, meters and levies$/GJ-6.0-7.9-8.3-9.5

Energy costs$/MWh-93-99.3-113.7-138.6Energy costs$/GJ-7.9-8.6-11.8-10.1

Gross margin$/MWh20.526.113.03.6Carbon costs$/GJ-1.4-1.5-2.1-4.2

Gross margin$ per ICP36945121562Gross margin$/GJ0.2-1.6-2.41.4

Gross margin$m2022103Gross margin$ per ICP63-552-769412

Gross margin$m0-2-3

1

Broadband

unit

FY20FY21FY22FY23

Retail segment EBITDAF

FY20FY21FY22FY23

Average connections#19,97939,24562,38879,057Electricity Gross margin$m1051116832

Tariff$/cust/mth70.168.270.169.6Gas Gross Margin$m9839

Network, provisioning, modems$/cust/mth-69.6-69.9-60.5-63.5Broadband Gross Margin$m0-176

Gross margin$/cust/mth0.5-1.69.66.17Total Gross Margin$m1141187947

Gross margin$m0.1-176Other income$m5679

Other operating costs$m-69-68-68-69

Retail segment EBITDAF$m505517-14

Corporate allocation (50%)$m-15-15-14-22

Retail EBITDAF$m35403-36

EBITDAF margins (% of revenue)%3.6%4.3%0.3%-3.3%

Retail segment

Historic performance

1

FY22 Retail residential and SME gas network costs split was re-stated to align to the latest data

---

Results announcement





Results for announcement to the market

Name of issuer Contact Energy Limited

Reporting Period 12 months to 30 June 2023

Previous Reporting Period 12 months to 30 June 2022

Currency NZD

Amount (000s) Percentage change

Revenue from continuing

operations

$2,118,000 -11.3%

Total Revenue $2,118,000 -11.3%

Net profit/(loss) from

continuing operations

$127,000 -30.5%

Total net profit/(loss) $127,000 -30.5%

Interim/Final Dividend

Amount per Quoted Equity

Security

$0.21000000

Imputed amount per Quoted

Equity Security

$0.07000000

Record Date 08/09/2023

Dividend Payment Date 26/09/2023

Current period Prior comparable period

Net tangible assets per

Quoted Equity Security

$3.00 $3.07

A brief explanation of any of

the figures above necessary

to enable the figures to be

understood


Authority for this announcement

Name of person


authorised

to make this announcement

Kirsten Clayton, General Counsel & Company Secretary

Contact person for this

announcement

Shelley Hollingsworth, Investor Relations & Strategy Manager

Contact phone number +64 27 227 2429

Contact email address shelley.hollingsworth@contactenergy.co.nz

Date of release through MAP


14/08/2023


Audited financial statements accompany this announcement.

---

Distribution Notice




Section 1: Issuer information

Name of issuer Contact Energy Limited

Financial product name/description Ordinary shares

NZX ticker code CEN

ISIN (If unknown, check on NZX

website)

NZCENE0001S6

Type of distribution

(Please mark with an X in the

relevant box/es)

Full Year X Quarterly

Half Year Special

DRP applies X

Record date 08/09/2023

Ex-Date (one business day before the

Record Date)

07/09/2023

Payment date (and allotment date for

DRP)

26/09/2023

Total monies associated with the

distribution

$164,842,325

(784,963,454 shares @ $0.21 / share)

Source of distribution (for example,

retained earnings)

Operating Free Cash Flow

Currency NZD

Section 2: Distribution amounts per financial product

Gross distribution $0.28000000

Gross taxable amount $0.28000000

Total cash distribution $0.21000000

Excluded amount (applicable to listed

PIEs)

N/A

Supplementary distribution amount $0.03176471

Section 3: Imputation credits and Resident Withholding Tax

Is the distribution imputed


Fully imputed

Partial imputation

No imputation

If fully or partially imputed, please

state imputation rate as % applied

25%

Imputation tax credits per financial

product

$0.07000000

Resident Withholding Tax per

financial product

$0.02240000

Section 4: Distribution re-investment plan (if applicable)

DRP % discount (if any)

0% - No discount

Start date and end date for
determining market price for DRP

07/09/2023 13/09/2023

Date strike price to be announced (if

not available at this time)

15/09/2023

Specify source of financial products to

be issued under DRP programme

(new issue or to be bought on market)

New issue

DRP strike price per financial product

Not available at this time

Last date to submit a participation

notice for this distribution in

accordance with DRP participation

terms

11/09/2023

Section 5: Authority for this announcement

Name of person


authorised to make

this announcement

Kirsten Clayton, General Counsel & Company Secretary

Contact person for this

announcement

Shelley Hollingsworth, Investor Relations & Strategy

Manager

Contact phone number +64 27 227 2429

Contact email address shelley.hollingsworth@contactenergy.co.nz

Date of release through MAP


14/08/2023

---

2023 Integrated Report
Investment.

Transformation.

Decarbonisation.

About this Report
Welcome to our Integrated Report 2023; our annual document

that explains how we create value over time and how we’re

implementing our strategy to lead the decarbonisation of this

special place we call home, Aotearoa New Zealand.

This has been a year of real progress, marked by key significant achievements.

Our leadership team has reviewed this report, and our CEO Mike Fuge together

with the Board confirms that this is a true and accurate picture of the way Contact

has created value for shareholders over the past year to 30 June 2023.

We’re proud to share our story and hope that you find it enlightening. For our

people, our customers, investors, local communities, tangata whenua, suppliers,

business partners, regulators, policymakers and lawmakers, this is for you.

This document follows the principles of the Integrated Reporting Framework and

reflects our ongoing quest towards integrated thinking focused on value creation.

It is structured around the Contact26 strategy. It uses the Global Reporting

Initiative (GRI) standards and the International Integrated Reporting Council <IR>

Framework to report on material ESG activities and provide a balanced view of

performance.

This report is dated 14 August 2023 and signed on behalf of the Board of Directors

of Contact Energy.

2023 Integrated Report

Investment.

Transformation.

Decarbonisation.

Our Chair Robert McDonald and our

directors will host shareholders at the

Contact Energy AGM in November 2023.

Shareholders will be given notice of the

meeting and agenda in October 2023.

We are listed on both the NZX and ASX.

Sandra Dodds

Chair, Audit and Risk Committee

Robert McDonald

Chair

Most Contact Energy shareholders receive digital

reports. However, we have printed 1,500 reports

using environmentally responsible paper and inks.

Contents
Our vision4

Letter from our Chair5

Letter from our CEO7

Our story: This is Contact11

Grow demand15

Grow renewable development21

Decarbonise our portfolio28

Create outstanding customer experiences33

Financial performance38

Our story:

This is Contact

1141

Enabling our

strategy

58

About us

67

Governance

matters

87

Financial

statements

119

GRI and TCFD

directories

3

Enabling our strategy41

Environment, social and governance (ESG)44

Operational excellence51

Transformative ways of working53

About us58

Our Board59

Our leadership team60

Our operations61

Creating value64

Our supply chain66

Governance matters67

Remuneration report72

Statutory disclosures80

Financial statements87

Combined Independent Auditor’s


and Limited Assurance Report

113


Glossary117

Te Reo Māori glossary118

GRI and TCFD directories119

Corporate directory129

INTEGRATED

REPORT

2023

At Contact, the heart of
our strategy is our promise

to build a better, cleaner,

and sustainable Aotearoa

New Zealand by leading the

country’s decarbonisation.

Yes, it’s ambitious. But as leaders

we must challenge ourselves if

we are to make a real difference

to the world in which we live.

Our vision

4

INTEGRATED

REPORT

2023

GOVERNANCE

MATTERS

GRI AND TCFD

DIRECTORIES

FINANCIAL

STATEMENTS

ABOUT US

ENABLING

OUR STRATEGY

OUR STORY

CONTENTS

Letter from our Chair
Kia ora,

I am pleased to present our 2023 Integrated Report and

reflect on the solid financial performance that Contact

has achieved in a turbulent environment.

The Integrated Report highlights

the growth path that Contact has

embarked upon. The year is best

characterised by our accelerated

investment in renewable generation,

a firm commitment to decarbonise

our portfolio, and the ongoing

transformation of our business that

will ensure Contact is well positioned

for the future. 

I want to take this opportunity to

thank my fellow Board members,

our CEO Mike Fuge and the entire

Contact team who have put in

tremendous effort to deliver these

results and continue to build our

execution capability.  

As Chair, I also want to touch on

several industry issues that continue


to impact our sector.

The Future is Electric

The independent BCG report,

The Future is Electric, was released

in 2022. We were part of a large

stakeholder group, including

gentailers and major distribution

companies, who commissioned this

important analysis.

BCG identifies the significant level

of investment across generation,

distribution and transmission

required to both decarbonise the

electricity sector and support the

broader decarbonisation of the

economy through electrification.

Prudent investment in new

generation requires reasonable

investment certainty – certainty of

wholesale market and regulatory

rules, certainty of government policy,

and certainty that the government

won’t crowd out private sector

investment.

It is more important than ever that

we have well thought through and

long-term policy that supports these

collective outcomes.

Pleasingly, the BCG report

identifies that current private sector

investments, including Contact’s


$1.2 billion of generation projects

now under construction, alongside

investment across the industry,


is expected to deliver 98 percent

renewable generation by 2030.   

However, I remain concerned about

the impact of the government’s

proposed battery project at Lake

Onslow – its feasibility, likely cost

and its chilling impact on private

sector investment. While exploring

options to address dry year risk is

Contact Chair, Rob McDonald

5

INTEGRATED

REPORT

2023

Letter from our Chair

GOVERNANCE

MATTERS

GRI AND TCFD

DIRECTORIES

FINANCIAL

STATEMENTS

ABOUT US

ENABLING

OUR STRATEGY

OUR STORY

CONTENTS

sensible, the BCG analysis shows
that investment f rom the private

sector will go a long way towards

addressing that gap.

The cost of Lake Onslow has

recently ballooned f rom $4b to

a mid-point estimate of $16.1b

based on desktop studies.

1

 Recent

experience in New Zealand shows

that major inf rastructure works

are often delivered in the upper

bound estimate of project cost.

Furthermore, once the full business

case is delivered, it could be another

three and a half years for a decision to

go ahead, and another 11 years before

it is operational.

2


The BCG report outlines more

cost-effective ways to address this

challenge, through significant

investment by the private sector

that will largely solve the dry year

challenge. It also highlights that


New Zealand will require the

presence of gas for some decades,

albeit in a modest way, to provide

ongoing security of the energy system

as it transitions to an electric future.

As we move to that future, significant

investment is also required in

1 https://www.mbie.govt.nz/dmsdocument/26295-new-zealand-battery-project-indicative-business-case-and-appendices-february-2023, p80.

2 The Cabinet paper’s p50 estimate of construction time is eight years. The Inf rastructure Commission has estimated it will take another three years to fill the reservoir. https://www.mbie.govt.nz/

dmsdocument/26297-new-zealand-battery-project-progressing-to-the-next-phase-proactiverelease-pdf, p14. https://www.tewaihanga.govt.nz/assets/Uploads/Leveraging-our-energy-resources.pdf, p37.

distribution companies. BCG identify

that $22 billion of investment in

distribution networks is necessary in

the 2020’s to support New Zealand’s

electrification and decarbonisation

goals. We need well thought through

government policy on critical issues


such as distribution and transmission

to facilitate the path to decarbonisation,

rather than high risk projects such as

Lake Onslow.

We have a strong pipeline of

investment underway and potential

across different generating and

storage facilities. To continue on


that path requires investment.

And it needs certainty.

Resource Management

Reform

The ability for the industry to deliver

the required inf rastructure at pace

to meet New Zealand’s climate

ambitions is hindered by consenting

requirements. The current resource

management legislation is simply too

slow, uncertain and expensive, and

has not always delivered the necessary

protection of the environment that

was originally intended.





If New Zealand is to enjoy world-

class inf rastructure, and deliver

on its climate objectives rapidly,

significant reform is required.


While we are pleased that intended

reform has identified the importance

of renewable generation development

and prioritisation, the proposed

resource management reforms risk

transplanting one set of complexity

with another – without delivering the

certainty, pace or protection intended.

Tiwai Point

The New Zealand Aluminium Smelter

(NZAS) continues to indicate a desire

to maintain operations at Tiwai Point

beyond December 2024. We are

encouraged as we continue to work

closely with NZAS to negotiate a


new agreement. The smelter is

valuable to our country, and our

economy, particularly as a significant

exporter. It is also highly carbon

efficient in its production of premium

aluminium, and a major employer

and contributor to the Southland

economy.

Conclusion

Finally, the future opportunities for

the electricity sector, and Contact

in particular, to grow are significant.

The strategy we have in place will

deliver this. The past year has been

one of unprecedented investment

and transformation as we remain

committed to and focused on


leading the decarbonisation of

New Zealand.

Ngā mihi nui,



Rob McDonald

Board Chair

The year is best

characterised by our

accelerated investment in

renewable generation, a firm

commitment to decarbonise

our portfolio, and the

ongoing transformation of

our business that will ensure

Contact is well positioned for

the future.

Rob McDonald

Board Chair

6

INTEGRATED

REPORT

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Letter from our Chair

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DIRECTORIES

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Letter from our CEO
Tēnā koutou,

It’s now two years since we set our Contact26 strategy with

a vision to build a better Aotearoa New Zealand and lead

the decarbonisation of our country. The place we call home.

1 EBITDAF is a non-GAAP (generally accepted accounting practice) measure. Information regarding

the usefulness, calculation and reconciliation of this measure is provided within note A2 to the

financial statements.

2 Ahuroa Gas Storage is owned and operated by Flexgas. Contact has a long-term gas storage agreement

with AGS. This adjustment follows a review of the estimated available storage capacity of AGS.

We are now deep in execution,

in what has been a year of significant

investment, continued transformation

and progress on the path to

decarbonisation.

We have delivered a solid financial

performance with underlying

EBITDAF

1

of $573 million, a five

percent increase f rom last year.

Profit after tax was $127 million after

recognising an onerous contract

provision for the Ahuroa Gas Storage

facility,

2

and was $211 million on an

underlying basis.This was despite

soft short-term wholesale market

conditions, the highest hydro inflows

in post-market history, and with

North Island rainfall the highest

on record. While this resulted in

depressed spot market prices


and saw price separation between

the North and South Islands, we

responded to these conditions by

reducing our thermal generation


to the lowest in Contact’s history.

This decision bore good financial

results – and lowered our


greenhouse gas emissions.

We have continued to carefully

manage existing operations to

optimise performance while

simultaneously accelerating our

investment and decarbonisation.

This includes $1.2 billion of renewable

generation currently under

construction, a significant pipeline


of further potential geothermal,

wind, solar and battery investments,

the retirement of thermal generation,

and investment in digital innovation

in retail and generation. As these

investments are realised, we anticipate

a sustained uplift in earnings,

shareholder returns and cash


flow in future years.

In FY23 we will deliver investors


35c per share annual dividend,

in line with FY22.

Strategy

We are making excellent progress on

delivering the Contact 26 strategy:

Our priorities remain to:

• grow demand for renewable

electricity,

Contact CEO, Mike Fuge

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• develop new, flexible, renewable
electricity generation,

• decarbonise our portfolio, and,

• create outstanding customer

experiences.

These are underpinned by our

commitment to sustainability with

environmental, social and governance

(ESG) leadership, unrelenting focus

on operational excellence and

transforming how we work.

The strategy continues to serve

us well and also ensures that we

respond to changes in the operating

environment, including inflation

and cost-of-living pressures,

changing stakeholder expectations

and global challenges with the

natural environment, and reducing

greenhouse gas emissions.

On a special note, our ESG leadership

was recognised this year with entry

into the Dow Jones Sustainability™

Asia Pacific Index and the continued

strong support for our green borrowing


programme of which there were two

retail bond issuances this year totalling

$550 million.

Renewable energy

generation and

decarbonising our

portfolio

We have $1.2 billion of renewable

generation currently under

construction, with a significant

pipeline of well-advanced renewable

generation projects across

geothermal, solar, wind and grid

scale battery. We expect Contact’s

generation portfolio to be more


than 95 percent renewable by FY27.

Tauhara, our world-class geothermal

development near Taupō, is expected

to come onstream in late 2023 –


three years after Final Investment

Decision (FID). The generation

capacity is expected to be 174MW,


up significantly f rom the 152MW

when the investment was

announced in early 2021. It will be

Contact’s sixth geothermal power

station in the Taupō area.

Taking advantage of the excellent

drilling results and execution lessons

learnt in the Tauhara project, in

August 2022, we advanced our

FID on Te Huka Unit 3 geothermal

development. It will come onstream

at the end of 2024 and will be one of

the world’s largest single unit binary

power plants at 51.4MW. The project

remains on track in terms of cost and

schedule.

These investments are key to

transforming and significantly

increasing the country’s renewable

electricity supply. In common with

all geothermal generation, they will

produce clean, low carbon renewable

electricity that operates 24/7 and is

not reliant on the weather.

We secured resource consent

to replace the original Wairākei

generation plant, the second-oldest

geothermal plant on the planet, that

will see us move operations away

f rom the Waikato River and increase

the generation capacity f rom the

steamfield. This project, ‘GeoFuture’,

subject to a final investment

decision, will stop discharges of

geothermal fluids and cooling water

into the river, with the new power

station built at Te Mihi and delivering

approximately 170MW of renewable

energy compared to 125MW f rom

the existing plant. Pre-construction

drilling will start later this year.

Contact, together with our joint

venture partner Lightsource bp

(LSbp), was selected by Christchurch

Airport to deliver phase one of its

renewable energy precinct, Kōwhai

Park. The solar farm will have around

300,000 solar panels on 300 hectares

of land adjacent to the airport’s

runways. Building is expected to

begin in 2024, subject to FID later

in 2023. Our second proposed joint

venture solar farm development

is in Glorit on the Kaipara Coast,

northwest of Auckland.

We are also assessing the Southland

Wind Farm Project, a 300MW facility

on elevated land east of Wyndham


in the South Island which would

be Contact’s first wind farm, and

New Zealand’s largest. Alongside our

partner Roaring40s, we are engaging

with local communities and mana

whenua for the 300MW facility.


The Minister for the Environment

has approved this project as eligible

for fast-track consenting.

Net zero by 2035

This year, we took the step of

accelerating our ambitions to

decarbonise our own portfolio.

We now have a clear path to

achieve net zero emissions f rom

our generation operations by 2035.

Decarbonising our generation

portfolio in an orderly manner is

well underway, ensuring security of

supply and energy affordability to

New Zealanders.

As planned, we closed our Te Rapa

gas-fired co-generation power

station in June 2023. This year,

we confirmed that we would not

undertake further investment to

extend the operating hours of our

gas-fired Taranaki Combined Cycle

(TCC) power station. We expect the

plant to be decommissioned at

the end of 2024 and already have

sufficient gas to support our planned

operation of the plant.

Our thermal peaking generation

will continue to support security of

supply and we have been focused

on ensuring that, over the coming

decade, this plant and associated

gas storage does indeed provide the

resilience needed for New Zealand’s

electricity system. However, we are

We now have a clear path

to achieve net zero emissions

from our generation

operations by 2035.

We have more than $1.2 billion

of renewable generation

currently under construction.

Mike Fuge

Contact Chief Executive

Mike Fuge


Contact Chief Executive

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also focused on an orderly transition
over the medium term through

investment and innovation in

renewable generation, grid-scale

batteries, virtual power stations and

demand response applications.

Decarbonising our portfolio does not

rely solely on closures. Geothermal

generation is a renewable energy

source, however there are naturally



occurring CO

2

emissions in geothermal

steam. Through innovative thinking

our Taupō team has successfully

completed carbon capture at our Te

Huka geothermal binary plant and is

now exploring the feasibility of capture

and reinjection or reuse across all our

geothermal operations.

Grid-scale batteries will play an

important role in New Zealand’s

decarbonisation, by storing energy

during periods of low demand, and

discharging power into the electricity

grid during periods of high demand

when the alternative is thermal

generation. We have an option for

a 100MW battery site, subject to

consenting, at NZ Steel at Glenbrook.

We also have resource consent

to build a 100MW battery at our

Stratford, Taranaki site.

This focus on an orderly transition,


to retire baseload gas generation,

to invest and innovate to support

the eventual retirement of peaking

plant along with targeted sustainable

forestry investments, has given us


the confidence – and pathway –

to commit to Net Zero for our

generation operations by 2035.

Grow demand

Demand for our renewable energy

is strong. In May we announced

a pioneering energy agreement

with industrial giant New Zealand

Steel. We will provide 30MW of

energy for its proposed new $300

million electric arc furnace in a

unique arrangement that will

enable the industry leader to scale

down production in peak demand

times, or supply shortages. The

flexible off-peak feature is also

part of a significant step towards

meeting New Zealand’s climate

change goals and once operational

this feature will remove 800,000

tonnes of greenhouse gas emissions

annually. The trend continues with

accelerating opportunities with

several other industrial companies

exploring similar opportunities to

decarbonise industrial heat processes

and cut fossil fuel use.

We’ve also signed a 10-year renewable

Attribute Purchase Agreement

(APA) with Microsoft. APAs support

investment in new renewable

generation. Contact will provide

Microsoft with all the renewable

energy attributes generated by


Te Huka 3 geothermal power station

once operational. The purchase of

renewable energy attributes is the

global standard for customers to

demonstrate unequivocally they are

truly using renewable electricity for

their operations.

Customer experience

Our commitment to transform our

approach to customer experience

has paid off with growth in customer

numbers for energy and broadband,

and in customer satisfaction. We were

pleased to win Energy Retailer of Year

2022 at the Energy Excellence Awards

in August, and the NZ Compare

Awards Power Provider of the Year in

December. We have been selected

again as a finalist for Energy Retailer

of the Year in 2023.

Customer connections for energy

and broadband sit at over 588,000

connections. We continue to be the

fastest-growing broadband provider

with 86,000 connections. Our plans to

launch Contact Mobile are underway.

Our time-of-use plans encouraging

customers to use off-peak power and

reduce demand on fossil fuels are

gaining traction. Our Good Nights

Plan offers three hours of f ree night-

time power to 53,000 customers,

while Dream Charge, a deal for

Electric Vehicle owners to recharge

at cheaper rates, has been taken up

by 1,300 drivers since its November

launch. Fourth Trimester, offering

f ree power for 1,000 families of new-

borns attracted a great response in

its second year. In the two years since

launch we’ve gifted four million hours

of f ree power to families.

Flooding and the devastating impact

of Cyclone Gabrielle affected many of

our customers. Our $250,000 energy

and broadband credit fund for

customers facing hardship supported

those when they needed it most. Our

energy wellbeing team continues to

work hard for our most financially

vulnerable customers on a wide

range of plans, payment options


and tailored support to ensure they

stay connected and out of debt.

In the year ahead, we expect to

launch more innovative products and

are actively exploring opportunities

for ‘virtual power plants’ or demand

response options for consumers who

want to do right by decarbonising

their home too.

Our people

Our vision is to be the most sought-

after workplace, and through our

transformational ways of working

we have a team who come to work

knowing they are playing their part in

helping to decarbonise the country.

The engagement of our people is

at an all-time high with our Net

Promoter Score increasing to +51

f rom +49 to put us in the top quartile

of energy and utilities businesses

Investments are key

to transforming and

significantly increasing

the country’s renewable

electricity supply.

Mike Fuge

Contact Chief Executive

...we expect to launch

more innovative products

and are actively exploring

opportunities for ‘virtual

power plants’ or demand

response options for

consumers who want to

do right by decarbonising

their home too.

Mike Fuge

Contact Chief Executive

9

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Letter from our CEO

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OUR STRATEGY

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CONTENTS

in the world. However, we know we
can’t stop and we continue to keep

evolving and improving.

Last November we launched our

Growing Your Whānau Policy, one of

the country’s most comprehensive

and far-reaching parental leave

policies, which to date 70 of our


staff have benefited f rom.

Contact University, an online learning


portal, continues be well received with

close to 17,000 courses completed by

our people. Developing our people is

a key focus, as is our talent pipeline

among young people and those with

specialist expertise. Our graduate

intake doubled this year, and we are

successfully recruiting engineering

experts both internationally and

locally to support us in a unique

period of growth.

Our leadership team is now well-

embedded and focused on delivery

of our strategy, much of which is

deep into execution mode.

The future

At Contact our strategy is our

promise to build a better place we

call home by being a leader in the

decarbonisation of the country.

The last year has proved what we

can achieve, through investment,

leadership and a relentless focus


on execution. We are pleased with

our FY23 performance, as well as the

breadth of our renewable generation

pipeline, and the part we play in

helping large important industries

and New Zealanders to decarbonise.

While we continue to see inflationary

pressures, we remain focused and

well-positioned to perform strongly

as our renewable builds come online

and the f ruits of our investment in

digitisation and transformation come

to bear with increased earnings and

cash flow.

Our ambitions are well laid out.


We now have a clear path to achieve

net zero emissions (Scope 1 and

Scope 2) by 2035. Our preparation


to decarbonise our generation

portfolio in an orderly manner is


well underway, ensuring security

of supply and energy affordability

to New Zealanders.

Finally, we would like to thank

everyone at Contact for their

outstanding work throughout the

year. We are proud of you and all


that you have delivered.






























Ngā mihi nui,






Mike Fuge

Chief Executive Officer

Our vision is to be the most

sought-after workplace, and

through our transformational

ways of working we have

a team who come to work

knowing they are playing

their part in helping to

decarbonise the country.

Mike Fuge

Contact Chief Executive

CEO Mike Fuge, CFO Dorian Devers, Corporate Treasurer Will Thomson celebrate

the launch of Contact’s green bonds offer by ringing the bell at the NZ Stock

Exchange (NZX).

10

INTEGRATED

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Our story:
This is Contact

Clyde Dam, Central Otago.

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Our strategy: Contact26
Our strategy to lead New Zealand’s decarbonisation

Themes

Enablers

This will be underpinned by three key enablers


Grow demand

We’re growing demand for

New Zealand’s renewable

electricity in a range of ways.

Grow renewable

development

We’re developing new, renewable,

flexible electricity generation as

the market evolves.

Create outstanding

customer experiences

We’re creating outstanding

customer experiences as we build

New Zealand’s leading energy and

services brand to meet more of our

customers’ needs.

Decarbonise

our portfolio

We’re decarbonising our portfolio of

generation assets (and the New Zealand

electricity market) via an orderly

transition to renewable generation

(managing the balance between

continued security of supply, minimal

emissions and affordability).

Environmental,

Social, Governance (ESG)

• Create long-term value through our

strong performance across a broad set of

environmental, social and governance factors.

Operational

excellence

• Use innovation to continue to improve business efficiency

• Prudent management of stay-in-business capital

expenditure to deliver value

• Capture economies of scale and further digitise our business.

Transformative

ways of working (TWoW)

• Use technology to modernise our operating model

• Increase employee engagement to attract and

retain talent.

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Our
strategic

focus

To deliver on the Contact26

strategy, our focus is to grow

demand, grow renewable

development, decarbonise

our portfolio, and create

outstanding customer

experiences.

In this section, we set out how we are delivering

against these four focus areas, with a summary


of our performance against key metrics. We then

provide further detail on key activities that

underpin our strategy to lead New Zealand’s

decarbonisation.

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Progress against our strategy
We apply a critical lens when assessing our progress and

look to derive value from any learnings along the way.

Strategic priorities

Grow

demand

Completed assessment of hydrogen economics.

NZAS negotiations underway.

10-year renewable energy attribute agreement with Microsoft. Growing data centre pipeline.

Lock in major industrial electrification. Entered 30MW off-peak supply arrangement with NZ Steel.

Commence boiler electrification.

Flexible demand more than 80MW.

• Facilitate 100MW of new demand.

• Reach 100MW total Demand Flex and

start pivoting to Demand Response.

• New green chemical channel

established contributing incremental

EBITDAF.

2

• Grow to 10.3TWh per annum of

renewable assets f rom geothermal

new build, solar and wind.

• 100MW battery operational.

• Scope 1 and 2 GHG emissions run-rate

of ~300ktCO

2

e, working towards our

2035 net zero commitment.

• Renewable flexibility strategy to reduce

reliance on thermal peaking.

• Greater than 685,000 connections.

• Cost to serve at global benchmark

of <$80/ connection.

• Triple EBITDAF

2

contribution f rom

non-energy lines of business.

• Top quartile NZ Business for Sustainability

survey

3

and most Trusted Energy brand.

4

Build Tauhara. Online Q4 2024.

Te Huka 3 investment decision and entered build phase.

Wairākei geothermal replacement consented. GeoFuture proceeding to investment decision in FY24.

Selected to deliver 150MW solar farm at Kōwhai Park. Proceeding to investment decision in FY24.

Secure and consent wind sites. Entering consenting for 0.9–1.2TWh Southland wind project in FY24.

Complete battery feasibility. 100MW battery investment proceeding to investment decision in FY24.

Roxburgh turbine replacement.

Te Rapa closed in June 2023.

Confirmed TCC will run its remaining operating hours or as market needs dictate. Decommissioning

expected at end of 2024.

On track to meet all carbon reduction commitments.

Thermal review complete. Contact to manage its thermal peaking assets through the energy transition,

playing a key role in system security.

Targeted growth in broadband and energy connections. Now more than 588,000, an increase of over

65,000 since FY21.

Unlock further cost to serve improvements and increases in Net Promoter Score through digitisation

programme. NPS is +41, an improvement f rom +39 for the same period last year (1 April to 30 June).

SAP ERP finance and generation upgrade complete. Customer Relationship Management (CRM) options

to be reviewed.

Wireless broadband launched along with new targeted EV plan. Pilot launch of mobile offering in August 2023.

Energy Retailer of the Year award August 2022.

Grow

renewable

development

Decarbonise

our portfolio

Create

outstanding

customer

experiences

FY23 Achievements/progressFY27 strategy milestones

1

Complete/on-track

Minor delay and/or cost increase

Major delay and/or cost increase

1 Set in May 2023.

2 EBITDAF is a non-GAAP (generally accepted accounting practice) measure. Information regarding the usefulness, calculation and reconciliation of this measure is provided within note A2 to the financial statements.

3 As measured by Kantar Better Futures survey.

4 As measured by Contact’s independently surveyed brand tracker.

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15
Grow

demand

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Grow demand
We’re moving rapidly towards a

future powered almost entirely

by renewable electricity.

Contact has an important role to play,

both by investing in new renewable generation

and by supporting industry to decarbonise.

We believe decarbonisation doesn’t have to mean

deindustrialisation. And we say this because in

the past year we’ve worked hard to enable big

business to do their bit for climate change.

We’ve made significant progress growing

demand for renewable electricity with high

profile and innovative partnerships with the

likes of NZ Steel, Microsoft, Open Country,

and Alliance. These partnerships demonstrate

the business community’s commitment to

renewable energy and are a vote of confidence

in our $1.2 billion renewable generation

investment. Read more in Grow Renewable

Development.

And we are not done yet. We are seeing a

significant acceleration in opportunities from

industrial companies investigating ways to

decarbonise industrial heat processes and cut the

use of fossil fuels. The interest in long-term Power

Purchase Agreements has significantly increased

and we are seeing a greater appetite for demand

response to be included in supply arrangements.

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Our NZ Steel partnership
Decarbonisation, demand flexibility and electrification

Our watershed moment came in late May when, with Prime

Minister Chris Hipkins present, we announced, alongside

our subsidiary Simply Energy, a pioneering and innovative

renewable energy agreement with industrial giant NZ Steel.

The flexible off-peak deal is part of

a hugely significant step towards

meeting New Zealand’s climate

change goals. It will see the steel mill

in Glenbrook almost halve its carbon

emissions – and secure the future of

domestic steelmaking in New Zealand.

Contact will provide 30MW of

electricity to NZ Steel for its new


$300 million Electric Arc Furnace in

a flexible off-peak arrangement that

will enable the industry leader to

scale down production in times of

peak demand or supply shortages.

By substituting coal and iron sand

with electricity and scrap steel,

NZ Steel will eliminate 800,000

tonnes of carbon f rom the time the

proposed electric arc furnace is fully

operational. This is the same as

taking approximately 300,000 cars off

the road permanently, or one percent

of New Zealand’s total emissions.

“We have invested more than


$1.2 billion in renewable energy

builds to displace our baseload

thermal generation and now, with


NZ Steel, we see proof of demand.”

“This is an outstanding example of

how we in industry can, with smart

thinking and a partnership mindset,

work together for the good of the

planet”, says Mike Fuge.

The project is supported by the

New Zealand Government which

is contributing up to $140 million

towards the Electric Arc Furnace

through the Government Investment

in Decarbonising Industry (GIDI) fund.

Robin Davies

NZ Steel Chief Executive

We’re delighted by the

pioneering and creative

partnership with Contact

to provide a competitive

and innovative supply

agreement. This project is a

partnership that would never

have happened without the

support of the Government

and the other key contributor

Contact who recognised

the potential, and had the

commitment, to help make

it happen.

L to R: NZ Steel CEO, Robin Davies; Rt Hon Prime Minister Chris Hipkins; BlueScope Managing

Director, Mark Vassella; Contact CEO Mike Fuge; Minister for Climate Change James Shaw;

and Minister for Energy and Resources, Dr Megan Woods.

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Microsoft to power Te Huka investment
In a first for Contact and New Zealand, we signed

a 10-year renewable Attribute Purchase Agreement

(APA) with Microsoft in September 2022.

The arrangement will see Contact

provide Microsoft with all the

renewable energy attributes generated

by Contact’s new 51.4MW Te Huka


Unit 3 geothermal power station.

Ownership of renewable energy

attributes is the global standard


for electricity customers to show

they are using a new renewable

source. And it’s important for

encouraging renewable electricity,

since electricity consumed on a

shared grid cannot be traced back


to a specific power station.

It also supported our investment

decision to begin construction of


the new plant at Te Huka Unit 3 and,

is part of delivering decarbonisation

leadership.

“By entering into this arrangement

with Microsoft, Te Huka Unit 3 got the

backing it needed, providing further

confidence to develop this project.

Microsoft’s commitment shows what

companies with energy intensive

facilities can achieve to support


new renewable energy sources.”

Mike Fuge, Contact Chief Executive.

Tiwai Point update

The New Zealand Aluminium Smelter

(NZAS) continues to indicate it will

maintain operations at Tiwai Point

beyond December 2024.

We are encouraged as we continue

to work closely with NZAS to

negotiate a new agreement.

The smelter is valuable to our

country, particularly as a significant

exporter. It is also highly carbon

efficient in its production of premium

aluminium, and a major contributor

to the Southland economy.

Microsoft has big plans in

New Zealand. With the

construction of the data

center region, this agreement

aligns our New Zealand

activities with Contact

Energy’s presence and

capabilities around

geothermal in New Zealand

and will further strengthen

our transition to 100 percent

renewable energy by 2025.

Vanessa Sorenson

Managing Director

Microsoft New Zealand

Progress on build of Te Huka Unit 3 in Taupō.

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Helping Open Country make
good decisions for the planet

Contact subsidiary Simply Energy has been working

alongside the country’s largest independent dairy

processor Open Country to help the exporter use its

electric and coal boilers in the most carbon-efficient way.

Open Country relies on process

heat to power its boiler systems that

turn millions of litres of milk into

high-quality milk powder. To put

this in context, process heat, used

in a wide variety of industrial and

manufacturing processes, accounts

for 35 percent of the country’s energy

consumption – and more than half


of this is met by fossil fuels.

With electric boilers operating

alongside coal boilers at the dairy

processing company, Simply Energy

recommended the Simply Flex

platform. This lets Open Country

switch between its electric and coal

boilers – using the electric boiler when

the carbon profile of electricity is likely

to be low, which typically corresponds

with low electricity prices.

Integrating Simply Flex into its

operation has helped Open Country

benefit f rom low wholesale market

prices, increase their electricity use,

and clock up further carbon savings.

In the first ten months, Open Country

displaced 5,900 tonnes of coal and

reduced emissions by 10,000 tCO

2

e.

Steve Koekemoer

CEO, Talley’s Group on behalf

of Open Country

With some innovative

thinking from Simply Energy,

smart technology and an

energy supply tariff that

supports flexibility, we know

we are optimising the use

of our electric boiler cost-

effectively and making

decisions that are good for

business and the planet.

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Lake Parime
update

While the Lake Parime data centre

will not progress, we do anticipate

significant new demand to support

New Zealand-based data centre growth.

Last year we referenced our renewable

electricity supply agreement for the

low-emissions data centre near the

Clyde Dam with UK-based digital

inf rastructure company Lake Parime.

On 31 January 2023, we were notified

that Lake Parime Limited had gone

into administration. Our focus was on

minimising the impact to the local

community – immediately we ensured

local contractors engaged by Lake

Parime were not left out of pocket.

The planned upgrade to the Aurora

network is being completed, delivering

benefits to the Clyde community.

A flexible alliance

Decarbonisation, demand flexibility and electrification

Simply Energy has also been working with Alliance Group, a farmer-owned red meat cooperative,

to find innovative ways to decarbonise and reduce energy costs, using demand flexibility.

Alliance has a 2MW demand

flexibility deal, and can control

when selected site equipment uses

electricity, by automatically switching

it off when the national grid needs

extra support. It’s like a virtual power

plant, able to be called upon when

needed as innovative support to help

decarbonise industry. For example,

cool stores can switch off for periods

without impacting performance.

The deal sees Alliance participating

in Frequency Response, one type of

demand flexibility, joining 50 other

participating industrial customers

who are paid to power down

equipment to help the grid after a

major unplanned loss of power supply.

This helps balance electricity supply

and demand. These 50 customers

contribute around 20MW of

dispatchable load to New Zealand’s

electricity reserves market, reducing

the need for coal- and gas-fired

plants to compensate for renewable

generation shortfalls.

Dispatchable load can be dispatched

for any duration, not just at short

notice. For Alliance it dispatches at

short notice when the grid needs it.

Any business with equipment able to

respond within a second and turn off

for up to 30 minutes can participate,

contributing to a more resilient and

sustainable electricity system.

From our engagement with

commercial and industrial customers

we’ve learnt that many are willing to

participate in demand flexibility once

they understand how our control

technology works and gain insight

into the cost and carbon reductions

that flexibility can provide.

Green hydrogen

update

Our 2022 Integrated Report

referenced the Southern Green

Hydrogen project, a joint venture

between Contact and Meridian

Energy to build a green hydrogen

plant in Bluff for the export market.

After a detailed feasibility study,

Contact concluded the best

potentials for green hydrogen would

come f rom focusing on the domestic

market – further supporting the

decarbonisation of the place we call

home. As a result, Contact withdrew

f rom the Southern Green Hydrogen

feasibility project in November 2022.

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Grow renewable
development

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Grow renewable
development

To bring our strategy to life and

meet future demand requires

unprecedented and prudent

investment and a commitment

to make transformative decisions.

Investment in our sustainable future, where

every dollar spent now growing renewable

development will reap future rewards for

Aotearoa New Zealand and long-term

financial rewards for our shareholders.

Our mission is to protect future generations

and create a better home for us all. We

have more than $1.2 billion of renewable

generation currently under construction.

In FY23, 93 percent of the energy we

generated came from renewable geothermal

and hydro sources, with the balance from

thermal generation.

We are continuing to bring new renewable

projects to market to support the

decarbonisation ambitions of both Contact

and New Zealand and to meet demand.

By FY27 we anticipate more than 95 percent

of our generation will be renewable. This is

due to geothermal investments including

Tauhara and Te Huka Unit 3 coming onstream

later this year and next year. In addition,

we are modernising our assets in the Wairākei

steamfield through our GeoFuture development

and have solar and wind developments

in the pipeline as well as a potential grid-scale

battery project. The future is bright.

First steam at our Tauhara Geothermal

Power Station in Taupō.

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World-class Tauhara is expected to come onstream this year
It’s hard to believe a few years back, Tauhara, our new geothermal power station

in Taupō, was in the realm of imagination.

Fast forward, and with a whole lot

of hard work and dedication, it will

be operational by the end of 2023,

after a three-year construction.

Expected to generate 174MW of

renewable energy, this geothermal

steam turbine power station will

be one of the largest of its kind

in the world, and Contact’s sixth

geothermal power station in the area.

Tauhara will produce just over 1.4TWh

of electricity per year, which is around

3.5 percent of the country’s electricity

– enough for 200,000 households. It is

expected to displace around 500,000

tonnes per year of greenhouse gas

emissions


as fossil fuel generation

is shut down. This is equivalent to

removing over 220,000 cars f rom


New Zealand’s roads. As we say at

Contact, it’s decarbonisation in action.

What’s more, this project was largely

constructued during the Covid years

with resulting tight supply chains

and cost pressures.

We are pleased it will be on line by

the end of this year and completed

within the $880m budget updated

last year. It is a world-class

transformational project


without peer in New Zealand.

Tauhara will house the

world’s largest single shaft

geothermal steam turbine.

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Doubling down
on renewable

development

with Te Huka 3

In the middle of 2022, we

made a bold decision to bring

forward our Te Huka Unit 3

geothermal development.

Originally phased as the third cab

off the rank (behind Tauhara and our

new power station planned for the

Wairākei steamfield called GeoFuture),

last year we identified an opportunity

to release some of our design team

from Tauhara to apply their expertise

to a new unit at Te Huka.

With the investment decision made in

August 2022, and supported through

our prioritisation and planning process

(see Mau Taniwha section), we’re now

well into construction of Te Huka Unit

3, which is next to our existing Te Huka

geothermal power station.

Te Huka 3 will be the world’s largest

single unit binary power plant at

51.4MW, with carbon capture and

reinjection capability from day one.

Once operational, it will produce

clean, renewable electricity that

operates 24/7 and, common with


all geothermal generation, is not

reliant on the weather.

Combined, Tauhara and Te Huka 3

represent a $1.2 billion investment in


new renewable energy generation.

The two new power stations will

increase Contact’s renewable

electricity generation by 25 percent

on what is produced today and will

increase New Zealand’s total annual

renewable electricity supply by an

average of more than five percent.

Artist’s impression of new

Te Huka Unit 3 build in Taupō.

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Breathing new life into Wairākei
with GeoFuture

Reliable energy supply

Freshwater system health

The GeoFuture project will see us replace the original

Wairākei geothermal plant commissioned in 1958, move

existing operations away from the Waikato River, and

increase the efficiency and generation capacity from the

Wairākei geothermal resource.

In December 2022, following

comprehensive engagement with the

local community and tangata whenua,

we received resource consent to

operate for the next 35 years on the

Wairākei geothermal steamfield.

Subject to final investment decision,

we plan to build a new power station

at Te Mihi, providing 160–180MW of

renewable energy. This is yet another

example of our commitment to

sustainably grow our renewable

generation.

As part of our commitment to

reducing and mitigating the impacts

of our operations on the natural

environment, we are significantly

reducing our impacts on local

waterways. Through GeoFuture we

will be able to stop all operational

discharges of geothermal and

cooling water into the Waikato river.

We engaged with a wide range of local

stakeholders through the consenting

process, and we are committed to

maintaining and building these

relationships in an enduring way.

Seven submissions were lodged:


all were either in support of, or

neutral towards, our application.

This reflects the mahi of our team

over many years to understand the

perspectives of our communities

and invest deeply in long-term

relationships. By comparison,


when we previously reconsented

operations in Wairākei during


the early 2000s, there were

197 submissions against extending

our operations on that field.

Te Mihi Geothermal Power Station in Taupō.

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Ka Hiko ai te iwi
We have a long-term and

ongoing commitment to the

Taupō region, hapū and iwi,

which can be seen through

Ka Hiko ai te iwi (Ka Hiko)

training and employment

programme.

Ka Hiko responds to the aspirations

of Tauhara hapu to create mahi and

ākoranga (training) opportunities for

whānau who have a connection to

the land.

Through Ka Hiko, ākonga/students

train towards health and safety

qualifications, gain work experience

on our sites, and can enter a trade

apprenticeship with our on-site

contractors.

Through Ka Hiko:

• 89 ākonga have participated in

15 ākoranga, achieved a total of 1,419

health and safety qualifications, and

started full-time mahi on Tauhara

• 31 ākonga have started

apprenticeships or further training

• 92 percent are tangata whenua,

including 21 wāhine toa

• The average age is 29.

Wairākei Hapū

Collective –

Contact

partnership

Together with the Wairākei

Hapū Collective, we

have created a unique

collaboration called Pūtea

Taiao that breathes life

into our commitments to

consider the cultural and

environmental impacts of

our operations.

Pūtea Taiao is a fund and

governance process which sees

three representatives each f rom the

hapū and Contact work together

to prioritise projects which will

improve cultural, economic and

environmental outcomes in the

Wairākei rohe.

In operation since 1 February 2023,

Pūtea Taiao has already identified

several environmental restoration

projects (See Biodiversity and

Building relationships for more

detail). In addition, Contact is funding

a project manager to work with the

hapū to build capacity and capability.

Ka Hiko akonga completing scaffolding training.

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Cover me in sunshine
Generation emissions and renewable energy supply

Solar is a part of the Contact26 strategy to grow renewable

development – we are targeting the creation of up to

380GWh of grid-scale solar generation by 2026.

That’s enough to power 50,000

homes with clean, renewable energy.

In 2022 we announced a 50/50

joint venture partnership with

Lightsource bp, the world’s largest

solar developer, to help us realise this

goal. Together we are developing a

pipeline of solar generation projects

across the motu.

In February 2023, Christchurch

Airport selected our partnership to

deliver phase one of its renewable

energy precinct, Kōwhai Park. This

solar farm will have around 300,000

solar panels spanning approximately

300 hectares of land just behind the

airport’s runways.

Kōwhai Park will connect directly to

the local distribution network and

generate 0.3TWh per year, or enough

to power more than 30,000 homes.

And, it will have the same carbon

benefit as planting more than 1 million

native trees and shrubs.

Subject to final investment decisions,

construction would be likely to begin

in 2024.

Our second proposed joint venture

development is a solar farm in Glorit,

on the Kaipara Coast northwest of

Auckland. This site has easy access to

Transpower’s existing 220V powerlines

that pass through the area and is well

positioned for sunlight and irradiance

(sunlight density).

The proposed site is 220 hectares

and is expected to generate

approximately 0.3TWh per year –

equivalent to the energy needs of

more than 30,000 households.

We have been progressing the

consenting activity, including

consulting with the Glorit community

and tangata whenua and assessing

the effects of the project, over the

last 12 months. This will provide input

into the final project design. The joint

venture intends to apply for consent

in the second half of 2023.

It’s a wind, wind

solution

Working with our partner

Roaring40s – New Zealand’s

leading wind development

experts – we are developing

a pipeline of wind farm

opportunities to meet

the growing demand for

renewable electricity.

The Southland Wind Project (near

Gore) is the first site we plan to

develop. Our initial concepts estimate

it could have about 50 wind turbines

and generate between 240–300MW –

which is enough electricity to power

all homes in Southland.

We started engagement with mana

whenua and local communities

earlier this year through a series of

community open days. This is just

the start. Establishing strong and

meaningful relationships with our

communities is vitally important

to us being the neighbour you

want to have, and we will continue

conversations as the project

progresses.

The Minister for the Environment

accepted our application to use the

fast-track consenting pathway under

the COVID-19 Recovery (Fast Track)

Act 2020. Whichever consenting

pathway we take, we expect to

lodge the application in late 2023.

Construction of the Southland Wind

Farm is subject to final investment

decision.

Grid-scale solar generation is

a natural fit for New Zealand’s

current generation mix and

this partnership sees an

experienced and highly

regarded New Zealand

generator and retailer join

forces with our global solar

expertise to create cost-

competitive and reliable solar

power. Our solar farms will

create significant jobs and

investment into regional

New Zealand communities

and businesses.

Adam Pegg

Managing Director, APAC,

Lightsource bp

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Decarbonise
our portfolio

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Decarbonise
our portfolio

Can you imagine Aotearoa

New Zealand powered almost

entirely by renewable electricity?

That’s our goal; to lead the

decarbonisation of this place

we call home. A place where

this dream becomes reality.

We have made considerable progress in the

last few years to decarbonise our portfolio,

managing the transition from thermal

to renewable electricity in a planned and

purposeful way. We know that ensuring

reliability and security of supply is essential

as we navigate our way to a net zero future.

Rachelle Meijer, Senior Fleet Engineer,

visits the Te Rapa site on its final days.

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Our 2035
net zero goal

Decarbonisation, demand flexibility

and electrification

Generation emissions and renewable

energy supply

This year we took the bold

step of accelerating our

ambition to decarbonise

our generation portfolio.

We now have a clear

path to achieve net zero

emissions from electricity

generation by 2035.

Direct emissions f rom Contact’s

power plants (Scope 1), and all

emissions f rom the purchase and

use of electricity (Scope 2) will

be net zero by 2035. This will be

achieved through investment in new

renewable generation, the closure

of baseload thermal generation,

reducing our reliance on thermal

peaking generation during periods


of peak demand, carbon capture

and reinjection, forestry offsets,

and demand response innovation.

Over the past several years we have

been working through a systematic

and planned removal of baseload

thermal generation.

Contact’s Ōtāhuhu plant closed in 2015

and our Te Rapa co-generation plant

was decommissioned in June 2023.

Our Taranaki Combined Cycle (TCC)

plant, which provides 370MW of

energy when generating, is now


Our pathway to net zero for Scope 1 and 2 emissions by 2035

Current emission

breakdown (ktCO

2

e)

Decarbonisation

pathway (ktCO

2

e)

FY22 scope

1 and 2

emissions

788

92

-207

Te Rapa

-287

TCC

-179

-184

-189

Note: Analysis is based on FY22 actual scope 1 and 2 emissions (indicative of mean year generation). Utilisation of the Peakers will vary over future years

depending on hydro sequences and new technologies.

* Includes expected units f rom Drylandcarbon One Limited Partnership and Forest Partners Limited Partnership. Units are shown per annum and are


based on current information and may fluctuate based on climate conditions and/or regulatory updates.

New emissions

(Tauhara and

Te Huka Unit 3)

Long term

thermal strategy

implemented

Capturing or

reinjecting

carbon

Forestry

partners units

received*

Additional

initiatives being

assessed

SBTI FY26 target

648 ktCO

2

e

25 years old. It has had five overhauls

over that time, and we have decided

not to proceed with the sixth. Contact

will run the plant to the end of the

operating hours or as market needs

dictate. We expect the plant to be

decommissioned at the end of 2024

and already have sufficient gas to

support our planned operation


of the plant.

Together, retiring these three plants

represents a 70 percent drop in

Contact’s generation emissions


in a decade. This is equivalent to

taking 425,000 cars off the road.

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Our bold new battery plan
As thermal generation decreases –

and geothermal generation increases

– we are turning our minds to options

to reduce the use of thermal peaking

plants to meet electricity demand.

Peaking plants can fire up quickly


to cover periods of high demand –

such as a winter cold snap.

This has seen us progress our plans

for large-scale grid-connected

batteries to store low-cost electricity

off-peak and release during periods

of high demand. These will enable


us to significantly reduce our

reliance on thermal peaking plant.

We have two options for our first

100MW battery site: Stratford in

Taranaki where we have secured

resource consent; and Glenbrook

southwest of Auckland where we

have an option to lease land.

The Glenbrook site, owned by


NZ Steel, is favoured because of its

proximity to the national grid and to

Auckland, New Zealand’s largest city.

The investment decision on the

Glenbrook site will be made in FY24,

and would take around 18 months

to construct and be operational by

winter 2025.

Reuse and recycle

– a new life for CO

2

Generation emissions and renewable

energy supply

Geothermal energy is a renewable

energy source because heat is

continously produced inside the earth.

Geothermal is a low-carbon source of

energy, releasing naturally-occurring

CO

2

during the power generation

process.

In the drive to reduce emissions

our team loves a challenge. And the

greatest innovations can come f rom

a challenge.

The team at Taupō has been

investigating capturing carbon

dioxide to either reinject or repurpose,

and in the process, contribute to a

reduction in our total emissions.

At Te Huka we have successfully

removed carbon emissions through

reinjection.

And meanwhile, at Ohaaki we are

investigating the capture and sale of

CO

2

for food grade purposes. There is

a current shortage of food grade CO

2


and we see there’s potential for us to

help solve the problem with supply

and avoid New Zealand importing

CO

2

for food grade purposes.

ThermalCo

consultation

complete

Last year we worked through a

proposal to establish an industry-

owned ThermalCo to manage all


New Zealand’s thermal assets

supporting the country’s ambition


of a fully renewable electricity system.

While there was significant interest

in ThermalCo, ultimately our

proposal has not progressed due to

varying degrees of appetite within

the industry. As a result, Contact

will continue to own and manage

its remaining thermal assets while

taking active steps to reduce our

reliance on them.

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High-quality carbon
credits can grow

on trees

Our long-term goal is to

reduce our gross emissions,

most of which will be

achieved by investing in

new renewable energy and

retiring thermal generation.

However, for those remaining

emissions that are practically more

challenging to remove, Contact has

invested in forestry partnerships that

support our goal to be net zero by

2035 for our generation activities.

We have two long-term sustainable

forestry investment partnerships:

Drylandcarbon, which is a

partnership between Contact,


Air New Zealand, Genesis Energy, and

Z Energy; and Forest Partners where

we’re joined by Genesis Energy,


Z Energy and Todd Corporation.

These partnerships are designed to

provide a long-term supply of high-

quality carbon credits for the investors,

as well as high-quality timber for the

domestic and international market.

This year, we received our first

carbon credits distribution from

Drylandcarbon, and with Forest

Partners made the first of five annual

progress payments for planting on

land that would otherwise be difficult

to farm.

Cyclone Gabrielle had limited impact

on the forestry portfolio, thanks to the


diversity of planting across the country.

Jo Norrie, our project process

controller at Wairākei, joins our

planting days with Greening Taupō.

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Create outstanding
customer experiences

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Create outstanding
customer experiences

We’re working hard to ensure

it’s good to be home for

New Zealanders.

That means we’re always thinking

about how we can make life better

for the more than half a million

Kiwis who we connect to energy and

broadband. We focus on the things

that matter, whether that’s helping

Kiwis save money and do their bit

for the planet by using more energy

off-peak, being there with practical

support during the tough times and

the good times, or helping them stay

connected with reliable broadband.

Keeping our costs as low as possible

to help our customers means we have

one of the lowest costs to serve in


the market.

We aim to be where our customers

need us most. Around three quarters

of our customer interactions are

through digital channels such as our

app, online services, and Messenger

and WhatsApp messaging channels.

This gives customers the flexibility


to manage their own account.

And of course, our Contact call centre

team are available at the end of the

phone in those times that a human

touch is needed.

We continue to offer outstanding

customer experiences and our brand-

tracking research shows that we are

second equal for brand trust amongst

New Zealand energy providers.


Our Net Promoter Score (the number

of customers who say they would

recommend us, versus those who

wouldn’t) increased again this year

from +39 to +41 and 76 percent of

customers say Contact is easy to


deal with.

Satisfied and happy customers can

be seen in our low electricity switch

rate (which measures properties

switching away from Contact) of

17 percent, which was two percent

below the market average. Contact

continues to see a reduction in

deadlocked customer complaints to

Utilities Disputes. Total deadlocked

complaints went from 3.8 percent


of industry complaints in 2021/22 to

1 percent in 2022/23. This compares to

Contact’s market share of 17.3 percent.

Winning Energy Retailer of the

Year at the NZ Energy Excellence

Awards in August, and NZ Compare

Awards Power Provider of the Year in

December 2022 showed us we’re on

the right track, but we know there’s

more to do.

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OUR STORY

CONTENTS

Free energy for
families in their

Fourth Trimester

After a pilot in 2022 with existing

customers, in February we launched

“Fourth Trimester”, designed for

families with a new baby.

As a result, over the past two years,

we have helped 2,000 Kiwi families

when they need it most, giving away

three months of f ree energy to each

of these families during their “Fourth

Trimester”.

As CEO Mike Fuge says, “While Fourth

Trimester is not a silver bullet for the

financial stress faced by families with

a newborn, our hope is that it enables

families to spend more time bonding

with their new addition and less time

worrying about bills.”

South Auckland parent, Kimmery

Fotuhetule, mum to Ammaron

Viamalu (pictured) says that’s exactly

what Fourth Trimester is enabling

her to do.

Fourth Trimester closed for 2023 at

the end of March. We are inviting

customers to register their details so

we can notify them when we re-open

Fourth Trimester in FY24.

In 2023, Fourth Trimester gave

1,000 Kiwi families three

months of free energy. This equates

to two million hours of free power

and four million free hours since


we launched the programme.

Timing is everything

Decarbonisation, demand flexibility and electrification

In 2021, as we started transforming our own business, we

asked ourselves how we could help New Zealanders lower

their own carbon emissions by making a small change to

their everyday behaviour.

That small change is all about using

energy at off-peak times.

When most people get home f rom

work in the early evening, they turn

up the heating, cook dinner, and

put some washing on. Everyone

doing this at the same time creates

peak demand which requires all

our national electricity generation

– including that generated by fossil

fuels such as gas, diesel, or coal –


to keep the lights on.

The more we can shift power use

to off-peak times, the greener our

electricity becomes.

Good Nights, launched in August 2021,


offers f ree power every night between

9pm and midnight. And it’s been a

hit with more than 53,000 customers

enjoying the benefits.



It has made me think much

more positively of Contact –

you’ve been innovative

with this plan and helped

customers to have more

control over their power.


Dale, 62, Contact customer, Auckland

Dream Charge built on that in

November 2022, with a deal for electric

vehicle (EV) owners to recharge with

cheaper rates between 11pm and 7am.

In the year ahead we’re looking


at variations on these plans. It’s all

about encouraging Kiwis to change

a few habits to shift their usage

into off-peak periods, which not only

helps New Zealand decarbonise,


but also reduces energy costs

for our customers – a real win-win.

53,000 customers now

using our Good Nights plan

1,300 customers are charging

their EVs off-peak thanks to Dream

Charge

As a stay-at-home mum,

being able to do the washing,

run the dishwasher and

do the cooking all for free

is really helpful. I’m really

grateful.


Kimmery Fotuhetule

Contact customer

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CONTENTS

Broadband
and Mobile

1 According to global market intelligence

company IDC.

Home is the centre of every

Kiwi’s life. Not only is a warm,

dry home a place to relax,

it’s also a place where we

work, stream, connect and

communicate with the outside

world and those we love.

Recognising this, in 2017 Contact

entered the broadband market

with an ambition of creating a new

line of business alongside energy in

a market long dominated by a few

large, incumbent retailers. Since then,

we have grown to 86,000 connections,

making us the fastest-growing

broadband provider in recent years.

1

Around half of our broadband sales

are f rom existing Contact customers

who tell us they like having one

company manage their home

broadband and energy needs.


Our bundled broadband offer has

also attracted new customers to

Contact, giving us new broadband


as well as new energy connections.

We offer good value to customers

who bundle energy and broadband

with us, which was recognised in the

2022 NZ Compare Awards where we

won the Best Bundled Broadband

Plan. Even better, our customers


love it – our customer satisfaction

is the third best in the market,

at 65 percent.

Contact offers cheaper rates

on power and internet and it’s

easy to join. They are friendly,

helpful, caring, engaging and

reliable. I wish I had joined

Contact earlier.

Contact customer

We launched Contact’s wireless

broadband offer in September 2022

to ensure that we could provide

connectivity to the nearly one in

four Kiwis who chose to connect in

this way today. With the roll out of

5G technology we see more Kiwi’s

choosing to connect with wireless

services and we believe we are well

placed to support this growth in the

future. We work hard to understand

how we can help our customers

and add value for our shareholders,

through the development of new

products and services. Our first

mobile offering will be launched to

existing customers in August and


the rest of New Zealand f rom

September 2023.

86,000

broadband connections

65% customer satisfaction

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Being there in the toughest times
Energy wellbeing and equity

We believe everyone has a right to a warm, dry and safe

home, even when times are tough.

As one of the country’s largest energy

retailers, we take a holistic approach

to Energy Wellbeing, where we seek

to understand individual customers’

needs so we can tailor specific support

to best help. We have a dedicated

Energy Wellbeing team that, along

with the wider customer services

team, support customers facing

energy hardship.

The Energy Wellbeing team works

alongside customers to set up payment

plans, offer energy wellbeing credits

where appropriate, and make referrals


to agencies including Work and Income

New Zealand (WINZ), MoneyTalks for

budgeting advice, and EnergyMate,

ERANZ’s in-home coaching and

community hui to help whānau get


the most of their energy consumption.


I really care about my

customers – they’re not just

a number for me when they

ring. They’re a real person

with real life experiences and

lots of hardship. There are so

many things we can do to

help them help themselves.


Trudi

Energy Wellbeing team member

Through partnerships such as

Women’s Refuge and Good

Shepherd, we deliver meaningful and

targeted support. Women’s Refuge

clients with a poor credit rating –

often due to financial abuse by a

partner – can now become Contact

customers, regardless of their credit

history. We work alongside Women’s

Refuge and Good Shepherd to make

sure we’re supporting those women

who need it most, and our team

walks them through the connection

process and supports them through

their first few months.

Hand Up, a programme introduced

this year, recognises that sometimes

customers need help to get

through a difficult period, such as

following a job loss or relationship

breakup. Through Hand Up, our

Energy Wellbeing Team works with

customers on a plan that suits their

circumstances while they get back

on track.

Around 5,000 customers choose

PrePay, either to help manage their

finances, or due to their credit rating.

Our PrePay customers are our most

vulnerable for disconnection so we

pay special attention to their needs:

• PrePay power costs the same as

post-pay power

• We don’t charge disconnection

fees on PrePay

• We allow customers to accumulate

debt of up to two day’s energy

consumption, so they’re not

disconnected for small overdue

amounts

This year we will introduce a

community liaison role within the

Energy Wellbeing team. This role

will allow Contact to build deeper

connections with community groups.



As a customer currently

facing a difficult financial

time, it is so refreshing to

speak to someone who easily

shows empathy and tries

to make a positive impact.

I’ve remained with Contact

because of how you treat

customers when they’re down

as well as when they’re up.

Thank you, Trudi, for making

a difference to our family

today. You provided options

and solutions for us. And

whilst you may have targets

and KPIs you never once

made our call about these.

You’ve helped us want to

become better customers in

this relationship.

Contact customer

(name withheld to maintain privacy)

Cyclone Gabrielle,

the ruin and

recovery

Customer wellbeing and trust

The devastation wreaked by Cyclone

Gabrielle in early February ranked it

the costliest tropical cyclone in the

southern hemisphere, with 11 people

losing their lives, and one third of the

New Zealand population impacted.

Tens of thousands of Kiwis were

without power and connectivity as

the cyclone ravaged the North Island.

Our Whirinaki thermal plant, which

supports the grid in periods of high

demand, was also impacted.

Our team worked around the clock

to reinstate Whirinaki, as well as

supporting local lines companies

and community partners to restore

power, contacting medically

dependent customers, and offering

assistance.

In the immediate aftermath, Contact

announced a $250,000 energy and

broadband credit fund for customers

facing real hardship because of the

disaster. With credits ranging f rom

$50 to $1,500 the fund has now been

fully distributed to those who needed

it most.

We also donated $50,000 to the

New Zealand Red Cross Disaster

Relief Fund which is working with

emergency management agencies

to deliver vital assistance across the

hardest-hit areas.

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Financial
performance

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Enabling our strategy

38

INTEGRATED

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Financial performance

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Financial performance
1 EBITDAF is a non-GAAP measure. Information regarding the usefulness, calculation and reconciliation of this measure is provided within note A2 to the financial statements.

In FY23 we have delivered a solid financial result for our shareholders, supported

by higher realised electricity sales prices and characterised by low thermal

generation. Performance was affected by gas supply challenges early in the

year and the impacts of extreme hydrology on short term wholesale electricity

pricing and price separation between the North and South Islands.

We are close to completing the build of our

Tauhara power station and began construction


of a new geothermal plant at Te Huka this

year. Both are examples of how Contact has

made strong progress on delivering to our

Contact26 strategy, which is focused on leading

New Zealand’s decarbonisation by connecting

customers with our renewable development

pipeline. Our robust financial position will


underpin our delivery of this extensive pipeline

and will ensure we are well-positioned to

continue to deliver strong results into the future.

In FY23 we recognised an onerous contract

provision expense of $84m after tax ($113m

EBITDAF

1

impact) following a review of the

estimated available storage capacity of the Ahuroa

Gas Storage facility (AGS). This is a non-cash

accounting adjustment to recognise the difference

between the expected benefits f rom access to gas

storage and the contracted schedule of payments

over the remaining 10 years of the contract.

Reported net profit of $127m was down $55m

on the prior year, with lower operating earnings

(EBITDAF

1

) reflecting the onerous contract

provision, higher interest reflecting the higher

interest rate environment and unfavourable

movements in the fair value of financial

instruments as higher losses were realised


f rom unhedged financial instruments.

This was partially offset by lower depreciation

and amortisation and lower tax on earnings.

Excluding the impact of the AGS provision,

underlying net profit was $211m, up $29m


f rom the prior year.

Underlying EBITDAF, which excludes the impact


of the AGS provision, increased by $27m to $573m,

up five percent on the prior year, with higher

realised electricity pricing as our sales channels

align closer to the wholesale market, and higher

other operating income which included a


$7m gain on sale of Te Rapa. This was partially

offset by continued higher thermal generation

input costs, lower electricity sales volumes and

higher fixed costs driven by inflation and the

preparation of the business for growth.

Operating f ree cash flow decreased f rom $330m


to $282m, down 15 percent year-on-year with

higher operating earnings (cash) offset by higher

stay-in-business capital expenditure, higher


cash tax paid on strong earnings in prior periods

and unfavourable working capital movements.

Working capital remained elevated as Contact


held more gas and carbon units in inventory on

lower thermal generation than the prior year.

An interim ordinary dividend of 14 cents per share

was paid in March 2023, and in August 2023 the

Board approved a final ordinary dividend of


21 cents per share (imputed by up to 18 cents per

share for qualifying shareholders). This will be paid

to investors on 26 September 2023. This means we

are delivering investors a 35 cents per share annual

dividend, consistent with FY22. The dividend policy

targets a pay-out ratio of between 80 percent and

100 percent of the average operating f ree cash

flow of the preceding four financial years. We are

focused on executing initiatives for enhanced

operational efficiencies and improved profitability.


We have a clear strategy and a strong balance

sheet enabling us to deliver on opportunities


to continue to drive value for our shareholders.

Final dividendInterim dividend

FY19

16

39

23

FY20

16

39

23

FY21

14

35

21

FY22

14

35

21

14

35

21

FY23

Dividends (cps) – declared

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The last five years in review
For the year ended 30 JuneUnit2019

*

2020202120222023

Revenue$m2,5192,0732,5732,3872,118

Expenses$m2,0011,6272,0201,8201,613

EBITDAF$m518446553546460

Profit/(loss)$m345125187182127

Profit per share – basiccps48.217.525.323.416.3

Operating f ree cash flow$m341290371330282

Operating f ree cash flow per sharecps47.540.450.242.436.0

Dividends declaredcps3939353535

Dividends paid$m251280274272273

Total assets$m4,9544,8965,0285,1665,808

Total liabilities$m2,1722,2752,1012,3263,004

Total equity$m2,7822,6212,9272,8402,804

Gearing ratio%2831232836

* Figures reflect the combined result and position for continuing and discontinued operations.

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Enabling
our

strategy

To realise the Contact26

strategy, our investments

are underpinned by three

key enablers – environment,

social and governance (ESG),

transformative ways of

working (TWoW) and

operational excellence.

In this section, we set out how we are delivering

against these three strategic enablers, with


a summary of our performance against key

metrics. We then provide further detail on

key activities that are supporting our strategy

to lead New Zealand’s decarbonisation.

Our environment advisor Jenny Bullock,

releasing the elver into the Manuherekia River.

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Strategic theme FY23 resultMaterial theme IndicatorTargets
Environment

Reduction of 649 kt CO

2

e

(reduced 55%)

Generation

emissions

Emissions f rom generation Reduce Scope 1 and 2 GHG emissions by 45%

by 2026 compared to a 2018 base year (SBTi target)

Achieve net zero Scope 1 and 2 emissions by 2035

1

Reduction of 0.066 tCO

2

e/MWh

(reduced 49%)

Emissions intensity f rom

generation 

Reduce Scope 1 GHG emissions by 37% per MWh

by 2030 compared to a 2018 base year

31,293 ML discharged but on track

to achieve by 2026

(increased by 532ML f rom FY22)

FreshwaterGeothermal fluid discharge

to rivers

Significantly reduce operational discharges of

geothermal fluid to Waikato River by 2026  

66,339 trees planted in FY23,

150,613 trees planted in last three years

Biodiversity Number of trees planted Plant 100,000 native trees around our generation

sites by 2024

Social

73 organisations supportedCommunity

wellbeing 

Number of community

organisations supported 

Support 100 community initiatives and

organisations each year

58% reconnected within 24 hours

Energy wellbeing

Percentage reconnected 50% of customers disconnected for debt

reconnected within 24 hours

94% without Prepay,

96% with Prepay in Q4 FY23

Percentage of customers

accepted 

Sign up 96% of new customers, increasing energy

accessibility for those with poor credit history

53% of discretionary spend reviewed for

modern slavery risks

Sustainable

procurement

Modern slavery commitmentCommitted to understanding and removing modern

slavery f rom our supply chain

96% pay equity for Contact employeesPay equity is monitored

and reported on

Ensure all Contact employees and contractors are

paid a fair and equitable wage

Governance

Continue to make progress to embed

at all levels

Workforce

Gender splitMinimum of 40:40:20 female:male:open

through all levels of our company

Maintained our requirement for diverse

interview panels and advertising in both

Te Reo and English and continued to

identify unconscious bias and then seek

to eliminate it

Minimise bias in recruiting procedures

Retained Rainbow Tick accreditationInclusion Maintain commitment to Pride at Contact

Launched $550m of green bonds,

100% of debt certified as green

Percentage green debtCertify all debt as green

Tracking against our strategic metrics

Two years into execution we continue to make good progress.

Complete/On-track

Minor delay and/or cost increase

Major delay and/or cost increase

1 Target set in May 2023.

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Strategic theme FY23 resultMaterial theme IndicatorTargets
Operational

excellence

Digital programme acceleratedDigital capabilityContinuously improve operations through

innovation and digitisation

Peaker engine refurbishment completed

and hydro refurbishment underway

Developed and implemented system

capturing and reinjecting 100% of CO

2


emissions at Te Huka, 10,000tCO

2

e

per annum

Generation

emissions

Emissions f rom generation

Transformative

ways of

working

All sites reviewed and being remodelled

as appropriate, to support Contact’s

ways of working

WorkforceCreating better workspacesCreate a flexible and high-performing environment

for Aotearoa New Zealand’s top talent

Growing Your Whānau parental leave

policy launched and achieved wellbeing

tick accreditation

Shaping our Contact

Community

16,739 courses completedContact University

Complete/On-track

Minor delay and/or cost increase

Major delay and/or cost increase

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Environment, social
and governance (ESG)

There is no doubt strong ESG credentials

are helping us create long-term value,

and yet for us it’s about a much

simpler truth.

We are creating a truly sustainable business, a

legacy that our current team can pass to the next

generation to continue to build and improve

upon. Yes, it is ambitious, but as leaders we must

challenge ourselves if we are to make a real

difference to transform the world in which we live.

That is sustainability.

Woven through our Tikanga, or moral compass,

is a deep commitment to care for our people

and the natural environment. This commitment

is measured through the ESG f ramework which

enables us and others to assess our business

practices and performance on sustainability and

ethical issues.

Over the past several years we have worked hard

to embed best practice ESG into Contact’s DNA,

which was acknowledged in December 2022,

when we joined the Dow Jones Sustainability™

Asia Pacific Index (DJSI Asia-Pacific), achieving

the second-highest ranking of any New Zealand

company.

In late 2022, Forsyth Barr released its inaugural

Carbon & ESG Ratings for New Zealand companies,

awarding Contact an “A” rating and ranking

us third out of the 57 New Zealand companies

covered in the report.

Building a better Aotearoa New Zealand means

being good stewards of the environment,

helping our communities thrive by being a good

neighbour, and creating collaborative respectful

partnerships with tangata whenua.

It’s about ensuring our customers have access to

clean, reliable, affordable electricity, and being

there for them in the good times as well as the bad.

For Contact people it’s about creating a fair,

equitable, caring workplace they’re proud to be

part of.




As a company we are an integral part

of daily life in New Zealand and we’re

acutely aware that our every action,

good and bad, has a marked impact

on the wellbeing of our communities –

today and in the future.


Mike Fuge

CEO of Contact

Reducing greenhouse gas emissions

and measuring our impact

Generation emissions and renewable energy supply

Our strategy of leading decarbonisation means

cutting greenhouse gas (GHG) emissions f rom


our own operations and helping our customers

to cut theirs.

Demonstrating our commitment to science,


we use the Greenhouse Gas Protocol to measure

and report on our Group emissions. This globally

recognised protocol uses standardised f rameworks

to measure and manage GHG emissions: Scope 1


emissions are direct emissions f rom our operations,

Chris Ramage helps sustain the

migration of longfin tuna.

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Scope 2 are f rom the purchase and use of electricity,
and Scope 3 are created throughout our supply chain.

In 2018 we established ambitious science-based

targets, which were updated in 2021 to:

• reduce absolute Scope 1 and 2 emissions

45 percent by 2026 f rom a 2018 base year

• reduce absolute Scope 1 and 3 emissions f rom all

sold electricity 45 percent by 2026 f rom a 2018

base year

• reduce Scope 3 emissions f rom use of sold

products 34 percent by 2026 f rom a 2018 base year.

We are making good progress towards these

targets. See Our 2035 net zero goal. Compared to

our 2018 base year, in FY23:

• our Scope 1 and 2 emissions were 55 percent lower

• our Scope 3 emissions were 47 percent lower.

While there will always be uncertainties due to the

complex nature of Scope 3 emissions, we’re increasing

our focus on opportunities to understand this area

which, along with our assurance engagements,


will help with continuous improvement and

accelerate the reduction of our Scope 3 emissions.

We’re also playing our part in the broader


New Zealand business community as an active

member of the Climate Leaders Coalition, which aims

to build momentum towards a zero-carbon future.

Further detail on our emissions is on our website.

Financial implications of climate

change

Safe and resilient infrastructure

Last year we completed a detailed analysis to

understand the financial implications of climate-

related risk on our business. This analysis was based

on the recommendation f rom the Task Force on

Climate-related Financial Disclosures to review the

resilience of our strategy, taking into consideration

three different climate-related scenarios:

• the global temperature increases 1.5°C;

• the global temperature increases between

2°C and 4°C; and

• the global temperature increases beyond 4°C.

The analysis showed Contact’s sales, generation and

EBITDAF continue to grow under all three scenarios.

We have more in Climate-related risks and

opportunities.

A leader in sustainable finance

We were the first company in the country to establish

a green borrowing programme and we continue to


be a market leader in sustainable finance.

Earlier this year we invited institutional investors

and New Zealand retail investors to participate in

an offer of Green Bonds. The six-year fixed rate,

unsecured, unsubordinated green bonds opened

on 6 April 2023.

At $300 million, this green bond issue is the largest

issue in more than a decade for Contact. The

proceeds will be used to finance and refinance

renewable generation and other eligible green

assets in accordance with our Sustainable Finance

Framework. We also issued a $250m retail bond

earlier in the financial year.

1,250,000

1,000,000

750,000

500,000

250,000

0

FY18FY19FY20FY21FY23FY22

Emissions from electricity generation (tCO

2

e)

1,250,000

1,000,000

750,000

500,000

250,000

0

FY18FY22

Total greenhouse gas emissions by Scope

(tCO

2

e) for Contact, Simply Energy and

Western Energy

Scope 1 – produced directly through our operations

Scope 2 – emissions f rom purchased electricity

Scope 3 – emissions in our wider supply chain

FY23

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Managing risks in our supply chain
Sustainable procurement

We purchase a wide variety of goods and services

to help us maintain our power stations, support our

customers, and run our offices. We have around

1,600 suppliers, with about 13 percent offshore.

Our responsible procurement f ramework helps

us identify and manage risks in our supply chain,

including modern slavery, and allows us to work

with suppliers to align their practices with our

goals. See more information on our Responsible

Procurement webpage.

Our Modern Slavery Statement is in our list of

policies on our website.

Being a good neighbour

Community wellbeing

We’re part of the fabric of communities across

New Zealand, so we’re involved in local things that

matter f rom the BMX Club in Taupō to Central

Otago Riding for the Disabled. And because we’re

there for the long term we can make multi-year

commitments including swimming lessons for

children in Taupō and Taranaki, and conservation

efforts including Greening Taupō, the Taranaki


Kiwi Trust, and the Alexandra Blossom Festival.

Our neighbours (residents and businesses who live

near our operations) are some of our most important

stakeholders. The main priorities for Contact are

supporting communities, building trust and being a

‘good neighbour’ by avoiding and mitigating adverse

impacts and investing back into the communities

where Contact’s operational assets are situated. The

amount of development over the previous year has

seen our stakeholder engagement activity increase.

We don’t always get it right as communities

grow and change. In Lake Dunstan, after being

challenged by parts of the community, we have

taken a community-led approach, engaging locals

to lead a process to improve Old Cromwell Town.

All Contact Energy sites have a community

engagement plan.

We follow the Resource Management Act resource

consent process and complete an Assessment


of Environmental Effects (AEE) which is the

New Zealand legislative equivalent of

environmental and social impact assessments.

More information can be found in our Environmant

and Social Impact Assessments overview and

results are available on request f rom relevant local

and regional councils.

We do not have formal grievance processes, instead

we assess any issues on a case-by-case basis. When

there are important updates, we hold regular

community meetings to encourage feedback.


We also proactively update via emails and letter

drops. Where a neighbour may be particularly

affected, we meet with them in person.

We’ve spent $796,600 on our communities this

year and supported 72 organisations through

sponsorship, donations, partnerships and staff

volunteering.

Our partnership with

Women’s Refuge

Community wellbeing

In June 2022 we partnered with the National

Collective of Independent Women’s Refuges


for a multi-year sponsorship.

Kiwi homes should be warm, connected and most

importantly safe. Through this partnership we

recognise this is not the reality for all whānau in

Aotearoa New Zealand.

Our contribution to Women’s Refuge includes:

• Free electricity and broadband for 70 women’s

refuges and safe houses across Aotearoa


New Zealand

• Sponsorship and promotion of women’s

refuge fundraisers

• Support for on-the-ground research

• Educating and encouraging our customers to

support Women’s Refuge.

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CONTENTS

Women’s Refuge and Contact:
a partnership of shared values

When Women’s Refuge CEO Dr Ang Jury first started talking

to Contact, she knew she was onto something special –

a true partnership based on aligned values and beliefs.

This is Dr Jury’s story.

“At Contact there seems to be this

really human connection to the

world. It’s not just about a return to

shareholders, it’s about making a

difference to people.”

That desire to make a difference


has enabled our two organisations

to build a partnership based on

mutual respect. Rather than writing

a cheque or telling them what we

will do, we’ve sought to understand

what Ang and her team need so

together we can find solutions.

The first initiative was to provide f ree

power and broadband to each of the

70 Women’s Refuge properties.

“When you have three to four women

and seven to eight kids in a house,

things get chaotic. This takes the

pressure off: it means we can keep

the heat pump on to keep the house

warm all night, we can get the clothes

dry in the winter, we don’t have to

run around switching off the lights.

And our women can use the internet

without having to leave the house.

Every bit of anxiety we can lift has an

exponential effect on these women.”

Our support continues once families

have left the refuge to set up their

own home. Often women have

poor credit for many reasons – a lot

not of their own making. They can

now become Contact customers,

regardless of their credit history.

Women’s Refuge provides the

verification that the customer is

legitimate, and our team walks them

through the connection process and

supports them through their first


few months.

That’s in addition to supporting the

annual Women’s Refuge fundraiser

and adding ‘Shielded’ functionality

to our website to enable victims of

domestic violence to see information

about how they can get help without

leaving a trail for an abusive partner

to see.

And we’re working together on

longer-term initiatives. Contact’s

research team is working with

Women’s Refuge to build a research

programme to get a deeper

understanding of family violence


and safety, so we can work to

change the conversation in

Aotearoa New Zealand.

“This partnership is genuine,


it’s real, and it’s authentic. It’s not

a big corporate coming in over

the top. We are proud to be part

of something special like this.”


Mike Fuge, CEO of Contact and Dr Ang Jury, CEO of the

National Collective of Independent Women’s Refuges.

Dr Ang Jury, CEO of the National

Collective of Independent Women’s

Refuges.

At Contact there seems to

be this really human

connection to the world.

It’s not just about a return

to shareholders, it’s about

making a difference to people.

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Biodiversity
Protecting and restoring biodiversity and other

natural treasures

Given our reliance on natural resources, we take

seriously our responsibility to do the right thing.

That means minimising any direct impacts our

operations may have on biodiversity, and to

protect, enhance, and restore areas of indigenous

biodiversity in and around our sites. We have

identified nine IUCN Red List species that reside in

areas where we operate. Our focus is to understand

if, and how, we impact these species. Impacts on

biodiversity endure over the life of our consents

and are somewhat irreversible unless we cease our

operations. We focus on the mitigation hierarchy

under the resource management act to avoid,

minimise, remedy or offset our impact. We will

work with stakeholders to develop options to help

improve those species’ chance of survival for future

generations to enjoy.

We also look for opportunities to engage and

support other landowners, tangata whenua and

community groups to further protect biodiversity

on land surrounding our operations that Contact

does not own.

To guide our ongoing mahi in this area, this year we

updated our biodiversity statement of intent which

outlines our approach to biodiversity initiatives,

mitigations, risk and impact assessments, site

specific management plans, metrics and targets,

and protected areas. This statement can be viewed

on our website.

As a company whose success relies

on thriving New Zealand ecosystems,

Contact has made a commitment to

take care of our natural resources so that

future generations of New Zealanders

can enjoy them too.

Mike Fuge

CEO of Contact

In regards to protecting and planting, this year

we caught 3,148 pests and planted 66,339 native

trees across all our sites. We work with several

environmental contractors across our operational

sites, who provide us a breakdown of the native

species planted, and pest animals are eradicated,

at each location.

A good example of our holistic approach to

biodiversity is Pūtea Taiao – our collaboration

with the Wairākei Hapū Collective. This is further

detailed in Building relationships.

Restoration of the Kawarau Arm

of Lake Dunstan

Freshwater system health

We are part of the Central Otago community through

our management and guardianship of the Clyde Dam,

a role taken seriously, both in meeting community

expectations and our resource consent obligations.

In July 2022 Contact received an abatement notice

f rom the Central Otago District Council about the

Landscape and Visual Amenity Management Plan

(LVAMP) for the Kawarau Arm of Lake Dunstan.

After extensive stakeholder engagement we

incorporated feedback into a revised LVAMP.


As a result, we will eradicate wilding trees and

woody weeds, enhance the Old Cromwell area,


and review sedimentation and lakeweed effects.

This plan was approved by Council in May 2023

and the abatement notice lifted. We are now

implementing the LVAMP and working hard to

strengthen our relationships with the Central

Otago community.

We have also worked with Otago Regional Council

on the five-yearly review of our Clyde Dam resource

consent. As a result of this review, we will remove

driftwood and terrestrial weeds, and undertake

planting and sediment excavation.

Using water resources sustainably

Freshwater system health

Generating renewable electricity relies on our

natural resources, such as water, but it can also

interrupt what nature intended. For example, a

hydro dam can block the natural migration path

of native f reshwater fish such as tuna (eels) and

kanakana (lamprey).

That’s why we run initiatives as part of our Native

Fish Management Programme, like the annual


trap and transfer programme on the Clutha Mata-Au

river in the South Island.

Young tuna, or elver, make their way up the

purpose-built ramps at the Roxburgh dam, where

we relocate them above the dam throughout the

upper Clutha Mata-Au. We also give the adult tuna

the helping hand they need to migrate out to the

Pacific Ocean (often as far as Tonga).

We collaborate with the Department of

Conservation (DoC) and NIWA to develop and

continually improve these passage systems.


In 2023, 180kg of elver were successfully trapped

and transferred above the Roxburgh dam.

Level of extinction risk

Total number of IUCN

Red List species

Critically endangered 2

Endangered4

Vulnerable2

Near threatened 1

Least concern>10

Note: The breakdown of extinction risk levels has been adapted f rom

the NZTCS categories which are in line with DOC’s conservation

status and the methodology we categorise by. See our NZTCS

breakdown on our website.

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Although our geothermal sites rely on water
for cooling and drilling, we avoid impacts on

biodiversity where possible. As an example,


our GeoFuture project at the Wairākei geothermal

steamfield, consented in early 2023, will enable


us to stop discharging water into Waikato River.

We will stop discharging cooling water no later

than 2031, and separated water by July 2026.


If we can accelerate these timelines, we will.

Our water-related targets are based on reducing

our operational environmental impacts,

with consideration to the needs of our local

communities and Te Mana o Te Wai.

This year we introduced a new Water

Commitment, which documents our approach


to water and the processes behind the mahi on

water. This commitment is on our website.

Water use increased largely due to higher-than-

normal natural inflows f rom heavy rainfall levels.

We engage suitably qualified and experienced

experts to undertake the appropriate environmental

assessments relating to our discharges and the

impacts these may have on the environment.

Controls (or consent conditions) are imposed

on Contact, including ongoing monitoring and

sampling, to ensure we manage our discharges to

an appropriate level. In FY23, we had no instances

of breaching our discharge limits.

Our areas of operation across Aotearoa New Zealand,

according to the World Wildlife Fund (WWF)

Water Risk Filter, are considered as ‘very low risk’.

WWF Water Risk Filter is a screening tool used

by corporate and portfolio-level companies, and

investors, to help identify, prioritise, understand

and take action in water-stressed areas.

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My decision to become involved with
the GeoFuture consenting process on

behalf of my hapū Ngati Ruingarangi

was primarily made for me by my

mother Rose Stebbing who said,

“Of course you have to do it!” Anyone

who knows 92-year-old Rose is well

aware of the consequences of saying

no. It’s not a wise move.

The hapū consultation process that

started in July 2021 and finished in

December 2022 was an enjoyable

and highly educational experience.

Contact’s operations make our practice

of kaitiakitanga (guardianship) at

Wairākei difficult, and the loss of land

and geothermal resources has created

long-standing pain.

Unlike the 2007 consenting process,

during this 18-month process we were

treated with a high level of respect by

all Contact staff, from the local team,

senior leadership, and the Board.

So, well done Contact, you should be

proud of the progress you have made

in interacting with the tangata whenua.

Building relationships

Meaningful relationships with tangata whenua

Acknowledging the role that iwi play

in the guardianship of land, people and

place, and the values that iwi hold, we

listen to understand, and seek to build

genuine partnerships based on trust.

It’s been a year of growth as we deliver our existing

tangata whenua commitments and build new

relationships alongside new wind and solar projects.

We are proactively seeking to strengthen our

relationships beyond mitigation to being a partner

of choice.

Iwi aspirations are intergenerational and multi-

dimensional, crossing environment, culture, social

and economic matters. Projects and initiatives are

becoming more diverse, including environmental

and cultural restoration, internships, and training

to commercial opportunities.

At Ohaaki, we are working closely with the

Landowner Collective to develop options to

address the adverse environmental impacts of

subsidence f rom the Ohaaki Geothermal System

on Ngāti Tahu whenua.

Existing relationships are being enhanced to

pursue commercial opportunities with Māori Trusts

such as Te Pae o Waimihia, Tauhara No 2, around

geothermal operations.

In Taranaki, following the completion of a Cultural

Impact Assessment (CIA) with Ngāti Maru and

Ngāti Ruanui in 2022 we are working to develop

partnerships related to Contact’s activities and

to ‘re-set’ a comprehensive relationship with iwi

representatives in the region.

In the South Island, a review of relationships

is underway with Ngāi Tahu, kaitiaki for the

catchment, to accelerate work of the Mata-Au

Mitigation Trust established in 2018 for the six

Papatipu Rūnaka connected to the Clutha River.

A relationship agreement with Ngāi Tahu ki

Murihiku signed in 2022, originally focused


on green hydrogen, has expanded to consider

other development opportunities in the region.


New relationships with tangata whenua are

being developed as we seek resource consents

for new wind and solar development projects.

This is expanding into new relationships with

Ngai Tūāhuriri in Kōwhai Park, Christchurch

and with Waihōpai, Te Ao Marama and Hokonui

in Murihiku, Invercargill.

In Taupō we worked closely with the Wairākei


Hapū to create a comprehensive agreement

covering the cultural, spiritual, and economic

impacts of GeoFuture with the four hapū

with mana whenua status over the Wairākei

Geothermal Field.

A primary focus has been working together

on joint Taiao (environment) plans for the

Wairākei field, establishing a long-term Wairākei

Relationship Group, and engaging an Iwi Project

Manager to support hapū over the next two years.

The initial areas identified for restoration in


the Taiao plan include Te Rau O te Huia stream,

Te Kiri o Hine Kai stream, and Wairākei Geyser

Valley. Restoration work will include pest

animal and plant control, planting native trees,

and enhancing access to these areas through

boardwalks and storyboards.

This is a multi-year collaboration which we will

report on every year.

Greg Stebbing

Wairākei Hapū Collective, Chair

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Operational
excellence

Asset management

Safe and resilient infrastructure

Over the past 10 years we have worked hard to

establish robust asset management systems and

annual planning processes to ensure the long-term

health of our $4.6 billion in fixed assets, which is

essential to deliver on our commitment to lead


the decarbonisation of our country.

This year, we gained ISO 55000 certification for our

corporate systems and Stratford sites. We are now

working towards certification for our Whirinaki


and hydro sites in FY24, with other sites to follow.


Continuing to apply the principles

of ISO 55000 adds value to our

shareholders and gives protection

to our communities because of our

outstanding asset management.

Mike Fuge

CEO of Contact

Investing in asset resilience

and sustainability

Reliable energy supply

Safe and resilient infrastructure

Contact’s inf rastructure remaining safe and

resilient is critical for our environment, local

communities and wider New Zealand.

Through robust safety processes, we work

to understand how incidents can test our

inf rastructure and we work to put in place barriers

to prevent harm. Changing climate and weather

patterns will continue to test our inf rastructure as

we experience increased extreme temperatures,

higher wind loads and increased probability of

flooding. An example of this was earlier in 2023,

when our Whirinaki power station faced an outage

due to flooding and silt inundation caused by

Cyclone Gabrielle. Weather events such as the

cyclone, may become more f requent due to

climate change. Contact has a rolling programme

of technical risk assessments which considers

climate change and society’s reduction in the

acceptance of risk.

Wholesale electricity price volatility is expected to

increase as New Zealand builds more intermittent

electricity generation.

In response, we have prioritised upgrades to


our existing generation assets to ensure optimal

operation and secure supply across all trading

periods. We are two years into a five-year

programme of accelerated stay-in-business


capital expenditure designed to provide enhanced

reliability and resilience of our generation assets.

We have continued our programme of hydro

station renewal with two transformers replaced

at Clyde and two more to be installed over the

next three years. We will also replace two of the

transformers at Roxburgh in FY24, because the

originals are reaching end of life.

The turbine replacement project at the Roxburgh

hydro station (which will see four of the eight units

replaced) continues and will see a 45GWh uplift in

hydro generation (under mean hydro conditions).

Component manufacturing is underway. The first

unit outage is scheduled f rom April 2024, with the

full complement expected to be in operation by

the end of FY26.

Our gas peaking plant at Stratford remains a key

component of the New Zealand electricity system,

providing fast-start electricity supply in the periods

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of highest demand. After sustaining engine
damage to one of our peaking units in February

2022, we replaced the power turbine and returned

the unit to service in November. This investment

ensures that these assets are reliable and can be

used when needed most.

Investing in spare components is a critical part of

ensuring generation asset reliability and resilience.

We are investing in a spare rotor at our Te Mihi

geothermal plant. We continue to closely monitor

global supply chains and the potential constraints

that may come f rom increased international

renewable development activity. We aim, always,


to have the right strategic spares in place to

mitigate the risk of unplanned outages.

This year we have also undertaken investment

to enhance the sustainability of our geothermal

operations. We now have carbon capture and

reinjection technology fully operational at our


Te Huka plant and are developing a roadmap for

further carbon capture and reinjection applications

across the geothermal portfolio. Attention has turned

to applying this technology at the Poihipi plant and

to the development of a commercial opportunity


for the domestic supply of food grade CO

2

.

Digitalisation

Digital technologies give our retail customers

greater control and enable us to streamline and

improve our business.

In Retail we have made strong progress, with more

than 75 percent of all customer interactions taking

place via a digital channel (the MyContact app,

website, automated Interactive Voice Response

(IVR), Facebook Messenger and WhatsApp). As a

result, we have one of the lowest costs to serve in

our category in New Zealand.

This year we looked to how we can use digital

technologies to improve trading and generation.

Our traders have access to a suite of digital tools

and information to help make the best trading

decisions. We’ll continue to develop these tools so

they become even more useful. We are investing in

a trade deal capture system to ensure that we have

a robust system and controls in place in our trading

operations. This new state-of-the-art system will

also facilitate our purchase of intermittent PPAs

f rom our solar development joint venture with

Lightsource bp, enabling our strategy to grow

renewables development.

In generation, digital tools are helping us use our

assets more efficiently and increase production

f rom our geothermal wells. We will continue

to fine-tune these tools and algorithms for our

geothermal business this year, before looking at

how similar tools could help other parts of our

generation business.

At our Te Mihi power station, we have built a

‘digital twin’ – a virtual (or online) 3D version of

the power station. The digital twin shows how the

power station physically looks and also displays

key performance and maintenance data, allowing

engineers to test scenarios before implementing

them in the power station itself. The digital twin is

a significant step forward for safety and efficiency.

Next, we will create digital twins for our Tauhara and

Te Huka 3 stations, and we plan to build a digital

twin as part of our new GeoFuture development.

Supporting our digital

transformation with SAP

In May we completed a major upgrade of our

business-wide software application system SAP.


SAP allows us to manage sales, marketing,

procurement, people data, learning and

development, and finance in a single platform.


It is also supporting our generation business

particularly through plant maintenance processes.

The upgrade will help us make business decisions

informed by real-time insights, machine learning,

advanced analytics, and predictive computing.

Securing sensitive information

Customer wellbeing and trust

We carefully protect the sensitive information with

which we are entrusted. Our information security

team continuously monitors for suspicious activity,

responds to potential issues, and assesses projects

for any new security risks.

This year, as part of our annual work programme


to identify and reduce Contact’s highest risks,

we focused on improving our tools and capabilities

to quickly detect, prevent or respond to suspected

security incidents. We audited systems and

ran training on the classification, storage, and

removal of confidential and sensitive information.

And, following extensive testing of our attack

surface (which is where a system is vulnerable to

cyberattack), we implemented recommendations

to reduce any vulnerabilities.

Protecting privacy

Customer wellbeing and trust

We take seriously our responsibility to protect and

respect all the personal information we manage.

Our privacy f rameworks were comprehensively

reviewed in 2021 following changes to the Privacy Act.

A Privacy Committee ensures we have a

coordinated approach to governing and managing

privacy across the business. Led by Chief Corporate

Affairs Officer Chris Abbott, the committee

comprises senior leaders f rom People Experience,

Retail, ICT, and Legal. It meets every two months


to review privacy, drive a privacy-focused culture,

and convenes immediately to plan a response


for any breaches deemed moderate or greater.

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Transformative
ways of working

Our people are the heart of our

organisation, and we want Contact to

be the most sought-after workplace.

Through our Transformative ways

of working (TWoW) we’re creating

an organisation filled with capable,

engaged, productive people excited

about the challenge before us.

We know TWoW is making a difference, thanks

to our quarterly employee experience surveys.

In June 2023 our employee Net Promoter Score

(a measure of those who would recommend

working at Contact) increased to +51 f rom +49.


This score puts us in the top quartile of all energy

and utilities businesses around the world.

We’re not resting on our laurels though; this


year we have launched a raft of new policies to

cement our position as a workplace of choice.

Growing your whānau

A thriving workforce

In November 2022 we announced one of the

country’s most comprehensive and far-reaching

parental leave policies. Growing Your Whānau

offers financial security and flexibility for Contact

team members who are starting or adding to


their whānau.

Supporting anyone who is the primary caregiver

for a child under six – f rom mums and dads, to

uncles, aunts, cousins and grandparents, Growing

Your Whānau is about helping f rom the early days

right through the return to work.

We know how important partners are, which is why

we offer four weeks paid partner’s leave which can

be taken flexibly over 13 months, access to Fourth

Trimester (three months f ree electricity), and pre-

prepared meals delivered on the arrival of baby.

In the tightest global labour market for decades,

Growing Your Whānau will help us attract and

retain the best talent. Quite simply, it’s also the

right thing to do as we deliver on our promise


to build a better Aotearoa New Zealand.

Our latest Peakon survey results in June 2023 show

the impact it’s having as employee engagement

increased f rom 8.2/10 to 8.3/10 and satisfaction


with health and wellbeing benefits increased

f rom 8.4/10 to 8.5/10.

As of 30 June 2023, 70 Contact team members have

benefited f rom our Growing Your Whānau Policy.

We’re proud to have shown that it is indeed good


to be home as part of the wider Contact whānau.


If we see more businesses continue to

embed systems like this that support

employees to show up as their best selves

both at work and at home, it will have a

positive impact on the economic future

of Aotearoa New Zealand.

Agnes Naera

Global Women Chief Executive

Senior project engineer

Emma Faulkner and

daughter Ava.

Once our daughter arrived our family

life priorities completely changed for the

better. The new policy makes me feel

supported to continue in my career that

I love.

Emma Faulkner

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Benefits of Growing Your Whānau Policy
Primary Carer

• Salary Top-Up – to full salary for the 26-week

Government paid parental leave period

• KiwiSaver Employer contributions – 3%

employer contribution for the duration of

parental leave

• 6 Months Flexible Working – returning

employees can choose to work 80% of their

normal weekly hours and still receive 100% of

their normal weekly pay for the first 6 months

• Childcare Koha – $5,000 (before tax) as a

contribution towards childcare

• 10 Days Paid Special Leave – pregnant

employees will receive 10 days paid special


leave for pregnancy-related appointments

• Annual Leave – paid at normal pay when

employees return f rom parental leave

• Fourth Trimester – 3 months f ree electricity

for employees with a new baby who are

Contact customers

• Food Package – pre-prepared meals on the

arrival of baby

Partner Benefits (over and above legislation)

• Partner’s Leave – four weeks paid leave which

can be taken flexibly over 13 months

• Fourth Trimester – 3 months f ree electricity

for employees who are Contact customers on

eligible plans

• Food Package – pre-prepared meals on the

arrival of baby

The Wellbeing Tick

A thriving workforce

This year we were accredited with the Wellbeing

Tick. Our team focus groups throughout 2022

found 42 percent of those who responded were


at risk of burnout.

“As a company working at pace, we know we ask

a lot of our people and wanted to ensure that all

their hard mahi does not have a negative effect

on them,” says Jan Bibby, Chief People Experience

Officer.

“Getting everything out in the open and having

honest conversations with our people was key to


us becoming accredited.”

A year on, those at risk of burnout has decreased

eight percent and we’ve seen an increase in the

number of people who feel they can take a day

off when they need to focus on their mental and

physical wellbeing.


Contact has committed to the wellbeing

of its people by investing time, money

and resources in them and the results

are showing. Yes, there is still work to do

because cultural change takes time, but

Contact is paving the way.

Philly Powell

Wellbeing Tick founder

Our wellbeing programme includes

• A ‘Flexible Mahi’ guide

• A ‘Good to be Home’ annual payment of

$400

• Our ‘Growing Your Whānau Policy’

• Access to Clearhead – f ree counselling

sessions for our people and their whānau

• Free skin checks – which have found five

early malignant melanoma in-situ (literally

saving lives)

• Access to wellbeing resources and

information, including webinars and courses

• A Wellbeing Network to be the voice of

Contact people for all things wellbeing.

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Our commitment to developing
our people

Now in its second year, our online learning portal

Contact University continues to exceed expectations.

In the last 12 months our team members have

completed close to 17,000 courses, which are also

now available to our subsidiaries Western Energy


and Simply Energy.

Our new two-day leadership development

programme, Welcome Leaders, launched in May 2023

for leaders new to Contact or new to leadership. This

is part of our ongoing focus on growing leadership.

Building our talent pipeline

As well as focusing on growing the skills and

capability of our existing team, we’re also making

sure we have a pipeline of new talent among youth

and those with specialist expertise.

We’re creating opportunities for young people to join

Contact, particularly in generation and trading where

we have an aging workforce. Our graduate intake

doubled this year to 10, and we had 16 summer interns

join our team between November and February.

We joined 20 other employers in an international

campaign run by recruitment agency HainesAttract.

Targeting highly skilled, hard-to-find talent, we

enticed several engineers f rom offshore markets


to join our team.

Girls with Hi-Vis

Girls with Hi-Vis is an industry partnership

providing young female students with the chance

to get hands-on experience, hear f rom inspirational

women in industry and learn what a career in the

civil, energy, telco and water industries can offer.

Contact’s Hydro, Geothermal and Thermal teams

came together to organise events in Clyde and

Wairākei in June, making each one memorable for

our special guests, operating the main powerhouse

crane, driving an underwater drone and conducting

sampling of fluids f rom our innovative bioreactor

for chemical analysis. As Ellie Lock, Senior Engineer

Drilling and Projects at Wairākei, said: ‘The best way to

decarbonise the world is to be right in there with us.’

Diversity and inclusion

A thriving workforce

Our Inclusion and Diversity Policy and related

strategy is underpinned by our vision to build a

better Aotearoa New Zealand – by reflecting the

diversity of our customers and communities,

and creating a culture where inclusion is deeply

embedded as part of our Tikanga and our people

are able to truly be themselves.

Our diversity statistics suggest our workforce

may be lacking diverse voices, and some of our

communities may be under represented. We’re

making targeted improvements to build


a diverse and inclusive team to better represent

our communities. Our mahi has included:

• The creation of the Māori and Pasifika Network

and the Women’s Network. These networks

support members as well as finding ways of

making Contact more attractive to these groups.

• Redesigning our recruitment process to help us

attract diverse talent. As a result of this review,


we have changed the way we advertise jobs,

we have diverse interview panels for all roles

and offer Unconscious Bias training to hiring

managers and people leaders.

For the fifth year running, we have retained our

Rainbow Tick accreditation. We relaunched our

Pride Network this year, giving the Network the

authority and funding to design initiatives that


will drive a more inclusive culture at Contact.

Gender balance

A thriving workforce

We partner with Global Women on the Champions

for Change reporting initiative which monitors

the progress of participating organisations

towards our shared goal of gender balance which

is 40:40:20 (representing the percentage of

men:women:open).

We achieved gender balance across over half of our

workforce categories. Of our seven-strong Board,

four are women. But we still have improvements

to make. We have 20 percent women on our

leadership team, 26 percent women in senior

management roles, and 46 percent women


in our overall workforce.

Mind the Gap, which measures the median pay

gap between men and women, has found we –

along with the rest of the energy industry – face a

long-term challenge. At Contact our median pay

gap is 49 percent. This reflects the composition


of our workforce which is predominantly female

in our contact centre and predominantly male in

our power station sites with many highly skilled,

highly paid roles. We are focusing our diversity


and inclusion initiatives to help close this gap

and collaborating across the industry to try and

address the challenge together.

1 Individuals can choose to identify multiple ethnicities. Data is for Contact only, Western Energy and Simply Energy do not track ethnicity data.

2 Af rican, Middle Eastern & Latin American.

Ethnicity

1

Māori

0

250

50

200

300

400

150

100

350

450

500

Pasifika

Asian

European

Other

AMELA

2

Undisclosed

2023 2022

55

INTEGRATED

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Enabling our strategy

GOVERNANCE

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GRI AND TCFD

DIRECTORIES

FINANCIAL

STATEMENTS

ABOUT US

ENABLING

OUR STRATEGY

OUR STORY

CONTENTS

Health and safety
A thriving workforce

We have a strong safety culture at Contact. In line

with our continuous improvement mindset, we’ve

started a three-year development programme for

all leaders and team members in our generation

and trading teams.

A pilot programme in March and April 2023

was highly successful with 98 percent of

participants saying they would apply what they

learned immediately to their work. A leadership

programme for f rontline supervisors, managers

and leaders f rom Contact and our contractors was

completed by the end of July 2023. From July 2023,

250 f rontline team members in small groups will

attend a two-day Safety Citizenship programme.

“The most important reason for staying safe at

work, is so you can return home to all those things

that are important to you.” Contact team member,

following the Safety Leadership pilot.

Other initiatives include upgrading our health and

safety risk management software and introducing

a mobile app; re-designing how we learn f rom

work, decluttering our document systems; and

introducing the StayLive Electricity Industry card

and app for all staff in generation, distribution,


and contractors.

We measure our performance using Total Incident

Severity Rate (TISR). This assesses the potential

severity of our events and near misses. It helps us

focus on the most important safety critical events

and ensures we learn f rom these to help us prevent

recurrence. TISR was 2,421 within controlled

activity (work done under our health and safety

management system) in FY23.

Ngā Kawenga Whakaruruhau ō Contact outlines

our Health and Safety Management System

Commitments and our H&S Policy. This covers all

Contact staff, contractors and visitors to our sites.

All activities at Contact are included in our H&S

Management System. Western Energy and Simply

Energy are excluded as both operate their own

H&S management systems that are aligned to the

scope of their operations.

We take a partnership approach, treating contractors

as part of our team, and we operate a no blame

culture. Our people are encouraged to stop or pause

a job at any time to surface concerns. Daily Toolbox

meetings are another opportunity to speak up.

A Health and Safety committee at each of our sites,

comprising representatives f rom f ront line to site

management and contractors meet monthly,


to gather health and safety insights.

Get Home Safe

Ken Middleton works in the dam safety team

at our Clyde hydro plant. He and his colleagues

spend most of their days in remote areas –


in tunnels around the dam, or up on the hills

monitoring for landslides. Yet the system for

checking on lone workers was manual, glitchy,

and often error prone – Ken thought there had

to be a better way.

After doing some research in his own time,

Ken found a local Queenstown company who

had developed an app for this exact purpose.

He shared it with the local health and safety

committee and a successful pilot quickly

followed in 2022. Now, Get Home Safe is being

rolled out to all lone workers across Contact.


The Get Home Safe app allows us to

say where we’re going and what time

we expect to be back. The automated

notification gives me and other lone

workers confidence that should

something go wrong, the required

people will know where we are and

get to us in a timely fashion.

Ken Middleton

Contact Dam Safety Technician

Gender

(Contact, Simply Energy

and Western Energy)

Gender

Board and Leadership Team

FY23

Women

2

Men


8

FY22

Women

2

Men


8

FY23

Men

52.5%

Women


46.3%

Undisclosed


1.2%

FY22

Men

53.0%

Women


45.6%

Undisclosed


1.4%

Age diversity

(Contact, Simply Energy

and Western Energy)

FY22FY23

Under 30

20.1%

30–50


49.9%

Over 50


28.8%

Undisclosed


1.2%

Under 30

18.5%

30–50


49.3%

Over 50


31.5%

Undisclosed


0.7%

FY23

Women

4

Men


3

FY22

Women

4

Men


3

BoardLeadership Team

Ken Middleton, from the

Clyde dam safety team.

56

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FINANCIAL

STATEMENTS

ABOUT US

ENABLING

OUR STRATEGY

OUR STORY

CONTENTS

Our investment in role-specific health and safety
training – f rom first aid to confined space entry

and hazardous substance handling, together

with ongoing mentoring – ensures work is carried

out safely. In addition, health and safety content

is available through our Learning Management

System for all Contact team members.

Several partners help us offer specialist services

to our people: Proactive (occupational health),

Clearhead (Employee Assistance Programme),

Southern Cross (health insurance), Skin Aware

(skin cancer checks), Waikato Occupational Health

Consultancy (workstation assessments), and


NZ Provide (asbestos health monitoring for

anyone who has had past exposure).

To ensure the quality of our health service

providers, we procure services via a tender process.

We have standing monthly meetings to discuss

feedback and KPIs. Our workers are notified of

these services through regular communications

and can gain access to these services through our

intranet pages.

Through personal gas monitors, we monitor

exposure to H

2

S gas, and carry out noise monitoring

and asbestos surveying on a regular basis.

Process Safety

Safe and resilient infrastructure

At Contact, process safety is about ensuring our

people, environment, and community are safe

while we operate our generation plants.

Our Safe to Run programme continuously evaluates

the potential for major accidents or hazards and

analyses the effectiveness of the barriers we have in

place. This year we have completed the process hazard

analysis for our Te Mihi plant and now engineering

work is underway to install additional equipment


to reduce the likelihood of a major accident.

We’re also deeply involved with the new

developments underway at Tauhara, Te Huka Unit

3, and GeoFuture. Using ‘safety by design’, we’re

building process safety into the design of the plants

so f rom the start potential issues are minimised.



Our risk tolerance, and the way we apply

these techniques, are designed to move

the needle on what’s acceptable for the

management of major hazards. Our aim

is not just to meet the industry standard;

we’re trying to move the needle.

Robert Ochtman-Corfe

Contact Engineering Authority










Our Mau Taniwha transformation

A year into implementing our Contact26 strategy

we had to face facts: we were trying to do a lot

more with the same resource, in the same way.


We were at risk of being unable to deliver on

our promises, and our people were burning out.

We embarked on an initiative to improve our

prioritisation and execution, and as a result,


we have made significant progress.

Launched in mid-2022, our transformation

programme Mau Taniwha, Mauri Ora, which

broadly translates to Harness Energy, Create

Wellbeing. It’s about ensuring we have the capacity

and capability to deliver on our strategy for

sustained growth through focused execution.

Through the second half of FY22 we examined all

ongoing actiavity at Contact and ran workshops

across the whole company to find new ideas.


We aligned each of these to our strategic goals

and prioritised them.

Now we can look 15 months ahead to agree the

initiatives we’re committing to, with the flexibility

each quarter to downsize or upsize the plan based

on new demands or to seize new opportunities.

Through Mau Taniwha we stop initiatives

unaligned to our strategy or if the cost is better

realised in a different initiative.

Mau Taniwha gives us a high degree of

accountability. Every initiative is aligned with our

strategic goals, sponsored by a leadership team

member, with allocated budget and resource to

ensure it can be delivered. We track milestones

and benefits by initiative.

Examples of benefits of Mau Taniwha so far:

• We have prioritised CO

2

reinjection for Te Huka,

enabling us to remove 10,000 tonnes of CO

2

f rom

the environment every year.

• We fast-tracked our Growing Your Whānau policy –

a new leading family leave policy giving us a point

of differentiation in a very tight market for talent.

• It helped us win the bid to develop one of

New Zealand’s largest solar farms – Christchurch

Airport’s renewable energy precinct, Kōwhai Park.

Non-financial benefits are closely monitored too.

Our KPIs include targets for diversity, creating the

most-loved workplace, decarbonisation, and more.

Mau Taniwha is now embedded into the way we

prioritise and plan and is enabling us to accelerate

our delivery of Contact26.

FY20FY21FY22FY23

Tier 10000

Tier 22230

Tier 324494028

Tier 1 – a significant loss of containment of hazardous material

or energy.

Tier 2 – a lesser loss of primary containment or a significant

degradation of barriers.

Tier 3 – learning event where issues have been identified in our

process safety barriers or controls.

Note: This table represents the number of process safety incidents

across our operations. The figures exclude any incidents occurring

in the Ahuroa Gas Storage or Rockgas LPG facilities.

Process safety

57

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GRI AND TCFD

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FINANCIAL

STATEMENTS

ABOUT US

ENABLING

OUR STRATEGY

OUR STORY

CONTENTS

About us
58

INTEGRATED

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About us

GOVERNANCE

MATTERS

GRI AND TCFD

DIRECTORIES

FINANCIAL

STATEMENTS

ABOUT US

ENABLING

OUR STRATEGY

OUR STORY

CONTENTS

Jon Macdonald
INDEPENDENT

NON-EXECUTIVE DIRECTOR

Appointed Nov 2018

Chair, People

Committee

Member, Development

Committee*

Victoria Crone

INDEPENDENT

NON-EXECUTIVE DIRECTOR

Appointed Nov 2015

Member, Audit and Risk

Committee

David Smol

INDEPENDENT

NON-EXECUTIVE DIRECTOR

Appointed Oct 2018

Chair, Development

Committee*

Member, Safety

and Sustainability

Committee

Sandra Dodds

INDEPENDENT

NON-EXECUTIVE DIRECTOR


Appointed Sep 2021

Chair, Audit and Risk

Committee

Member, People

Committee

Robert McDonald

INDEPENDENT

NON-EXECUTIVE CHAIR

Appointed Nov 2015

Member, People

Committee

Rukumoana

Schaafhausen

INDEPENDENT

NON-EXECUTIVE DIRECTOR

Appointed Mar 2021

Member Safety

and Sustainability

Committee

Member Audit and

Risk Committee

Elena Trout

INDEPENDENT

NON-EXECUTIVE DIRECTOR

Appointed Oct 2016

Chair, Safety and

Sustainability

Committee

Member, Development

Committee*

Our Board

In the Governance matters section of this report we include a matrix setting out the Board’s expertise

across a range of strategic skills. You can also find profiles of the directors on our website.

Our directors bring broad knowledge, deep understanding and strong experience to the boardroom table. Their governance

sets our strategic course and enables Contact to thrive, succeed, and navigate risk-taking. They ask the hard questions

until they are satisfied with decisions, help us seize the right opportunities, and ensure we balance the interests of all our

stakeholders.

*The Development Committee was disestablished in March 2023.

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MATTERS

GRI AND TCFD

DIRECTORIES

FINANCIAL

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ABOUT US

ENABLING

OUR STRATEGY

OUR STORY

CONTENTS

Our leadership team
Mike Fuge

CHIEF EXECUTIVE OFFICER

Joined 2020

Chris Abbott

CHIEF CORPORATE AFFAIRS OFFICER

Joined 2019

Joined leadership team Dec 2021

Jack Ariel

MAJOR PROJECTS DIRECTOR

Joined Apr 2021

Jan Bibby

CHIEF PEOPLE EXPERIENCE OFFICER

Joined 2019

Matt Bolton

CHIEF RETAIL OFFICER

Joined 2009

Joined leadership team Mar 2021

John Clark

CHIEF GENERATION OFFICER

Joined 2018

Joined leadership team Feb 2022

Dorian Devers

CHIEF FINANCIAL OFFICER

Joined 2018

Iain Gauld

CHIEF INFORMATION OFFICER

Joined 2017

Joined leadership team Sep 2021

Jacqui Nelson

CHIEF DEVELOPMENT OFFICER

Joined 2004

Joined leadership team Jul 2020

Tighe Wall

CHIEF DIGITAL OFFICER

Joined 2020

Joined leadership team Sep 2021

You can find full profiles of our leadership team on our website.

Our leadership team implements the strategy approved by the Board. They also ensure the Board receives accurate and

timely information about Contact’s operations, performance, legal obligations, reputation, financial conditions and prospects.

They demonstrate strong and clear leadership inside Contact and to our external stakeholders. They manage the day-to-day

operations of our people and our resources to ensure we operate effectively and efficiently. They demonstrate strong and clear

leadership inside Contact and to our external stakeholders.

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GRI AND TCFD

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ABOUT US

ENABLING

OUR STRATEGY

OUR STORY

CONTENTS

Our operationsOur connections
Connections

by energy type

Volume sold GWh

Connections

by account type

449k450k

49k52k

70k71k

86k

71k

91k

77k

780

433k438k

4.9k

Electricity

Electricity

Residential

Natural gas

Natural gas

BusinessOther

(including broadband)

Broadband

1,242

employees

FY22 1,179

589k

total customer connections at 30 June 2023

At 30 June 2022 578k

58k

shareholders

FY22 61k

+

41

Net Promoter Score

(Contact only)

FY22 +39

96%

gender pay equity

FY22 95%

527k

tCO

2

e Scope 1 Group emissions

FY22 787k

0

tier 1 process safety incidents

(Contact only)

FY22 0

8TWh

contracted electricity sales

FY22 8TWh

$2.8b

net assets

FY22 $2.8b

35c

per share dividend

FY22 35c

93%

renewable generation

FY22 87%

$105m

tax paid

FY22 $89m

$797k

spent in communities

(Contact only)

FY22 714k

2023

2022

These connection figures include Simply Energy connnections.

713

5.1k

61

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61

INTEGRATED

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About us

GOVERNANCE

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GRI AND TCFD

DIRECTORIES

FINANCIAL

STATEMENTS

ABOUT US

ENABLING

OUR STRATEGY

OUR STORY

CONTENTS

2023 generation output by station and type*
Contact delivers

19 percent of the

country’s electricity

generation.

Where we are

3,919

(GWh)

517(GWh)

7.6TWh

total generated

Dunedin

Roxburgh

Clyde

Hawea

Wellington

Levin

Stratford

Te Rapa

Auckland

Whirinaki

Tauhara

UNDER

CONSTRUCTION

Ohaaki

Te Mihi

Simply

Energy

Simply

Energy

Western


Energy

Offices and call centres

Contact sites

Subsidiaries

Geothermal power station

Hydroelectric power station

Storage lake

Simply Energy

Thermal power station

Western Energy

WairākeiTe Huka

Poihipi

19%

Te Mihi (155 MW)

Wairākei (124 MW)

Poihipi (53 MW)

Ohaaki (41 MW)

Te Huka (27 MW)

Tauhara (174 MW)

Te Huka 3 (51 MW) Under construction

Under construction

1,380

998

308

323

176

HydroGeothermal

Thermal

Roxburgh (320 MW)

Clyde (464 MW)

2,179

1,740

Stratford – Peakers (202 MW)

Stratford – CCGT (377 MW)

Whirinaki (158 MW)

Total renewable generation 7,104GWh

Total non-renewable generation 517GWh

164

2

148

This graph shows the relative size of generation output from each station during the FY23 year.

3,185

(GWh)

Te Rapa (41 MW)**203

* Our capacity numbers are net capacity. ** Total generation at Te Rapa includes both spot and direct sales.

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CONTENTS

63
External influences

Our ability to create value for shareholders is affected by the world around us,

such as the regulatory environment, the pressure created by inflation and the

rising cost of living, changing stakeholder expectations, and environmental

impacts such as climate change.

The energy trilemma

Informing our view of the environment in which

we operate is The World Energy Council’s energy

trilemma. This three-dimensional problem looks at

the security of energy supply alongside environmental

sustainability and affordability. Contact uses the

trilemma f ramework to ensure we’re putting


our energy into creating sustainable value for

New Zealanders by improving accessibility,

demonstrating reliability, and caring for the

environment.

In the Contact context that means:

• Accessibility – focused on customer wellbeing

by tailoring our products and services to meet

customer needs

• Reliability – focused on the resilience of our

supply chain, the impact of regulation, financial

stability, reliable energy supply, and the safety

and wellbeing of our people.

• Environmental sustainability – focused on

community wellbeing, climate change and

greenhouse gas emissions, renewable energy,

water and biodiversity.

The trilemma also shows competing demands

and trade-offs, meaning a strong push on one

dimension may have a negative impact on others.

For example, requiring energy production to be

100 percent renewable would likely be prohibitively

expensive, but a focus on electrification of

industrial heat and a target of 95 percent

renewable energy would still deliver excellent

environmental outcomes.


“Time is running out to implement the actions

required to meet the Paris agreement goals. If the

world community is serious about limiting global

warming to 1.5 ̊C, we need to move at pace and


scale to transform our energy systems.”

Regulatory environment

Resource management reform

The New Zealand Government is looking to reform

the Resource Management Act (RMA), to improve

environmental and development outcomes.

The draft Natural and Built Environments Bill,

which will replace the RMA, was released in

December 2021. Contact’s submission to the

Select Committee in early 2023 emphasised

the importance of renewable generation and

recommended the Bill include a pathway for

renewable development. The Government

has indicated the Bill will be enacted before

the election, and we will continue to actively

participate in the process.

Government’s Energy Strategy

The Ministry of Business, Innovation and

Employment (MBIE) is leading the development


of the New Zealand Energy Strategy, which is due

for completion by the end of 2024. The purpose


of this strategy is to address strategic challenges

in the energy sector and signal pathways away

f rom fossil fuels. The strategy will focus on:

• energy affordability and energy equity for

consumers

• transitioning the energy system at the pace

and scale required to support a net-zero 2050

• secure and reliable energy supply, including as

we adapt to the effects of climate change and


in the face of global shocks

• energy’s role in economic development and

productivity growth aligned with the transition.

Contact will continue to actively engage with


MBIE on this strategy, which we expect to ramp

up over the next financial year.

The Future is Electric

In October 2022, Boston Consulting Group

(BCG) released The Future is Electric report

outlining a pathway to achieving New Zealand’s

decarbonisation objectives through more

renewable generation and the electrification


of transport and heating.

Commissioned by the Chairs of the energy

industry, the report looks at how the industry


can support Aotearoa’s decarbonisation pathway,

and the policy settings required.

The report is intended to be a resource for current

and future governments, as well as the industry,


to support the move to a net zero future.

The industry is now working with government on

the actions needed to implement the plan set out

by BCG. We are also undertaking a further stage

of work with BCG to develop a set of transparent

indicators to show how we are progressing


towards a highly renewable electricity system.

Other regulation

We continue to stay engaged with the government

and regulators on topics with a longer-term

horizon, including the New Zealand Battery Project

under consideration, potential adjustments to

the emissions trading scheme, and the Climate

Change Commission’s proposal to change the


way trees as carbon sinks are valued.

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ABOUT US

ENABLING

OUR STRATEGY

OUR STORY

CONTENTS

Contact26 – Building a better Aotearoa New ZealandCapitals
Nature

Growing electricity demand

Relationship

Decarbonising our portfolio

People

Growing renewable development

Asset

Operating with great ESG practices, operational

excellence and transformative ways of working

Finance

Creating outstanding customer experiences

E

n

v

i

r

o

n

m

e

n

t

A

c

c

e

s

s

i

b

i

l

i

t

y

R

e

l

i

a

b

i

l

i

t

y

S

t

r

a

t

e

g

y

G

o

v

e

r

n

a

n

c

e

S

t

a

k

e

h

o

l

d

e

r

s

E

n

v

i

r

o

n

m

e

n

t

N

g

ā


T

i

k

a

n

g

a


Creating value

We’re putting our energy where it matters most;

to create a better Aotearoa New Zealand.

Nature

Using, caring for and

managing natural resources

and environmental assets are

fundamental parts of Contact’s

business. This includes water,

biodiversity, geothermal

steam/fluid, gas, air quality,

land, carbon, pest control

and ecosystem impacts.

People

The expertise, competence

and passion of everyone f rom

our Board and Leadership

Team through to those in our

offices and sites underpin

our operations. Our approach

is embodied in our Tikanga.

This includes how we work

together, manage risks, look for

improvements and treat each

other with respect.

Relationships

Our social licence to operate

relies on myriad relationships

within and between our

communities, stakeholders and

networks. It relies on building

goodwill and earning trust

with all our stakeholders

including tangata whenua,

customers, communities,

investors, regulators, media,

suppliers and our own people.

Finance

We have a pool of funds that

we deploy to produce and

deliver energy, serve our

customers and undertake all

of our other activities. This has

been generated through our

business activities, investors and

debt arrangements, and relies

on us delivering on our strategy.

Assets

We use many physical and

intellectual assets to deliver

reliable, affordable and

environmentally sustainable

electricity. These include power

stations, offices, vehicles,

transmission/distribution

connectivity, and our reputation,

website and application

software, IT systems, customer

databases, brands, licences

and internal ‘know-how’.

At Contact, we create value by:

• Using resources (or ‘capitals’) including natural, people, relationship, financial, and asset

• Factoring in external environmental influences

• Running our business activities in a way that is true to our Tikanga

(or principles), vision and strategy, and overseen by good governance

• Delivering outcomes that align with our strategy.

We depend on various forms of capital for our success and the stocks of these increase, decrease or change in the course of our business activity.

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GRI AND TCFD

DIRECTORIES

FINANCIAL

STATEMENTS

ABOUT US

ENABLING

OUR STRATEGY

OUR STORY

CONTENTS

Identifying what matters most
We use the Global Reporting Initiative (GRI)

standards and the Integrated Reporting Framework

to report on material environmental, social and

governance activities, and provide a balanced view

of our performance. We also report our climate-

related risks using the Task Force for Climate-related

Financial Disclosures (TCFD) f ramework. From next

year we will be reporting our climate-related risks

using the Aotearoa New Zealand Climate Standards.

In 2022 we followed the GRI 3: Material Topics 2021

process, worked with independent consultants

Proxima to determine high and medium impacts,

and reported these in our 2022 Integrated Report

(pages 18 to 22).

This year Proxima supported us once again, running

interviews with external experts with experience in

inf rastructure resiliency, renewable energy transition,

biodiversity and energy hardship, f rom both

government and private institutions. Workshops were


also held with people f rom across the business,

including the retail, generation, development and

corporate teams.

The external interviews canvassed four key impact

areas – climate change, biodiversity, energy wellbeing,

and renewable energy trends. Our internal workshops

reviewed changes in context and significance to

all our impact areas. Each workshop focused on

one of four areas: climate change and renewables,

biodiversity and broader environment impacts,


socio-economic impacts, and tangata whenua.

What we heard

Key themes f rom these external and internal

conversations included:

• Contact can take a leadership role to help address

energy hardship

• Trust is growing in Contact’s ability to lead and

innovate, and stakeholders are hungry for more

• Contact’s community presence can be better

aligned with community expectations

• Risks f rom climate change impacts on energy

supply should be top of mind

• Expectations are growing for Contact to act on

broader biodiversity impacts

Contact’s leadership team has reviewed this work

and approved the changes to our material topics

outlined below.


Material topics 2022Material topics 2023

Renewable energy supplyGeneration emissions and

renewable energy supply

Generation emissions

Decarbonisation and

electrification

Decarbonisation, demand

flexibility and electrification

Demand flexibility

Freshwater system healthFreshwater systems health

Tangata whenua

partnerships

Meaningful relationships

with tangata whenua

Community wellbeingCommunity wellbeing

Energy hardship and

affordability

Energy wellbeing and equity

Reliable energy supplyReliable energy supply

Biodiversity protection

and restoration

Protecting and restoring

biodiversity and other

natural treasures

Natural resources

protection

Environmental pollution

Climate change impacts

on assets

Safe and resilient

inf rastructure

Inf rastructure safety

Team cultureA thriving workforce

Diversity and inclusion

Workforce health and

wellbeing

Privacy and cybersecurityCustomer wellbeing and

trust

Customer trust

Sustainable procurementSustainable procurement

Contact has a moral obligation to enable

more innovation to help address energy

hardship in communities.

External stakeholder energy wellbeing sector

As for NZ Steel, things don’t happen

overnight, so appreciate that innovation

thinking, and work would have started

a long time ago. It is the sort of initiative

that makes sense with Contact to be

invited to the table and it shows that

this type of innovation is possible.

External stakeholder renewable energy

trends sector

Material topics

This report covers high and medium impact,

or material topics, which means we have used

the feedback f rom our external and internal

stakeholders to consider:

• How harmful or beneficial the impact is for the

stakeholders affected

• How widespread the impact is – how many

places or people are affected

• How long the effects last and how easily can they

be remediated

• How likely and severe are potential impacts

Based on our stakeholder feedback we have made

some changes to our material topics and combined

a number of impacts to remove duplication. These

changes do not alter the substance of the topics.

We have also raised two impacts f rom medium to

high: reliable energy supply; and safe and resilient

inf rastructure.

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About us

GOVERNANCE

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ABOUT US

ENABLING

OUR STRATEGY

OUR STORY

CONTENTS

1. We generate
We own and operate 10 power

stations and produce the majority

of our electricity from our

renewable hydro and geothermal

stations. Our natural gas and

diesel-fired power stations

operate to ensure the lights stay

on for New Zealanders when

intermittent renewable plants

cannot operate.

2. We trade

We sell the electricity we generate on

the wholesale market. We purchase

goods and services from more than

1,600 suppliers. We also trade

a range of financial products to

manage our risk and create value.

3. We innovate

We create smart solutions that

are good for people (tiaki tangata)

and the environment (tiaki taiao)

to help customers, partners,

suppliers and communities have

a better quality of life. We are

an innovative, safe and efficient

generator, actively working with

our customers, partners and

suppliers to improve energy

efficiency, reduce emissions

and fight climate change.

4. We sell and serve

As a retailer we sell products

and services to individuals and

businesses to meet their energy

and broadband needs. We have

around 585,000 connections.

Our supply chain

Our

impacts

Generation

Lines

companies

Corporate activities Operational presenceCustomer service

Generation emissions and

renewable energy supply

Protecting and restoring

biodiversity and other natural

treasures

Freshwater systems health

Decarbonisation, demand

flexibility and electrification

Safe and resilient infrastructure

Customer wellbeing and trustA thriving workforce

Customer wellbeing and trust

Sustainable procurement

Meaningful relationships with

tangata whenua

Generation emissions and

renewable energy supply

Decarbonisation, demand

flexibility and electrification

Community wellbeing

Energy wellbeing and equity

Safe and resilient infrastructure

Freshwater systems health

Protecting and restoring

biodiversity and other natural

treasures

Community wellbeing

Safe and resilient infrastructure

Decarbonisation, demand

flexibility and electrification

Energy wellbeing and equity

Reliable energy supply

HIGH

MEDIUM

National

Grid

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CONTENTS

Governance
matters

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Governance matters
Good corporate governance protects the interests of all stakeholders and

enhances short-term and long-term value.

We regularly review our corporate governance

systems and always look for opportunities to

improve. Contact has chosen to report against the

latest version of the NZX Corporate Governance Code

(1 April 2023) and as at 30 June 2023, we comply with

the recommendations of the Code in all material

respects. You can see our full reporting in our

Corporate Governance Statement on our website. 

Our board

The Boards role and responsibilities

The Board is responsible for Contact’s governance,

direction and performance. 

Specific responsibilities include: 

• Setting and approving Contact’s strategic

direction 

• Approving major investments 

• Monitoring financial performance 

• Appointing the CEO and monitoring CEO and

senior management performance 

• Identifying and controlling significant risks

• Ensuring appropriate systems to manage risk

are in place along with approving Contact’s risk

capacity and tolerance

• Reviewing and approving compliance systems 

• Overseeing our commitment to our Tikanga,

sustainable development, the community and

environment, and the health and safety of our

people. 

Board composition 

Contact’s Board comprises seven directors, with a

wide variety of skills, experience and points of view.

More information on the Contact Board, including

appointment dates and committee memberships,

and short biographies setting out skills and

experience of each director is available on our

website.

The Board considers all of the current directors,

including the Chair, to be independent in that they

are not executives of the company and do not have

a direct or indirect interest, position, association

or relationship that could reasonably influence

in a material way, their decisions in relation to

Contact. In making this assessment, the Board has

considered the NZX Listing Rules and the factors

in the NZX Corporate Governance Code that may

affect director independence.

To assist with succession planning and ensure the

appropriate skills and experience are represented

on the Board, the Board has developed a director

skills matrix. The matrix shows the areas in which

the Board considers director capability is required

to enable Contact’s success, and the expertise held

by current directors.

The matrix reflects the directors’ assessment of the

current skills held by the Board. It’s not expected

that every director will be an expert in every area,

but all skills in the matrix should be represented

on the Board as a whole. The matrix shows a good

spread of expertise and secondary skills among

current directors. In addition to these skills, all

seven Contact directors have strong governance

expertise.

Board performance

We recognise the value of professional

development and the need for directors to remain

current in industry and corporate governance

matters. Contact assists directors with their

professional development in a number of ways,

including an induction programme for new

directors, briefings to upskill the Board on new

developments, deep-dive workshops on key issues

and Board study tours.

In FY23 the directors went on an international

study tour to more learn about developments in

the renewable energy sector. We regularly review

the performance of the Board to ensure the Board

as a whole, and individual directors, perform

to a high standard. We plan to undertake a full

independent Board performance review again


in FY24.

Board committees

The Board has three core committees to perform

work and provide specialist advice in certain areas.

Our Board works to the principle that committees

should enhance effectiveness in key areas, while

still retaining Board responsibility.

The Audit and Risk Committee helps the Board

fulfil its responsibilities relating to Contact’s

external financial reporting, internal control

environment, business assurance and external

audit functions, and risk management.

The Health, Safety and Environment Committee

supports the Board in relation to health, safety and

wellbeing (HSW) objectives and monitoring HSW

performance, and provides governance oversight

of environmental sustainability matters.

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Strategic FocusDirector ExpertiseGovernance Capabilities
Brand value and

customer experience

Brand identity and value. Deep customer insight and advocacy including in energy poverty. Understands

generational shift and the impact on customer drivers. Retail growth and transformation expertise including

customer-centric experience design, data analytics, digital marketing, sales, and agile retail. Skills to support and

challenge progress towards improving the customer experience and reducing cost to serve.

Energy sector including generation,

renewables, and wholesale energy

markets

Leadership experience across the energy sector including in a generation portfolio of geothermal, hydro and

thermal, energy markets, supply/demand and commercial and industrial customers. Core understanding of key

drivers in value creation and prediction of market needs, moving towards a sustainable renewable energy business

model. Operational risk management including health and safety.

Asset infrastructure Experience successfully leading energy sector or adjacent companies (e.g. physical infrastructure, new technologies,

engineering and construction), large-scale projects, investment and management. Skills to support and challenge

in project investment, build and industrial maintenance.

Portfolio efficiencyExpertise in cost base reduction and increasing flexibility of an asset portfolio with sustainability at the forefront.

Proven track record in cost out, improving reliability and resource utilisation while maintaining safety. Ideally

experience in process improvement in resource environments.

Capital markets, investment

community and ESG

Significant investment community experience. This spans finance, communications and securities law to enable the

most effective two-way understanding of, and communication between, the company and the financial community,

contributing to fair valuation and ability to gain buy-in for future strategic shifts. Experienced in sustainable investing and

with the ESG data toolkit for identifying risks, informing solutions and impacting valuations, brand value and reputation.

Government and regulation Ability to engage effectively and collaboratively with key government stakeholders. Brings an understanding of legal,

policy, and regulatory environments that Contact operates in. Insight into non-financial risks around climate change,

natural resources scarcity, pollution/waste and ecological opportunities.

Iwi connection and relationshipsIwi connection and relationships to develop shared understanding of kaitiakitanga and collaborative investment

into resources.

Executive experienceFormer CEO or C-suite executive with excellent track record of growing value, leading with purpose, strategy

development and execution, including investing in people, leadership of culture, and effective delegation.

Experience in international markets.

Financial expertiseFinance and accounting experience of large companies including transformation and cost optimisation. Expertise

in M&A, project financing and/or wholesale commodity markets. The skills to chair the Audit and Risk Committee.

IT, digital and new technologies Contemporary digital ecosystem platforms and systems to support lean operations, automation, security management

and customer innovation. Skills to support and challenge in capital investment plans, technology-enabled operational

efficiencies and service improvements. Strong exposure to trends in new energy technologies, cleantech and new

products that support decarbonisation including the developments in transmission and changing nature of the

‘energy corridor’.

Secondary

Primary

Director skills matrix

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The People Committee advises and supports
the Board in fulfilling its responsibilities across

all aspects of Contact’s people and capability

strategies, risks, policies and practices.

From time to time, the Board may create ad-hoc

committees to oversee specific areas on its behalf.

Contact does not have a Nominations Committee.

Instead, this responsibility is held by the full Board.

This reflects the importance all directors place on

ensuring the Board is performing well and has the

necessary skills.

The current members of the committees are:

CommitteeMembers

Audit and RiskSandra Dodds (Chair)

Victoria Crone

Rukumoana Schaafhausen

Health,Safety and

Environment

Elena Trout (Chair)

David Smol

Rukumoana Schaafhausen

PeopleJon Macdonald (Chair)

Robert McDonald

Sandra Dodds

Code of Conduct and policies

We expect all of our people to act honestly,

with integrity, in Contact’s best interests and

in accordance with the law, all the time. This

expectation, along with our Tikanga, is enshrined

in our Code of Conduct, which underpins our

corporate policy f ramework. Our corporate policies

address key risks and set expected standards

of behaviour for our people. Information about

how our key policies operate is in our Corporate

Governance Statement and the policies

themselves are on our website.

We have a Whistleblowing Policy which offers

protections for employees who disclose serious

wrongdoing in accordance with the process in the

policy. Our online whistleblower portal helps to

ensure we’re aware of any breaches of the Code

of Conduct or our policies, or any other illegal or

unethical activity. The portal is easily accessible

and user f riendly – anyone at Contact who is

concerned about any incident or behaviour can

use the whistleblower portal to report that matter,

anonymously if they choose. Whistleblower

disclosures are reported to the General Counsel

and CEO and where appropriate, to the Chair of the

Board to investigate and take appropriate action.

Our third Modern Slavery Statement sets out

the steps we have taken to identify, manage and

mitigate the specific risks of modern slavery in

our operations and supply chain. We also have a

Supplier Code of Conduct, updated during 2023,

which outlines the behaviours we expect f rom

suppliers, particularly regarding ethical, social

and environmental business practices as well as

expectations for information security and privacy. 

Risk management and assurance

Risk Management

Our risk management f ramework enables the

Board to set an appropriate risk strategy and

ensure that risk is managed throughout the

organisation in accordance with the Board’s risk

appetite statements. The f ramework ensures we

have appropriate systems in place to identify,

assess, treat, monitor and report on material

risks and that, where applicable, the Board

sets appropriate tolerance limits. We assign

responsibility to individuals to manage identified

risks and we monitor any material change to

Contact’s risk profile.

Contact’s enterprise risk management f ramework

is supported by a range of systems and tools that

help assess and report all risk types including

environmental, social and governance risks across

the organisation.

The Contact26 Strategy has a strong focus on


ESG commitments to create long-term value.

A wide range of risks and environmental factors are

considered by the Board during the strategy setting

process including the analysis into how actions to

limit the impacts of climate change could affect the

demand for our products and services.

Our corporate governance model is vertically

integrated to ensure an appropriate level of support

and oversight of our key climate-rated risks.

• The full Board considers a wide range of risks

(including economic, environment, social and

governance risks) when reviewing the business

strategy alongside a market update. The reports

our teams produce ensure the Board understand

the key risks and issues (such as climate change)

that contribute to their decision-making.

• Top risks are reported to the Board Audit and Risk

Committee on a quarterly basis and are actively

monitored by the Leadership Team.

• The Board Health, Safety and Environment

Committee has formal oversight of climate-

related issues.

• Risks rated high and above are regularly

monitored for active management by the

Leadership Team.

• There is regular engagement with stakeholders

(including local communities and tangata

whenua as we aim to maintain our positive

relationships) to assess and communicate the

impacts of the changing environment.

Risk Capacity

& Tolerance

Strategic

Direction

Board

Approving

strategic direction,

monitoring of

performance

Governance

structures, policies

and objectives,

identification of

significant risk

Monitor the environment, respond to

stakeholder material issues, anticipate

long-term threats and opportunity

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• People at all levels of the organisation are
encouraged to identify and manage potential

risks to Contact.

There were no significant instances of non-

compliance with laws and regulations, no fines

were paid during the reporting period and there

were no critical concerns.

The integrated nature of our operations means

that climate-related risks are regularly assessed as

part of our strategic, operational and emerging risk

assessments. Mitigation plans for material risks are

implemented to proactively manage the impact to

Contact.

Assurance

Our business assurance team fulfils our internal

audit function and provides objective assurance of

the effectiveness of our internal control f ramework.

The team is based in-house, and draws on external

expertise where required. 

The team brings a disciplined approach to

evaluating and improving the effectiveness of risk

management, internal controls and governance

processes. We use a risk-based assurance approach

driven by our risk management f ramework.

The team also assists external audits by making

findings f rom the internal assurance process

available for the external auditor to consider

when providing their opinion on the financial

statements. The team has unrestricted access

to all other departments, records and systems

of Contact, and to the Board Audit and Risk

Committee, external auditor and other third parties

as it deems necessary. 

Auditors

We recognise that the role of our external auditor

is critical for the integrity of our financial reporting.

EY commenced its appointment as the Group’s

external auditor on 1 July 2022. The Audit and

Risk Committee ensures that the audit partner is

changed at least every five years. 

Our External Audit Independence Policy sets out

the f ramework we use to ensure the independence

of our external auditors is maintained and their

ability to carry out their statutory audit role is

not impaired. Under this policy, the external

auditor may not do any work for Contact that

compromises, or is seen to compromise, the

independence and objectivity of the external audit

process. In addition, the external auditor confirms

its continuing independent status to the Board

every six months.

The Chair of the Audit and Risk Committee

approved EY to perform additional engagements

this year including assuring our green borrowing

programme, greenhouse gas emissions and Global

Reporting Initiative (GRI) indicators. 

Representatives f rom the external auditor attend

Contact’s annual shareholder meeting, where

they’re available to answer shareholders’ questions

relating to the audit.

Board and Board Committees are provided with

ESG analysis and reporting

Management and staff across the business regularly

assess, review, analyse, monitor and report on all

risks (including ESG-related risks) within integrated

governance structures to ensure Contact takes a

proactive approach to mitigate risk impacts

The Leadership Team review all management

materials and address mitigation plans for key risks

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Remuneration report
Dear fellow shareholders,

I am pleased to present Contact’s

remuneration report for FY23 on behalf

of the Board’s People Committee.

FY23 Financial results and remuneration

Contact has delivered a solid financial result for

shareholders this year with profit of $127 million,

underlying EBITDAF* of $573 million, and operating

f ree cash flow of $282 million. Operating costs


and capital expenditure have been managed

well, while contending with inflationary pressures.

Our discretionary short-term incentive pool reflects

Contact’s performance in FY23 and any payments

under these arrangements to eligible participants

will be made in September 2023. Given the

company’s performance over the past year, we

consider executive remuneration to be appropriate.

We believe that the structure and components


of Contact’s remuneration are serving the

company well, and therefore we haven’t made


any changes to that structure over the past year.

A detailed overview of employee remuneration


is set out in Contact employee remuneration.

Details of Contact’s Short Term Incentive

Each year we consider how we might further

improve our reporting on Contact’s remuneration.

Last year we added information on the make-up of

corporate element of the Short Term Incentive for

executives. This year we’ve extended on that with

the addition of a table Corporate scorecard results

that provides more information on the targets


and results that made up the corporate part

of the Short Term Incentive for executives.

Gender pay equity

We’ve provided comprehensive information on

Contact Energy’s gender pay gap and pay equity


in Gender pay reporting. We appreciate that we

have work to do, on Contact’s pay gap in particular.

We have made good progress in our most recent

pay round, which will move our overall pay equity

f rom 96 percent at the end of our last financial

year to 98 percent as of 1 September 2024. I look

forward to being able to give more detail on our

progress in our Integrated Report next year.

We know our people are key to our success and

we are continuously looking for ways to improve as

part of our commitment to being a good employer.

We have made good progress and launched some

market leading initiatives this year and we look

forward to continuing to make progress through

FY24 and beyond.

You can read more about our overall employee

value proposition in our strategic enablers section

Transformative ways of working.








Jon Macdonald

Chair, People Committee

* EBITDAF is a non-GAAP measure. Information regarding the usefulness, calculation and reconciliation of this measure is provided

within note A2 to the financial statements.

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DirectorsBoard fees
Audit

and Risk

Committee

Health,

Safety and

Environment

Committee

People

Committee

Development

Committee*

Overseas

travelling

allowance

Ad hoc

committee

fee related

to major

projects

Total

Remuneration

Robert McDonald$300,000 $300,000

Victoria Crone $142,800$23,715 $166,515

Sandra Dodds$142,800$47,430 $13,515 $15,300$600$219,645

Jon Macdonald$142,800 $27,030$9,010$178,840

Rukumoana

Schaafhausen

$142,800$23,715$13,515 $180,030

David Smol$142,800 $13,515 $18,020$1,200$175,535

Elena Trout$142,800 $27,030 $9,010$1,200$180,040

Total$1,156,800$94,860$54,060$40,545$36,040$15,300$3,000$1,400,605

* The Development Committee was disestablished effective March 2023.

Details of the total remuneration paid to each Contact director for FY23 are as follows:

Directors’ remuneration

The total directors’ fee pool is $1,500,000 per year.

It has not been increased since it was approved

by shareholders in 2008. Actual fees paid to

directors are determined by the Board on the

recommendation of the People Committee.

Between FY22 and FY23, fees for the Board and

Committee fees increased by around 2 percent.

Directors’ fees exclude GST, where appropriate.


In addition, Board members are reimbursed for

costs directly associated with carrying out their

duties, such as travel costs.

Contact employees appointed as directors of

Contact subsidiaries do not receive any director

fees. Dane Coppell is a non-executive director of

Western Energy Services Limited and was paid

$24,750 in director fees during FY23.

FY23

Chair

per annum

Member

per annum

Board of Directors$300,000*142,800

Audit and Risk

Committee

$47,430$23,715

Health, Safety and

Environment Committee

$27,030$13,515

People Committee$27,030$13,515

Development Committee

(disestablished effective

March 2023)

$27,030$13,515

Overseas director

travelling allowance

$15,300

Ad hoc committee fee

related to major projects

$1,200

per half day

* No additional fees are paid to the Board Chair for committee roles.

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Contact employee remuneration
We’re committed to paying appropriate market

rates for all our roles, and ensuring our people are

rewarded for their performance and experience.

There are three parts to employee remuneration

– fixed remuneration, pay-for-performance

remuneration, and other benefits. These combine

to attract, reward and retain high-performing

employees.

Fixed remuneration

Fixed remuneration is based on the role

responsibilities, individual performance and

experience, and current market remuneration data.

Contact targets fixed remuneration at the median

of the market range.

Pay-for-performance remuneration

Pay-for-performance remuneration recognises

and rewards high-performing senior employees

and comprises short-term incentives (cash and

deferred share rights) and long-term incentives

(performance share rights).

Short-term incentives (STI)

STIs are designed to recognise and reward high

performance with cash incentives and deferred

share rights through Contact’s equity scheme

for some higher-level roles and key talent. STIs

have a maximum potential level set reflecting the

person’s role grade, and are based on performance

measured against key performance indicators

(KPIs), which generally consist of company and

individual objectives. The Board reserves the right

to adjust STI awards if company targets are not met.

Long-term incentives (LTI)

Contact provides awards of performance share

rights through Contact’s equity scheme to

our senior people and key talent. This aims to

encourage and reward longer-term decision-

making and align participants’ interests with

Contact’s shareholders. These are subject to

performance hurdles.

Equity scheme

At 30 June 2023 there were 78 participants in

Contact’s equity scheme. For further details on the

equity scheme and the number of performance

share rights and deferred share rights granted,

exercised, lapsed and on issue at the end of the

reporting period, see note E10 of the financial

statements.

Other benefits

We know that rewards mean more than just

money, so we offer our people a range of other

benefits too, including ‘Growing Your Whānau’,

a new policy to support primary caregivers, and

‘Good to Be Home’, a $400 after-tax payment

for setting up a home office or putting towards

wellbeing. Some of our other benefits have

eligibility criteria and include: discounts for home

energy and broadband; employer-subsidised

health insurance; an employee share ownership

plan called ‘Contact Share’ (see note E11 in financial

statements for more detail); and additional benefits

and offers f rom retailers and service providers.

Chief Executive Officer and

Executive Team remuneration

The CEO and Executive Team remuneration is

reviewed by our Board each year. The Board works

closely with and is advised by Contact’s People

Committee.

The remuneration reflects the complexity of the

roles and the wide-ranging skills needed to do

them well. We also consider market remuneration

data benchmarks, look at the achievement of

performance goals and factor in creating long-

term sustainable shareholder value.

The total remuneration is made up of a fixed

remuneration component, which includes cash

salary and other employment benefits, and pay-

for-performance remuneration containing short-

term incentives (cash and equity awarded through

deferred share rights) and long-term incentives

(equity awarded through performance share rights).

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The CEO and Executive Team variable remuneration for FY23 was structured as follows:
Scheme Description Performance measures Potential

Cash STICash STI is a discretionary scheme

based on achievement of KPIs. 

70% based on corporate shared KPIs (results on next page):

• 40% financial results (operating f ree cash flow, EBITDAF*,

OPEX)

• 15% safety targets

• 45% strategy delivery and key operational milestone targets

30% based on individual KPIs.

Executive Team individual KPIs are a mix of shared objectives and

goals specific to each individual.

The CEO individual KPIs for the year ending 30 June 2023

including leadership performance of Contact’s key strategic

initiatives, leadership of the executive team and stakeholder

engagement.

Executive Team maximum potential 35% of

base salary.

CEO maximum potential 50%

of base salary.

Equity STI (awarded as

deferred share rights) 

Equity STI allows the participant

to acquire shares at a $0 exercise

price subject to the time-bound

exercise hurdle being achieved. 

The participant’s performance rating influences the Equity STI

awarded by the Board. 

The exercise hurdle to receive these is to remain employed

by Contact 2 years f rom the grant date. 

Executive Team maximum potential 30% of

base salary.

CEO maximum potential 30% of base salary. 

Equity LTI (awarded as

performance share rights) 

Equity LTI allows the participant

to acquire shares at a $0 exercise

price subject to the exercise

hurdle being achieved. 

The exercise hurdles to receive these are:

• 50% Contact’s relative total shareholder return (TSR) ranking

within an energy industry peer group of other New Zealand

NZX50 listed utilities companies.

• 50% internal hurdle related to our strategic priority of

decarbonisation. For FY23 this included renewable generation

development, stimulation of electricity demand flexibility,

and delivery of our Te Huka 3 power station.

Tested once, at year 3.

Executive Team set at 20% of base salary.

CEO set at 35% of base salary.

* EBITDAF and operating f ree cash flow are non-GAAP (generally accepted accounting practice) measures. Information regarding

the usefulness, calculation and reconciliation of these measures is provided within note A2 to the financial statements.

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76
FY23 corporate scorecard results

The table below outlines corporate performance metrics and outcomes for FY23. These are used

to determine the payout for the corporate component of the STI for the CEO and leadership team.

MeasureComponentsResultPotential awardActual award

Financial

EBITDAFAchieved

40%

Partially

achieved

Cash conversionNot achieved

OpexAchieved

Health and safety

Implementation of safety transformation programmeAchieved

15%

Partially

achieved

TISR (described in Health and safety) of controlled activitiesNot achieved

TISR of monitored activitiesNot achieved

Strategic initiatives

On-time delivery of Tauhara steam fieldNot achieved

45%

Achieved

On-time delivery of SAP for finance and generationAchieved/Exceeded

Renewable generation development pipelineMax achievement

Generation asset operational uptimeAchieved

Growth of multi-product retail customersNot achieved


* EBITDAF is measured prior to impact of AGS onerous contract movements and accounting guidance changes for ASX Market Making Treatment.

At the beginning of the year, each component of the STI is allocated a weighting, along with levels that constitute meeting target (Good), exceeding target (Great) and maximum achievement

(Outstanding). For each component, failure to reach target results in zero payout. A result at or above target results in payment between 50% and 100% of the award available for that component,

based on the result relative to the pre-agreed range between target and maximum achievement.

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CEO remuneration
The following table details the nature and amount of remuneration paid to Mike Fuge for his time

as CEO during the year.

CEO remuneration for the period ended 30 June 2023

PositionFixed remunerationPay-for-performance remuneration

Total

remuneration

$

Salary

paid

$

Benefits

$

Subtotal

$

Cash STI

$

Equity

STI $

Equity

LTI $

Subtotal

$

FY231,195,77947,037

1

1,242,815291,292

2

174,584

3

418,523

4

884,3992,127,214


Five-year CEO remuneration summary

Financial

year

Total

remuneration

paid

5

Percentage

Cash STI

awarded

against

maximum

Percentage

vested Equity

STI against

maximum

Span of

Equity STI

performance

period

Percentage vested

Equity LTI against

maximum

Span of

Equity LTI

performance

period

Mike Fuge

FY23$2,127,21449%50%2020–20220%n/a

FY22$2,128,60357%0%n/a0%n/a

FY21$2,280,84075%0%n/a0%n/a

FY20

6

$669,64140%0%n/a0%n/a

Dennis Barnes

FY20

7

$995,56632%100%2017–2019

2018–2019

2015 Options/PSR 89.54%

2016 Options/PSR 50%

2015–2020

2016–2020

FY19$1,787,81678%100%2016–20182013 Options 100%

8


2014 Options 100%

2013–2018

2014–2019

-10%

-20%

30 June 202330 June 201930 June 202030 June 202130 June 2022

0%

10%

20%

30%

40%

Five-year summary TSR

9

performance graph

CompanyNZX50Peer group

10

$0

$500,000

$1,000,000

$1,500,000

$2,000,000

$2,500,000

$3,000,000

Fixed

remuneration

Scenario chart

The scenario chart below demonstrates the elements

of Mike Fuge’s CEO remuneration design for FY23.

Maximum

potential

remuneration

On-plan

remuneration

Base salary & benefits

Cash STI

Equity LTI

Equity STI

1 Benefits include 3% Kiwisaver contribution calculated on

remuneration amounts including cash STI, and health insurance.

2 Cash STI for FY23 period 49% of maximum potential, paid in FY24

(September 2023).

3 Equity STI, 49% of maximum potential, based on fair value


allocation. To be granted October 2023 and tested October 2025.

4 Equity LTI is based on fair value allocation. To be granted October

2023 and tested October 2026.

5 Total remuneration paid includes salary, benefits, Cash STI,


and value of STI and LTI Equity (paid in shares).

6 24 February 2020 – 30 June 2020.

7 July 2019 – 28 February 2020.

8 100% of STI and LTI Equity vested as a result of Origin selling


its shareholding in Contact triggering vesting of equity due

to the change of control.

9 TSR calculated using the volume-weighted average price for


the 3 months prior to year end.

10 Peer group is a simple average of Meridian, Genesis, Mercury,


Vector and Manawa, with Manawa only in the group f rom FY18.

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Group
1

employees who earn

over $100k

The table shows the number of our people

(including any who have left) who received

remuneration and other benefits during FY23 of


at least $100,000 for the year ended 30 June 2023.

The value of remuneration benefits analysed

includes:

• fixed remuneration including allowance/overtime

payments

• employer superannuation contributions

• short-term cash incentives relating to FY22

performance but paid in FY23 (Contact and

Simply Energy)

• the value of equity-based incentives at fair value

allocation received during FY23 (Contact)

• the value of Contact Share received during FY23

(Contact)

• redundancy and other payments made on

termination of employment.

The figures do not include; amounts paid after


30 June 2023 that relate to the year ended

30 June 2023, the remuneration (and any other

benefits) of the Contact CEO, Mike Fuge, as they

are disclosed in CEO remuneration.

1 Excludes Drylandcarbon and Forest Partners.

2 Excludes 42 former employees across the group (excluding Drylandcarbon and Forest Partners).

Table of employees who earn over $100k

Remuneration bandNumber of employees

$100,001–$110,00060

$110,001–$120,00048

$120,001–$130,00071

$130,001–$140,00072

$140,001–$150,00061

$150,001–$160,00063

$160,001–$170,00062

$170,001–$180,00040

$180,001–$190,00025

$190,001–$200,00020

$200,001–$210,00017

$210,001–$220,00013

$220,001–$230,00019

$230,001–$240,0008

$240,001–$250,00010

$250,001–$260,0003

$260,001–$270,0009

$270,001–$280,0001

$280,001–$290,0002

$290,001–$300,0003

$300,001–$310,0002

$310,001–$320,0003

$320,001–$330,0002

$330,001–$340,0003

$340,001–$350,0003

$350,001–$360,0001

Remuneration bandNumber of employees

$360,001–$370,0003

$370,001–$380,0003

$400,001–$410,0003

$410,001–$420,0001

$420,001–$430,0001

$440,001–$450,0001

$460,001–$470,0001

$470,001–$480,0001

$490,001–$500,0001

$560,001–$570,0001

$580,001–$590,0001

$620,001–$630,0001

$680,001–$690,0001

$700,001–$710,0001

$710,001–$720,0001

$720,001–$730,0001

$730,001–$740,0001

$750,001–$760,0001

$850,001–$860,0001

$990,001–$1,000,0001

Grand Total703

2


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Career level
% Women

population

% Men

populationPay equity

Pay gap

(hourly rate

average)

Executive0.2%0.7%N/A11.6%

Strategic Senior Management1.4%3.3%99.4%7.1%

Operational Management/National Specialist5.5%11.7%98.4%4.4%

Team Leader/Technical Specialist16.1%29.4%96.8%14.7%

Team Member23.8%7.9%99.2%2.5%

Overall47%53%96%33.7%

Gender pay reporting

Contact’s commitment

One of the principles of our Tikanga (our moral

compass) is to put our energy into things that

matter. Being inclusive, encouraging diversity and

expressions of ideas and opinions is a key focus of

that. We are committed to building a workforce

that reflects, and is inclusive of, the diverse

communities of Aotearoa.

Understanding our pay reporting

Pay reporting is broadly defined as:

Gender parity – when men and women are equally

represented at all levels at Contact.

Gender pay gap – the gap between the pay of

women and the pay of men.

Pay gap calculation:

average male hourly rate –


average female hourly rate

average male hourly rate

Closing the gender pay gap typically relies on

addressing all of these elements. Pay equity (equal

pay for equal work) will typically not close the overall

gender gap especially if genders are not equally

represented at each level of the organisation.

Gender pay equity – equal pay for equal work –

that is people undertaking the same work (roles

requiring a similar level of skills, knowledge, and

accountabilities) being paid the same regardless

of gender. (Note, Equal pay is a legal requirement

in New Zealand. We have processes and monitoring

in place to ensure our people are treated and paid

fairly, meeting both our legal and moral obligations.)

Pay equity calculation:

average female


(fixed remuneration/midpoint of salary range)

average male


(fixed remuneration/midpoint of salary range)

Contact’s pay reporting

We recognise and respect that gender is not binary.

For this reporting we have calculated our gender pay

equity and pay gap only as the difference between

those who identify as Women and Men (around one

percent of our people identify as gender diverse).

Contact’s average pay gap is 34.1% (median 47.3%).

There are two key drivers of our gender pay gap.

The first is a higher proportion of our women in

our customer channels and the second is a lower

proportion of woman in highly skilled energy roles.

Closing our gaps requires us to improve the gender

balance with these areas.

Contact’s pay equity sits at 96%. We assess all

roles at Contact based on the skills, capability

and experience required for the role. We then use

market data to apply an appropriate remuneration

range for each role. Roles are then grouped into pay

bands, which cluster similar-sized roles together.

The bands contain different roles that may be filled

by people with a range of experience. This can

include people recently promoted into higher roles

or bands, and who sit at the lower end of the range.

Each year, as part of our annual salary review,

we review all our data to ensure that we are

maintaining our commitment to gender pay

equity, and make adjustments if required.

We remain committed to achieving more balance

of gender across all levels at Contact.

We’re implementing a number of initiatives to drive


improvement, including working with external

partners to improve female participation in some

historically male-dominated fields, applying

gender recruitment targets where appropriate

to increase the representation of women, and a

continued focus to promote women internally into

more senior-level roles.

We recognise that these activities will take time to

have an impact.

Additional Contact remuneration

disclosures

• CEO-to-employee pay ratio, 24:1. The ratio

between the total annual compensation of the

CEO and the median employee compensation.

• CEO-to-employee pay increase ratio, -0.7:1.

The ratio of the percentage increase in annual

total compensation for the CEO to the median

percentage increase.

• Contact does not implement any clawback

practices on employee remuneration other than

in situations permitted by Aotearoa New Zealand

legislation (e.g. for correction of overpayments).

• Contact does not have a share ownership

requirement for the CEO or Executive Team.

• The notice period for Mike Fuge in his role as

CEO is six months.

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Statutory
disclosures

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Statutory disclosures
Disclosures of interests by directors

The table below lists the general disclosures of interest by directors of

Contact Energy Limited as at 30 June 2023 in accordance with section

140 of the Companies Act 1993.

Robert McDonald

University of Auckland CouncilMember

University of Auckland Business School Advisory BoardChair

Fletcher Building LimitedDirector

AIA LimitedDirector

Chartered Accountants Australia & New ZealandDirector

Victoria Crone

Statistics New Zealand Chair

Figure.NZCo-Chair

ASB Bank LimitedDirector

Variety – the Children’s Charity Chair

Sandra Dodds

Beca Group LimitedDirector

Snowy Hydro Limited (Australian Government owned entity)Director

OceanaGold Limited (listed TSX & ASX)Director

Jon Macdonald

Sharesies Limited and various subsidiariesDirector

Titan Parent New Zealand Limited (Parent company

of Trade Me Ltd).

Director

Mitre 10 (New Zealand) Ltd and various subsidiariesDirector

Summer of Technology LimitedDirector

My Food Bag Group LimitedDirector

Rukumoana Schaafhausen

Department of Internal Affairs Strategic Advisory CommitteeMember

Te Rau o te KorimakoDirector

Kiwi Group Capital LimitedDirector

Alvarium Investments (NZ) LimitedDirector

Ministry of Housing and Urban Development’s Strategic

Advisory Committee

Member

AgResearch LimitedDirector

KGS LimitedDirector

Te Waharoa Investments LimitedDirector

Miro (Hautupua) LimitedDirector

Water Governance Board, Waikato District CouncilDirector

Tindall FoundationTrustee

Princes Trust NZTrustee

Equippers Church TrustTrustee

David Smol

Department of Internal Affairs’ External Advisory CommitteeChair

Ministry of Social Development’s Risk and Audit CommitteeChair

New Zealand Transport AgencyBoard Member

The Co-operative Bank LimitedDirector

Victoria Link LimitedChair

Ministry of Housing and Urban Development’s Strategic

Advisory Committee

Member

GNS Science, Te Pū Ao (Institute of Geological and Nuclear

Sciences Limited)

Chair

Elena Trout

Worksafe’s Audit, Risk & Finance CommitteeIndependent Chair

Opuha Water LimitedIndependent Director

Spencer Henshaw Limited Independent Director

Te Rāhui Herenga Waka Whakatāne LimitedIndependent Director

Citycare LimitedIndependent Director

Hapaitia LimitedIndependent Director

Ara Ake LimitedIndependent Director

Waihanga Ara Rau (Construction and Inf rastructure)

Workforce Development Council

Co-Chair

Callaghan InnovationIndependent Director

Ngapuhi Asset Holding Company Limited and various

subsidiaries

Independent Director

Energy Efficiency and Conservation Authority (EECA)Chair

Harrison Grierson Holdings Limited and various subsidiariesIndependent Director

Motiti Investments LimitedDirector

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Information used by directors
No director issued a notice requesting to use information received in his

or her capacity as a director that would not otherwise be available to the

director.

Indemnity and insurance

In accordance with section 162 of the Companies Act 1993 and the constitution

of the company, Contact has continued to indemnify and insure its directors

and officers, including directors of subsidiaries, against potential liability or

costs incurred in any proceeding, except to the extent prohibited by law.

Director’s security participation

The Board encourages directors to hold a minimum of 20,000 Contact shares

within three years of appointment, subject to personal circumstances, to

further align the interests of directors with the interests of shareholders.

Securities of the company in which each director has a relevant interest

at 30 June 2023

DirectorOrdinary sharesBondsCapital Bonds

Robert McDonald34,602100,000

Victoria Crone*22,389*

Sandra Dodds15,852

Jon Macdonald24,91613,000 20,000

Rukumoana Schaafhausen–

David Smol21,945

Elena Trout22,883

* In addition, Victoria Crone has an interest in 4,401 ordinary shares as a trustee of a family trust.

Securities dealings of directors

During the year, Contact directors acquired/redeemed a relevant interest in

securities as follows. Consideration per share/bond is stated in NZD unless

otherwise specified.

Director

Date of

transaction

Nature of

transaction

Consideration

per share/

bond

Number

of shares/

bonds

Robert

McDonald

11/10/22Acquisition of Bonds

(CEN070) upon

allotment

$1.00100,000

15/11/22Redemption of Bonds

(CEN040) on maturity

$1.0035,000

Victoria

Crone

27/9/22Acquisition of ordinary

shares under DRP

$7.8677529

Sandra

Dodds

27/9/22Acquisition of ordinary

shares under DRP

$7.8677399

30/3/23Acquisition of ordinary

shares under DRP

$7.5189283

Jon

Macdonald

27/9/22Acquisition of ordinary

shares under DRP

$7.8677579

11/10/22Acquisition of Bonds

(CEN070) upon

allotment

$1.0013,000

30/3/23Acquisition of ordinary

shares under DRP

$7.5189407

David Smol27/9/22Acquisition of ordinary

shares under DRP

$7.8677436

30/3/23Acquisition of ordinary

shares under DRP

$7.5189308

Elena Trout27/9/22Acquisition of ordinary

shares under DRP

$7.8677531

30/3/23Acquisition of ordinary

shares under DRP

$7.5189374

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Shareholder statistics
Twenty largest shareholders at 30 June 2023

Number of

ordinary shares

% of ordinary

shares

National Nominees New Zealand Limited61,460,0127.83

HSBC Nominees (New Zealand) Limited54,091,7106.89

HSBC Nominees (New Zealand) Limited49,691,5976.33

Custodial Services Limited48,491,1556.18

Bnp Paribas Nominees NZ Limited Bpss4046,236,6895.89

JPMORGAN Chase Bank36,937,4214.71

Citibank Nominees (Nz) Ltd36,745,2304.68

Accident Compensation Corporation31,553,9084.02

FNZ Custodians Limited29,240,0913.73

New Zealand Superannuation Fund

Nominees Limited

22,993,1882.93

Tea Custodians Limited22,317,4062.84

JBWERE (Nz) Nominees Limited19,735,3062.51

Forsyth Barr Custodians Limited17,872,7282.28

Premier Nominees Limited14,042,5621.79

New Zealand Depository Nominee12,796,8941.63

New Zealand Permanent Trustees Limited12,653,8161.61

Cogent Nominees Limited9,097,0901.16

Private Nominees Limited7,491,5770.95

J P Morgan Nominees Australia Pty Limited7,035,9890.9

Public Trust6,831,4750.87

Total for top 20547,315,84469.73

Distribution of ordinary shares and shareholders at 30 June 2023

Size of holding

Number of

shareholders

% of

shareholders

Number of

ordinary shares

% of

ordinary

shares

1–1,000 25,143 42.916,646,601 2.12

1,001–5,00027,444 46.8250,919,737 6.49

5,001–10,0003,399 5.824,078,365 3.07

10,001–50,0002,319 3.9644,519,092 5.67

50,001–100,000188 0.3212,899,980 1.64

100,001 and over120 0.2635,899,679 81.01

Total58,613 100.00784,963,454100.00


Substantial product holders

According to notices given under the Financial Markets Conduct Act 2013,

the following persons were substantial product holders of the company as

at 30 June 2023:

Substantial product

holder

Number of ordinary shares in

which relevant interest is held

Date of notice

Milford Asset Management

Limited

47,603,64826 January 2022

The total number of voting securities of Contact at 30 June 2023 was

784,963,454 fully paid ordinary shares.

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Bondholder statistics
Twenty largest CEN050 bondholders at 30 June 2023

Number of

CEN050 bonds

% of CEN050

bonds

Custodial Services Limited23,081,000 23.08

FNZ Custodians Limited12,191,000 12.19

Bnp Paribas Nominees (Nz) Limited10,500,000 10.50

Bnp Paribas Nominees NZ Limited Bpss408,469,000 8.47

Forsyth Barr Custodians Limited5,436,000 5.44

Citibank Nominees (Nz) Ltd5,106,000 5.11

HSBC Nominees (New Zealand) Limited4,530,000 4.53

Tea Custodians Limited3,375,000 3.38

Forsyth Barr Custodians Limited2,935,000 2.94

Investment Custodial Services Limited2,812,000 2.81

University Of Otago Foundation Trust1,750,000 1.75

JBWERE (Nz) Nominees Limited1,667,000 1.67

FNZ Custodians Limited1,509,000 1.51

HSBC Nominees (New Zealand) Limited1,300,000 1.30

Mt Nominees Limited1,241,000 1.24

NZ Permanent Trustees Ltd Grp Invstmnt Fund

No 20

998,000 1

Woolf Fisher Trust Inc950,000 0.95

Cogent Nominees Limited820,000 0.82

Dunedin City Council750,000 0.75

Hobson Wealth Custodian Limited737,000 0.74

Total for top 20 90,157,000 90.18

Distribution of CEN050 bonds and bondholders at 30 June 2023

Size of holding

Number of

bondholders

% of

bondholders

Number of

bonds% of bonds

1,001–5,00052.5625,000 0.03

5,001–10,0004121.03401,000 0.40

10,001–50,00010553.852,797,000 2.80

50,001–100,000199.741,463,000 1.46

100,001 and over2512.8295,314,000 95.31

Total195100.00100,000,000100.00

Twenty largest CEN060 bondholders at 30 June 2023

Number of

CEN060 bonds

% of CEN060

bonds

Forsyth Barr Custodians Limited53,668,000 23.85

JBWERE (Nz) Nominees Limited35,764,000 15.90

Custodial Services Limited31,104,000 13.82

New Zealand Permanent Trustees Limited17,909,000 7.96

Hobson Wealth Custodian Limited15,548,000 6.91

National Nominees New Zealand Limited14,480,000 6.44

FNZ Custodians Limited11,403,000 5.07

Forsyth Barr Custodians Limited4,294,000 1.91

Adminis Custodial Nominees Limited2,007,000 0.89

Tea Custodians Limited1,857,000 0.83

Mmc Limited1,800,000 0.80

Francis Horton Tuck1,640,000 0.73

Investment Custodial Services Limited1,489,000 0.66

Bnp Paribas Nominees NZ Limited Bpss401,047,000 0.47

University Of Otago Foundation Trust1,000,000 0.44

Fletcher Building Educational Fund900,000 0.40

Hobson Wealth Custodian Limited864,000 0.38

Custodial Services Limited713,000 0.32

FNZ Custodians Limited706,000 0.31

Jml Capital Limited650,000 0.29

Total for top 20 198,843,000 88.38



Distribution of CEN060 bonds and bondholders at 30 June 2023

Size of holding

Number of

bondholders

% of

bondholders

Number of

bonds% of bonds

1,001–5,000799.88395,000 0.18

5,001–10,00022227.752,176,000 0.97

10,001–50,00039849.7510,298,000 4.58

50,001–100,000465.753,742,000 1.66

100,001 and over556.88208,389,000 92.62

Total800100.00225,000,000100.00

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Twenty largest CEN070 bondholders at 30 June 2023
Number of

CEN070 bonds

% of CEN070

bonds

Custodial Services Limited81,241,000 32.5

Forsyth Barr Custodians Limited36,368,000 14.55

FNZ Custodians Limited23,057,000 9.22

JBWERE (Nz) Nominees Limited20,195,000 8.08

Investment Custodial Services Limited11,078,000 4.43

HSBC Nominees (New Zealand) Limited5,760,000 2.30

Hobson Wealth Custodian Limited5,573,000 2.23

Forsyth Barr Custodians Limited4,821,000 1.93

Citibank Nominees (Nz) Ltd4,040,000 1.62

HSBC Nominees (New Zealand) Limited3,240,000 1.30

New Zealand Permanent Trustees Limited2,948,000 1.18

Pt (Booster Investments) Nominees Limited2,880,000 1.15

FNZ Custodians Limited2,100,000 0.84

ANZ Wholesale NZ Fixed Interest Fund2,050,000 0.82

Dunedin City Council1,900,000 0.76

Cogent Nominees Limited1,270,000 0.51

Fletcher Building Educational Fund1,100,000 0.44

Tea Custodians Limited950,000 0.38

Mmc Limited915,000 0.37

FNZ Custodians Limited849,000 0.34

Total for top 20 212,335,000 84.95


Distribution of CEN070 bonds and bondholders at 30 June 2023

Size of holding

Number of

bondholders

% of

bondholders

Number of

bonds% of bonds

1,001–5,000748.14370,000 0.15

5,001–10,00016217.821,542,000 0.62

10,001–50,00051756.8813,598,000 5.44

50,001–100,000808.86,109,000 2.44

100,001 and over768.36228,381,000 91.35

Total909100.00250,000,000100.00

Twenty largest CEN080 bondholders at 30 June 2023

Number of

CEN080 bonds

% of CEN080

bonds

Custodial Services Limited64,745,000 21.58

National Nominees New Zealand Limited47,650,000 15.88

Forsyth Barr Custodians Limited44,927,000 14.98

FNZ Custodians Limited20,611,000 6.87

New Zealand Permanent Trustees Limited10,900,000 3.63

Mmc Limited10,800,000 3.6

Tea Custodians Limited7,474,000 2.49

Hobson Wealth Custodian Limited7,275,000 2.42

HSBC Nominees (New Zealand) Limited7,050,000 2.35

Westpac Banking Corporation7,013,000 2.34

Forsyth Barr Custodians Limited6,122,000 2.04

Bank Of New Zealand Wellington Treasury Operations5,925,000 1.98

Bnp Paribas Nominees NZ Limited Bpss405,600,000 1.87

Premier Nominees Ltd Armstrong Jones Secure

Income Fund

4,700,000 1.57

Investment Custodial Services Limited4,120,000 1.37

NZ Permanent Trustees Ltd Grp Invstmnt Fund No 204,051,000 1.35

JBWERE (Nz) Nominees Limited4,035,000 1.35

ANZ Wholesale NZ Fixed Interest Fund3,600,000 1.2

Citibank Nominees (Nz) Ltd2,500,000 0.83

Rodney Keith Deppe & Marianne Caroline Deppe1,896,000 0.63

Total for top 20 270,994,000 90.33


Distribution of CEN080 bonds and bondholders at 30 June 2023

Size of holding

Number of

bondholders

% of

bondholders

Number of

bonds% of bonds

1,001–5,000173.9185,000 0.03

5,001–10,0007116.32694,000 0.23

10,001–50,00024255.637,278,000 2.43

50,001–100,0005312.184,306,000 1.44

100,001 and over5211.95287,637,000 95.88

Total435100.00300,000,000100.00

85

INTEGRATED

REPORT

2023

Statutory disclosures

GOVERNANCE

MATTERS

GRI AND TCFD

DIRECTORIES

FINANCIAL

STATEMENTS

ABOUT US

ENABLING

OUR STRATEGY

OUR STORY

CONTENTS

Other disclosures
Directors of Contact Energy Limited and subsidiaries

The following people held office as directors of Contact Energy Limited

as at 30 June 2023: Robert McDonald, Victoria Crone, Sandra Dodds,

Jon Macdonald, Rukumoana Schaafhausen, David Smol and Elena Trout.

The below table lists the subsidiaries of Contact Energy Limited during FY23

and any changes to those subsidiaries and among the people who held

office as directors.

Company nameDirectorsFurther information

Simply Energy

Limited

Dorian Devers

James Flannery

Jacqui Nelson

Murray Dyer and Stephen Peterson

ceased to be directors on

1 July 2022.

Western Energy

Services Limited

Dane Coppell

Dorian Devers

Michael Dunstall

Jacqui Nelson

There have been no changes

among the people who hold

office as directors during FY23.

Contact Energy

Trustee Company

Limited

Jan Bibby

Kirsten Clayton

There have been no changes

among the people who hold

office as directors during FY23.

Contact Energy

Risk Limited

Antony Balfour Will

Dorian Devers

Mike Fuge

There have been no changes

among the people who hold

office as directors during FY23.

Contact Energy

Solar Limited

Kirsten Clayton

Saralaya Frost

Jacqui Nelson

Incorporated on 19 April 2023

with all directors appointed on the

same date.

Contact Energy

Solar Holdings GP

Limited

Kirsten Clayton

Saralaya Frost

Jacqui Nelson

Incorporated on 19 April 2023

with all directors appointed on the

same date.

NZX Waivers

There were no waivers granted by NZX or relied on by Contact in the

12 months preceding 30 June 2023.

Stock Exchange listings

Contact’s ordinary shares are listed and quoted on the NZX Main Board and

the Australian Securities Exchange (ASX) under the company code ‘CEN’.

Contact has three tranches of green retail bonds listed and quoted on the

NZX Debt Market under the company codes CEN050, CEN070 and CEN080,

and one tranche of green capital bonds listed and quoted on the NZX Debt

Market under the company code ‘CEN060’. Contact’s listing on the ASX is as

a Foreign Exempt Listing. For the purposes of ASX listing rule 1.15.3, Contact

confirms that it continues to comply with the NZX listing rules.

Exercise of NZX disciplinary powers

NZX did not exercise any of its powers under Listing Rule 9.9.3 in relation to

Contact during FY23.

Auditor fees

See note E2 of the financial statements.

Donations

In accordance with section 211(1)(h) of the Companies Act 1993, Contact

records that it donated $76,872 in FY23 including charitable donations,


and where we have given a koha. Donations are made on the basis that the

recipient is not obliged to provide any service such as promoting Contact’s

brand and are separate f rom Contact’s sponsorship activity. No political

contributions were made during the year. Find out more about our other

community contributions in Being a good neighbour.

Credit rating

Contact Energy Limited has a Standard & Poor’s long-term credit rating

of BBB/stable and short-term rating of A-2.

The $100 million unsubordinated, unsecured fixed rate bonds issued


in March 2019 are rated BBB by Standard & Poor’s.

The $225 million subordinated, unsecured, redeemable, fixed rate capital

bonds issued in November 2021 are rated BB+ by Standard & Poor’s.

The $250 million unsubordinated, unsecured fixed rate bonds issued


in October 2022 are rated BBB by Standard & Poor’s.

The $300 million unsubordinated, unsecured fixed rate bonds issued


in April 2023 are rated BBB by Standard & Poor’s.

86

INTEGRATED

REPORT

2023

Statutory disclosures

GOVERNANCE

MATTERS

GRI AND TCFD

DIRECTORIES

FINANCIAL

STATEMENTS

ABOUT US

ENABLING

OUR STRATEGY

OUR STORY

CONTENTS

Financial
statements

INTEGRATED

REPORT

2023

87

Financial statements


for the year ended 30 June 2023

GOVERNANCE

MATTERS

GRI AND TCFD

DIRECTORIES

FINANCIAL

STATEMENTS

ABOUT US

ENABLING

OUR STRATEGY

OUR STORY

CONTENTS

Financial statements
Contents

About these financial statements

Statement of comprehensive income

Statement of cash flows

Statement of financial position

Statement of changes in equity

Notes to the financial statements

A. Our performance

A1. Segments

A2. Earnings

A3. Free cash flow

B. Our funding

B1. Capital structure

B2. Share capital

B3. Distributions

B4. Borrowings

B5. Net interest expense

C. Our assets

C1. Property, plant and equipment and


intangible assets

C2. Goodwill and asset impairment testing

D. Our financial risks

D1. Market risk

D2. Liquidity risk

D3. Credit risk

E. Other disclosures

E1. Tax

E2. Operating expenses

E3. Inventories

E4. Trade and other receivables

E5. Trade and other payables

E6. Provisions

E7. Profit to operating cash flows

E8. Hedging activities

E9. Financial instruments at fair value

E10. Financial instruments at amortised cost

E11. Share-based compensation

E12. Related parties

E13. New accounting standards

E14. Contingencies

INTEGRATED

REPORT

2023

88

Financial statements


for the year ended 30 June 2023

GOVERNANCE

MATTERS

GRI AND TCFD

DIRECTORIES

FINANCIAL

STATEMENTS

ABOUT US

ENABLING

OUR STRATEGY

OUR STORY

CONTENTS

About these
financial statements

For the year ended 30 June 2023

These financial statements are for Contact,

a group made up of Contact Energy Limited,

its subsidiaries and its interests in associates

and joint arrangements.

Contact Energy Limited is registered in New Zealand under the Companies

Act 1993. It is listed on the New Zealand Stock Exchange (NZX) and the

Australian Securities Exchange (ASX) and has bonds listed on the NZX debt

market. Contact is an FMC reporting entity under the Financial Markets

Conduct Act 2013.

Contact’s financial statements are prepared:

• in accordance with New Zealand generally accepted accounting practice

(GAAP) and comply with New Zealand equivalents to International Financial

Reporting Standards (IFRS) and IFRS as appropriate for profit-oriented

entities

• in millions of New Zealand dollars (NZD) unless otherwise noted

• on a historical cost basis except for financial instruments held at fair value

• using the same accounting policies for all reporting periods presented

• with certain comparative amounts reclassified to conform to the current

year’s presentation.

Estimates and judgements are made in applying Contact’s accounting

policies. Areas that involve a higher level of estimation or judgement are:

• useful lives of property, plant and equipment and intangible assets (note C1)

• impairment testing of cash-generating units and future generation

development capital work in progress (note C2)

• fair value measurement of financial instruments (notes D1 and E9)

• provision for future restoration and rehabilitation obligations and the

Ahuroa Gas Storage facility (AGS) onerous contract provision (note E6).








The financial statements were authorised on behalf of the Contact Energy

Limited Board of Directors on 11 August 2023.




Robert McDonald Sandra Dodds

Chair Chair, Audit and Risk Committee

INTEGRATED

REPORT

2023

89

Financial statements


for the year ended 30 June 2023

GOVERNANCE

MATTERS

GRI AND TCFD

DIRECTORIES

FINANCIAL

STATEMENTS

ABOUT US

ENABLING

OUR STRATEGY

OUR STORY

CONTENTS

Statement of
comprehensive income

For the year ended 30 June 2023

$mNote20232022

RevenueA22,1182,387

Operating expensesA2(1,613)(1,820)

Interest expenseB5(45)(36)

Interest revenueB54–

Depreciation and amortisationC1(224)(262)

Change in fair value of financial instrumentsD1(63)(16)

Profit before tax 177253

Tax expenseE1(50)(71)

Profit 127182

Items that may be reclassified to profit/(loss):

Change in hedge reserves (net of tax)E8 73(31)

Comprehensive income 200151

Profit per share (cents) – basic and diluted 16.3 23.4

Profit before tax includes an onerous contract provision relating to AGS of $116 million, of which

$3 million is in interest expense. Excluding the onerous contract provision, Profit before tax would

be $293 million, Profit would be $211 million and profit per share (basic and diluted) would be

26.9 cents per share.

Statement of

cash flows

For the year ended 30 June 2023

$mNote20232022

Receipts f rom customers2,1172,406

Payments to suppliers and employees(1,592)(1,880)

Interest paid(25)(28)

Tax paid(105)(89)

Operating cash flowsE7395409

Purchase and construction of assets(541)(347)

Capitalised interest(44)(19)

Realised gains/(losses) on market derivatives(27)(9)

Investment in associates(11)(11)

Proceeds f rom sale of assets161

Deferred consideration for acquisition of subsidiaries(11)(5)

Investing cash flows (618)(390)

Dividends paidB3(243)(242)

Proceeds f rom borrowings1,092536

Repayment of borrowings(650)(291)

Financing costs(4)(4)

Financing cash flows 195(1)

Net cash flow(28)18

Add: cash at the beginning of the year168150

Cash at the end of the yearB4140168

INTEGRATED

REPORT

2023

90

Financial statements


for the year ended 30 June 2023

GOVERNANCE

MATTERS

GRI AND TCFD

DIRECTORIES

FINANCIAL

STATEMENTS

ABOUT US

ENABLING

OUR STRATEGY

OUR STORY

CONTENTS

Statement of
financial position

At 30 June 2023

$mNote20232022

Cash and cash equivalentsB4140168

Trade and other receivablesE4249227

InventoriesE34858

Intangible assetsC13327

Derivative financial instrumentsD112323

Assets held for sale – 5

Total current assets

 

593508

Property, plant and equipmentC14,6154,095

Intangible assetsC1202200

InventoriesE337–

GoodwillC2214214

Investments in associatesE123121

Derivative financial instrumentsD1116128

Total non-current assets 5,2154,658

Total assets 5,8085,166

Trade and other payablesE5275261

Tax payable3336

BorrowingsB4384287

Derivative financial instrumentsD18398

ProvisionsE6515

Total current liabilities 780697

BorrowingsB41,172812

Derivative financial instrumentsD1159128

ProvisionsE6*27758

Deferred taxE1589616

Other non-current liabilities2715

Total non-current liabilities 2,2241,629

Total liabilities 3,0042,326

Net assets 2,8042,840

Share capitalB21,9881,955

Retained earnings813958

Hedge reservesE8(9)(82)

Share-based compensation reserveE11118

Shareholders’ equity

 

2,8042,840

* Non-current provisions include an onerous contract provision relating to AGS of

$116 million.

INTEGRATED

REPORT

2023

91

Financial statements


for the year ended 30 June 2023

GOVERNANCE

MATTERS

GRI AND TCFD

DIRECTORIES

FINANCIAL

STATEMENTS

ABOUT US

ENABLING

OUR STRATEGY

OUR STORY

CONTENTS

Statement of
changes in equity

For the year ended 30 June 2023

$mNote

Share

capital

Retained

earnings

Hedge

reserves

Share-based

compensation

reserves

Shareholders’

equity

Balance at 1 July 2021 1,9221,048(51)82,927

Profit–182––182

Change in hedge reserves (net of tax)E8––(31)–(31)

Change in share capitalB233–––33

Dividends paidB3–(272)––(272)

Balance at 30 June 2022

 

1,955959(82)82,840

Profit–127––127

Change in hedge reserves (net of tax)E8––73–73

Change in share-based compensation reserveE11–––33

Change in share capitalB233–––33

Dividends paidB3–(273)––(273)

Balance at 30 June 2023  1,988 813(9)11 2,804



INTEGRATED

REPORT

2023

92

Financial statements


for the year ended 30 June 2023

GOVERNANCE

MATTERS

GRI AND TCFD

DIRECTORIES

FINANCIAL

STATEMENTS

ABOUT US

ENABLING

OUR STRATEGY

OUR STORY

CONTENTS

Notes to the financial statements
A. Our performance

A1. Segments

Contact reports activities under the Wholesale segment and the Retail segment.

The Wholesale segment includes revenue f rom the sale of electricity to the

wholesale electricity market, to Commercial & Industrial (C&I) customers and

to the Retail segment, less the cost to generate and/or purchase the electricity

and costs to serve and distribute electricity to C&I customers.

The results of Simply Energy Limited and Western Energy Services Limited

are included in the Wholesale segment. The results of Contact Energy Risk

Limited have been allocated across the operating segments based on fixed

asset values, revenues, and headcount.

The Retail segment includes revenue f rom delivering electricity, natural gas,

broadband and other products and services to mass market customers less

the cost of purchasing those products and services, and the cost to serve and

distribute electricity to customers.

‘Unallocated’ includes corporate functions not directly allocated to the

operating segments.

The Retail segment purchases electricity f rom the Wholesale segment


at a fixed price in a manner similar to transactions with third parties.

A2. Earnings

The table on the next page provides a breakdown of Contact’s revenue,

expenses and earnings before interest, tax, depreciation, amortisation and

changes in fair value of financial instruments (EBITDAF) by segment, and


a reconciliation f rom EBITDAF to profit reported under NZ GAAP. EBITDAF

is used to monitor performance and is a non-GAAP profit measure.

Within the segment results, change in fair value of financial instruments

are realised and unrealised fair value gains/losses on financial instruments

that are not designated in a hedging relationship, excluding realised gains/

losses on those financial instruments that are entered into by Contact for risk

management purposes. It also includes hedge accounting ineffectiveness and

the effect of credit risk.

The following reclassifications have been made within the segment results

to align with previous IFRS Interpretation Committee guidance relating to

derivatives not designated into a hedging relationship:

• $27 million (2022: $9 million) of realised losses f rom market derivatives not in a

hedge relationship have been reclassified to ‘Change in fair value of financial

instruments’. These were previously presented as ‘Other market costs’.

• $45 million (2022: $21 million) of realised losses on risk management

derivatives not in a hedge relationship have been separated to its own line

within EBITDAF. These were previously presented in ‘Other market costs’

and ‘Electricity purchases, net of hedging’.

Change in fair value of financial instruments in the Statement of Comprehensive

Income includes both ‘realised gains/losses on risk management derivatives not

in a hedge relationship’ and, change in fair value of financial instruments’ f rom

the segment results.

The key revenue categories are:

• Electricity and gas

Electricity and gas revenue (including mass market electricity, C&I electricity

and gas) is recognised when energy is supplied for customer consumption.

• Wholesale electricity, net of hedging

Revenue received f rom electricity generated and sold through the wholesale

market, the net settlement of electricity hedges sold on the electricity

futures markets and to generators, other retailers and industrial customers.

Revenue is recognised as the energy is delivered.

• Electricity-related services

Revenue f rom the sale of complementary products and services to the wholesale

market for the provision of instantaneous reserves, f requency keeping and other

ancillary services. Revenue is recognised as the services are provided.

• Steam and broadband

Revenue f rom the sale of steam is recognised as the steam is delivered.

Broadband revenue is recognised as the broadband services are provided.

Revenue recognition involves the calculation of unbilled revenue accruals


for mass market, C&I electricity and gas, as well as the recognition of contract

assets (note E4).

Simply Energy Limited revenue for electricity supply and billing services is

included in the ‘C&I electricity – fixed price’, ‘C&I electricity – pass through’ and

‘Wholesale electricity, net of hedging’ revenue lines. Revenue is recognised when

energy is supplied for customer consumption and as billing services are provided.

INTEGRATED

REPORT

2023

93

Financial statements


for the year ended 30 June 2023

GOVERNANCE

MATTERS

GRI AND TCFD

DIRECTORIES

FINANCIAL

STATEMENTS

ABOUT US

ENABLING

OUR STRATEGY

OUR STORY

CONTENTS

Segment results
20232022

$m

WholesaleRetailUnallocated EliminationsTotal Wholesale Retail Unallocated Eliminations Total

Mass market electricity– 937 – (1)936 – 869 – (1)868

C&I electricity – fixed price 243 – – – 243 215 – – – 215

C&I electricity – pass through23 – – – 23 34 – – – 34

Wholesale electricity, net of hedging 685 – – – 685 1,071 – – – 1,071

Electricity-related services revenue12 – – – 12 8 – – – 8

Inter-segment electricity sales482 – – (482)– 395 – – (395)–

Gas5 90 – – 95 7 82 – – 89

Steam35 – – – 35 33 – – – 33

Geothermal services6 – – – 6 3 – – – 3

Broadband– 66 – – 66 – 53 – – 53

Other income 8 9 – – 17 6 7 – – 13

Total revenue1,499 1,102 – (483)2,118 1,772 1,011 – (396)2,387

Electricity purchases, net of hedging (479)– – – (479)(788)– – – (788)

Electricity purchases – pass through(16)– – – (16)(26)– – – (26)

Electricity-related services cost(6)– – – (6)(8)– – – (8)

Inter-segment electricity purchases– (482)– 482 – – (395)– 395 –

Gas & diesel purchases(53)(26)– – (79)(95)(33)– – (128)

Gas storage costs(139)– – – *(139)(24)– – – (24)

Carbon emissions costs(26)(11)– – (37)(38)(6)– – (44)

Generation transmission & levies(27)– – – (27)(24)– – – (24)

Electricity networks, levies & meter costs – fixed price (59)(423)– – (482)(60)(407)– – (467)

Electricity networks, levies & meter costs – pass through(2)– – – (2)(8)– – – (8)

Gas networks, transmission & meter costs(5)(45)– – (50)(6)(40)– – (46)

Geothermal service costs(3)– – – (3)(2)– – – (2)

Broadband costs– (60)– – (60)– (45)– – (45)

Other operating expenses(121)(69)(44)1 (233)(115)(68)(28)1 (210)

Total operating expenses(936)(1,116)(44)483 (1,613)(1,194)(994)(28)396 (1,820)

Realised gains/(losses) on risk management

derivatives not in a hedge relationship(45)– – – (45)(21)–––(21)

EBITDAF518 (14)(44)– 460 557 17 (28)– 546

Depreciation and amortisation(224)(262)

Net interest expense(41)(36)

Change in fair value of financial instruments(18) 5

Tax expense(50)(71)

Profit 127 182

* Gas storage costs includes the impact of the onerous contract provision relating to AGS of $113 million.

INTEGRATED

REPORT

2023

94

Financial statements


for the year ended 30 June 2023

GOVERNANCE

MATTERS

GRI AND TCFD

DIRECTORIES

FINANCIAL

STATEMENTS

ABOUT US

ENABLING

OUR STRATEGY

OUR STORY

CONTENTS

A3. Free cash flow
Free cash flow is a non-GAAP cash measure that shows the amount of cash

Contact has available to distribute to shareholders, reduce debt or reinvest in

growing the business. A reconciliation f rom EBITDAF to NZ GAAP operating

cash flows and to f ree cash flow is provided below.

$mNote20232022

EBITDAFA2460546

Tax paid (105)(89)

Change in working capital, net of investing and

financing activities

 

(55)(17)

Non-cash items included in EBITDAF 120(3)

Net interest paid, excluding capitalised interest (25)(28)

Operating cash flowsE7395409

Stay-in-business capital expenditure (113)(79)

Operating free cash flow 282330

Proceeds f rom sale of assets161

Free cash flow298331

Operating free cash flow per share (cents)B336.042.4


Stay-in-business capital expenditure is required to maintain our business

operations and includes major plant inspections and replacements of existing

assets.

30 June 2022 stay-in-business capital expenditure has been restated,

increasing by $4 million and therefore also decreasing operating f ree


cash flow and f ree cash flow by $4 million. This is a reclassification between

stay-in-business capital expense and growth capital expense, which has no

impact on total capital expenditure.

B. Our funding

B1. Capital structure

Contact’s capital includes equity and net debt. Our objectives when managing

capital are to ensure Contact can pay its debts when they are due and to

optimise the cost of our capital.

To manage the capital structure, the Board may adjust the amount and nature

of distributions to shareholders, issue new shares and increase or repay debt.

Contact manages its capital structure to support an investment grade credit

rating and a gearing ratio suitable to our operating environment.

$mNote20232022

BorrowingsB4 1,556 1,099

Shareholders’ equity  2,8042,840

Total capital funding  4,360 3,939

Gearing ratio 35.7%27.9%

Gearing ratio excluding subordinated debt 32.2%23.5%

95

Notes to the financial statements


for the year ended 30 June 2023

INTEGRATED

REPORT

2023

GOVERNANCE

MATTERS

GRI AND TCFD

DIRECTORIES

FINANCIAL

STATEMENTS

ABOUT US

ENABLING

OUR STRATEGY

OUR STORY

CONTENTS

B2. Share capital
Share capital comprises ordinary shares listed on the NZX and ASX. Certain

ordinary shares are held in trust on behalf of employees under the Contact

Share scheme (note E11). All shareholders are entitled to receive distributions

and to make one vote per share.

$30 million of shares issued during the year were f rom the dividend

reinvestment plan.

 NoteNumber$m

Balance at 30 June 2022 780,638,3031,955

Share capital issued 4,325,15133

Balance at 30 June 2023 784,963,4541,988

Comprising: 

Ordinary shares784,711,1291,987

Contact ShareE11252,3251



B3. Distributions

Earnings and operating free cash flow per share


















Weighted average20232022

Number of shares (basic)783,046,136778,794,640

Number of shares (diluted)784,239,991779,812,908


The basic earnings per share calculation uses the weighted average number

of shares on issue over the period.

The diluted weighted average number of shares considers the number

of performance share rights and deferred share rights that are currently

exercisable or will become exercisable depending on likelihood of meeting

vesting conditions.

Dividends paid

Cents

per share$m

2021 Final 21.0163

2022 Interim 14.0109

30 June 2022272

2022 Final 21.0164

2023 Interim 14.0109

30 June 2023273

Comprising:

Cash dividends243

Dividend reinvestment plan30


Cash dividends was $242 million and dividends reinvestment was $30 million

in the prior year.

On 11 August 2023, the Board resolved to pay an 86 percent imputed final

dividend of 21 cents per share on 26 September 2023. On 11 August 2023,

Contact had $43 million (2022: $41 million) of imputation credits available


for use in future periods.

B4. Borrowings

Borrowings are recognised initially at fair value less financing costs and

subsequently at amortised cost using the effective interest rate method.

Some borrowings are designated in fair value hedge relationships, which

means that any changes in market interest and foreign exchange rates


result in a change in the fair value adjustment on that debt.


0

20

cps

40

60

Profit

(basic)

2023

2022

Operating free

cash flow

(basic)

Profit

(diluted)

16.323.436.042.416.323.4

96

Notes to the financial statements


for the year ended 30 June 2023

INTEGRATED

REPORT

2023

GOVERNANCE

MATTERS

GRI AND TCFD

DIRECTORIES

FINANCIAL

STATEMENTS

ABOUT US

ENABLING

OUR STRATEGY

OUR STORY

CONTENTS


Borrowings denoted with an asterisk (*) are Green Debt Instruments under

Contact’s Green Borrowing Programme, which has been certified by the

Climate Bonds Initiative. At 30 June 2023 Contact remains compliant with

the requirements of the programme. Further information is available on the

Sustainability section on Contact’s website.



$mMaturityCoupon20232022

Bank overdraft < 3 months Floating – 2

* Commercial paper < 3 months Floating190175

* Drawn bank facilitiesVariousFloating – 7

Lease obligations VariousVarious4925

* Retail bonds – CEN040Nov 20224.63% – 100

* USPP notes – US$22mDec 20234.19%2828

* USPP notes – US$51mDec 20234.09%6464

* USPP notes – US$42mDec 20233.63%6161

* Retail bonds – CEN050Aug 20243.55%100100

* USPP notes – US$58mDec 20254.33%7373

* USPP notes – US$43mDec 20253.85%6262

* Export credit agency facilityNov 2027Floating3240

* USPP notes – US$15mDec 20273.95%2222

* USPP notes – US$23mDec 20284.44%2929

* USPP notes – US$30mDec 20284.51%3838

* Capital bonds – CEN060Nov 20514.33%225225

* Retail bonds – CEN070Apr 20285.82%250–

* Retail bonds – CEN080Apr 20295.62%300–

Face value of borrowings

1,5231,050

Deferred financing costs 

(9)(6)

Total borrowings at amortised cost 

1,5141,044

Fair value adjustment on hedged borrowings 

4355

Carrying value of borrowings 

1,5561,099

Current 

384287

Non-current

1,172812

Changes in borrowings

$m20232022

Borrowings at the start of the year1,099856

Net cash borrowed/(repaid)442245

Non-cash change in lease obligations3210

Non-cash change in deferred financing costs(4)(3)

Non-cash change in fair value adjustment(12)(9)

Borrowings at the end of the year1,5561,099



Short-term funding

Contact uses bank facilities for general corporate purposes including to

manage its liquidity risk (note D2). Whilst drawings under our bank facilities

are typically for periods of three months or less, the amounts drawn down can

be rolled for the term of the facility. Drawn facilities are classified as current

when the facility will expire within one year of the reporting period end.

Contact’s total bank facilities have a range of maturities as follows:

Maturity $m20232022

Between 1 and 2 years 15050

Between 2 and 3 years 350 265

More than 3 years 350 115

 850430


All of these bank facilities form part of Contact’s Green Borrowing Programme.

Lease obligations

Contact’s leases predominately relate to property and connections to the

national electricity grid. These assets are included in the carrying value of

property, plant and equipment (note C1).

97

Notes to the financial statements


for the year ended 30 June 2023

INTEGRATED

REPORT

2023

GOVERNANCE

MATTERS

GRI AND TCFD

DIRECTORIES

FINANCIAL

STATEMENTS

ABOUT US

ENABLING

OUR STRATEGY

OUR STORY

CONTENTS

Security
Contact’s Deed of Negative Pledge and Guarantee and its United States

Private Placement (USPP) note agreements restrict Contact f rom granting

security interest over its assets, subject to certain permitted exceptions.

Because of these restrictions, Contact’s borrowings are all unsecured, except

for lease obligations secured over the leased assets. The Deed of Negative

Pledge and Guarantee and the USPP note agreements contain various debt

covenants, all of which Contact complied with during the reporting period.

Cash and cash equivalents

Cash and cash equivalents exclude bank overdrafts which are included within

borrowings. Contact trades electricity price derivatives on the ASX market using

a broker that holds collateral on deposit for margin calls. At 30 June 2023, this

collateral was $51 million (2022: $164 million) and is included within total cash

and cash equivalents of $140 million (2022: $168 million).

B5. Net interest expense

$mNote20232022

Interest expense on borrowings(76)(48)

Interest expense on finance leases (1)(1)

Unwind of discount on provisionsE6(8)(5)

Unwind of deferred financing costs (2)(1)

Other interest(2)–

Capitalised interestC1 4419

Interest income4–

Net interest expense (41)(36)

98

Notes to the financial statements


for the year ended 30 June 2023

INTEGRATED

REPORT

2023

GOVERNANCE

MATTERS

GRI AND TCFD

DIRECTORIES

FINANCIAL

STATEMENTS

ABOUT US

ENABLING

OUR STRATEGY

OUR STORY

CONTENTS

C. Our assets
C1. Property, plant and equipment

and intangible assets

Contact’s property, plant and equipment (PP&E)

and intangible assets include:

• Generation plant and equipment: hydro,

geothermal and thermal power stations and

geothermal wells and pipelines.

• Computer software: our SAP system that is

used for customer service and billing, finance

functions and generation asset management,

which has a carrying value of $145 million


(2022: $135 million) and a remaining life of

15 years.

All assets are recognised at cost less accumulated

depreciation or amortisation and impairments.

Generation plant and equipment acquired before

1 October 2004 is recognised at deemed historical

cost, which is the fair value of those assets at


1 October 2004, less accumulated depreciation

and accumulated impairment losses.

Software as a service contracts are recorded as

operating expenditure unless they meet the

requirements of an intangible asset or lease asset

(i.e. management can demonstrate control of


an asset).

Included within additions for the year ended


30 June 2023 is capitalised interest of $44 million

(2022: $19 million) in relation to the build of

the Tauhara and Te Huka 3 power stations and

associated steamfield.


Property, plant and equipment


$m

Generation

plant and

equipment

Other land,

buildings,

plant and

equipment

Capital

work in

progress

Leased

assets Total

Cost

Balance at 1 July 2021 5,718 137 267 42 6,164

Additions 75 337 10 359

Transfers f rom capital work in progress307(37)––

Transfers to assets held for sale(17)–––(17)

Disposals(5)––(1)(6)

Balance at 30 June 20225,733149567516,500

Additions 154 3537 29 723

Transfers f rom capital work in progress24 2(26)––

Transfers to assets held for sale(5)–––(5)

Disposals(28)(54)–(4)(86)

Balance at 30 June 20235,8781001,078767,132

Depreciation and impairment

Balance at 1 July 2021(2,072)(113)–(18)(2,203)

Depreciation(206)(4)–(5)(215)

Acquisitions12–––12

Disposals–––11

Balance at 30 June 2022(2,266)(117)–(22)(2,405)

Depreciation(180)(5)–(4)(189)

Transfers to assets held for sale5–––5

Disposals1753–373

Balance at 30 June 2023(2,424)(69)–(23)(2,516)

Carrying value     

At 30 June 20223,46732567294,095

At 30 June 20233,454311,078534,615

99

Notes to the financial statements


for the year ended 30 June 2023

INTEGRATED

REPORT

2023

GOVERNANCE

MATTERS

GRI AND TCFD

DIRECTORIES

FINANCIAL

STATEMENTS

ABOUT US

ENABLING

OUR STRATEGY

OUR STORY

CONTENTS

Intangible assets

$m

Software and

capital work in

progress

Carbon

emission

unitsOther


Total

Cost 

Balance at 1 July 20215012417 542

Additions27941122

Disposals(1)(91)–(92)

Transfer to assets held for sale(1)––(1)

Balance at 30 June 20225262718571

Additions3778–115

Disposals–(72)–(72)

Balance at 30 June 20235633318614

Amortisation

Balance at 1 July 2021(296)– (1)(297)

Amortisation(46)– (1)(47)

Balance at 30 June 2022(342)–(2)(344)

Amortisation(33)–(2)(35)

Balance at 30 June 2023(375)–(4)(379)

Carrying value    

At 30 June 20221842716227

At 30 June 20231883314235

Current–33–33

Non-current188–14202

Capital commitments

At 30 June 2023, Contact was committed to $300 million of contracted capital

expenditure (2022: $275 million) and $124 million of carbon forward contracts

(2022: $150 million), of which $300 million is due within one year of balance date.

Cost

Contact capitalises the costs to purchase and bring assets into service. When

Contact develops an asset, employee time and other directly attributable

costs are capitalised and held as capital work in progress until the asset is

commissioned.

Contact capitalises costs to obtain resource consents and to drill geothermal

exploration wells. These costs are expensed if the existing area of operations

that they relate to is unsuccessful or abandoned. All other geothermal

exploration costs are expensed.

Carbon units are purchased to offset our emissions under the New Zealand

Emissions Trading Scheme (ETS). The units are recognised at cost and are


classified as current assets when they will be used to offset our ETS obligations

at balance date or obligations expected to be incurred within one year of

balance date.

Depreciation and amortisation

The cost of Contact’s assets is spread evenly over their useful lives (straight line

method) or, for certain thermal assets, over the equivalent operating hours

(EOH) those assets are expected to be of benefit to Contact.

Management estimates an asset’s useful life or EOH and this is reviewed annually.

Land, capital work in progress and carbon units are not depreciated or

amortised. The depreciation and amortisation rates for all other assets are:

AssetRate/hours

Generation plant and equipment

Straight line 1 – 50%

Equivalent operating hours 40,000 – 100,000

Other buildings, plant and equipment 2 – 33%

Computer software 5 – 50%

100

Notes to the financial statements


for the year ended 30 June 2023

INTEGRATED

REPORT

2023

GOVERNANCE

MATTERS

GRI AND TCFD

DIRECTORIES

FINANCIAL

STATEMENTS

ABOUT US

ENABLING

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C2. Goodwill and asset impairment testing
Contact has two cash-generating units (CGUs): Wholesale and Retail.

The Retail CGU includes goodwill of $179 million (2022: $179 million).

The Wholesale CGU includes goodwill of $35 million (2022: $35 million).

Capital work in progress (CWIP) includes $1,024 million (2022: $493 million)


related to future generation developments.

The recoverable amount of an asset or CGU is calculated as the higher

of its value in use and fair value less costs to sell. Every reporting period

management estimates the value in use expected to be recovered f rom

Contact’s CGUs. An impairment is recognised when the recoverable value


is lower than the carrying value.

Determining value in use involves estimating future cash flows for each


CGU. These cash flows are adjusted for future growth based on historical

inflation and discounted at a post-tax discount rate between 7 percent and


8 percent (2022: 6.5 percent and 7.5 percent) to arrive at the present value,

or value in use, of each CGU.

No impairments were recognised in the current or prior period.

The key inputs to CGU and future generation development cash flows, and

their method of determination, are:

Retail CGU

Post-tax discount rate and

inflation

External WACC report prepared by Cameron Partners

and implicit inflation rate.

Customer numbers and churnActual customer numbers adjusted for historical

churn data and expected market trends.

Price per customerActual price per customer adjusted for expected

market changes.

Estimated future capital

expenditure and operating costs

Budgeted capital and operating expenditure,

reflecting historical levels and known differences.

Cost of purchased energyASX future electricity prices adjusted for location and

seasonal shape.

Wholesale CGU and future generation developments

Post-tax discount rate and

inflation

External WACC report prepared by Cameron Partners,

and implicit inflation rate.

Wholesale electricity price pathModelled forecast wholesale prices based on an

analysis of expected market assumptions, including:

hydro inflows, gas and carbon prices, demand, plant

capacity and HVDC capacity.

Generation volume and mixGeneration strategy based on expected demand,

hydro volumes, planned outages and expected

market pricing.

Estimated future capital

expenditure and operating costs

Budgeted capital and operating expenditure,

reflecting historical levels and known differences.

Fuel costsContracted gas and carbon prices, otherwise

Contact’s best estimate of future prices.

101

Notes to the financial statements


for the year ended 30 June 2023

INTEGRATED

REPORT

2023

GOVERNANCE

MATTERS

GRI AND TCFD

DIRECTORIES

FINANCIAL

STATEMENTS

ABOUT US

ENABLING

OUR STRATEGY

OUR STORY

CONTENTS

Sensitivities
The calculation of the value in use for the CGUs is most sensitive to the inputs

for wholesale electricity prices and the post-tax discount rate.

Wholesale electricity prices are influenced by several factors that are difficult

to predict, in particular weather, which can impact short-term prices.

Wholesale electricity prices may also be adversely affected by a reduction

in demand, the availability of fuel and generation capacity in the wholesale

electricity market, competitor and transmission system availability.

The post-tax discount rate is an estimate of Contact’s weighted average cost

of capital and is influenced by several external factors such as the risk-f ree rate

and inflation.

The sensitivity of the valuation model to the wholesale electricity prices and

discount rate, where all other inputs remain constant, is as follows:

Significant unobservable inputsSensitivityImpact $m

Post-tax discount rate- 0.5%

+ 0.5%

+715

-611

Wholesale electricity price path+ 10%

- 10%

+593

-593


The value in use exceeded the carrying value for all sensitivities carried out.

There is interrelation between the key inputs in the valuation. Any changes

in the price path and post-tax discount rate would not occur in isolation and

would drive other changes which could also impact the value in use.



D. Our financial risks

Contact’s financial risk management system mitigates exposure to market,

liquidity and credit risks by ensuring that material risks are identified, the

financial impact is understood and tools and limits are in place to manage

exposures. Written policies provide the f ramework for Contact’s financial risk

management system.

D1. Market risk

Interest rate risk

Contact has fixed and floating rate debt and is exposed to movements in

interest rates. For fixed rate debt the exposure is to falling interest rates as

Contact could have secured that debt at lower rates, while for floating rate

debt there is uncertainty of future cash interest payments.

Contact manages these risks through the use of interest rate swaps (IRS)

and cross-currency interest rate swaps (CCIRS) to ensure that the total debt

portfolio has an appropriate amount of fixed and floating rate exposure.


The risk is monitored by assessing the notional amount of debt on a fixed

and floating basis and ensuring this is in accordance with set policies.

Foreign exchange risk

Contact is exposed to movements in foreign exchange rates through its

commitments to pay certain suppliers and United States Private Placement

(USPP) note holders.

To mitigate this risk, forward foreign exchange contracts are used to fix future

cash flows in NZD terms. Foreign debt is hedged through the use of CCIRS,

which converts foreign currency principal and interest payments to NZD at


a fixed exchange rate.

Commodity price risk

Contact is exposed to electricity price risk through the sale and purchase of

electricity on the wholesale electricity market. Contact’s integrated Wholesale

and Retail businesses provide a natural hedge for most of this exposure.

Derivatives may be used to fix the price at which Contact buys or sells any

residual exposure to electricity price risks.

Contact is also exposed to natural gas price risk on purchases of natural gas.

Short- and long-term gas purchase contracts are used to fix the price of

gas. These are not derivative financial instruments. Related to this, Contact is

exposed to carbon price risk on its carbon obligations. Spot purchases, forward

purchases and auction participation are used to manage the price risk relating

to carbon.

102

Notes to the financial statements


for the year ended 30 June 2023

INTEGRATED

REPORT

2023

GOVERNANCE

MATTERS

GRI AND TCFD

DIRECTORIES

FINANCIAL

STATEMENTS

ABOUT US

ENABLING

OUR STRATEGY

OUR STORY

CONTENTS

Summary of derivative financial instruments
A summary of the exposures f rom derivatives and the impact on Contact’s financial position is provided below grouped by type of hedge relationship.

Further information on hedging activities and fair value of derivatives is provided in notes E8 and E9.

Fair value

hedge

Cash flow

and fair value

hedgeCash flow hedge

No hedge

relationship

$m

2023IRSCCIRSIRS

Electricity

price

derivatives

Foreign

exchange

contracts

Electricity

price

derivatives Total

Notional amount of derivatives875376 1,585 14,128 GWh1761,953 GWh

Maturity years2025 – 20292024 – 20282024 – 20312024 – 20392024 – 20262024 – 2028

Average rate/pricePay 7.1%Pay NZ

7.8%/0.75USD

Pay 3.3%Fixed

$104/MWh

Comment belowFixed

$144/MWh

Receive 5.1%Receive US

4.1%/0.61USD

Receive 5.7%Spot $122/MWhComment belowSpot $134/MWh

Fair value of derivatives – asset 2  74 55 783 26 239

Fair value of derivatives – liability (29) (7) (2) (152) (4) (46) (242)

Carrying value of hedged borrowings (845) (445) – – – – (1,290)

Fair value adjustments to borrowings 26 (69)–––– (43)

2022

Notional amount of derivatives350376 1,195 13,833 GWh1182,456 GWh

Maturity years2023 – 20292023 – 20282023 – 20272023 – 20392023 – 20262023 – 2025

Average rate/pricePay 4.5%Pay NZ

5%/0.75USD

Pay 3.1%Fixed $90/MWhComment belowFixed

$143/MWh

Receive 4.1%Receive US

4.1%/0.62USD

Receive 2.9%Spot $110/MWhComment belowSpot $165/MWh

Fair value of derivatives – asset– 75 37 3 3 33 151

Fair value of derivatives – liability (16) (5) (4) (154) (5) (42)(226)

Carrying value of hedged borrowings (331) (448) – – – – (779)

Fair value adjustments to borrowings 16 (71) – – – – (55)


For pay-float swaps (CCIRS and IRS in fair value hedges), the pay rate comprises the floating base rate plus the margin. The CCIRS liability arises f rom the cash

flow hedge component. Notionals, maturities and average prices for electricity price hedges not in hedge relationships do not include options not yet called.


The discount rate used for the valuations of electricity price derivatives is a range of 6%–7% (2022: 5%–6%), which is a risk-f ree rate with credit adjustment.


At 30 June 2023, the average exchange rates were 0.62 USD, 0.56 EUR and 79.51 JPY, while spot rates were 0.61 USD, 0.56 EUR and 88.42 JPY. In the prior year

at 30 June 2022, the average exchange rates were 0.68 USD, 0.58 EUR and 76.74 JPY, while spot rates were 0.62 USD, 0.56 EUR and 84.75 JPY.

103

Notes to the financial statements


for the year ended 30 June 2023

INTEGRATED

REPORT

2023

GOVERNANCE

MATTERS

GRI AND TCFD

DIRECTORIES

FINANCIAL

STATEMENTS

ABOUT US

ENABLING

OUR STRATEGY

OUR STORY

CONTENTS

Change in fair value of derivatives recognised in the statement of comprehensive income

Fair value

hedge

Cash flow

and fair value

hedgeCash flow hedge

No hedge

relationship

$m

2023IRSCCIRSIRS

Electricity

price

derivatives

Foreign

exchange

contracts

Electricity

price

derivatives Total

Hedge ineffectiveness (1)–8––– 7

Hedge effectiveness (9) (3)–––– (12)

Non-hedge movements – –––– 2 2

Fair value adjustments to hedged borrowings 9 3–––– 12

Realised gains/(losses) on market derivatives not

in a hedge relationship

– –––– (27) (27)

Realised gains/(losses) on risk management

derivatives not in a hedge relationship

––––– (45) (45)

Total change in fair value of financial instruments

recognised in profit/(loss) (1)–8–– (70) (63)

Hedge effectiveness recognised in OCI – – 1214 (1)– 25

Initial premium recognised in trade and other

receivables––––– (13) (13)

Amounts reclassified to profit/(loss) or balance

sheet ––– 61 2– 63

2022

Hedge ineffectiveness– – 24 – – – 24

Hedge effectiveness (21) 12 – – – – (9)

Non-hedge movements – – – – – (10) (10)

Fair value adjustments to hedged borrowings 21 (12) – – – – 9

Realised gains/(losses) on market derivatives not

in a hedge relationship

– – – – – (21) (21)

Realised gains/(losses) on risk management

derivatives not in a hedge relationship

––––– (9) (9)

Total change in fair value of financial instruments

recognised in profit/(loss) – – 24 – – (40)(16)

Hedge effectiveness recognised in OCI – 4 52 (125) (2) – (71)

Initial premium recognised in trade and other

receivables–––––––

Amounts reclassified to profit/(loss) or balance

sheet – – 5 38 – – 43

104

Notes to the financial statements


for the year ended 30 June 2023

INTEGRATED

REPORT

2023

GOVERNANCE

MATTERS

GRI AND TCFD

DIRECTORIES

FINANCIAL

STATEMENTS

ABOUT US

ENABLING

OUR STRATEGY

OUR STORY

CONTENTS

Sensitivities
The table (right) summarises the impact on

derivative valuations of possible changes in

forward wholesale electricity prices and forward

interest rates. The analysis assumes that all

variables were held constant except for the


relevant market risk factor. The amounts in the

table represent the impact of changes in the

market risk factors on the derivative valuations.


These movements would be offset elsewhere

by an opposite movement on the hedged item.

D2. Liquidity risk

To manage liquidity risk, Contact maintains

a diverse portfolio of funding, debt maturities

are spread over a number of years and any

new financing or refinancing requirements

are addressed with an appropriate lead time.

Contact maintains a buffer of undrawn bank

facilities over its forecast funding requirements


to enable it to meet any unforeseen cash flows.

Management monitors the available liquidity


buffer by comparing forecast cash flows to

available facilities to ensure sufficient liquidity


is maintained in accordance with internal limits.

Information on contracted cash flows in the table

(right) is presented on an undiscounted basis.

CCIRS cash flows are included within Borrowings

in the table. US dollar inflows on the CCIRS offset

the US dollar outflows on the USPP notes.

D3. Credit risk

Total credit risk exposure is measured by the

financial instruments in an asset position of


$602 million (2022: $530 million). To minimise

credit risk exposure, Contact has a policy to only

transact with creditworthy counterparties and


to not exceed internally imposed exposure limits

to any one counterparty. Where appropriate,

collateral is obtained. Further information on

customer-related credit risk is provided in note E4.

$m

Total

contractual

cash flows

Less than

1 year1–2 years2–5 years

More than

5 years

2023

Trade and other payables(207)

(207) – – –

Borrowings(1,917)

(429)(74)(590)(824)

Other liabilities(31)

(4)(2)(4)(21)

Electricity price derivatives – net settled(147)

10(28)(83)(46)

IRS – net settled30

31021(4)

Foreign exchange derivatives – inflow173

149222 –

Foreign exchange derivatives – outflow(176)

(151)(23)(2) –

 (2,275)

(629)(95)(656)(895)

2022

Trade and other payables(177)

(177) – – –

Borrowings(1,296)

(234)(198)(330)(535)

Other liabilities(13)

(1)(2)(3)(7)

Electricity price derivatives – net settled(157)

(67)(53)(64)27

IRS – net settled16

(6)2191

Foreign exchange derivatives – inflow116

10466–

Foreign exchange derivatives – outflow(118)

(106)(6)(6)–

 (1,629)

(487)(251)(378)(514)

$m

Favourable/(unfavourable) 20232022

Hedging impact on hedge reserves

Forward interest rates+100bps288

 -25bps(7)(7)

Forward electricity prices+10%(88)(76)

 -10%8876

Forward foreign exchange rates+10%(11)(8)

 -10%1411

Hedging impact on post-tax profit/(loss) 

Forward interest rates+100bps – 2

 -25bps – 2

Forward electricity prices+10%3(6)

 -10%(3)6

105

Notes to the financial statements


for the year ended 30 June 2023

INTEGRATED

REPORT

2023

GOVERNANCE

MATTERS

GRI AND TCFD

DIRECTORIES

FINANCIAL

STATEMENTS

ABOUT US

ENABLING

OUR STRATEGY

OUR STORY

CONTENTS

E. Other disclosures
E1. Tax

Tax expense is made up of current tax expense and deferred tax expense.

Current tax expense relates to the current financial reporting period while

deferred tax will be payable in future periods.

Tax is recognised in profit/(loss), except when it relates to items recognised

directly in OCI.

$m20232022

Profit before tax177253

Tax at 28%(50)(71)

Tax expense(50)(71)

Current(103)(87)

Deferred 5316


Contact’s deferred tax liability is calculated as the difference between the

carrying value of assets and liabilities for financial reporting purposes and


the values used for taxation purposes.

$m

PP&E and

intangible

assets

Derivative

financial

instrumentsOtherTotal

Balance at 1 July 2021(699)3428(637)

Recognised in profit/(loss)26(8)(2)16

Recognised in balance sheet–– (2) (2)

Recognised in OCI –8–8

Recognised in other reserves––(1)(1)

Balance at 30 June 2022(673)3423(616)

Recognised in profit/(loss)1913353

Recognised in balance sheet (35)– 35–

Recognised in OCI –(26)–(26)

Balance at 30 June 2023(689)991(589)

E2. Operating expenses

Other operating expenses (note A2) include total labour costs of $126 million

(2022: $107 million). Labour costs include contributions to KiwiSaver of $4 million

(2022: $4 million).

Audit fees paid to Contact’s auditor (EY) amounted to $525,000 for review of the

interim, audit of the year-end financial statements, audit of subsidiary financial

statements and supervisor reporting (2022: $564,500). Other fees paid to the

auditor were $151,845 for other assurance work (2022: $100,500) and $102,443


for non-assurance work (2022: nil).

Other assurance work relates to assurance of greenhouse gas emissions reporting,

Global Reporting Initiative disclosures, our Green Borrowing Programme,

our sustainable finance f ramework, our sustainability-linked loan and audit

of subsidiary financial statements. Non-assurance work relates to R&D tax

incentive compliance and remuneration services.

E3. Inventories

Contact’s inventories comprise gas in storage for use in thermal generation,

consumables and spare parts for power stations, and diesel fuel for use in the

Whirinaki power plant. Inventory gas is measured at weighted average cost.

All other inventories are stated at cost.

$m20232022

Inventory gas6741

Consumables and spare parts1313

Diesel fuel54

 8558

Current 4858

Non-current 37–

106

Notes to the financial statements


for the year ended 30 June 2023

INTEGRATED

REPORT

2023

GOVERNANCE

MATTERS

GRI AND TCFD

DIRECTORIES

FINANCIAL

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E4. Trade and other receivables
$m20232022

Trade receivables 157 133

Unbilled receivables 83 83

Provision for impairment(2)(2)

Net trade receivables238214

Contract assets47

Prepayments66

 Trade and other receivables249227

Trade and unbilled receivables are recognised net of discounts based on past

experience of the amount of discounts taken up by customers.

Unbilled receivables represent Contact’s best estimate of unbilled retail sales

at the end of the reporting period. The estimate uses smart meter data to

determine the relevant unbilled amount for the period. Consumption history

is used if smart meter data is not available.

Ageing of trade receivables past due but not impaired are:

$m20232022

Less than one month 911

Greater than one month33

 1214


When Contact has been unable to collect amounts due f rom customers

those debts are written off. Trade receivables, net of recoveries, of $2 million

(2022: $2 million) were written off during the reporting period.

E5. Trade and other payables

$m20232022

Trade payables and accruals 225 211

Employee benefits 19 17

Interest payable 9 4

Other liabilities 22 29

Trade and other payables275261

E6. Provisions

Contact recognises restoration and environmental rehabilitation provisions

for the expected costs to abandon and restore geothermal wells and

generation sites where we can measure these reliably.

These provisions are based on estimates of future cash flows to make good

the affected sites at the end of the assets’ useful lives. The expected future

cash flows are discounted to their present value using a risk-f ree rate of


4.7 percent. In the prior reporting period, the discount rate used was based

on Contact’s WACC of between 6.5 percent and 7.5 percent. The change in

discount rate has increased provisions by $59 million this year.

$m

Restoration/

decomm-

issioning

Environment

rehabilitation

AGS

onerous

contract


Other


Total

Balance at 1 July 2022(51)(12)–(9)(72)

Created(92)(16)(120) – (228)

Released 2 1 6 – 9

Utilised811 7 17

Unwind of discount(4)(1)(3) – (8)

Balance at

30 June 2023(137)(27)(116)(2)(282)

Current(2)(3) – – (5)

Non-current(135)(24)(116)(2)(277)

In late 2021 Contact was notified of an unexpected and unexplained increase

in pressure recorded in the AGS facility by the owner and operator, Flexgas.

This suggested that the current storage capacity of the facility was less than

previously thought, which may impact the storage capacity available to

Contact. Contact and Flexgas formed a joint technical working group to

107

Notes to the financial statements


for the year ended 30 June 2023

INTEGRATED

REPORT

2023

GOVERNANCE

MATTERS

GRI AND TCFD

DIRECTORIES

FINANCIAL

STATEMENTS

ABOUT US

ENABLING

OUR STRATEGY

OUR STORY

CONTENTS

investigate these concerns and assess whether there are actions that could
be taken to improve the performance of the facility.

During the year, the technical working group concluded the first stage

of studies into the issues and Contact concluded its internal review of the

findings using a technical expert. The technical working group found that


the estimate of total current available storage is between 10 and 12PJs which

is less than originally understood. A third party has firm rights to a portion

of this storage capacity. Approximately 4PJs of gas currently stored in AGS

($37 million) and owned by Contact is assumed to be available for extraction


at the end of Contact’s storage contract in 2033. Contact continues ongoing

discussions with Flexgas in relation to this matter.

Contact has assessed the storage contract in line with NZ IAS 37 Provisions,

Contingent Liabilities and Contingent Assets and has recognised an onerous

contract provision of $116 million at 30 June 2023.

The provision is calculated as the difference between the contract payments

and the estimated value received f rom access to available AGS storage over

the remaining term of contract, discounted to present value using a pre-tax

discount rate of 4.7 percent.

There is a significant level of judgement involved in estimating the value

Contact will obtain f rom access to AGS storage for the remainder of the

contract term. Key drivers include, the total storage capacity of AGS, Contact’s

gas storage requirements, hydrology, future gas and carbon prices, the level

of Contact’s contracted sales, the market supply/demand balance. These

assumptions are consistent with those made in relation to the future cash

flows for goodwill and asset impairment testing as per Note C2.

There is interrelation between these assumptions. Any changes in one

of these assumptions would not occur in isolation and would drive other

changes which could also impact the estimated value.

Sensitivity – AGS onerous contract

Key inputSensitivity

Impact on provision

$m

Estimated value received+10%(16)

-10%16

Post-tax discount rate-0.5%4

+0.5%(4)

Estimated available storage+0.6PJs(27)

–0.6PJs25

E7. Profit to operating cash flows

A reconciliation of profit to operating cash flows is provided below.

$m20232022

Profit127182

Depreciation and amortisation224262

Amortisation of contract assets68

Change in fair value of financial instruments18 (5)

Hedge reserve balance to be amortised – (10)

Movement in provisions113(9)

Non-cash interest expense167

Bad debt expense33

Share-based compensation54

Other42

Changes in assets and liabilities, net of non-cash,

investing and financing activities

Trade and other receivables(10)20

Inventories and intangible assets(30)8

Trade and other payables(25)(45)

Tax payable (3)(3)

Deferred tax(53)(15)

Operating cash flows395409

E8. Hedging activities

Contact has designated derivatives used to manage market risks into fair

value and cash flow hedge relationships. A hedge ratio of 1:1 is applied for

all hedge relationships, as the notional value of the derivative matches the

notional value of the hedged item.

Fair value hedges

Interest rate risk

The derivatives (IRS) Contact uses to manage its interest rate risk meet the criteria

for hedge accounting where they directly relate to issued debt. The hedge is

against future fair value movements in the debt and can be for a portion of the

debt. Contact has designated $875 million of retail bonds into fair value hedge

relationships with receive-fixed, pay-floating IRS. The fixed interest rates and

other terms match the relevant bond to create an economic relationship.

108

Notes to the financial statements


for the year ended 30 June 2023

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The bonds are recognised at amortised cost. Both the hedged risk and the
hedging instrument (IRS) are recognised at fair value. The change in the

fair value of both items is recognised in profit/(loss) and will offset to the

extent the hedging relationship is effective. There are no material sources of

ineffectiveness.

Cash flow hedges

The derivatives Contact uses to manage exposure to wholesale electricity

prices, floating interest rate risk and foreign exchange rates qualify for cash

flow hedge accounting. For cash flow hedges, the derivative is recognised

at fair value with the effective portion of all changes in fair value recognised

in the cash flow hedge reserve. Any ineffective portion is recognised

immediately in profit/(loss). Amounts recognised in the cash flow hedge

reserve are reclassified to profit/(loss) or the Statement of Financial Position

according to the nature of the hedged item.

The movement in hedge reserves is reconciled below.

$mNote 20232022

Opening balance (82)(51)

Effective portion of cash flow hedgesD125(71)

Amortisation of hedge reserve11(11)

Transferred to revenue or balance sheet D16343

Transferred to deferred tax E1(26)8

Closing balance (9)(82)


Included in the closing balance at 30 June 2023 is $1 million relating to the

cost of hedging reserve (2022: $2 million).

Commodity price risk

Contact designates forecast electricity sales and purchases into cash flow

hedges with electricity price derivatives. Volumes are matched to create an

economic relationship. There are no material sources of ineffectiveness.

Interest rate risk

Contact designates a certain level of its floating rate exposure into cash flow

hedges with receive-floating, pay-fixed IRS in line with set internal policies.

An economic relationship exists between the floating rate exposure and the

IRS based on the reference interest rate. Ineffectiveness arises due to IRS that

have been designated into hedge relationships part way through their term.

These IRS were designated on 1 July 2018 on adoption of NZ IFRS 9.

Combined fair value and cash flow hedges

Contact has designated all its USPP notes into both fair value and cash flow

hedge relationships with CCIRS, depending on the component of the USPP

note being hedged:

• For the fair value hedges the change in fair value of the USPP note is

recognised in profit/(loss) to offset the change in fair value of the relevant

CCIRS component.

• For the cash flow hedges the change in fair value of the CCIRS component

is recognised in the cash flow hedge reserve.

• The cost to convert foreign currency cash flows under CCIRS is excluded

f rom the hedge relationship and recognised in the cost of hedging reserve.

An economic relationship exists based on the reference interest rates,

exchange rate and other terms. There are no material sources of

ineffectiveness.

Cash flow hedge reserve balances relating to discontinued cash flow hedge

relationships are amortised to profit/(loss) over the original term if the cash

flows are still expected to occur. Otherwise, the balance is transferred to profit/

(loss) when the relationship is discontinued.

Derivatives not in hedge relationships

These are electricity price derivatives purchased and sold as part of a

requirement to participate in the ASX futures electricity market, electricity

derivatives entered into for profit-making, financial transmission rights and

electricity price options. All changes in fair value of these derivatives are

recognised directly in profit/(loss).

E9. Financial instruments at fair value

Fair value

Contact uses discounted cash flow valuations with market observable data,

to the extent that it is available, in estimating the fair value of all derivatives.

The key variables used in these valuations are forward prices (for the relevant

underlying interest rates, foreign exchange rates and wholesale electricity

prices) and discount rates (based on the forward IRS curve adjusted for

counterparty risk).

All inputs are sourced or derived f rom market information except for forward

wholesale electricity prices which are:

• derived f rom ASX market quoted prices adjusted for Contact’s estimate of

the effect of location and seasonality, or

• when quoted prices are not available or relevant (i.e. long dated and large

contracts), Contact’s best estimate of the cost of new supply is used. This is

109

Notes to the financial statements


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derived using key unobservable inputs, relevant wholesale market factors
and management judgement.

Additional key inputs and assumptions used to determine the fair value of

electricity derivatives include Contact’s best estimate of volumes called over

the life of electricity options and forward quoted commodity prices


(e.g. adjustments as a consequence of initial recognition differences).

The following table provides a breakdown of the fair value of derivatives by


the source of key valuation inputs:

$m20232022

Sourced f rom market data9(81)

Derived f rom market data9286

Electricity price estimates(104)(81)

 (3)(76)


The electricity price derivatives most affected by estimates are reconciled

below:

$m20232022

Opening balance(81)(42)

Gain/(loss) in profit/(loss):

– wholesale electricity revenue2816

Gain/(loss) in OCI(73)(21)

Instruments issued 22 (34)

Closing balance(104)(81)


For these derivatives a 10 percent increase in the electricity price would result

in an unfavourable movement in fair value of $92 million (2022: $78 million)


and a 10 percent decrease would result in a favourable movement in fair value

of $92 million (2022: $78 million).

E10. Financial instruments at amortised cost

The value of financial instruments carried at amortised cost is provided in the

table below.

$m20232022

Cash and cash equivalents140168

Trade and other receivables236211

Trade and other payables(239)(177)

Borrowings (1,514)(1,044)

The fair value of borrowings is $1,566 million (2022: $1,105 million). This fair value

is derived f rom market data.

E11. Share-based compensation

Equity Scheme

Contact provides an equity award to certain eligible employees made up of

performance share rights (PSRs) and deferred share rights (DSRs). Options are

no longer issued and all outstanding options were exercised or lapsed during

the year. If performance hurdles are met, or there is a company change in

control, the awards vest and become exercisable. On exercise, PSRs and DSRs

convert to ordinary shares at no cost to the employee.There are no holding/

retention periods or ownership requirements for employees who exercise

equity rights. The awards lapse if the performance hurdles are not met or if an

employee voluntarily leaves Contact. The scheme continues on redundancy

but the entitlements are adjusted.

Outstanding PSRs and DSRs

Number outstandingPSRsDSRs

Balance at 1 July 2021663,758504,372

Granted232,556497,697

Exercised(223,869)(273,197)

Lapsed(100,305)(15,671)

Balance at 30 June 2022572,140713,201

Granted360,281348,226

Exercised–(212,520)

Lapsed(51,208)(31,720)

Balance at 30 June 2023881,213817,187


110

Notes to the financial statements


for the year ended 30 June 2023

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PSRs had a weighted average remaining life of 2 years and 3 months
(2022: 2 years and 6 months) and DSRs had 10 months (2022: 1 year and 1 month).

Contact Share

Contact Share is Contact’s employee share ownership plan that enables eligible

employees to acquire a set number of Contact’s ordinary shares. The shares are

issued and legally held by a trustee company for a restrictive period of three

years, during which time the employee is entitled to receive distributions and

direct the exercise of voting rights that attach to shares held on their behalf.

At the end of the restrictive period the shares are transferred to the employee.

Employees who leave Contact due to redundancy, and in certain other

circumstances, may have their shares transferred at that time; all other

employees who leave Contact have their shares transferred to an unallocated

pool. Shares in the unallocated pool can be used by the trustee company for

future allocations under Contact Share.

Number outstandingContact Share

Balance at 1 July 2021267,662

Shares purchased66,172

Transferred to employees(89,933)

Balance at 30 June 2022243,901

Shares issued77,212

Transferred to employees(68,552)

Balance at 30 June 2023252,561


These shares have a weighted average remaining life of 1 year and 3 months

(2022: 1 year and 4 months).

Changes in share-based compensation reserve

$mNote 20232022

Opening balance 88

Exercised share scheme awards  (2)(3)

Lapsed share scheme awards–(1)

Share-based compensation expense 54

Closing balance 118


Share-based compensation expense

Share-based compensation expense is based on the fair value of the awards

granted, adjusted to reflect the number of awards expected to vest. The fair

values of awards granted during the reporting period are:

Grant date

$mOct 2022Oct 2021Oct 2020

PSRs – without internal hurdle3.974.614.56

PSRs – with internal hurdle6.427.27–

DRSs6.757.657.52

Contact share7.648.378.45



Key inputs in determining the fair values

Grant date

Oct 2022Oct 2021Oct 2020

Risk-f ree interest rate4%1%0.1%

Expected dividend yield5%5%6%

Expected share price volatility30%30%25%

111

Notes to the financial statements


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E12. Related parties
Contact group entities

Name of entityPrincipal activityHoldingCountry

Subsidiaries  

Simply Energy LimitedEnergy solutions100%New Zealand

Western Energy Services LimitedGeothermal well services100%New Zealand

Contact Energy Solar LimitedSolar activities100%New Zealand

Contact Energy Solar Holdings GP

Limited

Solar activities100%New Zealand

Contact Energy Solar Holdings LPSolar activities100%New Zealand

Contact Energy Trustee Company

Limited

Trust for Contact Share100%New Zealand

Contact Energy Risk LimitedCaptive insurance100%Cook Islands

Associates and joint ventures  

Drylandcarbon One Limited

Partnership

Investment in forestry16.5%New Zealand

Forest Partners Limited PartnershipInvestment in forestry14%New Zealand

Kōwhai Park I GP Limited*Solar activities50%New Zealand

Kōwhai Park I LP*Solar activities50%New Zealand

*New this financial year.

Drylandcarbon One Limited Partnership and Forest Partners Limited

Partnership

Drylandcarbon and Forest Partners invest in afforestation projects on

economically marginal land in New Zealand to produce a stable supply


of carbon units which will offset Contact’s carbon obligations.

Drylandcarbon and Forest Partners are accounted for as associates, as Contact

has significant influence over both entities through its participation in financial

and operating policy decisions being equivalent to the other investors.

Contact applies the equity method of accounting for its investments in

Drylandcarbon and Forest Partners. The initial investments are recognised at

cost and are subsequently adjusted for Contact’s share of the entity’s profits


or losses. Any distributions received are recognised against the investment.

Related party transactions

Contact’s related parties also include its directors and the Leadership Team (LT).

Received/(paid) $m20232022

Drylandcarbon One Limited Partnership

Capital contributions– (9)

Forest Partners Limited Partnership  

Capital contributions(12)(2)

Key management personnel

Directors’ fees(1)(1)

LT – salary and other short-term benefits

1

(7)(7)

LT – share-based compensation expense(2)(1)

Balances payable at end of the year 

Key management personnel(1)(1)

1. Salary and other short-term benefits is the cash amount paid in the year.

Members of the LT and directors purchase goods and services f rom Contact for

domestic purposes on normal commercial terms and conditions. For members

of the LT this includes the staff discount available to all eligible employees.

E13. New accounting standards

There are no new accounting standards issued but not yet effective which

materially impact Contact.

E14. Contingencies

Contact has obligations to a local distribution company for charges associated with

construction and anticipated distribution services relating to the substation in Clyde.

Contact are working with the distribution company to determine the final

construction costs of the substation, which will be a factor in determining


the charges. While Contact has an obligation, it is not yet known what the

charges may be and therefore the obligation cannot be measured with

sufficient reliability. Consequently, the obligation has not been recognised


at 30 June 2023 and is disclosed as a contingent liability.

In the normal course of business, Contact is subject to inquiries, claims and

investigations. There are no other material matters to disclose in this respect

at 30 June 2023.

112

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Combined Independent Auditor’s
and Limited Assurance Report

We have performed the following assurance engagements:

• audit of the Consolidated Financial Statements of Contact Energy Limited

on pages 88 to 112.

• limited assurance engagement in relation to Contact Energy Limited’s

Global Reporting Initiative disclosures as referenced on pages 122 to 127

of the Annual Report (“GRI Disclosures”). In relation to these matters, our

limited assurance is restricted to the specific elements referred to and

unless otherwise stated we provide no assurance on other information


on the pages referred to.

Independent Auditor’s Report to the shareholders

of Contact Energy Limited

Report on the audit of the financial statements

Opinion

We have audited the financial statements of Contact Energy Limited (the

“Company”) and its subsidiaries (together the “Group”) on pages 88 to 112,

which comprise the consolidated statement of financial position of the

Group as at 30 June 2023, and the consolidated statement of comprehensive

income, consolidated statement of changes in equity and consolidated

statement of cash flows for the year then ended of the Group, and the notes

to the consolidated financial statements including a summary of significant

accounting policies.

In our opinion, the consolidated financial statements on pages 88 to 112

present fairly, in all material respects, the consolidated financial position of

the Group as at 30 June 2023 and its consolidated financial performance

and cash flows for the year then ended in accordance with New Zealand

Equivalents to International Financial Reporting Standards and International

Financial Reporting Standards.

This report is made solely to the Company’s shareholders, as a body. Our audit

has been undertaken so that we might state to the Company’s shareholders

those matters we are required to state to them in an auditor’s report and

for no other purpose. To the fullest extent permitted by law, we do not

accept or assume responsibility to anyone other than the Company and the

Company’s shareholders, as a body, for our audit work, for this report, or for

the opinions we have formed.

Basis for opinion

We conducted our audit in accordance with International Standards on

Auditing (New Zealand). Our responsibilities under those standards are

further described in the Auditor’s responsibilities for the audit of the


financial statements section of our report.

We are independent of the Group in accordance with Professional and

Ethical Standard 1 International Code of Ethics for Assurance Practitioners

(including International Independence Standards) (New Zealand) issued

by the New Zealand Auditing and Assurance Standards Board, and we

have fulfilled our other ethical responsibilities in accordance with these

requirements. We believe that the audit evidence we have obtained is

sufficient and appropriate to provide a basis for our opinion.

Please refer to the “Our independence and quality control” section of our

combined report below for details of the other services we have provided


to the Group.

Key audit matters

Key audit matters are those matters that, in our professional judgment, were

of most significance in our audit of the consolidated financial statements of

the current year. These matters were addressed in the context of our audit


of the consolidated financial statements as a whole, and in forming our

opinion thereon, but we do not provide a separate opinion on these matters.

For each matter below, our description of how our audit addressed the

matter is provided in that context.

We have fulfilled the responsibilities described in the Auditor’s responsibilities

for the audit of the financial statements section of the audit report,

including in relation to these matters. Accordingly, our audit included the

performance of procedures designed to respond to our assessment of the

risks of material misstatement of the financial statements. The results of

our audit procedures, including the procedures performed to address the

matters below, provide the basis for our audit opinion on the accompanying

consolidated financial statements.

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Ahuroa Gas Storage (AGS) Provision
Why significant

How our audit addressed the key

audit matter

The Group has a contract to store gas at

Ahuroa Gas Storage Facility. During FY23

it was identified that the available gas

storage capacity is lower than previously

anticipated.

A technical working group including the

operator of the facility has investigated

the actions that could be taken to improve

the performance of the facility. They also

assessed the estimated total storage

capacity which formed the basis of

management’s assumptions.

As at 30 June 2023, the Group has

recorded a provision of $116m relating

to the contractual obligations it has

in respect of the facility. The provision

reflects the difference between the future

payments the Group is contractually

obligated to make and the value expected

to be received f rom access to available

gas storage over the remaining term of

contract, discounted to present value.

Significant judgements in the provision

calculation include assessing the available

storage capacity over the period of

the contract and the estimated value

the Group will derive f rom the storage

capacity. The estimated value to the

Group is based on forecast hydrology and

future gas, electricity and carbon prices

which all impact the demand for storage.

Disclosures regarding the provision,

including key assumptions used and

sensitivity of the assessment to certain

judgmental inputs are included in note

E6 to the consolidated financial

statements.

In obtaining sufficient appropriate audit

evidence, we:

• Understood the contract payment

obligations and terms.

• Read the technical working group’s

report. We held direct discussions with

a member of the technical working

group to confirm our understanding

of the report’s conclusions.

• Assessed the reasonableness of the

estimated value to be received by the

Group included within the provision

calculation model. In doing so, we:

• Considered the appropriateness of

the expected value received compared

to the Board approved 5 year business

plan.

• Used our power and utilities specialists

to assess the appropriateness of key

inputs/assumptions included within

the model such as hydrology and

future gas, electricity and carbon

prices.

• Assessed the reasonableness of the

estimated available storage capacity

based on the technical working groups

report and current volume levels.

• Performed sensitivity analysis for

changes in key drivers in the model.

• Assessed the appropriateness of the

Group’s disclosures in accordance

with NZ IAS 37 Provisions, Contingent

Liabilities and Contingent Assets and

whether they appropriately explain the

key judgements and estimates used.

Information other than the financial statements and auditor’s report

The directors of the Company are responsible for the annual report, which

includes information other than the consolidated financial statements and

auditor’s report.

Our opinion on the consolidated financial statements does not cover the

other information and we do not express any form of assurance conclusion

thereon, other than our limited assurance conclusion in relation to the

Group’s Global Reporting Initiative disclosures as described below.

In connection with our audit of the consolidated financial statements,


our responsibility is to read the other information and, in doing so,

consider whether the other information is materially inconsistent with

the consolidated financial statements or our knowledge obtained during

the audit, or otherwise appears to be materially misstated.

If, based upon the work we have performed, we conclude that there is a

material misstatement of this other information, we are required to report

that fact. We have nothing to report in this regard.

Directors’ responsibilities for the financial statements

The directors are responsible, on behalf of the entity, for the preparation and

fair presentation of the consolidated financial statements in accordance with

New Zealand Equivalents to International Financial Reporting Standards and

International Financial Reporting Standards, and for such internal control as

the directors determine is necessary to enable the preparation of financial

statements that are f ree f rom material misstatement, whether due to f raud

or error.

In preparing the consolidated financial statements, the directors are

responsible for assessing on behalf of the entity the Group’s ability to

continue as a going concern, disclosing, as applicable, matters related to

going concern and using the going concern basis of accounting unless the

directors either intend to liquidate the Group or cease operations, or have


no realistic alternative but to do so.

Auditor’s responsibilities for the audit of the financial statements

Our objectives are to obtain reasonable assurance about whether the

consolidated financial statements as a whole are f ree f rom material

misstatement, whether due to f raud or error, and to issue an auditor’s

report that includes our opinion. Reasonable assurance is a high level of

assurance, but is not a guarantee that an audit conducted in accordance

with International Standards on Auditing (New Zealand) will always detect

a material misstatement when it exists. Misstatements can arise f rom f raud

or error and are considered material if, individually or in the aggregate, they

could reasonably be expected to influence the economic decisions of users

taken on the basis of these consolidated financial statements.

A further description of the auditor’s responsibilities for the audit of the

financial statements is located at the External Reporting Board’s website:

https://www.xrb.govt.nz/standards-for-assurance-practitioners/auditors-

responsibilities/audit-report-1/. This description forms part of our auditor’s

report.

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Independent Limited Assurance report on the Global
Reporting Initiative Disclosures

To the Directors of Contact Energy Limited

Conclusion

Based on the procedures we have performed and the evidence we obtained,

nothing has come to our attention that suggests the GRI Disclosures as

referenced on pages 122 to 127 of the Annual Report for the year ended


30 June 2023 have not been prepared, in all material respects, in accordance

with the Global Reporting Initiative Reporting Standards 2021.

Criteria applied by the Company

In preparing the GRI Disclosures, the Group applied the Global Reporting

Initiative Reporting Standards 2021 (the “GRI Standards”). As a result, the GRI

Disclosures may not be suitable for another purpose.

Information other than the GRI Disclosures and our limited assurance report

The directors of the Company are responsible for the annual report, which

includes information other than the GRI Disclosures and the limited

assurance report.

Our limited assurance conclusion on the GRI Disclosures does not cover the

other information and we do not express any form of assurance conclusion

thereon, other than our audit opinion in relation to the Group’s financial

statements as described above.

In connection with our limited assurance engagement in relation to the GRI

Disclosures, our responsibility is to read the other information and, in doing

so, consider whether the other information is materially inconsistent with


the GRI Disclosures or our knowledge obtained during the engagement,

or otherwise appears to be materially misstated.

If, based upon the work we have performed, we conclude that there is a

material misstatement of this other information, we are required to report

that fact. We have nothing to report in this regard.

Management’s responsibilities

Contact Energy Limited’s management is responsible for selecting the

criteria, and for presenting, in all material respects, the GRI Disclosures in

accordance with those criteria. This responsibility includes establishing and

maintaining internal controls, maintaining adequate records and making

estimates that are relevant to the preparation of the subject matter, such

that it is f ree f rom material misstatement, whether due to f raud or error.

EY’s responsibilities

Our responsibility is to express a limited assurance conclusion on the

presentation of the GRI Disclosures based on the evidence we have obtained.

We conducted our engagement in accordance with the International

Standard for Assurance Engagements Other Than Audits or Reviews of

Historical Financial Information (“ISAE (NZ) 3000 (Revised)”’) and, in relation

to elements of the reporting related to greenhouse gases, International

Standard on Assurance Engagements on Greenhouse Gas Statements

(“ISAE (NZ) 3410”). These standards require that we plan and perform our

engagement to express a conclusion on whether anything has come to our

attention that suggests the GRI Disclosures have not been prepared, in all

material respects, in accordance with the GRI Standards.

The nature, timing, and extent of the procedures selected depend on our

judgment, including an assessment of the risk of material misstatement,

whether due to f raud or error.

We believe that the evidence obtained is sufficient and appropriate to

provide a basis for our limited assurance conclusion.

Inherent Limitations

Procedures performed in a limited assurance engagement vary in nature

and timing f rom, and are less in extent than for, a reasonable assurance

engagement. Consequently, the level of assurance obtained in a limited

assurance engagement is substantially lower than the assurance that

would have been obtained had a reasonable assurance engagement

been performed. Our procedures were designed to obtain a limited level

of assurance on which to base our conclusion and do not provide all the

evidence that would be required to provide a reasonable level of assurance.

A limited assurance engagement consists of making enquiries, primarily

of persons responsible for preparing the GRI Disclosures and related

information, and applying analytical and other appropriate procedures.

The greenhouse gas (“GHG”) quantification process is subject to scientific

uncertainty, which arises because of incomplete scientific knowledge about

the measurement of GHGs. Additionally, GHG procedures are subject to

estimation and measurement uncertainty resulting f rom the measurement

and calculation processes used to quantify emissions within the bounds of

existing scientific knowledge.

Description of procedures performed

Our procedures included:

• Inquiries of management to gain an understanding of the Contact Energy

Limited’s processes for determining the material issues for the Group’s key

stakeholders;

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• Interviews with relevant staff responsible for providing the information in
the GRI Disclosures

• Understanding management’s processes and controls for collating relevant

information.

• Comparing the information presented in the GRI Disclosures to

corresponding information in the relevant underlying sources to determine

whether all the relevant information contained in such underlying sources

has been included in the GRI Disclosures; and

• Considering whether the disclosures reported align with the GRI Standards.

We also performed such other procedures as we considered necessary


in the circumstances.

We have not performed assurance procedures in respect of any information

relating to prior reporting periods, including those presented in the GRI

Disclosures. Our report does not extend to any disclosures or assertions made by

Contact Energy Limited relating to future performance plans and/or strategies

disclosed in the 2023 Annual Report and supporting disclosures online.

While we consider the effectiveness of management’s internal controls

when determining the nature and extent of our procedures, our assurance

engagement was not designed to provide assurance on internal controls.

Our procedures did not include testing controls or performing procedures

relating to checking aggregation or calculation of data within IT systems.

Restricted use

This limited assurance report is intended solely for the information and use of

Contact Energy Limited and its Directors and is not intended to be and should

not be used by anyone other than Contact Energy Limited and its Directors.

We acknowledge a copy of our limited assurance report is included in

Contact Energy Limited’s Annual Report for information purposes only.


We disclaim all responsibility to any other party for any loss or liability that

the other party may suffer or incur arising f rom or relating to or in any


way connected with the contents of our report, the provision of our report

to the other party or the reliance upon our report by the other party.

Other Matter

The combined independent audit and assurance report in relation to

the Group’s financial statements and Company’s GRI reporting for the

year ended 30 June 2022 was issued by another assurance provider who

expressed an unmodified opinion on the consolidated financial statements

and an unmodified limited assurance conclusion on the GRI Disclosures on

12 August 2022.

Our Independence and Quality Control for the

Combined Assurance Report

We have complied with the independence and other requirements

of Professional and Ethical Standard 1 International Code of Ethics for

Assurance Practitioners (including International Independence Standards)

(New Zealand), which is founded on fundamental principles of integrity,

objectivity, professional competence and due care, confidentiality and

professional behaviour.

The firm applies Professional and Ethical Standard 3 Quality Management

for Firms that Perform Audits or Reviews of Financial Statements, or Other

Assurance or Related Services Engagements, which requires the firm to

design, implement and operate a system of quality management including

policies or procedures regarding compliance with ethical requirements,

professional standards and applicable legal and regulatory requirements.

Ernst & Young provides services to the Group in relation to trustee

reporting, market remuneration surveys, immigration services, research and

development tax credit advice and other assurance relating to Greenhouse

gas emissions reporting, green borrowings programme reporting and the

Group’s sustainable linked loan and sustainable finance f ramework. Partners

and employees of our firm may deal with the Group on normal terms within

the ordinary course of trading activities of the business of the Group.


We have no other relationship with, or interest in, the Group.

The engagement partner on the combined assurance engagement resulting

in the independent auditor’s report and independent limited assurance

report is Grant Taylor.



Chartered Accountants

Wellington

14 August 2023

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for the year ended 30 June 2023

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APA
Attribute Purchase Agreement.

ASX

Australian Securities Exchange.

CEN

Contact’s stock ticker on NZX and ASX.

Contact

The company called Contact Energy

Limited. Unless otherwise stated,

all activities and indicators in this

report are for Contact.

Contact26

Contact’s strategy which sets out the

company’s priorities and key activities

for the five years from 2021–2026.

CY

Calendar year which ends in December.

EBITDAF

Earnings before interest, tax, depreciation,

amortisation, and changes in fair value

of financial instruments. EBITDAF

is a non-GAAP (generally accepted

accounting practice) measure. Information

regarding the usefulness, calculation and

reconciliation of this measure is provided

within note A2 to the financial statements.

ESG

The environmental, social and governance

factors used to evaluate performance.

FID

Final investment decision.

FY22

The financial year ended 30 June 2022.

FY23

The financial year ended 30 June 2023.

GeoFuture

Our project to modernise the way

we generate power on the Wairākei

geothermal steamfield. This will provide

the opportunity for us to stop all

discharges of geothermal and cooling

water from our power stations into the

Waikato River and streams.

GHG

Greenhouse gas emissions.

GRI

The Global Reporting Initiative is an

international independent standards

organisation that helps businesses,

governments and other organisations

understand and communicate their

impacts on things like climate change,

human rights and corruption.

The GroupThis is Contact Energy Limited and

subsidiaries and associate entities that

make up the group. These are identified

in note E12 of the financial statements.

<IR>An abbreviation for The Integrated

Reporting Framework, a principles-based

framework for corporate reporting.

JVJoint venture.

LSbpLightsource bp are our joint venture

partner for our solar farm projects.

NZASAotearoa New Zealand’s Aluminium

Smelter is the country’s only aluminium

smelter and is located on Tiwai Peninsula,

across the harbour from Bluff in

Southland.

NZXNew Zealand Stock Exchange.

OhakiNgāti Tahu have instructed Contact

that ‘Ohaki’ (full name ‘Te Ohaki o

Ngatoroirangi’/The gift of Ngatoroirangi)

is the official pronunciation and should be

used when referring to the Ohaki Marae

(Tahumatua) or other Ngāti Tahu taonga.

Ohaki Pā is the paramount marae of the

iwi. There are many generations of Ngati

Tahu occupation in and around the Ohaki

area, which was a highly valued kāinga for

its geothermal features, Waikato Awa and

many natural resource.

OhaakiOhaaki is used for the Contact power

station and operations.

PPAPower Purchase Agreement.

SBTiScience-based targets initiative.

TCCTaranaki Combined Cycle (TCC) our

gas-fired power station.

TCFDThe Task Force for Climate-related

Financial Disclosures provides a

framework for climate-related financial

risk disclosures.

Terrawatt

hour (TWh)

A unit of energy equal to outputting one

million million watts for one hour.

TSIRTotal Incident Severity Rate is a leading

indicator measure that assesses the

potential severity of health and safety

and process safety incidents.

TWoWTransformative Ways of Working is one of

our major strategic themes. It is focused

on reimagining our traditional ways of

working.

Virtual

power

plant

In the past this was demand response.

It is the ability to turn energy use off and

on according to demand.

Glossary

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Te Reo Māori glossary
ĀkongaStudent

AotearoaNew Zealand

HapūKinship group, subtribe

IwiExtended kinship group, tribe

KaitiakiGuardian, steward

KaitiakitangaGuardianship, stewardship

MāoriIndigenous Peoples of Aotearoa New Zealand

MahiWork, activity

Mana whenuaThe hapū and iwi groups that have territorial rights and authority over land

MotuIsland, country, land, nation

Tangata whenuaPeople of the land, in Aotearoa New Zealand, Māori as the Indigenous

People are known as the tangata whenua

TikangaCustom, protocol

WhānauExtended family, family group

Translations have primarily been sourced from Te Aka Māori Dictionary.

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GRI and TCFD directories
TCFD index

Disclosure

Page

number

Describe the board’s oversight of climate-related risks and opportunities.

68–71

Describe management’s role in assessing and managing climate-related risks and opportunities.

68–71

Describe the climate-related risks and opportunities the organisation has identified over the short,

medium and long term.

120–121

Describe the impact of climate-related risks and opportunities on the organisation's businesses,

strategy and financial planning.

45

Describe the resilience of the organisation's strategy, taking into consideration different climate-related

scenarios, including a 2 degree or lower scenario.

45

Describe the organisation's processes for identifying and assessing climate-related risks.

45

Describe how processes for identifying, assessing and managing climate-related risks are integrated

into the organisation's overall risk management.

12, 45

Disclose the metrics used by the organisation to assess climate-related risks and opportunities in line

with its strategy and risk management process.

14, 29–32

Disclose Scope 1, 2 and if appropriate Scope 3 greenhouse gas (GHG) emissions, and the related risks.

42–46

Describe the targets used by the organisation to manage climate-related risks and opportunities and

performance against targets.

29–32,

42–43

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Climate-related risks and opportunities
We reviewed and updated our scenario analysis this year to further

understand the financial implications of climate-related risk on our business.

This is detailed in the section ‘Financial implications of climate change’.

We have identified a range of risks which we have then rated as low,

medium, or high based on the likelihood, time-horizon and potential impact/

size of the opportunity or risk. We use our existing risk management systems

to capture, monitor and report on climate-related risks. Risks rated high

are also monitored by Senior Management and the Board Audit and Risk

Committee. The Board Safety and Sustainability Committee, who have

formal oversight of climate-related issues, also review the climate-related

risks. The full Board, when setting strategy, also considers a wide range of

risks and environmental factors, and the work our teams do to understand

issues, such as climate change, contribute to their decision-making.

This table presents an overview of Contact’s most material climate-related

risks and opportunities in the short, medium and long term. Risks will be

reviewed in the upcoming FY to ensure alignment with XRB’s climate-related

disclosure standards.

Short term (now–2024)Medium term (2024–2035)Long term (2035–onwards)

These may impact near-term financial results,

including those that may materialise within the

current reporting cycle.

That may materially impact financial results over

the longer term and may require us to adjust our

strategy.

Risks that could fundamentally impact the long-

term strategy and business model.

Market Transition Risks and Opportunities

Contact’s emissions

profile

• Reputational impact of continued use of thermal

and high emissions generation.

• Heightened scrutiny f rom customers and investors

on ESG performance.

• National imperative to reduce carbon emissions

through policy and other means.

• Rising gas and carbon costs.

• Heightened scrutiny of emissions f rom

geothermal energy generation.

• Delivering on our science-based targets.

• Stakeholder rejection of fossil fuels including

natural gas.

Leading the market

to decarbonise

• Rising stakeholder expectations to respond and

adapt faster to climate-related issues.

• Leadership of decarbonisation initiatives

and increased opportunity for renewable

developments.

• New opportunities and markets developed to

support low-carbon transition activities. Delivery

of Tauhara Geothermal.

• Opportunity to deepen relationships with

customers who are looking to decarbonise.

• Transition to lower carbon economy creates more

demand for electricity.

• Opportunities for innovative customer and

technology solutions.

• Increased electricity demand.

• Increased demand for green energy products/

certification.

• Wider options for new generation development.

Thermal transition

• Renewable generation development opportunities

to displace thermal. Tauhara Geothermal

displacement of Thermal.

• Potential for high-emissions industries to favour

gas as a transition fuel, resulting in increased gas

use and emissions in the short term.

• Continued requirement for thermal peaking plant

in New Zealand to ensure affordable security of

supply.

• Opportunity to develop large-scale battery

storage grid options.

• Ensuring a just transition to a low-emissions

energy sector.

• Increased over- and under-supply risks, due

to growing reliance on variable wind and solar

generation.

• Potential for significant renewable overbuild, and

significant distributed generation.

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Short term (now–2024) Medium term (2024–2035) Long term (2035–onwards)
New technology• Customer adoption of new technologies and/or

energy efficient solutions impacts on demand for

grid-connected electricity.

• Opportunity for smart solutions for customers

to assist decarbonisation, including demand

flexibility technology.

• Customer adoption of new technologies and/or

energy efficient solutions impacts on demand for

grid-connected electricity.

• Opportunity for innovative new energy sources.

• Increase in demand due to changing industry

energy requirements.

• Green hydrogen development opportunities.

• New technology makes current generation

redundant and/or impacts demand significantly.

Regulation

• Changes to regulation impacts on costs of

business and/or licence to operate.

• Introduction of mandatory climate change risk

reporting under XRB climate-related disclosure.

• New regulation requires Contact to offset or

reduce emissions faster than planned.

• New Zealand’s costs become higher relative to

globe which results in production moving offshore

and reduced demand.

Physical Risks and Opportunities

Temperature

increases

• Changes to maintenance requirements as

temperatures increase.

• Changes to electricity demand as temperatures

change. Reduction in total ‘cold’ days, with

converse increase in total ‘hot’ days.

• Health, safety and wellbeing impacts

on people working in warmer conditions.

• Impacts on the efficiency and availability of

generation plants.

• Implications on resource consent requirements

which may increase costs and/or impact on licence

to operate.

• Impacts on operational plant may require change

in design.

Access to natural

resources

• Changes to hydro inflows impact on our renewable

generation.

• Changes in regulation may impact on access to

water, consent conditions and/or costs.

• Consents required for new developments have

enhanced restrictions and requirement conditions

for access to resource.

• Drilling programme requires access to significant

volumes of water.

• Increased demand and competition for natural

resources, including f reshwater, impacts on access

to natural resources for generation.

• Water storage requirements change.

• Increased hydro inflows in short-term duration

flood events create opportunities to increase

generation output, but may also increase flood risk

and require spilling at hydro.

Intensity and

frequency of

weather events

• Increased potential for erosion issues.

• Disruption to physical works during storms.

• Increased wildfires disrupting electricity supply

due to transmission lines flashing.

• Stormwater systems require redesign and/

or replacement to meet changing capacity

requirements.

• Potential for increased power outages due to

transmission failure caused by storms.

• Increased flood risk around rivers and lakes

impacts on generation operations.

• Increased risk f rom long-term drought, wildfires,

reduced hydro inflows and therefore generation

capacity.

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GRI index
Contact has reported in accordance with the GRI Standards for the period

1 July 2022 to 30 June 2023.

GRI 1 usedGRI 1: Foundation 2021

Applicable

GRI Sector

Standard(s)

There is no current applicable sector standard.

GRI Standard/

Other sourceDisclosurePageExplanation

GRI 2: General Disclosures 2021

2–1Organisational details89, 129

2–2Entities included in

the organisation’s

sustainability reporting

–Contact Energy is the only entity

included in our sustainability

reporting unless otherwise

specified. Financial auditing

is inclusive of our subsidiaries,

Western Energy and Simply Energy.

2–3Reporting period,

f requency and contact

point

2, 89,

122,

129

2–4Restatements of

information

No restatements were made in

FY23. Restatements f rom prior

years are referred to on on page 96

of the 2022 Integrated Report.

2–5External assurance71, 113–

116

2–6Activities, value chain

and other business

relationships

61–66 

2–7Employees–See employee tables on our

ESG Reporting webpage.

2–8Workers who are not

employees

OmittedInformation unavailable: We do not

have any comprehensive tracking

of non-employees (i.e. contractors)

however we are aiming to introduce

better tracking in the near future.

2–9Governance structure

and composition

68–71Further detail can be found in our

Corporate Governance Statement

and on our website.

GRI Standard/

Other sourceDisclosurePageExplanation

2–10Nomination and

selection of the highest

governance body

–Information is in our Corporate

Governance Statement.

2–11Chair of the highest

governance body

68

2–12Role of the highest

governance body

in overseeing the

management of

impacts

68–71 

2–13Delegation of

responsibility for

managing impacts

71 

2–14Role of the highest

governance body in

sustainability reporting

68 

2–15Conflicts of interest81–82Further detail can be found

in our Corporate Governance

Statement, Conflict of Interest

Policy, and Code of Conduct.

2–16Communication of

critical concerns

70–71Any critical concerns are

presented to the Board in the

form of written papers and oral

presentations.

2–17Collective knowledge

of the highest

governance body

68–70Further detail can be found

in our Corporate Governance

Statement.

2–18Evaluation of the

performance of the

highest governance

body

68Further detail can be found

in our Corporate Governance

Statement.

2–19Remuneration policies74–78 

2–20Process to determine

remuneration

72–79Further detail can be found

in our Corporate Governance

Statement.

2–21Annual total

compensation ratio

79

2–22Statement on

sustainable

development strategy

5–10 

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GRI Standard/
Other sourceDisclosurePageExplanation

2–23Policy commitments70Further detail can be found in

our Code of Conduct, and within

our policies. Policies applying to

our subsidiaries, and application

to supply chain/partners is on a

per-policy basis. Communication

is achieved internally through

Contact University, and externally

with suppliers through supplier

questionnaires.

2–24Embedding policy

commitments

–See our Modern Slavery Statement.

We offer online training as well

as tailored in-person training

to different business areas – for

example, modern slavery training.

2–25Processes to remediate

negative impacts

OmittedInformation incomplete: We

engage with individuals and local

communities to remediate negative

impacts f rom our operations, and

we have a Stakeholder Engagement

Policy detailing our engagement

approach and principles with various

stakeholders. We will look to disclose

next year after an assessment is done

to ensure reported information is

consistent across all our operations.

2–26Mechanisms for

seeking advice and

raising concerns

70–71,

129

 

2–27Compliance with laws

and regulations

71Also indicator for material

topic Protecting and Restoring

Biodiversity and Other Natural

Treasures.

2–28Membership

associations

–See table on our

ESG Reporting webpage.

2–29Approach to

stakeholder

engagement

46, 50

2–30Collective bargaining

agreements

–8.5% of total Contact employees

were covered by collective

bargaining agreements as at

30 June 2023. We do not

otherwise base employee

remuneration on collective

bargaining agreements.




GRI Standard/

Other sourceDisclosurePageExplanation

GRI 3: Material Topics 2021

3–1Process to determine

material topics

65

3–2List of material topics65

Material Topics

Freshwater system health

GRI 3: Material Topics 2021

3–3Management of

material topic

25, 42,

48–49,

63

More information on our Water

webpage.

GRI 303: Water and Effluents 2018

303–1Interactions with water

as a shared resource

48–49

303–2Management of water

discharge-related

impacts

OmittedConfidentiality constraints: All

discharge impacts to waterways

are managed as part of our

licence to operate within consent

conditions as well as energy

supply agreements held with third

parties. Disclosure will be reviewed

for next year.

303–3Water withdrawal–Refer to our ESG Reporting

webpage.

303–4Water discharge–Refer to our ESG Reporting

webpage and our Water

webpage. Further information

on our consent requirements can

be found at the Waikato District

Council website. We had no

discharge limit breaches in FY23.

303–5Water consumption–Refer to our ESG Reporting

webpage.

Protecting and restoring biodiversity and other natural treasures

GRI 3: Material Topics 2021

3–3







Management of

material topic

42, 48,

50

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GRI Standard/
Other sourceDisclosurePageExplanation

GRI 304: Biodiversity 2016

304–1Operational sites

owned, leased,

managed in, or

adjacent to, protected

areas and areas of

high biodiversity value

outside protected areas

OmittedInformation unavailable: The

information has been prepared

for each site; however information

is not at a standard to be made

useful for public reporting.

Disclosure will be reviewed for

next year.

304–2Significant impacts of

activities, products and

services on biodiversity

48Refer to ‘Looking after our

ecosystems’ section on our website.

304–3Habitats protected or

restored

–See table on our ESG Reporting

webpage.

304–4IUCN Red List

species and national

conservation list species

with habitats in areas

affected by operations

48

Generation emissions and renewable energy supply; Reliable energy supply

GRI 3: Material Topics 2021

3–3Management of

material topic

8–9,

14, 27,

29–31,

44–45,

61, 63

Indicators for generation

emissions and renewable energy

supply.

3–3Management of

material topic

14, 25,

31,

51–52,

61, 63,

76

Indicators for reliable energy

supply. More information on our

ThermalCo idea can be found here.

GRI 305: Emissions 2016

305–1Direct (Scope 1)

GHG emissions

45Global Warming Potential rate

for sulfur hexafluoride is 22,800.

Further detail can be found in our

GHG Inventory Report.

305–2Energy indirect (Scope 2)

GHG emissions

45

305–3



Energy indirect (Scope 3)

GHG emissions

45

GRI Standard/

Other sourceDisclosurePageExplanation

305–4GHG emissions

intensity

–0.70:1 (tCO

2

e per MWh)

Calculated by dividing Scope

1 and 2 emissions by scope

1 and 2 activity amounts. Scope 3

not included in ratio as activity in

MWh is difficult to quantify.

Further detail can be found

in our GHG Inventory Report

305–5Reduction of GHG

emissions

30, 42Further detail can be found in our

GHG Inventory Report.

305–6Emissions of ozone-

depleting substances

(ODS)

OmittedNot applicable: New Zealand

legislation prevents emission

of ODS.

305–7Nitrogen oxides (NO

x

),

sulfur oxides (SO

x

), and

other significant air

emissions.

OmittedInformation unavailable: NO

x

,

SO

x

and other emission data for

FY23 is currently unavailable, and

is expected to be calculated at a

later date.

Own measurePercentage of

renewable generation

61Calculated by dividing renewable

generation against total

generation.

Decarbonisation, demand flexibility and electrification

GRI 3: Material Topics 2021

3–3Management of

material topic

14,

17–24,

30, 35

Own measure














Describe demand

side management

programmes

17–20Our demand side management

programmes are outlined in

the referenced pages. Demand

side management rewards

customers for flexible electricity

consumption, either through

participation in ancillary flexibility

programmes or by reducing

electricity costs through load

shifting. This is managed via our

Simply Flex technology which

continuously monitors available

customer load in real time.

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GRI Standard/
Other sourceDisclosurePageExplanation

Sustainable procurement

GRI 3: Material Topics 2021

3–3










Management of

material topic

46See our Responsible Procurement

webpage for more information.

3–3-e and 3–3-f: Omitted,

information unavailable: We are

working to stand-up a dedicated

procurement team internally with

focus on improving our supplier

assessment process. Therefore,

our current process will be re-

evaluated in the next financial

year.

GRI 308: Supplier Environmental Assessment 2016

308–1New suppliers that

were screened using

environmental criteria

OmittedInformation unavailable: We have

supplier surveys in place, however

this does not assess negative

environmental impacts. Our current

process is being re-evaluated and

disclosure will be reviewed for

next year.

308–2


Negative environmental

impacts in the supply

chain and actions taken

Omitted

GRI 414: Supplier Social Assessment 2016

414–1New suppliers that

were screened using

social criteria

OmittedInformation unavailable: We have

supplier surveys in place, however

this does not assess negative social

impacts. Our current process is

being re-evaluated and disclosure

will be reviewed for next year.

414–2Negative social impacts

in the supply chain and

actions taken

Omitted

A thriving workforce

GRI 3: Material Topics 2021

3–3Management of

material topic

51,

53–57

Refer to our Health & Safety

webpage and ESG Reporting

webpage for more information.

Lack of community representation

means social/cultural perspectives

are not considered in our decision

making, and impacts to those

communities are not addressed.

Our diversity targets aim to reduce

the risk to these communities, and

our operations as a result.

GRI Standard/

Other sourceDisclosurePageExplanation

GRI 403: Occupational Health and Safety 2018

403–1Occupational

health and safety

management system

56Refer to our Health & Safety

webpage.

403–2Hazard identification,

risk assessment, and

incident investigation

56See our Health & Safety webpage

for more information.

Through our Learning Team

approach to investigate work-

related incidents, teams involved

in an incident come together with

minimal management presence.

Through expert facilitation,

timelines are established, stories

are told, and everyone involved

gets the opportunity to contribute.

Focus is applied to hierarchy of

controls to ensure that actions

are not focused on administrative

controls, but on being able to

engineer, isolate, substitute or

eliminate hazards.

403–3Occupational health

services

56–57

403–4Worker participation,

consultation, and

communication on

occupational health

and safety

56Each of our sites has a H&S

committee with diverse

membership f rom the f rontline

through to site management.

Meetings are generally held

monthly, including with contractors,

and two-way communication sets

expectations, gathering insights

around H&S. Building relationships,

having informal discussions

and formal mechanisms such

as observation cards enables

collaboration with f rontline workers

to write and review our H&S system.

Workshops, testing, and field

experiments are mechanisms we

use throughout.

403–5




Worker training on

occupational health

and safety

57

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GRI Standard/
Other sourceDisclosurePageExplanation

403–6 Promotion of worker

health

54, 57

403–7




Prevention and

mitigation of

occupational health

and safety impacts

directly linked by

business relationships

56We offer occupational health

monitoring such as lung function

and hearing testing. Anyone who

has potentially been exposed to

asbestos in the past is registered

with NZ Provide, an asbestos

health monitoring program.

403–8Workers covered

by an occupational

health and safety

management system

56Our H&S system has been

internally audited according

to NZS4801 (superseded by

ISO 45001). No external audit

has been performed.

403-9Work-related injuries54Refer to our Health & Safety

webpage and ESG Reporting

webpage.

Data is compiled through our H&S

reporting system, including injuries

and ill health. A report is generated

with includes classifications and

injury summary. The categorisation

of these help us to determine if it is

a work-related injury or illness, and

the agency of the injury.

403–10Work-related ill health

Own measureTISR56TISR is calculated by multiplying

each injury or incident by its’

weighted severity level. The sum

of all weighted incidents is divided

by controlled hours worked,

then multiplied by 1,000,000 to

normalise the final TISR result.

GRI 405: Diversity and Equal Opportunity 2016

405–1Diversity of governance

bodies and employees

55–56See also, diversity tables on our

ESG Reporting webpage.

405–2Ratio of basic salary

and remuneration of

women to men

OmittedInformation unavailable:

The information to breakdown

our employee remuneration

by employee category and area

of operation is not currently

captured. We will review our

process in the next financial year.

We do include information on

pay equity.

GRI Standard/

Other sourceDisclosurePageExplanation

Own measureEmployee engagement53Engagement surveys are

undertaken three times per

year and open to all employees.

Contact’s overall employee

engagement score is based on

the average score given by survey

respondents in response to the

main engagement questions.

Safe and resilient infrastructure

GRI 3: Material Topics 2021

3–3Management of

material topic

37,

44–45,

51–52,

57, 63,

120–

121

Own measureProcess safety data57Process safety learning events

and incidents are recorded and

validated by an Engineering

Authority and categorised by

following the Process Safety

Incident Categorisation Chart

(based on the API 754 standard).

Step back learnings are completed

where justified and improvement

actions generated. All reported

process safety incidents are

included in the metric, even if

remediation actions are still in

progress.

Own measure


Impacts on assets f rom

physical risks of climate

change

120–

121

Methodology is included in the

introduction on page 120.

Meaningful relationships with tangata whenua; Community wellbeing

GRI 3: Material Topics 2021

3–3






Management of

material topic

26, 50Indicators for meaningful

relationships with tangata

whenua.

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GRI Standard/
Other sourceDisclosurePageExplanation

3–3 Management of

material topic

37, 42,

46

Indicators for community

wellbeing.

GRI 413: Local Communities 2016

413–1Operations with

local community

engagement,

impact assessments,

and development

programmes

46While we look at gender diversity

internally, external gender impact

assessments in local communities

is not part of our AEE.

Community consultation

committees and processes that

include vulnerable groups are

not included in site-specific

community engagement plans

as they are considered at a wider

level.

413–2Operations with

significant actual and

potential negative

impacts on local

communities

OmittedInformation incomplete: While

we discuss our impacts on

biodiversity, habitats, and the

environment throughout the

report, we do not discuss this in

context of the local community in

detail that the disclosure requires.

We will review local community

engagement plans.

Customer wellbeing and trust

GRI 3: Material Topics 2021

3–3Management of

material topic

9, 14,

34, 37,

52

GRI 418: Customer Privacy 2016

418–1Substantiated

complaints concerning

breaches of customer

privacy and losses of

customer data

–See reportable privacy incidents

table on our ESG Reporting

webpage.

Own measure








Customer satisfaction

(Net Promoter Score)

14, 34Each week, a random customer

sample is surveyed to measure

their experience with Contact

using Net Promoter Score (NPS).

NPS f rom the last quarter (1 April

– 30 June) of the year is reported

using the following calculation:

(promotors-detractors)/(total

responses).

GRI Standard/

Other sourceDisclosurePageExplanation

Energy wellbeing and equity

GRI 3: Material Topics 2021

3–3Management of

material topic

37, 63

Own measurePercentage of

customers accepted

following credit check

42Measured by analysing new

sign-ups following a credit

check to determine sign-up rate

with Prepay included/excluded.

Increase in sign-ups with Prepay

reflects energy accessibility for

those who would otherwise be

rejected.

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Corporate directory
Board of Directors

Robert McDonald (Chair)

Victoria Crone

Sandra Dodds

Jon Macdonald

David Smol

Rukumoana Schaafhausen

Elena Trout

Leadership team

Mike Fuge

Chief Executive Officer

Chris Abbott

Chief Corporate Affairs Officer

Jack Ariel

Major Projects Director

Jan Bibby

Chief People and Transformation Officer

Matt Bolton

Chief Retail Officer

John Clark

Chief Generation Officer

Dorian Devers

Chief Financial Officer

Iain Gauld

Chief Information Officer

Jacqui Nelson

Chief Development Officer

Tighe Wall

Chief Digital Officer

Registered office

Contact Energy Limited

Harbour City Tower

29 Brandon Street

Wellington 6011

New Zealand

T +64 4 499 4001

Find us on Facebook, Twitter, LinkedIn and


YouTube by searching for Contact Energy

Company secretary

Kirsten Clayton

General Counsel & Company Secretary

Company numbers

NZ Incorporation 660760

ABN 68 080 480 477

Auditor

EY

PO Box 490

Wellington 6011

Registry

Change of address, payment instructions

and investment portfolios can be viewed

and updated online:

investorcentre.linkmarketservices.co.nz


investorcentre.linkmarketservices.com.au

New Zealand Registry

Link Market Services Limited

PO Box 91976, Auckland 1142

Level 30, PWC Tower


15 Customs Street West

Auckland, 1010

contactenergy@linkmarketservices.co.nz


T + 64 9 375 5998

Australian Registry

Link Market Services Limited,

Locked Bag A14, Sydney

South, NSW 1235

680 George Street, Sydney, NSW 2000

contactenergy@linkmarketservices.com.au


T +61 2 8280 7111

Investor relations enquiries

Shelley Hollingsworth

Investor Relations and Strategy Manager

investor.centre@contactenergy.co.nz

Sustainability enquiries

Taria Tahana

Head of Sustainability

sustainability@contact.co.nz

Utilities Disputes 0800 223 340

If you live around one of our power

stations or offices and want to


get in touch, give us a shout on

0800 000 458 (North Island) or

0800 66 33 35 (South Island).

Corporate directory

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contact.co.nz

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