Mainfreight - Team Newsletter July 2024

MAINFREIGHT
TEAM REVIEW
NEWSLETTER JULY 2024

A SPECIAL THANKS TO
MAGAZINE
DIRECTORY
At the end of June we farewelled
Tim Williams, who retired after 40
years of impeccable, dedicated, and
loyal service to Mainfreight. The
retirement celebration was attended
by his wife, Sheryl, along with some
of his family members. Also present
were Bruce Plested, our founder and
chairman, several Mainfreight alumni,
former and current directors, key
service providers, representatives
from EY, banks, insurers, software
developers, and members of our
current Mainfreight family.
Tim is the longest serving CFO of
any NZX listed entity and had held
Being able to promote Graeme Illing
to replace Tim is as much about Tim’s
guidance and leadership, as it is
Graeme’s abilities.
Bruce and Don presented Tim with
a Kākahu (Māori cloak) to represent
our respect and thank you for all Tim
has achieved. The design signifies
and relates to his overwhelming
support of all those in Tim’s family
and work family, characteristics of
loyalty, integrity, honesty, leadership
and his hobbies including rugby, golf,
and tramping.
We wish Tim a very happy retirement.
the CFO role since our public listing
in 1996. Tim’s ability to relate and
communicate with people at all levels
within the business is a hallmark of
who he is. It has helped us with our
decentralized accounting processes -
always humble and unassuming.
Tim has played a crucial role in
providing guidance and direction as
we opened in 27 different countries.
At the same time, he has developed
a marvelous accounting team around
the world for us – all capable of
providing us with the comfort and
knowledge that we are counting the
pennies correctly.
Tim Williams
Welcome to our July newsletter, full of
interesting contributions from the people
across our international network.
Our results were recently released to
the market, and reflect a tougher year
compared to the two prior years. However,
it has not deterred our teams in every
region. Their newsletter contributions
depict the ongoing excitement, passion,
and energy for more growth across the
business.
While our financial results disappointed us
– particularly in light of the prior two years
of record earnings due to significant freight
demand – we are still seeing opportunities
on every street corner.
We know we could have performed better.
Disposing of short-term leases associated
with our overflow warehouses, moving
more freight via rail, and better utilisation
across our domestic transport and
international networks, were opportunities
missed. Our team are focused on
improving performance as we make our
way through this current year.
A number of new property projects have
already been completed, and a number
of exciting new projects are about to get
underway.
In New Zealand, Daily Freight has just
moved to our newly built Owens site
in Auckland while their facility is being
remodelled. Owens will move in once
the Daily Freight depot reconstruction is
completed.
Our new inland rail service container
handling and bulk tanker facility is now
operating at Alderman Place in Otahuhu,
Auckland. Mainfreight 2Home’s new
Auckland warehouse and freight facilities
are nearing completion, which we look
forward to occupying later this year.
In Australia, earthworks have begun on
our new cross-dock in Brisbane, a newly
designed facility featuring 34 rear loading
doors for greater efficiency.
We have also opened and transitioned
our customers’ product into our new
Moorebank warehousing facility in western
Sydney.
Two new transport cross-docks in Dallas
and West Chicago are expected to be
complete in late 2024, an exciting new era
for us in the United States.
We remain ambitious and invigorated
to continue finding new opportunities,
delighting our customers with high levels
of quality service, and improved efficiency
across their supply chain requirements.
We are very lucky to have wonderful
loyal customers across our network
internationally.
Our annual report, and latest sustainability
disclosure, are now available. A copy has
been mailed to our team around the world,
keeping them informed and aware of our
performance and ambitions.
Mainfreight remains a very special
company, powered by very special people.
NOTE
FROM
DON
04
Australia
15
New Zealand
26
Europe
33
Asia
36
Americas
49
Technology
52
Training & Development
57
Bereavements
60
Service Achievements
62
Global Awards
64
Photo Board
66
Feedback
2
A SPECISLTHNHI ANCIKSIONFFNRMD2N3534
3
A SPECISLTHNHI ANCIKSIONFFNRMD2N3534

Team,
At this time last year, we predicted a tough year
from a financial perspective, and unfortunately, we
were correct. After several years of good profit and
sales growth, for the financial year ended March 31,
2024, we were behind the previous year’s profit by
approximately 20%, with sales down 8%. We also
missed the targets we set ourselves in March 2023,
which was disappointing. Setting challenging annual
targets, and working each day to ensure they are
overachieved is a fundamental part of our culture and
strategy. With that in mind, the targets we have set for
the current financial year are suitably stretching, and
we are doing everything possible to achieve them.
We feel we are carrying much improved momentum as
we work into the new financial year, despite the tighter
economic environment precipitated by the high cost of
living. Irrespective of that, let’s ensure that branch by
branch, we are doing our very best to manage costs,
find efficiencies, and grow our sales so that we can get
back to being a business that achieves what it says it
will achieve.
We held our annual Branch Managers Conference in
Melbourne in March this year. Our main focus was to
agree on sales and profit growth targets we expect
to achieve this year. Most importantly, we spent time
plotting how we will be able to achieve this growth,
which is mainly through finding business efficiencies
and quality created by our team behaviours, our
network intensity, and the targeted use of technology.
Along with plenty of hard work (and some fun), we also
acknowledged and celebrated some individual and
team success from the previous year:
• Turnaround Branch of the Year – Full Truck Load
(Brayden Hackling)
• Remeasure Branch of the Year – Transport
Geelong (Scott Jones)
• Cash Collection King – Wharf Sydney (Pasqua
Riservato)
Transport Geelong went back to back, and Wharf
Sydney completed a three-peat, which is a great credit
to them.
The most significant award, the Branch of the Year,
AUSTRALIA
Mainfreight Australia
Rodd Morgan
was won by Warehousing Berrinba (Brisbane), led by
the ubiquitous Paul Fraser, who joins Steve Anderson
as the only two-time winners of this award.
Somewhat disappointingly, we only presented 25 profit
plaques to branches that achieved their profit target
(down from 51 last year), and three profit pins to Branch
Managers who have achieved this five times (Charlie
McDermott, Rifet Gorovic, and Maraea Ekueti). We
also presented the special Branch Manager Mainfreight
blazer to 10 team members who have been promoted
to Branch Manager for the first time.
In October last year, we opened the first stage of
our latest 55,000sqm warehouse at the Moorebank
Intermodal Terminal in Sydney, with the second and
final stages completed in February this year. This
new purpose-built facility has the capacity for 70,000
pallet spaces, and some of the latest warehousing
technology that helps our team deliver efficient, fast,
and very high standards of service to our customers. It
also has 27,500sqm of temperature-controlled space,
and the capacity to handle a range of hazardous and
retail dangerous goods. Its location at the intermodal
terminal allows us to provide a direct port-to-warehouse
solution for our customers’ shipping containers using
rail, which minimises delays, eliminates road tolls and
fuel surcharges, reduces cartage costs and helps us to
return empty containers more efficiently.
When fully operational, the Moorebank complex will
take 3,000 trucks off Sydney roads daily. We look
forward to a very long period of contribution and
success from our new Moorebank branch.
In closing, we hope you enjoy our mid-year team
newsletter. These pages are filled with tremendous
positivity, and we are sure you will see why we have
so much confidence in our business. Although we did
not achieve our profit target for what would have been
the fourth year in a row, we have little doubt we will do
so this year.
Thank you to our team for your efforts in a tough
economic environment. Let us all get stuck in and
ensure our quality of service and efficiency are the best
they can be for our customers.
Best Wishes,
Rodd
L-R: Brent Smith, Sengly Tann, Alex Panait, Annie Mckee-Salesa,
Martin Proctor, Rodd Morgan, Anton Fitt, Adam Real,
Adam Horne, Jesse Galende, Joel Ward, Nathan Zahra
Australian Branch Managers - 2024
A new financial year requires our branches to set new
targets. Collectively, we have an exciting challenge in
front of us. The most exciting part of this process is the
thrill of the chase over the next 12 months. It’s a nice
element of our culture to set a stretch target and do
everything possible to achieve it. This involves doing
what we know works, doing it all the time, and doing it
while under pressure. This is our culture translating into
value for our customers.
Quality comes first. If we have good quality, we have
a chance of having good morale. If we have both of
those, we will make money. Our goal is to develop long-
term relationships with our customers by delivering
exceptional quality service. This is what separates us
from the competition. Quality always comes first.
The beginning of this year has been all about delivering
quality service for our customers. This started at our
annual Branch Managers Conference, where the team
was tasked with planning for the next 12 months to
ensure we are well positioned to deal with whatever
comes our way. We followed this up with our annual
Operations Managers Conference, which again was all
about acting to be match-fit for the next 12 months and
beyond.
We are making progress toward more rear-loaded
linehaul. We currently have 15% of our set runs on
Pantech’s, and intend to double it by the end of the
year. This change is to help improve our productivity
and quality. It enables us to do more in less space
while handling the freight less, which translates to less
damage and on-time departure of linehaul.
We have a big new business sales target this year, and
a strong team of 110 to achieve it. Earlier this year, we
held our annual Sales Conference. The challenge set
out for the team was simple: We need to keep what we
Transport Australia
Simon Hart
have through exceptional quality, and grow the business
by meeting and exceeding new business goals. We are
encouraged by the depth and experience of our team
and expect to surpass our target.
In terms of network development, we will have a new
branch built in Townsville by April 2025, and two new
branches in Brisbane by late 2025. These new facilities
will help increase network capacity and provide the
team with an environment that is conducive to providing
a high level of service to our customers.
We will hold onto what we have achieved in the last
12 months with respect to cost control, cash collection
and quality.
There is a lot of hard work ahead of us, but please
remember that we need to have a bit of fun while we
are doing it.
As always, there are several areas to focus on that
will improve our business:
1. Forklift safety: Forklifts are dangerous if the operator
or pedestrians choose not to follow their training.
PLEASE ensure that both drivers and pedestrians
stay a minimum of 3m apart. Pedestrians, please use
marked walkways.
2. We are part of an international business. Be
conscious of how our actions impact other parts of the
Mainfreight world.
3. Meticulous attention to presentation: Never walk
past a piece of rubbish on the ground. We are proud of
our world-class facilities, and they should always look
world-class.
4. Loading quality: Use stowage aids wherever possible
to protect freight. Think about the end destination, and
restrain freight with those extraordinary events in mind.
It’s not uncommon to encounter a stray kangaroo when
crossing the Nullarbor!
5
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MAINFREIGHT TEAM REVIEW // JULY 2024
MAINFREIGHT TEAM REVIEW // JULY 2024

CLAIMS PERFORMANCE
If your branch is below the Total Company number, then you are below average.
Make sure you and your team members work hard this year to be above this line.
Branch
To Mar
2024
To Sep
2023
To Mar
2023
Branch
To Mar
2024
To Sep
2023
To Mar
2023
CCA DANDENONG SOUTH355402834218545CCA DANDENONG SOUTH286404286626292
CCA ADELAIDE2087495265789MFT BALLARAT1720002722
CCA BRISBANE8925643110689CCA ADELAIDE160441597116728
CCA PRESTONS669450394930MFT ALBURY12302429604288
CCA EPPING6575951514708CCA PRESTONS1003250187831
MFT DUBBO558090700MFT TRARALGON879209943
CCA PERTH467429728133CCA EPPING8789415111092
MFT NEWCASTLE445040583906MFT GOLD COAST834378665192
MFT TOWNSVILLE440945342845MFT DANDENONG SOUTH603449437573
MFT PRESTONS411517582007MFT GEELONG6013446410018
MFT CANBERRA333429302458CCA BRISBANE596048904658
MFT DANDENONG SOUTH332545444094MFT BENDIGO555656365946
MFT ADELAIDE321833313354MFT EPPING496343292266
MFT ALBURY266341911899MFT BRISBANE491162102141
MFT NARANGBA260449571788Total Company473750053761
MFT BALLARAT248424872862MFT DUBBO463827541455
Total Company243826482243MFT NARANGBA3987
39582761
MFT GEELONG235338089255MFT CANBERRA392565953122
MFT TAMWORTH230525183328CCA PERTH369637715492
MFT EPPING218422201828MFT TOWNSVILLE366059208020
MFT TRARALGON208413201473MFT MACKAY362936502672
MFT MACKAY203117330MFT ADELAIDE300324412410
MFT TOOWOOMBA182526621133MFT PERTH272459663643
MFT GOLD COAST140513681108MFT NEWCASTLE272026482993
MFT BRISBANE136321341498MFT WOLLONGONG244519205310
MFT ORANGE11505053004MFT EASTERN CREEK182824742449
MFT PERTH10751097741MFT ORANGE178814335819
MFT EASTERN CREEK955772964MFT PRESTONS167531552149
MFT WOLLONGONG6795221321MFT BUNBURY059080
MFT BENDIGO000MFT TAMWORTH002643
MFT BUNBURY0217438MFT TOOWOOMBA000
Outward Consignments Per ClaimInwards Consignments Per Claim
Transport Dandenong South has moved to an electric forklift fleet. The
team has adjusted well to driving them, as they are different from driving
the forklifts that we have been using for the last five-plus years.
We have also successfully trialled an electric yard truck, which the team
are very happy with.
By moving to electric vehicles (forklifts, yard trucks, and sweepers),
we will reduce our carbon footprint on the environment, and potentially
save on maintenance costs.
These vehicles are a lot quieter than the previous vehicles, so all team
members need to keep this in mind while on the depot floor and in the
yard.
Going Green around the Depot
Andrew Weymouth | Transport Dandenong South
Electric yard truck, Dandenong South
Electric forkliftsJaymahl Ngahure, Dandenong South
Owner Drivers are such an important part
of our business, and every year, we take
the time to really show them how much we
appreciate all that they do.
Here are some celebrations from around
the country.
Driver Appreciation
Week
Transport Toowoomba Drivers
L-R: Phil Jeffrey, Richard Briel and Jason Gilboy
Metro Melbourne Team Members and Drivers
L-R: Rajinder Joshan, Aman Chahal, Daniel Casha, Daniel Lavars, Kamal
Sharma, Ajay Sandhu, Varinder Singh, Gurjeet Singh and Sukhdip Singh
Rob Rix with Jesse Gray-Morgan
from Transport Perth
Branch
To Mar
2024
To Sep
2023
To Mar
2023
Branch
To Mar
2024
To Sep
2023
To Mar
2023
CCA DANDENONG SOUTH355402834218545CCA DANDENONG SOUTH286404286626292
CCA ADELAIDE2087495265789MFT BALLARAT1720002722
CCA BRISBANE8925643110689CCA ADELAIDE160441597116728
CCA PRESTONS669450394930MFT ALBURY12302429604288
CCA EPPING6575951514708CCA PRESTONS1003250187831
MFT DUBBO558090700MFT TRARALGON879209943
CCA PERTH467429728133CCA EPPING8789415111092
MFT NEWCASTLE445040583906MFT GOLD COAST834378665192
MFT TOWNSVILLE440945342845MFT DANDENONG SOUTH603449437573
MFT PRESTONS411517582007MFT GEELONG6013446410018
MFT CANBERRA333429302458CCA BRISBANE596048904658
MFT DANDENONG SOUTH332545444094MFT BENDIGO555656365946
MFT ADELAIDE321833313354MFT EPPING496343292266
MFT ALBURY266341911899MFT BRISBANE491162102141
MFT NARANGBA260449571788Total Company473750053761
MFT BALLARAT248424872862MFT DUBBO463827541455
Total Company243826482243MFT NARANGBA3987
39582761
MFT GEELONG235338089255MFT CANBERRA392565953122
MFT TAMWORTH230525183328CCA PERTH369637715492
MFT EPPING218422201828MFT TOWNSVILLE366059208020
MFT TRARALGON208413201473MFT MACKAY362936502672
MFT MACKAY203117330MFT ADELAIDE300324412410
MFT TOOWOOMBA182526621133MFT PERTH272459663643
MFT GOLD COAST140513681108MFT NEWCASTLE272026482993
MFT BRISBANE136321341498MFT WOLLONGONG244519205310
MFT ORANGE11505053004MFT EASTERN CREEK182824742449
MFT PERTH10751097741MFT ORANGE178814335819
MFT EASTERN CREEK955772964MFT PRESTONS167531552149
MFT WOLLONGONG6795221321MFT BUNBURY059080
MFT BENDIGO000MFT TAMWORTH002643
MFT BUNBURY0217438MFT TOOWOOMBA000
Outward Consignments Per ClaimInwards Consignments Per Claim
6
MAINFREIGHT TEAM REVIEW // JULY 2024
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MAINFREIGHT TEAM REVIEW // JULY 2024

Our brand new Chemcouriers
dedicated B-Double pan/tautliner
sets on the daily Sydney to
Adelaide run have finally arrived.
They are in the same configuration
as our Melbourne, Sydney
and Brisbane units with rear
loading and six inbuilt underslung
segregation devices. This enables
our team to load different dangerous
goods classes simultaneously, that
wouldn’t usually be able to travel
together on a standard trailer.
JSI Branded Units
Sai Salelesi |
Chemcouriers Sydney
We are excited to share our
biggest linehaul combination
between Melbourne and Sydney,
two 48-pallet space A-double
combinations. It runs on one of
the busiest lanes in Australia,
connecting Epping, Victoria, with
Prestons, New South Wales,
daily, allowing us to move up to
30% more freight with the same
driver and prime mover.
State-of-the-art technology
ensure our customer’s freight
gets delivered on time and
in a safe manner. So far, the
utilisation has been impressive,
moving up to 160cbm of freight
and 45 tonnes in one trip.
This has translated into cost
savings of up to 15% compared
to a B-double equivalent, and
significant improvement in our
carbon emissions per tonne of
freight moved.
A-Double
Combination
Sander Vreeburg |
Mainfreight Epping
The supply chain industry has faced its fair share of
challenges recently. Yet, our collective resilience,
dedication, and commitment to quality have set us
apart, enabling us to maintain high service levels and
outshine our competitors.
Last year was significant, with the opening of five
new state-of-the-art warehouses. Their design and
operation reflect our commitment to a greener, more
sustainable future, and this is something we should all
be proud of. Thanks to every one of you for contributing
towards this achievement.
With our recent relocations and moves behind us, we
now move towards setting new goals for 2024.
Our focus? Quality improvements and disciplined
processes. This year is about honing our processes,
and ensuring we continue leading with our best foot
forward. We’re working to improve our operations, and
are excited about the positive impacts these will have
on our service promise.
Sales must be at the forefront of our efforts to achieve
our ambitious targets. Regardless of their role, every
team member should view themselves as a vital part of
our sales team. Together, we can identify opportunities
and drive our branches to new heights.
We’re excited to implement new technology at our
Moorebank site by introducing an Autonomous
Mobile Robotics (AMR) and sortation solution. This
investment in technology symbolises our forward-
thinking approach, promising efficiency and process
improvements across all our warehouses. Change is
on the horizon, and seeing the opportunities this will
present to our team and customers is exciting.
A special shoutout to our Berrinba and Dexter Drive
Warehouses for their outstanding performance, which
earned them a spot in the top three at our annual
Branch of the Year awards. Congratulations to Berrinba
Warehouse for clinching the prestigious award, a well-
deserved recognition of your hard work and dedication.
As we progress through 2024, we’re not just aiming for
a bounce-back, but setting the stage for future growth
and success. Thank you, team, for your commitment
and efforts.
Warehousing Australia
Riyaz Jordan
Goals for the year ahead:
1. Presentation and Branch Image
The presentation of our branches and teams speaks
volumes about our values and work ethic. A well-
maintained, welcoming environment is a priority.
2.Training and Development
Our team is the backbone of our success. This year
we will double down on training and development
opportunities, encouraging and challenging each other
to learn more and improve our processes.
3. MBWA (Manage by Walking Around)
This hands-on approach helps us stay connected with
the day-to-day realities of our branches. It encourages
our team to communicate openly and provide immediate
feedback.
4. Quicker Decision-Making
Time is of the essence in our fast-paced world, and
efficient decision-making is critical to staying ahead, as
it lets us understand challenges fully, and work towards
quicker resolutions.
5. Cyber Security Awareness
Remember, it only takes one click to compromise our
systems. Let’s all be alert and proactive in our efforts to
protect our infrastructure.
Drainage tanks are incorporated
in the main trailers, keeping the
community and environment safe
in the likely event of a leak in
transit.
Towing the units are the latest
in Volvo Prime Movers, giving
drivers superior comfort on the
road, with safety features similar
to most brand-new cars.
We are really excited about the
efficiency gains from the upgrades
to the pan units, and also
providing Chemcouriers additonal
ability to help customers move
challenging, dangerous goods
with reliability across Australia.
9
8
MAINFREIGHT TEAM REVIEW // JULY 2024
MAINFREIGHT TEAM REVIEW // JULY 2024

The outlook in the warehousing
world continues to be exciting as we
challenge how we do things, looking
toward solutions that maximise
the utilisation of our facilities and
provide our team with the tools to
service our customers better, and
more efficiently. An example of this is
our latest endeavour into goods-to-
person solutions at our Moorebank
facility, which combines shuttle
racking, AMR, and conveyor-driven
sortation systems.
The solution is an innovative
approach to utilising what is
ordinarily unused space above an
AMR environment, through shuttle
racking and adopting a conveyor-
driven sortation system at the
output end of the AMR. This allows
for a leaner approach to our picking
logic, reducing waste in travel time
and increasing pallet output.
This project’s design and sign-off
phase was successfully completed
Autonomous Mobile
Robotics (AMR) and
Sortation
Aerial view Moorebank Automation AMR
in April, followed by procurement
and construction in May. The system
will be rolled out in two-phases:
testing and team onboarding from
April to June. As we move into July,
we’re ready to embark on the next
stage of this exciting journey - the
induction of customer freight into
the solution.
Our Australian Branch Managers
Conference was held in Melbourne,
and wrapped up with an awards
dinner. We proudly announce that
our Warehousing Berrinba team
has been awarded Branch of the
Year 2024. We thank the team for
all their hard work and dedication.
A note from the Paul Fraser, Branch
Manager:
With immense pride, I accepted the
bat on behalf of the Berrinba team.
As some of you may know, I
spent much of the year away from
Berrinba, initially facilitating the
opening of our new warehouse
at Wacol and handing Tim De
Beer a branch in profit. I travelled
interstate, aiding the team where I
could and giving some guidance to
our warehousing Branch Managers
across Australia.
Considering this, it’s evident
that the quality, profit, ROR, and
customer satisfaction that led to our
recognition was a testament to the
team’s resilience and adaptability,
working diligently day in and day
out. A special acknowledgment
to Brandon McCorkindale
(Operations Manager) for his
exceptional leadership in my
absence. Brandon has done a
remarkable job managing the team,
meeting KPI’s and exceeding all
customer expectations. The result
is particularly gratifying when you
consider that, without my presence,
the average Mainfreight tenure of
the team is only two years.
Lastly, a heartfelt thank you to the
entire Mainfreight team. Each of
Paul Fraser – Branch Manager
Warehousing Berrinba
you has played a significant role in
our success this year, and we are
truly grateful for your contributions.
Australian Branch of
the Year
- Warehousing
Berrinba
Since taking on our new Moorebank Warehouse, the
team has worked nonstop to fill it. There has been
a constant mix of contractors completing ongoing
works, new team members coming from other sites,
and visitors coming to see the new depot. Many key
milestones have been met, including transferring the
teams and inventory from the Ingleburn, Ash Road,
Eastern Creek, and Minto Warehouses.
Each week, our branch is marked by a new ‘first’, from
our inaugural inbound and outbound operations, to our
first Christmas lunch, and even the first meal prepared
by our talented new chef. We’ve also had our first audit,
a testament to our commitment to setting up the site.
Our branch, strategically located in what will be
Warehousing Moorebank
Craig Smith
Australia’s largest multi-modal precinct, boasts
impressive features. We have 20 container docks
lining the back end of the warehouse, complemented
by another 10 trailer docks on the front side.
Driverless cranes efficiently service the rear docks.
The 55,000sqm branch is divided into two equal-sized
sheds. Shed One, our temperature-controlled facility,
can accommodate a whopping 34,000 pallets and is
maintained at a comfortable 17 degrees.
On 27 February, Shed One held 34,000 pallet spaces,
so we opened Shed Two. Shed Two has two large
blocks of satellite racking that hold 8,200 pallets. We
started filling stock into the satellite racking and moved
12,000 pallets in the first three weeks of opening Shed
Two.
Our AMR solution will be underneath the satellite
racking, and will be combined with a sorting and
labelling conveyor system. We will look forward to
showing off this combined solution in July.
We’re eagerly looking forward to
witnessing this solution in action.
Its implementation underscores
our commitment to innovation,
and promises to enhance our
warehouse utilisation, efficiency,
and customer service. It’s a
testament to our continuous efforts
to improve and evolve.
Moorebank Warehouse aerial picture
Wacol, our newest warehouse in Queensland, is located
west of Brisbane in a rapidly developing industrial area.
From its inception in 2023, the 15,000sqm site primarily
catered to our lawn care customers. However, it has
swiftly evolved, and we now serve a diverse clientele,
ranging from lawn care and pharma to FMCG.
I took on the Branch Manager role at Wacol in October
2023, after spending nearly five years as Branch
Manager for Brisbane Metro. It has been fantastic to
move to another area of the Mainfreight business, and
learn new things daily. I’ll say one thing for warehousing
that I never expected when I was on the other side of
the breezeway, you have to work hard for your revenue.
The work is rewarding, and it’s always a good feeling to
walk outside on a Friday afternoon when everything’s
been done, the floors are clean, and you are set up for
the next week.
I am fortunate to lead a team of Mainfreighters who
Warehousing Wacol
Tim De Beer
are instrumental in driving our branch to new heights.
Their collective experience has made us more agile,
adaptable, and efficient. We have also welcomed new
team members, and it’s heartening to see our seasoned
Mainfreighters guiding them through the intricacies of
the warehouse operations.
We have a busy few months ahead of us. We still have
about 6,000 pallet spaces to be installed, and if we can
get these in and fill them, we will really have the wind
in our sails. For now, we focus on our new customers’
implementations, and set our sights on peak season
because that will be upon us in no time at all.
The Wacol Team
L-R: Dylan Ball, Cody Hart, Jacob Murphy, Tracey Redman,
Olivia Goldsack, Nikki Hemmings, Martin Proctor
11
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A SPECISLTHNHI ANCIKSIONFFNRMD2N3534
A SPECISLTHNHI ANCIKSIONFFNRMD2N3534

It’s all about sales at the moment, Team. We have
started the year with a bang, getting our sales call
numbers up and visiting as many prospective and
existing customers as possible. Our sales teams have
built some great knowledge over the last couple of
years, and the more experience they have, the more
customers they can introduce to the Mainfreight
network.
We say it starts with quality, then morale, and then
the profits flow. Well, quality is what we need to
deliver to our customers, and that is something we
are all involved with. Quality includes answering the
phone promptly, personally finding a solution for our
customers, providing real value for what we charge,
and having pristine presentation of our buildings,
vehicles, depots, and ourselves. Please do your part to
ensure we continue to provide great quality in all we do.
Our team loves talking in person to our customers,
but we know some customers will also make good
use of our online tools. We are investing a lot of time
and money into our customer-facing technology. Most
of our features are contained within Mainchain – our
global online portal where customers can monitor
their orders and shipments online, and even view their
progress on an online map. They can enter export and
import bookings online through the Shipment Centre
area, using templates that save time and effort. In the
Air & Ocean / CaroTrans
Australia
Grant Draper
Maintel module they can perform their own data analytic
reporting, including CO2 emissions and so much more,
to get visibility to their whole logistics chain. Our team
need to be telling our customers about these tools we
have developed so that everyone can save time and
money.
Team, we have a lot of hard work ahead of us this year,
but, like we say on the back of some of our trucks, “the
harder I work, the luckier I get,” and I am sure that will
apply to all of us this year.
Things to think about:
1. Sales – We need to keep growing; everyone is a
salesperson.
2. Quality – This needs to be a habit; without it, we
can’t grow.
3. Data integrity – What we have in our system is
displayed to our customers in Mainchain, keep it
correct and on time.
4. International Network – Keep talking with our
overseas branches to maintain the close relations that
a good network needs to succeed.
5. Display Integrity – when dealing with our suppliers
and our customers, and expect the same in return,
payments included. This is a key to a good ongoing
business relationship.
The team from our Air & Ocean
Sydney and Brisbane branches
attended a function held by Qantas
at their airside hangar at Sydney
Airport, to celebrate the delivery
of their newly converted A330
Freighter. This plane had been in
the Qantas passenger fleet since
2007.
Joining the Qantas fleet of more
than 20 dedicated freighter aircraft,
the converted freighter has the
capacity to carry up to 50 tonnes of
cargo per flight, 23 aircraft units in
the maindeck area and 26 aircraft
units in the cargo hold, significantly
boosting capacity on their
Sydney view new
Qantas A330
freighter
Lisa Harrison | Air & Ocean
Perishables Sydney
L-R: Lisa Harrison, Steven Hong,
Kathleen Hoglund
This is the inside freighter belly
international network. This plane
will travel from Sydney to Hong
Kong, and has the flight range to fly
into Shanghai.
We were able to sit in the cock pit
and talk to the pilot who, although
one of the original pilots of this
plane before it was converted into a
freighter, had to undergo extensive
retraining due to the configuration
and loads that would be where
passengers previously sat. Their
training is ongoing as per normal
pilot and air personnel.
I’m so proud of this that I just had to share it.
One of our team is going through chemotherapy, and
started losing his hair. He said that he is going to have
Brisbane Supporting Mates
Ogi Vuksanovic | Air & Ocean Brisbane
Before and After photos – supporting our mate!
L-R: Julien Barrett, Nicholas McKenzie, David Hall, Luke Belpatronne, Ogi Vuksanovic, Alex Maslowskyj, Adam Horne,
Legan Nyabenda, Mehau Phillip, Back Row Aidan Maxell, Jerry Phillip
to shave it off. A few of the boys decided to join him in
a show of solidarity, and let him know we were in his
corner.
We even had Sales Managers from Gold Coast and
Wharf (Legan and Adam) join in. Naturally, the Team
made a big deal of the whole experience, and the
whole place was buzzing.
It has been an incredible journey since our last
newsletter, with another six months behind us. These
recent months have been filled with challenges and
triumphs, and I am sincerely grateful to each of you for
your dedication and hard work.
As we reflect on our progress, it is important to
acknowledge that our profitability declined compared to
the previous year. While we fell short of the ambitious
targets, we had anticipated this would be a challenging
year. Despite these financial hurdles, the team have
made significant strides in enhancing our business
operations. Our renewed focus is on leading the way in
providing top-tier wharf services.
At Wharf, we firmly believe that success is a shared
journey. Every team member plays a crucial role in
helping our customers achieve their goals. Whether
you are part of our customer service team, operations
team, or driving, every action you take directly affects
our customers’ experience. It is essential for each of
us to consider how we can contribute to the overall
success of our business.
Remember that our customers’ success is linked to our
own. This principle guides everything we do, from acting
with integrity and trust, to working closely as a team.
We prioritise safety, transparency, and continuous
improvement. By upholding these values, we not only
Wharf Australia
Mike Reid
deliver exceptional results for our customers, but also
forge strong and lasting partnerships that help us all.
Throughout our business, there are countless examples
of team members going above and beyond for our
customers. Our future success hinges on our collective
efforts rather than individual business units. However, it
is equally important for each of us to take ownership of
our respective areas of responsibility. Let’s ensure our
processes and procedures are in place to deliver the
best possible outcomes consistently.
As our sales team continue to expand, let’s stay
committed. Together, we will navigate the challenges
ahead and build a stronger, more resilient business.
Thank you for your continued hard work and dedication.
Things to do better:
1. Don’t beat up your brothers and sisters!
2. Think of more ways to make us easy to do business
with.
3. Contribute your opinion in your Positive Action Team
meetings: your voice counts, and it is vital that we hear
it.
4. The ongoing development of a strong team, with a
focus on developing leaders who will be the foundation
of our business in years to come.
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MAINFREIGHT TEAM REVIEW // JULY 2024
MAINFREIGHT TEAM REVIEW // JULY 2024

Fearless Hustle into 2024:
And we’re off! New business sales have kicked off with
a bang! The hard work in searching for new business
throughout 2023 has paid off, and we are now seeing
the benefits. Keep it up, team!
As we celebrate our early successes, let’s remind
ourselves that we’re not simply bystanders on this
journey; our mission is to grow our business and
disrupt the market. As we approach the second half of
2024, it’s vital that we continue our strong momentum,
and remain proactive in seeking opportunities for
continued business growth. Let’s stay committed to
finding additional ways to contribute to our growth and
success, such as reefer containers, container unpacks/
packs, container fumigation, and project shipments.
Our message in the Wharf business is “Fearless Hustle”
– let’s challenge what we can do and find innovative
solutions for our customers.
To the Wharf team, remember, we can only achieve our
targets when we’re all moving in the same direction.
Let’s embrace the discomfort of pushing our boundaries
and exploring new possibilities. Keep pushing onward!
Additionally, let’s keep an eye out for opportunities to
collaborate and support each other in our pursuit of
supply chain excellence. Together, we can achieve
remarkable results and drive our business forward.
Here’s to a successful 2024!
National Sales Manager Review
Jaan IIhan
What a difference 12 months makes!
With a different looking team than we started with,
and an increase in our driver fleet, we are still
growing! This time 12 months ago, we had only
three team members and two Owner Drivers. Since
then, our team has grown to four team members in
the office, and six Owner Drivers in our fleet, with the
introduction of one more Owner Driver soon.
We have had many ups and downs since day one,
and I am happy to report that there are mainly ups
lately. One of these ups was introducing the first
sizeable account to our branch, an export customer,
which couldn’t have come at a better time. 2023
was quite challenging to secure some desperately
needed new business! Our pipeline is growing, with
the opportunity for national import tenders being
submitted. We are very excited about what this year
has in store for us. We feel that we have started very
strong, with some good solid accounts to kick off
with, and we are hungry for more. Our main goal
for next year is to have week-on-week P&L profits
consistently. This is within the team’s reach, so once
it is achieved, our next focus will be exploring further
opportunities, such as rail movements and depot/
fumigation services.
The Wharf Adelaide branch is a very tight-knit,
passionate, and resilient team, which is a must.
We aim to work very hard towards our goal, while
providing quality service to our customers. I am so
proud of us - how far we have come and where we
are going.
12 months on from the
Adelaide branch opening
Jaimie Collyer
Once again, we have started a new trading year,
and while we will reflect on the year that was, we
will focus more on the year ahead, and what we can
do better as a business to continue delighting our
customers and achieving the targets we expect, and
have set as a team, for this year.
Firstly, thank you to our wonderful teams throughout
the country who have all helped the business
navigate through the year, working together in a year
that felt very much the opposite of previous years.
Every year, we come up against a different set of
factors, some controllable and some not. Either way,
it is all about dealing with what we can control, and
everything else will take care of itself.
The continually changing environment we have
managed through over the past few years started
showing signs of normality last year, as normal
habits returned to many industries. This required
our teams to focus on being smarter about how we
operate the business, helping across divisions and
branches when needed, reflective of the operating
conditions we have been faced with this past year.
Like every year, a strong and honest focus on quality
is always our number one priority in every branch.
As the old cliche goes, it only takes one branch to
throw a spanner in the works. We have seen positive
improvements throughout the year, and we must all
continue to work on consistently delivering what we
promise to our customers, every day, and every
shipment.
As we learned several years ago, even when the
economy looks calm, we should not stop investing
in our network. As you will see in this newsletter,
this is certainly the current situation, with properties
in Auckland beginning to be delivered, some of
which are of significant scale and capability. We
have projects beginning later this year in Blenheim,
Nelson, Hawke’s Bay, Gisborne, and New Plymouth
that will provide new and improved facilities for our
customers’ freight movements.
Although the past year did not deliver the results
we have become accustomed to, it gives us
huge motivation to improve this year. Increasing
sales activity across the business is not solely
the responsibility of the sales team, but all of
us, including our Owner Drivers. Everyone is a
salesperson this year, and more importantly, we
need to play to our strengths, utilise our network and
look for opportunities across the country that will
provide growth and future service offerings for our
customers.
Team, thank you for all your efforts and commitment
to what we do, especially for our customers, who,
without their support, none of this would be possible.
The strength of our culture, and working together
as a team, will always be an unbeatable recipe for
success.
Thoughts for this year:
1. Lots of walking about your operation keeps you
close to the action and team, and allows you to
observe the good and the not-so-good, It highlights
things that need straightening up and that includes
the backyard as well!
2. If the tide goes out in your branch, have an action
plan to ‘right size’ your branch quickly.
3. Every sales call is an opportunity to introduce
additional Mainfreight services to our customers.
If uncertain, refer to your Branch Bricks! We must
continue to grow our business with more activity and
energy than we ever have this year.
4. We should always be passionate about our
image. Mainfreight Mondays every Monday, how
we look every day, and our facilities that we are so
proud of—let’s make sure they are gleaming every
day.
5. Quality, the buck stops here. Every time we move
our customers’ precious consignments, we must
treat it as if it were our own with urgency and care.
NEW ZEALAND
Mainfreight New Zealand
Carl George
Sydney Wharf Team
L-R: Roberto Catalano, Bobi Karaguleski , Jack Pezzutti
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MAINFREIGHT TEAM REVIEW // JULY 2024
MAINFREIGHT TEAM REVIEW // JULY 2024

Pending Property
Development
Hugh Johnston Drive,
Auckland
Our largest freight cross-
dock facility in New Zealand
became operational in mid-
June. It features a four level
car park, an internal rail line for
14 wagons, and a significant
raised dock over 18,000m2.
Savill South –
Mainfreight 2Home
/ Mainfreight
Warehousing, Auckland
Mainfreight 2Home Auckland
will move into its new facility
in Otahuhu, Auckland, in the
last quarter of this year. Not
too far behind will be a new
warehouse facility specifically
designated for brown goods /
white goods, electronics, and
homewares.
Beach Road, Auckland
Beach Road, Otahuhu,
Auckland, our new high-spec
Major Hazardous Facility
(MHF) for Dangerous Goods
storage, continues to rise from
the ground, with completion
expected in early 2025.
Pictured is the first-stage
warehouse, with foundation
works for the new bunkers
underway.
We have launched into a new financial year, which we
are incredibly excited about! Resetting our business
goals, quality, image, and profit pledges are all areas
we have focused on over the last two months. Recent
conferences have been a great platform to align quality,
profitability, and service targets across the network
and teams. As we keep expanding our network and
business, we must think and work smarter across our
network to maximise our service offerings, brands, and
the network to provide customers with the best service
experience.
Be passionate, take ownership of your branch depot
systems, and look after your mate with quality loading,
communication, and delivering freight. Our service
levels must be consistent across our sales, transport,
and operational touchpoints to provide the best service
and customer experience. We have introduced new
disciplines and improvements to the business over the
past 12 months; if we hold onto these, along with the
sales intensity and hustle, we will be an even stronger,
fitter business this year. As a network business, we are
only as good as our weakest link, so don’t be it!
Whatever team, brand, or service you are a part of, take
ownership of our customer experience and understand
the role you play in the sales process for our valued
customers. Challenge yourself to learn and understand
how our network and huge range of services offer
supply chain solutions to customers. Our international
network and service offerings across Warehousing and
Air & Ocean give us exciting opportunities to expand
our offering to customers. We continue investing in
our environment, sustainability, Health & Safety and
technology. Make sure you know how we can use
these to deliver even more value to our customers.
Every year, it’s incredibly humbling to celebrate the
number and tenure of “legends” in our business. We
appreciate the commitment, loyalty, and passion they
have contributed to the business. It’s important that all
“legends” share their knowledge, stories, learnings and
mentor our newer team members. It’s a key strength
across the country where we have a good mix of
experience and youthful energy, and enthusiasm to
develop careers and future leaders. We are a growth-
focused business that creates a lot of momentum
and opportunity – broaden your knowledge and
understanding across our services and countries to
ensure you keep developing your career!
Thank you to all our Owner Drivers, you are a massive
part of our team and service offering. We appreciate
the investment you have made into the business, along
with the professionalism and work ethic you bring to
our business every day. As we continue to grow, it is
critical that we maintain our standards, image, and
professionalism. We must be the very best on the road
with our driving behaviour, Health & Safety in depots,
customer sites and compliance.
Transport New Zealand
Nic Kay
Thank you for your commitment, passion, and energy
you bring every day to ensure an amazing service and
customer experience is delivered!
We thank you for making a difference and the support
that you and your families provide.
Things to think about:
1. Our image is everything – protect it by ensuring our
buildings, fleet, and team look the best! “The standards
you walk past are the standards you set.”
2. We are a network business – we lift quality across
every branch. Don’t be the weakest link.
3. Sales – we are a growth-focused business, and
everyone is a salesperson.
4. Take opportunities – step up and take the opportunity
to develop your career.
5. Look after each other to ensure health, safety and
well-being in and out of work.
17
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MAINFREIGHT TEAM REVIEW // JULY 2024
MAINFREIGHT TEAM REVIEW // JULY 2024

CLAIMS PERFORMANCE
If your branch is below the Total Company number, then you are below average.
Make sure you and your team members work hard this year to be above this line.
To MarTo SepTo MarTo MarTo SepTo Mar
Branch202420232023Branch202420232023
Metro Christchurch24,379 41,343 7,316 Masterton6,730 13,114 8,450
FTL South Island7,4466,6850Hastings6,164 15,473 1,544
Metro Auckland6,339 8,039 7,416 Oamaru3,964 2,636 2,525
Seaview2,525 1,997 1,134 Metro Auckland3,436 4,289 4,563
Chem Auckland2,165 2,364 2,534 Levin3,350 3,058 1,865
Neilson Street2,131 1,230 118 Whakatane3,219 3,732 3,701
Hastings1,853 3,165 714 Christchurch3,038 4,048 2,692
Gore1,268 3,371 693 2Home Auckland2,714 2,018 2,762
Gisborne1,239 765 787 Chem Auckland2,679 4,353 2,406
Rotorua1,229 1,106 1,068 Whanganui2,522 3,235 2,125
2Home Auckland1,164
1,056 1,193
Seaview2,300 1,618 2,657
2Home Christchurch1,161 1,090 1,343 Wellington2,053 2,139 1,613
Masterton1,157 1,135 1,048 Tauranga1,998 1,256 1,404
Mobile Hire1,152 730 897Metro Christchurch1,936 2,109 3,708
Oamaru1,036 1,314 887 Rotorua1,927 2,420 1,689
Timaru973 1,068 699 Gore1,810 1,718 2,422
Hamilton957 852 609 Hamilton1,807 1,560 1,009
Levin893 991 872 Ashburton1,740 1,535 1,391
Tauranga828 721 657 New Plymouth1,650 1,732 1,426
Invercargill822 884 565 Timaru1,561 1,533 1,599
Greymouth762 1,120 609 Owens Auckland1,541 1,409 1,366
Dunedin748 762 782
Palmerston North1,466 1,316 943
Napier734 749 680 Cromwell1,46201,648
2Home Hastings7097133,917Hobsonville1,444 1,399 864
Palmerston North675 551 833 Thames1,437 1,601 899
Total Company667 666 603 FTL South Island1,4367817,420
Owens Auckland666 718 440 Auckland1,430 1,773 1,013
Wellington635 618 623 2Home Hastings1,4199733,875
Thames627 460 431 Total Company1,393 1,408 1,178
New Plymouth617 674 737 Napier1,359 1,441 1,228
2Home Tauranga597 00Taupo1,339 1,398 1,756
Whanganui553 1,063 553 Greymouth1,240 1,560 701
Hobsonville544 628 534Invercargill1,218 1,247 988
Auckland543 581 584
Dunedin1,209 1,501 1,516
Owens Christchurch527 504 510 2Home Christchurch1,156 1,433 961
Whangarei523 564 556 2Home Wellington1,113 1,262 416
DF Christchurch489 507 496 Blenheim1,061 960 821
Christchurch483 504 548 Owens Christchurch917 918 913
Nelson483 448 306 DF Auckland853 868 937
Mobile Auckland4630510 DF Christchurch798 849 778
Taupo440 363 280 2Home Hamilton789 00
Kaitaia438 434 196 Mobile Auckland7180164
Cromwell4370513 Gisborne634 565 710
Blenheim425 489 470 Whangarei609 605 859
Ashburton365 424 634 Nelson560 539 370
2Home Wellington
346 348 211
Kaitaia485 521 536
DF Auckland324 298 338 2Home Tauranga432 00
Whakatane324 438 375 Neilson Street110 78 106
2Home Hamilton233 00Mobile Hire79 140 100
FTL North Island104014 FTL North Island2311
2Home Levin052102Home Levin01,3180
Metro Wellington000Metro Wellington002,139
If your branch is below the Total Company number, then you are below average.
Ensure you and your team work hard this year to be above this line.

Outward Consignments Per ClaimInwards Consignments Per Claim
The War Memorial Theatre
provided a grand backdrop for
the recent Superhero Awards
held in Gisborne. The awards
honoured everyday people who did
extraordinary things in the wake of
Cyclone Gabrielle last year.
As the region reflected one year
on from the devastation left in
Gabrielle’s wake, Gisborne Mayor
Rehette Stoltz reflected that it
was important to show Tairāwhiti
some aroha and give thanks to the
amazing people in the community
who supported other whānau in
need to get through in the aftermath
of Cyclone Gabrielle.
She shared heartwarming
and heartbreaking stories of
outstanding acts and contributions
with the crowd. “This time last year,
everything that could be broken
was broken. But we know how to
look after each other in this region”.
Our Mainfreight Gisborne team
were the recipient of a Superhero
Award for their assistance in
sourcing and bringing in 100
Starlink units directly after the
cyclone.
Superhero Awards
Gisborne
The Books in Homes Board recently
travelled to Gisborne for the first
board meeting of 2024. They were
hosted by Kaiti school in central
Gisborne, and welcomed with a
Waiata and Haka from the kids.
Heath Woollett and Sally Taylor
from our Gisborne branch, together
with Gregg Conning from FTL New
Zealand came out to cook lunch for
the kids.
Books in Homes are always looking
for sponsors for schools throughout
the country to be able to deliver
more books every year. If you can
help here, please get in touch with
the Books in Homes team.
Books in Homes
Board visit to Kaiti
School Gisborne
Receiving Superhero Award
Sally, Heath, and Wietske receiving the award from Mayor Rehette Stoltz
and Business Applications Team
Mainfreight Invercargill completed
a project in conjunction with
NIWA and DART (Deep-Ocean
Assessment and Reporting of
Tsunami) to deliver tsunami buoys,
measuring 15m3 and four tonnes
each, to Bluff at the bottom of the
South Island for deployment on
a vessel 120km south of Stewart
Delivery of Tsunami
Buoys
Island. Pictured is our Owner
Driver, Ricky Wylie, strapping down
one of the two buoys for delivery
to the Port of Bluff. The project
spanned six weeks as the buoys
were assembled at Mainfreight
Invercargill by Australian
technicians from DART and NIWA,
having arrived by shipping container
from Australia through Mainfreight
Air & Ocean. A great example of
our full supply chain offering.
Kaiti School pictured with the Books in Homes Board
Gregg Conning, FTL New
Zealand, cooking up a feast
To MarTo SepTo MarTo MarTo SepTo Mar
Branch202420232023Branch202420232023
Metro Christchurch24,379 41,343 7,316 Masterton6,730 13,114 8,450
FTL South Island7,4466,6850Hastings6,164 15,473 1,544
Metro Auckland6,339 8,039 7,416 Oamaru3,964 2,636 2,525
Seaview2,525 1,997 1,134 Metro Auckland3,436 4,289 4,563
Chem Auckland2,165 2,364 2,534 Levin3,350 3,058 1,865
Neilson Street2,131 1,230 118 Whakatane3,219 3,732 3,701
Hastings1,853 3,165 714 Christchurch3,038 4,048 2,692
Gore1,268 3,371 693 2Home Auckland2,714 2,018 2,762
Gisborne1,239 765 787 Chem Auckland2,679 4,353 2,406
Rotorua1,229 1,106 1,068 Whanganui2,522 3,235 2,125
2Home Auckland1,164
1,056 1,193
Seaview2,300 1,618 2,657
2Home Christchurch1,161 1,090 1,343 Wellington2,053 2,139 1,613
Masterton1,157 1,135 1,048 Tauranga1,998 1,256 1,404
Mobile Hire1,152 730 897Metro Christchurch1,936 2,109 3,708
Oamaru1,036 1,314 887 Rotorua1,927 2,420 1,689
Timaru973 1,068 699 Gore1,810 1,718 2,422
Hamilton957 852 609 Hamilton1,807 1,560 1,009
Levin893 991 872 Ashburton1,740 1,535 1,391
Tauranga828 721 657 New Plymouth1,650 1,732 1,426
Invercargill822 884 565 Timaru1,561 1,533 1,599
Greymouth762 1,120 609 Owens Auckland1,541 1,409 1,366
Dunedin748 762 782
Palmerston North1,466 1,316 943
Napier734 749 680 Cromwell1,46201,648
2Home Hastings7097133,917Hobsonville1,444 1,399 864
Palmerston North675 551 833 Thames1,437 1,601 899
Total Company667 666 603 FTL South Island1,4367817,420
Owens Auckland666 718 440 Auckland1,430 1,773 1,013
Wellington635 618 623 2Home Hastings1,4199733,875
Thames627 460 431 Total Company1,393 1,408 1,178
New Plymouth617 674 737 Napier1,359 1,441 1,228
2Home Tauranga597 00Taupo1,339 1,398 1,756
Whanganui553 1,063 553 Greymouth1,240 1,560 701
Hobsonville544 628 534Invercargill1,218 1,247 988
Auckland543 581 584
Dunedin1,209 1,501 1,516
Owens Christchurch527 504 510 2Home Christchurch1,156 1,433 961
Whangarei523 564 556 2Home Wellington1,113 1,262 416
DF Christchurch489 507 496 Blenheim1,061 960 821
Christchurch483 504 548 Owens Christchurch917 918 913
Nelson483 448 306 DF Auckland853 868 937
Mobile Auckland4630510 DF Christchurch798 849 778
Taupo440 363 280 2Home Hamilton789 00
Kaitaia438 434 196 Mobile Auckland7180164
Cromwell4370513 Gisborne634 565 710
Blenheim425 489 470 Whangarei609 605 859
Ashburton365 424 634 Nelson560 539 370
2Home Wellington
346 348 211
Kaitaia485 521 536
DF Auckland324 298 338 2Home Tauranga432 00
Whakatane324 438 375 Neilson Street110 78 106
2Home Hamilton233 00Mobile Hire79 140 100
FTL North Island104014 FTL North Island2311
2Home Levin052102Home Levin01,3180
Metro Wellington000Metro Wellington002,139
If your branch is below the Total Company number, then you are below average.
Ensure you and your team work hard this year to be above this line.

Outward Consignments Per ClaimInwards Consignments Per Claim
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MAINFREIGHT TEAM REVIEW // JULY 2024
MAINFREIGHT TEAM REVIEW // JULY 2024

Mainfreight Port Ops Auckland has just taken
delivery of their brand-new reach stacker from
Hyster for their new Alderman depot.
Arron Davis took control for its “maiden flight.” It
is very different from our old machine—it has a
lot of digital control, and the power of this beast
is just amazing!
Reach Stacker
Mid-December to the end of January saw us take on
chilled work between Central Otago and Auckland.
With the expansion of our ‘orchard to packhouse’
local movements in chilled gear this year, the team
at Mainfreight Cromwell moved approximately 650
tonnes of cherries in six weeks. This was completed
using a couple of chilled curtain siders across the
region. We are looking to add to this fleet next year
to increase our offering locally. As this market is very
similar to what we do with the grape harvest, and
believe we can scale it accordingly to work alongside
the local packhouses.
This project saw us working with FTL, and utilising
backloads for the chiller units they have put on.
Collectively, our teams managed to move 403
tonnes of export cherries this year, with one of our
customers running three units weekly into Auckland
alone. This was also all done in six weeks.
Cherries Galore
Cherries Galore
This is the first year our Tauranga branch has done
charter loads (palletised linehaul) from packhouse to
the wharf, and the containerised reefer cargo from
packhouse or coolstores directly to the container
terminal at the Port of Tauranga.
Mainfreight has committed two dedicated units to
the charter work, and two dedicated units to the
container work. Charter volume is approximately
2,000 pallets per week, and container volume is
currently forecast at 1,400-1,500 TEU per week. The
total season estimate is 750,000 pallets and 20,000
containers.
Loads come from as far south as Gisborne, and as
far north as Kerikeri.
Charter Loads
Tane from Mainfreight Whanganui has recently
moved into this Mainfreight-branded Tractor unit
and Flatbed Quad. Prior to this, Tane started his
Mainfreight career in the store, and eventually
became a local Owner Driver in a 6-wheeler.
Tane has been up and down the country doing all
sorts of deliveries to our customers.
Tane and his Flatbed Quad
It is exciting to see this model work. Demonstrating our
capability to move fruit from the orchard all the way to
the final destination. Utilising our international network
opens up potential opportunities in other summer fruit
industries.
Tane Orange and Black Coils
This load is orange and black coils destined for Wellington
Tane picking up from a beekeeper in Durie Hill Whanganui
destined for Napier
Tauranga
Nowadays, many products are secured and protected
with polystyrene, which is difficult to recycle and
dispose of. At Mainfreight 2Home in Christchurch, we
recently invested in the latest Polystyrene Compactor
from Miltek: EPS2000.
Our Mainfreight 2Home brand specialises in two-man
deliveries, providing customers with a reliable and
efficient service. We recently added an unpacking
service for our customers, meaning our drivers
unpackage the freight, place the product in the desired
room and remove the rubbish.
All the packaging is returned to our site, sorted, and
recycled appropriately. Once sorted, polystyrene
packaging is put through the compactor.
Our compacter can reduce the volume by a factor of 40
and can compact up to 70kg per hour.
This turns the compacted polystyrene into a commercial
commodity, which is not only environmentally
responsible but also economically beneficial.
Revolutionising Recycling
Efforts
Jared Sherwin operating the Polystyrene Compactor
Polystyrene Compactor, Mainfreight 2Home Christchurch
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20
A SPECISLTHNHI ANCIKSIONFFNRMD2N3534
A SPECISLTHNHI ANCIKSIONFFNRMD2N3534

“Sometimes you will never know the value of a
moment until it becomes a memory” – Dr Seuss.
Take time to stop and appreciate where you are, who you
work with and the company you work for. It is easy to
get caught up in the hustle and pressure of modern life,
missing the opportunities to connect with those we spend
the most time with, and appreciate our surroundings.
The simple art of conversation with our workmates is
being replaced with staring at cell phones at break time,
missing the opportunity to develop personal connections.
Instead of living in the moment, we are becoming more
disconnected and attracted to an artificial world where
we miss connecting with colleagues, not reaching our
potential as individuals, and missing the opportunity to
empower the work environment.
Culture is a critical pillar of Mainfreight: the way we do
things around here, providing the horsepower for getting
the job done and setting out who we are as a company.
A key part of creating a vibrant culture is through team
bonding, engagement in team activities, empowering
the individual to make decisions, and clearly defining
and understanding the shared vision. Communication
and participation are critical to ensuring we have an
enjoyable and progressive work environment, as we do
not remember days; we remember moments.
The past 12 months have provided our New Zealand
Warehousing team with plenty of challenges and change.
Leadership changes have recharged and injected vitality
across our branch network. External cost pressures
from suppliers, continued elevated inventory levels and
softening local demand for goods are a sample of issues
impacting our team. Thank you to everyone for your
support, and for making this business a successful and
fun place to work.
Key Areas of Focus for 2024/25:
1. Warehouse image
2. Operational standards
3. Quality – stock control and inventory accuracy
4. Communication – PAT meetings and customer
engagement
5. Structure – right team in the right role
6. Team training – create pathways, continue to learn
7. Sales, Sales and Sales
Our business focus remains simple - delighting our
customers with quality service whilst achieving a fair
financial return.
The key to continued growth lies in our sales
pipeline as we look to expand our property portfolio
on the back of increased enquiries for outsourced
services. We are making investment decisions to
ensure additional capacity is available to cater for
future growth. In the last year, we have increased
our operational footprint with the opening of the
Favona Warehouse in Auckland and the McAlpine
Warehouse extension in Christchurch.
Thank you to everyone in our Warehousing business
for your ongoing dedication and commitment to
making this a special team to be part of.
Warehousing New Zealand
Brynley Riches
Landing Drive Beach clean-up
with Sustainable Coastlines at
Te Atatu Peninsula – Ideas Day
March 2024.
Beach Clean-up
L-R: Ashwin Ramaswamy, Brianna Hamilton, Cody Watts, Luke Rudolph, Todd Feng, Arthur Hoeft
23
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MAINFREIGHT TEAM REVIEW // JULY 2024
MAINFREIGHT TEAM REVIEW // JULY 2024
Clarke with his daughter Grace
Earlier this year, Clarke Hegan,
Branch Manager at Manu Street,
confirmed his shift to the USA to
take on the role of Operations
Manager at Mainfreight Transport
Chicago.
Clarke has had several roles in
New Zealand, starting in Dunedin,
then moving to Wellington and
Cromwell, and finally relocating
to Auckland. Along his journey,
Clarke has been integral to turning
those branches around, creating
a positive work culture with
solid financial performance, and
becoming a well-respected Branch
Manager amongst his peers.We
wish Clarke, Caroline and Grace
best wishes for this life-changing
move.
Farewell Petal
Several of our warehousing
branches have gone paperless
for their out-of-town connotes.
Currently, 54% of connotes are
not printed, and we have removed
175,780 pieces of paper.
Cost-saving Initiative
- Paperless Connotes

Our first Team Review newsletter for 2024 is a great time
to reflect on a challenging 2023, and reset ourselves
for what is set to be an exciting year ahead. While our
year-end profit result fell short of the record we set for
ourselves in 2022, we can still be very proud of the
way we have navigated the resetting rate landscape
of 2023, handling more shipments and growing our
market share compared to last year.
We have also taken big steps forward in working
smarter over the past 12 months, using our technology
to find further efficiency in our operations. Our increased
usage of automated task and billing tools has helped
us get more done faster, improving our productivity
despite having fewer team members. Well done to all
of you for embracing these changes, and thank you for
your consistent effort in getting through a tough and
challenging year.
We start the new financial year with plenty to do. With
the freight rate reset of 2023 now largely behind us,
we can already see our sales revenue performance
improving. Our focus has now shifted toward getting
these figures ahead of last year as soon as we can. We
must lift our sales intensity again, prioritise getting out
in the market and in front of customers, and stay true
to our promises.
Quality must also shine through in everything we do,
so think about this in the way we answer the phones,
respond to emails, welcome visitors to our branches
and present ourselves, our facilities, and our company
vehicles to the market. We need to keep a watchful eye
on our customer’s shipments as they move across the
world. Recent Suez Canal challenges and industrial
action at the Ports in Australia have disrupted things
again, however we know we can draw from all the
good things we learnt during the pandemic by keeping
customers informed and finding solutions to any
problems presented to us.
Our network continues to expand with the opening of
offices in India late last year, which gave us a huge
opportunity to learn and improve our service offering in
one of the world’s fastest growing economies. With the
opening of India, our 1Mainfreight (1MF) Air, Perishable
and Less-Than-Container (LCL) Consolidation Service
Road Map continues to advance, and we expect this to
grow to hit 93 weekly 1MF services to and from New
Zealand this year.
Opening more 1MF service port pairs will challenge
freight utilisation inside our LCL containers and
airfreight units. Please pay close attention to how much
freight is sitting in these consols in the days leading up
to departure, and draw in all your last minute hustle,
skill, and energy to get as much freight into our consols
before we close the doors.Our technology stack also
continues to step forward with the recent Shipment
Centre Air & Ocean launch. This delivers a leading
Air & Ocean New Zealand
Paul Riethmaier
edge our customer booking portal and gives customers
a far more efficient way to create Shippers Letter of
Instruction documentation. We have a goal to have 50%
of total shipments booked through Shipment Centre or
via direct EDI connectivity with our customer’s systems.
At the time of writing, around 10% of our bookings are
coming through this portal, so we certainly have plenty
to do.
In closing, we are also excited to move our Auckland
Container Freight Station (CaroTrans CFS) to a new
purpose-built facility in Favona. This will enable us to
transfer ocean containers to and from ports by both
rail and road. A rail-served CFS not only reduces
our carbon footprint, but also speeds up our unpack
availability time for import, and will enable us to offer
later close-off for export customers choosing to ship
their LCL with us.
Challenge ourselves to do the following better:
1. Sales Revenue – We need to get this ahead of last
year as quickly as possible. Time in the market in
front of customers remains a priority. Lifting our sales
disciplines, and regularly hitting our weekly sales call
targets will bring success.
2. Shipment Centre Air & Ocean – Let’s give this new
technology a huge push, and demonstrate its capability
to every customer.
3. Quality - Proactive customer communications, on-
time and undamaged deliveries, meticulous attention
to data integrity in our systems, and immaculate
presentation of ourselves and our assets make all the
difference.
4. Utilisation – With more consolidated freight services
running to and from New Zealand every week, we must
plan our weeks better and make sure we are chasing
last-minute freight into every LCL and Airfreight consol.
5. Smart Billing – Keep using this technology to further
improve our on-time billing performance. We need to
recognise all revenue in the same week a shipment
arrives or departs.
6. Embrace India – Make the most of the first-time
new business sales call opportunities a new location
opening in our network creates.
7. Perishable Network Development - Leverage the
addition of USA to our perishable network, and hunt
out opportunities to grow two-way perishable freight to
and from the USA.
Thanks again, team, for everything you do. Enjoy
reading these pages, which showcase some of the
recent highlights in our New Zealand Air & Ocean
business.
After a dry spell on the concert front, our Christchurch
Airfreight team were about to embark on a massive
week of concert freight.
With only a few weeks to prepare, the onslaught
started on 28 February 2024, with 12 airline units for
Matchbox Twenty and The Goo Goo Dolls. This was
only the entrée to the main event later that week.
Once again we were given the opportunity to assist
with the P!NK concert. Although smaller in volume,
it would be a bigger logistical challenge this time.
Starting with three airline units arriving on Friday 1
March, 2024, followed by two freighters on Sunday/
Monday (compared to three freighters in 2018).
The preparation started in the weeks prior, with
James and the CFS Christchurch team clearing
the majority of containers from our yard and freight
from the dry store to provide the space needed to
stage the airline units for unloading, and 17 hard-
sided trucks to transport the gear to Dunedin. We
also sorted two large hire forklifts, dunnage from the
Auckland Airfreight team and airside access for the
four FTL trucks Lindsay Miller and the FTL team had
arranged.
Then, just when we thought we were 100%
prepared, the freighters were delayed. The first
one was delayed for just an hour, but the second
freighter was postponed by 5 hours. A few WhatsApp
messages and phone calls later, and the team are
prepped and ready to go. Plenty of Red Bull, coffee,
pies, and sandwiches later, the job was done. It was
an amazing team effort by all involved, and the team
who kept our normal day-to-day airfreight moving.
The CFS team also chipped in and shuffled freight
and the FTL team accommodated the last-minute
changes.
Safe to say, the concerts were a success and it was
a job well done.
Concert Work
We have been working with Red Phase since they
first started importing components last year, assisting
with the import of electrical components from Hungary,
Japan, China, and Australia. However, this is only
the beginning. As this takes off here, it then provides
endless opportunities in New Zealand and across the
globe, and we at Mainfreight Air & Ocean Napier are
very excited to be along for the ride.
Red Phase Technologies, a tech start-up located in
Hawke’s Bay, is innovating in the electric vehicle (EV)
charging industry. The company is revolutionising how
EVs are charged. Red Phases’ technology minimises
impact on the local power grid while maximising power
output.

Red Phase’s cutting-edge charging solutions can
power multiple vehicles simultaneously from 200kW-
up to megawatts to meet the future demand for heavy
vehicle charging. Their keystone product, the Prime
unit, has clever technology that prevents costly network
upgrades with a footprint smaller than a carpark.
Red Phase is less than three years old but has a team
of experts with deep roots in the electrical industry
spanning decades. It was able to deploy its technology
quickly because of the team and thanks to forward-
thinking companies like @Z Energy, which partnered
early on with a pilot site in Waiouru. Red Phase was
able to prove its technology, and Z has installed Red
Phase chargers at seven stations across the country,
with more to come.

Motorists should look for the charger’s majestic
“Skyhook” design. This feature simplifies the process
for customers manoeuvring the 6.2m charging cable
over or around vehicles of any size. Red Phase’s
technology is not just needed here in New Zealand;
the company has its sights set on providing its solution
globally, where EV adoption is even higher.
Red Phase Technologies
Example of installed Red Phase Chargers at the Z Station in
Ngatea/Waikato
Stage all set up for P!NK’s Dunedin concert
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MAINFREIGHT TEAM REVIEW // JULY 2024
MAINFREIGHT TEAM REVIEW // JULY 2024

EUROPE
Every week of every year, we set out to beat our
results from the same week the year prior. When
we talk about what makes us Mainfreight, it’s this
ambition and dedication to push ourselves week by
week, year by year. We thrive on this, and it drives
the growth and momentum we have gotten used to.
We ended the last financial year behind the previous
year for the first time in many years. Yes, it was
always going to be tough to beat – but we could
have done better, so we’ve taken the lessons learnt
and taken action to ensure that we’re straight back
into growth mode in the new financial year.
Plenty is happening around the business, and there
is so much to be proud of, so we hope our team and
their families enjoy the brief glimpse of the action
over the coming pages.
The Mainmove rollout is now complete (a big thank
you to the Mainmove team!), and we are starting to
see the benefit of one standard operating system
across our entire transport network. Our talented
dock teams are now fully in control of freight loading
decisions, and are squeezing more freight into each
trailer as a result. This puts loaders “in the driver’s
seat,” meaning faster decision-making closer to
where the action is, and less administration per
consignment, meaning we can increase volumes
without increasing team numbers.
Over the last year, we have either opened new or
moved to larger facilities in the Netherlands, Poland,
Romania and Germany, creating additional capacity
and increased consolidated freight services between
our European and international branches. These
network enhancements are exciting, but there is
room to improve utilisation. Let’s all understand
where utilisation can improve and target freight that
will fill any available capacity in our linehaul, 1MF’s
and warehouses.
The above growth and development only happens
when we all take personal responsibility for quality.
Mainfreight Europe
Ben Fitts
When quality is exceptional, customers are satisfied,
we are efficient, and our sales teams – who are all
pumped up following the recent Sales Conference –
can do what they love to do and be out winning new
customers. Seek to improve quality everywhere,
and don’t walk past something that is not up to our
standards.Seeing the energy and ambition at our
recent Branch Managers Conference was great.
The targets you’ve all committed to for the coming
year indicates confidence amongst the team.
Remember, resilience will come through better
quality, sales performance, and taking action. A big
congratulations to the Born Warehousing team for
taking out Branch of the Year for the second year
running. Winning once is hard enough!
We have a big year ahead, team, and as cliché as
it sounds, get the basics right in every branch, and
there will be no stopping us! Good luck, and have
fun.
If you’re taking a break over the European summer,
relax and enjoy time with family and friends!
Challenge ourselves to do the following better:
1. Why not now?! What have you done today that
you will be proud of tomorrow?
2. Debriefs – Every week, every branch, every sales
rep. Don’t overcomplicate it.
3. Improve utilisation – Plenty of opportunity to
squeeze more freight into our linehauls, 1MF’s and
warehouses. Hustle it. Hunt it out.
4. Take personal responsibility for quality. Own it,
your customers will notice.
5. Make bottom-up decisions—trust those around
you to make decisions. This will be good for your
career and theirs.
We are well into the new financial year. Our
European transport network is ready to handle more
freight. Seventeen new linehaul units have been
added recently. With more freight in our network, we
can increase the density and efficiency. All our team
members play an important role in obtaining more
freight, and working together closely and spotting
opportunities are part of our Mainfreight sales
culture.
When talking about the quality of our service, we
often look at the delivery performance. This, including
the proper shipment statuses, is an important KPI
for measuring our performance, however quality
goes beyond the KPI. It is about delighting our
customers. We can make a difference in all stages of
the process. For that reason, we have launched our
Customer Quality Journey. Familiarise yourself with
it, and spot where you can make a difference. Enjoy!
We continue to develop our technology. Mainmove,
Maintel, board computers and Mainchain are all
connected. Doing things right the first time will enable
us to become more efficient. All this technology is
available to our customers, so let’s make sure we
explain it to them.
In the changing environment we operate in, it is
important to work safely and securely. Ensure that
you are aware of the procedures and guidelines in
your branch. These are there for you and your fellow
team members. We will continue to invest in security
measures to protect our team and our customers’
freight. A good example of this is our latest GPS
tracking. Read on to learn more about this.
There is a lot of positive energy in our branches.
Combined with the KPI measurement of our
performance, we can identify areas for improvement
and fix them.
Thank you for your contribution, dedication, and
service to our customers. We appreciate it very
much. We continue our journey. Good luck, and
enjoy the ride! We wish you and your families a great
summertime.
Transport and Trucks & Drivers
Europe
Frans Zuidgeest
Challenge ourselves to do the following better:
1. There is a lot of freight that fits our network. Go out
to visit customers. We need everyone involved. Do
not underestimate your influence on sales.
2. Bottom-up, share your ideas and actions that make
us better. Positive Action Team (P.A.T.) meetings are
a great way to share and execute.
3. Quality in everything we do, follow the Customer
Quality Journey in all steps. Look after our branding
and immaculate image of our assets and teams.
4. Check freight on the dock. Ensure that dimensions
are correct and charge accordingly. Check the
packaging to reduce damage. Fix it and report it.
5. Create a sense of urgency, get things done and
move on to the next task.
6. Work as one team, talk face to face and by phone
instead of e-mail. Celebrate success!
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MAINFREIGHT TEAM REVIEW // JULY 2024

Guido Staels (left), together with our driver Lorenzo Verburgh,
(right) at the port of Zeebrugge
At Mainfreight we work hard to be eco-friendly, while still
being efficient and affordable. In Ghent, our Transport
branch offers both traditional road transport and greener
intermodal solutions, where we move goods using trains,
ships, and trucks. It’s a smart way to meet our customer’s
needs and take care of the planet at the same time.
Using intermodal transport has many benefits. It helps us
work faster and save money by reducing the time goods
spend sitting around. Customers don’t have to pick
between fast delivery and saving money anymore. Plus,
it’s one of the best ways to do logistics without hurting
the environment. We manage our resources carefully to
minimise our impact on nature, showing our commitment
to a greener future.
In Belgium, we’ve made our transport routes even better.
For example, we’ve shortened the route from Ghent to
the UK hub by shipping from Zeebrugge to Tilbury instead
of driving through a tunnel. This new route reduced road
travel (from 250km to 85km), and significant time for
our drivers. We’ve also made similar improvements for
routes to Leeds, saving even more kilometres.
These changes make it possible for us to serve more
places at a lower cost, being efficient and eco-friendly
while giving our customers the best service possible.
Driving Forward: Mainfreight’s
Continued Pursuit of
Sustainability and Efficiency
Our 80 latest trailers are equipped with a GPS tracking
system directly mounted on the trailers during production.
With this system we can track each individual trailer
independently of which tractor pulls it.
The system is linked to the ABS/EBS of the trailer, and
with that link, we know the weight of the trailer. Especially
with untethered trailers, this helps us identify the status
of trailers on parking as “empty” or “loaded”. The visibility
of the trailers on a map is integrated into our transport
planning portal, where we also track our trucks, enabling
our planners to see trucks and trailers on the same screen.
The new trailers are also equipped with a turtle lock. We
hide the lock in a special block on the rear doors, offering
added protection for our customers’ goods. The GPS
and turtle locks will be installed on all new trailers in the
future. The next step is connecting the Tyre Pressure
Management System (TPMS) to the Telematics system.
TPMS is mandatory on new trailers in Europe registered
after July 1, 2024.
New trailers equipped with GPS
tracking system and
“turtle lock”
All our new trailers will now be fitted with a new GPS tracking
system
New turtle locks on the back of our trailer units
Why not now? That is the question we should ask
ourselves every time we want to postpone a decision.
Do not live in a question mark, but act now. This
proactive and ambitious attitude is especially important
as we seek to double our business within the next
seven years. Neither warehouse capacity nor customer
potential will limit us. We can only limit ourselves.
Every action we take should be focused on delighting
our customers. If we get the balance right, improving
our ROR is a logical outcome.
The ROR is an important indicator of the healthiness
of your branch. While storage and outbound volumes
are slowing down compared to the last couple of
years, cost control is crucial. This requires us to have
a proactive attitude as a team member. If you notice
anything in your branch that can be improved (quality,
efficiency, ergonomics), make sure you discuss this in
your Positive Action Team (P.A.T.) meeting. We need
your input to improve the ROR of your branch and
realise our growth ambitions.
Next to cost control, we have a strong focus on sales. To
grow, we need a stable base of existing customers and,
on top of that, we need more sales. In this newsletter,
you will find a good example of a joint sales effort of all
three of our products. The Big-M meetings in Belgium
are a great example of collaboration and joint sales
successes while having fun. Keep up the good work!
During the Branch Managers Conference in March, our
Born team won the prestigious European Branch of the
Year award for the second year in a row! What a proud
Warehousing Europe
Liane Philipsen
moment. Born stands out by continuously growing the
branch while improving the ROR. Positive feedback
from customers and excellent audit results closed the
deal. Congratulations!
Focus points:
1. Existing customers – Stay in close contact.
Understand what is keeping them awake at night. We
can help!
2. Sales – We all know the drill –
• Target market food and beverage (what makes
the city breathe)
• Go for medium-sized customers (around 5,000
pallet spaces)
• Additional Transport and/or Air & Ocean sales
are mandatory.
3. Proactive team – Increase and reward proactive
behaviour.
4. Cost control – Be critical. Benchmark your costs with
other branches. There is always room for improvement.
5. Delight our customers – Continuous improvement
plans are crucial to keep our customers engaged and
happy.
6. New technology – Big or small, if it can support our
teams and delight our customers, we will go for it!
Thank you, Team, for your passion and dedication.
Enjoy the summer holiday!
For one of our customers in the party accessories industry,
we perform some out of the ordinary value-added services.
The customer uses our Transport and Air & Ocean
network and, occasionally, ships to influencers. Since it
is important to make a good impression on influencer,
we need to ensure the packaging and experience is
complete, so the ‘unboxing activity’ is experienced as a
treat. To accommodate this, our team ordered specific
designated tape and boxes, and add handwritten
notes with a message for the receiver. To complete the
experience, the note is written in the receiver’s language.
Boundless Value-Added
Services
Renata Likker completing the customer experience by writing a message to the receiver
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MAINFREIGHT TEAM REVIEW // JULY 2024
MAINFREIGHT TEAM REVIEW // JULY 2024

During the Big-M meeting in March, the Belgian sales
team gathered in our Warehousing Oostende branch. In
addition to the branch updates and cross-selling activities,
we visited the factory of one of our customers, followed by
a tour of our warehouses.
It was interesting to learn how their factory was organised,
but even more interesting to understand how their supply
chain was managed, and how Mainfreight plays an
important role in their logistics.
On the inbound side, we are involved in transporting raw
materials of the different components to their factory to
just-in-time delivery.
For outbound logistics, Mainfreight handles orders for
finished products to customers worldwide. All distribution
in Belgium and the Netherlands is executed within our
Mainfreight network. As a strategic distribution centre,
we supply all European regional warehouses, and global
sales projects are delivered from our warehouses.
The partnership between Mainfreight and this customer
is built on a foundation of trust and collaboration. Our
visit highlighted the crucial role that Mainfreight plays in
supporting their logistical needs, showcasing the strength
of our partnership in driving success for both companies.
It was a very interesting day for both experienced and new
sales team members!
Big-M meeting Belgium Team
Björn, Elodie, and Lidia form a dynamic trio at Mainfreight in
Oostende, where they bring their culinary talents to the forefront.
Their shared love for cooking, and dedication to teamwork, makes
them valuable to the team. Despite their diverse backgrounds, they
unite in the kitchen to create delicious meals for the team. They have
a culture of inclusivity and collaboration, and are open to new ideas
and suggestions. Getting inspiration from various sources, they
love the challenge of catering to different tastes with enthusiasm
and creativity.
Our dynamic trio Björn, Elodie and Lidia
and their passion for cooking
L-R: Sandro Arena, Aline Draps, Frederik Gielis, Mitchell Stint, Vincent
Coninx, Kristof Fransen, Ward Debeuckelaere, Jules Branswyck, Rudy
Yoka, Wim Foulon, Vladislav Bardukov, Roderik Debou, Stephanie
Baudot, Maarten Vannoppen, Tom De Walsche
L-R: Lidia Sebesteni, Björn Vanderbeke and
Elodie Papain
We have been conducting manual quality control
checks for all orders for one of our customers at
the Zaltbommel warehouse in the Netherlands.
To reduce the number of quality control hours and
enhance overall quality, we initiated the “Pick-By-
Weight” project. True to its name, this innovative
approach involves picking items based on weight
control.
To implement this project, we upgraded several
pick trucks (with short and long forks) by installing
precision weighing systems. Our operational
process incorporates a voice-based picking system
that seamlessly integrates with these modified
trucks. Once the picked products are placed on
a pallet, an immediate quality check by weight is
conducted, and the picker is immediately informed
whether the weight is accurate. The picker receives
immediate feedback if the weight does not align with
the expected measurement, enabling them to verify
and adjust the total number of picked cases or units
before proceeding with another weight check.
This innovative picking approach primarily improves
quality but also increases efficiency, reducing the
need for a quality control check at the end of the
process.
Optimising Quality Control:
The Pick-By-Weight Project in
Zaltbommel
Rodions Naidunovs picking items on one of our modified
pick trucks
Our European Air & Ocean branches are excited for
the new financial year, with opportunities for growth
all around us. This was evident in a recent visit to
our new Munich branch. Driving through Bavaria
highlighted the number of large exporters in the
region, which we are now much closer to with our
local team. Intensifying our network in our existing
markets remains important, and our Born branch is
now operational, handling air and ocean shipments
in the south of the Netherlands.
This newsletter also features the relocation of our
Lyon branch in France. Sandra and her team have
joined our transport branch close to Lyon airport,
which will benefit both teams in terms of quality
and new business development. Collaboration
among our products is essential to growing a bigger
business. In the Netherlands, our new transport team
in Rotterdam are collecting our palletised LCL freight
and loading our Rotterdam export ocean freight
consolidations. The transport team in ‘s-Heerenberg
have added to their container haulage fleet, and the
Rotterdam branch is supporting this investment with
an increasing number of import FCL deliveries.
The Branch Managers and Sales Conferences’
provided the opportunity to reflect on the last
financial year. It was great to have Carlo Pons from
Air & Ocean take out the prestigious European Sales
Team Member of the Year award. Carlo manages
a successful sales team in Rotterdam whilst also
leading from the front in terms of new business. The
conferences also gave us the occasion to set some
targets for this year, which centre around growing
the number of customers that use our services. Our
focus is on increasing sales activity, introducing
more customers to our exceptional technology suite,
and getting more customers using our air and ocean
1MF consolidations.
In building our sales pipelines, targeting industry
verticals that require reliable, quality driven service
is important. This includes wine and beverage
products, and our European teams continue to
add new customers and service offerings for this
industry. We have included an article about the
recent ProWein fair in Germany, where our teams
met with several of our wine customers from around
the world.
Thank you to our EU and international teams for
your hard work and commitment!
Air & Ocean Europe
Brad Russell
Challenge ourselves to do the following better:
1. Sales Culture – Create an environment where
everyone is hunting new business in your branch.
Have some friendly competition while supporting
each other.
2. Payment Terms – Stay strong against onerous
terms. We are a quality business and must be paid
on time. We pay our suppliers in 30 days and expect
the same from our customers.
3. Return on Revenue – Our ROR measures our
profit performance, so let’s challenge ourselves to
improve in all areas.
4. Succession – We need successors in all roles
to keep growing our business and promoting from
within.
5. 1MF Utilisation – We have done well in increasing
the number of our air and ocean consolidations, but
we must ensure they are departing full every week.
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MAINFREIGHT TEAM REVIEW // JULY 2024

L-R: Doreen Ng, Billy Zhang, Matt Bloom, Cary Chung
We recently opened our new Air & Ocean branch
in the south of the Netherlands. It is located in Born
(Limburg province) and is based in our warehousing
facilities.
Born is quite a beautiful historical area of the
Netherlands, where the landscape becomes a bit
hilly. Limburg is relatively small, with a population
of 1.2 million. Business-wise, it is famous for its
concentration in the chemical, pharmaceutical, and
agricultural industries, which is a great match for the
verticals we aim to develop globally.
It was quite a tough start from zero, however we’ve
done well with the support from our European
support team and our Warehousing team in Born.
The Warehousing team expanded their facility last
September, and we worked closely on our new office
renovation plan.
Last October we started handling ocean freight
Opening of our Air & Ocean
Born branch
After several years of working alongside our transport
team, last December we moved into their premises
in Pusignan, close to Lyon St. Exupery airport.
We were given an enthusiastic welcome, and we
plan to pool our teams and strengths in the south
of France’s territory. This move will provide us with
greater visibility locally and enable us to share our
expertise. It’s great to be working in the same place,
eating together, and helping each other out.
There are many projects in the pipeline, including
working together on our pick-ups and deliveries, and
creating new expertise for our local consolidation
and deconsolidation.
Thank you to Achille Merceron and his team for
being part of the One Mainfreight Lyon adventure.
Relocation of our Air & Ocean
Lyon branch
L-R: Luke Aben, Gilyam Aarts, Denis Scherbakov,
Jack Harris
Back Row L-R: Ines Saiah, Ugo Manzato, William
Frenaison, Eve Lignini Front row L-R: Mona Lelorrain,
Neslihan Bekdemir, Sandra Brun, Othmane Kadiri
Mainfreight Europe joined the ProWein fair in
Düsseldorf, Germany. Beverages is a solid worldwide
vertical, and ProWein is the place to build on this
vertical further.
For 30 years, ProWein has been the only trade
fair for wines and spirits covering the entire global
market. Over 5,400 participants from 65 countries
participated in the fair. We started by focusing on
participants that are based in Europe, Australia and
New Zealand, regions Mainfreight have offices. On
Monday, Ben, Ivo, and Hubert attended the fair, and
on Tuesday, Mainfreight was represented by Maarten
and Hubert. We met with potential customers, and
also connected with customers for whom we have
been trading for many years already. This resulted in
many new introductions, leads, and insights into the
latest trends in the wine and spirit industry. Follow-
up meetings have been planned, and ProWein 2025
is already in our calendar.
Mainfreight visit to ProWein
(ProWine) March 2024
ProWein Conference 2024
shipments for local customers, and recently added
air freight services.
We have a great multinational team which gives us
many advantages, such as sharing experiences and
learning from each other. So far, there are four of us,
three of whom are in operations – Jack, Luke, and
Gilyam.
We are at the beginning of a very exciting journey in
the big world of freight forwarding. We are well set
up and ready for the challenges ahead!
ASIA
Thank you, team, for another great year—a
challenging one from which we have learned so
much. This last financial year was also like no other.
We must continue to focus on providing exceptional
service, and build stronger foundations that will
enable us to continue to grow.
With the new financial year upon us, we have some
good momentum and must keep our focus on the
things that have gotten us here:
1. Commercial developments:
• Strong sales pipeline.
• Focus on network.
• Airfreight, 1MF, Imports.
• Engaging our leaders on sales calls.
• Key Account team.
• Stability over “ONS”.
2. People
• Promoting from within.
• Employ the right people who fit into our
culture.
• Let the individual decide.
3. Focus on margin returns.
Team, to finish, the past year has been challenging.
We are an international business, and have grown
so much over the last couple of years. We must
continue to lift our game, benchmark ourselves to
the best, and beat that year-on-year!
Thanks to all our team and your families. I am looking
forward to another remarkable year ahead!
Mainfreight Asia
Cary Chung
We were thrilled to welcome Matt Bloom, CaroTrans
President, to Hong Kong and Southeast Asia! His visit
strengthens relationships with our dynamic Asia team,
and underscores the exciting development opportunities
between the US and Asia. This trip marked a significant
milestone as we gradually progress towards enhanced
business engagements after recent global challenges
Matt Bloom, CaroTrans
President – Visiting Asia
Mainfreight Hong Kong was honoured to sponsor
the Kiwi Ball, held by the New Zealand Chamber of
Commerce in Hong Kong (NZCCHK). Our team had
the pleasure of participating in this wonderful event.
We enjoyed the delicious cuisine and captivating
Kiwi performances throughout the night, fostering
valuable networking opportunities with partners and
customers from New Zealand.
Kiwi Ball
Mainfreight Hong Kong
Our team attending the Kiwi Ball in Hong Kong
Front L-R: Sophia Wong, Dan Tsui, William Lai, Henry So
Back L-R: Cyan Leung, Jacky Lam, Noel Kong, Duncan
Tang, Michelle Wong, Tony Lau
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MAINFREIGHT TEAM REVIEW // JULY 2024

Back Row L-R: Omkar Dalvi, Franky Lui, Cary Chung, Joe Cheng, Ajay Shukla,
Sandeep Joshi Front Row L-R: Doreen Ng, Shabnam Chaudhry, Sakshi Singh,
Jeanying Ng, Jolynn Bey, Rebecca Vuksanovic, Abhay Agarwal
L-R: Cary Chung, Graham Rouse, Ajay Shukla
Our first office in India officially
opened late last year, representing
a promising opportunity for
Mainfreight to establish a highly
Mumbai Air & Ocean
Office | First Office in
India
successful Air & Ocean freight
operation in India. Our office is in
Mumbai, just 1.5km from Mumbai
International Airport in Times
Square, providing easy access to
the airport area.
We are fully equipped to handle both
exports and imports. Additionally,
Mainline Singapore participated
in Transport Logistic SEA as
an exhibitor. Transport Logistic
Southeast Asia is a prominent
platform in the region for showcasing
our products and services in the
logistics and transport industry.
This was the first time the event has
been held in Singapore.
Participating in this exhibition
provided valuable opportunities
to connect with potential clients,
Transport Logistic
SEA as an Exhibitor
| Mainline Singapore
Our Team ready to tell everyone about
what Mainfreight has to offer.
L-R: Sommai Lek, Ajay Shukla, Doreen
Ng, Shaun Tan, Jasper Tee, Adrian He,
Billy Zhang
explore partnerships, and stay
updated on industry trends.
Our experience as an exhibitor
at Transport Logistic SEA was
positive. We had the opportunity to
engage with a diverse audience of
industry professionals, showcase
our products and services, and
network with potential clients
and partners. Additionally, we
encountered numerous suppliers
and vendors actively seeking
partnerships, aiming to establish
us as their potential clients. Most
importantly, the exhibition provided
a valuable platform for us to raise
brand awareness and establish
meaningful connections within the
industry.
Our Malaysia and Shanghai
branches achieved the Good
Distribution Practice (GDP)
certification at the end of 2023,
demonstrating our commitment
to quality and excellence in
pharmaceutical distribution.
Achieved the Good
Distribution Practice
(GDP) certification
| Mainfreight
Malaysia and
Shanghai
Our teams gathered to celebrate
International Women’s Day.
Mainfreight Shenzhen branch
carefully prepared flowers and gifts
for each woman in our team to
show our gratitude. Their strength,
independence, and self-confidence
in their work brings endless energy
and creativity to the company, and
countless bright colours to our team.
Celebrating
International
Women’s Day
Mainfreight Shenzhen celebrating
International Women’s Day
Mainfreight Malaysia
L-R: Jensce Tan, Jin Ang, Ian Liang,
Penny Lim
Mainfreight Shanghai
L-R: Peter Koo & Joan Ji
Mainfreight Malaysia collaborated
with our team in Sydney to move
our first perishable airfreight
shipment of yoghurt to Kuala
Lumpur. Through thorough planning
and close monitoring, we overcame
the challenges of preserving the
freshness of temperature-sensitive
products during transit. Our
dedicated team assisted with bottle
labelling and arranging delivery with
cold trucks to ensure each yoghurt
shipment arrived fresh and ready
for consumption, demonstrated we
can provide businesses with new
opportunities to expand their reach
and meet consumer demands.
Perishable Airfreight
to Kuala Lumpur
First Perishable Shipment handled by our
team in Malaysia
Our team in Qingdao have taken
on the task of exploring articles on
spoken English aids in mastering
diverse oral expression techniques
and enhancing English listening
and speaking proficiency.
Each week, a team member takes
a turn providing practice materials
covering fundamental sentence
patterns and expressions in spoken
English. We each record ourselves,
engage in a retelling, and conduct
a self-comparison. At the end of
the week, the material provider and
Jason (who possesses native-like
spoken English due to studying
in Australia) act as an assistant,
offering evaluations and assistance
Weekly Spoken
English Corner
Activity
Leaderboard on display in our Qingdao
office
With the expansion of our sales
team, this year marked our largest
ever Asia Sales Conference, held
in Hong Kong over three days.
The event was filled with inspiring
moments, insightful discussions,
exciting announcements, and
engaging team building activities,
all aimed at charting the course for
a successful year ahead. Our team
came away feeling recharged,
refocused, and ready to conquer
new challenges. A big thank you to
everyone who made this event a
great success!
Asia Sales
Conference
Our Team participating in a group activity at our Sales conference
The attainment of GDP certification
reflects our unwavering dedication
to upholding the highest standards
across all our operations. It is a
testament to our relentless pursuit
of quality and reliability in serving
our valued partners and customers.
We look forward to delivering
outstanding service and reliability
to meet the evolving needs of our
partners and customers. Cheers to
this milestone and the continued
pursuit of exceptional service and
reliability for our valued partners
and customers!
in improving pronunciation and
fluency. The individual showing
the most improvement compared
to the previous week receives a
commendation.
Through weekly practice sessions,
everyone enhances their English
proficiency by actively engaging in
listening, reading, and speaking.
we have seamless connectivity with
customs, allowing us to ship goods
within stipulated timelines and providing
a significant advantage to our customers.
Our team in Mumbai is excited about
future business opportunities and looks
forward to adding value to our network.
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Be comfortable with being uncomfortable...
Truth and courage often go hand in hand, and in
many cases, they are things that make one feel
uncomfortable. Improvement requires self-reflection,
listening, learning, and, for many people, taking
accountability through action.
Our USA Transport business is on the path toward
improving quality, culture, and profitability, and we
are making progress. Despite the efforts of many, our
results in the past 12 months have not been acceptable,
and there remains plenty to do.
Let’s remind each other that every day at Mainfreight
provides us with an opportunity to improve, to learn
or experience something new about business or life,
and to achieve results we can be proud of. No matter
what you are going through, or how your business is
performing, there is always an opportunity to improve.
What more can you do to help us grow and be
successful?
The best way to improve is to do the very best you
can as an individual, learn what is expected of you,
and understand your contribution to the team, branch,
and our business. Don’t wait – start today. Look in the
mirror, not out the window. First, me, then us.
As we move into the 2024/25 year, our overall approach
is simple: let’s focus on our operational quality, sales
growth, and consistency of service across our network.
If we focus on these things, our results will follow.
Bring your energy, have fun, and help our team and
customers achieve the results we all deserve. Look
after our team, our drivers, and our customers. Make
your branch stand out for the right reasons!
With a recent focus on communication and getting
our team more involved, we decided to share the
importance of Positive Action Team (P.A.T.) meetings.
The team has had some carry cards made up to help
with the best way to run one, and some tips for effective
results.
AMERICAS
It’s time we look forward, put a line in the sand, and hold
ourselves to a much higher standard than in the past.
We know we’re better than our current results reflect,
however, numbers matter. Change is taking place, and
it’s exciting, but it’s important we push forward with
pace and chip away at all the areas still needing our
attention.
Remember, we are not about quick wins, but rather about
building an enduring business on the right foundations
to support our growth for the next 100 years. Let’s not
beat ourselves up over our performance during the last
couple of years, but rather learn from our lessons and
ensure we never find ourselves in this position again.
As we look to the year ahead, it’s about getting our
basics right and ensuring that quality is the cornerstone
of everything we do. We should all look in the mirror
and ask ourselves whether we could’ve done better—if
the answer is yes, then let’s make that happen.
Likewise, please ensure we review our stat packs
regularly and compare ourselves against the best
branches globally. When needed, don’t be afraid to
look to your team mates around the world for help.
Are we offering solutions that meet our customer’s
needs, or do we approach these discussions thinking
we already know what our customers want? Let’s
challenge the status quo, listen to our customers, and
then implement a solution that knocks it out of the park.
We have a special group of people at Mainfreight,
so let’s use our team and our lack of bureaucracy to
deliver something truly special for our customers.
Sales must be at the forefront of our minds, day in and
day out. Our network has capacity: our Transport teams
have underutilised linehauls, our Air & Ocean and
CaroTrans teams have underutilised consolidations,
and space is available within our warehouses. We
need to be laser focused in our sales approach so
that any new business goes into filling these units
and warehouses. Doing so will immediately impact
our bottom line and, in turn, lead to a much-needed
improvement in our ROR.
In line with the above, we have 79 branches across
four countries, yet we rely on the USA for profit. We are
not new to Canada, Mexico, and Chile, where we have
been for 12, 10, and five years, respectively. As in the
USA, we remain small in these huge markets and need
to find growth quickly. It is not enough to just be on the
ground there; it’s time we tackle this challenge head-on
Mainfreight Americas
Jason Braid
and do something different.
We are excited about the year ahead. As you will see
in the following pages, there are lots of great things
happening. New warehouses, new cross-docks, new
customers, new solutions, and team members are
stepping up and taking on some significant roles. That
said, the year ahead will be challenging. It’s about
staying focused and committed to the challenge, and
finding ways to improve day in and day out. We don’t
expect miracles, but we do need to see consistent and
continuous improvement.
Remember, team, once we find real momentum in
these large markets, we’ll do all we can to hang on for
the ride.
In the months ahead, let’s focus on these key
points:
1. Culture — Our work on strengthening our culture
will never be done, and we need to tweak it daily.
Remember, it needs to be bottom-up, and the little
things matter.
2. Sales success comes from being relentless,
consistent, listening, following up when we say we will,
and not being afraid to knock on one more door. Let’s
all spend more time in front of customers.
3. Every branch needs to find a way to be profitable. We
currently have too many underperforming branches.
Just getting this right will significantly improve overall
results.
4. Keep working as a team and selling our supply chain
offering. We’re doing better, and it’s great to see our
teams working together, but it’s only the start. The
opportunities for growth within our network remain
immense.
5. Work on our succession plan now. Please don’t wait
until it’s needed. We only promote from within, and we
need the right succession plan in place to grow.
6. Get our quality right, and almost everything else will
come easily. Please be objective in your approach to
this—we can all do better.
We’re getting there, team. It’s not easy, and there’s lots
of work still to be done, but we can feel a change taking
place. Let’s keep going!
Thanks team!
Americas Tranport
Mitch Gregor
P.A.T Cards - remember it’s bottom up, not top down! Share
ideas
Our 10 Goals for 2024/25:
Some simple goals for the year ahead and key areas of
focus include:
1. Quality – Get it right in your branch. Hit your targets
every day, week, and month.
2. Delivery performance, on-forwarding, arrival and
departure times, load quality and stocktakes.
3. Culture – It’s what people do when you’re not watching.
It takes ongoing effort.
4. Profit – Achieve your profit pledge in 2024/25.
5. Manage and know your costs for everything - own
your overheads.
6. Audit Score – Minimum 80% overall plus 100% critical
= open book exam.
7. Accounts Receivables for 45+ days should be under
10%.
8. Sales growth, sales mindset – get involved in sales.
Delight our customers.
9. Contribute toward the growth of the supply chain –
support your mates.
10. Look after our team, promote from within, and create
careers for our people.

Thank you to everyone in our USA Transport business
for your continued commitment to our business – and
thanks to our Drivers, we cannot do this without you!
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MAINFREIGHT TEAM REVIEW // JULY 2024
MAINFREIGHT TEAM REVIEW // JULY 2024

We recently brought our leadership team from
across the country to Chicago for our annual Branch
Managers meeting. We took a collaborative approach
to bring each of our business units, Air & Ocean,
CaroTrans, Warehousing, and Transport, closer
together, with the theme of quality in everything we
do.
Key topics at our Branch Managers Meeting
• Setting the scene and feedback
• A scorecard review of our quality and
financials
• Finance our targets and goals
• Quality and depot systems
• Projects and infrastructure updates
• Our Owner Drivers and gear
• Sales and customers
• Our people
Branch Managers Catch-Up
2024 = quality in everything we
do
Americas Branch Management Leadership Team 2024
– Chicago, Illinois
Following our Branch Managers' Conference, we
decided to gather our key operations leaders from
around the business for the first time.
Led by Shane Michalick, who coordinated an action-
packed and hands-on experience, plenty was covered,
including a commitment to quality and a promise to
each other to help improve our operational results.
It was a great opportunity to get to know each other,
clear the air, share ideas and align our approach to
quality across our Transport network. Close friendships
were formed, and phone numbers were exchanged.
The Operations Manager agenda covered several
key topics, including an overview of our business
goals and objectives, branch expectations for team,
image, and uniform standards, and our approach
to audits and measuring branch performance. We
discussed the daily responsibilities of an Operations
Manager, the significance of promoting from within,
and how operations can support sales. Additionally,
we reviewed quality and depot systems, delivery
performance metrics, linehaul planning, forklift
equipment compliance, and road safety, with special
guests in attendance. We discussed 'Mainfreight
Mondays' for our Owner Drivers, communication tips
for running a P.A.T., and even found time to visit to our
new West Chicago site.
The Americas Transport
Operations Team – Chicago
Meeting March 2024
On day one of the catch-up, the Team were asked to dress in their
"number ones"
Our first purpose-built LTL cross-docks are progressing
in Texas and Illinois.
These sites will be our first state-of-the-art design
builds for the Americas in Haslet, Texas (completion
date December 2024) and West Chicago, Illinois
(completion date March 2025).
Haslet is a 21-acre site with 82 dock positions, 122 car
park stalls, over 270 trailers for 53' and 70' trailers, and
an on-site truck wash system.
West Chicago is an 18-acre site with 81 dock positions,
88 car park stalls, over 130 trailers for 53' and 70'
trailers, and an on-site truck wash system.
Both sites will have a custom-building management
system that optimises efficiencies within the purpose-
built operating environment. The system will provide
real-time data on building performance and produce
measurable results indicating how well the building is
performing regarding utilities, sustainability, and other
operational demands.
They are designed with a solar generating system,
an onsite battery energy storage system (BESS), a
grey water system designed to capture and recycle
rainwater on site, and high-efficiency LED lighting
throughout. The solar array is designed to provide
98.5% renewable energy on each site, with a monthly
11% demand reduction from the electrical grid, and a
battery storage system sized at 125kW of energy to be
stored on site.
Electric vehicle charging, as well as infrastructure for
electric tractor vehicle chargers and battery charging
stations for electric forklifts will be available at both
sites.
Building Updates and Progress
– Existing Projects
Infrastructure:
Each new site has an outdoor space which will allow for
the growth of garden-to-table fresh ingredients, which
will be used regularly for healthy team meals.
Food composting and highly visible waste recycling
programs will be available at each new site.
Waste Management & Other
Renewables: Raised Garden
Beds
Quick progress as tilt slab construction commences
at Haslet, Texas
The roof goes on the Haslet, Texas site
Leslie Diaz, Hela Haddadin, and Caitlin Grice at our breaking
ground ceremony for our new West Chicago site
Quick progress has been made as tilt slab construction
commences in West Chicago
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Across the Americas, we have followed other
divisions and introduced the concept of Mainfreight
Mondays—starting each week early Monday
morning with an immaculate image in our depots, on
our docks, and with our vehicles. If these standards
are not met, the consequences are they will be
parked up and/or not loaded. Let's start each day/
week with an immaculate image and uniform, and
show the market we are different.
• Trucks washed, tires blackened.
• Trucks swept.
• Team clean-shaven with a clean uniform.
• Straps, load bar, dunnage, air bags and
cardboard on board
• Yard clear of rubbish.
• Doors checked for damage issues and exits
open from inside.
• Trash cans emptied and cleaned.
• Desks on the dock are clean and tidy.
• Forklifts are clean and painted.
• Forklift pre-checks.
• Bays and freight presentation.
• Overlands, shortlands, and damages bays
are organized and tidy/clear.
• Tractor and trailer pre-checks.
Mainfreight Mondays and our
approach to Quality
A recent sunrise in Florida captured our Brand perfectly!
Thanks so much to our local team of Owner
Drivers, Paul Romanowski and Omar Bitar in
Chicago, who recently invested in tidying up
their trucks and gear. They look fantastic.
Take Pride in your ride:
Some recent examples of
Trucks Ready to Roll
Paul Romanowski – PMR Trucking based in ChicagoThe 400th Mainfreight Truck wrapped in the Americas
The best growth opportunities are in challenging
times, and the learnings over the past 12 months
were enormous. Teams and leaders that step up in
these times will drive our business forward in the
years ahead. Thankfully, we have seen many signs
of this across our business, and that is exciting to
report.
Key learnings over the last 12 months:
1. Do not rely on your existing customer base; we
always need new customers.
2. Sell well beyond our four walls push for property
decisions to be made.
3. Think bigger, as we are in the biggest freight
market in the world.
4. Locally zoom out and understand why we have
not grown enough and what needs to change.
5. We are part of a much larger international
business. Pick up the phone and connect.
6. Avoid shortcuts with our team, and look after them
to ensure they are long-term fit.
Sales, sales, sales.
Sales is the lifeblood of our business. The sales
funnel is critical today and to our future as we look
to maintain solid and well-established branches, and
present new buildings to our network and customer
base. Our local sales team is focusing on building
pipeline depth, and is seeing success with many
customer implementations currently underway!
Of course, this is wonderful from a sales growth
standpoint, but this presents more than revenue
growth. Our teams are developing, learning and
growing their careers by gaining fundamental
experience that will gear them up for successful
long-term careers at Mainfreight.
We currently have a team of 20 sales team members
decentralised across the Americas in their respective
markets. We need to 10X our sales team to 10X our
business and even when we achieve that, we will not
exceed 1% market share!
Warehousing Americas
Andrew Coulton
What does it take to be successful in sales with
Mainfreight?
WhatWhy?
Promoted from the
floor
Team members promoted from
within understand the business
and are much more confident
in selling our services with first-
hand experience!
Must be graduates?
Not true!
Whilst we love grads in our
business and have hundreds,
success in sales doesn’t come
from a college degree. If you
have the right attitude and keep
your car clean, it just might
work out!
Obsession with the
process and being a
consistent performer.
Much like a pitcher on a
baseball team, not every pitch
is going to be perfect. Zoom out
and look at game performance,
or even over a season. With
the right technique and training,
you will have success!
Objectives for the next six months:
1. Development of our team by showing them the way.
2. Consistent services across all branches with alignment
from our operations.
3. Pipeline depth so we have leverage in all our
warehouses.
4. KPIs are in our DNA. They help both Mainfreight and
our customers improve.
5. Maximise our current assets - we need to improve our
ROR.
Once again, thank you, team, for putting your best foot
forward for your branch, customers, team, and suppliers.
We know we can do better in the year ahead and are
incredibly excited about where our business is headed!
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Jessica Morales – Newark Warehouse team member
Doing more with less is a typical
phrase within the Mainfreight
business, and this initiative is no
different! Bolingbrook II has expanded
its racking capacity by 10,000 pallets
with a double-deep racking solution.
This presents a great opportunity
to increase ROR with the increased
pallet capacity and efficiencies. Given
our focus on fast-moving consumer
goods (FMCG) and beverage
customers, a large amount of full
pallet picking is required, and by
increasing the density of the storage,
we will increase picking efficiencies.
The previous space was a bulk floor,
making managing customer inventory
more challenging. Having the product
off the floor improves accuracy and
reduces damage, and let's remember
- tidy and clean warehouses are part
of our DNA!
Double Deep Racking
in Big Bolingbrook
Empty racking at Bolingbrook IIDouble deep racking being utilised!
A new era for the Newark warehouse
has arrived! We aim to be the best
branch in the nation. To achieve this
milestone, we must be honest with
ourselves and ask vital questions.
Are we doing the best that we can
Growth in Newark
Jose Melendez
The Newark Warehouse Team prepping for the day in their morning meeting
Branch of the Year
Stephen Cacnio
The Lehigh Valley Warehouse Team with the almighty Bruce Springsteen Branch of the Year guitar!
It was an exciting end to the financial
year, with Lehigh Valley taking home
the almighty Bruce Springsteen
Branch of the Year guitar!
It was a special moment to take
home the 2024 Mainfreight Americas
Branch of the Year award! While
we are extremely proud of the team
and feel recognised for focusing
on financial success, we absolutely
want to point out that this win was
not possible without the support of
our wider network, which helped us
through a challenging year!
each day? Do we aim to delight
our customers? Is our facility up
to the standards of the culture we
wholeheartedly believe in? Are we
onboarding new team members and
offering the training, uniforms, and
knowledge for them to succeed?
There are so many more questions
one can ask, and we choose to take
Our brothers and sisters supported
us by:
• Team member support was
sent to our site throughout
the year from our Newark,
Toronto, and Atlanta branches
when we desperately needed
help.
• Customer gains from Sales
and Account Managers from
Dallas, Atlanta, and Moreno
Valley branches!
• WMS and IT support from
our Chicago and Carson
branches while we take our
time to promote our support
from within.
This was a win for Warehousing as a
whole, and we give special thanks to
the wider team!
We decided to plunge into the future by adding 18,000
pallet locations of VNA (very narrow aisles) racking with
built-in RF ID tags embedded in the floor. This provides
many advantages, such as increased efficiencies and safer
operating conditions, which is achieved by the operator
tethering their handheld device right into the module of the
turret truck. The truck and handheld are now communicating
– as the picker starts and finishes picking, the handheld
sends a signal to the module, and the Turret will position
itself in the next location. All the operator has to do is hit
the gas forward. This eliminates chances of errors and
accidents, as the operator no longer needs to steer the truck.
The racking is a super condensed solution that allows us to
squeeze more pallet locations in a space, which helps with
competitive rates for our customers and increases our ROR.
Specialised Racking Solution
action and answer each of those
questions. This year, we are pushing
ourselves, working on several different
projects, and scaling the team up in
preparation for a memorable year for
Mainfreight Newark.
The Branch Manager’s Conference
was a reminder that:
• This is not the time to get
comfortable; there is much
more work to be done.
• "Right people, right seats."
• Open up time and
opportunities for our team to
learn other critical parts of our
business, and better prepare
them for Sales roles.
• A much stronger focus on
sales as there is still much
more space available.
We are excited about what the year
will bring and know there’s still so
much left to do. It’s time we get at it!
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Our business will always be changing as we "keep
reinventing ourselves with time and growth," and,
we will be excited as we keep maturing. In the
Americas, we have finally begun to crack into proper
territory management. The sales teams are working
together regionally, hitting joint calls, sending
across leads, and really getting some traction on
understanding our markets. This only happens
when we act and think like one team. Our Big-M
meetings are evolving for the better, as well as our
local Branch Manager P.A.T.s. Be diligent in these,
as these local relationships will help us overcome
conflict and make quicker decisions to better our
business.
Be relentless on our quality. Be it your account
receivable, billed on time, weekly gains, data
integrity, or the number of shipments booked through
Shipment Centre, push to be the best there is. We
cannot let ourselves become complacent with status
quo results or, even worse, losses. Use your audits
to make necessary adjustments to the operation.
The morale survey can be particularly impactful as
you get a real feeling for how the team is doing.
We are focused on our consolidations in the
Americas and thank you to those overseas who
are in the lanes we share. The success is starting
to come through, as we have seen in our airfreight
consolidation out of Hong Kong. Most recently, the
team has accomplished two of the last three months
above our target, as we take advantage of the
capacity as the market has tightened. An honourable
mention goes to our Transport team, who have
supported us in freight movement between our
major gateways in the United States. For ocean
freight, the utilisation of our consolidation containers
is under pressure. Rather than starting new lanes,
we remain focused on improving utilisation in those
existing consolidations. For example, our ocean
freight utilisation in consolidations from the US to
the EU has increased by 11%, resulting in a 36%
increase in margin yearly. Look to sell into what we
have to realse the benefits fully.
Air & Ocean Americas
Matt Gustafson
Things to focus on:
1. Push our network. Transport, Warehousing, Air &
Ocean, and CaroTrans have never been closer in
the Americas. We have something special to sell
when working together as a competitive advantage.
2. Look for more pallet cargo. Consolidation utilisation
improvement is one of our greatest opportunities to
quickly impact our results.
3. Quality. Make it part of everything you do. The
standards we hold ourselves to sets our team apart.
4. Focus on efficiency improvements. The team has
so many tools available to help us do more for our
customers. Implementing tasks in our CargoWise
operation and promoting Mainchain usage and its
tools, such as Shipment Center, are ways to better
serve our teams and customers.
5. Take some chances. Let's remember where we
come from. Ready. Fire. Aim.
Finally, thank you to the teams around the world for
their efforts day in and day out. It's truly remarkable
to be part of. Stay close to your greater team mates,
pick up the phone, and sell the network. We are only
just beginning.
Good hunting.
The 2024 visitor season is in full swing in the Americas.
We recently had Jeroen Geerdink, the Amsterdam Air
Branch Manager, as well as Joan Ji, the Shanghai
Ocean Branch Manager, visiting our airfreight
branches. The teams in New Jersey, Chicago, Los
Angeles, and Dallas had a full schedule of calls to
drive growth in these core trade lanes. The goal of
these trips was to grow our existing consolidations
further, explore new opportunities, position Mainfreight
Europe and Asia, and bring local market knowledge
to our customers' front door. With a 92% utilisation
in our air consolidations moving from Los Angeles
and Chicago into Amsterdam, and 71% in our ocean
consolidations from Shanghai, we are excited to see
what increased attention to these trade lanes will bring
to our teams.
This year, we have a full schedule of Branch Managers
from every region and both products, and we are
planning sales trips with our team in the Americas. As
with Joan and Jeroen's visits, our strategy is simple:
focus on the verticals trading between our respective
regions, and the opportunities to sell into LCL and
Network Collaboration
The opening of our Perishable Los Angeles branch
was a resounding success, marked by an evening
filled with warmth, camaraderie, and excitement. As
guests mingled and enjoyed refreshments, there was
an unmistakable buzz of anticipation in the air. It was
an excellent opportunity for everyone to come together
and celebrate the expansion of our operations in such
a vibrant location.
Throughout the event, attendees had the chance
to explore the new facility, getting a first hand look
at the state-of-the-art equipment and facilities that
will enable us to provide exceptional service to our
Los Angeles Airfreight
Harsh Dharamshi
The Los Angeles Team at the Airfreight Facility Launch Event
airfreight, supporting consolidations. Local knowledge
combined with relationship building on both sides of
the opportunity has successfully gained new business
and strengthened existing relationships.
While we see value in hosting our brothers and sisters
from other parts of the world, we are also encouraging
our Branch Managers to get on the road. We have
visits planned across every region this year. Our main
goal is new business development, however we see
the value that comes from sharing a meal with your
counterpart overseas. The relationships built during
these trips lay the foundation for new consolidations
and productive collaboration between regions, both of
which are essential to our growth.
There is a lot of work that goes into putting together
a successful agenda and planning a productive sales
trip. If done right, we will see a return on our investment
in both revenue and full network collaboration. There
is plenty of opportunity out there for the taking.
We look forward to seeing you on the road. Someone
from our team in the Americas will likely be in town
soon!
clients. Conversations flowed freely, fostering new
connections and strengthening existing relationships
within the industry.
The atmosphere was lively and sociable, reflecting
the spirit of collaboration and innovation that defines
our culture. As the night progressed, it became clear
that our Perishable Los Angeles branch opening was
not just a milestone for our organisation, but also
testament to our team's hard work and dedication.
While there may not have been a formal ribbon-cutting
ceremony, the genuine enthusiasm and energy of all
those in attendance made the event truly memorable.
It was a fitting celebration of a new chapter in our
journey, and we look forward to the opportunities and
successes that lie ahead.
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MAINFREIGHT TEAM REVIEW // JULY 2024

Putting a bumpy year behind us, we set our targets,
mind, and efforts for the year ahead. Our goal for this
year is to stand out like never before, and I'm not just
talking about numbers, which, of course, are our main
objective, but also developing and growing our culture
with both the team and our customers.
Mexico Air & Ocean Branch
Highlight
Ricardo Dordelly
L-R: Eduardo Beatriz (Customer), Fernanda Gutierrez
(Mainfreight Mexico City), Maria Hernandez (Customer),
Beatriz Diaz (Customer) and Aldo Navarro (Customer)
Jocelin Mijares – Mexico Air & Ocean’s account executive,
recently promoted from within
It's been over three months since I joined the
CaroTrans team, and I've been pleased with
what we've accomplished thus far. Our Quality,
Consistency, and Simplicity Strategy has been
rolled out to the branches, and our action plan is in
full swing. We've taken the time to identify the core
trade lanes that are the backbone of the CaroTrans
business and make them our focus. The operations
team knows the hustle needed to ensure the boxes
in these lanes are well utilised and moving weekly,
while the sales team knows which trade lanes and
destinations to focus their efforts towards. Most
importantly, we've taken the time to re-engage with
our customers, and listen to their needs so we can
base the quality of our product offerings around
them.
We've had several leadership changes in our
branches over the past several months. We’re
pleased that we've been able to promote from within,
with four of our new Branch Managers coming from a
sales background. We continue to persevere through
the rollout and implementation of our new operating
system, CargoWise. The team eagerly anticipates
working with the new system, and the many benefits
it will bring internally and to our customers.
The main focus for the CaroTrans team for the
year ahead is the success of our new branches in
CaroTrans Asia. We've grown to 18 weekly direct
consolidations from Hong Kong, Taiwan, and China
branches to the USA in a short period. The goal
is to improve our network density through higher
utilisation of these lanes. Once achieved, we will
add additional direct weekly offerings. Equally
as important is the growth of our USA export LCL
product. The sales team will be highly focused on
the growth of our export LCL product to our core
markets, such as LATAM, EU, Asia, Oceania, and
the Middle East.
We are excited about what the year ahead brings,
and the success we will achieve. Our plan has
been laid out, and the team knows our mission. The
CaroTrans leadership team does not doubt that with
hard work and a commitment to quality, 2025 will be
a successful year.
CaroTrans America
Matt Bloom
It was a privilege to take along our operations team to
deliver our traditional Mainfreight apple buckets to our
customers. These visits allowed our operations team,
who carry out day-to-day communication with these
customers, to strengthen their relationships with them.
The global market is changing, with Mexico becoming
the number one trading partner with the United States.
These changes are likely to create new trade lanes for
our current customers. Our largest export and import
locations are the United States (76.8% exports and
55.6% imports), followed by China (2.32% exports and
17.2% imports).
Quick facts about Mexico
• We have 31 states, and Mexico City.
• Population: 131 million.
• Main Ocean Ports: Manzanillo, Lázaro
Cárdenas Veracrux, Altamira, Ensenada,
and Lazaro Cardenas.
• Five International Airports: Mexico
City (MEX), Felipe Angeles (NLU),
Guadalajara (GDL), Monterrey (MTY),
and Queretaro (QRO).
Our largest import and export products to/from Mexico
are electronics (import and export), beverages (import)
and cereals (export).
Quality is in our DNA, and we focus on improving our
quality every day by focusing on our unshakeable
beliefs: Superior Performance = Great Quality. Now,
we need to strengthen our sales performance to grow
our existing customers and attract new ones. One of
our team members, Jocelin Mijares, recently accepted
the challenge of joining the sales team after being a
key part of the operations team.
Let’s work smarter and enjoy the challenges ahead.
Areas of focus for CaroTrans:
1. For CaroTrans export LCL, our goal is to grow
our current export LCL volume from approximately
4,200cbm average per week to an average of
5,000cbm.
2. With sales as our primary focus, effective
immediately, all branches must have at least one
Account Executive.
3. The commercial members of the Executive Team
(Matt Bloom, Jessica Veenendaal, Andrew Weiss,
and Kika Veiga) will physically visit all branches and
join the team for sales calls.
4. The team is anxiously awaiting the GO Live of
Cargowise for all the internal and external benefits
it will provide.
5. It is necessary to improve our average utilisation
to a level that mirrors what our current costs are
based on (50cbm export/55cbm import)
6. Our continued focus on quality will lead to
profitable growth.

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MAINFREIGHT TEAM REVIEW // JULY 2024

Many exciting things are happening at CaroTrans, with
one of the biggest being the opening of our Asia offices
in Tianjin, Ningbo, Shenzhen, Qingdao, and Xiamen,
complementing our existing offices in Hong Kong,
Shanghai and Taiwan. This expansion has turned us
into 100% CaroTrans operations, where we historically
had a mix of offices and an agent partnership.

Our new team in Asia, led by Arthur Ho, is actively
working with our USA branches to target potential
customers and establish push/pull campaigns to ensure
we are gaining these new customers and onboarding
them correctly. The sales teams in both the United
CaroTrans International Asia
Jess Veenendaal
March 22 2024, was a bittersweet day for the CaroTrans
Americas family. Our team member Cindy Rafart,
Claims Director for the Americas, officially retired.
Cindy’s career spanned over 40 years, with the last 17+
years as part of the Mainfreight and CaroTrans family.
Cindy began her career with the Florida East Coast
Railroad in Miami from 1979 to 1997. She performed
many roles, the most significant of which was Rail
Freight Inspector. In 1997, she was hired by Seaboard
Marine as a claims adjuster until 2006, when she joined
the CaroTrans family.
Initially hired in the Clark, NJ office, Cindy started
her tenure with the team by centralising the claims
management process for the group, as there was no
one with claims experience in CaroTrans at the time.
Cindy eventually relocated back to Miami to be with
family, and in 2020, she became Claims Director for the
entire Mainfreight Americas group. We wish Cindy all
the best in her retirement.
A Legend Retires
Cindy Rafart
The CaroTrans team celebrating Cindy’s retirement
The two largest International Supply Chain Conferences
in the world took place within a few days of each other
across two hemispheres. The TPM Conference, based
in Long Beach, CA, USA, and Intermodal, based in São
Paolo, Brazil, both present excellent opportunities to
meet with customers, vendors, and agents. The growth
of our CaroTrans offices in Asia and the rebuilding of
the LATAM network were the team's primary focus, so
we needed to divide and conquer.
Jessica Veenendaal, Beth Embry, and Matt Bloom
attended TPM, with a special guest from CaroTrans
Asia, Arthur Ho. The primary focus was meeting with
existing and potential new clients in the Asia and EU to
USA trades. Known as the "speed dating" of shipping,
the team had a rigorous meeting schedule over three
days with key decision makers from top International
Freight Forwarders worldwide. Many of the meetings
were fruitful, with the team already seeing the benefits
as we've onboarded several new customers as a direct
result of the meetings, with more in the works.
Meanwhile, Kika Veiga, Clay Jones, and Andrew
Weisse travelled to Brazil to meet our partners in Latin
America. Over several days, the team met with our key
partners from the MSL group throughout Latin America
and their counterparts from Europe and Canada. The
team also had a chance to meet with a number of
customers and may have also enjoyed a beverage or
two in the process.
TPM and Intermodal
States and Asia are excited at the opportunity to sell
in the largest trade lane in the world, where our growth
potential is endless.
Building a consolidation takes a lot of teamwork and
a "hustle" mentality, and it needs the buy-in from both
sides (countries) to make it successful. Building many
consolidations between multiple cities, and between
two countries, has been a mentioned sales mentality on
steroids, but our hard work is paying off. It is a fiercely
competitive market, and that's what makes it fun, but
we know that with a focus on quality and consistency,
we will attract the right customers who will keep coming
back week after week.
We are nowhere near done yet – we're just getting
started!
TECHNOLOGY
For the IT crews across the
globe, keep building your
relationship with the team and
the branches! Here’s why:
1. Immersing yourself in the
branch environment is the
ultimate way to soak up our
culture.
2. The real action happens on
the ground, not behind a desk.
Engage with the team, dive into
their world, and you'll uncover
opportunities right where the
challenges lie.
3. Forge those connections.
Whether it’s troubleshooting,
rolling out cool new features, or
gathering valuable feedback,
having a solid bond with the
branch teams makes all the
difference.
Let’s keep strengthening our
ties with the teams. An IT team
that’s deeply connected with
our branches finds deploying
solutions across the line
smoother.
Project Real Time Graphic: Project Real Time is the umbrella term for the ongoing improvements in our mobile application development
People, Network, Technology
In this issue, and previous issues,
we've underscored the essentials
that shape us: our quality network,
dedicated people, and advanced
technology. Combining these
three makes Mainfreight a unique
proposition for our team and our
customers. The regional IT teams
have a strong focus on ensuring
that the technology remains special,
and delivers what the business
and our customers need. What we
accomplish together as a tight-knit
team is remarkable, embodying the
Mainfreight spirit.
Our technology environment
continues to mature, and system
upgrades are primarily incremental
and behind the scenes. We have only
one last "big bang" Go Live planned
for this year, with our USA CaroTrans
business. This project will replace
their legacy system with the same
application used by CaroTrans New
Zealand, Australia and Asia. This is
a big change for the business, which
has used the same application for 25
years. The change will be significant,
and the team is investing a lot of time
in understanding how the 'old' will
map to the 'new', and ensuring there
John Eshuis
L-R: Matt Bloom, Arthur Ho, and Jess Veenendaal at
the TPM conference
are no gaps. Once they are live, we
will have completed all our major
system updates, and can move
forward in a more settled fashion.
All regions and divisions will be well
aligned with their core business
applications.
The unsung hero of our technology
in our business is the mobile
application that we use across our
Warehousing, Transport and Air &
Ocean businesses. Often, we focus
on our desktop capabilities, but it
is through our mobile application
that the majority of key milestones
are captured as they happen – and
that information feeds all other
decisions. This embedded approach
to managing our customer's
valuable product as it navigates our
network gives the team visibility of
where the product is, helps direct
the team to the right area, provides
control over transactions and keeps
the hundreds of thousands of
consignments moving through our
branches each week.
Our ongoing investment in this
technology ensures that we deliver
the latest capabilities to the team.
The current refresh is for our
drivers, remodelling how we load
and manage the delivery runs.
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MAINFREIGHT TEAM REVIEW // JULY 2024

Thank you all for your diligence
in reporting suspected spam and
nefarious emails. Your watchful eye
helps us prevent bad actors from
extracting personal information,
gaining access to our environment,
and attempting to redirect our
payments to the wrong bank
accounts.
The message for our team is
simple:
Cyber security is not just the
responsibility of the cyber team;
it is a collective commitment to
safeguard our business!
The cyber team's efforts to protect
our environment are foundational
to Mainfreight’s security. However,
the effectiveness of these efforts
is significantly influenced by
everyone's actions. By discussing
cyber security in our P.A.Ts,
completing ongoing training, and
reporting all suspicious emails, we
can collectively contribute to a more
secure and resilient environment.
Cyber Security
The IT team in ‘s-Heerenberg,
The Netherlands, needed to
make more and larger local
deliveries and pick-ups of
equipment to the different
Mainfreight buildings in and
around 's-Heerenberg. The
Trucks and Drivers team
had an unused, but fully
functional electrical minivan
in the yard. It was a green
match: reusing existing
material, fully battery-
powered, and charged with
renewable energy. Another
small step towards zero
emissions!
Arthur Hoogsteder has been
given the keys, and the
first 'shipments' have been
made. Given the average
Dutch weather, though,
rooftop cargo might not be
seen very often.
European IT
Goes Green
Arthur Hoogsteder
Technology and customer solutions will always be
important in attracting and maintaining customers
across the group.
Understanding and aligning our capabilities with the
customers needs enables the team to provide right-fit
solutions that deliver real benefits.
The core capabilities are:
• Supply chain visibility through our websites,
portals and notifications.
• Easy and simple bookings via Mainchain.
• Sophisticated integrated solutions (EDI + API)
linking Mainfreight and customers.
• Robust reporting and analytics, including access
to Maintel, Mainfreight's data warehouse.
Raising awareness is achieved in many ways. As in
previous years, we continued our customer events
program in New Zealand. In branch customer events,
typically breakfast provided by the branch kitchen, are a
great opportunity for groups of prospects and customers
to visit a branch, get an overview of our solutions, and
meet the team.
Customer Solutions
– Network, People and
Technology
Maintel, our customer-facing data warehouse, allows
us to get quick, global insights into how much freight
flows through our network, allowing our team to support
our customers in understanding their supply chain.
Our team's adoption of Maintel continues to reach new
highs. All regions contribute to that growth, but Australia
and Europe are leading the charge. The biggest data
consumers are our Air & Ocean team, followed by the
Transport team.
The data warehouse holds 32 billion unique records
spread across 56 business concepts, such as
Shipments, Orders, Inwards, Branches, and more.
There are 1,584 unique data loads run daily to populate
the system, processing around 91 million records daily.
Those numbers are massive, so to put them into a more
readable context, if you filled an Excel spreadsheet top
to bottom with one million rows of records, you'd need
30,000 spreadsheets. It's a good thing we are on a
modern, global data platform!
Maintel and our big data
warehouse – the numbers on
the numbers
The latest version of the Maintel
emissions dashboard was
published in early March 2024. Our
customers have access to this, and
with the latest addition of European
Transport, we now have for a more
comprehensive, global profile of
emissions to be shared with our
customers.
This new version includes a
visual update and new metrics for
intensity, energy chain and more.
Detailed information about the
methodology is available in the
User Guide.
Emissions and
Going Global
In other regions, we are increasing the level of Customer
Solutions in the branch, and video based training and
awareness for our sales and operation teams. Based
on the very successful model in Australia, these are
invaluable, connecting the operational processes with
customer outcomes.
Air & Ocean Emission Dashboard
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Front Row L-R: Ruby Zhu, Pizza Lin, Peggy Lin, Sophia Chen, Miya Li, Cherry Wang, Winnie Tong
Back Row L-R: Steven Cui, Gage Zhu, Arthur Ho, Cary Chung
Rob Frencken and Alexandra Fricosu with our team, and students from HAN University
Back Row L-R: Damien Michel Robin, Damien De l’espinay, Thierry Moisan, Julien
Vieville, Loic Le Bars Girinon, Ydriss Massoji Middle Row L-R: Alexandra Fricosu, Sophie
Nambruide Front Row L-R: Clemence Prive, Morgane Berson, Maeva Havard,
Mathilde Gairard, Sylvie Costa Neves, Isabelle Denon
TRAINING &
DEVELOPMENT
Across the business, our culture is one of the most
frequently discussed topics in all countries and at all
levels. At times we can throw the term around quite
loosely and reference our culture as "The Mainfreight
Way" or simply "How we do things around here." In
many branches, we see 'Legends Walls' highlighting
the 10-year, 20-year, etc. legends who have spent
time in that branch. These 'Legends' are the people
who have lived and role-modelled our constantly
evolving culture, and are the ones who bring it to
life. Our culture is a topic we, at times, can take for
granted, and we can forget how long it has taken to
learn, and how many small details and behaviours
it entails.
The Three Pillars: Culture, Family, Philosophy are
also prompts or reference points for the 'Mainfreight
Culture'. Some years ago, we conducted informal
research on how our team connected to the Three
Pillars, and an oft-told story was that for most new
team members, the Three Pillars was initially a mere
poster on the wall for their first six months or so
of their time with the business. But then, at some
point, the culture came to life, and the poster 'spoke'
to them through the behaviours of others. This is
our culture. It is a compilation of lots of little things
which, in isolation, may not be significant or points
of difference. But it is these little things which, when
aggregated and performed instinctively day in and
day out, bring our culture to life and make us 'Special
People, Special Company'.
At times, these 'little things' are the smiles down the
phone, the welcoming receptionists and the energy
our team projects to guests and each other. They
can also be gestures and tangible things, such as
hot cross buns at Easter or a bucket of apples in
autumn. These little things could be answering the
phone inside three rings or letting the caller know the
person they cannot reach is "away from their desk"
instead of being in a meeting. Equally, these little
things could be the insistence on our team having
their names on their uniforms or nameplates on their
desks. Or they could be each of us simply taking the
time to pick up a piece of rubbish in the carpark or
operation or taking the time to 'own the phone call'
and take responsibility for the issue that has found
you, whether it is yours or not.
The point I am slowly arriving at is the ease with which
we 'throw around' the term culture and how quickly
Martin Devereux
we expect new team members to 'get it' or do it the
'Mainfreight way'. We live and breathe our culture
from one day to the next. It is more than a poster
on the wall; it is dependent on the efforts and the
actions of our team every day. Every legend whose
name adorns a wall somewhere in our business
had moments when they needed someone's time
and advice. Every legend on those walls has had
moments questioning whether they had made the
right choice to work for Mainfreight. And every
legend on that wall had someone make the time to
help them, teach them, lend them an ear, or simply
ask whether they were okay.
As we move deeper into 2024, new topics are being
discussed around the lunchroom and gracing our
newspapers or social media feeds—however, none
of these changes what is truly special about how our
culture grows and takes form. Our culture is simply
what we choose to do, or not to do, every day. It
takes a lot of hard work, and it can take a whole lot of
time, but our effort is what keeps our culture ticking
over and growing.
Part of the responsibility that comes with wearing
our uniform and representing our business is to
ensure we play our part in our teams, branches, and
regions. We each have a responsibility to look after
our brothers and sisters, be safe in all we do, and
play our part in living the Mainfreight culture.
If you're reading this and you're a team member, don't
wait for things to happen. Ask questions and actively
seek opportunities to learn. If you need help finding
those answers or information, look around you. Your
quality board, linehaul board, or P&L should be
proudly printed and displayed on your walls, easily
accessible to all. The answer may not be clear in
the first instance, but this information, in conjunction
with talking with your team, will help you learn and
find the answer. It is your branch, your business, and
your opportunity to play a role in building your future
and ours. The simple message – get involved.
The training teams in all parts of the world are
vested with the responsibility of being guardians
of our culture, and helping everyone play flick the
cultural flywheel. On the following pages, you will
see this takes form in many ways, and our teams are
incredibly passionate about playing their role within
our business. We are here to help you, and to help
your branch delight our customers. If we are at your
branch, introduce yourself and say hello.
We have a world first – the first-
ever Mainfreight Induction course
in french was held in January and
was a success! Training in a team
member's first language is crucial
for a better understanding of the
content.
Mainfreight spirit shines in every
language!
First Induction
Course in French,
in France!
We welcomed a group of Circular
Economy students from HAN
University of Applied Sciences
in Arnhem to join one day of our
English Induction courses. They
were there to learn about our
business, what challenges we face
regarding sustainability, and what
we're doing about it.
Circular Economy
students in-house
CaroTrans Branch Managers
across Asia came together
in Shanghai to revisit our
fundamentals and culture with
Winnie.
Always Learning at
all Levels
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MAINFREIGHT TEAM REVIEW // JULY 2024

We had our first Air & Ocean course for the year in
Sydney. Our team was lucky enough to secure a
tour of the Qantas headquarters in Sydney during
the course.
Air & Ocean Induction Course
in Sydney
Back Row L-R: Andre Goncalves, Jake Beckett, Andrew
Kelly, Scott Williamson, Harvey Kaye, Haree Waiti
Front Row L-R: Lisa Harrison, Jordan Mirels, Pooja
Tuladhar, Brittany Gatto, Colleen Moore
Courtney Bould and Jules Branswyck
in Gent, Belgium
Alexandra Fricosu, Luka Marinkovic,
Rob Frencken in Leuven, Belgium
We've recently attended
numerous career fairs at
universities and schools around
Europe. Our special company is
still relatively 'unknown' in many
parts of Europe, and we need
to continue to build our brand
and have a presence to find
the people who can grow our
business in the future.
Career Event –
Economika Supply
Chain Fair
Back Row L-R: Anton Fitt, Anthony Venuto, Christina Papoulia, Harry Winterbourne, William Marrion,
Shaun Sullivan, Mark Bugden, Blake Kelly, Adam Robey
Front Row L-R: Peter Robinson, Kseniia Chudak, Courtney Collier, Adam Horne, Martin Proctor, Marli
Adendorff, Kevin James, Robert Williams, Ethan
The development of our
leadership capacity across
the business is a strategic
imperative.
TLS Course in
Australia
Team presenting during Wharf course at new Sydney
Training Centre Daniel Ruiz Monsalve and Harry Wells
Our first Wharf Induction course attendees –
L-R: Declan Jackson Harris, Daniel Finch, Sarah Battaglia,
Andrew Salelesi, Daniel Ruiz Monsalve,
Harry Wells, Penny Papoulias
Our team conducted the first Wharf Induction course
at our new Training Centre in Sydney. Daniel Ruiz
Monsalve and Harry Wells presented to our team.
Australia Wharf Induction,
First of its kind
This year we introduced a new
initiative in New Zealand – Forklift
Safety Awareness Month. Across the
four weeks, teams covered a series of
topics, including a forklift competition.
Each branch constructed the same
course and declared a winner, who
then competed against other branches
at regionals. The regional winners
then faced off at nationals, where the
Mainfreight Forklift Champion was
crowned - Jahran Katene from M2H
Christchurch
Forklift Safety
Awareness Month
- New Zealand
Events?
Competitions?
Prizes?
Send through your ideas!
AWARENESS
MONTH
FORKLIFT
SAFETY
May
2024
What initiatives do you want to see?
We need
your help!
Send through your ideas by
Friday 1st March to
hanna.ellingham@mainfreight.com
Remember: Your ideas
MUST be promoting
safety
Team poster
Winner Jahran Katene from M2H
Christchurch with Carl George and
Nic Kay
Operations Team sharing ideas and making updates to our Quality Manuals
The New Zealand business has been
working hard to review and update all
the Mainfreight Quality Manuals. These
manuals are great assets and tools,
allowing everyone to understand the
Mainfreight process and expectations
of the network, and ensure we continue
offering consistency throughout the
network at a high standard.
Quality Manual
Refresh
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What an opportunity to overcome a big challenge
with a group of like-minded, blue-blooded team
members. We are all used to working in a fast-paced
operation, and it was humbling to be exposed to
such an unfamiliar and unforgiving environment.
The scenery walking the Broderick Pass and rafting
down the Landsborough River was unreal. Not many
people get to see this untouched part of New Zealand.
It's a pretty awesome initiative that Mainfreight runs
with Hidden Valleys, and it speaks volumes about
Mainfreight's investment in its people.
None of us really knew each other before the trip.
Safe to say, we got to know each other pretty fast—
12 Mainfreighters squeezing into a hut made for six
on the second night. During the walk, sometimes you
had to follow your team mate's exact footsteps; other
times, you would have to carve your own path and
find a more suitable route for you. We were headed
for the same destination, though, and knew we would
have to lean on each other throughout the journey to
get us all there.
Personally, I found the descent after crossing the
Main Divide the most challenging. It was relentless!
I fell on my ass numerous times, but with the help
from the team, I made it. I feel blessed to have been
a part of it, and I've gained memories and mates for
life.
Main Divide NZ
Jimmy Baker, Mainfreight Transport
Hamilton
We continue to focus on developing our team across
the USA—an "Active listening" exercise to foster
communication skills.
MDP Training in the USA
L-R: Gianni Uba, Sauman Basu, Bladimir Reyes,
Elder Infante, Roshni Nair
Annie Steel, one of our new board
directors, joined our team in NZ on an
Induction course. Part of the course
was taking a tour through one of our
warehouses in Auckland.
Induction Courses are
for all the team!
BEREAVEMENTS
Bennie Jansen
Mainfreight Cross-dock ‘s-Heerenberg
With deep sadness, we said farewell to Bennie Jansen. Bennie
was a valued cross-dock team member in 's-Heerenberg since
2000, where he was greatly appreciated by the team. His biggest
passion was to load our export linehauls as full as possible, and he
encouraged others to do the same. In addition to this, he enjoyed
working in the garden and enjoyed good food and a drink. Bennie,
you will be greatly missed.
Wilco Hendriks
Mainfreight Cross-dock ‘s-Heerenberg
Wilco Hendriks passed away at the age of 58 after a short
illness. Wilco, known amongst the team as Mr Unox, a 20-year
legend, had been with us since 2003, working at the cross-dock
in ‘s-Heerenberg, where he would support the team during peak
times when all the trucks returned in the evening.
His great work ethic was something we will always remember
about Wilco. It takes a lot of determination to work extra hours in
the evening for 20 years on top of regular shifts. We will miss Wilco.
Adrian Negoita
Mainfreight Warehousing Ploiesti, Romania
It is with deep sadness, that we inform you of the sudden and
tragic passing of Adrian Negoita. Adrian's unexpected passing has
deeply affected us all. His dedication and commitment to our team
was evident in every task he undertook. As we come to terms with
this devastating loss, let us remember Adrian for the exceptional
individual he was. His positive attitude, and willingness to go
above and beyond, left an unforgettable mark on our team and
our warehouse operations in Ploiești. During this difficult time, let
us support one another and honor Adrian's memory by continuing
to uphold the values he embodied in our daily work. Adrian will be
deeply missed but never forgotten.
Team taking a tour of our new Favona warehouse
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MAINFREIGHT TEAM REVIEW // JULY 2024

Henri Winters
Mainfreight Cross-dock ‘s-Heerenberg
We received the sad news that Henri Winters has passed away at
the age of 61. After a long illness, he unfortunately did not win the
battle. Henri, a 30-year legend, had been working at our cross-dock
in 's-Heerenberg since 1993. His great work ethic, creativity and
great sense of humour are something we will always remember
Henri for. At work, he was always ready to help everyone, and
always managed to put a smile on everyone's face. Even during
his illness, he continued to visit Mainfreight regularly. Outside work,
Henri was a real family man and also regularly stayed in Hungary,
where he meant a lot to the local population.
Henri will be greatly missed!
Guy McMenamin
Owens Warehousing Christchurch
On November 17, 2023, Guy passed away peacefully at Nurse
Maude Hospice in his 50th year. He was the dearly loved son of
Diane and Kevin and the loved brother of Kirsty and Tracey. Guy
was a valued teammate who always placed others above himself.
He took the time to engage with his team and customers, and had
a strong dedication and passion to his work, making Guy a valued
member of the McAlpine Street team. Over 15 years of service to
the Mainfreight family, Guy built a solid operational knowledge
of his client's products, and provided valuable insights into trends
and stock management, becoming a trusted partner for a beneficial
relationship. Guy's contribution to the Mainfreight family, both at
work and through community work events, was tireless. Throughout
receiving treatment, Guy would turn up to work to keep involved and
in touch, assisting with day-to-day operations so as not to let his
mates down. He is a great example of a team member who went
well beyond what was expected and was involved in his workplace in
every way possible. Guy, you will be missed by all, especially by your
best friend Bertie the dog.
Shirely Cunneen
Mainfreight New Zealand Legend
Shirley was employed at the O'Rorke Road Warehouse in Auckland
from 1998-2017, just short of 20 years service. But her association
with Mainfreight goes back much further than that. Married to Terry
Cunneen, Shirley has been part of the Mainfreight family since the
1980's. Shirley and Terry's daughter, Debi Fitzpatrick, is a current
team member, and their son, Mike, was a Mainfreight Owner Driver
in the early 2000's. Shirley's warm smile and huge heart will never
be forgotten.
Ricardo Alarcon
Mainfreight Warehousing Northlake
Ricardo started on the floor in Northlake and demonstrated
exceptional performance, which the team looked at as a leader. He
assisted in training new team members, provided support during
transitions and took time to mentor our new team. Ricardo was
a true team player, consistently volunteering to stay back and
contributing to customer and team events. Our team will dearly
miss him, and we will remember Ricardo for the positive impact he
had on our branch during his short journey with Mainfreight.
Kevin Timmo
Mainfreight New Zealand Legend
Message of gratitude from the Timmo family.
We would like to thank everyone for the support our family has
received while our Dad was in hospital till after he passed. All the
texts, emails, hugs and Koha shown from all the team and the MF
Group has been overwhelming but not unexpected as this is who
the MF family is; Our extended Whanau.
We have never experienced the kind of loss of losing a loved one
as an adult, especially a parent. Our hearts are broken our Dad
was such a big part of ours, his grandchildren and great grandson's
life. We were lucky enough to be able to spend the time with him
before he passed, there were lame jokes (from Dad), tears, singing
and a few silent moments but above everything precious moments.
Whoever knew our Dad knew he was the strong, silent type. He
had very little to say but if he liked the conversation you would get
a ‘beautiful’ at the end of it.
We worked out the longevity of the Timmo’s in Mainfreight and it worked out to be 100yrs but if it wasn’t for Dad we all
would not have blessed you all with our presence.
We were always on the truck in our younger years, our Dad was a driver for Dennis Woodman who had a Daily Freight
Truck driving the Turangi swap, and eventually, Dad took over Dennis’ business and became an Owner Driver for
Mainfreight, with a Daily Freight Swinglift.

You may or may not know that one of Dad’s final wishes was to be dressed in his Canterbury Mainfreight shorts, as this
is what he wore most days (even at his new job!). Mainfreight and Daily Freight held a special place with Dad and we
will hold the memories of his time in the business near to our hearts.

Our Grandparents (Dad's parents) wanted to give Mainfreight a big thank you also for all the love and support, we are
beyond grateful for everything you have done for us.
As our Dad would say ‘’Beautiful’’.

From the Timmo’s

“His memory and love will forever live on in the eyes of his future generations”
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MAINFREIGHT TEAM REVIEW // JULY 2024