Mainfreight Limited - Team Newsletter July 2025
MAINFREIGHT
TEAM REVIEW
NEWSLETTER JULY 2025
2
2025Team Review
Note from Don
Welcome to our mid-year newsletter.
This edition has wonderful contributions
from our people all around our
international network. No matter the
difficulties our markets are facing,
struggling economies, tariff upheavals
for import and export businesses or new
facilities adding to our overhead cost
structures, our people continue to front
each as a challenge and an opportunity
that will ultimately benefit the ongoing
growth of Mainfreight.
To each and every one of our Mainfreight
family, thank you for your energy,
passion, belief and customer ethics that
make us who we are.
Whilst our results in the year ended
31 March 2025 disappoint, we have
continued to improve our infrastructure
and capability. Our sales revenues
continued to improve, to now exceed of
NZ$5 billion, and proof we are delighting
our loyal customers and are attracting
new customers.
Within this result we have reported our
best ever Australian performance. The
investment we made in the Australian
transport market 27 years ago is
now our largest revenue and profit
contributor, although New Zealand
continues to outperform in terms of net
margins. We have invested in excess
of A$443 million in capital to build our
Australian network, which now includes
warehouses, specialist air and ocean
facilities, wharf cartage operations
alongside our transport network. It is
a far cry from those early days in 1998
where the business we acquired had
invested zero over many years. This
result is a credit to the efforts of our
Australian team.
The new facilities we have built or
opened in New Zealand, Australia,
Asia, Netherlands, UK, Romania and
in the USA, represent our continued
investment in the very best infrastructure
to enable our people to deliver improving
service levels – not just for today, but for
the growth that is coming.
We are planning to invest another
NZ$330 million over the next two years
to continue the development of our
network. In some cases we are investing
in specialist facilities that will allow us to
service our customers across the supply
chain. These include hazardous goods
warehouses, refrigerated vehicles and
warehouses and robotics partnered
“Give people more than they
expect, and do it cheerfully.”
with AI to enhance efficiency.
The ride continues to be exciting and
full of opportunity.
The uncertainties around international
trade remain, but faltering economies
provide so much opportunity for us to
provide stability, capability and service
for our customers. We are well placed
across many locations in 27 countries
to assist our customers with their supply
chain challenges and changes.
Quality remains the cornerstone of our
customer relationships. Let us provide
that with a smile that is a mile wide.
It is beholden on us to keep our business
simple, efficient and necessary, as we
find more growth in more cities and
countries to open in.
A special company powered by very
special people.
- Unknown
3
Team Review2025
Newsletter
Directory
04
Australia
13
New Zealand
26
Europe
35
Asia
39
Americas
50
Technology
53
Training & Development
56
Bereavements
58
Long Service Legends
59
Service Achievements
60
Global Awards Cermonies
62
Photoboard
63
Feedback
Wāhine Toa Main Divide Group 2025
4
2025Australia
Australia
Team,
Firstly, a quick comment on the financial
year that ended in March 2025. We
were able to beat last year’s profit and
sales results, which is very important to
us. Making more money this year than
last year is a simple but vital principle
that is deeply ingrained. To grow our
business year on year in a very tough
environment, is something that we
should all be immensely proud of.
Our branches have each set their
financial targets for this current year,
and are determined to do all that is
required to exceed them.
Doing the things necessary to produce
great quality of service for our customers
remains at the core of our strategy.
We know this is the only way to have
long-term success. We always have
strong growth expectations, but we are
particularly focused on finding profitable
growth rather than growth for growth’s
sake. Continuing to improve the return
we get from the sales we achieve is
important. To that end, let’s ensure that
branch by branch, we are doing our
absolute best to manage costs and find
efficiencies in the way we move freight,
with the aim of doing more with the
same.
The most important meeting we have
each year is our Branch Managers’
meeting, which we held in March. Part
of the meeting was spent discussing
productivity and planning how we will
achieve the growth targets we have set
ourselves. We also focussed on learning
and living our culture. As we become a
bigger business, we are steadfast about
ensuring our team behaviours continue
to reflect the way we want to do things
across our business – not just now, but
for the next 100 years.
Although we are a business that
continually looks forward, the Branch
Mainfreight Australia
Rodd Morgan
Managers’ meeting is also an
opportunity to celebrate successes from
the previous year:
• Cash Collection King and
Turnaround Branch of the Year
were both won by Canberra, ably
led by Ashley Hemopo.
• Toowoomba (James Podlich) was
the Remeasure Branch of the Year.
The most significant award, the
Branch of the Year, was won by Wharf
Melbourne, really well led by Jake
Hedley.
In a big improvement from last year,
we presented 36 profit plaques to
branches that achieved their profit
target (up from 25 last year) and six
profit pins to Branch Managers who
have achieved this five times (Sander
Vreeburg, Pasqua Riservato, Vanessa
Ings, James McCrone, Tim De Beer
and Nick Marshall). We also presented
the special Mainfreight Branch Manager
blazer to seven team members who
have been promoted to Branch Manager
for the first time.
Thank you to our team who contributed
to last year’s successful result. As
good a business as we are, we are
now excited and determined to take
our business to the next level. That,
of course, starts with each of us really
getting stuck in and ensuring we play
our role in providing excellent quality of
service and efficiency for our customers.
In closing, please enjoy our mid-year
team newsletter. I hope you can feel the
optimism and unique specialness of our
business coming through.
Best Wishes,
Rodd.
5
Australia2025
Our priority is building long-term
customer relationships by consistently
delivering outstanding quality. To us,
quality means:
• Delivering on time, in full and good
condition
• Maintaining immaculate
presentation – if you look tidy, you
will play tidy
• Continuously seeking improvement
through our Positive Action Team
meetings
• Doing all of this with the well-being
of our team and the public in mind
This commitment sets us apart from
the competition. Quality is always at
the forefront of everything we do. As
we write this newsletter, the 2024/25
financial year has come to an end. We’ve
experienced growth this year thanks to
the performance of our sales team’s new
business gains, combined with retention
driven by the quality delivered by our
operational teams. While we don’t pay
much attention to what our competitors
are doing, it’s hard not to notice their
diminishing service. This has worked to
Mainfreight’s advantage, as the value
we offer is to deliver our customers’
freight worry-free.
Efficiency is defined as the ability to
achieve the largest amount of useful
work with the least amount of effort.
Productivity is the ability to do as much
work as possible in a defined period
of time. We are asking our team to
improve productivity by seeking greater
efficiency. One way to achieve this is
by targeting the 3Rs of operational
efficiency:
• Reduce travel time
• Reduce the number of times freight
is handled
• Reduce the time freight spends on
the floor
The challenge is set to target weekly
improvements through incremental
changes empower the team to find
and implement solutions. Why is this
important? Because we want to improve
ROR (Return on Revenue). We will hit
our targets if we achieve sales growth
and become more efficient.
Transport Australia
Simon Hart
Opportunities for Improvement:
1. Delivery performance: This is a daily challenge and our number one
expectation of our branches. We need to challenge the team to find
continuous improvements and take an uncompromising stance on
being better than the standard.
2. Follow through: If you commit to something, make sure to follow
through. We’ve set clear goals in our recent planning sessions – let’s
act swiftly to make them a reality, especially when promising our
customers. “Vision without action is a dream.”
3. Presentation: A tidy appearance leads to a tidy operation. To provide
the best service, we need to maintain immaculate standards across our
people, facilities, equipment and trucks. Exactness is a characteristic
we demand from all of us. We want to be a business that’s good
enough to keep the bins clean... “Clean the bins.”
4. Enjoy the journey: While there’s work to be done, enjoying the process
is essential. We spend a lot of time together as a team – let’s make
sure we bring positivity and a smile to each other’s faces.
5. Bottom-Up Innovation: Our team makes this business special, and we
rely on your ideas and actions to make us better. The PAT meetings
are a platform for you to contribute and drive positive change in the
best interest of our customers. Keep the ideas coming!
We have numerous building projects
underway to support our growth. These
new facilities are designed to provide our
teams with the tools and environment
they need to continue delivering
exceptional quality. New sites, including
Townsville and Willawong, are currently
under construction. These facilities will
feature sustainable elements such as
solar power, battery storage and water
capture systems that meet potable
standards.
6
2025Australia
Claims Performance
If your branch is below the Total Company number, then you are below average.
Make sure you and your team members work hard next year to be above this line.
Legs for Police Legacy
Jessica Curtis | Business
Development Executive
Transport Eastern Creek
Several of our NSW branches partnered
with the Police Legacy Charity for their
annual Legs for Police Legacy 24-hour
Spin Bike Challenge. The challenge
aims to raise awareness and funds to
support both serving and retired police
officers in times of tragedy and need,
and care for the wider police family
when they are facing difficult times.
Each team member completed a 1-hour
ride alongside Police officers from
Sydney, and six remote stations joined
virtually from around the greater NSW
region. Some of the Mainfreight team
were able to do our part and jump on
the bike.
L-R: Mena Wolsely, Karen Webb, Deirdre Barham,
Dan Curtis, Jessica Curtis, and Shenaye Campbell
BranchTo Mar 2025 To Sep 2024 To Mar 2024
BranchTo Mar 2025
To Sep
2024
To Mar 2024
MFT BENDIGO19193318120
MFT GOLD COAST2419108343
MFT GEELONG1548472602353CCA DANDENONG SOUTH17510028640
CCA DANDENONG SOUTH116341963435540MFT PRESTONS13236138761675
CCA EPPING947579246575MFT DANDENONG SOUTH12311203896034
MFT DUBBO732405580MFT ALBURY115461151712302
MFT CANBERRA700545763334CCA ADELAIDE11287577516044
CCA BRISBANE635494428925MFT GEELONG955945016013
CCA ADELAIDE6352020874MFT TAMWORTH891200
MFT ALBURY521071662663MFT MACKAY853542213629
CCA PERTH4693178024674CCA PRESTONS84411537610032
MFT DANDENONG SOUTH463548293325MFT ORANGE799132261788
MFT NEWCASTLE449258414450MFT BENDIGO754105556
MFT TOWNSVILLE322532254409MFT CANBERRA750173263925
MFT MACKAY319246772031CCA BRISBANE691565185960
CCA PRESTONS299840466694MFT EPPING635686094963
MFT BALLARAT268919692484CCA EPPING633339098789
MFT TAMWORTH265518922305Total Company
550967884737
MFT EASTERN CREEK25762208955MFT TOOWOOMBA547867020
MFT TRARALGON255136462084MFT BUNBURY473668730
Total Company225127682438MFT PERTH467851842724
MFT NARANGBA218433162604MFT ADELAIDE423862963003
MFT ADELAIDE216123413218MFT BRISBANE388949634911
MFT PRESTONS165822424115MFT NARANGBA360773913987
MFT TOOWOOMBA156617011825MFT EASTERN CREEK343832411828
MFT GOLD COAST154014081405MFT TRARALGON247230368792
MFT EPPING137919562184MFT NEWCASTLE234739952720
MFT BUNBURY13136780MFT TOWNSVILLE229417973660
MFT BRISBANE120912081363MFT WOLLONGONG179439472445
MFT PERTH93216181075CCA PERTH175618733696
MFT WOLLONGONG8323765679MFT BALLARAT0017200
MFT ORANGE7405931150MFT DUBBO004638
Outward Consignments Per ClaimInwards Consignments Per Claim
BranchTo Mar 2025 To Sep 2024 To Mar 2024
BranchTo Mar 2025
To Sep
2024
To Mar 2024
MFT BENDIGO19193318120
MFT GOLD COAST2419108343
MFT GEELONG1548472602353CCA DANDENONG SOUTH17510028640
CCA DANDENONG SOUTH116341963435540MFT PRESTONS13236138761675
CCA EPPING947579246575MFT DANDENONG SOUTH12311203896034
MFT DUBBO732405580MFT ALBURY115461151712302
MFT CANBERRA700545763334CCA ADELAIDE11287577516044
CCA BRISBANE635494428925MFT GEELONG955945016013
CCA ADELAIDE6352020874MFT TAMWORTH891200
MFT ALBURY521071662663MFT MACKAY853542213629
CCA PERTH4693178024674CCA PRESTONS84411537610032
MFT DANDENONG SOUTH463548293325MFT ORANGE799132261788
MFT NEWCASTLE449258414450MFT BENDIGO754105556
MFT TOWNSVILLE322532254409MFT CANBERRA750173263925
MFT MACKAY319246772031CCA BRISBANE691565185960
CCA PRESTONS299840466694MFT EPPING635686094963
MFT BALLARAT268919692484CCA EPPING633339098789
MFT TAMWORTH265518922305Total Company
550967884737
MFT EASTERN CREEK25762208955MFT TOOWOOMBA547867020
MFT TRARALGON255136462084MFT BUNBURY473668730
Total Company225127682438MFT PERTH467851842724
MFT NARANGBA218433162604MFT ADELAIDE423862963003
MFT ADELAIDE216123413218MFT BRISBANE388949634911
MFT PRESTONS165822424115MFT NARANGBA360773913987
MFT TOOWOOMBA156617011825MFT EASTERN CREEK343832411828
MFT GOLD COAST154014081405MFT TRARALGON247230368792
MFT EPPING137919562184MFT NEWCASTLE234739952720
MFT BUNBURY13136780MFT TOWNSVILLE229417973660
MFT BRISBANE120912081363MFT WOLLONGONG179439472445
MFT PERTH93216181075CCA PERTH175618733696
MFT WOLLONGONG8323765679MFT BALLARAT0017200
MFT ORANGE7405931150MFT DUBBO004638
Outward Consignments Per ClaimInwards Consignments Per Claim
7
Australia2025
Temperature Control Comes to Metro Sydney
Dallas Blitvic | Branch Manager Metro Sydney
Sydney Metro has added a new 12-tonne, 14-pallet refrigerated truck to its
fleet.
Introduced explicitly to support deliveries from our temperature-controlled
warehouse in Moorebank, this truck is equipped with a temperature data logger
and can transport chilled and frozen products.
Currently servicing confectionery and chocolate customers across the Sydney
metro area, this new truck marks an exciting step into a new market for Metro
Transport in NSW, with promising growth opportunities ahead.
10,000th Consignment Celebration
Scott Jones | Branch Manager Transport Geelong
At Mainfreight Geelong, we take pride
in delivering more than just freight – we
deliver partnerships, reliability and a
whole lot of teamwork. This year, we
celebrated a major milestone with one
of our valued customers, as they hit
10,000 consignments dispatched!
To show our appreciation for their trust
and ongoing support, the Geelong team
fired up the BBQ and headed to our
customer’s site to cook a feast for their
entire crew. Burgers, sausages and
plenty of laughs were on the menu as
we celebrated this incredible milestone
together.
From the very first delivery to this
incredible achievement, it’s been an
absolute pleasure working alongside
this customer to ensure their products
get where they need to go – on time,
every time. Their trust in Mainfreight,
and our shared commitment to quality
service, has built a strong partnership
that keeps growing.
Tamworth Turns 4!!
Nicola Robinson |
Operations Manager
Transport Tamworth
Over the past four years we have
established ourselves in the
local market, developed a loyal
customer base and refined and
improved our services to meet and
exceed our customers’ needs and
expectations.
Tamworth has experienced many
significant changes in its four short
years, and we are excited for what
the future holds. We have built a
strong team that all play a significant
role in running a smooth and now
profitable (weekly) operation. We
are a small but close-knit team - 7
in total - including our owner drivers
and company drivers.
It is crucial that we continue to
search for and win new business,
which will allow us to further
expand into our region. Controlling
more of our customers’ pick-ups
and deliveries ensures our quality
of service. Tamworth covers over
111,000 km2 - just under half the
size of all of Victoria.
Exciting times lie ahead for
Tamworth, as we expect to break
records this year and achieve our
first annual branch profit ever in
2025/2026.
L-R: Greg Tuckwell and
Nicola Robinson
L-R: Sarah McPherson, Air & Ocean Geelong, Felix Price,
Transport Geelong, Miranda Loats, Transport Geelong
8
2025Australia
Welcome Team. As we roll into another
big year, it’s great to see our branches
hitting their stride. With the teams
growing fast, especially Moorebank
(Sydney) and Dandenong South
(Melbourne), we want to give a big
Mainfreight welcome to all our new
team members who’ve joined the family.
We hope you enjoy this newsletter. It’s
a fantastic way to catch up on what’s
happening around the Mainfreight team,
both here at home, and with our brothers
and sisters overseas.
Looking ahead, we expect more of the
same as last year: steady but cautious
growth. There’s still a bit of uncertainty
globally, so we’re carefully approaching
our volumes and activities. Sales
continue to be a priority, and we’ve got
to be smart about bringing on the right
customers who value our service, and fit
our network. This strategy will keep us
on track to beat last year’s numbers and
keep the momentum heading into peak
season and beyond, right into 2026.
This year, we’ve been pushing hard
on one clear idea: “measure what
matters”. With dashboards, KPIs and
endless data at our fingertips, it’s easy
to get lost in the noise. So, while we
keep an eye on the numbers, let’s not
lose sight of the basics: high quality,
immaculate presentation, strong team
morale and sticking to what works. If we
get this right, the results will speak for
themselves.
Later this year we’re looking forward
to bringing our teams and customers
together for the official openings of
our Moorebank and Kenwick (Perth)
branches. Much hard work and long
hours have gone into setting up these
warehouses, and it’s going to be
fantastic to celebrate these wins with
our teams and customers.
Each year, we take a moment to reflect
on the areas where we can improve, and
it’s no surprise that the same key areas
continue to stand out. Why? Because
the fundamentals never change.
Warehousing Australia
Riyaz Jordan
1. Decision making. Our team usually see the challenges first, and often
know the best way forward. Let’s bring these up in our Positive Action
Team meetings and encourage them to make decisions and take
accountability to fix these challenges.
2. Value the improvement of a good idea: Celebrate good ideas and
create an environment for our team to ask questions and share ideas.
3. Meticulous attention to presentation: Our world-class facilities reflect
who we are, and they should always look world-class. Every team
member plays a part in keeping our environment clean and tidy and a
place we’re proud to work in.
4. Stock accuracy: Our IRA (Inventory Record Accuracy) cycle count
program is key to delivering outstanding customer service. Think of
us like a bank; instead of cash, we’re trusted to store and manage
our customers’ products. It’s even more critical to keep our focus and
stick to the process when we’re flat out. Getting it right every time is
what sets us apart.
5. Cyber security awareness: It only takes one click to compromise our
systems. Let’s all be alert and proactive in our efforts to protect our
infrastructure. If something looks off—trust your gut and report it.
A huge thanks to all of you for the effort you’ve put in over the
past year. Now’s the time to lift again, level up and continue
delivering the service our customers expect from us.
Riyaz Jordan
Annual Customer Carrier Conference
Once a year the team travel to one of our valued customers’ head offices in
Crestmead, Queensland, for their annual Carrier Conference. This important
meeting allows their senior leadership team to update our team on the company’s
strategy for the next 12 months, and what they will value most in their 3PL partners
and carriers. This year, Mainfreight sent a joint delegation from Warehousing,
Transport and Wharf to the conference and shared in some key strategic
discussions that will set us up nicely for the coming year and harvest season.
9
Australia2025
As we close out another financial year at Warehousing
Wacol it is important to reflect on our achievements as a
team, and look for opportunities to become an even better
branch. Wacol achieved our profit target, were a runner-up
in the branch of the year and we welcomed five new young
Mainfreight team members into the branch. Operationally,
we made tweaks to the team throughout the year, cross-
training between our customers and providing more depth.
It is a testament to our long-term team members who have
trained our new team members, and have anchored our
team over the past 12 months driving our performance.
Over the past 12 months, the team focused on our quality;
this is a constant challenge and climbing to the top
always has slippery moments. As we move forward, we
Our team are consistently looking for
practical and innovative approaches to
improve our footprint here at Moorebank,
leading with strategies of high impact
in addition to the mindfulness of
how seemingly small improvements
compounded over time can make an
immense difference.
One of our most recent plans of action
was to target and reduce our wastage
onsite. As a result, we acquired eight
heavy-duty compressors and bale press
machines to compact our recyclable
disposals onsite. This machinery has
been purposefully placed throughout
our warehouse, and has contributed to
the reduction of our wastage by almost
50 loads per month, providing major
cost and environmental savings for the
branch.
Our team have also recently installed
raised garden beds with clear access
to our kitchen, creating an exciting
opportunity for our team to begin
growing our own vegetation as well as
fostering a home for garden worms, and
an opportunity for us to compost scraps
from our kitchen. This further contributes
to reducing our general waste and
the effects of overconsumption and
pollution.
focus on making decisions on the ground more quickly,
empowering our team to take ownership of our functions
and be accountable for our quality. Our peak period
planning was pivotal to the success of our branch. The
team provided insight, bought into it and executed very
well. We will need to rinse and repeat.
On behalf of the Wacol team, I’d also like to thank the
teams at the Larapinta, Radius Drive and Berrinba
warehouses for their continued support. It’s true that
help is only ever a phone call away.
Thanks again Team
Tim
A Note from Team Wacol
Kalen Rawiri-Reed utilising
one of our electric vehicle
charging bays
Our outstanding team chef,
Dale Armstrong
L-R: Adi Vosaki &
Chanelle Imad
Looking ahead at the year that remains,
we are extremely excited for what
the future holds. Cultivating new and
innovative ideas from our team, with
quality for both our community and our
customers at the forefront of all we do,
we look forward to seeing these ideas
sprout into fruition.
From the immediate impacts of electrical
charging bays for our hybrid vehicles to
our 1,854 solar panelled rooftop, to the
smaller impact of our garden beds and
critters alike, no matter the enormity of
the effect, we believe getting the little
things right consistently combine to
deliver a great impact.
Minimising our Mark at Moorebank
10
2025Australia
It’s great that our team are agile and
can think on their feet to find solutions
for our customers because we have
certainly seen some challenges this last
six months. Our sales teams have been
fighting hard to bring in new customers,
and our operations teams are working
tirelessly to deliver the quality service
we pride ourselves on.
There is uncertainty in the world
trade markets, and customers are
experiencing a lower demand for
their goods due to inflation and cost
pressures around the world. As the
world’s leaders search for solutions,
we at Mainfreight will remain true to our
culture and values. We know that if we
deliver quality service to our customers,
our team morale will stay high, and
profits for the business will follow.
This year, we must maximise the use
of our existing facilities and use the
experience of our team members to
generate more business. We want to put
more freight in all our new and existing
services to extract more profitability. We
have very good internal and external
technology systems, and we need to
continue to train our teams on how to
use these systems in the most efficient
way to enable us to move more freight
every day for all our new and existing
customers. This will feed the network
of branches we have internationally,
providing great service to our customers,
but also giving revenue to our overseas
branches.
I had the pleasure of attending and
presenting at our sales conference this
year, and crikey what an enthusiastic
and exciting group of professionals we
have developed. I felt energised and
positive about our future, knowing that
this mix of young and more mature sales
professionals is in the marketplace daily,
representing Mainfreight to customers.
Their hunger for knowledge and
success was evident, and I encouraged
customers and our team members to
get close to them, ask them questions
and challenge them to find logistics
solutions for your needs. They will love
the challenge, and I am sure you will
love the results.
Air & Ocean Australia
Grant Draper
Things for us all to think about:
1. We are all salespeople representing Mainfreight. Find leads and be
inquisitive when talking to our customer-facing teams to help gain new
business.
2. The quality of our service is what keeps customers coming back to
us. We can’t let it slip. If you see our quality drop, find ways to correct
it urgently.
3. Be efficient and accurate in all we do. Do things right the first time so
others in our network can rely on what you do.
4. Do your best every day. I love this truck saying – “the harder I work,
the luckier I get”.
5. Don’t let your branch be the weakest link in our network. Work hard
to make your mates in the other branch proud of what we can do
together.
Barossa Blitz
Kyle Fishlock |
Air & Ocean Adelaide
Mainfreight Air & Ocean Adelaide have
recently helped the Barossa Barons Centre
by purchasing a vine. This allows us to
participate in events and local introductions
to further develop our presence within the
Barossa Valley region. We are committed to
refreshing our relationships in the Barossa
with planned regular visits to targeted wineries
that are having a rise in export activity. Our
blitz uncovered that wineries are experiencing
extreme growth in untapped European
countries (Finland, Slovakia, and Ireland),
along with continued strong growth in China,
Singapore and the UK.
Exporting Crabs
Jess Trace | Brisbane Airfreight
The Brisbane Airfreight team recently brought
on a live spanner crab exporter in Queensland,
sending their product to Guangzhou, China.
The crabs are caught the day prior to export.
They are packed into poly boxes overnight and
delivered to our site by 5am on the day of the
flight. The boxes are screened and loaded into
an AKE for transport to the terminal at 6am.
The flight arrives in China at 5pm the same
day, and is collected by the receiver at 6:30pm.
The total time to market from the catch is
less than 48 hours, and relies on the speed
and efficiency of our team to turn around the
product within an hour.
Kyle Fishlock enjoying
the sun in the Barossa
Jess Trace is excited
about her ‘Crabby’
Customer movement
11
Australia2025
Team,
We have seen some great achievements
amongst the Wharf Team, with our
Melbourne site winning both Branch of
the Year and Sales Team of the Year.
Fantastic team efforts have led to their
branch’s success.
Firstly, I want to extend a thank you to
everyone on the Wharf team for your
dedication and continuous commitment
over the past few months. Whether you
have been working behind the scenes,
dealing directly with our customers or
driving our fleet, each team member
has played an essential role in the
ongoing success of our business in
challenging moments. Your resilience
shines through, and when we reach new
milestones it is because of the collective
effort you all put in.
On the business front, I am pleased to
report that we are ahead of last year’s
profit numbers. While this is certainly a
positive sign, we are still not where we
want to be in relation to the ambitious
targets we set for the new financial year.
We have made significant strides in
improving our operations and working
more efficiently. Every part of our
business is evolving, which gives us
confidence that we will close the gap
and hit our goals moving forward. One
area where we have seen improvement
is in our operational workflows by
implementing better communication
systems, streamlining processes and
focusing on smart decision-making. The
goal is always to find the best possible
way to serve our customers.
Every interaction with our customers,
no matter how big or small, is important
to us. I encourage each of you to
think about how you can continue to
go above and beyond. How can we
address issues more efficiently? How
can we improve processes to enhance
not only internal operations but also
the customer experience by continuing
to focus on delivering exceptional
service which sets us apart in a highly
competitive industry?
The success of our customers is linked
Wharf Australia
Mike Reid
Things to do better:
1. Don’t beat up your brothers and sisters!
2. Think of more ways to make us easy to do business with.
3. Contribute your opinion in your Positive Action Team meetings: your
voice counts, and it is vital that we hear it.
4. The ongoing development of a dedicated team with a focus on
developing leaders who will be the foundation of our business in years
to come.
to our own. If we support them, they will
continue to come back, and so will the
growth of our business. As we continue
to grow, this mindset will be critical. Our
customers expect the best from us,
and we must deliver – no excuses. The
addition of direct rail access from the
ports in Sydney and Perth will allow us
to serve our customers more efficiently,
reducing turnaround times and
improving our delivery to customers.
This is just one example of how we are
evolving to meet our customers’ needs
in real-time.
Another key area where we can all
continue to make an impact is in the way
we present ourselves in our interactions
with customers, and the appearance of
our fleet and facilities. A professional
and consistent image is essential to
reinforce our reputation as a reliable
and trustworthy transport provider.
Each time a customer sees one of our
vehicles or talks with one of our team
members, it is an opportunity to build
trust and loyalty.
Thank you all once again for your
incredible work and for being the
driving force behind everything we have
accomplished. I look forward to the next
phase of our journey together.
12
2025Australia
Proof That Hustle Wins
Jaan IIhan |
National Sales Manager
What a year!
2024 reminded us of a simple
truth – when we back ourselves,
chase new work and deliver for our
customers, we win.
And we’ve got the results to prove
it:
• Wharf Melbourne Sales Team:
Named Australian Sales Team
of the Year, a result driven
by consistency, hunger and
chasing the right work.
• Sydney’s Customer
Development Executive, Liam:
Took out the state title! It is a
massive achievement and
reflects what strong customer
care can achieve.
• Wharf Melbourne Branch:
Crowned Branch of the
Year! This wasn’t luck, it
was built on relentless effort,
customer service and pride in
performance.
These direct customer wins weren’t
handed to us. They came about
because our teams pushed hard,
stayed close to their customers and
weren’t afraid to get uncomfortable.
We’ve doubled down on direct
wharf work across the country,
and it’s paying off. Whether it’s
side loader deliveries, drop trailers,
reefers, fumigation or unpack
services, we win the work when
we lead the conversation and take
control.
2025 isn’t about slowing down, it’s
about backing up what we achieved
in 2024, and taking it further.
To the wider Wharf team, we’ve
done this together, and without you,
our promise to customers means
nothing.
Branch of the Year – Wharf Melbourne
Jake Hedley | Branch Manager
What a year 2024/25 was for Wharf
Melbourne! We are incredibly grateful
for being recently awarded both the
Branch of the Year and Sales Team
of the Year! To be recognised through
one of these awards is a fantastic
achievement, let alone both. This didn’t
happen overnight; this is the result of
years of hard work to achieve a plan set
out by the team.
What makes these awards so special
is that they truly belong to everyone.
From the drivers to the sales team,
operations, customer service, admin
and even our families. None of this
would’ve happened without the energy,
effort and high standards you all bring to
the table every day.
Our sales team kicked off the financial
year with a clear growth plan – and
the whole team got behind it. A few
key goals and wins that made a big
difference:
• Pushing export volumes: This
helped reduce the number of
empty running and gave us greater
front loads heading into the ports,
which was great for efficiency and
margins.
• Altona yard expansion: With more
space in the West, we went after
high-volume business that also
needed extra services like reefer
power, storage and biosecurity
services. This meant more
controlled value for our customers,
and more revenue streams for the
branch.
• Targeting specific shipping lines:
Helped us get smarter with our
container re-uses and exchanges
(Matchbox).
• Matchbox magic: With a greater
focus and emphasis on this, our
whole team brought into this
initiative and, as a result, we
recorded 8,230 transactions,
up 86.6% from last year. This
meant fewer empty park visits,
lower operational costs, smoother
deliveries and better turnaround for
exports.
This is something we are all proud of,
and everyone played a part in it. These
awards and the numbers behind them
are the result of a whole team working
together, staying focused and keeping
standards high.
Thank you for everything you’ve done to
make this happen. Let’s enjoy the win
– and get ready for another strong year
ahead!
Sales Team of the Year
L-R: Emre Aldemir, Courtney Glenister, Jaan Ilhaan, Andrew Thompson,
Bryan Tchung, Mackenzie Rex & Mike Reid
L-R: Mike Reid, Courtney Collier,
Josephine Riservato, Andrew Smith,
Jake Hedley, Jaan Ilhan,
Jaimie Collyer, Hayden Smith and
Pasqua Riservato
13
New Zealand2025
New Zealand
Our last financial year started April 2024
with good levels of energy, momentum
and trading volumes. We were quickly
brought back to reality the following
month, which would continue to be a
challenging year for most branches in
New Zealand.
From a divisional point of view, our
Warehousing teams have performed
well over these past 12 months, with
consistent storage and activity levels
across most warehouses. Our Air &
Ocean and Transport teams have
felt the impact of reduced consumer
demand, shipping line recalibrations
and a competitive and challenging
economy which has put pressure on
our revenues, margins and ultimately
our profits. Our annual branch awards
reflected this, where only 27 out of 94
branches achieved their profit pledges.
Whilst the impacts of the economy are
beyond our control, it has been positive
to see our teams elevate the focus on the
quality expectations and performance
of their branches, ensuring they are
consistently exhibiting and delivering
above-the-line behaviours. In tough
economic times, quality always wins
over anything else. A non-negotiable
attitude to the image and standards of
our business is paramount.
With our branches and network capable
of moving a lot more volume, we must
all be in the market, being far more
curious with our customers, asking how
we can help more and introducing more
“blue” to their business, locally and
internationally.
We have a wonderful network and the
capability to provide a large range of
services to our local customers. Let’s
promote this far more. Let’s make sure
we are hosting our existing and potential
customers through our branches,
sweating our assets and providing
additional services with our large “tool
belt” of offering. It’s time to bring more
hustle everywhere.
Mainfreight New Zealand
Carl George
We have delivered some very special
facilities this year. To those branches
that have moved into new operations
in the last 12 months, we need to push
harder to grow volumes through these
sites that are capable of a lot more.
This year we will take delivery of our
renovated Daily Freight Auckland
transport site, our new transport branch
in Hastings, Hawke’s Bay, our new
Whanganui transport branch and our
Beach Road major hazardous facility
in Auckland. To these branches, we
need to keep pushing sales activity and
front-loading new opportunities to make
the transition to these new sites less
onerous.
As we move through this new financial
year, we all need to act quicker with
key daily decisions within every branch.
Don’t do the same daily routines if things
change quickly in your operations. We
have many levers that can be pulled to
ensure we are right-sizing the business.
Team, although last year was a year full
of challenges, we can also take away
many positives and, like every year,
take away some good lessons for this
new year ahead of us. Thank you, team,
for all your contributions this year. We
would not be able to do it without your
support and efforts every day.
Some thoughts for the year ahead:
1. Strive for excellence in everything you do in your branch. Quality,
image, standards, how we communicate and a strong Mainfreight
culture will always win above anything else.
2. Our network is geared for growth. Let’s make sure we are looking at
what else we can do in every operation for our customers – bring out
that Mainfreight entrepreneurial flair.
3. HUSTLE – are we maximising the capacity available to us in all
divisions? Let’s make sure every warehouse, container, truck and train
is full to the roof.
4. Communication – keep your teams up to date on what is going on in
your branches and around the network.
5. Live and breathe your weeklies. Know what your required profit run
rate is every week and what inputs you need to beat it.
14
2025New Zealand
A big focus for the team at our new
Alderman Place container packing
station is to maximise the cubic metre
volume of each container in order to
maximise return. As you can see below,
the FAK (Freight All Kinds) export
loading is a well-planned jigsaw puzzle
of our customer’s freight. It is great to
have the experience of Brent and Norm
on the tools loading one of our 1MF
containers.
CaroTrans CFS, Alderman
Place – Inland Rail Port
The team in Hawke’s Bay is excited to
see the progress of their new Transport
and Air & Ocean branch taking shape,
and it is due for completion in October
2025. Fully equipped with rear loading
docks at one end, this is a significant
development with the transport team
currently operating off two sites in the
last five years, and Air & Ocean working
from a separate office due to space
restrictions at our current Napier facility.
Mainfreight Hastings
Wahine Toa Conquer the Main Divide
Recently a remarkable group of Wahine from our NZ team completed the challenging and life-changing Main Divide
weeklong course across the Broderick Pass in the South Island of New Zealand. Wahine Toa means “strong woman”
or “warrior woman”.
This was the first Wahine Toa group to take on this expedition. Traditionally, this experience was for our operational
Transport teams however, to recognise the exceptional females we have within the business across all divisions, it
has been inspirational to see and hear the experiences of this group.
“We showed up for each other every day, and we learned that strength doesn’t always mean going it alone - it’s also
knowing when to lean on your team.”
We celebrate these incredible women for their bravery and determination, and look forward to seeing how they carry
this experience forward from a personal and professional point of view.
Back row L-R: Lisa Parangi, Zoe
Wilkinson, Carmen Robertson,
Melanie Katu, Elizabeth Castillo,
Haylee Woodmass, Dallis Parker-
Waters Front/Middle row L-R:
Charlotte Gordon, Hannah Doocey,
Noreen Taurua, Christine Awatere,
Esther Viau, Martin Devereux
Fred Kalman has been part of the Mainfreight family for many, many
years, and he’s one of those people who exemplifies what being an
owner-driver is all about. Come rain or shine, Fred is reliable and
friendly, and customers love dealing with him. He’s not just a truck
driver – he’s a mentor, a problem-solver and someone who really
represents the Mainfreight brand out on the road.
Fred’s Mainfreight story started back in 1989, when he took over an
old (but good-looking) Mack truck from another driver, Adam Lennox.
That truck blew out clouds of black smoke, so Fred upgraded to a
Volvo as soon as he could – and he’s stuck with that brand ever
since.
Fred did the Wellington “swap” run for 36 years, and he’s proud to
say they never missed a delivery in all those years. “Sometimes we
were a bit late because of snow or truck problems, but we always
got the freight home,” he says. He gives a lot of credit to the night
drivers over the years who helped make that happen.
Back in the early days, our day work was done with flat-top trailers
and lots of ropes, tarps and effort just to keep the freight dry. Fred
remembers a funny radio ad from a guy called “Loosehead Len”
who joked that Mainfreight drivers looked after the freight so well,
they used lace doilies instead of tarps. “Yeah, right!”
It was a small team back then - only about 20 trucks in Auckland.
Everyone pitched in to get the job done. “On Fridays, the drivers,
store team and office team all stayed to help until everything was
cleared out and clean. Then we’d have a couple of ‘lemonades’
before heading home,” Fred remembers.
Fred recalls one of the most interesting jobs he did for a few years
was carrying munitions for the NZ Defence Force from Kauri Point
to Waiouru. “We had big EXPLOSIVE signs on the front and back of
the truck, and that bought us a lot of respect from other motorists!”
He says the transport industry is tough, but one thing that made it
easier was that Mainfreight ALWAYS paid on time. That kind of trust
and support helped him keep the business going.
Fred and his team have also been involved in heaps of community
events over the years — Round the Bays, Books in Homes, school
fairs and big parades like the Olympic homecoming. At one point,
they even painted their truck and trailer black with a giant silver fern
to show support for our national sports teams.
A big part of Fred’s story is also the next generation. Jason Street
worked for Fred for seven years before taking over the Wellington
run himself. Fred had great pleasure in mentoring Jason – and he
reckons Jason’s doing an even better job than he did. “It’s in good
hands.”
Even though Fred’s now retired and 86 years old, he still drives a
truck when he can. “I just like to keep my hand in,” he says.
Fred’s story is a great example of the kind of people who make
Mainfreight what it is – dedicated, hard-working and proud to be part
of something bigger. Thanks for everything, Fred!
Fred Kalman – A True Mainfreight Legend
Fred features on the back of our 2025 Annual Report.
This is his Mainfreight story.
Fred Kalmen, 86 years old and still behind
the wheel – LEGEND!
15
New Zealand2025
16
2025New Zealand
Another financial year has started, and
no doubt it will be another action packed
year. We have a solid foundation
to launch into the 2025/26 financial
year, with good alignment across our
operations and transport processes
throughout the network. Our weekly
financial “run rates” have been set for
the year and will be the key targets to
attack every week to achieve your profit
pledge. Understand your influence on
these key target numbers to ensure we
do everything we can to achieve our
profit pledge in 2025/26.
Sustaining excellence in everything we
do consistently is our key objective.
This requires all team, drivers and the
network to deliver the highest service
levels and keep the high standards
we all expect every day! Live transport
dashboards have lifted the quality
key performance indicators across
operations and transport. Having real-
time live dashboards that provide data
and measurement assists our teams
to make better decisions regarding
freight volumes, lift service levels and
customer experiences. The hard work
must remain to continue to improve
and hold onto the improvements made.
Offering the BEST quality and service
levels consistently is the best platform
for our energetic, hungry sales team
to hustle solutions and convert new
opportunities.
The investment in our network has
continued this year, with the following
buildings making great progress and
ready to transition later this year:
Daily Freight Auckland – O’Rorke Road
development September 2025
Mainfreight Hastings – October 2025
Mainfreight Whanganui – July 2025
Along with the above new builds, we
have the expansion of our Wellington,
New Plymouth, Palmerston North,
Cambridge and Whakatane sites
opening up more capacity and
opportunities for new service offerings
and growth. The network is well placed
to manage more freight and provide
customers with the best service and
customer experience.
We are a growth focused business that
Transport New Zealand
Nic Kay
Key focus in 2025:
1. Sales – We are a growth-focused business where everyone is a
salesperson. Go get it!
2. Keep hold of the progress we have made – no slippage in quality or
image.
3. Deliver your mate’s freight across every branch. Don’t be the weakest
link.
4. Sustaining excellence with honesty, integrity and consistency across
all services
5. Our image is everything – protect it by ensuring our buildings, fleet and
team look the best! The standards you walk past are the standards
you set.
6. Health and Safety – protect yourself and your teammates in your
workplace.
seeks to improve operations, transport,
sales and customer experience. This
continuous improvement and growth
aspiration we have as a business
creates many career and development
opportunities. Challenge yourself
in 2025 to expand your knowledge.
We have so much experience in our
business – tap into this and find a
mentor that can help you keep growing
your skillset and career opportunities.
Thank you to all our Owner Drivers
who are an integral part of our service
offering. We appreciate the investment
you have made into the business, along
with the professionalism, presentation
and work ethic you bring every day to
our business. Mainfreight Mondays have
lifted image and quality – thank you for
the ongoing support and for all you do
for our special business.
Team, thank you all for the commitment,
passion and energy you bring every
day to ensure our quality, service, and,
most importantly, customer experience
is the best! We thank you for making
a difference and for your passion. Let
us maximise this to dominate every
opportunity in 2025/26.
Mainfreight Touch Tournament
Thank you to Mike Perez and the volunteers who helped on the day!
Congratulations to the Metro Auckland Mets on their victory in the
Taiaha Final! Well done also to XDK – the combined team from
Railway Lane Warehousing and Cross-Dock – for securing the win in
the Plate Final.
17
New Zealand2025
Claims Performance
If your branch is below the Total Company number, then you are below average.
Make sure you and your team members work hard next year to be above this line.
To MarTo SepTo MarTo MarTo SepTo Mar
202520242024202520242024
FTL South Island24,24911,7417,446Hastings5,640 5,640 6,164
Metro Christchurch9,522 10,995 24,379 Ashburton3,922 3,153 1,740
Metro Auckland6,454 8,097 6,339 Chem Auckland3,662 3,188 2,679
FTL Neilson Street4,930 5,171 2,131 Timaru3,186 3,167 1,561
Kaitaia3,249 1,717 438 Whanganui3,167 2,825 2,522
Chem Auckland2,027 1,797 2,165 Masterton3,008 2,881 6,730
Hastings1,941 1,941 1,853 Owens Auckland2,996 2,986 1,541
2Home Hastings1,8061,656709FTL South Island2,9222,1291,436
Timaru1,725 1,750 973 Christchurch2,916 2,162 3,038
Rotorua1,701 2,183 1,229 2Home Auckland2,863 2,710 2,714
2Home Christchurch1,507 1,972 1,161 Metro Christchurch2,720 2,062 1,936
Gore1,495 2,117 1,268 Metro Auckland2,648 3,658 3,436
Invercargill1,454 1,382 822 Gore2,608 1,986 1,810
2Home Auckland1,234 2,063 1,164 Hobsonville2,517 2,602 1,444
Greymouth1,207 1,177 762 Levin2,204 3,617 3,350
Palmerston North1,193 1,123 675 Taupo2,153 2,920 1,339
Oamaru994 1,105 1,036 Wellington2,069 1,962 2,053
Masterton985 1,175 1,157 Tauranga1,951 2,585 1,998
Whakatane975 1,265 324 Oamaru1,771 2,393 3,964
Tauranga913 933 828 Palmerston North1,711 1,712 1,466
Hamilton883 1,022 957 Whakatane1,710 3,225 3,219
2Home Tauranga839 835597 Auckland1,628 1,699 1,430
Levin819 1,021 893 Invercargill1,573 1,640 1,218
Napier813 1,152 734 Total Company1,563 1,579 1,393
Gisborne812 988 1,239 Hamilton1,520 1,771 1,807
Whangarei781 639 523 2Home Hastings1,5111,4731,419
Thames759 1,230 627 2Home Tauranga1,495 1,493432
Ashburton722 628 365 Napier1,436 1,688 1,359
Owens Auckland718 818 666 Dunedin1,335 1,358 1,209
Total Company716 742 667 DF Auckland1,290 1,112 853
Whanganui711 957 553 2Home Wellington1,267 1,482 1,113
Dunedin672 734 748 Rotorua1,230 1,923 1,927
Taupo650 633 440 New Plymouth1,226 1,286 1,650
2Home Hamilton630 277233
Cromwell1,1979631,462
Hobsonville614 552 544Thames1,187 1,999 1,437
Wellington614 670 635 2Home Christchurch1,168 1,247 1,156
Blenheim591 464 425 DF Christchurch1,162 1,113 798
Nelson555 505 483 Greymouth1,119 949 1,240
Owens Christchurch553 638 527 Blenheim1,099 1,138 1,061
New Plymouth518 492 617 Owens Christchurch1,046 904 917
DF Christchurch508 534 489 Nelson975 908 560
Auckland450 510 543 Kaitaia898 617 485
DF Auckland433 349 324 Whangarei678 661 609
Christchurch424 444 483 FTL Neilson Street654 - 110
Cromwell411571437 2Home Hamilton562 509789
2Home Wellington395 402 346 Gisborne537 461 634
Cross-Dock Auckland22662463 Cross-Dock Auckland338 - 718
Mobile Hire161 120 1,152FTL North Island232
FTL North Island1318104 Mobile Hire- - 79
If your branch is below the Total Company number, then you are below average.
Ensure you and your team work hard this year to be above this line.
Ensure you and your team work hard this year to be above this line.
Inwards Consignments Per ClaimOutward Consignments Per Claim
BranchBranch
To MarTo SepTo MarTo MarTo SepTo Mar
202520242024202520242024
FTL South Island24,24911,7417,446Hastings5,640 5,640 6,164
Metro Christchurch9,522 10,995 24,379 Ashburton3,922 3,153 1,740
Metro Auckland6,454 8,097 6,339 Chem Auckland3,662 3,188 2,679
FTL Neilson Street4,930 5,171 2,131 Timaru3,186 3,167 1,561
Kaitaia3,249 1,717 438 Whanganui3,167 2,825 2,522
Chem Auckland2,027 1,797 2,165 Masterton3,008 2,881 6,730
Hastings1,941 1,941 1,853 Owens Auckland2,996 2,986 1,541
2Home Hastings1,8061,656709FTL South Island2,9222,1291,436
Timaru1,725 1,750 973 Christchurch2,916 2,162 3,038
Rotorua1,701 2,183 1,229 2Home Auckland2,863 2,710 2,714
2Home Christchurch1,507 1,972 1,161 Metro Christchurch2,720 2,062 1,936
Gore1,495 2,117 1,268 Metro Auckland2,648 3,658 3,436
Invercargill1,454 1,382 822 Gore2,608 1,986 1,810
2Home Auckland1,234 2,063 1,164 Hobsonville2,517 2,602 1,444
Greymouth1,207 1,177 762 Levin2,204 3,617 3,350
Palmerston North1,193 1,123 675 Taupo2,153 2,920 1,339
Oamaru994 1,105 1,036 Wellington2,069 1,962 2,053
Masterton985 1,175 1,157 Tauranga1,951 2,585 1,998
Whakatane975 1,265 324 Oamaru1,771 2,393 3,964
Tauranga913 933 828 Palmerston North1,711 1,712 1,466
Hamilton883 1,022 957 Whakatane1,710 3,225 3,219
2Home Tauranga839 835597 Auckland1,628 1,699 1,430
Levin819 1,021 893 Invercargill1,573 1,640 1,218
Napier813 1,152 734 Total Company1,563 1,579 1,393
Gisborne812 988 1,239 Hamilton1,520 1,771 1,807
Whangarei781 639 523 2Home Hastings1,5111,4731,419
Thames759 1,230 627 2Home Tauranga1,495 1,493432
Ashburton722 628 365 Napier1,436 1,688 1,359
Owens Auckland718 818 666 Dunedin1,335 1,358 1,209
Total Company716 742 667 DF Auckland1,290 1,112 853
Whanganui711 957 553 2Home Wellington1,267 1,482 1,113
Dunedin672 734 748 Rotorua1,230 1,923 1,927
Taupo650 633 440 New Plymouth1,226 1,286 1,650
2Home Hamilton630 277233
Cromwell1,1979631,462
Hobsonville614 552 544Thames1,187 1,999 1,437
Wellington614 670 635 2Home Christchurch1,168 1,247 1,156
Blenheim591 464 425 DF Christchurch1,162 1,113 798
Nelson555 505 483 Greymouth1,119 949 1,240
Owens Christchurch553 638 527 Blenheim1,099 1,138 1,061
New Plymouth518 492 617 Owens Christchurch1,046 904 917
DF Christchurch508 534 489 Nelson975 908 560
Auckland450 510 543 Kaitaia898 617 485
DF Auckland433 349 324 Whangarei678 661 609
Christchurch424 444 483 FTL Neilson Street654 - 110
Cromwell411571437 2Home Hamilton562 509789
2Home Wellington395 402 346 Gisborne537 461 634
Cross-Dock Auckland22662463 Cross-Dock Auckland338 - 718
Mobile Hire161 120 1,152FTL North Island232
FTL North Island1318104 Mobile Hire- - 79
If your branch is below the Total Company number, then you are below average.
Ensure you and your team work hard this year to be above this line.
Ensure you and your team work hard this year to be above this line.
Inwards Consignments Per ClaimOutward Consignments Per Claim
BranchBranch
18
2025New Zealand
The soon to be completed Daily
Freight terminal at 42 O’Rorke
Road, Penrose, will significantly
enhance our operational
capabilities. This purpose-built
hub will feature expanded depot
space, a crucial central rail siding
seamlessly connecting to the
main railway line and brand-new
two-storey offices. Equipped with
loading docks and advanced
material handling systems, the
facility will optimise our receiving,
sorting and dispatch processes,
leading to faster turnaround times
and improved efficiency in serving
our customers across the region.
Furthermore, dedicated areas for
specialised freight handling and
enhanced security measures will
ensure the safe and secure transit
of all deliveries. This strategic
investment underscores Daily
Freight’s commitment to providing
superior freight solutions and
accommodating future growth.
The development is comprised of a
single-level terminal with canopies
and a two-storey office building.
The terminal is made up of an
existing floor slab, columns and roof
structure with new walls, ramps,
docks, doors, columns, rafters and
roof. The office is entirely new, as
well as the new truck wash, weight
bridge, car parking layout and yard
and train tracks. It is also fitted out
with a commercial kitchen, sleeping
rooms for our owner drivers, a
manual truck wash and solar
panels.
The estimated completion is
September 2025.
Total site: 13,925m2
Redevelopment of
42 O’Rorke Road
Whanganui New Build
A brand new purpose-built transport building is to be completed in mid-2025. The
3,217 sqm building will comprising office/amenities, high-stud warehouse, drive
through breezeway, truck wash and secure sealed yard and parking, all situated on
a 6,320 sqm industrial site.
The new facility is located in Whanganui’s newest industrial precinct of “Mill Road”,
with extensive new developments recently completed, under construction and
planned for this location, and all only eight-minutes from the CBD.
Demonstrating a commitment to sustainability, our new facility will also incorporate
water collection, solar panels, contributing to reduced energy consumption and
a lower environmental footprint. This forward-thinking approach aligns with our
100-year vision of investing in our people and communities and reducing the
environmental impact of our activities.
Earthworks commenced on site in October 2024, and is on track, and some areas
is well ahead of schedule, with estimated completion in July 2025.
Looking firmly towards the future, our New Plymouth branch is embarking on an
ambitious expansion project that will significantly enhance Mainfreight’s operational
capabilities. This development will substantially increase our existing footprint,
growing to an impressive 20,573 sqm. This strategic growth initiative is designed to
optimise how we work and dramatically increase our capacity, allowing us to better
serve the growing needs of the Taranaki region. A key part of this forward-thinking
development is the integration of a dedicated, truck wash facility.
Progress Update – New Plymouth Office Rebuild
Whanganui depot ready for the team to move in
New Plymouth rear depot extension
19
New Zealand2025
Thank you, team, for a great year.
You should all be justifiably proud of
your contribution towards delivering
exceptional service to our customers.
This year has been marked by numerous
milestones and achievements that
wouldn’t have been possible without the
dedication of our team. We must never
underestimate the importance of the
small details and doing the extra work
– the difference between success and
failure can often be found in the small
stuff.
The recipe for success at Mainfreight is
simple: our focus must be on quality, the
development of our people and culture,
the right people in the right seats and
delighting our customers. At the heart
of our mission is a commitment to
consistently improving the quality of
service through both individual growth
and strategic business practices. For
individuals, this means embracing self-
discipline, consistency and a mindset
of continual improvement - comparing
yourself to yourself, staying focused and
understanding your intrinsic motivation.
We prioritise accountability, the right
incentives, and a strong foundation
of values, principles and purpose.
Our strategies are designed to drive
sustainability and innovation, while
embracing change and thinking big.
Whether you’re a leader, team member
or individual contributor, we all share the
desire to be seen, heard and understood
- and to stay connected to our collective
“why”.
Warehousing New Zealand
Brynley Richies
Key Areas of Focus for 2025/26:
1. Our image is everything: protect it by ensuring our buildings and team
look the best! The standards you walk past are the standards you set.
2. Delight our customers: continuous improvement plans are critical to
keep our customers engaged and happy.
3. Quality: in all we do. Never accept second best.
4. Communication: regular engagement with our customers and our
team
5. Sales: we are a growth-focused business, and everyone is a
salesperson.
6. Team training: create pathways and careers, and continue to learn
and evolve.
The key to continued growth lies
in our sales pipeline as we look to
expand our property portfolio on
the back of increased enquiries for
outsourced services. We are making
future investment decisions to ensure
additional capacity is available to cater
for growth.
In the last year we have increased our
operational footprint with the opening of
the 9,000sqm Savill 2Home Warehouse
in Auckland catering for inventory
complementing the Mainfreight 2Home
delivery network. The recent completion
of 23,000sqm Beach Road Hazardous
Goods Warehouse replacing the Kahu
Street facility in Auckland, increases
our capacity to hold dangerous goods
across classes 2.1, 3, 5.1, 6, 8 and 9.
Continuing to invest in our future, we
are currently reviewing options within
the Auckland area, and in Christchurch,
we have reached an agreement with a
local developer to construct a 23,000
sqm warehouse at Mānia Road, with a
delivery date of April 2026.
In the fast pace of modern life, it’s easy
to lose sight of the moments that matter
– where we are, who we work with
and the pride we share in being part of
something bigger than ourselves. We
often find ourselves caught in the daily
grind, missing the small opportunities
to connect, reflect and appreciate the
people beside us. A quick conversation
at break time, a shared laugh or simply
checking in on a teammate - all these
moments help build the culture that
makes Mainfreight special.
To our entire Warehousing
family – thank you for your
drive, commitment and
contribution to what makes
Mainfreight such a powerful
place to work. Together, we’ll
continue to build something
we’re all proud to be part of.
Let’s make 2025 a year of
connection, growth and shared
success.
Beach Road Warehousing, Auckland
20
2025New Zealand
We’re excited to share the
recent SalesStar Training
for our Warehousing
Sales Team! This
comprehensive training
is designed to elevate our
team’s skills, enhance
product knowledge and
sharpen sales strategies,
ensuring they are fully
equipped to meet the
evolving needs of our
customers. The session
focused on advanced sales techniques, effective communication and
building long-lasting relationships - key elements that will drive success in the
warehousing industry. With expert-led workshops and interactive discussions,
this training will empower our team to deliver exceptional service, exceed
sales targets and maintain our reputation as leaders in the field.
We’re confident that the insights gained from SalesStar will help our team
shine even brighter in the competitive landscape!
SalesStar
The past 12 months at Manu Street
have been a whirlwind. Financially,
the branch has had an incredibly
successful year, breaking our
weekly P&L record four weeks in
a row - a rewarding outcome for
the team after overcoming several
tough weeks. This achievement
earned us the coveted profit plaque,
a well-deserved recognition of the
team’s hard work and dedication.
Throughout the year the team
implemented strong stock control
measures, significantly boosting
warehouse efficiency during
the busy periods. Their efforts
also resulted in continuous
improvements across all key
stocktake results. To further
enhance operations, we made
several key investments, including
a carton sealing machine,
roller beds and robot wrapping
machines, all of which have
streamlined our processes.
The team’s commitment to
excellence didn’t go unnoticed.
They were nominated for Branch
of the Year, earned 1st equal in
the Warehousing Health & Safety
Audit, and were 1st equal for the
EcoPortal Forklift Training.
With such outstanding results
behind us, this year presents a
tough challenge to top, but the
team is ready and eager to take it
on. I’m personally excited to see
what we can achieve together in
the coming year!
Manu Street
Tom Clyma
As a half-Canadian, half-Thai born in
Hong Kong, most find it crazy that I
learned to skate before I could run.
Growing up, playing ice hockey taught
me life lessons that I use on a day-to-day
basis, from leadership skills and team
utilisation to discipline and integrity. I
was fortunate to represent Hong Kong
at several international tournaments
throughout Asia and Canada, playing
the likes of teams from Italy, France and
Czechia, to name a few. I was extremely
fortunate to have a sport I loved that took
me across the world, and I eventually
landed myself at a boarding school in
Canada. Playing ice hockey in Canada
was like moving to New Zealand to play
rugby, highly competitive and, honestly,
very daunting at first.
Nevertheless, I met some lifelong friends
through the sport, and I cherished every
moment. It is fair to say I am now “retired”,
unfortunately, due to concussions.
However, what partially stemmed from
these injuries became my interest in
neuroscience. I became fascinated and
curious about behaviours, how they
changed and adapted under certain
conditions, and ways to improve the
human mind. I eventually went on
to study Neuroscience at University.
Learning about the human brain’s
intricacies has greatly influenced how I
approach a task.
107 Westney Road
Nicholas Winchester
In a previous role, I led a team of nine to
oversee marketing for a Neuroscience
conference. This meant working with
sponsors and filming promotional videos
from saunas, cold plunging and baking
cookies at a local bakery. Despite being
intrigued by Neuroscience, I did not think
it would be the right career fit. Hence,
I looked at other industries, eventually
landing myself at Mainfreight. My first
seven months in New Zealand have
been nothing short of amazing. Being
part of a special company with special
people, I look forward to meeting more
like-minded individuals from various
backgrounds.
Carton sealing machine and
roller bed set up
Nicholas in action on the ice
21
New Zealand2025
We moved pallets. We moved customers.
With 16 customers and fewer than 40 pallets left at Kahu, we knew this
would be a challenge. Regardless of a customer’s size, the same amount
of effort goes into communicating and planning their move. On average,
we contacted each of these customers three or four times.
It’s no secret that smaller customers often need more attention than
the big global ones. Nine times out of ten, they’re owner-operators who
have poured their life savings into their businesses and are incredibly
passionate about their products. As a branch, we had to make sure we
didn’t impact their operations - because missing just one order could
mean the difference between turning a profit and copping a big credit
card bill. This meant a lot of after-hours work, moving stock post cut-off
and ensuring it was booked in at Beach Road before the next day. Early
mornings and late finishes have been the norm for a while now. Despite
the chaos, we still managed to move over 1,200 pallets out of Kahu Street.
Meanwhile, at Beach Road, we officially went live with orders - and let’s
just say it was a bit of a cluster at first. We couldn’t print freight labels on-
site, so the team had to run back and forth to our old warehouse to grab
them until the Beach Road label printer was up and running - only after Big
Jerry whipped out his Big Sticky. No one wants to be on the receiving end
of Jerry’s Big Sticky, so things got sorted quickly! Thankfully, the rest of the
week ran smoothly once that was sorted. Everything went out on time, and
our customers are happy.
Looking ahead, we’ve got all fingers and toes crossed to receive our DG
licences. There are just a few small items left to tick off, but the major
requirements are already done. That cert will allow us to begin moving our
larger agriculture customers - mainly bulk tanks and drums. This is our
bread and butter: heavy tanks, drums, and bulk bags. The team is ready.
Kahu Street to Beach Road
Jeremy Williams
We’re proud to celebrate our Triple
Crown for Warehousing - a standout
achievement that reflects our team’s
dedication to excellence in every corner
of the operation.
Triple Crown 2025
Salesperson of the Year – Sam Irving,
whose dedication and passion have
driven remarkable results
Sales Team of the Year – New Zealand
Warehousing, whose outstanding
efforts have set a new standard for
performance.
Branch of the Year – Warehousing
107 Westney Road, for its unwavering
commitment to excellence across all
areas of business.
These accolades are a testament to the hard work,
collaboration and high standards that define our
entire organisation and drive our continued success.
22
2025New Zealand
At the time of writing, we find ourselves
at the starting line of the 2025/26
financial year, and with it comes another
opportunity to reflect, reset and start
again. We take some good learnings
forward with us into the new financial
year. We must build on our operations
efficiency progress, and continue to use
our full network and technology stack to
find better, more efficient ways of getting
things done. The opportunity to reset is
refreshing, so let’s embrace the chance
we now have to turn things around and
try to become the best at getting better.
Despite the challenges last year, we
still managed to grow our airfreight,
perishable, less-than-container-load
(LCL) and import full container (FCL)
volumes. Growing market share in a
tough market is an achievement, and
will help us this year when we hope that
the New Zealand economy will return to
growth and more of our down-trading
customers will start to up trade again.
There are still challenges in both New
Zealand and the international economy,
with a local recession and uncertainty
around global trade due to tariffs and
retaliatory tariffs starting to emerge post-
changes in the USA. Taking lessons
from the past, we know that trade will
find a way through. We are in a good
position to prosper with an expanding
Air & Ocean branch network, and our
own team of proud Mainfreighter’s
across the world ready to go the extra
mile for our customers.
Focusing on us, and what we can do
to act quickly to keep our customers
informed of changes, will help us
continue to grow our freight volumes.
Similar to the pandemic years, when
we saw more CEO-level eyes on
freight rates than ever before, we now
have a captive audience wanting to
understand more about Harmonised
System Tariff Codes (HS Codes) and
what a customs broker does. The value
of our customs brokers around the
world who understand the tariffs, and
how to navigate through the change,
will set us apart. This is an opportunity
for us to leverage our long-standing
commitment to placing customs brokers
as close to the customer as we can,
not back officing to a foreign branch
Air & Ocean New Zealand
Paul Riethmaier
Key Focus Areas for 2025:
• Be the best at getting better: focus on margins, KPIs, customer service
levels and sales urgency... find improvement week-to-week
• Consistency over intensity: discipline in sticking to our processes,
reviewing our KPIs and chasing everyday freight that runs a city
• Better discipline in our positive action team (PAT) meetings: More
consistency and better participation led by example, with branch
leadership PAT minutes sent every Monday with the weekly result
• Sales calls: 20 per week for new business execs, 10 per week for key
account managers and 5 per week for branch managers and national
support team is the target. Beating call numbers from the same week
last year is the minimum!
• Quality urgency: don’t walk past poor standards. We must deliver the
best service in the market if we expect to keep growing our market
share
• Restore our margins through:
• more LCL & Airfreight sales (our highest margin products)
• better utilisation (last-minute freight hustle makes all the
difference)
• entrepreneurial operators (better carrier choices / non-operating
reefer usage / promoting our freight service offering with each
customs brokerage entry)
• Promoting our new airfreight x-ray screening service
in another city. This has long been our
strategy, and is where our value will be
recognised and our customs brokerage
revenues will increase.
This is an opportune time for us to win,
not just the brokerage work, but the air
and ocean freight attached to these
movements. We have a strong sales
team hungry to win as much business
as possible to grow our volumes. Like
all previous years, our new business
sales performance will play a huge part
in determining our success this year.
Start strong, place a priority on sales
call numbers and bring a new sense of
urgency to sales call follow-up.
Lastly margins. We know we need to
lift these, and the best way for us to do
this is to grow our 1MF consolidated
airfreight and LCL volumes. We earn
more margin off these products,
and expect to start a Manchester to
Christchurch, and Xiamen to Auckland
LCL service this year. This will bring us
to 110 consolidated sea and air freight
services to and from New Zealand
every week. The depth of our 1MF LCL
and airfreight service offering in New
Zealand is unmatched. Let’s make sure
all our team understand what we can
offer, and do as much as we can to top
up these consols with as much freight
as possible each week.
Team, thank you all for your efforts over
the last financial year. We have faced
some challenges, and while our results
have not been to our satisfaction,
all of you have put a lot of effort into
navigating the bumps and still managing
to grow our freight volumes in a tough
New Zealand economy. The opportunity
in the year ahead is exciting, let’s make
the most of it.
23
New Zealand2025
Volunteer Days
The Air & Ocean Auckland Ocean
Freight team recently came together
to support our local community. We
volunteered at two nearby primary
schools, helping them prepare for the
new school year. Our team pitched
in with garden clean-ups – removing
weeds, getting areas ready for the
students to plant vegetables and
clearing and painting fences.
It was a rewarding experience to give
back to our community. A big thank you
to our team members who generously
gave their time – the schools truly
appreciated the support.
Live Goats
What did you guys do on 22 March
around 5:45am?
Our Air & Ocean Auckland Airfreight
team arrived at work early that morning
to prepare and welcome our very
important guests – THE GOATS. A
total of 62 goats arrived at our yard, 53
females and nine males.
While the most luxurious option we
humans can book is a first-class seat,
this herd of goats travelled in an even
grander style – they had two entire
PMCs (airline containers) to themselves!
That’s right, we secured the full livestock
allocation for the day. Typically, airlines
only allow two PMCs for livestock per
flight.
To make sure all 62 of our four-legged
travellers were ready for take-off,
planning began a full three months in
advance – a significant lead time in the
fast-paced world of airfreight! Shipping
goats isn’t something you can organise
overnight. Our team worked closely with
the supplier, MPI, and the buyer, holding
several meetings to coordinate every
detail of the move carefully, includes
the design and construction of custom
crates just for the goats. Rest assured,
they weren’t standing loose in the PMC
– each one was securely housed in
specially built crates, made to fit the
airline container’s dimensions perfectly.
It wasn’t just the logistics that needed
careful planning – the goats themselves
had to be well-prepared too. These
weren’t just any 62 goats; each one was
hand-picked with care. Curious how?
They were all measured, weighed,
health-checked and blood-tested before
departure, as required by MPI for any
live animal exports from New Zealand.
And no, they weren’t being sent for meat.
These goats are on an international
mission to share their top quality
genetics with the world. It’s not just Kiwi
humans who have a global reputation
– our goats are among the best bred
anywhere, which is why someone was
happy to fly them 10 hours across the
globe to their new home.
So, where were these gorgeous goats
bound for? None other than South
Korea – the land of kimchi, K-pop and
culture galore. Annyeonghaseyo!
A huge shoutout to the leaders of this
operation – Brian Chen, Kura Kiria, Kevin
Huang and the entire airfreight team for
going above and beyond to make sure
everything ran seamlessly. I’m pleased
to report that not a single goat made a
break for it! Each one was safely loaded
into their custom crate, with every PMC
expertly strapped and netted – just the
way we do it at Mainfreight. The goats
arrived safely in South Korea and are
likely settling in...maybe even enjoying
a bite of kimchi!
An LD7 container (also called a PMC) is
an airline unit used for shipping goods on
airplanes. It’s about 3 meters long, 2.2
meters wide and 1.6 meters tall. Inside,
it can hold about 10.6 cubic meters of
freight and, when it’s empty, it weighs
about 200 kgs. When fully loaded, it can
carry up to five tons of freight.
L-R: Rob Tucker, Josh Neilson, Jamie Hedgman, Kai
Yao, Ryan Robinson, Steve Hendry, Corey Seator
The team getting the goats ready for their big overseas trip
24
2025New Zealand
Project from India – Part 2
Air & Ocean Tauranga
When our last newsletter went to print,
this project was still on the water from
India to New Zealand. We’re pleased to
share that since then it has successfully
arrived, been delivered to site and is
now in place in the customer’s brand-
new, purpose-built facility.
That said, the statement doesn’t
quite capture the level of coordination
required to move equipment of this
scale. The process begins with timing
the arrival perfectly. Since the cargo was
lifted directly from the ship’s hook onto
our trucks, we had to ensure an open
delivery window that aligned precisely
with the vessel’s arrival.
Once loaded and inspected, the next
challenge was transporting it to site. We
are talking about a unit weighing just
under 60 tonnes, and measuring over
four metres in both width and height.
Moves of this size can only take place
during designated transport hours and
must follow a pre-approved route. These
routes are carefully planned in advance
to account for factors like bridge limits,
overhead power lines, overpasses and
other potential obstacles along the way.
All of this was coordinated to arrive at the
site ready to be unloaded into the new
building. For this part, a 200 tonne crane
was brought in to lift the equipment off
the trucks and thread it down through
the roof to where they were going to live.
There was a small issue with having
to remove an aluminium spreader to
get the turbine in, but other than that,
everything went as planned and has
now been installed.
With a project of this size, it took quite
a while to get to this point, and there
are still parts being installed and tested
before the new power station will be up
and running. But when completed, it
will be able to power up the customer’s
entire site, and feed surplus power back
into the grid.
Cherries
Air & Ocean Auckland and
Christchurch Airfreight
The New Zealand cherry industry
is growing year on year, with new
orchards going in, and existing
orchards maturing (it takes five years
for a new tree to reach full production).
Summerfruit NZ is the industry body
representing the interests of over 250
apricot, cherry, nectarine, peach and
plum growers.
Industry stats show that the 2024/25
cherry season was the biggest on
record, and has doubled in volume
since 2020/21:
2020/21 2,508,103 kgs
2021/22 3,219,229 kgs
2022/23 3,594,317 kgs
2023/24 3,779,959 kgs
2024/25 5,157,912 kgs
Most of the exported cherries are
grown in Central Otago, which is
known for its very hot, dry and low-
humidity climate. However, every
cherry season is very weather
dependent, and with a cooler spring
this season, we started slightly
behind last year. Our first export this
season was on 10 December, but
went much later, with the previous
export on 13 March. Thankfully, there
Seventy-eight percent of this volume
moved from Christchurch using year-
round and seasonal airlines, with the
overflow being trucked to Auckland.
Capacity is always an issue with
such a large volume over a very short
timeframe. Exporters generally prefer
to export from Christchurch, which
reduces transit time and the risk of
temperature fluctuations.
Estimated export forecasts of 8-10
million kgs in seasons to come are
exciting and offer great opportunity
for our air, sea and transport teams!
wasn’t a huge amount of rain this
season, which can cause splitting
and wipe out entire varieties.
The majority of cherry exports head
to Asia (Taiwan, China, Vietnam, etc.)
for Chinese New Year celebrations,
so the timing of Chinese New Year
plays a big factor in how much of
this volume moves by air or sea.
Our Christchurch and Auckland
airfreight teams moved 1,053,056
kgs of cherries and apricots by air
this season, representing about 20%
of New Zealand’s total export volume.
Export cherry shipment getting packed and ready to ship out
25
New Zealand2025
Wahine Toa Main Divide
2025
Lisa Parangi
In December 2024 I found out that I had
been nominated and selected to take
part in the very first Wahine Toa Main
Divide.
I was put in touch with the other Wahine
selected, and that was the start of our
Main Divide journey and bond.
We all trained relentlessly for the next
eight weeks to get ‘hike fit’, as I had
never hiked before. Then came the time
to take on the Main Divide. The journey
was nothing short of extraordinary – an
experience so profound that it’s difficult
to put into words.
It was challenging in so many ways but
also incredibly rewarding. I embraced
the highs, the hardships and the wild
beauty of the journey. It has given me a
deep sense of achievement, cherished
memories and a lasting connection with
the wahine with whom I shared this
journey.
For anyone fortunate enough to face
the challenge of the Main Divide, I
wholeheartedly encourage you to
seize the opportunity and embrace
every part of the journey. It’ll challenge
you, change you and leave you with
stories worth telling for a lifetime.
What a fantastic day it was for some of
our Air & Ocean Tauranga team ladies
from across sales, import and export
who took part in the WISTA networking
event in Tauranga. We were split into
groups and rotated through the tugboats,
pilot boats and the office, finishing with a
sit-down session with one of the actual
pilots.
The tugboats were exceptional. It’s
easy to underestimate their size, given
the large vessels they help guide into
the harbour, but these are impressive
machines. Each tugboat has an operator
and an engineer onboard, working 12-
hour shifts regardless of the weather.
They have two rooms with a desk and
bed each, as well as a small kitchenette.
The motors, rotors and generators are
truly remarkable. These tugs have
unparalleled mobility. We were given
the opportunity to operate the tug, and
some took advantage of it while others
chose not to. All of this took place in the
picturesque surroundings of Pilot Bay.
We boarded both the new pilot boat
(a jet boat) and the refurbished one,
where we learned about the process of
pilots disembarking from the pilot boat
to board vessels using rope ladders. A
pilot provided us with an overview of the
embarkation process, highlighting the
challenges of communication despite
English being a universal language. It
is easy to understand why some pilots
spend their entire careers in this field.
We gained valuable insight into this
critical aspect of our industry. The work
that pilots do is truly amazing.
It’s not a matter of first-come, first-served
when it comes to vessels entering the
port. Instead, the decision is based on
the inertia from vessels and the current
they bring with them. Every aspect of
wind speed, temperature and current
determines which vessel enters the port
and when. As a result, we are now better
equipped to explain to clients why their
cargo was delayed from entering the
harbour.
The experience was enlightening, and
we have gained a deeper appreciation
for the complexities involved at our
ports.
WISTA - Women’s International Shipping & Trading
Association - Port Event
Tugboats on the Port Of Tauranga
26
2025Europe
Europe
We’re well into this financial year with
an ambitious target to beat. To achieve
this, we need to be “all hands on deck,”
working together as one team, and
tracking our progress toward revenue
and profit goals week by week. This
means measuring the run rate required
to reach these goals, and moving
quickly to make changes where needed.
Part of being on our team means
you’re inherently empowered to make
decisions. Ask for forgiveness, not for
permission.
While current geopolitical tensions
create uncertainty, we have learned
a lot over the past few years and are
in good shape to deal with whatever
lies ahead. Who likes normal years
anyway?! Regardless of what happens
around us, much remains within our
control; do the simple things well, and
we’ll keep moving forward.
The following pages reflect our team’s
drive and determination to move
forward, no matter what’s going on in
the world. Thanks for your energy and
positivity, team...enjoy the read!
Our network has expanded this year
with the opening of our second UK
warehouse in April, in Castle Donington,
providing another 31,000 pallet spaces
of capacity. The UK market has plenty of
opportunities, and with two warehouses
there now, our first UK transport branch
is proudly delivering freight from our
warehouses to customers across the
UK, while helping the European fleet
return home with full loads.
We’ve opened dedicated Port
Operations branches in the Netherlands
and Belgium, with the support of the
ocean freight branches in each country.
This is a good example of teams working
together to channel freight spend
internally, retain margin and ultimately
improve quality for customers.
We can do more in this area: always
use our own services without question
Mainfreight Europe
Ben Fitts
when available, working together with
your brothers and sisters to make this
happen and pushing freight into the
network at every opportunity. If we give
freight to a competitor, we’re helping
their business grow. When you use
Mainfreight services only, we all win.
Big congratulations to the Zaltbommel
warehousing team, winners of the
2024/25 Branch of the Year – an
immaculately presented 52,000 sqm
branch, bustling with energy and
activity. Well done also to the Barcelona
Air & Ocean team for winning Turn
Around Branch of the Year, and to
Jorge Ulric (A&O Barcelona) for winning
Salesperson of the Year – outstanding
work!
Especially during this uncertain time, we
all have a responsibility to drive sales
growth – not just the sales team! Every
interaction you have with customers
counts, quality in our communication
and service matters, and remember that
each positive experience can lead to
more opportunities.
Our belief, determination and confidence
in building a European supply chain
company are as strong as ever. Focus
on tracking financial performance, doing
the simple things well, keeping freight in
our own hands and sniffing out sales
opportunities.
If you’re taking a break over the
European summer, have fun, keep
fit and find a way to switch off and
recharge. Thanks, team, for all that you
do.
Five Priorities:
1. Think much bigger. If you think you’re thinking big now, multiply it by
10 and put a plan together to make it real.
2. Be honest. It is our customer’s perception that counts – not our
perception of ourselves.
3. Do more with what we have. There is plenty of tech around to help but
doing things right the first time is the best efficiency driver of all.
4. Sales is a lot of fun. Don’t be shy, if you’re interested, make it known.
5. Help others to succeed. We would like everyone on the podium at the
end of the year.
27
Europe2025
Team,
A lot has been going on in the supply
chains in our region, and we should be
ready for more. We can consider change
to be standard. We have proven that we
can deal with this if we stay disciplined
in everything we do.
The conference theme for the Branch
Managers and the Sales Conferences
was ‘Active Growth’. It is about taking
action to grow our business. Work
together as one team, and have the
mindset to do better every day. It is the
responsibility of all of us.
We have a lot to work on. Branch quality
and efficiency targets are set. Embrace
the expectation. Ensure that you are
aware of these targets in your branch,
and look for opportunities to do better.
Maintaining a high quality means fewer
inquiries, e-mails and discussions.
Efficiency improvements will come
along with this.
As you can read in the article about
Mainmove, another big step forward
has been taken. Thank you to our
drivers, team on the dock, dispatchers,
the IT team and others involved for
the efforts made to realise this. This
technology upgrade supports our teams
Transport and Trucks & Drivers
Frans Zuidgeest
Point to focus on:
1. Sales – Grow our pipelines. Freight that contributes to our network.
Hard work at a constant pace.
2. Safety – An everyday priority. We want all of you to return home safely
in the evening.
3. Security - This includes cyber security and the physical movement of
goods. Stay alert, if you don’t trust it, report it.
4. Customer Quality Journey – Embrace the standards. Doing it right the
first time. Where can you make the difference?
5. Communication – Use the phone. Set objectives and note tangible
actions when having meetings. Smile and have fun.
in delivering efficient services. Several
improvement projects kicked off that
also helped to create more alignment
in our network. Examples are e-mail
handling, truck capacity visibility and
status code reporting. New training on
the proper usage of our technology is
underway. Follow the messaging on
this.
The article about the shipment from
China to Italy is a great example of
utilising our network. Intensifying our
Team, thank you for the effort and energy you put
into our business. Enjoy the summer break!
network and creating more line hauls
between Mainfreight branches will
continue. Sales development is an
important part of this. Always look for
the opportunity to fill up every truck that
arrives at your branch.
Keep on high activity levels, define
actions that are tangible enough to
realise improvements and arrive in your
branch every day with the mindset to do
better than the day before.
Mainfreight Transport UK has Arrived!
We’re excited to announce the launch of our first Transport branch in the UK.
We are currently operating out of our Coalville Warehouse near Leicester in
the East Midlands. This is the perfect location as it is only 20 minutes from our
second UK warehouse in Castle Donington, and within a 4-hour drive of 90%
of England.
Our new branch strengthens the Mainfreight European transport network by
serving as a cross-dock hub and increasing our brand presence on UK roads.
Our focus is on growing shipment volumes from the UK into Europe, optimising
utilisation of the empty trucks leaving the UK, and improving margins.
Additionally, we can now offer domestic and European transport solutions for
our UK warehousing and A&O customers, keeping their supply chain business
within the Mainfreight group. Since starting in November we have grown from
one to four trucks, and are excited to continue growing whilst providing a high-
quality service to our customers.
Thank you to everyone who has contributed to our branch, and we look forward
to the journey ahead.
L-R: Steve Patrick, Natasha Linton,
Jack Curd, Patrick Rosellosa
28
2025Europe
First Direct Current (DC)
Charger for Mainfreight
E-Trucks
Recently, we put our first DC fast
charging station to use at the
‘s-Heerenberg Trucks & Drivers branch.
With these chargers, we can ensure
that our e-trucks are charged fast and
efficiently between trips.
With the current net congestion,
the available power capacity in
‘s-Heerenberg is limited, making it a
challenge to find a solution that is both
scalable to meet future needs, and with
the ability to use the maximum available
capacity of our main power connection.
We have chosen a modular charging
station that can be scaled up to eight
connectors and a total charging power
of 400 kW, which means up to 350
km of range in one hour of charging.
Combined with load balancing and a
proven high uptime, this solution ticked
all the right boxes.
Finally, our truck workshop’s paint shop
ensured that the new chargers are up to
Mainfreight standard with a fresh coat of
Mainfreight Blue.
Port Operations Netherlands and Belgium at Full Steam
With the ports of Rotterdam and Antwerp, the Benelux region is home to Europe’s two largest container ports. This
strategic location offers Mainfreight unique opportunities to grow and strengthen our port operations across the network.
In the Netherlands, our Trucks & Drivers ‘s-Heerenberg branch started port operations last year with just one Mainfreight
vehicle in Rotterdam, and now we run six vehicles. We are moving an average of 70 to 100 containers per week, mainly
to our branches in ‘s-Heerenberg, Zaltbommel, Born and Rotterdam.
Managing these deliveries ourselves brings major advantages. We maintain direct contact with our Warehousing
teams, allowing for quicker communication, more flexibility and a stronger connection between operations. This setup
also creates a “control tower effect”, enabling us to better coordinate and optimise our equipment across the network.
In Belgium, from our Transport Ghent branch, port operations began in 2018, initially for a single customer. Over the
past year, we’ve significantly expanded these services. The team now handles container transport from the port to
delivery and pickup addresses for multiple customers. Thanks to even closer cooperation with our Antwerp Ocean
team, we can now fully offer container transport and customs clearance under Mainfreight control – a major step
forward in delivering complete end-to-end service.
The recent investment in an additional genset chassis has allowed us to expand into reefer haulage for our Ocean
team, offering even more value to our customers.
Arjan Meijer charging our brand-new E-truck
29
Europe2025
At Mainfreight, teamwork and innovation
are at the heart of what we do.
Recently we had the privilege of
executing a complex transport project
that showcased the strength of our
global network, and the exceptional
collaboration between three of our
branches:
1. Mainfreight Chongqing Air &
Ocean Branch
2. Mainfreight Transport
‘s-Heerenberg Branch
3. Mainfreight Milan Air & Ocean
Branch
Our customer requested a transport
solution for LTL cargo from China to
Italy. This marked the first time we
utilised our rail LCL service on a DAP
incoterm, making it a unique and
challenging opportunity.
The long journey began in Chongqing,
where our team arranged for the
cargo to be moved by rail to Duisburg,
Germany. Upon its arrival in Duisburg,
our ‘s-Heerenberg branch ensured a
Mainfreight truck was ready to collect
the cargo and continue its journey by
road. The truck travelled from Duisburg
to Freiburg in Breisgau. The truck and
cargo were transported by rail from
Freiburg to Novara, Italy. Once in
Novara, the truck carried the shipment
to the customs clearance location.
From there, our Milan branch facilitated
smooth customs clearance, enabling
the cargo to be delivered on time to its
final destination.
This project exemplified the power of
teamwork across our network. From
rail to road to rail and back on the road
again, our teams worked tirelessly to
ensure our customer’s requirements
were met with precision – the customer
Seamless Collaboration Across Borders: Our Successful China to Italy Transport Shipment
places a high emphasis on on-time
performance.
Beyond operational excellence, this
transport solution highlighted our
commitment to sustainable practices.
By combining rail and truck services,
we achieved a more environmentally
friendly approach, reducing CO2
emissions compared to more traditional
methods.
The success of this shipment has
already led to additional requests
from the customer, reaffirming their
confidence in Mainfreight as a reliable
and innovative supply chain partner.
We are proud to see how our global
branches came together to make this
possible, and look forward to continuing
to deliver excellence in every aspect of
our operations.
Mainmove Mainyard completion
Transport ‘s-Heerenberg
We have implemented the last part of Mainmove in our biggest European
transport branch, and the go-live went well, working together as one team.
With this go-live, we’ve implemented our cross-dock module and Mainyard,
which gives us a total overview of the yard at any given time. Also, when our
trucks enter the geofence, they get a specific dock assigned to unload their
cargo, which helps in an efficient process and a fast flow of goods onto the
cross-dock. In total, we unload and load 400 trucks daily, with a peak during
the evening. Alongside this, we updated our resource planning so that it’s
possible to see when a driver or a truck is available to drive a route, creating
visibility and structure for the dispatch teams. With Mainmove implemented,
we can go further than we have ever gone before. We are now able to optimise
internal processes better to create an even more efficient and effective way of
working where we can ensure the best possible quality to our customers. Our
next step is to introduce Mainmove into our new UK Transport branch to gain
the same benefits as in our other European transport branches.
L-R: Sebastiaan van Aken
and Gerben Heymen
30
2025Europe
This newsletter provides a great
opportunity to update our team and
customers on the progress of our
European branches. We are moving
towards mid-year with optimism and
energy as we continue to improve
our business in all eight Air & Ocean
countries. Our new customers are
contributing significant volume, and our
growth is directly linked to this sales
activity. The world continues to change.
However, we can constantly provide our
customers with regular market updates,
operational quality and a willingness to
go the extra mile.
You can read about our progress in the
following articles, which include our
greater sales presence in the North
Rhine-Westphalia region of Germany.
This is a large market, and to support
our existing and prospective customers
in the region, we have strengthened our
sales team. We differentiate ourselves
as Mainfreight when we are together
with our customers, and a fourth branch
in Germany is on our roadmap. Our
sales capabilities in the pharmaceutical
vertical are also developing, with
Amsterdam leading the way. We are
handling more shipments, and our total
Air & Ocean Europe
Brad Russell
5 focus areas:
1. Margin improvement – let’s ensure our export 1MF consolidations are
departing fully utilised.
2. Sales teams – get everyone involved and enjoy getting to know our
customer’s business.
3. Operational efficiency – our branch cross-training is critical, as is the
induction of new team members.
4. Succession – who is in line to take your role when you have the next
opportunity?
5. Market updates – global shipping is dynamic. We keep our customers
informed and provide solutions.
quality approach and full supply chain
visibility resonate with this industry.
In line with supporting our customers
with additional services, our London
Airfreight team has added a transit
bond to their warehouse near Heathrow.
Avoiding airline storage is a key benefit
through simplifying the customs
clearance process. All our branches
are focused on feeding the Mainfreight
network, and the London warehouse
status also allows us to clear bonded
European road freight from our Transport
branches. This support for each other
is highlighted in Rotterdam’s overview
Celebrating a Milestone: First GDP - Dedicated Sales Rep in Europe
We’re proud to announce our milestone in Pharma and GDP (Good Distribution Practice) operations: Daniel Joor is our first
GDP-dedicated sales representative in Europe. Over the past 12 months we’ve handled 224 orders worldwide for our main
GDP customer, launched exports to the UK and managed ad hoc shipments from Pakistan and the U.S. These operations
have included everything from vaccines and blood samples to active pharmaceutical ingredients (APIs). While we’re still in the
early stages of our Pharma journey, the growth has been steady and encouraging. Each shipment contributes to building our
expertise and reinforces our long-term commitment to this critical sector.
We’re excited about what lies ahead – this is just the beginning.
of the use of our Port Operations for
import container deliveries. The loading
of our ocean export consolidations in
the Netherlands is also kept in-house,
with Rotterdam Transport taking pride
in ensuring our containers are left well-
packed and on time.
We have ambitious targets ahead of us
this year, which are not only financial
but also include branch and product
development. What is clear in this
newsletter is that we are in it together,
we help each other and we are a much
stronger business when we rely on our
network.
By opening up branches in Hamburg, Frankfurt and Munich in the past decade,
we have been gaining increasingly more traction within the German air and
ocean market. To continue this trajectory, as of January 1st 2025 Tim Stubbe
(formerly based in Rotterdam) was appointed the dedicated team member to
hunt for freight in North Rhine-Westphalia (NRW).
NRW – located in Western Germany, and home to big cities like Düsseldorf,
Cologne and Essen – is a major industrial hotspot and the largest contributor
to Germany’s economy, accounting for about 20% of GDP. With 160 million
consumers within a 500-kilometre radius, and relative proximity to major sea and
airports, NRW is considered Germany’s logistical heart and economic engine.
This is precisely the reason why NRW is home to large manufacturers and
importers alike, making it a region with immense potential.
With this renewed and more focused attention on NRW, we aim to strengthen
and expand our customer base. The first step is to build a strong pipeline to
attract new customers, with the ultimate goal of opening a dedicated branch in
the Düsseldorf area. Stay tuned!
First step towards further
expansion in Germany
Tim Stubbe
31
Europe2025
Esmee Heuvink Reviewing GDP Processes with a Visit to Australia
Our London Airfreight branch took
another step forward with the addition
of a bonded warehouse, with ETSF
status and T1 discharge capabilities.
This is a game-changer for our
operations, offering greater flexibility,
faster processing and enhanced cost
efficiency. By leveraging this facility,
we can optimise customs handling,
reduce delays and provide a seamless
experience for our customers.
Key Benefits:
• Duty & VAT Deferment: Storing
goods under bond allows us to
delay tax payments until release,
improving cash flow for both us and
our customers.
Boosting efficiency in London with a Bonded Warehouse & External Temporary Storage
Facility (ETSF) capabilities
Rotterdam Ocean &
Transport | Growing
Stronger Together
Mainfreight is a network business,
and collaboration drives growth. Our
Rotterdam Ocean team is combining
its strengths with our Transport
team in Rotterdam and Port Ops in
‘s-Heerenberg to deliver reliable, end-
to-end services to our customers.
Over the last couple of months our
partnership with the Rotterdam
Transport branch has led to a
significant increase in the number
of 1MF consolidation containers
being loaded and unloaded at their
site. Thanks to their dedication
the process has become much
smoother, more efficient and better
aligned, giving us the opportunity to
grow our 1MF volumes. Next to the
1MF loading/unloading, pickups and
deliveries, the Transport team also
plays an active role in the distribution
of New Zealand onions throughout
Europe during its season.
Our collaboration with Port Ops
has also become vital to our daily
operations. They ensure the smooth
and timely delivery of FCL containers
directly to our customers across
the country. With their expertise
and flexibility, we can maintain high
service levels and meet tight delivery
schedules. Together, we’re actively
working to grow this part of the
business. We are welcoming new
customers, while also expanding
volumes and services for existing
ones.
By supporting each other and aligning
our efforts, we’re improving our
day-to-day operations and actively
growing the business. Together, we’re
building a stronger, smarter and more
connected Mainfreight network.
Let’s keep building on this momentum.
• ETSF Status: We can receive and
temporarily store goods before
customs clearance, reducing
delays at ports and decreasing
storage costs, ensuring a smoother
process.
• T1 Discharge: With the ability to
discharge T1 transit documents, we
can quickly process goods moving
under customs control, minimising
bottlenecks and improving
turnaround times.
By fully utilising our warehouse
capabilities, we can provide better
service, attract more business and
strengthen our position as a logistics
provider. The facility allows us to handle
a wider range of shipments with greater
efficiency and compliance, ensuring
that we meet both customer demands
and regulatory requirements.
Let’s make the most of this strategic
advantage – promote it, optimise it
and drive more business through our
bonded warehouse!
In early April I visited the Epping and Springbank perishables
branch in Melbourne - Australia, to review their processes and
share knowledge regarding pharmaceutical products (GDP). Both
branches are WHO GDP certified, and Carolyn King is in control
of all the processes. It was so nice to share our knowledge, and
to learn a lot from each other. I visited the Springbank branch the
next day and met Jay Dower and Amy Habermann. This branch has
its own temperature-controlled warehouse, including freezers, and
its own security screening machine on site. They are soon moving
to a new facility, which is exciting news. It was a pleasure to meet
with them, and I can’t wait to work more closely together to expand
our business! Teamwork – Coming together is a beginning, keeping
together is progress, working together is success.
L-R: Esmee Heuvink,
Amy Habermann
and Jay Dower
Esmee Heuvink and
Daniel Joor
32
2025Europe
This year’s Branch Managers
Conference theme was ‘Active Growth’.
We want to control our own destiny,
and actively pursue growth. In this
issue, you’ll find a couple of examples
of how Warehousing Europe is pursuing
growth.
Congratulations to Branch Zaltbommel,
the Branch of the Year 2024 award
winner. An excellent example of ‘success
comes after hard work’. In the past six
years, the 52,000 sqm Zaltbommel
Branch has been focused on gaining
new customers and delighting them with
consistent quality. Furthermore, they
kept selling as if there were no walls
surrounding the branch. At the same
time, the Zaltbommel team looks at
innovative solutions to support the team.
Next to the inventory counting robot
featured in the last newsletter, the team
is implementing lean lifts, including an
order consolidation solution, to reduce
the walking distance for our team
members.
Sales play a crucial part in our growth
ambitions. The sales cadet program
exposes our Warehousing team to sales
and the sales processes. Growing sales
from within is important. There is nothing
more convincing to potential customers
than sales team members selling the
solution they have been an operational
part of.
Active growth means looking for new
countries for Warehousing. Fact-finding
trips to Poland and Germany have been
planned for this financial year. Our
brothers and sisters from Air & Ocean
and Transport are enthusiastic that we
will join them in providing a full supply
chain solution in these countries. The
joint sales teams organised Big M’s in
Germany and Poland. The first leads for
these new countries have already been
shared!
Warehousing Europe
Liane Philipsen
Focus areas: “If you want to see different results, do things differently”.
1. Sales: This will always be our number one priority. Grow our sales
team from a number and experience perspective. More team members
‘on the road’ conquering Europe. Sales pipelines need the constant
attention of the Branch Manager.
2. Succession planning: To facilitate growth, we need team members
ready in the starting blocks.
3. Small teams: Better communication; more personal attention.
4. Finance: Thoroughly understand your financial numbers. This is your
steering mechanism, and gives you input for Continuous Improvement
Proposals.
5. Cuddle the customer: Our customers will appreciate the ‘we will look
after you’’ mentality, especially during challenging supply chain times.
Team, lots of new challenges
for the next couple of
months. Thank you for your
enthusiasm and energy.
Enjoy the summer holiday.
Big M Meeting Germany
At the end of January, we gathered
in Frankfurt for the first Germany Big
M meeting! Mainfreight’s presence in
Europe’s largest economy is currently
limited to air and ocean activities in
Hamburg, Frankfurt and Munich.
However, our ambition to provide full
supply chain solutions in Germany
matches the economic opportunities
in the German market.
The meeting was held with a clear
purpose: to drive growth through
increased cross-product sales,
and enhance team collaboration to
increase product knowledge. With
the German market presenting
new opportunities and challenges,
organising these meetings provides
a forum to reinforce our approach to
customers and business expansion.
The main conclusion of the day
remains the importance of selling
across products. Sales teams are
encouraged to include Air & Ocean,
Warehousing, and Transport in
customer conversations. Deeper
product understanding will enable
sales representatives to confidently
position customised solutions,
making customers more committed.
With Transport’s capabilities more
clearly defined, and Warehousing
heading for expansion in Germany,
the sales teams are now ready
to proactively introduce all three
products.
Another takeaway was about
teamwork: Sales representatives are
encouraged to engage in joint sales
visits, using the expertise of fellow
team members. Teamwork increases
our chances of business expansion,
and strengthens individual
knowledge of the sales team.
Lastly, working together starts with
getting to know each other. Thank
you Frankfurt team for organising
dinner: the best ideas are often
born between the main course and
dessert!
The next Big M is scheduled for the
second half of 2025. The location
is yet to be decided, somewhere
between Düsseldorf and Hamburg.
L-R: Daniel Kirsch, Laura Klimek, Danijela Schmidt-Baumann,
Finn Dulisch, Tobias Collatz, Timo García Aranda, Sascha Paul,
Nic Matthews, Hubert Kamphuis, Ivo du Plessis,
Harald van Schooten and Maarten Mo
33
Europe2025
Innovative Solutions for a growing skincare brand
We are excited to announce the
upcoming introduction of a new
customer into the Zaltbommel branch.
For this high-end, luxurious skincare
brand, we will start working with three
Vertical Lift Modules in which we will
store up to 12,000 different products or
items. The customer profile: a premium
skincare company selling through
exclusive boutiques, partners and their
own online platform. They have the
ambition to grow and open up multiple
new boutiques each year, to expand
their footprint in the Netherlands and
later throughout Europe.
Signing this partnership, and being
able to invest in cutting-edge
technology will help our branch to the
next level. It shows our commitment
to delivering advanced solutions and
continuous improvements for our
customers, which will only help in
future sales processes.
We are excited to continue to
strive for excellence and leverage
this opportunity to showcase our
capabilities even more, as Mainfreight
supports the growth of our newest
customer.
We kicked off 2025 with the Sales
Cadet Programme in the European
warehousing branches. Team
members from all warehousing
branches have signed up to be part
of this programme to learn more
about the sales processes. In their
branches they get the opportunity to
link their operational knowledge to
sales actions, and to understand how
sales and operations are related.
The Twenty Mile March, prospecting,
preparing sales meetings and
presenting are some crucial
examples of topics that are covered.
Sales Cadet Programme
The Cadets put this experience into
practice and join sales calls, prepare
meetings and get acquainted with
calculations. All in all, a really nice
first step towards a sales role. It was
great to see the enthusiasm that the
cadets bring to the table, as well as
their eagerness to learn more about
sales. Learn by doing is the motto:
one does not need to be a 10-year
legend to become a sales rep.
The hunting season has opened!
In April 2025 we officially began
operation from our new 17,600 sqm
warehouse in Castle Donington. This
new site is a key milestone on our path
to paint the UK blue, giving us the space
to scale aggressively and grow our UK
market presence, feeding Warehousing
growth, Transport and Air & Ocean.
We have leveraged Very Narrow Aisle
(VNA) racking technology to maximise
storage space within our footprint. This
will allow us to store over 30,000 pallets
in the facility when fully utilised!
The team has been brilliant at adjusting
to a new environment, and getting
stuck into work while we are still getting
everything up and running. At the time
of writing, we are still contending with
construction teams operating around us
to finalise power, data and VNA racking
works. We are looking forward to putting
the finishing touches on our fit out and
making ourselves more at home in the
coming months!
Busy times for the Mainfreight
UK Team with the Opening
of our Castle Donington
Warehouse
L-R: Stanislav Kirillov, Carmen Yuste,
Stephan van Breugel, Bram Goffin,
Lorenzo Pendino and Hubert Kamphuis
L-R: Zach Chambers, Eduards Lacis,
Carl Panter, Andrew Proctor,
Geoff Norman
34
2025Americas
We’re proud to have become the Branch
of the Year – a recognition that reflects
a year full of hard work, growth and
teamwork.
This recognition is the result of our hard
work, resilience and commitment to our
goals. Over the past year we became a
stronger and more experienced team,
achieved our financial target, welcomed
new customers and even introduced an
inventory robot that now supports us in
our daily operations – and that’s just the
beginning.
Winning this award is a true honour, and
we’re incredibly proud of what we’ve
accomplished together. Of course, such
a milestone had to be celebrated in a big
way – and we did just that! We took to
the water for an unforgettable afternoon
on a boat, enjoying delicious food,
sunshine and each other’s company.
The highlight was a hilarious music
bingo session that quickly became
spontaneous karaoke moments.
It was a fantastic celebration with great
energy, laughter and appreciation – a
perfect reflection of the team spirit that
brought us here.
Celebration Branch of the Year 2024 Zaltbommel
A brand new cycling path has
been completed, leading directly
to our warehouse Meiland branch,
ensuring safer and healthier
commute for team members.
The recently completed path
is designed to modern safety
standards, providing a smooth
and secure route for our cyclists
coming to our warehouse branch.
This means no more navigating
around busy roads and trucks,
and reducing the risk of accidents.
Instead, team members can now
enjoy a stress-free ride to work.
Beyond safety, the new path
encourages a more active lifestyle
among team members, something
we encourage within Mainfreight.
By encouraging this way of
transport, team members can
incorporate fitness into their daily
routines, improving both physical
and mental health.
This initiative is part of Mainfreight’s
broader efforts to encourage
a healthy workplace culture. It
also reflects a commitment to
sustainability by reducing reliance
on cars.
A Safer, Healthier Way
to Work: New Cycling
Path Open
Jose Nunes Tavares, on the scooter and Aleksandra Rojek cycling
L-R: Klaudia Kozicka, Agnieszka Kowalczyk, Virginia Vasquez Polo,
Patrycja Kurkowska and Dajana Mrowec
L-R: Floris Proost,
Janis Zvaigznons and
Henrik Meelen
35
Asia2025
Asia
Team,
Thanks again for such an amazing year,
and all the hard work you have put in
overthe past 12 months. Reflecting on
the past 12 months, we must not forget
that we are in a network business, and
it’s so important that we appreciate all
our team around the world taking those
extra steps to support the network. Day
in and day out! Thank you!
Our Asian results finished above
last year’s, but are still below our
expectations. This comes from
both internal reasons and external
influences, however we should always
focus on improving ourselves and on
commercial developments. We have
viewed China as being the cash cow,
however now we need to change that
mindset to think each of the ten other
countries can equally be as big as
China, or any other region. In many of
our newsletters and presentations, we
have reminded our team that Asia is
one-third of the world’s population –
there is no excuse for us being only 4%
of the total business. We need to take
the leadership role in growth, especially
in the Air & Ocean space.
Our Air & Ocean volumes vary, with
some ups and some downs. We are
seeing some growth across our FCL
product, however margins on both
exports and imports are around 7-10%
lower compared to the previous year.
We pride ourselves on some airfreight
gains, but if you look closer at our
airfreight products and some of the
consoles (1MFs), both volumes and
margins have dropped. This is such an
important foundation for us that we must
put greater urgency into growing it. In
terms of airfreight gateways or hubs, out
of our 11 countries, we have eight main
airfreight gateways or hubs, but still,
we are behaving very small. Focusing
on growing actual airfreight customers,
and making dedicated commitments for
improvements.
Mainfreight Asia
Cary Chung
Things we need to focus on and improve:
1. We are a network business; we need to connect with our team
and customers. We have suggested our Branch Managers make
international trips to visit customers, and build internal relationships.
Let’s do it!
2. Focus on the right type of verticals. We’ve repeatedly reminded our
team to focus on recession-proof verticals, and build some expertise
around them.
3. Customer focus: We should use QBRs as an entry point to review
the current trading environment and to ask for more business. With
the amount we invest in our technology per year, we should take
advantage of these products to be in front of customers
4. Pipeline: It is easy to say we will grow the business, but where are
the pipelines?! I’m sure most of you have had that discussion with me
5. Margin: We must always focus on margin improvements.
6. Training and development: Getting the right people with the right
attitude to join our business is very important.
Thanks again, team, and we are looking forward to
growing our region together!
“Life is very interesting. In the end, some of your greatest pains
become your greatest strengths”
36
2025Asia
As we move further into 2025, I want
to take a moment to thank everyone
for the energy and passion you bring to
our warehousing journey across Asia.
It was a great time to meet and work
alongside our local teams – your efforts
and commitment are appreciated.
Let’s go ahead and keep building on
this momentum: have fun, stay focused,
and support each other every step of
the way.
Business Review
Our warehousing operations in Hong
Kong, Shenzhen, Shanghai, Singapore,
Malaysia and Thailand are entering their
third year. While we’re making progress,
we continue to face challenges,
especially in light of the customer loss in
2024, whether from fluctuating market
demand, limited trading volume or
underutilised warehouse space. These
hurdles remind us that growth isn’t
always linear, but with the right team,
mindset and tools, we can make it work.
Our goal remains to improve our Return
on Revenue (ROR) and create stronger
integration between our Warehousing
and Air & Ocean business. To get there
we must be relentless in improving the
way we operate and sell.
Every customer interaction is an
opportunity to engage, learn and
improve. Seek feedback to understand
their needs and refine our approach.
Sales is everyone’s responsibility –
focus on building a strong pipeline,
particularly in Food & Beverage,
FMCG and imports, with tailored end-
to-end solutions. Let’s fully leverage
technology to work smarter, not
harder. Collaboration is key – address
challenges early, keep communication
open and support each other’s growth.
And always prioritise health and safety.
Warehousing Asia
Michelle Yip
Things to Do Better:
1. Engage with customers: Build strong relationships by staying close
to their needs, and asking for feedback to improve service and add
value.
2. Drive sales growth: Secure new business, especially from small to
medium sized customers in Food & Beverage, FMCG and imports,
with tailored solutions.
3. Unlock cross-selling opportunities: Act on cross-selling opportunities
within our Group and Air & Ocean customers to offer comprehensive,
long-term solutions.
4. Optimise warehouse efficiency: Maximise space and streamline
operations to boost productivity and create smarter workflows.
5. Develop a stronger team: Foster a motivated team culture, support
internal growth and align with our 100-year vision for collective
success.
6. Focus on smarter growth and better returns: Regularly evaluate costs
and identify opportunities for efficiency. Let’s work smarter, optimise
processes and boost profitability to achieve stronger returns.
“Coming together is a
beginning, staying together
is progress, and working
together is success.” –
Henry Ford
Looking Ahead
This year is not just about doing more – it’s about doing better. We have a foundation,
a committed team and the backing of the wider Mainfreight family. Challenges will
come, but they also give us the chance to learn, adapt and get stronger together.
Let’s move forward with focus, energy and teamwork. Let’s make it count.
Changes to our warehouse in Thailand
We are proud to announce that have completed the construction process of
our new Pharmaceutical Air Con room at our warehouse in Thailand. This
space has 1,500 pallet locations and a 280sqm service centre office for
medical products. These new facilities opened in mid-April 2025 with 80-90%
of the space already filled.
Our warehouse has been running on solar power since March 2024, saving
us USD$10,000 in electricity costs. Furthermore, we can reduce the use of
coal by 23.60 tons and avoid the occurrence of CO2 28.03 tons in the world
in one year.
We will also be the first warehouse in Asia to implement and certify GSDP
License for Pharmaceutical and Medical Products. Training of our team
members started in October 2024.
37
Asia2025
CaroTrans
Joan Ji
As we progress into 2025, I want to
thank everyone for infusing CaroTrans
Asia with energy and enthusiasm. It has
been a delightful experience meeting
and collaborating with our local teams –
we sincerely appreciate your hard work
and dedication.
CaroTrans Asia continues to maintain
a leading position in the outbound
consolidation market. In addition to
increasing cargo volumes in existing
locations such as Taiwan, Hong Kong,
Shenzhen and Shanghai, new offices in
Xiamen, Ningbo, Qingdao and Tianjin
have significantly enhanced operational
capacity. As a result, the proportion of
free-hand export cargo volume reached
40% in 2024, contributing 60,500 CBM
to sales in Asia, representing a 600%
growth compared to the previous year.
Our performance analysis identifies
critical areas for strategic focus to
unlock greater potential. Enhancing
Return on Revenue (ROR) can drive
growth, optimising asset utilisation can
improve operational efficiency, and
refining pricing strategies can bolster
profit margins. By systematically
addressing these priorities, we can
significantly enhance profitability and
operational efficiency.
In 2025 we’ll focus on market
expansion, innovation and efficiency.
With our team’s dedication and clear
strategies, we’re confident we can meet
our goals. We must keep our drive and
momentum, making all efforts highly
effective as we build on past progress.
Things to Do Better:
1. Enhance branch quality: Upgrade facilities, refine standards and
create a professional environment to boost branch quality, brand and
customer satisfaction.
2. Strengthen network collaboration: Promote branch cooperation, share
resources/information and jointly make/implement winning strategies
for a market edge.
3. Optimise sales and commercial strategies: Analyse markets and
customers, adjust pricing and launch targeted marketing to increase
sales and margins.
4. Drive sales growth: In 2025, expand the import business. Each office
drives import sales and promote its development for growth.
5. Cross-selling opportunities: Business developers promote Group
routes, to expand services and business.
6. Improve operational efficiency: Streamline processes, cut redundancy,
adopt advanced systems to cut costs, speed up service and enhance
competitiveness.
Mainfreight Bangkok Ocean Branch
Relocated
We are thrilled to announce that Mainfreight Ocean
has officially moved into our new office next to
Bangkok Port (BKK), marking an exciting milestone
in our journey to enhance efficiency, service quality
and operational excellence. As we settle into our
new home, we remain focused on expanding our
services, improving technology and strengthening
partnerships, and we look forward to an exciting
future together!
Mainfreight Bangkok Ocean Team
38
2025Asia
Mainfreight Shenzhen has a new office
We have moved! In March 2025 our Shenzhen branch relocated to new offices.
Leaders and guests graced the opening ceremony.
Highlights of the ceremony included lion dance eye-dotting, ribbon-cutting,
roasted suckling pig cutting, networking, office tours and a spread of snacks and
desserts. Here’s to a prosperous new chapter! May the new location bring even
greater success and continuous growth.
In March 2025, the Mainfreight India
team came together to celebrate Holi,
the festival of colours, in a joyous and
vibrant way.
Our team embraced the spirit of Holi
with gusto, engaging in playful colour-
throwing and indulging in delicious
traditional treats. The day was a
testament to the strong bond and
camaraderie that defines the Mainfreight
culture.
Celebrating the Festival of Colours
Celebrating festivals like Holi is not just
about having fun, it’s about fostering
a sense of belonging and community
within our workplace. It allows us to
connect with each other on a personal
level, build stronger relationships and
appreciate the diversity of our team.
Holi at Mainfreight India was a
celebration of our shared values,
highlighting the importance of teamwork,
inclusivity and a spirit of togetherness. It
was a reminder that we are more than
just colleagues, we are a family united
by our shared goals and commitment to
excellence.
Next year, in March 2026, we look
forward to creating an event with our
network branches and playing Holi
together.
L-R: Rolla Liu, Cary Chung, Weidong Xiao,
Vincent Lee, Jie Yan Lin
Cary Chung is doing the
eye-dotting of the lion dance
Our team in India looking very colourful
39
Americas2025
Americas
Team,
It’s been a challenging last six months,
and although we’ve made progress, with
many branches finding a way to improve
profitability compared to weeks, months,
and years prior, the results have been
humbling. We have some work ahead
of us.
Our weekly P&Ls give us a unique
opportunity to review our performance
each week, allowing us to spot trends
quickly, good or bad. We must always
be honest with ourselves, and those
around us, about whether our actions
bring the results we expect. If not, let’s
move at pace and make the necessary
changes.
Although sales performance has
improved, and a number of exciting
new customers have entrusted us with
their freight, we can do better. We’ve
all committed to making more sales
calls and, in doing so, putting a larger
emphasis on meeting with more of our
existing customers. Let’s not take one
step forward only to take one step back.
Look after what we have, as too much
time and effort goes into gaining new
customers.
We need to see an improved Return on
Revenue, with more urgency given to
margin growth. Don’t forget the impact
a 1%- 2% margin improvement has on
our bottom line.
Likewise, as we find ourselves in the
midst of some interesting times, it’s an
opportune time to review overheads
and ensure we are prudent with our
money. We are all in control of this, and
would like everyone to take this on as
a challenge. Being efficient, and doing
more with less, is key. You’ll be surprised
at the savings you can find.
Mainfreight Americas
Jason Braid
Things to focus on in the months ahead:
1. Keep it simple, and don’t overcomplicate things. Tick things off one at
a time.
2. Look after our customers and their freight.
3. Focusing on gaining the right customers is better for us. and better for
the customer. We know our strengths.
4. Keep improving our quality levels, and do what we say we are going
to do. Be honest in our own assessments of this.
5. Build a sales-focused culture, which starts with being on the road in
front of customers. Please make more sales calls.
6. Look after our brothers and sisters and make them look good – around
the country, around the world and across our supply chain.
7. Look after our team.
There will always be challenges, many
of which are out of our control, and right
now, there are many. Recent tariffs
have brought about much uncertainty
for our customers, so let us be the
partner our customers can always
rely on. Remember, there are always
opportunities in times like these, and the
cream rises to the top. Be positive and
stay on the front foot.
Our customers value quality, and right
now, this is more crucial than ever.
We’ve seen our quality levels improve
over the last year, thank you. But
let’s not settle and keep striving to be
better. Communicate proactively with
our customers and our teams, and use
our supply chain offering to provide
solutions to our customers during these
times.
As can be read in the following pages,
many exciting things are taking place
across the business, including many
investments in our future. We are excited
about what lies ahead for us in all our
countries – Canada, the USA, Mexico,
and Chile – but getting the right results
is going to take a lot of hard work. That
doesn’t mean it needs to take a long
time, however.
Less is more right now. We all need to
stay focused, and tick off the things that
will make the biggest difference. Get our
quality and sales focus right, and the
results will come.
We have something very special, and an
amazing team of talented Mainfreighters
who can help us achieve it. It’s about
moving forward positively each and
every day, and doing what we say we
are going to do.
We’re in the right place at the right time
to make a positive difference. Who
would want to be anywhere else?!
Remember, we are in control of our own
success, but we have some work to do.
Thanks to every single
one of you for all you
do every day for our
customers.
40
2025Americas
Paso corto, vista Larga.
(Translated from Spanish to English, it
means short steps, long vision)
Our results may not yet reflect the
many positive changes taking place
within our Americas Transport business,
however we acknowledge the effort and
hard work being contributed across the
country by all our team members.
While we have managed costs, made
progress in building a better business
structure, improved our culture and
made key leadership changes, there is
still plenty to do.
As we look ahead to 2025/26, our
overall approach is simple: let’s focus
on our operational quality, sales growth
and achieving improved consistency of
service across our network.
The Americas is a vast region, and we
now move over 85% of our volume
through our own network. Year on year
we have grown the number of shipments
that move within our network (picked up
on a blue truck and delivered on a blue
truck) by approximately 10%. If we don’t
move it ourselves, it is very difficult to
control our service.
The theme from recent Branch
Managers’ and sales meetings is to
“Own our Future” and narrow our focus
to two key areas for the year ahead:
improving our financial results with
sales, and our approach to quality.
Sales have become our number one
priority across the business.
Our approach to sales improvement this
year consists of three components:
1. Investing in, supporting and
growing our sales team.
2. Increasing our focus on account
management to protect and grow
our existing customers.
3. Growing new business pipelines,
setting targets and managing
performance.
Our journey toward quality is improving
but remains a work in progress. Our
Transport Americas
Mitch Gregor
Some key areas where we can improve in Transport 2025/26:
1. Focus on big-ticket items first – they will help move the needle.
2. Profit: achieve your branch sales targets and profit pledge in 2025/26.
3. Quality: get it right in your branch. It impacts everything!
4. Have a sales growth mindset – get everyone involved in sales,
including our owner-drivers. Look after what we have and grow new
business.
5. Daily delivery performance: have a passion for every piece of freight.
Take ownership of arrival and departure times, load quality and
stocktakes.
6. Manage linehaul utilisation and margin. Understand the profit of every
truck.
7. Culture: it’s what people do when you’re not watching that matters.
Teach people what our culture is about and why we do things differently.
8. Have the best-looking trucks on the road – Mainfreight branded, clean
and looking great! Mainfreight Mondays.
9. Collect our cash. Accounts receivables for 45+ days should be under
10%.
10. Contribute toward the growth of the supply chain – support your mates.
11. Look after our team and owner-drivers, promote from within and
create careers for our people.
Branch Managers are now well-versed
in their financials and monthly Quality
and Sales Stat packs. In addition to this
information, our key tools to measure
quality are our audits, daily delivery
performance reports and feedback from
branch visits.
Audit results have improved over the
past financial year, with our teams
agreeing on a minimum target of 80%.
We have worked closely with them to
emphasise its importance as a tool for
how a branch should operate.
Daily delivery performance remains
the biggest operational focus across
the board – picking up, moving and
delivering our customers’ freight on time.
We are working on a better approach
with departure and arrival times for
linehaul, using geofencing of our set
runs on Teletrac/Navman reporting.
Branch visits are an important tool for
us to ensure that our teams understand
what Mainfreight is all about, that
they are doing things right, reviewing
financials, holding P.A.T meetings,
conducting driver meetings, participating
in ‘Mainfreight Mondays’, protecting our
image and building a strong culture. As
part of branch visits, we aim to make as
many sales calls as possible.
We look forward to getting around the
business and catching up with all of you
soon.
If we focus on these things, our results
will follow.
Thank you to everyone in the Americas Transport
business for your continued commitment to our
business – and thanks to our Drivers, we cannot do
this without you!
Keep on trucking.
41
Americas2025
LTL Brand – Fleet and Image Update
We have recently introduced an LTL logo on the side of
our linehaul vehicles. This is being progressively rolled
out on all new trucks and strategic set runs. Customer
feedback says it helps people identify what we do, and
what we are about in a very competitive market.
Building Updates and Progress – Existing Projects
Teams in Haslet, TX, and Carol Stream, IL, are now open for business! Check out
the latest shots
Our Latest Investment
in Sustainability
After almost two years, we can
finally say we have our hands
on these two new electric trucks
from BYD. These Class 8 tractor
units will be heading to our Port
Division to operate local drayage
to and from Los Angeles and Long
Beach ports. They look fantastic
together, and are the first of our
EV implementation for the State of
California.
Take Pride in your Ride:
Some Recent Examples of
Trucks Ready to Roll
Thanks so much to our local team of
owner drivers, many of who recently
invested in tidying up their trucks and
gear. Here are a few recent examples
from around the country.
Building Team Culture: Hot Spot Meetings
As a leadership group, we have identified a few areas in
the business that we have decided to travel together to visit
each year to provide more support and help identify areas for
improvement.
Our teams do joint sales calls, present their ideas and business
plans, have team talks and engage in discussions that
stimulate ideas and improve quality, culture and profitability.
So far, we have been to Atlanta, Seattle, Houston and Toronto.
Recent “Hot Spot” catch-up in Houston
Mainfreight trailers in Charlotte
Carol Stream, Illinois Cross Dock
Haslet, Texas Cross Dock
Cristian Seripais in BostonMiguel Hernandez in LA
42
2025Americas
We have learned our lessons from our
last financial year, and ensuring that we
play to our strengths going forward is
key to our success. There is excitement
in the Warehousing business for the
year ahead, with a crystal clear strategy
focusing on legacy customers that have
a strong understanding of B2B trade
and value a quality service and strong
supply chain partnerships. We have big
goals ahead that are built around three
key drivers:
1. Quality first to ensure we delight
our customers
2. Sales – by building strong pipelines
we place Mainfreight in a strong
position for long-term growth
3. Succession – developing a team
of leaders within our operations
instils confidence and healthy
competition in our business to lead
the next wave of branches.We
are all in this together and require
our network of branches to step
up, own our backyards, and get
the job done year in and year out.
That’s what we do at Mainfreight,
whether that’s for our customers,
our team, or suppliers – we are
responsible for delivering results
that enable growth to set us up for
the year ahead. While things aren’t
the easiest, all of us and our special
team need to find a way – we got
this!
It’s exciting to see new faces in our sales
team. Sometimes, a Warehousing sale
is a long process. It takes persistence,
attention to detail and consistency with
action. Ultimately, if our sales team can
get an opportunity to the door, our team
and branch will close the deal. With a
much more active approach across the
country, our pipeline, and the quality of
it, will improve.
We look forward to seeing customers
lining up to see our operations and get
a taste of how we operate! Let’s aim for
100 cold calls per week per sales team
member – get it done, team! We have
a target of doubling our sales team this
year, and the only way to achieve this is
by hiring team members with a plan in
place for them to move into a sales role!
Warehousing Americas
Andrew Coulton
Top 5 Priorities for the Warehousing Business:
1. Margin improvement and focus on our handling activities. It starts
with correctly understanding our costs!
2. Building on momentum by growing our Transport volumes from our
Warehouse locations. We are one business – time to prove this!
3. Getting intentional with succession. Branches are buying into a sales
cadet programme, providing career pathways into key sales roles.
4. Staying true to targeting customers that fit our strategy, and having
the right customer profile protects our business long term.
Lastly, it’s a big year ahead for the
Warehousing business. We must
be firing on all cylinders and doing
things differently to ensure we evolve,
challenge ourselves with ideas outside
our preferences and enjoy the ride.
Yes, achieving our goals and targets
will feel great, but the process we take
to get there is the most fun – enjoy
the ride everyone, and thanks for your
commitment and support in driving our
business forward.
Dallas Warehousing Team
43
Americas2025
Selene Estrada, who is Northlake
warehouse’s Safe Quality Food (SQF)
practitioner, is training team members
on SQF process that every team
member follows.
Sales Person of the Year goes to – DAVID WASSEF!
We were delighted to announce
Dave as our group sales person
of the year during the sales
conference. Dave exceeded his
sales target by 168%.
Selling our Warehousing services,
Dave has solely targeted network
customers, working successfully
alongside our Air & Ocean and
Transport sales teams to feed
our warehouses, inbound and
outbound. Further congratulations
to Dave on his recent promotion
to sales manager of Newark
Warehousing!
Dave Wassef
Newark Sales Team:
Our Team Is Growing!
The Newark sales team is just getting started – but we’re already
building something real. We’ve come together with different
backgrounds, fresh energy and a shared mindset: work hard, have
each other’s backs and earn every opportunity that comes our way.
This isn’t about quick fixes; it’s about building momentum quickly
and doing things right from day one. We’re finding our rhythm,
learning each other’s strengths, and locking in on what it takes to
win. Among us are the current Salesperson of the Year and the most
recent Warehousing Rookie of the Year—proof that we’ve got both
seasoned leadership and emerging talent driving us forward.
Our goals are clear, and we’re ready to chase them down together.
We’re focused on building trust with our customers, creating strong
partnerships across the business, and delivering results we can all
be proud of. We want to accomplish a lot, and we’re pushing to
get there with pace and precision. This is a team built on effort,
accountability, and shared pride in the work. The road ahead is wide
open, and we’re ready to take it on—one win at a time.
Back row L-R: Edgar Berrios and
Sandra Micheal
Front row L-R: David LoCasubo
and David Wassef
“Education is optional but learning is compulsory”
Safe Quality Food (SQF)
Training
44
2025Americas
A common challenge communicated
by our customer was on-time
fulfilment. Their previous 3PL
provider started with a backlog
that they never recovered from,
provided zero communication about
when they would catch up, incurred
retailer chargebacks due to order
preparation and deliveries and failed
to send any KPIs. Mainfreight’s
proposal highlighted our solution to
address their operational challenges
as an experienced B2B provider, in
conjunction with a transport network
that could handle most of their prepaid
freight in-network.
Throughout the sales process,
the customer recognised that a
change was necessary, but they
were hesitant due to the negative
experience with their previous
provider. Our implementation process
began early, with attention to detail,
thanks to Account Manager Quinn
Luckie, who set clear timelines and
established realistic expectations with
the customer. We finally went live in
January, starting with their inbounds.
Bolingbrook I – Busy Beavers: New Customer Go-Live with Transport
Kody Ichinaga | Branch Manager, Bolingbrook I
Over 1.5 weeks the team received
2,500 of the 4,500 pallets and
completed a successful stocktake
before going live with the first set of
orders in February.
Since the first week of orders, we are
pleased to report that 100% of orders
have left on time. This includes orders
for two of their largest customers,
Chewy and Amazon. Our Chicago
transport team have also been
instrumental in servicing the customer,
as our teams are working seamlessly
to load drop trailers full of LTL orders,
which our team delivers accurately
and on time. We are averaging over
100 pallets shipped via Mainfreight for
this customer alone each week!
FTZ = Foreign Trade Zone: Incoming. Newark, New Jersey!
Here in Newark, New Jersey, we continue
to look for new ways to add value for
our customers so we can continue to
grow! We now have a Foreign Trade
Zone designation available for a 12,000
sq. ft. section in our warehouse, which
will soon be our entire 280,000 sq. ft.
warehouse!!
What’s an FTZ you ask? A FTZ is
a secured, federally approved area
considered outside of U.S. Customs
territory for the purposes of duty
payments. This allows importers to
delay, reduce or even eliminate customs
duties and tariffs on goods stored or
processed within the zone.
For us as a supply chain provider, this
isn’t just a client benefit, it’s a way to
enhance our service offering, attract
new customers and streamline our
internal processes.
When talking to customers, we can
share the following benefits of having an
FTZ designation
1. Cost savings for new and existing
customers
Goods brought into an FTZ aren’t
subject to duties until they leave the
zone for domestic use – and if they’re
re-exported, no duties are owed at all.
That can mean huge savings for our
clients, and a strong selling point in a
world of tariff uncertainty!
2. Weekly entry = lower fees
Instead of filing multiple customs
entries per shipment, FTZs allow a
single weekly customs entry, reducing
both customs fees and admin time.
3. Operational efficiency & security
FTZ operations require tight processes
and strong compliance protocols, which
can also drive internal improvements
across the board – fewer delays, better
documentation and enhanced security
practices.
L-R: Kody Ichinaga, Fleming
Farrow (the customer), Quinn
Luckie and Jennifer Jansen
L-R: Helen Yarber
and Quinn Luckie
45
Americas2025
Hello Team,
“The more things change, the more they
stay the same.”
Never short of events to “disrupt” the
market, we find ourselves in another
interesting environment in the midst
of a global tariff war. Once again, we
find the perceived disruption to be
an opportunity to strengthen existing
relationships, while pursuing new
opportunities. Another good time to be
selling.
For Air & Ocean in the Americas, we
find ourselves optimistic about our
future, driven by a new and larger sales
presence. With that growth comes
the need to provide the training and
resources to help our teams succeed. In
our efforts to support the sales team with
the right tools, we released a reference
guide at the recent Sales Conference
which was cleverly named “The Blue
Book”. Each Air & Ocean Branch
Manager and sales team member has
received their own copy. This book is
meant to be an additional resource for
our teams to reference as they get out
Air & Ocean America
Matt Gustafson
Areas of focus:
• Accounts receivable: With the increases in tariffs it’s as important as
ever to ensure we are across our accounts receivables, and act with
urgency to collect.
• Sales KPIs: Commitments have been made to meet and exceed our
standards.
• The basics: When done right, the results will follow. There is no need
to be concerned about competition when we have our house in order.
• Our Team!: Our team is the #1 reason for our success. Time and
time again they rise to the challenge to make sure our customers are
looked after.
in front of customers, while assisting in
their continued individual development.
We are very excited about the release
of this tool, and look forward to seeing
the increased results from our team as
they are fully armed with the Blue Book.
Other notable announcements from our
Branch and Sales Conferences included
the winners of several prestigious
awards. We proudly recognised the
following achievements in Air & Ocean
for the Americas:
• Branch of the Year | Albany Air &
Ocean
• Account Manager of the Year |
Dylan Ceide, Chicago Ocean
• Turnaround Branch of the Year |
Charlotte Air & Ocean
There’s been a bit happening in the
Americas, with exciting developments
underway. Our branch network has
expanded with the addition of Milwaukee
Air & Ocean. Additionally, we are entering
Monterrey, Mexico, to further invest in
this large and strategically important
territory. Expectations are high, and we
anticipate significant contributions from
both of these new locations.
Progress continues in our efforts to
create a more cohesive network. We are
now fully supporting all possible moves
for Port Operations in Los Angeles,
and are excited as our Transport team
looks to expand these operations into
additional markets. Furthermore, we
have begun transitioning Air Export
pickups to Transport, as the team is now
fully TSA-compliant. This complements
the existing LTL services that our
Transport team has already handled.
Consolidations remain a top priority.
Currently, a dedicated group of
branches are working on a project to
uncover opportunities within our existing
consolidations, while also exploring
ways to consolidate more freight –
ultimately enhancing our margins even
further.
A New Look for Improved Service
Jasmina Catic | Chicago Air
Introducing Chicago Airfreight’s inaugural trailer, the AIR460! This trailer
comes equipped with a roller bed, drop deck and swing door, specifically
designed to maximize ULD space and streamline the loading process.
The trailer enhances our operational efficiency, and empowers us to take
greater control over our business while driving improved service levels.
This trailer opens up new avenues for additional revenue generation by
optimising cargo capacity, and facilitating faster turnaround times. We
are excited about the potential of the trailer to elevate our business and
reinforce our commitment to excellence in airfreight.
46
2025Americas
We’re excited to announce that our
Milwaukee office is up and running!
Our team is fully operational and
ready to handle both air and ocean
import and export shipments. While
we’re starting small, our capabilities
are anything but limited. We’re
confident in our ability to support
our current and future clients with
the highest efficiency and expertise.
Our Milwaukee team is a dynamic
and highly skilled group, with
each member bringing a variety
of experience across areas of
international shipping. Although
we’re just getting started, we
have our larger U.S. network’s full
backing and ongoing operational
support, ensuring that we can
provide seamless and high quality
logistics solutions across all regions.
Milwaukee, WI, is a strategic location
for us, offering key advantages for
trade and logistics. Situated in the
heart of the Great Lakes region,
the city allows access to major
transportation networks – interstate
highways, rail lines and international
airports – making it an ideal hub
for both inbound and outbound
shipments, domestically and
internationally. Its central location
within the U.S. gives us direct access
to major markets, positioning us
perfectly for efficient international
Going again!
Nick Arthurs | Milwaukee Air & Ocean
L-R: Jenny Valle, Nick Arthurs,
Natalia Zielinska
Y’all, everything’s bigger in Texas
– including our commitment to the
Mainfreight pillars – where culture,
family and philosophy drive everything
we do! At the heart of our Houston
Ocean branch is a hardworking and
passionate team, led by Stephanie
Middleton. A proud native Houstonian
with 28 years of industry experience,
Stephanie knows the ins and outs of the
business like the back of her hand. Her
dedication to exceptional service and
operational excellence sets the tone for
our entire team.
We take pride in delivering outstanding
service with a people-driven approach.
We believe in long term partnerships,
personal responsibility and a strong,
supportive team culture that drives us to
Ready to Make an Impact
Houston Ocean
operations. Milwaukee’s thriving
manufacturing and industrial sectors
align well with our core services,
allowing us to meet the growing
needs of industries in the area.
Wisconsin has long been a major
player in U.S. trade, especially
in the manufacturing, agriculture
and technology sectors. The state
consistently ranks as one of the
top U.S. states for both imports
and exports. Key exports include
machinery, electrical machinery
and vehicles, while imports tend to
focus on electronics, machinery and
industrial equipment.
Our Milwaukee office is a natural
extension of our existing operations.
With the global expansion of trade,
and our ongoing commitment to
providing world-class shipping
solutions, this move aligns perfectly
with our long-term goals. Setting
up in Milwaukee not only gives us
direct access to crucial trade routes,
but also places us within a network
of industries that are vital to our
client base. This location provides
a strong foundation for future
growth, enabling us to build deeper
connections with local clients while
expanding our service offerings. The
addition of Milwaukee to our network
strengthens our overall footprint
and opens up new opportunities for
growth – both within the U.S. and
internationally.
go the extra mile for our customers.
Here in Houston, we don’t just work
together – we support one another,
push for excellence and take pride
in what we do. We strive to innovate,
collaborate and exceed expectations
daily while keeping that friendly, down-
home atmosphere.
Houston Ocean Team!
47
Americas2025
Looking After Our Customers |Chicago Ocean
As cargo theft has been increasing, we’ve recently implemented the War-Lok
IR20b high-security locks for international shipping containers, providing an
added layer of protection for goods in transit. These locks offer superior defence
against theft, tampering and unauthorized access, making it much more difficult
for criminals to compromise our cargo. With their tamper-proof design and
robust materials, these locks ensure that shipments remain secure, even in
harsh weather conditions or during extended journeys. We’ve begun using these
locks on our LCL consolidations and for high-value commodity customers. By
enhancing cargo security within our LCL consolidations, we’re now able to offer
a safer solution for shipping high-value items via LCL, greatly reducing the risk of
theft and opening up new opportunities for more secure shipments.
What a journey the Charlotte Air &
Ocean team experienced this year! It
all started with a group of individuals
who shared the same belief, passion
and energy to make a positive impact.
The Charlotte team adopted a winner’s
mentality and made a commitment to
each other that the previous year’s
results were not acceptable, we were
simply better than that.
With a new outlook and determination to
succeed, the team embraced a simple
strategy: narrow our focus to intensify
sales efforts and improve quality across
the operation. To achieve our goals, we
knew how important it was to align with
our Mainfreight network globally and
domestically. This alignment enabled
us to grow our consolidations, improve
margins and delight customers with a
true end-to-end Mainfreight experience.
Full credit to the team for sticking to the
strategy and showing determination
and grit throughout the year, despite
a few bumps in the road. While we
celebrate the achievement and are
proud to be recognised, we also have
high expectations for the branch, and
are determined to be a top contributor
within Air & Ocean Americas in the
coming years.
Look out, everyone - Mainfreight
Charlotte Air & Ocean is here to stay
and on its way!
Everyday Improvements |
Turn Around Branch of the Year
Will Young | Charlotte Air & Ocean
What an honour, and a genuine surprise,
to receive the most prestigious award at
Mainfreight. Whether it was Red Sea
disruptions, multiple port strikes or ever-
changing rate fluctuations, the team was
up for the challenge. Everyone played
an important role in getting us to where
we are today.
As I mentioned on awards night, our
secret sauce is making sure we have
some fun along the way. We held
multiple team events, including group
runs, a summer outing to the horse track
and an evening at a comedy club.
I like to refer to our team as The Office
– we truly have a full cast of characters,
each playing an important role in the
business. I’m incredibly proud of our
team, and we look forward to the
challenges that 2025/2026 will bring!
Consistently Consistent |
Branch of the Year
Bryce Hicks | Albany Air & Ocean
I started my journey with Mainfreight in
June 2021 as an Ocean Export Operator
in Houston during the challenges of
the COVID-19 pandemic. After gaining
valuable experience in a volatile market,
I transitioned into sales to learn and
grow more in another aspect of the Air &
Ocean business. When the Air & Ocean
branches split, I joined the Airfreight
sales team, embracing a new learning
curve and focusing on relationship
building.
After a year in sales, I transitioned to
an Account Manager for the Airfreight
branch, combining operations and
sales to grow and retain key clients. In
spring 2023, an opportunity to apply for
the Account Management role in the
Chicago Ocean branch opened, and
I decided to put my name out there as
I had never left the Southern U.S. and
thought it might be a good change, not
only personally but professionally.
Over the past year in Chicago as an
Account Manager, I’ve managed a
customer base generating over $40M
in revenue a year. With the support of
many mentors, as well as the rest of the
team, I was honored to receive the Key
Account Manager of the Year Award at
this year’s sales conference. With the
new fiscal year underway, I’m excited
to continue contributing to Chicago
Ocean’s and Mainfreight Americas’s
success.
Key Account Manager
of the Year
Dylan Ceide | Chicago Ocean
Branch of the Year:
Albany Air & Ocean
48
2025Americas
It’s officially getting warmer in Chicago,
and the team at CaroTrans USA has
been hard at work over the past six
months. After much anticipation,
CargoWise was rolled out toward the
end of last year, and the team has been
working through the new system, along
with our new online customer-facing
tools, since then.
Like any journey, we experienced some
rough seas along the way, but we’ve
weathered the storm and are now sailing
in smoother waters. Although still a work
in progress, with a continued focus on
our service and sales performance, we
see our quality returning to previous
levels.
This year brought changes to the
CaroTrans network as we move forward
with new partners in Europe and Latin
America. Developing a new network in a
short period of time wasn’t an easy task,
however CaroTrans’ strong brand name
and reputation in the market make us a
desirable partner. We were quickly able
to find agents in these markets eager to
further develop their business through
working with the CaroTrans network.
Our new partnerships in the UK, Spain
and Latin America took effect on April 1,
and we’re excited to see the benefits the
new network and partners will bring. We
look forward to growing a better, leaner
CaroTrans in the months ahead.
CaroTrans Americas
Matt Bloom
CaroTrans On the Move
This year has also brought more
changes to the CaroTrans network,
as several of our branches are
migrating to their new homes.
Our Atlanta team will be moving
to a new location alongside the
Transport, Warehousing, and Air &
Ocean teams in East Point, Georgia.
Over the past several months,
construction has transformed an old,
unused space at the East Point site
into a beautiful new facility to house
the CaroTrans Atlanta team. With the
work now complete, the team has
begun migrating to the new site, and
it is now their new home.
Construction on the new CaroTrans
Charleston site is underway, and the
team is excited to make their short
move across the road into their new
home. They are looking forward to
moving into a larger space. The next
big move will take place in Chicago,
as work is underway at our Franklin
Park site. The team looks forward to
moving into their new space at the
end of the summer.
Our Sales Team on the
Move
Our sales team was also on the move.
Alysha, from our Houston sales team,
recently travelled to Dubai to connect
with one of our key partners. This trip
provided a fantastic opportunity to
strengthen our relationship, explore new
business possibilities and gain valuable
insights into international markets.
Building strong global connections is
essential to our continued growth, and
developing this partnership will open the
door to exciting new opportunities. This
experience benefits our company and
provides our sales reps with invaluable
exposure to international business,
broadening their expertise and
expanding their professional horizons.
Partner Visits
We also hosted several overseas partners. The team was pleased to have the
opportunity to host the team from Globelink India for two weeks of sales calls
earlier this year. Our partners from Green Carrier in the Nordics also visited
our offices in New Jersey and Chicago for joint sales calls. We were honored
to have Seino Logix President, Taka Amiro, visit for a sales call with our Los
Angeles team and present at our sales conference. We have visits planned
from our partners in the Netherlands, Cleve N Zonen, as well as our colleagues
from CaroTrans New Zealand, China and Taiwan, all scheduled for the coming
months.
Alysha Carter and the team
from Consolidated Shipping
Group in Dubai
CaroTrans Charleston and
Globelink India Team during
their visit
49
Americas2025
Jessica Veenendaal and our
Rookie of the Year,
Alysha Carter
Jessica Veenendaal and our
Salesperson of the Year,
Charlton Ellzey
Around the Branches -
CaroTrans in Texas
Everything is bigger in Texas!
CaroTrans is represented in Texas
with locations in two of America’s
major cities: Dallas/Fort Worth and
Houston. These are two of the
largest freight markets in the U.S.,
and CaroTrans is always ready to
mix in some pleasure while taking
care of business. Please meet our
teams from Dallas and Houston!
CaroTrans Dallas is a fantastic
market that helps provide excellent
quality to our customers. The team
takes four things seriously: their
work (obligatory), their relationships
(non-negotiable), brisket, and Spirit
Days! Whether they are rolling out
their new service from South China
to Dallas, or putting on their favourite
costumes, the team in Dallas is
always up for a challenge and having
fun while doing it!
The CaroTrans Houston team is
always looking for new ways to
expand their knowledge of the
Our Dallas Team!
business. The team recently visited
the Port of Houston Terminal, which
provided a firsthand look at the
terminal’s operations, highlighting
the scale and efficiency of one of the
nation’s busiest ports. Team members
gained valuable industry knowledge,
strengthening their understanding of
logistics and supply chain processes.
The Houston team always sets the
example for collaboration and sharing
with other divisions. CaroTrans
Houston recently connected with
Mainfreight Air & Ocean for a lovely
dinner. This allowed both teams
to strengthen relationships, share
meaningful conversations and
celebrate our shared values. These
moments of camaraderie are essential
to our culture, fostering collaboration
and a sense of unity across teams.
Sales Focused
CaroTrans was pleased to honor our
top sales performers at our annual
conference in Oak Brook, IL, earlier
this March. Our rising star from
CaroTrans Houston, Alysha Carter,
took home the “Rookie of the Year”
award after a very successful first
year in sales.
Charlton Elzey from CaroTrans Los
Angeles won our Salesperson of the
Year award, taking the crown from
back-to-back winner Joe Zeno, which
is no small feat. We congratulate
both Alysha and Charlton for their
outstanding sales efforts. With new
sales team members in Charleston,
Charlotte, Miami and Cleveland also
recently starting, we look forward to
seeing some of these newcomers on
the podium next year.
50
2025Technology
Technology
We continue our exciting journey to our
new modern operating model.
As we continue our push to reposition
the Mainfreight IT Platforms to be ready
for future growth, we lay the foundation
for a more scalable, flexible and secure
future.
Our push to a modern operating
environment continues, with most of the
group transitioning to Exchange Online
already, and Europe soon to follow.
Our next major milestone in this journey
introduces SharePoint Online into the
mix for a truly global solution to our
document management platform that
will allow new collaboration functionality
to the team.
Along with repositioning the underlying
technology, we continue to develop
the software solutions our team
and customers need, including our
smart billing journey, new language
experiences in Asia, new advanced
security solutions in the Americas and
our new driver mobile application.
Our data platform redesigns are starting
to take shape around Azure and a cloud-
delivered AI ready environment.
Cyber continues its push to align
with new technology platforms and
accelerate its initiatives to protect us
better.
It’s a long journey, but it is rewarding
as we start to make progress globally
towards our goals.
Micheal Hood
Working Smarter Together
Our IT team has been rolling out practical
tools across the globe that help us serve
customers better, while making daily
work more efficient. These initiatives
reflect our commitment to continuous
improvement and finding innovative
ways to support our operations.
From streamlined tracking in Asia,
to enhanced security systems in the
Americas, each initiative represents our
commitment to using smart technology
that drives efficiency and creates
seamless experiences for everyone we
serve.
Here’s what’s happening:
The Smart Billing Journey: From
Discovery to Design
The Smart Billing Project stands
as our most important Air & Ocean
initiative for this year, which has
successfully completed its discovery
phase and is now entering the design
and development phase. This initiative
will fundamentally transform how we
manage rates and process invoices
across our Air & Ocean branches.
The message is simple.
• This is a critical business
transformation initiative reflecting
our philosophy of continuous
improvement.
• It will streamline operations and
improve efficiency, supporting our
commitment to customer service.
• Your participation is essential, and
we cannot succeed without your
engagement and support.
Our project is being led by Patrick van
der Hoek (EU), Alla Ermoliev (AU),
Savannah Hildre (AM), Jolynn Bey
(AS) and Annette Webb (NZ) who are
putting tremendous effort into creating
a centralised Smart Billing framework.
It is an ongoing collaboration, with team
members working early mornings and
late nights across different time zones
to ensure we get this across the line.
What will Smart Billing deliver? A
framework that ensures consistent
application of rates, reduces manual
effort, improves reporting capabilities
and enhances compliance with regional
regulations. This business driven
initiative will deliver cost savings through
reduced manual processing and error
correction.
The successful implementation of
Smart Billing is also a key prerequisite
for our planned development of the
Quoting Tool, which will further enhance
customer service and operational
efficiency.
As we move through the next phase,
where gaps and issues are identified
and solutions developed, your continued
involvement will be crucial. This
transformation can only succeed with
full team involvement, your engagement
matters in every step of our Smart Billing
journey.
Coming Soon: SharePoint Online
We are excited to announce our
upcoming migration to SharePoint
Online, a move that promises to enhance
our efficiency and collaboration.
Key Benefits:
• Accessibility: Access files from
anywhere, anytime, on any device
for our team that travel.
• Collaboration: Real-time co-
authoring and shared workspaces
for better teamwork.
• Security: Advanced encryption and
compliance standards to protect
data.
• Cost Efficiency: Reduced hardware
costs and predictable subscription
pricing.
• Scalability: Easily scale resources
to meet growing demands.
• Automatic Updates: Always have
the latest features without manual
updates.
Migration Process:
• Preparation: Backing up data and
1. Simplicity
2. Alignment
3. Speed
4. Security
5. Raise the bar
6. Think cloud first
7. GLOCAL approach
8. Sustainability
51
Technology2025
ensuring compatibility.
• Migration: Scheduled to minimise
disruption with full support provided.
• Training: Sessions and resources
to help everyone get up to speed.
This transition marks a significant step
in our digital transformation, enhancing
our capabilities and service delivery.
Around the Regions
Unlock Asia’s Market with Local-Language
Tracking
Early this year our customer portal, Mainchain, received an important
update to support our expanding customer base in Asia! We’re excited
to announce that our Track & Trace system now also supports Thai,
Vietnamese, Japanese, and Korean. This update empowers customers
to operate faster, smarter, and more efficiently across these dynamic
markets.
Expanding Our Reach Across Asia
Asia is home to some of the world’s fastest-growing economies, and
with this update, we can now:
• Reduce language barriers – Navigate shipments and data in your
preferred language.
• Accelerate cross-border trade – Enhance operations with localised
tracking and reporting.
• Gain a competitive edge – Serve customers and partners with
precision in their native language.
The Bigger Picture: We’re helping our customers build stronger
partnerships and smoother operations across Asia by removing
language barriers.
Americas: Mainfreight’s New Security Solution:
Enhancing Safety and Efficiency
At Mainfreight, the safety and security of our facilities and people are of
utmost importance. As we continue to grow and expand, we’re excited
to announce the implementation of a cutting-edge camera and security
solution, Rhombus, across our new buildings. We have moved into our
two new sites in Haslet, TX, and West Chicago. We are utilising this
advanced equipment to enhance our security measures, streamline
operations, improve visibility and reduce costs.
Why Rhombus?
After extensive research and evaluation, we chose Rhombus for its
advanced, unified security platform that integrates cameras, access
control, sensors and alarms under one easy-to-manage system. This
solution offers several key benefits that align perfectly with our needs.
52
2025Technology
Australia: Driving Innovation: A Smarter Mobile App
for Our Drivers
In February, our Australian team rolled out an upgraded Driver mobile
application, bringing practical improvements to support smoother, more
efficient operations on the road. Developed with cutting-edge technology,
and designed in close collaboration with our dedicated drivers, the app has
been designed to simplify daily tasks while delivering real-time insights and
greater visibility.
From the outset, the project focused on creating a practical, driver-friendly
tool. The result is a user-friendly interface with intuitive features designed to
support those on the road. Drivers can now easily organise jobs in the order
they’ll be completed, update arrival times at customer location, and capture
detailed information about freight quality at pickup and delivery.
One of the standout features is the improved customer sign-on-glass
experience. Understanding how vital proof of delivery is to our customers,
we’ve elevated the process – providing greater assurance that freight was
received in full and in good condition.
Looking ahead, we’re committed to evolving our systems further. With
enhanced ETA notifications and increased transparency, our goal is simple:
empower our drivers, keep our customers informed and drive quality service
every step of the way.
Working Securely Away
from the Office
The Mainfreight network is protected
when you’re onsite, but working
remotely introduces additional risks.
When working remotely:
• Always use Palo Alto
GlobalConnect VPN outside the
Mainfreight network
• Avoid free public WiFi networks
when possible
• Use privacy screens to keep your
work confidential
• Bring your own charger rather than
using public charging stations
• Have work conversations in private
spaces when travelling
• Keep devices locked and secure
when not in use
If you lose your device or suspect a
security issue, report it immediately to
your Branch Manager and local IT team.
Cyber Security Corner:
Keeping Mainfreight Safe
Device Safety Essentials
Keeping your devices safe is crucial
to protecting sensitive information
and maintaining the integrity of our
operations.
Simple daily habits make a big difference
in protecting our information:
• Lock devices when not in use to
prevent unauthorised access
• Use biometric authentication
whenever possible
• Keep your PIN or password secret
– never share it
• Update your device operating
system and apps regularly
• Only download apps from official
app stores
• Never connect unauthorised USB
devices to Mainfreight equipment
Remember to PAUSE if you’re
concerned about a security issue,
SECURE your device when not in use,
and REPORT lost devices or suspicious
activity immediately.
53
Training & Development2025
Training
& Development
“Welcome to Mainfreight” will mean
different things to different people. For
some, it might be their initial contact with
us as a customer or potential employer.
For others, it might bring back memories
of our first day as one of the team. For
me, my “Welcome to Mainfreight” was
the first moment I saw my uniform
neatly folded in the P.A.T meeting room
with my name embroidered (and spelt
correctly) on it. I remember that moment
as if it were yesterday, and it was the
initial moment when I felt a connection
to something. I didn’t know what, but I
felt an immediate sense of belonging. I
still had all the fears, the nerves and the
uncertainty of the unknown, but I felt like
I belonged.
Culture is a topic we talk about all the
time, everywhere in the business.
Typically, we reference our “Three
Pillars”, and all the wonderful points
outlined. But these points are simply
words on their own, and it is not until
these moments present themselves in
the form of actions and behaviours that
the culture takes on form and meaning.
Another ‘moment’ early in my career
involved a lesson taught to me by my
first Branch Manager Bryan Curtis (BJ).
As a loader in a Transport branch, the
first responsibility each day was to
prepare your area and set up for the day
ahead. Then, as it is today, sweeping
was a critical step in this process and
one I had performed many times over
many weeks. On this afternoon I was
‘sweeping’ the floor when BJ made his
way down and approached me with his
usual smile and spark. “What are you
doing, Marty?” asked BJ, to which I
replied, “Sweeping”. Without skipping
a beat, he quickly informed me I wasn’t
sweeping I was merely pushing the
broom. Before I could process what
was a particularly confusing moment,
he had the broom out of my hands and
was sweeping my area with more effort
and energy than I had been. He handed
me the broom back, warmly said, “Have
a great day, brother!” and moved on to
his next task or moment.
Martin Devereux
While my initial thoughts on that ‘moment’
were not overly positive or inspirational,
in time, as I talked it through with mates
and mentors, I finally got the lesson. If
BJ allowed me to put 60% effort into
a small routine task like sweeping, I
would likely take that same 60% level
of commitment and effort into every
other part of my role and my career. It
was in that moment I learned that the
detail mattered. It was in that moment
I realised people are always watching.
And it was in that moment I experienced
our culture coming to life. It was the
decision BJ made to inject himself into
my day that, to me, is what our culture
is about. A culture that comes to life
often in the most mundane or ordinary
moments.
The true magic of our culture and our
Three Pillars is their application and
ability to take on meaning for all people
in all regions. At times, we can speak
of our culture as if it was something
easy to learn, and something easy to
understand. It is something that just
when you think you have grasped what
it means, you realise there is so much
more. But that is the beauty of us and
our culture. One of the enduring realities
of being a company with a 100-year
philosophy is the responsibility we all
hold to help guide someone in the right
direction or to pass on something we
know that would make another person’s
day easier. This is something we can all
do.
To me, these moments teach us what
a special business we are. Across the
next few pages, you will see images of
the Training teams fulfilling various roles
critical to us as a business.
These moments may occur prior to
a person starting with us. Across the
world, our teams are actively promoting
our business as a place for people to
work, whether at a school, a university
or a sporting event. These spaces
are congested with other companies
showcasing themselves, but we
consistently find that people meet our
team and make a connection. In their
moment of speaking with Alexandra
or Dana, they meet a person sharing
their story and their experience in their
words. Commonly, we get the feedback
that at this point, someone’s interest
is often piqued, and they then start to
consider Mainfreight as somewhere to
further themselves.
Like my first day, the moment might be
how we welcomed them into their first
branch and gave them the appropriate
Mainfreight cuddle and welcome. Often,
those small things are those which we
can take for granted, like making sure
they are introduced to the whole branch
and that they have a branch buddy and
someone to share lunch with. These
may not seem significant to us, but for a
person on their first day and week, this
can be the moment they start to think
they are different.
The moment could be on an Induction
course where the team are getting an
early blue-blood injection, but equally,
that same course can be invaluable
for a team member who, for whatever
reason, has not had the opportunity to
attend. The opportunity to learn more
about who we are, and where we can
be, is the moment when someone’s light
bulb is switched on. Enormous amounts
of effort go into preparing for these
courses, with various team members
from throughout the business pitching in
to make the experience as meaningful
as possible.
The moment may also occur on one
of the many programs run across the
business to help our team grow and
learn more about themselves. This
could be a customer care course or
a team leaders’ course, but equally,
it may be something less classroom
based and geared around experiential
learning, such as Outward Bound or
the Main Divide Wahine Toa program.
Previous versions of the Main Divide
have been focused on the operational
team within Transport, but this year we
were delighted to run an identical format
that focused purely on the development
of women across all divisions.
54
2025
Training & Development
So, thank you for taking
the time to read and
make the most of those
moments when they
appear. They may not
be big to you but don’t
underestimate the impact
they may have on the
other person(s).
Marty
Our first MDP Kickoff event was
held in Chicago in March and went
off without a hitch! We were happy
to welcome recent graduates of the
MDP program which helped our
newest MDP team members see
what the future could hold for them.
The energy and buzz in the room
was electric, and it has us looking
forward to what’s ahead!
As we continue to paint Asia blue
throughout 11 countries, we are
constantly looking for bright, active
and curious young minds in the
communities we serve to help build
our 100-year vision. With a strong
focus on increasing our brand
visibility among the next generation,
we have been collaborating with
universities in Hong Kong, Xiamen,
Qingdao, Shanghai and Bangkok to
attend their careers fairs.
These investments and commitments
to our team, and the philosophy behind
developing our people, may not be
unique concepts, but within Mainfreight,
our people are our lifeblood. We need
to continue to invest and grow not only
our team, but also our business to
provide opportunities for people to enjoy
challenging and healthy careers. Not
just when the economies of the world
are prosperous, but all the time.
We are incredibly proud of all the effort
and energy that goes into creating
these courses and initiatives, and we
are excited to be doing what we do.
The responsibility, however, is on all
our shoulders to make the most of the
moments as they appear in our day.
They don’t need to be enormous to
be significant to the person you are
spending time with.
Asia
Mainfreight Development
Program (MDP) Kickoff Event
King Mongkut’s University
Job Fair 2025
L-R: Salintip Lakananuwat,
Peerada Liwnoi, Varita Towantana
Induction Drivers EUR
Our drivers are such a key part of our team. We were delighted to run this induction
course in the Netherlands setting our drivers up for success.
Back row L-R: Rob Rutten, Aart Bendeler, Arno Broekhuizen, Luc ten Have, Theo
ten Have, Daan Nijman, Danny Hoksbergen, Benny Arents, Lieke van der Velden,
Richard Bruggink, Joris van Herwaarden, Marc Elting, Marleen van Zijl
Front row L-R: Alexandra Fricosu, Bulent Cavlun, Bobby Timmermans, Daniel
Dziedzic, Matthijs Kornet, Wilfred Romp, Bo Geurds-Scholten, Jordy van Vuuren,
Frans Jansen.
Logan and Erica hosting the
first Health & Safety Quarterly
Meetings
Logan Williams and Erica Dash hosting
the first quarterly catch-up with the H&S
co-ordinators across the NZ network.
L-R: Ervey Gonzalez, Jonathan
Tejada, Christian Alves
L-R: Dylan Walker, Jailyn Nino,
Nicholas Bovastro
55
Training & Development
2025
Amanda Nugent and Dana Chaya
representing Mainfreight Australia
Amanda Nugent and Dana Chaya
representing Mainfreight. We have
partnered with the RMIT Business
School allowing us to engage with their
students in lectures and presentations
on campus and to host site tours of our
facilities.
The first group of wahine to complete Wahine Toa Main Divide
L-R: Haylee Woodmass, Hannah Doocey (kneeling), Carmen Robertson, Slee
Larcombe (Guide), Christine Awatere, Charlotte Gordon (kneeling), Sydney Woods
(Guide), Lisa Parangi, Noreen Taurua, Elizabeth Castillo, Zoe Wilkinson, Esther
Viau, Melanie Katu.
Customer Care Course in Paris
Back row L-R: Raphael Pideciyan, Eduard Turcu, Rene Claude Delblond, Lydia
Bouayed, Lucas Bailly, Adame Taguia. Front row L-R: Thibault Detrousselle,
Alexandra Fricosu, Anthony Chaa, Melodie Julien, Eloise Peyle.
Driver X Proof of Concept Training
Lisa Haycock out making deliveries
assisting with the Driver X Proof of
Concept in Auckland.
Melbourne Training Team –
Warren’s Farewell AUS
A goodbye to Warren Glover from
our Aussie team. Thanks for all your
support and help in the H&S space
mate!
Back row L-R: Colleen Moore, Aaron
Bond, Gabriella Vlasblom, Courtney
Collier, Amelia Richardson, Renata
Ugrinovska, Shona Taylor, Amanda
Nugent. Front row L-R: Gabrielle
Fage, Troy Leng, Warren Glover,
Keyna Roberts.
56
2025Team Review
Bereavements
With great sadness, we announce that Patrick Volbrecht passed away after a brave battle
with illness. Patrick joined Mainfreight in 2012, first working at the crossdock and later
transitioning to Warehousing Oostende in 2018, where he became a full-time Terberg-driver.
In the summer of 2022, we celebrated his 10-year legend under a shining sun. After receiving
a relapse diagnosis, Patrick retired to enjoy life. He and his wife became regular visitors at
the canteen, often stopping by to chat.
Patrick, we will miss you!
Patrick Volbrecht
Mainfreight Warehouse Oostende
Constantin Tudor
Mainfreight Trucks & Drivers Romania
It is with deep sadness that we share the passing of one of our team members, Constantin
Tudor, from the Romanian Truck & Drivers branch. Constantin passed away after a brief
illness. He was a valued member of our team, known for his dedication, professionalism and
kind spirit. His loss leaves a profound void in our hearts and workplace. Our thoughts are
with his family and loved ones during this difficult time.
It is with the deepest sadness that we share the sudden passing our legendary owner driver,
Carl Gage. Carl will be remembered for his incredible work ethic, un-wavering passion and
his “just get it done” attitude, all exceptional qualities that led him to being honoured as the
“2024 Mainfreight Rotorua Driver of the year”. Beyond Carls dedication to Mainfreight, Carl
was a devoted family man and keen a hunter – gatherer. You will be deeply missed, Carl.
Forever remembered and forever apart of us. May you rest in eternal peace, all our love your
team at Mainfreight Rotorua #1062
Carl Gage
Mainfreight Transport Rotorua
Manprett Sign Batth
Mainfreight Transport Invercargill
Manpreet Singh Batth, known as Mani to the team, was taken suddenly from us. Mani lived
and breathed Mainfreight loved our culture. Missed dearly by family, friends and the team at
Mainfreight Invercargill.
Our shining star Ryan began his journey with us as a young kid in August 2022, working
part-time on the floor scanning and remeasuring freight and growing into a young man who
quickly proved himself to be our most talented and promising team members. Full of energy,
passion, and a genuine willingness to support those around him, Ryan was also the source
of cheeky banter that brought daily smiles and laughter to the team. In his short time with us
and in life, he achieved so much — being named Storeman of the Year in 2023 and recently
embracing a new challenge by stepping into our transport team. Ryan will always hold a
special place in our hearts and memories.
Ryan Satterthwaite
Mainfreight Palmerston North
57
Team Review2025
Andrew Kay aka Andy aka AK
Mainfreight Warehousing Christchurch
Andrew’s (Andy/AK) genuine kindness touched our lives in so many ways. Starting at
Mainfreight in November 2001 as part of our team at No1 McAlpine Hazardous Good
warehouse, his product knowledge, understanding of correct handling procedures, legal
responsibilities, along with ease of gelling into his new surroundings made him an invaluable
teammate. Andrew moved around our Christchurch Warehousing sites, to Owens in 2011
post Earthquake and McAlpine Street in 2015. He was a loyal, trusted work colleague and
friend to the wider Warehousing family of Mainfreight Christchurch. His dedication and work
ethic was a great example for us all, being very methodical and his attention to detail was
second to none. He was a Gentleman with an underlying sense of humour, and a pleasure
to have worked with. Missed everyday by us all.
Jennifer Arapeta Nani Tuhi passed away peacefully on the morning of March 4th, 2025,
surrounded by her loving family. Jen joined the Chemcouriers team in May 2022 and made
a lasting impact over her two and a half years with us. She was a valued and dedicated
team member, known for her quick learning, positive energy, and unwavering support for
those around her. Jen was a devoted mother, daughter, and twin sister, closely bonded with
her sister Teresa, who also works at Daily Freight Auckland. Many of us shared laughs over
mixing them up in the office. Her warmth, laughter, and generosity touched everyone she
met. Jen will be deeply missed and remembered always by her Chemcouriers and wider
Mainfreight family.
Jennifer Tuhi
Chemcouriers Auckland
Pat Smith truly embodied the Mainfreight spirit from the beginning. Born in 1942, he began
his journey with us as an Owner Driver, travelling the length of the country doing what he
loved. Based in Dunedin, Pat was supported by his family through long periods on the
road, a dedication mirrored by his brothers, Howard and Mike, who also left their mark on
Mainfreight’s early years. Pat’s legacy continued through his son Hoani, who also worked in
the business. Pat worked across multiple branches over the years, always proudly wearing
his uniform and treating each site like home. Known for his infectious laugh and trademark
greeting, “How the bloody hell are you?” He brought warmth and humour wherever he went.
Although he first retired in 2013, Pat returned to lend a hand as a casual and relief driver,
continuing to support the team until 2021. His contributions and character will be fondly
remembered by all who had the pleasure of working alongside him.
Pat Smith
Mainfreight Dunedin
Ray Brown
Mainfreight 2Home New Zealand
We heard recently that sadly Ray Brown passed on 27th November 2024, aged 80. Joining
Mainfreight as an OD after a career in the military, Ray ran linehaul for Mainfreight 2Home
between Auckland and Wellington, with his famous car-carrying trailers. Ray, ever the
entrepreneur, worked tirelessly to manage relationships with rental car companies to relocate
cars from the Lower North Island north, with his units loading 2Home freight southbound
each night. Never one to slow down, upon finishing with Mainfreight he started a truck rim
cleaning business and was still seen regularly at 2Home Auckland sending his machines
nationally until last year when ill health forced him to sell that business. He will be well
remembered by the team at 2Home Auckland and Wellington.
58
2025Team Review
Service Legends
1.3.
4.
6.8.7.
9.11.10.
1. Congratulations to Dianne Clemens – 40 years celebrated and
awarded the Paul Derbyshire Memorial Legendary Award.
2. Congratulations on your 40 years of service, Colin Belk, and enjoy
your upcoming, well-deserved retirement! His family joined Colin for
the presentation.
3. Congratulations to Trevor Rice on his 40 years long service. Trevor
and his family.
4. Congratulations to Debbie Brady on her 35 years long service.
5. Congratulations to Paul Brown “Brownie” on his 30 years long
service.
6. Andy and Leon were recognised at our annual Branch Managers
Conference for their 30 years long service.
7. Congratulations Rex Campbell, NZ Supply Chain Team, who
celebrated 30 years with Mainfreight.
8. 30 Year Legend Tony Inia, Transport Brisbane.
9. 30 Year Legend Ron Enzerink (R), Transport ‘s-Heerenberg.
10. Congratulations to Graeme Illing on his 25 years long service.
11. Milestone celebrations at our A&O Sea Branch in Melbourne!
Reynard Widjaja completes the Mainfreight Development Program,
Jason Lister marks 10 years, Laura Burns celebrates 20, and
Connie Vinci hits an incredible 25 years with the team.
5.
2.
Celebrating our Team
59
Team Review2025
Service Achievements
The following members of our team have celebrated, or will shortly celebrate, 20 years or more with us:
20 Years
Albert Tovio - Transport Levin, Ana Bermeo - CaroTrans New Jersey, Ben Leaf - Transport New Plymouth, Bernard Jagers - Warehousing
Christchurch - McAlpine Street, Byran Wong - Transport Brisbane, Christina Ewe - National Support - New Zealand, Daniel Brian
Martin - Warehousing Melbourne - Dandenong South, Danielle Arendsen - Transport ‘s-Heerenberg, Dave Hall - IT New Zealand,
David Bubb - Transport Newark, Francis McElhinney - Transport Dunedin, Gavin Holm - Daily Freight Auckland , Gert Beernink - Crossdock
‘s-Heerenberg, Harald van Schooten - Transport ‘s-Heerenberg, Harry Sima - Transport Auckland, Janet Landon-Lane - Transport Blenhiem,
Jason Rogers - Engineering - New Zealand, Jason Woods - Transport Christchurch, Jennifer Wanigasekera - Transport Dandenong South,
Johan Soeteman - Transport Wellington, Kamm Kawau - Transport Dunedin, Kate Winterburn - CaroTrans Sydney, Lammert Wanders -
Transport ‘s-Heerenberg, Laura Burns - Air & Ocean Melbourne Seafreight, Liz Castillo - Air & Ocean Auckland Seafreight, Luke Percasky
- Transport Orlando, Maraea Ekueti - IT New Zealand, Mark Taitingfong - CaroTrans Los Angeles, Matthew Thompson - Transport
Rotorua, Maurice Webb - Transport Tauranga, Michelle Romaine - Air & Ocean New Plymouth, Miguel Hollevoet - Warehousing Oostende,
Mike Munns - 2Home Auckland, Natu Manao - Transport Brisbane, Nicky Smith - Air & Ocean Auckland Seafreight, Ognjen Vuksanovic -
Air & Ocean Brisbane Seafreight, Pamela Dilucchio - Chemcouriers Sydney, Peter John Daly - Transport Dandenong South, Peter Wilson
- Transport Sydney, Pisa Seala - Transport Wellington, Quentin Bentein - Warehousing Oostende, Rhyll Cole - Transport Christchurch,
Richard Wienen - Trucks & Drivers ‘s-Heerenberg, Rob Mareela - Transport Auckland, Robert Woods - Warehousing Christchurch - McAlpine
Street, Ronnie Sessink - Transport ‘s-Heerenberg, Ropisone Toma - Mainfreight Metro Auckland, Rutger Wassink - Trucks & Drivers
‘s-Heerenberg, Ryan Darmanin - Air & Ocean Melbourne Airfreight, Salendra Sharma - Owens Auckland, Salvatore Forzisi - Air & Ocean
Sydney Seafreight, Shalini Kumar - National Support - New Zealand, Simon Cowper - 2Home Christchurch, Sylvie Hullebus - Warehousing
Oostende, Theo Schuurman - Trucks & Drivers ‘s-Heerenberg, Thijs Papenborg - Transport ‘s-Heerenberg, Thomas Bijl - European Support,
Travis Hari - Warehousing Auckland - Favona, Trudy Burt - Warehousing Auckland - Manu Street, Tyne Green - Air & Ocean Sydney Seafreight,
Uhila Vakameilalo - Transport Brisbane, Vinendra Sharma - Owens Auckland, Wiki Abraham - Metro Auckland, Zubin Bhathena
- Metro Auckland.
25 Years
Aaron Bond - Training Team - Australia, Analisa Dennis - National Support - Americas, Andrew Hei Tautari - Owens Auckland,
Andrew Pillans - Transport Blenhiem, Anouck Hesseling - Transport ‘s-Heerenberg, Bahri Coroz - Crossdock ‘s-Heerenberg, Bobby Dean
- Owens Auckland, Bradley Greer - National Support - Australia, Cédric Van Huffel - Warehousing Oostende, Cody Watts - Warehousing
Auckland - The Landing, Connie Vinci - Air & Ocean Melbourne Seafreight, Craig Hine - Transport Tauranga, Daneile Moana - Transport
Sydney, Danny van Oostveen - Transport ‘s-Heerenberg, Dansey Smith - National Support - New Zealand, David Scott - Executive Team
- Australia, Dennis Jansen - Trucks & Drivers ‘s-Heerenberg, Desiree Martinez - Transport Los Angeles, Elaine Wong - Air & Ocean Los
Angeles - Seafreight, Erwin Willemsen - Transport ‘s-Heerenberg, Filipine Vave - Transport Sydney, Gary Dunseath - Transport Whakatane,
Gerjan Bulten - Trucks & Drivers ‘s-Heerenberg, Gonzalo Ahumada - Warehousing Zaltbommel, Graeme Illing - Executive Team,
James Hartigan - Air & Ocean Sydney Seafreight, Kate Oakley - IT Australia, Kura Kiria - Air & Ocean Auckland Airfreight, Mah Muaulu -
Transport Hobsonville, Marcel Milner - Transport Tauranga, Marty Devereux - Executive Team, Michelle Purvis - Chemcouriers Sydney,
Neville Emery - Transport Tauranga, Nilesh Bhuthadia - IT New Zealand, Patricia Blanken - Epskamp - Warehousing ‘s-Heerenberg,
Paul Cole - Transport Auckland, Ray Bradcock - Port Operations Christchurch, Richard Huisman - Warehousing ‘s-Heerenberg,
Riyaz Jordan - Executive Team - Australia, Rosie Neervoort - Transport ‘s-Heerenberg, Sandra Phillips - National Support - Americas,
Sandra Schneider - Transport ‘s-Heerenberg, Seife Kidane - National Team - Americas, Stefan van Gemmern - Warehousing ‘s-Heerenberg,
Steve Hendry - National Support Air & Ocean - New Zealand, Tim Wittenhorst - Warehousing ‘s-Heerenberg, Veronica Friedland - National
Support - Americas, Wayne Harris - National Support - Australia, Wayne Kilgour - Port Operations Wellington, Wouter van Hartskamp -
Trucks & Drivers ‘s-Heerenberg.
30 Years
Aline Avedissian - National Support - Australia, Andrew Thomson - Air & Ocean Auckland Seafreight, Andy Taunga - Transport Rotorua,
Carl George - Executive Team - New Zealand, Di La Velle - National Support - Australia, Erica Dash - Training Team - New Zealand,
Helen Watson - Air & Ocean Christchurch - Airfreight, Leon Pirake - Transport Timaru, Lynette Sinden - Daily Freight Auckland,
Marcel Peppelman - Trucks & Drivers ‘s-Heerenberg, Mario Farrugia - Air & Ocean Melbourne Airfreight, Mark Lane - Transport Auckland,
Matthew Mudge - Warehousing Melbourne - Dexter Drive, Maureen Paine - Transport Auckland, Miranda Augustijn - Transport ‘s-Heerenberg,
Paul Brown - Transport Nelson, Ramon Starink - Trucks & Drivers ‘s-Heerenberg, Rex Campbell - National Support - New Zealand,
Ron Enzerink - Transport ‘s-Heerenberg, Tony Inia - Transport Brisbane, Vanessa Maxwell - Transport Ballarat, William Brown - Air &
Ocean Melbourne Seafreight.
35 Years
Andrew Smith - National Support - Australia, Craig Radich - Transport Auckland, Debbie Brady - National Support - New Zealand,
François Gesquiere - Trucks & Drivers Belgium, Fred Martens
- Transport ‘s-Heerenberg, Isabelle Vandenberghe - Warehousing
Oostende, Marc Marey - Trucks & Drivers Belgium, Robert Jochoms - European Support, Robert-Jan Bruil - Transport ‘s-Heerenberg.
40 Years
Colin Belk - Transport Tauranga, Di Clemens - Executive Team - New Zealand, Trevor Rice - Air & Ocean Wellington, William Kniest -
Crossdock ‘s-Heerenberg.
60
2025Team Review
Global Awards Ceremonies
Asia
Europe
Americas
1.3.2.
4.5.
6.7.
1. Sales Team of the Year -
Mainfreight Korea
L-R: Billy Zhang, Dustin Kim, JunHo
Woo, Jay Park and Cary Chung
2. Salesperson of the Year -
Vennie Yap, Mainfreight Malaysia
L-R: Billy Zhang, Vennie Yap and Cary
Chung
3. Branch of the Year -
Mainfreight Shenzhen – Seafreight
L-R: Cary Chung and Rolla Liu
4. Branch of the Year -
Warehousing Zaltbommel
L-R: Ben Fitts, Liane Philipsen, Floris
Proost, Erik van Ringelenstein, Kasia
Woitaschek
5. Salesperson of the Year -
Jorge Ulric
L-R: Nic Matthews and Jorge Ulric
6. Salesperson of the Year –
David Wassef, Mainfreight
Warehousing Newark
L-R: Steve Turner, David Wassef and
Riley Tryhorn
7. Branch of the Year –
Mainfreight Air & Ocean Albany
L-R: Beth Fairall and Bryce Hicks
Congratulations Team
61
Team Review2025
Australia
New Zealand
8.10.9.
11.13.12.
8. Sales Team of the Year – Mainfreight Wharf Melbourne
L-R: Emre Aldemir, Courtney Glenister, Andrew Thompson, Mackenzie Rex, Bryan Tchung
9. Salesperson of the Year – Michael Termos, Mainfreight Warehousing Melbourne
L-R: Tahlia Prestia, Michael Thermos, Siân Rogers
10. Branch of the Year – Mainfreight Wharf Melbourne
L-R: Mike Reid, Jake Hedley and Rodd Morgan
11. Sales Team of the Year - Warehousing New Zealand
L-R: Allan Lowe, Emma Lowry, Roberta Davids, Zak Wairepo, Shailesh Bhuthadia, Daniel Tomlinson, Hamish Woods, Ben Hadley,
Sam Irving
12. Salesperson of the Year - Sam Irving, Warehousing Auckland
L-R: Sam Irving and Daniel Plested
13. Branch of the Year - Mainfreight Warehousing Auckland – Westney Road
L-R: Carl George and Esmond Lum
62
2025Team Review
Photoboard
1.2.3.
4.5.6.
7.8.9.
10.
1. Our warehousing team in Thailand held Fire Fighting Training and our
first Fire Drill with support from Bang Chalong Fire Fighting Centre.
2. Celebrating the Festival of Woman at our Shanghai Ocean Branch.
3. Celebrating the 15th Anniversary-Guangzhou.
4. Banks the Bulldog, a regular visitor to our Wacol Warehousing branch in
Australia.
5. Raymond Camillire retiring after 21 years with Mainfreight. Pictured with
his past and present branch managers in Sydney.
6. Our Mainfreight branded B-train food grade tanker’s first load out of wine
from Mt Difficulty Winery, Central Otago.
7. Our Sydney Air & Ocean team had the unique experience of managing
the airfreight delivery for a vehicle $1.3million dollar Lamborghini Revuelto.
8. Ellen Shindle officially retired from CaroTrans at the end of April. After
nearly 10 successful years as Branch Manager of our TMS team.
9. Metro Auckland supplied a truck for baggage at the recent Pink Ribbon
Walk in Auckland this year organised by Breast Cancer NZ.
10. The team ready for their surf lesson post Regional Branch Manager
catch-up held in Newcastle.
63
Team Review2025
Feedback
Example of great customer service
To: Shenaye Campbell –
Mainfreight Transport Sydney
As discussed on the phone we have
just experienced great service from this
driver to our head office. The poor lad
had to bring 2 pallets of stock up the lift
and the way he sorted out the product
and laid it out in product order on the
floor for Tania was amazing. Well above
the expectations. When we offered to
help him as it was a lot of stock to bring
up, he was not going to take any help
he said no problem he could manage it!
Please can someone call this guy up
and provide great customer feedback
to him because this is a great example!
Maybe he could be used to train others
in a toolbox session? But whatever
please do thank him from us for today’s
service.
Toronto Warehousing
Hello MF TOR Team,
I just want to say Thank You VERY,
VERY much for supporting us on this
ask. I recognize fully that requesting on
a late Friday afternoon for you to ship
out 10 x truckloads on Monday – with
no additional detail/confirmation on
carriers, pick up schedule etc etc - is
completely unreasonable. Kudos to
Katie for immediately responding that
she would commit to getting it done –
and kudos to the rest of the MF team
for then going off and actually getting it
done- by working through the weekend
and ensuring all the trucks shipped
through the course of an unscheduled,
chaotic day Monday. I am both so
impressed and genuinely appreciative
that you all executed this crazy ask so
well. Thank you again to each of you.
Atlanta Transport
Good afternoon,
I wanted to take a moment to thank you
for the excellent service provided by
Mainfreight on 3/25/2025.
The driver arrived promptly at 9:20 a.m.,
and the timing couldn’t have been better.
I really appreciate the dedication and
care the team showed in ensuring the
freight arrived in perfect condition. The
truck itself was in excellent shape, which
further demonstrated the commitment to
quality and professionalism.Thank you
again for your efforts. We truly value
the outstanding service you continue to
provide!
Best regards, Kendra
Feedback about driver – Waisale Ligani Naiqama
Hi Rod,
Recently, we have been using the Chemcouriers service out of Sydney, delivering small
quantities of Solid State and LiPo batteries to Qld, WA and more recently a pump system
and batteries between your Prestons and Adelaide properties. Firstly, the reason we
chose Chemcouriers is because of the amazing service your team in NZ provided us to
similarly move batteries around NZ. Whilst that may have been the initial contact point,
I wanted to take the time heading into the busy Xmas period to call out Kirsten Navarro
and the service he has been providing us in the last couple of months. If this is the type
of approach that I can only assume most of your team delivers to their clients, then you
have an amazing business unit. In Adelaide last week, I turned up a day early, and the
whole team there rallied to support us to get our shipment back onto a truck to Sydney
that day. Kirsten, out on the road doing deliveries, pulled over and took my call and
before I could walk upstairs to see Nick in your Adelaide office who was already reprinting
the new consignment label for the warehouse team to get onto a truck that evening.
Honestly, I was very impressed. Have an amazing Xmas break, please give everyone
in your team a big thanks from a new customer, and here’s to crazy big things in 2025!
Awesome work from our Chemcouriers in New Zealand and Australia.
From Daikin Europe
Dear Mainfreight team members,
both for warehousing and transport,
As we have now officially closed our
financial year 2024, we would like
to take a moment to express our
sincere appreciation for your ongoing
commitment and support. In particular,
during March, Daikin requested
significant flexibility in the execution
of various activities. The innovative
solutions provided by Mainfreight,
including the allocation of manpower
across different departments and
the investment in a new WMS, have
enabled Daikin to meet, and continue
to meet, the evolving needs of our
customers. We recognize that such
outcome would not have been possible
without the adaptability and dedication
of each team member. The strong
partnership Mainfreight and Daikin built
over the years continues to demonstrate
our ability to navigate jointly unforeseen
challenges. Your efforts are key to our
shared success. Be proud on what you
accomplished, and let us continue to
build towards the future. Please extend
our thanks to the entire team.
From Moët Hennessy Belux
Hi Ibra,
Could you please share some very
positive feedback with Mainfreight on
my behalf. The gentleman who delivered
the order to my house this morning was
extremely polite and thoughtful. As he
was early, he called me in advance to
make sure he did not wake my kids
up with the doorbell and subsequently
had to wait some time for my wife to
get down. Despite the waiting time he
remained polite and very professional.
Such behaviour should be highlighted.
Thanks, Tim
Letter of thanks from a Mainfreight
scholarship recipient
Dear Mainfreight, Happy New Year!
I would like to thank you for
your continuous support with my
learning journey at McAuley High
School. I am so very grateful for the
amazing help you provide students.
My overall learning experience being
at high school is very different from
Intermediate, as I have just completed
my first year, but it has also been fun
and I believe you are a big part of the
reason I strive to do my very best. You’ve
helped me one step closer to my future
success. Your support truly means a lot
to me and my family! Wishing you many
blessings for 2025.
A thank you card sent to our
Transport team in Dunedin
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